Direct Energy Reviews

I had First Choice in Hitchcock and I was supposed to stay with them, but I was told I couldn’t get them out of Hitchcock. I ended up with Direct Energy but I never would have gotten them. They're a mess and I’ve been having problems ever since I’ve been with them. They're also very expensive. I received a $317 bill and I told them about that. I'd never had a bill like that in 52 years that I’ve been here. They cut it to 263 and this past week, I got more than 180 some odd dollars. I wish they would keep my bill lower. They go by the amount that they are charging for the energy, but it is extremely high. I am hooked up with a two-year thing, so I gotta stay and pay for it. I paid two-something before it went down some, but now it is $181. However, I got to wait for two years because I accepted a two-year plan. I’m about to search around and try to find someone else.

I’ve been with Direct Energy for over 10 years and I’ve been satisfied with the service. I had an issue with my services at one time, so I had to reach out to them and they were very cooperative. They helped me out with the issue that I was dealing with and they were able to solve the problems that I had.

I live in a one bedroom apartment with a cat. Heat is paid by the landlord. I work nights and I need my days to be telemarketer free or I don't get any sleep. Direct Energy calls me every day. If I don't answer, they call back three times in succession. If I do answer they torture me with trying to prove that I will save money with them. They call every day. They wake me up every day. I pay less than $40 a month, I don't care if they will save me $.70. I understand what that are saying, I will save $.70 a month and 'it's better in my pocket than in the electric companies pocket'... But I still don't want to switch and I keep asking them to stop calling me.

There were some folks in the area that were using Direct Energy and I decided to go with them too. I got the flat rate plan. Their reps are okay, however they call me before the actual due date of the bill to tell me that it hasn’t been paid and that gets a little annoying. Other than that, working with Direct Energy has been fine.

It seemed like I was doing alright with everything with Direct Energy. Then it seemed like every month, my bill was getting higher and higher. I looked at my bill last month and the usage was a kilowatt hour less, but the bill was still higher and I’m concerned about what happened with that. It was probably a good thing that I didn't talk to the rep because I was hot about all that. Also, I took an insurance policy out when I bought the house, and Direct Energy messed my bill up. They put me on some kind of automatic payment and the rest of it would go into late payments. It took me forever to get that straightened out. Every time Direct Energy tried to do something for me, it never came true and I had to cancel the insurance eventually.

I was looking for a provider that was well-known, had good rates and reviews to my needs. I went online to compare different providers and Direct Energy's rates and plan made me go with them. They also had free weekends, and that was very appealing. This is the first service I've gotten on my own and I felt comfortable and stayed with it. However, I had one mishap where another provider took my account and I didn't get billed. When I contacted Direct Energy, they said that it wasn't my fault and that I shouldn't have to pay that month or two that somebody else stole or took my account from them. So, when they switched me over, I had to pay two months worth of what I had stayed behind on. It was confusing and I still don't understand it. But it is what it is and it's understandable.

I've been with Direct Energy for three years now. I'm living in an apartment complex and when I moved from one apartment unit to another, I had great interactions with their team.

I was from New York and then I moved to Texas, and I looked up Direct Energy online. I was paying online and scheduling my payments though and in the beginning, I had a problem with their website. The website needs to be better with the user experience. Besides that, Direct Energy is reliable. I was never without electricity and their team was very helpful. Since having them, my bills have been consistently low. Plus as a gift, they sent lamps to save energy.

Direct Energy had a fair price and they had an Alexa giveaway. However, since using them, I've noticed that I get a lot of phone calls to try to see how their company is doing and it's becoming annoying. Nevertheless, their reps were good.

Direct Energy's service is really good. I like it a lot. I'm also impressed with their customer service, the quality of the work and, most of all, the prices. Direct Energy is cheaper. I've also had a really good experience interacting with the team at Direct Energy. I’m not having to wait a very long time and I’ve signed up with the email so I get everything on the email as well, as far as the electric bill monthly.

I’m trying to move from Direct Energy. They were offering a low rate per kilowatt, but I noticed now that its price is ridiculously expensive. From what they told me, I was gonna be paying $12 a month which was never the case.

I was with another provider and I was paying them through a debit card over the phone. Every time I would call them to pay them, they would charge me an extra $5 just for me paying them and I thought that was outrageous. After a short while, a neighbor told me that he was with Direct Energy. He said he was very happy with them. And so, I called Direct Energy and I've been with them ever since. The experiences I've had with their customer service team were wonderful. Everything’s good and I'm very pleased. In my monthly bill, it says if I refer someone, then they’ll give me $50 credit. I'm trying to talk to my neighbors into it.

I've been using Direct Energy for a while. During Hurricane Harvey, their attention to the issues and getting it fixed were good. My overall satisfaction with their service is fine.

Before using Direct Energy, I was with Reliant and Direct Energy's price is lower. They also have great customer service. The one time I've had to deal with them, I used the online chat and they were great. Moreover, navigating their website was very easy. I'd tell others to go with Direct Energy.

We liked Direct Energy's lower rates. WIth them, I find the reports of usage or billing information and those are quite good. Also, they're now running a special that they advertise a lot where you're supposed to text a word to somebody and somehow, your billing's gonna change. But there's no explanation of it, and I don’t know if it's for new or listed customers. Nevertheless, I'm fairly satisfied with Direct Energy. They haven't let us down. We've been through hurricanes and the company has been good.

