Vivint Solar Reviews

We’ve enjoyed our solar experience with Vivint and appreciate their focus on customer care. We have had Vivint Solar for a couple of years and we love the money we are saving. It’s been a positive experience, on they seem focused on continuing to improve.

I am so happy with Vivint Solar. First, Stephen ** was the most patient salesman who always answered his phone or dropped by my house to answer questions. He stayed in contact with us during the entire installation process, when we got connected and has continued to keep us posted with respect to our family and friends that we referred to him. The Vivint Solar system is a no brainer with no out of pocket expenses and our energy rate is lower than what we were paying before going solar. I was initially very cynical of solar and had heard all of the horror stories. I was very impressed with Vivint and have a surprisingly happy experience with them; I highly recommend it.

My entire process from beginning to end was seamless. My representative was very knowledgeable and upfront with me the entire time. My bill with Edison would reach $600+ during summertime, My Vivint Solar bill has been $200 max, and I enjoy incredible savings. I’m saving even more than Vivint told me I would save initially which I really appreciate. My system produces all the power they told me it would, and all I pay less than $10 per month to Edison to be connected to Them. I couldn’t Be happier I went solar and would highly recommend Vivint Solar because of their transparency all the way through the process. Go Vivint Solar and enjoy cheaper energy with no surprises!

I've wanted to get solar energy for a lot of years but just recently, my wife was talked into it so we got the okay to go ahead and do some research on it and we are very satisfied. Vivint Solar installed a solar unit on my mother-in-law’s house. They sent somebody out and we went over several things and had no problem. He answered all the questions that we had. The only problem that we had was about halfway through the process, APS, our electrical company, changed the rules so we had to step back and change a few things so that they worked out for us. Vivint Solar was completely above-board and I would recommend them to other people.

We have been turned on for about a year and a half and couldn’t be happier! We have saved thousands of dollars to what we would have paid on. The sales rep Steve ** did a great job and everything he said was going to happen has and there has been no surprises. Just savings! Thanks Vivint Solar!

Bought a home 4 yrs ago, with a pool. Average electric bill in the summer without using the house AC, was $450.00 +. Signed up for Vivint and my bill is maybe $130.00 if I’m running the home AC a lot. My wife loves that so I am happy.

Vivint Solar reps came, knocked on the door. We didn't have to pay for anything so we went with it. So far, everything's fine. The installation team came fast. They came in the morning and they were done after lunch and they were out of here. However, it took a while to get the system up and running and I think part of the problem was Delmarva Power. When we finally realized it was taking a long time, I called to check and find out what was going on. The young man that I spoke with checked in to it for me and found out that there was somebody new that had taken the account over, and she didn't know that she needed to release everything to Delmarva Power. So they did that right then and they were right out in a couple of days and got us up and going.

I am a roofing contractor and was apprehensive when Stephen ** first knocked on my door. He was great to work with and had lots of knowledge and answered all of my questions. I really appreciate that even if he didn't have the answer he would say that he doesn't know and then would quickly come back with the answer. The company was solid through and through from the door knock to the end of the solar installation. Edison turned it on within a couple of months and we are now saving big time. I highly recommend going with Vivint Solar.

The cost of electricity has been going up and I was trying to keep that down a little. I was interested in going solar then Charlie from Vivint called me. He was the first one that I listened to and I ended up signing up with them. The guys got the system installed right away but to get approval to turn it on took a long time, so I talked to several people about that. And I was not real happy about it because it nothing was happening. So far, I'm also having real trouble with my bills. When I changed the name on my electric because my wife died and I had to put it into my name, they cancelled all my charges. So, I don't have any record of what I've been paying and I don't know if I am saving any money. But as far as I know, I haven't gotten any outlandish bills. So, I'd like to wait longer to find out if I am saving any money.

Had the system approx. 5 years. Everyone has been forthright and honest. System is great with savings in the hundreds of dollars in heavy usage. Service team checks often without our contacting them. They want to know the system is working for our best interest and savings. From the initial first contact till now, could not be happier.

I had a great experience with Vivint Solar. They always came when they said they would and they were very polite. They were very willing to fix any problems that arose in a timely fashion. Since having the solar installed I have had two occasions when they have followed up with me, just to make sure everything was going well.

I am very pleased with the process that has taken to get my solar panels installed. This review on the my experience with Vivint Solar, has been nothing but excellent, Jeremiah **, has kept me updated throughout this process. I would be glad to recommend friends to this Solar Company.

Been doing still saving. Bills have been nearly the same every year. Your rep William ** was very helpful. Savings has been around 50% every year so we are super happy. Everyone should be using solar. I would reckoned Vivint to anyone. Thanks Vivint!

I have had this system for a few years and am very happy with it thus far. We're happy to use less fossil fuels and while we're at it pay less for our power. This program is fantastic and everyone should sign up! And my dog loves it!

In the past, other solar companies do a rent to own kind of thing. They were playing a flat rate so we liked the idea that we were able to get the solar panels installed for free and it wasn't so much of like a flat rate we were paying. And then, we can buy them at a really big discount after 20 years and own them after that point. Our neighbor across the street had Vivint. We had noticed that he got solar panels and had the little flags in his yard. But also, we had a guy that did our solar came by, and he was the one who asked if we were interested and went over the spiel with us. Then enrolling took a little bit longer than we were hoping, but it was kinda just because we needed a panel upgrade and we knew that. But outside of that, it was pretty easy and there was no out of pocket expense, which was nice. We don't feel like we were strapped for money.

Customer Service at Vivint is a nightmare. Seems I had a problem with my system over a 6 month period. It was working but not registering correctly. Vivint claims I was being underbilled over this period so when someone finally fixed the problem I got a bill for over $700.00 in April. I was passed from one person to another without ever getting answers as to why my bill was so high. This week someone from Vivint finally got back to me to say my panels had a problem and this $700 bill is a correction. What's to stop them from giving me these high bills in the future?

Vivint Solar has been a great experience for us. We have saved a lot of money. We save over 50% on our energy bill, and couldn’t be happier. Our representative was very knowledgeable and upfront about everything. We LOVE our Vivint Solar system. Our representative was right, Solar was a great fit for us!

My electric bill is high and I’m satisfied with my decision to go solar. The gentleman from Vivint Solar was very nice and the installation went fine. They had the panels up long before they connected it. Then it took forever to get city inspection and SEG inspection. It was frustrating because of how long it took them to get permits, but everything else went all right. Since getting the panels, both of the bills I’ve had are lower than what I had been paying. I also have a friend down the street who asked about Vivint Solar and I told him to go for it.

I decided to go solar so I could use the energy and cut back a bit on the regular utility bill and I'm very satisfied with it. When I signed up with Vivint Solar, everything went well but I had a negative experience with them on the length of time that it took between installation and turning on the power. And the utility company has a lot to do with it also. That aside, Vivint’s customer service team answered all my questions and our interaction went very well. My experience with Vivint had been good and I have recommended them to a friend who purchased it.

A Vivint Solar gentleman walked up to my house and knocked on my door. I have the roof and I have the sunshine and I was a little intrigued about solar energy. It helped that the gentleman happened to know me from another town I lived in and grew up with his uncle. The gentleman was very knowledgeable and he answered all my questions. Everything went so smooth. The installation was awesome and the guys were great. Also, the customer service people were knowledgeable and right to the point. I was satisfied with my decision to go solar until I got my solar bill which I wasn’t too happy with because I thought it was free. I’ve only had the system for a short time and it really hasn’t kicked in yet. I called and asked about it and it seems that in the long term, it’s going to work out. I’ve already recommended Vivint Solar to my family members. I would recommend it to anybody too that wants to go solar.

