Direct Energy Reviews

Direct Energy is a big and good company that has an excellent customer service. Since using Direct Energy, I’ve noticed a lower electric bill, with $20 to $30 little difference to what I had before. I'm very happy with the company and I wouldn’t switch to a different one. I have a cousin who's moving right now and I just told him about Direct Energy and that he should get that company as well.

Direct Energy is excellent compared to other energy providers that I've used before. I've noticed lower monthly bills since using the service.

When I first signed up with Direct over 15 years ago, they were one of the companies that were really a lot cheaper than the main provider. Direct's price was good so I went with them at the time. I changed the plan recently and they started all over on the account. I am locked in for a year. My monthly bill has been lower since I switched the plan. But I can’t compare it to any other provider and nowadays, companies are all competitive. Nevertheless, I’m saving money with Direct and their overall cost per kilowatt is cheaper than other providers. Their representatives are good and I had no problem with them. My only issue is that they never contacted me in all those 15 years to say that during this time they’ve come up with cheaper plans and ask if I would like to switch. I basically found out on my own.

Direct Energy was a little cheaper over the other providers when I went with them. However, their price has gone up. I'm dissatisfied.

A friend told me about Direct Energy and she said it was really cheap. So, I figured, it would be cheap for my electricity, too. The experience has been okay but I haven't noticed any difference in our bill.

I liked Direct Energy's price at the time I signed up. I'm happy with what I've got and everything has worked pretty smooth for me. They also give me an opportunity to change every year. They always have different programs which they offer to me and it's my choice to take the one that I want. They help me however they can and I know that I've saved money by going with Direct Energy. In fact, I haven't even thought about going to anybody else. I've been with them about 12 or 15 years now and I'll recommend them to anybody.

I chose Direct Energy for their price, but I'm concerned about my oxygen concentrator. My bills were never high until I got it in here. They don’t have a senior citizen’s discount because this machine runs 24/7. I called my PP&L the other day and the only thing they have is if I'm behind on my bill, which I'm not, they will take a letter from my doctor saying that it's a medical emergency. They can't turn the electric off if I'm behind. All in all, I’ve been with them for about 4 years and I've been fine with them. If friends ask, I’d tell them to sign up with Direct Energy.

Direct Energy has consistently been better priced over other providers. When I renew the contract every 2 years, their reps have been absolutely helpful and friendly. I haven't had any issues and it's all been a good experience.

I did a little research, and Direct Energy had the best rates I found. I talked to the people in the neighborhood and they sold me on the rates. And then when my rates went up, I called Direct Energy to get them back down. Having Direct Energy saved me a little money on the bills but not really too much in any other way. The experience I had with them was perfectly pleasant and professional.

In our neighborhood, Direct Energy is the electricity provider. Their customer service was great. It was my first time using them and when I switched over apartments, they've continued the service with no issues. I've been locking in at 12 months and I was able to save money because of that.

Direct Energy was the only electricity and natural gas provider that was local when I started with them in 2005. They had different plans and working with them has been pretty okay. However, they could be a little bit more aggressive on promotional packages with their services. I noticed a lot of other providers have more aggressive sign-in features. Other than that, I only had two hiccups before and Direct Energy was able to remedy them.

One of the fellows from my regular electric company told me about Direct Energy, and I’m glad that I signed up with them. My electric bill is quite a bit lower with Direct Energy, it’s fantastic. Overall, my experience with Direct Energy has been very good.

I was able to utilize Direct Energy's lock in rates every year and they charge me with a rate per wattage. The only thing I didn't like was they promised me something but it was actually a false advertisement. I ended up not getting anything out of it.

My husband started the service with Direct Energy three years ago. He also signed up for Lite Up Texas which was for people with lower income. The bills were lower but they’ve taken that off because a couple of months ago my electric bill was $340. I called and talked with someone at Direct Energy because I live by myself and my bills had been low. I don’t really use a lot of electricity. They sent someone out to check the meter and they said it was okay. They also said that they were going to try and see if they can find something with Direct Energy that can lower my bills. Last month, the bill was good though. It was about $60 because I didn’t use my AC or heater or anything at that time. I still haven’t used my AC but that’s the only thing that would increase my electric bill. Nevertheless, I'd recommend Direct Energy.

I've used Oncor before and the service with Direct Energy was the same. But my monthly bill has lowered since using Direct Energy and their customer service team is usually knowledgeable and friendly when I talk to them.

I've been using Direct Energy for a long time and they've always helped me out in trying to find some ways to keep my bill from going so high. They turned me on to some programs that I could get into that would help keep my bill at a minimum so I can afford it. Before, my bill had gone up to $100, $200 and $300. Now it stays between $80 and $90. Sometimes it might make it to a $100 but I can deal with that. However, when it's getting up to $200 or $300, that's when it's out of my range.

Direct Energy came to my door and I went with them because of the price. The bill is smaller, I've got a better rate, and I have extra money. When they put me on variable rates, I called and asked what happened because it went up and they were helpful and put me back on a fixed rate. I'm satisfied with the service so far.

I was with Nice Egg Solutions then they changed to Direct Energy. At the end of the year, they tried to go variable rate, but I didn’t want that. So, I called them and told them I didn’t want a variable rate, and they ranked me up with a fixed rate for 11 months, which made me decide not to switch. I paid directly to Nice Egg, and they gave Direct Energy their share out of that. So, there was no difference from the way it was at all. Overall, I am satisfied with Direct Energy. In fact, my nephew was short on money, so I mentioned Direct Energy to him and he got a good rate.

Direct Energy was better than the other companies. They made my lifestyle so much better. Now, I can afford to pay the rest of my bills. Their customer service was always professional. Every first of the year, they call in to lock my rates. I like the company very much and I would recommend them to others.

I was shopping around for lower-price electricity so, I was calling all the energy companies. Direct Energy's rate was lower and I wanted it because I was a first-timer. The deposit was a whole lot lower than the other electric companies in the area. I’ve been with them for 12 to 14 years and they’re the only electricity company I’ve ever used. They make things really easy for me. Anytime I call them, they’re quick to help me with whatever it is that I need. I really enjoyed their company and I’ve never had any problems out of them at all.

Direct Energy fit my budget more than anything. Their service was affordable. Signing up with them was also quick and easy. All the things that they explained that I get with my account including cheaper kilowatt usage was pretty helpful. I constantly have people at my house so we are using the air conditioning and with my kids going in and out, it's a pretty good deal with what my monthly bill is. It's been under a $100. So, that's always good. I was always paying a little over $200 where I used to live. It's definitely a big cut. Direct Energy is putting more money in my pocket so it's a good impact. I would definitely recommend them to a friend.

