Consumer Reviews and Complaints
I waited on the phone for over 30 minutes to connect to the business/account services at BASK. It is easy to contact Tech support but for anything else good luck. I also believe I have been charged for services that I did not request. I would not recommend this company. It started out fine as iTOK but I no longer trust its service. If no one can answer a phone request for over 30 minutes the company lacks the ability to handle its customers.
We have been with Bask (formerly iTOK) since iTOK began. The services Bask provides to us are invaluable--we certainly depend on them to keep our 5 computers up and going efficiently. No matter the time of day or night if there is a computer issue in our house a Bask representative always responds quickly. If the Bask representative loses contact with the computer or has a question regarding our issue the representative will call us immediately. With such great communication skills along with their computer expertise Bask goes far beyond your expectations!
I have been with Bask (formerly iTOK) for I believe three years now and always have had fantastic service. Just yesterday Kalen worked diligently to help me with the problem I called about and was helpful, pleasant, knowledgeable and eager to fix the problem. My experiences have always been of satisfaction and relief that help was only a click away. Thank you Bask for providing such great support and fantastic techs.
I recently signed up with Bask Technology. Efren, the tech who worked on my MacBook, is AMAZING! He is an expert with Apple products, and I was impressed by his knowledge and ability to repair the hard drive. There is a noticeable difference on how fast my computer runs. I also have peace of mind knowing IdentityForce is providing me with identity protection and that my computer is secure and backed up daily. I have recommended Bask to my friends who have joined the Bask family as well. Thank you for all your help!!
When it was time for my tune-up, had problems getting it scheduled with what they call customer service. Also Had a credit of $150, so when I was unhappy with them and decided to cancel my service, they decided they did not need to do the tune-up or honor the credit they said I had with them! Not just me read reviews of Ugo of Windsor, On. & Robert of Edgewater, Fl. & ? Beringham, Al. & Jodi of Sheridan, Ny. They call back to say "we want to try and earn your trust back. Just sign up and pay us again. We will do the tune-up!!!" But refused to give me anything I had coming. Again said I had canceled my service with them, did not have the first tune-up coming any longer, and the credit was not due me? The only Thing they were will to do was return the money I had paid so they could say they did not have to do the service!! Their Idea of service and mine is not the same thing!
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I've had the service of Bask for about four or five years. I needed some kind of protection for my computer. Four times a year, they clean my computer, and the tune-up is okay. If I have a problem, I call them and they take care of it. It's been so far, so good with the Bask sales team. Likewise, I've had no problem with the technology advisors. I've been satisfied with Bask so far, but I may have to change because they don't cover and protect my computer network.
I was with iTOK for several years before it became Bask. I was having some problem with the computer and found iTOK online. I've had the service for four years, and have been happy with their service for as long as I've had it. Periodically, they give the equipment an online going-over that usually takes an hour or longer. This periodic tune-up is good. The computer periodically gets trash on it and gets slow, and usually works much better after they have done their thing with it. It's been very positive with the technology advisors. The language barrier has been a problem in the past with some of the other technologies that I've dealt with, not that the people didn't know what they were doing, but communication was a bit more difficult. With Bask, I'm happy.
We were having trouble with our computers and I needed somebody that has that expertise. Bask has that reputation and they've done a good job. They answer the phone promptly and serve my needs. I’ve been very impressed with their reps. They are very knowledgeable and everything’s been working well. I've been very happy with Bask.
I've been with Bask, they were iTOK then, for about five years. Their sales team harassed the heck out of me for a long time but the techs and the rest of the people are wonderful. I spoke with one man in management about the problems we were having and got an extension on our contract, but the sales team didn’t pay any attention to it and they just continued to call and harass me. The techs have always been very good. There were some who were extremely knowledgeable and then some who had almost no knowledge at all.
I was having trouble with my computer and iTok sounded good then. I was happy with it. Their sales team said that I don't need that much support so they'll do a lesser warranty for me, which was one call then after that, I had to pay. But now I’ve had more trouble so I’ve upgraded the warranty again so I don't have to pay for any call.
