Bask Reviews

I had some issues with the computer and so I started looking into tech support service and ended up with iTOK. I've been a member for several years. I call and tell them what the problem is and they seem to get it fixed. They would also call in periodically and do a check on the computer once every three months. I haven't had any issues and all my dealings with them have been positive.

My interactions with iTOK started out really good. There was lack of communication as things progressed. I did not receive some of the services that I was expecting. I still like iTOK but I feel it's a little bit bait-and-switch. They can say they can do this and that, but then when I have a problem, I felt like the problem didn’t warrant. I thought my monthly fee would even include certain issues that came up. I’m a little disappointed and discouraged with that, but we now have it straightened out. They’re still a good company and provide a good service.

iTOK's support team has always been good. They're very friendly and get the job done.

Everything with iTOK was fine. They previously backed up my computer for me all the time and it was good. I haven't used them for a while though because my computer was down and I got a new one, but I've been meaning to call them to get them to set my new one up. I'd recommend them.

I will recommend iTok. I was having a computer problem but the team was just excellent.

About two years ago, one of my discs got corrupted and I had to get another disc so I needed tech support, and I was able to backup all of my information through Bask.

I'm satisfied with Bask and I would recommend them. They told me that I should have my files backed up and that it would be a good thing to do. Every time I had some problems, I got in touch with them and they were very good. They helped me out and I never had any problems with getting them to help me. They were very good to me. I took advantage of the 90-day tune-up. When the notice comes on the computer I call them to say "Let's do it" and they do. It's very effective.

I had some issues with viruses and trash I was picking up, but that's all cleared up since I started with iTok. It's always done what I've wanted it to which is eliminate my problems. Most of the time, I call in and the technicians have set me up right there while I'm on the phone. There have been occasions where I've had to call back as I work from home so I may be leaving and can't be around at a certain time. They usually get me taken care of so I can't say that I've ever had a bad experience. My only concern is they told me next year, I'm going to have to pay $240, so obviously, I'm going to shop around at that point.

I found the technicians of iTOK very satisfactory and competent. However, they eliminated some programs that I was using - one in particular was a program for downloading videos. I’d like to have it again but I haven’t bothered. I’ve been expecting something in the email saying, “It’s time for a new tune up” and I haven’t got that recently. But I'm happy with them. They're good people.

iTok is a wonderful service and I availed of its 90-day Tune-Up. I feel that it was most effective for my machine. I would recommend them to a friend. I had an excellent experience with it.

Sometimes I have trouble explaining what I was having trouble with but their technology advisors were smart enough to finally figure out what I was talking about. Whenever I talked to their people, they all seemed really nice. I have troubles in fixing my computer so they fix it and they tune it up once in a while. The machine is always good. Sometimes it gives you trouble, then it doesn't give you trouble but they did fix it and they were very helpful. It seems to keep on working. My only complaint is I wish it was cheaper. But overall, I like iTOk; it works fine.

I know how to turn my computer on and off. But when it comes to fixing it, I don’t understand it so I needed somebody who knew more than that and clearly iTOK does. This was the best way that I could see to manage my computer. It has worked wonderfully for me. Anytime I give them a problem, they fix it. I am pleased with iTOK.

Four years ago, I had a problem with a virus and I was looking on the internet and talked to somebody about cleaning the problem. Bask tech support team took care of it and I stayed with them. They suggested that they do a clean-up every 3 months. I thought it was good for somebody to take care of my problem ahead of time.

I write a lot and make a lot of large documents. I want a backup service so I decided to look into iTOK. The people I have dealt with and called up when I’ve had computer problems have fixed the problems. Sometimes it takes a long time, but they get it done and it’s been very satisfactory.

My computer got screwed up on me one time a few years ago and I didn't have to square it away, so this friend of mine told me about iTOK. I've been doing business with them ever since. When my membership was up, they asked me if I wanted to renew it and I did. Recently, they did a tune-up on my computer. Their techs are pleasant and they do what they're supposed to do. I'm satisfied with their service and will recommend them to anybody.

I'm having troubles with my computer so I looked into tech support. And it's always been good with Bask. They've been able to fix the problem and I appreciate their help. Their technology advisers have been knowledgeable and friendly. I was meaning to call them because I recently downloaded that free Windows 10 and I'm having problems with it. I also take advantage of their 90-Day Tune-Up and it's very effective for my machine.

The people from iTOK are very good and nice. I’ve had a problem before where they had to help me out. Now, they do the quarterly tune-up on my computer. Their tech support is what I need since I'm not patient and not a tech savvy person. When something doesn't work right, I want it fixed. I wanted to be able to call someone if I have a problem. I’d recommend the service.

I had computer issues and I looked for local companies in my area that handled viruses and computer repair. I was on a program paying $9 to 10$ a month. At that time they offered cleaning periodically. Now they say I have to pay for it, so that went away. When I called up and said I used to get this, they said, "No, that's not on your gold membership anymore. Now you have to pay for it". When and if that changed, I don't know. I always counted on that to cleanse my computer when I needed it and lucky for me, I haven't needed it in a while.

I was an iTOK subscriber and I had occasion to call them right about the time they became Bask, as I was having trouble getting connected to my internet. The sales team was very courteous and they were careful to even do a follow-up to make sure everything was working as it should but it was just fine. And they could speak English which was a big plus. It’s a very pleasant experience and I enjoyed talking to two or three different people about the various parts and getting the problem solved. They were all very nice and helpful.

I was impressed that it was so easy to access iTOK. Their technology advisors were all very good. When I started working with them, we were running a business and it was important that our computer be up to date. It was definitely very helpful when I had them and I would definitely recommend them.

I got in trouble with my computer so I went online and found that iTok were just about the best. The sales team was very knowledgeable and got right to the heart of whatever I needed done and got it done. I never had a problem with the tech advisers as they're really good as well. They send me an email, I get hold of them, then they tune my computer up. It's very effective. They clean up stuff I don't need and once a week there's a virus scan and they'd give me a report card so I'm very happy with them. Every time that I have a problem they are on it ASAP. Fantastic experience. I recommend iTok to my friends and will continue using them.

We know nothing about computers so we decided to look into tech support and went with iTok. Their technology advisers were very helpful, but the last time we called them was the first time somebody couldn't help me. The mess was really bad because my husband had deleted things and the tech could not get in to help, but she tried. Then it had to be done here and my son put in a new card which brought it back. I really thought I was going to have to buy a new computer. But otherwise, I've never had a problem with them. It's nice to know that there's somebody that can help when things go wrong, especially to people who know nothing about computers.

I found them several years ago when I was having a problem with my computer being compromised. I was very ill and couldn't get my computer out to someone to work on it locally and it was pure luck that I got in contact with Bask online. I've had positive interactions with their sales team and their tech advisers are wonderful. I've taken advantage of their 90-day tune-up and will do it again. Outstanding service.

So far, I've had a good experience with iTOK. They come to clean up my machine and get it working again. Everything works out fine.

