Vivint Solar Reviews

I was paying so much for my electricity so I got Vivint Solar after a friend recommended it to me. So far I'm very satisfied. Vivint did a really good job and got right back with me if I had any questions. I'm very happy with them.

The Southern California Edison is gonna raise their prices soon so I was preparing myself and looked into solar energy services. In fact, already got prices from Tesla. When my neighbor was getting the system from Vivint Solar, one of their salespeople came by my house. So far, Vivint has kept most of the promises that the salesman made. There are still a couple that I'm waiting on. He said that my electrical panel will be upgraded and that hasn't happened yet. Also, there was a referral, where I referred Vivint Solar to a co-worker and he's already gotten and done the inspection. They've gotten as far as installing the unit at his place. The sales guy said I would get a commission. So, I'm waiting for that as well. Other than that, my experience with Vivint Solar has been good. I was waiting on the first full bill and I got it. Vivint Solar has lessened my SCE bill, so I liked that.

I got into solar energy services to save money and the enrollment at Vivint Solar was very easy. It took them too long when I called them asking for something. But I asked them to explain it in Spanish, and maybe that's why they took too long.

The way the salesman explained everything and enlightened us with the current laws on the books and how we were gonna be able to save a significant amount of money made the decision for us in getting Vivint solar energy services. Then setting it up was very easy. The reps were very easygoing and pleasant. They explained everything and answered questions that we had. The experience from start to finish has been very pleasant and we're satisfied.

Jacob was very informative and answered all of my questions. He explained everything very thoroughly. He was not high pressure and was very patient. He was looking how to best serve me rather than himself. Worked hard to accommodate me and was very cordial.

The Vivint Solar sales representative came to the door a year before when only my wife was home. He came back for another year and then he started talking to me and named neighbors that knew me or friends that I had that were getting solar. He was prepared and our interaction went well. The environment and the rate were the biggest things that made me decide to get solar services, and I've had it running for about a month now. I was even talking to someone I work with about the possibility of them getting Vivint Solar.

We kept hearing we needed to go solar and we were looking into it but we did not have the money to make monthly payments to buy it. Then our next-door neighbor got Vivint. She gave our name to Josh then he came by and talked to us. There was gonna be no-money upfront and it sounded like a good deal. We were hoping to have cheaper rates in switching to solar energy and we got back in touch with Vivint. Josh also treated us with respect. He did not look down on us or talk to us like we were dumb, old people who didn't know anything. He was positive, friendly and outgoing. He was also always right there to help us as much as he could. We were able to make calls and ask him questions. We are happy with our decision to go solar and I've been recommending Vivint Solar to friends.

Enrolling with Vivint Solar was easy. The reps kept up with me. They texted me and emailed me when there was any information I needed. If I have any questions, I can contact them any time. Everything’s been moving right along and been running like clockwork. We haven’t gotten our first bill from Vivint, but I got a closing bill from my electric company and then a new bill for the access to it, which is a whole lot less than what we were paying before. Overall, the people from Vivint Solar were really personable. There was always somebody who tells me what they were gonna do, what was going on, make sure I was aware of everything and make sure that everything was taken care of. They were very efficient and very knowledgeable.

Last summer sales rep. Conor ** visited and signed us up with Vivint Solar. By October, installation of the panels was completed and the work crew were superlative, doing the work in one day - as promised. Then came the wait to go live. We were told December. By January we were still waiting and we began to get some vague assurances about going live, with delays due to variously named "net meters," "reverse meters," "smart sockets," and so on. Eversource Rep "Paul" stepped in and started a better ball rolling. Vivint gave us several end dates including January, February 1, February 15 and February 20 (I think it was).

Our places are all electric. I figured I should take solar and charge power. Enrolling with Vivint was a fine experience. Their guys who came in were very nice. They explained everything to us and told us what would happen between solar and the APS. Thus far, going solar has been great for me.

We were so excited when we started looking into solar. Vivint seemed like such a great company. They were family based out of Utah and seems to have great standards. The first year was great. Our normal PGE bill was around $200-$250 in the winter. We were paying Vivint around $70 and PGE pennies. Our First True-Up was around $300. Not too bad. Second year we started paying PGE around $30-$50 a month and Vivint around $120-$150 and our True-Up bill doubles to $600. Third year PGE is at $30-$90, Vivint is $125-$150 and our True-Up doubles again to $1300. Now we pay PGE $100-$180,Vivint $120-$175 and just got our True-Up of $1579!

Over the last year, our gas and electric bill tripled from what it normally was. Our neighbors had Vivint done and so did our son. We really liked their work so we got our solar done through them as well. Enrolling was very easy. Their rep Trae, who also helped our son, also helped us. He was very efficient and knowledgeable. There were some problems with the installation and some delays and things like that, and he really got right on it. He communicated with me the whole time. Thus far, we've been very satisfied. With all the rain, we haven't saved a lot of money, but we’re looking forward to that.

A rep from Vivint Solar came knocking on my door and at that time, I was thinking about solar energy services. The regular gas and electric were getting higher every day and I wasn't even using as much electricity. It took a long time to get started with Vivint Solar because of the permits, but it wasn't difficult to do at all. Their customer service reps have always been very polite in calling me and always let me know about things. They were very professional. So far, my expense has gone down, so that's good.

I wanted to help the economy and help everything else go along so I decided to look into solar energy services and went with Vivint Solar. The salesperson was very good. However, it took almost two months to get our solar panels up and running. Vivint couldn’t get the inspection done right away. The city inspector was going one way and Vivint was going another direction. That took some time and then they had to wait for someone to come in and approve everything. Nonetheless, the installation went very well. On the other hand, I get the bill but there’s nothing there. It's just the bill. I’d like to know how many kilowatts I was using. I'd have to look it up on the internet then.

We looked around and everybody else had Vivint Solar. A lot of people had it and we also went that way. We’re very satisfied with our decision so far. Their reps are friendly and our monthly rate has lowered.

One of the representatives of Vivint Solar came knocking door-to-door and after listening to what he was telling me, I became interested in solar energy services. The rep was nice and explained everything, but I didn't like the part where he said that I wasn’t gonna have a bill from them. I’m still receiving a bill from Edison and then, I receive a bill from Vivint Solar for solar. I don’t understand why but when I enrolled with Vivint Solar, the experience was good and it was an easy process.

I’ve been considering getting solar energy services for a couple of years as we are trying to have a greener footprint. A solar salesman came by and he answered some of my questions that Google wasn’t able to answer for me, so I was able to get a bid and went from there. Vivint Solar's name and history, as well as the size of the company, were the factors that made me decide to go with them. The salesman was also a subcontractor, but I found out afterwards that they were owned by Vivint or Vivint bought them out. At that point, I signed the contract.

In the beginning of last year, my house was visited by a gentleman and he told me about Vivint Solar. He said that a representative of solar energy company is authorized to do some credit check for me and then from there, install a solar panel on my house. But then my credit at that time was not good so we did not go ahead with the contract. August came along and we had a discussion that led to sending an engineer to install the solar panel on my house. On September 21st of last year, the engineer came here and installed the panel. So far, I’m very satisfied with my decision to go solar. The only thing for me is there's a panel that is connected to the new internet system I have and that gave me a problem, but I think it is a technical issue that can be resolved.

I enrolled with Vivint Solar and getting set up was excellent. The salesperson was excellent, answered all my questions, took me through the whole process. Then, after having some hiccups with snow, the solar panel got installed right away. The installers did a great job and everything was on time. But after everything has been set up, my experience hasn't been good. When the system was being proposed and the rep went over the Maryland Solar Grant and the federal tax credit, I was assured that Vivint would make certain that I had all the documents I needed for both of those. But for a month now, I've been trying to get the documents that I needed to complete the application. I had reached out to the rep who sold the system to me. I sent him all the copies of the emails but it's like pulling teeth.

A few years ago, Vivint Solar came to the house and their rep was good. However, I didn't have credit so I had to wait until I didn’t need it with their program started. They did well with the installation and were very good. They just started out a month ago. I've recommended Vivint Solar to others and have sent them to my nephew and brother-in-law.

I was looking into lowering my monthly rates so I looked into solar energy services. I was referred to Vivint Solar but since going solar, I am paying a higher bill. Though I have not got a hold of them, I assumed it was because it will be a general round-up for the summer months. I thought it was something they were deciding that the payments needed 12 months. Despite that, the actual crew that came out to install and the people that I've physically seen and talked to have been wonderful. They knew what they were doing and they were on top of everything. I appreciated it. The Vivint guy also sat there for hours waiting for the inspector to come out and sign out on it.

