Direct Energy Reviews

I've always been with Reliant, but Direct Energy knocked at my door and I decided to switch. I’m at a point where I have credit because Direct Energy is reimbursing me for the plan that I had to cancel with Reliant.

When I moved and bought my own house, I started with Direct Energy. I haven't had any problems with them and it hasn't given me any problems. The first time I dealt with their CS team was when I was signing up and the next time was when I switched over. The reps were both good. Back in May, I got an email and at the end of the email, it said, "You could call this number to ask more questions," and so that was when I called. I used to do the prepaid and just last month, I switched over to the monthly. My favorite thing about the whole thing is that I can pay for it online so I’m not late.

I have a good experience with Direct Energy. It’s just I noticed that my monthly payments are being a little high I guess because of the temperature being so high. But I am happy with the service.

I had an energy provider and they told me about Direct Energy. The rates or some plans that they had helped me make a decision to move on to them. They are better than my previous carrier because of the plan that I have. It started to get a little bit more expensive and I started to question it a little bit but I don't know if it was because of the area that I was on or the appliances that I had. Right now, the bill has come down a little bit but there are some other providers that are a little bit cheaper and reliable. I am on the free weekends plan and I like it. I'm a working person so I'm not at my place during the week and most of my energy consumption is on the weekend. To me, it's beneficial.

We just got hit with a storm yesterday and now we're being told to prepare to be without power for two to three days. But how are we supposed to prepare for that? We’re not gonna get any sort of reimbursement for any of the food that’s going bad in the fridge and for anything that’s going on. I’m not happy at the moment. We’re without power. There was zero communication with Direct Energy. They didn't tell us to expect power outages or be prepared. The power went out then two hours later, they finally sounded out an announcement about what's happening and about the power lines.

A lot of different providers offered me their services. I liked everything about Direct Energy such as their prices. My bill was cheaper than what I had expected for a month, especially I was in a two-bedroom apartment. And before I moved to the one I’m in now, I had switched to a lot of electricity provider because they all kept overcharging me and they kept sending me double bills for stuff that I had already paid. Direct Energy is more upbeat. They are more straightforward and the price stays the same. Direct Energy is really good. I’m happy with it right now. It’s going really well for us. Back in May, I contacted them. I needed a little bit of an extension because I was gonna get paid on a Friday and I knew the electricity bill was coming up so I told Direct Energy I would get paid. They helped with that.

The reps at Direct Energy would answer any questions. I haven't had any problems in this couple of years with them.

I've had Direct Energy for over two years. They have cheaper rates and they're pretty good. I'm also able to monitor my usage online. It was good dealing with the team when setting up the service and when I had to renew the rate that I was on.

We were with TXU when there was a guy going around our neighborhood, trying to get people to switch to Direct Energy and he talked us into it. He was nice and he explained the packages. Direct Energy’s cheaper. Our bills have been lower and we like it.

I was looking to find a lower rate three years ago and I found Direct Energy. They seemed to be the most competitive rate at the time. The experience has been good but last time, I wasn’t directly notified that my plan had expired. When I went on their website to pay the bill, I looked at my left-hand side and I saw energy savings or plan change. So, I got in and changed the plan. However, I did not realize that the rate was based on energy usage. For example, if I use 1000 kilowatts or less a month, I would pay 10.1 cents per kilowatt hour. If I increased it to 2,500, then it would decrease to 8.1 cents. I was assuming that by signing up with that one-year plan, no matter what my usage, I would receive the same rates. So, in that way, I was a little disappointed.

We decided on using Direct Energy based on the cost as well as some of the options that were available to us. So far, it’s been good. It was an easy setup, and so far, we have no issues at this point. And I like the information that’s provided on the website. That’s been really helpful and so easy to get to.

I heard about Direct Energy from my daughter and I liked their price. I went with them and by the day that I needed their service, it was ready. Also, they're better than than the provider I had previously in terms of service and payments.

I was moving into my first apartment and had a couple of friends that used Direct Energy. Their prices are super affordable. I'm single and only have one income. Plus, working with them makes life super easy. Anytime I have an issue like if my payment didn’t go through, they're super quick to respond back. Every time I call, I never had to wait for very long. They always pick up the phone pretty quickly. And mostly, they literally fix problems within 15 minutes. I also like that they're part of CenterPoint because CenterPoint always calls me if we have an outage and tell me when they are gonna have it fixed. Then they also call back once it's fixed. I love Direct Energy. I refer my friends to them a lot.

Direct Energy has different plans, which is why they have flexibility. Plus, their rates are pretty competitive. Moreover, I've had a pretty good experience interacting with their customer service.

Direct Energy was referred to me. I called in and it was easy signing up. They were courteous. I like the rates and I'm glad I have them. I enjoy working with them. I have shared my experience with somebody else.

I was with Direct Energy for 2.5 years, they were a good company until I forgot to renew this past April. My bill went from .04/Kwh to .17/kwh!!!! This should be illegal... This is more than 3 times the rate! Isn't this called price gouging? I was within a few days of my renewal deadline and they were not forgiving, and then to top it off it takes 2 more billing cycles for the cancellation to finalize. Two months of over $400 bills! Even the NYSEG rep was surprised to hear how much they were charging. Yes, granted, it was my bad that I forgot to renew, but what the hell happened to giving someone a break and at least working with them to come up with a reasonable agreement. Nothing but greed... I will NEVER recommend this company to anyone.

I liked the plans that Direct Energy had. Customer service was good and they answered all my questions. With Direct Energy, my bill’s pretty low.

I have Direct Energy in an apartment where my son stays. For this last bill, he wasn't there but the bill was 121. It was high so I wouldn't recommend them right now.

I like that I have lower bills with Direct Energy. I've always had great service, too. Otherwise, I wouldn't have stayed with them for so long. And I'm getting ready to have to cancel it because they don't service the area where I moved to. So, I'm not very thrilled about that, but I can't help where they service or not service. I talked with somebody because I just renewed my plan, and that was before I knew I was moving. Everything went great. They're always helpful.

If I could give a negative star rating for this company, I would!! They overcharge for services, and customer service does not pick up. Waiting time was over 50 minutes, and still no agent. Did an online chat, really getting nowhere. Simple enough, you still don’t get a better deal. Contact your provider with rates. For example, NYSEG can not charge a mark up of what the purchase price is. This company does. Buyer beware!!!! When you pay $0.13/kWh and $0.77/therm more than what you should, that is highway robbery!! They should be investigated!!

