Vivint Solar Reviews

Vivint Solar put the panels at no cost to us and it reduced our PG&E bill.

I looked into solar for a couple of years and researched and met with just about every solar company out there. I chose Vivint because a friend of mine had gone with them and was really happy, and there was just no downside. It cost me nothing and our savings were going to be about 50%. Our installation was quick and very professional. I needed my conduit run a certain way, and they accommodated my request. A year into it now and our savings have been closer to 65%. I just got my true up bill from SDGE and they sent me a check for $142. I had two issues during the year and when I called customer service they were very responsive. I would recommend Vivint to anyone. Taylor is my rep, and has been great to work with. They have exceeded my expectations.

I was very happy with Mike ** approach as opposed to Solar City's rep who was constantly calling & stopping by unannounced. Once I made my decision within 30 days my panels were up and functioning. My only complaint was with inspection of city. The city held up my switch to Solar for some required stickers on conduits.

Everyone has been courteous and proficient in their respective jobs. Moving along very nicely. The electrician gave me full details of what he would be doing.

The installation of my solar panels went very well. The crew was considerate and they were a nice group of workers who clearly enjoyed their job. They seemed to get along and they worked very well together as a team. Vivint, as a whole, has been very easy to work with. My consultant Lenny ** is also a pleasure to deal with. Very responsive and supportive.

They have done a fantastic job for me and have put in systems for my family members and we all love the savings it has produced for us, that we did not have to give to PGE.

We were skeptical at first when our sales rep told us we could save with solar at our age. Vivint Solar came through on everything they said they would. We saved over $200 compared to what we paid our utility company last year!

I was skeptical at first as cold call solicitation is usually in the form of vacuum sales tactics. This was not the case. Mr. ** made me feel like I was a client not a quick sale and the family loved him. His low pressure approach, "open book" personable persona, accompanied by his strong knowledge of the industry, gave me the confidence this was a good investment and I was making a positive decision I wouldn't regret.

Our service rep was excellent. He explained things to us so we could understand the process and what we could expect. All of questions were answered.

Vivint Solar Energy was an outstanding company to work with. Our sales rep, Taylor **, was awesome! He explained Vivint's solar program, the install process, took care of all township permits and worked with JCPL. The Vivint design team put together a design to give us optimal usage. The install was flawless and the install team very professional. Would recommend Vivint Solar Energy with the highest recommendation possible!

From start to finish the process was handled professionally. There was a time we had to reschedule due to weather and we were always updated. And it's hard to believe we got solar with no money upfront and we just save money each month. Already planning the $2000 I'm saving every year! Everything happened just the way it was promised. I'm saving over $100 our first month... Thank you Vivint Solar for providing such a awesome option for clean energy and saving money at the same time!

My experience with Vivint Solar began with a meeting with Kathryn **. She was extremely pleasant and very informative as to the benefits of using Solar. She was able to answer our questions & made herself very available to us. My family made our decision to have the solar panels installed and the job was completed this past week. The installers & electricians on the job, James **, Khiry **, Jose **, Jimmy **, and Jason ** were very courteous and professional. They all helped to make our transition to solar a positive one so far. We thank them all for their time and hard work.

Chris did a great job helping me understand the system. We are completely happy and have already save money on our electricity bill. Look forward to many years of savings.

I have had solar up since October 2014. I have been very pleased with the savings it had created. So far so good!

I was VERY skeptical of any solar company. But when Nathan ** first knocked on my door I found I could really talk with him without feeling pushed into anything. He came back to sit at the dining room table 3 times just to answer questions. Then a week later I began the process. My fear was the level of service would then drop off. The opposite is true that Vivint Solar and Nathan continues to go beyond my expectations.

Greg ** was very professional. I recommended him to a few of my neighbors and he has done a great job so far. He's very responsive and took the time to answer all my questions about solar. I'm looking forward to my system being turned on soon.

I am happy with the installation of the solar panels and am excited to begin using them. Everything up to this point has been extremely satisfactory and the workers very professional.

Very professional install team. Hope the savings are worth it.

Mackenzie was a great Rep. She explains things thoroughly and is very informative. I just got my panels up the week prior to Christmas and all went well so far. I am not connected yet but the steps I had to go through prior went smooth due to Mackenzie.

Eric was very personable and knowledgeable. We love our solar panels and the money it is saving us every month. We are saving an average of 40% a month on our energy bill. We have recommended Vivint to several of our friends and family. Thank you for the great service.

My panels have been installed since summer of 2015 and STILL are not turned on. I cannot get a return call from my account manager. I've been switched around to different account managers at least 3 times. My PG&E is still high of course which is the whole point of solar. So I have a roof covered in solar panels that are not turned on, an account manager that refuses to return my calls, and no one at the company can get me in touch with a manager who is above my account manager. I gave many referrals to this company and my in-laws signed up. At this point I just want them taken off my roof. This is the worst customer service I have ever experienced.

I am totally satisfied with the professionalism of the Vivint team that got me off the grid with my new Photovoltaic panels. The Representative Matthew ** presented a plan, explained it in full detail and followed thru in all his instructions. The team of men that constructed the panels from installation to completion were professional and clean. They were organized and cleaned up all their work when completed. Most everything were done in a timely matter. The only delays were on the MECO part. I received my first bill and quite surprised and happy to be paying a lower electric bill...finally!

Service is great. Can't beat the cost. Our true up cost this year was $.09. That's right 9 cents. Can't beat that. We recommend Vivint to anyone who wants to save money without any outlay.

We are very happy with the product and extremely happy with our sales representative, Jason **. There was hiccups in the beginning, billing situations and email situations to resolve. A little bit of confusion because of five different accounts that we have. All in all great company.

I'm in the testing phase of my Vivint system, but thus far my experience with the district manager and the installation crew has been very smooth and professional. The district manager has been very responsive to questions I've had and, if I don't speak to him when I call, he always returns calls in a timely manner. The installation crew arrived on the day and at the time of our appointment, took care of installing my solar panels, made sure all connections were secure to the house and my electrical panel and made sure there was no debris left in my yard when the job was completed. They were very efficient, professional, and courteous. I'm hopeful that this positive relationship will continue into the future with Vivint.

