Bask Reviews

My computer has slow downs and viruses, and iTOK seemed to have offered both regular updates and anytime I had a problem, I could call them. I've had some big ones. They were once on the phone with me for three hours while they tried to resolve a problem I was having. So, it was a good deal. Plus, when I'm online with a computer technician, I'm getting a little education at the same time and that's helpful so that I'm not just a "You go fix it." They're telling me things that I can do to avoid the problem, and the first steps that I can do right then, fixing it myself. I've been with iTOK for a few years now.

In the computer business, having a technology support was appropriate as a way to protect the computer, so I signed up with iTOK. It's what I needed and there's nothing else at the time. There has been a change though in connecting with their reps when they converted to Bask. It was not like the iTOK then. It's been a little bit different changing the icons, and learning how to use the icons to get a hold of their reps. They have a different process of showing the backups on the screen. It used to be quite often under iTOK, it's a little spaced out. Maybe I can change that. But so far, it’s worked out fine.

I love Bask and I have no complaints. They're special.

Originally, I wanted Bask because I didn't have time to keep up with my own computer. I was busy working at the time and working with computers that I just wanted somebody to look after mine. From what I understood after I talked to a rep, I needed a good antivirus and that Bask came with that. Also, their thing of backing up the files and going through it every couple of months were pretty much what sold me on it. I also had a really good price at the beginning. I always let them do the 90-day TuneUp, and it's one of the reasons why I got it.

I was an iTOK customer and I first heard about Bask when I got acquired by them. I've had them as my tech support for 5 years. Working with the team at Bask has been good. I have had some viruses when I first started with iTOK. They got it out and haven't had one or if I have, I haven't had it very long since then. I've been getting a tune up every 90 days for five years. In the pre-Bask days, my computer stopped working entirely and I got on the line with the guy, and he said, "We can't fix this." So they sent a guy from Fort Wayne, Indiana which is 120 miles away and he fixed it. I had to pay for his travel time. The hard drive was shut. So he took me out to Best Buy and told me which one to buy, and then he put it in for me. Then, I waited three days for my back up to be loaded. But I wouldn't know how long would have it been if I had no backup.

Based in Utah, you're sure to talk with folks who are professional, caring, totally knowledgeable, have a sense of humor when you need it, and speak perfect English which was my main reason for using BASK. They do tune-ups every three months. They are on-call 24/7. You are totally backed up if your computer crashes. They guided me through Microsoft 10 which I now love thanks to BASK. It's just the very best!

My computer went off and I was looking for somebody to fix it. I was pretty much satisfied with what Bask did for me. The 90-Day TuneUp seemed to have worked just fine. I haven’t needed them off-schedule more than a couple of times but they're always there for the tune-up, and everything went pretty good. They did what I paid them to do and I was happy with them.

I don’t know everything about computers so I decided to get iTOK. I’ve been with them, which is now Bask, since December 2011. They’re a great company. I made the move from Huntington Beach to Beckley, West Virginia. When I left at the time, I gave away the computer that I had but the person didn’t want to do anything to it so I took it back. They happen to do a follow-up on me here in September and I couldn’t figure out what's the issue with my computer so I let them look into it. I’m stuck in a contract with them for the next year but I’m not complaining because I’ve got great service out of them. The changeover from iTOK to Bask was on the corporate level only because I’m still dealing with a lot of the familiar technicians that does the work.

It's been about six years since I have started with iTOK. I wanted something then that can be done over the internet instead of taking my computer to some computer outlet and get them to work on it. For six years I've got no complaints. They've loaded the three new computers for me and anytime I call them, they fix it. They find out the problem while they're connected and the longest that they've ever been is three hours. So that would be overnight or normally around 30 minutes max. I pay one sum for the year or as many times as I need them, 24 hours a day.

I am very satisfied with the service I have received from Bask both on this encounter and from past experiences. This time it took about 3 days to get me up and running again but in all that time I was very satisfied with the work of Cody ** whom it seemed to me was working around the clock as he was on the phone with me at 10:30 P.M. and again at 8:30 A.M. the next day. I feel that is service above and beyond. Besides that I have Parkinson's disease which has affected my speech and he never lost patience with me when he didn't understand what I was trying to say.

