CVS Pharmacy Reviews

CVS rolled out in July their multi dose packs (all your meds packaged together for convenience). I signed up in July. This has been an unmitigated disaster from jump. Totally unorganized totally unprofessional. Zero communication with the local Pharmacy. In fact the local Pharmacy doesn't even seem to know about this program. I have not once managed to get a full box with all my meds yet b/c they cant sync the timing of refills. After 5 people over the phone today many of who were short or rude and a call from Rachel at their outreach I have decided to no longer do business with CVS after 10 plus years. Let's see what Walgreens can offer.

Staff IS AN INSULT TO WHAT CVS REPRESENTS, Store located in at Ave J and 20th St W in Lancaster CA. They insult in ear listening distance, gossip and laugh amongst themselves about the customers picking up medications to save their lives. This store needs to hire a completely new staff so they don't contaminate new employees with vile behavior.. They have no ethics concerning the sick disabled and the elderly.. Thugs. Just bullies dispensing medication. Appalled, hurt, devastated, humiliated, shocked at the presentation for lack of education.

I have submitted prescriptions to this company for years and now they can't even do their job. This is the third prescription I have given them and they can't fill it saying they are out of stock. They tell me it is due in any day but I keep getting the same text message that it is out of stock and will be in soon. Now after three weeks my BLOOD PRESSURE medicine (nothing important) still not in. I asked for the Prescription back so I can at least get it from somewhere else and am told by this 15-year-old Pharmacist that they can't do that. It was sent over electronically. Bear in mind he is telling me this while holding a paper copy!!!! What a bunch of crap. They have lost my business forever.

The pharmacy at CVS in Asheboro NC is horrible due to poor customer service. They do not refill your prescriptions on time even when they are on auto fill. The staff is very rude when you come in and sometimes don’t even acknowledge you are at the counter.

I received a text from the store that a prescription was ready for pick-up. I canceled the prescription via the APP because I no longer need that medication and received a verification it had been canceled. I got out of the hospital and my wife went and picked up my new prescriptions and the one that I had canceled using the APP was in with the new ones. So now we have purchased a prescription we that we cannot return that we don't need and CVS will not do anything about it even though their system shows the APP canceled the prescription. So now we are out the money and CVS reaps the rewards. Way to go CVS!!!!

Best pharmacists ever at Escondido South store in San Diego. I have been coming here for over two years and want to let everyone know how kind, thoughtful and caring my two pharmacists Nancy and Hugh have been during that time. They know me by name and have consistently delivered stellar service and never fail to act in my best interest and the best interest of my health with my prescriptions and advice on those prescriptions. It is a very busy pharmacy but they have always made me feel that they had time for me and my questions. They are to be commended. Thank you for all you do for me.

My insurance forces me to use them. I was prescribed a high end drug costing thousands of dollars before insurance, and they 'lost it' multiple times from receiving to sending. Yes, my drug literally sat on a shelf for 4 weeks, the first time was after it was received and was ignored until I called looking for my missing meds, the second time was with a note to ship August 27th. That came and went and my doctor asked me to call again. This is ridiculous, and it's taken over a month. It shipped 9/13, and they received this from the other pharmacy in the beginning of August. If I did this to a customer at my job I'd be written up or fired. I've missed a ton of work just dealing with this mess.

I called on a Thursday to refill one of my medications. I was told it will be ready Sunday. I came Sunday to pick up my medication refill and I was told to come back Monday because my insurance didn't cover the medication until Monday (the pharmacists never mentioned anything about the insurance when I call the first time to refill it) and to come back Monday to pick up the medication refill.

Every time I go to use one of CVS coupons, the same thing happens. I look for an item that is not on sale, take it to the counter with my coupon and find out that once again this item is on sale, however it is not marked at the shelf. It happens time and time again, and this time the lady's excuse was that CVS doesn't send labels for all the sale items. I asked her how I was supposed to know it was on sale and she just shrugged her shoulders and told me the coupon could not be used. The last three times, I found out that I was going on a Saturday and that on Saturday the labels are removed, so that next week's labels can be put up. This was not the case this time as this is Tuesday. I will not be going to CVS again as I am sick of being misled by CVS. Not to mention that they once gave me ** instead of my proper prescribed medicine.

I went to the CVS Pharmacy at 16 Boston Road in Chelmsford MA tonight. I was picking up a new dosage for one of my prescriptions. I went to the pharmacy counter and got the prescription. The cashier asked me if I need to speak to a pharmacist. I said, "No, I have been taking this prescription for years so it was not necessary." She says, "Ok," but then says, "Oh no the pharmacist needs to speak to you." I said, "Could you tell me why this is a medication I have taken that my doctor changed the dosage. There is no need to do that with me." She said she cannot check me out until a pharmacist comes to talk to me. Then she says the pharmacist is giving someone a flu shot so it will be about 5 minutes. I said, "This seems to be a tremendous waste of my time."

It is obvious that prior to September 2017 (before CVS and Aetna merger was made public), the reviews were accurate. However, day after day in September 2017 there was an overwhelming positive uptick in CVS reviews... Did they make an incredible change? The unprecedented glowing reviews in September 2017 seem too good to be true, and they are. CVS does not care about human life, they have set obstacle after obstacle for my child to get his life saving medication and they continue to withhold it. Hours on the phone with customer “care” representatives who, for lack of a better word, appear to enjoy stringing people along. They needlessly skirt the truth when in reality they know what you are asking.

MY elderly sister is disabled and no longer able to shop independently. She called her local CVS to try to set up home delivery of her medications. She was told it MUST be done on a computer. My sister does not have a computer. (per PEW research 2018, 30% of seniors over age 65 don't use computers). I called Pharmacy Customer Relations at 800-746-7287, spoke to Lushane who said my sister could call in and her department would do a 3 way conversation between my sis, the CVS store and the dept and get things set up. My sister called and was told they didn't do that and she would have to call her CVS. She called and spoke to Mirna who made many excuses - it was an IT problem, the store wasn't set up to do it, there was a glitch.

2 ladies staff pharmacy techs I've experienced had no customer care manners and impolite. 1st experience, when she can't find my name she asked to spell my name again. Then gave me a look and told me "Oh, because you said k not c!" I was shocked. How will I misspell my name? Her ears need to be cleaned! 2nd experience, I was approaching the pick-up prescription and this tech: has her one hand on her waist, one eyebrow raised while talking to another customer, and when they're done, she just looked at me and the look she gave me was "You're next, what do you want?" instead of saying, "Can I help, who's next?" After these experience I have read under Google a lot of bad reviews about them and some of them were recent. I'm wondering if management was doing something about this and gave them a little lecture about "customer service".

Very recently I had a person working in the pharmacy call my home and reveal my prescription to someone who was unauthorized. The information was private and based on the prescription my medical condition was revealed. I was horrified that this would happen. I immediately went to the pharmacy and asked why? Lady stated that she was aware that it was a HIPAA violation however CVS policy did not restrict her from disclosing my private prescription information. Furthermore she stated that the only way she wouldn't reveal my private info is if I asked to make a note in CVS's database. She then presented me with the manager's business card to call him to confirm that it is CVS policy to reveal private information if it's not requested by the patient and then entered into their System. WOW. Can you believe this....

CVS at 5510 WEST OREM, HOUSTON, TX 77045. My parents stopped going thru this pharmacy because of the incompetence. Once you're up in age you cannot rely on incompetent pharmacists because it becomes a life or death situation. Now, my daughter comes to me sick and throwing up because she was expecting her medicines to be filled and ready at the pharmacy and they kept stringing her along. They made her go up there twice saying it was ready...and this is the manager telling her to go up there.

I have been filling my prescriptions at the 6800 Johnson St. location in Lafayette, La. for about 4 months. I had a prescription for my blood pressure medicine that somehow got lost this morning and I had my doctor call me in another prescription this morning. I was told at 10:00 this morning that it would be ready in an hour. As of 4:00 this afternoon I called and asked about this prescription. She said (same ** lady from this morning) that they were still waiting on the doctor to approve this.

This company has serious issues fulfilling approved prescriptions. I have been waiting almost two months to get a prescription filled for injections. Every time I call I get some excuse why it's not ready. They blame the doctor's office, not true. They blame my insurance company, not true. They say they will put a rush on it and that it will be shipped that week, not true. The latest excuse, once again they need verification from the insurance company and said someone would call me that same day! Never happened, 2 days no callback. I'm reporting this company to the Better Business Bureau. Their service and ability to fulfill prescriptions is unacceptable. I've asked my insurance company to find another provider.

Both my husband and I have the CVS prescription plan. We use the mail order as much as we can and they are excellent. We also use the pharmacy in Englewood Florida which we try to avoid as much as possible. Whenever we have a prescription to fill they give us a time it will be ready which can be anywhere from 2 hours to 2 days later than what we are told. Also if God forbid you have to call them you will be on hold for at least 30 mins if you are lucky, but it can be up to 1 hour to actually speak to someone in the pharmacy. In October when we change our prescription plan I will be choosing any plan that does not use CVS prescription plan.

Orlando, Florida, Store #5218, Colonial Drive and Apopka-Vineland. Avoid this store if you can. Although they are friendlier than some other locations I have visited, they really need to get their act together. MY insurance company tells me I need to go to CVS for my meds, if I could go somewhere else I would. The instance in mind is this: wanted a refill of one of my meds. They filled only one month's worth, when it has ALWAYS been required by the insurance that I get Three months at a time. ALWAYS. They gave me one, I took it home, I didn't realize I was short two helpings until then, I figured I would get it sorted out when I went back in a few days for a different refill. They admitted that it should have been three months, but they didn't have any of this kind in stock and offered me the generic. The generic makes me sick, which I have explained countless times.

If you ever decide to use CVS PHARMACY try other choices. This is my second bad experience. Friday I visited my Dr and requested to submit prescriptions to CVS Pharmacy located on 12 Ave and 68 St in Hialeah Florida. So I phoned today to check status and not only the phone prompt card tedious but whoever pick the call gave me not even chance to ask for her name. She just and said ‘Please hold” based on previous experiences with this pharmacy. I knew it was gonna be a long wait but usually out of courtesy someone comes online and say, "Please keep holding, someone will be with soon." It seems they either do not practice that principle or customer service or do not care about their clients.

I submitted a prescription three days ago for a medication I to take daily and cannot discontinue abruptly. Three days later it still has not been filled and I am completely out. I spoke with the pharmacist who informed me that they were about 500 prescriptions behind due to corporate budget cuts resulting in staff being cut back by two-thirds. I may possibly be able to pick up my medication late tomorrow afternoon. This is NOT ACCEPTABLE!

Several weeks ago I purchased a bottle of wine that was priced incorrectly. The cashier refused to sell it at the advertised price. I alerted the manager the next day. Last night I purchased this again. Still priced wrong. Cashier refused to sell at the advertised price. Seems this store knowingly advertises items at a lower price point, yet refuses to honor the price or change it.

My experience with CVS pharmacy in general. While trying to refill a prescription I have been having trouble with the Olive Blvd branch for at least a year. When a new refill comes in the previous Rx is not discontinued, not sure if it is per their policy. So multiple attempts to receive new Rx results in submitting the old Rx despite putting in a different number. Then when insurance policy changes and I would prefer 30 day supply as I previously received, I get a 90 day supply. The pharmacist goes in after the fact and changes it to the 30 day which again reverts to 90 days so the cycle repeats.

