CVS Pharmacy Reviews

Best Covid breeding place ever! Stood in line at the pharmacy counter line with at least 15 other customers while the pharmacy was staffed with 1 person at the register and 6 people fumbling around with hundreds of prescriptions scattered around the small area. I waited in line for 15 minutes and when I finally spoke to the person at the register, I was told my prescription was not ready but she’d expedite things. I was told to wait at least another 15 minutes.

My wife and I, we are 75, could have received a call from the pharmacist that our diabetic medication is finally ready and, having had a good previous experience, I asked the pharmacist by name about every medication if there would be any problems and time if it was better to pick up the order. The next day we were told to come up for 15 minutes and we received part of the order, then we were expecting one more medication. As a result, we were forced to wait for more than two hours and everything was supported by abuse and outright groaning on the part of the staff, especially from supervisor Tina.

They do not answer their phone. People aren't calling the pharmacy to chit chat - we are generally calling to get or give info about life saving or life altering medications. They either leave you on hold for up to an hour and a half before answering or hanging up on you or - they just hang up on you. Unsat! The CVS insurance company and pharmacy monopoly needs to be broken up. Unbelievable.

Worst CVS in Wauwatosa. Ordered my prescriptions online, paid for online, get to the pharmacy the drive-thru is closed. Call the pharmacy and said they were short-handed and could not Give me my paid prescriptions through the drive-thru that I had to come in and pick up my drugs. I stated that I am a high risk for covid. That's why I use CVS drive-thru. She said she couldn't help me and was very rude. Did not offer to send them through the mail. Tried calling back line was always busy or when I got through got disconnected. For being a premium pharmacy I think their customer service skills suck

Absolutely the most incompetent, rude, lazy, and undertrained staff literally anywhere. This CVS incorrectly filed my prescription with an old insurance that I did not even have in 2019 by searching my name through some database only they use instead of running my correct insurance. It took numerous phone calls and 3 days of hassle back then to straighten it out. Went to Urgent Care tonight and was diagnosed with untreated Strep that has spread through my system causing secondary infection and rash.

Booked Covid booster appointment some time in advance. Got to the store early as requested only to be greeting by a sign saying they were out until 13:30, then, after a 20 minute wait, was told no vaccines were available until Friday. Staff were deliberately unhelpful and evasive. This is not the only CVS Pharmacy where I have received negligible, incorrect or timewasting interactions so assume it must have endemic management and organizational problems.

I had my son's pediatrician call in his medication refill on 12/23/31 and received a text from CVS stating that my son's prescription could not be filled until 12/26/21 due to state law. I called CVS on 12/26/21 and asked that my son's prescription be filled. I explained it has been put on hold and asked if it could be filled. CVS ran it through their system, and told me I could pick it up in an hour. When I arrived 2 hours later to pick it up, I was told it could not be filled until 12/27/21 due to state law and that I "should have received a call or text." I received ZERO communication and wasted an hour of my time. This is the THIRD time this has happened. I am considering changing pharmacy companies due to your incompetence and obvious lack of care for your customers. This is unacceptable! I shouldn't have to worry about whether or not my son can get the medicine he needs.

5 Days and still no results. Just a ** show. If you can't supply better customer service please don't offer this service. Your business is a joke and whoever is running this ** show find a job. You're embarrassing.

Customer service at CVS is non existent. Then it is impossible to reach a live person who speaks English to solve your problem. Their website gives unreachable email addresses, their corporate office people reroute your call back to not English as a first language call centers. Do not shop at CVS.

Stay far away from Green Dot and CVS Pharmacy. They are both in cahoots together. Been waiting since October 29th. No resolution so far and no one seems to give a ** to lift a finger to help me get my money back. I handed the cashier $1,000 to place on two different cards and they did not land up in my cards. They wound up giving me a receipt to two different cards that didn't even match my cards when I open up the package when I got home and I'm sitting with the receipt and I'm explaining this to them and nobody wants to help me. Pathetic. What good is a receipt.

