Vivint Solar Reviews

I signed the PPA after Kelly ** (Salesman) Told me I had to sign to keep the deal. He told me I could cancel with Vans in driveway. He said Vivint wouldn't cut or harm my new roof. I told him "I would shop around with other companies." He said "no worries. Sign the PPA. It's not binding and can be cancelled." He called later on and said they wanted to install April 27. I said "no." I said "late May", so Kelly said "May 18". I asked for May 27. I told him later the better as I was shopping around. Long story short. They installed April 27.

I'm on a fixed income and I thought getting solar was going to save me a lot of money. I had a very good and pretty knowledgeable salesman from Vivint Solar. However, my panels were on my roof on July and they didn't hook me up until February. They said they were too busy and the panels sat on the roof for six months with nothing the whole summer. But my brother-in-law went with SolarCity. He called them up, they came out, they installed, they made all the phone calls and within two months he was hooked up. So my panels were on the roof two weeks before him but he was running three months before me.

Everybody on my street, Senator Road, has solar energy. I talked to my neighbors and they said that everybody will eventually get it or have to get it, and that it was free if Solar puts it in now. I couldn't afford to do it myself, so I called Vivint Solar and had them do it. I've had it for about a month ago and I've put it on the whole roof. At first, I put it in the front part, and then I also put it in the back. When I enrolled with Vivint Solar, the guys were great and they did a wonderful job. They ran into some problems and broke a light, but they fixed everything that they broke.

Summer's so hot over here and we use the AC a lot. So I wanted to save some money by going solar. Vivint Solar got everything that I needed. Their customer service reps communicate through phone and email, and they answered everything that I needed clarification. Also, they're very helpful when I needed their help. I've been very satisfied with my decision to go solar.

Vivint Solar is good but they upgraded my service and now I'm getting two bills. Instead of adding it to the original account, they opened up a new account for me. I spoke with them about it and they said that that's the way they work whenever they upgrade, they open up a new account. I had to deal with the billing into the old account, pay that bill, add the new account to it and pay that bill too. It looks like I'm saving money because the bill is lower. But if you add them both, it just goes back to square one. They said they're going to have to leave it like that so they could work out a new system. So I got to continue paying the bills twice every month until they come up with a system before I could add them both together and make them one account. But as far as the service, I'm satisfied with it.

Vivint Solar's salespeople came up here and started talking to me about it. I had to talk it over to my wife at the time and they gave me a little pamphlet. I read on it, gave it to my wife and now, we've been with them a month and a half. Enrolling with them wasn't difficult and their customer service was very good and they're knowledgeable. It cost us on the first month and then on the second month the payment went down. I'd recommend them to anybody that wants to try it.

Victor was a typical salesmen telling us only what he wanted you to know. He won't tell you the buyout is all most twice the cost. Our buyout now after 16 months would be $58,000 dollars. Same system would be about $35,000. He also won't tell you it's just about impossible to get out of the contract if you're not happy. He won't tell you about the pages that you need a magnifying glass to read about taking Vivint to court. Not in your favor. Our inverter was broke for 6 weeks. Two panels not working right since Dec 2016 now 3-12-17. Most people don't know about the negative contract. I WILL NOT STOP TELLING EVERYONE ABOUT VIVINT. HOPE THEY LIKE MEDIA. STAY AWAY FROM VIVINT. GET YOUR OWN SYSTEM.

So far, I'm not too thrilled with Vivint Solar. Their solar panels were put in last year and I should be seeing savings instead of getting charged. I talked to them about a month ago and they said that I've got to get the system in operation as it banks up power and then I would be saving money off of my electric bill. Well, I'm spending more money now than I ever was so I'm not too happy. They made me put 36 panels on my roof with a transformer because it'd be generating too much power back into the system.

The whole process took a while and I'm still waiting for the panels to be turned on but everything went smoothly. The whole process was incredibly easy and simple. I would highly recommend this service to anyone interested in getting solar panels installed on their home.

Our sales person told us that we will be getting a check for $5000 in January 2017 for the NY state tax refund because they can not get it. They only can get the Federal refund since they are buying the system and we are leasing it. Which is now BS. I asked 2x if it's a credit or check and our sales person said it's a check when we were signing up. This is why we signed up because we thought we were getting a $5000 check back from NY state as we were told by the sales person. Make sure you fully understand what's involved before agreeing for solar.

I’ve been thinking about going solar for a long time. It’s going to save a little bit of money on my part and protect the environment a bit better, too. I talked to another company originally but they kept putting me on a backlog to set up the initial appointment. I could never get anybody to come around and talk at the time that I needed them to do it so I started searching around. I’ve seen Vivint and have had good experience with them. Right from the beginning, they’ve been very helpful. However, the process takes too long, which has nothing to do with Vivint's people. It can take five or six weeks for the inspector to come to make sure that everything’s been installed properly.

I’m satisfied to go solar but I should have gone with a different company. It took Vivint Solar six months to get anybody over to my house to put the system in. After they did, they messed up the roof and some of my panels so I needed another person to come over and fix it. Then right after that, I got another phone call from Vivint saying that they would send another person to fix something that has already been fixed. They got the system up and running last week. Vivint Solar is a good company but they should do something about the salesman who came into my house and bluntly lied to me. I asked him how much longer it was going to be and he said it's out of their hands and that they gave it to DG & E.

They are the worst solar company. Once on the roof they don't care about you at all. My system hasn't worked since it's been installed but they are trying to charge me. For electricity that they don't even know what I'm using but still want to bill me while I'm paying my utility company also. This is a big scam.

I had very good experience with the Vivint Solar. Sales manager Mitchell is excellent explaining different options and working through the whole process. We decided on owning the solar installations instead of leasing because of good options available through Vivint Solar.

Vivint Solar came to my door saying the power companies need lower their carbon footprint (lie # 1). The salesman said my roof was perfect for solar. (lie #2) I had it checked a few years ago. The salesman said sign the tablet so they can see if your roof will pass for a tier one (the electric company and Vivint Solar (lie # 4 and 5)). The electric company has nothing to do with Vivint Solar and if you do sign the tablet it looks like you sign a single page when in fact you signed for a solar installation contract with 25 pages. When I asked before I signed the tablet "This is not to install solar?" I was told "No, it is to measure to see if you qualify." (lie #6) You have 3 business days to cancel the contract. Best yet SEND THEM PACKING.

My brother-in-law had Vivint Solar installed on his roof and he told me about it. He then sent one of the representatives over to talk to me and I decided to get it as well. They came for a sun test to see if we were a candidate for it and then the guys came and installed it. We had to wait for the electric company to change their meter then we turned it on. It's saving me about $100 a month on average. Also, anytime we've had any question about anything, Vivint always gives us an answer right away. Everything's been great and it works the way they told me it would. I'm really satisfied. I told my neighbor how great they were and he got them installed as well. Also, every time I see somebody, I tell them about Vivint.

