Express Scripts Reviews

Absolutely terrible service! Very rude staff. They just don’t want to help! Never again!!

Have used this company for a long time with occasional problems. Was told by my Doctor that if I went to automatic refills they would decrease. Since the company is ? under new management?? Evernorth... I have been subjected to "prior authorizations". That have lasted months. Recently they have discontinued necessary medication for this and My Dr has sent them multiple correspondences. These are muscle relaxer that are necessary due to many health problems. I have been on these medications for years and they are treating them as if they are new. Instead of telling me that a medication was just too expensive they put it in limbo. My Dr would have replaced it!! The second is an old medication that is not expensive and still not filled! Would not recommend this company to a worm. Crossing fingers I switched to Amazon. Last bill is added.

Absolutely the worst prescription management plan on the market. This is my second time dealing with them and I am actually scared. Every medication they managed in the past was no less than 2 weeks late. Thankfully my spouse switched jobs and that roller coaster was over. Well her company just started with Express Scripts at the beginning of the year and I am not willing to let them play games with my medications and my life again. I will pay out of pocket before I allow them to control my medications again. It’s not like they gave me much choice anyway, they have already denied my blood pressure refill.

So far I am extremely disappointed in their service, I have yet to receive my first shipment from them. It has been 3 weeks of problems, and I have had nothing but trouble and customer service is no help either. They offer no real solutions. I thought home shipment would be convenient but as of now it is not. I would caution if you are going to use them. I am giving them a third chance and if this doesn’t work I will go somewhere else I guess. I wanted convenience and price but this isn’t worth it in my opinion.

Absolutely the worst experience. I would never recommend this company. My prescription was submitted, and after waiting two weeks for approval, I had to contact them multiple times only to discover they hadn't even requested the prior authorization. They then claimed they hadn't received it from my doctor's office, despite it having been sent. Nearly four weeks later, I'm still having to chase them for updates with no resolution. It's a good thing this medication isn't urgently needed, because the delays and lack of communication have been completely unacceptable.

I used Express Scripts via Cigna until April 2025 when I switched to Medicare insurnace. I signed up for WellCare Value scripts for Part D in 2026 and they use Express Scripts mail service. Now every time a provider submits a prescription to Express scripts it is denied due to lack of coverage. I then have to hand fill out a form, take it to my provider and they have to hand complete the form and fax it to get Express scripts to use my 2026 plan, not the 2025 Cigna plan. No amount of calls, etc... work and I have had to pay out of pocket to get prescriptions that should have been covered.

I am constantly running out of some meds about a week before my next refill arrives. I am also being shorted pills in every prescription. I brought this up with ES numerous times to no avail. 👎👎👎👎👎

I’m very disappointed with Express Scripts and how they handled my ADHD medication. My doctor sent in a prescription for lisdexamfetamine 40 mg on June 29. Instead of keeping the order open and filling it when they had stock again, Express Scripts simply cancelled it without offering a real solution or alternative. For a controlled medication that I rely on daily to function, this isn’t just inconvenient – it’s disruptive and careless. I understand there are ongoing national shortages of lisdexamfetamine and similar ADHD medications, but that makes communication and planning even more important, not less. Simply cancelling my order and leaving me to chase down a new prescription and pharmacy is unacceptable customer service. If you depend on critical, time‑sensitive medications, think carefully before trusting Express Scripts with your prescriptions.

I haven’t been able to login to my account in over a year because of mismatch in my account info that I did not make. There are five phone numbers to call that all seem like the one to call. I don’t understand why I can’t just send an email and they can figure out how to fix my account. I pay them.

