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RiteAid Pharmacy

RiteAid Pharmacy
Overall Satisfaction Rating 3.70/5
  • 5 stars
    143
  • 4 stars
    183
  • 3 stars
    161
  • 2 stars
    38
  • 1 stars
    17
Based on 542 ratings submitted in the last year
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    RiteAid Pharmacy Reviews

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    Page 1 Reviews 0 - 10
    Rated with 5 stars
    Verified Reviewer
    Original review: Feb. 20, 2020

    I've been shopping in this store 3 years short of 4 days. Since the store offers a great variety of items from stationery, over the counter generic medications, feminine hygiene items, household, food and skincare items - that is my type of store! Aside of an idea that I do get 20% on all items that are not on sale, I love to come in each and every time because of how sales associates and store managers treat me. And the last occurrence just last week made me feel that people at this store really care about me. It happened around 1am when I was leaving the store after resuming my shopping and the guard actually walked out with me and waited until I cross the street because the crazy customer that was harassing customers inside went out. I do love details as well and am hoping that my survey is descriptive enough.

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    Rated with 1 star
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    Verified Reviewer
    Original review: Jan. 13, 2020

    I just went on Medicare, previously I had BCBS of Michigan. I will now be paying fully for my Rx. I went in to find out how much it would cost me. I was told that they could not give me a price unless they filled the Rx. I left there and went to Walgreens and they were happy to give me a price. They went as far as to go on goodRx and told me that Kroger was one third of their price. Kroger it is.

    5 people found this review helpful

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      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 8, 2020

      The pharmacy staff at #11018 Carlisle, PA need to be trained in customer service. I called regarding a question about my prescription. The tech was rude, blunt, and impolite. I am definitely switching to mail order and another pharmacy. Who needs to deal with this kind of attitude as a 'paying' customer!

      7 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 2, 2020

      Doc sent prescription to RiteAid on Washington/Palm Desert CA. I went and was told price was $32. I showed my GoodRx info and the listed Rite Aid price of $22. They turned it down. Called GoodRx and they showed the Rite Aid system price of $22 still valid, but that pharmacy said their system 'showed' $32. Even after GoodRx called pharmacy, they refused to acknowledge GoodRx agreed pricing.

      7 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Dec. 22, 2019

      My mother had an emergency and needed a prescription refilled and her pharmacy was closed so we had dr call in order at Rite Aid. When we got there they would not accept her Pace Card and so instead of paying 6.00 it cost us 59.00. I cannot understand how two other pharmacy can accept her Pace and this pharmacy can’t. If it wasn’t an emergency, we would of waited till her pharmacy was opened.

      4 people found this review helpful
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      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 4, 2019

      The staff in the RiteAid Pharmacy Sammamish is so rude. When I dropped off the prescription, the staff told me it would be ready in 30 minutes. I told them I will pick it up a couple of hours later. Unfortunately, when I walked in the pharmacy 7 hours later, they said the medicine wasn’t ready yet. When I asked why, they said they are too busy to prepare for me. Shame on them! Never go to that pharmacy anymore.

      7 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 26, 2019

      Trying to pick up a prescription for my wife. She has a disease called CRPS which is at the top of the McGillis Pain Scale above having a baby and any other kind of pain in severe pain 24 hours a day and has been for 5 years her disease has caused her some teeth problems so she had to have some teeth pulled. We spoke to her pain management doctor about having teeth pulled and what could she do about the pain. The pain management doctor said that would be fine whatever the dentist thinks is appropriate for a couple of days to get her through the pain of having teeth pulled would be okay.

      We got a prescription and took it to Sade at Rite Aid Pharmacy in Rancho Santa Margarita California. She was very rude and said, "I'm not going to fill this. I've pulled my own teeth and had no pain medication" so my wife should be able to live through the pain of having teeth pulled without any more pain medication. We told her to call our pain management doctor and her dentist. They both said it was okay but she's still would not approve of it and did not fill it. She had no sympathy and was very rude and really? Did she really have to pull her own teeth without pain medication? Not sure what country she's from but I don't think that anyone gets teeth pulled without some kind of pain medication or very hard alcohol. Anyway I just don't want this to happen to anyone else. The pharmacist name is Sade and she should not have treated us like that or anybody else that's in severe pain when she has no idea what is wrong with her.

