Vivint Solar Reviews

Vivint Solar did a door to door in my area. I wasn’t going to sign up with them, but they offered up a signing bonus and I reconsidered. The salesperson was top-notch in terms of wanting to track down answers for me and allay any fears or concerns. We’ve been turned on since mid-June and he just came by to see how everything was going.

My representative is going above and beyond to make sure our system is working.

So far, I’m happy with what’s going on with Vivint Solar. I liked the rep that knocked on the door. She seemed to know what she was doing. It was just hit at the right time. Enrolling was easy. From first agreeing to the point where I turned the system on, the process took four months. However, we’ve been operational for three months now and I’m not getting the information that I would like to get. I can find out how much has been produced but I don’t know how much I’m using and how much is going back into the grid, which should be on the billing statement. I also thought I would get reimbursed for what goes into the grid. Other than that, everything has been fine.

We had a Vivint Solar salesman come to our house. He was cold-calling and noticed our house had a very nice roof, and the way that it was placed, it was getting sun all day. And by chance, we were thinking of going solar. We had a few friends that had done it and we had noticed also that in such a road that we live, there were quite a lot of houses that had already put panels on. That led us to think that now would be the time to go solar and so far, we are very satisfied with our decision.

I received the amount of money I owe Vivint by email, which is fine as it's more efficient and email for me is perfect. But when I looked on my account on their website, I couldn't find the explanation for the 102.71 and what it represents. It would be beneficial if they can have one tab where they detail bills exactly. Also, it’s too long between the time they finish the installation and the time they are coming to check or to install the second meter. Other than that, I am quite happy to see what I produce every day. Vivint works quite efficiently.

The rep I dealt with was excellent and the enrollment process with Vivint Solar was very easy. They did all the work and all the permits. I just had to sign at the dotted line. It was very simple and they met every deadline. They were great. They did the installation in one day and they showed me everything. Everything was outdoors also so they didn't have to come indoors. It was a great experience and I would recommend them. It's only been a month that it's active and so far, I've been very satisfied with my decision to go solar. My first bill came and it was summertime so it looks like the bill was cheaper. They told me there would a 30% savings and it looks like there is.

A month and a half into being with Vivint, the experience has been great so far. However, the main reason I went solar is for the billing and I'm really shocked at how high my bill was and the energy for this month. I didn’t realize that the bill for Vivint would be going up and down, but enrolling with them was easy and their customer service team has always responded quickly. We got the equipment installed within a month but it took a long time until I was able to use it. But the hang up was with the energy company. They only have one person for all of Las Vegas to okay the system, and that wasn't Vivint's fault.

I've been happy with Vivint Solar. I looked into SolarCity and another provider at the start, but Vivint was having a promotion that happened to be good then. I have two accounts with them. The first account, the panels were done almost two and a half years ago. Then, another gentleman came and said that they could put more panels on the south-facing side because of the new Massachusetts lines.

Had solar panels installed at our house in fall of 2016 with promise of service by January of 2017. Due to sheer incompetence and lack of interest by company employees, there was no urgency to get PECO (our energy provider) to visit our home to finalize the programming. We spent 2 winters with monthly bills in the $1000/month range from PECO. We did not get solar service at our house until July of 2018 and only after a complaint we filed with BBB. Tellingly we had a PECO agent at our house within 48 hours of our accepted complaint to the BBB. We felt we were hostages to their ineptitude since we had allowed the panels to be installed. My wife and I are longtime residents and family practice physicians in our community with an extremely busy practice. We would never refer ANYONE to Vivint Solar.

When the salesperson came to my house he told me and my wife that the panels will generate enough energy that my electric bill will cost me less than $5 and if I was not happy with those panels they would come to my house and take them down. Guess what, my bill is higher than before so I want them out of my roof. When I call Vivint they said I’m locked in for 20 years. What kind of a joke is this? Can anyone help me? Thank you.

Everything is getting expensive and here I am with fixed income. When you are in that position, you look for ways to cut corners, to save money and be able to survive. The solar reps were saying that they'll be saving me some money so I explored that idea and got two solars from Vivint. The system works but those things that they promised that I will make and I will save are not as much as what they had promised. Nevertheless, getting the system was easy, exciting and fun.

To be fair, my electric bill was greatly reduced. I loved being Solar. However, I told salesperson I was moving next year when I was considering signing up and he told me it was 495 dollars to move the equipment... "Don't worry". I should have read the 27 page document. Now I am trying to move and I have an option of 32,000 to buy out contract or thousands to move equipment. And there is a Lien on my house. They call it a UCC but it IS a lien. I have tried to get arbitration as they require in contract and they don't call back. I speak to nice people who give me numbers and tell me to call and... No reply. I've left numerous messages for Legal... No reply. I emailed... No reply. I've spent hours on hold attempting to resolve without a lawyer. I'm now out of options, can't sell my house, can't move until resolved.

James, a Vivint Solar sales rep came to the door and he was a super nice, young man. We talked and we told him we were told that we couldn’t put the system on our roof. Way back, an individual came and said they couldn’t put solar on our roof because we had a very good roof. It was a brand new roof but it was lightweight tiles and if they stepped on it, they were gonna break the tiles. James said they could put the system. He talked to us, convinced us and we went with them. We told Vivint about the roof and they said they’d be very careful. They broke the tiles and had to replace 90% of the tiles. So not only do we get solar, we had gotten a nice little roof, which we love.

I save money over here in Tampa, FL. I figure I would share my experience! End of the day Solar is amazing in Florida and so is Vivint Solar. Their business model is above and beyond in making customers happy. If you live up north I can understand but Florida is hands down amazing for this company.

Our experience with Vivint has always been positive. From the first time they came to our home, everything was explained. Professional system installers, to having great electrical cost savings, especially in the summer months. Our customer service interactions have also been excellent. I highly recommend Vivint Solar to all those who want electrical cost savings.

Kristine and Jomel from Vivint Solar came to our house. They explained the sale mandates so I was convinced and decided to go solar. I'm positive that it's a better choice. Vivint Solar's customer service is very nice. I'm satisfied with how they are treating me. They did whatever they said and they've done enough.

This is the worst mistake I make. This Company promise one thing and deliver same thing different. Now I have to payment the loan and the City of Riverside. The unit is not working properly. I call them almost every day but they don't resolve the problem. They say they call me back but they don't and when I call they say the unit is working properly but it should be in the 950mm and I getting 800 so now they say that's what the unit is supposed to be doing now. I'm afraid to turn the light on because I don't want to be making 2 payments the loan and city for electricity.

So far, my decision to go solar has been good. I went with Vivint because they were cheap and I've noticed a difference in cost. During the enrollment, Vivint was really thorough and they did a good job. It was a good experience. The guy who set me up still drops by once in a while to check to make sure everything's doing good. I've referred three people to Vivint, and they're in process right now.

We've had Vivint Solar for quite some time now and it's been going great. Things worked out straightforwardly the way that it was supposed to. Everybody has been great and interactions with their reps have been top drawer so far. They’ve been very responsive. Anytime we've had questions, we just called them up and they responded very well. We're retired citizens, but it worked out. The bill is definitely lower than what it would be. We're in a very high heat period right now in triple digits and the bill is significantly lower than what we had before. A number of our friends have their own systems, but not everyone is the same. The system is a special need kind of thing. It has served some people well and other people not so well. I'd tell others to definitely consider Vivint Solar depending on their situation.

Collin came to talk to us and see the neighborhood. We liked the fact that we did not have to lay out any initial cash and that we did not have to do any maintenance. The enrollment was easy, and Collin took care of everything. He was terrific and had really great people skills. He explained everything really well, and he followed through. When we had any questions, we would call him and he would be there. We're very satisfied, especially when we got our first bill. Also, we saved at least $100 this month. That was great for us.

The salesman of Vivint Solar came and talked to us and explained everything very carefully. His name was Asa and he was very pleasant to deal with. During the installation process, the interaction between the inspectors and the Vivint reps was rather an interesting thing to watch. They were back and forth as it seemed some rules had changed and the inspectors had to come out again. One was a piece of something that was hanging and the inspectors didn’t want it to hang. And it was just one little thing after another, with different inspectors coming and they had different ideas. They eventually came to an agreement that it was ready to go and turned it on. The whole process took seven months. So far, we're pleased that we’ve been getting sufficient cooling in our super hot days here in Las Vegas. We recommend Vivint Solar.