If there were zero stars I would give it. I will preface this with I am an advanced practice nurse with 20+ years experience. I am also a narcoleptic who has been on the same medication regimen for 10 years. They are reviewing one of the medications I need to control the cataplexy associated with my disease. They denied it on 6/8 and we escalated it to review. They didn’t send it for review until 6/30 and it will take till 7/9 to be completed. The denial from 6/8 was from a nurse review, not a specialist in the field. Now the medical director will do the final review but no one can tell me if this is a neurologist or a podiatrist or a dermatologist! I am out of medication and having severe symptoms now. My son, who is a minor, takes a medication that is preventing him from organ failure. It was a month late due to review. These are the only two under review because of the cost associated. So much for patient care.

Absolutely terrible. I would use Amazon pharmacy instead of Express Scripts any day. It takes them forever to process a prescription. I have been out of my medication now for over a week. I even paid to have it expedited and it is still showing only in process. The automated system is a joke. It doesn't help you with anything. As I said before you're better off going through Amazon pharmacy or any other mail order pharmacy other than Express Scripts. Do not use this service.

On 6/25, I submitted an order for a prescription that had run out of refills, knowing that Express Scripts would contact the doctor to get the authorization. On 6/26, the doctor was contacted and sent the new authorization the same day. On 6/29, I received an email from Express Scripts asking me if I wanted the prescription filled, and I responded that I did (after all, I had initiated the order on 6/25). After that, the order went to "processing." On 7/2, I called Customer non-support to find out what the hold up was, and I was told that the item would ship that day. On 7/4, the item is reported to have shipped and has a tracking number, but USPS reports that they have not received the item yet.

I don't understand why it's so hard to apply the current active insurance to an account and their dependents. If I go to a store pharmacy, they take my insurance card and apply it to all accounts and dependents right there and then. After 4 calls to Express Scripts over the last 2 months about 3 hours total, they still haven't applied the current active insurance to all dependents and put through prescriptions on old insurance.

Medication that I’d already been on for six months needed refilled and had been refilled in the past but then Express Scripts denied this refill saying primary insurance had to pay first. I called express scripts to explain I didn’t have primary insurance and ended up on the phone for 1 hour and 18 minutes. They transferred me back-and-forth between express scripts and WellCare six times each time putting me on hold. I don’t understand why they just couldn’t have conference the call and cut the time in half to resolve the problem. At one point I was told I needed prior off. I again explained I’ve already been on the medication six months. The tech from express scripts didn’t seem to know what she was doing. It finally got resolved, but like I said, it took 1 hour and 18 minutes to resolve this and the issue seemed to come from express scripts.

Absolutely appalling business practices. Refused to cover a prescription my doctor ordered. I appealed and found out no doctor or even pharmacist reviews the cases just customer service agents. Your doctor calls and discusses your private medical information and has to try to describe why you need a medication to someone with ZERO medical education. No medical degree. They decide if you get approved or not. I am surprised this company hasn’t been sued yet. The icing on top was listening to the customer service rep suck on her vape the entire time she was telling me why my doctor’s prescription was not acceptable.

TriCare for Life Express Scripts via EVERNORTH Heath Services. Recently prescribed Farxiga (Express Scripts, without, consult changed to Dapagliflozin as suitable substitute). The prescription languished in approval purgatory until I had the physician's office call Express Scripts direct. The newest hurdle is Express Scripts cannot fulfil the prescription because payment is required. I do not share my credit card, debit card, nor banking information with Express scripts because some years ago my personal information was released by an Express Scripts contractor. I receive a bill for my prescriptions and pay, upon receipt, by check, via mail. I've never failed to pay for my prescriptions. Now however, an arbitrary $150.00 limit has been placed on accounts due. Two of my prescriptions exceed that amount, so should I require them they demand payment to release one.

Date of Transaction: 06-21-2026. Amount owed: $132.00. Express Scripts did not commit to providing any services to me because I never requested any services from them. Dispute is for receipt of product that was not ordered and or requested i.e. Dexcom G7 sensors that I have been getting from Luke AFB Pharmacy for the past 4+ years. I contacted Express Scripts this morning upon receiving the product and was informed since the order was filled and received, I could not return the product, nor did they offer to write off the product which I fully understand however this has completely thrown off how I receive the prescriptions from Luke AFB.

