Bask Reviews

I was fed up with the tech support I had, so I decided to look into iTOK, and I had a fantastic experience, I would recommend them. Interactions with the sales team, as well as the technology advisers have all been real good, and I have no complaints whatsoever. I had the platinum system for the past year, so I was able to take advantage of the 90-day tune-up, and it worked with my machine.

I'm unable to maneuver my own computer so I decided to get iTOK's tech support. I have been with them for two or three years and so far they’ve all been great. Anyone I’ve talked to is more than willing to help. However my computer isn't working right now. What happened was I've had the tuneup and then I had a problem. Tech support then changed a couple of things and it worked the next day. But now it's back out again and I can't get in anywhere, not even on my internet.

I wish to cancel my subscription because I'm having a tough time with my bills so I'm cutting corners wherever I can. If it's at all possible I would appreciate it very much if I could get a refund but if not no worries. Thank you.

I can't keep my WiFi up and iTOK told me it was a Comcast problem. I like iTOK but Comcast has been out here five times and they still haven't fixed the WiFi issue.

I am disgusted by iTOK. They charged me $149 and I didn't even know about that. They insisted that they had these records on the computer, but it's not true. I didn't give them permission to charge me that amount, I wouldn't consent to it anyway. They told me they'll give the first month free, and then they said after that it would be $20 a month, so I didn't think anything about being charged for what they did. Yes they did fix my computer, and they had all the answers, but I had no clue I was gonna be charged that amount. They're awful!

iTOK was recommended to me by another provider. They said iTOK was very capable of fixing up the problem, which they did that's why I'm still with them. The technology advisors that I've spoken to have always been very good and given me excellent service. I get the 90-day tune-up regularly, and they look after me on an annual basis.

We moved about a quarter of a mile down the road and we couldn't get on our computer. Not knowing that they needed to transfer and all that sort of thing, I called Comcast and they gave me ITOK’s number, and that’s how I ended up spending a hundred. Then I disconnected it as soon as I had a friend that came and said, “You didn't need it.” When you're a senior and you live in a care facility, you don't have extra money to spend on things you don't need. It makes me mad because after I canceled, it still keeps coming up on my screen and says, “You haven’t been checked in so long.” I would never recommend them to a friend.

iTOK's service has been on the ball. Experienced a mishap with the computer and the technology advisors were friendly and were able to help fix everything.

I'm very sorry that I ever got involved with iTOK. My computer is worse than it's ever been and every time I have the same issue, they keep charging me more money. I'm going to call them back because I still have an open ticket and they have not rectified the situation.

I couldn't get on the internet. I signed up with iTOK.net and it comes up on my screen that they're checking it for things and I'm very pleased with that. I was grateful to be able to talk to somebody that's going to help. Usually though I just sit on the phone, and then follow their directions and I feel I know nothing about the computer that much. However in the end, they couldn't take care of it but they looked into it for me and suggested that I call Comcast which I did, and they got it running.

I ran into a problem so I sent in a report for a tune-up to iTOK. We got the tune-up and it's been good. I had a short of 4, 5 items on one page and decided to print it out later. They kept telling me that Windows had to have more space in order to print that. I decided to save room printing for me all along but my space seems to be limited, so I have to get that. Dustin from iTOK helped me delete some of the programs and there's more space. They have done really good for me and I appreciate it.

What has happened to Alonzo **? No response for 37 minutes and then..."Please wait."

I signed up for iTOK on Tuesday for the monthly platinum plan. The representative, Michael ** was very helpful. I was having slow response on my internet. My old company, Qresolve, spent 7 hours on the computer and never figured out the problem. However, after Mike did all the preliminary cleaning on the computer, in 2 minutes, he told me the problem was the Internet Explorer browser, and he set up Google Chrome browser for me. Now, the internet is very fast. I look forward to working with this company!

iTok fixed the issue I'm having with my computer. I'd recommend them.

