Direct Energy Reviews

When my energy contract came up, I checked around and looked for a better price. Direct Energy had really good prices so I went with them. Since then I've had them at our home and I also got my mother hooked up on it. My price has been cheaper than when I was with the other provider. Also, I’ve had good experiences with the team at Direct Energy. I don’t have to call them very much and I do all my things online through the website. However, I can’t get on the website sometimes, but when I can, it has been fine.

Direct Energy has been okay for me. If I have a problem I call them.

I love Direct Energy's price and service. I'm older and using their service makes it a lot easier for me. I don't have to worry nor let people in my house to do anything. I try to stay with them every year and I don't even need to call to do that.

I had another provider before Direct Energy when I was in a different town and my bill’s a whole lot higher now. I paid like $500 last month. It’s been hot in the summer so I figured the bill would be higher. I just didn’t realize it would be that much higher. I’ve been with Direct Energy for so long and I always hear about rate plans, specials and stuff but I don’t think I'm getting them. But when the power would go out, they would say how long it would be out and that they would try to fix it by such time.

Direct Energy had a low rate and their reps were very respectable. They helped me out and explained the rates, and I never had a problem at all with every person I’ve spoken to. I tried to use a different provider in the past and their rep didn’t explain to me that I was gonna be on a contract. I cancelled them right away once I got the paperwork from the mail. Then I went right back to Direct Energy. I am disabled and I’m sick, and New York State keeps on raising everything and Direct Energy helps me out. I'd tell others to go with them, too. I hope Direct will take over National Grid.

Direct Energy seemed less expensive than anybody else. The rep told us we were gonna get 5.4 and it wasn't gonna go up, and that there were no hidden fees. However, there was a $12 a month charge for something that he told us that wasn't gonna be there but it was there, so I wasn't too happy about that. I don't like to be lied to. I contacted their customer service about that, but there was nothing they could do.

We thought we could get a better rate with Direct Energy. And when we were with them, they sent us our bill and we paid it. Their reps have also been friendly and knowledgeable. Once, I called them and asked why our electric bill went so high and they explained that it was the six-month thing and we had been using more electricity. We were happy with Direct Energy. However, we changed to ComEd because their rates are lower.

I started out with Direct Energy. Their reps were professional and I was happy with their service, so I kept it.

A rep from Direct Energy came to the door one day talking about my price was gonna go up with National Grid and I have to sign a contract to stay at the same price. The rep was a little persistent. I was in the middle of trying to cook for my friend's communion party and it was like she had to have it done then and there. But she was very nice. Then, a month later, I received a letter from Direct Energy and I've had them for about a year now. I called to renew the policy and it was easy. There was no wait.

Direct Energy has the best price at the time I went with them. I've been with them since 2013 and it was pretty easy renewing. They just called me and I was done within a minute. However, they didn't go into very much detail about all of the specifics on the plan. Maybe they could take a little more time to explain how everything works.

Signing up for Direct Energy's service was very simple and lovely. I’ve had it for so long and I’m grateful that I can turn on the air conditioner and have a comfortable life and I’m able to pay my bills. And that’s the most important thing to me. A few years ago, I got hammered by somebody to change and I did and I got hammered with the bill. I broke the contract. It didn’t make any sense. I have Direct now and I will stay with Direct whether they may be a little cheaper or higher because I don’t want to go through that anymore. As long as they’re able to give me the service I need, I’m happy or satisfied.

I was with TXU before and the bills were much lower with Direct Energy. I’ve recommended Direct Energy and you can get better kilowatt usage if you would switch over to them. I’ve had several family members who did so.

I’ve been with Direct Energy for five years. I had somebody else before them but they called me and said that they were cheaper, so I switched. So far, I’ve been getting calls from other companies saying that their price is now down to around 40 cents. But I have it at 44.9 with Direct Energy and I'd like to get the price cheaper if I could. Other than that, Direct Energy has been really good to me that when I had another provider, I went back to Direct Energy. One time, I called them because they sent me letters saying that my thing was gonna run out. They gave me two year deal and in the end, it was a very nice experience. However, if the other company goes down to 39 cents, I might transfer.

I used Direct Energy four years ago. When I set up the service, I did everything online. The service they give is good and I went to them because it's convenient for me. But their pricing is a little bit high. Also, the balance in my online account is incorrect for some reason.

I’ve been with Direct Energy for about three years and I wanted to go with them for their price. They provide the service and we use the energy. They call when it’s time to renew our contract and that’s usually a good experience. There was somebody though who got in touch with me after I had signed the Direct Energy contract and that guy was giving me a rate of $3.99 cents per kilowatt. But with Direct Energy, I can’t get a lower rate.

I've been with Direct Energy for six years and what I like about them is whenever there's an outage they instantly put a message out there and let us know where the issues are. That has always been an asset. Their prices seem to have gone up, but other than that, I never had problems with them and will recommend them to others.

I went with Direct Energy for their cheaper rate and I've been with them for five years now. They asked me a few questions during the enrollment process including my address and telephone number. And I continue to renew with them for their low rate and because there are no contracts. Also, the reps were courteous and professional when I spoke to them. I have told people about Direct Energy.

We had an electric provider before and Direct Energy is cheaper. They're a good company and the service is really different. We like Direct Energy and we’re happy with them.

I looked up Direct Energy and they had a cheaper rate at the time, and I went with whoever is cheaper.

A Direct Energy salesperson came to the house and gave a spiel. He was convincing so I went with them, and there was a smooth transition from my previous energy provider. I had TXU and another company in the past, but Direct Energy is much better mostly because of the price. TXU was really expensive and there was a huge difference in the cost of the service. Having Direct Energy gave me money that I could spend on other things. Also, my interaction with their team was great. I've had great service and good prices, and I’m happy with what I have.

We decided to use Direct Energy to save money and we just re-signed with them. However, we haven't seen any change in our bill yet and it has been high. Nevertheless, our interactions with Direct's customer service have been pleasant.

