Vivint Solar Reviews

Very upset, a representative showed up at my house without an invitation!!! I have never even spoke to anyone from this company before. I think this is a very poor way to try to solicit business. I will not use this company for this reason.

Having a solar energy service means no money down, no money out. So, I decided to avail of that and I went with Vivint Solar. In the beginning, my experience with them was wonderful. Their rep told me exactly what he had been told to say and he answered everything that I asked. He was very nice, very informative, and was very friendly man. He also spent time with me and did not think I was stupid or ignorant.

On April 27, 2018, I started the process of a PPA with Vivint Solar. On May 25, 2018, the panels were installed on my roof. And POOF! I’ve never heard from them again. I have called several times to inquire and can’t even get a Supervisor on the phone. The people who answer the phones don’t know what to do to help me and lie just to get me off the phone.

When we found a notice about Vivint Solar on the garage door, my husband and I were interested in it. My husband’s into the whole keep things natural and go that route. During enrolment, their rep helped us out and everybody was really awesome. The interactions I had with their customer service were very polite. Their reps were very prompt. They answered all the questions that my husband and I had. If I had a question they didn’t have an answer to when the installation was happening, they call me back immediately. It was very well-done. The installation experience was fine. There were a couple of nails here and there, but nothing terrible and there was no damage to the house. We love our decision to go solar and Vivint Solar was great to deal with.

I heard about the benefits that I can have with a solar system and what the government would give me back in tax refund. I got interested and I researched the companies, what is out there and what could be in my area. We chose the design of Vivint Solar's panels. They’re high quality and I liked the overall experience that we had with them. When we sat down with George, the sales representative, that was what made the difference. He was more hands-on on this whole project. Everybody else would give us the documentation and tell us what we have to submit with the county and with the HRA. On the other hand, George said that he was gonna take care of it. I didn’t have to move a finger. It was all done by him and it was very convenient.

I looked into getting solar energy services before a friend recommended Vivint Solar. I got so many calls, but it wasn't a good time and I had to put it on hold. When my husband's friend said that they got Vivint Solar, he gave us the girl that can come over and answer all our questions for free. Our enrolment experience was easy. If we encountered a problem, they noticed it, not us, and they came out and fixed it. They are a company that is very easy to work with. We wanted to cut our electric bill, go a little greener, and save some energy and we noticed a cut. Vivint Solar is a reliable and friendly customer service company.

I have been a Vivint Solar customer for 5 years. Everything in my home was working well until there was roof leakage, so I called Vivint Solar Customer Service. They were able to help me and sent their roofing crew to my house. When they came, they had told me that they had fixed the leakage issue. It rained the next day and my roof leaked in the same spot as before. I called Customer Service again and they surprised me by saying that the roof leakage was fixed the first time and that I'm now on my own. They also suggested that maybe my roof is old and I should replace it (my roof is 12 years old). They told me that I have to find a roofing company to fix my leaking roof. The roof couldn't have been fixed if it was experiencing the same issue as before. It can't be determined as fixed if it was never tested, so they couldn't have known for sure that it was fixed.

Vivint Solar came to the house and offered to put solar in free. They also paid me $500 to put it in and it took them 15 minutes to do it. Their salesman was very nice. We had to call them once because, for some reason, one of the guys forgot to do something and they corrected it right away. My electric bill was about $12 this month and I can live with that. We're very satisfied with our decision to go solar.

I wanted to have lower prices on my utilities so I looked into solar energy services and had it installed. Vivint Solar came and turned it on but I found out it wasn’t on for a whole month. Vivint should’ve known that it was off. If something happens, they were supposed to call you to let you know if something was wrong, down or broken. They should’ve been out but nobody came. When I thought I had solar, it was only gonna cost me $124 a month and I was supposed to be only paying gas which was only 15 bucks. Now, I got a $300 bill from San Diego Gas and Electric. Nevertheless, the rep who helped me get it all set up is supposed to come by today to talk to them. He’s been here step by step for me and he answers all my phone calls. So, he’s been really good.

I checked into solar energy services a couple of years ago but I didn’t go with it as it wasn’t saving me any money. I talked to Vivint Solar and they started giving better deals, so I was open for it. Their people and I had a good interaction and they put the system up. It took about five months to get it turned on and when they did, it didn’t work. I had to make an appointment and it turned out that the guy had to reprogram the inverter. It has been working ever since. I would recommend Vivint Solar.

We live in California and you can't build a new house without being solar. It's the way to go. We've been looking into solar energy for years and we would find a company that would say that they were gonna come out and meet with us, but they never would show up. Vivint Solar was recommended by a friend who had their solar energy system installed. The customer service has been so seamless. The rep showed up and showed us the details of all that was gonna be going on. We signed up and we love that he took care of everything else, including the interaction with our HOA and between our local city and SDG&E. Our solar energy system has gone live since September and we’ve noticed that our energy bill has been significantly cheaper. We’re 100% satisfied with our decision to go solar and we've told most of our neighbors that Vivint Solar is the company to go with.

We had Vivint Solar's rep Adam over at my mom's house and I had bazillions of questions for him, which he did a great job in answering. He was a really great guy. He also showed me on his iPad how to go online and see everything, and how I could go online on California Edison and give them the detailed information that they needed, which was the last 12 months of usage.

The reps from Vivint Solar were a husband and wife group and when they came to our door, they answered all our questions and were very nice. Our decision to go solar has been good so far.

Vivint came here soliciting and at first, the security guy came, and then the solar man came after. I've had no issues with the solar part of Vivint. They've done everything that was needed to be done. They had to upgrade and put enough panels at first. They finished putting more panels but the re-plastering of my house was not done. So, somebody came and re-plastered with it. They didn't paint it but the guy who came said he was rechecking the whole system, and he would contact someone about the paint where the panel was reinstalled.

Vivint Solar did a presentation for us and the rep who came answered all my questions and was very professional. The installers were also very professional and did a good clean up job. I'm on Long Island, New York and we had to go through lots of hoops before we were allowed to turn the panels on so they've only been turned on for about three weeks now. We're generating electricity, even though the days are very short, and the system has created 400 kilowatts of energy so far.

When it came time to sell my house, the prospective buyer rightfully needed clarification on the contract. He first went to Vivint customer service and they could not answer his questions --they said they would get back to him. Didn't happen--my agent and I then tried and still no answer. Finally we contacted Vivint legal. This took over two weeks and the prospective buyer was so put off by the lack of normal customer service that he decided not to buy my house. This cost me a fair amount of money. I then wrote legal to try and negotiate some type of settlement to no avail. In all good conscience, I cannot recommend Vivint due their lack of good customer service.

Well overall I have liked Vivint Solar. I knew I was not going to save much but it’s nice only paying a PG&E bill of less than $20 each month. Some months I produce a lot of power and some I do not so it washes out. My buyer beware is when I was working with the sales rep and he was sizing and selling me the service I explained that I would not be in the house more than 5 years and what would the cost be to remove the service. He told me $450. Asked my neighbors who also had them installed and they are shocked that if you sell your house you can transfer the service to the new buyer, purchase the system. Because I have not used them for 6 years if the buyer does not want to take over the service the only way out which I am still waiting to hear what the cost is to prepay. What is this. Tried to contact sales rep no longer there. I think I am screwed.

I never put solar on my home until Vivint Solar stopped by and if I can transfer it when I sell it or if I can move it if I moved to another home, I'm good with that. It was all about saving some money now. Vivint Solar was great, from the salesperson to the installers, and anytime I had to call customer service. I'm very pleased with them. Enrolling with Vivint was extremely easy. I didn't have to do anything other than answer some questions. The fellow that I worked with made the process simple for me. He did all the work. When I started looking at the screens to see my energy usage, I really didn't know what I was looking at. I had to have somebody explain that to me so I called their customer service and they've been great. October was my first full month. It was a good month based on what I don't have to pay our electric company and I'm hoping that November will be the same. We've already told our neighbors about Vivint.

The Vivint Solar sales rep was going door-to-door and he was awesome and very informative. The nice part about the installation was everything that the sales rep told me was exactly the way it worked, so I was extremely satisfied. It is a little cheaper, but the rep told me I wouldn't be seeing the real savings for six months because it has to build up. He told me the truth about everything else.

We purchased our system, had it installed in Sep 2018 and noticed it wasn’t producing. We called spoke to a rep and they noticed we had some panels that are having issues and need repair. Well a month later we still haven’t been scheduled for the repair and every time I call I get the run around. Stay far far far away from Vivint Solar. I recommend using a local provider. We were told they don’t have a technician in our area and they don’t know when there would be. They also told us they don’t guarantee production and that’s not what we paid for; we paid for the equipment, so they wouldn’t remove the system either. So I say to all, AVOID this company!!!

Vivint was doing an advertisement in my neighborhood, and I knew that my niece had the service and she was pleased with it. The guy gave us examples of what the bill would look like before and after, and he showed us that other people have saved. Everybody that we encountered was very professional and helpful. They got the enrollment through everything, and if I had questions, it was easy to call. They gave us a timeframe but they completed the installation early which was nice. Everything’s been going smoothly and I'm very pleased with the service so far.

