CVS Pharmacy Reviews

For three years I’ve went to the 1331 north Fairfield rd CVS Pharmacy in beavercreek, Ohio! Normally I get a text message that my medication is in process and few hours later I receive a text for pick up. Not! Anymore!! For 6 months!!!! I wait days even weeks for medication that I can’t go without or else I’m sick. It’s impossible to actually speak to a real person in the pharmacy and when I do they're all!!! nasty and irritated!!! What is going on!!! I’ve had to call up there over and over just to get someone to fill my prescription. I get one prescription every 30 days. It’s the same medication. I was told by the pharmacist I need to find another place!! This is how you treat customers of years!!! Wow!!! I’m sick to my stomach about how I’ve been treated. Get it together! I assure you I will do everything I can to report every issue until some real changes are made!!!

Recent: $100 co-pay instead of 20. Filled with double amount needed. Special ordered 200 mg rather than filling with 100 mg that was in stock. Earlier: REFUSED to give me COVID booster when clerk misread my card that had a double entry. Got COVID later that month during trip. Calls: takes very long time to get through if waiting. Often must leave message and wait for response. Lines: at pick up window, often over 5 waiting. If prescription not ready, you’re put at end of line to wait (1+ hour wait for the $100 one. Learned copay when at window 2nd time). Wrong notifications: sends texts that prescription can be refilled, then can’t get because of timing. I’m going to check if Walgreens close by is better. No close independent pharmacies I’ve found yet. Simply HATE CVS and staff. Greenville RI

I was at CVS at 11563 Old Nashville Highway picking up a prescription, the lady in the window named ** asked me if I knew how expensive my prescription was. It was over $100. I stated, "No I was not aware." She said, "Let me see if I can get you a better deal with a discount card." She saved me $70. She did not have to do that, and I really appreciated it. She went above and beyond and out of her way to help me.

I called to have my prescription transferred for pick up. They told me to call the pharmacy where I wanted it picked up. The medication was available at the first store but when I called to transfer the 2nd pharmacy told me they did not have the information and I would have to call my doctor. I told them it was ready at the first store and then they told me one was not transferable. There was one other prescription I needed and I asked them to call the doctor. The employee said she would but not sure how long it would take her to get to it. Their website is not organized. I used Walgreens in the past and always had great service but now my insurance mandates CVS. This is a racket with poor service.

Every time I go to the pharmacy they are closed! It’s gotten worse the past year; they have obviously cut back on staff because they have to close in the middle of the day “for lunch” - the same time as those of us working folks go to lunch & would like to pick up our prescriptions! Can’t go BEFORE work, either, because they don’t open until 9am. So, I came at 9:40 am, and they aren’t open! Hard to understand how this multi-billion dollar company can’t afford enough staff to be open 24/7 like most pharmacies!

I went to CVS Minute Clinic wanting a Rx for a chronic problem and I knew exactly what Rx I needed. I was from out of town, visiting. I told the nurse why I was there and asked how much the visit would cost. She told me since I was on Medicare that the only charge would be the Rx, which I paid. To follow protocol, she did a urine dipstick test and it confirmed exactly what I told her, it wasn't sent to a lab. (One can buy dipsticks for less than $1 a piece and they charge $35, BTW). My entire appointment including filling out the form was done in 10 minutes. There were no other customers waiting. I stayed to pick up my Rx and had to wait, while sick, for almost 2 hours. Of course, they want you to shop while waiting.

CVS has the worst website ever. I have consistently gone in to archive previous drugs that I no longer use. I can only archive them. I can't delete them. I don't understand why not. I am consistently getting messages about getting my Flu, COVID or RSV shots when I've already had them done at CVS. The text messages I get are beyond frustrating. When I am asked if I need a refill on a certain medication I say no. Then one week later I get another message. I absolutely hate the CVS website and their text messaging system.

Had 2 schedule 2 (t-w-o) virtual visits with these people within days of each other (& Christmas) because my healthcare provider didn’t think I needed antibiotics. She wasted my time & I only got worse, as I knew I would, I got markedly worse & had to call back AGAIN & another 100.00 later, I got antibiotics. This was on Christmas Eve.

This place has gone downhill over the last year. The worst customer care of any business I've ever seen. Pharmacy staff are rude, and act as if they have better things to do than to help the customers. They should just close the drive thru because they are rarely there to help customers, and if they are there, they will make you wait hoping you will just leave. How does this place stay in business? We will be transferring our prescriptions to the Walgreens across the street.

Visited the Elgin, Texas, CVS located at 1300 West US Highway 290. I went in to purchase a tube of ** cream. While there, I had to visit the restroom, and that was by far the nastiest restroom I have been in in my entire life. The floor was almost completely wet with either urine or water; there was both poop and pee on the toilet lid; and the room stunk to high heaven, I guess because of the poop and urine everywhere. My stomach started heaving, so I got out of there. STAY AWAY.

Never received a call back from requests to speak with a pharmacist after four attempts (once daily for four days). Went in to see why they were not returning my calls. Was told by "Megan" that "if you keep trying to call I will block you." Apparently once daily for four days in a row (when their recording says they will call back within 3 business HOURS) is too much for Megan. And that was the end of my 30 year customer relationship with this establishment.

I just learned that I have diabetes last year and as a result need to get testosterone injections as diabetes can lower T levels. Picked up my first prescription today. Asked the pharmacist to give me my first shot and the Dr. Office would take care of it from then on. They said no. They give COVID shots. They give flu shots. They give shingles shots. But when I ask them to do something for me that isn't going to get them a fat government check, they said no. I'm a long term customer. But now I'm seriously considering being a Walgreen's customer.

The pharmacy has had my prescription since 1:30 pm. The prescription was supposed to be ready at 3:30 p.m. I called late in the afternoon because I need this medication to help me breath. It was an effort for the lazy person that I spoke with to even check. It was pathetic. I explained I was very ill and needed the medication. All I could get out of lazy is "we are backed up". It is now after 8:00 p.m. and they did not fill the medication I need to breath in 5.5 hours. The Humble CVS is the most horrible pharmacy I have ever seen with the laziest most unprofessional staff. If I end up in the hospital tonight I will file suit. I will also file a complaint with the state.

For the past year or so, I have been having trouble getting my prescriptions each month. They tell me my meds are ready, I get there and they are not. And there is always a reason why one or 2 isn't filled. I make 2 or 3 trips in a row to CVS to get my meds each month. I have started calling to find out if my meds are ready because the automated thing saying your scripts are ready is unreliable. Doc called in a script today for me. I call and speak to a person to ask if it's ready. He says yes, it's ready. I drive there and no it's not ready, it's on hold for who knows why this time. Just so done with them!

I went to CVS pharmacy yesterday to pick up a prescription that I was notified was ready and check on another prescription that I was previously told was on hold. When I spoke to the cashier I asked her about being able to pick up my prescriptions and she informed me that one was still on hold because of a nationwide shortage and that I would have to come back at the beginning of the year. She then asked me if I wanted the prescription back. I told her that I understood and I would wait on the prescription but I would like to pick up the one that was ready. While waiting I video-called my wife so that I could let her know what was going on with my prescriptions.

I call CVS Pharmacy about a prescription that is in process and I call them to get an answer on why it’s taking so long. They put me in hold for about 10 to 20 mins if not longer. This is getting old. What’s going on there. Hire some more workers if you’re behind.

Unfortunately, I am writing this review after months of being unable to get an actual answer and my actual medication. Over the past few months I’ve noticed a drastic change in the customer service from the pharmacy department for whatever reason they have lied about having my medication in stock. They’ve lied about ordering my medication. Honestly I couldn’t even comprehend what the heck was going on I was at a literal loss of words. I know that if I talk in a a “tone” they label you. They lied about having my medication in stock. Then told me they have a regular person who gets the meds first. To be clear, it’s the same store just different locations.

You can no longer speak with a live person. You sometimes have to wait for hours for them to call you back. I think it is an awful way to be doing business when you have pressing issues to resolve. Sometimes you need to speak to someone relatively quickly to resolve your issues. It is very frustrating to get your issue resolved quickly like you used to be able to when you could talk to someone

On Tuesday, December 12 at 1pm, I tried to pick up a prescription at the Bedford NH CVS pharmacy. The doctor had ordered 26 tablets of my prescription, to be taken 2 times a week for 13 weeks, which is 3 months. The pharmacy filled my order for 24 tablets, which they said was a 3-month supply. Tried to explain that 24 tablets was only 12 weeks, not 13 weeks, and certainly not what the doctor had written on the prescription. I was not using insurance. The pharmacist rudely told me that 26 tablets was a "91-day supply" and that insurance would only cover a "90-day supply".

First of all, I’m really sure that this note will do absolutely no good at all. I went through and read a lot of the complaints and see that the majority of them tell my story. I give them a script from my doctor. They don’t stock it because it’s a “controlled substance”. They ordered it almost 36 hours ago and still don’t have it. They said, "Check with us tomorrow!" Yea, right. I’m pretty sure that CEO Karen Lynch will read this ($21,320,000.00) per year and be really upset with CVS in Abbeville, SC. NO POINT IN BEATING A DEAD DOG. I hope to never have to walk through that CVS door again. Karen Lynch should remember that this is a DRUG STORE! That is a place that filled prescriptions in past years, but now it's a place that gives as little service as possible for the biggest return. I will be trying another pharmacy and hope that CVS is just a bad store, and not the norm. BTW, this is not the first time that this store has failed to meet my needs.

Rock Hill SC Celanese. 22:02 pm at night. Speak with pharmacist about a maintenance medication and before I could continue or even answer they hung up. So uncaring and rude. Very sarcastic when information is needed. I wish more caring people were in the field for the help and not the money nor just a job. Medication is very important and the people behind the information can make or break whether it is taken correctly or not and having an ugly or I don’t care attitude affects everyone .. CVS didn’t use to be a non caring pharmacy. Now they just ring you up, hang up and go, "Ugh".. So hard to find good people.

I have a monthly problem with getting one drug! I usually call a few days before to make sure things are in order. Now you can't even talk to the people! Just tried to call (11/21/23 AT 10:04 AM). After stepping through a endless nightmare on their answering line, I am told now I have to leave a message, and they will call back in a few hours! They should just pack up and move to Canada! Service? They don't know what the word means! This is about the CVS in Keystone Heights, Fl.

An e-script was sent 6 hrs ago, only to find out that the CVS I have used for 15 years is now closed on weekends. Never received any communication about this change. I called my provider and a prescription was sent to another Target CVS. I walked in and a handwritten sign is hanging on the pharmacy register “We are no longer open on Saturday and Sundays. Sorry for the inconvenience”. Had to call my provider a second time. 3 hrs ago, my prescription was submitted to the 3rd CVS. Still not ready. I will be looking for a new pharmacy. Unacceptable.

I have been with CVS for 15 yrs. The CEO for this company is the worst yet! I used to get my prescription filled with 30 min when Larry Merlo ran the place. Now, they don't even order and have in stock my meds until it is presented to them from my physician. They will get sued very soon for NOT stocking meds that people rely on to live a productive life. I would have dropped them but the med manufacturer I prefer is what CVS carries. Very slack management focusing on the bottom line putting people last and the employees, consumers pay the price. Can you believe that the CEO Karen Lynch made 21 million last year while they have terrible reviews. It makes me sick.