We are satisfied and happy with Vivint Solar and have recommended them to a friend. When we had a rep come by the house, he told us there would be no extra cost involved for us and our electric bill would go down from what it was. He also explained what they would do. The whole enrollment process was easy. We had to qualify first then somebody came and took all of the measurements. After that, it had to be approved and everything went fine. It went pretty quickly. Then, it was again a couple of weeks when we got the email that we were ready to turn it on. We did but it did not work right away so somebody came and everything has been okay now.

We had thought about using a solar service and after the neighbor across the street went with Vivint Solar, they recommended the company. Enrolling with them easy and the initial guy we talked to, Omar, was very friendly. He walked us through everything.

The installation had some problems in getting a final permission to turn on. We were having trouble getting the authorization from PG&E, and Vivint kept saying they’d go back and make inquiries but nothing happened. I had to sign documents twice and they had to send people out here to check things. But they offered a no upfront cost and the sign-up was easy.

My neighbor had solar panels put on her house and she told us about it. And later on, we had Vivint Solar reps knock on our door and tell us about solar energy. They were good and the enrollment process was fine. However, the guys who were working on the roof cuss. We’re Christians and walk away from stuff like that. But we couldn’t walk away because we were in our house, we were in our backyard. Nonetheless, they did the job fast and they did it good. It only took about three and a half hours to get the solar panels up and running. The guy on the ground that was working on the panel was very helpful. He answered our questions real good.

To save money, I decided to look into solar energy services. The experience was good when I enrolled with Vivint Solar as well as the interaction with the reps. They were professional. The system was activated last month and I am satisfied with Vivint Solar.

I got on Craigslist and I was gonna buy a couple of solar panels for my pool. When I went there to pick them up, the guy was having Vivint Solar installed and he said he was very happy. He said that if I went with Vivint, he would give half of the $200 referral fee. The rep talked me through the whole thing and told me it would take months to get it up and running. I was shocked at how long it took, but they said half of that is the fault of Nevada Power, getting all the ducks in a row and paperwork so it was out of their control. But there was no out-of-pocket cost and it looks terrific. They gave me the maximum amount of panels for a single-family home ‘cause I have a big house. I communicated via phone and email and they always got back to me right away. As far as installation, it was a day and the techs were great. They were really careful with the house, so I couldn’t be happier overall. I've recommended them already to co-workers and neighbors.

We went with Vivint Solar as it was recommended by my daughter. The enrollment process was very simple. Their reps just came to our house and we did it. Everything is coming along fine. I'm very satisfied going solar as my electricity price went down to very small numbers.

When I purchased the system I was very clear that I wanted my solar to cover 100% of the current PG&E bill. I have since found out that my PG&E bill is still over 200.00 per month. My settlement bill with PG&E is no less than 1800.00 additional per year. I have contacted Vivint and very helpful but the bottom line is the panels are producing 10% of what I need. Vivint says everything is working properly on their side, to contact PG&E but then they say Vivint doesn’t produce what they say. At least I have convinced 3 neighbors to go another route and they are very happy and I wish I would have known what I know now. Buyer beware. Nothing but lying salespeople that are out to benefit them only. STAY AWAY!

This company promises the sun, the moon and the stars. They are the worst company I have have ever done business with. My solar doesn't work and when it hasnt worked the power bills are overwhelming and when you add the cost of the solar combined with the power bills it over 600 a month!! I have repeated over and over since July dealing with their billing and customer service dept. No help whatsoever. They give you false hope of being compensated and it never happens. They have led us on for over 6 months and now denied us.

Solar energy services weren't gonna cost me anything so I looked into it. A gentleman from Vivint Solar came by to my house, explained their system to me, and I enrolled with them. They were very prompt on everything that they were doing and everything went well. The only thing that I was disappointed with was the length of time it took before San Diego Gas & Electric released the okay to start the system. But so far, I'm happy with my system.

We signed up with Vivint Solar in Sept. 2018. I was impressed with the sales guy, then the guys came to put tiles on, which went fine. Since then, nothing. We're still not up and running, and I'm getting no answers. I swear, I think, there's only a couple people who work for Vivint and they work in one little cubicle in someone's home! They have fancy titles for every department and person, but I never get to talk to anyone who can actually help me. There's no place to go for help, but the 800 number and it's one person who can't transfer me to a supervisor for various reasons. We.are.so.frustrated!

We had been interested in going solar. But, we had two issues. One was that the cost of installation was going to be about $25,000. We have no mortgage. So, we would have to fund it in some fashion like taking a second mortgage or a new mortgage. And we were unwilling to do that. Then the other thing was that some of the engineers from other companies that looked at what we would have to do to get enough sunlight with trees around on the roof said that they would have to cut down trees or top them. And, our feeling was it didn’t make sense to get rid of shade in favor of air conditioning.

I liked the professionalism of Vivint Solar's marketer. He made a very good pitch and was very professional. I went with them and enrolling was much easier than I expected. Their reps were in and out of my place in two hours and then made the follow-up the next day just to see if I had any questions. Once the installers came in, they were on the roof and out in two or three hours. I’ve already referred two customers to them.

I researched and talked to four other solar companies and I did not like what I was looking at on those companies. Upon speaking with Vivint Solar, everything that was to my advantage is what they stood by. Their rep was totally professional and the response time was extremely quick. Anything that I needed or had a question about, if he didn't respond by email, he would stop by my house and I was very pleased with that.

Our energy provider started doing the billing based on what time of day you're using your electricity. Of course, like everybody else, we happen to be up and doing stuff at the time it's billed the most. And they've been doing tiered billing for years and I wasn't appreciative of that either. I then looked into solar energy services as I figured not only is it a savings per kilowatt hour, it's also something that's sold back. A gentleman from Vivint Solar came to our house. He had a good presentation and so I enrolled with them and got their system installed in my mother's home. The start-up was good. However, the process got slower, dragged for a while, and got lost. There were nine weeks between the completion and inspection before the final switch over was approved, which was kind of a shock as I wasn't expecting it to be that long. I felt something happened somewhere. But so far, we haven't had any complaints with our decision to go solar.

I had been with Vivint Security for a long time. A guy knocked on my door and he came in because I wanted to ask a few questions about solar energy services. He answered all without hesitation and he told me that he was actually a solar guy. He was extremely outgoing, friendly, very knowledgeable and patient. He had three references in my neighborhood of people I knew and so he went through his little presentation. The program that he laid out was pretty straightforward when it came to sizing the panels. And then, he was able to walk me through how to size the panels so that I wouldn’t be generating more electricity than I needed to pay for. Also, he was able to show me a layout of my roof and dissuade all of my concerns about inputting penetrations in my roof.

The Vivint Solar guy that came out seemed like he was on the up and up. He told us all the good things about solar energy. He also brought down some of his bills which were 20 bucks in the summertime and we hoped that we could do that. Everybody at Vivint has been helpful when I called. They flipped the switches on the first Saturday in January and when we got our electric bill, we were surprised and we thought we made the right choice by going solar. In fact, we've got a credit amount on our bill. Our February bill was the credit balance with the electric company already.

Vivint Solar's rep was telling me that I'd be locked in for 20 years at the same price per kilowatt which would be a lot cheaper so I went with them. He was really good and always checked in with me and explained the process. He was even surprised that my solar panels were put in so quick and that my system was up and running as quick as it was. One thing I was not happy about however was the fact that when I called them and asked if we could change my billing date to better suit my needs, they said they couldn't do it. Still, enrolling with them was easy overall.

I have been with Vivint Solar since November and the experience has been good. Any issues that I had, they responded to very quickly and took care of them. They walked me right through the process and it was seamless. They were excellent with the installation too. It would be beneficial for them to let us know though that we’re gonna wind up with three different utility bills. One from Vivint and two from SDG&E. Also, to give us a clearer picture of what our utility cost will be with them until it trues up. I’m paying them and paying the utility at the same time, I’ve actually seen an increase in the bill but it’s supposed to true up next November.

It’s too damn expensive to pay utilities in California. I talked to my neighbors and they all seemed to be very happy with Vivint Solar, so I went with that. All of their staff was great, courteous, and well-informed. The only thing I would love to see a little bit different is I haven't been able to log on to the website yet to look. They should have more information readily available so I could see what exactly is going on. I’m so scared by the end of the year. I’m not sure where to look to see if I have any charges I should be paying them during the month.

