Bask Reviews

Up until the last few days, I've always had top-notch service from iTOK, and this is the reason I've been with them for so many years. Recently, though, I have not had the service I always have. When I call back and tell them that I still have a problem, I get a lot of arguments. A guy had worked on my computer the last time and he went in and said there wasn't any problem. But there was or I wouldn't have called him in the first place. Even right now, I've still got problems. I can't go in and do certain things that I've always done because it's an entirely different screen than what I had previously. The mail doesn't come up when I used to go in and click on the mail in the home page or with AOL home page. I've got to go through and sign in each time now, even though I didn't have to do that before. The tech said, "No, you don't have to." That's not true because I've had to do it every time.

My computer got hacked, so I sought help from iTOK and the experience has been great. The sales team was very courteous and helpful, and their tech advisors were great too. I don’t have anybody to help me whenever I have a problem, so I rely on their services heavily.

Some time ago, spent several hours with technician over phone adjusting computer. Afterwards, computer worked worse, slower, etc. Don't wish to repeat this experience. Please cancel our association.

We found out about iTOK when we transitioned from Insight to Time Warner and signed up because of the nature of the environment. However, it wasn't clear how the services were defined as to what was included in the cost that you pay for and the cost is not cheap. But now, I understand the differences well and we've only been keeping our basic services because I don't see any added value or service that they can provide for me at this point.

I used to have somebody coming to the house to complete computer repairs and they charge me but the problem would not be really fixed. With iTOK, they always find out what the problem is and fix it immediately. They have people that speak English that I can understand so I don't have to guess what they're saying. And, they've been very polite and helpful. I've had a wonderful experience with iTOK.

I paid you and you cannot fix my computer now for almost 3 days. I need a refund before I start filing complaints with everybody. Don't mess with me.

My new computer was hanging up, so I called iTOK. The guy that worked on my problem was outstanding and knew what to do to get it straightened out. I’d recommend them.

I like iTOK. It's a little expensive but they give great service. They've done everything that we asked so far and been excellent.

The ITOK technicians helped me when my computer screen got so small full of ads. I couldn’t get into my internet and they got rid of whatever garbage was there then got it setup and working for me. At first, my sons were very upset with me that I should have to pay for that. After I signed up, my son checked them up and talked with them to make sure this wasn't somebody that tried to get something out of you. He says, “I could’ve fixed this for you.” But of course, he doesn’t come over maybe once a week and I want to get at my computer so iTOK have been very very helpful to me whenever I called them. However, it has been costly. I paid them a fee for whatever help they have given me besides my monthly fee.

I'm not a computer literate person and I know I have problem with keeping viruses out of machines. Hence I got on the internet looking for a company that would protect my computer from hacks and got to know about iTOK. I went for their yearly subscription plan from them. My interactions with their sales team were very good and their technology advisers did real good in resolving the issues I've had. They offer a lot of things online but I haven't participated in those yet since I'm not on the computer everyday. I'd recommend iTOK to anyone.

I took a platinum plan with iTOK during my signup, and I’ve never had a problem with their sales team. Their tech advisors were friendly and knowledgeable too. My experience with iTOK has been good and I’d recommend them.

Long ago, I decided to look into tech support because I had viruses at that time and I didn't know how to do a couple of things. iTOK is the best at fixing everything I've ever had. I always recommend them to anybody that has a problem with their computer. I took advantage of their 90-day tune-up offer. I signed up four years ago which I renew every year. My only thing is that they send out the summary of how they did everything just as they finish doing it so I never know how things are until after I've been using the machine for a little while.

Last year, my 11 year old granddaughter messed something up in the computer, and someone told me about iTOK so I called them. They helped me and then I decided to sign up with them. They helped me again yesterday when I couldn’t log on the computer. My son and granddaughter could log on, but I couldn’t. I called iTOK and at seven o’clock, I’ve arranged for them to go through my whole computer and check. I talked to Matt ** from Salt Lake City, and he helped me with the whole thing. He was very nice, and I’m very pleased with the service. I would recommend iTOK to anybody.

The iTOK technology advisors have been very helpful whenever I've had issues and many times I took advantage of the 90 day tune up for my machine. It's been very effective. I'm glad to have them as I don't have anyone close by, just out of state people that are available to me to help for free. But they're too far away so I'm on my own. I'm not especially computer savvy, and the iTOK people are more than willing to help. I would have preferred if the price was lower as it's quite expensive but I've had excellent experience with them and I'm very happy.

iTOK’s sales team explained everything to me when I signed up for their services, and their tech advisors were always helpful. I took advantage of their 90-day tune up, and it was effective for my computer. I’ve been really satisfied with them and I signed up again with them for another year. I’d recommend them.

I found iTOK online when I lost everything on my computer. Their sales team and technology advisers were amazing. Since I've been with them, they've solved every problem I've had. They're worth every penny of everything I've gotten from them. I can't imagine anybody being angry at them and I presume they have amazing reviews all the time. There was one weekend when I got sifted through the cracks with iTOK but since that experience, I've never a problem with them again. They're very good to me and I'm enjoy having them.

I worked with another tech support company previously but the English was bad. They were out of India or Japan and I wanted a company that I could understand and who knew what they were doing so I made the change to iTOK. Their sales team were very good. The first year I went with the Platinum plan and then the second year, I started out with Gold because I thought, well maybe I could cut back. But recently, I upgraded to Platinum because I needed more service than the Gold would provide like quarterly check - I needed the ability to call in if I had a problems for some of the work on it. You can call in with the Gold plan but then they’ll give you a rate and it’s cheaper to go with the Platinum if you have more maintenance. I would recommend iTOK.