I have been trying to contact the CVS Pharmacy on Poplar Tent Rd, Concord for the past 2 days. I have held for over 1 hour in some cases and now it’s sending me to a doctor’s voicemail (and I’m not a doctor). This is not customer service for sure. The last time I picked up a prescription the staff person didn’t even look up but said “NEXT” in a terrible tone like I was not important and she didn’t want to be there. This pharmacy needs all new staff and service training. I have worked in healthcare for 28 years. I have had to manage patients with poor experiences and if any staff had acted like this pharmacy they would not be employed any longer.

My Lincoln Park target pharmacy was terribly understaffed, but had one great head pharmacist. He left and plus the understaffing a new male ** pharmacist was just closing as I just tried to ask if they had the Covid booster. As he began to lower the gate, he answered with“we are closing now” and I said “can you just tell me if you have the booster or not?”, and he continued to close the gate. He could’ve just said yes or no. It would’ve taken less time than to say, "We are closing now." After that experience, I tried the Belmont Station pharmacy. There is a charming pharmacist, Betty there, but they are also so understaffed you can’t even speak to a pharmacist when you call. I think I will try a different pharmacy company next and see if they have better staffing.

Not sure what happens at the Camden, AL pharmacy but prescription filling seems to have become an uncertain thing of late. I put in an order for a prescription two weeks ago, saw online that it had to be ordered (not in stock I guess), and then after two weeks of waiting, they cancelled the prescription and said it had to be reordered. Not good. I probably wouldn't be using the meds at all if they could be skipped for weeks.

I've been on "hold" for 18 minutes..so far this time. The last time I drove up there with the phone still on hold. Shouldn't have to DRIVE to the pharmacy to find out why THEY aren't filling a script which is THEIR JOB...then drive home and most likely DRIVE BACK TO CHECK FOR AN UPDATE! This is beyond pathetic.

I have had to use CVS because they are contracted with my employer but they never have the medicine I need for pain so I went to Walgreens. The app is useless, sometimes I get notifications, sometimes not. I waited a week for my diabetic meds, they are just unreliable. Plus, their hours are inconvenient.

The CVS in Crystal City, Missouri takes hours to fill a simple antibiotic prescription. Then they are extremely rude (at least the heavy girl with the moon tattoos on her is) about the fact that they really couldn’t care less that their incompetence is going to cause a significant inconvenience and cause the customer to make numerous trips just to get the prescription. CVS in general has gone to ** but their pharmacies in particular are going to be their downfall.

App says meds were filled. But still processing. Not ready for pickup. One med that they claim was being processed is actually not going to be filled until January. Can’t get through to anyone. I will run out. Now I will have to drive there to attempt to straighten this out. It’s Friday!

I went to CVS on Lexington Avenue in NYC. I've been going there for YEARS ordering the same prescription. This script is a controlled substance. The pharmacist gave me my script which I brought home and took without looking at the bottle. The next day I took it again and realized I hadn't been myself for the past 2 days and looked at the bottle.

I made a appointment at CVC Pharmacy to get vaccinations. When I went to my "appointment" I found out that it wasn't actually an appointment. They had told everyone they had a "appointment" at that same time, and that it was on a first come first serve basis. This practice is very unprofessional and increases the possibility of spreading communicable diseases, inefficient also an inconvenience for the clientele. Why should people be deceived into waiting around hours, for in a unhealthy environment, because CVS cannot organize in a professional manner. I suppose I'll Find a new pharmacy.

I call CVS a minimum of 10 times a month just to get someone to check my son's order. 9 times out of 10, no one will answer even after me waiting on the phone for 20 minutes. I usually have to go in in person, as I did 2 days ago after I had repeatedly called with no one answering.

Multiple trips to several different store have resulted in prescription not being ready. Text messages are sent saying prescription has been received implying it will be ready soon when the processing time can actually be days leading to multiple trips at some distance now that CVS has closed many stores.

The pharmacist Melva ** is disrespectful to Veterans. She is rude to the other employees and the general public as well. She over-reacts whenever her authority is challenged, or she is asked to do something she does not know how to do, like work with the VA Community Care program. However, the Veteran has nothing to do with the bureaucracy and should not be disrespected, or treated badly, just because she needs to make a telephone call to the VA to figure out how to do her job. She also yells at people from behind her high counter which she sits on like a throne and seems to relish her ability to lord over others. Melva ** mocked my mental health issues and I heard her tell someone on the phone that I had threatened to "...unleash my PTSD on her..." which is a total lie and mischaracterization of what I told her earlier on a phone call.

The CVS at 42nd & Tanglewood is awful, so I went to the one on Andrews Highway & found the same. I went to the one on 8th st & again found the same lazy, rude deliberately incompetent people. The one inside Target on 42nd St seems to only have one person on duty because she has been there every time I go in but she is awesome! She is the only CVS pharmacist that I have any respect for. CVS should be run out of business & this very nice pharmacist at Target should work for a company that deserves her! CVS does not deserve to even be in business!

Appalling customer service at CVS in Seabrook, NH. I scheduled flu/Covid shots for the family and for some reason my husband's didn't go through. So, per CVS app instructions, to cancel or reschedule you need to call the Pharmacy. I called the pharmacy and the pharmacist (BTW, the only male pharmacist at the store as far as we know - I can't remember his name) refused to help YELLING there was not he could do. I called back and asked for the store manager, **, but he was not in today. I tried calling headquarters and spoke with customer relations. She apologized for the unfortunate experience but to cancel the appointments I needed to call the Pharmacy back and ask to speak with someone else. SERIOUSLY!!!! What kind of customer support is this? I am baffled with such lack of assistance.

I did not even finish asking my question before the young woman who answered the phone cut me off, asking me for my birthdate. She told me that my prescription would not be filled until tomorrow, and when I asked her why that was so, she very rudely asked me “oh, so you need it today?” She did not explain why it was not being filled today.

Almost three weeks ago, while speaking with Ms. **, the Pharmacists regarding my medication at the Booker T. Washington Hwy., store, I was promptly hung up on. This is way below customer service expectations. When I came in to speak with her, she wouldn't even look at me. The Tech said it was because she couldn't get a word in. All this and there were no customers in line. She obviously picked the wrong career. Very sad indeed, for her, CVS and the paying customer. I still have not received a call back from the District Mgr., Shows the lack of professionalism on all levels across the company.

Horrible service. I waited for Over 2hrs. Plenty of employees bad training. Bad management. They Don't care about consumers who are in pain and need of medication. Would not recommend. They didn't help.

CVS Pharmacy refused to fill an Rx that I have filled monthly for years. The RX was 5 days beyond the 30 days supply date. I was refused because I pay cash as opposed to insurance. Not only was I refused but the pharmacist announced my info to the entire store violating Hippa laws. The pharmacists rudely stated that management now requires that prescriptions be rejected by insurance prior to cash pay!!!! This is not a typo!! This belligerent pharmacist actually verbally announced that CVS hierarchy recently initiated policy that all rx must be denied by insurance before cash purchase can be utilized! This is a violation of customer rights, an attempt of a pharmacist to practice medicine this medical malpractice, intentional attempts to harm customers by depriving their physician-ordered treatments all as they attempt to manipulate insurance cost!

Like many others who have posted a review here, it has been an absolute nightmare getting my prescription refilled every month. I have been taking my medication for at least 4 years and previously it was filled by Accredo Specialty Pharmacy. For whatever reason, my prescription was transferred to CVS Specialty. I understand that when it was first transferred in July there was a need for pre-authorization but then again same issue in August and September. I have called every single month and been transferred from department to department. This month, I called and asked for a refill almost two weeks in advance. The person once again stated that they needed preauthorization. That was last week.

Told me that my Covid and RSV vac. were not covered by ins and did not even try to put in alternate codes. Went to Wal-Mart and within 5 minutes, I had both. The ONLY reason I even step foot in CVS is because it's a preferred pharmacy for our insurance company. I get all of my prescriptions filled and Wal-Mart and keep my receipts and submit them, they don't even run my insurance.

Primary doctor submitted a specific med to correct red blood cell issue. CVS Clearwater chose without notification to change the refill of a very important prescription and lied to my face saying it was exactly the same as the initial prescription. The refill was their off the shelf product. They also said it saved me $10 for a 90 day supply (for an inferior product, is that a savings?). CVS need not concern themselves with my finances. When I did a line by line comparison and rejected the refill, I was told I should go elsewhere. And no worries I am. Beware CVS is unethical, insulting and not your health advocate.

I am 74 and retired on a Medicare advantage plan. Almost all of my prescriptions need to be reauthorized every 6 or 12 months. Some of the prescriptions are the same amount every day and some are "as needed". I've requested that the everyday prescription be refilled automatically every month or every 3 months as appropriate. The other medications should only be refilled at my request. I usually don’t need all of the refills allowed for the "as needed medications." CVS can’t seem to get this straight. They do things like immediately send me a prescription my doctor has reauthorized even though I still have most of the pills from the prior prescription left and refill “as needed” prescriptions every month until the allowed number of refills has been used up. When I brought this issue to the attention of CVS staff they were rude, insulting and somewhat threatening. It sounds there might be deliberate fraud involved.

I have been having multiple issues with the CVS at 11 North DuPont Hwy, in Dover De. The most recent starting in July of 2023, when they let me run out of a medicine that I need to take daily and left me to figure out why it was not being filled. A head tech, as she identified herself, called me and told me insurance wouldn't fill it until a couple of weeks later. She offered no reason, just argued with me, giving me the impression that she was the pharmacist. She told me to feel free to take my prescriptions elsewhere. Ultimately the insurance company figured out that someone had changed the amount that I get each month which caused the shortage. I requested a district manager call that never came. On 9/11/23, I received two unlabeled prescriptions and another that contained red dye, which I am allergic too. I waited until the manager was on duty.

The Phone and iPad App is poor at best, service is lax and systems are inadequate. The App is Frequently Down and also mismanages account information if you have used more than one CVS. Basically the claim that CVS has so many locations to serve the public is often misleading and sometimes simply not true. Staff Do Not understand the App at all, which is a serious problem, since their telephone systems constantly push people to use the App. I avoid it when I can. As a software engineer, CVS really needs to look into the people that Develop their App and their entire System. The downtime issue alone in my view Devalues CVS as a Company.

I was at CVS Pharmacy on 09/23/20023. The pharmacy drive thru was closed due to understaffing. My knee is not good, but I went into the store to find no one was in the store, nor was anyone at the pharmacy. When I walked up to the pharmacy to get my prescription, I asked the associate what was happening with the short staffing. She said they were trying to get associates. I told her this was such an inconvenience, and then the other associate started to chime his 2 cents in. I have dealt with this other associate at another store that was up the street that was closed due to CVS not doing well. When I told that associate that, "Well, you are one of the problems", the pharmacist told me, "We are not doing this, get out of my store"!!! I told him NO! I was NOT leaving until I received my prescription. That is when the pharmacist continued to get very loud so everyone could hear him say, "You come in here EVERY month pulling this **".

They also have a hard time keeping meds in stock. Patient long standing history of meds. When time for refill and it's not there they wait until you go in to say it's not available. Some meds can't be stopped abruptly. Their Corporate needs to get involved before gross errors occur

09/21/2023. Doctor sent 3 prescription. On the CVS app said 2 were ready, ordered and prepaid. Quite ill after surgery, no delivery though it's not a mile away. Called for the status of the remaining prescription, on hold for 2 hours 55 minutes; no one ever picked up. Traveled to this pharmacy. Long line though had prepaid on the app. Then another line to check on the status of the remaining prescription. Pharmacist intervened. Said he would fill it. 20 minutes more, pharmacist directed me to the register to pay. Staff is helpful and courteous. Corporate doesn't staff or equip this busy location. Why?

