Vivint Solar Reviews

Vivint Solar has done very well. At first, I was against buying their system because of my age but the system that they have seemed to be very fair for retired people with age. The enrollment process that I then underwent was very good, from the salesman to the people that installed the system to everything that went on. As for the system, I've seen the feedback on the internet and it seems to be working very well. I've been very impressed with how forward Vivint Solar has been on everything that I've seen that I bought a thousand shares of their stock yesterday.

I just purchased a home and I was looking at ways to save money and help the environment a little. I've been looking into solar, and I spoke to Eric at Vivint Solar. Enrolling with them was super easy. They have great installation people and their customer service calls and asks how everything is going. The service representatives were outstanding and the people that came out to do the install were amazing. The installers were professional and quick and they were a 10 in my book. Overall, it was an expeditious and great service. I would highly recommend Vivint to anybody I know who's looking for solar, and I have referred everybody I know.

Last year I had a Vivint salesperson come to my door. He came in and explained their new Power Purchase Agreement plan. It sounded good to me so I gave them permission to check my roof. Later I noticed an e-mail that welcomed me to Vivint. I downloaded and printed the file, and behold, I signed a 20 year contract. Unfortunately the 3 day opt out had passed. So I decided I had to pay someone for energy, why not them. After all SDGE charges more than any provider in the nation.

I've heard good things about solar, and since I was looking to save some money on my bill, I opted to go for it. I went with Vivint Solar and the enrollment was easy. The main panels were put on at least a couple of years ago, and there has been a difference in bill since. We've also had excellent experience with their reps Darren and Angel.

Some people and friends were telling me about solar energy services and I was considering getting these services. Then the Vivint Solar reps approached me and knocked at my door, and I made the decision to go solar. So far, I'm okay with going solar and it has been good. Enrolling with this company was good and dealing with their service representatives has been good as well. All in all, the experience with Vivint Solar has been good.

The Vivint Solar door-to-door salesman came and I was really impressed with him. The way he carried himself was very professional and he was very knowledgeable about the product. There was a good feeling about him. The enrollment process went just as I was told it would go. There were no slip-ups and everything went fine. Also, the reps were excellent. They were all very nice and considerate and they did their job. I am very satisfied with my decision to go solar. I haven't had the first bill, but I'm sure it is gonna be very good. I already recommended Vivint Solar to two people.

A sales rep from Vivint Solar came around knocking on doors. Since I don't know any other providers, I chose to work with them. The installation crew who came out were great. Although, it didn't get turned on until a couple of weeks ago. They started with it last fall. So far, my experience with Vivint has been good.

Over the last couple of years, we've been bombarded by people, either calling or knocking on the door then telling us about solar. Finally, after talking to the young lady from Vivint Solar, we decided to do it. She was excellent and we had very good interaction with her. However, we were very unhappy with the people that did the installation. They misled us on the time. They thought they were gonna be here four or five hours, yet they were here after dark trying to finish the job. And when they finished the job and left, they had mounted a box on the side of the house that prevented us from opening the gate. We felt rather stupid.

We were concerned about the environment so we looked into solar energy services and got Vivint Solar. The enrollment process was very easy. The guy that came out and set the whole thing up was terrific and courteous. The only thing is that I may have some gutter damage. We had just redone our roof and put new gutters on, and the ladder was leaning up close to the gutter and there was a rung right by the edge of the gutter. Nonetheless, our experience with Vivint Solar has been very good. I am saving a lot of money every month. I’ve only gotten one bill so far so it’s hard to tell. We had a situation where we were using way more electricity than normal because we had an oxygen-making machine that was going almost constantly so it will be interesting to see whether the solar paid for that in full or they didn’t put up enough panels.

I’ve been wanting to go solar for environmental reasons and also to save money. Vivint Solar's enrollment process was fine. The installation was great and our experience has been okay up until now. However, half of our system is not working. It has not been working for over a week and they should have detected it. We had to call and they said they’d call back to schedule an appointment, but it hasn’t happened yet. When it is not working, I am losing money and they are, too.

I tried solar three years ago. Somehow, the solar company was afraid to install the panels on my roof because I have an old house with a peculiar roof. It has foam in it and they didn't want to drill in it because that it would damage the roof. Six solar companies came to my house, evaluated it, then said they could not install. Then, this guy from Vivint told me that they can install on whatever roofs, so I told them to try it. It turned out that they were able to install and I have solar now.

Getting solar energy services is good for the environment and when I enrolled with Vivint, they did everything for me, more or less. I just sat back and watched, and everything was very simple. They told me what it is and how they were doing it, and it was done. The customer service representatives were excellent as well. They were all very professional. The price is cheaper than our electric bill too. It has only been two months but so far, it has been good. If you also have the opportunity, do it.

I decided to look into solar energy services to save money and be less reliant on National Grid as our service provider. I wanted to be off-grid as much as possible. I heard about Vivint Solar through my neighbor and the local salesman that came in the neighborhood. My salesman, Anthony, was fantastic and made the enrollment process pain-free. When there were issues, he was always taking care of it. I am still in contact with him right now. If any issue comes up or if I have questions, he is very quick to respond. He is such a huge help.

I wanted cost savings and looked into solar energy services. Vivint Solar was a family referral and so far, I'm very happy with my decision to go solar. My interactions with their reps were okay. The enrollment process was easy. Plus, the installation went great. It was very easy and took one day. The installers were very professional.

I wanted to do better by the environment. I'm a Vivint alarms customer so I knew they put solar as well. Besides, PG&E is ridiculous. My bills with them were over $400 a month. Enrolling with Vivint was easy. April was my contact and she was absolutely amazing. She kept me apprised every step of the way. If I ever had a question, I send her an email and she got back to me within hours. In addition to that, the equipment is good and it looks nice. It's not bulky. Also, the app is super easy to use. Lastly, Vivint has excellent customer service and I love every second of my experience with them.

A guy from Vivint Solar showed up my door one day, and he started talking. I was really interested at that time. But when he made me an offer with Vivint Solar, they had a government discount. I didn’t like the deal that they gave to me. I told him, “Whenever you lease the system, get back to me, and I will get the lease.” And when they started leasing the system, he called me and he came back, and we did the deal then on that. The solar panels and all the system that were installed are perfect. Also, the customer service at Vivint Solar is good. And every time that I called the guy because I have more people who have been asking, he's pretty sharp. And everything that I've been needing, he called me back and helped me a lot. He even came and installed the Nest thermometer for the air conditioner. He's cool.

We went with Vivint's home security service and then we asked them to put solar as well. My brother told me about Vivint Solar, and the solar installation process was good.

Problems from day 1. Missed appointments and wasted vacation days throughout the install process. Then everything was up and running for about 2 months... not long enough to see a difference in the bill. System went down in February and stopped communicating but we received no notice. The bills kept coming, though. Vivint was charging us what they "estimated we were producing". I called to report the system was down and needed service. A case was opened and I was told I'd be contacted for a service visit. It is now three weeks later from my initial call.

I wanted to reduce my electric bill and a friend of my son works with Vivint Solar. Enrolling with them was very easy, and their reps were very helpful and informative.

