CVS Pharmacy Reviews

Drive thru stinks. Inside pharmacy stinks. Prescriptions rarely ready when promised. The drivers license dept runs at light speed compared to CVS. The phone system stinks, cannot talk to a person. The smartphone app stinks. The only good thing about this place is that it has prompted me to subscribe to a mail order service.

If I could give the pharmacy a -0 I would. It's IMPOSSIBLE to talk to a live person, updates I've made in person are not in the system, the IVR system is terrible. If I didn't have to use them I wouldn't. Our reviews will not make a difference but at least it helps me vent. I am caring for my mother and to get her RX stresses us both out.

We order OTC products online from CVS because it's a benefit of our insurance. We get a certain amount every 3 months to buy OTC products. I only order ** for my husband. It's almost always out of stock. Also when I do receive it the price is outrageous as compared to other stores. It's the only store my insurance allows. I would never shop there otherwise.

It I could leave 0 stars I would. I am forced to use CVS because that is what my insurance covers. This has to be hands down the worst pharmacy I have ever had to deal with. And to make matters even worse they now won’t even let you talk to a human when you call to speak with a pharmacist. Instead you have to leave a message. Additionally, if you have more than one prescription ( let’s say a random number of 5) you will almost guaranteed have to go to the pharmacy at least 3 times because there is no way your prescription can all be ready the same day together.

Was told by the day pharmacist that I could pick up the script that night and he would leave a note. When I drove 30 minutes to get it her smart mouth told me to tell him to come fill it because she would not do it.

We only use CVS because that is who we HAVE to go through with our insurance. We prefer Walgreens. They just said they filled my prescription and I should have about 60 pills left which I have zero. My doctor filled the prescription 2 days ago and they just let it sit. When I finally went through their extremely long voicemail system because they won't let you talk to a person, and had to leave a voicemail message for them. They called back and said now they are going to charge me. I did not get the 90 day supply only 30 and now they refuse to refill it without charging me for the prescription.

I spend hours trying to reach the pharmacy every time I need to refill my medication. Every. Single. Time! They are making it harder to connect with an actual human and they make decisions on whether or not they are going to refill my medication without telling me. Here are the issues I continue to have: They keep processing my refill based on an old Rx from 5 years ago that I transferred 3 years ago, not my current one, which causes delays. Even with my prior authorization, they keep charging me full price while also getting paid by my insurance. When my annual prior authorization is pending, they refuse to fill my Rx, even though I have said I will pay for it. When my insurance denies coverage, they call my old doctor from 5 years ago instead of me or my current prescriber and change my medication without clearing it with my current doctor. Good luck getting them on the phone.

After leaving urgent care feeling horrible. Can't keep my eyes open because my head hurts so bad. I have decent insurance. They they won't take for who knows why. I'm forced for pay full price because I feel too horrible and don't have it in me to call places and transfer and do more driving just to get meds. It was not expensive meds. Just frustrated why y'all are picky on insurance that no where else has a problem with.

I have come to the decision that I absolutely hate CVS. I don’t like to use that word but in this case I have to. They have the most rude, disrespectful, judgmental, inconsiderate pharmacist that I have ever met in my life. No one in this life deserves to be treated the way CVS pharmacist treats people. I’m not talking about 1 or 2 times but every month for the last 15 months. Once I have my last prescription filled with CVS I will never enter their doors again. Keeping people like them employed only means that CVS agrees with their nasty behavior. I absolutely hate and I mean hate CVS. This is in Pace Florida.

I had left my photos to be developed at CVS over a month ago now. I had been told to come back in two-three weeks when the photos would be done. Naturally, I went back after 2 weeks to see if there were any updates with my photos. I was greeted by a blonde lady at the cash register. I tried explaining to her my situation and how I was only handed a tiny piece of paper, so I didn’t know the whereabouts of my photos. She spoke to me in a passive, aggressive manner and told me that my package was not there, without asking for my name or even trying to look for my photos. She then told me to look at the tracking number they gave me. I responded to her by telling her I was not given any “tracking number.” She then told me to enter the small digits on the paper into the USPS tracker. Nothing that was explained to me.

CVS recently launched a new system in Ohio in which if a person calls to speak to a pharmacist, they are routed to voicemail and if they are lucky, someone will call back. Prior to this change, I never had a problem with being put on hold waiting for a pharmacist. Terrible idea.

If your business here is prescriptions take it elsewhere. The pharmacy is useless. They’ve shut down the ability to call them and talk to a person, instead you’ve got to leave a voicemail and wait and hope they call you back. They will have your prescriptions on back order for weeks, never tell you about it and never return your calls. Every time I’m in there someone in line at the pharmacy has some issue that leaves them frustrated. You would think that a place whose business it is to look after people’s health would do a better job of getting them the prescriptions they need to manage their issues, but they really only care about a paycheck. The way that they conduct business here is absolutely unacceptable in the world of healthcare.

Don’t ever try to get a refill on a prescription on a weekend. I ran out of my meds, ** (for nerve pain) on a Sunday. I called my doctors office and talked to someone at the after hours service. They said to just have the pharmacy call in a bridge prescription until you can get the prescription approved from my doctors office. This pharmacist from the CVS Pharmacy in Aurora Colorado would not do it. He said it was their policy to only fax prescriptions in to the doctors office and not to make phone calls. Good grief! Is that what this country has come to? Cannot even pick up the phone to make one little phone call. So I called the CVS corporate office and they could not do anything. She said it was up to each individual CVS Pharmacy to make their policies. I am through with CVS, and I hope anyone that reads this will not go to them. The pharmacist that I had to deal with was a real jerk and I hope karma comes back to get him.

There is now no way to speak to a human being! All calls are routed to an answering machine. Then and if the store calls back and you miss the call - this goes on and on in perpetuity! That's if they call back! These are real customers - CVS - and your company is tasked with providing medical care which can not be replaced by automation. Shame on CVS! I have given CVS a second chance to redeem themselves previously when a temp pharmacist, covering for our regular pharmacist YELLED at me and treated me like I have dementia with regards to side effects of my medication. She also STOLE the coupon at the bottom of my mile long CVS receipt. I couldn't believe it!!! It was ripped off the bottom.

I've gotten my Medicines from CVS Caremark for years, always been pleased. I received my eye drop medicine this week in a plastic bag. This medicine in the past shipped in a styrofoam cooler on ice packs. This is the hottest month, yet it shipped in a bag. Wondering if its strength changed. Very disappointed!

No way to call in to the Pharmacist anymore. Leave messages and no return calls. Transferring my prescriptions elsewhere. Obviously they don't need my business. And no the app was useless. Auto fill.... another joke.

CVS has implemented a new policy where it is not possible to telephone the store and speak to a pharmacist. You must leave a voice mail message and hope the pharmacist returns your call. CVS recently reported a 2.5 billion dollar profit for 2021-2022. [Pharmacy division]. I will be transferring my prescriptions to another pharmacy.

Almost 20 years we get our prescriptions from CVC. Most of the time we go through drive in without problem. The minute you walk in to the store or go to pharmacy you have to deal very arrogant employees. Like you are getting free medicine or your life depend on them. Young fellow chewing gum while talking to you, pharmacist never have time to answer your questions and top of it store manager have the worst attitude of all. As of today I’m moving all my medicines and my husband medicines to friendly Publix pharmacy.

New phone system requires 10 minutes of dealing with the automated system to leave a message to be called back. Their app one of worst. I use home depot and Amazon with no problem. Will look elsewhere!

I am so disappointed in the new phone system. I have called now 3 separate days regarding 3 separate issues and I have never once received a call back. You need to staff your pharmacies with more human bodies. There is no other solution corporate. Stop putting your wallet over our health.

I have used CVS for years. The past 2 years it’s been horrible. You call now and listen to a 20 min recording of Covid shot and now you call and they don’t even answer. I am going to go to a smaller not chain pharmacy that actually cares.

