Express Scripts Reviews

I had my GLP1 med since 2024. I needed the prior auth, to be expected, and went on my way. Now, 2025 and all the hype of a GLP1, Express Scripts has lost utter control and EVERYONE I speak to says they needed a NEW prior auth (even when they just obtained one for the new year) for their GLP1 and EVERYONE says it gets denied with the EXACT same reason. "No baseline BMI was provided by provider".

Horrible and even more horrible, Express Scripts. That's the best way when summing up this drug mail order insurance company. I merely requested that they stop automatically placing and refilling a 90 days supply prescription order. Until I needed them via the selected manual ordering process. So what did they do? They've entirely cancelled my future 3 refills remaining on the authorized prescription! I mean, how stupid does it get with their incompetence?

Absolutely ridiculous. I have been informed to change my prescription to a 90 day prescription and change my pharmacy to Walgreens and here I am with Express Scripts suddenly only filling 30 days even though my prescription is 90 days cancer meds. Meds are being approved one min and the next they are denied. No one knows their job and can give any explanation. They love to tell you to call your pharmacy or the insurance just to end up back with them and still no explanation.

Terrible to work with and incredibly adept at not taking responsibility for keeping records. I'm waiting on co-pay assistance to go through, and in the meantime they are refusing to issue my medication and now are posting balance as overdue. Their answer was "can we get you to a pharmacist to talk about how not having your medication may affect you?" Seriously?

Denied medication because they need doctor to tell them why I need the medication even though I’ve been on it for 10 years including refills through this same mail order pharmacy. Worst customer service I’ve ever experienced. Clearly just a scam to try to keep me from getting my medication.

I really didn’t think that there was a worse pharmacy than CVS out there. Boyyyyyyyyy was I wrong. This pharmacy lies to you. Your medicine will easily take a week to “process” before they ship to you. Their reps will put you on on hold indefinitely. When my doctor's office found out my insurance was making use Express Scripts he was not happy. Said they have nothing but trouble with them.

If you can avoid them as your insurance provider do. They are terrible at keeping records, as well as denied a medication insurance does cover, even with a prior authorization. The year before it was covered. The people on the phone tried to say my doctor lied and that would have been how it was approved before.... Not true.

Terrible pharmacy. DON'T LET your doctor route scripts here! My Eliquis prescription was sent here, but they don't accept the Bristol Myers Squibb card that makes it nice and cheap at my local retail pharmacy. So, I told them I'd like to return the medicine to them. Well, it takes about a month to get a return authorization, label, and envelope. Luckily, I had a little over a month's worth of accumulated extra pills, so I thought I could make it through. Then, I had to contact my doctor's office to get the prescription submitted to my local retail pharmacy. After waiting about a week, my local pharmacy still can't fill it because Express Scripts is still showing that *they* filled it. They still haven't credited my account for the return. They are slow, sloppy, and incompetent, and this has real health consequences for real people.

This is by far the worst pharmaceutical company, unreasonable delays, unorganized, horrible customer service. I am starting MS treatment and have been waiting for my medication. I was told after an unreasonable delay that I would have it by Wednesday. It still didn’t come then I find out they still haven’t approved it yet. This company needs to be shut down, and I am recommending that my employer switched to another specialty pharmaceutical company.

They appear to have eliminated US customer service, that has always been bad. Now you can't reach anyone who understands the English language. There was an issue with my online payment. After 4 calls and being transferred to the wrong place repeatedly, I'm done with this sub-par company. CVS should be ashamed.

Others have expressed the poor customer service that apparently defines Express Scripts--I am just here to add the chorus. Having just waited 30 minutes on the phone to speak to a supervisor to expedite shipping for my meds because Express Scripts completely fumbled communication with my primary care doctor (and then wants to charge me for expedited delivery for their issues), I finally hung up. You all know the game, "yes, I'll get you a supervisor" but there's no one there to help. I watched my doc enter my prescriptions into his online system more than a week ago and today I make a series of calls just to get the systems to work; Express Scripts claiming that, in fact, they have my account by no prescriptions for me (when I can see the meds on their own online portal!). It's the definition of insanity and a marker of a company that serves an important role in health and simply doesn't care.

Express Scripts is a prime example of how not to run a pharmacy service. Their abysmal accounting practices, delivery issues, and negligent customer service make them a nightmare to deal with. Firstly, their accounting practices are beyond reproach. Despite paying over $600 for my order, it was inexplicably delayed because of some ancient $10 account issue that none of their so-called customer service agents bothered to mention in the past three months of my frustrating interactions with them. How can a company handling sensitive medical supplies be so careless with basic financial oversight?

They will do anything to avoid paying for prescriptions. They don't communicate at all. They wait until the last minute to tell you that something isn't covered. They deny prescriptions that my doctor writes for me. I have been going around with them for years.

Started using ES because Walgreens was charging up to 4x's what ES would charge but I have been waiting for a new prescription since 2/11/25. Now, the post office is part of this nightmare because when they came to deliver the medication, they sent it back with a note that my house is vacant. So, now I am dealing with 2 huge businesses that don't have one brain between them both. I have called ES 2x's to resend the medication and each time I was given a different reason why the "refill" wasn't sent. I have called my doctor to see if they can help things along. I doubt I will ever use them again. I would rather pay more for the meds then go through this again.

This is the worst company I’ve ever used. A medication my DOCTOR prescribed has been denied by them FOUR times. Each time it was a different excuse and each time they said it is the doctor’s fault for filling out the prior authorization incorrectly. Also, although my doctor is very prompt with filling out ANOTHER prior auth Express Scripts takes a week each time. Every time I call, I speak to either a representative, pharmacist or supervisor I am told something different each time. I would not recommend this company to anyone. Ever. Avoid like the plague. They don’t care about customers. I feel like I’m being taken for a scam.

Express scripts is an absolute JOKE. How they are still in business is beyond me. They denied a prescription I basically need to function normally, that was approved by my doctor, with the same healthcare provider (Cigna), that I had at my last job. There was no reason given, all they said in the voicemail they left me was "a letter will be sent in the mail". What a crock!

My husband’s employer decided to change to this garbage company and our prescriptions are all being questioned by customer service agents and the one representative said, "Let me see if I can find you an alternative medicine," 😳 so we are allowing just anyone to adjust patients meds without regard to what was ordered by their cardiologist and primary physician. I can’t wait for open enrollment. I’m switching us to my insurance company asap to get away from these incompetent people.

Horrible. They are late on delivery for a life saving medication again...Can't get pass the automated system...It's just horrible. I'm currently looking for other alternatives.. Would not recommend...Stay away

They are the worst. Even when waiting for a prior authorization. Which I respect, their app says”24-48 hours”. It’s been a week. And when I call they tell me it’ll be up to another week. Stop false advertising. Just be transparent.

This is one of the worst experience I've had. The pharmacy is unable to transfer unfilled prescriptions to another pharmacy. You have to go through your provider and have them issue another prescription. One of the medicines I had filled with them was more than double the cost it was at another local pharmacy.

Absolutely horrible! I am a diabetic on an insulin pump with CGM. Last year, it was decide my manufacturer was out of network for the sensor and transmitter but not the infusion sets or reservoir. Odd. But they would deliver my sensors, now that it is time to get a new transmitter they will not deliver it to my home. It is covered through insurance, they just won't deliver it to me. I have escalated it and was told to reach out to my medical portion of insurance. If I could have a different insurance, I would!

This is, unfortunately, the second time I have had to turn Express Scripts over to the Better Business Bureau. I am a Type 1 Diabetic who depends on OmniPod Pumps. I spent over an hour on the phone on a Friday to set up the 3-month installment program for a new Generation 5 OmniPod that communicates with my Dexcom Glucose Monitor. They informed me it was released on Friday and should be processed and arrive on February 27, 2025. On February 24th, I was notified of a problem with the shipment.

I have never had so many problems getting my prescriptions filled as I do with Express Scripts. They constantly have some problem in filling my prescriptions. Me or my doctor has to call them and deal with terrible customer service to resolve whatever the current issue happens to be. I do not recommend this pharmacy at all.

Express Scripts is the worst. Constant delays in delivery lead us to start using a new pharmacy. After two months using the new pharmacy Express Scripts stopped allowing us to get more than a 30 day supply of our meds. Then they started sending us advertising saying if we wanted 90 days we should use their pharmacy. Then after a few more months they started requiring prior authorizations for all refills, which slows down deliveries of critical medications. They should be investigated.

Customer service is the worst. When trying to find out about a medication you are out of and the know but refuse to send it overnight. When asked to talk to a certain person (Supervisor) and keeps asking the same questions over and over what can I help you with. I'm on Insulin and am out but they are saying that it will not be sent to me overnight. This being Thursday 02-20-2025 and would be delivered on Friday 02-21-2025. Also spoke to a pharmacist and she informed me to call the department that has it and to them to expedite the order to have it shipped out today to receive it tomorrow.

Accredo Specialty Pharmacy/Express Scripts delays shipping my medication because they are constantly putting my prior authorization forms and prescription referrals under an old health insurance account that should have been inactivated over 2 years ago. I have contacted the prior health insurance provider who reassured me, multiple times, that they reached out to Express Scripts to have that account closed.

Horrible. I'm a diabetic and frequently go without life-saving medication. The manufacturer who makes my insulin ran out and no one told me until I was out. I had to call local pharmacies to find it myself. Then it was the same med different manufacturer. I had to pay out of pocket. Twice my prescription was put in for the wrong amount of days (so it looks like i have more than I do) and I've spent literal hours trying to get them to fix it. For months this has been going on I am going to be out of my insulin Friday (it says they gave me 6 vials but really only 2 )... They might be able to fix it in the system by next week sometime then 3-5 days to ship.... Maybe. This is the 5th time in a month I've tried to resolve this. If you have a choice DO NOT use Express Scripts. I could cry. I will most likely go 2 weeks without my insulin.