I purchased my home and I did some research on different home security companies. After I was living there for a little bit, a family member had mentioned that they have Vivint Solar at their house so we decided on them. I contacted Vivint Solar in October and they installed the system in November. It took them one full day to do the installation, but then they had to get approval for the design that they were gonna use, the estimated kilowatts produced and if the electric company would approve it or not. Then they had to go through that process again after installation to ensure that the electric company would allow. And then there were certifications or some requirements for the township.

In Nov of 2017 our system went done. Peco started billing us $248.00 per month for 4 months while the system was down. Vivint was suppose to monitor the system for failure. After speaking with a Rep, he acknowledge that the system did go down and he did not know why no one was sent out to check the system. I was charged by Peco over $900.00 for the use of energy while the solar system was down. At the same time the system was down, Vivint continue to take automatic withdraws from my checking account. Now they want to credit just $245.00 of the over $900.00 Peco charged us.

Great company. I was a skeptical customer in the beginning but after having Vivint Solar for 2 years now I am completely satisfied and happy with them. Great customer service and Zach was very helpful. I would highly recommend them.

What can I say about Vivint Solar... HORRIBLE COMPANY. Stay away! Almost 3 years ago a Vivint rep showed up at our doorstep. Derron ** was his name. So the wife and I listened to him about Vivint Solar. Everything he said sounding like it was too good to be true. Panels placed on house and garage, no fees, money in our pocket and when we refer someone we would get $500. He promised over and over that everything was legit. We stayed in contact with him for months and decided to move forward with the panels. So a tech came out to measure our roof on the house and garage.

Andrew our sales rep is awesome. He was very thorough with his explanation in what to expect throughout the entire process. The installation crew was very professional and efficient. However the only downside is since our system had been activated we had technical issues twice.

My original contact has been very "hands on" with my questions and enquiries. I recommended Vivint to two friends who also went with the solar program & each were told totally different instructions by the installers. There needs to be more definite guidelines for each installer to be so differently misinformed.

I am deeply regretting my decision to go solar with Vivint and wish I never would’ve done it in my entire life. I feel completely disappointed with what was said and what wasn’t said by their reps. When I tried to call to express my concern, all the guy kept saying was he'd be happy to share that. But I told him that I didn't want him to share it, I wanted something to be done. I also told him that I wanted someone to call me, a manager preferably, and he said sure. But nobody ever called.

Need to replace my roof. I told sales rep this and he said it would cost only $500 for VS to remove the panels so I can redo my roof. After everything is installed, I called because I’m ready to replace my roof and they are charging me $3000 to remove the panels so I can redo my roof. So whatever you have to pay for your roof to be fixed, make sure you add $3000 on top of that if you have solar panels.

Long Island has been the highest electric rates ever since I've been paying electric bills. I’m 62 years old and enough was enough. A friend of my wife hired Vivint Solar. We hired them as well and they were really good and getting set up with them was easy. And with Vivint Solar, I saw a difference. If you're sick of paying PSE&G, get solar power. I'd recommend Vivint Solar.

My experience with Vivint Solar, in the beginning, was very rocky. My sales rep was Ed and he was very nice but I was not informed correctly on how the panels work and that my bills would be high. I thought I was gonna save a tremendous amount of money between my electricity and the Vivint bill, but my Vivint bills were $180, $144. Then, the panels weren’t working well for several months. Even if I called them many times, they just told me that I gotta give it time for it to work out, generate, and accumulate energy so that it would be billed correctly. But that was not what they told me. So I was very unhappy with it once I signed the contract. Also, the call center was not very knowledgeable when I called them with questions and they were not as helpful as they should have been.

I love the sales and install crews. They have done some great work. Great company. Everything was very simple and easy. Couldn't have asked for a better group to do business with. If they approach your home you should hear them out!

I bought a new house and there were a number of people coming to the door to sell me solar. The Vivint Solar installation was fine, although there were a couple of weeks of waiting before I went live because of a city inspection. I’ve been with Vivint Solar for about a year and a half now and my bill has been reduced. However, I thought I wouldn’t have to pay anything to Southern California Edison, which I haven’t. I got a bill for about $207 and they were going turn off my electricity unless I pay them immediately, which was a bit of a surprise.

I am very disappointed in the after-sales care and performance of my 11.2kW system. Very slow from signing to operating. We signed paperwork mid-June 2017, the install was Aug 25th and we did authorization to operate until Dec 1. Looking at bills now I am not convinced that they system will save any money at all and to top it off I have a pigeon infestation that is going to cost $800-$1000 to clean up and fix. My neighbor just had solar installed with another company, exact same floor plan as ours and animal guards were included on his system. Even if we save $50-$75 per month we won't see any savings for another 18 months or so. If I had it all to do again I would not do solar or at least I would have shopped around more and avoided Vivint Solar for sure.

We got Vivint Solar because we thought that it was a good thing to have. We’ve had them for almost three years now and it is the worst decision I've ever made. There are two different types of systems up there and it's all Vivint, but a different company did one and the other. They keep coming back and not fixing it. There were two guys that went through once here. It’s still not at zero and it’s not producing. In addition, they make the appointment, but they never show up nor call. Somebody comes out and says they'll fix it or they'll put a part in, but they don't show up for another month. They were supposed to come in last week, but they never came in and never called. My son got them as well because I told him about it and he has problems, too. Also, a couple of my neighbors got them as well. Their service is terrible and I would never recommend them.

With every question I had Vivint and Brian were helpful throughout the process. I got a new roof, looking forward to 30% tax credit that covered 45% of my whole system design. Solar is the wave of the future and I'm at the peak!

I wanted to energize my house through the sun and Vivint Solar reps came around door-to-door. The enrollment process was very easy and I had a very good interaction with their customer service. They provided excellent service. I'm very satisfied with my decision to go solar.

The guy from Vivint Solar came and explained how it works, so I wanted to try it. The enrollment process was easy. He explained very simply and it was easy to understand. The customer service reps were good. We had a kitchen extension and after we installed the solar panel, we had to take some panels out. It took longer than I wanted, so it was hard to schedule things. I had to wait six months just to set up an appointment. But there was a lady that was very helpful and very nice. The installers did great, although some of the people didn’t know what to do. But now, I enjoy it because they did a good job. I am 100% satisfied with my decision to go solar. We’ve been live for about three years and I like it a lot.

Excellent job. They installed the panels so fast and accurate, now I will see how it will work and of course I will recommend it to all of my friends if I will really save money for the energy. Thanks again.

From the moment Brian approached our home I had never thought to look into solar energy. But my bills were increasing and we wanted better control. Brian ** was helpful and kept us updated throughout the process. Once installed we still needed a few weeks for inspections and final utility approval. So far the system is producing as described and we are very happy saving money. Especially this summer as rates increase and Indian Point starts to close.

Crew was very good at what they do. Installed very professional. Everything was clean and the guys who installed know what they are doing. Very efficiently done. For future reference I would like to see the shingles re-tarred down to the metal flashings. We get pretty high winds out in Boron. But, the crew was very good and install was done correctly. I highly recommend Vivint Solar.

