Bask Reviews
Bask (Formerly iTOK.net)
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About Bask
Founded in 2004 to provide remote tech support, Bask has grown to become a leader in the industry, serving our Members in homes and small businesses worldwide. Bask puts people first in the digital age, with warm and savvy Technology Advisors who work as long as it takes to fix your computer problems. Our dedication to meaningful service sets us apart from other firms in our field.
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Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
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Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Reviewed May 23, 2015
I’ve had an excellent experience with iTOK, unfortunately I quit them. I don’t have internet no more. They were very good. They were very good to me while I had it. I had 8.1 computer and the damn thing was no good. I got an old Acer 98. These guys don’t service that.
Hello Arnold, and thank you for sharing your experience. We'd be happy to serve you again in the future should you need our help!
Reviewed May 22, 2015
The experience that iTOK offered was great but for me it didn't last. I'm so not knowing what I'm doing on the computer that they had set me up with my emails so that when I turn it on they would be there. Well, they disappeared. I don't know where they went and I don't know how to get them back. They gave me another 30 days to see if I could work on it for more and maybe like it and keep it, but I’m pretty sure I’m just going to be giving it up because it’s more stressful to me than it is fun.
Hi Joyce, we're sorry to hear about your frustration. Should you decide to try again, we'd love to work with you until you feel comfortable and confident with your email. Thank you for sharing your experience!
Reviewed May 21, 2015
I couldn't access my email on Yahoo so I called them to figure out if they can get my email started again. They did the job that I wanted which got my email back. But I had to call them later to ask them how to get it off my screen because every time I turn my computer on all I had was email. The lady tech advisor fixed that for me so now I don't have that problem.
Hi Fred, we're glad to hear you had a great experience! We look forward to serving you in the future. Thank you very much!
Reviewed May 20, 2015
I clicked on help with a password when I was trying to do Gmail, and iTOK called me saying that they would run some things and see if my computer was infected with a browser hijacker. It led to a series of events which ended up with my credit card being charged with stuff that I didn't want. As far as I can tell iTOK did me no good at all.
Hello George. I'm sorry to hear you didn't have a good experience. Commonly, our Technology Advisors connect with a computer and notice it's been infected by some form of malware, like a browser hijacker. This can cause annoying changes to your browser settings and make it harder to get to your email. We do try to help folks root out this stuff, but you should never feel obligated to make a purchase. I apologize if you felt pressured. Do you know how much you were charged?
Reviewed May 19, 2015
They were very helpful. It took a long time for them to clean everything up, but that was okay. I appreciated what they did.
Thank you, Beatrice. We're happy to have the opportunity to serve you, and we look forward to being helpful in the future!
Reviewed May 19, 2015
iTOK did a good job on my computer but I haven't been able to get into my 200 emails for two weeks. Every time I do the email password, it won't work. They tell me I'm on outlook.com and want me to sign in to a Microsoft account. That's fine but they can't give me a password for some reason. This is really getting to be terrible. But it's probably my fault because we got so much going on here - I probably lost all the information. Other than that, it's excellent. They knew what they were doing. They are good people.
Hi Geraldine, thank you for letting us know your experience was great. I'm sorry to hear you're having some email trouble, though. Our Technology Advisors try everything they can to fix email issues, but lost passwords can be tricky. Have you tried following the steps to recover your password? Please give us a call if you'd like assistance with this process!
Bask Company Information
- Company Name:
- Bask Technology
- Company Type:
- Private
- Year Founded:
- 2004
- Formerly Named:
- iTOK.net
- Address:
- 3400 N Ashton Blvd. Suite 260
- City:
- Lehi
- State/Province:
- UT
- Postal Code:
- 84043
- Country:
- United States
- Website:
- www.bask.com