They were a little cheaper then, but now that they raised the price a little bit, their price is a little higher now. And my husband didn’t like that idea. But their people were nice and okay.

The cheaper price made me switch to Direct Energy, but now their price on their electricity is getting high. Still, their service is good. I've also talked to a couple of their reps trying to find out about their specials and so far the interactions have been very good.

I’ve been with Direct Energy for over a year or so but I’m no longer with them. Nothing was wrong but I wanted to save some money as I found somebody who’s cheaper. Now, I've got a letter from Direct Energy, wanting me to come back and they offered me a cheaper rate. When you leave and companies send you a letter for a cheaper rate, they should have offered that before you leave.

I went on the website Power2switch and there I found Direct Energy. Given the rate at the time, I signed up with them and had a very helpful rep.

I have been with Direct Energy for four years, and I have a good experience with them. I'd recommend.

I liked Direct Energy's lower rates. Still, if they make the prices go down, everybody would be happy. I've recommended them to my neighbors.

I had Direct Energy for a long, long time. They're alright, but now they’ve gone up. We’re moving somewhere else tomorrow and I don't wanna get back and get in contact with them again. Still, I'd recommend them.

I’ve had Direct Energy for a few years and my experiences with them were fine. I switched to Direct as UI was too expensive.

A friend told me that she had been with Direct Energy for a while and that they had been good. They're really understanding and that's what I like about them. I’m the only individual in my household and Direct Energy keeps my electricity bill down to a payable minimum. They also gave me a discount a year ago. Everything is going well now. I’ve had a great experience with Direct Energy and I will recommend them to anyone.

We were shopping at the time and we were looking for a better rate, and we found that with Direct Energy. The service is comparable to my previous company but the overall rates are way better. However, we had a real nightmare with them about a year and a half ago. When I mailed my bill in, there was a glitch on my check and they threatened to turn my power off. I messed up the day or the cents and they did not make me aware of it until they were ready to cut the power off so I had to do an express overnight mailing of another check.

When we first moved to our new home in 2013, somebody mentioned that if I signed up with Direct Energy, I’m gonna get energy and gas price would be cheaper. They were convincing me to sign up for the service so that I can save money. And I’m paying for my gas and the heat in the house, which is expensive in winter. I thought it was gonna be savings since I’m a single mom and I’m struggling. But I was getting one service, and my bill has two different prices. I'm being charged by Direct Energy and National Grid is charging me as well. I felt it was a scam and I didn’t understand what they're charging me for.

I've been with Direct Energy for a long time now. I just got my bill. I looked at the amount I gotta pay, wrote a check and sent it but I don't know if I'm getting the best deal. But other than that, I've never had a problem with Direct Energy.

Direct Energy had a better price at the time from my previous provider so I switched. So far, the service has been good. I talked to their customer service team when I had to renew my yearly agreement and the rep was good.

I tried to save money so I switched to Direct Energy. Once, I called them to ask to renew my contract or if there were other better plans available and the people I've spoken to have been very polite and helpful. So far, my experience with Direct Energy has been good.

I liked Direct Energy's rate and I've had them for about 11 years now. So far, I'm happy with them. As long as they keep me happy, I'll be a Direct Energy Customer for a long time. I recommend them.

We’ve been using Direct Energy for about 12 years. We've received good service from them and have been satisfied.

Direct Energy has cheaper rates before, but now, when you compare them to the other companies, their prices are a lot higher. Direct Energy should lower the rates and provide better service.

I have been with Direct Energy for less than a year. When they showed up at my door, there were three of them. There was a woman and then two guys. The woman was in the process of training. It wasn't a bad interaction, but it's not as smooth as it would have been if I was just dealing with her and not all of them, which is why I was slightly confused because it was part of a training. They gave me a little solar light and said that by signing up with them, they were gonna provide that and more to some poor African country. So the whole charity aspect made me decide to go with them. So far, my bill is broken up a little bit more. It's clearer what I'm being charged for so that's nice.

I’m paying more with Direct Energy than I was with the other one I had. My brother-in-law has the regular one we’ve always had out here and their bill is way less than mine. My bill at one point was at $400 and I’m on budget billing. I started out at 144 and it jumped up to 224 on budget billing. I’m not gonna go with Direct Energy ever again because the price increase is ridiculous. I haven’t had any trouble with the power though. I’m just not happy with the price.

I've been using Direct Energy for three years for my natural gas and for my electric. I get a better deal with them than I do with Central Hudson, and all I pay for now is just the meter charges. My bill combined is $157 because I got a better rate locked in and I locked it in annually. And as long as I don't cancel it within 90 days from the day I started, there's no cancellation fee. Every three months, I always check in to see if there's a better rate.

All my bills were getting very high and after several months, I finally jumped on it and called Direct Energy. I told them that one of my bills was $200 which was crazy high. But they said that for some reason, I wasn't with them anymore. I don't know what happened. There should be a letter or something was supposed to confirm that I wanted to continue with them but I'm not sure how that works. They sent a letter but sometimes things look like junk mail and we get so much of that. They sent me a $100 gift certificate, though. It was a Visa card, where I could spend it anywhere. So, that was nice of them to do. I've been with them for about three years and having them makes a difference in the winter. The heating bills are way up there in the wintertime if I'm not getting billed by Direct. But I have to keep remembering to call them just to renew and right now, I wish there was more of an indication that they were going to take off.

Direct Energy's rates were reasonable. However, they did not notify me when my promotional offer was up and I didn’t realize it until after the fact. And then I had to call them and get a new locked in rate. If they were more proactive with the promo running out, it would’ve been nice. They should give the customers a heads-up 30 days prior to the expiration of the promo. I probably went four months of paying an increased price. And there was no compensation at all to make up for those few months. Still, I would recommend Direct Energy.