I was paying a little bit too much for electricity. I wanted to go solar and I signed up with Vivint Solar. Their reps did well. I was a little upset that the guys who came out made a hole in my basement, but the issue was resolved. I was expecting them to come the next day, immediately, but they never did. It was like a miscommunication. But then I ended talking to the representative that led me to get Vivint Solar and they managed to fix that.

My next door neighbor talked to me about Vivint Solar and I gave it a try. I enrolled myself with Vivint Solar and then I contacted them as there was a problem on getting the thing to start working. That was associated with a paperwork. But they finally got it squared away and then they got the system connected. Although I haven’t gotten my first bill yet, I’m very satisfied with Vivint Solar so far.

I had a serious leak in my roof caused by squirrels under the panels (Vivint takes no responsibility for this despite the fact they said they would install animal guards which never happened). It took Vivint 3 months to remove the panels so I could have the leak fixed. Imagine 3 months of water leaking into your home every time it rains. Every department at Vivint acts like its own company, you have to completely re-explain your situation when they transfer you, which will happen 4 times a call. All together it cost me $3,800 to repair my roof, now Vivint wants to reinstall their panels. My confidence in Vivint is completely gone and I dread having to work with them any longer. It will cost $17,000 to end my contract, or have them put the panels back and risk replaying this nightmare all over again. Please do your homework and read the fine print. I'm all for solar still, but Vivint should be at the bottom of your list.

I heard about Vivint Solar from a friend and I’ve been with the company since December, when it got activated. Their sales rep was very knowledgeable and everything went according to plan. The installation took one day. I don’t get the email showing my statement though. I was supposed to get an email when the statement is ready but I haven’t been receiving them. But it is not that big of a deal because I can get the statement online. So far, I’m very satisfied with Vivint Solar.

Vivint Solar's salesman came around and he was pretty good, which made us use Vivint Solar. Also, it was also the right time for us. The gentleman who came out prior to the installation was very good at explaining what was going to go on. He could have been a good salesman too. Then, the crew that came out for the installation did a fine job. However, the first week or so, the system didn’t work. Then somebody came out and fixed it. But they didn’t stay, ring the doorbell or leave a note to let us know what was wrong with it. Somebody should have told us that the tech was out here, what was wrong with the system, and that the tech fixed it. The people that we've talked to over the phone were fine though.

Vivint Solar came to the door and I liked the program that they said. I thought that I could get a new electrical box but they did not do that. Also, they told me that PG&E would tell me to turn it on but it was not that way at all. I called PG&E and the girl told me to go ahead and turn it on because something had already taken place, only it wasn’t time yet because it was a week later before Vivint said that I could actually turn it on. I was supposed to wait until Vivint told me. But I’ve been happy every time I've called Vivint. They answered the questions. Also, I’ve already received the bills and the first one was low. The second one was a little higher, so I was a little surprised, but it's supposed to be fluctuating. Overall, I’m perfectly happy with my experience.

I have an electrical engineer friend and he said, “If you ever get the chance to get solar, do it,” so I did. Everything was relatively straightforward and as described with Vivint Solar. The only thing that I found disconcerting was their salesperson and original agent by the name of Shelby, although he was very pleasant. The moment that the system was installed, I tried calling him up for some information, but there were no return calls. And when I made further inquiries, he was no longer with the company, so I sent a letter, with my initial payment, suggesting that a top-rate manager reach out to all the customers that Shelby contracted with and say, “We apologize. He’s no longer with the company. But here’s a new number. Here’s a new contact for any further service.”

I went with Vivint because my neighbors told me how great it was. Upon signing up, I told the salesman specifically that I wanted to go paper. I didn't wanna go paperless and I didn't wanna withdraw the money from my bank. He specifically told me before we sign the papers that it will go paper, there will be a bill in the mail 'cause that's what I wanted to see. But then, for the first bill, they withdrew from my bank account.

I’ve been wanting to go solar to help me financially. My daughter and I have been talking about it for years and I’ve been waiting for her because she does all my finances. I told her to let me know if she would ever do it, and that I would do it. We did and I am very satisfied with the decision to go solar. The enrollment process with Vivint Solar was easy for me, although it took a while to get them to put the system up. It took three months for the process to go through, but they were able to meet the timeframe they gave me. I just got my first bill a couple of days ago and I noticed a difference. I’d recommend them.

I had Vivint install solar panels on my home almost 4 years ago. I live in the Palm Springs area and we benefit greatly from solar energy. Unfortunately, I didn't know until the recent rains that started last month, January 2019, that in the process of installing the solar panels many roof tiles were broken. Two different roofers have commented that the broken roof tiles are only around where the solar panels were installed. This has caused a roof leak which cannot be repaired until some of the solar panels are temporarily removed in order to replace the broken roof tiles.

The salesperson that came as a representative for VIVINT SOLAR was very professional. The approval site inspection and paperwork was without drama. Rooftop installation was efficient and appeared to go well. All that was accomplished within a three month period. That is where the drama began. It is now 5 months later and even after repeated calls and many unfulfilled promises the panels are still not operational.

I heard about the alarm program first, the home security. So, we had that installed at my nephew's house. Then, we branched out into their solar services at my house. The system went live in December, and I like this thing so far. We set that up with salesman Sean and got everything approved. The installation crew came, and they were quite efficient. They installed the panels and all the different stuff in a day. So, then, it was just a waiting process to get everything approved through NV Energy. They also upgraded something in my house.

I had a lot of problems with Vivint Solar. When they first installed it my electric bill was jumping out of the roof $600 a month. I couldn't understand it because it was never ever that high when I didn't have solar. They came out several times, looked it over and then a year ago they decided to add more panels to my roof. I won't know how that works out until the summertime when we had the air conditioner on and using more electricity, to see just how it panned out.

My son said he had a friend and his brother was selling Vivint Solar. He came over and he told me about it, so I thought it was a good thing. I wanna save money so I went solar. It took them about two months to put it on and after that, we had to wait for the inspector and then we had to wait for the Florida Power Light to change the meter. The Florida Power Light guy told me I'm gonna see there what I receive and I see a lot of difference. It says received, delivered in maximum. The deliver is about 500, 700 and some and I received very little, 200 and something. So, I called my agent and told him there’s a lot of difference on this thing. I asked if he was sure they connected all the panels because I have paid three panels. He said it was too early to know and that he would see me but he hasn't called back.

I am always skeptical of people coming door-to-door and have said no to dozens of them. The rep from Vivint solar was different, and he was able to explain the process and program in a way that made complete sense to me. After he left our home my husband and I did our research and noticed a lot of negative reviews on the company and admittedly were a bit leery of moving forward. However, after doing the cost analysis and talking to some of my neighbors that were customers of Vivint, we decided to move forward.

A Vivint Solar agent knocked on my door and I had been thinking about it for a long time. What I had looked at was pretty expensive and at my age, I didn't really wanna put out a bunch of money. But Vivint sounded like a good deal and I thought it might be a good time to do it. The agent did most of the enrolment for me and it was a very easy process. Also, everybody I've dealt with has been extremely nice and knowledgeable. The installment took two and a half to three months but I was told that right off the bat. I've been solar for about a month now and I'm very satisfied with everything so far. We'll see how it goes and if I feel like I’m saving a lot of money, I would tell somebody else about it.

I looked into a couple of solar companies but I went with Vivint Solar because there was no cost to the solar. I talked to a sales rep during the enrollment process and they set up an appointment to have somebody come out and look at the job site. Everything went okay with that so we went on to the installation. However, I had to coat my roof with silicone before they could do the installation, so I held them off for a month or two. Normally, it only takes around eight weeks for the whole process, from beginning to end. I referred my neighbor to them and they did hers a lot quicker.

Two years ago this nightmare started! The solicitor was an unusually nice young man who, immediately after my contract was signed, revealed that he was returning to his home state of Florida; and everyone that I came to know during the installation process no longer is employed by Vivint. For a full year, I was double billed and was told they thought I wanted them to charge my Amex card also even though I was paying monthly. No money was ever returned. I was informed that the initial panels were outdated and used only in preparing the roof and installing the holding brackets. I’ve never received new panels and these are dull, dirty, uneven and squirrels and birds have built nests under them.

I wanted to lower my utility bill and when I called Vivint Solar, I liked the people that I spoke with. So I went with it. I enrolled over the phone and it was fairly easy. The people that I dealt with did most of the field work. But I contacted customer service once because I was curious as to why it was taking so long to get the system up and running. The big issue was between Vivint, their inspectors and the city inspector. They just couldn't come at the same time for some reason. After about eight months, I was finally able to get it online. But that is a long time. I hope Vivint can find a way to get the entire system up and running with Nevada Energy instead of having to wait for eight months. But summertime hasn't gotten here yet so I'm hopefully gonna be seeing some good news on my utility bills. A couple friends of mine that have had it for a while say that their utility bill is extremely low, and they're really happy with it.