Dr sent over a prescription. Called to check if it was received. Waited 35 mins to find out it wasn't. Called Dr back, sent over again. Called to check if it was received, waited 46 mins, hung up on me right when answered, never got a word out. Tried automated prescription check, kept sending me to a pharmacist, waste of time. I will just drive up there, hope it's ready. Last time I will ever use CVS.

Went in to pick up my wife's prescription and they had me down for 2 insurance plans when I have had the same insurance for over 30 plus years. So they would not fill it until I could prove I did not have 2.

On September 6th 2023 I received a text message from CVS stating it was too early to fill my script which is a INHALER call **, on the order date I called to make sure it ordered. I was told that it didn’t come in on truck ordered, I had informed them several times when and it wouldn’t be good for me to off that inhaler. The carelessness of the actions has had me turning up the air on oxygen and struggling. This is not the first time this has happened and I’m tired of the crap.

I booked online an appointment to get the latest Covid vaccine. I received an email confirmation showing my Covid vaccine appointment. When I arrived for my appointment the pharmacist said they haven't even received the vaccine yet! How is CVS allowing people to make vaccine appointments at stores that don't even have the vaccine??? Major screw-up CVS! I'll never shop at CVS again!

Filling a prescription not covered by my SilverScript insurance, I am supposed to receive the Caremark pricing as a "benefit" of SilverScript membership. Printed the search results from Caremark website indicating the name of the generic substitute at the price of $8.90 and took the printout to CVS pharmacy. Not in stock, but another generic is available for approximately $15. Opted to wait for the $8.90 product to be ordered. When notified it was ready, I went to the store and given the more expensive product for $13.57. Counter person says CVS does not carry the $8.90 product and could give no explanation why it appears on Caremark website or why I waited for it to be ordered. Got home, double checked the CVS Caremark website and it still shows the product the CVS Pharmacy says that CVS does not carry.

My wife had her prescription of a controlled drug given to someone else. The pharmacists would not fill it for her, even with a police report proving that it was dispensed to someone else. The pharmacists were disrespectful, suggesting that someone in her family picked it up. This was proven to be false by the police report. Evidence suggested a shady transaction with CCTV being inconclusive. The CVS customer service line and e-mails to the company have not helped. They don't return any form of communication. My wife was told that she would need another prescription filled, which will not happen. We don't trust CVS.

Before going to CVS on yesterday I searched the price & in store status for Crest Antibacterial Toothpaste. The price at this particular location on Memorial Drive Greenville NC was $5.99. I got to the register & the Manager rang it up & the price was $6.29 instead of $5.99. I showed him my phone w/ the toothpaste being $5.99 at this store. He says oh ok it just hasn't crossed over yet & said he couldn't change it. So I paid the price of $6.29 plus tax. I'm just glad there is a Walgreens across the street. I will be going there from now on!

I know meds are often difficult to obtain, even common ones, due to regulations beyond the control of pharmacies, BUT mine is a schedule 2 med, a highly controlled med, which I require every day. It is controlled by how much I am permitted by the insurance agency, to have every month. I have become accustomed to having to do with half doses or do without for weeks, because whenever my Rx is renewed, the pharmacy has to order it, instead of keeping it in stock.

Store ID: #3264, 3210 E. UNION HILLS DR, PHOENIX, AZ 85050. This has got to be the absolute worse Pharmacy on the planet. Incompetence to the MAX. Rude from the Pharmacist to the lazy man at the checkout register. Even after I called Corp., switched Pharmacies, I still get text messages that my prescription is ready for pick up. STUPIDITY AT ITS FINEST. I would say stay away from all CVS's.

Pharmacy staff are not friendly and often are quite rude. Recently the pharmacist apologized for a staff member's behavior. Florida Lake Worth area. The pharmacy has made serious mistakes in the past, giving me the wrong Rx. Phone wait times are quite long. If you are interested in safety and a friendly experience, go somewhere else.

This pharmacy has staff that are racist. They deliberately treated me terribly because I am **. I have HIV/AIDS and have had problems obtaining my medication. I was yelled at in front of staff and other customers. Don't go to this pharmacy if you are a person of color. They do discriminate. Store #'s are 7860 and 5892.

In this pharmacy, they send the message… "Your prescription is ready for pick up!" But not say the pharmacy is close for lunch ONE HOUR! And in the web say this pharmacy is 24-hour! It’s not the pharmacy open 24 hour, is the store! Not good!

The CVS Pharmacy department at the CVS store near me in Maplewood NJ is decent. Not perfect, but decent. The pharmacy dept. at the CVS Store at 911 Highway 35 in Wanamassa, NJ near Asbury Park NJ stinks. I’m a nice guy. I feel for the people working there. I’m sure they don’t like working there. Do I sound condescending? I’m not surprised. If any pharmacy is going to bring out the “Karen” in me, this is the one. Steer clear, if you can.

The website falsely states you can update your payment information online. You can’t. You have to call it in. The login link in the reminder emails invariably leads to a page that requires two attempts to log in. Two dual authentication processes each time. No matter which browser I use. While the phone staff are pleasant, I seem to have to make two attempts to get things done (e.g. updating Rx’s, updating payment info., correcting delivery info.)

Their pharmacy sucks. Every month when picking up my scripts I was asked "would you like us to have these ready for you next month?" Guess what? Every month they never had them ready but would repeat the ** line; I started using Walgreens after they shorted me on one of my meds, charged my insurance for the usual entire amount and when I went to pick up the additional, missing meds, they charged me for them. I found a customer service complaint email, sent my complaint, only to be returned 'undeliverable'. If you follow the contact information through their system, only a postal address is given. Excuse me, my Grandma doesn't even mail things that way anymore. It's intentional though. In this day and age next to no one is going to take the time to snail mail anything and they know that.

The CVS Pharmacy website is full of confusing information and every time they make a change it gets more confusing. Example: I got a text about a prescription that was close to renewal and the text asked me which Doctor should they contact to get a renewal. They have two Doctors on file with my prescriptions. This particular prescription had the Doctors name associated with it for several years. The other Doctor has never prescribed it in the past. I replied with the Doctors name associated with that prescription and the reply was to contact the pharmacy by phone. Ridiculous especially since they never answer their phone.

Sally works in Bristol, R.I. I had a hard time figuring out what to take for an upcoming colonoscopy. Sally saw me struggling with the instructions and came to my rescue. She took me to the correct aisle and after reading the instructions, she helped me pick all the things I needed to take. I can't thank her enough. She was pleasant and very helpful, and I never even asked her for help. This is why I always use CVS and will continue to. Sally, thank you from Bill

San Disk card, CVS price 30.49. Amazon price 7.69. They say buy local, from small town. This store is in a small town and I will post this on social media and to whoever will listen. Do your research before going in there.

I’m a retiree and my company switched to AETNA insurance and since the change I have been forced to purchase some of my medications through CVS which is a total conflict of interest and should not be allowed. I filed an appeal because I shouldn’t have to be forced to get my medications through a company that owns the pharmacy! They are double dipping which should be against the law! My appeal was denied and the reason was that it is “specialty” medication and should be purchased through CVS! It says a ton about a business that only cares about making money and not what its patrons' needs are.

Hold time is crazy for most of them. I have called two days in a row and waited over 30 minutes. They never come back on the line. I wish I had more options closer to me. When I finally spoke to someone they said I am better to come in and talk to someone. 30-minute drive. Perhaps they can answer the phone or at least tell you to stay on the line someone will be with you but no. That's not the case. They wear you down and you hang up

Over the last 3 days I have been speaking with representatives from this retail program for over 8 hours. The doctors' staff and the doctors are clearly confused about how the mail order pharmacy works. They are not provided the name of the mail order pharmacy or a phone number where they can call about this program in order to get clarification about the program. If you request them to call your doctor about your meds or get clairfication about this program, they will never call your doctor unless you are on the phone with a company rep. Doctors receive just vague faxes that tell them that they must approve these medications and fax them back to mail order pharmacy. There is no pharmacy name or number on the faxes just the fax number with meds on it.

I reordered my ** on July 15 and when it was ready I didn’t go right away to get it so a couple days later I went to get it and the girl goes, "Oh you need it," then said it was picked up. I said, "By who" and then she said she put the order in for Monday but Monday has come and gone and I still don’t have it. How can you give someone's medicine away because I didn’t pick it up when they thought I should. I should have taken it this past Saturday but because I don’t have it I’m going to be behind. I had stated that I received a text saying it was ready and she states that it’s corporate who sends those messages. Well how does corporate know when they were picked up is what I don’t understand. So I wouldn’t take any ** scripts to that CVS on Maple road in Walled Lake Michigan.

I called to request my refill. Rep "Darren" took my call (long waiting) and everything started smooth until I mentioned I have a debit card to add. He got confused if that is my copay card a new one or not. I mentioned all I need is to add it as a payment. He put me in hold trying to figure it out, I guess. I got to wait too long just to add a payment method. I mentioned him this shouldn't be so hard. After a long time waiting for him, finally he gets it and complete the order. He interrupted me couple times. Rep needs more training and apologized for the hold time to customers.

Long waits and incompetent staff. I waited in line for an hour to pick up my Rx after I received a notification that it had been filled and ready to pickup. Well I was informed that my Rx was not ready and it wouldn’t be ready for 2 hours. I come back in 2 hours and they told me I had to wait till the next day. I called mid morning the next day and it still wasn’t ready. I asked if any other CVS had the medication and they said they’d get back to me. That afternoon I called and the RX still wasn’t ready. It took 3 days to fill it. I also has a refill prescription that needed renewed. I called and emailed requesting that my doctor be contacted and was assured that it was in the works Quote. I called my doctor 3 weeks later and was informed by her staff that the office has received no request to renew. It has been 3 days since my prescription has been received. I checked and my medication still has not been filled. I’m done with CVS.

I have had the worst experience getting them to transfer my prescription to their store location. Long wait time on the phone just to speak to anyone! Quick to rush you off the phone while they talking to other employees about a issue not concerning you.

Usually love this CVS and I usually come in the morning or through the drive-thru. This time around had to come in to update my insurance information and which what a pharmacist told me to do a week earlier. So I came to the CVS and I was helped by a first tech call her Tech A who literally barely wanted to help me. She just ran my insurance, saw a rejection and sent me along my way doing no research. So I called the company and told them what happened and since she didn’t tell me anything except it was rejected I didn’t have much information to give the Insurance rep.

Can't access ANYTHING. Just reloads and reloads. NEVER get my prescription alerts anymore. Just absolute junk all around. Been getting the same prescription for years and it's always a struggle EVERY SINGLE MONTH! I know my doctor does what he's supposed to. I'm honestly sick of it, and going to switch. This is why.

The service at this pharmacy has dropped way down last few months. They will not answer the phone for 20 to 45 min when calling the pharmacy. You have to call the main store, get them to go back, ask pharmacy to answer their phone. Then they also have an attitude on the phone when speaking with them. You can tell it is some different employees.

Looking at my CVS app I noticed my refill date on one of my prescriptions had gotten pushed out past the amount of pills I had left. I called to get it corrected and was assured the mistake was corrected. I got to my Dr. the following Monday and when he looked on his computer he showed me getting my meds refilled the previous Saturday. Explained to the Dr. that I had called to get the refill date corrected, but he said the state showed me getting my meds refilled that Saturday and couldn’t write me a prescription. Mind you I had only one tablet left in my bottle and needed it filled that day. This is an important prescription since it is for my pain relief. Dr. had his nurse call the CVS pharmacy and they assured her that I didn’t get anything refilled and that I could get a prescription for my pain meds. So I go pick up my prescription at the Dr. office and got to CVS.

