Direct Energy Reviews
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About Direct Energy
Direct Energy is an electricity and natural gas provider that services homes and businesses in select states and territories. The company offers online bill pay options and smart home bundles.
Direct Energy Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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Reviewed Sept. 9, 2020
I switched over from Direct Energy after they gave us the best rate. These past three months though, our bills have been high. I called Direct and they sent someone to check our meter. They usually send somebody to do that. Every time they come to check, they say our meter is fine. Still, customer service has been good.
Hi Evangelina. Thank you so much for the opportunity to be your trusted electricity provider since 2014, your loyalty means the world to us! If there is ever anything we can do to enhance your experience, please do not hesitate to contact us anytime, it will be a big pleasure to hear you out. Kind regards. - Camila / Digital Care
Reviewed Sept. 9, 2020
My sister was a customer of Direct Energy. It's not very difficult to deal with them. I feel that electricity prices are pretty reasonable. I like the free weekends.
Hi Eduardo, it's great to hear that you had a five-star experience with us. Direct Energy appreciates your business and positive feedback. Have a great weekend! - Emma / Digital Care
Reviewed Sept. 8, 2020
When they came to my door I was a little skeptical. I don't usually check my rate at supply for my utility company, but I checked now and found that my rate is not fixed so they told me they could fix it at a certain price. It was a great deal if my true rate at the time was higher but sadly it was lower so I had to cancel to keep my lower rate.
Hi Lucas, I am very sorry and there is no excuse for what you experience. One of the benefits to be with Direct Energy is that we offer price protection which is giving you the peace of mind knowing that your rate won't change during the contract versus to the local company that offers a variable plan so you take the risk of paying a higher rate during the high season. You can always check our rates through the web site www.directenergy.com. We are here for you anytime you need it. Have a good day! - Emma / Digital Care
Reviewed Sept. 8, 2020
At first, I liked the rate I was getting from Direct Energy as well as their free nights. However, I'm in the process of looking for another energy company. I use the same amount of energy but my monthly bills with Direct have been higher than anywhere before.
Hello Regan. Thank you so much for taking the time to leave us this important comment and feedback. We would love the opportunity to take a closer look at your account and help you find the best plan tailored to your energy needs and budget. Please feel free to connect with our Facebook or Twitter team, or you can also contact us by phone or through one of our Live Chat agents, we care for you and we will do our best to provide you a solution. We look forward to hearing from you soon. Please take care and be safe! - Camila / Digital Care
Reviewed Sept. 8, 2020
We moved to town and we bought a second home in Emory. Direct Energy was the company that was available. It's the same as the First Choice that we have in Lewisville. I had to rely on what the guy was telling me is the new price for the new contract that I signed. I was hoping that was the lowest rate there was available. It's energy for our air conditioners in Emory. The power lines that come from the pole got lots of limbs around it and to the other pole. Lots of tree foliage and stuff that I hope doesn't affect the lines in some way. The only thing that needs to be done is that those should be cleaned out but I don't know whether that's Direct Energy’s job or if it's somebody else's. So far, it’s been positive and dependable. We stay in that house three nights a week and we live in this other house four nights a week and it's been fine for us.
Hi Harry, we are so grateful that you are entrusting with the care of your energy on your second house with us. We always love to hear when our customers leave satisfied with their rates. We would like to provide you the contact number for the appropriate department who can help you with the power lines. Please feel free to engage with us through chat at www.directenergy.com/texas It will be a pleasure to assist you. Enjoy your weekend! - Emma / Digital Care
Reviewed Sept. 7, 2020
At the time I went with Direct Energy, their weekend plan was the best option for me. I used to travel for work and so I was out of town during the week. Getting plan that would let me maximize my savings by only paying for weekends made the most sense. So far, the electricity service I've gotten has always been good. Recently, I moved addresses and doing the move with Direct Energy was easy to do over the phone. I appreciate the help that the team I talked to on the phone provided me.
Good afternoon, Stefan. Thank you for sharing your experience with us. It is wonderful to know that you have managed to carry out all your movements and consultations efficiently, we love that you have the attention you deserve because our main objective is to serve you in the best way and always offer you the best assistance. Thanks for the trust! Best wishes to you and your family! - Camila / Digital Care
Reviewed Sept. 7, 2020
I went through the Power To Choose website. I did the cost breakdown of everything, the reliability score, and the customer service score. There were a couple of plans which had the better rate. But when I looked at their customer care, I said, "No. I think I need to go with somebody who has a little bit more better reputation," and Direct Energy seemed to have the best reputation of all the best prices. I have created my account and set up my Auto Pay. The website is very user-friendly.
Hi Robert, Welcome to Direct Energy. We built our business reputation on solid business principles and a strong work ethic. Glad to know that you are enjoying the great experience that you are getting with us. We are honored to have you in our big family. Have a great day! - Emma / Digital Care
Reviewed Sept. 6, 2020
I've been with Direct Energy for at least 10 years and I feel like anytime I've ever called or had any questions or just needed anything from them, they've been responsive. The rates have been pretty manageable and it never got to the point where I felt like I needed to make a move. The one area that I feel they lacked is the renewal process with them. When mine does renew, either I'm not aware of it or I don't feel like I was given notification. There's not much involvement there from Direct Energy to the consumer on the renewal itself. But I know that they can only do so much. They should contact me in every method that they've got my information for that. They've got my number, they can call it and text it. Email is the new spam so if it's email, there's a chance I'll miss it.
Then for somebody like me that's been there 10 years, it'd be awesome if there was a way that I hit a milestone as a customer staying with them, some sort of concession whether that's an energy credit or an offer to get some lower rates, like a thermostat device. Just something that says they appreciate somebody like me staying with an energy company where now, there are hundreds of choices of providers. I think something like that would go a very long way.
Hi Tyler, we are so grateful for your loyalty during these 10 years. We're thankful for amazing customers like you. Our goal is to continue offering top-notch services at good prices. We normally send renewal notice and are being attached to the bill 30-60 days prior to the end of your contract. We also invite you to take advantage of the great options that you have through our mobile app where you can review your contract, balance, make payments, and also renew your contract, which is easy to use. If you need help with your username and password, feel free to connect with us through www.directenergy.com/texas It will be a pleasure to help you. Have a great weekend! - Emma / Digital Care
Reviewed Sept. 6, 2020
My parents use Direct Energy. They have used it for about eight years or longer. Direct Energy is more affordable than TXU, have great options and automatic bill pay. When I was trying to renew, I wanted to make sure if I renewed, my contract with Direct Energy is with me, and I called. The rep was extremely helpful and answered all my questions. Direct Energy has been very easy to use. Not having to worry about it makes my life easier. I'm a happy camper over here.
Hi Rachel. Thank you so very much for this endearing comment! It is truly great to know that we make your life easier, that fills our hearts with joy and motivates us to continue improving day by day for you. We care for you and we value your business with Direct Energy. All the best! - Camila / Digital Care
Reviewed Sept. 5, 2020
I found Direct Energy through powertochoose.org. Direct Energy had a better rate offer that I found for my usage. Signing up was pretty easy. I'm on a contract.
Hello Lauren. Thank you very much for believing in us and giving us the opportunity to be your trusted electricity supplier! We work hard every day to provide you with the service and attention that you and all of our customers deserve. Thank you for this opportunity! - Camila / Digital Care
Reviewed Sept. 5, 2020
I was with Bounce Energy and they merged or were taken over by Direct Energy. The rates are fair compared to everyone else. I like having the option of not being locked in anything. It's just that they really should send an email or something out to the user or to the person, or even through snail mail, letting them know that it's getting time to renew like if they are on one of the plans that end after a year and then the rate goes up to the daily rate, which is outrageous.
I had that happen to me because I've been just so busy lately that I lost track of what month it was and all of a sudden, my energy bill was double what it normally is. Then I found out that it was because my thing ended and I've been on a day-to-day plan. I told them that it would be nice if there was some kind of reminder that was sent out. I knew we had that with other accounts like TXU and other ones. Actually, Bounce Energy used to do that too before they were taken over by Direct Energy. But then having to renew is really simple.
Hi David, thank you for alerting us about this, we definitely appreciate your feedback. We normally send renewal notice and are being attached to the bill 30-60 days prior to the end of your contract. We also invite you to take advantage of the great options that you have through our mobile app where you can review your contract, balance, make payments, and also renew your plan, which is easy to use. If you need help with your username and password, feel free to connect with us through www.directenergy.com/texas It will be a pleasure to help you. Thank you for entrusting us with the care of your energy. Have a great weekend! - Emma / Digital Care
Reviewed Sept. 4, 2020
From the very beginning every promise was a lie. No outsourcing lie - unable to reach anyone not in the Philippines after sale by USA resident. Bill will never be more than $95. We pay a monthly stipend of over or under 1000 kw. - first partial month $119, current $188. They stated they would listen to records of calls but surprise (!) the recordings of multiple calls disappeared. They told me they did average monthly billing based on records from previous provider - again a lie. Multiple emails asking me to join AFTER I was told service not available.
Summary: This company lies. A lot. The cost is not what you agreed. There is no way to reach a higher level of management. Once I thought Reliant had issues but this company is a scam from start to finish. A finish that I thought was one long miserable year but they told me in one of the many calls that I am signed up for two years. I have a terminal illness and I hope it happens soon so they do not get a full two years. A bit extreme but it appears to be the only escape from this nightmare. Two billings completed, 22 left. I do not get tangled up with this company. A drug cartel would be more ethical and honorable.
Good Afternoon, Roxane. We are terribly sorry to hear that you had an upsetting experience with our company. We would like to take a closer look at this, or if there are ever any questions or concerns that we may assist you with, please do not hesitate to connect with our Facebook or Twitter team, or you can also contact us by phone or through our Live Chat department, we would love any chance to show you we care. Best wishes to you and your family! - Camila / Digital Care
Reviewed Sept. 4, 2020
When I first moved out of my parents' house like over a decade ago, I got Bounce Energy, and I just stuck with them. Then in the past year or two, they became Direct Energy. I moved recently, so I had to talk to their customer service and transfer my service and whatnot. I had some overlap between my old place and my new place, and I told them to keep it on and then shut it off on this date, and that all went fine. The experience was pretty simple and easy. I had issues with Bounce Energy six years ago but in the past recent months, it's been fine since I've been with Direct.
Hi Cameron, we are fortunate to have you as part of our big family. Your loyalty is really appreciated it. We are so glad this was your experience with our team! It's especially wonderful to hear that Direct Energy is making your life easy. Have an amazing day! - Emma / Digital Care
Reviewed Sept. 4, 2020
My wife told me about Direct Energy. We have them now for over a year. We have a steady bill. They sent me an email that my contract was about to be up, so I just renewed it. I called them back and it didn't take longer than 15 minutes. It was awesome.
Hi Eduardo, thank you so much for your positive feedback and for taking the time to post this review. Glad to know that the renewal process was very easy. We value your business and loyalty with us. Have a great day! - Emma / Digital Care
Reviewed Sept. 3, 2020
I have gas and electric with DE. It's frustrating to have to play hardball with reps instead of getting the rates straight off. Every time I said no on the electric, the rep came back with a lower rate. I'd prefer to just get the best offer upfront. The gas rep and the online rep were great and didn't negotiate.
Hi Elizabeth, thank you for sharing your feedback, both positive and constructive. Our main goal is full to satisfy our customers. Glad to have you in our family. If there is anything we can do to help you, feel free to contact us at any time. Have a good day! - Emma / Digital Care
Reviewed Sept. 3, 2020
I've had Direct Energy for years and electricity is always on when I need it. They're reliable and have competitive rates. Their team has all been very good.
Good morning, Amanda. Thank you for this great rating! Having your loyalty since 2015 is invaluable, we thank you for the vote of confidence and we look forward to continuing as your electricity supplier for many years to come. Enjoy this weekend ahead. - Camila / Digital Care
Reviewed Sept. 3, 2020
My oldest stepdaughter, when she lived with us ended up switching from Reliant to Direct Energy after Reliant's bill kept going up and up. When she moved out, she took that with her. When she left, I went ahead and got Direct Energy. Their rep was good. I thought it was a scam at first, 'cause I got so many robocalls during the day. I thought it was just some guy trying to sell me something, but he was with Direct Energy. The service of Direct Energy has been good. Our house isn't insulated very well. So our bill went up a little bit more than I thought it was going to at first. But the guy called me after he noticed my bill went up quite a bit and offered me the two-year contract, which brought it down to 10.2 cents, instead of 11 cents per kilowatt hour. So that worked out a little bit better. It was a little cheaper last month.
Hello Richard. Thank you very much for entrusting us with your home and for giving us the opportunity to serve you as your supplier of electricity. One of our main sources of inspiration is to offer you the security and confidence of having the best plan available to you. We look forward to serving you for many years to come. Happy Thursday! - Camila / Digital Care
Reviewed Sept. 2, 2020
The switchover to Direct Energy was very simple. I saw them on Power to Choose, which is a Texas website. I compare them every time it comes up and they had the most beneficial offering of the companies recognized. I renew it for two to three years. My rate before was lower but I understand. Two to three years ago, the rate in the industry was lower. The increase wasn't substantial but it was probably a good 10%. It fluctuates whenever you get ready to renew. Direct Energy is a commodity to me and as long as it works, I feel good.
Hi Dough, we're pleased to know that your experience with us was great. Thank you for entrusting us with the care of your energy and for taking a moment to share your important comments. We appreciate your loyalty with us. Enjoy your weekend! - Emma / Digital Care
Reviewed Sept. 2, 2020
I had looked into different providers from time to time and I just felt that Direct Energy would be the best one for me. They had the same problems from time to time. They had different problems years ago and fewer problems in this day and age, but nothing really drastic. I'm content with Direct Energy and will probably stay with it from now on.
Hello Michael. Thank you for submitting a review for us. We appreciate the opportunity you gave us to be your electricity provider and we look forward to serving you for many years to come! Thanks for the trust! Have a great day! - Camila / Digital Care
Reviewed Sept. 1, 2020
At the time when I set it up, Direct Energy's rates were really good. Now, their rates have gone up and it’s so expensive. I've called several times to see if I can get a cheaper plan. They said, at the time, they didn't have any type of promotion going on. I also switched my godmother’s electric and hers is running expensive too. So, I will try to look for something cheaper. The senior citizen should have a cheaper rate. She's 78 years old and it’s just too expensive for her when she’s on a fixed income.
Schree, we appreciate you are taking the time to leave your comments. Our rates are based on market conditions. I highly recommend you to check some save energy tips at https://www.directenergy.com/learning-center/25-energy-efficiency-tips that will help you to reduce the energy usage, especially during the summer months. We would like to help you to reduce your current rate. Please connect with us through chat at www.directenegy.com/texas We are looking forward to hearing from you soon! It will be a pleasure to assist you. - Emma / Digital Care
Reviewed Sept. 1, 2020
Direct Energy had a good plan and the service has been good. But choosing them came down to the price. Signing up on the phone was straightforward and simple. If you have a 12-month contract, it ties you down. So, to keep up with the competition, there could be some more flexibility there. Other than that, they work well.
Hi Sayed, thank you for sharing your feedback, both positive and constructive. Our main goal is full to satisfy our customers. Your comments made our day. We appreciate you are entrusting us with the care of your energy. Have an amazing day! - Emma / Digital Care
Reviewed Aug. 31, 2020
The rate I found at the time was less and Direct Energy had a lot more options you can choose from as opposed to other companies, options that were beneficial towards students. They have options depending on the preference of the person they're dealing with. For example, you have work during the day and you study at night or you're gone a lot during the week then you're home on the weekend.
