Vivint Solar Reviews

I am a 4 year customer of Vivint Solar. Their lease plan is great and it has saved my family quite a bit of money on our energy bill. I took advantage of the removal and re-install of my panels to put a new roof on. Everything went smooth until they re-installed the panels. I have a brand new $12,000.00 dollar white roof and the installers drilled anchor holes through it for their safety lines without asking me if that was ok. They also outlined the four area where the panels were being place with RED construction crayon. Needless to say red crayon on a white roof stands out like a sore thumb.

This company said our electric bill would be lower in the summer if we put in solar. We did, with the understanding we could have more solar panels if our electric bill was high. Our bill is high and now they are saying they will not put in more panels. Basically they lied to make a sale. Customer service is unprofessional and rude. I would not use this company again.

I am a new customer in June of 2019. On the go live date the system was not working due to the inverter not working. The inverter had to be replaced. The system worked form June 30 thru July 29th and then stopped communicating the Solar production. The 1st tech was unable to find the issue, a 2nd tech identified the issue of a part that communicates the Solar production needs to be replaced. Was told the part had to be ordered and would take 7 to 10 days. It's been 2 weeks and have not heard anything. Disappointed that a newly installed system has had 2 part failures and that it takes this long to get it fixed. It's been since July 30th since the system has communicated the Solar production.

Our power bills are very expensive here. My niece and nephew had Vivint installed in their house, and we also decided to sign up with them. We started the process in December, then the system was installed in May and was activated in June. Our salesman, Fred, really made everything quite simple and we didn’t have to do much. He would give us a heads-up on people coming to do things and we only had to open up one time for them to go up inside the house in the attic. After that, it was just notifying us that they were coming and that was on the outside. So it was really painless and very professionally prosecuted. I’m very satisfied with Vivint Solar and I’m glad I signed up with them. I look forward to a good relationship here.

I looked into solar in the past and and the Vivint Solar rep let me know that there was a lot from Massachusetts, that there was a lot of grant money and that would actually be no cost to me to install the unit. I have electric heat and I had exorbitant amount of electric bills so I needed some way to relieve that burden, and I thought going solar made a lot of sense. However, there were some kind of permit things that took a long time and a lot of things were out of Vivint’s hands. The installation took longer than I expected, but the system is so new that I’m trying to understand it. I had other companies come and they looked at it and same thing, “It’s a good system. They did a good job,” so, I’m pleased with that.

Vivint Solar's guy came to my door and he was very trustworthy and believable. I'm quick to close the door on people, especially if they come and I don't know about it, but there was something about him that made me take a strategic pause and listen to him. And the straw that broke the camel's back was the timeframes that you could use solar energy between four and nine. I work full-time and the only time I can do anything is when I get home, which is 4 or 5 o'clock and that is when they're on their peak hour. If I'm gonna do laundry, I wanna do laundry at that time and not have to worry about a jacked up electric bill. So I was getting kind of tired about SDG&E and I was always tier four or higher. Vivint's system has brought us down to tier one prices, so from my perspective, I can't complain.

A Vivint Solar salesman contacted me here at the house and I was quite impressed with him. He was very cordial and the price was right. Enrolling was very easy. I did it in person and then getting all of the equipment installed at my home was a breeze too. Everyone in the installation team was very cordial and they knew what they were doing. They had it done in no time and I can see that the system is producing power now.

We talked about going solar for a while, then a rep from Vivint came to the door and we decided to do it. The enrollment was an easy process but the installers were sloppy. They left a lot of stuff on the ground. But we're pretty satisfied with our decision to go solar. I was really shocked with our last bill. It was $300 and I didn't pay that much to PG&E ever.

I had solar energy at my previous home and when I moved into my current house, a very personable young man from Vivint Solar stopped by to see if I was interested. He was such a nice guy. Considering where I live, plus my prior experience, I signed up with them. However, the process took much longer than I thought it should’ve. Part of that could’ve been where I live and the HOA, so I am not really disappointed in the other factors, except for the length of time.

Getting solar energy services is the thing to do. There are quite a few people in my neighborhood who have solar so it's time for changing and go with the good thing. Enrolling with Vivint Solar was all very easy. I just signed and they literally came the day that I signed up for the installation. They did it in a couple of hours and after they installed it, it took a while. But they were great. I've paid one bill from them for like 13 bucks and then I don’t think I've gotten anything since.

I have read about solar and heard about it from other people that it saves a lot of money on electricity. After I had Vivint Solar, I still got some quite heavy bills from General Electric and because it didn’t seem to work, they decided I needed more panels. That has been about two months that it worked out, so I have no idea if it is helping or not and they haven’t charged me for it because this was a free trial. The enrollment process seemed to be easy. I had a lot of help from people that helped me along with it. I recommend Vivint Solar to friends.

I leased Vivint Solar panels several years ago. The first thing I noticed is the poor customer service, it takes too long for someone to get back to you if they do. Second, I noticed that my true up with PG&E seemed high, over $1000! When I contacted Vivint about they they said they would review it for me. They said I may need more panels and would look into designing that. When I didn't hear back from them I called and they told me there was no more room to add more panels. Why didn't they call me to tell me that. Then, they just contacted me recently to see how my system was performing. I told them I was not happy and that my true up charges seemed excessive. Again they said they would review things. I have not heard back from them. DO NOT EVER GO WITH VIVINT SOLAR!!!! WORST COMPANY EVER!!!!

Signing up with Vivint Solar was a good idea. It was easy to sign up for their service. They have good customer service.

Vivint Solar was going around our neighborhood and selling solar panels around our community and they stopped by our house. The rep told us that by 2020, they wanted a certain percent of houses become solar. And so far, so good. The rep explained everything to us like how they worked. It was a smooth transaction.

A friend of ours who belongs to our yacht club told us about solar. His son worked at Vivint Solar and we contacted him and made the decision to move in that direction. We started with Vivint just fine, but we recently had a problem. The equipment that belongs to Vivint reset itself at standby mode. So, we were billed by PG&E instead of by solar. That occurred for seven weeks or so and it took Vivint four weeks to be able to find out what the problem was. So, Vivint received the credit and we had to pay. I'm not sure how that could be rectified. At this particular time, we are 85% satisfied that we went in this direction. There’s some modification that needs to be made, and we will contact the consumer services department of Vivint Solar to deal with that. But we’re very happy that we made the decision to go solar.

Updated on 08/24/2019: First, it took me almost a year to NV energy to approve the installation. The way they installed it. Then after that. It worked fine until August 7th. That was almost 9 months since it's been installed and it went out in the hottest part of the year when I needed it the most. Then it stopped generating power on the hottest time of the year. I called August 9th. Instead of setting up appointment right then. They had to contact the Las Vegas of office. They said they would contact me Monday. Then they said they do not work on weekends. I think this is unacceptable not to work on the weekends. Now I'm paying high electric rates.

A young man came around named Michael. He gave me a lot of points on what Vivint Solar was all about and what the percentages were, and if something happened to my roof, that they would take the panels off and they would fix it, and it would cost me $400. He gave me all good points, and I ended up getting 42 panels on my roof on my house, and I got 30 some panels on my garage. But it seemed to take a couple years before they could even get it going. As a matter of fact, I got somebody coming to my house next Monday to change a router.

Every time I try to contact Customer Service I wait close to 1 hour just to speak to someone and then get put on hold and transferred to just wait again. I am not happy with this and hope the customer service improves.

