Kroger Pharmacy Reviews

Today I came into the Kroger pharmacy after dealing with three other pharmacies, hoping I could finally get my prescription transferred and filled as quickly as possible. I have COVID, and I was feeling the worst I have felt throughout this illness. On top of that, I was extremely dizzy. I was wearing a mask to protect the people around me, but it was making it difficult to breathe. Between everything I was experiencing, I was very emotional while doing my best to remain patient and kind.

I got off to a very bad start with this pharmacy because of a bad day and took it out on the manager. I have since apologized to them and want you all to know that the girls and guys at this pharmacy are the best!!! Service is quick, never much of a wait and they all wear a smile.. I wish I could take the whole place out for a steak dinner but I know they can't!!! I even gave them a pretty health tip and got a call explaining why they could not accept it. That in itself says that they are "quality" people.. I used to use CVS and Walgreens, they were terrible, rude and miserable and took forever and can't even come close to Kroger people...

Matt ** (pharmacist) is very unprofessional and disrespectful. I can't recommend doing business with this pharmacy while he's on duty.

This review is for the pharmacy at 2929 Frankford Road, Dallas 75287. The absolute lack of integrity it takes for a pharmacy worker to have a God loves you pair of earrings on while being hateful to you about your own medicine is outstanding. Especially with the last name of Hope or Love. The female pharmacist is absolutely out of control. Picking up medicine monthly means that I know at least one thing is going to be missing or gone or not ordered. When you ask about this, she gets upset. Why are you mad all the time when people are simply ill? Why are you staying in a field that you obviously hate? When it is also affecting the people that you're supposed to service?

Very slow. Need a Publix store or at least someone who cares about people getting their meds on time.

Poor customer service. Pharmacist refused to fill my prescriptions because she didn't like my wife. She called me and said that my wife spoke to her rudely. And that she would not fill my prescriptions until she apologized. I heard the conversation. my wife was not rude. She was straightforward and to point. This was after a three week blame game on why they couldn't fill my prescription. And this not the first time having issues with this pharmacist. They have given me someone else's prescriptions before. And if she's doing this to us she's probably doing it to others. I switched pharmacies. Funny thing is the new pharmacy had it filled that day, no issues.

I called the pharmacy regarding the drive-through being out of service for 5–6 days. During this call, both the pharmacist and pharmacy technician were dismissive, rude, and unprofessional, with the pharmacist ultimately hanging up on me. I was unable to obtain my essential blood pressure medication, creating a direct risk to my health. I tried to explain My child has Autism Spectrum Disorder, which causes severe sensory overload in indoor public spaces. The drive-through is a necessary accommodation under the Americans with Disabilities Act (ADA). The unavailability of the drive-through, combined with staff misconduct, denied safe access to essential medication, potentially violated the ADA, and caused undue distress. Will be changing to Walgreens due to the slow & unprofessional service.

I've been a customer at Kroger stores and Kroger Pharmacies for about 15 years! I've had the same Dr. and the same prescriptions for about 13 years! Once a month I go to this doctor and get these same prescriptions and I would go to the Kroger on Townelake Pkwy in Woodstock GA because that store is on my way home! I'm on disability and I'm in severe pain without the meds that I get from this doctor! So many times that Kroger didn't have the pain meds in stock so I would call a different Kroger to get my prescription filled. Several times if they didn't have my meds THEY would call a different store to see if they had the meds I need!

Pharmacist has attitude That he is doing me a favor by filling my prescription. Too many good friendly pharmacist at Walgreens, CVS and Walmart to put up with rude and unfriendly people at Kroger's at 9303 S Texas Hwy 6 S. His team reflects his bad attitude.

I am writing this review after multiple incidents in December 2025 and January 2026 involving the pharmacist on duty (Eric). During this period, my husband suffered a third rotator cuff tear, which has now progressed to requiring a full shoulder joint replacement. His physician issued valid, legally written prescriptions, including controlled substances, to manage severe pain related to this injury.