I used Reliant. But Direct Energy is more affordable and I like the deal they had. However, not all the employees are well informed. The deal, I thought, was 100 days free and then the rest was free weekends or something like that. And then the billboard was somewhat misleading. But we got it all figured out.

I started with Direct Energy in March and so far, so good. The rate they gave me was interesting and good. I’m paying way less than with other energy companies. Plus, my interactions with Direct Energy's reps have been very good. They were very professional and knowledgeable about their products. My previous provider was rude at times and asked little questions. It was like they were pushing me off the phone. But Direct Energy is not that way.

I had been using Bounce and Direct Energy bought them out. I have different rental properties and when they come empty, I get the utilities on to make ready. I occasionally sign up for something. I’m happy with Direct Energy and I have it on the one property I have on a constant basis. I've used them when I had a turnover on another property. The bills seem like a good deal.

My mom had Direct Energy at the other house we used to live in, and when I moved to a different location, I had it transferred to my name ‘cause she passed away. We had an outage one time and the whole block was down, and then they came out and fixed it.

Direct Energy has been around for a while and my parents used to have it. After TXU, they were the next one that came up in my mind. I use Direct Energy on a house that is a rental and the tenants like that Direct Energy has the nights and the weekends free. So far everything has been good. I would definitely recommend Direct Energy. They are worth a try.

I had Reliant before and then I switched to Direct Energy. I used to have 8.6 kilowatts and the weekend free. When I was trying to get renewed, I talked to their customer service and they offered me 12.5. But when I went online, I got 12.0 for one year. The offer online was better than what they offered when I called in. I used to always do two years, but I only did it one year this time because it was too close for my deadline and I found a better deal when I went searching to renew.

One of my family members were with Direct Energy and he had a good prices on electricity. So I also gave Direct Energy a try and I liked it. I've been with them for as long as now. Every time I've called, they were very polite and helpful. I've always had good experience with them.

I found out about Direct Energy because my aunt had an account with them. I decided to open an account, and they were good. I didn't see that the prices were too high. So, that was a good thing. They didn't fail on me or anything and were really helpful.

I had Direct Energy when I first moved to Houston back in 2001. I then moved to my sister and she had another company. And then Direct Energy was taken to my house and got it ready. I haven't had a problem with them. We had some power outage here in my neighborhood, but that was a whole community outage.

I've been with Direct Energy for a couple of years. Their price made me use them. Plus, their lights stay on. My interactions with their team have been fine. I'm satisfied with Direct Energy.

My experiences with Direct Energy are going okay, but we need to get it cheaper. Other than the pricing, everything’s good.

A coworker referred me to Direct Energy. I used Stream before but Direct Energy is definitely much better. I had a lower bill. Customer service was very professional and courteous. They helped me with each individual plan until I decided which one I wanted. I ended up getting a plan on the internet and they helped me figure that one as well. The 19 weekends special rate is also very good especially I work all week long. It's just me and my wife. The majority of the electricity we use, we use on the weekends. Everything is fine.

We had Bounce Energy before, and they said they were ending their company and they were transferring us to Direct Energy. I’ve always had pretty good service with Bounce, and Direct has pretty much given us the same, good-quality service that we needed. At first, we were struggling because we didn't acquire our information properly for our account. But after that, we haven’t had any problems with them.

The rates of the companies I used before kept going up every year. I called and checked different companies then switched to Direct Energy. The complete bill now is more on how many kilowatts I use - the average. Overall, Direct Energy is okay but my electric provider Oncor keeps going up on their rates.

I feel good working with Direct Energy. I just came newly to my place and started using Direct Energy from day one. So far, the service has all been fine.

We’ve been a customer of Direct Energy for a long time. It’s one of the first ones I looked up and they had a good deal so I went with them. Over the past five years, there has been a little bit more engagement. I do everything online and I like that feature. That’s been pretty consistent. There was one time I called and chatted via email with a representative. I had referred a friend to their $50 credit and she used my referral code. But Direct Energy wouldn’t give me the credit which was weird. The conversation kinda just died. To me, it wasn’t worth it. I just told them to give my friend the credit which they did. Other than that, I don’t have any complaints.

Direct Energy has been recommended to me. I've been with them for two and a half months and so far, so good. The sign-up process was quick and easy.

Direct Energy has comparable and competitive prices. Plus, interacting with their team has been good. We have had no issues and we're happy with Direct Energy. People should use it.

I liked Direct Energy's pricing and I've been with them for a month. So far, I have seen a lower monthly bill.

I’ve been using Direct Energy for years. I have them at the apartment complex that I manage and the service has been good. Our tenants are responsible for the electricity though so we turn on the electricity only when we’re fixing the place up between tenants. With Direct Energy, I don’t have to sign a contract and can have it for just 10 days.

I was doing a Google search, and I saw Direct Energy and I liked the deal. I've had them for a long time and they’ve done a good job for me for the last five years. They're the main one that I've had since I graduated from college. The reps are usually quick on fixing whatever you need them to fix and I’ve had no problems at all with Direct Energy.

My previous company went went up too high so I transferred to Direct Energy. They also went up on me because my contract had expired. But recently, I redid it, and I'm only gonna be paying a certain amount every month instead of depending on what I use. I'm hooked up for 12 months, and for this past month, I didn't have to pay that high price that I was paying. It's been great so far.

Direct Energy accommodated me with a better rate and my bill went down since I did that. When I call them and talk to them about my bill, they are wonderful and very respectful. I've been with Direct Energy for almost 6 years and I’m very happy with them.

I was with Ambit Energy before and a co-worker told me about Direct Energy. Their price was lower per kilowatt than Ambit's and they were having a good thing so I was getting 8 cents a kilowatt at the time I switched over to them. Also, their website is very user-friendly and things are so online-driven now that I don’t ever really have to talk to anybody anymore. Compared to that, Ambit's website wasn’t as user-friendly and their contract wasn't as clearly defined. So, working with Direct Energy has definitely made things easier.

The customer service at Direct Energy is good. The nights are free, which is nice. It is a very good advantage. We are happy with Direct Energy so far.

Direct Energy's customer service is good. Every time I call, they’re friendly on the service line. I’ve had other providers in the past and I’ve been a previous Direct Energy customer, too. I’m glad to have energy like anybody else.