At the time, it seemed like my electric bill was kinda high, and I had a number of friends that had researched and heard good things about solar, so I looked into it as well. The process with Vivint Solar took longer than I thought. I got panels twice. The first time took almost six months. And then, the second time, I called in, and I felt like my Edison bill was too high, so I didn't think I had enough solar panels. So, they did their research and came back. And putting my additional panels took about six months to get processed as well.

My electric bills have been so damn high, but I don’t have a very, very large house at all. I had to do something. Vivint Solar sought me out, and going to solar initially was a bit difficult. Even though the installation went really well, it took almost a full year before our electrical supplier finally signed off. And the panels started working a couple of months ago. It had nothing to do with Vivint, though. Everything was done properly by Vivint. But the big companies won't rush to get you off the grid, and I understand. That’s business.

A sales guy came past the house and said he could lower the bill, but looking at the bill now, I don’t really see a difference. They didn’t put my panels where it was supposed to be so that it could get the sun. They got it on the other side in the shade. They took away four or more of my panels from where it's supposed to have been originally, which is where the sun is, then they told me that I'd be at 98%, and I know I'm not, so I think it's not doing anything. They also promised me something that I'm supposed to be getting. To be honest, I'm not satisfied with Vivint Solar.

I worked with Keegan ** in getting my solar panels set up at zero cost and I could not be happier with the outcome. He was there with me for every step of the process and still is just a phone call away should I have any questions. Thank you Keegan and thank you Vivint for saving me a ton of money!

I wanted to reduce my energy bill. I liked hearing that Vivint Solar takes care of damages and replacements which is new and so I was more than happy to try it out. Enrolling with them was fairly easy. So, far, my bill is much reduced compared to what it was before. I recommend Vivint.

Vivint Solar approached me about putting panels on my roof. I went with them because they maintain ownership of the panel. I don’t plan to live at that house very many years. So, I didn’t wanna sign a lease, and pay for panels when I wasn’t gonna be there. The Vivint rep that came to my home was very professional and very knowledgeable.

The rep of Vivint Solar came to my door and I got the system because of the price. The reps were great and the enrollment process was very easy. I've had Vivint Solar for a month and a half. But out of that month and a half, it has only worked barely a month. The first time, it took them two weeks to come out and take care of it. The second time, it took them five days. But they finally got things taken care of.

I’ve been trying to get a past due amount with Vivint Solar caught up. It started with getting a phone call saying that I’ve been overpaid and there were some days that I was underbilled. And in the end, I received a line of credit, and then didn’t have to pay anything. I told them to keep it on the books and they would just deduct every month. But when I got my first bill, it was around $700, and I had a little bit of credit left over, which dropped it down to around $600.

A guy from Vivint Solar was on the street and knocking the doors. He told me that I spend a lot of power and it was good for me to have those solar panels. So I got them and my experience has been pretty good so far. They put up the panels pretty fast. They installed it in less than a day. Last month, I paid $190 for my bill, but for some reason, the bill went up to $300. It's too expensive, and I hope it would go down. I like the solar panels, but I want to see the bill energy run away.

Some friends told me about solar energy and Vivint Solar was willing to put in the equipment at no cost to me. The enrollment process went fairly quickly. It was just a matter of a bunch of questions and they wanted to know how much our normal utility bills were. When we finally got everything arranged, everything got installed very expeditiously.

The old TV guy Rick and another guy from Vivint Solar came to the door and they explained solar energy to me. They said they would check and see if I qualified. They said I had good sun exposure so I was good to go and I okayed it. During the enrollment process, I got a $250 bonus because my daughter also went solar. It definitely sweetened it. The installation was done in one day and it was good. With the solar energy service, I would save money and go greener. I've only been on it since June. So, it's not a long-term record but so far, it has been great and I haven't had any problems with it.

Some friends of mine had Vivint Solar, and somebody was going around the neighborhood. We had wanted a greener kind of lifestyle and we originally looked at it, and then, for whatever reason, we didn't do it. And then, we decided to get an electric car, and so, we figured that going solar would be the next thing. We called Vivint Solar up and got it hooked up. The representative was very helpful and was texting and communicating a lot. The process itself was very simple. I really didn't have to do a lot, except to look for my last electricity bill, which was very easy.

Deciding to go solar has been pretty good so far. I'm not paying that much money in the electric bill. I had a pretty good experience when Vivint Solar did the installation, except that I didn't like the way they put the boxes. They told me they're gonna change the electrical box because they just left everything out, and I'm afraid it's not gonna last longer with the weather. They did a really awful job on that. I thought they would be going in a box very careful. I don't like it. I need someone to come and check everything because that was really messy.

I went with Vivint Solar and during installation, their team was pretty efficient. They came over and knocked the job out in one day. Since then, their system has been working perfectly. However, when I did the contract with the gentleman who came over, he told me that I would be storing an average of 1,000 kilowatts per month. But then, my system is only storing about 800 and something. On my PG&E bill, it's building up a number that at the end of the year, I will have to pay. The Vivint system is saving me money but then I might have to pay that money to PG&E which I'm not too happy about. Still, my neighbors pay an outrageous amount for solar and my bill with Vivint has been $141 a month which is not bad for the summertime.

Eric, Vivint Solar's salesperson stopped by our house and explained how everything works. I liked how it's cost-neutral for me and how it's doing the right thing to make sure that I try to protect natural resources. Enrolling with them was pretty easy and it was just one phone call to get things activated. Eric walked me through the process and it was very seamless. He was extremely responsive and I was very pleased with his service.

Vivint Solar's process was good until we got installed, and then it went downhill from there. The guy who came out and quoted it knew what he was talking about. Everything that he was saying was good. But when they put the solar on the roof, they said it could be anywhere from 30 to 45 days based on the Edison Company. Everything went on our roof around the end of April and I started getting emails from Vivint frantically telling me that we didn’t sign the documents for the Edison Company. So they waited 45 days and they didn’t know that? But they didn’t send the link. So we couldn’t sign it.

Getting enrolled with Vivint Solar and dealing with their customer service have been good, but I didn’t know I was gonna be paying that much money in a month. When they first came, they installed the solar panels but I was having a high NEM charge at the end of the year. The rep explained to me that I probably needed to get more panels. He said I didn’t qualify for the panels the first time when they put them on. So I’m paying two separate accounts - one is $100 and the other one is $120. And I'm thinking that I’m paying more money with that now.

The salesperson from Vivint Solar was very nice and he was professional. It just so happened that there had been some other people coming through the neighborhood, and they didn’t have any kind of real identification. But this guy had on a t-shirt that said Vivint. He was knowledgeable and he helped explain my utility bill in a way that I hadn’t looked at it. So, he was a good guy. This is a new house and it was built with the solar panels in it but at the end of the year, I was paying almost $1,000 to Southern California Edison, and it came out as a bulk out of my checking account. I wasn’t actively looking for some relief to that, but when the guy came by and we started talking, I realized that that might be a solution to part of the problem. It’s not that it’s so much cheaper than what I’m paying to Southern California Edison, but I’m paying it on a monthly basis. It’s better for the environment, and I don’t have that $6,000 coming out of my check.

My solar system was installed last July 2, 2019 but until now Vivint have not submitted to the utility company the request to connect my solar system. They said it will take another 7 days after corporate review was done before they submit the interconnection request to PG&E. I hope Vivint will hire additional personnel for corporate review and in their interconnection department to expedite paperworks. It’s frustrating for customers to wait for their system to operate while the panels are already in their roof.

Very nice gentleman. Very polite. They were here on time on time. They let me know each step with how much minutes it was going to take. They cleaned up after themselves before they left. They did let me know there's going to be one more step with the meter. Someone will contact me with that.

