CVS Pharmacy Reviews

I totally love the pharmacist! She's always helpful with my prescriptions and knowledgeable with interaction with multiple prescriptions! She's the best! Now I feel her staff needs to take a class or common sense on how to deal with customers because I feel everyone except for pharmacist, needs to be better with customers! Nothing one time has the usual personnel has said hello, how's your day, anything to make a customer feel accepted, welcomed, much less ask questions! That's why I love the pharmacist because she makes us all feel comfortable asking questions about medications I'M PAYING FOR!! PHARMACIST GREAT but staff needs an adjustment with attitude!!

I like the staff that works at the CVS off Venice blvd. I've been going there for a couple of years, every time I'm in town and I need a refill the staff always goes above and beyond when it comes to answering my questinons and filling my perscriptions. Thanks Ramin and Dustak. You guys are the best.

My CVS pharmacy is in Malibu, CA on Malibu Road next to Ralph’s Fresh Fare. It is the most wonderful pharmacy ever. Everyone is so nice and friendly. And FAST and super efficient. The pharmacists are extremely knowledgeable and helpful. I recommend this CVS pharmacy wholeheartedly.

By far the best CVS Pharmacy- 3943 San Fernando Road, Glendale, CA 91204- I’ve ever been to! The manager ** and the entire team are incredibly helpful, friendly, and genuinely care about their customers. They truly work from the heart and always go above and beyond to provide excellent service. Special thanks to the rest of the staff for their kindness, professionalism, and dedication. Every visit is a great experience because of them. Highly recommended!

I really like my CVS Pharmacy on Circle in Colorado Springs. It's corporate that I have an issue with. CVS decided to no longer accept RX from my Provider but never told me until the day my meds were due. Corporate never notified me and blamed the store for it. So who is at fault? I've been a customer for years and they told me that I'm not the problem. My Provider claims to not know what's going on. Ugh. Is it the store or corporate?

This was my first and last time using this service. I am writing to formally complain about a recent, highly unacceptable experience with CVS same-day delivery. I ordered urgent, necessary items that were ultimately delivered to an entirely incorrect address in a different neighborhood. The error was immediately obvious from the delivery photo confirmation.

If you need medications please take your business elsewhere. The staff and pharmacist ABRAHAM are some of the most unprofessional people that I have had the displeasure to deal with. The Pharmacist at any given time just because he doesn't like the way your doctor wrote the presentation WILL REGUSE TO FILL OUT no matter if the med is maintenance or not. Even after you explain to him how badly or how urgent it is that you take the medication. HE JUST DOESN'T CARE AT ALL. So please take it from me... Another Healthcare provider that has been in the medical field to go elsewhere to get your meds filled. I have also spoken to the headquarters and management team at CVS and they don't care either. If there were an option for ZERO stars I would choose this.

It is nearly impossible to reach a human being when calling CVS. I needed to speak with a pharmacy member with questions about my RX and there is no way to connect with a person. They use this dumb AI chatbot that is not helpful or you can leave a voicemail. That’s it. Literally can’t ask a question about my meds/drug interactions/side effects etc.

I've been trying to get my meds for almost 2 weeks. They tried telling me it's backordered the entire time. I looked on their app, it says they have it on hand along with all the others in my area. It's a mental health medication. They never said it was backordered until 2 days ago. They just keep changing pick up date. No call, no concern. They said I had to ask them to help me locate some. They don't care I went without for 11 days or how I need to restart them or the mental anguish it causes to go without. Just attitude. Which isn't helpful for anyone.

This is the most ridiculous thing I have ever seen. I'm standing in line at the pharmacy, and I'm looking at what those four people have to do to pull the prescriptions. They have to go to the letter and then yank out all of the prescriptions from a bin to find the proper one, and then they have to put them all back. It's the most inefficient system I have ever seen. No wonder people get mad at these poor people that are pulling the drugs. It's not their fault that the system is totally ridiculous. Why don't you guys automate your system? You're not only putting customers through the inconvenience, but you're allowing your people to be ridiculed and being yelled at. I am shocked that a company as big as CVS is still using such a stupid system.

This has to be the worst CVS around. If 0 stars were available that's what they'd get. Drive thru line takes and easy 30min to get to the window for pickup. Inside is a complete ** show. Rite Aid was way better. Will be looking elsewhere for prescriptions to be filled.

This review is regarding CVS Specialty Pharmacy. I have never encountered such disregard and efficiency when you request something from they. Just needed an email stating that they provide a specific medication to my son only. I have spent 3 days, several times a day and constantly being forwarded from one department to another. They have no empathy for caregivers and give different answers just for a simple email. I’ve been told that I need a POA for my son amongst other things. Although another pharmacy that provides 13 prescriptions sent the email to me in 5 minutes. This pharmacy is on day 3 and still can’t provide the information. The other pharmacy doesn’t carry the medication therefore I had to utilize CVS for it. They’re pleasant but not helpful. I would never recommend them to anyone.