The first time I signed up with Direct Energy, it was for a two-year at some rate. Then, allegedly, they sent me emails regarding updates, and I never got them, so I had wound up paying full fare which was a bit high. I've had no problem with customer service though. The problem I had was that it was not abundantly clear that my account was coming up for renewal. But they handled the situation very well, and eventually, we got re-upped at a reduced rate. However, I need to get with them again and ask if I am due for a re-up because I haven't seen an email from them regarding an update or renewal. Also, there's something going on regarding energy fees that I haven't talked to Direct Energy about. But I'm gonna tell them what's going on and what others are telling me. I'm looking for the letter with $600 credit from Reliant Energy, and one of the things that I'm doing this week is to call Direct Energy.

I’ve been with Direct Energy for about five years now and I like the ease of use. Although their rates could be a little better, they’re comparatively decent. I interacted with their reps mostly for renewals and those have been seamless.

I have been a customer of Direct Energy for 14 years and for a while, I had to pay A-1 Utility bills in this area. Then, I went to an all bills paid unit within my property. When I started paying my utilities again, I went back to Direct Energy because I was an already established customer. Paying for their services is fairly easy and I can do it over the phone or online but I have always like doing it over the phone. I had a good interaction with their service rep and it was simple. It didn’t take a long time and I didn’t have to keep repeating what I needed. Direct Energy is a great service.

Upon searching through Google, I found that Direct Energy was better all around compared to other services I've used and their rates were good.

I used to be with Reliant but I changed to Direct Energy because of their price. The only problem that I have is that, being an existing customer, my price increased upon the renewal of my contract in January. I noticed that a lot of advertisements for new customers are a lot better priced than what the company offered to keep me as a customer. And I really could not understand that. I’m paying 10 cents per kilowatt now, whereas it used to be 8 cents per kilowatt. That does not sound like a lot, but it is whenever I start getting my bills. Around this time last year, I was paying about $55, but in the last couple of months my lowest bill has been $73.

Direct Energy has the best rate, and compared to my previous service, they're good.

I signed up for Direct Energy to save money, not knowing I had to renew a contract or my rates would go to .10+. Last year I was going thru a divorce and had high bills, didn't think anything of it because I was concentrating on my family. This year my bill was $524.99 for one month. ONE MONTH! I live in a two year old mobile home. Two bedroom and there are only two of us living there. When I call Ameren I was told I was paying .12+ per KWH. Really? When I called Direct Energy they said it was because I did not renew my contract. After reviewing over a year's worth of bills I found I have been paying high rates all that time. Costing me more than half of what I should have been paying. No, find someone better than Direct Energy. I have.

My brother used Direct Energy and he told me that it was cheaper, but I found that it is not. I won't recommend them because of the cost. Last time, I thought about leaving and the woman tried to talk to me. She tried to call me a few times and then I stayed. She was a very good business person. But the price is just too much.

We liked one of the plans Direct Energy had and chose the one that’s the free weekend. That’s when we do most of our entertaining or when we’re gonna do our laundry because we're a two-person household and that’s when we’re home. The last provider we had also gave us free weekends and their rate was a cent per kilowatt cheaper, but the length of time for the weekend was not as long. It’s also very easy to make payments as it’s just a direct withdrawal.

My cousin works at Direct Energy and I decided to go with them to support him. I've used another provider six years ago and Direct Energy is cheaper. Their online website which I use to check my usage is not difficult to navigate.

At Direct Energy, I can usually get help pretty good. I would recommend them to somebody else.

I've been with Direct Energy for more than three years and my experience has been fairly good. But I'm wondering if I can get a better plan than I have right now for the kind of usage that I have. The bill is pretty high based on the usage. I'm hardly home and last month, I didn't use much of air conditioning at all but the bill was still 185 bucks. I would also tell others to do their research. There might be better offers.

I've been with Direct Energy for awhile and I went with them for their rates. Though I don't use their website a whole lot, I use it to check my account. Overall I would recommend them.

Direct Energy is cheaper and better compared to any services I've used in the past. Their reps were really nice and helpful when setting up my service.

I've had Direct Energy since I moved into my new house. It had been two years and I'm neutral about it. I got my bill every month and paid it. But I've found a cheaper price and after my contract ended, I signed up with another company last week.

I have the free weekend plan with Direct Energy. Their reps have been amicable and the company sends out weekly reports which have been helpful as far as monitoring my usage. I use the app as well and it’s very easy. The emails they send out say, “Click here to view your usage,” and it takes me right away through the dashboard and I don’t have to log in which is really nice.

Sign up with Direct Energy. They give you all the updates and you can pay easily. You can do it online or on your phone. Plus they send you alerts when you need to pay. So that’s what I like. All I do is phone it in and get the payment done. I've used other providers in the past and compared to what I have with Direct Energy, they're very similar. On the other hand, I do appreciate when Direct Energy sends me the email telling me how much wattage I’ve used. But right now, I’m probably paying premium. My contract with Direct Energy has been up and I need to renew it so I can get a cheaper rate. I was trying to call them the other day to renew my contract but I don’t know what was going on with the phone. It wouldn’t let me in. So I hung up. Otherwise, I've never had any problem with the representatives at all. My experience dealing with them has always been good.

Direct Energy had a better price. I pay my bill on auto draft and navigating through their website is good. I'm pretty satisfied with my experience and I highly recommend them.

