Direct Energy Reviews

Direct Energy's service charge is less than the charge of other companies. But I don’t like the fact that they set you up for a yearly usage fee and when that fee is coming up, they don’t make a very big effort to make you aware of it. They send you out a letter two or three months ahead of time, which is way too much time to make an evaluation. So, they should really be a little more persistent in trying to make you aware if there’s a change in the rate. But their team has always been nice and cordial. They’ve always been helpful on any questions that I have and they can also answer anything. They know their stuff too and they’re top-notch with that.

The bill with Direct Energy is a little cheaper and the rates are pretty decent. This company is doing alright and they give me a good service.

Someone came to my home from Direct Energy. She's a good girl. But I really get very high payments for this so I want to cancel. I receive two bills. One from Elizabethtown Gas and second from Direct Energy so I have to call them and make a payment. Right now I didn't pay two months and I have to call them. I don't speak good English and it's a little bit hard to get these two separate bills. It's confusing for me. If you can change this it will be good. But the service is good.

Direct Energy saves us money so it's good. My bill was too high before and then it dropped down at least $20 once I changed to Direct Energy. Most people want to save money because everything’s expensive. So I tell other people that my bill went down with Direct Energy hoping they'll make a change. I'd recommend them.

Compared to the local power company Jersey Central, Direct Energy has cheaper rates. I can see the difference in the bill. It’s still through the local power utility but it’s definitely less expensive. I've had them for a couple of years now and it’s simple as I just pay the bill and I’m done. I tell others looking into Direct Energy that it’s easy to go do it.

I was with New Jersey Natural Gas before and I switched to Direct Energy due to the fact that at that time they were offering the gas services a little cheaper. But now Direct Energy overcharges for the electric. And I don't like how they have treated their workers in the past when they came in. I hear a lot of complaints from the workers. They're always being watched and second-guessed for what they're doing. They short staff the three-crew team, cut it down to two-team. A two-team, I think, is a safety issue. And this goes back many years. They have some work relations they should be working on with the crews. And they should go back to three-men crews on the line.

Direct Energy's price is a bit cheaper. Their representatives were awesome and did an excellent service.

I signed up with Direct Energy as soon as I moved into my apartment. Anytime I need help and call, they give me the answers I need. If people ask me, I would tell them that they should try Direct Energy.

Direct Energy had a better rate than what I was paying. I signed up not too long ago and their service seems good enough. I will continue being their customer. I'd tell others as long as Direct Energy offers a better rate and they lock the service for two years, which was my case, they can save some money through that time.

Everything is doing good with Direct Energy. We like their service because they're on the budget and it works out. We paid an extra $25 though when we paid for the extra electric and gas. Still, we're going to continue their service and I would tell a friend to sign up with them.

I was kind of skeptical about how Direct Energy could lower my bills but I liked the way they installed it. They presented themselves like a wholesale company where they could go out and get the best deal, give it to the consumers and pass it on. I've had them since November and the house warms when we need it to warm. I'm surprised though because they don't have any contact information for us or they prefer to work through Consumers because the bill hasn't really changed.

I find nothing seriously at fault w/ Direct Energy. They have consistently beaten all the Big companies hands down. At least in our area. They have really good customer service for the most part. Only one thing I dislike about the way they handle late bills. They start calling you after 3 days. Seriously? And then they automatically hit you w/ a disconnect fee. Unless you call them back & make a huge fuss you're stuck w/ it on your bill.

Direct Energy sent me a letter. So, I decided I'd go to them and ask. And then, I decided to go with Direct Energy 'cause it was a little bit low. Now, everything is going fine with our experience with Direct Energy. They're also better than the previous company that I used because there's a difference between the prices. They are lower at Direct Energy.

Direct Energy took business away from NYSEG to break their monopoly and I'm happy that we're getting competitive pricing now. My only complaint is that I have to renew it every year. One year, I forgot to do it and our electric bill was going through the roof. I thought we were using more electricity and this went on for about two years. Then I realized that I had not renewed it. Every year they ask us to renew it whereas most people who want to start a contract, they renew automatically until the client says they don't want it anymore. So that was very confusing to me. It just seemed like a little bit of a layer of complexity. But I'm not going to let that happen again. When they send me the thing in December or January, I immediately renew it.

I’ve been with Direct Energy for about three years now. I was with Consumer Power before and initially, they were a lot better price-wise. I told Direct Energy that Consumer Power was lower so they looked into it and straightened that out.

Direct Energy said that they would have cheaper pricing and offered some other benefits which I never took part in. I thought it never worked out to their advantage because their percentage of my gas bill was only a couple of bucks a month. When I switched apartments in the same building, Direct Energy sent me a notice telling me that because it wasn’t a full year and it was a short term, they charged me a hundred dollars for early cancellation. So I called them and said I didn’t have a problem continuing with them. I said I can switch it to the other place.

Direct Energy's rate was lower than what I was paying before with a different company. I’ve been with Direct Energy for a while now and everything has been great. I would definitely have my friends look into them.

I just signed up with Direct Energy to get a cheaper rate. The team was courteous and professional when I spoke with them. Direct Energy made my life easier when I needed to contact them.

Someone from Direct Energy came to our door and I bought what they were selling. It’s a good deal and it was really simple to sign up. It's also cheaper to use them. I've been with them for two years now and it's worth it. I called and had it renewed ‘cause they won’t automatically renew without my permission. They’re doing a fine job and I'm very happy with them.

Direct Energy has lower gas prices, and we went with them. They saved us some money, and their service has been fine. Our experience has been good.

Direct Energy bought out the company that I went with first. I only called them when I had a bill that I knew had to be wrong. Direct Energy overcharged me quite a bit and gave me a hard time. Then, they finally put me through to somebody else in the billing department and that was when it got resolved. I had to pay the bill and they reimbursed me. They sent me a check, and then two days later, I got another check, which I called and told them about. They said to tear it up, which I did, as I was very honest.