I want to give this place a negative score if I could. My pediatrician gave me a prescription for "2 supplies" of "2-pen" units of Epi-Pen. Then this pharmacy only gives one box of 2-pen Epi-Pen! I called them to confirm what the prescription said, and they failed to recognize they made a mistake and just bluntly said: yes, I read 2 supplies" of "2-pen" units as a box of 2 pens. And even had the audacity to tell me to just call the doctor to send another prescription! They made a mistake and they know it! But they said they did nothing wrong. This is outrageous! Going here is a total waste of my time!

CVS pharmacists are intolerably rude. Never an apology from the one or two workers behind the counter. Not one ounce of understanding for the decades long customer who is regularly gaslit by pharmacy staff...I don't use that term lightly. Yet for the 'professionals' who pretend to know more than anyone else yet cannot practice HIPAA! No more can I waste my time and energy at CVS.

CVS is a horrible pharmacy to do business with. Slow, incompetent, rude, inconsiderate, and disorganized. It’s sad people are limited with options and some are forced to settle for CVS. The techs and pharmacists seem to have a superiority complex and help few people.

For the past 2 hours I been through three different CVS stores. My prescription was input in the new Britain Ave system, now I’m at another cvs and they have the prescription locked in their system and there’s no way for this pharmacy to fill it. Internal numbers not working either so they are forced to leave a voice message and you get told that someone will call you in 1 hour. I have infection in both of my eyes. In the meantime they had me running around three different pharmacies. Horrible and irresponsible way to treat patients that are need of medications.

CVS is improving. Their telephone automation has improved and much easier to speak with pharmacy. You must leave a voice message but they will return calls. The CVS I use is in Laporte, IN. I have had nothing but good results there and techs and pharmacist are pleasant to talk to. They aren't perfect, in fact nobody is perfect but if they make an error on dispensing count, they will correct it if an error. I've had some bad experiences with pharmacies at other locations and businesses but this location is top notch service.

Dealing with CVS Speciality is a nightmare. They routinely deny ACA-covered prescriptions and devices and then force the patient and provider offices to jump through numerous hoops, even to have the error addressed. They also refuse to give any reference or confirmation number for phone conversations regarding the illegally denied care. When forced to comply with ACA laws, they blame everyone but themselves for the problem(s).

The new voicemail that was added 4-6 weeks back is totally unacceptable and CVS should be embarrassed of themselves. It’s a horrendous disease that came in and negatively infected the system that was in place and was doing good IMO! As with the occasional people you always will run into those kind of people who hold you up, act unprofessional on purpose, and then at the second half of the day she is gone and a new person arrives that you like at knows you so they get it done easier and quicker! But the straight to voicemail has got to go as so many people I know that work at CVS dislike not from them but for us the customer as well.

I've used CVS' pharmacy for almost 30 years. They have steadily gone downhill over the years due to various annoying and unhelpful corporate policies obviously made by empty suits to "increase productivity" and totally ruin all aspects of customer service (for example constantly autorefilling my prescriptions that I do not need despite telling them multiple times to stop doing this). I'm done with this horrible company.

I went to CVS to pick up a prescription which came due and was needed. The pharmacist at CVS RT 200 Fleming Island Fl told me he cancelled the prescription. He told me he would not fill it. This goes back to a disagreement about a month ago when after a visit to this location, I wrote a bad review about service at this location. After the review, he called me up on my private cell phone and told me as a result of the bad review, he would no longer fill my prescriptions. This is outrageous. I called the district supervisor who said he would handle this. But as I found out today when my prescription was cancelled, nothing was done to correct the problem. This is outrageous and upsetting. I am literally in disbelief that CVS would allow this behavior.

I have to use CVs because of my ridiculous health insurance rules for a 90 prescription. Over the last year CVS has made an error on filling a prescription 11 out of 12 times. Today they filled a prescription that I have not bought from them for over 2 years. I have talked with tech support and the pharm and corp to try and stop auto refills. Demanding that they never turn these on. Every month something is automatically refilled. Today I called the store again to try and straighten out my prescriptions and learned they have a new policy… Get this… You can no longer talk to someone. You have to leave a message and they call you back. I guess their time is valuable and you can be interrupted at any time. Shame on you CVS. I don’t think you could be any worse at customer service.

The new voicemail system they have put into place is horrible. When people need medication or are sick, the last thing they need or want is to leave a message and have someone, or no one call them back. I am sick of the text messages that give little to no information. If I cannot reach someone when I have questions or concerns about my health, I don't want to wait 24 hours.

This is the worst, most unprofessional pharmacy- BEWARE!! USE AT GREAT RISK. Incompetent, unprofessional and illegal procedures. Utterly shameful by such a large company in a town filled w elderly people. No stars!!!!

I purchased a Home depot gift card. Card was activated but when I gave it as a gift we noticed it was missing the top portion of the card that has the Pin #. I went back to the location I purchased and notified the same cashier that helped me of the situation. She called her supervisor which was no help whatsoever. Def not qualified to be in the position that she is in. She has no customer service skills whatsoever. They must definitely be desperate for people but honestly I think she is in on the scam going on in the store. Should be investigated. I tried to notify of my situation. She only told the cashier to tell me as if she couldn't speak to me herself that I needed to contact the phone number in the back of the card which it doesn't have a phone number. She was no help whatsoever in voiding the transaction or anything.

I purchase an item at 700 Post Road Fairfield CT 06430. I went to return undamaged item at the store. The store manager and another employee gave so much hard time. I did explained to her the bank card I used to purchase the item I lost it. The store manager all she did gave me hard time. I had to let her know that a ** person who work there did assist me to purchase the item because the item was lock in a cage at the store. The item I purchased cost 29.99, she gave me as refunded $25.19.

The staff is unbelievable and very patient! They filled 3 scripts for 90 days and I received 60 days worth. Now the insurance companies won’t cover the difference. Their data intel into their computer was wrong. Now I have to pull my meds back to Walgreens. Staff has no clue what the others are doing. Different conversations have different results. They ought to be inspected in that pharmacy.

I love CVS on 3950 W. GRAND PARKWAY, Katy, Texas. Every time I visit CVS, someone is always available to help to solve or smooth the situation out. Whether it is the front cashiers or the wonderful pharmacy department. Thank you for the wonderful staff you provided to assist customer such as myself who deals with multiply insurances, such as Medicare and Blue Cross. Thank you.

How can a pharmacy be out of a prescription that is on automatic refill? I have 3 seizure medications that are taken twice daily. I ordered all 3 of them on the same day and got a message that it was too soon to fill the ** (last filled May 8th). I received a message that the ** was out of stock on Wednesday, June 5th and they were going to order it. Today is June 8th and when I went to pick up prescriptions, it was still on order. All 3 of these need to be taken together so I don’t understand why they cannot be filled at the same time or why they do not have them in stock knowing they will be needed. Now I will have to transfer this one prescription because it needs to be taken twice a day to prevent seizures. This makes no sense!

The head pharmacist at CVS Greenfield Ma is horrible. She does not belong in healthcare whatsoever. My Husband needed replacement needle Tips for his medication. We called pharmacies and CVS was the only one that had them. When we arrived the young lady at the counter went to ask the pharmacist about them and the pharmacist chose to stay where she was and speak loudly to us. She first told us “she cannot open a new prescription to give him the replacement needles”. After telling her we understand that she finally told us yes she had the items we needed but we needed to know the size of the pen.

This company seems to have no idea of customer service, nor do they seem to care how their PATRONS are treated in some of their stores. Simply read the reviews. An example, CVS Clemmons 1433 Lewisville/Clemmons Rd store #4253. As an cross section of the hurt and misery CVS inflicts on customers. It's Been going on too long for management to claim. I Didn't know!