Something that is very important is whenever they have different plans listed and the average price of each. That price per kilowatt should be the actual price. For instance, the one I signed up for was free nights, and whenever I signed up, it said, “Oh, it's an average of like 10 cents per kilowatt hour.” That's strangely low. And nowhere did I see that it was really 14. Then whenever I called to inquire more information, after I had already signed up, they told me that, “Oh, no. Yeah, it is 14. It's just that’s the average with using the free nights.” The average of what? What are they basing that measurement off of? They should have the actual price listed so people can make their decision.
Also, my automatic payments are a little strange. Whenever I moved over to this apartment from my last one, I thought they already charged me for the last of it, but they were still charging me. It was weird. I paid it anyway. But those are my only complaints. I would recommend Direct Energy to students and maybe my friends, and tell them to make sure they read the fine print on things.
Good afternoon, Sydney. We greatly appreciate that you took the time to share your thoughts with us. Thank you for the feedback. We would like the chance to improve on any less than satisfactory experience you may have had. If there are any outstanding questions please do not hesitate to contact us anytime, we would love any chance to show you we care. Thank you for your trust! - Camila / Digital Care
Reviewed Aug. 30, 2020
I signed up with Energy Ogre and at the time, they said Direct Energy had the best deal going. So, I told Energy Ogre to switch me over and they signed me up. Once the Energy Ogre signed up, they find the best plan they can with everything. My monthly bill is now much lower.
Hi Joseph. Welcome to Direct Energy. We appreciate your entrusting us with your energy needs. We are fortunate to have a customer like you. Happy to know that you found the best plan for you. Have a great start of the week! - Emma / Digital Care
Reviewed Aug. 29, 2020
I've been with Direct Energy forever - 15 years maybe. Their customer service is good. They gave me a better deal and I just changed my plan. They could make it a little cheaper though.
Hi Laurent, we are glad to have a loyal customer like you since 15 years ago. Reading comments like yours make every minute of hard work worthwhile because we realize that day by day we manage to strengthen the bonds of trust with our customers. We will continue working for you, to always provide you with the best experience and be able to cover your energy needs. We definitely would like to check if there is a lower rate plan for you. Please engage with our chat team at www.directenergy.com It will be a pleasure to assist you. All the best! - Emma / Digital Care
Reviewed Aug. 29, 2020
The service is good. I'm only worried about the charges. They're a little higher.
Hello Indhu. Thank you for providing us with this review! We hate to hear that your bill is more than what you anticipated. We would love an opportunity to review your plan and usage to make sure that you have the best fit for your needs and budget. Please don't hesitate to give us a call or connect with one of our Live Chat agents. We want to help you understand the charges and bill, and adjust your plan, if necessary. Thank you Indhu, and we hope to hear from you soon. Enjoy your day! - Camila / Digital Care
Reviewed Aug. 28, 2020
It's only been one month with Direct Energy but so far, so good.
Hi Robert. Welcome to Direct Energy's Family. We are fortunate to have you in our big family. Your 5-star review is really appreciated it. We are here for you anytime you need it. Have a wonderful day! - Emma / Digital Care
Reviewed Aug. 28, 2020
I was interested in the discounts or the free nights and weekends when I signed up with Direct Energy. Then I moved from an apartment to a house and I transferred Direct Energy to my house. That was a pretty easy process. They did cut off my energy at my apartment a little bit so I was moving with no energy. It was dark outside and we were all using flashlights. But they got the power turned on at the house very quickly.
I am concerned about why I get an extra charge from CenterPoint on top of what I'm paying for my power. In my apartment, it was usually a $30 something fee. Then once I moved to my house it was $150 or something on my last bill. I don't understand what exactly it is that I'm paying for. I've called and asked about it and nobody from Direct Energy can explain why I'm paying it. So being charged an extra $100 a month for something I don't know is not worth it. I've actually looked at other energy companies because of that.
Good afternoon, Kaci. Thank you for bringing this to our attention. We would love the opportunity to take a deeper look at your account and help in any way we can. Please do not hesitate to connect with our Facebook or Twitter team, or you can also contact us by phone or through one of our Live Chat agents. We look forward to hearing from you soon, we will do our best to solve your concern. Thank you for the feedback. Have an amazing day! - Camila / Digital Care
Reviewed Aug. 27, 2020
I shopped around and asked different people who I knew what energy provider they had. After that, I did a little bit of research and I liked the packages that Direct Energy had. I just need to review my bill for this last month because I recently moved. I had electricity in two locations and it's a lot higher than I'm used to. Aside from that, I have never had any issues. Everything's pretty much what I was expecting. The plan that I have works great for my overall consumption and my rates have been pretty good so far.
Hi Haidy, thank you for entrusting us with your energy needs. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We definitely would live to investigate the difference in your bill. Please engage with us through www.directenergy.com It will be a pleasure to assist you. Enjoy your day! - Emma / Digital Care
Reviewed Aug. 27, 2020
I utilized the chat function of the website to obtain a form. I was quickly provided a link to obtain said form. The contact took less than five minutes. The representative was very knowledgeable and knew right away what I was looking for. They weren't able to attach the form, but was able to get it to me through a link.
Hi Elizabeth, we are overjoyed to hear that Direct Energy was able to make your life easy. Happy to help you with all your needs. Our Chat Team will be happy to read what you wrote. Thank you for taking the time to leave this amazing review. Have a great day! - Emma / Digital Care
Reviewed Aug. 26, 2020
I had Gexa Energy and the rate was gonna go up pretty significant from what I had. I got on powertochoose.org website and picked Direct Energy based off that. Signing up was easy and I did 36 months with them. The only thing is on their website, there's no estimate. With my last three or four power companies, you can get online and see how much power you used up until that point of the month.
Welcome to Direct Energy Patrick, thank you for entrusting us your energy needs. Glad to know that you found the best plan. You will be able to see an estimated usage after 2 months of service, the option is "Usage and Insights" or you can also register your address through www.smartmetertexas.com where you can see the actual readings, if you need help feel free to engage with our chat team at www.directenergy.com/texas it will be a pleasure to assist you. Have an amazing day! - Emma / Digital Care
Reviewed Aug. 25, 2020
Needed to know how quickly I could enter into a new Supplier Plan with Direct Energy, and what the process is. Want to do it quickly to avoid a possible cancellation fee from my current Supplier. Received detailed advice from Carol on how to proceed, which was very helpful.
Hi William, we're pleased to know that your experience with us was great. Thank you for entrusting us with the care of your energy and for taking a moment to share your important comments. This is great news and we will be sure to pass this feedback along to the appropriate team for recognition. Enjoy your weekend! - Emma / Digital Care
Reviewed Aug. 25, 2020
Wonderful experience working with your customer service agent today. Gave me a fair rate compared to my local provider. Promotion to offer prepaid Visa card helped to influence my decision to stay with Direct Energy. Customer service agent was thorough and efficient.
Good afternoon, Karen. We love knowing that you have had great assistance from our Customer Care Team. Direct Energy is proud to offer our customers some of the most competitive rates that can be found anywhere, along with many incentives, promotions, and world-class customer experience. We always appreciate it when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! Please take care and be safe! - Camila / Digital Care
Reviewed Aug. 25, 2020
Online, I'm able to see all my related information in my account with Direct Energy. So, I don't need to call someone to know what is going on. But whenever needed, I would communicate with them. I also referred a couple of my friends to them.
Hi Siva, we would like to thank you for taking the time to leave valuable feedback. We aim for excellent customer satisfaction and we are happy to hear that our web site made your life easy. We appreciate the pivotal importance of recommendations, and we are fortunate to have a customer like you. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/ All the best! - Emma / Digital Care
Reviewed Aug. 25, 2020
I love Direct Energy. Their customer service is amazing and everything has been excellent. I just renewed a two-year contract with them. I stuck with the same plan which has the free weekend. We have a swimming pool and the free weekend really helps. It’s better but far as wattage and pricing, Direct Energy is pretty comparable.
Hi Lindsay, we are so grateful for your kind words. We appreciate you are sharing your amazing experience with us. Glad to know that you found the best plan that can suit to fit your energy needs. Thank you for choosing us as your energy provider. All the best! - Emma / Digital Care
Reviewed Aug. 24, 2020
Energy is all the same everywhere you get it and Direct Energy had the best price so I went with them. They give me peace of mind and everything's going fine with them.
Hi Robert. We love to know that we have managed to provide you with the best service and with it, peace of mind because your satisfaction is the most important thing for us. Thank you for your trust and loyalty! Enjoy this new week that is just beginning! - Camila / Digital Care
Reviewed Aug. 23, 2020
I was referred to Direct Energy and it’s going on the second year with them. It's my first service in the area and I pay my bill every month on Google Pay.
Hi Jared. We appreciate that our customers prefer us and trust us as much as to refer us with their family and friends, it is something that we always value and one of the main reasons for our commitment to each of you to always serve you in the best way. If you recommend our service to a friend or family member, and they enroll as a new customer, please make sure to take advantage of our Refer a Friend promotion. Both you and the new customer can earn a $50 credit! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Have an extraordinary start of the week! - Camila / Digital Care
Reviewed Aug. 22, 2020
Direct Energy is very convenient. It's easy to pay the bill. However, I wouldn't recommend them. They told me it’s 6 cents, and now I'm 10.
Good afternoon, Kara. I'm sorry to hear that there has been some confusion regarding the rates and billing on your account. We would really like a chance to review the account and ensure that you are on the best plan that makes the most sense for your energy needs. Please reach out to our customer care team at your convenience, so that they may look further into this with you. Our Customer Service Department toll-free number is 1-888-305-3828, and our representatives are available Monday-Saturday 7:30 a.m. to 8:00 p.m.; all times are Central. If you prefer, you can also engage with our Live Chat department from our website. or you can connect with our Facebook or Twitter team, we will do our very best to set the best deal for you! We look forward to hearing from you. Have a nice day! - Camila / Digital Care
Reviewed Aug. 21, 2020
I was trying to find an energy source where I live and there was an electricity company, and then they changed to Direct. I’ve been with them for a while and I’ve never had a big bill with them at all. Also, when the lights went off everywhere here because of the thunderstorm, mine never did. They flickered off and on but they came right back on.
I love that sometimes they give you a plan where it’s night free or weekend free. You get an option. They have a variety of plans for different people and I like the 5 cents per kilowatt better. It's the one with the lowest amount. We were on another plan, but I did the math and I agreed to this one. We called Direct Energy, renewed on August 1st and switched. If I get out within 18 months, I will have to pay a penalty, but I'm not gonna get out of Direct Energy. They’re awesome people and I've had a great experience.
Good afternoon, Amalia. It feels great to know that we have captured your attention and that you have decided to give us the opportunity to serve you for some time now. Thank you very much for your preference! We constantly work to offer you the best rates and the best service in the area. If there is ever anything we can do to enhance your experience, please do not hesitate to connect with our Facebook or Twitter team, or you can contact us via phone or through a Live Chat agent, we'll be more than glad to assist you. May this week be wonderful! - Camila / Digital Care
Reviewed Aug. 20, 2020
All companies nowadays want everything to be online, and everybody doesn't want everything online. I like my bill in my hand where I can see them, and I don't necessarily wanna have to stop and go to the computer or to my phone and look it up. I gotta have a password and I have to change my password every six months, and that gets old. That's my only complaint, but it's not just Direct Energy. It's everybody. I'm fighting with my phone company because they wanna send me to paperless and I want paper.
I've had Reliant and then I've had TXU for years and years and I'm not conducive to change when it comes to energy companies. I've heard some horror stories about other energy companies and then I heard something about Direct Energy. I looked it up and they had a rate that I liked for a longer period of time, so I gave it a shot. What’s the worst that could happen? Overall, the service is the same, but Direct Energy's rate is cheaper. Some companies, when you've been with them a while, they get complacent and they just keep raising your rates. Another thing is when Direct Energy sent me some information, they asked me some questions. I told them what I thought they could do better and they did what I asked them to do.
Good afternoon, Janice. Thank you so much for this feedback. We are here for you and we will work in the way that suits you best. We have different options to adapt to the needs of each of our customers and we want you to know that we care for you and we will do our best to cover your energy needs. We got your back! Have a memorable day! - Camila / Digital Care
Reviewed Aug. 19, 2020
I love Direct Energy. Our experience with them has been amazing. They have saved us a lot of money. I have spoken to one of their reps and he gave me a better plan. I like that they have those free nights from 9:00 to 9:00, especially that's when we're at home the most.
Good afternoon, Jessica. We are so pleased to know that we have earned your trust and loyalty and it is great to know that you found the best plan that suits your energy needs and budget! We are happy to have you as a beloved member of our family and we look forward to continuing as your electricity provider for many years to come! Thank you so much for your loyalty since 2016! Have a beautiful day! - Camila / Digital Care
Reviewed Aug. 18, 2020
We have Energy Ogre and they signed us up with Direct Energy. It's a little more expensive because we're used to co-ops out here. In Texas particularly, we normally get a cheaper rate and we get discounts in the community. Direct Energy could be cheaper but so far, so good.
Hello Andrea. Thank you so much for sharing this awesome review with us. If there is anything we can do to enhance your experience, please do not hesitate to contact us anytime, it will be a pleasure to help you out. Have a great start of the week! - Camila / Digital Care
Reviewed Aug. 17, 2020
With Direct Energy, I'm noticing a lower monthly bill. One of the associates called and said they noticed that my bill was higher than expected. He was very kind and offered me a better plan. I see my bill is going down so it's good.
Hi Pauline. Thank you for your loyalty! We love knowing that you have had great assistance from our Customer Care Team. We always strive to provide an excellent customer experience. Direct Energy is proud to offer our customers some of the most competitive rates that can be found anywhere, along with many incentives, promotions, and world-class customer experience, so it is great to know that you found the best plan that suits your energy needs. Best wishes to you and your family! - Camila / Digital Care
Reviewed Aug. 16, 2020
I used one of those online energy comparison tools to see what the cheapest rate was for my area code. We kinda narrowed it down from there, what worked best for our family and our house, and went with Direct Energy. They had the lowest rate and the longevity of the plan was also a deciding factor. We upgraded to a bigger house and it's an energy-efficient house. We've been happy with how low the bill has been.
Hi Carly, welcome to Direct Energy. We are happy that you're pleased with the results and that we were able to help. Your kind words are really appreciated. Thank you for taking the time to leave your positive comments. Have a great day! - Emma / Digital Care
Reviewed Aug. 15, 2020
I have a couple of houses under my account, so I see the total sum for all houses, but I don't see the bill for each house. Other than that, everything has been okay.
Hello Johanna. Thank you so much for sharing your experience with us through this review. Please be advised that you will be able to check the bills for each one of your service addresses on your Online Account Manager at https://www.directenergy.com/account/bills-payments/past-bills. Please feel free to connect with our Facebook or Twitter team, or you can also contact us by phone or through our Live Chat department for any further assistance, we value your business with Direct Energy and we will be thrilled to help you out. Have a great start of the week! - Camila / Digital Care
Reviewed Aug. 14, 2020
I have them for so many years and everything was going fine up until two months ago. When the pandemic started, my bill started going up even though I’m not at home. I'm not quarantined. I am an essential worker so I'm out 12 hours a day. My husband and were both out at work. I was paying around $70 before and then I noticed it went up to about $180, and now it's $300. I don't understand why it went up so drastically. I was told it's possibly my air condition. But we're Caribbean people. We don't do the cold AC. My air condition is set at 77 or 78. They changed my plan and I was paying 9 cent per kilowatt before. Now, they got me at 6 cents per kilowatt. So we'll see if there's a difference. But other than that, they were great. I have two houses in my name with Direct Energy and the bill at the other is about $70, which is not as bad as with the house that we are living in.
