Publix Pharmacy

A prescription was mistakenly called in to the pharmacy at Moultrie Square (St Augustine) and had to be redirected to the TRICARE Pharmacy System (Express Scripts) to be filled. The pharmacy was asked to fax the prescription to TRICARE to which they refused saying it was not protocol. They said the only way the prescription could be redirected was that either the Dr would have to resubmit the prescription to TRICARE or TRICARE would have to call the pharmacy and request they fax the prescription.

On a recent visit I presented the pharmacist my prescription together with the print-out of the ScriptSaver WellRx discount for my meds. This print was downloaded from the WellRx website and clearly showed the price for pickup at a Publix Pharmacy. To my utterly surprise I was told that Publix Pharmacy does not honor this discount card. I asked the pharmacist to call the pharmacy help desk published on the WellRx discount card. She refused and came back with the same answer: "Publix does nor work with this discount company." Consequently, I was forced to pay a higher price in order to get my medication. I followed up with ScriptSave WellRx and was told that Publix is in their network since more than one year and that my discount should have been applied. Publix needs to honor their commitment. Lousy, not-caring attitudes by employees tarnish the Publix brand.

My doctor sent over 5 prescriptions on Tuesday morning. Here it is 48 hours later and only 1 prescription is ready. I am changing pharmacies. I have never had to wait days for a prescription before using Publix. Sad but too big to handle the volume they take in? Use small family owned pharmacies and the service is much quicker.

Wow. I've been dealing with pharmacies for 30 years. I have to say Pam at the Publix pharmacy on University Drive and Griffin Road in Davie. She goes up and beyond her customer service to make things right.. You can't find anyone in the industry that compares to her. If you looking knowledge and customer service bring your prescriptions there. You'll never be disappointed.. Kudos to Publix and their pharmacy!

In an industry known for rudeness and apathy toward customers, Publix Pharmacy manages to do even worse than most. I can no longer call in prescriptions for patients because of how often Publix says they never received it, blaming it on my office instead of taking responsibility. They are needlessly time-consuming for patient and doctor. Personally, I went in for a covid shot and the pharmacist was argumentative and condescending. Went down the street to the next Publix for a family member's covid shot, different pharmacist -but rude and nasty just the same. It must be company policy.

They are never too busy to help you. Very patient. I notice they treat everyone like they’re the most important customer they have. Can’t say enough good things about the Publix pharmacy I use.

The pharmacy at my local Publix has stayed open when other pharmacies have closed when we were expecting a bad storm or hurricane and have continued to serve thru COVID pandemic without delays.

I switched to Publix years ago because a Walgreens pharmacist said to me, he was very busy and did not have time to speak to me about my meds, I switched to Publix at Jamestown Plaza.

I was going to CVS until I found out I was paying the highest prices there. When I started using Good Rx I saw Publix was the lowest cost. Prescriptions are ready quickly and I never have to wait on a

I find their pricing to pretty much match that of other pharmacies and it is also where I do most of my grocery shopping making it even more convenient.