I'm not a computer person -- I can run a computer until it doesn't anymore and then Bask fixes it for me. The tech advisers fix me up all the time and they're courteous and understanding when I don't understand something and they have to repeat it. Mr. ** in particular did a great job for me. There was a time I got involved with a computer company with which I could get six years of service for the same price. I decided to give them a try but still stay with Bask. They hoodwinked me, telling me to do this and pay for that. So I called Mr. ** and he told me about the company and the site where people were complaining about them. So if I didn't have Bask, I don't know if I'd still have my computer. When I tell them I've got something wrong, they jump right on and take care of it. They're all very cheerful and nice people down there and I haven't run into one crabby one. They’re all very knowledgeable, sympathetic, and do take care of me.

I'm not very computer savvy and Bask has been real helpful to me over the years. They've helped resolve all my problems and do installations for me. My interactions with their sales team have all been good, and as for their technology advisers, they've all been knowledgeable and they knew what they were talking about. All in all, my experience with Bask has been fine. They’re good people.

iTOK is great. I’ve been paying for iTOK support for at least 5 years and I average one call every six weeks. The one time I had a problem, I said, “Transfer me to somebody else please.” And I was transferred and it was taken care of. I only had one bad experience with somebody where it was a combination of that I really couldn’t understand him and he wasn’t taking in what I was saying but it was the only time in all the years. Other than that, I have no complaints and in fact, I recommend them all around.

We had a major issue with a computer. We had the virus which locked up our computer and held us hostage. We can't do anything with it other than to wipe our computer clean and have the operating system reinstalled. So we shut down computers and I called immediately over to iTOK. I was able to get a technician immediately and they checked out the virus for that one computer. It also infected another computer where I had some storage on. The iTOK technician was able to pull back some of the information I lost and reinstalled it in the second infected computer. They were very helpful with keeping the anti-virus and because the virus hit some of our storage and we had to back up, it distorted some of my PDF files but the tech was able to go back to the storage and isolate those PDFs that were damaged and replace them. Now we have four computers that are listed for maintenance by iTOK.

My 90-year-old mother-in-law got confused by what she thought was a free help button and ended up being charged $150 for services and signed up for a monthly service fee. Bask went above and beyond to correct this which was especially helpful for a senior on a fixed income. Thank you, Bask!

They are very knowledgeable in what they do. There have been times where they do installations for me while I've been asleep and they leave mail messages for me to read in the morning telling me what they've done. If I forget about the 90-day tune-up, they would take care of it. I can't praise them enough for I would be in real trouble without them helping me with my computer.

I've had iTOK.net for years and as a platinum user, I've taken advantage of all their services and they basically tune up my computer every month so it runs better.. When I need my computer cleaned, I call them up, give them access and I walk away. They're always quick and even when I've had problems, they fix me up right away.

The technology advisors of iTOK are all good. They are always courteous and answer any questions that I may have. They did what they said they were going to do. I took advantage of the 90-day tune-up but I quit now because I couldn't afford the fees. But it was effective for my machine. I would recommend iTOK to a friend.

I like iTOK. They’ve been able to solve my problems when I have questions and they keep my machine running pretty well. When I called them about a problem, they were able to get it fixed and then do regular updates servicing it. I take advantage of the 90-day tune-ups which makes my machine to continue to run optimal.

All my experiences with iTOK has been excellent. I know that they recently changed their name to Bask. I’ve never had a problem and would recommend them.

Their people are always very professional, courteous, and efficient. They get things done quickly and correctly. Out of the last five years, on three or four occasions, I've called Bask with problems I was having that I couldn't figure out to fix and they either took control of the computer and fixed it for me, or talked me through it. They also give a regular tune-up every six months. The tune-ups are beneficial. I had very few problems with my machine compared to some of my friends who seem to continually be having some kind of invasion. I have recommended Bask to friends.

We don't use iTOK so much but their technical advisers did fine when we needed them. They got in right there and did their thing.

I heard about iTOK from friends. I needed it because I got a lot of trash online and I need it well-cleaned out regularly, so I got the service that cleans it every six months. Some of the reps I talked to sounded like they were from India and they were hard to understand at times. I'm still having some problem with some trash still on the line that I need them to go back through one more time, but my problem with iTOK right now is that they put you on hold for so long and I don't like that.

I had AT&T as my email account four years ago when I had a Toshiba computer go haywire on me. I called AT&T and they recommended calling Bask. AT&T used to fix it but when they couldn’t, I called Bask and we fixed that. Eventually, the computer crabbed out so I got an HP. Then last fall, that computer went haywire too. We tried to fix it because it already had one bad hard drive. It was replaced by the factory. After that, I said I was going to get a new Dell computer, and I’ve been with Bask ever since. There wasn’t a problem that could be fixed that they didn’t fix.

I heard about iTOK years ago and I contacted them because I wanted protection for my internet. If I need my computer clean or if it’s running very slow, I just call and they take care of the problem. They also informed me that the program that I got makes me pay more than necessary because I don’t use my computer often, and so I got a more fitting program. They’ve been very good and my computers work well.

I'm not a computer geek and I couldn't have done it without iTOK. Their reps have always been very pleasant, courteous, and they tried their best to help with any problems and keep the computers up. Their 90-day tune-up keeps my old XP going well. iTOK has done their best with whatever I've got a hold of them about. They've been a big help.

I started with iTOK when I needed help changing my email and phone line, and I continued with them. I had some issues when somebody called me and said, "Well, you have a virus." So, I called up iTOK and they said, "Nope, you don't have it," and they fixed whatever the issues were. I have been with iTOK for three or four years, and I am happy with them.

It was many moons ago when I was in need of computer help and looked through the search results for somebody to fix that annoying thing. Finding someone local is a PITA - they come and they go. The box stores are hit and miss. G---- S----- is okay, but you still have to trek up there, leave it, trek back, and hope they got it right. Results are iffy. So I thought what the heck, I will try this outfit since I'm used to dial-in service at work. Boy, did I strike gold!

I've been with iTOK for a couple of years now. They always do the tune ups and fixed my computer problems like not getting emails for some reason. If something comes up and I can't understand what to do, I call them up, explain what was happening, and they'd have a technician fix it. There's no talking about fees, they just do it. The 90-day tune up is part of the deal I have with them for $400 a year and it keeps the machines fast. I'm extremely satisfied with iTOK and would definitely recommend them.

iTOK has done an outstanding job. They scanned my computer, found an ADG that has been installed and took it out. I'm a rookie when it comes to computers and iTOK has resolved all of my problems immediately every time I call them. They are always very pleasant and nice. They were recommended by Comcast a few years ago and we've been with them through the years.

iTOK's reps have been friendly and helpful. I sometimes take advantage of their 90-day tune-up. I did that today and it went really well. My machine doesn't get bogged down and is running better and clearer.

My experience with iTOK.net has been smooth. Everything’s been taken care of and their technology advisers have been very pleasant, business-like, friendly but focused, and to the point, setting things to get the business and take care of the service. We do the 90-Day Tune Up for the computer that it’s placed on, and it’s effective. They’ve kept it clean and away from any viruses and various software.

I've been with iTOK for 3 years now. I get my computer upgraded and cleaned up quarterly. Whenever I've had a problem, I get excellent responses on my calls for help and they've been able to solve the problems to my satisfaction. They're very professional and I've never been dissatisfied by their service.

