Vivint Solar Reviews

I love Vivint Solar. I knew Vivint was a security company but I didn’t know about the solar part. I know the local rep that had joined Vivint Solar and was repping. I had looked into solar prior, but decided not to do anything. Then I sat with her and she explained a little bit more. It made more sense at this time, and I just moved forward. The rep was brand new. I did allow her some wiggle room because she didn’t know everything. We did things and, no, that was wrong and we had to redo it. Vivint Solar tries really hard to train their representatives to understand. But I think every situation is different and the things that I learned with the rep, she’s incorporated those things into her new questions and her new understanding of how they proceed. I think she’s gotten a lot better understanding of how long things take and the next step, and when I get copied in and when I don’t. But it was relatively easy. Mostly everything is electronic and DocuSign. It just takes forever here.

Vivint Solar came to my house. The guy who was the salesman was real good. He looked at my bill. He broke it down for me and said what I would be saving, and that got me interested in solar energy services. To run my house, it’s $900 a month with electric and gas. However, the first 2 months weren’t good. I got a bill for $447 which was more than my bill last month of $127. They said it was a glitch that they didn’t send the month prior which I believe I did pay. But enrolling with Vivint Solar was easy and fast. The people and the work were great but the outcome so far isn't. I would like it if it worked out to where they said it would be like $200 a month.

My sister has solar and she's happy with it. She’s on the same street as me and although she doesn’t have Vivint, that was why I decided to look into solar energy services. Everything seemed to be real good with Vivint Solar during the enrollment. It just took some time with APS. But they've gotten it hooked up and we got our first bill the other day online. What I like about it is you don’t have to buy anything. You don’t have a contract. The rep also said we were gonna get a $500 check for that but we haven’t received that yet. I recommended my next-door neighbor and she signed up. That’s why I would get that.

I had been wanting to go solar, but cost-wise I couldn't afford it. Nonetheless, I went with Vivint Solar. It's probably now been a month that I've had the on switch and it has been great. All the installation was done in one day. The inspector came one day, made sure that it was safe and would work. And then another day, we scheduled to have it installed. Then the day of the inspection, they painted it to match the house. Everything seems to have gone very well. I would recommend them.

A friend was telling me about her experience with solar energy services. I would be paying less with solar than I would with Edison so, it sounded good. However, I’m wondering now if I did the right thing. I got the first bill for $12. I’m perplexed with the next one, which was for $133 because it wouldn’t be with Edison. I haven't experienced that at this time of the year. Nevertheless, the interaction with Vivint Solar's customer service was very good. If there was a problem, they solved it. They came through with that, so I was pleased.

I had a very good experience with Vivint Solar. I talked to a guy that placed my order. He is also my go-to-guy if I had any problems or questions. I was then set up with another gentleman to set up all the who's coming out and what I need. Then we scheduled a time and they were in and out in a day. I wasn't interested in spending $25,000 on a system and with them, they put it up for free. I just pay them my electric bill which is less than what I'm paying now. It's a win-win.

It's our 4th month with Vivint Solar and so far, it's been good. We had a little problem getting things done because it took a while to get it up. It took about 3 months because they had to go to the electrical company and they somewhat couldn't get permission from the county.

I bought this house a year ago and Vivint Solar came at the beginning, but I decided not to do it. A few of my friends had solar and they said it was a good thing and it saves you on light. Vivint Solar came again so I did it this year. Enrolling with them was good. There were a few steps but it went pretty fast. They said the installation of the panels was gonna take 8 hours, but they were done by 4. But now, I received the bill and it's wicked high. Now I understand about the way it works with the panels. They're saying that the more you have, the more your bill is gonna be, and I didn't know that. But I would recommend Vivint Solar. I wasn't too happy about the bill being so high, but I just started getting the bills. I don't know if next month is gonna be lower or what's gonna go on so that's the only concern that I have.

My sister's boyfriend works for Vivint. He did a good job explaining solar to me and showing me the benefits of it. The rep I signed up with was good as well and very thorough too. My monthly payment in the summer is a little bit cheaper right now. But in the winter, it's gonna be more expensive because it's the same payment every month.

I have had Vivint Solar for 4 years. The first 3.5 years have been great. Well in March of 2019 I tried to log in to my system because it seemed as if my regular SDGE bill was higher than normal. I could not log into my account for some reason. So I called and spoke with someone on the phone and come to find out my system had not been reporting usage for over a month. Ok, no problem. Send someone out and let's get it fixed. Well after about 5 visits to my house and countless calls to customer service just to get an appointment, not to mention that every time I have an appointment I have to be home and there is always a 2 to 4 hour gap, they won't work on the solar unless someone is home.

I would not go with this company. The sales guy came to the house and everything seemed great. Then he ghosted us for weeks. The sales guys kept saying, "Someone will get ahold of you", but no one ever did. Finally, we got ahold of the manager in charge of our case and scheduled a day to have the panels installed. May 13th the panels were installed, to find out the plans were changed, and no one told us about it. We were never given the blueprints of the panels either. The crew was disrespectful and left trash, metal and screwed everywhere including on my roof, which I had to climb on. The Mechanicville inspector came and said the boxes for the panels were not installed correct.

So far, I’m happy with Vivint. Everything went smoothly. At the beginning, the guy just knocked on the door and he’s a really good salesman. He didn’t put any pressure on me at all or try to make more money. Like a lot of time they try to sell a big purchase, like 40K, and that’s something a lot of people can’t afford. He made the design suggestion based on a roof, like how many panels can be on a roof. And I could see that he wasn’t greedy like other salesmen, so I have to give him credit for that. And he kept coming back for following-up. Using solar the bill’s lower, but then I have another bill from solar.

I love the concept of solar panels and would recommend them – I would NOT however recommend this company. I promise is will be the biggest regret you have with your home.

My son had an appointment with someone from Vivint Solar so I went over to his house and listened. I liked what the salesperson had to say and I was very intrigued about it. The more I thought about it, I wanted to try it because I’ve always been interested in an alternative source of energy. However, it took 4 months for me to go live. I signed up at the end of November and they put the panels on my house at the end of December. It was during the winter months, so it was a little touchy about getting people out here to do what they needed to do. Then, I needed to have it inspected by the city and my current electric company. It took a little longer than I expected because the city inspector dropped the ball a little bit. I kind of did my own reconnaissance and was able to get it put on. I went live in mid-April.

I am satisfied that I went solar. I wanted to save money and Vivint Solar was recommended to me. I haven't saved any money yet though. It takes time to build up sun or something. Also, customer service was quick but I didn't like the fact that the original salesperson never interacted with me after the first day. I waited for almost six to eight months for someone to come up. It took too long that I was about to go to another service.

I had a solar years ago, in the ‘90s, but it was for a swimming pool and I know how well it worked with my pool. But when Vivint Solar came to my door, I wasn't interested. The only reason I listened to them was because I had had Vivint Home Security for about three years and I knew that I like it. At this point, I’m satisfied with the decision to get solar but I’m not really satisfied with the process.

My neighbor mentioned that he thought Vivint Solar was a good program and got me interested. So I got the card for the rep, Tony. I talked to him and he did such a good job explaining things to me that I was bitten by the bug right away. Before that, I never really considered solar energy because I didn't wanna have that kind of cash outlay at my age. I didn't see any payback either. I looked into some rentals but I understand that there were some problems with solar activity so I abandoned it and figured I'm just gonna have to pay the high electric bills. When I talked to Tony, everything changed. He convinced me that there is absolutely no cost to the homeowner – not to the mortgage or the property taxes – that sold me completely.

My PG&E bill made me decide to look into solar energy services and enrolling with Vivint Solar was pretty easy. I was impressed with the overall customer service. My interactions with them were perfect. Since the installation, I've noticed a little bit of difference and I'm pretty satisfied with my decision to go solar.

