Vivint Solar Reviews

We’ve only been on Vivint solar panels for about a month and a half. Everything went smooth with the enrollment but I had a problem after installation. The HOA said there were some things that did not pass. The only contact I had was the Vivint rep so I was trying to get a hold of him to see who I can reach out to. But my rep didn’t call me back. A week and a half later, somebody called me back and got the issue with HOA fixed. With Vivint, it’s more of a communication problem. I don’t know who to talk to about certain things. And when I do call, it’s confusing to them too ‘cause I have their alarm system and it doesn’t seem like they talk to each other. But everything’s been good up until the issues I ran to. I’ve seen my first electric bill is only $6 but my Vivint bill was a little higher than normal, though according to them, that’s normal.

We had a neighbor who was doing solar with Vivint. My husband was speaking with that neighbor, how they felt that solar worked for them. Then by chance, somebody had come by the house. We tried it to see if it was going to save money, if it was going to be more helpful with the energy, like an environmental type situation. The company came out to install the plates on the roof and they were very polite and respectful. They cleaned up anything they had. They didn’t leave anything behind. So far, we haven't had any issues and my husband and I are satisfied. The rate that we pay on electricity, is cheaper than when we were just doing Eversource.

A lot of neighbors are getting Vivint Solar, and I wanted to save some money at the long term with the energy being a little bit cheaper. I spoke with a sales person from Vivint and he was cool. He did a good job explaining everything. It’s been two months and I’m satisfied. If only they could be a little bit cheaper, it’d be great. But everything has been good so far. Everybody who went to our house wanna get their job in and get it good.

My bill was big enough to qualify so I went with Vivint Solar a little over a month ago and might as well save a few bucks. It was a clean, fairly quiet and very good procedure. A Vivint representative explained the whole system and once I agreed, a gentleman came out, went up in the attic and checked to see where the joints were so the panels would be attached properly. Spent two hours measuring where the light was good then he left. It was only three or four days later then he came out and started doing the installation job for a day. Within a week or two, someone from the city came out and was met here by a member from Vivint and inspected to ensure that it met all the requirements.

I was looking at solar energy and I was looking at many places. When Tony, my agent from Vivint Solar came to my house I liked what he offered over the others. I liked the price too and Tony said that they have incentives so decided to go with them. I had good experience with Tony. Enrolling with Vivint was very smooth and the people were good. There was a time when I called about when they'll put the panels on. I didn't know when he was going to start the inspection but Tony kept me updated on where the process was.

There was a representative by the name of Nathan that stopped by the house in 2012 and that's how my father originally found out about Vivint. Nathan upsold it and made it sound very enjoyable and totally beneficial. However, my father's not a fan of it. It was told to us when we initially got the panels that we were renting to own. But once they came out and installed the panels, it was null and void. We couldn't do anything after that and we didn't find out until afterward that I'm a third party. We're renting them from Vivint but after 30 years they should be paid in full.

We always wanted solar energy services because I hate PSE&G or LOCA. Their rates are outrageous and it's ridiculous to pay all that money so we went with Vivint Solar. I had a few panels for five months and then they came back recently to put up the whole bunch more. So far, I'm happy with it, better than PSE&G, and I'm hoping it saves me more money because right now I am saving money but not a whole ton. Enrollment was a long experience and you're going to do something to get you certified. You had to get the stuff from the town and have the PSE&G come to put in a new meter. It takes a good six months from the start for you to even get any solar through your line but it's worth it. Vivint did everything and it was an easy process, it was just the waiting time.

My wife spoke to a rep about solar energy and she was especially interested and she mentioned it to me. We got Vivint and the rep did his presentation. It was a really good idea. Their process was all fine and we didn't really have any problems at all. The only delays that came about were due to the time rather than Vivint. We had to wait for various permissions and inspections. But every time Vivint needed to do something, they just did it straight away. The customer service was very good too. When we had to change the installation date for some reason, we did that very easily. At the moment, we're very satisfied. I just got my first bill on it and it's a lot lower by about half of what I would normally be paying at this time of the year. It was very good experience. Everybody, from the guy who sold it and the people who installed it, were all very nice, polite and pleasant. I'd certainly recommend them.

My husband’s been wanting to go solar for a long time so we were getting bids from different companies. Vivint was doing a door-to-door and we liked their bid the best. We also knew the name and that they have the security services, and so we knew they would be around for a while. Unlike some of the others that popped up six months ago and we don't know them.

Mike, an agent of Vivint Solar came through our door and enrolling with them was easy. We've gotten one bill and we have been saving money thus far and that's what it's all about. My experience with Vivint has been excellent and I'm very satisfied with my decision to go solar.

I wanted to save on my utility bill and use less fossil fuel or coal, and my co-worker gave good reviews about Vivint Solar. She had a good experience from it, so I figured I would too, and it is great. The salesmen and installers were very professional, and everything was perfect. It was exactly what I would expect.

It’s not been a good situation with Vivint Solar. They put on solar panels a couple of years ago but it wasn’t really enough. They didn’t put on what they said they were going to. I knew about them after they came doing door-to-door in our neighborhood, offering free solar. We did look into solar energy before that and we were always told that our bills weren’t high enough. It really wasn’t cost-effective to buy solar so we decided we weren’t going to, until Vivint Solar came with free units. However, the units don’t belong to us. Vivint gets the right from PG&E.

My brother-in-law told me how the solar energy service was working and I thought if it works that way, then I'll go for it. I went with Vivint Solar and their enrollment was very simple. I asked them through email about how to turn on the service and they gave me the information I was looking for right away. So far, I’m satisfied and I'm seeing what I thought it would but I would have a better estimate of how well it’s working after a year. If anyone was looking at going solar, I would tell them to look into Vivint Solar.

A Vivint Solar rep walked and knocked on our front door, giving us the different options. We decided to go with it, and we're very satisfied. With the air conditioning and the pool, our electric bill was running around $450 a month in the summer, but when we got our first electric bill from Vivint, it was $16. Everything's working great. We had different interactions with the Vivint team, including the guys that came to do the installation as well as the supervisor that came by and checked, and every single one of them was absolutely amazing. When the supervisor didn't like a couple of things, he had the installation crew back out within an hour. I don't know that I've ever seen customer service as good as they have provided. They just went above and beyond, and they're wonderful.

My experience enrolling with Vivint Solar was excellent and the representative who did the walk-around was very good and informative. The people who came to install the system were all very polite too. They all worked straight through. The system was turned on a month ago so I haven’t gotten anything from it yet but as of right now, with the initial stuff, everybody was good and friendly.

I wanted to lower my bill and also because they were still giving the rebates so I decided to go solar. It was an easy enrollment process with Vivint Solar and the customer service was excellent. They were able to answer all of my questions except for how the payment is gonna be going. They explained it to the best of their knowledge and maybe I’m slow and didn’t get it but I want to find out whether or not the whole amount was gonna be due with the first taxes that come out at the end of this year. They said I need to set aside a certain amount of money a month until that time, but that’s not gonna be enough so I’m still gonna be short. Also, since it hasn’t been added to my line of taxes yet, there’s no way for me to find out any information from the registrar’s office.

I already have Vivint Security Systems when someone from Vivint Solar came to my door. He was very convincing. Going solar was a smart thing to do and it's going to be the smart thing in the future. There was a problem with Pacific Gas and Electric which made the process difficult but it's not because of Vivint. The service provided by Vivint was incredible.

Beware when signing a contract for solar panels with this company. The salesman will tell you that you are paying said amount for your electric usage. The fact is you will be charged for the energy the panels produce. Does no good shutting lights off or trying to conserve energy to save money. As long as the sun's shining you're paying.

A friend of mine told me about Vivint Solar and I signed up for it for the savings that I might get. It's been up for almost two months but when the bill came, there was about $20 savings which was not that much. Enrolling with Vivint Solar was also a long process. Plus the panels don't work when it's cloudy. The sun has to shine on it. And then at about 5:00, there's a tree next door that's really tall and it blocks the sunlight. Nevertheless, it works and I'm satisfied with it. My neighbor asked about it and I recommended it. Also, my interaction with customer service was great. The guy who came out was really nice and explained the process to me.

I acquired panels on my roof during 2015. Since then to the present, I have had nothing but problems with the system. The company put a system on that's used on the west coast and it has been useless since it's been installed. I've had several tech reps and none of them have been able to fix it on a permanent basis. Only temporary fixes. I've been calling since April 2017 about it not working again and they have not been responsive. Their customer service is terrible.

Vivint Solar's salesman came to our door and we agreed to speak with him. I never do that but he was very pleasant and we enjoyed him. He was quite responsive. He was always in contact with us by text or phone call or coming by the house to sign whatever paperwork. He was frequently checking in with us and giving us status reports. Then I hadn't heard from him in quite some time so I reached out to him and didn't get a reply. About a month later, I reached out again and he replied that he had left Vivint and he was sorry to hear that we weren't getting any response. Since then, we have had no progress.

We’re happy that we went solar. However, when we initially got everything put in, there were holes in our walls and the guy had just left the house. We had to call and try to figure that part out, which wasn’t a big deal. The customer care took care of everything. They were also with any questions that we had as well. Also, somebody else had to come back out because our system had to be moved. So there were a few little hiccups.

I've always wanted to get solar energy services and I wanted to save money from electricity. I was very satisfied to go solar with Vivint Solar however, there's been a lot of hiccups in the enrolling process. It took a month to get a callback from the rep and the customer portion of having to activate the system and trying to get an answer was horrible. They said the system was ready to go by December but it didn't get turned on until last month.