A neighbor got Vivint Solar and he said I would probably end up saving money with solar energy. It has lowered my bill even though I’m just paying what the solar panels make. For the most part, I’ve had a very good experience with anybody who comes from Vivint Solar. They always seem to know what they were doing.

Vivint Solar told us there were going to be 14 panels then they wanted to add a couple more. That was something we didn't expect. It took a while to get the system going. But other than that, we had a fair experience with the installation. We wanted to have lower prices and we really wanted to use our air conditioner where we wouldn’t have those big prices, especially during the summertime. But we got a big bill back in December for almost $1,000 from PG&E and we weren’t expecting that. I talked to PG&E and told them about that. They said that for one whole year, you use up a certain amount of electricity so they charge about $30 a month and by the end of the year, that would accumulate to the $1000 we paid. I didn’t know about that and when the solar was sold to us, that wasn't explained to my husband either.

I wanted to save money on my power and I looked into solar energy. John, the sales representative from Vivint Solar, was really good but sometimes, there is a disconnect when it comes to communicating with the other sales reps on the inside. It would take so long to get information and to get things done because of the different departments that John had to deal with. He had everything going along and submitted all the documents but after that, the ball got dropped. The overall process took five months and when other people said that it took them almost a month or two, I never understood that. But then the installation went fine and smooth. Once they got settled and got in, everything was done.

I have had my solar system on my house for just a little over 2 years. Recently my house sustained storm damage and my entire roof had to be replace due to damage. I called Vivint Solar to get the panels removed so that my roof could be repaired and water damage stop occurring in my home. I was told the price to remove and replace the panels would be $2,220 since my system was so new. I asked if there was any way to reduce that amount since it was a need to be done and not a want! The customer service rep Myriah informed me that I could file a dispute and that it would take 7 days to review.

After having a conversation with the Vivint Solar people, going solar seemed like a good idea. Initially, we had trouble getting dates set up when they were gonna do this and that. But that was in the November to January timeframe and it might have been weather-related. And once it got on the way, they were pretty good. The negative part was since it went on the roof, stuff was dripping down from the roof into the attic. But it wasn’t even looked at until the project was over. I went up there and saw the place was a mess but they were long gone. But I would have liked to have looked up and said, “Wait a minute. You got some cleaning up to do here.” But it was weeks later and it's water under the bridge now.

We switched to solar energy and I've been very satisfied. We enrolled with Vivint Solar and the process went smoothly. The guy we worked with was really good about keeping us informed. Apparently, there was a lot of bureaucracy involved with PNM and it was a long process. He let us know ahead of time that it would take six months, and it did. But he finally got it installed and we didn’t have to pay any money, so it was okay. With the new system, our rates have lowered by a third.

Total disappointment. Installation was a complete disaster. Plans were incorrect and had to be resubmitted to city. Our energy costs have more than doubled and repeated complaints to the company have been ignored or laughed off. One customer service agent, when I complained about the increase is my energy bill stated that we should have read our contract. When I told him our salesman had told us our energy costs would be halved he again told us we should have read our contract and started laughing at our stupidity. I had my speakerphone on and my wife heard the entire conversation. I was so upset I didn't even get the person's name. So sorry I did not.

I got the Vivint Solar installed over a year ago. My house had a technical problem for almost a year that the system was not working properly. I emailed too many times but they have never contacted us about the issue. I have to pay a big bill for both Vivint Solar & National Grid. Finally, the system worked last month. I always have to contact them because they have never contacted me. The technical team told me to pay all my balance and they will credit back after the system fixed. Never happened.

I was interested in going into solar and offsetting my bills and a client referred me to Vivint Solar. Vivint's price is affordable and I like their service. They made the enrollment process pretty simple. Everything went smoothly. It has almost been a year and I’m satisfied with my decision to go solar.

When we started the solar one of the reasons I did it in the first place was my electric bill was up around the $300 to $400. And being on Social Security it just seemed to be too much. So we got on it and we were still hooked up to PNM. We gotta pay them $8 or $9 a month. The installers were very friendly. If I ever had a question, they took the time out to talk to me about it when they were installing.

I'm an environmentalist and I do what I can to help make the environment better. I looked into solar energy services 20 years ago and at that time, it would have cost something like $50,000 to put the system in. My husband and I said we're not gonna live long enough to pay that off so we didn't get it. Then when it turned out to be free installation now, we looked at it again. Somebody from another company came to my door and I almost signed up with them. And then I saw Joseph, a Vivint Solar rep, outside and he was talking to one of my neighbors. I walked over and talked to him and his deal sounded better than the other guy. So, I switched over to Vivint Solar instead.

Wanting to save money, I got solar panels installed and now I'm 100% satisfied with my decision. I went with Vivint Solar where my enrollment was easy and my experience with the reps was good. The installation took about an hour and also went great. And I seem to have good reception since I went solar.

Vivint Solar was doing work on a neighbor’s house and I read about solar energy and wanted to save some money. When I enrolled, it didn’t cost me anything and they did all the work. They arranged for all the installation and the new electric box that I needed and were very good on follow up. Vivint Solar contacted me about a year after they made the original installation and told me that they had done some research. They thought that they could put some more panels up and capture some more energy, so they did. They're very good at keeping track of their customers and I'm very satisfied with my decision to go solar.

My initial experience with Vivint Solar was a little aggravating because the timeframes that were associated with getting it to start up are rather lengthy. But once they got it on the roof, it seemed to go a little quicker. In the end, I am definitely satisfied with Vivint Solar. You just have to be patient in the beginning when they are trying to get all the permits lined up. After that, it goes pretty smoothly. Then the bills will come in on how much you're generating.

I am a Realtor representing sellers who have a 20 year Vivint Solar Lease. They have no idea what they signed when they got into this lease with Vivint. The contract Vivint provides is complicated, and the print is so small you need a magnifying glass to read it. The sellers called Vivint to authorize me on the account so that I would be able to access information about the lease needed for the sale of their home. I called today to request a larger version of the original contract for a buyer who we are in negotiations with and of course they can't find me authorized anywhere on the account. If you are considering this company just be wary to read the fine print, understand what you are getting yourself committed to and know that if you want to sell your house the buyer has to assume the lease... And that is not all that easy to do it seems.

We had Vivint Solar installed a little over a year ago. It has worked ok and saved us only a small amount of money. I recently received a notice from my standard power company saying that I owe $500 for the past two months. After some investigating, I found out that the inverter that is connected to my Vivint system is not working whatsoever. After only a year??? So I contact Vivint and they said that they will send someone out to check it out in two weeks. Oh and that huge electric bill I am stuck with? Basically, they said, "Sorry, but it sucks to be you." So, I am now trying to get them to remove their shoddy equipment and cancel my account so that I can find a more reputable solar provider who's equipment will not break after only a year. Unfortunately, I am stuck with their crap security system as well for the time being. It's a complete disaster.

Vivint Solar came through the whole neighborhood and they were looking for places that were interested in converting to solar. I had already thought about it but I didn’t think that I could afford it. They offered free panels and what they were going to do was charge me for the amount of electricity made at my house then I don’t have to pay for any electricity from PNM. All they charged me for was a standard $8 per month so that I still had the capability of hooking into their system if I need to and the rest of it was all free. I had a little interaction with them about how long it took them to get the meter and to get it hooked up because the PNM did not have meters available. It took Vivint Solar about six months to get it all installed and working, but they did it without any interference to the house. They did a good job and the system has been working fine for me. Only, they told me that for every recommendation, they would give me $50, but that never happened.