I am being screwed over by Vivint Solar for the 2nd time in 3 years. The first time, one of their useless agents delayed our install by 3 months, and when we fired him and asked for a new one, he started stalking our home and leaving letters in our mailbox asking us to not get him in trouble. I reached out to the Vivint executive team, and they gave us discounts to keep us from calling the police or filing a lawsuit. Now, they have successfully blocked the sale of our home, and the purchase of a new home, a process we have been working 6 months to complete. Vivint's predatory and unclear contract language is the ONLY REASON we are not able to move forward with these transactions.

I have a big concern about the service. Most of the people that I've encountered at Goshen and Visalia, California are good people. Every time that I call them, they answer me very fast. The hard thing is when I call Vivint Solar directly. That’s hard. I have to wait for hours in order to get somebody to get help. Another thing that’s too hard for me and for most of the people that I know is that most of the information that they have is via emails. I have five properties that have the panels right now and most of my tenants don’t pay the bills because they don’t know how to handle the emails.

Vivint team never mentioned the extreme bird problem we could (and have) had with our solar panels. There was nothing installed to keep birds out from nesting under and around all the solar panels. Our yards are littered with piles of bird feces every day (this is not an exaggeration!). When we attempted to contacted Vivint, no one would call us back then we were told to hire someone to enclose the panels (for $1500 +). Shouldn’t this be part of the package?!? Vivint’s customer service has not been helpful and are very difficult to get a hold of. Very frustrating! I wish I would have used another company who takes care of the potential bird disaster upfront as a standard practice, not an extra nightmare for the consumer.

Their equipment causes radio-frequency interference to the AM and Amateur radio band. I would recommend people not to use their equipment. I contacted the FCC and ARRL plus called the company about it. Vivint Solar could care less about fixing their equipment. Because of their unwillingness to fix the problem please do not use their products.

Vivint Solar came to the house one day after we had the alarm system put on. They talked to us and we decided at that time we were gonna go with them. We’ve only had it for a few months but so far, so good. The only problem I have is their website, which sucks really bad. I can't get into my account, and I've never been able to. They say it’s a problem that they’re having and that there’s nothing that they’ve done, so I still can’t get in. Nonetheless, enrolling was very easy and everything went fine during the installation. They were here in one day and put it on, and they didn’t leave any mess.

A friend of mine has Vivint Solar at their house and they have been really happy with it. I decided to check it out and everything was really easy from start to finish during the enrollment process. Everybody was extremely helpful. The process was very smooth and so far, going Solar has been good for me.

We were referred to Vivint Solar by my mom’s brother, and so far, we're satisfied with our decision to go solar. Enrolling with Vivint Solar was easy. The salesperson was always able to answer any questions that we had along the process, which gave us a comfort level that everything was going well. Also, we were very satisfied with the process of getting solar in place. It was timely.

Our neighbor had Vivint Solar and they were happy with it. We got it and we've had a great experience. Since getting it up and running, it has saved us money. We’re in the middle of selling our home, and they have just approved the new owners.

Ongoing nightmare with this company (Vivint Solar). I was in the midst of moving to new home. Vivint salesman came knocking. Because no gas line I agreed to go solar. Tip to other consumers; think twice before going solar. Once panel is installed, you will not be able to take it off due to the agreement you signed. The company will also claim that they provided energy based on their ESTIMATE without accurate meter reading. The device may work but on and off. Never set up auto pay if they give option. I would rather deal with public utility company. At least they are transparent than being robbed blind.

I was approached in a Home Depot by a Vivint rep. He asked if I wanted a free estimate. I agreed. He asked for my driver's license for ID and to get my address. I provided and he then used my license to access my SSN and ran my credit. I did not know you could access anyone's SSN with their license. He NEVER advised me he was accessing my SSN and running my credit and he did not ask for consent to do so. I would never have allowed anyone to run my credit to schedule an appointment but that choice was taken from me. BEWARE of their sales tactics!!

Enrolling with Vivint Solar was easy but I don’t like everything on that internet thing. I told the rep, Jeff, to drop me off a hard copy of the contract. He brought it to me and left it in the mailbox. He told me a couple of times he was gonna come and he never showed up and never called. I waited all day for him to come here that day last week. And then the next day, my husband said the contract was in the mailbox.

A lady from Vivint Solar came and she talked to us about it, and my daughter said that it would be good to save money on our electric bill. Enrolling was real easy and customer service was good. I was satisfied with the whole thing.

The sales guy from Vivint Solar was good to work with. I signed up with him and got quotes. Once I agreed to the terms, they went ahead. The installation took a long time 'cause of the permit. It took almost six months. Going solar makes sense in the long term but Vivint could do better by giving easier comparison or more comparison to other options. It was kinda hard to compare all the different options and trying to figure out what size to get. Every company is a little bit different and there are different panels. It's kinda hard to decide what to actually choose. In the end, you gotta somehow move forward and hope it works out.

When someone from Vivint Solar came to my home, I was already interested and curious about solar energy services, so I jumped on it. The enrollment process was easy and simple. My interactions with their reps have been good so far. I had the system turned on a month ago and have had two Dominion bills since. I haven't seen a difference in the bill yet, but Vivint told me to give it one more month and I should start seeing a drastic reduction in my Dominion. I'm hoping that’s true, otherwise, I'd be pretty pissed off.

There was a Vivint Solar salesperson walking around the neighborhood knocking on doors, and he happened to knock on our door. We were considering solar energy before then and the way it was presented, it sounded like a good deal. The rep made it sound like Vivint Solar was just taking over as the distribution company and that we were paying our bill to them instead of PECO, but I later found out that the money that we’re paying is actually to lease the panels. The sales rep always responded when we had questions and he came by during each step of the process to make sure everything was going well and answered all of our questions. So, it was a good experience.

I tried different people who would do solar, and they couldn't do my house because I don't have an attic. Vivint Solar was the only one who was able to work with my situation. So, I loved that part, and the system is working. Once it was finished in here, I had to get it approved by the electric company in my area. But it took forever to get it approved. Since the electricians put the system up on my roof, it leaks when it is raining. I reported this a month ago and I still haven't heard from anybody yet. So it is hard to reach and communicate with them.

I was at my brother-in-law's house who passed away and it needed a new roof. A gentleman from Vivint Solar stopped and talked to me about it. I told him that he couldn’t do that house but he could come and see mine. He came to see ours and it worked out that we were in a good spot for solar. The biggest thing about installing the solar panels was getting a new roof. Also, I was interested in solar energy services to save on electricity. When everything has been said and done, I'm gonna be saving minimally compared to the electric company until the system's paid for but after that, it's almost free.

We had a sales rep, James, come to the door. He told us about Vivint Solar. Part of his explanation is the fact that we would be able to save money which was a key factor. Contributing to going green is good too. My husband and I both talked and thought it was great idea. They came out within days and set this thing up. I’m satisfied with going solar, per se but dealing with this and trying to get it started and going was an absolute nightmare. We waited and waited and waited for when this thing was gonna get started. I understand there was a lot of red tape. They have to go through Duke Energy and transfer over. Somebody came to the house and my husband was outside when that person came. He said, “Okay. You guys are a go.” We figured it was a go, but it wasn’t. Something had to be done to make it a go. But we didn’t know that and we didn’t hear about it. That was kind of frustrating.

I looked into solar energy services to save money and Vivint Solar was a recommendation. The interaction with their customer service was great and I had no problems at all. They stood behind what they were doing and when there was an issue, they handled it promptly. Vivint Solar did exactly what they said they were gonna do so, I’m very pleased and I’ve recommended them. I’ve been with them since January and I’m satisfied with my decision to go solar.

I’m very satisfied with my decision to go solar. And enrolling with Vivint Solar was easy. They made it easy. They did everything for us. The guys who came out to do the install answered all my questions. I wish I could have done the whole roof, but the HOA won’t let me. I got to do the back part that’s not facing the street. I’ve only gotten one utility bill since then, but it was low. All in all, my experience with Vivint was good. They made it easier to pay for and made it easy to install. And hopefully, it will help me lower my utility bill in the future.