I was granted a loan through the Hero program in June 2017 for a substantial amount to cover the cost of solar plus a back up battery. Everything went smooth and by August 2017 everything was just about in place. So In September 2017 Hero paid Vivint Solar in full for the work. I was told that I would be operational anywhere from 4 to 17 weeks after install. So I waited, and I waited, and I'm still waiting as of July 27, 2018. I have reached out to so many people including CEO David Bywater. But mostly with the advocate team, which is a dead giveaway that this company has problems.

Vivint’s sales agents are great. They have an amazing customer service. They really show you they care about helping you save money by going solar. But it only lasts until you sign the contract, when you have issues all they do is transfer you from department to department and all the agents have something different to tell you. It's like if the agents were making the rules and policies as they please. Now the secure system is always crashing and all they offer is troubleshoot and reboot the devices and everything stays the same. Honestly I don’t recommend Vivint at all. I can show pictures of my utility bills and my Vivint bills if anyone thinks I’m lying.

One of Vivint Solar's sales reps, Shawn, came to our house and he was awesome. Though we were already thinking about going solar for a while, when Shawn talked to us, we decided to do it. Since getting their panels, our payments have been lower but the power has been the same. One time, we were gonna call because we have pigeons up on our roof and we’re hoping they don’t nest underneath the panels. We were wondering if there was anything they could do to put a screen or if I would have to be the one to do that. Still, our experience with the company has been great thus far.

I have had the panels on my roof for 5 years now. The first two years were okay. In spring of year 3, I noticed that my gutters were pulled off of the house a bit. So I climbed the latter and tacked them back up. On year 4 same thing happened, so this time I paid to have them professionally fixed. I kept an eye out over the winter and noticed that when the snow melts on my roof it slides off the panels rather quickly and damages the gutters. I called Vivint Solar to let them know of the problem. On that call I was advised that the snow guard can fix this problem but it will be an additional charge. At that point I made an argument that this should have been brought to my attention at the time of install. The damage that was done to my home was the fault of Vivint. The manager then told me that snow damage will not be covered by them.

I was totally against solar and had no intentions of ever having it until a Vivint Solar representative gave me a different understanding of it. He also offered to me something that I could not have afforded had the plan been the norm where you have to buy and care for the panels or lease them. Then during the enrollment, I never thought that I was going through any formal situation. I didn’t feel like I was signing my life away or getting into something that was that I would later regret. Instead, it was like a conversation on how it would go.

If not for the free installation, I wouldn't have done Vivint Solar. Enrolling with them was a lengthy process, but that was because the city inspector and PG&E inspector had to come by at some point and double check everything. So all in all, it was still workable. However I found it very difficult to maneuver their website. For first time users, it’s very complicated. I’ve had trouble logging in a couple of times and it's been difficult to find out how much I owe from month to month. But I guess the more I've dealt with it, it has become simpler. Also, I've already gotten two bills since I've been with the company and the savings has been minimal. That would be a negative thing if you had to pay for the installation. I would recommend that people talk to a Vivint Solar salesperson and get all of the information.

Doing solar benefits the environment, so I started researching about it and I kept thinking that I'd do it if I was gonna stay in the house. Vivint came around the neighborhood several years ago and we were thinking about selling our house. Felix was going up and down the street talking to people about solar and I said to him that I was interested in it, but I was getting ready to sell my house. He said to give them a call if I reconsider about selling my house.

Hi there. I'm writing this to let everyone who is reading reviews about Vivint Solar to stay away. We had them install the panels in July of 2014. We ended up with an issue with mold due to poor installation. My attic is infested with black mold and my a.c handler as well to the point where it was condemned to use. We discovered this issue in December of 2017 and we were in contact with Vivint immediately to have them fix the issue and they kept on giving us a runaround for 3 months costing us 4,000.00 to try stopping the mold from coming through our bedrooms and bathrooms.

We were spending for PG&E $675 a month during summer time. I told my wife that if we saved $100 a month going solar, it would be worth it. So we went ahead and had it put on and it saved us a lot of money. I didn't like the door-to-door salesman from Vivint Solar, but he made a point of not lying to us. Whatever he said, he did, and they’ve been great ever since. When we had a building put in and we needed solar hooked up to that, Vivint came in and they did it. So, it cost more to power the other building. But all in all, I recommend them.

I've seen solar energy services around, but there were different rumors about it. I have one of my colleagues went on to sell the stuff and she wasn’t too happy. At that time, everybody was buying it, so I didn’t pay much attention to it until a salesman from Vivint Solar came to my door. He could’ve been a car salesman as he was a little pushy. I’m a dealer too, so I know how to push back. But otherwise, I understood where he was going, and they had to retrain everybody about solar. I was glad that we got along finally, and everything was fine.

We had a Vivint Solar salesman come to the door one day and I gave him the brush off but he was pleasantly persistent. He didn't pressure me but when he started giving me the details on going solar, it seemed like a good deal. The salesman, Richard, tried to tip the account up in November. And in January, they came out and did installation towards the end of January. By April, the city came out with their inspection and they passed it. Then further along the end of April or May, the electric company, PNM, came out and they failed it twice for some dumb reasons because the meter was too high. And when they came out one time, it wasn't turned on and Vivint won't turn it on which was stupid. They turned it on last June ninth and they put the meter in less than five months.

We have had our solar panels for about 3-5 years. When signing up with Chris who came to my house, he advised that they will upgrade our electric panel (which they did not) and since our roof would need to replaced in the near future and now when I need to have a new roof and now they want me to pay to remove Vivint equipment from the roof so I can have a new roof put on. I was on the phone on 07/20/18 for over an hour to have a supervisor or manager waive the fee for removal of Vivint equipment from my roof. Again today 07/21/18 I am on the phone again for over an hour to make sure they are coming on Monday to remove the panels AT NO CHARGE because the new roof is being installed on Tuesday. I have never experienced such poor customer service ever and extremely disappointed with Vivint. I am so sorry that I recommended 4 neighbors to install Vivint and never received the $1000.00 either.

We’ve been looking at solar energy services for a long time now. Vivint Solar then offered a good program, and we were in. We've been with them for two months now and they've been delivering electricity. It's been a good experience so far.

The recent experiences with Vivint Solar have shown me how inept and incapable this company is at providing basic customer service needs. They are not only scamming people, but deceiving people into signing 20 year contracts. In May 2018 we needed to have our roof repaired. Vivint Solar charged $500 dollars to have the solar panels removed and stored. We were unaware we would be charged this amount. The original sales representative that came to our house, Adam ** (who currently does not work with the company), assured us that if we needed the panels removed Vivint would do it free of charge. Vivint Solar denied this claim and so we were stuck with the $500 bill. It's whatever because we needed to have the panels removed for our roof to be fixed.

I’ve been bombarded with lots of solar offers and over time, talking with friends who decided to get solar, I decided I would look into it closer. Then Steven, a Vivint Solar representative, happened to come along at an opportune time. Enrolling with Vivint Solar was straightforward and didn’t require a lot of effort. And Steven was very good at keeping me informed and he would come out to the house if he needed me to sign something or email it to me.

My wife had a strange encounter with door to door salesman from this company. He said he wanted to give her info for the program and she agreed -- so he said he needed to come inside the house. She refused of course, and told him, "Just show me your info or give me a brochure but you certainly are NOT coming IN." He said "I understand because you don't know me." And then still attempted to come in. She again told him he could share info with her but not enter. He insisted he needed to be invited in to "sit down with her at a table" - she told him that was ridiculous. He could show her from the tablet in his hand. He kept saying he just wanted to sit at a table so she told him she was no longer interested.

I believe this company is a scam. I recommend you do not use Vivint Solar. We recently purchased a house with Vivint Solar already in place. We were under the impression we would be saving money with the solar system... That was our 1st mistake. The contract is so long and who can ever understand all of the terms in the contract... Not me!! Well apparently you pay for the power you produce... Shouldn’t you BE paid for the power you produce?? We received a $300 solar bill... for 1 month!!! I have NEVER paid a $300 electric bill. It is just my husband and I that live in the house. We work all day and go to bed early. We are very conservative of all utilities!!! This company is a scam and I recommend you RUN AWAY!!! If you don’t want to fall victim to this scam DO NOT USE VIVINT SOLAR!!!