I’m with Direct Energy and have been since they all got me down here. I’m very pleased with Direct Energy and I just renewed my contract two months ago. If they don't please me, I’ll change. But right now I’m satisfied and I would recommend them.

It's been an excellent experience with Direct Energy. I've had them for a couple of years and they're very helpful. I have no problems with them at all. I have lower monthly bills now that I have switched over to Direct Energy but they could be cheaper if they worked harder at it like everybody else.

I've been with Direct Energy for a few years. They sent me a letter that had what their rate was and I was satisfied with it. I have a fixed rate and the cost for the quality of the service is okay. I called to renew it and they were courteous. I have to renew every year and they set a reminder in the fall.

My brother-in-law referred me to Direct Energy and chose them for cheaper rates. They explained themselves real good about everything. My experience with them was excellent and they were a nice business to deal with. I talked to a couple of people about Direct Energy and would never go back to my previous provider because they were too high on rates.

I wanted to try a new electric provider and I saw about Direct Energy online. Their customer service was very helpful. They answered every question I had. So far, my light bills have been better. Direct Energy has helped me save a lot of money and when you save money, it's a good thing. My own experience has been great with them.

I had Direct Energy before I went with somebody else, but then I went back to them because I thought their service and price were better. They’re reliable too. One time, I couldn’t get a hold of anybody and it was frustrating. However, I usually speak to somebody, and they’ve been good. I’ve been with Direct Energy for about 3 years and I'm satisfied.

Someone I knew had Direct Energy and I decided to use them, too, for their rates. I’ve had to call in a few times to renew rates but everything’s been pretty smooth. Working with them has saved me a little bit of money. Everything's been great and I'd recommend them.

When I moved here five years ago, Direct Energy was one of the highly recommended ones to look at from some of the apartment complex so I stuck with it. They're pretty straightforward and consistent with the emails for the bills to follow-up. There were never any lower bills but I don't see the bills getting too out of hand. On the average, I pay $70-$80. Everything's been pretty smooth so far. I've had to call them a few times but everybody has been pretty responsive on getting back in touch with whatever I needed. Going through the recordings can be kind of a headache, but getting a representative is not too bad for the most part.

I wanted to do the pay-as-you-go, and then Direct Energy increased my rates, so I looked for something else. But then, the other company was way expensive and I wasn't happy with them, so I went back to Direct Energy. They didn't have that program anymore, but I stuck with them and the experience is great, so far.

I've been with Direct Energy for years and since signing up with them, my bill is lower. Also, the staff I've interacted with were friendly. I would recommend them.

Direct Energy provides electricity for all communities and they’re alright. When you flip the switch, the light comes on, so I’m satisfied.

It's been quite a while since we decided to have a contract with Direct Energy. We went with them because they had lower prices. Overall, I have no complaints.

I've used Direct Energy as our energy provider for over 15 years, and I've had a good experience with them. I like Direct Energy because they keep having low rates. Furthermore, their representatives have been very nice and helpful. But there have been times that I went to a different company. One time, I went to Reliant Energy and they were okay. I've also tried going with TXU but they were extremely expensive. Actually, I'm going to have to sign another contract because my electricity rates just went up, so I'm looking for better rates right now.

Friends told me about Direct Energy and our bill is now lower than it usually was. Once, my bill went outrageously high, like $300. Turns out, it was because I was supposed to renew my contract and they didn't send it out and nobody told me about it. But they took care of it. They split the bill up where I won't have to pay the whole $300-something cause I wasn't aware. Other than that, I haven’t had a problem. I'm probably going to tenure with Direct Energy. I'm happy about what I have.

I have been using Direct Energy for my home for a couple of years. I get good service just like I did with the other company, but Direct Energy was cheaper. Also, the customer service is very good. They usually call me ahead of time when the contract is going to be up. I've always had good conversations with those folks. Everything seems to be going well.

It was time to change and try somebody new, and I liked the plan that was offered to me from Direct Energy better than the ones that had been offered from others. Direct Energy offered free weekends. I would still gonna get charged the service fee but they'll stop the surcharges or any charge on the weekends or others on their free time. Their customer service is also polite and I have no complaints. When I did a set-up where I can get online and check everything out, it was a little confusing at first but after they've walked me through, I found out where I was messing up at it. It's easy now. This would be my third month with them and I've got my bill cut in half. I've already recommended them to a friend.

Direct Energy's rates are not as bad as some of the other companies. Everybody overcharges, but they do it less compared to others. I lock in the rates about once a year and the service is good, so I’m glad we have them.

Working with Direct Energy has helped a little bit in the pocketbook. They've been super nice and the gentleman that came to the house was very informative. My service stayed about the same, but I noticed a difference in my bill. It was lower for a little bit but now the bill's staying about the same.

I was with Reliant and I wasn't satisfied with them so I decided to try Direct Energy. A couple of months ago, I got a couple of bills that were a little higher than normal and I don't know what was going on. The first one was expected but the second one drew my attention. Before it happened, my contract had worn out so I called them and they got it corrected immediately. I love it, it was great. I'm well satisfied.

Direct Energy was going through the neighborhood and asked us to sign up and that’s what we did. Their service was fantastic and my bills were a lot lower now. Their sales rep was friendly and he knew what he was talking about. Overall, our experience has been okay.

I've had Direct Energy for years. I am noticing that I am going to have lower payments because they made me aware that I was paying too much for my kilowatt of about a month or so ago. That was nice because people don't usually say it. I said I get neighborhood assistance and they pay eight to nine months a year. And I never paid attention to what my kilowatts were which I probably should've. But they lowered it for some reason, so I'm excited.

I was shopping around online when I came across Direct Energy and I liked their price. However, I had a problem with the recent contract that I signed with them. It’s the lowest price point, but there was a misunderstanding between the customer service rep and myself. Other than that, they’ve been good.

My parents had Direct Energy when I bought the place and I kept it. I'm satisfied with them and I'd recommend them. However, I don't like the go around once I renewed the contract. When my contract expired the first time they tried to call me and let me know to renew. I was paying a higher premium for a long time but nobody gave me a notification and I didn't like that. People should help customers if they're loyal. If they want to keep customers, they need to call and offer the lowest rates if they're loyal customers that pay on time, instead of having somebody shop around and lose you from the get go.

Everything's all right with Direct Energy. Their service is good and their rate is a little lower.

I switched from Penelec to Direct Energy because they promised that it would be less expensive than Penelec and it isn't now. I paid two dollars higher for the last two months. Direct Energy isn't horrible but I'm not getting what I've been promised. I can't say that I'm definitely dissatisfied with them but if somebody asks me how I felt about it, I would just tell them that they're probably better off staying with Penelec.

