Consumer Complaints and Reviews
I dropped off a prescription on Friday and since they were out of the product they couldn't have it filled til Monday. I probably should of said never mind at that point and went over to Walgreens but I didn't. It wasn't urgent I had the medication that day. Plus, they needed to call my doctor for more information. Monday afternoon I received a call from my doctor who said they called the pharmacy and was placed on hold for 15 minutes and then hung up on. She asked if I could contact the pharmacy and have them give her a call. I called the pharmacy, waited on hold for nearly 10 minutes and finally someone got on the phone. I explained the situation and told her what my doctor had said (in a nice treat people the way you want to be treated kind of way) and in a sarcastic manner she replied, "Well we're busy."
I then shrugged off her rudeness and told her I'd have my doctor just leave her a message. But seriously? So on busy days you guys hang up on customers and doctors? And you have the audacity to have an attitude about it when you're confronted? I worked for CVS many years ago and crappy customer service wasn't part of our business practices. I guess quality of services have changed. Don't be surprised if you lose another customer.
I have chronic pain from arthritis, degenerative disc disease from my neck to my broken off tailbone. Also shoulder pain, knee pain and pain from previous spinal fusion and bone graph that has degenerated further over the years. Carpal tunnel, digestive issues due to bleeding ulcers that I almost died from and had to have my stomach removed and several other abdominal surgeries. I had major neck surgery three weeks ago. My Husband picked up my script from the surgeon's office and took it to CVS and they wouldn't fill it. It was dated for today but the pharmacist said it was two days early. I tried to explain that my Dr was aware of that and that it was because my last script was cut down from one every four hours to one every six hours but I called my Dr after trying to go six hours and was in so much pain that the next pill didn't even help at all.
I let my Dr's office know I was taking the pain meds every four hours, which I did for five days than to five hours and then six hours. That is why they wrote the script for today. I'd like to mention also that due to having no stomach I only absorb about 40% to 50% of what I take orally. The pharmacist still said no. I was in pain management but they tried several extended release meds on me but they don't work for me again due to not having a stomach. They told me I needed to see a surgeon. When the surgeon releases me from his care I will be going to the pain management that is in with his group. I was told not to stop pain meds abruptly. I just don't understand because CVS corporate says they can fill a couple days early but it's up to the pharmacist. They also tried to refuse to fill my script the day after my surgery on a Saturday cause they didn't think the script looked right then lied about trying to reach the Dr on call.
Once he called them then the didn't have enough to fill the script. They would give me the small amount they had but then that would mean I'd have to forfeit the remainder of my script and they wouldn't fill a new one from the surgeon on Monday. I have never complained in all the years my family has been going there even though they've made mistakes on dosages, lost scripts, miscounted, overcharged because insurance wasn't billed. I just don't understand why they would want me to suffer. I do have to say they do have one tech who has been there for years and he is wonderful always fixes everyone else's mistakes, calls the Dr or insurance company to help you. I honestly think he's the only one who cares about the customers.
My eye doctor wrote out a prescription for eye drops for conjunctivitis. Instead of drops [solution], the pharmacy gave me ointment. I followed the dosing to the letter and I began to feel worse and worse. The doctor caught the error and called the pharmacy - he was put on hold. Then I contacted the pharmacist and she acknowledged the error. I told her I needed my eye drops and to ensure that I had no problem, I was provided a new prescription. The pharmacist refused to fill the prescription and promised to call me back. It's been 2 hours now and no call back.
I now have had 20 times the amount of ingredient that as a side effect increases intraocular pressure and increases my risk for glaucoma. Worst of all, my insurance won't pay for it because they have already paid for the same medication in a different form. Tried calling their Customer Relations Number - that was a mistake. You get an automated service that will only give locations and hours or reroute you to the person that created the problem. Unless I am blinded, I can't bring suit. So now it's a waiting game on if my cornea is permanently scarred. Never more.
After ending up in hospital for 11 days because of CVS. I tried to bring up listing on CVS online. I could see some of the prescriptions but could not print them off. CVS refused to transfer any prescriptions unless they have a list by their number, med name, dosage etc. That's for more than 26 prescriptions. This after putting me near death with congestive heart failure.