As an older person I appreciate the routine in my life. I fill 3 prescriptions every month and CVS is always very busy so I make an extra effort to come in early on the exact date my refills are due. That was today, a Saturday. The pharmacist told me he couldn’t fill my routine prescription and he got upset. He is about 80 years old and very nervous. I’d never seen him before so he wasn’t a regular pharmacist. I asked to speak to the pharmacy tech who I know from my monthly visits. She is always a little rude to me but I pretend not to notice. She is like that to a lot of people. She tells me to be quiet and she’ll help me next. She does not do that. She helps every other customer first and then tells me to calm down.

From time to time, over time, there have been issues at the local CVS which are not store-specific. Each attempt reach out through its customer care telephone number, the voice-activated system simply gives error message after error message, then hangs up. Emailing is the same: Complete the form with all the requested information, provide feedback in the notes, submit: error message after error message. It obviously does not care to consider the customer or their experience.

Read the reviews. Looks like every once in a while CVS Pharmacy by chance hires a good employee. They obviously need better hiring practices. The Reg pharmacists have the training to be professional but even they are compromised by work loads, inexperienced help(?), and not having the space for all the new drugs. They also have sweetheart deals with inferior drug companies. Our substandard pharmacy experiences are with the Ledgewood, NJ. store. Wife has to go off auto refills because she was way far ahead of the number of meds. If the doc changes the med or dose then she paid for meds she does not need. They do not take overfills back. Now if you call for a refill the "system" tells you to use up what you have to force you to autofill! It is too easy to run out with CVS. What a mess. Forced to change.

This is not a review for the store, as it's not their fault. My review is more for corporate/management. Unfortunately, I have been unable to fill a prescription for the past 2 months because prescription has been out of stock/backordered. The store refused to transfer prescription as it had already been transferred from CVS off Parker. Advice to management: if you have a prescription that's been backordered for 2+ months then an exception should be made for transfers. Thankfully my prescription is one taken as needed. I can't imagine what a nightmare it would be if it were for a prescription that was taken daily. I will not continue filling my prescriptions here.

Medicare patients beware of CVS diabetic testing policy. CVS is a company that has decided it will not dispense more than Medicare’s basic allowance for test strips, one if on pills and three if on insulin. This is all they will dispense regardless of what a physician prescribes or any circumstances that may justify more frequent testing which is covered under Medicare Part B.

PLEASE BEAR WITH ME. The staff probably 4 at least was great. I picked up a prescription of Diabetes test strips in April. The charge was $16.64 (I knew it should be $0.00). I asked the cashier if she was sure and she said yes. I explained to her that I was asking because If I paid that $16.64, CVS would be sending me a check for $16.64 in 4 to 6 weeks. 5 weeks later the check arrived explaining that it was a credit for an overpayment. I sat on it until that same prescription was due for refill. When the cashier told me that it would be $16.64 I asked the cashier if she was sure and she said yes. I explained to her that I was asking because If I paid that $16.64, CVS would be sending me a check for $16.64 in 4 to 6 weeks just like this one and showed her the check. I then asked her if I could use that CVS check to pay for the refill. She told me that she could not accept the check.

No one in this company has a clue towards what they are doing! I've never talked with a company that is so unorganized! It's a total headache! Plus, there is no one to help you through this chaos. I wish I can change companies.

I tried to return an item I had a receipt for that indicated it could be returned before 8/14. The return was denied because CVS now has a limit on how many returns a customer can make. I understand the policy for non receipt returns but I have never had a company limit returns with a receipt. CVS just lost my business for good!

Prior to CVS recently updating their "prescription notification system" we would receive phone calls when RXs were ready for pickup and/or to renew a Rx. With the "updated system" we no longer get any communications. I believe your new system is a giant step backwards. After numerous attempts over a few months with CVS to get the new system to work for us we have met with very disappointing results. Pharmacy personnel are great but system needs work.

Don’t leave a credit card on file with these thieves! Shipped and charged a 90 day supply $618 of a prescription I didn’t authorize. Called before it was delivered and they refused to issue a return to shipper.

Corporate failed to respond to my concern and complaint about a public safety and health situation at one of their stores in Winchester Virginia. I am a wildlife rehabilitator and was called regarding bats in the pharmacy area of the store. I was able to respond and assist in this situation by safely getting the bats outside. I then found out they had a control company do exclusion to the roof area of the building which put these bats in the colony into crisis. It is too early to do this kind of work as bat colonies still have young dependent non-flighted bats.

Wow, stand and wait for a few minutes and the pharmacy phone never stops. Don't know why no one answers it but all you hear is: Pharmacy 1 call, pharmacy 2 calls and on & on. Another thing I don't understand is why they can't make labels for the Rx bottles that fit instead of having this big piece of the label hanging off. Very annoying so I ripped it off, of course that's where the RX number is located so I couldn't re-order by phone. Wonder if they still use index cards for their customer records?

I am prescribed an obscenely expensive medication, which I need to live, and cannot afford. In trying to see which pharmacy has the lower price, I go from CVS to CVS Specialty 800 number. They say I need a prescription to get that information. Ok, what is the fax number for the doctor to fax said prescription to? CVS Specialty can't give that out. Seriously. So even if I wanted to do business with them, I can't, because they won't let me send in a prescription. Not exaggerating. Not kidding.

There was a sale purchase $30 worth of Procter & Gamble and receive a $10 Extra Care Bucks. My coupon didn’t print out so I requested for a refund. I never left the counter. Store manager Christina on Kensington and Harlem and Buffalo returned my cash but refused to return my Coupons. She stated that in their policy that they cannot refund the Coupons nor give me a gift card for my coupons that I used. She contacted the 800 number which bill No extension no employee ID or last name was given.

This morning I got a text message saying my prescription refill was denied because it was not authorized by the doctor... I never asked for a prescription refill! I looked it up online to see if anyone else has had this problem and apparently it's not uncommon for CVS to try and order things and charge you for them unknowingly in order to increase revenue. I read so many cases of people having their meds refilled when they didn't authorize it. Seems like CVS is trying to run a scam on their customers.

I have never ever had a problem in a CVS pharmacy, but my experience online with the specialty personnel has been absolutely horrible. I have been in contact with them since Oct. 2018 and repeatedly Amy told a myriad of information that has impacted me receiving and taking my medication on the prescribed schedule. First, I dealt with very rude phone customer service after asking about my online bill. She informed me that she could not see the same bill I was looking at and therefore she could not explain my bill. Wow....

My experience with CVS Pharmacy is good, fantastic and really helpful. They were always at the other end of the call. If you need a best Pharmacy store, CVS Pharmacy is the right store for you as Retail Pharma.

You can't get any better than CVS. The kindness, patience, and dedication is one that all pharmacies should show. I have never had a problem with any of the staff or the pharmacy people, and it is always a pleasure to go there and have their professional and courteous behavior as a wonderful experience.

I am an older individual and my background is a professional one. I have never in my life met such an unprofessional individual as the Pharmacist Gary at 82nd and Frankford in Lubbock. Whilst he attempts to come across as all sweet to customers he has a temper and cusses at his staff while having no reqard for the fact there are customers earshot. This store is a head hunting store where if you don't conform they pick you off like meat between your teeth. Don't ever stand up for yourself in this store you will be gone so quick you won't know what hit you. Mark he is fantastic. Shame one apple can ruin a whole bunch...don't get me started on the store manager - mumpet!!

They have automated prescription renewal and they ask when you want to pick up, then you go and it isn't ready. This place is a joke. Never enough people working, they never answer the phone. Go somewhere else.

They have a automated dialing system. It won't stop calling over and over again leaving voice mails. I told them in person. Stop calling everyday 3 times. It's been going on for months. I called the corporate office. Was told it would take 3 days to stop. Was told it's their policy to do this. I told them I will call when I want a refill. They don't listen. How stupid. This is horrible. Other pharmacies do not do this. I will never go here again. I removed my prescriptions from here. When a company is told stop calling they should stop calling. I'm not putting up with this. This is harassment.

I had to go through change of insurance and switched over to Cobra, during this time period - I didn't have "visible" coverage. I paid cash for my prescriptions. They issued me 30 pills instead of 120 due to shortage at the pharmacy. Long story short, CVS billed me for 120 pills instead of 30. When I went back a week later, they only had 30 again and billed me for 120. Since I had never paid in cash for my medication, I thought this was the rate and paid. I filed for reimbursement and long story short - they didn't reimbursement me. I have spent over 20 hours trying to get reimbursed via email, phone and letters. I have gotten a different lame excuse every single time.

This is horrible service. I'm stressed out waiting for prescriptions that arrive on the last day or late. I am currently 3 days off my meds for a kidney transplant. Keep calling, get no help and frequently disconnected. DO NOT USE CVS SPECIALTY.

Bennettsville CVS has terrible service now. You are suppose to be able to get your prescriptions at the drive thru a lot quicker but lately it’s 30mins. or more. Today the computers are down and my husband only said to the cashier just how inconvenient that is because we live 20 mins. away. She looked at him so smart and said it’s inconvenient for her also. Can you tell me how? Also you call and they won't answer 90% of the time. I will be changing pharmacies tomorrow.

I received several text messages from CVS that my prescription was ready. When I arrived (2 days after the text msg) I was told that it had been placed back in stock. I said okay, fill it now. I was told that the script had expired 2.5 weeks earlier. Was told that even if I had picked it up upon receipt of text they would have held it because it was past the date of the script.

This pharmacy has the worst service ever! I have had numerous problems with them. Early today, my physician called in a prescription I needed immediately. At 9:00 I phone to see where it was. Told they didn’t fill it in error and would have it in an hour. My daughter went there and waited an hour. He said it would be another hour and a half. I called telling him I was in significant pain and he said he “just couldn’t get to it”. Another time they refused my doctor’s prescription and ruled against my doctor’s wishes. Please STAY AWAY FROM THIS BRANCH.

I deal with my local CVS pharmacy and CVS Caremark all the time and am very pleased. But I am forced to use CVS Specialty to get my ** prescription filled which is for HIV prevention. They have the absolute worst customer service I have EVER encountered. I generally have to call twice to get a prescription processed - sometimes 3 times! This is completely unacceptable. I have no clue why I can’t get this medication filled at local CVS or CVS Caremark. Very disappointed in CVS Specialty.

There are many issues with the CVS in Florissant, MO. On May 24, 2019, I submitted a refill request online. The online system would only let me select June 7, 2019, as my pickup day. Almost immediately I started getting phone calls to pick up my meds. However, I was in Maryland. I called to let them know I would not be home until June 11. The girl said they were going to cancel my order and I would have to request again. Why? She was rude and said this was their procedure. I called back and got a man and said I should NOT have to reorder - they filled it early and they need to have it ready on June 11th. He agreed. I went to pick up my order today, June 11, and they had nothing available. This CVS location needs help. This is one of many areas where they fell short of servicing their customers. I wish we could choose where we fill our meds. I would love to go elsewhere!

CVS on Wise Ave. Dundalk, MD. It takes hours to get prescriptions filled at this location. And even if you call to find out when a prescription will be ready, don’t believe it. They will state a time, then say that if it is not ready then you can wait and they will expedite. Even if you show up an hour or two after the time they stated your prescription will not be ready, then you get to wait, sometimes more than an hour for the prescription to be “expedited”. There is no reliable way to get prescriptions filled in a timely manner without waiting for expedited filling. Even if you wait until the next day to go in. I get that they are busy, being the only 24 hr pharmacy in the area, it is the closest (and that is 5 miles from our home) pharmacy open later than 6 pm, which is the only time to get prescriptions after working hours.

