Vivint Solar Reviews

Enrolling for the Vivint Solar service had been top notch from day one to the end. The sales rep handled everything for me and I was very satisfied with them. Vivint Solar is a good company. They made the whole transition nice and easy and they accommodated the date when I could be home to let them in and were very professional. I got two people that I had been getting ready to recommend to Vivint Solar because they had been having power outages in Maine, where I live.

The installers were on time as scheduled. Informative. Polite. Efficient. Left work area free of debris. Explained process and what to expect after installation. I would highly recommend Vivint Solar. From the first meeting with the Sales Rep through the installation everyone I have come in contact with has been very professional and courteous.

The dealing I had with Vivint Solar rep was okay. The installation was okay too. I checked inside and I didn't see some leaking or something. I have also seen a bit difference in my bill. Vivint Solar is something good for me. I got a good experience with them and I'm very satisfied.

The installation team was professional and kept us informed from start to finish. A follow up was done by the sales representative shortly after the installation team left and provided follow up information on the process on what to expect and timeline. I appreciate the team keeping me informed.

I liked them all from the beginning. Their work was fast and efficient. They kept their music low and I felt comfortable with them on my roof. Thank you so much. You guys are awesome. Their work was fast and efficient.

Vivint Solar didn't cost anything and so far, they're doing a good job and I'm satisfied. The enrollment went well and they were very professional. I'd recommend them. They might save you so much.

I've had a very bad experience with Vivint Solar. They installed solar panels on my home. The first set of panels went up in 2015. The second set of panels just went up about a month or so ago. So far, my home has been leaking, my kitchen inside is ruined which has to be redone, as well as the ceiling because of the bad roof. Whoever they sent out to inspect the roof before putting the solar panels on, okay'd the panels to be put on there. With all the leaking, we had to call someone from a roofing company to check it out. They came and discovered that there are three layers of roofing on the house.

We are retired and I'd like to save some money on my electric bill. Also, switching to Vivint Solar is being more green. Now, I'm feeling that I may have made a mistake. I did a lot of researching and I asked a lot of questions that I thought they were answered. Even though I thought it was clear, it really wasn't 100% transparent. The service is too new and we've just gone live with the service because it took a while for meeting between the development, the homeowners' association and then the town BGE.

Vivint installed 25' Solar arrays on my roof without proper support over three years ago. Now they say they will show me how to install the support by myself that they should have installed 3 yrs ago. My roof is bowing in so bad that the J channels and cables are popping out of the siding. Vivint installers missed 7 lags into the trusses and left open holes in my roof to let rain and snow come leaking into my attic ruining my insulation, saturating my trusses (soaked and cracking), soaking my ceiling wallboard, and ruining my wooden floors.

Solar energy has been something that I had been interested in for a long time. Working in IT for a living, I’ve always impressed when a company uses modern day technology to its advantages. I also have been interested in finding out what the options that were available so I decided to look further into it. The enrollment process with Vivint Solar was really nice. They did everything electronically either through an iPad, a phone, or a reference to basically a website. There was no real paperwork involved which was great as it saves the planet because you’re not throwing all those papers around. The customer service team has reached out to me to welcome me, inform me how to get to the website and open up an account and check my daily usage. Overall, Vivint did a great job and I’m 100% happy with the system.

I'm tired of paying the communist Edison Company, and I used to do air conditioning work for them years ago. They have no power savings in the whole building but they have the nerve to send a letter about my usages. Their grid is over a 100-year-old and I don't want anything to do with those people so I decided to look into solar energy services. Then, a salesman from Vivint came by the house. His name was Taylor and he was a great guy. He got all worked out in our neighborhood. My neighbor right next to me got solar but he had to put a roof on. And then three more in the neighborhood also got solar.

I had my ups and downs with Vivint Solar. In the beginning, it was great. The enrollment went well. I filled out the thing online and everyone that I spoke with was very professional and treated me fairly. My rep, Brandon, came out to my home, sat down, explained everything, and wasn't pushy. Then the crew that came over was helpful, polite, and fantastic. They answered questions and explained everything to me. They worked hard and left the place neat and clean. They were also very experienced and did everything up to my expectations. I was happy with that part of of my experience.

I was shopping around for solar panels and lost my interest. But then, one of the Vivint sales reps came to my house and started talking to me about the company. I've heard about Vivint before, but as he was explaining things, I started to get more interested in it until he finally convinced me to try them out because of the benefits and everything involved in it. Enrolling was fast and easy. This is my first month with them and it has been seamless. But I will see the big difference once I get the bill this month.

I looked into solar energy services to conserve money and electricity. I've got two homes with Vivint Solar and it has been okay and lovely with them. They knew what they were doing. The process of enrolling with them was very good and it went straight through. My interactions with customer service were good as well. However, I was refinancing my house, but Vivint Solar put a lien on my house and they took forever to take it out. Also, they were supposed to give a friend of mine the referral, but they never sent it to her. Nevertheless, I'm very satisfied with my decision to go solar.

Last July, a rep from Vivint Solar came to my door. I've had interactions with solar companies three years ago and they indicated that my roof was too shaded and that I could not have enough sun. The rep, however, gave me the impression that this time it could work, that it doesn't have to be the way it was then because the qualities of the equipment were better, the panels and the other things. Then, when we got to the point of making predictions as to how many panels on the roof and where they would go, it seemed like there was a positive result. So, I decided to go forward with it. However, it took a long time from the July initiation until they hooked me up. They sent electricians here on December 5th to change my electrical box in my garage so that it would accommodate my system. The electricians did a good job.

I have Vivint solar panels for 2 years. I have had my gutters ripped off twice before due to the snow. Today is the third time, but along with the gutter I have lost my siding, rain spout and floodlights. I was never made aware when signing the contract that the snow would be an issue. When I reported it the first time I was told that it would be taken care of by Pat **, General Manager, but it never was addressed.

We transitioned to solar 2016. We were happy with everything until we needed our roof replaced. We informed our sales rep at the time we would be replacing the roof and asked what the cost would be? He informed us $499. We were fine with that. Fast forward two years, we were just informed the fee is now approx $4500??? We were like WHAT is this. A joke? Why so much? We are currently battling them and are now getting the attorney general’s office involved. This is not something that one needs to be dealing with, especially when we have triplet kids on top of it. Complete rip off, so unhappy.

Solar energy, being a renewable energy resource, was interesting for me. Then, ultimately, we'd like to be able to have a battery in the house and we'd have some back-up power in case of power grid failure, for some medical reasons. So far, we're very satisfied with our decision to go solar. I had been talking to my neighbor who works for Vivint and he mentioned about Vivint Solar. Everything went smoothly when we enrolled with them. They rolled the process out over time, piece by piece, as things came and they clued me in on everything with phone calls and emails. The few times that we had some interactions with the customer service reps, they took us through the process step-by-step. They were very thorough and timely, and they did great. Vivint Solar did an excellent job.

My wife and I had been contemplating solar for a few years. At the time, the house was a rental and when we decided to move back into it, solar energy was on our radar but it was not affordable. We looked at it, thought about it, prayed about it and then we pulled the trigger with Vivint. ‘Cause this is California and California will hit you with every tax they can think of. So, I try to save a buck anytime I can.

We have had the system for the year they are up there and working. The only downside is the snow comes down really quick off of the panels. We have saved money and are happy that we went solar with Vivint.

My electric bill was way too high especially in the summertime when I'm running the air conditioner a lot so I went with Vivint Solar. So far, I'm very satisfied with my decision. I've had panels on one side of the house for the last couple of years and I added more solar to the house this year and I'm hoping it’s going to be even better. I haven't really got a new price with the new solar yet so I haven't compared the prices yet. It just takes forever for them to get things up and running but that's because of the fact of dealing with the electric company. They had the panels all installed and ready to go in December. And it wasn’t until February before they got the permits.

As of today PECO has not turned the system on. However I would like to complement the exceptional and professional workmanship provided with our installation. Your staff was knowledgeable and efficient. In addition our representative (Tom) laid out each step and followed up numerous times to provide answers and to be assured of our satisfaction. Thank you.

I'm in an ideal location for a solar energy where there are no trees around me. My Vivint Solar has only been activated for a couple of weeks since I threw the switch and so far, I'm satisfied with my decision to go solar. The installation went smoothly and everyone has been excellent. I'm anxious to see how it would affect my bills though. I'd be disappointed if I went through all this aggravation and wouldn't save any money. Even so, I'd tell my friends to wait until they see my first two bills and then they could decide.