I just came back from the hospital and saw my brother-in-law who was dying when the Direct Energy reps knocked on my door. My niece told me I should go with them and to get rid of them, I said anything. Otherwise, I wouldn’t really have changed. They told me that my electric bill would be lower, but it was always running around $85 in my quarters and this month, my bill is $95 with no Christmas related stuff. Then, I have a set of three rooms up in the second floor which always ran between $24 and $25, and it's still the same. I have no refrigerator up there, the stove is disconnected, and there’s no electric clock. The young people from Direct Energy who came here and spoke to me seemed to be genuine, but I feel like they took me and they weren’t truthful. A lot of people are that way today, but I think it was just something that the company wanted them to do and they did their best.

Direct Energy representatives came to the house and said that they could cut my bill in half. I thought I would give it a try and I had a really good service from them so I signed up for another year. It's nice knowing that my bill is going to be what I think it's going to be and the two people I was dealing with were courteous, professional, and nice. I would definitely recommend them.

Having Direct Energy is economical. I knew nothing about electricity and then a very nice lady representative came about 2 years ago and gave me a spiel about how Direct Energy would save me money. I have a studio apartment and I don’t use a whole lot of electricity so I tried it. Now, my bill is 57 cents a month. I would recommend Direct Energy and tell others about my experience.

I’ve been with Direct Energy since I bought my house and they have made things easy. I would recommend it to somebody in the same situation as me with a lower family income needing a flat rate. That’s the biggest thing I like about it. They have a flat rate no matter what, whereas the rates of my local provider could fluctuate between winter and summer. But I didn't realize that the rates would go up to the regular premium after the contract ends. They went up way high and that freaked me out. I called their customer service and they got that issue fixed right away. They got me back down to a better price and I only had to wait for one billing cycle for the new price to take effect.

I got Direct Energy about 10 years ago. BGE is our normal provider and I’ve noticed a difference in the price with Direct Energy.

Direct Energy guaranteed a certain number of months that there would be no fluctuation in the price. Even though Consumers Energy is a little bit lower, they don't guarantee their rates for two years like Direct Energy does. So it's worth the extra 0.8 to go with them. I've had them for several years now and I wanted it to start at the beginning of the heating season because my other contract ended. But they said I had to wait a month so I was not real happy about that but that was the only thing. I talked to two different representatives and they were both very pleasant and very helpful in pointing out certain facts to me. It's only been running for a few months and my bills are a little lower so I'm grateful.

I have been with Direct Energy for a couple of years now. However, I got tricked into it. The salesperson led me to believe that I was still a Consumers Power customer, which I am. They are the provider of the gas that I’m getting now. When I found out that I was with Direct Energy, I asked, "How do I get back to Consumers Power?" They told me they worked with Consumers Power. I didn’t want to be bothered with trying to figure all that out, so I just stayed where it is.

I went with Direct Energy because they were the cheapest company around here. Now mind you I have called them and asked for info about them keeping my lights due to my daughter's condition of having a CPAP machine because she stops breathing 8 times in her sleep at night. I called them to let them know that my bill was 69.00 and that I didn't get paid until Sunday. They told me they were due to turn my lights off in a Wednesday. I asked if they could just hold off till I paid them Sunday. They inform me that there was nothing that they could do and that even after talking to a manager. They told me they couldn't do anything. That I could fill out a condition form for them to keep my lights on but that they was still going to turn them off. Now this month alone I have paid them 160.00 within a two week time span.

The cost was a little bit cheaper with Direct Energy compared to other companies so I went with them. I've never had any problem with their service.

I love Direct Energy. My sister begged me for a year to do Direct Energy and she said it'd be worth it. I now have them for about 4 years and my bill's a lot cheaper than on the others. I've also been trying to talk my friends into it but they won't listen to me, which was the same way I was with my sister. Now, my niece wants to know since she pays by so much a month with the way hers is set up.

I have yet to experience any cost savings with this company. They start you off at 2.79 Mcf for 12 months then you jump to 5.19Mcf. This is in addition to Consumers Energy supplier cost of 3.04, which they do not tell you about up front, they continually focus on the 2.79 Mcf to get you to bite. So really I am paying 7.55, CRAZY!!! I absolutely do not recommend doing business with Direct Energy.

Direct Energy seems seamless and the billing seems to be okay. But they could, in theory, be charging me more than our agreed upon amount. The reps were trying to be informative about what my commitments were and they did kind of go over how much time I had to resend the request and so forth.

I’ve been with Direct Energy for quite a while, and it was cheaper. So, I’m wondering now if I’m cheaper than Michigan, they’re giving 3% off on the gas bill. And I don’t know if they all are doing that for me and not because of the tax bill. If Michigan can give me 3%, Direct Energy should give me some 3% off, too. So far, I thought I was getting a better deal with them.

The fact that Direct Energy was going to get me a lower delivery charge was what sold me on it. They monitor my price and my utilities, and I can pay less money.

I've been using Direct Energy for years now and I haven't had any service interruptions. When I tried to change over, they tried to charge me $100 so I’m not going through that route again.

I used Atlantic City Electric before using Direct Energy. Right now, I'm satisfied the way the service is going.

I'm looking over my electric bill the past few years and I don’t see why it's so high. The month that we didn’t use air conditioning at all it was still high. At the time I got it Direct Energy sounded good. I don’t know if it's the way they presented it and in the beginning I did see a change and then all of a sudden my gas went up and my electric went up. I'm thinking of canceling it.

Direct Energy is a nice and reliable company that is willing to help out if needed. We used DTE Energy previously and we had issues, but ever since we changed to Direct Energy, we haven't had any issues at all. We have spoken to their customer service team when the lights were flickering, and they were quick to respond. The lights aren't flickering anymore, too.

Direct Energy gave me a better understanding about how long my energy would last, so I went with them. I've been using their service for three years and my experience with them has been good. They have a good program and my energy bill has been lower. The reps have called and asked me if I liked what Direct Energy was doing and if I was satisfied with their product, and I said yes.

I have Pepco and I signed up with Direct Energy for my electricity supply. I like my electricity to be flowing well and without any interruption, and so far, I don't have any problems with Direct Energy.