We looked into solar energy services because of the cost to us. At our age, we can't afford to put in a system and pay for it upfront because it would take forever to pay for it and we don't have that many years left. We got one bill toward the end of last month and what we got from Vivint Solar was about $5. So far, it's been good with them and I got no complaints. The enrollment was a long process but other than that, the process itself was easy.

We’ve had some Vivint Solar panels installed for about two years. When they contacted us and asked us if we wanted to put on additional panels on the back of the house, they said that would help us to generate more energy and the more energy we generate from the panels, the less energy we’d have to pay our utility company. They said they had these newer and more improved panels. Now my whole house is covered with panels so we’re expecting to see hardly no bill at all from our normal utility company.

We'd been looking at solar energy for a while for the power bills. There was a door-to-door salesman from Vivint Solar but it took us a long time to decide whether or not to do it. They were very patient, willing to work with us and gave us the space we needed to decide. There was no pressure and they answered our questions straightforwardly. We're satisfied going solar and we haven't had any problems.

Started calling Vivint in Dec about leaks due to their installment of our panels. Took till Feb to get them off. Still not fixed and no power generation. It's now June. They are going to let me sit all summer with high electric bills and not get my roof fixed and panels up and operational. Working with the team there has been a nightmare to say the least. I could go on forever but like everything else I don't think it would help get my system back working? The way they treat customers should be illegal. Very sad day the day I signed on with Vivint Solar.

I have looked into solar energy services a couple of times to be environment friendly. A rep reached out to me at the Home Improvement store and wanted to talk but we didn't feel that there was enough conduction in terms of electricity that would be beneficial for us to invest in solar. We already have Vivint as our security system and we didn't know that they have a solar energy service. Their rep who knocked on our door was good and I liked that it's zero out-of-pocket with Vivint Solar. I'm just buying solar energy from them. That was the more attractive part for me as opposed to buying the solar panel, paying the cost, and getting credit. That would be too much for me to handle.

My roof has been leaking caused by their solar panels. I contacted them about it. They send an inspector. He came to conclusion that half of my house is leaking caused by their panels. They sent out an estimator for a roofing company to do the estimate for them. One week after the guy did the estimate for them, James called me saying they will only pay $500.00 for the damages they caused to my roof. Half of the house is leaking. From the kitchen to our bathroom and my bedroom. I don't think that the amount of damage they caused only cost $500.

My husband had already been long thinking about getting solar but he didn't want to pay for the panels. Then we decided to go with Vivint Solar when it came through that we didn't have to pay for panels. It was easy to enroll. There was something that we had to install but we didn't have to do it since it was already done for us. We had a positive experience and we've been happy.

I wanted to save on my electric bill so I decided to get some solar energy services from Vivint Solar. They're a good company, and their enrolling process was easy. They had a nice, young lady that came around and introduced herself as Alexis and told me all about the program. She did everything for me. She and everybody else that I have talked to have been very pleasant. The first set of solar panels were done last year and were put in for almost 6 months as they had to jump through everything to get me turned on. The second set, on the other hand, was done within two months. It took them that long because of BGE and the state of Maryland. There was a little bit of change in my bill but I'm satisfied. I already recommended Vivint Solar to a friend.

I’ve always been interested in solar energy and I have been looking at it quite seriously. It was easy to enroll with Vivint Solar but it’s been a very difficult road with them. The installation on my house lowered the value of my home. It looked like a commercial installation that should have never been on the side of the roof of a residential home and it was terrible. There is conduit running all over my roof and the pipe and panels weren’t even straight. The databox is still sitting in my living room and they still haven’t finished that. It’s not even mounted on the wall. It’s literally sitting on top of the magazines in my magazine rack. It was ridiculous. I asked them when they came in where they would normally mount it. They said they don’t and they were coming back to do that but I haven’t seen them.

I am a university instructor and over the years, I've had a couple of students who have worked with Vivint. And I approached one of them but he was not in that area. But he gave me information and told me a little bit about it. Then, during another semester, I ended up with another student who was in the solar. And at the end of the semester, when he was no longer my student, I approached him on it.

Enrolling with Vivint Solar was pretty smooth. I completed the paperwork online. They asked what they say they would ask, so that was easy. And they did things when they said they would. The customer service was good. They were very easy to deal with and they got back to me quickly. I've had my solar panels operational for about two months now and I am satisfied with my decision to go solar. It was a great experience.

Our initial Vivint Rep was great and very helpful, after that it was downhill quickly. After months of waiting the system was finally operational or so we thought. Vivint's portal for us to monitor our panels output didnt work. After waiting literally hours on their terrible customer service lines they finally got a tech out. Seems wires were disconnected and installed incorrectly. At least our house didnt burn, one bright spot.

Some of the things I read said about Solar Vivint, "Watch what the salesman tells you and everything because it's not gonna be like that when you actually go live and everything." But, I was assured that the customer service and all that stuff had improved. That's why I chose them. They also sent me to ConsumerAffairs to verify that they were rated pretty fairly because I was looking at just Reddit online and there were a lot of negative stuff out. But ConsumerAffairs was a local one checking the local area and I saw good stuff. Everything was good but after the installation, I saw some things that should improve their customer service later on and now, I'm not 100% sure that I went with them. It's unfortunate but I'm locked in right now.

My experience with Vivint Solar was absolutely horrible. Although there were moments of glimmering hope. I'm neutral on my experience with them now that my solar system’s operational but it took them two years to get it operational. Their biggest problem is they're trying to do everything out of corporate customer service instead of personal relationships, and it's just a disaster. We disagreed on the means that they were gonna use. We had our initial plans. But when they came out, they changed all that. I said that it's not acceptable. They need to get approval before they can make major changes like they're proposing. So it took them two years to get around and actually getting somebody to personally come out and talk to me, go through what we needed to do, and get an acceptable plan in place and solve the problem. But now that it's set up, the solar system seems to be working adequately.

The rates were going up on our electricity. Solar energy service didn’t cost me anything and I didn’t pay a penny. I thought, if I sell my house, it might make it worth more. The salesperson from Vivint Solar was extremely nice in explaining everything to me. I felt it couldn’t go wrong and I could save a little money. Also, the man that got on the roof to see if I would have enough sunlight and if it's a good roof for collecting the heat and his wife are very avid gardeners and love plants. I gave him a whole bunch and he was laughing and laughing. He said his wife is gonna go crazy when she sees those. Then two days later, I come home and my whole front porch is filled with plants that they gave me. That was a surprise.

I have been looking into solar energy services and considering it for a while. I wasn’t really keen on it but put some more power down to it and SDG&E's rates keep going up every year. I thought I’m ready to go solar. We came to this neighborhood and I was showed Vivint Solar around the grid. The rep did all the enrollment work. We just signed the document from them here so it wasn’t too bad. It was a lengthy period of time which is a little upsetting because it took a while and a part of it is the process.SDG&E held everything up. Getting terminated, getting installed and then getting it started is a lengthy process but it is what it is.

The price is going up on electrics so we decided to look into solar energy services. Everything was good dealing with their salesman however, there were some breakdowns in getting the system operational. I signed the contract in July and had it turned on last month. Things seemed like there was corporate mandated versus someone that's really wanted to get things done. Initially, we were approved but because it took so long, I had to go back for another approval. Corporate only did so many approvals a month, so I had to send it later around for them to finally get the approval form to complete the system that was already approved once.

One of our neighbors talked us into Vivint Solar. I started seeing them going up in the neighborhood and I was curious. But I am a little bit bugged about the enrollment because we had had three other bids and one of them had come in quite a bit lower than Vivint Solar. Everybody wants to sign me but Vivint's salesman was pretty crafty. One of the things that we had talked about is the other company that had come in at a lower rate who said they would do a $500 Visa gift card. We're going to Florida in a few months, so that would be cool. When I was telling Vivint's guy that we were thinking about signing up because that was one of the other things that I was interested in with the other company, their salesman said he can do that for me but I still haven't seen anything.

We had 3 salesmen come here. The first guy Jonathan said, "You will get $20 bills." The second guy Erik said, "You will get $50 bills." Never happened. The last guy Drew said, "We want to make you a happy customer by saving money with your electric company." He said, "You will get a check from your utility co." They never installed the correct amount of panels. We want the system down since it never saved us anything. The first 2 guys left them and the 3rd I don't know. He was suppose to call us 3 weeks ago but we never heard from him. They promise you but don't deliver. I am paying 2 bills. They wasted our time.

I've had Vivint for a while, but I had an addition. I had the solar installed about two years ago and it filled one half of my roof. They came back about six months ago for the add-on and said, "We got better solar panels and we can do the other side of the roof." They got the engineers out to take a look at it and make sure that it's worthwhile. I said, "Yeah. I got no problem." I got panels all over the place.

I purchased my home back in November 2015. I was given a copy of a copy, transferring solar services from the previous homeowner (whom is deceased). I never ever heard from Vivint until march 2017. I received an email to call them. I called Vivint and was transferred to loss mitigation/collections. They told me I had an outstanding balance of over 1200.00+ dollars. After explaining to the rep the miscommunication Vivint Solar and I have had, she continued to talk and treat me like I was trying to avoid payment and was just rude. I have no problem paying my bill but I do have a problem with a negligent solar company. I asked, "Why am I just hearing from you now? Why haven't I received a bill?" "Oh we're a paperless billing company." "Ok well why didn't you call me?" They can't answer that.

I was referred to Vivint and have known about them for the last three years. In fact, we have our security system through them. Since a couple of the houses around our area have solar, so we decided to go solar as well. As far as the decision to go solar, we’re satisfied with Vivint. However, we’re not satisfied with their customer service. We initially signed up back in November. After everything went through, we were approved in December and were promised an incentive bonus because we took a higher rate. And now, we're still waiting on them to decide or to find out if they are going to give us this money and when.

