Vivint Solar Reviews

It took a long time to get all of the permissions but worth it.

Rich and his crew were great! Rich kept me informed as to when they would arrive. He explained the process thoroughly. The whole crew went above and beyond to make sure my installation went smoothly. I'd recommended Rich and his crew to everyone. It was a pleasant experience.

Once we learned that the install will occur, we received a text message from Jeff ** about a week in advance, indicating this will happen, including the hour of arrival. Side note - there was a lot of communication - text and email indicating process and install - this was much appreciated by us. The crew arrived, began work, even though we had slight amount of rain. The crew was professional, neat and worked well with each other - a good team. They indicated an install time of 7 hours, and did very close to that. A good clean and neat install, when they left, hardly even knew they were here.

I do not recommend Vivint. Our solar panels were installed in March 2016. Six months later, they are not working. This ordeal has cost us money and considerable time waiting on the phone, explaining the situation multiple times, and getting nowhere. Terrible customer service. After having the panels installed in March, everything was finally “turned on” July 1. Our BGE bill for the month of July was the highest it has ever been in 20 years that we have lived in this house. Considering we were on vacation with the air conditioning turned off for 12 days, our bill should have been much lower. On top of that, Vivint double billed us, and NO electricity from the solar panels was going into our system. Vivint called this an “estimated bill” which we were required to pay even though we were getting nothing.

Kim is great! She took the time to explain everything to me and was very respectful of my needs. I can't wait to see the benefits of solar on my home.

My experience with Vivint Solar was very easy and pleasurable. Kelly **, Vivint Solar's representative was very professional and very helpful. Things were explained fully and his time and patience were outstanding. I would recommend him and the Vivint company to anyone who is interested in going green/solar.

I'm having problems with Solar staying on. I keep getting high bills worse than before. Now I pay Vivint and PSEG! I should have never gotten Solar. I complain to Vivint and they do nothing to help or lower the bills. I really wish they would come and take it off because it been nothing but problems from the start! BEWARE OF SOLAR COMPANIES!

Going green at no cost and saving money! Win Win Win. Highly recommended.

From beginning to end, the process was very smooth, clear explanation, the installation crew very efficient and professional. Joshua was an excellent presenter. We are happy with our choice.

I was very happy with Kyle **. He took the time to explain things in a clear concise way. He is very smart and professional.

This company is the best. Crew was so nice... Highly recommend.

I've had my solar up on my roof since April 12th. It still is not working. Every time you try to call for help, no one knows who you should talk to or they don't return your calls after multiple attempts at email and phone calls. Someone came out today after 2 months of trying to get someone out here and we still are not connected. He let me know that he's not sure what he's doing and his manager just told him to come try to figure it out. Seriously??? We arrived going on 5 months of this solar on my roof and still NOTHING! I never realized that there was a company out there like this that treats us horribly, and their employees are not trained well.

The men were very professional and caring in their work and very helpful with any questions I had.

I am very satisfied with everything. David ** is the best. He was here the whole time making sure everything was being done right. He even came over after everything was installed to make sure. The people that installed it were wonderful. I would recommend Vivint Solar to anyone.

Very happy with the smooth process. I have to say that of all the Solar representatives that stopped by to offer services, the Vivint Solar representative was the most natural with no selling in mind. He explained the whole process in great details and answered all my questions. I would absolutely recommend Vivint Solar to my neighbors. The panels look great, in the exact spot I wanted them... Awesome job.

Everyone involved in Vivint has been absolutely wonderful in getting my solar up and running. The staff are professional and efficient, despite working for two days in the awful 110+ degree heat. I am pleased with this company and will definitely refer anyone I know that wants to go Solar. Thank you again.

I had the solar panels installed last October. They were up and running in March 2016. Since the beginning I noticed my electric bill was higher than usual. I thought the purpose of having solar panels was to save money. I called PSE&G they mentioned the system that was installed is too small for my house, so I am seeing the excess of what my panels do not produce. I have since called Vivint. At first the sales person showed up right away, filled out papers and listened to my complaint. A month went by I didn't hear anything. I called Vivint back again, I was told by the sales department the system I have on my home is very small so they made an appt. for July 7th at 4pm. Nobody showed up. I called them back again then they said they would give me a different sales person. This person called me back and said I have to wait 1 year. I am not happy with that answer either.

My electric bill is now higher than ever. I spend about $20-50 more a month. It has been so nice lately, very sunny. My Vivint bill is crazy. I am so sorry I did this. I did talk to a neighbor that had panels, and they seemed satisfied. I am very unsatisfied, and am going to stop recommending buying solar panels from a company. Just invest and put on yourself.

A young female representative of this company was wandering my yard at 7:30 PM on a Saturday night, texting from my front porch and looking at my electrical panel without coming to the door, telling us who she was or what she was doing. The car was not marked and she was not wearing a uniform. Frankly, it was creepy. When I approached her, she told me she was evaluating the house to see if we could "qualify" for energy savings, and made it seem as though she was affiliated with our energy company until I asked her point blank if that was the case.

Solar energy is a good, green, and responsible thing to do. I regret ever inviting Vivint into my home. They refuse to give me an address to mail a check to. They insist on having access to my check checking account, or credit card under the guise of being paperless. I don't want to do business with them. They refuse to go away. They consistently overbill by a third higher than my normal electric bill. They charge based on the energy produced, not by energy used. I've disconnected the system, so no energy is being produced or used. Stay away. There are other options.

Lied to me from the beginning, you pay on what it produces not your usage so if you're away for 6 months you're still paying. Buyer beware!!! Do you know you have to monitor your own panels if it's not working and not reading anything they still charge you and if you try to call them expect 1hr on hold just so you can hold on again to speak to another person, they have made so many mistake and did you know if you have a rental property and you have no tenants there you still need to provide and pay for wifi or it won't work but you're still being charged on estimates of what it produces not what you use.

The people who handle repairs take 48-72 hours to return a call, I was told when I called to ask a simple question. I am 2-3 hours away from the home I am calling about and their lack of customer service and delayed response time is causing me to make multiple trips. I am not pleased. Was not aware of this when I signed up. Go with a local company. This company isn't all it's cracked up to be???