Before going Direct Energy as my energy provider, I used New York State Electric Gas. It's a lot better rate with Direct Energy. I've never had any issues with their service, and I'm happy and satisfied with it. It's been fine with their team and they give real good customer service.

When I received the written offer I was disappointed to find a gas price much higher than others. I had not been switched over yet. I called to cancel and found out that I only had 3 days to cancel. I feel this is an UNFAIR BUSINESS PRACTICE. I WILL CANCEL DIRECT ENERGY AS SOON AS I CAN.

I used different natural gas provider before, but Direct Energy gave a better price. Plus, I call them when I have a problem and most of the time, they answer my questions. Last time, I called them about my January bill because it was not lowered to the amount it’s supposed to be. They went back, found they hadn't put it on record and said it was their fault. In the end, it worked out all right. I had a little higher gas bill but they gave me a gift certificate to compensate for it. They’ve been really good. I’ve been on a yearly contract with them for about two years. When my contract is about to expire, they send me a notice, but I don’t have to do anything if I want to stay with them. It automatically renews for another year.

I have Direct Energy as the main supplier of my electric and I’m happy with it. I had NYSEG Solutions and when they changed and were going to be going out, they recommended Direct Energy. I’m on disability and when you only make $1,300 a month on disability, it’s hard to pay the bills. Although I know I'm saving a lot because I get heat with the home energy assistance program which paid $401 this year and since it’s been paid, I now get credit coming back from NYSEG where it was overpaid and this will pay. I’m ahead by $316 and I’ve been paying $50 a shot for the last four months. So to keep ahead, I’m gonna have to quit paying up on it to get it used up because the heat has to go by August or by September. Our electricity goes out here all the time but it comes back on real fast. We have so many trees in the area and the trees are always taking over electric lines. They tend to fall out on everything else. But overall, I'm good with Direct Energy.

My wife and I are retired and we're on our fixed income so we have to shop around. We've had Direct Energy for a long time, and while we've had no problems with them, their services could always be cheaper.

They quoted me 20 percent higher than what I'm currently paying. After your contract is up you are set to a variable rate. This company preys on people who say yes to this ridiculous scam. People only need look at their bill to find out. Ask your direct supplier and they will tell you not to do it.

Direct Energy is a no muss, no fuss deliverer of natural gas. We use them and we're completely comfortable with what they do with our natural gas. Our utility company is called Consumers Energy here in Michigan. They bundled the whole deal and we use them until Direct Energy reached out to us. They are the only one in this market that was reaching out for alternate delivery options. Their price was better than Consumers Energy so it was a pretty good choice and a great deal. Consumers Energy still handles everything else and Direct Energy keeps a low profile, which is fine. I don't need to worry about my natural gas deliverer. I'd recommend them.

Working with Direct Energy has kept my lights on and it's been really great. I don't get any problems with the billings, unlike some other companies. They're very polite whenever they have called and they've answered any questions that I've had. The rates have been good and I'm very happy with them right now.

I would like to discuss how Direct Energy charged me 448.13$ more than I would normally pay for my gas in a one year period which adds up to about 2000$ for the period I was with the company. Here are the facts: Consumer Energy is gas provider. I received a letter from Direct Energy stating that they can lower my gas prices. I signed up with them as my supplier. I did not notice this offer will expire in Oct. 2013 and I will be charged variable rates. Direct Energy claims that they sent me two letters back in 2013 letting me know I need to renew to get a fixed rate. Unfortunately I did not receive the letters or I did not notice. During all these years there was no attempt by Direct energy to notify me again.

The reps came through the door and asked if I like to sign up for Direct Energy as a gas supplier. And they said, “I’ll beat Peoples Gas prices.” It was good for a little while, but it is really expensive. It’s like I’m paying Direct Energy and Peoples Gas. They usually charge me $22 for a month. Then they like to play a lot of games one season around because when I had some credit of 100 and something dollars, they’ve put the whole amount for just supplying gas. I called to ask and they said they sent me a letter to reapply for the Direct Energy, and I didn’t respond. So they’re gonna put me on a higher plan. I don’t think that was right. We have a plan I was on. If you suggest that I recertify and I did not reply, it does not mean to go up on my rates. That way, just keep me as the same because I didn’t reply. They charged me two months’ worth of gas supply. It was $99. They took all the credit that I have, and I also have to pay. That was not cool.

Direct Energy is a lot cheaper on the cost compared to my previous provider. My bill is outrageous but I can control it now, and I'm a bit more comfortable with it. I don't worry about it anymore because it's in my range. I have a few more companies who want to talk about changing, but I've been so comfortable with Direct Energy that I'm not talking to the other companies.

We’ve been with NYSEG for 40 years and then we got this thing that we were with Direct Energy. We never changed anything so my husband called and was told that we're now with Direct Energy. Then we went back and forth. They gave us six months to change and if we changed at that time, it was gonna cost us $90. My husband didn't want to give them $90 so he said we're gonna sit it out. Then we stayed with Direct Energy because we had a fixed rate and with NYSEG, the rate was variable. We still pay our bill to NYSEG because Direct Energy said they're just gonna supply electricity but we should make the payment to NYSEG. Direct Energy is just doing electricity and NYSEG is responsible for everything else. There’s so many companies involved with this now and it seems the companies are stacking on top of each other and charging their fees. For example, the electric bill is $50, but the time NYSEG puts their price on, it becomes $100 a month.

So far, I've had a very good experience with Direct Energy. I've used a different company before but Direct Energy's prices were lower.

My regular supplier is PP&L but they're rates are high. So we had Dominion and they're like a credit card. They gave me an introductory rate and all of a sudden I had them for a year and their rates went higher. And then I got in touch with Direct Energy and their rates were good. Recently they got in touch me and the rep told me the rates have gone up a little bit but they're still good so we decided to stay. We could save $20 a month and over a period of a year, that's substantial. My wife and I are both retired and if we can get the lowest rate and more bang for our buck, that's where we go. All in all, I've been happy. Direct Energy is cheaper than everybody and every time I called and talked to somebody, they're very friendly and cordial.

When I was called and talked into getting Direct Energy, I said OK because it sounded good. They're not really my provider, but I get a little bit of discount with them. I pay BGE and BGE pays Direct Energy. Currently, I'm on a budget billing with BGE, so the bill doesn’t change ‘til the end of the year.

When Direct Energy called me over the phone, they were the cheapest provider at the time, so I signed up with them. Their reps have been good. They're able to answer my questions and they seem professional. Also, I believe I'm getting lower monthly rates so it's been a good experience.