Salesman Jason is a asset to your company and is one of the nicest young men it has ever been my privilege to know.

I've been with Vivint for almost 4 years now. I am satisfy with service although it took a while for the latest panels but I know it was the permitting. Zack ** and Megan ** have been a big help. Thank you Vivint.

Mike ** is one of your topnotch sales rep! All I can say is his standards are very high, his work ethic is phenomenal! Mike could sell ice to an Eskimo and make a best friend out of him. I am very at ease when dealing with Mike. Do not let any other solar company snatched him up! It would be a devastating loss to your company! Mike is an all-around good guy. Vivint might want to market his skills. Thanks for all your help Mike!

Vivint solar - a great company to work with. Very professional, easy to follow process - Josh explained everything.

How are you charging if you are not getting readings from the panels? Takes these things down and stop ripping me off.

Our experience with Vivint has been excellent. Our salesperson was knowledgeable, dependable, and professional. Panels have been trouble free, installation was fast, and power produced is on track to be break even with PG&E for the year. Monthly billing requires no effort. Service improvement for Vivint would be ability to make account changes (e.g. credit card changes) online rather than by phone only. Phone service was easy to contact and service person was friendly and efficient.

The install team did an awesome job. They were professional, quick and did an awesome job! Thank you VIVINT!

Our sales rep has been great. He has checked up on the whole process. He has stopped by when the install was going on. He is very knowledgeable. Kevin has gone from just another salesman to someone I would call a friend. It is a pleasure speaking with him.

No nonsense, practical, cost-efficient experience with an energy provider.

Everybody I dealt with was really courteous, didn't hear any swearing from the installers. Just did a good job and I'm very satisfied.

We are very happy to know Kevin. He is very nice. We didn't think it would be free for the solar panels or install. We are amazed this service is available to us. I am happy to know I will help the environment, and am happy to save money on my electric bill.

We are very satisfied with our decision to go solar with Vivint. Their customer service was courteous, answered all our questions and very accommodating. We had a pleasant experience with Vivint.

Making the decision to install solar panels on our greatest asset (i.e our home), was not something we took lightly. Vivint Solar guided us through this process and ensured that we felt comfortable. Vivint's energy consultants upheld consistent professionalism and were very responsive in answering all of our questions (which were numerous). They provided outstanding service and made us feel like our installation was the most important one. The installation team was prompt and took pride in their work. The lead installer, made sure I understood all the aspects of the install, including showing me all the components up close. I have been very pleased with Vivint's team of professionals and would recommend their service to other homeowners considering a solar energy solution.

I am completely satisfied with Vivint Solar and have recommended them to family and friends. Dan ** is exceptional and was the go to guy for everything in the process and installation...

Our initial interaction was with Lance ** who was VERY informative and was able to answer all of our questions. We were impressed with his continued follow-up throughout the entire process. Our contact for HQ was also very good at keeping us up to date with the end of the process as Vivint worked with our local power company to get our system turned on. I would recommend anyone considering solar to give Vivint a shot. The only reason the process was delayed was due to the local power company. Everything Vivint and their reps did were professional and timely.

Lance ** who came to our door trying to get us to buy Vivint Solar was extremely helpful in answering all our questions. Throughout the whole process of explaining solar to us, the installation, etc., Lance was there assuring us in each step. His quick response in answering our questions either by phone or email was outstanding. He always had the answer for us. His following through with everything and making sure we were comfortable and knowledgeable with what was going on should be commended. I would highly recommend Vivint Solar and especially Lance **.

Presentation was very professional and informative we decided to try Vivint solar panels.

I just wanted to drop a short note stating that I had a great experience thus far with Vivint and the solar process. Nick ** is a great representative for your company. He was nothing more than professional and friendly. He made the experience very comfortable and was very knowledgeable and had an answer for every question I had. He is a very great asset to your company. The installation process was great also. Everything went smoothly and the crew was friendly and very proficient. All around great experience thus far! Waiting for the UI to turn it on now. Can't wait to start saving money! May have more prospects to refer once I get my first bill!

Carlos was an amazing person to have help with our easy decision to get solar. He was great at explaining everything and on the ball with getting to us asap.

Good experience to date: salesperson knowledgeable, punctual, informative, roof survey thorough and professional installation, to date.

Great experience with Vivint - very professional, clean and quick!

The only thing that I was disappointed in with Vivint is the length of time to get the whole process but their salesman was one of the nicest people I've met in my life. I've already recommended them.

Going solar is an extra bill that I pay. For now, it’s hard for me to say how good it is because at the same time that I got the panels, two more people moved into our house and one of them had a hospital bed and everything. Consequently, we use a lot more electricity now than we did last year. And the panels that I got were based on our previous year’s usage. Now they continue to do some more houses in our street. I talked to the installer and I told him that there was a tree that I was going to get cut down, so it wouldn’t block the panels, as that was the problem that I initially had with another company. I haven’t gotten the tree cut down yet, but once I do, I am going to call Vivint and see if I can get more panels. But like I said too, I’m using a lot more electricity, so it’s hard to say. However, I’ve been recommending Vivint. I had three additional houses in our street that installed it because of me.

We had the panels installed in May 2015. We have not received service to this date. I pulled the information on my home as we were thinking selling it. Vivint puts an interest notice on the property so if we ever attempt to sell it Vivint will be notified and possibly prevent us from selling the house. While we can transfer the panel service to someone else this will decrease our property value and the person must qualify in order for them to use Vivint. WE WERE NOT TOLD THIS... This is terrible. Don't sign up for them or any solar company. You are better off buying your own panels.

Mr. ** handled every phase of my installation in an outstanding manner. He is an exceptional asset when it comes to sales and follow up actions. I may not have become a customer without his involvement. The entire experience was terrific. I have recommended several other people to him.