Their techs were very friendly and also patient as I am not a techie. They don't make me feel like I don't know what I'm doing because I obviously don't or I wouldn't be calling them. They go slowly, walk me through it and have solved every problem I've had so far. They call back when they say they're going to. I also availed of the the service wherein every three months, they clean up my computer and take out all of the junk that shouldn't be in there. I've been very satisfied with my experience with them.
When I called for tech support to figure out what was going on with our computer, the rep talked about how it was time to renew my membership, and asked for one minute access into my computer. She said she should have tech go in and work on the problem, then asked if I wanted to go ahead with the renewal. The rep proceeded to clarify the advantages of Platinum versus Gold. I was told that when I call in needing some help, it would be to my advantage. This time, I told the rep that I can't remember what plan we're on and I didn't have time to go and look it up, so I told her to just renew what we've had before. But somehow, it got moved up to Platinum which was around $300 instead of around $200. Nonetheless, I said I'll go with it.
It turned out that the work on our computer, letting a foreign group go into it for a couple of minutes, became problematic in terms of storing the anti-virus protector that was on it, and it took four hours. As it turned out, it was well-worth their time for four hours just that one time. They certainly earned their keep with that Platinum.
The tech advisors were courteous and excellent. They knew what they were doing, and if they need help, like the last time during that four hours, they called in somebody else who could work on the problem. It was really great going to the next level for tech support. Additionally, it was nice of Bask to stay in contact with us and let us know when the work was completed.
I’ve done the 90-day Tune-up, but wasn't getting them last year on my Gold. I get them on the plan but wasn't getting them. They weren't calling or emailing me to set it up, so I called to get an appointment and got it done. I called because of the two times not visited. But that was the only thing. I do want to remain on the contacting us every three months for a maintenance. I have no complaints with Bask. It was a very good and worthwhile experience.
I had gotten previous services to block but they didn't work very well. I gave Bask a try and my interactions with the techs have been helpful but my computer is still not very speedy. I'm with AOL and frequently, it's hard to get online and the functions are quite slow when I go to some of my favorite sites. It's not very good right now and I don't know if they could solve that. My machine is still not super but still Bask has been satisfactory. I continue to use them.
About five years ago, my partner's computer was hacked by a Sweatshop and he couldn't get rid of the problem. He changed his password and did all sorts of things. The Sweatshop had sent out emails to everybody in his email list saying, "Help. I'm in England and my passport has been stolen. And I need you to wire so much money to the Western Union." And since we did travel a lot all over the world, a lot of people thought this happened.
But the writing was not like ours, we were graduates, and people said that there were grammatical mistakes. A lot of people caught on really quick but some people actually almost did it. But they emailed me askign what was happening and that's how we found out. But we couldn't get rid of it. It was iTOK when we joined. But it was wonderful because the person spent hours and hours going in and scrubbing his system. And I was really worried that it might happen to me. So after he had gotten their most expensive package at that time, he put me on it too as a service agreement.
A few years later, Matthew felt confident to go off of it because he was more computer-whatever than I was. But I liked the idea of security because they would go in and update and backup my system for storage and take out all the knots and problems that I had. Sometimes I'd have problems like if the cat ran across the keyboard, the screen might be turned the wrong way 'cause he pushed the wrong buttons and I've called Bask for that and they've gone into my system and fixed it. Or if I lose a drive or something like that, it's a total ease of mind. I am very happy to have them and I had three computers on their service with the upgraded service.
And then life happened and I had the little hiccup of work hours getting cut back immediately. So, when I talked to them on the phone after I thought, "I have to go off of this. I have to cut back management." I told them as soon as I get back, I'm gonna get back on the service. Then I'm just gonna be real careful for a few months. I got a call back from someone and they were saying I had been with them for five years and would it help me if they kept me like having it backed up to the Cloud in case anything does happen that it won't be a problem. I said yes to that. But then I realized I deleted my auto chart info but I had to put that back in. But clearly, it's showing that there's a no charge for it, so that was really nice of Bask to offer that.