The salesmen came to our house, signed us up and thought it was a great experience at first. Then came the issues: I asked them several times to be sure to put the lease in BOTH of our names, but when it came to sign via email, only my husband's name on it (of course they would not talk to me until my name was put on paper). Had to have them come back to house to do the lease over. After several calls they came back. We were told that we would get $350 for every referral AND a $500 sign on bonus, still don't have it. The neighbor who is connected now can NEVER get a salesman to return a call and of course they will not speak to the wife because her name is not on paperwork, GOD forbid he dies.

My electric bill during summer was getting really high. A guy named Daniel came to our door and he was very nice, not pushy, and was just willing to help me with my electric bill. He told me about Vivint Solar and my husband and I have always wanted to check out solar energy. Enrolling for it was an easy process. I told their customer service that there were two leaks on my roof, one in the living room and one in the patio, and they jumped right on it. People came out and fixed it.

Over 2 years ago I noticed a leak in the roof coming from a section of my roof that had solar panels. After further investigation it was determined, by Vivint, that the leak was caused by their equipment installation. They've made multiple attempts at repairs, scheduled multiple appointments to investigate the cause and examine the extent of damage. The last repair was supposed to be "the one" that fixed the leak.

Just put solar on the house. Electric bill was costing too much money, now cut in half. Used Vivint Solar part of program that would give us a new roof if needed no cost to us! Process was very fast, we met Enos ** in March and we are already installed! We had a historical home which had to be approved by our town board and he handled everything for us. Our home qualified to get a system at no cost at a rate much lower than we pay National Grid! If you are looking to take advantage of the free program, or even ownership programs in MA, Enos ** is the guy to reach out to. We couldn’t be happier with him and Vivint Solar!

We are in contract to sell our home and we are in contract to buy a new home. We have leased solar panels from Vivint for 5 years. We recently contacted Vivint about moving our lease to our new home. We were told that the panels are tied legally to the roof of our home through a UCC1 (this is a lien on our home). We then found out Vivint was in breach of contract because there were no permits or CO obtained. We had an independent solar company review the value of the panels. They stated that the panels were worth about half of the buyout "offered" to us (like a form of extortion) and took pictures showing the incorrect installation of the panels on our roof. Although we were happy with our lease previous to this, we now realize the danger of signing a contract before your lawyer reviews it. We hope this helps anyone that is getting a leased system from Vivint. Good luck.

I looked into getting solar energy services to cut down the cost of my electricity since I have an all-electric house. Although the process at Vivint Solar was a bit slow, in the long run, it all worked out okay. Overall, I'm very satisfied with my decision to go solar.

I had a good experience with Vivint Solar. I wasn't planning on looking into solar energy services until their rep stopped and started talking to me. I invited him in and we made a deal. I started in October and finally got wound up in March. The enrolment experience was great. However, I didn't know what time their reps were gonna show up. They would come in and say that they would do it one day, then they would call and say that they would have to do it again and show up all of a sudden. Other than that, I would recommend them.

I had neighbors that signed up for Vivint Solar, plus my sister was interested and she told me about them. I heard of their program and I know people that have their service. Enrolling was a very simple process, and they got all the permits. The program is fine, and I've had it for a couple of months now. However, I'm having some problems getting through to the billing department. I got a statement and they said that I could pay online, but I don't usually pay online. I got an address though to mail a check, and then I mailed it but then they took the payment out online anyway. There's a gentleman rep helping me with that issue, but sometimes their telephone service would not follow up. The customer service reps need to not put people on hold so long. Still, I would recommend Vivint Solar.

Direct-to-Home: Pre-install. Juan ** (VA-01 Fairfax South) was extremely courteous, knowledgeable, and efficient with my time. He was well versed and was able to answer all of my many questions. Recommendations: I would recommend doing business with Vivint based on our interaction alone. I am looking forward to going green with Vivint! After Install: It's been about a week since the above paragraph. My panels were installed without a hitch by (Vivint in-house install team) an amazing group of men and women.

Paul was amazing. He was the Vivint Solar rep who came to my house and knocked on the door, and he answered all our questions. In fact, everyone that I've talked with and dealt with at Vivint has been great. The process was easy too and I am 100% satisfied. I initially looked into it because my electric bill was really high and it's environmentally better. And going solar has cut my bill in half so I'm really excited about that.

I've been thinking about going solar for years. My roof is absolutely perfect for solar panels. It gets early morning sun and late sun. My brother installed Vivint Solar at his house and he knew one of the salesmen. Once my brother hooked up with that guy, I went with him also. Signing up with Vivint Solar was a piece of cake. Their reps were amazing. Anybody I've had to deal with was super nice and very prompt in calling me back. If they couldn't answer my questions, they'd call me back. I'm very happy with this company.

I was trying to regulate our summer electrical bill when we use our air conditioner. A friend referred me to Vivint and enrolling with them was quite easy. The friend that referred me is also an agent of Vivint and he handled almost everything himself so there was very little that I had to do. Everybody that I’ve dealt with at Vivint was professional, courteous, and very knowledgeable. The installation was quick and very efficient. The experience with inspectors was very professional. Our overall experience has been amazing at this point. We're still in the early stages but I am certainly satisfied.

After Vivint Solar shared their materials with the residents of our community, about 15 of my neighbors got the service and I listened to what they had to say. Vivint's customer service rep kept coming to me and talking to me, but I just kept saying that I was not gonna do it yet and I wanted to see how things would go with other residents. But I had an excellent experience with their customer service.

Enrolling with Vivint Solar was easy enough. They did the job they said they were gonna do.

We bought the house in July, and we have the Vivint alarm and they asked if we wanted to do solar. My husband has always wanted to, so we did it. There was no down payment with Vivint Solar so we went with them. When I went out to check the boxes, it didn’t look like it was doing anything, but the customer service team and I walked through everything. It’s been up and running, and I haven’t had any problems. Vivint Solar's service has been pretty good.

Very excited to have solar. All the work was completed in September. Nothing has happened since. I call customer service and basically sit on the phone listening to how your call is important to them, goes on forever, never get to anyone. I emailed Customer Service (3x), I text the sales rep who solicited my business (3x) nothing. No one responds. I want these panels gone so I can go with a company that will provide the service. Very dissatisfied. Now the only thing I can do is public shame them. Warning, do not use this company if you want solar, at least not the Massachusetts group.

We signed up for free solar panels thru Vivint from one of their people doing door to door November 2018. We were impressed with their presentation and was convinced that it would help us lower our monthly bill. After signing the process took place, panels were installed and all the city permit and everything were dealt with by Vivint. Months later I finally got the email that our panels are ready to be activated, following the instructions I activated and nothing, had to call for tech support to come to install a wireless thing to connect to our router coz it's not connect to my internet. Then it started producing.

Vivint Solar has cheaper prices. I had good interactions with their people in customer service and the installation process also went well. They came out, did a really good job, and finished up and left after 4 hours. I've had Vivint Solar's services for 2 years now.

From day one this company has performed horribly! The day of install they wanted to leave a 5' pipe protruding from our roof, network wires were acceptable to run across the room and leave as a tripping hazard. A year later we had roof leaks because they used the wrong roof standoffs. A couple years ago they installed pigeon guards which have failed. We reached out to Vivint with no resolution.

Two guys came by yesterday and said everything looked good and that they would be back today. They never showed up. Shady company. Won’t be dealing with them again. They knew my credit was excellent and had my phone number so they could have called at least.