Brett ** is a very dedicated sales consultant who was there every step of the way process. I know that I can refer him neighbors and relatives because he is someone I can trust. It was my pleasure to work with him and Vivint Solar!

My supervisor told me how much money he was saving on solar energy services, and I thought it was worth a look. Then one of the people I worked with suggested that I talk with Jesse. He came out and talked with me, and I was sold right away. Then they took a look and made sure they could put the panels on my house. After that, they made arrangements, and within two weeks the guys were out here putting the panels on. I had expected it to take longer for them to turn the solar service on, but everything went a lot faster than I expected. I'm really satisfied with my decision to go solar though I haven't seen a lot of savings yet, but I'm hoping that happens. Everything was fantastic with Vivint Solar and I love dealing with them.

We wanted to save money and the ecosystem and we looked into solar. We signed up with Sunrun back in March last year, but we never heard back from them. They kept hesitating and they couldn't get people to come and put it up. When a Vivint Solar salesman came by the house in August, we said we were ready. We signed the papers and a guy came out and did a survey of our roof to see how much power we would be generating. He checked our electrical box too. They created a plan and got it back to us. We checked off on it and they installed it about three weeks later, so we were able to cut the power on to it. The process was easy and it was nice. Vivint Solar kept me informed all the way and there were no hassles whatsoever. It was a very good experience, and so far, we're satisfied with our decision to go solar.

I'm interested in being green and getting a better deal on electricity. Vivint quoted well and I knew they were a reliable company. The guy whom I first dealt with was very good at describing the process to me. He did a great job. The process took several months, but deciding to go solar seems to be working well. My electricity is cheaper, too. I'm very satisfied.

I had already been looking into solar energy services and I was interested in it because of the lower energy cost. Then, a friend referred me to Vivint Solar. Enrolling with them is easy. Their guys came out and gave us a little site survey, they came back, did another survey and we approved everything. Their customer service was courteous, able to answer questions, and gave me some guidance. About a month later, they were back and installed their services. Another two months, BG&E hooked it up.

He did a great job. I will recommend to other people. I will be glad to get it connect. The solar panel look good on top of the house. I be glad to get hook up so I can see the electric bill go down then I be able to see the saving.

In January of 2015 two leaks were detected in my roof due to the installation of solar panels which were installed in 2013. It took 5 months and multitudes of crews and a roofer to find the leaks even though the leaks were clearly marked by myself. Shortly after re-installation of the panels, three additional leaks were discovered and attributed to the heavy roof traffic while repairing the original two leaks. The leaks were repaired but still this date (2/11/17) the panels have not been re-installed. Working with Vivint's damage resolution team, installation and supervisors has been daunting and very frustrating. I would not recommend them as a Solar company.

My daughter had Vivint Solar and I got recommended by her. When we first set the service up, we had a hard time -- it took forever to get the inspection done. They put it on July 3rd and by the middle of August they still hadn't put the ground wire back in. Finally, they came out and did that after many calls. Then they said that I was due for inspection. I kept calling and saying, "When are you gonna inspect?" But they never could tell exactly when this would be done. I finally called the inspection team myself and they said they'd come within the week.

We were looking for solar panels, and my wife came across Vivint Solar. The salesman gave us some pretty good and straightforward facts, answered all our questions and wasn't pushy. They really had our interest in mind. The hardest part was the wait in getting the panels installed, for the inspection of the installation and then having them come out and replace the meter. Other than that, it was rather smooth. They were very professional and we're satisfied.

Vivint Solar is a great company and I would recommend them to anyone! The sales rep David ** has answered every question and was helping us through the whole process! He is the type of person that wold take his shirt of his back and give it to you! He is a great asset to your company!

I get a call from Mary. I don't pick up since I do not know the number. I will call back and have to hit zero since Mary does not leave her last name or extension. I have to hit 0 many times. I get the operator. She ask me for Mary last name. Mary did not leave her last name or extension. Operator ask me what I have. Security or solar. I tell her, "I don't have security, I have S&W." So, that should tell the air head I do not have security, still send me over to security. WTF! Finally get a hold of Mary, I ask, "Why don't you leave your last name or extension." "Not require." I ask, "Then, why does the operator ask for it then." Piss poor listening skill. "We don't have to." I then stated, "Then how am I to get a hold of you?" No reply. I just said, "Goodbye." I do not know my account number. It is a two-way street.

Our going solar has been a good decision. It's efficient and our savings have been good. The only glitch that came up is with the design that they had for me for the panel and the ones they installed. They were going to give me panels that were 265 watts, but somebody dropped out and had to cancel. They shoved and moved me up on the schedule. Unfortunately, the person that they were gonna sell the panel for were actually 260 not the 265 that they had engineered for me.

The installers were very professional and courteous. The installation took less than a day. The entire process was explained well. Erik ** was patient and knowledgeable with our questions; a great solar expert. We would recommend Vivint to friends and family!

Seeing a lot of recent activity on the block and having panels on the roof from 1980 (that never really worked) I researched Vivint. What holds true for all such companies is the 20 year lease of the panels. While not secured with a mortgage the lease stands up to challenge and becomes a liability when trying to transfer title to the property. In short, it makes a homeowner a title not quite as simple in transfer. Their interest must be taken into account. As to the effectiveness of the system we are too low on the sun angle to fully benefit and the effective life of the system is questionable as none has been used for 20 years. Panels are made in China and their life may be far less and require maintenance/replacement leading to catastrophic expense to the homeowner. My panels wore out after 15 years and the mechanical systems required replacement on numerous occasions.

I wanted to save money so I looked into going solar. Enrolling with Vivint was exciting and I didn’t run into any problems setting up, but now it’s like what they say - it’s too good to be true. When I spoke with the guy at the beginning, he told me my bill would be cut in half and I didn’t have to pay anything to the electric company. I would only have to pay Vivint. But I’m still paying on my electric which hasn't gone down and I’m also paying Vivint $26. So far it’s been like a nightmare because now I’m paying about $100 and I didn’t pay $100 in the wintertime. I just called them about a month ago and told them I haven’t saved any money. I want to know when I’m gonna start saving money.

I started looking into solar as an energy savings option and one of my friends had Vivint so I got them to come out, take a look at it, give me an update and they were the best price. So far, I'm very satisfied with my decision to go solar. I was saving money from the power bill that I currently had. Enrolling with Vivint went very smoothly. A gentleman came out to the house and talked about what the project would involve. Then next day or two, another gentleman came out, got on the roof and figured how many panels we would need and where to put them. Then within a couple of days after that, the gentleman came back again, laid out the custom home decision on the custom layout and said how many panels I'd need and the cost.

I'm an engineer working facilities and I knew quite a bit about solar energy, so when I had a bit of an interest in it, I decided to do it with Vivint Solar. I'm satisfied with my decision and it's one of the most fortifying experience. But there was a time that I didn't hear from anybody when I asked for a reconsideration on the amount of panels they were proposing. They said they had it and it would be a month to add it but it took four months before it came online and the time I decided to proceed. It was a little slow but it was positive and the salesman responded whenever I contacted him.