I was looking for a virus protection and so I called iTOK. My interactions with them have been pretty good until I tried to download Windows 10. I didn't have any sound and the mouse was gone. The computer was built for me and it was super, super fast. I do know that they've been having a lot of issues with the new Windows 10. I don't know if that would be iTOK issue or the fact that Windows 10 has been having a lot of issues with people trying to upgrade. I spent another $180 on them because I went from gold to platinum. The technician tried to talk me to back out of Windows 10. He was able to back me out all right and now my computer won't start at all. It says it's got a start up issue, get a hold of your administrator or your manufacturer. I'm the administrator and I can't get out of it. I'm sending this back to the manufacturer.

I've had iTOK.net for about two years and up to now, I'm satisfied with their very good service. However, they've been in my computer for the last 3 days now and the problem is not yet resolved. But I believe they are doing their best and I'd still recommend them.

I signed up with iTOK.net because I was looking for something to clean up the computer and protect it. I wanted an American company and didn't want a company that was based overseas. Signing up went fine. The technology advisors helped me clean stuff up and fixed it right away. I didn't have any viruses found. I'm happy, and the computer is still going fine.

iTOK was excellent. I have no complaints at all and have just signed up for another year.

I have long been a satisfied iTok customer, but not now. I was too quick today (8/23/15) to agree with your Thank You statement (Thank you for validating that we fixed your issue). Following a major tuneup iTok did the day before (ticket **), I complained about messages I received on my computer saying, "This app can't open while 'User Account Control' is turned off." I relayed that message in a call to iTok and was told it would be taken care of today. I was on the phone and online with the first person I spoke with (Daniel) who eventually turned the problem over to other technicians. The last one (Marcus) worked for quite some time and eventually signed off without any verbal message.

On Saturday, I called ITOK to have a tech check something on my PC. It was at 5:25, I spoke to someone who said he would get me a tech. Well I waited until 6:45 & still no tech, that is entirely too long for a member to wait. Also, don't send survey out to be answered about if things were fixed or not, since I did not know if things were working well or not until the tech was gone. Let a person check their own computer to make sure things are working properly, then send out the survey. If I EVER have to wait this long again, I will personally contact Mr. Hodson or will not renew my membership next year. I referred several friends to you & hopefully they don't have to wait that long for help.

I was online, googling something when I came upon iTOK. Something was wrong on my computer so I looked into tech support. I talked to iTOK's sales reps and they were very nice. Their technology advisors were also good but I reduced whatever service they gave me because of finances. I tried their 90-Day TuneUp a couple of times and my computer turned out fine.

Something in the computer from iTOK got stuck up when I did the daily update on my computer. So Patrick tried to fix it and he got frustrated trying to get rid of it, but got it all taken care of. He did a fantastic job so I was happy with his work. Additionally, I told them we were gone for a month to Mexico in February, two weeks in October to Seattle, and two weeks to Chicago - we're gone for two months of the year. So it was nice that they extended my subscription for another two months. I appreciate that.

When I bought the Windows 10, I had an issue with my computer - the volume wasn't working. So, I went and clicked on what I thought was Microsoft; however, it was the iTOK. I didn't like that because it's the same way as the malware gets in. But it seems that Microsoft outsources iTOK and everybody at iTOK was great. The iTOK guy found the problem and corrected it. He found 4 files that had malware and quarantined them. I don't know if he unloaded it and reloaded it but he had made it all right. So, my overall experience with iTOK was very nice.

I'm a dummy with computers, so I decided to look into getting tech support from iTOK, and most of them have been very, very good. I've had one person who was struggling, but the last ones that I've had have been very good. The only issue I have is with getting a hold of people on a timely basis. When I fill out the helpdesk, sometimes it takes too long to get support. Other than that, I am happy with them.

iTOK was nice but gives a bad experience. I tried to get on the computer and couldn't remember my password, and I was blocked out for 12 hours, and then I spent time talking to Microsoft to people that can't speak English and I was just very upset about it. I had to pay $197 and then I had to pay $34.99 a month, and with my bad experience, I told them I didn't want it anymore. They were nice but I just didn't want to go through it again.

I've had iTOK for a couple of years, and they've been very good. A couple of times, I was never able to get on the internet and had all kinds of problems and they came in. I was also able to use their 90-Day TuneUp service. They checked my whole computer, and it took a couple of hours, but it was very good. They were very efficient and nice. I recommend them.

I like iTOK's service really well and would recommend them.

iTOK was able to help me. They know what they're doing technically.

I consulted with iTOK once and they were helpful and able to answer all my questions.

iTOK seemed to be what I needed but my laptop was the only thing I was using them with. My internet service was wireless and I was starting to get bills from the tripled usage, so I decided I didn't need itOK and I meant to call and cancel. It has been disabled from my computer, but I didn't know whether I had called in and told them I did not want it any longer though I was going to go ahead and do the $9 a month. Nevertheless, I appreciate them getting it cleaned up for me. I'm not knowledgeable with computer and I feel inadequate to even operate one very much, and I didn't have a bad experience with itOK.

I have been using iTOK for about 2 years since I can understand them and I feel safe with them checking my computer. Their sales reps send me emails all the time about new products or whenever the computer was being checked. And when I go online, iTOK will pop up and tell me what they've just done, such as backing up. Their technology advisors have been very good, kind and patient with an old man. Within the last week or so, I had them go through and work on my computer since I couldn't turn it over to them even in safe mode. So the technology department took over and worked through the problem, checked out the computer, and sent information as to what they had done and what they had found.