I got lower bills with Direct Energy and I am happy about it. With PSE&G, I would’ve been billed 36.17 but with Direct Energy, my total bill was only 15.59 for a certain month. So, that was a nice difference and I got a similar rate every month. Everything is perfect, and I advise others to get Direct Energy.

I’ve been with Direct Energy for a while and I like them better than the company I previously had because, with Direct Energy, I was able to save a little more. They gave me a good deal when I switched to them. I like them for their service, too. While other people didn’t have electricity, like my neighbor at one time, I had electricity over at my house.

I signed up for Direct Energy and I gave them my public service account. They gave me an account and they swapped. But then they said it’s a hundred dollars monthly charge and a hundred dollars to cancel, so I cancelled. I love the concept but I didn't like the way their billing was, since I’m already paying about 32 dollars a month.

I was with Direct Energy for quite a while and it was on my Consumers Energy bill. However, a couple of months ago, I've seen Direct Energy charging me an ungodly amount per unit. So, I switched companies and I got the rate down from 8 to 3. I have to look at my bill again to make sure it went through and see what I’m paying. I would not recommend Direct Energy. I'd tell a friend to check around before they sign up with any company.

I compared Direct Energy's rates to what I was paying and at that time, it was lower. I pay my bills with them online through their menu, and once you do it once, they have your check number and your check on file. It’s easy and convenient.

We used to have New Hampshire Power and they give you an opportunity every a couple of years to pick somebody else. We do our comparisons once a year and we've changed a couple of times because we got big savings like one was for 18%. Direct Energy is too expensive for us because we’re on a retirement budget. But the service is as good as it can get and we've never had a problem. Even if they were a little bit more than the other guy, that’s not enough to change us over.

My son was on Direct Energy for a while and I was hoping they would save me some money. They were not pushy when they called and everything was working.

We were trying to save money so we decided to use Direct Energy. We called Direct Energy once when we renewed our contract and their reps were really helpful. I would tell my friends that it’s worth giving Direct Energy a try.

Direct Energy was cheaper, but now it’s a little bit more than you can get from some other people. Also, I don’t see any difference with the price as I do with the National Grid.

I tell others to compare prices of providers and pick their wisest one, which I did. I've been with Direct Energy for over a year and I now have lower bills compared to when I was with BTE. Direct Energy is doing a fine job.

I'm glad I switched over to Direct Energy years ago. A guy was walking up and down the street advertising for them. He came to my door, showed me what the company was offering and I liked the lower fee. It's been about seven years now that I've been sticking with them. The price has been perfect and they kept my gas bill down. That didn't happen right away but I eventually started noticing my gas bill was about $30 cheaper. I've been happy.

I have been with Direct Energy since 2011, and it’s cheaper than other providers. It saves me money, and I’m quite happy with them.

I've been using Direct Energy for about six years now. They offered better prices and so far, my experience has been good. My bill also seems to be reasonable. I’m satisfied with them.

Direct Energy was giving me the best introductory price so I went with them. However, I’m going to look probably for another one because it went up significantly. We’re still comparable with what’s in my area but it’s a lot more than what I was paying. But as far as the quality of the service, it’s fine. This is my third year with them. They are professional and efficient. Working with Direct Energy has been good and it's easy to manage. However, it would be better if they lower their price and give more incentive for people to stay with them.

Three years ago, I decided to try Direct Energy and see what would happen. It seems to be working well so I continue using it. Everything is okay and my overall experience is excellent.

The service from Direct Energy is good. I've never had any complaints. I take my payment automatically on the credit union every month. My electric is okay and I've never had them shut it off. Once in a while it goes out when a storm knocks the wires down but somebody goes out and they put it back on as soon as possible.

The people at Direct Energy I spoke with have been very helpful. But I'm not really happy with how my prices jacked up so much. I noticed that my pricing and my bills are significantly higher than usual at this time. I've had Direct Energy since I took over the bills when my mother passed away four years ago. And my electric bill usually goes down in the winter. But it went up from 40 bucks to $176 which is crazy. And I don't do anything different and don't use any space heaters a whole lot. As soon as I got the bill, I called and did some adjusting. Two months later, it's still really high. So I'm very dissatisfied and I wouldn't recommend them.

I was looking for a company that would take care of our electricity. I spoke with the people at Direct Energy and they gave me a very good rate. We have been with Direct Energy for a couple of years now. I like them and I’m very satisfied with them. Compared to other energy providers, our electricity bill is a lot lower with them. The reps have been very good and I haven't had any quarrels at all with them. As a matter of fact, when our year's contract with Direct Energy is up, we will go back with this company. I have also recommended them to my sister.

We had no problems with our electric and that’s the fact that Direct Energy is doing okay. We are satisfied.

Direct Energy came to the door and I decided to try them out. My bill seems to be smaller since using them.

I've been using Direct Energy since I’ve been here, I got here in '71. I put the gas under them and I just wanted to heat my house so I wasn't that concerned about the price. There was another one company there when I went in. I spend a long time and they sent me a bunch of stuff but I didn't do their service because there was not that much difference in the prices. I was still going to save a couple of hundred bucks. Direct Energy gives me the gas, they tell me when my contract is up, and I sign up for another period. In fact, I just signed up for another term with them.

So far, I’ve never had a problem with Direct Energy and I’m happy where I’m at.

We had Direct Energy a couple of years ago and I did not know that our contract expired until they called me a couple of months ago and told me it had expired. It had expired for nine months and I did not realize it. So I re-upped on it and I've been with them for a few years now. Their rates were better compared to others. And, their reps were very good and very polite.

I'm a little confused with all this 5 stars reviews, I guess I was the unlucky one with Direct Energy. I moved into my house in 2011, ever since I moved in I've been using my local public utility company. I signed with Direct Energy for around 4 months. Obviously I just cancel and I would never ever go back. The result for me in those 4 months were 3 OF THE HIGHEST BILLS EVER including the highest bill and second highest I ever received. I'm not sure what went wrong, customer service was awful. The person I spoke to was nice but could not explain the bill at all. It looks to me like Direct Energy was charging me on top of my utility company.