We've looked at solar for many years and the fact that the payout wasn’t where we wanted it to be at the time to buy it and then we saw it, and I wanted it to go into our contract. And so, with Vivint Solar, it made it easier because we're just paying for electricity they were generating. We were able to talk to the salesman. He responded when we texted him and he came back and he explained things to us. We're looking and seeing how it goes on the first solid months. We recommend them to somebody.

We started our plans with Vivint Solar in January. We had been looking into solar for a couple of years and they knocked at the door. We wanted to contribute a little to the awareness of power, carbon, and pollution. Everything was great when we dealt with their reps during the setup process. The installation went great too.

There was representative from Vivint Solar walking through the street and he caught me in front of my house. He asked if I was interested in solar. We were generally interested in solar, so it seemed like a good offer at the time and we went with it. However, it could be a little clearer on how the process works as far as paying Vivint and then in turn, paying the electrical company. It wasn’t all too clear to me until I got some documentation well after the enrollment period on how it would work but overall, we’ll be okay. The enrollment process was simple but it was a little drawn-out. So, it made it difficult to make a decision on keeping the company or cancelling on the process. So, the actual sign-up period was fine but it took a while for things to get in motion and to get going.

I'd always considered solar energy. We were renting at the time we were buying the house, and the guy from Vivint Solar that came in was perfect timing. Everybody was very nice. Sean was really good, and he told me I could call him for anything I needed. A couple of times, he came over and explained things to us. They did all the work and I didn't lift a finger. All I did was make a phone call to go faster. My last month's bill was a hundred and some, and this month it's $12. I'm loving it. I'm really satisfied and I've already told a couple of my friends.

I'm very satisfied going solar at this point in time. I worked with the sales agent and I had no issues at all. He told me when people would be here and they were here. When they put it up, they did a very safe condition and kind of enclosed the area with a construction tape making sure nobody would get into it. They did a very clean job.

The guy from Vivint Solar came to my door and the guy behind us has the same company, so he recommended them. We’ve been considering solar energy for a few years and I’m happy with the decision to go solar. The representative was nice and we got on well. He went out of his way to help. The people who brought it and put it up were great. They didn’t leave a mess and they were on time. However, the customer service would answer then hang up on you. They would put you on hold and then hang up. So, I have a problem with them.

My neighbor across the street put solar in his house. Then when we were out in the front yard, I queried him about who he got it from and how much it costed him. He told me about Vivint Solar and that it cost him nothing. I still didn't quite understand how it worked. Then Ryan, a freelancer that represented a couple of different companies, showed up at my door and was selling Vivint Solar. I began talking to him about that and the deal where there would be no out-of-pocket expense appealed to me.

We had been thinking about getting solar for a while, and John and his partner Corey came by. We sat and listened to their presentation and decided that we would go with Vivint. It took a while for the process to complete but overall, we’re satisfied with it. I talk to John periodically. He calls at least once a month to check in with me. I have the literature that they provided me with about the company. And periodically, I review it to see if there’s anything I don’t understand. So far, so good.

After one of my tenants told me about Vivint Solar, I had a rep come over and he explained the system, how it was going to work, and the lease arrangements. It was very well-presented. I even got several other comparable quotes, and I was very happy with the pricing. My tenant's utility bill was quite high, so I installed the system for him. It has been working on the rental property for a month now and he seems to be very pleased.

Vivint Solar seemed to be more convenient for us to go than dealing with credit reports. There’s also less paperwork. We’re older, so the less stress we have, the better. And I didn’t have to be a rocket scientist to enroll for the service. On our house, Vivint Solar has been really good. We’ve also put it on our rental. But we had a little problem there. We didn't have enough panels on, but we got that straightened out and put some more panels. Now, it’s working great. Dealing with their reps has been really nice. I also referred other people to Vivint Solar and they took them. I was supposed to get a fee for that which I never got, but it didn't really matter. I wasn't doing it for that anyway.

Overall, I’m happy with going solar. The only thing that really threw me through a loop is the way that the Vivint Solar program works. When the guy was doing his sales pitch, for some reason, my mind was stuck on a traditional utilities type of billing. But what it is in fact is that they put the solar panels on the roof and you’re not being billed for the power that you use. You’re being billed for the power that you produce. That means that the sunnier it is, the higher your bill is gonna be. It just seemed backwards. But I did call customer service and I did understand their explanation.

It was a good decision to go solar. It is the way to go. My wife and I are very happy about it. My enrollment experience with Vivint Solar was very professional and I like it a lot. Kirk answered all of my questions and helped me make the decision. He made everything clear to me. I had a few hiccups and he has been very helpful. So far, I liked the way my house looks with the solar panels. It's cool.

When I enrolled with Vivint Solar, things were well explained, and I had some issues that were addressed and did well. The installation was done very professionally and I‘m fortunate that the solar panels don’t show from the front of the house. It also seems to be an operating system that doesn’t need any care which is a good thing. I’m satisfied with going solar and I would recommend Vivint.

It was easy to enroll with Vivint Solar. The gentleman who came out was very informative. My wife and I listened and he answered our questions. But, the process took over a year. It was more of a problem with the inspectors and things like that. Other than that, the people that I’ve dealt with were all great, and forthcoming, and they explained step-by-step. They were very patient and professional. Now, I’m just waiting to see how it reflects on my bill. But as far as the installation and all that, it went very well. They're very good.

My neighbor had solar panels from Vivint Solar installed on his roof. I had already entertained a prior company before Vivint and I got a quote and everything from them. They were very inadequate so I went with Vivint. Vivint was the better product. The first company wanted to put 9 panels on my roof and Vivint put 36. I was a little blown away by that. I was very happy to see that.

We have a high utility bill and that's why I looked into solar energy services. At this point, I’m glad we did it. Vivint Solar is a good company with good service. Enrolling was very easy and so far, my experience has been very good.

Austin came by and with his tutorial, getting solar energy services sounded like a good thing. The enrolling process with Vivint Solar was an easy thing. But it took a while to get going. There was a thing with permits and scheduling a day to have it done, and the weather didn’t cooperate with us one time. Then there was something else that came up. I had another contractor here, siding the house, and he had to do what he was doing before the installation team could actually start putting their stuff on the side of the house. It's not on the roof but on the side. So it was a little bit of a bump in the road as far as the actual start of the installation.

My son went to school for solar stuff and he talked about solar energy services. So, I talked to the guy who came knocking on my door and decided to go with Vivint Solar. My daughter had it put in and so far, so good. My wife told me that she tried to get on with Vivint. They sent us an email to try and set something up with them, so we could go on and see the account. However, my wife was having trouble with it so, she sent an email to me today to see if I can go and set it up because we haven't gotten the bill yet. We wanna see what we're getting charged, how much we're saving and what's going on. I haven't had time to do that yet. Electrical-wise, everything has been fine and we haven't had any problems with the service, with them setting it up. It took a while to get everything done but the gentleman who set us up and put everything together was fantastic. Everything has been great.

Everybody at Vivint Solar was courteous and they had well timing. It was a great experience and they were really all nice. The installers called a day before they came out. The only thing was that they left my wall white instead of trying to paint it to match my house. I didn’t really appreciate that. Just because it is in the back, it doesn’t mean that it could be just left undone. But overall, I'm not dissatisfied. They were great and I have recommended them to my two grandsons and my son.

PG&E over here in California were found guilty of starting a bunch of wildfires and the consumers were gonna take the hit in recovering the cost. They were gonna double their cost per kilowatt, so I tried to find some alternative methods to save some money and got Vivint Solar. It turned out to be a little bit more expensive than I had imagined per month. Typically, my bill was around $100 or less. With Vivint just for the electric, it's been like 115 and 130. To my understanding I pay for every kilowatt that is generated and then come through up time at the end of the year, I get adjusted for that. That was how it was explained to me. So, I notice I'm definitely using a lot less electricity than I'm generating. Hopefully at the end of the year I get some type of refund or credits. Otherwise I'd be paying more all year per month and not really saving money.

