Vivint Solar Reviews

We had a Vivint Solar Sales Rep walking door to door on a Thursday 9/20/18 in the city San Bernardino, Calif. He was very informative on today's costs of home electric energy consumption and of methods to reduce those costs. He told my wife and I that he could get us more information by Saturday and he would present different solar packages to see what we would best fit our budget. He asked to see an electric bill and asked my wife sign an IPAD to allow him to see the Electric bill information online. Later that night I went online just to check Vivint Solar out and found many complaints of different reasons.

I allowed the Vivint Solar rep to make his presentation. I was able to know a bit more details about it and that I have to pay a huge upfront cost. I decided to go solar but it has not been a good transition because after that, you’re just left to yourself. First, you gotta wait about six or seven months for it to run. And then they give you a packet to tell, “Okay, this is how you turn on the machine.” But the machine is different from what the packet says. So, you don’t turn it on right and you waste a few weeks for it not being on. Then you call and it has this long process of getting somebody to talk to you to help you turn on the machine correctly. A lot of effort is made into getting somebody to sign a contract but not a lot of effort is made after that to get customers up and running efficiently. Nonetheless, the first rep I dealt with was great. But after him, there was nobody.

It has been a year since Vivint installed solar panels in my house. To date they have not turned it on yet. Am actually in the process of filing a lawsuit and get out of their contract because they already breached the said contract. They give me runarounds every time I call to check on updates and from my investigations the panels are producing power which they are probably selling back to Eversource. I will go with a different company for sure. Spare yourself the nightmares!

After a couple of times of asking, I was still told I would not be able to get additional panels added because they no longer do it for Hawaii customers. My salesman suggested that 13 panels would be enough for the current which he based off of our current electric bill that I provided to him. He added that we could always add on more panels when our kids got older because then that's when the use of electricity in our household would increase. I was assured that this wouldn't be a problem as long as my electric bill justified it. No suggestions of another contractor that they teamed up with or subcontracted, no reaching out to me on what we can do, we're just pretty much out of luck.

I referred a friend to Vivint Solar so he could go solar with them, he got his panels installed on the roof for more than 2 months ago. I have been waiting for my referral bonus from Vivint Solar and since nothing has happened, I called Vivint to check and still nothing happened so I have called them a total of about 5 times and every time I call, the Rep. gives me an excuse and tell me another lie. I had to talk to my friend on the phone 3 times to convince him to go solar and here I am, I can’t get my $250 from Vivint after they installed a system worth over 40k on my friend’s house.

I had a great sales person. Katelyn ** she sold me on the system. The install went great and the people doing it did a great job and cleaned up the area. Called other solar companies and they showed me nothing. Go with Vivint.

I assumed a Vivint PPA at the house I bought in NJ last year (huge regret). My roof needs to be replaced prematurely due to an unrelated leak. They want $4915 to remove and reinstall the PV system; this is about 10x the price advertised on their YouTube channel (**), apparently because their system hasn't been on my roof long enough. Their cost is also more than 50% of what the entire roof will cost to replace - all to continue saving $30 a month on my electric bill. Vivint is greedy, and will install a PV system that will outlast the roof under it. When it comes time to replace the roof, you need their permission and must pay them to do the removal - check this language from the Customer Agreement:

I contracted for the PPA program Sept. '16. The contracting process was quick and easy. However the connection protocols in with the local utility was slow and arduous. It took quite a few emails and phone calls for my sales rep to finally respond to me. Then she abruptly left the company and left me in the lurch. No one at corporate knew what was going on until a regional manager stepped in to pick up the ball and run with it. Things finally got straightened out and I've been online since early 2017 and love the savings. Moral of the story is make sure your sales rep has adequate backup. Thank you Vivint.

There was a young man from Vivint Solar that came by before and I was very impressed with him. He convinced me to do the Vivint Solar. Unfortunately, I had some health issues at that time and I couldn't follow up. Then there were two gentlemen that came by. They were also from Vivint Solar. My health that time had drastically improved so I was able to take advantage of it this time

A guy told me that I qualified for the solar panels after his company started checking all of my paperwork. I asked how much I was going to pay, and he told me that I did not have to pay for anything. Enrolling at Vivint was easy. I was able to talk to their reps when some guys came to the house to take a little wire through the some part and put the circuit breaker in the panel. Overall, I'm satisfied with my experience.

I have been with Vivint for almost 2 years now and it has been rocky to say the least. I recently got a second set of panels installed and the process seems stuck. I've called to check on the status and was told that someone who is working on my case will get back to me but the rep didn't know when he would be back in the office and call me. More than 3 weeks later, no call so I now need to call them again. When they installed the second set of panels, they were not supposed to turn off the first set but they did. Now I've been more than 3 months without production during the sunniest part of the year.

If I were to do this all over again I would absolutely avoid Vivint Solar and go with a reputable solar company for our panels. Our panels were installed in February 2018 and weren't turned on until August 2018. I still have no idea if Xcel is getting our solar power. We were told they would be active in 4-6 weeks (not 6 months). Communication with Vivint has been poor from start to finish, we were told there was a 'special deal' with Xcel when we were pitched initially, which was just financing, but a way to get us to open our door.

We're very satisfied with our decision to go solar. We had considered wanting to be self-sufficient as far as energy goes and when we realized that the tax credit was gonna expire next year, we decided to take advantage of that. Enrolling for Vivint Solar and setting up the system was painless and straightforward. There was a lot of steps with permits in the power company, but that was on our part. We had issues shortly after the installation of the system but Vivint Solar was able to get to the bottom of the issue and they were able to respond and correct it, though it took a little bit of doing to fix. Their customer service has answered our questions but oftentimes, they take a long time to respond. But that's because there's a lot of people installing solar right now. Our first bill was only for a partial month but it was substantially reduced. I expect the next bill would be almost nil because we produced more than we consumed.

I’ve been thinking about getting solar services, but I hadn’t really done anymore than that. At the time, I had one set of panels put on but I still had a large true watt amount due after the end of the year. Then a gentleman came by and he asked me how much that was. He was from Vivint and after I answered his question, he said that if we put more panels on, it should reduce the amount way down to much more reasonable amount. So, I ended up getting their service and so far, I'm pretty satisfied with my decision. Everybody was really helpful, polite, and answered all my questions. They’ve been pleasant, offered information, and a lot of times, before I even could ask a question, they were answering. I was very happy with that part of of the process.

Met with a consultant. He made it sound great. He came back tonight for us to sign contract. We told him we were not ready to sign any contracts as we had read such bad reviews and we needed more time to do more research. We signed NOTHING. Tell me why they checked our credit an hour after leaving our house. No chance in hell we go with them now.

I was approached by a Vivint Solar salesperson in my home. He was a young man and my wife and I were rather impressed with him. He was a nice and very friendly person and we decided to go with them. But before that, we were approached by many companies in the past years and they didn’t follow through with the solar power. But this particular person was wiling to set up a date, view my property, and set up the equipment.

Going solar has been great and I’m pretty satisfied. I'm not overusing but I'm not afraid to knock it down a notch if it's too hot. My PG&E bill is way, way, way low and the Vivint bill has been reasonable. The bill is less than what I was paying without Vivint, so I've been happy with that. I have recommended Vivint Solar to my family on a bigger scale and they're exploring some options.

I’ve been meaning to go for solar service for a long time. I finally pulled the trigger and got Vivint Solar. I love that I did it. All the technical aspects of it, like the installation and permits, went smoothly. It took a little longer than I think they said it would, but that was because of the city. Some of their customer support people weren’t real good though. Their internal follow-up people didn’t seem very knowledgeable. I was getting form letters in the email and voicemails that weren’t accurate. They were talking about a different product or option that I hadn't signed up for so that was a little confusing and I had to make a couple of calls to confirm things. But all their technical people and the installers did a great job. I’m extremely happy that I did it. It wasn’t perfect, but it was pretty good.