I liked that Vivint Solar had lower rates. I went with them and the enrollment process was very easy. The installation was spot-on. Once I enrolled however, all the issues came about. There was a breakdown in communication and lack of execution. I waited months to get my system turned on. The ball wasn’t really moving ‘cause I was in contact with both my electric company and Vivint Solar. My electric company told me that they have not received the documents that they needed to get my system turned on and swap out my meter. Though I'm glad I went solar, this last leg of the process was really aggravating to me. I was waiting on Vivint's rep to lie to me and tell me that they submitted the process not realizing that I just talked to the electric company. Still, he kept it straight and he was a smart guy.

Our house is big and our air conditioning bill was horrible. So, I had been thinking about going solar but we have friends that kept saying it would cost us $20,000 to do it and we can't afford that. Then, a young man from Vivint Solar named Spencer was in our neighborhood and going to everybody’s house. He looked at our utility bill and told us that it would be this much if we went solar. He also took the time to explain the kilowatts and curtail a lot what it was gonna cost us. He did good and he came to our house a bunch of times but my husband kept saying no to him.

I really enjoy working with Vivint Solar. It's a pleasure. They always keep me informed and they answer all my questions. The longest delay was waiting for government agencies like for permitting. Then PG&E took several months to register this. Vivint Solar also had a little trouble in the installation. It was a wiring issue and it took them well into the evening to get it finished, whereas they told me it would only take about half a day. So they struggled a little and they had to come back and double-check it. But stuff happens. Nonetheless, Vivint Solar has been very professional and courteous. The experience has been really great. We started last summer and it has been eight months, and the system saved me 100 bucks last month. I also referred it to my friend and that was a bonus. Vivint Solar sent me a $250 check for the referral. It was great.

My neighbor told me about Vivint Solar and when I talked to their salesman, he was good. So, I enrolled with them and it was easy. Aside from that, the installation was done professionally. There are straight lines and the installers squared them up. They were very easy to work with. Plus, the panels look good and so far, they've been working excellently. But since it's winter, I haven't seen the benefits of going solar yet. Other than that, when I was about a month into the program, I couldn't get on the computer to see how the system was working. So, I talked with Vivint's tech support and they’ve helped me out and got me on track.

Before I got Vivint Solar, I told my wife that I would never put solar panels on my roof. But when some gentleman named Corbin came knocking on my door, his knowledge and professionalism changed my mind. Corbin was unbelievable and he made it so informative for me as a customer. He said that there would be no out of pocket expenses and no fine prints. I also liked it when he said that I could save money if I went solar. So, I enrolled with Vivint and it was a breeze. The whole installation team did a great job as well. I was happy with them and I even bought them pizza and soda.

When we had our solar panels installed about 8 months ago Vivint Solar told us our roof was in good condition and had at least 10 years of life left. We just had a home inspection because we are selling our home and turns out our roof needs to be replaced. Customer service could not help us. They told us we have to write a letter to legal. Our other option is to pay $2500 to remove the panels and then replace the roof. I would never recommend Vivint Solar. They are very dishonest and are not willing to help us.

I was impressed by what Vivint was offering for security so we did that then a little bit later, they asked me about solar. We had had solar on the other house so I ended up doing that as well. The approach that they have, as far as people saying what it is that’s gonna happen, what your obligation is to it and what theirs is, has all been very clear and professional. The only thing that I probably just didn't understand fully was regarding some of the processes for getting it finally hooked up. That seemed to take a little bit longer than I was anticipating. But it wasn’t anything alarming and it probably had nothing to do with Vivint. It had to do with the city, PG&E and Angelica Homes. That aside, enrolling in the program was easy to do.

The kid, Luke, who came around presenting Vivint Solar, did such a good job. He was very nice and helpful. He didn't BS me. He didn't come across portraying himself as "Hey, I need this because I need to make sales." They also called asking me if I need any help, and do I understand the whole process, and I said "Yeah."

First of all, these panels are a waste and I would never recommend Vivint solar to anyone. We moved into our current place on August. So it was not our choice but we were asked to take the lease over. On August, September and October, there were some "technical" problems with the meter, so we didn't get any credits for produced electricity. Our roof faces south and there are no trees nearby that would obscure the sunlight. Also, we have 13 solar panels. In the month of January, it only produced little over 200 kwh and we got credit of 108 kwh on our electricity bill. Even the lady at the electricity company says that this is very low kwh produced for any solar panels.

Right now, the solar is not saving me any money. I’m paying two bills – the electric bill and the solar bill. The solar bill is not that large right now. But I’m still paying the electric bill so I really don't see the difference. As soon as Vivint put the solar in, they told me I could turn it on and it wasn’t hard to turn on. I thought that as soon as you got the solar, your electric bill would go away and you’d just pay their taxes, maybe $30, then you would pay your solar bill, whatever it was monthly. But that’s not what it is. It’s like you’re waiting on the energy from the sun to come to give you that credit. And if you don’t have enough, then you’re paying two bills.

Vivint Solar was doing some work in my area, and their salesman came door-to-door and he talked to me about it. I thought it was a good idea, and my roofline is north-south like one of the major requirements. I didn't have a problem signing up. Vivint's guys were really good. I had their real crew and not the rented crews that they got. I’m thrilled to death having gone solar. My bill is going down. I’d recommend Vivint.

Vivint was easy to sign up with and installation was a breeze. However, they failed to really explain that we would owe our regular electric company after the end of a 12 month period. We were caught off guard, but moved past that disappointment. About a year later, we had a return visit from a salesperson saying the could add panels to our roof to save us even more money. We gladly installed more panels. Somehow the system stopped communicating with Vivint. We were not notified. Apparently this lack of communication was going on for about 6-7 months. I found out when one of our bills came in saying we didn't owe anything.

The kid that sold the Vivint Solar package to the lady next door to me came over to get an approval for the association that says I didn’t mind her having solar. I had him come talk to me when he got through with her. I’ve been thinking about doing solar for a while. Here in Vegas, if all you have is an air conditioner, your power bill flies in the summertime. When he came over, what he presented to me was a viable option. The enrollment process took quite a while which was surprising. We had to get this permission for the building department, from Nevada Power and from my aunt Martha in Ottumwa, Iowa. There were a lot of inspections but it finally got fired up. It’s only been going for a couple of months now and it seems to be working.

I looked into getting solar energy services to save money. Signing up with Vivint Solar was a rough road. It took time to get everything processed and getting started. But everybody was nice. They did what they could in getting started. And the installation team didn’t make any mistake. I’m happy going solar. My wife thank me, and I save much money. We had some problems though. The tune-up time haven’t changed yet. I wish they would change the part where the tune-up time comes.

Once, a representative of Vivint Solar approached me. With Vivint Solar, a high power bill would cost me zero. Since saving money is a big thing, I decided to go ahead and look into energy service. The rep laid out the enrollment process for me. I was told that in the worst scenario, the installation will take five to six months because of the permits. The installation did come in under that time. Also, the service of their customer service has been good. They have answered the questions that I've had and they've done everything they've said they were gonna do. So far, my decision to go solar has been smooth. I've already recommended Vivint Solar to my parents. I told them that it's no money out of their pocket, that they're gonna save money and that the system would add value to their home.

We had hail damage requiring a new roof which also shattered one of our brand new panels. It took approximately 4 months to get Vivint to finally come out and remove the panels so we could replace the roof. Expect to be on hold for at least 30 minutes for any call that isn't for sales. Once you wait 30 minutes, expect to be transferred to another department for another 30+ minutes. This happens every time I call. No one can figure out which department deals with existing issues. Apparently there is a department for removal and reinstall.

My neighbor recommended Vivint Solar. She said there would be no initial cost and she talked it up. But there were so many different things. The city might have had a backlog and it took them a while to get out. But then they didn't like our walls being so close. So there was like, "Okay. Where are we gonna put the panel?" We had to do some construction and that took quite a while so that there was a 30-inch clearance. That was not any fault of anyone. But Vivint Solar should have known that we needed that clearance.

Jonathan, Vivint's salesman was very friendly and well informed. The first time he came and knocked on my door, I told him I wasn't interested and he wasn't pushy. A few days later, he came by once again and we chatted a minute. He asked if he could come in and write some things for me. I began to be interested as he told us things that we didn't know were available via solar.

