Vivint Solar Reviews

We decided to go solar and started looking at it, and I thought Vivint had the best option. The guy that we talked to was really good. He did the initial plan and we adjusted a little here and there, got the survey done so they knew they could put it on. The guys came in and installed in record time, it was amazing. I was blown away by how fast they installed that. They put it on my detached garage feeding into my house which was great. You can't even tell it's there. That's one of the things I love about it. My neighbors across the street have them in the front of their houses, and that's not the greatest look in the world. It was a good experience and I thought we got the best of the bunch.

I had been thinking about solar energy for a while because my PNM bill was really high, and I thought it might reduce it some by having solar. A friend of mine set solar up a long time ago and they really like it, and my neighbor has it. At first I was gonna do it, but since Vivint offered many services, I changed my mind and had it installed. The guy I was working with, Jeremy, was really good. He helped me out and he always had an answer for my question. When they installed, they were very quiet, neat and they cleaned up. When my electrical box wasn’t up to code, they came out and put a new electrical box in for me and that didn’t cost me anything.

When we took out the solar with Vivint Solar, we told them that we weren't gonna do anything electronic, like automatic withdrawals from our accounts, and they said they could work with that. When I made my first payment, they sent a notice to us saying that we didn't pay our bill because they went through electronically with some kind of a number and the bank refused it. So we had to set up an automatic account. I told them from the very beginning that I was not going to do that, and they said, "Per your agreement." But on the agreement, we told them right off the bat at the very top that we were not going to do anything like that because we don't have internet.

I recently purchased a home that had a Vivint Solar lease contract secured by the previous owner. Vivint is a solar pirate. We are paying more for electricity than we were with PNM. We can not find out how much electricity we use and only get a bill with no usage information. The website is dismal and customer service is almost nonexistent. I am currently seeking help from the consumer protection board and seeking a class action lawsuit. I will do all I can to show how horrible Vivint is as a solar lease company, but they do an excellent job of that themselves. The 1 and only thing that can be said in a positive way is that it is green. PERIOD!!

The biggest thing that got me interested in solar energy services was the honesty of the Vivint Solar salesperson and the fact that we didn't have to pay for the panels themselves. Because that has always been a big turnoff to me as not getting our money back for the investment. The enrollment process was much easier than anticipated. Every time I had a question, their reps answered very quickly and thoroughly. I’ve had very positive experiences. So far, I’m very happy with my decision. I’m not really seeing too much as far as savings, but I understand it’s wintertime so I expected that. But I’m looking forward to spring and summer when I assume that the panels are gonna do their job.

My experience with Vivint Solar is fine. It’s working. However, because of the shorter days, and also, bad weather, I’m not getting as much power as I know I will get in the spring and summertime. But I haven’t had any problems other than early on. Prior to the installation, that took like a long time because their salesman originally came out back in May. And then, there was a series of visits because I didn’t know anything about the process or how they calculate the rates. So, I had somebody that I knew that already had solar panels come out and we had a three-way meeting. So, there were several calls back and forth with the rep.

The Vivint Solar rep who came by was good and thorough. I'm a volunteer fireman and I've seen a lot of solar fires so I was worried. But I also know that solar is gonna be the way for the future, and I'm satisfied with my decision. Their customer service was good. They always explain everything to me. However, it was two and a half months between when they put the panels up and when JCP&L finally gave its approval to turn them on, and I didn't like that. Vivint Solar said it's up to JCP&L. They had to come out and inspect, and the town had to inspect too. They said it's part of the process so I understand that. Vivint Solar really cut the payments down a lot. It's summertime, obviously, the cut was more. But in the winter, I used to pay around $95, $100, and I'm about $25.

My bills were all skyrocketing and when it increased, we were not even aware of it. National Grid kept adding up and even when we try to save energy, the bills still didn’t come down so we looked into solar energy services. There was a delay in the installation, but at the end of the day, everything went well.

Updated on 01/06/2020: SO after trying to transfer my account I was speaking to Aaron **, he is by far a lying and deceiving representative to this company. Not seeing eye to eye this guy stated that he works directly under the CEO and COO and that there was no one above him to speak to in regards to speaking to a Manager. I asked to speak to his Legal Department and stated that they are not available to speak and again no Manager there is available to speak to. Then when I threatened to put his name on CA and BBB which this is the beginning, all of a sudden there was someone to speak to.... I looked up the chain of Command here at this being SUED, Pathetic, Deceiving company and there is so much more people under the CEO and COO to speak to in filing a formal complaint.

I had the installation done by September and it wasn’t turned on until the end of December. I was told that there was confusion between PSEG Long Island and Vivint upon information that was required and that took another month. I finally got a notice from PSEG that everything was okay and that it would be turned on. Then I got a phone call from a representative of Vivint that had no idea what was going on. I told him that I had received something from PSEG and that everything was okay, and he was telling me it would take another 45 days in order to turn it on. At which time, I got a hold of the sales rep and I sent him a copy of the letter that I received from PSEG. He contacted someone at the company, and lo and behold, it was turned on the next day. So, I was a little upset.

We had the representative come to our door and he seemed friendly. He was able to talk us through the process clearly, so we went with Vivint Solar. The process was fast and easy. We met with John a few times and he explained everything. Everything went smoothly and there was really no hiccup. The customer service has been pretty good.

The sales rep was real good. He was open about everything, and he explained everything. Everything that he explained came through, so I don’t have any problem with him at all. We just put on a new roof, and our main concern was that we didn’t get any damage to the new roof when they put the solar on. Through the rainy season, we haven’t had any leaks. So far, so good. It’s just that I don’t know what my production’s gonna be because we’re into the winter and it’s not producing that much electricity. So I don’t really know how much I’m saving up.

The State of Massachusetts gives you a check and Mass Save gives you a check if you go solar. So, it doesn't matter what your tax status is. But the federal government, which gives you the biggest amount of money for going solar, gives you a tax credit and that is naturally only good if you trigger having to pay federal taxes. If you don't have to pay federal taxes because you're retired and you haven't enough things to claim between medical and mortgages, you don't trigger any taxes, so you can't use the credit. So, that's a real bummer and that's one thing I don't like. I would have bought my own panels because then I could've, by now, paid them all off and I'd be getting money from what the panels make.

Going Solar was the thing to do, and we figure we could save a lot of money too especially during the summertime. We have a large bill in the summertime with a pool and AC. The installers did a good job, and everybody was very professional. I've had two people that I could not understand on the phone, however. When we were questioning times and when things were going to get done, the people that I talked to could not understand me and I could not understand them. That was a couple of occasions, but there were other occasions that went absolutely fine. Overall, everything has been fine.

Vivint is good. The reps were honest and good people. They came on time and did everything in one shot. They cleaned after their mess too. We took a chance on Vivint because we got elderly people and we have electricity going skyrocket in the house. Now, electricity’s cheaper, and the lights are not dimming inside the house anymore. Before, when we had everything running, sometimes, the breakers blew out. So far, so good. Everything is running good and everybody’s happy.

Vivint Solar approached us at the BJ's Wholesale store. Cheaper power made us look into solar energy services, and so far Vivint Solar is good. It took forever to get it installed, but that was more the local power company than them -- Vivint's ability to deliver is complicated by our local power company, which seemed not very responsive. Enrolling was straightforward and it seemed relatively easy. They did most of the work, and I had to sign a bunch of paperwork. We haven't had any trouble communicating with their reps too. Overall, our Vivint Solar experience has been positive.