I've been looking into solar energy for about 10 years now, mostly for the environment, but to also try to protect myself against rising costs in energy. I've been 100% satisfied with my decision to go solar through Vivint. They have been amazing and they've done everything they said they're going to do. They have been excellent about checking up and following through and answered every question we had. They've been courteous and great about it. They have been there every time we needed reference or new things came up. Installation was done on time. The installers were really professional, very clean, and respectful. We had told them we had a couple of dogs and it was crucial that they didn't let them get out, and they were really conscientious about everything that we asked of them. Everyone at every level seemed to know what they were doing. That's why I have already recommended them.

Awesome experience, very professional, efficient. Diedre **, the energy consultant, deserves a raise, bonus and promotion! She was terrific from start to finish and without her help I doubt that the experience would have been so great. Not only did she answer all my questions about cost, how this all works, etc. and keep me posted about next steps but she answered or found the answers for technical questions.

We have Vivint Solar's panels up for about two years and we're satisfied with our decision to go solar because it has lowered our bill a lot. Their representatives respond well but I hope their salespeople would be more informed about what they are actually selling. When we first signed up, they told us that we would be charged 15 cents per kilowatt-hour for the usage. But we found out that it wasn't the usage that would be paying for. They put more panels on our roof and now we're generating more power, and we're paying for that generation. Other than that, I would tell my friends that Vivint Solar is a good company that it would be wise to talk to them about solar.

Our house faces perfectly for solar energy and when I checked into it, in the beginning, it was way too expensive. And then we were going to move but when we decided not to, I got serious about looking into solar and signed up with Vivint Solar. The process was so long to get it fired up. I've only had it running about two months now so I'm looking forward to seeing what a yearly average comes out, but so far, I'm satisfied.

The installation crew was very respectful and worked very hard during the day to complete it by the end of the day. They left a clean work site and all were very polite. They were also very accommodating to my schedule.

I decided to go solar for money saving and it has been good. Vivint Solar's salesman was professional and informative and made the process really easy. They pretty much did all the work. Their customer service team took care of my issues.

We have had Vivint for a year and so we have saved about $800 the savings is different for everyone but we didn’t pay anything to do this program and it saves us money every month! They also updated our electric panel at no cost to us to help us qualify. They have been out to service it without us even knowing which makes us feel confident that they are monitoring our system! Thank you Vivint Solar and McKenzie for helping us out!

It has been a nightmare deal with this company starting with the sales rep, who came to my home. He stated he wanted to use my house as a model and there would be no cost to me at all. That was the first of many lies told to me. Next he said if I refer any of my neighbors to him and they get service he would give me cash for customers. That didn't happen either. Got him 4 customers. Had my panels installed and on 3 occasions they were not producing but was billed by them and Pepco and the excuse was Pepco equipment was the problem. Contacted them. They came out. No problem found.

My goal was not functioning over a month and I received a bill in the mail from my electric company and realized something must be wrong with the solar because the bill was $167.00. When I contacted them they said, "Yes your solar is not working," I set up an appointment and they had to replaced the WiFi receiver. I wanted to be reimbursed for the electric bill and I wanted to know why they did not know my solar was malfunctioning? They said I should have been logging in and checking my activity and I would have seen it was down. WOW is all I can say because I am sure that I never did that before with SCE.

Our electricity rate was getting higher. Our neighbor across the street was getting Vivint Solar, so we talked with Vivint Solar and inquired about their service. They explained it to us and set up an appointment to come and measure. The enrollment process was good and it was of medium difficulty. Everything is going smoothly except trying to pay and getting on their website. The service worked for us and I would recommend Vivint Solar. Just give them a chance to explain the fine print.

A gentleman that came by representing the solar system mentioned about the gentleman who owned the company by Tesla and that triggered me to go on with Vivint Solar. Tesla is a really good company and if it is doing solar, then I have more reason to go for the company about now. Vivint called me up and set up the service. Then they automatically withdraw the funds from my bank account. And as soon as I received the first bill, I freaked out but when the second bill arrived, it was only $13 from Southern California Edison. Vivint Solar is costing me around $35 so my bill is under $50 a month, and that was crazy. I used to pay between $150 to $200 and now, I pay $50. That’s a dramatic change and I’m happy with them.

First of all, we were looking into clean energy and saving on energy from the power plant. We've just turned on our solar energy system with Vivint Solar three weeks ago and this is the first time that we've used solar energy. But the Vivint Solar reps have been helpful and very friendly, and some of them are knowledgeable. The reps were excellent and they did their job well. I like them and I'm very satisfied with them. I'd recommend Vivint Solar to my family and relatives because I know that our solar energy is going to be good for everything. We are directly on solar energy and we don't use the power plant a lot, so that's better for the environment.

A Vivint salesman stopped by at my house and asked me if I wanted to do solar. The install was free. I looked into solar energy services because it was sponsored by the government as well and I also wanted to save some dollars if it was possible. I'm absolutely satisfied at this point. I had a very good experience during enrolment with Vivint and it was very easy and professional. The installation was excellent and everything worked, better than I expected.

We have Vivint's alarm system and we also got them to put up solar on the roof. It took them about three months to get it cleared and running. Their customer service has been good and professional. It's only been less than a month since we went solar and so far, I'm happy with it. We've recommended Vivint to people across the street and they've got it as well.

Vivint Solar agents and I discussed installing solar a while back (more than 6 months ago). After I understood how it works, I told them I do not need it. That was the end of our discussion. In Feb of 2018, I was checking my account activities and found out that Vivint Solar has been charging me for nothing since October of last year. It is close to $300. I called and asked them why am I being charged. They do not seem to know who is charging me in their company. Hopefully, they will give me back my money before I start a legal action.

The installation team all the way to the back office were great, dynamic, and very professional. I did some research when my neighbor had Vivint installed and the sales guy came and showed me how I could save and the different options. And I've been in their program for almost two years now. They've been really good about explaining everything. We've been very pleased with Vivint.

Great job and worked quickly. They were very friendly and made sure that all of my questions were answered if I had any. They did a great job explaining how everything worked and reminded me about the amount of time it should take for my solar system to be operational and to turn on the system only until told to. Very friendly team!

I’ve had solar panels with Vivint for 2 years. When I signed up I was informed any extra power produced would be purchased back from me each year by the power company. I have not received anything. Power company said this is untrue. They donate my excess power. Vivint now says I need to work this out with the power company. Also had trouble when system was getting installed. I would not recommend working with this company. Once the sale is complete they are non responsive.

Vivint Solar was doing a door to door thing then. We've been looking into going solar for a long time, I just couldn't afford it. Vivint Solar came up with a plan that was reasonable. The rep said, “What if we could put it in without having any initial cost to you?" And I said, “That’d be great!" And it has worked out. The installation was fine. The installers came when they said they were going to be here. They got it done in their timeframe and picked up everything, didn't leave a mess. The system has been running for about three months now. I check out my bill occasionally and we're saving money. We're 100% satisfied. If others can't afford to install the solar system themselves, they should talk to Vivint because their plan might work out.

In 2013 asked Vivint to remove solar panels so I could repair my roof. After the repair Vivint came to reinstall the panels. I went up there they said they were done only to find that they set the panels down on the corner and pierced holes in my brand new roof in various places also it looked like they dropped a hole saw drill and gouged out my roof. Had I not gone up there to inspect myself I would have never know what kind of damage they had done. Vivint fixed the issue but only after a dozen phone calls and complaints. So now 2018 I call Vivint to remove 4 panels and they want to charge me $500. I reluctantly pay but told them if I have to pay that much I want them all removed. I expressed my concern with Vivint about the previous time I had them do this and I was assured it would be done right.

I wanted to save the planet and save a little money as well so I decided to get Vivint Solar services and I was really satisfied. It's pumping out a lot of power and it's billing us only a few bucks. The enrollment went smoothly. There were a couple of bumps, but they seemed to work with me really well. I couldn't be off of work being a teacher and they gave me options. So, I gave the installers the password to my garage door, they came in, did their thing and let me know when they were all done. And as about the time I came home, they were wrapping things up, signed off on some stuff and they were done. They were really flexible, which was awesome.

I've always had the Vivint alarm system and I have seen Vivint Solar going around and installing a couple of systems before. There was also a young lady who dropped by a couple of years ago to talk to us about the solar but I wasn't ready. And then Zach knocked on the door and talked to me about it. What he had to say sounded good. And with my Edison bill constantly going up, I decided to go solar. Enrolling with Vivint Solar was very easy. Zach helped us well all the way. I'm happy with them and I would be a lot happier when I see my Edison bill.

The team worked well together. They explained everything to me and listen to my concerns. Rigo and his team were great. My go to guy Roland ** is awesome. He stops by and checks up on everything. He answers all of my questions. I would highly recommend this company to anyone.