I was a Vivint Solar customer for a little over one year. While the savings were not even close to what I had anticipated the true problem occurred when I went to sell my home. First my closing was delayed almost one month because of issues on Vivint's end to transfer the policy to the new homeowner. But what has gotten me very angry is the incompetence since that time. I have received, in excess of 20 calls from Vivint saying I owe them money for a period of time following the transfer agreement. In addition to call I get weekly emails saying I owe money. When this first occurred I called and the person I spoke with apologized and advised that I pay the bill, since part of the amount was during the time I resided in the home, and that the excess amount would be pro-rated back to me. Well, it is now August (I sold my home April 13th, 2016) and I am still getting emails. The most recent came today and included my name and the new owner.

Salesperson showed up to our house randomly, 5-6 people. Then 2 people are recording you and the conversation they have and if you ask them to stop they tell you no. In order for them to help you they need your birthday, SSN, and a current electric bill. I don't give personal business to people that just show up at my door and don't have the chance to investigate the company. Oh and one of the salesperson said "Well I can just go to Facebook and get this information if I wanted to." I have never had such unprofessional and disrespect when someone knocks on my door. The salespeople will not give you the chance to think about it and investigate. They want the information now, and if you don't give it to them they get rude and hateful. Watch out! To fall to this scam.

I recently had solar panels installed by Vivint because the salesman convinced me I would be saving tons of money by doing this. They tell you the average person saves about $50 a month by installing solar panels and that Peco pays them directly and credits you the money on your electric bill. My panels have been turned on for about 6 weeks now and so far I am in the hole about $120. The first 2 weeks my Vivint bill was $38 and saved 0 on my Peco bill. This month my Vivint bill was a whopping $113!!! That is 3 times what I am "saving" with Peco by signing up for this. Thinking in about 30 days when I get my next bill I will most likely be filing a complaint with the BBB. This is a total SCAM! I AM SUPER PISSED!!!

Salesman never full disclosed bill process. If you look at my acct first bill 40. Second 75. I'm now up to 241. Can't afford. I have lung cancer and on disability budget and get no response from salesman in reference to what he didn't tell me. I guess that's a Corp sales tool. I will have to try sell my house or lose it because of solar selling tactics. Obviously very stressed out and I'm on chemotherapy. Very bad combo. Probably will kill me.

When our system was installed they would only give us 8 panels. Then when they found out that was not nearly enough (really???-we live in Bakersfield CA) they installed more panels but wanted to add another box to the side of our house. We did not want 2 boxes, conduit, etc junking up the front wall of our new home so they told us they could just join the new panels to our existing system. So far so good. Until bill time came along. Now they are billing us for 2 accounts even though we only have one system.

VIVINT Solar is the same business model as VIVINT Home Security Systems. I really wish I would not have given them a second chance for my business. While the solar panels work great and I do save money on electricity... the billing customer service people (Ryan) and others I have dealt with, do not care about customers. All they are concerned with is VIVINT accounts getting paid. The scenario is, I get an email stating that my credit card on file is not able to be processed. I email or call the billing department and ask for an explanation of why this is happening again and again. The only response I get from Ryan or any other person at VIVINT Solar billing is, "I can update the credit card on file and this won't happen again unless you change cards." Even when I don't change cards it happens again and again.

Had my panels installed at the end of Jan. and system was not turned on until June. Sales pushed hard to have panels installed ASAP despite being told I would not take time off work. Installers disconnected my WiFi from my internet router without asking so they could connect their stuff. The employee they sent to set up a WiFi stick had no clue what he was doing. After trying to figure it out for less than 30 mins he left to go to another job and did not return or call to let me know he would not be back. Got the run around about why it was taking so long to start system up. Was charged this month without any type of statement. Combined bill much more than I typically pay. My parents also have a Vivint system and their last bill was close to $100 more than typical for this time of year. My parents and I have yet to hear back.

I signed up with Vivint Solar in September 2015 with high hopes. The system was installed in December 2015. It was turned on in May 2016. It did not work but I still had to pay the bill. I reported the problem on May 9th 2016 but Vivint Solar showed no real interest in addressing the issue, despite repeated civil requests and reminders, until I sent them a legal notice of dispute via certified mail and demanded the panels be removed. It is August 1st 2016 and I have been assured that they will be turned on tomorrow. I've heard that same thing every couple of weeks for months. We shall see.

Ok my sales rep Xavier told me to get a really high electric bill it would get me a bigger system to save me more money but I have gotten my first bill and it is extremely higher than what I was paying for with PECO. If you shop around you can get electric for .0625-.0790. Vivint charges you .125 and they do not charge you for usage. They charge you for what that massive system produces that's why they want you to have plenty of sunlight. The more it produces the more they charge you. They don't explain this to you. Not only do you get a bill from them you also get a bill from PECO. Another thing they do not explain. They tell you that PECO will bill you for them which is false. You cannot get ahold of anyone at Vivint. This place is a scam.

The solar panels were installed in April and have still not been turned on. After reading so many reviews of people in my same situation, I will be uninstalling my panels and going with a more customer-friendly, experienced company.

I've called Vivint several times on this issue but still nothing. In April I noticed a spike in my electricity bill. It appears that in the billing period of 4/13-5/11 Hawaiian Electric says that they didn't receive anything from my panels. HECO DEL-1406 NET-1406 REC-0. I ended up paying $340.98 for the 1406KW I used. A couple of weeks later I get the automated billing statement from Vivint and I was surprised to find the panels were producing. I averaged out the days listed during the HECO billing period and find that during the same period the panels produced 1336KW so Vivint Solar sends me a bill for $268.78.

Newly installed system that is only providing 1/3rd of promised solar power. I have been trying to reach someone in the "workout" department for 2 weeks now. I have left messages/contact info with customer service personnel, and with the CSR contact from the install. I have received zero follow up. I am now paying a bill to Vivint AND my local power provider. This company seems to literally want just to get panels on your roof and then be done with you. Customer care doesn't exist.

The installation of our panels went just fine, and production is good, but... I cannot get customer support to follow-up on installation of animal guard and repair to wiring. For two months, I have made repeated phone calls, sent emails, but to no avail. They keep telling me that they have to check into it and never return calls, as they promised, tech's don't keep appts, etc. It is very frustrating and at this point I could not recommend them to anyone. And, this is not the first issue, either. Last year, when we needed snow guard installed had the same issue, but even worse this time.