A few years back our electrical company offered a program to do solar. They didn’t honor their contract and it was just a total mess. I was only gonna have so many panels, but when they came to install, they put twice as many so I got out of it. I was really down on the idea of solar anyway. When the two gentlemen from Vivint Solar came, they initially talked to my husband. When I finally met up with them, they said they didn't treat people that way. They said everything that I knew I wanted to hear. However, they stopped returning phone calls once we signed on the dotted line. They made their commission and didn’t care. Until then, they were right there and called right back.

A guy from Vivint came to the door and talked about their programs. We had been considering solar energy and it seemed like the right time, and he was available. I also did a little bit of research online to verify that they were at least a reasonably good company. They installed the system about two and a half months ago, and it’s been active for about a month and a half. I'm fairly satisfied, though the only qualm I have is with their monitoring system. They have a system that monitors how much energy the system produces, and it’s missing data as it shows half a day is missing. In one view, it says I produced 28 kilowatt hours that day, and then in another view, it says I produced 17 kilowatt hours in that day. So, I don’t know which number to believe.

The high prices of electricity made us decide to look into solar energy services. The Vivint Solar salesman convinced us that it was gonna be a good deal and that we were gonna save money. Plus, the interactions I had with anybody that was worked out here were good. However, we had a few glitches when they were installing the system. They had to remove a part of our roofing to put the panels down, and they messed that up. I don’t think the guy they had hired to do the installation was even licensed, but they ended up having to hire somebody else to do it. Then finally, Vivint’s crew came out to fix it, but it took a long time. But those things didn’t bother me. The end result is what concerns me.

Vivint Solar was going door-to-door. And my husband talked to them and then he told them, “I’ll talk with my wife.” And then we decided to give it a try. Enrolling with Vivint Solar was super easy. The design took no time. What took the most time was the city. The city of San Diego at the time was not set up for all the inspections that they needed. So, that was where the delay was. But otherwise, everything with Vivint was super easy. And then recently, they came around again. They would come around about once a year and look at our energy use.

The appraisal and installation process was painless. It took a while, but they did a good job on the panels. The cost for power (Maryland) is a little less than I would pay the power company. However, I've had three problems over the course of 2-3 years and they are not very good about dealing with problems. Their website is terrible. And when a circuit has gone down, they don't notice - I've had to notice and call them. And even when I've done that, sometimes it takes calling a few times before a technician calls me back to repair the system. I can't recommend Vivint Solar to friends. It's not worth it.

Vivint Solar was in the neighborhood and I had a friend that had me look into it, so I decided to get it. The process was good. The rep wrote down everything and walked through and it went just like he said it would go. Any questions I had from the rep were very positive. The installation was great. They came and explained what they would be doing and did it. Everything was clean and they notified me when they were done. I have been with Vivint Solar for a couple of months now. Before, I was paying roughly 100 a month, but now, I'm down to around 14.

I had an old boyfriend who worked for a solar company and I've been interested in solar for 20 years. So, when the opportunity presented itself, I decided to do it. Enrolling with Vivint was very easy. I needed to go through the process three times because I had three systems put it. When II first got it, we had a house fire, so that system was gone. In fact, when I had the house fire, solar was still pretty new in our area. At the time, I was calling Vivint at 5 AM because the fireman wanted to know what to do. Vivint ended up sending me gift cards and it was really nice. Then I got another system and afterwards they said I needed more. So, now I have a third system. Based on my experience, it's not really saving much money but I still think solar is the better way to go. It's also gonna be better for the environment in the long run.

A couple guys just left from vslr. They told me that the state needs houses to produce power for the state, due to a power plant closure. We will be mandated to start producing our own power, and that wind does not work for our area. No worries, they will help me comply with this state mandate. They will put panels on my roof for free, bringing me into compliance. Beware of scare tactics like these. I take issue with people who try to scare you into purchasing their product. Only one guy did the speaking, and his demeanor and inflection implied I had no choice but to take him to see my power meter, as per state mandate. This tactic likely works for him often. This sales tactic is highly unethical, and I will be forwarding this information to the BBB.

A coworker of mine is a salesperson for Vivint Solar. I had looked into solar programs several times but once he explained to me the different programs they had, I decided to go with Vivint. After all the inspections were done though, I had no notification. They said it takes a while for the electrical company to turn it over. Then I contacted my coworker and he said he would make a phone call.

A guy from Vivint Solar came to my house and told me about their services, showed me their system and how it works. Since it was a rental deal, it sounded good to me and so I went ahead and took it. That was four years ago and since then, the system has worked fine. The biggest problem with Vivint Solar though is their answering system. While you get easily through for billing, when you try to call up there for reasons other than that, you don’t know who to get ahold of. It's a real problem.

3 years ago, Vivint installed solar panels on my roof. All they did was take some pictures, send them off to Corporate where an alleged structural engineer stated my roof was sound and did not need anything for improvements. 3 years later they now say my roof was not structurally sound only after they received a letter from the Structural Engineer I hired wrote his report and I sent a copy to them. Sort of funny is sounds like they are plagiarizing my structural engineer's letter. I have been flip flopped from department to department with no resolution and nothing but lies, stalling tactics, being told departments do not have supervisors. That does not sound like a very well run company, so that means the employees do what they want all day long unsupervised.

I signed the contract with Vivint Solar in November, but I didn’t get the installation until January of this year. My interactions with their reps were absolutely perfect. I couldn't have asked for a better company to deal with. The installation of the panels and the system was absolutely perfect as well. Not only was there no damage but the installers went above and beyond. It was a roof-mounted installation, and it’s over my double-car garage. They removed the tiles from that whole half of the house and repapered underneath prior to the installation so I was extremely happy with that.

Vivint Solar's guy came to our house and we got things going. I looked into solar energy services to reduce the cost of electricity, so I have to see my bill go down to see if it’s working.

Our electricity bill was crazy. One of my co-workers had Vivint Solar and she referred me to them. The enrollment process was simple and everybody was full of information. They were also quick to respond and get stuff done. I'm very satisfied with my decision to go solar.

So we had Vivint Solar panels installed December of 2018. When we had the panels installed we were told that our light bill with OUC Electric Company would be low as long as we are producing. We were doing great. My husband monitors the site to make sure that we are producing. But then a couple of months ago he checked the site and we did not see any production so he called Vivint customer service and they said they would send someone out to check the system. We do not know if they checked because they send someone out with no one being home.

I was in the marketing group with someone at Vivint Solar last year and I had them come out and speak to me. In the meantime, they were too expensive. They wanted me to buy the whole product for $40,000, but I wasn't doing that. I'm in the real estate business and I closed a New Jersey home that we had to release it and rerecord it. And I had the conversation with a friend of mine when I was doing her closing that they've got her monthly payment at $92 forever, so that was what I was looking for - a capped rate depending on how the product and the program went.

I’ve been researching solar for 20 years and noticing that for small houses often where I live, there’s not a lot of roof area. It’s a little house and solar really didn’t put up enough power. Then more recently, the technology has improved enough that now, it does. I have an associate that I work with, and he bought a house recently in Los Angeles where there’s a bigger house and a lot of sun. The house came with solar as part of a mandated thing that the housing tract had to do. And so, another guy and I were watching his bill being a negative number occasionally or very low, and our bills were higher. So, that kind of got us started again.

I decided to purchase solar energy services because of the high electricity price that we were paying. Vivint Solar's enrollment process was not difficult, but we were not sure if that was what we wanted at that time. But we're happy right now and so far, we're not paying that much money for electricity.

