Vivint Solar Reviews

My neighbor had Vivint Solar and I looked into it to save money. The rep was a very knowledgeable young man. We've been playing with this installation for a couple of months and it just went online recently.

Jersey Central Power & Light was our electric provider. A Vivint Solar representative came to the house and said it's through Jersey Central Power & Light that we could hook up with. Our home had been surveyed as being a good candidate for solar. It seemed like a good way to lower our bill and do something a little good to the planet along the way. It seemed like a win-win all the way around. They pretty much did everything they can in enrolling me. There's nothing hard about it and that's what I wanted. I didn't want to be involved with having a battery banking my garage. By staying on the grid, it’s sort of a no-brainer. Everything is just like what it was before, except we don't pay quite as much.

I would give a rating as "zero" but it will not allow me to do that. I have been having a problem with Vivint solar panels since August 2017. I have called customer service numerous times and was constantly told somebody will call me back, no one ever called me back. Finally last month I was in touch with the supervisor. She apologized and informed me after researching my file it was the company's mistake, but the problem is still not solved and no one has called me back to tell me what is going on. 90% of my panels are not working and I am being billed full price, I was told by customer service they cannot fix my billing until they fix the problem. 4 months and I'm still waiting for a phone call from Vivint on when they will send a technician to fix the problem. I would never recommend this company.

We've had Vivint Solar for about three years. We went with them thinking if we had this over they would help reduce our electric bill. We started out with 22 panels and then ­last June, they decided we needed eight more panels. It turned into a catastrophe because once they got the panels on, everything quit working for almost four months. It just wasn't producing so we ended up with Edison bills that were high. It took a while but we got people from Vivint out here. There was something in the electrical box that got disconnected. I had complained to them for quite a while because of our electric bill.

We had solar panels way back in the 1970s that provided hot water and saved a lot of money. It was good for the environment too so it was a win-win. Unfortunately, they rusted out. Our youngest son has Vivint and so does a friend of ours. We started the process with them in June but it took forever for Vivint Solar, the local electric company and local town to get their act together and approve it. The solar panels were installed in July and we weren't happy with how long it took. They kept saying it would only be 40 days but it turned out to be two months. That's not my definition of 40 days but the delay could have been caused by the township or the local electric company. The solar panels weren't turned on until last Friday either.

We already had panels. But during that timeframe when we agreed to do the panels, we went to The Big E which is like a country theatre here in Massachusetts. We’re in Connecticut and we bought a hot tub, so that wasn’t included in the original estimates. So Vivint's latest install was just an add-on for more solar panels because we use more electricity than what was first estimated.

Vivint Solar had an agent named Adam visiting the houses in my neighborhood and he came in and we had a talk. Going solar is always a win-win situation. It’s good for the environment and I could save some money. When Vivint came and talked about it, I had no other thought than cost. And then I thought, "Why not try it?" So, I enrolled, which was an easy process, and their reps took care of it. I only had to sign some papers and they did everything with the county, my utility company, etc. The only bad thing was going on my roof.

On Monday or Tuesday, the week of November 12, one of Vivint Solar's sales representatives stopped by to offer a solar package. I was busy at the time so I indicated to him that he could call back and schedule an appointment for Thursday or Friday. He never called. On Thursday, November 16, I discovered that Vivint Solar had run a credit check on me, without my permission. I emailed him that afternoon to inquire as to why he had run a credit check on me. No answer. On the morning of Saturday, November 18, I emailed him again. No answer. At approximately 10:00 that same morning he showed up at my home without an appointment.

I've heard of Vivint as producers of other things, but their salesman showed up at the door, and had a very clear statement of what he was selling. I was actually looking for that kind of solar, so we decided to go with them since they fulfilled a prior set of conditions, one of which was that I wouldn’t pay any money. My husband was determined that spending money on equipment that will be obsolete in less than five years is stupid. So, we waited for a company to do what Vivint did, which is have it be part of the utility.

I thought that I can save money with solar energy and wanted to try it. So, I enrolled with Vivint Solar and, they’ve done a good job. Their customer service has also been good. But I have yet to see the results. They put it in over a month ago, but they just got it turned on a couple of days ago because they had to wait for the inspector. So far, I'm satisfied, and would recommend them.

I am a Vivint customer since 2014. My panels were installed over 2 roof layers. I had no complaints for 6 months. Then my den leaked. My roof had to be replaced in 2015. Supposedly by no fault of Vivint Solar. I disagree. I pay $500 to have them removed in May 2015. I had a total ripoff of my roof plywood and all. Time to call Vivint to have panels reinstalled. It took 6 months for them to find hardware to do the reinstall. January 2016 panels up and running. April 2016 leak in dining room ceiling. Vivint repairs interior and supposedly repairs install where leak was coming from.

One of my neighbors was installing Vivint Solar and so I inquired. I've had the original panels for two seasons and 14 more was added this past summer. They were very cooperative. Everything I've asked, they've done. When they added the second set of panels, there were a bunch of boxes showing from the street, and they were good enough to install them at the back of the house, which was great. We're very happy with how it turned out.

The Vivint Solar rep, Cole, was very personable. He answered our questions truthfully and honestly. I was concerned that it was ¢11 per kilowatt when we first signed up and now, it's ¢12 per kilowatts. I was like,"Hmm, it's already gone up tiny". We had looked into another system and have them come to do a comparison. Their product itself seemed to be a bit stronger but, the rep did more bashing of Vivint than actually selling his product. When I was talking to him he said, “You’ll be paying a $100 plus the kilowatt hours". And I'm like, “What?" He goes, “Yes, you'll be renting the system." I called Cole back and I said, “Are there any fees, any hidden charges anything that we have to worry about?" And he was like, “No, you just pay for what you make." And I was like, “Okay, I think I just made my decision. When can you install?”

Because of the program that Vivint had, I decided to look into solar services. We just got turned on last week, and everything went pretty smoothly. They also covered the cost of everything. So, I only had to pay for the first year, and nothing else.

There were two individuals going from house to house dropping off cards. I took one of the cards and I've read about Vivint Solar. They had a salesman come see me the next day. Tony, was a really good salesman, very knowledgeable and a super good guy. We talked at length about the services and no pressure at all. I've always been interested in solar energy so when he came by and he told me all about it as well as the benefits so the tax breaks that you get everything, I decided to go with it. The installers were very professional, very good and on time the two times they had to come out.

A man came to my door talking about solar. He said his spiel. When he said that he needed to run a credit check on me, I said, “No”. That happened in February 2017. I got a notice from them in October! They said, “You do not qualify”. I didn't ask them for anything! I checked my credit report and sure enough...they ran a credit report on me...6 months later! I can't believe this. I called to talk to a manager and she said that it would be taken care of. Damn you, Vivint Solar!

I worked in a town that Vivint Solar originated in up here in the North of Woburn and then I saw their solar panels all over everybody's roof. I quite frankly couldn't figure out how all these people could afford those, which I knew cost a thousand dollars. So, when Vivint Solar came to my town and knocked on my door, I was the first one in my neighborhood because I had a head start and know well about it. I found out about the free program and they explained to me that the government pays people $15,000. That's how it all started, and I started off with 10 panels in the back and kept pushing for more, and we now have 31 or 32.

I got turned down by SolarCity when we wanted to have solar energy because of the street in front of my yard. Then the guy from Vivint came in my job so I went with them. The system is up and running now and this is my first month of their service. My last bill was $116 when it wasn't on so hopefully, on the next bill I get, it won't be that much.

I just want to give a shout out to this team! We had many questions and were very unfamiliar with solar. We are so happy with everything! They were very professional. They were very thorough with everything from answering our questions, explaining the installing process, etc. We are more than satisfied with our solar! I'm so excited we made the right choice and went with Vivint Solar!!

Someone in the neighborhood got Vivint Solar and she liked her bill. She gave me the salesman, Ron's phone number for set up. I called him and it was a pleasant conversation. Enrolling was easy and the installers were great! I couldn't ask a bunch of guys work any better. It rained the last day of installation and they worked the whole day. I give them an A plus on installation. I just started with the service the other day and I also have already recommended Ron to my sister-in-law who also took the service.

We were trying to get some bills to go down a little and I am very satisfied with my decision to go solar although I haven't seen any results of it as of yet. The Vivint Solar salesman was very knowledgeable, very friendly and very easy to understand. He got back to me when I had questions within a reasonable amount of time. The guys that put stuff in were phenomenal. There were four of them and they had everything right down to a science. They knew exactly what they were doing. They were very pleasant and cleaned up. The person who came and did the final inspection was very nice as well.

I've always wanted to go solar and Vivint recently made that available here in Utah. I first heard about them from a nephew who worked for them. Enrolling with Vivint took a lot longer than I thought to actually get the system up and running. We enrolled with them in December of last year. So it took almost 10 months getting it done. The initial signing of all the papers was easy. But the actual installation and all the inspections took a long time. During the process, I had contacted their customer service half a dozen times. But they don't have much information for me. I just got the same story from people that don't have first-hand information. They just said they're waiting on this or they're trying to get the inspection scheduled. That's all I could get. Not a lot of real solid details.

We went with solar energy services as an investment on solar and going green and so far, I am satisfied. Enrolling with Vivint Solar was easy. They pretty much did the enrollment for us, so it was very convenient. I didn't have to do anything but do the approval. Their CS was very helpful and informative. They were very easy to get a hold of and they responded pretty quickly. The only thing that they fell short on is the reporting on their website on how the system is performing. It's really useless to the user because it doesn't show a history of performance. It's just the dynamic present reporting. They need to be a little bit more historically detailed. Other than that, Vivint Solar is very professional and customer-oriented.

I was getting the panels on my home so I wanted to make sure my mother is also getting them on her home. I took care of her enrollment in the program and it went smooth, so it was easy for her. The customer service was wonderful and my mother is satisfied with going solar. But with my case of getting the panels on my home, I have been very upset with how the other resolution is, especially when I had to speak to a supervisor and they won’t put the supervisor on. Yet I would still recommend Vivint Solar.