I have been looking into solar for some time. I talked to people on the phone about it, but they weren't in line to be explanatory to me and I was still skeptical. But then a knowledgeable young man from Vivint came, sat down and explained everything to my wife and I. Enrollment went very smoothly. The man went over the entire electric bill and said that deciding on the number of panels would be deciding as to what type of savings I would end up with. We went to 26 panels and he said that should give me almost 50%. If I got questions, he'll come by and answer them. He's very good. But I wish they'd reduce my bill into a perspective where I could get good savings. I'm waiting to see the big difference as what I'm paying Vivint is close to what I was paying before. Other than that, I'm satisfied. The service seems to be happening the way it was explained. I've no complaints.

The whole process was super from start to finish. I highly recommend Vivint Solar. And Debbie provided thorough, easy-to-understand information and kept me informed throughout the process. I look forward to saving money and safeguarding the environment for my grandkids.

My system has been down since October. I had no idea it wasn't working until my electric bill skyrocketed. A technician came out and fixed it. 2 days later the system was down again. I have been told for 2 months that a part is on order and someone will call me in a week. I have called numerous times and just keep getting told the same thing. Once they have their tax credits for the system, they don't care if it works or not.

My neighbor was a Vivint Solar customer. They were the ones who did most of the research on solar energy so when they had them installed, that's what I did as well. I was somewhat hesitant at first because of the condition of my roof. The rep and I talked about the idea that it would cost $500 to take the panels off and put it back on when I have the roof replaced. He said, "Once we get installed, I'll get you a check for $500." But I never saw that or heard anything about it so it was just a promise that didn't get kept. Also, I'm still paying the same electrical bills now since the system isn't really producing very much because of the time of the year. But I'm assuming I'm saving a little bit because I'm paying Vivint for $30 or $40 a month. But as a company and the way the process worked, my experience with Vivint Solar was good.

The sales rep of Vivint Solar lives a couple of blocks from my house. He was walking by one day and he asked if I would be interested in solar. I talked with him then he explained everything and I signed up the same day. He was a great guy, superb, and kept me informed of everything. He told me at the beginning that the process would take a long time, and they were. I signed up in June and became active at the end of November. It was dependent upon the power company and the city approving plans.

I've been working in solar for about 39 years and I originally had a contract with SunEdison. Then they went bankrupt and my son ran into Vivint. He did it and I thought it was great so I did too. Jason was the guy that I talked to and he was good. He knew what he was talking about and it was easy to do. Right now, we're doing about 40% energy from the sun, even in wintertime, and it feels good. I like it, it's qualified and smart.

Beware of the sales pitch like all companies. They overpromise and don't deliver. Vivint technically tells you the truth because yes their panels will save you energy. That is not in dispute. However what they say is that it will save you money and that is misleading. You have to PAY Vivint for all energy that the panels produce on top of the energy you still have to pay to your utility company. So basically any savings you have is a wash. My monthly payments actually went up compared to the previous year. DO NOT PUT SOLAR PANELS on YOUR HOME. IT'S A BIG SCAM.

We were approached by Vivint and had our large roof paneled. Since the beginning not all the panels worked. Now half of our panels don't work and we have been trying for months to get them repaired. We have overpaid and are not getting credit for the electricity we generate and feed into the grid. The customer service people lie and don't care about customers. STAY AWAY FROM THIS COMPANY!

We signed up for solar panels thru Vivint solar on June 15th 2016. Said it would take a couple of months, they had my loan approved ASAP but then drag their feet. After a few more months of them not returning calls it was installed on Oct 27th, they give you a customer service rep number if you need help, but guess what you leave messages and no return calls.

DANGER. DANGER. DANGER. VIVINT ELDERLY 81 YEAR OLD WOMAN HOMELESS. The Project was supposed to be Done before August. I ended up putting in a new circuit box and informed them of each step and they NEVER told me they were going to have Alpha & Omega come and RIP out the box and put a new one with a new meter after I spent all the money I spent on it. Then along with that they ended up putting a COPPER WIRE STREAK into the ground and hook through my attic to my HOT WATER TANK causing ELECTROLYSIS. That caused a slab leak under the house causing both hot and cold and have no more working water and the trees took over the slab as well and are coming up under the house. The leak was slow and progressed after they did what they did that day. Since September I have to bathe in buckets. I have very little water coming out of the faucet only enough to spend 5 to 6 hours a day filling buckets of water to heat for bathing and cleaning the house to keep clean surroundings. It's a day's work. You see I have wells and the constant leak caused the well pump to not only overwork but to arch and make a huge burn mark on my galvanized tank in the closet across from the hot water tank and furnace closet.

Really looking forward to getting more information about solar. My wife and I feel Vivint is the way to go. Victor ** was extremely professional and knowledgeable and made the whole process very quick and easy. I say go for it.

When I first got started I had LOTS of questions. All the customer service members were very helpful. Dallin was the person who contacted me and sold me on the concept. He was always responsive to my calls. I do recommend Vivint Solar. I am a fairly new customer. I am enjoying the low cost in my electric bill.

Vivint Solar company is top notch company. The professionals working with Vivint is some of the most professional workers you will ever encounter. The information I received has been 100 percent accurate and after having solar panels I have realized it was one of the best choices I have made. Dallin's professionalism was a major factor in me choosing to give solar panel a chance. After working with Dallin I have referred him to other friends because I was so impressed by him. Great employee!!

My husband and I just had our solar panels installed today from Vivint and are ecstatic! We had the best salesman, his name was Ian **. We would recommend him to anyone. He was very knowledgeable about the solar program, he showed us how we could save money on our electric bill, he was calm and patient and answered any questions we had upfront and during the process. In addition the workman who did the installation were very efficient. If you have any questions about the solar program, contact Ian **. He will take care of you with integrity.

The project manager, William ** was great. Whenever we called him with questions or concerns he got all our questions answered quickly. The workers and survey people were very friendly and answered all our questions. We are now just waiting for it to be turned on when BGE is done.

The team mounted 27 panels and connected to my breaker panel in less than half a day. Very professional crew and it is nice to see a company hire Americans for installations. I would highly recommend Vivint Solar to anyone who wants to add solar panels to their roof.

From the very beginning of meeting Jim ** everything has gone right. We have had electricians here and also the installers here. They all were so nice and respectful of our property and us. They were amazing. The installers cleaned everything up, explained some things I had questions about. Jim ** has contacted me a few times to let me know what is next. Give a big???

Dallin was very knowledgeable about solar panels and very professional. He responded to our questions in a timely fashion. We would definitely recommend Vivint to our friends and family. Everything was completed in a timely fashion and we didn't have any issues at all.

I am not in the grid system yet but everything leading up to and including the install went flawlessly. The Vivint rep Joshua ** was always professional, courteous and prompt. He is an asset to the company. Everything was communicated and confirmed and I am very pleased. Can't wait to start saving money and generating some power. :)

I got solar panels October-2015. I was promised savings - instead I have been paying about $20 - $30 more monthly. Please do a better research and get different solar company. At the end of the year I got $21.45 savings for the whole year. Do not get Vivint Solar.