A Vivint Solar salesman came by our door and he was also a veteran like me. However, I had a rough time with their customer service for a while. It so happened that the person who was handling my case had an emergency. At that time, nothing was being done and my roof was leaking. So I had some damage in the inside of the house. But my decision to go solar has been good so far. I received an email from one of Vivint Solar's reps asking me if I was still paying the utility to let them know. I was gonna wait six months to see what the bill was and then average it out and then send it to the rep.

My experience with them for 3 years has been horrible. My monthly payments are never low. I feel that it cost us more to have solar. On top of that they want me to arrange payments online that won't identify my account #. For 3 years I've been making payments on my account No Problem. Now they want to do their job and ask questions. Like freaking really. My dad's mute (disable) and they want him to tell them they want his approval for me to access his acct. All that was done at the beginning of the contract. I've accessed for 3 years month to month and all of a sudden I no longer exist. Smh. Even a supervisor couldn't explain to me why? Point being said if you have a house in the countryside look for some other solar company. Eventually they can't monitor the solar 100% due to a damn water tower interrupting.

I saw the guys from Vivint Solar walk up to my friend’s house and we told them to check ours. We have Southern Edison as our supplier for electricity. They have been increasing their prices way too much and we saw the win-win with the Vivint program. The enrollment was easy and the only thing that took long was getting the permits. Other than that, everything went smoothly. I was able to get ahold of our rep even after he visited my house and ask him questions through text. He got back to me whenever he could. Whenever I call for billing information or customer service, they have always been good. We just got the first bill and it was way less. So, I’m pretty sure next year, when the summer comes, we’ll enjoy it a whole lot more.

The Vivint Solar sales rep was great. Today marks the first full month of me having solar and so far, so good.

On my previous home in Hawaii, I had a solar system leased from Sunrun and it worked really well. My wife and I were thinking about getting solar here and somebody from Vivint came to my door. The enrollment process was very good and professional, but the application process, especially with Nevada Energy, wasn't so good and I had to wait for about three months for that. However, Vivint was quick in installing the panels, the system, and the control box and it looks good. A girl called and walked me through ensuring that the system was on. I turned on all of the solar control panels, and the system was supposedly turned on on August 8th, but it wasn't on. She didn't mention my fuse box, and I didn't think of it.

A representative of Vivint knocked on my door and I was very impressed by his demeanor, what he told me about the company and what was being done. Enrolling with them was easy and the system just got turned on last week, but it took almost three months from the start to getting it going. It concerns me that it may be just this particular location and the city involved, but there was a lot of back and forth, people coming and going as well as changing this and doing that. Nevertheless, I've been impressed by Vivint's customer service and the people I've dealt with every time I've made a phone call.

The enrollment with Vivint Solar was not bad at all but it took a while to get everything done. We needed a new box because the one we have wasn’t strong enough and all that was done with no expense to us or anything. I decided to go with them because I could get a less expensive gas and electric bill. My first bill was 80 some dollars but last month, it was $139. That was like paying the regular gas and electric bill, so I was quite surprised. I thought the price would not be quite as expensive as I find the monthly bills to be. I was told that I would be paying 16 cents per kilowatt-hour but I didn’t understand if it's kilowatt-hour of production or kilowatt-hour of use. Other than that, no problems have come up that haven’t been addressed and any time I talk to anyone has always been pleasant. Everybody has been pretty nice and the service is good.

The people from Vivint Solar were professional and I have been saving money since I went with solar.

We're satisfied with our decision to go solar. During our enrollment to Vivint Solar, we didn't have to do much. However the process was lengthy. We first signed in December and we just got started last month. Vivint Solar told me that it was because of the utility company and their paperwork side of it and them coming to switch out the meter. But Vivint Solar's reps have been very good. They've been very informative and polite.

I am a Vivint Solar customer since December 2017, and they withdraw my monthly payment directly from my bank account. In the last three months, they withdraw my regular bill and then another withdraw the same day for a bigger amount. I contacted by phone customer services, and told me that I didn't have any records of double payments, and asked me to contact the billing department via email with proof from my bank account of the double withdraw. I did what they asked me, and after two weeks, I received an email asking me again for the proof that they withdraw twice my account for the last three months. I called again for the third time to the billing department, and a guy called Jason (not last name, he didn't want to give me one) was rude and didn't gave any solution. Just keep waiting, and when I asked him to speak with a supervisor he put me to his own voicemail. So frustrated with the service.

My wife and I had been talking about the solar energy services for a while. The Vivint Solar guy came, and their program seemed pretty good. However, it took forever for it to get it turned on, and that wasn’t because of the company. That was the county, and the city, and all that. It’s on now and my wife and I think our lights are not as bright as they were. With this weather we’ve been having, there shouldn’t be any change at all. Other than that, the Vivint Solar guy who came to the house was very personable and friendly.

Well first I'd like to say. The only reason I went with Vivint Solar. Was cause I already had their alarm system. Also sales rep lied to me. Even after giving him a beer and my time. He said I would be credited on power I don't use. So full of crap. Took months before they actually came and set solar system up. They butchered my roof. I had to go up on roof myself. Caulk and tar a few spots after install. Or would of had some leaks. There was pieces of my tongue and groove board. All over my muscle cars in garage. Luckily they had covers on them. Complete hacks! Only thing that they did nice. Was the wiring of panels.

Every day, the Vivint Solar salesman was out there in the neighborhood going from house to house. I was watching my grandkids outside and he stopped by and talked to me. He seemed like a likable person, and he was interested in my grandkids, my family and my health. He only lives about a mile from me. He would come by to see other people and see us out there, and he’d stop by and see how things were going and if we had any problems. I found out that my neighbor also got Vivint Solar and I decided to try. I’m satisfied with it and I understand that I have to pay for whatever it produces.

Anyone considering solar for their homes I do not recommend Vivint Solar. I have had them now for a number of years and have had no problems at all, they have you sign a contract that states you must keep the panels on your roof for a set period of time and if you need them removed there is fee. See it all start when my roof was damaged early this year along with a lot of my neighbors. I turn in the damage to my insurance company they came out, appraised the damage, then I got roofers out to quote the price for replacing it.

I have Vivint Home Security. I went online, did a request about solar and Vivint Solar was the first one to contact me. My experience has been a bumpy ride up to now. There has really been poor communication, with emails, names and price missing. I’ve got a lot of questions about the billing now that my bill is coming ‘cause when the guy came out, he told me one price.

I was looking for a better cost so I looked into solar energy services and went with Vivint Solar. Initially, our difficulty was the weather. The reps came out to put things on in November and decided it couldn’t happen. They came back in March or April and then, the bureaucracy took over and never got going until June.

9/2/18 One of the selling points influencing my decision to invest in Vivint Solar for a solar project at my home was the slick mobile app that allowed me to monitor performance. That app has not worked for weeks and the nature of the calls I have received, while seemingly respectful and responsive, are condescending and self-serving. There appears to be no serious effort to fix the website/mobile app, merely platitudes about how seriously Vivint is taking my complaint. Plus, I can't help but believe by the words used by Vivint regarding my complaint, that they want me to think it is a unique problem only I am experiencing. Excellence is not something you pick and choose. For the first time, I am concerned about the viability of Vivint as a long term partner committed to their customer's success.

We had Vivint Security and a guy from Vivint Solar came to the door. When we first talked to the individual in February, we told them that we were gonna be leaving the first part of June. He said they could get it done by then but we didn’t get it done before we left. The only thing that was left was the final inspections and the turn on which was because of the power company and the city inspector. It was connected while we were on vacation and it has been great so far. The individual who took us through it did a good job of using the computer, emailing and messaging stuff that we needed. We’re satisfied with the way the job was done and how they did everything. It seems like it’s doing everything that it was advertised to do. Also, I’ve been getting credit deals from the power company.

Vivint Solar's enrollment process was simple. They had to do a credit check and once everything passed, and they got the system set up and time went by fast. My rep was very helpful and answered all the questions that we had. The installation team was very helpful too and quick. They did the installation within one day. They had to come back and finish up the next day, but it didn't take long the second day.