I got to know about Direct Energy from an agency that I used to be a part of and they have a fixed rate as an electricity and natural gas provider. We’ve been able to reap the fixed rate and they had free energy on the weekend at one point. They had different rewards that went along with signing certain contracts. There has been a computer glitch where I signed the contract so I’m supposed to have a fixed rate and, somehow, the computer switched back to variable, but they worked it out. Other than that, the service has been okay so far.

I liked the amount of money Direct Energy was charging. Their reps have done a fantastic job. They answered my questions and are always looking for solutions for me to use less money to pay my bill. However, I'm getting phone calls telling me to ask for another discount. They say because I'm a good good customer, they wanted another 20% or 10% discount. I didn't know if it was for real or if it was a fake call. So I told the person not to call me and erase my number from their database. Still, they continued so I told them the next time I'm going to complain. Still, due to the amount I'm only paying, I recommend Direct Energy.

We use Direct Energy for the heating and we're very happy with the prices. It's cheaper and we're saving money. The contract renewal was usually 12 months and when I had to do that it was very easy. The reps were knowledgeable, very nice and courteous. They then mailed me the contract that I agreed to. Everything was professional and excellent. Call Direct Energy and see what they have to offer as far as the energy rates and compare it to what you're paying now.

I've been with the electric company for about 50 years and I got information about Direct Energy from them. With Direct Energy, everything has worked out to the arrangement I had set up. I switched over about two months ago and the experience so far has been good. I'm satisfied with them.

We've had Direct Energy for quite a while and it's been just fine. It is very good compared to the previous provider we had. Their representatives have always been very nice too.

I used NYSEG in the past but they no longer provide electricity or natural gas so I had to change over. I picked Direct Energy from a website that listed different rates from different organizations. Direct Energy's staff were fine and communication on the telephone has been mostly about when my contract would expire and the rates.

I've been with Direct Energy for quite a few years. I signed up with them for a residential property and when the renewal came, I either missed the letter or they never sent it to me, and then my rate went back to PPL. I called Direct about this and they corrected it. They even sent me a gift card for $100 for the problems that we had. I’ve had the house on them ever since. I also had them on a commercial property, but I switched to a different company because I got a better rate this past August. Other than that, dealing with them has been fine. And I would highly recommend Direct Energy residentially.

Direct Energy had a better price for us and whenever we called about anything, they were really right there to help. We're satisfied with them.

I wanted to give Direct Energy a try and see if there would be a difference in my electric bill. When I first signed up, they sent me a sheet saying how my costs could be lowered. But the bill basically seems the same to me. Direct Energy hasn’t made a big enough difference that I can automatically see when I get my bill every month. But I'm under contract and I will keep their services for a bit. At some point, maybe I would see if it has made a difference in my bill.

I live alone but my bills were getting too high and were fluctuating. So I decided to try Direct Energy. I've just had them for one month and the first bill was impressive to me. I'm hoping the second bill will impress me more and give me a reason to really look at them. For now, they're good for me. At least, it is saving some money in my pocket.

We're satisfied with Direct Energy. We switched to them for their good price.

I heard about Direct Energy through Con Edison and the service has been excellent so far. When I called, I liked the person I spoke with. I liked their courtesy, their explanation and that they worked with me.

I had another energy provider before. Then I spoke to some acquaintances who used the services of another energy company that later on became Direct Energy. This other company let my account go variable and my rates were really high but I didn’t know that. Then, when Direct Energy took over, I talked to their reps and I found that I was paying a rate that was way too high. I've had them for some years and they've sent me paperwork when my contract with them was up, and I called them. The reps that I dealt with over the phone were very nice and they seemed to find the lowest rates for me. My overall experience with Direct Energy was good.

Direct Energy had a representative come out and talk to us the first time. They provided the best rates that I could find for electricity and their contract seemed like the most flexible. I've used every source besides them and the rate of Direct Energy is better than their rates. Now, our monthly bill is a lot lower and I don’t worry as much about using electricity. Their customer service team is also professional with the way they interact with their customers and they have a good understanding of what they’re doing.

I needed to have electricity so I picked the provider that was available in our area. I chose to work with Direct Energy for its price. People should choose an electricity or natural gas provider that is best for them.

I liked Direct Energy's price. When I get the notice telling me that my contract needs to be renewed, I call and talk to their reps, and they've been great. And sometimes I ask a lot of questions, and they've been very patient. Also, they help me with the rates. They tell me that I could call back periodically for the rates could go down. They always try to find me a cheap, flat rate. I'll recommend Direct Energy if somebody will ask.

Someone from Direct Energy that would do a walk up to your house and give you all their rates came, and I decided to use them. I'm on a budget and it's meeting my needs. Their team has been amazing.

I just left Direct Energy. Although everything was as it should be when I was with them, there was a rate increase and that bothered me. It was not fair that I was caught into it. I’m retired so I’m living on a fixed income, and I had to go with the cheaper one. So, I had called around to a couple different ones, and Delmarva was the cheapest and now I’m back with them. Nevertheless, Direct Energy's reps were very nice when I was switching the account, and they also believed that if I could get a cheaper rate, I should switch. I would recommend Direct Energy if the rate was comparable.

There was a guy from Direct Energy that came to my house not too long ago and he completely lied to me. It was right in the morning where I had just woken up, and he said he was with ComEd and asked for my bill. I was super confused and I was looking for his truck. I gave him my bill and he signed on everything onto his little tablet. And then the next thing I knew, I had someone calling me to confirm and he was telling me what to say. The second he left and after I must have signed up for it, all my neighbors said, "I hope you didn't do that." It's something that's not needed. I've been wanting to cancel their service, but I haven't been able to because I don't know where to cancel it from since I didn't even know what the company name was.

The Direct Energy rate was the lowest at the time I applied with them. Once a year, I check their rates and I've called a few times to see what their rate was and their reps have been very nice. They told me that the rate was gonna change in a month and so they've been very helpful. So far, I've been happy with Direct Energy. They're reasonable and sometimes their rates are lower than others.