We moved over here and it was much hotter than where we moved from. And we didn’t wanna have over $200 electric bills so we started looking into solar. We saw Vivint Solar at a home and garden show and we enrolled with them. We met with Eric, who was wonderful. He got us to do some paperwork and took care of it from there. He was very knowledgeable and the other person I talked to was as well so, there was no confusion. We knew what we were getting into. I had an excellent experience dealing with their customer service team. We were up and running in less than three weeks, which was a real surprise and it’s really working. We have been using it a lot in the last month because it was so hot. We just got our first bill after using the air conditioner and we had the gas bill for $25. We're extremely satisfied with our decision to go solar and I would highly recommend Vivint Solar.

I heard about Vivint Solar through a friend, and I knew solar was coming back to Las Vegas, so I had vetted a bunch of companies. I went with them because their operation was in-house, and everything was in-house. It has been great, and they catered to what I wanted as far as where my panels went and where my meter went. And then they coordinated with me to get all the interconnection done, so it was good. Enrolling with them was super simple, too. What I had liked about it was it didn't take long. No one overstayed their welcome. Customer service has been very good as well. I don't think I've waited on hold longer than a minute or two minutes if I called.

We’ve been interested in getting solar energy and the product that they have where you didn’t have to buy the solar panels. That’s something that we enjoy because my parents have solar energy, but they bought theirs and I couldn’t afford that. Vivint Solar had their plan and it sounded like a good deal so we decided to try it. It was pretty easy to jump in and get it done. They did all the work for us. It was just mainly a waiting game with the Nevada Energy approving everything. But other than that, Vivint on their end was great. Any time I have a problem, they fix it right away. They’re real easy to deal with. We’re still fairly new with the process but it has been fine. We like the feature of being able to look online to see how much energy we produced. My husband does that a lot. So he really likes it.

Our bill is lower since having the solar installed. Vivint's customer service was great. We got good information and the rep answered all of our questions effectively. The installers got us all set up, and they also answered all of our questions. This is our first month and everything is going well.

I've looked into solar energy to save on my electric bill. Kyle, the Vivint Solar representative, was great. He stayed on top of things and explained everything. The actual installers were also great. They really took care of me. Everybody was hands-on and made sure we were set. Everybody was also courteous. It is, however, a little bulky, more than I expected. Other than that, the installation was perfect. So far, everything has been fine since we've gone solar. My PECO bill is extremely lower. They didn’t quite explain the monthly bill, like how it would be generated. But I got it now because they’re directing it on my account and it’s still reasonable.

The enrollment process with Vivint Solar was very quick, and I was surprised. Their BBB reviews say that Vivint Solar takes about four months to get connected, but, for me, I didn’t feel that way. The process still took longer but it depended on the electric company. I had ECE and they sent me the paperwork that Vivint Solar was approved, so everything was okay and it took a little over two months to get it turned on. I’m glad that I have it on. However, nobody has explained to me how this works and I didn’t get a follow-up phone call. And when I wanted to look at my bill, it just shows the amount, and I don’t understand it.

My bill last month was around $177. But it’s supposed to be cheaper since I have Vivint Solar. I tried to understand the billing, but when they added the second set of panels, I didn’t understand how my bill was so much higher than it was and how I would be saving any money doing it. The Vivint Solar reps that I've talked to are good. But the last person I spoke with in billing seemed bothered by my question. Then I was also under the impression that they would come out and clean the panels, but they said that they don’t do that. So now, I have to go to an outside company to come by and clean the panels. I’ve had Vivint Solar for several years now and I’m not satisfied at all. But the other solar company that I spoke with had a little higher rate than them.

Vivint's representatives were excellent, and things are going good. I just had to understand why I'm still paying two bills. My BG&E gets lowered and eventually over peak seasons, I have to pay Vivint. And it helps to build up. I explained to them that I'm paying bills to them and to the BG&E company together, and it was more than what I was paying before. And, I thought it would go down. It did went down but then, it came up. I'm okay with it, but I still want to see more of an improvement because I was on Budget Billing before with BG&E and I was fine with that. But by Vivint telling me that this would help save in the long run, that's something I've yet to see. Also, I'm trying to get my bill set up. They told me to go on to the website and do this and that. And I tried doing that and I was trying to find my actual bill because I was trying to see what the progress on this thing and how I can lower my payment even more. I really want to know how to do that.

We got solar energy for two reasons. One is that if we get enough solar juice coming in, we can save on the electric bill. Also, it’s better for the environment since we're not using fossil fuels to heat and cool the house. We had a contractor we hired several years ago to repair our roof and he was happy with Vivint Solar that he had used. So, we checked Vivint and went with them, too.

The subject should be "lack of service". I recently (7/10/18) received an email with my monthly billing statement. To my surprise the bill was $00.00. More importantly it meant the solar system was not generating any power. When I contacted Vivint the customer support person requested I go out to the control panel to press some buttons, but to no avail. He then checked to see when he could schedule a service call, To my amazement he informed me it would not be until 7//26/18! This totally unacceptable. They should have a customer support system large enough to support its product in a timely manner (less than two days) Max. Very disappointed.

I recently bought a house and it came with solar panels. We didn't want them but had to keep them... Fine. Day 1 was able to set up auto pay and view my bill online... No issues yet. Problem 1. I set up auto pay before my bill was due (bill is due the 20th of the month) and made a payment. Immediately after I made the payment on June 12th I called customer service and asked if I will be charged June 20th when the auto pay kicks in. Was told I will not be charged again because "Your account will be at $0." Fantastic. Thanks!! June 20th comes along and lo and behold a charge on my CC for $199. So obviously I call and they say, "Oh well your payment wasn't applied yet so auto payment kicked in." Wonderful! So that means I've paid $400 in a 2 week span... Lucky me!

Vivint Solar is by far the worst company I have ever dealt with as a consumer and allowing them to install solar panels on my home was the biggest mistake I ever made as a property owner. Vivint representatives (most, not all) have been unprofessional and incompetent, and some have been completely unethical, which appears to be the professional ethos at Vivint. In June 2017, Vivint installed solar panels on my roof causing extensive damage across the entire surface where the panels were installed. They have not taken steps to have this damage repaired in order to stop water infiltration through the roof into my home, which has caused tens of thousands of dollars in damage to my home. They have offered to reimburse me for maybe a tenth of the costs to repair the damage.

My experience with Vivint Solar started off fine but now it's been going terribly. When the salesman was here, I signed up for autopay. I got online April the 29th and had a little of dough of 30 dollars. A couple of weeks later, I got a phone call that I was delinquent on my payment. I told them that that shouldn't be because I signed up for them to deduct my payment for me. To make the long story short, they did not deduct it. I didn’t know what happened. They also couldn’t tell what happened. Billing called me several times asking for the payment.

I have been a big fan of solar energy. I've had solar energy services from SolarCity in my other house before and when I got my first bill, it was actually decent. Then, Vivint Solar reps were putting little green flyers in the neighborhood and when I got one on my door, I called them. Their rep came and did a sales pitch. His name was Charlie and he was nice. I read the contract and it was a lot better than SolarCity.

Our neighbor utilizes solar energy and told us about Vivint Solar. We were always interested in it and then Corey, an agent, came out and explained it to my wife. He was good but we had a little problem. We went through the whole thing where they installed the panels up on top and then we waited for inspection to come. After that, we waited for Edison to tell us to turn on the system. The same day that we got an email from them, we received an email from Vivint Solar telling us to turn the system on. The serviceman who told me what to do just said to turn the gray box on. So, when I got the email, I went outside and switched that thing on thinking that was it. But after a couple weeks, we got a call from Vivint Solar and they told us that a serviceman was gonna see what was going on.

Mel from Vivint Solar approached us at our home and discussed the solar possibilities with us and we have always been interested in saving money and helping reduce carbon footprints so we agreed to it. Mel was an excellent rep and he was able to answer greatly many questions that we had as far as our concerns with getting it in the first place and having it put on our roof, which was a big step for us to take. He was also very helpful. We had to wait for two months to get the solar turned on, but Vivint explained that they had to have a number of people on the grid before they could turn on the switch so it wasn’t a terrible amount of time.

