Kroger Pharmacy Reviews
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About Kroger Pharmacy
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Kroger Pharmacy provides pharmaceutical services and wellness products, offering prescription medications, immunizations and health screenings. Since its founding in 1883, Kroger Pharmacy has integrated modern technology with personalized care.
- Affordable medication prices
- Long wait times for prescriptions
Kroger Pharmacy Reviews
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- 4,890,778 reviews on ConsumerAffairs are verified.
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Reviewed April 10, 2026
Matt ** (pharmacist) is very unprofessional and disrespectful. I can't recommend doing business with this pharmacy while he's on duty.
Reviewed April 1, 2026
This review is for the pharmacy at 2929 Frankford Road, Dallas 75287. The absolute lack of integrity it takes for a pharmacy worker to have a God loves you pair of earrings on while being hateful to you about your own medicine is outstanding. Especially with the last name of Hope or Love. The female pharmacist is absolutely out of control. Picking up medicine monthly means that I know at least one thing is going to be missing or gone or not ordered. When you ask about this, she gets upset. Why are you mad all the time when people are simply ill? Why are you staying in a field that you obviously hate? When it is also affecting the people that you're supposed to service?
They don't follow regular policies. For example, sometimes you call and switch your medicine to another pharmacy and sometimes they call. Either way, they're going to be offended that you asked what to do. I am a nurse and I would never treat every person I meet like they are a drug seeking liar. I believe that nursing is about education first of all, and second of all, empathy. The ladies that work here need to be spoken to about their ego, lack of professionalism and their incompetence. You don't get to be rude to single customer whenever I've been called twice because I've been given the wrong medicine. And no matter what, patients have a right to ask and get the full information on their prescriptions. If there is a mistake made, it is appropriate to acknowledge it so that the patient doesn't think you'll do it again.
It is not appropriate to wait an extra day to fill the medicine that you messed up on, because you're embarrassed at your own mistake. Accountability and empathy is what's going to make this world different. I am honestly ashamed to be a fellow woman to these. It's like there's this group/mob mentality and I've seen it done to other customers. Kroger needs to step in before someone older gets really hurt by this.
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Reviewed March 30, 2026
Very slow. Need a Publix store or at least someone who cares about people getting their meds on time.
Reviewed March 28, 2026
Poor customer service. Pharmacist refused to fill my prescriptions because she didn't like my wife. She called me and said that my wife spoke to her rudely. And that she would not fill my prescriptions until she apologized. I heard the conversation. my wife was not rude. She was straightforward and to point. This was after a three week blame game on why they couldn't fill my prescription. And this not the first time having issues with this pharmacist. They have given me someone else's prescriptions before. And if she's doing this to us she's probably doing it to others. I switched pharmacies. Funny thing is the new pharmacy had it filled that day, no issues.
Reviewed March 23, 2026
I called the pharmacy regarding the drive-through being out of service for 5–6 days. During this call, both the pharmacist and pharmacy technician were dismissive, rude, and unprofessional, with the pharmacist ultimately hanging up on me. I was unable to obtain my essential blood pressure medication, creating a direct risk to my health. I tried to explain My child has Autism Spectrum Disorder, which causes severe sensory overload in indoor public spaces. The drive-through is a necessary accommodation under the Americans with Disabilities Act (ADA). The unavailability of the drive-through, combined with staff misconduct, denied safe access to essential medication, potentially violated the ADA, and caused undue distress. Will be changing to Walgreens due to the slow & unprofessional service.
Reviewed Feb. 23, 2026
I've been a customer at Kroger stores and Kroger Pharmacies for about 15 years! I've had the same Dr. and the same prescriptions for about 13 years! Once a month I go to this doctor and get these same prescriptions and I would go to the Kroger on Townelake Pkwy in Woodstock GA because that store is on my way home! I'm on disability and I'm in severe pain without the meds that I get from this doctor! So many times that Kroger didn't have the pain meds in stock so I would call a different Kroger to get my prescription filled. Several times if they didn't have my meds THEY would call a different store to see if they had the meds I need!
About a year ago people at the Townelake Kroger started telling me that the corporate office was complaining to them about me having to get my meds filled at a different location! They told me that I'm supposed to use ONLY ONE store at ALL times to get my prescriptions filled! About 5 months ago the Townelake Kroger BANNED ME from getting prescriptions there so I started going to a different store! The new location NEVER has my meds in stock so I've had to call around looking for my meds! Today they AGAIN didn't have the meds in stock so I called a couple other Kroger stores and nobody had it so now I'm without my pain meds and I'm in so much pain I can't function!! So is this a Kroger policy or is this just the Townelake Kroger policy to let someone go without the meds they need??
Reviewed Feb. 4, 2026
Pharmacist has attitude That he is doing me a favor by filling my prescription. Too many good friendly pharmacist at Walgreens, CVS and Walmart to put up with rude and unfriendly people at Kroger's at 9303 S Texas Hwy 6 S. His team reflects his bad attitude.
Reviewed Jan. 24, 2026
I am writing this review after multiple incidents in December 2025 and January 2026 involving the pharmacist on duty (Eric). During this period, my husband suffered a third rotator cuff tear, which has now progressed to requiring a full shoulder joint replacement. His physician issued valid, legally written prescriptions, including controlled substances, to manage severe pain related to this injury.
On multiple occasions, Eric refused to fill these prescriptions, insisting that we contact the prescribing physician for “additional verification.” We complied each time. Even after verification was obtained, the prescriptions were still not filled. Beyond the refusals themselves, the conduct was unacceptable. Eric was consistently rude, dismissive, and on more than one occasion hung up the phone on both my husband and me while we were attempting to resolve the issue calmly and respectfully. At one point, we were told to change the dosage of a prior prescription in order to avoid filling a newly prescribed one. Medication decisions of that nature belong between a patient and their licensed physician, not as a workaround suggested at the pharmacy counter.
I fully understand and respect a pharmacist’s responsibility to ensure controlled substances are dispensed appropriately. However, what occurred here went beyond professional judgment and crossed into obstructive behavior and poor patient care, resulting in repeated delays in access to medically necessary treatment during a serious injury. I strongly urge Kroger management to review this pattern of behavior, as no patient dealing with severe injury should be treated this way.
Reviewed Jan. 23, 2026
My mother's prescriptions was unable to be filled out timely because a prescription was on the truck and it would be hours to get it off loaded and hung. (Her terminology) So I called another Kroger which had them in stock. I was instructed to call the first back which was Portsmouth Kroger 1301 Frederick Blvd, Portsmouth, VA 23707 and encountered lots of difficulties.
1. Either no answering of phone or sent to voicemail. 2. Tech stated she would cancel so I could get the other to fill prescription. 3. The other Kroger could not get them on the phone either. 4. Called back and was told by the same person that the Pharmacist has to do it and she is busy. This has been going on since 9am and it is now 2.00pm. I asked to speak to the Pharmacist and was put on hold for quite some time and still no response. 5. Someone picked up and put on hold again. My mother came out the hospital and needed those medicines and was told that. This has been the worst experience of any pharmacy in my 50 plus years and her 70 plus years.
Reviewed Jan. 10, 2026
Logging in to the Kroger Website is highly difficult even if you use a password manager or manually attempt to login. Kroger pharmacy website is pathetic, confusing, and not customer friendly. The website does not show all prescriptions available for refill even when drilling down through prescription history the medication are available and are refillable.
Kroger Pharmacy Company Information
- Company Name:
- Kroger Pharmacy
- Website:
- www.kroger.com