I was a door-to-door salesman for Direct Energy back in 2012. I got no problem with the service but I find it weird that every time I decide to renew our contract, they would say that I'm a first time customer when I've been with them since 2013. I'm always offered lower rates from what I usually have but I'm never informed when my contract expires and I would find out when I get a high bill. Usually, they get everything taken care of on the spot and they are always courteous and respectful. Everything is working out just fine.

I needed lights fast and a friend of mine referred Direct Energy to me. She said that they are pretty cool. All my interactions with their team have been good. They answered my questions properly and got back with me in a timely manner. My experience so far has been fine. But we only had them since March.

Direct Energy has always been very reliable. They have very cheap wattage per hour, per day. Right before I got Direct Energy, I was living with somebody and they selected a different electricity provider. I wasn’t satisfied with the kilowatt per hour that they were being charged. I had Direct Energy a long time ago when I was younger and it's very user-friendly now. It's a lot more accessible through the app and it's very easy to get in touch with customer service. Financially, it has been a lot less stressful to think about what my bill is gonna be especially with the plan that I've selected for my lifestyle and working habit. I love free nights and weekends and it definitely accommodates the lifestyle that I have. Thus far, I've definitely bragged to about 1,000,000 people how low my electricity bill has been since I got with Direct Energy again.

I used to be with Bounce Energy and they transferred the service over to Direct Energy. We've been with Direct Energy for about a month now, and so far, it has worked for us.

Direct Energy is good. I was using Green Mountain Energy at first, but during the winter, they sent me an outrageous light bill. It was $500, which was what I made in a whole week and I had other bills to pay. My landlord told me about Direct Energy. They are cheaper and easier to pay, which made a lot of difference. I couldn't pay Green Mountain over the phone. I had to get a money order and send it to them through the mail. Their service wasn't top-notch. They had an app, but wouldn't help me and my wife try to set it up. They need to be more than happy to help customers but they weren't. Direct Energy has been really helpful. They were more than happy to help me in any and every which way. The Google Chrome part they sent me was useful and helps me out a lot. I can play my music off of it. I can also ask random questions that come to my head. I would definitely recommend Direct Energy.

We were transferred over to Direct Energy from Bounce Energy. Direct Energy's service is good for me. However, their reps are really hard to understand. They’re all Hispanic. But I could get through it and they are very friendly.

My experience with Direct Energy as well as my interaction with their team members has been great. I have taken advantage of the special offers that Direct Energy is offering for the weekends, and I like that service.

I have no problem with Direct Energy and I would recommend it. We’ve been with Direct Energy since we bought the place in Alpine. And originally, we were trying to go with West Texas Utilities, and they directed us over to Direct Energy. So, we had stayed with them and haven’t been unhappy. The fixed rate seems to be fine. We’re there in the wintertime, and we’re gone for the rest of the time.

One of my friends gave me Direct Energy's info. The service is very good. The customer service is also very good. Working with Direct Energy has made my life worry-free.

I have been with Direct Energy for four years. The cost has been fine but it went up this year and they should lower it some. I like the free weekends though and I've recommended Direct Energy to my boyfriend's son and daughter and they both signed up.

I looked up some of the plans that were available for my ZIP code on the internet. I was trying to figure out what would be a good price for me, but I couldn’t make sense of it. One of the neighbors had Direct Energy so that was the one I went with. You have to stay below or above a certain average and every one of those rates are three tiers. Depending on what part of the year it is, I'm close to one or I'm falling into one of the other ones. So I have not noticed any difference in my bill. But I haven't had any issues, which is good.

I’m enjoying Direct Energy just fine. I work in the power industry. So, I generate power for the State of Texas and I’m glad to be a part of it.

I've been Direct Energy's customer for 30 years. I've stayed with them because whenever I get approached by another company, Direct Energy matched their rate. I won't move. They didn't do it this time as much, but it wasn't that much more. We have some real property so we do get temporary service, and that's starting to become a problem. Trying to get new service without any hassle is the only problem we have. Other than that, I'd recommend Direct Energy.

We’ve used Direct Energy for a long time and our experience has been fine. The cost has been the same and it's good. They were calling to let me know that my contract was about to expire so I could set up a new one. I talked to a lady and she was fine.

I've gotten one bill so far after going with Direct Energy and it was pretty low. So, I'm happy with their service so far.

The sales rep from Direct Energy was really good and straightforward. He broke everything down, and anything that I needed to know he had an answer. He explained to us how people were able to go up on your property taxes if you're not aware of what you're paying for your electric bills. It was like if they saw that you can pay a certain amount on the light bill then they can go ahead and go up on the taxes. The customer service was good. I received my Echo and it works well. We have been with Direct Energy for over 20 years and our bill is cheaper than when we were still with TXU.

We have a list of people that we can work with and Direct Energy had better plans and rates. Plus, their customer service has been great and my experience has been good any time I called. Their reps were very knowledgeable and helpful. Even in some situations where I got things that I probably shouldn’t have gotten, they would give me a courtesy and say that they'd let it happen that one time. However, when we moved less than a mile to a new apartment complex, the light bill here has been way more expensive than the light bill at the other complex.

I've been using Direct Energy for many years. When we first moved to our place, the phones were already in but we weren’t happy with the way that they worked. So, we looked around and decided we'd try Direct Energy. My wife talked to them a couple of times. She was wondering why our monthly payments had gone way up. And they checked and said, "You haven't signed back up." My wife then goes, "Well, I sign back up." And now, the payments are back to normal.

I like Direct Energy. I was looking for cheaper rates online, and Direct Energy had the cheapest in my area. I was paying for TXU Energy about 18 cents per kilowatt hour, and now, I’m down for seven. The team at Direct Energy was knowledgeable, very awesome, and respectful people. I have recommended a lot of people.

The company that I currently was with was raising prices on me. And I did most of my energy use from the weekends. Direct Energy had a free weekend plan I was looking for. I was able to choose my start date and I signed up through the phone. And so, they were able to give me an estimated bill based on usage over the phone. I feel like I'm definitely saving a lot of money since switching over to Direct Energy.

Direct Energy shot straight with me. They didn't ** me like TXU Energy did. I've been with them for two months now and it has been going great. They've done everything they said they were gonna do. Also, the cost is great. It's a decent rate I can afford. I was getting bills for $600 and it was outrageous. And now, I'm getting bills like half of that. So, I'm loving it.