Never do prescriptions with them as they are the worst in doing auto pay, I filed a SARF on Jan 9th 2025 for refund of 184.16, today is Feb 18th 2025 & now they tell me the sarf was put in today to get my refund!!!! I have Medicaid extra help & it was submitted on Jan 1st, 2025 & yet Express Scripts did not have that letter in the system & now they tell me I have to wait another month & 15 days for my refund & mind you I already waited a month & 15 days already!!! I am cancelling doing their prescription order as they are useless.

If I could give this company a 0 I would. They want me to create a different account under each other my family members under my email which will conflict. Two are minors with one on the way soon to be added. I am the beneficiary and yet I can’t get easy access to their prescriptions. This system is completely out of whack and is not convenient for any family members. I decided to hang up on them and just told them that I rather do it the old-school way and call in my prescriptions and pick it up. This company is a total joke. Changed my mind to -15.

I have had Express Scripts for one and a half months now, since January 1, 2025. I have had two medications denied. First Rx I have been taking for over 15 years. It took 6 weeks for my doctor to repeatedly send in Prior Authorization paperwork and only when one dedicated employee at doctors office went above and beyond fighting with Express Scripts for two days, did my Rx finally get approved.

Worst company I have had to deal with EVER! I am forced to use this pitiful excuse of a company due to my new insurance. I haven't even gotten started with them and already it has become a complete nightmare. Since when does a company have the right to decide what medicines I need and not my doctor? Then when I talked to customer service and tell them I have critical medications that I need filled and they can't seems to figure ANYTHING out.... I was told I could speak to one of their pharmacists about the effects of coming off those medications! Excuse me you imbecile! A type 1 diabetic CANNOT just stop their medications!!!! Anyone with a brain in their head already knows the results of not taking critical medications. This company should be sued and put out of business!!!

I’ve used ES for a couple of years. RIP OFF!!! I was given a new prescription and it was sent to ES. The cost was over $130.00!! I wasn’t given an option, they just shipped it. I couldn’t cancel it. Don’t order ANYTHING, without being on the phone to find out the charge. In over 2 years, I have never had to pay out of pocket. I CANCELED them!

Express Scripts is the prescription option offered by my employer. I have a new prescription that my doctor sent through Express Scripts on February 7th. Yesterday I was finally notified that the prescription was filled. Today, I was notified that the prescription is in "Pre-Shipment" awaiting USPS pickup. Today is 7 days since they received the prescription, and they still haven't even shipped it. They say allow 3-5 days for shipping. The inefficiency in most insurance systems is problematic at best. Express Scripts seems to find a way to compound the problem, making it more difficult to receive the medicine the physician has deemed necessary for treatment. This is only one example that is representative of most of my experiences with Express Scripts. While they may mean well...it is a horribly inefficient company that puts patients at risk with their inefficiency.

OMG Stay away from this place!!! I have been dealing with Express Scripts for the past year, I order medication every three months and let me tell ya... They screw it up every single time! I even go through the customer service rep because I would think it would be less prone to error, NOPE. Biggest issues I have found are medications being shipped to the wrong address/no address at all - POST address confirmation. They will also screw up your billing beyond belief! If you are looking for a dependable pharmacy to get your medication to your door in a timely and accurate manner, THIS IS NOT THE PLACE FOR YOU!

I was required to sign up with the Omada Health system before I could get a prior approval on a medication I had been taking since July 2024, which had been approved by Express Scripts since July 2024. I jumped through all the hoops to get signed up with Omada, which they recommended I continue getting the medication. However Express Scripts has denied it twice now. My Dr. submitted the appeal, and it was denied in less than 20 minutes of it being submitted. I see why this company has the poor reviews. Yes, I have reported them to the Department of Health and Human Services. It is clear that they are only out to make money. I have never written a review on a company but when you interfere with someone's health there needs to be accountability.

This company is a scam!! Make sure to take your own documentation because they don’t comment your calls or concerns about your account. Also make sure you have a recording if they tell you they will do something, because they will refuse when you call back to verify the information you were JUST told. Do not give them your personal Info!!!

Absolutely horrible company. They don't care about the patients' needs. They only care about making money. I'm going to drop them as soon as possible. I had no issues getting my meds on time for the last 5 years until I got them.

This is the worst pharmacy in the world. Not professional and make fun of people when you check on the status on your prescription. Stay Away from those people, they don't care about nobody and they should be reported to the Department of Heath.

I recently made a request for my usual medication via a phone call. When speaking with the pharmacist, I asked what insurance was on record. While the pharmacist was relaying the information, she mentioned Express Scripts during her relay. I asked her who Express Scripts was. She mentioned that they are a pharmacy benefits manager that offers services in various ways (refills, med. delivery, online ordering, etc.). This was new to me and unheard of until this day; not sure how this company got assigned to controlling my prescription when I have always gone through my doctors. The point here is, I never signed up for their services, and I will be speaking with them to see how, who, and why they are listed under my insurance information at my pharmacy.

Expediting Medications - Was out of my CGMs was told as soon as the prescription comes in we will get it filled and expedited out to you. Nope… did you pay for the expedited mail service..

Express Scripts refused to pay for my $1600 Paxlovid prescription just because I had had Covid 6 months previously and they only allow one Paxlovid prescription every 180 days. Then, to top it off, they gave me false information about how to get a claim review, refused to work with my doctor’s office, were very difficult to reach, and were rude and unhelpful each time I finally did speak with a live person. After 2 Months, I am still trying to get my money back. Recently, I needed a different prescription refilled, and I learned that they stopped carrying it. A local pharmacy told me it would be faster for me to get a new prescription from my doctor than for their pharmacist to try to reach Express Scripts on the phone, since they don’t answer…..

Horrible is being kind. Too cheap to seal pill containers sent through the mail unless it is legally required. 2 weeks before a due refill I no longer needed the medication. I was informed by Express that it was already being processed and could not be canceled. So I paid for meds I threw in the trash. Customer service is useless. I guess paying off the right politicians keeps them in business.

Needed a refill of a critical medication. Had to weed through whether we could refill it because they said it was too soon. Contacted doctor to get updated script. Express Scripts accepted the prescription and was fully aware of the rush. They agreed to have the prescription delivered by February 6th - in 6 days. About three days out, I started checking to make sure the script was on track and if there was available tracking information. Couldn't get tracking info but was still stating the prescription would arrive by the 6th. Today is the 6th and the script hadn't arrived. Called and was told it shipped today and would take 7 days.

This company is terrible to deal with. Customer service staff are unhelpful and uninformed. My prescription took over 2 weeks to ship, and almost another whole week to be received. Their pricing is horrendous.

An insurance company who outsources their customer service to save money is genuinely the worst to deal with. People rely too much on life-saving medications for that to be delayed or denied by crappy service. I just overlooked a call with one of my patients who was made to repeat her issue to an express script rep over a handful of times. This rep was not listening and not trying to assist in any way whatsoever. After making her repeat herself for the 8th or 9th time, she requested a supervisor, and instead of transferring her to a supervisor like she asked, he transferred her back into the general queue. She ended up hanging up in frustration. This was not the first call to them because prior to this, she was misdirected to her health insurance company, who does NOT handle prescriptions and was unable to assist her. Imagine your lives in the hands of people like this... Sad.

Awful, incompetent staff. I asked them to cancel one prescription and they cancelled both. Have no clue what they're doing, pharmacists are awful. Staff is untrained on NY state law and doesn't have a simple reference point where they can even confirm before telling you that you can get a controlled substance for over 30 days.

I've called every day to try to to understand where my prescription is. Every agent tells me a different story. Their off shore "customer service" appears to merely be a contracted call center with 0 impact into any of the Express Scripts operations. The wild part here is seeing just how many negative reviews this company has. A bad look for Cigna and/or any other company tied to Express Scripts.

These people should be in jail. Unfortunately, we are stuck with them for our medications. They say the most outlandish stuff to get out of paying for my medication even my pharmacist is in shock. And they hang up on you if they don’t want to listen to you anymore. When I call, I repeat myself 20 times because they don’t even know what I am asking them. If you can avoid them, do so.

If I can give a zero star I will. They know pts can save money by filling up their prescriptions for a 90-day supply but their laziness to call the doctor to get a 90-day supply for my son’s prescription prevailed.

New process for pre-authorization for GLP-1s going through a 3rd party called Omada Health. This required my doctor to request pre authorization 3 times, my pharmacy calling 3 times to try to get approval. A delayed response for coverage just for them to send me a stupid scale that I don't need. It has been over a month and I still cannot start the medication. Customer service doesn't not help, let the doctor know that there is another hoop that the patient needs to jump through, and is completely redundant. My doctor asked all of the same questions that this stupid app made me answer. This is just another way insurance companies have found to deny coverage to needed medications.

Long story short.. I was approved for Zepbound in August 2024.. With one refill until November 2025. When I went to pharmacy to obtain refill in January 2025, I was told the prescription was denied. After a dozen phone calls to my doctor, pharmacy, and Express Scripts, I was advised by Express Scripts that all PAs (Prior Authorizations) have been automatically expired as of 12/31/2024. (What)? Really. I was advised that my company implemented a new plan in which employees using specific medications must be part of the Omada Health plan. Again, What? Never received notification of this. I then joined Omada and completed the steps required (four weigh ins and four communications with a health coach)...And was still denied. This time, the excuse was that my doctor did not send in a specific BMI document (although the clinical questionnaire was completed successfully).