I work in a medical office for 15 years and not once in 15 years have I ever had a good experience with ES. ES staff (outsourced to non-USA countries), keep transferring my calls. NO HELP AT ALL.

This company will always try to get you to do their work for them. I have been getting a life saving medicine from CVS for several months. Then after an endless back and forth, they tell my pharmacy that they are not allowed to fill my life-saving med. So I ask them what to do, and now they want the doctor to send the prescription to them so they can take another week to send me the life-saving med. I told them they can call the pharmacy and they will simply transfer it over. They said I have to call them. I told them i am not their employee and they could call them for the transfer.

Zero stars, do not recommend. By far the worst RX company I've ever dealt with. Just running around in circles trying to get a prescription approved and my issued resolved.

USPS sent my prescription on a tour of the US after we changed address (change of address was completed well in advance of ES mailing prescriptions). My prescription was delivered to a random parcel box in AZ but I (now) live in WY. I have no idea why it was delivered to AZ but USPS will not refund the copay and ES refused to help seeing as it was "delivered." I will never use this service again as there are too many factors out of my control.

This is the worst company I've ever done business with (even worse than Comcast). I won't go into all the hours I've wasted with this company dealing with lost packages, misleading co-pays, cumbersome coverage requirements and absolutely horrible customer service, but just as one example, a current prescription ordered weeks ago shipped from Phoenix, hung out in Indiana for a week and is now in Puerto Rico (I live in Seattle). They kept telling me all of this is "normal." After 45 minutes on the phone they finally admitted they put the wrong address on it and they would make a one-time special exemption to refill it again (early) if I'd pay another $20 co-pay. How is this even legal? Avoid them at all costs. I'm moving all of my Rx to my local pharmacy.

I use Express Scripts because I have $0 to pay for my prescriptions. But it comes at a cost of waiting 2 1/2 weeks every time I use them. When I can go to any pharmacy and get it right away. They say it's processing and approvals, then why doesn't the local pharmacy have this processing wait time. I even opt to pay to have it shipped faster after the processing week long processing is complete but now it just seems to take longer to process and get it in the same amount of time. I have also dealt with a prescription not being available, do you think they let you know. Nope! It just sits there processing.

I have had the worst service with this company. Difficult to get my Wegovy approved. So many issues with them. Eventually ended up buying on my own, meanwhile I have good insurance with my job. Worst worst. Don’t use. Approval process very difficult and you must have severe conditions they say.

They are the slowest and worst pharmacy I have ever dealt with. Takes them over 7 days to refill my medication, and they refills of existing meds I have a current prescription for. I will never use this company again and I will be transferring all my medication as soon as I can. I would recommend never to use this place.

If I could give them negative stars I would. Absolutely vile customer service with staff that has zero training. They should be ashamed to call themselves a healthcare service.

I have Tricacare East that uses EScripts. My Dr prescribed me Wegovy, yes I’m overweigt. I have arthritis down my spine. I’m wheelchair bound when I go to parks and long days out with my family because the pain is unbearable. It takes almost two hours to clean my kitchen. Now escripts and tricare are ok with forcing steroids into my back three times before giving permission for nerve burning so I can have some relief. Which causes weight gain. Which caused me to gain 30 pounds in five years. Add to the numerous amounts of prednisone in the past year since my recent diagnosis of Ménière’s disease which interrupted my Wegovy treatment. This all left me with sleep apnea.

Tell me my medicine will be delivered expediently. Mind you that we waited a week for the medicine. Another week later DHL delivered it. I figured if they're gonna do it fast to be FedEx or UPS.

Horrible Service…Left me stranded without medication when I needed it the most.

I’ve used them for a few years and were great. Then all went to hell. No communication. They tell you they are sending meds, then you check and says delayed. Call and are on hold for long periods of time. No one can help you. My doctors have better things to do than constantly call this pharmacy to answer their questions.