It seems like whenever I want to track our solar production I can't access the information due to website issues. They have changed the website access three times in less than a year. I have not been able to get on again for a week. If you call customer service it takes them a long time to respond if they even do. Last few times customer service directed me to a different path to obtain the information. I thought once the owner went on undercover boss a lot of their customer service issues would be resolved. The employees are fully aware of a website issue and management is doing nothing.

Am in the process of selling my home which has Vivint Solar panels. Buyer wants panels removed. Spoke to Vivint rep, Austin, regarding removal process. Was given 3 options: 1) "convince buyer to keep panels". 2) "have panels moved to new home" (can't due to it being a condo!). 3) "find someone else who will agree to have panels put on their home"! Was told they cannot move panels to one of their new customers home because panels were specifically made for my home! UH! So how can the panels on my current home be moved to someone else's home?!?

Vivint Solar's salesperson was very good and very receptive to our questions. He answered everything in the easiest way to understand as possible. The installation team did their thing and never got in our way. I'm very satisfied with my decision to go solar so far.

Based on many of the other low ratings I see, a common issue seems to be the panel temporary removal cost. Like some others, we were told by the sales rep that panel removal for roof repairs would be FREE OF CHARGE, because the integrity of the roof is an important foundation for the solar panels. Unlike many others here, our quoted removal fee was not $500, it was $4,120. FOUR THOUSAND DOLLARS. We brought up the roof issue early on because we knew we would be replacing the roof within 5 years. Vivint did an inspection of our roof, they knew the condition. I had not been up there, but I knew replacement was coming in the near future.

Trying to figure out my elderly brother and sister in laws contract and feel they have been taken advantage of. Feel as they were older and had no clue what they were signing that the salesman took advantage of their age. The charge each month along with what they are having to pay Edison as well does not make sense. Very shady deal. Now that I am having to take care of her affairs, I am shocked how much they were taken advantage of. Not sure what to do now because buyers of their house want nothing to do with this agreement.

Bryce from Vivint Solar came to our house and he convinced us to go solar. We're satisfied with our decision so far. The enrollment process and the experience of the installation was great. But the length of time, which was more on the city and the county and PG&E dragging their feet, was ridiculous. Also, Vivint takes the billing out on the 20th of every month on automatic enrollment but I need to try and change that. Other than that, I would highly recommend Vivint Solar.

I have friends who have solar energy, and they are happy with the service, so I tried it out. A guy came to my house and told me about Vivint Solar. The enrollment process was good and easy. It took over 60 days, at least, for the whole process. I've gone live but I was having trouble with my phone so I haven’t been able to try again. Other than that, Vivint Solar has a good service. I like it and I was very happy with it. They were on top of everything and the installation process was quick. They took just a day. I also paid my first month and I noticed savings big time.

Vivint Solar had a zero-cost option and I would recommend it. Enrolling was extremely easy and their sales associate was outstanding. I liked his views, drive, knowledge of the product and just being able to work with him. Vivint Solar is not a good fit for everybody so if it is for them, they should consider it.

2 years of nightmare... Roof leaks... Shingles falling off... Gutters clogged up due to trash left on roof... Water damage to drywall inside house! I am so done! Our home is only 5 years old! No show and do not keep appointments!

My neighbors have Vivint Solar panels installed in their houses. Since I was trying to save money, I decided to look into solar energy services as well. While I'm happy with my decision to go solar, the whole trip with Vivint has been about medium satisfaction. I had it done in two sections. They installed the panels first and later on, they decided that we could add more panels. The first was good. However, in the second one where they added 11 panels, it took them 8 months for a simple job. It was really discouraging. They came out and replaced breakers and then a week later, they called and said they had to replace them again.

We've been customers of Vivint Solar for years and we're happy with the way that the solar panels are working. Vivint Solar did most of the work in enrolling us and as long as we kept on top of the process and monitored it, everything went fine. From start to finish, the whole process took five months. The sales rep was great and he always kept in contact with us. But he is no longer with the company and right now, the customer service is terrible. It's extremely difficult now to get a hold of anyone and have some consistency. We've had a lot of problems with our older panels that were put on first and the dashboard isn't showing the panels. I have no way of telling if my panels are working or not because we've got two separate systems going. One is the older system and the other one is the newer system.

I already feel like we were mislead by the sales rep. He told us it would take 5 weeks to get our solar going. We had the panels placed in November 2017 and they weren’t activated until February 2018. Our rep lied to us. He kept saying you’ll only pay 15 cents a kilowatt hour, which is true but he left out the part that you pay for production, not usage, which is a huge difference if you’re used to paying based on usage. On June 5, 2018 our panel inverter stopped working. We were notified in July. They sent a tech out to fix it but he said the inverter was bad so he’d have to come back. Vivint scheduled two appointments to fix the inverter and they were no shows!

We had considered purchasing solar prior to Vivint. I had talked to a solar critic and got a lot of information on it. We are somewhat happy with Vivint, however, we've had some issues with them. They didn't put enough solar panels in our house and our utility bill wasn't going down a pretty small amount that we were told that it would do. Also, the process of getting the solar service approved was just slow. Before they could get it to start working, it took an appreciable amount of time. But the customer service wasn't bad and finally, we got them to come back and they added some more solar panels. They made an effort to it and tried to correct it. I would tell others that Vivint Solar is a good deal.

Vivint Solar went around our neighborhood and they left something on my door. I had been thinking about solar, so I thought I would give them a call and look into it. I made an appointment for somebody to come by and explain to me the whole system. The guy did that and it seemed like the whole process made sense and I decided to give it a try. Vivint Solar has been very polite and very professional. Everything has been really good with their customer service and so far, I'm happy with it. They have been very responsive and if I had any problem, it's easy to find a number to call and I would get a good response. However, I'm still getting billed from Nevada Power. I thought I would be paying less to them. But then my system has only started to run mid-June and I understand that these are the hottest months, so it's a lot. I had to leave the air conditioning on a little bit since it's too hot. I'd recommend Vivint Solar.

A salesman initially came to the door and asked if they could rent my roof. I said, “Whoa, what are you gonna do?” They told me about Vivint Solar and I told them that we would try it too. When I married Dorothy, we got it on her house too. We have been using the system for about five years now and we like it. In fact, I've already convinced several people in the area to get it as well. We personally have had an A-1 relationship with Vivint Solar's representatives. But Dorothy’s grandson has had trouble. After they put the system in, they left his roof leaking. They don't want to fix it totally. They want him to pay half and they would pay half but that doesn’t seem right. It has been a year already and it still has not been taken care of. Otherwise, we are happy with Vivint Solar. My bill is less than it used to be because it is less per kilowatt.

A rep of Vivint Solar, Juan came to the door and my husband talked to him. The rep said it wouldn't cost us anything to start going solar and everything else costs a fortune. The enrollment with Vivint was pretty easy. I called their customer service reps once. The installation was fast and the team did a pretty good job. Going solar is saving a lot but I'm confused because I have not seen any reduction in price. I'm paying Vivint instead of paying Edison. And it's hot as a heck out here, so with the air conditioner, I know I'm using more power.

Do your research before engaging with Vivint. We engaged with Vivint in December 2017 after one of their salespeople knocked on the door. The promise is that it will cut your electric bill by at least 25% and it's good for the environment and helps manage energy on the grid. All good things, right? The process to go live took almost 8 months, we were finally live in July 2018. Along the way, it became clear that they are a disjointed company and the focus is on signing people up vs. delivering a quality experience. They had to reinstall the panels after I was told by their internal inspector that "the crew that installed these panels sucks". So they came back and reinstalled and reconfigured 2 additional times. Then failed the inspection with the county. There would be weeks without any communication from anyone there.