We have been very satisfied with Vivint Solar's service and staff and are very pleased. The process was smooth and just as they explained. I recommend that anyone considering solar should contact Brandon with Vivint Solar. We are thrilled with the savings we are experiencing and this program cost us nothing. Anyone considering should get their information directly from Vivint Solar. They did exactly what they said. We couldn't be happier!

I really enjoyed my whole process for getting solar through Vivint! Dallin was wonderful and everything went as explained from beginning to end. The follow up and ease of scheduling was exceptional. I can't wait to see my savings on my first bill!

I am a retired NYC police officer so I am very weary of everything! When the Vivint salesman, Joshua ** knocked on my door I almost threw him out. Glad I didn't. He is wonderful and the only reason I have solar panels right now. Keep up the good work Vivint! And keep employees like Joshua. He is the perfect representative for your product.

I met with the Vivint representative on two occasions and basically was sold on the almost 50% savings that he was pitching without the obligation to the hardware. My concern was if I moved, would I be responsible with the system. He described it as a utility that you could choose to use or not and that I would not be responsible for the system. That was incorrect. That is only the case if the new owners accept the contract, otherwise, I am responsible.

Updated on 03/07/2019: Do NOT use this company. Run, run RUN from them. I am on my 10th (yes, you read that right) after the roof being reroofed twice! Two of my leaks are in the same spot as before. Second leak in one spot and the fourth in the other. I have taken countless hours off of work to be here for everything. One time I took time off work and they never showed. When I called, they said there was a glitch in their scheduling system and I was never scheduled. This is just one of MANY issues. And whenever they take the panels off to fix the roof, they are off and NOT generating for at least 6 months. To get them to do ANYTHING in a timely manner is not at all possible.

My experience with Vivint Solar so far has been a positive experience. My representative William ** has been great and very informative, and helpful. I am slowly going through the process and need to do some improvements to my roofing system, and William is very understanding and has been very helpful with working out my issues. The young man that did my solar review and system check was also professional and informative. So as it stands so far so good. When I have the system I should be saving at least $100 a month.

The team of workers that came to install the solar panels were very professional and knowledgeable. They answered all questions and cleaned up upon completion. I would definitely recommend Vivint Solar to my friends. Very pleased with the results and thankful to Joel ** for the hard work to get us approved and set up. He did a great job. Was very patient and understanding to all the questions we had.

The whole process has been very professional and friendly, as well as easy to deal with and very well prepared. They are always ready to answer any questions or supply documents or information if needed. Sales person was very pleasant and showed up at installation to answer questions.

Overall my experience has been good. My salesperson has been great about staying in touch and following through when I ask questions. I was not happy about how long it took to go through the process from beginning to being live. I also was not happy about the number of times I was assigned a new account manager, and the gaps in communication because of that. Now that I am live, I wish Vivint provided me the ability to view my daily production, and for that information to stay available so I could see it graphed throughout the month.

For us, it was a very transparent process from sales to install. The sales rep was very transparent with the entire process and was available whenever we had questions. The only issue we had was that the power needed to be cutoff during the install and we did not expect it to be off for the 4 hours it was.

We are happy with the whole process and look forward to making the world a better place and saving money. Everyone was extremely professional and quick to respond to our questions. Joel is a great rep. He is on top of everything.

Received great customer service from our consultant Ron ** who was very personable and answered all my questions about Vivint Solar. The installation team performed the installation with professional and efficient service. I would recommend anyone to contact this company to learn more.

I had a great experience with Vivint Solar. My rep Jesse was very knowledgeable and kept me informed through the whole process. His assistant Nicole was also amazing. I am excited to save money and help the environment. Highly recommended.

From start to finish I had a great experience with Vivint Solar. My rep Jesse was great and helped me through the process from start to finish. I was skeptical at first but after seeing my new bills, I'd highly recommend Vivint Solar!

I was referred to your company by my neighbor and I am please to have followed through. Mr Brandon ** helped me get the contract and even answered his phone when I had questions about my bills. SO far, I am very happy with the service, especially the savings in my electrical bills. I even had a $40 bill from Pepco! That never happened before. So yes, I've made the right decision going solar. Keep up the good work.

We have been very pleased with the service provided by Vivint Solar. From the beginning, they were very upfront about the process to obtain solar panels and were helpful with answering questions and providing timeframes along the way. Our electric bill has decreased dramatically! We are overall extremely pleased and would highly recommend Vivint Solar.

Joel ** (Sales), Gabriel (Installation) and The Electrician--(I have forgotten his name) and all of their respective crews were professional and congenial. They showed up on time and finished ahead of schedule. The clean up was well done, but it was mostly dark before I could thoroughly inspect the area. I'll know on Tuesday 11/01/16 once I survey the entire area. The job itself looked professional but I will require a couple of good rain storms and a substantial snow event to see if there is any leakage. As far as the operation of the system and savings--it's too early to tell. We need the necessary approval prior to activating the system. Regards.

In choosing to go with solar panels and save money, we looked extensively at every avenue. From the first day dealing with Vivint, there was just something that I didn't trust. From the day the sales rep came out there was nothing but delays, hold ups, missed forms, etc. Through constant pressure I finally received the design which was completely opposite of what was described in the meeting. I was assured that the remaining aspects would be completed immediately and the panels would set for an install date. After the initial meeting in March 2016 before the paperwork, surveys, designs, and delays were completed the calendar had pushed to June 2016. To my surprise the rep called to say we're scheduled for July 1st install which got my hopes up.

I am very pleased with my solar panels and the savings I am receiving. Many of my neighbors have asked me about them and also now have them. I believe Brandon was a very good representative for Vivint. Thank you very much.

I cannot say I am pleased with the company yet. We were excited with the prospect of clean energy and saving money. However after 10 months we are still waiting. It took three months to get the installation. Another FOUR months for the city to approve it and THREE more months we are still waiting for the electric company to install the meter. It doesn't feel like the priority is installation and completion. I see them installing more and more but many of our friends and neighbors are STILL waiting for a finished product. This translates into poor customer satisfaction. Friends of mine went with different companies and were up and fully running in less than three months on average.

I got solar in March 2016. My rep (Joe **) lies and gives you the runaround continuously. I was told my PSEG bill would go away, it did not. So now I'm paying PSEG and Vivint. DO NOT USE THIS COMPANY. Make sure you do plenty of research before you get solar, and not by these guys.

A Good Company, An Outstanding Rep, a new Friend. That is what I've found since Richard ** introduced himself and his company, Vivint. He has walked us through each step in getting a solarized home. Answers? He has them and is so generous with his time. If only other companies we deal with has the knowledge he has and is willing, day or night, to answer your questions and alleviate concerns. I am indebted to him for making the decision to go solar an informed and pleasant one.