Mike ** is the reason we went with Vivint. His personality and broad knowledge of the complete process were refreshing. He maintained contact throughout the process to ensure we were always informed. Thanks Mike. Keep up the amazing work.

We are seeing great savings since we installed Vivint on our home. I still can't believe it was done at no cost. Thanks Vivint.

Solar panels are the way of the future! Had a great experience and love my solar panels! Vivint made the whole process easy and I love the savings!

People were great. Everyone was professional and friendly. Workmanship, quality, everything has been great. Very clean. No complaints.

I was having high electric bills and I was looking to find a way to lower our D/C so I decided to get Vivint Solar. It was a great experience. The sales guys that set me up and the guys that came out and installed it did an outstanding job. Everything has gone so well.

Vivint has so far given the excellent service which the representative Jesse ** had promised. My panels were quickly and efficiently installed today within 2 weeks of my first appointment with Jesse.

We were happy with our experience with Vivint. I must comment on your employee Amaury **. He is definitely a tremendous asset to your company. He is a personable, knowledgeable young man. From the first day that he rang our doorbell he represented Vivint in an exceptional manner. While our overall experience with Vivint was very good it was because of Amaury that things ran smoothly. Any problems that arose he took care of. Any questions we had he answered. He always answered or returned our calls promptly and was always happy to help. It was our pleasure to deal with and meet him. He deserves to be complimented.

Will was very helpful and explained the entire process. I will definitely be referring friends and family.

I've so far had a fabulous experience with Vivint Solar. They worked around my travel schedule to do the install, are always courteous and did a great job on the installation. It looks great on my roof (better than my neighbor's solar). Really happy with it and saving me money at the same time. Thanks Jacob and Vivint!

Our solar panels were installed on 12/9/15 shortly after finalizing our decision to go with Vivint Solar. We have been looking into solar for over a year and have talked with various companies and numerous reps. The install crew was timely and completed the install quickly & Professionally. We are now waiting for permits & power company inspections, so it is too early to know anything else except the look of the install. So far we are pleased with our Vivint experience.

The installation of solar panels to our roof was completed in one day, at the scheduled time and was completed by staff that were very courteous, professional, and clean. The process was thoroughly explained. After the install was completed, we were taken through a detailed walk-thru of entire process, both the inside of the house and meter and connections on the exterior. From the beginning of the initial sales meeting to the installation, we were kept informed of what would occur and when. All of our questions/concerns were addressed completely. We would recommend Vivint Solar to anyone considering this type of energy savings.

I thought solar energy services would save me money and it's better for the environment. Enrolling with Vivint Solar was very easy and the customer service team was available to answer all my questions. I'm not seeing the benefits yet so I'm still trying to see if it does save me money in the long run.

It has been a pleasure working with Vivint Solar so far. Starting with Paul **, the sales person, everyone has been very professional. At first they wanted to install the box on the front of our house. We did not like that idea, and Paul was able to come up with an alternative solution. He is a problem solver.. Once the solution was agreed upon, we were very pleased that they completed the installation in one day. The installers and the electricians were neat and when they finished the job, it was like they were never there. Paul ** even stopped by the day of the installation to make sure it was going smoothly. The entire process from start to finish was seamless. We would definitely recommend Vivint Solar.

I am very pleased with the Customer Service especially from Dan whom signed us up for solar with Vivint. Will and have recommended Vivint to friends and family.

The installers from Vivint Solar were very professional, considering that the cold weather was here when they did it. Signing up with them was very easy and I've already recommended them to a bunch of people.

From our first meeting and throughout the whole process everyone has been informative, honest, and straightforward, and professional. Would recommend over other companies we've met with; best opportunity to save.

Even though the overall process was very time consuming, the employees were professional during the review of the roof, house location, solar panel installation, as well as the electrical panel removal and installation. The account representative, Matt **, maintained contact throughout the entire process with discipline.

I am pleased to give a review on my experience with Vivint Solar. Everyone right from the start has been very professional, courteous, and followed through with everything they said would be done. The whole process was explained very accurately by our Solar Manager Paul. The team of installers were very professional as well, and took safety very seriously. We love the way it looks, and are completely satisfied. We are happy to recommend this company to anyone interested in solar installation.

Wonderful sales and installation team.

We were approached by a salesman, Tom, this summer who explained what Vivint had to offer. Our house fit the criteria as a solar candidate. After a few meetings and many questions we decided to proceed. The panels were put on neatly and professionally in September. Vivint continued to communicate and keep us posted step by step. Today we received the go ahead to activate our system, just in time for the holidays. Tom was very helpful and knowledgeable. He was always accessible and professional.

Jeff ** was awesome! Couldn't have asked for better service!

One of my friends at my PTSD group told me about Vivint Solar. Enrolling with them was a very easy process, and their customer service team was right there to help. I'm very satisfied with my decision to go solar, and it's starting to save me enough money. I would recommend it.

Tyler was a polite, respectful young man. He was so knowledgeable of the entire procedure from start to finish. He answered all of our questions. His outgoing personality made it so easy to ask him anything we were sceptical about. He explained all of the contract with total confidence. My husband's mother just had Vivint solar installed yesterday. All in all because of Tyler it was a wonderful experience.

Thank goodness I decided to go with Vivint Solar. My power bill is so much cheaper than it used to be! One of my favorite things about having Vivint Solar is that it is so simple and easy to understand. Before with Southern California Edison I would get my bill and try to make sense of the charges. It's nearly impossible to do that with SoCal Edison's bills. With Vivint Solar however, it's so clear and simple. After one year of having the panels on my roof I paid Edison $18 and I saved about 36% total. That's pretty good for not having to pay anything for the panels. The only frustrating part of the process is after my panels were installed I had to wait for the city and SoCal Edison approve everything. That's by far the most annoying part of the whole process. I hated getting my Edison bill while I was waiting for them to approve everything. Overall I've been extremely please. My sales associate was great, the installation happened in one day, and now I'm saving $$$.

It's a family friendly business. Very informative and helpful. Great investment overall.