In my neighborhood, Vivint Solar went from door to door a couple of years ago. I know one part of my system has been here for a couple of years, and they just now installed more on my roof. They were great and enrollment was simple. I had a nice man come here and help me. I had a great experience on the phone, except I just got an amazing deal from Edison. They talked the hell out of me, $398 that went all at once. The city took too bloody long to get it all done, and I have a feeling that’s why I’m paying this extra money to Edison right now. I'm satisfied with going solar, but I don't understand how it's priced out. It makes no sense to me. In the winter, it is higher. In the summer, it is lower electrical. But, I guess that's just the way it happens. Customer service is excellent. I’d recommend them. I did better than most of the other people.

I've had Vivint a little over two years and my experience with them has been very nice. There's a very big difference in my bills since using them. I'm saving money so it was an excellent decision to go solar. I’m very satisfied with them and I would tell anybody that I know that they are great company.

I have solar with Vivint Solar for years and beside how long it took them to put in the system. I was also promise lower bills. They have come to my home several times because their system does not work and now my bills are higher than ever. I have contact the Attorney General office because I have also receive a letter from them with threats. Not to talk about them. This company has be a nightmare from day one. I truly believe their employees and their legal attorneys do not know how to tell the truth.

Mike ** helped us with our solar with recommendation from my sister and we couldn't be happier!! Super great to work with and made the process thus far utterly painless and easy. Now can't wait to turn on the power!!

John is a great guy. Explained everything in full. Very pleasurable. Thank you for everything. Looking forward to checking the completed job. He was very knowledgeable and reviewed everything with me. John also left me with feeling very comfortable with my new system. Thank you again.

The biggest scam! This salesman show up at my house, and he promise me that the only I’m going to paying is the loan for the solar panels! That’s was pure crabs, I the bills from Duke Energy they keep coming, I'm really very very frustrated! With two bills! I tried calling Vivint solar and the salesman and mosaic, I don’t want the solar panels anymore! And they crack the wall from my brand new house? My next move is call the local news and report this biggest scam and contract a lawyer! Please do not fall in this game! If we get all united for this scammer we can stop them.

Our bills were too high and we wanted to look around then we found Vivint Solar. The enrollment was really easy for us but we have a little bit problem understanding the warranty. I met with Vivint Solar three times and the representative responds, was positive, and explained everything to us. I've got them for a month now and it’s working good for me so far. One day I called them, they made an appointment and they came to look at the problem I had after within a week. They were fast. Vivint Solar came recommended from other people and I also tell others who ask that it is doing good for me.

The sales rep was very nice and knowledgeable in what he was talking about. He convinced me to switch to solar. I started looking at it and it seemed that it would help me because I wouldn’t be paying that high electric bill that I was paying. I was paying up to $300 a month on Edison. I've had solar for two years now and I’m very satisfied with that decision. My Edison bill is way lower now, sometimes under $10. Then the highest that I’ve had the Vivint one is about $125 and that’s in the winter time. But in the summer time, it comes down and it’s been as low as $68.

Beware of Vivint Scam. In Sept. 2017 I was shocked to find Vivint installing a massive solar system on 4 sides of the tile roof of a rental property I own in Desert Hot Springs, CA. I immediately had them stop, and said that I had not authorized the work. They said someone would call me to straighten it out. Nobody did. I called & emailed them, and each time I was passed off to someone else ending with promises that I would be promptly contacted. I never was. I had my attorney reach out and still no response. Instead, I was emailed a nasty 8-page document called a "Confidential General Release, Waiver and Settlement Agreement".

From Sales to install the experience was great. Program fully explained and made us feel extremely comfortable with the process. Install team was very professional and polite and left the yard and work area clean. I’d recommend Vivint to anyone interested in solar technology. Thiago and Team you Rock.

The crew was very respectful. It was a very good experience. I was very surprised at how quickly and efficiently the job was completed. I was very pleased with their work. The area was clean and neat when they left. Thank you for such a good experience.

I wanted to see if going solar will eventually save me money so I signed up with Vivint. I was able to sign on those iPads which made the process easy with less paperwork, and they emailed everything to me. Customer service has been great. If I had any questions, it's been fairly easy to get them to answer. I got really low electrical bills now, but I hate the customer charges and everything that get added to it with PG&E. Other than that, Vivint went above and beyond, and I haven't had to contact them regarding any problems. I would recommend them to anybody.

My wife and I were trying to save money on electric and I saw Vivint Solar's advertisement when I checked into solar people. Their representative came and we sat down and talked. I asked him questions and he said that it was going to save me money and won't cost me anything. So, we filled out a little bit of paperwork and the enrollment process wasn't big.

Hilary ** from Vivint Solar helped us to have solar panels placed on our home. She did everything!! She arranged all the permits and set an install date that fit our busy schedule!! I would recommend Hilary and Vivint Solar to anyone.

I was thinking about doing the upgrade in the house and when I googled solar energy service, it said that Vivint Solar's panels were going to be free and that it was a reputable company. I had other people come to the house, who also claimed it to be free but they were pushy. When I met this Vivint Solar guy who came to the house and talked to me about the solars, he explained to me in a professional way. So getting enrolled was really easy and everything was really smooth. It took a while for them to be connected in the house but after the work they've done, I'm happy. Everybody who had come and install it talked to me and was very friendly and professional. About two weeks ago, I started using them and so far, it's been working pretty good. I recommended five people already. That's how happy I am with the service and how everything went. This is a great company.

Working with Vivint Solar has been one of the most positive experiences I have ever had with a company. Everyone has been informative, helpful and professional. I am saving 40 percent off of my utility bill and will continue to save more every year. Katelyn, my sales representative answered all of my questions, and was very responsive during and after the install. Not only did she answer all of my questions but she explained different aspects of the solar process that I would not have thought to ask about.

I was visited by a Vivint representative who told me I could save money with electric bills. As my husband had passed away recently at that time I was in need of saving money and accept the offer. Big mistake! Since the solar panels were installed my bills (Mosaic + Electric Bills) have been increasing with new records month by month. I closed down my swimming pool, started living without air conditioning, did laundry after 11 pm, everything to have my bills lower - nothing worked. I live in Florida, with lots of sun.

From day 1 our sales rep lied to us. They installed our panels incorrectly, they didn't install our inverter so our panels weren't even working. Then they misinformed us about our rebate and the process. They said they would apply for our state credit and when it came time to file our taxes, they wouldn't do it. Horrible experience.

Our family wanted to get solar energy services. And Vivint Solar presented us with a program that we thought we can deal with. They were very helpful and explained everything. We concurred with everything they said and they gave us time to think about it. The process went great. Their customer service team checks with us all the time and we talk with them. They told us to call them if we have any concerns. We're satisfied to have gone solar. We really look forward to having it and we hope it stays that way. I would recommend Vivint Solar and tell others it has been great for us.

I talked to people that have solar energy services and it seemed beneficial. It’s better than PSC&G. I enrolled with Vivint Solar and everything went on time. When they said something was going to happen, it happened. And they took care of everything we needed taken care of. Everybody was helpful and I was satisfied.

Vivint Solar's customer service has been outstanding. They have good employees. I would recommend it. I’m still in the process of trying to absorb the actual reduction of my bill because I haven’t noticed that much of a difference as of right now. I’ve noticed that when the electrical power went out, we didn’t have any power within the house itself. So, I would like to check on a backup battery. So, that way, we have power 24 hours a day.

Solar is good in helping to save the planet by burning of less fossil fuel. Then there was a Vivint Solar salesman who came to the door and I was also told that everything would be basically installed for free and there would be no cost to me, which in turn, on the one side was true, but then the other side was a lie. Because now, the company is charging me on the amount of electricity that the solar panels are making at a much-inflated rate as compared to what PECO was charging me. I can't do anything about it because I agreed and signed the contract without understanding it completely.

I have had the solar panels about 2 yr now, January bill was 555.00 dollars. I would think with solar energy and with the amount of sunshine there should be no bill anywhere near 555 bucks. I might as well cut them off.

I know a lot of people who want solar on their homes but first thing they'd say is they don't want to tack on $3,000 onto their property taxes. The other companies wanted to put it on our property taxes but Vivint Solar had a different solution to that. We're running our solar with the electric company and it's supposed to balance that with a certain percentage. Vivint Solar has also been really good from the beginning and their people were knowledgeable as far as the installation. The longest and hardest part of the process was getting the city inspectors to react right away. But as soon as that went through, Edison said it was done and they would finally release everything. But it took about 30 days to get us up and running.