We've been with Bask for so long. I thank my computer tech that sometimes comes in when I got a problem and I can't figure out what to do. They help me a lot. The techs are so efficient that I really don't have to discuss anything with them. They've just always been very professional.

I was looking into having all of my things backed up, and I went with Bask. In fact, I started with them when they were still named iTOK. When my credit card expired and was changed to the chip thing, it quit charging my account and I was offline for five months. The guy that I talked with when they came in this time was really nice and very good. They set it up with my schedule and I went with the basic plan.

Nine years ago, I had a big computer meltdown, so I went online looking for help as it was something I couldn't fix. I found Bask, then they got online, fixed the problem, and I've been with them ever since. They give me a huge amount of storage too. It's really great storage because when they store the stuff, they don't overwrite things. They store the stuff that I've overwritten, but I also have the previous version. I don't know how they manage having all that storage space, because it's a huge amount, but that's what they do and it's saved me a couple of times when I've lost files. They were able to recover the versions that I needed, and not just the latest versions.

I subscribed to Bask because I like having access to remote technical support. I use to use iyogi, until it appeared they were having serious internal problems. Bask is an American company, which is a plus, but it does not appear that their technicians are that experienced. It has taken me 8 hours to get a technical issue resolved, which should have been done in 4 hours by a more experienced technician.

I've been with iTOK for many years. I'll be 86 in November and I have a computer, and I'm very active on it. I need some tech support on how to keep my computer running, so I like the fact that once a month with a fairly nominal fee, Bask keeps me out of trouble. I get into trouble a little bit since I'm too curious. But they've always been very exceptionally courteous and patient with an older woman. So, it's been a good experience for me. I have my granddaughter on this as well. I pay annually and they take care of me, whatever the problem is. It's a nominal fee spread out over 12 months. I live on social security and had to live with my daughter and son-in-law, so I have to be very cautious financially.

I was looking for somebody that did computer assistance since I'm inept at those things. I found some and there was nobody that spoke English. I couldn't understand them and didn't trust them. So I looked long and hard till I found somebody that was continental US based which was iTOK and they turned into Bask. I've had nothing but positive associations with them. It's a little pricey, but based on the fact that my wife and I both are in the same boat, we rely on them a lot. We usually call them once every other month or so. It's gotten better over the years where there’s not near as long a wait. They're almost instantaneous as far as helping. They give a very rapid response, and I really appreciate that even better than when they were iTOK.

I was having in depth problems with my computer then and our computer club wasn't as savvy as I thought they should be. I spent too much time running down to somebody that had some knowledge and every time I called some place for help, there is a charge. I got tired of that so I subscribed to iTOK.net. When I needed some service, I called iTOK and I've been with them for years. I've had nothing but excellent results with them. They all seemed to be very knowledgeable, professional, courteous and very expedient in the way they handle things. They seemed to understand my question.

I had a computer that crashed so I looked for some options. I came to iTOK.net, told them my problem, and they hooked up. Then after 24 hours, I was back up and running again.

My overall experience with Bask has been very good. But sometimes there's a little longer wait than I hoped for and maybe moved around a little bit from one person to another. And the effectivity of the 90-day tune up is questionable. It doesn't seem that I can always notice a real difference in speed after it's been done like I had hoped.

Have you ever had your computer seem to go nuts? Mine did one night around 12:AM. This happened on and off over a period of about 3 months. Finally, I found ITOK now known as BASK. I joined for full membership about 3 years ago. Last year, I signed up for a Read's program that allows me to download books from our local Library. I had nothing but trouble. I contacted Bask, explained the situation. My service rep did not know the program, but took time to learn about the process, and explain it to me. Rare these days to find someone who will go outside of their job description. When needed they have upgraded my protection programs. I take advantage of the free 90 day check up. I prefer to keep my computer programs basic, and turn down the most recent "have to haves". They listen and accept my turn down. Great folks: friendly, good listeners, advisers and problem solvers.

I was doing a lot of consulting work and I needed somebody who could look after my computer with some degree of ability. Finding a good tech is very difficult these days, so I thought I would give Bask a try and it's working out quite well. Their reps are always great and very helpful. Whenever I run into something, I am always able to call them and talk to whomever. The tech fixes the problem without too much of a delay. The service is always exceptional and I am very content with the work.

