RiteAid Pharmacy Reviews

RiteAid has filed for bankruptcy. Today I went in to a Rite Aid pharmacy to pick up my medications. The line at the the pharmacy register was at the back of the store. The customers in line were not picking up medications. They were buying what was left on the shelves, i.r., General merchandise. Since when does general merchandise come before medications, i.e, health and well-being.

This is a negative review for the Rite Aid pharmacy #00390 in Randallstown Md. The pharmacists working there are very rude (especially ** and **). Will be transferring all of my medications to another pharmacy. Glad to hear that all Rite Aid stores will be closing... Should not have to deal with jerks just to have a simple order filled...

OK update Katthy. The pharmacist from the Rite Aid on Walnut was amazing. She addressed that it was their fault and actually gave me a phone call and apologize and it’s things like that that make me wanna come back. Also the gentleman I did didn’t get his name. I wish I would’ve. He’s there all the time too. He loves dogs and he saves them and he was so amazing this morning and I wanna thank both of them for showing Support because it is scary out there already needing a prescription and having questions and she addressed that they were wrong. Thank you Katthy

By calling the pharmacy to let them know the prescription is covered by the medical, the person name Julie answered the phone as I was explaining why it was rejected at first but after my doctor called them got an approve the prescription, she said, "Let me finish. You should pay for it," as I try to tell her I just got a message from my doctor, she said, "Don't cut me when I am talking to you," she called me rude and more, I decided to hang up and complain about unprofessionalism.

My disabled, elderly client just moved to the area a month ago and switched to Rite Aid pharmacy since it's the closest to her home (mind you she doesn't drive). It's been a headache since. This place can't even fill a prescription after a week and a half. They keep using the excuse of being understaffed. My client is diabetic and completely out of insulin!!!! We called it in over a week ago! We went last week to pick up her prescriptions and they filled 2 she had plenty of and never asked for those prescriptions to be refilled. Then two of the ones she did request to be filled they never refilled and still a week later haven't refilled!

The pharmacist is ill equipped at her job, unhelpful and unfriendly. The cashier working in the pharmacy is also ill equipped at her job, unfriendly and unhelpful. There’s a reason why this pharmacy continues to get poor reviews. It’s the worst pharmacy in LA.

The service at the RiteAid on Eastern Avenue in Bell Gardens is very bad at the Pharmacy. The young ** girl typing in the medication is very rude and very unhelpful. She has been this way on many trips to this Location. I have filed complaints with the Store Manager and the Assistant Manager, they are of no help in dealing with this young lady. I also called their corporate HQ and sent emails. I believe they don’t care when dealing with seniors or aging people. I am over 75 years old and waiting over one or two hours hurts me standing.

I have been waiting for 6 weeks for a prescription to be filled. I have asked several times about this and all I get is the runaround. They tell me another store in Fresno has it but they refuse to send it to them.

Dropped off a simple MD-written prescription. The young male staff member was CLUELESS. He disappeared, returned and said we should check back THE NEXT MORNING (for an urgent Pain RX). The next morning I called. They had done NOTHING since the imbecile staff member had not ASKED US about our insurance. Told him we were paying cash. SIX HOURS LATER, nothing (despite their promise to text us). They are a total disaster area. Never again. Wishing Rite-Aid a happy "hedge fund" bankruptcy.

Redmond Oregon Rite Aid is horrible!!!! They have a 10 day waiting list to just fill prescriptions, and trying to call to request a RX is impossible. They Will Not!, answer the phone… I was told they were too busy to help me so I have changed Pharmacies and would recommend anyone else needing prescriptions in a timely fashion do the same.

Since when does the clerk who takes your money and gives you your meds also work as a pharmacist counting pills and putting them in a machine especially without gloves since he's been touching money all day. The days of my family getting prescriptions at the Belmore NY pharmacy are slowly coming to an end.