My Outlook wasn't working. It wasn't receiving or sending any messages. I checked with Yahoo maintenance and they sent me to iTOK. The iTOK.net sales team has been very good, efficient, and gave me several recommendations. I had a bunch of old stuff which I needed to get cleaned up so I signed up for the monthly protection of backing up the files, taking care of viruses that may try to come in, and doing a cleanup every six months for $50 a month. I also wanted to get the FOX news up on my Outlook when it came up, and the system to go to sleep after 30 minutes. The technology advisors helped me and put those on. I had the 90-day tune-up but at times, my machine still runs slow. I don't know if it's because I'm on Time Warner or what the deal is, but it runs really slow.

My experience with iTOK is good. They had worked on my computer before. So, when I had a problem with my computer, I look into tech support and go with them. Both of their sales team and technology advisors were friendly. Right now, I've got the lowest plan from them. Though I tried their 90-Day TuneUp, my computer is still a little slow now and then - sometimes it's slow at deleting things. But it's starting to get to be an old computer, so it is what it is.

I thought that iTOK was going to take out some of the junk files but I noticed that the reports say that they hadn't tested and eliminated them. Another thing is, I didn't say anything to them but I had hope that they could've gone ahead and upgraded it to Windows 10 because I despise this 8 that I have for a long time, and I understand that it’s free upgrade. Nobody said anything so I neglected to do that. Otherwise, I was very pleased with iTOK. It went as what they had indicated, which was about an hour. And I'm still wondering why it doesn't just start up. It takes a long time for it to do all the files before it's operational.

I was having problems with my machine and used iTOK’s services after finding them on the web. I talked to them about my problem and they put me over to a tech. They seemed very knowledgeable of what was going on, so I signed up for a whole year and ended up going with the highest plan they were offering. Very outstanding experience. I’d recommend them.

I had good experience with iTok. I don't know how I got on with them, but they came and did something with my computer. They cleaned it for me, and they're going to do it every 90 days. I looked into tech support because I couldn't get my email placed and my computer was awfully slow. But they got it all fixed up for me. Their sales team were knowledgeable and they were able to explain the products and services to me. Everything was fine. I'm satisfied. I was also able to take advantage of the 90-Day TuneUp. It was helpful. I would recommend iTOK to anybody having a problem with a computer.

I think iTOK is pricey and oversold for what it was. I paid $149 and then it was going to be $19 per month. When I looked at what I was getting there for, it wasn’t worth it to me. In a nutshell, not a good value.

iTOK did really well. They got on my computer and everything turned out okay, it's been working good ever since. I'm really happy about it.

I decided to use iTOK because the program that I had was not doing its job. My email was broken into twice and they had no record of it at all. But I have been very happy with what iTOK had done. The sales team has been very positive and pleasant. I can actually understand what they’re talking about and saying. Adding to that, the technology advisors were very knowledgeable. I'm a bit computer illiterate but from what I understand, they seem to know exactly what they're doing and how to go about doing it. I've had one tuneup but I do not know if the guy from iTOK was able to complete it or not because my internet server went down when he barely started on my update. It was down for four days and I just got it back. Nevertheless, I'd highly recommend them.

My experience with iTOK was good. Their marketing guy did a good job but my issues have not been corrected during my first experience with their tech. I called again in the middle of the night and I had a great guy who was stuck with me all the way through until we got everything corrected. He resolved all the issues I had. I would recommend iTOK because even though it didn't work the first time for whatever the first tech didn't get, the second tech did. I will continue to use them but I'm going to call them and discuss this issue with billing. They charged me for the work that was done which was discussed with me but I have paid monthly up until this point. I thought the $279 would not be until next August but they already took the money from my account and that wasn’t in my budget. But other than that, I have found it helpful to have them. When you have an issue, it's good to have someone you can contact and work with directly and get it fixed.

I was having trouble getting into my email so I called my provider. But because it was a Yahoo account, they didn’t have anything to do with it so I was given a number to contact. I knew nothing of iTOK until then. They cleaned up some stuff in my computer, and got me back into my email. I paid $109 for it.

iTOK notified and explained to me how good they were and I thought it was a good thing so I went with them. They get in touch with me once a month and ask me how my computer services were going and told me that they had been backing my computer up. So far I've been pleased with them. I have a 90-day tuneup and I haven't had any problems with my computer. I'd recommend them to a friend.

I was having trouble with my computer. When I contacted iTOK, I found out that they do all the things that I was having problems with. I talked to a technician, and then he took over my screen while I sat back and watched the arrow go zooming around the screen. So, he took care of everything and I love it. I went with the plan that costs me $19.99 a month, and I also took advantage of the 90-day tuneup which was excellent. I love them, and I recommend them to everybody.

I've been with iTOK for a couple of years and I enjoy it so I renewed. I had a platinum plan but I'm now with a gold and I'm very happy with it. Interactions with them have all usually been good, but one time, something happened and they hung up on me or got disconnected. But the tech advisors have been very knowledgeable and very good. I just tell them what my problem is and let them take care of it. I'd recommend them.

Everything I've done with iTOK has been good. I had an old computer that they worked on for a few days and it crashed in about a week but the computer was just too old, so it's not their fault. I also have a little computer that iTOK also worked on, and everything is okay. Their people have all been friendly and I'm satisfied with everybody. So, I'd recommend them.