I looked into solar energy services for the environment and because it's worth less money. Enrolling with Vivint Solar was fine and there was no hassle. They did the installation and they monitor it. The reps always kept me aware of everything that was going to happen. They kept me in the loop, and I knew what was happening and when it was going to happen. So far, they're very good.

We moved into a new house and we wanted to save on our energy bills, so we decided to go solar with Vivint. The enrollment was easy. There was a little wait of about four months but it was understandable as we had to wait for inspections and the process to work. Moreover, their customer service representatives were very courteous and knowledgeable. They answered all the questions that I asked in a timely fashion. At this point, I'm very satisfied with my decision to go solar. The panels are working out and they're a good way to not have difficulties with our bills. I feel very good about it.

Enrolling with Vivint was very easy. Their rep was pleasant. He walked us through and answered all our questions. Now, our bill is cut in half, and I'm extremely satisfied with my switch to solar.

I have had solar panels on 5500+ sq. foot home for several years now and I have yet to see any savings! I just received an email last month (April 2017) regarding my system was not reporting. The technical came to swap out the "reporting device." He stated the device goes bad every two years and needs to be replaced. He ran a system check with his handheld device and stated that your system has not been reporting since July 2016. Hmm so how are you billing me if my system is not reporting? Now this was a shocker-- I was in the midst of refinancing my home and I found out that I have a lien against my property! Vivint Solar neglects to tell their customers this information!!! VERY SHADY BUSINESS!!! I will be initiating a class action lawsuit.

I’ve gone through the past 3 years with a fine tooth comb of electric bills along with the past 1.5 years with solar panels. Number one, the kwh's that I'm using are more than ever according to the kwh that are being produced on the solar panels. The cost if electricity has gone down and the cost per kwh on the panels is now more than electricity. I'm not sure people that have the panels have taken the time I have doing this research but please...anyone considering learn from our mistakes. We are now stuck with these for 20 long years. Panels are getting cheaper and more affordable and rates are not going down on solar panels. So if your electric goes down you will be stuck for 20 long years paying much more for solar power.

When I'm running my electric bill and I'm getting a bill from Southern California Edison, that's pushing during the summer months. At least four of the months, I'm pushing $750 for an electric bill. Why wouldn't I try and reduce that? I'm sure everybody wants to reduce their electric bill if possible. Most of all the solar companies want to do credit checks and then you're either buying it or leasing it. Also, typically they put liens on your house. Not necessarily as a punishment but the lien is there so they get notified if I sell my house. The most enticing thing about Vivint as opposed to all the other solar companies that have come out and given me bids was that I'm extremely happy with their whole process and I don't have any money out of my pocket going to them other than my monthly bill.

I care about the earth and going solar was something that I was considering. A representative drove past and asked me if I was interested in going solar and he told me about the Vivint Solar program and that it might be an opportunity that I want to take advantage of to reduce my electric bill, and so I did. Vivint Solar got permission to turn the system on, but they didn't have anyone available to come and activate it for a month, so I didn't turn anything on.

Vivint Solar has been riding around town all the time. So I inquired about it. The enrollment process was easy and the customer service is very good. We like it. I haven’t had any problems, so I’m a satisfied customer. I already recommended it to about five people.

The Vivint salesman was informative and I’ve been satisfied with the product, with one exception. When it snows, we get snow dumps. Snow slides off the solar panel and it crushes bushes. It also destroyed a picnic table on the deck. That aspect, I’m not happy about. But I have noticed a difference. Our rates are lower since we’ve gotten them.

Somebody came to my house and told me about Vivint Solar. He told me there wasn't going to be an out-of-pocket cost for me which I thought sounded good. I took some time thinking about it, researching it and talking with my wife. It seemed like a good way to go solar. They do some different ways depending on the state. In Albuquerque, what they were offering me was the solar system would be installed. It's owned by Vivint and they maintain it. I have a 20-year agreement with them and they will keep it up to spec. It will produce electricity and it's built to produce enough to cover my needs, or at least the way they estimated it. The only thing I don't like is that what I understood at first is that I was paying for the electricity that I would use from the system like with my local utility, but apparently, I pay for all the electricity that is produced, whether I used all of it or not.

Vivint Solar's salesperson who came was a young kid. The only reason I let him in my house was because he resembled my son very much. He gave a good sales pitch and he said there was no expense to me. So I said, "Let's try it." And then, the people that installed the system was fabulous, very nice and very polite. Every time they came in the house, they were very clean. I was very happy and impressed with them. They picked up all their mess. They even did it when it was a day after a huge snowstorm. It was amazing to me how crazy it was. It was a lot of them, not just three. So they worked rapidly, in and out. They sent me the instructions on how to turn on the system thru email. I opened up the email and it was very easy and very simple.

My husband came to me and said, “Oh, why don’t we look into this solar business?” So I filled out an online questionnaire to get more information and Vivint was the first to respond. We trusted them off the bat because we use them for security so we knew it was a reputable company. We had the representative come out a couple of times and he was very gracious, kind and personable. We decided that it would be a good fit for us.

Joe was really good at providing customer service through the whole process of enrolling with Vivint. Also, their installers were good at making sure everyone was safe. They also cleaned after themselves. I was impressed by that. Since we had the panels installed, Joe has stopped by a couple of times to see how things are going.

We just started using Vivint Solar a month ago and everything has been alright. Matt knocked on my door and asked us if we're interested in having the solar thing installed. And he said, "It's no cost on your end." And we said, "Okay. If it's really no cost, then let's do it." Enrolling has been easy and there was no hassle. It takes the process a long time but the application and was all right. It doesn't involve anything on our end especially financially. So, we don't mind and it doesn't bother us. That's excellent. I already recommended them to my sister, and Matt went to my sister and they're working on it.

We bought a house and we wanted energy saving so we went with Vivint Solar. However, it was like I had two different people asking me for SDG&E bills and I kept forwarding them. The person who sold the service to us was also forwarding the bills but nobody seems to be communicating. So, I had to do it about three times over. But after that, everything has been cleared up. I'm happy with Vivint and it has been great.

A rep from Vivint Solar came to my door and I decided to avail of their services. However, I'm not very satisfied as the system’s not working yet. There was a long time in terms of getting the permit involved and things to that nature. I could understand the whole thing with the permit and going through the city, though. But after the permit was done, now we had something with the utility company to get it. It was somehow connected. I then got a note from Vivint saying that my system wasn't active. I expected the thing to just work and as far as I know, it’s not. I expected something will be achieved but I haven't realized the benefits in my electric bill. It has almost been a year now. That aside, communication with their staff has been very good.

I didn't really think of going solar. It just came up one time down at the beach house and I was looking at it but just buying the panels outright was very expensive at the time. So, I really didn't think about it for the house up north in Bergen County. And when a Vivint Solar gentleman came up to my door, he told me a little bit about what the potential of solar was and went through the process. It looked like a good value but it wasn’t a guarantee. They did an evaluation to the house and we went through the process which took a little while but got installed within one day. I'm very satisfied at this point. Unfortunately, it has been a little cloudy, but I anticipate this summer and the spring to generate quite a bit of power.

Someone from Vivint Solar approached me in the neighborhood. I had a really great sales representative. His name is Dylan and he was there at all the times I asked questions, text messaged and contacted. It was a great overall experience. It hasn't been that long since we've had it, but we've already seen our bill go down. Also, I like the fact that we're giving back to the environment and that we're saving it. I'm very satisfied with it and I'd like to thank Vivint for making it simple.

My solar panels were activated February 25, 2017 and I was emailed instructions on turning the system. The instructions that was given didn't coincide with the way that the system was installed. I called Vivint Solar support and was told that a technician wasn't able to come out for a few weeks. I had Zero solar production for 2 weeks. Out of frustration I called the rep that sold me the system Freddy ** to complain and he came right out and activated the system on March 10th.

Contacted company three weeks ago because I needed siding work done and needed the inverter temporarily uninstalled. I had siding damaged in a storm and Vivint Solar has been unresponsive to my needs letting additional property damage occur to my house. Trying to get the issue resolved, I have called numerous times and have been told that I would get a callback. Each call has been 15 minutes to 35 minutes on the phone. Told last night upper management was meeting about my issue and I would receive a call today. Have not gotten any calls back over the time. I have been told I might - key word being might get a call by the end of next week. This company does not care about its customers and provides horrible customer service. This review will also be posted on other sites. Companies like this should not receive business!!

Vivint Solar's customer service was informative and did everything. The enrollment was easy but a long process because they had to pull permits from the Valencia County. The two meters were on there one day, and I don't even know when they put them. They're both running but nobody has told me anything. But overall, it was a good experience.

I looked into solar energy services to save on electricity. I heard about Vivint Solar from a neighbor and went with them. I didn't have a very good enrollment process though. It was lengthy and the account was getting passed over from person to person. That part was annoying. But I had good interaction with the customer service. Electricity just gave out this morning for five minutes which was strange. But so far the experience has been okay though it's too soon to notice a difference on our bill as it hasn't been a month and we haven't gotten a bill from Vivint Solar yet.

I've been interested in going solar for a long time. I was out of town for a while and when I came back, I noticed my neighbor had a solar system up and Vivint was on the side of it so I asked him about it. Then I gave Vivint a call. I wanted initially to lease and Vivint doesn't lease anymore but still decided to go with them. Setting up and enrolling with them was fine but I encountered two glitches in the whole process. One was it took a long period of time for them to process everything and get everything up and running. Promises were made that it would be earlier. But that was okay especially that they were involved in a lot of things. They were trying to bend over backward to be accommodating because of that.

