Kroger Pharmacy Reviews

Have been buying my medications from Kroger for years. Today I received a prescription refill and the method of distribution was defective. The pharmacy told me there’s nothing they can do to help me, I must notify the manufacturer to get a voucher for another month supply. Horrible customer service. I’m scheduled to take my weekly dose today, now it could be up to a week before I get my medication. Kroger is not responsible, it’s the customer's responsibility. Kroger sure is happy to take my $400 as insurance does not cover this medication, but no customer service responsibility. When I told the pharmacist that I would be moving all of my prescriptions to another pharmacy, she said, no problem.

Extremely rude and tried to overcharge me and refuse my medicine. Dishonesty regarding what was said to me. Completely unprofessional!

Extremely irritating when they shut down early for lunch! If your lunch is stated to start at 1:00, being closed for lunch at 12:45 is very frustrating.

Tiffany at the pickup window was extremely rude and unfriendly. Kevin the pharmacist was very kind and tried to make up for it. Got in and out quickly but no bueno on Tiffany.

Today I came into the Kroger pharmacy after dealing with three other pharmacies, hoping I could finally get my prescription transferred and filled as quickly as possible. I have COVID, and I was feeling the worst I have felt throughout this illness. On top of that, I was extremely dizzy. I was wearing a mask to protect the people around me, but it was making it difficult to breathe. Between everything I was experiencing, I was very emotional while doing my best to remain patient and kind.

I got off to a very bad start with this pharmacy because of a bad day and took it out on the manager. I have since apologized to them and want you all to know that the girls and guys at this pharmacy are the best!!! Service is quick, never much of a wait and they all wear a smile.. I wish I could take the whole place out for a steak dinner but I know they can't!!! I even gave them a pretty health tip and got a call explaining why they could not accept it. That in itself says that they are "quality" people.. I used to use CVS and Walgreens, they were terrible, rude and miserable and took forever and can't even come close to Kroger people...

Matt ** (pharmacist) is very unprofessional and disrespectful. I can't recommend doing business with this pharmacy while he's on duty.

This review is for the pharmacy at 2929 Frankford Road, Dallas 75287. The absolute lack of integrity it takes for a pharmacy worker to have a God loves you pair of earrings on while being hateful to you about your own medicine is outstanding. Especially with the last name of Hope or Love. The female pharmacist is absolutely out of control. Picking up medicine monthly means that I know at least one thing is going to be missing or gone or not ordered. When you ask about this, she gets upset. Why are you mad all the time when people are simply ill? Why are you staying in a field that you obviously hate? When it is also affecting the people that you're supposed to service?

Very slow. Need a Publix store or at least someone who cares about people getting their meds on time.

Poor customer service. Pharmacist refused to fill my prescriptions because she didn't like my wife. She called me and said that my wife spoke to her rudely. And that she would not fill my prescriptions until she apologized. I heard the conversation. my wife was not rude. She was straightforward and to point. This was after a three week blame game on why they couldn't fill my prescription. And this not the first time having issues with this pharmacist. They have given me someone else's prescriptions before. And if she's doing this to us she's probably doing it to others. I switched pharmacies. Funny thing is the new pharmacy had it filled that day, no issues.

I called the pharmacy regarding the drive-through being out of service for 5–6 days. During this call, both the pharmacist and pharmacy technician were dismissive, rude, and unprofessional, with the pharmacist ultimately hanging up on me. I was unable to obtain my essential blood pressure medication, creating a direct risk to my health. I tried to explain My child has Autism Spectrum Disorder, which causes severe sensory overload in indoor public spaces. The drive-through is a necessary accommodation under the Americans with Disabilities Act (ADA). The unavailability of the drive-through, combined with staff misconduct, denied safe access to essential medication, potentially violated the ADA, and caused undue distress. Will be changing to Walgreens due to the slow & unprofessional service.

