Direct Energy Reviews

I was tired of screwing around with Commonwealth Edison so I looked up online and I found Direct Energy. I looked into the gas side of it too. I gotta shop for the best price and Direct Energy seems more reasonable.

I recommend Direct Energy highly. I'm pretty satisfied with their service and their employees were very courteous when I dealt with them over the phone.

Direct Energy offered me a 200-dollar thermostat if I signed with them. My experience with them was good.

The sales representatives of Direct Energy were not too pushy and they were very professional. I had used a few other providers in the past and I liked Direct Energy a lot better. It had just raised the price recently but I had signed up for a new plan so that they said that it was going to be corrected within the next pay cycle.

I used Baltimore Gas and Electric but I wanted to save money so I used Direct Energy. The price was good at that time, my experience has been very good and I just renewed with them for another two years. I haven't had any issues.

My daughter told me about Direct Energy and I liked that it was cheaper than Consumer Power. Their reps were very friendly, professional and courteous. They usually have cheaper prices than Consumer’s. I have recommended them.

I got a call recently back at the beginning of the year about a recycle energy in New York State and I switched to Direct Energy. My old provider gave me a supply cost quote per kilowatt hour and quoted me 10 point something but my contract was up with them. Then I called Direct Energy and I asked one of their rep on their current rate for the year and she said that it was 8.49 per kilowatt hour. Direct Energy gave me a good rate so I signed up with them and saved money. So far the only power outage I ever had with them was Sandy and we were out of power for a week but I wasn’t alone.

Direct Energy has been adding on my electric bill and I don't want them anymore. This happened with two of my bills, one was an additional $50 and the other was an additional $59. I would like them to lower my bills and not to increase them. I’m gonna call and cancel their services.

I had somebody from Direct Energy stop by my apartment. At the time they were offering a free Nest. With the free Nest, it’s really helped on pulling my energy saving compared to other apartments and house thermostats that I’ve used. Everything has been a positive experience so far. The most beneficial aspect of Direct Energy was their incentives to sign up. Check out whatever incentives they may have and their current rate to see if that’s cheaper than other energy providers.

We've been with Direct Energy for a couple of years and we're happy with them. The service is fine, plus, they are a little easier on the wallet compared to our past provider.

I used Consumers at first and when Direct Energy knocked on my door, I saw that they had the cheapest price and they offered us a military discount.

Other people I know have Direct Energy and they got a good deal on it. I tried it and I'm well-satisfied with it. I have it down in Texas and I get good service, which is what I want. Their team members have helped me as far as giving me a good rate for the summertime. And since I'm not there to use any, it's just the minimum fee that they charge.

I learned about Direct Energy through the mail. I was looking for the best rate, and because they have lower prices as compared to other providers, I signed up with them. I would recommend Direct Energy.

A girl from Direct Energy came to the house here years ago and I had Just Energy and they completely and totally was taken us to the bank. And so when the girl came, she made me realize that I was getting completely and totally ripped off. So I switched and they've been great since. It's pretty comparable. They've all been good when I renewed this last time. The guy was really nice and just fast and friendly and didn't want to sell me. He did want to give me some kind of power surge thing and I didn't get that, but he did say I was gonna get some free stuff and I haven't gotten that.

I had Just Energy before. And then Direct Energy's marketing sent me something and I was able to save a few cents per kilowatt hour.

I had a different electricity or gas provider before and they lied to me. I noticed that that company and Direct Energy had the same price. Direct Energy didn't lie to me.

We've had Direct Energy for four years. We first heard about them when they came to our door and we had a good interaction with them. They were polite and professional. They just charge to the bill and it's paid. But maybe they could have lower bills.

Direct Energy have lower monthly rates. And compared to other electricity and natural gas providers I like Direct Energy's service.

Somebody had told me that Direct Energy is less if I go this route and since we wanted to save money, we went with them. When I switched over to Direct Energy, which took two minutes, everything was good. Since the switch, my bill has been lower and has saved us money. Others asking about Direct Energy should inquire about savings.

I have been with Direct Energy for a number of years now. I knew about them when they came by here. They've asked and they didn’t push me of anything. We have talked and looked at electric bills and he said he could call. He said that, “We don’t raise it up like PP&L does twice a year.” Then he also said, “You will know about it and the changes on it.” I said, “Of course, I get help with my electric bill.” So they said, “That’s all right too.” So I got up a free day once a week and I got a cheaper rate too. If I have a problem or question or anything, I just call their representatives up. I try to tell my friends where they live in to get Direct Energy like Philadelphia. There’s quite a few people who want it and they can’t get it because Philadelphia have a problem with those people down there.

Direct Energy’s service is okay and I don’t have any concerns.

I've had Direct Energy for at least a year and the service has been okay. I just re-signed up with them.

We moved from one city to another. In our other home, we paid a heat and a gas bill and with where we’re living now, we pay Ameren and that is heat and gas. It’s the most practical price we’ve ever paid anywhere. A young man was at my door close to a year ago and explained the energy to reduce my utility rate. He said that it would help control my energy bill and that by being a part of the program we will be protected from an increase. The guy was very polite and had his credentials. I knew it was who he represented and that who he was representing was true. He spent about 30 minutes with me and answered questions. Then, I felt relieved after talking to him that maybe I can get my utility bill down and keep it from escalating. For many other people, theirs would go up and I’m trying to keep everything on hold to stay low as possible without increases or a big increase.