I have Vivint Solar's systems for approximately eight years and they are very good. I'm happy with the company. Recently, I got 15 more panels and and part of it was because I had to correct their aerial view from the satellites. It showed the back of my house, which has about 82% of sunlight during the day, and I cut these trees down about five years ago. Initially, when I got the people out here that do the determination, they said that I wasn't eligible. But when I asked them to take a look at my backyard, they gave suggestions on what could be done and that was when they continued on with the appointment for the installation.

A Vivint Solar rep came to the house and it sounded like a good idea so I went solar. Everything was smooth with the purchase and installation. I waited for the approval from the state. They checked and see if I had enough sunlight in there, and the installation went quickly. It took about two months, and then it was turned on. So far, I'm fine with my solar. I've had solar energy for two years now. I got credit in my bill and my bill comes in zero. However, I had a solar put in the second floor for our tenants and they said it hasn't made any changes for them. As a matter of fact, they got a higher bill this month than they had before. They were charging him 60 something dollars. So, they were complaining about that. I'm gonna have to try to call the customer service today to find out what to do about that, if they can just take it off.

Vivint Solar rep Andrea knocked on my door and talked to me. I've been thinking about going to solar for a while, but I did not think it was reachable, and she explained to me how it was. She was phenomenal during the whole thing, and she was there whenever I had a question. They were really attentive as to trying to find a workable solution for me. They offered me several different options and I explored those options with them in depth thoroughly before I made my decision to go with the option that I have, and I've been extremely satisfied with the decision to go solar. The system kicked on on November 23rd, so they got the release from Duke that everything was going well. It has been working great since. I had a positive experience all the way round with the installers who put the panels on the roof, the coordinators, as well as with their contact center and the people in their corporate office.

I had someone come to my door a few years ago when I was living in a house that wasn't my own, and I appreciated the conversation I had with the gentleman at that time. So when I had my own house, I looked Vivint Solar up and sought them out. I like that the solar program was a little bit friendlier for the environment as opposed to burning fossil fuels, and I also like to try to save some money. Signing up with them was easy. The registration, sign-up process, and installation happened quickly. Everybody communicated well. If I had questions, they were answered quickly.

I was always interested in solar energy I’ve spoken to somebody before who told me that there was a down payment and a whole bunch of things. Then, one of Vivint’s salesperson spoke to me about their product, explained to me that Vivint doesn’t do a down payment, and walked me through the steps. I was able to get it put on my house and it makes more sense to get my energy from the sun versus paying somebody else to be producing it. I’ve noticed as well that even the electric companies are getting a lot of their source’s from the sun and charging for that. So, going solar led me to have my own source of energy instead of paying somebody else for it.

A friend told us that solar energy was good to use. We also heard about Vivint Solar through him, so we decided to try it. When they were selling the contract, they answered their phone right away. But after that, we're having trouble trying to contact them. I left five messages and they couldn't call me back to explain things. They told me to download the app and that it would tell me everything. But I got the app and everything says zero, so it's not working. I wanna make sure if the system is working or not and right now, we're not sure if we're using the solar energy or what kind of energy we're using.

Someone came to our front door and they planned to talk to my husband about solar energy services. But it was the fact that it wasn't gonna cost us anything if they were gonna do it, then it sounded good to him so he went for it. The enrollment process went smoothly and now, our PG&E bill has gone down. The representatives were very professional, very nice, and very eager to please. We haven't had any problems with anybody that's come to the door. We're very pleased with Vivint.

I’ve always thought about solar energy services and the guy I used to work with put solar panels up on his house. He showed me zero electric bill, and how it was a lot easier, cheaper and cleaner. So, I started looking into it and when the guy from Vivint Solar showed up at my door, I went for it. The guy gave me his personal number, so I just texted him any time I had a question. He got back to me either that day or shortly thereafter. The reps at Vivint were easy to work with. I liked their customer service and I didn’t have to do a whole lot. I just had to leave my side gate open a couple times, and it was effortless.

We were in the market for a solar company because we always had a higher bill. Our bill was $500 a month and we wanted to try to reduce that. We came across Vivint, we interviewed them and we went with them. Signing up with them wasn't too difficult. Once they got through checking your roof and making sure you had the right direction, you were getting enough sun, and then developing their plans as far as if the system that they were gonna put on your roof was reasonable. After that, it got difficult. It wasn't too hard for them to get out here and put the equipment up, but after that, it just dragged on and on, getting it hooked up, getting it online, getting it to pass codes, the inspections, etc. I had two systems on my roof and both of them went that same direction.

I can not describe how absolutely horrible our experience has been with Vivint Solar. We sold our house two months ago and are still dealing with billing issues and no one seems to know how to fix it. My husband has been on the phone every week for two months trying to get it fixed. We are constantly told that a supervisor/manager will call and no one does. We are told it will be resolved in a week and it never is. We called today and they said it will be resolved in a month. NOT LIKELY!! We are at our absolute wits end with this company. If you are considering going with them, please run in the opposite direction and save yourself a whole lot of stress and time.

A friend recommended Vivint Solar and he gave me a number of one of their agents. The enrollment process was fairly easy. The representative explained everything in detail. We went through the process. We went through all the steps that he made us go through with the contract. I'm happy with the service. Everybody has been very helpful and professional. Everything has been going smoothly.

I wanted to reduce the price of paying for electricity and the environmental impact. I just had the system installed and everything went along good.Initially, when they got the final approval from the county for the switchover from the utility company, it seemed they had a little delay in terms of actually seeing the kilowatts that are being produced from the panel. But now, it’s working. I’m able to see it. Also, I'm having problems registering in the system and getting some number. I don’t have all the records and I was trying to get in contact with Vivint to get the information that I need to supply to my state government. I spoke to the sales rep and he gave me the number to contact the people at Vivint, and I was in the process of doing that but now with the Christmas holidays, I haven't had time to get back to them yet. But I plan on getting back in touch with them because I need that information.

My Vivint Solar was just activated a month ago and I’m satisfied with it. I'm able to help the environment. The salesman came over and he took care of everything, the permit, etc. Their enrollment process was easy and the installation was good. I’m waiting for a small repair on our roof. But other than that, the experience was good.

When I bought my home, Vivint Solar's system was already installed. I made a couple of calls to Edison and Vivint made sure everything was going smoothly. Their tech came in and did the fixes that the system needed. Since then, the system has been producing energy. My experience with Vivint has been going well so far.

It's been good with Vivint Solar including the enrollment process. It took a while because we had issues with our sign-on, but other than that, it was fine.

I wish I never went solar through Vivint. Three separate times, I had a different manager so it was very difficult to communicate. Also, the delay of the process made us not trust the company anymore. Things have been terrible.

Vivint Solar's rep was great. He set me up with the number of solar panels that I wanted. Whenever I called, he was available either through email or through a phone call. Signing up went fairly smoothly with him. Though we had a bit of difficulty with the installation, Vivint was on it. As soon as I called the representative, their technical support people tried to set me up already.

I’ve looked into going solar in the past with different companies. From the experience of other people that had them, even though they had solar, they still had a true-up bill. My mother-in law still had to pay over $2,000 after having solar. So I didn’t see any benefit out of having solar when you still had to pay your solar bill and a true-up bill. That kind of slowed me down from getting Vivint Solar a while back until this last time I talked to Justo. He said that they had a different system of doing it now and they can do over 100% on my roof. It sounded a lot better. There would be leasing of equipment. There was no buying equipment, so I thought it was a better offer now than what it was back then.

Rep is friendly, he can only control so much. System installed early February 2018, still have yet to have approval to activate it. I spent $5k to have trees removed for this system figuring I would get that in return due to my savings. So far I am out $5k and still have the same electric bill. 9 months is ridiculous to have to wait for people to “approve paperwork” when everyone on my street has solar.