Hi Sharmira, thank you for taking the time to make us aware of your experience. I recommend you to check our save energy tips at https://www.directenergy.com/learning-center/25-energy-efficiency-tips what will help you to reduce the usage while you are not at home. We definitely would love to check any other option to reduce your bill. Please engage with us through www.directenergy.com/texas it will be a pleasure to assist you. - Emma / Digital Care
Reviewed Aug. 13, 2020
My contract was up and before switching to a new supplier I contacted Direct Energy to see if they could match new supplier offers. They beat that and gave me a great rate. Richard was very helpful, thank you. This kept me as a Direct Energy customer for what I hope is a long time.
Hi Justin, This is great news and we will be sure to pass this feedback along to the appropriate team for recognition. Your 5-star are greatly appreciated. We are fortunate to have you as part of our big family. Stay safe! - Emma / Digital Care
Reviewed Aug. 13, 2020
When I was in my other house, my wife got Direct Energy, and when we moved to our new house, we just moved over. Doing that was easy. I like that they had free nights or free weekend.
Good afternoon, Isidro. Thank you for this review and the great feedback! We appreciate you giving us a second chance to serve you. Thank you for your trust and loyalty! We look forward to continuing as your trusted electricity provider for many years to come! Have a momentous day! - Camila / Digital Care
Reviewed Aug. 13, 2020
I went with Direct Energy as a direct result of some of the billboard marketing they had in Dallas. They advertised their free nights plan. I had a similar plan on TXU and compared the total costs. Direct Energy was cheaper so I went that direction. Signing up with them was super simple. Everything, for the most part, was pretty simple online. I have an annual contract. I moved right at the end of that. I called to transfer the service to a new address and that was super simple. It took five minutes. However, I don't love the interface of the app. It's a bit glitchy from time to time. But other than that, the actual experience has been really great.
Hi Brandon, thank you for sharing your feedback, both positive and constructive. Our main goal is full to satisfy our customers. Your comments made our day. We appreciate you are entrusting us with the care of your energy. Have an amazing day! - Emma / Digital Care
Reviewed Aug. 12, 2020
We had Reliant for five years and they just kept increasing the price, then they got rid of my free nights and weekends, which really hurt on the long end money-wise. I went to some energy website which was a list of all the different providers and Direct Energy had just the lowest rate that I wanted that didn't have any gimmicks on you gotta use so much wattage in order to get that low rate. And then, signing up was easy. I just went into log in, create account, and then submitted everything and it was processed and moved forward. Direct Energy was able to lock the rate in for 28 months.
Thank you so much Christopher for your review. We are overjoyed to know that you found the best plan that can suit to fit your energy needs. We appreciate you are entrusting us. Have a great weekend! - Emma / Digital Care
Reviewed Aug. 12, 2020
I really enjoy Direct Energy. I have not experienced any outrageously high monthly bill. I also use the website. When I had moved, I had a little bit of trouble with my account. It looked weird online. It showed as if I was still paying for my previous address. So it confused me. But other than that, the automatic paying, looking at my bills, it's pretty good to navigate through. The reps have been really good, too. My experience has been overall great. I haven't really had any major issues. Any time I needed questions answered, they were readily available. I don't believe I spent a long time on hold either. I'm satisfied with them.
Hi Cleotilde, we are so grateful for your kind words. We appreciate you are sharing your amazing experience with us. Thanks for giving us the chance to help you with your energy needs! Have a great day! - Emma / Digital Care
Reviewed Aug. 12, 2020
We liked the price per kilowatt-hour that Direct Energy offered. We signed a three-year contract that was kinda lame. But the price per kilowatt-hour was far and away better than anyone else was offering. Getting started, the navigation was very easy. My one interaction with their customer service was when I was setting things up and that interaction was great. We just moved into this house not even like a month and a half ago so I haven't had Direct Energy long. But the power has stayed on and it's been great so far.
Hello Michael. We cherish that you take the time to leave us this review. Thank you for giving us a shot! We are more than happy to count on you. If there is ever anything we can do to enhance your experience, please do not hesitate to contact us anytime, it will be a pleasure to further assist you. Have a wonderful day! - Camila / Digital Care
Reviewed Aug. 11, 2020
Richard was so helpful! I oversee both my plan and my father's. He was able to get us both a lower rate. He was so knowledgeable, pleasant and helpful. I have been a Direct Energy Customer since July of 2015. The service I receive is always very helpful.
Hi Sharon, we value your business and loyalty with Direct Energy. We aim for excellent customer satisfaction and we are happy to hear we were able to satisfy your energy needs. We will be sure to pass this feedback along to the appropriate team for recognition. Have a great week and stay safe out there. – Emma / Digital Care
Reviewed Aug. 11, 2020
We were with HL&P and we were totally dissatisfied with them especially their cost. Direct Energy was not the cheapest, but it seemed to fit our budget the best with their free weekend program. HL&P also had that kind of program but we didn't see any savings out of it. I think it was a promotional gimmick more than an actual savings project. We've been with Direct Energy for four years now and so far, we're satisfied with it. As far as their service, we have everything online and direct billing. After the first year, I called and renewed for a couple of years. we usually get some sort of notice in our emails if it's up for renewal.
Hello Powell. Thank you for the great rating! Our records indicate your account is currently enrolled in a variable price product. Please be advised that a variable rate may vary (up and down) up to once a month based on the market conditions and does not have a contract. We would love the opportunity to help you set the best deal! Please connect with our Facebook or Twitter team, or you can also contact us by phone or through our Live Chat department, we will make sure to serve you as you deserve! We look forward to hearing from you soon. Have a wonderful weekend! - Camila / Digital Care
Reviewed Aug. 11, 2020
We wanted the Energy Ogre system and we liked the rate that direct Energy had. Everything's very simple.
Hi Karen, we're pleased to know that your experience with us was great. Thank you for entrusting us with the care of your energy and for taking a moment to share your important comments. Enjoy your weekend! - Emma / Digital Care
Reviewed Aug. 10, 2020
Everything's working out fine with Direct Energy. I got Direct Energy since 2010. I decided to go with them because their rates are pretty good back then. Then I’ve stayed with them because they've been consistent and they're not shady. Whenever it's time for renewal, they don't just automatically boost up the price just because they know you've been with them and you probably don't wanna change. Whenever I renew, the process is pretty easy. I forgot to pay two times out of this whole time. But even when I forgot to pay, they were like, “Hey, just calling to remind you.” I was like, “Oh my gosh!”
Hi Shaniqua, we are fortunate to have you since 2010. Your loyalty is really appreciated it. We are so glad this was your experience! It's especially wonderful to hear that you're enjoying the service with us. Have an amazing day! - Emma / Digital Care
Reviewed Aug. 10, 2020
At the end of the contract, we look at everybody and see who’s the cheapest online. Whoever got the cheapest rates, is who we get. We got Direct Energy and my niece said it is the best one.
Hi Mark. We are the best thanks to your preference and trust. We greatly appreciate you giving us the chance to serve you and we hope to have the opportunity to do so for a long time to come! Kindly regards! - Camila / Digital Care
Reviewed Aug. 10, 2020
I've had Direct Energy for 3 or 4 years. I typically just renew it and it's been fairly easy. We did a service transfer and it was pretty simple.
Hi Paris. We think it's great that you find each of the processes you have carried out with us easy and accessible, we work diligently to make life easier for our customers and it's awesome to know that we hit the mark with you. Please take care and be safe! - Camila / Digital Care
Reviewed Aug. 9, 2020
My period with my previous provider ended and the rates went up. I looked elsewhere and I liked Direct Energy's price. I did everything online and it was easy to navigate the website. I have the price per kilowatt plan.
Hi Mark, welcome to Direct Energy's family. We are honored that you are entrusting us with your energy needs. Glad to know that you are taking advantage of our web site. Have a lovely weekend! - Emma / Digital Care
Reviewed Aug. 9, 2020
We got Direct Energy from our apartment. Customer service called me to renew it so I really appreciated that because sometimes we forget to renew it. The last time, the representative that I got the call from was good.
Good afternoon, Jeku. Thank you so much for your loyalty since 2011! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. It is great to know that you found the best plan that suits your energy needs, one of our main objectives is to provide our customers with the finest experience ever. We want every experience to be “five stars”! Best wishes to you and your family! - Camila / Digital Care
Reviewed Aug. 8, 2020
I saw Direct Energy on the TV, but then I found out a coworker of mine had them. I went with Direct Energy because I wanted a flat rate. Their rep was good too. He gave me options and he was just giving me too many. So, I just told him, “Hey, this is what I want. Do you have something?” Then he narrowed down his options.
Hi Abigail. Thank you for giving us the opportunity to be your electricity supplier, we are more than grateful and will always work hard to meet your expectations. We care for you and we appreciate your vote of confidence. Have a remarkable weekend! - Camila / Digital Care
Reviewed Aug. 8, 2020
I called Direct Energy and TXU, and Direct Energy had the best rate. I've been with them for five years now. They have been helpful and answer all my questions.
Hi Felicia, reading comments like yours make every minute of hard work worthwhile because we realize that day by day we manage to strengthen the bonds of trust with our customers. We will continue working for you, to always provide you with the best experience and be able to cover your energy needs. Thank you so much for this review! - Emma / Digital Care
Reviewed Aug. 8, 2020
I got converted from Bounce Energy to Direct Energy. They seemed to have a fair pricing guide. They've been very good and customer service has been professional and courteous. I have the veteran and active military plan and it was very nice of them to do that. I appreciate it. I wish they would give me more money though.
Hi Frank, thanks for your trust, we're thankful for amazing customers like you. Our goal is to continue offering top-notch services at good prices. We appreciate your important feedback. Stay safe and stay healthy. – Emma / Digital Care
Reviewed Aug. 7, 2020
Direct Energy had a good price. I did everything online. I just registered, I entered once to set up my automatic payment, and that was it. It's easy to get what you want with them.
Hi Marius, your story is incredible; thank you for sharing that with us! It's wonderful that our web site has a lot of benefits for you. Enjoy your weekend! - Emma / Digital Care
Reviewed Aug. 7, 2020
I liked that Direct Energy was accessible and able to come out pretty quickly to connect service. It seemed like an easy process. Also, the pricing is about equivalent from what I've seen before. I know what my bill will be depending on the time of the year. However, my bills last month have been pretty much higher. My electricity plan had lapsed the month before so it was an increased rate for that one month. I didn't get a call from them about the lapse until three or four weeks in. That's the only thing that needs improvement.
Hello Mary. Thank you for this awesome review! We are pleased to know that you are happy with our services and we look forward to continuing to serve you for many years to come! If there is ever anything we can do to enhance your experience, please do not hesitate to contact us anytime, it will be a pleasure to further assist you. Thank you for your trust! All the best! - Camila / Digital Care
Reviewed Aug. 6, 2020
They were very helpful in providing me with service to cancel my account. I have Consumers Energy gas and signed up for Direct Energy to get a better rate. I am leaving the service territory and will no longer be using direct energy.
Hi Raquel, we're pleased to know that your experience with us was a good one. Thank you for taking the time to share such a detailed review of your recent experience with us. We wish you the best! Have a great weekend! - Emma / Digital Care
Reviewed Aug. 6, 2020
Direct Energy had the best rates for the amount of kilowatts that we use. I signed up online, put in my information, and created my login. Their website was easy to use to start my auto pay. I hope the rates be lower.
Hi Phillip, thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. Happy to know that Direct Energy is able to make your life easy with the great benefits that we have for you. Have an amazing day! - Emma / Digital Care
Reviewed Aug. 6, 2020
I've been with Direct Energy for four years now and overall, it's excellent. A friend’s mom of mine used to have them and she referred me to them. When I first heard about them, I looked at their rate. I was looking at what I was already paying and I went with their rate. It's usually just me and my daughter and my electric bill runs me anywhere between $50 and $60. In the summer, my highest bill is maybe 160. When I pay, I call on my phone. My card goes through and I usually get an email.
Hi Ashley. As we read these great reviews and comments our hearts are filled with gratitude. We are totally happy to have you in our family! • If you recommend our service to a friend or family member, and they enroll as a new customer, please make sure to take advantage of our Refer a Friend promotion. Both you and the new customer can earn a $50 credit! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Thank you for this review! Best wishes to you and your family! - Camila / Digital Care
Reviewed Aug. 6, 2020
The price is competitive with everybody else. The only thing I don't like right now that it’s the summertime is the rates that CenterPoint charges for delivery. It jumped from $30 to $40 in the spring time to right now, at $100. It's not Direct Energy's fault but that’s an extra 100 bucks that we're paying them for nothing. But other than that, I’m fine with them.
Hello Bobby. Thank you so much for taking the time to leave us this great rating! Direct Energy is proud to offer our customers some of the most competitive rates that can be found anywhere, along with many incentives, promotions, and world-class customer experience. If there is ever anything we can do to enhance your experience, please do not hesitate to contact us anytime, it will be a pleasure to further assist you. Enjoy your weekend! - Camila / Digital Care
Reviewed Aug. 5, 2020
I looked up my energy rates on powertochoose.org. Direct Energy was one of the best in terms of companies I've worked with before that I trust. Their rate was the best as well. The representatives were helpful and friendly. A very positive, quick, and easy experience overall.
Good morning, Brian. We are thrilled to know that you're enjoying the service you're being provided! Thank you so much for giving the shot! We look forward to continuing as your trusted electricity provider for many years to come! Enjoy your weekend! - Camila / Digital Care
Reviewed Aug. 5, 2020
We've had Direct Energy for several years. I have an annual contract and I can go to the website to renew, but I just usually call them. I ask them what's the best deal and I re-sign up.
Hi Jane, you've given us your commitment to earning your business, and in rating, we will commit to providing this same 5-star service to you. Glad to know that we are able to provide you the best plan that can help you. We value your loyalty to us. Have a great weekend! - Emma / Digital Care
Reviewed Aug. 4, 2020
Great and timely service when renewing. I was able to get a plan comparable to others in my area but with no term fee. Richard was able to help with all of my questions, very knowledgeable and friendly. I'm glad I stayed with Direct Energy!
Good morning, Holly. Thank you very much for this endearing review! We are glad to know that you had a great time while renewing your service with us. We are here for you anytime you need and we are thrilled to know that you are satisfied with the service you've been provided. We look forward to continuing as your trusted electricity provider for many years to come! Best wishes to you and your family! - Camila / Digital Care
Reviewed Aug. 4, 2020
I had a great experience with Richard. He was able to handle my request very quickly and with great knowledge. His great demeanor and upbeat chat made me feel good about this service. It was his skill and knowledge of this system that allowed for a speedy fix. Thank you Richard.
Hello Madeline. We love to know that you have had great assistance from our Customer Care Team. We always strive to provide an excellent customer experience. We always appreciate it when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! Enjoy the rest of your week! - Camila / Digital Care
Reviewed Aug. 4, 2020
My caregiver told me about Direct Energy and at the time, they had a pretty low rate. Their customer service is really good. Direct Energy is probably one of the best that I've ever had.
Hello Stefanie. We aim for excellent customer satisfaction and we are happy to hear we were able to satisfy your energy needs. If there is anything we can do to assist you please do not hesitate to contact us, it will be a pleasure to help you out. Have a beautiful day! - Camila / Digital Care
Reviewed Aug. 4, 2020
I like their app. It tells me when I need to pay and I'm happy with it. Also, I'm always in for a price cut and when I signed up for service, I based it on price, first of all. However, I tried to use my nephew's account number to get him credit for me joining, but it never worked.