We placed an order online for 2 boxes of 100 CT diapers and we ended up receiving 96 CT of diapers. I called up customer service representative and was told the 100 CT boxes were out of stock therefore they swapped it with the 96 CT diapers. We were not notified of this so from our perspective it is not a very good customer experience even though we were given option to return it via mail or drop it off at a store but then it is hassle for us since my wife just gave birth and I have to go back to work now.

Several weeks ago I noticed the ladies restroom was not clean nor stocked. I called it to the pharmacist's attention while picking up a script....yesterday I used the facilities again. It was again or still in desperate need of cleaning. This time no toilet paper or paper towels. This was at the Gas City Indiana location. I have pictures of the ladies room should you require them. Hopefully this can be resolved as this is my preferred pharmacy and I am at that location often. As far as pharmacy staff and sales floor staff I couldn't be more pleased. They are always helpful and courteous. It almost seems that the bathroom is nobody's responsibility.

My local CVS does a piss poor job of keeping track of Dr info. I can't tell you how many times a prescription has remained "In Process" for days, because my local CVS keeps faxing the wrong number for refills! I've only updated them no less than FIVE (5) freaking times! And yet, every time I need a refill, I can count on my refill getting hung up this way! Today, I really had it. Not only did CVS notify me I didn't have one more refill, like my app said I did, CVS waited until the last minute (the weekend as I write this), when I asked which number the pharmacy faxed my request to, I was given the old ** fax, again! I was asked "what that the right number?" I replied, "Hell no!" "What's the right number?" "I've updated you guys five + freaking times!" "Well, give me the right number, and I'll take care of it." "** you! That's the number!"

CVS has greatly improved its service over the past year and is continuing to offer additional services especially helpful for seniors, e.g. delivery. The auto refill program is helpful and the staff in the pharmacy continues to improve in knowledge and interaction with customers.

Today is the second day with same experience on the same location. I went to get the prescription drugs for my toddler. Her doctor has already sent the prescription to them. And I informed to them I came to collect them. I had to wait more than an hour to get ** 400 MG/5 Ml SUSP and **. While my poor sick child suffering in the car for more than an hour I have waited in front of the pharmacy counter even there were no more customers in front of me. They really neglected. But I should mention other locations are doing better. Only this location.

Having same insurance no changes each time going to CVS pharmacy in Sherman Oaks, pharmacy workers do not process claim correctly. Is not a first time and same people do same mistake for months. I wanna report this’s scandalous incident. Is inadmissible, that inefficient and incompetent pharmacy workers made same mistake over and over. Staff is NOT trained properly how running correctly a claim for primary and secondary insurance. After speaking with insurance yes I have been told same thing. Wrong processing of the claim. No changes to insurance. If you have a Health net California in February and 2 months later seems like you don’t even if you don’t touch anything definitely is CVS PHARMACY FAULT! I’m gonna transfer all my prescriptions to a different facility. Barbara **

CVS has not and can not refill critical high blood pressure medication. I have been a customer for 10 years and over the last year, I have never had an Rx filled on time. Always insurance, copay, "sorry but the computer won't let me ad infinitum". Now a week with no meds, no refill possible and my blood pressure is at a dangerous level. I am 72 years old and they may be taking advantage. Michael **. San Jose CA.

CVS PHARMACY 8831, VILLA LA JOLLA DRIVE, LA JOLLA, San Diego (CA) is not safe to use your cards to buy from CVS. They have cameras which records your PIN when you type on the cash register. One of their cash register may be fitted with some sort of reader which records your CARD details. I was robbed of a big amount in this outlet. FOLKS BE CAREFUL AT THIS COUNTER OF CVS!!! Inspite of making a police complaint nothing has been done even after 15 days. Manager says he cannot help. SERIOUS FRAUDS!!

My husband purchased two prescriptions at CVS with Part D Medicare insurance. The first prescription ** 20 mg 90 tablets for $41.22 - Walmart price no insurance $24.00 - and ** 12.5 90 capsules for 27.35 - Walmart’s price $10.00 no insurance. How can CVS get away with this type of price gouging? It is really unfair to the elderly who are on fixed incomes.

On May 29, 2019, I went to CVS, to pick up my prescriptions sent by my doctor earlier that day. Because of CVS's automatic refills, I had 6 instead of the 2. When I got home I noticed that one of the prescriptions I had stopped taking months earlier. I call the pharmacy in reference to this and asked for a refund. She agreed and told me that they won't accept returned medications, so just bring my receipt for the refund. I'd noticed another medication that I recently stopped taking so I brought that medication with me to take off auto-refills too. When I get there I asked for the person I had spoken with on the phone earlier. After she introduced herself I explained that I brought another medication which I had stopped taking so she could take them both off the auto refills list, and she did.

Wallisville Location HOUSTON Texas. This location is very unprofessional. Prescriptions are never ready when they are said they will be. They have changed staff and it’s a little better as in they are nice but the service is HORRIBLE. I submitted a refill request in person and once I went back a day later the lady never submitted the request because she was trying to rush to the next person. When complaining the staff are never apologetic. One tech said she hated it too. I’m leaving the CVS chain completely because it seems they don’t care about customer service.

This review is about the lead pharmacist at 1900 18th Street Denver. I had read a review maintaining that this lead pharmacist (believed to be named **) profiles customers looking to fill their legal prescriptions for any controlled substances. In my recent experience, if he is not "profiling" people per se, he is certainly being negligent. My doctor sent over my prescription weeks before it was due to pickup. The day before pickup, I got a notification via text that they were working on it. The day of pickup, another text that it was ready to pick up.

I have ordered my specialty medicine (**, which has to be refrigerated) on two different occasions using CVS's online ordering. Both times the medicine did not arrive and both times I had to call CVS during working hours and be on hold for a very long time while they try to figure out what went wrong. The first time I was told it didn't get sent out because I had a balance due - which I didn't. They confirmed that I had a $0 balance on my account!! The second time I was told the refill never got to the pharmacy from their website!! Why have the website refill option at all if I have to end up calling the pharmacy and wasting half my day on the phone with them after I place the order??? I am forced to use CVS because of my insurance through work, otherwise I would NEVER use CVS pharmacy. And I will NEVER use the website to refill my prescription again!!

This review really addresses the consistency in the service at CVS pharmacies. Starting with their lack of followup on any issue. CVS still owes me for medical costs that I paid in HI on my vacation. Pharmacist did not want to provide me with meds even though they were ready. The PH CVS in CA told me I could get them at the Longs store in Kona HI. Being a grandmother with two young one's alone on vacation was a much planned event. When I went to get the script I was told they could NOT refill per law on a controlled substance. I was then informed I would have to go to the ONLY open medical office and pay out of pocket $107.00.

I have been a customer using CVS pharmacy since I moved out here to Kansas City in 1991. I have had excellent customer service at the location I used in North Kansas City, Liberty and Independence, Since we moved to Kansas City it has been very trying. They have deactivated prescriptions with refills on them, the doctor had provided 4 refills on 3 prescriptions, after filling them the first time, they came due for refills, they contacted the doctor for refills. The doctor then decides that something's not right and he needs to see me before he will submit these scripts. I pull my bottles out call the pharmacy and am told, "Well those prescriptions have be deactivated." I said, "Why, they are not a year old and they still have refills on them." She said, "I will reinstate them, they will have different prescription numbers but we will get it straightened out."

I called in to have 4 prescription refilled and sent my grandson to pick them up, when he returned he had 7 prescriptions 3 of which I did not need. This is not the first time this has happen. I am in a wheelchair so I don't go too often, but when I do I ask them to open bag so I can check what they are giving me. I now have 260 Diabetic Pills, 260 Blood Pressure Pills and 180 Blood Pressure Pills that I did not order. They should have know that I was not out of these Medication. Why can't I return them? It was the store's error.

I went to the my pain doctor and asked for a new prescription. I’m on ** patch now and it’s 200.00 a month which I can’t afford so he agreed to change the script to **. I called Caremark and it’s not covered. They told me to call the pharmacy, ask them to run it and when it’s rejected to call them back. So that’s what I did. The pharmacist said it wasn’t called in, I said ok and I told her exactly what Caremark told me. I called them back and was told it was never called in so I called my doctor and they called the pharmacy, but I was disconnected. So the doctor's nurse calls me this morning and says the pharmacy called saying my script was there. She just lied to me because she wasn’t giving me the script because I Just picked up the patches May 4. But I never asked her to fill it.

So today I went to the Shelbyville IN CVS and I have to say that my experience was terrible. The lady at the drive-through window was very rude For no reason at all. Did not give me the correct information I needed And when my wife called back at store she proceeded to tell my wife that I was lying about her medication I enquired about. I was very clear when I asked her and she was acting as if she could not hear me. Did not tell me if she had free Prescriptions. Just told me that they all was 11.00 which was no problem but after dealing with her nasty Attitude I was done with it and to make matters worse another time I came there I got one for myself and was charge 10.00 and did not get my meds I paid for like this is Ridiculous Point being made. If you don't like your job you need to quit. Find somewhere else to work.

CVS Pharmacy at 7925 Northwest Expressway Oklahoma City, OK 73132. The pharmacist ** went above and beyond to find my prescription (there was mess connected with my doctor's office - it turned out they never sent anything, but they thought they did) and followed up with multiple departments to get it ready for me. Plus she was super friendly and polite with sweet and positive attitude! She is inspiring example of perfect customer service!

Had a horrible customer service experience at the pharmacy dept. Have called 3 times with no call back from the District Manager. Shocked at how many 1 Star reviews there are. Definitely taking my business over to Walgreens. Wow CVS you just lost a great customer! I have spent hundreds and hundreds of dollars in your store throughout the year. Need to change and/or retrain staff in the pharmacy department.

Recently I made the switch from Walgreens to CVS due to an insurance issue. All seemed well transferring over prescriptions, and the prescription I was almost out of was promised to me by Monday, three days from the first day I went in. I am now going on the fourth week without my insulin pump refills, with an endless cycle of excuses needing to get my doctor's approval for the third time. I am good friends with my doctor and know that she always approves in a timely matter. Whenever I call CVS representatives to get some help in ordering this prescription, I am just passed along to the next person without any results.

The pharmacist named Kristi does not like to give consultations for a NEW prescriptions to customers. I have dealt with her rudeness once before but this was the last straw. I started a new medication and when I realized I hadn't been offered a NEW drug consultation, I requested one. When the pharmacist, Kristi, came to the window I could tell she was in a bad mood. She didn't even give a consultation like every other pharmacist does on a NEW prescription. So I started asking questions and she literally ROLLED her eyes! Who does that?

Completely unable to take down even basic details over the phone. To the point of comedy sketch ineptitude. Spoke to a person who switched around numbers and letters in EVERY SINGLE PIECE OF INFORMATION I gave him! I actually laughed after the 5th time and asked if he was doing it on purpose for a bet, or just for fun. He responded that he can only follow the scripts he's provided?!?!

We also have CVS Caremark and are effectively a captured audience. In short, their computer system is potentially great, but their customer service is overall so poor...this outweighs any efficiency in this system. I take **. Went to 4 CVS stores to be told, "We'll take your name and number and call you when we can have drug." Never heard anything from any of the 4 stores. Learned about the federal regs surrounding this medication. Finally found a good CVS, whose pharmacist actually took time/effort to properly clear me and begin to fill this prescription. In hindsight, seems clear to me others didn't want to be troubled so they just blew smoke to get me to go away. But Janet at Hamilton location (Harford Rd, Balto 21214) was wonderful.