I had a critical prescription I submitted for refill at the CVS Specialty Website. They claim to have superior service for this. It has now been 10 days and they have been trying to contact my Doctor they said but have not been able to get more refills on my prescription. They have yet to even try to contact me at my home or mobile phone. They are closed over the weekend so I had to wait until today to find out what was going on. To make matters worse, their CVS Specialty website did not even show that I had submitted a refill request nor a status.
The supervisor asked me if I had checked their website, trying to throw it back on me. I asked them to modify their process to at least notify the customer that there was a problem. I could have followed up with my Doctor if I had known. So, I am out of a critical medication, no refills ordered yet and they don't seem to care at all. I have now asked to speak with the supervisor's manager. I have been on hold for 25 minutes so far. They are really tuned into that customer service thing aren't they? Unbelievable.
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About a month ago after calling in a prescription to CVS Pharmacy inside of Target in Longmont, CO, they called me back saying that my state license was invalid. I looked up my license online and assured them it was current, up to date, with no violations on my record. The pharmacist, sounding uncomfortable, said ok, she would correct the mistake. Today, I called in a prescription for a controlled substance for another client (this morning at 10:50). When client went to pick it up at 5:45pm, they were told I needed to update my DEA license, the one they have is out of date. I called them immediately to update my license, but they didn't accept that my current license is good until 2019 and would not fill the prescription until they get word from the DEA that my license is good.
I offered to send a copy of my license but they still needed to get the ok from the DEA. So my client's dog has to suffer until tomorrow because it is Sunday, now after 6 and no other pharmacies are open. The CVS purchase of Target pharmacy has been extremely sloppy and I am now recommending my clients no longer fill at CVS Pharmacy. I hear they are also doing away with Target's pill vials (which won an award for increasing prescription safety). Another poor choice by the company!
Sent my grandson to get ** pain and congestion. He asked if they had it. Answer was "No, but if we do it would," points in direction, "it would there." Even Walmart employees will take you to the right aisle and point directly to product. I know that CVS has ** sinus pain and congestion because I have gotten it many times. Only go to CVS because it is right behind my house. Never again will I go there.
I just changed pharmacies because I just could not take it any longer! I live one block away from a CVS pharmacy and went there just out of convenience. Now have changed pharmacies to stay alive!!! CVS keeps trying to kill me. I used their online ordering so that there would be no mistakes in the order because when you give it verbally to them, when it's wrong they say it's your fault. Unfortunately CVS is not able to follow written orders like 1, 2, 3 or a, b, c, never mind a verbal order.
Time after time it's wrong! Last blunder was giving me an old blood thinner I use to take along with another blood thinner I am now taking. Doctor said I would bleed out - do not take together, it was not on my online order list I gave them to fill!! And I learned to print out order confirmation lists after each order. They said in reply they give both to many people together. I am not many people!! Doctor said I would die!! Fortunately I watch my monthly orders closely because I could have taken both it out of habit. I went there for a flu shot and they asked if I had a pneumonia shot lately.
Told them it is not needed for another 2 years. Well they told me that a new shot ** just came out. "You get it now and you will never need another pneumonia shot again." They told me they can give me both together, so I filed out the shot survey list for health questions and they gave me the shots. Next morning in the energy room they told me in my health condition I should have never been given both shots together. Guess you fill out the survey but they don't read it. I am sure that their employees are told to ask the customer about the shots and sell as many as they can or get a bonus for sales.
Because I don't feel like typing for an hour, I will not go into all the other issues but beware to those who get the online survey that comes in your email rating the service you just received from the CVS pharmacy you were just at because when you have a problem with them or the service you received, the survey goes right back to the persons you had the problems with to resolve the issue. A little like when you have a problem with a court room judge, they have the final say - the person with the issue is wrong, the judge is never wrong, you lose!!! I am sure that they document your issues with them in case of court procedures. I might be documented as a chronic complainer who knows!!
