Publix PharmacyConsumerAffairs Unaccredited Brand
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I have been a customer at the Publix Pharmacy for the last 6? Years since Publix required us to use their Pharmacy if you were an associate. My husband had 30 years with Publix and he just retired. I'm on disability and am on PM which requires pain control meds as well as the other meds I get filled every month. I've always loved my pharmacist and excellent pharmacy text. I had good relationship which we all treated each other with respect. Recently the Pharmacist have changed. My first PM Rxs were filled except for one that wasn't covered. They gave me my Rx back and I was told to check with Doctor for a new Rx that was covered. I had to go the next day to my physician's office and they changed it to a Rx they knew was covered. I returned to Publix Pharmacy but the pharmacist and tech that had told me what to do were not there.
The new Female Pharmacist took one look at Rx and said we don't carry this. I ask, "Can you order it." She said, "No but you can check back Tues since that's when the truck ran." Tell me if I'm wrong. If you don't carry it why would it possibly be on Tuesday truck. That's when I knew she wasn't telling me the truth and that probably wouldn't be there Tues. She actually sent me to a small pharmacy across the street which they would have ordered if I stay on it so they don't get stuck with it. Ok no problem. I have found a pharmacy that not only filled my Rx and was completely nice and nonjudgmental. I will be transferring all my Rxs and my husband's to a pharmacy and pharmacist that doesn't look directly in my eyes and lie.
I realize all the new rules make it more of a headache, but I was told by a Publix associate and my Doctor that it shouldn't affect Patients with Chronic conditions. It really made it easier to get Rxs and groceries at the same time. I refuse to be lied to when especially I did exactly what I was told to do by your pharmacist and the next day being refused to fill a new Rx that was covered by my insurance. I feel having someone that's already hurting being told to run back and forth to a doctor's office to get Rx changed so I wouldn't have a problem again to then be totally refused with no explanation and directly lied to. Publix customer service is usually better than that.
Needed med for pre procedure dosage. Told generic had shortage. Told would be 4 days to get non generic drug. When telling tech about urgency, she mentioned they had non generic in 200 mg but not prescribed 400 mg. I advised to call Dr office to obtain permission to take 2 tabs. She did so, and they did. Good lord...
Pharmacy Manager at Shops At Hammock Cove has poor social skills and is unable to multitask. Promises out of stock medications will be available the next day and doesn't follow through. Needs to pay more attention and use the words, "I'm sorry for the inconvenience." Pharmacy Manager should not be in a position dealing with public. This has been going on for years. She needs training and supervision. Pharmacy Tech has poor language skills.
For years the Publix pharmacy was consumer friendly, putting patients first. Last year they started using McKesson for their generics and I believe they have recently changed to another company. They will no longer get generics that you trust and know work, they change month to month. This month I’m really having problems with a generic. It took me several days to figure out what is going on but due to past experiences I know the signs. The drug is not working or is a lower dose of active product in a medicine that is very sensitive to very small changes in active ingredient. I am very disappointed but don’t know where to go. I certainly don’t trust CVS or Walgreens. Beware of the generic meds that are being forced on you. Last month the manufacturer was Apotek.
This month it is Northstar. I am going to ask my doctor to write my prescriptions (that are sensitive) for certain generic or no generic. I don’t know what else to do. I’ll be pharmacy shopping in the next few weeks. I know it isn’t the pharmacist’s fault but at the same time Publix is not the same “customer first” supermarket that it was 10 years ago... It has slowly gone downhill. The pharmacy however, has no problem filling any prescription three days early as long as my insurance and doctor are OK with it, they are... unlike CVS. I’m living in pain and huge muscle spasms because of a generic medicine that is sub-par. Good luck.
I received the worst experience ever by Janice **, the pharmacist. After waiting 60 minutes I was told I would have to come back for the remaining medication. She gave me the wrong medication which I only realized when I became sick to my stomach & went through my trash to read the pamphlet provided with the prescription. She lied and told me she was permitted to choose whether to give ** or **. I don't ever take ** and the prescription specifically said it was to include **. She called my Dr's office the next morning and stated she noticed her mistake and informed me. My phone records do not show any calls from her to me. I informed her supervisor who responded that she discussed the issues but no reprimand was mentioned. I missed additional time at work as a result. The pharmacist did not apologize or accept responsibility for her actions.