My initial impression of Vivint Solar was Matt who came to my door one day wanting to tell me how much I could save by switching to solar. I’m usually a little wary of salespeople but Matt didn’t push his product on me. Instead he just had a conversation with me. He was so personal and so nice. He didn’t make me feel rushed. He even said he would come back the next day after I had time to talk to my husband about it. When he came back he had the same demeanor and I was so appreciative. Vivint is lucky to have a great salesman in Matt! He is the reason we switched! Keep up the good work.

Somebody from Vivint Solar came to my door and talked to me about their solar energy services. I was hoping to reduce some overall household cost and reduce my energy cost, so after talking a little bit to the salesperson, it looked like I could save some money by adding the solar. At first, I couldn't believe the time frame they told me the enrolment would take. But, the salesperson really kept me informed about everything that was gonna happen, how long things would take, and when they would happen. Also, their customer service has always called me to set up an appointment to do a phase. My wife was a little antsy about it because it didn't seem to happen soon enough for her, but I was fine with everything that took place because I understand the construction business.

Our electric bill is crazy in Vegas. We’re just transitioning over to Vivint Solar and we’ve got out first month’s bill. We were told there was gonna be a good differential, but there’s not a lot of difference as far as the rate goes with Vivint Solar and another energy provider. Other than that, talking to their customer service has been really easy. And it didn't take long for them to put up the panels. It’s been good, so far and we're very satisfied.

Just received permission to turn on the solar system and we love this company! Would recommend to our neighbors and friends and will so so! Saving money and creating better power is a win win! Thanks Vivint Solar for explaining the process and being professional!

Chris answered all of my questions on the solar PPA and I had a lot of them. Installation took a couple hours and the panels look great on the roof. We are very satisfied so far, looking forward to hopefully much lower bills.

We had been thinking of a solar energy service for environmental purposes and we explored different options. A Vivint Solar salesman showed up at the front door and he was very personable and professional. The installation of the panels couldn't have been better and the installation team was very good. The process of getting solar was easy and I'm very satisfied, especially knowing that we're reducing our carbon footprint and at a very reasonable cost of electricity.

I was promised by the sales rep pigeon proofing for my panels... and as the install was happening I made sure to ask them about the pigeon proofing which they installers replied "We don't do that." So that day I called Vivint Solar and waited on hold for 30 min and made a case with them. I also contacted my sales rep who stated "Our panels are so low we usually don't have a problem", then stated we don't install them until it becomes an issue.

A Vivint Solar team installed panels for my neighbor and then they approached us on the street. My neighbor told me about their positive experience and how great it was. I went through the enrollment process and it was a very positive experience too. They made it very easy to understand the process. The installation was also very easy and they came on time. They were very quick and barely needed anything from me. I just had to be home to control the power box and they did everything. I'm very satisfied on going solar and it has cut the bill immensely. The whole experience has been very pleasant.

Professional and timely. Very satisfied so far. Will recommend to family and friends. Great savings. Jason ** was our sales Rep and was very informative and accommodating. Always wanted to do solar but very skeptical until Vivint came along but feel confident in their product.

The salesman from Vivint Solar was very personable. He showed me a presentation on his tablet and what I interpreted him saying was my cost would be kept at 16.5 cents for a kilowatt hour then that would go up 2.9% every year. My judgment was it would cost $20 to $30 a month based on what the past use had been. So I could save money and help other people.

The Vivint Solar sales rep was pretty straightforward and most of those I've talked to have always been very careful in telling me what's going on. I was reasonably impressed with the quality of their service personnel. I'm 93 so whether I stay with Edison or go this way, when I'm done, I'm done. I don't feel like it will change anything except that I thought it would be environmentally sound to be making use of the solar system.

I’ve been thinking about looking into solar energy services because it’s better for the environment. But I thought I might save more money than I have because I didn’t realize I’d still be getting a bill from Edison. Edison still provides the service lines so they told me they still have to send me a bill but it’s not as much as it was. And if you use a lot of energy it would really probably save you a lot of money. But it’s just me and my daughter living here and we don’t have central air because it’s an old house so it doesn’t save us a lot. But I’m still happy. I feel good about the fact I’m using clean energy and it seems to work as well as it did before. I've been satisfied with my decision to go solar.

We have Vivint Solar for about three weeks now and so far, I'm satisfied with my decision to go solar. I first knew about them when one of their representatives came to the door and started discussing it. The enrollment was easy. The sales rep's overall professionalism was very good too. I had only one problem. I was surprised that I got a monthly bill from Vivint. As far as I could recall, the details of how everything is paid for was not explained properly to us. They got their money from the utility with the leftover electricity that was supplied to the grid.

Our electric bill in the summertime was getting up to $300. We looked into getting solar energy services, and because my Pastor had Vivint put solar at his house, I got it too and so far, the highest bill I've had was $97. The enrollment process was simple. We did the program where we didn't put any money down and Vivint didn't put any lease on our house. We just agreed to buy the power from them at a certain amount per kilowatt.

Love the experience. Love the company. Sales rep Landon was awesome. Always on top of everything every time I had a question or concern about the solar panel. Made sure we were all well knowing of the solar panel and how they work. Will refer to other.

I knew nothing about solar energy but the Vivint rep explained what it was and the program that they were offering. And I liked the idea of getting a cheaper PG&E bill. The rep said it was gonna take several months before it was complete. But they were pretty efficient, kept in contact, and let me know where we were standing. I called them one because I didn't quite understand the billing process but the rep explained it to me and I was all right after that. I was very, very satisfied with them. And I would recommend them.

I decided to try solar to reduce my carbon blueprint and to lower my bills and I'm very happy with the result going with Vivint Solar. Their door-to-door sales rep was not high pressure. I told them I needed to think about it and then invited them back. The enrollment went very smooth and very professional. But it was very difficult to get through customer service. I would be put on hold and then the phone call would disappear. That happened a couple of times and then the next attempt, I was once again on hold for so long that I didn't wanna continue. I just ended up dealing exclusively with my salesperson. He was extremely reliable and had the answers to all the questions I had so I found there was no need for a customer service. Also one of the things that made me hesitate about getting solar is I didn't like the way the panels looked on other houses. But the Vivint panels looked really great. I wouldn't hesitate to recommend the company.

Sales rep Cole was great. Installation team finished in one day and done well. Day before city inspection a great Vivint technician came out and went over the whole installation to help ensure we passed city inspection. He found a pinched ground wire that so the system wouldn't turn on and he said Vivint would send someone out to fix it asap but it would not 'cause city inspector to fail us. We passed city inspection next day and then Vivint phone reps kept misunderstanding the situation (or ignoring what we were saying) and insisting we walk through a testing procedure. Had to do that on four different occasions. Frustrating four months later, finally came online. My Edison bill has dropped drastically (it's negative $10 right now), but I haven't done the math to see if I'm saving money because the Vivint bill is a little higher than I thought it would be.

My son-in-law had Vivint installed on his house. Also, our PG&E bill had been extremely high and we wanted to lower our monthly bill. However, when I first talked to Vivint, they couldn't do our place so we bought another place as a rental and we had Vivint switch their solar on that rental. Also, it took them so long to get the solar installed. We started in October and it didn't get turned on until April. I heard that somebody in Utah quit their job and was having a hard time getting everything caught up.

The installation process was completely free and required no effort on my part. Our rep took care of the process from beginning to end and now we see a savings on every months bill. I’m so glad we listened to his pitch and installed this system in our home. Thanks Vivint!

October 2017 I had a second solar system installed on my house. Still to this day it has not been turned on. When I call Vivint to ask why, it’s the same story, paperwork has been submitted don’t know why it hasn’t been turned on. Well today, 6/18/18 I called MassACA and spoke to someone who told me that they just received my paperwork early May and that I was number 91 on a waiting list of 102. Very disappointed with Vivint Solar in regards to customer service and the lack thereof.