My parents got solar through Vivint and we live only 15 minutes away, so we had the same sales rep. We'd been considering getting a solar energy service for a few years and it was just a matter of timing. The house that we live in was my grandmother's, and we were doing a rent-to-own so we couldn't do anything until we actually bought the house. The installation took less than a day. The guys came at about 8:00 AM, and they were gone before 1:00 o'clock. They were quick and they didn't leave a mess. They cleaned everything up well and were very professional.

Vivint came out to our house a few years ago and installed solar panels. Everything seemed to go fine. Last year we had an issue with the panels not working. They told us that they would monitor them and contact us if that ever happened. We found out and had to tell them. We had to wait two months for a repair appointment. When they came, the switch on the system was found to be in the "off" position. Nobody in our house touched the switch - we didn't even know there was one! We were originally hesitant about having the panels installed due to the known age of our roof. We knew it would need to be replaced in a few years.

We decided to have solar energy services to save money on electric and we're satisfied with our decision. We went with Vivint but it was too long of a period to get signed up. The township got everything set up, and Vivint was the only one holding everything up. Once we were approved by the township, it shouldn't take that long for us to be up and running. But their customer service team was good. We got a new air conditioner and one of the wires was wrong. Vivint sent somebody right away and fixed that problem. The only complaint I have is that if I'm up and running and then I sign someone up with them, I should get $250. I signed a friend up but when I called the people at Vivint, no one ever got back to me. Other than that, the overall experience was good.

In the next six years, I’m looking at retirement and I wanna fix up my house with equipment. I also wanted to knock my electric bill down. The last couple of months I'd been very positive about Vivint Solar. But yesterday, I looked at my bill and I was a little disappointed. My BG&E bill was down $50 and for the last couple of months, that’s what I’ve been getting. Everything in my house is electric and I don’t have any gas in there. My electric bill used to be $322 to $335. I called Vivint to check my bill and I asked the lady on the line to read me my bill. She told me my bill was $216. When I added the $49 to that, it ran to $266 total. My total came down by $60, but the salesman told me they were gonna cut my bill in half.

Vivint Solar went to my husband’s friend's house and then my husband learned about them from his friend. We were thinking about solar energy services at the time and we liked what Vivint Solar offered. When we enrolled, we gave them our name, birth date, age, and copy of our electric bill. They checked with the town and also checked how old is our roof and if it is qualified. They took it from there and it was very easy. The staff has been very good too. They answered the phone and I didn’t get a recording. Sometimes, I get a runaround if someone doesn’t know anything and they’ll connect me to somebody else who does, but that’s normal with any company. We’re completely satisfied so far. So, look into Vivint Solar and go for it.

A guy from Vivint Solar came to the door and we were told that we were gonna save money through them, so we enrolled. All went well during the enrollment with Vivint Solar. We were kept informed, people were calling, and I was getting emails asking how we were doing. Everything was wonderful and I felt like I was being treated very well. Then all of a sudden, after the equipment was installed, it was like we dropped off the face of the earth. I called the customer service regarding the problem we were having and the young lady who I spoke to was very nice but she couldn’t help me.

Vivint Solar did a door to door in my area. I wasn’t going to sign up with them, but they offered up a signing bonus and I reconsidered. The salesperson was top-notch in terms of wanting to track down answers for me and allay any fears or concerns. We’ve been turned on since mid-June and he just came by to see how everything was going.

My representative is going above and beyond to make sure our system is working.

So far, I’m happy with what’s going on with Vivint Solar. I liked the rep that knocked on the door. She seemed to know what she was doing. It was just hit at the right time. Enrolling was easy. From first agreeing to the point where I turned the system on, the process took four months. However, we’ve been operational for three months now and I’m not getting the information that I would like to get. I can find out how much has been produced but I don’t know how much I’m using and how much is going back into the grid, which should be on the billing statement. I also thought I would get reimbursed for what goes into the grid. Other than that, everything has been fine.

We had a Vivint Solar salesman come to our house. He was cold-calling and noticed our house had a very nice roof, and the way that it was placed, it was getting sun all day. And by chance, we were thinking of going solar. We had a few friends that had done it and we had noticed also that in such a road that we live, there were quite a lot of houses that had already put panels on. That led us to think that now would be the time to go solar and so far, we are very satisfied with our decision.

I received the amount of money I owe Vivint by email, which is fine as it's more efficient and email for me is perfect. But when I looked on my account on their website, I couldn't find the explanation for the 102.71 and what it represents. It would be beneficial if they can have one tab where they detail bills exactly. Also, it’s too long between the time they finish the installation and the time they are coming to check or to install the second meter. Other than that, I am quite happy to see what I produce every day. Vivint works quite efficiently.

The rep I dealt with was excellent and the enrollment process with Vivint Solar was very easy. They did all the work and all the permits. I just had to sign at the dotted line. It was very simple and they met every deadline. They were great. They did the installation in one day and they showed me everything. Everything was outdoors also so they didn't have to come indoors. It was a great experience and I would recommend them. It's only been a month that it's active and so far, I've been very satisfied with my decision to go solar. My first bill came and it was summertime so it looks like the bill was cheaper. They told me there would a 30% savings and it looks like there is.

A month and a half into being with Vivint, the experience has been great so far. However, the main reason I went solar is for the billing and I'm really shocked at how high my bill was and the energy for this month. I didn’t realize that the bill for Vivint would be going up and down, but enrolling with them was easy and their customer service team has always responded quickly. We got the equipment installed within a month but it took a long time until I was able to use it. But the hang up was with the energy company. They only have one person for all of Las Vegas to okay the system, and that wasn't Vivint's fault.

I've been happy with Vivint Solar. I looked into SolarCity and another provider at the start, but Vivint was having a promotion that happened to be good then. I have two accounts with them. The first account, the panels were done almost two and a half years ago. Then, another gentleman came and said that they could put more panels on the south-facing side because of the new Massachusetts lines.

Had solar panels installed at our house in fall of 2016 with promise of service by January of 2017. Due to sheer incompetence and lack of interest by company employees, there was no urgency to get PECO (our energy provider) to visit our home to finalize the programming. We spent 2 winters with monthly bills in the $1000/month range from PECO. We did not get solar service at our house until July of 2018 and only after a complaint we filed with BBB. Tellingly we had a PECO agent at our house within 48 hours of our accepted complaint to the BBB. We felt we were hostages to their ineptitude since we had allowed the panels to be installed. My wife and I are longtime residents and family practice physicians in our community with an extremely busy practice. We would never refer ANYONE to Vivint Solar.

When the salesperson came to my house he told me and my wife that the panels will generate enough energy that my electric bill will cost me less than $5 and if I was not happy with those panels they would come to my house and take them down. Guess what, my bill is higher than before so I want them out of my roof. When I call Vivint they said I’m locked in for 20 years. What kind of a joke is this? Can anyone help me? Thank you.

Everything is getting expensive and here I am with fixed income. When you are in that position, you look for ways to cut corners, to save money and be able to survive. The solar reps were saying that they'll be saving me some money so I explored that idea and got two solars from Vivint. The system works but those things that they promised that I will make and I will save are not as much as what they had promised. Nevertheless, getting the system was easy, exciting and fun.

To be fair, my electric bill was greatly reduced. I loved being Solar. However, I told salesperson I was moving next year when I was considering signing up and he told me it was 495 dollars to move the equipment... "Don't worry". I should have read the 27 page document. Now I am trying to move and I have an option of 32,000 to buy out contract or thousands to move equipment. And there is a Lien on my house. They call it a UCC but it IS a lien. I have tried to get arbitration as they require in contract and they don't call back. I speak to nice people who give me numbers and tell me to call and... No reply. I've left numerous messages for Legal... No reply. I emailed... No reply. I've spent hours on hold attempting to resolve without a lawyer. I'm now out of options, can't sell my house, can't move until resolved.