The techs of Bask are really knowledgeable and don't give up. They work really hard. One of my computers I had on was an old system and they couldn't do something a certain way so they went in and whatever they did, it was good. I felt that my computer was safe. I have gotten another computer and all I did was move everything from three computers to one 'cause the storage space now allows it. I'm very glad that they're around and I haven't deleted them from my system. It's just peace of mind.
I’m not very good with computers and just use them for emails and playing. A long time ago, I was having trouble and so I purchased Bask's one-year plan, which includes the tune-up. They do an excellent job of monitoring the computer and solving the problems. I like the way they take over my computer, tell me to go away and that they'll call me when they’ve fixed the problem. If one technician is not able to fix the problem, they’ll switch it to a higher technician so they definitely try and fix the problem.
The only complaint I would have is that it takes a long time to get a technician to work on a problem. A lot of times, they’re very busy. I can’t get through or they’ll have to call me back. They need to hire more people. But once I have somebody, then it’s okay. Their knowledge is very good. My computer hasn’t been compromised and I am very satisfied. I've been with Bask for five years now.
Initially WITH iTOK THE SERVICE WAS VERY GOOD; THEN WHEN IT CHANGED TO BASK THE SERVICE TURNED SOUR. There was only gold membership initially which I subscribed to, that included tune ups + fixes. Then they introduced Platinum that would include fixes at any time + more money. My account was suspended in September even though I paid for the month. I called about a printer problem and was refused service. I paid for a service that I never received.
I got tech support from Bask because my computer broke, and they did the job and they got paid for it. Bask keeps me out of trouble. The 90-day tune up is good, too. They fixed my computer and my experience has been good.
I've been using Bask for seven years now. I am not very knowledgeable in the area of computers. And when I need help, I need help. Their sales reps have all been wonderful. The worst one I ever had in so far as technology is concerned was one day my computer just quit. It was black screen quit. I tried to reboot it, turning the power off, everything that I could think as an amateur. And I only have a landline so I went down to my neighbors and called Bask from there and I described my problem.
Their rep said, "I need for you to give me access to your computer" and that was the only stupid thing he said. I asked "how am I going to do that?" He said, "What I need for you to do is to go to your neighbor's again where you are and take a blank disc and have him call me and I will record a bunch of stuff on it. And then when it is completed then I want you to put that disc in your disc drive and run that and that should give me access."
It sounded like hocus pocus to me but I did what he asked. I went down to Mark's house but I told the technician, "What I would prefer is I don't want him to call you. I want you to call him because his phone service is charged per minute. I don't want him to be out any money on my account." He said okay. So I gave him Mark's number, went down there, recorded the disc and then I went back home when this whole production was completed. And put it in the disc drive and turn that on and it did its clicking and whirring, made a lot of noise. After it was all over with, it looked like I had a screen. And that enabled Bask to contact me and they were able to bring it out and what had happened was that I had been infected with a super duper brand new virus.
I had my first computer in 1999 and I had since that time worn out four of them. I knew that the technology was already such that if I blinked, I'd be lost. So I needed some help from the get-go. And then the seniors in my complex ask me how much do I pay for Bask. I told them and they said, "That's so much" and I said, "No, it isn't. Not considering what I get." I can't do without Bask and people think they can but they can't. They call their local computer geek and they find out how much it costs to fix one problem and they'll always want to con them. Considering that, Bask is just incredibly cheap.
I had computer problems and iTOK was the only one that I knew. They're always there and they seem to know what they were talking about. The 90-day tune-up was also great for my computer. It's good and I'd recommend them to anybody.
We’ve been with Bask for quite a while and it has been fantastic. I don’t call for help very often but when I do, the people at Bask follow up very well and they’re very helpful. I use the 90-day TuneUp, and it’s prevented a lot of problems. I wouldn’t be without it. I’ve recommended Bask to other family members who are also using it now and they’re happy as I am.