Transferred my prescriptions from RiteAid to the store 841 location, went to pick up my prescriptions and the lady at the pharmacy pick up line was very rude. Told her that I had a prescription card for the scripts, she just told me the price for the 3 scripts was 900.00, I asked about my extra care card and the lady didnt even take the time to look anything up, she just told me that there was nothing she could do, all she had to do was look up my info my the extra care. Can't believe this is how your company trains their people to be rude and not helpful at all. Therefore I have returned my scripts back to RiteAid. It's a shame that you guys run your business this way, your store was closer to me and would have been a lot easier for me.

I am a clinic RN, previously working in Primary Care and now working in Infectious Disease - mostly HIV care. After years of dealing with CVS, I have started recommending my patients use another pharmacy if possible. Unfortunately Anthem Medicaid in Indiana is contracted with CVS so many of our patients don't have a choice. I can tell you that all of the customer complaints below are true. You may or may not be aware that HIV is very manageable now as long as patients take their cocktail of medications as directed. All HIV treatments are a combination of at least 2 drugs. Sometimes this is in the form of a single pill. Sometimes patients have to take 2 or more pills daily. Patients should NEVER take only one HIV drug. Persons infected with HIV today have normal or near normal life expectancies IF they take their correct combination of meds. Unfortunately CVS does not make that easy for our patients.

Manhattan Beach CVS Pharmacist needs to have his head examined. I called to get clarity on an rx that was to be filled today, but wasn't, and a reason why, The pharmacist began to explain that it was called in by the doctor, 3 days too early, instead of 2. I told him that I have a flight Wed. am and need to have this filled. I then mentioned that I've often had my meds filled 3 days early and to please look up my history to see. He didn't reply and I thought he was looking it up but after a while I heard his voice, talking to someone else by name, and then listing each of their medications, etc.

They are not even one star!!! First off the pharmacy is incredibly rude. I can't say that enough!!!! RUDE. And don't bother trying to talk to the store manager. He is just as rude and does not even know the District Manager's name. Which if I am not mistaken it is on the wall with a picture. This pharmacy has given the wrong medication more than once to my father. How dangerous is this??? Very considering the meds they sent him home with. A bottle with someone else's meds in. And thank God he did not accidentally take it since you can't hardly mix anything with his meds. They lie all the time to him. Telling him you can pick it up this day and turn around and when he calls to get it they say, "Nope sorry. It will be this day." Most of the time they do not even have his meds in and he is waiting.

I have repeatedly told CVS that I do not want any of my prescriptions on their auto-refill program. Despite this, my meds routinely get put on back on auto-refill without my authorization. Today, I stopped by the location I always use to pick up an auto-refilled prescription and the pharmacy member told me they didn't have it. I asked him how that was since I had been getting texts for several days to pick it up. He pulled up my information and told me it was at a different location. I asked why it was filled at that location because I NEVER GO TO THAT CVS.

I recently agreed to have CVS synch my prescription dates so that I could come for them all at the same time each month. The program made sense; however, it had devastating unintended consequences and was also poorly managed by CVS pharmacy staff. The program works by giving you a partial order of any meds coming due in < 1 month, THEN INVALIDATING THE REST OF THAT PRESCRIPTION. They follow up by FAXING your prescriber asking for a new script. This happened for me with 11 drugs, 4 of which came from my psychiatrist -- who was out of town for 3 weeks without access to a fax machine, and whose practice is solo, with no supporting staff!

My aunt received her prescriptions by mail for years from CVS. Last September, she had to be moved into a care facility. We asked CVS to stop sending prescriptions at that time as we wanted to use a brick and mortar pharmacy close to our home. However, CVS will not stop sending orders. They are going to my aunt's old address and disappearing. We did not furnish a forwarding address because we didn't want the prescriptions. My aunt's credit card was closed, because we didn't want more prescriptions. But CVS, regardless of repeated requests to stop sending medications, continues to send them. We are not receiving them. We have no idea where they are going, perhaps being kept by the current tenant.

We always get such wonderful service and professional advice with concern from the pharmacy staff of Elizabeth, Larry, and Ashley, at the Target CVS (Brookwood Village, Homewood, Alabama, 35209), Store Number 17642. For example, last month, 03/21/2019, they had all our prescriptions ready right the moment we got to the checkout. We highly recommend others to let Elizabeth, Larry, and Ashley, at the Brookwood Target CVS Pharmacy be their family pharmacy too. Please forward this compliment to the superiors of CVS Pharmacy because we really appreciate and say thanks for the fantastic service. Thanks and God bless! Mark

I was at CVS store on 1301 N Dixie Hwy, West Palm Beach, FL. Around 9:20 am this morning, I was shopping for toothpaste and also some snacks when a manager with black shirt that had CVS Health on it, he also had grey hair and glasses, was following me at every aisle. I know he was watching me 'cause when I went back to the same aisle, he went back where I was. And also the cashier was seeing where I went to. Smh. I never stolen everything from that store, I try to be a good person, but people like that make me not want to shop at CVS no more..

Pharmacy manager needs to go back to school and refresh her customer service etiquette. I have never been talked down to with such arrogance in my life. She has the attitude that she distrusts anyone filling a prescription and she knows more than the prescribing doctor. It's sad when an employee of a big pharmacy like CVS thinks she can treat anyone disrespectful. Will be surprised if there will be any feedback on a complaint like this because it just seems the (I could care less) prevailing attitude will never be addresses. It's in the DNA of CVS to not care about patients or customers. I'm taking my business to Walmart or Kingsoopers to see if I can at least be talked to like a 61 year old. Not a 2 year old!!! Morgan ** should not be the manager of a school of ants. Steve.

I went to CVS to pick up prescription after recieving text message they were ready. Drove 20 miles to town. Drove thru drive thru window. No one came to window even though people were inside pharmacy. Finally drove off. After more texts to pick up prescription I tried again. Same thing again. Done this 3 times in one week. No service at window. Went today 4-22-19. Again same thing. Long wait. No response. If this keeps up I am going up the road to walgreens. Either lack of employees or sorry employees.

CVS claimed more than once this past month they would follow-up on ** prescription and never contact me back to alert household brand name was no longer available nor did they follow-up on prescription with caregiver/doctor. We are now out of diabetes med for days and when we call back in goes back and forth in a never ending circle that care provider never followed through or declined prescription when they did not. We only find out after numerous calls back to CVS. Does anyone pay attention to customer needs? Does anyone care to call us back? CVS Pharmacy at 11000 Creedmoor Road Raleigh, NC 27614.

My local CVS has not been able to obtain my blood pressure medication for over three months. I am forced to go out of my way to another CVS that's miles away just to pick up one of my 4 prescriptions. Of course, neither branch is able to pick up or deliver to each other due to different manufacturer accounts. You would think that the patient would be their priority in these cases since they actually have a delivery service. It's frustrating enough to want to change pharmacies to the traditional mom and pop store where you feel you are their main concern.

I have an elderly dog with severe storm anxiety. In the area we live we get a lot of afternoon and evening storms some in the Spring and lot in the summer. Last year I was given a prescription for her for ** with 3 free refills. I filled and administered the initial prescription as needed but not the refills because the quantity on the original prescription was more than enough and I let the refills expire. In January we replaced our entire 1st floor due to pet damage last year in large part to this specific issue. We had another storm recently and at a vet appt last week I asked for a new prescription. The same quantity and refills were given but again the initial prescription is more than enough and I don't anticipate needing the refills.

I have been stuck with CVS Pharmacy, 51st and Folsom, Sacramento, Calif. for a few years. I am on the same medications for an autoimmune disease and psychiatric mood medications which require a new script each month. This pharmacy never seems to be able to have the medication ready on time. So after a very heated discussion with the staff I decided to move to a closer CVS pharmacy. No surprise there. I am told I have 5 medications ready for pick-up. I go to the pharmacy to pick them up and I am told that 2 are not ready that they received 5 days earlier. 2 are "new" - not really, they require a new script each month, but the ** and the counter says, "The pharmacist is at lunch, you will have to drive all the way back."

I have had issues with this co. that I have NEVER experienced before with any co., over and over. Their system is really flawed: Background: my previous insurance companies did not consider my particular drug to be specialty, but since I unfortunately, regretfully made the decision this year to use Molina (do not use Molina, even if your insurance broker recommends them), Molina insists that this drug is “specialty” and I have to get it from CVS Specialty. I tried having it delivered but because it requires refrigeration, this little vial was packed in a huge box of Styrofoam and ice. That was too much for me to figure out how to recycle every month so I chose to pick it up at the local CVS specialty pharmacy, which is not far from where I work.

Changed my daughters insurance to her father's (who goes to a different pharmacy—SMART MAN!), she no longer had my insurance ONLY her fathers. I made your 4121 Monroe st location in TOLEDO, OH aware ASAP. The store “inactived” her old insurance, why you didn’t remove it from her account/ profile is beyond me and would’ve prevented these incidences.

Information was passed by insurance approving medication, CVS sat on processing this causing a 2nd reschedule of my infusion which is time sensitive when it is needed. Called, was told they would call back, nothing, put on hold for escalation department. After 10 min it was dropped. More and more time on hold still no resolution. People using them do not choose so, insurance company chooses for you. At this point I believe CVS Specialty Pharmacy is used because their service reflects their price, LOW. If anyone has the choice, do not use their services.

CVS Specialty Pharmacy. The worst Customer Experience I have ever had. Started my calls today at 10.15 am. Spoke to the Escalations Dept. They referred me back to my Dr. for a new prescription because the existing couldnt be transferred that they have on file. My Dr. Sent that over at 12.00. I have been on hold since 12.15 trying to speak to a representative. Now 4.00 pm. Almost 4 hrs of being on hold and 3 calls to the same dept. So I am currently out of medication since yesterday as they can no longer process the script at the store. I can't get anyone to pick up the phone at specialty. The first line customer support can only transfer calls to escalations that are too busy to answer any calls. Their policies state you can't speak to a supervisor till you speak to escalations.

I just got out of the hospital and went to a CVS pharmacy in Vincennes IN on Hart Street because we don't have a 24 hr one in my town and I wanted to get started on my antibiotic immediately since a small scratch had turned into a wound the size of my fingertips. It took 20 minutes to get to my prescription to them. When they finally got to us I clearly gave them my name date of birth and insurance. First time they had to put me in system it would take about 30 mins but needed to keep my card to register me. Left came back and waited another 90 minutes and as they were getting my medicine they asked if I used to live in West Virginia. I said, "No. I've never been out of state." They filed my insurance under someone else and another 20 minutes later tell me my insurance is wrong. It's not filed for the wrong person. I need to call them to get a new card.

The local pharmacy for me in Lewistown, Pa is terrible. It is constantly out of stock of medications I really need to function. The head pharmacist in the back is VERY rude, and VERY sexist. He is a bow tie wearing, power hungry, Napoleon completed, balding, insecure, shameful excuse for a human being. He constantly puts his fellow FEMALE coworkers down, denying them bathroom breaks, lunches and more. He needs to be reviewed and FIRED!!!!

Simply amazing the difference in the level of service between Specialty Pharmacies! For the part 5 years, we have had absolutely no problem at all, refilling a specialty prescription. But then again, we weren't forced to use CVS Specialty. Now, with CVS Specialty, it takes no less than 21 days of calling each and every day, often on hold for HOURS, just have each department blame another department. Why must we go thru this EVERY MONTH, just fix your system! Just because my husband is over 65, do not automatically assume he is on Medicare. The Escalations Department has been no help. So far today, I have been on hold for 1'27" waiting to speak to a supervisor. This is customer services at its finest!