Somebody came to the house and that person was nice and told us about Direct Energy. At that time, the rate was very reasonable than it is right now. My year was up and so the rate went up. Now I have to know the prices. I don’t like the idea of the cost going up and down. They said if I don’t like it, I can call, choose, and see what the current rate is. And I don’t like that part as it’s a waste of time. Nonetheless, Direct Energy is all right and I didn’t have any problems with them.

I looked up to get a better rate for my electricity, and I found Direct Energy. It works. The initial sign up process was good. I called them and told them I wanted to sign up, and they signed me up. The customer service was good, too. Direct Energy saves me a few dollars every month.

I gave Direct Energy a shot and it seems to be working out. I would recommend it.

I call Direct Energy once in a year to ensure that I get a fixed rate for the next year and everything was so far. Direct Energy gave me the chance to save a few bucks on the electric bill. Also the Direct Energy team seemed to be very cooperative. I'm satisfied and I enjoy doing business with Direct Energy.

I switched from Consumers Energy to Direct Energy for two reasons. The first reason was Direct gives a fixed rate, which I liked; and second was because they offered a service plan where I can get my heater and AC unit with it inspected. I called to set up an appointment to get the inspection and they said they were sending somebody out. But nobody ever came out. They then gave me the info of the company they said they were sending out but that company said that they weren't affiliated with Direct Energy in any way. So, Direct took all my information and said that they were going to get back in contact with me as soon as they figured out what was going on and what company was in my area that offered the service to do it. Still, they never got a hold of me and it's been about 3 months. So I'm not getting any benefit other than the fixed rate, which I can still do when I go to a different company. And I'm not very happy with Direct Energy at all.

When I married my husband, he had Direct Energy bills and I just took over them now that he passed away. I had trouble before when they didn’t send me a bill for a couple of months. I called their customer service about it and they were nice and helpful. Somebody said they didn’t do it because it’s not very big. I said I don’t care how big my bill is. I just want my bill every month and they started sending it to me. Then this last time, I got a really big bill. My bill has never been over $20.35 and they gave me a $74 bill. I called and told their rep about it. She said it doesn't seem sensible because my bill has never been like that.

Direct Energy was offering a deal with Nest Thermostat. You can get a Nest for free if you convert to Direct Energy as your provider. The previous provider was Eversource and the difference is Direct Energy was ahead on technology. You’re going to the site and be able to track certain things. So Direct Energy is much better because I could do that.

Direct Energy always renews my rate. I’ve been using them for eight years and my rate increased twice. I always had a phone call before then telling me my contract was up and to let them know if I want to continue or which I want to do. Direct Energy's rates have been better than they can offer for what we did in the winter time. A lot of people say I'll pay more in the summer when I do in the winter when I use less. But I will gladly pay a little bit more in the summer to make sure in the winter I’m not paying $97 a month.

We are from Detroit and since we've lived here, Direct Energy is the first provider we've had. It was what was suggested in our area and the service has been okay so far. But someone was supposed to call to get the bill manageable and we were never able to make contact.

Direct Energy was going around by the houses, and at the time, it was cheaper and we wouldn’t be stuck at any contract, so I switched. I’ve always had good interactions with Direct Energy, and anytime I’ve talked to them, they’ve been really good. However, I’m not happy that Consumers Energy has been calling me saying that they can save me a dollar on my gas. I used to think that the cost was much better with Direct Energy until Consumers called.

We got a letter in the mail regarding Direct Energy then we inquired about them and they have decent rates. We got Direct Energy and our bill went down a little. The team at Direct Energy has treated me okay and explained things nice. We're happy with their service.

Someone from Direct Energy came to the front door a few years ago and I signed up with them. My regular provider was higher so I stayed with Direct Energy. I have been using them quite a bit and then all of a sudden, I realize I was paying a lot more than normal than what the utility company was charging. So I got back with them and they gave me a $50 debit card and lowered that rate down to what it was supposed to be. When I went through that with their rep, the dealings I’ve had with him had been perfectly all right and it worked out to my benefit. The service was fine so far and I’d recommend them.

Consumers is local around here, and I called them and asked what their rate was. They could not guarantee me a rate, but Direct Energy could. Direct Energy's rate was also far less. It’s not so hard to make ends meet when your bill is a little bit cheaper, and working with them helps. I would definitely recommend and I have mentioned Direct Energy to other people who are complaining about their bills.

I've had very good luck with Direct Energy. It's just the time of year comes around and you look at your bill and you question it and it goes right back and you say, "Whoa, keep it up, do it again." So, it's crazy. I'm very satisfied. I would recommend Direct Energy.

Direct Energy's gas rates might be better off than going directly through consumers. It was until the contract ran out and I was not advised that it had run out. Then the gas rate went significantly higher in three or four months and I called them and got back into the lower rate. Interaction with them was fine. I told them and said, “What's going on?” And they said, “We sent you mailing”. And I said, “I don’t believe I got it”. And they said, “You should have”. I don’t know if I even got it or not, but they took care of it and everything was fine. We've renewed the contract with them and started over again. It is a service that appears to provide a lesser rate than what I was getting elsewhere and I went with it, so I don't know if I would recommend them, but, on the other hand, I certainly wouldn't not recommend them.

Direct Energy offered me a lock-in on a gas rate that was cheaper than what Consumers was going to be. But they called and kicked me off because I didn’t know that it didn’t automatically roll over for the next year. I got put back in Consumers’ fluctuating rate because I didn’t lock in. It irritated me that they didn’t let me know that that was going to happen. They should also check in every once in a while. Now I know I have to re-up every year with Direct Energy which is stupid. I've been with them for four years now. Why wouldn’t I want to stay with them unless I wanted to leave? But that’s their choice.

I’m trying to get cheaper gas but it’s up a little bit higher with Direct Energy. It is ok though. Their reps treat me fairly.

I'm getting the best rates from Direct Energy up until this last contract. But now it's not good. The rates went up. The contract was supposed to be ending in December and they sent me a letter in August saying that it’s automatically going to be a certain price and if I don’t do anything, it would be that. I kept monitoring and calling every month to see if I’m still getting better rates from what the normal rate is and I’m disappointed with the rates going up. You would think with all these drillings they’re doing and all these gas glut they talk about that they have, rates won’t be going up.