I just love Direct Energy and I wouldn't change them for the world. I've been with them for so long now. I get good quality service from their team as well as good, clean prices when they change rates. I would recommend them and I've actually signed my mom with them.

I did a major savings with Direct Energy. I was with TXU and Direct Energy offered me a lower rate. The old Reliance also offered me a rate promotion and the smart thermostat, and my bills just went up so, I didn’t like it. I called and asked Direct Energy if they would take me back which they did. After two years and just recently, my rate went up. When I explained to them why I was paying more for less energy, they said I was not on a contract. I asked how much it would be to go on a contract. They said that I left at 52 for two years. I told them to put me on a contract so I could get the lower rate. Their customer service people were good, knowledgeable and friendly.

I'm buying Direct Energy for my house and I'm doing it for my business. I said what I wanted to pay and they gave me a price I wanted. Took them about 20 seconds. "Oh yeah, okay. You got it." And that was about it. My gas bills are very fair. You can't save on too many things these days 'cause everything cost a fortune. Like anything else, you gotta shop around and know what you wanna pay. You have to be a smart consumer. But if you don't know, they're gonna charge you more.

I've been pleased with Direct Energy so far. They had good rates and my last bill was $83. It's usually not that high but I'm just gonna wait and see what the next bill is.

Direct Energy took over the company that we went with a year and a half ago and we stuck with it. We called them to renew our balance billing and it went smoothly. They have a reasonable cost, which is what we're interested in, and they are reliable. I would definitely recommend Direct Energy.

Direct Energy talked to me and because of their prices, I ended up switching to them. I get the same kind of service as what I had with my previous provider. I've had good interactions with their team. They were friendly, informative and did what they could to make me happy. I wasn't happy with the first pricing they gave me but when I called back, they gave me something better. They seem to be a fair and honest company.

We moved to a new place about a year and a half ago and right after that, our bill got super high. We called Direct Energy and we switched to a new plan. My interaction with their team was also decent. Our bill is getting more normal now.

Direct Energy came to my door and told me about the basics where they offer a flat rate compared to my previous energy supplier which was a fluctuating rate. You don’t see door to door salesman for energy these days, and I gave her a listen and it was worth my time. The representative was very personable. She had a couple of understudies with her who were kind learning the ropes. But the main lady was very knowledgeable and very professional about it. I now know that my bill’s not gonna change every month. Whereas before, it would go up and down and it went drastically up recently. Now, it’s kinda tapered off. The bills are a little less but it’s gonna be the same bill throughout the duration.

I've been using only Direct Energy ever since. The reps have been helpful if I have to call in and have a question about my bill. It's not a frustrating process.

Direct Energy’s supplier rate was cheaper but our bill has been ridiculous this winter because it's so cold.

I spent 40 minutes on the phone with them and spoke with 3 different people before the final transfer when I hung up. I wanted to enroll and live in Maryland. All customer reps thought I was calling from Texas and kept transferring me. Frustrating. I'll use another supplier.

I've been with Direct Energy for quite a while and it's been going well. Everything that we’ve ever asked for, we’ve always gotten. I’d tell friends that I’ve gotten along fine with it.

My brother used to work for Direct Energy and their price was cheaper. I’ve had BGE in the past and I noticed a difference in pricing. Working with Direct Energy has improved my life.

The price at Direct Energy is lower than the prices of other providers we used and it's why we went with them. Direct Energy is doing good and I now have lower monthly bills.

I received something in the mail about Direct Energy. I was with UI and I went with Direct Energy for cost saving. I live alone in a very large house and my bill is now slightly less, I've not had any outages and I've not had any issues which is a positive thing. There is no degradation in service with Direct Energy and people should go with them. If they can save a few dollars, they should save a few dollars.

Direct Energy has a good rate over other providers and I've been using it a little over a year now. I lived out in the country before and used another provider in the past so I can tell in comparison and Direct Energy's service is good. With them, my bill is a lot cheaper and they save me money. And I like how they have the free weekends or free nights and all that stuff. Plus their customer service team have been good anytime I called to talk to anybody.

I used PPL years ago. They were fine except that their rate kept going up. Then, I had electricity with Direct Energy and I chose them for the lower monthly bills. But their service is about the same compared to before. All in all, I would recommend Direct Energy to a friend.

It's been a while when I've first found out about Direct Energy. I've been with another provider in the past but there are no changes in the service.

I switched from Detroit Edison, which is DTE now, to Direct Energy. So far, their service is great and I'm pretty happy with them.

Back in the 90s, Direct Energy was the only ultimate power provider available aside from Delmarva Power. When Direct Energy gave me their price per kilowatt hour, I compared it to Delmarva and I said, "To hell with that". So, I went with Direct Energy and have been with them ever since. I get an average between $20 and $50 a month over Delmarva Power and as far as I'm concerned, that's good. I've been in several other states as well but Direct Energy is the first alternative I got to Delmarva. I've been also offered a few since but they haven't matched the price. The team at Direct Energy gives me advice in the heavy usage days which happens to be explained by where I am on the water here. My electric heaters will go into use because the wind heats right through this house so I can see that. Overall, I've been very satisfied with Direct Energy.