They charge me at a high rate of kilowatt usage which I had no idea how much I really did use. There's no way to shown how much the solar panel is being produced on my roof and how much energy is produced to my saving. I message them but no reply back. I lost my job. I call many long hours to cancel my solar contract but they won't let me. Telling me to buy their solar panel off or selling my house and transferring it to someone else is the only way out. That just don't work for me. And now they just keep billing me and won't cancel their service. They send me to collection agency.

Met with sales person Howard, knowledgeable upfront. June 14, 2016 had panels and meter installed, all went well so I thought. Today July 13, 2016 Vivint has not contacted the Town electrician, I have and was told he has heard nothing which was not normal. I called the Taunton, MA office and spoke to a young lady who then forwarded my call to home office in Utah. Upon speaking with the customer service lady for this area I was practically read to from a script. Being only one month out and not inspected she was a bit happy as she said I was ahead of schedule. I told her the Town electrician was available on that day but no call was made. And as of this date no call. I was then told "it would all work out - be patient, it will get done."

My install took forever.... I have been on the system for 5 months, my bills are huge! 40% more than usual. And, Southern California Edison credits are very small. I have talked to every department within the company no one can explain this - Fleet, billing, solar workout team, customer service and every department can't answer my question. I have asked for an executive to call me, and there is no corporate number! Everything goes into their inbound calling center and the people are useless! This morning I called billing, as I stopped letting them withdrawal money from my account and paid them via my banks e-pay. I had an email from last night that the bill was not paid. The billing person said it was not paid. So I called the bank, got a copy of the cashed check and then had to call billing back..... every step of the way is a mess.

I started the process with Vivint Solar late January 2016. I had recommendations from neighbors and friends to go with Vivint. After signing it took about 6 weeks to get the panels installed. But following that there were issues which they had to come back and correct. It is now the 3rd week of June and another problem with the install. I have now missed the prime months to recoup my power saving cost and no scheduled final inspection. I now lack confidence in the system fulfilling what was promised and saving me any money. Poor service and very poor management.

Horrible company to deal with. They never call back, their technicians do not show up for appointments. When you call to find out why, their answer is I don't know. When you ask to speak to a supervisor, they put you back on hold. The first time I was on hold for 45 minutes, then they come back with the same answer all the time, "they are in a meeting and will call back" which they never do. I requested a tech due to not saving any money and their solution, we can add more panels. Someone has to do something. I am contacting my Legislator and local Senator. Save your time. There are much better companies out there.

Nightmare with Vivint Solar! A year after I paid thousands of dollars to build out the infrastructure to add additional panels, they still had not turned on the service! Hours and hours of phone calls, city inspector ready to penalize ME because work wasn't finished, emails, and more emails. Promises and broken promises. Oh, and being charged for a system NEVER turned on. Go with ANYWHERE ELSE! Feel free to check out my Yelp reviews. There are several in the SF Bay Area. Oh, and I sold the house and 6 months later they still haven't move the billing to the new owner. Looking for solar on new house. It will NOT be Vivint.

Steve has explain everything and has answered all my question.

I am very disappointed with Vivint at this time. We looked at several solar options and at the time, we thought Vivint was the one. The process began in Jan of this year and it is now June 13 and we still are not connected. After I signed the paperwork, they immediately mounted the solar panels. Then they told me the system needed a pre-inspection. I took a half day vacation and they never showed up. They told me something about a communication issue between the inspector and the scheduler. Now they issue is that the town inspector won't approve the system due to some grounding issue. They have stated that it is the town's issue, but as I am dealing with Vivint, I blame them as they have not completed their side of the process.

We were very excited to get solar. Matthew ** was very helpful & informative. The install took no time at all & they were also very informative.

We loved our experience with Doug **!! He treated us like we were the only clients he had. Never seemed preoccupied with any other accounts but ours. It was nice to have someone so thorough. He stayed in contact with us from day one and always filled us in on our next step. He also was so friendly and easy to talk to. Solar is a big commitment and we had many questions that he was always willing to answer. The installers were just as awesome. They installed 50 panels in ONE day... yes one day. They were like a well-oiled machine. They all had their jobs and did them. We just got our first bill that was only $34.00. Yep... $34.00. I would highly recommend Doug ** and his team to ANYONE! All around amazing experience.

Liana has been a joy to work with. She was very patient in showing us how the solar system would benefit us. She has been personable and diligent in advocating for us. We are very pleased with the speed of the process. Liana has kept in contact throughout and has made it known that she is available for any needs that we may have.

Troy ** was very professional and delightful to work with making arrangements for the solar system installation. The technicians who installed the system were professional and respectful of our property and did an excellent job. We are looking forward to the final inspections and the operation of the system. Thank you.

Installation was super smooth. Hoping to get turned on soon. Would've gave five stars but seeing how I'm not a full customer yet, I can't quite give an honest opinion.

My experience with Vivint Solar has been very smooth so far. Our rep, Sandy **, was very kind and thorough. Being an elderly couple, We were skeptical in the beginning. We didn't know much about the solar or different programs and she took the time to explain to us in a way that was very easy to understand. She was honest, upfront and clear about any concerns that we had. She was very patient with us and was always there to pick up when we called her. She even provided us with local references for us to call. We called all 3 and all 3 had wonderful things to say about their system, savings and the service of Vivint Solar. Our time to installation took one month and she got us moving forward quickly. The installers took less than 5 hours to complete about 38 panels on our home. Being retired, we are always looking for ways to save money so this made much sense. My wife and I are happy and will recommend them to our family and friends.

I started my process with Vivint Solar at the end of December. Liana stop by and explain how the program works and I got install and my system is already turn on! I had excellent customer service from the beginning through all the process. I highly recommend it. If anyone wants to go solar Go with Vivint Solar.

My husband and I have saved tons of money with Vivint Solar. The rep Jason was great to work with.

Everything looks good on our house. We are excited to get the panels up and running. Vivint Solar does a good job keeping contact with us during the process and keeping us updated on our account. We had other people come out from other solar companies but decided to go with Vivint because of the better reviews. We also felt more comfortable with the Vivint sales rep.

I am very happy with the service. Kevin's the sales person and was referred to me by a friend. I was impressed with his knowledge, and with his friendliness. He is a very kind person and honest. I am glad to see the type of people Vivint Solar hires. We decided to go solar so we could help the environment.

Leanna was very courteous and kept us informed of everything that was happening either by phone or email. She came by several times just to let us know what was happening and to see if we had questions or concerns. Would definitely recommend Vivint.