Solar energy is something that I thought about and I wouldn't have thought that I would think about it more through someone knocking at my door. It was a sign of the time someone being uninvited and giving me unsolicited information at my doorsteps was not something that I'll see all the time anymore. I wasn’t comfortable with it and the Vivint Solar salesman was sketchy because people knocking on doors these days is sketchy to me, but he was persistent and very nice. He wasn't rude or pushy in any sort of bad way. He left the information for me to contact him, which I ended up doing. It took me a good three or four months to come to the decision. I definitely wanted to do my research, but it was something that I thought about and he was the one that had equipped me with the information to really think about it.

I’m understanding more about billing etc. Riku explained it well to me. Thanks to him I’m understanding more about the power purchased agreement. I am fine now. Thanks for checking up on the houses after the install. We are very happy now!

Vivint Solar's salesman, Danny, came to the door and told us about Vivint Solar. We were considering it for a while. We didn't know for sure if we wanted to do it. When he laid out all of the information, we thought about it for a couple of days and decided to do it. Their enrollment process was slow at the beginning because we assumed it would have been completed a little faster than it was. But it took over two months or so to get everything done and organized and ready to go. Nevertheless, their customer service team was excellent. Every time we had a question or we were out there and looking at what they were doing, they were very hospitable and very knowledgeable.

I’m very happy with the system. Vivint is a good company. I would recommend to friends. I’m saving money per kilowatt. It was a very easy process and everyone was very helpful. I just recommended Vivint to two of my neighbors.

Everything went smoothly. Inspection, installation was well done. The employees were pleasant and knowledgeable. The complaints I had was that we weren’t contacted after installation by our representative. We had to turn on the system ourselves, we didn’t understand the concept of the charges for the solar and how to sell it to other people.

We were very happy with the installation of our system and so far the system is working very well. Our largest complaint is after the installation I have had no contact from Vivint which has been a little disappointing but overall am very happy so far. IT would have been nicer to have had a better explanation of the way the billing works.

We are really happy with our solar. We love the experience. We haven’t had any issues with our system. I would recommend this company to anyone. We have saved so much since we got this almost two years ago. Thank you.

Stephen ** our sales rep was respectful, knowledgeable and we wouldn’t have gone solar without his assistance. He walked us through all the steps and we’ve been happy and enjoying our cheaper bills since we went with Vivint. I have recommended this company to friends and relatives. Stephen has been helpful with us all.

Glad that we went with Vivint Solar. From start to finish our experience was great all thanks to Stephen **. His ability to walk us through all our questions and concerns. He also followed up with the construction and day to day process. Not to mention the coordination with SCE and city inspectors.

Stephen ** has consistently followed up with the service, and our satisfaction with the solar panels. Whenever I have questions he has gotten back to me promptly. We are very glad that we went with Vivint Solar. Our system was turned on within 2-3 months and are already saving money. We have referred our friends and family and highly recommend that you do the same.

I was initially hesitant to go solar, but, my sales Rep Stephen ** did an exceptional job at explaining the entire process to me. He was there during and after the installation and even stopped by to help me turn it on. I am so happy that I chose Vivint Solar. The whole process was very well planned out. It went as smoothly and promised and I am now saving money. This is definitely one of the best things I have done to future proof my house for years to come.

First looked at having solar put in a few years ago, but wasn't sure it was a good idea. After talking with Stephen ** came by and explained it more thoroughly with me I could see the benefits outweighed any negative. We were given a free electrical panel upgrade and are now saving money. Glad we did it.

Have enjoyed a positive experience in dealing with Vivint Solar Panel Co. The installation was completed as scheduled and I was kept up-to-date with each phase of the installation. Since then, their customer service and local service rep have been available, courteous, and a pleasure to deal with.

Received opportunity to go solar at no cost. Was hesitant at first, but, Stephen ** did an excellent job at explaining everything to my satisfaction. He was there during the install, after and even helped me turn it on within 6 weeks from the install date while I was on vacation. Very happy that I went solar with Vivint Solar and am saving money.

Stephen was awesome. He was honest and very helpful in getting our solar panels. It did not cost anything for the installation process and Edison turned our system on within a couple of months. We have saved money with Vivint; much lower bill. :)

We’ve enjoyed our solar experience with Vivint and appreciate their focus on customer care. We have had Vivint Solar for a couple of years and we love the money we are saving. It’s been a positive experience, on they seem focused on continuing to improve.

I am so happy with Vivint Solar. First, Stephen ** was the most patient salesman who always answered his phone or dropped by my house to answer questions. He stayed in contact with us during the entire installation process, when we got connected and has continued to keep us posted with respect to our family and friends that we referred to him. The Vivint Solar system is a no brainer with no out of pocket expenses and our energy rate is lower than what we were paying before going solar. I was initially very cynical of solar and had heard all of the horror stories. I was very impressed with Vivint and have a surprisingly happy experience with them; I highly recommend it.

My entire process from beginning to end was seamless. My representative was very knowledgeable and upfront with me the entire time. My bill with Edison would reach $600+ during summertime, My Vivint Solar bill has been $200 max, and I enjoy incredible savings. I’m saving even more than Vivint told me I would save initially which I really appreciate. My system produces all the power they told me it would, and all I pay less than $10 per month to Edison to be connected to Them. I couldn’t Be happier I went solar and would highly recommend Vivint Solar because of their transparency all the way through the process. Go Vivint Solar and enjoy cheaper energy with no surprises!

I've wanted to get solar energy for a lot of years but just recently, my wife was talked into it so we got the okay to go ahead and do some research on it and we are very satisfied. Vivint Solar installed a solar unit on my mother-in-law’s house. They sent somebody out and we went over several things and had no problem. He answered all the questions that we had. The only problem that we had was about halfway through the process, APS, our electrical company, changed the rules so we had to step back and change a few things so that they worked out for us. Vivint Solar was completely above-board and I would recommend them to other people.

We have been turned on for about a year and a half and couldn’t be happier! We have saved thousands of dollars to what we would have paid on. The sales rep Steve ** did a great job and everything he said was going to happen has and there has been no surprises. Just savings! Thanks Vivint Solar!

Bought a home 4 yrs ago, with a pool. Average electric bill in the summer without using the house AC, was $450.00 +. Signed up for Vivint and my bill is maybe $130.00 if I’m running the home AC a lot. My wife loves that so I am happy.

Vivint Solar reps came, knocked on the door. We didn't have to pay for anything so we went with it. So far, everything's fine. The installation team came fast. They came in the morning and they were done after lunch and they were out of here. However, it took a while to get the system up and running and I think part of the problem was Delmarva Power. When we finally realized it was taking a long time, I called to check and find out what was going on. The young man that I spoke with checked in to it for me and found out that there was somebody new that had taken the account over, and she didn't know that she needed to release everything to Delmarva Power. So they did that right then and they were right out in a couple of days and got us up and going.

I am a roofing contractor and was apprehensive when Stephen ** first knocked on my door. He was great to work with and had lots of knowledge and answered all of my questions. I really appreciate that even if he didn't have the answer he would say that he doesn't know and then would quickly come back with the answer. The company was solid through and through from the door knock to the end of the solar installation. Edison turned it on within a couple of months and we are now saving big time. I highly recommend going with Vivint Solar.

The cost of electricity has been going up and I was trying to keep that down a little. I was interested in going solar then Charlie from Vivint called me. He was the first one that I listened to and I ended up signing up with them. The guys got the system installed right away but to get approval to turn it on took a long time, so I talked to several people about that. And I was not real happy about it because it nothing was happening. So far, I'm also having real trouble with my bills. When I changed the name on my electric because my wife died and I had to put it into my name, they cancelled all my charges. So, I don't have any record of what I've been paying and I don't know if I am saving any money. But as far as I know, I haven't gotten any outlandish bills. So, I'd like to wait longer to find out if I am saving any money.

Had the system approx. 5 years. Everyone has been forthright and honest. System is great with savings in the hundreds of dollars in heavy usage. Service team checks often without our contacting them. They want to know the system is working for our best interest and savings. From the initial first contact till now, could not be happier.

I had a great experience with Vivint Solar. They always came when they said they would and they were very polite. They were very willing to fix any problems that arose in a timely fashion. Since having the solar installed I have had two occasions when they have followed up with me, just to make sure everything was going well.