A friend of ours told us that they have solar energy and it seems to work for them. We wanted to try it too. My husband never trusts anybody, but when Phillip came to our house, we agree with him on Vivint Solar. Our enrollment to the service went well but there was too much paperwork. And I was going to print out the contract because I'd rather have it in my hand instead of using the online method. The process seemed easy and they had nice customer service. They had young people come who were knowledgeable and they knew what they were doing. My husband dealt with them and he liked and gave a good compliment to everybody.

I bought a new house and I’ve always wanted solar on my house, so I figured it was a good time. We’ve been looking at a bunch of different solar companies and kind of knew the different costs. We called one of our neighbors who sells Vivint and had him come down and give us the spiel. He gave us a good overview of everything and Vivint Solar wasn’t necessarily the cheapest company we’ve looked at but we liked the fact that they’re a larger company and so they’re more likely to be around in 10 years. We decided to go with them.

We have Solar with Vivint. Their system didn't report the usage correctly. I scheduled an appointment. They gave a 2 hour-window. Nobody showed up. Nobody called. I called to schedule another appointment. They gave a 2 hour-window. The technician called up several hours after the scheduled time and said he was running behind and couldn't make it. He said Customer Service would call me back to schedule another time. Nobody called me back. I complained on their Facebook page. They scheduled a tech to come out.

I recently received a bill from Edison where they gave me an estimated Net Energy Monitoring bill of over $1500. For the year. In other words I will owe Edison about $1500 in July when the Net bill arrives. Now I can change over to pay monthly but that is an extra $75 on top of the $1500. I might add that I usually do not pay $1500 per year for energy before having Vivint place panels on my roof. The panels were supposed to deliver 80% of the total bill, but it looks like they are going to cost me 80% more than if I had done nothing at all. I contacted Vivint and they want me to supply them with copies of my bills for the last year so they can "analyze" where the problem is, but not fix it.

Enrolling with Vivint was easy. JJ came over here and he was very nice, and everything went really smooth. I bought this house and moved from Yucaipa last May and I downsized. I have a pool now and my first electric bill here was over $300. I’m very happy with going solar. And my first Vivint bill was $70, and that was a lot lower than my normal electric bills.

We heard that people were realizing significant savings on their electrical bills, so we opted to take a closer look at solar energy. That’s all because of the people across the street who had a Vivint Solar installed and spoke with us about it. Enrolling with Vivint Solar has been a little confusing because this is a monumental change for most people walking into this type of a situation where you always had a monthly bill coming in and then you don’t think about it. So far, we haven't seen the difference. We talked with somebody from Eversource yesterday on the solar issue and they explained that February should show something and that we'll have a better idea of what's going to happen. Once the difference hits, we'll be a bit more pleased about it.

They were very professional and quick at finishing the job. The wiring was clean and you can hardly tell that the wiring wasn’t there before. They explained everything very well and never bothered me with anything during the install. The team was very efficient.

Vivint was beyond professional and courteous. Our sales representative Katelyn communicated and explained all phases of the process clearly and explicitly. Our Install was done in record timing. Our account was created and installed within 1 month! The Install crew was on time and everything from beginning to end ran beyond smoothly. The workers were excellent and Katelyn has been hands on in the post install process as well. All of the Vivint employees have been extremely trustworthy and work well together. Everything they said they were going to do they did in a timely and orderly manner. Their panels are very nice looking. We are excited to have no utility bill and save money with Vivint Solar. We are very happy and cannot recommend Vivint Solar enough.

I wanted to save on my electric and a Vivint Solar guy came out a couple of times to convince me. Signing up with them was a piece of cake and the have very nice people. The Vivint people impressed me especially the workers on the roof as they worked as a team. They're also professional. I've had Vivint Solar's service for a couple months now and I'm satisfied so far. Also, I’d tell others to give it a shot.

The Vivint Solar salesman was good and he told me going solar was going to be good. I trusted him and I'm happy with it so far. Signing up was really easy and the people I spoke with were very good. As far as I'm concerned, they've treated me good and they couldn't have done any better than what they've done. People I know want to see how I make out and they said if I make out good, they're going to get right on it.

Vivint Solar had a sales rep that was knocking door-to-door in the area. We turned him down at first. But our neighbor had gone ahead and done it and after talking to her, we went ahead and gave him a callback and went through everything. We got interested in solar energy service for the money savings. The enrollment process was fine. You just have to have a lot of patience. I understand that they all have a lot of red tape and there were some hang-ups that created the process to drag out a little bit, but I don't believe it was any direct fault of Vivint Solar. It was just a culmination of all the groups that had to work together.

Vivint Solar has been very good and their customer service people have been very nice, but I’m finding fault with the way it’s panning out. I thought I could save a lot of money by going solar, but I don’t think I’m going to save a lot of money. I got a bill last month for $40 and I just had a bill this month for $80, and I was disappointed. I spoke to them yesterday and they said I have to give it a year until it kicks in. But had I known this, I never would’ve signed up. I could pay those bills without the solar. Also, they said it’s the standard and I haven’t had enough sun. But if I didn’t have enough sun, I should still be able to recognize some savings. Now, I’m back to square one. I feel misled now but I would still recommend.

My cousin had already gotten solar and I’ve always been interested in it. Also, I’m an electrician and I figured it would work. It was pretty easy enrolling with Vivint Solar but the sales rep was a little pushy as far as I was concerned. I was busy and I told her to call before she comes over and she would show up. Otherwise, there was no problem and I’m satisfied with my decision so far. I just don’t know exactly that I save that much money yet but it’s a winner. If the house has space for going solar right away and you want to save some money, you should do it.

Destroyed my roof and siding. Unlicensed electrical workers. Racist management, Mormon own and run company. They'll drill a million holes in your roof and leave unsealed. Pipe with wires hanging off my home, panels unevenly staggered hanging over side of roof and customer service? A joke! But bet they'll get a hold of you when your bill is late.

Going for solar energy was a big investment but I thought in the long run it would be good. But the process of going solar has been a terrible experience. It was a very long process. I absolutely fell through the cracks. My rep for Vivint left the company and when he left the company apparently so did I. So the ball was completely dropped and the panels had already been installed. I was already being charged by the finance company for the panels but there was no movement whatsoever on getting me approved to go live.

I had an inquiry about solar a couple of years ago and I got a call from them telling me that my house was not eligible because of the trees that were on the southside of our house. But Vivint said that it was not going to be a problem and that's what started the conversation. The biggest obstacle we had was getting the city of Berkeley to approve the permits. That's the one that took the longest. And they warned me about it that it was going to take six to eight weeks minimum, but it took about two months.

Vivint Solar's representative stopped by my house and caught me out in the yard and told me all about it. The enrolment process was great and I havent had to do anything. They’ve contacted me and they were here when they said they were going to be here. However, the overall process took a little bit long. The installation was a breeze, but waiting on the power company’s approval for everything took the longest time. But other than that I wasn’t really too concerned about it. Also, my experience with their customer service team was wonderful. They were courteous and was able to answer my questions. So far, going solar seems to be good. The only thing I was a little concerned about was through the whole set-up. It has the automatic billing and it comes out of your account and it said that I would get an email on the 10th informing me that the money was going to come out in 10 days but I’m not getting the emails.

Enrolling with Vivint Solar was okay. However, the guy kept coming around and I had to keep signing more stuff. And then this inspector had to come and that inspector had to come. There seemed a lot more to it than I thought it would be. But the installers came pretty quickly when they actually were scheduled to come and they threw things right up in the pouring rain. I was surprised they did it in the pouring rain and they banged that job right up. Then we waited on the paperwork, the inspector, the county, and the PSEG. It took longer than I thought. The nice salesman came around in June and it only went online in December. Now I got a bill from Vivint for six dollars and 36 cents. I'd recommend them. People ought to put some panels up, not so much for the money, if it saves money or not, but for the environment. I got grandchildren now and I want to see the environment survive another ice age.

Very high utility bills led us to look into solar energy services. Enrolling was easy for me. I had the help at that time of the person working for Vivint came by and sold me on it. After that I did everything else online. I've called customer service a couple of times and they’ve called me, too. Everything was very easy and simple, and they were helpful and knowledgeable. I know bills are going to be significantly lower. According to all my relatives and friends who have solar, the next one should be $9 or something like that.

We bought a house last May and I've wanted to go solar for a while. I spoke with my friend who works for Vivint Solar about it and I told him to come take a look and see what he can do. It was a pretty seamless process. He showed me the design, discussed cost and how the loan works, and everything based on tax credits. A lot of the times when they called, I wasn’t able to answer, but they were able to explain everything through voicemail where I didn’t feel the need to call back and have any questions. Everything was explained in a way that was easily understood and in a concise manner. I've never had any issues and they were very professional.