I'm on disability and the high prices of my electric bill led me to switch to Direct Energy. Their team's very good and working with them has made my life easier. They're really nice when they come by and they remind me that I have to sign up or they send me a letter reminding me and that helps me out a lot because I have trouble with my memory.

I've had a very good experience with Direct Energy, no problems and I love the price. It's allowed me to have lower bills. They called me and gave me a price that was lower than what I have been paying and lower than anybody else. I have NestEgg Solutions before I switched to Direct Energy. It's been fine with everybody that I've had. I don't lose electricity very often and then I have neighbors who have lost them for weeks. I've gone the most was 48 hours and then that’s when I went out and got a generator.

I'm happy with Direct Energy's service and I'd recommend them. I've been cutting my power usage just by turning lights and junk off.

I've had a good experience with the representatives from Direct Energy. They seemed professional and were able to answer any kind of questions I had. Because of the price they offered, I ended up going with them.

Direct Energy was the lower rate when I got it but my monthly bills just went up. I'm gonna call and find out why, but if they're gonna increase their rate, they should let their customers know before they do it.

Direct Energy's rate made me go with them. I'd recommend them.

Originally I was with another company called Nice Egg Solutions, then Direct Energy took over what they were doing. The price they gave me weren't the cheapest but they offered a 12 month fixed rate which is what I was looking for and was one of the main reasons I decided to go with them. I like to know what my bills are going to be throughout the whole year. Besides just discussing what plans they had I don't have much interaction with Direct Energy. But when I talk with them, it's pleasant and I got no complaints about it. Working with them made my lifestyle simpler. I don't have to worry about what's happening with it. There's one drawback to it but that only applies to your first year with them. If you cancel your services with them before the first year is up, you get charged a $99 fee. But once you get past that first year, they waive the $99 fee. Overall, Direct Energy is simple and provides a lot of options.

My contract with the provider I was with before was coming up. I switched to Direct Energy because they had cheaper rates. My monthly bills are lower with Direct Energy.

Direct Energy gave me a lower rate, so I signed up with them. My monthly bills now go up and down, but overall I'd recommend them.

I’m getting a cheaper rate with Direct Energy so there is definitely going to be savings there and I'm just waiting for my next bill to come in. I got a lot of friends who have them too, and I’ve talked to other people who have the other providers but they went back to Direct Energy. I’ve been with Direct for over 20 years now and they've had different name changes. But I’m happy and I really enjoyed them in the past. They really did good by me. Although it would be nice and better if they keep with the same name. They get somewhat confusing after awhile when they call you and you got to renew it and it’s a different name than what you’re used to. It gets a little complicated.

The service of Direct Energy seems to be very good. The young gentlemen that came by were just very nice. They tried to go over all they had to go over with me. I was having a little difficulty and my son came out and he explained to me what they were explaining. I like that they did a very good job. Last year, I bought air condition because it's pretty hot but the bill has gone down. That's a big help to me because I'm on fixed income. And so far, I like Direct Energy and would recommend them to a friend.

I used New York State Electric and Gas (NYSEG) originally then switched to NYSEG Solutions, which became Direct Energy. Then, after a year, I got a re-app in the mail through Direct Energy and they had my account number. Their rates were less and they guaranteed that they provided the same service as my prior supplier, so I called in to lock my rates. So far, I’m totally happy with their service and my electric bill. It was a very easy experience overall.

I used a different electricity and natural gas provider before. Then, Direct Energy came to my house and their rate was lower than the one I was using. However, I don't have them anymore. But it was okay while I had them.

I had Direct Energy for a long time and did recommend them to my daughter who is living in Coplay, Pennsylvania. I had no trouble with Direct Energy or PPL but I'm always looking for lower rates. And almost every month or two, I'm getting somebody asking me for lower rates. I've switched over now to a lower rate. This new rate is for 24 months without a change. There's no variable in it. That's a good deal because the best I could ever do is a year. They guaranteed for two years at $6.69. I'm willing to try any company as long as it isn't a variable rate. And a couple of years ago, I got burned on a variable rate as everybody did. They switched the rate real high without telling us. And I had some terrible bills for that winter. So, I'm keeping an eye on something like that. I do not want a variable rate anywhere, anytime.

I've used other energy providers in the past, and they're calling all the time. Compared to them, the service of Direct Energy is probably pretty good. However, I haven't seen too much of lowering my energy bills since I used Direct Energy. If they lower my bill, I would think they're a great energy company. Usually, my Direct Energy bill comes to my electric bill. My electric bill was lowered because I was paying over $100, then I tried to call Direct Energy and my electric bill went down to $80. Last month, I got angry when I saw my bill. I called Direct Energy today about my bill and they said there's no reason that bill was so high because they got my payment after they sent the bill out.

I've had Direct Energy for so long, but I called to cancel it several months ago because the bills went up so much. Their rep said, “Well, we sent you a notice after two years and you didn’t respond.” But, I never got any notice whatsoever. She argued with me on the phone about it but I said there's no need to argue because I know I got nothing in the mail. I'm not deranged or I don't have any kind of dementia. I'm fine and I know I never got any notice but she was real rude about it. Then, I called back and a different rep told me they had a fixed rate, that they would lower it and keep it at that. She was so kind and very clear about everything so I said “I’m gonna do some research and I’ll call you back.” And she said fine. I found out the rate was the same with some other companies and lower than others.

I went with Direct Energy because they have a lower price. I had NYSEG before, but with Direct, my bill is a little bit lower and I've had no problems with them. My experience with them has always been good.

I was out trying different electricity and natural gas providers. I had to have another one that I used and I wasn’t happy with them. I went with Direct Energy and I’ve never had an issue. They were good in social skills and everything. It's been a good experience.

I contacted Direct Energy to make a little bit of savings on my energy bill, and so far, the system seems to be working the way it was intended. The reps I talked to were explicit. They had the information that I was asking for and they sent the pamphlet out properly. I've had them for three months now and there's an approximately $5 a month difference in my bill, so I'm satisfied.

We decided to switch to Direct Energy. So far, it's worked out good. I'm very happy with the service. I've only had one year where I complained why I think I paid more than consumers charged. But that is okay. I've never had any trouble with their people. The only thing is when we called to renew, they should say, "This is what consumers is gonna charge and this is what we're charging." They should give both prices, so we know what we're doing.

I have used a different provider before, but Direct Energy is better because I like the prices that they gave me. There's also a big difference in their service, which is very good. Their team was very good too, and everyone has been very nice.

The experience with Direct Energy is good and their service is more than what I use. I could use less than what they’re charging to break it in.