My contract with another provider was up and it was due, and a saleslady from Direct Energy came at the right time. I’m now a customer for Direct Energy, and my monthly bill has been quite steady. That’s one of the things I like. There are no spikes. Living in Corpus Christi, when you have a cold front, the temperature goes into 50 degrees, and the houses are not prepared for those kinda temperatures. You see an increase in your bill, but that’s kinda normal.

It's usually in the summer months that we start getting double and triple the wattage charge. I do expect to see the upper bills. But we are rarely home during the summer, and we should not still be paying 4,000 kilowatts a month. So we decided to change providers and went to Direct Energy. Their sales representative was phenomenal. She listened, looked at my other bills and pretty much said the same exact thing as me. There's absolutely no way in the world that happened. So she understood my frustration. I liked her quite a bit.

I had Reliance before and I was doing research online to see which offers comparable services and better rates, and it ended up being Direct Energy. My experience has been good. Their customer service has been great.

A few years ago, someone came to the house and they were talking about saving money on energy. So, we decided to switch from Reliant to Direct Energy and we haven’t had any problems with the service. There are cases when some electrical storms come through and the power goes out but that’s kinda normal in Houston. As far as the rates, we don’t have any problems so far either. I’ve noticed that in the winter time, our rate is much, much lower. In the summer time, it goes up higher, but it’s not as high as our recent provider was. It’s still lower than what we were getting from Reliant.

I've been with Direct Energy for three years now and my experience has been okay. But the bills go up and down. Some months, they were really high, and some months, they were lower. My interactions with their reps have been fine though.

Our experience with Direct Energy has been going good so far. I recently had their service renewed and thus far it's affordable for two people staying in an apartment. However, I had one concern after my one year was done. I was overcharged. I didn’t have a clue that my term was done and then I had to renew it. But then when I called in to the customer service, they said that they have mentioned it in the last stages of the bills. I even called and messaged but I haven't been able to check all that. Other than that, the service is good. The customer service representative that I spoke with was okay, and his communication skills were okay, but not too good. He transferred the call to the manager to check over the issue then she figured it out and it was all settled.

Direct Energy has been awesome. I liked their rates compared to other providers. And they’re non-hassle. They’d call you, but they don’t hassle you like other energy bills. If you tell them you’re gonna pay a certain day, they don’t harass you like other ones I’ve had before. I’ve always had a lower monthly bill and what I also like with Direct Energy is that they have the weekends free. I’m usually not there. When I go to work, I don’t use a lot of energy, so I saved a lot of money. On the weekends is when I’m usually home with my husband and child. So, that’s when we use a lot of energy. And we know that during that time, we use the most energy. And we get free weekends, so our bill’s usually low.

I've had Direct Energy for several years now and I really haven't had any issues with them. The cost has gone up a little bit this past year, but working with Direct Energy has been fine.

At the time I had gotten Direct Energy, their rates were cheaper. However, my monthly bill has increased a significant amount compared to what I started off with. Their customer service team has been helpful when I've called them though. Direct Energy is pretty good with keeping in touch and reminding me about renewing my contract. I looked at other companies to go with, but I ran out of time so I just signed the contract with Direct Energy again, but I think we’re gonna end up changing anyway. My husband told me that he got a quote from another company and that their rates were cheaper and they were willing to help us out with the cancellation fee.

I’ve been with Direct Energy for 17 years. The way they talked and explained things to me made me go with them. I’m on a fixed income and disabled and they are just better for me. Everything is right for me. Plus, when I call somebody about a bill a little late, everything is fine. I just take it off on the next payment. I’m satisfied with Direct Energy and I ain't changing.

Direct Energy's service is wonderful. I think technology has made it wonderful where they can turn things on, turn things off, read your meter, and all that stuff without being there. Technology has helped them improve their service. The team at Direct Energy was good. And also, my wife kinda damaged our power line, and they came out and calmed her down. Mike was the guy that showed up and made her feel very comfortable, and she didn’t take power out for the neighborhood.

I utilized Direct Energy in the past and I really like the service. And the last time I had them a long time ago, it was way cheaper. So I’m trying it out to see if it’s gonna be beneficial to stay.

My friend referred me to Direct Energy. Their customer service has been friendly and helpful. And my bills aren't high, so it's good.

Years ago, we logged on to a website called Power To Choose. There was an 800 number that you could call and on the other end, someone not affiliated with any company would walk you through what charges were actually there, because a lot of times, it was so confusing. The person on the other end helps you compare companies so you're comparing apples to apples. When we did, we felt that Direct Energy fit our needs the best and we've never been disappointed. We've used Reliant before and Direct Energy is so much more affordable and the plans are way better. Our bill dropped so much when we switched to them so we just kept signing up. They're also really quick to alert us when there is a power outage and that there are people working on it. They do a very good job of communicating, too. Right now, we're not on a plan. Our contract ran out and we're on a month-to-month with them. And even that has been lovely and affordable.

Years ago, we were with TXU and they were ripping us on price. Direct Energy gave us a good deal and so we went with them. When I came up on my contract due date, their reps called to see if I wanted to renew. So, I asked what their price was gonna be and if it was going up. They said "No" so I decided to go and renew. The reps whom I spoke with were polite and everybody has been nice at Direct Energy.

When I moved to Houston, Direct Energy was the recommended place to go from my landlord. This is the first time I’ve had to do an energy source company where it’s fend-for-yourself and my experience has been good. I don’t lose my energy bill or my energy at my house. My bills are pretty consistent so I don’t have any complaints.

When I moved to Texas and needed someone for energy and power, I asked someone who their energy provider was and they said Direct Energy. In the three years I’ve had them, the power went out for a significant period of time only once. And I liked the free weekend at one point. I’m not in a plan right now. I just transferred over a plan and I need to decide if I want to sign another plan with Direct Energy. It’ll really come down to what is the cheapest, especially with summer coming up. But I've never had an issue with anything and I would recommend Direct Energy.

I was a customer of Direct Energy probably around 10 years ago before I got the service recently in the last two years. I was happy that my light bill has been less than $100. Signing up for the services went well. I didn't have any problems with the deposit or with anything.

Direct Energy promised me a $100 gift card which I never got. The bill which I used several years is not that cheap and now, it is the same thing. They promised me a lower rate, but there is not much difference. I thought that Direct Energy was better when I signed up.

I have been with Direct Energy for about three months now. They had a good program, so I decided to go with them. Thus far, I am very pleased with my energy consumption. I just wish they would do a little more advertising.

