Bask Reviews

I had some computer issues my IT person was fixing and at the end of the process, he went to delete a duplicated (but empty) file. It erased my entire business Contact list! After trying a few options to reverse what happened, it seemed nowhere to be found. Near panic, he finally decided to use my Bask Backup, which I use daily, and do a restore to the day before. It was our last option. It WORKED! Thanks to Bask backing up everything, including my .pst folder, my business is still going. My IT specialist was very pleased with their performance and plans on recommending it to his other clients. Well worth the price.

I run a home business and I have four or five computers. My main computer would get viruses which would back me up, and Bask did a decent job in doing the maintenance on it. Recently, I got a call with one of their sales team reminding me that my subscription was about to expire, so I signed up, which took less than three minutes. I ended up going with the plan that's between $300 and $400. When I call their tech advisors, I don't have to sit on the phone with them. They log in and if I have other things to do, I could go on about my business. They're not asking me to do a hundred things. They're doing it themselves, which is the main reason why I kept them. I'm happy with them and would recommend them to anybody.

I had an issue and I’m self-employed, and I needed a service that would allow me to call whenever I needed. My experience with the iTOK team has all been very positive. I take advantage of the 90-Day TuneUp all the time and it has been very effective. The only thing is that as they have grown from iTOK to Bask, I’ve noticed a drop in their ability to return calls as quickly as they did when they were smaller. And every once in a while, I’d get a tech who isn’t as experienced as some of the others.

I've always been happy with Bask and when it was iTOK. Bask's reps are good. However, I liked some of the help a little better through iTOK. But Bask is good, too and I haven't had any problems with them.

I’ve been on with iTOK for several years. I needed some help with my computer once and I looked on the internet and found them. I talked to them and it worked out okay. Their staff has always been helpful and knowledgeable. And if they couldn’t answer, they’d find somebody who could. I have used their 90-Day Tune-Up in the past. About a month ago, I contacted them and they worked on my computer and did it online.

I was looking for a company that would handle my online services. Bask was iTOK a number of years ago. Their people were very good. I've counted on them a number of times in different situations. They do a search of my files quarterly to see there's no bad stuff in there. Their 90-day tune up was effective. One problem makes it real challenging for me and right now I'm facing that from a different standpoint. But once they do that clean-up and they have disabled one of the functions that I really count on. For example, if I bring up Excel before they do an update the files in Excel with all the most recent activity are all lost. I have to go back and find those files in the various directories that they were found in.

I had been with iTOK since day one. When Bask took over, the service wasn't what it used to be. I started when they still had people come out to my house and help me buy my computer and figure out what I wanted. They don't do that anymore. I'm self-employed and I don't have an IT department, so it was easy to have someone like that. The sales team in the beginning was excellent. Now the overall service has changed. It's not quite as extensive as it was. Before when I dealt with the technicians, they were all very good. Now they don't have the quality of technicians across the board that they used to.

I've been with Bask for so long. They've all been good and helpful. They tune up my computer automatically all the time.

I've been a platinum member of iTOK for five years and then they've switched to become Bask. Their sales team was great and their 90-day tune up was very effective on my four computers. I'm very happy and I join every year. It's nice to know that if something goes wrong I can call them at any time.

Bask is the last resort when I had to get my computer fixed. I called many people and I said, “Oop! This is gonna be the one.” I need them to keep my computer going because it’s just running slow and they got to check for viruses. The Bask sales team gave me another referral and now my laptop is running better. I pay monthly and my interactions with the technology advisors are great! I recommend them to a friend.

I like the way Bask works on our problem immediately. I have a yearly membership with them and their technicians have always been wonderful. I had an incident last week where some pop-up came up that was probably some virus and I couldn’t get out of it. It filled my whole screen, so I called Bask and said, “I don’t even know how to give you access.” But they walked me through how I could give them access. The rep worked on it for two and a half hours and he got me up and running just like that. Also, I tell them to notify me when my tune-up is coming up and I always get a little notice when I would like to schedule it. I really appreciate that they keep track for me. I've had the same computer for five years and the quarterly tune-ups help a lot. I’ve always been really appreciative of how everybody’s been so kind and patient. I never feel bad about calling, like if I'm bothering somebody because they’re always really eager to help me.

The fellow who had been doing our tech support went to prison so we needed to find somebody else and got Bask a few years ago. Their sales team has been great and the technology advisors were always good. Doing the 90-Day TuneUp is vital and we’re highly satisfied with Bask.

Over the years, I've had a lot of times when my computer gets all messed up and I’ve had good luck with resolving things with Bask. We’re on a plan with them and if we have a problem, I just call them.

I ran into Bask at 3 a.m. in the morning when I couldn’t get into my computer. A young man helped me and they got me back on my system and then the following morning, I talked to their administrative office and set up the payment and been there with them for nine years now. They’ve all really been pretty good. But we’ve had to do it twice sometimes because one thing that works today doesn’t work an hour later. But so far, it’s been great. They’ve helped me every time I call. And I’m a premium member so they’ll work on my system 24 hours a day whenever I call. Also, I use their 90-Day Tune Up. They send me notices on their tune-ups and then I get them within five or six days. After they send me, I call them and they take the machine. It's very effective for my computer. They really do a great service and they treat me very fair and equitable.

I got a computer but I’m no expert with it. There’s so much I don’t know about them and I don’t know how to clean up or system error once. I don’t know what to do if there’s a problem. When I needed to get tech support, Bask sounded like they knew what they were doing. I felt secure and comfortable with them. Anytime I’ve called them up with a problem or question, they’ve got everything going again. I haven’t found a tech yet who didn’t know how to fix my problem. Also, my interactions with their sales team has always been very good. They’ve taken very good care of me all the time. I’ve always been very happy with Bask and I certainly wouldn’t want to be without them.

My computer kept getting infected and it had been an ongoing problem so I looked into tech support. Bask was konky a couple of years ago, but it's gotten much better. They've been able to help anytime I had issues or questions. Most of their technology advisors seemed to be very knowledgeable. I run into one every once in a while that I might have a little trouble with, then I would go back to the sales people and they connect me with somebody else. But generally, they were very good. I also use the 90-day tune up and my computer keeps running very well with it, so I don't wanna tempt fate by not doing it.

I went with the annual plan of Bask because I don’t know anything about the computers. Their reps have always been magnificent, responsive and responsible. And they’re always knowledgeable in taking care of my problems. Their 90-day Tune Up is great because they verify that there’s nothing going wrong, and if there is, they take care of it. Their rates are also very reasonable. I've recommended them to many people.

We were with Bask's predecessors and we’ve been very happy with them. We've even recommended them. I've been self-employed for years and I’m not capable of servicing computers so I got a tech support from Bask. We have a plan for 3 computers and I've done about a yearly toll. My interaction with their sales team has been satisfactory. They seem to be knowledgeable and fair in their dealings, which I appreciate. Maybe because we’ve been with them so long and they know that we’re retired that's why they seem to be very fair and hold their prices at a reasonable level.

I pay a yearly fee and it was time for a computer checkup, which was why I got Bask's tech support. I had a problem with my computer so I sent them an email on their program and they never responded. It’s already been about a week or so and I haven't heard from them yet.

The last experience that I had with Bask is quite interesting because when they serviced both the laptop and desktop, I still can’t print from my desktop. I can print now from my laptop and I said that to the gentleman who did the service. He sent me to somebody else and I waited, called back and that gentleman said his day was gone. Then I said, “When were you going to notify me? I have to work over the weekend and I need the printer.” This happened one other time, so we made it a point that each time they serviced to make sure that everything was in workable mode before I got off the phone with the gentleman doing the service. I haven’t gotten to the bottom of it yet. I have a very busy schedule and do not have time to follow-up. I have another service coming up, so maybe we can adjust it at that point. I’d recommend Bask, but I want somebody to follow through with the process of making sure that the machine is functional.