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      7 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Sept. 13, 2019

      When picking up a prescription from the Rite-Aid pharmacy today I was told the generic medication I had been paying $19.97 for a 30 day supply increased in price by almost 300% and was now $58.99. Yes, a price increase of $39.02. I was surprised they can increase the price so much as I understand the wholesale price they pay has not increased. Simply profiteering at the expense of seniors like myself.

      9 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 29, 2019

      Several years ago, I used Rite Aid in Palo Cedro, California, for my pharmaceutical needs. It was a small, temporary offshoot. This pharmacy confused orders, and had a ridiculously long waiting period, and snippy, rude employees. After a year of this, I switched to Owens pharmacy across the street. Their attitudes were pleasant, wait times were minimal, and the overall experience was 100% better than my experience with Rite Aid. Recently, however, Rite Aid bought out Owens, and all prescriptions, unknown to the customers, were transferred to Rite Aid. We were not pre-notified, and found out only when we went to pick up our usual prescriptions. Last week, we tried picking up non-narcotic meds, and were told in 4 days.

      While standing in line, we watched the interactions between clerks and new customers. The clerks were rude and snippy when confused clients were inquiring about their medications. When it was finally our turn, the clerk gave rude, snippy answers to our questions. The clerk said our meds would be ready on the 28th, no sooner. We arrived on the 29th, and told that we have to go home and call in every prescription. In a rude tone, she says "Call a week ahead of time, not last minute!"

      So, now we have to wait another two weeks. This will put us a month out. We will be changing pharmacies immediately. Rite Aid employees are awful. They have terrible customer service. I feel that I am an inconvenience to their clerks. They are ridiculously slow, and in my opinion, are not professional or equipped enough to be adding new customers to their already incompetent pharmacies. If you are thinking about joining Rite Aid for your pharmaceutical needs, I advise you look elsewhere.

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      8 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 8, 2019

      I just started using their Pharmacy about 3 months ago and was pleased with their service and was getting ready to get all my scripts transferred to them. The script that they was filling for me was a controlled substance and they shorted me 30 pills. Now that's a round even number so the pharmacist had to make a mistake somewhere. They are supposed to look into it . They will probably never call me. They might have a drug addict working with them. If they find out what happened then I will gladly post another review. But for now be careful taking your script there.

      9 people found this review helpful
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      RiteAid author review by ConsumerAffairs

      RiteAid has grown to become the third-largest drugstore chain in the United States. Operating mainly on the east coast, it provides multiple pharmacy services, both in-store and online. Services include prescription refills and transfers, one-trip refills, home delivery, Medicare Part D plans and specialty pharmacy services.

      • Online prescription refills: Customers can create an online account profile that includes their personal information, doctor information and prescription details. Once logged in they can manage prescription refills by scheduling ongoing orders that tailor to each individual's treatment plan.

      • Specialty pharmacy services: RiteAid offers online delivery, prescription scheduling and financial help for consumers with specialty pharmacy needs. They are accredited to distribute specialty medication and advise customers on diseases such as cancer, HIV/AIDS and cystic fibrosis.

      • OneTripRefills: For consumers who want to order their prescriptions online and pick them up at the nearest store, RiteAid offers OneTripRefills. OneTripRefills allows pharmacists to schedule all of a customer's prescriptions to be delivered at once, simplifying their pickup schedule.

      • Prescription reminder services: RiteAid will help customers manage their prescriptions by sending reminders by email, text or phone when prescriptions are due for a refill or ready for pickup.

      • Accreditation: RiteAid is accredited by the National Association of Boards of Pharmacy, ensuring it distributes prescription drugs safely. The URAC also accredits RiteAid’s specialty pharmacy practices.

      by ConsumerAffairs Research Team

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      RiteAid Pharmacy Company Information

      Company Name:
      RiteAid
      Website:
      www.riteaid.com