We're not in our house in the summertime and we want to keep our house a little bit cooler while we're not there. I got Vivint Solar and the rep was really good when I was enrolling for the service. But I was surprised at the fact that everybody that I've spoken to said that my bill won't be high. Yet the first bill I got from them was $35 and the next one was $175. Still, I'm satisfied with my decision to go solar and I will recommend Vivint.

The electricity was getting really expensive and everybody started changing to put up something to help. I had one of the bigger companies go to our house. Daniel got us to get in and when you purchase the system with Vivint Solar, you don’t have to do anything. This guy went to the house to do the talking and I wanted to take a couple of questions, to see how this thing would work and what the effect would be. I got this one approved for my contractor when he built my house. And the experience was really simple. It was not a headache.

We live in a new community and Vivint Solar had an agent going around, meeting us, setting up the account and explaining to us how the service works and how it was gonna help us. At that time, I didn’t know exactly how solar panel works but he made such an impression on us that we decided to go with Vivint Solar. We also talked to them in person and it was pleasant and nice. Everything went smooth as far as the enrollment. A rep went to the house for that. We had some issues but I was very happy with everybody because everybody knew what was going on. There were four of us involved and the communication was going on among all of us. The issues were resolved quick as well.

My neighbor has solar energy services and I talked to a Realtor about how easy it is to resell houses that has it on them. He told me that they usually have no issues transferring it over to the new buyer. The rep from Vivint Solar came to my door and the enrollment process was easy and smooth but it took about a month to get all the paperwork finalized from the final inspection. Then, the installer didn’t hook exactly the way the county wanted it, so they had to redo a certain thing, and then it had to have another inspector come out again. My PG&E is down to zero but my last bill was a little higher than I anticipated. But we’ve been travelling a lot without people staying at our house and the solar doesn’t regulate the temperature the way we do. I’ve recommended Vivint Solar to two other people that have put it on them and they make this promise to you that if you refer them, you get 300 bucks but it took them a long time to make it on that one.

Back in 2017, a Vivint sales rep came to my home and convinced me to get solar panels. I made it clear to him that I do not want to have the panels installed on my front roof. And again when he showed me the sketch of the panels placement, I told him that I do not want them placed in the front of my roof. But on the installation day, I noticed that the technicians were installing brackets on my front roof. I stopped the installation and quickly called Jeff my Vivint sales rep. He assured me that he was on it and was making calls.

The salesman was coming down the street and I was out front. He stopped and asked if he could talk to me for a minute. I told him we were not interested. He noticed that we got a Vivint security system and he showed me his badge, and I said we could talk. He was informative and knew what he was talking about. Enrolling with Vivint Solar was extremely easy and I had an excellent interaction with the rep. It has been two months since the solar energy service has been active and so far, it has been good.

My son-in-law had solar energy services through another company and he referred us to Grant. He came out and gave us an estimate but he told us that he has changed companies and is working for Vivint Solar. So, we bought into them. He was very professional and he was able to answer every single question we had. He did a very good job. We started earlier in the year and it was June when the solar panels started working. We’ve very satisfied with our decision to go solar and we’re just starting to see some energy savings now on our bill, so we look forward to seeing more. We’re still paying but I could imagine by the end of the year, we’ll probably be doing pretty well. Vivint Solar was a very good company to work with and their reps were very friendly and right on top of everything.

One of my neighbors had solar installed and I got to meet a representative from Vivint through that. I signed up with them then they did their part of the work over here. The installation took several visits and after that, they were getting messages that the system was not working properly. So, a couple of times, we had technicians come over and take care of that. When they were gonna come over, they would always call me and I would make sure that I was at home when they came. They didn't need to come inside the house, but still, I wanted to be here. They were also very polite and not only very conscious about what they were doing, but they were very nice as well. If I had some questions, they would answer. Plus, they explained to me what it was that I needed to know, like when the city had to come and inspect. And everything was completely accepted as okay.

Everyone that I have meet from sales to inspections to the installers have been super nice and informative, solar is all up just waiting for the city inspector now, Things have gone so smooth, all of the Vivint staff have been great..

The sales Craig ** was very knowledgable. He was very professional. Men who did installed very nice I would highly reccomend this company. The men took there time and were hear at least 3-4 hours. They explained everything before they started and reviewed everything after they were done.

Vivint online representatives read my review and reached out to me and wanted to help resolve my issue. I’m so impressed to have received a call from Aaron ** right away. He is an excellent representative for Vivint Solar. He contacted me, listened to me and addressed all my concerns. Within a day my issue was resolved and they exceeded my expectations!! I’m so grateful that my issue was resolved so quickly.

Since I bought my house, the electric portion of my gas and electric bills were up really high. I wanted to go to solar and I signed up with Vivint. The two guys that I talked to who sold me the solar were very professional and they knew what they were doing. They recommended stuff and I took their advice. Then I asked them for some other stuff such as having everything match my roof because I looked at my neighbor’s house and you could see bare metal. In fact, one of the hiccups was that they didn’t paint the conduit up on top but that was just a miscommunication between the salespeople, what I requested, and what they put on the roof. It took a while but they came back and fixed it.

A Vivint Solar salesman came up to the door and they were the only solar company I’ve ever seen. When he came in, he was explaining it to me and it seemed like a good idea at the time, so I signed up. Everybody was getting solar panels, so I did, too. Their workmen were very polite and great. They always came up to the door and said they were gonna be up on the roof and that if we hear any noises, it was them. Nobody was breaking in. And they would knock on the door and tell me that they were leaving. They also said that if we hear any noises on the roof, that’s when I should call the police. Anybody should be able to hire those guys.

My bill was $450 before and I’m glad I went solar. I’m so glad it worked out and I'm not gonna take it off. But I was not happy with Vivint Solar's service. First of all, nobody told me it was gonna take eight months from the beginning to the end to put it on. There was one rep who was the nicest person in the world. He did everything very quickly, like as far as the contract, and they also put the solar panels so quickly. But from the time they put the solar panels to when they started working, it was a nightmare. Second of all, there were big issues because the team was not communicating. I had to communicate between them. They sent us wrong plans for the solar panels. They did not send an A to Z form and I couldn’t talk to anybody. After that, I read the reviews and it was really not pretty. I was like, “Oh my God. What have I done?” Now, I have a lease for 20 years.

We recently closed on our house that had a PPA with Vivint. We are appalled at how Vivint has handled this transfer. We had an agreement with the Sellers that they would pre-pay the electric for the remainder of the PPA. During our conversations with Vivint, we were told to sign certain transfer agreements, which were signed by us and the Sellers. We were told to notify Vivint after the home closed. At closing, the title agency issued a check for the prepayment and mailed it to the address that we were given by your company. The day after closing, we notified Vivint that the home closed, as instructed by your company, and were told that the wrong contract was signed since this was for prepayment. It's been almost two months and we have not resolved this issue. The panels have not been transferred.

Enrolling with Vivint Solar was a good experience. The salesman, Tony, was outstanding and it appeared to be a win-win situation for us. He had an honest way about him and we liked him. Thus far, we saved probably a half of our electric bill without any cost.

My co-member in church introduced me to Vivint and at the time, I was looking for a lower rate. I've been with them almost two months and I've gotten my second bill already. So far, my bill has been higher by five bucks. Also, though the system I have is already on, it's not like the panels on my other co-workers wherein I could read the panel. With what I have, the screen is not reading, so I don't know if I'm doing things correctly. Still, their installation process was okay and their guys were courteous when they were here.