I had a prescription ordered by my Dr. CVS Bristol CT received at 11:30 am. I received a text stating they received. At 4:09 I was notified there was an issue, medication was on back order. Tried calling, but automated message wouldn't let me talk with the pharmacy. So drove down to talk to them, this was on Friday. Medication was on backorder to arrive on Monday by 11am. Had to cancel physical therapy on Monday which needed the medication with only an hour's notice. Never heard from CVS so called them Monday evening to hear the medication is not available and they never called me or the doctor.

CVS is the worst pharmacies I've ever been to. Have the rudest staff and your apps are off by a week. I think you guys need to do better. I'm sick and tired of the app. Being wrong and me having to call them so corporate. They blame you. They blamed you for that. So get your app working better. You're gonna continue to get one from me until you do.

I attempted to arrange for prescription delivery, twice at CVS was turned down. Even though I have been with CVS for over 25 years I was denied delivery stating that I live too far from the store when I advise the associate that my address was less 1 mile away. The associate became rude over the phone stating the computer gave her this information I was also told to contact U-Save-It Pharmacy for them to deliver my medicine.

My wife died last month and she was the only driver in our household. When I attempted to arrange for prescription delivery, I was turned down. Even though I have been with CVS for over 25 years I was denied delivery because they do not take a CC number over the phone. I was also told that I would have to buy a cell phone and pay $35 a month rental to be able to receive text messages and arrange for delivery. So much for CVS free home delivery! It is time to look elsewhere. This should not happen to a customer.

I suffer from IBS. On 05/21/24 me and my wife stopped at the CVS pharmacy in Tempe. AZ at the corner of Broadway Rd. & McClintock to pick up her prescription. We got an auto message the day before that it was ready for pick up. I chose to wait in the car. After about 20 min I figured it would be difficult for me to wait until we got home as I was in extreme discomfort. Going back to the pharmacy area where the restrooms are located, my wife was still waiting in line. I asked the girl behind the counter who had all the tattoos, if I could get the key to use the restrooms. She said I could not use the restroom as it was solely for the use of the minute clinic customers. There were no minute clinic customers that I could see nor was anyone else using the restrooms. She asked the pharmacist and he said the same thing. I'll bet the employees who work there could use the restrooms anytime.

CVS in Franklin Park, NJ is horrible. I have been using them consistently for 2 years and I have problems every time I refill the same prescriptions. They filled my prescription for 30 days instead of the 90 days written by the physician to charge me more. I called them yesterday to update my new insurance card and according to the incompetent person I was speaking with she was unable to verify my insurance. The insurance rep for the medical insurance contacted CVS in Princeton and she was able to verify coverage. I truly dislike everyone at this location.

Have been very sick. No voice and when I do talk it hurts. So with that being said did a virtual appointment. Went great. Monday at 9:30am prescribed meds were supposed to be at the closest CVS. Husband goes and no meds. Not even a record of them. I called the number to get help. First Lady hung up. Second guy George was great. I explained and he put in for high priority so virtual Dr. would resubmit. Tuesday at 6:30 am VDr. calls and says resubmitted. Now 9:50am and still no meds are showing up on the Pharmacy side. Called back to get help and now they have to submit back to the VDr. to have her call and not E-submit. I will never use this system again and will never recommend it either. I will say this the VDR was great and George but the rest nope.

I use the CVS Pharmacy located at 407 East Base Street in Madison, FL 32340. I would like to commend the pharmacists and staff for providing great customer service. No matter how busy they get they still keep smiling. Job well done!

We love CVS and cvs online pharmacy. It saves me from picking up every other day and online gave my mom 90 days worth of prescriptions. It’s been a god send!! CVS is helpful and they are kind and care about their patients. DO NOT GO TO KROGER. THEY ARE HORRIBLE IN STORE AND ONLINE.

This is regards to the CVS pharmacy at 1950 State St New Albany Indiana. They are rude, incompetent and refuse to correct their errors. They filled my prescription with the wrong quantity- the quantity that is on my doctor's prescription on file - and refused to correct the error. They refilled my prescription without my request or consent after I had already transferred it to a different pharmacy. I can’t speak for any other location but this one needs to fire everyone on staff and shut the business down.

CVS Pharmacy in Rochester Hills, MI at Walton & Adams. Bizarre to me that they can NOT get any form of Adderall. Did not even notify me of this. Had to call & speak to a pharmacist & she said they can NOT get the med, not that there's a delay or backorder, etc, specifically that they cannot get the med or ANY form of it or any alternative that I asked about! Wow! Very unhelpful. Never had an issue with Walgreens or Rite-Aid in 6+ years, other than occasionally a slight wait, which is understandable. Went back to Walgreens right down the road and waited 2 days for the med to be filled. CVS pharmacist also said we had to go into the store to give our insurance info, that we couldn't give it over the phone nor online. Well, as we soon learned, that was a lie too. Lazy, lazy. CVS shame on you! Another way to lose more customers. Hire and train better pharmacists. Read your reviews about your pharmacy!!! Last time at this location. Canceled all prescriptions.

I was at a CVS on 64th street, KCMO 64151. The staff was exceptionally rude and unfriendly. I had been to the Minute Clinic immediately prior to - I don’t normally fill my scripts through CVS but did today due to this visit. I was told 15 min until scripts would be ready and sat by the counter while being filled. My name was called and I was instructed by the pharmacy staff member to come to the front counter to check out - via speaker and upon walking up to the counter. I was then yelled at for “skipping others in line” that had arrived after I got up after being instructed to come directly to the pharmacy counter. Compared pricing with my regular pharmacy and paid nearly double what I would have there. Will never utilize a CVS again following today’s encounter.

I've been using CVS Fairview NC for the past 3 years due to proximity. Service has been marginal (app says ready, go to pick up and store says not ready). After the third "out of stock" message for my life-saving prescriptions I'm switching to another pharmacy. What kind of business doesn't monitor stock and reorder after the next-to-last bottle runs out? Instead, CVS waits until they run out of their last bottle before ordering more? Of course it's Friday and they say it will take 2 -3 business days to get it filled. That takes it to next week Tuesday/Wednesday just to get the drug in the store. That's a reorder plan that is not patient caring. I am out of there.

So, my doctor filed a prescription for me. Never filed by CVS. My wife tried to refill a prescription. CVS says it's too soon. But the old prescription is used up after five weeks. 90 day prescription. Where are the missing pills?? Can't find any information online about either prescription. I'm going to the store.

I placed a refill on prescription on Friday. This is Monday. No refill completed. I called this morning again and and pharmacy told me it was en route to them and would be there by this afternoon. I called and automated said it was being filled shortly. I called 30 mins before they closed and no one answered. I called on 3 separate phones at the same time. I let them ring till closing time. I only live 15 mins away and could have picked it up. Automated service still says being filled. Meanwhile I have a blind son at home in pain because no meds for 3 days. I am very upset. This pharmacy is horrible and actions unacceptable. This pharmacy is on rockaway beach in queens ny. NEVER USE THEM!

This CVS on Rankin Mill Rd in Greensboro NC is the worse. I'm on a particular eye drop ** that I can never receive as ordered. For some reason my drops run out at least 2 weeks prior to them getting them restocked in the store. I have glaucoma and I'm suppose to take them twice daily.

You could actually talk to a person at CVS but now You have to leave a message and they will call You back. The service atrocious at best now You can't even talked to someone. Worst I've ever dealt with.. I may switch to Walmart. They say 24 HR service but they didn't even answer the phone at night. Now You have to leave a Message. Bad!! Bad!! SERVICE.

CVS location at 282 E 149ST Bronx NY is the worse of all the CVS. I asked this girl * to price-match one of my items and she said they don’t do that. When I heard on other CVS across town that they are supposed to do so. Is not the first time this has happened there. Terrible customer service. 0/10.