The gentleman from Vivint Solar explained that we were using coal as a source of heat and that going solar would provide us with no footprint left behind on the Earth. But it was a little frustrating to begin because it took longer than we thought. When they installed our system, the people who did the installation said that we would have a 30-day wait before we could go solar. But in all actuality, it was 2 months and 10 days. Plus they lacked communication on the amount of time we were gonna have to wait. But the customer service representatives were very nice and out interactions were very comfortable. I was also a little anxious when we switched from Xcel Energy to solar. I expected the lights to blink or the TV to lose its reception. But nothing happened. It was fine. In fact, it was very easy transition and I'm very satisfied with our decision to go solar.

I had read in the paper that solar energy makes the surrounding clean and I heard that it's really good. My husband talked to David and he was good. Vivint Solar is also good overall. We're satisfied about going solar.

Installed not as contract. No county inspection. My electric panel caught fire. Vivint is doing nothing about it. Have nearly 100 hours of wasted time on hold with customer service. Stuck with useless solar on my house. VIVINT please save your sorry excuse for this. Your company is a joke.

The salesperson who came out was a fantastic man. He didn't push us. He looked over our light bill and then he just told us what going solar would do. But the decision was mine and enrolling with Vivint Solar was not difficult at all. The experience was very good. The installation also went very well. They had no trouble putting it up or getting permits. The system is working now. But we don't own the equipment, and we were able to put it up and not pay a cent to get it up there.

I had been thinking about going solar for awhile, and Adam from Vivint came over and talked to me. He was easy to work with and he answered all of my questions. My bill’s supposed to be zero from APS and as of right now, I’m paying Vivint and APS, more than I was paying to begin with. Besides that, I’m happy with it.

I had these other solar companies come out and I compared them with Vivint. I did my due-diligence on who was really there to make a sale, who was there for the consumer, and who knew their products. I went with Vivint and everything has been easy. My rep, Missy, was there from start to finish and the installers were neat and very professional. They respected my house. It was four months from the time I signed up until I went live and I've been live for a little over a month. It has been good so far.

A rep came to our door to offer Vivint services and explained it in a way that seemed amazing and that I would be saving money. My husband was never home on days that the rep came to see me or ever signed a paper. I signed one paper that the rep said was for approval. Yet, one day the installers were here to put everything up on the roof. Fast forward, a year later, my bills are the same and plus Vivint is asking me for money as well. So now I have two electricity bills instead of one. Also, when they called me, they have an email address on file that is nothing close to mine's. I asked for a copy of the agreement and it has a signature by my husband's name that is not even his and was obviously forged. I am definitely going to take legal action against them.

My family was always interested in getting solar panels. The Mrs decided to go with Vivint solar. After signing the contract they came out several times to check the electric, the roof, the amount of sun. Any issues they had they resolved. Cutting down trees replacing electric Box Etc. They installed solar panels on the roof. Before the panels were even turned on our roof started leaking. Took them a week and a half before they came out to check on it. It's been almost another week and still no answer. I'd go with them if you want a leaky roof and a slow response.

I had been interested in solar energy since the early '70s. It was just a question of finding a practical way of using it. I saw Vivint on Facebook and I expressed interest. They started calling me and it all sounded like a good deal. There was no upfront cost and the cost per kilowatt was reasonable. SunBug Solar came in a few years ago but they wanted about $25,000 upfront. Once I signed with Vivint Solar, the crew was there and the panels were up. That wasn't the problem. The problem was I couldn't turn the system on until I got permission and it was a very slow process. The part I was not crazy about was the paperwork. It had to go back to somewhere in the state and the state had to okay it but there was this bouncing back and forth and it took weeks to set up the system. The paperwork must have gotten lost and had to be resubmitted.

The people at Vivint Solar answered anything that I had a question on and the people who came over to install the system were very nice and pleasant. After that, I had another call from the salesman asking how we were satisfied with it. In particular, we were impressed with the gentleman who came in here. He explained everything and he seemed to be honest. My neighbors had used them as well so we got a little feedback from him. So far, we've had a good experience. We were not interested in buying the solar itself. We're just leasing and it seems to be working. I'm very satisfied so far, as long as we don't have to go up and clean the panels. I also referred Vivint Solar to another neighbor of mine.

A buddy of mine had Vivint hooked up first and then he talked me into it. Enrolling with them was quite simple and easy. A gentleman came out and talked to us, and he was a very pleasant and nice guy.

We were looking into getting solar energy services. We had another company, but then we lost track of their rep. Then, Alejandro from Vivint Solar came in at the right time. He was going around in the neighborhood and advertising. Also, our neighbor next door had just installed hers, so we kind of like piggybacked from her. We did the enrollment online and the customer service was good. They always responded politely to whatever questions we had. There was a problem when all the lights on the lower level went off when they were installing the panels and we didn’t know what the problem was. They went out of their way and called an electrician to fix it when whoever was installing the panels could not do it. That was a plus.

My roof is leaking from two different spot. Sent somebody to check it and they said they fix it. They fix the leak from the roof. How did they know that the leak is fix if you don’t know where the leak is coming from. Call them. They said I need to call a private company to fix the problem, it’s not their problem anymore. My advice to the new customer planning to get a solar, please avoid this Company. Vivint Solar is a joke.

We talked to a representative from a different company about solar and I’ve been thinking about it. One of the things that prompted us to go solar was our $310 electric bill during the summer, and then a $308 and a $300 one following that. We looked at it pretty closely because we’ve heard some many horror stories of people signing up with solar and then through the course of events, getting their houses repo-ed. We were pretty hesitant, but our solar representative from Vivint Solar did a great job of explaining things to us. And when we had questions, he was quick to answer them and had reasonable explanations. We finally decided we couldn't afford those kind of bills anymore.

With all the changes going on in this state with our power, I was very interested in protecting myself and taking control of my power. Vivint approached my door and explained how they provide cheaper power without me having to spend thousands of dollars to buy solar panels. It was a no brainer for us and our rep Josh ** was top notch. He was a no pressure rep who explained everything very thoroughly and was diligent with follow up. Vivint handled everything efficiently from the install to the activation. We are up and running in less time than Josh projected and would definitely recommend to friends and family!

Concern about climate change is very important to me and to my family and so far, I'm happy with our decision to go solar. We enrolled with Vivint Solar and the whole process was pretty straightforward but it was a little too long for me. It took four or five months. Also, there was an instance in which they asked for me to do some maintenance and I made an appointment. They were supposed to be there but they never told me they came and did it. And then they didn’t keep me in the loop. But whenever I had a concern, they always got back to me, although it didn’t happen right away.

We had a young man visit us and he was a nice and personable person. We got interested in Vivint's program as we didn't have to pay for the solar system itself. We filled out an application and made sure that we passed the credit check. It took about two and a half months and then we were connected. The first time installation was pretty fast. The guys came out, removed the tiles and put in the system right away. There was one tile that got cracked on the side of our house and they replaced it. We recently added more panels. Edison, the actual provider, was difficult. Some of the processes got held up by them ‘cause somebody had to come out and look at everything. Then, the billing from Edison became ridiculous and that was one of the reasons we decided to go 100% solar. We were only at 80% and we’re at 103% solar now.

I became interested with Vivint Solar because there was no out-of-pocket money involved. The enrollment went fine. But what I'm having problems now is the customer service part of it. I got these confusing emails, and it said if I wanted to see my usage I had to sign up. I haven't been able to and then when I called, I was on hold for the longest time. I don’t have the time to sit after 10 minutes. I got other things to do. But the sales person that came to the door was really nice and helpful. Everybody lets me know the progress of it and what was going on up until after it's gotten up and running. I would recommend them.

Before you agree to purchase solar panels from this company, people should know that their system emits huge spikes of microwave radiation every 15-50 seconds. Radiation levels are through the roof in this house when the system is on and it is because of Vivint Solar, that a smart meter was placed on this house, also transmitting huge spikes of microwave radiation throughout the house. Everyone in the house became sick and I now suffer from microwave radiation poisoning. The smart meter has been removed but Vivint Solar has refused to do anything to correct the problem. They know exactly what they're doing too. They know it's dangerous and they do not care.

I wanna do something for the environment so I got the service of Vivint Solar. It has been cheaper for us and their reps keep up with me. They ask me questions and ask me how things are going.

