Vivint Solar Reviews

I hate to have to join the chorus of frustrated customers, but I have to start saying something. Very compelling sales force. I did my due diligence on the value of the proposition, and signed my agreement in August 2014 with promises of rapid (@ 8-weeks) installation and going operational - it's April 2015 now and last I was told was it will be a few more months, and that's only after I have complained over and over about my service. Worst is the absolute absence of communication from supervisors and managers. I don't even want to talk to any customer advocate, the front line folks, as they have no power to do anything, and, while most of them are pleasant, they contradict each other frequently, leading me to the conclusion that the operational controls at Vivint are non-existent. I wish I could cancel my contract, but, alas, I'm sure I'm stuck. My advice is to look elsewhere for solar services.

Back in July early August I signed with Vivint for solar panels to be installed. It has been 10 months and I have been lied to several times stating the town hasn't approved the plan. That was a lie. I went to the town the approved the plan 30 days prior, then I was told PSEG didn't approve credit application and that it has been over 90 days. They had to apply again. Gave clearance for that only to find out paperwork was submitted incorrectly the first time. I called my salesperson ** and asked the status. November, December, January February and on March 24th was told the installation would be April 7th 8am in the morning.

VIVINT SOLAR - Don't do it! You won't save as much as the sales person will lead you to believe. Don't do it! I had Vivint Solar installed about a year and a half ago. The bill went down about $35 -$40 for about 6 months. Great! I even had one month when I got a refund check from Edison - the electric company. Then it started to go up. Most months I'm paying more than pre-solar. My bill is actually higher! If I'm saving anything throughout the year - it's not much. I would not suggest Vivint Solar under any circumstance. Don't do it!

One year ago I decided to put in Vivint Solar. I was so excited I got my 3 neighbors to do it as well. Before we even got the solar my neighbor and I had comparable bills. If I pay this Edison bill I will be paying more than I did before I had solar. We were never told about the year end bill from Edison which shocked us but when mine came and was 4 times the amount of my neighbors' I was floored. I contacted Edison and they came and checked the meter and all was fine. When I contacted Vivint they did nothing but give me excuses. I found out my panels went down for 2 months (I was still billed) and that I was not getting full capacity of of my units.

They send in slick salesman with great stories, but don't follow through and keep you hanging. A complete waste of time. This company is a joke.

Signed a contract with Vivint to have solar panels installed on roof. They came on Nov 2014 to install the panels. Instead of using nippers to cut the shingles, they used a claw hammer to rip the shingles where the brackets need to go. Used a drill and drilled 30 holes and still could not find a stud to install the brackets. Used caulk to fill the holes. They carted off a bushel of broken shingles. But get this, when I wanted to go up on my own roof to look over their installation, I was told I couldn't!! My roof but I couldn't come up and check out what all the noise was. Now we know why they didn't want me to see the condition of my roof!! They tore it all up.

When the salesman came to my house he was great at promoting the solar panels. One of the questions I had since we get a lot of snow was, "Won't the snow cover the panels and I won't save during the winter?" The salesman promised me that the panels remain so hot that the snow will NOT stick to the panels. Of course that was a huge LIE!! The panels have about a foot of snow on them and the panels have not produced any power. When I called customer support they said if it's not in the contract nothing they can do. I will now be on a mission to make sure no one else signs up for Vivint Solar.

My system is not working since June 2014 until now. I contacted them so many times and they didn't send a technician and they keep charging me money for nothing. Whoever reading this review and can help please contact me and let me know what should I do. Thank you.

In May of 2014 we signed a contract for solar panels to be installed on our home to help offset the cost of our high energy bill. Our average monthly energy bill with the care discount and a medical baseline discount averaged well over 300 dollars a month and in the summer has been close to 700. Wanting help and some relief we listened to Solar sales person on what we could save, we thought it was a great idea. We have seen other homes and the panels looked okay.

Failed to have the necessary materials for the county building and electrical inspectors when they came out for the inspections - delayed progress 1 week. System Drawings are still defective. Don't follow up on installation progress. Sometimes resulting in months of delay. Didn't install correctly - I had to call to get the errors corrected before the inspector came out. Several days after they told me to turn the system on, I found it was still not working. I had to wait 1 week for them to send someone out to discover that they had turned the inverters off from corporate in Utah and it took another day to get them to turn it on.

Signed up for Solar in March 2014. They got right on to putting the solar panels up and by June we were ready for the final inspection. Had final inspection and I am STILL waiting for Vivint and SoCal Edison to allow me to use all this solar that has been sitting uselessly on my roof. In the meantime, Edison says Vivint installed too many panels on my roof. Vivint has done NOTHING to solve this problem. I call them about once a month to complain and I am ignored. I couldn't even use it during the hot summer months. I am beyond disgusted with this company.

It was horrible. It went on for about two or three months of the actual installation and then finally turning it on. I know they had trouble with the city of Simi Valley in getting approved, but that's not my problem. They weren't honest with me about what my electricity was going to be. I feel like I've been screwed. And I asked them to come back and do some painting. I felt that they did not complete the job as professionally as I thought it should be done - like painting under the eaves.

The company had sales reps. in my area in April to promote their Solar Energy. I thought the gentleman did an excellent job explaining all the details. I was very interested and excited about the possible installation of solar panels at my residence. Appointments were set up and inspections of my home were completed. Then I waited, and I waited, and I waited. I never heard back from anyone. July came and I contacted the company thru their website. I received a phone call from another representative of their company and they said that they would follow thru with my sales representative and get back to me. So I waited, and I waited, and I waited. NOTHING.

I spoke to a Vivint Solar rep who came to my door. I was somewhat interested until I was notified that someone ran my credit. I went ballistic. I called the rep and was told that they had every right to do so. I never gave them any personal info to do so. I've filed complaints with BBB and whomever else I can to let people know what these folks are about.