Express Scripts Reviews

I have had multiple negative interactions with customer service and the handling of prior authorizations. While the agents weren't rude, they couldn't answer my questions accurately. One agent said there was no fax for appeals, but I had a fax number for appeals from previous months, and when I read it to her, she did not know what I was talking about. They cancelled my prior authorization that was "in review" for 10 business days, and say now it just does not exist. I am currently attempting to get an explanation but haven't yet. How does a prior authorization just disappear.

I have had multiple jobs use Express Scripts. I can't fault them for the insurance plan my employer chooses, or how much coverage my employer chooses. This rating is based upon their pharmacy/home delivery and their customer service. Their specialty pharmacy, Accredo, seems great. The mail order pharmacy is more expensive than my local Walmart pharmacy, despite them also being my insurance company. One might think your insurance company wants to keep more of your business, but one would be mistaken.

They are a bunch of no good crap artists. They have no business in the medical industry. Tricare forces me to use them, which means some dirty politician is getting their pockets lined by that deal and, we the little people, get screwed by substandard oxygen thieves making up the dumbest excuses for not shipping my meds. I'd give them negative stars if I could.

Online portal has been down more often than not over the course of the past month - I cannot check statuses of my prescriptions, when I call customer support they are also unable to pull up my account information. As a result I have no idea if or when my antidepressants will get delivered - I have been out for a week now.

This is the worst insurance company I have ever had to deal with. They transfer you to “the right department” 5 times & you will spend 2-3 hours for them to keep saying the same thing over and over. I work at a pharmacy & call them 2-3 times a day & it’s the same problem EVERY DAY! I wish they had better communication & people that work there that actually know what they are doing!

Express scripts is a disaster. Their continuous requirement to verify auto fill medications (especially ones that a person is taking for life) has resulted in numerous instances of running out of the prescription. Their billing system is also fraught with inefficiency with checks not being cashed for up to a month and then they just keep adding the charges to the balance for new orders while the checks are in limbo. This has resulted in overpayments or threats of collection services. Unfortunately my healthcare provider, a government agency, uses Express Scripts exclusively for long term medication. Probably explains why this incompetency can continue. Worse yet, when you try to contact the government agency to complain, you are placed in contact with Express Scripts. Any wonder why it doesn't get fixed?

Express dropped my coverage even though my employer is paying the premium. I have tried for a month to get the Coverage reinstated. My employer has sent several requests to express scripts to correct the problem. I found out other employers are having the same problem with express scripts.

Today is 10-22-2025. I called Express Scripts a month ago to let the know that I am going in vacation and I need to get my refill early before 10-25-2025 which in that day should go on Process normal. The customer rep said no problem, I placed my order on 10-10-2025, what happen is then they send email with update on the order with date start on 10-25-2025 normal date to Process, I call them back and the rep said, "Don't worry. You will get it" then I got email with update only the order date, I keep calling them every date, the only thing they do is change the order date but the normal date to Process still 10-25-2025, I got approved from my insurance company to got refill early and I call Express Scripts and I told them that, I keep calling them every day since then and nothing happen even I talk to rep supervisor still the same till last Saturday 10-18-2025 the rep supervisor put the 3 medicine under delay Status with the same 3 medicine under schedule Status.

They canceled my HRT patches citing that they don’t do home delivery. When my medical provider contacted them, they told them that patches are not in stock, even though their website shows that it is available. It is absolutely frustrating.

Absolutely horrendous. I let my health insurance company talk me into using this service. I'm typing this out while experiencing withdrawal symptoms from not having my anxiety medication. They informed me that they couldn't get in touch with my doctor. I spoke with my doctor and he in turn, submitted the prescription to them. The day before I ran out of medication, they sent me an email telling me that they couldn't complete the order due to a problem they encountered. The order was placed on 9/30 and it is now 10/21. The level of ineptitude with this service is really dangerous. People could end up in the hospital due to issues like this. Do not ever use them. Way safer just to pick up your prescriptions from your local pharmacy.

My doctor called my medicine in on the 10th. It is now the 18th. I have epilepsy so I hope I die and my family sues. I know the medication I take is often looked down on, but I didn't ask to be in a MVA and be in pain for the rest of my life. Just like I didn't ask to have epilepsy that will kill me during the detox.

Although I am grateful to have medical insurance, I’m beyond frustrated that Cigna forces us to use Express Scripts for ongoing medications. I have been out of blood pressure/heart medication for 2 days. I requested the refill over 2 weeks ago and my dr never received the request. After I called my dr and they got the approval for the refill request, I called customer service to see if I could pay extra for expedited shipping since they’d taken so long and I was running out of medication. I was told there was nothing I could do because the prescription was being processed and a shipping label had already been created. Now, USPS is claiming “road is not accessible” and no mail here today. Just had to call my local Walgreens and my dr to get a new prescription filled that I now have to pay for out of pocket because I can’t go another day.

Called on Friday to get a prescription transferred to ExpressScripts from a CVS pharmacy. Only did this to get a longer prescription as I am going out of town and CVS will only fill short term supply. ExpressScripts initially told me that they would be able to do so then dropped the call. Called back on Saturday and was told that actually they could not get it transferred. I called CVS directly and they got it transferred to ExpressScripts immediately. Medication showing as waiting for prescription 24 hours later on Sunday. I called back ExpressScripts again and they have no record of a prescription being received. CVS saying prescription was indeed sent. Monday contacted my doctor's office for a new prescription. They send it to Express Scripts right away.

This company overcharges its customers and they know it. I recently switched to Express Scripts from another mail-order pharmacy. One of my medicines went from $30 a month to $100 a month. They definitely take advantage of people.

I really love Express Scripts, because the prices are very good, and the medicines arrive always in time. It is pretty easy to contact them. I never had any issues with this company. Thanks a lot for that.

If you are a chronic pain patient taking tramadol, save yourself a lot of heartache and go some place else. Their policies on opioids are unreasonable. They will not dispense as written and require authorization from your doctor. One of the problems is they will not contact my doctor back. My physician's office has been trying for two weeks to contact these people. Nothing but crickets.

The worse, most inept service anyone could ask for. I have attempted 5 times to reach a rep, can only communicate with an AI response. No mechanism to ask questions. Will not use Express Scripts again, only for Tier 2. Otherwise, horrible. As a prior military and as the spouse of a military, the service offered by Express Scripts is abhorable and an insult to those of who served and must deal with an INEPT Pharmacy contractor.

I have my pharmacy that I have been going to for years and know my health and now they want me to get my diabetes medicine at another pharmacy that don't know my health and don't even stock my medicine and are rude. Then I receive a piece of mail from them saying they are changing my strips and blood monitor when what I have works just fine. My personal feelings is why fix what isn't broken, just leave well enough alone, why change a person's life. This company wants to kill people. Without our medications, we could die and I'm going to make sure the world knows what is going on.

So stupid! They send me messages that I can’t open. They are worthless! I have tried and tried to get them to change, but they serve their stupid computer geeks instead of their customers. I give up. They won’t listen!

If I could give zero stars I would. I have type one diabetes which means I am 100 percent dependent on insulin and they take a month to process an order I am out and they said it will take 24 to 72 more hours to process. It's already been processing for a week. I will thank Express Scripts if I die because I am out of my medication. Thank you express scripts.

Horrific. Avoid at all costs if possible. This place is a nightmare! I'm about to lose my job because I have to keep taking off to be able to sign for my medication and everytime I am supposed to get it, I get an email 24 hours in advance saying that it has been delayed and providing no other information. Then, I have to talk to these people multiple times, about the same topic, for 20 minutes at a time in the middle of the work day! Why in the world do I need a counseling session every month?! They do NOTHING but waste everyones time. It's 2025, use email! This company is supposed to help my exhaustion but makes it even worse. I get so pissed off everytime I have to deal with them.

I have been on fentanyl patches for over ten years and receiving them from Express Scripts. I told my doctor I want to get off of them so every thirty months we lower My dosage so I can get off of this. You were telling me it was delayed so I Had to cool 324 times and each representative told me a different story. One told me that they put it on overnight. Then a week later I check in again. And they said that person never did that so they did it. Then I get the notice about being delayed. They said it would take up 5 to 7 days to receive it. Well I was literally out the next day.

This is by far the worst prescription plan I have ever had to deal with. What I have had to go through to get a prescription filled is cruel and unusual punishment. Their agents obviously do not understand their own policy as I have received different info on requirements EVERY TIME I CALL. If I had to depend on this medication to live, I WOULD BE DEAD BY NOW.

I used Express Scripts for a few years without incident. Then, my pain meds went missing. Express Scripts’ tracking shows it was “shipped” whereas USPS’ tracking shows they never received the package. The first time I called Express Scripts they told me I needed to wait 30 days before they could send a refill. This policy was confirmed by a supervisor, so I guess I was supposed to put my pain on hold. When I called back after 30 days they told me there was nothing they could do (again) and to contact USPS. Of course, USPS said they never received the package, so they couldn’t help me.

I would never allow anyone to use this company. Why companies still have them for your pharmacy needs beats the heck out of me. You pay money each month for insurance only for them to deny your medication or deliver it to the wrong person or even over charge you to the point. You can’t even afford to take the medicine you need to stay alive. The people that work this company are paid to lie to you and deny your claims.