Vivint Solar was in the neighborhood doing some surveys then their salesperson came by and left his business card on my door. We called them and they came out and talked to us a few times. They were very helpful and upfront. They sent people out to estimate the validity of the roof and to make sure that it would support the panels. Then after the roof was approved, they were very rapid in setting up a schedule and doing the actual install of the panels. The salesperson, Jorge, was very good on answering any question and getting back to me as soon as everything got scheduled. He told me when the installers were gonna be here and they were here on that day, even earlier than the time that was set.

I would not recommend anybody use this company. I had solar panels installed 2 years ago. I was promised $1,000, $500 upfront and $500 after the panels were installed. After 2 years and numerous calls I still have not received my money. Every time I call they say, "I do see we owe you money and I will get it out to you," but it never comes. Please beware when using this company.

My electric bill kept going up and up, and I decided to get solar energy services. Everything went fine when I decided to sign up with Vivint Solar, but I haven't seen any results so far. It seems they were turned on and nothing was working for a while.

Vivint Solar knocked on my door and we talked. I did some research and asked them a lot of questions. The next days, I spent some time with them and felt it was to my benefit to get their services. Enrolling with them went smoothly. Right now, we’ve had a lot of cloudy weather and rain but the system is supplying about 46% power which is not too bad.

Thiago stopped by my house early 2018 offering solar. The bills were pretty high with Eversource so I decided to move forward. It’s been a great experience so far. Thiago took care of everything for me, updating me periodically on the process. I’ve had my system turned on for almost a year and saving a good amount. Even recommended Thiago to a good friend who now has solar as well.

I was looking into getting solar energy as I thought I'd save myself some money. Lauren from Vivint knocked on my door and enrolling with them was very easy. If I needed anything, I’d call her and she would stop by. I was very satisfied and I'm very happy with them.

Vivint Solar worked really well with us and they were nice. We trusted them and everything got done pretty fast. So far, our experience has been okay except for our billing. Our contract said $0.15 but they were charging us $0.17. My husband talked to Vivint's customer service about it. We went to one department and we were told that somebody else would have to deal with that. We called back because they didn’t get back to us. It took three months for them to get back to us. We ended up calling the person who came and sold the thing to us. He finally talked to the company then something got done. I believe Vivint is gonna credit our money back to us next month, but we haven't seen the credit yet.

Updated on 01/16/2019: Once again harrassed. This time they actually have notes, but yet, still harassed by their mistakes. Spoke with Jo in BILLING. I will be contacting my attorney. I really hope I can successfully turn this into a class action case.

Enrolling with Vivint Solar was easy. The guy we talked to, Dennis, came and explained everything to us. He came in a couple of times so we could talk to him and it was a good experience. I was satisfied with him. Also, their people did a good job with the installation and they got it done in a timely manner. The only problem I had was when they put the system in service, they didn’t let us know, so I wasn’t expecting the bill when it got here. But I talked to them already. Everything has been good since they put the system in.

Many of Vivint's staff said they were gonna go to the big yard outside. They also said that they were maybe gonna ask me things but then nobody bothered me. They were very kind and answered what I asked. Thus far, I like going solar.

I received this young guy at my house saying he was from Vivint Solar. I explained to him that several solar companies had come to my house offering me to go solar and I had declined the proposal because I didn’t want a lean on my house title. He promise me Vivint didn’t put a lean on your house and gave it to me in writing a paper saying I will have no lean in my house. I’m selling my house and here we found there was what is called a UCC lean on my property. When I called the customer service department tells me that it is not a lean. It is a notice that they owned the panels on your house. And that if the new owner does not want the panels I would have to keep paying for the power produced for the remaining of my contract and the new owner will get power for free.

The Vivint Solar salesperson who came up our the door had a very good presence and was very honest and believable. He made the point of coming back two nights later to speak to both me and my husband, which we really appreciated. He really struck a chord with us, which was very nice. He was really good. The fact that we didn’t have to pay into the system was another big thing. My husband had been researching solar for a while and it seemed like Vivint Solar had everything he was looking for. I was willing to go along with money-saving, and it made sense what we could save and what we could potentially get back from it. It worked out to be a very good deal for us.

Vivint Solar came to my house and asked me if they could put their system on my roof. They said they wanted to rent my roof and sell me power at 17 cents per kilowatt-hour. Their installers were extremely professional and it wasn't a hassle, but the subcontracted electricians who came from Los Angeles were aggressive. They were asking me when they could come here and I had other things to do at the time. They were pushing. I understand they were trying to get their schedule straightened away but I don't like being pushed. They did a good job and they got it done though. Everybody from Vivint was and has been amazing. Get them. They've been extraordinary.

My neighbor on the other side of the street had Vivint Solar and she talked to me about it saying they were good so I implored them to do the same thing on my side. After all, going solar appealed to me as it saves energy and money. My bill was $107 a month. They're trying to decrease the bill to where it becomes comfortable for me to pay it.

It wasn’t difficult getting signed up with Vivint Solar. But getting it installed was difficult. The installers were great but they took so long. The system just got operational on December 4th, and I think it'll be good, dollar-wise.

I have had solar panels with this company for a while, but it did not lower my elect bill. A sales rep from Vivint stopped by to see if I was satisfied with the service. I am totally in favor of Solar. I agreed to have additional panels installed. Signed the paperwork in August 2018, the panels were installed in Sept 2018. Here it is Jan 2019 still waiting for the panels to be turned on. I complained numerous times, each time being told something different. They assigned my case to Gloria from the Resolutions department. Numerous calls with Gloria and still the same, they talk in circles and never say anything. Just, "We are working as hard as we can and things are on schedule."

A nice lady came to our door and we talked about solar energy. I wanted to keep the electricity cost down and she hit us at the right time. All my son and relatives have solar energy systems, too. The part when we were dealing with Cathy was good but I was disappointed in the enrollment process with Vivint Solar. We thought that we would have our solar working by the end of August but it actually didn’t start until the end of November. I haven’t even got our first real bill yet. And while the communication needs to be a lot better, the customer service was fine.

I was trying to save money and a friend of mine had Vivint Solar on their house. I contacted the gentleman that worked with my friend, I got a bunch of quotes and I finally decided on Vivint. I went through the enrollment process which was straightforward and from the initial contact through getting the installation completed, it was not too bad. It was a little frustrating about how long it took but that was part of the course and I’m okay with that. The communication was good up through installation so, I don’t have any complaints about that. However, after the installation, the communication did not go quite as well. I had trouble getting in touch with my sales rep. I have no idea whether that was my fault or what was going on there, but that was a bit frustrating.

I started with a leaky roof a year-and-a-half ago. Vivint sent out a tech who stated that it was not our roof. He sealed the first leak, however in September of 2018 we experienced three other leaks. They sent out a contractor. He checked and resealed the three and also found that one of the flashing was never sealed in the original installation. It took them 2 months to remove all our panels and that was finally done on November 21st 2018. Keep in mind during these three months we had continuous leaks in our roof. We had to throw out quite a bit of stuff in our attic from water damage. Our insulation is ruined. I had water damage to my bedroom ceiling and living room ceiling because of the leaks.

One of the local reps of Vivint Solar knocked on my door. They were also one of the first ones I looked at and I liked what they had to offer, so I went with them. We started talking in June and I've had the panels since July. Their process was easy and the installation was pretty straightforward but the turnaround time was a little bit long because of some bad timing from both our parts with being available for inspection. But, overall, my experience with them was pretty good. Their pricing was very good as well. I'm happy with Vivint Solar and I recommended them to a couple of people.

Vivint's sales people came around the neighborhood and at that time, we were not yet considering going solar. But they said they’d save us money on our electric bill, so we signed up with them. Two sets of panels were installed in our house and we have two accounts with Vivint Solar. Paying two separate bills for solar panels on one home causes a little bit of disruption in trying to budget because you don’t know how much each panel was going to generate at a variable feature of the solar panel in general. We got a bill for $28 on one shot then we got a bill for $30 on another shot. But with the regular electric bill, you can go on what they call a budget plan where you lock in a fixed rate each month and at the end of the year, they make an adjustment and you either get a credit or you owe a difference in underpaid usage.

Getting solar was something I had been wanting to do for years. I never thought I could afford it but enrolling with Vivint Solar was very easy. We did it online and over the phone. I also had a rep here in my home and we were doing whatever confirmations they needed verbally. For the most part, the customer service was good. But when I finally got my authorization from my local power company to turn the system on, I called Vivint up and I talked to a nice gentleman who gave me bad information about how to activate the system. So there were a couple of days that the system was ready to go but I didn’t have use of it.