We were thinking about solar ‘cause we’re getting tired of the Edison always raising their rates. Besides, it's interesting. We had seen Vivint Solar about a year and a half prior, but we lost contact with their representative so we had to wait for them to come around again. Then, the second time that we heard about it, I got in touch with one of the guys. While it was the salesman who gave us all the information, it was the day-to-day person I was contacting and he started telling us about Vivint. He came over and showed us some details, but then we lost contact. He just vanished out of thin air. By then, I said to keep track of them afterward.

I wasn't looking into solar energy but a guy from Vivint Solar came by and explained the whole thing to me. He was very good and it was a good experience. And that was it. The only problem that I had with him was that he told us that the permits and all those things would only take six weeks, but it took six months. He misled me there, but all in all, it worked out well. Then, we got a call saying that we were eligible for more panels and that went a little quicker, which was good. I've been satisfied with my decision to go solar. I've not been getting an electric bill now and I won't get one until December, so that's good. However, Vivint Solar's customer service has been spotty every now and then. They're good, but not great. They're tough to deal with. They would promise to get back to you and they don’t.

A friend had their house done with Vivint Solar. I have solar water and my house is up on a hill with not a lot of trees, so it was perfect for solar energy. The original installation went fine but I had a lot of issues when I lost my roof and got approval to put in a new roof on. But Vivint releads the way removing the solar panels and dealing with their customer service this time was terrible. My roof was damaged on March 3rd and they gave me July 3 to remove my panels, which is way too long to have a roof that has gone and it was all because of the vent. I had to call every day, twice a day in order to move that date overnight. I shouldn't have to do that. Nevertheless, I’m satisfied with my decision to go solar and it has lowered my rates significantly.

They might be the best Solar company in the world but when it comes to selling your home THEY WILL HOLD UP THE SALE AND COST YOU MONEY. I had a client received a CASH OFFER on their home. 10 day close. VIVINT was notified, about the sale and that we needed a transfer. We got a email back from them stating that it was a 3 week process. After getting someone on the phone that you could understand they were going to try and rush this thru. Again, this is day 10. NOW down to closing day, they were supposed to send a release form but instead they held up the closing saying that the release was to be sent out the next day and that department went home for the day so there was "NUTTIN I CAN DO." That is how she said it.

My girlfriend’s son was selling Vivint security, so I did the security first then I decided to go solar. The cost was going up high and I was looking to divert that cost. Vivint Solar has been very good, I’m 100% satisfied with my decision and we should have done it earlier. Every time I have had a situation, I called their customer service people and they took care of it or guided me through something. They were always very polite and knowledgeable. No one is 100% secure, but it gives you a sense of security and it gives you a sense of you've got a company working for you.

The price of electricity was going up so I looked into solar energy services. A Vivint sales rep came through the neighborhood and that was the opportunity for me but after I thought about it, the 20-year timeframe was quite extensive. But when I enrolled with Vivint, the reps gave quite a bit of information and at that time, it was very enlightening as to the aspects of what could happen with the electrical grid and also the prices. Whenever I had a problem which was very seldom, their customer service was very helpful. Vivint is a good company but I’m thinking about the long-term program and I don’t know if somebody can ease my concern or not.

I'm very pleased with how quickly the panels were install. It takes about three months for it to get turned on after install, but my last electric bill to Delmarva power was -1 dollar so we are pleased with that. Josh is easy to contact and great at explaining the process. Great company and would recommend them to anyone.

Very positive. Would recommend. Joe highly courteous, friendly, excellent customer service. I was extremely pleased with his follow through. He always showed up on time, he was interested in helping the customer, very knowledgeable about the product and the company.

I got Vivint Solar after their salesman explained the benefits that I would receive once I get the equipment installed. And from what I understood, I would see the benefits almost immediately. My daughter also has it and has mentioned it to me before. She's very satisfied with hers and she immediately got the reduction in her rates. However, it's been about four months since I got mine installed and I'm still paying over $100 a month.

My cousin got Vivint Solar and asked if I wanted to look into them talk about how solar was. When they told me about how much they can reduce the imprint of how much electric I was using, I decided to go for it and I’m very happy. It was a very good experience enrolling with them and the process wasn’t difficult at all. They told me when they were coming. Their professionalism and dealing with their customer service were both excellent and everything went without a hitch.

I just had solar panels installed, 70 of them. I was asked to write a review, too early in my opinion. I want to know how they will function and how much $ we will save. As, this is what matters to me most. The sales person (Jimmy) was great. He provided excellent communication and service. The men who installed the panels were good, it was a long hard job for them. They were here 2 days, don’t even think they took a lunch break! They did good cleaning up after themselves, there was a few screws left in my driveway. Thankfully we found them before they entered a tire. So far so good. Hoping for continued excellent customer service and lower electricity bills.

When I heard about Vivint Solar through a friend, I thought it would help with the bill. I was told by Vivint in the beginning that I wouldn’t be paying anything but I get billed every month. It was explained that during the prime month, I’ll be charged but not when it’s not prime. I was informed improperly at the beginning and the customer service rep said that in the contract that I signed, it would be paid but I don’t remember signing anything. And then, when you sign a contract, some of those things are sent to Pepco.

My wife and I had a great experience with Vivint. Everyone involved was very professional especially Justin ** who answered all our questions when needed. He is very knowledgeable about the product. Thank you for this great opportunity.

Tyler from Vivint Solar knocked on my door, explained the benefits of going solar and didn’t make any outrageous claims. He was an easygoing guy. He then said that my application would be reviewed to see if I am a good candidate because of where my house sits. Then, he stopped back later on and Vivint's people marked out where the panels would be. We were hoping to get more panels on it, but Tyler said, "That's fine." There was a delay for a while before the crew came in and put the panels up. I made all the arrangements and I received emails from Vivint saying that it could cause me a bit of a wait because I had to tie in with National Grid. The wait wasn’t that long, though. Also, it turned on late in the fall which is a win-win. In late November, it's dark at 4:30 while now, the days are longer so I expect the system to work a little bit better.

A few years ago somebody called me about the alarm. Once I got hooked up with the alarm, then a Vivint Solar rep came to my door three years ago to talk to us about solar. After he did his spiel, it just made sense. We had our panels put on three years ago, and then we just had a second set of panels put on this last time. Three years ago, it probably took over six months or longer for us to get the system running. When I’m talking to people, everyone seems really nice. But when I call up on the phone and talk to somebody in the office, nobody knows what they’re doing. And at first, it wasn’t explained to me how the bill would work, as far as with additional portion of the bill. It took a few months for me to understand that. I wish that would have been explained to me. But the guys who came were nice.

Our electrical bills were really high during the summer, so we decided to see if we could save a few dollars during the summer and year round. I talked to different companies and I didn't get a real good feeling about them, and then I decided to go with Vivint. We took quite a while with enrolling 'cause we had a lot of other outside issues going on, but the process wasn't bad at all. Also, the installers were very good. They got the installation done ahead of time when they came to the house and did a very nice job. And they cleaned up after themselves and it was very neat when they left. I'm very satisfied so far with going solar. We haven't hit summer yet but I'm hoping to see a drastic reduction in our electrical bill 'cause we were averaging over $400 a month. There's a lot of people in the neighborhood signed up with Vivint, and if anybody else is interested, they can sign up too.

