Direct Energy Reviews

When initially when I started with Direct Energy, I thought, "Well let me try it and see how my bill looks." The other companies that I called didn't give me any explanations. When I asked them questions, they were like, "It's in the letter." And I was like, "I don't know how to read my bill so that's not helping me." Direct Energy explained better and were a little more user-friendly. I did try it for six months and I saw that I was saving. Also, I haven't had any blackouts. I called their team about my budget and they were very user-friendly as well. I like to know how much I have to pay every month instead of trying to guesstimate. Everybody's been professional, very nice and helpful. I work in customer service for 38 years and you don't tell somebody that's a stupid question if they call. They have always been very nice and I got the quality of customer service that I like to give. It's been great.

Direct Energy has a cheaper rate than what I was paying. However, it would be nice if the actual bill would state when the contract would expire. Because one time, my contract ran out and I didn’t know. They told me they've sent me a letter but I get so much junk mail and I only pay attention to my electric bill. But overall, it has been a good experience with them.

My daughter signed me up with Direct Energy and for a couple of months now, everything seems the same. My daughter has been with them for a couple of months too. They said they were going to get me a free month of electricity but they haven't done that yet. But it's great as long as my bill doesn't go sky high.

We've been doing business with Direct Energy for several years. We're happy with their service. The only comment I would have is that the electric bills have been going up a lot by what I've been able to figure out. But the gas bills have been fine. Otherwise, we're satisfied with it.

I have Direct Energy for twenty-four years. I stayed with them as I can change the fixed rate. When I called in and asked if the rate has gone down, their reps were polite. Direct Energy has been good and I would recommend them.

Direct Energy's billing was cheaper, their service seemed reliable, and I've had no problems so far.

Last year, a guy came over and he was very nice in trying to sell up Direct Energy. It sounded like a good deal and I signed up with them.

Reps explained what Direct Energy was and they weren't pushy. They didn't bother me and it wasn't a bad experience on the whole. My bills lowered. Other would have no problems with Direct Energy too.

We were on Direct Energy a couple years ago and we signed up again. We enjoyed the $50 gift card that came with it. We liked their price. They weren't the lowest but we considered them stable. Their reps have all been pleasant and helpful, too. We'd tell others to give Direct Energy a chance, investigate their prices, and switch.

I like Direct Energy. They give me good rates. I get really low bill from them. I've been with them for a number of years now and they keep offering me better and better rates every year. I usually only have to talk to their rep once a year to renew my contract and locking in a new rate. I actually recommended them to some family members and friends. Consumers Energy is our local supplier here and I told them that if they pay attention to their bill in the wintertime, they have a variable rate and it goes up when the consumer uses a lot. I'm locked in with my gas prices year-round. I might not be saving much in the summertime when their rates are lower. But we use a lot more gas in the winter than I do in the summer so that really is affecting my cost.

I'm having a lot of problems with my gas bill with Direct Energy. It showed I used about 588% increase from my bill from the previous August and my gas usage is about five times from what it was in the coldest month of February. I've been dealing with this since and I still haven't got the correct gas bill yet. I got a phone call the other day and the rep said a meter reader is coming out in the area. But there was something definitely going on because my gas bill has been $200 for August and my highest bill last year in the winter month was $150. I can't wait to see my next bill and see what that one says. Hopefully, I'll get it straightened out.

Direct Energy made me a decent offer. There were two other companies I worked with, but Direct Energy is easier to work with and willing to listen. The people I dealt with on the phone were very cooperative. My bills are lower and Direct Energy saved me money.

I have Direct Energy's electrical service. And I took them because they were offering 9.9 on their Kilowatt, and I locked it in. I get a flicker often but other than that, I haven't had any blackout. The service is fine. And the team at Direct Energy has been very good. They answered my questions and they've been very courteous. I had recently called them because the young lady I had spoken to told me to call in in December and said there might be a chance that the rates have changed. But what I didn't know was that the rates had gone up slightly already and I was advised to call in the spring or in the early fall to see if there was a chance that the rates were going to change.

Everyone has been fine at Direct Energy. It does the job and they have lower rates, that's why I'm using them. With this type of business, that’s all that matters to me. I'm satisfied and I’d recommend them. But if they don’t have lower rates compared to everyone else, then I wouldn't recommend them.

I found Direct Energy online and thought they would have better prices. Plus, working with their team has been satisfactory and I haven't had any problems with anybody I've dealt with.

A door-to-door salesman told me about Direct Energy. So far, everything is fine. Their team was very informative and they explained everything thoroughly. I understood everything that they told me and I was comfortable with them. I tried using their gas service but they rejected me because I wasn't qualified for the welfare payments for the energy system.

I like the way I can keep calling Direct Energy at any time. It's like gambling with the stock market. If I get to call at a certain time and if the rate is good, I take it. I can also call and get the rates down at any time. They also gave me some type of a reward three times. I like the rates and when I like something, I don't like switching. My bills aren't as high as they were. The rates make a big difference and I'm down to a good one. I got a lower rate than what I did the last 12 months and this one should take place this January. I will be calling Direct Energy to see about that.

I had NYSEG years ago and although the service is the same, Direct Energy's prices were lower. But I didn't like that they changed my price without really telling me that they were going to do it. And I had to pay a high bill for two months. I had to get a change so that I got the lower price. And the rep that I spoke with was good.

I have been with Direct Energy for a couple of years now and I am satisfied with them. I have switched over to them from my previous provider because their rates were good. And I noticed a savings from it. I have called their representatives to set up a rate and to make sure their rates are decent. I'd recommend Direct Energy.

Somebody from Direct Energy came to the house and explained their service to me, and I showed her the bills which changed every week and every month. During winter I’m paying more money than I am in the summer months, and she said I could get them for a flat rate. Now I have a lower rate and I just renewed their service this year. The last time somebody came out here was to check if my fireplace was leaking gas, but the rep said there wasn’t anything wrong with it. She was very nice. I haven’t had any problem with them at all and so far, they’ve been great. As long as it stays a flat rate for a year or two, I might not change at all. The one time that the rate went up a dollar, that was a lot of money. But when they called this year, the thing went down a dollar or $.075, so it’s okay.