Have any of you had dealings with Vivint Solar? We hired them to put a solar system on our roof in April. They said it would take about one week to put it up. It is now the end of October and it is still not all up and working!!! They came out today to finish up and guess what most of the wiring has to be re-done. They have been paid in full already and we have not gotten the solar they are supposed to deliver. I don't usually pay before the job is done but the mortgage company paid them off. Now I pay monthly to the mortgage company and I'm collecting interest (plus my monthly electric bill). My advice to anyone looking for solar energy is don't use Vivint!

Overall a good experience and would recommend to a friend. There was some difficulty getting through the paperwork aspect after the installation due to software program changes and personnel changes at Vivint. Since the system has been operational there was a minor billing issue that was resolved after some time and some phone calls. For the past 6 months it has been smooth sailing. We enjoy seeing the credit balance we have with our power supplier!

Our house caught on fire from the panels!!! Vivint has been worse than anyone could imagine. We had the burned panels taken down as well as the undamaged portion, on the larger roof. We had to pay the costs for that roof to be repaired, out of pocket. My 77-year-old father was displaced to a senior apartments. Six months later, he was was so sick with stress, he ended up selling the house at half its worth (half-repaired). Vivint is still charging him monthly, for solar power even though there are no panels up and he does not own the house. This is one year later. He has called and complained but, no one will show any compassion. I am totally disgusted, about how they are treating my father. This has been a huge loss. Our family home gone and still being billed for solar power that is not being used. My father still can not sleep nights due to this trauma, mistreatment and displacement.

I had Vivint solar panels installed on both properties. Had problems with first install but Vivint fixed everything right away. My second install went well and has given me a credit. Balance with BGE all summer. Very satisfied. Jesse carl was my rep. He was very helpful and personable to work with.

Jesse and VIVINT have been great. We have seen an average of a $200 savings each month since we had our solar panels installed about a year ago. That's $2400 we would have missed out on. Thanks Jesse!!!

We entered into a contract with Vivint. They were offering 110 percent coverage of our home energy consumption. The panels that they put up cover about 60 percent of our usage which still allows us 2 months of the year to enter into 4th tier PGE pricing. They are scum and will have a class action lawsuit for bad business.

My mother's landlord installed solar panels. She gave Vivint my mother's banking info. They have been billing my mom $75 to $85 a month. My mom is 82 and in a nursing home. She never authorized this payment. When I called Vivint to point this out I was informed they are doing nothing illegal and told because my mother is not on the homeowners account we cannot stop the payments, yet we never authorized them in the first place. I went to the bank, and the bank called them and they were told the same thing. I left a message with the land lady. Of course, she's not hurrying to fix it. I am now working with the fraud department at the bank. Bottom line, why do business with such a shady operation? Why even put your banking information in there to begin with? They have no scruples. I would never let them put a solar panel anywhere near my house. They just want to take your money and run.

One evening I had a knock on the door. 2 gentlemen presented me with an offer to get Solar energy installed for free and I could save a lot of money on my electric bill. So I decided to find out more. Everything they explained to me sounded great. My wife was apprehensive but I feel it's gonna be the wave of the future. So I agreed to have them come out and see if I was a candidate for this. We scheduled a date and they came out May 31st of 2016. Shortly after that I got contacted that it could be done to my house. Great! So I asked what the next step was. The original salesmen would come out and fill me in on the process and all other details. So we set a date... then that got cancelled. Then another date which also got cancelled. Then a 3rd... never showed up. Each time I had to arrange my schedule to be there.

I am a Vivint customer and I am very satisfied with my service. I've had nothing but good experiences with their customer service and their local representative. The local rep was informative, knowledgeable and very helpful throughout the whole process. The installation was professional with Vivint employees. No outside contractors. Plus I have saved money.

Vivint solar did an install on solar panels today 10/14/2016. It went so smooth. I was told they will be between 8:00am and 11:00am. They were there at 8:30 AM. I had questions to ask the foreman. He stopped what he was doing and answered my concerns. Just waiting to get turned on now. Can't wait to see how much money I will save. Dawn my salesperson was great. Through the process she kept me informed on every step on the way. If I needed her I called and she called me back within time.

My experience with Vivint Solar was great, starting with the sales representative Dawn **. Dawn is very professional and yet at the same time very friendly. She lead my wife and I through the whole process that would take place and stayed in contact with us through text message and email. The installation team was very courteous and professional. The team leader explain the procedure that would take place with the panels on the roof and the electrician explained what he was doing with electric panel and answer any questions. After the installation was completed electrician explain to me the panel boxes that were on the side of the house and how they worked and explain the next step which is the inspection. Very informative. The team did a excellent job and very pleased with the cleanup. Thank you.

We bought in to solar after weeks of study and thinking thru the long term costs and benefits... Enticed by a 1500.00 rebate we signed on in February 2016. They installed the system quickly in less than 15 hours with minimal broken roof tiles on our Phoenix home... Then the whole system Sat for months... with BS emails sent every month about Progress... missing parts scheduling issues... after for four months on July 5th 2016 it was ready for ME TO TURN ON THE SYSTEM... NOT VIVINT. First partial month of solar we got a 145.00 Electric bill and 143.00 Vivint Bill... NO SAVINGS AT ALL. NEXT MONTH 125.00 Electric Bill and 143.00 Vivint bill. We contacted our salesman who turned this over to Quality Control Specialist Abe. Three weeks go by no response. Then I look online to Vivint's so called system monitoring which says SYSTEM FUNCTIONING NORMALLY...

Your Energy Consultant, Chris ** and Don **, the young man that installed the electrical work very professional and showed excellent work ethics. They were on time for all scheduled appointments and completed the task in timely manner. They were a pleasure to work with. You have a great team!

If you are considering solar for your home, call Lyle ** of Vivint Solar. We will always be grateful for Lyle walking up our driveway on a Saturday afternoon. We knew that solar was the right way to go but had so many reservations, questions and even concerns. Lyle provided us with answers to all of our questions and more. The system was installed in a day. The crew was orderly, neat and very professional. Follow up has been prompt and always done with care and consideration. Over the weeks not only did we know that Lyle was an excellent representative of his company, but now we call him a friend.

Everything went great. The team that was here was very professional, friendly, quick, and clean. They showed up on time and finished right around the time that was estimated. Beside the panels, there was no trace that there had been an installation inside or outside the house.

Amanda our sales agent was wonderful, professional and very personable. That helped tremendously with this experience. No surprises, told us step to step what would go on and when. Thank you Amanda. Hope they realize you are assets to their company.

I just want to say that I am so pleased with the work Vivint Solar did for my Mom's house in Northern Baltimore County, Maryland! Since I live up in PA, when I heard that my aging mother was approached and considering going Solar I nearly had a heart attack thinking that she was going be ripped off or taken advantage of. As it turns out, I contacted her Vivint Solar Rep A really considerate guy named Jeff **. After grilling him for 30 minutes or so, I realized he was actually the real deal and was only looking after the well being of my mom. I was really apprehensive about my mom making the transition to solar energy because I had heard some horror stories from co-workers who, as it turns out, did not have any firsthand experience with solar energy. It seems there are a lot of experts out there who don't have any real knowledge or experience with today's advancements in solar energy.