Vivint Solar's sign was on a truck I saw in front of a house that they were installing solar panels on. I then looked at it several years ago and at that time the only options were to buy or to lease, so that made no sense to me. When the Vivint agent came to my door most recently and told me about the way that they’re now doing it that was very intriguing because there’s no exposure to me. The exposure is really taken on by Vivint. It has only been up for about a month and a half, so this being the winter we’re not generating a whole lot of power but so far so good and I'm very satisfied.

I'm an environmentalist and I try to do what I can. Plus I wanted to save money. In the beginning, a lot of people had been calling for SolarCity and another company but I didn’t like the people that I talked to. They rubbed me the wrong way so I said that I would eventually get solar but it would be with a different company. Then Vivint Solar offered me a deal when they were in the neighborhood and I couldn’t pass it up. I’ve now had solar on my house for two and a half years. Two years ago, I also tried to get solar up on our other house but the circuit breaker box wasn’t updated so we had to update that before we could get the solar panels up there.

The Vivint Solar representatives who came were very good at explaining everything to us. They told us more or less how long the process would take, and they followed up on it and kept in touch with us all the time. Enrolling with Vivint Solar was satisfactory. And it was very easy, and the process of getting everything set up took four months. We are a hundred percent satisfied to have gone solar.

Our experience with Vivint Solar has been informative. I wanted to save more money from electric so we called Vivint Solar, they came in and explained everything, and then we decided to enroll with them. Their enrollment process wasn’t hard. Also, their reps were always on time, professional and courteous. They have good service and I'm very satisfied with them.

It's a very long story but bottom line my solar system was turned off July 2015 without my knowledge. I have paid Vivint Solar over $2,000. during this time. I have also paid my local PGE over $2,800 yearly for electric and they say they have never heard from Vivint. I have been dealing with Cory, Customer Service Specialist, for months now. He was trying to get my system turned back on, sent a repairman, have really no idea what he did. I also had PGE come and check everything to see if there was a problem. He said solar was not working whatsoever.

I have a fairly large home and with the rates of PG&E going so high, I've been thinking about getting solar energy services for a while. And when Vivint Solar's representative came and made his presentation, I decided to go with them. Vivint handled everything for me to get set up and I signed things. And they followed through on what they said they were going to do in getting it done. The rep was very proficient in getting his work done. And then, he has come back a couple of times to see how things are going. In fact, he was in the neighborhood the other day and he stopped by to say hello and to see how I liked it and how it was working for me. So far, having Vivint seems to be working fine. I got it during Christmas time and it helped with the outside lights I put up. It saved me some money on that.

I first heard about Vivint through advertising locally in Utah. I heard that going solar is a good deal for your residential home if the price is right, so I bought a new home and was interested to see if it was going to make sense for my new home. At this point I’m satisfied with it though it is a little too early. The enrolment experience with Vivint to go solar was very pleasing. The district manager that came over was very knowledgeable, friendly, and easy to talk to so that made it easy. He wasn’t trying to hard sell me. He gave me the facts and let me decide. I didn’t feel pressured and he was a non-pressured sales guy, so that was nice. The whole set up process took two months and I was satisfied with the timeline. The installation was very smooth. They were in and out in five hours.

The sales representative of Vivint Solar worked with me and did a good job. He wasn’t high pressure. He explained the whole process to me and what it would take. I had a good experience as far as the sales is concerned. It just took Duke a little longer than I expected for them to activate the system. But whenever I called the customer service of Vivint Solar I get good results and they're always polite.

Vivint Solar was one of the solar companies I liked because I didn’t have to pay anything upfront for it at all. It all came where I buy the power from them and I don’t have to pay for it and some of the options whether I buy the panels or not after six years. The sales rep came here to the house, we did some talking, did some looking and his people come up. He was very polite and very kind. I've called them a couple of times and they’ve been very responsive to my questions.

I was hoping to lower our air conditioning bill in the summer so I looked at SolarCity previously, but the way they had it structured with the lease didn’t do me any good. I've always been looking and when I found out the details of Vivint Solar, it interested me and then I talked to their rep, Taylor. Enrolling with them went smoothly. We had to sign the papers and then I went on the internet and signed up over there so I could see what was going on. They kept me in touch all the time with what was going on. Their customer service team has always been pleasant and cordial. It’s only been less than a week that the system has been on and so far, I'm happy with the way everything is going. I'd recommend them.

My experience with Vivint has been remarkable. Our sales representative Katelyn was very professional, helpful and informative. The whole process with has been so easy and smooth. Install was done in a day and our panels are the best looking in the neighborhood. Customer service and has been so helpful and we are so excited to save money! We are also at ease knowing Vivint’s warranties are the best in the business!

Some friends of ours had a Vivint Solar system installed and solar energy is the way to go so we decided to have one installed too. I was very pleased with the installation and we have the system on for less than a month now. Their installers were very professional and they knew what they were doing. I was a little hesitant about the penetrations through the roof, but watching them basically tap the rafters at the start was interesting. They were taking a hammer and going across the roof, listening for the sound of the joist.

I've heard nightmares but the enrollment was very easy. The paperwork went through within three months because in Jersey you need a permit for everything. They put my panels up and we waited for the inspector come to my house. And after the inspector came to my house the paper had to be written off then they had to get it back. And they had to send it to the electric company. That was only waiting game. I had a question yesterday. I couldn't go online because I wasn't getting any email. I called up their customer service last night because I haven't had time either with two little kids and the rep was very helpful and like one-two-three I had my accounts set up.

Vivint Solar came around to different neighborhood doing promotions, and I decided to go ahead and try them. Everybody around me had solar, and I have been putting it off for so long. So, I thought that it was the right time. I am 87 and retired, so I was hoping that I would pay less for my electricity in the long run. I was on level pay with an electric company ever since I moved up here over 20 years ago, and I didn’t quite understand how Vivint Solar would work for the first year or so.

Signing up with Vivint Solar was fairly easy. I had a very good experience with their customer service team. When they could answer and when they couldn’t, they would get back to me. I wanted to reduce our electric bill and I'm satisfied that we went solar. Getting together with everybody seemed to be a problem at one time but we got it all organized. I like the way Vivint Solar operates and I would recommend it.

I called one of the salesman of Vivint Solar and he came over and explained it and we just thought it was good deal. It was a lengthy process. The steps I have to go through took about 4 months. But Kristen, one their sales rep, was very knowledgeable, very friendly and very charismatic.

If I can save anyone from my nightmare I will. Thousands of us are Victims of Vivint Solar across the US. They have destroyed my home, with over $367,000 In damages due to their incompetent install. Once they damage your property you will have to take legal actions against them, they will not repair, nor take any responsibility for what they do. Do your research and you will find heartbreaking stories of victims and wonder how the Govt. has not shut them down?

My parents, both in their late 70's, were scammed by Vivint salesman in Oct 2015. The "roof inspector" for Vivint said their roof was great, and they could go ahead with the install. Less than 2 years later, their roof was leaking whenever it rained. They paid $500 to have the panels removed to facilitate a new roof. When the roofing contractor was replacing the roof, he told them their roof was severely damaged for "well over 2 years, and the Vivint" inspector "would have to have seen the damage, and the panels should NEVER have been put on that roof."

Vivint Solar's guy was telling us that they were staying to install in some nearby houses and wondered if I was interested in hearing about it and I did. We set up a time for him to come and inspect my house and see if it would work. My house was in the right shape for it to work on my roof, and my bills qualified me, and so I went ahead. And so, they started the process of applying for permits and that took a couple of months. Once the permits were clear, they came and installed, and then waited a little longer after that for the final inspection. And then, I was able to turn them on, and it was very easy. I'm satisfied with the decision to go with them. The sales rep was great, very friendly and helpful. I have hooked him up with the neighbors to do their system as well. I told them it was super easy and they have free installation. It would lower their energy bills.

We're the only house in the neighborhood with full electric. And we were trying to find something to help so we were looking into going solar. Also, a friend of my husband has solar panels and he was saying how his bills have gone down. The gentleman from Vivint Solar we dealt with was very responsive and talked to us anytime. And I had no problem with the beginning portion of the process. Also, for the most part, the customer service team was able to answer our questions.

A Vivint Solar salesman came knocking on my door. They had looked at the roof through Google sky. They had figured out how many kilowatts it would make and that's the only reason why I went with it because he said that it wasn't going to cost me anything. It wouldn’t make my property taxes go up because I wouldn't be owning the panels and I wouldn't be renting them.

I canceled Vivint. Everything went fine, but it did not make much difference. We had them for over a year and I didn't know we had that. So, I started looking at the bill, wondering what this other charge was.