I've been fighting over a charge for a $381.03, an amount I did not approve of. Once they ship a medication, even if you don't open the bottle, they will not take it back. I guess understand why, however, they should tell you, the cost by phone or email before they mail it to you. If you were standing at a retail pharmacy, when they tell you the cost of a medication, you can tell them, you can't afford that and say you don't want it.

I had a prescription that was really late from them so I called and they said they weren’t gonna process it for another week. And then I asked them when the processing date was and it was four weeks previous to my call so they were processing my prescription five weeks late. That was their first defense. I called to take care of that prescription and the woman on the other end, transferred me to an information line that doesn’t have a receptionist.

The service is horrible. I placed an order for the first time a week ago and have not recieved anything! I looked online to check the status because I'm currently out of medication. The order says it's delayed because the doctor hasn't responded. Contacted my doctor and they have done everything on their end. Call Express Script to be told it's a billing issue from a script past due from last year. I never used this company, so how can my script not be issued to me because of something that doesn't belong to me and I WAS NEVER INFORMED BY THE DELAY! TERRIBLE WHEN YOU ARE DEALING WITH PEOPLE LIFE DEPENDING MEDS!!

It's a good thing that I don't depend on my diabetes medicine to stay alive or anything, because thanks to this joke of a company, I can't afford it. When my school used Aetna, I was able to get my medicine for less than $50 a month. I would give zero stars if I could. Thanks for nothing Express Scripts.

The worst processing and service imaginable. From order time to deliver is iffy and unreliable. They will cancel your Rx order (yes. CANCEL) claiming it's out of stock AFTER sending email claiming the order has been processed and mailed.

Actually the purpose of this company is NOT to fill prescriptions. Strange as it may sound they will keep you on the phone forever, and then ask to transfer you to a pharmacist, and still nothing will be done. Solution: file complaints against them with Medicare. Then something will happen slowly.

Every month there is a new problem with Express Scripts. For example, I received an email that I needed to log into the app to initiate a prescription. When I logged into the app, there is no available option to initiate the prescription. In fact, I could only find it under automatic renewals, but I had received the email stating I needed to do something to initiate the renewal. I called, and dealt with an automated system. None of the options they gave me fit my problem. I tried several ways to get through to a live person so that I could get the help I needed, but none of them worked.

I have hypertension and have been taken Benicar 20mg 90 days supply for more than 20 years. The medicine works very well and my blood pressure under control. The insurance is Bluecross Blueshield HMO and the medicine is managed by Express Scripts. Some years ago Express Scripts began needing prio-authorization for this medicine. My doctor submitted the form and got approved. Several years ago, they denied prio-authorization and forced my doctor to try generic. So my doctor prescribed generic. However after taking the medicine for one month, the blood pressure was not controlled and I had allergy symptom like itching and short breath. At that time my doctor appeal their decision and insisted brand Benicar.

They are only useful for regular maintenance medications. Do not use them for specialty medications if at all possible and do not use them for anything pain or mental health related as you will never see your medication. Go to your local pharmacy. Pay the extra money. It’s well worth it just to avoid the aggravation.

Dealing with customer service is a nightmare I wouldn’t wish on my worst enemy. I have been calling everyday for a week straight. Every time I call it takes 20 minutes to get them up to speed about what is happening. I am transferred around before they even understand the problem. I have spoken to numerous pharmacists who were all rude and condescending. They claimed they had no record of a prescription even though I was reading them a letter they sent me. Dealing with them is fresh hell everyday.

The only reason I gave Express Scripts one star was because I couldn’t give it less than that. They are by far the worst company I have ever dealt with. They never have any answers to where your medication is or when it will arrive. It takes forever to get it. Even when medication is running up to two weeks behind the staff lies and says they put your item on rush delivery and then it takes yet another week to get to you. For anyone thinking of using Express Scripts do yourself a favor and go anywhere else but this horrible business.

Express scripts is completely incompetent! My husband’s doctor has done everything imaginable to get his prescription approved but we continue to be denied and when we try to get answers from the prior authorization person, they only read whatever is in the denial letter because they don’t understand it either. I’ll never understand how they can continue to stay in business!

Express Scripts is another bottom-of-the-barrel benefit that our government gives us and then says how great it is. They are an affiliate of CIGNA. So you know they are predatory as well as incompetently rude. Our government has taken away our ability to control the networking of our prescriptions through our local pharmacies. This does not make America Great Again; it kills our small towns and sickens us.

Consumer beware if you can afford it use another vendor. Lies, lies and more lies out of medication so bad, so sad. They don’t care or help. I could write pages why but just regurgitating what has already been written.

Express Scripts was never a problem until right now. I have been with them for years but my last experience was absolutely horrible. The worst ever! Three days in and still not resolved. I was told that they need prior authorization for a medicine I was taking since April and they were not sure how. They did even know they were covering it. I was on hold at one point for 45 mins and the associate hung up on me. They have absolutely no compassion for the caller what they are putting them through. I will be searching for CEO and if possible providing them with all details. Not that it would matter based on how I was treated. Here is to a bunch of calls, runaround, excuses, and a bunch of oh I think I see the problem.

The worse customer service experience EVER. Your doctor prescribes a medication and the fun begins. The goal must be to jack you around until you give up on getting the medication. I have been told to contact my doctor, my provider, a 3rd party review vendor and still don't have the medication approved. I GIVE UP.

My insurance company, Signa, recommended getting my prescriptions filled by this company (changing pharmacies) because it would be more convenient and cheaper. I am grateful for the reviews that helped me decide "no way". Come on Cigna, make a deal with a reputable provider.

I have had nothing but problems with this company. I called to refill my script in Feb 2025. I was told $617.00. That was higher than I normally pay. And I was put on payment plan for it. First payment should have been $205.00. When I received my script, the invoice was in there with the breakdown of the payment plan. When I looked at the invoice I almost passed out!!!! The total cost for the meds was almost $3000.00. I checked my credit card, and they almost charged me $1000.00 for the first payment of the payment plan. I immediately called Express Scripts to tell them about their error. I told them that I did NOT approve the almost $3000.00 cost for meds and that I only approved the cost of $617.00. They said someone would call me about it. No one called.

I am stuck with this brand because of my work insurance. I've missed my treatment for months because they either do not process medications on time or constantly mess up orders. Their customer service is absolutely the worst. At this point, I am seriously questioning the integrity of anyone who works for this company and how they can sleep at night, knowing that this pharmacy's services are a life-or-death matter for many people who rely on essential treatment.

I swear I never leave negative reviews but at this point, I have to share my experience. Express Scripts will give you nothing but stress and anxiety. You will experience nearly everything BUT the ease of getting your prescription filled and delivered in a timely manner. I've had prescriptions take three weeks to be delivered - for a 30 day medication!

I have been on the phone two times with customer service in two days, trying to get a prescription refilled. Once for an 1 hour 41 minutes. Express scripts opened up a claim and told me I will receive a phone call tomorrow. Here we are tomorrow, haven’t heard a word. I called them and have been passed around for an hour with zero resolution. I am disgusted with how I have been treated.

Messed up a critical medication because all the reps love to be polite to get a great review but don't really know what to do. 1) Promised a certain quantity would be shipped but in the end I live in a state that limits qty even though I told them they said not to worry.. 2) When their fulfillment couldn't ship the required qty, the amount just automatically fell but the copay was for the higher qty. 3) Since I was tracking it closely, I finally had them cancel it but it takes 48-72 hours to cancel so an actual pharmacy can't fill it. I have seen inefficiency but cannot believe this company actually gives wrong information. They will tell you what you want to hear but their reps are not trained. So you will be left to believe everything is great with your order until it's too late. And yes they change coverage/no coverage every year so every year check all your meds.

I have been waiting for a prescription to be filled for days with absolutely no information available for shipment date. Multiple calls to customer service reps have assured me that the medication has been escalated and “prioritized”, and shipping expedited. But the yet the medication has not shipped or arrived. Nobody has any actual information, yet they assure the medical staff and patients that they are confident they will meet the needs. My learning here is to never use them in the future, if I want to save myself time and stress.

I have used the mail order service for 8 years and have had nothing but problems the past year. It takes over 10 minutes to navigate to speak to a person, then often gets disconnected. They send an email saying they’re processing then one saying they can’t because I need to have my doctor call them (which he is tired of doing) then processing then saying doctor said I don’t take it any more when I see a copy of the script in patient portal. I’m transferring all of mine to our local pharmacy because I can’t deal with the constant hassle for every script. They’ve gone way downhill this past year.

My insulin pen is on automatic refill. Since I did not get it in July, I reviewed my app. It showed no refills left... hmmm. Ok - I call them and finally speak to a real person. She tells me they faxed and called my dr but no response. I was on with her for 45 minutes, I call my dr and they said they got nothing from them until 3 minutes before I called. They sent it in and I get an email notification from Express Scripts saying - order is cancelled. Confused, I call them again. They tell me - it's out of stock. I asked why the first gal didn't tell me this. No one can answer that. And get this - since the order is cancelled - it goes off auto refill and I have to call them back in a week to check if it's in stock.

When I had my DR send in the script electronically, I had to wait four days for the pre-authorization, ok I can live with that. Then it was approved and here I am still waiting for it to be processed five days later. I called on a Friday, gentleman at customer service said it should ship on Monday, I called Monday, I spoke with the Pharmacist and she said, it is ready to go out it is on ice. My question to them, why does it take so many days to process when they already have all my info and track other prescriptions from other pharmacies I have received. I can go to my local pharmacy and have it ready the same day, but here it will be coming up on one week and it still hasn't shipped. I will be transferring my prescription back to my local pharmacy after this 30 day supply if I ever get it.