I was gonna get solar but the previous company absolutely drove me nuts. I would have somebody at my door weekly trying to sell solar. But when I would look the company up, I’ve never heard of them before. There is so much sun in Palm Spring. It’s almost like everybody should have solar. Roland, the Vivint Solar rep, was awesome though. He was very friendly and straightforward. He gave me the answers and I felt that I could really trust him. He also told me that if the deal didn’t sound good, I could back out. I don’t like high pressure salesmen and I felt good from that. The installation experience was good too. When you do this kind of thing, you expect horror things like how guys usually drop all their supplies around. But with the Vivint guys, I found one. They were also polite and they stacked my tiles in the back exactly where I asked them. One guy even helped me put a chair in my car.

A wonderful red-haired guy came by here and talked to us about Vivint Solar. It sounded correct and he was so good at explaining everything. He's one of the best people I've ever met. I took pictures of the men when they were here putting things on the roof and of the van and their orange cone at the front door. And I really enjoy looking at the pictures of them doing it. So far, I love going solar. The electric bill seemed like it was down.

In 2016 we got Vivint Solar Panels installed on our roof. In August 2017, we noticed a leak from our ceiling to the floor. The ceiling is below the attic, which is below the roof the solar panels are on. We contacted Vivint Solar and they sent someone out who couldn't find a leak. It rained again and we were able to find it. They came a few times to determine a leak and “fix” it. On 10/26/17 THEIR notes they mention Vivint Solar is to blame. On 11/14/17 they said someone came and performed a “quick fix.” They even sent a 3rd party in December 2017 to look and they determined it was solar panel issues. Just recently Vivint came and looked and were unable to determine an issue because there was a squirrels nest near the base of the attic. They said once the squirrels were removed, they could come back and look.

Vivint Solar was soliciting in the neighborhood and choosing them boiled down to the information they provided me. We live in the SMUD neighborhood and we already had SMUD in our network, so we were comparing bills and going with Vivint made sense. So far, it's been pretty good. The only problem that we ran into was commissioning the system. It seemed like it dragged on forever, but once it was switched on, it was great. The technicians that came over were professional.

The installation team members were polite, respectful, honest and open about the job that was taking place throughout the day. After the installation, the team members explained everything and cleaned everything up. Looking forward to when the system is up and open.

I spoke to other solar energy companies before and they said they could only put the panels on the front of my house, which I didn't want, but Vivint said they could put them on the back. I also liked the environmental idea of them and the idea of reducing my electric bill so I enrolled with them. We had some problems with the panels not working and the service technicians came out and took care of it and through the process because you had to get approvals from the State. That took quite a while and they kept me informed about it.

My son had been looking into solar panels and I thought it’d very good to have something that'd help the environment. I signed up with Vivint Solar and I’m pretty satisfied with my decision at this point. Enrolling with them was very easy and things went very well. Everybody was on point on what they wanted to tell me and how I needed to proceed. The whole process went smoothly and their people informed me about what was going on. They got my number and they called me for updates. Now, my bills are a little cheaper. I'd be handing out Vivint Solar's cards to those who are looking to help the environment and save some money.

So far, I've had no problems with Vivint and I'm satisfied. Enrolling was easy and their customer service was very pleasant, though there was a time when nobody got back to me. I'd make phone calls and no one would call back. For awhile, I though it wasn't even going to happen. It took about six months and some talking to have it installed.

Vivint customer service department have to be hands down, the worst experience that I have ever experienced in my entire life! At best they absolutely horrendous. After 4 days and an uncountable amount of times on the phone with multiple people. To which I was either transferred multiple times or put on a ridiculous extended hold. My issue have yet to be resolved. I even asked to speak to a manager, and was totally ignored. UGHHH.

Understand the way agent understand the system, Sean ** is a cool guy and the best sales guy I ever met. The surveyor and the installer of the system is very knowledgeable and did their best which made us so happy.

Vivint Solar was quick to get the damaged fence evaluated and checked out. We really liked our rep. We recommend them to everyone.

The Vivint Solar guys came into my store and I talked to them. I told them that we were interested in doing solar in the house because the electric bill has been really high and we wanted to see what plans they have. I'm satisfied to go solar, but I'm not satisfied to deal with Vivint. In the beginning, they were great, answered questions, and did whatever needed to be done. But as soon as the system got put up, nobody wants to talk to me.

Your Staff are very efficient, and professional. I’ve enjoyed the whole experience. I was walk through the process step-by-step, and all of my questions were answered along the way. I have already contacted several of my friends and family to talk to them about the possibility of attaining your services.

The first time the Vivint Solar guy came, he never finished. We signed all the paperwork, but he never came back. However, John was great. He came to our door and asked about it. And I said, “We had him here and I showed him the sign that was still in the backyard.” The installation of the solar panels was good and they did a nice job. The people were very nice. I have already recommended them.

I am trying to refinance my home due to high medical bills and just found out that Vivint has put a lien on my home and was told by the finance company that I cannot be refinanced with this lien which means I will more than likely lose my home. I'm 78 and my husband is 83.

A salesman from Vivint, Jeff, came by the house and he sold us on the solar panel. The enrollment process was pretty simple. The reps told us about the product and then they had us sign. It took a few months to get the solar going because they had to be approved by the light company and they had to do a lot of stuff before we could get to them. But the reps have been very helpful and they provide whatever information I need. We’ve only had the solar panel for a short period of time and so far, it's okay. I got a bill with a negative $5 this month and it was a surprise. That was the first time I’d seen that so if it keeps up, it’s great.

I've been with Vivint for several years and I found out about Vivint Solar from them. Then a guy came to our house and talked to us about it and we decided to take it. He was a really nice guy and very professional. I've decided to get their service because I thought I'd save money. So far, my experience has been good but I will know more this summer when there will be more sun. Still, I'd tell my friends that I had a good experience with Vivint Solar.

Everything went fine with Vivint Solar until they talked to me into having the last 12 panels put up. And after that, it was a nightmare. It took months for it to get straightened out. They showed me what it was going to look like and I asked why there was PVC pipe all over the side of my house. It looked disgusting. I said something about it and they said that the people at Vivint should have shown me the diagram. I said that I never had it and, in fact, I never really wanted the other 12 units put up. I had 16 from another company in LA where I first started with and then I went with Vivint and I got almost 30 panels, although I really didn’t need them.

I have been with Vivint Solar for almost 2 years now. Everything has been fine except now. On March 9, 2018 I received my monthly bill and was shocked by the amount. They stated I owed $484.91 which would be charged to my credit card on March 20, 2018. I immediately contacted Vivint Solar's customer service to see what happened that this was obviously a mistake. I was advised that it sure looks like it was and they would review my account and get back me in a day. After a few days of not hearing from someone I called again and was told they were still working on the problem and would give me a callback. After not hearing from them in a week I called back and was told the person I was talking to was new and someone else is working on my account and they would expedite it and they would call me back immediately.

My brother-in-law had Vivint Solar and I was trying to stay current so I looked into it. The solar panels were turned on the 1st of February and I’m satisfied with my decision to go solar.

My daughter is very into the environment and so I said we'd see what we'd find. Then about the next day, someone from Vivint Solar came by around our neighborhood. A neighbor down the street had also installed it a few months prior. I have another friend who also has the panels and he's had it for a couple of years. They have a pool so he got two sets of panels, one that heats the pool and then the other one for his home. Customer service is very good and everything seems fine. Vivint had to come out twice but that was something they did with the panels. And then someone came out from the county and they needed something else grounded. Everything else went very smoothly. So far, I'm very satisfied.