The CVS Pharmacy at 4950 W Esplanade Ave in Metairie, LA has an average rating of 2.1/5 from 36 reviews. And the most recent 10 reviews are all 1-star reviews. On 6/30/23, the new pharmacist on staff wouldn't even hear me or try listening to my concerns, AND THEY WOULDN'T EVEN CONTACT MY DOCTOR ABOUT MY TREATMENT REGIMEN. I've been getting my prescriptions, including my treatment combo, filled here for several years. This is just a job to them...they don't care about customer service nor patient care and certainly not wellness. Horrible and rude pharmacist. I take two medications for an ailment, but the pharmacist was so rude and dismissive about filling them. Zero customer service skills. Another reviewer on here mentioned that the pharmacist didn’t care that a customer needed a life-saving medication and had to wait 24 hours.

I came in to make a purchase to get cash back. I told the Cashier Steven/Manager that I would like 2 $5 bills which is literally what I came in the store for. I told him it’s soft something specific for my daughter. That’s personal but he was very nonchalant and stated to me he only has 4 $5 bills to last him the whole day. The only whole day for what? To give change to another customer? Yet I’m a customer in my he store shopping what’s the difference rather he gave me the $5 bills or the next customer. Race maybe? Because I also felt rushed and like a very oh well attitude. Caused me complete anxiety and I would like for this to be escalated. I asked for the manager, he stated he was the manager. I also stated I was going to report this to Consumer Affairs and he shrugged his shoulders and went ok. Same nonchalant attitude from beginning to end. Bad experience.

For several years now, CVS has tried to sell 16 refills per year on 30-day prescriptions by refilling them about every 22 days without my permission even though my account is set for no auto refills. They have also refilled a prescription that I no longer take. The company automatically sends these refill requests to the store pharmacy and hides my actual account details from the store pharmacist, who can only see them if they go through a process to open my account and view it. Repeatedly, the pharmacist's attempts to mark my account on their screen as no auto refill gets overridden by corporate. CVS and subsidiaries have been successfully sued many times by Federal and State governments for Medicare/Medicaid fraud and various violations including opioid violations. I need to find an honest corporate pharmacy company.

The CVS Pharmacy is a disgrace. This is the 2nd time I’ve gone there to pick up my prescription to find out they are closed because they don’t have a pharmacist. Customers are relying on their necessary medications and if they don’t have the ability to provide them they shouldn’t accept the prescriptions from the doctors. This is inexcusable.

Today I realized that the coupons that CVS makes available are truly age discriminatory. In order to meet the requirements of a CVS coupon purchase the buyer must always buy more than one of an item, or buy a larger size of an item. Today I tried to use a coupon for a pain relieving cream. This product comes in 2 sizes and I chose the smaller size. I am a senior citizen and live alone and did not need to buy the large size of almost anything. On other occasions the coupon would require the purchase of 2 or more of the item in order to get the discount. I find this age discriminatory and very offensive. More and more I buy my non prescription items on Amazon or Walmart where coupons are not needed to get a fair price!

Horrible company. They charge your copay cards and do not apply your copies to your deductible. They use all your copay money of your card and then you have to be out of your medicine for the rest of the years. They care more about the money than the customer. Sadly enough they are the only ones that my insurance will let us use because they get a kickback from it. They screw you over and refuse to send your medicines.

My Dr.'s office called in a prescription for me this morning at the CVS. The wrong medication was filled. I contacted my Dr.'s office and asked about the medication mix up. The Dr.'s office informed me that my regular prescription was called in and not the one that I received. I arrived at the Dr.'s office and the receptionist contacted CVS and asked for the pharmacist. I witnessed the pharmacist say to the receptionist that she was the ** pharmacist. She then put the receptionist on hold. That lady was on for 40 minutes or more. I called CVS and was put on hold. My husband called CVS and was put on hold. A pharmacy staff member answered my line and not the receptionist. The pharmacy staff wanted to speak with a Dr. whom was out of the office.

I ordered a prescription and twice the store at 12255 S Cleveland Ave Fort Myers changed it without consulting me. The person I spoke to in the pharmacy said they don’t carry my prescription. They had to order it in and they ordered a different product why not order what my doctor prescribed. I called the store at 2403 Cleveland Ave and they had it in stock how could that be. The person in the pharmacy never offered to get what I ordered. They were just fine with me being upset with the way they wanted to do business. I WANT WHAT MY DOCTOR ORDERED. SINCE YOU CAN’T DO IT I WILL GO ELSEWHERE!

Due to a debilitating injury, the drive-through pharmacy sure seemed like a welcomed option, but imagine my dismay, when after being told my prescription would be ready within a few hours, I was later told by the pharmacy staff that they had no idea where my prescription was. This was after telling them what medication I was filling, and what it was for, which was embarrassing, but to top it all off, they had the nerve to ask if I was sure I hadn’t gone to Walgreens instead. There is no nearby Walgreens, and although I didn’t catch the name of the person I handed the prescription to, I was able to describe her, and I knew the exact time I had previously been there. Sadly, my doctor is only at the local office, once per month, and when I called to explain the events to her staff, they were in disbelief as well.

THANK YOU TO MARYLOU! My Husband was discharged from the hospital today and was prescribed a new medication. My frequently used pharmacy did not have it in stock and suggested I call around! I called Washington Avenue in North Haven, CT just about 20 mins before closing. I spoke w/ the pharmacist, MaryLou. She heard the distress in my voice, as I pleaded for her to fill it before closing. All I had to do was call the previous pharmacy back, have them electronically send it to MaryLou at CVS - MaryLou and the staff had to enter it, fill it and have it ready prior to (my pickup) 8:00pm! And, ready it was! So to MaryLou and the entire team working tonight… Ashley, Brittany, Kofi and Larissa. THANK YOU! You Guys Rock!

I just had oral surgery and my doctor prescribed ** and a painkiller. I go there and they tell me it won't be ready for 1 hour. I come back in an hour and they tell me it will take another hour. I complain so they fill it for me. I pay the bill and grab the bag and notice it only has 1 bottle in the bag. I ask where the pain killer is, they tell it's on backorder and they don't know when they will get more in. They apparently didn't think that was important to tell me. Their response was pretty much it sucks to be you! I'm now with a throbbing mouth trying to find another pharmacy that has the pain meds.

The Cashier, ** at 8516 E. Parker Road, St. Paul TX today on 3/16/2023 always smiles and greets us at the window. She is always so kind, patience, and understanding. She has the warmest smile so welcoming we've ever seen. Thank you ** for your encouraging smile to help make our day brighter and brighter.

I’m not even leaving the parking lot of this CVS location before I write my opinion concerning most of the Pharmacy techs, very unfriendly, disrespectful, smirky, pompous eyebrow raised unprofessional people! They act as though we should know exactly what they know but when your Doctor's office calls and says the scrips were sent in and corrected and ready basically using the same wording as the Pharm tech did prior it’s not my place to know more than what I was told. These people here at this location most of the time the same every time makes me not wanna even step foot here! Richey Rd location Houston Texas. I’m pretty sure I’ll transfer my stuff, I’m not here for your smirky faces!

My wife is a recent transplant patient. We can not get a refill on a vital drug to prevent viral infections in her immune suppressed body. We have been on the phone the better part of the day talking to CVS mail order with no hopes of getting a refill. We were advised if it can be found at a local CVS they can transfer the prescription and we can pick it up. My wife and I have been on the phone for over two hours calling with an average wait time of over twelve minutes at local stores as far away as 100+ miles away. CVS is now such a large conglomerate that answering the phone has been delegated to robots. NO OPTION to speak directly to a live person until one goes through multiple menus. On a side note; as we waited for a live person to answer at each store we got recorded advertisements selling COVID test kits and flu shots. It's all about the bottom line. So sad!

For the first time in the 25 yrs, I've been a CVS customer, I was turned away from collecting my diabetes meds because THE ENTIRE PHARMACY STAFF WAS AT LUNCH! How does a massive company like CVS justify this inconvenience to its customers? To not have at least a skeleton crew helping customers is unheard of. This happened at the Mission Oaks blvd store in Camarillo, California. They have placed signs up and roll the metal shutters down from 12-1:30p every day. Walgreens, Thrifty, Save-On, or any other competitor would NEVER inconvenience their customers this way. Goodbye CVS- strikes 1,2 and 3...YOU'RE OUT!!

The store manager was discussing his poor grades with someone on the phone while I waited to check at the store at Lacey Blvd and 12th Ave in Hanford, Ca. This conversation should have occurred in the privacy of his office. I discovered that I purchased the wrong product before I left the store. The same manager was absolutely resolved that he would not exchange purchased product for the correct product without a driver's license which I did not have with me. I left the entire order on the counter with the receipt and left the store out frustration. Please note: I went to Target and saved $7.00 for the same items.

On Feb 24 at CVS on Ina Rd in Tucson purchased medication for $188.00. Entered my debit card and pin. The cashier gleefully told me "You have a card on file. I charged that". I told her I had just paid with my debit. She said "I cancelled it." She did not. I had two charges pending that hit my account on the 25th. I talked to their store manager. They requested a written copy of my bank statement to be brought in. I refused. This is an electronic transaction. Apparently they have no method to verify charges.

CVS Specialty is the WORST! I never thought that a company could be so incompetent! The fact that these people are still in business is astounding! If you’re able to use ANY other company DO IT! And if that fails go to the black market, you’d get better service there!! Words alone can not express how bad they really are! I mean if I had the choice of shingles and hemorrhoids with the stomach flu all at once I’d choose that over CVS specialty!

It's have been a customer of CVS for over 20 years, I have never seen a store in this condition in my entire life! Expired product in every department from food and snacks to toothpaste to vitamins from cosmetics to alcohol. I've even unknowingly purchased expired tooth paste and food. This has been going on for months and probably beyond. I just started to pay attention a few months ago. The store is never stocked properly. The store is a hazard just to shop large, medium and small totes and boxes along with trash and carts of product throughout the store. Not everyone checks dates and especially not on toothpaste or non food items and someone is going to get seriously sick or hurt shopping here. If it's a staffing issue close store until you can get adequate staff. I have reached out to several managers over the past few months as well as email and called these conditions into corporate and have yet to hear back.

The whole store here in Stafford, CT in a mess. Front to back. Missing employees at the front and condescending, rude and woefully uninformed pharmacy. Obvious they won't be in business too much longer in the future. Absolutely the worst pharmacy experience in my 65 years. Plus I was informed that the medicine I receive at the Big Y pharmacy in which I get 30 tablets for $20 and change would be $400 for 10 pills at CVS. I recommend to just bypass CVS when choosing a pharmacy. Yikes!!!

I have insurance that pays 100% of my prescriptions. I have been on the same prescriptions over 10 yrs. After 2 months of getting my meds at CVS they offered to fill the script for a 90 day amount. What they failed to disclose is that it comes with a cost to me of $10 per prescription, for the convenience of getting 90 days of pills.

The pharmacy, on Fouracre & Normandy is awful. I waited on hold for 20 min then as soon as someone answered they hung up. Called again, waited another 20 min for someone to answer. When they finally answered they were so hateful and rude. I wouldn’t use this pharmacy.. I’ll go without before using them for anything. My husband has a long list of prescriptions there, so we will change asap. They don’t seem to care one way or the other.