I got a phone call from Direct Energy and I thought that if I signed up with them, my electric was gonna be cheaper. I use natural gas for heat and electricity, and with them, the cost is about the same. I’ve also got so many phone calls from Direct about the time expiring and getting a new program which I don't understand because they didn't explain things well.

Somebody told me about Direct Energy and the kind of discounts they give, and I decided to try them out. I had my previous provider for 50 years and their price was extremely high. I'm 75 years old and I feel like they robbed me for 50 years compared to what Direct Energy's price is. Direct Energy makes the price reasonable for a poor man like me. I've been with them for about two years and I'm saving $50 plus a month which is a lot of money.

I was with PG&E before and I've had lower bills since I've been with Direct Energy. Direct Energy's rates are cheaper and you aren’t compelled to stay with it if you don't want to. However, they should have sent me a notice or called me to renew the contract when it was over. If somebody doesn't answer them, they need to make a call. I lost my husband last year so I wasn’t too up on everything that was going on. I didn't know it stopped, so when I got my bill I wondered why my bill was so high.

A guy from Direct Energy came and knocked on my door and then showed me the benefits. Their rates are pretty steady, and I didn't get big increases with them in the past few years. Usually they will send a letter for me to renew. Four months ago I received one so when I read it, it was the same thing: "This is gonna be our new rate if you want to be part of it.” Everything has been good and I've never had problems with them.

This is my third year with Direct Energy. I switched providers as Direct Energy was a lot cheaper but the service is the same. My experience with them was fine until it was time to renew my contract. The price went from 789 to 890 and I was told to call back in March and April as I might be able to get a better price. But when I called back, I wasn’t able to get a better price so it’s a little bit high right now. Direct Energy’s team was fine and the rep offered to help me but he couldn’t.

I’ve had Direct Energy for quite a number of years now and I’m very pleased. I've had excellent experience with them and their rates are very reasonable. I also appreciate very much that I was always notified of any changes that were being made. I’ve always received letters as well in reference to what was going on, and I was always told that if I had any problems just notify them and let them know what was happening. Anyone interested should try it and see what happens.

Direct Energy has the lowest price and it made me pick them over another electric or natural gas provider. They said it was cheaper but our bill is outrageous but then we have a big house. I have the bill information and it's an automatic service. It comes in and it's okay.

I have been using Direct Energy for over two years now and I chose to use them for a couple of things. First, it was the no-contract. They also promise a gift card because I needed the money so that helped and their prices were also good. It was cheaper compared to the other ones that we were trying to get in to switch. When they promised me a gift card a couple of years ago, I never received it and I've been calling and waiting. Finally, someone helped me out this year and was able to direct me where I need to contact in order to get my card and I finally got it. I would say to a family member that I still get the same regular bill for a cheaper amount. And they should always check the rates and make sure they're getting them back free.

First they put my home on commercial zone. Then they increase my fixed 46c/therm rate to 84c after 1 year. This is their so called variable rate. For 6 winter months, they put me on that rate and charged me a fortune. Overall they killed me with their bills. Worst business as far as I know. Whatever they said while you were taking the plan is totally wrong and fraud. I checked up variable rates of other companies, they are 2-3 cents up or down not 40c up for 6 months. Their hardcore customer service is horrible. So Be careful guys. Do not be cheated by these guys. I am going write a letter to the commission.

Direct Energy's salesman came to the house three years ago and explained to me how the system works with them. I also received calls after them from others and I just tried to compare what each one had to say. They were all really pushing hard. Once or twice a year I talk to Direct Energy's team to get the new prices since they come up with a new price structure for the next few months. It was fine dealing with them and they explained everything that I asked about.

Direct Energy's service has always been good. The rate they gave was a little cheaper and I've had no problems with them so far.

We have Direct Energy at work and for my residential usage. I get a bill every month and it works the same. They’re cheaper versus JCP&L, though there have been a couple of months where the bill was higher, which I don't like. But most months are lower.

Someone from Direct Energy came to the door last summer and at that time, they told me what my rates would be. They were very polite and they told me what to expect, what they would offer and whatnot. I enrolled with them and they've been fair as far as the price that they gave me. I've been satisfied working with Direct Energy and I haven't had any regrets.

When Direct Energy bought Gateway which we used to have, I went through the new company and there was nothing different with the service.

The rep from Direct Energy told me that I would be saving more energy with them. However, I haven't noticed any savings. They need to get better because there's too much money and I'm living off of my Social Security. It's the worst.

There is no way to give a zero or negative rating to them or else I would have. Signed up for 6 (Six) accounts with Direct Energy. First of all they give you the false illusion of reducing your electric bill. After one reduced bill you are back to normal and in most of the cases the bill went up across the board. Second of all if you bring that to their attention they will pretend to care but no action is taken. It took 4 faxes and a letter to the Better Business Bureau and the board of public utilities to get them to respond. Upon calling them back again there was a lack of response and no action taken. How is this firm allowed to even operate. Another prime example of corruption in the state and energy marketplace.