I can see from these posts that CVS Pharmacy is not a popular place for most clients and I have to agree. I had surgery on my right shoulder and my GF drove me home from the hospital with the prescriptions from the surgeon. He gave one for antibiotics and one for 10 days worth of pain medication and CVS refused both. When we asked the manager why he would not fill either (through drive thru) she advised it was her right to refuse any prescription for any reason but would not give any other answer. Why bother when there are other places that are happy to have your business. I for one will never use CVS for anything. There is always a Walgreens close by to shop at.
Total chaos - prescription faxed from local CVS pharmacy to specialty pharmacy. They blame each other of non-receipt. Still not shipped since last week. This is ongoing issue since June 2016 & this is Sept so pain is unbearable.
Went to fill my husband's prescription who is a cancer patient for pain medication ** 4 milligram. The prescription was for 50 and they gave us 40. When I went back to the pharmacy they said they are only 5 short. Then would not let me count them at the counter. Last month I was 16 short, but did not go back because it had been 3 days before I counted. Someone is stealing drugs at the CVS Pharmacy by Mary Washington Hospital Fredericksburg VA.
I suffer from chronic pain & have for 15+ years. When it comes to pain meds, I experienced nothing but anxiety & stress from CVS. You can only fill the rx on the exact day you filled it the month before. Ok, well the medicine is usually not in stock. I'm always told "We have an order coming in a day or so, but we have no idea what will be in the shipment" and "We put in an order for it multiple times, but only receive so much." Seriously? How insane is that?! I have been a loyal customer for years and now I'm going to have to do without my med for a few days? Anyone who has ever gone through withdraws knows how horrible they can be. I am getting anxious because I can't go without it. Their customer service is worse than some fast food places I've been to.
To add more anxiety, they don't have time to call other CVS stores & they don't have the same hours. Now I have to go on a scavenger hunt to different pharmacies to find my pain med! I can't believe I did this for years! Also, if you leave them a paper script & say "I'll pick it up tomorrow" then you have to call them the next day & tell them to fill it! Absolutely ridiculous! This CVS was too convenient, only a mile from my house. They have even sent me home with medicine that was supposed to be for a certain milligram & was given a higher milligram. You're not supposed to return meds after leaving the store, but you better believe they took this one back. I should have just sued them for all the pain & suffering they've put me through over the years!
I'm now at a different pharmacy that I'm very happy with. They always have all my meds in stock & will gladly call other stores if needed. They carry certain meds all the time when they see enough people are on them (very smart). I was shocked at the great service I was given. I have never had any of the problems I had with CVS & will never set foot in a CVS again (not even to buy a bottle of water!). I was upset when I heard they merged with Target pharmacy. I love shopping at Target & will continue to shop there, but I won't be using their pharmacy.
CVS took over the Target Pharmacy where I was getting my prescription for $10.00. Before that I got the prescription for $10.00 at Walmart. The prescription is generic. Last week CVS called and said my prescription was ready. I went in to pick it up and they charged me $25.00!!! I foolishly paid it because I needed the prescription and wasn't sure that I could still get it at Walmart at the time. To double the price is absurd and I will never use their services again. When I complained, they told me to CHECK WITH MY INSURANCE. So stupid. I complained on their online complaint line and received a response addressed to another person. They are just a bad company.
Picked up nicotine patch prescription last month. Was given **, paid 4$ co pay. No problem. Great patch. Went back this month for refill, was given CVS brand nicotine patch. Very different patch. Round with small sticky edge. The ** is a square and the whole patch is sticky. Very effective. Slept last night with CVS patch on and woke up after moving in my sleep because I felt a scratch on my leg where the patch was. Got up, checked the spot, looks like someone bit me. Manager told me in phone he would fix it. I went to store. Manager said he can't fix it. He asked if I understand. I said "Oh yeah you get it. As long as the store is ok and gets their kidney, as long as the inside is happy then ** me! Right?" He says "I don't appreciate that language." I told him to grow up. I don't appreciate your product cutting me.