This pharmacy is horrible, and they do not care about their customers. I had foot surgery and my wife dropped off the script on a Monday afternoon 1/23/23, and pharmacy informed her that they did not have this pain medicine in stock, and would be ready on Wednesday 2/5. I called on Wed. and they informed me that my doctor did not return the documents needed (due to it being a **), so I called my doctor's office and they did not receive it. So I called CVS back to get the fax number and found out it was not doctor's number, but a doctor in North Jersey. So now it's Wed. afternoon and my doctor filled out paperwork.

I have been a regular CVS Pharmacy customer for over a decade. In the last two years the service has declined exponentially. Target would be wise to find a new pharmacy that aligns with their quality of service. Long lines, a messy pharmacy with handwritten signs taped to the counter, understaffed, with staff that contradict one another. They tell you a medication will be refilled by a certain time and it’s a day or two late, or recently that they have run out of the medication, but they don’t call to tell you, you have to call them and ask what’s up.

I had a regular delivery service of my prescriptions from a local community pharmacy when Aetna, my health insurance provider, merged with CVS. Aetna refused to honor my doctor’s prescriptions unless I got them filled at a CVS store. I was livid but had no choice but to transfer. I never had any issues with my community pharmacy. They always delivered on-time, there weren’t any issues with pricing, and they were responsive if I needed to contact them for any reason. Transferring my prescriptions was a headache. It seemed like no one at either CVS or Aetna would lift a finger to help me accomplish this task that I didn’t want to do in the first place. Among the issues was delivery.

I use a nebulizer for asthma. When I was buying supplies for a long International trip, they encouraged me to buy a small battery operated Flyp Portable Nebulizer. It was not covered by insurance, but it seemed so practical for long flights that I bought it for $240.49. What I didn't know is that five months earlier the company that made it had gone out of business. It required replacement parts every 90 days. Those parts were not available because the company no longer existed. I tried to get a refund from CVS. They should have pulled the product when the company went out of business as it was useless without the replacement parts. I pursued it to the highest customer service level but they would do nothing.

7 days after the test and there is no result, the max time to get a covid result is 24 or 48 hours, this is the 7th day, no result and they refused to contact the lab and they don't give us the lab number, they lost it or gave it to somebody else, this is the worst pharmacy, my advice don't go to cvs. Try other pharmacies.

I had two teeth extracted and the dentist called in an antibiotic and pain medication to this CVS pharmacy. I stopped in on my way home to pick up the prescriptions. Once I got home and opened the bag, only the antibiotic was there. I called the pharmacy and was told (automated) that the pain killer would be available in about two more hours. I wait three and was beginning to experience some discomfort. I go back to the pharmacy and was told it would be another two hours. I now have my doubts and am beginning to experience needless pain due to the incompetency of this pharmacy.

We have finally given up trying to work with CVS pharmacy, however convenient the location is for us. It takes a great deal for us to change and take our business elsewhere- habit l suppose has caused us to overlook the decline in service, incorrect information, impossible telephone communication and general lack of customer care- always hoping it will get better. Amazing what one is willing to put up with and still remain loyal!? That ended yesterday when after 2 weeks, we called to find out why a prescription for diabetes had not been filled. We were told that a 4 week supply would cost (with Medicare and Humana Advantage plus) $6870.00. Therefore they did not fill it. No communication whatsoever from CVS in the interim.

My doctor recently prescribed a medication for me, and since it was the first filling the pharmacy at the hospital filled it. I had a $188. co-pay. Since I've been a regular customer of CVS, I had the script transferred to my local CVS. Approximately 10 days before the script was to be refilled, I call my CVS and asked if this would be ready for pickup. The local pharmacist indicated that this was a 'specialty' pharmaceutical, and had to be filled by CVS Specialty Pharm.

Pharmacist have the monopoly on controlled substances in short supply & blame/Medicaid "loss" on anyone's ability to access them... Did you know there is NO LAW/RULE preventing anyone paying out of pocket ... I Literally, was denied my perfectly legal, Rx even when I begged and was able to pay out of pocket, and found it in stock after 11 different trips to find it, over 13 days 8 days missed work "the pharmacist refused" to fill. Why don't we get a lawsuit together to prevent more health and life sacrifice due to pharmacist having too much power, protection and say-so... If my Dr. Prescribed it, and it's on the shelf, they shouldn't get to dictate a patient's ability to access it PERIOD regardless of ins.

I made an appointment for a Covid 19 booster and arrived on time. I had my original vaccination card from the State of California, but the pharmacy tech I needed to prove that I had gotten prior boosters. Since I got the two boosters at CVS, they should have been able to verify that if necessary. Instead the pharmacy tech told me I wasn't eligible for the booster. Ridiculous!

I realized that my 3rd attempting to go back workplace in China was failed at evening time on 09-12-2022 in Detroit Metro Airport. Two nucleic acid tests are required for traveler to China. My 1st nasal sample was collected on 09-10-2022 at 10AM at the CVS (7470 Manchester Rd, Maplewood, MO 63143). Couldn’t get back result in 2 days, I started to inquire the result after 10AM on 09-12-2022 till about 6PM during which I made 2 calls to Maplewood CVS and almost 20 calls to 866-389-2727 (MinuteClinic).

I am always having a problem getting my son's prescription refilled. They have even shorted him on pills. Recently a refill for AD medication was sent from CHOP to CVS for my son. I am always told by his doc to put the refill in 2-3 days before he runs out. Which I have done and there still seems to always be a problem with CVS In Drexel Hill getting this prescription filled on time. This particular incident started with me calling in the prescription on 11/12 via his doc who in turn sends it over to the CVS. I can always see online when this gets done via access to my CHOP. It usually takes 48 hours so when I called on 11/14 I was baffled when told “there is nothing on file”. I confirmed with the doc office that it had been sent.

I went to the CVS Pharmacy in Union NJ on the corner of Commerce and Morris ave. The customer service is Horrible. First off, it took 3 days for them to fill my daughter's prescription. After going into the pharmacy and speaking with an associate she told me they would get around to it either later on that night or early the next day. I called early in the morning the next day. The representative told me it would be ready in an hour. A few hours later I go to pick it up and they don't have my insurance information in the system. Then the person taking the insurance is asking me a million questions as if I've never been to that CVS before. After her questioning me for 20 minutes she then tells me I have to come back because they're going to lunch. I asked to speak to a manager and the manager was very nasty and told me I had to come back in a 1/2 an hour when their lunch was over. Every time I come to this pharmacy there was an issue.

If you try to call CVS Pharmacy often you will be put on hold for 10 minutes or longer till you give up. When visiting the store, it is obvious with phones ringing, people waiting at the drive in and packed people at the counter that Corporate only cares about squeezing every nickel from their customers and workers. The store I use most often in Clayton Ga. is shabby with crowded shelves and a virus friendly pharmacy counter where people are forced too close for safety. The parking lot hasn't seen painted lines in years so everybody parks haphazardly. Honestly if I wasn't forced by Aetna to use CVS I would never darken their doors ever again.

They said to wait for fulfilling, after 30 min, said they no have it, and sent you to another CVS, 10 miles away, where they said you to wait for the drug, after 30 min, they said your prescription was canceled for some reason, but they will make it right now. My mission for pick up prescription drug from CVS pharmacy was a torture, never again.

Caremark generally is the reason people are forced to use CVS and CVS Specialty Pharmacy. In my experience, they deny lifesaving drugs to give themselves a profit and would let you simply decline unless very good physicians waste time for weeks trying to get your lifesaving drugs through. If you have a choice of Specialty Pharmacy or Insurance stay away from CVS/CVS SPECIALTY AND CAREMARK and save your life.

I have been filling my ** prescription for 2+ years using the GoodRx member discount card today 10/18/2022. I was told by the pharmacist that it was against state law to continue filling a narcotic with a discount card which was a complete lie. When I called him on his lie he changed his excuse to well CVS doesn't feel comfortable filling ** with a discount card. In short if they can't bill your insurance for all they can they won't continue to fill your scripts. The name of the pharmacist who likes to lie to you is Mr. Allen K. When I called their corporate number I was informed that the individual pharmacy makes their own policies and i was welcome to try a different cvs location. I will not try a different location. I will never use cvs pharmacies again and strongly recommend that you do not either. Their pharmacist lie outright and when caught don't even have the decency to look embarrassed.

Tried to schedule a covid booster/flu vaccine online and got bounced around to the point I finally gave up trying to get anywhere. Called CVS - thought l was getting local pharmacy - instead it was offshore call center with a bunch of "press number" options, none of which worked. After 10 minutes on hold for an agent I finally gave up. You cannot call your local pharmacy and get a live person, it always goes to a call center somewhere in Asia, where agents do not speak understandable English. CVS CORPORATE 'HELP' is NOT HELPFUL AT ALL!

Some staff are quite rude at the register, especially, for asking them to cough in their elbow, not hands, to let me bag my own things, for asking they disinfect their hands after rubbing their eyes or a body piercing. Scarlet has been rude to me several times, and once began screaming and pointing at me. I've had Meghan ** tell me that if I didn't like something, I did not have to shop there.

CVS is the otc benefit provider for Aetna and there is always an issue with getting the items I order. Now delay because of Ian? I need my meds! Also when I worked as an RN for an insurance company that ensured CVS employees CVS wanted us to tattle to them on employees health information. HIPPA VIOLATION!! Needless to say we did not. Do not trust CVS. Now I can't even get my pain meds I am due from my Aetna Medicare. Boo to Aetna for using CVS.

I wish that CVS could explain to me how they know better than my physician on what medication I should take!! I was prescribed ** years ago and I have tried numerous times over the past few years to take it but it is just too strong and my body cannot tolerate it. My physician recently prescribed ** and it is awesome. However, Caremark denied insurance for ** and basically told me I have to take Linzess instead. My physician has provided documentation as to why ** is the better choice, but apparently Caremark believes they know more than my doctor does. I have appealed this twice and it,s still denied. The local pharmacy also employs some of the rudest people that I have ever dealt with in my life. I have now moved my prescriptions not covered by insurance back to my old pharmacy and will use mail order for those that are covered. This way, at the very least I won't have to set foot in that store again. Complete substandard company

What has happened to CVS pharmacy as they are just TERRIBLE. Their app will say prescriptions are ready and when you get to the store they are not. My good friend, who was a CVS manager for 30 years, told me the pharmacist will mark prescriptions as complete even though they are not in order to meet prescriptions completed numbers corporate has set for them. Anyway, when you get to the store, the tech will tell you your prescription isn't ready but they can expedite it and have it ready in 30 minutes. This is ridiculous. Also, today, we have a family member with Covid and the Dr. ordered ** at 2:40 pm. It is still not ready at 5 pm and we have been on phone hold for over an hour trying to get it expedited. You would think CVS would expedite a med like ** because the sooner someone starts taking it the better when dealing with Covid.

I was given one prescription I never even called in. The man few months later, called in one and got another. Pharmacists and staff treated me like it was my fault. I be was not treated the same when I went in and changed pharmacies immediately. There is zero excuse for this.

Please, I am begging you, if you get ANY controlled prescription USE A DIFFERENT pharmacy other than CVS. I moved here from a neighboring county and transferred my prescriptions to the store near my college. I am on four meds, two noncontrolled, two are controlled (mental health). I have been on these meds for close to six years now. SIX YEARS!

