Kroger Pharmacy

Kroger Pharmacy Reviews

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Overall Rating
2.5 out of 5
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About Kroger Pharmacy

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Kroger Pharmacy Reviews

ConsumerAffairs has collected 94 reviews and 772 ratings.

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Reviewed Oct. 31, 2023

Went to pick up prescriptions this morning. Jake who is always nice decided to be a jerk. I had 8 items he said he could only scan!!! Never heard this crap before. So, I place other 3 to the side and told him he can return them!!! Jake I suggest you get rid of attitude BOY!!

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Reviewed Sept. 22, 2023

I went to my regular pharmacy for blood pressure medicine and they were out of the medicine and didn't know when they would be getting any. I then went to my Kroger pharmacy and the pharmacist took the information. He was so helpful and I had to have my medicine and I was so relieved. That's twice that the Kroger pharmacy has helped me when I needed help with my prescriptions. Kroger pharmacy is where I go now even though my insurance uses the other pharmacy that has not been helpful the last two times when I needed medicine. I can't tell you how courteous and helpful the Kroger pharmacy was in helping me. I am from Nacogdoches, TX and love Kroger!

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    Reviewed Aug. 5, 2023

    Today, I was to receive a much-needed refill only to find out that they are on backorder and won't be in until MAYBE Monday. THIS IS FRIDAY!!!! I don't know how my body is going to act from this and I'm scared!!! I have been taking these meds 4 a day for the past YEAR!! This is unacceptable and needs to be addressed by the higher powers that be. If I wind up in the hospital due to this, I'M SUIING! That is, if I live through it!

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    Customer Service

    Reviewed July 14, 2023

    I recently called in my prescription for ** which I normally receive through mail order but was afraid I would not received it in time and I desperately needed it as I am weening off of the ** that I have been using. The Kroger generic **, (** 5 mg) was manufactured by Torrent Pharmaceuticals and it did not work at all which has left me without sleep for days. I did some research on Torrent Pharmaceuticals and found out that they are a sketchy company in India and the FDA has issued numerous warnings regarding their products and practices. Needless to say, I will never order from Kroger Pharmacy again. I believe they are giving customers products which are of extremely low quality!!

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    Verified purchase

    Reviewed July 12, 2023

    I try Kroger Instacart 3 times and each time they took money without my permission. This last time which is this Monday 4 different charges. I call. They said I have to wait a few days. I don’t care how much it is. I am ready to press charges on somebody. This is unacceptable. Nobody show. Take money from anybody. Now I am gonna do what need to be done so that it don’t happen to others.

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    PricePunctuality & SpeedStaff

    Reviewed May 16, 2023

    On May 13, 2023, I placed an order for a Kroger delivery via Instacart. The shopper sent notice that he was working on my order. I received notice the order was complete and Walter G would be arriving at 6:40 pm. However, Walter G never showed. I contacted Kroger to notify them of the non-delivery. And, while they were amenable to issuing me a refund for the cost of the groceries, I am NOT BEING REFUNDED THE DELIVERY FEE AND TIP. Why should I absorb the cost of the delivery fee and tip when I never received my groceries?

    Moreover, the Kroger representative confirmed their policy is to have drivers provide proof of delivery via a photo. My DRIVER DID NOT PROVIDE PROOF OF DELIVERY. Quite honestly, I am convinced this is the new method of grocery store theft. The driver knew there would be no consequences and probably either kept or sold the items. I complained with Instacart, as well. Their solution was to ban this driver from fulfilling my order. Seriously? Kroger needs to recoup my tip and the delivery fee from the driver. PERIOD.

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    Customer Service

    Reviewed Feb. 3, 2023

    They will hassle with the same questions every month. If you call them be prepared to have to talk to several different people and wait 20 minutes between that is if they don’t hang up then you have to start over again. Then have to wait another month to get the prescription.

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    Reviewed Jan. 6, 2023

    Every month they never have my medication ready even they my dog sends it in 9 days prior. I have to go down there and they always give a few days worth... I come back in a few days...still not in stock... Then they foul up on how many days supply were given because of the mess...over and over again. They can't order medicine properly. They always have excuses. I feel like it's bordering on lying at times... there are other issues as well. No matter how nice I am, they are short and defensive.

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    Reviewed Dec. 4, 2022

    Kroger Pharmacy on south hamilton rd in Gahanna is awful. For the past year they have gone down. My scripts are never ready when promised. I’m often told it’s the physician’s fault only to find out it’s not. They buy time with excuses. I have a kid with a disability and prefer window pick up. Theirs is always closed. I’m seeking another pharmacy and if you’re smart you will too.

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    Customer Service

    Reviewed Nov. 15, 2022

    Submitted refill yesterday, was supposed to be ready by end of day and was not. Called this morning and received a commitment of 30 minutes to be ready. Drove 12 miles to pick up Rx and it was still not ready. If there was another viable alternative to this Pharmacy in my local area, I would take my business elsewhere. I have already moved most of my prescriptions to mail order through my insurance. Some prescriptions aren't available via mail order and must be placed at a local brick and mortar store. Kroger needs to keep their commitments if they want to keep any of my future business.

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    Kroger Pharmacy Company Information

    Company Name:
    Kroger Pharmacy