I found out about Direct Energy through the mail and I thought I'd try it. And so far, I haven’t had any problems. They’re doing all right.

I get a bill from Direct Energy, I pay it and I haven't had any problems with them.

Direct Energy is doing a bang-up job and every time I need the electricity, it's there. A guy from Direct Energy came around the neighborhood and asked to look at an old energy builder I had. He signed me up. At the time, it was 9 cents a kilowatt hour. But when the industry was deregulated, they didn't inform consumers too much. And as time went by, other people came by and said they had a better deal. Like a dummy and not knowing anything about it, I left Direct Energy for these other people. And it wasn't a good move. I should've just left it alone with Direct Energy all along.

I received something in the mail with Direct Energy. I called and asked them what their rates were and their rates were cheaper than what I was using before. The provider I was using was like ridiculous. They had one of those promotions that were good for a year but then after that, they doubled. And since getting the service of Direct Energy, my electric bill was lower last month. The way things are now, it's always nice to see even if it's just a couple of bucks. I'm just happy that my electric bill is cheaper.

I switched to Direct Energy for the pricing. I compare my billing price every six months or however often they change. Sometimes, it’s better but sometimes, it’s not. Otherwise, everything is well.

Direct Energy had a better rate than what I was getting. I was happy with it and I had a good experience.

On a weekly basis, one guy used to call us in the evening hours every time and we were fed up with that. He never gave the correct information and so we discontinued the other provider's service. Since we switched over to Direct Energy, nobody is calling and bothering us and now we are fine. However, I'm still getting bills for the PECO utilities which they sometimes say is $14 but is sometimes a higher amount. So, I'm wondering whether we are still with Direct Energy.

I went on a website looking for a cheaper energy supply. On there Direct Energy had the cheapest so I decided to use them. I've been with them for two years now. The service has been good and the bill has been cheaper than before. I renew based on how good the rate is. I call them to do that and the people I've spoken with have been good and very nice. The most I did was a year and the next time I did was six months. I would recommend Direct Energy.

Direct Energy said they were working with the utility companies to get the utility cost down, so it seemed like a good deal. But they kept coming, knocking on the door and like clockwork, they show up the same day or the day after I get my bills in the mail. The day I get my bills, I make checks for them and I mail them right out. Then I put away the rest of the paperwork. They always want to see the bill and the utility companies are saying they are not to be looking at it. But Direct Energy is saying they've got to check it when they should have everything on the computer. This is annoying. Then one day, a girl knocked on the door and she had a name tag from some other place. I told her I'm with Direct Energy and she opened her folder up where she had a name tag with her picture on it from Direct Energy. She said they were no longer under the name Direct Energy and it wasn't now this company, so we went through the paperwork to re-sign.

I was shopping for different energy companies then I went with Direct Energy for their fixed rate and they had the lowest rate. It has been a few months since I’ve been with Direct Energy. My bill was what was expected. However, the quality of the electric delivery is dependent on the carrier, not on the energy provider.

I used to have other suppliers of gas and electricity, then Direct Energy was the first energy provider that came with a better rate than what I was paying before. So now, both my gas and electricity are supplied by Direct Energy. I could use a couple more pennies, though, and I would appreciate it if they can do that.

I liked the price Direct Energy offered and they have been fine so far. With them, you can get an energy source for a lesser price. They are giving me lower electric bills which is important to me.

I've been with Direct Energy for a long time now and I'm pleased with it. Their service has been fine and the overall experience with them was the best.

This year I noticed the prices seemed a lot higher for the gas. My home bills were ridiculous and I didn't have the time to really analyze it all but it was the same company as the year before. I don't think I'm saving any money and I'm on a yearly contract so I have to wait until it changes. I wish they would call me when my year is up to renew. I have used others before and they were fine too. Then I switched over to Direct Energy 'cause they were the least expensive at the time. I might mention their name to others as I haven't had any issues with them but I don't know if I'd recommend them or not. I'm gonna go with whoever is the cheapest and I realize that more this year than any other time.

A rep from Direct Energy came to my door and was nice and very informative. Things were explained well so I decided to sign up. I’m now in my second contract and when I decided to sign up again, everybody was really helpful. They explained a lot and helped reduce the initial charge that they had quoted me. So the experience has been very nice.

I had Direct Energy and then I forgot about it. After several years I got another company in the mail so I signed up. However I found out that Direct Energy was still good so I cancelled the other one and stayed with Direct Energy. Direct Energy told me what to do and they were very good in taking care of the cancellation for me. They said that I may get charged from the other company because I signed up with them but I haven't heard anything. They gave me a credit card that if the other company charged me, then I could use it. I'm satisfied with their service.

Direct Energy offered a lower amount and when their representatives came, they were friendly and answered my questions. Service-wise, it's the same as my previous provider. It wasn't much cheaper, but still, it was cheaper. For those looking to find something cheaper, they should look into Direct Energy.

My friend signed me up and I tried them. I was satisfied with their service, so I stayed with them. Since having Direct Energy, I’ve had lower bills and I've had an excellent experience. They are very good and they stick to their word. Whatever they said was what I experienced.

I've been with Direct Energy for four years now. They seemed to have had the best deal so I stayed with them. Other people have offered a chance at a lower rate but I didn't take it. They're worth investigating and going with.

I made a phone call to Direct Energy and I liked their professionalism. Also it sounded like it was a decent deal in terms of the price that they gave me. Switching over to Direct Energy has been seamless.

Direct Energy gave me the best price. I've been with them for quite a few years now and the savings that I am experiencing is a bit higher than before although not much. And everyone at Direct Energy was very polite and helpful when I called. I would tell others to take Direct Energy. Also, there was a company that called and I told this company that I was satisfied with Direct Energy and that I didn't want to change. But, lo and behold, I got a letter in the mail that I was with this company. So I called Direct Energy and they said they would take care of it and they did.