My experience with Vivint Solar has been EXTREMELY disappointing and unprofessional. The install problem keeps getting worse. In order to install the electrical conductor the installers moved the attachment to my automatic garage door, using a 2 by 4 to reattach it. This adjustment to my automatic door caused the door to come off its track, not allowing the door to function properly. I had to resort to manually opening the door until the 2 by 4 fell off the wall which would not allow me to open the door at all. I contacted Vivint Solar and a technician came to my home with intention of restoring the automatic door mechanism to its original position on the wall. They were unsuccessful with their attempt to resolve the problem they caused. I received a phone call later that day and the spokesperson said they did not feel it was their responsibility and that they were not going to do anything else.

My neighborhood has gone with Vivint and one of their reps came and knocked on the door to give me some information. The enrolling experience has been very fine and they were always very professional, excellent and answered all my questions. Everyone has been courteous and very good. I’ve also had follow-up calls and they let me know where we stand along the way. So far, so good.

We got our first ray in 2014. It was a lease and that cut our electric bill down. Within a couple of months, we saw the difference. We liked the savings and wanted to get even more savings so this year, I decided that we needed more solar panels and that's when we went ahead and did an additional ray on the front of the house, and I'm very satisfied.

After having made an appointment with Vivint Solar they come to my house and show me how I can save using their panels. I was paying over $200 a month. Today still 2 years after the installation I'm paying less for my electricity bill but over $200.00 dollars to Vivint. Not only there are no savings they are charging me so much more than they say they would. What a sham!

I was finally able to send photos and evidence to the company's legal department. They agreed to remove the panels and reinstall them for $499.

Someone from Vivint Solar showed up at my door. He was good, very energetic and very positive. Their system has been operating for a month now. The set up took a while as they had to get some additional permitting done. But I'd still recommend them to others.

A Vivint Solar rep came and told me about their program and explained it to me. He was cool, considerate and did a good job. We had panels that brought us up to 75% solar and we've had a couple of guys looked out to see if we could make some more energy by putting it up to 95%. We just turned on the system for the last part of it. In our city in North Fontana, it takes some time for them to get the formalities done, such as some paperwork and approval. Vivint did a credit check to see if we have the certain score to qualify and then everything went smoothly.

I have to say that there has been nothing but bad service from the time that I started to current. I get nothing but wrong information over and over again. It's like all teams have no idea what they are talking about. You ask to speak with a manager they give you the workout team who then you think gives you the right information but when you call back they give you wrong information again and instead of helping you they think by repeating the information is going to work. When you ask to speak with someone above the workout team they refuse to give you to anyone else because they say they are managers. I know there is someone above them that can help. Customer service is so bad why sign up with a company who has bad service over and over again. I just want a manager above the workout team who can help.

Sean ** took great care of us and service was great. Available 24-7. Installation was smooth and professional, in expeditious manner. Couldn’t ask for more. Excellent kudos to Sean and team! We are excited about solar and waiting only on connecting from the utility and savings.

We were referred to Sean ** and Vivint by family, and Sean has followed up at every step. The layout looks good, and their tech came out to measure everything. Excited for our solar. We were not sure at first how easy this all could be, but we have been happy and pleasantly surprised.

We are very happy. Sean ** has followed up thoroughly, and even sent the Vivint install manager to verify our unique situation with a custom home. So far so good! We are really looking forward to getting all the approvals for our project.

Tyler, Vivint Solar's sales rep knocked on my door and he was great. I've only had the system in operation a little less than a month. I had talked to other companies because I was intrigued by the fact that with Vivint Solar doesn't cost me anything and I wasn't about to put any money down on a system. However, I'm upset with the fact that nobody gave me a satisfying reason why it should take 90 days to hook me up.

The Vivint Solar sales rep had a great attitude and I liked the idea of potentially saving money long-term. I've got one panel up on my roof and they're brand new. But I still have one panel on my roof not producing. An inverter went bad and I've been waiting for them to repair it since about three weeks ago. It's been a while and I invested much money into it. The local service here has been helping me out the best they can. I'm not getting any support and they didn't even know it was bad until I went online to the Vivint Solar website and found out that I was underproducing. I just want this fixed and I want this guaranteed that I have 25 years for it to hold up.

A friend of mine has solar panels and I heard about Vivint from him. I looked into solar energy because I wanted to save some money and the rep showed up to my house in April. He walked me through the whole thing and answered all my questions very professionally, but he never said that it was going to take from April to October. I’m a little disappointed was that it took so long. I understand that there's a whole process to go through and permits are needed, but when things got to my house, it sound like it was going to be quick like as soon as the panels were installed. Besides that, the guys who showed up in my house were very professional when they did the installation. It was clean and the panels look great.

My initial experience with Vivint Solar, meeting Jacob who was the young salesman who represented them, was great. He was very nice and very professional. We decided we would take solar and within a day or so, he had his crew here already putting everything up. That was the first week of July, and an inspector came out, checked it all out, and said it was fine. We understood that it would take maybe 40 days before we would get the electricity and everything switched over. Toward the almost 60th day, I was getting pretty tired of it. I was wondering what was going on and I called Jacob again and he had someone contact me. I just told them to come take it out. I was tired of waiting and I thought they weren't keeping their word. I went online before I did all of this and looked at what people had to say and it was great, the salesman was great in getting it in. But getting it turned on was another thing. It took forever.

Since it was free, I decided to go solar. I was also told that there’s a lock price of certain cents per kilowatt and that I was going to have only one bill which is what I'll be paying Vivint Solar. It's been one month now and I'm not happy with that decision at all. When my electricity goes off through the solar at sunset, it kicks into the SMUD. So I have to pay both SMUD and Vivint. Vivint should have told me upfront that I was going to have two bills. Also, it took over two months for the city to finally approve everything, then we had to wait for the switch to come in to be able to turn it on. Summer was the time it was over with so I didn't even get the benefit for this year. Then there's no way that customers can really get a hold of anybody at Vivint. Their voicemail is constantly full and never ever do they have time to be able to answer their phones or clean up their voicemail message. It would be nice if we could call the people that helped us.

I decided to look into solar energy services as I was saving on my electric bill. The enrollment process with Vivint Solar was easy and they walked me through some stuff. I’ve been happy with Vivint and all the work they're doing. They're very professional and so far, the experience has been really good.

Let the buyer beware. I attempted to send an email to the idiot who called on me supposedly from this company. It was rejected. Tried their online help via email, also rejected. This company would appear to be a fraud and should not be trusted.

Panels were installed about a year ago but not activated until March 2017. We are being billed $0.15 per KWH by Vivint but our PSEG bills have not changed. Also the PSEG bill says no electricity has been applied to our energy bank, meaning the Vivint panels are doing us no good. The Vivint engineering plan shows panels on the front of the house and on the side of the garage. No panels were ever installed on the garage so we're losing that energy.

We heard through a neighbor that Vivint Solar would lower our electric bill. Enrolling with them was very easy. The system took a while to be turned on, but I would recommend them.

Vivint Solar sent me some stuff and I read it over. Omar was my rep and he talked to me and explained a couple of few things, so I decided to enroll in the program. The process was fairly easy but it took a long time, maybe five months, to get it up and running. They told me that there are different phases that I have to go through as far as the government is concerned and getting approvals.

Great service. Fast and professional. Reliable and friendly. Will recommend it at a friend. They were always right on time. Kept us well informed about every step, from start to finish. Also very clean. Would take their shoes off when entering the house.

Panels were installed on our roof and after a couple of years a leak started to form in our upstairs bedroom. Turns out one of the legs, for the panel, were not properly installed and caused leakage. We called Vivint in June 2017 to address the issue. A person was sent out to assess the water damage and it was due to improper installation of a leg on the panel. An estimation was sent to Vivint and then it all went downhill from there. Vivint was responsible for sending out workers to remove the panels, but it took us about 5 months to finally have people come out to the house to remove the panels. I have lost count the numerous times we had to call Vivint. Every time we called to schedule workers, no one showed up on those days, only 1 person came out, and/or turns out the date were not officially scheduled on their end; so we end up wasting a day from work waiting for no one to show up.

A Vivint Solar salesman came to our door and we were impressed with him. And also everyone wants to save money. They did most of the work in enrolling us and it was not difficult at all. However we had a leak that appeared after they put the panels on, so we called them. They came over and checked it out. What happened was, when their guys went on the roof, they may have loosened some dirt on the exhaust fan in the kitchen. They tightened it up and removed the dirt. We’re very happy and I would recommend them if anyone asks me.

The worst experience ever. I feel cheated and made a fool out of. I was told the system will be up and running within weeks. The system was installed in May, and now it's Oct, and nothing has happened. I keep getting the runaround. Finally after about 20 calls, the customer service person tells me "It takes up to 54 weeks for the power to be turned on." When I said I was never told that, and I was promised it will be on in the Summer. The customer service person says "I am sorry they gave you wrong information." I was told this by multiple Vivint Solar customer service agents on different days, each time I called. I am beyond frustrated. I feel they are a scam.

My husband and I talked about solar and someone from Vivint Solar came to our house and the rep left information about it. Their customer service calls and they keep us up-to-date. We’re very, very satisfied with our decision to go solar. We haven't had the electric bill in a long time which was good and we liked it. The only problem we had was when they put the solar in, they turned off our original one by mistake but the electricians noticed it when they came to inspect it. So far, we've been happy with Vivint. In fact, we got two people on it and we keep telling people about it.

I was looking for solar and had a friend who was a Vivint Solar agent. I also look at SolarCity, but I didn't like the way they did a few things. Vivint Solar was a better fit for me. My experience in getting my system in has been good, but it's been having some difficulties as far as turning it on. They contacted me and told me that they were receiving no data, but I haven't heard back yet as to what they're trying to do. The installation was smooth though and I've had a good experience with their customer service.