I kept getting viruses on my computer and the software I have for virus protection wasn't sufficient. I'm not techie and don't know how to defrag and stop all the system that was running in the back. My friend then said I try using Bask and since then, I haven't had a single crash problem. They provide quarterly service, like maintenance, and I'll get a call or email saying I'm scheduled for a TuneUp but I have one of the higher level of plans so I can call them for tech support at any time. It’s been completely effective.

I’m a Platinum member at Bask and renew once a year, and it goes fine. Their techs are very good. I don't take advantage of the 90-Day TuneUp as regularly as I should, but it’s wonderful and I swear by it. I have been consistently very pleased with them and recommend them to other people.

I knew some people who had used Bask so when I got something wrong with my computer, I called Bask. I got a response shortly and the issue was resolved. A guy from the sales team calls whenever my subscription is due each year and our interaction is excellent. I had no problem. The price was lower this year than it was a year ago so that’s one good thing. The technology advisors have all been excellent and they bend over backwards to help me when I’ve had issues. The 90-Day TuneUp is outstanding and very effective. My experience has been all positive and I can’t say one bad thing about the outfit. They’ve done everything I’ve ever asked of them and I’m very satisfied.

Bask was recommended when I was going to school, back when they were still iTOK. I've been with them for a couple of years now. They take care of my problems and do my backups on a regular basis. Any time I have a problem, I can get somebody to respond right away. Their team members are on time during appointments and they've been very thorough. I've been pleased with the outcome and the help they gave me with my computer. The technology advisers seemed very well-informed, patient, and able to explain things to me. Their explanation has made it easier for me who's not as adept at computers.

I was down in the States and one occasion I had a problem. AT&T told me to call the people from iTok/Bask. The sales guys were all good. I have a Platinum membership and now I have three computers on them. The thing is I find it too expensive for what I’m using it for. However, I have no alternative right now ‘cause of my location. I live up in the boonies and I’m about 150 miles north of Toronto. I run a small business out of my home here and I need to have the support. I design custom homes so I live on a computer. I work about 12 hours a day and I can’t afford to be down. Bask seems to do a fairly good job at keeping me up and running.

I had so much trouble with my computer so I got Bask, which was called iTOK then. I kept renewing my subscription and now I’ve been with them for about three years. The people who work on the computer are great. The 90-Day TuneUp is also good for my computer. Overall, I’m satisfied. The only thing is they were working on my computer and it never got fixed. My email is screwed up and I could not send an AOL email out. We may have to go back and reset it to an earlier date. While they were working on it, I got sick and I went in the hospital and my wife died. It never go completed, but I also haven’t had time to do anything with it lately. But all in all, I’d recommend Bask.

I kept getting something saying I had a virus in my computer. It scared me so I clicked on it and it was the wrong thing. Bask then went in, revamped my whole computer, put it all back together again and got rid of all the viruses. They sounded like really nice and honest people. Right now, I’m on social security and money doesn’t stretch very far. I just bought a year supply, but my computer runs very well. I certainly would recommend them.

We have used Bask's technical advisors for quarterly cleanup or their 90-Day TuneUp to get rid of the junk on the computer, if there's any. The machines operate faster and better after they clean them up. When we changed computers, they set it up and got Outlook going. They've really been helpful because I don't have anyone else to go to for computer problems.

We were having horrible problems with our computer and nobody could get it fixed. Our cable company recommended Bask. The Bask sales team told me what packages they had and what they offered and I decided which one works best for me. Most of the time I've had really excellent and fabulous technology advisors while the tune-up guys haven't been as communicative as I'd like. But that was just a couple of times, otherwise, they have been very helpful when I've had problems. I really like the service for my own personal peace of mind.

I was with iTOK for many years and then it became Bask. Their 90-Day Tune Up's effective and back when it was iTOK, they remind us of that. Now Bask does not, I had to call them. Recently, I waited two and a half hours for them to get back to me regarding my issue. The technology people are okay and everything is working fine now but the quality of service seems to be going down since Bask took over so I am looking for another company.

I’ve always had the deal with iTOK to do a cleanup every three months. I’ve used them for quite a while so I wanted to keep it going. Then, a rep called me and said that they had changed over and he wanted to keep me on a plan. They hadn’t heard from me for a while and they wanted to clean my computer up. And then I renewed my subscription.

I’ve been a Bask member for over seven years. I’m a senior citizen and I have a computer and when something goes wrong with it, I don’t know who to contact for that kind of thing. So I decided to try this type of thing and see how it worked and I’ve been totally satisfied since. I’m on the Platinum program. I’ve been having the tune-up done every 90 days ever since and it was effective. However, I’ve had one bad experience with a tech. He was talking tech language and I was a talking live person so we didn’t agree and I hung up on him. I probably wouldn’t have that person again. The most recent experience was really good both with the front office person and the tech that I worked with. He was able to provide the assistance I needed, helped me to understand what I was looking for, and made some good suggestions for me.

I use a computer in my business and I was looking for a reasonable backup and quarterly tune-ups on a regular basis. Bask seemed very affordable. I went with the quarterly maintenance of my computer and daily backup. From time to time I have conversations with their advisors, and everything seems to work fairly smoothly. I also took advantage of the 90-day Tune Up which is reasonably effective.

I have a small business and needed reliability for my IT and Bask was the only one I know. Their sales and support team have been excellent. I call up their tech support when I've got a problem and they usually respond almost immediately. I get good service from them. Their 90-Day Tune Up is very important and I don’t think it’s something I could do myself so I use them.

Me and my wife had computer problems that we didn't know how to fix so we availed Bask. I like them. Sometimes my machine has frozen up or malfunctioned and I called them and they would explain to me how to how make the connection with them, and they take charge of it. When they were finished, everything was cleared up and it worked. Also, their technology advisors would stay online with me on what we were working on the computer together. Their receptionist is also helpful when I have to go through one.

I've had Bask for years. I was having some problems with my computer so I looked into tech support. I don’t use my computer a lot, but I decided to keep the service because I have problems every once in a while and they help me. Whenever I have contact with them, they are the most helpful technical company I have ever dealt with. They’re really nice when you talk to them on the telephone and they’re concerned about your problems and they do whatever they can to help you fix them. They even go above and beyond. They’re an excellent team and I’m very happy with my service with them.

I had problems I couldn’t fix on my computers and have had local people who all want to sign a contract and charge me so much a month it’s just ridiculous. The reason I picked Bask is because they offer service that if I need somebody, I can call and it gets done. The way that the business is structured is fantastic. I have two computers this year and on a 12-month contract with Bask. The technology advisers are great. If they can’t handle things, they send it to the next level. I can actually talk to somebody while they’re fixing. They're easy to get a hold of and reassuring as far as the knowledge and function of computers.

One day, I was having a problem, and I'm not really good with computers. I figured it would be less stressful for me to have somebody to help me. I started looking and found iTOK. The technology advisers are always great. I've had them restore and fix things twice. For the most part, they take care of it right when they are doing my tune ups. They take care of most everything right then. There's been a couple of times when things went wrong. They've had to help me and get everything back up. One time my computer went out and they had to get everything back up running and everything was back up and I was able to get all of my pictures back.

I went on the internet and found iTOK, now Bask. I called them, decided that I would give them a try based on our conversation and I have not been sorry since. Recently, my computer updated to Windows 10. I spoke with one of their techs and he made me feel pretty confident that I needed to go ahead and do that. He spent time with me to explain it out. Then I wanted to make sure everything I have with them is still up and running and he checked it for me. Any time I've had a virus or slow moving computer, I'd call them and they'd take care of it. I absolutely love them and I don't know what I'd do without them.

Being a senior citizen, I needed Bask to help look after me as there were things going wrong with my computer and I wanted to be safe online. Their staff is always excellent and fun to deal with - never impatient or nasty. They have helped me through a lot of situations and taught me a lot. They even tune-up my equipment on a regular basis. Their technicians were very informative and explained what they're gonna do or what they've done. I wouldn't have problems for a while after their service, but if something came up, even if it's not related to security, I called them and they took care of it for me. I’ve recommended Bask to several people.