Avoid this company at all cost! I feel terrible for anyone who signed up with this solar company. I am in the middle of buying a house with solar panels from this company and I truly feel bad for the people who currently own this house because no one in their right mind would take over this contract for solar. Just some key point I have found with the solar contract

It took six months to get the ok to use the panels, thus missing the pleasant Bakersfield summer and costing me nearly one thousand dollars paid to my favorite electrical energy source, Pacific Gas and Electric. When the panels broke into the sunshine this spring, I was thrilled to think that whatever energy the panels produce will now off set my annual donation to PG&E shareholders' grandchildren's college funds/vacation cruises around the world. What to my surprise my PG&E bill was zero! Progress! Unfortunately this was followed by a $117 bill from Vivint. Upon calling to inquire about this astonishing bill, the youngster who answered was more than happy to chortle, "You signed the contract!" and I could hear the laughter in the background. I continued to politely ask some pertinent questions only to get the same joyful response, "You signed the contract!" and more laughter in the background.

The guy that sold Vivint Solar to me misled me on how exactly it worked. He didn’t explain the PPA program to me. I’m not sure if he just didn’t know, but I thought I was gonna get paid money, selling it back to the grid. So, I got my first bill from BGE of $8, but then three days later I got a $200 bill from Vivint and I was very taken aback by this. People say that the first bill is gonna be a little surprising, but after that they kinda average out, as they were expected to be.

We had our panels put in Nov 2018. Was told by rep they'd be on by Feb 2019 the latest. It is now 6 months later, hours of phone calls, and numerous contradictions of information later and I still don't have them on. All this while neighbors around me, with other companies, had theirs installed after me and are receiving solar benefits. After their refusal to remove them from my home I have no choice but to take legal action.

The rep was always helpful and kept me in the loop of the process. Checked in with us often while we were waiting for the plans to be approved. Very pleased with his customer service. Will definitely refer others in the future.

The guy came to the house and had a pretty good sales pitch and it made a lot of sense. The install and everything was done exactly as he said it would be. The only problem I have is my electric bill is triple what it was when I was with the electric company. I was under the understanding I paid $.25 per kilowatt hour of usage. I’m getting these huge bills and was told I pay for how much the system produces, not how much I use. I live in Southern California. It is sunny almost every single day, of course the thing is going to produce and produce. Why would anybody pay for production and not usage. I feel I really got rope a doped. Luckily it has been cloudy and my bill was only almost $400. I’m guessing in the summer months it’s gonna be closer to $1000 a month.

Several people on the street got solars and then one day, the guy from Vivint Solar showed up on our door. Everything's going that way and I think it's better just buying panels than to get electricity somewhere else. They're making the money off of it instead of my stepdad. But with Vivint Solar, he is saving money every month on his bill. We're very satisfied with the decision to go solar. The Vivint guy was real nice and everything was good. We also had to speak to customer service once and they were very courteous. We didn't think that the thing was on but it was. It’s just like a computer. It goes to sleep but if you touch it, it would come on.

BEWARE! Roof leaking causing damage to house. Communicated issues to Bobby ** on the Damage Resolution team. Bobby sent a team out to assess the roof, stating that the roof was leaking due to rotting leaves under the panels and stated that panel guards are offered for purchase; however, the sales rep never offered this option.

Vivint Solar's reps came and they talked to my son. They asked me if I would go along with having a solar energy system and I agreed. So far, it's good and we like it. And with it, at least we're not polluting the air. It took a long time to get the system on but my interaction with their customer service reps was very good. They were very professional, too.

I’m not too happy with Vivint Solar right now. Although it sounded like a good deal and their salespeople were upfront, after the installation, they never turned the system on. For about three months, I kept getting bills of around 190 dollars from Duke Energy and I was also getting billed by Vivint Solar, which they were taking right out of my bank account. I called Vivint Solar in Utah and talked to at least five different people on five different occasions. They all promised they would do something and that a technician out here would check the system, but nothing ever happened. That was the poorest customer service I’ve ever had in my life.

My friend Beverly, who is really smart, was looking into solar energy services. Beverly decided not to, which normally would kick me out of the running, but I didn't think that her leaving was applicable. I went to Vivint Solar and the representative answered all my question very nicely, and whenever I called, he was there. My latest bill was very good and I'm very satisfied. The customer service is the best of any company I've seen in forever and I've been impressed. I'm old and I don't always get everything right away, but they've been very patient and very respectful.

I have been a member of Vivint Solar for over 5 yrs never needing to contact them. These past two weeks I have been calling 7 plus times a day to get a hold of someone to transfer ownership because I am selling my house. It's funny because I can get through easily through the billing and sales department, which ends in them transferring me back to the transfer department. I have written emails to help@vivintsolar.com as well as tranfers@vivintsolar.com and the CEO. NO RESPONSE. I will soon be looking for legal advice.

This company has taken control of my home and I am seeking an attorney to resolve the matter. Don't let them into your home. My husband talked to them about this deal and they never explained that we would be under a 20 year contract and that we can't sell our house until we get the next sucker to agree to the balance of the contract. I never got to hear their speech since I was at work, and my husband was ill, and has since passed away. Every time I call a customer service rep, they don't like what I am asking them and they hang up on me!! At least 3 times!

My brother uses Vivint Solar and I looked into it to save me money. I met with Ed and he was very pleasant, very clear with what he has to present and everything went according to the way he said it would go. The guy that came over was professional, very neat, and he did a good job. I'm very satisfied. Vivint is reliable, competent and does very good work.

Adrian, the guy who signed me up with Vivint Solar, was really knowledgeable. And when I had other dealers come by, he wasn’t pushy. He was also pretty informative about tax rebates. He hooked me up with all the details so my enrollment process with them went easily. So far, so good. I like my solar system. The only thing that's confusing now is how to pay my bill. Maybe they could send out emails for details.

A Vivint Solar rep knocked on my door and my electric bills are high so, I wanted to see if they would lower them. The enrolment was easy and the sales rep was fine. The only thing I’m concerned about is they just finally got it activated. Afterward, I monitor what’s on the application, but I haven’t seen the comparison between what I’m using in real life versus what I’m producing. I don’t know how to tell that. They probably need to do more follow-up afterward to make sure that I understand what’s going on.

We had a knock on the door from a local Vivint representative asking if I would be interested in solar. I said that I've heard of the company before. We had them as an alarm company years ago. He did a really good job explaining the benefits of that. And based on our consumption of electricity as it is, it sounded like we would be able to eventually get our money back. We've had Vivint Solar turned on for a little less than a month but my understanding between National Grid and the local community is it is a long process. Our representative explained that upfront, so it wasn't a surprise to us.

Never ever deal with this company. Nevada is suing them for fraud. They say no lien will be put on your property but they mislead. They put a UCC filing that is a lien. That filing prevents you from selling your house, refinancing or passing a clear title that a title company will insure. Charles ** Esquire.

There was a guy from Vivint Solar by the name of Jonathan that was in the neighborhood and he went door to door. We had questions and Jonathan came back and went over everything. It was pretty seamless. The main thing that really impressed us was the fact that we did not have to put any money down. That was what got me hooked in and then also saving money on the delivery of electricity to the house so it was a win-win. The customer service and the guys in the sales department have been awesome. The product has been good and it saved us money. I just got another set put on the back of my house. So far, I really enjoy Vivint Solar and I have talked about it with friends.

My next-door neighbor was talking to the Vivint Solar rep and I said to send him over here, we'd talk and see what happens. He talked and after a while, I liked what he said. We went ahead with it and everything has been going well so far. The rep was a very nice fellow. He explained everything to me a couple of times. I told him that you don't get anything for free and the other shoe is gonna drop at some time. He said, "No. Let me explain it." He explained it again and pretty soon, I caught on and said okay. The installation went very smoothly and didn't take long at all. The installers knew what they were doing. They went out here and did what they had to do. We started with them in March and everything has been going well so far.