So far, so good with our decision to go solar. Our experience when enrolling with Vivint Solar was very good and a very easy process. Our solar guy, Jake, was great and he always made sure that we knew what was going on and what to expect. He was very honest and we appreciated that. The only problem we had with the whole installation was that the electricians who came on site drove on our lawn. That was the only negative out of the whole thing and Jake wasn't happy with that. We have a long, narrow driveway and there was a car at the end, and instead of parking behind the car, they drove on our lawn, which is my husband's baby, so he was frustrated.

The installers arrived on time & worked diligently throughout the day. They were very professional and courteous throughout the installation. Once completed, they discussed the system with me and what the next steps would be. I was very pleased with their performance and would highly recommend them.

Excellent crew. Very neat, cleaned up after job was completed. Friendly and took time to explain process and procedure.

Friendly and knowledgeable staff, answered all my questions along the process, returned all my phone calls quickly. I would definitely recommend Vivint to anyone looking to convert to solar power.

Michael ** was professional, knowledgeable and informative! He answered our questions so that we could understand and appreciate the information he was giving us. We signed up for Vivint Solar energy and want you to know he is an employee you can be proud of.

My brother had already installed Vivint on his house and he told me how great it was so I thought I’d give it a shot. Going solar is the best thing I ever did! I’m saving 40 percent off my bill from last year although getting going was a pain in the neck because I couldn’t get the right salesman. It turns out they had just hired a new guy and they kept giving me to the wrong person. But once I got the meter, everything was great. I'm happy with Vivint Solar.

Very happy with Vivint! My energy consultant, installers & electricians were all prompt, kind, informative & professional. The whole process was very easy! Best of all they are helping me save money & helping us all save our planet!

Jeff ** was very pleasant and knowledgeable. He kept me informed on everything up until the install and afterwards. The installers were very professional and quick with the job. Overall, a great experience.

Very happy with all to date. I appear to be saving money, came off PSEG budget bill so a little unsure how much. I have recommended your product. Everyone has been exceptionally nice and helpful.

After meeting Ceasar and Monalisa it was a pleasure working with them for my free solar panels. I didn't believe it at first but I'm sure glad I went through with it. Now I'm saving 50% more than what I was paying a PGE... I'm not sure why anyone would not do this!!! Thank you Vivint... And thank you to Ceasar and Monalisa. They were super professional.

Great company. Fantastic experience from start to finish!

Great experience with sales rep. Thomas. I would recommend Vivint Solar. Professional installers.

The solar work was amazing, thank you. I would recommend it to many. Also, wonderful customer service. It is truly a great brand to install into your home. Thank you.

The process took about two months because we were waiting on our township to approve some permit. We had a great experience with Vivint Solar. They are very professional all around. I've seen some negative reviews in other states and I was kind of hesitant but we didn't experience any of that. The sales consultant kept us in the loop and met with us a few times. I came to realize that the Internet is overwhelming and we just needed to get this done now because there is no upfront cost.

I have had Vivint Solar for almost 2 years now and I am LOVING IT! At first it sounded a little too good to be true. My husband was all about it and at first I was very skeptical but the process was easy and Vivint took care of everything. We knew the utility would take some time to get us connected but now our panels just sit and soak up the sun and save us money! If you decide to get Vivint be sure to ask for Caleb!

We were very happy with Vivint Solar, especially the professional guidance we received from Dave **. We have recommended your company to our friends.

To me all solar compare the same. Just wish you don't have to pay two different bills. It seems you pay high amount of dollars in the summer month, but winter time it hasn't changed any, paying about the same.

Great service and follow up. Sean was very informative and helpful. I think Vivint's PPA is the best option out there if you're interested in going solar.

We purchased services through Vivint Solar several months ago and have been pleased with it. We're saving money every month and everyone from the customer service representatives to the technicians who set things up at our house have been very helpful.

I wish that I never selected this company to put solar on my roof from this company! I signed up for solar back in October 2014 and it is now October 2015. I setup 4 appointments with them to install the panels. My husband and I work full time so I asked my mother to come from CT to be there. Vivint cancelled with me 3 times and it was on the day of install. Not only did they not show respect on people's time but my mother had to come from CT 3 times. 3 times is not a charm for this company. The 4th time they finally showed up, got the panels on the roof, then it took another 3 months to get someone to hook up the electric. Once it was hooked up, it failed inspection due to they put a wire directly on my roof and our town inspector rejected it. Vivint was suppose to come and fix it and then get the inspection done.

We have been pleased with our service that we have received from our contact person, Jake **. He has always been available and happy to answer our many concerns. He was definitely the reason we chose to go Solar and use Vivint as our provider. The workers who installed our panels were very polite and did a great job cleaning up and installing. We now are only anxious to have the system turned on.

Tom did a fantastic, amazing, awesome job making sure the process went smoothly.

Great experience so far. Lance ** and all staff been helpful. Waiting to turn unit on. I should have held out little longer so I could have got $500.00 sign on bonus.

Vivint is a great company to work with. They installed in my time frame and did a great job of keeping the same look of my house. The installation crew was very good at all times. The only downside was connecting the panels to my double wide trailer. But they did all you could expect.

Vivint has been an outstanding company since day one. They have been professional, reliable and support our community. For us aesthetics meant a lot and Vivint made our system look great and it's saving us a lot of $$. I recommend Vivint.

I had a good experience with the entire installation process. Tony **, my sales rep was amazing and he sold me on the idea of solar paneling. He's an asset. The techs that came out and installed my panels were courteous, polite and efficient.

Knowledgeable, courteous sales rep, panel installers, electricians. Great experience from beginning to end. Very satisfied with entire process.

Getting Vivint Solar was the best decision we made for our house. We have saved over 40% on our electric bill over the past 1 1/2 years. I would recommend Vivint Solar to everyone. They were honest & professional.

Our rep Mike came by our house one evening, so glad he did! Mike guided us through every step, often still swings by to check in with us. We are beyond pleased. Quick, easy & efficient process lead to complete satisfaction!