I had a Windows Outlook-related problem with my personal computer years ago. Somebody at my work mentioned about Bask and I wasn't aware of other companies that would provide that service at the time, so I picked them and have stayed with them for about nine years now. I started out with the month-to-month then I went to an annual plan. For the most part, my interactions with their technology advisors have been positive. I'd call them up once in a while if I have a problem and they've been very responsive to fix them. We also do the monthly maintenance.

I used to have a lot of problems that I couldn't solve myself so I got Bask. I had the Platinum plan but now I just have the one computer on it. I've had them now for six years.

I had a guy working for me years ago when I had a computer problem. I asked whom he used to get it fixed and he turned me on to Bask when it was still called iTOK, then I started using them. Everybody I've spoken with from Bask has been very responsive and they help me with my problems. Their techs are very straightforward and help me with anything that I ask. It's been great. Bask also sends me a reminder or give me a call for the 90-day tune-up and I use that regularly. They did a computer tune-up for me and at the time, the tech doing it also installed Windows 10. Windows 10 gave me a bit of grief over the next couple of days, but I called up and got help with no problem. I'd continue to use Bask because I get good service.

I needed a fast response tech support whenever something goes wrong with my computers and Bask has always provided good service for me. I had a renewal (I think it’s the plan that lasts two years because there are annual subscriptions) and it went very well. They said how much it would cost and I paid the bill. The technology advisers have all been quick to respond to my technical needs and I get a fast response on the technical service, so the people who triage it upfront are good. The 90-day tune-up I do every 90 days for three computers is very good. The service works for me, overall.

I started with iTOK and when Bask took over, they said it would be the same service. I've always taken advantage of the 90-day tune-up which is very good for my machine since iTOK always alerted me. Everybody's nice and they’re very religious. So far, I have my backup set everyday and they do it fine. Usually, the tech support is automatic, like four times a year. I'm very happy with Bask.

I was looking for a service that I could rely on to assure that I was problem-free when it came to using my computer equipment. We went through a renewal subscription for our services with Bask and their team was very helpful. I was also in the process of making several changes to my account, including purchasing a new laptop and they were able to assist me with making the connections to a service technician to help me with that. The tech was knowledgeable and sensitive to the issues that I had related to transferring my files from my old computer to my new one. He made the experience pleasant. There's also a 90-Day Tune-up that is part of the annual program I'm involved with. I found their services to be helpful and I have never had an issue over the course of time I've been with iTOK or Bask where I was left hanging. We always seem to find a solution one way or the other and that's why I rely on them so much.

I got the virus protection and backup from Bask. I stuck with what my husband did, except I went from getting the max down to just the basic. Aaron was the sales rep and he was really cool. However, whenever I asked for them to back up my new computer, it came through in some kind of code language, so I’m having somebody work on it here. My other computer had this old stuff and it came back in code. It didn’t jive with it. But they’ve all been good. I’ve signed up with them again and they’re gonna do backups for me.

I was satisfied with iTOK's service, so when it transferred to Bask, I kept it. The technology advisers at Bask came and tuned up my computer, and then I had problems with it so I had to call them back. They corrected what they did wrong, so I was glad because it's the first time I dealt with them after getting transferred from iTOK to Bask. I never had a problem like that with iTOK and when I called, I found out I had 30 days to call them back and get it corrected. They took care of it, so I was happy with it.

I love Bask. Their representatives have been friendly, knowledgeable, and very competent. I am amazed. They're better than the Philippines, it's not even comparable. They're also intuitive. They've dealt with so many unintelligent ladies yet they do not take umbrage.

Sometimes with Bask, I have to wait a long time to get someone to answer the phone. I didn’t use to have to do that. But I have been pleased with the way they help me when I need it, and they’re very polite. Two days ago I had a call because I couldn’t get in my email and they fixed it in two seconds. I also take advantage of their 90-day tune ups. It really helps and I don't have to worry about it because they'll let me know when they'll do it. I would not want to stop being with them because I really like the fact that I can just call them up, let them know what the problem is and they really get it fixed. I’m very happy I have this service when I need help. I tell other people about it.

I've been with Bask for 6 years and it's always been great. I had Invisus before and they were a good company but they charge very high rates so I went looking for others that's less expensive. I came up with Bask. I called them and they sounded they knew what they're doing. They had good, credible communication with me. I gave them a try and I'd been extremely happy with their service. Their people have always been extremely helpful. Also, most of the time, I take advantage of the 90-day tune-up. They send me a note and they text me a couple of times to get around to it. It always keeps things going and one of the things I like best about Bask is they take care making sure that my computer's protected from viruses. I don't have to pay extra for those things.

I was having some problems with my computer, and someone recommended Bask to me. They were very helpful, listened to my concerns, and did what they promised.

Finally, a computer service company that does what they say they are going to do. Great tech support and customer service at an equitable fee. Best find in a long time!

Of all the things that we ran into with stores online, iTOK was one of the best. So far, we haven't been disappointed at all with the service. I switched machines. I went from an XP (really slow machine) to a hopefully better Windows 10 system. That went very well. In fact, it was almost effortless for me. And what's good about it is their technician was able to backup all the files that I wanted to keep the information (pictures and all my contact list). He kept that intact for me, and all I have to do is figure out the new computer and how to extract it.

It was fabulous with Bask. I could get in touch with them 24 hours a day and they would answer any kind of questions that I had. I had a big problem with them a year ago and these guys worked on it for days and finally figured out what the problem was. Their technology advisers have always been great. It's the most impressive company that I have worked with ever because I don't have to bring my laptop in. I don't have to wait for days to get it finished. They've always been very good.

I've been with Bask for a while and they do a good job for me. They are knowledgeable and able to explain everything. They'll try to fix my computer over the phone but if they can't, they'll take control of my computer. I've had a couple of times when they've had to take control of my computer and they've always fixed it. I've recommended them to people.

I've been with iTOK for a number of years. They're under a new leadership and everything now, I presume with the new Bask thing. After I renewed this time, I immediately had to call them up to help me reinstall my security ware which took about two and a half hours out of my business day. That was frustrating. I did not have that happen to me before. The problem I had is that all of a sudden my security programs says we can't do anything else, call them immediately. So I did and got cut-off a couple of times trying to get in to call. It's hard to get in, first of all with the couple click offs and contacting a live person. And secondly, because my onscreen trigger didn't work because of the changeover.

I've been with Bask for so long. Their reps have always been courteous and they've done whatever I wanted. They've been really good and I don't have any complaints. Their tech advisors have been friendly, too. They said if I have any problems, I should call them and they'll be glad to fix it, which is nice. So far, we're good.

I needed tech support because I had a problem one day and I just kept hitting buttons. So I got iTOK's service and stayed with them ever since, even when they became Bask. The reps have always been very fantastic. I’ve never had one problem with them. They’re there when I needed them and when they try to explain to me, they’re not above me, try to tell me I didn’t know what I was talking about. So I was very pleased. Most of the time I look for the time for the tune-up to come, but otherwise if I have a problem, I call Bask right away. I always get help, one way or another. Everybody is very good and I tell other people about Bask.

My experience with Bask in the past year has been good. Their reps were wonderful although they were better when they were iTOK, but they're still pretty good. It seems like they handled problems better then. When I had iTOK, they were 10 out of 10 compared to Bask's 8 out of 10 today. And the guys were much friendlier then, while they're a little more businesslike now. I'm an older woman and they have to be very understanding with me because I'm not good at computer. So, the guys that I used to get with iTOK were really patient and wonderful, and Bask, they're good too, but there's just something missing.

The last time I contacted Bask was regarding my NOOK notepad. I always played Words with Friends but the game said I needed Wi-Fi connection, which I had. It still wouldn't play with me. We did not resolve this issue, though. I've had techs that knew more than the guy who helped me, but he couldn't transfer me to anybody because he was working from home. It wasn't that he was a slouch because he did try hard. I would like to have had the issue resolved, but I also realize that NOOK is not the greatest notepad in the market. Other than that, I've been happy with Bask so far.