System installed on October 29,2018 and has yet to be activated (July 15, 2019). Vivint blames National Grid for delays, National Grid emails indicated Vivint submitted paperwork is not complete. Still waiting for inspections to be scheduled according to web portal. Recent email to customer service bounced as undelivered due to recipient server issues . Sales manager doesn't respond to emails as well. Installers put holes in screen windows (4+ months to issue check for that damage) and I am still finding fasteners in my yard on a weekly basis. Not a pleasant experience with this company so far.

Whatever you do, do NOT choose Vivint for your solar power. Customer service is terrible, especially once your system is installed. I installed my first system back in 2014 after a year in my 2000 sq ft home. The system had 36 panels and still only produced enough electricity to leave me $1,800+ short come time for my PG&E "True-Up". This happened for THREE YEARS, even after bringing it to their attention. After four years I finally got a check for $1,300 to "make me whole" (I guess math isn't their strong suit - like customer service - either; $1800 x 3 does not equal $1300).

A young lady from Vivint Solar was going door-to-door in my neighborhood. She was traveling on a Segway and that kinda got my attention. Vivint explained the process to me and told me I could save money and not have any cash out of my pocket. Their reps came here for the enrollment process. We sat down and talked face to face. They knew their stuff. I called customer service a couple of times. One time I called to power and turn the system on, but Vivint hadn’t done that yet. There was a couple of days delay. I’m overjoyed with my decision to go solar though. Vivint Solar is a top-notch company. They were very good to work with.

Going solar is the worst mistake I have ever made. The Vivint guy who came to my door made lots of quotes that I found out about a month down the road to be false claims. He said I would only be charged for the energy that I used, but found out it’s the energy that I’ve produced. I told him I make just enough money to pay my bills and buy a little bit of food. And even if I only save about 40 bucks a month, every little bit helps. Now, I’m paying over $100 more a month. He said that’s okay because down the road I would save. But I don’t have the money. I’m using my food money right now to pay my solar bill.

My bills with So Cal Edison were about $350-$400 during the summer so I talked to my supervisor at the time since he had Vivint Solar and it really was a no brainer. Dan was the rep that came to my home and explained the whole process and took care of everything from beginning to end and we still maintain contact through text if I come across any questions. Customer service has been outstanding and now 2 more member of my family went with Vivint and are extremely happy. Just keep in mind that it can take a little bit of time for the system to be running but it is well worth it. We are looking to buy another home and I will contact Vivint Solar again to have them on our new home as well.

I decided to try solar after a Vivint rep explained how the system would work, as well as the payment, benefits and disadvantages of it. He was honest and I felt very comfortable with solar. The enrollment process was easy, however, I was getting pretty negative about the whole thing at first. I kept getting big bills from SMUD, because they said I wasn’t having enough output from here.

I heard about Vivint as I was reading about solar and the best companies that are available, and I had seen the trucks too. But it was Darrol, the rep, who really brought it to my attention and made me take action. Darrol and the technical guy that came with him described the program in great detail. Everything that they told me verbally was also written out so that it matched the language. So far I‘m satisfied with going solar, though I was a little disappointed that it took a little longer because there was a glitch in the system. It was like on standby mode and they had to send somebody out to fix that.

I almost fell for their sales trap. Although the energy consultant was friendly and tried to answer my questions, he failed at tricking me by making numerical mistakes on the price and also just giving his word on promises that the system did not include (e.g., backup batteries) on paper (sales purchase agreement). I kept asking the questionable details various times. Be careful with this company that is fishing for suckers who don't do their math and do a market comparison before signing up for a misleading quote.

My daughter introduced me to Vivint Solar and told me that it would lessen my bill. I tried it and ever since, the bills I get have turned out pretty good.

Vivint is a Great company!! We had a Great experience from beginning to end!! Very personal and Kyle was great!! He helped us through the whole process and answered all our questions!! We would totally recommend Vivint to anyone considering solar!!

I didn’t wanna spend money on solar panels. I don’t wanna make that payment to lease it or buy it. And then I was walking by the neighbor’s condo and he said that this company puts it up for free and you get 30% to 40% off your electric bill, and I thought that was a good deal. I'm satisfied with my decision. The enrollment part was easy. I called up and got this really good customer service person, Brooks. He walked me through the program and answered all my questions.

I was impressed with the presentation of Vivint Solar and what they offered when they offered it. They showed up when they said they would and the work seems to have been done. I've got problems with the system, like WiFi communication problem but I don't think it's irremediable. I also think the problem partly has to do with the quality of the WiFi system I have. But also, I'm sending them emails and talking with them about things that are not going quite right. But I haven't gotten any feedback.

The "right person" at Vivint to get out to fix a shoddy installation issue hasn't responded after two weeks of bugging their main customer service number. This after we were told by a follow up repair guy a month after installation that he had "fixed" the problem. Up on the roof 6 months later, only to find they'd never fixed the issue at all. Vivint customer service won't give me this person's number so I can contact them directly - I'm forced to call back their main number again, and again, and again, every three days or so, to tell them that no, no-one's called me yet about getting this issue fixed. I wish I knew what it would take to get.

My experience with Vivint Solar has been okay. But it seemed that it took them a while to put up the first panel and then it took three months before I could actually use them. Also, they didn’t put enough panels up on my roof the first time and I had to get some more panels. I noticed that the panels get better every day though. I have two different kinds of panels on my roof. One panel was at 285 and then my new panels were at 315. But my interactions with their reps were okay. I was satisfied with my decision to go solar.

I’d been wanting to go solar for some time and I was looking for the right way to do it. One of Vivint's salesmen came to my door, and he told me that he was still new on the job so when I had questions, he couldn’t answer. But he brought someone over that could elaborate, so he did a good job. The installation also went well. They had it all done in one day.

I love Vivint Solar. I knew Vivint was a security company but I didn’t know about the solar part. I know the local rep that had joined Vivint Solar and was repping. I had looked into solar prior, but decided not to do anything. Then I sat with her and she explained a little bit more. It made more sense at this time, and I just moved forward. The rep was brand new. I did allow her some wiggle room because she didn’t know everything. We did things and, no, that was wrong and we had to redo it. Vivint Solar tries really hard to train their representatives to understand. But I think every situation is different and the things that I learned with the rep, she’s incorporated those things into her new questions and her new understanding of how they proceed. I think she’s gotten a lot better understanding of how long things take and the next step, and when I get copied in and when I don’t. But it was relatively easy. Mostly everything is electronic and DocuSign. It just takes forever here.

Vivint Solar came to my house. The guy who was the salesman was real good. He looked at my bill. He broke it down for me and said what I would be saving, and that got me interested in solar energy services. To run my house, it’s $900 a month with electric and gas. However, the first 2 months weren’t good. I got a bill for $447 which was more than my bill last month of $127. They said it was a glitch that they didn’t send the month prior which I believe I did pay. But enrolling with Vivint Solar was easy and fast. The people and the work were great but the outcome so far isn't. I would like it if it worked out to where they said it would be like $200 a month.

My sister has solar and she's happy with it. She’s on the same street as me and although she doesn’t have Vivint, that was why I decided to look into solar energy services. Everything seemed to be real good with Vivint Solar during the enrollment. It just took some time with APS. But they've gotten it hooked up and we got our first bill the other day online. What I like about it is you don’t have to buy anything. You don’t have a contract. The rep also said we were gonna get a $500 check for that but we haven’t received that yet. I recommended my next-door neighbor and she signed up. That’s why I would get that.

I had been wanting to go solar, but cost-wise I couldn't afford it. Nonetheless, I went with Vivint Solar. It's probably now been a month that I've had the on switch and it has been great. All the installation was done in one day. The inspector came one day, made sure that it was safe and would work. And then another day, we scheduled to have it installed. Then the day of the inspection, they painted it to match the house. Everything seems to have gone very well. I would recommend them.

