Express Scripts Reviews

Constant issues with billing and prescriptions getting filled. Will no longer use them for future meds.

This by far is the most This by far is the most exasperatingly incompetent, relentlessly ignorant prescription service in existence! There is always an issue when I try to get my prescriptions, this has been ongoing for literally four years! If I do a refill, my rxs often get put pn hold for no apparent reason. Do they call, text, or email me? No., they do not. I find out when after a few days they weren't sent by going onto the app and finding out there's a problem on their end and have to wind up calling them, furthering a delay in shipping.

Worst prescription company ever!! Delays in prescription, unauthorized credit card payments when you are on a payment plan...I wish I could just never use them! I've made several complaints but this is the plan our HR picked. I would give it zero stars but it won't allow it.

My doctor changed my prescription from 1 pill a day to 2 pills a day. My doctor and I spent hours and hours on the phone with them. It started on March 9. They kept canceling my prescription orders 5 times, which took us to April 10. So now my doctor just changed to another kind but my cost is now $145.00 for 90 days, and I was paying nothing. Customer service is terrible; no one can answer your question. Nothing ever gets solved.

I have updated my review as a result of Express reaching out to me, researching my issue with the medication I received and resolving my issue with me. I would have provided four stars if our interactions had resulted in a change in business practices which would ensure heat-sensitive medications would be packaged and shipped in a manner to keep these medications from reaching high temperatures.

Express Scripts also was supportive to me by offering me the opportunity to speak with one of their pharmacists about the experience I had using the heat-damaged product. I appreciated their prompt response and support.

I went to the Doctor, because they insisted on seeing me for a new prescription for Malaria pills for going overseas. That was on 27 March, and they sent the prescription to Express Scripts, which I went online and verified it was in progress that day. Fast forward to 6 April, went online and still in progress, so I called them, to find out what is going on, they told me it was held up for some type of verification, which only took a day (their words) and was stuck in progress. I told them I needed it by the 10 April and they would expedite it. Come today, I receive e-mail from Post Office it will get here 11 April, so I called Express Scripts again, they told me it had already shipped before they could expedite it. I am going to call them out for not tell the truth.

The worst place possible to deal with! It’s a who is on first kinda show! Many a problem, looking at other options to leave this place behind…. If they let me I do not even left the single star! Constant issues with their app and placing orders……

I had a very frustrating experience with Express Scripts. My pharmacy coverage changed without clear communication, and I was told at the pharmacy that my medication wasn’t covered. I had to pay out of pocket. After calling Express Scripts, the issue was “fixed,” but when I submitted a reimbursement claim, it was denied with a generic “refill too soon” explanation that didn’t apply to my situation. I was then sent in circles with letters instead of getting a straightforward resolution. This process felt unnecessarily complicated for a simple reimbursement, and the lack of clear communication and accountability was disappointing.

My doctor prescribed Mounjaro for me due to rising blood sugar levels. Sure enough, it brought my levels way down and so now Express Scripts will no longer cover it. My blood sugar went down BECAUSE I was taking mounjaro and will now go back up. I don’t understand how a prescription drug service can deny coverage for a drug my doctor says I need and the drug proved it works for me. I’m still paying the same amount each month for my prescription drug coverage, but can no longer get one of the drugs I need.

My meds have always been cheaper at Express Scripts. The total for my two meds in Jan. 2026 was $5.50. I have them on auto refill and express scrips doesn't show pricing until they ship. So I am now owing $47.50 for the same two meds in April of 2026 with no notice of such a huge price change. The thing is that I could have gotten the same meds locally for about $10. This is shady. I get changing by a few dollars but this is ridiculous and they should have given me a heads up.

This is by far the most incompetent, uncaring pharmaceutical company I have ever dealt with. I've been prescribed generic Humera for psoriasis arthritis for 15 years, and dealing with Express Scripts is a losing battle on every level. My medication is frequently late by weeks, and as of late, canceled completely on 2 occasions without cause. Interacting with their representatives is like trying to deal with a kindergarten child. I've been told such childish things like, "sometimes we accept your coverage, and sometimes we don't". When I asked them to explain exactly what that means, it was rebutted with, "Would you like to speak with a supervisor"? NO, I simply want my prescription filled as it was for 15 years and don't need a supervisor to answer that question. I was told I would receive a call in a couple of days to apprise me when my medication would ship.

I am writing to formally express my frustration and concern regarding the handling of my prescription order during the month of March. During the first few months, everything worked well. However, on March 16, I called to check if everything was okay with my medication shipment, the order was put on March 12. The representative I spoke with assured me that everything was fine. Immediately after I ended that call, I received an email stating that my order had been canceled, without any explanation or prior notice.

I felt like I was in purgatory dealing with these people. Was trying to get a prescription for months and they kept me in some crazy cycle about how the quantity wasn't being displayed right. The doctor would fix it and re-send it and they just kept denying it over and over even though it was sent as a 90 day supply like they asked. What a joke. Called them 6 times and just kept getting thrown back in the loop. Switched to Amazon RX and had my RX the same day, while I was waiting months from "Express" Scripts. How are they still in business?

Updated on 03/28/2026: What a joke!!!! I wrote my review on Express Scripts just last night!!! They already answered it!!! Now wouldn’t it be nice if they could fill my medication and deliver it just as quickly? But they can’t, they won’t!!!! I have never in my life had to deal w such utter incompetence!!!! And here’s the proof: I tried to respond to their response, and it was blocked! And I was signed into google!! Who leaves a response, tells you how sorry they are, and how they want to make it right, instructs you to leave a response containing my contact info so they can contact me, yet I am blocked from leaving any kind of response!! And they have all my contact info!!!!

Today I called Express Scripts as I learned a two month delay in a prescribed infusion was due to a lack of insurance authorization. ES is our pharmacy provider. I found one can no longer talk with a human being at Express Scripts! A machine told me three times I had no authorizations pending, then hung up on me! The entire time, I was punching 0 and saying, "Talk with representative." No luck. Now it is just AI. Eventually I found help with our secondary health insurance carrier, no thanks to Express Scripts.

I have had the absolute worst time with Express Scripts. I take 3 forms of estrogen while in menopause. I cannot get them to fill all of my prescriptions. I have called 6 times. I finally got someone that told me I need prior authorization for all 3 in order to get them all. So they don't know what they are doing half the time. I'm going back to CVS.

If I could give a zero I would. This company will find any way not to fill a prescription. Even if you have been on this prescription for over 3 years. You have to fight for it. To the point of missing a dose.

I don't usually write reviews but feel compelled because this is the worst pharmacy I have ever experienced. First of all, my medications were shipped and billed without my authorization. I spoke to an agent to get set up with my account and was informed that when my prescriptions were received that I have have an opportunity to review the price and submit an order. This was not the case. As soon as the information was received they were sent to me without reaching out for authorization. This wouldn't have been a serious issue if the price gouging wasn't so egregious. I take a medication that I can get for $8 face value with no insurance. The price at Express Scripts with insurance was $260. Charging 32 times the cost of others and shipping without authorization is disgusting. No one should ever use this pharmacy.

The company my Husband worked for sold to corporate and that means our insurance switched to BCBS of Minnesota. For some reason they don’t handle prescriptions for us and we have to use Ever North Express Scripts for prescriptions. While switching over my Qulitpa to express scripts they denied me filling it at any local pharmacies. Unless it was a one time thing. If I continued to fill at Walmart they were going to charge me fines. So I had no choice but to switch over to their mailing service. Once I did that, then they denied the fill again. So I called in, now it can only be a 90 day supply. Which means I had to make another doctor appointment to jump through all their hoops with my doctor at my side just to get a 90 day fill with refills every 90 days. They covered the medication fully for two fills. Now….. it’s going to be 225$ each full because now I have to meet a new deductible for meds.

I was discriminated against by Express Scripts. I was harmed multiple times by delivery on multiple occasions. Was a week late and my doctor said he was treated like a drug dealer. I was given harmful medical advice by the pharmacist that would have put my life in jeopardy. After a year of filling my RX they said they would not fill it unless I tapered on a Rx. I have be stable on for 18 years and already self tapered to be in compliance of guidelines that are not based on medical evidence. A one size fits all box is harmful. Discriminating against disabled patient's needs! Shame on express scripts for abandoning me & shame on the DEA for intimidating pharmacies & doctors. The war on drugs has evolved into the war on disabled. I’m on SSDI and the government has verified that I have legitimate diseases & that I am disabled!! Why is the pharmacy refusing to provide care?

Despite being on the phone for hours over 1 month with numerous supervisors from Express Scripts, I still do not have a resolution. They rejected a brand-name medication, in the rejection letter, they stated a biosimilar to be filled. When attempting to fill the Biosimilar, I am told that Accredo doesn't fill this medication. Was then told by Express Scripts that any pharmacy in my network could fill it. Knowing full well that wasn't the case, I went ahead and had it sent to a local pharmacy. What do you know, CVS can't fill it, and their specialty pharmacy isn't under contract with Express Scripts. Leads me back to more incompetent people at Express Scripts. Thankfully, this medicine is just for arthritis. God forbid it was something more important, I would be dead. That is probably what they are counting on. Useless company only driven by profits.

My plan requires that I use Express Scripts mail order with a 90 prescription which was working fine until they stopped carrying the asthma inhaler I was using (which was 60 doses per inhaler). They would not let me get 2 inhalers because it would equal 120 which is over a 90 day supply and if I just got 1 inhaler (only 60 day supply) I would be penalized, making the inhaler $250. It took me 2 weeks, talking to 5 CS reps and 2 supervisors, and having my doctor write the prescription 5 different times before getting this resolved.