Bask offered tech support, back-up and anti-virus protection and since I liked their package, I went with them. I've dealt with a variety of their techs and they've all consistently solved my problems. They have been capable and professional. So far, it's been favorable experience and I plan to continue with the service.

I am cancelling my membership with Bask. I can never talk with a real person, about problems I am having! Very Disgusting! I could call and talk with an iTOK person! I only subscribed to Bask a couple of days ago, and I am very disgusted with the company! It is impossible to call myself and reach an individual person!

My mom already had her computer covered by iTOK. She had gotten a virus a long time ago and iTOK helped her out. Then they switched over to Bask and they pretty much did the same thing. We’ve been happy with our coverage. We had looked into getting tech support to continue keeping her laptop going good. Their sales team emailed me to see if I wanted to renew. I liked the email as that was very simple for me, I ended up going with Platinum plan. They also do a quarterly TuneUp because I just got an email to schedule my next one. They make me feel like my computer is safe.

I've been with iTOK for the last three years and I'm not very computer literate. Systems fail and then you lose your stuff, so I was researching around to see if there was something or somebody that could help with my system, so I decided to sign up with them. Because of the issues that I was having at that time, I ended up getting a new system and they sent someone right over to transfer my stuff and they were just very attentive.

Once, one of the computers had a problem with something that was on it and iTOK gave me a price to do it and took care of the problem. I do take care things of my own. The computers are for the boss, and I have too many computers to take care of and I can't do all of them. If I have to change software, I don't have to worry about it if it gets a virus or malware because Bask takes care of it. I still have to go buy ErrorTeck and Defrag, but I don't have to do it often. So I've got somebody else that can take a look at the computer and if people have a problem, I can have them talk directly to somebody else 'cause I can only do so much in a day. The boss pays for the account on his computers and how many ever there is on that account. It's for the company, and we pay once a year.

Computers are a menace to the average guy and I'm an average guy so I looked into tech support. Bask was local and affordable so I went with them. I recently had a tune-up that went wrong and my computer had lost a whole lot of data. They came back in and restored the data but they didn't restore it to where it was before. They created a lost data file for me because they couldn't get it back to where it used to be. But I'm still able to work out of that. They screwed up but they fixed their mistake. Other than that, generally speaking, they keep my stuff running smoother and faster.

I wasn't very good at fixing things. Bask had a good reputation and was recommended. I had a good experience with them the whole time when I used them before a couple years ago. Recently we changed and have different computers. I have my own computer back and that's why I went back with Bask. I have their $19.95 regular contract. The technology advisers I have spoken with and asked about what was wrong or what to do, fixed it for me. The 90-day tune up was good too. They're efficient and very friendly at Bask.

Bask is amazing, and I really like them. Their customer service is probably one of the best that I've ever experienced from a public company. I chose them because they did the things that I wanted. They did both backup and internet security and they use Trend, which is a really good internet provider. Their monthly rate of $9.99 was reasonable for me. I've had interactions with their customer service and with their IT people and it's been a really positive experience in both those areas. They're very responsive and they care of the customer instead of just trying to upsell.

I went from working in the office to being able to work out of a home office. And since I didn't have IT support at home, I decided to look into tech support. I talked to BASK over the phone, made a decision to go with them, and it's been great ever since. In many years, I've had all kinds of actions with them. I have four computers and four laptops that are covered. Occasionally I might have to call twice after something they fixed didn't work quite right but they've always been able to get somebody back on the phone. Just last Wednesday they installed an older printer for me and I worked with that till they got it working on me.

We’ve been customers of Bask for years. We had an issue so I called them and they fixed it, then we found out about the contract. Bask had been very helpful and seemed to understand. I love them when they can take control, and it always turned out to be a good experience. They're there when I need them and they have consistency in getting the problem resolved. All of the tech advisors are very good as well. Even when they do switch offs from the main person who starts it, that’s always been seamless and good. I also pretty much use their 90-Day TuneUp always and I enjoy getting the reminders.

When I first got into computers, it was pretty easy to get hacked so I knew I needed someone and used iTOK. I like their ads and I’ve had really good service with them. The sales team were really courteous and the iTOK technicians were fine. They just changed their name to Bask and I re-signed up with them so I have to make an appointment for Bask technicians to service my computer. I got a tune-up at the end of last week and I have another big project going on so I’ve been putting the 90-day TuneUp off and that’s what I have to do now. They're good and very reliable so far.

I'm a platinum member of Bask and I've liked them ever since they were iTok. I wanted to keep my computer running smoothly all the time and I like having 24/7 support. I'm totally satisfied with my experience with them. Anytime I've got any problem, I give them a call and they straighten everything right out. Everybody should try them because I think they'd be more than satisfied.

I use iTOK to back up my files. I work from home and I wanted somebody to make sure my files are backed up if anything ever happens to my computer, so I wouldn't lose all my work. The contract I had with them before included tech support, but I didn't really need it so all I have now is just for backing up my files. I did use it before to help me get some files back that I had lost. In that one moment, it made every penny I spent with iTOK worth it.

I was having problems with my computer so I tried Bask out of a quick online search. I have been with them for probably five or six years now and I've been satisfied with it ever since. Their sales team has been very good for the most part, but recently, I have three computers on two or three different contracts and it seems like my services are getting confused from one to the other. I haven't done anything about it but I've been meeting to place a phone call to try and straighten that out. Also, about six months ago, I had a problem with the grand application and they were very helpful. The suggested solution was very simple but that helped from that log. The advisers have been very good which is why I decided to keep the service even though it is expensive and I could probably figure the problems out myself. But I don't have the time and the patience to do that, so I'm happy to have Bask take care of it.

I had an interesting experience with Bask. They're good guys and girls. I understand now that they're bigger and better and supposed to have better service but a couple of weeks ago, I turned on my computer and it said that I hadn't been backed up in eight days and that I hadn't paid recently. That wasn't true so I called up Bask and they said that I got to have a tech, but they're too busy, so I have to stay on the line. Once I get on with a tech, I take an hour or two.

A few years ago, we were looking for a service that would keep our computers okay. When we found iTOK, we subscribed to them and so far, the service has been very satisfactory. We've had some problems where we thought we had lost files but they've been able to rescue them for us.

My niece recommended Bask and it has worked out for me. Finding tech support around where I live is an impossibility, and it has been really easy with them. The 90-day tune-up worked wonderfully. I've always had good interaction with customer service, who have been patient and nice. I do recommend Bask to friends and while a lot of them think it's too expensive, I don't. Bask worked really hard to fix a lot of my problems and I've not ever been unhappy with them.

I got a virus in my computer and Bask was able to fix it remotely. The tech support was great all the time I deal with them. One time there was one fella that didn't have the best bedside manner. He was over his head. But it was one out of 30 times. They've done a good job. For the most part, they've been knowledgeable and courteous. Also, I got an email saying that I have a tune up and I took advantage of that and it helped my computer. I like that fact that I don't have to take my computer somewhere to get it fixed, Bask can do it remotely.

I had a program that I was running years ago, and it was from a long-distance company. I got frustrated because I had to make long-distance calls to them if I ran into any trouble. Then they went belly-up. At that point, I had moved over to a local company so I could have local help. The company expected me to be tech-savvy and able to handle all the work myself with a little bit of guidance from them, and I couldn't take it. I needed somebody to help me. I got involved with iTOK about four years ago. They were always good to me and reasonable cost-wise. I've recommended them.

All I know how to do was turn on my computer and use it. I had no idea how to fix anything so I decided to get tech support. Somebody that worked with my husband mentioned iTOK probably about 10 years ago. And now I depend on iTOK. I pay once a year and I can call them whenever I want. I get a tune up every 90 days. My computer’s not new and it still runs fine. I have a laptop that they take care of too.