I was outside one day and a Vivint Solar gentleman was going through the neighborhood. This is the second time they came through. They had come through two years before, did the whole thing, gave me the plans for the house, went through the house and I was all for it. And then, they wanted the plans for the house and I didn’t have them. I had no idea where they were. I couldn’t find them. They said, “Oh, that’s not a problem. We’ll send it through the county for you.” Then all of a sudden, they didn’t wanna pay for the plans for the house. And I just never heard from them again. That really made me mad.

We pay a lot to our electricity provider. Our neighbor said it's better to have Vivint's solar system on as it would be cheaper for us. We went with them and their installers were very polite and helpful.

I stopped by at the moment that the individual from Vivint Solar was talking to my uncle about the rates, and I became interested in solar while I was listening on to it. The enrollment process was good. It didn’t really take that long because the individual was talking to me and my uncle at the same time. It was roughly an hour. The rep kept me up-to-date and informed. He had answers to all the questions. The installation went good as well. But the only issue that we had was labels. I kept getting rejection letters or notices three times because there was no labels installed. My uncle and I live in duplexes, and his duplex is right next to mine, so both of the consoles were right next to each other.

Someone from Vivint Solar knocked on my door years ago and he was good. I wasn't aware of Vivint then. They laid out everything and it sounded good to me, so we went with it. We originally had 23 panels installed and then we added another 17, which brought us up to 40. Everything was fine in the process with customer service helping us through the second part of putting in the additional panels. So far, everything is good and there's no question in my mind that I'm saving money. We like it.

Vivint Solar came with the house I purchased. It was easy when I started and when I did all the process like putting everything under my name, and their representatives were courteous. So, everything went well.

Thiago and Vivint have been great! Thiago has done a ton of installs nearby in Cape Cod which is what originally convinced me to work with him. He had installed a couple of my friends that were really happy. I’ve been working with him for over a year now. The savings have been great and I've got no complaints. He’s very responsive and was always available to help with any questions I had.

Solar is wonderful and we should’ve done it years ago. We had seen a couple of people in the neighborhood put it on their roof, and we thought we’re older now and it might make a difference and help us, and it has. Enrolling was very easy, and the people we worked with were wonderful. When they come and periodically check, they are so nice. They may be working outside the house to check, but they always come to the front door and get permission to be in the yard. And they always say who they are, and we know who they are. It makes us feel very comfortable with them. They have called to check on us to see how things were, and they were very nice on the phone. Our bill with our electric is very low now and we’ve done very well with it. We’ve had a couple of people that do not have solar in the area that have asked, and we have recommended Vivint.

There was a Vivint salesman going around our neighborhood and he stopped and talked to my wife and me. Before he came, I had thought about solar energy services and I was just gonna start looking into it. I went with Vivint and I'm satisfied with them. The enrollment was easy and the installation went well. They were gonna do the installation on the first part of April last year but we kept getting ice storms. I would call and tel them I needed to reschedule because my roof was all full of ice. They never said, "No, we have to come out today." They understood and rescheduled it. Finally, in the middle of April, we got it installed.

I am withdrawing my recent review about Vivint customer service. My problems have been resolved and I am pleased with the results. Basically, this originated due to a lack of communication, mis-information about the solar system, and false information from a third party. I apologize to Vivint and especially to Brandi, who was very helpful in getting all these problems resolved.

I had solar energy through a group called NRG but they were totally inefficient and customer service was horrible. We were not getting any benefit out of the system and the electricity rate didn’t go down. I asked if they could put more panels on but they said they weren't working in the state of New York anymore. Vivint, on the other hand, has been very customer service-focused. They call and follow up. The additional panels that they put up for us has given us some relief in terms of the electricity bill too. With the seasonal changes in the weather, we're gonna have ups and downs – that, we understand. But so far, it's been great. Vivint also has a very good system where you can go online and see what's happening with them.

I can’t tell right now exactly what I’m saving. I need someone to show me how to set up the tools necessary for me to check and see how I stand on a weekly or monthly basis. I also contacted customer service before and it was okay. When I was getting set up though, the process dragged on. The only reason it got completed when it did was because I kept hounding Vivint to get it done. But I’m okay with it. Everything is okay now. I just have to understand that this is a process. This didn’t happen overnight.

A gentleman came to the house and told us about Vivint Solar. He was really good in convincing me that I didn’t basically have to pay any money upfront and my bills were gonna be cheaper than they were. So, that was pretty much a no-brainer. Everything has been fine. I've got one bill and so far, I'm satisfied. It’s saving a dollar and going solar is going green.

Though Vivint's enrollment process was long, their salesman was good. He made it easier but not everything was explained to me fully. At that point, I wanted something to reduce my electric bill. The system they installed is all clean and sleek. It was inspected properly and electrical work was done correctly. However, they said they were gonna show me the breakdown of how it would all work. But they’re not telling me any details of how the system accumulates kilowatts that I’m gonna get back to reduce my bill.

We spoke with their representative, and we felt that it was fitting for us since we didn’t have any out-of-pocket. We anticipated that the enrollment process would take some time, and we went live on September the 9th. I’m pretty technical as far as accounting because that’s my profession, and I did a spreadsheet so that I could compare the cost of solar as compared to the Nevada Energy bills that I got on the months of September, October, and November of last year, and December, in comparison to this year. The first one was during the month of September, and the comparison on my spreadsheet showed that I saved approximately $115. This month, which would have been the October bill, I found that it exceeded my Nevada power bill from last year by about five bucks. But when I went to the initial consultation with them, they said the production is gonna be a lot less during the winter months. So I didn’t figure I’d make a federal case out of it.

Vivint Solar's rep was very knowledgeable and straightforward. He had a clean kind of appearance about himself. I like how it would be at no cost to me to go solar and I went with them. The installation crew was on time and everything went well with the construction. I'm very happy with Vivint.

My rep Brent is amazing. Any question I’ve ever had with him, he has not only answered it, but he has taken his time to really make me feel comfortable about everything. When I was refinancing, I had a question and I sent him the forms, and he read over it. I was told I had a lien on the house, and he looked into the paperwork and said, “Nope, there are no liens. You’re good.” So, whenever we send him a form, he’s been on top of everything. Everything else has been perfect. It’s been a great experience so far and I’m really satisfied.

For the most part, my experience with Vivint Solar has been very good. When I enrolled, they were very thorough and explained everything a number of times to make sure I understood. They’ve been very helpful. When I didn’t understand how to do things, they’ve re-explained, came out to the house and helped. They did all the permits required and remarkably reduced my electric bill from about 300 down to 125, and then the PG&E bill was $1.98. But I called them the day before yesterday to let them know that the roof is leaking where they installed. I told them I needed somebody to come out and throw a tarp over it so that the amount of damage on the inside of the house is reduced. They set up an appointment to come out. I have not heard from them. I’m 72 and I don’t want to get up on the roof to put a tarp up there. Moreover, it has been raining for two days and the blister on the dining room ceiling is getting bigger.

I've been seeing more and more solar panels on houses and said that there has gotta be something to it. The Vivint Solar rep, Richard, helped me quite a bit. He sat with me and explained everything and how much it would be a month. Moreover, there was no cost to put the solars up and if 20 years from now I don’t want them, they take them down without any cost. I figured I had nothing to lose and I have to trust in somebody. He seemed very trusting, which was why I went with it.

Vivint Solar came out to fix a simple issue with my roof leaking due to the solar panels. Vivint removed the panels, fixed the leak. Left main detached from the panels since September. I have been getting charged for production when the panels didn’t produce for two months on the Vivint end and PSEG (THE POWER COMPANY) has been sending us astronomical bills. I called to rectify the issue and was hung up on the first time after demanding a supervisor. The second time I requested to speak to a supervisor and was given the run around, transferred a few times and then was told all the supervisors were too busy with other callers that someone would call me in an hour. 3 weeks later I am still waiting.