I've been with Direct Energy for a short period of time. I got something in the mail, and then when I called up the provider that I had, I mentioned Direct Energy to them and we went from there. I spoke to their team one time and it went fine. They were professional.

Direct Energy has decent rates and I call them once in a while to make sure it is one of the best rates and that they are running any promotions and stuff. They're very friendly.

What I don't like about Direct Energy is that they don't come and read the meter every month. They told me that it's because they don't have the manpower for that. So they come one month and they estimate the bill the next month. But you have the privilege of going outside and reading your own meter and whatever number you come up with, you can submit that to them and they make the adjustments on it. However, it was a pain in the neck since the numbers are tiny and it's hard to read. I did it one time and I ended up putting more than what I was using. They adjusted it but it was still $100 more. So they went over how to read it and readjusted it again.

Direct Energy has a better rate than another company we've used prior. Also, their representatives are professional and courteous. I have a very good experience with Direct Energy.

I was with Direct Energy and then I was without them. I’ve been jumping around because I can’t find anything that’s any better than the other. That’s the same thing with the other utilities. I'm satisfied where I am and I'm not going to make any changes right now because we’re not really saving anything on energy. Everybody’s just at the mercy of the utility companies. Direct Energy raises their prices at their convenience. With all the resources that they’ve come up with and yet the average person isn’t saving any money. I wouldn’t recommend Direct Energy.

Direct Energy's service is good but they try to keep raising the rate all the time. I always look for a better rate but they still keep raising me. I speak to their reps when I call them about what my rates are going to be for the next year. Once in a while, I would get an operator that can hardly speak English. The reps treated me well but I couldn’t understand them. I suggest having a lower rate for senior citizens because we are all on a very limited budget. We didn’t make the money that everybody’s making nowadays and a lot of us don’t even have pensions, so that hurts a bit. If Direct Energy can do anything about it, that would help and I would appreciate that.

Direct Energy is cheaper than other companies and their quality of service has been good. I wish they can make their prices cheaper.

We went to Direct Energy because of their price. And although we didn’t have problem we found somebody cheaper so we switched but if they lower their price we will be a returning customer.

Direct Energy was cheaper than other natural gas providers. Their reps were as well as possible, too, but it's hard to get a cost figure from them because their rates change from summer to winter. If my friends ask me about Direct Energy, I'd tell tell them to look at all the competitions' prices and go from there because I've had no problems. It's all built right through consumers.

Direct Energy’s pricing is cheaper than the other providers and my gas bill is definitely lower with them. I haven't had any issues with Direct Energy and I have recommended them, especially to senior citizens to lower their bills.

We use Direct Energy for electricity and for gas and they represent us as far as giving us the best deal in electricity. We had a different provider in the past, but we got a better rate from Direct Energy, and they’ve been very friendly and helpful. I have a contract with them until next year, and when I redo it, I’d get new rates, and I've got the confirmation letter as far as that goes. Maybe they could have better deals or cheaper rates, but I’m very satisfied with Direct Energy.

Direct Energy was the cheapest electricity and natural gas provider that I found. But I went to their website and signed on with my electricity account, and it wouldn’t let me add natural gas. I found an email and I decided to call them and they were helpful. But if the issue could be corrected, it would be an advantage to their customers. I'd tell my friends to go with Direct Energy.

I've been with Direct Energy for forever and I’m going to stay. I kept getting stuff from all these companies but I’m not going to switch. Everything has been fine and I would recommend them.

My experience with Direct Energy was awesome and perfect. They gave me a good deal and it’s great for me right now. My bill went down very good and I haven't got any problems. The guy that came here in the house was a very nice gentleman and very kind, and everything was good. He said that if there's any problem, just contact the number on the card that he gave me. Direct Energy is number one and others should get that because my bill went down and I love it, and we're not changing at all.

I would recommend Direct Energy. I used a different provider in the past and Direct Energy is a few cents less. We got a nesting thermostat but we haven’t started yet because we haven’t figured out how to do it from the video. We just turn our thermostat down when we leave home. But we’ve seen we’re getting pretty good service and response when we call them. When they turned off the gas because they thought the house was abandoned, they came back three hours later and turned it back on. So, that was a good experience. Maybe they can find another provider that’s even less than who we’re dealing with now.

I had a bad experience with my previous provider. I was talking to the people and they gave me a price for so many months. I believed them and renewed with them but halfway through, they raised the prices. One month together was double my bill and I got mad. Then I found Direct Energy. I like them right now because I'm getting good rates and they're competitive. They could continue to do what they're doing and it's up to me to make sure I'm getting the best deal out there. There may be some place that's a bit lower in price but doesn't offer the same type of months to guarantee and if so, I'd rather have stability than fluctuation. The electric companies are certainly getting their money especially during heating season so it worked out for me to check out the rates. I'd recommend Direct Energy.

Direct Energy sent me something in the mail and now I've been with them for a while. Since having them I have a little bit lower monthly bills and I would recommend them to a friend.

I was having a problem with my bill at the time. When I set up the service with Direct Energy, the rep who came was very informed with the way he explained everything and I understood what he was saying. I got impressed by that. Also, their bill was straight and they reduced my energy and gas. I’m happy with them. I signed up a year ago and I stayed with them. It’s a good feeling knowing that you can be with someone that saves you money and they are there to look after you.

I compared prices and Direct Energy had a better price so I switched to them. I’ve called them a few times and they've been good. I have been with Direct Energy for about three years now and so far so good. I would highly recommend them.

My experience with Direct Energy has been so good so far.

I've been using Direct Energy as my gas supplier for six years and I am very pleased with them. They're always very friendly, courteous and polite when I call them. Plus, they always look for the best price that they can give me. Their rates are much better than my previous provider, Consumers Energy. I'm just disappointed that they're not going to be affiliated with Plenti Points anymore. But I will continue to stay with Direct Energy as long as I get the good rates.

When I heard about Direct Energy a couple of years ago, I called them and got a contract. So far, it is good and I just renewed my contract. The price went up which surprised me but that's the way it's going to be. I am serviced by National Grid and Direct Energy provides the electricity. I've had two or three calls with the salesmen and they knew what I wanted to talk about and gave me the right information.

TIP: Call a customer when there is an update to a problem.