Hello Maria. We appreciate you took some time to share this nice review with us! We are so glad to hear that you are finding our awesome app convenient and simple to use! Thank you for the feedback. If there's anything we can do to enhance your experience please do not hesitate to contact us anytime, we will do our best to help you out! Have an incredible day! - Camila / Digital Care
Reviewed Aug. 4, 2020
Direct Energy has a good price and my wife is very happy with their customer service.
Hi Peter, we appreciate your kind words! We strive to give customers a hands-on experience when it comes to customer service and is glad, we've lived up to your expectations. We like to stay on top of the best rates to help you with your energy needs. Love to hear that your wife is happy with our team. Have a wonderful weekend! - Emma / Digital Care
Reviewed Aug. 3, 2020
I just had a question with my bill and I want to cancel my service.The customer service explained the reason for me. The customer service is very friendly and patient. And helped me out. Thank you very much.
Hi Lei, we are very sorry to lose you as a valuable customer. We really appreciate your feedback. Here at Direct Energy, our main goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We wish you the best! - Emma / Digital Care
Reviewed Aug. 3, 2020
I was looking for the lowest fixed rate and Direct Energy seemed to have what I was looking for. I've just changed over to them last month but everything is working fine. The lights come on.
Hi Scott, it is great to hear that we were able to help you out! We always love to hear when our customers leave satisfied with their rates. Welcome to Direct Energy. Have an amazing day! - Emma / Digital Care
Reviewed Aug. 3, 2020
Direct Energy has been good. It's been a while since I got it. They had a promotion on the free nights and weekends and that's why I got it. It was an easy process.
Hello Vanessa. We highly appreciate your loyalty since 2016, having you in our family is the greatest gift we can receive. Thank you so much for taking the time to share this review and for giving us a shot! We hope to continue serving you for many years to come. Best wishes! - Camila / Digital Care
Reviewed Aug. 3, 2020
My uncle works for an energy company and he said that he had a really good service with Direct Energy. It's been about three years now since I went with them. We just recently moved and since it was good before, we just stayed with them. When we switched over from one house to another, I called in and had it done over the phone. The only difficulty was there was a little loss in communication. The rep I spoke with had a bit of a thick accent and it just kind of threw me off with the process of asking for information.
Also, it made me feel uncomfortable when they were asking to verify my identity because I didn't have a verifiable number from Direct Energy to do so. But we got it worked out. Then, I had somebody call asking to review that experience and I explained that to them again but again, they were asking me to verify my identity. That was kind of uncomfortable. Other than that, it's been pretty great so far. We've been doing our contracts year-to-year and we've been playing with the different rates and everything. I have everything locked up on auto-pay and they made it really easy. Also, the website is really easy to use.
Hi Diamond, your feedback is very important to us, and all your points are well taken, that is our only way to improve, in the end, our main goal is full satisfy our customers, and will go out of our way to make it happen. We like to protect our customer's information. In the future, you also have the option to process a transfer of service from your online account that also is an easy way. Glad to have you in our big family. Have a great day! - Emma / Digital Care
Reviewed Aug. 2, 2020
I signed up for Direct Energy and it's just like every other company. Like always, you gotta pay more in the summer and during winter, you use gas and pay less.
Hi Trien, thank you for taking the time to leave this review. I recommend you to check our save energy tips at https://www.directenergy.com/learning-center/25-energy-efficiency-tips that will help you to reduce your energy usage during summer and winter. We definitely would love to check if there is any way to lower your rate. Please feel free to engage with us through www.directenergy.com/texas. We are looking forward to hearing from you soon! - Emma / Digital Care
Reviewed Aug. 2, 2020
A friend recommended Direct Energy to me. Signing up was pretty easy. Also, their service is good.
Hi Zhiyu! We're so glad having you as a part of our family, thank you for giving us the shot! Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Have a delightful weekend! - Camila / Digital Care
Reviewed Aug. 1, 2020
I've been with Direct Energy for a long time. They're the only energy provider that I've been with. The reps have been polite and professional. I just go and pay my bills online. It's easy.
Hello Gracie. We are so pleased to know that we have earned your trust and loyalty since 2014, and we appreciate you sharing your great experience! We love to know that you have had great assistance from our Customer Care Team. We always appreciate it when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! Please take care and be safe! - Camila / Digital Care
Reviewed Aug. 1, 2020
I didn't have complaints with Direct Energy while I had them. Then, my contract ended and I went with another company. The prices that I could find and the ones that were being offered were a little bit higher than what I ended up going with. But I've always used the Power to Choose website and I tend to switch at the end of the contract normally. The price that was offered was about a point or two higher than what I was paying.
Hello Joshua. We are disheartened to know that we have lost you as a part of our family. We hope to have the opportunity to serve you again in the future! Thank you for this great review! Best wishes to you and your family! - Camila / Digital Care
Reviewed July 31, 2020
I went with Direct Energy mainly because of their price. Their website is also fine and I'm happy with them.
Hi Zhen, happy to help you with your energy needs and we are fortunate to have a customer like you. We hope you have a great weekend! - Emma / Digital Care
Reviewed July 31, 2020
Direct Energy had a competitive price so I decided to work with them. I pay online and everything's fine. The website is pretty intuitive.
Good afternoon, Quanquan. We're so delighted to have you as a part of our family! Thank you very much for this important comment, one of our main objectives is to provide our customers with the finest experience ever. We want every experience to be “five stars”! Direct Energy is proud to offer our customers some of the most competitive rates that can be found anywhere, along with many incentives, promotions, and world-class customer experience. Thanks for the trust! Please take care and be safe! - Camila / Digital Care
Reviewed July 31, 2020
I was with another light company and they transferred over to Direct Energy. The only difference I’ve seen is that Direct Energy is higher. I normally pay under $100 for lights when I was with another company. Since I did a contract with Direct Energy, my highest was 125. Other than that, nothing else. In the beginning, I wasn't able to get locked in on any special offers. Then when my contract started over, the cheapest I got was about 10.3 per month. I love the website and it’s pretty easy. They have a utilization chart on there and started messing with it, trying to see how to change things.
https://www.directenergy.com/learning-center/25-energy-efficiency-tips that will help you to reduce your energy usage while you are not at home. Have a good day! - Emma / Digital Care
Reviewed July 30, 2020
The associate, Richard, whom had assisted me with my question about calls I have been receiving was very helpful and cleared up my question quickly and effectively. His help was highly appreciated, rare to find helpful customer service nowadays and nice to find it here.
Hello Darren. Thank you for sharing with us your experience. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We aim for excellent customer satisfaction and we are happy to hear we were able to satisfy your energy needs. All the best! - Camila / Digital Care
Reviewed July 30, 2020
Enrolling with Direct Energy was easy enough. It's set up for auto debit on my credit card. It's a utility so I hopefully would never have to think about it. I'm a happy customer.
Hi John, your many positive comments are really appreciated, and thank you for taking the time out to make them. Glad to know that we are making your life easy. It is great that you are taking advantage of our autopay. We are here for you anytime you need it. Have a great weekend! - Emma / Digital Care
Reviewed July 30, 2020
I've done three contracts with Direct Energy since I've been with them and renewing is pretty easy. The customer service experience when I renew and when I have billing issues has always been pretty simple and gets resolved right away. They've done well with me so I'm satisfied.
Hi Gabriel, I'm happy you're pleased with the results and that we were able to help you with your energy needs. Thank you for your business and loyalty to us. We appreciate you are taking the time to share your experience with us. Our staff will be happy to read what you wrote. Have a great day! - Emma / Digital Care
Reviewed July 29, 2020
I was told the third party site EnergizeCT.com is not controlled by Direct Energy so they cannot honor the offers. The options provided during our conversation were priced much higher than other providers. Seems silly and was not helpful at all. I will shop other providers.
Hi Timothy, we would like to extend to you our most sincere apologies regarding your experience us. We would love to get another opportunity to get a lower rate for you. Please engage with us through www.directenergy.com We are looking forward to hearing from you soon! it will be a pleasure to help you. Have a great weekend. - Emma / Digital Care
Reviewed July 29, 2020
I checked the rates and I liked what Direct Energy had in this area. I was downloading the app and the rep was very patient and guided me through the whole process. We were having issues with my login and he got me all set up. With Direct Energy, I have access to my information and I like my daily tracking. I have only been with them for two months but so far, it has been a great experience.
Hello Patricia. Thank you so much for choosing us as your trusted electricity provider! We love to know that you have had great assistance from our Customer Care Team. We always strive to provide an excellent customer experience. We always appreciate it when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! Enjoy the rest of your week! - Camila / Digital Care
Reviewed July 29, 2020
My niece was using Direct Energy's services. My wife and I sat down and talked about having their E-Live Brighter plan. The reps we talked to were very informative and helpful when we had some storms and electricity went out.
Good morning, John. Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. It is great to know that you found the best plan that suits your energy needs. Thank you for your loyalty since 2018. Have an amazing weekend! - Camila / Digital Care
Reviewed July 29, 2020
We've used Reliant and TXU, but since Direct Energy's pricing is better, we went with them. We've had excellent customer service and this last time when we renewed, we got a special deal as well.
Hi Joanna, we are very happy to receive this amazing review. Our goal is to continue offering top-notch services at good prices. Thank you very much for such a great review. We appreciate you are entrusting us with your energy needs. Have a wonderful day! - Emma / Digital Care
Reviewed July 28, 2020
I've had Direct Energy for so long. I just get online and renew it. The process is not too difficult and the website is pretty easy to navigate. I have the Live Brighter plan. I just pay my bill and go about it.
Hello Brannon. Thank you so much for this wonderful review. We are so pleased to know that we have earned your trust and loyalty, and we appreciate you sharing your experience! If there is ever anything we can do to enhance your experience, please do not hesitate to contact us anytime, we'll be more than glad to assist you. Please take care and be safe! - Camila / Digital Care
Reviewed July 27, 2020
Awesome service guy, quick and easy to contact and renew my fixed rate plan. Great pricing for the 36 months. Was not able to setup an online account for some reason. Kept saying account not found so hit the chat icon and everything went smoothly.
Hi Marc, we are so delighted to have you as a part of our family. Thank you very much for this important comment, one of our main objectives is to provide our customers with the finest experience ever especially with their energy needs. We want every experience to be “five stars”! We wish you a great start of the week! - Emma / Digital Care
Reviewed July 27, 2020
I found out about Direct Energy through a friend of mine and I was complaining about my other providers. Bill told me about the free weekends and nights stuff. The free weekends worked great for me. I called someone to sign up because I wasn't familiar with doing stuff online. The website was a little slow to maneuver through with the main menu. But since then, they've made some improvements on it. The last time I was on to look, I had to renew. I weighed the options of free weekends and stuff, and their website has improved. It's so much easier now. I hope they continue improving on the website. A lot of people nowadays hardly ever make phone calls and just do emails and websites.
The bill was just automatically out my paycheck so I don't see it that much. Although, I love the weekly reports. Then I get, "This is where you were last week. This is where you are this week. This is where you're headed this month," things of that nature. That's helpful to keep an eye on controlling electric bill throughout the week. It's pretty awesome.
Hi Bruce, your story is incredible; thank you for sharing that with us! It's wonderful that our web site has made such a difference for you. Glad to be your energy provider. Thank you for entrusting us with your energy needs. Have an amazing weekend! - Emma / Digital Care
Reviewed July 26, 2020
Direct Energy's reps were very helpful when it was time to renew my contract.
Good afternoon, Laura. Thank you for your loyalty! We love to know that you have had great assistance from our Customer Care Team and that you found the best plan for your energy needs and budget. We always strive to provide an excellent customer experience. We always appreciate it when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! Have a great weekend! - Camila / Digital Care
Reviewed July 25, 2020
We had Direct Energy before when we lived in this town. Then, I came back here and got an apartment close to work. I called them and it was easy. I get a commercial rate and my electric bill is $50 a month. I'm very satisfied with everything I got going with them.
Hello Randy. Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. It is great to know that you found the best plan that suits your energy needs. Thank you for your loyalty and trust! Have an amazing day! - Camila / Digital Care
Reviewed July 25, 2020
I moved to Texas and I pulled Direct Energy up on the internet. I've been with them for two years now and they seems to be all right. The same can be said about their reliability. I use their app on a rare occasion. So far, it's been all right.
Hello Jamie. Thank you for your loyalty over the past two years! We are happy to have you as a part of our big family! If there is ever anything we can do to enhance your experience, please do not hesitate to contact us anytime, we'll be more than glad to help you out. Thank you, Jamie! Have a remarkable day! - Camila / Digital Care
Reviewed July 24, 2020
Chatted with Richard, we got the issue straightened out right away. Wanted to sign up to Direct Energy's paperless billing, but Richard noticed I was chatting from Alberta, he looks after US customers. He gave me all the info I will need to get me in the right direction.Thanks.
Good afternoon, Hilda. Thank you so much for taking the time to share this awesome review with us! We are thrilled to have you as a part of our family! We hope that you are enjoying the service you are being provided. If there is ever anything we can do to enhance your experience, please do not hesitate to contact us anytime, we'll be more than glad to assist you. Have a wonderful day! - Camila / Digital Care
Reviewed July 24, 2020
At one point, Direct Energy was a partner with United Airlines. I got points on United for using Direct Energy. I transferred the service a couple of months ago. They seem to be fine in terms of reliability and I've had no problems so far. Once or twice, I logged on to their website to pay a bill and it was fine. It was pretty straightforward. It was just electricity usage and bill payment.
Good afternoon, Brian. Thank you so much for sharing your great experience with us! We care for you and we value your business with Direct Energy. We look forward to the opportunity to serve you for many years to come! Please take care and be safe! - Camila / Digital Care
Reviewed July 23, 2020
Direct Energy is a local provider and had positive reviews online. I went with them and they're easy to use, reliable, and affordable.
Hi Michael, So glad you enjoyed the great experience with us. Thank you for entrusting us with your energy needs. We are fortunate to have you in our big family. We are here for you anytime you need it. Have a great week! - Emma / Digital Care
Reviewed July 23, 2020
I liked Direct Energy’s pricing and the customer service reputation. I heard about them on the Power to Choose website and when I signed up, it was all online. At the end of each contract, I evaluate and if I need to switch to get a better contract, I do. Direct Energy was easy, simple and I haven't had any issues.
Hi Kenneth, we are overjoyed to hear that Direct Energy exceeded your expectations and showed what the customer service experience should be! Thank you for your business and your kind review. We appreciate you are entrusting us with your energy needs. Have a great day! - Emma / Digital Care
Reviewed July 22, 2020
It was a pleasure to work with Karla today in order to cancel my claim due to the washing machine not being broken as originally thought. She was very courteous and took care of this within minutes of contact. Thank you.
Hi Amy, we are very sorry that we lost your business. We are so glad that you enjoyed your experience with Karla, This is great news and we will be sure to pass this feedback along to the appropriate team for recognition. We wish you the best. Have a good day! - Emma / Digital Care
Reviewed July 22, 2020
Direct Energy has been pretty good except for this past month, our bill was pretty high. The plans are based on what you actually end up spending. So, even though a plan says 9 cents, it comes out to be 11 or 12 cents. We usually don't use a lot of electricity. Even though I'm choosing a plan of 9 cents, in a month, I could be paying more because I don't use what they say I need to be using.