I am an NP working in pain management. They abruptly stop my patient’s pain medication that she has been on for years, citing clinical concerns. After two of our providers spent over an hour on the phone, on two separate occasions, we got transferred no less than three times to people who could not help us. Finally, after an hour and a half, with patients waiting, they get me to the pharmacist. They say they have held it up because they need to speak to the provider, but when we call they are not available. Then they still have no good explanation for why they cancelled the patient’s medications. It is infuriating, and they are holding up care, for both my patient and the patients that are waiting on me for an hour while we try to resolve this on the phone. Then when we get to the pharmacist they continue to make us wait. This is a horrible business model.

Filled a script that my insurance does not cover & mailed it to my house, at a cost of 5 times what I can get it for at Walmart. Won't take it back of forgive the order I'm stuck with the bill, this is nothing short of theft. If prescription is not covered I should be notified of options. This is not a pharmacy & there is zero care for participants.

I ordered a prescription that needed to be kept cool. It arrived HOT. I called and had to play 20 questions with a so-called pharmacist who kept insisting that the prescription should still be okay even though everything says it will lose its efficiency if it gets overheated. I can't believe how useless Express Scripts is.

Time sensitive Rx promised in writing within critical timeframe, then delays with no explanation. Arriving beyond usefulness. Very untrustworthy operation. The Rx is extremely expensive and completely useless to me at this time.

Updated on 08/01/2025: I am also attaching the response from Express Scripts - faking their “concern” after two months of coldly not caring at all. Express Scripts is trying to have my review taken off! They are calling me “Ginger” because I use my wife’s email. I am Robert **. I just don’t know how to set up this email stuff. My wife is my caregiver. We have to use Express Scripts because they are the pharmacy for PEBA, my wife’s State Insurance plan as a retired teacher; but if you have a choice, run fast and hard away from this cruel, mean company!

I have spent a month trying to get my account fixed so I can log in on my phone app. Express Scripts keeps sending me a link to use. I have reset my password more times than I can remember. I have spent hours on the phone with them and it’s still not working. I’m going to call my congressman and ask him get involved since it’s Tricare-a government contractor. I’ve never seen so much incompetence and that’s saying something.

Among the 10 worst companies that I have done business with in my life. 22 phone calls attempting to get problem resolved. Received multiple commitments that were not honored. Originally, they had the wrong fax number for the doctor. Did not follow up with the doctor to determine problem. This was only resolved after five phone calls. Once medicine was finally approved and prescription was "filled", I am in that same status for three days indicating waiting on shipping. What company takes three days to ship something. They need to change their name to "Slow Scripts" to represent themselves correctly. They must have had to be the lower bidder to get the contract with the University.

Express Scripts has been nothing but a nightmare. I can’t go to a regular pharmacy because if I do the price is triple what I normally pay. Then certain medications I have relied on for a year or more are all of a sudden not covered. No warning. No heads up to look for alternatives or start tapering down to avoid issues and side effects….This “pharmacy” or “service” really makes me miss the good old Rite-Aid days.

ExpressScripts is an absolutely awful service - I have never before had this much trouble getting medication. I have never once been able to get my medication without issues on their end. Their websites falsely stating I don't have refills when a telephone operator of theirs confirmed I did have refills. Once this issue was solved, the website said the medication had to be pre-ordered and wouldn't be available for 3 months, which, again, a telephone operator confirmed to not be true. This operator was able to process an order of this medication for me, but it has been long past the time they said the medication would ship and I cannot even view the order on their website. Their website currently states I have no refills available, when their operators have confirmed that I do in fact have refills.

I have had nothing but issues with Express Scripts. Their customer service is awful. For example, my doctor ordered two prescriptions a week ago. Neither one has been filled even though both scripts were sent directly to Express Scripts from the doctor's office. I called Express Scripts and was not satisfied in that it would take up to another two days just to ship the scripts to me (so with shipping it would be yet another week to get the scripts to my home). I feel this is unacceptable service. It should have taken no more than a day to process and ship the scripts to me. There was no need for them to verify the scripts with my doctor as they were REFILLS.

My health insurance uses Express Scripts as does my Medicare, this means I have 2 accounts with express scripts and they have a hard time talking to each other making it a pain in the back to get my prescriptions filled, to make things worse express scripts requires an outside pharmacy to fill one of my meds while only covering my other meds if they fill them so my doctor has to send separate scripts to separate places and then I have to fight with express scripts to ensure the scripts are sent to the correct account. If ever given the choice I will never use express scripts again, even if my meds are cheaper, the hassle has not been worth it.

This company is absolutely the worst company I have ever dealt with. When my husband’s employer switched to this company, I basically lost all of my prescription coverage. I had 3 prescriptions that my other company covered no problem but these jokers have denied all of them and I am paying out of pocket for all of my prescriptions. If you are an employer considering this company for your employees, don’t do it. They are only saving money for employers because they don’t cover anything but you are hosing your employees. Representatives from this company called me and gave extensions that didn’t exist and names that no one recognized when I called the number they gave me to call them back.

Inconsistent fill dates that are not the same. Each month a 30 day prescription. Claims get an approval 32 to 35 days. Meds are never authorized on time even though I pick all up the same time, customer service is useless and none of them know what they are talking about. They just continuously lie to you, they definitely need their license revoked for jeopardizing people's lives.

I have experienced nothing but complications with getting prescriptions filled through Express Scripts. I have no choice but to use them as they are the company that Fresenius Medical use for their prescription plan coverage. Once I was not notified that my medications had to be filled for 90 days at a time and that I had to use a certain pharmacy. Found this out at almost 1700 on a Friday when the doctor's office was close. I had to go a week with blood pressure medication when my blood pressure runs in the 200s over 130s. Second went to get prescription fill app says it is covered then pharmacy tells me it is not covered and the cost was almost $1400. Called express scripts they said, "Oh no that medication is not covered." They told me alternative.

Unbelievable. Often you think you've ordered a prescription, the rep has even taken your order, the express scripts site through insurer shows it's in process...only to learn that they need "action" on your part. Then you spend the time and energy giving them the info they now say they were waiting for, only to find that there is more action....then someone from their end needs to "put a release on your prescription for some special reason none of the 2,200 reps you've now spoken to have mentioned"..finally when you are now about 90 years old and dying from old age you realize you still don't have your medication. A physical pharmacy is far far less a bother than their antiquated confusing ordering system. On some prescriptions it goes ok, but it's rarely consistent. Good luck!

This company will outright lie to you. If your insurance provider allows any other company to be utilized I highly suggest you do so. Company lied to me on numerous levels for days about my required heart medication, insisting it was shipped out. It wasn't. Then told me it was shipped out 1 day! As I'm on the phone with them using the tracking they provided it clear as day says 2 days USPS, not 1... Oh their system hasn't updated. No, you lied, medication still hasn't arrived. Will be seeing negligence damages and filing with any governing authority who allows it.

This is not the first time this has happened to me. Express Scripts does not follow the doctor's orders for the distribution of medication. A prescription for medication written by an MD is not to be altered by the pharmacist. Well, in my case they have and I have been out of medication. For 3 weeks now ZES incompetence is breathtaking. Find another provider.

The company that refuses to change. I couldn’t log in to my account because they kept sending a code to an email I never received, despite many tries, and their support for online services is strictly by phone. Someone should tell them it’s 2025.

My medical insurance is through Medical Mutual of Ohio. It is not uncommon that I receive notice that a prescription will only be applied to the deductible if ordered through Express Scripts. I comply, but it seems impossible for “express” scripts to send Rxs without multiple requests and, as far as I can tell, they have no autofill option.

My insurance company requires me to transfer to Express Scripts. The website said that they have the prescriptions but are waiting for the doctor to send the prescriptions?!? I called customer service and the rep put me on hold while they contacted me doctor. After a few minutes, the rep said they have all the info and will be putting it in the mail soon. I paid for expedited next-day shipping. I haven't received anything from Express Scripts, so called my doctor to see what they can do on their end.

Why can’t anyone get anything right here? I was forced to switch to ES and they cancelled one of my meds and my dr office never received the info for 3 other meds I need. I’ve had to call them and my dr’s office both 3 times now. I’m pissed.

ZERO starts, the WORST company. I really hope Tricare looks at other options because I would pay more and go out of my way to never use them again. The woman I spoke to was terrible, do not call them or they will only mess up your order even more : (

This company is the WORST. Customer service is horrible, lacks the ability to actually provide any guidance or assistance. Multiple calls with the same outcome. Going on 5 weeks without my needed medication for a prior authorization. When you call they will not give you what is actually needed, but just say they need the provider to call.

The WORST prescription insurance I’ve ever had! I always have an issue and I’ve been on 5 medications for the past 15 years. Always want prior authorizations or will only fill a certain amount at a time. Customer service is terrible & I even had one rep yell at me on the phone. Wish I did not have to use them but no choice.

Unfortunately, the concept is a good one but the follow through and the company is the worst prescription service We have had to deal with. Terrible customer support, sending medications to wrong locations, no communication when things are returned to them. If you are a consumer that has to deal with this dysfunctional company because your employer uses this as their WAY TO KEEP COSTS DOWN, I am sorry you have to deal with express scripts. THIS IS MY SUGGESTION: IF THERE IS A CHOICE BETWEEN EXPRESS SCRIPTS AND ANY OTHER OPTION GO WITH THE OTHER OPTION!!!

