Direct Energy Reviews

Previously, I used the energy provider offered in my state and it has a slightly higher rate. I'm using Direct Energy now and having them has been good financially because my rate has been lowered. Also, I appreciated the $50 gift card I received upfront.

My electricity used to be direct from the National Grid but I've used Direct Energy for a while now. They tell me when it's time to renew and I only hope that they'd make sure to give me enough notice because the rates skyrocket when my account expires if I don't renew. Then I call them up and they give me the next best rate, and they're clear and precise with what's available. The call takes up five minutes of my time and it's simple and straightforward.

I was with Constellation before. I don't know how the winter is going to be, whether it's going to be hard winter and all of a sudden, the gas rate goes up high. So, I looked up some places that have fixed rates. I called Direct Energy and compared the prices. They're very knowledgeable, on the ball and they told me what the rates are, what I was paying and how much the savings are. I wasn't on the phone too long with them, they took care of me and helped me decide to go with them. I'm tied in for a year and a half so, I won't have to worry about it before I have to start looking at rates again. I've had a pretty good experience and I always tell people about their rates.

When I switched over after a year Direct Energy needed me to re-sign up. And not knowing that they put me in a category where they selected the rate which was an outrageous rate and I got behind. They said they sent me letters. I figured I probably thought it was garbage mail and threw it away. But they never called me. They just went ahead and made the change.

With Direct Energy I have less funds to pay and using their service is very good. The reps are always very pleasant and courteous. On the whole, I've been treated quite well and I'm very satisfied.

Direct Energy did a lot better compared to the previous provider I had in the past. I liked it as far as the bill goes and I'd recommend them a lot better. Also, they definitely made it easier for me payment-wise and customer service. It's been a pleasant experience.

I used to get electricity in the apartment from TXU but their people were not truthful. I called and told them that I was worried about when to send them the deposit money. They told me not to worry about it, that I’d get my first bill and I could pay it by then. A week before my bill came, my power went off. I called TXU and told them that I called and talked to somebody. They asked who but I didn’t get a name. They didn’t care and said I had to pay for a turn-on and a turn-off fee then pay more deposit to get my power back on. So I fired them and started looking for other energy resources. I found Direct Energy and I’ve been with them for years now.

It’s been a while since I had Direct Energy. Our electric company was originally Ameren and then Direct Energy offered me a $50 or $100 Visa card so I went with them. It's still built through Ameren though, their services were identical and the price was the same. I just had to make a follow-up phone call to get the card and I wasn’t pleased that I had to. But eventually, it did come in. So far, the experience has been adequate.

Direct Energy is the first provider I had and I’ve been with them for several years. I signed up for it online. I once had to call for the re-upping of my plan. I also had a couple of questions before I signed up and their reps were really good and informative. There were two times where I accidentally let the plan lapse before I sign up for a new one. And both times, they increased it to something ridiculous and it went up five fold. But once I called them, they locked me into a plan.

I keep having people calling in and I don’t know what it is. A certain amount of time goes by and everybody wants me to change to their company. I had one that just did that and I told him I was not changing suppliers. He assured me that I was not, but in the end, what he wants to do is lower the amount I have to pay per kilowatt hour. But I was going to have to pay $100 to have my gas and electric changed, then get five different meters and it’s going to cost me $500. I said I’m not changing and told him to change it right back. I didn’t get any difference in my bill. I never got changed. If I think a provider is costing me too much, I will call and take care of it. Overall, I don’t seem to have a problem with Direct Energy. My bill comes and it gets paid. I have to pay a lot but it's the way it is. No matter who I'm with, I'm sure I'm going to have to pay more than I want to pay.

I was with TXU before but Direct Energy’s price was much better. I also like the fact that in my contract, they average out the price per kilowatt hour depending on how much electricity we use. I now have the lowest electric bill I’ve ever had and this is in the middle of summer. I'm very happy with them.

I've been with Direct Energy for a long time. So far, everything is okay and we're very satisfied. I'd recommend them to a friend.

Compared to my previous provider, I’ve gotten a better rate with Direct Energy and their service has been good as well. With those two things, I’m okay with Direct Energy.

Direct Energy had the best rate at the time I got them. I started with a different company and then I moved to Direct when I moved the first time. And then I kept them when I moved the last time because they made it easy. My interactions with the Direct Energy team went well and I never had any issues with power. Overall, my experience has been good.

My rate is lower with Direct Energy, and I like having a locked-in rate instead of a variable rate. I don’t like surprises and if something went up over the course of the year, my rate would be locked-in. That was one of the reasons why I chose them. Also, having Direct Energy has been economical. I’m on autopay and I had to contact them, get set up and make sure that it was compliant with everything, and all my interactions with their team have been positive.

Direct Energy provides gas to me. Their cost is a little bit less and I've had it factored. I talked to them about it about six months ago and they were going to confirm what my rate was going to be coming up. However, I never heard back from anybody.

My experience with Direct Energy was good. One time the lights went out which took a couple of hours. I called them to see what the problem was and they said it was a transformer.

Direct Energy came around the house and at that time, their rates were lower. They also have a fixed rate and right now, I prefer them. We used Consumers Energy before and they have a flexible rate wherein you don’t know whether you’re going to get hit with a high energy bill or not. With a fixed rate, I know that my bill is going to be the same no matter what. Before my contract is up, I always get a letter at least three months before the contract is due. The letter includes the new fixed rate and a date for me to respond by. It also says that if I don’t respond by that date, the service goes to a flexible rate. When I get that letter, I call to renew the policy and I’ve never had a problem with it. The people have always been friendly too.

I looked up energy sources on the internet and Direct Energy had the lowest rates at the time. I started with them and I've had absolutely no problems with them except for one thing. When I moved from my Galveston home to League City, I had requested a cut-off date for the time I was moving. But my electricity was cut off two weeks early and that was a real issue for me. That was very disheartening and when I called to complain, instead of saying they would get my power back on, I was hung up on. It took me three days to get my power back and I lost all the food in my refrigerator. However, I think enough of them and their rates and I have had no issues since then so I stayed with them.

I have Direct Energy for the gas inside of my house. I have renewed my account with them and it was easy to do. Also, they're reasonably competitive.

I’ve already had Direct Energy for years and my interaction with them has been fine but I feel like the rates have kept going up so I’m shopping around now.

Direct Energy was cheaper than the other providers. I'd recommend them.

There was a good promotion going on and we had several issues with some of the bills with the other company. Direct Energy offered a competitive price so we went with them. We've been registered with them for a while and our experience with them has been better than with our previous provider.

I needed electricity so I went with a company that's in the area. At that time, Direct Energy was one of the few here. I interacted with their people each time I renew my deal with them and I appreciate all of them. I'm saving at least $50 a month and there are only three people in my house so I really like that. I've had Direct Energy for as long as I've lived in Cady and I have always been pleased with them. I've also recommended them to others.