I am very pleased with the process that has taken to get my solar panels installed. This review on the my experience with Vivint Solar, has been nothing but excellent, Jeremiah **, has kept me updated throughout this process. I would be glad to recommend friends to this Solar Company.

Been doing still saving. Bills have been nearly the same every year. Your rep William ** was very helpful. Savings has been around 50% every year so we are super happy. Everyone should be using solar. I would reckoned Vivint to anyone. Thanks Vivint!

I have had this system for a few years and am very happy with it thus far. We're happy to use less fossil fuels and while we're at it pay less for our power. This program is fantastic and everyone should sign up! And my dog loves it!

In the past, other solar companies do a rent to own kind of thing. They were playing a flat rate so we liked the idea that we were able to get the solar panels installed for free and it wasn't so much of like a flat rate we were paying. And then, we can buy them at a really big discount after 20 years and own them after that point. Our neighbor across the street had Vivint. We had noticed that he got solar panels and had the little flags in his yard. But also, we had a guy that did our solar came by, and he was the one who asked if we were interested and went over the spiel with us. Then enrolling took a little bit longer than we were hoping, but it was kinda just because we needed a panel upgrade and we knew that. But outside of that, it was pretty easy and there was no out of pocket expense, which was nice. We don't feel like we were strapped for money.

Customer Service at Vivint is a nightmare. Seems I had a problem with my system over a 6 month period. It was working but not registering correctly. Vivint claims I was being underbilled over this period so when someone finally fixed the problem I got a bill for over $700.00 in April. I was passed from one person to another without ever getting answers as to why my bill was so high. This week someone from Vivint finally got back to me to say my panels had a problem and this $700 bill is a correction. What's to stop them from giving me these high bills in the future?

Vivint Solar has been a great experience for us. We have saved a lot of money. We save over 50% on our energy bill, and couldn’t be happier. Our representative was very knowledgeable and upfront about everything. We LOVE our Vivint Solar system. Our representative was right, Solar was a great fit for us!

My electric bill is high and I’m satisfied with my decision to go solar. The gentleman from Vivint Solar was very nice and the installation went fine. They had the panels up long before they connected it. Then it took forever to get city inspection and SEG inspection. It was frustrating because of how long it took them to get permits, but everything else went all right. Since getting the panels, both of the bills I’ve had are lower than what I had been paying. I also have a friend down the street who asked about Vivint Solar and I told him to go for it.

I decided to go solar so I could use the energy and cut back a bit on the regular utility bill and I'm very satisfied with it. When I signed up with Vivint Solar, everything went well but I had a negative experience with them on the length of time that it took between installation and turning on the power. And the utility company has a lot to do with it also. That aside, Vivint’s customer service team answered all my questions and our interaction went very well. My experience with Vivint had been good and I have recommended them to a friend who purchased it.

A Vivint Solar gentleman walked up to my house and knocked on my door. I have the roof and I have the sunshine and I was a little intrigued about solar energy. It helped that the gentleman happened to know me from another town I lived in and grew up with his uncle. The gentleman was very knowledgeable and he answered all my questions. Everything went so smooth. The installation was awesome and the guys were great. Also, the customer service people were knowledgeable and right to the point. I was satisfied with my decision to go solar until I got my solar bill which I wasn’t too happy with because I thought it was free. I’ve only had the system for a short time and it really hasn’t kicked in yet. I called and asked about it and it seems that in the long term, it’s going to work out. I’ve already recommended Vivint Solar to my family members. I would recommend it to anybody too that wants to go solar.

I purchased my home and I did some research on different home security companies. After I was living there for a little bit, a family member had mentioned that they have Vivint Solar at their house so we decided on them. I contacted Vivint Solar in October and they installed the system in November. It took them one full day to do the installation, but then they had to get approval for the design that they were gonna use, the estimated kilowatts produced and if the electric company would approve it or not. Then they had to go through that process again after installation to ensure that the electric company would allow. And then there were certifications or some requirements for the township.

In Nov of 2017 our system went done. Peco started billing us $248.00 per month for 4 months while the system was down. Vivint was suppose to monitor the system for failure. After speaking with a Rep, he acknowledge that the system did go down and he did not know why no one was sent out to check the system. I was charged by Peco over $900.00 for the use of energy while the solar system was down. At the same time the system was down, Vivint continue to take automatic withdraws from my checking account. Now they want to credit just $245.00 of the over $900.00 Peco charged us.

Great company. I was a skeptical customer in the beginning but after having Vivint Solar for 2 years now I am completely satisfied and happy with them. Great customer service and Zach was very helpful. I would highly recommend them.

What can I say about Vivint Solar... HORRIBLE COMPANY. Stay away! Almost 3 years ago a Vivint rep showed up at our doorstep. Derron ** was his name. So the wife and I listened to him about Vivint Solar. Everything he said sounding like it was too good to be true. Panels placed on house and garage, no fees, money in our pocket and when we refer someone we would get $500. He promised over and over that everything was legit. We stayed in contact with him for months and decided to move forward with the panels. So a tech came out to measure our roof on the house and garage.

Andrew our sales rep is awesome. He was very thorough with his explanation in what to expect throughout the entire process. The installation crew was very professional and efficient. However the only downside is since our system had been activated we had technical issues twice.

My original contact has been very "hands on" with my questions and enquiries. I recommended Vivint to two friends who also went with the solar program & each were told totally different instructions by the installers. There needs to be more definite guidelines for each installer to be so differently misinformed.

I am deeply regretting my decision to go solar with Vivint and wish I never would’ve done it in my entire life. I feel completely disappointed with what was said and what wasn’t said by their reps. When I tried to call to express my concern, all the guy kept saying was he'd be happy to share that. But I told him that I didn't want him to share it, I wanted something to be done. I also told him that I wanted someone to call me, a manager preferably, and he said sure. But nobody ever called.

Need to replace my roof. I told sales rep this and he said it would cost only $500 for VS to remove the panels so I can redo my roof. After everything is installed, I called because I’m ready to replace my roof and they are charging me $3000 to remove the panels so I can redo my roof. So whatever you have to pay for your roof to be fixed, make sure you add $3000 on top of that if you have solar panels.

Long Island has been the highest electric rates ever since I've been paying electric bills. I’m 62 years old and enough was enough. A friend of my wife hired Vivint Solar. We hired them as well and they were really good and getting set up with them was easy. And with Vivint Solar, I saw a difference. If you're sick of paying PSE&G, get solar power. I'd recommend Vivint Solar.

My experience with Vivint Solar, in the beginning, was very rocky. My sales rep was Ed and he was very nice but I was not informed correctly on how the panels work and that my bills would be high. I thought I was gonna save a tremendous amount of money between my electricity and the Vivint bill, but my Vivint bills were $180, $144. Then, the panels weren’t working well for several months. Even if I called them many times, they just told me that I gotta give it time for it to work out, generate, and accumulate energy so that it would be billed correctly. But that was not what they told me. So I was very unhappy with it once I signed the contract. Also, the call center was not very knowledgeable when I called them with questions and they were not as helpful as they should have been.

I love the sales and install crews. They have done some great work. Great company. Everything was very simple and easy. Couldn't have asked for a better group to do business with. If they approach your home you should hear them out!

I bought a new house and there were a number of people coming to the door to sell me solar. The Vivint Solar installation was fine, although there were a couple of weeks of waiting before I went live because of a city inspection. I’ve been with Vivint Solar for about a year and a half now and my bill has been reduced. However, I thought I wouldn’t have to pay anything to Southern California Edison, which I haven’t. I got a bill for about $207 and they were going turn off my electricity unless I pay them immediately, which was a bit of a surprise.

I am very disappointed in the after-sales care and performance of my 11.2kW system. Very slow from signing to operating. We signed paperwork mid-June 2017, the install was Aug 25th and we did authorization to operate until Dec 1. Looking at bills now I am not convinced that they system will save any money at all and to top it off I have a pigeon infestation that is going to cost $800-$1000 to clean up and fix. My neighbor just had solar installed with another company, exact same floor plan as ours and animal guards were included on his system. Even if we save $50-$75 per month we won't see any savings for another 18 months or so. If I had it all to do again I would not do solar or at least I would have shopped around more and avoided Vivint Solar for sure.

