CVS Pharmacy Reviews

Fred is an outstanding associate and caring for customers is his highest priority.

By far the best CVS Pharmacy- 3943 San Fernando Road, Glendale, CA 91204- I’ve ever been to! The manager ** and the entire team are incredibly helpful, friendly, and genuinely care about their customers. They truly work from the heart and always go above and beyond to provide excellent service. Special thanks to the rest of the staff for their kindness, professionalism, and dedication. Every visit is a great experience because of them. Highly recommended!

Our water would not open, so the very helpful employee Dre opened it for us.

I really like my CVS Pharmacy on Circle in Colorado Springs. It's corporate that I have an issue with. CVS decided to no longer accept RX from my Provider but never told me until the day my meds were due. Corporate never notified me and blamed the store for it. So who is at fault? I've been a customer for years and they told me that I'm not the problem. My Provider claims to not know what's going on. Ugh. Is it the store or corporate?

For Kristen and Angela at CVS Pharmacy in Southampton, New York. There are places in this world where mercy does not announce itself. It does not always arrive with stained glass, organ music, or a choir singing from the rafters. Sometimes mercy stands beneath the fluorescent lights of a pharmacy in Southampton, New York, wearing a name tag, answering phones, checking prescriptions, fielding questions, and quietly keeping watch over the fragile human beings who come to the counter hoping someone competent and kind is paying attention. At CVS Pharmacy in Southampton, that person is Kristen.

I had two prescriptions to pick up at CVS, 11120 Patterson Ave which opens at 8:00. Today they opened at 9:04 because they didn't have a pharmacist until then. They didn't let anyone know. A sign on the pick up window would be nice. I have asked twice for a non child proof bottle and am still receiving child proof bottles.

Purchased 4 gift cards from CVS and THREE of them had no balance when the recipient attempted to use them. I thought, "Phew, I actually kept my receipt and activation cards", but NOPE, that meant absolutely nothing. I don't even know why they provide them because they do nothing. CVS did an "investigation" and found that they weren't liable. Not at all a conflict of interest to conduct an investigation on yourselves, right? I called the vendors, and all 3 said that the issue is with the CVS card, but they still refused any responsibility and offered no solution. So, not only did those recipients receive no gift, but I am out $300! I will never purchase third-party gift cards again, especially not from CVS.

The only reason I use CVS pharmacy is because I am forced to use CVS pharmacy through my work insurance. I cannot stand the CVS pharmacy. It is a never-ending series of issues... this month they had to do a manual override to get the prescription to fill... last month it had to be mailed, but the month before that it had to be filled in-store, but the month before that it had to be mailed. They are the WORST. I wish anyone involved with CVS pharmacy would have to use CVS pharmacy solely. I have a sneaking suspicion none of them use CVS pharmacy at all.

Hi. I had an issue today with the CVS Pharmacy on Godwin Blvd regarding my Zoloft rx. They claimed that they could not break it down from a 90 day supply to a 30 day supply when they have done so on numerous occasions before

The virtual assistant for CVS pharmacy is awful. I called with a fairly urgent question for the pharmacist about a medication and there was no way to be connected with a person. After wading through many minutes of options and the AI assistant misunderstanding what I wanted, I was able to leave a voicemail only. What a horrible user experience CVS pharmacy has become.

The pharmacy tech Kayla at the store on 87th and Stony Island is very rude. She does not explain things correctly and get frustrated when questioned. She charges your card on file without authorization, when she’s questioned she states, "I’ll just refund it!" The delivery service which is used by CVS is terrible, when questioned about the service the response is once the medication has left their facility it is out of their control! What kind of stuff is that??? Why are you using that service, why are you not held liable for customers medications? Overall the store on 87th staff needs an overhaul from the pharmacy to the front cashiers. It’s never anyone at the cash register up front, I thought it was self checkout, lo and behold it wasn’t… The cashier was standing in the corner by the coolers texting on her phone! Terrible, terrible service, I would give it 0 stars if it were available!

The absolute worst treatment from a retail store of any description I've ever experienced in my lifetime of 64 yrs. The personnel at the front and rear counters are verbally polite and friendly like anywhere else, except: It takes a whole different twilight zone turn south once you leave the store. You find out you're not allowed to call anyone in the store on your telephone to speak with anyone. Especially the Pharmacist for god's sake!!! -- Who the hell is more necessary to speak to in the whole store???! - in any pharmacy??? You're forced to be at their mercy and wait until they feel like calling you back.

I visited this CVS recently and, while the store was clean and I was able to find what I needed, I was extremely disappointed and disturbed by what I witnessed. I saw an older male employee yelling and using profanity toward a much younger employee who appeared to be a teenager. The interaction was uncomfortable, upsetting, and completely unprofessional. The younger employee appeared distressed, and it was heartbreaking to watch someone who may have been new to the workforce being spoken to in that manner.

The worst pharmacy in the world. It's all run by machines that constantly have glitches, and the pharmacists (and I quote) "can't do nothing." They show no sympathy and really don't care if you live or die. They waste your time and do nothing. If you complain about the system they take it personally and get angry. Some of the checkout people are nice, but on the whole--unbelievably terrible!