I have a young friend when I was living in Virginia City that has a high degree of computer technicality, and when I moved to Carson City in 2010 I never had immediate access of him so iTOK fulfilled that need. Every time I've had trouble with an installation or when I had to move computers and change from one computer to another I'd made use of them. I've always had good luck with all their technicians that I've used in fixing things. Also, I'm impressed by their personal characteristics and they’ve all been kind and generous with their time. I've never run into one that’s sharp, cynical, sarcastic or mean-spirited. iTok has been very useful for me and I'm definitely a happy customer and have recommended them to friends.

I've had some computer problems which iTOK cleared up. I first tried them when I woke up at 3 o'clock one time to a computer problem. They fixed the problem really well and so I've been their member ever since. I use their 90-Day Tune-Up only when my computer isn’t running well, and it most certainly speeds up the machine and make it work a little better. I'm fairly confident with computers, so I appreciate that they usually give me some tips along the way as well. I definitely recommend them.

I moved up to Windows 10 and have been having a lot of problems with it. That's when I'd seen iTOK and said, "You know what? Let me go to them with this." And they did a very good job on getting me straightened out with a lot of things and being able to get the documents. I had an online chat, gave them the control to rectify the problems and it always worked out. They're very user friendly, knowledgeable and courteous. It's a good product.

When a virus got a hold of my computer, I tried to save it so I called iTOK. They logged in and they fixed it in one day, so I’ve been with them ever since. I got them as a referral from my mom because she uses iTOK. I ended up getting the plan that was 50 bucks a month where I’ve had my laptop and my desktop on it. It’s where I can hit the call button at any time and they log on and fix whatever. I don’t have to pay per service.

I could give iTOK all straight A's because I haven't had any problems with them. They tell me to just leave the computer in there for them to use and they take care of it. They did what they had to do.

I've been with iTOK for a long time. I was having a lot of problems so I got tech support. My internet service was running really slow and I didn't have auto fill in which I'm having a problem with now again. They fixed it 2 weeks ago and I never called them back. It was the third time I've had problems with it. I even bought a new computer when one of them told me that my computer was very old and that I should switch over to a new one.

The guy from iTOK.net sales team was good. He explained what they do and it seemed like a good thing so I signed up. I'm on a friends and family plan. All my transactions with their technical advisors were very good. Occasionally I'd get somebody who didn't really know Mac but once I get somebody who knows Mac, we were fine. They have solved problems for me. I've recommended it to friends. I thought it was wonderful until this last transaction which was horrible and I may cancel my membership. They did the tune-up. Supposedly, tune-ups would take 1-2 hours. This last one took them all day and they left my computer open at night. They were still on it but no one told me what was going on. I finally had to call them.

I have been so inadequate in my technological skill and I don't have a qualm in this world about calling Bask and saying, "Help!" And they have without fail helped me. They've never laughed at me and said, "You just must be dumb, lady." They are so sweet and so kind. They have been so willing and never ever have acted like they were in a hurry and had other calls to answer. It was like my problem was the most important problem that they had of the day. They said, "Don't you worry. We'll take care of this. We can fix this." That's their attitude.

I saw iTOK.net on the internet. I like it because it was in America. I used to have trouble with my computer and I used somebody from India but I couldn't understand them so I got out of there hence, I got iTOK. I'm really very pleased with them. Their tech advisors have been really knowledgeable. They've been really helpful. Any problems that I've had, they solved it. They understand the problem and have been able to fix whatever has been wrong. They also give a tune-up every 90 days. It's really effective. I have no complaints. They're really polite, helpful and very nice.

I thought that I needed some repair work because I'm at Silicon Valley so I thought that would be the place to make sure my internet and everything goes through. I talked to a gentleman from their sales team over a week ago. I didn't know it was time to renew so I got service for two years.

I have tried to be "fair" and when you have been through several people who are not willing to help you in the right manner and put your computer at risk after you just had it repaired... why should I be the one to be careful about what I have to say when it is the truth? I called because Comcast wasn't willing to help me. Your employee said that she could not help me unless I paid for it. I asked her how much...and she would not tell me how much your service would cost. I also called Toshiba (the brand name of my computer - from advice given me by Comcast) and he also wanted money from me. What gives here? Someone could have helped me but would not. I am not about to run out of money and "pay" for every human error or sin a person does! Jesus Christ did that on the cross! I consider this an insult to my Christian beliefs and an insult to my Lord and King. I am very disappointed in you and the rest of the money making clan.

I had to do a lot of work and I think iTOK is checking things on my computer every so often. I first got to know about them when they came up on the computer one time and I decided to look into tech support because with it, I got somebody on the phone I could talk to.

I was getting a lot of of cookies before and I have no help here in Tupper Lake, New York, so I looked on the internet for help and found iTOK. I'm on the annual plan that covers the yearly maintenance of the computer and does monthly security checks. Their team has been very good and helpful, and they get back to me right away. I'm comfortable and I like that my computer is being watched. I'm not getting cookies now and I know my computer is clean.

I think the computer store in my area and another district told me that iTOK was reputable and that's where I got their name and tried their services. This is because I figured that as time goes on, there's more involved with having a computer. When one puts in what they want, they get about six choices - five of them bad - and that routes to something else. It's not the case where one can own a computer unless they're very savvy and can fix up the glitches that are involved. I'm very pleased with iTOK and have even told people about them, but some people are a little cheap.

I had problems with my computer that needed to be cleaned up in various ways, so I decided to inquire around and look for tech support. I found out that the service was available with iTOK.net. It has been all good since and I would recommend them. In each case I have problem, the technology advisers would tell me, "We'll call back in a short while with some tech to address the problem." I'd talk to the tech, make arrangements for him to take over my computer which I allow, and he comes back and tells me when it's fixed. I use it as a backup source if I need it and so far, it hasn’t failed me yet.

Nothing was working on my computer and I couldn’t get it to do anything so I called the maintenance on my computer. AOL was where I started out calling trying to find and see if they'll help me out. I think they gave me over to iTOK. They were supposed to clean it up for me but it's still not working. I'm still having a lot of problems with it getting cleaned up. It takes forever to get everything off the computer. When I get ready to delete all my messages permanently, it'll get stuck.

This is what my computer keeps saying... FIX THIS PLEASE... "Your Computer Needs to Be Cleaned. It looks like your computer is being affected by malware. We'll help you fix the problem to keep your account secure and prevent malware from spreading to friends. Malware is software that tries to steal personal information and causes problems when you use Facebook. Clicking or sharing links that contain spam can give your computer malware."

I’ve had nothing but positive experience with iTOK and have used their resource for a few years now. I recently moved to another part of Florida and still utilize their service. Their technology advisers were very polite, helpful, friendly and interested in making sure that I understood what was going on. They always answer right away and take care of the problems very quickly. I often get a call afterwards to check if everything had gone okay and was satisfied with the result that things were fixed. I also have the yearly 90-day tune-up program, but then when I moved I decided to change it to month-to-month because I was doing a different situation. It wasn’t worth it so I went back to the same program which I still have. Overall I have no complaints.