I have been using Bask when they had another name, iTOK, years ago. When I got a new computer, I tried using it before having someone look at it and I had all sorts of pop-ups and bad things happening. So I wanted someone to look over it and take out the bad stuff. I signed up for a year and that sounds like a good deal to me because I don't have anyone to take care of my computer. I don't take care of machines, I just use them. The technology advisers signed up, and I turned the control of my machine over to them, and they did the work on it. They were very pleasant and courteous, they get high marks from me. They did 90-day tune-up and so far, I haven't had any more trouble. So I'm assuming it did what it's supposed to. Overall, I'm very glad that there are companies like Bask out there and seem to be a good one. They made it easy for me and took care of the work. The best thing is I didn't have to do anything.

Initially, Bask was the first one I have heard of where they could do the repair without me having to take anything out. I was unable to get out of my home on a regular basis and I didn't want to be without my computer. I've been using it for a number of years now and Bask always gives excellent service. Any time I call them, I get a response within a reasonable amount of time. They do everything that they tell me they'll do and sometimes more things that I didn't know about that needed to be done. They're always polite and check back or give me a means of checking back with them if there are any other questions or suggestions I have.

I needed help with a computer issue. Bask has been great and does a good job for me. I’ll recommend them. I’m a Gold member and need to start taking advantage of their tune-ups.

Many years ago, I got hacked by a company called UTH which stands for Under The Hood and posing as a Microsoft Windows contractor. I had to hire a computer company and I went with Bask because number one, they’re based in the United States, and number two, I can understand the people that I talked with. In other words, communication was the biggest thing for me. When I first hired Bask, they had an expert. I called them and I talked to someone who said “I’m going to put you with a guy that handles these guys.” The technician was very good, got the issue taken care of, and told me, “They won’t be back.” I have also taken advantage of their 90-day tune-up and my computer’s running much better since. I was really happy with everything and I would recommend Bask to anybody.

I'm always having problems with the computer. I am kind of computer illiterate and Bask helped me out so good on the first time that I got a contract with them, I've kept it ever since. The plan costs me $39 or $49-something per month plus $19.95 for the second computer which my husband uses. Every one of the techs have been great. If the guy I had didn't know what to do, he got me somebody that did. So it's a good team.

I've had iTOK for years and when Bask bought them out, I continued with them because I was very happy with their service. I used their tech support because I don't have anybody here in my home to help me with my computer since my children are out of town. I've been very happy with Bask's service and whenever I have a problem, their sales reps are right there helping me. Their tech advisers were quite sociable and everybody has been honest and very nice. We've had nice conversations while they're working and I feel like I'm a part of the team. I'd be lost without them.

I was having problems with my computer and needed some help. I’m glad that I can get someone from Bask to help me with a computer when I have a problem. They were very helpful and we determined that the problem was something that AT&T would have to handle. The Bask rep was nice to give me telephone numbers to call and AT&T did help.

I was a subscriber to iTOK before Bask took over it. I initially experienced some virus and slow computer operation. There was a pop up on my computer with iTOK's name. I checked them out and it was how I started with them. The techs are qualified in what they’re doing. They rectified the problem I had about a month ago. I still have one issue I need to get back to them on, but I’m able to deal with it off and on.

About five years ago, I signed up with Bask and I renewed it every year. It was to make backups for my computer in case something went wrong. There were a couple of times I lost all my data. The first time the computer went down, I wasn’t so happy with the Bask guys because they were not backing up all the ones that I wanted. After that, one of them added a bunch of more files and so right now I’m covered well. I haven’t had a problem since then, except for the ransomware I had. Some guys got in with a thing where they change all my filenames. We paid the ransom because they got into our offices where nine other computers were affected too through mine. I called the technical guy up at Bask and he went through my files and got rid of my infection, but he couldn’t fix my files. He could have backed up, though. I am happy with the service I got from Bask now. They also gave me a tune-up.

The sales team of Bask has always been pleasant and helpful, and the tech advisers have been polite, too. They usually have to work on our problem for a while and they call back promptly, though not always. It's good that Bask is there because they're reliable. We don’t have to get somebody coming in or take something anywhere, and that’s very helpful. The experience is satisfactory on the whole. They do what we need to have done.

I’ve been using Bask for about seven years now. I have their yearly plan and I also take advantage of their 90-day tune-up which has been good. Bask really takes care of me and they provide great service.

I have a small business and I depend all my business system by a computer and so it's really important for it to be working. I ran into some problems that I couldn't get my friends to figure out how to solve so I figured I'd get some professional help. Price was important. I tried iTOK for a couple of calls, and it's been six years that I've been with them. We do the tune-up every quarter for two computers.

We've been with Bask for four years when they were iTOK and they were very good. My wife has used them a lot more than I have because she has four different devices that always seem to have some question. Meanwhile, I use them to back up my files and keep the malware in my computer cleaned up on a regular basis, and it works pretty well. We got the platinum plan for the unlimited tech support. They did it for us for a reasonable price so we stayed with them. They get the job done and are very professional. I had a printer interface issue once, and although they took a significant amount of time to get something that simple to work, and had to take everything off the computer to reinstall the software, it's been working great ever since. The only negative is they're rarely on time. They tend to be 20, 30, or 40 minutes late, which can be a little upsetting especially if I want to get out of the house. But overall, they meet our needs.

I’m an independent business owner who works from home and I’m too old to learn IT. I had a number of computer issues which Bask resolved relatively quickly and to my satisfaction so I continued to purchase their services. I have their highest plan which is the Platinum and it's been very effective for my machine. I've minimal interaction with their tech advisors but the ones that I had had been quite seamless. They contact me once every few months and we set up a time and they go to work. The plan works very well and it's been an extremely positive experience with Bask.

I have the silver plan with Bask and I give my debit card to them once a year when my contract is to be renewed. For the most part, the tech advisors have been good but I'm not too happy with the females because they aren't as efficient as the males. It takes forever for my computer to come on and it still does.

At the time, I had retired and needed a new computer. I needed somebody to do the updates and wasn't pleased with using a Norton-type of virus protection for my computer so I looked into iTOK and decided it's what I would try and I've not been disappointed. I've been a member since they first started and never had any complaints except for one, right after they changed to Bask, and it was corrected. I've thought about going over to another company but I like the friendliness and rapid response to any of my problems so I've stayed.

iTOK is in Nevada and my son who has been using them for five years told me to choose them. When they changed to Bask, I didn’t know it until it said my files weren’t backed up for ten days and I called to inquire myself. Anyway, I have their Gold standard plan, and I can get one or two things per time but then I have to upgrade to get it all the time. It's good because I can call them anytime. Their advisors work with me if I tell them I'm having a problem. I'm back and forth at the computer, and they chat with me and make sure it’s solved. Every three months, they also clean my computer or take off cookies.

I was having trouble with my computer so I did a search on Google and I found Bask with tech support. All the sales team ever did was try to get me to pay for a whole year upfront, which I did. It was $240 a year. The first time I was having computer problems, I got a hold of them and they spent all night working on my computer. They said it was a hardware problem. They couldn't fix it even though they've charged me $100. And I asked if I could get a refund since they didn't really fix the problem. They said "sure", it wasn't a problem. I thought that was the best customer service. They're a great company and I've been loving them ever since.

I wanted someone to do tech support. I’m all alone I don’t know what to do and it’s too expensive to take it out. I had the best plan from Bask. I have automatic 90-Day TuneUp and it seems fine. Their service team was definitely courteous. Their reps are very knowledgeable and patient. I call with dumb questions and they answer them. I can call them at any time and they’re usually quite prompt. They usually solve my problems and if they don’t, they’d come back and do it again.

I have been working on another person's computer trying to fix some problems for them. I searched for online services but was not too happy with the ones I found so when I got on my own computer I researched on online tech support services more and found iTOK. It had good ratings so I gave it a try and the rest is history. Then I had a virus that grabbed my machine and it wouldn't let me get back on. I called tech support and they were able to get my computer out of the problem. The only thing is they're a bit pricey. But, I was able to use their 90-Day Tune Up several times.