My husband and I were referred by my daughter, and from day one we were very pleased. Mike, our rep, was very trustworthy, honest. And our experience is nothing short of very pleasant. We highly recommend Vivint to anybody who is interested!

Got Solar year ago, reduced our monthly bill. Had a rep come to our house so we could add on more panels to our house to further reduce our bill. He was very friendly, helpful and informative.

I'm very pleased with the service I receive from VIVINT. I always tell all my friends and family how good the service is.

Coordination, responsiveness, professionalism excellent. We love our sales manager, Jack **. Installation was smooth and installers efficient. Would recommend Vivint to all.

The discounts, service, and information we have recorded so far have been amazing!

So far I'm very happy with the service. My salesman/representative with Vivint, Kevin **, is friendly, personable, and professional. He has kept me updated at every stage of the process and is always available for questions. The installation crew and inspection team were also thorough, professional, and available to answer my questions too. Once electric meters are switched out, I'm looking forward to having service fully operational. It was a positive experience working with Kevin ** and the Vivint crew.

I've always been thinking about solar energy. I tried it after my neighbor, who is very particular and hard to please, tried Vivint. I figured I'd try it too if she couldn't find anything wrong with it, and I'm very satisfied with my decision. It's been a great experience with Vivint. They are very polite and professional. They explain the situation then all I have to do is step back and they take it from there. They initially installed 6-8 panels because that's as much as the breaker box could handle. Then last year, they fixed the breaker box, added more panels and all is well. I save about $400-$500 a year. They're thinking that I can save close to almost 100% with the new panels so that'd be cool. It's great for those who don’t have $10,000 to lay out initially.

Very happy.

Vivint Solar was in the neighborhood doing quotes for our neighbors on our street. The representative convinced us that there was no downside with going solar so we decided to enroll with them and the process was easy.

We were interested in solar energy because we get a lot of sun on our roof. We like the idea of making savings on our utilities and also help for the environment. So we contacted Vivint and their enrollment process was easy, they made everything smooth. Their customer service were always courteous and answers all of our questions. The only thing that I was kind of surprised about was that I thought there was gonna be more savings. I think I save about $0.11 a kilowatt hour and it was actually more expensive than the gas was for the summer, but now it's getting less expensive. So that was a little confusing for me. I also made a lot of energy in the summer so I got like a refund, so I think it balanced out.

I had several quotes and chose Vivint Solar due to fact they kept their promises, timeline and answered ALL my questions. The representative that I worked with was fantastic. He was knowledgeable and never tried to avoid the "hard" questions. I've had the system for almost two yrs and the only issue I've had was when I changed my internet service, the monitoring device went down. I called my representative and he had someone out within the week to reconfigure it and make sure it was working properly. Can't speak for the local service in other areas but I have been nothing but pleased with my decision to go with Vivint Solar.

Enrolment is good and the customer service is okay. I am happy with Vivint.

Last Sept I signed up for solar with Vivint and they installed the panels late on the 7th. Months later it is still not operational. Missing items, wrong screws. Broken roof tiles and missing paperwork are just a few of the problems. Customer service manager won't even talk to me after I have said this is a lemon service and come get it! These delays has cost me in presumed savings that I would have gotten, going with another more reliable company.

It's been great with Vivint Solar. I would recommend them to anyone.

I am very disappointed with Vivint Solar. In the beginning the panels were working fine and our electric bill was lower by 25%. Then we noticed the roof was leaking where the panels were. Vivint fixed the leaks and removed the panels. That was two months ago. To date we are still waiting for the panels. We are given an excuse that they are waiting for a part. I made a mistake using Vivint and should have used Solar City.

So far, my decision to go solar with Vivint has been fine. It is important for me because we have a smaller energy use. We have propane so we don't use as much energy. We talked to a couple of other companies but we didn't have high enough utility bills, and Vivint was the first company that was actually willing to put solar on for us.

Enrolling with Vivint Solar was very easy and the follow-up on the salesman has been terrific. Installation was smooth and result has been what they thought that it would be. I'm very satisfied with my decision to go solar.

We have had Vivint up and running on our home for 11 months. We are happy with the power production and prices however, one main selling feature for my husband was online monitoring. That has not been working for 9 months. They only give excuses when we call and delay our complaints with promises that it is being fixed. I would also like to be able to see my billing online and pay online. Not able to do either at this time.

Vivint Solar's customer service people were good and very helpful. The manager, Zach, was very knowledgeable and has all the answers. That’s the thing – knowing what to explain when customers ask instead of, “Oh, wait, I’ll get back with you on it.” They were also nice during the enrollment process, which was very easy and pleasant. However, the Hawaiian Electric Company was taking a long time so there's a long wait but it's not Vivint's fault.

I sold my home on 09/09/2015. A transfer form was completed and faxed prior to Escrow date. Since close of Escrow I have been billed 3 months. I have contacted Vivint Solar every month and up until today 12/3/2015 I have been told that they're having problems with systems, but that my transfer paperwork was there and approved. Since my last call I received a $56.00 refund (yet I paid over $200.00) since sold. So I called them today to verify everything is set and I am told they have to contact the buyer to complete the transfer. (WTH). I am in Escrow on another home and I am interested in getting solar again, but very hesitant on going through Vivint.

I'm 100% satisfied with my decision to go Solar as the cost of energy went up. My enrollment with Vivint was very simple. It took 20 minutes till I finalized everything. Their customer service is very good. Any questions I had, even the little questions that no one's going to ask, they researched and got back to me. The installers were great too. It's the best experience I had dealing with someone doing an install in my house. They did a fabulous job.

I'm very satisfied with my decision to go with Vivint Solar and I'd definitely recommend them to a friend. Their enrollment process was easy and their sales rep was outstanding. He's gone above and beyond in making sure everything's going okay and if we're having any problems, and we aren't.