Vivint Solar installed eight panels on my residence in June of 2016 which was turned on in October 2016. When I met with Joe ** on several occasions he informed me that we would save over 50% of our PSEG bill, he also stated that we would pay Vivint Solar .11 cents per kW. He went on to say that we would not be signing a contract and informed me that what I was signing on his little iPad was for the install. Not until after I received an email to operate in October did I finally see a 20-year agreement! Also Joe ** informed both me and my husband that we would be receiving a $5,000.00 rebate check in January from the state. Joe ** continued to offer to fix a couple of missing shingles on our roof.

I've had a $2,000 electricity bill for two months during the peak season of the winter. This led me to look into solar energy services and got it through Vivint. I was very impressed with their rep. He was very pleasant especially with his encouragement and explanation on the savings. But they've had a problem getting the product installed. It took them almost a year to get it up due to a couple of things that man had no control over like having a bad weather. They also had to call people in to give them a helping hand because they had too many clients.

Vivint Solar's team was very efficient and accurate with all their information. All their work was done on time and done very professionally. Would recommend this everyone I know. My rep Erik was very helpful and took the time to answer my questions and explain how the system would work.

They assured me my roof was in good condition for solar and it wouldn't pass inspection if it wasn't good. They installed panels improperly and damaged roof. Leaks have caused acoustic ceiling to crack open. They have patched around panels several times and still leaks. They have sent out 3 different roofing companies and all said panels should never have been installed on that roof and panels made it worse because of bad install. They still refuse to do anything but patch again. Last company said it needs to be tested for mold because of wet insulation and acoustic ceilings need to be tested for asbestos. They will not do it.

The representative and the crew that installed the panels did a wonderful job. The informations were adequate and the representative Mr. Matt was very courteous. Matt made the process very easy. The installation was done ahead of schedule and according to my convenience. I would recommend Vivint to anyone who would like solar panels installed.

A friend of ours in Phoenix got Vivint Solar. I was always interested in solar energy but it takes about 25 years to recoup the cost. I didn't think it was a good investment. When I found out about this program, I wanted to look more into it. And so when I got back to Albuquerque, I researched it and found out that Vivint was already here in Albuquerque. So I called to have someone come by and talk to me.

My experience in enrolling with Vivint Solar was fine. They handled it all. Since switching to solar, I've seen a lower electric bill by $40 - $50.

We already had the Vivint security service. Then a gentleman came by and talked to me about Vivint Solar. I wasn't really interested in going solar because I had heard some horror stories about having to purchase equipment and the rebates, but he made it sound like it wasn't going to cost me a thing. What convinced me to go with Vivint Solar was that I didn't have to put money upfront. We didn't have to pay anything to have the system installed, and if I gain a free gallon of gas, I'm not going to say no.

The kid that came to the door sold me on Vivint Solar. He indeed was a pretty good salesman. I have sky-rocketing utility bills so I said, "Let's do it." I've only had my first Vivint bill which was not that bad. And I get a lot of people asking about it. And so far, everything's been good. I would definitely recommend Vivint Solar.

I've had solar in another house so I decided to look into solar energy services with Vivint. Everything was fine with the sales and install parts. Now, I'm having issues. My inverter is not reporting how much it's producing. I can't find it on the internet. I can sign on but it doesn't appear. Moreover, I can't get hold of anyone to help me out on repairing stuff. They said they were going to have to replace my inverter and that they have an open ticket number. Still, I haven't heard another damn word from anybody and it's been close to over a week now.

After different people and companies come over, I liked the way Vivint’s representative proposed his deal for me. Enrolling with them was pretty smooth. Joe was quick and got answers right away. The only complaint I have after we got everything signed up is it takes a while to get going. I've only been billed a partial billing and once and that's only been 45 days of actual usage. Other than that, it went out pretty easy.

My experience with Vivint Solar has been very pleasant. My neighbors were getting them so I joined too. We started by the end of January and it would be just about two months we've been powered up. My bill is now less than my previous ones but we will see because we usually use most of our electricity during the summer months when the central air conditioning is in force. Enrolling with them has been quick and efficient. The person who did it was very capable. Every question I had was answered by customer service.

I've had my solar panels install about 2 years now. From day of install I wasn't happy because it took a few months for them to activate my service. Many phone calls to them with no action done until I email someone who was in management position a nasty email. The following day I received a phone call with an apology follow by someone coming to fix the problem. The master electrician had given me so much run around so a different person had to come back to fix his laziness. After he called the master electrician to explain that he had finish the job. While guy was on the phone on speaker with the master electrician he made some stupid remark about me not realizing I was standing nearby. The guy had to take him off speaker and went into his truck to finish the call.

The person who put in my alarm system told me about the solar panels. It was easy enrolling with Vivint Solar and I don't think it took more than a couple of months. I just got it activated and I've had it for a couple of weeks now.

The high cost of electricity is what brought me to looking into solar energy. There were some miscommunications and disappointments in the enrolling process but for the most part, it was okay. I got quotes from other companies and dealt with some other companies and in some ways, Vivint will be better, in some ways they didn't seem as good. Sometimes customer service was not as responsive as I would like. It feels like they just don't give a crap. They've got you so now they don't have to do everything. They made some unauthorized promises and after I bugged them enough, they actually came through on those even though they probably didn't have to. But since having Vivint, the electricity bill is quite low.

There was no money out of pocket when you go solar and I figured if I could save a little money on my electric bill, why not? I haven't gotten a bill yet though. The first two electric bills I got, I was still on the budget. They didn't inform me that I should get off the budget so I just got off the budget recently and the savings that I'm saving right now these next couple of months are just credit that I had from being on the budget. So, I'm not really going to be able to see changes for at least three months.

After a very long process of getting our solar panels installed, inspected and turned on; everything was going great. Vivint is supposed to monitor your system, well they don't. I called February 4th about a problem with my system. The earliest that this will be fixed will be April 5th. So if you don't care about customer service it's a great company.

We were having some pretty big electric bills. And there was somebody walking through our neighborhood from Vivint Solar and knocked on the door. Enrolling with them was really easy and they took care of all the permitting. We have two systems. However, the gateway unit that sends the information to them for the second unit stopped working so I called them and they came out and took care it. The people that came up to the house were real friendly and they kept everything clean when they're done. I'm real happy with it and I'm very satisfied with my decision to go solar.

I had the opportunity to meet two of your sales people who explained to me the benefits of getting solar panels for my home. Both Tom ** and his partner Kerry were very knowledgeable about the product. I have the panels on my house now despite being against them for years. I have recommended them to other because of the information provided by Tom and Kerry and their assistance in walking me through the process. My goal was to save money and this has occurred. Kudos to your sales staff for provided with all available info.

I had Vivint while I was living in New York and I liked my experience with them. When I moved here in California, they got in touch with me and one of their sales representatives came by. I had a couple of other people who came by, but I really wasn’t interested at that time until Vivint came. Their sales rep and I started talking and he explained the plan to me. I was very pleased with it and I decided to go solar with Vivint.

My friend told me about Vivint Solar. He has it and he's very happy with it that's why I got it. People who had Vivint Solar before also told me that it's very good. They encouraged me to get Vivint Solar, too, to save money. So far, the service is good. When I have any trouble, I call somebody from customer service and they take care of me. They come to my house to see what's going on. They go down the basement and help me out. They work very well. I'm satisfied because Eversource charged too much before and there was also a company before Eversource that did the same. With Vivint Solar, my wife and I are happy. I got the first month's bill that charged me about $21, but I'll wait for a couple few months to see what's going on.

We had been thinking about solar energy service for some time, and the rep from Vivint was in the neighborhood. And so, it made it convenient for us to sign up with them. However, my experience with Vivint Solar hasn’t been very good. We had our system installed initially in January of 2015, but it is still not fully up and running. Expectations like how long the process would take weren’t set upfront and we also went into some additional difficulties.

I signed the PPA after Kelly ** (Salesman) Told me I had to sign to keep the deal. He told me I could cancel with Vans in driveway. He said Vivint wouldn't cut or harm my new roof. I told him "I would shop around with other companies." He said "no worries. Sign the PPA. It's not binding and can be cancelled." He called later on and said they wanted to install April 27. I said "no." I said "late May", so Kelly said "May 18". I asked for May 27. I told him later the better as I was shopping around. Long story short. They installed April 27.

I'm on a fixed income and I thought getting solar was going to save me a lot of money. I had a very good and pretty knowledgeable salesman from Vivint Solar. However, my panels were on my roof on July and they didn't hook me up until February. They said they were too busy and the panels sat on the roof for six months with nothing the whole summer. But my brother-in-law went with SolarCity. He called them up, they came out, they installed, they made all the phone calls and within two months he was hooked up. So my panels were on the roof two weeks before him but he was running three months before me.

Everybody on my street, Senator Road, has solar energy. I talked to my neighbors and they said that everybody will eventually get it or have to get it, and that it was free if Solar puts it in now. I couldn't afford to do it myself, so I called Vivint Solar and had them do it. I've had it for about a month ago and I've put it on the whole roof. At first, I put it in the front part, and then I also put it in the back. When I enrolled with Vivint Solar, the guys were great and they did a wonderful job. They ran into some problems and broke a light, but they fixed everything that they broke.

Summer's so hot over here and we use the AC a lot. So I wanted to save some money by going solar. Vivint Solar got everything that I needed. Their customer service reps communicate through phone and email, and they answered everything that I needed clarification. Also, they're very helpful when I needed their help. I've been very satisfied with my decision to go solar.