I went to VCS Pharmacy at zip code 75063, Irving Texas, to get two PCR test so I could fly out of the country to an international destination, the test is supposed to be ready in 24 to 48 hours, I was not given the results till after 3 days, the test needs to be 72 hours from landing, don't promise what you cannot keep, I will never again go to CVS for anything, I do not trust them, lost my reservation and ticket cost because I had to book a different flight, also CVS charged my insurance for a TEST I did not use, huge scam.

Call at 12 pm, spoke to pharmacist and was told medication for my mom was ready right now to be picked up. At 6 after long day and rushing to get to my 95-year-old mom was told med not avail till Feb - obv mistake on their part and yet pharm was extremely discourteous and rude and sarcastic and this guy brushed me to the side - despite fact it was their clear mistake. Made me wait 30 minutes as he helped others. Was finally able to get two pills I had to pay for until they can straighten out their mistake. This was not the right way to treat a lifelong customer.

Scheduled an appointment for the Covid Vaccine, got there early, 20 minutes later the pharmacist calls me into a dimly lit room with nearly 1.5 cc's of something in a 3 cc syringe. Of course I declined and asked to watch him draw up the appropriate amount from a new vial as this was obviously not acceptable. He declined so I left without getting the vaccine.

Have travel and scheduled PCR Rapid test 5 days before to ensure appointment 2 days before travel. Appointment scheduled for 11:30am. CVS sent email at 9am on day of appointment that my appointment is cancelled. No reason, no options. I tried calling and it's not manned. I texted twice and apparently got people to respond, but no help. They simply said "sorry for inconvenience." Terrible service. I checked and no other CVS within 20 miles of me had open appointments today. I went down street to Piedmont UrgentCare and was seen right away. CVS has lost my business permanently.

Picked up a script just this afternoon for my husband (he usually gets it). He told me it should be no more than $250 - get there & she rings up $286. I tell her that can't be right. She insists it is. So I take it home. Husband says, no, right here (on phone) it should be $255. So he jumps in the car & goes over (within the hour of my purchasing it) & they tell him the cannot give him an adjustment & that they told me that. They DID NOT tell me that. If they had, I would have not gotten it & sent my husband over to pick it up. So, because of this *** WE ARE TRANSFERRING ALL OF OUR SCRIPTS TO ANOTHER PHARMACY CHAIN! *** This overcharge and inability to refund the overage has cost them our business. And we will tell others about this incident.

I’m a provider and I honestly think CVS is taking on more than able to handle!!! Try calling in pts blood pressure prescription all day… 2 days back to back…CVS Linden… Keep holding forever and no pharmacist came to the phone.. I have to hang up!! If you want to act like Urgent care, a clinic or a hospital… You have to take on Labor!!! Whether man or Machine!! CVS you promise supply, so please when the demand is at your door, you should be able to meet!!

On Monday, November 8, 2021, I went to the CVS on 61-15 Metropolitan Avenue in Queens, NY 11385 to get a PCR test required by the hospital three days before I was going to get a Colonoscopy and Endoscopy on Friday, November 12. To begin with no one in the pharmacy was able to tell me where this test was to be done or they couldn't be bothered ... It was a customer who heard me asking and told me I'd have to go through the drive-thru. Fine. I exited the building and drove to the drive-thru. I had to honk my horn to get someone's attention. Well, see-administered the test as directed by the person at the window and was told the results would be available in 2 days or by Wednesday, November 10. I didn't have a result by Nov. 10 or Thursday, Nov. 11 midday. I am now getting very stressed because these procedures has already been postponed previously due to a similar situation.

The worst Pharmacy!!! I should say the worst company you shouldn't deal with!!! The application does not have a link to delete the account and it's horrible!!! I scheduled a covid-19 vaccine at 5:00 in the morning, for 5 afternoon and at 2:30 afternoon, they cancelled my appointment without any reason!!!

I have made an appointment for vaccine at this CVS. I arrived 15 minutes earlier than appointment and checked in with their staff. I was sitting at the waiting area for half an hour and everyone who came after me has gone and they didn't call me until I stood up and complained. I will never go back there for any services. I start moving my prescription to other pharmacy. They won't have business from my family anymore.