I've used iTOK only once. They got my machine going and downloaded everything off from the old machine. It seems to work out very well and I was pleased. The people that helped me were based in Utah and actually spoke English so I could understand them. I'd recommend iTOK.

iTOK.net is good but since we don't use the computer that much, I'd rather cancel out on it. And when I signed it up the first time, I should have gotten right back with it because every once in a while I was having trouble - it pops up again. I don’t know why but it would.

I can't get on internet because box says my user account is turned off and I have no idea how to turn it on.

The iTOK.com sales team was good, and helped me a lot. The technology adviser did a good job and he explained everything to me. I took advantage of the 90-day tune up as well, and it did good to my machine. I'd recommend them.

I have trouble getting on my computer with my internet service provider and I can't get it on part of the times so it is really not to my best advantage. iTOK.net was expensive, but I would recommend it to anybody if they have any trouble with their computer, and in getting it cleaned out. Mine has never been cleaned out since I had it, so they saved me really good.

I had a bunch of stuff on my computer I wanted out, so I contacted iTOK and they were able to fix my problem.

Somebody from ITOK was doing something on my computer one time and they messed everything up. I couldn't copy or do anything on that line. I tried to pull something on the computer and something else comes up. I got the phone rep but they didn't seem to do it. I tried to get them back to straighten it up and nobody even answered the phone.

The people from iTOK.net were courteous. They had to work on the computer in a snap and they said I didn't have to be there. They did good job.

iTOK.net helped me with getting back on my original Gmail. It seemed to take forever to correct my problem and it got very frustrating. However, what they did was a great help. After that, I cancelled because my computer is not sophisticated enough to have weekly or monthly backup. I also want to know how to stop their pop up because they're getting annoying.

I would never recommend itOK. After 3 months, your techs corrupting everything and promises to fix the the problems. I had to buy another computer... $300 for you to destroy my old computer and $500 to buy a new one. Now you now want me to renew?

I was having trouble with my computer so I called iTOK up and it worked out well. In all of those times when they're called, they've been there for me. I'm very pleased with them.

I pay an amount every month and can't get a hold of you when I need you. Not to worry I will call in the morning and cancel my subscription. You suck as a company and should feel ashamed. I get better service from people that don't speak English!

I had a good experience with iTOK. I recommend them.

I needed technical support so I went with iTOK.net. They're wonderful. Whenever I call them, they're there depending on what time. I called them because my printer doesn't want to work with me. Now everything is fine.

I had so many things wrong with my computer so I looked into iTOK.net's tech support and my interaction with their technical advisers have been fine. They fixed my problems so I'm happy with them. But I wouldn't recommend them to a friend because I didn't realize that they were in the States when we were doing most of our talking and setting things up while I am in Canada.

I was having problems with my computer and when I looked up for help I saw iTOK. Their sales team was great and I had no problems with them. Also used their 90-day tune up service. Their tech advisors knew what they were doing. I definitely recommend them.

I was freaking out and everybody iTOK was very helpful. I do not use my computer to pay bills or anything else, it's just a matter of using it for minor emails. It took about three days for them to fix my problem. I would recommend them to a friend.

Their service was okay. They got my computer up and that's all that counted.

iTOK.net fixed my computer and tuned it all up. They were very helpful.

I had gotten some malware and iTOK got rid of it. I heard about them on the computer when my Norton expired. The salespeople were great. I went back because the guy gave me a 30-day free trial so I had no protection on my computer. He said it was $80 a year so I told them, "Well, that was okay I'd take the 30-day trial but I was gonna go back because it was only $50 and they did a good job." I went into my account a week ago and the money had been taken out by iTOK, $19.99. I called and they did take it and they'd put it back into my account.

Overall experience with iTOK.net was good.

I don't want iTOK. I've told them that and the salesman has really pushed this thing. Now I get on my computer this morning "Thanks for joining." I didn't join iTOK at all! This is just ridiculous. They must have some way of getting into my computer. I've had to call them twice and they haven't called me back. I was supposed to be talking to their customer service. My biggest worry is that they have purchased OMG because they use the exact same hold music. I'm getting all kinds of vibes about this because they were pushy like OMG was. Either they bought the company or they're OMG starting over under another name.