Enrolling with Vivint was an easy experience except for getting the panels turned on, which took so long, and their poor communication with me on the whole process of the inspection. The reps were kind and understanding to my frustration, but there was a lack of communication between people who were on the ground at my house and at customer service.

We had our system installed last year. The whole installation went just about like we were told. In October 2016, our electric bill was 9.03 just like we were told. In February 2017 our bill went to 132.68, March 184.08, April 123.48, May 69.63, June 72.59, July 191.03, August 115.00. Apparently Vivint wasn't monitoring our system like they said they would. We were able to pay off our system through a refinance program. I have made multiple phone calls about an adjustment. The last call, today, I was told the adjustment had been approved on the 15th of September, but they don't know when I will receive our check. I wonder how patient you guys would be if I owed you over 700 dollars.

We were curious about solar energy and Vivint Solar came to explain how much it's going to cost us. Our current electric company, PG&E has been increasing our bill since the dawn of time and we liked that Vivint really didn’t cost us a dime and how much we can save on our monthly bill. It was through email that the customer service explained to us the details on how to turn the system on. So, it was really a very simple and easy transformation. There was a minimal damage done to the siding on the house where it goes up to the roof then wires go up the telephone pole but the guy said he couldn’t put it back. They told me to contact the siding company but I’m having trouble with them coming to fix it.

At first initial appointment Brian was great however as the process progressed we have been given the runaround and lied to. We were told that if the roof leaked after they were installed that it would cost us $500 to get them removed and stored. And that our roof would be guaranteed not to leak after installation. Now we have a leaky roof and getting the runaround on the phone and that's if we can even get an answer. Our bill is now $20 higher than if we would've stayed on the grid, not to mention we still get a bill from the city.

The person from Vivint Solar who knocked on my front door was very friendly and kept us up to date throughout the whole process. Once the panels were installed, there was some damage on the beam of my roof but their team came and fixed that within a couple of weeks. It was a great experience.

Vivint Solar was canvassing door-to-door and a guy came and explained what they would do and how they’d go through it with me. It sounded good to me given that we have been thinking about getting solar panels for the house. We had previously called another company and they came out. It was a lot more expensive to get solar panels out here.

We did research for solar and chose Vivint. We started the process in October 2016. Was finally installed May 2017. It never fully worked. We had to call about a $192 bill to find out that it didn't work. After numerous calls and complaints they fixed it. I now can't them to refund me that money that they said they would. I have no idea if the system is working. The customer service is horrible. They laugh at you on the phone. Tell you you're now stuck with the unit and when you ask to speak to someone higher they tell you they are it. I have emailed and called. I have filed complaints with the BBB. Don't do it. Just don't. They are based in Utah. We are in New York. I should've known better. All the people who we spoke to back in October are no longer there. They make you big promises. To date we have not saved anything. Yes, I'm aware it takes time but I shouldn't be charged hundreds of dollars for something that is not working.

I was interested in solar so I asked a neighbor just down the road who had a solar roof and they said they use Vivint Solar. Their rep came out, sat down with us and explained their processes. I had questions and they were very forthcoming with their answers and I was very satisfied with that. When it came to installing the panels, they were very professional and very thorough. We have a power purchase agreement where I took a contract with them of 20 years to pay for the energy provided so all the expenses were upfront. They hooked us up with new electricity service from the streetlight to our home in preparation for the installation of the solar panels. They did a wonderful job and it’s updating our electricity.

Once I got the Vivint alarm system, Vivint Solar contacted me. It took a long time to enroll and it bothered me that the installers were very, very late. But the process was relatively easy and I would recommend them.

My wife has always been interested in solar energy. We called Vivint Solar and had them come and look at our situation. The enrollment process was easy but I’m not happy with my Vivint Solar representative right now. He slacked on me a couple of times and I've talked to customer service regarding this. Also, the roof was brand new and pristine and when the guys were done installing, they caused a bit of damage to the surface of the roof. We had a rep come up from Northern Utah and take pictures to see if we can get this repaired. But overall I'm satisfied with my decision to go solar and Vivint Solar was easy to deal with.

I've already had panels for years and we wanted to add more. A friend had Vivint so I looked into them and we've had them for about three years now. The enrollment process was easy and it's been a great experience with Vivint. So far, our decision to go with solar energy was pretty good.

We had our alarm through Vivint and a lot of people in our neighborhood were doing solar energy and we saw good results so we decided to give it a try. The installation was awesome and the guys were great. They cared about our house. We thought we planned in plenty of time for the installation. We started the process in April but it didn't actually get turned on until August. The time that it took to get the solar power going was basically the whole summer. We wished it could have been speeded up a bit somehow. But we're pretty satisfied at this point and things have been going great. It was a positive experience.

Being a customer of Vivint Solar had been the worst experience I've ever had with a company. I got solar panels installed in March, and my system turned on in May. Everything worked for about a week, and then all my panels stopped working. To make a very long story short, it's now October and they are just now getting around to fixing it. Their customer service team is worthless. They would say they would schedule a technician to come out, and then not do it. When they would schedule a technician, they would either cancel or reschedule the appointment. The one time I did get a technician to come out was in July, and he looked at it for a while and said he couldn't fix it. Then I had to go through the pain of scheduling with them again. Some of the customer service representative were polite and professional, others were absolutely rude. They all had one phrase they all used frequently, "Sorry, there's nothing I can do." So very frustrating.

We looked into getting solar services to save money. The process for enrolling with Vivint Solar was kind of difficult because we have friends and officemates that were telling us that if they have a problem with their solar, within an hour, they will be there. But with Vivint, they told us that if the technician is not in our area, we'd have to wait for an appointment to open up in that area, which was not really good. The installation team was okay but they left the side door open, which I have dogs, and then they had some garbage that they didn't pick up and throw.

I had Vivint’s alarm system and one day, a Vivint Solar guy knocked on our door and explained everything to me. I've been thinking about going solar. And since it was basically no cost to me, we hooked it up. They did everything as fast as they could for the enrollment. It’s just when you deal with the county and everything to get the inspection and the approval, it seems like it takes a little long. We had an initial set of solar panels put on because we were traveling all the time. When we got back from traveling for about two years, we populated the rest of the roof. And things have been good so far.

A salesman from Vivint Solar came over one day. He told me one thing, but the reality was different. Then another person came and told me the system will be turned on at the end of July. We're into the first week of October. Vivint Solar refunded my first payment because I paid but I've never used the system. Vivint Solar told me I need to wait for the permit from Duke Energy and purchase the meter. I called Duke Energy and had them change the meter. I then waited for three weeks for the system to turn on. Vivint Solar told me I'm waiting for Duke Energy. In the next five minutes, I received the letter for the permit to turn the system on. Then I needed to wait for two additional days because Vivint Solar needs to give me permission to turn the system on.

My son got solar from Vivint and got a $500 bonus for signing in with them. I made a phone call and hit them with it but they said that the sign-in deal was over and I can't get that any more. So I told them I won’t do business with them but I got my 500 bucks in the end, which I thought was odd. Yet I wish I had known more about solar and had done more checking first. Because now, I understand where they make their money and I could have gotten a better deal. Still, I'm happy with Vivint Solar so far. They told me everything was going to be slow but I didn't know it would be as slow as it was. The job is finally getting done and the installation was good. The panels were installed and the dressing on the sides of the panels, which they said were backordered for a long time, was finally put on. The installers were clean and picked up after themselves the whole nine yards. It's been a good experience and I'd give them a call if I had to do it all over again.

A friend told me about Vivint and she was happy with it. I thought about giving it a shot so I listened to them and I liked what I heard. Enrolling with Vivint was fast and easy. The installation took about four hours. It was efficient and I was satisfied. We just got approved last month and so far, everything’s really good. My electric bill has gone down from $150 to $33. Overall, Vivint works for me and I’d recommend them.

When we bought our house, my wife wanted solar and I chatted with Vivint Solar's door-to-door sales guy, Steve. We flipped the switch on it two weeks ago today and we have the ability to check some of the daily consumption with Vivint. A lot of people go solar for the economics of it, though we're going to have to fight through tax rebates with the State and the Feds. We'll see if the numbers come out the way Steve indicated they would, that will give some level of satisfaction because it's supposed to be about $11,000 with credits. So far, so good though.

I've been investigating solar energy on my own for quite a while to lower bills. And so far, going solar been good and I’m very satisfied. But my initial interaction with Vivint Solar two years ago wasn't so good because Jake, the guy managing it, didn't show up when he was supposed to multiple times. And then another guy, Wilfredo, took it over during the winter time. He's been great ever since, he's been on the ball, and has been very helpful. Since then, it's been extremely easy. They were very accommodating and did everything they said they were going to do (which is the most important thing in service) as far as being there on time and being there when they said they were going to.

A door-to-door salesperson from Vivint Solar came over four months ago. I've been looking into solar energy for a few years and they gave out a lot of information so that convinced me. The kid who came was very well prepared and helpful. And then when he sent somebody else to close the deal, my guy helped us and they had an answer for everything so it was good. It was a very pleasant experience. The people who came and installed the panels did a professional job so we were happy with that. It’s only been on for about five weeks so the bill is still out but I hope it’s going to be good. I've been recommending it to some people. I already told my friends about it and one of them just finished the installation process and the other one is in the process of working on it, too.

Somebody in the store was talking about Vivint Solar and gave me the phone number of the sales rep. I don’t like PECO so I was looking into solar energy. I gave Vivint a call and enrolling was easy. The only thing that I didn't like was the 40-day waiting period from the time they put the panels on the roof to the time it could be turned on. Nobody told me about that and I wasn't prepared for that. Also, nobody told me what was going to be involved in the electric panel outside the house. Now, I have to buy some bushes to cover all the electric meters, boxes, and conduits and everything that could have been hidden. Other than those, I’m very satisfied and I would recommend Vivint Solar.

Vivint Solar is the most miserable company I've ever dealt with. If I had to do it all over again, I would never do it. It all started with the fact that they put a hole in my roof and my roof leaked. We had to take it off then redo a roof and that took eight weeks to fight and argue for and get through. Then they put the panels back on and we still got some issues with leaks. We're taking care of that but that's still a problem and now my inverter is broken too. We're going to deal with that but it's a mess after a mess after a mess.