Direct Energy 's gal, who came knocking on my door, told me I had to choose a power supplier. She said that I had less than a week to make a decision. I based that decision on their rate at the time, which was 7.-something cents per kilowatt hour, where Ameron was 9.-something. After some months went by, I found out that Ameron had lowered their rate to 4.-something cents per kilowatt hour, while I was still paying 7-something. I called Direct Energy and told the guy who answered the phone that this wasn't right. He told me that I can bail out anytime or they'll give me that current rate. He also told me that if the rate changes, I should let them know and they'll give me the same rate.

Direct Energy was great. A fellow even helped me out and told me to call a couple of months from when I initially called to get a better rate. The guy I worked with was helpful and attentive. He stayed with me until we got everything taken care of, and he also gave me instructions for the future.

I wanted something that was within my budget because I'm retired and the company I was with before was not able to do that. I just got started with Direct Energy about early last spring and so far I've been pleased and happy with them. They were very pleasant and very helpful.

I went with Direct Energy because of the rate they provided me and I appreciated that they helped me lower my bill. Their team explained everything and were very cooperative, polite and easy to work with. It's been a pretty good experience with them and I would tell my friends to sit down and talk to Direct Energy and see if that company can be of some benefit to them.

I like Direct Energy’s pricing. It seems like theirs was lower than all the others. However, there was an issue that for some reason, the cost of the gas was changed to $9 which was really high. I didn’t understand why and when I called them, they didn’t have my information or the approval that I wanted it or lowered it. They sent me a $50 gift card for the trouble and then they changed it back and moved it to $3.99. It was supposed to be going to $3.89 and I’m hoping that it’s going to be on my next bill. Nevertheless, the bills are a lot lower so that has really helped. I would tell my friends that they should look into Direct Energy because they could save some money as their price for gas is very cheap compared to Consumers Power Inc. I’m happy with Direct Energy and I highly recommend them.

I get both power and gas from Direct Energy. They made an appeal to get us on board because their cost was going to be lower. The thing is, I hate switching around from one energy source to another. I settled on Direct Energy and everything seems fine.

I used to be with Direct Energy and then I switched to another provider. When I left them, they called back and tried to ask me why I switched. They tried to get me to switch back and they were a little bit too pushy. They said that I would get a gift certificate if I go back but I haven’t seen that gift certificate and I haven’t bothered to call them back.

I used to pay $100 or so and National Grid recommended Direct Energy. They're a lot better and my bill ranges from $60 to $80. The reps have come to my house, checked on a survey and were very friendly. They also came when a renewal was due and they went over everything with me. Direct Energy is definitely reliable.

I had a bad experience with Direct Energy. Before them, I used National Grid, and they're who I'm still using now. Interactions with the Direct Energy team was all good, but the services was not what they explained about. They didn't tell me I'm going to be paying for their service while National Grid was typically charging me. It's like I was paying bills in both sides. They were overcharging me and I was very dissatisfied.

I like Direct Energy. Every year I search around for the cheapest electric supplier, and there’s two that’s always at the top. Direct Energy is one of those two. I signed up for the fixed rate. I have two electric meters in my house. When I originally signed up, they only listed one electric meter. After I got my bill, I realized that. I called them back and they corrected the situation. However, it took one month to kick in since it took a month in order to go through the one who transmits the electricity. But once that happened, everything was fine. It has saved me a lot of money and as long as they continue to come out with low electricity rates, I’ll keep signing up. I’ve recommended them to a couple of friends.

I would strongly recommend Direct Energy. Whenever I call to renew, their representatives have been very courteous. I’ve had Direct Energy now for four years. They are good and their price is much more reasonable. It’s a saving for me.

Direct Energy’s service is good. I got to pay 40 dollars this month and they gave me 20 dollars credit. But I haven't noticed a lower bill with them.

Since I’ve been with Direct Energy, the bill was low at first but it went high within the last six months. I called someone who told me, “It’s going to go down.” The reps that I talked to were good, kind and friendly. And I signed up another year with Direct Energy.

Direct Energy seemed cheaper than my previous provider. I've been with them for more than a year now. If your current bill is really high, you can get it cheaper with Direct Energy.

Direct Energy offered me a better deal that I would get cheaper rates. It seemed pretty good last year. I saved some money. Their reps are nice on the phone and very easy to talk to. They called me once and asked me if I was satisfied. I thought that was very nice and I told them, "So far, so good."

Direct Energy has been all right and I’ve mentioned them to other people. I’ve used a different provider before and my bill has become cheaper with Direct Energy.

I had another provider before but a rep from Direct Energy came to my door so I switched. They worked well and there were other ones that popped up too afterwards, but Direct Energy talked about me saving money. I'm satisfied with my electric energy.

I received a phone call from Direct Energy and then it was followed by a written letter. At that time their rates were good. But the new provider gave a better rate, plus they canceled my service with Direct Energy for me. Overall I was satisfied with them and if it wasn’t for this other company I’ll probably still be with them. I still recommend Direct Energy.

I used a different provider before and when I went to renew, they didn't give me a good price so I went to Direct Energy because they have the best rates. I've been with them for two years now and I just renewed. When my initial contract with them was ending, I called six other people before I went with them again. When I called Direct Energy, I told them I was also calling other people, too, for a quote. They were very nice and courteous on the phone. They worked with me on the price and told me how many days it was good for. When I called them again to sign up, I still got the original quote they gave me. They're like a supplier and they were very helpful. That's what you need when you're looking for service. So I would absolutely recommend them. I even recommend them to my girlfriend because she told me about somebody, but they didn't beat Direct Energy's price.

Direct Energy's price and contract length were what I wanted. I’m signed up for a year’s service and no problem has occurred. I once had to check to see why I had a higher rate and the reps were very helpful.

I used another natural gas provider before, and since using Direct Energy, my energy bill is a bit lower. I’m very satisfied with Direct Energy.

I’m using Direct Energy because of its price. The plan I got was cheaper than the other providers I’ve used and it has saved me money which is always good.

I live in a very small house and Consumers had me on a budget plan of $221 a month. I got fed up and I then went with Direct Energy. I've had good service with them at a decent price but their initial cost, which was $11, was higher than Consumers', which was $7. I talked to somebody at Direct Energy about how I can get my bill down and they've been very helpful and willing to work with me. They told me what they charge and what's going on and that they have a lower program that they can put me in which will be better than what I had. It's nice to talk to people who actually do their job.