Honestly if I could rate them below a zero I would. I'm paying out of pocket crazy costs for my medications because they don't cover Anything that I take. I'm trying so hard not to use foul language but something really has got to give. Paying hundreds out of pocket for medications not covered by an insurance that I pay form is absolutely ridiculous and disheartening and if I had a choice, I'd make it but I don't so I to work a 2nd job just to pay for meds my insurance won't. I HATE this.

It is rare that I write reviews about anything related to the medical industry, as I have worked in the medical field for many years and can understand the flaws, especially on the operations side of the industry. However, there is a first time to have to write a review, and it starts with Express Scripts. My dermatologist has sent in a script to Express Scripts in mid-April for a specific injection. Express Scripts has cancelled my script twice, end of April and end of May. My dermatologist sent in all the correct information including a prior authorization and I have also provided a co pay card for payment and Express Scripts still has the audacity to not fill the medication properly. Constantly always giving the runaround.

I had my medicine filled with little to no hiccups. As of early June I received and email that Evernorth will take over the fulfillment of this medicine and that I had nothing to do as the order will refill automatically. Fast forward to late June and the messaging on the app changed and it was asking me to find another pharmacy. It provided search option and sure enough Evernorth is top of the list and is covered. So I choose that! Then nothing happens. I call the first time and the lady says "No worries" and places the order. Next day I get a text my order was cancelled. So I call again and go through the process again. They say we need a new prescription. So I had to reach to my doctor and two days later the prescription is resent!

Due to a shortage of my medication, I can only get it through ExpressScripts. Because it is a controlled substance, it takes them 2-3 weeks to process and ship the prescription. I realized this week that my prescription would not be arriving before I left for vacation. I called them on Tuesday to see if they could possibly express ship it to me prior to my Friday departure (so that I would have it since I'm already out of it and so that it would not be melting in 100 degree mailbox).

I've been waiting 2 weeks for my prescription and it hasn't even been shipped and when it is, it will take another week. Contacted them numerous times and had to deal with their horrendous voicemail every time. Called my Dr yesterday and she sent in a script to Amazon which I self paid, $6, was shipped within hours and will be here today.

I have been using Express Scripts for a while but this last year it is the worst. My medicines are now arriving a week after they tell it will. I have to call every order to get a rush on the meds. Customer service seem to have no clue what is going on and all they suggest is that I talk to the pharmacy about what will happen if I don't have the medicine.

If I had a choice to leave Express Scripts to provide prior authorizations I would!!! They are horrible to work with. Sent everything they can EVEN when you have your Doctor prescribe medication that is needed. The employees give you incorrect information and refer you to website even when the website provides options to request an appeal through them via phone. My daughter has been denied 3 medications for her eye issue and we are on the 3rd week.

Not the express-scripts of old, prices are higher than I get at my local pharmacy, ordered once to try and will never order again, what a joke. My heart meds which they should be able to beat hands down couldn’t even beat that.

Absolute worst to deal with. Never have my daughter’s medications. Continually having to call and transfer scripts in and out due to backorder issues. Won’t make coverage exceptions when they’re lacking. Always down to the wire and running out of medications my medically complex toddler has to have. I would NEVER use this if I had the choice. Unfortunately my insurance is stupid and forces use.

Will ship prescriptions that you don't want and not ship the ones you do want and need. You get deluged with voicemails, emails, snail mail, and texts. Worse the messages they send you contradict each other and if you go on their website, you get more contradictory "information". It's like having a stalker ex. In the 6 months that I have been using Express Scripts, I have had to call them a minimum of 10 times to get clarification and try to straighten things out. Don't use this program unless you want to have a non-ending frustrating string of communications.

If I could give it a zero, I would. Our insurance will only provide our son's medication through Express Scripts. Both times, they have been exceedingly late. Both times, they have taken over 2-weeks to process the prescription. Both times, we have run out of meds. Their customer service people are of no use. They apologize profusely and sympathize, but when I need meds, they are of no use. They claim to "escalate" an issue, but nothing ever comes of it. I tried to get the prescription refilled early to avoid any delays, but even that didn't work. If it weren't for the insurance company's requirement to fill through them, I wouldn't use them at all.

Happy to pile on here - this is one of the worst companies I've had the misfortune of using. They force you to use their shipping service in order to get 90 day supplies of medicine (which is typically the cheapest option). The medicine takes weeks to arrive and I've had nothing trouble. They send me meds when I've turned off automatic refills costing me hundreds of extra dollars. They are difficult to get on the phone and their automated phone service is HORRIBLE - it will make you want to throw your phone through a window. It is constantly glitching, asking you to repeat yourself, etc

Express Scripts is the WORST company I have ever had the displeasure of dealing with. They deny medications even after a doctor has provided a PA and refuses to even cover medications that they previously did cover. If anyone’s employer is considering changing to Express Scripts I suggest they immediately contact their HR department and do everything in their power to stop the conversion to express scripts. Pitiful isn’t an adequate description for this company. Criminal is more appropriate.

I have been using Tadalafil 5mg for a few years. The price use to be 4%.00 for a month supply, Today I paid $259.00 for the prescription. I don't understand this company. This is one of numerous problems. I am going to get in touch with HIMS to see about a better price for the same medication.

I was prescribed a medication on June 17th. I have been on numerous phone calls and spoken to 10+ people. My medication is still being denied even though I have complied to their demands. They are not professional and most representatives that I’ve spoken to are incapable of doing their job.

My most recent experience with express scripts was nothing short of a nightmare. On June 15, 2025, my insurance changed regarding a medication I am prescribed. Express Scripts was forcing me to either use their mail order pharmacy or have the prescription transferred to Walgreens. The only downside to having it transferred to Walgreens is the fact that Express Scripts suddenly decided they would no longer cover a certain dosage of the medication I was on. So I would have to pay over $1000 for a month supply. Otherwise, I could use their mail order pharmacy for a 90 day supply for $200 co-pay. Obviously, I chose to use mail order. My doctor electronically submitted my prescription to express scripts very early on Tuesday morning June 17.

Here is the ULTIMATE example of a "sub" company "specialty pharmacy" - whatever that is in the business of NOT assisting people who need their medications. Let's start here - left hand has NO IDEA and DOES NOT CARE what the right hand is doing. Simply put they are completely missing ANY customer service. Adding on to that - their wait time on hold is averaging 40 minutes each time you have to call - and THAT is a great deal if you truly need to get those medications. Rude, threatening and just plain unknowledgeable covers the "phone" people - IF you ever talk to them.

Worst pharmacist ever. Do not use Express Scripts. First time ordering the cost was 10X less than the refill order. I cancelled - will never use again. The computer option to refill scripts is horrible and then the actual person I spoke with was just as bad. So cost and customer service get NO stars.

Dr wrote prescription but needs prior authorization from Express Scripts, no company should be allowed to judge if you need a medication. If your employer has express scripts good luck trying to get the medication you need.

Express Scripts is a joke for customer service. I had a doctor prescribed diabetic medicine with 3 refills. First they say payment is needed before shipment of a refill and when prepaid they say the doctor needs to call with an authorization, when they had the refills prescribed on file. Express Scripts then blames the healthcare company, saying it needs individual prescriptions, when the doctor already prescribed and I have been on the medicine for years. Express Scripts has probably killed many with their inadequate service and violations of obvious rules of conduct

The absolute worst. Have had so much trouble filling R/X orders. Have to use because of work benefit, but otherwise would never recommend. Constantly charges pharmacy you can use and customer service reps just use a manual for any conversation.

They are difficult to work with. You can never get a live person on the phone. They print wrong fax numbers on forms for Prior authorizations. Just a pain in the butt. If you don't need anger management before working with them, you will after.

I usually skip giving negative reviews but this experience deserved this review. I would give this company a 0 if possible. I am completely out of meds that are needed and were ordered for a refill three weeks prior. I called after 2 weeks because they had not arrived. They had no record of my order or the confirmation number I had from the order. They reordered the refill while I was on the phone but would not expedite the order even though it would be close to the day I would run out. Not receiving the order as expected, I checked the status and IT WAS CANCELLED AGAIN. I have refills on it. When I called to inquire, the call center fought with me as I had a question for the pharmacist.

Horribly, terrible, please do not ever use. If you happen to need a medication (why would you have a prescription if it’s not necessary for your wellbeing/survival) don’t EVER use this company. They will never tell you when your prescriptions are going to be delivered, I have been on the phone with customer service multiple times, talked to the head of the department, etc. All they say is “it’s out of our hands”. How can they not be sued out of business? Refusing to tell patients when their prescriptions will arrive should be a federal offense. Insane. Nothing on the website tells you, the tracking number tells you nothing, the service they use with USPS does not provide any dates or information. I have been waiting TWO WEEKS for my medication to arrive!!!!

Cigna Express Script pharmacy is totally incapable of delivering your drugs in a timely manner. The customer service is hard to reach and they talk with pre scripted sentences. They have no intention of helping the customer. They only recite what they can do. Their pricing is convoluted. If you care about your sanity do not use them.