I have platelet disorder. Sometimes I am not allowed to drive, shave, use knives or scissors because I won't stop bleeding if cut. My wounds do not heal due to the auto immune process that affects my condition. Anyhow, he was a prissy, rude ** who cared more about his appearance than doing the right thing. He could have given me ** and had CVS absorb the cost since their product is cutting people. And just forget insurance. I complained to CVS but I know that they will do nothing honorable as the status who now Adams is the customer is always wrong.
It's all about that mighty dollar and if that's the case we should hit them where it hurts. Boycott them till they are forced out of business. I took my remaining refills to Walmart where I will have them filled to avoid ever using corrupt CVS again. Will NEVER go back. I come from a different time. Worked customer service 20+ years. I made sure, even if it cost me, my customers were happy and satisfied and would return for business. These ** just don't give a damn. And for that nor do I.
This is the complaint I sent. Their pharmacy is HORRID. I usually don't go there but it was the middle of the night and they were the only ones open. He made multiple snide remarks and ended up only giving me half of my script claiming the Dr was violating some protocol (she wasn't) and even refused to ring me up. I just wanted to say that night I came in and you were dead set on not filling my script from the ER. I had not slept in 3 days, was vomiting from the pain, and there was a very good reason the Dr had written for what she did. You know NOTHING about me... You didn't examine my need for medication. You judged me. You discriminated against me. You degraded me. You told me I "should see specialists if I need that pain medication". Little did you know I have a rare disease amongst other things and too many specialists to count... but it was Friday.
That Dr you called??? She was trying to get me through the week till I could see my surgeon. You even bullied her!!! But you didn't care. You have NO compassion and I would suggest a different profession. Shame on you. You are a disgrace to your profession and CVS. I hope 20 pills was worth it. I hope you never have to go through what I do on a daily basis. I will be reporting you to the State licensing agency, Corporate, and I won't stop. Contributing to pain and suffering FOR NO REASON of an individual isn't something taken lightly.
CVS bought all Target Pharmacies 2015. Final transfer of CVS was March 2016. It's been downhill since then. I live in small town Eastern NC & not much to choose from in shopping groceries or pharmacy. I love Target. I've put up with mistakes. No more. Don't understand why all refills are "Auto-refill"! When the refill runs out, the pharmacy doesn't contact the doctor on certain RX. Yet on the RX that the Doctor won't refill without seeing the patient. (Controlled Drug - Pain Dr) This pharmacy continues to fax the Doctor. I take so much RX I can't keep up! Thank God for auto refill!!
I realize something is wrong with me. I look in my medicine cabinet & no Estrogen!! I check the App. Last filled July or June 2016!! That's the last straw!! I'm 49 & you don't mess with something like that with a woman! I'm so sick of this CVS. I'd like to say it's not the people that work at CVS Rocky Mount NC Target Store NC. They have been very nice & above average in helping a person. It has to be CVS backwards systems! Another thing. I was promised Target rewards when I got RX. Giving my CVS rewards is a a joke! You think I'm setting foot in a CVS? Been there Done That! Never Again???
CVS was not my choice. My husband worked for GE for 30 years. They made the choice for their employees. They never have the medicine in Stock on the day they receive the prescription. I mean never. The pharmacists are rude. Their technicians are poorly trained. I miss the days when one of the perks of working hard was being able to choose your pharmacy.
I live only about 30 miles from CVS's headquarters in Woonsocket, RI. I had scripts that said could be filled the next day. I called the pharmacy to have them ready early morning (24 hr store) as I was emergently leaving town out of the country the next day. The pharmacist (manager) was rude on the phone, it was 5:30 pm and my MD offices were now closed. I told her "NO, DO NOT call them for the permission for an early fill". She did so anyway. I am on a contract with my MD and I now have to face the music at my next appt. I wrote the company, I even threatened to report the pharmacist to the state board. I expressly told her not to call!! If necessary, my wife could have picked them up and overnight FED EX'd my meds to me. It was not that much of a big deal. I just hope I am not in trouble with my MD. I am changing pharmacies as my insurance allows me to go anywhere.
On Federal BC/BS, CVS is preferred provider. They said I had to go with CVS or my Rx wasn't covered. I wish they could get it right. My Rx # ** is printed in Spanish. I don't speak Spanish. Each time I call CVS, they say, "Yes sir. It is fixed now." But the refills are still printed in Spanish. How can I trust CVS with my life? They are too stupid to get a record change right.