I was having trouble, clicked the Help button, and it came up to iTOK. They repaired what needed to be fixed. It's very expensive to keep up but everybody was nice and the work was done fine.

My experience with iTOK has been very good so far. I'm quite happy with them and would recommend them.

I don't think I need iTOK.net. I rightly can't afford the $25 a month that they want. I may need them a month or two down the road, and maybe I'm going to wish I had them. But at the present time, no.

I'm dissatisfied. I tried two or three times to get iTOK to help me and I couldn't reach them so I cancelled. I wouldn't recommend them.

I was on the computer and the next thing I saw was a note that said, "Do you need help?" so I went on and told them what the problem was. I can't get my Verizon on and I knew there's a button I should be pushing but I didn't know what it was so she told me she would get me some help. A gentleman from Salt Lake City, Utah was on for about an hour and a half, and he introduced me to another fellow from Texas who went on for another hour and a half or so. After about five to ten minutes, he came back with another guy from Jacksonville, Florida. He was on for about an hour and he finally said to me, "Your problem is your modem. It's not the computer." So I called my Verizon and they sent me a piece from Texas and helped me get it on. I went to Verizon here in Akron and they helped me with that.

Unacceptable service delay.

All of our experiences with them have been good. My husband thinks iTOK is great but it's too expensive - we went for their Platinum plan.

I use my computer so seldom that I might not even need to have iTOK. I've only talked with the team from iTOK just one time and they helped me. I certainly would recommend them. But I don't want any more service, if I need to be charged for it.

I started out with iTOK because I was having trouble with my email, getting online with my email, and they didn't help me at all. My daughter fixed it and told me I don't need most of the services they signed me on for so we called them back and they credited my credit card with $99. But I can't blame them for selling me a package because I consented to do it. I'll ask more questions the next time.

I had a problem with my computer, so I logged on to it and iTOK put me in and they fixed it. I had viruses in the computer. Nothing had been done to it for years. So there was work that had to be done. I'm not very computer savvy, so I would have had to call that geek squad but instead of having them come out, I used iTOK and they were very helpful.

So far my computer is doing alright but there are stuff that keep popping up and I can't understand why they're doing that because I didn't mash them on there. All of that comes up and gets in my way with what I'm doing and I can't understand how to get it off there. Unfortunately, I wasn't able to tell iTOK.net about it because I don't know how to get ahold of them as I don't have their number. Also, I thought iTOK.net was something free but found out I got to pay for it.

I was having problems with computers, and iTOK helped me. I had another company call me after I had a nice experience with iTOK, and this other company was trying to tell me that iTOK was not a good one, trying to run them down and saying that they were scammers. That's not nice so I no longer talk to them and I'm still hooked up with iTOK.

I'm an older lady and I don't know how to check everything but I'm positive with iTOK.net. It was great, and I would recommend them.

The iTOK.net sales team as well as the people who helped me have been knowledgeable, courteous and professional. I would recommend them to anybody. I called them the first time and they did a professional job because I have no problem except that I can't go to Spotify, it's a mystery. I'm paying the premium - even before they upgraded Spotify, and they asked me to turn Spotify off and turn it back on to take advantage of what they did to upgrade it. And I did that, and the very second I did it, it just went out. For some reason, I couldn't get Spotify back. And Spotify, the format and music that they have fits my thing. I tried to get on another digital music site but it isn't the same. I could call iTOK.net to see what they could do to turn it on for me but I had lost all the material that I had from them including their number so I couldn't call back. I really live for music and they have all the music I could ever dream of.

iTOK.net is working good. I would recommend them to a friend.

The people that I talked to when I signed up with iTOK were very nice on the phone - very pleasant to talk with. I'm really very uneducated when it comes to computer so I'm trusting that they can protect it.