I’m on a two-year contract with Direct Energy right now, and I also had two past accounts with them. They’re very competitive and they offer a good rate for gas and electricity. I'd recommend them.

Direct Energy will lure you with promises of "low variable rates" and say they forecast the rates to stay low for the next couple years and then lock you into a contract. Once they have you, they jack their rates to almost DOUBLE THE PRICE National Grid charges and then when you call them they say: "Wow... I can't believe how low National Grid is charging... Makes no sense!" Really!? What a pathetic excuse... I shouldn't have left my wife in charge of utilities, she got fooled and roped in by Direct Energy. That would not have happened to me! I know better... Especially now. PLEASE! Don't let these people steal your money like they did to my wife and I. STAY AWAY!!!

I’ve had Direct Energy for a long time and I like them. They let me know when my plan is up and their rates are low. Though I thought my bill would be a little lower than it is, I've always been satisfied with them.

I've had Direct Energy for years and they have been excellent. They were the cheapest and there were no cancellation fees, too. Working with Direct Energy gave me more money, and they are very cooperative because they will change my contract at any point when I ask them.

Keystone came by but Direct Energy was cheaper. Everybody said that prepaid is more expensive but I think Direct Energy is okay. With prepaid if you cook a lot you might go over and your line would cut out which would be embarrassing. I heard one lady one night complain because she couldn't afford the electricity every week. Some people right now probably have no lights as long as they are dealing with that prepaid. I moved to a one-bedroom apartment and I don't work anymore and I get disability. I could not pay my bill last time, and I explained that to Direct Energy and I signed that payment plan. Hopefully things will be looking better by January because that's the last month of the payoff.

Direct Energy is my electric supplier. I have two accounts with them and both had fixed rates and they expired. They did not contact me when the year expired and these are not the things I keep track of. But when I reached them over the week, I settled on a new rate for the new year. I renewed it but it was about a week where there was an interim time when I was at a variable rate. It said that the variable rate could go anywhere and between July 6th and 10th.The only thing is the fixed rate that I have this year went up than it was the year before. Not absurdly more but somewhat more. They would put the new rate within the week but it would not show up for another month.

My rate’s fine with Direct Energy and I also haven’t had any problems with the customer service team.

I've been using different sources for years now. Direct Energy’s price was right so I went with them. The service isn’t off and I get my electricity through my outlets every day.

When I got my first bill from Direct Energy, it was $400 and I was like, “Holy cow. I didn’t sign up for that." It was a double bill that I may have missed. I was on budget billing and I told them that, and they said it was no big deal. Now it’s back to what I’ve always paid.

I was with PEPCO then all of a sudden, Direct Energy came in and took over. So it was confusing if I should send out the payment to PEPCO or to Direct Energy. I called Direct Energy but they didn't explain what it is that they're doing exactly. I don't understand why one company can't handle all of the services like it was before. All I know is that I'm paying the bill and Direct Energy gets some of that money money. But so far, I’m pleased with the electric service I have from them.

We use Direct Energy and we're satisfied with their service. We'd also recommend them.

We've had Direct Energy for years. Their representatives were canvassing through the neighborhood and they talked to my husband and then he signed the contract. In some of the winters like in January and February, it gets colder and you have a higher bill. But last year, it wasn't as cold because my energy bill was not as expensive as it was the previous year.

When we bought our first home, we looked into the different providers and found that Direct Energy's rates were comparable and we want to know about the technicalities before we decided to use them again. Direct Energy has tools that let you monitor what you're doing. They send out through emails to tell you how much you saved, you’ve used, what you're doing compared with other homes of that size, and what they’ve taken on per footage. Whenever we've had just moved places, they’ve always been able to accommodate us and they even call and make sure that everything is set up on our account, so we don’t have any lapse in our coverage or discounts that we're receiving. That’s something that Direct Energy should definitely keep doing. The customer service has always been good and they’ve been really knowledgeable.

I was on a PUCO website and found Direct Energy there. The bill being lower helped. One time, I called them to redo my contract because I found a cheaper rate and they matched it.

I went with Direct Energy because they offered a better rate compared to our past electric provider. The reps were fine and I don’t have any complaints about them.

About five years ago, I checked all the energy companies online. I wanted to get a fixed price for the longest period of time and at that time, Direct Energy gave me three years, which was great. We did transacted over the phone and then they sent all their alternatives and what they offered. They said that they would notify me when it was going to expire which was good service and good to know. When my contract ran out, I got on the internet again but then, they did not have the lowest price so I was going to go with another company. However, I was not satisfied with the way the other company treated me during the two days period. Also, they did not send me any information at all like Direct Energy did. I would have stayed with that other company but when I told Direct Energy about their competitor's price, they bought their price down as well. They accommodated me that way and they gave me a longer extension.

I got a thing in the mail because I'm an NRA member and we got a group discount through the NRA. I saw Direct Energy's price so I compared it with Con Edison which was my chosen supplier at that time. And they beat them by a couple of cents at kilowatt hours so I switched. But Direct Energy raised the rates recently. This is about our third year with Direct Energy and it would helpful to me when they do a rate adjustment and that they compare rates from the other providers and show that that's a good deal because all they do is force me to do the research. Quite frankly if the research doesn’t pan out for them and then I'll switch because to me this is strictly a commodity item. I don't see them and I don't deal with them so this is strictly a commodity decision and the cheapest price wins every time. There's no reason to do it any other way.

I bought a house at the end of August. I went in and called Direct Energy and set up all the transfer service, move out date, when to start and end the service. In September, I received the bill for my new residents at my house and then two days later, I received a bill for my former residents but when I went to look at the dates, all the dates overlap each other. One was August the 16th to September 19th and then one was from August 24th to September 20th. So, I called and told them that something wasn't right here. It winds up going round and round, back and forth. Finally, my wife got on the phone with them and she was very distraught. A few days after that, the President of the company, as they claimed, called and said that they would zero out the balance and not to worry about it since they got it all taken care of. They blamed it on a glitch in their computer system.