Yep another person who used their service and was promised it would be delivered a certain day and it’s not. They take several long days to even process your prescription. Used them once and will never use them again.

Absolutely abysmal customer service. Plan on constant delays. As in every month. New problem. After attitude from a representative, you CAN talk to a pharmacist about side effects of missing doses of your medication. Great! Thanks. Tell me how a week delay of just about ANY medication wouldn’t be a problem. I am a healthcare professional. I will make it my mission to deter any current or future patients from using this service. I’m shocked this calamity of a “service” is still in business. There isn’t an option for zero stars.

Absolutely terrible company. Stick with your local pharmacy. Before I switched my rx's to them I called, they said they stock my Advair, them magically they don't when it comes time to fill they want to give you a generic which is ineffective at least for me, so my Dr. Checks they do not substitute on the Rx. Just stay away from this place. Total nightmare.

I wish I could rate them zero stars!!! They are the most unhelpful and least educated customer service reps...They denied a prescription and gave covered alternatives but then said the covered alternatives are not covered...It's going on 10 days with no diabetes medication...and when I mentioned this to the rep, she asked if I wanted to talk to the pharmacist about the effects of not taking my diabetic medication as if it's not their fault... I filed a complaint with our HR department.

Pros: Pricing and fast shipping. Cons: Poor communication and bureaucratic interference. Express Scripts has decent pricing and fast shipping, but their management is a nightmare. They recently canceled a necessary temporary dosage change from my doctor without consulting or notifying my doctor. After my doctor resent the order and I called them, they finally stated they would process it, 5 weeks later, I’m still waiting. The convenience of mail-order isn't worth having an insurance company play doctor with your prescriptions. Can’t be stressing out about whether a prescription order will be refilled. I’m done with them and will be switching back to retail pharmacy. The whole pharmacy network needs a real overhaul.

Worst ever. They put a medication on auto refill - I archived it - they continued to ship it. I called and asked they take it back in the original mailer. Refused but only after asking me to call back 3 different times which I did. They also indicated it didn't show archived but it does on my end. They said that doesn't necessarily stop auto refills. I never know what is going to ship next and when as they have complete control and give me no control just bill when they feel like it! What a cluster these people are.

They said my AccuCheck Guideme diabetes test strips are no longer covered by insurance. They said True Metrix is. Someone from their staff told my physician's office that there wouldn't be a charge for these, and I could get a FREE True Metrix Glucose Meter to use the new strips. Ok fine. Didn't really want a new meter, but if the coverage would now be 100%, why not. Turns out that was a lie. Instead, Express Scripts charged me $40 for 100 strips. The same 100 strips can be purchased directly from Amazon for $26.35. (Note: Prescriptions are not necessary to glucose meters/strips--I have the doctor write the order thinking that I would save money on them since I PAY for insurance). Express Scripts charged me $28.77 for the meter. I can buy over the counter a True Metrix Blood Glucose meter from Walmart for $14.98. When the new meter and strips show up, they will be returned with snapshots of the RETAIL price.

Mail in do not keep their promises. Whether it’s USPS or Express Scripts the medication is delayed. People just don’t do their jobs anymore. Hopefully medications become in stock in the pharmacies again. The entire healthcare system is a joke.

My medication ran out of refill, the pharmacy contacted my doctor office too late, very close to the refill date. As such, I wouldn't have my med for a couple of days. They refused to take any responsibility.

Beware it could take months before you get your medications through this company. I just changed my health plan to Health Spring & Evernorth Express Scripts, and they refuse to send medication I have been taking for 8 years to prevent seizures. They not only want the prescription but the diagnosis & Doctors plan as well.

Could not rate as zero. Express Scripts is the absolute worst pharmacy ever! Not helpful, rude, hang up on you after they put you on hold. Forced to work with them thru Medicare! Not willing to work with customer at all!

I called to ask in advance if they would cover my prescription and the service rep said yes. After rejecting my physician's prescription 3 times over the course of six weeks with repetitive, unhelpful robocalls, I am long out of my meds, and have to go back to my prior pharmacy.

My company uses Express Scripts so I don’t have a choice but every experience with them has been horrible. I’ve gotten bounced around from department to department and each person I’ve talked to tells me something different. My medication that I’ve been using for two years now all of a sudden I no longer qualify for because the Prior Authorization requirement changed. No one can tell me why and when I ask for information listed in the denial letter I may as well be speaking another language because no one can ever give me a straight answer.

In November, 2026, after my partner had a terrible experience with Express Scripts and rude customer service. I called to discontinue. The first representative told me that she would discontinue my medications, but I waited and waited and, then, realized she hung up on me. I called back and the second representative heard me out and empathized with my frustration. He discontinued and outlined their own process for transferring my medications to another pharmacy. However, this month, Express Scripts began filling prescriptions again, prescriptions that I already have with another pharmacy. They also wanted to charge me $50.00 for medications I just filled at the other pharmacy. I called and the first representative immediately threatened to send me to collections if I do not pay.

We've used Express Scripts for over 20 years and never had a problem until the last 6 months. Seems to be the EverNorth combination when things fell apart. Now we can't get our medications filled and they just say "delayed" without any promise of a date so we have to keep getting our scripts from Walgreens. It's many of our scripts for our family...not just one medicine. I'm very disappointed and wish I knew what was going on.

My wife requires a specific medication for her migraines, a medication she has been on for quite some time. Recently, I changed employers and ended up with Express Scripts as our new pharmacy plan. We have been on their plan before and was less than impressed, but we thought that maybe it had improved. Boy were we wrong. Her medication still have refills left from the previous prescription, so we tried to transfer the script to a pharmacy that is within the plan. That is when we learned that the medication now required a preauthorization before Express Scripts would fill it. Now it is 2 weeks off the medication, the migraines have returned and the company is claiming they still have time to review the prescription, even though they have had it for 3 days already.

Updated on 05/07/2026: They finally delivered my prescription after all these delays and issues causing me to miss 2 months of medication. Now I need a refill and they have suddenly jacked the price way up for the same generic medication, strength and quantity. This is the mail order pharmacy through my insurance. I went into the insurance relying on the prices stated before signing up. Now I'm locked in to an insurance for the rest of the year while their pharmacy, Express Scripts, is allowed to increase the price significantly. Express Scripts also will send out a prescription before billing you then just send you an invoice so it's a good thing I noticed they had jacked the price way up. I don't know how all of this could be anything but a scam. They do everything they can to prevent you from receiving medication. They obviously read reviews here. Note they didn't respond to mine, instead they just jacked the price way up.

Let me preface this with the information that I have past work experience as a tech in a mail order pharmacy, and I currently work as a medical receptionist. I'm intricately familiar with this system, the reasons prescriptions can get delayed, and what steps I can take as a patient to try and prevent issues. The problems I encountered were not "user error". Express Scripts is just uniquely bad at what they do.

Any call is at least 15 min. I have to pay 26 dollars every time for delivery of the medication to know which day it will arrive because it requires a signature. Unless you speak with a supervisor few levels up the information you get is likely to be wrong. Very unfortunate I am forced to use this company though my health insurance.

I've been trying to get my medication Trelegy filled for 3 months, was told first to take the Express scripts pharmacy number to Walgreens where the pharmacy called and was told to reverse the order they put in, which they did and place an order for a 90 supply which they did. Still no refills with insurance delay. I called Express Scripts today and they told me that Walgreens had only put in a prescription for 30 days not 90 so I was then told to call my pharmacy and tell them to put in a prescription for 90 supply. Are you freaking kidding me? Worse place ever, 1 month supply $687.00 3 month supply 150, this is crazy. It should not be this hard to get your medication. Express Script is the worse.

Began a medication last May that cannot be stopped, lifetime med. These ** decided to add an account balance that was not mine but my wife's, holding my medication hostage. This is after multiple calls and complaints that they charged my PayPal account for her medication, instead of her account. I stopped taking med in January because of this and have had numerous side effects because of it, affecting my health. Finally able to get an order placed 2 months later. Mind you, this medication was guaranteed free for my lifetime before I began taking it however the cost is insanely high so I removed my PayPal when I realized they may charge my medication in error. Without any explanation, they blocked my medication.

The worst - I sent in 5 RX and hand wrote in big letters: FIVE PRESCRIPTIONS ENCLOSED. Then they just FORGOT one RX and only dispensed FOUR. I've been on the phone for over an HOUR - on hold, still on hold. What kind of Pharmacist reads FIVE PRESCRIPTIONS ENCLOSED... and then fills only four?? A stupid person. I am tired of -minute boiler-plate apology scripts.... followed by inaction, or disconnecting me (twice). Are they this careless with all medications?? I think so.

I was notified 6 months ago that they were having supply issues on one of my medications and advised to get it filled at a local network pharmacy. That was six months ago and they sent me an email advising me to resume service with that Rx. So I went to my provider and had it changed back to Express Scripts. Just got notification not two weeks later that they had a supply issue and I would have to have it sent to a network pharmacy services. Had to contact my provider yet again and have it switched back. Get your sock together people or you’ll get fired.

They limit your quantities, so basically the doctor says "take this to stay alive" then Express Scripts says "No, you can't have that and we want you to die".

Another Joke, I am retired military but since I don't live near a military hospital I have to pay Express Scripts $14+ dollars for each one. They keep telling me I'll save money by having them sent to my home. Lol. How is paying $14 for a $2 prescription saving me money? Just another way to take advantage of the military.