I've been using iTOK for years and I liked the way they handled things. They were very congenial and every time I had a problem they got right back to me. They were always good at finding malware or viruses, anything that was on my computer. I was running a small business and I really needed to be on top of things. I appreciate them coming in and fixing stuff up when it was necessary.
Then, Bask called and told me that they had taken over iTOK and the sales team have been really nice. They said according to their records, it was time for me to have a complete go over. I said, "Okay, fine" but I didn't have my computer here at the time. We were in the process of moving and it was at my other house but it wasn't plugged in or anything. I said, "Give me a couple of weeks" and they called me back in a couple of weeks and I was ready. They went out of their way to assist me because I needed to have some stuff done right away. My husband was in the hospital last week, so I had to be with him and I wouldn't be able to be here with them to help them getting access. It worked out really well. Everybody has been so friendly and so willing to do what I asked. I will continue to use them.
When I call for a problem, instead of taking care of my problem, they have a bunch of different problems. They're doing it the same time and sometimes it takes too long to fix the problem. One time they weren't able to take care of the problem so I had to take the computer in to get it cleaned and restored. But everything else, they've taken care of. I'm a Platinum member and recently I also included a second computer which costs an extra $20 a month. It's $54 a month now. They were keeping correspondence with me through e-mail and I haven't seen anything from some of them about the e-mail or about the bill. But the people at Bask have been very professional and I've been very satisfied with them over the years. The different technology advisers I've had contact with have been very helpful and they speak English which is one good thing. Everybody's within the United States and they don't have anybody from some fly-by-night place.
The techs were great and talked you through everything. And the sales team must know what they're doing as well because my mother called to cancel and go with PC Medic, but they explained to her the differences and she chose to stay with them. We use the 90-day tune-up and so far, so good. There's been no problem and it's been a fun experience.
My computer has slow downs and viruses, and iTOK seemed to have offered both regular updates and anytime I had a problem, I could call them. I've had some big ones. They were once on the phone with me for three hours while they tried to resolve a problem I was having. So, it was a good deal. Plus, when I'm online with a computer technician, I'm getting a little education at the same time and that's helpful so that I'm not just a "You go fix it." They're telling me things that I can do to avoid the problem, and the first steps that I can do right then, fixing it myself. I've been with iTOK for a few years now.
In the computer business, having a technology support was appropriate as a way to protect the computer, so I signed up with iTOK. It's what I needed and there's nothing else at the time. There has been a change though in connecting with their reps when they converted to Bask. It was not like the iTOK then. It's been a little bit different changing the icons, and learning how to use the icons to get a hold of their reps. They have a different process of showing the backups on the screen. It used to be quite often under iTOK, it's a little spaced out. Maybe I can change that. But so far, it’s worked out fine.
I get a hold of them when something goes wrong, then they turn me to a tech, and they take care of it. I've also taken advantage of their 90-Day TuneUp but I think the main tune-up is sooner than that but they're checking things almost every day. I'm comfortable with having the icons on that. I can get help if I need it or if something comes up. So far, it’s worked out fine. Overall, they have quick response to calls or icon clicking when I'm in the system. I talk to the first person and then they refer me to a tech that can handle the issue. And they go through the process where it's easy to communicate with them with an email back and forth with questions as we go along.
I love Bask and I have no complaints. They're special.
Thank you, Kathleen! We think you and all our members are pretty special too. Please let us know the next time you need technical assistance.
Originally, I wanted Bask because I didn't have time to keep up with my own computer. I was busy working at the time and working with computers that I just wanted somebody to look after mine. From what I understood after I talked to a rep, I needed a good antivirus and that Bask came with that. Also, their thing of backing up the files and going through it every couple of months were pretty much what sold me on it. I also had a really good price at the beginning. I always let them do the 90-day TuneUp, and it's one of the reasons why I got it.