James ** was exceptional to work with. His explanation to the solar power system was clear and he made it easy to understand and answered all question. The install group was fast, clean and courteous and I would recommend Vivint Solar to friends and family.

Everything was Installed as Promised. Steve ** introduced me to Vivint and not only did I install Solar Panels on the Residence I live in, I also liked the way he does business. So I installed Solar on one of my rental properties.

Dealing with Vivint has been so easy. Great people who actually listen to the customer. Pedro has been great, he made the whole process a breeze. Willing to go the extra mile to accommodate my busy schedule. All the while being positive, kind and considerate.

My wife and I moved in with my mother in law after a life event. Having had a solar on our previous home and a great experience we were happy that it was already installed with our mother in law, for about a month. Within the first 90 days of us moving in and taking over the finances we saw a problem. The solar was more than the PGE bill used to be. After investigating we found that the contract was set up in a way to not help my mother in law. They said they would monitor her system but they failed at that not once but 2 times. When I called to talk to them a very nice southern lady told me straight up "its easier if you just pay your bill and not make a fuss." Needless to say that was the wrong thing to say. After we had the tech out we found out that the original installer had not tightened any of the wiring in the outlet box they installed initially.

Outstanding business to get solar from. So far Vivint has met every expectation. My energy consultant Darcey was a true professional and explained the entire process to us so we had no surprises. Plus, he is going to give us $100 for each person we refer to him!

We just had the panels installed. The whole process has been smooth. Salesman has been very attentive and is always available for any questions. Have highly recommended already.

My experience with Vivint Solar has been great! It started with Tommy ** explaining how it all works and he continued to be patient for weeks after I had many questions. He continued to check on us through every step. Even the installers were great. Very satisfied!

Our sales rep Chris was wonderful and was very accommodating. He made sure everything went smooth. As of now we have just completed installation. We are just waiting for the next phase in the process and hoping once that is done we will start saving.

Vivint installation crew very capable. Considerate, efficient, timely. All employees friendly, competent. Jose, electrician very knowledgeable. Jimmy ** also stopped by to check out progress, professional as always, thanks.

Vivint Solar is by far the worst company I have ever had the misfortune of dealing with. We signed up for their "free" solar panels, provided due to a government grant in CT. The sales rep who worked with us, Jamie **, promised if we switch to solar we would see savings on our energy bills. She said based on our design that would function at 102%, our energy needs would be met by the solar panels and our electric bill would be minimal (just the service charge of roughly $20 a month). Jamie and the website state you will see savings of 10-30%. I can honestly say this is anything but the case. My panels were installed in Nov 2015- thus process seemed to go well, but took time for the inspections, etc. I was finally authorized to go live with the system at the end of March. I was told by Jamie, that at any time if the system is not functioning, Vivint will alert me and send out a tech to fix it.

Michael did an amazing job from the first day I met him. He explained the program and was always around to answer any questions that I had. He is a huge asset to your company and Vivint is lucky to have him! I would absolutely recommend Michael and Vivint to friends and family.

I just wanted to take a moment to let you know that my experience with Vivint Solar and its employees (from our sales rep to the installation crew) were very professional and only had our best interest at heart. So nice to deal with a company that has integrity and puts it customers first.

VIVINT rep came to my Northampton home with pitch for no risk Solar install w/ 20-30% savings guaranteed. He flashed voided checks of others in neighborhood. A quick Google check showed VIVINT ostensibly valid business. However, took a lot of info - especially financial ostensibly for financial background verification. He also saw my alarm system. Called back in a few days and said would be receiving technical proposal with a week or so. After 2 weeks he said 'info is in the mail' and will send email this afternoon. It's been total of one month. Only one individual in neighborhood has had further contact. Others are also suspicious. We Believe VIVINT has..... 'secondary purpose'..... associated with homeowner 'interviews. It's not Solar energy! It's no call no show after your info is provided! I've signed up myself and wife for LIFE Lock as result of VIVINT exposure.

Buyer beware. Have service a year now. Paying more now for electric than before I owned solar by 25%. They are deceitful and dishonest... Bad service getting worse...

Unfortunately I recommended Vivint Solar before finishing my install. Our original rep, Ben, left and now I know why. Vivint Solar is a HORRIFIC company to deal with. The install time didn't bother me as they float all expenses but their communication and product is worse than terrible. After 6 months or so they finally got it operational, we thought. It had not been producing power for at least a month yet they still sent us a bill.

We signed up with Vivint in May 2015, after some prodding the solar panels were installed in early September 2015. Since then, absolutely nothing has been done, nothing. We haven't even had a county inspection and all I get is that there is a problem with our "as designed" and "as built" plans. Occasionally they send someone out to look or take pictures, yet nothing has transpired. I was told there was a problem with our county regulations, but I just spoke with a neighbor whose system is now operational. It took him just shy of a year. What a joke of a company. I'm trying to figure out my legal options and divorce myself from Vivint. I could not be more disappointed.

Vivint made the process of getting solar extremely simple. My sales rep, Steve **, took care of all the paper work, filing for permits, working with the utility company, and even answering my many questions throughout the process. He even showed up on installation day to make sure things went smoothly. (Very professional and well done installation!) Also happy with how the support staff at the HQ followed everything up, completing the CO process with the town. My only "cost" was a check for $1 at the beginning to do all the financial stuff, and they even gave me back the dollar on the first bill. Can't wait for the first billing period with my utility where I get a credit. (Best so far has been a bill for 2 kWh!) I chose Vivint over actually purchasing panels outright from some other company because they have an interest in keeping my system working a peak efficiency. Very pleased.

I would like to share my good experience working with Vivint Solar's Rep. Michael ** who has a good knowledge about how solar works and able to answer all the questions that I had, he got my solar systems installed much soon than I expected (despite of all the complicated procedures). And I am very satisfied with the installing team who manage to perform an outstanding job on my house. Special thanks to the team leader Jason and James.

It took a long time to get all of the permissions but worth it.

Rich and his crew were great! Rich kept me informed as to when they would arrive. He explained the process thoroughly. The whole crew went above and beyond to make sure my installation went smoothly. I'd recommended Rich and his crew to everyone. It was a pleasant experience.

Once we learned that the install will occur, we received a text message from Jeff ** about a week in advance, indicating this will happen, including the hour of arrival. Side note - there was a lot of communication - text and email indicating process and install - this was much appreciated by us. The crew arrived, began work, even though we had slight amount of rain. The crew was professional, neat and worked well with each other - a good team. They indicated an install time of 7 hours, and did very close to that. A good clean and neat install, when they left, hardly even knew they were here.