Direct Energy was going to be cheaper than other companies that's why we went with them. So far, I'm happy with the service. The house is warm and we have a couple more dollars in the bank.

Direct Energy was cheaper than my previous provider (PSE&G). But I didn’t like that I had to keep calling to get the good rate. After a certain amount of time, you get switched to a higher rate unless you keep calling and asking them for the lower rate.

I’ve been with Direct Energy for years. They were a little cheaper under gas. We got a lot of appliances and we use them a lot. The bill usually seem like it runs around $162 including customer charge, gas distribution, energy efficient and supplier charge. Because the bill gets kinda high, I am on a payment plan. They charge us $80 every month.

When I found Direct Energy online, I decided to go with them because of their cost. Locking in the rate was great. Direct Energy's service has been fine and we haven't had any issues at all.

My bills have been good with Direct Energy. They’re considerably cheaper. Two years ago, the highest electric bill I ever got was in February. It’s under $500 and I haven't had one since then. But I've been switching back and forth and I hate to be bothered over the phone because these people keep calling you.

I've been with Direct Energy for seven years, and the people have been friendly and knowledgeable. They started out very cheap and I benefited from it. But now, my bill is high and I'm not getting the benefits that I was getting before. So, like anything else, they bait people in and mostly get them believing that they're helping them and then, in the end, they won't be doing that. So now, I got to bite the bullet until the contract is up. Since the bill is going up, I've been thinking about trying to go solo because it isn't helping me now. I have to check and see the difference in the rates and how high it can affect or help me. For one, there's one thing that they do that I dislike totally. My bill goes sky-rocketing and I don't know what they're doing. Also, at the end of the contract, they should notify me that I'm coming up to the end of my contract. However, they don't do it.

I never had a problem with Direct Energy but recently I got an increase that was about $64 a month more than my normal budget. I got behind $417 but I had no knowledge of it. I noticed last year that my bill was cheaper than normal and I kept checking what I used, what I had to pay, etc., but I didn't realize it wasn't affecting the Direct Energy. My electric bill just shows Jersey Central part and when they showed me my balance due, I thought that included Direct Energy, too. I was paying about $90, then it went to $99, and now, it's $164. Part of that is the arrears but I am not sure if that will go down after the arrears is covered. If they would have notified me sooner, I would have made other arrangements to pay it. So, I was upset about that. I know things go up and down, but I was shocked because that's the highest that I've had since I've lived in the house.

My experience with Direct Energy has been good. I've got lower monthly bills and it's better than consumers' rate. Their team is also polite and knowledgeable.

A person came to my door and told me about Direct Energy. At that time they were giving a better rate than other providers so I chose to go with them. They give me a year or two program with a fixed price. Then, I could call them up and they would give me the best deal that they have. Moreover, their team members were very helpful and I'm very satisfied with their service.

The first contract that people will get from Direct Energy is gonna be good. And then after that, they might as well look around again because they're not gonna stay at the same rate. Direct Energy offered a better rate than what I was getting with the utility. Unfortunately, I'm paying more to Direct Energy now. The initial rate for the light that was guaranteed for 15 months was $0.10 but as soon as they came back with the second contract, it was $0.12 or $0.13. I was within a couple of months with them, and I called them so they took half a cent of which made it $0.12. Right now, Public Services' rate is less than $0.12. It's not a significant difference but I'm sure as hell not getting any break through Direct Energy with my second contract.

I had Constellation Energy before, and then Direct Energy took it over. When the guy saw the electric expires, they gave me a new charge, which was a little bit less than PSEG's rates, so I save a little bit of money on the utility bills. From all appearances, it looks like a good company to save some utility bills and I haven't had any bad experience.

Somebody from Direct Energy came to my house and told me that they could save us all kinds of money and that we would get a check back each year for the difference. But that happened for one year only and for 64 cents, but it's never happened again and I never had an explanation of why I don't get money back. Also, if you call in every year, they will reduce your rate. I get a letter every year which comes way before the time that I have to cancel it. They raised my rate quite a bit and they told me they could lower it, but I'd have to call every single year to do it. They did reduce my rate but I don't even know if that's a good or bad rate because I don't know what Consumer's would charged me. So I'm thinking of going back to our other energy company next year. I was going to drop Direct this year and let it go past the time because I don't like their different ways of doing things and they're not sympathetic.

I thought I'd try Direct Energy and see if my electric bill would go down. It did a little in the beginning but then it went up again. I'm not with them anymore. They should keep the prices down if they wanna keep people.

I signed up for Direct Energy service after two fairly pushy salesmen came to my house. I wasn't totally sure what was happening so I signed up, mostly to get them out of my house. They assured me I could cancel my service within 10 days with no penalty. After talking it over with my wife I called a day or two later to cancel the service. The woman I spoke to on the phone was very courteous and helpful, but as it turns out she never cancelled my service so I had to call back two weeks later after I received an email saying my service was about to begin. All in all a service I didn't want was pushed on me and it took two tries to cancel said service.

I've had Direct Energy for years and I'm satisfied. Initially, a young lady came to the door and she was certainly polite. At the time I got Direct Energy, I realized that it was less expensive. I haven't switched back and forth because I haven't had any problem and I don't like switching back and forth all the time with things. Overall, my experience has been fine.

Direct Energy is my third-party supplier. The electric company gets the electricity from them and pass it on to me. The electric company bills me and I pay the bill, and they pay Direct. Their sales rep contacted me over a year ago and they offered me a lower price than my electric company. They said I would be at a fixed rate and that I had to stay on it for eight months. They've given me what they said they would and I'm staying with them.

Direct Energy had the cheapest rates before and I’ve been using them since 2012. But my bill now is so high. The gas went up to 20 cents a kilowatt and the electric increased to 4 cents. So I left them and switched to a cheaper company. Direct Energy is the only one that has a $99 termination fee and they're still calling everyday trying to tell me that I got to pay that fee. I told Direct to call my current provider because they said, "If Direct tries to take it to collections or something, then we'll pay it. Otherwise, don't worry about it."

I have called on numerous occasions concerning the $100 gift card "incentive" as part of this program. I have been provided different and contradictory information during each & every call. It has now been almost 9 months, and I have yet to receive the first $50 gift card... which was supposed to be sent after 6 months. The only consistency, is that every customer service rep, & supervisor, I've spoken with has an excuse as to why the request hasn't been processed or received. They also push back the time frame by 8 weeks with every inquiry. This is the absolute worst customer service I have ever received. All I seem to get are lies and the runaround.

I'm with Direct Energy for about two or three years. My bills are about the same and I'd like to know if it's going to come down.