Direct Energy's prices are very reasonable. My bill is really good especially now that I’m working and I’m not at home. My bill is always due on the 24th and I always pay it before the 20th, so I don’t worry about any late fees. They guided me to help me through the kilowatts to save energy because there's just my sister and me in a three-bedroom house. With how the air goes, we use energy-saving bulbs, and we keep the air down, temperature-wise. My experience with Direct Energy is very good, and I really like my service.

Having been a devoted customer of Direct Energy for many years, we were recently forced to find another service provider due to a lack of customer concern or appreciation from Direct Energy's customer service and management teams. The problem was that we inadvertently missed our renewal date in December 2018 and didn't notice the increase in our billing until February 2019 due to being on autopay. Our account was debited for $153 January which was fine, but then, our February bill was $560. What? How could this be and we live in a 1-bedroom apt?

The team at Direct Energy was very direct and fair when I was setting up the service with them. The enrollment process was simple and I never had any big trouble that I have to get in touch with them. Sometimes, with the cool weather, my bill is a little high because of the gas used and all the energy, since you have it on for more days and more time than usual.

With the rates that we were brought on Direct Energy, it was convenient to sign up. Then compared with providers I've used in the past, what I have with Direct Energy is pretty good. I don’t have any major issues with them. I'm on autopay and the energy is reliable. Working with Direct Energy has been easy and convenient. It is a rare occasion but anytime I have a question, customer service is responsive.

I had a bad experience with Direct Energy last fall. My renters trashed my house out and moved, owing a bunch of bills. They left without giving me an address or anything. We were over there restoring the house and we had to have energy. When I was trying to get Direct Energy to put the energy on the rental house, I had a hard time. I called Direct Energy and they wanted me to assume that balance. They never came right out and said it, but I had a bunch of trouble with them. I don’t pay my renter’s utilities ever. Also, I had no bad debts and I pay my bills. I was very unhappy with them.

I’m on an energy saving plan with Direct Energy. Thus far, I'm satisfied with it. I’m enjoying the service and would recommend them very highly.

I like Direct Energy better than my previous provider. It’s budget-friendly and more cost-efficient. Plus, it’s very easy to make payments. I rarely ever had to contact the reps but the interactions were good. Direct Energy positively affected my lifestyle and the experience was very good.

Direct Energy's pricing was competitive and the service has been consistent. Any interaction I've had with the team at Direct Energy has been good.

I get a weekly email from Direct Energy and it is very easy to navigate through their site. They rate right up there and I am satisfied with them.

I've been a Direct Energy customer for 11 years and, for the most part, whenever I've spoken with anyone, they've been friendly and courteous.

I was looking for a different company and Direct Energy's kilowatt was cheaper. The rep helped me switch over right way. I didn’t have to call the light company and do everything else by myself. That was a big help for me. Also, I usually make payments on the app, which is easy. I have a free weekend plan, so I have free light from Friday, 6 PM to Monday morning, 6 AM. I’m a mom of four kids, so I do all my washing then, and it’s super convenient for me. As a family of six, having the weekend that they can use the electricity, that they’re at home, is really great. We wait for the weekend and I went from paying almost $300 to paying $80 of light. All in all, Direct Energy helped me out a lot.

The kilowatts are cheaper with Direct Energy compared to other providers. Their website is easy to use to check my account or my usage.

IT DOUBLED MY ENERGY BILL - Be careful. They say 60 cents per therm yet PSEG sells it for 32 cents... A total ripoff and I never got my Dot, which was promised. I called to cancel and got lied to some more.

Direct Energy is good but the rate is a little expensive. They also don't give any gift to customers. Nevertheless, I'll continue as a customer since I don't know another electricity company.

I used a different provider in the past and decided to use Direct Energy because of the price. I've had them for a couple of years and it's easy to renew or enroll in the service. And as far as about the price, if Direct Energy is selling electricity at 12 cents a kilowatt hour, if I can buy it for 10, I’m gonna buy it for 10. So, it is what it is and for that, I’m fine with Direct Energy.

Somebody from Direct Energy came to the door and then I talked to the service staff. I was having very high bills in the summer so I decided to try Direct Energy as it sounded like a good idea. I have been with them for several years now and the bill has been fine. My daughter does all of my bill paying and she noticed that it was affected. I'm satisfied with Direct Energy.

Everything has been going pretty good with Direct Energy during the eight years I've been with them. Their prices have been pretty consistent, although the last time I renewed my plan, it went up quite a bit more than I expected. Still, I'd tell others to go with them.

Direct Energy treated me well for four years. The customer service has been good. I don't have to call whenever there's a power outage. They talk to whoever is here that provides my energy, and then, I’m good to go. While I was upset that the energy went up 2 cents, I know that they can't control that so I'm fine and I get it.

I have been off and on with Direct Energy for around five years now and they are comparable to the previous providers that I've had. I've noticed a difference in the price. It is slightly higher. But the biggest difference I saw was the internet. I have multiple properties and sometimes, it got a little confusing managing multiple accounts of the internet. I hope that they could improve their internet interface and how you manage and look at your accounts.

Some guy come knocked on the door, offered me five cents a kilowatt and free weekends, so I changed. However, I noticed that Direct Energy's service costs a whole lot more. They said they couldn't do the free weekends until I got a stationary meter put in. They got all that done, but I still don't have the free weekends or anything except 12 cents a kilowatt hour. I communicated with their customer service reps but it ain't done good. They told me that they would check into it, but I ain't received the first call.