Never leave the pharmacy without having counted and verified the pills or other meds they give you. CVS kids can't count and don't read labels. In the past year I have had multiple scripts filled incorrectly and counts that were wrong and always shorting my count. I now won't leave the checkout counter without counting and will ask for a counting tray. Even had a injection medication - wrong size and wrong strength. CVS hires morons and then doesn't train or do any quality control checks! Waiting to hear someone getting hurt or killed due to their stupidity. I have gone into my account at CVS and turned off the automated refills and notices of needing refills. Been to the store numerous times asking for the refill notices to be turned off and they claim they have done this, but not a week or two later and I'm getting more notices.

I have been in the care of a pain management specialist for just under 2 years. I am a chronic back pain patient with a full spine fusion. My doctor called my script in on Friday, but my “fill” date was Monday. I couldn’t get to the pharmacy on Monday due to other commitments. I was supposed to receive a text confirming availability of my script to go get it. On Tuesday, I still had not received the text so I called the pharmacy. After 3 attempts and hang ups, I finally was informed my script could not be filled before Thursday since they did not have it in stock. I expected a text on Thursday to let me know it was filled. I never got one so I called again. It still was not ready. I didn’t get a text on Friday either.

The staff is rude and short with customers. Kroger is friendlier and more helpful. The pharmacy is not responsive to questions and I felt that I was an inconvenience. Will never refill a prescription there again.

The customer service at the Anna, TX CVS is unacceptable. I stayed on hold 2 hours the first call and 1 hour the second time I called and never spoke to anyone. I stood in line in my car for an hour and the precriptions were not in the system. I tried to transfer my scripts almost 2 months ago and they still haven't been transferred. I stood in line an hour inside the store after receiving a notification that my prescriptions were ready only to find out they were never entered into the system. Then the cashier told me to contact Walgreens to do the transfer to CVS even though I filled out the request online 2 months ago. I spoke to Walgreens and they said CVS needed to make the request! So I get back in line to talk to the pharmacist who was rude and complaining about the 500 prescriptions that she had to fill. I told her that I was going to run out in 2 days and now that was over a week ago and the script still hasn't been filled.

This is absolutely ridiculous... I had a tele-visit yesterday which went very well... However I have spent 2 and a half hours on the phone, transferred 7 different times just to receive my doctor's note. Your entire online system is a complete jungle that you need to untangle. it should never have been this difficult to receive my paperwork. Just email it to the customer. That, or figure out your own system, going between Teladoc and CVS 7 times on the phone is ridiculous when the last person I called (CVS customer service) knew it was just a small glitch and walked me through it. Figure out your system CVS corporate... You have failed in your service.

CVS was terrible in every way. It takes forever to reach them by phone. Their phone systems stinks. It does not respond to voice commands or two keyboard commands. CVS totally messed up my prescriptions. I had three prescriptions at CVS and had two of them transferred to another pharmacy where it would be cheaper. When I called CVS to check on the third prescription they said they didn't have it. But the new pharmacy also didn't have it. My prescription got lost in the ether. I had to have my doctor call it in to the new pharmacy, where it cost a few extra dollars but it was worth it to not have to deal with CVS. I will never use CVS again for anything.

CVS doesn't allow TRICARE Customers (MILITARY PERSONNEL) to be vaccinated due apparently CVS is not contracted by TRICARE. Why the CVS registration system allows TRICARE customer to get registered for vaccination (e.g. covid-19 booster, FLU shot) to later reject the customer at the onsite pharmacy. CVS at 414 Union Street, ASHLAND MA 01721 didn't allow my dependent spouse to receive the Moderna Booster. We have TRICARE Medical Insurance, but the pharmacy staff/supervisor didn't allow her to get vaccinated. They rather want to charge $40 in order to receive Covid-19 Moderna Booster. CVS is just wasting the time for TRICARE Customers.

Use any other pharmacy other than this one, they are slow and screwed me out of money because they couldn't fill my prescription so gave me what they had and charged me 3 different times of my copay for a cheap generic drug. I would rather drive clear to Columbia or Moberly than to do business with these people. But I am taking my business to Prokup pharmacy in Bevier.

