Express Scripts Reviews

If I could give a zero I would. This company will find any way not to fill a prescription. Even if you have been on this prescription for over 3 years. You have to fight for it. To the point of missing a dose.

I don't usually write reviews but feel compelled because this is the worst pharmacy I have ever experienced. First of all, my medications were shipped and billed without my authorization. I spoke to an agent to get set up with my account and was informed that when my prescriptions were received that I have have an opportunity to review the price and submit an order. This was not the case. As soon as the information was received they were sent to me without reaching out for authorization. This wouldn't have been a serious issue if the price gouging wasn't so egregious. I take a medication that I can get for $8 face value with no insurance. The price at Express Scripts with insurance was $260. Charging 32 times the cost of others and shipping without authorization is disgusting. No one should ever use this pharmacy.

The company my Husband worked for sold to corporate and that means our insurance switched to BCBS of Minnesota. For some reason they don’t handle prescriptions for us and we have to use Ever North Express Scripts for prescriptions. While switching over my Qulitpa to express scripts they denied me filling it at any local pharmacies. Unless it was a one time thing. If I continued to fill at Walmart they were going to charge me fines. So I had no choice but to switch over to their mailing service. Once I did that, then they denied the fill again. So I called in, now it can only be a 90 day supply. Which means I had to make another doctor appointment to jump through all their hoops with my doctor at my side just to get a 90 day fill with refills every 90 days. They covered the medication fully for two fills. Now….. it’s going to be 225$ each full because now I have to meet a new deductible for meds.

I was discriminated against by Express Scripts. I was harmed multiple times by delivery on multiple occasions. Was a week late and my doctor said he was treated like a drug dealer. I was given harmful medical advice by the pharmacist that would have put my life in jeopardy. After a year of filling my RX they said they would not fill it unless I tapered on a Rx. I have be stable on for 18 years and already self tapered to be in compliance of guidelines that are not based on medical evidence. A one size fits all box is harmful. Discriminating against disabled patient's needs! Shame on express scripts for abandoning me & shame on the DEA for intimidating pharmacies & doctors. The war on drugs has evolved into the war on disabled. I’m on SSDI and the government has verified that I have legitimate diseases & that I am disabled!! Why is the pharmacy refusing to provide care?

Despite being on the phone for hours over 1 month with numerous supervisors from Express Scripts, I still do not have a resolution. They rejected a brand-name medication, in the rejection letter, they stated a biosimilar to be filled. When attempting to fill the Biosimilar, I am told that Accredo doesn't fill this medication. Was then told by Express Scripts that any pharmacy in my network could fill it. Knowing full well that wasn't the case, I went ahead and had it sent to a local pharmacy. What do you know, CVS can't fill it, and their specialty pharmacy isn't under contract with Express Scripts. Leads me back to more incompetent people at Express Scripts. Thankfully, this medicine is just for arthritis. God forbid it was something more important, I would be dead. That is probably what they are counting on. Useless company only driven by profits.

My plan requires that I use Express Scripts mail order with a 90 prescription which was working fine until they stopped carrying the asthma inhaler I was using (which was 60 doses per inhaler). They would not let me get 2 inhalers because it would equal 120 which is over a 90 day supply and if I just got 1 inhaler (only 60 day supply) I would be penalized, making the inhaler $250. It took me 2 weeks, talking to 5 CS reps and 2 supervisors, and having my doctor write the prescription 5 different times before getting this resolved.

Yep another person who used their service and was promised it would be delivered a certain day and it’s not. They take several long days to even process your prescription. Used them once and will never use them again.

Absolutely abysmal customer service. Plan on constant delays. As in every month. New problem. After attitude from a representative, you CAN talk to a pharmacist about side effects of missing doses of your medication. Great! Thanks. Tell me how a week delay of just about ANY medication wouldn’t be a problem. I am a healthcare professional. I will make it my mission to deter any current or future patients from using this service. I’m shocked this calamity of a “service” is still in business. There isn’t an option for zero stars.

Absolutely terrible company. Stick with your local pharmacy. Before I switched my rx's to them I called, they said they stock my Advair, them magically they don't when it comes time to fill they want to give you a generic which is ineffective at least for me, so my Dr. Checks they do not substitute on the Rx. Just stay away from this place. Total nightmare.

