Bask Reviews

I waited on the phone for over 30 minutes to connect to the business/account services at BASK. It is easy to contact Tech support but for anything else good luck. I also believe I have been charged for services that I did not request. I would not recommend this company. It started out fine as iTOK but I no longer trust its service. If no one can answer a phone request for over 30 minutes the company lacks the ability to handle its customers.

We have been with Bask (formerly iTOK) since iTOK began. The services Bask provides to us are invaluable--we certainly depend on them to keep our 5 computers up and going efficiently. No matter the time of day or night if there is a computer issue in our house a Bask representative always responds quickly. If the Bask representative loses contact with the computer or has a question regarding our issue the representative will call us immediately. With such great communication skills along with their computer expertise Bask goes far beyond your expectations!

I have been with Bask (formerly iTOK) for I believe three years now and always have had fantastic service. Just yesterday Kalen worked diligently to help me with the problem I called about and was helpful, pleasant, knowledgeable and eager to fix the problem. My experiences have always been of satisfaction and relief that help was only a click away. Thank you Bask for providing such great support and fantastic techs.

I recently signed up with Bask Technology. Efren, the tech who worked on my MacBook, is AMAZING! He is an expert with Apple products, and I was impressed by his knowledge and ability to repair the hard drive. There is a noticeable difference on how fast my computer runs. I also have peace of mind knowing IdentityForce is providing me with identity protection and that my computer is secure and backed up daily. I have recommended Bask to my friends who have joined the Bask family as well. Thank you for all your help!!

When it was time for my tune-up, had problems getting it scheduled with what they call customer service. Also Had a credit of $150, so when I was unhappy with them and decided to cancel my service, they decided they did not need to do the tune-up or honor the credit they said I had with them! Not just me read reviews of Ugo of Windsor, On. & Robert of Edgewater, Fl. & ? Beringham, Al. & Jodi of Sheridan, Ny. They call back to say "we want to try and earn your trust back. Just sign up and pay us again. We will do the tune-up!!!" But refused to give me anything I had coming. Again said I had canceled my service with them, did not have the first tune-up coming any longer, and the credit was not due me? The only Thing they were will to do was return the money I had paid so they could say they did not have to do the service!! Their Idea of service and mine is not the same thing!

I've had the service of Bask for about four or five years. I needed some kind of protection for my computer. Four times a year, they clean my computer, and the tune-up is okay. If I have a problem, I call them and they take care of it. It's been so far, so good with the Bask sales team. Likewise, I've had no problem with the technology advisors. I've been satisfied with Bask so far, but I may have to change because they don't cover and protect my computer network.

I was with iTOK for several years before it became Bask. I was having some problem with the computer and found iTOK online. I've had the service for four years, and have been happy with their service for as long as I've had it. Periodically, they give the equipment an online going-over that usually takes an hour or longer. This periodic tune-up is good. The computer periodically gets trash on it and gets slow, and usually works much better after they have done their thing with it. It's been very positive with the technology advisors. The language barrier has been a problem in the past with some of the other technologies that I've dealt with, not that the people didn't know what they were doing, but communication was a bit more difficult. With Bask, I'm happy.

We were having trouble with our computers and I needed somebody that has that expertise. Bask has that reputation and they've done a good job. They answer the phone promptly and serve my needs. I’ve been very impressed with their reps. They are very knowledgeable and everything’s been working well. I've been very happy with Bask.

I've been with Bask, they were iTOK then, for about five years. Their sales team harassed the heck out of me for a long time but the techs and the rest of the people are wonderful. I spoke with one man in management about the problems we were having and got an extension on our contract, but the sales team didn’t pay any attention to it and they just continued to call and harass me. The techs have always been very good. There were some who were extremely knowledgeable and then some who had almost no knowledge at all.