I had a rep from Vivint come to the house. I also was looking into it in a way because my bill was really high and I was looking for alternative ways to drop it. I had an excellent experience enrolling with them and my interaction with their customer service reps was good.

Vivint Solar has done very well. At first, I was against buying their system because of my age but the system that they have seemed to be very fair for retired people with age. The enrollment process that I then underwent was very good, from the salesman to the people that installed the system to everything that went on. As for the system, I've seen the feedback on the internet and it seems to be working very well. I've been very impressed with how forward Vivint Solar has been on everything that I've seen that I bought a thousand shares of their stock yesterday.

One of Vivint Solar's people knocked on our door last year and we decided not to do it. But this year, after thinking about it, we thought it made sense and we contacted somebody. The enrolment was fine and everybody was very professional, very thorough, and they explained things to us. We’ve only had one electric bill so far for our house in Phoenix which is a winter residence and we made $17. So, we made money instead of spending money. My neighbor is interested in doing it and I will be sharing that information with him. I would recommend Vivint Solar.

I just purchased a home and I was looking at ways to save money and help the environment a little. I've been looking into solar, and I spoke to Eric at Vivint Solar. Enrolling with them was super easy. They have great installation people and their customer service calls and asks how everything is going. The service representatives were outstanding and the people that came out to do the install were amazing. The installers were professional and quick and they were a 10 in my book. Overall, it was an expeditious and great service. I would highly recommend Vivint to anybody I know who's looking for solar, and I have referred everybody I know.

Last year I had a Vivint salesperson come to my door. He came in and explained their new Power Purchase Agreement plan. It sounded good to me so I gave them permission to check my roof. Later I noticed an e-mail that welcomed me to Vivint. I downloaded and printed the file, and behold, I signed a 20 year contract. Unfortunately the 3 day opt out had passed. So I decided I had to pay someone for energy, why not them. After all SDGE charges more than any provider in the nation.

Some people and friends were telling me about solar energy services and I was considering getting these services. Then the Vivint Solar reps approached me and knocked at my door, and I made the decision to go solar. So far, I'm okay with going solar and it has been good. Enrolling with this company was good and dealing with their service representatives has been good as well. All in all, the experience with Vivint Solar has been good.

I've heard good things about solar, and since I was looking to save some money on my bill, I opted to go for it. I went with Vivint Solar and the enrollment was easy. The main panels were put on at least a couple of years ago, and there has been a difference in bill since. We've also had excellent experience with their reps Darren and Angel.

The Vivint Solar door-to-door salesman came and I was really impressed with him. The way he carried himself was very professional and he was very knowledgeable about the product. There was a good feeling about him. The enrollment process went just as I was told it would go. There were no slip-ups and everything went fine. Also, the reps were excellent. They were all very nice and considerate and they did their job. I am very satisfied with my decision to go solar. I haven't had the first bill, but I'm sure it is gonna be very good. I already recommended Vivint Solar to two people.

A sales rep from Vivint Solar came around knocking on doors. Since I don't know any other providers, I chose to work with them. The installation crew who came out were great. Although, it didn't get turned on until a couple of weeks ago. They started with it last fall. So far, my experience with Vivint has been good.

Over the last couple of years, we've been bombarded by people, either calling or knocking on the door then telling us about solar. Finally, after talking to the young lady from Vivint Solar, we decided to do it. She was excellent and we had very good interaction with her. However, we were very unhappy with the people that did the installation. They misled us on the time. They thought they were gonna be here four or five hours, yet they were here after dark trying to finish the job. And when they finished the job and left, they had mounted a box on the side of the house that prevented us from opening the gate. We felt rather stupid.

I’ve been wanting to go solar for environmental reasons and also to save money. Vivint Solar's enrollment process was fine. The installation was great and our experience has been okay up until now. However, half of our system is not working. It has not been working for over a week and they should have detected it. We had to call and they said they’d call back to schedule an appointment, but it hasn’t happened yet. When it is not working, I am losing money and they are, too.

We were concerned about the environment so we looked into solar energy services and got Vivint Solar. The enrollment process was very easy. The guy that came out and set the whole thing up was terrific and courteous. The only thing is that I may have some gutter damage. We had just redone our roof and put new gutters on, and the ladder was leaning up close to the gutter and there was a rung right by the edge of the gutter. Nonetheless, our experience with Vivint Solar has been very good. I am saving a lot of money every month. I’ve only gotten one bill so far so it’s hard to tell. We had a situation where we were using way more electricity than normal because we had an oxygen-making machine that was going almost constantly so it will be interesting to see whether the solar paid for that in full or they didn’t put up enough panels.

Getting solar energy services is good for the environment and when I enrolled with Vivint, they did everything for me, more or less. I just sat back and watched, and everything was very simple. They told me what it is and how they were doing it, and it was done. The customer service representatives were excellent as well. They were all very professional. The price is cheaper than our electric bill too. It has only been two months but so far, it has been good. If you also have the opportunity, do it.

I tried solar three years ago. Somehow, the solar company was afraid to install the panels on my roof because I have an old house with a peculiar roof. It has foam in it and they didn't want to drill in it because that it would damage the roof. Six solar companies came to my house, evaluated it, then said they could not install. Then, this guy from Vivint told me that they can install on whatever roofs, so I told them to try it. It turned out that they were able to install and I have solar now.

I decided to look into solar energy services to save money and be less reliant on National Grid as our service provider. I wanted to be off-grid as much as possible. I heard about Vivint Solar through my neighbor and the local salesman that came in the neighborhood. My salesman, Anthony, was fantastic and made the enrollment process pain-free. When there were issues, he was always taking care of it. I am still in contact with him right now. If any issue comes up or if I have questions, he is very quick to respond. He is such a huge help.

I wanted cost savings and looked into solar energy services. Vivint Solar was a family referral and so far, I'm very happy with my decision to go solar. My interactions with their reps were okay. The enrollment process was easy. Plus, the installation went great. It was very easy and took one day. The installers were very professional.

We went with Vivint's home security service and then we asked them to put solar as well. My brother told me about Vivint Solar, and the solar installation process was good.

I wanted to do better by the environment. I'm a Vivint alarms customer so I knew they put solar as well. Besides, PG&E is ridiculous. My bills with them were over $400 a month. Enrolling with Vivint was easy. April was my contact and she was absolutely amazing. She kept me apprised every step of the way. If I ever had a question, I send her an email and she got back to me within hours. In addition to that, the equipment is good and it looks nice. It's not bulky. Also, the app is super easy to use. Lastly, Vivint has excellent customer service and I love every second of my experience with them.

A guy from Vivint Solar showed up my door one day, and he started talking. I was really interested at that time. But when he made me an offer with Vivint Solar, they had a government discount. I didn’t like the deal that they gave to me. I told him, “Whenever you lease the system, get back to me, and I will get the lease.” And when they started leasing the system, he called me and he came back, and we did the deal then on that. The solar panels and all the system that were installed are perfect. Also, the customer service at Vivint Solar is good. And every time that I called the guy because I have more people who have been asking, he's pretty sharp. And everything that I've been needing, he called me back and helped me a lot. He even came and installed the Nest thermometer for the air conditioner. He's cool.

Problems from day 1. Missed appointments and wasted vacation days throughout the install process. Then everything was up and running for about 2 months... not long enough to see a difference in the bill. System went down in February and stopped communicating but we received no notice. The bills kept coming, though. Vivint was charging us what they "estimated we were producing". I called to report the system was down and needed service. A case was opened and I was told I'd be contacted for a service visit. It is now three weeks later from my initial call.

I wanted to reduce my electric bill and a friend of my son works with Vivint Solar. Enrolling with them was very easy, and their reps were very helpful and informative.