I got a new HP laptop with Intel. I installed Office and on the same day it crashed -- all programs. So I called, and while the fix took over four hours (this stupid computer was going slow), ** was amazing. He offers superior customer service in addition to being incredibly knowledgeable. He pretty much fixed it (we were both tired at 2 am my time / 5 am his time) and we stopped and saved the final re-installation of Office for the next day. That was a really quick thing. I have been a customer for a few years now, and I have to say that I really appreciate all that you do. You've all been great, and I'd have to say that ** was the best. I really don't know what I'd do without you guys.

I was having some problems. iTOK called and worked on my computer. I'm satisfied and I appreciate the help of the advisors.

Back in March, I didn't realize Verizon and Verizon Wireless, even though they're the same company, they don't interface. So I went with all Verizon Wireless for all my setups. And somehow my Verizon email got dropped and I've been into the store and on the phone probably a total of ten hours. Then the guy at the Verizon Wireless store set me up with an email account with Yahoo. I wanted to get back everything I lost, but that didn't happen.

I had emailed something to AOL and got them instead, which didn’t make me happy to begin with. Anyway, they proceeded to tell me how to run the computer, how to set it up, etc and ended up messing up the computer so bad that we just finally took it offline. We still don’t use it to this day. It was a brand new computer, a week or so old. I’m sure that for novice computer operators or PC operators, maybe they’ll be able to help them. But when they go into an HP machine and completely restructure it and reload with software you didn’t expect to have there and didn’t want there, then that’s not good.

While they were working on my laptop, they changed stuff that affected my desktop and I can't get on my desktop without signing in, which I never had to do. And they took off my Viper security that I had on there and they were gonna sell me this thing for $20 a month. They told me Viper was no good. So I went and I researched Viper and it's actually one of the better securities out there. I sent them two emails with my thoughts and they kept on sending more emails. I'm tired of getting their emails. Tomorrow I'm gonna call them and tell them I don't want them and I don't want to pay cause they didn't fix nothing and made it worse. The people that I talked to on that particular day was a nice enough, but I don't know if he understood the problem.

I just want to express my pleasant visit with your company. I had worked with you one other time when I first got my computer, that's when I talked to **. When I contacted her this time with my problem she put together a team including ** and others that I can't remember. They were all professional, courteous and patient with me. I can't think of a better group that ** put together to help me out. I will be a customer for life but at age 77 I can't promise how long that will be. Thank you again and if you see any of the above mentioned people, please tell them thanks from me.

I started to have problems receiving certain emails on my BlackBerry. Had the same problem on a computer I was working on. I called iTOK and they tried to do whatever they knew how but it was not really adequate to the task. They said they'd refund my money but I still haven't received it yet.

iTOK seemed to be good and knowledgeable but the guy from the other company talked about how bad iTok is so I would take service with them but we've already paid iTok so I'm trying to figure which one I don't want. iTok seem quite honest and reasonable but I am confused when I'm talking to them because of the badmouthing. I told both of them to go ahead.

I used to be with Avast backup. They sold their backup business to a company which iTOK takes care of backup. So far, everything was well explained and done properly. The download on my computer is done by the clock. I'm going to change computers also so I'm glad that they were there to explain to me how to retrieve all my information when my computer crashes since it's pretty old.

They were able to fix the problem. Overall, iTOK.net has been very nice.

I talked yesterday with ** via phone for product support for my Total Defense anti-virus software. He was fantastically nice and great at explaining things. I wanted to make sure my product was working right, because my computer seemed to have picked up some Trojan horses and other nasty bugs. At the end of the call, I asked him why I couldn't just go into the Total Defense product to remove or quarantine the bugs there. He said it wasn't a removal tool, and tried to sell me your $99 computer tune-up services. But perhaps unlike some of your other customers, I'm not an idiot.

The iTOK.net team was great. It took forever but one of their reps was so patient with an old lady like me. He pointed out a couple things I don't know, like the ESC button and got everything sorted out. I just punch in my passwords and he took over. Now I know what the ESC on the left-hand top corner means. I recommend iTOK.net.