It has always been on my mind that I'd go solar someday and with my finances, it seemed like a good time to do it. Our son referred us to Vivint Solar and so far, I’m very satisfied with my decision. Enrolling for it was easy. The only time I have difficulty with customer service is when I call off hours and late at night and not during their usual time. I don't get very good help then, but otherwise, it's been good.

Vivint Solar came with some convincing data and enrolling with them was easy enough. The only problem I had was I signed the contract on February 23rd, and the stuff didn't get turned on until August 1st. They told me it was going to take a while. There were a couple of problems and one of them was they changed the master electrician, so the electrical inspection got caught up for at least three weeks. Also, I got a notice that said I can now flip the switch and found that a little confusing. But it all worked out. The installers were unbelievably professional. They knew exactly what they were doing and I was perfectly satisfied with installation. So far, it's good. I haven't gotten my first bill but I'm completely satisfied with it because I've gotten my first record from my current provider, and that was a lot cheaper.

Laura, a rep from Vivint Solar and whom I knew, wanted to explain everything to me and my wife. So I said, "Okay, let's do it." There's been a lot of people getting solar energy service, and Laura was very good with the literature on it. Vivint put the panels up quickly. They got it up in one day and the guys were nice too. Overall, they are excellent and I am well satisfied. I've already recommended Vivint Solar to a couple of people.

Sales Mgr Kevin ** from the Sacramento office was very helpful, and the crew was on time. The install took about 5 hours. Great job by everyone and job well done. Now we just have to wait for the utility inspection on the job, so we can start using renewable energy and save money.

Vivint's reps told me that the system was ready a week ago, but it had been on even before because when the power company came and put the meter on, I turned it on. I find it funny that it took them three weeks to know it was ready. The sales guy was pretty good but he didn’t follow through to tell me what all the readouts mean. I asked Vivint twice about it but until now, I’m still waiting for someone to tell me what they mean.

We were avoiding solar because we didn’t want any extensive loans or financial obligations but the sales rep from Vivint was very professional and he took the time to sit at the table to explain and made us comfortable with the program. We liked the presentation and the process was initially good until the installation. The crew they sent to put all the panels on the roof were nice guys but after they left we started finding nuts and bolts all over the grass in the lawn. We have a section of our yard with rocks and rocks were also in the rain gutters and the backyard. For weeks we were picking up and finding these pieces. Thank God none of it ever got into a lawnmower. The way they cleaned up after themselves was very sloppy so it turned out to be a bit of a headache.

My husband and I are coming down on retirement, and the financial flexibility that we had doesn’t make sense. We had the roof replaced, so looking into solar energy services seemed like a good time. Andy, our salesperson, is phenomenal and he stayed with us until the very end. Our enrolment took a bit longer because after Vivint did the initial study, we discovered that the pine tree that I never liked prevented us from getting more solar panels. We paid to have it removed but doesn’t reimburse us for it because now there are more solar panels on our roof and that was neat. One of my neighbors had it done even around the corner and he said they noticed that because the solar panels sat a couple inches off the roof, it’s like having shade cover without the leaves. So in the summer, we have a barrier that prevents all the sun from coming straight into the roof.

I thought getting solar energy was a good idea but I didn’t think my house was oriented correctly. I’m an east-west roof and usually you'd want a south-facing roof but Vivint Solar presented that they could put enough panels to make it work. Enrollment was very easy and so far customer service has been excellent. Our salesman was fantastic and did an excellent job. He was knowledgeable, friendly and interesting. He also helped me out with a roofer in the area and went above and beyond. The installation team was also great and I’ve already recommended Vivint Solar to two people.

I was not particularly in the market for solar energy services but the thought was out there, that solar has become very popular. It's a way to do some cost cutting and be a little green. Enrollment was difficult with Vivint Solar was difficult. The person who came by here was Jason and he was very green. The first time he came, he had no identification with him from Vivint, so I turned him away. He took care of his identification, but unfortunately, there was an accident in his family and he either took leave or went away, but nobody told me that. I waited and tried to have some email back and forth with him, but then nothing was coming back to me. So, I finally called Vivint and I got the sales manager for Sacramento. But he's been very busy. He's a very nice fellow, but he wasn't giving me the communication that I want. So, that's part one of it. I still don't have a go-to person.

I’m retired and I have to live with what I'm getting now. I talked to PG&E because my bill was so high and they said that it all depends on what I spend; like if I spend up to one step, it’s cheaper, and so on. I got tired of it, then my neighbor told me about Vivint. Enrolling with them was easy and they're very nice. I was already informed about solar panels so it was easy for me to understand the details from their salesman. Their customer service reps were very good and very informative too. I got calls from them saying that everything’s on their way and the product's under inspection. I’m happy with Vivint and I’ve recommended them to a lot of people including my family.

Our bill in Bakersfield was very high from the air conditioner during the summer so we decided to look into solar energy and I ended up liking it. We’ve had Vivint Solar for almost two years now and recently we added more panels. I like how they had the Power Purchase Agreement. We just buy the power at a certain cost. It’s cheaper than the power company but I didn’t have to buy the panels. The Vivint Solar experience is overall easy and worth it.

I had concerns about whether going solar was worth it in the first place. Then Vivint's sales guy showed up on our door and totally sold us with his pitch. He was great and was able to answer any of my questions. Enrolling with them was an easy process. But when we called the service number, they told us that the earliest that they could come out was a month later. So we called the same sales guy and he took care of it that day.

I got a call from a next door neighbor who asked me if he could send the Vivint Solar guy down to me at the shop. I've looked into solar energy prior so that sped me up a bit when I talked to the guy when he came. Then, enrolling with Vivint was smooth. Even though the rep wasn't there on the day that it was installed, I’ve talked to him twice since it all started.

A friend recommended Vivint Solar and I'm satisfied with my decision to go solar. Vivint Solar is a totally different program than what we were used to so it took much talking on the reps’ part and on our part with questions, but the reps were very good about it. If you’re not familiar with solar, the process is very complicated. My first application of panels did not produce as much electricity and we questioned that, and they came back to us two years later and said that we qualified for more panels. We thought it was a dead issue, so we're very pleased with that. It's been a very good experience with Vivint.

The person who met with me in my house when I signed everything ended up leaving Vivint. I had questions and I could still call him even though he was leaving Vivint. He was very helpful but I only had him for a month or less. Then finally, there was another salesman, and by then, all my questions were answered. He was fine, too, but he was very busy. Vivint kept sending the emails and I kept doing whatever they said. It was pretty easy to turn the system on when they were ready for us. There was a person in my office who was asking me about it and when I got my first bill he wanted me to show it to him. He's thinking about it but he asked me who I used. I was pleased with Vivint and I'm very satisfied with my decision to go solar, but I've only received one bill from them so far, and it was $74.

We signed a 20 year contract but we had no idea that they were going to put a lien on our property. Now when we applied for credit we are asked to explain this. I received two emails that our monthly bill was zero. Without knowing why, I called for a repairman. It took over a month to get someone out here. One appointment they didn't even show up or call. Of course, then I had to call again and be on hold for extended time but they would schedule another repair appointment. They have now sent me an email saying that we owe $138 but no invoice or statement showing details of this amount. I do have online access but there is nothing under statements. I have sent them several emails requesting a statement or invoice but do not receive any response.

Vivint Solar was slow to the final approval but the manager of the office said from the very beginning, that there’s a process that will get done rather quickly but then, we’re reliant on the county inspection and our local utility to come and get everything in place. The greatest thing was that there was no financial outlay for us and that was a selling point for us. We spent zero money and so, if it worked, fine. If it didn’t, no sweat off our back ‘cause it didn’t cost us anything.

I wanted to reduce my electric bill and the Vivint Solar sales person I spoke with was straightforward and honest. We had a good relationship and he got back to me for any questions I had. Vivint’s done really well and I’m satisfied. Vivint is a good company I've came across with and it was a good experience. No pressure and just more sustainable to have.

The gentleman who first came was very nice. He explained to me what they were going to do and everything was really good. Vivint came back and did everything they said they were going to do. It took a while but that's good for all the things they had to deal with the county. The process was very easy and they always notified us for everything they were doing and when they were going arrive. Also, the customer service team was very nice and I couldn’t have asked for better people. I would recommend Vivint to anybody.

Enrolling with Vivint Solar for the first time was simple. I decided to look into them because it’s cheaper than paying the electric company. But I had to upgrade my system which Vivint doesn’t do. They just add a whole new system to your existing system or nothing. They added another system to my existing one so now I get two bills and my house looks like a moving firm. We got panels and wires all over the place.

Vivint installed the panels in 2015. I could not believe the shoddy installation on my roof. They didn't secure panels properly. The techs came back several times. The breakers keep tripping and the "electrician" told me that that was normal. Hmm? Normal? 2 years later it's still happening. I called today (Saturday) to inform them that my system is not working properly. They said they saw half the panels not generating energy. I told them the breaker is off. They told me they would call me during the week and tell me when they could come. I am done with them. Don't use them. Their service is undependable.

I had a knock on the door by a salesman from Vivint Solar and he gave a good presentation. Basically, I didn't have to buy the system and I’ll just let them use my roof and I'm buying them at a reduced rate than the regular electric-using company. Then he had to make a phone call to the company. The enrollment process was quick. Since I live in an HOA, he got the signature that was required by my neighbors and he presented everything to the HOA. HOA approved it and sent me the approval. They started in May, then I was connected in July. It was very quick. So far, it's been a good decision. A lot of my other neighbors haven't talked to them, but there's a lot of people from this little conclave that are getting on solar. I'm thinking about switching my home security over to Vivint also.

I made appts. to have a tech come to my home. They never showed up for the appt.! I canceled my whole morning to be available. I'm very disappointed about Vivint Solar. I don't appreciate it being lied to.

