Express Scripts Reviews

If you can avoid them as your insurance provider do. They are terrible at keeping records, as well as denied a medication insurance does cover, even with a prior authorization. The year before it was covered. The people on the phone tried to say my doctor lied and that would have been how it was approved before.... Not true.

Terrible pharmacy. DON'T LET your doctor route scripts here! My Eliquis prescription was sent here, but they don't accept the Bristol Myers Squibb card that makes it nice and cheap at my local retail pharmacy. So, I told them I'd like to return the medicine to them. Well, it takes about a month to get a return authorization, label, and envelope. Luckily, I had a little over a month's worth of accumulated extra pills, so I thought I could make it through. Then, I had to contact my doctor's office to get the prescription submitted to my local retail pharmacy. After waiting about a week, my local pharmacy still can't fill it because Express Scripts is still showing that *they* filled it. They still haven't credited my account for the return. They are slow, sloppy, and incompetent, and this has real health consequences for real people.

This is by far the worst pharmaceutical company, unreasonable delays, unorganized, horrible customer service. I am starting MS treatment and have been waiting for my medication. I was told after an unreasonable delay that I would have it by Wednesday. It still didn’t come then I find out they still haven’t approved it yet. This company needs to be shut down, and I am recommending that my employer switched to another specialty pharmaceutical company.

They appear to have eliminated US customer service, that has always been bad. Now you can't reach anyone who understands the English language. There was an issue with my online payment. After 4 calls and being transferred to the wrong place repeatedly, I'm done with this sub-par company. CVS should be ashamed.

Others have expressed the poor customer service that apparently defines Express Scripts--I am just here to add the chorus. Having just waited 30 minutes on the phone to speak to a supervisor to expedite shipping for my meds because Express Scripts completely fumbled communication with my primary care doctor (and then wants to charge me for expedited delivery for their issues), I finally hung up. You all know the game, "yes, I'll get you a supervisor" but there's no one there to help. I watched my doc enter my prescriptions into his online system more than a week ago and today I make a series of calls just to get the systems to work; Express Scripts claiming that, in fact, they have my account by no prescriptions for me (when I can see the meds on their own online portal!). It's the definition of insanity and a marker of a company that serves an important role in health and simply doesn't care.

Express Scripts is a prime example of how not to run a pharmacy service. Their abysmal accounting practices, delivery issues, and negligent customer service make them a nightmare to deal with. Firstly, their accounting practices are beyond reproach. Despite paying over $600 for my order, it was inexplicably delayed because of some ancient $10 account issue that none of their so-called customer service agents bothered to mention in the past three months of my frustrating interactions with them. How can a company handling sensitive medical supplies be so careless with basic financial oversight?

They will do anything to avoid paying for prescriptions. They don't communicate at all. They wait until the last minute to tell you that something isn't covered. They deny prescriptions that my doctor writes for me. I have been going around with them for years.

Started using ES because Walgreens was charging up to 4x's what ES would charge but I have been waiting for a new prescription since 2/11/25. Now, the post office is part of this nightmare because when they came to deliver the medication, they sent it back with a note that my house is vacant. So, now I am dealing with 2 huge businesses that don't have one brain between them both. I have called ES 2x's to resend the medication and each time I was given a different reason why the "refill" wasn't sent. I have called my doctor to see if they can help things along. I doubt I will ever use them again. I would rather pay more for the meds then go through this again.

This is the worst company I’ve ever used. A medication my DOCTOR prescribed has been denied by them FOUR times. Each time it was a different excuse and each time they said it is the doctor’s fault for filling out the prior authorization incorrectly. Also, although my doctor is very prompt with filling out ANOTHER prior auth Express Scripts takes a week each time. Every time I call, I speak to either a representative, pharmacist or supervisor I am told something different each time. I would not recommend this company to anyone. Ever. Avoid like the plague. They don’t care about customers. I feel like I’m being taken for a scam.

Express scripts is an absolute JOKE. How they are still in business is beyond me. They denied a prescription I basically need to function normally, that was approved by my doctor, with the same healthcare provider (Cigna), that I had at my last job. There was no reason given, all they said in the voicemail they left me was "a letter will be sent in the mail". What a crock!