We got Vivint Solar because we thought that it was a good thing to have. We’ve had them for almost three years now and it is the worst decision I've ever made. There are two different types of systems up there and it's all Vivint, but a different company did one and the other. They keep coming back and not fixing it. There were two guys that went through once here. It’s still not at zero and it’s not producing. In addition, they make the appointment, but they never show up nor call. Somebody comes out and says they'll fix it or they'll put a part in, but they don't show up for another month. They were supposed to come in last week, but they never came in and never called. My son got them as well because I told him about it and he has problems, too. Also, a couple of my neighbors got them as well. Their service is terrible and I would never recommend them.

With every question I had Vivint and Brian were helpful throughout the process. I got a new roof, looking forward to 30% tax credit that covered 45% of my whole system design. Solar is the wave of the future and I'm at the peak!

I wanted to energize my house through the sun and Vivint Solar reps came around door-to-door. The enrollment process was very easy and I had a very good interaction with their customer service. They provided excellent service. I'm very satisfied with my decision to go solar.

The guy from Vivint Solar came and explained how it works, so I wanted to try it. The enrollment process was easy. He explained very simply and it was easy to understand. The customer service reps were good. We had a kitchen extension and after we installed the solar panel, we had to take some panels out. It took longer than I wanted, so it was hard to schedule things. I had to wait six months just to set up an appointment. But there was a lady that was very helpful and very nice. The installers did great, although some of the people didn’t know what to do. But now, I enjoy it because they did a good job. I am 100% satisfied with my decision to go solar. We’ve been live for about three years and I like it a lot.

Excellent job. They installed the panels so fast and accurate, now I will see how it will work and of course I will recommend it to all of my friends if I will really save money for the energy. Thanks again.

From the moment Brian approached our home I had never thought to look into solar energy. But my bills were increasing and we wanted better control. Brian ** was helpful and kept us updated throughout the process. Once installed we still needed a few weeks for inspections and final utility approval. So far the system is producing as described and we are very happy saving money. Especially this summer as rates increase and Indian Point starts to close.

Crew was very good at what they do. Installed very professional. Everything was clean and the guys who installed know what they are doing. Very efficiently done. For future reference I would like to see the shingles re-tarred down to the metal flashings. We get pretty high winds out in Boron. But, the crew was very good and install was done correctly. I highly recommend Vivint Solar.

A neighbor got Vivint Solar and he said I would probably end up saving money with solar energy. It has lowered my bill even though I’m just paying what the solar panels make. For the most part, I’ve had a very good experience with anybody who comes from Vivint Solar. They always seem to know what they were doing.

Vivint Solar told us there were going to be 14 panels then they wanted to add a couple more. That was something we didn't expect. It took a while to get the system going. But other than that, we had a fair experience with the installation. We wanted to have lower prices and we really wanted to use our air conditioner where we wouldn’t have those big prices, especially during the summertime. But we got a big bill back in December for almost $1,000 from PG&E and we weren’t expecting that. I talked to PG&E and told them about that. They said that for one whole year, you use up a certain amount of electricity so they charge about $30 a month and by the end of the year, that would accumulate to the $1000 we paid. I didn’t know about that and when the solar was sold to us, that wasn't explained to my husband either.

I wanted to save money on my power and I looked into solar energy. John, the sales representative from Vivint Solar, was really good but sometimes, there is a disconnect when it comes to communicating with the other sales reps on the inside. It would take so long to get information and to get things done because of the different departments that John had to deal with. He had everything going along and submitted all the documents but after that, the ball got dropped. The overall process took five months and when other people said that it took them almost a month or two, I never understood that. But then the installation went fine and smooth. Once they got settled and got in, everything was done.

I have had my solar system on my house for just a little over 2 years. Recently my house sustained storm damage and my entire roof had to be replace due to damage. I called Vivint Solar to get the panels removed so that my roof could be repaired and water damage stop occurring in my home. I was told the price to remove and replace the panels would be $2,220 since my system was so new. I asked if there was any way to reduce that amount since it was a need to be done and not a want! The customer service rep Myriah informed me that I could file a dispute and that it would take 7 days to review.

After having a conversation with the Vivint Solar people, going solar seemed like a good idea. Initially, we had trouble getting dates set up when they were gonna do this and that. But that was in the November to January timeframe and it might have been weather-related. And once it got on the way, they were pretty good. The negative part was since it went on the roof, stuff was dripping down from the roof into the attic. But it wasn’t even looked at until the project was over. I went up there and saw the place was a mess but they were long gone. But I would have liked to have looked up and said, “Wait a minute. You got some cleaning up to do here.” But it was weeks later and it's water under the bridge now.

We switched to solar energy and I've been very satisfied. We enrolled with Vivint Solar and the process went smoothly. The guy we worked with was really good about keeping us informed. Apparently, there was a lot of bureaucracy involved with PNM and it was a long process. He let us know ahead of time that it would take six months, and it did. But he finally got it installed and we didn’t have to pay any money, so it was okay. With the new system, our rates have lowered by a third.

Total disappointment. Installation was a complete disaster. Plans were incorrect and had to be resubmitted to city. Our energy costs have more than doubled and repeated complaints to the company have been ignored or laughed off. One customer service agent, when I complained about the increase is my energy bill stated that we should have read our contract. When I told him our salesman had told us our energy costs would be halved he again told us we should have read our contract and started laughing at our stupidity. I had my speakerphone on and my wife heard the entire conversation. I was so upset I didn't even get the person's name. So sorry I did not.

I got the Vivint Solar installed over a year ago. My house had a technical problem for almost a year that the system was not working properly. I emailed too many times but they have never contacted us about the issue. I have to pay a big bill for both Vivint Solar & National Grid. Finally, the system worked last month. I always have to contact them because they have never contacted me. The technical team told me to pay all my balance and they will credit back after the system fixed. Never happened.

I was interested in going into solar and offsetting my bills and a client referred me to Vivint Solar. Vivint's price is affordable and I like their service. They made the enrollment process pretty simple. Everything went smoothly. It has almost been a year and I’m satisfied with my decision to go solar.

When we started the solar one of the reasons I did it in the first place was my electric bill was up around the $300 to $400. And being on Social Security it just seemed to be too much. So we got on it and we were still hooked up to PNM. We gotta pay them $8 or $9 a month. The installers were very friendly. If I ever had a question, they took the time out to talk to me about it when they were installing.

I'm an environmentalist and I do what I can to help make the environment better. I looked into solar energy services 20 years ago and at that time, it would have cost something like $50,000 to put the system in. My husband and I said we're not gonna live long enough to pay that off so we didn't get it. Then when it turned out to be free installation now, we looked at it again. Somebody from another company came to my door and I almost signed up with them. And then I saw Joseph, a Vivint Solar rep, outside and he was talking to one of my neighbors. I walked over and talked to him and his deal sounded better than the other guy. So, I switched over to Vivint Solar instead.

Wanting to save money, I got solar panels installed and now I'm 100% satisfied with my decision. I went with Vivint Solar where my enrollment was easy and my experience with the reps was good. The installation took about an hour and also went great. And I seem to have good reception since I went solar.

Vivint Solar was doing work on a neighbor’s house and I read about solar energy and wanted to save some money. When I enrolled, it didn’t cost me anything and they did all the work. They arranged for all the installation and the new electric box that I needed and were very good on follow up. Vivint Solar contacted me about a year after they made the original installation and told me that they had done some research. They thought that they could put some more panels up and capture some more energy, so they did. They're very good at keeping track of their customers and I'm very satisfied with my decision to go solar.

My initial experience with Vivint Solar was a little aggravating because the timeframes that were associated with getting it to start up are rather lengthy. But once they got it on the roof, it seemed to go a little quicker. In the end, I am definitely satisfied with Vivint Solar. You just have to be patient in the beginning when they are trying to get all the permits lined up. After that, it goes pretty smoothly. Then the bills will come in on how much you're generating.

I am a Realtor representing sellers who have a 20 year Vivint Solar Lease. They have no idea what they signed when they got into this lease with Vivint. The contract Vivint provides is complicated, and the print is so small you need a magnifying glass to read it. The sellers called Vivint to authorize me on the account so that I would be able to access information about the lease needed for the sale of their home. I called today to request a larger version of the original contract for a buyer who we are in negotiations with and of course they can't find me authorized anywhere on the account. If you are considering this company just be wary to read the fine print, understand what you are getting yourself committed to and know that if you want to sell your house the buyer has to assume the lease... And that is not all that easy to do it seems.