The salesmen came to our house, signed us up and thought it was a great experience at first. Then came the issues: I asked them several times to be sure to put the lease in BOTH of our names, but when it came to sign via email, only my husband's name on it (of course they would not talk to me until my name was put on paper). Had to have them come back to house to do the lease over. After several calls they came back. We were told that we would get $350 for every referral AND a $500 sign on bonus, still don't have it. The neighbor who is connected now can NEVER get a salesman to return a call and of course they will not speak to the wife because her name is not on paperwork, GOD forbid he dies.

My electric bill during summer was getting really high. A guy named Daniel came to our door and he was very nice, not pushy, and was just willing to help me with my electric bill. He told me about Vivint Solar and my husband and I have always wanted to check out solar energy. Enrolling for it was an easy process. I told their customer service that there were two leaks on my roof, one in the living room and one in the patio, and they jumped right on it. People came out and fixed it.

Over 2 years ago I noticed a leak in the roof coming from a section of my roof that had solar panels. After further investigation it was determined, by Vivint, that the leak was caused by their equipment installation. They've made multiple attempts at repairs, scheduled multiple appointments to investigate the cause and examine the extent of damage. The last repair was supposed to be "the one" that fixed the leak.

Just put solar on the house. Electric bill was costing too much money, now cut in half. Used Vivint Solar part of program that would give us a new roof if needed no cost to us! Process was very fast, we met Enos ** in March and we are already installed! We had a historical home which had to be approved by our town board and he handled everything for us. Our home qualified to get a system at no cost at a rate much lower than we pay National Grid! If you are looking to take advantage of the free program, or even ownership programs in MA, Enos ** is the guy to reach out to. We couldn’t be happier with him and Vivint Solar!

We are in contract to sell our home and we are in contract to buy a new home. We have leased solar panels from Vivint for 5 years. We recently contacted Vivint about moving our lease to our new home. We were told that the panels are tied legally to the roof of our home through a UCC1 (this is a lien on our home). We then found out Vivint was in breach of contract because there were no permits or CO obtained. We had an independent solar company review the value of the panels. They stated that the panels were worth about half of the buyout "offered" to us (like a form of extortion) and took pictures showing the incorrect installation of the panels on our roof. Although we were happy with our lease previous to this, we now realize the danger of signing a contract before your lawyer reviews it. We hope this helps anyone that is getting a leased system from Vivint. Good luck.

I looked into getting solar energy services to cut down the cost of my electricity since I have an all-electric house. Although the process at Vivint Solar was a bit slow, in the long run, it all worked out okay. Overall, I'm very satisfied with my decision to go solar.

I had a good experience with Vivint Solar. I wasn't planning on looking into solar energy services until their rep stopped and started talking to me. I invited him in and we made a deal. I started in October and finally got wound up in March. The enrolment experience was great. However, I didn't know what time their reps were gonna show up. They would come in and say that they would do it one day, then they would call and say that they would have to do it again and show up all of a sudden. Other than that, I would recommend them.

I had neighbors that signed up for Vivint Solar, plus my sister was interested and she told me about them. I heard of their program and I know people that have their service. Enrolling was a very simple process, and they got all the permits. The program is fine, and I've had it for a couple of months now. However, I'm having some problems getting through to the billing department. I got a statement and they said that I could pay online, but I don't usually pay online. I got an address though to mail a check, and then I mailed it but then they took the payment out online anyway. There's a gentleman rep helping me with that issue, but sometimes their telephone service would not follow up. The customer service reps need to not put people on hold so long. Still, I would recommend Vivint Solar.

Direct-to-Home: Pre-install. Juan ** (VA-01 Fairfax South) was extremely courteous, knowledgeable, and efficient with my time. He was well versed and was able to answer all of my many questions. Recommendations: I would recommend doing business with Vivint based on our interaction alone. I am looking forward to going green with Vivint! After Install: It's been about a week since the above paragraph. My panels were installed without a hitch by (Vivint in-house install team) an amazing group of men and women.

Paul was amazing. He was the Vivint Solar rep who came to my house and knocked on the door, and he answered all our questions. In fact, everyone that I've talked with and dealt with at Vivint has been great. The process was easy too and I am 100% satisfied. I initially looked into it because my electric bill was really high and it's environmentally better. And going solar has cut my bill in half so I'm really excited about that.

I've been thinking about going solar for years. My roof is absolutely perfect for solar panels. It gets early morning sun and late sun. My brother installed Vivint Solar at his house and he knew one of the salesmen. Once my brother hooked up with that guy, I went with him also. Signing up with Vivint Solar was a piece of cake. Their reps were amazing. Anybody I've had to deal with was super nice and very prompt in calling me back. If they couldn't answer my questions, they'd call me back. I'm very happy with this company.

I was trying to regulate our summer electrical bill when we use our air conditioner. A friend referred me to Vivint and enrolling with them was quite easy. The friend that referred me is also an agent of Vivint and he handled almost everything himself so there was very little that I had to do. Everybody that I’ve dealt with at Vivint was professional, courteous, and very knowledgeable. The installation was quick and very efficient. The experience with inspectors was very professional. Our overall experience has been amazing at this point. We're still in the early stages but I am certainly satisfied.

After Vivint Solar shared their materials with the residents of our community, about 15 of my neighbors got the service and I listened to what they had to say. Vivint's customer service rep kept coming to me and talking to me, but I just kept saying that I was not gonna do it yet and I wanted to see how things would go with other residents. But I had an excellent experience with their customer service.

Enrolling with Vivint Solar was easy enough. They did the job they said they were gonna do.

We bought the house in July, and we have the Vivint alarm and they asked if we wanted to do solar. My husband has always wanted to, so we did it. There was no down payment with Vivint Solar so we went with them. When I went out to check the boxes, it didn’t look like it was doing anything, but the customer service team and I walked through everything. It’s been up and running, and I haven’t had any problems. Vivint Solar's service has been pretty good.

Very excited to have solar. All the work was completed in September. Nothing has happened since. I call customer service and basically sit on the phone listening to how your call is important to them, goes on forever, never get to anyone. I emailed Customer Service (3x), I text the sales rep who solicited my business (3x) nothing. No one responds. I want these panels gone so I can go with a company that will provide the service. Very dissatisfied. Now the only thing I can do is public shame them. Warning, do not use this company if you want solar, at least not the Massachusetts group.

We signed up for free solar panels thru Vivint from one of their people doing door to door November 2018. We were impressed with their presentation and was convinced that it would help us lower our monthly bill. After signing the process took place, panels were installed and all the city permit and everything were dealt with by Vivint. Months later I finally got the email that our panels are ready to be activated, following the instructions I activated and nothing, had to call for tech support to come to install a wireless thing to connect to our router coz it's not connect to my internet. Then it started producing.

Vivint Solar has cheaper prices. I had good interactions with their people in customer service and the installation process also went well. They came out, did a really good job, and finished up and left after 4 hours. I've had Vivint Solar's services for 2 years now.

From day one this company has performed horribly! The day of install they wanted to leave a 5' pipe protruding from our roof, network wires were acceptable to run across the room and leave as a tripping hazard. A year later we had roof leaks because they used the wrong roof standoffs. A couple years ago they installed pigeon guards which have failed. We reached out to Vivint with no resolution.

Two guys came by yesterday and said everything looked good and that they would be back today. They never showed up. Shady company. Won’t be dealing with them again. They knew my credit was excellent and had my phone number so they could have called at least.

A few years back our electrical company offered a program to do solar. They didn’t honor their contract and it was just a total mess. I was only gonna have so many panels, but when they came to install, they put twice as many so I got out of it. I was really down on the idea of solar anyway. When the two gentlemen from Vivint Solar came, they initially talked to my husband. When I finally met up with them, they said they didn't treat people that way. They said everything that I knew I wanted to hear. However, they stopped returning phone calls once we signed on the dotted line. They made their commission and didn’t care. Until then, they were right there and called right back.