I had a medication rejected by my insurance carrier. Messaging from Express Scripts provided a link for alternatives. That link DID NOT exist. I called the 800 number for support and to determine if I could self pay rather than just reject the medication. It was nearly impossible to get to an actual human being to speak with... The AI call center support is TERRIBLE - just sends you in loops. But I will say that after fighting with the AI for 10 minutes, I finally was connected with a person that was very helpful and provided great feedback on how to get my prescription approved and/or path to self pay with the manufacturer.

Express Scripts blocked me from getting a 90 day supply at my local pharmacy. When I switched the order to use their mailorder service, they said they needed a new prescription in order to send me the pills, despite already receiving and BLOCKING the original Rx. When I contact them, the agent tells me that they have no power to do anything, they can only read me the information I already have. This company exists only to cause pain and frustration for people who are already suffering. A true nightmare organization. In a just society, their existence would be illegal.

I can’t even give them 1 star. I sent in my POA paperwork for my both my parents to an email address that was given to me. They received my paperwork notifying me in an email that it would take up to 14 days to be entered into the system. 2 months later with many phone calls to managers they can’t help me because they don’t have a phone number for the POA department. So this dept can do nothing and get away with it. I was told today by Express Scripts that they are sorry but they can’t help me. I just have to keep emailing the dept and wait for a response which I haven’t received one in 2 months.

Their customer service is horrible. I ordered a prescription on January 24th, they said it would ship the 30th of January. On February 9th, I still don't have the prescription. They said there was a problem charging the order, but there was absolutely no problem with my credit card. I needed this medication as I am leaving the country for three months.

I recently changed insurance due to a change in employment. I contacted my new pharmacy and they said that they will facilitate transfer of any unexpired medications. But Express Scripts denied my blood pressure medication transfer, and it is still active through August of 2026! Whenever I call I always get someone overseas who is trying desperately to follow a script. I have bypassed their system and simply called my doctor to add the one extra prescription to the ones already filled by my new pharmacy. Express Scripts has always been difficult and I am thrilled to be rid of them!

Avoid Express Scripts at all costs! I have been dealing with them for 6-weeks to get a covered prescription paid for with no luck. I have spent multiple hours on multiple days on the phone trying to get it taken care of, but every time I do what they say they come up with a new requirement. This is a company that truly does not care about people.

This company is the worst. They have stopped covering very important meds. They stopped covering my child’s Asmanex maintenance inhaler for her asthma that she has used for years and offer only one alternative that does not work for her. This is medication for a child who needs this everyday. She has to use it with a spacer and they offer nothing to use with a spacer! What kind of company does that? They don’t care!

No clear pricing after using discount card. Long waiting time. Complicated phone and APP systems, no clear instruction on how to updated the informations. Lack of customer service representative knowledge. Pricing of medication too high.

I have been on a compound med for over a decade. Express Scripts used to cover a portion but now have been denying all my claims and the reasons as to why change every time I call them. First it was that the filler was not approved and every single ingredient had to be approved. I asked them to tell me what filler they will approve & they refused to answer. For a recent claim they said the NDC # of the main ingredient was invalid despite it being on the FDA site. My pharmacist spoke to them to confirm it was a valid NDC then they said that was not the issue. Another call they said the NDC was in fact valid but it wasn’t in their system (and they were unwilling to add it to their system despite it being a necessary medication). Very unethical,

I’ve never dealt with such an incompetent company in my life. I was a benefit administrator for years and having to deal with them for my own personal medication has been an absolute nightmare. It’s been three weeks and I’ve been given the same run around. Quick to send you off to someone else, poor service (sounded like she just woke up) and no lack of urgency. I typically don’t write negative reviews, but if I would not use them if you have that option.

If I could give this pharmacy zero stars, I would. My recent experience was appalling, specifically regarding a representative supervisor named Faye. Due to a clear error on the pharmacy's part, my daughter’s essential medication was delayed. When I called to resolve the issue, Faye was callous, dismissive, and showed a complete lack of urgency. She could not have cared less that a child’s health was at stake due to their mistake. It is deeply concerning that individuals with this level of indifference are working in the healthcare industry. Dealing with an illness is stressful enough; having to fight a pharmacy for their own mistakes while being treated with contempt is inexcusable. Avoid this pharmacy if you require reliability and basic human decency.

Express Scripts is a joke! It is all about money! It is not easy. It's is not cheaper. It is a hassle! You would think a medication for COPD would not take 7 business days especially being completely out! Not very easy to wait and struggle to breathe on medication to be delivered in the mail!

Maybe the customer service is OK. It's hard to tell because it is really hard to pass the terrible recording that just tells you the same thing over and over again. If you have anything that is out of the ordinary it is going to be difficult to address.

I’m extremely disappointed with Express Scripts. They automatically refilled a 3‑month supply of inhalers from an old prescription dated October 2025 — a refill I never authorized. I contacted them the same day the package arrived (1/17/26). The first representative told me I would receive a credit and then transferred me to the return department. The second representative refused the credit and insisted I was still responsible for the full cost. When I said I wasn’t paying for something I didn’t authorize, she suddenly changed her position and said I could “keep the inhalers” but they would split the cost. I told her I simply wanted to return them. She still refused to give me return instructions, and as of today, I have not received a credit.

I’ll start with saying my husband was a pharmacy manager who passed away…. I was completely out of important medication, they said 1 week, and it took a little over 2 weeks!!! My husband passed. I have huge responsibilities. I must function and function well. They declined the preauth for another med but didn’t say why. I was forever on the phone to hear "We don’t carry that med." I can’t even look on their website, all letters are so huge, when I go into the details, I was told it was my phone, NO, the rest of your site nor any other sites, do not have this issue!! Lack of responsibility staff lacks knowledge and they provide no help for their mess-ups like getting me my meds in time or rush delivery if they mess up. May have to go back to where my husband worked at Costco to get all meds instead of this terrible mail order pharmacy!!!

This is my first time using Express Scripts, had I known what I know now, I'm not sure I would have signed up with Cigna. I'm on day 9 + still waiting for my prescription. The process began around the 14th of Jan, but for some reason the script wasn't acknowledged until the 21st. My initial payment wasn't accepted the first time around resulting in another day or two delay. As of today the 29th of Jan., It still being "processed"... Since the 21st, that is 8 days. I call the 26th to find out what was the hold up and was, only to be told they don't ship on Fridays, even though I paid on a Wednesday, but was assured I'd have it by today, the 29th. Nothing,..

Today my doctor's office phoned a refill into my local Walgreens for me, and Express Scripts put the kibosh on it because it's "too soon". I called to find out why, and also when they were going to allow me to pick up my medication, since my schedule won't allow me to easily get to the pharmacy during business hours next week.

My husband just got new insurance through his new employer. Unfortunately they use Express Scripts. They are not covering my maintenance drugs for Hashimoto Thyroiditis or an asthma inhaler that is a generic but they still will not cover even with a prior authorization requested by my doctor. I have had to find another way to try and afford my medication. Absolutely the worst place to try and get your medication.

They sent temperature sensitive medication with no notification it was being mailed. It was damaged after sitting the mailbox after a long weekend. After 2 people assured me over the phone it would be fixed, I got a call from a customer service agent who refused to replace the medication because it was my fault. She literally told me “most people check their mail every day” and also accused me of lying (they claim they track delivery emails and can tell when they are opened) when I told her I went back through spam and could not find the email. Absolutely horrific customer service.

Finally got my medication; if you need it quick have your doctor give you a prescription for 30 days; then another for 90 to express. mine took 31/2 weeks from the time it was sent to arrival, I ran out but now I know. It is convenient.

This is the most unreliable pharmacy. They consistently have issues filling prescriptions in a timely manner and we are forced to use them by our insurance company. It is a vile hostage situation when you are unable to obtain your medication due the incompetence of the filling pharmacy to even fill an order or to follow up on a prescription and or authorization. I spend the beginning of every year having to obtain auth and getting my medication filled at least two hours a day for several weeks and then there are still issues. And because of our healthcare system we are forced to risk our lives with this terrible pharmacy that you cannot trust.

A week ago I put in an order for my refill on my cholesterol medication. The automated system guided me through the process and kept telling me that my order would not be processed until I authorized payment. I got to the end and authorized payment. Today I got a voicemail from Express scripts saying that I needed to authorize the payment to process my medicine. Before I get to speak to an agent, the automated system tells me that my medicine was supposed to be delivered yesterday 1/21/26 and it wasn't, and that my balance was $0. I asked to speak with an agent who then proceeded to tell me that they needed me to authorize the payment and when I told them that I already did that and what they are telling me is different than what the automated system is telling me, they tell me that they don't have an answer for me.

I had high hopes for this service, convenience, and cost effective way of ordering my son’s medication. Unfortunately, it has been nearly a month and we still haven’t received my son’s FIRST prescription. Out of stock on medication that isn’t on backorder and 7-9 day shipping? The solution is to order a short term supply at local pharmacy and pay 3x the cost which defeats the purpose. Overnight shipping offered, but shipped via standard mail. USPS said it was lost in the mail…meanwhile I already paid for the prescription 3 weeks ago.

A "nurse" from Express Scripts called me because I had nor refilled my insulin in the time they thought I should have. I explained that I used a sliding scale for dosage and my blood sugar had been very good lately, so I wasn't using as much. She understood and agreed that that was wise to avoid sugar crashes. She would put me in for a refill since I was close to needing it any way. This began a 3 week battle to get my medication. I spoke with three pharmacists who all contradicted each other. The last of whom was condescending and rude, refusing to believe I had spoken before to anyone. I am on TRICARE (military) so I have no other option, including going to a neighborhood pharmacy. This is shameful.