One of the Direct Energy reps came to my door and talked good business, then I went with them. My bill is a bit cheaper now and I'm happy.

I’ve had Direct Energy for years when I lived in Monroe. They always seem to be willing to negotiate and give me a lower price on whoever gives me the price that’s supposed to be lower. And, their customer service team was very nice and very accommodating. So, I stayed with them. I just told two people at a dinner party the other night who have electric bills that are enormous that they should be switching over to Direct Energy.

PSE&G wasn't selling their energy anymore and it's mandatory for us here in New Jersey to use a provider, so I had to start using a different carrier. I got a call from Direct Energy and ever since I used them, the bill has been a lot higher. I'm not sure if I need to use a provider because I don't use a provider over my other place and the electricity there is very low. I'm not satisfied with Direct Energy at all.

I've been with Direct Energy since December 2016 and my bill went up instead of going down like they told me it would have. It went from $35 to $78 and my last bill was $186. Right now, I'm just paying my bill and waiting for the renewal. I already declined to renew the gas portion of it, and I'm waiting for the other one to be up and not renew it as well.

I got Direct Energy on a web search and they are the cheapest provider. I enrolled online and it was automatic. Back then, we just use the utility provider and now, having Direct Energy has lowered our bills, which was what we were going for. Direct Energy would be worth checking out if it would lower your bills.

Direct Energy called me up on the phone and they continued to do so. The guy I spoke to was friendly and he said I was going to reduce what I was paying. Also, if you are with some companies and you decide to not be with them anymore, they want to charge a fee. But the guy said if I want to leave them, I don't have anything to pay. He was explicit and it was really good talking to him. He really convinced me and I said okay. But the company that I had before was giving me a $25-bonus every six or three months. I let go of that to go to Direct Energy and I stayed with them. It's nothing cheaper but to change and change doesn't make sense to me. But I haven't paid my bill because I don't have the money and I'm trying to see if I can go to some kind of financial place where they can have me to pay my bill.

Somebody from Direct Energy came to my door. I was with a different service provider before and the only difference so far is the bill, though it should be lower.

I'm content with the service of Direct Energy. Everything is pretty good. I got a two-year contract coming up and so far, I'm doing better with Direct Energy compared to my previous provider. I would tell my friends to get Direct Energy.

The gentleman that I spoke to from Direct Energy was very nice. I was on a different plan, and he was trying to save me some money on the rates and he explained everything to me. The difference is only a penny or two, but he put me where he said it would be better for me. Everything was fine.

Direct Energy bought out the company that I had my third-party provider with about three years ago. And I continued with it. I’ve been happy with the rates. The rates are very comparable. I think it will be in July when I’ll renew my electricity, and then in October for the gas. Everything flows really well and that’s good as a retiree. It’s nice that it’s part of my regular electric and gas bill, my provider being PSE&G, and they’re included right with the same statements. So that makes it very easy for me. I’d recommend this to everybody.

I just moved to New York and I had PSEG. They told me that I have to go to Direct Energy. It's good service and they have reduced my bill. I would recommend them.

I signed up with Direct Energy in 2017 and had a pretty good transaction with their reps. They came to my door and explained things to me. So far, I have seen some difference in my energy bills. But I got a bill the other day and it was a little elevated. I was going to call them and see why, but I haven’t got the chance yet to get around to it.

Direct Energy came to my house and we went with them just to try the plan. We've had them quite a number of years and we've been able to save a little ever since. We've spoken with them one or two times when the contract had to be changed, but we've had no problems. We're pleased with them.

When I was using Direct Energy, there was little savings. I'm not with them anymore and I don’t think I’ll go back with them because I think they already won. If you cancel, you got to pay money.

Direct Energy's sales rep was very good. He was very polite, very informative and he knew what he was talking about. I’d tell my friends to try Direct Energy too. There is a discount and it’s better than going with their regular deliverer.

I’m not going to continue with Direct Energy because when I compared it, the difference was miniscule. The cost would have been slightly cheaper had I stuck with PSE&G and allowed them to outsource the energy. The only reason why I went with Direct Energy was they were offering some promo then. I would tell people to stick with PSE&G because you would not really notice appreciable savings unless you have outrageous energy needs. If it’s condominium dweller, that’s different. But the service was good. Their team was very good and easy to get in contact with. I had a little bit of a problem with the promo and that got cleared up quickly.

I was bombarded at my house to sign up with Direct Energy. They made it seem like I was obligated to do so, which I realized after the fact that it was not the case. Now, I'm getting rid of it because it's not saving me money. I should have just stayed with PSE&G because Direct Energy was more expensive. And I've been trying to contact them, but they were slow to respond. I haven't heard back from them.

It was said that Direct Energy would be cheaper. I went down on my electric bill for JCP&L and Direct Energy's rate was a little lower. But then I found out last month that JCP&L was cheaper than Direct Energy. I didn't realize it was going to fluctuate. And I do not understand anything lately. It’s been really crazy ‘cause now, I get two separate bills, one from JCP&L and then one from Direct Energy. I called Direct Energy up because I wanted to cancel. And they said I would have to pay a cancellation fee. If I cancel in November of this year, I won’t have to pay a cancellation fee. This whole thing hasn’t been pleasant. I was so excited I’m going to save money but I get two bills now.