I was having trouble with my computer and iTok sounded good then. I was happy with it. Their sales team said that I don't need that much support so they'll do a lesser warranty for me, which was one call then after that, I had to pay. But now I’ve had more trouble so I’ve upgraded the warranty again so I don't have to pay for any call.

When I called for tech support to figure out what was going on with our computer, the rep talked about how it was time to renew my membership, and asked for one minute access into my computer. She said she should have tech go in and work on the problem, then asked if I wanted to go ahead with the renewal. The rep proceeded to clarify the advantages of Platinum versus Gold. I was told that when I call in needing some help, it would be to my advantage. This time, I told the rep that I can't remember what plan we're on and I didn't have time to go and look it up, so I told her to just renew what we've had before. But somehow, it got moved up to Platinum which was around $300 instead of around $200. Nonetheless, I said I'll go with it.

I had gotten previous services to block but they didn't work very well. I gave Bask a try and my interactions with the techs have been helpful but my computer is still not very speedy. I'm with AOL and frequently, it's hard to get online and the functions are quite slow when I go to some of my favorite sites. It's not very good right now and I don't know if they could solve that. My machine is still not super but still Bask has been satisfactory. I continue to use them.

About five years ago, my partner's computer was hacked by a Sweatshop and he couldn't get rid of the problem. He changed his password and did all sorts of things. The Sweatshop had sent out emails to everybody in his email list saying, "Help. I'm in England and my passport has been stolen. And I need you to wire so much money to the Western Union." And since we did travel a lot all over the world, a lot of people thought this happened.

I’m not very good with computers and just use them for emails and playing. A long time ago, I was having trouble and so I purchased Bask's one-year plan, which includes the tune-up. They do an excellent job of monitoring the computer and solving the problems. I like the way they take over my computer, tell me to go away and that they'll call me when they’ve fixed the problem. If one technician is not able to fix the problem, they’ll switch it to a higher technician so they definitely try and fix the problem.

Initially WITH iTOK THE SERVICE WAS VERY GOOD; THEN WHEN IT CHANGED TO BASK THE SERVICE TURNED SOUR. There was only gold membership initially which I subscribed to, that included tune ups + fixes. Then they introduced Platinum that would include fixes at any time + more money. My account was suspended in September even though I paid for the month. I called about a printer problem and was refused service. I paid for a service that I never received.

I got tech support from Bask because my computer broke, and they did the job and they got paid for it. Bask keeps me out of trouble. The 90-day tune up is good, too. They fixed my computer and my experience has been good.

I've been using Bask for seven years now. I am not very knowledgeable in the area of computers. And when I need help, I need help. Their sales reps have all been wonderful. The worst one I ever had in so far as technology is concerned was one day my computer just quit. It was black screen quit. I tried to reboot it, turning the power off, everything that I could think as an amateur. And I only have a landline so I went down to my neighbors and called Bask from there and I described my problem.

I had computer problems and iTOK was the only one that I knew. They're always there and they seem to know what they were talking about. The 90-day tune-up was also great for my computer. It's good and I'd recommend them to anybody.

We’ve been with Bask for quite a while and it has been fantastic. I don’t call for help very often but when I do, the people at Bask follow up very well and they’re very helpful. I use the 90-day TuneUp, and it’s prevented a lot of problems. I wouldn’t be without it. I’ve recommended Bask to other family members who are also using it now and they’re happy as I am.

I've been using iTOK for years and I liked the way they handled things. They were very congenial and every time I had a problem they got right back to me. They were always good at finding malware or viruses, anything that was on my computer. I was running a small business and I really needed to be on top of things. I appreciate them coming in and fixing stuff up when it was necessary.

When I call for a problem, instead of taking care of my problem, they have a bunch of different problems. They're doing it the same time and sometimes it takes too long to fix the problem. One time they weren't able to take care of the problem so I had to take the computer in to get it cleaned and restored. But everything else, they've taken care of. I'm a Platinum member and recently I also included a second computer which costs an extra $20 a month. It's $54 a month now. They were keeping correspondence with me through e-mail and I haven't seen anything from some of them about the e-mail or about the bill. But the people at Bask have been very professional and I've been very satisfied with them over the years. The different technology advisers I've had contact with have been very helpful and they speak English which is one good thing. Everybody's within the United States and they don't have anybody from some fly-by-night place.