A friend was telling me about her experience with solar energy services. I would be paying less with solar than I would with Edison so, it sounded good. However, I’m wondering now if I did the right thing. I got the first bill for $12. I’m perplexed with the next one, which was for $133 because it wouldn’t be with Edison. I haven't experienced that at this time of the year. Nevertheless, the interaction with Vivint Solar's customer service was very good. If there was a problem, they solved it. They came through with that, so I was pleased.

I had a very good experience with Vivint Solar. I talked to a guy that placed my order. He is also my go-to-guy if I had any problems or questions. I was then set up with another gentleman to set up all the who's coming out and what I need. Then we scheduled a time and they were in and out in a day. I wasn't interested in spending $25,000 on a system and with them, they put it up for free. I just pay them my electric bill which is less than what I'm paying now. It's a win-win.

It's our 4th month with Vivint Solar and so far, it's been good. We had a little problem getting things done because it took a while to get it up. It took about 3 months because they had to go to the electrical company and they somewhat couldn't get permission from the county.

I bought this house a year ago and Vivint Solar came at the beginning, but I decided not to do it. A few of my friends had solar and they said it was a good thing and it saves you on light. Vivint Solar came again so I did it this year. Enrolling with them was good. There were a few steps but it went pretty fast. They said the installation of the panels was gonna take 8 hours, but they were done by 4. But now, I received the bill and it's wicked high. Now I understand about the way it works with the panels. They're saying that the more you have, the more your bill is gonna be, and I didn't know that. But I would recommend Vivint Solar. I wasn't too happy about the bill being so high, but I just started getting the bills. I don't know if next month is gonna be lower or what's gonna go on so that's the only concern that I have.

My sister's boyfriend works for Vivint. He did a good job explaining solar to me and showing me the benefits of it. The rep I signed up with was good as well and very thorough too. My monthly payment in the summer is a little bit cheaper right now. But in the winter, it's gonna be more expensive because it's the same payment every month.

I have had Vivint Solar for 4 years. The first 3.5 years have been great. Well in March of 2019 I tried to log in to my system because it seemed as if my regular SDGE bill was higher than normal. I could not log into my account for some reason. So I called and spoke with someone on the phone and come to find out my system had not been reporting usage for over a month. Ok, no problem. Send someone out and let's get it fixed. Well after about 5 visits to my house and countless calls to customer service just to get an appointment, not to mention that every time I have an appointment I have to be home and there is always a 2 to 4 hour gap, they won't work on the solar unless someone is home.

I would not go with this company. The sales guy came to the house and everything seemed great. Then he ghosted us for weeks. The sales guys kept saying, "Someone will get ahold of you", but no one ever did. Finally, we got ahold of the manager in charge of our case and scheduled a day to have the panels installed. May 13th the panels were installed, to find out the plans were changed, and no one told us about it. We were never given the blueprints of the panels either. The crew was disrespectful and left trash, metal and screwed everywhere including on my roof, which I had to climb on. The Mechanicville inspector came and said the boxes for the panels were not installed correct.

So far, I’m happy with Vivint. Everything went smoothly. At the beginning, the guy just knocked on the door and he’s a really good salesman. He didn’t put any pressure on me at all or try to make more money. Like a lot of time they try to sell a big purchase, like 40K, and that’s something a lot of people can’t afford. He made the design suggestion based on a roof, like how many panels can be on a roof. And I could see that he wasn’t greedy like other salesmen, so I have to give him credit for that. And he kept coming back for following-up. Using solar the bill’s lower, but then I have another bill from solar.

I love the concept of solar panels and would recommend them – I would NOT however recommend this company. I promise is will be the biggest regret you have with your home.

My son had an appointment with someone from Vivint Solar so I went over to his house and listened. I liked what the salesperson had to say and I was very intrigued about it. The more I thought about it, I wanted to try it because I’ve always been interested in an alternative source of energy. However, it took 4 months for me to go live. I signed up at the end of November and they put the panels on my house at the end of December. It was during the winter months, so it was a little touchy about getting people out here to do what they needed to do. Then, I needed to have it inspected by the city and my current electric company. It took a little longer than I expected because the city inspector dropped the ball a little bit. I kind of did my own reconnaissance and was able to get it put on. I went live in mid-April.

I am satisfied that I went solar. I wanted to save money and Vivint Solar was recommended to me. I haven't saved any money yet though. It takes time to build up sun or something. Also, customer service was quick but I didn't like the fact that the original salesperson never interacted with me after the first day. I waited for almost six to eight months for someone to come up. It took too long that I was about to go to another service.

I had a solar years ago, in the ‘90s, but it was for a swimming pool and I know how well it worked with my pool. But when Vivint Solar came to my door, I wasn't interested. The only reason I listened to them was because I had had Vivint Home Security for about three years and I knew that I like it. At this point, I’m satisfied with the decision to get solar but I’m not really satisfied with the process.

My neighbor mentioned that he thought Vivint Solar was a good program and got me interested. So I got the card for the rep, Tony. I talked to him and he did such a good job explaining things to me that I was bitten by the bug right away. Before that, I never really considered solar energy because I didn't wanna have that kind of cash outlay at my age. I didn't see any payback either. I looked into some rentals but I understand that there were some problems with solar activity so I abandoned it and figured I'm just gonna have to pay the high electric bills. When I talked to Tony, everything changed. He convinced me that there is absolutely no cost to the homeowner – not to the mortgage or the property taxes – that sold me completely.

My PG&E bill made me decide to look into solar energy services and enrolling with Vivint Solar was pretty easy. I was impressed with the overall customer service. My interactions with them were perfect. Since the installation, I've noticed a little bit of difference and I'm pretty satisfied with my decision to go solar.

I am being screwed over by Vivint Solar for the 2nd time in 3 years. The first time, one of their useless agents delayed our install by 3 months, and when we fired him and asked for a new one, he started stalking our home and leaving letters in our mailbox asking us to not get him in trouble. I reached out to the Vivint executive team, and they gave us discounts to keep us from calling the police or filing a lawsuit. Now, they have successfully blocked the sale of our home, and the purchase of a new home, a process we have been working 6 months to complete. Vivint's predatory and unclear contract language is the ONLY REASON we are not able to move forward with these transactions.

I have a big concern about the service. Most of the people that I've encountered at Goshen and Visalia, California are good people. Every time that I call them, they answer me very fast. The hard thing is when I call Vivint Solar directly. That’s hard. I have to wait for hours in order to get somebody to get help. Another thing that’s too hard for me and for most of the people that I know is that most of the information that they have is via emails. I have five properties that have the panels right now and most of my tenants don’t pay the bills because they don’t know how to handle the emails.

Vivint team never mentioned the extreme bird problem we could (and have) had with our solar panels. There was nothing installed to keep birds out from nesting under and around all the solar panels. Our yards are littered with piles of bird feces every day (this is not an exaggeration!). When we attempted to contacted Vivint, no one would call us back then we were told to hire someone to enclose the panels (for $1500 +). Shouldn’t this be part of the package?!? Vivint’s customer service has not been helpful and are very difficult to get a hold of. Very frustrating! I wish I would have used another company who takes care of the potential bird disaster upfront as a standard practice, not an extra nightmare for the consumer.

Their equipment causes radio-frequency interference to the AM and Amateur radio band. I would recommend people not to use their equipment. I contacted the FCC and ARRL plus called the company about it. Vivint Solar could care less about fixing their equipment. Because of their unwillingness to fix the problem please do not use their products.