Hi Griselda, thank you for taking the time to provide us your feedback. Our rates are based on an average of 2000 kWh since we include the delivery portion. We apologize for any confusion this may have caused you. I recommend you to check our save energy tips at https://www.directenergy.com/learning-center/25-energy-efficiency-tips that will help you to reduce your usage while you are not at home. Have a great weekend. - Emma / Digital Care
Reviewed July 21, 2020
I was with Bounce and they switched me to Direct Energy. I got a letter that said, "Hey, you're gonna be going to Direct." I have no problem with Direct Energy. I've had good luck with them. I got direct billing. Everything's great. I just renewed it a month or two ago for a three-year plan, and it was an easy process.
Hello Leonard. Thank you so much for staying with us, we're thrilled to have you as a part of our big family! We are happy to know that you found the best plan to fit your energy needs and budget. We care for you and we value your business with Direct Energy. Please take care and be safe! - Camila / Digital Care
Reviewed July 20, 2020
Signing up with Direct Energy was pretty simple. I did it over the phone. I liked the lower percent per kilowatt and the free nights and weekends. The only thing is I'm not a big fan of having to renew or edit a plan that I agreed upon. I'm kind of the set and forget it. So, having to do that every few years is a little bit annoying. Other than that, I'm fine with the way things are.
Hi Benjamin, thank you for entrusting us with your energy needs. We definitely appreciate your feedback. Your 5-star review is really appreciated it. Have a good day! - Emma / Digital Care
Reviewed July 19, 2020
I was just looking at what the cheapest provider was. Direct Energy had a deal when I started. That’s why I went with it. I had a deal for the first 6 or 12 months, and after that, the deal was gone but it was still a good rate so I kept the plan. I ended up moving out of the state so I ended up having to discontinue. When I called the reps helped me out with that very well.
Good afternoon, Niharika. We are truly sorry to hear that we lost you as part of the Direct Energy family. Thank you so much for your trust and loyalty for almost a year! We hope to have the opportunity to serve you again in the future. Best wishes to you and your family! - Camila / Digital Care
Reviewed July 18, 2020
The company I was with was bought out and they automatically transferred me to Direct Energy. 15 years ago, I used Green Mountain Energy. I've used Bounce for years too. They had a rewards program and every 12 months that I paid on time, I got a percent credit back on that 12-month bill. That was nice and I miss that. I was pretty happy with them.
With Direct Energy, it's not really been any different than when I was with Bounce so there has not really been much of a change for me. It's okay. My contract expired and I called a few months ago. The rep set me up on a plan that she said was the same rate that I was getting on the previous plan that I was on, so I'm happy that my rate didn't increase. Customer service has been okay. But I've been trying to get my name corrected. Direct Energy has my old maiden name and I've been married for 10 years. I sent my driver's license and everything, but they still just won't update it so I don't know what the problem is.
Hi Tara, thanks so much for your thoughtful and detailed review. This is incredibly helpful. I wanted to let you know we've taken the good and the bad elements you've mentioned in your review to heart. I apologize that we did not exceed the standard you have received during the previous call. We definitely would like to investigate why your name has not been changed. Please engage with us through www.directenergy.com/texas our team will be happy to help you. Have a great weekend! - Emma / Digital Care
Reviewed July 17, 2020
I was trying to find out my current plan rate, as it was not listed on my account webpage. Richard looked up my account, got me the information I needed, and renewed my account for three more years. I very satisfied.
Hello Frank. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you for taking the time to share this great review with us! We would like the chance to work with you to help find the best plan tailored to your current usage habits. Please do not hesitate to connect with our Facebook or Twitter team, or you can also contact us by phone or through our Live Chat department, we care for you and we will do our best to help you out. Have a great start of the week! - Camila / Digital Care
Reviewed July 17, 2020
I had a program with another energy company where the nights are free but I was not satisfied with their rates. So my friend told me to try Direct Energy. He got a smaller flat and he said he was getting a small amount of monthly charge. Direct Energy has two programs with either weekend free or night for free. Last month I got 144 with Direct, which is almost the same as my previous provider.
Good afternoon, Zuhair. Thank you so much for taking the time to share this review us, we appreciate the feedback! We are so sorry to learn you are disappointed with your current plan. It sounds as if this might not be the plan best suited to fit your energy needs! We would like the chance to work with you to help find the best plan tailored to your current usage habits. Please feel free to connect with our Facebook or Twitter team, or you can also contact us by phone or through our Live Chat department, we will work diligently to offer you the best deal! We look forward to hearing from you soon. Enjoy your weekend! - Camila / Digital Care
Reviewed July 16, 2020
I had a smooth, no-hassle experience in canceling my service and found the customer service rep, Richard, to be helpful and not pushy at all. While I'm leaving this service, it definitely makes me more likely to return as a customer knowing that I won't be given the run around.
We are genuinely sorry to lose you as part of our family. Glad to hear that you have a positive experience with Richard. We would love to help you with your energy service in the future. We wish you the best! - Emma Digital Care
Reviewed July 16, 2020
Direct Energy bought a few electric utility companies and I was a customer for one of them. I transitioned to Direct Energy and I just stayed with them. Whenever it comes time to renew, I go ahead and find out what the best rates they have to offer and stay with that. I've renewed with them maybe twice at the most now. Sometimes they called me and I just went ahead and talked with them about their plans and basically use that for renewal.
So far, there's nothing that I'm dissatisfied with Direct Energy. But at the same time, I haven't compared them to other service providers so I really don't know whether they're the best. If somebody were to come and ask me, would they want to go with Direct Energy, I'll say, "I had no issues, but I don't know whether they have the most competitive rate."
Good afternoon, Suman. It is very important for us to thank you for taking the time to let us know how you feel about us and your opinion of our services in general. Our customers' satisfaction means everything to us. We see that you rated us 3 out of 5 stars. We would like the chance to improve on any less than satisfactory experience you may have had to earn a 5/5 Star Rating. If there are any outstanding issues, we ask that you send us a private message through this review platform. We would love any chance to show you we care. Or if this rating was selected in error, please know there is an option to change your star rating. Again, we thank you for your time. We look forward to continuing as your electricity provider for many years to come! - Camila / Digital Care
Reviewed July 15, 2020
As it turned out the agent tried and tried and could not find my account! The agent however was EXCELLENT! Thank you for the great customer service. I will call the 866 number for further assistance. I was just checking for a lower rate.
Good afternoon, Margie. Thank you so much for this awesome review! We love knowing that you have had great assistance from our Customer Care Team. We always strive to provide an excellent customer experience. We always appreciate it when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! For any further assistance please feel free to connect anytime with our Facebook or Twitter team, or you can contact us by phone or through our Live Chat department, we'll be more than glad to help you out. Thank you for your trust and loyalty! Please take care and be safe! - Camila / Digital Care
Reviewed July 15, 2020
It was very easy to sign up with Direct Energy and I did it all online. I found them on the internet and I decided to try them because of the 12 hours of free services at night. I'll see how that works out and if it's actually cheaper than my regular bill. But right now, I haven't had it long enough to really be able to say how much I like it or not until I've seen my bill.
Hi Elijah, Welcome to Direct Energy. Thank you for entrusting us. Glad to help you with your energy needs. I recommend you to check the save energy needs that we have through https://www.directenergy.com/learning-center/25-energy-efficiency-tips that help you to reduce your usage while you are not at home. Have a great weekend! - Emma / Digital Care
Reviewed July 14, 2020
Direct Energy gives nights free. They have a really good online interface where you can check how much you're using by the hour. They’re pretty good. The rates are always a little shady but it's still cheaper than everybody else. And if you adapt your behavior, you can save a lot of money.
Good morning, Daniel. Thank you so much for taking the time to share your experience with us! We are thankful for having you in our family! We sincerely apologize, but unfortunately, we are unable to change the current rates, because rates depend on the market conditions and we don't have control over it. However, when needed, it will be a pleasure to help you find the best price available. Direct Energy is proud to offer our customers some of the most competitive rates that can be found anywhere, along with many incentives, promotions, and world-class customer experience. Thank you for your trust! Have a beautiful weekend! - Camila / Digital Care
Reviewed July 7, 2020
Our initial plan with Direct Energy had a free weekend from Friday through Monday morning. It's expired, but I'm still with the company. Our monthly bill was lower with them.
Hello Quinn. We are glad that you decided to give Direct Energy a try for your energy needs! We hope that you are enjoying the service you are being provided. If there is ever anything we can do to enhance your experience, please do not hesitate to connect with our Facebook or Twitter team, or you can contact us by phone or through a Live Chat agent, it will be a pleasure to further assist you. Please take care and be safe! - Camila / Digital Care
Reviewed July 7, 2020
Another veteran referred me to Direct Energy and their service has been fine. They offer a discount for veterans. They have more plans too. Our monthly bills with them are not too bad. We recently moved so last year was a bit of a shocker. But it is a bigger home so it's to be expected.
Hi Lotashia, we are glad that you are entrusting us with your energy needs. We appreciate the pivotal importance of recommendations, and we are fortunate to have a customer like you. Did you know that if you refer a friend or family member, and they sign up with us, you and the new customer will receive a $50 Visa Gift card! I also include the link to our website so that the customer can read all the details. https://www.directenergy.com/refer-a-friend. Thank you for taking the time to share this amazing review. Have a good day! - Emma / Digital Care
Reviewed July 6, 2020
Direct Energy's service has been good. I've been with them since 2006 and it's easy to pay online, look at usage and renew. Their rates tend to be competitive with others too.
Good morning, Suzanne. Thank you for this wonderful review! We are so pleased to know that we have earned your trust and loyalty since 2006, we truly appreciate to have you in our family. If you ever have any questions going forward, please let us know. Have a fantastic day! - Camila / Digital Care
Reviewed July 6, 2020
We've been enjoying the service. We've been with Direct Energy since 2009 and I would definitely recommend them to anybody who's looking for a company. Even when people are outside of stores and they say they can give better, I tell them I have Direct Energy and that I'm never gonna change. I tell them what my monthly bills are and it is still low. It's under $70 and we're in the heat. The free weekends are good too. Once we find a good company, we don't leave them. In fact, we re-signed about a month ago. We had Ambit Energy before and we quickly got away from them. I didn't like them. The customer service wasn't good at all and there's no comparison with Direct Energy.
Good afternoon, Mrs. Byers. Thank you so much for this wonderful review. We are so pleased to know that we have earned your trust and loyalty since 2009, this means the world to us! We're so delighted to have you as a part of our family! There is no bigger compliment for us than when our customers say they would recommend Direct Energy to their family and friends! Are you familiar with our Refer a Friend Promotion? You and the new customer can each receive a $50 credit. To find out more information, visit our website at https://www.directenergy.com/refer-a-friend. We look forward to continuing as your trusted electricity provider for many years to come! Have a remarkable day! - Camila / Digital Care
Reviewed July 5, 2020
We've had Direct Energy for a long time. Their rate is a bit lower than anybody else's and we don’t have any problem with them.
Hi Belinda, we are overjoyed to hear that you had a positive experience with Direct Energy. Thank you so much for your lovely review. Have a great day! - Emma / Digital Care
Reviewed July 4, 2020
Their rates are great. They're very on top of making sure that all my payments are processed properly through the auto pay. I haven't had any trouble with them as far as if something going very inexpensive. I've applied for one rate and they've always let me know how I can save money. So that’s definitely something that was really helpful. I've moved once and they’ve transferred the services from one apartment to another with no hassle. I just got on the phone with them and then they were able to pretty much send the confirmation. The services have been great. They've been able to pretty much do everything up to par.
Hi Jocelyn, thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. It's great to hear that you had a five-star experience with us. Have a good day! - Emma / Digital Care
Reviewed July 4, 2020
My interactions with Direct Energy have been fine. I liked the price. Paying online used to be not so good. Now, it's really easy.
Good morning, Ronald. Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. It is great to know that you're satisfied with the service you've been provided. Thank you for your loyalty since 2008! We hope to be your electricity provider for many years to come! Have an amazing day! - Camila / Digital Care
Reviewed July 3, 2020
I use an energy management company and they picked Direct Energy for their rates. So far, it seems to go pretty good.
Hi Daron, it's always a pleasure seeing this type of review. We're grateful for your honest feedback and we're glad you feel we're on the right track. We are here for you anytime you need it. Have a wonderful week. - Emma / Digital Care
Reviewed July 3, 2020
I was looking around for a light company. I used to do it with First Choice and decided to go with someone else. I went with Direct Energy and the difference is 100 or 200. I really love Direct Energy because they work with me. I have contact with customer service when I get an extension or pay my bill and that process is wonderful.
Hey Carol! Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love our services, we love having you as a part of our big family! Please take care and be safe! - Camila / Digital Care
Reviewed July 2, 2020
I was looking for better pricing. And then, my brother told me about Direct Energy. I like the 12-hour power plan. Now, I have a better rate.
Hi Talal. Thank you for sharing your experience with us. It is amazing to know that we have your trust and that you have found the best deal for you! Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. We hope to be your trusted electricity for many years to come! Have a beautiful day! - Camila / Digital Care
Reviewed July 2, 2020
I used to be with another company, but Direct Energy purchased my previous company. Since having Direct Energy, I haven't noticed anything alarming yet, so that's good. I'm happy with the rates. It's always consistent from year to year.
Hi Henry, we are so glad this was your experience! It's especially wonderful to hear that you're enjoying the great rates that we have for you. We are fortunate to have you in our big family. Thank you for leaving this amazing review. Have a good day! - Emma / Digital Care
Reviewed July 1, 2020
I liked the prices of Direct Energy. I didn’t have any difficulties signing up with them. I liked the processing. It was a lot faster than the other ones. Then with this one, I didn’t have to put a down. With other providers, it was asking me for $200 down or so.
Hi Luz. We are overjoyed to hear that Direct Energy was able to make your life easy. Happy to help you with your energy needs. Our team will be happy to read what you wrote. Thank you for taking the time to leave this amazing review. - Emma / Digital Care
Reviewed July 1, 2020
So far, I love having Direct Energy's services. We have the free nights deal with them plus our bill is cheaper than before with the previous provider. Whenever we've called their reps, everything is handled really quickly. I always tell friends and family that Direct Energy is great.
Hello Danny. Thank you for the awesome review! There is no bigger compliment for us than when our customers say they would recommend Direct Energy to their family and friends! Are you familiar with our Refer a Friend Promotion? You and the new customer can each receive a $50 credit. To find out more information, visit our website at https://www.directenergy.com/refer-a-friend. Thank you so much for your trust and loyalty! We hope to have the opportunity to serve you for many years to come! Have a beautiful day! - Camila / Digital Care
Reviewed June 30, 2020
We liked Direct Energy's pricing at the time that we signed up with them. We have three accounts with them, two business and one residential. We had a rep who signed us up and the process was easy. We've been pretty satisfied with them and when we had problems with things, their customer service communicated pretty well with everything.
Hi Christopher, we are overjoyed to hear that Direct Energy exceeded your expectations and showed what the experience should be! Thank you for your business and your kind review. Glad to have you in our big family. - Emma / Digital Care
Reviewed June 30, 2020
I had TXU Energy before and their bills were just way too high for an apartment. Direct Energy had the same rates but free nights, so I ended up going with them. My dad has Direct Energy too. I’m pretty satisfied with my bills so far.
Hi Marissa. Thank you so much for choosing us as your electric provider! We are excited to have you as a part of our big family! Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Have a great weekend! - Camila / Digital Care
Reviewed June 29, 2020
I was researching for low kilowatt wattage and I signed up with Direct Energy. At that time, they had the weekends free offer going on for one year. With them, I pay my bill online and I could download the website. But my bill’s a lot more now that I’m not getting the weekends free. So, I need to give them a call or find another electric company.
