RiteAid Pharmacy Reviews

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About RiteAid Pharmacy

Pros
  • Good communication about medications
  • Automatic refill options
Cons
  • Long wait times for service
  • Frequent inventory issues

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RiteAid Pharmacy Reviews

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    • 4,663,794 reviews on ConsumerAffairs are verified.
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    How do I know I can trust these reviews about RiteAid?
    • 4,663,794 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceStaff

    Reviewed April 12, 2025

    OK update Katthy. The pharmacist from the Rite Aid on Walnut was amazing. She addressed that it was their fault and actually gave me a phone call and apologize and it’s things like that that make me wanna come back. Also the gentleman I did didn’t get his name. I wish I would’ve. He’s there all the time too. He loves dogs and he saves them and he was so amazing this morning and I wanna thank both of them for showing Support because it is scary out there already needing a prescription and having questions and she addressed that they were wrong. Thank you Katthy

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    Customer ServiceCoverageStaff

    Reviewed March 26, 2025

    By calling the pharmacy to let them know the prescription is covered by the medical, the person name Julie answered the phone as I was explaining why it was rejected at first but after my doctor called them got an approve the prescription, she said, "Let me finish. You should pay for it," as I try to tell her I just got a message from my doctor, she said, "Don't cut me when I am talking to you," she called me rude and more, I decided to hang up and complain about unprofessionalism.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Dec. 17, 2024

      My disabled, elderly client just moved to the area a month ago and switched to Rite Aid pharmacy since it's the closest to her home (mind you she doesn't drive). It's been a headache since. This place can't even fill a prescription after a week and a half. They keep using the excuse of being understaffed. My client is diabetic and completely out of insulin!!!! We called it in over a week ago! We went last week to pick up her prescriptions and they filled 2 she had plenty of and never asked for those prescriptions to be refilled. Then two of the ones she did request to be filled they never refilled and still a week later haven't refilled!

      It's one excuse after another! They never answer the phones. You can't get through to anyone. Even the staff are rude and completely unhelpful. Should have taken one of the ladies staff members advice when we first transferred my client's prescriptions there.... She stated that they're completely understaffed and wouldn't recommend that if we want our prescriptions within a reasonable time we go somewhere else.

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      Reviewed Dec. 1, 2024

      The pharmacist is ill equipped at her job, unhelpful and unfriendly. The cashier working in the pharmacy is also ill equipped at her job, unfriendly and unhelpful. There’s a reason why this pharmacy continues to get poor reviews. It’s the worst pharmacy in LA.

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      Customer ServiceStaff

      Reviewed Nov. 19, 2024

      The service at the RiteAid on Eastern Avenue in Bell Gardens is very bad at the Pharmacy. The young ** girl typing in the medication is very rude and very unhelpful. She has been this way on many trips to this Location. I have filed complaints with the Store Manager and the Assistant Manager, they are of no help in dealing with this young lady. I also called their corporate HQ and sent emails. I believe they don’t care when dealing with seniors or aging people. I am over 75 years old and waiting over one or two hours hurts me standing.

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      Reviewed Nov. 18, 2024

      I have been waiting for 6 weeks for a prescription to be filled. I have asked several times about this and all I get is the runaround. They tell me another store in Fresno has it but they refuse to send it to them.

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      Staff

      Reviewed Oct. 25, 2024

      Dropped off a simple MD-written prescription. The young male staff member was CLUELESS. He disappeared, returned and said we should check back THE NEXT MORNING (for an urgent Pain RX). The next morning I called. They had done NOTHING since the imbecile staff member had not ASKED US about our insurance. Told him we were paying cash. SIX HOURS LATER, nothing (despite their promise to text us). They are a total disaster area. Never again. Wishing Rite-Aid a happy "hedge fund" bankruptcy.

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      Customer Service

      Reviewed Oct. 17, 2024

      Redmond Oregon Rite Aid is horrible!!!! They have a 10 day waiting list to just fill prescriptions, and trying to call to request a RX is impossible. They Will Not!, answer the phone… I was told they were too busy to help me so I have changed Pharmacies and would recommend anyone else needing prescriptions in a timely fashion do the same.

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      Staff

      Reviewed May 17, 2024

      Since when does the clerk who takes your money and gives you your meds also work as a pharmacist counting pills and putting them in a machine especially without gloves since he's been touching money all day. The days of my family getting prescriptions at the Belmore NY pharmacy are slowly coming to an end.

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      Staff

      Reviewed May 11, 2024

      Riteaid Pharmacy in Tiffin, Ohio is in need of a good scrubbing! The floors, counters, pickup window, person at the register looks like they haven’t washed their hair in weeks. Even the hand sanitizer jug is filthy! I am referring to the pharmacy only, the rest of the store is fine. To think they administer immunizations in this area is unbelievable!

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      RiteAid author review by ConsumerAffairs Research Team

      RiteAid has grown to become the third-largest drugstore chain in the United States. Operating mainly on the east coast, it provides multiple pharmacy services, both in-store and online. Services include prescription refills and transfers, one-trip refills, home delivery, Medicare Part D plans and specialty pharmacy services.

      • Online prescription refills: Customers can create an online account profile that includes their personal information, doctor information and prescription details. Once logged in they can manage prescription refills by scheduling ongoing orders that tailor to each individual's treatment plan.

      • Specialty pharmacy services: RiteAid offers online delivery, prescription scheduling and financial help for consumers with specialty pharmacy needs. They are accredited to distribute specialty medication and advise customers on diseases such as cancer, HIV/AIDS and cystic fibrosis.

      • OneTripRefills: For consumers who want to order their prescriptions online and pick them up at the nearest store, RiteAid offers OneTripRefills. OneTripRefills allows pharmacists to schedule all of a customer's prescriptions to be delivered at once, simplifying their pickup schedule.

      • Prescription reminder services: RiteAid will help customers manage their prescriptions by sending reminders by email, text or phone when prescriptions are due for a refill or ready for pickup.

      • Accreditation: RiteAid is accredited by the National Association of Boards of Pharmacy, ensuring it distributes prescription drugs safely. The URAC also accredits RiteAid’s specialty pharmacy practices.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      RiteAid Pharmacy Company Information

      Company Name:
      RiteAid
      Website:
      www.riteaid.com