Some real damage had been done to my computer. The techs pinned it down and said I needed to go to a local person here and have them fix up my computer; they couldn't do it over the phone. PC Medic essentially charged me $300. iTOK ran into the damage they had done to my machine and did everything and got me started and got me to a local place who managed to get things going again. Now, what we have to do is find out what needs to be done to get iTOK finished their part of it. Even though everything seems to be working, iTOK should probably have a look over and make sure everything is working right. I think it's gonna work out fine. They were very good and I'd recommend them.

I was trying to do something on my computer and somehow it led me to iTOK. I let them clean up my computer but it cost quite a bit of money. It was worth it but I don't want to continue because I don't want to pay $99 a month further.

I am very well pleased with the Info I got, it was very helpful. The guy I spoke with was kind and nice. I would call back any time. He should have a raise!

I had a problem with Xplornet. I got help and hooked up with iTOK. They were very helpful, courteous, and were able to solve the problem. I signed up with them so the problem didn't happen again. Their tech advisors always phoned back to make sure everything was okay. Every month they come on and check my computer out and it seems to be working better now. Plus, they've got it on an automatic backup. I've never had a problem with them.

We have used them for 3 yrs now & they are fantastic. They are patient, supportive & understanding with older people who know very little about computers. I do worry about how to continue with their services once the year is over and we're on Social Security & won't be able to afford it any longer. Love them.

I use iTOK and find it to be reliable and honest. My back-ups and scans have always been on time. I feel more secure using my computers now.

I needed my computer fixed so I looked into tech support and my experience with iTOK was good. They're very professional.

iTOK's been wonderful. I purchased the Diamond plan. The technicians whom I have talked to were fabulous!

iTOK's advisors were very knowledgeable and helped me resolve the problem I was having at that time. Highly recommended.

I purchased and chose iTOK's $154 plan over others because, first of all, they speak English and the technology adviser was excellent. I had talked to him several times and he got us back on track with whoever had an emergency in Canada. So they just went ahead and fixed the computer and now it works fine. He deleted everything from 9:30 in the morning until 3 in the afternoon so it took forever, but we're very pleased with them.

When they came on board, they said they were going to clean up files and it went from about 1:00 until 10:00 that night. They did resolve getting back to my carrier which is Verizon, and they also did an excellent job on getting my attachment functions working again. They loaded one email address up and changed some things around - that went up quickly. So those two things which I really wanted done were done.

My experience with iTOK was very, very good. I did plan on calling their technician again; he gave me his schedule. I had a couple of questions on one of my email accounts. I like their services so far and it's working okay. I first heard about them when I was looking at my new Windows machine and I might have clicked something, but all of a sudden I got a call from a gentleman from iTOK saying that I requested some assistance. We started talking and I told him that I had this issue with my computers. He then started telling me different things about MacKeeper, which is one of the programs that I had in my Macintosh. And then he told me that he could help me out so we negotiated and started then. They worked on my computer for a couple of hours.

I needed some help for my tablet and contacted iTOK.net. They have knowledgeable sales people there and the advisors are courteous and friendly - they helped me. I will recommend iTOK.

I was a IT tech working in the prison system before and I got a lot of bad experience from different products. Over the years, I’ve picked up a lot of stuff on my email and that slowed my computer down. So I went on the internet and there was some other program they put in there to eliminate all the debris and stuff you get on there, and it slowed everything down to where it didn’t work at all and so then I called somebody else and they referred it to iTOK.

I had a problem with the computer so I called iTOK. According to them, they cleaned my computer but I'm not sure what they actually did. I wasn't able to get Skype and they said they'll get it fixed but never did. I'm unable to get them on the phone because I just get put on hold or listen to music for half an hour. I send an email back, say "Well better call me" and I gave them a time to call. That time's gone too so I can probably just as well do without them.

iTOK does what they promise to do - when they promised to call me, they did so I would recommend them.