I'm really sold on iTOK. I love the way they do business, and they're very understanding and gracious. We're a retired couple and I appreciate the fact that they are really cognizant of the fact that some of us seniors are not up to speed on things. My husband runs a business on our home and was having a lot of downtime with our computer not running.

We moved into a retirement community. After the move, we were having trouble with the computer. Someone checked it out but we had no idea what she was talking about and we started having problems again. Then we heard about iTOK and got their services. I’ve learned so much things that I didn’t know about the computer before with their help just by watching and listening to them. Everybody’s so nice and helpful, and I’m enjoying so much what I’m learning. They’re very patient with me because sometimes I screw things up. Two and a half weeks ago I had gone for Windows 10 and our printer wouldn’t work. I said I’m going to go back to 7 and they went through all that. We don’t know what we would do without iTOK.

I'm not computer-literate and it's easy to have problems that I could be stuck for a long time. So even though it's really expensive, iTOK's service has been really good for me as a platinum member. The people are very nice and some of the techs are more experienced than the others but they are 90 percent good. They always send a reminder of tune-ups and I have them do it every now and then. It's all great and I highly recommend them.

Why have you changed the Yahoo Mail? The new one is trash and hard to use. You cannot delete email unless it's one at a time and trying to open email is a chore unto itself. It was not broken... So why did you try and fix it?

I wanted to get somebody who spoke English and was in this country so I decided to look into tech support. This is our second year with iTOK. Our interactions with the tech advisors were fine - no problem. They answered all my questions - at least they speak English. It was a fine experience.

My computer was not working right, so I called iTOK. I purchased a premium plan, whereby, I can call them every day if I want them to work on my machine. I also took advantage of the 90-day tune-up, which is very effective for my computer. The techs are good, friendly, and very knowledgeable. I've had very positive interactions with them.

I’ve been a customer of iTOK for a couple of years. Things went wrong and I needed help, and they were great. Everything was fine.

I was having problems with my computer so I decided to look into tech support. I purchased the primary care which was a monthly plan from iTOK. Everybody that I have dealt with has been excellent. There were some major problems with my computer and they kept at it until they figured it out. It was a very gratifying experience, everything I needed.

We've had iTOK for a while, but I never had much occasion to use it. I needed a tech support because I'm a computer idiot and my issue is about having too much junk on the computer, saved too many e-mails so it bugs down. The one thing that was kind of frustrating is when I took out the service. I thought I was pretty well covered. The last time I called about what I thought was covered, I spent $380. And still I've had to call three or four times because it still didn't work. Every time I would need some help, which wasn't really often, they'd tell my that I need to upgrade.

I go to iTOK whenever I needed to get my computer cleaned up. I turn my computer over to them and they send me a report. Also, whenever I feel it needs to be tuned up, I just call them and it's done. Their sales team was knowledgeable and friendly. I would definitely recommend them.

I love iTOK. As soon as you call them, they get somebody to help you. It's not "I will call you here in an hour or 2." Somebody talks to me right away, usually. They're a good company. I'm a senior citizen and not real hip on computers and they never make me feel stupid. They treat you right. I get my tune-ups every year. Everything's fixed and my computer is working beautiful. iTok is great and getting better.

I've had iTOK for several years now and the experience has been excellent. I’ve had friends that are better on computers than I am and they’ve had their computer with them. I'm not very good on the computer so they just take mine over and take care of all the stuff on a daily basis. They're very friendly, knowledgeable and helpful.

My computer has been running slow. I hit my iTOK icon for help and no one was available, 3 times the first day. I called and was on hold quite awhile before getting someone who said my problem was add-ons and I would need to pay to get it fixed. I am on a fixed income and got iTOK because I thought it was supposed to be the best, so even though I couldn't afford it, paid a price almost 4 times what I was used of paying. I have never had so many problems. I was told it would be fixed for me, but I couldn't continue to hold for a tech because it was already after 11 pm by this time and I was having a garage sale in the morn.

We were satisfied with what iTok was doing. Then we started getting mixed up on the billing. They confused my wife's account with my account. Its just that they can't seem to get it straightened out. Each time, we end up spending hours getting back to Robyn in accounting and she gets it straightened out some way. She's very capable and the service is good. The tech advisers are nice, patient and friendly. The people are courteous and seem like they're young nice people that are willing to help. It's comforting to know that I have them.

I've been with iTOK for quite a while. My hard drive crashed when I was in Florida. I thought I got a virus because I was using hotspots everywhere since we bought a house down in Florida and I needed to take care of so much business while we were down there. Then I got home and I had nothing on my computer, I couldn't even get on. A friend of ours put in a new hard drive for me and I called iTOK after we put in the hard drive, and bingo! I got everything back. So I'm thrilled with iTOK, it's a lifesaver for me who's not the brightest cookie in the box when it comes to computers.

I had problems so I subscribed to iTOK's solicitation and I've been with them for about four years now. Their sales team was knowledgeable and friendly and I started out with their platinum plan. In the past years, if I had any problem, I would call someone locally to come out and work on my computer. But now, I get to talk to the boys at iTOK and they are very helpful in fixing and correcting my problems. One of them is having a computer program called LastPass that generates and saves my password. When I come on a site and it asks for the password, it's automatically filled in. Some of the boys with iTOK were familiar with it but in a lot of cases, some were not.

I switched over to Windows 10 and discovered that the e-mail account that iTOK was sending all of its correspondence to was inaccessible to me. The tech advisors were friendly and knowledgeable but there seems to be a miscommunication about the problem because what I need is a separate place on my desktop to access both my regular e-mail and the e-mail that iTOK uses. They both have the same name, which is a big problem. The one's addressed to Yahoo and the other one's addressed to BellSouth.net.

I’ve used iTOK for 5 years, and it’s the best money I’ve ever spent on anything. I had some problem on my DOS machine, and their staff was perfect. They're great, gracious and know what they're doing. They get their business done, and I'm very happy with it. Last time, they couldn't help me when I was loading the new Apple OS and my machine died. I had to take it somewhere else because they can't do anything unless it's on the phone and internet. Other than that, they tried to help but it didn't work. I still have a great deal of praise for them. I've used them for 5 years, and they've been great. It's worth every penny I've ever spent on it. I renewed it in October this year and I tend to keep it as long as I can.

I was having trouble with my computer not getting emails and pictures. The people that I have talked and worked with have been good. They know I’m 95 years old and have to have help, and they were all patient. They fixed the problem so it works better. The only concern is that there’s the thing that keeps coming up about iTOK.

We're extremely satisfied with iTOK. As people who need the computer and don't have any technical background, we highly depend on them to keep our computers running and they're always there to help. My husband was having a problem getting his computer to do something and we're not technical ourselves. We also don't have any kind of tech support but he wanted help right away. The sales team is very courteous and professional. They give us the option for the payment cycles. Their tech advisors have been great. Any number of times we're having problems, we contact them and within minutes, there's usually someone available to help us. It's a great organization.

I had a problem a before and couldn't get my computer straightened out. I went online and iTOK.net came up on it. I got a hold of them, talked to somebody there and they told me they could get everything straightened out for me, and they did. They took control of my computer and did. From then on I've had a good result with them and have been with them for 2 years. iTOK works fine but they overcharged me against my credit card on some monthly charges. Somebody just started charging me by the month and I already paid by the year. But we can see it's beginning to straighten out and they're going to give me a credit each month for the overcharges. They're a little bit on the expensive side for a senior like me. I'm 90 years old, a World War II vet and I had to go to a cheaper plan. Overall, it was very satisfactory.