I've had Direct Energy for so long and it was an easy experience with them. We've done everything online and navigating their website was easy.

Direct Energy's service has been all right. I used to be with Green Mountain and my monthly bill was a little higher, although I was in a three-bedroom mobile home which I am no longer in. Direct Energy is a little cheaper based on my current living situation.

I've had Direct Energy at my other apartment and I used it for about a year and I'm satisfied with them.

I went online and started looking for our electricity company. I've looked almost every year to see what was the difference in prices. Direct Energy had a really good price on their kilowatts, so I went with them. We've been with them for a couple of years. And then last year, they called and said that instead of going up in price, they would go down so I signed up again for a couple of years with them.

We had Direct Energy for quite a while. Their sales rep was pretty knowledgeable. I wish he would have come back, but I did my own study, and then we switched from Direct Energy over to Champion. We were with Direct Energy for quite a while and then all of a sudden they started jacking our prices up like I ain’t ever seen before. But Direct Energy did good other than the way they ended our relationship with them.

The people I spoke to at Direct Energy were really nice. However, I use the mobile app and their website is crappy. It is hard to navigate through it and it’s not clear. They don’t have specific sections for what one wanna look at. For instance, I tried to check what my bill was and I can’t even remember how I even figured that out. In addition, they just show one charge for the Texas-New Mexico charges but I would like to have a more itemized list of what are they charging. I would like to look into that because $52 worth of utility charges is a lot of money just to round up generally.

I heard Direct Energy was cheaper than what I had and I switched to it. If I ever need any help or anything, they're prompt and they do the job fast.

Direct Energy was cheaper than what I was paying so I switched to them. I have been with them for about seven years now. I have no problem with the quality of their service and as long as they stay cheap, I'm in good shape.

When I just moved to Texas, Direct Energy was one of the choices of energy providers. I've been using their service for 10 years now. I go month to month with them and the service they provide has been fine.

Direct Energy was recommended by my brother. They provide gas and I needed that. I've interacted with them once and it was pleasant. They answered all my questions and my gas was turned on quickly. Direct Energy provides gas well and that they are a good company.

I've been with Direct Energy for so long and I'm satisfied with them. I decided to go with them because of their pricing. Their guys are very courteous. I was on a plan not too long ago and I noticed one month that my bill was a $40 higher than usual and I said, "Oh, well, it's summer time." The next month, it came back and it's still high. I called them up about the past two months and they said, "Yeah, the plan you were on expired," I say, "Oh, okay." I easily got back on the plan and it's been steady ever since. I'm satisfied with them and I've recommended Direct Energy to one co-worker who moved in the same complex where I'm at and she signed up with them.

There is a statewide service that connects people with energy providers here in Texas. After doing some search, I called into their number and they helped me finalize a choice. I decided to go with Direct Energy as the plan that they offered seemed to suit me best. The bill has shown up at the rate that they said.

We've been using Direct Energy since we moved into a house. I used Reliant in an apartment before and service with Direct Energy is better. The free weekends made me choose them and I’m pretty happy with their service. I would recommend them to my friends.

Direct Energy's service is okay but when I signed up in this campaign, the rate that was committed to me is not getting charged to me. I contacted them already but nobody tried to explain what happened. I’m getting charged way higher and right now, I'm really bonded with the agreement. I'm trying to stick here but if I'll get a chance, I will definitely try to switch to somebody else.

I was born and raised in Corpus Christi and when I married, we used CPL. We didn’t have any choice so we used them for over 40 years. We moved and I needed to transfer at night. There were so many companies, I called several of them, and Direct Energy was the easiest one to take. Other providers wanted eight references and also wanted me to fax them the information.

I've been with Direct Energy for at least five years. The price went up a bit when I last signed with them but I didn't have time to deal with it, so I went ahead and renewed. I just didn't realize that I was out of my contract. They said that they had attempted to call and email, but I don't recall getting it. The bill was high for a couple of months before I realized. And unfortunately for me, it was during summer months, so the bill jacked up high. But then, I got back on a price setting, so I was okay. The renewal process was fine. It was through a phone call, and then I went over with what I was agreeing to. Customers should make sure they know when their contract ends, or they should watch their emails.

I went with Direct Energy because of the price and I've been with them for so long now. However, I never see or hear them when the power comes off.

I have been with Direct Energy for close to five years now. I also used it at my last house. I haven't had any problem with the service, but the price could be better.

I've been a Direct Energy customer for so many years, but I don't understand the different plans. They know how my utilizations are, but I wish they could give me the compared billing with another option so that it would be easier for me to select. It's just default right now because I don't understand it. Nonetheless, I had some billing issues and they were able to identify and resolve it.

Somebody from Direct Energy came to my door and I’ve been with them for more than five years. Some of the reps don’t explain themselves well. Sometimes, we have poor communication and it may be because of language barrier because I can barely understand what they’re saying. Also, I can’t get online or on my app to change my banking information. Whenever I would push a payment, it would not submit it with the info that I try to put in at that time. It would stay with the old information I had registered there for my banking system. When we wanna go in and make that change, it should be successful to where we can get to it. If they can’t, then they need to have people who have the proper training to make the change. Also, there were a couple of times that we were financially struggling because of work that cut hours and they didn’t do any kind of deferment. Nevertheless, I’m always content with my bills which have been comparable and I like the price.