In the beginning, I had them try to help me out on one thing. I wasn't satisfied because I ended up having to do the work myself because what they did really messed it up. I had trouble getting my printer to work with my new setup on my computer. They got it to work but basically messed up a few other things and the printer still wasn't right. I had to go in and undo the things that they'd done and fix it myself. After I talked to the rep, we reached an agreement and they took part of the price off it. I haven't really asked them to help do anything else after that other than just the tune-ups. Overall I'd recommend them and I do that all the time.
I was an iTOK customer and I first heard about Bask when I got acquired by them. I've had them as my tech support for 5 years. Working with the team at Bask has been good. I have had some viruses when I first started with iTOK. They got it out and haven't had one or if I have, I haven't had it very long since then. I've been getting a tune up every 90 days for five years. In the pre-Bask days, my computer stopped working entirely and I got on the line with the guy, and he said, "We can't fix this." So they sent a guy from Fort Wayne, Indiana which is 120 miles away and he fixed it. I had to pay for his travel time. The hard drive was shut. So he took me out to Best Buy and told me which one to buy, and then he put it in for me. Then, I waited three days for my back up to be loaded. But I wouldn't know how long would have it been if I had no backup.
Last time, it took them several days to solve a problem when it was probably something that could have been fixed a little earlier. One guy spent until two o'clock in the morning on it and couldn't fix it. So I get another guy the next morning who almost got it fixed within a couple of hours. He told me after a couple of hours that he couldn't fix and I've had to upgrade my software, which I did. But he either forgot to tell me that I had to put the product key in. Then, finally, I got another guy on the third morning. He said, "Well, this doesn't gonna work. This is an unauthorized software." As soon as he said that, I knew what the problem was and it got fixed. I don't think anybody else would have fixed the problems quicker than Bask did. I was pretty impressed. There was never any doubt in my mind that they were gonna get it fixed eventually. I'm happy with the service. I have recommended them in the past to other people.
Based in Utah, you're sure to talk with folks who are professional, caring, totally knowledgeable, have a sense of humor when you need it, and speak perfect English which was my main reason for using BASK. They do tune-ups every three months. They are on-call 24/7. You are totally backed up if your computer crashes. They guided me through Microsoft 10 which I now love thanks to BASK. It's just the very best!
Wow! Thank you for your kind review, Judy! We are so happy our technology advisors have taken care of you and your computer whenever you need it. Please don't hesitate to call Bask the next time you need assistance.
My computer went off and I was looking for somebody to fix it. I was pretty much satisfied with what Bask did for me. The 90-Day TuneUp seemed to have worked just fine. I haven’t needed them off-schedule more than a couple of times but they're always there for the tune-up, and everything went pretty good. They did what I paid them to do and I was happy with them.
I don’t know everything about computers so I decided to get iTOK. I’ve been with them, which is now Bask, since December 2011. They’re a great company. I made the move from Huntington Beach to Beckley, West Virginia. When I left at the time, I gave away the computer that I had but the person didn’t want to do anything to it so I took it back. They happen to do a follow-up on me here in September and I couldn’t figure out what's the issue with my computer so I let them look into it. I’m stuck in a contract with them for the next year but I’m not complaining because I’ve got great service out of them. The changeover from iTOK to Bask was on the corporate level only because I’m still dealing with a lot of the familiar technicians that does the work.
I got nothing but high regards for the company and for the employees. They’ve treated me good. Their customer service team were great, very knowledgeable and very polite. They’ve really bend over backwards to help me out and get me in with them. In fact, on my initial signup, because I had two computers that I needed done, they gave me a $50 break on what would’ve originally cost me $200. Then, I had to go along with the monthly. Overall, they saved me a lot of money and they’ve been great to me.
Bask Company Profile
- Company Name:
- Bask Technology
- Company Type:
- Year Founded:
- Formerly Named:
- 3400 N Ashton Blvd. Suite 260
- Postal Code:
- United States