5 days ago I subscribed and are still trying to clean up my computer on all the problems originally requested. On two items I had had to ask twice - and I was told "good thing you caught that because after 30 days, you'd have been charged". Hello? After $400 where others charge $250? I elected to pay the premium because of the glowing testimony of existing subscribers. I found out why negative responses are difficult to come by: after the latest repair was done (very well) by Hecarron I gave him a "10" but still reluctant to recommend to friends. He was reading as I wrote and typed frantically insisting that my review pertained to his work done. In spite of his pleas I was not going to enter an untruth.

I haven't had the occasion to use them since they became Bask, but I've used them when they were still iTOK and I didn't have any problem. I was pleased with their service. Their sales team has been pleasant and helpful, to the point where my son, who lives out of state, has on occasion made a three-way call because he knows what kinds of questions to ask, particularly when they were going to renew the service a couple of times and he wanted a better understanding of what services they provide. Through the online chat, I tell the rep my problem. They tell me how they're going to fix it, and then they'll call me when they're done, which has worked out fine. The 90-day Tune-up is also effective and it gives me some peace of mind that if I have a problem, I can reach out to them and they'll help me. Overall, my experience has been very satisfactory.

I was having some problems with my computer. I ended up going with the Platinum plan of Bask. Their sales team was pretty good, and they were very courteous and professional. The technology advisers have been very helpful and they’ve always had my computer problems cleaned up.

I've been an iTOK customer for a few years. Somebody advised me about them, and the sales team explained what the cost would be. I said okay and I've been paying it. The techs were good as long as I can understand them because sometimes I get people I can't quite understand. I do the tune-up every 90 days, which I did last month, but now I came up with a problem of not being able to sign in to the internet. It keeps saying "operation time went out" and I don't know why.

Since I became disabled, there's a lot of things that I can't physically do on my own anymore so I now need assistance. I've been with iTOK for a long time and I've got their full package for a year. Their sales reps were courteous, kind and helpful. I get a tune up anytime I want. They did the service once and the machine has been working fine. I'd recommend them.

My home computer had locked up and I couldn't get anything to work. So, I called for tech support. And interacting with the sales team of Bask has all been positive. I took the Platinum plan and it's great. The technology advisers have been wonderful and always been able to get me out of a jam and that's what I pay them for. I signed up for the 90-day tune-up and it keeps the bugs out. Whenever my computer is slowing down and gets to where it needs help, Bask does a good job.

I did things wrong in my computer and it wouldn’t work so I tried to find a tech support and got Bask. I had their plan where you can get in touch with them as many times as you need to fix stuff. When I quit working, I went down to the basic plan. Now that I'm working again, I went back to the full plan. I don’t understand a lot of the things they tell me but they always find stuff and fix it. I still don't understand how they can control my computer. They'd show me stuff on the screen that I didn’t pay attention to that is causing a problem. I don’t know what I’m doing on the computer, but I keep trying. They help me a lot and they've been very effective. I’m glad they’re there because I would probably be doing things the wrong way if they weren’t. They're really great, nice and helpful. They're like my buddies and my computer lifesaver.

I've been with iTOK for about four years. My computer was running slow then and I needed somebody to clean it up. I didn't want to have someone come to the house, so iTOK worked real nice. I got the all-inclusive $280 plan where I can call them every day if I want, anytime. Their support team is very good, knowledgeable and helpful. We set up an appointment and they're always on time. Or sometimes if I get in and have a problem, they'll do it right then. I'm very satisfied. The tune-up is also very effective.

I'm already 80 years old and I don't know what's going on in my computer, so I thought of looking into tech support. A guy looking at my computer told me about iTOK. The sales team was knowledgeable and were able to explain their services to me. I ended up with the $420 a year plan. And when I call them, they get back and help me with my problem. My machine is working better than usual ever since.

My wife and I both have computers and she set us up with iTOK. We've been with them for a number of years and we pay annually. When I've had problems, I've called and asked for a tune-up. Sometimes it's good, sometimes it's not. Same with the techs. I hate to say it but I've had more trouble with the women technicians than the men. Everybody's always been friendly so there's no problem there. But a lot of times, I don't think they know what they're doing. A couple of the men we've got have been very good but I never know if I'm going to get them or not. But I'm glad we have the service. I know they just changed the name but it seemed when it was iTOK, they were better. So I don't know if the people are still the same.

With the modern age and viruses, it makes sense to have someone who knows what they’re doing to help keep up to speed so I signed up with iTOK. I’ve been with them for about 6-7 years now under Gold plan. Their sales team has always been good. With the plan I was on, their advisors would do backups and computer tune up every quarter. They usually pre-notify me and lets me know that it was time for it and finds out the day and time I could talk to them. There has been a little let down on this transition that’s gone from iTOK to Bask. But I think we’re back up to speed now. For the most part, everything’s been timely and useful.

I've been with Bask for years. I'm not a tech guy and I needed to be able to tell somebody about my problems with my computer the best way I know how. I can't do that to a recording or a machine, only to another person, so I went with them. And, I've got nothing but outstanding service from them. Everybody has been perfect and I couldn't ask for anything better. I get a tune-up every three months and it's great. My machine is less than a year old, I've had hackers and viruses and every time I called them, they cleaned it up and straightened it out. It wouldn't be able to function if I didn't have them.

I've been working with iTOK for probably five years now. The people that have handled the sales aspect have typically been the people that talked me through what their services are. My interaction with them has been brief. Initially, I needed some help with routine tech support for maintenance issues on a PC and software. The tune-ups are reasonably effective. We went in for the yearly update on my service agreement and we were alerted that iTOK is Bask now.

I needed something that I could trust and some offers of other companies didn't meet my standard. So, I went with iTOK (now Bask) and have stayed with them for a long time. Their sales team have always been helpful whenever I've had any questions. I have the plan where I don't have to pay for any service calls. The advisers were very friendly and helpful too. I appreciate what they do whenever I call. I took advantage of the 90-day tune-up and it's doing okay for my machine. I'm satisfied with Bask. It's a very successful experience.

We've been getting viruses before and I've heard that Norton was a good antivirus but then somebody said they're not what they used to be. I heard about Bask so I gave it a shot. Since we've had their service, we have not gotten any viruses on our computer at all. We got one and they took care of it. I'm completely happy with the service except for one point. A short time after we got them, our hard drive crashed. My wife is a shutterbug and when they put the stuff back on our computer, the pictures weren't in the right files. The pictures were in one giant file and all her small files were empty. But that happened several years ago when they were brand new and I've been told that it has been cured already. They said, "So if your computer ever crashes again, everything will be put back to where it was."

I called someone from Bask last week and they tried to help me with my computer. The gentleman who helped me was delightful and very helpful, and I'd give him an A-plus. He said I needed my browser and computer resolved. He added, "You're gonna be forced to buy a new computer because you'll continue to have this problem" so I bit the bullet and bought a new computer. What they did is take everything off of my old computer and put it on a disk. I put a few of my things on my new computer. However I'm so confused. I'm 95 years old and I don't know what I'm doing. I've spent two hours last night and did not get one thing done. I'm about to pull my hair out.

I've contacted them on-line 3 times in the last 30 hours for tech support and have yet to hear back from them. This has happened multiple times and I'm sick of it. I'm cancelling my service immediately. They had up-saled me seriously to get better support and it's only gotten worse. Don't sign up with these guys - waste of time and money.

It must have been almost 10 years now since we got Bask. It was iTOK then. I can almost predict the number of times that I had something go wrong. Usually, it was because I had an old computer that had to be upgraded. When Windows 10 came out, we had it installed on a new computer and it did not get along with Google. I made over 40 calls for this. So every time I got Windows 10 installed, I had to go back and get Google worked up. I went through 47 different technicians over a two-month period. I still have a couple of minor issues but they aren't really worth mentioning at this point.

I've been with Bask since they were iTOK. Same great service, courteous-friendly techs, the best of the best. If you want the job done right, call Bask. They're the only ones to call for your computer needs. I trust no one else.

I get a tune-up every three months and it's very effective. I'm satisfied with Bask.