Vivint Solar is good but they upgraded my service and now I'm getting two bills. Instead of adding it to the original account, they opened up a new account for me. I spoke with them about it and they said that that's the way they work whenever they upgrade, they open up a new account. I had to deal with the billing into the old account, pay that bill, add the new account to it and pay that bill too. It looks like I'm saving money because the bill is lower. But if you add them both, it just goes back to square one. They said they're going to have to leave it like that so they could work out a new system. So I got to continue paying the bills twice every month until they come up with a system before I could add them both together and make them one account. But as far as the service, I'm satisfied with it.

Vivint Solar's salespeople came up here and started talking to me about it. I had to talk it over to my wife at the time and they gave me a little pamphlet. I read on it, gave it to my wife and now, we've been with them a month and a half. Enrolling with them wasn't difficult and their customer service was very good and they're knowledgeable. It cost us on the first month and then on the second month the payment went down. I'd recommend them to anybody that wants to try it.

Victor was a typical salesmen telling us only what he wanted you to know. He won't tell you the buyout is all most twice the cost. Our buyout now after 16 months would be $58,000 dollars. Same system would be about $35,000. He also won't tell you it's just about impossible to get out of the contract if you're not happy. He won't tell you about the pages that you need a magnifying glass to read about taking Vivint to court. Not in your favor. Our inverter was broke for 6 weeks. Two panels not working right since Dec 2016 now 3-12-17. Most people don't know about the negative contract. I WILL NOT STOP TELLING EVERYONE ABOUT VIVINT. HOPE THEY LIKE MEDIA. STAY AWAY FROM VIVINT. GET YOUR OWN SYSTEM.

So far, I'm not too thrilled with Vivint Solar. Their solar panels were put in last year and I should be seeing savings instead of getting charged. I talked to them about a month ago and they said that I've got to get the system in operation as it banks up power and then I would be saving money off of my electric bill. Well, I'm spending more money now than I ever was so I'm not too happy. They made me put 36 panels on my roof with a transformer because it'd be generating too much power back into the system.

The whole process took a while and I'm still waiting for the panels to be turned on but everything went smoothly. The whole process was incredibly easy and simple. I would highly recommend this service to anyone interested in getting solar panels installed on their home.

Our sales person told us that we will be getting a check for $5000 in January 2017 for the NY state tax refund because they can not get it. They only can get the Federal refund since they are buying the system and we are leasing it. Which is now BS. I asked 2x if it's a credit or check and our sales person said it's a check when we were signing up. This is why we signed up because we thought we were getting a $5000 check back from NY state as we were told by the sales person. Make sure you fully understand what's involved before agreeing for solar.

I’ve been thinking about going solar for a long time. It’s going to save a little bit of money on my part and protect the environment a bit better, too. I talked to another company originally but they kept putting me on a backlog to set up the initial appointment. I could never get anybody to come around and talk at the time that I needed them to do it so I started searching around. I’ve seen Vivint and have had good experience with them. Right from the beginning, they’ve been very helpful. However, the process takes too long, which has nothing to do with Vivint's people. It can take five or six weeks for the inspector to come to make sure that everything’s been installed properly.

I’m satisfied to go solar but I should have gone with a different company. It took Vivint Solar six months to get anybody over to my house to put the system in. After they did, they messed up the roof and some of my panels so I needed another person to come over and fix it. Then right after that, I got another phone call from Vivint saying that they would send another person to fix something that has already been fixed. They got the system up and running last week. Vivint Solar is a good company but they should do something about the salesman who came into my house and bluntly lied to me. I asked him how much longer it was going to be and he said it's out of their hands and that they gave it to DG & E.

They are the worst solar company. Once on the roof they don't care about you at all. My system hasn't worked since it's been installed but they are trying to charge me. For electricity that they don't even know what I'm using but still want to bill me while I'm paying my utility company also. This is a big scam.

I had very good experience with the Vivint Solar. Sales manager Mitchell is excellent explaining different options and working through the whole process. We decided on owning the solar installations instead of leasing because of good options available through Vivint Solar.

Vivint Solar came to my door saying the power companies need lower their carbon footprint (lie # 1). The salesman said my roof was perfect for solar. (lie #2) I had it checked a few years ago. The salesman said sign the tablet so they can see if your roof will pass for a tier one (the electric company and Vivint Solar (lie # 4 and 5)). The electric company has nothing to do with Vivint Solar and if you do sign the tablet it looks like you sign a single page when in fact you signed for a solar installation contract with 25 pages. When I asked before I signed the tablet "This is not to install solar?" I was told "No, it is to measure to see if you qualify." (lie #6) You have 3 business days to cancel the contract. Best yet SEND THEM PACKING.

My brother-in-law had Vivint Solar installed on his roof and he told me about it. He then sent one of the representatives over to talk to me and I decided to get it as well. They came for a sun test to see if we were a candidate for it and then the guys came and installed it. We had to wait for the electric company to change their meter then we turned it on. It's saving me about $100 a month on average. Also, anytime we've had any question about anything, Vivint always gives us an answer right away. Everything's been great and it works the way they told me it would. I'm really satisfied. I told my neighbor how great they were and he got them installed as well. Also, every time I see somebody, I tell them about Vivint.

Brett ** is a very dedicated sales consultant who was there every step of the way process. I know that I can refer him neighbors and relatives because he is someone I can trust. It was my pleasure to work with him and Vivint Solar!

My supervisor told me how much money he was saving on solar energy services, and I thought it was worth a look. Then one of the people I worked with suggested that I talk with Jesse. He came out and talked with me, and I was sold right away. Then they took a look and made sure they could put the panels on my house. After that, they made arrangements, and within two weeks the guys were out here putting the panels on. I had expected it to take longer for them to turn the solar service on, but everything went a lot faster than I expected. I'm really satisfied with my decision to go solar though I haven't seen a lot of savings yet, but I'm hoping that happens. Everything was fantastic with Vivint Solar and I love dealing with them.

We wanted to save money and the ecosystem and we looked into solar. We signed up with Sunrun back in March last year, but we never heard back from them. They kept hesitating and they couldn't get people to come and put it up. When a Vivint Solar salesman came by the house in August, we said we were ready. We signed the papers and a guy came out and did a survey of our roof to see how much power we would be generating. He checked our electrical box too. They created a plan and got it back to us. We checked off on it and they installed it about three weeks later, so we were able to cut the power on to it. The process was easy and it was nice. Vivint Solar kept me informed all the way and there were no hassles whatsoever. It was a very good experience, and so far, we're satisfied with our decision to go solar.

I'm interested in being green and getting a better deal on electricity. Vivint quoted well and I knew they were a reliable company. The guy whom I first dealt with was very good at describing the process to me. He did a great job. The process took several months, but deciding to go solar seems to be working well. My electricity is cheaper, too. I'm very satisfied.

I had already been looking into solar energy services and I was interested in it because of the lower energy cost. Then, a friend referred me to Vivint Solar. Enrolling with them is easy. Their guys came out and gave us a little site survey, they came back, did another survey and we approved everything. Their customer service was courteous, able to answer questions, and gave me some guidance. About a month later, they were back and installed their services. Another two months, BG&E hooked it up.

He did a great job. I will recommend to other people. I will be glad to get it connect. The solar panel look good on top of the house. I be glad to get hook up so I can see the electric bill go down then I be able to see the saving.

In January of 2015 two leaks were detected in my roof due to the installation of solar panels which were installed in 2013. It took 5 months and multitudes of crews and a roofer to find the leaks even though the leaks were clearly marked by myself. Shortly after re-installation of the panels, three additional leaks were discovered and attributed to the heavy roof traffic while repairing the original two leaks. The leaks were repaired but still this date (2/11/17) the panels have not been re-installed. Working with Vivint's damage resolution team, installation and supervisors has been daunting and very frustrating. I would not recommend them as a Solar company.

My daughter had Vivint Solar and I got recommended by her. When we first set the service up, we had a hard time -- it took forever to get the inspection done. They put it on July 3rd and by the middle of August they still hadn't put the ground wire back in. Finally, they came out and did that after many calls. Then they said that I was due for inspection. I kept calling and saying, "When are you gonna inspect?" But they never could tell exactly when this would be done. I finally called the inspection team myself and they said they'd come within the week.

We were looking for solar panels, and my wife came across Vivint Solar. The salesman gave us some pretty good and straightforward facts, answered all our questions and wasn't pushy. They really had our interest in mind. The hardest part was the wait in getting the panels installed, for the inspection of the installation and then having them come out and replace the meter. Other than that, it was rather smooth. They were very professional and we're satisfied.

Vivint Solar is a great company and I would recommend them to anyone! The sales rep David ** has answered every question and was helping us through the whole process! He is the type of person that wold take his shirt of his back and give it to you! He is a great asset to your company!

I get a call from Mary. I don't pick up since I do not know the number. I will call back and have to hit zero since Mary does not leave her last name or extension. I have to hit 0 many times. I get the operator. She ask me for Mary last name. Mary did not leave her last name or extension. Operator ask me what I have. Security or solar. I tell her, "I don't have security, I have S&W." So, that should tell the air head I do not have security, still send me over to security. WTF! Finally get a hold of Mary, I ask, "Why don't you leave your last name or extension." "Not require." I ask, "Then, why does the operator ask for it then." Piss poor listening skill. "We don't have to." I then stated, "Then how am I to get a hold of you?" No reply. I just said, "Goodbye." I do not know my account number. It is a two-way street.

Our going solar has been a good decision. It's efficient and our savings have been good. The only glitch that came up is with the design that they had for me for the panel and the ones they installed. They were going to give me panels that were 265 watts, but somebody dropped out and had to cancel. They shoved and moved me up on the schedule. Unfortunately, the person that they were gonna sell the panel for were actually 260 not the 265 that they had engineered for me.