I barely knew computers especially online. I was having minor issues and didn't understand how to fix them. Then I ran into iTOK through an advertisement on my cell phone. I was curious so I gave them a call because at that time, I had suspected that my computer was infected with a virus. They got me online and via phone and walked me through everything they needed me to do so they could take control of my computer, go through my systems, find what problems I had and eliminate them, and remove any virus or any other undesirables that were in the system to make it run as efficient as it's able to. They also informed me of what anti-viruses they used that were available which I could have installed and paid through them. I took advantage of the 90-day tuneup and it was very effective for my computer. I would definitely recommend iTOK. They are trustworthy and I am getting what I'm paying for.

I'm not a whiz on the internet. I needed some tech support so I went to iTOK. So far, it's good. Everything went fine with the technology advisors. They did a tune-up on my machine. I have AOL mail however I still can't get on that since I keep forgetting my password.

I've been dealing with iTOK for two years and my experience has been very good. They give me notices about doing a backup and overall, they're excellent.

I was having a lot of problems because foolishly I went ahead and said yes to Windows 10 early in the program when there were lots of glitches, and I couldn't handle it. So I asked for help. First of all, they couldn't figure things out and so I spent hours on the phone with them from last Sunday to Friday. All of a sudden, nothing was going on in the screen. My Gmail account also disappeared. So they said "We're going to have to start a new Gmail account." So we did, and I was reduced to tears at the end of that conversation because they brought up a new Gmail account and I said "Where are my contacts?" "Oh, you got to put them all in yourself." I said "I am not sitting here and putting 132 contacts into this account. I'm not doing that." So somebody said, "We'll try and export them." They did all kinds of stuff and nothing happened. I was not happy with them at all.

iTOK has saved me quite a few times. I got tech support because I didn't know that I needed to have some kind of protection, and wanted to make sure that I was not transferring or receiving bad stuff, and it ends up being what happened. I got their platinum service, took advantage of the 90-day tune-up, and have been pleased. They took care of business as they should, and it didn't take long. The tune-up is as effective as the technicians and if they spend the time and effort, then it's great even if they're constantly being bombarded with stuff. I've run across situations with my computer that took up to 3 days to take care of and hopefully they're getting paid for that because if it takes more than a day for their ticket it means they're putting in a lot of effort.

The technician from iTOK explained how it works. It would be four times out of the year to do a complete cleaning up in my computer and it would be $240 for the whole year. If I had any problems, I have the iTOK helpdesk that I can call to use the service. It was reasonable so that's when I decided to give it a try. It's two years since I've been with iTOK and so far, my computer has been clean and working fine. I was completely satisfied and I'd recommend them.

Former member, several years, great experiences with you. Have new problem, Microsoft Windows 10 will not install. Tried several times, did everything it said to do! PLEASE HELP!!!

I have Windows 10 and I had to get support because I wasn’t getting into my system all the time. I was looking through Windows and they told me to go to iTOK’s site and I did. Customer service told me that it’s strictly American style, take for example the word “color”. Here in Canada we spell our words with “-our” and not “or”, and the guy was a bit nasty with me about that. I’m trying to get used to the system, and I paid for the full 90-day tune up. A lot of stuff was cleaned up on my machine, but I also lost a few things that I had in there that I couldn’t get back originally. The technician got me back into my D-Link system which I can monitor my apartment from anywhere when I’m away which I lost originally, but I’ve got it back now. Though the rep made me a little fatigued yesterday during my interaction with customer service, I’d still recommend the system as a whole.

My wife passed away four years ago. I didn't know anything about her computer so my daughter suggested iTOK when it was having problems. They came in, cleaned and kept stuff. They're expensive for an old guy like me but I don't have the worries. If I have problems, I just get a hold of them and they'd take care of it. It's great. I also enjoy listening to them because they're all professional. I used them so much that they suggested that I went with the platinum plan and they did that for me right there on the spot.

There were two computers I had problems with. The first was I contacted iTOK because I needed help with setting up a new laptop that had Windows 8 and I wasn’t familiar with it, so I needed help with the setup and it went fine, but three days after they had done that work, I had this crash on my other computer. I had lost all of my contents of my files and folders and I couldn’t access them, but they could still be there because the computer was reporting that the total amount of storage had not changed, so it appears that all of the files were still there. iTOK did a clean-up with my computer and found a lot of things and it looked as though they had solved all the problems, but when I started to use it again, I found that the files were still missing and I had to go back to them again. They made a couple of attempts to solve it but weren’t able to do so. I did have online backup, but there was a problem with that as well, so it was only a partial success

I love iTOK and I'm very pleased with them. They're excellent! It cost some money but I'm old and hate that when something goes wrong with my computer I still have to get in the car and find a place I like to deal with (especially when I don't really know which one to go to). With iTOK, I just call them up. They respond right away and take care of the problem. You don't have to hand your computer to anyone and wait for a day or two to get it back. iTOK representatives are also nice, courteous, friendly and they answer my questions even the stupid ones. They are happy to help.

I was having trouble with my computer wherein I couldn't get any of my email. I was also having trouble getting help so I decided to try iTOK.net. Apparently, all my email was being forwarded to somebody else. I don't know how this happened because I don't have grandkids or anything that could've gotten into my computer. My husband doesn't run the computer too. Then, the iTOK.net rep helped me. He got into my computer and took the situation under control. And so far, it's good and I don't have problems with it.

It took a long time but if is actually safe now. I would like to thank all of you who spent so long and obviously put in a great deal of effort.

I was fed up with the tech support I had, so I decided to look into iTOK, and I had a fantastic experience, I would recommend them. Interactions with the sales team, as well as the technology advisers have all been real good, and I have no complaints whatsoever. I had the platinum system for the past year, so I was able to take advantage of the 90-day tune-up, and it worked with my machine.