I wish I could rate them zero stars!!! They are the most unhelpful and least educated customer service reps...They denied a prescription and gave covered alternatives but then said the covered alternatives are not covered...It's going on 10 days with no diabetes medication...and when I mentioned this to the rep, she asked if I wanted to talk to the pharmacist about the effects of not taking my diabetic medication as if it's not their fault... I filed a complaint with our HR department.

Pros: Pricing and fast shipping. Cons: Poor communication and bureaucratic interference. Express Scripts has decent pricing and fast shipping, but their management is a nightmare. They recently canceled a necessary temporary dosage change from my doctor without consulting or notifying my doctor. After my doctor resent the order and I called them, they finally stated they would process it, 5 weeks later, I’m still waiting. The convenience of mail-order isn't worth having an insurance company play doctor with your prescriptions. Can’t be stressing out about whether a prescription order will be refilled. I’m done with them and will be switching back to retail pharmacy. The whole pharmacy network needs a real overhaul.

Worst ever. They put a medication on auto refill - I archived it - they continued to ship it. I called and asked they take it back in the original mailer. Refused but only after asking me to call back 3 different times which I did. They also indicated it didn't show archived but it does on my end. They said that doesn't necessarily stop auto refills. I never know what is going to ship next and when as they have complete control and give me no control just bill when they feel like it! What a cluster these people are.

They said my AccuCheck Guideme diabetes test strips are no longer covered by insurance. They said True Metrix is. Someone from their staff told my physician's office that there wouldn't be a charge for these, and I could get a FREE True Metrix Glucose Meter to use the new strips. Ok fine. Didn't really want a new meter, but if the coverage would now be 100%, why not. Turns out that was a lie. Instead, Express Scripts charged me $40 for 100 strips. The same 100 strips can be purchased directly from Amazon for $26.35. (Note: Prescriptions are not necessary to glucose meters/strips--I have the doctor write the order thinking that I would save money on them since I PAY for insurance). Express Scripts charged me $28.77 for the meter. I can buy over the counter a True Metrix Blood Glucose meter from Walmart for $14.98. When the new meter and strips show up, they will be returned with snapshots of the RETAIL price.

Mail in do not keep their promises. Whether it’s USPS or Express Scripts the medication is delayed. People just don’t do their jobs anymore. Hopefully medications become in stock in the pharmacies again. The entire healthcare system is a joke.

My medication ran out of refill, they pharmacy contacted my doctor office too late, very close to the refill date. As such, I wouldn't have my med for a couple of days. They refused to take any responsibility.

Beware it could take months before you get your medications through this company. I just changed my health plan to Health Spring & Evernorth Express Scripts, and they refuse to send medication I have been taking for 8 years to prevent seizures. They not only want the prescription but the diagnosis & Doctors plan as well.

Could not rate as zero. Express Scripts is the absolute worst pharmacy ever! Not helpful, rude, hang up on you after they put you on hold. Forced to work with them thru Medicare! Not willing to work with customer at all!

I called to ask in advance if they would cover my prescription and the service rep said yes. After rejecting my physician's prescription 3 times over the course of six weeks with repetitive, unhelpful robocalls, I am long out of my meds, and have to go back to my prior pharmacy.

My company uses Express Scripts so I don’t have a choice but every experience with them has been horrible. I’ve gotten bounced around from department to department and each person I’ve talked to tells me something different. My medication that I’ve been using for two years now all of a sudden I no longer qualify for because the Prior Authorization requirement changed. No one can tell me why and when I ask for information listed in the denial letter I may as well be speaking another language because no one can ever give me a straight answer.

In November, 2026, after my partner had a terrible experience with Express Scripts and rude customer service. I called to discontinue. The first representative told me that she would discontinue my medications, but I waited and waited and, then, realized she hung up on me. I called back and the second representative heard me out and empathized with my frustration. He discontinued and outlined their own process for transferring my medications to another pharmacy. However, this month, Express Scripts began filling prescriptions again, prescriptions that I already have with another pharmacy. They also wanted to charge me $50.00 for medications I just filled at the other pharmacy. I called and the first representative immediately threatened to send me to collections if I do not pay.