To preface this review; I have been using this CVS Pharmacy for years without incident. The line wait times varied anywhere from 2-3 minutes in slower times and 20-25 minutes around peak times. I had never had any major complaints and for the most part observed satisfactory customer service not just with myself but with others as well. Although they service many consumers, they tried to personalize each experience with each customer and I value that. Today that all changed.
My 6 year old son has asthma and was issued his ** inhaler by CVS. It is his "rescue" inhaler in case of emergency and sudden attack. He takes other inhalers/controller medications daily and the ** only as needed. The first ** inhaler he was issued from CVS (which should have had 200 metered inhalations) stopped working several months after we got it with roughly 120 metered inhalations left. I threw it away and immediately called my son's pediatrician who issued another prescription that same day. She also told me that if this happens again; I am not to throw away the defective inhaler and get a new prescription, but bring the defective inhaler back to the CVS Pharmacy from where it was issued and have them re-issue me a new, non-defective inhaler.
When I picked up the new ** later that day, I explained to the pharmacist what had happened with the original inhaler and the pharmacist reiterated that yes; my son's Pediatrician was correct and I was to bring the defective inhaler back so they could exchange it with a working inhaler at no cost to me. As the weather has been getting colder with the transition from summer into fall well under way; my son has very recently had the uncontrollable 'asthma cough'. I gave him his rescue inhaler (that we have had for 5 months now) which still had roughly 110 metered inhalations left. We again experienced the same problem: It did not work. I did everything I could to clean out the mouthpiece as the instructions directed but to no avail.
I took the inhaler to my son's CVS to have it exchanged and was told by their pharmacist that they would not replace it with a working inhaler. To quote the Pharmacist directly, "It was not like other medication in pill form where the incorrect number of pills were under-administered (although CVS had given us the inhaler that says 200 metered inhalations on the box and it only administered around 90). A he would have to talk to her manager the next day at the earliest to see if they could replace it but that I would have to contact the manufacturer directly regarding a replacement."
I explained about how I was told by my son's Dr. and their own CVS Pharmacist on a previous occasion that this is what I was told was the proper procedure, and she flat out refused to replace the inhaler. Instead she brushed me off saying that their policy changes all the time without providing me a written copy of their policy with which to verify. She said she could call me back the next day after she spoke with her manager but the only way my son was getting his ** the same day was to have his doctor issue a new prescription. I was beside myself.
Realizing this was a waste of time and getting my son's asthma under control was time sensitive and the immediate priority; I immediately called my son's doctor while still at the counter. The office was close by so I drove there while still on hold. I walked in and explained everything to the receptionist who within less than 5 minutes had the on-call Physician issue and immediately send over the new prescription to the CVS Pharmacy directly and she verified their receipt of the new prescription. She also made an appointment for my son to see his Primary Care Physician first thing the next morning. I was in and out of there in less than 10 minutes.
I drove straight back to the CVS Pharmacy and it was the first time I have not had to wait in line and could walk directly up to the pick-up counter. The same tech. and pharmacist were working and I told the tech. I was there to pick up the new prescription. She said she wasn't sure if they had received it yet. I told her that the delivery had verified before I left the doctor's office that; yes, they had received it. She checked her system and said, "oh yes now I see it; it is being processed. It will take about 5 minutes to process." I told her that was fine and that I would wait- I did not move from the counter; instead I was researching the over 3,000 complaints filed against CVS on this website alone. It was clear she was not sure what to do.
Less than 2 minutes later I had the new inhaler in my hands. She apologized dismissively and I told her thank you but that my son's doctor's office confirmed that it was illegal for them to not have issued a replacement inhaler according to the Drug Enforcement Agency and that I still expected to be contacted the next day by the manager.
Needless to say I will be looking into case law regarding this issue and expect a meeting or at the very least a phone call from the manager of this CVS tomorrow to discuss/resolve this issue. Should they not speak/meet with me; I will be contacting my attorney regarding their willful negligence, child endangerment and damages. Will keep you all posted.