I got interested in renewable energy and I looked into solar energy services. The solar part was good but the process with Vivint Solar was hard. It took us up to two years to get our system up and running but it was all due to miscommunication. They came up and they put half of our system up and they wouldn’t put the other part on horizontal rafters until they support them and they forgot to tell somebody that they could not complete the project until they get it done. They completed the first part and got half the system working. Our public service company was very quick, so they came out, inspected and approved half the system. They gave us the meter and once that was on, it was hard for someone to come in and finish the project because there was an existing system.

Vivint Solar is the most incompetent & unreliable company I have ever dealt with! Their customer service deserves less than 1 star. I just spoke with Trent a customer service manager that informed me that I have no rights because I already signed a contract with them. This guy doesn't realize I have never signed ANY CONTRACT!!! & I ALREADY HAVE PANELS ON MY ROOF. I HOPE HE FIGURES OUT CUSTOMER SERVICE REALLY QUICK. I would have never signed up for this service if I would've been given the contract to read & sign prior to installation!

Vivint Solar's representatives were very knowledgeable and helpful about a lot of things. They explained what the program was, how it was gonna work, gave us a timeline that we could expect certain things to happen, and everything certainly happened within that timeframe that they told us. It was very accurate so we knew what to expect.

I had spoken with a gentleman years ago regarding solar and at that time, it was a little bit different of a program, so I opted not to go with solar. And whenever Danny, a sales rep of Vivint Solar, came knocking I just told him I wasn’t interested and I had already looked into it. He came back and said it would be a different style and way of doing solar. I listened to him and looked at it, and finally, my wife and I accepted it. The enrollment and installation were okay. Everything’s pretty good as far as getting here and doing the work, like putting up the solar panels. I recommended it to my brother and another person. The only thing that I’m waiting for is if they’re gonna fix my problem on my roof. The person that came to do the inspection on the solar panels on top of the roof laid the ladder against the composition and broke some of the shingles. I talked with Danny and he said he had turned in a work order, but I haven’t heard anything.

Any way to save money appealed to me and I found out about Vivint Solar. We live in Vegas so there’s no reason why we shouldn’t all have it. It took a long time to get things started with the enrollment, but it was fine once it started. The rep we worked with was excellent and customer service sent us the emails, which were fine. However, I realized this weekend that one of the tiles on my roof where they worked is cracked. Also, I referred our neighbor who was interested but nobody got back to him when he tried to contact them so he went with another company. I was unhappy with that. They need to follow-up whenever somebody wants to sign up. Other than that, Vivint Solar is excellent and I'm very happy.

We had Vivint install the solar panels last December and I was thinking we would build up credits throughout the year then be able to use those credits of generated electricity in times when we have low production. When I called Edison, they said that that was zeroed out on the anniversary of our installation, so that means we would end up going through January with no credits and our rate would be a little bit higher. So those are fine details that I didn’t quite understand when we were started with Vivint. Everything else has been positive.

I purchased my house in December of 2017, the solar was part of the home purchased and was a requirement to take over the lease. This was all fine and good. We were told upon closing that we would need to contact Vivint to transfer the lease in our name. We contacted them and sent them the information they needed. A couple months later I started receiving calls stating my account was past due. I contacted Vivint and it was found they gave me the previous owner's account information to make the payments and they would correct the issue. It took about 3 months before they finally fixed the issue.

My utility bill was going up high so I looked into solar energy. The enrollment with Vivint Solar has been very easy. I called them and they contacted me back, and it was done through the phone. But I have mixed emotions on the customer service. When I call they're friendly and courteous. However, I wasn't notified that the city had approved it, until they called me and said, “We have an appointment today to install your solar panels.” I was like, “I haven’t even told I’ve been approved by the city or the utility commission to have them installed.” Also when I wanted to follow up I asked for them to call me back, and they’ve told me the person in charge of the solar panels for my area would contact me back. That person never contacted me.

Electric bills were sky-high last summer and some neighbors near me had gotten solar so I decided to look into getting solar energy services too. I got Vivint Solar and the enrollment process was easy on the website. I did that before I had the system installed. But in getting the data, they kept telling me there was some technical issue and somebody was working on it. I was ticked off. I called their customer service multiple times, multiple days and different people looked into it. Technical service said that the system should be up within a week but I’ve heard that three different times. I called back this past Thursday and somebody supposedly talked to a supervisor and knew exactly what was going on, but it’d still take another five days.

I was looking into solar energy services because of high electric bills. A salesman from Vivint Solar came by and it was easy enrolling with them. I did it online and I had to have some help but it worked out well. It was a good experience. Their customer service was very good and the interaction was excellent. The installation was professional and I’m very satisfied with Vivint so far.

I noticed that the electric bills were going up and a friend said that he was gonna try solar energy services. After he did, I said that I was gonna give it a try and I’m fully satisfied with it right now. When I was enrolling with Vivint Solar, my thoughts were wavering if I was doing the right thing but things were changing each day. You see the different changes in lifestyle and I said that I might as well go with the changes. The experience with their customer service was easy and it was explained quite reasonably. I would recommend it. Friends should give it a try and see for themselves.

Going solar was something we thought about when we first purchased our house, but we weren’t really sure if we wanted to do that quite yet. Then, a representative from Vivint Solar came to our house. He explained what solar was, how it all works, the history of solar, and where the energy comes from. We thought about it for a couple of months and he was fantastic about being patient with us and waiting for us to be definite with our decision. We wanted to get a few bills in our home, because it was a brand new home, to see if it was worth it to have. Vivint's rep then walked us through the process of signing the documents and installation. When the panels were installed, everybody was very helpful and everything was great. It was fantastic. They answered any questions we had and scheduling was never an issue. The system has been up and running for about a month now and I would tell a friend to go with Vivint Solar.

Two men showed up at my house. BG&E had designated three homes in our neighborhood as ones that they wanted put on the solar if we would take it. When they showed up I said I said I was not paying for solar. And then they explained to me this thing that BG&E has, where they need more people and I don’t have to pay for anything. I have an all electric house which is electric-based for heat, and it’s expensive in the winter so I did it. The customer service team was very nice. They’re very helpful and got everything straightened out.

Overall saving some money. Initially Vivint installed the maximum number of panels allowed by regulators, I think the regulations were to initially limit PG&E's loss of revenue from Vivint Solar vs. PG&E's grid. Later the law changed to allow a bigger share of solar to grid power, so Vivint came back and installed more panels, which lowered my expenses even more. Currently Solar feeds (credits energy to the grid) from Feb-Aug time frame, but I now get a shadow in winter afternoon's from the newly constructed two-story adjacent house and depend on PG&E's grid from Sept-Jan. Vivint handled sales, explanations about savings, permits, installation, and upgrades flawlessly at no cost to me, so I'm a happy camper.

I like that solar energy services help nature and I wanted to look at lower costs for electricity so I looked into it. Vivint Solar started the installation and I have been using it for a week or two now but so far, there are no complaints and the production is going fine. Everything went good when I enrolled with Vivint and the customer representative took me through the whole process, which was very easy. After I got the permission to operate, I turned on the solar equipment and it wasn’t working. I had to call the customer service, set up an appointment and they had to send somebody to my home. He looked at the whole thing and then figured out that something was on a standby mode and I didn’t know whether the person who installed it was supposed to keep it that way or not or it wasn’t part of the instructions.

We have looked at solar before and the deal that the people were talking about made no sense at all. We’ve always been interested in solar energy and the main thing that appealed to us was lowering our bills. The past summer, our electric bills were going through the roof more and more. Over the years, we’ve put insulation in our attic and we got over it in the past years. We had changed out the windows on our house to make it more efficient. We’ve been upgrading our house constantly, but our electric bills with the heat of the summer were astronomical.

We knew Vivint's salesman from church. We talked to people whom we knew that he had worked with before about their experiences and then we decided to go ahead and get their system. Though the interactions with the team from here were okay, there were some mistakes made because of problems. Those had to do with the fact that we have a unit in our house and another in our RV. There were problems with them communicating with PG&E that caused the garage to be shut off completely. The food that we had in the freezer out there went bad. As a result, we had problems with the RV and it draining the batteries. That caused me a lot of frustration and the problem has never been addressed.

We had always been interested in solar. We looked into it years ago and were told that our site was not appropriate. The people from Vivint Solar were able to overcome any obstacles and made it appropriate. So far, I’m seeing how much kilowatt-hours we’re getting from the panels and we're judging the cost ratios. We started in October where there's less sunlight and now, we get less than 12 hours of sunlight a day. Over the course of 12 months, we'll have a lot more data to judge. But so far, it’s making electricity. It appears that we’re making some, but not as much as they had promised. Basically, Vivint Solar overpromise and underdeliver.