The cost of electricity was getting higher and I was on a fixed income. I heard about Vivint Solar when their salesman was in the area after having installed on my neighbor's house, and I'm very satisfied going with them. Enrolling was straightforward and Josh the sales rep was right on top of it. He handled the questions I had. My only complaint was I had problems with corporate and I had to reschedule one time. They were really very rude to me. They told me that it would be impossible to get me another day and that I needed to just let the neighbor sign my contract. I wasn't letting the neighbor sign the 20-year contract, so I just cancelled everything and I hung up.

No customer service. Took 1 year to get the system fixed. Now they don't want to return over payment. Roof leaking. Major electronic products destroyed from failed installation. Violated no soliciting law.

I was with another solar company and they went out of business. My sales guy from that company was hired by Vivint, and he contacted me and I pursued with him. But I didn't have any solar until I got Vivint. I was looking at solar as a way to offset costs for the house and they have told me that it was going to save me money every month. And everybody at Vivint has been great. The staff was friendly and even the installers were fine. I've had no issues so far with the installation and it's been a good experience as far as customer service goes. It took a little while to get it turned on once it was put up, but that was normal bureaucracy stuff. So far, so good. Now, solar looks good on the house and it's definitely developing power.

I had such a bad experience prior to going with Vivint Solar. I had already been through the process of trying to get solar with another company and it didn’t work out because they didn’t really understand even how the system works, how you pay for it and what happens with the extra. There's a lot to it but the person had told me a lot of things that didn’t sound right. So I started basically educating myself and when this Vivint Solar rep came, I already was very knowledgeable about it. He was nice to me too. He didn’t sit there and try to tell me that he knew everything about it but he would get me whatever answers I needed.

Typically I turn away solicitors at my door but something about Matt’s approach made me stop and I gave him a few minutes to explain how the power purchase plan works. The system hasn’t been turned on yet but I trust that everything will work as advertised. The only concern I have is the added complication transferring the contract over to a potential home buyer when that time comes. Matt did a great job keeping us informed of each step in the process.

Everything that the Vivint Solar salesman told me was not what came out in the end. I'm extremely upset about this 20-year contract that was never explained to me. Then when I called, the girl said, "Well, you signed the paperwork." But what happened was that every time he came over, he had the papers ready for me to sign and there was never a discussion about 20 years. I would have never ever signed such a thing because I'm not planning to be in my house for 20 years. I'm only planning to be there 10 more years.

It was my first experience getting into solar and there were a couple of other people that were interested in getting our business, but I decided to go with Vivint Solar. Richard got in touched with me. He's a local rep, and we moved forward with it. Probably the only downside that I have with it was in conjunction with working with this outfit called Power Construction. They were very, very pricey on their rooves. I'm in the construction end of it, so I'm kind of familiar with it. And I know Vivint probably get a little kickback on the roofing, but we put a 50-year roof on and it was very expensive. If I was to do it again, I could find a roofer that would do it considerably cheaper. And I wasn’t all that satisfied with Power as far their cleanup. I had to run around and clean out my gutters. I shouldn't have had to, not at $12,000. But I went with the program and everybody got their fair share.

I've had Vivint Solar for 2 years now and just received a "True Up" bill from Southern California Edison (SCE) for $692 and was blown away. I immediately called Vivint and requested an explanation. After numerous promises that I would be called back that never happened. I requested a supervisor to help me. She made several promises to return my phones calls but was inconsistent as well. She asked that I send her 2 years of SCE statements (which I immediately did) and they would review it for compensation purposes. Come to find out that a large portion of my solar panels had not been working for almost 1 year. However I continue to pay Vivint each month at about the same normal rate.

Just ANOTHER victim here... I've been dealing with this GARBAGE company for 2 years now and still no resolve. April 2016, Immediately after install my lights flashed on and off and flickered. I was told by a Vivint electrician that I needed to get my electrical panel replaced after he came several times to fix the flashing lights and could not fix the problem. He also stated Vivint would pay for the replacement of the electrical panel and the sales guy also told me the same thing. But did that happen?? Sure didn't!! Oh wait this is the best part... So it's Feb 2017. I replace my electrical panel and my electrician opens up the wall and OMG!!

I always wanted solar energy but it was not very affordable to me in the past. When I enrolled with Vivint Solar, the enrolment experience was very easy. The consultant was extremely knowledgeable and he explained everything in understandable terms. My interaction with their customer service team has been very good, and the whole approach was so friendly and non-pushy, and I just love that whole aspect. I also was given enough room to decide if I even wanted to talk to their rep, and I really like that. The whole application process did not take long and they kept me informed about it. They sent me encouraging email and it felt good that they were constantly in contact with me making sure I was comfortable with the way the process went. I had a fantastic experience with Vivint Solar and I was very satisfied with my decision to go solar. I also kept vending and waving about how awesome Vivint went when I talked to a neighbor today.

We had a very nice experience with the team from your company. They were very nice workers. We are still waiting for an internet splitter piece that was not on the truck to be dropped off. They cleaned up.

The panels have been installed incorrectly. I have contacted my Rep and Customer Service. The rep is following up with me regularly. He appears to be trying to get it fixed and checks in to see if someone at Vivint has contacted me. The Operations Manager has been contacted by Customer Service and the Rep, but no response to date. It has been five days since my complaint was first reported. Happy to change my review if I get this fixed.

We've been looking at solar energy services for a couple of years and we moved slowly on larger projects. There were multiple people calling us and soliciting us for solar energy services. I'm glad we went solar and it was timely as we beat the deadline. My enrollment experience with Vivint Solar wasn't to my liking. It seemed forever to get permits and approvals, but APS was the cause of a lot of that and not Vivint Solar. The customer service reps have been excellent and the telephone people were dynamite. They didn't always know exactly what they were doing and sometimes I asked crazy questions. But they were very polite and they got back to us, and they followed up very well. I'd like guys from Vivint who know what they're talking about to come out because I have to understand how things work with our solar energy service and I don't right now.

When Vivint Solar's salesman came over here initially, we were going to have it because all my neighbors have it, then we changed our mind. They came back again the following year, and my brother in law had hired them so we decided to go ahead with it. We enrolled with them and the process was easy. However, it was a little harder to get up and running and get all the perks of their promise when their rep was not responding. He promised us a $1,500 sign in bonus and we got the $500 right away. When I kept trying to find out where was the other thousand, it took a while, but I eventually got it. Once we signed up it, he was nowhere to be found and I haven't heard from him since we've been online.

I'm satisfied with my decision to go solar with Vivint Solar. They were around the neighbourhood. The person I spoke with was very nice. He explained everything on the bill on what you can be saving with the solar and how it's gonna be put on your roof and how you'll save money in the long run. However, we had to wait during the enrollment process, but not too long. It's just the process of working with the city and through PG&E on what they have to do. And then they emailed me to turn the solar on, that everything was okay until they get all the approval. It went okay. But we still paid the PG&E bill.

One day a sales rep with Vivint Solar named Jorel knocked at my house door to offer his services/product. He introduced my family and I to the solar panels and we thought it would be a great way to help the environment and also save us some money. When it was time to talk money. He said, "Well your panels will cost 'this much' and after you get your 30% tax credit for having solar panels and putting them into your financing account, you'll be paying a monthly fixed amount of 'this much.'"