CVS located at 32 Village Center Dr Clayton NC 27520 has an employee Ms **, has amazing customer service skills. I left my wallet at this store yesterday morning and didn’t realize it until around 4 pm. I called the store immediately and was told that no one had turned one in. I even asked him if he would please go check by the photo area where I was. Nothing. So my husband and I rode up to the store and spoke to the cashier and the store manager about the situation. The manager said she went and checked the cameras and that she couldn’t tell if I had it or not. This morning my mother suggested that we go by the store, one more time just to be certain. Upon arriving at the store, I recognized the same employee that was working yesterday morning and approached them to ask about my wallet.

The Pharmacists in Bessemer AL at 901 9th Ave. is the worse Pharmacists. You have to wait 2 and 3 days before you can get your prescription filled. Your pain meds if you are in pain, you won't get it when you go in. You have to wait 2 and 3 days to get it. The Pharmacists trust to have a nasty attitude when I tell her I am in pain and I need my pain meds on the second day of bringing in my prescription. I was in pain on the 1st day I brought it in. I left CVS after that. I had been with them for years. This Pharmacists didn't fill the prescription, even after I called corporate office. They were listening when I asked her again to fill my prescription. She said NO. I don't know what happened after that, but I wouldn't recommend anyone to go there for your prescriptions.

I'm speaking about the CVS Pharmacy in Wisconsin Rapids, WI. This place has the worst customer service, it's a close first, tying with Walgreens. Every time I go to pick up prescriptions you always have to wait a long time and they do absolutely nothing to try and accommodate the customer, it's all about them. I have tried to be very understanding about their situation of being very busy and understaffed but they don't even recognize or appreciate that. They have lost my business, I'd rather go to a hometown pharmacy and pay more.

Pharmacy staff is apparently unable to read. Fills a prescription one month then claims the next it is unverified and needs confirmation from the doctor. BUT ONLY AFTER I contact them weeks after it was suppose to be filled. The absolute worst.

I went to my Dr's office a few days ago. She wrote me 2 prescriptions and gave me a shot. They did a nasal, checked this in office and told me no covid or flu. But she would like to do a second nasal and send it off to a lab. Just got the results for that one and they said I had a staph infection and my Dr was calling in the prescription as we spoke. I tried calling the pharmacy, the answering system says they are closed. Online says they are open until 9 pm. I can go on and on about this pharmacy.

I have had several prescriptions filled here because my insurance covers here and have NEVER had one ready and had it gone smoothly!!! I'd go anywhere else!! Across the street is a Harmons Pharmacy and they always go out of their way to help me and always have it ready on time.

I was treated at the ER for extreme poison ivy exposure. I breathed it in at a campfire, and was having trouble breathing. I barely made it to the North East, PA pharmacy, but they refused to give me my 4 prescriptions, because I was on foot at the drive through, and rudely told me not to even think of coming inside with my dog. Left me laying outside, having a panic attack and unable to breathe. Terrible staff!

The absolute WORST pharmacy IN THE WORLD. Customer service barely exists. Manners don't exist. Professionalism or simple helpfulness doesn't exist. CVS is a nightmare and I will NOT return. I've been using them for about a year now and I don't know how I've lasted this long. There's ALWAYS an issue with picking up my prescription. I'll submit a refill online and hear nothing for days until I finally call and then it's magically all of a sudden ready!! No one wants to work or do their job. It's disgusting. I take medication that can cause serious issues if I just stop. Several times I've been denied a partial fill "just because" or "I'm not entitled to that."

Rhonda was exceptional. Working by herself with a long line of customers, she was patient and professional. Very happy with the service. She got our prescription while people were waiting. She was very friendly and knowledgeable.

Practically ignored at drive through on Pope Ave.. Hilton Head. Waited while clerk ignored me, although she knew I was there waiting. Very rude clerk. Was too busy playing on the computer. Often the same experience

Restroom hygiene lacks care. Went in to make a purchase and have to be forced to use restroom without protection or adequate soap. The fact that soap from the sales floor is on the bathroom clearly states that this activity is acceptable.

I just had the worst experience ever when going to the CVS in Schnucks Butler Hill St Louis. The manager Jon ** is a very unhappy man with his job and takes it out on his customers. I was in line behind another customer when he said to me “We are closing. You need to come back tomorrow”. Then when I didn’t settle for that response to me picking up 7 prescriptions, he said “we closed 3 minutes ago and I have a family to get home to”. He then began to lecture me about having a bad attitude and not to use it on him! What is wrong with this employee. I requested all prescriptions be sent to a different CVS store and his response was “Yes your prescriptions will be sent to the other CVS store”. My response is Nah I can just have them sent to another pharmacy all together. This man needs to find another job and not with the public!

The system was down and the pharmacist Was utterly rude to me at first. Looks like she (**) does not care and would like her trained by CVS to handle customers better. Later she realized I was to make a complain while waiting and quickly changed her attitude.

The only pharmacy worse than CVS is Caremark. RUUUDE, lack of knowledge and the run around. Why does it take 1 to 3 days to straighten out a prescription, never mind fill it.. where my hospital direct pharmacy can fill the script and mail it to me the next day with a simple 3 minute call.

I went to CVS for a refill of my bp meds. They sent the pharmacist over to tell me that my Insurance was at its limit and my doctor changed my medication to something stronger. I asked why that would be because my BP is better than ever. He told me to contact my doctor To find out why. When I finally reached my doctor, they said CVS has blocked them from being able to prescribe my refill and they never prescribed anything stronger. When I called my insurance company, they advised me that CVS did this because they limit prescriptions each year in their store and you have to opt out of going on mail scripts. If I was stupid, I may have taken that stronger medication. Wow this shocked me, I can't imagine what happens to old people that don't understand their process.

I had nothing but problems trying to set up delivery for my meds. It took 6 months for them to figure out they couldn't deliver for me because I didn't qualify. As I'm trying to get this figured out, they told me to call and someone would help me and when I called they told me they didn't say that. On top of all that, they were quite rude. Would NOT recommend them!

I can’t count the many times my prescriptions have been shorted. They usually believe me and give me the missing pills but this should not happen. I guess I am the only customer that counts their pills when they get home, but since I have been shorted several times I make this a habit. The app is slow and there are too many verifications to go through, if sending a confirmation code is your idea of safety that’s a joke. It comes to the very phone I’m using. If you call the CVS phone number you use it takes FOREVER to get to a human being only to get disconnected when they answer.

Had to fight with them for a month to get one lousy prescription filled. Then they started playing with the other prescriptions. Every time I called in or got online they said they needed authorization. This continued till I finally said forget it. My business is going elsewhere. I never wanted to do mail order till my insurance strong armed me into it.

Today 4/4/24 I utilized my CVS Pharmacy on Washington Ave. in Murrieta Ca. I had the fortunate experience of being helped by one fantastic employee. Her name is Sheetal. Today she assisted me on the inside of the store, but she has also assisted me at the drive-thru window. This employee is so kind. A employee of CVS that conveys and expresses her actual and genuine feeling of caring about a customer. You can tell she must have a caring personality about all persons in general. This cannot be faked. She is real deal. I have seen health care providers in hospitals and medical facilities. There is something angelic about how they have a great caring for their fellow human beings. You don't normally see this in a Pharmacy employee. But Sheetal has this uncommon quality. Because of a employee like her, CVS is a better place.

The pharmacy on Hwy 59 in Mandeville is a joke. The blonde hair lady with the glasses that works the register is awesome. Wait in line forever. I customer service skills. You drop your prescription off and 2 days later you pick it up and they didn’t say it wasn’t order and will be NEXT WEEK. Thank God it wasn’t heart medicine. I never complain and didn’t even try and help.

I’ve been picking up prescriptions from CVS on Okeechobee and Jog in West Palm Beach Florida. It was required by my insurance. I’m no longer restricted and I will be using a different pharmacy. The group in the pharmacy are so rude and unfriendly. It’s unbelievable. I have seen them treat others in the same manner. It’s hard to believe they are permitted to interact with the public. Very, very disappointing.