Steve from Vivint Solar came and knocked on our door. I work from home, so I answered the door and he told us about the cost savings that were involved, and with the energy rates rising in California, it would be a good idea to consider. We didn’t move on it right away. Steve came back a number of months later after more of our neighbors had jumped on board, and my husband happened to be home from work that day, and he talked to my husband. We decided to move forward at that time. I was given all the link and then I went on and enrolled. We’re satisfied going solar.

I had an excellent experience with Vivint Solar's customer service. I was impressed by their expertise. Going solar has been good for me so far.

I liked the way the consultant discussed things with me. He seemed to know what he was talking about and he explained everything to me in detail, explained to me what my payments would be and broke it down for me. He went over what the process was and what would happen. He was very thorough and I appreciated that. I leased the panels and so far, I’m very pleased.

My daughter who lives across the street brought this chap from Vivint over, banged on my door and said, "Hey, we need to have this stuff." I said, "Sure, why not?" So, I put it on my house and the house I own across the street. In the process, we had to remove our tile roof and put in a wooden roof and tile back over it. We also threw in 17 inches of insulation, which we would not have done and we're very glad we did. They had to check the satellites to see that everything was copacetic, and it went along nicely. For my house across the street, it was a different story. They put all the panels up there and for some reason, it took about 40 days to get things turned around. It had something to do with an old sentry box, which I had two inspectors look at. So, they had to replace that, and it keeps the place from burning down. Everything has worked out fine. They have the best deal that I've seen so far.

I like the presentation that was made. I have quite a few family members that had different companies, and they went out of business. But I felt kinda very secure with Vivint Solar. The men that installed the solar panels were excellent. I stood outside and watched them double-check each other’s work. I was very impressed with the way they handled everything. This was way back in May, and I just got turned on in October. I am still waiting to find out how much of a monthly bill I’m gonna get charged from solar. I was told probably around $70 to $80 a month. But other than not knowing how much this is gonna cost me or if it's gonna be between $70 and $80 a month, I’m very happy.

Vivint started to install panels on wrong side of my 1 week old brand new roof and then removed the bolts and left damaged shingles all along the roof line. Never said a word to me about it. Now I am selling my house and the home inspection stated we had damaged shingles. My roofer inspected same and stated this was done by Vivint not the roofers. I called Vivint on Nov 1st and no one got back to after being on hold for over an hour. Now I call again on 11/7 and damage resolutions mentions they will come out 11/25 a month after my original call.

Solar sounded like a good idea until I got all the information about it. A Vivint rep came and said there would be no charge for me and how much I could save. Then it took them a while to put the solar panels in. They promised they'd show up and then they didn't. It was no big deal but after they installed the panels, I got a bill that said they had deducted almost $300 out of my account. That put a shock on me 'cause I wasn't prepared for that. So I'm on a tight budget. I contacted Vivint and they said that the next bill I get wouldn't be that much. Then, I told them that if I gotta pay something, they need to bill me directly and not to take it out of my checking account.

I have Vivint's security system and I got interested going solar for I thought I would save money. It was simple when I enrolled with Vivint Solar. But I’m getting a bill from Vivint and from the electric company. It’s a little confusing, but it’s all right. Vivint said that my billing should be directly through them, which has nothing to do with the electric company. So, I shouldn’t be paying the electric company and I should just be paying my solar bill. I'll recommend Vivint Solar. They didn't do anything wrong.

A salesperson from Vivint Solar stopped by and explained everything to me. He looked at my bill once and told me what I would need. I agreed to have it installed. They sent an inspector over the house to look if it was feasible and he didn’t like the roof, which I knew I needed it replaced. I hired a company that came over and replaced my roof, and then somebody else from Vivint came out and looked at my electrical panels. They looked at everything and everything got approved. Within a week or so, I had new solar panels installed but it took a while until it was activated ‘cause of the permits for the city and the state.

Two representatives from Vivint drove directly to my home, knew my name and appeared to have information on my family. An appointment for a visit was made for the next evening. A different representative came over. I was upfront about the fact that all I was interested in was information on out of pocket cost and a comparative on the ownership plans and return on investment projections. I disclosed that I was not ready to purchase yet but maybe at the end of the year I could consider more seriously. But owning my panels was the only option I'd consider.

There were guys in the neighborhood walking around, giving information about Vivint Solar. My husband talked to one of them on a couple occasions while they were out walking around and then the rep came and sat down, and talked to both of us about it. He answered all of our questions. So, he knew a lot about the product that he was promoting. For the installation, it was like one day, I came home from work, there was a bunch of guys on the roof, and I didn’t even know they were done installing the system.

I wish I never was conned into these solar panels. The salesman never explained that you pay for what the solar panels PRODUCE. NOT what you use. So that's their HOOK. They tell you your KWh price is 4 cents lower than PG&E's and panels will be designed to cover your average usage. My panels are generating more than double what I use and this is October. God help me when the longer days of spring & summer come again. My 1st bill which hasn't even come in yet is tracking to cost me double based on the KWhs produced so far. Once I figured out what a mistake this was, I contacted Vivint. This was just a few days after the panels were turned on. I've pleaded with them to reduce the number of panels on my roof only to be told I can possibly get a "performance adjustment" but only after 12 months of bills that are going to be double what my normal utility bills would be.

Solar energy seems to be the hot topic of the current day and age. Everybody’s doing it. Enrolling with Vivint was easy, but very long. We applied last August and we had it installed in January, and it didn’t get approved until July. So, it took 12 months. But it was because of our city and state. My bill hasn’t gone down nearly as significantly enough. It’s not saving me as much as I had hoped. It’s disappointing. I thought, after all that, that I would have my socks knocked off, and it has not happened.

I signed up with Vivint Solar by a gentlemen working in my area. He was all hands on and promised to assist in getting the SREC and all of the other "promises" made to control costs, but once the sytem was installed he was like a ghost. Jump forward and I find out he is no longer working for Vivint, so I call the customer service line only to be told, "We are not responsible for signing you up for the SREC program." Well as a consumer if your company makes promises, your brand should stand behind them or at least provide some guidance for your customers on how to execute on the promises your company made when you sold me the product. Overall, I didn't rate 1 star because the system works well, however customer service is lacking at best. White Glove treatment until the install is done, then a bunch of empty and false promises. Buyer Beware.

I am trying to sell my home and I need copies of my bills to show potential buyers. I have been unable to obtain these as well as a buyout bid after days of talking to various departments and representatives. I feel that having these panels on my home is making it hard for a potential buyer to get financing. I feel like I have been scammed by the Vivint company as they led me to believe selling my house would be no problem. I regret the decision to put these panels on my house and feel that I am a victim of their predatory practices. I would warm anyone against getting solar through Vivint. I am worried it has made my home unsellable.

Going solar is gonna be that way from now on and it's good that we've done that with Vivint Solar. Enrolling wasn’t difficult. I just had to pay attention to the guy that sold it to me and do what he said and sign what I needed to sign with one exception. He was a very good salesman. He was very friendly, nice, and kind. The solar panels were operable in August. I'm satisfied with it.

The experience with Vivint Solar has been fantastic. We heard about them through a friend and due to the high cost of gas and electric, we decided to go to solar energy services. The customer service reps called and notified us before coming but I need to find out if I’m getting my bill online or in the mail.