Very frustrating to refill my prescriptions. This is my only option for my maintenance drugs. It seems that the pharmacist always finds a way to misread my prescription for a 90 day supply and sent out only a 30 or 60 day supply. Causing me to pay more for my drugs - even though the prescription was written and delivered properly previously. Calling in to customer service is difficult to get a person and they just read from a script. I get better help from Walgreens - but cannot use them for my coverage.

Express Scripts is almost uniquely incompetent. I rarely DON’T have an issue with their “service”. I was thrilled when I no longer had to use them for my prescriptions. Unfortunately I now have to use them for Mounjaro and the never ending nightmare has returned. I have been on multiple three way calls with them and my insurance. Now, although they demand prepayment for my prescription, they are claiming my last payment was for the previous order. DO NOT USE THIS COMPANY if you can avoid it. Call your HR, call your congressman. Get these garbage companies shut down.

There's a medicine I've used before and works great. Express Script denies because they want me to go through 4 different ones before they approve it, doesn't matter that these other medications are contraindicated for me due to age, high blood pressure, history of cancer, they don't care. So the doctor prescribes the first one that Express Scripts says I have to take, and they deny it. MAKE UP YOUR MIND!! Don't let me get into their shipping scams. If you need 1 medicine it's $15 shipping but if you need 2 meds (that both fit in the same bag) now it's $30, 3 medicines $45, 4 medicines and it's now $60 for shipping. This is a rip off but sure the government appreciates our military service.

Almost never do I get a prescription on time. Not filled for balance of 0.58, I get no notice. Then they connect you to a pharmacist who tells basically to get script from PMD to another pharmacy (wasted time). Finally, the following month, they announce that refill cannot be authorized as filled elsewhere. Leaves me without med for many occasions. It is a real pity UT Select contracts with them. They should be fired.

Ever since they simply stopped covering my maintenance asthma inhaler my previously well controlled asthma has sent me to the ER several times in the same year. This malicious negligence needs to be criminalized. Now they are taking forever to send the next supply of an alternative maintenance inhaler that actually works. I said I needed a refill ASAP, not several weeks from now. How is this shit legal? Am always better off just driving an hour to a physical pharmacy for slightly more expensive prices than this nonsense.

There is a constant delay on approval of medication. Unprofessional Customer service. They are taking 3 weeks to approve medication at CVS pharmacy. I need my medication for Asthma. Pre -Authorization is being told, call the Doctor. That is done. Call the Pharmacy, then Pharmacy says Insurance with Express Scripts. Why can't somebody approve something so I can breathe.

Won’t allow my Dr. to fill my script at the pharmacy in the same hospital as them. Just read these reviews. You want to trust them with your life? What’s the point of paying for insurance and everything else if I can’t even get my medication. You should be able to use whatever pharmacy you want without any issues. You play phone tag with one clueless person to another because no of them know what you’re talking about. Screw you.

Terrible! Issue after issue with any new prescription that my family and I need. Delays in getting my Son's medication, that is used to manage his blood pressure. Always need to be transferred to a Supervisor in order to try and getting my issues fixed. Never get a notification when there's an issue with the prescription. Everyone I talk to there is never on the same page and always tell me conflicting information, then what the previous person I spoke to said. Unfortunately, my Husband's employee health insurance requires we use Express Scripts for re-occurring, long term use prescriptions. However, I will be changing to my Employer's health coverage once open enrollment comes up.

Will not cover medication that my doctor says I need, even though I did their step program. They said they do not cover Rinvoq no matter what! Unbelievable! What good is insurance if all they care about is making money?

O would be better. Can't get medicine delivered and customer service only recites a Canned speech. 5 phone calls for over an hour, and they are not able to help or give me information other than the canned response.

Meds they have covered for years and the medication is listed on their formulary for 2025 as a covered medication and they refuse to cover it this week after they almost filled it last week. So sad I have to use them. Forced by my insurance.

Express Scripts' 'take over' of my medicines is alarming. I constantly fight getting medications not with express scripts getting in the way. ES is monopolizing prescription pharmacy. They should be investigated for fraud. ES tries to control all prescriptions. Especially when I find cheaper prices elsewhere. ES get out of my health care.

2025 Express Scripts customer service has gone from a 10 to a 1. I've used them for a decade and sang their praises, but no more. My doctor sent in 8 refills and they claim to only received one. Forget reliability. That's gone. I called, twice, and got a barely English speaker that I couldn't understand. Customer service was always outstanding. That's gone. I love the convenience of mail order but doesn't make up for having to make 3 phone calls or having to ask my doctor to redo work or having my refills be late. I already couldn't use them for one med because their price is $180 more than local pharmacy. So, I guess that after this I'll be using Kroger, cause I'm gone too.

Would give a zero! Express Scripts does whatever it can to delay, reduce or deny (pretty sure that’s their motto) prescription coverage. They do everything they can to get you to take generic prescriptions and pride themselves on the rate of generics used by “customers”. They say that their prior auths take less than 72 hours. I’ve waited at least 8 days to be rejected and have to appeal over my last several prior auths. When contacting customer service either the connection is bad and inaudible or their English is not clear but that works to their advantage- for you to give up. Stay far away from this criminal racket. They don’t care about the consumer, only their bottom line.

This is absolutely the worst online pharmacy (PBM) I’ve ever encountered. I don’t have the time or characters to write everything up so I’ll stick with today’s issue. I have a medication that I rely on to function that I take daily. This medication was shipped May 30th 2025 with an estimated arrival date of June 3rd. It is the 6th and the tracking info says it has gone from Omaha, NE to Cincinnati OH to Aurora Colorado and is now in Jacksonville Florida. I live in Portland Oregon and have no idea when to expect this shipment. MD has had to prescribe a bridge fill and multiple complaints have been sent to my carrier and employer group. Hopefully, they go out of business before they kill too many people.

I called on my prescription 2 weeks after they received it and they had not shipped it yet. I spent an hour and 15 minutes being transferred person to person, only for them to tell me that my Doctor had to submit the prescription as generic not name brand. Why did that take 1 hour and 15 minutes and 4 people? I then called back after they received the new generic prescription, because they were not filling that either. After calling and another 22 minutes, they agreed to ship it out with 1 day shipping. I don't have the prescription yet, so let's see if it arrives?

Nothing has ever been easy with Express Scripts. Terrible delays getting medications. Processing times take multiple days to a week. Consistent errors on prescriptions sent by my doctor. Nothing has ever gone right with them and my experience. I have been lied time multiple times. Most recently I was told my supplies would be express shipped due to their errors, instead it was sent via USPS so now I will need to get an emergency order from the local pharmacy. Avoid the headache and do not use Express Scripts. I will be permanently switching my pharmacy to someone else.

My prescription was cancelled and I was not made aware! I spoke to the pharmacist and she cancelled it. I never would have known if I didn’t log in to check. I was out of medicine for over one week!! UNACCEPTABLE!!

They sent a medication that was not covered by my insurance without telling me how much it was in the app, The app asked me to authorize $131 which I did, then I mysteriously got a credit back for $131. Only when I received the medication they charged my credit card without authorization of $2600. Called them and they can only email their billing department saying their billing department doesn't have a phone line. 5 days of calling and all they can say is sorry for the inconvenience. Don't get trapped! Too much headaches!!!

If I could give zero stars I would. This is the absolute worst service. Medications are never filled on time. There is no pharmacy you can transfer medications to without an extra fee. If the computer needs to update your information, they hold your medications until you wonder why they have not shown up. Then you have to wait a week before they are shipped and delivered.

To say that I am disappointed with this company is an understatement. Their first response is denial, their second response is denial. Everyone is always "Sorry" that medications are denied. You are dealing with the health of people, and you honestly do not care.. It's just about saving money.. I hate this company.

The amount of time it is taking to process prescriptions has increased dramatically from what it used to be. When I call, it takes twenty or more minutes of answering the same questions to get through a robot to talk to an actual person. And then the person tells me my prescription will ship that day, but it doesn’t. Meanwhile, I am left without medication which affects my ability to function and do my work. If there are not going to fill my script, this should be communicated ASAP. If there is a delay in filling my prescription, this should be communicated ASAP. People depend medications and the role of fulfilling them should be taken seriously. A persistent bot who cannot answer patient questions is not support. They are blatantly trying to wear people out so they will give up and never have their questions answered. Medication fulfillment is a service that people depend on and should be taken seriously.

Worst experience ever. Three weeks to get my insulin. They are impossible. I’ve been going to the same pharmacy my entire life and don’t have this issue. However, Express Scripts decides every so often I can’t get certain meds anywhere but through them. It has been a nightmare to the point of me crying and my Dr office being completely fed up. I’m so frustrated

Stay away from Express Scripts when shopping for insurance. They will not fill what your doctor prescribes even if you meet the standards they set for themselves. They do not have a physician to make decisions on your health care needs, only a pharmacist, who is not licensed to make diagnoses on your behalf. They will use the term “not medically necessary” to justify not covering your prescriptions even if your doctor deems it fit and you meet their own criteria. I recorded the representatives who told me the criteria. I met the criteria back in February. They have used every excuse, beginning with “your doctor did not fill out form, your doctor did not fill out form correctly (she did)."

