Bask

This company has been charging non-users on a recurring monthly basis for several years unbeknownst to them. Once identified, we tried contacting them to cancel and was placed on hold for several hours. Still not cancelled. Absolutely terrible company and service.

I have been an ITOK/Bask customer for over 10 years. Usually tech work, whether for tuneup or problems, is fine. Communication with customers about changes and new processes is poor. It was significantly better with ITOK. I have had ongoing problems with backup which continues to this day. I have never gotten a straight answer about what the problem is. I'm never sure it's working and have no way to check. I have been told several times that software is not good!!!! Then fix it. The 24/7 chat is a joke since it usually doesn't work in a timely manner. Other than tech people, there is no one to contact.

HORRIFYING and EXTREMELY COSTLY. After securing full payment for a year of $385, a tech at Bask requested access to my computer without ascertaining what my issues were. He mindlessly CORRUPTED my EXTENSIONS, basically rendering my computer "wiped". Unfortunately, without a viable option to recover them, I lost a large portion of my Retirement Funds. I didn't even have to ask for a refund as that was the least of my concerns, but it was automatically placed back into my account. After numerous complaints and attempts at some sort of resolution, i.e. phone call and emails to V.P. Justin, no consolation was ever offered. I have considered suing for Gross Negligence. This company should be heavily monitored for infractions against the public.

I spoke with a nice soft spoken woman name Pele ** that helped me with my computer issues, security and assuring to protect all my personal information with my home business laptops, and a couple of my tablets. I was able to protect a total of 5 devices for only $250/year! You can't get that kind of bargain anywhere else and I used to be a member with the Geek Squad. Unlimited technical support, unlimited cleaning, unlimited security for a WHOLE YEAR! Thanks Pele (Customer Support) & Christy (my Tech Support lady).

Update didn't work so, since the update process removed the old version, no more back-ups. Couldn't get help from so-called "customer service." Then they keep charging you even though you are not using the service. Hello "customer service"? Anybody there? Can't get a refund of bogus charges.

On 7/19/2016 my computer start to act, and a phone # appeared on my computer to help me, I called and a lady named Sara tried to help me by charging me one time $220.00 and to fix my computer, which they did, after that I noticed that they are charging me every month $19.99 on my credit card without my permission. I emailed them few times but the charges were coming, finally they cancelled my account. So far they charged me $19.99 for 18 month, not to mention that did not get any services, and money out of my pocket.

When I first started using the company 3 years ago, I would give it 5 stars. However, the past three months, the service has gone way downhill. This week, they have dropped the ball twice in calling me for appointments I have made for a cleaning. On Monday at 9 PM, there was no call. On Wednesday, someone called after 1 PM, and I told them they cannot just pick any odd hour to call me for a missed appointment and offer to do it then when I am at work. I asked for a manager. The manager agreed to waive one month of monthly fee and reschedule the cleaning for Thursday at 9 PM. There was no call the 2nd time around at that time.

I've been working with Bask Technology for over a year now at an apartment community that I manage for seniors 55+. This company is by far the best I've ever dealt with and highly recommend them. Their customer service, level of technical knowledge and willingness to help you resolve your issues are exceptional to say the least.

I've been with Bask/Itok for going on 3 yrs. Everything was going along fine with no problems. Until Nov 2016 when they implemented a new program & did a 3 month clean up on my P/C. It dropped my driver to my volume/control button on my keyboard & was told that apparently my old keyboard had broken. So the next day I drove 55 miles to Best Buy & purchased a new Logitech Keyboard, brought it home, plugged it in and had the very same issue.

I waited on the phone for over 30 minutes to connect to the business/account services at BASK. It is easy to contact Tech support but for anything else good luck. I also believe I have been charged for services that I did not request. I would not recommend this company. It started out fine as iTOK but I no longer trust its service. If no one can answer a phone request for over 30 minutes the company lacks the ability to handle its customers.