We went with Vivint Solar because of our finance plans. We wanted to save money and to be more green, as well as to reduce our carbon footprint. Enrollment is easy and I'm impressed at how simple it is. Right now, I'm really satisfied. We are producing more electricity than what we are using, so we are banking a lot already. We are having really sunny days right now here in New Mexico. The only thing that I could tell Vivint to improve on is don't have your guy knock on my door when he's ready to do the install while smelling like cigarette smoke. I'm a non-smoker and I don't want to smell it when they come up to my door. Nevertheless, everything with Vivint has been good so far. I have even tried to get my sister to do Vivint.

A Vivint Solar salesman came to our door. My wife were sitting at the kitchen table when this fellow pulled out the application. We filled up the application and went from there. It was very easy but from the time that we signed it until we got it approved from the electric company it took five months. And I'm not quite satisfied because it took me so long to get it turned on. And now I still haven't received the bill so I don't know whether it's advantageous or not. The panels were put in in June and I couldn't turn it on until about a month ago.

I have nothing but good things to say about Vivint Solar. This company has been professional, and helpful throughout the entire process of becoming approved for solar panels to installation! The customer service is wonderful and I am thrilled to have a lower monthly bill! I highly recommend this company!

I looked into solar energy services to save money on electricity. Vivint Solar installed the panels in August and had it turned on by the end of December. The people on the field were outstanding. My roof has not leaked as of now since our last big rain. But the people running their office have big issues and problems as far as scheduling, coordinating and communicating. The office is in Utah and they were trying to do scheduling for people that live in California. On three occasions, they told me that they were coming to do some work and that nobody needed to be home. I told them that I had to be home because the inverter was inside the garage. And then, I had to tell them all the time what was wrong, and that it just went off. Then, they would send people out and assumed that they could do work on the place even when nobody's home.

I've seen others who had gone solar around town and I was curious so I called a couple of companies. I got specifics on their deals but I didn't think it was something I was interested in. Then my brother had Vivint Solar do the installation on his house and I had a few more questions for him. It sounded like a better deal than the first time I had looked. I got the phone number of the salesman my brother dealt with. I called him up and he answered all my questions. That experience was great and very easy. He was a super nice guy and he came out to my house. We sat down a couple times and went over all the details.

Going solar would help the environment and the monthly payment would be more steady, rather than being $180 for the summer ‘cause it’s so hot and get down all over the place. With Vivint Solar's offer, we don’t have to pay for the panel themselves either. It was free and that was really the only reason we did it. It sounded like a good deal and I've been very satisfied with our decision.

Vivint Solar is a good company. I was going to get solar panels and a nice young man from Vivint Solar came to the door. He was first one to come here and I went with him. Getting set up with Vivint Solar was easy. The people were very good. I didn’t want the payment taken out of my account. I’m retired and I’m on a fixed income. I don’t want them to cause me to come up short. I can’t manage it very well that way. So, they sent me an email last week saying that they wouldn’t be taking it out. They would be sending me an email on the 10th. The electric company was my worse experience with it. They took out two months one time, and I didn’t catch it until two months later. When I contacted them, it was just a rigmarole to go through to get them to straighten it out. And that’s when I started looking for solar energy. I’d recommend Vivint Solar. In fact, I have already recommended them to some people who are thinking about it here on my street.

I am very pleased with the process, quickness and professionalism that Vivint provided. Our monthly cost is lower than expected and would highly recommend this company. The crew cleaned up everything after the panels were installed. Very happy customer. They did a great clean job.

Vivint Solar's sales guy was convincing. He was great. The enrollment went very well, but the installation took forever. We had it in the beginning of August and we were turned on in December. My husband did a Google search and read the reviews, and the number one complaint from people was it took so long. I would not recommend Vivint because of that. The county had been out and had signed off on it months before. Vivint Solar kept saying that it was their internal protocol and that was what I was most frustrated about.

Johan was very professional as were all those who played a roll in the installation of our panels... Extra support placed in the attic, panel installation and electrical workers cleaned up after themselves and were very clean and polite. Appointments were met and we look forward to hearing we can turn this on.

The whole installation of Vivint Solar took a bit long and I don't know if I had the proper size installed. Going off of the records from year to date last year, it seems that I used an average of around 900 kilowatt per week. I don't know if this system will be able to do that because if I'm not mistaken this system was only calculated roughly just over 700 kilowatt. It's just something that we'll have to figure out once I'm getting closer to the summer. I hope they calculated it carefully.

.

Going into solar energy is for free and we are on the CARE program. My father has his solar energy system running and he’s enjoying it very much. He referred Vivint to us and the representative came out to our house and explained. It started out good but the sales guy had to strike while the iron was hot and that means backlog for people to get their units going. It was truly a mess because they tell us one thing at the initial introduction and then ends up being about 5 months down the road. I understand what happened but it made it miserable. To this day, we still don’t have it but we’re told by a guy yesterday that they'll get the computers working right in a couple of days. Other than that, the Vivint Solar people are very friendly.

I have a concern with my installation and how it was handled. I was told that Vivint did not make the brackets needed to put panels on my complete house. So they installed panels on half of my house. Very interesting. 3 months later now they make the brackets needed to install panels on the other half of my house. What's more interesting is the second account cost more than the original account. My house is 12 years old. I just cannot believe that Vivint did not make the brackets required to install all panels on my home. Why once you do as you put it make the brackets it cost me more to have the solar. Yes they made it two separate accounts charging more for the second one. I will be doing some research to see if this is some type of scam.

I’ve had people who called for solar and stuff. I was talking to my son and his fiancée, and she said they got solar. She told me how much and how it was, and how they did it. So then, I asked her for the information. She sent me the number and I took it from there. I called Vivint Solar and started doing it for us. I wanted my electric bill to go down eventually. I was sick of paying high electric bills. I talked to someone named Jake. He did a lot of the work in the beginning and he was really good. Everybody whom I dealt with was really good. Their tech put this white thing on there and set it up. He said we had to have it for our thing to work. But they didn’t put that on when they did the meter. So, he came back because I called. He was nice. He just didn’t come in, he checked everything. He looked to make sure everything was all right and set up.

Going with Vivint Solar didn't cost anything for the installation, but we had to do a lot of things online when we signed up. We finally got it done, but it took a long time. Not all of the problem was with Vivint Solar though as some of it was with our electric company. I’m satisfied with my decision to go solar, but I'm not very satisfied with Vivint Solar. They made mistakes with their installation big time. It caused a lot of damage to the outside and to the inside of my house. They fixed the outside but they didn’t do a very good job on the inside. They were supposed to send someone out for that, but so far, no one has showed up. The people at Vivint Solar have always been courteous, but I'd tell a friend to check out their options.

From the very beginning we had problems. Looking back I should have realized how unorganized Vivint Solar is. My salesperson, Levy, was very nice but nothing has gone right. Few months ago I was told my system was OFFLINE FOR A YEAR AND A HALF. What's this now? I was told we would be getting a credit and instead was charged over $800. I'm still trying to talk to a supervisor to resolve this issue. Unless they can make things right I would say don't use their service. I will provide an update once someone calls me back.

The sales people from Vivint Solar came by and they offered me a decent deal. They helped me out with other stuff that I had to do. I added more panels and getting it set up was pretty easy. Getting permits and stuff like that from the town was the problem, but Vivint Solar took care of their end. I would tell a friend to use Vivint Solar. They’re good.

When the salesman from Vivint Solar came, I got a little bit of information and we decided to pull the trigger. I've been interested in it for a while and I just did not know what directions to go. Enrollment was fine, but the only tough part was finding someone to redo the roof. The contractor that they normally use fell through and I had to go find my own. But, other than that, it has been good. When I talked to the gentleman from customer service on the phone a couple of times, it went fine. The gentleman who came to my house was also pleasant. I just got it turned on in January, so billing does not start until next month yet.

Took 9 months to install and set up 12 solar panels on my house (I built my entire house in 5 months just for comparison). Then installed the panels in the wrong section of the roof (missing the specified area by over 20 feet), then proceeded to overcharge me monthly for an entire year equaling over $400, and when all of these mistakes were brought to their attention I was told we would have to look into it. That was 4 weeks ago and I have been called 8 times asking what has been discovered from them "looking into it" just to be told the person is not in the office or we will have to call you back. Their bill pay system is not user friendly and pain to manage or pay anything.

Going solar has been awesome. We've been wanting it except for everywhere else, we had to pay for it. This is all Vivint Solar's equipment, and we haven't paid a dime which is good for us. The price for kilowatt is also much cheaper than Edison. Vivint Solar came and took down all the information that day, then they sent someone a day or two later. They had to get up on the roof, pick the measurements, and figure out how many kilowatts we were using and how many panels would we need. They came a few days later once they got that all set and installed the panels.