I was a customer of Direct Energy several years ago and I've switched back to them for about a month now. My experience with them was good enough for me to return after using Our Energy who charged me about $80 too much. I have a one-bedroom apartment and my electric with Our Energy has been running $180. They also charged me a $300 deposit. Also, even though they overcharged me every month for almost a year, they still charged me the $175 termination fee. But with Direct Energy, my bill went down to 127. There was immediately a drop when I switched. Also, with them, there’s always somebody who answers the phone right away.

Direct Energy's rates were competitive, so I went with them when it was time for me to choose a provider. It's easy enough to pay. I can pay majority of my bills including theirs on an app on my phone, so I don’t have to be sitting in front of a laptop or mail in a check like I did a decade and a half ago. Also, I know whenever we were having storm issues or when lines were down because we got frozen and I'd get text alerts. I renewed my contract with Direct Energy six to eight months ago and I've already recommended them to other friends of mine.

Direct Energy was part of the list of our neighborhood that we moved into and we used them as our electricity company for the free nights. We all work late so the free nights are an optimal thing for our specific situation. Our interactions with Direct were all online which was good in a way. However, I can never seem to get on their website. It constantly seems to be under maintenance so I can't look up where my energy usage is. Despite that, we have had Direct Energy’s service since February 1st and our monthly bill is about average and it is not bad.

I saw some friends were using Direct Energy so I like to give it a try and my friends referred me. I've had a very good experience so far and they have a very fair rate. I like that it's a lower rate too. Month by month, it's very convenient for a landlord waiting for a month or two on the property and it’s much better than the term service. I don't have to cancel it or they may charge a fee for hydropower month-by-month. However, I had a bill due one day some time ago and a customer service representative called me and gave me some options. I said that I would like to pay and then I got redirected and talked to an agent. The agent spent about 30 minutes to find out my information and to figure out the situation. Other than that, the service is very good and the month-by-month plan is very suitable for my situation. I also recommend Direct Energy to a lot of friends and I show them how much I pay. They told me that they have joined and I love that.

We were with Just Energy and we moved, and we couldn’t have electricity where we work. We moved in with my dad. So, I was gonna go back with them because they were reasonable before and it turned out that Direct Energy was cheaper, so we went with them instead. Direct Energy's service was awesome. We didn’t have any issues with them and we’re not having any issues with them. Signing up wasn’t an issue as well. They had a flag saying that we had to pull a permit to get it turned on because we were in Royse City. And it turned out that Reliant had their information across because even though we’re in Royse City, we're in Verandah, so we don’t have to have that permit. So, it kinda put off getting the electric turned on as quickly as we needed it turned on. But that was on Reliant. I have recommended Direct Energy.

The rate Direct Energy gave me wasn't too high and so I went ahead and used their services. So far, my experience with them has been good. When I spoke to their reps, they've provided me with good customer service.

Direct Energy has good prices and offers a lot of good plans if you get into a contract, so it is cheaper at different times of the year. When I signed up for the service, I did everything online, which is one of the things that I like a lot about them. You can do a lot of things and you don’t have to call somebody every time you need something. They have an app which makes it easy to do things that you need to do on the go. So, that’s a positive thing.

I've had Direct Energy for many years and my bill has gone up. It used to be cheaper. I called in and asked why my bill is so high. The guy said he's gonna give me 16 watts. I asked if it would lower my bill and he said yes. I’m gonna look and see, but I’m not gonna change in any way because I don’t have any other electrical companies that I can depend on. The other ones turn you off or they will turn you on. You’re not stable. With Direct Energy, all I've had was good quality service because I’ve never had my light turned off.

I moved from a location to this location and when I called my service provider, they said the company is taken over by Direct Energy, so I got to go with Direct Energy. The service is everything it says like it was when I was at the old house. Signing up with their service was very easy. I’ll recommend them.

Direct Energy had a great deal and the package was much better. I signed up for the service over the phone but I have the app. It works and it’s good.

Direct Energy is great. I've had them for about a year and a half and I haven't had any problems. One time, our electricity went out but it was in the whole block so there was really nothing that could be done about it. They also emailed me about the renewal and then it just renewed itself. I then noticed that the rate went up. Other than that, I’m very happy with the service. I just wish the rate would have been a little bit less.

I've had Direct Energy for years and at that time, I got something that offered a lower price. But with the last couple of contracts, their rate has gone up. And the price this year was too high. I will not be with them in the future if they do that again. Also, there’s something about this electricity that doesn’t make sense. If they charge based on consumption and if I consume more, I would get electricity for less. The problem is that it discourages me from using less energy. And it goes in increments, like up to 1,000 or 2,000 kilowatts. I’m a bachelor and I don’t use as much energy, therefore I pay more for my energy. When electricity comes through to your house, one customer should not be charged any more than other regardless of how much you use because you pay a basic fee, and that should cover the cost. It shouldn’t waver at all.

After spending more than a half hour on the phone trying to cancel my brand new contract I was told that All the computers in the call center in GUATEMALA were down and if I "still wanted to cancel" my contract I'd have to call back "in 3 or 4 hours" and go through the whole process again. What a scam! And customer service is in GUATEMALA?!? Are you kidding me? This is a joke of a utility company! I cannot get out of my contract fast enough! And I will stay up as long as it takes the computers to get back online in Guatemala to cancel this contract. What a complete farce! Shame on You!

I went online to Light Up Texas and I reviewed a bunch of plans. Direct Energy had the best plan. The interactions with their team were very good and I had no problems at all. Since using Direct Energy, I have lower monthly bills. I have recommended them to friends and family.

I like the free weekends with Direct Energy and they have been working great for us. It helps us a lot. Direct Energy's service has been good since we got it. I recommend it to my friends.

Everything’s good with Direct Energy. I've had them for two years now. Their service is great, the kilowatt hours plus the free weekends. And with everything that I've talked to their reps about, they solved the problem. Their rate is lower compared to my previous provider. But now it is a little higher because I live in a penthouse and it's hot upstairs. My air conditioner works 24/7.

Direct Energy sent me a flyer and I checked it out. I tried it and I’m happy with it. They offered me something that I got interested in to save some money. Also, they’re fair compared to my previous provider. It was easy signing-up with them, and I just had to talk to them and they switched me over. I’d recommend them to a friend.