I am very happy with our sales rep Kevin. He was very straight with us from the beginning and let us know exactly what to expect. We are very grateful that we got approved. We have given Kevin a few referrals and they also got installed. I would encourage anyone to go with Vivint Solar.

Vivint was awesome - they were timely and courteous. Installers even worked in the rain to install brackets for panels then came back a few days later to finish installation. Great job. Just waiting for Rocky Mountain Power to do their part.

Just want to say my experience with Liana ** as your sales associate and your install crew headed up by Efren have been a joy to work with through this entire process. I am so far very glad I chose this service for my Solar experience. I would and have recommended to friends to check your services out.

Joe & Maggie were great along with other members of Vivint Solar.

I was very pleased with the quality of service and professionalism. However, I was not expecting them to show up at 7:30 am. It was a fluke that I was up and dressed at that hour.

Vivint has been great to deal with since the first day. Come early to appointments and have checked in periodically to keep us involved step by step. Our rep Kelly ** has been possibly the best rep of any company I've dealt with before and goes above and beyond what I'm sure she's supposed to do. They choose great people for their staff and as a whole has been a very positive experience for my family.

Dishonest company, do not believe or sign anything. Salesman came to my door, we discussed the pros and cons of installing a Vivint solar system. He asked me to electronically sign my permission for an agent of Vivint to come to my house and conduct a survey of the house to see if it qualified for their program. I signed electronically (big mistake on my part). 10 minutes after the salesperson left, I get an email with an 18 page contract attachment. The contract I was duped into signing said I had 3 days to mail in a cancellation of the contract. I mailed in a cancellation overnight mail at a cost of $23 dollars and called Vivint and asked them to cancel my contract and remove any information they had on file about me. They said they would cancel it and send me an email confirmation of cancellation. Avoid this company, buy and own your solar panels.

Hi, I highly recommend this company! Very professional in every aspect! Drew is an accent to your company, great guy!!!

They left me a very friendly message to confirm our appointment to tell me the crew was arriving between 8 A.M and 11 A.M. This morning they arrived at 8 am sharp. They were a very nice crew. Highly recommended!

I am very happy with the service from Vivint. I look forward to working with the company for many many years. The relationship cannot be any better today...

Wonderful experience. Quick, polite, and willing to answer questions.

Mark ** explained the solar power service with Vivint Solar company in a clear and informative manner. He went out of his way to make certain that I was satisfied with the location of the equipment - investor, disconnect box, etcetera. Mark also made in-person visits to my home site to make sure everything was going well. Mark was available for phone communication with the installers and the electrical person.

I'm writing to request your help with completing the solar panel inspection at my home in Winthrop, MA. Vivint representatives upgraded my electrical equipment and installed solar panels almost 4 months ago. I was told at the time that everything was ready to go and only needed one final inspection before the system could be activated. Since that time, I have emailed my Vivint contact, Caleb Alger, several times. IF he replies to my email he simply says I must wait my turn for an inspection and cannot begin to set my exceptions about when that might be. I'd appreciate your help in finishing the job. I also suggest Vivint both address whatever problem is causing this inspection delay and teach their folks that they should always respond to customers, particularly unhappy ones.

Liana ** from Vivint Solar knocked on our door. She was awesome! Extremely helpful, not pushy or eager to sell me something I did not want. Took the time to explain what I was getting, the service has been terrific and everyone at Vivint Solar has been very helpful. My system is already turned on and saving me money. I highly recommend them.

Although I decided not to have solar panels installed after I was told where they would have to be located on my roof, I wanted to let your company know how impressed I was with the sales rep who came to my door, Cody **. He is the "face" of your company for the consumer and the first impression they receive of Vivint Solar. He is polite, friendly, charming, energetic, empathetic and has a great smile! When he saw that initially I had some concerns about the panels, he asked what they were and addressed them immediately and thoroughly. He knew what I liked and did not like about them and worked with me. No pressure! My entire experience was very positive and I would recommend Vivint to anyone interested in solar panels.

Everyone we worked with was incredible!!! Brian was amazing. He helped us every step of the way and kept us very informed. The installation crew did a fantastic job and the panels look great! I would highly recommend this company to anyone and everyone! Keep up the great work!

Mike has been great to deal with. He is polite, professional, and very personable. He made the process easy to understand.

Jared was amazing. We are very happy with the service so far. Can't wait to get everything up and running.

Zac ** was the one to help us with solar. We are very happy with Zac.

Wish we had this years ago. Saving so much money. So excited seeing these little gas and electric bills. Jesse did us a huge favor just stopping by and showing us this savings.

Great experience. Ed was so nice - whenever he to the house, it was like having a friend stop by, not a salesman. He was very knowledgeable, answered all my questions. He or someone else called me often to keep me updated on how everything was going. The men who install it was also very nice. No problems. Have recommended company to many people.

Their customer service is good and am happy with their service and I highly recommend to my friends.

Guys did a great job! I would recommend! Brett was awesome!

Vivint Solar helped me go green and save some money while I was at it. My rep Ryan was awesome and helped me through the proceed without any problem. It took a little while but Ryan told me that from the start. I would recommend this company to anyone!!

A lot of the reviews on here are from customers who have had a recent install. I agree that their sales people are engaging and informative. The install went off without any issues. However, we are at the point of trying to sell our house and TWO BUYERS HAVE CANCELED ESCROW BECAUSE OF VIVINT'S TRANSFER TERMS. We were told by our salesperson that we can buy out the contract at any time and own the system. He quoted us a much lower buy out cost compared to what we are currently being told. Now our buyers were told that upon transfer, if we they were to pay off the balance owed to Vivint, they wouldn't actually own the system, VIVINT would just come and remove the system for a fee.

We met Chad ** and have been very satisfied with our service. He changed our mind from going with Blue Raven to Vivint. We are excited to get started with our new solar energy savings!

The only positive thing I can say is that the system is free otherwise anyone looking to get involved with this company should do your homework because they say one thing and it is not how their sale people explain it. Where do I start, first my paperwork was botched up when I decided to move forward. I was told by their customer service that since my paperwork took so long to process the order was cancelled. They advised if I started the process again I would receive $1000 for the savings I missed. Well I haven't sent a dime and all of a sudden no one can recall or do they have it noted in their system of that offer. Should have saw the red flag there. It took over 8 months to finally an installation date as I was told that my state changed information on all paperwork. Another red flag that I ignored. Now most recently, system was not communicating with their system. I had to troubleshoot myself. Red flag number three.