God, I pray you read the reviews before sending in your scripts like I unfortunately didn't! This has been the biggest nightmare of my life!! Please don't believe anything the first person you talk to on the 800 number because they tell you that you'll have your medications in 7 days. Hahaha. The only reason I sent all my scripts to them was because my local pharmacy has been on backorder for the last two months. And here's the thing that blows my mind, after 45 minutes of my doctor's time telling them why I took it, they overided his reasons and decided not to fill it! I actually talked to the pharmacist working on it and read him just a few things off of my MRIs such as severe chronic compression fracture on 3 of my vertebrae. My entire spine is messed up and I deal with severe chronic pain but that didn't make a difference!

They refuse most prescriptions, saying not medically necessary. Usually end up using GoodRx. They seem to think they know more than the physician. On an Rx they refer refused today was able to fill using Rx for $28.

I can’t stand this place. The only reason I use it is because I have to. They’re ALWAYS dropping the ball on my deliveries. This last time they didn’t ship my life saving medications because they “needed me to confirm my address”. I'VE HAD THE SAME ADDRESS FOR 7 FRICKIN YEARS!!! They’re useless. Good luck with this place!

The middleman of the middleman. When you have used before Walgreens or other pharmacies, you are very surprised by the service level of Express Scripts. Getting a prescription refilled online, forced me to contact my doctor, and they say that it takes about 7 days to get a prescription refill but in reality 10 business days is a strict minimum. If you ran out because of the slow process, you can get your prescription expedited which still takes time and an extra fee. Also dealing with their IVR is a pain in the butt, calling Walgreens pharmacy and you get a life person in 3 minutes but with express scripts I spent 12 minutes with a machine and I had to repeat myself to an agent that I had a hard time to understand.

Wish could give minus stars. I don't even know where to begin. For my colonoscopy, I have to use specific prep. Approved for last procedure but not last year. And of course, my procedure did not go well and now I have to do it again sooner because they would not approve. There is more to the horrible story but that is the short version. Most recently both my husband and son were approved for a prescription then my husband's was canceled - now approved again. My son received a month's worth, now they have canceled. There is no way to even tell the horror stories and lack of customer service or management. It's truly pathetic they are even allowed to make decisions.

I am forced to use this pharmacy for medication that is strictly controlled and only sold through them. I have had consistent problems (especially every 6 months) when it comes to needing prior authorization from my insurance company. ESSDS blames my doctor, my doctor blames the insurance company, the insurance company blames ESSDS and in the end, no one cares that I don't have the medication I need consistently, on a daily basis. The people answering the phones are incredibly rude and impatient. The last "insurance specialist" I spoke with at ESSDS gave me a bunch of excuses and then left me hanging so 3 days later, I still have no idea what the status is of my medication (that I am currently out of and need to be able to function and work). I'm just shocked that this exclusive "pharmacy" that gets to manage the distribution of controlled medication can't seem to get it together.

I’ve been waiting almost 3 weeks for my medication. Their response is “you have to wait”. Not at all helpful and their records are not correct. In the future I will avoid any plan that uses Express Scripts.

This company makes excuses not to approve your prescription request, they are complete scam. You pay for a service and have to fight tooth and nail to get approved for anything. Express Scripts is currently in the process of being sued, and continue to do practice bad business on the backs of the consumers. Note if you call customer care you are transferred multiple time, their management team will not take care of you.

I would give 0 stars. I have had nothing but trouble with these people. This is what my insurance demands so I have no other choice. They will not deliver my ozempic (for diabetes) and told me I had to get it at an in-network pharmacy. There are several listed on their site, but they told me none of those are in network. Made no sense. After fighting with them for days and threatening them with a lawsuit, they agreed to allow me to use Walmart for the medication. They barely speak English, and when you ask a question they read from a script without answering the question. We are currently petitioning my company to get rid of Express Scripts. No one is happy with them.

Express scripts is so invasive. They give problems to every single month of medication needs. They want to force three month supplies and for the prescriptions to go through them, yet there is a drought on the medication to where no one can give out three months at a time... so they constantly halt medication being distributed on time. They stop every step my doctors or my pharmacy takes. There has never been a time since I have been forced to use Express Scripts, that they didn't interfere or cause me problems, or excessively over charge me. If I could never deal with them again, it would be too soon.

I have had the unfortunate luck to have to use express due to my company health plan. About 2 years ago I was trying to end a tobacco habit, talked to a manager only to be told I couldn't get it unless I had something wrong with me. They refuse inhalers my doctor wants me on. Now I've been prescribed a medicine they decided they weren't going to cover this year. Well then they gave me a bunch of hoops to jump through I did and still waiting. They keep telling me they need final authorization from my Dr. We'll this has been going on for 2 weeks. Really poorly run business. If you have a choice move on. Rated 1 star only because I have to rate.

I would not recommend them. I’ve never had a good experience and nothing is ever seamless. They make everything difficult. Automated calls. When speaking to agent they try to help but their hands are tied.

Terrible all the way around. They further complicate things by forcing people to use the accredo division of the company. Accredo is who I have to suffer through dealing with to get my asthma medication ever 28 days even though it’s a 90 days prescription. I called accredo this morning and was told to call another department who told me to call yet another company that they don’t have contact information for.

Received email stating order will be sent out 1-15-25. Called them on 17th when no order sent on portal. Got told no idea why I received email about the 15th. Terrible customer service. Never had these issues when prime therapeutics was used for mail order and always received in 2-3 days. Now it takes twice as long to get here once shipped.

I CAN'T in a clean non swearing language explain that horror it was in dealing with this company, the communication is 0!! The noise in the background is like a new year's eve party, there's hundred people laughing fooling around, talking absolutely so loud you couldn't possibly understand a conversation. Am 78 years old, it's not like I don't know what am talking about. The customer service people only help so much, then when they realize you're so pissed off from all the incompetence they start playing you, there's no doubt in my mind that's what they are doing, ask for a supervisor and you're in their domain after being on the phone 14 mins or more it's game on.

We are new to Highmark/Express Scripts and can only give them a 1 star review. The reps we spoke with do not seem to be able to find exactly where your new Rxs are in the process. That makes it difficult to expedite an order once it is in the loop. People we spoke with gave incorrect answers and were lost once you asked something that is off script. Even the Supervisor. In addition, the normal process times are very slow so plan on giving them week’s notice when you send in a new Rx to ensure that you get it in time.

Express Scripts is horrible. They made me pay $350 to fill a prescription then tell me I don't qualify. Now in order to get another medication they want me to join another app called Omada! I already pay for insurance. Why do I have to sign up for a program in order receive my meds!!!

Terrible service. Takes forever. No flexibility when they make mistakes. I will never use their mail service again. I'm over 60 years old and have NEVER had this much trouble just using regular pharmacies. Never again Express Scripts! Never Again! And I can't even post my receipt, because I haven't even received the damn medicine!

My insurance company “Essence” has started using this company for mail order & formulary determination. I have had nothing but problems & insensitive persons since January 1. I’ve received two nastigrams in the mail. Tried calling them with bad results. So upset that Essence is using this awful company!

Unfortunately, I have to use Express Scripts because it's the preferred through my employer. Absolutely the worst problems and I've only dealt with them a few times. They don't cover anything important; you know diabetic, blood pressure meds, mental health meds. I have to pay an absurd amount for the meds. I can literally get cheaper on GoodRx! They placed a pre-authorization on one of the meds I was prescribed "only if had a heart attack or stroke" would I qualify. The meds are to prevent this??? I'm done with them and honestly it's just easier to use GoodRx and pay cash. Customer service is a joke as they think they are Doctors.

Express Scripts should be supporting veterans who have in good faith served the US supporting and defending the Constitution of the United States; however, in my case they have done everything possible to keep from approving a medication, which is the only medication that has been found to help with acid reflux. They have lied multiple times about reaching out to my doctor for additional information. My doctor's office responded to them four different times - twice whilst I stood watching. It took eight weeks, multiple phone calls from me to where I finally had to get nasty with them in order to get this approved. Express Scripts has joined the Trump train all too soon doing what they can to screw veterans.

If you expect to receive your medication on time, or at all, go somewhere else. It would take hours to describe everything I’ve endured from this company, but, in summary of the latest issue…. My prescription was sent in on 12/29 and I lost my union insurance 1/1/25 due to switching jobs and they went so far as to provide a tracking number that says on USPS website “label created, not yet in system” and now nobody knows where my prescription is at!! They clearly have it at their warehouse but the main issue is that they somehow deactivated my account the date that insurance ran out, EVEN THOUGH MY INSURANCE PAID THE CLAIM. They never called me or anything, just did something with my medication, clearly. Every person I’ve spoken to has a different response to this. Now, it has been close to 3 weeks and I still have no medication. Do yourself a favor and stay far from this place!!!

Would give less than 1 star if possible. BY FAR the worst experience we’ve ever had trying to fill prescriptions in the first place and then later get a claim reimbursed. In spite of countless hours on the phone and insistence that all is sorted now, we’ve still not seen the ~$1500 owed and doubt we ever will. STEER CLEAR. Employers: your employees deserve better. Employees: Don’t pay in to this option.

I have had to use Express Scripts for years because they are the mail order pharmacy for my Medicare D plans. I use them instead of local drugstores because most of my meds are $0 cost through ES and $10-$25 locally. Also they will send a 90 day supply and some drugstores limit you to less. But you pay for that saving in aggravation and hours on the phone. Sometimes you can go to their website and order a refill without talking to them, in which case the only problem is waiting 7-10 days for it to arrive. But if you need help from a human, you are in big trouble.

They have very long hold times and the people who answer have very little authority to resolve issues. So, they listen graciously then tell you to hold again, for an even longer time, for a supervisor. Then, they robocall back to ask you to call them back. Call them back, hold, then be asked if you are satisfied!!! NO I aM NOT!! Do not robocall me and ask me to call back an infinite hold line. Stupid!! Ridiculous!!