Vivint Solar came to the house one day after we had the alarm system put on. They talked to us and we decided at that time we were gonna go with them. We’ve only had it for a few months but so far, so good. The only problem I have is their website, which sucks really bad. I can't get into my account, and I've never been able to. They say it’s a problem that they’re having and that there’s nothing that they’ve done, so I still can’t get in. Nonetheless, enrolling was very easy and everything went fine during the installation. They were here in one day and put it on, and they didn’t leave any mess.

A friend of mine has Vivint Solar at their house and they have been really happy with it. I decided to check it out and everything was really easy from start to finish during the enrollment process. Everybody was extremely helpful. The process was very smooth and so far, going Solar has been good for me.

We were referred to Vivint Solar by my mom’s brother, and so far, we're satisfied with our decision to go solar. Enrolling with Vivint Solar was easy. The salesperson was always able to answer any questions that we had along the process, which gave us a comfort level that everything was going well. Also, we were very satisfied with the process of getting solar in place. It was timely.

Our neighbor had Vivint Solar and they were happy with it. We got it and we've had a great experience. Since getting it up and running, it has saved us money. We’re in the middle of selling our home, and they have just approved the new owners.

Ongoing nightmare with this company (Vivint Solar). I was in the midst of moving to new home. Vivint salesman came knocking. Because no gas line I agreed to go solar. Tip to other consumers; think twice before going solar. Once panel is installed, you will not be able to take it off due to the agreement you signed. The company will also claim that they provided energy based on their ESTIMATE without accurate meter reading. The device may work but on and off. Never set up auto pay if they give option. I would rather deal with public utility company. At least they are transparent than being robbed blind.

I was approached in a Home Depot by a Vivint rep. He asked if I wanted a free estimate. I agreed. He asked for my driver's license for ID and to get my address. I provided and he then used my license to access my SSN and ran my credit. I did not know you could access anyone's SSN with their license. He NEVER advised me he was accessing my SSN and running my credit and he did not ask for consent to do so. I would never have allowed anyone to run my credit to schedule an appointment but that choice was taken from me. BEWARE of their sales tactics!!

A lady from Vivint Solar came and she talked to us about it, and my daughter said that it would be good to save money on our electric bill. Enrolling was real easy and customer service was good. I was satisfied with the whole thing.

Enrolling with Vivint Solar was easy but I don’t like everything on that internet thing. I told the rep, Jeff, to drop me off a hard copy of the contract. He brought it to me and left it in the mailbox. He told me a couple of times he was gonna come and he never showed up and never called. I waited all day for him to come here that day last week. And then the next day, my husband said the contract was in the mailbox.

The sales guy from Vivint Solar was good to work with. I signed up with him and got quotes. Once I agreed to the terms, they went ahead. The installation took a long time 'cause of the permit. It took almost six months. Going solar makes sense in the long term but Vivint could do better by giving easier comparison or more comparison to other options. It was kinda hard to compare all the different options and trying to figure out what size to get. Every company is a little bit different and there are different panels. It's kinda hard to decide what to actually choose. In the end, you gotta somehow move forward and hope it works out.

When someone from Vivint Solar came to my home, I was already interested and curious about solar energy services, so I jumped on it. The enrollment process was easy and simple. My interactions with their reps have been good so far. I had the system turned on a month ago and have had two Dominion bills since. I haven't seen a difference in the bill yet, but Vivint told me to give it one more month and I should start seeing a drastic reduction in my Dominion. I'm hoping that’s true, otherwise, I'd be pretty pissed off.

There was a Vivint Solar salesperson walking around the neighborhood knocking on doors, and he happened to knock on our door. We were considering solar energy before then and the way it was presented, it sounded like a good deal. The rep made it sound like Vivint Solar was just taking over as the distribution company and that we were paying our bill to them instead of PECO, but I later found out that the money that we’re paying is actually to lease the panels. The sales rep always responded when we had questions and he came by during each step of the process to make sure everything was going well and answered all of our questions. So, it was a good experience.

I tried different people who would do solar, and they couldn't do my house because I don't have an attic. Vivint Solar was the only one who was able to work with my situation. So, I loved that part, and the system is working. Once it was finished in here, I had to get it approved by the electric company in my area. But it took forever to get it approved. Since the electricians put the system up on my roof, it leaks when it is raining. I reported this a month ago and I still haven't heard from anybody yet. So it is hard to reach and communicate with them.

I was at my brother-in-law's house who passed away and it needed a new roof. A gentleman from Vivint Solar stopped and talked to me about it. I told him that he couldn’t do that house but he could come and see mine. He came to see ours and it worked out that we were in a good spot for solar. The biggest thing about installing the solar panels was getting a new roof. Also, I was interested in solar energy services to save on electricity. When everything has been said and done, I'm gonna be saving minimally compared to the electric company until the system's paid for but after that, it's almost free.

We had a sales rep, James, come to the door. He told us about Vivint Solar. Part of his explanation is the fact that we would be able to save money which was a key factor. Contributing to going green is good too. My husband and I both talked and thought it was great idea. They came out within days and set this thing up. I’m satisfied with going solar, per se but dealing with this and trying to get it started and going was an absolute nightmare. We waited and waited and waited for when this thing was gonna get started. I understand there was a lot of red tape. They have to go through Duke Energy and transfer over. Somebody came to the house and my husband was outside when that person came. He said, “Okay. You guys are a go.” We figured it was a go, but it wasn’t. Something had to be done to make it a go. But we didn’t know that and we didn’t hear about it. That was kind of frustrating.

I looked into solar energy services to save money and Vivint Solar was a recommendation. The interaction with their customer service was great and I had no problems at all. They stood behind what they were doing and when there was an issue, they handled it promptly. Vivint Solar did exactly what they said they were gonna do so, I’m very pleased and I’ve recommended them. I’ve been with them since January and I’m satisfied with my decision to go solar.

I’m very satisfied with my decision to go solar. And enrolling with Vivint Solar was easy. They made it easy. They did everything for us. The guys who came out to do the install answered all my questions. I wish I could have done the whole roof, but the HOA won’t let me. I got to do the back part that’s not facing the street. I’ve only gotten one utility bill since then, but it was low. All in all, my experience with Vivint was good. They made it easier to pay for and made it easy to install. And hopefully, it will help me lower my utility bill in the future.

We've looked at solar for many years and the fact that the payout wasn’t where we wanted it to be at the time to buy it and then we saw it, and I wanted it to go into our contract. And so, with Vivint Solar, it made it easier because we're just paying for electricity they were generating. We were able to talk to the salesman. He responded when we texted him and he came back and he explained things to us. We're looking and seeing how it goes on the first solid months. We recommend them to somebody.

We started our plans with Vivint Solar in January. We had been looking into solar for a couple of years and they knocked at the door. We wanted to contribute a little to the awareness of power, carbon, and pollution. Everything was great when we dealt with their reps during the setup process. The installation went great too.

I'd always considered solar energy. We were renting at the time we were buying the house, and the guy from Vivint Solar that came in was perfect timing. Everybody was very nice. Sean was really good, and he told me I could call him for anything I needed. A couple of times, he came over and explained things to us. They did all the work and I didn't lift a finger. All I did was make a phone call to go faster. My last month's bill was a hundred and some, and this month it's $12. I'm loving it. I'm really satisfied and I've already told a couple of my friends.