James, a Vivint Solar sales rep came to the door and he was a super nice, young man. We talked and we told him we were told that we couldn’t put the system on our roof. Way back, an individual came and said they couldn’t put solar on our roof because we had a very good roof. It was a brand new roof but it was lightweight tiles and if they stepped on it, they were gonna break the tiles. James said they could put the system. He talked to us, convinced us and we went with them. We told Vivint about the roof and they said they’d be very careful. They broke the tiles and had to replace 90% of the tiles. So not only do we get solar, we had gotten a nice little roof, which we love.

I save money over here in Tampa, FL. I figure I would share my experience! End of the day Solar is amazing in Florida and so is Vivint Solar. Their business model is above and beyond in making customers happy. If you live up north I can understand but Florida is hands down amazing for this company.

Our experience with Vivint has always been positive. From the first time they came to our home, everything was explained. Professional system installers, to having great electrical cost savings, especially in the summer months. Our customer service interactions have also been excellent. I highly recommend Vivint Solar to all those who want electrical cost savings.

Kristine and Jomel from Vivint Solar came to our house. They explained the sale mandates so I was convinced and decided to go solar. I'm positive that it's a better choice. Vivint Solar's customer service is very nice. I'm satisfied with how they are treating me. They did whatever they said and they've done enough.

This is the worst mistake I make. This Company promise one thing and deliver same thing different. Now I have to payment the loan and the City of Riverside. The unit is not working properly. I call them almost every day but they don't resolve the problem. They say they call me back but they don't and when I call they say the unit is working properly but it should be in the 950mm and I getting 800 so now they say that's what the unit is supposed to be doing now. I'm afraid to turn the light on because I don't want to be making 2 payments the loan and city for electricity.

So far, my decision to go solar has been good. I went with Vivint because they were cheap and I've noticed a difference in cost. During the enrollment, Vivint was really thorough and they did a good job. It was a good experience. The guy who set me up still drops by once in a while to check to make sure everything's doing good. I've referred three people to Vivint, and they're in process right now.

We've had Vivint Solar for quite some time now and it's been going great. Things worked out straightforwardly the way that it was supposed to. Everybody has been great and interactions with their reps have been top drawer so far. They’ve been very responsive. Anytime we've had questions, we just called them up and they responded very well. We're retired citizens, but it worked out. The bill is definitely lower than what it would be. We're in a very high heat period right now in triple digits and the bill is significantly lower than what we had before. A number of our friends have their own systems, but not everyone is the same. The system is a special need kind of thing. It has served some people well and other people not so well. I'd tell others to definitely consider Vivint Solar depending on their situation.

Collin came to talk to us and see the neighborhood. We liked the fact that we did not have to lay out any initial cash and that we did not have to do any maintenance. The enrollment was easy, and Collin took care of everything. He was terrific and had really great people skills. He explained everything really well, and he followed through. When we had any questions, we would call him and he would be there. We're very satisfied, especially when we got our first bill. Also, we saved at least $100 this month. That was great for us.

The salesman of Vivint Solar came and talked to us and explained everything very carefully. His name was Asa and he was very pleasant to deal with. During the installation process, the interaction between the inspectors and the Vivint reps was rather an interesting thing to watch. They were back and forth as it seemed some rules had changed and the inspectors had to come out again. One was a piece of something that was hanging and the inspectors didn’t want it to hang. And it was just one little thing after another, with different inspectors coming and they had different ideas. They eventually came to an agreement that it was ready to go and turned it on. The whole process took seven months. So far, we're pleased that we’ve been getting sufficient cooling in our super hot days here in Las Vegas. We recommend Vivint Solar.

I was granted a loan through the Hero program in June 2017 for a substantial amount to cover the cost of solar plus a back up battery. Everything went smooth and by August 2017 everything was just about in place. So In September 2017 Hero paid Vivint Solar in full for the work. I was told that I would be operational anywhere from 4 to 17 weeks after install. So I waited, and I waited, and I'm still waiting as of July 27, 2018. I have reached out to so many people including CEO David Bywater. But mostly with the advocate team, which is a dead giveaway that this company has problems.

Vivint’s sales agents are great. They have an amazing customer service. They really show you they care about helping you save money by going solar. But it only lasts until you sign the contract, when you have issues all they do is transfer you from department to department and all the agents have something different to tell you. It's like if the agents were making the rules and policies as they please. Now the secure system is always crashing and all they offer is troubleshoot and reboot the devices and everything stays the same. Honestly I don’t recommend Vivint at all. I can show pictures of my utility bills and my Vivint bills if anyone thinks I’m lying.

One of Vivint Solar's sales reps, Shawn, came to our house and he was awesome. Though we were already thinking about going solar for a while, when Shawn talked to us, we decided to do it. Since getting their panels, our payments have been lower but the power has been the same. One time, we were gonna call because we have pigeons up on our roof and we’re hoping they don’t nest underneath the panels. We were wondering if there was anything they could do to put a screen or if I would have to be the one to do that. Still, our experience with the company has been great thus far.

I have had the panels on my roof for 5 years now. The first two years were okay. In spring of year 3, I noticed that my gutters were pulled off of the house a bit. So I climbed the latter and tacked them back up. On year 4 same thing happened, so this time I paid to have them professionally fixed. I kept an eye out over the winter and noticed that when the snow melts on my roof it slides off the panels rather quickly and damages the gutters. I called Vivint Solar to let them know of the problem. On that call I was advised that the snow guard can fix this problem but it will be an additional charge. At that point I made an argument that this should have been brought to my attention at the time of install. The damage that was done to my home was the fault of Vivint. The manager then told me that snow damage will not be covered by them.

I was totally against solar and had no intentions of ever having it until a Vivint Solar representative gave me a different understanding of it. He also offered to me something that I could not have afforded had the plan been the norm where you have to buy and care for the panels or lease them. Then during the enrollment, I never thought that I was going through any formal situation. I didn’t feel like I was signing my life away or getting into something that was that I would later regret. Instead, it was like a conversation on how it would go.

If not for the free installation, I wouldn't have done Vivint Solar. Enrolling with them was a lengthy process, but that was because the city inspector and PG&E inspector had to come by at some point and double check everything. So all in all, it was still workable. However I found it very difficult to maneuver their website. For first time users, it’s very complicated. I’ve had trouble logging in a couple of times and it's been difficult to find out how much I owe from month to month. But I guess the more I've dealt with it, it has become simpler. Also, I've already gotten two bills since I've been with the company and the savings has been minimal. That would be a negative thing if you had to pay for the installation. I would recommend that people talk to a Vivint Solar salesperson and get all of the information.

Doing solar benefits the environment, so I started researching about it and I kept thinking that I'd do it if I was gonna stay in the house. Vivint came around the neighborhood several years ago and we were thinking about selling our house. Felix was going up and down the street talking to people about solar and I said to him that I was interested in it, but I was getting ready to sell my house. He said to give them a call if I reconsider about selling my house.

Hi there. I'm writing this to let everyone who is reading reviews about Vivint Solar to stay away. We had them install the panels in July of 2014. We ended up with an issue with mold due to poor installation. My attic is infested with black mold and my a.c handler as well to the point where it was condemned to use. We discovered this issue in December of 2017 and we were in contact with Vivint immediately to have them fix the issue and they kept on giving us a runaround for 3 months costing us 4,000.00 to try stopping the mold from coming through our bedrooms and bathrooms.

We were spending for PG&E $675 a month during summer time. I told my wife that if we saved $100 a month going solar, it would be worth it. So we went ahead and had it put on and it saved us a lot of money. I didn't like the door-to-door salesman from Vivint Solar, but he made a point of not lying to us. Whatever he said, he did, and they’ve been great ever since. When we had a building put in and we needed solar hooked up to that, Vivint came in and they did it. So, it cost more to power the other building. But all in all, I recommend them.

I've seen solar energy services around, but there were different rumors about it. I have one of my colleagues went on to sell the stuff and she wasn’t too happy. At that time, everybody was buying it, so I didn’t pay much attention to it until a salesman from Vivint Solar came to my door. He could’ve been a car salesman as he was a little pushy. I’m a dealer too, so I know how to push back. But otherwise, I understood where he was going, and they had to retrain everybody about solar. I was glad that we got along finally, and everything was fine.