We had a general idea of how solar energy services worked and thought it would be something we might look at. The salesman was lovely and he has kept in touch, and that’s great. The process was not too cumbersome although probably longer than we expected at the time but I wouldn’t complain about it. We purchased as opposed to leased, and a lot of information goes on that afterwards that we didn’t recall hearing about. So, we had to have a few phone calls afterwards to understand some of the details. We didn’t get a copy of the agreement and so, we made a request for it. Once we had it, that helped us understand better what the specifics were. Also, the process of enrolling in all of the rebate programs was more cumbersome than what was suggested to us.

I was out front and I talked to Jeffrey, the rep from Vivint Solar, who was going door to door. My parents have always had Vivint. They were treating them good and I wanted the same treatment. They have excellent customer service and I’m satisfied with going solar. The electric bills are affordable now. I’ve only gotten one bill since then but it was way better than what I was paying before.

The Vivint Solar rep was great. I enrolled that day he was here. I've had them for about five months and I'm happy. It has been a very smooth experience and our monthly bill has gone down.

I liked that there was no out-of-pocket and I also liked the savings I would receive. And once I spoke to the Vivint Solar salesperson, I found him excellent. He allayed a lot of my fears and I was really happy with him. The only problem I had with them was no one came down to show me how to use the internet to get into my account. I thought the sales rep would be the one to come back and show me how to use the internet, but he didn't. I'm sending them checks for payment rather than doing it over the internet. Also, I have no idea how to get in to read what's going on. But other than those things, I'm very satisfied. I did the right thing.

I had been thinking about solar energy 'cause I was downsizing to a small house and I was looking for any way I could try to save some money. My friend told me about Vivint, and the rep came to the condo I was living in before I even bought the house. He explained to me the program and I liked it. So far, everything that the salesperson said was gonna happen in a certain time period did happen, so that was a plus. Josh went over everything with me with a fine tooth comb, and once I signed on the dotted line, things started happening.

Vivint's reps encouraged me to go solar, stating that by 2020 California will have it compulsory that the future houses be on solar. They said I can be qualified for solar because my monthly bill for SDG&E is over $100. They introduced me their program, and with Vivint's reputation and the experience of some of my friends, I went with it. And now, I'm 100% satisfied with that decision. I just wish that in the near future, I don't have to contact the billing section or my agents to send me my monthly usage. I already talked to the billing section for them to send the bill to my Cox email. It should be automatic that they send it out every certain day of the month, not me contacting my agent. Other than that, the service is okay. I referred it to my friends and two of those I have recruited will be having their Vivint Solar installed.

We have to take care of the world and solar energy services is a better solution. A friend of mind was getting it and told me about it. I called and looked into it, and found out about Vivint Solar. My salesperson was a lovely and very nice man. He explained things very well and I was very impressed with him. I’ve had a couple of problems getting the bill right though. They kept sending me the bill even though we have made arrangements so, the billing was disappointing. My first bill, which is the only one I’ve gotten, was $185, and it was expensive. Hopefully, it will get less.

Good afternoon. My experience with Vivint has been a nightmare. Sales was lovely and the install was scheduled. The team arrived and had completely incorrect plans and incorrect panel number. The drew up plans over the next couple hours, and could install close to but not to the level of power contracted originally. After a couple months, the system went live. All service, payment, etc. is done through a portal. After many attempts to log on and related conversations with IT and customer service, I still do not have portal access. The bills are piling up and the calls are coming in furiously. I need my access resolved prior to paying for service I am only partially receiving. And, my plan was to modify my use based on power generated from their panels. Of course, that is not possible without being able to view generation, use, cost, etc. Beyond frustrated.

Vivint Solar knocked on my door, I let them in, and we talked. I wanted it all along but I couldn’t afford it. With the program they presented, I couldn’t say no. Rachel, the rep, was great. She gave me all the info, was very straightforward and pleasant to work with. I’m very satisfied with my decision to go solar.

One of Vivint Solar's people came by and she was very personable. She sat and talked with me and my husband, and we decided to do solar. The enrollment process was pretty good. She stayed right here through everything. WHen the installers came, it idn’t bother me to have them around, and it didn’t take them long do the work. They were concerned about their work. They went about their work with no problems with interfering with the household. But it took almost three weeks to get it live due to PG&E’s hang-up.

The salesperson of Vivint Solar was really nice. He needs a raise. I needed solar panels because I noticed that the feature is better. And I'm 100% happy going solar. Enrolling with Vivint Solar was easy. The customer service was really professional and friendly.

My son referred me to the agent who installed the alarm in his house. We already have SolarCity but the panels weren't enough, which was why I talked to the agent and he said he will add some more. He was polite and courteous but he told me before that I will not pay anything and now, I’m being deducted from my checking account. Still, I’m satisfied with Vivint Solar and the people who installed the panels were good.

First off, I just want to say that I love having solar panels. However, the problems I’ve had with trying to get Vivint to fix a leak in my roof (less than 6 years old) using their insurance policy has been very frustrating. My roof started leaking water into my daughters bedroom due to damage from the solar panels and I reached out to the damage resolution department. They quickly sent a rep out to take pics of the damage. The rep first tried telling me that he couldn’t find the leak in my attic. Then the rep tried telling me my problem was a piece of cardboard had fallen down and that it just needed to be restapled to fix the problem. I had to send him back into the attic 3 times before he found the leak. I was then instructed to keep in contact with my District Manager rep Nicholas ** for additional information on the overall process.

Solar energy services are gonna help the world in the long run, which made me interested in solar energy services. Vivint Solar came to my door six years ago and the rep knew exactly all the details. He was very knowledgeable. I’m very satisfied with my decision to go solar and I would recommend Vivint Solar. My neighbors asked about them, and I told them to go for it and gave the salesman's number.

I am a widower and I have been monitoring my gas, electric and water use and gotten them down to minimums. I wasn’t interested in solar panels but the roving sales rep from Vivint Solar answered all my questions and explained how there are different ways to purchase solar panels, and I got one. When I set up appointments over the phone, the reps were knowledgeable and friendly. Everybody kept their appointments on time and the people showed up on the time I set aside to meet with them. Plus, the installation was great.

We got a paper in the mail suggesting that we were able to get solar panels for pretty much free. We looked into that and a representative came and we said yes. He was great and he explained everything very clearly to me and my husband. He answered any question that we had and he was honest, which was what we liked the most. It has been a couple of months and we’re very happy with Vivint Solar so far. I’m very satisfied and I would recommend Vivint Solar. I’m convincing my sister to do it too. She asked if we were saving money. We are and it’s great.

I wish I never was conned into these solar panels. My electric bill has been increased in months that previously only cost me about $20 a month. Now I'm trapped into a 20 year contract and no one will ever buy my home with these things on it. If I could go back in time I would report Vivint for soliciting at my house in the first place and NEVER let them in to give me a speech claiming I could get out of the contract and I would save SOOO much on my bill every month to the point of probably not even paying my electric company and it would be no problem to to ever remove the panels to have work done. ALL LIES.

Enrolling with Vivint Solar was easy, but I had to wait for all the permits from the city, which was the big problem. They also haven't put the batteries in yet. The first bill I had was 12 bucks, but all of a sudden, they gave me a bill for 150 this month. But overall, the amount that I have had to pay has been a lot less since I switched.

My bills were too high and I looked into solar energy services. I had a very good experience with the Vivint Solar team when they were setting up and the service has been fine in the house on 113. I’m very satisfied with my decision to go solar.

Vivint offered a program that looks very good that it made us go solar. We've had it for about six weeks now and I'm waiting to see what this month's bill will be for PG&E, hoping it will be a lot lower.

Upon purchasing my home with a Vivint solar contract already existing my roof needed to be replaced. There is no question in my mind they did not properly inspect the roof before installation of panels. The contract started on 2016 and roof repairs were needed in 2017 shortly after I purchased the home with the contract already in place. I have heard this now from dozens of people who have experienced the same thing with Vivint in my area. BBB has hundreds of complaints on record as well. Many exactly what I have experienced through this company.