I have been thinking about going solar for a long time and I wanted to do it to love my Mother Earth but I could not afford it. Then, a guy from Vivint came door-to-door and I got it because it was not gonna cost me anything out of pocket. I was happy with how long the overall process was. Vivint worked with me and it was at least four to five months from when the guy spoke to me to the actual turning on of the solar. There was a little snafu with the county coming out here and checking everything, and then Vivint had to redo the circuit breaker box and added new circuits to it. I've had some issues whenever I tried to contact Vivint due to the time change as their service center is at Utah and I call from California. We try to get ahold of them when they are open but it is not a big deal as I usually get somebody. Going with Vivint has been great.

We had high electric bills and we didn’t have tens of thousands of dollars to put into purchasing a system on our own at the time. The plus to enrolling with Vivint Solar is that there’s no out of pocket cost. So you’re saving from day one because it’s not your system. But the minus is that you don’t own the system so you are paying somebody for your energy, albeit at a cheaper rate. And a 20-year contract is a long time. That worried me when I did it. If I had to do it again today, I would probably purchase a system outright.

We've been looking to go solar for several years now, but we were never approached with the right deal until Vivint came along. We had a Vivint salesperson knock on our door and he had some great programs where we didn't pay a penny upfront and we only paid for the solar. They also made the enrollment process very easy. They did everything. The customer service that they offered was fabulous. If they don't have an answer, they call us back with one.

I looked into solar energy services because of the future of energy resources and so far, I’m happy with my decision to go solar. Enrolling with Vivint was very easy. The salesman, with whom I interacted several times, was very good at explaining things. He explained the process step-by-step and answered in detail any questions that I had. Also, the installation team was prompt when they came out to my home for the installation. The foreman in charge handed me the paperwork and explained what was gonna happen. They were very efficient in what they were doing and the installation was professional. I’ve got one electric bill since starting with Vivint and I noticed that my bill decreased by a third. The whole experience with Vivint has been great and everything went smoothly.

I have had nothing but problems with this company and my panels aren't even functioning yet. I signed up in May, told the salesperson I was getting a new roof in July. He never told the engineers. I never got the panels installed until I finally threatened to cancel the whole project. Got the panels installed in August. Now 3 months in, I was told it could take an additional 10 weeks before the panels would actually be functioning. Now we're in November and we have less than 9 hours of daylight! Now I've been fighting them for almost 3 weeks for a missing form. I keep emailing them to tell them I never got the form and each email is sent from some other CSR. I can't get a real email address, just automated responses. If I could I would rip the things off my roof tomorrow. DO NOT USE THESE PEOPLE.

I looked into solar energy services for reduction of cost and knew about Vivint Solar through a flyer. It was painless to enroll and was as easy as could be. During installation, they waited on me to get my new roof put on. Then, they came over, insulated it and put all the equipment on in one day. Waiting for approvals from Nevada Power was the worst part and it took almost six months. I dealt with a different solar company that was going to cost a lot more and would have taken a year and a half so, I wasn’t surprised. So far, I’m satisfied and I recommended three people around here already.

Vivint's customer service was great. Once the solar was activated, I have yet to be unhappy with the service. Only concern I had was it took nearly three to four months before it actually got activated. But other than that, I'm very, very happy with Vivint. The representative came three to four times before I let him in, and we sat down to talk. His persistence and consistency really sold me to it. My neighbors also were in the same contact with this gentleman, and we talked about it and we all ended up getting Vivint.

I referred my girlfriend to Vivint Solar and she got solar panels this summer. Hers was installed in September and they said that they would give her and me $500. Her $500 check came but weeks went by and I didn't get mine. I contacted my agent, Bruce, and he said that he was gonna look into it and that he was sorry that happened. Finally, a check came and the check is an amount of $165. They said they were gonna send the rest out and that they told the understaff. I've been waiting for the whole amount for about a week. The reps are nice, but nothing is happening. I get switched around from this person to person and then they would they were sorry this was happening to me but it happens again.

When I purchased the panels, I was told it would save money. Because it took so long to install and get started, it has cost me more money. I was told in an email that the initial first month payment in October would be reimbursed if the system was not operating by then. The first payment was due on Oct. 1 and the system was turned on September 30. I have sent all paperwork including the payment taken out of my checking account. I have been on the phone for 40 minutes yesterday and another 30 minutes today. It would appear as a senior citizen I have been lied to and they are not going to reimburse my payment. I feel I have to contact BBB and one of the news stations.

I had wanted to install solar but the cost was a factor along with my age, how long I would be in this house and my bill wasn't excessive... When Brandon ** appeared at the door and offered Vivint's plan I became interested. Brandon was an exceptional rep for the company. He was knowledgeable, clear in his description of what would happen step by step and was very patient with my questions and concerns. Each step had people working on my house that I would give excellent ratings. The person that checked the house was efficient and clear in his explanations. The installers were equally as efficient and finished in record time. Brandon has come back to give good direction as to when it will be installed. I have recommended this company a variety of times to neighbors and other friends.

I was attracted to solar for ecological as well as financial reasons. We heard years ago that there would be an upfront installation cost of $12,000 to $15,000, which we would recoup over a period of about 10 years in savings. But I wasn't prepared to fork over that money upfront. So when Vivint Solar said that now that the electric companies have moved towards acquiring solar credits, it's underwritten and it would be no cost to us to have solar installed. Right off the bat, that attracted me. They explained the arithmetic, which was very simple. We buy solar power from them at a somewhat lower cost than what PEPCO charges especially with their surcharges. Then Vivint sells it back to PEPCO. They deduct it from our bill and we pocket the difference.

We had a hot tub that used to make our rates go sky high. We got rid of that and I thought that instead of getting rid of things that take electricity, how about we think about getting some solar and see if we can save some money. So, we started looking into solar energy services. Jason, our salesman from Vivint, came around the neighborhood and talked to us about it. He's been very helpful. Although it took a while to get the system up and running because they were slammed with new customers. I understand that. The enrolling experience was good. However, I'm a little confused on why we have to have Wi-Fi in order to have the solar. We think it was to get your bills ‘cause we didn't have it in the house, and now, that’s just another extra bill. Other than that, I like the referral system. I got five of my friends to sign up, and we’re all happy.

THIS IS THE SECOND TIME THIS HAS HAPPENED IN THE LAST 10 MONTHS: my system was down for over a month, I had no idea until I received a bill from my local electric company, PSEG for close to $200 for the month, Vivint removed close to $300 that same month even though my system was down. They claimed it was "an estimated bill". If they were "estimating" my bill, shouldn't they know the system was down? Well... no they did not. Then after TWO MONTHS of the runaround and back and forth phone calls, they deny my refund.

Updated on 11/30/2018: This is an update to my earlier review... After Vivint not taking responsibility for creating the environment that led to my issue, I called to set up removal so that I can have my roof repaired, the customer (non)service rep told me that I had to pay $499 before they would even look to schedule my removal. I paid the fee...they took my $499...then proceeded to tell me that there is no crew in my area and that they have NO IDEA when there will be one and that they will be keeping my $499 dollars. So it could be a month, 6 months, a year, who knows how long before I can have my roof fixed. I feel like they have not only stolen $499 from me, but also the money I have to shell out for a new roof!!! For the love of everything holy!!! Do not let these swindlers into your home!!!

Vivint Solar's reps said that I could save on my energy if I went with them. Also, I have a lot of sunlight on the roof and they said that it would help out with the energy. So, I enrolled with them and that process was easy. It also went well and their reps were very friendly. But recently, I had a hole in the roof and it took a little time for me to get to the right department in order for me to get the process going on them coming out and removing the panels. Since they've done that, everything has been going pretty good. The system they put up is helping with my energy bill, so I am paying a lot less than I was before.

We agreed to let them install solar, they did the install and then the problems started. They only left me with one circuit so I called the tech dept. the night of the install and was told they would get back to me. Then they wanted to do the inspection so I asked them about the circuits again and was told to let them do the inspection and then they would start a work order for a new circuit box. I waited about a month and no one called me. So I called them again and was told that there had not been a work order put in so they would create one. Then again I heard nothing. So I called then again and was told that none of the previous conversations had been noted to my account and that if I wanted more circuits then I would probably have to pay for it. So now I am waiting again for someone to call me back by Friday. Wait, Wait, Wait. I am so ready to call Fox 13 and a lawyer.

I was bouncing around with the idea of going solar and when I got in touch with a Vivint Solar's rep, I had a bunch of questions for him. He gave me a website that I can go to,check things out, and read feedback about them and the PPA program. When I first enrolled with them, I didn't know much about the PPA, so most of my experience with them was inquiring about the actual panels and setting up the dates. Then they came when they said they were gonna come. They projected the time and how long it was gonna take. The agreement and my records were very thorough. The tech rep, Misty, went to each one and asked questions. We did so much interview and I called there even after hours. She would answer my questions and it was great. She explained things, but if she didn't know, she found out. She did a great job and went way above and beyond.

Enrolling with Vivint Solar was easy. Their customer service was very nice, professional and pleasant. They came out, took care of business and kept me updated with the progress. However, it took about three months getting Nevada Power and the county to turn everything on. Other than that, I've been live with them for three weeks now and I'm fine with my decision to go solar.