I do not recommend Vivint. Our solar panels were installed in March 2016. Six months later, they are not working. This ordeal has cost us money and considerable time waiting on the phone, explaining the situation multiple times, and getting nowhere. Terrible customer service. After having the panels installed in March, everything was finally “turned on” July 1. Our BGE bill for the month of July was the highest it has ever been in 20 years that we have lived in this house. Considering we were on vacation with the air conditioning turned off for 12 days, our bill should have been much lower. On top of that, Vivint double billed us, and NO electricity from the solar panels was going into our system. Vivint called this an “estimated bill” which we were required to pay even though we were getting nothing.

Kim is great! She took the time to explain everything to me and was very respectful of my needs. I can't wait to see the benefits of solar on my home.

My experience with Vivint Solar was very easy and pleasurable. Kelly **, Vivint Solar's representative was very professional and very helpful. Things were explained fully and his time and patience were outstanding. I would recommend him and the Vivint company to anyone who is interested in going green/solar.

I'm having problems with Solar staying on. I keep getting high bills worse than before. Now I pay Vivint and PSEG! I should have never gotten Solar. I complain to Vivint and they do nothing to help or lower the bills. I really wish they would come and take it off because it been nothing but problems from the start! BEWARE OF SOLAR COMPANIES!

Going green at no cost and saving money! Win Win Win. Highly recommended.

From beginning to end, the process was very smooth, clear explanation, the installation crew very efficient and professional. Joshua was an excellent presenter. We are happy with our choice.

I was very happy with Kyle **. He took the time to explain things in a clear concise way. He is very smart and professional.

This company is the best. Crew was so nice... Highly recommend.

I've had my solar up on my roof since April 12th. It still is not working. Every time you try to call for help, no one knows who you should talk to or they don't return your calls after multiple attempts at email and phone calls. Someone came out today after 2 months of trying to get someone out here and we still are not connected. He let me know that he's not sure what he's doing and his manager just told him to come try to figure it out. Seriously??? We arrived going on 5 months of this solar on my roof and still NOTHING! I never realized that there was a company out there like this that treats us horribly, and their employees are not trained well.

The men were very professional and caring in their work and very helpful with any questions I had.

I am very satisfied with everything. David ** is the best. He was here the whole time making sure everything was being done right. He even came over after everything was installed to make sure. The people that installed it were wonderful. I would recommend Vivint Solar to anyone.

Very happy with the smooth process. I have to say that of all the Solar representatives that stopped by to offer services, the Vivint Solar representative was the most natural with no selling in mind. He explained the whole process in great details and answered all my questions. I would absolutely recommend Vivint Solar to my neighbors. The panels look great, in the exact spot I wanted them... Awesome job.

Everyone involved in Vivint has been absolutely wonderful in getting my solar up and running. The staff are professional and efficient, despite working for two days in the awful 110+ degree heat. I am pleased with this company and will definitely refer anyone I know that wants to go Solar. Thank you again.

I had the solar panels installed last October. They were up and running in March 2016. Since the beginning I noticed my electric bill was higher than usual. I thought the purpose of having solar panels was to save money. I called PSE&G they mentioned the system that was installed is too small for my house, so I am seeing the excess of what my panels do not produce. I have since called Vivint. At first the sales person showed up right away, filled out papers and listened to my complaint. A month went by I didn't hear anything. I called Vivint back again, I was told by the sales department the system I have on my home is very small so they made an appt. for July 7th at 4pm. Nobody showed up. I called them back again then they said they would give me a different sales person. This person called me back and said I have to wait 1 year. I am not happy with that answer either.

My electric bill is now higher than ever. I spend about $20-50 more a month. It has been so nice lately, very sunny. My Vivint bill is crazy. I am so sorry I did this. I did talk to a neighbor that had panels, and they seemed satisfied. I am very unsatisfied, and am going to stop recommending buying solar panels from a company. Just invest and put on yourself.

A young female representative of this company was wandering my yard at 7:30 PM on a Saturday night, texting from my front porch and looking at my electrical panel without coming to the door, telling us who she was or what she was doing. The car was not marked and she was not wearing a uniform. Frankly, it was creepy. When I approached her, she told me she was evaluating the house to see if we could "qualify" for energy savings, and made it seem as though she was affiliated with our energy company until I asked her point blank if that was the case.

Solar energy is a good, green, and responsible thing to do. I regret ever inviting Vivint into my home. They refuse to give me an address to mail a check to. They insist on having access to my check checking account, or credit card under the guise of being paperless. I don't want to do business with them. They refuse to go away. They consistently overbill by a third higher than my normal electric bill. They charge based on the energy produced, not by energy used. I've disconnected the system, so no energy is being produced or used. Stay away. There are other options.

Lied to me from the beginning, you pay on what it produces not your usage so if you're away for 6 months you're still paying. Buyer beware!!! Do you know you have to monitor your own panels if it's not working and not reading anything they still charge you and if you try to call them expect 1hr on hold just so you can hold on again to speak to another person, they have made so many mistake and did you know if you have a rental property and you have no tenants there you still need to provide and pay for wifi or it won't work but you're still being charged on estimates of what it produces not what you use.

The people who handle repairs take 48-72 hours to return a call, I was told when I called to ask a simple question. I am 2-3 hours away from the home I am calling about and their lack of customer service and delayed response time is causing me to make multiple trips. I am not pleased. Was not aware of this when I signed up. Go with a local company. This company isn't all it's cracked up to be???

I was a Vivint Solar customer for a little over one year. While the savings were not even close to what I had anticipated the true problem occurred when I went to sell my home. First my closing was delayed almost one month because of issues on Vivint's end to transfer the policy to the new homeowner. But what has gotten me very angry is the incompetence since that time. I have received, in excess of 20 calls from Vivint saying I owe them money for a period of time following the transfer agreement. In addition to call I get weekly emails saying I owe money. When this first occurred I called and the person I spoke with apologized and advised that I pay the bill, since part of the amount was during the time I resided in the home, and that the excess amount would be pro-rated back to me. Well, it is now August (I sold my home April 13th, 2016) and I am still getting emails. The most recent came today and included my name and the new owner.

Salesperson showed up to our house randomly, 5-6 people. Then 2 people are recording you and the conversation they have and if you ask them to stop they tell you no. In order for them to help you they need your birthday, SSN, and a current electric bill. I don't give personal business to people that just show up at my door and don't have the chance to investigate the company. Oh and one of the salesperson said "Well I can just go to Facebook and get this information if I wanted to." I have never had such unprofessional and disrespect when someone knocks on my door. The salespeople will not give you the chance to think about it and investigate. They want the information now, and if you don't give it to them they get rude and hateful. Watch out! To fall to this scam.

I recently had solar panels installed by Vivint because the salesman convinced me I would be saving tons of money by doing this. They tell you the average person saves about $50 a month by installing solar panels and that Peco pays them directly and credits you the money on your electric bill. My panels have been turned on for about 6 weeks now and so far I am in the hole about $120. The first 2 weeks my Vivint bill was $38 and saved 0 on my Peco bill. This month my Vivint bill was a whopping $113!!! That is 3 times what I am "saving" with Peco by signing up for this. Thinking in about 30 days when I get my next bill I will most likely be filing a complaint with the BBB. This is a total SCAM! I AM SUPER PISSED!!!