Hi Cynthia, we value your business with Direct Energy, Our main goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! I saw that you have the Free Weekends plan which means that you can take advantage of the free energy from Friday after 6:00 PM until Sunday 11:59 PM, in which there are not energy and delivery charges on that period. I recommend you check our energy efficiency at https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips it will help you to reduce your energy usage. We would like the chance to work with you to help find the plan tailored to your current usage habits. Please contact us by phone or you are also welcome to connect with our Live Chat team for assistance at www.directenergy.com/texas, Have a great weekend! - Emma / Digital Care
Reviewed June 29, 2020
Signing up with Direct Energy was pretty simple. But they went up $10 within the last three months. I don’t understand that. I called and due to the corona, it’s been kinda hard to speak with someone. Also sometimes, I get a lot of buffering.
Hello Billy. Thank you so much for the feedback. We would love to take a deeper look at your account and provide you the assistance you deserve. Please feel free to connect with our Facebook or Twitter team, or you can contact us by phone or through our Live Chat department. We will work diligently to provide you a solution. Thank you for your trust and loyalty! - Camila / Digital Care
Reviewed June 28, 2020
I heard from a friend that used Direct Energy in apartments and so far, I haven't had a problem with them. The monthly cost is not a bad price, which is around 50 or so, and I realized that my package came with a set rate. Recently, I haven't been at my house as I was quarantined with some people a couple of weeks ago. When I came back, I saw that I still owe the same amount. But besides that, everything is going well and I like their service.
Hi Lonnie. We are happy to have you in our family! Thank you for taking the time to share your experience through this review. If you recommend our service to a friend or family member, and they enroll as a new customer, please make sure to take advantage of our Refer a Friend promotion. Both you and the new customer can earn a $50 credit! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Enjoy your weekend! - Camila / Digital Care
Reviewed June 28, 2020
Direct Energy is one of the clients of my company. That was how I first heard of them. I was moved over from Balance Energy, as a customer, to Direct Energy. I don't know if Direct Energy purchased Balance Energy. But they said, "We're closing up shop and we're moving your stuff to Direct Energy." I had the option to select a different company but I said, "Let me just try it out" and I did. It seemed okay and I've been there ever since. So far, so good. No issues. Their website is pretty straightforward. When I had to renew, I did that just fine and when paying bills, it was just fine too. I would recommend Direct Energy.
Hi Ikechi, welcome to Direct energy. We appreciate you are entrusting us with your energy needs. Your many positive comments are really appreciated and thank you for taking the time out to make them. If you have any questions related to your new account we are glad to review that information with you. Feel free to engage with us through www.directenergy.com We are looking forward to hearing from you soon! - Emma / Digital Care
Reviewed June 27, 2020
At the time I moved in, Direct Energy was offering the lowest rate. It was 7 cents per kilowatt for two years. We signed up for another two years but it went up to 10 cents per kilowatt. I'm very pleased with their services. I haven't had any issues with them. However, my daughter thinks they should offer the same low rates to existing customers. She's had Direct Energy for five years and it just keeps going up.
I love the website of Direct Energy. Sometimes, it's hard for me to find exactly what I want but that's probably more me. But, I really like it because I learned that I could go in and I could check my energy use when I wasn't at home and I can check every day what's going on with my energy. 'Cause I live out in the country and I have a water well. So if something happens to my water well and it's ticking on and off and raise my electric bill up, I can be notified fairly quickly.
I only have one complaint and that was because there was a mix-up in renewing my contract. My electric for January was twice. It should have been like $100, $150, and it was 300 and something dollars because my contract didn't renew. I had renewed it, but I had renewed my aunt and not mine. There was a mix-up in the renewal dates. But so far, our experience with Direct Energy has been very good.
Good morning, Vickie. We appreciate you being a loyal customer with us since 2016! We hope that you are enjoying the service you are being provided.
We sincerely apologize, but unfortunately, we are unable to change the current rates, because rates depend on the market conditions and we don't have control over it. But don't you worry, we'll be more than glad to take a deeper look at your account and find you the best deal! Please do not hesitate to connect with our Facebook or Twitter team, or you can contact us by phone or through our Live Chat department. We will do our best to satisfy your energy needs. We hope to have the opportunity to be your trusted electricity provider for many years to come! Have an extraordinary day! - Camila / Digital Care
Reviewed June 27, 2020
I liked the price and options that were given for the different choices of plans that I could get with Direct Energy. I also liked that I get the 12 hours each day for free. Getting signed up was quick and easy. They're also easy to work with, and renewals each past year have been easy as well.
Hello Shane. We love knowing that you have had great assistance from our Customer Care Team and you find the best plan for your energy needs and budget. Thank you for the opportunity to serve you! We aim for excellent customer satisfaction and we are happy to hear we were able to satisfy your energy needs. All the best! - Camila / Digital Care
Reviewed June 27, 2020
Everything is fine with Direct Energy. I like their service.
Hi Esmeralda, this review made our day! We are so grateful for your kind words. Thanks for sharing your experience with us and the community. Enjoy your weekend! - Emma / Digital Care
Reviewed June 26, 2020
I did a Google search and did some research to compare the kilowatt-hour prices as well as the deal, and heard about Direct Energy. It wasn't too difficult getting started with them but the overseas call center wasn't enjoyable. I made it through it but more would feel comfortable speaking to an American about electric service in their hometown. I’m on the Twelve-Hour Power 12 plan. I'm in the military so most of the time, I'm gone during the day. It made sense to have free power for when I'm mostly home. It has been an excellent service although I have to call in to pay my bill every time because the online payment doesn't work.
Eric, we are very sorry and there is no excuse for what you experience. We at Direct Energy pride ourselves in providing an inclusive and diverse workforce and strive to always provide excellent customer service. Our call center agents are trained to provide the best customer care possible and the customer experience should not be impacted by the agent location. If you have any concerns that you would like us to escalate, our Digital Care team is happy to get involved! We are glad to know that you are taking advantage of your plan. Please engage with our Live Chat agent from www.directenergy.com/texas It will be a pleasure to help you. - Emma / Digital Care
Reviewed June 26, 2020
When I first moved to Texas, I had to get an apartment and I started on researching some energy companies. I liked Direct Energy's rates and they had kind of perks compared to the other companies. I really love the weekends free and I get the Nest thermostat sort of help me study how my AC consumed a lot of power. Ever since then, they kept on helping me even when I have moved numerous times. Their customer service is really good. I'm very satisfied.
Hi Denzel Gore, we are honored to have you in our big family. We appreciate your kind words! We strive to give customers hands-on experience when it comes to their energy needs. Glad to know that you found the best plan that can suit to fit your energy needs. Your 5-star review is really appreciated it! Have a great day! - Emma / Digital Care
Reviewed June 26, 2020
Being with Direct Energy has been going pretty well for me. So far, I haven't had any issues.
Hello Jessica. Thank you for give us a shot! It is astonishing to count on you and your trust! We value our customers and we work hard to provide you the best experience. Thank you! Have a nice day! - Camila / Digital Care
Reviewed June 25, 2020
I’ve been using the same energy broker for about 15 years now. I was traveling very heavily, and having Direct Energy kinda grew to be a convenience thing. His prices have gone up, but it’s a simplicity factor. My broker still, from time to time will feed me this type of energy, but I really don’t buy into green energy. So, when I found out that he has fed me a deal that is predominantly green, I wanted to throw up. I prefer to buy carbon fuels. If most of the energy is coming from carbon fuels, then I’ll be pretty happy with Direct Energy. I don’t like to compliment companies that are predominantly doing green energy. But with Direct Energy, I didn’t lose energy. So, I didn’t have a blackout. I did not have any problems getting energy through Direct Energy. For me, it’s a source, and I really don’t want to buy into green energy.
Good morning, Eddie. Thank you so much for choosing us as your electricity provider, we're thrilled to have you in our big family!
We appreciate you taking the time from your day to leave us a review. We are so pleased to learn you are enjoying our services! Our customers' satisfaction means everything to us. We see that you rated us 3 out of 5 stars. We would like the chance to improve on any less than satisfactory experience you may have had to earn a 5/5 Star Rating. If there are any outstanding issues, we ask that you send us a private message through this review platform. We would love any chance to show you we care. Or if this rating was selected in error, please know there is an option to change your star rating. Again, we thank you for your time. We look forward to continuing as your electricity provider for many years to come! Have a remarkable weekend! - Camila / Digital Care
Reviewed June 25, 2020
We were a Bounce customer and now we have Direct Energy. I’ve done everything online with them and so far, my experience with them has been satisfactory. I would also like it if they keep lowering the bill.
Hi Craig, we are thrilled to hear that you are satisfied with our service! We strive to provide the best experience to all customers and we are glad to know that this has been the case with you. We appreciate your business and loyalty with Bounce now Direct Energy. Have a great weekend! - Emma / Digital Care
Reviewed June 25, 2020
I get a lot of stuff and a lot of new companies popping up with better rates so I might be shopping. But I've been used to Direct Energy. I'm satisfied. I just pay the bills.
Good morning, Roberto. Thank you so much for choosing us! We would love the opportunity to help you find the plan best tailored for your energy needs and budget, please do not hesitate to connect with our Facebook or Twitter team, or you can also contact us anytime by phone or through our Live Chat department, we will do our best to set the best deal for you! Thank you for your trust and for taking the time to share this review with us. Your satisfaction means everything to us! Please take care and be safe! - Camila / Digital Care
Reviewed June 24, 2020
Direct Energy offered the best price. We went with them and the one time we had a power outage, we called it in and they fixed things within the hour.
Hello Daniel Comeau. We appreciate the positive feedback! We aim for excellent customer satisfaction and we are happy to hear we were able to satisfy your energy needs. Thank you for your trust and loyalty! All the best! - Camila / Digital Care
Reviewed June 24, 2020
Direct Energy is one of the best option we have. Most of us don’t stay at home because we go to school and work. So the only time we get home is at night and then at night, the electricity is for free with them.
Hi Binita, it's great to hear that you had a five-star experience with us. Direct Energy appreciates your business and positive feedback Thank you. Glad to know that your plan is working for you. Have a great weekend! - Emma / Digital Care
Reviewed June 23, 2020
I had an expensive bill with Direct Energy when I moved to my new apartment. I got free nights and I wasn't using anything after hours. I had been doing the same thing when my bill was 80, 70 and sometimes 90 and then all of a sudden, it jumped to 160. I didn't understand it and they couldn't explain it to me. I told them that I wasn't gonna pay the 160 for electricity bill and that I would switch companies. Their reps were really generic when I voiced my concern and they just said the basic stuff, apologized and gave no information. But that’s the only problem I’ve had with them. Direct Energy wasn't high. I also have their app and it's cool and easy to use.
Thank you for sharing your feedback, both positive and constructive, Damien. I apologize that we did not exceed the standard you have received during the previous call. We would love to review your account and find the best plan that can suit to fits your energy needs. We value your business.
Please feel free to contact us at 1-888-305-3828, Monday through Friday 8:00 a.m. - 5:00 p.m. CST and Saturday 8:00 a.m. - 5:00 p.m. CST, or engage with our Live Chat agent from www.directenergy.com It will be a pleasure to help you, and we look forward to hearing from you! – Emma / Digital Care
Reviewed June 23, 2020
We were TXU customers for a long time and we were not happy with them a year before we moved to a bigger house. We shopped around and chose to go with Direct Energy. TXU didn't have free weekends or free seven days in a month but Direct Energy did. Plus, their bills have been very consistent among providers during the hot months. It's very high due to the heat. Still, their price has been very comparable.
Good afternoon, Marcos. Thank you for the feedback! We are glad to know that you have been happy overall with your experience. If there is ever anything we can do to enhance your experience, please do not hesitate to contact us via phone or through a Live Chat agent, we'll be more than glad to assist you. Enjoy your weekend! - Camila / Digital Care
Reviewed June 22, 2020
I've been with Direct Energy for six or seven years now. I was going through a divorce and they were reasonable on their prices. I won't go to anybody else. I've been asked many times, but their quality is great. I don’t have any issues talking to anybody if I have to postpone my bill or pay half, which I haven’t had to do very much at all. My bill has always been rather reasonable. Customer service has always been good. I re-did my contract in mid end of May, and I locked in on 9 cents per watt. Overall, I am satisfied. I talk to other people about the company and try to get them to go with them because I haven’t had any issues. They are a good company to work with.
Hello Miranda. Thank you for your trust and loyalty since 2013! It is more than comforting to know that our customers choose us day by day and decide to stay with us! We care so much for you and we value your business with Direct Energy, we hope to have the opportunity to serve you for many years to come. Thank you for this awesome review! Have a fabulous weekend! - Camila / Digital Care
Reviewed June 22, 2020
I've had several energy providers in the past. With them, I started out with them having promotions and then they had charges here and there. I went with Direct Energy and so far, I haven't seen that with them. I'm not home during the day as I'm on a twelve-hour shift. My kids are more active during the night. Still, I like the idea of having electricity for free when I'm home. Whenever I have to call their customer service, things have been very good.
Hi Roseann. Your many positive comments are really appreciated and thank you for taking the time out to make them. We are pleased to have you in our big family and entrusting us with your energy needs. We are glad that you are taking advantage of having a free energy program. Have a great day! - Emma / Digital Care
Reviewed June 21, 2020
Direct Energy is a good service. I am just a little bit worried about their rate. My bill was very comfortable before. But for the last two months, the rate has increased and it’s really high. Also, the power went out for a couple of seconds and then it came back. This happened for the second time this month and I didn't know why. Other than that, everything is okay.
Good afternoon, Syed. Thank you so much for taking the time to share your experience with us. We are sorry for the inconvenience you have experienced when the power went out, sometimes it is due to power outages, if that would it happen again please reach us and we will do our best to provide you answers and solutions.
I highly recommend you check some save energy tips at https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips that way you can reduce energy usage while you are not at home and you can also you may obtain further details regarding your usage by registering your meter at www.smartmetertexas.com. Here your usage can be viewed every hour. You will be able to view when your usage is at its highest point and where it is at its lowest point throughout each day. Thank you for your trust and loyalty! Have an astounding weekend! - Camila / Digital Care
Reviewed June 21, 2020
A long time ago, a friend at work told me about Direct Energy. My dad and I were doing a new construction then, so I set it up with them. He was getting ready to get his permanent service and he usually goes with either Green Mountain or TXU. However, we ended up with Direct Energy when I told him to try it out and he went ahead and did that. I don't know if they do the refer program, but when I referred him, he mentioned it to the associate who was helping him out and I never got a response from that. Still, things are going well and so far, so good. The customer service is very friendly and professional. I came across some speed bumps, and they were quick to assist and they resolved the issue. Everything that I experienced with Direct Energy was smooth.
Hi Isac. We're pleased to know that your experience with us was a good one. Thank you for entrusting us with the care of your energy needs and we hope you won't hesitate to get in contact with us to check what happened with your referral bonus. Please engage with our Live Chat agent from www.directenergy.com It will be a pleasure to help you, and we look forward to hearing from you! – Emma / Digital Care
Reviewed June 20, 2020
I searched online via the Powertochoose.org and Direct Energy had a better plan for me. Now, I have them and I pay online or over the phone. All in all, things are good. They send me notifications and nobody has done that before.