My neighbor had Vivint Solar installed in their home and I asked them about it. She explained to me what their program was and I expressed an interest. Then, a Vivint sales rep came to my door, went through everything with me and left me his information. I asked him some questions that I could not find in the material that he left me. I also called a lot of times and did my due diligence. I asked for someone that was on the program whom I might be able to speak to as a reference but the rep was not able to provide me with that. The rep warned me that the enrollment process was long and inspections needed to be made on the part of the city and with our local electric company. I was prepared for that though I hoped it would not take quite much time. I understood the backlog and all the process needed to take place. Nevertheless, it was an easy and great enrollment process.

The solar system from Vivint Solar was up there for six to eight weeks, but it wasn't working. And we just got it fixed last week. When I got the app, it showed no solar at all. We were a little disgusted that somebody didn't come out after installation and turn it on, instead of just expecting us to know 'cause we don't know anything about it. They should also check the Wi-Fi and make sure all the information is going through because that's a little overwhelming for older people who aren't computer people. They talk you into getting it and all that, but nobody makes sure it's working, and that wasn't good. But they got right on it when they realized that there was a problem. They came and replaced things, and went up on the roof and fixed things.

I've been thinking about solar for a long time and even thought of making my own panels for a while. A neighbor up my street got solar and told me about Vivint so I called them, had someone come out, and now I have solar. The enrollment process was easy. The gentleman named Doug was very pleasant to deal with. I also find all their guys very nice, friendly and polite. Just after I was getting it installed, PNM, the electric company, told me that my rate was gonna go up to $68 a month. Now, combined with Vivint Solar and the minimum fee that I get from the electric company, it's $60 a month so I'm saving $8 a month. It is nice to have Vivint Solar and I'm very satisfied with it. I'm glad I did it.

I got tired of high electric bills and decided to look into solar services and I'm happy with that decision. One of Vivint's sales guys came by in the house in the summertime. Their reps have been very professional and the guys that did the installation did a great job, although they did break a water pipe I was able to fix it. That’s no big deal. They got an estimated bill of $96 a month. My bills have been $300 plus over the summer because it’s been so hot. But as of right now, I’m hoping that the bill goes down a little more than what it is at $96. But it is better than what I have been paying. Overall, the experience with Vivint Solar has been good.

Customer service is terrible about returning calls. Long wait times for calling in and then they constantly put you on a '3-5 min hold' every time you ask them to look into something. Homeowner's insurance claim filed to get wind repair done on roof, but claim denied. Said roof was extremely deteriorated and solar should never have been installed in the first place. Then it took me over a month to get an appt to get the solar panels removed so I could get my roof redone, back and forth with them because they said the homeowner needs to be there, but will not compensate for lost work time.

Enrolling with Vivint Solar was very good and the installation was outstanding. However, the timeframe was not quite what I expected. From the date of installation, until the system was turned up, it was six months, which seemed like an exceptionally long time. I wanted cost savings and I'm very satisfied with the decision to go solar. I’ve told my other family members about Vivint Solar.

Unfortunately NO stars is not an option. Anyone considering this company, do not choose them. They are rogues!!! They will be nice and pretend to be nice while you are signing the contract and before the install. It will be a completely different story after. They will MANDATE directly debiting your account without you having any idea how much they will deduct. If you do not agree, they will NOT GIVE YOU access to your bills and yet send threatening debt collections to you each time. For almost a year, they have blocked online access and refused to send any bills. Instead they will claim they cannot mail any bills and they also cannot email any bills. You will only have ONLINE access if you allow them to automatically deducting any amount from your account each month. BEWARE and choose another solar provider or keep with your current BGE or Pepco.

One of Vivint Solar's reps came to my door and this is the second month it has been in process for. The enrolment was very easy and their reps were very good and responsive. However, our SDG&E bill was incorrect the first month and it’s almost impossible to get ahold of SDG&E because they weren’t supposed to bill me for the electricity, but they did. They took that on my account. And when I tried to call, based on many numbers they pass me off to, I finally gave up trying to get ahold of them. So I’m in this process of having to deal with SDG&E. I don’t know that the solar company has any responsibility in that. Nevertheless, it is a glitch. Other than that, the electricity bill is much lower. Normally, it would be $200 and it was only 80.

Willy, the salesperson from Vivint Solar, came by my house, and talked to me about the solar panels. We went back and forth for quite a while before I decided to go with it and the system was activated on September 18. The setup process was very professional and the installation was perfect. It was so quiet, I didn’t know that they were up on the roof. The only noise we had was when they cut through to hang the meter outside.

I am writing to show how dissatisfied I am with Vivint Solar. Back in 2015 we had solar panels installed. A year later we had a new roof installed because of hail damage. They came out and removed the panels. It took six months to have someone reinstall them and then they were not installed correctly. We have had many technicians come out but when we have problems we do not seem to be able to get any answers or when a technician is scheduled we get the same response. They did not come out because "they were in a car accident." Recently we have been trying to get a home equity loan and I called Vivint Solar and the only way they can be contacted to remove the "lien" on our house is to e-mail filings. I was told that there is no number or person I can talk to. I have been very unhappy with Vivint Solar and would not recommend them to another person.

My utility bills would jump up to $400 every summer. I was looking into going solar because your bill will run the same each month once you got solar. I really liked what Vivint's sales guy told me so I signed up with them. They hooked up my equipment last month and when they came out, they went through the steps and put everything up. They were on schedule and most of the things that they told me worked out just like they said. Their reps have been really nice and they kept me informed of the steps they were going through. Overall, the service was good and I noticed that it didn't take as much equipment as the company I was talking to before. They also gave me the runaround while the guys from Vivint were shooting straight. A couple of my neighbors also got Vivint and took advantage of their offer.

I thought that going solar was a good idea, but I did not have the time to look into it until somebody from Vivint Solar knocked on my door. I had actually heard of them because of an investment I've made in a solar company that went south. A year ago, in October, they talked to me about signing up. Then, they installed it last December, the day after Christmas. However, I did not get the system activated until sometime in August of this year. The customer service provided by Vivint Solar was okay. They were constantly saying, "Well, you have to recall what it's like, how did we do this", and it was kinda overdone, though.

I took 4 months for them to schedule a panel removal so I could put on a new roof. They did not show up, made no effort to contact me. Scheduled for following week, they did not show up, made no effort to contact me. Scheduled for following week, showed up late in day but got the job done. I called to schedule re-install after roof was done. Scheduled for 2 weeks to re-install. Vivint called to say they made a mistake and rescheduled for another 6 weeks out. They showed up on time but did not finish the job. Never contacted me. Just left. I called them to finish the job, they said they were book up for two months but would try to schedule something sooner. After a few more calls I finally got a date 3 weeks out. They showed up and finished the installation - but not correctly. Now two panels are dead and the wiring is wrong so the circuit breakers do not provide proper protection.

I wrote a review in September 6, because Vivint Solar has taken money from my bank account to cover the billing from other customer. The initial money that they took from my bank account was refunded a month later after my complain review. But then the next day that I received my refund, they withdraw again my bank account to cover another customer bill. That was a month ago, and even dough I spoke with a customer advocate in Vivint Solar and with a supposed supervisor in the billing department, I haven't received my refund. I sent another email asking to get reimbursed, they finally answer that my refund will be processed in 6 or 8 weeks. They took my money without authorization and to receive it back I have to wait more than 3 months, unacceptable. Someone know how can I get out of this contract with Vivint Solar?

We just started a contract with another company and the rep from Vivint Solar came to the door. He and my husband were talking and my husband liked him. So, we ended up switching to them. Our salesman was a great guy and we had no problems with the installation. Our first APS bill was minus 33 and I’m satisfied with that. However, the other company’s contract was the same price for 10 years and then, it went down the next 10 years. Vivint Solar kept going up until it was a lot more than we were paying before. In that sense, it was not the wisest move, unless we can pay it off.

You can save on your electric bill with Vivint Solar. They came in February and it took them about five months to get the stuff up. The rep and the installation crew were all okay. However, I’ve had three roof leaks and so I called them out. Everywhere they put those things, they didn’t seal around them, and I had a small leak when the heavy rain came. The roof leaks caused me some problems. They said it wasn’t their fault, so I had to get a roofer to come out here. The man came out and took pictures. All those things up on the roof, where they put the spikes down, had leaks around them and they needed to be sealed. I also called them about two weeks to make arrangements and I called one person yesterday to have something taken off. Overall, I’m not gonna recommend anybody to Vivint Solar.

I’m in California and I’m tired of the high cost of my provider. I heard about Vivint Solar through a friend and I’m glad I went with them. Interacting with the reps was good and there were a lot of people calling me. The installation crew was amazing. They didn’t make a mess and they did their job. I’ve been with Vivint for less than a year and I’ve seen lower costs. My first bill was only $9 and I’ve been waiting to get my next bill. I registered online but I forgot to register my account number and I finally did that. Vivint Solar is great. They’re a company of integrity and I could trust them. They would never bail on us.

Enrolling with Vivint Solar was a complicated and extended process, it took quite a long time for them to go through the process, and actually getting me up and running. Once we were up and running, it’s been good. They’re very responsive when I call them for information. I started looking into solar service because of the multiple tiers that PG&E was charging and the skyrocketing costs and so far, I think going solar was a good move.