A girl came to the house and talked about Direct Energy. I liked her sales pitch so I signed up with them. I've used the public service in the past, and I've got no problem with either that one or with Direct Energy.

I get so frustrated contacting your company because I ALWAYS get a representative that is VERY difficult for me to understand and they give me incorrect information. I usually ended up ending the call with no resolution to my initial problem.

Direct Energy was cheaper so I used them. I've had it for a year but I took my bill for granted that it's less than it was before.

I decided to use Direct Energy for the convenience of it. I've been with them for quite some time and it's fine. I've had lower bills and the heating seems a little stronger. Some of my neighbors have asked me about the system and what I thought of it and I recommended it.

We used Consumers for gas before but they were ridiculous. My husband then signed up with Direct Energy because it was cheaper. We were both on fixed incomes and we're senior citizens. Our lifestyle is a lot better after working with them. They're great and my experience with them has been excellent overall. I'm very satisfied and I even told my daughter next door about them.

The representatives were always very professional and polite. I was able to get a good price. The process was easy and didn't take a long time at all. I am planning to call and try to get a better price for my parents.

My bill's going down a little bit since I had the service, and I had a good experience working with the team members at Direct Energy. I would recommend them.

My experience with Direct Energy seems to be okay. I chose them because their rate was cheaper and also, this month's bill was lower. Working with them has been fine.

Direct Energy's rates are cheaper so I decided to go with them. In addition, their reps were pleasant. So far, my experience with Direct Energy has been good.

My bills became lower once I started my service with Direct Energy and I'm happy with it. I've recommended my sister and my friends to them.

We’ve got the option here in New Jersey that we could take an outsider for delivery. Also, Direct Energy's rate was better than our original. It's on freeze for a year. My gas bill is lower because of that. Once I signed the paperwork, everything's okay. When I do my bills, I'll check to see if it's time to renew the contract and if the price is still good, because when the contract expires, the price would go back to what it normally should be, at a higher rate. But right now, I'm satisfied with Direct Energy.

Direct Energy’s price was cheaper compared to other electricity or natural gas providers. I spoke to them when I was making the change a few times and they were nice. They explained everything to me and gave me what I wanted. But I already switched. I hope they lower the price again.

I have been a customer of Direct Energy for three years. The only thing I don't like is I got two separate bills and I want to get only one bill. One for Direct Energy and one for Public Service, and sometimes I forgot to pay one. Then they call me when I am late with the bill. But it has been fine. They gave me a new promotion and I'll stick with them at least for one year.

I have used another electric/natural gas company in the past. The service provided by the previous company and Direct Energy is around the same. Still, monetarily speaking, Direct Energy offered the best deal for me so I chose them. I'm satisfied with them.

I've been with Direct Energy for almost two years. I first heard about them through PSE&G and their switch program for lower rate. An agent started coming around to the house and changing people over. They came, changed us over, and gave us a cheaper rate. They said if we stay with Direct Energy for three years, they'd give us a free thermostat.

I've had Direct Energy ever since the time they still go by another name. Their rates were better and I noticed that my bill has come down a lot since I used them. When I talked to some of my friends, they still have JCP&L now and some of them have small houses than I do and they have higher bills. Also, their team has all been very nice and helpful. It's always been a very good experience and I've never had any problems with them.

Having Direct Energy is saving me a little money. I have not had any issues with them and I’m happy with their service.

Direct Energy called me and they indicated that the cost would be cheaper than JCP&L. Then they're saying some cost benefits. I went with them and I had no issue with them.

I've been happy with the billing since I signed up with Direct Energy. I compare the bills always with what it would have been if I were getting the cost from PSE&G and for the most part, Direct Energy is much cheaper.

I made a rate comparison and found that Direct Energy's rate was reasonable so I went with them. They were less costly than PSE&G, however, it was almost even last year. I didn't switch though to PSE&G though as Direct was right in the same ballpark. So far, I haven't had any service interruptions. Also, I dealt with Direct's staff on the phone recently but everything was very professional. On the whole, Direct Energy has good service and it's been a positive experience.

I've had Direct Energy for a long time and they are good. There was a man that came to the door who said he was from Hawaii and that's how I got signed up with them.

I've been with Direct Energy for a few years now. I get my bills, pay them, and I haven’t had any problems with them. Every couple of years, they send me the literature on it and I read it, and see if I want to change or I want to continue with them. So far, I have no complaints and I'd recommend them.

When I first started with them, I paid a considerable amount of money compared to with Consumers but in more recent years it hasn't been as much. You don't know if they're going to go up or not. Since I have had the initial good experience, I went with them again. I wasn't as satisfied the second but I didn't say this much as time went on. Then I renewed this year, I called and I had to do some checking. When I called back, they quoted me a different and a higher price than they had given me originally. I was just disappointed that it went up in just a couple of days from what they had quoted me before. It made me hesitate. I wasn't sure I was gonna go ahead and do it with them this year or not.

I had contacted Direct Energy back in December when I found out that the other companies in our city were offering rebates to their customers. So I asked and Direct Energy said they don't offer rebates. So when I was preparing my move I called to put a cancellation order through for our Electricity and Natural Gas, as I went with a company that actually cares about their customers. Only to find out that Direct Energy would be charging me a fee for cancelling both my Electricity and Natural Gas. Nice way to treat customers. Don't offer rebates to help out then charge when someone wants to leave only to have the customer service agent offer incentives to keep me as a customer. Very nice service NOT.

I’ve heard that Direct Energy is good compared to other companies. I've been using them for about three months and everything's been good from what I was told. There have not been any hidden fees so I like that.

Their marketing literature said they guaranteed a rate lower than People Gas (the delivery gas standard) and I find out they were 9 cents higher for 12 months. Then apparently my contract lapsed and instead of reaching out to me, they pushed the therm rate from 43.9 cents to 54.9 cents to 61.9 cents in the middle of winter, causing my monthly $80 gas bill to soar to $350!!! I called their customer service and they said it was not their problem and that I was on a variable rate -- I asked to adjust the rate to a fixed rate and they demanded a 12 month agreement and offered me credit in the form of a gift card only at the END of the new 12 month period.

I was practically force to sign with them. Representative wouldn't leave my apartment without a sign contract, after telling him a thousand times that I was not interested. I freak out because I have a baby at home and him simply would not leave. He offer me a lower bill if I sign and I wouldn't not buy but well I sign. I just wanted him out of my apartment. The bill was higher and sometimes ridiculous high. So after calling them many time I decided to go back to my regular provider. So now they send me a bill for 198 dollar for breaking the contract that they did not honor with a higher bill than they originally offer. They're now harassing me to get payment on that bill. I need help. This thieves cannot go around forcing people to sign a contract that is just beneficial for them. I started with them in 3/29/2016 you can see the variation in the bill since then and I went back to my regular company on or around September.