A guy from Vivint Solar came and showed me the numbers if I used solar energy. It made a lot of sense and was a lot better than Edison. We'll be saving some serious money plus it's green energy and clean. It was kind of a win-win so we signed up with them and we're ecstatic about our decision to go solar. It’s a no-brainer. If you live in Southern California you’re getting hosed by the utility and I didn’t realize how bad it was until I had another option.

Enrolling with Vivint Solar was so easy. They just sent me emails a couple of times and I answered them and they did the rest. Their customer service was professional and awesome and it was easy to get a hold of them. They even answered all the questions if I email and they’re fast on. Also, everybody was great and knowledgeable and they explained in detail. The guy took his time to let us understand, even looking at bills, to see it would be different and how the whole program worked. They also did a very quick installation and they turned the solar panels on a month ago. There were unavoidable problems with the schedule, but they were very flexible. They were excellent overall.

Vivint Solar was putting panels in my neighborhood and I questioned it when I saw them. And then I chased them over to the next house and he had his put in panels too. So I decided to go solar as well. So far, it's been a wonderful experience and it’s working fine. However, I got bad bills from them, it was screwed up and somebody had to straighten it out. Instead of having to pay $77, I got a bill for $117 but I guess that takes care of some other stuff. Nevertheless, I would suggest that everybody take Vivint Solar because it's a good thing and I was really happy with it.

I had already been thinking about solar energy services but there was no time for me to do research on companies. Vivint Solar came to my door and they took care of everything. Their overall process was easy and all I needed to do was go after my homeowner’s association who failed to process the request for the solar panels. Other than that, there was no issue. The customer service guys were amazing, super nice, knowledgeable and they kept their word on when they would come back. I had to come back and talk to my husband and they were good. Everybody was professional, kind and courteous.

Looking into solar energy was always in the back of my mind and I heard so much about it. One person from Vivint came then about a month later John, their customer service guy, was knocking on the door. I was glad that he did because I was going to call the other guy but kept forgetting to do it. The enrollment process was very pleasant. He brought another guy with him and they were both very nice, professional, respectful and knowledgeable. John explained everything to me and how we're saving the environment of which I was always interested in that. He would keep me updated on everything that was happening since it was such a long process.

Our son got a Vivint Solar system so we did it too. So far, I’m not really happy with my decision to go solar. They billed me from my checking account and I didn’t get the bill beforehand. And I went to find out that they had a wrong email address in there. While enrolling with Vivint was fine, there was a problem with PNM. The system was up and ready to run in February and we didn’t get it turned on until July. I wouldn’t say their customer service has been good as well. They got one number for all departments and it’s taking a little while for me to call and for somebody to answer. I haven’t been real pleased with that.

I was interested in solar energy and a Vivint Solar salesperson stopped by my house. Everything was professionally done and while there were multiple people who contacted me, they all made the enrollment as well as getting the plans from the city and PNM easy so that helped. So far, I'm very satisfied with my decision to go solar and I have recommended Vivint to others.

One of the representatives from Vivint Solar lives around my area. I was in the yard one day and we stopped through. He was asking me about some stuff in my yard and told me about the solar thing. Just by talking to him, he gave me some good advice and good information so we decided to go with them. The process with the paperwork and different things went as smooth as it needed to be. Even with installation, the guys came and put everything in. Overall, it was an outstanding experience.

Enrollment with Vivint Solar was great and I thought we could save money. The installation had been fabulous but the follow-up got totally horrible. They sent me the email first and I was able to log into my account. It was fine but it didn’t work when I placed a password. I've called customer service twice and spoke with Benjamin and he told me that he’d look into my account. They placed me through a technician and he tried to do the same thing but didn’t work. He told me he’d get back to me but it had been three weeks and I haven’t heard anything. I got a bill but I couldn't check to make sure the bill was correct. I am not paying the bill unless everything gets straightened out. I’m very dissatisfied.

I decided to go with solar panels to save some energy and money. Vivint Solar explained exactly how their service was going to lower my bill. They helped me a lot and they promised me a lot. They completed everything except the expenses. Right now, I spend more than $100 a month and they said it was going to be less than that. Both the solar and Edison charge me for energy.

I do not have SUNRUN, I have Vivint. But neither makes any difference. They’re both very bad companies and the reason they do not give you a system that is big enough is because there is a bill, introduced and signed by Nikki Haley in 2012. She fixed it where NO citizen can go completely off the grid in this state and there is only a percentage as to how many citizens can have solar power. WHY? Politics, what else? She got a very large stock of shares in SCE&G and all it's sister companies for doing this.

We had Vivint Solar representatives come to our door but I told them we're not interested. They then said that it's not going to cost me a thing and I let them in. I heard what they had to say, and I was drawn into it. I liked the idea that I'm doing my part to help this state because we are in the beginning of going green across America. We were extremely satisfied we went solar. The representative made things very easy. He was awesome at what he does, he knows his business and does it well.

I know a little bit about solar because we had to build power plants, and then at the end we started building solar plants. I decided to go solar to help the city and myself and I'm really satisfied that I did it. Everybody at Vivint Solar has been really professional. They say one thing and they're going to do it. They did a good job, so I'm happy about it. I've recommended Vivint Solar to some people and a couple of them already put solar on it.

Vivint Solar did what they're expected to do. There are a lot of wires indoors but it's been great. The process was fairly long because they had to do it in two stages. They started with one station of the house and after a few months, they came back to do the other side. The customer service was excellent and their workers are great people. I've referred them to eight people and I'll continue to do so.

I liked the fact that Vivint Solar has regional people that I could meet with in person and that was always helpful compared to some of the other solar companies. Enrolling with them was smooth and it was easy to deal with the sales cycle. Their customer service as good as well and they were always quick to respond. I’m satisfied going solar.

I had Vivint Home Security and Vivint Solar came knocking on my door to talk to me about solar. I’m satisfied with Vivint Solar. But a couple of weeks after it was set up, the inverter broke down and took them seven or eight days to get it replaced. I was upset that I had to call them three days after the solar power went out. I expected a tighter monitoring because I'm paying them a ton of money for monitoring the equipment for 20 years. I expected them to call me and say that they noticed there’s no power production for three days. I told them what was wrong and convinced them that they needed to do something about it soon and not in a week. They then took care of it quickly. They were here in the morning and took care of the problem by putting in a new inverter. The people and the service were good once I got them on the ball. I've been happy with them and the way it's working now. I pulled up my production and it's been 34KWH today and that’s good.

I was looking through the internet for solar panel companies and I ran across Vivint Solar. When I heard of them, I thought, "Well, that doesn't sound right, no money invested, etcetera, etcetera." I contacted them on the internet and then they came out and gave me their sales presentation and told me, "What we're going to do won't cost you nothing. All we ask is to sign up for 20 years." So, I thought, "Okay, I'll go with that." I've been with them quite a few years now. In fact, they just increased my capacity to the maximum with what I can carry now and I've been very happy with them. I haven't had any issues with the product, construction, and installation of it. I have no problems with billing. I recommend them to anybody because they're a good, honest company.

We like solar and because we live in New Mexico and there’s so much sunshine here, it made sense for us to go solar. But the fact that the installation was free is what got us to decide to go with Vivint Solar. Enrolling for their service was very easy and everybody we've dealt with has been fantastic. We just got hooked up on the first week in July but our first bill was almost $100 lower. However, the installers broke one of our gutters and they kept pictures but we don't have a resolution on that yet. We need to follow up with them and see. Other than that, it was a very positive experience from start to finish.

I've been very satisfied having gone solar. Both my brother and I had our houses done by Vivint Solar. Their overall process of getting set up was good but it took them a long time and it dragged out for over about six months. But I wasn't in a hurry and we just kept right on going. Other than that, my experience was fine. Their people have always been really good. I've had it for about a month now and we converted with the saver program, the annualized program. I had to pay that down. I got an APS bill last month and I'm waiting to see now if the APS bill goes away finally.

Vivint Solar's program is confusing. Their system is not so organized. It took a while for us to receive the contract and we just agreed. The solar was put on and yet we don't have the black and white yet. They just sent the contract through internet. We called so many times because we are inquiring. The customer service is good. They're trying to help us and explain but yet for us it's not so clear. Because when we asked other companies when they came here everything was written up and explained to us right on the spot. We know what we're going to pay. But with Vivint Solar right now we're still blind. The customer is hanging. We don't know how much we're going to pay a month because until now we don't have the bill yet, after more than 6 months.

A few months after I bought this house four years ago, a rep named Karen came to our neighborhood to get customers to purchase Vivint Solar. She told me she could set me up on a lease program and there was nothing out of pocket. That sounded like a good deal so I went with it. They put 22 panels on my roof and no one mentioned about upgrading the panel blocks. There was only a 50-Amp panel block and it fried the box inside out. Right now, they're on my ** list. I never contacted any Vivint rep because they should have done this before they put the solar panels on. A buddy of mine who is a certified electrician for the City of San Bernardino came over and we put a 200-Amp box in the house. We’re finishing up and we're also going to make some changes in it to upgrade what I wanted.

We had turned down many people coming to the door, but when Roland the sales rep from Vivint Solar knocked on our door, we really liked him. He was very nice. Enrolling with Vivint went very smoothly. Roland and the installers and everybody on the phone have all been well-versed and very pleasant. I've had a lot of questions and they've answered them all. It's been a great experience.

Vivint people: consistently excellent. They are knowledge, thoughtful and caring... especially with Toby. Job: well done… impressive. Dave ** needs a special mention. He is the best of the best. There was a difficult situation that he handled better than the average person would. Thank you Dave.

Vivint did a great job of selling their solar product, but when it came to customer service they fell 100% flat on their face. My mom paid a full year of produced electricity she never produced. So when it came time to true-up she had a 3000.00 bill from her electrical company. That's how she realized they were scamming her. Did I say she is 83 yrs of age. It took months to convince them that they owed her all the money back for electricity she never produced and was charged for.