I have tried to get them to transfer my prescriptions for weeks. I sent a message on their website yesterday. They apparently did not read my message. If they did they would know I have already done what they suggested in their reply. I've tried transferring my prescriptions 5 times, including twice at the store with the pharmacist. I also spoke to a pharmacist on the phone about transferring all my prescriptions from another pharmacy and he said he would take care of it, but he did not.

Simpledose is one of their mail order services. Mail order Pharmacies are pretty standard and easy at this point. My shipment was put on the ground in a flood. I get it the driver was trying to get to safety - no issue. Shippers have a procedure to replace items, especially medication, which you cannot skip for a month. It took 10 days to send me replacement pills and they charged me 150% of the usually charge, insurance doesn't cover this unless you file properly, which you would assume CVS would know how. And they did not refund me for the product that was destroyed.

Over a period of almost a year I have not received the correct amount of pills. When I call to tell them sometimes I get the 3rd bottle but most times they claim I received it. My son get my meds when he bring them to me. The bag is still stapled. I open it. One container is missing but they refuse to admit it. And don’t ever let them owe your meds. You never get them. If they are out of the meds just say so. Don’t say you got them when you have not.

I can't drive so my husband went to CVS Pharmacy to get my medication as they called me to let me know that It was ready to pick up. When my husband arrived it was not ready, he had errands to do so he told them that will come back later. They told him that in an hour it would be ready. To prevent this from happening again I called the pharmacy to ask them to start sending my medicines by mail ... I can't believe it, I started at 12:10 pm and finished at 2:09 pm, it seems like it's only two hours, but no They hung up the phone and I had to call 6 times, they kept hanging up the call until I got tired of being disrespected.

Our experience with COVID testing was unbelievably bad. TWICE we scheduled COVID tests online, had to wait 3 days. BOTH times tests were cancelled. CVS shouldn’t schedule and reschedule. CAUSES MORE CASES!! Not Helping.

The CVS at 28 Abby Rd, Palmyra VA is so understaffed it is a nightmare to get a prescription filled on time. I feel sorry for the tiny overwhelmed staff. But most of all I run out of important meds before I can get a refill or new prescription. This CVS is 1 mile from my house but I guess I will have to drive much further to get better service. Also I have waited on the phone up to an hour to check on a new prescription to see if it is ready for pickup since I don't always get a text message. A pharmacist at another CVS worked at the Abby Rd pharmacy for 2 weeks and said things had improved. He encouraged me to give this pharmacy another try. It seems the improvement didn't last. CVS really needs to do better with their Pharmacy staffing situation.

My company switched Insurance companies and CVS Specialty Pharmacy became my pharmacy for a specialty prescription that I’ve been on for 17 years. I literally spent 2 months trying to get my prescription switched over. CVS keep deleting my information out of the system and transferring me around to all the different departments. Finally a Care specialist with my insurance spent two weeks calling them everyday before they would approve it and they finally shipped it out. Now it’s a month later and the current shipment was put on hold and I’ve spent all morning being transferred.

The Guadalupe and Greenfield store in Arizona used to be great but it horrible now, never staffed and the single pharmacy staff member that's there are giving Flu and Covid shots so they can’t fill prescriptions???? It’s a busy. I called my script in the day before and it still isn’t ready. What good is a pharmacy that can’t take the time or staff appropriately to be able to fill a prescription? Isn’t that this business's main function! I’m sure this is a corporate decision and not the poor pharmacist trying to handle it all but I’m looking forward a different provider.

On August 20th, in TN, a young female college student (here from another country) went to receive a COVID vaccine as advised to do so by her university. The technician gave her one shot, then told her that the syringe was "empty" and that she needed to receive a second shot and proceeded to give her a second shot. Why was an "empty" syringe lying around? The pharmacist offered her his explanation, but she wants a response from corporate. She came to me quite upset about the incident, and we have been trying to contact them for weeks now.

I went to the CVS store in Boonville Indiana on Friday, September 10, 2021, at 12:30 PM to get four medicines for my wife who was just released from the hospital the day before with Covid. She was to complete her recovery at home and is on oxygen. I had just come off quarantine with a mild case of Covid the 8th of September, so I decided to use the drive-up window to avoid exposing anyone in the store to any latent infection. The wait at the drive-up window was normal, roughly 30 minutes.