I’ve had Vivint Solar for about three months. And right now, my solar and my electric bills are higher than what I was always paying before. This is the first time that it’s been really high. I thought it would be cheaper than what it is. Other than that, the guy I dealt with from Vivint Solar was very nice, very polite, and right to the point. He told me everything about Vivint Solar.

In 2016, when I moved into our new home, I reached out to Vivint Solar company because I was interested in free Solar panels for my home. Our family is low income with a family size of 9 and reading over information and speaking with people in the community, and understanding that panels were free, therefore I chose Vivint Solar. Vivint Solar determined that I only needed 12-16 panels at the time and that was when the project began. I was told and promised by the representatives/salespeople that once I’m in our new home, within a few months, that I would get more panels. I never received more panels, nor did I qualify for panels and I did not understand why I was told that I would get them.

Enrolling with Vivint Solar was somewhat easy. However, they need better communication. It took a long time for things to happen and they need to keep the customer updated as to what's going on more regularly. Still, during the installation of my panels, everything went well.

My SDGE bill kept getting higher, and my daughter recommended Vivint Solar to me. Customer service has been super. The only thing I’ve had any difficulty with is the fact that when the roofers redid my roof, they damaged some of my ceilings inside the house, and it’s been a struggle to get it fixed. I called Vivint, and they said they are working on it. Other than that, the crew have always been very nice and the system has worked fine.

Thus far I've been very satisfied with my decision to go solar. Vivint Solar contacted my wife and thereafter, we went with them. Their rep AJ was very pleasant and explained things very well. However, one problem I had was that we had to get the app to work on my phone. I was trying to get registered and it wouldn't register me. The second and third time I called in to get the issue fixed, I finally got a text that walked me through what I needed to do it correctly. Still, Vivint's reps were very professional and their installers were very quick and pleasant to work with. I'm totally satisfied with Vivint so far.

If it were possible to give a negative star review, I would. There is absolutely zero customer service once they sell you a system. I need to get information about what to do when I sell my house, and in spite of emailing 3 times to the address provided, calling and waiting for 20 minutes each time no one provides any help. If you call sales they pick up immediately, but no one can help you there either. BEWARE! This company gets understandably terrible reviews and will likely go bankrupt.

I have had the panels on for approximately 3 years now with nothing but problems and have had to have service consistently. I get calls that my system is not working properly and that the lead time to have someone come out is weeks away. I want to go back and never have these panels put on the house. I am now dealing with a bill that is 12 times higher than I normally have and have not been able to talk to someone as billing said I need to talk to customer service. I couldn't be transferred to customer service which seemed odd. I have now been on hold for 90 minutes altogether and still have not been able to talk to someone. I would like for 1 this bill to get resolved and 2 to get these panels off my house as there has been nothing but issues since day 1.

During enrollment, Vivint's reps kept me appraised of everything. Their installers kept us involved and told us everything they were gonna be doing. Thus far, I've been very appreciative with how the system has been acting. It is working pretty well right now so I'm happy with Vivint.

We had considered solar energy but did not see any option that was viable to us. A guy from Vivint came door-to-door and them having no large down payment stood out. I filled out the forms that the guy brought in and they pretty much took care of the rest. They installed the system in September and it seems okay. It's one of the best options available right now.

Enrolling with Vivint Solar was good. However, the process slowed down when PG&E got involved. Even so, Vivint Solar's sales rep was awesome. He was there all the time to answer questions and keep us up to date with how things were proceeding. Their installers were really quick and polite too. I've already recommended people to look into their services. They won't find a more professional company.

I’m very happy that I went with Vivint. The original installation around five years ago was quick and they got me up and running quickly. They did excellent work. Then after the first full month that I had the system, there was a difference in my bill. I had them add nine panels here last fall, but that time, it took several months to get it up and running. They had to put a whole new electrical box junction in and that took a couple of trips. But it’s up and running now, and it seems to be working well. I use online tracking and everything is working well. I’ve also been very happy with their customer service. They’ve always done anything that was needed.

A lot of people have come to the door for solar, and I happened to like what Vivint was offering. I also liked their setup and the fact that we were able to get it all on one side of the roof. I didn’t want buy at that point in time, but running it in the monthly charge even though it increases every year was satisfactory. The installation took less than a day. They started in the morning and they were done by 1:00. They did an excellent job.

I'm glad we went with Vivint. Overall, we had a pretty good experience with them. Their installers knew what they were talking about. But then they put holes in my roof which I didn't like. Still, their system is gonna save us money.

I will never do business with this company! The "survey" was scheduled and the technician came to my house on time. He requested to see the electricity panel. I thought it's not a big deal and he just wanted to see. And then he said he will open it to see the back to make sure the wiring is done right. The problem is, the panel is sealed with caulk, and if he took off the panel and then put it back without proper caulking there will be chink around the panel. The technician said he did not have caulk to reseal the panel edge. So I told him in this case please do not take the panel off. Next thing he wanted to do is to measure the attic. I show him the opening to the attic but told him I do not want him to go up there. The technician then asked me if he can go up to the roof outside to measure the size. I said, "Sure but be careful it is raining outside." The technician went outside, sat in the car for a while and then left.

Somebody from Vivint Solar came to the door and I liked the deal that was offered to me. Kenny was very professional and always there for me. He’s awesome. We’re very satisfied.

Vivint Solar was something that worked within my budget and would help with saving the economy and the electric bills. The representative from Vivint Solar and I were chatting, and we went from there. When we enrolled, it was an excellent experience. They’re always available if a question or a situation arises. They provide excellent customer service, they keep you informed and nothing gets left unanswered. I am very satisfied with my decision and I would tell my friends to go for it.

I had been looking at solar energy for some time and I had dealt with three providers, but Vivint Solar was offered by Henderson for free and I had already dealt with them before. They did the installation of my solar panel in Nevada. But it takes so long to do all these things and so far, I only got two bills of $50 from them. I also haven’t seen my bill from Nevada Energy to compare. But I highly recommend going solar through Vivint.

Prior to the installation of my solar panels my roof did not leak. My roof has been leaking for nearly a year and Vivint refuses to take any responsibility. I have provided them with documentation from 2 contractors. They recommended a contractor who refused to give me any written documentation. I was told by a Vivint rep that the contractor could neither confirm nor deny the leak was the result of the installation. You would have thought that Vivint would have thought enough about their customer to do a bit more investigating of the issue.

We have had major damage done to our roof because of squirrels nesting under the solar panels. This led to leaks and damage to the interior of the house. We were never told about animal guards for the panels before we signed our contract. We now have to have a new roof and had to have interior walls and ceilings repaired. Along with this we had to pay for the panels to be removed and then reinstalled after the roof is replaced. Now we have to pay for the animal guards. We never had a squirrel problem before the panels! I just got off the phone with Vivint, 55 minutes, on hold 4 times, three very nice representatives, who had to speak to their supervisors, who never came to the phone and no help. We would never recommend this company. Wish we had never done this.

Enrolling at Vivint Solar was easy. The whole process took one month. The sales rep was good and he explained how solar works. One installer was talkative and he was good at explaining how many panels I had. I’m still brand new at the system, and I’m still adjusting to the panels and how the system works. But, I am satisfied with my decision to go solar. I have already recommended them to a friend.