Direct Energy treated and handled my situation well. I've been checking out the meter and they told me that I owed something but there was a mistake. They quickly resolved it though and everything was okay.

Direct Energy sucks. When I signed up I was told I could cancel at any time. Now when I tried to cancel I was told there would be a 99$ cancellation fee for both accounts which is not what I was told. I just dont want their service anymore and was told I'm stuck with them for 17 months. I never should have signed up with this company.

I renewed my contract with Direct Energy which lower the price on per unit. But my gas usage has been extremely high ever since the new gas meter was put in. My usage has been four and a half times higher than last year. And Consumers was supposed to call me back because I have concerns about whether it has to do with a new gas meter. I don’t know if that has to do with the quality of the gas that was coming through. It seems to me like the flame is yellower than what it normally has been in previous years.

A salesman from Direct Energy came at the door, and at the time they were cheaper than other energy providers. I think it’s a good deal. I had another provider before them, and the service is about the same. They called me to renew, and our interaction was okay.

I looked into the various alternatives and there was none so we went with Direct Energy. They've done everything that they said they were going to do. They were also very forthright in terms of reducing my rate, as well as giving me a discount which I appreciated. So I hope to see a reduction in my second bill.

My wife called Direct Energy one time ‘cause she thought the price was a little high awhile back, and they were able to help us out. We would direct others to them.

I had Pepco before which was more expensive and I didn’t get the terms I wanted with the length and service. But with Direct Energy, it worked really nice. I would recommend them to my friends based on what I reviewed and decided to do myself and the things that I’ve seen. They're very competitive with everybody else and their service is reputed to be good.

Direct Energy gives me a good rate and they're cheaper than DTE. I talk to them once a year when I call to renew and the interactions have been fine. I was pleased.

I've been with Direct Energy for a long time. I stopped and then I came back. Their electricity is a little cheaper. They're reasonable. Direct Energy is a nice company so I'd tell my friends to join them.

My husband talked with Direct Energy on the phone when I was at work, and they were good to him when they called. It's been a good experience and we just renewed with them a while ago.

I'm happy with Direct Energy. It's good.

Direct Energy had the lowest rate at the time I got it and the lowest lock in. The people there have always been helpful and nice. I hope it continues on that way and that they'd let us know as it comes to an end so that we can re-sign. I like that about them a lot. Good job.

I like Direct Energy. All my bills have been cut lower and they’re doing great. My bill has been pretty well affordable and I get extra earnings so my bills could be met. I didn't want anything else to change. The Direct Energy team was pretty precise and straight to the point. I listened to them and realized how my bill was doing through month and I wanted to keep this program where I would be getting a bill where I can afford. My bill is going to be cut even more because I'm getting appliances in that save energy. It's hard to save energy because these condos were built in the '90s and I lived in a home that was over 100 years old and it had stronger floors on it than these houses they got today. They stuff these places up so quick and it's like heat in the inside, cool in the outside with these walls because they need insulation built in them. I would tell others to get Direct Energy.

I’m happy with Direct Energy. I liked the price that they charged for the gas to have it delivered. I used Consumers Energy before and with Direct Energy, my bill is not as expensive.

I used to be with Direct Energy, and then I switched to Michigan Consolidated, then I switched back with Direct. I called them and they compared rates with me. They were very courteous. They gave me a better rate and put me on a fixed term. I was very satisfied.

Direct Energy reps came to my door and they were pretty friendly. Any question I had, they answered to the best of their ability. Direct is a little bit cheaper too and I have a flat rate all year.

I shopped around on a website that showed all the different providers. At the time, Direct Energy had the lowest rates and they threw in a Mastercard bonus. I was with PPL before and they were fine. It was all about the rate until Direct Energy went to a variable rate and never notified me. That made me mad. It made my electricity sky-high. I finally caught it after I heard there was a lot of scamming going on with the electric company and elderly people. I called them and they ticked me off. I got another incentive because they gave me a Mastercard gift card, so I stayed. And I make sure I call every year. I shop for the cheapest and they’re always right there with the same rate.

I told Direct Energy that I’m on a fixed income and I was promised that they will lower my bill. But it seemed I’m paying the same thing. It’s confusing. I get my bill, I pay it, and I’ve been turning my gas up a little bit because it has been colder this last few months, so I assumed that was why my bill had been a little higher. They did tell me though that it would be a couple of months when the cut would be in effect and this is just the second month. I spoke with their customer service a couple of months ago and it seemed legal and legit. Overall, it has been a fair experience. I understand why my bill is the way it is this month.

Every year if there's somebody who knocks on my door I would be changing my energy company but I think I want to stay with Direct Energy. I had no problem with them.

Direct Energy's customer service has been good. And initially, the Direct Energy representative who knocked on my door and gave his sales pitch was super nice. The bill’s supposed to be lower, too. I have no issues and my bills didn’t jump up. So in this case, I’m happy.

Direct Energy was the cheapest among providers and with them, I have lower bills. I go through Eversource and they supply my energy and bill me.

We had a different provider and the rates were so high. I wanted to change but if I did before the year was up, I would have gotten fined $100. So when the year was up, I got rid of that one and switched to Direct Energy. I have them for three years now. Then I got a letter saying that my contract was up and that if I wanted to change to somebody else, then I had to do it within a certain length of time. So I called them to renew and their reps were fine.

I chose to be with Direct Energy because the price of gas would be stable so I didn't have to worry about the price of gas going up or down. We're having an extremely cold winter where I'm at in Michigan so I'm glad to have the gas. I own two houses and both houses I have the same Direct Energy. They're working great. My electric bill was a little less.

