Publix Pharmacy

I went to the Publix in Ocala Florida Churchill Square to pick up my prescription the next day after my doctor sent an E script. The prescription was not ready and I was told they put E prescriptions on hold back and fill them in 24 to 36 hours. I couldn't believe what I was hearing. Needless to say, I now use Walgreens.

I have been a customer with Publix Pharmacy ever since they opened the Coastal North Town Center in North Myrtle Beach. I have watched a steady decline in service. They usually quote two hours minimum & sometimes 2-3 days for prescriptions after I arrive or call. If the doctor calls it in, they don’t fill the prescription unless I call to ask if the physician called. If I don’t call the day it’s sent in from physician, when I do call, they say things like, “Oh, yeah, I see it here now. Give me a couple of hours to get it ready for you” or the pharmacy assistant made a statement one day, “Oh, well Katherine, I guess you won’t get to eat your lunch. Every time I think you will get a break, somebody else shows up”. They definitely don’t treat me like they want my business, so I’m done with them.

Oh am I glad there is another forum I can post this in. Google reviews has it, but you know what, the people of the Facebook community deserve to know as well. Because I will purposely drive to a further non Publix supermarket, thanks to the model employee of the year, Adam, the pharmacist. Who has absolutely no sort of understanding for someone who is actually legitimately disabled and trying to live a productive life, and work, and contribute to society.

For a company that usually employs such great people, I am surprised they would continue to employ someone who treats customers and patients like they are second class citizens. I'm a veteran that served during the war and have been dx with PTSD and that now does work for the Government requiring me to travel out of state at times. The same Brandon that Shannon complained about on 6/19/19 has on multiple occasions looked down on me and treated me with some level of contempt because of the medicine I am prescribed. Because of my travel, there are times when I am not in town for a refill. It's part of my job.

If I could give negative stars I would. I sat in the drive thru for 15 minutes watching one of the techs play on his phone. When a customer walked up inside someone else had to help them because the other man was still on his phone. Finally I had to call them and tell them I was at the drive thru, I was told that my car didnt hit the ringer for some reason but I was there 30 minutes prior and had no issues I also hit the call button outside at least 10 times. Instead of being told sorry I was given a list of reasons as to why I had to wait so long. I assume the pharmacist walked over to assist and consistently roller her eyes at me, very rude and unprofessional.

I have had the worst experience with a Pharmacist at the Moores Mill Publix in Atlanta GA. The Pharmacist, Kimberly **, has accused me of mistaking my medication, spoken down to me, and now refuses to fill my medication. She has never asked a single question regarding the reason I take this medicine, yet says she is "part of my medical team". She is rude, demeaning and egotistical. I have NEVER been treated with such disrespect, in my life. I am absolutely appalled by the treatment and lack of care, I have received by her. I am disgusted that she continues to be employed by Publix.

I went to Publix Pharmacy in Jacksonville Fl Sunday to pick up a prescription for diabetic test strips. I am on Medicare and medicare Part B pays for diabetic test strips (not part D),. I have filled this specific prescription at this publix many times in the past with no issues. This time they told me they had a new policy and I had to fill out 3 different sheets of paper and sign each one.

On 9/4/19 @5:30 PM, I went to Publix to pick up my prescription for ** 100-25mg. The Pharmacy tech said, "We are out of this medicine, we have been trying to get it for 2 weeks, so we are telling people to call their physician to get 2 prescription, one for ** and one for **." All l could say was, "Oh my God. This is my blood pressure meds. I could have a stroke." My Doctor office is close. I am still in shock. I cannot believe this. I am finished with Publix. I will be taking this complaint further.

I have been a Publix grocery shopper all my life. I started using their pharmacy about eight years ago. I became friends with one of the managers who told me if a pharmacist at Publix doesn’t want to fill a controlled substance, they tell the patient they are out of stock. Pharmacy managers are no longer allowed to order stock. In Florida, all pharmacies were told their stock of ** 30 mg is being reduced by 60%.

Brandon the pharmacist is making up his own policies. I transferred all my medicine for my family 3 weeks ago. When I called to find out what I needed to do to transfer he said we could do it over the phone and they would get everything from CVS who we were using previously. I had to list all the medications for all of us. Which I did.