I had a silly game one time and I was trying to get started. Then I went on iTOK and they spent six hours with me. I thought, “Man, these people are keepers.” I paid them a rate, and then I started calling them and they said that I might as well sign up. So, I signed up and kept going higher and higher steps until I got to the 24/7, but I really wasn’t using that. And to be honest, I've had trouble sometimes getting someone to look at me because I’m always waiting.

The technology advisors at Bask are great. They fix what I need. My computer gets faster when the tune up is done.

I had Bask years ago. They know what they are doing but I decided to terminate their service and go to a cheaper one, and that was the dumbest thing I ever did. They got into my computer and froze it up. I had maybe 500 pictures of the family and I lost it all. I had to have someone from Bask, Andrew, restore it. He tried but couldn't.

I'm not good with the computer. When I went to the University of Tennessee here, the computer at that time filled the whole room and we got it with punch cards. We had to punch a card and run it through the machine. I did not have any knowledge about it, and when something went wrong with the computer, I needed some help. I read about iTOK and thought it sounded very good, and they were. They did their work well, and I asked to join them. Ever since, I’ve had a good experience. They do well and anytime I need to have them, they are right on the job. I had almost $2,000 charged to American Express for calls and it was a computer. I never figured out what it was all about after I called American Express. The people at Bask said they'd take care of it, and they did because they said that they would charge or rundown who made the charge. They took the charge off my American Express and I didn't have to do anything.

I had a friend who used to work for Bask at one time and he referred me to them. He was a computer guru and understood them real well. He recommended that they were "a good company and you wouldn’t go wrong by utilizing them". I had many interactions with the technology advisors and they’ve been pleasant. They seem to want to help and sometimes they were able to fix the problem. My problem never seemed to go away and they kept searching and searching. They were willing to do whatever it took and sometimes it took hours. Even now I’m sitting at the point of they're willing, as soon as I get an updated computer, to move all my stuff from my old computer and update the computers, whatever way I want it updated.

I went in to business six years ago and realize that I needed somebody watching my computer for security reasons so I hired Bask. Since then, I guess I’ve switched computers a few times and they’ve kind of helped me through the transition. They contact me when it's time for me to have them perform tune up on my computer or go through it and make sure all the garbage is cleaned out. I do the 90-day tune-up they offer whether they want or not because that's what I'm monthly paying for. I'm not always right on 90 days. But whenever I call to have something done, they’ve been very responsive to me.

I was a professional speaker and I wanted to make sure everything was backed up every moment of the day. The reps at Bask have all been wonderful. They've all been very helpful, very polite, and very timely. In fact, I gave my husband a gift and signed him up, too. I like the fact they can take over my computer and they'll spend hours doing stuff for me. I have no complaints at all about them. I tell them upfront to talk to me like a third grader and they will. I also feel very confident about their 90-day tune up though iTOK was better about calling me for it than Bask. The only complaint I have is I went in the other day for some technical assistance. "Sorry, we're all busy. Contact us later" popped up. I think it might have been more effective if it was, "We'll contact you as soon as we free up."

Bask seemed to be worth a try because it was monthly and it didn't involve a great commitment. My experience was positive even when I was lured away mistakenly and sadly. I came back and I'm very happy to be. The rep on chat, as well as the guys who did the heavy lifting, were all excellent. I don't have a new computer, and every time I've had a problem including the printer, or have made a request, they have been very forthcoming and professional, and I appreciate it. Also, I pay about $35 a month, and get the 90-day tune-up every couple of months. They'd clean me up and I'm very happy.

I find the techs from Bask very helpful and knowledgeable. It's been convenient to be able to call them up and have something fixed. My other option would be to take everything to a big-box store and have it done at their convenience. So having things done is very, very much appreciated. I do have a tune-up scheduled but I had a problem with a flood in the camper up at the lake so I was not able to make my appointment. And I have not taken the time to reschedule. I also just repaid my subscription for the year and they handled that just fine, which was a real blessing because I can't tell the number of idiots that I have to talk to on the phone. Having somebody knowing what the hell was going on was a real pleasure. That's why I recommend them all the time.