We had a Vivint Solar salesman come to the door one day and I gave him the brush off but he was pleasantly persistent. He didn't pressure me but when he started giving me the details on going solar, it seemed like a good deal. The salesman, Richard, tried to tip the account up in November. And in January, they came out and did installation towards the end of January. By April, the city came out with their inspection and they passed it. Then further along the end of April or May, the electric company, PNM, came out and they failed it twice for some dumb reasons because the meter was too high. And when they came out one time, it wasn't turned on and Vivint won't turn it on which was stupid. They turned it on last June ninth and they put the meter in less than five months.

We have had our solar panels for about 3-5 years. When signing up with Chris who came to my house, he advised that they will upgrade our electric panel (which they did not) and since our roof would need to replaced in the near future and now when I need to have a new roof and now they want me to pay to remove Vivint equipment from the roof so I can have a new roof put on. I was on the phone on 07/20/18 for over an hour to have a supervisor or manager waive the fee for removal of Vivint equipment from my roof. Again today 07/21/18 I am on the phone again for over an hour to make sure they are coming on Monday to remove the panels AT NO CHARGE because the new roof is being installed on Tuesday. I have never experienced such poor customer service ever and extremely disappointed with Vivint. I am so sorry that I recommended 4 neighbors to install Vivint and never received the $1000.00 either.

We’ve been looking at solar energy services for a long time now. Vivint Solar then offered a good program, and we were in. We've been with them for two months now and they've been delivering electricity. It's been a good experience so far.

The recent experiences with Vivint Solar have shown me how inept and incapable this company is at providing basic customer service needs. They are not only scamming people, but deceiving people into signing 20 year contracts. In May 2018 we needed to have our roof repaired. Vivint Solar charged $500 dollars to have the solar panels removed and stored. We were unaware we would be charged this amount. The original sales representative that came to our house, Adam ** (who currently does not work with the company), assured us that if we needed the panels removed Vivint would do it free of charge. Vivint Solar denied this claim and so we were stuck with the $500 bill. It's whatever because we needed to have the panels removed for our roof to be fixed.

I’ve been bombarded with lots of solar offers and over time, talking with friends who decided to get solar, I decided I would look into it closer. Then Steven, a Vivint Solar representative, happened to come along at an opportune time. Enrolling with Vivint Solar was straightforward and didn’t require a lot of effort. And Steven was very good at keeping me informed and he would come out to the house if he needed me to sign something or email it to me.

My wife had a strange encounter with door to door salesman from this company. He said he wanted to give her info for the program and she agreed -- so he said he needed to come inside the house. She refused of course, and told him, "Just show me your info or give me a brochure but you certainly are NOT coming IN." He said "I understand because you don't know me." And then still attempted to come in. She again told him he could share info with her but not enter. He insisted he needed to be invited in to "sit down with her at a table" - she told him that was ridiculous. He could show her from the tablet in his hand. He kept saying he just wanted to sit at a table so she told him she was no longer interested.

I believe this company is a scam. I recommend you do not use Vivint Solar. We recently purchased a house with Vivint Solar already in place. We were under the impression we would be saving money with the solar system... That was our 1st mistake. The contract is so long and who can ever understand all of the terms in the contract... Not me!! Well apparently you pay for the power you produce... Shouldn’t you BE paid for the power you produce?? We received a $300 solar bill... for 1 month!!! I have NEVER paid a $300 electric bill. It is just my husband and I that live in the house. We work all day and go to bed early. We are very conservative of all utilities!!! This company is a scam and I recommend you RUN AWAY!!! If you don’t want to fall victim to this scam DO NOT USE VIVINT SOLAR!!!

We moved over here and it was much hotter than where we moved from. And we didn’t wanna have over $200 electric bills so we started looking into solar. We saw Vivint Solar at a home and garden show and we enrolled with them. We met with Eric, who was wonderful. He got us to do some paperwork and took care of it from there. He was very knowledgeable and the other person I talked to was as well so, there was no confusion. We knew what we were getting into. I had an excellent experience dealing with their customer service team. We were up and running in less than three weeks, which was a real surprise and it’s really working. We have been using it a lot in the last month because it was so hot. We just got our first bill after using the air conditioner and we had the gas bill for $25. We're extremely satisfied with our decision to go solar and I would highly recommend Vivint Solar.

I heard about Vivint Solar through a friend, and I knew solar was coming back to Las Vegas, so I had vetted a bunch of companies. I went with them because their operation was in-house, and everything was in-house. It has been great, and they catered to what I wanted as far as where my panels went and where my meter went. And then they coordinated with me to get all the interconnection done, so it was good. Enrolling with them was super simple, too. What I had liked about it was it didn't take long. No one overstayed their welcome. Customer service has been very good as well. I don't think I've waited on hold longer than a minute or two minutes if I called.

We’ve been interested in getting solar energy and the product that they have where you didn’t have to buy the solar panels. That’s something that we enjoy because my parents have solar energy, but they bought theirs and I couldn’t afford that. Vivint Solar had their plan and it sounded like a good deal so we decided to try it. It was pretty easy to jump in and get it done. They did all the work for us. It was just mainly a waiting game with the Nevada Energy approving everything. But other than that, Vivint on their end was great. Any time I have a problem, they fix it right away. They’re real easy to deal with. We’re still fairly new with the process but it has been fine. We like the feature of being able to look online to see how much energy we produced. My husband does that a lot. So he really likes it.

Our bill is lower since having the solar installed. Vivint's customer service was great. We got good information and the rep answered all of our questions effectively. The installers got us all set up, and they also answered all of our questions. This is our first month and everything is going well.

I've looked into solar energy to save on my electric bill. Kyle, the Vivint Solar representative, was great. He stayed on top of things and explained everything. The actual installers were also great. They really took care of me. Everybody was hands-on and made sure we were set. Everybody was also courteous. It is, however, a little bulky, more than I expected. Other than that, the installation was perfect. So far, everything has been fine since we've gone solar. My PECO bill is extremely lower. They didn’t quite explain the monthly bill, like how it would be generated. But I got it now because they’re directing it on my account and it’s still reasonable.

The enrollment process with Vivint Solar was very quick, and I was surprised. Their BBB reviews say that Vivint Solar takes about four months to get connected, but, for me, I didn’t feel that way. The process still took longer but it depended on the electric company. I had ECE and they sent me the paperwork that Vivint Solar was approved, so everything was okay and it took a little over two months to get it turned on. I’m glad that I have it on. However, nobody has explained to me how this works and I didn’t get a follow-up phone call. And when I wanted to look at my bill, it just shows the amount, and I don’t understand it.

My bill last month was around $177. But it’s supposed to be cheaper since I have Vivint Solar. I tried to understand the billing, but when they added the second set of panels, I didn’t understand how my bill was so much higher than it was and how I would be saving any money doing it. The Vivint Solar reps that I've talked to are good. But the last person I spoke with in billing seemed bothered by my question. Then I was also under the impression that they would come out and clean the panels, but they said that they don’t do that. So now, I have to go to an outside company to come by and clean the panels. I’ve had Vivint Solar for several years now and I’m not satisfied at all. But the other solar company that I spoke with had a little higher rate than them.

Vivint's representatives were excellent, and things are going good. I just had to understand why I'm still paying two bills. My BG&E gets lowered and eventually over peak seasons, I have to pay Vivint. And it helps to build up. I explained to them that I'm paying bills to them and to the BG&E company together, and it was more than what I was paying before. And, I thought it would go down. It did went down but then, it came up. I'm okay with it, but I still want to see more of an improvement because I was on Budget Billing before with BG&E and I was fine with that. But by Vivint telling me that this would help save in the long run, that's something I've yet to see. Also, I'm trying to get my bill set up. They told me to go on to the website and do this and that. And I tried doing that and I was trying to find my actual bill because I was trying to see what the progress on this thing and how I can lower my payment even more. I really want to know how to do that.