I have Direct Energy Solar and my experience with them has been pretty good. Their reps were knowledgeable and able to answer all my questions.

I am a Direct Energy customer. It’s an honor to be their customer till they do wrong. Their reps gave me an answer when I wanted them. It was a nice lady, very professional.

I'm satisfied with Direct Energy. In fact, I've recommended them to several people already. I like that I could sign up for one amount and I don't have to worry about the price going up and down. If it does, they send out a notice. I'm on a fixed income so I got to watch out what I do. The reps from Direct Energy really knew what they were talking about. They were nice, polite and didn't treat me like an old lady. I also like that when Direct Energy sent me a letter last year when I hadn't signed to resign again and that they were changing the price, I talked to the guy on the phone who was really nice. He said he'd stick with what I had and that I didn’t have to change it like I did for a long time.

Direct Energy's rates are good. We have been using them for a couple of years now. I've had another provider before, but compared to them, the rates of Direct Energy and my heating bill are a bit lower than what I had.

Solar energy was expensive and Direct Energy was giving a better rate. I signed the contract that they sent and then I saved a little more money, so I’m happy with it. Everything’s good with Direct Energy.

So far, I don’t have any complaints with Direct Energy.

After signing up, before reading reviews, I called to cancel my accounts, within the 7 day period to avoid $99 cancellation fees for each account. When I called in October, I was assured I canceled in time, which was 3 days after I had signed up. Today, towards the end of November I receive a $99 fee for the electricity account. I had to call and have them waive the fee, which they ended up doing. I was told I had a pending cancellation, in which they later corrected since I CANCELLED BOTH ACCOUNTS in October. I was told to call back if I'm charged for cancelling the gas account. If you call to cancel or have any issues billing wise make sure you document everything, they will try to charge you, when they have no right to.

Every time the wind blows, the lights go out over here and I'm always setting the clock. It seems like it's always off and on. It was like that back in the 60's. When I moved here, I thought it'd get better, but it didn't seem to get much better. Direct Energy knows it because I called them and complained that we're in the dark. They said that they're working on it. It seems like they should have more people to get the work done. But as long as I'm paying the bill and I'm getting the service, I have no complaints.

People from Direct Energy came to my door and I decided to use them since their rates were cheaper. Whichever had the cheapest rate over time, it would usually the ones that I went with. The team at Direct Energy was very insightful. They explained everything to the fullest and made sure that I understood exactly what was transpiring. That was very helpful in making my decision. The person that sent me a message of the update and the person that was here were very helpful. If they have another rate, I’d be glad to stay with them like I am now.

When we were moving into our new home and setting up the second service, there was a lot of confusion between the start date of that service. That was very frustrating for us because we spoke to Direct Energy about one date but then we got the email that it was something different. We required multiple phone calls to get the right date on record. Then I called again because they said they turned it on, but it still wasn't on. Nevertheless, they took care of all that immediately.

The Direct Energy sales rep was a good guy. He also explained everything properly. I would recommend Direct Energy.

A Direct Energy salesperson was in the neighborhood and he came by the house so I learned about them. We were with Consumers in the past and went with Direct Energy since it was the cheapest at that time. Other than the guy that came by, I’ve spoken to them on the phone and they’re clear and precise. They get the situation handled quickly. It's all been good experience. I'll recommend them.

At the end of the year, I need to do something to continue staying with Direct Energy. But it wasn't clear as to what I should do so I ended up being disconnected and this has happened twice already. I had to reconnect after a couple of months and my energy bill went way up in between. Nevertheless, Direct Energy is less expensive than the other provider and I've been with them for three years.

Direct Energy was the cheapest electricity and natural gas provider at the time I signed up with them. My time with them has been good, and I'd recommend them.

Direct Energy called us and they said that it was going to be cheaper. I've used another electricity provider in the past. The last two places we had coops and they were much cheaper than Direct Energy since the house is a lot bigger than what we had before. However, their services are the same.

We've had lower bills since having Direct Energy. We went with them for the gas company and they had a lower rate. Their reps were courteous and everything has been satisfactory.

Our son used Direct Energy for several years and we're happy with them. So when we moved to Plano, we decided to also use them. My son and I checked on several providers and we felt that Direct Energy was a good deal for us. The reps were very pleasant and Direct Energy’s rates are cheaper than that of TXU which we used before. And there was no transfer of service because for the previous 18 months we had lived in a retirement community and everything was paid, so we didn’t have any contract with an electric provider. Our experience with Direct Energy has been good so far.

I had Ameren and then I switched to Direct Energy. But when my contract ran out, I didn't get no notice and they jumped it up on me. So I went to Illinois Gas and Electric and they assisted me then I called Direct Energy back and I was able to work out a lower rate. They were real friendly and they worked with me good. I'm well satisfied right now.

I really like working with Direct Energy. I've been with them for a little over a year, and it's working out for me. It's just me and I really don't use a lot of the AC or heater. So, my bills are pretty good as of now. The Direct Energy team has been very helpful and answered all of my questions. They're really nice and they even let me talk a little bit about my personal stuff, my illness and here and there. And they're really polite to me. They listen and I don't make it a long one, but they seem to care when I talked to them. And when I need them, they'll answer whatever I need and I'm satisfied.

I had Peoples Gas before and switched over to Direct Energy. Direct Energy’s service is okay with me and the price is reasonable. I talked to someone there at one time to make sure that I was with Direct Energy and it was nice. I like the service of Direct Energy and the price fits into my budget. Everything is cool so far.

Direct Energy has been our provider for several years and they were very good the last time I renewed my contract. At times I think the rates can be a little lower but I try to keep myself up on what's going on as opposed to Dayton Power & Light.

Direct Energy's representative was friendly and professional, but she kept pushing the idea of switching over to Direct Energy and that it's going to be a lower price for me. We changed over to Direct Energy but my husband's not very happy about it. Our bill has gone up a little bit and it is higher than West Penn Power. And there have been no savings.

Eight years ago, I was with a solar provider that went too high. Their last two contracts went for two years each, and at that time, I had set my price the lowest it could be. Direct Energy's price was lower than I was asking for, so I switched to them and have been with them ever since. They have been treating me well and their price keeps dropping each year. The new price came out and it was three months back but it came out in two months so I got an extra month free in a cheaper fee than what I was paying it for. Their staff has been friendly and courteous. Also, whenever ask them a question, the person I'm talking to knows how to answer it right.