I have had nothing but trouble with customer service, It is ridiculous! All I want to do is pay my Bills, it took them 6 months, and 6 customer service people before it was actually changed, I have had nothing but trouble, I would like to know the person everyone else is talking with in Customer so I too can talk to someone who will help! Because so far I have not found a single person. How hard should it be to set up auto pay? I WOULD LOVE SOMEONE TO CONTACT FROM THIS COMPANY AND HELP ME, and I am in the process and looking for another provider, I do not care if they cost more as long as they have someone who is actually capable of helping me.

I was doing all kinds of homework on the computer with comparing rates, and I saw the rate of Direct Energy was better. And it’s good for six months. I like that if I wanted to pull out, I wouldn’t have a penalty charge. So far, my experience has been good. Look into Direct Energy and see if you could save some money.

Somebody came to the door from Direct Energy. She had papers with her and she showed that Direct Energy has a better rate for the whole year. And when I got the bill there were savings. I would tell a friend to definitely give them a shot because it worked for me. There are other companies out there that do offer that as far as I'm concerned gets confusing because when you get your bill, you're getting charged for this and charged for that. Usually when they come to house to house like that I just close the door. But that day with Direct Energy I didn't.

Some gentlemen from Direct Energy came to the house and were very nice and very informative. The rate was good at the time and up till now we’re still satisfied with it. Direct Energy has been better for us financially. Everything was really good. We’re very happy with them and plan on staying. I have told one friend that she should really check in to it and that the rate is very good.

Direct Energy had a little better price when I investigated. I also found that there’s even better programs but I’m sticking with them at this point. I used to have the normal service provider and nothing has changed other than the rate. It's not a great deal of savings but it is a savings and that’s what we’re all looking for since we’re all trying to save a dollar. Plus, everything has been very pleasant dealing with Direct. I’m happy with them so far and I hope to continue business with them. I have been using Direct Energy for 3 years now and I’ve already recommended them to other people.

When I received my bill this companies representatives assured me they would not be a 3rd party on my monthly bill. I received my first bill and not only were they a 3rd party but they are charging me more than my original utility company. When I contacted the Direct Energy to be removed their answer was, "We will waive the cancellation fee." At this point I am lost because the representative that knocked at my door told me that I could cancel at any time without a fee or a problem. Now this person on the phone is telling me it is a cancellation fee. So I called to cancel them from my bill six days in on the new bill cycle.

We’re using more gas and electricity than we normally do through the summer, so I’m very fortunate that we have Direct Energy. I've been with them for several years and I have no complaints. I get the bill and the payment is automatically taken out through my checking account.

I always have a good experience with Direct Energy that’s why I stayed with them. When my contract was up, I was looking around and called a couple of people. I wanted to make sure that I would get the same information more than one time to know that what they were saying was correct. Their pricing was fair as well. Overall, it has been a positive experience with Direct Energy.

Direct Energy went over everything with us and we thought they would save us a little bit on our electric bill. We have noticed some differences, usually when we have our swimming pool running in the summer. I'd tell friends about savings that I get with Direct Energy, and to also check them out and see if they’re qualified for the service.

I’m a senior and have been ill for 3 weeks with bronchitis and the flu. My service was disconnected at 6:30 this morning when it was 10 degrees at my home. I’ve always paid my bill but because of being sick I was 2 weeks late. I did not get a disconnect notice or phone call. My account is noted that I’m a senior. I’ve been very ill and to disconnect without any notice could have been a fatal mistake for me.

Direct Energy called me up. I checked around a little bit then decided to gave them a try. They come, do their thing, and leave. I've been using them for a year now and I have no complaints. I’d also recommend them.

Direct Energy’s price was better than my previous provider’s when I made the decision to go with them. North American came and said that they were a little higher, but they were giving a $100 gift certificate. But I didn't bother with them. Direct Energy's rate was also important for the last couple of years and is the driving force right now. Whenever I had to speak with their customer service, for example when I was making changes, everything was fine.

I rushed to gas from electric via Direct Energy. They bettered my rate at Energenie and everything else is pretty transparent. I have some confidence that when I deal with them, I'm getting a good rate for that upgrade. When I called them to renew, their reps have been helpful but I had to spend a lot of time on the phone to get it done.

Our Public Utilities Commission puts out a list of qualified energy suppliers and Direct Energy was part of the list, and after comparing rates I went with them. You just sign-up, and billing is handled. This is my second year in the contract. We had an enrollment issue last year because they do things a little different there. For example, we have two electric meters, one for our lights and power, and the other one services our heat and hot water. Most suppliers, when you sign up with them, both meters get enrolled at the same time. With Direct Energy, we had to enroll the two separate meters separately. I think it actually ends up being two separate accounts according to them. So, there was just a little snafu in enrollment but they took care of it and everything went fine. Moreover, we have more financial savings over other suppliers.

We've had Direct Energy for several years now. We were using ComEd before and Direct Energy rates was lower. The transition from ComEd to Direct was smooth. We haven't had any issues with Direct Energy and my bills are lower. I would recommend them.

My electric bill kept going up and I knew that with Direct Energy, it would be static. Once they set a rate, it stays the same. They have been consistent and there has not been any lax in service. They're doing a great job and they should keep it up and do whatever they can to maintain their customer base. This is my second year with them and I have not had any problems with Direct Energy. I’m a happy customer and as long as things stay reasonable, I’ll stay with them. I have told several people about them and hopefully, those people have signed up like I did.

Direct Energy is the worst energy company ever! Every month and I do mean every month we have to call them due to errors, huge errors, on our bill. They refuse to ever fix their mistakes. They also will hit your credit card without your authorization. Do Not Use Direct! The website is always shows incorrect information and they refuse to ever honor their errors. Scam artists big time.

Direct Energy is a little bit cheaper than the other companies. We've been with them for a while now, and we're having some savings from our energy bill. I would recommend them.

My husband used to be employed by Direct Energy and we switched over to them from our previous provider because of their rate and their service was going to be a lot better. It was also more convenient. So far, Direct Energy is more efficient, too, price-wise. We have them for less than a year now. When I called in to ask about a bill, their reps were very helpful and followed up on what they needed to follow up. They also provided additional information that would benefit me.

I first heard about Direct Energy from the web and I went with them for their price. Their service has been good and I'd recommend them.