CVS business practice are horrible! Pharmacy no longer answers phone! You leave message and wait for call back! They could not get me a drug I needed to take before surgery! Had to go to a different town! You pick up prescription have to enter all info before you see a person! The staff at stores are very nice but there is no longer a personal touch and no relationship with pharmacist.

I was very disconcerted when I went to pick up a prescription that my doctor sent in to the CVS in Boston. The pharmacist there had some questions about how the doctor ordered me to take the rx. He was under prescribing the medication according to the suggested dosing. She then asked me what it was for. Once I told her what my doctor suggested it for, she stated she could not fill the rx. Since when do pharmacists over-ride a doctor’s medical expertise. In addition, the pharmacist does not know anything about my medical history or other medications to decide what I should or should not take. Hence, since she refused to fill the rx, I went to another source that would happily fill it for me without any questions.

If I could give them a zero that would be too much. Let me begin with I have been a RN 20+ years. I have been an advocate for the health care system and cultural competence that I know has a very strong impact on health and quality care. Although I've had my own ailments, migraines being one, I have remained well for many years, standing my ground against COVID-19 and traveling the country assisting other providers against this threat.

The best CVS pharmacy and pleasant. Very good. Team is fast and friendly. Thank you so much.

I am ALREADY over CVS. I am a new patient trying to transfer my RX to the CVS pharmacy, and not only am I unable to do that due to being interrogated by the AI non human phone system, I called the front store to transfer me to to the pharmacy and was told they can no longer do that. WHAT!!! And WHY??? Where has customer service gone? ESPECIALLY when it comes to your health and medications! I give CVS customer service a -10 or -5 stars. That is NOT customer service to be 1. Put on eternal hold by a machine. 2. Told you cannot be transferred to a human. 3. Have to leave a message because the pharmacy does not want to answer the phone and 4. Wasting a customer's time trying to get basic things done that the pharmacy calls themself qualified to do such as HELP customers.

My doctor left a prescription with CVS on Aug. 15, but the pharmacy was closed. I followed up the next day with CVS customer service. Everyone was helpful and courteous but provided incorrect info regarding the delivery. I was told the delivery would arrive in 1-2 hours (it was before 11:00 am) and a signature would be required (which turned out to be untrue). Instead, the driver left my prescription on top of the mailbox and did not bother to ring the bell (which is next to the mailbox) to let me know the package had arrived. I collected it at 6 pm. I see why the service has such awful reviews. They did their best to earn it.

I had two prescriptions to pick up at CVS, 11120 Patterson Ave which opens at 8:00. Today they opened at 9:04 because they didn't have a pharmacist until then. They didn't let anyone know. A sign on the pick up window would be nice. I have asked twice for a non child proof bottle and am still receiving child proof bottles.

Purchased 4 gift cards from CVS and THREE of them had no balance when the recipient attempted to use them. I thought, "Phew, I actually kept my receipt and activation cards", but NOPE, that meant absolutely nothing. I don't even know why they provide them because they do nothing. CVS did an "investigation" and found that they weren't liable. Not at all a conflict of interest to conduct an investigation on yourselves, right? I called the vendors, and all 3 said that the issue is with the CVS card, but they still refused any responsibility and offered no solution. So, not only did those recipients receive no gift, but I am out $300! I will never purchase third-party gift cards again, especially not from CVS.

The only reason I use CVS pharmacy is because I am forced to use CVS pharmacy through my work insurance. I cannot stand the CVS pharmacy. It is a never-ending series of issues... this month they had to do a manual override to get the prescription to fill... last month it had to be mailed, but the month before that it had to be filled in-store, but the month before that it had to be mailed. They are the WORST. I wish anyone involved with CVS pharmacy would have to use CVS pharmacy solely. I have a sneaking suspicion none of them use CVS pharmacy at all.

Hi. I had an issue today with the CVS Pharmacy on Godwin Blvd regarding my Zoloft rx. They claimed that they could not break it down from a 90 day supply to a 30 day supply when they have done so on numerous occasions before

The virtual assistant for CVS pharmacy is awful. I called with a fairly urgent question for the pharmacist about a medication and there was no way to be connected with a person. After wading through many minutes of options and the AI assistant misunderstanding what I wanted, I was able to leave a voicemail only. What a horrible user experience CVS pharmacy has become.

The pharmacy tech Kayla at the store on 87th and Stony Island is very rude. She does not explain things correctly and get frustrated when questioned. She charges your card on file without authorization, when she’s questioned she states, "I’ll just refund it!" The delivery service which is used by CVS is terrible, when questioned about the service the response is once the medication has left their facility it is out of their control! What kind of stuff is that??? Why are you using that service, why are you not held liable for customers medications? Overall the store on 87th staff needs an overhaul from the pharmacy to the front cashiers. It’s never anyone at the cash register up front, I thought it was self checkout, lo and behold it wasn’t… The cashier was standing in the corner by the coolers texting on her phone! Terrible, terrible service, I would give it 0 stars if it were available!