There was representative from Vivint Solar walking through the street and he caught me in front of my house. He asked if I was interested in solar. We were generally interested in solar, so it seemed like a good offer at the time and we went with it. However, it could be a little clearer on how the process works as far as paying Vivint and then in turn, paying the electrical company. It wasn’t all too clear to me until I got some documentation well after the enrollment period on how it would work but overall, we’ll be okay. The enrollment process was simple but it was a little drawn-out. So, it made it difficult to make a decision on keeping the company or cancelling on the process. So, the actual sign-up period was fine but it took a while for things to get in motion and to get going.

The guy from Vivint Solar came to my door and the guy behind us has the same company, so he recommended them. We’ve been considering solar energy for a few years and I’m happy with the decision to go solar. The representative was nice and we got on well. He went out of his way to help. The people who brought it and put it up were great. They didn’t leave a mess and they were on time. However, the customer service would answer then hang up on you. They would put you on hold and then hang up. So, I have a problem with them.

I'm very satisfied going solar at this point in time. I worked with the sales agent and I had no issues at all. He told me when people would be here and they were here. When they put it up, they did a very safe condition and kind of enclosed the area with a construction tape making sure nobody would get into it. They did a very clean job.

My neighbor across the street put solar in his house. Then when we were out in the front yard, I queried him about who he got it from and how much it costed him. He told me about Vivint Solar and that it cost him nothing. I still didn't quite understand how it worked. Then Ryan, a freelancer that represented a couple of different companies, showed up at my door and was selling Vivint Solar. I began talking to him about that and the deal where there would be no out-of-pocket expense appealed to me.

We had been thinking about getting solar for a while, and John and his partner Corey came by. We sat and listened to their presentation and decided that we would go with Vivint. It took a while for the process to complete but overall, we’re satisfied with it. I talk to John periodically. He calls at least once a month to check in with me. I have the literature that they provided me with about the company. And periodically, I review it to see if there’s anything I don’t understand. So far, so good.

After one of my tenants told me about Vivint Solar, I had a rep come over and he explained the system, how it was going to work, and the lease arrangements. It was very well-presented. I even got several other comparable quotes, and I was very happy with the pricing. My tenant's utility bill was quite high, so I installed the system for him. It has been working on the rental property for a month now and he seems to be very pleased.

Vivint Solar seemed to be more convenient for us to go than dealing with credit reports. There’s also less paperwork. We’re older, so the less stress we have, the better. And I didn’t have to be a rocket scientist to enroll for the service. On our house, Vivint Solar has been really good. We’ve also put it on our rental. But we had a little problem there. We didn't have enough panels on, but we got that straightened out and put some more panels. Now, it’s working great. Dealing with their reps has been really nice. I also referred other people to Vivint Solar and they took them. I was supposed to get a fee for that which I never got, but it didn't really matter. I wasn't doing it for that anyway.

Overall, I’m happy with going solar. The only thing that really threw me through a loop is the way that the Vivint Solar program works. When the guy was doing his sales pitch, for some reason, my mind was stuck on a traditional utilities type of billing. But what it is in fact is that they put the solar panels on the roof and you’re not being billed for the power that you use. You’re being billed for the power that you produce. That means that the sunnier it is, the higher your bill is gonna be. It just seemed backwards. But I did call customer service and I did understand their explanation.

It was a good decision to go solar. It is the way to go. My wife and I are very happy about it. My enrollment experience with Vivint Solar was very professional and I like it a lot. Kirk answered all of my questions and helped me make the decision. He made everything clear to me. I had a few hiccups and he has been very helpful. So far, I liked the way my house looks with the solar panels. It's cool.

When I enrolled with Vivint Solar, things were well explained, and I had some issues that were addressed and did well. The installation was done very professionally and I‘m fortunate that the solar panels don’t show from the front of the house. It also seems to be an operating system that doesn’t need any care which is a good thing. I’m satisfied with going solar and I would recommend Vivint.

It was easy to enroll with Vivint Solar. The gentleman who came out was very informative. My wife and I listened and he answered our questions. But, the process took over a year. It was more of a problem with the inspectors and things like that. Other than that, the people that I’ve dealt with were all great, and forthcoming, and they explained step-by-step. They were very patient and professional. Now, I’m just waiting to see how it reflects on my bill. But as far as the installation and all that, it went very well. They're very good.

We have a high utility bill and that's why I looked into solar energy services. At this point, I’m glad we did it. Vivint Solar is a good company with good service. Enrolling was very easy and so far, my experience has been very good.

My neighbor had solar panels from Vivint Solar installed on his roof. I had already entertained a prior company before Vivint and I got a quote and everything from them. They were very inadequate so I went with Vivint. Vivint was the better product. The first company wanted to put 9 panels on my roof and Vivint put 36. I was a little blown away by that. I was very happy to see that.

Austin came by and with his tutorial, getting solar energy services sounded like a good thing. The enrolling process with Vivint Solar was an easy thing. But it took a while to get going. There was a thing with permits and scheduling a day to have it done, and the weather didn’t cooperate with us one time. Then there was something else that came up. I had another contractor here, siding the house, and he had to do what he was doing before the installation team could actually start putting their stuff on the side of the house. It's not on the roof but on the side. So it was a little bit of a bump in the road as far as the actual start of the installation.

My son went to school for solar stuff and he talked about solar energy services. So, I talked to the guy who came knocking on my door and decided to go with Vivint Solar. My daughter had it put in and so far, so good. My wife told me that she tried to get on with Vivint. They sent us an email to try and set something up with them, so we could go on and see the account. However, my wife was having trouble with it so, she sent an email to me today to see if I can go and set it up because we haven't gotten the bill yet. We wanna see what we're getting charged, how much we're saving and what's going on. I haven't had time to do that yet. Electrical-wise, everything has been fine and we haven't had any problems with the service, with them setting it up. It took a while to get everything done but the gentleman who set us up and put everything together was fantastic. Everything has been great.

Everybody at Vivint Solar was courteous and they had well timing. It was a great experience and they were really all nice. The installers called a day before they came out. The only thing was that they left my wall white instead of trying to paint it to match my house. I didn’t really appreciate that. Just because it is in the back, it doesn’t mean that it could be just left undone. But overall, I'm not dissatisfied. They were great and I have recommended them to my two grandsons and my son.

PG&E over here in California were found guilty of starting a bunch of wildfires and the consumers were gonna take the hit in recovering the cost. They were gonna double their cost per kilowatt, so I tried to find some alternative methods to save some money and got Vivint Solar. It turned out to be a little bit more expensive than I had imagined per month. Typically, my bill was around $100 or less. With Vivint just for the electric, it's been like 115 and 130. To my understanding I pay for every kilowatt that is generated and then come through up time at the end of the year, I get adjusted for that. That was how it was explained to me. So, I notice I'm definitely using a lot less electricity than I'm generating. Hopefully at the end of the year I get some type of refund or credits. Otherwise I'd be paying more all year per month and not really saving money.

Avoid this company at all cost! I feel terrible for anyone who signed up with this solar company. I am in the middle of buying a house with solar panels from this company and I truly feel bad for the people who currently own this house because no one in their right mind would take over this contract for solar. Just some key point I have found with the solar contract

It took six months to get the ok to use the panels, thus missing the pleasant Bakersfield summer and costing me nearly one thousand dollars paid to my favorite electrical energy source, Pacific Gas and Electric. When the panels broke into the sunshine this spring, I was thrilled to think that whatever energy the panels produce will now off set my annual donation to PG&E shareholders' grandchildren's college funds/vacation cruises around the world. What to my surprise my PG&E bill was zero! Progress! Unfortunately this was followed by a $117 bill from Vivint. Upon calling to inquire about this astonishing bill, the youngster who answered was more than happy to chortle, "You signed the contract!" and I could hear the laughter in the background. I continued to politely ask some pertinent questions only to get the same joyful response, "You signed the contract!" and more laughter in the background.