Hi Lela, welcome to Direct Energy. We are pleased to know that your experience with us was a good one. Thank you for entrusting us with your energy needs and taking a moment to share this great comment with us. Your kind words are greatly appreciated. We are happy to know that you liked the great incentives that we have. Have a good day! - Emma / Digital Care
Reviewed June 20, 2020
I used to be with Bounce Energy which then merged with Direct Energy. So far, Direct has been doing well. Service-wise, I've never had an issue.
Hi Raj. We are more than happy to have you as a part of our big family! We are so glad we've been able to assist you with your energy needs. If you ever have any questions going forward, please let us know, we'll be here for you. Thank you for this great review! Have a fantastic day! - Camila / Digital Care
Reviewed June 19, 2020
Direct Energy's services are great. I love how I have weekends free. So, it works. The very few times I've had to call, everybody's been super-helpful. Every time I move, I see if there's Direct Energy in the area and I use that. They're great. If there has been an issue, it’s usually like a power outage and I've gotten updates of, “Okay, this will be the time that it comes on.” Usually, it's better than what they say. They are pretty communicative.
Good morning Jessica, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words. Have a good weekend! - Emma / Digital Care
Reviewed June 19, 2020
I looked them up in the internet and their plan was good. So far, their plan and service has been excellent.
Hello Rutvik. Thank you very much for this important comment, one of our main objectives is to provide our customers with the finest experience ever. We want every experience to be “five stars”! Best wishes for you and your family! - Camila / Digital Care
Reviewed June 18, 2020
My grandmother had Direct Energy for her rental properties. I switched and I like my prepaid service because I travel a lot. The house that I have it on is also a rental property and when I’m not at the rental property, it doesn’t matter if the light’s on. It’s not going to just deplete. I could put $50 on there and it would last a month and a half or more. When my air conditioner went out, I had to use window units, and it still was used at a good amount. I thought maybe when I hooked all these window units up, my money was going to deplete fast, but it’s a good plan. I like it.
I had a problem one time trying to pay it online, and I was putting in my account number, but I don’t know what was going on. It was a malfunction on my end or the app, but it wasn’t a big deal. I didn't need to call customer service because my light was taking too long to come back. It said two hours on a text message, but it came back on in 20 minutes. It was a fast turnaround rate. Also, I had TXU before and it might fluctuate up and up and down, but when I found the prepaid with Direct Energy, it helped me be able to balance it more.
Hi Jordan, we are pleased to have a customer like you. We are pleased to have you in our big family. We appreciate your important feedback and we are glad that you found the best plan that suits to fit your energy needs. Our goal is to continue offering top-notch services at good prices. Have a good day! - Emma / Digital Care
Reviewed June 18, 2020
I've been with Gexa for the last 14 years. We've been paying light bills for years and we never thought to check and see about rates and everything else because we just paid our bills on time through the online billing. A good friend of mine was with Direct Energy before and he told me about their free weekend plans. I thought that it would be great, so we signed up for the plan and it was extremely easy. My wife and I just called and said we would like to change and then we've been having a good experience ever since.
Good morning, Brandon. We're thrilled to have you in your family! Thank you for your trust and for giving us the shot. We are so glad that you are taking advantage of our free weekends plan, as it can definitely save our customers with heavy weekend usage quite a bit of money! We are so glad to hear that you are saving money every month, and we look forward to the opportunity to serve you for many years to come. Have a great day! - Camila / Digital Care
Reviewed June 17, 2020
After we moved in, we switched over to Direct Energy and we've been keeping it ever since. I really am pretty happy with the plan, and we just recently renewed it. I’ve been getting emails letting me know what kind of usage I’ve been doing, and also everything is electronic so I really don’t have to receive any bills. Since my husband is now retired and we’ll be traveling quite a bit, I don’t have to worry about getting any paper bills and the bills will be paid automatically. That’s one thing I really like. So far, I’m a very satisfied customer. My experience has been fast and efficient, and I like the rates.
Hi Elsie, it's great to hear that you had a five-star experience with our services. Direct Energy appreciates your business and positive feedback. Glad to know that we are making your life easy. We value your business and loyalty. Enjoy your weekend! - Emma / Digital Care
Reviewed June 17, 2020
We have lower bills with Direct Energy and I like the rates better so far than who I’ve had in the past. I like the free weekend option from the plan I chose as well. Also, my interaction with the reps are relatively good.
Hi Trameka, glad to hear that you got the best plan that can suit to fit your energy needs. Thank you for taking the time to share your feedback with us. We appreciate your business. Have a good day! - Emma / Digital Care
Reviewed June 16, 2020
I wasn't happy with the sales tactic. I remember feeling tricked, and it was not good. My rates have gone up a little bit because I'm trying to sell my house, so I didn't enter into a long-term contract because I'm going month-to-month with them. But, the service of Direct Energy is fine as long as you are under contract with them.
Good afternoon, Victoria. Thank you for this positive feedback. We're so glad having you as a part of our family since 2015, thank you for staying! Did you know that we have fixed-rate plans from 9 months? We would like the chance to work with you to help find the plan tailored to your current usage habits. Please connect with our Facebook or Twitter team, give us a call or connect with one of our Live Chat agents, we will do our best to set the best deal for you! We look forward to hearing from you soon, Enjoy the rest of your week! - Camila / Digital Care
Reviewed June 16, 2020
Their service is okay. My bill goes up and down throughout the season, but it's fine.
Hi Kendra, we are glad to have you as part of our big family. I highly recommend you to check our safe energy tips that can help you during the winter or summer time https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips that way you can reduce your energy usage. Enjoy your day. - Emma / Digital Care
Reviewed June 15, 2020
I’ve been with Direct Energy for the electric for over a year now and I like it. I also like the price. They’re good.
Hi Jeremy. Thank you for this awesome review! We are glad to know that you have been happy overall with your experience. We look forward to serving you for many years to come! Have a great day! - Camila / Digital Care
Reviewed June 14, 2020
We renewed our plan with Direct Energy and it was slightly more expensive than the last few plans that we've had. In the past, it has been difficult to get a hold of them or understand the people I'm speaking with. Currently, I use their app more often than anything. That's where I pay our bill from. Sometimes, it's down or some of their services aren't available. Improving that would be great. Still, things have been good so far.
Hi Cathryn, we really appreciate your loyalty to us. We are so sorry to learn you are disappointed with our current renewal options, however, the rates are based on the market conditions. We hope to offer you a better rate in a couple of months. Feel free to contact us if there is anything we can do to help you. - Emma / Digital Care
Reviewed June 14, 2020
I hate everything about Direct Energy. I don't like all the services we have with them. My cables are at the backyard and when I asked them to come to put those under the ground I called five times and they never showed up. I don’t recommend them to anybody.
Good Afternoon, Jose. We are sorry to see that you are not satisfied with our services. We would like the opportunity to look into this further for you. Please connect with our Facebook or Twitter team, give us a call, connect with one of our Live Chat agents, or send us an email so that we can resolve this situation. Thank you for the feedback. We look forward to hearing from you soon. - Camila / Digital Care
Reviewed June 13, 2020
My parents recommended Direct energy to me. Signing up and renewing with them has been easy. Their customer service is good. So far, the price of energy with them has been less.
Have a great day! - Emma / Digital Care
Reviewed June 12, 2020
I’ve been a Direct Energy customer for at least three years and that’s all I’ve ever used. I did some type of research, and they had a good rate back then. They’re good and the quality of service has been nice. When I call, I get somebody and the customer service has been nice as well. You can’t go wrong when you get those types of positive interactions.
My experience with Direct Energy, overall, has been a satisfactory one. If I ever had an issue, I was able to call and get good, up-to-date feedback. They have also been responsive in answering questions or any general concerns. Another thing is that they have a nice website that's super user-friendly. When you can get online and get the information you need without having to phone anyone, that’s a win, especially in this day and age. Their website gives a lot of updates, so you don’t need to call anybody and that’s the beauty of the internet and websites.
Hi Ejiro. Thank you for your loyalty since 2011! We are so pleased to know that we have earned your trust and loyalty! We always strive to provide an excellent customer experience. We always appreciate it when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! Please take care and be safe! - Camila / Digital Care
Reviewed June 12, 2020
I phoned Direct Energy and they had good price, so I signed with them. It was easy to do. I just went online and did a few steps.
Hi Puneet, Thank you very much for your amazing review. We are glad that you found the best plan for you. If we can make your life easier, then we have truly done our job. If there is any other way we can help you, don’t hesitate to reach out. Have a great day! - Emma / Digital Care
Reviewed June 11, 2020
I haven’t had any issues since I’ve been with Direct Energy. Even when I did my transfer of service, there was no issues. So everything’s been great.
Hello Monica. We appreciate you being a loyal customer with us! We hope that you are enjoying the service you are being provided. If there is ever anything we can do to enhance your experience, please do not hesitate to contact us via phone or through a Live Chat agent, we'll be more than glad to assist you. Please take care and be safe! - Camila / Digital Care
Reviewed June 10, 2020
I like Direct Energy. I have a friend who works there and she introduced me to the new plan. I had Reliant before and when I switched, they have that military plan. I'm a veteran, so everything worked out okay, fast. Customer service is good as well. When I tried to renew the contract, it was not part of their website, so I called them. They did something up there, and they checked and said I was on the system. It had been renewed. Maybe that's a special plan for the military, so it did not show up on the website. Overall, everything is good.
Good afternoon, Viet Pham. Thank you for serving our country! We're so proud to have you in our family. Thank you for taking the time to leave us this great review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. It is great to know that you found the best plan that suits your energy needs. Thank you for your trust and loyalty. Have an amazing day! - Camila / Digital Care
Reviewed June 10, 2020
I like Direct Energy's rates. They're better than those from previous energy providers that I've had. Plus, they have specials where I can get free electricity on weekends or at night. With Direct Energy's free night plan, we've been able to do a lot more home activities. We hold on everything during the day and once night time comes around, we're able to do our laundry.
Hi Angel. Our main goal is to make your life much easier. We strive to provide the best experience for all customers with their energy needs. Glad to hear that you got the best plan for you. I wish you a very happy day. - Emma / Digital Care
Reviewed June 9, 2020
One of my friends who had Direct Energy told me to switch to them. So far, having their Evergreen plan has been economical and convenient. Previously I had Champion Energy and I didn't like their rates. Having Direct has been a huge difference.
Did you know that if you refer a friend or family member, and they sign up with us, you and the new customer will receive a $50 Visa Gift card! I also include the link to our website so that the customer can read all the details. https://www.directenergy.com/refer-a-friend Have a great day! - Emma / Digital Care
Reviewed May 30, 2020
I’ve had good customer service from Direct Energy. It’s also easy to pay my bill online and manage everything online. One time I called them, it was a quick answer. I didn’t have to wait on hold that long and the representative was good too.
Hello Alyssa. We love to hear that our customers are receiving amazing customer service, all while saving money on their monthly bills! We sure appreciate you taking the time to share this review, and we look forward to being your trusted energy supplier for many years to come! Please take care and be safe! - Camila / Digital Care
Reviewed May 30, 2020
My sister has an account with them and she told me that it was a good company. It's my first time using Direct Energy and so far, it's good.
Hi Guadalupe, thank you for entrusting your service energy needs with us. Keeping you happy for years to come is the ultimate goal, however. We anxious to shows you how serious we are about this goal. Thanks for the kindness. ???? - Emma / Digital Care
Reviewed May 29, 2020
A person from Direct Energy came to my door selling their service as a natural gas supplier. I have National Grid as my provider but she convinced me to sign up with Direct Energy as the supplier to National Grid. She told that by switching to Direct Energy, my rate per therm would go down from $1.03 to $.639, and my bill would decrease significantly. When I got my bill and the amount owed had gone way up, while usage had not. The my wife and I reviewed the bill and found that the sales person told actually pointed to the "thermal factor" on the bill ($1.03), but our price per therm was actually only $.43 before we switched, so the Direct Energy price was actually 20 cents more per therm (a 50% increase). I believe the sales person intentionally misled us to make a sale. I would advise anyone not to do business with this company. When we called customer service they were not helpful and we had to escalate it to get them to do anything.
Good afternoon, Joshua. We are saddened to learn how your experience was. We would like to have the opportunity to investigate this further to avoid from happening again. The Door-to-Door sales agents are employed by vendors that we partner with. If the Vendor training is the opposite of our training, we certainly need to know so that we can investigate their actions and take proper action. If possible, please we ask that you send us a private message through this review platform or you can connect with our Facebook or Twitter team, also you can contact us by phone or through our Live Chat department, to provide the Agent Name, Employee ID or physical description of the representative that came to your door. We will work diligently to provide you a solution. We look forward to hearing from you soon. Have a nice weekend! - Camila / Digital Care
Reviewed May 29, 2020
I was just reviewing different energy companies that was in that location. I was calling them and talking to them about their rates. I talked to a young man from Direct Energy, and he was very helpful and explained it to me. I was pleased with what he told me. I got my first bill now and the only thing is, I haven’t been able to review my kilowatts to see how much kilowatts I used. I did access my online account. We’re back in Austin for a little while. So, we’re not there right now. I was never able to print the bill out and review. I went in to where it said usage wattage that says on the panel beside it to the left of it, but I was never able to get it to go in and show me what the actual wattage was. I was just wanting to review the bill and see what the breakdown was on different things. I’ll be getting another bill in another couple of weeks, and I’m hoping I’ll be able to review that one.
Direct Energy's website needs to be a little improved. I did an automatic payment thing where they just automatically take the payment out of my account. The gentleman that helped me from the initial start went ahead and set that up because I was having problems getting on their website. But other than that, I don’t have a problem with them.
Catherine, It is great to hear that our service team was able to help you out! We always love to hear when our customers leave satisfied. Thank you for entrusting us with your energy needs. We appreciate the time that you took to leave your comments about your experience with us. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service we provide to our customers. We would like to apologize for the experiences you detailed in your review, including interactions with our online account. Have a wonderful day!???? - Emma / Digital Care
Reviewed May 29, 2020
They all have been wonderful at Direct Energy. I've had a pretty easy experience with them.
Hi Lisa. Thank you for sharing this great review with us! We are more than happy to serve you and we hope to have the opportunity to continue as your electricity provider for many years to come! We care for you and we'll be here anytime you need us! Have a wonderful day. - Camila / Digital Care
Reviewed May 28, 2020
They had a promo about free energy for the weekends so I ordered the service, they came and they did it, which was perfect. We got the free weekends and then it changed to every night free energy. Direct Energy has a better platform online than my previous provider. My experience was flawless overall. There was zero struggle and it was super straightforward.
Hi Daniel. You made our day with this great review! We are more than grateful for the opportunity to serve you and we will do our best to satisfy your energy needs and satisfy you as one of our beloved customers. Please take care and be safe! - Camila / Digital Care
Reviewed May 28, 2020
When I went with Direct Energy, I thought I was gonna have a steady amount as far as my bill goes. I signed up online and went through an easy process. However, things are not working out that way. My bill is higher than I thought it was gonna be. When my contract is up, I'm gonna look elsewhere.
Hi Darla, we always appreciate customers who take the time to give us their feedback. We regret any inconvenience this may have caused you. It sounds as if this might not be the plan best suited to fit your energy needs! We would like the chance to work with you to help find the plan tailored to your current usage habits. Please feel free to contact us at 1-888-305-3828, Monday through Friday 8:00 a.m. - 5:00 p.m. CST and Saturday 8:00 a.m. - 5:00 p.m. CST, or engage with our Live Chat agent from www.directenergy.com It will be a pleasure to help you, and we look forward to hearing from you! – Emma
Reviewed May 27, 2020
Everything’s been fine with Direct Energy. It's easy to pay online and I like the plan options too.