I have chronic illness that began in late 20s and has totally changed my life, and my lifestyle. It is autoimmune disease similar to rheumatoid, mainly affecting back/hips with severe pain/stiffness. Over the last 14 years, my wonderful rhemy has prescribed many types of immuno suppressant drugs- infusions at office and scripts for injections at home. Scripts for effective injections always sent to CVS spec. I then order online to receive in cooler at doorstep each month or so. IMPERATIVE TO KEEP ON TRACK WITH INJECTIONS. I've had problem after problem with cvs sp sending my $6k/mon med. NOT INSURANCE ISSUE. NOT DR ISSUE. ALWAYS CVS ISSUE. Most recently, dr switched me to better med called **. After 2 mos, he doubled my dose. He sends scripts to my med man team, who meets with me, gets insurance to clear script, then sends script to cvs sp.

How dare they treat me that way!!! I'm disabled and a Army Veteran. Several times today the CVS Pharmacy spoke to me like I was a 3rd world ingrate. Shame on the mess!!! After making many failed phone attempts yesterday to reach CVS and it's app, I conceded. At 0800 today 092622, I called CVS to express that their CVS app was not user friendly. I was immediately told by a very ignorant, abruptly woman that they just opened. Afterward, I was rudely whisked away, and banished to the CVS app they I had already explained was not working properly for my medical needs. Reluctant, I went onto the app yet again for another 90 minutes only to find that again it wasn't working properly.

The CVS pharmacy in Trumbull, CT always seems to be closed or unable to process any Rx we drop off. Both times we went through their drive-through, we waited over 25 minutes to reach the window, only to be told that the Rx could not be processed or that we needed to come inside to have it filled. The staff is better at gas lighting and disrespecting its customers than they are at filling prescriptions. Any time we wait for medicine in the store, we hear the phone announcing a call for the pharmacy that the entire staff ignores, making it impossible to reach them on the phone to see if the text message stating that your prescription is filled, is actually accurate.

This pharmacy is by far the worst I have ever dealt with. They have given me the runaround on numerous occasions. It takes them forever to get the information and process an order. Even then, you never know if they are going going to process the order and make timely delivery. They do not provide timely and accurate information. If there was any way whatsoever to avoid using them, I would in a heartbeat, even if it cost me more money.

7515 Williamson Rd Roanoke, VA 24019, store 6292. I waited all day for an RX order to be filled. 7:00 I got text it was ready. Go to pharmacy, wait in a line of cars going around building. At 8:00, the window closes. I left work EARLY to get RX, having waited 45 minutes. The lady in front of me, & myself are both blowing horn (more out of anger). We both went into store, line is closed to pick up, 'drop off' line is still open (STUPID!) This was the most INCONSIDERATE I have ever been treated- why wouldn't you take care of the people who have waited in line for over 30 minutes? The last time, 9/9 you were out of medications, it had to be ordered, which took days. I hope anybody who went through the same thing I did tonight gets the chance to read this, absolutely not dependable - a PHARMACY!

The CVS pharmacies in Fleetwood & Bronxville are two of the worst pharmacies I've ever experienced. They've given me incorrect prescriptions, they NEVER answer the phone, orders are frequently days late, and the employees just don't seem to care. Other CVS stores in Westchester are much better.

I went to CVS Pharmacy to pick up my husband medicine. She is always unkind to customers without any reasons. I've never heard she said thank you or have a nice day when she gives prescription. It is so rude and unkind.

On August 25th, I purchased a 1 ounce bottle of Dior Poison perfume from a CVS that I have been patronizing for over 20 years. Upon opening and trying it the perfume is either spoiled or counterfeit. I went to Ulta and tried the same perfume on and it definitely smelled different. Because I don’t have the box they are refusing to let me return even though I have the receipt and the purchase is in the corporate customer service system. I have never experienced such unwillingness to accept a clearly damaged or inauthentic product. Very disappointed after years of patronage and thousands of dollars spent at CVS. I’ll be moving my prescriptions to another pharmacy and will no longer use CVS for purchasing over the counter medication, toiletries and other “convenience” items. CVS’s pricing is regularly high and I no longer trust their “name brands” to be authentic.

My wife went to CVS Pharmacy about 3 months back to purchase something. They tricked her into signing up for Carepass: stating there would be no charge. We found out this was a lie. She was charged $5 twice, once a month. The first month was free only. We have protested to the store and cancelled this. But we want our money back.

I have been using CVS Pharmacy for many years. I realize that the pandemic has caused issues with staffing etc but the issues with CVS Pharmacy go far beyond that. At least 3 times in the past 6 months, I was notified that a prescription was ready, yet when I go to pick it up, the prescription is not ready, or worse, they tell me that they didn’t run it through my insurance and ask if I want to pay the total or use my insurance (which is on file). If you want to use your insurance, you are told to go stand in a separate line so they can run it through your insurance. Since when does a pharmacy NOT use a customer's insurance that is in file? This is not a one time mistake and when I inquired to the reason that this keeps happening, I was told they didn’t know. CVS pharmacy is a circus and has not been able to, or has chosen not to, resolve the issues that have been going on for quite awhile.

I've filled my prescription with CVS, 14th Street, Hoboken, NJ for the past 10 years and have had really no issue until recently. I've taken the same once a day tablet for approximately 4 years and have never had to pay a copay. The tablet over the last year & half or so has been prescribed in 3 month supplies. When I recently went to pick up the next 3 month supply, the CVS Pharmacy handed me the order, as per usual, and went on to quote me a copay of...$1200.00!!!! From thereon in, I had several phone conversations with CVS, the Insurance Company, the Insurance Company's Pharmacy Benefit's personnel and the Pharmaceutical Company's Prescription Loyalty Co-Pay Card personnel. Not one of those entities could state why I had never ever had such an outrageous co-pay over the course of all 4 years...until now.

Somehow, CVS automatically created a Carepass account for me. As a result of this mistake, my credit card is automatically billed for $5.00/month. I lived overseas so the account is useless to me. Anyway, I called up the CVS Carepass hotline, but the rep said she couldn't find any record of my account and was unable to assist me further. I attempted to cancel the subscription online, but I can't because it says I don't have an account. For a temp fix, I contacted my credit card company to dispute the charges. They reversed the first 2 monthly payments, but CVS just billed my credit card again for this month. I don't want to cancel my credit card because it takes too long to get a new credit card shipped to me overseas (and I use it almost daily). So, I will continue to dispute the monthly fee of $5.00 until CVS gets the message! Stop billing me!

Called in to refill last refill prescriptions (2 of them). Asked them to confirm that they were not expired so if they were I could make an appointment with my doctor to get them up to date. They confirmed they were not expired.. But confirmed they had to "order one of them" since not in stock and would have it in no later than that Wednesday. Mind you the two prescriptions were on the same date to be filled. They allowed me to pick on one but not the other? Their Reason #1 The script was "expired" I said when I called you did you not confirm with me that it was not? And If they were expired why are you giving me the other one?

This store has the worst customer service in the pharmacy. The staff does not take time to answer questions or provide detail explanations. I have had inconsistent practices of having my prescriptions filled each month. Last month no problem. This month I was informed that my prescription was not going to be filled because the pharmacist had concerns. I provided background to the pharmacist even explaining my doctor could provide additional information. And I don't understand how you filled it last month with no issues now this month it's a problem. I then asked so even though you can call my doctor and get additional information you pretty much are not going to fill my prescription because you have that right. She said yes - I hung up in disbelief.

I’m away from home traveling overseas through LA when I realized I had forgotten a medication at home. I go to my nearest CVD on Sepúlveda Blvd near LAX and explain my situation. With my personal information already on file the pharmacist was able to refill my medication which saved me from a stressful moment. I’m very grateful with Leanna the pharmacist in charge who understood my situation and helped me out right away, thank so for being so caring and professional.

I have been a CVS customer for over 35 years. I used the CVS in Yorktown and Mohegan Lake until 2021 when my husband and I moved to Somers. There is no comparison- the Somers CVS has the worst customer service and pharmacy. Since Jan. 2022 on 4 separate occasions, the pharmacy has told me that my prescriptions were not called in by my doctor. I then have to call my doctor, who takes a screenshot of the computer to show me that CVS has received the script. Well yesterday the same thing happened. My Doctor called in a script for **. I have Covid and am very sick. After 5 hours, the pharmacy- after waiting on hold for 51 minutes tells me my doctor never called it in. I said I confirmed it, the male tech said I was wrong. I said I never had these issues in Yorktown CVS. He then said “well then maybe you should go there.” I firmly said “are you kidding me?” He then said if I raised my voice he would hang up on me. I said, "Don’t hang up. I need medicine," and he hung up.

I made online purchase on June 7, 2022. One of the items was cancelled and the total charge for other items was $22.32. I live in MD where sale taxes are 6% and 6% of 22.32 is supposed to be $1.34. However I was charged $3.07 in taxes. I sent email to CVS customer service and received no response. I called the agent twice. The first agent refused to talk to me. The second agent kept me on the line for a long time and instead of adjusting the taxes she stated she needed to do research. I asked to talk to a manager but she stated the manager was not available. The difference is only $1.73 but now I am concerned about making purchases at CVS because less than a month ago CVS also overcharged me with taxes. That time they did correct the charge. This time they ignore my calls and emails.

I needed something from the CVS pharmacy and they left it for me to pick up when I called from home with one last detail. I called. 30 minutes on hold (I have a photo of that phone call's timer). I went to the pharmacy. The pharmacist attitude about the phone lines simply was 'too bad. "We were busy." My covid purchase ???? sold out from under me, even though it was saved for me. They refused to give me the name of the area manager. I called corporate. They promised that the area manager would call me in 2 days. That call came over a week later, but it wasn't from the area manager, it was from the pharmacist at the CVS where I had my initial problem. I asked for a call back from the area manager. None yet, close to a week later. How do i spell satisfaction??? W-A-L-G-R-E-E-N-S.

My family and I are guessing that CVS neither wants or needs our business based on our experience today! My daughter desperately needed her prescriptions called into the pharmacy this morning by her doctor. I tried getting thru to the pharmacy 5 times to inquire whether the prescriptions were ready to pick up. I spent 30 minutes or more trying to get thru and nobody would answer the phone. I drove over there to find out that there were 5 pharmacy people putting away medications on the shelves. There are at least 3 phone lines in the pharmacy and it would have taken all of 2 minutes to check and see if the prescriptions were ready. The pharmacist did not take my concern seriously and even laughed in my face and then hung up on me in the drive-thru. My family and I have been loyal customers at this CVS since it opened. There is a Walgreens next door and our money is as green as everyone else's. CVS stands for Customer Value Severed!

I was supposed to get a prescription the day I went to the doctor but the CVS was closed due to a power outage so I went the day after at 11 and they said it still wasn’t in so I called my doctor and said they would send it in right away so I went back 2 hours later and they said they didn’t have it. This has happened to me before with another prescription. It’s frustrating when they keep telling me it’s going to be ready and they say they have nothing on the file. There’s also nothing I can take to try to take to get better so I’m just waiting.

It would be really nice if all website information was absolutely true or at least followed. IF it reads open AT 9 am. The store or pharmacy needs to open AT 9 am. Not have people standing outside beyond that point.

My doc puts my same 2 refills in & so far this year alone they decided to keep changing policy. They tried charging an insurance that wasn't mine. Now it's a diagnosis they want. 5 days no meds and withdraw. They didn't care or bothered to follow-up with the doctor. The doctor's office never heard of these new things. CVS is lazy and doesn't care about patient's health.