A few weeks after the solar system was installed in my roof, we had this big rain and I noticed there was a leak in one of the bedrooms. I called Vivint and the guy who came out said it was probably from the roofer who did my roofing before. But I heard a big loud noise when Vivint was installing the solar. It seemed like they dropped something. Anyway, the guy sealed the whole thing. He said that out of courtesy, he would fix it since he was there already. That aside, having the solar has been good so far. I wanted to save me some money from PG&E and I haven’t got any billing from them so nothing is due.

Our friends have had Vivint Solar for four years and they really like it. I did some research and finally, I called. I got this really nice fella in Utah by the name of Austin. We went over the program and I said, “Let's do this.” Vivint Solar does a lease program and we decided to go that route. We didn’t buy because at our age, we won't be here in 30 years. That was in April and because of all of the inspections, we didn’t get permission to turn on until the 7th of September. When we got the permission to operate, I went out according to what I was told and I flipped the lever to on. But that wasn’t all of it. There was another thing you had to turn and another thing you had to flip, but nobody told me that. It wasn’t in my email. I called and told them what the situation was. They said that they would put in a claim for that.

Vivint Solar said they'd be able to cut my year-end payment to PG&E by having more solar panels. I set up an appointment with someone that I met at the Business Expo and enrolling with them was fine. The system was installed last May but I couldn't turn it on until September this year. It took so long before the system got to be activated, which sounds ridiculous to me, and since I got a bill for $44 in October and now I got another one for $66 the other day, I'm not sure I made a wise decision. I thought it wasn't supposed to be very expensive. And I'm not very impressed with the customer service provided. They never called me back. They should improve responding to emails and phone calls. And I really would have preferred that they came and turn on the system rather than emailing me instructions on how to do it myself. That's really not smart of them to do.

The enrollment with Vivint Solar was a good experience. It took a little bit to get what I wanted but once everybody was on the same page, it went through really good. I had solar panels for our pool. I talked to Kevin, the sales rep, and I said that if they were willing to remove the solar panels and dispose of them, I would let them put their solar panels where they want. It was a done deal and that’s where the whole thing went in. I was completely satisfied after that. I've had savings bill-wise since going solar and if anyone asks, I would tell them to look into it.

We've had solar for three years and then a Vivint Solar guy came to the door and said we could get some additional panels if we’d take care of the offset, the true-up by PG&E. He explained so we went ahead with them. It was a very slow process on their part though. They would say we gotta get city inspector, our tech rep, and PG&E all out here. One would show up and the other two wouldn’t or two would show up and the other one wouldn’t. It was mistake after mistake. It should have been done in about three weeks but it took three months. We should have been operational around July but we didn’t get going until September.

I got my Vivint alarms for the house first. Everything was good with that insulation. Next I decided to go Vivint Solar in January. First the salespeople were nice. They were very supportive. Until all the problems started coming. First it was they did not have financing here in Nevada yet. So I had to wait 1 month. For their financing to get approved in Nevada.

The salesman that handled my case made my enrollment to Vivint very easy. He was always there and would get back to me right away. If I had any questions or concerns, he went out of his way to get me an answer really quickly. If he didn't have the answer, he would call his headquarters and someone from that office would get us the answer. I didn't understand the billing that much and my salesman went through everything with me and walked me through it.

Our main objective is to reduce the cost of living and I'm somewhat satisfied with going solar. The bill is fairly low and it's been good with Vivint Solar. My neighbor put it in and I decided to put it in as well. Enrolling with them was very easy. The sales rep came to the house and their installation team was great especially with their manners, the way they did their work and how clean they were doing it. And the reps that did come up were very knowledgeable about different things of solar and control panels. I had another group come up to me and they were gonna have a bigger job done and they didn't wanna put the system on the house because it's a log cabin and then it got a foam insulation on the roof. But Vivint didn't have any problem at all.

I have a number of people in my community that have Vivint solar panels up on their roofs. I was hesitant but I thought about solar panels so I called Vivint and I asked for someone to come out and speak with me. I ran a business for 30 years before I retired so I have a pretty good way of analyzing people sitting around me as to whether they're giving me a sales pitch or being truthful with me. And I was hardly impressed by the young man that came out to speak to me.

Don’t go to Vivint Solar unless you want these three things to happen. Here is my customer ratings and review testimony about Vivint Solar: 1. Display crooked wire across the front of the roof. That means everyone can see their shoddy work. I can understand that there may or may not be flexibility on wire placement on the roof, but simple straight lines or L lines would be a much improvement. You would logically think the goal is to hide the wires best as possible would be the goal. The installers must have tried their best to show wiring for everyone to see. Apparently the sales rep mentioned that the lines could have been placed in the back of the roof out of front view. At least sales has common sense.

Our neighbor said Vivint Solar sounded like a pretty good deal. He tried it, he was a year ahead of us. He gave us a salesman's name, Mark. Mark contacted us, set up an appointment, and talked to us about the system. He explained the process a little bit as well as some of the steps that would result if we decided to go through with it. My wife had a couple of questions about the design. She wanted to make it more aesthetically pleasing on the roof, balance off the rows so there would be no partial rows, and try to hide the wiring as much as possible. All the technicians were very courteous when they were out here. They were polite and they were very receptive to ideas we had of hiding the conduit in the pipes so it didn't appear as visible from the street. They were very good at doing all that.

We were very hesitant about solar panels for many reasons, but the sales agent was able to convince us that Vivint was the company to go with. He was very knowledgeable and that the company would work with us. We explained that we were planning to install vinyl siding in September/October so solar panel installation should probably be after vinyl installation. Sales agent said that would work because they were booked with installations through end of October/November. He also said that it would be no problem if for some reason we needed solar equipment removed because of siding installation. All we had to do was given him a 1-2 week notice and he would have a team come and remove whatever needed to be removed. There would be no problem.

I have requested Vivint to take the solar panels off my roof so I can replace the shingles on the roof with a brand new roof. However, I have talked to Brylar for close to an hour 10 days ago, and today talked to Emma for 20 minutes without a scheduled date to remove these unimpressive panels which has not saved any money. I may have signed a contract, but I had no authority to do so. I am also unemployed but a retired computer engineer. I asked politely but it goes like this. Either you come by the end of this week so I can hire another roofer, or I will disconnect the panels from the internet and will have the owner of the house not pay the bill. I am a man of my word and am super frustrated with your customer service. You promised savings. NADA!! You promised to come and take the panels off the roof if I was to replace it. NADA!!

I have done some checking and apparently my issue is not isolated. I strongly recommend staying away from Vivint at all costs. Since Vivint refuses to follow anything resembling upstanding business practices, I have been forced to proceed with seeking further assistance to address issues with this "company." Vivint Solar is charging for a service they never provided. I am supposed to be billed based on the amount of energy I produce. My new system has been live right around 2 months. In the month of Oct 2018 I got bills from Vivint and JCP&L for power. The JCP&L was the typical $117 I pay this time of year. The bill from Vivint was a touch over $128. After several calls to Vivint it was determined that they were charging me based off an estimate because their system wasn't properly connecting and reporting production numbers. This resulted in my power company charging me as they always do since I used their power.

This company's customer service is the worst I have dealt with. I bought a house with solar panels already installed and as the new owner, I had to have the contract transferred over. I have had many issues so far: Not getting statements, different per kW/hr charge than previous owner, login not working. They didn't inform us on anything... Didn't even send an email saying we had to create an online account. Once I did create an account, nothing was showing up. Apparently since new wifi was installed (as it always is with a new owner) the solar company had to come and reconnect the receiver to the new internet.

My husband and I had inquired a little bit about Vivint Solar but we had heard that you have to have spent a certain amount of money to get it. We weren't sure that we qualified and I wanted to let my son use them for a year and tell us how he felt about it before we jumped into it. Dave came to our house and he was excellent. He explained everything to us, went over everything and anything, and answered any questions that we had. He was top-notch as far as explaining everything, the ins and outs, and what was gonna happen. At the time that we had it done and they did the evaluation, we were spending time in California with our other son and grandchildren, from January to March. Now, we decided not to go as often, so we haven't been going for the last two years now. So we called Dave back, and they came and reevaluated and added some more panels for us on another part of the roof.

One of Vivint’s ‘scouts’ knocked on my door to pitch solar energy. I allowed the ‘scout’ to do his pitch to me on my front stoop out of curiosity over solar but soon realized this service was not something I wanted. At that point my 6 month old was crying audibly from inside my home almost waking my 2 year old who was napping. I informed the ‘scout’ I was not interested and had to attend to my infant and to not come back later. The scout then continued to press the matter and replied ‘so you wouldn’t want 6k? Ok that’s crazy, I’ll be back later’ even after I stated multiple times I did not want to do business with Vivint solar. This tactic of pushing and not backing down after I declined service is deplorable especially if a person has to attend to their children. I would hope you better train your ‘scouts’ to listen to the people they are trying to pitch to for your solar panels.

I have the Vivint system on my 2,600 square foot home and delighted with it. I have 26 panels. It was installed in the fall of 2016. I'm on the POP (Pay on Production) program. The first year my true-up was a little more than $600. This year $0. I'm happy as a lamb. If I were reviewing only my system I would give it 5 stars.