Direct Energy was offering me a lower rate. I switched to them and I've been with them for two years. The service is okay and I get to save some money. I would recommend them highly. They’re always there for me when I need them.

Everything is going good with Direct Energy. They came out to my apartment, have spoken to me in person and told me some advantages with them. The lady was good. I’m getting a dollar or two difference with the service, but it’s almost the same.

I use Direct Energy and it's fine. I've been with them for a year now and I don't have any problems with them.

The guy from Direct Energy came to the door and explained what their service was. I used another provider a long time ago and though I don't notice any difference, I'm happy with Direct Energy's service.

My gas bill has been outrageous and Direct Energy has been able to help me keep my costs down. I'm able to lock in my rate for 12 to 18 months. Now I'm locked in for 18 months at a certain rate and it is half of what I was originally getting when I was going through consumers. That makes me very happy. Also, Direct Energy's team has done well for me and they've been friendly. They sent me a letter saying that my contract was going to be up. I contacted them and they helped me out. Call Direct Energy and see what they can do for you.

I've had Direct Energy a few times for the lower gas rate. I've had a different provider after I had Direct then I went back to them after they called and offered me or sent me a letter. Direct Energy has good service which I haven't had a problem with and I'd recommend them to a friend.

My consumer’s bill was cheaper with Direct Energy and they were really nice from the time I dealt with them. There were times that my energy or gas price with them has gone sky high so I called them and they lowered it again and gave me a gift certificate.

I had been looking to purchase electricity from someone other than the actual utility that we had around here. I had been with a different company before Direct Energy but Direct Energy bought the company that I was using or merged with them. But in any case they called out to me and I decided to go with them, and it’s been a good experience. I’m not dissatisfied at all. Direct Energy had been kind enough to call me this past time to remind me that the contract was going to expire soon, and what the current rate would be, and offered to renew it, so I did that. But in times past I called them when I realized that we were going to expire and I know that’s the critical thing you have to renew it before it expires and they’ve offered a pretty good rate throughout, so I haven’t been looking to make any changes.

Direct Energy is more expensive than the other company we used to have. Last month, the bill was more than $300. We have them for four months now and our bills are coming too high. We want to disconnect with them.

I received a phone call from Direct Energy a few years back, asking me if I wanted to lower my electricity and gas bills. I said that I'd give their service a try and it has been several years that I've had them. In the first few years, I noticed that I was saving up to a maximum of $12 a month in both my electricity and gas bills. But lately, in the last few years, their rate has been higher by a few cents or more than my regular energy provider and they don't have a competitive rate going. They always told me to go online and check the rate, but I don't have the time for that and I'm not going to be looking at the rate constantly, and then the window closes on me too quick. But I wasn't able to change my energy provider because there would be a penalty if I broke my contract with Direct Energy within the first year, and I have to wait until our contract is up. I've had a not so good experience with Direct Energy and I'm not going to be their customer in the future.

We went to Direct Energy over another electricity and natural provider because they have lower cost. I would recommend them.

We heard about Direct Energy when I moved into the new apartment. I have had a continuous supply and I've never had a problem with my electricity or gas. It's been a good experience and I'd recommend them.

I had used another provider in the past and I like Direct Energy better. Their rates are better and their customer service is excellent. I spoke to a woman regarding my contract and she was wonderful, very kind and explained everything to me very clearly. Working with them has definitely helped as far as the rates go and not worrying about what my electric bill or gas bill is going to be. I’m trying to get my son to sign up with Direct Energy now.

Direct Energy had people come through the door and ask if we wanted to lower our energy bills. I signed up with one of them and I see my bill a little less. The service I get has been a little bit more cheaper for me because I’m used to paying 200 to 225 mostly during the winter time. Direct Energy makes a little difference.

I’m pretty much good on trying different things so I just tried DirectEnergy and it seemed to be working okay for me. I've also used DTE Energy before but with Direct Energy, I don’t feel like I’m paying as much as I used to. It seems to be a little easier on my pocket. And as far as keeping the electricity on, everything has also been comfortable for me like it should.

Direct Energy's service charge is less than the charge of other companies. But I don’t like the fact that they set you up for a yearly usage fee and when that fee is coming up, they don’t make a very big effort to make you aware of it. They send you out a letter two or three months ahead of time, which is way too much time to make an evaluation. So, they should really be a little more persistent in trying to make you aware if there’s a change in the rate. But their team has always been nice and cordial. They’ve always been helpful on any questions that I have and they can also answer anything. They know their stuff too and they’re top-notch with that.

The bill with Direct Energy is a little cheaper and the rates are pretty decent. This company is doing alright and they give me a good service.

Someone came to my home from Direct Energy. She's a good girl. But I really get very high payments for this so I want to cancel. I receive two bills. One from Elizabethtown Gas and second from Direct Energy so I have to call them and make a payment. Right now I didn't pay two months and I have to call them. I don't speak good English and it's a little bit hard to get these two separate bills. It's confusing for me. If you can change this it will be good. But the service is good.