The techs were great and talked you through everything. And the sales team must know what they're doing as well because my mother called to cancel and go with PC Medic, but they explained to her the differences and she chose to stay with them. We use the 90-day tune-up and so far, so good. There's been no problem and it's been a fun experience.

My computer has slow downs and viruses, and iTOK seemed to have offered both regular updates and anytime I had a problem, I could call them. I've had some big ones. They were once on the phone with me for three hours while they tried to resolve a problem I was having. So, it was a good deal. Plus, when I'm online with a computer technician, I'm getting a little education at the same time and that's helpful so that I'm not just a "You go fix it." They're telling me things that I can do to avoid the problem, and the first steps that I can do right then, fixing it myself. I've been with iTOK for a few years now.

In the computer business, having a technology support was appropriate as a way to protect the computer, so I signed up with iTOK. It's what I needed and there's nothing else at the time. There has been a change though in connecting with their reps when they converted to Bask. It was not like the iTOK then. It's been a little bit different changing the icons, and learning how to use the icons to get a hold of their reps. They have a different process of showing the backups on the screen. It used to be quite often under iTOK, it's a little spaced out. Maybe I can change that. But so far, it’s worked out fine.

I love Bask and I have no complaints. They're special.

Originally, I wanted Bask because I didn't have time to keep up with my own computer. I was busy working at the time and working with computers that I just wanted somebody to look after mine. From what I understood after I talked to a rep, I needed a good antivirus and that Bask came with that. Also, their thing of backing up the files and going through it every couple of months were pretty much what sold me on it. I also had a really good price at the beginning. I always let them do the 90-day TuneUp, and it's one of the reasons why I got it.

I was an iTOK customer and I first heard about Bask when I got acquired by them. I've had them as my tech support for 5 years. Working with the team at Bask has been good. I have had some viruses when I first started with iTOK. They got it out and haven't had one or if I have, I haven't had it very long since then. I've been getting a tune up every 90 days for five years. In the pre-Bask days, my computer stopped working entirely and I got on the line with the guy, and he said, "We can't fix this." So they sent a guy from Fort Wayne, Indiana which is 120 miles away and he fixed it. I had to pay for his travel time. The hard drive was shut. So he took me out to Best Buy and told me which one to buy, and then he put it in for me. Then, I waited three days for my back up to be loaded. But I wouldn't know how long would have it been if I had no backup.

Based in Utah, you're sure to talk with folks who are professional, caring, totally knowledgeable, have a sense of humor when you need it, and speak perfect English which was my main reason for using BASK. They do tune-ups every three months. They are on-call 24/7. You are totally backed up if your computer crashes. They guided me through Microsoft 10 which I now love thanks to BASK. It's just the very best!

My computer went off and I was looking for somebody to fix it. I was pretty much satisfied with what Bask did for me. The 90-Day TuneUp seemed to have worked just fine. I haven’t needed them off-schedule more than a couple of times but they're always there for the tune-up, and everything went pretty good. They did what I paid them to do and I was happy with them.

I don’t know everything about computers so I decided to get iTOK. I’ve been with them, which is now Bask, since December 2011. They’re a great company. I made the move from Huntington Beach to Beckley, West Virginia. When I left at the time, I gave away the computer that I had but the person didn’t want to do anything to it so I took it back. They happen to do a follow-up on me here in September and I couldn’t figure out what's the issue with my computer so I let them look into it. I’m stuck in a contract with them for the next year but I’m not complaining because I’ve got great service out of them. The changeover from iTOK to Bask was on the corporate level only because I’m still dealing with a lot of the familiar technicians that does the work.