Everything’s good with Direct Energy. When I moved here I was looking for an energy company and most of their reps have been good. There were a few times where the reps have been a little hard to understand, in terms of speaking in English. But other than that it’s been awesome.

I heard that Direct Energy was a good company and cheaper. I didn't know how true that was but I decided to switch to them. So far, their service is okay but their cost is a little bit more and I don't know if it's because of the place that I live in now.

My previous provider never contacted me or sent paperwork confirming the length of time and I was just not happy with them. I went online and looked to see what the different amounts were, and that’s how I contacted Direct Energy. I went with them for electricity for the price and they have done very good. They contacted me and let me know the price and term. Once the initial contract was initiated, most of our interactions have been through the mail. I've gotten intermediate letters wanting to know if there’s any problem. They have done very good and I'm very happy with Direct Energy. I hope to continue with them. As long as I’m getting a fair price, I’m fine with Direct Energy.

I was wanting the cheaper electricity and natural gas provider. I learned of Direct Energy over the internet and thought they were a pretty good company and so far, I've had a good experience with them.

There was someone walking around in the neighborhood from Direct Energy, offering change and different rates. I'm glad my bills have gone down with them. I'm doing a little bit of a price cut, so I'm satisfied so far. We’re waiting to see what will happen in this past heat wave that we had. I have recommended Direct Energy to other people.

I liked Direct Energy's pricing. The bill didn't change that much after I signed up with them but my experience with them has been fine.

I had other suppliers but when I switched to another one, they said that I still had to pay because I was supposed to pay for a certain amount of time. They didn’t point that out and I didn’t like that. I went by the lowest rate so I switched to Direct Energy. They’re good, and the people I have spoken to are nice. I also get in the mail something about saving energy in the house. I’m very satisfied with my experience.

Direct Energy came to our home and asked if we wanted to hop on this new system. We’re in our 80’s and we try to save whatever penny we can save and I think their prices were going to be very good. So far, we haven't had a problem to contact Direct Energy. Everything is going well for us.

They were very fast to fix the problem and i hope nobody has to deal with the same thing! Thank you!

The service cost of Direct Energy was less than that of the previous providers. Also, my interaction with their team has been positive. The gentleman was polite and he solved my problem.

I was signed up with another provider and Direct Energy called me. I signed up for them but I thought they were a continuation of my previous provider. The bill comes once a month and they told me that I was on the pay as you go. They did what they said they would and followed through.

I wanted to save money on my bill and Direct Energy is cheaper than my previous provider and definitely better. The person that I spoke with when I signed up was great. I’m now saving a little money and it makes me happy.

Every other year, I switch to the provider that's cheapest. Direct Energy claimed they can provide a cheaper service, and at the time I checked it out, that was correct. I went with them for the cost, and use them only for electricity. So far, my experience with them has been good. I'm getting a low bill, and that's the main thing.

Direct Energy called me and they made good pitches saying they would be cheaper. I’ve been with them for six to eight months and their team has been polite. The experience has been okay but I have been running behind a little on my bill because I've been having trouble with work and they've been bugging me every day. But I talked to them the other day, told them when I was going to pay and they stopped calling. Also, I don't recall signing up with them so I'm still ready to do some evaluation on the rate structure and they can fill me in a little bit from their perspective whether it's really beneficial for me to be with them rather than PSEG.

I've used other providers before and Direct Energy is better. Everything's good. My interactions with their team have been fine and bills might be a little bit lower too. I've had no problems with them and I'm satisfied with everything.

Direct Energy helps people with a fixed income. I'm on a fixed income, on disability, and I only get $735. I talked to energy companies and one of the ladies compared theirs with Direct Energy and told me, "I'd stay with Direct Energy for the price you're getting." Direct Energy was cheaper. I was worried about last month's bill and they ended up being $109 instead of $200. I've talked to one person at a time and they've been polite, nice, and explained things good to me. Direct Energy has been giving me a little extra that I needed. I'd like to stay with them as long as the program's cheaper. I'd recommend them.

I’ve used a couple of different companies over the years but I've had Direct Energy for a few years now. Typically, it's on a 12-month or two-year term. It was expiring and I usually shop for the best supply prices first. I called up and had someone there at Direct Energy give me the rates. Direct Energy was, if not the lowest, one of the two lowest that I had seen in my area and so I just renewed a couple of months ago.

Somebody called me on the phone and talked to me about Direct Energy. I was trying to have the changes and decided to use them. Now I have a lower bill and it’s working good for me so it’s all right. I would recommend it.

My experience with Direct Energy has been very good so far. I've had some phone calls from them because they were trying to come out and do some checking, I guess, for regular maintenance.

This is the second year I've had Direct Energy. When I transferred to them, they gave me the quotes and they did the transfers and everything went good. At that time when I went with them, they were under AG order in New York state to give me the same deal as the other companies and they substantially reduced the cost. My bill has gone lower for the last year and a half. Their reps were very good and honest. As long as they're in business, I'll keep doing it.

I was in the government energy program with the City of D.C. and they were not expensive but I wanted to try another company. Direct Energy came by my door and I was curious and wanted to see how we would like the situation with them. I went on a trial basis with them and everything went okay. I got set up almost a year ago and their team members were very understanding and polite. They explained everything that was on the paper while I was writing and signing, and they were very understandable on what they were doing. Everything got signed and they did an excellent job. Being with Direct Energy has cut back the due on my regular TECO bill and I liked the lower cost. So, all have been good.

I got Direct Energy primarily because of the cost. I had a decent rate with it and my bills are lower. It’s not a significant amount of money and I don’t think my life has changed. But every little bit of electricity saved helps because that all adds up and makes life easier. They sent me something that was going to save me X amount of dollars for the year, so I went with them and re-upped. I have recommended them already.

We have tried on various suppliers when the year was up then Direct Energy’s price was lower per kilowatt so we switched. We’re on a fixed rate then we had just called and re-upped that. We have got North American that contacts us on intervals to try to regain our business. But we decided to stay with Direct Energy based on the deal that they were projecting. Their team seemed to be honest and straightforward, which is something we value. We had little communication with them unless we have a problem. The outages have been minimal and when we have that, things have been up and running within a reasonable time.

I have been with Direct Energy (Blue Bill) since 2014. I am on automatic payments which have not been missed in the 3.5 years. I was to be on the blended gas/electric plan; however, I come home from work today and get a disconnection notice from Direct Energy Regulated Services - the ones who can take your power away - after all it's their infrastructure. Phoned Direct Energy and was told that the last year and a half - THEY HAVE NOT BEEN PAYING DIRECT REGULATED FOR MY POWER!!! I have been paying faithfully off my visa on a paperless - payment comes off. Why look right - well let me tell you all - LOOK!! Now I am being forced to clear arrears in order to continue services. Their mistake - my burden.