The high prices of electricity made us decide to look into solar energy services. The Vivint Solar salesman convinced us that it was gonna be a good deal and that we were gonna save money. Plus, the interactions I had with anybody that was worked out here were good. However, we had a few glitches when they were installing the system. They had to remove a part of our roofing to put the panels down, and they messed that up. I don’t think the guy they had hired to do the installation was even licensed, but they ended up having to hire somebody else to do it. Then finally, Vivint’s crew came out to fix it, but it took a long time. But those things didn’t bother me. The end result is what concerns me.

A guy from Vivint came to the door and talked about their programs. We had been considering solar energy and it seemed like the right time, and he was available. I also did a little bit of research online to verify that they were at least a reasonably good company. They installed the system about two and a half months ago, and it’s been active for about a month and a half. I'm fairly satisfied, though the only qualm I have is with their monitoring system. They have a system that monitors how much energy the system produces, and it’s missing data as it shows half a day is missing. In one view, it says I produced 28 kilowatt hours that day, and then in another view, it says I produced 17 kilowatt hours in that day. So, I don’t know which number to believe.

Vivint Solar was going door-to-door. And my husband talked to them and then he told them, “I’ll talk with my wife.” And then we decided to give it a try. Enrolling with Vivint Solar was super easy. The design took no time. What took the most time was the city. The city of San Diego at the time was not set up for all the inspections that they needed. So, that was where the delay was. But otherwise, everything with Vivint was super easy. And then recently, they came around again. They would come around about once a year and look at our energy use.

The appraisal and installation process was painless. It took a while, but they did a good job on the panels. The cost for power (Maryland) is a little less than I would pay the power company. However, I've had three problems over the course of 2-3 years and they are not very good about dealing with problems. Their website is terrible. And when a circuit has gone down, they don't notice - I've had to notice and call them. And even when I've done that, sometimes it takes calling a few times before a technician calls me back to repair the system. I can't recommend Vivint Solar to friends. It's not worth it.

I had an old boyfriend who worked for a solar company and I've been interested in solar for 20 years. So, when the opportunity presented itself, I decided to do it. Enrolling with Vivint was very easy. I needed to go through the process three times because I had three systems put it. When II first got it, we had a house fire, so that system was gone. In fact, when I had the house fire, solar was still pretty new in our area. At the time, I was calling Vivint at 5 AM because the fireman wanted to know what to do. Vivint ended up sending me gift cards and it was really nice. Then I got another system and afterwards they said I needed more. So, now I have a third system. Based on my experience, it's not really saving much money but I still think solar is the better way to go. It's also gonna be better for the environment in the long run.

Vivint Solar was in the neighborhood and I had a friend that had me look into it, so I decided to get it. The process was good. The rep wrote down everything and walked through and it went just like he said it would go. Any questions I had from the rep were very positive. The installation was great. They came and explained what they would be doing and did it. Everything was clean and they notified me when they were done. I have been with Vivint Solar for a couple of months now. Before, I was paying roughly 100 a month, but now, I'm down to around 14.

A couple guys just left from vslr. They told me that the state needs houses to produce power for the state, due to a power plant closure. We will be mandated to start producing our own power, and that wind does not work for our area. No worries, they will help me comply with this state mandate. They will put panels on my roof for free, bringing me into compliance. Beware of scare tactics like these. I take issue with people who try to scare you into purchasing their product. Only one guy did the speaking, and his demeanor and inflection implied I had no choice but to take him to see my power meter, as per state mandate. This tactic likely works for him often. This sales tactic is highly unethical, and I will be forwarding this information to the BBB.

A coworker of mine is a salesperson for Vivint Solar. I had looked into solar programs several times but once he explained to me the different programs they had, I decided to go with Vivint. After all the inspections were done though, I had no notification. They said it takes a while for the electrical company to turn it over. Then I contacted my coworker and he said he would make a phone call.

A guy from Vivint Solar came to my house and told me about their services, showed me their system and how it works. Since it was a rental deal, it sounded good to me and so I went ahead and took it. That was four years ago and since then, the system has worked fine. The biggest problem with Vivint Solar though is their answering system. While you get easily through for billing, when you try to call up there for reasons other than that, you don’t know who to get ahold of. It's a real problem.

3 years ago, Vivint installed solar panels on my roof. All they did was take some pictures, send them off to Corporate where an alleged structural engineer stated my roof was sound and did not need anything for improvements. 3 years later they now say my roof was not structurally sound only after they received a letter from the Structural Engineer I hired wrote his report and I sent a copy to them. Sort of funny is sounds like they are plagiarizing my structural engineer's letter. I have been flip flopped from department to department with no resolution and nothing but lies, stalling tactics, being told departments do not have supervisors. That does not sound like a very well run company, so that means the employees do what they want all day long unsupervised.

I signed the contract with Vivint Solar in November, but I didn’t get the installation until January of this year. My interactions with their reps were absolutely perfect. I couldn't have asked for a better company to deal with. The installation of the panels and the system was absolutely perfect as well. Not only was there no damage but the installers went above and beyond. It was a roof-mounted installation, and it’s over my double-car garage. They removed the tiles from that whole half of the house and repapered underneath prior to the installation so I was extremely happy with that.

Vivint Solar's guy came to our house and we got things going. I looked into solar energy services to reduce the cost of electricity, so I have to see my bill go down to see if it’s working.

Our electricity bill was crazy. One of my co-workers had Vivint Solar and she referred me to them. The enrollment process was simple and everybody was full of information. They were also quick to respond and get stuff done. I'm very satisfied with my decision to go solar.

So we had Vivint Solar panels installed December of 2018. When we had the panels installed we were told that our light bill with OUC Electric Company would be low as long as we are producing. We were doing great. My husband monitors the site to make sure that we are producing. But then a couple of months ago he checked the site and we did not see any production so he called Vivint customer service and they said they would send someone out to check the system. We do not know if they checked because they send someone out with no one being home.

I was in the marketing group with someone at Vivint Solar last year and I had them come out and speak to me. In the meantime, they were too expensive. They wanted me to buy the whole product for $40,000, but I wasn't doing that. I'm in the real estate business and I closed a New Jersey home that we had to release it and rerecord it. And I had the conversation with a friend of mine when I was doing her closing that they've got her monthly payment at $92 forever, so that was what I was looking for - a capped rate depending on how the product and the program went.

I’ve been researching solar for 20 years and noticing that for small houses often where I live, there’s not a lot of roof area. It’s a little house and solar really didn’t put up enough power. Then more recently, the technology has improved enough that now, it does. I have an associate that I work with, and he bought a house recently in Los Angeles where there’s a bigger house and a lot of sun. The house came with solar as part of a mandated thing that the housing tract had to do. And so, another guy and I were watching his bill being a negative number occasionally or very low, and our bills were higher. So, that kind of got us started again.

I decided to purchase solar energy services because of the high electricity price that we were paying. Vivint Solar's enrollment process was not difficult, but we were not sure if that was what we wanted at that time. But we're happy right now and so far, we're not paying that much money for electricity.

I’ve had Vivint Solar for about three months. And right now, my solar and my electric bills are higher than what I was always paying before. This is the first time that it’s been really high. I thought it would be cheaper than what it is. Other than that, the guy I dealt with from Vivint Solar was very nice, very polite, and right to the point. He told me everything about Vivint Solar.

In 2016, when I moved into our new home, I reached out to Vivint Solar company because I was interested in free Solar panels for my home. Our family is low income with a family size of 9 and reading over information and speaking with people in the community, and understanding that panels were free, therefore I chose Vivint Solar. Vivint Solar determined that I only needed 12-16 panels at the time and that was when the project began. I was told and promised by the representatives/salespeople that once I’m in our new home, within a few months, that I would get more panels. I never received more panels, nor did I qualify for panels and I did not understand why I was told that I would get them.

Enrolling with Vivint Solar was somewhat easy. However, they need better communication. It took a long time for things to happen and they need to keep the customer updated as to what's going on more regularly. Still, during the installation of my panels, everything went well.