I'm unable to maneuver my own computer so I decided to get iTOK's tech support. I have been with them for two or three years and so far they’ve all been great. Anyone I’ve talked to is more than willing to help. However my computer isn't working right now. What happened was I've had the tuneup and then I had a problem. Tech support then changed a couple of things and it worked the next day. But now it's back out again and I can't get in anywhere, not even on my internet.

I wish to cancel my subscription because I'm having a tough time with my bills so I'm cutting corners wherever I can. If it's at all possible I would appreciate it very much if I could get a refund but if not no worries. Thank you.

I can't keep my WiFi up and iTOK told me it was a Comcast problem. I like iTOK but Comcast has been out here five times and they still haven't fixed the WiFi issue.

I am disgusted by iTOK. They charged me $149 and I didn't even know about that. They insisted that they had these records on the computer, but it's not true. I didn't give them permission to charge me that amount, I wouldn't consent to it anyway. They told me they'll give the first month free, and then they said after that it would be $20 a month, so I didn't think anything about being charged for what they did. Yes they did fix my computer, and they had all the answers, but I had no clue I was gonna be charged that amount. They're awful!

iTOK was recommended to me by another provider. They said iTOK was very capable of fixing up the problem, which they did that's why I'm still with them. The technology advisors that I've spoken to have always been very good and given me excellent service. I get the 90-day tune-up regularly, and they look after me on an annual basis.

We moved about a quarter of a mile down the road and we couldn't get on our computer. Not knowing that they needed to transfer and all that sort of thing, I called Comcast and they gave me ITOK’s number, and that’s how I ended up spending a hundred. Then I disconnected it as soon as I had a friend that came and said, “You didn't need it.” When you're a senior and you live in a care facility, you don't have extra money to spend on things you don't need. It makes me mad because after I canceled, it still keeps coming up on my screen and says, “You haven’t been checked in so long.” I would never recommend them to a friend.

iTOK's service has been on the ball. Experienced a mishap with the computer and the technology advisors were friendly and were able to help fix everything.

I'm very sorry that I ever got involved with iTOK. My computer is worse than it's ever been and every time I have the same issue, they keep charging me more money. I'm going to call them back because I still have an open ticket and they have not rectified the situation.

I couldn't get on the internet. I signed up with iTOK.net and it comes up on my screen that they're checking it for things and I'm very pleased with that. I was grateful to be able to talk to somebody that's going to help. Usually though I just sit on the phone, and then follow their directions and I feel I know nothing about the computer that much. However in the end, they couldn't take care of it but they looked into it for me and suggested that I call Comcast which I did, and they got it running.

I ran into a problem so I sent in a report for a tune-up to iTOK. We got the tune-up and it's been good. I had a short of 4, 5 items on one page and decided to print it out later. They kept telling me that Windows had to have more space in order to print that. I decided to save room printing for me all along but my space seems to be limited, so I have to get that. Dustin from iTOK helped me delete some of the programs and there's more space. They have done really good for me and I appreciate it.

What has happened to Alonzo **? No response for 37 minutes and then..."Please wait."

I signed up for iTOK on Tuesday for the monthly platinum plan. The representative, Michael ** was very helpful. I was having slow response on my internet. My old company, Qresolve, spent 7 hours on the computer and never figured out the problem. However, after Mike did all the preliminary cleaning on the computer, in 2 minutes, he told me the problem was the Internet Explorer browser, and he set up Google Chrome browser for me. Now, the internet is very fast. I look forward to working with this company!

iTok fixed the issue I'm having with my computer. I'd recommend them.

I've used iTOK only once. They got my machine going and downloaded everything off from the old machine. It seems to work out very well and I was pleased. The people that helped me were based in Utah and actually spoke English so I could understand them. I'd recommend iTOK.

iTOK.net is good but since we don't use the computer that much, I'd rather cancel out on it. And when I signed it up the first time, I should have gotten right back with it because every once in a while I was having trouble - it pops up again. I don’t know why but it would.

I can't get on internet because box says my user account is turned off and I have no idea how to turn it on.

The iTOK.com sales team was good, and helped me a lot. The technology adviser did a good job and he explained everything to me. I took advantage of the 90-day tune up as well, and it did good to my machine. I'd recommend them.

I have trouble getting on my computer with my internet service provider and I can't get it on part of the times so it is really not to my best advantage. iTOK.net was expensive, but I would recommend it to anybody if they have any trouble with their computer, and in getting it cleaned out. Mine has never been cleaned out since I had it, so they saved me really good.

I had a bunch of stuff on my computer I wanted out, so I contacted iTOK and they were able to fix my problem.

Somebody from ITOK was doing something on my computer one time and they messed everything up. I couldn't copy or do anything on that line. I tried to pull something on the computer and something else comes up. I got the phone rep but they didn't seem to do it. I tried to get them back to straighten it up and nobody even answered the phone.

The people from iTOK.net were courteous. They had to work on the computer in a snap and they said I didn't have to be there. They did good job.

iTOK.net helped me with getting back on my original Gmail. It seemed to take forever to correct my problem and it got very frustrating. However, what they did was a great help. After that, I cancelled because my computer is not sophisticated enough to have weekly or monthly backup. I also want to know how to stop their pop up because they're getting annoying.

I would never recommend itOK. After 3 months, your techs corrupting everything and promises to fix the the problems. I had to buy another computer... $300 for you to destroy my old computer and $500 to buy a new one. Now you now want me to renew?

I was having trouble with my computer so I called iTOK up and it worked out well. In all of those times when they're called, they've been there for me. I'm very pleased with them.

I pay an amount every month and can't get a hold of you when I need you. Not to worry I will call in the morning and cancel my subscription. You suck as a company and should feel ashamed. I get better service from people that don't speak English!