Over a year now and not only have the panels not been working the poor workmanship of the Vivint Solar worker has caused damage to my roof and interior of my home that still hasn't been fixed or made right by Vivint Solar. They send Ryan a contractor out to fix the roof and to paint over the damage to the interior of my home but he made both worst. I asked Chariton ** from damage control to send someone with experience in that area to fix the paint first. He agreed to do that. Then after a storm the roof was leaking again in the same area. It was not fixed properly.

Our Vivint representative Anthony was very informative and helpful. He was always available to answer any questions we had. I would highly recommend him and Vivint.

After being hesitant at first, I'm glad I gave Vivint Solar a chance to install solar panels on my house. Their representatives were all professional. The installation was done quickly and did not leave any mess.

Outstanding, professional installation. We also had a job follow-up by the sales associate, Jeff **. I would highly recommend this company.

Ryan ** is a very good salesman. I don't usually listen to salesmen that come to the door but I'm glad I did. The installers were very nice and did a great job. I can't wait until the panels are collecting energy and I start saving money.

I was impressed by Erik **, the Vivint Solar salesman's knowledgeable presentation, and by the efficient installation by the Vivint Solar crew. I highly recommend this company, and I look forward to saving money on my SCE&G electric bills.

Vivint Solar is the way to go. The whole process from sign-up to installation went very well. The staff at Vivint are very knowledgeable about solar energy and their product. Would recommend to anyone who will listen. Customer Service and area manager representatives are very quick to respond to any question you may have.

I have had a very positive experience dealing with Vivint Solar. Our sales rep. Kelly was informative, thorough, and professional in all aspects of taking our installation from start to finish. The installation team did a great job. They were very neat in their workmanship. I will happily recommend Vivint to friends and neighbors. I am looking forward to helping the environment. And saving money in the future!

Shane **, District Manager - Philly North is the reason I am getting solar from Vivint. I talked with 3 other solar providers and none of the other providers were as knowledgeable as Shane. Shane also responds quickly whenever I have a question or concern. The process is a little long but Shane has made us feel comfortable about the progress and keeps us updated with e-mails and calls. I have recommended Shane and Vivint to others and look forward to a long relationship with Vivint.

We had a great experience so far. Everyone has been so professional and helpful.

Cole is a consummate professional. He has been there every step of the way with us. You could not have a better salesperson! We have recommended him to others, including my daughter!

We have not had to pay an electric bill since June 2015, the month after our solar was turned on. We have produced enough solar to get us through the year. It was very close, but we made it!

DIANA was very helpful, polite, knowledgeable, friendly, pleasant to deal with. Just waiting for inspector now. It's been a couple of weeks. That is not her fault. Thanks Diana. See you soon.

The two crews that did the install of the 24 unit and the elec. did a fine job. I just hope the city Electric get off their butt and comes out to inspect the job and put the new meter in and let the system to be turned on. Do I turn the system on when the inspection is done or will someone from the company be out.

We are very pleased and would highly recommend Vivint Solar for any project. Sales people were very professional and accommodating as well as their installation crews. Top notch company and people.

The Vivint crew was great to work with. Our salesman, Ryan was patient and professional with our many questions. The install was smooth and professional and looks great. I look forward to seeing how my electric bills will look in the future.

Just had panels installed today. I am happy with the workers. They were professional and informative. It took only 3 and 1/2 hrs to install 23 panels. Also I am very happy and satisfied with our sales rep Chris **. He was very thorough with all info given to us and with any questions we had. He came while the installers were here and came back at the end of the job. He wanted to make sure I was happy and again answered any questions I had. So far this has been an easy process.

Very good company.

Erik ** was an outstanding salesman. Very knowledgeable and to the point with everything. He was able to answer all my questions and took care of everything with the town and the utility company. The installers were great. Very fast and clean. I would definitely refer Vivint Solar to family and friends.

When the Vivint installers and electricians left I told my husband that I couldn't believe how efficient at their jobs each one of them was. They worked like a team that had installed panels for years. I never saw any of them wasting any time. Not even once over the 4 hours that they were here. Very happy with our install. It went great. Would do it again and I recommend people to Vivint solar.

From the time we got in contact with Vivint to the installation, everything went very well. Our salesperson Carlos was really great and upfront. He kept in contact with us throughout the entire process letting us know what was going on with the HOA and the permit process. He was able to get us in for installation sooner than he originally told us. Installation was a breeze. We would definitely recommend Vivint to anyone.

Great service. Everyone was excellent and very professional.

We found everyone at Vivint to be very helpful - thorough and professional. From the salesman to the installers and the electricians. When we called the office we were treated with respect and the information we got was adequate. We would recommend them to anyone.

I had a great experience with the installation of my solar panels. The guys did a great job today. Jimmy ** was a great consultant and always available for any questions or concerns I had. Cant wait to get my panels turned on.

Positive Points: Diana ** from solar sales was exceptional. You can thank her for my installation. The experience with Diana was superior to experiences with other solar companies. The solar experience to date is 4 star. Negative Points: Your customer service, namely Fleet Support, was initially inferior. I felt that the employees had absolutely no training and knew nothing about Vivint Solar. They either gave stupid answers or could not give an answer at all. Recently they seem better and answer questions more intelligently. I would give them 3 stars at this time.

Installers were very efficient and performed their work neatly and rapidly. Project looks very professional. They were also very courteous.

We were very happy with Diana **. She was knowledgeable, pleasant, and a pleasure to deal with. We will recommend her to family and friends because it wasn't worth it for us to go with Solar. Great experience!

From Brian ** knocking on my door to tell me about the opportunity, getting paperwork approved, communication, to the solar panels being installed on the roof - the service and individuals involved were fantastic in every way.

They did install very good and it was done in the rain. It was a good surprise, very professional, very nice of them.

Our installation was completed yesterday. Great job by all the guys. All worked very diligently to complete the installation yesterday afternoon. Jimmy ** has been awesome through the process and continues to follow up with us every step of the way. Can not wait to get through our inspections and get the system live so we can start seeing the savings.

The crew arrived on time. Were well organized and professional. The installation went. Now we are waiting for the township inspection and approval.

The crew installing the solar panels was very considerate of my husband and me. They were respectful of our house and yard and we were delighted with the equipment and very anxious to see it begin collecting the rays of the sun and using them to provide electricity for our home.