Our bill had been high so we changed over to Direct Energy. It was a good deal that we changed it over because our previous energy provider turned around and did me dirty. They charged me $700. My grandson said, "Grandma, we need to change our energy provider." Thus far, we've been with Direct Energy for two months and our experience with them has been fine.

A door to door salesman shows up and tells me he needs to check my energy bill to ensure I'm getting the most savings. After an aggressive and pushy sales experience, he gets enough info from me to sign me up for an account. Only after he leaves and I get the confirmation email do I discover that I'm now being switched to Direct Energy from my current provider. I did not want to switch, so I called the very next morning and cancelled my account. The contract guaranteed a 3-day, no penalty, grace period in which I could cancel. I received confirmation numbers for the cancellation of my account by email (after insisting they send me an email because apparently they don't, as a matter of company policy, confirm anything in writing unless it's to sign you up for something). Figured everything was all good.

I have my home covered by Direct Energy for four months now. Aside from being a local company my bill is about a third cheaper than what I was paying before. When I signed up with them through the phone, the experience was very easy and I was really appreciative at the time. Direct Energy is doing awesome and I would definitely recommend them to a friend.

The billing at Direct Energy is crazy. There was supposed to be a set rate of 6 or 7 and it jumped up automatically after a year. It went up to 13 and I wasn't happy with it. They were also charging me a lot more per service fee. It's not supposed to be a service because it was coming from my area. I contacted Direct Energy and it's like hitting a brick wall. They told me I gotta pay for service. That's not what I had been told, but I didn't have it in writing.

I was trying to get away from Reliant. Direct Energy was the first company that came along (I heard that some other people had them) and I wanted to try them out and see how they are. Getting my account set up was easy. I've been with them for a month and a half now and so far, I haven't had any issues.

Direct Energy was referred to me by a friend. I liked how their rate was lower than the other providers I have seen. Since using their service, I've been pretty happy. The service got changed at my new apartment without any issues. Also, their reps have been helpful.

My father mentioned Direct Energy and I liked their rates. I went with them as my electricity provider and so far, I've noticed a difference with my bill.

I've been with Direct Energy for close to two years now and I like it. I have everything on autopay and I just renewed my contract. I've seen my bill go way up this year. So I called it in, and renewing the contract was pretty easy after that. Everything was great when I called.

Direct Energy was one of the options given to me in the leasing office. I had somebody else before but Direct Energy's rates are a little bit cheaper. I paid for one month and I'm waiting on my second bill. So far, my service has been good and everybody has been cool. I'd recommend them if I get a little discount off of my light bill.

The previous homeowner had Direct Energy before I did. I had it put in our name and I've been with the company since 2006. It’s been a good experience. But I’d tell friends to try them out first. Through the years, my bill fluctuated a little bit but not much. I wish they have a cheaper rate.

Direct Energy offered the free 12 hours a day program. So far, they’re doing what they said they would do. It’s just that after the free 12 hours a day, which they told me I’ll have for at least 1 year, then I don’t know. I just got my bill in yesterday and it was very expensive. If I didn’t have the discount during the nights, my bill would be over $400. And this was the springtime. I didn't even run the AC one day and that was on 74. With the discount, my bill was like 220 or 230. Even so, I’ll be looking for other options because I’m not gonna be paying that much.

When I moved to Texas, they didn't have the provider that I had back in Oklahoma. So I got Oncor and I've been with them for about three months now. Signing up with them was pretty simple process. I was surprised on how simple it was. I just called them up, and they walked me through the process of signing up, and gave them all my information. Within that same day, everything got hooked up, so it was all good. The lady that helped me sign up was patient and very helpful. Once they called me up and everything was set up, the gentleman that I talked to was pretty cool too. I use their Direct Energy application on the phone for Android to pay my bill and look at the usage. So far, they’ve been great. I'd definitely recommend them to friends.

I’ve had Direct Energy for years and I’ve had good experiences with their reps. There has been no issues and I like the nights and weekends special offer. It is helpful to have it. Overall, it has been a positive experience for me being with Direct Energy.

I kept having $300-a-month bills with my provider even though we didn’t change our usage. I switched to Direct Energy and set up service with them. The rep helped me figure out which plan was best because I didn’t know if I wanted the free nights or the free weekends. We've been with Direct Energy for two months and so far, our service has been great and I'm happy.

I used to be with Direct Energy then went to Stream Energy. But I went back to Direct a little over a month ago because of the rate. I've been with them for a little over a month and so far, it's been okay. Their customer service has been great.

I had PowerTour before and then I transferred over Direct Energy. It was very easy to switch. I talked to the Direct Energy rep over the phone and she transferred the services over and gave me my dates they would applied.

When I called Direct Energy to see if they had a senior plan, they set up a program that locks in the price for a certain length of time. Since I'll be 78 years old, every penny counts. So far, I have no complaints with their service reps. In fact, I'm very satisfied with Direct Energy that I don't want to change. Others have tried to convince me to change to something else, but when they find out how my bill runs, they back off.

My daughter-in-law and son told me about Direct Energy when they were moving over to this area. They said that they were happy with theirs so we thought we would do that too. We had Liberty Electric before, which was the only one we could get in the area we were in, and our bill ran over $300 a month. With Direct Energy, our bill was half that much so we were excited. We're in a bigger place now too. I wish Direct Energy can extend their weekend hours. Maybe they can make it earlier, like on Friday. But nonetheless, we're happy with the amount of the bill.

Originally, Direct Energy offered free energy on the weekends, and they had $0.15 per kilowatt-hour. So we signed up with them, and any interaction that I've had with their reps have been good. I use their mobile website, and it works really well and it has been really easy to use.

The representative from Direct Energy told me about the new contract. This is supposed to be a special offer and she said it was supposed to be cheaper. I’m not sure if my bill went up or down, but right now I have to pay $89. It's been a pleasant experience nonetheless.

I had Direct Energy since 2014, it's not 2019. I call and try to figure out why my bill is so high and trending up. They tell me I've been out of contract since 2015 after my contracted ended, and that I've been paying 17.7 -18 cents at market value. I told them I want to cancel my service then. I'll renew with my previous company that I never saw a 200 dollar bill but have been consistently 250+ with DE. They tact on a 295 dollar cancellation fee, and later tell me that I had a contract and it was ending in a month. I have been with them for 5 years, and this is what they pull. Would not recommended them to anyone. Horrible company to a 5 year member and never late service.