It was very easy to enroll with Vivint Solar. I was told it would take a while for everything to kinda catch up. But the billing that I’ve received so far from Vivint hasn’t been very clear. The verdict is out on how well it’s working because I don’t think they’re hitting properly. It is very difficult to get ahold of them, and that’s not a very appealing thing. It took me three different days being on hold for multiple minutes to get ahold of customer service at least twice now. I use the phone numbers that are listed in the app and on the website, and it just took me into a prerecorded elevator music, and I’ve hung up after 20 minutes because I don’t have time to wait that long without ever speaking to a human.

The town subsidized Vivint Solar ‘cause I was flooded during the superstorm Sandy. Some of the grids got messed up, so the town paid for everything. The guy came and gave me a breakdown of how many panels I would need based on my electrical bill. The installation went very well. They came in and knocked it out in one day. They had to communicate with JCP&L, the electric company, to allow them to communicate with their system, and I had to wait two weeks. Then I got an email saying I could turn a switch. I did, and everything is working so far. They gave me the option of moving the panels if I didn't like where they put them, which I didn't ‘cause I have a weird setup. They moved the extra ones onto the main roof, and they were willing to work with me.

We have 3 Vivint Solar systems installed on two houses. We live in a fire prone area of California. PG&E is the power source and they have instituted power shutdowns in high fire weather conditions that once enacted can take up to a week to re-establish power. Vivint has adopted a policy of only offering battery backup to new customers leaving existing customers out in the cold in case of power outages. Furthermore, existing customers can not use a 3rd party battery backup system unless they own their Vivint system. Thus, existing Vivint customers are completely locked out of being able to use battery back with their Vivint Solar System. I am extremely disappointed in this corporate policy. It shows they are willing to throw their existing customers under the bus. If I had known this prior to selecting Vivint, I would have not used them. Buyer beware!

A friend of mine got solar through Vivint and he recommended it to me. He gave me the number of the person he dealt with, and I talked with her, and she was great. She was very forward and very interesting. She knew what she was doing and she made recommendations. I'm still not completely hooked up, but I'm liking what I'm seeing so far. The electric company was out this week to install the new meter, so I'm told it will be all set up any day now. The only thing is that everything takes forever to get through the government's processes and it's outside Vivint's control.

Enrolling with Vivint Solar was pretty easy. Cole came over, visited for a while and talked about it, and I had a few questions. The installation was done. I left the gate unlocked, and they came in and did their thing. I've had solar energy now for a couple of months. The switch wasn’t noticeable. If you walk in the house, you wouldn’t even know that I had it. I’ve had a couple of automatic bill pays and $110 a month and that’s half of what I was paying. The bill I had before was about $230. I’d recommend Vivint Solar to anybody. My daughters and sons have asked me about it, and I told them about it. I said, “If you guys are gonna stay in your house, I would recommend you have it installed. It cuts your bills in half.” I’ve also talked to a couple of neighbors that are interested. And I just passed on some business cards to them, and I said, “Here, if you’re interested, make it happen. But it takes a couple of months for it to get going.”

Signing up with Vivint Solar was really easy. The guy that we spoke to was really good. He stayed in contact with us and kept us up to date with what was going on. The crew that came out here was also really good. They even assisted with painting our pipes to make sure it match the color of our house because our HOA's big on that, and once it got done, they cleaned up everything. We then got our inspection and we got the system turned on really quickly compared to what most other people experienced with NV Energy. What I paid the power company and Vivint for the solar was about 60 bucks cheaper than what I normally pay for the summertime, and we had really hot summer days. I'm waiting for the winter months to come to build up credits, but so far, I'm pretty happy. Vivint is a totally awesome company.

It takes too long for people to get Vivint. I have two friends that went with a different company because Vivint's timing was too long to get them set up. They would have gotten Vivint Solar too if it had been faster. In my experience, it took a little long to get everything done and set up, but once it was done, it was great. The first couple of months, it was resetting all my inside appliances, but it stopped doing it. So far, so good.

I had checked in with solar a while back, but as far as I was concerned it was too expensive and I didn’t really need it. When vivint Solar contacted me, they said that they would put the system in for free. It wasn’t gonna cost me much of anything and it was gonna get the cost down to $0.20 a kilowatt-hour. But I got a bill from SDG&E for $182 and I got my first bill from Vivint for $56 when I wasn’t even up and running. After I just paid SDG&E $182, they billed me for another $144 so I don’t see how I’m saving money. I live by myself and don’t run air conditioning and that means it's very unusual for me if I paid over $300 for electricity.

Sure, you will get savings on your electric bill but dealing with Vivint may not be worth it. The Sales people are super helpful until your system is turned on - then they literally stop responding to any voicemails or emails. They consider QA inspections on the install as optional and I requested one anyway and it has been months - no calls or anything. The customer service line gives you the run around and you cannot get resolution and the wait times are usually 20 minutes each time you are transferred (which is at least 3 times on average). I am trying to change my email address on my account - 4 people later and it is still not resolved and this is the simplest request. Oh, and the online account does not allow you to change your email. It says it did but then you log back in and it reverts back to the old one. Absolutely ridiculous! This was a huge mistake! I am fed up.

I live in California and PG&E has gone bankrupt twice, and I don’t know if I can rely on them. I went with Vivint Solar and it's going well as far as getting it installed. The four gentlemen who came out to the house did a great job. But with the followup, sometimes, it’s very difficult to get ahold of Vivint through customer service. I spoke with the manager last time because I agreed to continuing the solar and then I told them to really improve it. When I dealt with the finance department, that was excellent. The young man that was willing to serve and then, set up my account, and everything was a smooth experience.

I’ve always been interested in solar energy services, but I didn’t know how I was gonna be able to do it until Reggie came by and knocked on my door. My wife answered the door and said she didn’t wanna make that decision without talking to me. She told him to come back another day when I was there. They came back and we signed up that day. Enrolling with Vivint Solar was easy.

Vivint cheats and lies to its customers. It promotes that you will pay lower for power, however this is not true. You pay a higher rate with Vivint. They say they give you a discount with auto pay. Not true. They charge you a fee if you don't pay auto pay. This is deceptive. They do not give a discount at all.

The salesman from Vivint Solar was a nice guy and I liked that by going solar, I’m gonna save money. The service was well, nice and clean once they did it all on my house, so I appreciate the job they did. I have it going on two months now and I’m satisfied with my decision to go solar. It was a good experience.

We started off great. The sales people and installers were fabulous and then the problems began. It took from February until August until the panels worked. We had to call Vivint Solar every few days. Every time something else happened. Miraculously the panels were allowed to start in August. I waited for the requisite month to get the State Certification Number. When I did not get it, I called NJ Clean Energy. They told me Vivint Solar made a mistake on the application and they had to fix it. I called today and spoke to a useless person at customer service and to a supervisor, Nameha. They told me to email filings... which I did... of course there is no response or recognition that this email was received and to top it off Filings has no contact information.., there is no way to call them. This company is really atrocious and the customer service is deplorable!

I like how we could get 100% of our electricity from solar. We went with Vivint and everything has gone well so far with them. They’ve been excellent, very knowledgeable and very easy to get a hold of.

I'm not pleased with Vivint Solar. The system has been installed for about three months now and it worked initially. However, for the last month, it has not worked at all. There were some other issues as well with getting it connected to Southern California Edison. So, it’s generating electricity, but it’s not reporting it to anybody. Vivint Solar is working on it but I’m not happy with their speed of getting it fixed. Every one of the people that I speak to are excellent. If they ask, “Would you hire this person?” I would hire them in a minute. But the problem is the people behind the scenes aren’t paying attention to the details. I was really excited about doing this and I thought it made sense to me doing it with Vivint as opposed to outright paying for the solar system, but it just hasn’t worked the way I thought it would.