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I am getting VERY frustrated regarding price increases that I keep happening every month. I take about 20 different med each day, but since the beginning of 2017 my copay amount has steadily increased each month. For example I have one med that I filled in January 2017 and paid $6.17. Now the copay price is up to $48.56. Same dose, same number of days. There are a few of my med that have minimal increases and the rest are big increase. Can someone please explain this to me, or I will be forced to getting my prescriptions elsewhere.
Not open on Sunday, and not open 24 hours for emergencies but other than that they are great compared to CVS. I had so many issue there, but the staff was so nice.
I love not only the pharmacy but the pharmacist. I trust their knowledge on prescriptions more than my PCP. Privacy is far above other pharmacies I have tried.
My problem with Publix (Morrow) is they are always moving their Pharmacy clerks (and pharmacists) around to different stores. Every time I get used to (and trust) someone, they're gone and they put totally incompetent people in their place. I really wish this would stop! Also, they have a nasty habit of making you wait while they faff about behind the counter. Whatever happened to customer service?
The service and staff are great. The pharmacist is polite and helpful. There is no rewards program hence the awful rating really doesn't apply. GREAT SERVICE AND COURTEOUS STAFF.
Publix at the Woods Walk Lake Worth Florida location has excellent, knowledgeable help. They keep me abreast of what I'm prescribed, offer less expensive generics, and keep the balance between the consumer and insurance companies.
I didn't like how the pharmacist responded when I said I would wait on my prescription. She shrugged her shoulders and rolled her eyes and said the wait will be a hour and a half. Then I said I'm still waiting because I was tired and didn't want to come back later. Then she was like "I don't even know if we have it in stock." I said "I called and they said you did." She didn't make me feel like she wanted to even check. She just wanted me to leave. Wow, I thought Publix had way better customer service than this.
Publix' East Lake Pharmacy is wonderful. They understand the maze that is healthcare insurance. Their reminder system ensures that you do not miss and are up-to-date on prescribed regiments. I love that they are willing to contact my healthcare provider directly. The physical design of their customer service desk supports discretion and privacy.
Store should be open beyond 10 pm for convenience purposes. I like the mandatory greeting when you enter the store every time. I like efficiency of pharmacy workers.
The pharmacist didn't ask what allergies my children has. My children were not at ease around them. And for due to using Medicaid and Indian Health we were barely treated as humans.
The local Publix is convenient and takes payment from all major insurance companies. Being able to get flu shots, shingles vaccine and to have basic blood analysis completed locally is an added convenience.
Publix has very helpful Pharmacists, but the helpers need more training and they need to learn proper procedure and how to treat customers. I have run into major issues with Assistants giving me too much pain meds because they did not read the script right, or they would give me the wrong medicine altogether. That is something that needs to be fixed.
The staff in this pharmacy in Port St. John always go out of their way when I need them to. They are always friendly and will get the best price or find a coupon without me asking. I never wait too long and I have always had my questions answered.
I find the pharmacist very knowledgeable and courteous. The wait time is always exactly on time. If I need an over the counter item the pharmacists are right there with the item.
Selected this Pharmacy located at Pine Ridge and Airport-Pulling here in Naples Fl about ten years ago after trying "others". AS a rule I'm reluctant to share my treasures but both Sandy ** and Mark **, Pharmacists are both as professional, helpful and empathetic as I have found anywhere on the planet. On a scale of five I would provide them a "six" rating. Yup, I guess you would have to classify me as partial to the extraordinary quality of care received.
I love Publix. They treat you like family (or an old friend). Very courteous, helpful, and really show concern for your needs. They go out of their way to assist you. Their prices are reasonable and they work with your insurance company/doctor when needed. This helps me not to have to do all the work. I really would not go anywhere else.
We called in a prescription refill at 11 am and told the pharmacy associate we would pick it up the next day. Went in at around 1 pm the next day (Thursday) and was told it wasn't ready. We asked if they could fill it while we grocery shopped and they said yes but that there were quite a few ahead of us. There wasn't anyone in line, no one waiting in the chairs and the store wasn't very busy. We got our groceries and returned to the pharmacy and was told "They're working on it". We asked how long would it take and was told 20 minutes or more. We told them we would just come back later... Returned to Publix around 8 pm and was told that it had not been filled because they didn't even have the medication. So when they told me 7 hours earlier they were "working on it" they lied.
I was told the medicine would be there the next day (Friday). I called the next day to make sure it was there and ready before driving back to Publix for the 3rd time. When I asked if it was ready the pharmacy associate said "It's in the computer to be filled Monday". I told her it was called in Wednesday morning and I had been given the run-around then told it would be there Friday so how could it possibly be in the computer for Monday? She said, "I've got it, you can come pick it up. We'll start working on it now!"