My dad has Direct Energy and he referred me to them. He told me that the cost for their service was very cheap and that I won’t pay a lot. I got a contract for two years but after that the payment started going up. I renewed my contract with them, but now I’m gonna have a fixed rate for 36 months and that was pretty good. The rep that I talked to told me that all energy companies were going up with their rates, so he suggested that I get a fixed rate for at least three years. The reps also asked me if I always spent a lot of energy in the weekend and if I wanted the free weekends promo, but I told them that it was just me and my wife and we don’t have a lot of people in the weekends, so our energy was just the same, so they recommended whatever was better for me. Direct Energy is a pretty good company and they helped me out.

The rep that came to my door told me it would be 6.3 cents per kWh which was much lower than the 9.2 I had with Ambit. Turns out my rate is higher its 10.8. Per kWh and I’m fuming. I cannot stand shady business practices I switched because Ambit kills me during the summer months in TX, now apparently Direct Energy is planning on worse. So over corporations robbing people blind with practices like this, they outright lied and should be ashamed of themselves.

With Direct Energy, my bills for January, February and March were coming up a little high and they were telling me that because of the winter, we’re consuming more energy. But so far, my experience with the company has been good.

Direct Energy was cheaper than other companies and they're great so we decided to go back to them. We spoke to their customer service for the renewal and they were really helpful. So far, we've had no power outages and there's a difference in our billing. People should go to Direct Energy by all means.

I got a contract with Direct Energy, but that expired. Their price was going up. I signed up with them two years ago and the experience with the company was good. I had other providers before and Direct Energy was okay. Direct Energy was a little bit different. Also, the interactions with their reps were good.

When I moved to a condo, I used Direct Energy. I've had it for quite some time. I liked the price. Their customer service has always been really nice too. But I'm planning to switch to somebody else because their rate is too high right now.

Direct Energy is a local provider and I've been with them for three years now. The experiences with Direct Energy has been fine and is going all right. Also, their price has been consistent with my usage.

I liked Direct Energy's pricing. However, when I re-signed up for my new plan, the new plan was significantly more expensive. They didn’t have anything comparable to what I was available. When I needed help, I tried to call in. But it wasn't something that I was finding very useful. Also, whenever I get a hold of someone, they were giving me the same options that I was finding online.

I wasn’t satisfied with the company I had before, so I went with Direct Energy. The customer service representatives came to the house and they were very friendly. They weren’t persistent nor pushy. They explained how the company worked, the pricing, and the different options that would become available. I went with them and the cost of their service has been good thus far.

I've been with the company for about three months now and they haven’t turned my lights off. Although there was a promise of $50 which I never got, my experience with Direct Energy has been alright.

I’m out of a job now and I could not handle to pay my previous provider. I switched out to Direct Energy. They told me it’s cheaper but I did not find it to be cheaper. The first day I called to connect with Direct Energy, I told the guy to find the cheapest plan for me and he told me that he was gonna give me the cheapest one. He did not tell me how much the price is gonna be and when I saw the first bill, it became expensive for me. I was told that Direct Energy can give me month-to-month service but when I talked to them to give me a month-to-month service, they told me that they don’t have it and they gave me a year service. This deal turned out to be more expensive than my previous provider.

Direct Energy's service and cost have been all right and I don't have any complaints about it. We haven’t had any problems so far, but I wish they would keep the prices low and I’ll be satisfied.

I had First Choice in Hitchcock and I was supposed to stay with them, but I was told I couldn’t get them out of Hitchcock. I ended up with Direct Energy but I never would have gotten them. They're a mess and I’ve been having problems ever since I’ve been with them. They're also very expensive. I received a $317 bill and I told them about that. I'd never had a bill like that in 52 years that I’ve been here. They cut it to 263 and this past week, I got more than 180 some odd dollars. I wish they would keep my bill lower. They go by the amount that they are charging for the energy, but it is extremely high. I am hooked up with a two-year thing, so I gotta stay and pay for it. I paid two-something before it went down some, but now it is $181. However, I got to wait for two years because I accepted a two-year plan. I’m about to search around and try to find someone else.

I’ve been with Direct Energy for over 10 years and I’ve been satisfied with the service. I had an issue with my services at one time, so I had to reach out to them and they were very cooperative. They helped me out with the issue that I was dealing with and they were able to solve the problems that I had.

I live in a one bedroom apartment with a cat. Heat is paid by the landlord. I work nights and I need my days to be telemarketer free or I don't get any sleep. Direct Energy calls me every day. If I don't answer, they call back three times in succession. If I do answer they torture me with trying to prove that I will save money with them. They call every day. They wake me up every day. I pay less than $40 a month, I don't care if they will save me $.70. I understand what that are saying, I will save $.70 a month and 'it's better in my pocket than in the electric companies pocket'... But I still don't want to switch and I keep asking them to stop calling me.

There were some folks in the area that were using Direct Energy and I decided to go with them too. I got the flat rate plan. Their reps are okay, however they call me before the actual due date of the bill to tell me that it hasn’t been paid and that gets a little annoying. Other than that, working with Direct Energy has been fine.

It seemed like I was doing alright with everything with Direct Energy. Then it seemed like every month, my bill was getting higher and higher. I looked at my bill last month and the usage was a kilowatt hour less, but the bill was still higher and I’m concerned about what happened with that. It was probably a good thing that I didn't talk to the rep because I was hot about all that. Also, I took an insurance policy out when I bought the house, and Direct Energy messed my bill up. They put me on some kind of automatic payment and the rest of it would go into late payments. It took me forever to get that straightened out. Every time Direct Energy tried to do something for me, it never came true and I had to cancel the insurance eventually.

I've been with Direct Energy for three years now. I'm living in an apartment complex and when I moved from one apartment unit to another, I had great interactions with their team.

I was looking for a provider that was well-known, had good rates and reviews to my needs. I went online to compare different providers and Direct Energy's rates and plan made me go with them. They also had free weekends, and that was very appealing. This is the first service I've gotten on my own and I felt comfortable and stayed with it. However, I had one mishap where another provider took my account and I didn't get billed. When I contacted Direct Energy, they said that it wasn't my fault and that I shouldn't have to pay that month or two that somebody else stole or took my account from them. So, when they switched me over, I had to pay two months worth of what I had stayed behind on. It was confusing and I still don't understand it. But it is what it is and it's understandable.