I was having computer issues and I found iTOK on the internet. They seemed professional so I went with them and had a good experience. Plus, I also took advantage of the 90-day tune up before but not lately because I just had it cleaned.

I've had good experience with iTOK from day one.

I have jump through hoops I have would be searched and I have done everything possible to get my account back and not working. Please help.

I've had the service from iTOK for a few years. I'm a retired teacher, 70 and not very computer-savvy. I only play games and do my email. iTOk is fabulous. I call them, explain my problem, and they transfer me to a technician, and I give him access. They're congenial and wonderful. They never yell at me for anything and never reprimand me. They've been great. I've only come across one technician who I was not thrilled with and I deal with them every few weeks. I recommend it to people at my age group. There are people who are very tech-savvy but there are many that aren't and to sit with a computer that's not working properly is stupid. iTOK is a gift.

Making up new email account with Yelp. Cannot locate inbox.

iTOK is technically proficient and very good from a human relations point of view. I was previously always talking to somebody with an Indian accent, and then I caught on that all of their tech support people are located in this country so I went with them. I'm most impressed with how all of their people know what they're about and handle things very well. Their sales team understood what I was driving at, which isn't easy because I'm 86 and sometimes I'm not that clear about what I was trying to do, but we have communicated very effectively. All interactions have been excellent.

I was downloading Windows 10 to my computer about a week ago. And when I did I lost all of my grandchildren's photos and my files. So I called the very fine technicians of iTOK and asked them to reload my files and photos. In no time the job was completed. Thank you iTOK. Customer for life.

I liked the way iTOK presented their services and their point of view and it looked very reasonable to me. It made sense and I knew I needed a backup support team. And it's been a very positive experience. Each time I have service, I never feel rushed. I am not the most technologically knowledgeable person, but they've been very patient with my questions and in taking me through things. I especially appreciate when they take over the computer, do the fix and call me afterwards. And then, we're in good shape.

I got a phone call telling me that something was wrong with my computer, so I called iTOK. Their reps asked if it was foreign, and I said yes – They told me it was fraud and instructed me not to pay attention. That in itself helped me out!

Somebody referred me to iTOK.net to help me, then a guy from iTOK called me. After I talked to him, he talked to me about the yearly service and security matters. It sounded great so I went ahead and took it, and I've been with them since. I never had to stay on hold when I call them. If their reps are really busy, I can give my number for them to call back and they do call back not long after, so I was very impressed. iTok.net has been great and always respond to us. Any problem that I had, they fixed it and I'm happy with them.

It took me around 6 hours to be transferred to a technician when I called iTOK. To me, it meant they’re either busy or I’m just being put on hold indefinitely. I pay a fee to be able to acquire their help and maintenance via technician, but I’ve not been able to receive it. I first explained to them that I'm computer illiterate, and I get thrown to the new technician. Then they will suggest that I need to have this specific program that they think will help me. So far, I have paid three companies for maintenance and assistance, and neither of them gave me a service with a technician or someone that will sit down with me and go over the step-by-step process of viewing and responding to my emails.

I was looking for somebody to help me with my computer problems and I eventually went with iTOK.net's platinum plan. It's been pretty helpful. My interactions with their tech advisers have mostly been positive, but some of the tech advisers don't do all the things I want them to do. There was one time I gave them the feedback that I wasn't satisfied because the guy didn't fix a couple of things that I asked about. They responded satisfactorily though by assigning somebody else to the task and this other tech got the other things fixed.

I was having a problem with another program, and next thing I learned, iTOK was helping me with my program and informed me about what they do. I got their platinum plan and the reps have always been friendly and fast. They are Johnny-on-the-spot when I have a problem. I’ve only had one issue wherein the first rep that I talked to seemed to brush me off, but another person just redirected me and I got the help I needed to correct what I was looking at. So overall, I'd recommend them.

I needed somebody to clean up my computer and got iTOK. I talked to the sales team on the phone and then through the little message box and they have been very good - I ended up having the platinum plan. Also, the technical advisors answer whenever I ask questions and they took care of it. I also get tune-ups all the time. Overall, I had no problems with iTOK and would definitely recommend them.

I've had iTOK for quite a few years now. I've had a few computers over the years and they've done the backup for me to transfer things over to another computer. There were several successes and they've been very patient except for the last person I talked to. He was not very good at all. I've had a problem with my computer and they've worked at least 3 or 4 times on it for more than an hour but they cannot fix it. I got the impression from him that they've worked on it this much already and it can't be fixed and I have to live with it. I'm going to call tonight to try something different to have it fixed.

I'm very satisfied with my experience and I would recommend iTOK.

iTOK is great. I had them for years now and I looked into their tech support because I want to keep my computer running. Apparently, I find that some of their people are better and more qualified than others. But the last guy (the supervisor) that worked on my computer was able to fix it and did an excellent job, so I'd like to get him every time I contact iTOK. However, I wasn't sure whether he did the 90-day tune-up, so I would like them to make sure that they do that. But overall, I'd recommend them.

I'm self-employed and a freelance consultant and I depend on nobody, but sometimes I need help on my computer. Hence I got in touch with iTOK - I've been with them for 6 years now. Their 90-Day TuneUp is very effective. Plus their advisors are always excellent, the only handicap is that they have a few Indian guys that speak English that is difficult to understand.

My son is an IT systems administrator in Salt Lake and he told me about iTOK some years back. At that time, I had a couple of situations where I had viruses and malware and I was using other popular programs like Norton and McAfee. I did a little research and knew that Trend Micro Titanium was considered the best so I went for it. The iTOK sales people were extremely good and their technology advisers have all been excellent. We spent a couple of years in Africa where there's quite a lot of problems and iTOK modified what they normally do and increased it so there was a little extra supervision. iTOK's worked out really well.

When my wife signed us up for iTOK.net, our major concern was security. With the day-to-day running of the computer, it started getting bogged down. Right now, I need to make an appointment with iTOK to do tune-ups on all three computers I have and to take a closer look especially at my desktop because I have issues with my Windows Live Mail. I've essentially lost the ability to use that and I've tried to change passwords and everything to no avail. Right now, I'm having to get to my email through Cox webmail. On my desktop computer, I have a PC Cleaner Pro and when I boot up the desktop, it pops up and wants to scan my disk. It wants to charge me 300 bucks to fix everything. The only way I can really shut it down is to open up Task Manager and kill it.

A virus came down on our computer so we needed tech support. We got iTOK's top level plan and we've been with them for about 3 years now. They have been awesome since we had them. I give them kudos for everything. Our computers are running great, thanks to iTOK.

My computer needs to be cleaned up, so I looked into getting tech support and some company told me about iTOK.net. Their sales team is really good and so is the technology adviser. I haven't had any problems with them.