We've known Direct Energy all our lives. When we moved into one place, we had another energy company. Now, we moved into this apartment and we got Direct Energy back. Outside of the outages, Direct Energy is okay.

Direct Energy has better service and better price than my previous provider. They are saving me some money and they also have good people.

I'm happy with the service that I have from Direct Energy and I haven't had any problem with them. All in all, my experience with them has been fine.

In July 2016 my renter moved out and I needed service there to do cleaning and fix ups. I told Direct Energy multiple times to BE SURE and not turn off MY HOME address which I gave them. That's exactly what they DID. With company coming and heat over 100, my electricity suddenly went off that hot, hot afternoon. Despite three hours on the phone, neither Direct Energy or Oncor would turn it back on immediately. It was off for many hours and I was not notified when it was back on for an hour after it was back. My freezer was off, food spoiled, I had to get a motel room for the company, delay the contractors who were to come to do fix ups at the rental home, and then spend hours reporting to the company all this. They did reimburse me some of the expenses but not all. It was just HORRENDOUS - NEVER AGAIN DIRECT ENERGY - AWFUL SERVICE!!! Don't put two addresses on the same account number - duh!!!

Direct Energy is cheaper and the place I live in is all-electric. The guy who came knew what he was doing. He called in and then he told me that someone would call me back on my cell phone. But the people at their call center had a really hard time even understanding what my address is, which isn't that difficult. They had to call in four times and they still couldn't get it right.

I was with NYSEG Solutions. Direct Energy bought them and they ran it for a year before the name officially took over. Everything seems fine. I talked to the reps once when I called to hook my Plenti card up to it, and they were very pleasant. It's been good with Direct Energy.

The person from Direct Energy who I called initially was very nice. They said that there would be a reduction in my bill after my next cycle which I saw reflected in my bill but I had also stopped using my air condition due to the cooler temperatures. Everything is the same so far and I'm still waiting to see the results.

I've been with Direct Energy for four years and everything is more expensive now. I hope they would bring their rates down. The people at Direct were fine, and the service is not perfect but it is good.

Direct Energy was willing to have me as a new customer and their rate was where I wanted it to be. Everybody that calls tries to trick me into switching to another company but when I tell them about what Direct Energy charges me, they end the call. I'm happy with Direct Energy's price and I'm satisfied with their service. I had a very good experience and would recommend them to a friend.

I've used Orange & Rockland before but Direct Energy had a better price. The service is pretty much the same but every once in a while, my bill goes down a tiny bit but then it goes back up again fast. However, they've always been very cordial and helpful on the phone and informative in addressing my questions. I've been very pleased with our conversations.

I like to save money and at the time I got Direct Energy, it was cheaper. I was looking to cut the price and they did. I've been with them ever since. I call every year to check and see whether or not it's any better, and it's usually a better value. They adjust my contract. Customer service is always very helpful and I've never had an issue or problems of any kind.

Somebody from Direct Energy came to my house to talk about its benefits and I signed up with them. My bills are coming okay although I haven't been to the office to pay them. I'm very satisfied and I'd recommend them.

According to my sister, Direct Energy is cheaper than Ameren so I decided to use them. I called Direct Energy when I first got changed over and everything was fine where mostly everybody was friendly. Truly, it seems that the bill is a little cheaper with Direct. I like that because I'm on a fixed income so it makes life easier.

Direct Energy has been very knowledgeable, professional and helpful. I contacted them when I was trying to renew, and they've always been great. It's been a couple of years that I've been with them and they have saved me a lot of money on the gas bill.

Direct Energy sent me a paper in the mail then I had a call from their rep to discuss rates, which was positive because they had a starting rate. At first, I told them that I didn't want anything to do with it. But they worked with me the most and since they've realized that I did my research and checked into it, they lowered my rate until I was comfortable with it. I got the lowest possible rate than anybody else. Now, the only difference though since they have taken over is that my bill is $15 to $20 more but that is part of the negotiation. That has been a good experience in case the market fluctuates.

At the time we got Direct Energy, they offered a little cheaper price and I'm at social security so every penny counts. I got no problem with them and I wish they keep lowering their price.

I got Direct Energy to keep my bill down. However, since having them, I've been having more expensive bills. I had to readjust my money so I can pay my bills. I called them about it and they just gave me several different numbers to call but nobody was answering the phone. These people would talk to me briefly and I would only get transferred. I've been very dissatisfied with my experience with Direct Energy.

My bills were a little high and I have a $50 a month budget plan with Consumers Energy. Direct energy charges me for my fuel and their rate is lower so I took them. They treat me okay and they usually let me know when the rates change. They send me a letter and then I know when I can take it and when I can’t. If their rates are higher than Consumers Energy, I don’t take it. But if they’re lower, then I do. I’m on social security and I have to save every dollar I can.

I’ve been with Direct Energy for about four years now and the deals on it were pretty good. They're a little cheaper than my old provider, and it saves a little money.

I've had Direct Energy for several years now. Everything keeps rolling along, I haven’t had any problems, and I've been satisfied.

I’ve had Direct Energy for a couple of years now and it’s been entirely satisfactory. I had to call them three months ago when I noticed that my Direct Energy charge was twice as much as I had it before. I called and spoke with one of their representatives and he said that I had gone to a different rate and it was by default. He explained that part of the monthly cycle that I was on had already passed by so I would still pay the high rate for part of the month and then the newer rate would kick in. I did not respond to their query at the end of my first year’s contract and had assumed that it would continue with the same thing but apparently, I had to make a choice so they put in a very expensive category. The gentleman was understanding and he immediately changed it and put it back to where it was.

My patient has been very happy with Direct Energy that she doesn't want to change. She’s been with this company for a long time, and then someone changed it to another company without her permission. She went back to Direct energy. Her monthly payments were low with them. I’ve talked to their reps all the time when she asks questions about Direct Energy and they’ve been courteous, professional, and very helpful.