Can I give ZERO stars. My Dr CALLED spoke to them and sent a new script to refill and change count of number of pills for my husband's meds. I called 9 days ago to get it filled, agent said no problem I see the new script. Well today I checked to see when they were shipped and It's canceled. NO PHONE CALL. NO EMAIL in 9 days so I can follow up. Oh and she said they left a voicemail on the 27th. Well there are no voicemails no emails NOTHING! The agent today was no help at all. All she said was, "Your DR did not call them back," when I asked why he had to call after he spoke to them and sent a new script all she said was, "Well you need to have your DR now call in another NEW script." This is completely UNACCEPTABLE. Horrible Customer Service, Horrible follow up.

I was unable to request a refill on their app even though it appeared in my medication list so I requested one through my doctor’s online portal. When I receive an update from Express Scripts, I noticed they were processing the wrong medication (same type of med, just a different brand) and not the name brand one I ordered. I called them to see what was going on and they canceled that order and told me to have my doctor’s office resend the script so I did.

I had a horrible experience. I put a limit of $200 dollars so that I would be contacted and they split the bill in two so that it would not equal the amount I had set. Then charged $1300 dollars and said I did a one time approval, that I did not see any $1300 price attached too. Then said I couldn’t return the meter or sensor even though I had not open and did not want the package. So I will never use them again even if I have to pay a little extra. So not worth the little bit of discount.

Express Scripts is a disaster in every regard. Even getting to speak with a human to resolve a problem is incredibly difficult and time-consuming. I have encountered every problem listed here by others, so I won't repeat, but as others have said the one-star rating is way too high.

Zero stars would be too high. Express Scripts tried to withhold my chemo medication saying we owed them $2.98. from 2023, when we NEVER EVEN USE them because their reliability sucks. Additionally any meds we tried to get from them years ago were never sent on time or were sent to the wrong address and the company refused to right the wrong. If you have local pharmacy I would recommend using them, because at least you have some control over the situation. Mail order SUCKS.

Always a delay in filling my scripts. They charge twice as much as Walmart on several of my scripts and when I question their price, they simply tell me "They are my insurance company's PREFERED supplier which means nothing because I still fill them at Walmart to avoid the over charge and delays.

I will start by stating that the customer service reps I speak with are always kind, but all positivity for this agency ends there. Getting a prescription is damn near impossible. You also get told something different every time you call to get the prescription. So many missed doses due to the companies inability to do their jobs/streamline anything. I wish we had another choice for getting this specialty medication. Thank goodness it's not a lifesaving drug, but we go through this constantly. They should be paying me for the amount of time I spend on the phone with them! It's like a full-time job!

I was optimistic that using a mail-order pharmacy would be helpful. Unfortunately, my prescription was sent in and processing on May 01. Over a week later, I get a status update that my prescription was delayed. I finally call on May 13th because I am out of medication. Spoke with someone who said they would do an emergency escalation on this. They put me on hold for a while and came back and said my prescription would hopefully be filled by the afternoon. I asked about next day delivery, to which he responded, "Yes, that’s part of the escalation." So I drop it. On May 15th, my prescription shows as filled and I get a tracking number. Great, this was not set up as a next-day delivery.

I received my next load of meds on Monday 19, 2025. Opened it up. Put the insulin (Ozempic) in the refrigerator. Went to look and get ready to use on Tuesday. Surprise not insulin but expired (2023). Called to get new insulin. Pharmacist said it would be sent out fast. But I would have to buy insulin to bridge till the new shipment arrived! Spent the next 2 hours (till I had to get belligerent) talking to 4 successive customer service representatives till I got corporate. She took my info. Said she would look into it and call me tomorrow.

Zero stars would be over scoring. Month after month I have multiple prescriptions sent. Yet every single month the same ONE prescription is delayed for weeks and weeks. I make multiple calls and they “don’t know why it’s not been shipped”. Or I’m told for weeks on end it’s “in fulfillment and will ship soon”. Customer service “can’t do anything more but note your call”. This place is a joke and I’m complaining to my insurance urging them to select another company.

I work company that has Express scripts as their management company for my medications. My Dr ordered ** Patches for local pain. They have multiple rejected medications of mine repeatedly. Their default answer to all claims is NO, Make us pay. When I call my local pharmacy they tell me the Dr needs to give an indication the only thing you use ** for is local pain!!! Express scripts says no, they need prior auth for ** patches or they will not pay and will toss the claim. I asked to have the forms sent to me to submit to my DR or for them to contact the DR. They insist 10 days later they sent an electronic request and the Dr will not reply so no coverage.

If I could give a negative star or no stars, I would choose that option. This was the WORST experience of my LIFE! They lie about when they get the scripts when an email notification is provided. No one speaks clear English or understands the importance of medication compliance and taking it on time. They had my new script for almost 3 weeks and still have not sent it, despite me calling and telling them I was out and then they do not take accountability for notifying you or offering other options. The worst decision I ever made was to try them, even if the medicine is cheaper, you come out better paying more!

If it's simple, Express Scripts does a alright job. But when the medication they had me on cost my insurer thousands of dollars and I tried to get a version that cost my insurer under a hundred, (my co-pay was the same) ES fought me for months and acted like I was crazy to care about what my insurance had to pay for my meds.

I do not like the dual verification system. User ID, password, Microsoft code, verify-- lose ES webpage and start all over. Next ES will want my dog's name, model of vehicle, my med history before I can get a pill. Gonna start working on a new prescription option--- copays are getting ridiculous. In the past, ES reps have expedited a refill when I am getting in short supply. Last time I asked for a week earlier shipment and they would not fill. Had to go back to doctor to locally fill a 30 day supply. Just should NOT happen. Now I know what ES actually means--/ Extra S__T!!!

If I could give them zero stars, I would! I just had my annual physical with my doctor. I'm doing great with all my medications except one, which is not a true necessity. My doctor entered all my prescriptions in Express Scripts and they automatically filled everyone of them!! The amount taken out of my checking account was $179!! As a retired veteran living on a budget, this is devastating. These medications are not even annotated as "auto-refill". This is ridiculous!! When I truly need medications, I can't get it, but if I don't need it, they are going to fill it and charge me anyway. Let me, the customer be in charge of ordering my medications!! They charge me $13, and some $38, "shipping fee" and place it all in one bag!!!

Medications take forever to arrive as well as there is constantly some sort of delay in processing. Wish my insurance would let me choose another pharmacy! When inquiring about what I’m supposed to do while waiting for my medication to arrive, I’m told that there is nothing they can do therefore I go without my medication.

My medication was put in on may 5 and didn't ship till the 7th. It's now may 12 and they said my meds are in Pittsburg. I have bad acid reflux and the pharmacy never ships ASAP. I said can you Send me a few Day worth and they said no they can't. I asked if could speak to a supervisor then I told lady was putting in a bad review for making my condition worse. I will also be calling better business bureau.

If I could give a 0 star I would. I have never in my life spent more time on the phone with customer service to try and resolve the same issues with the same medication month after month. Just today, I was basically hung up on by a supervisor who I requested electronic communication from to confirm what he told me. I wish I had his name, but instead of letting me finish, he said the only thing he could offer me was a survey to complete at the end of the call??? Oh I completed the survey which revealed what a terrible experience I have had with Express Scripts, but I don't know how to continue to deal with the company that my insurance requires me to deal with? SO FRUSTRATING.

It is very frustrating to use Express Scripts. The automated system will first ask you for an identifier that is remotely ever memorized by most people. And then you have to jump hoops to get to a customer service representative who are mostly unsympathetic to your problem. Then they oftentimes cancel your prescription without giving you notice and then you’re left with shortage of supply. This is a dangerous game they play because most people rely on their medications for their subsistence. The only thing going for them is that they are the only contracted mail order pharmacy for my work insurance so whether I like it or not, I’m stuck with them. I wish we had a better option.

I'm going without my medication because it's "delayed." Nobody knows why it's delayed or when it will be delivered or if I need to sign for it. I'm having surgery next week, so I won't be at home. They "think" it gets sent back if I'm not here. Their text update informed me my prescription is "about" to ship. Who cares? They should reserve contact for when they have specifics. Customer service does what they can, but I don't think they have direct contact with the pharmacy and they seem to have as much information as I do. I switched from bad to worse. Healthcare is useless these days.

I have 2 Express Scripts plans. I have to submit all claims to my secondary insurance paper because as customer service said, "we can't see anything from the secondary plan." Nothing shows up on the app: Prior authorizations, claims, EOB. If I call my insurance they send me to express scripts. If I call express scripts they tell me to call my insurance. 90 fills are generally more expensive than 30 day fills at a retail pharmacy. I hope my insurance drops express scripts as a PBM.

READ THIS - IT MIGHT SAVE YOU THOUSANDS. I don't know where to begin with how disappointed I am with choosing this prescription benefit. Trust me, this insurance policy and coverage is not worth paying for. If you've just been hired at a job and this is the insurance offered, don't sign up. Not only do I pay approximately $100/week for the coverage ($400/month), I put $100/month in an HSA/FSA to pay for a monthly appointment and medication cost, and I'm still coming out of pocket to pay for prescriptions.

I have spent two weeks with Express scripts and my doctor essentially playing ping pong with me. For reasons unknown, express scripts couldn't call my doctor's office to find out why they kept cancelling my prescriptions, my doctor's office kept insisting they didn't. But *I* had to make all those phone calls. What's worse, when that FINALLY, AFTER TWO WEEKS got straightened out, Express scripts called me. THEY CALLED ME and I had to listen to an outgoing message, give my information, and GET TRANSFERRED, WAIT ON HOLD, until their Medicare person picked up, only to ASK FOR THE VERY SAME INFORMATION, THEN ASK FOR THE ADDRESS THEY STILL HAVE ON FILE, AND APPROVAL TO SEND OUT MY MEDS.