This week I’ve met a very special young Man by the name of John ** with Vivint Solar who’s setting up most of my neighbors. Unfortunately, we have solar through another company and have had issues nonstop. However, one of the things I love about John and Vivint Solar is that he’s taken his personal time to help us restore a problem that We didn’t even realize we had with our current provider and made sure we understood the program. If I can go back and go with Vivint Solar, I would take that opportunity every single time. I’m currently seeing most of my neighbors get set up through him and we’re probably going to see if we can get additional panels through him as well!

My panels were installed nearly a year ago and we just got an email telling us they're finally working 2 weeks ago. However, according to the Vivint app, we've produced zero electricity to date. If I could go back, I'd never agree to sign up with Vivint. They've been nothing but headache and wasted time.

I signed up for Vivint Solar on April 10 2018, Still not connected and it's March 26, 2019. Every time I call I am told my registration form has not been received and I have to fill out another one. I have filled out the form 5 separate times. Well I called on March 26th 2019 and was told they didn't have the registration form and I needed to fill out another one. I refuse to because it is always their excuse, not only that but every time I was told to fill out another one I had to make the phone call to find out. They never call or email me. They have lied to me on multiple times and I proved it. I am sick of it. I don't want to hear we're sorry for the issue!!! I guess it's off to the B.B.B., Attorney Gen and if it's not corrected, off to my lawyer's office.

I want to express my dissatisfaction with Vivint Solar. I have them for about 2 and half years. From Day one there are numerous problems. I get annoying e-mails on a weekly basis (about 3 a week) alerting me of a Data Failure Communications. I told these idiots in Salt Lake City about these e-mails that I have the latest Router/Modem from my Cable company and I am hooked up through WIFI. I was told that I have to check the Vivint Solar website on a daily basis to make sure that the Data is going through normally. So far the system is working, a couple of times it is not.

Vivint laid out a straightforward and decent deal. Their customer service has been fantastic, and the installation guys were great. We turned everything on in December, and the system is lowering our cost and our consumption, and it has been good. I’d rather save a bit of money and not pay PECO $100, when I see my bill with Vivint at $71 this month and my bill for the electric to PECO was $10. I would definitely recommend using Vivint. I've recommended them to five friends already. Keep doing a good job Vivint.

I decided to get solar after a closing for the sale of a client's property. I thought selling a house with panels might be difficult because of the transfer of the lease but I was surprised on how easy and straightforward the process is as long as you establish communication early on. I had Johan from Massachusetts help me with the solar system. The design, inspection and decision was very fast. The installation went well with no damages to my property and the guys were clear on what was to be done on the house. The activation was slow but Vivint kept me informed along the process. After two-three months, the system was activated and I saw $100 savings the first month! In average, I'm saving about $70 per month, the system cost me ZERO and now I have bragging rights with my environmentally conscious friends! Recommended!

I am trying to refinance my house and the mortgage company and I have been trying to obtain the proper paperwork from Vivint. It has been approximately 3 weeks and they have not responded. They are holding up my mortgage closing and they don't care. There is no way to contact the refinance department because they don't have phones. You can only send them an email, which they do not respond to. If I knew this is how they operated I would have never used this company.

I had a PPA with this Company. KEY word had. Thankfully I was able to sell the House but since then they have continued to call and Harass me about a past due bill that I have paid in full the billing dept even acknowledged it but they still continue to call me daily about the bill and threaten me to pay it again. I have made BBB complaints as well. I will continue to file legal demands for their illegal practices.

Updated 04/18/2019: No response after solicitor ran our credit hard inquiry with no authorization. Day after I posted my first review on 321 Vivint Solar came on here and said they were gonna have a customer service representative contact me. I have not been contacted by any Vivint Solar representative and it still remains a hard inquiry on both Equifax and Transunion credit report, on mine and my husband's. Never gave them our names. He took some information. Offer meter. I’m now going to contact an attorney.

I have been having a problem with Vivint Solar for the past few months. When the panels were installed, we were told to periodically check the panel to be sure the red lights were not on. Needless to say, for the past 3 months, two red lights have been on. We have been calling customer service and have been going in circles. At first they told us they would send a service tech and get back to us within 24 hours. We waited a week and called again…same answer. We finally had a service tech come on March 6. He told me that the “brain” of the system was not working and he would be back the next day because he did not have the part on the truck. He did not come back the next day and I called a few days later. They had no record of the service tech notes…but shows that the panels were working properly.

I have been trying to contact Vivint Solar since last week to get advice on lowering my my high tru-up bill. I sent a text copy of my PG&E bill to a rep that I spoke to. She said someone would be contacting me. I didn't hear from anyone, so I spoke with a neighbor and told me I might need additional panels. So I called Vivint Solar again today for information on installing more panels. I was told that panels could not be installed at my address. I already have Vivint Solar panels on my roof and also a monthly statement. Could you please explain this denial to me? Thanks.

Vivint Solar gave me a third option which allowed me to not own nor put in an investment but just to reap the benefit to sell their solars. My experience has been very positive and smooth. Every interaction I've had with the installation has been positive. I've noticed that my bill has gone down and I am happy with the results right now. Vivint put a lot of study into going into whether or not to put the solar in and the sturdiness of the home. And if they were to give recommendations to the homeowner on how they could make their home more cost-energy efficient, that would help us significantly. And they’re already doing that but they just need to inform the owner. Other than that, I've had no issues at all.

The agent and I sat down and he told me what it was gonna be about. I was interested and we went into the details. I said no problem. They said it was gonna take about three months to get everything done. Their office will check with me every month how we were doing and keep me up to date on the procedure. I had to be available to them when they came in and did the install.

Originally I liked Vivint. The sales people are great. But their customer service is horrible! People are really nice but they do not solve problems. I’m in the process of refinancing my house. Vivint puts a lien on their panels which shows up on the title to the house. The bank won’t approve a loan until they are in first position on the title. It’s a simple fix.

Worst customer service I have ever experienced. Vivint put a UCC-1 lien on my house without my knowledge. I was never told by the Yahoo that sold me the system, or by anyone else at Vivint at any time. Buyer Beware: I’m refinancing my house, and that’s when I found out about the lien Vivint put on my house. Vivint promised to assist with this and provide the proper documents to the title company in 7-10 business days. I called Vivint and requested an expedite. The CS rep refused, stating the document center is in Oregon and understaffed. And, they don’t have a phone number to call.

Our experience starting with Jose through to the final installation was great. Everyone was polite and helpful in every way. Jose kept us informed at every step along the way. We would definitely recommend your company to friends, family, and neighbors.

Our spacious house has 1,600-plus square feet and it has an open ceiling design so it takes quite a bit of electricity to use during the summer. The representative from Vivint Solar was courteous and very professional. He got to the point on what it was about concerning of the design of the house and where it’s facing, where the panels would be, and how much power it would produce. We would be able to not only suffice our usage but also generate a lot of power that we could have. We can keep it and be able to either sell it back or just have plenty of energy to use, but would not be paying our suppliers and having high bills all the time.

I had thought of going with solar energy for years and I resisted it because I knew there were better systems coming up. When Brent the salesman came to my door, he convinced me that Vivint was the best. He's a very nice young gentleman and so far, I've had a good experience with Vivint. Enrolling was very easy and it wasn't frustrating at all. Brent did all the work and whenever I had a little problem, like when we were repairing the roof, I’d give him a call and he’d jump right in. While we've just been producing energy, I’m happy with my decision to go solar with Vivint.