We have been on Direct Energy's program for years now and they're doing great. We wanted to get a cheaper price and a set rate. With the cheaper bills, we have more money and we are able to put more away for our retirement fund. Every time we've called to renew our service, it's always been very easy to do. They've always been very pleasant and informative. We really like the services we get. They are a great company to work with and we've never had problems with them. We recommend them.

Direct Energy is my carrier provider. I get a bill from Ohio Edison and then I get a charge from Direct Energy as well. I am on a budget and I don’t understand why my bill is so high. I thought it was going to go down since I haven’t been using the air conditioning. I have to give them a call about that. Other than that, the interactions with the people at Direct Energy were fine. They were very polite and any conversations that I’ve had have been very well explained and any questions I have, they’ve answered completely. Everything has been fine.

I like that when I pay my Direct Energy bill, I get points on my Plenti card. Plenti said that if I get Direct Energy, I will get 5,000 points which was $50 for getting Direct Energy. I'm glad I did it because my bill is lower plus, I get extra money on my Plenti card every month. From what I can see, my gas and electric bill is not that all high with them. When I called to re-up on my Direct Energy, one of my services went up and I had a problem with that part. Other than that, every time I call, everybody is nice and pleasant.

I called Direct Energy up and they were nice and they've been taking care of me ever since. UI was my provider before and Direct Energy's prices are better than UI so I have a little extra money. Sometimes I want them to go a little lower for me and they seem to say they can’t do it but other than that, they’re fine so far.

I'm not too happy with Direct Energy. Their rates are way up there. In the past, I was happy with them. As a customer, I know the rates increase over time, but they don't consider your timeframe with them. There are certain things that I'm thinking about and I'm not really sure if I'm going to stay with Direct Energy. However, talking with their people on the phone was fine.

I’m very happy with my experience with Direct Energy. I’ve been with them for quite a long time now and they’ve given me good deals. Everybody’s been helpful and everything went well too. For the most part, I have no gripes except for one. A person from this company told me that the plan a month was supposed to be 9.7 cents and free weekend. But when I looked at the bill, it said 10.7 cents for the first 500 kilowatt hours and then it went down to 9.7 cents after that. If that’s the case, then that’s not very truthful and I don’t like being lied to. Also, the price is a big deal for me these days because I’ve been living on fixed income and I needed the best deal possible. I didn't think I missed something because I listened carefully since it’s a deal that would affect my situation monetarily and I’m careful with my dealings. If it was a miscommunication, the rep should be more careful and should lay out the plan more directly. He didn’t have all the facts.

I wanted to lower my bill so I used Direct Energy. I’ve been with them for a couple of years and the rep who I dealt with when I renewed was very helpful. My bill is broken up such that both Direct Energy and National Grid charge me, but the amount I pay overall is lesser as opposed to just getting National Grid.

We used to have North American Power but Direct Energy came up with better rates and they were competitive. That’s how we originally found out about them. Then we renewed with Direct Energy despite the fact that Northern Energy offered a $100 Visa card. Their rates are higher though and they committed us to a year or two years' agreement. But Direct Energy compromised and gave us a $25 Visa card. We also got the Plenti points which for my wife is a big check mark in their favor. We could cancel at any time, too. We know there are others out there but so far, we’re happy with Direct Energy. We’d recommend them to other people.

I've had a fine experience with Direct Energy. I'm happy with the price and I'm satisfied with them.

I had signed up with Direct Energy a couple of years ago and at the time, they had a deal where it was like a fundraiser of some type, with Maple Heights, my school district where I teach. Direct Energy is a great company and I like them. They have a good price, which is cheaper compared to my old service provider. They're professional and I get regular correspondence from them in the mail as well. I'm satisfied with the service.

Direct Energy was the first one available and I thought that I needed that so I took it. They told me that they're going to send a gift card but I never received it. I called back and they sent me another one.

My experience with Direct Energy has been very satisfactory. I went with them based on the cost. Compared to my old provider, my monthly bill is a little bit lower. I would recommend them to a friend.

We decided to use Direct Energy because their kilowatt is lower than National Grid. With National Grid it’s 15 kilowatts. Direct Energy just gave a better deal. So far everything is much better after switching to them. The bills went down. In general my service experience with Direct Energy is good and I'm happy with it.

I was with National Grid and switched to Direct Energy. I have a better experience with Direct Energy and their cost is a little lower, too.

I shopped around for energy prices and went with Direct Energy. I used PP&L before and it's the same service but Direct Energy has a cheaper rate. There's about $12 difference a month in my bill. It's a great experience overall.

It’s been a few years since we’ve been with Direct Energy and the team has been very helpful. I called them one time when we had another person come around and wanted us to go with them. And, in some way, they talked us into it. I got to thinking about it later and called Direct Energy and told them not to switch it. It’s keeping me warm in the winter. I would recommend them.

Somebody from Direct Energy knocked on my door and told me that I would have a lower rate than the company that I have before so I switched to them. And so far, they're doing good. It's a little bit cheaper. They do their jobs and I’m saving a couple of bucks.

The people that I spoke with at Direct Energy were knowledgeable, but if I knew about all these fees, I might have looked for somebody else. Every truck that came in this yard said Direct Energy on it. Every person that went on the roof said Direct Energy on their shirts. But when I called Direct Energy, they said they don't put panels on roofs. They've got a place up in Hopkinton and they told me that they put panels. Now they're telling me that they never install panels, so they're lying to me.

I'm a senior citizen who just turned 69. By the time the lights, gas and water gets paid, I don't have anything left except for groceries. But, working with Direct Energy brought down my bills and gave me a lot more money I can use on groceries. This is my third year being with Direct Energy and the other companies aren't as reasonable as they do. However, they won't roll the people over and keep the monthly percentage going. I have to call them two months before my update every year so I can stay on the low percentage. Right now I'm at 5.5% or less, but then it goes up to 11% if I'd forgotten to renew it. Every so often, they have a bunch of school kids come around and make sure that I still want to be with them and they're always polite.

We’re getting good service from Direct Energy. I'd recommend them!

Direct Energy offers the same service as my past provider but their customer service has been great. Everybody in Direct Energy located in Greenway Plaza seems to be helpful. But when I call Direct Energy, some of the reps in the call center were hard for me to understand because of their accents. I'm a Direct Energy employee and I get an employee discount and family and friends play in so it lowers my bill. I am a satisfied customer.