My previous computer had been causing a problem (slowing down) and I had purchased a couple of computers to get rid of the problem. I was really tired of that so I looked into iTOK. I got very good response with their sales team. They were friendly, cooperative and helpful. I also had a very good experience with their technology advisors. Overall, everything has been good with iTOK.

Up until the last few days, I've always had top-notch service from iTOK, and this is the reason I've been with them for so many years. Recently, though, I have not had the service I always have. When I call back and tell them that I still have a problem, I get a lot of arguments. A guy had worked on my computer the last time and he went in and said there wasn't any problem. But there was or I wouldn't have called him in the first place. Even right now, I've still got problems. I can't go in and do certain things that I've always done because it's an entirely different screen than what I had previously. The mail doesn't come up when I used to go in and click on the mail in the home page or with AOL home page. I've got to go through and sign in each time now, even though I didn't have to do that before. The tech said, "No, you don't have to." That's not true because I've had to do it every time.

My computer got hacked, so I sought help from iTOK and the experience has been great. The sales team was very courteous and helpful, and their tech advisors were great too. I don’t have anybody to help me whenever I have a problem, so I rely on their services heavily.

Some time ago, spent several hours with technician over phone adjusting computer. Afterwards, computer worked worse, slower, etc. Don't wish to repeat this experience. Please cancel our association.

We found out about iTOK when we transitioned from Insight to Time Warner and signed up because of the nature of the environment. However, it wasn't clear how the services were defined as to what was included in the cost that you pay for and the cost is not cheap. But now, I understand the differences well and we've only been keeping our basic services because I don't see any added value or service that they can provide for me at this point.

I used to have somebody coming to the house to complete computer repairs and they charge me but the problem would not be really fixed. With iTOK, they always find out what the problem is and fix it immediately. They have people that speak English that I can understand so I don't have to guess what they're saying. And, they've been very polite and helpful. I've had a wonderful experience with iTOK.

I paid you and you cannot fix my computer now for almost 3 days. I need a refund before I start filing complaints with everybody. Don't mess with me.

My new computer was hanging up, so I called iTOK. The guy that worked on my problem was outstanding and knew what to do to get it straightened out. I’d recommend them.

I like iTOK. It's a little expensive but they give great service. They've done everything that we asked so far and been excellent.

The ITOK technicians helped me when my computer screen got so small full of ads. I couldn’t get into my internet and they got rid of whatever garbage was there then got it setup and working for me. At first, my sons were very upset with me that I should have to pay for that. After I signed up, my son checked them up and talked with them to make sure this wasn't somebody that tried to get something out of you. He says, “I could’ve fixed this for you.” But of course, he doesn’t come over maybe once a week and I want to get at my computer so iTOK have been very very helpful to me whenever I called them. However, it has been costly. I paid them a fee for whatever help they have given me besides my monthly fee.

I'm not a computer literate person and I know I have problem with keeping viruses out of machines. Hence I got on the internet looking for a company that would protect my computer from hacks and got to know about iTOK. I went for their yearly subscription plan from them. My interactions with their sales team were very good and their technology advisers did real good in resolving the issues I've had. They offer a lot of things online but I haven't participated in those yet since I'm not on the computer everyday. I'd recommend iTOK to anyone.

I took a platinum plan with iTOK during my signup, and I’ve never had a problem with their sales team. Their tech advisors were friendly and knowledgeable too. My experience with iTOK has been good and I’d recommend them.

Long ago, I decided to look into tech support because I had viruses at that time and I didn't know how to do a couple of things. iTOK is the best at fixing everything I've ever had. I always recommend them to anybody that has a problem with their computer. I took advantage of their 90-day tune-up offer. I signed up four years ago which I renew every year. My only thing is that they send out the summary of how they did everything just as they finish doing it so I never know how things are until after I've been using the machine for a little while.

Last year, my 11 year old granddaughter messed something up in the computer, and someone told me about iTOK so I called them. They helped me and then I decided to sign up with them. They helped me again yesterday when I couldn’t log on the computer. My son and granddaughter could log on, but I couldn’t. I called iTOK and at seven o’clock, I’ve arranged for them to go through my whole computer and check. I talked to Matt ** from Salt Lake City, and he helped me with the whole thing. He was very nice, and I’m very pleased with the service. I would recommend iTOK to anybody.

The iTOK technology advisors have been very helpful whenever I've had issues and many times I took advantage of the 90 day tune up for my machine. It's been very effective. I'm glad to have them as I don't have anyone close by, just out of state people that are available to me to help for free. But they're too far away so I'm on my own. I'm not especially computer savvy, and the iTOK people are more than willing to help. I would have preferred if the price was lower as it's quite expensive but I've had excellent experience with them and I'm very happy.

iTOK’s sales team explained everything to me when I signed up for their services, and their tech advisors were always helpful. I took advantage of their 90-day tune up, and it was effective for my computer. I’ve been really satisfied with them and I signed up again with them for another year. I’d recommend them.

I found iTOK online when I lost everything on my computer. Their sales team and technology advisers were amazing. Since I've been with them, they've solved every problem I've had. They're worth every penny of everything I've gotten from them. I can't imagine anybody being angry at them and I presume they have amazing reviews all the time. There was one weekend when I got sifted through the cracks with iTOK but since that experience, I've never a problem with them again. They're very good to me and I'm enjoy having them.

I worked with another tech support company previously but the English was bad. They were out of India or Japan and I wanted a company that I could understand and who knew what they were doing so I made the change to iTOK. Their sales team were very good. The first year I went with the Platinum plan and then the second year, I started out with Gold because I thought, well maybe I could cut back. But recently, I upgraded to Platinum because I needed more service than the Gold would provide like quarterly check - I needed the ability to call in if I had a problems for some of the work on it. You can call in with the Gold plan but then they’ll give you a rate and it’s cheaper to go with the Platinum if you have more maintenance. I would recommend iTOK.

I was looking for a virus protection and so I called iTOK. My interactions with them have been pretty good until I tried to download Windows 10. I didn't have any sound and the mouse was gone. The computer was built for me and it was super, super fast. I do know that they've been having a lot of issues with the new Windows 10. I don't know if that would be iTOK issue or the fact that Windows 10 has been having a lot of issues with people trying to upgrade. I spent another $180 on them because I went from gold to platinum. The technician tried to talk me to back out of Windows 10. He was able to back me out all right and now my computer won't start at all. It says it's got a start up issue, get a hold of your administrator or your manufacturer. I'm the administrator and I can't get out of it. I'm sending this back to the manufacturer.

I've had iTOK.net for about two years and up to now, I'm satisfied with their very good service. However, they've been in my computer for the last 3 days now and the problem is not yet resolved. But I believe they are doing their best and I'd still recommend them.

I signed up with iTOK.net because I was looking for something to clean up the computer and protect it. I wanted an American company and didn't want a company that was based overseas. Signing up went fine. The technology advisors helped me clean stuff up and fixed it right away. I didn't have any viruses found. I'm happy, and the computer is still going fine.

iTOK was excellent. I have no complaints at all and have just signed up for another year.