My sister got Direct Energy and she turned me on to it. Other companies have higher prices. Direct Energy's service is better and my monthly bills have been lower so far. I'm enjoying it and I'd recommend Direct Energy.

It was my very first apartment and the leasing agent suggested that I use Direct Energy because he has it and he said they're good. So I've been with Direct Energy ever since. I use it strictly for electric. Last October, they sent me an email when my contract was almost up. It said to call in to see what specials they have. I want to keep everything as is and I asked them what they had going. The gentleman I spoke with that day was very helpful, and explained the different plans they have and the differences between them. He guided me into which plan was probably best for me and it was something that was rather cheap, so I was very happy with it.

I had $102 for my bill this month when I've always been paying $60. During December, I turned on the heaters a few times, but I never knew that it will go so high. From what I’m seeing, it’s going to be some $90 for the next month. Overall, everything is okay. The only thing that’s bad about my experience with Direct Energy is that my billing cycle is going too high and I don’t know why.

There hasn't been a problem with Direct Energy, so that's always a plus. I'm very contented with what I have and I'm not changing even if someone comes to my door. I'd definitely recommend them to somebody else. It's good overall.

I've been with Direct Energy for over five years. I was with TXU previously and I didn't like it. I love Direct Energy compared to TXU and their kilowatt rate is cheaper. Direct also does not hide anything, and I know what my bill is. Also, if I need to pay an arrangement, they don't have a problem making it. The Direct Energy team has always been positive and I've never had an issue with them. Since I've been with Direct, every day is less stressful. They are a good electricity company to deal with. They have good customer service and their rates are low.

We had Direct Energy before in our old house, and then we moved and tried to get them again. They were screwing us around and it was not a very good experience. We were with some other company before where our bill was just ridiculous. It was high that we switched, and Direct Energy had the best rate at that time for what we needed. At first, the service was about the same as the previous company, but most recently, when we moved into our new house, they were pissing me off and it was very frustrating being on the phone with them for six hours. Apparently, they needed a copy of our Social Security number, which I've never heard of in my life. And apparently, whenever we get flagged for something fraudulent, we have to do that to get our account opened. I didn't even want to use them. We tried to go to another company and told Direct Energy to cancel everything, but they didn't, and we ended up having a contract with them somehow.

I had moved and I needed an electric company. I looked at a few providers and Direct Energy was the best one. I liked the deals that they had and the free weekend option was a good idea. Working with them has lowered my electric bills. I could also see my bill online. I'm at work most of the time so I don't have to worry about being broadsided. I'd recommend anybody to try Direct Energy because their service is immaculate and I love it.

The family I bought the house from used Direct Energy and I did not change it. The day-to-day service like when we have the power outage in our areas is contracted to another company. So we are serviced by the same company and my dealing with the energy provider is just the monthly bill. Also, their reps provide me the information about the various energy plan. Overall, I thought I got the electric plan to fit my needs.

I just bought a first-time home and when I was looking for an electricity or natural gas provider, Direct Energy was the only one who had somebody from America to talk to. I tried several people and every time I got somebody I couldn’t even understand what they were saying. It's been good with the team at Direct Energy except when I first signed up and they told me they gave me a good deal. But then I found out that a friend of mine, who’s using Direct Energy too, has a lot cheaper rate and I was wondering what’s going on. In other words, the first representative I dealt with at the beginning wasn't very informative with different packages I could have because I wanted the cheapest rate I could get. So when I called back Direct Energy, the second representative was more informative on other offers that are out there and I was able to get a lower rate.

Direct Energy is definitely a lot better than Ambit. Their rates were a lot lower than a lot of other places and it was really easy for me to transfer everything over. In fact, the bills were a lot lower than they usually were. Plus, working with the team was really pleasant and they know what they're doing.

My wife was harassed this evening by a sales person claiming to be from AEP Ohio. Would not let her say no and go back in the house. Conned her into no string attached service. Little did she know he was not from AEP, but Direct Energy. The so called paperwork has nothing but 4 scribbles from sales guy Eric. The fine print of 2 year commitment and cancel fees were never discussed. Writing this to warn people of this shady practice. Will be trying to cancel this but sure it will be a hassle. If it is, BBB will be notified.

I got online and Direct Energy was the one that had the lowest rate. However upon renewal, if they have any promotions or discounts, I didn't know of any of them until after I've renewed. Because once the rates go up after a year or two, whatever the promotion is, there's no notification sent out saying that the promotion ended and if I wanted to look at other options. But their reps have always been pleasant, knowledgeable and very helpful in giving out different plans where I'm able to choose one. I'm very satisfied with regards to that.

Direct Energy was cheaper than other companies per kilowatt when I signed up with them. They were willing to work with me and my bill is not that high right now. They're a good company to be with and I'd recommend them.

It is easier to get electricity with Direct Energy and I like their rates. It’s our first time having energy service and I never had any issue with them. I would recommend Direct Energy to others as well.

I've had Direct Energy for several months now. I used another provider in the past but I like Direct Energy because they have a lot more choices as far as what kind of electricity is being supplied, whether it be conventionally on unconventionally, or green energy. Other ones had that too, but it wasn't user-friendly. Also, I like the website a lot since it helps us keep track of what we're doing and make sure we're not using too much.

I've used Stream and Reliant in the past and Direct Energy is comparable with them. But with Stream, they would've called or notified me via email when my contract was up. Also, I was disappointed with Direct Energy when for five months, I paid three times of what I should've paid. We live in a two-bedroom apartment and last month our electricity was $40 but there's one month when it's $160, which was ridiculous. But, that's my only issue and I've been with Direct Energy for a while.

I was with TXU prior to switching to Direct Energy. I'm very happy to be with Direct Energy and if there is a question for anything concerning rates or whatever, they've always been very helpful, fair, and give me the best there is. They have been very great to me.

I knew about Direct Energy through my daughter. I've had other providers before and they're not good. Direct Energy is better and they answered all of our questions as best as they could. I would recommend them to others.

Resolved.

It's about four years now that I've had Direct Energy as my energy provider. I used CPL Retail Energy before, but I like Direct Energy. Whenever I had a question or something happens, which is rare, the team at Direct Energy have been efficient, courteous, and quick. If I have a problem, they do what has to be done right away. On the whole, it's been very satisfying and good with Direct Energy.

When I first got my apartment, the people that I got my apartment for suggested Direct Energy so I went with it. My experience with them is going well so far. I pay my bill using the online site that they provide.