I was from New York and then I moved to Texas, and I looked up Direct Energy online. I was paying online and scheduling my payments though and in the beginning, I had a problem with their website. The website needs to be better with the user experience. Besides that, Direct Energy is reliable. I was never without electricity and their team was very helpful. Since having them, my bills have been consistently low. Plus as a gift, they sent lamps to save energy.

Direct Energy had a fair price and they had an Alexa giveaway. However, since using them, I've noticed that I get a lot of phone calls to try to see how their company is doing and it's becoming annoying. Nevertheless, their reps were good.

Direct Energy's service is really good. I like it a lot. I'm also impressed with their customer service, the quality of the work and, most of all, the prices. Direct Energy is cheaper. I've also had a really good experience interacting with the team at Direct Energy. I’m not having to wait a very long time and I’ve signed up with the email so I get everything on the email as well, as far as the electric bill monthly.

I’m trying to move from Direct Energy. They were offering a low rate per kilowatt, but I noticed now that its price is ridiculously expensive. From what they told me, I was gonna be paying $12 a month which was never the case.

I was with another provider and I was paying them through a debit card over the phone. Every time I would call them to pay them, they would charge me an extra $5 just for me paying them and I thought that was outrageous. After a short while, a neighbor told me that he was with Direct Energy. He said he was very happy with them. And so, I called Direct Energy and I've been with them ever since. The experiences I've had with their customer service team were wonderful. Everything’s good and I'm very pleased. In my monthly bill, it says if I refer someone, then they’ll give me $50 credit. I'm trying to talk to my neighbors into it.

I've been using Direct Energy for a while. During Hurricane Harvey, their attention to the issues and getting it fixed were good. My overall satisfaction with their service is fine.

Before using Direct Energy, I was with Reliant and Direct Energy's price is lower. They also have great customer service. The one time I've had to deal with them, I used the online chat and they were great. Moreover, navigating their website was very easy. I'd tell others to go with Direct Energy.

We liked Direct Energy's lower rates. WIth them, I find the reports of usage or billing information and those are quite good. Also, they're now running a special that they advertise a lot where you're supposed to text a word to somebody and somehow, your billing's gonna change. But there's no explanation of it, and I don’t know if it's for new or listed customers. Nevertheless, I'm fairly satisfied with Direct Energy. They haven't let us down. We've been through hurricanes and the company has been good.

The first time I signed up with Direct Energy, it was for a two-year at some rate. Then, allegedly, they sent me emails regarding updates, and I never got them, so I had wound up paying full fare which was a bit high. I've had no problem with customer service though. The problem I had was that it was not abundantly clear that my account was coming up for renewal. But they handled the situation very well, and eventually, we got re-upped at a reduced rate. However, I need to get with them again and ask if I am due for a re-up because I haven't seen an email from them regarding an update or renewal. Also, there's something going on regarding energy fees that I haven't talked to Direct Energy about. But I'm gonna tell them what's going on and what others are telling me. I'm looking for the letter with $600 credit from Reliant Energy, and one of the things that I'm doing this week is to call Direct Energy.

I’ve been with Direct Energy for about five years now and I like the ease of use. Although their rates could be a little better, they’re comparatively decent. I interacted with their reps mostly for renewals and those have been seamless.

I have been a customer of Direct Energy for 14 years and for a while, I had to pay A-1 Utility bills in this area. Then, I went to an all bills paid unit within my property. When I started paying my utilities again, I went back to Direct Energy because I was an already established customer. Paying for their services is fairly easy and I can do it over the phone or online but I have always like doing it over the phone. I had a good interaction with their service rep and it was simple. It didn’t take a long time and I didn’t have to keep repeating what I needed. Direct Energy is a great service.

Upon searching through Google, I found that Direct Energy was better all around compared to other services I've used and their rates were good.

I used to be with Reliant but I changed to Direct Energy because of their price. The only problem that I have is that, being an existing customer, my price increased upon the renewal of my contract in January. I noticed that a lot of advertisements for new customers are a lot better priced than what the company offered to keep me as a customer. And I really could not understand that. I’m paying 10 cents per kilowatt now, whereas it used to be 8 cents per kilowatt. That does not sound like a lot, but it is whenever I start getting my bills. Around this time last year, I was paying about $55, but in the last couple of months my lowest bill has been $73.

Direct Energy has the best rate, and compared to my previous service, they're good.

I signed up for Direct Energy to save money, not knowing I had to renew a contract or my rates would go to .10+. Last year I was going thru a divorce and had high bills, didn't think anything of it because I was concentrating on my family. This year my bill was $524.99 for one month. ONE MONTH! I live in a two year old mobile home. Two bedroom and there are only two of us living there. When I call Ameren I was told I was paying .12+ per KWH. Really? When I called Direct Energy they said it was because I did not renew my contract. After reviewing over a year's worth of bills I found I have been paying high rates all that time. Costing me more than half of what I should have been paying. No, find someone better than Direct Energy. I have.

My brother used Direct Energy and he told me that it was cheaper, but I found that it is not. I won't recommend them because of the cost. Last time, I thought about leaving and the woman tried to talk to me. She tried to call me a few times and then I stayed. She was a very good business person. But the price is just too much.

We liked one of the plans Direct Energy had and chose the one that’s the free weekend. That’s when we do most of our entertaining or when we’re gonna do our laundry because we're a two-person household and that’s when we’re home. The last provider we had also gave us free weekends and their rate was a cent per kilowatt cheaper, but the length of time for the weekend was not as long. It’s also very easy to make payments as it’s just a direct withdrawal.

My cousin works at Direct Energy and I decided to go with them to support him. I've used another provider six years ago and Direct Energy is cheaper. Their online website which I use to check my usage is not difficult to navigate.

I've been with Direct Energy for more than three years and my experience has been fairly good. But I'm wondering if I can get a better plan than I have right now for the kind of usage that I have. The bill is pretty high based on the usage. I'm hardly home and last month, I didn't use much of air conditioning at all but the bill was still 185 bucks. I would also tell others to do their research. There might be better offers.

At Direct Energy, I can usually get help pretty good. I would recommend them to somebody else.

I've been with Direct Energy for awhile and I went with them for their rates. Though I don't use their website a whole lot, I use it to check my account. Overall I would recommend them.

I've had Direct Energy since I moved into my new house. It had been two years and I'm neutral about it. I got my bill every month and paid it. But I've found a cheaper price and after my contract ended, I signed up with another company last week.

Direct Energy is cheaper and better compared to any services I've used in the past. Their reps were really nice and helpful when setting up my service.