I had another electricity provider and Direct Energy came to the neighborhood. I changed to them because I liked the way it was set up. I’m satisfied with Direct Energy so far. My previous provider’s rates have fluctuated and they didn’t stick to their prices like they say they would. But Direct Energy’s been pretty cool with theirs so far.

Direct Energy came to my door. They're a lot cheaper than the other providers, and I have saved some money since using them. My Direct Energy experience has been excellent.

I wanted to find an alternative because I was not happy with BGE and Direct Energy was the only other opportunity in the area. Though my bills still come from BGE I’m now dealing with a different company. I’ve also used Teco down in the Tampa Bay area but I like Direct Energy and I’ve already suggested them to some other people.

I signed a contract for less money per KWH than AEP. When the contract expired they charged me twice the AEP rate. It cost me hundreds of dollars and I was a big net loser in the end. It was my fault for not renewing, although I didn't see the renewal information. I'm very busy. They count on people like me to not renew and then hike the price up to make fat profits.

When the sales reps came to my door they asked to see my bill. When explaining how their service works they pointed to the Distribution Service and the Transmissions Service charges on the current bill and said that, under Direct Energy these two charges would go away. That they basically constitute retail vs. wholesale pricing. Those two charges did not go away. So now I'm stuck for the remainder of a year paying an unethical company for their services. This saddens me. What further saddens me is that I researched the company before signing. But I didn't see a straight up lie coming my way so I researched the wrong aspect of their sales pitch. Lesson learned... Hopefully you can learn from my mistake instead of having to learn it for yourself.

Direct Energy came to the door and they were friendly. We used Titan in the past and they said they were in Texas but weren’t well-known. So, I went back to Direct Energy because everybody had them. I was looking at my light bill last month and I didn’t see anything where they said they were cheaper, but I'm not dissatisfied with them overall.

We got Direct Energy and it's lower in price so it saves me a bit of money. I’m not having any problems with it and it’s been satisfying.

I used to be with Nicor and someone from Direct Energy came to my door. I’m now with them and their team seemed to be okay.

Direct Energy was the first one that offered me gas and also, they told us that they are going to be a lot cheaper and that the price of gas is going to go up immediately. And I figured that if the gas is going to go up, it might be worthwhile and so I did it. But it turns out the gas never went up to above what they charged. It was always cheaper and so it was a total waste. Direct Energy is the only provider that ever had natural gas. It was always UGI until Direct Energy. But they tell you untruths. I kept records and on our bill, I know what I paid Direct Energy and Met-Ed and UGI say what they’re charging. I was able to compare and move to the map and UGI was always cheaper than Direct Energy so I lost money.

Direct Energy's door to door salesperson told me that I would be saving money because I don't have a locked in rate for the meter so I wouldn't be paying any more or any less. And so, I decided to go with them for both my electricity and gas. However, the salesperson was incorrect and using Direct Energy was costing me more when they told me my rate would be locked and I would probably pay less. I called Direct Energy to figure out what happened. The person whom I spoke to at the time corrected the issue.

Direct Energy takes care of me. The bill comes and I pay it. Everything has been good. But they relocated by meter under my property and turned my yard up. I wasn't happy about the clean-up as they found some big rocks and they just left them lying out there. I ended dressing it up. When I went down the street, a bunch of my neighbors got some straw down and grass. They didn't do that for my yard.

We had just moved into the neighborhood and I talked to Direct Energy when they came and told me about the offer. The team was very friendly and the agent who explained the terms was very truthful and detailed. I like that I didn’t see any changes in my billing and my billing had been smooth. It’s a very, very great transition.

Everybody’s been vying for everybody else’s business and the cost of Direct Energy at that time made me go with them. However, I also tried to go with another company and found that I was locked in but it's okay and I would stay put. I’m not concerned about them and it’s something that occurred. It’s part of my PPL bill which is extremely high because I have a pool and air conditioning. And in summer, I'm off the charts but then it gets better and I can control it during the year. It’s cost-wise and been as good as any other option plus better than most.

We’ve re-upped with Direct Energy for the second time now. They’re cheaper than others and their rate was the reason why we decided to use them in the first place.

My husband signed up for Direct Energy and their customer service is excellent. Also, our bill is lower and it's been great overall. I'd recommend them.

Direct Energy has an absolutely 100% customer service. I realized I was paying a substantial amount for electricity and I was shopping around. I started talking to Direct Energy and they were immediately helpful. They were able to get me lower prices. They even explained to me how to deal with my local provider up here, the person that ships us the electricity. Out of all the other insurance companies that I’ve had over the last 30 years, Direct Energy was the first one that ever called up to ask, “Hey, are you happy?” It's been a good experience and I've recommended them to other people.

Some people from Direct Energy came out to canvass my neighborhood. They asked me to look into my bill and showed me that their rates were better in comparison to what I was paying at that time with my previous energy provider, so that was what helped with my decision to switch to them. The signup went quite well. I'm on a fixed rate every month. Since then, I've only contacted them through the mail as far as renewing my account. It's been two years now that I've been using their services and it has been great overall with them.

Direct Energy came to the door and at that time, it was a little bit less money than what we were getting. It was 0.99 for a year. Then this time here, they can only give me 99 for eight months and I understood that it was the fixed rate. But it's been very good and we've had good luck with them. Also, I have recommended them to friends.

I had Eversource and Direct Energy was supposed to be 33% cheaper so I used them. Now, my bills are lowered and I pay my regular bill a month but I noticed that there’s some knocked off of it for the supply. Still, I told some friends of mine about Direct Energy.

Direct Energy was cheaper than the regular company and the gas bill in the winter and in the summer for the cooling system is less expensive. The contract's going to end in December and I don’t know if I’m going to go back to them because I’m going to sell the house. But their service was a lot better than my last provider and everything is okay.

I got a flyer from Direct Energy and the price seemed competitive so I signed up with them. But then checking the pricing around here, they are actually the highest by a lot. Their services are fine but for what they're selling, their price is too high. When I look at the bill, I see that they're on the sixes and the other people are on the fourth.

Saving money is why I went with Direct Energy. I've always gotten electricity from PSNH in the past, but now I have a lower bill. Also, if the wind blows down the power, Direct Energy would put it back up.

The utilities like Pepco have such a monopoly and there should be competition. If I can get energy cheaper, I wanted to try it. The salespeople who came to the house from Direct Energy were really great and they went over everything very thoroughly. I've noticed the quality of the service and the cost of it are different however I haven't been happy with the billing situation since I switched. Also, I thought I was only signing up for my electric, the Pepco, but Washington Gas charged us huge bills and it's both utilities in the contract.