I think it would be easier to get the President on the phone than it is to get CVS staff on the phone. When I call the pharmacy to ask about or to check on a prescription, they don't answer. I've waited 35 minutes before, just listening to that stupid call waiting music. Nobody answered. It was within normal business hours at a time when the store (if I go in) isn't busy. I have to drive over to the store and talk to a pharmacist face to face to learn anything about my prescriptions. I don't have any issue with their cost or with with the actual staff themselves (They're always incredibly nice when I go into the store) but the customer service is terrible. I should be able to call and check up on a prescription without sitting on the phone for half an hour... but I don't even get an answer after half an hour.

I was trying to get my daughter's prescription filled, which I had a coupon for that allowed me to get the medication for $10 if they bill my insurance and the manufacturer of the coupon. The clerk at CVS tried to put it through the insurance and the coupon and could not. They said, “Either you have to pay $125 through insurance only or $100 through coupon only, which is what you pay with the coupon if you don't have insurance.” After multiple phone calls with the insurance company and the manufacturer I found out that the problem was on CVS side, and tried to get the clerks at CVS to call help desks of the manufacturer and then their own CVS help desk.

I wrote off CVS a long time ago. Service is typically slow everywhere. The cost are often much higher. It isn't always easy to transfer prescriptions between stores. I have used a few times when I use their clinic, that is the only time. I also have a real issue with the fact they are entering these deals with insurance companies to be the only pharmacy that insurance will cover getting filled at. This is just wrong on the ins co and CVS. Greed is an evil thing. I use Walgreens. They are not the cheapest, that would be Walmart but the service is great. They answer your questions. I get the prescriptions cheaper there than my insurance using my GoodRx and I can go anywhere in the country and walk into their pharmacy and they can refill any of my prescriptions.

We have been CVS customers for many years, dating back to when CVS was Revco, always preferring CVS over Walgreens or other drug stores. I recently had a knee replacement, and CVS would only fill 1/2 of the amount of the pain medication the surgeon prescribed. I am 64 years old and have never had a drug problem or become addicted to any medication even though I have chronic daily migraines. CVS Pharmacy said I had to get another prescription from my surgeon for the other half of the original prescription.

In part of waiting on phone or in line at the pharmacy too long of a wait I can understand. When busy I have been in the store. And there is no one in line and have had to wait until they are finished. Is there some way they could be more efficient?

CVS Pharmacy corporate has taken upon itself the authority to deny medically necessary prescriptions from a licensed physician which are also authorized by Medicare. They have decided to limit non-insulin dependent patients to testing once a day. I have been a diabetic for more than 10 years. I have kept my sugar well-managed by testing three times a day and adjusting my medication. As a result I am non-insulin-dependent. CVS now has a policy it will not fill prescriptions for blood testing three times a day by a licensed physician and approved by Medicare. They have decided the diabetics can only test once a day. They are acting as if they have a greater competence then medical professionals. I would strongly suggest that anyone doing business with this company find a new pharmacy before they start to interfere with the distribution of your medicine.

We have been fighting for over 3 weeks to get my husband's **. The doctor's office and CVS point fingers at each other while we are stuck in the middle. I have had enough of your lack of compassion. Arthritis medication is not an addictive Opioid that needs to be kept from patients who need it. He has had this medication for many years. If there is another company who can fulfill our needs I will find it. Stop pointing fingers. My husband's joints have already started to return to their prior state. Shame on you.

Trying to set up an account and get follow through from company is ridiculous! They say one thing and do nothing resulting in late deliveries of promised medications... consistently... No one calls when they say they will and my doctor's office is constantly having to call to get anything done! This service is horrible!

I contacted the CVS pharmacy in my hometown and they instructed me that I could transfer my migraine medicine prescription to their location in Punta Gorda Fl so I could pick it up while I was on vacation. I did as instructed. I picked up one refill without incident but when I tried to have another refill filled at this same location, it said I did not have any refills remaining. So I called the pharmacy and a woman looked it up and told me I did have refills but the medicine was on order and could not be picked up until the next day after 5:30pm. I told her that was fine as I just wanted to make sure I had enough with me as we were traveling for several weeks.

I just had my surgeon and their office told by the pharmacist she was gonna report the doctor for prescribing me pain medication. I have had 27 surgeries in 3 years and I have been lied to every single month by one specific pharmacist who is anti opiod. She questions and interrogates me and my surgeon. She lies and states a pain med is out of stock and it has to be ordered and I call the next shift pharmacist and he's like, "That's so weird. It's right here on the shelf but not checked in."

It's bad enough that you don't get your prescriptions filled on time and that you have to wait in line forever to pick them up but now you cannot get pain medications filled at CVS. They must first question your doctor to determine whether or not they want to fill it. It is the most outrageous thing CVS has done yet. Questioning patients about their medical history without any knowledge of their ailment, injury, current condition or level of pain. This is not information my pharmacist should know which is why I have a doctor who is medically trained to treat my condition.

Our CVS in Olive Branch MS. on Goodman Road is great. So if you're looking for a complaint go to another review! This staff treats of all their customers with respect and serves us as fast as they can. They're busy because they're good. I'm over 65 so I've been to all the Pharmacies in the Memphis area just like all of you and I choose CVS! I tried to buy them lunch but all the manager (Katie) just asked for a review. So here it is 5 of 5!

CVS is publicly declaring their intention to play a bigger role in patient health care. I have read several articles recently about how they are revamping their stores and marketing themselves as partnering with patients to manage chronic illnesses. All of this is good, however, my experience with CVS customer service tells me that the last thing I want is CVS to be more involved in my or anyone else's health care because they do not seem to care how customers are treated. You can't really talk to anyone with any authority when you call to file a complaint, and I have found that the customer service agents will tell you anything to get you off the phone.

I was required by my insurance company to switch my prescription to CVS. I was told in the letter to go to caremark.com/movemymeds. On the several attempts to create an account to make this move, the website will have a message saying "one moment while we process your request" with a spinning circle for HOURS. I have tried this over the course of several days and have had no luck. This has been a very inconvenient and frustrating issue. I should be able to do this online independently, but I have been forced to try contacting the doctor who prescribed it to move it for me. I'm disappointed with the website and that I have to switch to less convenient location for me. I am planning on moving soon so I don't want to use the mail ordering option.

I regret giving my doctor CVS as my pharmacy and need to change that! My recent visit confirmed my suspicion which is that they are poorly organized and seem to run around with their heads cut off. I have been called numerous times stating my script is ready but when I get there and stand in line for 30 minutes or so I learn that they will then begin filling my script. This wastes my time and so I will be changing to a different company.

CVS is perennially understaffed. Wait in line over 1/2 hour or more. Next door at Safeway pharmacy, I stand I shorter line and get served quicker. Moving Rx to Safeway. Military mail order is simpler.

I submitted written complaint(s) to CVS Customer Service re: CVS Store#5286 shorting the same medication 15 pills, 3x in the span of a year, for a level IV controlled substance Rx. I only receive emails advising CVS Corporate are looking into my complaints, but nothing more. Of course I was questioned each time by the pharmacy like a drug seeker. So the 2nd time this happened, I irately asked the Pharmacist how do I STOP THIS FROM HAPPENING, and she suggested I count my pills at the counter before leaving the pharmacy (not embarrassing at all) because in her words, "someone is taking pills." Ya think? The 3rd time I was shorted my medication, I counted my pills at the counter, realized I was 15 pills short again, and watched the Pharmacist thrust my medication at the Pharmacy Tech and say only, "these are short." Not, what happened or Was the count verified?

I like CVS because it is in my neighborhood and the staff is friendly and knowledgeable. The pharmacist answers my questions relating to my prescriptions and the interaction they may have with supplements.

I am a metastatic cancer patient who suffers from chronic pain. I am diagnosed as terminal however I have been holding up my fight for several years. I have and still am covered under AVMED insurance. I used to pick up my medication from a super great family owned pharmacy up until AHMED dropped this pharmacy and I was sent to CVS. I had a problem with CVS selling out my ready to pick up prescriptions in the past and I was weary about dealing with CVS again. But, I had no choice. So, my husband and I met with a manager of CVS store #0637 in Miami Go. He promised to hold the medication once my doctor emailed the prescription. I went online and logged in to CVS. So, I can see when my prescriptions would be ready for pickup.

Cheap Generic Medication being pushed onto the consumer. I cannot take the medication (generic) drug changes. I mean this company is changing medications constantly. I get a 3 month supply of my thyroid medicine, next refill it a totally different pill. When picking it up not a word from the staff, get home I have a little round pill instead of an oblong pill prompting a call to the pharmacy only to be told, "Oh we changed companies" to go back again 3 months later to get an oblong pill again. That's one complaint, the next is the round pill is not as effective as the oblong pill.

Great pharmacy, great service, great staff, very friendly. I get my prescriptions done on time. They have auto refills and call you if you're out of refills and call your doctor if you want. I feel very confident going there.

I have been getting several "pre-recorded" phone call reminders each day for a prescription that is ready. This particular Secaucus CVS obviously had the wrong customer name and number. (I've never been a CVS customer.) For two and one-half weeks I've been trying to call back Secaucus CVS to tell them of this mistake but have gotten NOTHING BUT BUSY SIGNALS! (What if this medication was vital to this poor customer's life and he/she had no relatives?) I even checked to make sure I had the correct CVS #. I called a Jersey City CVS hoping they would be able to link to this particular Secaucus CVS.

I requested at the beginning of the winter season that all my prescriptions be transferred from CVS in Michigan to CVS on Collier Rd, Naples, FL. Daily I take 9 pills that range from blood pressure meds to statins. In addition to the blood pressure meds I must take a water pill to reduce the edema caused by the blood pressure meds. Needless to say I attempted to fill my diuretic only to discover that it, unlike all the other meds was NOT transferred. To add more insult to injury, I was never informed and when asked was told by the dispenser that the pharmacist had a question of my doctor, which my doctor had not responded to. In the meantime I checked into emergency with a case a congested heart failure. My doctor has no record of being contacted by the Pharmacist. A life threatening lie.

I love CVS in my town. The people that work there are happy. I always feel comfortable getting a flu shot or prescription or asking questions. I never wait very long and someone always speaks to me when they see me. Never ignore.

2 Cashiers of CVS Altoona, PA Branch are rude and racist. The name of the cashier in my receipt is Arielle. The Guy Cashier accused me of getting double ExtraBucks in my receipt and embarrassed me in front of other customers in store. The guy cashier keeps on talking about I am trying to get double ExtraBucks in my Transaction but I am trying to get the right amount of ExtraBucks because I didn’t get the exact amount of ExtraBucks and It was posted in their Ads that I will receive that amount of ExtraBucks if I buy 3 Irish Spring Body Wash. The same thing happened to my 5 Hefty Trash Bags. I didn’t get the right amount of ExtraBucks.

I have been using CVS as my pharmacy for many years. I just moved from MA to PA and the transition was seamless. Still getting to know the PA CVS but the pharmacists in MA were very knowledgeable and helpful with questions.

My prescriptions are auto-filled. I receive the recorded message that the order is filled and ready for pick-up. This is my third time traveling to the store to pick up the medicine and get the same response. They see the order has been filled, but they can't find it. I then have to wait to have it refilled again. This gives me no comfort that things are running smoothly behind the counter. Looking for another pharmacy to transfer my records too. Sad state of affairs.

I'm tried of waiting 4 weeks to get my meds. You guys are supposed to have it ready with it promised and you guys never do and never answer the phone and the store number is 4878 in Dothan, Al. When I find another pharmacy I'm going to it. Thanks.