Thus far I've been very satisfied with my decision to go solar. Vivint Solar contacted my wife and thereafter, we went with them. Their rep AJ was very pleasant and explained things very well. However, one problem I had was that we had to get the app to work on my phone. I was trying to get registered and it wouldn't register me. The second and third time I called in to get the issue fixed, I finally got a text that walked me through what I needed to do it correctly. Still, Vivint's reps were very professional and their installers were very quick and pleasant to work with. I'm totally satisfied with Vivint so far.

My SDGE bill kept getting higher, and my daughter recommended Vivint Solar to me. Customer service has been super. The only thing I’ve had any difficulty with is the fact that when the roofers redid my roof, they damaged some of my ceilings inside the house, and it’s been a struggle to get it fixed. I called Vivint, and they said they are working on it. Other than that, the crew have always been very nice and the system has worked fine.

If it were possible to give a negative star review, I would. There is absolutely zero customer service once they sell you a system. I need to get information about what to do when I sell my house, and in spite of emailing 3 times to the address provided, calling and waiting for 20 minutes each time no one provides any help. If you call sales they pick up immediately, but no one can help you there either. BEWARE! This company gets understandably terrible reviews and will likely go bankrupt.

I have had the panels on for approximately 3 years now with nothing but problems and have had to have service consistently. I get calls that my system is not working properly and that the lead time to have someone come out is weeks away. I want to go back and never have these panels put on the house. I am now dealing with a bill that is 12 times higher than I normally have and have not been able to talk to someone as billing said I need to talk to customer service. I couldn't be transferred to customer service which seemed odd. I have now been on hold for 90 minutes altogether and still have not been able to talk to someone. I would like for 1 this bill to get resolved and 2 to get these panels off my house as there has been nothing but issues since day 1.

During enrollment, Vivint's reps kept me appraised of everything. Their installers kept us involved and told us everything they were gonna be doing. Thus far, I've been very appreciative with how the system has been acting. It is working pretty well right now so I'm happy with Vivint.

Enrolling with Vivint Solar was good. However, the process slowed down when PG&E got involved. Even so, Vivint Solar's sales rep was awesome. He was there all the time to answer questions and keep us up to date with how things were proceeding. Their installers were really quick and polite too. I've already recommended people to look into their services. They won't find a more professional company.

We had considered solar energy but did not see any option that was viable to us. A guy from Vivint came door-to-door and them having no large down payment stood out. I filled out the forms that the guy brought in and they pretty much took care of the rest. They installed the system in September and it seems okay. It's one of the best options available right now.

I’m very happy that I went with Vivint. The original installation around five years ago was quick and they got me up and running quickly. They did excellent work. Then after the first full month that I had the system, there was a difference in my bill. I had them add nine panels here last fall, but that time, it took several months to get it up and running. They had to put a whole new electrical box junction in and that took a couple of trips. But it’s up and running now, and it seems to be working well. I use online tracking and everything is working well. I’ve also been very happy with their customer service. They’ve always done anything that was needed.

A lot of people have come to the door for solar, and I happened to like what Vivint was offering. I also liked their setup and the fact that we were able to get it all on one side of the roof. I didn’t want buy at that point in time, but running it in the monthly charge even though it increases every year was satisfactory. The installation took less than a day. They started in the morning and they were done by 1:00. They did an excellent job.

I'm glad we went with Vivint. Overall, we had a pretty good experience with them. Their installers knew what they were talking about. But then they put holes in my roof which I didn't like. Still, their system is gonna save us money.

I will never do business with this company! The "survey" was scheduled and the technician came to my house on time. He requested to see the electricity panel. I thought it's not a big deal and he just wanted to see. And then he said he will open it to see the back to make sure the wiring is done right. The problem is, the panel is sealed with caulk, and if he took off the panel and then put it back without proper caulking there will be chink around the panel. The technician said he did not have caulk to reseal the panel edge. So I told him in this case please do not take the panel off. Next thing he wanted to do is to measure the attic. I show him the opening to the attic but told him I do not want him to go up there. The technician then asked me if he can go up to the roof outside to measure the size. I said, "Sure but be careful it is raining outside." The technician went outside, sat in the car for a while and then left.

Somebody from Vivint Solar came to the door and I liked the deal that was offered to me. Kenny was very professional and always there for me. He’s awesome. We’re very satisfied.

Vivint Solar was something that worked within my budget and would help with saving the economy and the electric bills. The representative from Vivint Solar and I were chatting, and we went from there. When we enrolled, it was an excellent experience. They’re always available if a question or a situation arises. They provide excellent customer service, they keep you informed and nothing gets left unanswered. I am very satisfied with my decision and I would tell my friends to go for it.

I had been looking at solar energy for some time and I had dealt with three providers, but Vivint Solar was offered by Henderson for free and I had already dealt with them before. They did the installation of my solar panel in Nevada. But it takes so long to do all these things and so far, I only got two bills of $50 from them. I also haven’t seen my bill from Nevada Energy to compare. But I highly recommend going solar through Vivint.

Prior to the installation of my solar panels my roof did not leak. My roof has been leaking for nearly a year and Vivint refuses to take any responsibility. I have provided them with documentation from 2 contractors. They recommended a contractor who refused to give me any written documentation. I was told by a Vivint rep that the contractor could neither confirm nor deny the leak was the result of the installation. You would have thought that Vivint would have thought enough about their customer to do a bit more investigating of the issue.

We have had major damage done to our roof because of squirrels nesting under the solar panels. This led to leaks and damage to the interior of the house. We were never told about animal guards for the panels before we signed our contract. We now have to have a new roof and had to have interior walls and ceilings repaired. Along with this we had to pay for the panels to be removed and then reinstalled after the roof is replaced. Now we have to pay for the animal guards. We never had a squirrel problem before the panels! I just got off the phone with Vivint, 55 minutes, on hold 4 times, three very nice representatives, who had to speak to their supervisors, who never came to the phone and no help. We would never recommend this company. Wish we had never done this.

Enrolling at Vivint Solar was easy. The whole process took one month. The sales rep was good and he explained how solar works. One installer was talkative and he was good at explaining how many panels I had. I’m still brand new at the system, and I’m still adjusting to the panels and how the system works. But, I am satisfied with my decision to go solar. I have already recommended them to a friend.

This week I’ve met a very special young Man by the name of John ** with Vivint Solar who’s setting up most of my neighbors. Unfortunately, we have solar through another company and have had issues nonstop. However, one of the things I love about John and Vivint Solar is that he’s taken his personal time to help us restore a problem that We didn’t even realize we had with our current provider and made sure we understood the program. If I can go back and go with Vivint Solar, I would take that opportunity every single time. I’m currently seeing most of my neighbors get set up through him and we’re probably going to see if we can get additional panels through him as well!

My panels were installed nearly a year ago and we just got an email telling us they're finally working 2 weeks ago. However, according to the Vivint app, we've produced zero electricity to date. If I could go back, I'd never agree to sign up with Vivint. They've been nothing but headache and wasted time.

I signed up for Vivint Solar on April 10 2018, Still not connected and it's March 26, 2019. Every time I call I am told my registration form has not been received and I have to fill out another one. I have filled out the form 5 separate times. Well I called on March 26th 2019 and was told they didn't have the registration form and I needed to fill out another one. I refuse to because it is always their excuse, not only that but every time I was told to fill out another one I had to make the phone call to find out. They never call or email me. They have lied to me on multiple times and I proved it. I am sick of it. I don't want to hear we're sorry for the issue!!! I guess it's off to the B.B.B., Attorney Gen and if it's not corrected, off to my lawyer's office.

I want to express my dissatisfaction with Vivint Solar. I have them for about 2 and half years. From Day one there are numerous problems. I get annoying e-mails on a weekly basis (about 3 a week) alerting me of a Data Failure Communications. I told these idiots in Salt Lake City about these e-mails that I have the latest Router/Modem from my Cable company and I am hooked up through WIFI. I was told that I have to check the Vivint Solar website on a daily basis to make sure that the Data is going through normally. So far the system is working, a couple of times it is not.