The rates of PG&E were going up and I was wanting to stay with a lower rate. Somebody from Vivint Solar knocked on my door and I enrolled with them. The enrollment process was pretty and I’ve been with Vivint Solar for 2 years now. They contacted me to put more panels on my house because my true-up was too high, and so they added 6 more panels on top of my house. However, they didn’t inform me that they had to turn it on at the office when we had my panels put on. So, I went two months without being able to use my extra panels. Other than that, the customer service has been good and they’re always trying to help out, so I appreciate that.

Ryan, Vivint's rep came to our door and had a good presentation. We decided to pull the trigger and enrolling with them was a very easy process. So far, we've been very happy going solar.

When my next-door neighbor had their solar done, Vivint Solar came by our home and talked to us. They didn't come back right away, but when they did, we decided to do it. We got solar as we were interested in saving money. Also, we enjoyed talking to the representative very much. When the guys came out to install the panels, they were very good and they covered up all my porches. They also cleaned up everything. So, it's perfect.

The set up with Vivint Solar went good. Terry was the one that talked to us first and he was great in setting us up. We've only had one bill since having the solar up and it was $25. With Vivint Solar, we’re getting charged on what we use. So far, it's going all right. We added panels, and we have 18 now, so I'm expecting a 0 True-Up bill.

These guys are the best!! They were on time. The warranty is 30 years what more can you ask? I've had no problems with the installations or the app. Everything works fine. Solar power is the Future!**

The process started off slow (our choice) but picked up pace and ended strong. We took our time researching but Vivint was ready and waiting so when the decision was made the process went quick and smooth. The install team and electrician was excellent. Our sales representative, Matt ** was always available and eager to help! Thank you so much!

I guy came up to my door, and I didn’t have to have my dog chase him away since he wasn’t pushing sales. He answered my questions. He even answered questions I didn’t know I had until after he brought up a statement. I was well satisfied with my decision to go solar. My uncle is gonna give Vivint a call in a couple of months once he gets everything settled at his house.

When the Vivint lady called me to tell me how to turn the panel on, I followed the step by step procedure, but it never worked. I explained to the lady, “This box right here is missing something because it had a big hole.” She told me, “I'll call you back next Friday to make sure it’s working or producing the energy.” But she never called me back. I called Vivint twice but was never answered. So in September 18 or 19, somebody went to my house, installed the missing part and left me a note that the panels are now working. I checked the box and it’s true, they installed what was missing. But when I checked my bank account on September 22 or 23, I saw that Vivint Solar pulled out 70 bucks when this panel is only working for three or four days.

Vivint came out and told my mother she would never receive a bill or have rate increases. Being elderly she trusted the gentleman and read/understood as much as she could on the contract asking him questions when she didn't. He completely lied to her through all 3 presentations and now that I am helping with her finances I find out that she does receive monthly bills and her energy rate goes up 2.9 percent every year. Again she is elderly and takes medications and probably should have never even been allowed to sign on her own but read your contracts carefully.

They have now charged us for 18 months worth of electricity that their panels did not provide. They are not responsive to our requests saying they will get back to us but never do. Our total electric bill also went up. Be sure to read the fine print — you are stuck with them for years - even if you sell your home.

We had all our Vivint panels installed in May and we were online easily in June. We are already generating power from solar now but I was told I would have to wait six months. Our bills from them are just astronomical. I have never paid this amount of money for my electric bill. And that's with having Vivint and my electric bill. My bill normally is around $350, but my bill from Vivint alone is $350 and my electric bill is $176. This month was higher. I’m freaking out. I didn’t expect this. I’m paying more than I ever have for something that I was supposed to be able to save money on. That's the whole idea and if I’m not saving money, then it doesn’t make sense. I’m not really happy.

One of Vivint's selling points was being able to relocate the panels to a new address. I recently moved and I have had the absolute worst customer care with Vivint. I have been trying to relocate my system for weeks and weeks and time after time I'm told the exact same thing.... "we will call you". It's been extremely frustrating. I am paying Vivint to produce solar in an empty house and paying my new home without solar. They are great before the sale, afterward is a different story. The worst customer service post sale.

I liked the sales at Vivint Solar and decided to go with them. Also, no one else had approached us with a proposal. The enrollment was good and the reps explained everything very well. The customer service followed up on everything they said they would do and I was very pleased.

Updated on 10/28/2019: I ordered a system and gave them $1000 deposit. I cancelled after 6 weeks because I could not get in touch with anyone at the company. After 3 months of trying to get my deposit refunded I have almost given up. I wrote a review on this site on 9/22/19 and got a "concerned and caring" response from the company saying someone would get in touch with me to resolve my issue. NOTHING! Their tactic appears to be to stall until you give up. BUYER BEWARE WITH THIS COMPANY. IT IS A ONE WAY DEAL. IF YOU HAVE A PROBLEM YOU'RE OUT OF LUCK.

I've had good experience with Vivint Solar. I learned about them from their rep, John, and I got interested in the service as there would be no cost out of my pocket for the materials and installation. Their enrollment process was fair and working with their reps was satisfactory. Other people should give this a try.

This company will switch your energy provider even if you do not go with their services! We went through the process of looking into having solar panels installed. Then after looking at some of the online reviews, we decided not to do it and we notified them so they would not schedule the install. Little did we know, he still switched us from PECO. So we have been paying almost double what PECO charges per kwh. If they visit you, keep an eye on your electric bill for the next 6 months and make sure they don't switch you!

Another company I considered for solar services wouldn't do any work at my house. I ended up with Vivint 'cause they would come in and do all the work. Their service rep came over and went through the process with me. From there, they sent somebody to take a 360-degree image of the house. We had a very long waiting process afterwards. Then, they set up a date to come out and put everything up on the roof.

We got Vivint Solar installed over the summer and I was very satisfied with that decision. Enrolling with them was very easy. They took care of everything and they did the work in a timely fashion. Their reps were very nice and very informative. The installers were very professional and very skilled craftsmen. So far, it works and it has been everything they said it would be. My regular bill went to nothing and my regular power company owes me money right now. I've had plenty of experience with stuff like that, but this one was very good.

A salesman came by to look at our alarm system and then he got us into the solar. He was very nice and thorough, and we were impressed with him, that was why we went with Vivint Solar. I, however, thought that our bills, the combination of electric bill and the solar, were going to be less that what we were paying without the solar. Our solar bill was 161 and our electric bill was 191. So, I don’t know what is going on, and if it is a good deal. I’ve called him and he said to call the Edison Company and to make sure we are on net something. Edison said we are, that it takes a couple of months and then we will get a credit. But, it has been quite a while. While our experience with them was good, I would not recommend it to anybody because of the high bill.

I purchase this system for $48,000 and 3 months later, system is not producing solar. I didn't get a call about system malfunction. I found out when my SCE bill came out $593 and I still responsible for solar loan payment of $355. I call customer service and they sent someone to fix an inverter that went out and they said they do not cover when system does not produce. I am upset that I paid so much money for a defective system, you figure they would have either great products that do break this early or offer some help with SCE bill. I will not recommend them!!! I will try to educate people not buy from them! Poooor quality and poor warranty!!!

Enrolling with Vivint was really easy and convenient. They came out to me and the guy was really funny and personable. I've had them for a month now and I got my bill yesterday, which is due on the 20th. They emailed me the bill amount, but I can’t figure out how to pay it. I keep creating an account, but it’s not sending me a verifying email. Yesterday I was so frustrated, I said to forget about it. Moreover, I can’t get anybody on the phone. I was waiting for half an hour for somebody to come on the phone, but nobody ever came, twice. That was my first time ever calling. I usually just call the guy that came out directly if I have any questions. Solar is a clean source of energy and I’m pretty satisfied with my decision to go solar.