My husband’s employer decided to change to this garbage company and our prescriptions are all being questioned by customer service agents and the one representative said, "Let me see if I can find you an alternative medicine," 😳 so we are allowing just anyone to adjust patients meds without regard to what was ordered by their cardiologist and primary physician. I can’t wait for open enrollment. I’m switching us to my insurance company asap to get away from these incompetent people.

Horrible. They are late on delivery for a life saving medication again...Can't get pass the automated system...It's just horrible. I'm currently looking for other alternatives.. Would not recommend...Stay away

They are the worst. Even when waiting for a prior authorization. Which I respect, their app says”24-48 hours”. It’s been a week. And when I call they tell me it’ll be up to another week. Stop false advertising. Just be transparent.

This is one of the worst experience I've had. The pharmacy is unable to transfer unfilled prescriptions to another pharmacy. You have to go through your provider and have them issue another prescription. One of the medicines I had filled with them was more than double the cost it was at another local pharmacy.

Absolutely horrible! I am a diabetic on an insulin pump with CGM. Last year, it was decide my manufacturer was out of network for the sensor and transmitter but not the infusion sets or reservoir. Odd. But they would deliver my sensors, now that it is time to get a new transmitter they will not deliver it to my home. It is covered through insurance, they just won't deliver it to me. I have escalated it and was told to reach out to my medical portion of insurance. If I could have a different insurance, I would!

This is, unfortunately, the second time I have had to turn Express Scripts over to the Better Business Bureau. I am a Type 1 Diabetic who depends on OmniPod Pumps. I spent over an hour on the phone on a Friday to set up the 3-month installment program for a new Generation 5 OmniPod that communicates with my Dexcom Glucose Monitor. They informed me it was released on Friday and should be processed and arrive on February 27, 2025. On February 24th, I was notified of a problem with the shipment.

I have never had so many problems getting my prescriptions filled as I do with Express Scripts. They constantly have some problem in filling my prescriptions. Me or my doctor has to call them and deal with terrible customer service to resolve whatever the current issue happens to be. I do not recommend this pharmacy at all.

Express Scripts is the worst. Constant delays in delivery lead us to start using a new pharmacy. After two months using the new pharmacy Express Scripts stopped allowing us to get more than a 30 day supply of our meds. Then they started sending us advertising saying if we wanted 90 days we should use their pharmacy. Then after a few more months they started requiring prior authorizations for all refills, which slows down deliveries of critical medications. They should be investigated.

Customer service is the worst. When trying to find out about a medication you are out of and the know but refuse to send it overnight. When asked to talk to a certain person (Supervisor) and keeps asking the same questions over and over what can I help you with. I'm on Insulin and am out but they are saying that it will not be sent to me overnight. This being Thursday 02-20-2025 and would be delivered on Friday 02-21-2025. Also spoke to a pharmacist and she informed me to call the department that has it and to them to expedite the order to have it shipped out today to receive it tomorrow.

Accredo Specialty Pharmacy/Express Scripts delays shipping my medication because they are constantly putting my prior authorization forms and prescription referrals under an old health insurance account that should have been inactivated over 2 years ago. I have contacted the prior health insurance provider who reassured me, multiple times, that they reached out to Express Scripts to have that account closed.

Horrible. I'm a diabetic and frequently go without life-saving medication. The manufacturer who makes my insulin ran out and no one told me until I was out. I had to call local pharmacies to find it myself. Then it was the same med different manufacturer. I had to pay out of pocket. Twice my prescription was put in for the wrong amount of days (so it looks like i have more than I do) and I've spent literal hours trying to get them to fix it. For months this has been going on I am going to be out of my insulin Friday (it says they gave me 6 vials but really only 2 )... They might be able to fix it in the system by next week sometime then 3-5 days to ship.... Maybe. This is the 5th time in a month I've tried to resolve this. If you have a choice DO NOT use Express Scripts. I could cry. I will most likely go 2 weeks without my insulin.