I had a good experience with iTOK. I recommend them.

I needed technical support so I went with iTOK.net. They're wonderful. Whenever I call them, they're there depending on what time. I called them because my printer doesn't want to work with me. Now everything is fine.

I had so many things wrong with my computer so I looked into iTOK.net's tech support and my interaction with their technical advisers have been fine. They fixed my problems so I'm happy with them. But I wouldn't recommend them to a friend because I didn't realize that they were in the States when we were doing most of our talking and setting things up while I am in Canada.

I was having problems with my computer and when I looked up for help I saw iTOK. Their sales team was great and I had no problems with them. Also used their 90-day tune up service. Their tech advisors knew what they were doing. I definitely recommend them.

I was freaking out and everybody iTOK was very helpful. I do not use my computer to pay bills or anything else, it's just a matter of using it for minor emails. It took about three days for them to fix my problem. I would recommend them to a friend.

Their service was okay. They got my computer up and that's all that counted.

iTOK.net fixed my computer and tuned it all up. They were very helpful.

I had gotten some malware and iTOK got rid of it. I heard about them on the computer when my Norton expired. The salespeople were great. I went back because the guy gave me a 30-day free trial so I had no protection on my computer. He said it was $80 a year so I told them, "Well, that was okay I'd take the 30-day trial but I was gonna go back because it was only $50 and they did a good job." I went into my account a week ago and the money had been taken out by iTOK, $19.99. I called and they did take it and they'd put it back into my account.

Overall experience with iTOK.net was good.

I don't want iTOK. I've told them that and the salesman has really pushed this thing. Now I get on my computer this morning "Thanks for joining." I didn't join iTOK at all! This is just ridiculous. They must have some way of getting into my computer. I've had to call them twice and they haven't called me back. I was supposed to be talking to their customer service. My biggest worry is that they have purchased OMG because they use the exact same hold music. I'm getting all kinds of vibes about this because they were pushy like OMG was. Either they bought the company or they're OMG starting over under another name.

I was having trouble, clicked the Help button, and it came up to iTOK. They repaired what needed to be fixed. It's very expensive to keep up but everybody was nice and the work was done fine.

My experience with iTOK has been very good so far. I'm quite happy with them and would recommend them.

I don't think I need iTOK.net. I rightly can't afford the $25 a month that they want. I may need them a month or two down the road, and maybe I'm going to wish I had them. But at the present time, no.

I'm dissatisfied. I tried two or three times to get iTOK to help me and I couldn't reach them so I cancelled. I wouldn't recommend them.

I was on the computer and the next thing I saw was a note that said, "Do you need help?" so I went on and told them what the problem was. I can't get my Verizon on and I knew there's a button I should be pushing but I didn't know what it was so she told me she would get me some help. A gentleman from Salt Lake City, Utah was on for about an hour and a half, and he introduced me to another fellow from Texas who went on for another hour and a half or so. After about five to ten minutes, he came back with another guy from Jacksonville, Florida. He was on for about an hour and he finally said to me, "Your problem is your modem. It's not the computer." So I called my Verizon and they sent me a piece from Texas and helped me get it on. I went to Verizon here in Akron and they helped me with that.

Unacceptable service delay.

All of our experiences with them have been good. My husband thinks iTOK is great but it's too expensive - we went for their Platinum plan.

I use my computer so seldom that I might not even need to have iTOK. I've only talked with the team from iTOK just one time and they helped me. I certainly would recommend them. But I don't want any more service, if I need to be charged for it.

I started out with iTOK because I was having trouble with my email, getting online with my email, and they didn't help me at all. My daughter fixed it and told me I don't need most of the services they signed me on for so we called them back and they credited my credit card with $99. But I can't blame them for selling me a package because I consented to do it. I'll ask more questions the next time.

I had a problem with my computer, so I logged on to it and iTOK put me in and they fixed it. I had viruses in the computer. Nothing had been done to it for years. So there was work that had to be done. I'm not very computer savvy, so I would have had to call that geek squad but instead of having them come out, I used iTOK and they were very helpful.

So far my computer is doing alright but there are stuff that keep popping up and I can't understand why they're doing that because I didn't mash them on there. All of that comes up and gets in my way with what I'm doing and I can't understand how to get it off there. Unfortunately, I wasn't able to tell iTOK.net about it because I don't know how to get ahold of them as I don't have their number. Also, I thought iTOK.net was something free but found out I got to pay for it.

I was having problems with computers, and iTOK helped me. I had another company call me after I had a nice experience with iTOK, and this other company was trying to tell me that iTOK was not a good one, trying to run them down and saying that they were scammers. That's not nice so I no longer talk to them and I'm still hooked up with iTOK.

I'm an older lady and I don't know how to check everything but I'm positive with iTOK.net. It was great, and I would recommend them.

The iTOK.net sales team as well as the people who helped me have been knowledgeable, courteous and professional. I would recommend them to anybody. I called them the first time and they did a professional job because I have no problem except that I can't go to Spotify, it's a mystery. I'm paying the premium - even before they upgraded Spotify, and they asked me to turn Spotify off and turn it back on to take advantage of what they did to upgrade it. And I did that, and the very second I did it, it just went out. For some reason, I couldn't get Spotify back. And Spotify, the format and music that they have fits my thing. I tried to get on another digital music site but it isn't the same. I could call iTOK.net to see what they could do to turn it on for me but I had lost all the material that I had from them including their number so I couldn't call back. I really live for music and they have all the music I could ever dream of.

iTOK.net is working good. I would recommend them to a friend.