100% automated.. Horrible customer service. Can't get through to anybody for any questions. They will run you around circles all day until you can hang up, I can't believe Cigna has stooped down to this level with their customers.

I have to honestly say Express Scripts is the absolutely the worst prescription pharmacy I’ve ever encountered in my entire life. For this to be a part of Medicare it’s rather pathetic how none government officials has not stepped in to end this madness patients experience. I’ve never heard of a pharmacy that takes 7 days to process patients medications and another 3 for shipping. Who does that? I began having only two medications through Express Scripts just to familiarize myself, worse mistake I ever made. The one was on back order a while, every other pharmacies I use process patients' medications whenever the medication comes in stock automatically fills the medication. Not Express Scripts, patients have to continue calling them to inform them to fill the darn medications, if still out of stock patients has to continue calling day after day until finally in stock, most absurd rule ever.

They kept calling me and I am not a customer. When I finally did answer they expected me to talk to a machine so I didn't know if it was a scammer or not. I called the number back and it was very difficult to talk to customer service since they kept wanting information from me and I don't even have an account. When I finally did talk to a human to find out why they kept calling me and I was very frustrated, they hung up on me. So I still don't get to know why they kept calling me. With all the scammers that call people nowadays. They can't expect me to give my birth date when I don't even have an account.

Very undependable. They won't even notify you that they are out of your prescription. I thought that one time was a mistake, but two in a row. You lost my business. We depend on our meds. Fix yourself "Express Scripts".

This place is comically bad. Two prescriptions were lost in the mail, and two months later ES sent a message that shipment was returned damaged. However, the system shows I have the medication and is blocking my attempts to fill via retail. Absurd. Also, no refund for the undelivered medication.

Express Scripts will not allow pharmacies to take copay cards to help with the expense of a drug. They gave no notice and I had to go to my pharmacy 3 times before they could figure it out. I called them and no copay cards or vouchers are accepted starting 2025.

They never send out important medications in a timely manner. They will charge you for them days before they even do get shipped out. When you call the people answering the phones act like they hate their jobs just as much as you hate dealing with them.

I am extremely frustrated with Express Scripts. My medication for Type 1 juvenile diabetes was lost in transit, and UPS has admitted that it is lost. However, Express Scripts refuses to acknowledge this until it's been missing for 30 days. This medication is essential for monitoring my blood sugar levels and sends signals to my insulin pump, which I rely on, and I am now completely out of it. On top of that, they charged me another deductible and for one-day shipping, claiming they cannot deem my prescription lost yet. It feels like just another company focused only on money, with no regard for customer care. I am deeply concerned about my health due to their negligence, and it's hard to understand how they can ignore the severity of this situation.

I have had nothing but issues from this company. They are who my employer uses so there is no option. I have gone without medicine multiple times over the last two years and now I had to pay full price for mine yesterday and my baby's today because they say we don’t have coverage after December 31.. But on the phone they say we have coverage. They would not call the pharmacy where my wife was and just kept asking if I wanted to talk to a pharmacist to see the implication of monogamy son going without his medicine, same thing they have asked me every time they create an issue. Long wait times. No id card was available in the app for me to screenshot and send to my wife and we have not received new ones in the mail. Then 10 minutes later… after the call where I raised you know what….the id card became visible in the app. This is a joke of a company and should be shut down. Don’t use them if you can avoid.

Express Scripts deserves the 1 star review out of over 4000 reviews. They are brain-dead, rude, inefficient. I STRONGLY suggest NOT using Express Scripts. Literally, ANY OTHER pharmacy will be better.

When using the app to price medications if you’re lucky, you can price one. If you try to price another shortly after that, it will say (system error try again later). Unfortunately, I take several medications and I don’t have time for this. When trying to change the daily dose because it always has the number 1 you have to keep tapping it to try to delete the number 1 and put in the daily number that you are prescribed. It’s time consuming and frustrating.

I would leave a zero if I could. Once an order is placed and ignored for a week they can't expedite shipping even if you pay for it. Lip service on the phone. I am unable to expedite a cancer drug that was ordered a week ago so I will just have to go without it for a week until the snail mail it to me.

The company forces you to get prior authorization annually from your provider to continue getting the same maintenance medication for a chronic condition. The company has approved for the same condition year after year at the request of the same provider. Once again proving that creating ridiculous barriers to care is how they make money.

As a medically retired service member I use Tricare For Life and Express Scripts home delivery when receiving medications from local healthcare professionals in the Oklahoma City Metro area. On Dec 21, 2024, I called in a refill request, which was processed on the 24th. Since the prescription is a controlled substance it is important to track the package being delivered. The shipment left St. Louis, MO and went to Irving, TX completely bypassing Oklahoma. From Irving, TX the package went to Kansas City, MO again completely bypassing Oklahoma. From Kansas City, MO the package went once again to Irving, TX and again bypassing the Oklahoma City Metro post office.

What a horrible company and customer service. Was told they would change my prescription shipping to 1 day. $26 extra which is no big deal. Noticed later that night on the app that it had not changed to 1 day shipping once it was ready. Called in to find out what's up. The customer service person said it was too late to change to 1 day shipping. I asked this person if it showed on the notes that the earlier person said it could not be changed to 1 day shipping for $26 and they said yes, the DID say it could NOT be changed to 1 day shipping for $26. At the end of the call I was asked to stay on the line for a quick survey. I said yes, I would love to take a brief survey. They said happy holidays. Then the call mysteriously disconnected and I was not able to leave a brief survey. STAY AWAY FROM THIS COMPANY.

I honestly feel there should be a class action lawsuit against this company. They put patients' lives in danger by not doing their job. Unfortunately, many people are forced to use them. They will constantly tell you they have repeatedly reached out to your doctor's office and don't get a response, or they need a prior authorization (which you just got), etc. NOBODY in their company cares. I would be willing to bet that they get a kickback from the insurance company for every prescription they don't fill. FYI- If you live in Pennsylvania, it is now law that you can choose where to get your prescription filled. If anyone does file a class action lawsuit, sign me up!!!

This company does nothing. They make the patient and the doctor put in extra work by submitting and resubmitting the prescription, but continuing to claim they can’t ship the order because they don’t have the doctor’s approval. How many hours have we wasted due to this company’s incompetence? And then the prescription eventually gets canceled anyway. I don’t think they even try calling the prescriber. I’m not a pharmacy benefits manager but I bet I spend more time doing this job that’s anyone from Express scripts does on my prescriptions. It’s sooo infuriating yet I’m stuck with them.

This is the worst company to use!! They do not communicate in their notes, everything falls through cracks! I was supposed to have my medication expedited due to their lack of knowledge. Still have not received my meds. They actually were able to change the date of when my prescription was sent in!! Would not recommended this company at all!!

They are in bed with my ins co. They refused to cover 30 day script at local pharmacy. Said they would cover 90 days but my pharmacy “not authorized” for 90 days. And, due to short supply and the fact I hadn’t ordered this script before Express Scripts wouldn’t fill it! Total moron on phone at Express Scripts. What a joke.

They delay your orders & don’t care that you’re running out of medicine. Happened more than once now. Ordered my refill 3 weeks ago & it’s still just processing. Them it will be another 5-7 days after it ships. Won’t use them again.

They took my money and promised to send my husband's medication. I explained to them that we need to get it by certain day because we only have 20 day supply left and this is not a type of medication that he can do without. Since that call I called almost every day and every day there was a different story. I spoke with their supervisor, with the supervisor of the supervisor. The medication NEVER came. The last supervisor lied that he was able to do one day delivery. And that was a lie too. This company needs to be closed because they are a huge harm to a society. When someone doesn't deliver your food it's unpleasant but when they don't deliver your life and death medicine, it's a different story

Express Scripts keeps putting my prescriptions on hold pending more info from my doctor. Same prescription has been put on hold numerous times the last 2 weeks. Terrible service in trying to get information from them. I will be changing providers at my first opportunity.

I received a letter that they would stop covering one medication, the letter listed covered alternatives. But then when sent in for prior approval, it was denied. Literally sent me a letter to change!

I would not recommend Express Scripts at all! So difficult to get through to someone I can understand in English and making many multiple phone calls to resolve simple issues. Just when you've spoken to the 3rd or 4th person that day and thought everything was in order only to find later that they didn't take care of the request at all! No confirmation #s on a issue. Just a mess all the way around! The sooner my town has a new local pharmacy the better!

If you are trying to refill a lifesaving/critical medication and/or can't skip a dose, please don't use this company for your own heath. Plan for a significant gap between when the prescription can be ordered and when it will actually arrive. Emergency breathing medication due for refill on July 19th, now slated for the 28th. Hard to breathe and we're under an air quality alert.

My child was denied dupixent for a health condition known as EOE. I was denied for medication twice, one being for migraine medicine. So 3 times over the course of a year I was denied for 3 different medications. If you call they'll tell you to file an appeal (just to get you off the phone) and those will of course get denied (after you waited to hear something for weeks). If you call back about that they won't give you any good reason as to why you were denied for anything. I've been paying these people for 2 years and needed.

If your order is more than for one If one of the medications in the order is out of stock or requires further clarification between Express Scripts and the prescribing doctor, Express Scripts delays the entire order. My order was place on 12/5, today is 12/15, meds are still in "Processing" mode and are not shipped yet. Unfortunately, it's not the first time. In the past Express Scripts would not delay other meds from the order if only one is delayed for whatever reason - now they do. Is company trying to save on shipping while jeopardizing patients' ability to take their meds on time?

Express Scripts are the worst. They are my employers manager of Rx insurance. I am diabetic and my A1C is over 7. My doctor wrote a script for Mounjaro and what a nightmare. Express Scripts as of Dec 1, 2024 has a policy of not supplying to new users of the drug. I was a week too late. Now I can't get it locally through Walgreens since they have to go thru Express Scripts as a prescription manager to supply it.