Going with Vivint Solar panels is the biggest mistake we've ever made as homeowners. It took them almost a year after installation to get them running. Once we thought they told us that they were our Edison Bills never decreased. We contacted Vivint only to be told our panels had not been transmitting a reading to them!!! Yet we had been charged for 8 months! 8 MONTHS. Money stolen out of our account for a service we were not receiving. At the same time, charges to Edison for over $1000!!! Now Vivint has sent out a "technician" to fix the problem which still exists today. We've made countless phone calls for reimbursement and still nothing except dealing with inapt, sub level customer service. Vivint is horrible. I strongly suggest you go with a reputable company that doesn't mislead you with all their lies & broken promises.

Everything with Vivint has been very positive and they always show up on time when they’re supposed to. I did have what I thought was a little issue -- a damage to my roof because I had some ceiling issues and they responded immediately. But it wasn’t anything that they had done and this was something that was previously damaged. I have recommended them to anyone that will listen to me and I’m not sure anyone has bought from them but I always speak very highly. I’m just happy with my electric bill and this summer the electric company ended up owing me some money, so I was happy with that and so that’s always a good thing.

From the moment that I reached out to Vivint, they got back to me right away and they showed up at the specified time. The workers were very professional and were absolutely wonderful from day 1. I have recommended them to several people.

We’ve been fully satisfied with our decision to go solar and enrolling with Vivint was an easy process. My wife and I had questions and they answered them to our satisfaction. We discussed what would potentially be the number of panels that would be installed on our home. All the experience that we have had with Vivint thus far has been outstanding. We’re very happy with it and I’ve recommended it to family and friends.

I'm not satisfied right now because of some delays to getting the Vivint Solar system and having it connected. But I'm sure that when it's connected, I'll be satisfied. Their customer service is really good.

A friend of my son's girlfriend worked for Vivint. He was one of the guys who came in and inspected the roofs before to make sure everything's 100%. I'm glad about going solar. I felt that when the long and the short came down to it, it would be a little cheaper than it is. But that may be to the fault of PSE&G here in New York. After the initial signing and inspections, the customer service answered all my questions. From start to finish, I didn't do anything. They stepped up, got the permits, inspected the roof and told me how much space I had and how many panels I could have. I already recommended Vivint to a lot of people. A lot of my friends and some of my nephews and things signed up through me.

I wanted to have a cheaper way to pay my energy bill so I looked into solar energy services. My experience with Vivint has been good thus far. Enrolling with them was very easy, and their staff were quick, efficient, and professional. I'm good friends with their sales rep and the guys who did the installation were very easy going and they didn’t impede on me at all.

Vivint Solar was coming around the neighborhood informing everybody if we would be interested in going solar. We'd heard about solar before so we decided to listen to what they have to say - how we were going to save money, how it works - it sounded very interesting. We thought about it, investigated further and decided to give them a chance. Enrolling was done very quickly. There were no problems and if we had any question, we could always call them and the representative was always there to talk to us. She was always in contact with us at the beginning of the process and we were well informed. We liked our decision and have recommended them to other people. We're 100% satisfied so far as it was excellent.

My experience with Vivint Solar was great. It was easy to enroll and the customer service was nice and explained all the details to me. They are on time with their schedule. When they said they're coming, they come on time so it was good. I'm very satisfied with my decision to go solar.

We entered into escrow with a buyer of one of our Bank owned properties that had a lien for the solar panels. The new buyer wishes to not have them included in the sale and the seller is trying to provide a clear title for the buyer, which is the law. We have tried on several occasion to ordered the removal and in speaking with Vivint Solar, they originally said that this could be accomplished so the buyer agreed to go into escrow based on the solar panel removal.

Vivint Solar approached me because they wanted a pool table to put in for their employees so I sold them a pool table and while I was there I inquired about solar. They came out, looked at my house, and then they did it on my house. I'm pretty much satisfied with the decision and I think that I'm saving about $50 a month. The enrolling process was easy and I would recommend them.

I'm very satisfied with my decision to go solar. Enrolling with Vivint Solar went fine although we had a computer glitch. Their customer service has been tremendous, excellent, courteous and straightforward.

All my neighbors went with Vivint Solar so I did as well and so far, so good. Enrolling with Vivint was a piece of cake and everything was fine. Overall, the experience is good.

Vivint Solar is great so far. The salesperson explained that the whole purpose is reducing your energy cost so I decided to get solar energy. I am satisfied, but it was a little confusing to figure out that you wouldn't be paying the regular energy people. It's a little difficult figuring out the credits and all that. Other than that, they are excellent and I'd recommend them.

I’m satisfied in going solar with Vivint. Enrolling was a very easy process and the customer service is excellent.

All in all great service! I'm working with a sales rep by the name of Victoria. She has been very responsive and straightforward with all of our concern.

I've read a lot of these statements and after working with my rep and he answering a lot of my questions about these comments, I have to say there are a lot of you who are ignorant. Yes, I did further research and even went to the BBB and other websites to verify what he had told me. I even called my county and spoke with them. Yes, I heard and read a couple more comments that were less than stellar but I made my choice to go with Vivint and have had excellent service. The time from install to when PG&E and local inspectors said it was ok to turn on did take 2 months but my rep told me that would be the longest part of the process.

I am very satisfied with my decision to go solar. Initially, I looked into it to save some money and also help the economy. When I enrolled with Vivint Solar it was very easy and they handled everything so I didn't do a thing. Their CS was very courteous and helpful. Everything was explained in detail and it showed where I could help the environment as well as save some money.

I contracted with Vivint Solar on 13 August 2015. The Solar Panels and other peripherals were installed very quickly. However during the install in August, I was told that my electrical panel needed to be upgraded to accommodate the system. It has been three months since the installation of the solar panels and I still haven't seen or heard from any electrician. I find this to be ridiculous that Vivint can't get a qualified Electrician to upgrade the panel. I have discussed this with my Vivint Account Manager on several occasions, and all I can get from him is they are waiting on the third party contractor to respond and after three months, I find this to be totally unacceptable...

Everything was done perfectly well with Vivint Solar. Enrolling was easy and customer service is very good. Everything was timely and they're really good about it. I haven't received the first bill though, so I'm still waiting how it will play out. But I would definitely recommend to friends.