Direct Energy had a better price and didn't force me into using them. Other companies were being really pushy and were telling me that I had to do this and that. Conversely, Direct Energy said that if I'd like to listen to what they had to say, they would talk to us. They acted like normal people and were very nice about their sales pitch. They weren’t typical salesmen. And that's why I've stayed with them. Everybody tried to get me to change but I don’t need to even talk to anybody else. They told me they can get me a better price but I can't get a better price than somebody who treats me the way Direct Energy does. I'm very happy where I am. Direct Energy has been very good to me and that means a lot. I'm very satisfied with them.

I’ve had Direct Energy for a year now and haven’t had any problems at all. In the past, I had PP&L as well as UGI, but Direct is cheaper. I’m very happy with them and I don’t have any complaints. They’re very good.

I bought a house and I had to call to get the electricity and the gas put in my name so Direct Energy sent out information for me. They had the best deal at the time so I used them. Everybody in their customer service was fine on the initial setup and even when I had to cancel one. I’ve never had any trouble with them but I strictly shop by price. I would definitely go back to them again if they were the one that had the best deal.

I have used another provider in the past. I personally like Direct Energy, but my bills are a little higher. They also charged me with $100 fine for switching to Santanna Energy who lied to me and told me that they were Direct Energy. I’m a little confused because Direct Energy said they were going to take care of those problems and sign me back up with them. I’m still on that Santanna Energy, and I told Direct Energy the whole story but nobody seems to believe me. They still keep sending me this $100 bill, and I don’t believe I deserve it.

I enjoy Direct Energy's service. The price went down and they add a little bit more money in my pocket. I don't plan on changing.

I was looking for the best rates and decided to use Direct Energy. I talked to their staff on the telephone and they answered most of my questions. It's been good and I'm satisfied with it.

Direct Energy's price is a little cheaper than other providers but I would like to see what my bill would be in the wintertime while I'm with them. Otherwise, they were very helpful when I talked to them about four months ago 'cause my renewal expired so I had to get another one.

It’s going on the second year that I've had Direct Energy. It’s been good so far. It took a while to get my service in gear and as long as I keep saving money using it, I’m fine.

National Grid is way overpriced. I found Direct Energy online and they offered the best rate. I’m very satisfied with Direct Energy and I’ve never had any issues.

Since I’ve been with Direct Energy the cost has been much lesser, $7.9. I love it. Before this, I had Eversource. I like the Direct Energy system, but they told me to make sure that I renew, otherwise, I will go back with Eversource. Overall, they’re perfect.

Direct Energy has always had excellent service and it allowed me to try it because it was a little cheaper. Plus, I wasn’t scared anymore that things would not be handled. When I had an individual home, I was always worried about the service. They said that we will receive the same service but I never trusted that. Now, I live in an apartment complex and if I go out, everybody goes out, so they have to come and fix it. Also, I only received one phone call from their team that said the first year was coming to an end. I did sign up but it was their longest available promotion. Nevertheless, everybody’s been very nice.

I was going to Pepco and a Direct Energy salesman came to my neighborhood and sold me on it. I’ve read about Direct Energy that I can get my own energy source. I have renewed with Direct Energy and I don’t have any problems with them.

I’m a renter of this house and part of my rental agreement was that all utilities were supposed to be taken care of. This house is in Michigan and the landlady had moved in July and she's now out in California. I've had Direct Energy as my electricity provider for a little over a month. They had switched systems and the billing system was recognizing not only her checking account, but also her credit card. The machine couldn’t decide which one to use, so it didn’t do anything. But the landlady was unaware that the electricity wasn’t being paid as she must not have been following her account.

Direct Energy was the least expensive of the ones that I have looked at so I went with them. When I signed up, everything went smoothly. Being with Direct has taken a little bit off my electric bills. It's a penny a kilowatt hour less than what I was paying.

A Direct Energy rep came to my door and asked to see an old bill. I showed it to him, and he said he could do a lot better. I was warned to call before the end of my contract each time we’d run out because then I would get really screwed and charged almost double the normal rate. I made sure I was on it. I called in and thought I had reset it up for the next year, but apparently, I didn’t ‘cause I received two bills in a row that were twice as much as what I knew they should have been. I waited another month and then it was high again. I figured out that I was dropped and didn't have them anymore.

I have Eversource who delivers the electricity and Direct Energy supplies the electricity. Eversource are thieves and I hate them. They charge $12 just to be a customer. My bill comes from them and then on the bill, it’s divided up between supply and delivery. I pay Eversource everything and then they pay Direct Energy, and Direct Energy saves me about $2 a month on my electric bill.

Direct Energy's rates were better than other providers and there's a 0.01 difference between them. But after the first year, I have about the same rate now. My contract with them automatically renews and I'm on my second year. It's been a good experience so far and my bill fluctuates every month with a $20 to $120 difference.

I learned about Direct Energy when a representative came to my door. I've used another natural gas company in the past and their service is the same. I've got nothing negative to say about Direct Energy.

Somebody said Direct Energy might be cheaper, but I don't think it is. I had Penn Power and their rate is cheaper than Direct Energy's. I'm paying way too much with Direct Energy and all I want is to get my bill lowered. It's hot out, I'm running my air conditioner and then I have a swimming pool. I want to know how can I get a better rate.

I had to find a provider for our electricity, so I went online and found Direct Energy. Their prices were reasonable and it was only for one year. Then if I wasn’t happy, they’d switch me back. Their team was good. I had some questions, so I called them and they completely answered all of it.

There were two people standing in our house and told us about the energy. We didn't want it at first and later on when we found out there were many people who took it, then we liked it. We got a steady electricity. Working with Direct Energy has been good because we pay a lot cheaper than to a different company. Overall, we are very satisfied with our experience with them and we are happy with the electricity bill.

The Direct Energy reps came to the door and they said I could have a lower rate on my electric bill. It happened as promised. I saved a few dollars on electric bills since using them. I called yesterday to see what my rate was and it's the same and the rep I spoke to was professional.

We were with Think Energy at first then when their rates went up, we switched to Direct Energy. Their reps were very good and we were with them for six months at least then something happened. I called again and got an extension on the new .099 rate and it's been about 10 months. Since I switched away from National Grid, many of these alternate suppliers make a big difference. All of my decisions are based on whether the rate changes significantly by comparison to the supplier like the National Grid, but my experience with Direct Energy is good and I've no complaints.

Direct Energy’s price is the best. I call customer service periodically to see if there's a lower rate. And if there is one, they will give it to me and explain why they can or they can't. Usually, they give me the lower rate when I've been contacted by other companies. It's been stable as far as my budget. I had been with Direct Energy for a long time and my experience has been good and I plan on continuing to be dealing with them.