I liked the Vivint Solar rep's approach and his professionalism, and I wanted to hear him out. I let him into my house to talk about Vivint Solar. The fact that I could do solar energy at my age with no investment, and put back into the grid, and ultimately, get a little bit of savings was a no-brainer to me. It was very easy to get enrolled and started with Vivint Solar. I was confused about how the billing would work once Vivint was set up, and I didn’t realize I’d be paying both companies. Other than that, everyone I talked to at Vivint has delivered as they said they would. That’s very refreshing in this day and age where you get promises and they’re not kept. This way, I’m 100% behind Vivint, and I would recommend them to any of my friends. I’d also recommend my sales rep, Dave. He’s honest, he knows the product, and he’d give others a good basis to make their decision on.

A Vivint Solar rep came out into our house and since it would make the bills more cheaper, we decided to sign up with them and we’re satisfied with our decision. Enrolling with them was easy. They helped us with the paperwork that we needed and the whole process took about two and a half months. Their reps were nice and very helpful.

I was looking into going solar before that I was gonna go to the SolarShoppers, but the Vivint Solar rep came over instead and he convinced me to go with them. He was very courteous, very knowledgeable about the service and he talked my language so it was easy to understand what I would be getting from them. The offer was a good deal and I couldn’t let it pass by so I went with them. It was easy enrolling with them. Their reps did all the work and all I had to do is get the okay. From beginning to end, the process took about a month and a half. For this month, the bill came cheap. So at this moment, I’m very satisfied and glad that I made the decision to go with Vivint Solar.

I would never recommend this company for solar panels! My mom agreed to allow this company to put solar panels on her roof with the understanding that the solar panels would produce enough to lower her electric bill significantly. This has NOT been the case! First Vivint Solar sent someone out to assess the roof to make sure the shingles had enough life to hold the solar panels. This person said our roof was good for another 10+ years. The panels were installed and our house leaked terrible during the first hard rain and every hard rain thereafter until roof repair. The water leaked thru to the garage and has caused mold along with a ruined ceiling. Who knows what kind of mold and damage is behind the walls. My mom is a widower with serious medical problems, so was not able to call and is not good at complaining.

The cost of electric and gas fluctuates in the spring and the summertime versus the fall and the winter. The gas bill is really cheap during the summertime whereas electric is higher because you run your AC. There are two people in house and we were paying a lot. It shouldn't be that amount. We were thinking whether we needed to cut back somewhere or we were doing something wrong. But with the way things are now, trying to have cleaner air and going green, I thought going solar was a better move. It was a good time and a better opportunity for us moving forward in terms of using electricity.

Going solar seemed like a pretty good deal because there wasn’t any upfront cost. I also like the idea of getting my energy from a different company than SDG & E. Enrolling with Vivint Solar was easy though it seemed like a little bit of a hard sell. It was one of those deals where they had these first round door-to-door salesmen who, when I sounded interested, sent the next level up salesperson who was much more knowledgeable and was able to explain things a bit better. At one point, it seemed like it was too good to be true and that made me very wary. So when I finally called them up, I told them I still didn’t understand how they'd be able to do it without costing me anything. They then explained how the process worked.

It was great working with Thiago and Vivint. The install looks great and the production so far has been good. Total process took around 3-4 months start to finish. I got turned on in July and still had a couple $40-$50 bills from a Eversource. In retrospect I wish I added a couple more panels to completely eliminate the bill. Might end up adding in the future.

I like the idea that there's no money out of my pocket if I sign up with Vivint so I went ahead with it. And we like our decision to go solar so far, even though we've been having problems with Edison. And while Vivint's customer service is okay, we had issues with the workers who did the installation. They were messy and didn't know how to clean up after themselves. They left stuff on top of the roof and they were falling off. I would constantly find bolts. I collected everything and they had an inspector come out after the job was all done. I showed them to him and he asked if he could have it. Despite this, I would still recommend Vivint. In fact, I have already recommended it to a friend of ours.

More than anything, we wanted to get out from under the thumb of PG&E. Then the sales guy of Vivint Solar came by and started talking to us. All in all, dealing with him was really nice. He was friendly and wasn't high pressure. He told us everything and was very convincing, so we decided to try them. We filled out some paperwork to enroll with Vivint Solar and they also did some research on their end to see if we were qualified.

My electric bill made me look into solar energy services and since going solar is cheaper, I went with it. My enrollment with Vivint Solar was fine and their customer service reps are courteous and professional. The panels were installed on the backside of the house so you wouldn’t see it from the front. I'm satisfied with my experience with Vivint Solar.

Vivint Solar has been on the home I rent for 3 years. I can’t afford to pay the bill. Because it’s more than what I had to pay PSE&G. Because I was getting a low income subsidy. I will subsidize for 10 years at approximately $130 a month for my Electric. I told the Vivint Solar gentleman and gave them a bill showing them of the monthly payment from Universal Energy assistance. He told me my bill would be much cheaper than that. Now I’m forced to pay much more than I ever paid for electric. They bamboozle me and the landlord of this house. Hello.

I wanted to reduce my electric bill and I saw a neighbor sign up with Vivint Solar. I was told that their system would reduce my electric bill by about 40% a month. That sounded good to me especially in the summertime when I have my air conditioner going. Vivint had to come in and inspect my house, the attic and go to the roof. The city had to come by and inspect it too and I had to take a couple of days off from work. The installation team was okay and they did the job in one day. It took about four months after they put everything on the roof just to turn the system on though.

I've been looking into solar energy services for some time and was trying to figure out what was gonna be the best for me. I heard about Vivint Solar through my sister in law and the enrollment was flawless. The rep was personable. He talked to me, answered every question, and was able to answer and confirm stuff I knew. It took two and a half months from the beginning until the panels were up and running. Once, I thought I saw an anomaly on the amount of energy detected and they said that occasionally the Wi-Fi would go down and they wouldn't get the signal but that was okay.

My neighbor told me that he had Vivint put on his house and he asked if he could send the salesman over to talk to me, and I said, “Yes.” I was seriously thinking about solar energy to conserve the energy. Also, I have a perfect house to solar. The salesman came in and explained what solar was. I told him I was interested. He set up a date, and they came out to check out the house and the roof. It went very smoothly. Enrolling with Vivint was easy. The only thing that I objected to was that they did everything on a notebook. So, I didn’t get to read a paper copy of the contract. I’m used to reading paper contracts and I'm not used to reading anything on a notebook. But it went fast, and by the time I got the paper copy, I had signed my name to it without really realizing that that was what I was doing. Other than that, I would recommend Vivint. I was pleased with their work. They were fast, neat and they did what they said they were going to do.

Some people said that going solar is gonna save me money so I signed up for Vivint Solar. However, it was not easy enrolling with them. I have started three months ago and I haven't received a bill yet. I called their customer service three times to come check out what's going on but nobody showed up. Nonetheless, the panels look good and I would tell others that Vivint is a good company.

I wanted to try to help control the cost a little so I looked into solar energy service. Since my in-laws have Vivint Solar, I went with them too. The enrollment process was easy although the red tape was annoying. Nonetheless, the installation went well and the customer service team has been good. They’ve been pleasant and has been providing as much information as they could. It’s been a positive experience overall. But I’ll wait and see what happens with the bill to see if it is actually worth it.

We dye silk and have a steamer, and my electric bill last year was $500. It’s also really hot this year and we don’t have central air conditioning, but we have the wall AC unit. Still, we had a big energy bill. Vivint Solar's reps came to our door and they were very friendly and helpful. They explained everything to me and I was super pleased with their information. When we enrolled with Vivint Solar, the solar energy system had to get inspected by San Diego Gas and Electric but it took two months or so to get SDGE to come out here.

Thiago ** and Vivint Solar have been great from signing up to turn on. Smooth process with no hiccups. Thiago has great knowledge of the solar industry. Install crew was on time and professional. No regrets. This hot summer with AC always running no electric bills. Recommend.

Very bad customer service, don't work with them. I installed in my Long Island NY home Vivint Solar panels during summer 2017, and started to see water leaks from my roof, just under the panels area. Several phone calls with customer service, two visits from their technicians which of course concluded their absence of responsibility. A joke, one of them found a roof nail and identified it as the cause of the leaks. One nail for a 24 feet width leak spread!!! The sales representative was completely ineffective and didn't help. No paperwork or report of inspections. A real scam, they charge you to remove the panels if you want to have a professional roofer to inspect. Don't work with them, there are better customer service companies in Long Island.

My dad had been talking about getting solar energy services because of the cost of everything going up and we also thought that it would be a good, environmental thing to do. I took care of everything in enrolling him with Vivint Solar. That experience was great and the process was very easy. My dealings with the customer service rep were excellent.

Going solar meant savings and helping the environment. My husband set up the appointment with Vivint Solar and the guy that helped me was very nice and knowledgeable. He was persistent and very helpful. The process was faster than I thought and the representative did everything. He just told me what the process was like and kept me up to date all the time through the process. This will be our second month having solar and I was hoping that going solar would be more savings, but I haven’t really seen much of improvement. I got my bill, combined with the ones that I have to pay to Solar and the one I have to pay to the regular company, and it’s not much of a difference. But I have my sister-in-law interested in it and she was asking a lot of questions.