The people that I talked to when I signed up with iTOK were very nice on the phone - very pleasant to talk with. I'm really very uneducated when it comes to computer so I'm trusting that they can protect it.

I got a new HP laptop with Intel. I installed Office and on the same day it crashed -- all programs. So I called, and while the fix took over four hours (this stupid computer was going slow), ** was amazing. He offers superior customer service in addition to being incredibly knowledgeable. He pretty much fixed it (we were both tired at 2 am my time / 5 am his time) and we stopped and saved the final re-installation of Office for the next day. That was a really quick thing. I have been a customer for a few years now, and I have to say that I really appreciate all that you do. You've all been great, and I'd have to say that ** was the best. I really don't know what I'd do without you guys.

I was having some problems. iTOK called and worked on my computer. I'm satisfied and I appreciate the help of the advisors.

Back in March, I didn't realize Verizon and Verizon Wireless, even though they're the same company, they don't interface. So I went with all Verizon Wireless for all my setups. And somehow my Verizon email got dropped and I've been into the store and on the phone probably a total of ten hours. Then the guy at the Verizon Wireless store set me up with an email account with Yahoo. I wanted to get back everything I lost, but that didn't happen.

I had emailed something to AOL and got them instead, which didn’t make me happy to begin with. Anyway, they proceeded to tell me how to run the computer, how to set it up, etc and ended up messing up the computer so bad that we just finally took it offline. We still don’t use it to this day. It was a brand new computer, a week or so old. I’m sure that for novice computer operators or PC operators, maybe they’ll be able to help them. But when they go into an HP machine and completely restructure it and reload with software you didn’t expect to have there and didn’t want there, then that’s not good.

While they were working on my laptop, they changed stuff that affected my desktop and I can't get on my desktop without signing in, which I never had to do. And they took off my Viper security that I had on there and they were gonna sell me this thing for $20 a month. They told me Viper was no good. So I went and I researched Viper and it's actually one of the better securities out there. I sent them two emails with my thoughts and they kept on sending more emails. I'm tired of getting their emails. Tomorrow I'm gonna call them and tell them I don't want them and I don't want to pay cause they didn't fix nothing and made it worse. The people that I talked to on that particular day was a nice enough, but I don't know if he understood the problem.

I just want to express my pleasant visit with your company. I had worked with you one other time when I first got my computer, that's when I talked to **. When I contacted her this time with my problem she put together a team including ** and others that I can't remember. They were all professional, courteous and patient with me. I can't think of a better group that ** put together to help me out. I will be a customer for life but at age 77 I can't promise how long that will be. Thank you again and if you see any of the above mentioned people, please tell them thanks from me.

I started to have problems receiving certain emails on my BlackBerry. Had the same problem on a computer I was working on. I called iTOK and they tried to do whatever they knew how but it was not really adequate to the task. They said they'd refund my money but I still haven't received it yet.

iTOK seemed to be good and knowledgeable but the guy from the other company talked about how bad iTok is so I would take service with them but we've already paid iTok so I'm trying to figure which one I don't want. iTok seem quite honest and reasonable but I am confused when I'm talking to them because of the badmouthing. I told both of them to go ahead.

I used to be with Avast backup. They sold their backup business to a company which iTOK takes care of backup. So far, everything was well explained and done properly. The download on my computer is done by the clock. I'm going to change computers also so I'm glad that they were there to explain to me how to retrieve all my information when my computer crashes since it's pretty old.

They were able to fix the problem. Overall, iTOK.net has been very nice.

I talked yesterday with ** via phone for product support for my Total Defense anti-virus software. He was fantastically nice and great at explaining things. I wanted to make sure my product was working right, because my computer seemed to have picked up some Trojan horses and other nasty bugs. At the end of the call, I asked him why I couldn't just go into the Total Defense product to remove or quarantine the bugs there. He said it wasn't a removal tool, and tried to sell me your $99 computer tune-up services. But perhaps unlike some of your other customers, I'm not an idiot.

The iTOK.net team was great. It took forever but one of their reps was so patient with an old lady like me. He pointed out a couple things I don't know, like the ESC button and got everything sorted out. I just punch in my passwords and he took over. Now I know what the ESC on the left-hand top corner means. I recommend iTOK.net.

Some real damage had been done to my computer. The techs pinned it down and said I needed to go to a local person here and have them fix up my computer; they couldn't do it over the phone. PC Medic essentially charged me $300. iTOK ran into the damage they had done to my machine and did everything and got me started and got me to a local place who managed to get things going again. Now, what we have to do is find out what needs to be done to get iTOK finished their part of it. Even though everything seems to be working, iTOK should probably have a look over and make sure everything is working right. I think it's gonna work out fine. They were very good and I'd recommend them.

I was trying to do something on my computer and somehow it led me to iTOK. I let them clean up my computer but it cost quite a bit of money. It was worth it but I don't want to continue because I don't want to pay $99 a month further.

I am very well pleased with the Info I got, it was very helpful. The guy I spoke with was kind and nice. I would call back any time. He should have a raise!

I had a problem with Xplornet. I got help and hooked up with iTOK. They were very helpful, courteous, and were able to solve the problem. I signed up with them so the problem didn't happen again. Their tech advisors always phoned back to make sure everything was okay. Every month they come on and check my computer out and it seems to be working better now. Plus, they've got it on an automatic backup. I've never had a problem with them.

We have used them for 3 yrs now & they are fantastic. They are patient, supportive & understanding with older people who know very little about computers. I do worry about how to continue with their services once the year is over and we're on Social Security & won't be able to afford it any longer. Love them.