I got a letter from Direct Energy saying that I needed to renew. So I called and it was either the gas or electric that was due then, and the other one wasn't due for a couple of months, but that I was to that I might as well just renew them both so then there won't be a lapse. That's what I did. It was in March that I renewed them. I have a bunch of papers with dates on them. But several weeks ago, I got another letter saying that it was time for me to renew one of them and I had to do that over again. It got a little confusing there. I even got letters stating that I have renewed both of them. When I called about it though, the rep was very helpful and polite.

My mom told me about Direct Energy, I needed a co-signer so I went with them. Direct Energy is better than my previous. I'm not stressing on the bill as much as I did previously. They are a good company that one can depend because they manage to help out in some way or another. They compromise where I can work with them.

A lot of our friends had told us about Direct Energy, and they're great because when I was with one other provider, my bill was three times what mine is now. I like their different promotions, and every interaction I've had with their team has been very helpful. I called one time because one of my bills was higher than it'd normally be, and they told me that my plan had expired so I renewed it. They walked me through everything and explained everything. Working with Direct Energy is very helpful. It saves money.

Everything is perfect with Direct Energy. I’ve had it since 2006. When I forgot to renew my contract, my kilowatts went up. I got on it and then they redid my contract. The customer service team was precise and knowledgeable.

I had Direct Energy for years when I lived in Houston and when I lived in the city in Kaufman, I got them again because their rates were lower than any other rates and they gave great service. But when I moved in the country, I couldn't get Direct Energy because we only can use one electricity company there. Now that I moved back to the city and I decided to get them back, I never had a problem with Direct Energy. Also, having the "weekends for free" helps a lot on my budget. I've always recommended them to friends and family that are looking for a company.

I had TXU and my electricity was going up. My friend recommended Direct Energy and he said his billing has been real steady and they have good plans. Also, they’re cheaper and they offered this two-year contract and budget billing where they average it out. That really works good because in my peak months like in the summer, I get less of the bill. I pick up a little heavier in the winter but it all averages out in the end. Then, I bought the next place to me so I have two residences and Direct Energy worked with me to hook my other place up with no problems.

I looked up electricity and natural gas providers online and found Direct Energy first. My dad worked at TXU so I know that they’re going through some problems and I didn't want any hassle. The guys from Direct Energy were knowledgeable and friendly. Everything is fine with the service that we get. We can also use the app now which helps to let me know what our bill is going to be.

I learned about Direct Energy through a website that looks at multiple energy companies. It's been years now. What appeal to me was the price and they offered it at a good time. Dealing with the DIrect Energy team was fine.They initially had a couple of issues but it's been good for a long time. Overall, they're good.

I've used TXU in the past and I've been pleased since I switched to Direct Energy. I started at a certain rate and they lowered it, which was really good. I'm very satisfied overall and I would recommend them.

I've been with Direct Energy for a long time. One year, I got sick and I was making sure I get my bills lined but I wasn't deducted anything. When I got to feeling better, I went to deduct and I knew the only one I hadn't written there was electric. So, I called Direct Energy and they told me I sent them $1,000. I asked them to put it on my account and that's what they did. All these months, I've never had to pay a bill. They tell me how much I got left over so I'm good for three more months.

I have had TXU in Midland, Texas for a long time and Direct Energy is cheap compared to them. At the place where I have Direct Energy, I'm there every other weekend, depending on how long I stay. We have two different places down at Robert Lee and two accounts with Direct Energy. One is in my husband’s name, and the other one is in mine. I looked them up from my other previous bills, called them and they were nice. They're a good electric company. My husband thanks them a lot 'cause when he sees some of our bills, he'd ask me if that's all it was and I'd say yes. I’d recommend them to somebody.

I had a bad experience with somebody changing my light company from Direct Energy to Green Mountain and I wasn't happy with that. Direct Energy switched it back as quick as possible. They were courteous and they took care of that situation. I'm happy with Direct Energy and I'm not going to change with them.

I’ve been living in the same place for 17 years and switched to Direct Energy because of their rates. I know some people have TXG, but I like Direct Energy better. Some of them will tell you the service because they’ll tell you they’re surprised and it’s about the same. It gets to you and it’s totally different. The bills are affordable and their reps have been very helpful. I’m satisfied with them.

I decided to use Direct Energy because of the rates and the promotional deal. I switched to a two-year plan that I was walked into. About six month ago, I received a letter saying that my bill could potentially go up so I entered another two-year agreement. The plan I'm on has something to do with the Nest. They sent me a thermostat so I can check it from my phone and control things. It's an advantage. I also get updates from emails. The customer service is great anytime call. I enjoy they service and I've told neighbors and relatives that they are to switch over because I asked them their rates and they are ridiculous. I'm satisfied with Direct Energy.

I’ve been with Direct Energy for three years now and the bill seems to be less than what it was before. But I have a complaint with the billing. I can call in and make my payment, which is great. But I have two accounts and both accounts had the same address. I have three acres here and two acres are on Direct Energy. So they have to put on separate bills. As a result, when I call, it takes one payment. But then I got to get a hold of the representative to make the second payment. They won’t let me go back and pay the other bill. I asked if they can just combine them just to make it easier. They said no because they have different boxes on it.

I'm totally satisfied with Direct Energy. I decided to go with them when my previous provider, TXU Electric, did not change their rates at all. Direct Energy rates are lower than TXU.

Everything about Direct Energy is fantastic. I've been with TXU for 30 years and after I've been divorced for 9 years, they called and daunted me for money for my ex-wife. I contested it and Grace came and ended up paying $190 because they have been running my credit. About that time a guy from Direct Energy came door-to-door. They were able to cut my bills in half and have great service. I've told my neighbors if they could get Direct Energy, get it. Direct Energy will save them some money.

It's easy to switch to Direct Energy and absolutely no issues. I've stuck with them for a while now and I'm happy. I like the fact that when my contract was bearing its term, a lady called me and we had a good conversation. She explained everything and gave me the pricing. The prices have gone up since the beginning of the last term but she offered me the same price back then so I took it. Also, I've gotten a couple of people who switched their services but when I told them that I was paying per kilowatt, they said, "No way, you can't be doing that," but that's where I am. It's been a great experience.

I like what I'm getting with Direct Energy in this one big room apartment and the transition was so smooth. I'm satisfied with the pricing and the amount that I have to pay. I'm also satisfied enough to not even look elsewhere. The customer service has all been good and no one that I talked to spoiled the service. It's a positive experience. They should maintain what they're doing and if I could go another four years with the satisfaction that I'm getting now, then it would be at the top of my list.