I only have gotten to the installation phase of my contract with Vivint. So far the customer care has been of high quality and the installation team was very, very professional. The team made sure I had all the information I needed and was able to answer questions quickly.

I was pleased with the install. It was quick and the workers were nice. I was also pleased when my rep Chris ** stopped by during the install to make sure things were going smoothly. Nice customer service. So far my experience has been great.

My solar was installed at the beginning of 2015; the installation was very fast and the crew cleaned up at the end of the day. My system was fully operational in May 2015 - sales rep Kathy ** was very knowledgeable and helped us every step of the way. No complaints, my bill has been cut in half!! Would recommend Kathy for anyone looking to go solar.

Installation - Very efficient and very pleasant.

Installation of the solar panels went just right, great crew.

We have a great rep. Michael ** has been amazing from the time I first opened the door. He has walked us through every step of the process with great knowledge, professionalism, and a caring nature for our home and family. I would highly recommend Michael to any of our family or friends. Thank you.

Everyone we have dealt with from Brian our sales guy to the installation team have been amazing. We are very excited and would recommend them to everyone.

Very professional and pleasant crew. Would recommend to anyone.

We just had our solar panels installed yesterday, less than a month since first contact with Vivint. Our Consultant was extremely knowledgeable and helpful. The installation crew was very professional. I would highly recommend Vivint.

Conrad, a representative of Vivint Solar was very friendly and courteous and seemed very knowledgeable about solar energy when he visited our home. He answered all of our questions, phone calls and was always punctual when he had to visit. Vivint just installed the solar panels on the roof this week as scheduled. The workers were also friendly, quiet, the work looks neat and they cleaned up after themselves. Now we are waiting for the go ahead from Atlantic Electric to lift the switch to activate them. Seems very hard to believe that we will be saving $$ and did not have to spend $$! We will keep you posted!!!

Absolutely everything I experienced from the salesman, the planning, the inspection, the installation and final hookup was effortless for me. My electric bills have gone down and I am proud to be environmentally responsible. Vivint is a company to trust.

Was given a date of April 27 by Vivint Sales tech, told him it was no good. I talked to him verbally and he said he would cancel for me and not to worry about it. He asked what dates are good. I said late May only. April is off the table. He said ok, gave me another date in April(?) and then May 17. I don't even remember because I wanted later in May. I asked him about June and he said they don't book that far out or something. I said maybe to 17th but wanted later as I was looking into SolarCity. So he emailed me a couple of times over the next couple of days and said, "Is the date good?" I said, "yeah the 27th I guess."

The guys came to my house and they communicated extremely well with me the entire process. I was very impressed with the transparency of the company representative. He was clear and to the point. Expectations were met. They're awesome! And I'll recommend them any day.

The workers were pleasant and worked quickly. I had a problem with my roofing from a windstorm. They came out quickly and fixed the problem. Very pleased.

Michael was an excellent liaison for Vivint. He kept me informed throughout the process and was very knowledgeable and helpful!

Cade is the classiest guy I have ever met. He knows his product very well and he is the main reason why we went solar. He follows up and keeps you posted on progress. I hope this message goes to his peers because he deserves the best. I have been giving out his cards every time someone asked about our solar experience.

Corey was wonderful. He was very informative from the beginning, always knew the answers to any questions that we had, and didn't mind if we needed to call and ask more questions. I have already recommended a couple of friends, and will certainly continue to do so.

After going back and forth with a few solar companies I'm glad we chose Vivint. They were efficient in not only installing the panels but explaining the process and following up before, during and after.

I am so impressed with Vivint Solar. From start to the install, everyone from Vivint was very thoughtful, professional, and knowledgeable. Mike (Sales rep) was always there to answer my questions and provide technical info about the install. He advised me on how to lower my electric bills even before the install. The guys who did the home survey were accommodating to my schedule and thorough. The crew who did the install were timely, polite, professional, and clean. My property was left just as they found it! Right now I am going thru the inspection process and looking forward to being green and saving money with Vivint! Thanks Vivint Solar!

I would like to start by saying for years I have been hesitant about installing solar. Then I met one of your representatives Christopher ** after spending an hour listening to him I was won over and agreed to apply and take it one step at a time, and as promised each step was followed up by him and all is going well. I should be up and running soon, but to date, everything has been handled in a very professional matter. Christopher remains on top of his commitment and is very dedicated to his job and the environment. I would recommend Vivint solar to anyone I know that is looking to go solar.

Everyone from Vivint was great all throughout the process. Chris ** my representative was very timely and educating. I would recommend Vivint to other homeowners.

First of all I would like to say Vivint Solar as a whole was nothing but professional from the start of the sale to the day my system was approved to be turned on. I'm coming up on my first full year of having my system and it has been working great since day one. I would like to point out Sterling ** who was my sales rep for the whole process and was very understanding of all my concerns and questions I had about "going solar" and he was courteous enough to walk me through the whole thing making me feel comfortable throughout my whole installation experience.

Effortless process for us. Vivint employees were prompt, courteous, and professional. Electrical panel needed upgrade. No cost to us, but install left gap in stucco. Came home next day to find it repaired perfectly. Still baffled by the exact color match.

The process was easy and everything went smoothly. I got a phone call each week to update our status. Everyone was super nice and answered all of my questions with patience and knowledge of the process.

Great service and sales representative. The whole installation process was smooth and quick! Our sales representative was by our side from day one and answered any questions we had. Our system was up and connected within a few short months. We are excited to brace the summer months while saving money! Highly recommended Vivint Solar!

Overall we have had a pleasant experience with Vivint Solar. At first we were skeptical because we didn't believe it was really free. We thought there was a hidden fee somewhere. Our rep Kevin was very transparent throughout the whole process. Surprisingly, there really is no catch. We are now saving a lot of money. Thank you!

The solar panels installed have no help my bill. The panels were installed on a roof that was not good and a year later need it to remove panels to replace roof. It has been more than two months and the panels still not back on the roof - they were left on the floor all this time. They cancel twice the appointments without any previous notice, even when I called the day before to confirm the appointment. I am very disappointed with the service this company has provided me, everybody points fingers to other people and no one takes the blame for not keeping their word!! I am filing a complaint with BBB Next!!

Your salesperson Paul was the best. He helped me through your technology jungle. Just like above - you want me to put in my account #? I don't know it. I suggest if I had been allowed to choose my own account #, I would have chosen #s I remember. Too much technology renders Vivint unapproachable and distant. Thank you for giving me a $1000.00 check to sign our contract. I hope some day I can sell this home.