I have long been a satisfied iTok customer, but not now. I was too quick today (8/23/15) to agree with your Thank You statement (Thank you for validating that we fixed your issue). Following a major tuneup iTok did the day before (ticket **), I complained about messages I received on my computer saying, "This app can't open while 'User Account Control' is turned off." I relayed that message in a call to iTok and was told it would be taken care of today. I was on the phone and online with the first person I spoke with (Daniel) who eventually turned the problem over to other technicians. The last one (Marcus) worked for quite some time and eventually signed off without any verbal message.

On Saturday, I called ITOK to have a tech check something on my PC. It was at 5:25, I spoke to someone who said he would get me a tech. Well I waited until 6:45 & still no tech, that is entirely too long for a member to wait. Also, don't send survey out to be answered about if things were fixed or not, since I did not know if things were working well or not until the tech was gone. Let a person check their own computer to make sure things are working properly, then send out the survey. If I EVER have to wait this long again, I will personally contact Mr. Hodson or will not renew my membership next year. I referred several friends to you & hopefully they don't have to wait that long for help.

I was online, googling something when I came upon iTOK. Something was wrong on my computer so I looked into tech support. I talked to iTOK's sales reps and they were very nice. Their technology advisors were also good but I reduced whatever service they gave me because of finances. I tried their 90-Day TuneUp a couple of times and my computer turned out fine.

Something in the computer from iTOK got stuck up when I did the daily update on my computer. So Patrick tried to fix it and he got frustrated trying to get rid of it, but got it all taken care of. He did a fantastic job so I was happy with his work. Additionally, I told them we were gone for a month to Mexico in February, two weeks in October to Seattle, and two weeks to Chicago - we're gone for two months of the year. So it was nice that they extended my subscription for another two months. I appreciate that.

When I bought the Windows 10, I had an issue with my computer - the volume wasn't working. So, I went and clicked on what I thought was Microsoft; however, it was the iTOK. I didn't like that because it's the same way as the malware gets in. But it seems that Microsoft outsources iTOK and everybody at iTOK was great. The iTOK guy found the problem and corrected it. He found 4 files that had malware and quarantined them. I don't know if he unloaded it and reloaded it but he had made it all right. So, my overall experience with iTOK was very nice.

I'm a dummy with computers, so I decided to look into getting tech support from iTOK, and most of them have been very, very good. I've had one person who was struggling, but the last ones that I've had have been very good. The only issue I have is with getting a hold of people on a timely basis. When I fill out the helpdesk, sometimes it takes too long to get support. Other than that, I am happy with them.

iTOK was nice but gives a bad experience. I tried to get on the computer and couldn't remember my password, and I was blocked out for 12 hours, and then I spent time talking to Microsoft to people that can't speak English and I was just very upset about it. I had to pay $197 and then I had to pay $34.99 a month, and with my bad experience, I told them I didn't want it anymore. They were nice but I just didn't want to go through it again.

I've had iTOK for a couple of years, and they've been very good. A couple of times, I was never able to get on the internet and had all kinds of problems and they came in. I was also able to use their 90-Day TuneUp service. They checked my whole computer, and it took a couple of hours, but it was very good. They were very efficient and nice. I recommend them.

I like iTOK's service really well and would recommend them.

iTOK was able to help me. They know what they're doing technically.

I consulted with iTOK once and they were helpful and able to answer all my questions.

iTOK seemed to be what I needed but my laptop was the only thing I was using them with. My internet service was wireless and I was starting to get bills from the tripled usage, so I decided I didn't need itOK and I meant to call and cancel. It has been disabled from my computer, but I didn't know whether I had called in and told them I did not want it any longer though I was going to go ahead and do the $9 a month. Nevertheless, I appreciate them getting it cleaned up for me. I'm not knowledgeable with computer and I feel inadequate to even operate one very much, and I didn't have a bad experience with itOK.

I have been using iTOK for about 2 years since I can understand them and I feel safe with them checking my computer. Their sales reps send me emails all the time about new products or whenever the computer was being checked. And when I go online, iTOK will pop up and tell me what they've just done, such as backing up. Their technology advisors have been very good, kind and patient with an old man. Within the last week or so, I had them go through and work on my computer since I couldn't turn it over to them even in safe mode. So the technology department took over and worked through the problem, checked out the computer, and sent information as to what they had done and what they had found.

My Outlook wasn't working. It wasn't receiving or sending any messages. I checked with Yahoo maintenance and they sent me to iTOK. The iTOK.net sales team has been very good, efficient, and gave me several recommendations. I had a bunch of old stuff which I needed to get cleaned up so I signed up for the monthly protection of backing up the files, taking care of viruses that may try to come in, and doing a cleanup every six months for $50 a month. I also wanted to get the FOX news up on my Outlook when it came up, and the system to go to sleep after 30 minutes. The technology advisors helped me and put those on. I had the 90-day tune-up but at times, my machine still runs slow. I don't know if it's because I'm on Time Warner or what the deal is, but it runs really slow.

My experience with iTOK is good. They had worked on my computer before. So, when I had a problem with my computer, I look into tech support and go with them. Both of their sales team and technology advisors were friendly. Right now, I've got the lowest plan from them. Though I tried their 90-Day TuneUp, my computer is still a little slow now and then - sometimes it's slow at deleting things. But it's starting to get to be an old computer, so it is what it is.

I thought that iTOK was going to take out some of the junk files but I noticed that the reports say that they hadn't tested and eliminated them. Another thing is, I didn't say anything to them but I had hope that they could've gone ahead and upgraded it to Windows 10 because I despise this 8 that I have for a long time, and I understand that it’s free upgrade. Nobody said anything so I neglected to do that. Otherwise, I was very pleased with iTOK. It went as what they had indicated, which was about an hour. And I'm still wondering why it doesn't just start up. It takes a long time for it to do all the files before it's operational.

I was having problems with my machine and used iTOK’s services after finding them on the web. I talked to them about my problem and they put me over to a tech. They seemed very knowledgeable of what was going on, so I signed up for a whole year and ended up going with the highest plan they were offering. Very outstanding experience. I’d recommend them.

I had good experience with iTok. I don't know how I got on with them, but they came and did something with my computer. They cleaned it for me, and they're going to do it every 90 days. I looked into tech support because I couldn't get my email placed and my computer was awfully slow. But they got it all fixed up for me. Their sales team were knowledgeable and they were able to explain the products and services to me. Everything was fine. I'm satisfied. I was also able to take advantage of the 90-Day TuneUp. It was helpful. I would recommend iTOK to anybody having a problem with a computer.

I think iTOK is pricey and oversold for what it was. I paid $149 and then it was going to be $19 per month. When I looked at what I was getting there for, it wasn’t worth it to me. In a nutshell, not a good value.

iTOK did really well. They got on my computer and everything turned out okay, it's been working good ever since. I'm really happy about it.

I decided to use iTOK because the program that I had was not doing its job. My email was broken into twice and they had no record of it at all. But I have been very happy with what iTOK had done. The sales team has been very positive and pleasant. I can actually understand what they’re talking about and saying. Adding to that, the technology advisors were very knowledgeable. I'm a bit computer illiterate but from what I understand, they seem to know exactly what they're doing and how to go about doing it. I've had one tuneup but I do not know if the guy from iTOK was able to complete it or not because my internet server went down when he barely started on my update. It was down for four days and I just got it back. Nevertheless, I'd highly recommend them.