I've been a customer at Kroger stores and Kroger Pharmacies for about 15 years! I've had the same Dr. and the same prescriptions for about 13 years! Once a month I go to this doctor and get these same prescriptions and I would go to the Kroger on Townelake Pkwy in Woodstock GA because that store is on my way home! I'm on disability and I'm in severe pain without the meds that I get from this doctor! So many times that Kroger didn't have the pain meds in stock so I would call a different Kroger to get my prescription filled. Several times if they didn't have my meds THEY would call a different store to see if they had the meds I need!

Pharmacist has attitude That he is doing me a favor by filling my prescription. Too many good friendly pharmacist at Walgreens, CVS and Walmart to put up with rude and unfriendly people at Kroger's at 9303 S Texas Hwy 6 S. His team reflects his bad attitude.

I am writing this review after multiple incidents in December 2025 and January 2026 involving the pharmacist on duty (Eric). During this period, my husband suffered a third rotator cuff tear, which has now progressed to requiring a full shoulder joint replacement. His physician issued valid, legally written prescriptions, including controlled substances, to manage severe pain related to this injury.

My mother's prescriptions was unable to be filled out timely because a prescription was on the truck and it would be hours to get it off loaded and hung. (Her terminology) So I called another Kroger which had them in stock. I was instructed to call the first back which was Portsmouth Kroger 1301 Frederick Blvd, Portsmouth, VA 23707 and encountered lots of difficulties.

Logging in to the Kroger Website is highly difficult even if you use a password manager or manually attempt to login. Kroger pharmacy website is pathetic, confusing, and not customer friendly. The website does not show all prescriptions available for refill even when drilling down through prescription history the medication are available and are refillable.

The pharmacist and Techs are very knowledgeable and helpful. I had an issue with running out of my medication before my insurance would pay and They were able to resolve the issue and refill it. Kim went above and beyond to answer questions about my HRT, and to remove medications I don’t take anymore.

This has got to be the worst Kroger Pharmacy ever. I have been trying to move my prescriptions over to this new store since they opened in November. They still haven't gotten it right and recently they really screwed me. After at least 3 tries, I got most of my scripts moved over and successfully filled one or two of them. Now comes the disappointment..... I talked to them, in person, on 12/29 about refilling a couple of my more expensive scripts before the year end because my insurance was changing and my new insurance did not cover the cost. The person at the counter, black hair and middle aged, said that she would take care of it and they would be ready on 12/31.

My review applies to two locations in Memphis, TN. Both, the location at the Poplar Plaza store, and the store at Polar and Cleveland have been GREAT in my opinion. I've been using the pharmacies at these two Kroger stores for around 10 years, and I will continue to use them. Their technicians, and pharmacists have all been great, when it comes to how they've treated me, and they both certainly don't make me miss the days I used other stores such as Walgreens. Keep up the great work, and "thank you" for your service!

The pharmacist at 7101 E 10th, Indianapolis IN 46219 is very rude to the customers, makes very loud very rude comments about other customers after they leave or hang up the phone in front of current customers. She has NO business being anywhere around jobs that deal with customers because she thinks everyone is an ** addict and doesn’t care about the customers situation or the pain level they may be dealing with. She makes remarks to customers saying “shouldn’t be abusing your meds” when their doctor changes/ ups a prescription or if doctor has it refilled sooner than prescribed. I have now been treated very poorly by this pharmacist on numerous occasions and will be switching to a different pharmacy, even though this one is right down the street from me. Someone truly needs to look into her contract/employment and find a better pharmacist to fill her place.

Very poor service. Could not access web site EVER even after it was set up by company rep. I personally switched to my local Mom and Pop pharmacy. I only received one month supply and never did get any refills. Mail order by definition is supposed to make it easier for the recipient and this was defiantly not the case with this company. Steer Clear!!!

Kroger pharmacy has some of the rudest staff I have ever experienced! I had called to check in on a prescription that I had already called about and have not heard anything so I called the next week again and was told they would send the request to the doctor's office and I asked if she was sure that it was sent in and she had a attitude about it, and I ask the question because I'm been told by the doctors offices that they do not always send them in!

