CVS Pharmacy Reviews
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For several years now, CVS has tried to sell 16 refills per year on 30-day prescriptions by refilling them about every 22 days without my permission even though my account is set for no auto refills. They have also refilled a prescription that I no longer take. The company automatically sends these refill requests to the store pharmacy and hides my actual account details from the store pharmacist, who can only see them if they go through a process to open my account and view it. Repeatedly, the pharmacist's attempts to mark my account on their screen as no auto refill gets overridden by corporate. CVS and subsidiaries have been successfully sued many times by Federal and State governments for Medicare/Medicaid fraud and various violations including opioid violations. I need to find an honest corporate pharmacy company.
The CVS Pharmacy is a disgrace. This is the 2nd time I’ve gone there to pick up my prescription to find out they are closed because they don’t have a pharmacist. Customers are relying on their necessary medications and if they don’t have the ability to provide them they shouldn’t accept the prescriptions from the doctors. This is inexcusable.
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Today I realized that the coupons that CVS makes available are truly age discriminatory. In order to meet the requirements of a CVS coupon purchase the buyer must always buy more than one of an item, or buy a larger size of an item. Today I tried to use a coupon for a pain relieving cream. This product comes in 2 sizes and I chose the smaller size. I am a senior citizen and live alone and did not need to buy the large size of almost anything. On other occasions the coupon would require the purchase of 2 or more of the item in order to get the discount. I find this age discriminatory and very offensive. More and more I buy my non prescription items on Amazon or Walmart where coupons are not needed to get a fair price!
Horrible company. They charge your copay cards and do not apply your copies to your deductible. They use all your copay money of your card and then you have to be out of your medicine for the rest of the years. They care more about the money than the customer. Sadly enough they are the only ones that my insurance will let us use because they get a kickback from it. They screw you over and refuse to send your medicines.
My Dr.'s office called in a prescription for me this morning at the CVS. The wrong medication was filled. I contacted my Dr.'s office and asked about the medication mix up. The Dr.'s office informed me that my regular prescription was called in and not the one that I received. I arrived at the Dr.'s office and the receptionist contacted CVS and asked for the pharmacist. I witnessed the pharmacist say to the receptionist that she was the ** pharmacist. She then put the receptionist on hold. That lady was on for 40 minutes or more. I called CVS and was put on hold. My husband called CVS and was put on hold. A pharmacy staff member answered my line and not the receptionist. The pharmacy staff wanted to speak with a Dr. whom was out of the office.
The receptionist responded by saying that she had the Dr.'s credentials and authorization to fill the prescription. The receptionist couldn't get any further with the staff member and asked for both the pharmacy staff member's name and the pharmacist name. The receptionist then called in a new prescription to Publix Pharmacy. My husband called the 1800 SHOP CVS number to report the incident. The representative notified my husband that the prescription can't be filled elsewhere because the wrong medicine and the correct medicine are in the same class and insurance won't pay for it. So, me and my husband went to the CVS to talk to the pharmacist about cancelling the order. A pharmacy staff member told us that the pharmacist was busy and to wait. While waiting, the Police Arrived!
The pharmacist called the police behind the counter and told them that she believed that the customer was attempting to call the prescriptions in. The police came to me and my husband and said that they were called because we were attempting to forge a prescription!!?? I've never been so humiliated! To make matters worse, the Dr.'s office was closed. We couldn't verify at that moment that the Dr.'s office and prescription were both legitimate. The police talked with us further and we were able to vocalize that no one had spoken to us and we wanted to cancel the order to get the correct order elsewhere.
The police went back behind the counter to talk to the pharmacist. I overheard the pharmacist say that I'm a pharmacy tech that works at a pharmacy and she feels that I know how to call in prescriptions. The police made a report. Tomorrow morning I will be at my Dr.'s office and will have them verify to the police that I do have a prescription and then I'm calling a lawyer! Know a good one? P.S. It's day two without my medicine!