If I could give a zero I would. I have been trying for one year to get a prescription from them and every time they come up with an excuse not to fill, when other pharmacies had no problem filling. Now they are saying they cannot ever fill my prescription because I have not had it filled with them in the past 180 days and they are only servicing those customers. This makes no sense, I am a customer of theirs and it is not my fault that they have never fulfilled this prescription in the past. This is a poor excuse for a pharmacy, but my insurance says I have to use them, so I am stuck with these rude, insensitive, noncaring people.

If I could give this company zero stars, I would. The customer service reps (if you can get a live one on the phone) don't even speak clear English and are super hard to understand. They just repeat everything you say - are they even real people? Trying to get medication rushed (or even in a timely manner with this company) is impossible and a quick question on the phone takes at least 12 minutes - so far - still on the phone. I would NEVER work with this company had my insurance not used them. Horrible horrible customer service and company.

I get most of my prescriptions, the ones I take daily, through Express Scripts, usually with no issue, However, A year ago I started using a weight loss drug (injectable) which I greatly appreciate that I do have coverage for, but when I need to get a prior approval or a new script or a 90 day WL script filled.. nothing but PROBLEMS, I’m so over Express Scripts and their uneducated customer service reps. Do better Express Scripts or I will stop using your service!!!!

Terrible service from this company. They do not care about getting you your medicine nor answering questions when you contact support or call. Switch to a REAL PHARMACY. This one is a joke and run by terrible people who do not care for patients. I was hung up on and had chat ended many times on me when asking for updates on my medicine. They state 3-5 business days yet when I message them about my medicine after this time, they say it's 2 weeks... WHAT A JOKE. Switch to CVS, Publix or anywhere else than this trash company.

Express Scripts makes it virtually impossible to submit a claim for reimbursement. They previously had an online portal to submit claims. It's no longer available, you have to either print your own, and then mail it in after completing it, or wait for them to send you one. Crazy that in 2024 you can't submit an online form for reimbursement. They even have a website that says that have it: https://www.express-scripts.com/prescription-reimbursement-claim-form. Once you sign in, it's no longer there.

5-8yr customer. Out of nowhere have to get a PA. Get the PA sent in, AGAIN! Oh now you can only get a 7 day supply for a daily med. I'm out now. No notice, Multiple meds held up. DELAY, DENY, $2 SCRIPTS.

Absolutely insane. I've been communicating with ES since dec 2 trying to get my prescription filled. Finally was able to get the doctor and my insurance company on the phone with them yesterday Dec 9. Everything is approved. They will now fill the prescription. Fast forward to today Dec 10th. I get a text message telling me that they cannot fill my prescription due to high demand. Anyone filing that particular med can't get it filled after Dec 1st. So why have me jumping through hoops only to tell me your not filing it? I'm sooo angry. I'm going to switch all my meds back to a mom and pop pharmacy where they know what they are doing and care about their customers.

I have been dealing with a local pharmacy for years. Everyone knows your name. I don't like the fact that I am being forced to use them or my medicine doesn't get covered. Every time it comes to renew my meds it's a problem. They always say, "We requested script from doctor," then keep me waiting and waiting. I finally call Dr. office and they tell me they don't have any requests and they send out scripts right away. Then it's always a shipping problem. 5-7 days to get medicine. All they do is lie and suck. I Can't stand them.

If I could give negative stars, I would. I have a called ES a minimum of 4 times for 1 prescription. They handle our Prescriptions on our insurance plan. Dealing with 4 different representatives, I have been told 4 different things. I was standing inside of my pharmacy when my pharmacist called them, she was told something different. A joke, seriously, if you don't have to deal with them, don't!!! This happens every time with them. Their employees are poor trained and just tell you whatever to get off the phone with you. GARBAGE COMPANY!!

I had a very disappointing experience with this company. I ordered medication, but it never arrived. In a rush, I had to go to Walmart to get an emergency refill. Weeks later, I finally received a package, but it contained the wrong medication. When I called customer service to ask how to return it, I was told they do not accept returns. Now, I’m stuck with 90 pills of medication I don’t need and still don’t have my prescribed medication. Tomorrow, I’ll need to figure out how to resolve this issue caused by their incompetence.

Truly awful. They will use invalid excuses to deny medication. I have also waited on hold for extensive time periods (>30 minutes) to reach them in an effort to correct an error on their part. There is no accountability. No recourse. My husband needed a medication and paid out of pocket - just easier - which is likely their ultimate goal. I'm a physician myself. They do not treat providers any better.

Done with Express Scripts as of the first of the year. Will never deal with them again. Prescriptions are delivered late when they even get them right. The portal is hard to navigate because they keep all your prescriptions on your portal when you don't take them anymore. They are supposed to contact your physician for renewal but it is up to you half the time.

These bean counters have been nothing but an aggravation! Zero customer care even if you get a human being on the phone. Typical left hand not knowing what the right hand is doing. Blatantly lied to me about accessibility to my Rx. I will be dumping them even if I'm paying more for scrips somewhere else. They can take a long walk on a short pier!

They do not pick up calls. Even after-hours phone still states agent busy. For real??? Over 1hr 40 min no one at this institution can pick up call??? Was planning to order through them but nope. I am willing to drive. Courtesy is 2 way.

Run. Don't WALK away. This company no matter what they say they are liars. Unfortunately, they do not provide their customers with accurate information and will switch and bait you to get your money. This company should be investigated and I will be following up to sue them. They are fraudulent and do not care about their customers who are patient and need the medications they are prescribed. I was told it was basically my fault they cannot fulfill my prescription however that enthusiastically ask me to switch to them and once they didn't fill the prescription for months they referred to me as a "new customer" that they would no longer serve. I call and was basically lied to by the CSR and the supervisor did nothing to help. Again put them out of business.

If I could give Express Scripts a zero (0) rating, I would. This company outright lies to me every time I call about my husband's pain prescription. They do not fill his prescription or ship it on time so he can receive it as his previous prescription is running out. They will tell me it's being processed and they will expedite it so he can receive it on time. But when I still didn't receive it on time after they promised in October 2024, my husband's provider called them, and they told her it was an insurance issue, which they did not let me know about. She instructed them to call the insurance company and get it taken care of. They shipped it that day. My husband was supposed to receive his newest prescription for his medication by November 24, 2024, but it is now December 1, 2024, and he STILL HAS NOT received it. In addition, my husband has now suffered a life-threatening seizure from withdrawal and is in the ICU fighting for his life.

I have a medication that is infused every 28 days. Got off the telephone with Accredo (which everyone is so helpful and nice) and after 45 minutes I placed my routine 3 month order. I was told it would arrive by Wednesday. Now it is Friday, so I called to find out where it might be (thinking perhaps a shipping delay and I will receive it today). Nope, Express Scripts DELAYED my medication and never informed me nor Accredo. How can they do that? They won't let me order it until 2 weeks before I need it and yet they just DELAY it without even telling me. I need it next week and it is a BIG thing as a nurse is scheduled as well to infuse it... Besides me medically needing it by then. HOW CAN THEY JUST DO THAT!

I stopped using them a while back because I had problems getting prescriptions filled properly. Now there’s a medication I need and if the prescription isn’t filled by Dec.1 they won’t fill it due to demand. My doctor called the prescription in as an emergency on Wednesday. They are now saying they didn’t receive it when I was on the phone with the doctor’s office when they sent it in. This is at a minimum the fourth time this has happened with Express Scripts but with different medications. They keep saying they didn’t receive the order when my doctor’s office is saying they’ve sent it multiple times. Of course after a while, they miraculously find the prescription. I’ve even had the NP at my doctor’s office read off the exact dates and times prescriptions were sent and I can see it in my online portal. The only reason I’m even using them now is because I can’t readily get the medication locally.

I would not recommend Express Scripts for anything. I was recently diagnosed diabetic. Doctor sent meds in and they didn't fill because it needed pre-authorization. Then after he finally reached them they said it is not approved. He put in a new medicine yesterday (for diabetes) and 36 hours later it is still not even in their system. The glucometer was not available so he submitted a request for an alternate one. Now they send a message that they cannot fill my order til 1/17/25. I am diabetic and they obviously could care less about the patient, all about the almighty dollar and how much money they can save. Everything is a problem with them. Rejecting meds on the same plan I had prior with CVS online. Run as fast as you can away from Express Scripts.

Wish I would’ve found this site first before I was talked into Express Scripts. Just don’t do it. I promise you it will be a huge mistake! First of all, you will never receive any medication. I never received a single item on the list, these are medications I am required to take regular and have for over a decade. Don’t fall for the saving money scam. Most likely you will be out both your money and have no medication. I wish zero stars was option because that’s what they would receive. This scam company needs to go out of business. Never again!

Ever since I got my new insurance, we have only been allowed to use Express Scripts for medications. Every time there has been some sort of problem with me and other family members who use Express Scripts. This time I had my medications on auto refill so I would not have to worry about putting in the order. I got a notification that I was out of refills which I thought was odd. I called my doctor's office and they said they sent three refills to Express Scripts. I was able to verify on my patient gateway that they did send three but Express Scripts is claiming they only received two refills. Now I am scrambling to get the new prescription in because I run out on Friday and Thanksgiving is Thursday. If my doctor does get it in before the holiday then I would have to expediate it which costs around $20. Overall, not a great experience and would not recommend.

Zero stars. It is an absolute nightmare dealing with this company. They contract their customer service is outsourced to some foreign land where they have no expertise whatsoever. Their website is not user friendly either.