My husband and I have been very pleased with Vivint. They have provided us with a great security system and answered all of our questions regarding it. We've had to call the support line a few time and have had great customer service. Our solar has just been installed and we are pleased with the workmanship of Vivint. Gary ** has taken care of us every step of the way for both the security and the solar. He continues to check on us and make sure any questions we have are answered and we are 100% satisfied. I would definitely recommend Vivint for security and solar.

I was looking to lower my PSE&G bill and Vivint Solar reps came to my house. The enrollment was very easy and quickly done. The customer service was also very good but I’m only somewhat satisfied with my decision to go solar. When they evaluated my house the first time they under-evaluated it and when they came in a second time they said I needed more panels. But then I paid a higher rate on the second set of panels whereas if I could've got it all the first time everything would've been great.

Sales and marketing was on target. Installation was also on target. No issues with the installers. Corporate review took more than 45 days. Two days after corporate review and approval, the utility company installed the two-way digital meter. Total about three months from start to finish and the system is generating solar electricity. Home office staff was professional, courteous and kept me updated in regular intervals.

Reported problem with system from the first day I had permission to operate. Sent tech out to repair it but couldn't needed electrician. The first tech showed up on my property unannounced and left the same way. Had to call to see if he showed up. I was bounced around on the phone for three weeks. They finally made a appointment for someone to come out here and correct the problem. By now it's been four weeks. I feel that this was very very poor service. I was very disappointed & dissatisfied. This problem needs to be resolved. It makes no sense to have to wait for a month for service providers. Poor business.

My experience with Vivint Solar has been a good one. New York is becoming too expensive to live in with the utilities like PSE&G, so I need some sort of discount and aid for the utilities and the electrical in this house before I move out of the state. Vivint's salesman came and explained the whole installation procedure in the course. They set up the appointment and it worked out well. The enrollment process was simple and very easy. So far, I'm very satisfied going solar.

It was easy to enroll at Vivint Solar but it was very difficult to get them to put me online. They told me it was going to be 30 to 45 days but it took them almost three months. I wasn't too happy with that and everybody kept pushing it back to corporate. Corporate had to review it but they got too much to review, so they need to get more people to do that.

We purchased our home in Nov. 2016. The solar system was supposed to be all hooked up and running. They were sure taking their payment out in Jan. 2017. I looked at our PGE bill and our true up payment was at $900 so I called Vivint and they said our systems was set up and it wasnt sending them info. They sent a tech out to do a install. Two weeks later he never showed. Called, "Oh well he quit" so they sent another tech out two weeks later. He showed up, did his job and left. Well a week or so later the system still isnt sending info so he comes back. It was faulty equipment I assume. My system is working fine. Then in June I look at my true up for 7 months and we now owe PGE around $1700.

I'm writing this review to hopefully help someone else thinking about going into a lease with Vivint Solar. Please don't believe their salespeople, all they do is lie. They sell it well and you do not get the savings they offer. You end up paying them for the solar you produce and paying your electric company. You're stuck in a 20 yr. contract. It's not a good selling point for your home. No one wants a lease and if you need them removed to improve your home they will charge to come out and remove them. Even though their salespeople state there is no change. Customer service is horrible! If you ever have issues don't believe they will call you back and resolve them because they won't!!! Consumer beware of this horrible company!

We paid Vivint Solar $500 to remove from our roof and store their panels per the contract agreement guidelines, while we had a new roof installed. After they confirmed they had received the payment it took them almost 2 months to set the appointment to remove the panels so we could set the appointment with the roofers. Every time we spoke with Vivint we told them the panels would only need to be off for 1 week per the roofing company, and Vivint said fine just call back when roof was done to confirm they could put the panels back up. That has been over two months ago and they still haven't reinstalled the panels and the newest date they gave us is in September when we even-up with SDG&E. Needless to say we are going to owe SDG&E when we even-up, as of today it's $512 plus about $150 I paid when they took the panels off thinking this would be more than enough to make up for the down time we expected.

My neighbor has solar energy and he is the chief electrician of our local hospital, so I thought I should look into solar energy if he thought that was a good idea. I had already spent two hours speaking to him about the benefits of solar energy when Jimmy, a Vivint Solar rep, came along and it was just the right time. Jimmy was absolutely wonderful and very personable. He explained in as much detail as I asked and there was no pressure at all. I got a contract from Jimmy and he even came back three times to see how we were doing with the process, which was an easy thing.

My experience with Vivint Solar has been a mixed bag. Of course when they were trying to make a sale they were very responsive to me but after the installation was complete not so much. The two biggest issues I have are with the size of the system they sold me on and the company they set you up with to finance. I had lots of back and forth with my sales person about the size of the unit they were installing and in the end I trusted the salesman which in the end was a mistake. I now produce quite a bit more power than I use and I just have to give it to the power company for nothing while I pay for the larger system. It is really disheartening that I must now continue to pay for this larger system because I trusted the company to do the right thing when selling it to me and they were not honest about the output.

I looked into solar energy to see if I could save some money on my electric bill. Vivint Solar's team was informative when I was enrolling and the process had been real easy. While it took a long time to get their service turned on, installation was quick nevertheless. Also, their customer service representatives were all very helpful and knowledgeable.

My granddaughter’s hearing teacher signed up for Vivint Solar and was discussing Vivint with us, and we went into Vivint Solar too. We picked the same representative that they had and we did what we had to do and wait on when it was time to have the installation done. Every time we call their customer service, they answer and that's a good business start. We were offered for them to put another section on and they put it on. They sent the tech around that really seemed to know what he was doing, set it all up and hit the door. And here we are manufacturing electricity in the sun. Everything is working. It helps us out in the summertime with our air conditioning and it takes the edge off our electric bill which is very good.

Vivint Solar’s representatives came over and started talking. Everybody else is going that way, so I gave it a shot. So far, it is okay. We didn’t have to put out money so that’s one good thing about it and we didn’t have any problem when we enrolled with them. The customer service at Vivint Solar would send us emails or give us a call every now and then to tell us what was going on and how close they were. They kept in touch with us. It took forever for the electric company to make their mind up. So, we were a good two months with it up sitting on the roof and we weren't hooked up yet. This will be our first month full solar because our last bill was only half. I've recommended them to several other people so he had been in contact with them. Everybody's talking about it.

Customer Service is terrible. System went down & took them 2 months to get it back up in running. Technicians would arrive without proper parts. Was billed for months that system was down & received a refund for part of the time it was down. Am still trying to get refund for last month. Was told on 8/1 that it was being processed but last night agent saw no sign of credit being processed. Sold house in end of June & just received a bill for July. Called customer service Billing & was transferred to Transfers. They could see the account had transferred & sent me to Fleet. Fleet sent me back to Billing who sent me back to Fleet. Was told it would be processed but have been told this before.

We’ve always wanted to do solar but we knew how expensive it was and we couldn’t afford it. A guy from Vivint went around the neighborhood and I found out about them. They’re very professional, hands on. They were also nice, very caring and they always check back and forth. It was pretty cool. We didn't have to do much during the enrollment process too. We signed a few papers and he explained it to us. It was pretty good. And now that we have it, people stop, look and ask questions. We're very satisfied and excited about our service. Overall it’s been a great and educational experience. I’m just glad that we’re able to get it.

My electric bill was just too high. I was torn up in paying $300 to $400 electric bill. My solar with Vivint was turned on about a month ago and now, I'm still waiting for them to repair my drywall in the garage where they put the box in. Other than that, so far, so good. The enrolment was not difficult but it was a bit lengthy. I got in touch with their customer service to review my contract and I was given basic information. I am also in the transition to clear out the whole bill. I had the solar on in my second period and this month will tell the tale.

The company I work for, Pacific Gas and Electric Company, raised their rates on March 1st and I wasn’t going to pay the exorbitant prices where it comes to using my air conditioner. So I looked into getting solar energy services and I'm very satisfied with that decision. Enrolling with Vivint Solar was a wonderful experience. Adam came to my house and explained all my options to me. I went with buying the whole system and when we set up a date for them to install, they four guys came out and got it all installed in one day. Everything was great. I then shared my experience with a friend of mine, and he had it done too. For that, Vivint gave me a couple hundred bucks cash back so that was pretty cool.

Our dispute with Vivint solar has been resolved to our satisfaction.

I have a very excellent experience with Vivint Solar. I was looking for something cheaper so I looked into solar energy services. The idea that I didn’t have to pay for this since I don't own the home so there's no fee to it made it easy for me to make that decision. Enrolling with Vivint Solar was just fine. It was a pretty easy process and my interaction with the customer service is very good. They answered all my questions. So far, I'm very satisfied with my decision to go solar.

A Vivint Solar rep came to my door and I decided to go with them otherwise, I wasn’t interested in going solar since my water bill was worse than my electrical bill. Nonetheless, it was very easy enrolling with them and their customer service is very good. So far, I'm happy with my decision. It was convenient and I'd recommend them.

We had solar water at our previous house and I wanted to take advantage of the benefits of solar energy. We signed up for Vivint Solar in March and only finally went solar on June 8th. They had to upgrade my electrical panel and they left it looking like crap, and I’m not happy about that. Although, in their defense, we did tell them, "Okay, yeah. You don't have to worry about painting. We're going to paint the house anyway." Also, I have wax siding in my house and they had a telephone line coming out. They didn't even use those little U-shaped clips to clip them to the house so they were just flopping. My husband fixed it but to leave somebody's home in that shape, I was mortified.

I was paying too high of a bill to Duke Energy. Sometimes it was $240, $250, $260, or more. Also, we ran out of power a lot of times. Something happened and everything shut off. With solar energy, I figured it might be better and it would help the environment. I've been with Vivint since June of this year. I was told that I was supposed to pay Vivint or the company that finances $184 a month plus about $7 to Duke Energy for the meter. After a little over a month of having Vivint, I got a deal from Duke Energy of $329 and I called to find out what happened. They said that the solar panel wasn't working. The salesman from Vivint came, checked, and said something was wrong and it wasn't producing any power. That time, I had to go and when I came back, the system was shut off. I haven't been told what happened and what's going to be done.