Compared to the local power company Jersey Central, Direct Energy has cheaper rates. I can see the difference in the bill. It’s still through the local power utility but it’s definitely less expensive. I've had them for a couple of years now and it’s simple as I just pay the bill and I’m done. I tell others looking into Direct Energy that it’s easy to go do it.

Direct Energy saves us money so it's good. My bill was too high before and then it dropped down at least $20 once I changed to Direct Energy. Most people want to save money because everything’s expensive. So I tell other people that my bill went down with Direct Energy hoping they'll make a change. I'd recommend them.

I signed up with Direct Energy as soon as I moved into my apartment. Anytime I need help and call, they give me the answers I need. If people ask me, I would tell them that they should try Direct Energy.

Direct Energy's price is a bit cheaper. Their representatives were awesome and did an excellent service.

I was with New Jersey Natural Gas before and I switched to Direct Energy due to the fact that at that time they were offering the gas services a little cheaper. But now Direct Energy overcharges for the electric. And I don't like how they have treated their workers in the past when they came in. I hear a lot of complaints from the workers. They're always being watched and second-guessed for what they're doing. They short staff the three-crew team, cut it down to two-team. A two-team, I think, is a safety issue. And this goes back many years. They have some work relations they should be working on with the crews. And they should go back to three-men crews on the line.

Direct Energy had a better rate than what I was paying. I signed up not too long ago and their service seems good enough. I will continue being their customer. I'd tell others as long as Direct Energy offers a better rate and they lock the service for two years, which was my case, they can save some money through that time.

Everything is doing good with Direct Energy. We like their service because they're on the budget and it works out. We paid an extra $25 though when we paid for the extra electric and gas. Still, we're going to continue their service and I would tell a friend to sign up with them.

I was kind of skeptical about how Direct Energy could lower my bills but I liked the way they installed it. They presented themselves like a wholesale company where they could go out and get the best deal, give it to the consumers and pass it on. I've had them since November and the house warms when we need it to warm. I'm surprised though because they don't have any contact information for us or they prefer to work through Consumers because the bill hasn't really changed.

I find nothing seriously at fault w/ Direct Energy. They have consistently beaten all the Big companies hands down. At least in our area. They have really good customer service for the most part. Only one thing I dislike about the way they handle late bills. They start calling you after 3 days. Seriously? And then they automatically hit you w/ a disconnect fee. Unless you call them back & make a huge fuss you're stuck w/ it on your bill.

Direct Energy sent me a letter. So, I decided I'd go to them and ask. And then, I decided to go with Direct Energy 'cause it was a little bit low. Now, everything is going fine with our experience with Direct Energy. They're also better than the previous company that I used because there's a difference between the prices. They are lower at Direct Energy.

Direct Energy took business away from NYSEG to break their monopoly and I'm happy that we're getting competitive pricing now. My only complaint is that I have to renew it every year. One year, I forgot to do it and our electric bill was going through the roof. I thought we were using more electricity and this went on for about two years. Then I realized that I had not renewed it. Every year they ask us to renew it whereas most people who want to start a contract, they renew automatically until the client says they don't want it anymore. So that was very confusing to me. It just seemed like a little bit of a layer of complexity. But I'm not going to let that happen again. When they send me the thing in December or January, I immediately renew it.

I’ve been with Direct Energy for about three years now. I was with Consumer Power before and initially, they were a lot better price-wise. I told Direct Energy that Consumer Power was lower so they looked into it and straightened that out.

Direct Energy said that they would have cheaper pricing and offered some other benefits which I never took part in. I thought it never worked out to their advantage because their percentage of my gas bill was only a couple of bucks a month. When I switched apartments in the same building, Direct Energy sent me a notice telling me that because it wasn’t a full year and it was a short term, they charged me a hundred dollars for early cancellation. So I called them and said I didn’t have a problem continuing with them. I said I can switch it to the other place.

Direct Energy's rate was lower than what I was paying before with a different company. I’ve been with Direct Energy for a while now and everything has been great. I would definitely have my friends look into them.

I just signed up with Direct Energy to get a cheaper rate. The team was courteous and professional when I spoke with them. Direct Energy made my life easier when I needed to contact them.

Someone from Direct Energy came to our door and I bought what they were selling. It’s a good deal and it was really simple to sign up. It's also cheaper to use them. I've been with them for two years now and it's worth it. I called and had it renewed ‘cause they won’t automatically renew without my permission. They’re doing a fine job and I'm very happy with them.

Direct Energy has lower gas prices, and we went with them. They saved us some money, and their service has been fine. Our experience has been good.

Direct Energy bought out the company that I went with first. I only called them when I had a bill that I knew had to be wrong. Direct Energy overcharged me quite a bit and gave me a hard time. Then, they finally put me through to somebody else in the billing department and that was when it got resolved. I had to pay the bill and they reimbursed me. They sent me a check, and then two days later, I got another check, which I called and told them about. They said to tear it up, which I did, as I was very honest.