The installers were very professional and courteous. The installation took less than a day. The entire process was explained well. Erik ** was patient and knowledgeable with our questions; a great solar expert. We would recommend Vivint to friends and family!

Seeing a lot of recent activity on the block and having panels on the roof from 1980 (that never really worked) I researched Vivint. What holds true for all such companies is the 20 year lease of the panels. While not secured with a mortgage the lease stands up to challenge and becomes a liability when trying to transfer title to the property. In short, it makes a homeowner a title not quite as simple in transfer. Their interest must be taken into account. As to the effectiveness of the system we are too low on the sun angle to fully benefit and the effective life of the system is questionable as none has been used for 20 years. Panels are made in China and their life may be far less and require maintenance/replacement leading to catastrophic expense to the homeowner. My panels wore out after 15 years and the mechanical systems required replacement on numerous occasions.

I wanted to save money so I looked into going solar. Enrolling with Vivint was exciting and I didn’t run into any problems setting up, but now it’s like what they say - it’s too good to be true. When I spoke with the guy at the beginning, he told me my bill would be cut in half and I didn’t have to pay anything to the electric company. I would only have to pay Vivint. But I’m still paying on my electric which hasn't gone down and I’m also paying Vivint $26. So far it’s been like a nightmare because now I’m paying about $100 and I didn’t pay $100 in the wintertime. I just called them about a month ago and told them I haven’t saved any money. I want to know when I’m gonna start saving money.

I started looking into solar as an energy savings option and one of my friends had Vivint so I got them to come out, take a look at it, give me an update and they were the best price. So far, I'm very satisfied with my decision to go solar. I was saving money from the power bill that I currently had. Enrolling with Vivint went very smoothly. A gentleman came out to the house and talked about what the project would involve. Then next day or two, another gentleman came out, got on the roof and figured how many panels we would need and where to put them. Then within a couple of days after that, the gentleman came back again, laid out the custom home decision on the custom layout and said how many panels I'd need and the cost.

I'm an engineer working facilities and I knew quite a bit about solar energy, so when I had a bit of an interest in it, I decided to do it with Vivint Solar. I'm satisfied with my decision and it's one of the most fortifying experience. But there was a time that I didn't hear from anybody when I asked for a reconsideration on the amount of panels they were proposing. They said they had it and it would be a month to add it but it took four months before it came online and the time I decided to proceed. It was a little slow but it was positive and the salesman responded whenever I contacted him.

I have been looking into solar for some time. I talked to people on the phone about it, but they weren't in line to be explanatory to me and I was still skeptical. But then a knowledgeable young man from Vivint came, sat down and explained everything to my wife and I. Enrollment went very smoothly. The man went over the entire electric bill and said that deciding on the number of panels would be deciding as to what type of savings I would end up with. We went to 26 panels and he said that should give me almost 50%. If I got questions, he'll come by and answer them. He's very good. But I wish they'd reduce my bill into a perspective where I could get good savings. I'm waiting to see the big difference as what I'm paying Vivint is close to what I was paying before. Other than that, I'm satisfied. The service seems to be happening the way it was explained. I've no complaints.

The whole process was super from start to finish. I highly recommend Vivint Solar. And Debbie provided thorough, easy-to-understand information and kept me informed throughout the process. I look forward to saving money and safeguarding the environment for my grandkids.

My system has been down since October. I had no idea it wasn't working until my electric bill skyrocketed. A technician came out and fixed it. 2 days later the system was down again. I have been told for 2 months that a part is on order and someone will call me in a week. I have called numerous times and just keep getting told the same thing. Once they have their tax credits for the system, they don't care if it works or not.

My neighbor was a Vivint Solar customer. They were the ones who did most of the research on solar energy so when they had them installed, that's what I did as well. I was somewhat hesitant at first because of the condition of my roof. The rep and I talked about the idea that it would cost $500 to take the panels off and put it back on when I have the roof replaced. He said, "Once we get installed, I'll get you a check for $500." But I never saw that or heard anything about it so it was just a promise that didn't get kept. Also, I'm still paying the same electrical bills now since the system isn't really producing very much because of the time of the year. But I'm assuming I'm saving a little bit because I'm paying Vivint for $30 or $40 a month. But as a company and the way the process worked, my experience with Vivint Solar was good.

The sales rep of Vivint Solar lives a couple of blocks from my house. He was walking by one day and he asked if I would be interested in solar. I talked with him then he explained everything and I signed up the same day. He was a great guy, superb, and kept me informed of everything. He told me at the beginning that the process would take a long time, and they were. I signed up in June and became active at the end of November. It was dependent upon the power company and the city approving plans.

I've been working in solar for about 39 years and I originally had a contract with SunEdison. Then they went bankrupt and my son ran into Vivint. He did it and I thought it was great so I did too. Jason was the guy that I talked to and he was good. He knew what he was talking about and it was easy to do. Right now, we're doing about 40% energy from the sun, even in wintertime, and it feels good. I like it, it's qualified and smart.

Beware of the sales pitch like all companies. They overpromise and don't deliver. Vivint technically tells you the truth because yes their panels will save you energy. That is not in dispute. However what they say is that it will save you money and that is misleading. You have to PAY Vivint for all energy that the panels produce on top of the energy you still have to pay to your utility company. So basically any savings you have is a wash. My monthly payments actually went up compared to the previous year. DO NOT PUT SOLAR PANELS on YOUR HOME. IT'S A BIG SCAM.

We were approached by Vivint and had our large roof paneled. Since the beginning not all the panels worked. Now half of our panels don't work and we have been trying for months to get them repaired. We have overpaid and are not getting credit for the electricity we generate and feed into the grid. The customer service people lie and don't care about customers. STAY AWAY FROM THIS COMPANY!

We signed up for solar panels thru Vivint solar on June 15th 2016. Said it would take a couple of months, they had my loan approved ASAP but then drag their feet. After a few more months of them not returning calls it was installed on Oct 27th, they give you a customer service rep number if you need help, but guess what you leave messages and no return calls.

DANGER. DANGER. DANGER. VIVINT ELDERLY 81 YEAR OLD WOMAN HOMELESS. The Project was supposed to be Done before August. I ended up putting in a new circuit box and informed them of each step and they NEVER told me they were going to have Alpha & Omega come and RIP out the box and put a new one with a new meter after I spent all the money I spent on it. Then along with that they ended up putting a COPPER WIRE STREAK into the ground and hook through my attic to my HOT WATER TANK causing ELECTROLYSIS. That caused a slab leak under the house causing both hot and cold and have no more working water and the trees took over the slab as well and are coming up under the house. The leak was slow and progressed after they did what they did that day. Since September I have to bathe in buckets. I have very little water coming out of the faucet only enough to spend 5 to 6 hours a day filling buckets of water to heat for bathing and cleaning the house to keep clean surroundings. It's a day's work. You see I have wells and the constant leak caused the well pump to not only overwork but to arch and make a huge burn mark on my galvanized tank in the closet across from the hot water tank and furnace closet.

Really looking forward to getting more information about solar. My wife and I feel Vivint is the way to go. Victor ** was extremely professional and knowledgeable and made the whole process very quick and easy. I say go for it.

When I first got started I had LOTS of questions. All the customer service members were very helpful. Dallin was the person who contacted me and sold me on the concept. He was always responsive to my calls. I do recommend Vivint Solar. I am a fairly new customer. I am enjoying the low cost in my electric bill.

Vivint Solar company is top notch company. The professionals working with Vivint is some of the most professional workers you will ever encounter. The information I received has been 100 percent accurate and after having solar panels I have realized it was one of the best choices I have made. Dallin's professionalism was a major factor in me choosing to give solar panel a chance. After working with Dallin I have referred him to other friends because I was so impressed by him. Great employee!!

My husband and I just had our solar panels installed today from Vivint and are ecstatic! We had the best salesman, his name was Ian **. We would recommend him to anyone. He was very knowledgeable about the solar program, he showed us how we could save money on our electric bill, he was calm and patient and answered any questions we had upfront and during the process. In addition the workman who did the installation were very efficient. If you have any questions about the solar program, contact Ian **. He will take care of you with integrity.

The project manager, William ** was great. Whenever we called him with questions or concerns he got all our questions answered quickly. The workers and survey people were very friendly and answered all our questions. We are now just waiting for it to be turned on when BGE is done.

The team mounted 27 panels and connected to my breaker panel in less than half a day. Very professional crew and it is nice to see a company hire Americans for installations. I would highly recommend Vivint Solar to anyone who wants to add solar panels to their roof.

From the very beginning of meeting Jim ** everything has gone right. We have had electricians here and also the installers here. They all were so nice and respectful of our property and us. They were amazing. The installers cleaned everything up, explained some things I had questions about. Jim ** has contacted me a few times to let me know what is next. Give a big???

Dallin was very knowledgeable about solar panels and very professional. He responded to our questions in a timely fashion. We would definitely recommend Vivint to our friends and family. Everything was completed in a timely fashion and we didn't have any issues at all.

I am not in the grid system yet but everything leading up to and including the install went flawlessly. The Vivint rep Joshua ** was always professional, courteous and prompt. He is an asset to the company. Everything was communicated and confirmed and I am very pleased. Can't wait to start saving money and generating some power. :)

I got solar panels October-2015. I was promised savings - instead I have been paying about $20 - $30 more monthly. Please do a better research and get different solar company. At the end of the year I got $21.45 savings for the whole year. Do not get Vivint Solar.