The guy that sold Vivint Solar to me misled me on how exactly it worked. He didn’t explain the PPA program to me. I’m not sure if he just didn’t know, but I thought I was gonna get paid money, selling it back to the grid. So, I got my first bill from BGE of $8, but then three days later I got a $200 bill from Vivint and I was very taken aback by this. People say that the first bill is gonna be a little surprising, but after that they kinda average out, as they were expected to be.

We had our panels put in Nov 2018. Was told by rep they'd be on by Feb 2019 the latest. It is now 6 months later, hours of phone calls, and numerous contradictions of information later and I still don't have them on. All this while neighbors around me, with other companies, had theirs installed after me and are receiving solar benefits. After their refusal to remove them from my home I have no choice but to take legal action.

The rep was always helpful and kept me in the loop of the process. Checked in with us often while we were waiting for the plans to be approved. Very pleased with his customer service. Will definitely refer others in the future.

The guy came to the house and had a pretty good sales pitch and it made a lot of sense. The install and everything was done exactly as he said it would be. The only problem I have is my electric bill is triple what it was when I was with the electric company. I was under the understanding I paid $.25 per kilowatt hour of usage. I’m getting these huge bills and was told I pay for how much the system produces, not how much I use. I live in Southern California. It is sunny almost every single day, of course the thing is going to produce and produce. Why would anybody pay for production and not usage. I feel I really got rope a doped. Luckily it has been cloudy and my bill was only almost $400. I’m guessing in the summer months it’s gonna be closer to $1000 a month.

Several people on the street got solars and then one day, the guy from Vivint Solar showed up on our door. Everything's going that way and I think it's better just buying panels than to get electricity somewhere else. They're making the money off of it instead of my stepdad. But with Vivint Solar, he is saving money every month on his bill. We're very satisfied with the decision to go solar. The Vivint guy was real nice and everything was good. We also had to speak to customer service once and they were very courteous. We didn't think that the thing was on but it was. It’s just like a computer. It goes to sleep but if you touch it, it would come on.

BEWARE! Roof leaking causing damage to house. Communicated issues to Bobby ** on the Damage Resolution team. Bobby sent a team out to assess the roof, stating that the roof was leaking due to rotting leaves under the panels and stated that panel guards are offered for purchase; however, the sales rep never offered this option.

Vivint Solar's reps came and they talked to my son. They asked me if I would go along with having a solar energy system and I agreed. So far, it's good and we like it. And with it, at least we're not polluting the air. It took a long time to get the system on but my interaction with their customer service reps was very good. They were very professional, too.

I’m not too happy with Vivint Solar right now. Although it sounded like a good deal and their salespeople were upfront, after the installation, they never turned the system on. For about three months, I kept getting bills of around 190 dollars from Duke Energy and I was also getting billed by Vivint Solar, which they were taking right out of my bank account. I called Vivint Solar in Utah and talked to at least five different people on five different occasions. They all promised they would do something and that a technician out here would check the system, but nothing ever happened. That was the poorest customer service I’ve ever had in my life.

My friend Beverly, who is really smart, was looking into solar energy services. Beverly decided not to, which normally would kick me out of the running, but I didn't think that her leaving was applicable. I went to Vivint Solar and the representative answered all my question very nicely, and whenever I called, he was there. My latest bill was very good and I'm very satisfied. The customer service is the best of any company I've seen in forever and I've been impressed. I'm old and I don't always get everything right away, but they've been very patient and very respectful.

I have been a member of Vivint Solar for over 5 yrs never needing to contact them. These past two weeks I have been calling 7 plus times a day to get a hold of someone to transfer ownership because I am selling my house. It's funny because I can get through easily through the billing and sales department, which ends in them transferring me back to the transfer department. I have written emails to help@vivintsolar.com as well as tranfers@vivintsolar.com and the CEO. NO RESPONSE. I will soon be looking for legal advice.

This company has taken control of my home and I am seeking an attorney to resolve the matter. Don't let them into your home. My husband talked to them about this deal and they never explained that we would be under a 20 year contract and that we can't sell our house until we get the next sucker to agree to the balance of the contract. I never got to hear their speech since I was at work, and my husband was ill, and has since passed away. Every time I call a customer service rep, they don't like what I am asking them and they hang up on me!! At least 3 times!

My brother uses Vivint Solar and I looked into it to save me money. I met with Ed and he was very pleasant, very clear with what he has to present and everything went according to the way he said it would go. The guy that came over was professional, very neat, and he did a good job. I'm very satisfied. Vivint is reliable, competent and does very good work.

Adrian, the guy who signed me up with Vivint Solar, was really knowledgeable. And when I had other dealers come by, he wasn’t pushy. He was also pretty informative about tax rebates. He hooked me up with all the details so my enrollment process with them went easily. So far, so good. I like my solar system. The only thing that's confusing now is how to pay my bill. Maybe they could send out emails for details.

A Vivint Solar rep knocked on my door and my electric bills are high so, I wanted to see if they would lower them. The enrolment was easy and the sales rep was fine. The only thing I’m concerned about is they just finally got it activated. Afterward, I monitor what’s on the application, but I haven’t seen the comparison between what I’m using in real life versus what I’m producing. I don’t know how to tell that. They probably need to do more follow-up afterward to make sure that I understand what’s going on.

We had a knock on the door from a local Vivint representative asking if I would be interested in solar. I said that I've heard of the company before. We had them as an alarm company years ago. He did a really good job explaining the benefits of that. And based on our consumption of electricity as it is, it sounded like we would be able to eventually get our money back. We've had Vivint Solar turned on for a little less than a month but my understanding between National Grid and the local community is it is a long process. Our representative explained that upfront, so it wasn't a surprise to us.

Never ever deal with this company. Nevada is suing them for fraud. They say no lien will be put on your property but they mislead. They put a UCC filing that is a lien. That filing prevents you from selling your house, refinancing or passing a clear title that a title company will insure. Charles ** Esquire.

There was a guy from Vivint Solar by the name of Jonathan that was in the neighborhood and he went door to door. We had questions and Jonathan came back and went over everything. It was pretty seamless. The main thing that really impressed us was the fact that we did not have to put any money down. That was what got me hooked in and then also saving money on the delivery of electricity to the house so it was a win-win. The customer service and the guys in the sales department have been awesome. The product has been good and it saved us money. I just got another set put on the back of my house. So far, I really enjoy Vivint Solar and I have talked about it with friends.

My next-door neighbor was talking to the Vivint Solar rep and I said to send him over here, we'd talk and see what happens. He talked and after a while, I liked what he said. We went ahead with it and everything has been going well so far. The rep was a very nice fellow. He explained everything to me a couple of times. I told him that you don't get anything for free and the other shoe is gonna drop at some time. He said, "No. Let me explain it." He explained it again and pretty soon, I caught on and said okay. The installation went very smoothly and didn't take long at all. The installers knew what they were doing. They went out here and did what they had to do. We started with them in March and everything has been going well so far.

I had a rep from Vivint come to the house. I also was looking into it in a way because my bill was really high and I was looking for alternative ways to drop it. I had an excellent experience enrolling with them and my interaction with their customer service reps was good.

Vivint Solar has done very well. At first, I was against buying their system because of my age but the system that they have seemed to be very fair for retired people with age. The enrollment process that I then underwent was very good, from the salesman to the people that installed the system to everything that went on. As for the system, I've seen the feedback on the internet and it seems to be working very well. I've been very impressed with how forward Vivint Solar has been on everything that I've seen that I bought a thousand shares of their stock yesterday.