I used to be with PPL but I checked the rates and Direct Energy's was lower. So far, my experience with Direct Energy has been very good. Although my rate went up, it went down on my last month’s bill as they said it would. I have recommended them to friends who have a much higher rate.

I wanted to have electricity and pay as little for it as possible and I liked Direct Energy’s price. I called to sign up and they had to transfer me to a third party verification but it was easy. Last month’s bill was pretty good because we were in between heating and cooling. My price per kilowatt hour was lower than the old supplier and the old supplier would not match it. I had a good experience with Direct Energy plus they sent me a $50 gift card for signing up. I would recommend this company.

Someone came to the door and then my dad made the choice to go with Direct Energy. We spoke to the team because my parents had had an old contract and Direct Energy was charging them $8. When I called to check on it, they put the rate down to $399 and gave them a $25 gift card for the inconvenience of not being changed. Direct Energy needs to make sure that they try to contact the customer more than just sending a letter when the customer's rate is gonna go up because they're done with their contract. People who are older get confused by that a lot of times.

I've been with Direct Energy for several years now and their bill was okay in the beginning but it seems to have gone up since then. I compare them with Pika's rates every time and right now, it seems like Pika's is cheaper. But I'm waiting to see what happens over the summer months.

I'm now on my second year with Direct Energy and so far, the reps that I've talked to over the telephone were very good. One time, I called them concerning the price. My gas bill suddenly soared and I asked them what was going on. They said, "The cost of gas has gone up, so we charge you sort of what we're paying plus the profit." I asked, "Why am I paying this much?" and they said, "Because you signed up for it." I said, "Well, I didn't realize that it was gonna be this expensive." They said, "Well, we can lower it a tenth of a cent," And I said, "Okay."

Direct Energy was cheaper and the service was good compared to others. They also treated me fairly and every time I called, they did what they could for me. But I’m getting ready to change it as they kept on going up without letting me know and then it would be too late. It’s a business and once you’re locked into a contract there isn’t anything you can do about it. You can’t drop it or they’re gonna penalize you.

I searched under the Pennsylvania list of companies providing power and I looked for the lowest price with the best duration of the agreement. Direct Energy has the best so I signed up online to get my electric service from them.

I went with Direct Energy for their prices though the service has no difference compared to my previous provider. So far, the bill is fine after I renewed but it had gone up without me noticing and I had to call them as the rate changed. They helped me and told me they reduced the rate which would take two billing dates to take effect. They also advised when to call to check on the rates because I could change it without a penalty. Overall Direct Energy was easy to deal with. They answered all my questions and they were patient with my inquiries. I would highly recommend them.

Direct Energy has been fine with us. My previous provider was National Grid and it was the state agency that we have. And comparing their rates, Direct Energy is two cents lower for whatever the unit of measurement is. They only provide us a discount on our energy which we see on every bill. Plus, there were no extra supplemental charges which we were afraid of when we first signed up. Whatever Direct Energy quoted us was what our bill was. Their reps don’t harass us or we don’t get telephone calls all the time. We only get renewal notices or whenever they're holding a promotion where you can get a Visa card for referring a person.

The guy from Direct Energy came to the door and he was here for 20 minutes. I told him that I didn't want anything to do with it many times, but he would not take no for an answer. I was very irritated. Then he told me somebody was gonna be calling me but I couldn't ask any questions regarding what was being said and signed for to the person who called. Now I've been with Direct Energy for a few months and I'm not saving much. I haven't gained anything by using them. I'm very dissatisfied and I would tell others to run like hell from Direct Energy.

I don’t like it when instead of giving me the days contract, Direct Energy just started charging me $8. And then when I called them and tried to get on a contract, they said it would be another month before they could do it so I ended up paying an outrageous amount for two months. They should take care of that and put me on the automatic whatever’s next in the plan which was the special of the day instead of jacking up to three times the normal rate.

I've been with Direct Energy for a while now and my bill is high as hell. The system ain’t doing what it's supposed to.

Some people from Direct Energy came by my house. They asked me some questions and I answered them to the best of my knowledge. I thought Direct Energy would be cheaper than the previous provider I had but it wasn't. I have been with Direct Energy for a year but I am not satisfied with it.

I first heard about Direct Energy through the US mail and they seemed to have the best price. I was with UGI before but there was no difference.

Direct Energy seemed like a good deal and everyone was friendly. It was good dealing with their reps when they came to my door. However, I never installed the Nest device. I still have it in its box unopened. I didn't understand how to do that and it's a rental, so I was a little nervous about doing it. Other than that, my bill seems normal and have no complaints.

I liked Direct Energy's rates and reviews on customer service in the Consumer Reports so we went with them. Their rates are reasonable and they have good customer service. When I was signing up, their reps were friendly and answered my questions. I would definitely recommend Direct Energy. In fact, I have told people that have complained about their rates to go online and see Direct Energy. So far, I’m happy with them and my experience has been great.

Someone from Direct Energy came to the door and I wanna save and their price was good. But after a couple of years, which is this year, the price seemed to go really high. Compared to Consumers Energy, the price seemed to have gone way beyond that amount. So, I talked to someone at Direct Energy and they convinced me to try to stick with them. They lowered the price and they were supposed to send me a gift card for $25 and I never received that, so I’m not really happy with them right now. The cost has gone down because we’re not using that much right now. But otherwise, I’m not sure if I would’ve stayed with them because I was calling to cancel them and go back to Consumers Energy.

I switched electric provider from PPL over to Direct Energy in order to drop how much I was currently paying. But a week or two after I set up an account with Direct Energy, I got someone giving me the pitch and trying to sell me Direct Energy again. I let them know that I already have Direct Energy. Then I got another one a week or so after that but I haven't heard anything else since then. That aside, everything went fine when I set up the account initially.

Someone came up to our door and told us about Direct Energy. Then, the representative told us it was a fixed rate so we went with them. Since I started working with Direct Energy, my electricity still turns on and that’s about all I expect from it and my bill is about the same. I called them once because I saw that the fixed rate that they said was bigger than what they said it was going to be on my contract and they fixed it over the phone.