I like Direct Energy's prices. I've had them for a long time and everything’s been good.

Wish I could give 0 stars. They do not send bills or disconnect notices so you never know what they are charging you or when it's due. They just disconnect your service. Also after the first few bills they will slip a $150 delivery charge in there without you knowing. This is a very shady company.

I’ve been with Direct Energy for about three years now, and so far, it has been good. The only thing is with my distributor. I’m slightly getting billed much higher than when I was with the previous similar plan. The plan was more or less the same but my bills have jumped by close to 20-25% with the same usage. The ease of communication with customer service was also not there. Their website can also be much better, compared to what other companies have. But my interactions with their reps have been fair.

We’ve been using Direct Energy for so long and we haven’t had any issues. If I have a special rate though and when it expires, then it will go to a month-to-month rate and they can charge whatever they want. I’m getting charged more, so I have to keep up and remember if my service expires. It’s a pain because I have to call to get a better rate. But their reps always figure out a new plan for us and it seems that everything is fine.

I was impressed by Direct Energy's offer two and a half years back. They had a free weekend plan at a very reasonable rate. But now, I am totally dissatisfied with them. They have cheated me and gave a different rate on the phone when I signed up for my contract again when it came up for renewal. I asked them whether it was the per hour rate total, and they said it was true. But when I signed up for the account and looked up online, the rates wind up being almost twice. I called Direct Energy a couple of times and they said they have an inquiry on it, but nobody has ever gotten back to me.

I needed a new provider and went with Direct Energy. I pay my bill online and I haven't had any issues with that. Their contract pricing is good, but not exactly my kilowatt. They jacked me up to 18 cents a kilowatt every month, so I'm searching for a new provider again.

Before we signed up with Direct Energy, we were with TXU and I liked them better. But at the time we signed up, the price looked reasonably good.

I’ve been with Direct Energy for 10 years and I love the overall quality of service that they provide. The price is right and my experience in dealing with their people is wonderful.

I wasn't really happy with Direct Energy for a long time. I never did get my commercial account addressed. No problem on my residential account, but on my commercial, it was a pain in the butt. It took me six months to get it on draft. It was just all their silly regulations. But after I finally got it on the draft, everything's been doing okay.

This is my second year with Direct Energy. They have very good service and I've also had very good interactions with their reps as well. Their monthly bill is affordable right now. So far, I feel good about Direct Energy.

When I purchased my house, I was shopping around and the rate of Direct Energy was pretty competitive. Plus at the time, one of my clients was the HR director. The customer service team is always helpful and the service is good. I'm happy with it.

The people at Direct Energy all did a good job when I signed up. The only problem is that I was promised a gift card and I haven't received anything. But so far, the service is good.

Somebody came by and showed me a form that showed different energy companies, and I chose Direct Energy from that because of the price and the plan. My energy bills had been less than before, so I'm really happy with it. It also has always been easy to pay my bills through the phone. Working with them makes life easier.

Direct Energy got me with their free weekends and I have been with them for six months now. I really appreciate the usage emails as they help me figure out what is going on throughout the week and it's just good information to know. Direct Energy has very good service and their "pay by phone" system is good as well. I've never had any problems other than just turning it on.

I've been with Direct Energy for almost three years and now that I'm on a month to month, the price could improve. It was better when I was on a plan.

I like Direct Energy's service. I've been with them for about four months now and when I've spoken with the people there, the experience has been good as well.

I have been with Direct Energy for about three years now and I've been very satisfied with their service. Paying online has been super smooth. Although, I had an issue one time when their website was down. Other than that, I appreciate the consumption emails I get because I get to see how much I have used for that week and it shows "Compared to last year" or "Compared to last month”.

I first heard about Direct Energy when I moved to Odessa. I researched, and they were one of the companies that had the best free weekend rate. Their customer service was good. If I had any issues or anything happened, they were usually on it pretty fast. The cost was pretty good compared to service as well. I only had one or two outages in two years while I was with them. They got a good kilowatt per hour rate and great different deals to use too. Great different yearly contracts as well.

My monthly bill with Direct Energy is pretty high sometimes but I like that I get messages that show my usage though. I've been with them for about three years now and the overall quality of service is alright so far.

Direct Energy is efficient. Plus their services and customer service were okay. I moved though and my house is not complete yet. But when it is, I'll definitely go back to Direct Energy. I'd recommend them.

Direct Energy has a cheaper rate, considering the perks that come with it. I like the nights and weekends. It benefitted me to use those perks because of my schedule. I'm a teacher and a coach, and that's the only time I have to really do housework. So it's nice knowing that I'm basically not charged for the time I am at home. Aside from the bill being lower, I also always have a good experience with Direct Energy. It's always been very easy and they're always willing to help with any information or any questions that I have.

Go ahead and get service from Direct Energy. They have good prices. My experience with them was good and the bill was way lower. The customer service was good too. They always answered and helped me out with all the questions I had.

Direct Energy had some salesmen going door-to-door. One came and showed us the plan and the rates. It looked much better than what we had at the time and we signed up with them. The previous company we had offered a good rate, but all of a sudden, without even us noticing, our rate was way high and I had enough of that. With Direct Energy, our bill has been lower. The rates are very reasonable and there are no overcharges or sudden rate hikes. Plus, the kind of service they provide provides us with a way to save, which is very good. They give us information and don't keep things hidden. When someone asks who my energy provider is, I always refer them to Direct Energy which should keep on satisfying the customers. If the customers are getting a good service, then they will have more.