I was interested to put solar panels and the other companies always offered me a lease. With Vivint Solar, their panels belong to them. I was living in California and I had a solar panel for the pool and it was a big mess. With Vivint, they have their own insurance and enrolling with them was very easy. They checked my credit report. I worked with a man named Henry and he was very professional and attentive.

The worst company to deal with in regards to fixing a issue. I would never ever recommend this company to anyone. It takes them forever to deal with a issue. I have been dealing with this company for over 2 years on a problem with our solar panels. For 2 years we paid them monthly for the use of the first set of solar panels. It wasn't until we had a issue with the panels that the service guy and went up on the roof that we were told that the panels were not hooked up and that it is why our PG&E bill was running very high. When we were told about problem I called solar about this. And so have been fighting with them over the fact that they owe me money and that they will not refund the money that they owe me for 2 years. I need this issue resolved.

We have known people that had Vivint Solar for years. When the opportunity to have one came up, we decided to have it done because we are full-time residents. Vivint offered to save us a little money in the summer with our electric bill. Also, the idea of getting the same monthly charge every month is more convenient than up and down like we usually go. The people we worked with were wonderful. They have been really good. Every time they come out, we had somebody different, but they've been very efficient. In fact, they finished doing the work so we've never had to call them. Since going live, our electric bill has gone down, so we know it is working.

So far, my experience with Vivint Solar has been good. Their guy came around, knocked on the front door, and introduced himself. There’d been a lot of other guys knocking at my door, too, from other companies, but Vivint Solar was a better deal. Enrolling was kind of high-pressure but the rep was just doing his job. The installation went really simply. I was afraid of a roof leak, but it didn't. We’ve had enough rain out here to show that Vivint didn't mess up the roof.

I’m retired and on budget and I figured I’d see what solar energy services for our home would do. The Vivint Solar salesman came in and talked to us. He was nice and he did his job. He did the research over the year of electrical use here and he talked about how he could save us around $90 a month. The only thing he didn't tell us was that we’d still be on the grid and pay $12.50. I called the company and they said, “Yeah, well, he could have said something as well.” I assumed I wouldn’t have any more Nevada Energy bills, but I understood that the power got to go somewhere when we don’t use it.

Nothing positive to say about this company! They promised my bill would go down but it sure DID NOT! Called my rep and he was "too busy" to meet with me and possibly get additional panels to fix the problem. WOULD NOT REFER THEM TO ANYONE EVER!

I wanted to save money so I decided to purchase solar energy through Vivint Solar. Signing up for their service was okay but it took a long time to get the system in. So far, it's been working. I only had it turned on about a week ago.

Buyer beware. Vivint Solar promises you that if you have any issues with your roof after installation, they will fix it. I have had an issue since November of 2018. 6 months have gone by and my situation is now worse. Water got into my home and ruined my kitchen. The roof is leaking and they have yet to resolve the issue. All I get is a run around. I have had a claim outstanding for 6 months and still no response. When you ask to speak with a supervisor they are always busy and no one calls you back. Be very careful when choosing a company. I would never recommend them. They do not stand by their word and they will make you liable. I have 28,000 in damage and it is all due to the installers being on the roof and installation.

A lady came to our house to offer Vivint Solar and the good information she gave made us choose them. She's very approachable and nice. And we liked the way that she approached us and talked about the company. Vivint gave us a nice offer and has a very good service. The information they give us is very clear. It's been a few months since the installation and we don't have any problems. The only concern that we have is that a lot of birds at the top are making messy stuff.

I had thought that solar energy might be a good option, but I wasn't sure I was ready for it right now cause who knows, in a year we might get all free solar from everything. But the salesman of Vivint was wandering around the neighborhood, and just happened to strike up a conversation with me, and that's how I heard about it. The guy looked familiar and I believe he had been working as a solar rep The Home Depot, where I also work.

We enrolled with Vivint and everything went well. The reps were very polite and they stayed to themselves. In the end, we were very satisfied with our decision to go solar.

My electric bill was so high so I decided to look into solar energy services. My sister had Vivint Solar installed in her house and although there was someone from another company who I spoke to on the phone, I went with my sister's recommendation, which was Vivint. And I liked how their reps were on time, prompt and how they were with me when I met with them. Getting started with Vivint Solar was easy. So far, I'm satisfied with my decision on going solar. I've only had it for a month and I have to wait to see my electric bill. I needed a lot of energy to be produced so I had to add more panels and it was costly, but that would be with anybody. And with this day and age, everything's expensive. I've reached out to their customer service to ask a question, which was more about working with the app. I wanted to make sure everything was right and the reps were very informative. I was happy with the experience and I would recommend Vivint Solar.

I figured that going solar would be energy efficient so I went with it through Vivint Solar and my decision has been good so far. However, the enrollment process took a long time because of all the things that they had to go through - get the okay from the town, from the National Grid etc. Everything had to get approved and there was a mix-up with my meter. They installed in May and didn't get turned on until January, and it was their customer service who pushed it along.

I read up on one of the other solar programs that used to be number one but they got in a bit of trouble. I guess they were starting to buy parts that weren’t up to par and I thought I got a better deal with Vivint. I was also impressed with the salesman. My wife made an appointment and he came, sat here and explained everything. He was here for three hours. Aside from that, there wasn’t a question he didn’t look into and if he didn’t know the answer, he would look into it and tell us what was going on. When we had one problem right in the beginning, Vivint also sent somebody out the very next day and took care of the problem. I was impressed that somebody came out so fast.

I enrolled with Vivint Solar through their sales rep who came to my home and it went well. Getting the system installed and fully up and running took six months. I went ahead with them because they didn't have a lease option. I didn't tie it on my house and it wouldn’t have a lien on it.

I was paying so much for my electricity so I got Vivint Solar after a friend recommended it to me. So far I'm very satisfied. Vivint did a really good job and got right back with me if I had any questions. I'm very happy with them.

I got into solar energy services to save money and the enrollment at Vivint Solar was very easy. It took them too long when I called them asking for something. But I asked them to explain it in Spanish, and maybe that's why they took too long.

The way the salesman explained everything and enlightened us with the current laws on the books and how we were gonna be able to save a significant amount of money made the decision for us in getting Vivint solar energy services. Then setting it up was very easy. The reps were very easygoing and pleasant. They explained everything and answered questions that we had. The experience from start to finish has been very pleasant and we're satisfied.

The Southern California Edison is gonna raise their prices soon so I was preparing myself and looked into solar energy services. In fact, already got prices from Tesla. When my neighbor was getting the system from Vivint Solar, one of their salespeople came by my house. So far, Vivint has kept most of the promises that the salesman made. There are still a couple that I'm waiting on. He said that my electrical panel will be upgraded and that hasn't happened yet. Also, there was a referral, where I referred Vivint Solar to a co-worker and he's already gotten and done the inspection. They've gotten as far as installing the unit at his place. The sales guy said I would get a commission. So, I'm waiting for that as well. Other than that, my experience with Vivint Solar has been good. I was waiting on the first full bill and I got it. Vivint Solar has lessened my SCE bill, so I liked that.

Jacob was very informative and answered all of my questions. He explained everything very thoroughly. He was not high pressure and was very patient. He was looking how to best serve me rather than himself. Worked hard to accommodate me and was very cordial.