We've used Express Scripts for over 20 years and never had a problem until the last 6 months. Seems to be the EverNorth combination when things fell apart. Now we can't get our medications filled and they just say "delayed" without any promise of a date so we have to keep getting our scripts from Walgreens. It's many of our scripts for our family...not just one medicine. I'm very disappointed and wish I knew what was going on.

My wife requires a specific medication for her migraines, a medication she has been on for quite some time. Recently, I changed employers and ended up with Express Scripts as our new pharmacy plan. We have been on their plan before and was less than impressed, but we thought that maybe it had improved. Boy were we wrong. Her medication still have refills left from the previous prescription, so we tried to transfer the script to a pharmacy that is within the plan. That is when we learned that the medication now required a preauthorization before Express Scripts would fill it. Now it is 2 weeks off the medication, the migraines have returned and the company is claiming they still have time to review the prescription, even though they have had it for 3 days already.

This pharmacy seems to be a scam. I've had nothing but lies and delays from them. They cancelled my prescription claiming they couldn't reach my doctor. Doctor tells me they were never contacted by them. Prescription sent again. Received prior auth approval. Delayed again. Called to ask why. They claim they need "clarification" on the quantity, strength and instructions. I can see in my doctor's dashboard that they sent all that in the prescription.

Let me preface this with the information that I have past work experience as a tech in a mail order pharmacy, and I currently work as a medical receptionist. I'm intricately familiar with this system, the reasons prescriptions can get delayed, and what steps I can take as a patient to try and prevent issues. The problems I encountered were not "user error". Express Scripts is just uniquely bad at what they do.

Any call is at least 15 min. I have to pay 26 dollars every time for delivery of the medication to know which day it will arrive because it requires a signature. Unless you speak with a supervisor few levels up the information you get is likely to be wrong. Very unfortunate I am forced to use this company though my health insurance.

I've been trying to get my medication Trelegy filled for 3 months, was told first to take the Express scripts pharmacy number to Walgreens where the pharmacy called and was told to reverse the order they put in, which they did and place an order for a 90 supply which they did. Still no refills with insurance delay. I called Express Scripts today and they told me that Walgreens had only put in a prescription for 30 days not 90 so I was then told to call my pharmacy and tell them to put in a prescription for 90 supply. Are you freaking kidding me? Worse place ever, 1 month supply $687.00 3 month supply 150, this is crazy. It should not be this hard to get your medication. Express Script is the worse.

Began a medication last May that cannot be stopped, lifetime med. These ** decided to add an account balance that was not mine but my wife's, holding my medication hostage. This is after multiple calls and complaints that they charged my PayPal account for her medication, instead of her account. I stopped taking med in January because of this and have had numerous side effects because of it, affecting my health. Finally able to get an order placed 2 months later. Mind you, this medication was guaranteed free for my lifetime before I began taking it however the cost is insanely high so I removed my PayPal when I realized they may charge my medication in error. Without any explanation, they blocked my medication.

The worst - I sent in 5 RX and hand wrote in big letters: FIVE PRESCRIPTIONS ENCLOSED. Then they just FORGOT one RX and only dispensed FOUR. I've been on the phone for over an HOUR - on hold, still on hold. What kind of Pharmacist reads FIVE PRESCRIPTIONS ENCLOSED... and then fills only four?? A stupid person. I am tired of -minute boiler-plate apology scripts.... followed by inaction, or disconnecting me (twice). Are they this careless with all medications?? I think so.

I was notified 6 months ago that they were having supply issues on one of my medications and advised to get it filled at a local network pharmacy. That was six months ago and they sent me an email advising me to resume service with that Rx. So I went to my provider and had it changed back to Express Scripts. Just got notification not two weeks later that they had a supply issue and I would have to have it sent to a network pharmacy services. Had to contact my provider yet again and have it switched back. Get your sock together people or you’ll get fired.

They limit your quantities, so basically the doctor says "take this to stay alive" then Express Scripts says "No, you can't have that and we want you to die".