A store manager in Plano, TX talked me into signing up for CVS ExtraCare. He told me I could simply cancel at any time. NO YOU CANT'! I cannot cancel my membership nor can I delete my debit card from the account. I have emailed twice to cancel my account, but I get no response. I tried to call CVS, but I get the "unusually high volume" message which really means, "we aren't going to talk to you." RUN FROM CVS EXTRACARE unless you enjoy throwing away your money.

So my CVS Pharmacy just up and closed. It was not doing anything with meds. The store was open but no meds. Gate down and all. So they had 7 of my meds.. PTSD nightmare med, sleeping med, inhalers so I could breathe due to covid and being intubated for 14 days and nerve meds and diabetes meds. So I really need all of the medicine. No one had a answer and the 20 year old manager told me to go back to the street corner I came from I spend 9,000 a month. That really got me hot, go back to the street corner I came from. So 3 days nothing and now we're late 2 days on **. So in 3 months these people we trust and put our lives in their hands just let me go into medical withdrawal.

My insurance requires me to get my prescriptions from CVS. I’m seriously considering getting different insurance because it’s always an ordeal. I wait 30-60 minutes in an angry line while one tech moves at a glacial pace. I’ve tried repeatedly to get through to a pharmacist on the phone but had to give up after 45 minutes or more on hold. It’s always an exercise in frustration.

This review is specifically for the pharmacy -- the store itself is great. I considered giving the pharmacy two stars instead of one because they've never done anything as catastrophic as dispensing the wrong medication, but it's a terrible experience almost every time because of the toxic attitude of most of the staff there.

I swear CVS has the worst customer service I have ever experienced!! Today September 6, 2021; I went to the CVS on 2400 E. Main St. in Richmond Virginia and the girl in the pharmacy had the nastiest attitude!! She was being rude for no reason!! Moving forward I will have prescriptions filled at WALGREENS! Their customer service is so much better.

Ordered my 3 refills online on Tues., received email confirmation that they were ready for pickup on Wed. Went to pickup on Sat. and they weren't ready because they had returned them to stock because they said that they sat there for 2 weeks. What? The only way that could happen is if they early auto-refilled again after my wife and I have repeatedly told them not to auto-refill. Online all our meds are marked do not auto-refill. They even have a button on their credit card swiper where you indicated that you don't want auto-refill. Admittedly I lost it on the counter person who kept telling me to sit down and wait. I was told to leave the store by the pharmacist and told to get my meds elsewhere. Happily I've already arranged a transfer of my meds to another (non-CVS) pharmacy.

Location Is 839 Farmington Av Bristol Ct. I had been refilling prescriptions for years there, once they gave me 37 out of 90 and I called to obtain the remaining pills, lady stated I had them all. NOT! This time they stated I had no coverage both Medicare and AARP. I called Medicare and they contacted them and stated that I had coverage for the prescription. I called United AARP who contacted them twice while I was on the phone as CVS stated my policy had no coverage {not true} and CVS wanted to provide a generic substitute and United said no! When you call the pharmacy they put you on hold, hang up or don’t answer. Today they sent my wife a message stating the prescriptions were ready and when we arrived they told me the Dr made a mistake, wrong as it was approved. They are totally incompetent, arrogant and misleading, rude and negligent!!!!

CVS never has enough people working Pharmacy. Employees are working in hell, they do the best job they can without Corporate support. Corporate will not return my calls. It's no wonder they have a high turn over in employees.

First off, I see that most of the posted reviews are for CVS in general, not the pharmacy in particular. There are 6 CVS stores in my county. I see nothing good to say about them, in general, except that they take up space. I could find most of their items elsewhere for about the same price. Now the pharmacy. It is controlled by an evil computer voice. It places phone calls about your prescriptions. No one can stop it. Not even the "pharmacists". Why? I can only assume that these are not the "top rated" pharmacists available. That scares me.

CVS deleted my ExtraCare reward before they expired when I was going. They expired on Aug. 13, I went to use them, they showed up on my app/card in the morning, when I went at 4pm to CVS to buy and use them, they had taken them away. It said 8/13/21, it did not say they expire mid day or 4pm, they should be a better company of honor and honor expirations until the end of the business day or clear state on the Extracare points the hour they expire, it has no expiration hour/time. This is bad business practiced on the part of CVS. The store did nothing.