Really really bad. Their automated system just goes around in circles and asks about every 30 seconds if you would like to download their app. If you’re only calling to see if your medication is ready, the automated system will ask you to say the name of the medication, and for some reason it won’t recognize the way you’re saying it so then it will ask you if you want the app again. Finally, after being on hold for 20 minutes you’ll get to talk to a representative to see if your medication is ready. Line in the store is always super long too. Makes getting your prescriptions refilled a full-time job.

On April 2nd I went there to pick up all my medications and I went home. I looked at one of my medication and my prescription was for 90 of my vitamin D pills, but there wasn't 90 in the bottle. So I counted them and there was only 40 in there. So I went back to CVS. It didn't even say the word partial was on the bottle. So when I talked to one of the Pharmacy tech that I was 50 pills short. The Pharmacy tech said that they didn't have enough. So he gave me a vitamin bottle of generic bottle off the shelves.

I have come to have a lousy relationship with CVS. It seems they do not have my prescriptions but do not update you on when they will arrive. I also pay yearly to get my prescriptions shipped, but I have to tell them to ship them almost every time. I had set these prescriptions to be shipped automatically. I just called them to see if there is any chance there is an update on my prescription, and they are at lunch 30 minutes earlier than mentioned on the website. I wish I could go to another pharmacy, but this is the one my insurance offers. The ladies in CVS in Green Valley are very lovely, but they do not service me if I can not get my medications.

CVS Pharmacy insists on using childproof caps for their prescriptions that are absolutely human-proof. Maybe a strong man could break into them. I have had to resort to drilling through the top to get at my medicine. I have asked them to not use childproof caps for my prescriptions, but they insist on doing it. I'm beginning to think they're sadists.

I have used the CVS in Marshfield, MA for many years. My experience in the last several months I have encountered an older blonde woman in the pharmacy who is so nasty to everyone. Once she told me to come back in 1/2 hour so I came back in an hour and she told me I was at the bottom of the list and that they had just come back from lunch. Next time she told me to go call other CVS and ask if they had the medicine I needed and she was no help with this at all. I have also heard others be snapped at and I have family and friends who have had the same experiences with her. She does not belong dealing with customers. I have switched to Walgreens.

Wow.... I went to pick up my diabetes medication and was told it wasn't ready (again) - I asked if I should be getting it somewhere else and the response was a snarky "yes!" - so I reminded her that I'd be taking my 12 prescriptions elsewhere to which she just responded "ok" - Thank goodness HEB and Costco are going in next door within the next 12 months. I hope it shuts the crappy CVS down! Great customer service, lady! Grrrr.

This is easily the most frustrating and ridiculous company I have ever tried to work with. I spent three hours on the phone the first time getting all of my prescriptions sorted out then I never got a phone call back and when I called back a week later they said everything was canceled for some reason then I spent another three hours on the phone getting everything sorted out canceling CVS and then got about 40 text messages regarding my medications over the next few days. I contacted the company and they said a whole bunch of my medications are not available through their pharmacy!! Yeah, both people that I talked with told me they were covered and gave me prices! This is the biggest scam I’ve ever heard of.

CVS gives new meaning to the term "drug pusher." They constantly refill prescriptions that you didn't request a refill for and that are not on automatic refill. Their pharmacists must hate working there for all the unnecessary work they end up doing.

Only giving a one so I can write a review. I use CVS Pharmacy at 342 N Lewis Road Royersford PA. My third visit to pick up prescriptions today after getting an automated phone call this very morning that the two prescriptions I was expecting were ready. Well, I got there only to learn that one was ready and that they had no record of the other being approved for refill. WHAT!!!! How could I get an automated message that it was ready for pick up if the prescription had gotten approved and called in. Interestingly, my portal indicated that it was approved so where is the miscommunication. Fixed income, senior citizen, making multiple trips to try and get my scripts. This store is awful. The guy at the window seemed to understand my frustration and was kind - whether he followed up as he indicated he would remains to be seen.

Out of medication for over 1 month because CVS is incompetent. They mailed prescriptions to a state I haven’t lived in for over 14 years, but since you can’t talk to anyone, they didn’t stop it. Finally spoke to someone & explained. Said they’ll void that charge. A month later still waiting for Rx yet they can send me a bill for their error by sending prescriptions to another state. I have spent hours on the phone & not a single person (even “senior care specialist”) can figure out at this point how to void the charge AND actually get a prescription to me. I switched from Walgreens because they seem incompetent, but I think CVS wins the award. This is America- isn’t it great? No accountability to anyone EXCEPT the customers. Way to go!

I left my doctor’s office who had called in a prescription for me. Took about 20 minutes to reach the pharmacy. There were 2 people in line before me, so waited another 15 minutes. When I got to the pharmacy counter, they had received my prescription. The lady at the desk said it would take about 15 minutes to fill, but they were going on lunch in 10 minutes and couldn’t return in an hour to pick it up. I asked, as it was a simple pill-filling prescription if they could do it before lunch so I did not have to come back.

Cvs has been slipping for years. It’s very stressful to go there and the poor staff. Emanuel is a pharmacist. He tries for the people to make a difference. However he’s up against the cvs CEO. That ceo does not care about the people or reviews just her paycheck and she should be fired. No one can really shop there either overpriced beyond reason and to see buy 10 get one free is just annoying. Not today but I have seen a pharmacist have to stop counting pills to cover the window (and that’s when it’s open) dangerous because they won’t give the staff hours or enough help or insurance. This is sad. It’s like we don’t even want to support cvs. I give thanks to Emanuel to make the trip a little more peaceful, he is in the Millerton store.

I am literally shocked over how poor this company treats its customers. You cannot get help or contact the pharmacy. They messed up and filled my prescription at a location I do not use, after processing it through the one I do use, and now to get my desperately needed prescription I have to pay for it (because insurance declined the duplicate.). I've literally spent hours trying to reach people and when I finally do they can't help me because their pharmacy/pharmacist help line closes at 7:00 p.m. Eastern. So you're just out of luck. Save yourself the agony because it's going to happen to you. Find a company that cares even an iota about their clients because it would be better than this horrendous place. I will never patronize ever again.

On two different occasions I experienced terrible customer service from an individual at the CVS location on 972 Silver Lane in East Hartford CT 06118. The person I have seen and experienced poor customer service from seems to be new to this location, she is short, somewhat long black hair, and consistently has an extremely poor attitude. Challenges that I have seen and experienced:

Every other month my prescription is delayed due to my medication being out of stock. It shouldn’t take over a week to two weeks to get this ordered. You would think they would keep up on their stock but they don’t. The reason I use this pharmacy is because it’s the closest to my home but now I’m done with their incompetence. I’ll travel another 20 minutes to another pharmacy. I’ve been without my medicine for a week now and they can’t even tell me when they’ll have it back in stock. How are people supposed to trust that they will have their medicine on time when the staff can’t even do the simplest task?

I felt frustrated on the staff and their system. I came in the pharmacy about 5pm. Since the meds wasn't ready yet. They advised me to go in drop off area. I went there and the drop off lady that was assigned said It needs to get ready in about 30mins. I didn't went away. Since this lady didn't give me any advised if I'm willing to wait or not. After 30mins of waiting I approached her if the meds is ready. I was surprised when she told me I need to go back in line. Again I've waited for an extra hour. They just kept me waiting. And no one approach me. If I didn't asked one of the staff. They will not be alarmed that the narcs was misplaced. The staff is just kept saying they tried their best and looking it on the camera. Even the manager didn't showed up to speak up and apologize. Is this the system of CVS now. I felt disappointed after I tried to make win over this pharmacy than others. Done at 7:25pm. It's been 2 ½hrs. They wasted my time.