Thank you for such a fantastic review, Donna. It's great to hear that you had a five-star experience with your online account. Direct Energy appreciates your business and positive feedback. Have a good day!???? - Emma / Digital Care
Reviewed May 26, 2020
I was sick and tired of the account that I was using before with TXU Energy. They were always so expensive and the rates were ridiculous. And every single time the contract had to be renewed, for some reason, when you log in to select one and you call to verify, that was no longer available then you need to switch and they raise your fee. That would get me off of any energy provider. If they didn’t update what was on the website, they were responsible. So, that was something that really ticked me off and made me move from that company even though I was with them for 19 years. Their customer service was horrible, too. But since I switched to Direct Energy, the customer service that I've been getting has been much more personalized. They’re listening to the customer and I want to thank them for providing a reliable energy company. I love their service so far and compared to TXU Energy, they offer a better product.
Good afternoon, Francisco. We greatly appreciate your trust and that you have chosen us! We value your business with Direct energy and we care for you! We love knowing that you have had great assistance from our Customer Care Team. We always strive to provide an excellent customer experience. We always appreciate it when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! Have a great day! - Camila / Digital Care
Reviewed May 26, 2020
They were cheaper at the time and their customer service was good. They helped me out. They were straightforward. I asked them for everything and they didn't lie. They put all the taxes in there and that was what I wanted to know. So far, so good. It's only been a couple of months since I had it. My bill is one-third percent less of my other bill, so it's saving me money.
Hi Richard, welcome to Direct Energy. Great to hear we are saving your money. We want every experience to be “five stars”! We wish you a great start of the week! Thank you for your trust in our company.???? - Emma / Digital Care
Reviewed May 25, 2020
A dude banged on my door and was trying to sell it. It had a lower rate than what I currently had so we took it. The guy was great. My bill is about $30 or $40 cheaper this month.
Hi Jonathan. Thank you so much for choosing us, we're thrilled to have you as a part of our family! We are very grateful for this review and the positive feedback. We will do our best to earn your trust and improve day by day for you. Have a beautiful day! - Camila / Digital Care
Reviewed May 24, 2020
I just moved and when I was set up for the Direct Energy service, they put me in a program that cost me $300 to $400 a month. I had to call in and tell that that I was going to cancel, and then they put me on a program that dropped it down to half of it. The first person I dealt with didn't know what they were doing and the second person did. So, I'm pretty much happy now.
Hello, Anish. We are truly sorry for the inconvenience you experienced and we greatly appreciate that you provided us with a new opportunity. Having you in our family is one of our best rewards and we will work hard to satisfy your energy needs! We care for you, so please feel free to contact us anytime, we'll be here for you! - Camila / Digital Care
Reviewed May 24, 2020
It was very easy to sign up with them. We did it in 30 minutes. The majority of it was online. They had to call us back to confirm a couple details. The current plan we have is the one that we thought would fit our lives best. We have the weekend free plan. So it works pretty well. My husband and I work during the day so we very rarely use the electricity during the week. We get home and we’re active for about four hours and then we go to bed. We mostly do a lot of our cooking, our meal prepping, and our laundry on weekends. So I love the plan.
Hi Itzel, your story is incredible; thank you for sharing that with us! It's wonderful that the Free Weekends plan has made such a difference for you. We are glad to help you with your energy needs. Thanks for your trust. Have a good day! ???? - Emma / Digital Care
Reviewed May 23, 2020
I like the price of Direct Energy. Signing up was all done online and it was pretty easy. They’ve been pretty good so far.
Hi Holly, we aim for excellent customer satisfaction and we are happy to hear we were able to satisfy your energy needs. All the best! Thank you for your 5-star review. Have a good day! ???? - Emma / Digital Care
Reviewed May 23, 2020
Initially, I had Spark Energy and I transferred to Direct Energy. Direct Energy's customer service was excellent and I'm satisfied with the price they gave.
Thank you very much for your 5-Star review, Lei. We appreciate you being an ambassador for our company. Thank you for the details you provided in your amazing review and we are humbled by your positive experience. Have a great day! - Emma / Digital Care
Reviewed May 22, 2020
My sister has Direct Energy and she told me to get it. She said her energy bills were pretty cheap. She also told me that it was easy to set up and then she gave me the website. I went with it and the set up was fast. I set it up for the date and when I got here, it was on, so it was good.
Hello Janice. We are grateful for you giving us a shot! We will do our best to cover your energy needs and provide you the best experience ever! We are here for you anytime you need us! If you recommend our service to a friend or family member, and they enroll as a new customer, please make sure to take advantage of our Refer a Friend promotion. Both you and the new customer can earn a $50 credit! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Please take care and be safe! - Camila / Digital Care
Reviewed May 22, 2020
Some reps were coming around to the area and they stopped to talk to me years ago. They opted what I had before. It was set up to where I get free weekends, and that is what they set it up this time too. Overall, I don't have a problem with them.
Thanks for your trust, Larry, we're thankful for wonderful customers like you. It's our goal to provide exceptional and honest service always. We appreciate you are taking the time to share such a detailed review with us. Enjoy the rest of your week!???? - Emma / Digital Care
Reviewed May 21, 2020
The rate is a little better with them. We also got the free nights. Everyone was good and the service is really good.
Good afternoon, Kyle. Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you're satisfied with our services! Have a nice day! - Camila / Digital Care
Reviewed May 20, 2020
Everything is going well with Direct Energy. I was referred to them by my cousin who’s a customer as well. We recently changed our plan to the 12-hour power. I thought initially that we would have most of our charge on the weekend, but it ended up being the same. It’s a little bit more than what we used to pay, so it’s probably because of the increase in rate from that change of plan. I haven't really utilized the apps or the website more, but I would like to see some information on how we could lower the monthly amount like based from our usage.
Thanks for your trust, Fandi. We appreciate the pivotal importance of recommendations, and we are fortunate to have a customer like you. I recommend you check our great save energy tips that we have here https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips that way you can reduce your usage while you are not at home. We definitely would love to help you find the best plan that suits to fit your energy needs and also access your online account so you can take advantage of this. Please feel free to contact us at 1-866-348-4193, Monday through Friday 8:00 a.m. - 5:00 p.m. CST and Saturday 8:00 a.m. - 5:00 p.m. CST, or engage with our Live Chat agent from www.directenergy.com. It will be a pleasure to help you, and we look forward to hearing from you! – Emma / Digital Care
Reviewed May 20, 2020
Last November, I was trying to put electricity for my business. I had been with a company called Just Energy for almost 15 years, but they denied me this year. They wanted me to do a big deposit. I contacted different vendors and called Direct Energy. Direct Energy didn't hesitate and didn’t ask me for a deposit. They were the easiest company that I ever worked with. It took nothing but 24 hours and they got my electricity up and running. The contract with Just Energy on my house expired back in March. I just signed a contract for my house for five years and I have a contract for three years for the business.
Sometimes, when you call other companies, you can be on the line waiting for somebody to answer for about 40 minutes. And the next thing you know, somebody overseas answers the phone and sometimes you understand half of what they’re saying. However, Direct Energy's customer service is so nice that they even provide you with their personal numbers so that you can email or text them if anything was wrong with the service. That is something that I appreciate.
Hello Antonio. Thank you so much for choosing us as your electricity provider! We are more than happy to have you as a part of our big family! Thank you for the trust you give us, we will work hard not to disappoint you and thus have the opportunity to be your supplier for many more years. Enjoy the rest of your week! - Camila / Digital Care
Reviewed May 19, 2020
Direct Energy is good and I like it. I had been using it for three years and initially, I had some package which didn't suit me. Plus, the charges are more. I told Direct Energy about it and they reviewed it and said it was not the package that I should have. They told me to have a different package and so I reduced my electricity bill from $50 to $35. They were quite nice, particularly the receptionist who walked through with me. She did all these good things.
Then this year, they said they wanted to renew my Direct Energy again. But I told them that I'm leaving on the 31st of May and moving to my daughter's place. I wanted to disconnect my service. But I'm very happy with Direct Energy and that's why I told my daughter about it and the benefits that we have with them. She called them and she got the connection of Direct Energy now.
We appreciate you are taking the time to share a detailed review of our company, Jaya. Your story is incredible; thank you for sharing that with us! It's wonderful that your daughter got service with Direct Energy we appreciate your refer us that way we can keep helping you with your energy needs and we hope to serve you for many years. Enjoy the rest of your week! ???? - Emma / Digital Care
Reviewed May 19, 2020
I started using Direct Energy when I bought my home about eight years ago. I heard from people that used them that they were a really good, low-budget company to go with.
Hi Allison. Thank you very much for taking the time to share this awesome comment with us! We are so pleased to know that we have earned your trust and loyalty since 2007, it is rewarding and satisfactory to have such great customers like you! If there's ever something that we can do for you, please feel free to reach us anytime and we'll do our best to assist you. Please take care and be safe! - Camila / Digital Care
Reviewed May 18, 2020
They gave me a good price, so I’ve been with them since. They called the other day and I got on a new plan that’s supposed to be a little bit cheaper. The rep told me that I could save some more money so I went with it. So far, it's been doing good. I’m plenty satisfied.
Hello John. We are thrilled to know that you're satisfied with your service. We are humbly grateful to have your loyalty since 2013, we care for you and we hope to have the opportunity to serve you for many years to come! Thank you for this endearing review! Enjoy the rest of your week! - Camila / Digital Care
Reviewed May 18, 2020
My sister told me about Direct Energy and we've been with them for about six years. Sometimes, when I call somebody or somebody from Direct Energy calls me, I can't understand them. It seems like they're in a foreign country. They try to speak English and I can't understand them. It's kinda hard for me to communicate until I tell them to give me somebody who speaks English.
Before, we were paying around $500 a month. One time, we went on vacation and was gone for two weeks, but our bill was over $400. It didn't matter if we used electricity or not, they'd always charge the same thing. It was a big company and we had no choice but to go with that company at that time. As soon as we found another company, we switched to Direct Energy. We have been doing better. We can tell the difference when we don't use our electricity and when we use it. Before, we couldn't tell no matter what we used.
With Direct, we can tell when we're gonna have a small bill or a big bill because we know how much electricity we're using. In the summer, it would be a little higher at around $200 because we use the central air a little more and we can understand that. If we use it a lot, it might get up to $300, but very seldom. When we don't use electricity that much, the bill is only a little over $140. So far, we've been happy with them and would be staying with them for a while. We renew our contract with them once a year and we do it.
We appreciate your loyalty and business with Direct Energy since 2011, John. we appreciate you taking the time to share this feedback with us. We are always concerned when our customer relays an experience that is anything less than outstanding. Thank you for entrusting your energy needs with us. Please do not hesitate to contact us, we are here for you anytime you need it. Have a good day! - Emma / Digital Care
Reviewed May 17, 2020
Direct Energy's service is good so far. I’m with free weekends. But that doesn’t help me in getting my electricity bill down. The bills are still out. Before, I used to pay for a month, 60 to 70. But since last year, it has gone up like 120. I discussed it with them and they were saying the charges for Texas have gone up. Also, a representative called me two weeks back about discussing a plan. But then that didn’t go through well.
Thank you for posting a detailed review about your recent experience, Lajaya. We are so sorry to learn you are disappointed with your current plan. It sounds as if this might not be the plan best suited to fit your energy needs! We would like the chance to work with you to help find the plan tailored to your current usage habits. Please feel free to contact us at 1-866-348-4193, Monday through Friday 8:00 a.m. - 5:00 p.m. CST and Saturday 8:00 a.m. - 5:00 p.m. CST, or engage with our Live Chat agent from www.directenergy.com. It will be a pleasure to help you, and we look forward to hearing from you! – Emma
Reviewed May 17, 2020
The customer service team was good. The service was excellent. I save a little bit more with them.
Good Afternoon, Deborah. We appreciate your trust and loyalty! We hope that you are enjoying the service you are being provided. If there is ever anything we can do to enhance your experience, please do not hesitate to contact us via phone or through a Live Chat agent, we'll be more than glad to assist you. Have a wonderful day! – Camila / Digital Care
Reviewed May 16, 2020
This was one of the most frustrating experiences I have ever had in regards to dealing with a utilities provider. It began when I tried to sign a 4 month contract for electricity from their website. The website could not process the order and I was given a phone call from a representative shortly afterwards. I had a very hard time understanding the rep. Just before the last confirmation to complete the order was given, I asked if the contract I was signing was the 4 month contract. It turns out the rep. was trying to get me to sign a 15 month contract, even though I never stated that I needed electricity for 15 months. The rep. ASSUMED I would be okay with signing a 15 month contract when I initially signed for a 4 month contract.
After trying to explain that I only needed 4 months of electricity because, that's how long I was going to be leasing my new apartment, the rep. continued to attempt to convince me the 15 month plan would be better. I ended the phone call, letting her know that I would try the website again. Later I signed up for month to month electricity from their website, but was never given an email confirmation. I called that Monday asking why I was not given an email confirmation and was told that it was because I had signed up for the plan on the weekend and that it would take a couple of days for the email with my account information to be sent out. I was also given confirmation that the order for the electricity was approved and that the electricity would be installed on the required date.
I needed the electricity installed a very particular date because the apartment complex I was moving into required the electricity to be installed before I could move in. The day before I planned on moving into my new apartment, I gave Direct Energy another call to make sure that the electricity was going to be installed so that I could move into my apartment. I was given complete confirmation from a customer service representative that the electricity was approved to be installed on the requested date and I was also given my account number. I later tried to sign in to my account with my account number, only to find the account number was for a completely different person.
I called back and was told by the same rep. that gave me the account number that I was not going to have an account with the company because I was on the month to month plan. This was fine as long as the electricity was going to be installed on the requested date. The day of move in, I called Direct Energy asking for the email confirmation with the confirmed date and address for the installation and was told that my order HAD NEVER BEEN PROCESSED.
After having 2 confirmations that the electricity was going to be installed, I was being told that it was never installed. They suggested that I try to order electricity from their website again so that they could install the electricity that same day, but when I went went through the order process on their website, it could not process the order as before. It was then that I decided to go with Champion Energy and was able to have electricity scheduled to be installed that very day within minutes. In conclusion, it was a very stressful and frustrating experience dealing with Direct Energy and I hope I never go through it again.
Good afternoon, David. We are terribly sorry for the situation you had to go through. We would love to have the opportunity to take a deeper look into this and to further escalate the issue if needed. Please, we ask that you send us a private message through this review platform or if you prefer you can connect with our Facebook or Twitter team and you can also reach us by phone or through our Live Chat department, we will do our best to give the follow-up and to find the reason why this happened. We look forward to hearing from you soon. - Camila / Digital Care
Reviewed May 16, 2020
They bought out Bounce, who I was originally with, so I just rolled with the buyout. Everything was kinda auto-rolled over and it was cool. When I dealt with the rep, it was straight to the point and it was fine. The only weird thing that I found, and it could be across the energy world altogether, is that when I re-up my contract, it's cheaper to go shorter contract than longer contract sometimes. It seems like they don't wanna log their customer in for longer.
Good morning, Joshua. Welcome to Direct Energy, we're honored to have you as a part of our big family. Thank you for taking the time to share your experience with us. Speaking of rates and the term of the contracts, please be advised that our rates depend on the market conditions. If you have any concerns about your fixed-rate plan please do not hesitate to contact us anytime, we will work diligently to set the best deal for you. Thank you so much for trust in us! - Camila / Digital Care
Direct Energy Company Information
- Company Name:
- Direct Energy
- Year Founded:
- 1986
- State/Province:
- TX
- Country:
- United States
- Website:
- www.directenergy.com