Responsiveness is outstanding up to the point where you get your panels, which not so ironically is tied to the cancellation policy. Once installation is set you are in for a long ride, where if you don't manage and push to get fully installed, good luck because service disappears. You would think on final setup they would check to make sure everything is working properly, well they didn't. When I called them and tried to troubleshoot I needed to set a Sat appt, and confirmed an 8am to 11am appt. Since they didn't call me to confirm the appt, I called them and they confirmed my appt time from 2pm to 5pm. Stay away from them, it's definitely not worth the aggravation.

We had our initial consultation with Vivint back in march. The panels were put up in late May early June and all of this went smoothly. Now here we are in mid November and they still are not turned on. I have contacted our sales rep Eric ** several times and he has been very responsive in making excuses for Vivint. The testing is what I am told had to be redone and it will be soon. 2 weeks ago I received a call saying all tests were complete and now it is in the electric company's hands, it should be 7-10 days. OK, so what now? This is draining. To boot, my neighbors got solar through vivint after me and they have been on for a few months already.

I just want to say that I was a little skeptical about Vivint after reading some of the reviews online. I have a cousin in California who said they have it and they love it. Amy ** is amazing. She is so informative and knowledgeable and could answer every question we had for her and my husband had plenty. We decided to have it installed. AMAZING. Every step of the way I knew where we were and how things were going. The day of the install the workman and everyone was so nice and friendly, efficient etc. When the job was completed they cleaned up so good you couldn't even tell I had workman there - unlike other companies I've dealt with. I would HIGHLY recommend Vivint/Go Solar to everyone. Besides the fact of being better for the environment who doesn't want to save on their power bill. Certainly the 500.00 a year savings on my bill will be better spent somewhere else! Everyone who can should Go Solar!

The entire process was easy and the installation was a breeze! Vivint solar is a great company to work with!

Vivint convinced us to contract with them for leased solar for our home. The experts they have failed to note that my home circuit system did not meet code standards to run the solar panels and needed to be changed out until after they installed panels on my roof. The panels have been on my roof over a year, but they never upgraded the circuit panel, never had an inspection and consequently have had no solar benefit for over a year. I have had it over a year and have had no benefit, the job was never completed. I followed up with them a few times and they still did not finish the installation. Since they breached the contract by failing to complete their performance, I asked them to remove the system or walk away and remove their lien on my home.

San Diego, CA - This is getting 3 stars because I am feeling generous and want to so Vivint pull their collective heads out of you-know-where and get this going right. We're (finally) up and running, and now that the painful installation process is done, I have only very minor complaints. Namely, the billing system is very limited, and I have no way to get any detailed reports on what my system is producing other than looking at what it's producing right this minute. I have to call customer service to get any kind of daily, weekly or monthly production numbers.

I signed up for the solar system and within a week they were out installing the solar panels. That was 5 months ago! Ive had 4 "final" inspections, electric panels left open with the guard plates off exposing the wires. Ive been in contact with the manager who sold me on this and the corporate rep and all I have gotten to this point is apologies and more false promises. Even the city inspector stated Vivint has had excessive complaints (he's been out 3 of the 4 times for "final inspection). When all this started (5 months ago) the Vivint rep wanted me to be a spokesman for them to help them sell their product, well, I'm a spokesman alright. If I had to do it again, I'd rather had never heard of Vivint. I shudder to think they will be on my roof for years. The worst!

On March 12, 2015, we welcomed Vivint Solar Area Manager Taylor ** to our home. Taylor explained the benefits of solar power and the Power Purchase Agreement. We also discussed the benefits of locking-in our electricity cost at $0.15/kilowatt-hour for 20 years. With all of our questions answered, we signed the contract with absolutely no money out-of-pocket. On March 17th, Vivint engineers completed a site survey at our home, and on Saturday, April 4th, a team of Vivint technicians expertly installed our solar panels. They completed the entire installation in less than 2-1/2hours, and they left our property as clean as they found it. The panels began producing power that same day, and on May 13, 2015, the city inspector performed the final inspection.

We had our system installed in Connecticut in August/September. Our inspection from the local municipality was scheduled for today. Yesterday we received a message from our Vivint Solar representative that the inspection needed to be cancelled because of a funding issues with the State Energy Program. This is not an issue that should prevent the system from being inspected. The local energy supplier stated the problem was not with them. The Energize CT program said that the contractors are to get approval for the system prior to work and that for every two approvals one system is installed. We have done our due diligence, signed a binding contract and agreement for the lease of the solar panels. Vivint stated that there is some difficulty in part due to the fact they are an out of state, multi-state installer. Ironically a neighbor who had his system installed after ours had his inspection today.

It took forever to get the panels up and running. Wouldn't have been an issue except that when the first rain came, a leak in the roof from poor installation was discovered when all of my smoke detectors were shorted out. Took forever to get it fixed and I am still not confident it was done correctly since they broke over 100 roof tiles and tried to say the roof was old (I advised that it was put up just over a year ago) and then they said it was installed wrong - EXCUSES, EXCUSES, yet I never had a problem before I let them up on my roof!!! Now, the panels have only been running since July and I have been paying Vivint but also received my SoCal Edison bill showing that I already will owe them over $600 by the end of the year. This is ridiculous. Thinking about consulting with a lawyer to find out what recourse I have.

Vivint installed panels on my house 8/15. They said they were activated in mid-August and promptly sent me a bill for 649.277 kwh of usage in 17 days. I checked the net meter, it read zero for panel output. After notifying the billing office to find out where their numbers came from, they answered by telling about the panels setup?? I have no idea what has to do with my question!! After 30 days of their nonsense I reluctantly notified the salesman who promptly got back to me, he did some research and found that my panels in fact were not operational until 9/20/15. Then an operations person called and said they would put paperwork to remove the fraudulent charges. I have tried to contact my salesperson to no avail. I hope he did not get punished for trying help me! Just received another bill, for 660.445 kwh, no credit for bad charges and usage is more than 200% of the entire net meter reading???

