Overall Satisfaction Rating
4.00/5
  • 5 stars
    9
  • 4 stars
    2
  • 3 stars
    0
  • 2 stars
    3
  • 1 star
    1
Based on 15 reviews that contain star ratings
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Kroger Pharmacy

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Last updated: Oct. 8, 2017

15 Kroger Pharmacy Consumer Reviews and Complaints

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Verified Reviewer
Original review: Oct. 8, 2017

Multiple occasions where I've had trouble with the online portal where I order refills for my meds. Most recently, I ordered 5 different refills, and the order was confirmed. I got both a phone call and an email telling me the order was ready. When I got to the pharmacy, they only had ONE script filled and they showed NO other orders submitted. While the locals were happy to work with me, this tells me that there's a big problem with the online feature, probably hacking! I'll never use their web portal again, and I'll probably find some other provider that I can trust. This is outrageous.

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Verified Reviewer
Original review: Aug. 30, 2017

This is pertaining to the Kroger Pharmacy located in Port Clinton, OH. The staff is inept at their positions. Poor customer service and the majority could care less with the patients they are providing pharmaceutical needs for. This is very disappointing since this started after their Pharmacy Manager transferred. On numerous visits they have screwed up prescriptions or says they can't fill when two days earlier could have. They are lazy and slow.

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    Verified Reviewer
    Original review: May 10, 2017

    Have had several instances where the pharmacist could have assisted my issue by calling dr of insurance company... They have lost my business... Never again.

    Verified Reviewer
    Original review: May 9, 2017

    Always friendly and will always accommodate my needs... Fantastic, friendly, knowledgeable service with a smile, going out of their way to help... Pharmacist is always available...

    Verified Reviewer
    Original review: May 8, 2017

    They were the best but in last 4 months, I've had ongoing numerous issues. They've filled wrong meds, not filled my meds when I came to pick them up and ran out of required pain meds that are b/o for weeks. They also hired new people that aren't giving good service and act like they don't care. Very frustrating!!!

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    Verified Reviewer
    Original review: May 7, 2017

    Have used this pharmacy for over 40 years for myself and family. Always professional and helpful no matter what the situation. Consistent in staff and service.

    Verified Reviewer
    Original review: May 6, 2017

    Their professionalism, compassion, kindness, customer service & timeliness of service is an every time occurrence. I have never been to the pharmacy that I wasn't treated like I was the only customer there! Their customer service skills are not only phenomenal, but they are REAL! I love Kroger Pharmacy!

    Verified Reviewer
    Original review: May 5, 2017

    All employees are wonderful. Very knowledgeable and treats you like family, even impatient customers. Kudos to all. Very professional and actually enjoy shopping there.

    Verified Reviewer
    Original review: May 4, 2017

    Kroger Pharmacy is always on time. They serve quick, accurately and very professional. The attendants are nice and attentive. They have a calling system where if the prescription is ready, they call you to pick up.

    Verified Reviewer
    Original review: May 3, 2017

    My pharmacy is the best. I've never had a problem with them, the wait time is usually no longer than 5 minutes (Unless you're in the drive-thru), they have all kinds of different ways to order your prescriptions, and their customer service is great!

    Verified Reviewer
    Original review: April 30, 2017

    I have no complaints about my Kroger Pharmacy. I would recommend it to anyone looking for a great place to get your medication. They also fill your prescription automatic every month and call you when it is ready.

    Verified Reviewer
    Original review: April 29, 2017

    We switched from Walmart Pharmacy to Kroger a little less than a year ago. Haven't looked back. Partial refills filled right at Kroger. We use weekly pill cases for our medications. Walmart had trouble keeping track of partial refills, they would say that we made a mistake on counting, not them. Shorted a few times. Never took responsibility for this. Always blamed us.

    Verified Reviewer
    Original review: April 28, 2017

    For way too many years, I have taken lots of medication. The Kroger Pharmacy has been very helpful in keeping my meds on target along with my vaccines, too!!

    Verified Reviewer
    Original review: April 27, 2017

    I've used Kroger grocery store's pharmacy for a number of years and have always had prompt, courteous and efficient service. The pharmacy also offers flu shots and a few other immunizations. The prices and my relationship with the pharmacy has always been great. I'll be using a new pharmacy soon because of a new health care provider but Kroger was always there for me in the past.

    Verified Reviewer
    Original review: April 26, 2017

    I love my local Kroger Pharmacy and the people who work there are always helpful and knowledgeable. The hours have been expanded. Which helps the working people.

    Kroger Pharmacy Company Information

    Company Name:
    Kroger Pharmacy
    Website:
    www.kroger.com