This store is horrible. I have Covid and I am very sick. After leaving emergency room I called this store and was told my prescription would be ready at 6:22 pm, I arrived at 7pm and was told the order was not ready and it would be another hour. After I complained they told me it would be thirty minutes. An hour and a half later I get a text from CVS stating that the medicine was being ordered and I could go to another store to get it. I called the store and as of right now I have on hold for 34 minutes and the pharmacy is closing in two minutes. Last time I waited two weeks for my blood thinners and then the rude lady suggested I go to another store which always had the very serious medicine that they had me waiting for. This is the worst customer service ever and someone needs to fix this pharmacy...

For some reason CVS ONLINE sent my order to North Carolina. They were unhelpful after repeated tries to cancel my order (I tried to cancel it immediately after ordering). They said you now have to call UPS. UPS could not help. CVS has had my address for years. This was the worst experience ever. I spent half my work day on the phone trying to get this cleared up..

Knowing my script runs out today, I called CVS yesterday to confirm it would be ready today (my dr had called in the refill 3 days ago). I was told yes, but call first thing in the AM to confirm. So, today I tried to call when they first opened to confirm. I spent THREE HOURS on hold in total (3 separate calls) and no one in the pharmacy ever answered. So I drove to the store to inquire about my refill. I was told they legally could not fill it (my dr later confirmed they made that up and was angry to find out they told me that) and to come back tomorrow. I am out of my medicine today and am leaving town first thing in the morning tomorrow before they open, so that’s not an option. They could have cared less. So, texted my dr. He then tried to call them to tell them to refill the RX but, of course, they don’t answer their phones and he couldn’t get anyone to answer either.

A pharmacist told me on Thursday that they didn't have enough to fill my prescription but would be getting it by 3pm on Friday. When I went to call to check at 10 of 3 on Friday the recording said it was being ordered at 3. After waiting on hold for 30min to talk to pharmacy it left me with no time to get a hold of my Dr so I won't be sick a call I could have made Thursday if they had not played games and told me the truth on Thursday. But instead I'm being met with medical discrimination from pharmacy. I didn't ask for my health problems. I'm tired of being judged or crapped or like I don't matter and neither does my health. Half the time I wish I was dead cuz I'm tired of being in pain and unable to do the things I would like to. When a pharmacist messes with the meds you need that help you to function daily a person's will to live goes way down. So if your medicine helps you so you can get through day to day don't rely on this pharmacy.

Did not open the brown paper bag that the boxes of my prescription eye drops were placed in as I trusted that it was all fine. However on opening I discovered that the box to one had a broken tamper evident seal and the content color was not as described on the box. Too bad for me the day I am to start using is a Sunday and CVS Pharmacy is closed. Will be using Hannaford Pharmacy next time at least they are open on Sundays.

I find it ABSOLUTELY unacceptable that they text me repeatedly that my prescription is ready for pickup 45 days before I need a refill!!! When I call they tell me they can't change it, that I have to go to their website.

BEWARE those who are considering CVS for their Covid test results for travel. I am so much disappointed with CVS on Covid testing, better look for other options if you are traveling and a negative Covid test is a requirement for boarding the flight. I gave my swab on Saturday noon and had mentioned that it was for travel purpose. I was assured that I will receive the test results by Monday afternoon for an evening flight but didn't receive the test results until midnight. I had to reschedule my international travel because of this delay of CVS and had to pay the fare difference.

I routinely have 3 prescriptions filled at the Bangor Target CVS Pharmacy. I have requested a 90 supply of these subs, and my doctor approved. Despite the fact that I call ahead to confirm that they are filled as required, I end up being told that they are not ready or not the correct amount. I had plans to go away a while they ran out, and was leaving for the trip on Saturday. I called the pharmacy on Monday to have them filled and spoke with the pharmacist so that I could confirm. Because one needed a doctor's approval, I called back on Thursday to confirm that they were filled and was assured that they were. I was told the quantity and the amount that they would be. After standing in line waiting for 20 minutes I was told that the most crucial was not available.