I have been on a plan for 2 years and then I received a call from customer service stating my plan was no longer in place. They told me I had to select another one and it would be in effect immediately but never received a copy of my new plan. A month later I received a bill that is double. I spoke to customer service and he said they couldn't credit my bill but would on the August bill for $25. THEN I RECEIVED AN EMAIL ON JULY 1ST FROM DIRECT ENERGY STATING THAT MY NEW PLAN WOULD BE IN PLACE WITHIN 5 TO 10 DAYS... Very bad business!!!

I was not satisfied with Reliant at that time and online service work isn’t that great with them. Direct Energy is much better. I've had them for eight years and I’ve had lower bills with them. Also, the technology’s changed, so it’s much more convenient online. It’s been really good with Direct Energy and I like the fixed rate because I know the limits of what I’m going to pay each month. It's better than trying to get some aid using the fluctuating weekend rates which could really hurt you at the wrong time.

A friend of mine who was an employee of Direct Energy years ago showed me that with Direct Energy, the kilowatts were a lot less and it was more affordable. I felt that my bill was high before I switched. That would cut the quality of life when you're spending more on bills. But now, I'm saving some money with Direct Energy. Recently, they even offered me a better rate. They also have a very reasonable customer service. They've always handled whatever issue I had in a very reasonable amount of time. It has been easy-breezy.

A representative knocked on my door at 6:30pm on a Saturday of a holiday weekend. The gentleman gave a quick spiel in regards to lowering my energy cost to .07 cents. When I told him mine is currently at .04 cents and I was not interested, he asked to see my bill. I said I was not comfortable with that and he stated he had to see my bill to confirm. I grabbed the front page of my bill, after blacking out personal information, and handed it to him. He asked for the editions pages and I once again said I was not comfortable and not interested. The young man huffed, turned around, and under his breath (although he was not being very discreet) "whatever, **". This company will now never get my business. Seems like a scam.

I have been with Direct Energy for two years. They have better pricing over other providers and they are reasonable. Last year they called me and they told me about a mistake they had with my billing for about three or four months. They said they were gonna correct that but they never did get back with me about that. Maybe they could communicate a little better.

At that time, Direct Energy had better rates, so I switched and I have been using them for 5 years now. I reach a time recently that I could switch if I wanted to. We checked around and decided to stay with them. Their customer service has been very satisfactory. I’ve been satisfied with their rate and service all in all and I would recommend them.

Direct Energy is giving me peace of mind. I'm a disabled veteran, and it's hard for me to pay bills. The company I was using back then was charging me 10.5 kilowatts and Direct Energy told me that they would only charge me 8.5 kilowatts. It has helped me hold up. However, when I tried to call them once because I had a question, I kept getting their automated machine. I would love to have Direct Energy's phone number in case I do have a problem, because I don't like talking to the automated machine because it doesn't care how upset it's making you. It will just say the same things over and over. I got my first and second bill, and it will be this month's bill that’s gonna really tell if Direct is giving me a better service than another company.

At first, we used Reliant for many years. Then we got reviews from all kinds of people, and didn't know anybody other than CenterPoint and Direct Energy. I heard Direct Energy would be higher, so I said we'll give them a try. My experience with them has always been fair. They always treat me good and I've gotten decent bills all the time.

Direct Energy was one of the electrical companies that the people use around the apartment area I was renting with. When I first called, I had some trouble getting questions answered only because the people that were on the line didn't really speak English too well. It was hard for us to understand each other and it made it a little hectic to try to get service in the beginning. But once I got it, they were okay. But then they're very persistent in everything. They kept calling me after I closed the account. It's a number that I talked to customer service about and they don't even have that number, but they're still claiming that they're Direct Energy. Since they were doing that, I refused to talk to them. But other than that, to me, they're the same with any other providing company.

I had Stream before and my contract with them was old. I told my wife about Direct Energy and she looked into it. Direct got a better deal for us and my wife decided that's what she wanted to go with. She called customer service and wanted it to be connected to our new apartment. The rep connected us right away and I was happy about that. I'm satisfied overall.

Wouldn't ever use them. Signed a Canada 3 year 150 contract. They canceled it and gave me their 1 year contract. They didn't call me directly, nor notify me in any verbal or written way to inform me that they are canceling my contract that was signed in April for July 01 2017 renewal. Real quick way to get out of a contract.

It was really easy to set up with Direct Energy. I did it over the phone in 10 minutes. I gave them my address and what I was looking for. That was a really speedy process. The monthly bill is a little bit higher this past month but I've been using more energy because it's hot out here. I've been with them for a little over two months and so far, everything has been going great.

My mother had Direct Energy in the past and she mentioned that it was a good electric company. My sister is also a customer of Direct Energy and she referred us. We like the new app that Direct Energy has where we can determine when is the highest peak of the day is, when we use the highest energy and we're able to control through the app as well. My interaction with their customer service has been very upbeat, too and they're always willing to provide us with the current offers. So we've changed our plan two times already in the past few months and they offered the best package they have. They also provide free equipment and I received the light bulbs and a thermostat.

Direct Energy is better than my previous provider. They have a rate that is a lot lower, and the people who you deal with on the phone are a lot nicer. Any questions we've asked they have been able to answer, and they explain it in a way that's easy to understand. There's never been anyone who is rude.

My experience using Direct Energy has been awesome. I used Green Mountain and Reliant before, but Direct Energy has a lower rate and I noticed the difference in my bill. It was a seamless transition and they've made my life simple and a lot easier. I have automatic billing where they take the money out of my account and we're done. Also, when my contract's come up for renewal and I talk to them, everybody there is extremely friendly and helpful. I have recommended them.

Someone told me about Direct Energy a couple of years ago when we first moved. We were using Reliant before and we didn’t like them at all. Direct Energy’s rates are good and competitive. We’ve been with them for years now and their pricing has always been the same. I like that their customer service was good too. Their team has been professional and knowledgeable. Also, they’re very helpful when we switched services to different addresses when we moved and when it was time to renew the plan. I like the usage reports on the apps as well. Direct Energy has been keeping our energy usage down. They’ve been great for us and it has been a positive and fruitful experience being with them.

I have heard about Direct Energy through a friend of mine. Direct Energy is better than other electricity or natural gas provider I have used in the past. They are better but my bills are a little bit higher. It's all been great and I haven't had any problems with them. I already recommended them to some of my family.

I was looking for an energy company here in Texas and Direct Energy had the best price. I'm happy with it. I'm paying less than I've ever paid and I could spend more on something else. I look around every year when my contract comes due, but I can't find anybody else do any better than Direct Energy.

Direct Energy was cheaper than what I had before. I looked them up on the computer and talked to a rep who was really friendly and helpful. Every interaction I had was a person talking to a person and it was great. We don't have any problems with them so there's nothing to worry about. They're excellent and I'm very satisfied.