Updated on 01/30/2026: This is a follow-up to a prior review. I finally got the prior auth approved (1/26). However today (1/30), I had to call Express Scripts for the 4th, 5th time so that they would send the prior auth to my pharmacy. My insurance company doesn't require I use Express Scripts as my pharmacy (thank God) but for some reason they use Express Scripts as the middle man between my Doctor and the Pharmacy. This isn't a value added step so I believe it's a screw the patient ** move. This is what I believe that Express Scripts is intentionally complicating the process so that I will go without the prescription (I've missed multiple doses) and they won't have to shell out money. I think Express Scripts hope I'm too sick that I'll give up and I nearly did.

I called Express Scripts to inquire why my prescription went from $24.99 per month to $225. While the customer service rep was pleasant, she talked in circles and never gave me an answer. The portion of my income that I pay monthly has increased of course but I can't understand the amount they are charging now for the exact same medication. I can no longer afford it, so what are we supposed to do? This company doesn't care if you get your medication or not. It is the worst prescription monitoring company I have ever worked with.

If you need prescriptions in a timely fashion, I would not recommend Express Scripts. For example, I need my medication by this Friday and I received a message today, Tuesday, saying it may be too soon to fill. Express Scripts in my opinion, is completely incompetent.

Express Script pharmacy sent me a text message saying "Your order placed on 01/12/2026 is about to ship". This text message was sent on the 19th, 7 days later. "Expect delivery within the next 7 business days. If you are concerned about running out, please call us at 888-497-3347. We apologize for the inconvenience." So I called the number because I was going to run out before my medication would arrive. The person I talked to was not concerned at all about me running out of my medication. She sounded like she could give two rats butts that I was going to run out of my medicine and offered no solution for the problem. So if they are not going to offer a solution for the issue, why bother sending the text message. This is straight-up bull.

Horrible, my employer switched to Cigna and Express Scripts. I work for a hospital and it was convenient to use their outpatient pharmacy for all my medications. Well I no longer can use the pharmacy and half of my medications are not covered by express scripts. I am looking elsewhere for coverage, I wouldn't recommend this company to anyone.

I have been on a medicine for over 5 months, all covered by OPTUM! My company switched to Express Scripts Jan 1, 2026 and they have put me thru hoops trying to get my medicine, Now they denied me, overruling my doctors prescription because I am not obese enough at 31 BMI. Am pursuing getting New Jersey to revoke their license. This company is a disgrace. If your employer talks about switching to the, fight with whatever power you have to avoid them.

It took me 10 hours over a week’s time for my prescription to be properly processed and filled. I paid over $4600 for my meds and Express Scripts now refuses to provide the proper information to Anthem for my claim. I’ve now been waiting a week for that to be resolved. According to Anthem, they just need one file from Express Scripts, but no one can get them to send. Do not use.

Horrendous customer service. Waited for a supervisor and the hung up on me and never called me back. Trying to get a prescription refilled that was already approved prior but a dosage change was sent in by the cardiologist.

Unable to get me a prescription after more than 2 weeks of trying and multiple attempts from me and my doctor. They really went downhill after Evernorth acquired them. They seem to have changed customer service reps since the takeover and the new ones seem universally inept. They speak limited English and just read rejection code #s. When I ask them to explain what the rejection code means, their English is so lousy they cannot. They also cannot say what needs to be done to fill the order. They don't seem to have any understanding of what they are saying, it just seems to be reading gobbledygook. Even the phone AI is incompetent. I've been getting this Rx like clockwork for years, including from Express Scripts for several years.

First, the delivery of the generic Crestor heart medicine for my husband was a week late getting to PA. Second, the drug (which is vital to his health) was sitting (according to the tracking info.) in Media, PA (about 45 min. from our home for almost another week), with no way of getting it to him. This delivery system failed him miserably - this will be the LAST time that we will be using this service! We will get this medication from now on at a local pharmacy!

I was told by an Express Scripts pharmacist they will fill my medication with any generic manufacturer brand available as long as my doctor does not specify a certain manufacturer on the script. I told my doctor this at my appt the next day, and my doctor sent the script in with no manufacturer specified as directed. Express Scripts then cancelled my RX the next day without informing me, stating they were "out of stock." When I called I was informed it was cancelled, another pharmacist was brought on the line, and this pharmacist said 2 different manufacturer brands were available, but my doctor has to specify the manufacturer on the script. This is different than what the pharmacist 2 days prior told me.

The communication with this company is the worst. Their website platform is never updated, it only ever says "check back the next morning for updates", and when you check back the next morning it never says anything different. When I call the support number, the automated system tells me new information about my account that isn't on the website and then when I speak to a representative I receive even different information still! It's impossible to know what information is the most accurate and up to date.

Express Scripts is a terrible company. They are in the business of denying access to medicine. In one case I went through all the appeal hoops and they conceded it was medically necessary but still denied it because it was expensive. This whole last week I have been spending hours trying to get another prescription covered. They denied it initially because they wanted me to try a cheaper medicine. My Dr re-wrote the prescription for the cheaper medicine and guess what they won't cover the medicine they told me to try first either. So I wasted hours of my time and can't get care. The Feds and State authorities should investigate them.

If I could give lower I would. Terrible service, terrible communication, not-proactive on behalf of customers who pay their premiums every month. Have been taking the same medication for epileptic seizures for years. Suddenly the prescription is needing pre-authorization. But I’m out of medication now, ok. Get prior authorization, denied. Told I should take another medication instead (which I have taken before, it makes me feel crazy). The person on the phone tells me I can appeal, but in the meantime I should buy some of the medication because it’s bad to go without. I appeal with doctor. Denied again. At this point my doctor is calling in another medication. When did a company get to change a patients medication from something that is worked for years. And to top it off the time spent on the phone with talking to the automated service, TWO completely rude and disrespectful people, and on hold has been enormous.

Provider's office trying to get a denial letter for a patient GLP1. We have been on the phone for 32 minutes, transferred 3 times and was to be transferred the 4th times. Was asked for verification 3 times of the same patient name and DOB. After given a direct number still was transferred that many times.

I am changing my Drug Plan from Express Scripts to any other plan. There is a huge problem with communication through their customer service center. I do not blame the the customer service reps but management. The reps try to understand the issue but their understanding of the English language is limited, especially when there is an issue with a prescription.

Avoid using this "service" if at all possible - nothing but issues getting medications. Always an excuse as to why a medication is late getting filled. Or they are out of the medication, and you have to get it filled locally anyway. Awful company.

They're liars when they call themselves an Express script. I've never dealt with a pharmacy so unorganized. A doctor more than once has sent in my prescription and they say they don't have it. But they do. For example I had one prescription that was 10 mg and then it shows up on their website with my Dr's new amount of 25 mg. How in the world do they think it got changed without them receiving the prescription? Either they feel they can change my amount I get on a prescription or they just take weeks and weeks to process it as a new prescription. Unbelievable! So either way they had it changed shows Dangerous consequences for the patients. They need not of course change the amount of a prescription, who knows all the. Bad effects of that. Or if they got the prescription and that changed the amount now I am kept waiting and waiting for the med help. How is that good? They need to not be in business.

I’m beyond frustrated - and a little shocked - by the lack of service. I’ve been without my maintenance medication for almost 6 months at this point, due to one silly issue after the other. I had absolutely no issues filling this through retail, but since they forced me to switch to home delivery I haven’t been able to get it. This is a regular issue with them. I feel they don’t care about me or my health in the slightest. I wish I didn’t have to deal with them. Retail is a million times easier. At this point, I’m going to see how much it is out of pocket and just go that route so I don’t literally die.

These people are horrible, run around what to tell my doctor what they will cover and what they will not, apparently they’re the customer and not you!!! Problem after problem with prescriptions, their motto must be deny, deny, deny. We’re dropping this insurance as soon as my company enrollment comes back around, patients need to organize and get a lawyer involved!!! Only gave them one star because that’s the lowest I could go!!!!

I run out of my medicine at least every month or other month. I have to order a 15 day supply when my doctor sends a 90 day prescription and my local pharmacy gives me 30 days at a time. Garbage service. The only reason I use them is because my employer sent us to them.

Over 1 year ago, I was employee covered by insurance before switching from Optum RX to Express Scripts. I had been on WEGOVY prior and once switched to Express Scripts, I was first denied because WEGOVY wasn't covered. 2 years later, now that WEGOVY is COVERED I've been taking WEGOVY for months due to cardiovascular issues and obesity. My doctor filled out and sent in the prior authorization form. Let me back up. I've had coverage for 2 MONTHS AND EXPRESS HAS NOT NOTIFIED ME. NOT SENT ME CARDS, so I didn't know my coverage was available. Now moving forward, after calling several times for an update on my prior authorization, the young lady in the PA department put my status as emergency and 5 minutes after I got off the phone, I received an email saying my PA was denied.

I tried for several months to try getting one of my prescriptions to refill through Express Scripts as I was no longer allowed to pick up directly from the pharmacy. The customer service was so poor I was never able to get it activated.

The worst customer service I've ever experienced with any company of any kind ever! Just got robocall saying a drug was denied for prior auth. This is a drug I received back in September when I was hospitalized. Finally got a real person who spoke understandable English after being transferred 4 times. They said my doctor ordered it yesterday which is totally false as she isn't even my doctor any more nor do I take or need this drug anymore.

VERY DISSATISFIED! Prescriptions would take anywhere from a week to three weeks for them to fill and send. There was no predictability or notification about delays or shortages until it was too late and we had to scramble to fill it locally, sometimes with gaps in medication. If we requested the rx early, we had to pay full price as ‘the request came too early’, despite testimony from the prescribing physician that said otherwise. DON’T USE THIS SERVICE! We are using local pharmacies now with no further hassles. (So I no longer have a verified buyer sticker to attach below..)