The CVS Pharmacy on 7021 Hollywood Blvd is extremely incompetent. During the covid vaccines, they're not tending to prescriptions to be picked up. You go there and they completely ignore you. I understand people need to have the covid shots but we too need our life-saving meds.

I had to do mail order through CVS in order for my insurance to cover my medication. The website could not process my claim. I could not get a human on the phone or an email despite calling 5 or 6 times over 3 weeks. I contacted support no response. Without an authorization number the phone system would not put me through to a person. I complained to BBB. No response. I finally gave up and paid out of pocket. Sick people 0 CVS 1. It makes you wonder how many sick old people cannot get life saving medication due to cvs corporate greed.

CVS pharmacies are so different from one location to another. I’ve had numerous horrible experiences in the Medford, NY (Rte 112) location. They outright mock people for not understanding their insurance. The overall experience is just terrible. This is only the pharmacy. The rest of the store seems ok. Unfortunately for the longest time it was difficult for me to go anywhere else. Now my insurance changed and I can go to Walgreens or another pharmacy. (Prior insurance required either mail in or CVS only.)

Recently, I called the Bloomfield CVS pharmacy (451 Bloomfield Ave, Newark, NJ 07107). I am very disgusted and disappointed for the amount of time I spent on hold. As a provider, we use our e-scribe system to provide the quickest service to the patients we serve. My patient reached out to me early today to inform us that the prescription we gave her was not covered by the insurance company. Where is the customer service sending the patient to inform the provider of this. CVS has many times in the past used cover my meds in addition to calling the provider, to rely this information; this was no done. I have the alternative medication I would like to change the prescription to and I can not get through to CVS pharmacy at all.

When I tried to pick up some prescriptions my doctor ordered at CVS, I was astounded to learn the CVS does not accept the military insurance program. It is shameful that CVS does not serve military families or veterans.

My sister picked up a prescription. I opened the bag to find the wrong dosage of insulin. I called and was told I had to pay for it even though it was their error. They said I should have checked it! Pharmacist screwed up and it cost me 94.00! Beware - at CVS you have to check up on the pharmacist!

After waiting on hold for more than 30 minutes, I finally hung up and drove to the Store’s location only to find the RX was still not ready. This is after they had the script from my Dr. for over 5 hours. Poor service does not begin to describe this pharmacy.

I gave CVS an out by first contacting CVS Corporate Customer Service and again with the District Manager for the location. Had I or my daughter (vaccine recipient) received an honest appraisal of of the chaos that ensued on April 4 at the Hemingway, SC vaccine site, this comment would neither be necessary nor appropriate. CVS has a means by which individuals scheduled for vaccines are alerted via texts to confirm the vaccine appointment. Once that is complete, on the day of the appointment, the recipient receives a text and ‘signs in’ 15 minutes before the scheduled appt. Next step is in-person sign-in at the site. Straightforward and should make the process trouble free.

If I could give a lower rating I would! I love using CVS's coupons and shopping in person, but when using their online site the order does not always go through, and if it does, they do not disclose that an item is "out of stock" until after the order is complete. Also if you need to make a change to an order, minutes after the order is placed, their customer service team will not be able to help you... So why have a customer service department? If you can't help to change or cancel an order then what is the point.

BUYER BEWARE of their company return policy. *Always pay with a credit card*. The store return policy does not honor debit cards as cash even though they do not pay a credit card fee. They also do not have their policy posted.

My husband got his prescription early on March 10, 2021. I called to see if I could, the head Pharmacist literally said: "Because you're a woman, I have to explain that February has 28 days. Do you understand what a month is?" I hung up. Women have to wait 3-5 days after we run out of vital Heart and BP medications or any medications before they can refill them! Women have to have a ** Male Doctor or this pharmacy declares "not a valid prescription."

My wife woke up every day for a couple of weeks trying to secure a Covid vaccine appointment! We drove 1 1/2 hrs to Pitman NJ to find out we did not have app. Yet I had proof. The pharmacist provided NO help, **.