They send texts they got your prescription, but then don't send it for 2 or 3 weeks, when you call they blame your doctor's office. They are a nightmare to deal with and do not want to answer your questions. Also send unauthorized name brands, poor communication with staff.

This company is the worst. Being send from my insurance Aetna (just as bad) to Express Scripts with no one being able to answer simple questions to why my meds are not authorized when last month they were. Been going back and forth with them. One month it’s approved for the remainder of the year the next month same meds are not approved but no one knows why. One min a 30-day prescription with 1789 refills (cancer meds) is perfectly fine. The next min you need a 90-day prescription. Mmmmhhhh hello. I have 1789 refills. Obviously I will be on the meds for years, absolutely no logical reason having to switch. This has happened with almost all of the meds I have been on. I wouldn’t recommend them if they paid me for it.

This prescription company is sooooo bad. I'm tired of my doctor giving me medications that I need for my health and being denied by Express Scripts. I can call and ask "what will you cover"? So I'll tell my doctor they said this would be covered but then they need pre authorization. Never without fail they deny it for one thing or another. Then it's back and forth between express scripts, the pharmacy and the doctor. Sometimes it gets so frustrating I think it's not worth it anymore and think I'll just die instead of the headache. Especially when you have multiple health problems. It's mentally, emotionally and physically exhausting!

My employer's health plan insurance, Blue-Cross/Blue Shield's "HIghmark" health/medical insurance- yet another dismal experience and review on its review page of which we purchase the "Premium" healthcare coverge and pay more accordingly for it - pnly offers ExpressScripts for its drug/prescription coverage, which is an absolute joke with co-pay pricing being at least double the price than most or any of the discount programs available such as GoodRx and any other discount program that one can Google and shop.

Worst company ever...dealing with them is terrible. The loops and rings you have to go through to get your meds is horrible. I have had to be without medication because they will not fill it. Filled April 2nd for 2 months, next refill will be shipped June 2nd. It's a weekly medication taken first on the 6th of April then every monday after that, the next one due June 1st.

Inconsistent service. Medications were not filled due to errors on Express Scripts end. Required repeated contact from doctor's office to get straightened out. Worked for one month- then the following month right back to not being filled due to an Express Scripts error. Very difficult to get a live person and when you do, the person is not trained to help and they can only read from a script and walk you through the same website pages you can easily find on your own. Also, medications that are filled are not filled in a timely manner, which causes you to miss more than a week of medication doses at a time. That's a big problem for those with chronic conditions.

I cannot recommend Express Scripts. They gamble with patients’ health by failing to notify customers of refill issues, causing dangerous delays. Shipping times are misleading, support is virtually nonexistent, and they make transferring prescriptions unnecessarily difficult. I tried them because my insurance forced me to. Awful. Cannot encourage you enough to go somewhere else

They have a communication problem, and they seem to be laid back and have no sense of urgency about your prescription. They don’t notify you that an order that was being processed is cancelled. You find out five days later that it is cancelled when you see the order disappear from their app, and have to call them to ask what happened. My prescription is also delayed because they don't get all the information they need from the beginning. They said they have tried to reach out to my doctor many times via fax and call, but there are no records of them calling when I asked the doctor’s office. Doctor also didn't receive any faxes, and it is because Express Scripts has been sending to the wrong fax number. So this company is not very honest with you and they are not competent. I wish there was an alternative.

Absolutely terrible to deal with. I would never use them again if I had any other option through my employer's health plan. They stopped covering one of my regular meds out of the blue. I called to find out why, they told me it had to be filled through them directly on a 90-day supply. So I went through the whole process of getting the Rx from my provider's office, only to be told THREE DAYS LATER that they did not fill that prescription.

Repeated errors filling prescriptions. LONG wait times on the phone. Don't even try to update a prescription with a new dosage. It will take you hours and weeks to accomplish. Awful corporate process.