The name “Express Scripts” is misleading. Thinking of all the adjectives one could use to describe this company and “express” isn’t one. I’ve spent 6+ hours in the past week attempting to assist a patient with his medication order. These meds have been prescribed and administered to him for 7 years. A case manager talked him into mail order scripts and now is without his meds. The employees at the call center are nice, yet incompetent. A phone call should not longer for 50+ minutes. Our call yesterday was one hour and 17 minutes. If anyone at Express Scripts would like to see my phone records as proof I’d be happy to oblige. We were shuffled from one department to the next and then the circle repeated itself.

This company is complete garbage. I have been waiting 3 weeks for blood thinning medication for a blood clot. It is finally in the mail and sitting in Philadelphia for the past 2 days. Now I won't receive it for another 5 days according to USPS. If you need life saving drugs STAY AWAY! FYI: I have contacted this client over a dozen times by email and phone and they all could care less.

Blood sucking horrible company. There's not a worse company in the country. Denies medication for NO reason. Gives you a list of medications that you're allergic to for alternatives. They couldn't care less!

I met my out of pocket maximum at the end of October 2025. All local health providers could see this immediately in their computer system and I therefore didn't have to pay until the end of that year. Except for this Express Scripts (which is not local). Until end of Dec. 2025 their system refused to show that I've met my out of pocket maximum. I asked my insurance Anthem BCBS to contact them in early December because I needed my prescription meds. After much going back and forth, today, Jan 7, 2026, Anthem told me express scripts still shows no updates. So I ended up paying extra. To hell with express scripts' computer system which they probably never updated since 1940s.

Express Scripts has made obtaining essential, long-term medications unnecessarily difficult, expensive, and stressful. Their mail-order system is slow and unreliable, with orders taking so long to process and ship that I have repeatedly been forced to go without medication. Despite this, they refuse to allow early refills to account for their own delays, creating predictable gaps in care. Over time, coverage for my medications has been reduced while prices have steadily increased. At one point, their required mail-order option cost twice as much as a 30-day supply picked up at a local pharmacy — a pricing structure that defies logic and transparency.

I will never send another prescription to them. My Dr. sent over a prescription for pain after an injury and they said it would take 7 days for it to get to me. I've now called 5 times trying to get the prescription transferred to a local pharmacy and they said it takes 48 hours. Well, it's been 3 days now. I'm suffering in pain and they refuse to transfer my prescription. The pharmacist said they have never seen something like this in their entire career. Save yourself a headache and avoid Express Scripts at all cost!

01/01/2026 All my Rx info and in process Rx except vax is wiped out. I am having problems with current Rx shipping. I always have seen all orders and in process but now there is nothing. I need to check on 2 week old orders that are not shipping.

So how do you start to explain how you went in for medication and the worker they're committed fraud because my medical membership an invested it in the company leaving me without medication and and having to deal with the fraud case. ** this place.

The people with customer service are great, the pharmacist is a complete DICK. I will be calling them and making a complaint. My doctor has called and sent the prescription over and over and they are delaying his diabetic meds because of a ridiculous reason which we already spoke to them about.

Terrible service, terrible communication, terrible coordination with doctor's office, not-proactive on behalf of customers who pay their premiums every month. I have had a prescription for Wegovy for over two years and have successfully filled the prescription with Express Scripts multiple times. Now I have had a prescription tied up in pre-authorization or delivery or communications for over three weeks so I'm out of medication now. I'm going to look at another couple of weeks to straighten out the snafu at Express Scripts and then I'm going to have to wait another four or five days to get my Mehdi medication so that'll make it a month late despite calling them and asking them directly to speak with the doctor. They refuse to. They only take inbound doctor calls and then don't tell a doctor when to call or what they want. So that's about the worst pharmacy I could ever imagine and it's here right now.

I am made to take this prescription coverage for work and it is the most terrible company I have dealt with. They care nothing for actually getting individuals prescriptions that they require, even if they have had a doctor's evaluation. And have been clinically prescribed a prescription. They still deny the medication that's required for daily living. I Would be better off not working and trying to get on welfare than using this company, who is only there to make money and forcefully, not enable you to receive your required medication. Big Pharma buddies and don't give a crap about actually providing medication even though I pay for it!!!!

I paid $19 for quick delivery of HBP med by Christmas. When it didn’t arrive, I requested a refund. They said it shipped in 2 days so no refund is owed. I was misled and thought I’d get my meds in 3 days. Shipping takes too long.

Quite possibly the worst customer service and general prescription fulfillment process available. Avoid at all costs. Confirmed medication was in stock prior to placing order. After the order was placed, I called and confirmed there would be no issues with fulfillment and was told by their representative there was nothing to worry about. One week later I get an email informing me the medication is out of stock even after the precautions taken to mitigate this exact situation from occurring. Customer service is inconsistent and ineffective. Supervisory support is essentially useless.

I switched to Express Scripts from my normal pharmacy to maybe save a little bit of money. Turns out they charge almost double. And I have yet to receive my medication on time. So if you like going 3 or more days without your medication every month and to pay a lot more, then choose Express Scripts.

I would like to complain about this company for a variety of reasons - the easiest one first - their website has literally never functioned - ever - in 6 months. The major issue I have is that they have decided that I do not need the total prescription of a medication I have been taking for 30 years - I can only get 23 out of 30 per month for some unknown reason - nothing has changed about the doctor or the prescription - yes, it is a Schedule IV controlled substance - as I mentioned I have been taking it without incident for 30 years...

I am a retired military officer on Medicare. My supplement and RX insurance is Tricare for Life. Tricare uses Express Scripts for filling prescriptions. Recently I ordered Kerendia (kidney medicine) thru ES. They sent it by the post office. It was shipped 12/9 from St. Louis to Atlanta. I live about 50 miles north of Atlanta. The RX sat in Atlanta for four days then was sent to St. Louis. The tracking today is that the order is “making its way thru the system”. Yesterday I called ES to request they complain to the post office about the mismanagement. I was told that I could call the post office to complain. As far as ES is concerned, they have no responsibility in ensuring I receive my order. They apparently do not realize that it’s the shipper and not the recipient that controls the order. Their apathy and incompetence is outrageous.

New medication, I called ES, informed $165 co-pay. I informed rep I did NOT want it! The following month, they sent it anyways, charged me $165. What's most disturbing is ES informs me they will not fill any of my prescriptions unless I pay $165. THIS IS EXHORTATION! After more than an hour on the phone, with representatives who make communication very difficult. I was transferred to a sup who required it put a credit card on file. Their appeals process takes 30 to 45 days. Placing requests for refills is very time-consuming. It's an automated system. Delivery times can take over 3 weeks!! Quality of medications is limited to the cheapest manufacturers globally. Wellcare really needs to find an alternative mail-order pharmacy. What THEY save on money, YOU pay for in aggravation, delays, frustration, and low quality medications. No doubt if a lower score than 1 star were available, many writing reviews would choose it!

My experience with this company has been a nightmare. I ordered a prescription which never arrived. USPS tracking shows it never reached them. After waiting a prudent time just in case, I called Express Scripts to notify them that my purchase never arrived. I was told that in order to receive my purchase I would need to pay again. I reluctantly agreed even though this solution seemed criminal to me. Yesterday I received an email from Express Scripts saying it was too soon to fill the prescription I had never received.

I stopped using Express Scripts last year when they failed to fill a prescription on a timely basis. I decided to give them a second chance last week and sent in a new prescription. I was given an estimated delivery date of 8 days after the date of the order. On the day before I was to receive the prescription, Express Scripts informed me that they needed another 8 business days. Fool me once, shame on you. Fool me twice, shame on me. I will never use Express Scripts again.

For a company that operates entirely online, the lack of reliable technology is shocking. Medications are frequently out of stock, placed on backorder, or mysteriously canceled without explanation. You would expect a modern system to allow doctors to submit prescriptions that are automatically processed and shipped to the address on file especially after creating an account with payment information. Instead, nothing works as it should.

We have been using a pharmacy that we love and since our insurance change, we feel like Express Scripts is forcing our hand in changing pharmacies by making our prescriptions more and more expensive. When the carrier has given us freedom of choice but the third party administrator is not allowing it, there is a problem. I should not have to go to a pharmacy that I DO NOT want to go to in order to get my meds or face doing without them because of the cost. I would rather go without insurance than to have someone trying to dictate which pharmacy I use. The pharmacy has no idea why my HRT went from $61 to $122. I do. Express Scripts doesn't want me using a local pharmacy, they want to force me to use CVS or Walgreens and I will not. I will do without my HRT, fibro, and RA meds before I go those pharmacies in our area.

The company deserves one star, but I've given two because the customer service reps who have to deal with frustrated, angry customers are always polite and try to help. My main complaint is the way Express Scripts lords over its customers’ healthcare like Big Brother, making anything outside their rigid system difficult. For example, if there is a change in a prescription, or I need a refill early because of travel, ExSc places unnecessary barriers between me and my medication. It's obvious this is an attempt to keep people from receiving more medication than necessary. But we are not just talking about controlled substances here. My doctor and I are currently dealing with an unnecessary delay of my blood pressure medication. And this sort of thing happens regularly.

DO NOT USE THIS SERVICE. I ordered my meds from them. Only 1 showed up. I had to get a fill in supply from my doctor and local pharmacy. I had to pay out of pocket for the fill in supply. The order from Express Scripts never left Kansas. According to the tracking info. Customer service at Express Scripts is USELESS and unhelpful. I called them after the 10th day of still no medication showing up at my house. USELESS trying to get any information out of the customer service agent.