I always try to go green as that is one of my main goals. I went into solar energy services because by going with it you are not paying for your electrical bill as much as you used to pay, and I know that in the long run it is going to be worth it. Enrolling with Vivint Solar was quick, and the installation was good. There were three installers and they knew what they were doing. I noticed they worked safely and I was happy to see that. Ever since the beginning with Shane, everything was professional and straight forward. He did not cover up or make up anything. He explained everything well for me to understand -- the process, how the loan works, etc. I'm happy.

Vivint Solar keeps telling me I owe them money and I keep telling them to send me a bill to see what I owe and why I owe and we'll work on it. They keep telling me that they've sent me bills by email but I've yet to see them. I told them the only things I've gotten from them by email are about a survey or home security. This has been going on for four months now.

Matt was so informative and answered all our questions. He was not pushy but knew we needed it. So far we are very pleased with the results and have told others about this company. We have already started to see savings and look forward to our bill being cut in half.

After signing up, my electric bill is higher than what my PECO bill was. Was promised that it would be lower. I received a double bill $344 because one was not sent last month. I have gotten emails saying that payment was overdue, when I called magically the payment was posted. I did not opt for automatic payments and won't because of the problems I have read about. I also am filling a complaint with my state's Public utility commission.

We had Vivint Solar installed in August. My first bill was $44, but that was a mid-month. And then, I got the notification the other day for the first full month, and it was $160. My average power bill for June and July was $98. But when I paid the August bill, the power bill was $238. So, we paid the power company that, and then we paid Vivint the $44. I'm just trying to figure if that's just because it was a mid-month thing when they activated the system, especially with being summer months. I'm also trying to figure out the difference with it still being hooked up to the power company and with the solar panels. I was doing some reading on the site because I'm still trying to figure out how to read the app and what the savings is and whatnot.

Everything's been good with Vivint. We're having problems with the box, but there's nothing we can do. The solar is working, but they're not being able to read it. The tech is gonna come next Thursday to fix it. I've recommended three people to them already.

We are new in the San Diego area and were paying a ton of money on our electric bill; as high as $700 in the summer. Matthew **, Vivint Solar representative, helped us get our panels installed within a few weeks and we saw instant savings! Now our bill averages $120/month with a credit from SDG&E each month.

One of Vivint Solar's representatives came to the house and he happened to have come at the right time. I let him do his presentation and I thought, "Oh, this sounds really good. I don't have to put any money down, it's marvelous. Let's do it." The decision to go with them was very good. Taylor handled the enrollment process and he had his tablets primed and ready so all I had to do was answer questions right in our home. The process took a couple of months to be completed, and it was not bad.

We’re thankful for Vivint Solar and their follow up service. We didn’t expect to hear from them again after the install but Matt has actively checked back regularly to make sure our experience was a great one!

A guy from Vivint Solar came to my door. Everybody was doing solar energy, so I did it too. So far, my experience with them has been good. Vivint Solar and Edison were double-billing me for two months, but it’s okay now. My only thing is that I haven't gotten my check yet for referring somebody. The reps always put me off to somebody else.

I wanted to be energy efficient and to help protect the environment. I shopped around different places then I ultimately got Vivint Solar because of their reputation and the contract. Enrolling was pretty easy too. I actually knew knew the sales rep, a close family friend. The system has been operational for almost a month now and I'm really happy with my decision to go solar.

If you like frustration and huge bills, Vivint Solar is the company for you. They never show up when they say they will, but they do show up when they’re not scheduled. Customer service doesn’t have any answers if you’re lucky enough to get them on the phone because of the time zone difference. But absolutely the worst part is that my energy bills have gone through the roof. Not only do I have to pay Vivint $80 to $100 a month but I still have PG&E bills. Vivint kept the true up process under wraps, but beware of the yearly bill where you pay for the energy you use above what you generate. My true up bill this year is $1,693. As a widowed public school teacher, getting this type of bill every year is catastrophic.

The representatives at Vivint Solar were excellent. They were very professional and nice. In fact, I would like to refer more. The enrollment process was very easy and my experience was very good. I trust Vivint Solar and I'm very satisfied with my decision to go solar. It saves money for electricity.

I like the rep that I had when I was enrolling with Vivint Solar. He was a nice young man and he was good. But they didn't install the Wi-Fi in the little thing. I had a young man at my door one day, said he was here to check it out. He told me some of them have it in it and some of them don't. This one that they installed at my house didn't and I don't have Wi-Fi in my home or anything. They got ahold of me and said they needed to make an appointment, which took my day and that has happened a couple of times. But they fixed it, because they said they billed me. Other than that, I would recommend them to someone.

Vivint came knocking on our door, and the sales rep was very thorough in explaining how it all worked and any questions that we had. He was friendly and so helpful with everything. I'd been thinking about looking into solar energy, so with him coming to the house and explaining everything, I jumped on the bandwagon. However, I didn’t realize it took so long for each step because you have to wait for other people for the paperwork and all that stuff to be done. But when I called, the rep explained exactly where we were at and what should happen next, and it was hooked up before I knew it. The electric is costing me less because I’m paying Vivint instead of Delmarva Power, and now I’m not afraid to turn on the air or the light.

When we made the transfer, we were still getting some very large bills from our electric company. We thought that once we had switched over, we just have to pay the one bill plus the service charge. We called Vivint Solar, but they never called back. Still, we’ve always wanted to get a solar, so going for it has been a positive. Enrolling with them has been easy for the most part, and the sales rep we dealt with was good. From when they came in to when we were active took about three months because we had to deal with all the bureaucratic stuff. Our sales rep is going to swing by on Sunday, so he is supposed to help us out.

My client said that she's already using Vivint and that it really can save some of my bills. I enrolled and the process was good and so was the customer service. If I had any problem, I would call the guy that did the solar and did the application. Any time I called, he was there and he could answer all my questions. I'm very satisfied with Vivint. Everything was done very quick and good.

We have an alarm system and Vivint Solar called us as a follow-up to the alarm system. The power purchase agreement sounded like a good deal. The installers were very quick, clean and professional. Plus they communicated very well through the whole process. It seemed like everything was above board. They emailed us, kept us up to date on what was going on, communicated with the town that we live in and got us in. However, I got my bill yesterday and I'm a little perturbed right now. It went up about $30 on the first month.

I’m not big on door-to-door salesmen but after I got over that fact, the Vivint Solar salesman was a really good guy. Plus I’ve always actually wanted to do solar and the way he explained it was exactly they way I thought solar should work, as opposed to leasing. Everything has been fired up for about a month and a half now, and it has worked out great. We’re very happy with it. It also went up really easily and I was definitely completely hands off. Vivint did everything with the HOA so that was great and the customer service was very good during the whole process.

Vivint Solar was already installed when I bought the house, and I had it on the house that I sold when I bought this one. Since it was already installed, all we had to do was wait for the girl, and I talked to her on the phone and sent her a couple of papers. When it was time, she called me and said I could turn it on, and I went out and flipped the switch. Having it saves a lot of money.

Vivint Solar's enrollment process was good, and we didn't have to pay for the panels, just for the service. Customer service has been good too, but I don't like the automatic payment. They said I had to do it though, so I did it. I'd rather they send me paper so I could make the decision how to pay it myself. Also, I'm getting two bills, one for the system that was recently put in and one for the old system. I received one check after the extended system was put in. However, I'm not seeing the complete benefits that I desire.