When I moved back from California in 2015, I researched the different companies then at the time and may still be, Direct Energy had one of the better rates and I'd had other friends who speak positively about them so I went with them. And when I bought my house a couple of months ago, I transferred the service from the apartment to the house. My experience with Direct Energy has been fine and I'm happy with it.

Direct Energy normally has pretty decent rates. They have cumulative billing so we can get everything on one bill instead of individual bills, making it a lot easier and more efficient. The team at Direct Energy has been very helpful and diligent in making sure they get back at you and answer any questions that you have. That depended whether you call or e-mail, and it is pretty convenient that you can do both.

I signed up with Direct Energy because they had some promotion that I was attracted with and they were also a larger and more reputable company than some of the other retail providers. I've been with Direct Energy for about six years now and my experience with them has been fine.

I liked Direct Energy's price per wattage and so I used them. However, I noticed from the summer or winter month, the price goes up. But I've had several phone calls with the customer service and all went well and any problem was mitigated. They're a great company with rapid feedback.

We live in South Texas and I was used to getting TXU, but where we lived at the time, there was no TXU and Direct Energy was pretty close to what we used to use with TXU. In comparison, TXU was a little more flexible in my billing that I can call them and tell them that I was going pay my bill a day late without any late fees. I'm on a fixed income and my check only comes at a certain time. I had a longer time to pay than I do now with Direct Energy. So, with Direct Energy, I wind up paying 5% because I’m late with my payment. One time, when I didn’t get to pay my bill, I woke up the next day with no electricity. On the other hand, Direct Energy seems to be a little bit cheaper.

I’ve been with Direct Energy for four years now. I’m on a fixed rate and sometimes it’s okay. When I first got on there I said I'll do the two-year one for four and a half cents not knowing they were going to throw a charge in there from Oncor that would keep going up no matter what. That was weird and I didn’t have that before. Now, it seems to be stuck on my bill and the rate climbs all the time. I’m on a fixed income, so sticking that on there wasn’t really cool. They said everybody’s got it. But a friend of mine doesn’t have that Oncor delivery charge that goes up every month. I only use $50 worth of electricity a month. It goes up by $20 a month in the summer and goes back down in the winter because I don’t turn the lights on. But I decided to stay with them anyway. I wouldn't tell anybody to switch to them, but I'm not mad at them, either.

TXU was the most expensive provider on the planet at the time that I had them, and they were trying to hide a bunch of stuff from our bill which added up to $50 more a month. When a spokesperson from Direct Energy came up to my door and showed me everything that was on the bill and how it all added up, I went with them. They were very honest and they are always there on the few times that I needed to talk to customer service. Also, they've made it easy for me to pay my bill so my bill is never late. The bill is easy to read and it has the pay-by-phone system which actually works. When it was time for me to re-up my contract at the beginning of this year, I called them and they gave me a really good deal. They also gave me December for free when I re-enlisted with them. They don't have a reminding system of any kind which I could use, but my overall experience with them has been simply amazing.

I've had Direct Energy for years, and I like them as they have good service, nice representatives, and they seem a bit more reasonable in their prices. My electric is cheaper than it used to be when I was with InterEnergy. Also, if I'm a little bit late with payment, they don't pound my door down and I like that, whereas the other electric company, if I'm one day late, they threaten to cut my service off.

I was unhappy with the provider I had, so I looked Direct Energy up on the internet and compared prices. Their service is much better and the rates have been a little lower. Working with them made my life easier. Once a year, it comes back up as far as what kind of rate they're going to give me and it's been very easy to go get to that. However, I was having trouble with them because they were always saying that I didn't get my payment on time. They were threatening to turn my electricity off and they had already gotten the payment two weeks before. One time, we even had a three-way conversation with the bank because I had online banking and they told the company that I was with, that the company had already received the check and had already come back to the bank saying it was paid two weeks prior. Then they were trying to tell me that it takes so many days for this to go through.

I've been using Direct Energy for about six years now. I had another provider before but their pricing has been the fairest of all of them in the long term. Everything is pretty seamless. They send me a bill and I pay it. I'm not a needy customer and we haven't had any issues where I've had to call customer service to resolve anything. For the most part I handle payments or requests online. Requesting to transfer a service was easy and seamless. The last time I did it, I needed to retain power at my old location and have power at my new location for a two week depth. I got nervous that that was going to fall apart but it worked perfectly. My bill increased temporarily but one of the places was unoccupied so it wasn't that much. Everything has been efficient and they make it easy to do business with them. I recommend them all the time.

A friend told us about Direct Energy. Working with them has been good and the bill's lower, but at the same time we're not trying to overuse and leave stuff running all day when nobody’s home. I and my wife also like our interactions with their team.

Direct Energy has been great. I've been with them for about 15 years and I haven't had problems with them. I don't believe in change once I have stayed with somebody. And for a long time, they didn't do me no bad. Their team was very friendly, patient and they take me through everything I would like to do. Overall, they are very good and I will recommend them to anybody.

I heard about Direct Energy because one of their executives is a friend of mine. We sat on a Board of Directors together and she talked about the company so I decided to go with them. I lived in Corpus Christi in 2009 for a year and a half, and when I moved to Houston, I used another energy company with some discount sounding name. When my contract was off, I immediately changed and I’ve had Direct Energy for a while now. I got a better rate because I always sign 13-month contracts and I was able to get the Nest thermostat which I’ve put to good use. I’m very impressed with that equipment. Moreover, their billing process was clearer and simpler to use than the other energy company.

I've been with Direct Energy for over 10 years. Back then, we had only TXU and I can only compare to TXU because there's no competition with the way they do the business so whatever the price they want, we have to accept it. But with Direct Energy, I have a second choice so I stayed with them. Even though we have more other providers, I choose to stay with them. We're very pleased with their service and they're very transparent with their service and billing. Their prices are reasonable and credible. Their website is very user friendly. I can set up autopay, view online and has a friendly reminder and these are what I was expecting.

I used a different provider in a different state and when we first moved out here, Direct Energy is way cheaper. It's definitely saved me some money. Also, the team was very friendly and it was a very good experience.

Direct Energy is a lot cheaper than TXU, which was my previous electrical provider. The people at Direct Energy are friendly and they understand when I’m trying to call and explain something. It has been a good experience, overall. I’m already recommending them to a friend. She is a widow and her bills are just outrageous to be by herself.

Direct Energy seemed like they had better offerings that fit my pay rate from what I get paid for work. This helps me out a lot with the bill which hasn't been too high. I called them to set up my electric and the first lady that I spoke to spelled my name wrong so I had to wait. I also had to keep paying on a prepaid electric to keep my electricity on until they got my regular electricity set up. But their service is good and so far I like it. It helps out a lot with my bills though I wish they would listen closer when people call to set up bills.