Riteaid Pharmacy in Tiffin, Ohio is in need of a good scrubbing! The floors, counters, pickup window, person at the register looks like they haven’t washed their hair in weeks. Even the hand sanitizer jug is filthy! I am referring to the pharmacy only, the rest of the store is fine. To think they administer immunizations in this area is unbelievable!

This is for the pharmacy located at 807 S. 4th St. Hamburg, PA. They told me my scripts couldn't be filled for 2 more days. 2 days came & no scripts. I had to call them to see what was going on, there was no effort to communicate on their end. They said I'm being put on a brief hold which turns into almost a 30 minute hold. So they say they need more info from my doctor, for a script I had been on & they had filled prior. So they get the info & fill them. I go to pick up & I wait while they fill the person's scripts in front of me. They don't move him to the side or anything, but ** DOES stand there & talk to him while I wait. Another women actually left because they told her to wait 10 minutes and she was still waiting after being there a long time..

It's no surprise that Rite Aid is in financial trouble. But don’t blame it on the Drug issue. There is a corporate management problem because, for some reason, around May 2023, they changed the packaging for a Rite Aid product I ordered for store pickup. It's still in the store the smaller size still can be ordered online, but the larger size cannot. I brought the issue to the store manager and customer service. It's not a store issue. I have repeatedly sent copies of the bar code and shelf tag to customer service. A case is opened but the problem still isn’t fixed. I wonder how many other products Rite Aid sells that are not in the online store.

Whoever designed Rite-aids apps and computer systems can not do basic math. And speaking to a pharmacist to show them the error does no good at all, because whatever the A.I. overlords say is the end all to beat all. RiteAid does their prescription refills by a calendar month, not days. So if they give you (what they consider to be a controlled substance) prescription, and it is for 30 pills, and the month has 31 days, they will not refill it by the 30th day, but in fact leave you one day short. So do the math. 12 (months) X 30 = 360. By riteaid's math works out correct for a medication you are NOT supposed to miss one day of in a 365 day year. By "basic math" rules, that leaves you 5 pills short in a year.

This writer purchased an item thru Rite Aid online which was not used and tried multiple times to return within the 90 day period they advertised on their webpage. Vendor never replied back with a return label as promised, having to dispute charge thru my bank entity to address my request. Vendor proudly denied the dispute and added they are rated 3.7 out of 5 in customer satisfaction in customer affairs, no wonder. If they stood by their word, they would indeed have a much higher customer satisfaction rate. Rite Aid's customer service and satisfaction really left I lot to be desired for this client.

My pharmacy released my PHI to an individual without any authority to do so. There was no active investigation going on and there was never any subpoena, warrant by any judge and this disclosure was without my knowledge or consent.

January 2023 I went to add cash to my Cash App to pay a water bill, I get in store pull up my Pp, then selected RiteAid and gave them the QR code to scan. They scanned it but then the cashier proceeded to do something for another customer. So I gave my 120 in cash. He (the manager) gave my receipt and I left. 2 hours later I still do NOT have the money reflecting on my card, so I call Cash App they and they explained there is a transaction but it is incomplete so I would need to go back to the store and have them finish the transaction.

Response from the owner. "We are very sorry to hear about your experience, Damien. It’s our goal to make sure every customer receives the best possible service, and we are saddened this wasn't your experience with us. Please contact our Customer Care department by Twitter DM, Facebook PM, phone at 1-800-RITEAID (1-800-748-3243), or by email at customer.service@riteaid.com if you're open to discussing this further. Thank you."

I have been getting my senior dog's prescription filled at Rite Aid at 4245 Holland Rd. Virginia Beach VA and have had no problems until Jan 20, 2023. I took the prescription from my Vet to the pharmacy as usual explaining to her that the prescription needed to be filled in tablet form as the prescription stated and to please not substitute the liquid form as happened once before. The young lady took the prescription and looked up the account and showed the on duty pharmacist to ensure they had the tablets. After discussing it with the pharmacist she brought the prescription back to me and said they could not fill it because the Vet had not written my address on it and they could not write it on there. All of the prescriptions I have had filled there never had the address written on them so I asked if something had changed from last month when the same exact prescription was filled at the same exact pharmacy.