We’ve been looking into solar for several years. But most of the solar companies that came by, there was always a gimmick and didn’t really sound like a good deal until the guys from Vivint Solar came by. They just installed the solar panels, but so far, it’s been a great experience. The installation team was quick and they kept their area clean. From when we started, they said it would be about eight weeks which is coming in about right. Probably by the end of the month, everything will be up and running. They’ve been on the number. Everybody I’ve met have been very professional and very nice. I’ve already been recommending Vivint Solar to everybody. Most are just waiting to see how mine turns out and then I’ll get three or four customers for them.

I haven’t been happy with your system or the installation of the new system and I thought I was going to be billed at one time versus two times a month for two systems. I just hope I can afford the second bill. It’s a new system. It’s been up for two weeks so I don’t know what the building is going to be yet.

Enrolling with Vivint Solar was easy. It took a lot longer than I expected to actually get the system installed and up and running, though. It took almost a whole year. They said, at first, that there was a line issue and it took a long time for them to get out and install it. Once it was installed, it took a long time for the utility company to go through its approval process. The actual installation went very well, though. They were polite and were here on time and they installed it very quickly. They cleaned up everything too. It was a good experience.

It took a little long for us to get started with Vivint Solar because we've had it certified and the paperwork didn't get correctly registered. In one month it would have been two years. But the people working for Vivint Solar were nice and the process was easy. Every time I call they are always very friendly and will try to get me an answer. I was just a little frustrated with how long it took and how many calls it took to try to figure out what's going on but I would still recommend it. I would explain to a friend it's like switching your electric company but they charge low. They're using your real estate on your house. You didn't have to pay for the panels but they didn't have to pay for the real estate so kind of a win-win.

Vivint Solar came to the house and put the panels on. They told me that the town was going to come and inspect it, Grid was going to come and inspect it and then it was going to get turned on. However, I kept getting emails saying that I was still up for Vivint Solar's approval, that they were still approving me while I was already beyond the approval stage. And we've had some power issues, too.

I have Vivint Security System and several of my neighbors have them getting the Vivint Solar installed. I thought I couldn't have solar because I have a reverse mortgage on my house. I didn't know how all of this process work but then I found out I could have the solar since I don't own it. I've always felt that it was really important to do everything possible for the environment. And so when I found from my neighbors that I could get the solar I thought it was the right thing to do.

My house is all electric and I have no other source of energy, so my electric bill is out of control, especially in the winter time. The Vivint salesman that I ran into was very polite and he knew what he was talking about. Enrolling was fairly easy. Everything was done on the tablet, and he explained everything to me. However, I told him I needed my electrical panel to be upgraded, which was one of my plans, and he told me not to touch it and that he'd take care of that, which they didn't. He also told me he'd give $100 towards the first bill, which I never saw either. I'm a little disappointed because he wanted me to recommend a bunch of people, which I'm willing to do. But I don't want to send him over to people and tell them something that they're not going to get either. Other than that, the installation was beautiful. The installers were professional, fast and clean. It looks good, everything is neat and I can barely see it. I'm very happy with all that so far.

Everything is very costly these days. Anytime I can get a discount or a bargain from something that comes naturally, that’s a beautiful thing. Though I didn’t know going solar was going to take as long as it did, it was okay. Vivint Solar told me about the big gap in between the time that everything was set up to the time it was turned on. Some people don’t tell you. They just let you wait. The only thing was that when Vivint Solar came out and said that I could turn it on, I followed what they said and it didn’t work. I called and they came right out. It was something somebody had plugged in something backwards and the technician found it right away.

Eric, represents Vivint Solar, with the utmost integrity. Hands on from beginning to end. Was very helpful and knowledgeable. And showed a genuine interest to help families. Thank you Eric for blessing our family with your services???

I would like to say that I am very happy with the customer service I have received since the installation of our system; we have save a lot of money. The whole process was simple and it took less time than we anticipated. I recommend Vivint Solar.

We've been looking around at different companies then Vivint Solar's rep knocked on our door. Their presentation was well-done and the figures were better than some of the other companies we looked at. There was no out of pocket and they were willing to put a slightly larger system on, which meant that although it was a bigger upfront cost, it would pay for itself sooner. Also, I had a friend that had gone with them and had a good experience, as well as another friend that had gone with one of the other companies we were looking at and did not have a good experience. Vivint promised a quicker turnaround, too, as far as the installation was concerned. That didn’t necessarily happen exactly the way that they said, but they were making it happen.

My solar install with Vivint was completed in six hours. I was happy to see when I came home that the work was completed and someone from the company was waiting for me to answer any questions I had when I got home. Getting the system turned on was the longest part which took about 7 weeks. Overall I am pleased with my Solar and my choice with Vivint Solar.

I am pleased with my Solar thus far. We chose to purchase the system and have a flat monthly payment. We are saving over 130/month and will have the system paid off in 12 years. I am very happy with the experience we have had with Vivint Solar. The rep was knowledgeable and made sure we understood the details.

I am very pleased with my decision to go with Vivint Solar. The process was simple and the install was done in a few hours. Looking forward to saving and not experience those high bills in the summer. I would recommend Vivint Solar and our rep Jacob to anyone interested in saving money.

The Vivint sales guy came to my house as I wasn’t home, and he spoke to my wife. When I got home, she explained everything to me. I said that I didn't want it to be on my rooftop, but my wife was very adamant that it was going to save us some money on the house. The sales guy talked my wife into it, and I succumbed to my wife's demand. I spoke to one person and they were not nice. I'm an electrician technician, so I work with high voltage. The rep said that I had to go and turn on the breaker outside. I said I didn't have time for those things, and then he said that if I didn’t do it, they were going to charge me anyway because they had my account number. He wouldn’t listen to me, and eventually he just hung up.

My son works with Vivint Solar, and going into solar energy saves the money and the environment. I still got a little bit of electric bill coming in, but there is half a month of electricity with this solar, which is very good. Enrollment was pretty easy and they were quick. Customer service was also excellent. There were a few things that went on and I’m just surprised how their main office is in Utah, and how they connect with everybody all over. Different service people also came and showed up right away, and it was really good. They were knowledgeable and helpful with everything they did. They did an excellent job and I am very satisfied.

My electric bill continues to go up and I talked to other people in the neighborhood that had solar panels and they were real happy with theirs. So that's why I went with solar energy and I'm very satisfied with my decision. Lee from Vivint Solar took care of almost all of it for me and I just responded to emails. My experience with their customer service has been good overall.

I had a problem with squirrels where they damaged my roof and one of the solar panels 5 months ago. In the meantime the techs have been out to my home many times and they can never resolve the problem. As of now I'm still waiting for my system to be 100% operational. Their service is the worst I ever had to deal with.

My son had solar installed and he suggested Vivint Solar to us. The enrollment process was pretty easy but it took them forever to get it up and running. The panels got put up almost two and a half months ago, but they just got hooked up a month ago. But the solar went up nice and all the people were very good and responsive. I had a very good experience with Vivint Solar.

I was trying to do something to help the environment and lower our bills. A guy came to the door and told us about Vivint. Enrolling was very easy and everything was up and running in two and a half months. It could have been faster, but the hold-up was with the main electric company approving this and coming out, approving that. Vivint's customer service was great and the installation was perfect. As soon as I know how well I'm doing, I will definitely recommend them.

My panels were installed in May 2017. It's December now but still not operational. I was told in early Dec that my Vivint contact left the company and so there has been no contact all these months. They finally scheduled county inspection. The inspector turned up and failed the inspection because Vivint didn't provide the required panel installation paperwork and didn't label the breakers. I emailed them about the failed inspection but no response as yet. Btw, I emailed my sales rep about keeping me on ownership plan instead of leasing. No response. When I spoke to my CSR, I was told that I am kept on leasing plan and someone higher up from sales will call me to help me out. No response on that front too. If I was you, I will stay away from Giving. It is a disorganized company.

I wanted to save energy and also save money so I looked into solar energy services. It's also good for the environment. Because I already had Vivint as my alarm system, Vivint Solar came through and they talked to me about it. So far, I had no issues. I text customer service for anything. When I talked to somebody, it was all good. They were very polite and professional. The installation team that came to my house was very on point. They did what they had to do and informed me of what I needed to do and what not to do. And everything was up and running after 60 days.

Long time ago, I looked into solars and liked the idea because it's like a rental. I've been planning years ago to put solar but it cost us too much. There were two gentlemen from Vivint Solar who came at my door and both were very nice. They were talking about it having no cost to me. They were selling it but all of us would benefit out of it. They sold me out, more or less, by saying as time goes on, I'd get new and different solar panels. That's why I ended up getting it. They gave no pressure at all. We talked about it and I asked questions like what would happen after 20 years. I also involved my son because I'm in my 60's and this home's going to be his. The rep said that we could still re-sign up for another 20 years. I'm happy with getting this deal with Vivint Solar.