I have the premium deal, which is the best and most expensive I obtained online but I haven't been too sleepless with the experience I had. I've had them for at least ten years now, but they’re not doing things the same way anymore. It was better before and I've usually been very happy with them because they were super responsive and took the initiative. They used to key messages and that was terrific. When I was due for an update, they would keep contacting me via email saying, "It's time for your tune up." And if I forget to react, they would call to make sure that we did it and set up an appointment for the tune up. My computer hasn't been tuned up in a year. So there's something in this 90-day tune up thing that's not working the same way as it used to.

I had Bask many years ago and they've treated me nice but as an expert, I don't think that they are so much. My computer is still doing the same issue that I had before so I don't think they are so genius. And the last time I talked to them, they screwed up my computer. I lost a day of work because I was sitting down with their tech but he couldn't fix it up. Before, I could go to a file and send it to the email, but now, I cannot do it. They wanna be so proud of themselves and I ask "Why don't you get another support?" and the tech said "No, I will figure it out." But he didn't. He should have advised another tech support and ask them what they think, but no. He just went ahead and said they cannot fix it. Bye. Click. The end of the story.

I was using iTOK and they changed their name to Bask. The fact that I would have problems made me look into tech support and they did some help. I’m on the yearly program, and they keep a watch on me. Their services to my machine were fine. My interactions with their sales team have been fine. Everybody has been polite, nice and helpful. So far the Bask technology advisors have been able to help me out.

So, I figured I'd try again to get a refund. I did get a supervisor who was super helpful and he pursued a resolution. I have yet to get the refund as the supervisor said it would take up to 2 weeks, but in fairness, I felt I had to update my review. The supervisor did ask me why I was unsatisfied with their work and I felt that he acknowledged what I was saying. It was great to feel heard rather than dismissed. So if you have issues with Bask, keep trying. I do think many of the techs do try to get things right.

It's a matter of protection with all the hackers and scammers, and ability to have our files backed up including not losing our picture files that we looked into tech support. And we've been an iTOK client for years and had the Ultimate plan. But we had to interrupt our service due to financial issues. Been kind of hanging on hoping they would get re-established because we do need the service, and we were able to do monthly basis for right now.

We deal with Bask anytime we have a computer problem. I first started with them when I had a DVD player that wasn't working right. The experience has mostly been very positive with the technical staff. They're usually very knowledgeable, quick to respond, and get everything fixed properly. The guys that call in and take control of the computer and do the work are fantastic. I've had one or two instances where for whatever reason, the problem can't be repaired. We do tune-ups all the time and it's relatively effective. It gets rid of a lot of junk in the computer, recognizes any problems and clears things out. It's worthwhile to do. The sales team is one of my least favorite about them. The sales pitches can be a bit aggressive when it's time to renew. It's not my style of how I like to be sold products. Overall, it's been a good experience. For the most part, Bask do provide the service that they state.

I'm always happy with Bask. I pay a lot of money for my happiness. I have a comprehensive plan, a Platinum plan and I got a fairly good deal. I got all kinds of coverage for my cellphones. Everything goes well when I talk to them. Each year they renew and we negotiate what we're doing, back and forth. Every year I also manage to save a little bit of money. The first year they went up but after that, I've been able to get more stuff and save money. I'm in sales myself so I appreciate their forthrightness and their ability to explain stuff to me most of the time. They're always friendly and I work them to death during the year. I get more than my money's worth.

I got iTOK as I wanted somebody that spoke English so I was very happy I got local support. I had very good interaction with their sales team and went with the plan that cost $34.95 a month. My only dislike with iTOK is the time getting somebody on the phone. Other than that, the tech advisors have always fixed or done whatever I needed done. The 90-day tune up is included in my monthly premium and everytime they do it, they get rid of a lot of cookies and junk and my machine would run faster after they're done.

I had a problem that my cable company couldn't fix so they suggested I call iTOK, and I've been very happy. I signed up for their Platinum plan which is $240 a year. I do the tune up every 90 days, and my machine is working better. I also talk to their sales team once a year to renew my plan. They're knowledgeable and they explain the products and services to me. If I have a problem, I call their tech advisors and I really appreciate that they're there. They have always been able to solve my problems for me. I like the confidence of knowing there's somebody out there who's got my back. I've called them for everything - from a problem I was having to questions I have about scam phone calls I get, and they always have the right answer. So my with them experience has been extremely positive.

Our experience with Bask has been good. I've been with them for a long time. They've notified me all along whenever I'm due for tune up and they take care of it, and I've not had any problem at all.

Years ago, I got my computer in really big trouble. I picked the provider off of the internet that was close to me which turned out to be Bask. I talked to a Bask salesperson recently because I needed to make the plan I use cheaper. My plan was one down from the most expensive because I don't need 24-hour service so they helped me figure out the one that would give me most of what I would need. I announced upfront that I'm old, know nothing about computers and that they're going to have to really help me out, and they've all been really nice and patient. The 90-day tune up is great and helped me run things better. I've always had a positive experience with Bask.

My computer was frozen and the Bask tech worked on it a little bit and fixed it for me. It was a very nice experience and they helped me out a lot. But my computer is not working good right now and my daughter can't come in to look into it, so I'm thinking to depend on somebody else - maybe I will get Bask but I don't have the time yet.

I've been with iTOK for about 3 years and I had a great experience with them. Their 90-day tune-up kept my computer virus-free. They're a great company and when I had a problem, they would fix it so I was completely satisfied.

I'm not very savvy on technical issues and my son who does doesn't live close to me so I decided to get tech support. I chose iTOK back then because their tech support were English-speaking, and were very nice and easy to communicate with. They've been very helpful and have done everything they could to get me up and going.

I had been with iTOK for so long. I live in the boondocks and there's no retail technicians available local so I use online service. When the little icon comes up and says it's time for a tune up, that's when I call and get an appointment. I tell the technology adviser to go through the computer and schedule a time. When that time comes, they call me and they take over my computer. When they get through, they tell me what they've done and I'm hoping that they find any problems that would have popped up and cause me a concern.

I was having issues with my computer and it was easier to work with somebody online than to have someone come to my house so I looked into getting tech support. I went with iTOK because the information that I got on them was exactly what I was looking for. I got iTOK's main plan and I always take advantage of their 90-day tune up every time it comes my way. They were all good and very knowledgeable. I wish my computer was a little faster but I don't know how much they can do about that, I just assume that they're scrubbing it. Overall, I'm pleased with the service and I hope Bask continues to do what iTOK was doing.

iTOK is wonderful. My daughter works for a big company and they use iTOK to clean their machines and virus protectors. They spoke English, they were in America and I can understand what they were saying for me to work through issues on my computer. All interactions I've had with them so far have been wonderful, efficient, friendly, and understandable. They know what they’re talking about. They send me messages, I let them do whatever they want to do, and they take care of what I ask for. They call when they’re done and let me know I can take control of my machine again. There is always a new virus, and they have kept my machine from crashing.

So far, the communication with Bask is okay. I still need to call them though and tell them I'm having slow issues with my computer. It seems like it wasn’t completely fixed. So I'm not exactly 100% happy. Usually with iTOK, they would call after and say what they did and what happened to the computer depending on the rep. But I pay the yearly fee and I can call in every single day and Bask will take care of it for free. I like having somebody taking care of things for me since it's an area that I don’t want to do myself.

I was having computer problems about five years ago. I got Bask's help when I couldn’t get help anywhere else and Microsoft at that time was even worse with computer service than they are now. I found Bask very reliable and easy to get to. It's much easier to get hold of them than with some other company that goes to Asia first. They follow up on what they say they will do and do a very good job. I stayed with them after and upgraded the membership. The periodic tune-ups that they give are extremely helpful to me.

The Bask sales team has been pleasant, easy to reach, and responsive. As for their reps, generally, if I have a problem with the computer, I go online or call to contact them, and they respond and take care of the problem. I tell them what that issue is, and they take control of my computer via the internet and resolve the issue. The least amount of time I spend with them, the better off I am simply because that means I don't have a computer issue, but when I do, they have so far taken care of all the problems. Also, I use the 90-Day TuneUp as it kept my computer working efficiently, which is the objective. I would recommend Bask, all in all.