The enrollment process at Vivint was painless. Vivint did all the work. They did all of the permitting, all the schedule and all the inspections. Their reps were very professional and the workers that came here to do the installation, cleaned up nicely and were very efficient. I’ve mentioned Vivint to other neighbors and they’ve come over and looked at the install here. I also told them about the duration of time it took to install. It was all pretty much what you see is what you get. Vivint did a nice job. After I went solar, the first electric bill I got is down 30%.

When the salesperson from Vivint introduced the Solar Program they made promises that are still not being kept. Prior to Solar installation my electric bill averaged 95 dollars a month in the summer months while running the AC daily. The average in the Winter months was approximately 80 dollars a month. The salesperson guaranteed I would see a savings of at least 25-50 percent if we used their service. I now pay Vivint between 100 - 140 dollars a month. On top of that I still pay the Electric company 13 dollars per month. There is no SAVINGS with this system, plus Vivint got the TAX REBATE for the installation. This is a classic example of consumer manipulation and rip-off.

Super happy with my system. Signed up through Thiago ** who has worked with a lot of people in my neighborhood. Sign up to system. Turn on took 3 Months. Only gripe is that National Grid didn't allow one more panel. I wanted to even out the panels over my garage.

I was looking for something different out there as compared to other power companies and I was wanting to see how that would work. One of Vivint Solar's reps came over and he tried to sell their product to me. He explained well how it works compared to other companies. I then switched to them and the sign-up process was easy. So far, my interactions with their reps have been well. Vivint Solar is a great company.

The enrollment with Vivint Solar was so easy and the rep that I worked with was topnotch. I've dealt with a lot of people and I'd throw them under the bus, but I can't say anything bad about anyone that's been connected with Vivint Solar. Also, my first solar bill was $4.35.

I've worked in power generation for most of my life and I was interested in solar energy services. Somebody came down the street and was selling Vivint Solar. The enrollment was very easy and it took around seven months before the panels were up and running. The installation was slow but they got it done. And then it seemed very, very slow after that because there were various people that had to sign on and splatter ink everywhere. But that's typically the way it is today and something you put up with. The reps wanted to know how things were going and I said it was taking a hell of a long time. They tried to placate me but I told them to not bother and to just get it done. Other than that, the cost has gone down to me and this is pretty darn good. I'm happy and satisfied.

Switching to solar looked like a good deal and a friend of ours referred us to their salesperson at Vivint Solar. The enrollment process was simple, but trying to find out what your bill is is a chore on the computer. The last bill we got from Vivint was $128, which was a little more than we had anticipated. But everybody has been great and we would recommend them.

I'm darn satisfied with our decision to go solar. Our PG&E bill made us decide to look into it. Vivint Solar was putting up a lot of solar in our neighborhood and so we started talking to them. Signing up was great. It was so easy that we just put on additional eight panels after they reached out to us and let us know that we were eligible for them. They came out, did everything, and the panels were installed in no time. We've had a good and smooth experience with Vivint Solar. They’ve been responsive to any questions we’ve had. We’ve already recommended them to a few neighbors and family members.

When I got my electric bill for the year, it was running around $600. It was really atrocious because of the air conditioning in the summertime and we got a six-bedroom house. I decided to start looking into solar energy services and we checked with other solar companies. But I wasn’t quite happy with what they were offering so when a gentleman from Vivint named John knocked on our door and asked, I decided to give him a chance. He came in, talked with us and explained what they were offering, and I decided to go with Vivint Solar.

Solar energy is a good idea and I'm very satisfied to go for it. A friend of mine came over to talk to me about Vivint Solar, then I enrolled with them. The process, which started late May, was very easy. Then I flipped the switch on September 27. It took four months but that was not due to the solar company. It was because of the energy company with the permits.

Vivint first contacted me through a door-to-door guy about home security. Then, the next thing I know, I got contacted by another guy that was from Solar. The enrollment process was time-consuming. It wasn't that hard, but it's been months to get it done. The salesman told me that it would take roughly three months to get everything installed and then I had to wait for approval from the local power company before it was activated.

I wanted to get my power bill way lower. My neighbor got solar so I decided to check into getting Vivint Solar as my house already had Vivint's alarm system. Getting solar through them was easy. Their techs came out and took care of everything.

The fellow that we had from Vivint Solar is a good guy, and we are still in touch with him. The enrollment process was tedious based upon public government, but it was fairly easy. All in all, I'm happy with my decision on going solar.

A salesman from Vivint Solar came by and I had a pretty good interaction with him. His name is Terrence and whatever questions I had, he had more or less answered them. I still have two questions though and I’d like to talk to him again. But everything went well during the enrollment. The installation went fine as well and it took three months or more to get the solar panels up and running. I’m satisfied going solar.

The energy cost savings are good from my solar panels, but the customer service aspect is terrible. I need my panels removed so that I can replace my roof. I've had countless delays from Vivint since making the request in June 2018. Have paid their fee for the panel service, but all I get are lame excuses why they don't show up or call on the date scheduled to say they are not coming. Three specific days in the past week have been no-shows for Vivint panel to be removed.

I recently gave a Google review about Vivint Solar. As I read I am not the only one that was ripped off with saying having their solar would save me money. The fine print didn't mention anything about what the salesman told me. I should have listened to my gut instinct and not gone ahead with it. We have had our solar for almost a year now and our bill has more than doubled. With PNMs (Power New Mexico) basic regular bill of now almost $13 and Vivint charging me 13 cent per Kwh from the start, our average $25 summer bills have gone over $60 total. I am a teacher making crap for pay and supporting a family of 3. I don't appreciate being ripped off, as well as being lied to. People that are not satisfied should be able to break their 20 yr. lease without penalty. We should also be told about all the implications involved in getting solar with Vivint.

I am 100% satisfied with my decision to go solar with Vivint. My electric provider was kind of high and I wanted to save on electricity, so I figured going solo would be good as well as going green. Signing up with Vivint Solar was easy. Everybody was kind and easy to deal with, and also very courteous, helpful, knowledgeable and professional. I've had a very good experience talking to their reps who were very understanding. I've had a lot of questions and they answered all of them. Then, if I called and talked to somebody else, I'd get the same answer. This gave me a lot of confidence. Also, whenever I've had problems, they've explained everything to me. The only thing was the inspections took a long time, but other than that, going solar with Vivint is worth it in the long run.

Our neighbor across the street has Vivint and David, the rep, who was going door-to-door to solicit business, made such a favorable impression on me. Normally, I would slam the door but I didn't, which meant that he was great. He was very knowledgeable and he answered my questions. His presentation and the system's cost-saving feature had a lot to do with our decision to go solar with Vivint. Also, David already looked at my roof and knew pretty well how to install it without being so obvious out on the street side. I never would allow anybody to do it because most of them wanna put them out on the very front of the house.

A Vivint Solar guy came to the house and going green and saving money sounded like a good idea. Plus, we know that our house is in a good area and we get a lot of sun. We’re very happy with our decision to go solar. The rep was very good, nice and knowledgeable. He was also very presentable and dressed well. We were very happy with him. Vivint Solar did the installation and everything was done in a prompt and efficient manner. The installers were really good. They came out and worked their bones off. They had so many solar panels and they were up and down. They did really well. However, Vivint Solar was a little slow on the end where they had to go through PECO. We were hoping that it would be done sooner, but it took a little longer than we thought. Then it took longer for the PECO guy to come out to tell us we could flip the switch. But as soon as we flipped it, the experience was great. We talk to anybody we know about Vivint Solar.

A representative from Vivint Solar walked up to my door and convinced me to switch to solar energy services. He told me that the solar equipment is free, but they belong to Vivint. I had some concerns about that because I didn’t want anybody to put a lien on my house, but he told me that they wouldn’t do that as the services are not free. Everything he said was true. But at the time when they were putting Vivint’s system in, I got suspicious because they had to put a meter in my house and the rep had told me before that I don’t need one as I already had one. Also, I had some concerns because they wanted me to sign some papers online and I didn’t want to do that at first, but it turned out okay in the end. I was having second thoughts in the middle of the process, but then I told myself that I was gonna go ahead and do everything, and everything worked out pretty well.

I looked into solar energy services to save money, energy and also for the green world. I've been with Vivint Solar for a month now. Their installation crew was very good and they didn’t bother me at all.

PLEASE DO NOT EVER USE THIS COMPANY! Every month my bill is incorrect. When you call and ask about it they always say they don't know what the problem is and will have to call you back and never do. My bill will say I have a credit and then a month later I will get an email saying I missed a payment. I call and say I never received a bill saying I owed anything and guess what their response is? "Sorry we'll have to call you back." Oh and you can't check how much your bill is unless you sign up for auto pay. This is such a rip off. PLEASE TAKE THIS AS A WARNING. GO WITH ANYONE ELSE BESIDES THIS COMPANY. I wish I could give 0 stars.

Enrolling with Vivint Solar was very easy. But the first time that they offered their solar energy services, I declined because there wasn't gonna be enough savings when they put the solar energy system on my house. I have a barn that has a metal roof and they were finally able to do something about that. Now, the solar energy system is gonna do 98% of my electricity so I let them put it on my barn. The professionalism and the quality of service provided by the rep that helped me get the system set up were very good. I've had a very good experience with Vivint Solar and I'm very well satisfied so far.