The pharmacy staff is always very friendly and helpful. They always greet me with a smile and they are always willing to go the extra mile when it comes to assisting me. They are always willing to call my doctor and assist me with obtaining the information needed to get my prescription filled.

Overall my experience with CVS is good. Their staff are friendly and willing to help. Their automated text reminders are a nuisance. You can select STOP, but it will not stop and the messages will continue for several days. In addition, the reminders do not always follow your verbal instructions. For example, I have asthma and use my emergency inhaler as needed. Therefore, I do not need to schedule this medication. I still get text messages. The system needs to be adjusted to allow for medication that is not needed on a daily basis.

I had been getting my prescriptions filled (pain medications as this is work related injury) at my local CVS pharmacy. I was receiving mild pain medication such ** 5/325 mg take 1 tablet every 12 hours as needed. Now mind you I would sometimes have so much pain that I would have to take 2 tablets (making it ** 10 mg). My surgery for my neck (C4-C7 anterior decompression and fusion) was bumped up sooner date all within a few days prep time. Surgery was successful but very painful. While in hospital I had to be given ** along with ** 5 all together just to alleviate the pain. I was discharged home on new prescription for ** 5/325 2 tabs every 4 hours.

CVS...always CVS. Don't ever go to the one in Baytown on corner of Garth and Birdsong. It could take up to a week to receive your meds. By then you'll be deceased. I have patients to pick up for and they really have to have this medication just to live and they still have to wait days. All it takes is 24hrs to die people. Come on. Do better. I think they are the ones to depopulate the world in disguise. Pay attention people.

CVS is okay but I feel that their automatic refilling policy has caused me to have more medicine than I need. I also wish they would have all of my medications filled at the same time. It is often congested where they are located and not easy to drive out of. Also they have long waits in the store.

I wish I could like CVS, the people there seem like good people but they don't stock meds. Their online system fails daily and it is slow as hell when it works. They don't offer delivery. They will improve nothing until Amazon forces them to. They buy all the competition instead of rising above it.

Went to CVS in. Waynesville, NC. I was there to pick up a prescription. I am disabled and it took over 30 minutes to obtain it. I waited in line over 10 minutes to pick it up. When I presented my Good RX card I was told you go to another register. I waited in line again over 10 minutes. After that was told to go back to the original pick up to register. Once again I stood in line for over 10 minutes. This is absurd!!! When I talked with the manager he was very mean and negative. I will NEVER use CVS again and will post on social media so no one has to go through this!!!

Online listing of scripts and refills as well as robocalls are often wrong. Having pharmacy run out of drugs near the end of the year and then substituting more expensive drugs (after calling the doctor) is unconscionable. They have become too big, resulting in long lines and errors.

This pharmacy is the most expensive in town. My co-pay using my insurance on ** Shampoo was $45. The pharmacy person didn't mention any coupons or discounts when I said that was very high. I left the drive-through - went home and checked GoodRx and found the same thing for $20.31 from Frys. I called CVS and was told they would take the coupon. I took the GoodRx coupon to CVS this afternoon, yes they would take the coupon and charge $30.31 - $10.00 more than Frys. I called Frys and asked them to call CVS and have the prescription transferred to them. I had similar experience with my other prescriptions -I ended up moving them to Walmart saving $45 on one and a substantial amount on the other one. Check your prescriptions on the internet - GoodRX or other coupons to find the best price for your medication. COME ON FOLKS. DON'T PAY MORE THAN YOU HAVE TO.

My wait time is generally 10-20 minutes - on busy days I may have to come back to the store, I don't consider this a negative. The pharmacy holds prescriptions for a good amount of time if I cannot make it there to pick the up. The SMS service is handy. My only negative is that there is a rotating staff all the time. I have not had the same pharmacist(s) for longer than 6 months it seems. The new faces are friendly and are knowledgeable, but it would be nice to have a pharmacist stay at a location. I suppose I am just nostalgic for a time when things did not change so often.

My experiences for a number of years with CVS have been great. They automatically keep track of and message me when to pick up my prescriptions, and if necessary check with my doctors. I can always get explanations from the pharmacy if I need them. They are very polite and courteous, and extremely efficient. I am in a Rewards Program which gives good benefits. The store also has very good sales. I feel the cost for the scripts are quite reasonable.

My particular CVS is fairly well run by the people working there. Of course it is a chain, and the usual chain aggravation exists, such as not enough help, etc. The pharmacy is better than most chain pharmacies such as Walgreens, and the Rewards program does save me money when using their 30-40% off. Overall, I would rate this CVS a 3 and a half.

I have been going to CVS since I can remember and today I show up to pick up my prescription and they say they can't fill it because it's under clinical approval. No one in the pharmacy has a clue what that really means. Meanwhile I'm waiting on my prescription. They had to call it in to a different Pharmacy just so I can get it before I go out of my mind because I am on my last pill. By the way it's a simple thyroid pill.

Absolutely terrible on every level: They don’t answer the phone. They don’t report when there is a delay or problem w/ Rx. They don’t have enough staff. They have given me wrong Rx. They don’t honor Good Rx prices upon refilling same Rx Monthly. They DONT Care if the customer is unhappy! I am transferring my business elsewhere.

I recently received a Drug Recall letter from CVS of ** 100 mg, 50 mg and 25 mg tablets. This recall was issued because an unexpected impurity was found in these products that may cause health risks. I was notified that their records showed I may have received a prescription for ** and I received a complete list of Lot numbers and NDC numbers and Drug strengths Affected. I did not receive much information over the phone however, when I took my medication to the CVS pharmacy (with the recall letter), they checked the information on my bottle as well as recent prescriptions I had received from them. And, informed me that none of my Drugs were on the Recall list. My wait time was less than 10 minutes.

I have used CVS on Rosecrans in La Mirada CA for over 13 years. I have found that they continually provides a very positive shopping experience. The personnel, specifically the pharmacists, provide excellent customer service. They are knowledgeable and professional. It is an excellent store.

I went in the CVS in Humble to buy ** and was told they never heard of it and the pharmacist continues to tell me about her education. That I was pretty well stupid. After all the customers that heard and started laughing at her I walked next door to Dollar General and bought it.

I would like to recommend that all who work in the pharmacy department at 736 Hill St., Griffin, Ga undergo REMEDIAL customer service intensive program. On numerous occasions the staff is curt, angry in tone, elevated octave in speech, unprofessional, and not helpful to the consumer. How can one be angry with a customer at 9:30 in the morning, you haven't given Jesus time enough to work on your attitude yet. It is wise not to provoke.

Had a wonderful experience with Britney who works at CVS pharmacy on Sullivan Road in Newnan Georgia. Brittany went above and beyond her duty. Britney told me I could get a coupon to help save money on my prescription! WOW Thanks so much Britney I appreciate your help!

On 3/8/2019 I called CVS Pharmacy located at the corner of Northlake Blvd. and Congress Blvd. in Palm Beach Gardens, FL regarding a prescription and was put on hold and then disconnected 4 times without ever reaching anyone in the Pharmacy Department. I then called the main line two times to finally reach the Manager of the Store who said, "There is nothing I can do and that they are very busy in pharmacy"! So that means it's okay to hang up on customers I guess! The Manager didn't seem to care at all that I was having trouble getting through to the store. All he could do was transfer me to Pharmacy which again put me on hold and then hung up the call. Unbelievable service. Will NEVER buy from CVS again! Walgreens here I come! Have had much better service with them.

The prices at CVS are 2 and some products are 3 times higher than at Walmart. I am an Aetna-Coventry Medicare holder and I am forced to go to CVS for the Over the Counter (OTC) products allowance. To give some example: ** (equate which is Walmart brand) 20 mg 14 tablets cost $6.98 at Walmart (**); same product but CVS brand cost $12.99 on the OTC booklet (**); ** nasal spray (60 metered spray) $14.99 in CVS OTC compare to $14.96 for 120 metered spray at Walmart (**), and the list goes on. We receive $75 allowance from Coventry for OTC purchase; with that money I would buy the equivalent of $150 or probably more at Walmart. I am forced to go to CVS for my OTC, otherwise I would not purchase from them. Waaay too expensive.

They filled a prescription when I was very ill. My husband picked it up, brought it home and read the "warning" labels on it; then gave it to me. There was NOT a label stating this had to be taken with food and no one at CVS had bothered to inform him of this. Since we had no knowledge of this I had not eaten before taking it. I ended up extremely nauseous, dehydrated and in the hospital. CVS will not respond to my messages/complaints. They should not be allowed to hold a pharmacy license! As busy as Walmart pharmacies are, they always give you a consult and be sure you know how to properly take the prescriptions. That CVS gets away with this uncaring negligence is a travesty.

There is something big going on with Insurance comp and their preferred Pharmacy. I have been prescribed couple of medicine. CVS told me the price is $92 and on providing my insurance it use to charge me $10 for that medicine. Once I did not have a costly insurance, they asked me $75 (with max discount card). I chose to change the Pharmacy instead of paying this huge amount (for an experiment), I found the total price of that medicine is $8.50 in other Pharmacy (Giant). I felt cheated. Insurance is not baring any cost of the medicine. End of the day it's making you pay more than 100% of actual cost (showing a big discount) and CVS is helping them to carry on this cheating by artificially increasing its price 10 times.

CVS in Williamstown, NJ has been my go to pharmacy for many years. I could always depend on them having my medications. In the last few months they got rid of the generic brand ** of ** which I have taken for years. After many trial and errors, I finally found a somewhat acceptable generic by Accord. They canceled that too!!! You lost me as a customer and soon my daughter became you never have her meds either. I KNOW CVS can order the generic I need, they just won’t!!! You will lose many more customers with the sugar pill generic you now offer.

What’s the purpose of offering pay online ready for pickup and still need to wait in line with over 8 people waiting for pickup!!! Ready for pickup in any other place has its own line!!! So why can’t we have it at CVS?

I am not one of those 'review' types but I had to write about this pharmacy because I hope that they will read this and change. Our company went to a new medical insurance which forced us to use CVS or Caremark. It's been one year now and I still am shocked at the service with Target Pharmacy. Not only is the website nearly impossible to figure out, but even though I am signed up on the website for reorder automatically with my phone number it STILL does not send me any email or texts that my medication is ready. I have also given my phone number to the staff at the pharmacy and questioned this, but they check and say they don't know why it is not working.

I have a script for ** to be filled. When I went to pick it up I only received 5 ** pens instead of 15. When I asked where the others are at I was told that all the script was for. I asked them to check back on the last time I received this medication and it showed the same quantity of 15 and I did receive three boxes of five pens each. They said I only received one box of 5, basically calling me a liar. They were charging me $141.00 for these 5 pens. I told them that $141.00 is for 3 boxes of 5 pens for three months, again they augured with me. I called Aetna insurance company and was told by them that my cost for one box of 5 pens is $47.00 1 month supply and $141.00 for 3 boxes of 5 ea a 90 day supply. Final result I didn't receive any of this medication I need. I will be changing all my prescriptions over to Walmart and let all my family, friends and co-workers that if they need prescriptions filled they should consider pharmacy another than CVS.

Doctor sent prescription to CVS more than 24 hrs. ago. I went to pick it up but it wasn't ready. I asked why it wasn't ready 'caus it has been more than 24 hrs. I was told by the clerk "I don't know". I asked her to find out. The pharmacist said that my insurance wouldn't cover it as it was too soon since the last fill on 2/15/19. This is a brand new prescription, never taken before. I questioned him. He said "the more I talk about it, the longer it's going to take to fill it." There were some other words and gestures along with a different excuse that half of it had been filled but returned. 2 lies to my face. I said "keep it, I'm going somewhere else."