In the beginning I was satisfied. Now I have issues with customer service. Three times in a week I had to give them my mailing address to get my meds. Got email saying meds were on their way. Then this morning I get an email saying they were sent back. Had to call again to give my address. So if I do get my meds it will be well over a week before I see them.

This year my drug provider switched to Express Scripts and my experience with the customer service was horrible. The reps were terrible. The first one put us on hold and never came back on. We (my insurance provider and myself) called back and this Express Script rep seemed incompetent blaming the insurance provider who was on the call with me. This felt like a clear denial and delay tactic. We gave up and asked to be sent to the Express Script survey. The Express Script rep sent us to the survey and that function didn't work either. It did not recognize my entries whether I answered with voice or phone keypad.

Great insurance, $500+ a month. Won’t cover my migraine medicine (10 pills of Sumatriptan), claim it’s “restricted” so I can only pick up less than 10 (what’s not enough). And the major hospitals near me are not within network. 🤡

I have been getting my medication for 7 or 8 months for 25.00 a month using a discount card and my insurance. Now it goes up to 600.00+ because they said I need to pay my deductible before they will apply the discount card. I have been getting this for months and now they all of a sudden decide to change it? Why?

If you can, avoid ES at all costs. My new 2025 insurance requires me to use them. Even if I don’t actually get things filled through them, they’re my overall PBM. I have had to go more than two months without a medication because they didn’t manage the prior authorization (for something I’ve been on for years). There are constant delays in service. On one of my prescriptions they keep trying to fill 7 days after I run out. So that means they process 7 days too late, then can take days to actually deliver. Their app is terrible. There’s no chat option or email. You always have to end up calling. Once the price I was seeing and the actual price were off and ES wanted me to get on the phone with THEIR IT. Why would I talk to your IT to trouble shoot a production defect? The phone reps argue with you as if it’s a nonprofessional conversation on the street. The original reps can’t help at all. So you always have to talk to a manager.

Express Scripts sent me needles I don't need WITHOUT contacting me and charging for it. They asked me to discard the needles instead of taking it back and not will not issue a refund. Shame on them for using predatory tactics to improve their bottom line!

Been on Cymbalta Duloxetine 60 mg generic for years w/o changing dosage. Had to switch to Express Scripts since hit Medicare and their drug doesn't seem to work as well... Menopause s/sx back especially quick to anger in groups of people.

Express Scripts is anything but "express". 2-3 weeks waiting for delivery only to get email after email stating another delay or some other problem they can't manage. I've only had one experience within 2 decades where Express Scripts came through. Don't ask me how many times they didn't come through.

Wouldn't recommend using this service to anyone. My medicine has been on backorder through Express Scripts for three months and they can't help me find my medicine elsewhere, even when I find my medicine they refuse to fill it and will only fill the prescription for a premium and half the dosage.

I never received a package from them, so tried to switch to retail pharmacy. Now, every time I get a refill from my retail pharmacy it says it's an early refill because they claim that I received a package, WHEN I DIDN'T!!! This company is a scam and I hate that my employer uses them. It's been RIDICULOUS. THEY NEED A CLASS ACTION LAWSUIT FILED FOR NEGLIGENCE.

I have to deal with MONTHS OF DELAYS for critical medications. They cancel without telling you. They say they're contacting your doctor, and I can confirm they do not. They could not care less about your health and well being and I'm so confused why they're in the business of patient care. Avoid using at all costs. It's worth paying more money to avoid the headaches, stress, missed doses, frustration, and absolute incompetence.

Very poor customer service. When ordering a month in advance the order is always late and I run out of insulin. My doctor will then order a temporary script from CVS which is usually denied because it has been ordered from Express Scripts. When I call them they put a "quick shipment" on the order but that does not help. I am told that I need to order two month in advance.

We found out when we couldn't refill critical prescriptions instead. Joy. When I tried to pay - I couldn't. Strange thing in our capitalist world. Try as I might, I could not send them money because my account showed a credit for the amount I owed. I never received a call or letter about this, nothing from collections either.

Express Scripts mail pharmacy has been a hassle to deal with when trying to fill my medications. When I have a prescription to fill I always have to call them at least 3 times to ensure my medication gets processed and filled. I have on occasion had to to go 5 days without medication till I receive it on a medication that if I stop taking it abruptly could put me into withdrawal and potentially having a seizure. They could care less as they showed no compassion!

I had an awful experience with Express Scripts customer services in regards to the transfer of 2 antibiotics medications to the local pharmacy. I had been told when I called Exp Scripts that it took a week for me to receive the medications. I explained to them that I was having symptoms and I needed the medications sooner. They advised of canceling the processing of the meds and it might take 72 hours to complete the cancelation of the prescriptions! The local pharmacy couldn't get the transfer of the prescriptions if the process of the cancelation at Exp Scripts had not been completed!!

Insurance requires me to use Express Scripts, otherwise I never would. They have been a huge pain for years, but recently I moved and they wouldn't let me change the address on my autofill prescription. Also wouldn't let me cancel autofill. So my prescription went to my old address, I never received it, and yet I STILL had to pay for it. I tried to reorder to my new address, and they still wouldn't change the address, and now I was out of refills. They also kept telling me I could change the address, but then it wouldn't happen, and it all took so long.

Not only do they not even login that they received the prescription within a week of receiving it, the whole process takes 2-3 weeks if you’re lucky, and if they even have your medication. So when my medication runs out, that’s when my prescription needs to be filled. How do they survive on a 2 to 3 week turnover? What is the person supposed to do without any of their medication in those two or three weeks? How is this not been fixed or why are they even still in business?

I had 4 prescriptions placed at the same time, there are 2 I still haven't received 2 weeks later. I called to ask if it was a supply issue and they said no, it just depends on the processing time of the pharmacy they sent it to. So they sent my prescriptions out to different pharmacies, I received 2, in separate shipments, a week later. The other two are scheduled to come in 2 separate shipments this week. It's ridiculous, I'll stand in line at Walmart all day before I order from them again, at least I'd know I'd get all my prescriptions that day.

Long story short husband was out of meds. Took them a week to process even though they told me they would overnight the meds and now he still has no meds and they didn't overnight. They send Ground Advantage through USPS instead of FedEx like they always do. So now he has nothing because of Express Scripts and is a week past his fill date so they basically lied to me. If it was them or their family they would make sure they had their medicine.

2 prescriptions… denied. One for a cholesterol lowering drug after statins had adverse events and the second for a uric acid lowering drug. Calling the pharmacist was useless. Instead they want to hassle my doc and hope through these requirements I’ll just give up. I’m a physician and their procedures are awful.

I am being harassed by both call center and pharmacy, phone calls every day, prescriptions being denied, consistent phone calls for verification of address. Keep in mind been with them for 11 years address never changed...(and my doctor verified both prescription and address 2 minutes before I received call, I was sitting next to the dr when she called!!! I was livid and the dr was very disappointed in their actions.) The worse part was the pharmacy asking me to verify dr prescription and asking me for adjustment/changes to this prescription... (Yea changes to a prescription which is illegal.) I told them whatever the prescription is from my doctor is "What it is" I am not altering a prescription, very very unprofessional.

Why do I have to go through all the automated systems when I know that I need to speak to a human. The process takes so long and meds are shipped out as slowly as possible. I wish I would have read the reviews before switching over.

Have been sent wrong med, sent med in 2 different forms with no explanation so I had to look it up to make sure it was the same med. Fill scripts without authorization from me. Customer service put me on hold in order to cancel my relationship with them. Really?

I see lot more problems getting medications, was trying transfer last medication script to them getting be a headache, should stayed with Walgreens where I didn't have any problems, if I did it was billing with the insurance. And least I could talk to someone. Would help instead telling call Dr etc.

Can I add negative stars? ES is refusing to fill my script with what is medically necessary. They want to fill it with the generic which is in my file as having malabsorption to. 2 of the doses are listed in my file as automatically approved but they won't cover the new dosage. The rep that called me told me they would call my Dr. to see if they could resolve it and they have yet to call. That was 2 weeks ago. I have been on this medication since I was 7 (52) and ES (Tricare) has been filling it for 30 yrs. This medicine is medically necessary.

I’ve used Express Scripts for years but lately it’s not as easy to get prescriptions as it has been. I had 3 pills left Monday and haven’t got the refill for it yet. It currently being filled now but normally would have been here. My biggest issue is my Wegovy. Ordered on 4/1 and it’s delayed. I called and they said it needed a preauthorization because mine expired from last year. Why didn’t they mention that when I got my 90 day supply in January? I could have had that taken care of. Now I’m out of my medicine until it gets resolved. I’ve had 2 doctors send in the paperwork yesterday and today. They say now they waiting on the clinical person to approve it and it could take up to 4/16. Just not good business anymore. The process should be better.

An awful company that obviously does not keep accurate records. As a type 1 diabetic trying to get insulin has been a nightmare. Beginning, November 20, 2024, I have been told my order would ship on Friday. Every Monday the order is canceled because the product is back ordered. Every week, I have called. I was granted a partial order on December 11th while waiting for the restock. I picked up at my local pharmacy. After this my order was totally canceled because I had already received an order. Hmmm, well not according to my local pharmacy. I received a partial order. I was charged the full price by Express Scripts. Is this insurance fraud, I am not sure?