I've been with Direct Energy for a couple of years now and I’ve got their lowest rate, which is a little bit lower than Orange and Rockland. I signed up for a year and I could leave it anytime. But when that time was up, they never let me know and then they jacked up the price of my power. So I was paying way too much for my energy through them. Once I found out about it, I called Direct Energy and they treated me all right and made it good. I told them that I was gonna call the Better Business Bureau and file a complaint against them about it and they gave me a Visa Card for a $100, though I probably spent more than that. Then when the time I signed up for was up the last time, they did let me know and I just renewed the contract. Now I just have to keep up with them and find out when that thing's up.

I decided to use Direct Energy over providers because their rates were cheaper. And the representative I have interacted with was very good. He was very knowledgeable. I'd tell a friend that if they want to save money on their bill to change to Direct Energy.

Direct Energy seemed to have a good deal, so I used them. They're better, in their service in general and in their billing, than the other energy providers that I used in the past. They have lower charges and their billing is easy to read.

I've had the gas and light company for over 30 years. Then, one time, some ladies from Direct Energy were going up and down the block to sign up customers. I thought Direct Energy's service was gonna be less money, so I decided to try it, but I came to find out that it wasn't and I got to a point where I was paying two fees for energy service. After I finally got my bill from Direct Energy, I told them that I didn't want their service anymore and I'd stick to what I've got because I went through a lot of money fooling around with it. I like what I have at this time and I just want my bills to stay steady and not go higher because I’m very seldom at home and I’m not around eating and cooking much. I only use a little air conditioning when I need it, but other than that, I keep the door and window open.

I first heard about Direct Energy through the mail and because of the price difference from other companies, I decided to go with them and I haven’t had any problems.

I called about one of the subsidiaries and when I talked to the guy, he said that I might wanna go direct with Direct Energy because eventually, they’re gonna be getting rid of all the little ones. I asked about the information and he walked me through it and gave us the time. He was very helpful. I had called because my bills became higher than they ever had been and he explained to me that New York state had started imposing a minimum $50 fee that I wasn’t in need of. He said that my highest bill was less than what I’ve been paying. I went off the budget at that point. Since switching to Direct Energy, our service has been low and fine. There has been no blip and I’ve been pleased with the price. I passed Direct Energy on to siblings, and most recently, to my sister.

People mentioned Direct Energy to me, and because they had a lower price in the market, I used them. It's a new technology, too. I've used Consumer Energy in the past and comparing the two, they're similar. Overall, Direct Energy is okay.

I just came back from living in Wisconsin and there was a guaranteed lower price with Direct Energy. I'm doing pretty good with them. They've been friendly enough. and I like them. They are helpful and very convenient for me. They do everything they can to keep everything up. They came into the house and showed me how to save energy as far as my electrical as well as how to change the shower heads. So it was good.

Direct Energy sent me a card about energy saving, then some people came and I went ahead with them. Like PPL that I used in the past, Direct Energy is okay.

Direct Energy is cheaper compared to other providers and I haven't had any issues. I had a good interaction when they switched me over. And then we knew the service when the other one was up so it went smoothly. I would recommend them.

A person showed up at my home. He only had the company ID on him. That is NOT legal in Columbus Ohio. They must have a badge issued by Columbus on their person in full view. Would you really want to do business with a company that from the very beginning is doing things illegally?

Consumers Energy told me, when I paid my bill, that I was paying for gas and Direct Energy is actually charging me more rates than what Consumers Energy would charge me. I have no idea that I had another company going through another company. My bill has gone up since the time I got a call from Consumers Energy. They told me I had to call Direct Energy myself, but they couldn't give me any information how to get a hold of them. They said that it was on my bill. I looked on my bill and all I saw was a number for Consumers Energy, not from Direct Energy that they're saying I'm getting my gas from.

When I first signed up with Direct Energy, they sent me the Nest Thermostat and that was one of the main reasons I switched over to them. Also, my experience with the sales reps of Direct Energy was more than good.The reps were very helpful and they explained how Direct Energy's services would benefit me, and at no point did I feel obligated for anything.

We got Direct Energy because it was cheaper. Somebody from Direct Energy came to our house and at the time, the prices were better. So, we went with them and we’ve been with them for a long time now. So far, I’m satisfied with the amount I pay. The bills are reasonable.

Direct Energy has a low rate on the same period. Their rates don’t go up as high, they stay low. Overall, they are good and reliable.

Direct Energy is just as good or better than the other electrical or natural gas providers I’ve had in the past. But with Direct Energy everything's on time. The billings are on time and the rates are reasonable so I'm totally pleased with it. It's a well-run company.

I liked Direct Energy's lower rate. Also, I get something notifying me of a contract ending. I had a couple of phone calls with their reps and most of them were fine. I'm satisfied with the service.

We got something in the mail which we followed up with a phone call and Direct Energy quoted a price that was attractive. Also, the reps were very good. We've been using them for two or three years now and I would recommend them.

Direct Energy was cheaper for whatever unit or however they bill and I haven’t had any problems with their team.

I first heard about Direct Energy through mail and I have been with them for eight months. So far, the experience has been good.

We got mail from Direct Energy and we signed up last year. Every time I turn around, we got this humongous bill so it’s not making much difference.

Direct Energy's price is better than that of the other provider that I had previously. They're right in my pocket. Also, Direct Energy always sends me reminders on the renewal date which didn’t happen with the other company. The Direct Energy team was helpful and whenever I had a question, I got the right answer. I haven't had an emergency but whenever I called for something, they were pretty good.

For one year plus that I’ve been with Direct Energy, their quality of service was okay.

I got Direct Energy as a provider hoping that the bill would be lower, but I absolutely haven't been able to see that much of a big difference. It's about the same and it's definitely not lower. I was disappointed that I really didn't see too much of a decrease in my bill.