My wife has prescription for diabetes and CVS does not do anything to help her get it on time - when the pharmacy location doesn’t have it in stock; they don’t try to refer you to other location. Then when we tried to use a coupon for copay of a new medicine; they said the system is down and for us to call the manufacturer ourselves. They never called to follow up…

To say this company has the poorest customer service is an understatement. Store #351 has been refusing to fill a legal prescription for months, and causing both me and my prescriber to jump through unnecessary hoops. The latest incident of their refusal to fill a legal prescription put me in the hospital, and now as a result of my new diagnosis that I didn't have and I wouldn't have if CVS had done their due diligence and honored a prescription I was legally prescribed, I am out of work for 6 months until I can be cleared by a neurologist, and I can't even operate my own motor vehicle.

I know people are busy but the pharmacist at CVS on lafayette blvd in norfolk va is so rude and racist. I will be switching pharmacies. You complain to corporate and they contact the store and nothing happens. People are already feeling bad or running errands for someone else. She is not the only one busy and I truly give her the benefit of a doubt but this is the last time I stay quiet about her rudeness.

To the young woman who rang up my prescriptions at the CVS pharmacy at Long Beach Road and Mott Street in Oceanside just now: I hope it made you feel truly self-important to refuse to ring up the other items in my basket, despite the fact that there wasn't ONE other customer behind me.

I have been a CVS customer for years, but the service at my closest store's pharmacy has gotten so bad, I have got to do something. I finally called customer service at the company level and talked with a manager. It turns out that CVS can find staff, but they are actively cutting.

I was told the medicine prescribed would be expensive. I looked up the medication on Goodrx and found it to be half the price of what CVS was charging. My husband had the text for Goodrx price. When he approached the drive thru window, he was told he would have to come inside to use the Goodrx price. He had just sat in a line of 6 or 7 cars and wasn't about to go inside and stand in another line he assumed would be long. Therefore, he paid the full cost of the medicine. I called the pharmacy to ask why he couldn't use the Goodrx price at the drive thru. It was explained it would take approx. 20 mins. and it would hold up the car line.

CVS in West Shawnee is one of the worst for scripts yet. The other one that's terrible is in Mission. Our local grocery store pharmacies will now get our Rx meds. They are both slow and understaffed, and will tell you anything to cover their back sides.

The CVS on north loop and Zaragoza sucks. The pharmacist are rude nobody knows what they are doing. They say your prescription will be ready in 20 mins and turns out it takes days. I’ve been waiting since Thursday to get my son’s prescription and it’s Saturday and they’re barely telling me it is out of stock. I will switch pharmacies because this continues to happen. I am not satisfied with how this pharmacy is run.

I can't speak for all locations of CVS pharmacies. However, I can comment on our local pharmacy located inside of Target in Montrose Colorado. This pharmacy appears to be on its way out. Almost a year ago the downward trend started when two of the best pharmacists I have had no longer worked there. They worked very long hours and had constant added duties with inadequate staff. Yet they persevered with a smile. They looked tired. Yet they rarely complained. After their sudden departure, a few different pharmacists arrived. They were far from helpful or friendly. Perhaps they were just the few pharmacists able to tolerate the excessive work hours and growing pressures of additional duties.

This company and its employees need to be indicted, tried and sentenced. They hang up on you after wasting a lot of your time and seem to enjoy the horrible service they do not even provide. They are useless, irresponsible and downright cruel in the way they treat those who they are supposed to help. For some reason some insurance companies are stuck having to use them to provide medication. They cannot be any worse.

I like going to this pharmacy. It’s really convenient for me especially after a long day of work riding the bus for a little over a hour to get off and try to get my medicine not once not twice but it’s my third day & the line is very long, literally to the back of the store. Try to get a manager, he or she never came. After ten mins of trying to wait in line once 3 times again I left. I Work in retail normally wouldn’t even take time out to write a review but it’s getting out hand in there & it’s such a nonchalant attitude about that, the sad part with that being I never got my medicine. No manager never came, one young lady told me, "Well we can’t do nothing about that." With the pharmacy manager smh, wow we gotta do better. I understand sometimes thing happens but it seems like it’s always in that CVS, Myrtle Ave., CVS in Brooklyn New York.

Hello this is a very busy pharmacy I see. They rare working hard back there but one person stands out to me. She's on two register and the computer in back and still get our prescription out and fast and always smiling. Thank you Frankie.

The Dundalk MD pharmacy This week issued me expired COVID treatment meds. Prior to that I asked the pharmacist questions about the meds and he acted like I stumped him. A few months ago they filled my prescription with the wrong order. I didn't catch it till I got home. I reported this to corporate and you would think they would contact me back of which they didn't.

The cashier Stephanie ** was really patient with me while I was trying to figure out how to load money onto one of my online banking apps. She was extremely friendly, kind, polite and very helpful and always keep a smile on her face.

Every time I call in a prescription to the CVS on Wilkins Avenue in Catonsville, Maryland, I get the worst service with unpleasant associates, and if you don’t pick up your prescription within two weeks, they return it back to the shelf. I’ve told them in the past that I don’t have, the transportation needed to get up there right away but they insist and say it’s a company policy to return the prescription after two weeks. Half the time they don’t have the medication in stock, so I have to wait even longer to get my order filled. I will never shop or do business with CVS ever again because if you look at the reviews and see all the poor reviews, obviously CVS does not care.

The pharmacy staff here, in Frederick, MD is always polite and go out of their way to help. They are on their feet all day, yet are always pleasant even when dealing with troublesome customers. I am so pleased they are our neighborhood pharmacy.

7740 N. Cortaro in Tucson. Never seems to have full 90 day prescriptions. Never seems to have prescriptions ready when scheduled. Often closes drive-thru due to lack of staff. I tried THREE times to get vaccinations: 1. Even when I pointed at the "Walk-ins welcome" sign they argued that they don't accept Walk-ins. 2. I scheduled an appointment which they couldn't honor as they were busy. 3. Got in on second scheduled appointment...had to wait 30 minutes and the little closet they use for storage and vaccinations was really, really dirty with discarded injection/band aid materials overflowing waste basket on to the floor.

It is so frustrating that the CVS here in Boise Idaho is only open Mon-Fri, closed weekends, and closes for lunch. It is also very slow and often messes up the prescription orders. It is short-staffed, just like the CVS I used to used in another state. I hate using this pharmacy, but the company I work for requires me to use it. I wonder if the owners of CVS are super rich, since they seem to be so cheap with short-staffing their stores. There is never enough staff to keep up with the customer load.

Not sure if it's the store or the company. But the service is awful. Try to place your refill orders online, 24 hours later. They're still in progress. Try to call you are on hold for literally 20 to 30 minutes. Then you get medication that didn't need refilled. Did want to go to mail order. But obviously it would be better.

I use the CVS in Ridley Park PA for prescriptions. I found recently that I'm allergic to an ingredient in one of my medications. The pharmacy staff at my CVS, with my doctor's approval, managed to get a different brand of the medication for me in one working day. I've always thought that the pharmacy team there work really hard in the face of many obstacles, but this was superior service by any definition. I hope CVS management reads this review.

I had a prescription refilled the first of the months. They only had 40 days a 90 day prescription. Two weeks later I still do not have the rest of the medications. When I complained to customer service I got the company link it’s on backlog but when check today they had another 20 day so they must have gotten the medication in but filled some else before filling my requests. I had already moved my spouse's medication last year due issue with them able to fill is Medication which by the way my insurance paid over 10k in 2023. Worst pharmacy!!!

I live in Western New York, the Rochester area specifically. Evidently, they are rolling out a new contact program. You cannot talk to a pharmacist directly. Instead you HAVE to leave a message for the pharmacy and have them get back to you. The first time I used it, was to order a refill. I got a call back telling me they would contact my doctor for a new Rx since the old one ran out. They never contacted me to tell me it was ready. I called and heard that they had a prescription in process and nothing more. I was in the area and stopped by Target, which is where the CVS Pharmacy is located in, and everything was ready. I never received a message telling me they were ready. I was lucky they didn't tell me to hang around while they did them.