Direct Energy's rate was lower then so I went with them. I get my gas and my bills every month, and I haven't had any problems with them. They increased their rates though and their reps told me that if I was not satisfied, I should try some other companies. I suggest that they let us know before the contract runs out what the new rate is going to be because they waited until the last minute to tell us. Nevertheless, I'd recommend others to go with them.

Direct Energy called and told me their rate was going to be lower than a regular electric and it was a set rate so, I figured I'd try them. When I initially set up with them, they called me and asked me a few questions. Their customer service was fine and their reps were very nice. However, I paid about $80 more for them than my regular electric. I couldn't afford the extra almost hundred bucks a month. I tried it and it didn’t work out for me so I canceled. I'm dissatisfied and I would not recommend them to anybody.

I did a web search and Direct Energy had the lowest rate. The sign-up was easy. They do all the work of switching, and you just tell them you're going to do it.

Get Direct Energy if you can. I highly recommend them. Their people have always been very good, friendly, nice, courteous, and answer questions. I've been with Direct Energy for 17 years now and I am very satisfied. Working with them has affected my life in a positive way all the way around and I'm very thankful for that.

We have had Direct Energy in the past and I didn't have any issues. And here, they offered the best rate. However they were to call a month before the contract expires and sometimes they forget. I got caught one time at the end of contract date during the winter time. I had to pay them 10$ for CFM until I could get reinstated. Also I talked to Teresa and they had said something about sending me a $50 gift card before I cancel the Surge Plan but I never received that. I didn't sign up for that plan but the cancellation fee was $30 which I didn't like. I'll be calling them 45 days before my contract expires to check their rates. I want to stick with the company I am familiar with.

Direct Energy sent me a letter and they're supposed to be so many kilowatts cheaper. I got along with their team but they keep on shoving lower prices and then they try to penalize me when I take them. They try to penalize me for leaving and going back to where I was. Now, I’m paying higher bills at $68 a month, and they lied to me. I’m sick and tired of the bills and the promotions over the phone.

I just renewed my contract with Direct Energy. I've had it for a while, and their rates aren't bad, but it's still expensive. Still, my experience has been good overall.

It has been a while since I have had Direct Energy, and I went with them because they had a good offer, which saves money, at that time. Their reps give me other possibilities if I wanted to change, too. I have used Ameren before, but Direct Energy is cheaper. I don’t have a problem with them.

We have Direct Energy and their service is not bad. We don't lose power.

It has been a couple of months since I've been with Direct Energy and their reps did a good job. They were fine when I talk to them. So far I've had no problems with Direct Energy.

Since we started using Direct Energy, our bill went down a little bit. I would recommend Direct Energy.

Direct Energy's people were very nice when I talked to them about prices. I was with another company before them but they weren't too friendly. And I've been with Direct Energy for three years, and working with them has been good so far. I'd recommend them.

Direct Energy gave me better prices and their reps are polite and answered my questions. Overall I had a good experience.

Direct Energy is cheaper than our previous provider, but we got a really high bill and I had to call them. They treated me good and I got the price straightened out. They’re a great company and everything is all right now.

I’m with Direct Energy for gas and their price is better than what I was paying with American Electric Power. The customer service people of Direct Energy are very professional, courteous, and they answered all my questions. I've been with them for about 6 years for gas and I am satisfied. I've also been using them for a couple of years for electrical.

Direct Energy's rates were better than others. I signed up with them and when they send the bill, I pay. I would recommend them.

We have lower monthly bills with Direct Energy and had no problems when I call them to renegotiate the price every year.

We researched on the web and Direct Energy was the only company we found that would do a ground mount. We had National Grid but we’re not totally off the grid so we still have them and they are comparable. The only difference is, now, I don’t have a bill.

Direct Energy was less expensive compared to our previous provider so we decided to go with them. However, we've lost the heat and we've been without it for about a week. But we have it restored. Up until then, I have more money working with them.

Direct Energy said the rates would stay the same but it would make a big difference on my gas bill. At first, they were great and there was a difference, but not so much now as it is a little higher.

I'm with Direct Energy again because I had an excellent experience with them. They treated me good and I have lower monthly bills.

Direct Energy offered better prices when they came to our door. For the last 3 months I have paid over 130 dollars to Direct Energy. They say that they are just switching the provider but comparing they starting charging me to the previous month, I had consumed less gas and paid over 20 dollars more with their energy provider. I dont understand why so many nice reviews for this company when they are just like all other companies out there. I am happy to provide evidence of this if needed.

I’m retired and on a fixed income. Every dollar I can save really helps. I get electricity from Direct Energy and it was cheaper than Eversource. Everything else seems to be going up and I’m happy with Direct Energy's rate and it is locked in for a year. I hope they’ll keep their rate lower than the others, especially for people in our area. We got this extreme cold and we’re using more electricity. I’m perfectly happy with Direct Energy.

I used to have a different company that was bought out by Direct Energy and the services provided since the switch have been the same. I only called their team once and they did the job. Use Direct Energy if you can.

We're happy with Direct Energy. They are probably cheaper than anybody. They're $8.39, which is way down below every source. They took care of the service being set up. I called them and then they took it from there on. They told us how much it would be and then they wouldn’t go off for 12 months. We’re with Direct Energy for 18 months now as we resigned with them again. We're locked in for a year but there was no contract. We can get out anytime we want. Unlike the other company where we had to stay during the duration of the contract and needed to pay $100 to get off. Since we're retired and on a fixed income it helps that Direct Energy is cheaper and the distribution is so way up high so we still save some money. I'm happy just the way it is. I would recommend Direct Energy.

Direct Energy seemed like a decent deal and since I got them, my bills looked a couple of hundreds cheaper than before. I have also dealt with a young gentleman from their office and he was nice and courteous.

Direct Energy gave us a cheaper price and their service is as good as another company. I'm satisfied with the experience.