Direct Energy's service is great. However, I'm in a 1-bedroom residence now and my light bill has gone up and I'm not at home during the day. My light bill is at $10 to $15. It maybe because I moved to a smaller place, but I was in a 3-bedroom before and my bill was only $40 to $60 a month. Overall, my experience has been fine.

I like the pricing of Direct Energy. It's better compared to my old provider. It was fine setting up the service with Direct, too. I had no problems with it. I would recommend Direct Energy to other people.

They gave me a good rate plan on the electric bill so I tried it out. They explained everything and were nice talking to me. Direct Energy has helped my pocket and I'm very happy for the service they have given.

At the moment, I'm fine with Direct Energy. They're pretty tops. I went with them because I didn't want to stay with TXU. I was real pleased with my electricity bill this month because it was only $128 and we've had some cool weather. The rep who extended my service was very nice. I called to check on something and he told me that I just had another month but he would connect me with my new service as quick as it came up. I'm very satisfied with Direct Energy right now and would recommend them. The only complaint I have is that they charge me a fee when I don't use enough energy. I've got a house that's well-insulated, and I resented having to pay for energy that I'm not using, although it's not much. But I didn't get charged that fee this month, and I'm watching that closely.

Direct Energy had a good price point and different flexible plans like the weekend free. We are one month into their service and so far, so good. It was a smooth interaction and we haven't had any problems. Their support staff is friendly and they provide all the information. The most important thing to understand is that there really should be a transparent fee. What is the price plan? How much are the real-time charges and proposed charges which are going to be affecting or coming my way? That kind of clarity is what is required and that's what I found out in Direct Energy. The only difference is Direct Energy's hours of operation are comparatively less than the previous service provider.

A salesman showed up at our door saying he was with our energy company. It was freezing out so we invited him in. At which time we foolishly signed the agreement with him saying that there was a fee that would be reduced on our bill. Only as we were signing did he say that he was actually with Direct Energy but made it sound as if they were just removing a $30 charge on our account. Not changing our service. The whole thing felt sketchy. Due to me thinking that my husband understood what the guy was talking about and my husband thinking I understood, we ignorantly had signed their contract.

Everything is consistent with Direct Energy which I decided to use because of their pricing. Working with them has been really easy and very smooth. The last couple of people I spoke with from the company were very helpful. They sent follow-up emails, which was very important when helping me so that was great. I've had a convenient experience with them.

I've used Cirro in the past and the rate was lower, but the current deal that Direct Energy had at the time was the free electricity weekend. Both of them were great and as far as service goes, they're about the same. But Direct Energy's rates are much better. It's really seamless. It's easy to use in regards to paying and seeing how much energy we use on a regular basis through my account online. Their mobile feature is also a lot better than Cirro's. It's easier to use and more up-to-date so that's a plus as well.

Direct Energy didn't ask for a deposit and it was easier to work with them, so I then went with them. I used another provider over 12 years ago, and Direct Energy has better rates. Their people are very helpful, and I always get good customer service when I call.

I like Direct Energy. They're cheaper than Tara Energy, the one I had before. Plus, the weekend is free, which was why I decided to use them. Their team answered me right away when I called and asked them regarding an email they sent about the deposit last month, so I didn't have to pay for that.

A salesperson came to the door when I (the account holder for our Gas and Electric) was not home and allowed him to sign up for this. Sadly I know the scam this company runs promising lower rates, blah blah blah, when it is actually the complete opposite and it honestly ends up affecting you badly if something happens with your electric or gas provider as the provider will make you work with Direct Energy. I want to cancel this immediately and I will not be paying the outrageous $99 fee to do so. What needs to happen?

I've used TXU, Reliant, and Ambit in the past. My bills are lower now that I'm with Direct Energy. I haven't had any problems and I'm satisfied with Direct Energy.

I did a google search and was trying to make a comparison amongst other energy companies and Direct Energy had the best rates. Their price seems a lot lower than the previous provider which I had used for a long time. I changed my service from one residence to another as we moved into a house now and the customer service experience in doing that was easy and painless. Also, everything is user-friendly with Direct Energy as far as the app. We have weekly updates as far as the amount of energy I'm using. It makes me conscious of making sure I'm not wasting energy. I can monitor what I'm doing as far as using electricity. So, it's helpful.

When we were with TU Electric, I got a $525 electric bill and was about to have a stroke. My friend then asked me to try Direct Energy as that’s who they’re with and they’ve been pleased with them. So a guy from Direct Energy came, talked to us, and I liked what was said so we went with them. We cut our bill by about 25% the first year. Then our cooling system went out so we got a new a high-efficiency cooling system which cut our bill even then. Three years ago, in December, we had that big bill, but every year it’s come down. This year for December, we had all the family for Christmas and people in and out, and the bill was only $200.

I have Direct Energy and they're fine. I'd recommend them.

I’ve been with Direct Energy for years. I called a long time ago and didn’t have any problems with their reps.

This evening a person claiming to be from JCP&L came to my door to fix a problem on our bill. I advised her that I wasn't the homeowner and she said as long as I was the one paying the bills for the homeowner it was ok. She had me get my bill and once I got it she asked for the gas bill as well. Before I could ask questions she had me sign on a tablet but told me to write in the homeowner's name. Right there I was feeling pressure. I asked what company she was with as I already had a bad experience with Veridian and she said she's been "cleaning up those messes with the neighbors too". She finally told me she was with Direct Energy. I don't understand the need to lie and say she was coming from JCP&L to "fix the mistake" on my bill.

I had Direct Energy when I lived in a metroplex prior to moving out. I just moved back and I got them for my home. When I was moving back, I assumed I'm going to be moving into one unit. Two days before I move they said they want to move me into another unit but I had already set up my electric. So, I had to call Direct Energy's customer service immediately and switched units I was moving into. So far everything went good. We have been using Direct Energy for a while now, even before I moved but my bill is unusually low. I’m going to call them next bill if it was that low again to make sure they have my right service address because I'm not used to my bill being this low. If it is this low and this is a legitimate bill they will hear nothing but good words from me because this is an unexpected price.

Direct Energy reps are usually pretty good. I haven't had any bad interactions with them yet. I like the fact that I can do most of it online and they answer pretty quick. It's been awesome so far, and I'd recommend them.

Like many people I got a knock on the door and it was a Direct Energy sales person. They told me that they will be my energy supplier and I sign. About an hour later after reading all the fine print I call to cancel and after reading all this reviews too! I call an hour or so after I sign still have my 3 days to cancel! I got a confirmation number. Now me who's been working in the legal system myself recorded the conversation with them just in case they have no records of me speaking to them. I will call again tomorrow and the next. Will follow up on this review.