I had several prescriptions ready at the pharmacy. My doctor called in another due to my illness. I set up delivery mid afternoon on 10/14. I received a call from the pharmacist at 7:03 pm, saying they would get my medication to me tomorrow 10/15. The pharmacist called at today at 3:34 pm saying I would get my medication today. She said the deliveries go out at 5pm. I’m still sitting here waiting. It’s 7:40 pm 10/15 and still nothing. No calls stating they are running late, nothing. Tomorrow will be day three without my medications. Blood pressure medication is not something I should go without.

I am over 70 years old. Two days ago went to Kroger pharmacy of Grand Blanc to get the new Covid vaccine. I was told that I need my doctor prescription. I called my doctor and he told me that’s not required for people over 65. I then researched the new federal law and sure enough the law is clear, no need for prescription for people 65 and over. Called another local pharmacy and they gave me the shot immediately. I think Kroger pharmacy, at least the one in Grand Blanc are anti vaxers. The service quality there is terrible as well.

Had an issue where my name brand medication wasn’t paid for because of some issue with the way it is run thru the system. I wasn’t able to pick it up myself, so someone else had to pick it up for me. Didn’t realize it was generic until they gave it to me later. Called in to the store and was told I could basically exchange the generic for the name brand. Went into the store and the manager lady or whatever, instead of apologizing at the very least, acted like I was the some kind of bother. Told me they don’t exchange medicine. Well, you know what? Fair enough. I can’t expect you to change the rules. But you could at least not be rude.

I guess y'all have been low staffed, I put in my prescription yesterday around 1pm and I haven’t heard a word! So I call and the representative stated it will be ready in an hour, I’m at the store at 330, she stated it’s still not ready! It’s only 2 of them working, and I’ll have to wait with an attitude! Clearly I’m in pain and whoever worked yesterday did not submit my medication! She was rude also! I WILL NEVER COME TO ANOTHER KROGER PHARMACY AGAIN! They all should be fired.

So I have been told numerous times on how Kroger pharmacies discriminate against a certain group of people that take MAT medications. I honestly didn’t believe it until today when I tried using them as a pharmacy. Now it has gotten so bad that instead of the usual disrespect and all around sticking their nose up at people like us. They’re no longer filling our prescriptions from certain doctors. Anything they can do to make our life just a little more difficult they seem to do. If I was anyone using these kind of medications, I would think twice before I use this pharmacy. Because it’s honestly disgusting that they put us in these situations just because of our past. I wish I could give negative stars.

My doctor wanted to refill a new prescription that was called in in May but they kept saying the medicine wasn't covered on my insurance so he tried to get the medicine again. So I received a text saying my medicine needed to be ordered and it would be ready on 8-8-2025. On 8-11 I called to see if the medicine is ready. The rude pharmacist kept saying she didn't order it cause she didn't know if I want it cause it's from May that they're not no mind reader. I kept saying something had to resurface in order for me to receive a text saying it was being ordered. She kept telling me she's not a mind reader. I said, "So why would you fill a medicine from May then if it's old?" She said it's not old. It's new medicine. From May nobody called anything in so I'm confused at this point. So I asked if she could order it. She said, "Yes. It would be ready the next day." I said, "Ok cause my doctor called it in so we definitely want it."

Until a year or so Kroger was great. Most of the employees quit at ours. The Woman Pharmacist thinks she is A gift and so far can say anything she wants to say. So done with Kroger. They have lied to me too many times. Always an excuse.