Express Scripts customer service is terrible. They don’t care and give you template answers. They’re also rude. The processing times border on unethical and the service is utter trash. Would never use them if I wasn’t forced by my insurance.

This company is a joke. DO NOT USE THEM!!! My issue with them was several years ago. I know you are asking why I am doing a review now? A couple of days ago, they started blowing up my email, wanting me to sign up for their worthless program. Here is what happened to me.... They started bugging me to no end to sign up, so, I finally did. Then they wanted me to stop using the pharmacy I liked and wanted me to switch to one they used/preferred, which was NOT convenient for me. Then I placed an order for one month of my meds. They sent 3 months instead of one.

I have many prescriptions. I spend way too much time on the phone with, first, their automated response system and, finally, their employees. ES sends medications way too often, and I get backlogs of the bottles. Even though I am highly educated, I am never able to accomplish what I need on its online site. Today, after requesting a supervisor and then requesting that person's supervisor (3rd rung up the ladder), I spoke with an employee who assisted me in clearing up a mountain of messes in my ES account. That call took 1 hour and 59 minutes. However, this afternoon I checked my mail and found that, although I am a 74-year-old female with arthritic hands with a request on file for easy-open bottle caps, I have been sent two bottles with child-guard caps. The call to report this took over 20 minutes, and I was told to take the bottles to a pharmacy to open for me. Express Scripts deserves less than a one-star review.

Express Scripts is the worst drug company. First, they covered my CHF meds, then cancelled me due to cost, then when a generic came available, I was forced to use them again. Later, the generic became too expensive, so they canceled me again, BUT this time they never contacted me. I waited AND waited for my meds which never showed up. I had to fight with them AND my insurance company to get these life-sustaining meds. I am now receiving my scripts through Walmart...again. Throughout the 3+ years of dealing with Express Scripts, I have been without meds for a total of 3 different times, each time varying in length from a few days to a few weeks, with little to no communication. Once, they cancelled my meds and told me I needed to contact Cigna for more answers. I have NEVER had any affiliation with Cigna Insurance. I have NEVER had an affiliation with OR been insured through Cigna.

I there is a rating below zero, that would be my choice. The process of getting your prescription filled is torturous, cumbersome, and time-consuming. They play little gods of pharmacy while requiring prescribing doctors to bow to them. If you have no other option, then you can invest your precious time dancing with the devil.

Express Scripts is truly amazing. It was very reasonable prices, fast delivery, and I was able to switch between different shipping addresses. Their customer service representatives are also very helpful. Highly recommend!

I am hard-put to find any reason to complain about Express Scripts. I have nothing but compliments and gratitude for their service. They have excelled on every level for me. They are efficient, thorough, patient and very customer centric. Additionally their prices are extraordinarily competitive. Many thanks!! Patti E.

Terrible customer service. Terrible. Constantly calling them. Foreign customer service. Make up strange rules, long time to get it via mail, they give me the runaround each time I call, make up false restrictions...very frustrating and low quality business.

Horrible customer service and lack of care and concern for their patients. Called 6 times this month while being placed on hold, and calls lasting all morning long, then disconnected mid-conversation with no resolution of my preauthorization of diabetes medication. This makes zero sense to me. I also went through a similar problem with the same medication last month and missed one month of doses; now I am almost 3 doses behind this month. Now I am being told I cannot have an emergent dose of this medication- "there is no override for this medication." Awful, awful service and I am still on hold as I am writing this review. Avoid this company if you can.

Terrible communication with only text messages from AI. No human beings to talk with about problems. Recently had Scripts rejected but without a notification as to why. I waited around not knowing the meds were not coming, suffering because I was not notified. Not worth the convenience.

First order pricing was reasonable, second order the cost went up 13 times, requested to transfer the prescription out to other Pharmacy, no response at all, very uncommon customer service. Preferred Pharmacy status can be changed monthly. They can changed pricing monthly.

After leaving original review and being asked to reach out to an email address, my issue has been resolved. I received my medication back without an additional charge. I genuinely appreciate the resolution as this mistake would have originally cost me $1200 out of pocket. Would suggest going this route for anyone experiencing something similar.

I recently received a prescription with incorrect dosing information. I emailed three times to get a written response with the correct dosage information, but was repeatedly told to call a pharmacist who was not currently available because it was outside of office hours. It’s hard to believe they are allowed to get away with this neglectful and inaccurate behavior.

This is a company that does NOT care about the health of anyone. They are solely focus on what profit they can make and not on the effects of their uneducated decisions causes. I have called for over a week trying to get a prior authorization approved. I have been denied 3 times resulting in me not having my medication for 8 days. If they would employ people who care and who does not give providers incorrect information this company would be better. They is the most stressful company you will ever have to deal with. I would give them a ZERO if I could.

The fact that they can deny a doctor’s is absolutely ridiculous. I have had two prescription in a month denied! Doctor went through the appeal process and was still denied. They are not doctors!!! I would give them -5 if that was an option.

Medications take forever to arrive - I even paid for 1-day shipping and didn’t get it for 3+ days once it shipped! When I asked for a refund of the additional shipping cost, customer service first claimed they couldn’t find the order, then when I gave them the order number, medication etc, they explained that I had a $0 balance and listed different ways to pay a bill…so they clearly didn’t even read the message! Beyond frustrating, and I’m STILL trying to get a refund for the shipping.

After I order my prescription about a month and a half I did not receive my heart medication. They charge my account. After that I call. They said they re-shipped but no they didn’t. Do not use this pharmacy. Don't trust them. This is my second time calling for the same refill they already charge me for.

These people provide the worst pharmacy service I’ve ever experienced. I honestly wish this one would close. I’m a provider simply trying to help my patient get a prescription, and they transferred me from one agent to another maybe five times. The fifth person suddenly hung up—after almost an hour on the phone. It didn’t feel like a system issue; it felt like the staff just didn’t care or just wicked. I’m sorry, but I’ve told my patient to either switch pharmacies or find a different provider who’s willing to deal with this place.

Not a good experience. Will continue to find a pharmacy that is better. Customer service is terrible. Hardly ever got someone to pick up. The one time someone did pick up, the person just sounded like I got out of bed. In the daytime! Goodbye!

Hard to comprehend a place this terrible exists. DO NOT USE. This is a scam. If you don't want to receive your subscription then turtle express scams is for you. No joke. This place is a joke and honestly can't figure out how they are legally in business. Or are they??? Who knows but don't expect to get your prescription any time soon if you want to take the risk like I did using them.

I would give less than one star but it’s not an option. Frustration with every prescription we have to have filled. There is ALWAYS an issue. Then you spend hours on the phone trying to figure out why your prescription is on hold or cancelled altogether without any notification or idea of how you are gonna get your meds in time not to run out. My daughter has been waiting for new diabetes meds for two weeks and they have no concern. The prior authorization went through but now all of a sudden it’s a dose issue that the DOCTOR approved… Maybe they should have asked the doctor about it when they got the prior authorization approved! Lack of empathy, hassle and lengthy phone calls is why I will go elsewhere from now on. Ridiculous!

They should change the name of the company to expressly won't fill your scripts. I have had nothing but problems trying to get my prescriptions. They always have a reason despite filling it the month before of why they can't send it this month. I have had to speak to a supervisor monthly to get my prescription sent to me and have had about enough of their Shady practices. I have never had it be so challenging to get a prescription filled until I started dealing with this company.

Took nine days from the time the doctor sent the script to be told by Express Scripts that my medication is out of stock. 9 DAYS! Maybe this is the early 1960’s, I don’t know. Supervisor Rebecca who has no empathy but 20 YEARS OF EXPERIENCE told me to go to a pharmacy instead of mail order.

They will use any loophole they can to downgrade your 90 day supply to a 30 day supply. You can call and confirm that it is a 90 day supply, and then when you receive it it will only be a 30 day supply. They will require prior authorization for a medication, and then demand a patient level authorization for the same medication. Then they will request a cost override. Your doctor will be buried in paperwork, and you'll never get what you need from them.

Very poor communication skills. Orders are cancelled or changed without any notification. Subsequently you will be waiting for needed prescriptions that were never shipped. Calls are routed through several departments and multiple individuals with a multitude of "Please hold for 2-3 minutes" requests.

Horrible customer service. No way to expedite even when medicine is totally gone. A lot of sorries but absolutely no action. This is a company that provides life saving medication and they have no way to contact the pharmacy and make sure medication gets shipped. Day after day I have called and every time, they do not show the newest information.

After using them for 11 months to fill my schedule two medication along with other cancer medications, they put me through hell. These people have absolutely no soul, and canceled my medication without any notice after spending 45 minutes on the phone with my oncologist telling them that they would fill it and then declining to once it arrived.

I have had so many problems with Express Scripts, not only at my current place of employment, but at former jobs. Two of my previous employers that have used it dropped it after about a year. They have the worst customer service, and if you don’t use their mail prescription service, they only allow 30-day supplies of your prescription, not 3-month supplies like other prescription plans. If you forget to tell your doctor this, and they write a prescription for three months, it holds up your prescription from being filled. (See attached photo example) Then the doctor has to rewrite it for 30 days and resend it. It is such a hassle for the patient, and holds up getting your prescription when you need it.

If I could give 0 start, I would. My daughter has been waiting over 3 months for her medical supplies. Every customer service person I talk to seems incompetent. They have mishandled everything. I have called multiple times and she still has no medical supplies.