Excellent. A great experience from the beginning to flip the switch.

Everything that was promised has been delivered to this point. Everyone has been responsive and professional. Very rare when a company constantly checks on you to see if everything is working as planned. Matt ** as good as they get as a sales rep. I would recommend Vivint Solar. Completely and totally satisfied.

Vivint was very good while I owned my home. However, I decided to sell my house and move and Vivint has been a nightmare in trying to switch the contract over to the new homeowners. They have been hounding me for payments for over 4 months. I have e-mailed them, called them, resent the transfer agreement to them. This seems to be an area that they need to work on. If you are thinking about moving - be careful!

You have many choices to choose from when you go solar. However if you want to go with a stand up company that is honest and on top of things then you must go with Vivint Solar. I have over 15 friends that have used this company that one of them has a complaint about them. Keep up the good work.

Great support from Josh **. Timely and always on top of what was going on. So good so far. Now just hope it generates enough power.

I would recommend Vivint Solar to anyone. It took about 5 months from contract to producing solar electric, but we were told that beforehand. The solar panel install was completed in one day and the support since has been very good. We didn't put out a dime upfront and have been saving money ever since.

Tristen was very helpful and gave me all the info I needed to make the decision to make the move and start saving money without any upfront costs. I recommend Vivint Solar and definitely Tristen. Thanks everyone on your team.

All employees were courteous and professional. Delivered as advertised. Extremely pleased.

The installation went well and our rep even stopped by to see how things were going. Very professional staff! We had a few neighbors stop by asking questions and we recommended your company right away!

The professional sales rep laid out a detailed plan of action and what to expect. Although the process is lengthy (mostly due to waiting on permits and township) everything I was promised has been delivered. The panels went up very smoothly too, even in a light snow. They look nicer than other companies too. What I like most is the responsiveness of everyone I've dealt with. Sales to install if I have a question, I get an answer fast! So glad to be doing my part to save the world!

Process was straightforward. I got the service I expected and your recommended roofer was very efficient. Overall the process was easy and painless. Now I await full operation of the system.

Vivint has been a great choice as far as solar goes. It was something we have wanted to do, but we're scared to jump due to fears of the unknown. Vivint made the whole process a breeze and kept us abreast of the situation every step of the way. We are not fully up and running yet, but everything seems to be lining up right for a great experience! Thanks Vivint and Bryan ** for all of your help!

Our experience with Vivint has been a positive one so far. Communication with our salesman and others has been good. We have been kept informed of schedule and reasons for any minor delays. Our solar panels were installed on schedule and work was conducted in a professional manner.

Shane has always been pleasant, knowledgeable and professional. He has always followed up on any issue we may have had.

I have been pleased so far with our experience with Vivint. No other company that looked at our house was able to place solar panels, so I was excited Vivint could. Our salesperson was helpful. Our customer service coordinator who was assigned to us once we signed on was not so good; she did not respond to emails or phone calls. Luckily, I was given a new coordinator a few weeks later who was more helpful and answered questions. The process took a little longer than I expected; I think the salespeople need to share more strongly that the whole process (signing up until you actually start using power from the panels) can take a few months. My first power bill was nice and low, so I'll be interested to see in a year how my expectations (guided by my own research and math along with the info from my salesman) will line up with reality.

The installation was done great. They were very professional. Nice and clean job. Mr. ** was very helpful. He follows the job thoughtfully and he was great asset for the company.

The installation went pretty well. As for the system, we cannot use for 3 to 6 months. Everything looks fine, but we haven't had any rain to check for possible leaks. The crew was professional and courteous, and the system looks good. Ask me more in a few months.

Our representative, Chris ** told us that the process takes quite awhile, but because our expectations were managed accordingly, we are extremely pleased! We've been turned on for almost a year now and have seen significant savings!! Chris ** is super knowledgeable, trustworthy, and professional. We had a few questions about the contract and he answered everyone concisely and accurately. He's followed up with us on numerous occasions to ensure we are happy campers. I would recommend him to everybody! He's continually executed at the highest level of customer service, the best I've ever seen. We are more than happy about our decision to go with Vivint Solar.

I would definitely recommend this company to set up your solar panels. Every representative from your Service Agent, to the inspectors, the Install personnel to Customer Service have been kind and courteous. My wife and I were skeptical at first but after listening about the program. We felt as if all of our questions were answered accordingly and we felt extremely comfortable with our decision to move forward with Vivint. It was no hassle to us at any point in achieving the panels. They took care of everything and I would recommend everyone to go through this company.

Great job on installing panels. Can't wait to have them online.

All my interactions with Vivint Solar have been great. All employees that I have interacted with have been prompt professional. Our account manager Dra has provided exceptional service with great communication and hand-holding through the process.

Thank you for such a positive experience. Our sales consultant's name is Aaron. He is above amazing! From the very first meeting at my front door through today... we are still working on my solar, he has been amazing. Have recommended Vivint Solar and Aaron to everyone I meet.

Zack is great. At first I was dead set against solar because of the look of everything, but once explaining it to Zack he made sure my requests were made for me and that I was 100% satisfied with everything. Which I am. They did a great job. Thanks Zack...

Math ** is great to work with. He keeps you informed every step of the way. The installation team were very professional.

Those guys were very clean and efficient. The time and workmanship was everything I expected. They're awesome! Job well done.

Our experience with Vivint has been excellent from start to finish. The first time we met with Jesse ** regarding solar power, we were amazed and somewhat skeptical. However, we have found everything he told us to be absolutely true and accurate. From start to finish, the permits, installation, inspections, and final activation went so smooth it seemed like a dream. We are so satisfied that we have told our friends, relatives, fellow church members, and everyone we can how pleased we are, not just with solar power, but the Vivint experience in total. If you are looking for solar power you can't go wrong with Vivint and hopefully you will be fortunate enough to deal with our representative, Jesse **.

From our salesman to the installers and even, believe it or not in this day, customer service has been great! The salesman continues to follow up with me and the installers were great and cleaned up after themselves. Most importantly I am saving money every day by using the sun! Can't say enough good about these folks!!

We've really enjoyed the excellent service at Vivint so far! Both Aaron ** and the foreman who executed the installation were very professional and kind. We have already recommended them to multiple neighbors!