Express Scripts charged for 3 units of syringes BD 3 ml without needle $$38.00! OVERMARKED! It is more expensive than the medication!! Walmart is selling the same syringes 20 units for $9.95. Called the customer service. They could not explain why the price is extreme expensive!

They denied my epi-pens (epinephrine). I have a fatal allergy, so I guess I will just die. Glad I could pay for coverage that I can't actually get. My company uses Cigna and to deny coverage more effectively, they now use Express Scripts.

I wonder why this company has so much power related to my health and well being? My provider and I decided that I need help with weight management but Express Scripts is allowed to say NO? Countless phone calls to representatives that simply read a transcript, my provider responding to their requests, and I complied with Omada and they still had the power to say NO. Very sad, frustrating and managed with lack of empathy or care. Oh, after denial and all the frustrating calls - they wanted me to transfer my other Rx to them to save $26 / year. No way!

Express Scripts failed to follow directions of my physician and put my health at risk. They appear to be far more interested in profit than in providing service. I had to pay for a temporary fix at CVS.

So I've had Express Scripts for about 10yrs now and they've been good to work with until the last year or so. I've been having problems with getting my medications filled due to their incredibly slow "review" process, I've had 2 Drs send authorizations for meds and still nothing being filled, just sitting in review. The automated phone system is rough to navigate due to it barely recognizing speech.

First off I have to use Express Scripts. My insurance makes me. My doctor wrote a prescription for 1 month for Mounjaro. In February it came. All was good, my doctor wrote another prescription for March for a higher dose of Mounjaro. It came. All is good, my doctor wrote another prescription for a higher dose for April, it hasn't come, I contacted ES. They informed me they canceled my prescription because they stopped filling monthly prescriptions. They never informed me, now I'm without medication, they were absolutely no help, they said I have to contact my doctor and have a new prescription wrote, because of their new policy. I wish I could use a real pharmacy. They deserve negative 5 stars.

What a nightmare this has become! They have consistently sent me the wrong dosage of medication, denied coverage but informed me several times that I could purchase my meds out of pocket and possibly get reimbursed! Absolute horrible customer service! Lied to on several occasions. I have gone without my medicine for weeks at a time because of this horrible company. By the time I am done dealing with them I will have to deal with them more for stress relieving meds and BP meds because of this experience. I'm not surprised that there is class action suit against this awful company. Shopping around for coverage that uses anyone else other than express scripts and CVS.

I was initially excited to sign up with Express Scripts to get my prescriptions filled, as going to the pharmacy every month was a hassle. The registration process seemed seamless until it wasn't. Although my medications were entered correctly, I soon began receiving notifications from Express Scripts saying that I was out of refills and that my doctors needed to send updated prescriptions.

I have major spine issues. At times I’m bed ridden. Other times I walk really well. Lately I can’t walk, these people play with my meds like it’s candy. 🍭 my meds help me walk, sit up, not wake up screaming in pain. I don’t understand why they since December have not sent me my scripts. They sent me 14 then 3 weeks later 69? Idk. 🤷🏽‍♀️

In my six months with them, my prescriptions were a month late from the original arrival date FOUR times. The first few experiences were bad enough being hung up on before I ever got to speak a word to anyone, dealing with a CS agent telling me I had to resolve this with the post office myself and that they couldn't do anything, then CS agents telling me I had to convince my local pharmacy that I need more medication even though it shows on other systems I just reordered from another pharmacy even though I NEVER GOT IT.

I have been on the same medication for the past 8 years. Three of those years the medication has been approved through Express Scripts with a prior authorization process (always a hassle but it gets done) and my doctor's letter of medical necessity. Suddenly this year, they want to deny the medication (same brand, dosage, quantity) zero changes!!! They claim that they need a letter from the doctor stating why it would adversely affect my health to take the generic (I am allergic to the generic). My Dr sent them an updated letter in December of 2024 explaining why along with my office notes. Three months later, three denials later, I am now filing a claim with the Florida Insurance Commissioner. My monthly out-of-pocket cost for the medication would be over $800. Don't bother trying to call Express Scripts, they just transfer you from person to person and disconnect the call!

Another nightmare call with Express Scripts' always terrible customer service. I needed to change my credit card number. I can do it online. Great, so far so good. But, oops, there is an order being processed with the now canceled credit card number. I call their customer service. I know it won't go well. It NEVER does. They ALWAYS find a way to disappoint me. They excel at providing completely poor customer service. They are pros at it. They are using the old card number for an order that is processing. I can't fight the robot answering machine. I MUST use it first to describe my problem before they will allow me to talk to a human. Nothing it wants me to do will solve my problem. They torture me. Finally after barely tolerating the numbing process that goes on and on, I say representative and am connected.

I wish I could give zero stars. Actually, what I wish is that I had a choice. My insurance company force me to use this HORRIBLE company. I have had nothing but problems. I have now missed a dose of medication and am sick. The order was made a week ago, it's still "processing". I've called. Spent several hours on the phone. It takes up to 30 minutes just to speak to a human. I've had empty packages arrive, with no medication because the plastic bags they use are so cheap the medication literally fell out in transit. The pills look totally different than when I received them from a real pharmacy. Smaller, brittle, they fall apart or disintegrate. I have zero trust in Express Scripts. They DO NOT CARE IF YOU LIVE OR DIE. I'm not even being dramatic. It's disgusting that they continue to make money and treat hard working Americans like they are disposable.

I am extremely dissatisfied with the service. There are frequently issues with prescriptions, and I would give zero stars if I could. Every time I call, they ask too many questions, and no one seems to be able to resolve the problem. Most of the time, I’m just being transferred from one person to another without any solution.

Been waiting on 2 weeks to get approved that I know is approved. Jumped through all the hoops and called doctor's office 5 times - very frustrated - never had this issue before Express Scripts.. Been calling daily for 2-1/2 weeks and get transferred around.. Still no result.

Worst pharmacy ever. I don't know why they switch to online pharmacy. Discounted price is a joke. Walgreens or CVS is better even Amazon pharmacy. They don't know what they are saying. I don't know why the company switch to this insurance.

I have used Express Scripts for years, but for the last two years it has gone down to less than 1 rating. Most of the time they have delays on get my meds, have trouble getting the Doctor for refills, I would not be using them if the insurance didn't make me.

Express scripts does everything in their ability to deny prescriptions, I'm a health care provider my self in an NYC cancer center and it's a shame that my work's benefits includes Express Scripts. I have been out of my medication for 2 weeks now. Called them 9 times in the past 2 weeks. 1- My doctor sent the prior authorization they requested, they automatically denied it same day. 2- I started the appeal process, asked my Dr to resend the information they needed. 3- After they received the 2nd prior authorization with the information they requested they informed me that I need to join a new program called Omada. 4- Joined Omada and got a confirmation from Omada that I met the requirement for the medication.

This is just an awful company. I live within 5 blocks of multiple pharmacies and instead of picking up my prescriptions easily and conveniently I now have to deal with this awful company. I don't want to use them. I shouldn't have to, but my insurance is now making me waste my time dealing with their awful customer service and continually outages of my medication.

The executives running this company should be arrested and jailed. During enrollment I checked their formulary and estimated costs. During enrollment the prices I was shown do not match the bills I’m now receiving. I have no serious illnesses and have been told I need to spend $2000.00 before catastrophic coverage begins. I take testosterone. They ship your medicine before sending you a bill. In only two months I have been charged nearly $1200.00. I am being cheated and I know it. Never had a problem with prescriptions in the past. I’m will begin tomorrow sending documentation and complaints to Federal, State, and Local entities. I will share my experience with news organizations. Don’t forget to contact your elected politicians. The investors have infected healthcare with the greed virus.

I wish I had done my homework before switching to Express Scripts. I am having similar issues to the 4,000 awful reviews already posted here. Seizure medications for my son have been "processing" for 2 weeks after confirming everything with his doctor, and after speaking to a representative, there is no clear timetable as to when they will be shipped. Without these meds, my son will typically go into status epilepticus.

Outrageously the worst company I have ever had to deal with. It is a great responsibility to hold and manage medication for any individual. The deceit, punctuality, inconceivable difficulty of getting any semblance of customer service should be illegal in this regard. I would much rather drink toilet water through a straw than send my medication through Express Scripts.

I had my GLP1 med since 2024. I needed the prior auth, to be expected, and went on my way. Now, 2025 and all the hype of a GLP1, Express Scripts has lost utter control and EVERYONE I speak to says they needed a NEW prior auth (even when they just obtained one for the new year) for their GLP1 and EVERYONE says it gets denied with the EXACT same reason. "No baseline BMI was provided by provider".

Horrible and even more horrible, Express Scripts. That's the best way when summing up this drug mail order insurance company. I merely requested that they stop automatically placing and refilling a 90 days supply prescription order. Until I needed them via the selected manual ordering process. So what did they do? They've entirely cancelled my future 3 refills remaining on the authorized prescription! I mean, how stupid does it get with their incompetence?

Absolutely ridiculous. I have been informed to change my prescription to a 90 day prescription and change my pharmacy to Walgreens and here I am with Express Scripts suddenly only filling 30 days even though my prescription is 90 days cancer meds. Meds are being approved one min and the next they are denied. No one knows their job and can give any explanation. They love to tell you to call your pharmacy or the insurance just to end up back with them and still no explanation.