We got solar energy for two reasons. One is that if we get enough solar juice coming in, we can save on the electric bill. Also, it’s better for the environment since we're not using fossil fuels to heat and cool the house. We had a contractor we hired several years ago to repair our roof and he was happy with Vivint Solar that he had used. So, we checked Vivint and went with them, too.

The subject should be "lack of service". I recently (7/10/18) received an email with my monthly billing statement. To my surprise the bill was $00.00. More importantly it meant the solar system was not generating any power. When I contacted Vivint the customer support person requested I go out to the control panel to press some buttons, but to no avail. He then checked to see when he could schedule a service call, To my amazement he informed me it would not be until 7//26/18! This totally unacceptable. They should have a customer support system large enough to support its product in a timely manner (less than two days) Max. Very disappointed.

I recently bought a house and it came with solar panels. We didn't want them but had to keep them... Fine. Day 1 was able to set up auto pay and view my bill online... No issues yet. Problem 1. I set up auto pay before my bill was due (bill is due the 20th of the month) and made a payment. Immediately after I made the payment on June 12th I called customer service and asked if I will be charged June 20th when the auto pay kicks in. Was told I will not be charged again because "Your account will be at $0." Fantastic. Thanks!! June 20th comes along and lo and behold a charge on my CC for $199. So obviously I call and they say, "Oh well your payment wasn't applied yet so auto payment kicked in." Wonderful! So that means I've paid $400 in a 2 week span... Lucky me!

Vivint Solar is by far the worst company I have ever dealt with as a consumer and allowing them to install solar panels on my home was the biggest mistake I ever made as a property owner. Vivint representatives (most, not all) have been unprofessional and incompetent, and some have been completely unethical, which appears to be the professional ethos at Vivint. In June 2017, Vivint installed solar panels on my roof causing extensive damage across the entire surface where the panels were installed. They have not taken steps to have this damage repaired in order to stop water infiltration through the roof into my home, which has caused tens of thousands of dollars in damage to my home. They have offered to reimburse me for maybe a tenth of the costs to repair the damage.

My experience with Vivint Solar started off fine but now it's been going terribly. When the salesman was here, I signed up for autopay. I got online April the 29th and had a little of dough of 30 dollars. A couple of weeks later, I got a phone call that I was delinquent on my payment. I told them that that shouldn't be because I signed up for them to deduct my payment for me. To make the long story short, they did not deduct it. I didn’t know what happened. They also couldn’t tell what happened. Billing called me several times asking for the payment.

I have been a big fan of solar energy. I've had solar energy services from SolarCity in my other house before and when I got my first bill, it was actually decent. Then, Vivint Solar reps were putting little green flyers in the neighborhood and when I got one on my door, I called them. Their rep came and did a sales pitch. His name was Charlie and he was nice. I read the contract and it was a lot better than SolarCity.

Our neighbor utilizes solar energy and told us about Vivint Solar. We were always interested in it and then Corey, an agent, came out and explained it to my wife. He was good but we had a little problem. We went through the whole thing where they installed the panels up on top and then we waited for inspection to come. After that, we waited for Edison to tell us to turn on the system. The same day that we got an email from them, we received an email from Vivint Solar telling us to turn the system on. The serviceman who told me what to do just said to turn the gray box on. So, when I got the email, I went outside and switched that thing on thinking that was it. But after a couple weeks, we got a call from Vivint Solar and they told us that a serviceman was gonna see what was going on.

Mel from Vivint Solar approached us at our home and discussed the solar possibilities with us and we have always been interested in saving money and helping reduce carbon footprints so we agreed to it. Mel was an excellent rep and he was able to answer greatly many questions that we had as far as our concerns with getting it in the first place and having it put on our roof, which was a big step for us to take. He was also very helpful. We had to wait for two months to get the solar turned on, but Vivint explained that they had to have a number of people on the grid before they could turn on the switch so it wasn’t a terrible amount of time.

My initial impression of Vivint Solar was Matt who came to my door one day wanting to tell me how much I could save by switching to solar. I’m usually a little wary of salespeople but Matt didn’t push his product on me. Instead he just had a conversation with me. He was so personal and so nice. He didn’t make me feel rushed. He even said he would come back the next day after I had time to talk to my husband about it. When he came back he had the same demeanor and I was so appreciative. Vivint is lucky to have a great salesman in Matt! He is the reason we switched! Keep up the good work.

Somebody from Vivint Solar came to my door and talked to me about their solar energy services. I was hoping to reduce some overall household cost and reduce my energy cost, so after talking a little bit to the salesperson, it looked like I could save some money by adding the solar. At first, I couldn't believe the time frame they told me the enrolment would take. But, the salesperson really kept me informed about everything that was gonna happen, how long things would take, and when they would happen. Also, their customer service has always called me to set up an appointment to do a phase. My wife was a little antsy about it because it didn't seem to happen soon enough for her, but I was fine with everything that took place because I understand the construction business.

Our electric bill is crazy in Vegas. We’re just transitioning over to Vivint Solar and we’ve got out first month’s bill. We were told there was gonna be a good differential, but there’s not a lot of difference as far as the rate goes with Vivint Solar and another energy provider. Other than that, talking to their customer service has been really easy. And it didn't take long for them to put up the panels. It’s been good, so far and we're very satisfied.

Just received permission to turn on the solar system and we love this company! Would recommend to our neighbors and friends and will so so! Saving money and creating better power is a win win! Thanks Vivint Solar for explaining the process and being professional!

Chris answered all of my questions on the solar PPA and I had a lot of them. Installation took a couple hours and the panels look great on the roof. We are very satisfied so far, looking forward to hopefully much lower bills.

We had been thinking of a solar energy service for environmental purposes and we explored different options. A Vivint Solar salesman showed up at the front door and he was very personable and professional. The installation of the panels couldn't have been better and the installation team was very good. The process of getting solar was easy and I'm very satisfied, especially knowing that we're reducing our carbon footprint and at a very reasonable cost of electricity.

I was promised by the sales rep pigeon proofing for my panels... and as the install was happening I made sure to ask them about the pigeon proofing which they installers replied "We don't do that." So that day I called Vivint Solar and waited on hold for 30 min and made a case with them. I also contacted my sales rep who stated "Our panels are so low we usually don't have a problem", then stated we don't install them until it becomes an issue.

A Vivint Solar team installed panels for my neighbor and then they approached us on the street. My neighbor told me about their positive experience and how great it was. I went through the enrollment process and it was a very positive experience too. They made it very easy to understand the process. The installation was also very easy and they came on time. They were very quick and barely needed anything from me. I just had to be home to control the power box and they did everything. I'm very satisfied on going solar and it has cut the bill immensely. The whole experience has been very pleasant.

Professional and timely. Very satisfied so far. Will recommend to family and friends. Great savings. Jason ** was our sales Rep and was very informative and accommodating. Always wanted to do solar but very skeptical until Vivint came along but feel confident in their product.

The salesman from Vivint Solar was very personable. He showed me a presentation on his tablet and what I interpreted him saying was my cost would be kept at 16.5 cents for a kilowatt hour then that would go up 2.9% every year. My judgment was it would cost $20 to $30 a month based on what the past use had been. So I could save money and help other people.

The Vivint Solar sales rep was pretty straightforward and most of those I've talked to have always been very careful in telling me what's going on. I was reasonably impressed with the quality of their service personnel. I'm 93 so whether I stay with Edison or go this way, when I'm done, I'm done. I don't feel like it will change anything except that I thought it would be environmentally sound to be making use of the solar system.

I’ve been thinking about looking into solar energy services because it’s better for the environment. But I thought I might save more money than I have because I didn’t realize I’d still be getting a bill from Edison. Edison still provides the service lines so they told me they still have to send me a bill but it’s not as much as it was. And if you use a lot of energy it would really probably save you a lot of money. But it’s just me and my daughter living here and we don’t have central air because it’s an old house so it doesn’t save us a lot. But I’m still happy. I feel good about the fact I’m using clean energy and it seems to work as well as it did before. I've been satisfied with my decision to go solar.