I use iTOK and find it to be reliable and honest. My back-ups and scans have always been on time. I feel more secure using my computers now.

I needed my computer fixed so I looked into tech support and my experience with iTOK was good. They're very professional.

iTOK's been wonderful. I purchased the Diamond plan. The technicians whom I have talked to were fabulous!

iTOK's advisors were very knowledgeable and helped me resolve the problem I was having at that time. Highly recommended.

I purchased and chose iTOK's $154 plan over others because, first of all, they speak English and the technology adviser was excellent. I had talked to him several times and he got us back on track with whoever had an emergency in Canada. So they just went ahead and fixed the computer and now it works fine. He deleted everything from 9:30 in the morning until 3 in the afternoon so it took forever, but we're very pleased with them.

When they came on board, they said they were going to clean up files and it went from about 1:00 until 10:00 that night. They did resolve getting back to my carrier which is Verizon, and they also did an excellent job on getting my attachment functions working again. They loaded one email address up and changed some things around - that went up quickly. So those two things which I really wanted done were done.

My experience with iTOK was very, very good. I did plan on calling their technician again; he gave me his schedule. I had a couple of questions on one of my email accounts. I like their services so far and it's working okay. I first heard about them when I was looking at my new Windows machine and I might have clicked something, but all of a sudden I got a call from a gentleman from iTOK saying that I requested some assistance. We started talking and I told him that I had this issue with my computers. He then started telling me different things about MacKeeper, which is one of the programs that I had in my Macintosh. And then he told me that he could help me out so we negotiated and started then. They worked on my computer for a couple of hours.

I needed some help for my tablet and contacted iTOK.net. They have knowledgeable sales people there and the advisors are courteous and friendly - they helped me. I will recommend iTOK.

I was a IT tech working in the prison system before and I got a lot of bad experience from different products. Over the years, I’ve picked up a lot of stuff on my email and that slowed my computer down. So I went on the internet and there was some other program they put in there to eliminate all the debris and stuff you get on there, and it slowed everything down to where it didn’t work at all and so then I called somebody else and they referred it to iTOK.

I had a problem with the computer so I called iTOK. According to them, they cleaned my computer but I'm not sure what they actually did. I wasn't able to get Skype and they said they'll get it fixed but never did. I'm unable to get them on the phone because I just get put on hold or listen to music for half an hour. I send an email back, say "Well better call me" and I gave them a time to call. That time's gone too so I can probably just as well do without them.

iTOK does what they promise to do - when they promised to call me, they did so I would recommend them.

I chose iTOK over other tech support advisor companies because of the way the verbiage was written below the heading. I took advantage of their 90-day tune-up. They were overriding my computer via Internet as we talked and then told me to get a coffee break as it'd take them about an hour to complete the tune-up because of some malware that they had to get out. But after that was completed everything was resolved. They got the computer up and going. The sales rep I talked to was a young guy. He told me he's going to college and studying engineering. He's very helpful, all to the point that he could do what he did, and then he switched me over to an IT guy that was also very helpful. They made my experience with iTOK excellent.

Exceptional. iTOK's tech advisor was very good and I had one follow-up phone call back. I would recommend them.

I had a good experience with iTOK. I chose them over another tech support adviser because they showed me their record of how many people they've been working with. I took advantage of their 90-day tune up and that was good for my computer.

My experience with iTOK is okay. I'm on site right now and so far, it's all right. I'm happy with them.

My computer is so messed up I don’t know what I’m going to do. I couldn’t find things ever since they came on here. They do things nobody ever heard of. I’m 84 years old and I’m sick half the time with this mess. I don’t know what to do to get rid of it and straighten it out. I can’t send emails. I can receive them but I can’t have any outgoing. And they have four different emails -- there were two emails then suddenly they have two of them on one area of the computer that there are no resemblance to one another and then on the other area they have four of them that are exactly the same as each other. It is a terrible awful mess and I have to try to figure this thing out myself as I have no help from anybody. These people also gave me the impression that they worked for Cox. I now find, after I paid for it, they do not work for Cox or with them. So I have no idea what’s going on here. I couldn’t be more unhappy.

I've had a wonderful time dealing with your sales team. They just seem enthusiastic, knowledgeable and caring people. Although, I've been blessed because it seems like almost everybody that I encounter seems to be that way. They explained the situation and initially was saying that I would need a new computer and they had one quite recently but then when I explained my situation, he said, "Well, you would be better off", he said, "Yours will be slow for a while until you replace it". And it's true because I've had a lot of changes recently. And I'm better off with having the computer because they took the bugs out and cleaned it up and I'm better off not trying to deal with a new component. Although the one that they offer is extremely reasonable. And then from then on, everybody that I contacted were absolutely wonderful. I now feel like I've got somebody that's knowledgeable with my computer.

I’ve had an excellent experience with iTOK, unfortunately I quit them. I don’t have internet no more. They were very good. They were very good to me while I had it. I had 8.1 computer and the damn thing was no good. I got an old Acer 98. These guys don’t service that.

The experience that iTOK offered was great but for me it didn't last. I'm so not knowing what I'm doing on the computer that they had set me up with my emails so that when I turn it on they would be there. Well, they disappeared. I don't know where they went and I don't know how to get them back. They gave me another 30 days to see if I could work on it for more and maybe like it and keep it, but I’m pretty sure I’m just going to be giving it up because it’s more stressful to me than it is fun.

I couldn't access my email on Yahoo so I called them to figure out if they can get my email started again. They did the job that I wanted which got my email back. But I had to call them later to ask them how to get it off my screen because every time I turn my computer on all I had was email. The lady tech advisor fixed that for me so now I don't have that problem.