To keep it short and to the point... I am a Liver Transplant patient. For the 2nd time in as many months I have run out of anti-rejection drugs. The latest, I get a call on the day my meds are supposed to be delivered saying the prescription has expired and if or when they hear back from my doctor they will either ship or call me. CVS Specialty keeps bankers hours, and is not open weekends. If you do get a live person, expect to be treated with condescending disdain covered in a syrupy sweet tone.

I went into the CVS by my house for the 3rd time in a week to get a prescription refilled and it still wasn't ready. I asked the girl why and she said that they hadn't heard back from the doctor and after 3 attempts they stopped. I asked why I wasn't notified and she said that I should have been. At this time another girl walks over and tells me that I have to download the CVS app to get this information. When I tell her that I don't want to use the app she keeps talking over me being extremely rude. When I get mad about this the pharmacist comes over and says I have to use the app to manage my health care experience and she is beyond condescending. When I tell her that I don't appreciate her tone she says to leave or she will call the police. This is the 2nd prescription in 3 weeks that I have had difficulty refilling. I have used CVS for years. No longer. I am taking my business elsewhere.

So I tried today for the first time the advertised express pickup for the several prescriptions I ordered. Ordering process was great, easy pay, all good. I received the code to be scanned and drove to the pharmacy. There I could not find any advertised express pickup parking spaces. Parked the car, walked in. There are about 7-8 people in line and one person handling the line. Asked around, was told to stay in the line. After about 25 minutes got to the front. My code was scanned and receptionist started to look for medications picking one at a time. Finally all there. Next she told me that something is wrong because my balance is 0. Does not look like she even heard of this program. In any case, major disappointment. At most I saved 30 seconds for scanning of my credit card. Basically whatever commercials say - do not believe it.

I received a message from CVS on my home answering machine telling me my prescription was ready. Having not placed any orders, I contacted them and found out they had set me up for automatic refills on a prescription I had filled for a temporary issue. I later discovered they had also billed my insurance (BCBS) for the medication, which I not only did not request but also did not pick up. It took me at least two weeks of calls and messages to both CVS and BCBS to get them to reverse the order and take me off automatic refills for the medication.

Refuse to follow Drs medically necessary amount of diabetic blood glucose tests strips even though Medicare policy is to with prescription. A company abusing medicare recipients and profiting by not providing proper care!

My prescription was short for 5 pills. Not sure how many times it was short, I have never rechecked. I was wondering why I finished my prescription before end of the month. I got 30 pills for a month. After I picked up my refilled Rx, I got home and counted them. It was short! Accidentally or intentionally, I don't know... Think about it, one million prescriptions = five millions tablets=how many million$$$??? I didn't try to make it big deal but I couldn't feel any responsibility. She didn't say sorry or apologize when it happened. Her voice seemed cold and unpleasant... She said, "I will put five pills for you, just come to pick it up!"...That's it! LOL. Hard to trust CVS again, I would count & recheck every time if I need to use them.

CVS Pharmacy # 4881 is the best of all! Kudos to Kendra, Vicky, Emerald, and Autumn for being the most kind and professionally informed individuals in the business. I am sure that you rarely if ever get the respect, sense of equality or consistent praise from customers or establishment that you so richly deserve but here it is from me! (Not going to any other location in spite of us not living near here anymore.)

I get the same meds filled every single month at CVS, due to my insurance. I am battling cancer and I am on pain meds, every month they never have it in stock. 1 month I had to wait 20 days, I was in so much pain, it made me vomit. Then they will say they never received my electronic script even though Dr office sent me a screen print showing it was received and they confirmed it. Then they would say they deleted it by mistake. I have to go through this stress every month, jumping hoops. The only time they were really helpful is when I received someone else's pain meds/script in error and I contacted them and returned it.

My husband had oral surgery today and was in excruciating pain. I dropped his RX off at CVS, they told me a 2 hr wait. Waiting... waiting...still waiting (in the store might I add)... still waiting. Over 2 hrs still not ready! Joke!!!

I hate that my medical insurance require us to use CVS Pharmacy. The pharmacy and pharmacy techs are very unprofessional and rude. On several occasions I have tried to get prescription refills and they were supposed to contact me via text and did not. I drop off prescriptions before work and tell them I want them same day. Go to pick them up on lunch break or after work and the prescriptions are still not ready. I called this evening at 8:24 to see if they received my prescriptions yesterday and to see what the cost would be and they did not an answer for 24 minutes.

My prescription was sent into CVS 1150 NE 26th St Wilton Manors FL 33305 on the 27th of January 2019. I was a little early so it was scheduled for February 8th 2019 to fill. Well lo & behold I call the pharmacy on February 11th to pick it up and the pharmacy tech and pharmacist said, "There is no prescription here for you" and I replied, "That's impossible because my Doctor sent it electronically so how can you possibly lose something that's sent from computer to computer." This is not the 1st incident but this is a medication that I need not want and it seems like every time I need to refill or a prescription is sent in by my doctor there's always a problem with this CVS.

My wife has been a brittle Type 1 Diabetic for over 30 years. Her endocrinologist has always prescribed enough test strips for her to help her keep herself on track as much as possible. Recently we were told by CVS that they have a new agreement with Medicare that would only fill scripts for Type 1 Diabetes up to 3 test strips per day. The Pharmacist at our local CVS explained this to us as she seemed very annoyed at this new procedure herself. They even recommended other Pharmacies who would fill our script without a problem. We have since had the script filled at Walgreens and we no longer be doing ANY business with CVS. Hopefully their shortsightedness will cost them long term profits.

Nasty and impatient customer service. Each time I come in and talk to them on the phone I am met with impatient attitude and just horrible customer service. I used them because of the location convenience but to be honest using them is no convenience when you are treated so badly by customer service. Use someone who treats you right.

I have been trying to fulfill a necessary prescription for my seven year old son since Monday afternoon. My wife called in the Rx between 3:30 pm to 4:00 pm on Monday (2-4-19). She stops off today after work today between 5:30 pm to 6:00 pm. The prescription is not ready and they tell her it will be another hour. She calls CVS around 7:30 pm to 7:45 pm and they tell her twenty more minutes. I wait until 8:10 pm to 8:15 pm to leave. I get there and wait in a line with four customers ahead of me. I meet a guy behind the counter and he apologizes about the wait and being slammed, but says it will be another ten minutes. I am hesitant and give him the stink eye, but I say no more and browse the store. He tells me that he will make my prescription a top priority and will expedite me. I get bored of the store and pace around the prescription desk again.

CVS, price, convenient. Can order online and pick up at store. Good parking, fairly close by. Pharmacy is very good, helpful salespeople, clean and easy to find everything. I have been going to CVS Target for many years and have been very happy with them.

I picked up my 90-day ** 40 mg generic from CVS pharmacy. When I got home and opened the pharmacy bag, they had given a different pill from different mfg. I called and asked to bring them back and get my regular generic RX that is been taking almost 2 years. I was told I couldn’t return RX after leaving store, and they no longer carry the other brand. Started taking new brand, and have been losing my voice, sore throat, burning, feels like something lodged in my throat. This medicine does not work! Called the pharmacy, asked them to replace. Was told they need new RX from Dr, and I would have to pay $400 out of pocket. Contacted my insurance, and they are allowing a refill at Walgreens, and will pay for it. Never use CVS again.

Waited two hours for a prescription of generic **. Plus they all of a sudden don't take prescription discount cards. Got home and took my medicine and it didn't work. Next day took the medicine three times like I'm supposed to every day and still no effect whatsoever from the medicine. This is the CVS in Tulsa Oklahoma at 71st and Yale. They basically gave me a sugar pill and charged me $85 for it. I only went to CVS because my regular pharmacy was out. Never again! I only have to pay $43 for the regular generic that actually works at Walgreens. This is robbery!

On 2-2-2019, I walked into CVS in WARREN, RI. I asked to speak to pharmacist and that I need some help with getting a few vials of ** inhalation solution for mom's nebulizer treatments. Little did I know, she was the pharmacist. So I explained we thought we had 1 more box, but realized we did not. We only had two vials left and was insufficient to cover the weekend until we can get doctor to call it in on Monday. I explained this to her and that I tried the doc's answering service and got nowhere. She said she can’t break up the box to give me a few vials to hold mom over until Monday.

I spend over 80$ worth of beauty products! As proof on my receipt! That 5 off 25 was send to my card, cashier didn't take it off! Called corporate 2 days later. They were helpless and mean af! I had a up to 5$ CVS brand snacks only. I got the 5$ prunes 18oz, cashier made it 2.50 which is 50% off **! It's supposed to be free. Zero $ but receipt shows me she made it 2.50! Called corporate, females there were rude as **! Helpless as **! I hate rude people! I was supposed to get back 4$ extra buck for buying 2 Colgate toothpaste which I did! Evidence on ad! But my didn't print! First human female ** of the phone was asking too much info about me. How creepy stalker!!

For about two years now I have had a script that I take daily that gets filled every three months. Since inception of this daily med I have had a multitude of issues trying to get CVS to get their act together with my medication. At first it was coming mail order, the very first refill was late by two weeks which I would have had to pay 100% of the cost of if I had my dr rewrite the script because CVS already ran my insurance. The following month it was late again so before they ran my insurance I got another script from my dr and picked it up in store, the following month I receive two 3 month supplies. I just shook my head, what else can you do. Every month it is something. Here it is another refill, I received a text from CVS on 1/9/2019 asking if I wanted them to get my script refilled, I respond yes and follow with a call. Message received. I hear nothing by 24th and down to 3 pills. Call dr, send it over, call CVS did you get it, no one knows anything except wait.

Over the last few months, CVS Pharmacy Website and store pickup has deteriorated from super-fast and accurate to super slow and inaccurate. Yesterday, during our second attempt to pick up the renewal, we waited in the store pickup line 30 minutes for a renewal that had been reordered two times because of inaccurate quantity and number of refills only to find the order again had the same errors. Luckily, the clerk was able to correct the quantity error this time. Currently, we have a refill that the website is showing ready yesterday, but still "In Process". We sure miss the old super-fast and accurate CVS Pharmacy.

I had to purchase a walker for my brother in law. He is a disabled/legally blind special needs adult. He is a large man. Katherine was argumentative. Said she wouldn't sell us the large HVYDTY Bariatric unit because he couldn't push it. I told her that was best for his size. She continued to tell me it was for bariatric people over 300 lbs. And will not sell it to me. Finally I said it is for sale and he wants that one. She took it down from the shelf and demanded I listen to her. We purchased the unit even as she continued to be objective and rude. Her attitude was and always is confrontational every time we have been in that store.

After multiple attempts to call and holding for over 30 minutes l drove to store. While in line I hear phone constantly ringing, recording on their phone saying four calls waiting, five calls waiting, six calls waiting and then two calls waiting, four callers had hung up. This repeated two more times. I get waited on and they said my Rx had not been sent. I call my Drs. next morning, they said it had been sent but they would send it again. Try calling CVS that evening and again no answer. I drive to CVS again, phone still ringing nonstop. I get waited on and still no Rx.

I received two texts from CVS pharmacy saying my RX ARE READY FOR PICKUP yesterday. Today I sat in line behind 4 cars for FORTY-FIVE MINUTES only to be told that they had nothing there for me. I told the lady I got a text and she said it was a refill reminder from corporate. I can read and it clearly said RX READY FOR PICKUP not once but twice! I am not a satisfied customer to say the least!