Direct Energy's rate made me go with them and I've been with them for more than two years. When I had to do the renewal a few months ago, I dealt with their reps and picked another plan with them. This particular change, their rate went up a teensy bit, but I went ahead and went with their three-year plan. I noticed when I first went with them, there was a good drop in the cost. It was .046 but now it's .049. But I'm pleased with the company.

We used to be with TXU, but we switched over since Direct Energy had better rates. Also, you had to go through so many channels and different prompts to get someone on the phone with TXU. With Direct Energy, it's easier to get a person on the phone and the reps always explained everything that I was getting. We recently moved and where we moved, they were trying to make sure that I was getting the best rate. We have been with them since 2004 and they take care of you. They should be hearing from somebody soon because I gave information about them.

When we bought the house, it was in our package to call Direct Energy and the house seller had their prices, and so we did. We’ve been using Direct Energy for 10 years and we’re very pleased with them. Everything has always gone well with their customer service and we’re satisfied. I would recommend Direct Energy. They’re easy to get in touch with if you have to call them.

When Direct Energy bought out NYSEG Solutions, customers like me were supposedly sent a letter by NYSEG to make choices about energy supply companies, a letter I never saw. I was put into the most expensive rate, the variable rate, which became outrageously expensive for a residential account. Direct Energy continued to bill me at the most expensive rate, claiming they have no control over changing this rate, according to state laws I have not yet researched. I have now chosen another ESCO. I still have to pay a final, outrageous bill to Direct Energy before the new ESCO kicks in. I warn all consumers against companies, like Direct Energy who will charge consumers at the very highest rate because they can get away with it. I did not deserve to be charged at this rate; I have been very unfairly overcharged by Direct Energy. Direct Energy blames NYSEG, of course. Meanwhile, the consumer is victimized. Avoid this company.

Direct Energy had a discounted rate so I got them and I've been with them for a couple of years now. Their service and bill were consistent until I ran out of their contract then it spiked astronomically. They should notify the consumer before their term expires so that they can rework a new term. Other than that, my experience with them hasn't been problematic. Although customer service takes a little longer to get a hold of, everything has operated as it's supposed to.

Reliant sucks and although I've been introduced to several plans here in Texas, Direct Energy has been the fair rate. People say, "Oh, you go with TXU or whatever right now, you're gonna get this much and this much." But look at it 10 more minutes long. What are you gonna be paying in a year? If you wanna jump around and look for the deal from year to year, have at it. But I selected Direct probably because it was not a promotional deal. When they gave me their rate, it was straight up. There was no plot and I appreciated that. A Reliant guy even came around selling their plan and this is a friend of mine from down the street so I've know the kid for a long time. But when I showed them my rate, straight up, he said that Direct was good and that I'd be best sticking with Direct.

I like Direct Energy's free weekends. They are cheaper than the other providers as well.

I chose Direct Energy as my ESCO in May 2018, received a contract in June, and never received service. Called in September and received a new contract in October, but still no service as of January 2019. Called again and was told that my contract failed to "go through" each time for some unknown reason but I was again offered a "new" deal which once again included a higher price AND a shorter duration. A very suspicious way of doing business, to say the least. I won't be fooled a third time and, if I could, I'd give them zero stars.

Go with Direct Energy. I've been with them for about 10 years now and everything has been good. I had a different provider in a different state and I like Direct Energy better. I like the free weekends.

I liked that when the young man from Direct Energy came to my house, he explained the service and everything he told me was true. My bills in the summer ran within the amount that he told me they would and they have never gone over. I’ve always been pleased with my bills. So, I'm very happy with Direct Energy and I can’t see myself switching.

When I moved in this area two and a half years ago, I looked up different energies here and chose Direct Energy. I called them up and spoke with their reps. They were very polite and made sure I had all I needed. We had a provider in the past and compared with Direct Energy, we've never lost power. I also haven’t had any trouble with my electric service. Their prices are reasonable. Their bill is on time. They're a good company.

Direct Energy is the only one that I knew of, and it is perfect. I'd recommend!

I have been using Direct Energy for four years and their team is fine. They come proactively when it is to renew my contract to get me off of the month to month which is a higher rate. And whenever I have to renew, they kinda have to us the Choose Texas website which is clunky and kind of hard to use. Moreover, the electric companies are just brokers for it. We are paying more for Direct Energy and I'm not too sure what we're getting versus the other providers. They seem the same and at the end of the day, I do not know if it is worth 25% more to stay with DE? Given my experience, I'm neither super satisfied or dissatisfied with them.

I’ve been with Direct Energy for 15 years and their customer service made me stay with them. If I ever had an issue, their people have been always good about taking care of it. They’re nice, decent people and don’t seem to pass the buck. If something’s going on, it goes typically no further than them and they will try to handle it.

My previous contract was up and I was looking for a lower cost option. The per kilowatt rate at Direct Energy appealed to me and so far, the experience has been good. They were also definitely here when I had service interruptions.

Working with Direct Energy makes everything easy. I love the service that they give. They didn't ask me for a deposit and if I had any issues, I just chatted with them online.

Direct Energy is cheaper than my previous provider. But when I received the bill, it was almost $300, but I was on vacation and we didn't run our heater. That pissed me off. I wasn’t even at my house. It was confusing on why my bill was that high whereas in the summertime, my bill was $80 and I’m running my unit all summer-long.