We have Vivint Solar for about three weeks now and so far, I'm satisfied with my decision to go solar. I first knew about them when one of their representatives came to the door and started discussing it. The enrollment was easy. The sales rep's overall professionalism was very good too. I had only one problem. I was surprised that I got a monthly bill from Vivint. As far as I could recall, the details of how everything is paid for was not explained properly to us. They got their money from the utility with the leftover electricity that was supplied to the grid.

Our electric bill in the summertime was getting up to $300. We looked into getting solar energy services, and because my Pastor had Vivint put solar at his house, I got it too and so far, the highest bill I've had was $97. The enrollment process was simple. We did the program where we didn't put any money down and Vivint didn't put any lease on our house. We just agreed to buy the power from them at a certain amount per kilowatt.

Love the experience. Love the company. Sales rep Landon was awesome. Always on top of everything every time I had a question or concern about the solar panel. Made sure we were all well knowing of the solar panel and how they work. Will refer to other.

I knew nothing about solar energy but the Vivint rep explained what it was and the program that they were offering. And I liked the idea of getting a cheaper PG&E bill. The rep said it was gonna take several months before it was complete. But they were pretty efficient, kept in contact, and let me know where we were standing. I called them one because I didn't quite understand the billing process but the rep explained it to me and I was all right after that. I was very, very satisfied with them. And I would recommend them.

I decided to try solar to reduce my carbon blueprint and to lower my bills and I'm very happy with the result going with Vivint Solar. Their door-to-door sales rep was not high pressure. I told them I needed to think about it and then invited them back. The enrollment went very smooth and very professional. But it was very difficult to get through customer service. I would be put on hold and then the phone call would disappear. That happened a couple of times and then the next attempt, I was once again on hold for so long that I didn't wanna continue. I just ended up dealing exclusively with my salesperson. He was extremely reliable and had the answers to all the questions I had so I found there was no need for a customer service. Also one of the things that made me hesitate about getting solar is I didn't like the way the panels looked on other houses. But the Vivint panels looked really great. I wouldn't hesitate to recommend the company.

Sales rep Cole was great. Installation team finished in one day and done well. Day before city inspection a great Vivint technician came out and went over the whole installation to help ensure we passed city inspection. He found a pinched ground wire that so the system wouldn't turn on and he said Vivint would send someone out to fix it asap but it would not 'cause city inspector to fail us. We passed city inspection next day and then Vivint phone reps kept misunderstanding the situation (or ignoring what we were saying) and insisting we walk through a testing procedure. Had to do that on four different occasions. Frustrating four months later, finally came online. My Edison bill has dropped drastically (it's negative $10 right now), but I haven't done the math to see if I'm saving money because the Vivint bill is a little higher than I thought it would be.

My son-in-law had Vivint installed on his house. Also, our PG&E bill had been extremely high and we wanted to lower our monthly bill. However, when I first talked to Vivint, they couldn't do our place so we bought another place as a rental and we had Vivint switch their solar on that rental. Also, it took them so long to get the solar installed. We started in October and it didn't get turned on until April. I heard that somebody in Utah quit their job and was having a hard time getting everything caught up.

The installation process was completely free and required no effort on my part. Our rep took care of the process from beginning to end and now we see a savings on every months bill. I’m so glad we listened to his pitch and installed this system in our home. Thanks Vivint!

October 2017 I had a second solar system installed on my house. Still to this day it has not been turned on. When I call Vivint to ask why, it’s the same story, paperwork has been submitted don’t know why it hasn’t been turned on. Well today, 6/18/18 I called MassACA and spoke to someone who told me that they just received my paperwork early May and that I was number 91 on a waiting list of 102. Very disappointed with Vivint Solar in regards to customer service and the lack thereof.

Solar energy is something that I thought about and I wouldn't have thought that I would think about it more through someone knocking at my door. It was a sign of the time someone being uninvited and giving me unsolicited information at my doorsteps was not something that I'll see all the time anymore. I wasn’t comfortable with it and the Vivint Solar salesman was sketchy because people knocking on doors these days is sketchy to me, but he was persistent and very nice. He wasn't rude or pushy in any sort of bad way. He left the information for me to contact him, which I ended up doing. It took me a good three or four months to come to the decision. I definitely wanted to do my research, but it was something that I thought about and he was the one that had equipped me with the information to really think about it.

I’m understanding more about billing etc. Riku explained it well to me. Thanks to him I’m understanding more about the power purchased agreement. I am fine now. Thanks for checking up on the houses after the install. We are very happy now!

Vivint Solar's salesman, Danny, came to the door and told us about Vivint Solar. We were considering it for a while. We didn't know for sure if we wanted to do it. When he laid out all of the information, we thought about it for a couple of days and decided to do it. Their enrollment process was slow at the beginning because we assumed it would have been completed a little faster than it was. But it took over two months or so to get everything done and organized and ready to go. Nevertheless, their customer service team was excellent. Every time we had a question or we were out there and looking at what they were doing, they were very hospitable and very knowledgeable.

I’m very happy with the system. Vivint is a good company. I would recommend to friends. I’m saving money per kilowatt. It was a very easy process and everyone was very helpful. I just recommended Vivint to two of my neighbors.

Everything went smoothly. Inspection, installation was well done. The employees were pleasant and knowledgeable. The complaints I had was that we weren’t contacted after installation by our representative. We had to turn on the system ourselves, we didn’t understand the concept of the charges for the solar and how to sell it to other people.

We were very happy with the installation of our system and so far the system is working very well. Our largest complaint is after the installation I have had no contact from Vivint which has been a little disappointing but overall am very happy so far. IT would have been nicer to have had a better explanation of the way the billing works.

We are really happy with our solar. We love the experience. We haven’t had any issues with our system. I would recommend this company to anyone. We have saved so much since we got this almost two years ago. Thank you.

Stephen ** our sales rep was respectful, knowledgeable and we wouldn’t have gone solar without his assistance. He walked us through all the steps and we’ve been happy and enjoying our cheaper bills since we went with Vivint. I have recommended this company to friends and relatives. Stephen has been helpful with us all.

Glad that we went with Vivint Solar. From start to finish our experience was great all thanks to Stephen **. His ability to walk us through all our questions and concerns. He also followed up with the construction and day to day process. Not to mention the coordination with SCE and city inspectors.

Stephen ** has consistently followed up with the service, and our satisfaction with the solar panels. Whenever I have questions he has gotten back to me promptly. We are very glad that we went with Vivint Solar. Our system was turned on within 2-3 months and are already saving money. We have referred our friends and family and highly recommend that you do the same.

I was initially hesitant to go solar, but, my sales Rep Stephen ** did an exceptional job at explaining the entire process to me. He was there during and after the installation and even stopped by to help me turn it on. I am so happy that I chose Vivint Solar. The whole process was very well planned out. It went as smoothly and promised and I am now saving money. This is definitely one of the best things I have done to future proof my house for years to come.

First looked at having solar put in a few years ago, but wasn't sure it was a good idea. After talking with Stephen ** came by and explained it more thoroughly with me I could see the benefits outweighed any negative. We were given a free electrical panel upgrade and are now saving money. Glad we did it.

Have enjoyed a positive experience in dealing with Vivint Solar Panel Co. The installation was completed as scheduled and I was kept up-to-date with each phase of the installation. Since then, their customer service and local service rep have been available, courteous, and a pleasure to deal with.

Received opportunity to go solar at no cost. Was hesitant at first, but, Stephen ** did an excellent job at explaining everything to my satisfaction. He was there during the install, after and even helped me turn it on within 6 weeks from the install date while I was on vacation. Very happy that I went solar with Vivint Solar and am saving money.

Stephen was awesome. He was honest and very helpful in getting our solar panels. It did not cost anything for the installation process and Edison turned our system on within a couple of months. We have saved money with Vivint; much lower bill. :)