I've spent a ridiculous amount of time on the phone for the last five (!) months rehearsing the issues with our account with a new person every time I call. Each person promises resolution and that they will step up and address our concerns and then they never call back. I'm so tired of the shoddy customer service and lack of follow-through. We've had a great experience with the alarm side of Vivint. It's really disappointing and surprising to have such a terrible experience with solar.

Beware of this company. They will lie to you just so they can sign you up. They told me that they can have me up and running within a month from start to finish. That was 5 months ago. The deceiving part is when I ask the sales rep what happens if I sell my home and the new buyers don't want to continue with the lease. He assured me that I will only have to pay $500-$700 to have the solar panels removed, so I agreed to have them put on but come to find out is that I will have to purchase the panels for a reduce price of $78k (smfh). If I knew that I would of never agreed to have them put on. Now I have to hire a lawyer to see if I can cancel this.

We started working with Vivint on a power purchasing agreement 9/2014. It's now Nov. 2015, still not up and running. Incompetence; pass the blame; lack of courtesy; lack of follow up; lies. We are going to try 1 more time to resolve, if not we go to arbitration. Do not ever consider Vivint Solar.

I have spoken to several people and several no longer work for Vivint. We were promised so many things from or rep, Riley, yet we haven't seen one cent of savings. We are actually out money because of faulty electrical work done by subcontractor hired by you. I was told over a month ago a claim was put in by avianna stockton office to reimburse us and still nothing. We then get a call from Jackson from Utah, well he was not much help. He assured us he was on top of this and would resolve it. Nothing yet. Does anyone know if there is a time frame to ensure services rendered to opt to remove it from my roof? I'm so done w/ their lack of follow thru. Horrible customer service and I'm not even receiving solar yet. Heaven help us when that day comes... If it ever does. Contract signed 5/4/14.

I have been having problems from all aspects of Vivint for months now. I agree with all the consumers statements as well. High hold times, endless broken promises and sheer incompetence from all aspects of the company. I regret working with them and putting solar panels on the roof. It has cost us more and I am very likely looking to get out of my contract.

I would admonish all potential Vivint customers to think very carefully before doing business with this company. They promise an excellent product and market themselves as leaders in the Solar industry. The Vivint salesperson scheduled, cancelled, and rescheduled our initial sales consultation 3 times. I should have been wary at this point. However, Vivint seemed to be a better choice than Solar City or any other company at the time. Therefore, I submitted my application for Net Metering in Hawaii to get things going.

Vivint solar installed equipment on my property 6 month ago. Since then they have not been back. No safety inspection has been scheduled and no PTO (permission to operate) has been approved by the city. The installers left the units on when they finished. I eventually shut them off after 3 months of no response from the company, I have had 3 account managers during this time who all claim to be working with the city to get things moving forward yet nothing til this day has been done. Customer service has been horrible. All I want at this point is out of my contact and the equipment removed.

We have had Vivint panels on our roof for three yrs. now. The PG&E true up statement just came today. We owe $528 additional to PG&E. What a rip. Garrett the salesman 3 yrs ago promised at least a 20% savings, and the combined bill is higher now than we ever paid. We are not big energy users. Just my wife and I. This should never have been sold to us. Pay on what you produce versus what you use was never disclosed to us, what an insane policy. Completely misled. Forget trying to get satisfaction from their office in Utah. When I asked about the higher bills, I was told "Well you signed a contract." Our neighbor may sell his house in the spring. He has Vivint. I can already guess the horrific problem he is going to have finding a buyer who is willing to assume this terrible 20 yr. deal. I hope there is either huge litigation against this company, or my garbage panels turn to dust soon. I feel sorry for all of us that got involved with this con.

Be aware Vivint Solar has the worst customer service I have tried. I bought a house in Aug this year. The first issue I have is that the former owner disconnected the internet so Vivint can't get readings or see the system and I found out this issue two weeks later. According to the contract they monitor the system 24/7 but the system was out of their radar for more than two weeks and they did not notice that. When I called them, one of their rep told me that they will only notice this when they will generate the bill so 24/7 is a false statement.

In April 2014 I was approached by a salesman of Vivint Solar. He presented an outstanding offer of energy at $0.15/kwh from solar panels placed on my roof! Not only that, but I would have full monitoring capabilities through the Enphase monitoring system. They would warranty the roof under the system for the term of the contract, and bill me for the actual energy produced in the prior month. The Enphase system can only be monitored by them, is used for billing, and is not certified for revenue generation. Not that they use that information anyway, they removed their system 3 months ago and are still billing me monthly for the energy the system is producing.

I call the phone number they give me, someone ask how they can help. I ask a simple question, they transfer me to another person and I get cut off. Then I try another number and the same deal. My time has value and they waste it. Please make the system easier.

Beware - the customer service at Vivint Solar is one of the worst I have ever experienced. They were in contact w/ me consistently until the panels were installed. Then it went downhill from there. They never contacted me regarding status. When I tried to call my local representative he no longer worked at Vivint. When I called the customer service line, after holding for an unacceptable amount of time, I was told someone w/ information regarding NY would call me back. Never happened.

A rep knocked on my door a few months ago. My roof gets a lot of sun and they wanted to invest in my home. I qualified for over a 7kW system and, though there have been problems with my electrical system for years, they put in a brand new 200 amp panel, 50 breakers, and a brand new bar, all copper. I am impressed. Price tag on the electrical upgrade was over $1,800 in itself and I am saving over a thousand a year. The rep was honest in letting me know the install time frame could take 6 months to a year and that the savings would be on a yearly basis - we are over-generating in the summer months to cover us through the winter, and we pay for power when it is produced. All in all I am happy to be part of the solution and happy to save money on my bill year after year.

We have had Vivint since 6/3/15 based on the sales pitch that we would save money. We have NOT saved any money. In fact our combined bill with Vivint and PSEG/LI has been higher each billing period. There has been NO saving only a increased cost. Vivint office in Utah cannot explain this and suggests we wait a year for them to evaluate. WE DO NOT WANT TO WAIT. We want to save money NOW...