At the time I went with Direct Energy, they were better than HL&P. And I've been with them for about eight years now. My bill was pretty damn high recently and they called me and we redid my bill and now it's better. I'm fine with how they handled my business.

Our service with Direct Energy has been good. We previously had THU Electric and I like Direct Energy. I do like that they have green energy component in their lineup of sources for energy. I noticed they have a certain percentage of wind energy and solar so that is positive and I’m happy with that.

The rates and the Plenti Points made me switch to Direct Energy. We have downsized considerably and Direct Energy have performed as expected. I've had no inconveniences with them and when the occasion arises, I would recommend Direct Energy.

Direct Energy was an option that worked out. I've called to cancel my service because my landlord signed me up for Reliant and I was looking at the wrong profile online. I was thinking that my rate was more with Direct but when I double-checked, it's less so I renewed and set up my new automatic draw. I ended up getting a better rate. Their reps were very friendly and helpful regardless of whether I wanted to cancel or needed help with my account. Also, I've never had any issues with the service not working or being too expensive. My experience with Direct Energy is exactly what I would want from any kind of utility provider - low stress, good customer service, and nice low rates for what I'm getting.

Everything’s been great with Direct Energy. I’ve been with them for five years now and never had an issue with them. I initially went with them because they didn’t require a deposit for my apartment to get the electricity turned on, which was better for me because I was coming out of a sticky situation. They’re one of the lowest electric companies that I’ve ever used. But if you’re not on a plan with them, their prices are outrageous. In fact, last year I couldn’t figure out why my electric bills were so high and I apparently didn’t renew my rate plan with them. So they were able to help me out with that and get me on a better rate plan. They’ve always been really helpful with anything that I’ve needed to do. We were once in a terrible apartment and there was one summer that our bill was outrageous at $400, but Direct Energy let me split it into a couple of payments to make that easier. Overall, Direct Energy is consumer-oriented.

Direct Energy is a great company. Everybody at Direct Energy has been very nice. I've been with them for some years now. My bill is really low, lower compared to all the rest of the electric companies. Having Direct Energy has a big impact on my life, more so on a financial standpoint.

I had Reliance and they were charging me an arm and a leg and I was spending $250 to $260 a month. With Direct Energy, they got better rates than anybody else so I went with them. Now, the bill was $92 for the first month and the next month was $60. I am really happy with Direct Energy. It helped me pay more bills than what I've been paying because I've got a little money left over. Today, I went to the doctor and had a $30 copay. I also went to the pharmacy, I had a $47 copay for some medicine. It gives me more flexibility to get my pharmaceuticals that I need to keep kicking and living a little bit and it has really helped me considerably.

When I moved into my rent house, the guy I rented from told me that he has used Direct Energy. I've used all kinds of company in the past but Direct Energy is definitely a lot cheaper and it makes a big difference when I'm home on weekends. The price is totally different and they were excellent. Overall, I’m very happy and very satisfied with them. My daughter, who lives behind me, is using the same electricity as I am but her kilowatts per hour is double than what mine is and her bill is as high as mine but she’s using Reliant. I would have gotten her changed a long time ago, but I just haven't had the time.

To everyone I just want the entire world to know that Direct Energy are bigots racist who pick and prod and financial problems with their ** CUSTOMERS!!! My name is Brannon ** and I have been a customer with them for 1 1/2 years and they cut my lights off for $75. After I was told that it wouldn't be on a record that magically doesn't exist anymore. Do Not get Service with this company especially if you are **!!!

Direct Energy has been doing me well. They're better than the other ones. The other company was taking advantage of people. The people at Direct Energy were friendly and they always help me out with everything. If there’s any problem, whatever it was, I call and ask somebody and they'll fix it. I would recommend someone to join up with them.

Direct Energy helped me a lot. They’re very polite, professional and I have no complaints. I liked how they worked with me if I needed to make payment arrangements. The only thing inconvenient about Direct Energy is that I have to call them every year to let them know that I would like to get the same rate.

When I moved to Burleson, Texas, I went on the internet and I compared rates for everything: water, gas, sewer, trash pickup, electricity. I found that Direct Energy had a really good rate going on, so I thought "Okay," and then I ordered all of my utilities from them through the computer. And when I got down here, everything was already up and running. I walked into my new house and I had everything. I thought it was so cool because I moved 350 miles and everything was boom! Direct Energy was really easy to work with. Since I got down here, I called them, verified my new address and phone number and I have stayed with them.

Direct Energy's team came when I had the house under my mother-in-law’s name. When me and my wife split up, they had it under her name and I was still paying anything up. They got it turned off, and had to put it in the apartment where they’re staying at. I ended up turning around and tell them what have happened. They asked me if I wanted to apply a credit, and I said, “Go ahead.” Then they told me that I have good credit.

I've been with Direct Energy for seven years. When I get the one company, I try to be with them instead of switching back and forth to anybody. Direct Energy hasn't done anything wrong so I stuck with them and I’m glad I did. Everything has been good with their representatives too. One time, I couldn't pay my electricity on time because I've been getting no raise. They helped me out and told me what I needed to do which I did it. Everything has been great and if I had to do it all over again, I'd go with them again.

I have Direct Energy for a while now and I never had a problem with them. But, ever since I moved and had it reconnected at my new house, it has been awful. My electricity is so much higher and I am using more when we’re not even home during the week. My husband is at home but for three days a week, he normally sleeps all day when he gets home from dialysis.

Direct Energy’s pricing and the perks of giving us a heads-up on extra usage in certain areas of the house and with appliances were the factors that got us to decide to go with them. Compared to our past provider, from the customer service to the bill looks nicer with Direct Energy. In the past, our light will get cut off by accident because our payments were applied to somebody else's bill, and then they would have to fix it. The little Nest thermostat for customers works splendid, it’s perfect and we love it. Also, during phone calls, they're always friendly at Direct Energy. The customer service through emails is great as well. Just keeping up with the customers, always being in touch is always a plus.

Applied for new connection online, for a rental apartment. Received email requesting copy of SSN and DL, emailed back with copies. Received request to call to complete enrollment. Tried their number 3 times with hold times of 15 minutes, 7 minutes and 19 minutes, no agent came online. This is how they deal with new business. I wonder what they do to existing customers when they need to call.

I received a bill from Direct Energy, I was surprised to see a bill for over 1400 dollars! I called to ask what had happen (thinking it was a mistake)! But the rep, turned out to be very rude explaining to me that we or someone in the household had broken or disconnected the meter! I said "Mrs., first of all I work from 3 am to 7 pm daily except for Sundays." She told me I would have to still pay for the damage of lock. I explained how would a average man who works for a living be doing messing with a meter? How can someone even think about tearing a meter after never having a problem after I switched to them (2 years).