Let me start off by stating that I am an insulin dependent diabetic and I absolutely must have my insulin filled monthly. Originally I had used Walgreens Pharmacy and had a bunch of issues with them and decided to switch over to RiteAid in 2014. They were so simple to use, never had any issues and never worried about running out of insulin. They did automatic refills and even contacted the doctor's office for a new prescription if by some odd chance I forgot and let my refills run out. Everything was smooth sailing through about 2020.

Despite many attempts to fix their issue with our meds - they lack the caring or intelligence to do so - unable to fill prescriptions as per dr request - screw up so bad they will not contact insurance company to fix their screw up - we are switching today to end this nightmare with them.

The Rite Aid on 16th and Walnut St., Philadelphia is the absolute worst pharmacy I have ever had the displeasure of visiting. They never answer the phone, never. I can’t tell you how many times I have called over and over and over and never has one person answered the phone. They never have anything in stock, and it’s every man for themselves. They don’t care if your medication isn’t there. They are completely unhelpful, and frankly incompetent. They don’t know what they’re doing and they don’t care. They’re the most miserable people I’ve ever encountered. Rite Aid has become notorious for being a hell hole. It doesn’t matter where the location is. Frankly, they all suck. I can’t believe they’re still in business and are in charge of people’s medication’s. It should be illegal.

5 trips and they weren't ready, or, closed early, no help, or not open today. They are always slow And if there are several people in the line, it can take 30- 40 minutes. They have trouble finding the pills and they said, do not rely on anything ordered with their app. Store #11019.

Bait and switch. After ordering a home Covid test online, I was told that I would be contacted. I waited a day to be contacted. After hearing nothing, I called the local store. The gentleman who answered connected me to the manager. She told me I could come in the next day and purchase a Covid test with my insurance card. After not finding the tests in the store, I was told they were behind the front counter. After waiting in line, the clerk told me he had to call a manager to use my insurance card. He told me I had to go to the pharmacy to get one. I said if I took that test back and wait in another line, I could use my card. He then said no. They only sell one type of test via insurance cards, and they were out of them.

Avoid this pharmacy like the plague if you want any type of consistent confident motivated helpful pharmacists and techs. I moved 20 miles away and kept this pharmacy because they were the opposite of what they have become. If you’d like to be regretful hostile and be given the runaround well everybody passes the buck without taking any responsibility for horrible service – then I guess I recommend them but if you would like help and empathy and consistent competency find another pharmacy.

My doctor called in a prescription that I need to survive, and Rite Aid refused to fill it and they never called my doctor about it.. They don't care if their pharmacy patients live or die.. There are 2 pharmacists at the South Centinela Rite Aid location in Los Angeles.. Stephanie and Kim are their names.. They don't have any compassion at all, and just give dying patients the run around.. RIte Aid will never get any of my business again if I live long enough.. I hope their entire corporation implodes or explodes.. I wish upon every member of that company 10x what I had to experience in my life.. 10x the hardship and 10x the struggle so they know what real suffering is like.

The Ambler, PA store is in need of a facelift. This location is always short-staffed. The employees are overworked, stressed out and underpaid. They let the security guard go so the shoplifters are frequent shoppers putting the employees in harm's way. The result is expensive prices. They used to be open 24 hours. Now they are open until 12. I don't know why anyone would shop here if it wasn't convenient.

On January 6, 2022, I stopped at Rite Aid Pharmacy in Derby New York to pick up a prescription that was ready. When told them there was new insurance and gave them a letter from insurance company that stated "Until insurance cards arrive, please use this letter to verify that the individual is insured". I presented letter and some women said I would need card. The pharmacist never bothered to read letter from insurance company. The people were extremely rude, and it was an inconvenience to fix this for a patient. I was informed that would take care of this when they had time. I would think this is not how a patient should be treated when when giving business to a Rite Aid Pharmacy. I would have waited for the prescription but they would not even give me a time that it would be ready.

