Express Scripts Reviews

There is a wall of one star reviews. And I’m not discounting any of them at all. However, just off of my own personal experience. I have never had a single problem with these guys. The prescriptions have always been on time and exactly as ordered I have never had to go a day without because of these guys these guys have been nothing but good with me. Maybe I am just very lucky to not have had any issues with these guys yet.

One of the best customer experiences I've had lately (considering many companies have gone to AI/have useless representatives). I was emailed that my estimated shipment would occur on a certain day but two days before the estimated arrival, I saw that the order was still being processed with a then estimated shipment time of 3-5. Due to an extended work trip, I needed the medication by the originally specified email. I called and spoke with two representatives, the second of which updated the shipping method to be overnight once the order was processed without charge or other penalty. They arrived on the exact day the original email stated, and I am happy I'll have my medication for the duration of my trip. I removed a star because they were poorly packaged. All of the boxes were opened/crushed. Thankfully, the blister packs were intact and my medication was preserved.

Took a little bit but came as submitted. I'm sure they have to jump through all kinds of DEA hoops. Very good service for a huge outfit.

This company is the worst. Being send from my insurance Aetna (just as bad) to Express Scripts with no one being able to answer simple questions to why my meds are not authorized when last month they were. Been going back and forth with them. One month it’s approved for the remainder of the year the next month same meds are not approved but no one knows why. One min a 30-day prescription with 1789 refills (cancer meds) is perfectly fine. The next min you need a 90-day prescription. Mmmmhhhh hello. I have 1789 refills. Obviously I will be on the meds for years, absolutely no logical reason having to switch. This has happened with almost all of the meds I have been on. I wouldn’t recommend them if they paid me for it.

This prescription company is sooooo bad. I'm tired of my doctor giving me medications that I need for my health and being denied by express scripts. I can call and ask "what will you cover"? So I'll tell my doctor they said this would be covered but then they need pre authorization. Never without fail they deny it for one thing or another. Then it's back and forth between express scripts, the pharmacy and the doctor. Sometimes it gets so frustrating I think it's not worth it anymore and think I'll just die instead of the headache. Especially when you have multiple health problems. It's mentally, emotionally and physically exhausting!

My employer's health plan insurance, Blue-Cross/Blue Shield's "HIghmark" health/medical insurance- yet another dismal experience and review on its review page of which we purchase the "Premium" healthcare coverge and pay more accordingly for it - pnly offers ExpressScripts for its drug/prescription coverage, which is an absolute joke with co-pay pricing being at least double the price than most or any of the discount programs available such as GoodRx and any other discount program that one can Google and shop.

Worst company ever...dealing with them is terrible. The loops and rings you have to go through to get your meds is horrible. I have had to be without medication because they will not fill it. Filled April 2nd for 2 months, next refill will be shipped June 2nd. It's a weekly medication taken first on the 6th of April then every monday after that, the next one due June 1st.

Inconsistent service. Medications were not filled due to errors on Express Scripts end. Required repeated contact from doctor's office to get straightened out. Worked for one month- then the following month right back to not being filled due to an Express Scripts error. Very difficult to get a live person and when you do, the person is not trained to help and they can only read from a script and walk you through the same website pages you can easily find on your own. Also, medications that are filled are not filled in a timely manner, which causes you to miss more than a week of medication doses at a time. That's a big problem for those with chronic conditions.

I cannot recommend Express Scripts. They gamble with patients’ health by failing to notify customers of refill issues, causing dangerous delays. Shipping times are misleading, support is virtually nonexistent, and they make transferring prescriptions unnecessarily difficult. I tried them because my insurance forced me to. Awful. Cannot encourage you enough to go somewhere else

They have a communication problem, and they seem to be laid back and have no sense of urgency about your prescription. They don’t notify you that an order that was being processed is cancelled. You find out five days later that it is cancelled when you see the order disappear from their app, and have to call them to ask what happened. My prescription is also delayed because they don't get all the information they need from the beginning. They said they have tried to reach out to my doctor many times via fax and call, but there are no records of them calling when I asked the doctor’s office. Doctor also didn't receive any faxes, and it is because Express Scripts has been sending to the wrong fax number. So this company is not very honest with you and they are not competent. I wish there was an alternative.