Brought my item to the register and rang up for $12 instead of $2 and "supervisor" (Danisha **) said she could not honor the price without her manager's approval. 45 minutes later she hands me a note says, "Sorry, please contact my manager Devon ** during normal business hours." The store supervisor literally does not know how to read the price tags showing per unit costs. She said that the per ounce cost on every one of the shelf labels throughout the store were showing "her cost" (meaning CVS). Very incompetent supervisor, complete waste of my time and the three people I was with. My advice, stay away from CVS in Cornwall NY and if you really need something, double check the price on the shelf versus what you are charged.
I am sitting in CVS right now actually, have been waiting over an hour for a prescription that was called in yesterday Afternoon. I was told they needed to verify the medication and what not so I told them I'd wait since my doctor opens at 9 am. I've been listening to the pharmacists talk nonstop garbage about both me and my doctor. I walked up to the counter and one of the women snapped at me "we're working on it."
I wish our town wasn't so small and I could get all of my medications at Family Pharmacy instead. In the end, I couldn't get my medicine because the pharmacist that kept flapping her gums didn't even fax over a prior authorization, they just expected me to pay out of pocket and not through my insurance. So now I have to wait longer with a continuous migraine to get my medication. THANK YOU CVS.
Time and time again they screw up. I know this and I usually say don't worry I'll pick it up later because I have enough sense to know they never do what they promise. I take vitamin D2, one 50,000 IU tablet a week. I was sent to a rheumatologist because my fibromyalgia was worse, and she prescribed 2 tablets a week and sent over a prescription. They told me it was too early to fill. I said, different doctor, different dose, and they were supposed to call insurance to explain this. I went 5 times to pick this up, and it is out of my way. I finally called the insurance company myself, on the 12th day, a Friday, and they called the pharmacy with approval and set it for pickup Monday. At 9:35 am on Monday I got a text saying it was ready for pickup.
I was in the drive thru for 20 minutes, waiting my turn, and when it was my turn, they told me I had not picked it up within 14 days so it went back on the shelf. They would fill it right then but I needed to "pull ahead and sit in line again for the prescription". I told them, "No, I waited my turn in line already. I am due my customer service now, so fill it quickly." They threatened to call a tow truck. I told them, "Go ahead. By the time they get here it will be filled and I will be gone." Then they threatened to call the police. I said, "Ok, fine," put my car in park and turned off the key.
Then the pharmacist came over, asked me nicely if I would drive around and either come inside or go through line again, that he was sorry for the mix-up and would do the prescription right then. I said, "Sure," and went around to the front and picked it up. Then I talked with the store manager and asked to see the customer policy that requires a person to pull ahead and allows other customers to be served ahead of the person they screwed up on. All they really needed to do was apologize for the mix-up and ask me to come inside. Instead, they threatened me with towing and police action. FYI my medicine for GERD is $583 for a 3-month supply, they won't let me get 1 month, and I went to a Canadian pharmacy in town and got a 90-day supply delivered for $249. CVS is one of the most expensive pharmacies, and I hate that my insurance company chose them to service me.
My job requires me to use CVS pharmacy. There many times there are issues with CVS filling my prescriptions. Reason one: the doctor has not contacted us. Lie because when they said that I called the doctor office and the pharmacy never contacted them. Reason two: you need to have a new script sent in when in fact I still have refills on the old script. Reason three: you are called by their system that your prescription is ready to be picked up but when you get there you told it not ready and will not be for another hour. Reason four: they don't know how to read doctor prescription. When it say 90 day supply of 3 tablets a day which means 90 x 3 = 270 but they gave me 90 tablets and I had to point out to them the difference. I at point where even if job requires me to use CVS I am going take my business to another pharmacy.
When I call in a prescription refill I have to go there twice in order to get it because the first time they turn you away saying it's not ready and that they're understaffed. This has been going on for years then I return on the second visit and I only get one prescription, and the next day I have to go back and do the same thing for the second prescription. And the cycle repeats itself! I have been there every day this week and I'm completely fed up! It's a nightmare as I'm suffering with back problems. Plus it is a gross inefficiency of my time. The prescriptions were supposed to be on ready fill and that doesn't happen. I am also supposed to get a telephone call when they are ready, and that also never happens. This is the CVS pharmacy Paradise Road Vinnin Plaza Swampscott, Mass.