I ordered a prescription and twice the store at 12255 S Cleveland Ave Fort Myers changed it without consulting me. The person I spoke to in the pharmacy said they don’t carry my prescription. They had to order it in and they ordered a different product why not order what my doctor prescribed. I called the store at 2403 Cleveland Ave and they had it in stock how could that be. The person in the pharmacy never offered to get what I ordered. They were just fine with me being upset with the way they wanted to do business. I WANT WHAT MY DOCTOR ORDERED. SINCE YOU CAN’T DO IT I WILL GO ELSEWHERE!
Due to a debilitating injury, the drive-through pharmacy sure seemed like a welcomed option, but imagine my dismay, when after being told my prescription would be ready within a few hours, I was later told by the pharmacy staff that they had no idea where my prescription was. This was after telling them what medication I was filling, and what it was for, which was embarrassing, but to top it all off, they had the nerve to ask if I was sure I hadn’t gone to Walgreens instead. There is no nearby Walgreens, and although I didn’t catch the name of the person I handed the prescription to, I was able to describe her, and I knew the exact time I had previously been there. Sadly, my doctor is only at the local office, once per month, and when I called to explain the events to her staff, they were in disbelief as well.
THANK YOU TO MARYLOU! My Husband was discharged from the hospital today and was prescribed a new medication. My frequently used pharmacy did not have it in stock and suggested I call around! I called Washington Avenue in North Haven, CT just about 20 mins before closing. I spoke w/ the pharmacist, MaryLou. She heard the distress in my voice, as I pleaded for her to fill it before closing. All I had to do was call the previous pharmacy back, have them electronically send it to MaryLou at CVS - MaryLou and the staff had to enter it, fill it and have it ready prior to (my pickup) 8:00pm! And, ready it was! So to MaryLou and the entire team working tonight… Ashley, Brittany, Kofi and Larissa. THANK YOU! You Guys Rock!
I just had oral surgery and my doctor prescribed ** and a painkiller. I go there and they tell me it won't be ready for 1 hour. I come back in an hour and they tell me it will take another hour. I complain so they fill it for me. I pay the bill and grab the bag and notice it only has 1 bottle in the bag. I ask where the pain killer is, they tell it's on backorder and they don't know when they will get more in. They apparently didn't think that was important to tell me. Their response was pretty much it sucks to be you! I'm now with a throbbing mouth trying to find another pharmacy that has the pain meds.
The Cashier, ** at 8516 E. Parker Road, St. Paul TX today on 3/16/2023 always smiles and greets us at the window. She is always so kind, patience, and understanding. She has the warmest smile so welcoming we've ever seen. Thank you ** for your encouraging smile to help make our day brighter and brighter.
CVS author review by ConsumerAffairs Research Team
After quiring Target in 2015, CVS is now the largest chain pharmacy in the United States, operating in over 9,000 locations. Its online pharmacy offers services such mobile prescription pickup, discount prescription drugs, new prescriptions and refill management and drug information.
Prescription delivery: CVS offers home delivery for prescriptions and over-the-counter drugs. Consumers will need to create an online account complete with a full health profile, doctor and insurance information. From their online account, they can order prescriptions and choose the home delivery or in-store pickup option.
Family member management: By using their online account, consumers can input family members’ information and manage their prescriptions without going to the store. Families can schedule ongoing prescription refills and take advantage of free home delivery.
Accreditation: CVS is accredited by URAC under five areas of pharmacy. These areas include Community Pharmacy, Pharmacy Benefit Management, Drug Therapy Management, Specialty Pharmacy, Mail Service Pharmacy and the Health Call Center for Pharmacy Advisor counseling program.
Drug information: CVS provides customers with online drug information to keep them informed about the drugs they are taking. Using the drug interaction checker, customers can learn about how different drugs interact with other medications, supplements and vitamins. CVS also provides an online pill identifier where consumers can input pill markings, color and shape to identify the pill.
Mobile app: CVS has a mobile app that can be used to manage online accounts from any Apple or Android mobile device. Customers can use the app to make picking up prescriptions in the store fast and confidential. By clicking the “Pick up prescription” button, the app generates a barcode and a number that the pharmacist can scan to identify your personal information.
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