We’ve been with Direct Energy since we got the house where we're at. They always do a great job with us and we've never had any problems with them. They’ve always been nice and courteous. Everything goes fine when we have to call every once in a while.

I was with Green Mountain before, and I switched to Direct Energy because of their price. And I have recommended them to somebody.

I was with First Choice and I had an option to switch service and it was through Direct Energy and so far, it has been okay. I haven't had any problems and my rates haven’t been that bad.

I was using TXU and switched to Direct Energy for lower prices. They have been great since I've been with them. The online site is very user-friendly and I'm very satisfied I made the switch.

Their reps have been great. I very seldom have to talk with them, but when I have a problem, they get right on it. They are very helpful. The quality of Direct Energy's service and my bill have been pretty consistent.

We just moved into this new house and we were looking for a good provider. Direct Energy had a promotion so we went with that route. But we're on a different one now because that promotion ended. We switched again just for a price comparison. There was no difference between service on all of them. Direct Energy was good while we had it.

We’ve had Direct Energy for a long time. Somebody came to the door 10 years ago and offered us the service. Direct Energy's kilowatt was less than what we were paying at the time, and it was the lowest I’ve had. I've saved a little bit of money since working with them. They have good service too. Somebody called me three months ago when I was supposed to renew. He was very courteous and he told me everything.

It’s gonna be two years now since I've been using Direct Energy. The guy who offered me the service gave me very good rates at the beginning. About a year and a half into my two-year contract, however, the prices started going up. It’s very expensive, and so I’ve been trying to switch companies.

I've had Oncor for a little bit over a year now. Their price is a little bit lower than my previous service provider.

I recently renewed my contract with Direct Energy and the pricing went up this time. I'm not happy with that. But their service has been fine so far.

We moved from a different state and compared to the place where I came from, California, the prices are too drastic here. I went with the provider my landlord suggested which was Direct Energy and service-wise, everything is okay. There were a few glitches and power outages which I didn't experience before. But that will be pretty normal here.

We were moving and decided to switch energy companies. Getting set up with Direct Energy was super easy. I did it online. Usually when you go online there are all kinds of junk going on, but with them it was so simple that I called and asked to make sure that I had signed up. They're easy to use and straightforward, and I've never had to call Customer Service. Since I switched to them, the overall cost of my electricity has been significantly lower. I would recommend Direct Energy to everybody looking to switch to an energy company and I've shared this with a couple of friends already.

I did an internet search and Direct Energy seemed to have a better offer than other companies, so I went with them. My experience with them has been good so far and everything has been very consistent. I have them for almost two years now and I never had a problem.

I've been using Direct Energy for years and the price has gone up. I was paying right around $80 a month and then all of a sudden, it went up to a $150. And then when I called, it got back down. I probably should have shopped around a little bit more.

I’ve been a customer with Direct Energy for almost two years now. It was through a friend’s referral. However, the services weren’t good. Basically, their energy was not charged right for the new plan. It was around ¢14, but when I had taken it, it was around the ¢18 in the first year. That’s the reason that I wanted to have Direct Energy from my second year as well, but I didn’t know that it’s going to be very costly for me. That’s why I'm looking for other companies, if I can shift to another one which is cheaper. Direct Energy said that they change my plan to a different one, but they said that they need to extend my contract to another three or four months. However, I wanted it to be within the existing one year contract.

My neighbor had Direct Energy and I liked the price and the fairly good ratings. Direct Energy is good and if you pay your bills on time, there isn’t any problem. Their price was better than what I had before but at that time, everything was high. I was gonna shop around because I want to lock my rate in again. Over the summer, I was pleasantly surprised that the amount I paid per month did not seem to go up that much. Since I’ve been with them, my bill is lower and I haven’t had any disruption other than the typical problems with transformers, floods and things that we’re not in control of. I have been with Direct Energy for a couple of years and I either pay online or by phone. Their website is user-friendly. As long as their rate and process are good, I would stay with them.

Direct Energy had the month-to-month thing and I didn’t have to sign a contract. My lease is only for nine months, so I couldn’t sign a contract for a year. So, they worked best for me. Signing up was easy, and everything has been good ever since I had them. I’ll recommend them.

Direct Energy's rates appealed to me. At the time, it was lower than my previous providers' rates. Signing up for their service was pretty easy. I had gotten a weekly email telling me how my usage compared to the previous month and I found that beneficial. My two-year contract was up in October and they called me. They wanted to lock me into something, but I didn’t think it was a great rate. So I said that I'll wait.

I have moved with Direct Energy when I bought my new house back in the summer of ‘13. When I first started, they have free weekends and that's what I liked about them. Since I'm on direct draft, Direct Energy gets paid every month. I get a weekly email telling me if my usage was up or down so I know where I'm going. But that doesn’t reflect the free weekend so I never exactly know where I'm going at. Other than that, I had to renew about two months ago because my old one had expired. That’s never fun though since there's a new rate and I'm not sure how much difference it is. But it was painless to do. I just log on to my account and reset my password. I’ve recommended Direct Energy a couple of times to people already.

I started out with Reliant but it seemed like I was calling them more than I wasn’t. I was done with them. I switched to Direct Energy and I’ve been with them for seven years. Most of the time, their customer service is 100% awesome. Everybody is nice, friendly, and helpful. But it aggravates me that I have to call when the contract is up and renegotiate. A girl called and said that I was late. I told her I understood that. But my husband gets a social security check, and until that happens, I can't do anything. I couldn't pay them.