Never do prescriptions with them as they are the worst in doing auto pay, I filed a SARF on Jan 9th 2025 for refund of 184.16, today is Feb 18th 2025 & now they tell me the sarf was put in today to get my refund!!!! I have Medicaid extra help & it was submitted on Jan 1st, 2025 & yet Express Scripts did not have that letter in the system & now they tell me I have to wait another month & 15 days for my refund & mind you I already waited a month & 15 days already!!! I am cancelling doing their prescription order as they are useless.

If I could give this company a 0 I would. They want me to create a different account under each other my family members under my email which will conflict. Two are minors with one on the way soon to be added. I am the beneficiary and yet I can’t get easy access to their prescriptions. This system is completely out of whack and is not convenient for any family members. I decided to hang up on them and just told them that I rather do it the old-school way and call in my prescriptions and pick it up. This company is a total joke. Changed my mind to -15.

I have had Express Scripts for one and a half months now, since January 1, 2025. I have had two medications denied. First Rx I have been taking for over 15 years. It took 6 weeks for my doctor to repeatedly send in Prior Authorization paperwork and only when one dedicated employee at doctors office went above and beyond fighting with Express Scripts for two days, did my Rx finally get approved.

Worst company I have had to deal with EVER! I am forced to use this pitiful excuse of a company due to my new insurance. I haven't even gotten started with them and already it has become a complete nightmare. Since when does a company have the right to decide what medicines I need and not my doctor? Then when I talked to customer service and tell them I have critical medications that I need filled and they can't seems to figure ANYTHING out.... I was told I could speak to one of their pharmacists about the effects of coming off those medications! Excuse me you imbecile! A type 1 diabetic CANNOT just stop their medications!!!! Anyone with a brain in their head already knows the results of not taking critical medications. This company should be sued and put out of business!!!

I’ve used ES for a couple of years. RIP OFF!!! I was given a new prescription and it was sent to ES. The cost was over $130.00!! I wasn’t given an option, they just shipped it. I couldn’t cancel it. Don’t order ANYTHING, without being on the phone to find out the charge. In over 2 years, I have never had to pay out of pocket. I CANCELED them!

Express Scripts is the prescription option offered by my employer. I have a new prescription that my doctor sent through Express Scripts on February 7th. Yesterday I was finally notified that the prescription was filled. Today, I was notified that the prescription is in "Pre-Shipment" awaiting USPS pickup. Today is 7 days since they received the prescription, and they still haven't even shipped it. They say allow 3-5 days for shipping. The inefficiency in most insurance systems is problematic at best. Express Scripts seems to find a way to compound the problem, making it more difficult to receive the medicine the physician has deemed necessary for treatment. This is only one example that is representative of most of my experiences with Express Scripts. While they may mean well...it is a horribly inefficient company that puts patients at risk with their inefficiency.

OMG Stay away from this place!!! I have been dealing with Express Scripts for the past year, I order medication every three months and let me tell ya... They screw it up every single time! I even go through the customer service rep because I would think it would be less prone to error, NOPE. Biggest issues I have found are medications being shipped to the wrong address/no address at all - POST address confirmation. They will also screw up your billing beyond belief! If you are looking for a dependable pharmacy to get your medication to your door in a timely and accurate manner, THIS IS NOT THE PLACE FOR YOU!

I was required to sign up with the Omada Health system before I could get a prior approval on a medication I had been taking since July 2024, which had been approved by Express Scripts since July 2024. I jumped through all the hoops to get signed up with Omada, which they recommended I continue getting the medication. However Express Scripts has denied it twice now. My Dr. submitted the appeal, and it was denied in less than 20 minutes of it being submitted. I see why this company has the poor reviews. Yes, I have reported them to the Department of Health and Human Services. It is clear that they are only out to make money. I have never written a review on a company but when you interfere with someone's health there needs to be accountability.

This company is a scam!! Make sure to take your own documentation because they don’t comment your calls or concerns about your account. Also make sure you have a recording if they tell you they will do something, because they will refuse when you call back to verify the information you were JUST told. Do not give them your personal Info!!!