We started the process with Vivint last May. I believe finally got the panels up and running around December. Since then my electric bill with Vivint has doubled from what my Edison bill was, keep getting told we are still producing. Mm, not sure when I will benefit. Being on a fixed income I thought this was best for my family, I guess I was wrong but now stuck. The rep says after a year if no savings they can be taken off and my roof fixed no cost to me. I hope that is true.

We went through the process and had the panels installed. Everything went smoothly (they even installed them when they said even though we just had a lot of snow the night before). We are now waiting for the panels to be hooked up. So far, everything went just as they predicted. Now, time will tell!

I have nothing bad to say about my experience so far. Everyone has been professional and beyond courteous. My system looks great! Just waiting for ConEd to give the okay to turn the system on.

Mr. Tom ** contacted me about Vivint Solar system. He was very accurate and precise about the system and how it would operate and the benefits I would see. During all phases of paperwork and permits he was always a call away for any questions I might have. He assured me he would do everything in his power to make things go as smooth as possible, which all did except the permit from my town of Brookhaven NY. He was always on the phone with them to help things along. I have had problems with my logon to my account and again Mr. ** helped fix that too. If it were not for Mr. Tom ** and his tireless work effort I would not be with Vivint Solar. Thanks again TOM **.

Start to finish it was an excellent experience. Working with Brian ** made getting solar panels easy and I was confident it was a great deal!

The entire process was easy. Everyone was very professional and provided great customer service.

It was a very bumpy road getting my install completed. There was a lot of set backs getting scheduled and have Vivint keeping their appointments. The first team of installers came to my house and did nothing after my wife took the day off from work to accommodate them. They leave without getting anything done. I was beyond piss. I was contacted by my rep Amadou ** and after we spoke I decided to continue working with Vivint Solar.

I appreciate the sale guy who visit my home and educate me and my spouse about the program. The whole steps was excellent. Very happy with the end result. Thank you!

Pleased with service, and Jesse ** has been very helpful and responsive. Had an issue and company took care of everything on a timely manner. I would recommend to friends.

We had a great experience with Vivint Solar. Everything was explained clearly to us and every step of the process was smooth. Our electric bill has been lowered substantially by going with Vivint Solar, and limiting carbon emissions with no investment has made this a very positive experience.

Zach handled the process well and always kept us updated on the progress of our installation. He was patient with our questions and always quickly got back to us with the answers. He was great at presenting the service to us without pressure.

The Job has not been finished yet. We have yet to see whether it is helping us!

My experience with Vivint Solar has been positive since day one. My representative Sandy, was very honest and personable. She answered important questions that I had and was very clear and thorough throughout the process. She continued to keep in touch after we were installed and was always available when we called. The company is friendly and has also helped me with any documents I needed in the process of refinancing my home and were very knowledgeable. The installers were also neat and efficient. I have appreciated my experience with this company so far and would recommend them to a friend. Thanks.

The whole experience was absolutely fantastic, from the very beginning with the first meeting to the very end which was the day of installation and later connection. I am so satisfied that I have already recommended my friends to contact Vivint.

It couldn't have been easier! Vivint came in and was very professional. They presented the numbers, and we saw a chance to save money on our electric bill and help the environment, both at no cost to us. The day of the install was seamless. They were professional. They got all the permits done in a few weeks. They did the whole installation job in about 4 to 5 hours. They showed up when they said they were going to. There was very little disruption of our household. They cleaned up everything. They were polite. They were really customer service focused. Kathryn was there to answer any questions. We were extremely happy with the result. I couldn't say enough nice things about Vivint!

Very nice job on the install, very pleased. Now we just wait for the state to clear us to turn on. Thank you.

The Vivint Solar Team arrived in the time frame given, they were all nothing but courteous and respectful. They explained everything they were doing and when the panels were complete they explained the operation and the functioning. Very pleased with knowledge and professionalism they provided.

I had a top-notch experience with Vivint Solar! My sales rep, Alexis **, was informative and professional from start to finish. The process was easy. We started saving money immediately! Wish I'd done this sooner, but super happy I made the change to solar power with Vivint. Thanks Alexis!

Vivint Solar gave us $1,000 to sign up. So far, everything has been great. The only thing I would say could have been better is communicating with us on switching the design prior to just moving forward with the install. That was a little frustrating, but not the end of the world. In the end things went just like they said it would and things are working great. They also have the best rates for kW usage.

Although I've rated 4 stars I would and have recommended Vivint to several people. 4 stars because of the length of time it took (April - October) from signing to flipping the switch. It was supposed to be completed before August. (October has never come before August in my lifetime.) There were some issues with the company who installed the new breaker box, but Vivint sent someone out and made it right. Thank you Vivint!

All aspects of the project so far have been seamless and painless. From the sales rep, Zach **, to the installers, Mike ** and Bill, I have been kept informed of the process and am awaiting inspection from the township.

Vivint has been very pleasant and easy to work with. They did a great job explaining the entire program verbally and with pictures, graphs, and numbers as well. When we had questions they were very knowledgeable and answered the question fully.

This comment relates to current installation which was done about 2 weeks ago. I wish to commend the team who did this work - they were efficient and well-schooled in their respective jobs. Currently I am waiting for the required inspections and am anxious to get the system started. I have referred at least 12 people to your company.

Taylor met me many times at my place of business and my home. He answered repeated questions as I wanted to make the most informed decision. I never felt any pressure as I did from other providers. He is upfront, honest, and professional.

Great experience, quick efficient crew. Cleaned up & was out the door as promised.

Timely, mannerly young men notified myself of progress, cleaned up work areas, educating myself regularly of how the program works, reinforcing savings.

Overall the experience has been satisfactory. Personnel have kept us in the loop and informed as we progressed through each stage of the installation. Workers and subcontractors have conducted themselves in a professional manner, and have left the work site in a clean and orderly fashion. Osa has been a pleasure to work with.

Vivint Solar is a very professional outfit. Our experience with them has been a positive one. Our sales rep has stayed in contact with us throughout the entire process. Their installation crew went about their tasks in a very efficient and safe manner and were always respectful of our property. We had a roof leak as a result of the installation, but Vivint sent someone out as soon as we contacted them and fixed it. If there is any downside to this it is the long period of time to complete the system and get it online. We were told that it would take months, but we are still anxious about that. Most of the wait time is getting the "red tape" taken care of, so we will just wait. Overall the relationship has been a good one.