Direct Energy called me and that was when I got on. I get a bill from them and we haven't had any disastrous things happen. I'm satisfied and I would recommend them.

I got a couple of boxes from Direct Energy and I don't even know what they do. I never put them on because I'm not home usually. They sent me some papers about that energy, but I don't know if they switched anything. I got the same deal with the same people and I don't have any problem with the service. Then they come and I pay my bill.

Direct Energy is a good company to use. I decided to try them because of the courtesy I received from their reps and how they explained the program very well. Their communication was also very good and their price was better than the company I was previously with. Three weeks ago, there was a young man from Direct Energy who came here. He told me that their manager made some changes and he asked to see my bill because he wanted to see if the changes were in it. There weren't any changes there, so he told me to call their office. Sure enough, they had not made changes to the bill before it came out. Aside from that, Direct Energy sent me something in the mail that led me to use their app. You put it on the furnace to set it but you have to use a computer. With it, you'd be able to turn down your heat and everything regulated through your phone, too.

I was with a normal provider and Direct Energy came at a cheaper price. So, I signed up for their gas services. I was able to speak to somebody over the phone and it went well. But Direct Energy gave me a tough time when it came to renewal. As soon as my contract expired, they jacked up to the highest possible price. I talked to the fellow but he would not bring the price back down until I threatened them that I would go back to my old provider. And that conversation was kind of hostile.

I had DirectEnergy before and I first heard about them through NYSEG. Then I went with them again because I wasn’t in any mood to scout around for who had a better price. I renewed my membership with a person by phone and it went fine. So far, my experience with Direct Energy has been very good and I have no complaints.

The price for our electric energy kept going up and we didn’t notice at first until I realized that I should check that out. We were paying double than what we should’ve been paying right through the winter. We were paying too much and I wish they had it where they automatically adjusted the rate if it went above a certain percentage. We looked up different companies and Direct Energy did direct mail to us, so we checked them out. I called them and got on their plan, and we’ve been with them for quite a few years now.

I’ve been with Direct Energy for the last several years and everything's been fine. This last time when I signed up, however, they said it was a little bit high. It was the fall, and it could be readjusted in the spring. So I have to call their number to try to get it lowered again. I would like to get back to somewhere a little more reasonable than the amount that they raised a few months ago.

Direct Energy's price was going so high that I've never seen my electricity ever going that high. It was the first time in my life that I work. I'm normally home only in the evening with only a couple of lights on. The bill was a hundred dollars. We as a family have never paid a hundred dollars. We used to pay $50, $60 and all of a sudden, the bill kept on rising and rising. My gas bill was lower than electricity and I don't even have electricity gas. I thought I could understand one month, maybe Christmas, but they've been like that the entire time. And everyone is out of the house all day long, so there’s no light on as much, and nothing else goes on. I cannot be giving them that much money for one shower, one-hour light bulb and maybe one hour of TV.

I was with Consumers and somehow I got a mailing for Direct Energy. The service is the same. I check every couple of years whenever they contact us up to see what the new rate is and so far everything's okay. My bills are still much too high but it's lower than I was paying. I'm okay with them as long as they keep lowering that rate. And as long as they keep lowering that rate I will go with them. I'm happy with it.

I've been with Direct Energy for more than a year. A lady that used to do my apartment complex told me about them. It was the only one I knew, and I wasn't satisfied with BG&E. They were cheaper. The only time I've talked to them is when I'm finding about what's going for right now and they've always been pleasant and helpful. My bill has been cheaper, and when I call them with a problem, they always explain the situation and make suggestions for what I could do.

I was tired of screwing around with Commonwealth Edison so I looked up online and I found Direct Energy. I looked into the gas side of it too. I gotta shop for the best price and Direct Energy seems more reasonable.

I recommend Direct Energy highly. I'm pretty satisfied with their service and their employees were very courteous when I dealt with them over the phone.

Direct Energy offered me a 200-dollar thermostat if I signed with them. My experience with them was good.

The sales representatives of Direct Energy were not too pushy and they were very professional. I had used a few other providers in the past and I liked Direct Energy a lot better. It had just raised the price recently but I had signed up for a new plan so that they said that it was going to be corrected within the next pay cycle.

My daughter told me about Direct Energy and I liked that it was cheaper than Consumer Power. Their reps were very friendly, professional and courteous. They usually have cheaper prices than Consumer’s. I have recommended them.

I used Baltimore Gas and Electric but I wanted to save money so I used Direct Energy. The price was good at that time, my experience has been very good and I just renewed with them for another two years. I haven't had any issues.

Direct Energy has been adding on my electric bill and I don't want them anymore. This happened with two of my bills, one was an additional $50 and the other was an additional $59. I would like them to lower my bills and not to increase them. I’m gonna call and cancel their services.

I got a call recently back at the beginning of the year about a recycle energy in New York State and I switched to Direct Energy. My old provider gave me a supply cost quote per kilowatt hour and quoted me 10 point something but my contract was up with them. Then I called Direct Energy and I asked one of their rep on their current rate for the year and she said that it was 8.49 per kilowatt hour. Direct Energy gave me a good rate so I signed up with them and saved money. So far the only power outage I ever had with them was Sandy and we were out of power for a week but I wasn’t alone.

I had somebody from Direct Energy stop by my apartment. At the time they were offering a free Nest. With the free Nest, it’s really helped on pulling my energy saving compared to other apartments and house thermostats that I’ve used. Everything has been a positive experience so far. The most beneficial aspect of Direct Energy was their incentives to sign up. Check out whatever incentives they may have and their current rate to see if that’s cheaper than other energy providers.

We've been with Direct Energy for a couple of years and we're happy with them. The service is fine, plus, they are a little easier on the wallet compared to our past provider.

I used Consumers at first and when Direct Energy knocked on my door, I saw that they had the cheapest price and they offered us a military discount.