My friend at work highly recommended Richard as a salesman for Vivint Solar. I was really apprehensive about going with them, but he was excellent. He walked me through the whole application process and told me everything that I was afraid of. He also told me all about the inspections and that a lady would come. He was just very reassuring to me that everything would go smoothly, and it did. The lady came, went through the attic and the cellar, and did all the measurements and pictures. The installation was awesome, too. The guys were great. We just had one issue though, but Richard took care of that and explained more in-depth about things.

I've been frustrated being with Unitel for years. It's one of the highest utility rates on the eastern seaboard. I opened my utility bill and then Vivint Solar knocked on my door so their timing was excellent. The first representative was okay and then he left the company in the middle of coming to see me and talk about solar. I got lost in the shuffle and I tried to call Vivint to continue the discussion getting the details. I was given a name and they said to call the guy as he would take care of me and make sure that I get the service. His name is Steph and he saved the day. He took care of everything, was very knowledgeable, and I would recommend him seeing anybody. I just had the second set of panels put on. I was producing enough that Vivint wanted to get my permission to do a second set. Now, I have nothing but credits on my utility bill.

We got into solar energy when the gentleman from Vivint Solar came to our door. We discussed it and I rushed that day and agreed to have it done. Then I had a yard full of their guys when they did the installation. The driveway was completely occupied and they took over, but they got it finished. However, my experience in enrolling with Vivint Solar was a little inconvenient. I wasn’t sure what was going with it till I got through it. It is an experience where a customer has to have a little help to start with it and it could have been explained just a touch more, but the system was just handed to us and we had to figure out for ourselves what was going on in the house. Still, it's a good thing and it was just something new that I had to get experienced with.

My energy bill was getting so high, so I looked into solar energy services, and a friend told me about Vivint Solar. Enrolling with them was very easy and I got a lot of help and guidance, so I’m very satisfied with that process. I’ve gotten my first bill and it was quite a bit lower than my previous PG&E bill, so I’ve noticed that difference. So far, I'm very satisfied with my decision to go solar.

Updated on 03/27/2019: If I can do one thing by writing a review of Vivint Solar it will be to deter anyone and everyone from ever using them. Last May we had additional panels installed on our roof and are still dealing with Vivint's non existent post installation customer service to have it turned on and generating money saving electric. We are in contact with an ever changing list of contacts at Vivint and most recently have been told that we are responsible to have our panels recognized by the local (PGnE) power company. BS! If anyone reading this has a good lawyer please respond.

My daughter told me about Vivint Solar. We had solar energy services in her old home and we were gonna put it in the new house. It was a simple process to sign up with Vivint Solar. The rep came to the house and he was informative. We went through the process step-by-step. The project went well and it was completed in quick time. The installation was good and the solar energy system was put in as I requested. They installed it in the west side of the roof of the auxiliary garage. They got the panels placed and everything is good. Both the Edison and the County Clary inspections were done. The solar energy system was up and running shortly after it was installed. It was an easy process and with the expenditure, we got value for the money. We had a good, positive experience with Vivint Solar. We're happy with our decision to go solar. It cuts down on our monthly electric bill, which is now less than what our electric bill was before we went solar.

The cost and the difference with my electricity bill made me look into solar energy services. Enrolling with Vivint Solar was easy and we received guidance from the sales rep. The people there have been very professional. So far, we're well satisfied with our decision to go solar.

When Edison took an 80% rate hike, we decided to look into solar energy services. Enrolling with Vivint Solar was easy. Everybody has been really good except for one unhelpful guy that I had. Vivint took my bank information that was used to get qualified and did an automatic withdrawal from the bank. However, it was not the bank account that I wanted to use. And in the process of trying to switch it, I was shocked. The guy was arguing with me and I told him that I was just trying to pay them. He was an idiot and it was so unlike Vivint. Vivint was so good at everything but they need to educate the unhelpful guy.

I work for a parks department so I like going green. So, I looked into solar energy services and enrolling with Vivint Solar was an easy process and experience. The gentlemen there were all nice. Whenever I called customer service or they called me, it was excellent. The crew that came to do the installation was excellent as well. They knew what they were doing and they wanted to satisfy me. I'm satisfied with my decision to go solar. It has meant using less energy from the electric plant and we don't have to use the fuel to make energy. It has been a good experience with Vivint Solar. People should get them to cut down on their use of electricity.

I talked to one of my neighbors about solar energy services and that made me wanna take a shot at it. The Vivint Solar reps were very responsive, expedient and they got the job done. We had to wait for a while though before turning our panels on. From the start to the end, it took about a couple of months to get my panels running. I am satisfied with Vivint Solar but the jury isn’t out yet until I see my next bill.

They installed the panel on my house done. They said someone come inspection and all ready to use. But over a month nobody come for inspection. I called and ask them why? They just say someone will come.

We were looking at two companies to install solar in the community that we lived in and Vivint Solar came to the door. Their presentation was very good and we were assured that because they would be charging us less for our electric, it would go down. I wasn’t expecting it to be $0 or even $25, but it came back at a 133 and that was just for the electric. My PG&E bill, my gas and electric, used to run right around $150 and this month it was $170 something when you add the two together. So I’m not a happy person. Vivint Solar sold the idea of saving money more than the idea of helping with the environment. They stick on the money issue, which when you’re older and you have a single income and you can’t change that income, it means something. So, that was what we had been looking for or what we had been assured would be happening.

One of the salesmen of Vivint Solar showed up at the front door. His name was Daniel. We went ahead and signed up with them since the panels were free. They didn't cost us anything. We were paying a very high electric bill and Daniel was telling us it would be much less with Vivint Solar. Most of the enrollment process was done online and we interacted with the customer service through email. Daniel came back a couple of times and we filled out paperwork. He was a very nice and personable guy. He would sit and talk to us about different things. Then, the installers came in and put the panels on. The thing that took the longest was getting Edison to approve it so we could finally turn it on. Since using Vivint Solar, our bills are lower but not much. They were telling us, it was gonna be over $200 less, but it's barely $100 less. It's been a very hot summer, so we're waiting for a more regular weather and see what it's like.

Due to our high energy bills as well as the desire to reduce our footprint, we looked into solar energy services. We had a personal visit from a Vivint Solar salesman and he gave us information. On that day, we were still collecting options but after our decision to go solar, we have been very satisfied. Enrolling with Vivint Solar was very easy and I've had a very good interaction with the customer service reps. However, the local part of the process took a long time and that’s where the communication fell off. From what I was told, Vivint Solar was not getting communication from the city inspectors and PG&E, the utility company.

Main portions of my solar system has gone down twice in a year (the first time I didn’t know for 6 months). They refuse to call me back and only after getting a hold of a supervisor, they’ve now rescheduled 3 times (personal issues with technicians). I am now paying more than double to both SCE and Vivint. I don’t know where to go anymore.

I'm very, very satisfied with my decision to go solar. James, the Vivint Solar sales rep who came out, was very informative and answered all my questions. My experience with Vivint Solar has been very positive and I’m happy with it. So far, my bill is cheaper. I told my friends that Vivint Solar was a good choice and that they should do it too.

The entire process with Vivint has been a nightmare. Getting them put up in the first place was a giant headache. Then we moved in June 2017, paid $7500 to have the panels removed and stored (begging them to get them off the old house in time for closing, which they were just able to do after I called and called and called), and we are still waiting for the panels to be turned on at the new location over a year later. I've already filed 1 BBB complaint and it looks like I may have to file another one. We have worked with over 10 Vivint staff members but the turnover is so high our case just keeps getting bounced around. Please do yourself a favor and run far away from this company!

During the summer, we would have a high bill like everybody else. When Vivint Solar came to my house in November, we wanted to hear what they had to say. The first girl that we had in December explained what they wanted to do and how the whole thing was gonna happen. We were up in the air about it because we could not believe how can we possibly have a wonderful system and pay zero dollars. Then, I signed the papers and everything was emailed. I was not happy with it but we had the papers printed then read the contract which sounded okay. The girl also told me that if there would be any questions, she could get back with me and she would make sure that we were happy.

I have had Vivint Solar for the past 7 months. After receiving by first billing statement I became very alarmed and knew something wasn’t right. I contacted Vivint Solar, my first attempt was to my sales person (Clint ** badge # **) with no response. I then placed one of many calls to their corporate office to get to the bottom of my extremely high billing. I have spent hours on the phone over the past several months trying to find a resolution to this matter with no support, concern or follow through from Vivint Solar. Meanwhile the crazy high bills just keep coming. After doing a lot of research and spending over an hour on the phone with a PG&E Solar Support employee I found the issue. I was informed that the permit that was sent to PG&E by Vivint Solar stated that my kWh usage was 13,000 when in fact it was only 9,700. Vivint Solar then provide me with 39 panels to support 16,000 kWh.

I was walking up our street when a salesman from Vivint Solar came and asked if I'd be interested in going solar. I thought about it and then I started out with someone else but they kind of dropped the ball. Vivint's rep came and explained, and he was very thorough, so I decided to go with them. So far, I'm happy with my decision. Everything was great as far as the work.