Salesman never full disclosed bill process. If you look at my acct first bill 40. Second 75. I'm now up to 241. Can't afford. I have lung cancer and on disability budget and get no response from salesman in reference to what he didn't tell me. I guess that's a Corp sales tool. I will have to try sell my house or lose it because of solar selling tactics. Obviously very stressed out and I'm on chemotherapy. Very bad combo. Probably will kill me.

When our system was installed they would only give us 8 panels. Then when they found out that was not nearly enough (really???-we live in Bakersfield CA) they installed more panels but wanted to add another box to the side of our house. We did not want 2 boxes, conduit, etc junking up the front wall of our new home so they told us they could just join the new panels to our existing system. So far so good. Until bill time came along. Now they are billing us for 2 accounts even though we only have one system.

VIVINT Solar is the same business model as VIVINT Home Security Systems. I really wish I would not have given them a second chance for my business. While the solar panels work great and I do save money on electricity... the billing customer service people (Ryan) and others I have dealt with, do not care about customers. All they are concerned with is VIVINT accounts getting paid. The scenario is, I get an email stating that my credit card on file is not able to be processed. I email or call the billing department and ask for an explanation of why this is happening again and again. The only response I get from Ryan or any other person at VIVINT Solar billing is, "I can update the credit card on file and this won't happen again unless you change cards." Even when I don't change cards it happens again and again.

Had my panels installed at the end of Jan. and system was not turned on until June. Sales pushed hard to have panels installed ASAP despite being told I would not take time off work. Installers disconnected my WiFi from my internet router without asking so they could connect their stuff. The employee they sent to set up a WiFi stick had no clue what he was doing. After trying to figure it out for less than 30 mins he left to go to another job and did not return or call to let me know he would not be back. Got the run around about why it was taking so long to start system up. Was charged this month without any type of statement. Combined bill much more than I typically pay. My parents also have a Vivint system and their last bill was close to $100 more than typical for this time of year. My parents and I have yet to hear back.

I signed up with Vivint Solar in September 2015 with high hopes. The system was installed in December 2015. It was turned on in May 2016. It did not work but I still had to pay the bill. I reported the problem on May 9th 2016 but Vivint Solar showed no real interest in addressing the issue, despite repeated civil requests and reminders, until I sent them a legal notice of dispute via certified mail and demanded the panels be removed. It is August 1st 2016 and I have been assured that they will be turned on tomorrow. I've heard that same thing every couple of weeks for months. We shall see.

Ok my sales rep Xavier told me to get a really high electric bill it would get me a bigger system to save me more money but I have gotten my first bill and it is extremely higher than what I was paying for with PECO. If you shop around you can get electric for .0625-.0790. Vivint charges you .125 and they do not charge you for usage. They charge you for what that massive system produces that's why they want you to have plenty of sunlight. The more it produces the more they charge you. They don't explain this to you. Not only do you get a bill from them you also get a bill from PECO. Another thing they do not explain. They tell you that PECO will bill you for them which is false. You cannot get ahold of anyone at Vivint. This place is a scam.

The solar panels were installed in April and have still not been turned on. After reading so many reviews of people in my same situation, I will be uninstalling my panels and going with a more customer-friendly, experienced company.

I've called Vivint several times on this issue but still nothing. In April I noticed a spike in my electricity bill. It appears that in the billing period of 4/13-5/11 Hawaiian Electric says that they didn't receive anything from my panels. HECO DEL-1406 NET-1406 REC-0. I ended up paying $340.98 for the 1406KW I used. A couple of weeks later I get the automated billing statement from Vivint and I was surprised to find the panels were producing. I averaged out the days listed during the HECO billing period and find that during the same period the panels produced 1336KW so Vivint Solar sends me a bill for $268.78.

Newly installed system that is only providing 1/3rd of promised solar power. I have been trying to reach someone in the "workout" department for 2 weeks now. I have left messages/contact info with customer service personnel, and with the CSR contact from the install. I have received zero follow up. I am now paying a bill to Vivint AND my local power provider. This company seems to literally want just to get panels on your roof and then be done with you. Customer care doesn't exist.

The installation of our panels went just fine, and production is good, but... I cannot get customer support to follow-up on installation of animal guard and repair to wiring. For two months, I have made repeated phone calls, sent emails, but to no avail. They keep telling me that they have to check into it and never return calls, as they promised, tech's don't keep appts, etc. It is very frustrating and at this point I could not recommend them to anyone. And, this is not the first issue, either. Last year, when we needed snow guard installed had the same issue, but even worse this time.

They charge me at a high rate of kilowatt usage which I had no idea how much I really did use. There's no way to shown how much the solar panel is being produced on my roof and how much energy is produced to my saving. I message them but no reply back. I lost my job. I call many long hours to cancel my solar contract but they won't let me. Telling me to buy their solar panel off or selling my house and transferring it to someone else is the only way out. That just don't work for me. And now they just keep billing me and won't cancel their service. They send me to collection agency.

Met with sales person Howard, knowledgeable upfront. June 14, 2016 had panels and meter installed, all went well so I thought. Today July 13, 2016 Vivint has not contacted the Town electrician, I have and was told he has heard nothing which was not normal. I called the Taunton, MA office and spoke to a young lady who then forwarded my call to home office in Utah. Upon speaking with the customer service lady for this area I was practically read to from a script. Being only one month out and not inspected she was a bit happy as she said I was ahead of schedule. I told her the Town electrician was available on that day but no call was made. And as of this date no call. I was then told "it would all work out - be patient, it will get done."

My install took forever.... I have been on the system for 5 months, my bills are huge! 40% more than usual. And, Southern California Edison credits are very small. I have talked to every department within the company no one can explain this - Fleet, billing, solar workout team, customer service and every department can't answer my question. I have asked for an executive to call me, and there is no corporate number! Everything goes into their inbound calling center and the people are useless! This morning I called billing, as I stopped letting them withdrawal money from my account and paid them via my banks e-pay. I had an email from last night that the bill was not paid. The billing person said it was not paid. So I called the bank, got a copy of the cashed check and then had to call billing back..... every step of the way is a mess.

I started the process with Vivint Solar late January 2016. I had recommendations from neighbors and friends to go with Vivint. After signing it took about 6 weeks to get the panels installed. But following that there were issues which they had to come back and correct. It is now the 3rd week of June and another problem with the install. I have now missed the prime months to recoup my power saving cost and no scheduled final inspection. I now lack confidence in the system fulfilling what was promised and saving me any money. Poor service and very poor management.

Horrible company to deal with. They never call back, their technicians do not show up for appointments. When you call to find out why, their answer is I don't know. When you ask to speak to a supervisor, they put you back on hold. The first time I was on hold for 45 minutes, then they come back with the same answer all the time, "they are in a meeting and will call back" which they never do. I requested a tech due to not saving any money and their solution, we can add more panels. Someone has to do something. I am contacting my Legislator and local Senator. Save your time. There are much better companies out there.