I chose iTOK over other tech support advisor companies because of the way the verbiage was written below the heading. I took advantage of their 90-day tune-up. They were overriding my computer via Internet as we talked and then told me to get a coffee break as it'd take them about an hour to complete the tune-up because of some malware that they had to get out. But after that was completed everything was resolved. They got the computer up and going. The sales rep I talked to was a young guy. He told me he's going to college and studying engineering. He's very helpful, all to the point that he could do what he did, and then he switched me over to an IT guy that was also very helpful. They made my experience with iTOK excellent.

Exceptional. iTOK's tech advisor was very good and I had one follow-up phone call back. I would recommend them.

I had a good experience with iTOK. I chose them over another tech support adviser because they showed me their record of how many people they've been working with. I took advantage of their 90-day tune up and that was good for my computer.

My experience with iTOK is okay. I'm on site right now and so far, it's all right. I'm happy with them.

My computer is so messed up I don’t know what I’m going to do. I couldn’t find things ever since they came on here. They do things nobody ever heard of. I’m 84 years old and I’m sick half the time with this mess. I don’t know what to do to get rid of it and straighten it out. I can’t send emails. I can receive them but I can’t have any outgoing. And they have four different emails -- there were two emails then suddenly they have two of them on one area of the computer that there are no resemblance to one another and then on the other area they have four of them that are exactly the same as each other. It is a terrible awful mess and I have to try to figure this thing out myself as I have no help from anybody. These people also gave me the impression that they worked for Cox. I now find, after I paid for it, they do not work for Cox or with them. So I have no idea what’s going on here. I couldn’t be more unhappy.

I've had a wonderful time dealing with your sales team. They just seem enthusiastic, knowledgeable and caring people. Although, I've been blessed because it seems like almost everybody that I encounter seems to be that way. They explained the situation and initially was saying that I would need a new computer and they had one quite recently but then when I explained my situation, he said, "Well, you would be better off", he said, "Yours will be slow for a while until you replace it". And it's true because I've had a lot of changes recently. And I'm better off with having the computer because they took the bugs out and cleaned it up and I'm better off not trying to deal with a new component. Although the one that they offer is extremely reasonable. And then from then on, everybody that I contacted were absolutely wonderful. I now feel like I've got somebody that's knowledgeable with my computer.

I’ve had an excellent experience with iTOK, unfortunately I quit them. I don’t have internet no more. They were very good. They were very good to me while I had it. I had 8.1 computer and the damn thing was no good. I got an old Acer 98. These guys don’t service that.

The experience that iTOK offered was great but for me it didn't last. I'm so not knowing what I'm doing on the computer that they had set me up with my emails so that when I turn it on they would be there. Well, they disappeared. I don't know where they went and I don't know how to get them back. They gave me another 30 days to see if I could work on it for more and maybe like it and keep it, but I’m pretty sure I’m just going to be giving it up because it’s more stressful to me than it is fun.

I couldn't access my email on Yahoo so I called them to figure out if they can get my email started again. They did the job that I wanted which got my email back. But I had to call them later to ask them how to get it off my screen because every time I turn my computer on all I had was email. The lady tech advisor fixed that for me so now I don't have that problem.

I clicked on help with a password when I was trying to do Gmail, and iTOK called me saying that they would run some things and see if my computer was infected with a browser hijacker. It led to a series of events which ended up with my credit card being charged with stuff that I didn't want. As far as I can tell iTOK did me no good at all.

They were very helpful. It took a long time for them to clean everything up, but that was okay. I appreciated what they did.

iTOK did a good job on my computer but I haven't been able to get into my 200 emails for two weeks. Every time I do the email password, it won't work. They tell me I'm on outlook.com and want me to sign in to a Microsoft account. That's fine but they can't give me a password for some reason. This is really getting to be terrible. But it's probably my fault because we got so much going on here - I probably lost all the information. Other than that, it's excellent. They knew what they were doing. They are good people.