I have just had surgery. Dr called in a script to the pharmacy. I and my wife were driven back home after surgery. Asked the driver to take us by the pharmacy to pick it up. No problem. Got them almost 2 hours after leaving the hospital. Pharmacy does not have the medicine, does not know when they will get it, told me I could call around and see if I could locate it. Have it transferred over and they will fill it. 1) Not my job. 2) Why didn't you tell the dr you didn't have it and suggest another med to use that you had. Your service is beyond suck.

Poor service, ignored calls, never returning. Unprofessional staff and terrible service. Ignored requests and poor customer service. Long wait, no help, very disappointing. Prescription transfer nightmare. Avoid. Rude staff, poor communication, won't return.

Terrible. CVS carries Green Dot Debit card, store activated it with $150. Card number not recognized by Greendot. Greendot reviews are overwhelmingly negative. CVS washed their hand of this sale with one comment by same guy who sold me the card this AM by muttering "Customers are difficult today". Store manager came by to "help" and went away "unavailable". Greendot.com is the worse offender here, CVS in my judgement is an accomplice.

CVS Caremark will lie to you! I contacted them about a denial of a prescription. I have been taking the medication for over a year without any issue, and Caremark suddenly denied it. I was lied to and given four different explanations by the. customer service staff. When I rejected the explanation and asked for an escalation, they would tell me a completely different story. I have now spent over three hours on the phone trying to resolve the issue, and fully expect someone to come online and give me a different story. This has to be the worst customer service in the history of man. If I could give them negative numbers in a review, I would give them a -10.

Impossible to talk with pharmacy by phone. Some issues require a human interaction, but you won’t get that at CVS. Just an endless loop of useless phone prompts.

I got a text at 10:22, your prescription is ready. I had PT at 12:40 so figured I would pick up on my way home. 40 minutes later, I was finally served. The text did NOT say, "We are closed between 1:30 and 2 PM." So I sat there for 30 minutes. Unacceptable, how much effort is to include a banner on a text like that saying pharmacy is closed between these hours? Also I have tried many times to change my account to my phone number. 4 years after separation CVS still has my account listed in her name. I have spoke to many people. Unacceptable.

Sherry is fantastic at Hardeeville!!!! She understands what I was looking for ..

Around 4pm..No one in the store but me and the person pulling price tags...I ask her about the item I was looking for..She said if we have it it will be with the rest of them.. Then a customer came up so I waited till she come and ask again if she could see if they carry that certain one..She was one aisle over from where I ask her to help me...So I told her I would look it up on their computer...I could not find the brand...She then said, "People steal!!" I guess she was telling they might have stole all the eyeliner I was looking for!! I said never mind, I will order it online from someone else!!! She still did not offer to help me!!

CVS pharmacy overcharge your scripts. They were basically stealing money from you. I went in there and with the good RX for one month supply they wanted to charge me $30 at Acme with good RX one month supply was $14. Do not use CVS pharmacy for anything if you have a choice they are crooks. They are basically theft by deception. They are stealing your money people.

Nasty personnel. Suddenly changes in pharmacy's open hours despite their claim to being open 24 hours 7 days a week.

I had kidney stones and had just left the ER. They called in 3 prescriptions to deal with the pain. The CVS in our area was closed so we called the CVS in Santee (24) hours, they said they would transfer the 3 prescriptions and to drive there (35) minutes. We were there over 1 hour, they only found 1 prescription and said it was a schedule 2 narcotic so they would not transfer it. We wasted hours and I suffered all night as a result! Would NEVER go to CVS ever again.

I’ve been going to this pharmacy for a little over three years, recently moved to the five points area and now I have been getting my refills taken care of at the CVS on Whitesburg. I can say that I see a gigantic difference in customer quality. CVS on Oakwood really needs to take lessons from the CVS on Whitesburg. The CVS on Oakwood, have some of the rudest employees…. They never answer their phone, when a prescription is ready they do not inform you, that it is ready.

After wearing a pain pump for ten years I have a medical necessity for buprenorphine. Prescription delivered on June 5th as of the 10th will not dispense. This after a couple of years visiting every month.

Things were good for a long time. However, over the last 6 months or so, I've had a hard time getting my prescriptions filled--whenever I have multiple prescriptions to fill, it seems there is always one or two that doesn't get filled. However, when I show up to pick up my prescriptions, they are able to fill the missing one(s) so I don't understand why they weren't able to fill them before I arrived to pick them up other than they are being put on hold and forgotten. I asked about the issue and was pretty much told it was my fault because I should be notified when there is a problem, and I'm not being notified. The staff are rude when there is a problem and there is no effort to provide any degree of customer service when trying to address problems. The general attitude of their staff is, "It's not my problem, so I don't care."

