Kroger Pharmacy

On May 13, 2023, I placed an order for a Kroger delivery via Instacart. The shopper sent notice that he was working on my order. I received notice the order was complete and Walter G would be arriving at 6:40 pm. However, Walter G never showed. I contacted Kroger to notify them of the non-delivery. And, while they were amenable to issuing me a refund for the cost of the groceries, I am NOT BEING REFUNDED THE DELIVERY FEE AND TIP. Why should I absorb the cost of the delivery fee and tip when I never received my groceries?

They will hassle with the same questions every month. If you call them be prepared to have to talk to several different people and wait 20 minutes between that is if they don’t hang up then you have to start over again. Then have to wait another month to get the prescription.

Every month they never have my medication ready even they my dog sends it in 9 days prior. I have to go down there and they always give a few days worth... I come back in a few days...still not in stock... Then they foul up on how many days supply were given because of the mess...over and over again. They can't order medicine properly. They always have excuses. I feel like it's bordering on lying at times... there are other issues as well. No matter how nice I am, they are short and defensive.

Kroger Pharmacy on south hamilton rd in Gahanna is awful. For the past year they have gone down. My scripts are never ready when promised. I’m often told it’s the physician’s fault only to find out it’s not. They buy time with excuses. I have a kid with a disability and prefer window pick up. Theirs is always closed. I’m seeking another pharmacy and if you’re smart you will too.

Submitted refill yesterday, was supposed to be ready by end of day and was not. Called this morning and received a commitment of 30 minutes to be ready. Drove 12 miles to pick up Rx and it was still not ready. If there was another viable alternative to this Pharmacy in my local area, I would take my business elsewhere. I have already moved most of my prescriptions to mail order through my insurance. Some prescriptions aren't available via mail order and must be placed at a local brick and mortar store. Kroger needs to keep their commitments if they want to keep any of my future business.

While I like the service of being able to get my prescription refilled with just a phone call, I currently have laryngitis and have no voice. I can enter my prescription number manually but it asks me some questions that must be voice commands with no option of entering 1 for yes or 2 for no, which put more strain on my voice. Can you please give an option for this?

Called on Monday said I had 4 ready went Tuesday to get they said none was ready and it would be 45 minutes. It has been like this for months, I drive 30 minutes to get there and work in another county, finally had to move all my scripts. When I asked for the manager they threatened to call the police to have me removed. STACY was the person I was dealing with, such a ** show!!

I'm not sure how Carla still has a job working with people let alone filling prescriptions. Not only is she rude, but she appears to have a dislike for people of color. I watched how she 'serviced' certain people in line picking up their prescriptions. Not only is she loud and dismissive, she had the audacity to inform the ENTIRE STORE of the medication I was prescribed for SHINGLES by blurting out the name of said medicine in the disguise of asking if I had any questions! Please note, she did NOT do this to the white customers that were in line before me. That is PURE EVIL! I have never in my 50 years on earth ever experienced anything like this. Ever! Kroger should be ashamed as I see I am NOT the first complaint mentioning this woman by name. She should be placed in the back (IF AT ALL) to fill the bottles and NOT DEAL WITH CUSTOMERS!! She is VIOLATING HIPAA laws!! Customers beware!!!

This is the worst pharmacy I have ever experienced. I called in on a Monday for six refills. Today on a Friday one was filled. No explanation, no contact, other than a text they were ready, but just not filled! This happens on a regular basis. We asked they be filled but they will not respond to calls or send a text they have been filled. Last time I waited one hour and forty-five minutes in the pharmacy for refills when there were very few folks waiting during that time. Never any explanation. I even had to explain to the tech how to refill one of them.

This is by far the worst pharmacy I've ever dealt with. They take way too long to get meds ready and one time they kept stringing me along telling me it wasn't time to fill my prescription and it had been 32 days since I'd gotten my last one. When I mentioned that to her all of a sudden she said they could. It was like she just didn't wanna deal with it. They're also the rudest pharmacists I've ever encountered. I'm going somewhere else. They're terrible.