On July 5, 2021, I purchase an eBay gift card for $200 and found out the card did not have any money on it and was used July 4, 2021, before I even purchase the card. I got this information directly from eBay and they told me to tell RiteAid to return my $200 because this card was no good if I purchase a gift card that was used before I purchased it. eBay gave me Ref # ** and told me to give it to Rite Aid and ask for Rite Aid to reach out to eBay to let them know that the card is no good. Rite-aid management refuses to call eBay and refund my $200. I call the police and contacted eBay again to let them know Rite Aid will not refund my $200. eBay had me file a complaint with IC3 and also send me an email for me to give to Rite Aid asking them to refund my money and to file a complaint against Rite Aid. I gave the email to Rite aid on July 6, 2021, and Rite Aid still refuses to refund my $200.

First off.. if I could give them ZERO stars I would... but I have to click on at least 1. I recently walked into what I thought was my local Bartells Pharmacy on 6th Ave. in Tacoma only to find out when I went to pick up my husband's monthly $22 prescription, it had gone up to $88 because I was now purchasing it from RITE AID... I had no idea they bought Bartells (I don't follow the news much).. but to be SHOCKED with such a HUGE increase in pricing for a GENERIC medication for a mere 28 tablets is a total RIP OFF. It's funny how one pharmacy charges $8... another $22.. and now Rite Aid $88 .. I will never step into that store EVER again,, will NEVER go to a RITE AID pharmacy.. and will go back to driving 14 miles away to get the same $88 scrip for $8 from CostLess.... Rite Aid is a Rip Off!!!

Rite Aid Pharmacy Located on 580 Bailey Rd Bay Point Ca 94565 has the worst service. I’ve been a long time customer but had to look for more reliable Pharmacy! Don't tell your customer to come back multiple times to pick up their Rx.., and there shouldn’t be an issue because it’s only a refill and not even a controlled medication.

If I could give Rite Aid 0 stars, I would. I paid for my daughter's prescription 2 weeks ago, but they didn't have everything in stock, so I was told to come back today. Then, today they tried to charge me AGAIN for what I had already paid for. When I became upset, they had the nerve to lecture me on "being respectful" when it was THEM who were horrifically disrespectful. NEVER GO TO RITE AID. THEY CANNOT BE TRUSTED.

My experience: Having been alerted weeks ago (Jan 13, 2021) that RiteAid pharmacies in the San Francisco Bay Area had appointments available for those 65+ for the first of the two Covid-19 vaccinations, I jumped at the opportunity that same day. It's a good thing, for the slots at various RiteAid locations disappeared very quickly. I was willing to drive anywhere and thus ended up going to one of the 2 locations in Antioch, CA, about 30 miles away, even though a RiteAid is located within walking distance of my home. Meanwhile and for safekeeping, I also tried to apply through the Contra Costa County, Safeway, and Muir Medical Group, of which I am a member. I persisted - (telephone, email, websites) and never heard back from any of those providers.

The Rite Aid on Chicago in Riverside is unsafe to shop in. Transients sit in front of the doors!! The guard sits on a cart on his phone oblivious to the surroundings! If you call no will ever answer the phone in the pharmacy! Moreover they could care less.

I stopped using CVS because of constant issues and went straight to RiteAid. My prescription is always ready when I call to refill and the employees are courteous.

The pharmacist looks for the best deals on our prescriptions so if there are coupons that will make them cost less than our insurance she uses them to bring down our costs. Plus they are fantastically

I have been with Rite Aid 14 yrs, and they saved me money by suggesting my prescriptions be filled for a 3 month period. Also been extremely helpful with question, concerns, and contacting my Doctor!

I have been going to my local RiteAid since it opened some 15 years ago. They always have what I'm looking for. The shelves are always stocked and easy to find. The pharmacy tech know me by name....

Rite Aid pharmacists (in Lee, NH) have always been very professional, helpful, informative, and efficient. That store also has some of the best clearance sales I've ever come across at any Rite Aid.