We had Vivint Solar installed a little over a year ago. It has worked ok and saved us only a small amount of money. I recently received a notice from my standard power company saying that I owe $500 for the past two months. After some investigating, I found out that the inverter that is connected to my Vivint system is not working whatsoever. After only a year??? So I contact Vivint and they said that they will send someone out to check it out in two weeks. Oh and that huge electric bill I am stuck with? Basically, they said, "Sorry, but it sucks to be you." So, I am now trying to get them to remove their shoddy equipment and cancel my account so that I can find a more reputable solar provider who's equipment will not break after only a year. Unfortunately, I am stuck with their crap security system as well for the time being. It's a complete disaster.

Vivint Solar came through the whole neighborhood and they were looking for places that were interested in converting to solar. I had already thought about it but I didn’t think that I could afford it. They offered free panels and what they were going to do was charge me for the amount of electricity made at my house then I don’t have to pay for any electricity from PNM. All they charged me for was a standard $8 per month so that I still had the capability of hooking into their system if I need to and the rest of it was all free. I had a little interaction with them about how long it took them to get the meter and to get it hooked up because the PNM did not have meters available. It took Vivint Solar about six months to get it all installed and working, but they did it without any interference to the house. They did a good job and the system has been working fine for me. Only, they told me that for every recommendation, they would give me $50, but that never happened.

We were thinking about solar ‘cause we’re getting tired of the Edison always raising their rates. Besides, it's interesting. We had seen Vivint Solar about a year and a half prior, but we lost contact with their representative so we had to wait for them to come around again. Then, the second time that we heard about it, I got in touch with one of the guys. While it was the salesman who gave us all the information, it was the day-to-day person I was contacting and he started telling us about Vivint. He came over and showed us some details, but then we lost contact. He just vanished out of thin air. By then, I said to keep track of them afterward.

I wasn't looking into solar energy but a guy from Vivint Solar came by and explained the whole thing to me. He was very good and it was a good experience. And that was it. The only problem that I had with him was that he told us that the permits and all those things would only take six weeks, but it took six months. He misled me there, but all in all, it worked out well. Then, we got a call saying that we were eligible for more panels and that went a little quicker, which was good. I've been satisfied with my decision to go solar. I've not been getting an electric bill now and I won't get one until December, so that's good. However, Vivint Solar's customer service has been spotty every now and then. They're good, but not great. They're tough to deal with. They would promise to get back to you and they don’t.

A friend had their house done with Vivint Solar. I have solar water and my house is up on a hill with not a lot of trees, so it was perfect for solar energy. The original installation went fine but I had a lot of issues when I lost my roof and got approval to put in a new roof on. But Vivint releads the way removing the solar panels and dealing with their customer service this time was terrible. My roof was damaged on March 3rd and they gave me July 3 to remove my panels, which is way too long to have a roof that has gone and it was all because of the vent. I had to call every day, twice a day in order to move that date overnight. I shouldn't have to do that. Nevertheless, I’m satisfied with my decision to go solar and it has lowered my rates significantly.

They might be the best Solar company in the world but when it comes to selling your home THEY WILL HOLD UP THE SALE AND COST YOU MONEY. I had a client received a CASH OFFER on their home. 10 day close. VIVINT was notified, about the sale and that we needed a transfer. We got a email back from them stating that it was a 3 week process. After getting someone on the phone that you could understand they were going to try and rush this thru. Again, this is day 10. NOW down to closing day, they were supposed to send a release form but instead they held up the closing saying that the release was to be sent out the next day and that department went home for the day so there was "NUTTIN I CAN DO." That is how she said it.

My girlfriend’s son was selling Vivint security, so I did the security first then I decided to go solar. The cost was going up high and I was looking to divert that cost. Vivint Solar has been very good, I’m 100% satisfied with my decision and we should have done it earlier. Every time I have had a situation, I called their customer service people and they took care of it or guided me through something. They were always very polite and knowledgeable. No one is 100% secure, but it gives you a sense of security and it gives you a sense of you've got a company working for you.

The price of electricity was going up so I looked into solar energy services. A Vivint sales rep came through the neighborhood and that was the opportunity for me but after I thought about it, the 20-year timeframe was quite extensive. But when I enrolled with Vivint, the reps gave quite a bit of information and at that time, it was very enlightening as to the aspects of what could happen with the electrical grid and also the prices. Whenever I had a problem which was very seldom, their customer service was very helpful. Vivint is a good company but I’m thinking about the long-term program and I don’t know if somebody can ease my concern or not.

I'm very pleased with how quickly the panels were install. It takes about three months for it to get turned on after install, but my last electric bill to Delmarva power was -1 dollar so we are pleased with that. Josh is easy to contact and great at explaining the process. Great company and would recommend them to anyone.

Very positive. Would recommend. Joe highly courteous, friendly, excellent customer service. I was extremely pleased with his follow through. He always showed up on time, he was interested in helping the customer, very knowledgeable about the product and the company.

I got Vivint Solar after their salesman explained the benefits that I would receive once I get the equipment installed. And from what I understood, I would see the benefits almost immediately. My daughter also has it and has mentioned it to me before. She's very satisfied with hers and she immediately got the reduction in her rates. However, it's been about four months since I got mine installed and I'm still paying over $100 a month.

My cousin got Vivint Solar and asked if I wanted to look into them talk about how solar was. When they told me about how much they can reduce the imprint of how much electric I was using, I decided to go for it and I’m very happy. It was a very good experience enrolling with them and the process wasn’t difficult at all. They told me when they were coming. Their professionalism and dealing with their customer service were both excellent and everything went without a hitch.

I just had solar panels installed, 70 of them. I was asked to write a review, too early in my opinion. I want to know how they will function and how much $ we will save. As, this is what matters to me most. The sales person (Jimmy) was great. He provided excellent communication and service. The men who installed the panels were good, it was a long hard job for them. They were here 2 days, don’t even think they took a lunch break! They did good cleaning up after themselves, there was a few screws left in my driveway. Thankfully we found them before they entered a tire. So far so good. Hoping for continued excellent customer service and lower electricity bills.

When I heard about Vivint Solar through a friend, I thought it would help with the bill. I was told by Vivint in the beginning that I wouldn’t be paying anything but I get billed every month. It was explained that during the prime month, I’ll be charged but not when it’s not prime. I was informed improperly at the beginning and the customer service rep said that in the contract that I signed, it would be paid but I don’t remember signing anything. And then, when you sign a contract, some of those things are sent to Pepco.

My wife and I had a great experience with Vivint. Everyone involved was very professional especially Justin ** who answered all our questions when needed. He is very knowledgeable about the product. Thank you for this great opportunity.

Tyler from Vivint Solar knocked on my door, explained the benefits of going solar and didn’t make any outrageous claims. He was an easygoing guy. He then said that my application would be reviewed to see if I am a good candidate because of where my house sits. Then, he stopped back later on and Vivint's people marked out where the panels would be. We were hoping to get more panels on it, but Tyler said, "That's fine." There was a delay for a while before the crew came in and put the panels up. I made all the arrangements and I received emails from Vivint saying that it could cause me a bit of a wait because I had to tie in with National Grid. The wait wasn’t that long, though. Also, it turned on late in the fall which is a win-win. In late November, it's dark at 4:30 while now, the days are longer so I expect the system to work a little bit better.

A few years ago somebody called me about the alarm. Once I got hooked up with the alarm, then a Vivint Solar rep came to my door three years ago to talk to us about solar. After he did his spiel, it just made sense. We had our panels put on three years ago, and then we just had a second set of panels put on this last time. Three years ago, it probably took over six months or longer for us to get the system running. When I’m talking to people, everyone seems really nice. But when I call up on the phone and talk to somebody in the office, nobody knows what they’re doing. And at first, it wasn’t explained to me how the bill would work, as far as with additional portion of the bill. It took a few months for me to understand that. I wish that would have been explained to me. But the guys who came were nice.