We have been very satisfied with Vivint Solar's service and staff and are very pleased. The process was smooth and just as they explained. I recommend that anyone considering solar should contact Brandon with Vivint Solar. We are thrilled with the savings we are experiencing and this program cost us nothing. Anyone considering should get their information directly from Vivint Solar. They did exactly what they said. We couldn't be happier!

I really enjoyed my whole process for getting solar through Vivint! Dallin was wonderful and everything went as explained from beginning to end. The follow up and ease of scheduling was exceptional. I can't wait to see my savings on my first bill!

I am a retired NYC police officer so I am very weary of everything! When the Vivint salesman, Joshua ** knocked on my door I almost threw him out. Glad I didn't. He is wonderful and the only reason I have solar panels right now. Keep up the good work Vivint! And keep employees like Joshua. He is the perfect representative for your product.

I met with the Vivint representative on two occasions and basically was sold on the almost 50% savings that he was pitching without the obligation to the hardware. My concern was if I moved, would I be responsible with the system. He described it as a utility that you could choose to use or not and that I would not be responsible for the system. That was incorrect. That is only the case if the new owners accept the contract, otherwise, I am responsible.

Updated on 03/07/2019: Do NOT use this company. Run, run RUN from them. I am on my 10th (yes, you read that right) after the roof being reroofed twice! Two of my leaks are in the same spot as before. Second leak in one spot and the fourth in the other. I have taken countless hours off of work to be here for everything. One time I took time off work and they never showed. When I called, they said there was a glitch in their scheduling system and I was never scheduled. This is just one of MANY issues. And whenever they take the panels off to fix the roof, they are off and NOT generating for at least 6 months. To get them to do ANYTHING in a timely manner is not at all possible.

My experience with Vivint Solar so far has been a positive experience. My representative William ** has been great and very informative, and helpful. I am slowly going through the process and need to do some improvements to my roofing system, and William is very understanding and has been very helpful with working out my issues. The young man that did my solar review and system check was also professional and informative. So as it stands so far so good. When I have the system I should be saving at least $100 a month.

The team of workers that came to install the solar panels were very professional and knowledgeable. They answered all questions and cleaned up upon completion. I would definitely recommend Vivint Solar to my friends. Very pleased with the results and thankful to Joel ** for the hard work to get us approved and set up. He did a great job. Was very patient and understanding to all the questions we had.

The whole process has been very professional and friendly, as well as easy to deal with and very well prepared. They are always ready to answer any questions or supply documents or information if needed. Sales person was very pleasant and showed up at installation to answer questions.

Overall my experience has been good. My salesperson has been great about staying in touch and following through when I ask questions. I was not happy about how long it took to go through the process from beginning to being live. I also was not happy about the number of times I was assigned a new account manager, and the gaps in communication because of that. Now that I am live, I wish Vivint provided me the ability to view my daily production, and for that information to stay available so I could see it graphed throughout the month.

For us, it was a very transparent process from sales to install. The sales rep was very transparent with the entire process and was available whenever we had questions. The only issue we had was that the power needed to be cutoff during the install and we did not expect it to be off for the 4 hours it was.

We are happy with the whole process and look forward to making the world a better place and saving money. Everyone was extremely professional and quick to respond to our questions. Joel is a great rep. He is on top of everything.

Received great customer service from our consultant Ron ** who was very personable and answered all my questions about Vivint Solar. The installation team performed the installation with professional and efficient service. I would recommend anyone to contact this company to learn more.

I had a great experience with Vivint Solar. My rep Jesse was very knowledgeable and kept me informed through the whole process. His assistant Nicole was also amazing. I am excited to save money and help the environment. Highly recommended.

From start to finish I had a great experience with Vivint Solar. My rep Jesse was great and helped me through the process from start to finish. I was skeptical at first but after seeing my new bills, I'd highly recommend Vivint Solar!

I was referred to your company by my neighbor and I am please to have followed through. Mr Brandon ** helped me get the contract and even answered his phone when I had questions about my bills. SO far, I am very happy with the service, especially the savings in my electrical bills. I even had a $40 bill from Pepco! That never happened before. So yes, I've made the right decision going solar. Keep up the good work.

We have been very pleased with the service provided by Vivint Solar. From the beginning, they were very upfront about the process to obtain solar panels and were helpful with answering questions and providing timeframes along the way. Our electric bill has decreased dramatically! We are overall extremely pleased and would highly recommend Vivint Solar.

Joel ** (Sales), Gabriel (Installation) and The Electrician--(I have forgotten his name) and all of their respective crews were professional and congenial. They showed up on time and finished ahead of schedule. The clean up was well done, but it was mostly dark before I could thoroughly inspect the area. I'll know on Tuesday 11/01/16 once I survey the entire area. The job itself looked professional but I will require a couple of good rain storms and a substantial snow event to see if there is any leakage. As far as the operation of the system and savings--it's too early to tell. We need the necessary approval prior to activating the system. Regards.

In choosing to go with solar panels and save money, we looked extensively at every avenue. From the first day dealing with Vivint, there was just something that I didn't trust. From the day the sales rep came out there was nothing but delays, hold ups, missed forms, etc. Through constant pressure I finally received the design which was completely opposite of what was described in the meeting. I was assured that the remaining aspects would be completed immediately and the panels would set for an install date. After the initial meeting in March 2016 before the paperwork, surveys, designs, and delays were completed the calendar had pushed to June 2016. To my surprise the rep called to say we're scheduled for July 1st install which got my hopes up.

I am very pleased with my solar panels and the savings I am receiving. Many of my neighbors have asked me about them and also now have them. I believe Brandon was a very good representative for Vivint. Thank you very much.

I cannot say I am pleased with the company yet. We were excited with the prospect of clean energy and saving money. However after 10 months we are still waiting. It took three months to get the installation. Another FOUR months for the city to approve it and THREE more months we are still waiting for the electric company to install the meter. It doesn't feel like the priority is installation and completion. I see them installing more and more but many of our friends and neighbors are STILL waiting for a finished product. This translates into poor customer satisfaction. Friends of mine went with different companies and were up and fully running in less than three months on average.

I got solar in March 2016. My rep (Joe **) lies and gives you the runaround continuously. I was told my PSEG bill would go away, it did not. So now I'm paying PSEG and Vivint. DO NOT USE THIS COMPANY. Make sure you do plenty of research before you get solar, and not by these guys.

A Good Company, An Outstanding Rep, a new Friend. That is what I've found since Richard ** introduced himself and his company, Vivint. He has walked us through each step in getting a solarized home. Answers? He has them and is so generous with his time. If only other companies we deal with has the knowledge he has and is willing, day or night, to answer your questions and alleviate concerns. I am indebted to him for making the decision to go solar an informed and pleasant one.

Have any of you had dealings with Vivint Solar? We hired them to put a solar system on our roof in April. They said it would take about one week to put it up. It is now the end of October and it is still not all up and working!!! They came out today to finish up and guess what most of the wiring has to be re-done. They have been paid in full already and we have not gotten the solar they are supposed to deliver. I don't usually pay before the job is done but the mortgage company paid them off. Now I pay monthly to the mortgage company and I'm collecting interest (plus my monthly electric bill). My advice to anyone looking for solar energy is don't use Vivint!

Overall a good experience and would recommend to a friend. There was some difficulty getting through the paperwork aspect after the installation due to software program changes and personnel changes at Vivint. Since the system has been operational there was a minor billing issue that was resolved after some time and some phone calls. For the past 6 months it has been smooth sailing. We enjoy seeing the credit balance we have with our power supplier!

Our house caught on fire from the panels!!! Vivint has been worse than anyone could imagine. We had the burned panels taken down as well as the undamaged portion, on the larger roof. We had to pay the costs for that roof to be repaired, out of pocket. My 77-year-old father was displaced to a senior apartments. Six months later, he was was so sick with stress, he ended up selling the house at half its worth (half-repaired). Vivint is still charging him monthly, for solar power even though there are no panels up and he does not own the house. This is one year later. He has called and complained but, no one will show any compassion. I am totally disgusted, about how they are treating my father. This has been a huge loss. Our family home gone and still being billed for solar power that is not being used. My father still can not sleep nights due to this trauma, mistreatment and displacement.

I had Vivint solar panels installed on both properties. Had problems with first install but Vivint fixed everything right away. My second install went well and has given me a credit. Balance with BGE all summer. Very satisfied. Jesse carl was my rep. He was very helpful and personable to work with.

Jesse and VIVINT have been great. We have seen an average of a $200 savings each month since we had our solar panels installed about a year ago. That's $2400 we would have missed out on. Thanks Jesse!!!

We entered into a contract with Vivint. They were offering 110 percent coverage of our home energy consumption. The panels that they put up cover about 60 percent of our usage which still allows us 2 months of the year to enter into 4th tier PGE pricing. They are scum and will have a class action lawsuit for bad business.

My mother's landlord installed solar panels. She gave Vivint my mother's banking info. They have been billing my mom $75 to $85 a month. My mom is 82 and in a nursing home. She never authorized this payment. When I called Vivint to point this out I was informed they are doing nothing illegal and told because my mother is not on the homeowners account we cannot stop the payments, yet we never authorized them in the first place. I went to the bank, and the bank called them and they were told the same thing. I left a message with the land lady. Of course, she's not hurrying to fix it. I am now working with the fraud department at the bank. Bottom line, why do business with such a shady operation? Why even put your banking information in there to begin with? They have no scruples. I would never let them put a solar panel anywhere near my house. They just want to take your money and run.