Other people I know have Direct Energy and they got a good deal on it. I tried it and I'm well-satisfied with it. I have it down in Texas and I get good service, which is what I want. Their team members have helped me as far as giving me a good rate for the summertime. And since I'm not there to use any, it's just the minimum fee that they charge.

I learned about Direct Energy through the mail. I was looking for the best rate, and because they have lower prices as compared to other providers, I signed up with them. I would recommend Direct Energy.

A girl from Direct Energy came to the house here years ago and I had Just Energy and they completely and totally was taken us to the bank. And so when the girl came, she made me realize that I was getting completely and totally ripped off. So I switched and they've been great since. It's pretty comparable. They've all been good when I renewed this last time. The guy was really nice and just fast and friendly and didn't want to sell me. He did want to give me some kind of power surge thing and I didn't get that, but he did say I was gonna get some free stuff and I haven't gotten that.

I had Just Energy before. And then Direct Energy's marketing sent me something and I was able to save a few cents per kilowatt hour.

I had a different electricity or gas provider before and they lied to me. I noticed that that company and Direct Energy had the same price. Direct Energy didn't lie to me.

We've had Direct Energy for four years. We first heard about them when they came to our door and we had a good interaction with them. They were polite and professional. They just charge to the bill and it's paid. But maybe they could have lower bills.

I have been with Direct Energy for a number of years now. I knew about them when they came by here. They've asked and they didn’t push me of anything. We have talked and looked at electric bills and he said he could call. He said that, “We don’t raise it up like PP&L does twice a year.” Then he also said, “You will know about it and the changes on it.” I said, “Of course, I get help with my electric bill.” So they said, “That’s all right too.” So I got up a free day once a week and I got a cheaper rate too. If I have a problem or question or anything, I just call their representatives up. I try to tell my friends where they live in to get Direct Energy like Philadelphia. There’s quite a few people who want it and they can’t get it because Philadelphia have a problem with those people down there.

Somebody had told me that Direct Energy is less if I go this route and since we wanted to save money, we went with them. When I switched over to Direct Energy, which took two minutes, everything was good. Since the switch, my bill has been lower and has saved us money. Others asking about Direct Energy should inquire about savings.

Direct Energy have lower monthly rates. And compared to other electricity and natural gas providers I like Direct Energy's service.

Direct Energy’s service is okay and I don’t have any concerns.

I've had Direct Energy for at least a year and the service has been okay. I just re-signed up with them.

I just love Direct Energy and I wouldn't change them for the world. I've been with them for so long now. I get good quality service from their team as well as good, clean prices when they change rates. I would recommend them and I've actually signed my mom with them.

We moved from one city to another. In our other home, we paid a heat and a gas bill and with where we’re living now, we pay Ameren and that is heat and gas. It’s the most practical price we’ve ever paid anywhere. A young man was at my door close to a year ago and explained the energy to reduce my utility rate. He said that it would help control my energy bill and that by being a part of the program we will be protected from an increase. The guy was very polite and had his credentials. I knew it was who he represented and that who he was representing was true. He spent about 30 minutes with me and answered questions. Then, I felt relieved after talking to him that maybe I can get my utility bill down and keep it from escalating. For many other people, theirs would go up and I’m trying to keep everything on hold to stay low as possible without increases or a big increase.

I'm buying Direct Energy for my house and I'm doing it for my business. I said what I wanted to pay and they gave me a price I wanted. Took them about 20 seconds. "Oh yeah, okay. You got it." And that was about it. My gas bills are very fair. You can't save on too many things these days 'cause everything cost a fortune. Like anything else, you gotta shop around and know what you wanna pay. You have to be a smart consumer. But if you don't know, they're gonna charge you more.

I did a major savings with Direct Energy. I was with TXU and Direct Energy offered me a lower rate. The old Reliance also offered me a rate promotion and the smart thermostat, and my bills just went up so, I didn’t like it. I called and asked Direct Energy if they would take me back which they did. After two years and just recently, my rate went up. When I explained to them why I was paying more for less energy, they said I was not on a contract. I asked how much it would be to go on a contract. They said that I left at 52 for two years. I told them to put me on a contract so I could get the lower rate. Their customer service people were good, knowledgeable and friendly.

I've been pleased with Direct Energy so far. They had good rates and my last bill was $83. It's usually not that high but I'm just gonna wait and see what the next bill is.

Direct Energy talked to me and because of their prices, I ended up switching to them. I get the same kind of service as what I had with my previous provider. I've had good interactions with their team. They were friendly, informative and did what they could to make me happy. I wasn't happy with the first pricing they gave me but when I called back, they gave me something better. They seem to be a fair and honest company.

Direct Energy took over the company that we went with a year and a half ago and we stuck with it. We called them to renew our balance billing and it went smoothly. They have a reasonable cost, which is what we're interested in, and they are reliable. I would definitely recommend Direct Energy.

We moved to a new place about a year and a half ago and right after that, our bill got super high. We called Direct Energy and we switched to a new plan. My interaction with their team was also decent. Our bill is getting more normal now.

Direct Energy came to my door and told me about the basics where they offer a flat rate compared to my previous energy supplier which was a fluctuating rate. You don’t see door to door salesman for energy these days, and I gave her a listen and it was worth my time. The representative was very personable. She had a couple of understudies with her who were kind learning the ropes. But the main lady was very knowledgeable and very professional about it. I now know that my bill’s not gonna change every month. Whereas before, it would go up and down and it went drastically up recently. Now, it’s kinda tapered off. The bills are a little less but it’s gonna be the same bill throughout the duration.

I've been using only Direct Energy ever since. The reps have been helpful if I have to call in and have a question about my bill. It's not a frustrating process.

Direct Energy’s supplier rate was cheaper but our bill has been ridiculous this winter because it's so cold.

I spent 40 minutes on the phone with them and spoke with 3 different people before the final transfer when I hung up. I wanted to enroll and live in Maryland. All customer reps thought I was calling from Texas and kept transferring me. Frustrating. I'll use another supplier.