Enrolling with Vivint Solar was easy. The reps kept up with me. They texted me and emailed me when there was any information I needed. If I have any questions, I can contact them any time. Everything’s been moving right along and been running like clockwork. We haven’t gotten our first bill from Vivint, but I got a closing bill from my electric company and then a new bill for the access to it, which is a whole lot less than what we were paying before. Overall, the people from Vivint Solar were really personable. There was always somebody who tells me what they were gonna do, what was going on, make sure I was aware of everything and make sure that everything was taken care of. They were very efficient and very knowledgeable.

The Vivint Solar sales representative came to the door a year before when only my wife was home. He came back for another year and then he started talking to me and named neighbors that knew me or friends that I had that were getting solar. He was prepared and our interaction went well. The environment and the rate were the biggest things that made me decide to get solar services, and I've had it running for about a month now. I was even talking to someone I work with about the possibility of them getting Vivint Solar.

We kept hearing we needed to go solar and we were looking into it but we did not have the money to make monthly payments to buy it. Then our next-door neighbor got Vivint. She gave our name to Josh then he came by and talked to us. There was gonna be no-money upfront and it sounded like a good deal. We were hoping to have cheaper rates in switching to solar energy and we got back in touch with Vivint. Josh also treated us with respect. He did not look down on us or talk to us like we were dumb, old people who didn't know anything. He was positive, friendly and outgoing. He was also always right there to help us as much as he could. We were able to make calls and ask him questions. We are happy with our decision to go solar and I've been recommending Vivint Solar to friends.

Last summer sales rep. Conor ** visited and signed us up with Vivint Solar. By October, installation of the panels was completed and the work crew were superlative, doing the work in one day - as promised. Then came the wait to go live. We were told December. By January we were still waiting and we began to get some vague assurances about going live, with delays due to variously named "net meters," "reverse meters," "smart sockets," and so on. Eversource Rep "Paul" stepped in and started a better ball rolling. Vivint gave us several end dates including January, February 1, February 15 and February 20 (I think it was).

Our places are all electric. I figured I should take solar and charge power. Enrolling with Vivint was a fine experience. Their guys who came in were very nice. They explained everything to us and told us what would happen between solar and the APS. Thus far, going solar has been great for me.

We were so excited when we started looking into solar. Vivint seemed like such a great company. They were family based out of Utah and seems to have great standards. The first year was great. Our normal PGE bill was around $200-$250 in the winter. We were paying Vivint around $70 and PGE pennies. Our First True-Up was around $300. Not too bad. Second year we started paying PGE around $30-$50 a month and Vivint around $120-$150 and our True-Up bill doubles to $600. Third year PGE is at $30-$90, Vivint is $125-$150 and our True-Up doubles again to $1300. Now we pay PGE $100-$180,Vivint $120-$175 and just got our True-Up of $1579!

Over the last year, our gas and electric bill tripled from what it normally was. Our neighbors had Vivint done and so did our son. We really liked their work so we got our solar done through them as well. Enrolling was very easy. Their rep Trae, who also helped our son, also helped us. He was very efficient and knowledgeable. There were some problems with the installation and some delays and things like that, and he really got right on it. He communicated with me the whole time. Thus far, we've been very satisfied. With all the rain, we haven't saved a lot of money, but we’re looking forward to that.

A rep from Vivint Solar came knocking on my door and at that time, I was thinking about solar energy services. The regular gas and electric were getting higher every day and I wasn't even using as much electricity. It took a long time to get started with Vivint Solar because of the permits, but it wasn't difficult to do at all. Their customer service reps have always been very polite in calling me and always let me know about things. They were very professional. So far, my expense has gone down, so that's good.

I wanted to help the economy and help everything else go along so I decided to look into solar energy services and went with Vivint Solar. The salesperson was very good. However, it took almost two months to get our solar panels up and running. Vivint couldn’t get the inspection done right away. The city inspector was going one way and Vivint was going another direction. That took some time and then they had to wait for someone to come in and approve everything. Nonetheless, the installation went very well. On the other hand, I get the bill but there’s nothing there. It's just the bill. I’d like to know how many kilowatts I was using. I'd have to look it up on the internet then.

We looked around and everybody else had Vivint Solar. A lot of people had it and we also went that way. We’re very satisfied with our decision so far. Their reps are friendly and our monthly rate has lowered.

One of the representatives of Vivint Solar came knocking door-to-door and after listening to what he was telling me, I became interested in solar energy services. The rep was nice and explained everything, but I didn't like the part where he said that I wasn’t gonna have a bill from them. I’m still receiving a bill from Edison and then, I receive a bill from Vivint Solar for solar. I don’t understand why but when I enrolled with Vivint Solar, the experience was good and it was an easy process.

I’ve been considering getting solar energy services for a couple of years as we are trying to have a greener footprint. A solar salesman came by and he answered some of my questions that Google wasn’t able to answer for me, so I was able to get a bid and went from there. Vivint Solar's name and history, as well as the size of the company, were the factors that made me decide to go with them. The salesman was also a subcontractor, but I found out afterwards that they were owned by Vivint or Vivint bought them out. At that point, I signed the contract.

In the beginning of last year, my house was visited by a gentleman and he told me about Vivint Solar. He said that a representative of solar energy company is authorized to do some credit check for me and then from there, install a solar panel on my house. But then my credit at that time was not good so we did not go ahead with the contract. August came along and we had a discussion that led to sending an engineer to install the solar panel on my house. On September 21st of last year, the engineer came here and installed the panel. So far, I’m very satisfied with my decision to go solar. The only thing for me is there's a panel that is connected to the new internet system I have and that gave me a problem, but I think it is a technical issue that can be resolved.

I was looking into lowering my monthly rates so I looked into solar energy services. I was referred to Vivint Solar but since going solar, I am paying a higher bill. Though I have not got a hold of them, I assumed it was because it will be a general round-up for the summer months. I thought it was something they were deciding that the payments needed 12 months. Despite that, the actual crew that came out to install and the people that I've physically seen and talked to have been wonderful. They knew what they were doing and they were on top of everything. I appreciated it. The Vivint guy also sat there for hours waiting for the inspector to come out and sign out on it.

I enrolled with Vivint Solar and getting set up was excellent. The salesperson was excellent, answered all my questions, took me through the whole process. Then, after having some hiccups with snow, the solar panel got installed right away. The installers did a great job and everything was on time. But after everything has been set up, my experience hasn't been good. When the system was being proposed and the rep went over the Maryland Solar Grant and the federal tax credit, I was assured that Vivint would make certain that I had all the documents I needed for both of those. But for a month now, I've been trying to get the documents that I needed to complete the application. I had reached out to the rep who sold the system to me. I sent him all the copies of the emails but it's like pulling teeth.

A few years ago, Vivint Solar came to the house and their rep was good. However, I didn't have credit so I had to wait until I didn’t need it with their program started. They did well with the installation and were very good. They just started out a month ago. I've recommended Vivint Solar to others and have sent them to my nephew and brother-in-law.

We are satisfied and happy with Vivint Solar and have recommended them to a friend. When we had a rep come by the house, he told us there would be no extra cost involved for us and our electric bill would go down from what it was. He also explained what they would do. The whole enrollment process was easy. We had to qualify first then somebody came and took all of the measurements. After that, it had to be approved and everything went fine. It went pretty quickly. Then, it was again a couple of weeks when we got the email that we were ready to turn it on. We did but it did not work right away so somebody came and everything has been okay now.