I have had no problems in the past with refills. However this one costed me money and should have been questioned. They sent me 2 prescriptions, different doses. I called and told them I didn't take the first one for a long time. They said the doctor called both of them in, in the same month. I did not see my doctor twice that month. My local pharmacy would have questioned it immediately and called my doctor. Express Scripts says they just fill them and don't question what was ordered. So I had to pay for both. It sucks that Tricare makes me use them instead of a local pharmacy. I quit using Express Scripts years ago but was recently forced to go back to them cuz Tricare wouldn't cover them at my local pharmacy any longer. What a racket. Zero patient/pharmacy coordination. And rude.

The worst company, this pharmacy is horrible, they cancel the medications that I urgently need and they send me the ones I don't need, I contact them and ask them not to send me the medications because they are going to expire and they keep sending them, I really don't understand why they do this because supposedly on the website you can select between receiving them automatically or not.

Worst company ever! We tried to talk to the pharmacy technician because the representative doesn’t have all the information and he won't transfer us. We asked to talk to his supervisor and he wouldn’t give us one. We asked to talk to anyone else to help us out, he won’t work with us! I have recorded the conversation so if someone from Express Scripts wants to know, I’ll be happy to share it again. Worst company ever. If I could give you a negative rating I would.

A garbage company masquerading as a health insurance prescription benefit provider. Will come up with every way possible to deny your medication and will make you jump through endless hoops. They have 0 regard for patient well-being or health. They only care about making money. They have no place in healthcare.

This company is horrible. They don't want to deal with customers they only want the automated system to deal with you. They hang up on you they never do what they say they are going to do. They only base their coverage on cost. If there is a life saving drug you need but it costs too much they put up any and every road block to prevent you taking it. Prior authorization is just an excuse to not let you get your meds hoping you just quit trying. They lose things or act like they didn't receive it. It's never about the patient it's only about the money with this horrible company that I am forced to pay to manage my prescription coverage. If I had a choice I would never ever deal with this poorly run company. You Cannot even understand the people you do end up being able to talk too.

Absolute trash! FYI even if you meet your deductible for medical, SO THEY WILL FINALLY COVER SOMETHING (you still get a copay, lucky you!), at the end of the year they will randomly forego your copay and make you pay more because they "want you to meet your total out of pocket cost" with them. Funny because it's only 5 months into my current insurance year. Still on hold currently after being told that, 25 mins and counting. Last time I checked they call that FRAUD! You can't change the rules (to your benefit) and not notify the people playing the game. I wish we didn't have to use this dreadful company for prescription coverage!!!

I have used Express Scripts for over 10 years. Always received excellent customer service until the last few months, I believe the company was sold and now CS is in another country. Service is now atrocious, no communication, scripts delivered late or not at all.

This is the worst insurance company ever. My review would be a ZERO!! Last 3 months all pre authorization denied and after they partnered with OMANDA, I’m participating weekly. Still no medication!! I have been on the phone with them weekly for over 6 weeks and still No resolution. Next step is Consumer Affairs and an Attorney General office to investigate their false advertising!!

This insurance is trash. I was approved to take a medication for a year and then my doctor was let go due to budget cuts. I was referred to another doctor but all the sudden the prior authorization to continue the medication was denied and I have to suffer the side effects. It's like they think the reasoning behind me taking the medication just went away overnight. I wish they would of told me there was a chance I would get screwed over before I ever started the damn medication.

Again, Express Scripts shows how little they care about the health of those who are FORCED to use the godforsaken company. My doctor prescribes and they deny, or limit the amount that I can be prescribed in contradiction to dr. orders. What makes you experts in my health? Do I make appointments with you regarding my health needs, do you diagnose, no, no, no. And yet you deny me the medications and supplies my Dr. Orders because you say so.

Worst service I have seen. Called three times regarding a medicine that is approved by insurance and prescribed by a Dr. Each month, same issue. Need a PA ...Next month need a PLA....Next month...We don't have script. Funny how Walgreens does. I would NEVER do business with these people if it was not a requirement by the employer. Shameful.

I wish I could give Express Scripts zero stars. They continue to deny my medically necessary medication, forcing me to try five alternative options despite my documented anaphylactic reactions to components in these medications. Obviously, I cannot try the alternatives, so I'm stuck here without my medication. This dangerous and negligent behavior puts my health and safety at risk. It’s beyond frustrating to see my well-being dismissed by a company that’s supposed to facilitate access to life-saving treatments. The lack of compassion and refusal to consider my medical history is unacceptable.

Trash. So much wasted time and energy to get this company to pay for anything even with several medical professional's opinions. DON'T GET THIS IF POSSIBLE. I've had my medication held in authorization for days only to be denied time and time again resulting in not having medication and ending in me paying out of pocket.

Medications are always delayed and the employees in customer service couldn't care less. They never send out the meds in time and every month you are guaranteed to go days without your medication because of shipping and processing timeframes. They took it upon themselves to cancel my young son's prescription that he's supposed to take daily (which he's out of) then delayed sending it out after it was corrected and the agent told me it would be rushed (he lied).

Express Scripts could NOT be worse. They are the insurance provider used by my employer, but they are so horrible that I've abandoned all hope of using them. I am on an epilepsy medication to control seizures, and each seizure results in some degree of memory loss. The prescriptions that I attempted to fill with them are time-critical in controlling these seizures. I was strongly assured that the prescriptions would be delivered before my prior supply had run out. This morning, I was told that they wouldn't be delivered until a week after my current supply was gone. I'd strongly urge anyone to find another option.

I wish I could give no stars at all! I have never had a worse experience when it comes to anything related to insurance in my life. My doctor has had to call them to do prior authorization because their online portal doesn’t work for him, when he calls he gets the run around then I call and they say they haven’t even heard from my doctor and during all of this I’m going without diabetes medication because they can’t get it together but they’re “so sorry”. No, they don’t give any care whatsoever to patients who could end up in the hospital without this medication but what do they care as long as they’re getting their money from you right!? I think I will avoid using them from now on, I’d rather pay more than go without medication!!

This company is exactly why people who are struggling in this health care system give up, even the prescription middle person created to monitor and eventually share data with the government can't do one simple thing at any time. They've failed me more than I thought was possible.

I have been trying to get a medically necessary prescription from Express Scripts mail-order for 2 months. I ordered a prescription in September and they said that they needed to reach out to the doctor which they did and the doctor approved it. In October they sent me an email thanking me for the prescription. I assumed I would get the prescription shortly thereafter because it had been a month since I ordered it. They then cancelled the prescription without telling me. I had to reorder it from them. They said it would arrive on November 7. On November 6 I got an email saying it would be delayed another 7 business days. When I called them they were rude and could not care less that I did not have my medication for a neurological disorder. It is now November 9 and they claim that I should have it by November 14. Do not do business with them if you actually need your prescription drugs.

This is the continuously the worst medical experience that I have ever had. Express Scripts/Accredo has overcharged me several times (even when I already have a credit). I cannot get anyone that knows what they are talking about on the phone. I get transferred from person to person and leave with less clarity than I called with. This company has caused me to miss several doses of medicine due to their neglectful procedures and never once accepted responsibility. These nearly 3-4 thousand reviews should be a warning "AVOID IF POSSIBLE." I wish my insurance allowed me more options.

I've gotten nothing but miserable service since I started dealing with this company three years ago. Because of them I've had to switch my PCP because of all the problems they created with renewing my scripts. I spent four hours on the phone with them Friday night (had to miss my son's basketball game) after they inexplicably delayed my script renewal. They were sent a brand new one and I was told the delay on it would be lifted within 48 hours. Well here it is Monday morning and I have been on hold for over one hour. The cowards won't even pick up the phone! My script is still in delay mode--I am due to run out of my thyroid med. They are NIGHTMARE to deal with and care nothing about people's life-saving meds just running out due to their negligence! Sickening this is how Express Scripts treats America's military.

Express Scripts no longer cares about anything and lets the patient suffer. They could not get my medication in but they never reached out to me, never even followed up on me calling them. Finally the 3rd call I got so upset that the person researched a little and told me after waiting over 2 weeks that they still didn't have it in stock. I now am having my regular pharmacy pull the RX and fill it. All these companies should be ashamed treating patients like that. My husband served 25 years for this benefit that is a headache. I rather just pay monthly co pays and not deal with running out of my medications. HORRIBLE EXPERIENCE ANYMORE

Express Scripts is without a doubt the worst company I have ever had to deal with in my life. So many people are counting on their medicines to keep them alive and Express scripts seems to take joy in sending them late, canceling them, and not sending them at all. I went through this many times with my 93-year-old father. Express scripts would always tell me that his doctor canceled the prescriptions but of course that wasn't true. They would cancel every one of his 20 prescriptions every time with no notification to his doctor or him or me. Over and over again I would have to have his doctor send send the prescriptions in. Often times Express scripts would cancel that prescription the same day. Worst company ever!

I'm a 65 year old with 52 years of diabetes type 1. On my HMO plan, I was lead to believe they use Express Scripts. My Endocrinologist writes a prescription on Oct 16th 2024, After my much prodding by phone, because I was out - And sends it off to express scripts via the fax and check-up by Phone numbers provided by them to/from me during my inquiries to get the medication, because I was out of the medication and needed it URGENTLY - As of this date of review, "They" (Ex - hold the - press Scripts) now claim they didn't get it until OCT 24, although for every other day (3 or 4 days if after a weekend) I check up on it (often with a supervisors, then Managers AND then with pharmacist's help - or hindrance, depending on one's view of the matter). They continue assuring me it will be shipped soon after a short inquiry/investigation.

I'm forced to use Express Scripts, which has been a huge burden on me and my family. It's become a part-time unpaid job. I have 2 medically fragile dependents with multiple medications that need refilled each time period. The rules change every time I interact making it impossible to keep up with the new demands. My provider never had an issue processing prescriptions with prior insurance but since interacting with Express Scripts the prescriptions never make it to Express Scripts apparently even though they've been sent multiple times. Then Express Scripts fails to update with the new information, so when it's time to refill, we have to start from the beginning.

