CVS Pharmacy

For several years now, CVS has tried to sell 16 refills per year on 30-day prescriptions by refilling them about every 22 days without my permission even though my account is set for no auto refills. They have also refilled a prescription that I no longer take. The company automatically sends these refill requests to the store pharmacy and hides my actual account details from the store pharmacist, who can only see them if they go through a process to open my account and view it. Repeatedly, the pharmacist's attempts to mark my account on their screen as no auto refill gets overridden by corporate. CVS and subsidiaries have been successfully sued many times by Federal and State governments for Medicare/Medicaid fraud and various violations including opioid violations. I need to find an honest corporate pharmacy company.

The CVS Pharmacy is a disgrace. This is the 2nd time I’ve gone there to pick up my prescription to find out they are closed because they don’t have a pharmacist. Customers are relying on their necessary medications and if they don’t have the ability to provide them they shouldn’t accept the prescriptions from the doctors. This is inexcusable.

Today I realized that the coupons that CVS makes available are truly age discriminatory. In order to meet the requirements of a CVS coupon purchase the buyer must always buy more than one of an item, or buy a larger size of an item. Today I tried to use a coupon for a pain relieving cream. This product comes in 2 sizes and I chose the smaller size. I am a senior citizen and live alone and did not need to buy the large size of almost anything. On other occasions the coupon would require the purchase of 2 or more of the item in order to get the discount. I find this age discriminatory and very offensive. More and more I buy my non prescription items on Amazon or Walmart where coupons are not needed to get a fair price!

Horrible company. They charge your copay cards and do not apply your copies to your deductible. They use all your copay money of your card and then you have to be out of your medicine for the rest of the years. They care more about the money than the customer. Sadly enough they are the only ones that my insurance will let us use because they get a kickback from it. They screw you over and refuse to send your medicines.

My Dr.'s office called in a prescription for me this morning at the CVS. The wrong medication was filled. I contacted my Dr.'s office and asked about the medication mix up. The Dr.'s office informed me that my regular prescription was called in and not the one that I received. I arrived at the Dr.'s office and the receptionist contacted CVS and asked for the pharmacist. I witnessed the pharmacist say to the receptionist that she was the ** pharmacist. She then put the receptionist on hold. That lady was on for 40 minutes or more. I called CVS and was put on hold. My husband called CVS and was put on hold. A pharmacy staff member answered my line and not the receptionist. The pharmacy staff wanted to speak with a Dr. whom was out of the office.

I ordered a prescription and twice the store at 12255 S Cleveland Ave Fort Myers changed it without consulting me. The person I spoke to in the pharmacy said they don’t carry my prescription. They had to order it in and they ordered a different product why not order what my doctor prescribed. I called the store at 2403 Cleveland Ave and they had it in stock how could that be. The person in the pharmacy never offered to get what I ordered. They were just fine with me being upset with the way they wanted to do business. I WANT WHAT MY DOCTOR ORDERED. SINCE YOU CAN’T DO IT I WILL GO ELSEWHERE!

Due to a debilitating injury, the drive-through pharmacy sure seemed like a welcomed option, but imagine my dismay, when after being told my prescription would be ready within a few hours, I was later told by the pharmacy staff that they had no idea where my prescription was. This was after telling them what medication I was filling, and what it was for, which was embarrassing, but to top it all off, they had the nerve to ask if I was sure I hadn’t gone to Walgreens instead. There is no nearby Walgreens, and although I didn’t catch the name of the person I handed the prescription to, I was able to describe her, and I knew the exact time I had previously been there. Sadly, my doctor is only at the local office, once per month, and when I called to explain the events to her staff, they were in disbelief as well.

THANK YOU TO MARYLOU! My Husband was discharged from the hospital today and was prescribed a new medication. My frequently used pharmacy did not have it in stock and suggested I call around! I called Washington Avenue in North Haven, CT just about 20 mins before closing. I spoke w/ the pharmacist, MaryLou. She heard the distress in my voice, as I pleaded for her to fill it before closing. All I had to do was call the previous pharmacy back, have them electronically send it to MaryLou at CVS - MaryLou and the staff had to enter it, fill it and have it ready prior to (my pickup) 8:00pm! And, ready it was! So to MaryLou and the entire team working tonight… Ashley, Brittany, Kofi and Larissa. THANK YOU! You Guys Rock!

I just had oral surgery and my doctor prescribed ** and a painkiller. I go there and they tell me it won't be ready for 1 hour. I come back in an hour and they tell me it will take another hour. I complain so they fill it for me. I pay the bill and grab the bag and notice it only has 1 bottle in the bag. I ask where the pain killer is, they tell it's on backorder and they don't know when they will get more in. They apparently didn't think that was important to tell me. Their response was pretty much it sucks to be you! I'm now with a throbbing mouth trying to find another pharmacy that has the pain meds.

The Cashier, ** at 8516 E. Parker Road, St. Paul TX today on 3/16/2023 always smiles and greets us at the window. She is always so kind, patience, and understanding. She has the warmest smile so welcoming we've ever seen. Thank you ** for your encouraging smile to help make our day brighter and brighter.