The installation had some problems in getting a final permission to turn on. We were having trouble getting the authorization from PG&E, and Vivint kept saying they’d go back and make inquiries but nothing happened. I had to sign documents twice and they had to send people out here to check things. But they offered a no upfront cost and the sign-up was easy.

We had thought about using a solar service and after the neighbor across the street went with Vivint Solar, they recommended the company. Enrolling with them easy and the initial guy we talked to, Omar, was very friendly. He walked us through everything.

My neighbor had solar panels put on her house and she told us about it. And later on, we had Vivint Solar reps knock on our door and tell us about solar energy. They were good and the enrollment process was fine. However, the guys who were working on the roof cuss. We’re Christians and walk away from stuff like that. But we couldn’t walk away because we were in our house, we were in our backyard. Nonetheless, they did the job fast and they did it good. It only took about three and a half hours to get the solar panels up and running. The guy on the ground that was working on the panel was very helpful. He answered our questions real good.

To save money, I decided to look into solar energy services. The experience was good when I enrolled with Vivint Solar as well as the interaction with the reps. They were professional. The system was activated last month and I am satisfied with Vivint Solar.

I got on Craigslist and I was gonna buy a couple of solar panels for my pool. When I went there to pick them up, the guy was having Vivint Solar installed and he said he was very happy. He said that if I went with Vivint, he would give half of the $200 referral fee. The rep talked me through the whole thing and told me it would take months to get it up and running. I was shocked at how long it took, but they said half of that is the fault of Nevada Power, getting all the ducks in a row and paperwork so it was out of their control. But there was no out-of-pocket cost and it looks terrific. They gave me the maximum amount of panels for a single-family home ‘cause I have a big house. I communicated via phone and email and they always got back to me right away. As far as installation, it was a day and the techs were great. They were really careful with the house, so I couldn’t be happier overall. I've recommended them already to co-workers and neighbors.

We went with Vivint Solar as it was recommended by my daughter. The enrollment process was very simple. Their reps just came to our house and we did it. Everything is coming along fine. I'm very satisfied going solar as my electricity price went down to very small numbers.

When I purchased the system I was very clear that I wanted my solar to cover 100% of the current PG&E bill. I have since found out that my PG&E bill is still over 200.00 per month. My settlement bill with PG&E is no less than 1800.00 additional per year. I have contacted Vivint and very helpful but the bottom line is the panels are producing 10% of what I need. Vivint says everything is working properly on their side, to contact PG&E but then they say Vivint doesn’t produce what they say. At least I have convinced 3 neighbors to go another route and they are very happy and I wish I would have known what I know now. Buyer beware. Nothing but lying salespeople that are out to benefit them only. STAY AWAY!

This company promises the sun, the moon and the stars. They are the worst company I have have ever done business with. My solar doesn't work and when it hasnt worked the power bills are overwhelming and when you add the cost of the solar combined with the power bills it over 600 a month!! I have repeated over and over since July dealing with their billing and customer service dept. No help whatsoever. They give you false hope of being compensated and it never happens. They have led us on for over 6 months and now denied us.

Solar energy services weren't gonna cost me anything so I looked into it. A gentleman from Vivint Solar came by to my house, explained their system to me, and I enrolled with them. They were very prompt on everything that they were doing and everything went well. The only thing that I was disappointed with was the length of time it took before San Diego Gas & Electric released the okay to start the system. But so far, I'm happy with my system.

We signed up with Vivint Solar in Sept. 2018. I was impressed with the sales guy, then the guys came to put tiles on, which went fine. Since then, nothing. We're still not up and running, and I'm getting no answers. I swear, I think, there's only a couple people who work for Vivint and they work in one little cubicle in someone's home! They have fancy titles for every department and person, but I never get to talk to anyone who can actually help me. There's no place to go for help, but the 800 number and it's one person who can't transfer me to a supervisor for various reasons. We.are.so.frustrated!

We had been interested in going solar. But, we had two issues. One was that the cost of installation was going to be about $25,000. We have no mortgage. So, we would have to fund it in some fashion like taking a second mortgage or a new mortgage. And we were unwilling to do that. Then the other thing was that some of the engineers from other companies that looked at what we would have to do to get enough sunlight with trees around on the roof said that they would have to cut down trees or top them. And, our feeling was it didn’t make sense to get rid of shade in favor of air conditioning.

I liked the professionalism of Vivint Solar's marketer. He made a very good pitch and was very professional. I went with them and enrolling was much easier than I expected. Their reps were in and out of my place in two hours and then made the follow-up the next day just to see if I had any questions. Once the installers came in, they were on the roof and out in two or three hours. I’ve already referred two customers to them.

I researched and talked to four other solar companies and I did not like what I was looking at on those companies. Upon speaking with Vivint Solar, everything that was to my advantage is what they stood by. Their rep was totally professional and the response time was extremely quick. Anything that I needed or had a question about, if he didn't respond by email, he would stop by my house and I was very pleased with that.

I had been with Vivint Security for a long time. A guy knocked on my door and he came in because I wanted to ask a few questions about solar energy services. He answered all without hesitation and he told me that he was actually a solar guy. He was extremely outgoing, friendly, very knowledgeable and patient. He had three references in my neighborhood of people I knew and so he went through his little presentation. The program that he laid out was pretty straightforward when it came to sizing the panels. And then, he was able to walk me through how to size the panels so that I wouldn’t be generating more electricity than I needed to pay for. Also, he was able to show me a layout of my roof and dissuade all of my concerns about inputting penetrations in my roof.

The Vivint Solar guy that came out seemed like he was on the up and up. He told us all the good things about solar energy. He also brought down some of his bills which were 20 bucks in the summertime and we hoped that we could do that. Everybody at Vivint has been helpful when I called. They flipped the switches on the first Saturday in January and when we got our electric bill, we were surprised and we thought we made the right choice by going solar. In fact, we've got a credit amount on our bill. Our February bill was the credit balance with the electric company already.

Our energy provider started doing the billing based on what time of day you're using your electricity. Of course, like everybody else, we happen to be up and doing stuff at the time it's billed the most. And they've been doing tiered billing for years and I wasn't appreciative of that either. I then looked into solar energy services as I figured not only is it a savings per kilowatt hour, it's also something that's sold back. A gentleman from Vivint Solar came to our house. He had a good presentation and so I enrolled with them and got their system installed in my mother's home. The start-up was good. However, the process got slower, dragged for a while, and got lost. There were nine weeks between the completion and inspection before the final switch over was approved, which was kind of a shock as I wasn't expecting it to be that long. I felt something happened somewhere. But so far, we haven't had any complaints with our decision to go solar.

It’s too damn expensive to pay utilities in California. I talked to my neighbors and they all seemed to be very happy with Vivint Solar, so I went with that. All of their staff was great, courteous, and well-informed. The only thing I would love to see a little bit different is I haven't been able to log on to the website yet to look. They should have more information readily available so I could see what exactly is going on. I’m so scared by the end of the year. I’m not sure where to look to see if I have any charges I should be paying them during the month.

Vivint Solar's rep was telling me that I'd be locked in for 20 years at the same price per kilowatt which would be a lot cheaper so I went with them. He was really good and always checked in with me and explained the process. He was even surprised that my solar panels were put in so quick and that my system was up and running as quick as it was. One thing I was not happy about however was the fact that when I called them and asked if we could change my billing date to better suit my needs, they said they couldn't do it. Still, enrolling with them was easy overall.