Overall the installation of Vivint Solar was good and everything on my end out here was good. But the office was a problem in terms of the salesman telling me that it's going to be 8 to 12 weeks before I would be up and running. Then the city inspector came out with one of the Vivint Solar guys and I talked to him about a month after I had the panels put up. And I said, “How long am I going to be before I’m up and running?” He said, “Oh, you’d be up in a week. As soon as they get this in PG&E I’ll let you know.” A week went by and nothing happened. So I called again and he said, “Oh, that. That’s nothing to do with this. It’s going to be anywhere from 9 to 18 weeks.” I said, “What? You got to be kidding me.” “Well, you got a lot of people in the area.” I wasn’t happy so they sent me to someone else and he also said 9 to 23 weeks.

We recently were in installed by Vivint Solar. We decided to go with the ownership option. We are thrilled that our fixed payment is 50% less than our highest summer bill & our tax credit amount is looking real nice! But the main reason we did the ownership option is because of the equity concept of ‘owning vs renting’ electricity. From start to finish Vivint Solar has been easy & seamless. The install looks clean & professional. They handled everything which is important to us because of our busy schedule.

My elderly dad had always wanted solar panels. We own a home together, so I allowed the Vivint guy in the door when he came around the neighborhood. We were so impressed with him that after a few days of thinking about it, I signed a 20 year contract for a power purchase agreement with Vivint. At that time, I was told that if we were to decide to sell our home in the future, the transfer would be free. TO ME, transfer meant they would move the panels. Silly me! No, transfer only means the contract can be transferred to the buyer of our home... There is a $5,590 relocation fee for moving the panels to the new home. That was misleading.

Still waiting on system to be hooked up correctly for over a month now. Vivint still has not got system on line. We now have had to pay a home caretaker $75/ea trip to make three trips to house for Vivint Solar to try and get system operable, with no success. No apologies from anyone from Vivint, poor service. Now another service call is needed. Costing me more in caretaker fees than I would ever pay in electricity bills during these months. No savings from Vivint. So very unhappy with all these hassles after sale rep said it was an easy transition. And would be completed before we left NY. NOT!!! What is Vivint going to do for me for all the hassle and costs? Vivint has been blowing smoke up my **, let’s get this completed correctly so I don’t have to deal with y’all again.

Vivint Solar's salesman went to someone else in the same block. As he was passing by, we happened to be standing out the door and he talked to us. He had a very nice attitude. Plus, he came few times to have a look at the progress. Our system was turned on just two days ago, but I just got a $19 bill for the month when it wasn't working. Most of their staff are excellent people. The electrician they sent to check the fuse box was very pleasant. Everyone and everything have been really good.

Looking into solar energy services was something I thought about but I couldn't afford to do. So when a person from Vivint Solar went over to my friend's house, my friend told him to come over here as well. He explained the system and showed me how it worked. He was very good. He even recommended some of my friends in the area if I had any questions to come over so I could explain to them what's going on. So far, the system seems to be working okay. It's just that there's a lot of shade in the backyard right now and there's not much sun. For $6 and some cents, that's no big deal. Although, I expect that I don't have to pay because there's not much sun coming in on that side right now. Overall, I would tell friends that Vivint Solar is great. As a matter of fact, my daughter asked about it and I told her to give it a try.

I recently moved and I’m going to be staying in this house for the foreseeable future. I took a solar energy course in college, and so I knew that my house was positioned perfectly for solar panels. I also get sun all the time on the roof of my house so I knew solar energy services were going to be a good deal for me. I inquired about Vivint when I saw an installation going on in the block next to me. They sent a sales guy over and the enrollment went fairly easy. I had read some reviews online and was a bit concerned since there were some good reviews and some not so great reviews, but my experience was very good. Their customer service was very professional and responsive.

A young girl and a guy came to the door with a flyer and asked us if we knew anything about solar. I said, "No, but I would like to know," since a couple other people were getting solar. We didn't have to pay anything like putting money down for it and I kept asking, “Are you sure this is like?” "Yes, we're positive." And she goes, "I'm only trying to help you save money." And I said, "Okay." My bills are usually high so this was going to be nice for us. The enrollment process with Vivint Solar was the easiest part. She did everything on the tablet and it was quick. It didn't take long at all so that was nice. The decision to go solar was a little long in the making but I'm glad I did it. We had it done mid-July and it just got turned on two weeks ago. Whereas my neighbor, I referred her to Vivint Solar and in two months, it was all done and complete. I emailed them and said, "When can I expect you guys to come out here to switch off the box."

Solar energy service was something I was interested in and when the lady from Vivint came, it was the right timing. Vivint Solar was canvassed at my house and I was interested in their service since it's clean power, renewable and it's a good idea, so I’m very satisfied with my decision to go solar. We had an initial array put up, and I was extremely satisfied with everything. They came out a second time and said that they could increase the number of panels, which dragged on. Then, it changed some things that I wasn’t aware such as my crew update, which no one ever mentioned. So, all of a sudden, I got a bill from PG&E that I wasn’t expecting and wasn’t prepared for.

When Vivint approached me to install solar panels, they agreed all maintenance was done by them. 3 years later, I have over $3500 damage to roof related to solar panels due to pigeons roosting underneath them. This is alleviated by Vivint installing animal guards around the solar arrays. Per their agreement, they would perform all maintenance at no charge to me. At this time, they want to charge me for animal guards, and don't even want to discuss damage to roof. My advice to all potential customers, BEWARE. This company has the worst customer service I've encountered, do not return calls, and will not live up to their agreements.

Tanya from Vivint Solar came knocking at our door and she was really good. My husband wasn't there when she initially came out, but she came back to explain everything to him. She talked to us about all kinds of stuff and she also communicated all that through email. The other family members wanted to go solar so we signed things and Vivint was done. The process was seamless, nothing was displeasing, and they made sure everything was done. We felt good going solar and I tell others the fact that it was super easy.

I like the fact that I'm going to be saving money so I decided to look into solar energy and went with Vivint Solar. There was a little mixed up in the beginning when they scheduled someone to come and install the system. They confirmed it through text and I wound up staying home for the day and they never showed up. However, they reimbursed me and paid for my day of loss. Once everything was installed, I was told that processing will take 45 days. Two weeks later, I got a similar call saying that they're processing it and it will take another 45 days. Somebody in customer service didn't log in the feedback. They ended up correcting the matter and shortly after, we got the notification that we can turn the plug on by November 21st. If they really advertise more that there's no money down, I think they would get a lot more people. Overall, they have been good and handled things the way it should have been handled. We're satisfied with Vivint Solar so far.

We thought going solar would be a good thing to do considering PG&E, everything that's going on in the environment and the cost of electricity. We're home everyday and we're retired so our bills matter. Vivint Solar came out and we did all the paperwork. After that, we were up and running. They've always been efficient and they clearly answered the questions we had. They were also great with checking in and letting us know where we were in the process. They would often send text messages or call and I have talked to them several times so there's a very good support system. It's taken three months for the solar to get up and running and to get a clearance so we've only had one bill but I think we're going to be pleased with it.

Vivint Solar lied. They told me I would only get one bill but I’m still getting two, from the electric company and from them. The Atlantic City electric company knew that I was getting Vivint Solar and they put the new meter in. They must have known that when I was told to turn it off and turn on Vivint. I thought once they knew that it was all over. Something went wrong. I changed to Vivint Solar a month ago and it is the first time this happened. But I'll give them the benefit of the doubt. I'd love to see when the next electric bill comes and figure out how to read it.

It took Vivint Solar three months from when they put the solar panels up to getting everything approved and turned on. It's winter now and there is no sun so we’re not going to see any difference until the spring. We can’t have any savings from solar if there's nothing to make it solar. Also, I’ve set up my payment program and they are taking my money even though nothing is happening. But my neighbor who has had Vivint for a year seems very happy and we've told one of our friends about it and they also got hooked up.

My son had Vivint come to his house, and he told me I should definitely look into it, which he thought was a really good thing to do and it will save me money. I wanted to know about it, so I started looking to see how many houses out there had solar panels. There seemed to be getting more and more so I thought it was something I should look into. But I didn't know how much it was going to cost me. I'm retired so I don't have a whole lot of money. I didn't know if I really wanted to go to the expense of buying something like that, but my friend told me that I didn’t have to buy the system. That’s when he had a guy from Vivint Solar come over to my house.