This is the 2nd time this has happened. I called in a refill a few weeks ago and talked to an associate and told them I'd like to pick it up that afternoon (on a Thursday). She said "We're working on it now" but when I got there 3 hours later and after standing in line for 20 minutes I was told it wasn't ready. They said it was in the computer to be filled on Saturday! I told her I just talked to someone 3 hours earlier who said "we're working on it" and that it would be ready by the time I got there. I work 2 jobs and don't have time for such nonsense so I transferred our prescriptions to another pharmacy. If you want to go to the Publix pharmacy on Clemson Blvd you better ask your doctor to prescribe some nerve pills because you're going to need them. Grocery shopping there is a pleasant experience and the associates are very nice but the pharmacy is like a 3 ring circus.
Publix has friendly, competent pharmacists and staff. They are prompt, courteous. They also have excellent customer relations, personal knowledge of clients and good technical communication skills. Interacts reliably with doctors' offices and insurers.
Publix has got to be one of the better grocery/pharmacy shops in the state of Florida. They always have great service. The employees are very friendly and helpful throughout the whole store. It is pretty much the only supermarket we use as there are no others to compare to the way Publix does things. We hope that they continue to operate this way for years to come.
They know me and are always available when I have questions. When I was out of town, the Publix I went to contacted my doctor for me and was able to get a refill of my medications.
Store is close and convenient. They also have a drive thru which occasionally gets backed up but inside the store things usually run smoothly and quickly. Employees are friendly, helpful and fairly knowledgeable in many areas. Most of the pharmacy staff have been there for a while but the pharmacists seem to turnover on a fairly regular basis.
In the place that I live the DR can't call for the refill the prescription. The Publix pharmacy don't call the Dr. for the prescription or fax to them to make the client happy. Awful and I'm already change the pharmacy, Winn-Dixie.
I switched to Publix from another pharmacy due to poor service and high prices. I have been very satisfied with my choice. They have excellent customer service and do their best to get you the lowest price on all medications. Always professional, know what they are talking about, and able to answer questions about different drugs. Also, quick to refill or contact doctor if needed.
As a former insurance agent, Publix pharmacy is more HIPAA compliant than other pharmacies. I love my pharmacy because they are always on top of my allergies and helpful. I have tried a number of well-known pharmacies and would not return to them. I trust my pharmacist over my physician for pharmaceutical knowledge. Love them.
Publix is friendly and well-stocked with a variety of items. They also have very good customer service. I have shopped at other local food stores and although Harris Teeter might be bigger and have a better variety of certain foods, their prices are way too high, except when there is a particular item on sale. For example, a bag of cat food is $1-2 more there than at Publix and that is just one item. So if you multiply increased prices by several items, why would anyone knowingly shop there unless there was no alternative?
Publix Pharmacy expert review by ConsumerAffairs
Publix provides consumers with in-store and online pharmacy services in nearly 90 percent of its stores. From free medications, online prescription refills and specialty online pharmacy services, Publix has multiple options to make pharmacy services more convenient.
Prescription refills: Prescription refills are quick and simple with Publix. Customers can go online and fill out the refill form which includes the pharmacy number (found on the prescription label), prescription number and preferred pickup time.
Specialty pharmacy: The Publix specialty pharmacy works with customers’ doctors and insurance providers to ensure the lowest out-of-pocket costs. The specialty pharmacy will help customers manage their medication therapies and programs with educational material, scheduled refills and home delivery.
Free medication program: Publix offers the most commonly prescribed medications for free. Customers with a prescription from their doctor for common antibiotics, diabetes medication and blood pressure medication can get up to a 90-day supply at a time for free. Free medication includes amlodipine, lisinopril, metformin and amoxicillin.
Sync refills: Customers can take advantage of Publix refill syncing so their recurring prescriptions can be scheduled to be ready on a particular day. Once a refill calendar is set up, customers can choose to receive text alerts or phone calls when their prescription is ready for pickup.
FLAVORx: For customers with children needing to take medication, Publix offers FLAVORx as a way to help them consume the medication by making it taste like bubblegum, grape, strawberry or apple. FLAVORx is sugar-free, non-allergenic and available for $2.99 on each prescription.
Accreditation: Publix Special Pharmacy has earned accreditation by the URAC.
Best for: consumers with specialty pharmacy needs.
Publix Pharmacy Company Information
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