Direct Energy representatives came to the house and said that they could cut my bill in half. I thought I would give it a try and I had a really good service from them so I signed up for another year. It's nice knowing that my bill is going to be what I think it's going to be and the two people I was dealing with were courteous, professional, and nice. I would definitely recommend them.

I just came back from the hospital and saw my brother-in-law who was dying when the Direct Energy reps knocked on my door. My niece told me I should go with them and to get rid of them, I said anything. Otherwise, I wouldn’t really have changed. They told me that my electric bill would be lower, but it was always running around $85 in my quarters and this month, my bill is $95 with no Christmas related stuff. Then, I have a set of three rooms up in the second floor which always ran between $24 and $25, and it's still the same. I have no refrigerator up there, the stove is disconnected, and there’s no electric clock. The young people from Direct Energy who came here and spoke to me seemed to be genuine, but I feel like they took me and they weren’t truthful. A lot of people are that way today, but I think it was just something that the company wanted them to do and they did their best.

I’ve been with Direct Energy since I bought my house and they have made things easy. I would recommend it to somebody in the same situation as me with a lower family income needing a flat rate. That’s the biggest thing I like about it. They have a flat rate no matter what, whereas the rates of my local provider could fluctuate between winter and summer. But I didn't realize that the rates would go up to the regular premium after the contract ends. They went up way high and that freaked me out. I called their customer service and they got that issue fixed right away. They got me back down to a better price and I only had to wait for one billing cycle for the new price to take effect.

Having Direct Energy is economical. I knew nothing about electricity and then a very nice lady representative came about 2 years ago and gave me a spiel about how Direct Energy would save me money. I have a studio apartment and I don’t use a whole lot of electricity so I tried it. Now, my bill is 57 cents a month. I would recommend Direct Energy and tell others about my experience.

I have been with Direct Energy for a couple of years now. However, I got tricked into it. The salesperson led me to believe that I was still a Consumers Power customer, which I am. They are the provider of the gas that I’m getting now. When I found out that I was with Direct Energy, I asked, "How do I get back to Consumers Power?" They told me they worked with Consumers Power. I didn’t want to be bothered with trying to figure all that out, so I just stayed where it is.

Direct Energy guaranteed a certain number of months that there would be no fluctuation in the price. Even though Consumers Energy is a little bit lower, they don't guarantee their rates for two years like Direct Energy does. So it's worth the extra 0.8 to go with them. I've had them for several years now and I wanted it to start at the beginning of the heating season because my other contract ended. But they said I had to wait a month so I was not real happy about that but that was the only thing. I talked to two different representatives and they were both very pleasant and very helpful in pointing out certain facts to me. It's only been running for a few months and my bills are a little lower so I'm grateful.

I got Direct Energy about 10 years ago. BGE is our normal provider and I’ve noticed a difference in the price with Direct Energy.

I went with Direct Energy because they were the cheapest company around here. Now mind you I have called them and asked for info about them keeping my lights due to my daughter's condition of having a CPAP machine because she stops breathing 8 times in her sleep at night. I called them to let them know that my bill was 69.00 and that I didn't get paid until Sunday. They told me they were due to turn my lights off in a Wednesday. I asked if they could just hold off till I paid them Sunday. They inform me that there was nothing that they could do and that even after talking to a manager. They told me they couldn't do anything. That I could fill out a condition form for them to keep my lights on but that they was still going to turn them off. Now this month alone I have paid them 160.00 within a two week time span.

The cost was a little bit cheaper with Direct Energy compared to other companies so I went with them. I've never had any problem with their service.

I love Direct Energy. My sister begged me for a year to do Direct Energy and she said it'd be worth it. I now have them for about 4 years and my bill's a lot cheaper than on the others. I've also been trying to talk my friends into it but they won't listen to me, which was the same way I was with my sister. Now, my niece wants to know since she pays by so much a month with the way hers is set up.

I have yet to experience any cost savings with this company. They start you off at 2.79 Mcf for 12 months then you jump to 5.19Mcf. This is in addition to Consumers Energy supplier cost of 3.04, which they do not tell you about up front, they continually focus on the 2.79 Mcf to get you to bite. So really I am paying 7.55, CRAZY!!! I absolutely do not recommend doing business with Direct Energy.

The fact that Direct Energy was going to get me a lower delivery charge was what sold me on it. They monitor my price and my utilities, and I can pay less money.

I'm looking over my electric bill the past few years and I don’t see why it's so high. The month that we didn’t use air conditioning at all it was still high. At the time I got it Direct Energy sounded good. I don’t know if it's the way they presented it and in the beginning I did see a change and then all of a sudden my gas went up and my electric went up. I'm thinking of canceling it.

Direct Energy seems seamless and the billing seems to be okay. But they could, in theory, be charging me more than our agreed upon amount. The reps were trying to be informative about what my commitments were and they did kind of go over how much time I had to resend the request and so forth.

I've been using Direct Energy for years now and I haven't had any service interruptions. When I tried to change over, they tried to charge me $100 so I’m not going through that route again.

I’ve been with Direct Energy for quite a while, and it was cheaper. So, I’m wondering now if I’m cheaper than Michigan, they’re giving 3% off on the gas bill. And I don’t know if they all are doing that for me and not because of the tax bill. If Michigan can give me 3%, Direct Energy should give me some 3% off, too. So far, I thought I was getting a better deal with them.