Enrolling for the Vivint Solar service had been top notch from day one to the end. The sales rep handled everything for me and I was very satisfied with them. Vivint Solar is a good company. They made the whole transition nice and easy and they accommodated the date when I could be home to let them in and were very professional. I got two people that I had been getting ready to recommend to Vivint Solar because they had been having power outages in Maine, where I live.

The installers were on time as scheduled. Informative. Polite. Efficient. Left work area free of debris. Explained process and what to expect after installation. I would highly recommend Vivint Solar. From the first meeting with the Sales Rep through the installation everyone I have come in contact with has been very professional and courteous.

The dealing I had with Vivint Solar rep was okay. The installation was okay too. I checked inside and I didn't see some leaking or something. I have also seen a bit difference in my bill. Vivint Solar is something good for me. I got a good experience with them and I'm very satisfied.

The installation team was professional and kept us informed from start to finish. A follow up was done by the sales representative shortly after the installation team left and provided follow up information on the process on what to expect and timeline. I appreciate the team keeping me informed.

I liked them all from the beginning. Their work was fast and efficient. They kept their music low and I felt comfortable with them on my roof. Thank you so much. You guys are awesome. Their work was fast and efficient.

Vivint Solar didn't cost anything and so far, they're doing a good job and I'm satisfied. The enrollment went well and they were very professional. I'd recommend them. They might save you so much.

I've had a very bad experience with Vivint Solar. They installed solar panels on my home. The first set of panels went up in 2015. The second set of panels just went up about a month or so ago. So far, my home has been leaking, my kitchen inside is ruined which has to be redone, as well as the ceiling because of the bad roof. Whoever they sent out to inspect the roof before putting the solar panels on, okay'd the panels to be put on there. With all the leaking, we had to call someone from a roofing company to check it out. They came and discovered that there are three layers of roofing on the house.

We are retired and I'd like to save some money on my electric bill. Also, switching to Vivint Solar is being more green. Now, I'm feeling that I may have made a mistake. I did a lot of researching and I asked a lot of questions that I thought they were answered. Even though I thought it was clear, it really wasn't 100% transparent. The service is too new and we've just gone live with the service because it took a while for meeting between the development, the homeowners' association and then the town BGE.

Vivint installed 25' Solar arrays on my roof without proper support over three years ago. Now they say they will show me how to install the support by myself that they should have installed 3 yrs ago. My roof is bowing in so bad that the J channels and cables are popping out of the siding. Vivint installers missed 7 lags into the trusses and left open holes in my roof to let rain and snow come leaking into my attic ruining my insulation, saturating my trusses (soaked and cracking), soaking my ceiling wallboard, and ruining my wooden floors.

Solar energy has been something that I had been interested in for a long time. Working in IT for a living, I’ve always impressed when a company uses modern day technology to its advantages. I also have been interested in finding out what the options that were available so I decided to look further into it. The enrollment process with Vivint Solar was really nice. They did everything electronically either through an iPad, a phone, or a reference to basically a website. There was no real paperwork involved which was great as it saves the planet because you’re not throwing all those papers around. The customer service team has reached out to me to welcome me, inform me how to get to the website and open up an account and check my daily usage. Overall, Vivint did a great job and I’m 100% happy with the system.

I'm tired of paying the communist Edison Company, and I used to do air conditioning work for them years ago. They have no power savings in the whole building but they have the nerve to send a letter about my usages. Their grid is over a 100-year-old and I don't want anything to do with those people so I decided to look into solar energy services. Then, a salesman from Vivint came by the house. His name was Taylor and he was a great guy. He got all worked out in our neighborhood. My neighbor right next to me got solar but he had to put a roof on. And then three more in the neighborhood also got solar.

I had my ups and downs with Vivint Solar. In the beginning, it was great. The enrollment went well. I filled out the thing online and everyone that I spoke with was very professional and treated me fairly. My rep, Brandon, came out to my home, sat down, explained everything, and wasn't pushy. Then the crew that came over was helpful, polite, and fantastic. They answered questions and explained everything to me. They worked hard and left the place neat and clean. They were also very experienced and did everything up to my expectations. I was happy with that part of of my experience.

I was shopping around for solar panels and lost my interest. But then, one of the Vivint sales reps came to my house and started talking to me about the company. I've heard about Vivint before, but as he was explaining things, I started to get more interested in it until he finally convinced me to try them out because of the benefits and everything involved in it. Enrolling was fast and easy. This is my first month with them and it has been seamless. But I will see the big difference once I get the bill this month.

I looked into solar energy services to conserve money and electricity. I've got two homes with Vivint Solar and it has been okay and lovely with them. They knew what they were doing. The process of enrolling with them was very good and it went straight through. My interactions with customer service were good as well. However, I was refinancing my house, but Vivint Solar put a lien on my house and they took forever to take it out. Also, they were supposed to give a friend of mine the referral, but they never sent it to her. Nevertheless, I'm very satisfied with my decision to go solar.

Last July, a rep from Vivint Solar came to my door. I've had interactions with solar companies three years ago and they indicated that my roof was too shaded and that I could not have enough sun. The rep, however, gave me the impression that this time it could work, that it doesn't have to be the way it was then because the qualities of the equipment were better, the panels and the other things. Then, when we got to the point of making predictions as to how many panels on the roof and where they would go, it seemed like there was a positive result. So, I decided to go forward with it. However, it took a long time from the July initiation until they hooked me up. They sent electricians here on December 5th to change my electrical box in my garage so that it would accommodate my system. The electricians did a good job.

I have Vivint solar panels for 2 years. I have had my gutters ripped off twice before due to the snow. Today is the third time, but along with the gutter I have lost my siding, rain spout and floodlights. I was never made aware when signing the contract that the snow would be an issue. When I reported it the first time I was told that it would be taken care of by Pat **, General Manager, but it never was addressed.

We transitioned to solar 2016. We were happy with everything until we needed our roof replaced. We informed our sales rep at the time we would be replacing the roof and asked what the cost would be? He informed us $499. We were fine with that. Fast forward two years, we were just informed the fee is now approx $4500??? We were like WHAT is this. A joke? Why so much? We are currently battling them and are now getting the attorney general’s office involved. This is not something that one needs to be dealing with, especially when we have triplet kids on top of it. Complete rip off, so unhappy.

Solar energy, being a renewable energy resource, was interesting for me. Then, ultimately, we'd like to be able to have a battery in the house and we'd have some back-up power in case of power grid failure, for some medical reasons. So far, we're very satisfied with our decision to go solar. I had been talking to my neighbor who works for Vivint and he mentioned about Vivint Solar. Everything went smoothly when we enrolled with them. They rolled the process out over time, piece by piece, as things came and they clued me in on everything with phone calls and emails. The few times that we had some interactions with the customer service reps, they took us through the process step-by-step. They were very thorough and timely, and they did great. Vivint Solar did an excellent job.

My wife and I had been contemplating solar for a few years. At the time, the house was a rental and when we decided to move back into it, solar energy was on our radar but it was not affordable. We looked at it, thought about it, prayed about it and then we pulled the trigger with Vivint. ‘Cause this is California and California will hit you with every tax they can think of. So, I try to save a buck anytime I can.