I was forced to switched by my insurance. It takes them 2 weeks to process an order so you have to call early, then 3-5 days snail mail... if you ever get your meds at all!! I've had several packages get lost in the mail. When you call them, they will NOT replace the lost meds but also don't send them in a secure way! They should require a signature or something to guarantee the correct person receives their medication, instead, a bottle of pills are sent in a plastic bag through the regular mail & good luck, hope you get them. I've had 2 stolen so far. There were times I got certain medication cheaper from my local pharmacy but my insurance is a pain. I would not willingly choose this pharmacy!! They are difficult to deal with over the phone, customer service was AWFUL, meds take FOREVER to get, NOT SECURE OR SAFE!!

This company is completely incompetent, if you don't have to use them I recommend you don't... and for God's sake don't put anything on auto-pay. They will absolutely abuse it. They will run your CC up or drain your acct. if using a debit card. They don't like talking to you on the phone to solve a problem, they either want to dictate to you and get you off the phone as quickly as possible or they want to put you on hold for 20 mins. and pass you to another incompetent person.

I have called more than five times now because of all of the hoops I have had to jump through to satisfy Express Scripts. I have switched from one pharmacy to another and then back again as Express Scripts decided mid-year that they weren’t going to cover Rxs at that pharmacy any more, just to switch again which one was approved. I have met my out of pocket max, and time after time, Express Scripts has done everything they can to make things difficult for me. One medication my doctor has prescribed is 1 pill a day, and after deciding mid-year that they will no longer cover 30-day prescriptions, I waited multiple days to be able to contact my doctor to have them send in a 90-day Rx instead. Now Express Scripts is saying they can’t fill that because it’s a 30-day Rx… with quantity of 90. When my prescription is 1 per day!!!

THIS COMPANY IS AWFUL!! AVOID IF YOU CAN!! EXPRESSSCRIPTS PUTS PROFITS > DOCTORS.

I have had multiple negative interactions with customer service and the handling of prior authorizations. While the agents weren't rude, they couldn't answer my questions accurately. One agent said there was no fax for appeals, but I had a fax number for appeals from previous months, and when I read it to her, she did not know what I was talking about. They cancelled my prior authorization that was "in review" for 10 business days, and say now it just does not exist. I am currently attempting to get an explanation but haven't yet. How does a prior authorization just disappear.

I have had multiple jobs use Express Scripts. I can't fault them for the insurance plan my employer chooses, or how much coverage my employer chooses. This rating is based upon their pharmacy/home delivery and their customer service. Their specialty pharmacy, Accredo, seems great. The mail order pharmacy is more expensive than my local Walmart pharmacy, despite them also being my insurance company. One might think your insurance company wants to keep more of your business, but one would be mistaken.

They are a bunch of no good crap artists. They have no business in the medical industry. Tricare forces me to use them, which means some dirty politician is getting their pockets lined by that deal and, we the little people, get screwed by substandard oxygen thieves making up the dumbest excuses for not shipping my meds. I'd give them negative stars if I could.

Online portal has been down more often than not over the course of the past month - I cannot check statuses of my prescriptions, when I call customer support they are also unable to pull up my account information. As a result I have no idea if or when my antidepressants will get delivered - I have been out for a week now.

This is the worst insurance company I have ever had to deal with. They transfer you to “the right department” 5 times & you will spend 2-3 hours for them to keep saying the same thing over and over. I work at a pharmacy & call them 2-3 times a day & it’s the same problem EVERY DAY! I wish they had better communication & people that work there that actually know what they are doing!

Express scripts is a disaster. Their continuous requirement to verify auto fill medications (especially ones that a person is taking for life) has resulted in numerous instances of running out of the prescription. Their billing system is also fraught with inefficiency with checks not being cashed for up to a month and then they just keep adding the charges to the balance for new orders while the checks are in limbo. This has resulted in overpayments or threats of collection services. Unfortunately my healthcare provider, a government agency, uses Express Scripts exclusively for long term medication. Probably explains why this incompetency can continue. Worse yet, when you try to contact the government agency to complain, you are placed in contact with Express Scripts. Any wonder why it doesn't get fixed?

Express dropped my coverage even though my employer is paying the premium. I have tried for a month to get the Coverage reinstated. My employer has sent several requests to express scripts to correct the problem. I found out other employers are having the same problem with express scripts.

Today is 10-22-2025. I called Express Scripts a month ago to let the know that I am going in vacation and I need to get my refill early before 10-25-2025 which in that day should go on Process normal. The customer rep said no problem, I placed my order on 10-10-2025, what happen is then they send email with update on the order with date start on 10-25-2025 normal date to Process, I call them back and the rep said, "Don't worry. You will get it" then I got email with update only the order date, I keep calling them every date, the only thing they do is change the order date but the normal date to Process still 10-25-2025, I got approved from my insurance company to got refill early and I call Express Scripts and I told them that, I keep calling them every day since then and nothing happen even I talk to rep supervisor still the same till last Saturday 10-18-2025 the rep supervisor put the 3 medicine under delay Status with the same 3 medicine under schedule Status.

They canceled my HRT patches citing that they don’t do home delivery. When my medical provider contacted them, they told them that patches are not in stock, even though their website shows that it is available. It is absolutely frustrating.

Absolutely horrendous. I let my health insurance company talk me into using this service. I'm typing this out while experiencing withdrawal symptoms from not having my anxiety medication. They informed me that they couldn't get in touch with my doctor. I spoke with my doctor and he in turn, submitted the prescription to them. The day before I ran out of medication, they sent me an email telling me that they couldn't complete the order due to a problem they encountered. The order was placed on 9/30 and it is now 10/21. The level of ineptitude with this service is really dangerous. People could end up in the hospital due to issues like this. Do not ever use them. Way safer just to pick up your prescriptions from your local pharmacy.

My doctor called my medicine in on the 10th. It is now the 18th. I have epilepsy so I hope I die and my family sues. I know the medication I take is often looked down on, but I didn't ask to be in a MVA and be in pain for the rest of my life. Just like I didn't ask to have epilepsy that will kill me during the detox.

Although I am grateful to have medical insurance, I’m beyond frustrated that Cigna forces us to use Express Scripts for ongoing medications. I have been out of blood pressure/heart medication for 2 days. I requested the refill over 2 weeks ago and my dr never received the request. After I called my dr and they got the approval for the refill request, I called customer service to see if I could pay extra for expedited shipping since they’d taken so long and I was running out of medication. I was told there was nothing I could do because the prescription was being processed and a shipping label had already been created. Now, USPS is claiming “road is not accessible” and no mail here today. Just had to call my local Walgreens and my dr to get a new prescription filled that I now have to pay for out of pocket because I can’t go another day.

Called on Friday to get a prescription transferred to ExpressScripts from a CVS pharmacy. Only did this to get a longer prescription as I am going out of town and CVS will only fill short term supply. ExpressScripts initially told me that they would be able to do so then dropped the call. Called back on Saturday and was told that actually they could not get it transferred. I called CVS directly and they got it transferred to ExpressScripts immediately. Medication showing as waiting for prescription 24 hours later on Sunday. I called back ExpressScripts again and they have no record of a prescription being received. CVS saying prescription was indeed sent. Monday contacted my doctor's office for a new prescription. They send it to Express Scripts right away.

This company overcharges its customers and they know it. I recently switched to Express Scripts from another mail-order pharmacy. One of my medicines went from $30 a month to $100 a month. They definitely take advantage of people.

I really love Express Scripts, because the prices are very good, and the medicines arrive always in time. It is pretty easy to contact them. I never had any issues with this company. Thanks a lot for that.

If you are a chronic pain patient taking tramadol, save yourself a lot of heartache and go some place else. Their policies on opioids are unreasonable. They will not dispense as written and require authorization from your doctor. One of the problems is they will not contact my doctor back. My physician's office has been trying for two weeks to contact these people. Nothing but crickets.

The worse, most inept service anyone could ask for. I have attempted 5 times to reach a rep, can only communicate with an AI response. No mechanism to ask questions. Will not use Express Scripts again, only for Tier 2. Otherwise, horrible. As a prior military and as the spouse of a military, the service offered by Express Scripts is abhorable and an insult to those of who served and must deal with an INEPT Pharmacy contractor.

I have my pharmacy that I have been going to for years and know my health and now they want me to get my diabetes medicine at another pharmacy that don't know my health and don't even stock my medicine and are rude. Then I receive a piece of mail from them saying they are changing my strips and blood monitor when what I have works just fine. My personal feelings is why fix what isn't broken, just leave well enough alone, why change a person's life. This company wants to kill people. Without our medications, we could die and I'm going to make sure the world knows what is going on.

So stupid! They send me messages that I can’t open. They are worthless! I have tried and tried to get them to change, but they serve their stupid computer geeks instead of their customers. I give up. They won’t listen!

If I could give zero stars I would. I have type one diabetes which means I am 100 percent dependent on insulin and they take a month to process an order I am out and they said it will take 24 to 72 more hours to process. It's already been processing for a week. I will thank Express Scripts if I die because I am out of my medication. Thank you express scripts.

Horrific. Avoid at all costs if possible. This place is a nightmare! I'm about to lose my job because I have to keep taking off to be able to sign for my medication and everytime I am supposed to get it, I get an email 24 hours in advance saying that it has been delayed and providing no other information. Then, I have to talk to these people multiple times, about the same topic, for 20 minutes at a time in the middle of the work day! Why in the world do I need a counseling session every month?! They do NOTHING but waste everyones time. It's 2025, use email! This company is supposed to help my exhaustion but makes it even worse. I get so pissed off everytime I have to deal with them.