Kroger Pharmacy on North Bend Cincinnati Ohio had 2 prescription they knew needed pre-authorization. They held on to the prescription from Thursday one week to the next week on Wednesday and charged me regular price. I asked why didn't they tell myself or contact the doctor to get pre-authorizations. I was told staff already filled prescription. Then was asked if I was going to pay for prescription or not? I asked why didn't they contact doctor for pre-authorization. The prescription is covered by insurance. I waited so long I just paid for the prescription. I will not go back to Kroger's Pharmacy anymore. I'm not sure if they treated me like this because I'm ** or they are just not caring about the customer. I'm on fixed income. It's past the middle of the month. I needed insurance to cover my meds.

This is the rudest staff and pharmacist I’ve experienced. 800 Glenwood Kroger Pharmacy avoid, unprofessional. In addition, Unfortunately for them, they have a drive through window, which prefer you don’t use and will tell you to come inside for no reason.

Absolutely terrible service! They claim to take Express Scripts only to get customers in and then they don't. They charged me $120 for 30 days and I was able to get the med delivered to my house for $75 for a 90 day supply. They made me wait 2 hours to count 30 pills out and then overcharge me.

To Powder, Springs, Georgia about four months ago. I moved my pharmacy prescriptions to the Kroger nearest me on Brownsville Road in Powder, Springs, Georgia, and. Have been having to deal with Priyanka **. She is about the worst human being that I can imagine having help me with my medical needs! She has zero patient care. She has ran me out of not only life-saving drugs, but also insulin on more than three occasions. She has been notified that If this causes a sentinel event that Kroger will be liable for any issues that happen with my life and regards to this service. Today I went through drive-through. Rang the bell. We did more than five minutes. Nobody ever came so I rang a second time Thinking that perhaps nobody heard it. She came over and basically started yelling at me stating that I’m the only person that has ever ring the bell twice. That I need to wait my turn.

Kroger Westborn Pharmacy is the best! I go there all the time, they always use the discount apps for me automatically. Bilal is a good man, he is always moving and working. Haifaa takes the time to make sure it's right. They always treat me good, I have been around, this is the place to go!

I routinely have to call my doctor's office and have them make Kroger fill the script. They have also lied to me on several occasions. Do not use Kroger.

This pharmacy has the rudest employees!! Even the management has no concept of what customer service should be. I am immediately changing my pharmacy after 24 years. The employees just worse every year.

Hello I went into Kroger's yesterday to pick up my prescriptions because they text me they were done. I live out in the country and I could go to a different Krogers but I choose to go to the one on West state. I have been going there for 32 years. The cashier was so rude and talked over me. I know what prescriptions I take, I'm not illiterate, I'm actually a retired nurse. I will not tolerate disrespect. Everything Has Changed since Ron left Kroger. All my medicines weren't ready and they're still not ready today. I'm going to be looking for a different drugstore. I am sorry it has to be this way. But she was way too rude yesterday and when people are sick they don't feel like waiting forever to get their medication. And then to have someone talk to you like you're a piece of trash on the street.

My pharmacists (Bryan and Andy) at the Sycamore Plaza Kroger are quick and efficient! I can leave the doctor's office and my scripts are ready within an hour or less! And all the techs are wonderful! I transferred all our family prescriptions because the Hebron Kroger store would not have the prescriptions ready for up to 2 full days and they acted like they were doing you a favor by filling the prescriptions.

Kroger pharmacy in Stanton KY 40380. The workers are just very rude to the simplest questions. I don't understand why they work with the public or why they're allowed to given that they're so rude on the phone and in person.

Updated on 02/06/2025: So after I had another discussion about their poor service, organization and knowledge of the insurance systems I talked to the store general manager about it. He discussed the situation with the pharmacy managers and instead of things getting better some type of written note was put in my file and now another Kroger pharmacy that was going to fill my prescriptions won't. And they specifically cited the entry in my file as to why they wouldn't. I never threatened anyone and only responded to their tone of voice and inability to fill my prescriptions consistently on time for several years. I noticed when they found out I was a disabled vet, they started treating me more poorly and questioning my prescriptions which come electronically from my doctors. And all my doctors are aware of my prescription profile as it hasn't changed in years and is recorded in my hospital network history.