I've been here almost 20 years and in the time that I've been here, it's always been Direct Energy. The very few times I’ve had to talk with them on the phone, they've been fine. Before my husband and I got married, I was here handling some of the things because my name wasn't on the account. They wouldn't talk to me, which was cool. It's frustrating as the adult and the spouse in the house because you want to get something done, but I totally respect the fact that they are respecting his privacy and our privacy, and I appreciate that. Once my name was put on the bill, it was okay for them to talk to me.

Everything has been fine with Direct Energy and I've no complaints. I had a better bill one month but last month's bill was horrendous so we'll wait to see what this month is.

I had an excellent experience with the company I used prior to using Direct Energy. Massachusetts caused some problems which they usually do, and the company I had before Direct Energy was very good at working the issues out for me. But I also haven't had issues at all with Direct Energy. I would have stayed with the previous company except Direct Energy had a significantly lower Kilowatt hour price at the time I switched to them. But since I've been with Direct Energy, I've had an excellent experience with them. And I stayed with them even though they were a couple of cents higher now than some of the competitors. The Direct Energy team has been everything that I expected and more. They listened to my question and answered it and then they shared information with me that I didn't ask for.

We've gone through several companies and Direct Energy has been transparent like all the other companies we've had because Columbia Gas controls the pipes and the billing. Initially, my wife accepted one of the contracts with Direct Energy when they called because they had a better price. So far, we've been getting the volume of gas that we need on time so we've not had any issues and we've not had to call Direct Energy for any problems, which is a good thing.

I took Direct Energy at their word that we're getting slightly cheaper electricity. I had a long conversation with their representative when we first signed up. He was helpful and courteous. And other than that, they sent us a Nest for free as part of the initial offering. It's a thermostat that you set and it gets your patterns when you come in and turn on your furnace. However, it never worked.

I've had Direct Energy before. I went with them because the rate offer that they had was for a longer period of time and it was appropriate, so I didn't want to have to change every three months. I've been happy with them. They've opted out of the Plenti Program which was a very nice feature that they had. Their team has been wonderful as well. They are very explicit in explaining their product and their rates. They're very open about the changes in the rates and when the billing cycles are. They're very good about telling about programs that they belong, to which is really nice. Because I didn't know until I signed up that they were even involved with Plenti. I've never had a nasty conversation with anybody. Once it is set up, it is easy. My experiences have been all positive.

I was with PPL but I switched over to Direct Energy because of the price. Everything, even the customer service, was fine with Direct Energy. I've had them for years and even though everybody goes online and looks at rates, I still tell my friends that Direct Energy's still the best and that they stay the same.

I’ve been with Direct for quite a while and compared to our previous provider, Direct is always cheaper than the rest of them. Whenever I talk to their reps when they call us and tell their price, they’re always nice and tried to explain everything to me. The other companies started to hound us and trying to get us to switch over. But I’m satisfied where I’m at and I’ve always had good experience with Direct.

I was with somebody else before and I received a quote from Direct Energy and I called them. I was just switching around. I'm not the type of person to stay with a company because they're there. I do whatever's going to benefit me. I switched to them then because of their price. I never really researched the gas that much and I just followed suit with the gas and I really messed up on that because South Jersey Gas is lower than any company. Also, South Jersey Gas puts in their bill what you could have saved for the month if you were with them. In fact, last month I could have saved $35. I called Direct Energy and I said I got to drop the gas because I'm losing $8 and $10 a month on my gas bills. I'm not going to keep losing money so I dropped them on the gas. So as of February 1st, I'm not with them anymore. Now, I'm going to drop them on electric too because I got solar about six months ago.

I like Direct Energy. They do what they are supposed to do and they are the cheapest. Their prices went up a little bit, but National Grid is still a whopping 19 cents a kilowatt hour compared to 10 cents with Direct Energy and other providers out there. I use 40-kilowatt hours a day here. The whole house is on electricity, and I'm getting bills anywhere from $250 to $300 a month.

Direct Energy has been great. I had Public Service Electric & Gas, and then I went with Direct Energy. They're a little bit cheaper than Public Service. Their team answered my questions and they were very polite and courteous and they explained everything. They notify me when it's time to renew the thing again and get a lower rate. I am very satisfied.

My mom had Direct Energy, and they were the cheapest one to go with at that time, so I went with them. However, some I’m seeing lately seem to be a little cheaper than them. Otherwise, so far, everything’s been okay.

In the beginning, I took Direct Energy because the electrical kilowatt rates were rising rapidly. Their service is great and I've already recommended them to my daughter and my son. When I spoke to the gentleman in customer service he understood my sense of urgency and was very helpful. I had a very high electric bill and was under the impression I was still under this other program. When I called Direct Energy, the gentleman said, “No it had lapsed a while back and you might not have read the letters." He wasn't pointing fingers. He was very friendly and he set me right up. And before I knew it, I was back at the rate that I really like. It made me more conscious to keep an eye on it. But I would really like it if they can send a postcard of a reminder, or a sticker we could put on the calendar or something we could put on our fridge.

The people I spoke to from Direct Energy treated me very good. I have no problems as of yet. And I would recommend Direct Energy to others if they're looking for a change.

I used to have the old Public Service of New Hampshire. Then something showed up in the mail about Direct Energy. I did some internet research and I contacted them. They had a lower cost and I decided to go with them. I set everything up all over the internet. There was a little bit of correspondence, back and forth, and it was pretty seamless. I have them for a little over a year now and compared to my previous provider, Direct Energy is pretty invisible. All I get is a bill at the end of the month and I pay it. They're a good company to deal with and I'd recommend them. I'd tell my friends that if they're currently dealing with Eversource directly, they should at least go look at Direct Energy for potential savings.

I've been with Direct Energy for quite a while. I'm with the gas with them now but I changed to them so they'll do my electric. The team at Direct Energy loves me. I voiced my opinions at that time I talked with them about it, and my opinions were taken care of. When we first started, the price was better. My husband and I decided, "Let's change." We've been happy with them ever since.

Direct Energy has a cheaper rate than what I was paying. However, it would be nice if the actual bill would state when the contract would expire. Because one time, my contract ran out and I didn’t know. They told me they've sent me a letter but I get so much junk mail and I only pay attention to my electric bill. But overall, it has been a good experience with them.