I am another casualty in the legal need ** denial syndrome going on in Las Vegas. 8 years at same CVS. Aetna my prescription plan uses preferred CVS. January comes and now it’s “we’re out stock”, “it on order”, “can’t say when” etc. Recently I had a CVS pharmacist ** pharmacist tell me he won’t fill it because “he doesn’t think I need it”!!! WHAT???? My horrific burden is that I take and need **. I did just read that though they have right to refuse, they must consult with the prescribing dr before they can deny. NV State Law!!! By the way, I’ve been out, taken no opioid in 6 days! Pharmacists were made aware... This is not gonna get better. Some kind of Pharmacy registers must be created to order enough for their “known customers” that legitimately take these needed medications (opioids). This might increase the amount for the needy.

Was told "If you don't get all your prescriptions here we can't fill any of your prescriptions." I've never seen a pharmacy invent so many "unnecessarily complicated" rules. They enjoy making every transaction overly complicated and inconvenient. My father's Dr. called him in some medication because his appointment was pushed back and the CVS pharmacist did everything in her power to turn us away because he doesn't use CVS for all of his prescriptions. I now know that I will never walk into a CVS again.

I been using CVS for about 8 years or more different states where I used to live and never had a problem until 1.17.2019 CVS at 303 White street on Danbury CT. I been getting a prescription monthly for a weekly injections for 3 years now. Since I switched to this CVS it has always been a problem to get it refill, when the doctor send it they don't call or text, I always have to call so they can refilled, my last prescription was there for more than a week and I find out because my doctor call me to tell me they send it.

I looked online for pulse ox meter & was more expensive in store, and was told they don’t match their online store. That’s a bad policy. I needed it & purchased it anyway as it had $10 in rewards bucks. I went back to the store after I realized it needed batteries, and they said the cash register didn’t accept their own cash bucks. Now they don’t honor their own bucks, which is about accurate as they rarely accept their emailed coupons either & can never explain why. The manager told me to call corporate & refused to honor it. Wow! Done with this company & will drive past them to go to Walgreens!

I called to check on my daughter's prescription and the lady said "I'm not going to fill it". She said #1 this medication can't be cut in half and #2 the doctor isn't covered by her insurance... She said it very hateful. I just said okay but I can't get it off my mind how her tone was... I will never use CVS in Franklin Ky.

Been going in this store for about 6 years. Never once had a problem, not even a slight error in anything. Friendly staff that I actually have fun with and joke with when I'm in there. Not today. Went in there around 2000 hrs on 18th of Jan 2019. Was "helped" by this repulsive young man named **. I asked him why he's got an attitude problem, he says "that's right. I do have an attitude problem, and you didn't even bother to ask me why." I told him it is not my place to give him empathy or remorse or ask him anything about how bad of a day he's having. I went in there to purchase shampoo and a diet soda, that's it. I asked him to call for a manager, and he did and sarcastically said "do you want corporate number too?" I told him, "Heck yeah I want it."

Usually I get all my prescriptions filled at CVS on Curry, which I love those people from there, but CVS from Cristal Lake is terrible, people very rude and unprofessional, very bad. I think that upper management should evaluate better that pharmacy employees.

So, I am pregnant and have had a preterm birth in the past. My MDs felt I should go on a medication to prevent preterm labor. My insurance requires me to use CVS Pharmacy. Well my medication is a specialty medication and can only get it they mail order. I am to take this injectable medication weekly from weeks 16-36 of my pregnancy. I received one shipment. When I called on 12-10-18 to place my order for there next four weeks. I was told that they are currently out of stock but they would schedule my shipment and let me know if it wouldn't be here so I could find an alternate option. My shipment never came, but my Dr office said they had some on hand and would provide me with a shot. I rescheduled my shipment... Still out of stock.

I switched to this store from another CVS that could never find my name, my prescription, or my insurance (all on file). I was personally assured by the pharmacist that this store operated smoothly with no problems. Nothing could be further from the truth. My doctor has called in several prescriptions that I needed the same day. They do not automatically fill prescriptions your doctor calls in; however you can try to call to ask them to fill it, but on 3 out of the 5 times I was on hold for over 30 minutes without anyone coming to the phone. Once, I set it on my desk and was on hold for over 2 hours (no one ever answered). So then you have to go to the store, stand in one line and tell them you need it filled and then be told you will have to come back another day to pick it up unless you are demanding. I have stood in line for over an hour and watched how badly they treat each customer.

CVS Pharmacy review I posted elsewhere, Store in Fort Pierce, FL. Corner of Midway Rd and U.S. HWY 1. Due to a change in health insurance, I learned my usual pharmacy wasn't covered. However CVS Pharmacy WAS. In fact, it was the main preferred pharmacy, as CVS Caremark was a contracting subsidiary of my insurance company's pharmaceutical benefits. Of course I switched from Walgreens, (after 10+ years) to CVS.

I was asking what the worker (ANITA) meant by I have to wait or leave and come back for my prescribed pills I got from the ER, and she goes, “YOU WAIT OR LEAVE. YOUR PILLS ARE NOT READY” in a very rudeness manner and I personally work in customer service and know that’s not a way to treat a customer whether you’re irritated or not which she shouldn’t have been because she had no reason to be. I’m very disappointed with how the worker spoke to me and I ask that she be talked to about her customer service skills that she doesn’t have! Her name is Anita or Arita. Works at the old Philadelphia Pike in Lancaster PA.

Unfortunately, my insurance only allows me to use CVS as my pharmacy or I would have changed by now. Either they are out of stock of my medicine, but then don't tell me until I get there or instead of telling me that my prescription is too early to refill they call and tell them I am trying to get my medicine early. I go by the date it has on the app. It will say available for refill ON "this date." And that is what I choose. I am not just selecting a random time. Then, they lost my husband's medication twice. "Lost it." They try to treat me like they are my physician when they are not. I know they are as educated as doctors, but my doctor knows how many medications I am to take and why. I don't need a guilt trip from CVS because I have lupus and severe anxiety and take what I have to.

CVS Pharmacy has been a nightmare experience for me, from Maryland to Florida and even New Mexico. They're always slow to fill, going hours and even days after the promised time. I take a hormone medication for endometriosis, which requires me to take it at the same time every day and it was always filled late, causing me to have painful cramping and withdrawal bleeding. They seem to constantly be in short supply of my antidepressants and you only find out after going to the place in person. No one ever calls so you can transfer the prescription. I have yet to encounter a pharmacist or staff member that doesn't have some sort of attitude. It's a shame I need a national chain because I travel or I'd use someone else.

I have used this pharmacy for years. It is my primary pharmacy. I used them in early January 2019. I was on hold for 20-30 minutes on the phone. I checked online to see if my Rx was filled. It stated it would be ready by 1 PM. I went there at 3 PM and it still had not been filled. They were working on the day before Rx. The pharmacy was a disaster. Bins all over the place. They told me it would be another hour. I went home, about 10 minutes from the pharmacy and received a text stating my Rx was ready. They are so short staffed and not meeting the needs of the public. Horrible. Horrible!!! I am considering changing pharmacies. If they need more help, hire more people. I have heard this from other people and thought they were wrong. They are not wrong. Never had this problem before. Management needs to get their act together. They are doing a terrible job!!! Awful!

I have gone to the same CVS pharmacy in Eldersburg, Maryland for years and 3 weeks ago I went to drop off my ** prescription. I was told it was too early plus they were out. I returned when they told me to the next week and they were still out. I went back the following week and they were still out but said it may be in the order they were getting that day so they held my prescription and said they would call me. I never received a call, I called them 3 days later and they did not apologize or have the **. I asked if they knew how much longer it would be, they did not know and returned my prescription. I feel like waiting 3 weeks for a common drug I get filled every month is very poor customer service and poor management.

If I could do less than 1, I would! I swore off CVS 17 years ago when a pharmacist argued with me that my prescription for ** was for my diabetes. She said it wasn't. What? Target made the mistake of having CVS be their pharmacy. I thought give it 1 more try. Will NEVER go back! The last straw was I called 1 1/2 hr before I needed to stop and get my prescription. They said no problem, it will be ready. I got there and they said, "Oh we are just starting it." It took less than 10 minutes to fill. That may sound trivial but that is after every time I try to fill a prescription there is an issue. Their rewards program, a farce. After over 40 prescriptions being filled I have not once received their so called coupon. GO ANYWHERE ELSE BUT A CVS!

I stopped in to get medication that I always buy at CVS target and able to get three boxes at a time per Ohio laws per month. My entire family uses the ** allergy and sinus as this works best for everyone in my family. Never had an issue from any store until I came across this pharmaceutical lady who has no clue how to do her job. She was rude and decided to take it upon herself to tell me how many boxes I can buy when I explained to her how all others scan all three boxes and I pay for all three. She decided to tell me that is not how she needs to do it and can only scan one at a time. I would not want her to fill ANY prescription for me! She has no clue what she was doing and when I told her she should maybe find out how to perform her job correctly she was making rude comments. Never have I had such a rude experience in my life!

The CVS Pharmacy in Deer Park Texas has pathetic customer service. First they very seldom have any drugs in stock to fill prescriptions with. Late in December my wife visited the urgent care center in this pharmacy and received a prescription for an eye infection, when she stepped next door to pick up the medication she was informed that they were out of the medication and would need to order it and it would be in the next day. She told them to forget it and went back to the urgent care and requested a paper prescription which she received and took it to Walgreen's who filled it without any issues. Then two weeks later we received a call from CVS saying that the original prescription was ready, we hung up on them.

Our oncologist’s office insisted that CVS Specialty fill the script for my husband’s ** which he needed for his chemotherapy. There was no explanation from CVS about charges. Husband is Medicare and we have a Plan B supplement through AARP. For whatever reason Medicare denied the charge and we were asked to pay over $5,000 for a 2 WEEK supply. With plan B the average cost to patient should be no more than $600 dollars and websites we researched said that had we taken a script to CVS pharmacy the drug if we had to pay for it, no insurance, the drug would run $1700 for 82 pills and he had received 56! A coupon online would have saved even more money. FYI after many phone calls script was moved to Optum Specialty for next cycle and the cost to us will be “0$”. This company is incompetent and never use them.

I tried four times to get my cholesterol medication filled at the CVS in Scott’s Valley, Calif. The first time I went in and it wasn’t ready. I called the next day and I was told it would be ready in two hours but didn’t pick it up. When I returned a few days later the line was eight people long and not moving so I left. I returned the next day and it was just as long so I left and returned that night. After waiting for 15 minutes I was told the medication still wasn’t ready would I like to come back in two hours? I said I’d return the next day. I called the following day to check if it was truly ready. I waited on hold for 10 minutes and hung up. Today I had my doctor transfer my prescriptions to another pharmacy.

I had such a positive experience with the staff, Eden, Casandra, Winnie and Alex, at CVS in Kalihi on Wednesday evening, January 2. While waiting for my shingles shot, I observed how well they interacted with all the customers, directing them to the right window and answering numerous questions. They were pleasant, patient, caring and service oriented. Eden, Casandra and Winnie were bilingual and freely conversed in both Tagalog or Ilocano, and English, putting the customers at ease while they waited to place or pick up their prescriptions. The Pharmacist Alex, worked quickly to minimize the wait for most who were there after a day at work or eager to get the prescribed medications home to their ill family members.

Pharmacy cancelled my prescription because it was a 30 day instead of 90 day supply. Instead of telling me or the doctor the prescription was cancelled, the pharmacy tech told me "We don't have any prescription on file for you." After contacting the corporate office, the store manager called me to apologize. The tech should have explained the problem. All he had to do was read the screen.