RiteAid Pharmacy

I go back to the store and the manager said he can't do anything about this because my QR code had expired and he would have to do another transaction. So I call cash app in front of the manager they tell me again he needs to finish the transactional. He says he can't finish without a QR scan and cash app confirmed it had expired and he would have to cancel the transaction that did not go through and redo. Cash app talked to the manager and told him this. He refused and said he would put in a call to corporate and let me know the next day. So I made a copy of the receipt (the receipt had the transaction but it had a random sequenced card number ex. 1123344556789 so obviously this is some default number. Anyways he knows he took my cash and by the time he applied my cash it was late because he helped another customer and he tried to finish it.

So the next day when I call him and ask what corp said he was waiting on their call back. So I ask him, "Well there should be an overage last night with my cash when you closed." Right away said, "Nope. Nope. No. There wouldn't be an overage." Anyways this is April is April. 3 months later and he still is waiting for corporate to reply. He states there is nothing RiteAid can do that it must be a glitch in cash app. And he stands firm that their app must have taken my money and they have nothing to do with cash app's applications. The thing is I'm on a budget and I collected money from 3 other roommates to pay our bill. I'm disabled and had to pay the full amount due out of my. Monthly check and not but some of my medications because of this.

Rite aid should be ashamed of theirs selves. I know they kept the money. They just didn't take the time to listen to the details and follow the transactions and the money. They are responsible. I handed my money to them and the receipt I got was not even a cash app card number. It was a default number they use for training. Never trust putting money on a secured card with this place, you will risk being ripped off and your money stolen.

WHAT A GENERIC LAUGHABLE RESPONSE, RITE AID! The RUDE pharmacist that refused to call and let us know that my wife's meds AFTER HER SURGERY would not be available for weeks, should be let go. TODAY! It's not our fault that you went to school for almost a decade so you could work in retail. This awful little man represents ALL RITE AID pharmacists in my opinion. You've caused my wife to sit in agony because you couldn't be bothered to "DO NO HARM". Pretty sure as the holder of a doctoral degree you take that oath. So, you are a FAILURE, SIR. But hey, at least you have your white coat, right?

I was not upset and just asked the question, the pharmacist then came to the counter and started telling me that the DEA had strict rules on this medication, to which I asked her if the rules had changed from last month to which she rudely said if you would let me finish and stop jumping down my throat. I told her I was not jumping down her throat but was asking a question. I told her to please proceed and she again stated that the DEA had strict rules on the medication, I again told her I was not questioning the rules but asking if the rules had changed since last month to which she replied no. I then asked if they only enforced the rules sometimes since they had never done it before. She got upset and told me to leave and never come back. I was a little dumbfounded because I was just asking questions.

I asked her for her name which she refused to give so I then asked for the number to Corporate to which she replied, "I am sure you can figure it out yourself." This pharmacist who had a name tag with ** on it was very rude and unprofessional and I will never set foot in another Rite Aid for anything and have already transferred all prescription to Walgreens. On the way to drop the prescription off at Walgreens I did stop by my Vet and told him what just happened, he stated they never write addresses on prescriptions, he did so on mine to avoid any additional problems.

Walgreens buys Rite Aid. I feared this happening. I really dreaded it. I knew it was coming and I knew things would take a turn for the worst when this happened. Around the beginning of 2021 is when things started to go downhill. They stopped the automatic refills. I couldn't get their app to work to manually refill. I'd call to refill and there's an issue. They finally got that squared away but the automatic refills never worked for me after that even though they claim to offer it. Now each time I manually refill a prescription they never have it in stock, I like to try and refill it once I get to my last pen, usually about 3 - 4 days short of being eligible for a refill because it's too soon. However it takes them 3 - 7 days to get any insulin in stock now. I'm in a pickle. I can't order it because it's too soon, but when it's time and I can refill, it still takes 3 - 7 days and I'm down to usually 1 - 2 days' worth of insulin left.

This is completely unacceptable as a leading pharmacy. The insulin pens come in a box of five pens. I literally get just enough that'll cover my dosage according to the doctor's dosages. For my main quick acting insulin, my dosages are determined by the amount of carbs I eat and a correction factor based upon my blood sugar. So one day I could be taking 55 units of insulin yet the next day it could be 80 or even 100 units. It used to be I would be given two full boxes (ten pens) of insulin and had a bit to spare and in the rare event that something happened getting it refilled or I was out of town, etc. this worked out great. Now I am lucky if I can even make it to my 30 days with a half a pen left since they feel like they need to limit me.

It's not the insurance, I've already spoken to them and one of the pharmacists even said it was the pharmacy itself. This last month they literally waited until I was down to my last 20 units of insulins of fast acting insulin and one last dosage of the long acting insulin before they would fill anything, and that was after calling them numerous times with no luck and finally going in to the pharmacy. The long acting insulin was out of stock, of course, like usual. They put in an urgent order, like they always claim to do. However I was down to my last dose and they claimed it would be in the next day, which we all knew meant at least two or three days at the very least.

After pleading with them that it was absolutely necessary they gave ONE pen to hold me over until they could refill the remainder, which was two more pens. Luckily with the long acting insulin a pen lasts me 10 days, so I had a little time if something went wrong. I am at a loss. Where I am located there is only Rite Aid, Walgreens, CVS and Walmart Pharmacy, all of which all TERRIBLE. I am completely done with Rite Aid's stints however. I hope for everyone else that their local Rite Aid is still a great pharmacy but definitely avoid the one in Middletown, Delaware.

I said, "Seeing you don’t have that test, use the one the clerk gave me." From there, I felt I was Jack Nicholas in Five Easy Pieces attempting to order the breakfast I wanted. Because I needed to prove to the venue I will be teaching at that I didn’t have Covid, I purchased the test. The employees I spoke to were pleasant. I have no complaints, just compassion for them working for a poorly run company. I will never in the future waste my time at RiteAid.