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Express Scripts

Express Scripts

 3.8/5 (1306 ratings)
  • 5 stars
  • 4 stars
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  • 2 stars
  • 1 stars

About Express Scripts

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Express Scripts Reviews

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Page 2 Reviews 10 - 20
Rated with 1 star
Verified Reviewer
Original review: Aug. 24, 2021

Worst company ever!!! Stay away from them. They harass you to use the delivery service, but they don’t deliver the prescriptions, they’ll take all your personal data like credit card number. Not serious at all and they have a huge mess internally, they’re are worst than a cult to let you out! Kafkian process to get the prescription transferred to a “real” pharmacy. I’m sure I’ll receive the same “cookie cutter”/“copy-paste” response from them, as the rest of the reviews.

Express Scripts response

We understand you are frustrated, In order to assist we will need more information. Please email ExpressRxHelp@express-scripts.com your member id, phone number, handle name, date of birth and how we can better assist. Thank you. ^SJ

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 18, 2021

Something changed with my coverage all of sudden. I went to a deductible plan and I never remember this when I elected my insurance. All of sudden my prescription costs have gone up tremendously. Every time I call… I mean EVERY TIME, no one speaks English well and they ALWAYS.. ALWAYS hang up on me after it took me like 5 mins to get to a person. I never fully understand how anything works because I’m always disconnected and frustrated because of the time it takes me to call back and always get disconnected. It’s a repeat cycle. I can NEVER find out answers to my questions.

Express Scripts response

My name is Shanta and we are sorry that you had a negative experience. We would like to make sure your issue is resolved and does not occur in the future. We would like to discuss your situation further please reply to this message with your telephone number, and or email us at ExpressRxHelp@express-scripts.com. Thank you

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 10, 2021

Ever since Express Scripts is managing my prescriptions I have been without my medications since June 2021. I have called several times and even talked to supervisors and have been a waste of time. It’s seems like anyone know what’s going on and how to get their thing together. And in the meantime I am suffering the bad consequences.

Express Scripts response

My name is Shanta and we are sorry that you had a negative experience. We would like to make sure your issue is resolved and does not occur in the future. We would like to discuss your situation further please reply to this message with your telephone number, and or email us at ExpressRxHelp@express-scripts.com. Thank you

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 7, 2021

My wife takes ** once per month. Now, the meds work extraordinarily well. However, we live in rural Hawaii where there is no to the door delivery. We only have a PO Box. No US Mail comes to my door (like it does in most of Hawaii). Now ** must be keep cold so Express Scrips sends the drug in a styrofoam container with 3 ice packs. But, the last two shipments arrived warm at the Post Office. In short, the drug is unsafe to use and must be disposed. Solution? Ship via Overnight Federal Express or UPS to my door OR allow me to use a local pharmacy rather than waste taxpayer money. OK?

Express Scripts response

My name is Shanta and we are sorry that you had a negative experience. We would like to make sure your issue is resolved and does not occur in the future. We would like to discuss your situation further please reply to this message with your telephone number, and or email us at ExpressRxHelp@express-scripts.com. Thank you

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 3, 2021

This company is a scam. Worst company ever existed in the universe. If you want peace of mind and want to avoid bunch of dummies and cheaters and stay away from these guys. They will delay your prescription like hell and force you to choose whatever crap they will have. Never ever use this service.

Express Scripts response

My name is Shanta and we are sorry that you had a negative experience. We would like to make sure your issue is resolved and does not occur in the future. We would like to discuss your situation further please reply to this message with your telephone number, and or email us at ExpressRxHelp@express-scripts.com. Thank you

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 2, 2021

My insurance company forces me to use this PBM for my medication. Despite my insurance (UHC) formulary stating the brand name of my monthly medication is covered, Express Scripts decided to change it to generic in July without telling me or anyone else. I have had issues on the generic for the medication I am taking, so I spoke with a customer service representative on the phone.

She put in a prior authorization for my medication for me, but she messed up the details on the amount I am taking. Because of this, the prior authorization process took 3 weeks and led to a denial. Luckily, my pharmacy is aware of this issue and ordered a specific authorized generic formula of my medication for me to pick up. Express Scripts is playing with fire and is the most confusing process I have been involved in. I can only imagine the hell seniors are dealing with.

Express Scripts response

My name is Shanta and we are sorry that you had a negative experience. We would like to make sure your issue is resolved and does not occur in the future. We would like to discuss your situation further please reply to this message with your telephone number, and or email us at ExpressRxHelp@express-scripts.com. Thank you

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 31, 2021

Unreliable service. You Order, wait and wonder if prescriptions will come. Duplication of order status and contradictory updates. Front loading of some meds (they seem to have favorites). Their phone calls end sometimes with no msg.

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 30, 2021

It’s been couple of attempts that I am trying to be a part of Express Scripts as a customer but I have no luck!!! I’m not so sure but customer service is not being helpful at all and they don’t work with your secondary Insurance. The last Rep that I have spoke with is not that kind at all straight up talk as he said They don’t work with secondary insurance or anything like that!!!! I feel offended but I rather just end the call and leave it the way it is!!!! I didn’t mind the past call that didn’t get attention but this one is kinda serious to me. Ohh well I guess you don’t want nothing to do with me…

Express Scripts response

My name is Shanta and we are sorry that you had a negative experience. We would like to make sure your issue is resolved and does not occur in the future. We would like to discuss your situation further please reply to this message with your telephone number, and or email us at ExpressRxHelp@express-scripts.com. Thank you

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 26, 2021

My mom passed away on Saturday, May 1, 2021. Her monthly premium was on 'auto pay'. On Monday, May 3, 2021 they took the premium out of her account even though I attempted to stop the auto pay. I immediately contacted ES to get a refund since she would not be using the prescription. I filled all the required docs. Nearly three month later, I find out that ES is NOT issuing a refund because the account was required to be open till the May 31, 2021 even though the service was not used nor needed. ES basically stole a month's premium. Whatever you do, do NOT sign up for auto pay for elderly persons!

Express Scripts response

My name is Shanta and we are sorry that you had a negative experience. We would like to make sure your issue is resolved and does not occur in the future. We would like to discuss your situation further please reply to this message with your telephone number, and or email us at ExpressRxHelp@express-scripts.com. Thank you

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 13, 2021

Very difficult to do business with. Not customer friendly. I recently switched to Alliance Rx and they have been wonderful. They are very slow to fill certain orders and they have on two occasions caused me to be out of my medicine due to their slow delivery and processing. They are fine with certain medicines, but no with all of them.

Express Scripts response

My name is Shanta and we are sorry that you had a negative experience. We would like to make sure your issue is resolved and does not occur in the future. We would like to discuss your situation further please reply to this message with your telephone number, and or email us at ExpressRxHelp@express-scripts.com. Thank you

5 people found this review helpful
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Express Scripts Company Information

Company Name:
Express Scripts
Website:
www.express-scripts.com