I needed everything backed-up on my computer and it was simple and easy with Bask. The price was good too. I first started with them when someone had a problem with my computer and Bask cleaned it up and helped me with it. The people have all been great and helpful. I had the basic plan where they clean up my computer quarterly and back everything up. I'm a photographer so Bask is mostly for the peace of mind that I have everything double backed-up. The service is good, but I don’t know whether they’ve changed a bunch of stuff because the fee keeps on increasing and it sucks.

I needed tech support because I was having some problems with my computer. I call Bask and they fix the problem. The only weird thing is going from iTOK to Bask. Nobody forewarned me. With iTOK, I have an icon on my computer and I could just tap it and it goes right in the help desk. But now that it's Bask, I have to hunt around for a phone number. It's harder to get to these guys when I need them. Other than that, they're great. The sales team are friendly and nice.

I call the sales team at Bask and they schedule the cleaning of the computers, and they've help me with my printer too. I like their technology advisers and I also got their 90-day tune-up. They do very well with my machine, and the tech support was off-site from my house. I've had them for four years now.

I've been with iTOK for so as long as I've had the computer and then all of a sudden I get a notice that Bask has joined iTOK. And then, when I pushed my icon to get the icon service desk they said it's now Bask. Bask emailed me and said it was time for a check-up, that they would do every so often and make an appointment for. They were helpful and good. I am very happy with Ed whom I dealt with. He is not a technician but he really got me all straightened out. Though I'm having a lot of problems with it I'm gonna make it work the way they’ve got it rigged up. I’ve spent hours and hours with the different people on it but I can make the computer do what I want but not the way I want it. My son is trying to talk me into getting easier computer since mine's quite old. We're just gonna let it right until I get a new computer and then I can change a new computer over to Bask.

I’ve been an iTOK member for years. I was doing consultancy work and if I would have problems down the line, I needed to have that kind of support. I’ve always had positive interactions with the sales team and they’ve been most helpful. I usually make an appointment and they respond and do it. And then they have the interaction that’s necessary for that. Sometimes I’ve had things like not being able to do some kind of app, and I’ve asked and they’ve helped. And sometimes they’ve really gone out of the way to help about something.

We needed easy professional tech support anytime remotely and Bask's website made them look good so we decided to go with them. Every single time I've dealt with their sales team, they were great. However, lately when I call they are so busy that it takes forever to get somebody on the phone. Once they get them on the phone, they're fantastic. This morning I called for a problem and it took 20 minutes just to get somebody to answer the phone. We regularly do the 90-day tune up and it's very effective for my machine. I'm completely happy. They just need to get more people so that we can get somebody faster.

I started out with what they call the "Gold Standard". One time when my computer crashed, they said it would be extra to fix it because there was a lot involved, but if I went to get the Gold, they would make an adjustment and that's what I did. I've been very satisfied. They clean it religiously, every three months. And before they renew, they contact me to make sure that I want to. Bask has been very solicitous and knowledgeable. The sales is very low-key. They just ask what I like and explained how it'd be better to have. For instance, the Platinum instead of the Gold, and it made sense to me. The technicians are very knowledgeable. I have no complaints. It was stressful at first because I didn't know what to expect. But now I know that they're competent and I can count on them to give me good counsel.

I am a long-time Bask client and would recommend them. For 14 years I’ve been doing the 90-day tune-up. The sales team is absolutely amazing and there's such a strong sense of family. We've had very good interactions with the techs. Recently, we’re not able to get our computer up and running. It’s been going on now for a week and we can’t get it resolved. But we will persevere and it will be taken care of.

I live in a retirement community in Green Valley. We’ve got some guys that are retired who take care of computers but they’re always unavailable. I had trouble with my computer once and decided to look around the internet and found Bask. I called them and they took care of the problem. I signed up right away. They gave me a 90-day tune-up. It’s really hard to tell if the 90-day tune up is effective but my computer seems to run good all the time. I don’t notice a lot of difference but it makes me feel better about it and I know that somebody’s taking a look at it. Then if something does pop up, they take care of it right away. I did their 90-day tune-up for a while until there came another problem. I’m big into photography and I have 120,000, 130,000 images on my computer and I want to make sure that they’re okay.

ITOK was great. They used to clean my computers on Sundays at night time but now, Bask can't do that because they only work until 4:30 out of five days a week. That's my problem because I get home at 7 or 8 o'clock at night, five to six days a week, so their hours don't work with me. And I bought another year before I found that out. If only I've known that before I renewed, I wouldn't have renewed with them. It's a waste of money and I'm very dissatisfied and disappointed. But their advisors and technicians are very good. So I would recommend them but would warn others about their working schedule.

I have always appreciated the service of iTOK, now Bask. I’m not very well-versed in technology so I need a lot of help. The tech engineers are really great. They know a lot and I know very little, but they’re very patient with me and I really appreciated that. I work with iTOK when they come and do the tune-up of my computer. They spend a long time doing that. But whenever they have a question, the technicians always call me. They have grown a lot but they always respond.

I started with Bask when they were iTOK. My computer was old and I needed somebody to make sure it was working properly. I am paying them monthly for security, and went with their $9.99 plan. The Bask sales team have all been great. They’ve been very professional, always very helpful, and answered my questions. The technology advisors say they'll take care of my stuff and then they call me when they’re done.

I used to have a guy who takes care of computer stuff for me and he became too busy to help me. I was tired of having to unplug and drag my computer in. I was about ready to bring it into Micro Center when I found iTOK/Bask online. I signed up because I wanted someone to make sure that if something happened, I can really count on them.

I've been a member of Bask for some time now, back when they were still iTOK. They offered me the same service that I've had last year so I took that one and right now, I have one computer on Platinum and one on Gold. Their technology advisors have always been very good, and their 90-day tune up is very effective for my machine.

I have a computer problem so I needed technical support, and I took a shot with Bask. Their sales team are all good, and their technology advisors were helpful, friendly, always do the job right and get it done quickly. I took advantage of their 90-day tune-up and my computer is working better with it.

I had an account with iTOK and I was disappointed when I wasn't informed that they're now Bask. They claimed they sent out an email but I did not get it. If I find a competitor for the same price, I'm going to leave. It's not a professional operation. Bask operated a little better when it was iTOK. The information they give isn't consistent. I had to ask for something several times in order to get it. I'm a business person so when I pay somebody to do something, I expect it to be done. When somebody gives me a message representing the company, I expect that to be the consistent message that everybody in that company honors.

I'm 81 years old and Bask are very, very professional with me and respectful. Every time I've dealt with them, they did exactly what they said they were going to do. They're the best. When I called them the very first time I had a major computer problem. Somebody had broken into my computer to get the bugs in there and they fixed it up for me and got me up and running again. I use my computer daily and it was important for me to have a dependable computer. When they got it right back for me they talked to me about a membership and I took the basic one. I had another problem, a year later and upgraded to gold membership because of what was happening to my computer. After the gold membership, I changed computers with the XT system to version 8.1 and had a major problem with it. They fixed it and cleaned it up for me.

I paid for a year that includes the 90-day tune up. Everything's okay whenever they do the tune up on my computer. I'm due for another tune-up sometime this month. Would recommend Bask -- haven't had any problem with them.

I’m very pleased with Bask. I explain what the problem is and they seem to understand without me going into great detail. They also have a polite and professional sales team.

My husband got Bask a few years ago. I needed it because I don't know how to do anything. The technology advisors update and clean my computer. I've talked to them a lot and they always seem to be able to figure things out for us.

Bask was up in universities. They sounded like they were a good source of support so I got tech support from them. Their tech advisors figured out the issue for me and corrected it. I also took advantage of their 90-day tune up and it was very good.

I've been with Bask for a lot of years. I got them because of all the hacking problems nowadays and to keep my computer clean. Their sales team has always been good. So is their 90-Day Tune Up program.

I'm technically challenged and I needed some help when things go wrong with the computer, virus help etc. I've also used their 90-day tuneups.