Publix Pharmacy

I have been a Publix grocery shopper all my life. I started using their pharmacy about eight years ago. I became friends with one of the managers who told me if a pharmacist at Publix doesn’t want to fill a controlled substance, they tell the patient they are out of stock. Pharmacy managers are no longer allowed to order stock. In Florida, all pharmacies were told their stock of ** 30 mg is being reduced by 60%.

Brandon the pharmacist is making up his own policies. I transferred all my medicine for my family 3 weeks ago. When I called to find out what I needed to do to transfer he said we could do it over the phone and they would get everything from CVS who we were using previously. I had to list all the medications for all of us. Which I did.

I am a veterinarian in Jacksonville, Florida. I have had substandard customer service from the pharmacy associates at store #1037 (Normandy Crossing) on numerous occasions (one word answers, not filling a script for 4-6 DAYS, being sullen to myself and other customers,) being "out of" certain meds, not even understanding pharmacy laws and scripts (Jeff?). The pharmacists themselves have been very pleasant, but they are not the ones we often have to deal with; the last straw is that twice in the last WEEK I have had to leave a phone message for the pharmacist to PLEASE CALL ME BACK as I have a question about both mg strength/availability and size of tablet for a patient.

Waited 4 days twice for critical blood pressure medication. Ever since Publix switched to warehouse shipping twice a week... If you need a script you are looking at least 3 days or more. This is pathetic for critical medication. I trusted them and years ago they cared about customer service. I worry about older customers who would just wait and then something could happen to them. Shame on you Publix cutting cost over customers' health. I’m switching all my scripts back to CVS.

Pharmacists compared prices for me before filling the medications ins. vs cash. Seemed very caring and when doctor left off something with instructions, she called him directly and made sure everything was understood before giving me the prescriptions. I didn't feel like just another number.

They are constantly changing staff since they opened. They have on many occasions messed up my scripts. They have a sync program, however it has been over a year that it has not worked. I have brought some of my concerns up with the corporate office, they didn't even give me the time of day. They are getting worse with time.

We've used Publix for 3 years after moving to FL. It's hit and miss at times with associates and how they treat customers! I called today to see if my 84 yr old grandfather's meds were available and the Pharmacist KRIS/CHRIS said she refused to give me any further information over the phone like the name of the med. Which I KNOW is potassium! My grandpa has NO NARCS so not sure what the hold up is! She never asked me anything except a first and last name and I KNOW you're supposed to give the birthday, etc not was never asked that! She was rude and began talking about me! Asked me if I had a POA to give out the medicine available name. I guess customer service has went out the window year after year. Never wonder why there's abandoned buildings around your city because 9/10 customers Left! NOT A HAPPY CUSTOMER PUBLIX!!!

117th and 104th street Publix in Kendall. I called to ask a few questions on pricing and the girl in the pharmacy who answered would not let me speak. She kept talking over me and was condescending and rude. She felt the need to explain to me how a cellphone and apps works when all I needed was a price. She must feel that everyone who calls is in need of her wisdom because no one else can operate a phone. Not the first time people in this pharmacy have been rude. That's why I go elsewhere, this is just convenient because I live next door, I'm trying the extra distance to another pharmacy.

I went to Emergency December 11 blooding. Very bad because my high blood pressure and was 30 pills. Today I was preparing my pills and I noticed 5 less. Instead of gave me 30 that day they just gave me 24. I went today asking, begging for at least 3 until I can talk to my doctor they told me not “I am sorry. Why you wait until Saturday. I can’t give you any because the prescription was from the Emergency room." I was a client since that pharmacy was inaugurated. Thank you for your attention. Any time please I need the answer.

The medicine my son needed they didn't have in stock. I understand how this works since I used to work in a pharmacy. He couldn't tell me when the medicine would be in a day, three days, a week, an estimate would have been helpful. Instead I felt like I bothered him by asking the question. I will never ever fill another prescription there. I went to Walgreens and they filled it in 15 minutes.