One evening I had a knock on the door. 2 gentlemen presented me with an offer to get Solar energy installed for free and I could save a lot of money on my electric bill. So I decided to find out more. Everything they explained to me sounded great. My wife was apprehensive but I feel it's gonna be the wave of the future. So I agreed to have them come out and see if I was a candidate for this. We scheduled a date and they came out May 31st of 2016. Shortly after that I got contacted that it could be done to my house. Great! So I asked what the next step was. The original salesmen would come out and fill me in on the process and all other details. So we set a date... then that got cancelled. Then another date which also got cancelled. Then a 3rd... never showed up. Each time I had to arrange my schedule to be there.

I am a Vivint customer and I am very satisfied with my service. I've had nothing but good experiences with their customer service and their local representative. The local rep was informative, knowledgeable and very helpful throughout the whole process. The installation was professional with Vivint employees. No outside contractors. Plus I have saved money.

Vivint solar did an install on solar panels today 10/14/2016. It went so smooth. I was told they will be between 8:00am and 11:00am. They were there at 8:30 AM. I had questions to ask the foreman. He stopped what he was doing and answered my concerns. Just waiting to get turned on now. Can't wait to see how much money I will save. Dawn my salesperson was great. Through the process she kept me informed on every step on the way. If I needed her I called and she called me back within time.

My experience with Vivint Solar was great, starting with the sales representative Dawn **. Dawn is very professional and yet at the same time very friendly. She lead my wife and I through the whole process that would take place and stayed in contact with us through text message and email. The installation team was very courteous and professional. The team leader explain the procedure that would take place with the panels on the roof and the electrician explained what he was doing with electric panel and answer any questions. After the installation was completed electrician explain to me the panel boxes that were on the side of the house and how they worked and explain the next step which is the inspection. Very informative. The team did a excellent job and very pleased with the cleanup. Thank you.

We bought in to solar after weeks of study and thinking thru the long term costs and benefits... Enticed by a 1500.00 rebate we signed on in February 2016. They installed the system quickly in less than 15 hours with minimal broken roof tiles on our Phoenix home... Then the whole system Sat for months... with BS emails sent every month about Progress... missing parts scheduling issues... after for four months on July 5th 2016 it was ready for ME TO TURN ON THE SYSTEM... NOT VIVINT. First partial month of solar we got a 145.00 Electric bill and 143.00 Vivint Bill... NO SAVINGS AT ALL. NEXT MONTH 125.00 Electric Bill and 143.00 Vivint bill. We contacted our salesman who turned this over to Quality Control Specialist Abe. Three weeks go by no response. Then I look online to Vivint's so called system monitoring which says SYSTEM FUNCTIONING NORMALLY...

Your Energy Consultant, Chris ** and Don **, the young man that installed the electrical work very professional and showed excellent work ethics. They were on time for all scheduled appointments and completed the task in timely manner. They were a pleasure to work with. You have a great team!

If you are considering solar for your home, call Lyle ** of Vivint Solar. We will always be grateful for Lyle walking up our driveway on a Saturday afternoon. We knew that solar was the right way to go but had so many reservations, questions and even concerns. Lyle provided us with answers to all of our questions and more. The system was installed in a day. The crew was orderly, neat and very professional. Follow up has been prompt and always done with care and consideration. Over the weeks not only did we know that Lyle was an excellent representative of his company, but now we call him a friend.

Everything went great. The team that was here was very professional, friendly, quick, and clean. They showed up on time and finished right around the time that was estimated. Beside the panels, there was no trace that there had been an installation inside or outside the house.

Amanda our sales agent was wonderful, professional and very personable. That helped tremendously with this experience. No surprises, told us step to step what would go on and when. Thank you Amanda. Hope they realize you are assets to their company.

I just want to say that I am so pleased with the work Vivint Solar did for my Mom's house in Northern Baltimore County, Maryland! Since I live up in PA, when I heard that my aging mother was approached and considering going Solar I nearly had a heart attack thinking that she was going be ripped off or taken advantage of. As it turns out, I contacted her Vivint Solar Rep A really considerate guy named Jeff **. After grilling him for 30 minutes or so, I realized he was actually the real deal and was only looking after the well being of my mom. I was really apprehensive about my mom making the transition to solar energy because I had heard some horror stories from co-workers who, as it turns out, did not have any firsthand experience with solar energy. It seems there are a lot of experts out there who don't have any real knowledge or experience with today's advancements in solar energy.

James ** was exceptional to work with. His explanation to the solar power system was clear and he made it easy to understand and answered all question. The install group was fast, clean and courteous and I would recommend Vivint Solar to friends and family.

Everything was Installed as Promised. Steve ** introduced me to Vivint and not only did I install Solar Panels on the Residence I live in, I also liked the way he does business. So I installed Solar on one of my rental properties.

Dealing with Vivint has been so easy. Great people who actually listen to the customer. Pedro has been great, he made the whole process a breeze. Willing to go the extra mile to accommodate my busy schedule. All the while being positive, kind and considerate.

My wife and I moved in with my mother in law after a life event. Having had a solar on our previous home and a great experience we were happy that it was already installed with our mother in law, for about a month. Within the first 90 days of us moving in and taking over the finances we saw a problem. The solar was more than the PGE bill used to be. After investigating we found that the contract was set up in a way to not help my mother in law. They said they would monitor her system but they failed at that not once but 2 times. When I called to talk to them a very nice southern lady told me straight up "its easier if you just pay your bill and not make a fuss." Needless to say that was the wrong thing to say. After we had the tech out we found out that the original installer had not tightened any of the wiring in the outlet box they installed initially.

Outstanding business to get solar from. So far Vivint has met every expectation. My energy consultant Darcey was a true professional and explained the entire process to us so we had no surprises. Plus, he is going to give us $100 for each person we refer to him!

We just had the panels installed. The whole process has been smooth. Salesman has been very attentive and is always available for any questions. Have highly recommended already.

My experience with Vivint Solar has been great! It started with Tommy ** explaining how it all works and he continued to be patient for weeks after I had many questions. He continued to check on us through every step. Even the installers were great. Very satisfied!

Our sales rep Chris was wonderful and was very accommodating. He made sure everything went smooth. As of now we have just completed installation. We are just waiting for the next phase in the process and hoping once that is done we will start saving.

Vivint installation crew very capable. Considerate, efficient, timely. All employees friendly, competent. Jose, electrician very knowledgeable. Jimmy ** also stopped by to check out progress, professional as always, thanks.

Vivint Solar is by far the worst company I have ever had the misfortune of dealing with. We signed up for their "free" solar panels, provided due to a government grant in CT. The sales rep who worked with us, Jamie **, promised if we switch to solar we would see savings on our energy bills. She said based on our design that would function at 102%, our energy needs would be met by the solar panels and our electric bill would be minimal (just the service charge of roughly $20 a month). Jamie and the website state you will see savings of 10-30%. I can honestly say this is anything but the case. My panels were installed in Nov 2015- thus process seemed to go well, but took time for the inspections, etc. I was finally authorized to go live with the system at the end of March. I was told by Jamie, that at any time if the system is not functioning, Vivint will alert me and send out a tech to fix it.

Michael did an amazing job from the first day I met him. He explained the program and was always around to answer any questions that I had. He is a huge asset to your company and Vivint is lucky to have him! I would absolutely recommend Michael and Vivint to friends and family.

I just wanted to take a moment to let you know that my experience with Vivint Solar and its employees (from our sales rep to the installation crew) were very professional and only had our best interest at heart. So nice to deal with a company that has integrity and puts it customers first.

VIVINT rep came to my Northampton home with pitch for no risk Solar install w/ 20-30% savings guaranteed. He flashed voided checks of others in neighborhood. A quick Google check showed VIVINT ostensibly valid business. However, took a lot of info - especially financial ostensibly for financial background verification. He also saw my alarm system. Called back in a few days and said would be receiving technical proposal with a week or so. After 2 weeks he said 'info is in the mail' and will send email this afternoon. It's been total of one month. Only one individual in neighborhood has had further contact. Others are also suspicious. We Believe VIVINT has..... 'secondary purpose'..... associated with homeowner 'interviews. It's not Solar energy! It's no call no show after your info is provided! I've signed up myself and wife for LIFE Lock as result of VIVINT exposure.

Buyer beware. Have service a year now. Paying more now for electric than before I owned solar by 25%. They are deceitful and dishonest... Bad service getting worse...

Unfortunately I recommended Vivint Solar before finishing my install. Our original rep, Ben, left and now I know why. Vivint Solar is a HORRIFIC company to deal with. The install time didn't bother me as they float all expenses but their communication and product is worse than terrible. After 6 months or so they finally got it operational, we thought. It had not been producing power for at least a month yet they still sent us a bill.

We signed up with Vivint in May 2015, after some prodding the solar panels were installed in early September 2015. Since then, absolutely nothing has been done, nothing. We haven't even had a county inspection and all I get is that there is a problem with our "as designed" and "as built" plans. Occasionally they send someone out to look or take pictures, yet nothing has transpired. I was told there was a problem with our county regulations, but I just spoke with a neighbor whose system is now operational. It took him just shy of a year. What a joke of a company. I'm trying to figure out my legal options and divorce myself from Vivint. I could not be more disappointed.

Vivint made the process of getting solar extremely simple. My sales rep, Steve **, took care of all the paper work, filing for permits, working with the utility company, and even answering my many questions throughout the process. He even showed up on installation day to make sure things went smoothly. (Very professional and well done installation!) Also happy with how the support staff at the HQ followed everything up, completing the CO process with the town. My only "cost" was a check for $1 at the beginning to do all the financial stuff, and they even gave me back the dollar on the first bill. Can't wait for the first billing period with my utility where I get a credit. (Best so far has been a bill for 2 kWh!) I chose Vivint over actually purchasing panels outright from some other company because they have an interest in keeping my system working a peak efficiency. Very pleased.