I chose Vivint Solar over everyone else because of the size of the company and they do more than just solar. There are always new startups out there but my warranty is for 20 years, this is a very long process and I doubt that half of these people will even be here in 20 years. Enrollment with Vivint Solar went easy. I dealt with a gentleman and he had a lady named Jane that helped him. Both of them were very good but Jane was absolutely wonderful. She was one of those people that you can call Johnny on-the-spot. You call her and she’s right back at you. There’s no waiting. She did a good job there.

Roof Leak! This most likely has been happening for about a year, noticed it now... 2 months in still no resolution. Started with water marks in the bedroom ceiling 1, 2, 3, then leaks #s 4 and 5 appeared in my wife's closet. They sent out a tech who tightened a few bolts. Thought it was good. Stains got bigger. Now we see mold. My wife has Cystic Fibrosis. This is a deadly mix. Fast forward a few weeks later, electrical support wire ripped out of the joist leaving a huge hole in the soffit. I called the electric company still thinking it was all chance... They said the only reason this happens is due to rafter rot... Huh? Guess what a few days later heavy rains and now I have water pouring out of my high hat lights and a big leak and finally a hole in the kitchen ceiling.

I had been interested in solar because it's electricity-generating without the adverse effects of burning coal and it just made sense. Then, a salesman from Vivint Solar came by and he was pleasant and not pushy. The first time they came to install, the electrician said there wasn't room to put in whatever was needed. The people on the truck had unloaded everything so they loaded it all back up and left. Then, my salesperson said there was someone that he wanted to come out to see whether this could be done. The guy came a day early and said that it could be done. He said he'll talk to the electrician who's coming out and the crew came out the following day. The electrician went down and he checked that it was all right to go through the boards I have lining the basement. Then, they started working on putting it up.

We were looking at the tax benefits of using solar energy and we spent so much on cooling our home during the summer here in South Carolina because of the heat, so we wanted to see if there was another way. My wife had Vivint contact her and enrolling with them went well. We had a new roof put on and then we had the panels installed and it seems like the panels are doing their job up there. The house is staying cooler, so they're absorbing most of the heat that's coming down or reflecting it, and so far so good. Overall, my experience with them has been very professional.

Tony did a great job explaining the program. The Sacramento install team was fast, efficient and kept us in the loop the whole time! We're excited to start buying cheaper energy and saving money. I'd recommend them. Pretty soon, SMUD will be switching to time of use and it doesn't make sense to buy more for power depending on what time you use it. Vivint just sells us power at one rate and it's awesome. No cost.

I bought into the idea of solar. Who wouldn't want to pay 1/2 the cost of electricity each month? The problem is two fold. 1) When you go to sell your home nobody wants the home with solar (including the mortgage companies who have difficulty selling the mortgage with the solar attached to the home. The buyers consider it a hassle and the contract too complex to handle for 20 years. The only bids I have received are with the solar system removed. 2)When you request the system be moved (you can't buy the system out for 5 years), you get begin to work with the move team. Nobody took ownership of my request to get the system moved. It took 3 weeks and about 15 hours on the phone to finally get one person to take ownership. Two previous move agents did nothing.

My sister-in-law and my brother got their solar panels up. They were talking about it when we went to visit them at their house. I’d seen some panels somewhere on their property. From what I heard from other people, it was costly in the past. I had some friends at work that paid up front or refinanced the installation. I then called Kyle, a Vivint Solar representative to give us an overall of the system. According to him, our bill shouldn’t be that high compared to what I was paying before. I’m hoping that this will happen for me so I'm waiting to get a full bill.

A friend of mine had Vivint Solar installed in her house so I also made the call to them. Evan made the appointment with me and came out. He was really, really good and made sure I understood everything by going over absolutely everything. It was in my language so that there wasn't any technical stuff. He was friendly, courteous, well-groomed and punctual. Also, customer service was wonderful. They kept me updated with emails, called me on the phone and also made sure I understood everything plus told me what the next step was. In addition, the guys that installed the system were absolutely marvelous. They respected me and my property that I can't say enough good stuff about them.

My energy bill was always so low that I didn't think it would pay, and Vivint Solar ended up being the best deal. I'm 70 years old and it wouldn't be cost-efficient for me to put solar on my roof myself. However, it only worked for about four days when I first turned it on and I've been without it ever since. They had to order a part for the inverter. But everybody was very professional from the young lady that came out and did the inspection to the installers. The customer service had stayed in contact as well. They've been able to answer my questions for the most part. I just wish that Monday would come fast 'cause that's when the guy is going to come out and fix it. I'd be very satisfied if it's working.

My friend Rene who works for Vivint Solar came to let me know about solar energy services and since I was already considering it then I jumped into doing it. The enrollment process was easy and the customer service has been great. I was very satisfied with going solar and the experience has been great and smooth. I’ve been recommending people to Vivint Solar.

Don ** and the others we have worked with at Vivint have been amazing! The customer service they provide is top notch. Don gave us his cell phone number and any time we reached out he responded immediately. We highly recommend them!

My suggestion to people thinking of going solar in summer, don't do it. Have them installed in the winter months so you will be up and running by spring and summer when you will get the most benefit from the sun. It seems as though the corporate office takes forever to finally have you turn the system on, and my system is an add-on so I already have a net meter installed. Had system installed 18 days ago, electrical 16 days ago. Don’t think they sent the paperwork to National Grid yet for the permission to operate. Only given 1 star because of the holdup on the permission to operate letter from national grid. They send the letter when they receive the request from VIVINT. Everyone I met in person were great, James **, the district sales manager, James the installer foreman, Gino the electrical inspector.

After receiving proposals from 3 Solar companies, my fiance Michelle chose Vivint Solar's Purchase Power Agreement program for her house. The salesman, Jarrent **, stated the goal was to achieve 99% offset with solar production. In reviewing the historical use, we requested that summer of 2015 months be ignored as the house was seasonally rented, leading to exceptional use by the tenant. We advised the salesman to use summer 2013 and 2014 historical use. Basically, typical consumption was 9,000 kwh annually excepting the year with the summer rental when consumption increased to 11,250. Contracts were signed, permits obtained, system installed and put into service in June 2016. As with any PPA contracts, summer production/expenses to us were higher than our PSEG bills. This was expected and we awaited the winter months lack of production to balance out our bill.

I wanted to work more on the direction of not being connected to the grid and I thought that having solar energy services was the first step. I liked the idea of solar energy and I've been toying with it for a number of years but enrolling with Vivint Solar was a long drawn out process. I've got a tub and lighting that I was putting in my backyard and so we submitted it as an upgrade and we wanted more panels than the energy that we were using. But we got turned down like four times before we went back and just submitted it on what we were using. We figured that we can just go back in the future to say why we need the upgrade.

DONT GET VIVINT SOLAR. It's JUST ANOTHER UTILITY COMPANY. From the initial sales person, Daniel, who lied to me on how the system worked? He said If someone doesn't want the panels, it's STILL YOUR responsibly to pay for them in full, (Approx # 20,000). If you look at your contract, there is no mention of product cost. He said Vivint installers remove the panels and then install them at your new residence, and since they are paid off, with no more monthly payments. LIE. I spoke to the corporate office and they said NO, it's not how it works.

Great Experience with this Company, Program Manager Todd ** very direct and kind, led me through the entire process and the outcome has been amazing. Savings and customer support, Highly Recommend this Solar company to homeowners.

The cost of electricity in California is ridiculous. We looked into different solar companies and Vivint was the one that really stepped up and took the reins. It's pretty straightforward with them. They took care of everything for us, so we didn't have anything to do other than deal with our rep, Jeremy. I’m very satisfied with it. With Vivint, there’s reduction of cost in the monthly bill. They even offered an incentive if you signed up before last December. We also didn't have to pull any permits or deals with the city at all. The customer service team was excellent, too. Overall, the people at Vivint Solar are clean, courteous, fast and effective. It was a good experience all around and I have recommended them to friends. I’m a very happy customer.

I researched solar energy services about a year ago and asked for a PG&E consultation to see if I can do stuff to make my house more efficient. However, they sent out a person who couldn't answer anything I wanted to know and gave me stupid answers. He was so obnoxious and he really annoyed me. Everything he told me was way offline and I was turned off by it, so I didn't bother with solar energy until the salesman from Vivint Solar, Jeremy, came to my door and I talked to him. He was able to answer everything I wanted to know. He was so efficient and knowledgeable and I was pleased with him. He made enrollment an easy and painless process and told me everything we were going to do. He was here quite a bit talking to us, walking us through all the steps and it worked out really well.

I've been thinking solar for a while and a Vivint Solar representative showed up at my door. They came in, did all the paperwork and got the permits. I had to get in line and wait which I did twice because originally, they said I couldn't use the back side of my roof because there wasn't enough sun available there and they only did the front side. That time, they shoveled the roof, checked everything out and put it in. They had an inspector come in to make sure everything was okay and it worked out fine. I was using about two-thirds of my solar but a neighbor took down a tree. Then, they said that between the tree and the changes in the requirements, they could add some more solar to the back. And that should take care of the rest of a third.

When the Vivint rep talked to us about getting solar he said we could save money, they even took copies of our power bills to do some type of analysis. Of course they said we would save a bundle and maybe even get money back each year. They are full of crap. We get a bill of about 1500.00 at the end of each year and that's in addition to our monthly costs! Every time we call to complain they come up with another excuse, even to the point that we need dedicated more panels! Wait, I thought that was the reason for the initial survey to see how many panels we needed in the first place! SMH! So far no one has come out and it's excuse after excuse! What's worse is that I referred some friends who got screwed as well, plus we didn't receive the referral bonus they told us about.

I have kids who do online schooling, so we heavily use electricity in our home, whether it's to keep laptops charged and the internet connection up along with the TV and streaming. On average, we were spending at least $120 a month so we decided to look into solar energy services. We were hoping to help the environment, as well as have savings, which are the savings made after we've paid off the panels and we just have standard fees with rock amount of power. So far I'm satisfied with my decision.