We have had the system for the year they are up there and working. The only downside is the snow comes down really quick off of the panels. We have saved money and are happy that we went solar with Vivint.

My electric bill was way too high especially in the summertime when I'm running the air conditioner a lot so I went with Vivint Solar. So far, I'm very satisfied with my decision. I've had panels on one side of the house for the last couple of years and I added more solar to the house this year and I'm hoping it’s going to be even better. I haven't really got a new price with the new solar yet so I haven't compared the prices yet. It just takes forever for them to get things up and running but that's because of the fact of dealing with the electric company. They had the panels all installed and ready to go in December. And it wasn’t until February before they got the permits.

As of today PECO has not turned the system on. However I would like to complement the exceptional and professional workmanship provided with our installation. Your staff was knowledgeable and efficient. In addition our representative (Tom) laid out each step and followed up numerous times to provide answers and to be assured of our satisfaction. Thank you.

I'm in an ideal location for a solar energy where there are no trees around me. My Vivint Solar has only been activated for a couple of weeks since I threw the switch and so far, I'm satisfied with my decision to go solar. The installation went smoothly and everyone has been excellent. I'm anxious to see how it would affect my bills though. I'd be disappointed if I went through all this aggravation and wouldn't save any money. Even so, I'd tell my friends to wait until they see my first two bills and then they could decide.

I've been looking into solar energy for about 10 years now, mostly for the environment, but to also try to protect myself against rising costs in energy. I've been 100% satisfied with my decision to go solar through Vivint. They have been amazing and they've done everything they said they're going to do. They have been excellent about checking up and following through and answered every question we had. They've been courteous and great about it. They have been there every time we needed reference or new things came up. Installation was done on time. The installers were really professional, very clean, and respectful. We had told them we had a couple of dogs and it was crucial that they didn't let them get out, and they were really conscientious about everything that we asked of them. Everyone at every level seemed to know what they were doing. That's why I have already recommended them.

Awesome experience, very professional, efficient. Diedre **, the energy consultant, deserves a raise, bonus and promotion! She was terrific from start to finish and without her help I doubt that the experience would have been so great. Not only did she answer all my questions about cost, how this all works, etc. and keep me posted about next steps but she answered or found the answers for technical questions.

We have Vivint Solar's panels up for about two years and we're satisfied with our decision to go solar because it has lowered our bill a lot. Their representatives respond well but I hope their salespeople would be more informed about what they are actually selling. When we first signed up, they told us that we would be charged 15 cents per kilowatt-hour for the usage. But we found out that it wasn't the usage that would be paying for. They put more panels on our roof and now we're generating more power, and we're paying for that generation. Other than that, I would tell my friends that Vivint Solar is a good company that it would be wise to talk to them about solar.

Our house faces perfectly for solar energy and when I checked into it, in the beginning, it was way too expensive. And then we were going to move but when we decided not to, I got serious about looking into solar and signed up with Vivint Solar. The process was so long to get it fired up. I've only had it running about two months now so I'm looking forward to seeing what a yearly average comes out, but so far, I'm satisfied.

The installation crew was very respectful and worked very hard during the day to complete it by the end of the day. They left a clean work site and all were very polite. They were also very accommodating to my schedule.

I decided to go solar for money saving and it has been good. Vivint Solar's salesman was professional and informative and made the process really easy. They pretty much did all the work. Their customer service team took care of my issues.

We have had Vivint for a year and so we have saved about $800 the savings is different for everyone but we didn’t pay anything to do this program and it saves us money every month! They also updated our electric panel at no cost to us to help us qualify. They have been out to service it without us even knowing which makes us feel confident that they are monitoring our system! Thank you Vivint Solar and McKenzie for helping us out!

It has been a nightmare deal with this company starting with the sales rep, who came to my home. He stated he wanted to use my house as a model and there would be no cost to me at all. That was the first of many lies told to me. Next he said if I refer any of my neighbors to him and they get service he would give me cash for customers. That didn't happen either. Got him 4 customers. Had my panels installed and on 3 occasions they were not producing but was billed by them and Pepco and the excuse was Pepco equipment was the problem. Contacted them. They came out. No problem found.

My goal was not functioning over a month and I received a bill in the mail from my electric company and realized something must be wrong with the solar because the bill was $167.00. When I contacted them they said, "Yes your solar is not working," I set up an appointment and they had to replaced the WiFi receiver. I wanted to be reimbursed for the electric bill and I wanted to know why they did not know my solar was malfunctioning? They said I should have been logging in and checking my activity and I would have seen it was down. WOW is all I can say because I am sure that I never did that before with SCE.

Our electricity rate was getting higher. Our neighbor across the street was getting Vivint Solar, so we talked with Vivint Solar and inquired about their service. They explained it to us and set up an appointment to come and measure. The enrollment process was good and it was of medium difficulty. Everything is going smoothly except trying to pay and getting on their website. The service worked for us and I would recommend Vivint Solar. Just give them a chance to explain the fine print.

A gentleman that came by representing the solar system mentioned about the gentleman who owned the company by Tesla and that triggered me to go on with Vivint Solar. Tesla is a really good company and if it is doing solar, then I have more reason to go for the company about now. Vivint called me up and set up the service. Then they automatically withdraw the funds from my bank account. And as soon as I received the first bill, I freaked out but when the second bill arrived, it was only $13 from Southern California Edison. Vivint Solar is costing me around $35 so my bill is under $50 a month, and that was crazy. I used to pay between $150 to $200 and now, I pay $50. That’s a dramatic change and I’m happy with them.

First of all, we were looking into clean energy and saving on energy from the power plant. We've just turned on our solar energy system with Vivint Solar three weeks ago and this is the first time that we've used solar energy. But the Vivint Solar reps have been helpful and very friendly, and some of them are knowledgeable. The reps were excellent and they did their job well. I like them and I'm very satisfied with them. I'd recommend Vivint Solar to my family and relatives because I know that our solar energy is going to be good for everything. We are directly on solar energy and we don't use the power plant a lot, so that's better for the environment.

A Vivint salesman stopped by at my house and asked me if I wanted to do solar. The install was free. I looked into solar energy services because it was sponsored by the government as well and I also wanted to save some dollars if it was possible. I'm absolutely satisfied at this point. I had a very good experience during enrolment with Vivint and it was very easy and professional. The installation was excellent and everything worked, better than I expected.

We have Vivint's alarm system and we also got them to put up solar on the roof. It took them about three months to get it cleared and running. Their customer service has been good and professional. It's only been less than a month since we went solar and so far, I'm happy with it. We've recommended Vivint to people across the street and they've got it as well.

Vivint Solar agents and I discussed installing solar a while back (more than 6 months ago). After I understood how it works, I told them I do not need it. That was the end of our discussion. In Feb of 2018, I was checking my account activities and found out that Vivint Solar has been charging me for nothing since October of last year. It is close to $300. I called and asked them why am I being charged. They do not seem to know who is charging me in their company. Hopefully, they will give me back my money before I start a legal action.

The installation team all the way to the back office were great, dynamic, and very professional. I did some research when my neighbor had Vivint installed and the sales guy came and showed me how I could save and the different options. And I've been in their program for almost two years now. They've been really good about explaining everything. We've been very pleased with Vivint.

Great job and worked quickly. They were very friendly and made sure that all of my questions were answered if I had any. They did a great job explaining how everything worked and reminded me about the amount of time it should take for my solar system to be operational and to turn on the system only until told to. Very friendly team!