I used to be with TXU Energy and my bill with Direct Energy is cheaper.

We've had Direct Energy for forever and we've had a very good experience with this company. I haven't had any problems with them.

Direct Energy's prices are better than my past provider so it's the company to go with. Plus it's more compatible. Their reps were also very professional, informative and knowledgeable about the product.

I had Direct Enegry at my business years ago before we switched to it at home. We got a little bit better rate from them at the time and we have them for at least seven years now. So far, our power rarely goes out but that’s probably the delivery company rather than Direct Energy’s issue.

I wasn't happy with my energy provider. One day, a guy from Direct Energy came to my door. I switched to them and during the application I interacted well with their rep. It seems like I am getting a better deal out of Direct Energy's services as compared to my previous energy provider. I would recommend Direct Energy.

A neighbor sent the Direct Energy representative over to my house and it had a little bit lower rate. Also, the rep was good and professional. I’ve been with them for a month now and I’ve had a lower bill since I started using them.

I've been with Direct Energy for 10 years now and they've always given me a decent price for what I have. I used to have TXU and their prices were always too high. I recently renewed my contract and they got me the weekend - from 9 o’clock at night on Friday until Sunday night - for free. I like that because by then, I can do my cooking, cleaning, and laundry. Also, the renewal process was really easy. They call you and let you know that it’s time to renew. They give you options and promotions that are going on and you see which ones you like. After that, you agree to it over the phone and that's it. Direct Energy's customer service is also really nice, very helpful, and good at explaining things. When you ask questions, they answer directly. Sometimes, when you talk to some merchants and ask them a question, they give you this runaround kind of answer, and I have never experienced that with them.

I did not know that there would be extra charges from our local gas supplier, who owns the pipeline. It's not a lot, but it adds up. Then, if you do not pay close attention when your contract expires you will be on a variable rate. Ours went from $.40 per CCf to $.94 per CCF. This is obscene. Beware, the alternate gas companies are not, I repeat, are not regulated by your State regulatory agencies.

I was looking online a long time ago and we switched over to Direct Energy because they have better rates. I've been with them for nine years now. I like their online service. It's pretty good. I usually get weekly updates. But now, every time I switch to a new plan, there seems to be a lag with them getting those. The only thing that's aggravating as well and it's everywhere, is that if you've sign up for a plan and then you've never been late your bill still goes up. But I guess that's the thing with energy prices. You get a company that's like "Hey, we'll give you this rate for a year, and this one, we'll do this." There's better rates out there, but because I've had Direct Energy for so long and because of their website I'll just stick with what I got.

I've been using Direct Energy for over two years now. I just renewed again. But now, my bill's coming up higher, and I'm not happy with that. I used to have free weekends but they told me it wasn't gonna work out for me supposedly. Nevertheless, their customer service reps were friendly and knowledgeable. I just referred someone over there. So hopefully, Direct Energy has the $50 to myself and to the one I referred it to.

People from our apartment complex said that Direct Energy was one of the top companies that was recommended. We have been with the company for four years, and their service has been great and we've never had an issue with them. Our electricity flows and it comes in 120 and 60 hertz. However, the price has been a little strange. We have the Free Power Saturday plan, and they say it's an average of 11.6 a kilowatt hour, and when you look at the bill, there's like 18 cents and it's kind of all over the place. It is still manageable though.

Direct Energy had a special going on at the time where nights and weekends were free, and it got me to sign up with them. Their team was able to answer all my questions and provide me with service, and their service is fairly priced.

I was going by rates and chose Direct Energy. The rates were better when I first got it, but the rates went up now and it fluctuates. When the term runs out, it fluctuates a lot. Sometimes it doesn't make sense. I need to get a lot better rates because my house is a high ceiling house. It needs more energy to fill up the space.

Someone came and knocked on my door saying that they were with Direct Energy and asked if I was interested in switching over. They gave me a price and assured me that it wouldn’t go up in a year. I was paying more money at the time with a different supplier. The process of hooking me up with Direct Energy was very pleasant and quick. I’m always receiving offers in the mail, like giving me $360 off if I switched. But I haven't taken any of them up on it yet, so I must be satisfied with Direct Energy.

There was a young man that came to my door and wanted to talk to me about my electrical and I was not happy with what I’ve been having with my bill. The Direct Energy fee was so much less per unit and so I signed up with him, and I have been totally pleased because my bills have been so much less than what I was paying for many years. I have not noticed anything different than what I’ve experienced all through the years that I’ve had electricity.

My electric bill was going up and up all the time with my previous energy provider. One day, people from Direct Energy, who were nice and polite, came to my door and they told me that I have much money to save with them. I got their services, but three months after that, my bills were still very high. I was then told that there is another thing that I could get on to this year. It is a different plan with an energy saver and, so far, it has been better. It is saving me some money. Also, their customer service has been working with me. If I wanted to pay a little bit later, like pay half now half later, they do not tell me I cannot do that. They are doing really good with that. I'm satisfied with my experience with Direct Energy.

Direct Energy's customer service has been good. I have always had good interactions with their team. Their professionalism and knowledge are good. Plus, their prices have been competitive enough that it’s not worth it to change. I would recommend Direct Energy. They’ve been a good company to do business with.