I used Atlantic City Electric before using Direct Energy. Right now, I'm satisfied the way the service is going.

Direct Energy gave me a better understanding about how long my energy would last, so I went with them. I've been using their service for three years and my experience with them has been good. They have a good program and my energy bill has been lower. The reps have called and asked me if I liked what Direct Energy was doing and if I was satisfied with their product, and I said yes.

Direct Energy is a nice and reliable company that is willing to help out if needed. We used DTE Energy previously and we had issues, but ever since we changed to Direct Energy, we haven't had any issues at all. We have spoken to their customer service team when the lights were flickering, and they were quick to respond. The lights aren't flickering anymore, too.

I have Pepco and I signed up with Direct Energy for my electricity supply. I like my electricity to be flowing well and without any interruption, and so far, I don't have any problems with Direct Energy.

I signed up for Direct Energy and I gave them my public service account. They gave me an account and they swapped. But then they said it’s a hundred dollars monthly charge and a hundred dollars to cancel, so I cancelled. I love the concept but I didn't like the way their billing was, since I’m already paying about 32 dollars a month.

I was with Direct Energy for quite a while and it was on my Consumers Energy bill. However, a couple of months ago, I've seen Direct Energy charging me an ungodly amount per unit. So, I switched companies and I got the rate down from 8 to 3. I have to look at my bill again to make sure it went through and see what I’m paying. I would not recommend Direct Energy. I'd tell a friend to check around before they sign up with any company.

We used to have New Hampshire Power and they give you an opportunity every a couple of years to pick somebody else. We do our comparisons once a year and we've changed a couple of times because we got big savings like one was for 18%. Direct Energy is too expensive for us because we’re on a retirement budget. But the service is as good as it can get and we've never had a problem. Even if they were a little bit more than the other guy, that’s not enough to change us over.

I’ve been with Direct Energy for a while and I like them better than the company I previously had because, with Direct Energy, I was able to save a little more. They gave me a good deal when I switched to them. I like them for their service, too. While other people didn’t have electricity, like my neighbor at one time, I had electricity over at my house.

My son was on Direct Energy for a while and I was hoping they would save me some money. They were not pushy when they called and everything was working.

I compared Direct Energy's rates to what I was paying and at that time, it was lower. I pay my bills with them online through their menu, and once you do it once, they have your check number and your check on file. It’s easy and convenient.

I got lower bills with Direct Energy and I am happy about it. With PSE&G, I would’ve been billed 36.17 but with Direct Energy, my total bill was only 15.59 for a certain month. So, that was a nice difference and I got a similar rate every month. Everything is perfect, and I advise others to get Direct Energy.

We were trying to save money so we decided to use Direct Energy. We called Direct Energy once when we renewed our contract and their reps were really helpful. I would tell my friends that it’s worth giving Direct Energy a try.

I tell others to compare prices of providers and pick their wisest one, which I did. I've been with Direct Energy for over a year and I now have lower bills compared to when I was with BTE. Direct Energy is doing a fine job.

Direct Energy was cheaper, but now it’s a little bit more than you can get from some other people. Also, I don’t see any difference with the price as I do with the National Grid.

I have been with Direct Energy since 2011, and it’s cheaper than other providers. It saves me money, and I’m quite happy with them.

I'm glad I switched over to Direct Energy years ago. A guy was walking up and down the street advertising for them. He came to my door, showed me what the company was offering and I liked the lower fee. It's been about seven years now that I've been sticking with them. The price has been perfect and they kept my gas bill down. That didn't happen right away but I eventually started noticing my gas bill was about $30 cheaper. I've been happy.

I've been using Direct Energy for about six years now. They offered better prices and so far, my experience has been good. My bill also seems to be reasonable. I’m satisfied with them.

Direct Energy was giving me the best introductory price so I went with them. However, I’m going to look probably for another one because it went up significantly. We’re still comparable with what’s in my area but it’s a lot more than what I was paying. But as far as the quality of the service, it’s fine. This is my third year with them. They are professional and efficient. Working with Direct Energy has been good and it's easy to manage. However, it would be better if they lower their price and give more incentive for people to stay with them.

The service from Direct Energy is good. I've never had any complaints. I take my payment automatically on the credit union every month. My electric is okay and I've never had them shut it off. Once in a while it goes out when a storm knocks the wires down but somebody goes out and they put it back on as soon as possible.

Three years ago, I decided to try Direct Energy and see what would happen. It seems to be working well so I continue using it. Everything is okay and my overall experience is excellent.

The people at Direct Energy I spoke with have been very helpful. But I'm not really happy with how my prices jacked up so much. I noticed that my pricing and my bills are significantly higher than usual at this time. I've had Direct Energy since I took over the bills when my mother passed away four years ago. And my electric bill usually goes down in the winter. But it went up from 40 bucks to $176 which is crazy. And I don't do anything different and don't use any space heaters a whole lot. As soon as I got the bill, I called and did some adjusting. Two months later, it's still really high. So I'm very dissatisfied and I wouldn't recommend them.