Last night, I went to have a prescription of Wellbutrin filled. This morning, 6/9, I noticed the dosage was incorrect. The dosage was 75mg, instead of 150mg. I immediately called the CVS Pharmacy on Union to notify them and ask them to fill the appropriate prescription at no cost to me. The technician told me it was not the wrong prescription just the wrong dosage. I informed her that constitutes as the wrong prescription if the dosage is incorrect. I asked to speak to the pharmacist. I waited 20 minutes and she never came on the line.

The last time I purchased a prescription from CVS, it was for only $0.52, so I paid cash. The pharmacist told me that she could not make change for the amount. Why? Because CVS no longer gave them pennies. I know that the decision to stop producing pennies has been made, but that does not mean that they are no longer legal tender, and millions of them are still in circulation. SO, if CVS decides to no longer use pennies, they why do they have a prescription that they price at 52 cents? The main reason that pennies had not been eliminated before was the impact that would cause. Prices, taxes, etc would have to be set to the nearest nickel. Rounding in not the answer - just keep the pennies. DUH! So my purchase ended up costing me 55 cents. Not a lot of money, but multiplied by hundreds of thousands, it adds up quickly and again, the consumer loses. CVS is the only company that I have had this issue with so far.

I stopped by the Richland PA store to pick up a prescription. I was the only person in line. The four people behind the counter each looked at me numerous times, saw me and ignored me. I left the store, called the complaint line, filed a formal complaint. And not response. When I called corporate for a follow up the call center said CVS has a policy that they do not talk to customer or respond to complaints. I have moved my prescriptions to another pharmacy. Do not use CVS.

Will never shop there again... I purchased 4 Amazon gift cards $100 each. 2 of gifts card being defective with the code not being printed on the card. The product was defective coming to the store. I did bring to the store my receipt and gift card with the problem....and they refused to replace for me the card or return money back to me! I basically lost $200.

My husband became a hospice patient 4 weeks ago today. Because he's progressing quickly, they have had to increase his pain meds multiple times. Every single time it's been a hassle because the pharmacist is uncaring and in my opinion too lazy to make any effort at all to help customers. My husband's hospice nurse called him to try to help me resolve getting his new dosage and was met with the same attitude. The pharmacist told him at one point I will try the override one more time and that's it!

I am completely done with this location and will be moving all of my prescriptions to a different pharmacy after today. I arrived at the pharmacy department at 3:23 PM, and the experience was awful from start to finish. First, there was absolutely nobody at the counter to explain the new computer registration and pickup procedure they’ve implemented. Four of us were just standing there waiting in line. Finally, a young man came to the desk and told us we had to register on the screen. Even though I finished registering first and was at the front of the line, the employee ignored me and took care of the people behind me first. I don't know if he skipped over me because I am a man and he wanted to assist the women first, or if it was because I am **, but keeping me waiting after I was first in line was incredibly unprofessional.

Oakland Maryland- new pharmacist is either incompetent, over his head or criminal. The pharmacy withheld a cancer medication for my husband, lied about a prescription availability, attempted to charge Medicare hundreds of dollars for the medication That showed a 0 copay, and demanded he pay full price for it before he could receive it, bagged up and waiting at the counter.

I was told today by the CVS pharmacy in old Saybrook ct that they would not fill my prescription because they felt the dosage was too high. I asked them on what grounds since they haven’t seen nor do they have my medical records and my dr sees me every 6 months. I was told that she knows more than the dr. They even refused to call my dr. When I called my dr’s office the nurse said she would like to tell me what she thought of them but we were on a recorded line. In ten minutes all my prescriptions were transferred to Walmart and the one in question was filled with a smile and courtesy in 15 minutes. CVS is arrogant and not customer friendly.

1. Am filing this complaint because the level of inconsistency at CVS 10970 /305 E 86th St is deeply concerning- probably potentially harmful to customers/patients*. To be clear: the front store staff is excellent, courteous, & helpful. = My concerns are specifically with the pharmacy ops and management. Over an extended period: repeated inconsistencies involving communication, pickup info, responsiveness, & general professionalism. The issue is not one isolated mistake; it is a pattern of contradictory info & unreliable handling that has become increasingly troubling over the past 3 years.

You cannot refill a prescription when calling CVS because the AI does not allow you to do this! If you keep repeating what you need it will not fill your prescription! When using the CVS app it makes you have to create a new password and then it will not accept the new password several times. You have to wait for at least 30 to 45 minutes to get your prescriptions at the drive-up window at cvs. This is a horrible customer service experience one of the worst in the world ever. Hate using this company.

I recently had a dental surgery, and was given at least 2 different sets of instructions for my anti-biotics. I called today to try to clarify which were the right instructions. I spoke to a man named Jeff who was extremely rude, and barely let me get a word in edgewise, The instructions on the bottle said to take every 8 hours (The doctor who prescribed it to me said to take in in the morning and at night), and was treated like an idiot because I didn't know that 8 hours apparently meant around 6 hours. He kept repeating that if it made me feel more to get up in the middle of the night to take a dose I could (while saying that he wouldn't). I was looking for instructions, not "what made me feel comfortable".

The pharmacy area person for pick up today May 11, 2026 at 3:35 was not kind at all.