Horrible, rude supervisor. Instead of helping me get my medication for seizures & MS, she was rude. Closed my request less than 48 hours after getting the new prescription because of prior authorization issues. Dr sent the prescription in on Wednesday & denied by Friday. Give an office time to respond. This has happened with my seizure meds, now considered narcotics, now on to MS medication. Have no choice to use them, per husband's job & he carries the insurance. This is not ok! I wouldn't use this company unless you're forced to.

They have a habit of making renewing my seizure medication as painful as possible, so much so that I have to ration it until they decide to allow the renewal, but until then I am back to having seizures and almost biting my tongue again. They also refuse to approve medication from my endocrinologist that helps control blood sugar.

I have been on a prescription for a year now with no issues getting it or using it. Express Scripts is a 3rd party contracted by my insurance for prescriptions. They have contracted another 3rd party to qualify me to even be eligible for the rx I’ve been on for the past year. My Dr thinks I need to be on this medication but I can’t get it now because someone that doesn’t even know me or my medical history has a checklist that I don’t qualify for what my Dr is prescribing. The drug companies and the insurance companies want us fat and unhealthy.

One of the worst experiences I’ve ever had—Express Scripts is a quintessentially nefarious insurance corporation. Every aspect of their customer interaction is designed to deny you coverage for your medications. A doctor prescribed it? No matter, this profit driven monolith knows better. They take your premium, offer you nothing in return. If my review isn’t enough to warn you off this company, just read the particulars of the Federal Trade Commission lawsuit against them for inflating insulin prices to boost their profits at the expense of vulnerable patients. I gave this company a One Star Review because this website wouldn’t allow me to leave a Zero Star Review.

Beware. Avoid at all costs. Express Scripts does not manage your prescription for you. They make you do the work. They say that "they haven’t heard from your physician so you have to call your physician and ask him or her to submit information on your prescription". Another tactic is they say the pharmacy can’t fill the prescription amount or dose requirement and request you to figure out how to change the dose or frequency or amount. Finally when you the customer have complied with all their requests they will tell you they can’t ship to you. Physicians and patients are fed up with Express Scripts experience. It’s dangerous and leads to people not getting their medicines on time.

The only reason I gave them 1 star is because there isn't an option to give ZERO stars. My son is type 1 diabetic and uses an insulin pump, requiring the use of "pods" that are called in as a prescription. Express Scripts did not have any in stock so I requested that the 90-day supply be forwarded to CVS pharmacy as my son was going to be leaving to work on cargo ships (he is gone for 60-90 days at a time). I am STILL trying to get this prescription transferred; his doctor has called NUMEROUS times, CVS has all but given up until they have a prescription in hand, and here I am sitting on hold with them for the (LITERALLY!) 9th day in a row. 11 hours on the phone and they STILL cannot figure it out. NEVER USE EXPRESS SCRIPTS, they are NOT a support, they are a middle man between us and the insurance people who figure if they harass people enough they will just go away. UGH!

I am upset how we as paying citizens can't get our medication. On Oct 1 you pushed my husband and I to Omada Health for our medications. It is October 21 the scale that they keep asking me to weigh myself on never arrived. I have sent 6 emails to them. No response. The reviews for them everyone says the same thing yet why the HELL does my company pay for your services when you don't provide any resolutions. I contacted you after 6 times of not hearing from omada and you wash your hands. I have not had my meds for 3 weeks.

I phoned 3 times. First time, I was disconnected. 2nd time they told me I needed an account to get prescriptions filled. So I signed up for an account. Online I was told my info didn't match their records. WHAT RECORDS? The ones they DIDN'T HAVE when I spoke to them before?? So I called again and they said they had no record for me. A worthless company!

Express-Scripts is just bad at least when it comes to filling payee's prescriptions — I'm sure they're great at overpaying their executives and share holders...I have yet to have a prescription to be filled correctly on the first try. My company switched almost a year ago and every member of my insured family has had problems with prescriptions getting filled via multiple physicians...btw every physician I'm referring to — six in total, literally say they hate dealing with this company and especially their subcontractors Senderra and Accredo....

I have been dealing with a fairly complex medication situation lately which has had me in contact with Express Scripts quite a few times over the past couple of months. Each time that I've called, the general level of expertise of each of the representatives has been remarkable. As a business professional, I'm trying to figure out what their customer service training drill is. It's totally working, great job.

Like everyone else here, my experience has been TERRIBLE! First, they notify me that a prescription I am on has alternatives available which are more affordable. Great! So I notify my doctor and she calls in for the cheaper medicine. I go through 180 days on this new med and ES notifies me that it is no longer going to be a covered med effective 1/1 and recommend two alternatives. One of the alternatives was the previous RX I was using, so I notify my doctor to call in the previous med for me. This morning I get a notice that the RX they advised is a covered alternative to switch over to needs a PA or my doctor will need to submit a PA for a RX that is covered on my plan! If this alternative medicine isn't on my plan why are you suggesting it!?! Nothing but RX juggling games from them!

I had loss my wallet while traveling. I need to update my member information on my account. THERE ARE NO EMAIL, AND I CALL THE SERVICE CENTER, after I gave they my name, birth date, and member number, they asked me to hold. After ten minutes, they asked me what is the reason of my call. I told them, they ask to HOLD. Another ten minutes, they came back and ask me the name, birth date, and member number again, also the reason of the call. I told them again, THEN THEY TOLD ME TO HOLD AGAIN. ONE MORE>, TEN MINUTES LATER, They came back and told me they cannot help, it isn't belong to the customer service department. They gave me a different number to call????

This has been an awful experience getting a C2 filled. I haven’t had any other issues having the same prescription filled before, but I’ve been told it could take over 3 weeks to get prescription. I have spoken to supervisors and pharmacists every day for the past week but no one can find out why the prescription is just sitting after it has been fulfilled and labeled with my name. People are virtuous, but is just a never ending cycle of escalations with no change in the status. I’m at my wit’s end and cannot get a straight answer about what’s happening and when it will be stopped.

I have never used them before, but they spam me with phone calls. And, after I successfully weaned off of an anti-depressant (with a different pharmacy), Express Scripts sent me a letter in the mail offering a deal for the same medication. Unscrupulous, to be it mildly.

They lie a lot for many things. Will send email saying medication shipped a month before they actually ship it (lies), will say prescriber asked us not to fill when they called prescriber and told my dr that they can’t call it in for me anymore (lies). System is stupid. The only good thing is that it’s cheapest

Truly seem to go out of their way to provide the absolute worst possible customer service! Called because ** pump order was ordered a week ago and app states it should process soon. Called to follow up and very uninterested agent said processed on the 9th. No that was the date the order was placed per the app. She asked what app are you using? Are you kidding me?! The Express Scripts app for god's sake! Now on infinite hold to see if she can figure it out, I don’t have much hope. Will try to get from local pharmacy.

Nearly two years of dealing with this incompetence. Let’s start with prescriptions that don’t show up - we can blame the mail for a few of them - but not all of them. Most recently a prescription was ordered by my doctor - then not processed. Upon reaching out to the Dr’s office it was reentered and I called confirming its delivery date as I was leaving town again (I travel extensively for work), I was assured it was arriving that day by Fay. Well one of them arrived - just not the correct one. Now I have to come out of pocket again and wait hours on a CVS to fill it last minute. The best part is the one I paid for will be sitting on my porch for 3wks as Halloween children come looking for candy. Hopefully no children are harmed by Express-Scripts’ inability to provide basic timely service.

I have been forced by the DOD to use Express Scripts. I am Retired AF and under Tricare they insist that we use ES. If not than we told we have to pay a much higher rate. This was proven when I got my Diabetes med which cost me $128 at CVS. The problem is though I wanted to use ES but due to the oh so common glitch they have refused. I added an advantage plan that does not include pharmacy in it. It is actually geared around tricare and is tricare approved. ES has been trying to force me for many months to acknowledge I have something I don't. When logging it they push to have me click on the iI have OHI with Pharmacy. I have sent ES copies of the plan showing I do not have it.

Used them for years as I am disabled. I absolutely hate them when it comes to filling a very expensive RX of mine. This time they’ve managed to yet again “lose” my script by using horrible DHL that gets transferred to USPS. They would not put me in touch with someone in the pharmacy that could escalate this issue. Keep in mind, I ordered this medication on the 24th, 4 days later they got their money, 8 days later supposedly they shipped it. Every single time they screw this up!!!

They might have the most inept customer service department, and that's saying a lot. If I ask what color the sky is, then they will tell me all about the color of grass. They cannot answer the question asked...ever. Even if you respond to let them know they failed to provide a response, they'll double-down. You have to wonder if it's intentional. Are they stalling to kick the cost down the road? Shameful.

We switched to Express Scripts because our Tricare insurance uses them. It's been much more economical to use than our local Walgreen's (about 1/3 to 1/2 the price). Yes, it did require several calls to customer service to iron out some details about packaging and shipping, but the reps were polite and seemed to try their best to remedy the issues. Admittedly, half the problem was insurance's or the doctors offices' faults. The medications received were correct and in good shape. I'm sorry to read all these other negative reviews and their bad experiences--wishing those folks well!

I was surprised today when I went to pick-up one of my life-sustaining meds from my pharmacy. Imagine being presented with a bill for $1146.60. Express Scripts moved this med to a new tier, requiring 30% coinsurance, NO NOTICE. When I call them, they blame everyone else -- Accredo, Gilead, the pharmacy, etc. No one is helping me get answers. TERRIBLE COMPANY.