I called to follow up on the status of a prescription. I was placed on hold for over 45 minutes and was disconnected. This happened x3. CVS in Lakewood Rd, Toms River. CVS will add stress to your health. Pls save the the aggravation.

CVS what a joke for upper management. I scheduled an appointment online to take a covid 19 test at 6401 Precinct Line Road in Hurst, Tx. I am a VA which they take, I took the test and then was told to wait for the nurse to give me my results. I waited about 5 minutes and she took me to the back and started asking me a lot of question and took my blood pressure and it did not seem right. She ask me to wait and she printed out my bill and they charged me for a assessment charges $99.00 and another $120.00 for the covid test. The covid test I agreed to but not the assessment. The nurse stated that it was a requirement when taking the covid test by the VA. So I called the VA and they stated that was not true.

Visited CVS on Rt 4 Burlington, Ct. 06013 to schedule a second booster shot for myself and my wife. Previously had scheduled 1st booster in person for both of us. No problem at that time. Tried to schedule the second booster shot recently and was told it can only be done online. I rescheduled online, the process was cumbersome and time consuming, 20 mins for each of us... I am not stupid, I troubleshot oxygen generation systems aboard US Navy nuclear submarines for 27 years as a field service engineer.

I recently had such a great experience with the CVS Specialty Pharmacy Fertility Medications Department, that I really want to share it. I was having problems with the fertility clinic I’m following at in regards to a prior authorization and the pharmacists took the time for three days in a row to call the clinic on my behalf until someone from the clinic initiated the request. They were very nice and sympathetic. I am really grateful to all of them but especially to Jennifer who was the one that finally got them to complete this for me. Without the prior authorization I would have to pay almost one thousand dollars for a medication that my insurance covered 100%. Thanks to all of them I didn’t have to pay any out of pocket amount for the medication and I am going to be able to start it on time. Thanks a million!

My husband changed jobs and now we're stuck with CVS "Care"mark. Horrendous is the nicest thing I can say about this company. Website and app are both filled with bugs and not user friendly. Links dead-end and help is pretty much non-existent. Plus, none of my medications are covered in the dosage my PHYSICIAN prescribed. They'll either pay for much lower or much higher doses than recommended. I've been on ** 40 mg for years. Only mental health drug that has ever been effective for me.

Recently I tried to get my Proair HFA inhalers from my local CVS Pharm. on N. Halleck St. Demotte, IN (been getting them there for about 10 yrs). The pharmacist told me that my part D plan would not pay for my 6 inhalers (90 day supply) only 5. I have had the same script for 10 years and have been using the same pharm. What the pharm wanted to do was fill 5 inhalers and charge me for 90 day supply. I wouldn't agree --- I called my part D plan and found out the pharmacist was lying. While I was calling my part d plan the pharmacist called my Dr's. office & told them my plan wouldn't pay for 6 inhalers for a 90 day supply only 5 so my dr. not knowing he was being lied to changed the script to 5.

I accidentally bought a FlowFlex covid test kit, on May/5/2022, later that same day, I looked at the box, It said Made in China! I called the CVS to exchange the box for another different brand, not made in China or to return it. They won't accept return nor exchange. CVS is still carrying Flowflex, Made in China. I don't mind buying a flip flop, made in China, but I won't buy medicines, foods, nor covid test kit from China! It's disgusting that CVS to be selling covid test kit made in China!

Is not keeping up with customer refills, no longer notifying customers that refills need to be renewed, refills not being refilled when due, and total apathy some new corporate guidelines? You CVS clowns are playing with my health and most assuredly with other customers’ health with your inept procedures & policies. Why do I run out of medication with a current in-force prescription and the prescription doesn't get filled? Why am I begging for my medications? I am not someone looking for my next ** fix, but for my diabetes and heart medications, yet I’m left to beg like I have a drug habit. ** are you executive clowns doing? I have completed the process of moving my prescriptions into a local mom-and-pop pharmacy where I can enjoy a professional interaction directly with the owners and not a gang of insincere, apathetic, and incompetent corporate clowns, and those are your good points. Good-bye.

CVS pharmacy is the worst pharmacy since they said need to order the medication after saying yes past 3 day come to pick up and still in a hold, playing with people lives like they don't care. Multiple time went to the pharmacy with the same issue and the same day resolve by my part since they have no communication and they don't care. It is the worst experience to depend on a pharmacy like this for the medication.

I recently was forced to switch to CVS to fill prescriptions due to a new company policy that will not honor prescriptions filled at competing pharmacies. Where I previously enjoyed great service with a different national chain and could easily fill prescriptions anywhere in the country or US territories, CVS acts like each location is independent. CVS can not see me in the system or address the fact that I could need services at a different location each time I need to refill a prescription. They are unable to control notifications, sometimes sending multiples. It’s all or none. It takes several phone calls to resolve account information AND you have to figure out which location has control over the information since the pharmacies act independently. All in all, extremely irritating and disappointing, especially since I know what good service should be and had before being forced to use CVS.

CVS PHARMACY in Commack is declining in customer service, poor communication, disrespect for customers who patronize them. Treated with disrespect at the Pharmacy line and people getting rowdy not knowing why people are waiting 1 hour to pick up meds at 9 PM!! SHORT STAFFED!!! UNEXCEPTABLE For a company worth millions!! BEWARE!!!

The pharmacists are great; I feel bad for them because the online pharmacy services waste their time when online delivery doesn't work. My user experience has plummeted to zero results, zero resolution, zero satisfaction in the past 4 months. I'm switching to Wal-Mart. They need new developers for better UX...

My insurance made me move my prescriptions to CVS. I used Kroger Pharmacy for over 20 years without any problems. So I moved all of my prescriptions to CVS and asked that they be automatically be refilled. On 5 different occasions I was down to my last couple of pills and called to inquire and was told that my prescription was at a different store. I asked for them to be moved to my primary location, only for it to happen again. Today I noticed that I was down to my last several pills and didn't get notification. I called the store and the automated system hung up me twice before I could speak to someone. On the third call I was talking to the person and their system hung on me again. I waited hoping they would call me back and they didn't. On my fourth call after inquiring I was told that they were out of the medicine, so I asked what am I to do. I was told that I could call several other stores to see if they had it in inventory.

CVS at 3700 NW 199th St. in Miami Gardens. Certain girls that work there are very difficult to deal with. The problem is for 3 months now I have been shortened on my medicine that happens to be **, I need this medication for I have severe anxiety. I have tried to speak to a pharmacy supervisor, left notes and was told I’d get a call back first thing. Nothing. No calls. When I try and reach pharmacy I can never get thru. I have tried more than 20 times, on hold with sleepy music so I will give up and go to sleep.

CVS's SimpleDose pre packaged monthly dose(s) of your prescriptions NOW delivers to YOUR CVS STORE AND NOT YOUR HOUSE! No notice of the CHANGE! Now, when/IF you are house-bound the monthly delivery by UPS, MUST GO TO YOUR PHARMACY for YOU TO PICKUP. Defeats the purpose of the program... Why am I being discriminated against? The ENTIRE IDEA of CVS/SimpleDose is to have the monthly meds DELIVERED TO YOUR HOUSE. NOPE, NO LONGER... This is very inconsiderate & disingenuous of CVS/SimpleDose. (Meds can change & I had wanted to keep monthly delivery versus 90 day supply via CVS/Express Scripts. Express Scripts is the WORST delivery w/DHL than USPS... Takes a minimum of 8 days/delivery in South Florida, (if no delays). SHAME ON CVS/SIMPLEDOSE!!!

I qualify for the 2nd booster since I had Johnson & Johnson 2nd booster over 4 months ago. The clerk told me that I didn't qualify for it, even though the CDC website states that I do and the CVS website allowed me to make the appointment based on my information. He also stated that he was surprised that I was able to get a 2nd J&J shot after looking at my vaccine card. He said he had to "check the store policy" and asked us to take a seat. After his smart alecky comment my confidence was shaken in their ability to do anything so I asked for my cards and left.

3 stars is nice of me considering how I’ve been treated. I’ve found some better deals with CVS for my particular prescriptions. The website seems disconnected from the actual pharmacy like they have different goals. I want to give 1 star for the website. The pharmacy has issues but gets the job done at some point. One of the worst things is adding prescription I’m allergic to or that I need removed. Then would be the website not letting me remove my credit card so I can update to my current one. I wouldn’t trust them with a bank card only credit. I’m doing less and less shopping there and prescriptions.

I was calling to see if my prescription was filled before I left my house, I stay 20 minutes away from the one my medicine was sent to, I was still on hold while I walked into CVS. I let the pharmacy cashier know that I was on hold for an hour. She stated that they was busy. Only one guy in line ahead of me. I thought that was so rude of them keeping me on hold for such a long time and I still was missing one medication.

I walked with a cane. They saw me standing in line, and they were having trouble with the customer in front of me, so they opened up another cashier. Very kind and thoughtful. There were only 3 people in line, yet because the line wasn't moving they asked another cashier to wait on me. I viewed that as excellent customer service, I had already stood in line at the pharmacy earlier, so this was appreciated.

Poor customer service. No one returns calls from customer services. District manager lied and closed case. The store CVS Pharmacy at 2992 Cranberry Highway is an East Wareham. I placed a call about my medicine. No one answers the phone. Called the customer relations line - 800-746-7287 (5 days and still no call). Keep getting the go-around no one returns calls. Switching to Walgreens.

I understand that CVS understaffs its pharmacies, overworks what little staff they have, and pays them bupkis, so it's pretty reasonable that their employees aren't exactly motivated to do a good job, but: god just once I'd like to get my meds without them being a complete nightmare. EVERY SINGLE MONTH they screw up my prescriptions, they're constantly out of my medication so I have to wait 3-4 days on average to get it, I can't talk to anybody on the phone, a manager once falsely accused me of shoplifting in front of the entire store and wouldn't apologize after the cashier told him I'd paid, etc. These are medications that people NEED, they can get sick--hell, even DIE--having to wait to get them. They've made my dad wait for days to get his insulin! Like, it's SERIOUS, you can't be this disorganized and neglectful when it involves people's HEALTH! Pay your employees enough to care, CVS, for the love of god!

The pharmacy clerks are the rudest people for no reason. They want you out of there without you being able to ask questions. When you ask something, they rudely say I don't know anything about that, you'll need to go somewhere else & ask... It's as if we're bothering them. Every time I've been in there, different people have been behind the counter & have the same demeaning, rude & dismissive attitude. What is wrong with these people? I want my Mother to go somewhere else so I don't get their abuse.

This has got to be the worst company around. Horrible customer service, rude to customers. Will NEVER shop at another CVS again. You deserve all the shoplifting that's occurring around the US. Can't even defend your store -- pathetic losers.

I have been a loyal CVS customer for over 20 years and they finally lost my account. CVS has been going downhill for the last 5 years, all items in the store are overpriced including prescriptions, they badger their customers with texts and emails, and the pharmacy is a total joke! Now their service is terrible too. I will no longer give them extra money to treat me like garbage!

They are also pushing to refill our scripts for 3 month refills and refilling scripts that have been canceled. We even told them to take scripts off the refill list and they still refill them. I'm not happy with them.

I have a script in for more than a week at local CVS; was told by a rep. that CVS cannot bill Medicare for lancets if patient test more than 3 times a day; then spoke face to face to a pharmacist at the store and was told, "We do handle these situations but the issue is the script no IAW Medicare bla bla bla." Called again to check on status. Another pharmacist (on the phone) J. told me that they do not bill Medicare if you test more than 3 times and that they had new pharmacists that do no know CVS policy. Looks like a rudderless ship. As a patient I had filled my scripts for the same item at CVS with no issues before. Now you are forcing me to look for a different pharmacy and are wasting my time and not helping. Does CVS accept Medicare for ** supplies (DMEs) or not? Why all the confusion in the store?