Our electric company here is gonna kinda go up at peak hours next spring and my sister-in-law had already put solar on their house. So, we got interested and listened to the way Vivint Solar explained it and that they maintain everything. It doesn’t really cost us anything, so we thought it was a good idea. We’re very satisfied with going solar so far. They said even when the sun is not shining, it’s still producing. So, we’re happy about that.

My electric bills were always high, especially in the winter time. It was high because of running the pool and more energy was used for the gas and the electricity in the house. Also, I believe in renewable energy and that's a big, important thing for me. So, I looked into solar energy services. A very nice salesman from Vivint Solar came to my door and he talked me into going with them.

Somebody from Vivint Solar came to my door and I was very apprehensive. But after talking to him, I had to have another meeting because I was intrigued. Considering the environment and saving money, I enrolled with them and it was a great experience. Most of my meetings with the representative that I met with was person-to-person and our interactions were very professional. The whole process was easy too. Exactly how they explained it to me was exactly how it happened. I was so impressed. There were no surprises as well. It took a little time, but that’s okay. I am absolutely thrilled to go solar. We’re in the middle of winter and my last month’s electric bill was $32 when it was usually about 150 to 180. I didn’t think I’d see a difference in the winter, so I was very happy. I would recommend that anybody with a decent roof and some sun should do it too. It's incredible.

We were slated to have our additional panels installed on 2/8/2018 and never hard from Vivint. I continuously called and got the run around/silent treatment for months until July when they wanted us to sign a new contract. I said no, and asked why since we had the original contract that stated work should have started on 2/8/2018. My rep was in his 'car' speaking with me and said he would call me back. Ironically when he called me back he had 'good news' the work would start in a few weeks no new contract needed. Ugh. They came out did the work and left.

The sales guy of Vivint Solar came to our door to offer their solar energy services. Based off of what he said, it sounded like a good deal, so we said yes. Enrolling with them was really easy and everything was fine with the process. Austin, the guy that took care of us, was very professional and nice.

$35,000 Horrific Buyout. We recently went to purchase a home from a senior citizen who was trying to move to be with her family in another state. Vivint's sneaky sales rep, stuck them with a 20 year lease. They had no idea with no way out.

I had dealings with other people coming to my door, but I liked the sales reps of Vivint Solar the best. They made the most sense and were not too pushy at all. Enrolling with Vivint Solar was easy and I like the reps that I've spoken with a lot. Since I decided to go solar, I've noticed a difference in my monthly energy bills. Also, I’ve put in a new furnace and I noticed that I’m not using the same amount of gas.

The enrollment with Vivint Solar was easy but it was time-consuming. But the rep did tell us it would be that long. Our experience with Vivint Solar is good and we have recommended them.

We have had Vivint Solar panels for a few years now. We have had no issues with the company or our rep. Enos ** is very professional and forthcoming with all information in the process. He has followed up with us to make sure we are happy. He helped us when we first went solar as well as when we just added more panels recently. Vivint also checks in to make sure we are satisfied. We recommend Enos and Vivint to everyone. We have never had an issue with our roof from the panels.

I’ve always been interested in helping the environment and I heard that going solar was a little less expensive than the one with PNM. Also, I didn’t mind having pounds on my roof here. So, I decided to go solar. But it was not easy decision because I had been with PNM for a while and I never had any problems. When I dealt with Vivint Solar, everybody was really nice and everything went smoothly. As far as the installation, it went perfectly and the quality of their work and service has been above my expectations.

I'm all for saving the planet. But my husband is 80 and I'm in my late 70’s. I wasn’t gonna pay for anything for 20 years. So when the Vivint Solar representative explained to us that I wouldn’t have to pay anything upfront, just for the power I use, I was okay with that. I also called a friend who is in the solar business, but not in the sales-end, and I asked how he felt about it. He asked what company we were dealing with and when I said Vivint, he said they're fine.

We’d always wondered how to help out with the environment and change our carbon footprint. We thought about solar but never really considered it was something we could do because it seemed like it was gonna be too expensive to make it happen. The Vivint representative in our area came to our door and we started talking about the possibilities of working with our local utility company, and the grants were available. The hardest part was making the decision because the way it was presented, it’s like we were getting something for nothing. It took a long while that way, but the actual enrollment period was pretty easy. They handled things with our local township for the zoning stuff and with PECO, our electric company. It went much smoother than I thought it would be.

Not Happy with the service on our solar panels. They are under a year old and we are constantly down and it takes weeks to get someone out and get back up. I wish I would have reviewed other companies before going with Vivint solar.

One of my best friends worked with Vivint and she talked to me into getting solar energy services. She told me it would be a good investment. Enrollment was a little confusing for my wife but we managed and everything is cool now and so far, I’m happy. Vivint Solar did a good job and I would definitely recommend it to anyone.

One of the reps from Vivint Solar was riding around and asked us about solar energy services. It was supposed to be cheaper than electrical and I’m satisfied about going solar. However, I’m dissatisfied since it’s not working and it’s not even turned on. I’ve tried to contact them six times and they’ve tried to call me back the same number of times. Every time I call and complain about it, they would tell me that they would get a representative to contact me. They said it has been approved. The last time was a month ago and that was the last I heard. I decided to call them in another two months.

Updated on 01/07/2019: Have not heard anything from Vivint Solar. An email was sent on 12/28/19 apologizing for the issues I was having. I responded immediately requesting to set up a time to talk. Haven't heard from them since. DO NOT sign on with VIVINT!

Once Contract Signed I Became a Cipher! For those of you not of the British persuasion, a "cipher" = zero, nothing, nada, unimportant. The representative Tiara ** was a sweet young woman in Utah who dropped the ball entirely when it came to getting installation done. The day before I had cleared two days of my schedule as a psychologist seeing patients, to be at home for Vivint's installation. I received a message that the installation could not be done because there appeared to be cedar shingles on a portion of my roof. Now, the visual and physical inspection of my roof had been done months previously, and the day before they decide to alert me to a problem and then expect me to be at home (clearing more patients and sacrificing more income!) to meet with the roof improvement contractor - get serious!

Aside from Vivint Solar, we had one other solar company come in and give us estimates, packages and what they would do for us. I also spoke to my girlfriend who owns two homes and had two different companies but we still chose Vivint Solar over her two. Caitlyn was the young lady from Vivint who came over and explained everything. Then there were several sales calls and meetings. They had to check the roof, the attic, the structure and the location with the design of the system. We had a good relationship with Vivint. And since getting the solar, our power bill has gone down so we’re happy with that. We have also told several people about Vivint Solar.

Enrolling to Vivint Solar was really easy. The sales representative we had was really good. He was not pushy and he could answer questions. They did a good job. And right from the beginning, they got me to put an app on my phone. The app tells me everything that’s going on, and how long I can expect the next step. Since going to solar, our power bill has gone down. I thought it’d take longer than it has but it’s been faster than I thought it would be. It’s nice.

It was a great experience. The technicians came out to the house early in the morning. Everything was very professional. They complete the job by mid-afternoon and now my panels were installed, I created a new account. I downloaded the smart app for Vivint, I just received an automated call telling me I’m welcome to Vivint. Now we just wait for SDG&E to turn on my power. Looking forward to starting my solar, no more SDG&E!!!

Vivint was door knocking for security systems and we purchased the security system from them outright. Then, we were mentioning to the sales rep that we were also interested in solar. And the sales rep for the alarm system put us in contact with the solar guy. We have been solar owners before, so it wasn’t our first go around with solar. We were looking at two other companies before Vivint came along. We let Vivint know that we were still window shopping, and they were really good with their pricing. They met the price for the one that we were thinking about going with. So, Vivint wasn’t the cheapest when we started, but they were willing to negotiate the price of the one that we were looking at. They didn’t put a whole lot of delays on us. They did what they said they were gonna do.

My ELDERLY folks were a target. When the representative came to my elderly parent’s home and convinced them to install these panels (because the marketing person was well-trained) and informed them that there will be no charges other than a Vivint bill and a minimal electric bill, my parents signed up. Now they pay a hefty Vivint bill and a hefty electric bill. I have called both Vivint and my electric company to determine why these Electric bills are high. Vivint informs me to call the electrical company. The electrical company informs me to call Vivint.

My experience with Vivint Solar was a real positive one. Josh was our day to day contact and he really made the process quite smooth. He was very attentive, honest, and knowledgeable. We just finished the installation and everything has gone to plan. Def would recommend this company.