My experience with iTOK was good. Their marketing guy did a good job but my issues have not been corrected during my first experience with their tech. I called again in the middle of the night and I had a great guy who was stuck with me all the way through until we got everything corrected. He resolved all the issues I had. I would recommend iTOK because even though it didn't work the first time for whatever the first tech didn't get, the second tech did. I will continue to use them but I'm going to call them and discuss this issue with billing. They charged me for the work that was done which was discussed with me but I have paid monthly up until this point. I thought the $279 would not be until next August but they already took the money from my account and that wasn’t in my budget. But other than that, I have found it helpful to have them. When you have an issue, it's good to have someone you can contact and work with directly and get it fixed.

I was having trouble getting into my email so I called my provider. But because it was a Yahoo account, they didn’t have anything to do with it so I was given a number to contact. I knew nothing of iTOK until then. They cleaned up some stuff in my computer, and got me back into my email. I paid $109 for it.

iTOK notified and explained to me how good they were and I thought it was a good thing so I went with them. They get in touch with me once a month and ask me how my computer services were going and told me that they had been backing my computer up. So far I've been pleased with them. I have a 90-day tuneup and I haven't had any problems with my computer. I'd recommend them to a friend.

I was having trouble with my computer. When I contacted iTOK, I found out that they do all the things that I was having problems with. I talked to a technician, and then he took over my screen while I sat back and watched the arrow go zooming around the screen. So, he took care of everything and I love it. I went with the plan that costs me $19.99 a month, and I also took advantage of the 90-day tuneup which was excellent. I love them, and I recommend them to everybody.

I've been with iTOK for a couple of years and I enjoy it so I renewed. I had a platinum plan but I'm now with a gold and I'm very happy with it. Interactions with them have all usually been good, but one time, something happened and they hung up on me or got disconnected. But the tech advisors have been very knowledgeable and very good. I just tell them what my problem is and let them take care of it. I'd recommend them.

Everything I've done with iTOK has been good. I had an old computer that they worked on for a few days and it crashed in about a week but the computer was just too old, so it's not their fault. I also have a little computer that iTOK also worked on, and everything is okay. Their people have all been friendly and I'm satisfied with everybody. So, I'd recommend them.

I barely knew computers especially online. I was having minor issues and didn't understand how to fix them. Then I ran into iTOK through an advertisement on my cell phone. I was curious so I gave them a call because at that time, I had suspected that my computer was infected with a virus. They got me online and via phone and walked me through everything they needed me to do so they could take control of my computer, go through my systems, find what problems I had and eliminate them, and remove any virus or any other undesirables that were in the system to make it run as efficient as it's able to. They also informed me of what anti-viruses they used that were available which I could have installed and paid through them. I took advantage of the 90-day tuneup and it was very effective for my computer. I would definitely recommend iTOK. They are trustworthy and I am getting what I'm paying for.

I'm not a whiz on the internet. I needed some tech support so I went to iTOK. So far, it's good. Everything went fine with the technology advisors. They did a tune-up on my machine. I have AOL mail however I still can't get on that since I keep forgetting my password.

I've been dealing with iTOK for two years and my experience has been very good. They give me notices about doing a backup and overall, they're excellent.

I was having a lot of problems because foolishly I went ahead and said yes to Windows 10 early in the program when there were lots of glitches, and I couldn't handle it. So I asked for help. First of all, they couldn't figure things out and so I spent hours on the phone with them from last Sunday to Friday. All of a sudden, nothing was going on in the screen. My Gmail account also disappeared. So they said "We're going to have to start a new Gmail account." So we did, and I was reduced to tears at the end of that conversation because they brought up a new Gmail account and I said "Where are my contacts?" "Oh, you got to put them all in yourself." I said "I am not sitting here and putting 132 contacts into this account. I'm not doing that." So somebody said, "We'll try and export them." They did all kinds of stuff and nothing happened. I was not happy with them at all.

iTOK has saved me quite a few times. I got tech support because I didn't know that I needed to have some kind of protection, and wanted to make sure that I was not transferring or receiving bad stuff, and it ends up being what happened. I got their platinum service, took advantage of the 90-day tune-up, and have been pleased. They took care of business as they should, and it didn't take long. The tune-up is as effective as the technicians and if they spend the time and effort, then it's great even if they're constantly being bombarded with stuff. I've run across situations with my computer that took up to 3 days to take care of and hopefully they're getting paid for that because if it takes more than a day for their ticket it means they're putting in a lot of effort.

The technician from iTOK explained how it works. It would be four times out of the year to do a complete cleaning up in my computer and it would be $240 for the whole year. If I had any problems, I have the iTOK helpdesk that I can call to use the service. It was reasonable so that's when I decided to give it a try. It's two years since I've been with iTOK and so far, my computer has been clean and working fine. I was completely satisfied and I'd recommend them.

Former member, several years, great experiences with you. Have new problem, Microsoft Windows 10 will not install. Tried several times, did everything it said to do! PLEASE HELP!!!

I have Windows 10 and I had to get support because I wasn’t getting into my system all the time. I was looking through Windows and they told me to go to iTOK’s site and I did. Customer service told me that it’s strictly American style, take for example the word “color”. Here in Canada we spell our words with “-our” and not “or”, and the guy was a bit nasty with me about that. I’m trying to get used to the system, and I paid for the full 90-day tune up. A lot of stuff was cleaned up on my machine, but I also lost a few things that I had in there that I couldn’t get back originally. The technician got me back into my D-Link system which I can monitor my apartment from anywhere when I’m away which I lost originally, but I’ve got it back now. Though the rep made me a little fatigued yesterday during my interaction with customer service, I’d still recommend the system as a whole.

My wife passed away four years ago. I didn't know anything about her computer so my daughter suggested iTOK when it was having problems. They came in, cleaned and kept stuff. They're expensive for an old guy like me but I don't have the worries. If I have problems, I just get a hold of them and they'd take care of it. It's great. I also enjoy listening to them because they're all professional. I used them so much that they suggested that I went with the platinum plan and they did that for me right there on the spot.

There were two computers I had problems with. The first was I contacted iTOK because I needed help with setting up a new laptop that had Windows 8 and I wasn’t familiar with it, so I needed help with the setup and it went fine, but three days after they had done that work, I had this crash on my other computer. I had lost all of my contents of my files and folders and I couldn’t access them, but they could still be there because the computer was reporting that the total amount of storage had not changed, so it appears that all of the files were still there. iTOK did a clean-up with my computer and found a lot of things and it looked as though they had solved all the problems, but when I started to use it again, I found that the files were still missing and I had to go back to them again. They made a couple of attempts to solve it but weren’t able to do so. I did have online backup, but there was a problem with that as well, so it was only a partial success

I love iTOK and I'm very pleased with them. They're excellent! It cost some money but I'm old and hate that when something goes wrong with my computer I still have to get in the car and find a place I like to deal with (especially when I don't really know which one to go to). With iTOK, I just call them up. They respond right away and take care of the problem. You don't have to hand your computer to anyone and wait for a day or two to get it back. iTOK representatives are also nice, courteous, friendly and they answer my questions even the stupid ones. They are happy to help.