I have been on fentanyl patches for over ten years and receiving them from Express Scripts. I told my doctor I want to get off of them so every thirty months we lower My dosage so I can get off of this. You were telling me it was delayed so I Had to cool 324 times and each representative told me a different story. One told me that they put it on overnight. Then a week later I check in again. And they said that person never did that so they did it. Then I get the notice about being delayed. They said it would take up 5 to 7 days to receive it. Well I was literally out the next day.

This is by far the worst prescription plan I have ever had to deal with. What I have had to go through to get a prescription filled is cruel and unusual punishment. Their agents obviously do not understand their own policy as I have received different info on requirements EVERY TIME I CALL. If I had to depend on this medication to live, I WOULD BE DEAD BY NOW.

I used Express Scripts for a few years without incident. Then, my pain meds went missing. Express Scripts’ tracking shows it was “shipped” whereas USPS’ tracking shows they never received the package. The first time I called Express Scripts they told me I needed to wait 30 days before they could send a refill. This policy was confirmed by a supervisor, so I guess I was supposed to put my pain on hold. When I called back after 30 days they told me there was nothing they could do (again) and to contact USPS. Of course, USPS said they never received the package, so they couldn’t help me.

I would never allow anyone to use this company. Why companies still have them for your pharmacy needs beats the heck out of me. You pay money each month for insurance only for them to deny your medication or deliver it to the wrong person or even over charge you to the point. You can’t even afford to take the medicine you need to stay alive. The people that work this company are paid to lie to you and deny your claims.

I've been fighting over a charge for a $381.03, an amount I did not approve of. Once they ship a medication, even if you don't open the bottle, they will not take it back. I guess understand why, however, they should tell you, the cost by phone or email before they mail it to you. If you were standing at a retail pharmacy, when they tell you the cost of a medication, you can tell them, you can't afford that and say you don't want it.

I had a prescription that was really late from them so I called and they said they weren’t gonna process it for another week. And then I asked them when the processing date was and it was four weeks previous to my call so they were processing my prescription five weeks late. That was their first defense. I called to take care of that prescription and the woman on the other end, transferred me to an information line that doesn’t have a receptionist.

The service is horrible. I placed an order for the first time a week ago and have not recieved anything! I looked online to check the status because I'm currently out of medication. The order says it's delayed because the doctor hasn't responded. Contacted my doctor and they have done everything on their end. Call Express Script to be told it's a billing issue from a script past due from last year. I never used this company, so how can my script not be issued to me because of something that doesn't belong to me and I WAS NEVER INFORMED BY THE DELAY! TERRIBLE WHEN YOU ARE DEALING WITH PEOPLE LIFE DEPENDING MEDS!!

It's a good thing that I don't depend on my diabetes medicine to stay alive or anything, because thanks to this joke of a company, I can't afford it. When my school used Aetna, I was able to get my medicine for less than $50 a month. I would give zero stars if I could. Thanks for nothing Express Scripts.

The worst processing and service imaginable. From order time to deliver is iffy and unreliable. They will cancel your Rx order (yes. CANCEL) claiming it's out of stock AFTER sending email claiming the order has been processed and mailed.

Actually the purpose of this company is NOT to fill prescriptions. Strange as it may sound they will keep you on the phone forever, and then ask to transfer you to a pharmacist, and still nothing will be done. Solution: file complaints against them with Medicare. Then something will happen slowly.

Every month there is a new problem with Express Scripts. For example, I received an email that I needed to log into the app to initiate a prescription. When I logged into the app, there is no available option to initiate the prescription. In fact, I could only find it under automatic renewals, but I had received the email stating I needed to do something to initiate the renewal. I called, and dealt with an automated system. None of the options they gave me fit my problem. I tried several ways to get through to a live person so that I could get the help I needed, but none of them worked.

I have hypertension and have been taken Benicar 20mg 90 days supply for more than 20 years. The medicine works very well and my blood pressure under control. The insurance is Bluecross Blueshield HMO and the medicine is managed by Express Scripts. Some years ago Express Scripts began needing prio-authorization for this medicine. My doctor submitted the form and got approved. Several years ago, they denied prio-authorization and forced my doctor to try generic. So my doctor prescribed generic. However after taking the medicine for one month, the blood pressure was not controlled and I had allergy symptom like itching and short breath. At that time my doctor appeal their decision and insisted brand Benicar.

They are only useful for regular maintenance medications. Do not use them for specialty medications if at all possible and do not use them for anything pain or mental health related as you will never see your medication. Go to your local pharmacy. Pay the extra money. It’s well worth it just to avoid the aggravation.

Dealing with customer service is a nightmare I wouldn’t wish on my worst enemy. I have been calling everyday for a week straight. Every time I call it takes 20 minutes to get them up to speed about what is happening. I am transferred around before they even understand the problem. I have spoken to numerous pharmacists who were all rude and condescending. They claimed they had no record of a prescription even though I was reading them a letter they sent me. Dealing with them is fresh hell everyday.

The only reason I gave Express Scripts one star was because I couldn’t give it less than that. They are by far the worst company I have ever dealt with. They never have any answers to where your medication is or when it will arrive. It takes forever to get it. Even when medication is running up to two weeks behind the staff lies and says they put your item on rush delivery and then it takes yet another week to get to you. For anyone thinking of using Express Scripts do yourself a favor and go anywhere else but this horrible business.

Express scripts is completely incompetent! My husband’s doctor has done everything imaginable to get his prescription approved but we continue to be denied and when we try to get answers from the prior authorization person, they only read whatever is in the denial letter because they don’t understand it either. I’ll never understand how they can continue to stay in business!

Express Scripts is another bottom-of-the-barrel benefit that our government gives us and then says how great it is. They are an affiliate of CIGNA. So you know they are predatory as well as incompetently rude. Our government has taken away our ability to control the networking of our prescriptions through our local pharmacies. This does not make America Great Again; it kills our small towns and sickens us.

Consumer beware if you can afford it use another vendor. Lies, lies and more lies out of medication so bad, so sad. They don’t care or help. I could write pages why but just regurgitating what has already been written.

Express Scripts was never a problem until right now. I have been with them for years but my last experience was absolutely horrible. The worst ever! Three days in and still not resolved. I was told that they need prior authorization for a medicine I was taking since April and they were not sure how. They did even know they were covering it. I was on hold at one point for 45 mins and the associate hung up on me. They have absolutely no compassion for the caller what they are putting them through. I will be searching for CEO and if possible providing them with all details. Not that it would matter based on how I was treated. Here is to a bunch of calls, runaround, excuses, and a bunch of oh I think I see the problem.

The worse customer service experience EVER. Your doctor prescribes a medication and the fun begins. The goal must be to jack you around until you give up on getting the medication. I have been told to contact my doctor, my provider, a 3rd party review vendor and still don't have the medication approved. I GIVE UP.

My insurance company, Signa, recommended getting my prescriptions filled by this company (changing pharmacies) because it would be more convenient and cheaper. I am grateful for the reviews that helped me decide "no way". Come on Cigna, make a deal with a reputable provider.

I have had nothing but problems with this company. I called to refill my script in Feb 2025. I was told $617.00. That was higher than I normally pay. And I was put on payment plan for it. First payment should have been $205.00. When I received my script, the invoice was in there with the breakdown of the payment plan. When I looked at the invoice I almost passed out!!!! The total cost for the meds was almost $3000.00. I checked my credit card, and they almost charged me $1000.00 for the first payment of the payment plan. I immediately called Express Scripts to tell them about their error. I told them that I did NOT approve the almost $3000.00 cost for meds and that I only approved the cost of $617.00. They said someone would call me about it. No one called.

I am stuck with this brand because of my work insurance. I've missed my treatment for months because they either do not process medications on time or constantly mess up orders. Their customer service is absolutely the worst. At this point, I am seriously questioning the integrity of anyone who works for this company and how they can sleep at night, knowing that this pharmacy's services are a life-or-death matter for many people who rely on essential treatment.

I swear I never leave negative reviews but at this point, I have to share my experience. Express Scripts will give you nothing but stress and anxiety. You will experience nearly everything BUT the ease of getting your prescription filled and delivered in a timely manner. I've had prescriptions take three weeks to be delivered - for a 30 day medication!

I have been on the phone two times with customer service in two days, trying to get a prescription refilled. Once for an 1 hour 41 minutes. Express scripts opened up a claim and told me I will receive a phone call tomorrow. Here we are tomorrow, haven’t heard a word. I called them and have been passed around for an hour with zero resolution. I am disgusted with how I have been treated.

Messed up a critical medication because all the reps love to be polite to get a great review but don't really know what to do. 1) Promised a certain quantity would be shipped but in the end I live in a state that limits qty even though I told them they said not to worry.. 2) When their fulfillment couldn't ship the required qty, the amount just automatically fell but the copay was for the higher qty. 3) Since I was tracking it closely, I finally had them cancel it but it takes 48-72 hours to cancel so an actual pharmacy can't fill it. I have seen inefficiency but cannot believe this company actually gives wrong information. They will tell you what you want to hear but their reps are not trained. So you will be left to believe everything is great with your order until it's too late. And yes they change coverage/no coverage every year so every year check all your meds.

I have been waiting for a prescription to be filled for days with absolutely no information available for shipment date. Multiple calls to customer service reps have assured me that the medication has been escalated and “prioritized”, and shipping expedited. But the yet the medication has not shipped or arrived. Nobody has any actual information, yet they assure the medical staff and patients that they are confident they will meet the needs. My learning here is to never use them in the future, if I want to save myself time and stress.