My doctor electronically sent my prescription to the pharmacy that I have used for over 10 years. I have the store app and I get text notifications of the status of my order. My complaint is that once the pharmacy received the script, I was never notified that it would be the next day before my prescription would be filled because they were out of stock. Good retail practice is to thoroughly communicate with customers if something will take longer than expected. A quick phone call would have allowed me to fill it somewhere else sooner. Because of the contagiousness of my untreated infection, I had to take a second day off of work. Next time, I will fill my prescriptions elsewhere. CVS has lost a loyal customer!

If I could give this store's staff a zero, I would do so. The employees at this stores racially profiles certain races at this store. The racial profiling is more prevalent at the self checkout stands. I have noticed this particular employee would literally stand behind me while I am checking out at the self checkout stand. Also, they never stock the CVS brand of water. When I frequent a particular store, I would always have to ask for that brand. This particular employee would refuse to get the water for me, yet I would always see her leave the front area and walk to the back of the store for other customers. I have made several complaints to the CVS corporate office, but, to no avail. I have not heard from the district or area managers regarding my complaints. Their actions tells me that they do not care about certain consumers that frequent their stores!

My wife is a advanced lupus patient and she suffers a lot of joint pain and muscle pain, The pharmacist refused to fill a lupus patient pain medication, she gave us 3 excuses, the first one was she needed to transfer my wife profile from the previous pharmacy, the second excuse was she needed to talk to her Dr. and after the Dr. confirmed that everything was legit, that it was OK to fill it, the pharmacist decide she didn't feel comfortable and refused to fill it. I called CVS corporate office and they didn't care about the patient, they told me that their pharmacist can refused anyone at will, that if she didn't feel like filing it she could refused and there's nothing anyone can do. I will never use this place again and In My Opinion if you want a reliable don't pharmacy don't use CVS. They don't care about the truth, if the CVS pharmacist can have the power to choose to let the customers suffer they shouldn't have any customers to torture.

Even went as far as conference call with a Medicare judge and representative from Aetna and they denied my request to continue with a prescription. So I had the prescription then Aetna denied it which CVS represents for drugs. It’s all about money. My alternative is to get a prescription and pay for it myself. That way you take script in and pharmacy apply a discount to it which reduces cost.

The customer service was outstanding! I had three prescriptions and wanted to use two different discount cards to lower the cost. The cashier was very patient and quick. She handled my prescriptions flawlessly. The pharmacist also did an excellent job, explaining my new prescriptions to me.

It took me 47 minutes to tell them this is MY email address, this is MY landline telephone number, this is MY prescription, and they input into the system. Go figure, it's all now under someone's name and I'm being literally spammed to death, unable to login or go into the account because someone ELSE has my personal information! REALLY CVS? For as long I've been with ECKERD DRUGS, my info was transferred over to CVS, and for over 60+ years, all of a sudden you have someone else on my account? REALLY? Then TELLS ME that this so and so has to remove "their information" off from my account? What the hey is CVS smoking? Crack? **? Lay off the pipes! Once again, this is my account, I do not need someone from planet ding-bat to tell someone I do not know to get off or remove themselves from my account?

On December 20, I penned a letter of complaint to CVS Health Customer Relations in Woonsocket, RI, detailing a distressing encounter at the Miramar, Florida branch (12401 Miramar Parkway, Miramar, FL 33027). In the letter, which contained my contact details, I expressed deep dissatisfaction with the service received and highlighted a significant lapse in customer care standards displayed by a pharmacy staff member.

For three years I’ve went to the 1331 north Fairfield rd CVS Pharmacy in beavercreek, Ohio! Normally I get a text message that my medication is in process and few hours later I receive a text for pick up. Not! Anymore!! For 6 months!!!! I wait days even weeks for medication that I can’t go without or else I’m sick. It’s impossible to actually speak to a real person in the pharmacy and when I do they're all!!! nasty and irritated!!! What is going on!!! I’ve had to call up there over and over just to get someone to fill my prescription. I get one prescription every 30 days. It’s the same medication. I was told by the pharmacist I need to find another place!! This is how you treat customers of years!!! Wow!!! I’m sick to my stomach about how I’ve been treated. Get it together! I assure you I will do everything I can to report every issue until some real changes are made!!!

Recent: $100 co-pay instead of 20. Filled with double amount needed. Special ordered 200 mg rather than filling with 100 mg that was in stock. Earlier: REFUSED to give me COVID booster when clerk misread my card that had a double entry. Got COVID later that month during trip. Calls: takes very long time to get through if waiting. Often must leave message and wait for response. Lines: at pick up window, often over 5 waiting. If prescription not ready, you’re put at end of line to wait (1+ hour wait for the $100 one. Learned copay when at window 2nd time). Wrong notifications: sends texts that prescription can be refilled, then can’t get because of timing. I’m going to check if Walgreens close by is better. No close independent pharmacies I’ve found yet. Simply HATE CVS and staff. Greenville RI

I was at CVS at 11563 Old Nashville Highway picking up a prescription, the lady in the window named ** asked me if I knew how expensive my prescription was. It was over $100. I stated, "No I was not aware." She said, "Let me see if I can get you a better deal with a discount card." She saved me $70. She did not have to do that, and I really appreciated it. She went above and beyond and out of her way to help me.

I called to have my prescription transferred for pick up. They told me to call the pharmacy where I wanted it picked up. The medication was available at the first store but when I called to transfer the 2nd pharmacy told me they did not have the information and I would have to call my doctor. I told them it was ready at the first store and then they told me one was not transferable. There was one other prescription I needed and I asked them to call the doctor. The employee said she would but not sure how long it would take her to get to it. Their website is not organized. I used Walgreens in the past and always had great service but now my insurance mandates CVS. This is a racket with poor service.

Every time I go to the pharmacy they are closed! It’s gotten worse the past year; they have obviously cut back on staff because they have to close in the middle of the day “for lunch” - the same time as those of us working folks go to lunch & would like to pick up our prescriptions! Can’t go BEFORE work, either, because they don’t open until 9am. So, I came at 9:40 am, and they aren’t open! Hard to understand how this multi-billion dollar company can’t afford enough staff to be open 24/7 like most pharmacies!

I went to CVS Minute Clinic wanting a Rx for a chronic problem and I knew exactly what Rx I needed. I was from out of town, visiting. I told the nurse why I was there and asked how much the visit would cost. She told me since I was on Medicare that the only charge would be the Rx, which I paid. To follow protocol, she did a urine dipstick test and it confirmed exactly what I told her, it wasn't sent to a lab. (One can buy dipsticks for less than $1 a piece and they charge $35, BTW). My entire appointment including filling out the form was done in 10 minutes. There were no other customers waiting. I stayed to pick up my Rx and had to wait, while sick, for almost 2 hours. Of course, they want you to shop while waiting.

CVS has the worst website ever. I have consistently gone in to archive previous drugs that I no longer use. I can only archive them. I can't delete them. I don't understand why not. I am consistently getting messages about getting my Flu, COVID or RSV shots when I've already had them done at CVS. The text messages I get are beyond frustrating. When I am asked if I need a refill on a certain medication I say no. Then one week later I get another message. I absolutely hate the CVS website and their text messaging system.

Had 2 schedule 2 (t-w-o) virtual visits with these people within days of each other (& Christmas) because my healthcare provider didn’t think I needed antibiotics. She wasted my time & I only got worse, as I knew I would, I got markedly worse & had to call back AGAIN & another 100.00 later, I got antibiotics. This was on Christmas Eve.

This place has gone downhill over the last year. The worst customer care of any business I've ever seen. Pharmacy staff are rude, and act as if they have better things to do than to help the customers. They should just close the drive thru because they are rarely there to help customers, and if they are there, they will make you wait hoping you will just leave. How does this place stay in business? We will be transferring our prescriptions to the Walgreens across the street.

Visited the Elgin, Texas, CVS located at 1300 West US Highway 290. I went in to purchase a tube of ** cream. While there, I had to visit the restroom, and that was by far the nastiest restroom I have been in in my entire life. The floor was almost completely wet with either urine or water; there was both poop and pee on the toilet lid; and the room stunk to high heaven, I guess because of the poop and urine everywhere. My stomach started heaving, so I got out of there. STAY AWAY.