Direct Energy rep came to my door and said she could save me money, so I gave it a chance. However, she signed me up for the special light bulbs that you need a smartphone to use and I was not happy with that. She didn’t ask me if I had a smartphone, and I don’t. So I had to call back and I said, “Okay. Here, I'll keep it if you drop the phone plan.” And they did because if they weren't going to switch, I was going to drop them.

I used Eversource as my energy provider in the past, but I wanted to save money so I looked into Direct Energy, which I found off of a link from Eversource. I dealt with the Direct Energy reps during the initial signup. They just switched the provider and changed my bill, but there was no installation done. With Direct Energy, there were no hidden fees and their cost per kilowatt hour was a little cheaper, so I liked them better. Right now, though, I’m making most of my own power, so I’m not using much power from the company at all. They’re saving me a few bucks and this has accomplished what I had hoped for.

The people from Direct Energy came around the neighborhood. Since they were cheaper than what I was getting, I decided to go with them. I’ve called their customer reps a couple of times to check on prices and see if they had lowered or not. Whenever it’s lowered, they also lower my rate. I’m very satisfied with my experience with them.

I switched to Direct Energy from Consumers Energy. I liked that I could lock the rate with Direct Energy. I also noticed a difference in the monthly bill. They save me money. Every time I call to speak with somebody from Direct Energy, everybody's pleasant and helpful.

A few years ago, Direct Energy came knocking on my door and offered a cheaper rate for our gas. They told us what their deals were and I gave it a whirl and tried it. But sometimes it's kind of hard to get a hold of them and that's one of the reasons I haven't communicated with them in a long time. A year ago, it was such a hassle because I had to renew my contract and I wanted the same rate that I had. But they were just telling about the offer that they had and it was a little bit more than what my original offer was. I felt like I was getting the runaround. You also never hear from Direct Energy although you might get something in the mail once a year or once every six months saying it's almost time to renew your contract. But that's the extent of it. I hope they make getting ahold of a customer service rep that you can actually speak to a little more user-friendly.

I used to have a fixed rate with DTE, but I don't see that I do anymore, so I went with Direct Energy. Now, I'm getting billed for three different plans. DTE is charging me for light and gas, in addition to what Direct Energy is also charging me.

One of our neighbor’s kids was affiliated with Direct Energy and he told us about it. We went with Direct Energy and, although he no longer works there, we’ve kept them. The only time I have to talk to the team at Direct Energy is when we are renewing it. They’re very helpful, and they always give me the cheapest rate. And if there isn’t a rate available, they tell me when to call to get the lower rate. They’re very pleasant people and our experience has been excellent.

Before I did not even know I could choose different electricity and natural gas providers until somebody started talking about Direct Energy and that thing made sense. I had to take some time to make the phone call but it was great and easy working with them and the bills have gotten lower especially in the winter time.

I have used another provider for gas in the past and last year the price doubled. With Direct Energy I'm saving money. I'm at a fixed rate every month. It went up to almost $40 but I'm very satisfied with Direct Energy.

Someone from Direct Energy went door to door and that person did a good job. Not only was she able to set me up, she also described the services to me. There's definitely lower payments using them and I have been with them for 7 years. Their customer service team always got the answers. I never had a problem with Direct Energy.

A rep from Direct Energy came to the door of my house and she said they could help us cut back on at least one of the charges in our bill. Everybody I dealt with at Direct Energy was always polite and courteous. They tell me, “We’ll give you the lowest possible price we can give you,” which they have so far. The only problem is the lack of follow-up with customers. I worked in a medical related field and we always had a follow-up with customers. I would go out into the field and I would directly speak with the customers and ask if they are happy.

We already had Direct Energy on our electric and we were happy with that, so we decided to go with natural gas. We’ve had other people come to our door and we listened to them. They didn’t have anything better to offer so we didn’t change. The Direct Energy reps who came were very nice and they were able to answer my questions. It's nice dealing with them.

I compared RG&E with Direct Energy and Direct Energy was cheaper. Their services are about the same as the other provider I have used, but my monthly bills became lower.

I switched to Direct Energy when it first became available and I haven't had any concerns or issues with them. The bills are competitive. I've always chosen the fixed rate, which tends to be the better deal in the long run, so It's nice to have that option. I've had a worry-free experience and I'm satisfied.

Some guy from Direct Energy came to the door last July. They had a lower price han the other companies, and so far, so good.

Years ago I signed up with Direct Energy, but then I missed when I had to resign-up again. I didn’t do anything and I didn't realized that the rate went higher because I wasn’t paying that much attention to my bill. So then, we called them up and they lowered it. And they said they’d send me $75. I got the check for $50 but not the one for $25. Other than that, it's been fine and they've been knowledgeable and professional.

A friend of mine told me about Direct Energy and I've had them for a long time now. I had them in my old address and now, I'm still with them in my new address. It's going all right and I'm satisfied with it. I never have any problem ever since I've been with them. Sometimes my electric bill is high by about 117 but this time, it is 157. It is the highest bill that we had from our old address and this new one. I moved to an apartment which is bigger than my previous one. We had cheaper light bill on our old apartment. Still, I would tell people that it's reasonable and that they can be satisfied with it.

I've a good experience with Direct Energy so far. I’ve spoken with a few people over the phone to renew my contract and their reps were friendly, knowledgeable and very helpful.

I signed up again with Direct Energy. I’ve used another company in the past, but I chose Direct Energy because of their price. I got something in the mail saying there was a lower rate so I called them and their customer service reps had all the information. They’re also easy to deal with and I’ve been with them twice before that for about five years each time. Other people have called and asked me to switch, but it was easier to find somebody I could depend on to give me the lowest rate and stay with them. I have also recommended Direct Energy to friends.

I got started with Direct Energy when a person came by and offered me their surveys. I've closed three years ago which was my first time and my first apartment. Direct Energy has been helping me through a lot these past months. They've been fair and since having their services, I've been saving money. However, one of my bills was so high and I forgot to renew it. I called them up again about renewing and now I'm on a 19-month plan.

A rep from Direct Energy came to the door two years ago. He talked to me about my neighbors and myself and said that I would save money by using their services. So my bill comes in, I pay it and I'm saving money.