When I agreed to place Vivint solar panels on my roof I explained that I would be remodeling my house at some point in the near future, which would require the panels to be taken down, stored, and put back up. My salesman assured me this would be done for $500. When I called to have them taken down Vivint attempted to bill me $1,800. I explained to the representative that I was supposed to be charged the agreed upon $500 and she said that they do remove the panels for $500, if the salesperson agreed to it, which he did, but that it would take a few days to get confirmation. I did not get an answer in days, and in fact it has now been NEARLY TWO MONTHS of lies and the worst customer service I have ever seen.

We had a Vivint Solar Sales Rep walking door to door on a Thursday 9/20/18 in the city San Bernardino, Calif. He was very informative on today's costs of home electric energy consumption and of methods to reduce those costs. He told my wife and I that he could get us more information by Saturday and he would present different solar packages to see what we would best fit our budget. He asked to see an electric bill and asked my wife sign an IPAD to allow him to see the Electric bill information online. Later that night I went online just to check Vivint Solar out and found many complaints of different reasons.

I allowed the Vivint Solar rep to make his presentation. I was able to know a bit more details about it and that I have to pay a huge upfront cost. I decided to go solar but it has not been a good transition because after that, you’re just left to yourself. First, you gotta wait about six or seven months for it to run. And then they give you a packet to tell, “Okay, this is how you turn on the machine.” But the machine is different from what the packet says. So, you don’t turn it on right and you waste a few weeks for it not being on. Then you call and it has this long process of getting somebody to talk to you to help you turn on the machine correctly. A lot of effort is made into getting somebody to sign a contract but not a lot of effort is made after that to get customers up and running efficiently. Nonetheless, the first rep I dealt with was great. But after him, there was nobody.

It has been a year since Vivint installed solar panels in my house. To date they have not turned it on yet. Am actually in the process of filing a lawsuit and get out of their contract because they already breached the said contract. They give me runarounds every time I call to check on updates and from my investigations the panels are producing power which they are probably selling back to Eversource. I will go with a different company for sure. Spare yourself the nightmares!

After a couple of times of asking, I was still told I would not be able to get additional panels added because they no longer do it for Hawaii customers. My salesman suggested that 13 panels would be enough for the current which he based off of our current electric bill that I provided to him. He added that we could always add on more panels when our kids got older because then that's when the use of electricity in our household would increase. I was assured that this wouldn't be a problem as long as my electric bill justified it. No suggestions of another contractor that they teamed up with or subcontracted, no reaching out to me on what we can do, we're just pretty much out of luck.

I referred a friend to Vivint Solar so he could go solar with them, he got his panels installed on the roof for more than 2 months ago. I have been waiting for my referral bonus from Vivint Solar and since nothing has happened, I called Vivint to check and still nothing happened so I have called them a total of about 5 times and every time I call, the Rep. gives me an excuse and tell me another lie. I had to talk to my friend on the phone 3 times to convince him to go solar and here I am, I can’t get my $250 from Vivint after they installed a system worth over 40k on my friend’s house.

I had a great sales person. Katelyn ** she sold me on the system. The install went great and the people doing it did a great job and cleaned up the area. Called other solar companies and they showed me nothing. Go with Vivint.

I assumed a Vivint PPA at the house I bought in NJ last year (huge regret). My roof needs to be replaced prematurely due to an unrelated leak. They want $4915 to remove and reinstall the PV system; this is about 10x the price advertised on their YouTube channel (**), apparently because their system hasn't been on my roof long enough. Their cost is also more than 50% of what the entire roof will cost to replace - all to continue saving $30 a month on my electric bill. Vivint is greedy, and will install a PV system that will outlast the roof under it. When it comes time to replace the roof, you need their permission and must pay them to do the removal - check this language from the Customer Agreement:

I contracted for the PPA program Sept. '16. The contracting process was quick and easy. However the connection protocols in with the local utility was slow and arduous. It took quite a few emails and phone calls for my sales rep to finally respond to me. Then she abruptly left the company and left me in the lurch. No one at corporate knew what was going on until a regional manager stepped in to pick up the ball and run with it. Things finally got straightened out and I've been online since early 2017 and love the savings. Moral of the story is make sure your sales rep has adequate backup. Thank you Vivint.

There was a young man from Vivint Solar that came by before and I was very impressed with him. He convinced me to do the Vivint Solar. Unfortunately, I had some health issues at that time and I couldn't follow up. Then there were two gentlemen that came by. They were also from Vivint Solar. My health that time had drastically improved so I was able to take advantage of it this time

A guy told me that I qualified for the solar panels after his company started checking all of my paperwork. I asked how much I was going to pay, and he told me that I did not have to pay for anything. Enrolling at Vivint was easy. I was able to talk to their reps when some guys came to the house to take a little wire through the some part and put the circuit breaker in the panel. Overall, I'm satisfied with my experience.

I have been with Vivint for almost 2 years now and it has been rocky to say the least. I recently got a second set of panels installed and the process seems stuck. I've called to check on the status and was told that someone who is working on my case will get back to me but the rep didn't know when he would be back in the office and call me. More than 3 weeks later, no call so I now need to call them again. When they installed the second set of panels, they were not supposed to turn off the first set but they did. Now I've been more than 3 months without production during the sunniest part of the year.

If I were to do this all over again I would absolutely avoid Vivint Solar and go with a reputable solar company for our panels. Our panels were installed in February 2018 and weren't turned on until August 2018. I still have no idea if Xcel is getting our solar power. We were told they would be active in 4-6 weeks (not 6 months). Communication with Vivint has been poor from start to finish, we were told there was a 'special deal' with Xcel when we were pitched initially, which was just financing, but a way to get us to open our door.

We're very satisfied with our decision to go solar. We had considered wanting to be self-sufficient as far as energy goes and when we realized that the tax credit was gonna expire next year, we decided to take advantage of that. Enrolling for Vivint Solar and setting up the system was painless and straightforward. There was a lot of steps with permits in the power company, but that was on our part. We had issues shortly after the installation of the system but Vivint Solar was able to get to the bottom of the issue and they were able to respond and correct it, though it took a little bit of doing to fix. Their customer service has answered our questions but oftentimes, they take a long time to respond. But that's because there's a lot of people installing solar right now. Our first bill was only for a partial month but it was substantially reduced. I expect the next bill would be almost nil because we produced more than we consumed.

I’ve been thinking about getting solar services, but I hadn’t really done anymore than that. At the time, I had one set of panels put on but I still had a large true watt amount due after the end of the year. Then a gentleman came by and he asked me how much that was. He was from Vivint and after I answered his question, he said that if we put more panels on, it should reduce the amount way down to much more reasonable amount. So, I ended up getting their service and so far, I'm pretty satisfied with my decision. Everybody was really helpful, polite, and answered all my questions. They’ve been pleasant, offered information, and a lot of times, before I even could ask a question, they were answering. I was very happy with that part of of the process.

Met with a consultant. He made it sound great. He came back tonight for us to sign contract. We told him we were not ready to sign any contracts as we had read such bad reviews and we needed more time to do more research. We signed NOTHING. Tell me why they checked our credit an hour after leaving our house. No chance in hell we go with them now.

I was approached by a Vivint Solar salesperson in my home. He was a young man and my wife and I were rather impressed with him. He was a nice and very friendly person and we decided to go with them. But before that, we were approached by many companies in the past years and they didn’t follow through with the solar power. But this particular person was wiling to set up a date, view my property, and set up the equipment.

Going solar has been great and I’m pretty satisfied. I'm not overusing but I'm not afraid to knock it down a notch if it's too hot. My PG&E bill is way, way, way low and the Vivint bill has been reasonable. The bill is less than what I was paying without Vivint, so I've been happy with that. I have recommended Vivint Solar to my family on a bigger scale and they're exploring some options.

I’ve been meaning to go for solar service for a long time. I finally pulled the trigger and got Vivint Solar. I love that I did it. All the technical aspects of it, like the installation and permits, went smoothly. It took a little longer than I think they said it would, but that was because of the city. Some of their customer support people weren’t real good though. Their internal follow-up people didn’t seem very knowledgeable. I was getting form letters in the email and voicemails that weren’t accurate. They were talking about a different product or option that I hadn't signed up for so that was a little confusing and I had to make a couple of calls to confirm things. But all their technical people and the installers did a great job. I’m extremely happy that I did it. It wasn’t perfect, but it was pretty good.

A Vivint Solar salesman came by our door and he was also a veteran like me. However, I had a rough time with their customer service for a while. It so happened that the person who was handling my case had an emergency. At that time, nothing was being done and my roof was leaking. So I had some damage in the inside of the house. But my decision to go solar has been good so far. I received an email from one of Vivint Solar's reps asking me if I was still paying the utility to let them know. I was gonna wait six months to see what the bill was and then average it out and then send it to the rep.

My experience with them for 3 years has been horrible. My monthly payments are never low. I feel that it cost us more to have solar. On top of that they want me to arrange payments online that won't identify my account #. For 3 years I've been making payments on my account No Problem. Now they want to do their job and ask questions. Like freaking really. My dad's mute (disable) and they want him to tell them they want his approval for me to access his acct. All that was done at the beginning of the contract. I've accessed for 3 years month to month and all of a sudden I no longer exist. Smh. Even a supervisor couldn't explain to me why? Point being said if you have a house in the countryside look for some other solar company. Eventually they can't monitor the solar 100% due to a damn water tower interrupting.