I am very grateful to Adam F. from Express Scripts, who reached out personally and took care of my issue in a very professional and rapid manner. I wish ES's software would allow CSRs to take care of this issue without me having to escalate it every time, but to be fair, a large part of the issue is USPS. Even when a signature is required, USPS often leaves the package on my porch and notes "package handed to recipient" which is untrue of course but there's nothing I can do about it. The long and short of it is, it's frustrating that this issue keeps coming up and there should be an easy way to resolve it, but both times I've escalated the matter here, Express Scripts has fixed the issue within a day, so I give them a lot of credit for doing so.

WORST "coverage" I've ever had!! You have to fight to get anything covered, and when they do it's cheaper to just pay the cash price at the local pharmacy. They want a prior authorization for "covered" meds that they deny anyway!

This company does not deserve a one star rating. This is the absolute worst company to process prescription requests. Unfortunately, this coverage is through my employer and I have no other option. I have never had so many issues with getting my prescribed medications than with this company. They deny all claims to avoid paying out. SCAMMERS!

My husband's employer makes me use Express Scripts to refill my prescriptions. It is almost impossible to get the automated system to transfer me to a Customer Service Representative. To get around this I try to pay online, however, the online system wants to save my card information and set a limit that they can AUTOMATICALLY charge me without getting my authorization. Since I am certainly not OK with that option, they want me to call in every time. As I just mentioned calling in is a terrible hassle and I am upset every time I get off the phone. They could not make the process of refilling my prescriptions any more difficult and if I had any other option, without having to pay a lot more money, I absolutely would.

Terrible company. Don’t use for any controlled substance. Takes too long and they don’t listen. Takes them over a week to fill a prescription then ship. Escalated and said 72 hours to see if escalation for shipping is approved. No one can do anything. They couldn't even tell us when the prescription should be done.

Would give 0 stars if it were an option. Just like the 3000+ one star reviews already listed. The worst company. I am surprised doctor's offices will even work with them. Doctor wrote a prescription, Express Scripts would only allow 1 fill of this medication. The doctor wrote a different prescription, but this medication is never in stock. I called and asked what I needed to do to get the original prescription refilled. First I was told I needed a prior authorization. Done. Prescription still denied. Then I was told I needed a PLA (patient level authorization). After multiple phone calls/emails back and forth between my doctor and Express Scripts, the PLA was done and yet again my prescription was denied.

Horrible Company! I have been trying to get my asthma medicine prescription filled for 2 months. Now, I AM out of meds and forced to be off work too because I can’t breathe well. I AM trying to stay out of the hospital. Every time I call Cigna, I AM given a new story about why they haven’t processed my prescription. How is this horrible company allowed to stay in business?

Bad system, bad customer service, bad provider. I haven't even used their service to get a prescription and I'm already 100% dissatisfied. I'd give zero stars if it was an option.

Changing my review as Kevin G resolved my issue and a check has been mailed to me.

Received a letter for Corporate stating that ** is now back in stock. This was an apology letter. I live on west side of Phoenix, AZ, Corporate is in Phoenix. Letter dated Sept 17, Received on afternoon of 26. Took 9 days to get across town!. Called Express Scripts 800 number last night. Was told thay are out of **, no known delivery date. I have been out of this med for 7 months. As part of Tricare for life our government should be suing Express and Eli-Lilly for non-performance!!

The Worst. The business model is built on denying you medication to make money for their share holders. There is no concern for the health of the patient. I’ve been denied my asthma medication so many times now. I’ve been without it for two weeks now. Last time was six weeks. They want me to give up and either stop taking it or pay myself. They do not care. The Worst.

They are horrible! I fight with them constantly to get my diabetic medication which they never approve! They are unsafe and vial! I would go anywhere else if I had a choice! The FDA needs to investigate them thoroughly!

My doctor prescribed testosterone to me on 9/19/24, it is not 9/24, I have been on this medication for a while but changed my pharmacy to Express Scripts for less stress. Any gap in my meds will cause damage. I was born female. Express Scripts decides not to give me my meds because it does not align with my sex at birth. This is blatant discrimination against trans people! This pharmacy, no pharmacy at all, has the right to withhold any medication from a patient, regardless of the pharmacy's prejudices! Not only did Express Scripts cause mental and physical damage, they also have false advertising for a "stress-free prescription delivery." Not only are my meds going to be more than 2 weeks late, but I have experience emotional trauma and the absence of the meds is physically affecting my health. I cannot believe that any business would act so grossly.

My employer requires we use this company and it is absolutely the worst company. I am required to use mail order and have to fight every three months to get my prescriptions on time. They are on auto refill and get denied every month for “ordering too early” or “no refills” when their own website lists 3+ refills every time. I end up going 1-2 days without medicine.

Been trying to get a prescription refilled for 2 months now and have made 4 phone calls to Express scripts and still my auto-order gets pushed out to the next month. I have ran out of meds two times now and had to physically got to my local Right Aid and get an emergency refill. Although the representatives were polite, the process is kind of like our current government, HORRIBLE!!!!

The automated phone system has a hard time understanding what you are asking it to do, especially when you ask for customer service. It keeps saying you need help, then trying its best to not transfer you to customer service and help you itself when it's not capable of helping you. It's very frustrating. The most frustrating aspect of Express Scripts is that they keep dropping my inhaler brands. When I find one that works, a few months later they stop covering it so I have to find a new inhaler that works.

Worst prescription company I've had in my 60 years of life. Am forced to use them for a full year. At 3 months in, they withheld my diabetic medicine 10 days claiming needed prescription. I shifted and dashed through many phone calls, doc requests, wrong paper, calls to them again, and finally got my medicine. 3 months later? They withheld it for three weeks. Dangerously high sugars, incompetent communications. 7 phone calls and for 6 of them they talked to me like a child about needing preauthorization. I called doctor, called nurses, sent papers saying they authorized the medicine.

I am forced to use Express Scripts. A medication that I received was damaged. Due to the excessive heat each pill was stuck together. I was told they only allow dry ice when they know it will be delivered during extremely high temperatures. They offered to refill the prescription but they will not allow dry ice unless I am willing to pay 26 dollars for shipping. Terrible customer service.

If you want to spend hours on hold where you are passed around from agent to agent, department to department, receive totally different information from each and every person you talk to, while never getting your prescription or matter resolved, this is the pharmacy for you. They've wasted my doctor's time, the pharmacists time, my time, and they have no idea what they're doing. Transfer from the prior authorization department, to the pharmacy services help desk, to member services and then start that process all over again two more times while you're on the same call.

Was told medications would not be sent unless I authorize the refill. One time a medication was sent that I no longer took. Another time refill sent without authorization as I was leaving one address and going to another. Of course the customer service people stated I authorized. Absolutely, did not. Not sure as of today where the pills are. I wrote an official complaint. The email that was sent back to me regarding the complaint had nothing to do with the actual problem.

ZERO stars!! This is the worst pharmacy I have ever encountered. It's difficult to get through the prompts to talk to someone and when you do they have no clue. These are not pharmacy technicians and clearly have no medical background at all. All they can do is read to you what's in their screen. They are trying to force me to use their "specialty" mail order service for my ** injections when I used to get them from my regular pharmacy with my previous insurance. They raised my copay to $160 for a 30 day supply as a penalty for not using their specialty pharmacy and did not Even notify me this will happen. I found out when I went to pick up my medication yesterday and spent an hour on the phone with a representative only to be taken in circles and told in the end I have to use their specialty pharmacy.

My doctor has been trying since February to obtain a prescription I desperately need. The forms were completed correctly and the prior authorization was denied. My doctor submitted another PA and stayed on top of the PA but was told a decision would be made in August. The PA was again denied in August for no valid reason. I submitted an appeal by fax and when I called was told there was no appeal on file. I have a certification that the fax was received. I called again and was told that the requirements for the medication had changed, and that the doctor needed to submit a new prior authorization, and that it would be approved. So now it will be another 60 days so closing in on 8 months to get medication to save your life.

One word....HORRIBLE! Not recommended. They have a 'Bot" system for help that is the worse. And when you ask for customer service, the system transfers you to another 'Bot' that keeps asking you the same thing ("how can I help you?") then it hangs up. Also, don't order from Express Scripts unless you want to wait a month to get your order. Again, STAY AWAY FROM THEM!

My job wants us to use Express Scripts, but they suck big time. They are super slow, taking like two weeks or more to get basic meds. They also have problems filling my med that I take 8/pills per week instead of 7 which is not unusual for this med. They can't get it right. They delay things to "talk to the dr" but don't let you know for a week+, meanwhile you need your meds. I'll be taking scripts elsewhere.

Prescription lost in the mail and their solution was to refill in 7-10 days AND I pay the copay again. Explanation, “it’s our policy.” After 90 minutes and speaking with 2 supervisors they authorized 7 pills at the local pharmacy providing I get my Dr to do a prescription. Unacceptable and uncaring. I hope my Medicare Part D company drops these guys for 2025.

They are the absolute worst. The "preauthorization" and "under review" crap is out of hand and get the run around when calling with hours of time on phone to have nothing resolved. I was hung up on after being put on hold only to have to restart process all over again! Ridiculous!!!

They didn't get payment I guess last time, they didn't send me anything about it. I ordered my insulin as normal and found out they double billed me! Called them and they said, "We only see one charge here." My bank said there is two charges, so I only had enough for my insulin in my bank to cover my charges, because she said, "It's a glitch, your bank posted it twice!" Needless to say they came back and took both charges, they didn't e mail - call or text me to let me know. Then when I called the lady acted like it was all my fault. The issue is, had you spoken to me about this I would have had the money in my account. Not telling me anything and taking money that I didn't have caused me an over draft charge. Acting like it was my fault? Communication is key people! Lying and saying we only see one pending charge was a total lie!

Rude, Rude, Rude. They could care less about the patients. You are better off going to a Pharmacy and picking it up yourself. Here is an Idea. Get humans to answer the phone. Our office will no longer use Express for any reason in the future.