At approx. 3:30 am this morning I went to the Local CVS (Berryessa Ave.& Capitol Ave. San Jose CA)... Only to be greeted by a handwritten sign saying "Closed til 6:30 am..." The night manager who had just put up the sign turned around and opened up. Inside was a woman who didn't look too comfortable. I was after some Butterscotch for my Wife... gathered 4 bags quickly and went to pay but discovered I didn't have my extra care card. I gave our phone # but it didn't register. We shop at this CVS every day or so (I've been using CVS since it took over Longs). He was obviously in a hurry. I said, "Couldn't you just swipe a card for me?" "System won't let me do it." I didn't disbelieve him, but I said, "Oh come on."
THIS IS WHAT CAME NEXT... "Get the ** out of the store... I know you, you've given me a hard time before." Really? That would qualify me for Sainthood when it comes to this Company. It is now 5:20 am. Sept 4th. I won't name him, only because he may have a spouse or partner, and I wouldn't want to injure an innocent party. Seems to me this Company is doing everything in its power to drive down its own Share Price... Why???
Our 2 privately own pharmacies in Powhatan, VA were bought out by CVS about a month ago. I have never seen such horrible service and ability to refill prescriptions in my life. They actually lie which I find totally appalling. My boyfriend runs upwards of $70,000 in pharmaceutical costs thru the pharmacy a year. Within 2 weeks we had pulled everything from CVS and taken to a local pharmacy in Amelia Courthouse, VA. It's a shame that a large chain pharmacy can still stay in business as inept as they are.
By the end of our 2 weeks, they had said they never received refills, were waiting for drugs to arrive etc. They even ordered a drug called ** that is $5,000 a month through another pharmacy in another town and we had to drive there to get it. I work right next to the CVS on Academy Road and I am recommending to all my customers who are also angry to pull their prescriptions and take them to the Walmart in Powhatan, or the next closest pharmacy. How they can boldly lie to cover up their mistakes, blame everyone else still infuriates me. I honestly hope they do not succeed and Powhatan can be an example of a community pulling together to finally say no to big corporate takeovers.
Firstly let me start by saying that I am getting DISTURBED by the fact that this pharmacy just doesn't care about consumers or the service. It is as if they WANT to go bankrupt. Listen CVS, nobody in their RIGHT MIND is going to wait another 5-7 days to fill a prescription when the next pharmacy over (your buds at Rite Aid or Walgreens) is going to be willing to fill that ** THE SAME DAY and at the very worst THE NEXT DAY. So tired of having to waste MY TIME and my Physician's Time having to call and tell my doctor to change the pharmacy I'm sending my prescription to because the pharmacy is just so damn slow and so damn apathetic to helping me and they just seem like they don't care.
On top of that the pharmacy staff is always so rude and they have no idea what they're talking about. It's like everyone in the pharmacy staff is sniffing the bottles they are supposed to be filling before they come to work and then they decide they're gonna be rude and unhelpful. WE GET IT... YOU'RE BEING PAID, BUT YOUR CUSTOMERS' TIME IS VALUABLE AND WE CAN'T KEEP WASTING IT ON YOUR UNGRATEFUL **. So sick of this pharmacy. I will never go to another one of these ** again in my life. Rite Aid, Walgreens, or Mom and Pops it is, thanks for the learning experience. :D
CVS like to cheat tourist and anyone who don't follow the weekly specials. Their weekly flyer advertise a price online and when you go to buy it is a different price. Thieves.
I have no idea how a pharmacy like this can be in business. It sounds to me it's company wide. When we go to fill my wife's medicine almost every time it's not in stock. We will be told it's being shipped overnight (always a lie). It will end up days if not weeks before we get the medicine. It so funny that people's life's mean nothing to this business. The government needs to hold them accountable. People we need to stop giving them our business.
CVS Pharmacy Company Profile
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