Never received a call back from requests to speak with a pharmacist after four attempts (once daily for four days). Went in to see why they were not returning my calls. Was told by "Megan" that "if you keep trying to call I will block you." Apparently once daily for four days in a row (when their recording says they will call back within 3 business HOURS) is too much for Megan. And that was the end of my 30 year customer relationship with this establishment.

I just learned that I have diabetes last year and as a result need to get testosterone injections as diabetes can lower T levels. Picked up my first prescription today. Asked the pharmacist to give me my first shot and the Dr. Office would take care of it from then on. They said no. They give COVID shots. They give flu shots. They give shingles shots. But when I ask them to do something for me that isn't going to get them a fat government check, they said no. I'm a long term customer. But now I'm seriously considering being a Walgreen's customer.

The pharmacy has had my prescription since 1:30 pm. The prescription was supposed to be ready at 3:30 p.m. I called late in the afternoon because I need this medication to help me breath. It was an effort for the lazy person that I spoke with to even check. It was pathetic. I explained I was very ill and needed the medication. All I could get out of lazy is "we are backed up". It is now after 8:00 p.m. and they did not fill the medication I need to breath in 5.5 hours. The Humble CVS is the most horrible pharmacy I have ever seen with the laziest most unprofessional staff. If I end up in the hospital tonight I will file suit. I will also file a complaint with the state.

For the past year or so, I have been having trouble getting my prescriptions each month. They tell me my meds are ready, I get there and they are not. And there is always a reason why one or 2 isn't filled. I make 2 or 3 trips in a row to CVS to get my meds each month. I have started calling to find out if my meds are ready because the automated thing saying your scripts are ready is unreliable. Doc called in a script today for me. I call and speak to a person to ask if it's ready. He says yes, it's ready. I drive there and no it's not ready, it's on hold for who knows why this time. Just so done with them!

I went to CVS pharmacy yesterday to pick up a prescription that I was notified was ready and check on another prescription that I was previously told was on hold. When I spoke to the cashier I asked her about being able to pick up my prescriptions and she informed me that one was still on hold because of a nationwide shortage and that I would have to come back at the beginning of the year. She then asked me if I wanted the prescription back. I told her that I understood and I would wait on the prescription but I would like to pick up the one that was ready. While waiting I video-called my wife so that I could let her know what was going on with my prescriptions.

I call CVS Pharmacy about a prescription that is in process and I call them to get an answer on why it’s taking so long. They put me in hold for about 10 to 20 mins if not longer. This is getting old. What’s going on there. Hire some more workers if you’re behind.

Unfortunately, I am writing this review after months of being unable to get an actual answer and my actual medication. Over the past few months I’ve noticed a drastic change in the customer service from the pharmacy department for whatever reason they have lied about having my medication in stock. They’ve lied about ordering my medication. Honestly I couldn’t even comprehend what the heck was going on I was at a literal loss of words. I know that if I talk in a a “tone” they label you. They lied about having my medication in stock. Then told me they have a regular person who gets the meds first. To be clear, it’s the same store just different locations.

You can no longer speak with a live person. You sometimes have to wait for hours for them to call you back. I think it is an awful way to be doing business when you have pressing issues to resolve. Sometimes you need to speak to someone relatively quickly to resolve your issues. It is very frustrating to get your issue resolved quickly like you used to be able to when you could talk to someone

On Tuesday, December 12 at 1pm, I tried to pick up a prescription at the Bedford NH CVS pharmacy. The doctor had ordered 26 tablets of my prescription, to be taken 2 times a week for 13 weeks, which is 3 months. The pharmacy filled my order for 24 tablets, which they said was a 3-month supply. Tried to explain that 24 tablets was only 12 weeks, not 13 weeks, and certainly not what the doctor had written on the prescription. I was not using insurance. The pharmacist rudely told me that 26 tablets was a "91-day supply" and that insurance would only cover a "90-day supply".

First of all, I’m really sure that this note will do absolutely no good at all. I went through and read a lot of the complaints and see that the majority of them tell my story. I give them a script from my doctor. They don’t stock it because it’s a “controlled substance”. They ordered it almost 36 hours ago and still don’t have it. They said, "Check with us tomorrow!" Yea, right. I’m pretty sure that CEO Karen Lynch will read this ($21,320,000.00) per year and be really upset with CVS in Abbeville, SC. NO POINT IN BEATING A DEAD DOG. I hope to never have to walk through that CVS door again. Karen Lynch should remember that this is a DRUG STORE! That is a place that filled prescriptions in past years, but now it's a place that gives as little service as possible for the biggest return. I will be trying another pharmacy and hope that CVS is just a bad store, and not the norm. BTW, this is not the first time that this store has failed to meet my needs.

Rock Hill SC Celanese. 22:02 pm at night. Speak with pharmacist about a maintenance medication and before I could continue or even answer they hung up. So uncaring and rude. Very sarcastic when information is needed. I wish more caring people were in the field for the help and not the money nor just a job. Medication is very important and the people behind the information can make or break whether it is taken correctly or not and having an ugly or I don’t care attitude affects everyone .. CVS didn’t use to be a non caring pharmacy. Now they just ring you up, hang up and go, "Ugh".. So hard to find good people.

I have a monthly problem with getting one drug! I usually call a few days before to make sure things are in order. Now you can't even talk to the people! Just tried to call (11/21/23 AT 10:04 AM). After stepping through a endless nightmare on their answering line, I am told now I have to leave a message, and they will call back in a few hours! They should just pack up and move to Canada! Service? They don't know what the word means! This is about the CVS in Keystone Heights, Fl.

An e-script was sent 6 hrs ago, only to find out that the CVS I have used for 15 years is now closed on weekends. Never received any communication about this change. I called my provider and a prescription was sent to another Target CVS. I walked in and a handwritten sign is hanging on the pharmacy register “We are no longer open on Saturday and Sundays. Sorry for the inconvenience”. Had to call my provider a second time. 3 hrs ago, my prescription was submitted to the 3rd CVS. Still not ready. I will be looking for a new pharmacy. Unacceptable.

I have been with CVS for 15 yrs. The CEO for this company is the worst yet! I used to get my prescription filled with 30 min when Larry Merlo ran the place. Now, they don't even order and have in stock my meds until it is presented to them from my physician. They will get sued very soon for NOT stocking meds that people rely on to live a productive life. I would have dropped them but the med manufacturer I prefer is what CVS carries. Very slack management focusing on the bottom line putting people last and the employees, consumers pay the price. Can you believe that the CEO Karen Lynch made 21 million last year while they have terrible reviews. It makes me sick.

I have been trying to contact the CVS Pharmacy on Poplar Tent Rd, Concord for the past 2 days. I have held for over 1 hour in some cases and now it’s sending me to a doctor’s voicemail (and I’m not a doctor). This is not customer service for sure. The last time I picked up a prescription the staff person didn’t even look up but said “NEXT” in a terrible tone like I was not important and she didn’t want to be there. This pharmacy needs all new staff and service training. I have worked in healthcare for 28 years. I have had to manage patients with poor experiences and if any staff had acted like this pharmacy they would not be employed any longer.

My Lincoln Park target pharmacy was terribly understaffed, but had one great head pharmacist. He left and plus the understaffing a new male ** pharmacist was just closing as I just tried to ask if they had the Covid booster. As he began to lower the gate, he answered with“we are closing now” and I said “can you just tell me if you have the booster or not?”, and he continued to close the gate. He could’ve just said yes or no. It would’ve taken less time than to say, "We are closing now." After that experience, I tried the Belmont Station pharmacy. There is a charming pharmacist, Betty there, but they are also so understaffed you can’t even speak to a pharmacist when you call. I think I will try a different pharmacy company next and see if they have better staffing.