The absolute worst treatment from a retail store of any description I've ever experienced in my lifetime of 64 yrs. The personnel at the front and rear counters are verbally polite and friendly like anywhere else, except: It takes a whole different twilight zone turn south once you leave the store. You find out you're not allowed to call anyone in the store on your telephone to speak with anyone. Especially the Pharmacist for god's sake!!! -- Who the hell is more necessary to speak to in the whole store???! - in any pharmacy??? You're forced to be at their mercy and wait until they feel like calling you back.

Fred is an outstanding associate and caring for customers is his highest priority.

I visited this CVS recently and, while the store was clean and I was able to find what I needed, I was extremely disappointed and disturbed by what I witnessed. I saw an older male employee yelling and using profanity toward a much younger employee who appeared to be a teenager. The interaction was uncomfortable, upsetting, and completely unprofessional. The younger employee appeared distressed, and it was heartbreaking to watch someone who may have been new to the workforce being spoken to in that manner.

The worst pharmacy in the world. It's all run by machines that constantly have glitches, and the pharmacists (and I quote) "can't do nothing." They show no sympathy and really don't care if you live or die. They waste your time and do nothing. If you complain about the system they take it personally and get angry. Some of the checkout people are nice, but on the whole--unbelievably terrible!

I have just had surgery. Dr called in a script to the pharmacy. I and my wife were driven back home after surgery. Asked the driver to take us by the pharmacy to pick it up. No problem. Got them almost 2 hours after leaving the hospital. Pharmacy does not have the medicine, does not know when they will get it, told me I could call around and see if I could locate it. Have it transferred over and they will fill it. 1) Not my job. 2) Why didn't you tell the dr you didn't have it and suggest another med to use that you had. Your service is beyond suck.

Poor service, ignored calls, never returning. Unprofessional staff and terrible service. Ignored requests and poor customer service. Long wait, no help, very disappointing. Prescription transfer nightmare. Avoid. Rude staff, poor communication, won't return.

Our water would not open, so the very helpful employee Dre opened it for us.

Terrible. CVS carries Green Dot Debit card, store activated it with $150. Card number not recognized by Greendot. Greendot reviews are overwhelmingly negative. CVS washed their hand of this sale with one comment by same guy who sold me the card this AM by muttering "Customers are difficult today". Store manager came by to "help" and went away "unavailable". Greendot.com is the worse offender here, CVS in my judgement is an accomplice.

CVS Caremark will lie to you! I contacted them about a denial of a prescription. I have been taking the medication for over a year without any issue, and Caremark suddenly denied it. I was lied to and given four different explanations by the. customer service staff. When I rejected the explanation and asked for an escalation, they would tell me a completely different story. I have now spent over three hours on the phone trying to resolve the issue, and fully expect someone to come online and give me a different story. This has to be the worst customer service in the history of man. If I could give them negative numbers in a review, I would give them a -10.

Impossible to talk with pharmacy by phone. Some issues require a human interaction, but you won’t get that at CVS. Just an endless loop of useless phone prompts.

I got a text at 10:22, your prescription is ready. I had PT at 12:40 so figured I would pick up on my way home. 40 minutes later, I was finally served. The text did NOT say, "We are closed between 1:30 and 2 PM." So I sat there for 30 minutes. Unacceptable, how much effort is to include a banner on a text like that saying pharmacy is closed between these hours? Also I have tried many times to change my account to my phone number. 4 years after separation CVS still has my account listed in her name. I have spoke to many people. Unacceptable.

Sherry is fantastic at Hardeeville!!!! She understands what I was looking for ..

Around 4pm..No one in the store but me and the person pulling price tags...I ask her about the item I was looking for..She said if we have it it will be with the rest of them.. Then a customer came up so I waited till she come and ask again if she could see if they carry that certain one..She was one aisle over from where I ask her to help me...So I told her I would look it up on their computer...I could not find the brand...She then said, "People steal!!" I guess she was telling they might have stole all the eyeliner I was looking for!! I said never mind, I will order it online from someone else!!! She still did not offer to help me!!

CVS pharmacy overcharge your scripts. They were basically stealing money from you. I went in there and with the good RX for one month supply they wanted to charge me $30 at Acme with good RX one month supply was $14. Do not use CVS pharmacy for anything if you have a choice they are crooks. They are basically theft by deception. They are stealing your money people.

For Kristen and Angela at CVS Pharmacy in Southampton, New York. There are places in this world where mercy does not announce itself. It does not always arrive with stained glass, organ music, or a choir singing from the rafters. Sometimes mercy stands beneath the fluorescent lights of a pharmacy in Southampton, New York, wearing a name tag, answering phones, checking prescriptions, fielding questions, and quietly keeping watch over the fragile human beings who come to the counter hoping someone competent and kind is paying attention. At CVS Pharmacy in Southampton, that person is Kristen.

Nasty personnel. Suddenly changes in pharmacy's open hours despite their claim to being open 24 hours 7 days a week.