I worked with Liana **. I appreciated that she walked me through the whole solar system process. She was very patient with all my questions and answered them succinctly. When I finally received approval to turn the system on, she called me and came out and helped me with turning it on and accessing my account information online. I also appreciated the installers. They were professional, efficient and they too answered my questions while on site. Administrative staff called and emailed me periodically with status updates on my system to let me know where we were in the approval process. Thanks to all!

I was lied to and felt pressured to sign the contract to take over the lease from a home purchase last August. I have had nothing but issues with the system and complain almost daily on how I haven't seen any savings or credits that they claim I would see. They failed to show up for 2 appointments I had, on two separate occasions 6 out of the 31 panels weren't producing anything, but I just get told the system is producing. I pay DOUBLE for electricity, it's like paying 2 entities for the same usage. I was lied to about the rate per kwh prior to signing as well. As a whole they are so bad and hard to work with. I kept all correspondences and I'm currently working with an attorney to get the system off of my roof.

This is the worse company I have ever dealt with. They do not save you money and they do not care. I have had their panels for over 2 years and have paid more with them than without them. I have called numerous times and they keep say that they do not understand why and will send someone out to check... Guess what. THAT HAS NEVER HAPPENED. I have over 70 panels on my house and they keep saying they do not understand why I am not saving money. IF YOU CAN, DO NOT EVER USE THIS COMPANY. THEY ARE TERRIBLE AND DO NOT CARE ABOUT THE CUSTOMER/CONSUMER. I wish I never used them. If you can BUY THE PANELS and do not LEASE. I will be posting on every site I can about how unprofessional and uncaring this company is.

We have Vivint Solar and also the security system. We had such a good experience with the Vivint home security system. The door-to-door sales people and the installation people were all very professional. I really felt comfortable with them. Then we had an individual come by selling the solar, I felt the same way about him. He was very comforting and knowledgeable. That was one good reason why we went with it. I'm in the electrical industry, so I'm aware of the advantages of solar. It would save us a little bit of money and since there was no money out of our pockets, I thought, "Yeah, let's try it." And I’m satisfied that we did.

Vivint Solar big rip off and scam. His name is Darren. He is a Vivint rep who walked up to our home claiming the heat was getting to him. We had our garage door opened and said he could sit and cool off. He managed to sucker us into getting their solar. His great deal turned into more money out of our pocket. He lied and told us we had a 30 day money back guarantee. If we didn't see the benefits of solar they would come and take back their panels. No questions asked. After 2 weeks we were experiencing problems with the internet. Things just went bad. We were told that we had signed a contract with them and there was nothing we could do about it.

We signed an agreement with Vivint late summer 2016 to install solar panels. Our system was installed in late 4Q16 and finally turned on in 1Q17. As I write it is July 2017. Between activation and now we have experienced two outages due to problems with inverters. Both times we had an outage, we happened to notice the fault light outside and had to initiate a call for service. Both times the initial appointment time offered was over a month out. Both times the technician came and told us that he would have to come back because it was a two man job - which delayed repair for another two to three weeks. Both times I had to call to follow up on the initial appointment to get information about when they were coming back.

We've been interested in solar, especially that we're trying to reduce our carbon footprint. We went to a home show and there were a couple of different solar companies there. We had made appointments to have people come in and talk to them. But we went with Vivint Solar and enrolling with them was easy. Darren, our rep, explained everything, walked us through the process and made sure to check back every time someone came over, whether it was the engineer or it was the install guys.

My experience with Vivint was great. I had been thinking about getting solar services and I got a good deal so I went with it. I had a good person from Vivint working with me. They responded to all my questions and were very attentive during the whole process. I had a few things to do during enrollment, but it was all right. It was doable. I'm in the new phase right now, but so far, so good. I just got one bill, but it was outstanding for the first bill. I don't know how it's gonna go after that. I'm pretty satisfied right now. The overall experience was very comfortable and efficient. They did everything they promised they were gonna do.

I had a good experience with the informative and pleasant young lady who came to my door. I am not sold yet on solar panels but am interested in receiving more information. That's all I can think of to say in rating the visit today.

Lower costs enticed me to go solar and so far, so good. I'm satisfied. I paid $107 to Vivint Solar and some minor amounts to SMUD but as far as remittance check is concerned, I haven't received any of those yet. Enrolling with Vivint was so long I thought they forgot about me. Then, all of a sudden, they asked if I was here. They also started coming around telling me they'd be putting such in such date. I had nothing but good experiences with their customer service. If I had a question to ask, I either call or talk to people on the spot who are doing the installation. I didn't feel ignored at any point in time.

Vivint Solar's sales reps came to our door, asked if we had a few minutes for them to talk about their product, and they did a great job explaining it. They were very knowledgeable. The enrollment process went faster than it was supposed to go. Vivint's customer service reps have checked in along the way throughout the process to make sure that everything was being done according to the plan. It was an easy process overall.

I am really happy with how the Vivint Solar process went. The install went really fast and I don't have any conduit running across my roof. Our salesman Jacob took his time and explained everything and asked us lots of questions to make sure we were getting exactly what we needed. I would absolutely recommend Vivint Solar.

It seemed that the regular energy costs were going up and so I looked into solar energy services. One of Vivint Solar's salesmen came by and was going door-to-door. Their enrollment process isn't worse than any other enrollment process out there, and they mainly send me e-mails. I'm fairly satisfied going solar. But I need to wait a year and see how it balances out. By then, I'll see whether I'm gaining or losing.

Enrolling with Vivint Solar was pretty easy because the guy who came in the neighborhood was very personable and easy to talk to. He got me interested and I was always interested in solar energy instead of PG&E. I have recommended Vivint Solar to a lot of people because the government is paying for it. It saves on energy. A lot of poor people who live in Baltimore City don’t have access to solar energy and they pay the highest gas and electric rates. I wish that Vivint Solar could go after those people more, as far as getting them installed in solar energy.

Since installing Solar with Vivint in November 2015, I have had 2 damage claims for roof leaks. This last claim for damages was filed December 22, 2016. After going back and forth and then silent for months, they finally hired a contractor to repair the roof and the inside ceiling and wall damage in April 2017. My panels were removed mid April. The work was completed in 5 days (week of May 22nd). It is now July 6, 2017 and I still do not have my solar panels reinstalled. The scheduling department called 4 days before they were to reinstall to reschedule. This is after being scheduled for over a month already. Now they can reinstall on July 26, 2017.

When I noticed that electric costs are rising I figured that solar energy is the way to go right now and I’m 100% satisfied. I was skeptical about enrolling with Vivint at first but the process was so easy it was a no-brainer. I had a great person to work with. They took care of everything and answered all kinds of questions. Everybody's been great and they're the best company I’ve dealt with.

Our experience with Vivint Solar has not been completely positive and we’ve had frustrating times with them. A few years ago, a gentleman named Langdon came up to our door and talked to us about getting solar panels. At the time, we were not ready yet. Then about a year later, Langdon was in our neighborhood again. We waved him down and told him we’re ready. He signed us up to get our first set of solar panels on November 2013. The process went smoothly. However, the billing is confusing. We went through an adjustment to figure out how to pay our PG & E bill, but we did that without too much trouble. Langdon also mentioned that Vivint has alarm systems and we thought about that for a while. So when somebody came to our door representing Vivint alarm systems, we’ve decided to get their services too because, at that point, our experience with Vivint was positive.

My neighbor told me about solar energy services and Vivint, and it sounded like a good deal, so we got it. The enrollment process was easy enough and the representative explained everything. Then they came, put it in, cleaned up everything and then left. The experience has all been positive. It's been very helpful and hopefully our bill will go down. It's a win-win situation as far as we’re concerned and I've already recommended Vivint Solar to several people.

I learned about Vivint Solar from a neighbor and thought that it would be a good idea to help cost-savings and build value in my home. It was very easy to obtain, and I didn't have to put any money down. I got it easily financed. Enrollment was easy, simple and they were very hands-on. They were continuously here throughout the whole project. And I’m super satisfied. I'm not paying for electricity at all now. My house has gone up almost $50,000, so I'm able to get a new loan on my home. My home mortgage payment will be even lower than what it was before. I've recommended Vivint to a couple of people.

My husband has been interested in solar for quite a while. We decided to look into it because our electric bills were so high and we wanted to save some money. We thought it's a smart way to do it and help the planet too. Vivint Solar's salesman was very good at his sales pitch and we decided to go with them right away. They were fairly quick on putting the solar panels up but after that, things slowed down to a crawl and it took about six months before we were connected and used the solar panels. There was a lot of paperwork involved and a lot of stuff I had to do online. I have explained it right from the beginning that a lot of that stuff was hard for me. And there were a lot of phone calls back and forth. If it was someone our age, I wouldn't recommend it because it was too difficult to get into operation.

To save some money on my electrical bill we decided to look into solar energy services. The enrolling experience was good. Everyone who came to my house was very polite and cordial and they were good at what they did. The panels were installed for a total of seven months. It took a couple of months before anyone came out to install. It was snowing when they put them on. Then once they installed it, it took several months for them to get the approval from PNM for them to come and turn it on. It was a long process.

In October of 2016, my husband and I signed a Power Purchase Agreement with Vivint Solar. Our install was completed on 11/22/2016. When our system was still not operational in December, we called Vivint. They apparently had no idea the system had been installed, so no paperwork had been filed to commission the system. As of June 30th, our system is STILL not operational. The vast majority of our emails and calls have been ignored. We are moving and now can't even sell our house because it has a non-operational solar system on the roof. Worst experience I've ever had with any company. We requested they remove the system immediately 30 days ago... nothing.

There were several people doing solar energy services in my neighborhood and I thought it would be good for the environment as much as anything plus it would save me money. A Vivint Solar salesman came to my door, sat down, enrolled me and did all the work. It was all very easy. It’s done and working. It is our second month and so far, so good.