Already very high priced and now customers have to do self-checkout? My hope is that CVS customers drop CVS and go with Walgreens as me and my family will be doing... including changing over our prescriptions. And keep in mind...now the wait in line will be that much longer too...but obviously CVS doesn't care that they are disrespecting their customers by not giving the service they deserve. This review is not about people not knowing how to run the self-checkout...it is bigger than that. It's the principle! What exactly are you doing for your faithful customers? Nothing! Goodbye CVS! Hello Walgreens! If enough of us customers follow suit in this, perhaps CVS will see a drop in sales and change this idiotic idea...or go under.

The pharmacist Stacey A ** at the store in Daytona Beach Shores is not competent in pharmaceuticals or customer care. My prescription for insulin was written by my Doctor whose handwriting is illegible or difficult to read. She was impatient and refused to fill the script and told me to find another pharmacy or another Doctor if I wanted my medication. I switched to Walgreens where the pharmacists are trained professionals.

The CVS in York is horrible. They do not answer the phone, they simply ignore it, and admit that. The staff is rude. They told me Saturday (in person-the pharmacist himself) my refill would be ready Monday. It was not ready at 5:00pm, no call to tell me they were out of it. I can't call to inquire because they don't answer their phones! Waited in line 15 minutes to find out they don't have it. Nothing remotely like an apology-just "It's not my fault". I've used them over 10 years, and countless times they have made mistakes, been rude, contradict themselves or flat out lie. As of today, I moved all my prescriptions elsewhere. Others should avoid this terrible store. Ironically, they have a big sign that says "Pharmacists that care." That is NOT true. While typing this I have been on hold with the corporate feedback line for over 12 minutes!!!! At the top, they also don't care.

I scheduled a Covid test for traveling. The first one I took was on a Saturday, Monday I still did not receive results. Monday I scheduled a rapid test. I sat outside for two hours waiting to be told they would not do my rapid test because I on the website I inadvertently hit the wrong button. After talking to three different people over the course of two hours. They turned me away, they were rude and had absolutely no sympathy for the time that I was sitting there or the action that they did not take. Stay away from big businesses and use the local mom and pop shops. They are always more personable and they get things done!!!! CVS 1 Old Kings Rd S, Palm Coast, FL 32137. Stay CLEAR!!!!

The pharmacy would not not give me price without a call from my doctor. The CVS pharmacy told me that with my CVS card I will only pay deductible. After my Doctor called them, they still would not give me the price until checkout. The price was $120 and they charge me $60x 3 = $180. I went there to return the bottles without opening them. But they refused to give my money back. Costco wants $20 for this.

TERRIBLE CUSTOMER SERVICE! I recently purchased 2 Covid19 test kits at a price of $83.06. After it was announced that the federal government would be sending kits to consumers at no cost, I returned to the store 3 days later for a refund of the unopened boxes. Even though CVS return policy guarantees a refund within 60 days for non prescription purchases, I was refused a refund. Any business is a risk reward situation. CVS miscalculated the government response to the situation and is practicing POOR customer service/relations policy by passing the responsibility for their mistake on to loyal customers like myself. Eating the cost of the covid test kit inventory is THEIR cost of doing business NOT the consumer's. I've shopped at CVS for over 20 years. I'm a loyal CVS customer. I will refrain from doing so ever again. Social media can be a powerful resource. Word of mouth is a powerful influence.

Best Covid breeding place ever! Stood in line at the pharmacy counter line with at least 15 other customers while the pharmacy was staffed with 1 person at the register and 6 people fumbling around with hundreds of prescriptions scattered around the small area. I waited in line for 15 minutes and when I finally spoke to the person at the register, I was told my prescription was not ready but she’d expedite things. I was told to wait at least another 15 minutes.

My wife and I, we are 75, could have received a call from the pharmacist that our diabetic medication is finally ready and, having had a good previous experience, I asked the pharmacist by name about every medication if there would be any problems and time if it was better to pick up the order. The next day we were told to come up for 15 minutes and we received part of the order, then we were expecting one more medication. As a result, we were forced to wait for more than two hours and everything was supported by abuse and outright groaning on the part of the staff, especially from supervisor Tina.

They do not answer their phone. People aren't calling the pharmacy to chit chat - we are generally calling to get or give info about life saving or life altering medications. They either leave you on hold for up to an hour and a half before answering or hanging up on you or - they just hang up on you. Unsat! The CVS insurance company and pharmacy monopoly needs to be broken up. Unbelievable.

Worst CVS in Wauwatosa. Ordered my prescriptions online, paid for online, get to the pharmacy the drive-thru is closed. Call the pharmacy and said they were short-handed and could not Give me my paid prescriptions through the drive-thru that I had to come in and pick up my drugs. I stated that I am a high risk for covid. That's why I use CVS drive-thru. She said she couldn't help me and was very rude. Did not offer to send them through the mail. Tried calling back line was always busy or when I got through got disconnected. For being a premium pharmacy I think their customer service skills suck

Absolutely the most incompetent, rude, lazy, and undertrained staff literally anywhere. This CVS incorrectly filed my prescription with an old insurance that I did not even have in 2019 by searching my name through some database only they use instead of running my correct insurance. It took numerous phone calls and 3 days of hassle back then to straighten it out. Went to Urgent Care tonight and was diagnosed with untreated Strep that has spread through my system causing secondary infection and rash.

Booked Covid booster appointment some time in advance. Got to the store early as requested only to be greeting by a sign saying they were out until 13:30, then, after a 20 minute wait, was told no vaccines were available until Friday. Staff were deliberately unhelpful and evasive. This is not the only CVS Pharmacy where I have received negligible, incorrect or timewasting interactions so assume it must have endemic management and organizational problems.

I had my son's pediatrician call in his medication refill on 12/23/31 and received a text from CVS stating that my son's prescription could not be filled until 12/26/21 due to state law. I called CVS on 12/26/21 and asked that my son's prescription be filled. I explained it has been put on hold and asked if it could be filled. CVS ran it through their system, and told me I could pick it up in an hour. When I arrived 2 hours later to pick it up, I was told it could not be filled until 12/27/21 due to state law and that I "should have received a call or text." I received ZERO communication and wasted an hour of my time. This is the THIRD time this has happened. I am considering changing pharmacy companies due to your incompetence and obvious lack of care for your customers. This is unacceptable! I shouldn't have to worry about whether or not my son can get the medicine he needs.

5 Days and still no results. Just a ** show. If you can't supply better customer service please don't offer this service. Your business is a joke and whoever is running this ** show find a job. You're embarrassing.

Customer service at CVS is non existent. Then it is impossible to reach a live person who speaks English to solve your problem. Their website gives unreachable email addresses, their corporate office people reroute your call back to not English as a first language call centers. Do not shop at CVS.

Stay far away from Green Dot and CVS Pharmacy. They are both in cahoots together. Been waiting since October 29th. No resolution so far and no one seems to give a ** to lift a finger to help me get my money back. I handed the cashier $1,000 to place on two different cards and they did not land up in my cards. They wound up giving me a receipt to two different cards that didn't even match my cards when I open up the package when I got home and I'm sitting with the receipt and I'm explaining this to them and nobody wants to help me. Pathetic. What good is a receipt.

I went to VCS Pharmacy at zip code 75063, Irving Texas, to get two PCR test so I could fly out of the country to an international destination, the test is supposed to be ready in 24 to 48 hours, I was not given the results till after 3 days, the test needs to be 72 hours from landing, don't promise what you cannot keep, I will never again go to CVS for anything, I do not trust them, lost my reservation and ticket cost because I had to book a different flight, also CVS charged my insurance for a TEST I did not use, huge scam.

Call at 12 pm, spoke to pharmacist and was told medication for my mom was ready right now to be picked up. At 6 after long day and rushing to get to my 95-year-old mom was told med not avail till Feb - obv mistake on their part and yet pharm was extremely discourteous and rude and sarcastic and this guy brushed me to the side - despite fact it was their clear mistake. Made me wait 30 minutes as he helped others. Was finally able to get two pills I had to pay for until they can straighten out their mistake. This was not the right way to treat a lifelong customer.

Scheduled an appointment for the Covid Vaccine, got there early, 20 minutes later the pharmacist calls me into a dimly lit room with nearly 1.5 cc's of something in a 3 cc syringe. Of course I declined and asked to watch him draw up the appropriate amount from a new vial as this was obviously not acceptable. He declined so I left without getting the vaccine.

Have travel and scheduled PCR Rapid test 5 days before to ensure appointment 2 days before travel. Appointment scheduled for 11:30am. CVS sent email at 9am on day of appointment that my appointment is cancelled. No reason, no options. I tried calling and it's not manned. I texted twice and apparently got people to respond, but no help. They simply said "sorry for inconvenience." Terrible service. I checked and no other CVS within 20 miles of me had open appointments today. I went down street to Piedmont UrgentCare and was seen right away. CVS has lost my business permanently.

Picked up a script just this afternoon for my husband (he usually gets it). He told me it should be no more than $250 - get there & she rings up $286. I tell her that can't be right. She insists it is. So I take it home. Husband says, no, right here (on phone) it should be $255. So he jumps in the car & goes over (within the hour of my purchasing it) & they tell him the cannot give him an adjustment & that they told me that. They DID NOT tell me that. If they had, I would have not gotten it & sent my husband over to pick it up. So, because of this *** WE ARE TRANSFERRING ALL OF OUR SCRIPTS TO ANOTHER PHARMACY CHAIN! *** This overcharge and inability to refund the overage has cost them our business. And we will tell others about this incident.

I’m a provider and I honestly think CVS is taking on more than able to handle!!! Try calling in pts blood pressure prescription all day… 2 days back to back…CVS Linden… Keep holding forever and no pharmacist came to the phone.. I have to hang up!! If you want to act like Urgent care, a clinic or a hospital… You have to take on Labor!!! Whether man or Machine!! CVS you promise supply, so please when the demand is at your door, you should be able to meet!!

On Monday, November 8, 2021, I went to the CVS on 61-15 Metropolitan Avenue in Queens, NY 11385 to get a PCR test required by the hospital three days before I was going to get a Colonoscopy and Endoscopy on Friday, November 12. To begin with no one in the pharmacy was able to tell me where this test was to be done or they couldn't be bothered ... It was a customer who heard me asking and told me I'd have to go through the drive-thru. Fine. I exited the building and drove to the drive-thru. I had to honk my horn to get someone's attention. Well, see-administered the test as directed by the person at the window and was told the results would be available in 2 days or by Wednesday, November 10. I didn't have a result by Nov. 10 or Thursday, Nov. 11 midday. I am now getting very stressed because these procedures has already been postponed previously due to a similar situation.

The worst Pharmacy!!! I should say the worst company you shouldn't deal with!!! The application does not have a link to delete the account and it's horrible!!! I scheduled a covid-19 vaccine at 5:00 in the morning, for 5 afternoon and at 2:30 afternoon, they cancelled my appointment without any reason!!!

I have made an appointment for vaccine at this CVS. I arrived 15 minutes earlier than appointment and checked in with their staff. I was sitting at the waiting area for half an hour and everyone who came after me has gone and they didn't call me until I stood up and complained. I will never go back there for any services. I start moving my prescription to other pharmacy. They won't have business from my family anymore.