Although the store itself is nice the prices are ridiculously overpriced. After buy items at this company I found out I could have gotten the same items much cheaper elsewhere. They don't do price match and you barely get any type of discounts. Not really a go to place unless as a last resort. Recommend shopping elsewhere before using this company.

We are having extremely low temperatures with a little snow in Oklahoma right now. The roads have been clear with some slick spots but passable even in a small car. I was at the dr. with a bad knee, she called in three scripts to CVS on Mustang rd. in Yukon, Ok. I didn’t get a notice from them that they were ready. The next day I called them to check. She stated they closed early the day before because of weather, (the roads were clear) but my scripts were ready. "Why didn’t you send me notice?" "Oh, you didn’t get one."

To make a long story short the Pharmacy made an error at the first of the year by filling the prescription on 12/30/2020 vs the date I asked of 1/3/2021. The error cost us an additional fill at the old price vs the new year price because of our deductible. I have reached out to the Pharmacist at the store, the store manager, CVS Customer Service and was assured that the Regional Pharmacy Manager would contact me. This has not happened. I am stuck for the year and will move the prescription next year along with the Pharmacy Insurance that goes along with it. CVS already lost the rest of my family's business because I was going to move that to them as well. Just very disappointed.

I thought my current CVS was terrible so when I moved I was happy to switch to a new pharmacy. I decided to give CVS another chance thinking that it was a matter of location not actual company. Unfortunately I have found that the same problems I have with old CVS I have with the current one. Also, among talking to family, friends, and co-workers they encountered the same issues, and they decided to go to other pharmacies. Just to name a few problems:

I found out that the Florida warehouse reshelved my order. I had to make the order over again. I got all but one replacement item on 2/24. Made a new order for my next items on 2/24. Today is 3/1, and warehouse still hasn't processed my order. Order I made for another person at this same address after mine, and theirs is on the way to USPS. It is a problem at the warehouse. Someone there is dropping the ball. It would make sense that 2 orders from the same address at the same time could be filled and shipped on the same day. Agents are great. It's the warehouse that's the problem.

CVS Health is listed as a "trusted testing and travel partner" on the State of Hawaii's Department of Transportation website. NOTHING IS FURTHER FROM THE TRUTH. Don't be misled by this CVS listing since their own website www.cvs.com/minuteclinic clearly stipulates that "travelers to Hawaii should make other testing plans"! This company falsely applied to become a trusted partner with the Hawaiian government and should cease and desist such a claim. They benefit from a false marketing strategy to put their company among other legitimate suppliers who do offer correct and timely testing procedures.

I strongly strongly urge anyone thinking about getting a CVS pharmacist or CVS to go to for a vaccine is highly not recommend. I got one. I almost died. I’m having severe fax. The pharmacist has been fired, quit, transferred to another Cvs. These are all the answers I got and they are all recorded. There is no paperwork on me. I wasn’t given any type of consultation. I am now suffering six months later from side effects. Do not talk to risk management as they are not your friends and the mistakes that they have made on my paperwork is ridiculous. They are sloppy, inadequate. Even after I had a question the pharmacist to look at my prescriptions which she ignored put me in a dirty corner, injected me with who knows what.

CVS is a scam/rip off. They have an illegal tying arrangement with the government run insurance program for current and former employees. The pharmacy thinks that any rx with refills taken to them is theirs even though the rx was written for me to take where I choose. If you want to transfer your rx, good luck!!!! A store closing on their part does not constitute an emergency on mine so get your crap together and start doing what you're in business to do.

We have been using the CVS pharmacy on Market Street in Leesburg, VA. We have repeatedly asked that all our prescriptions be placed on automatic refill. But once again I am out of a medication without a refill being ready. And we live in a rural area and are in the middle of a snowstorm. So it will likely be some days before I can drive out to pick up my refill. I am ready to switch to another pharmacy at this point as I can't count on automatic refills being done.

I tried two times to enter my information for COVID testing at the CVS 1080 Hendersonville Road, Asheville, NC location. After I entered my information, and scheduled the date, I tried to upload my insurance photo. The software showed only half the photo. Then, I tried to go back and lost the information. I tried to enter it a second time, and it worked until I tried to confirm the location and time for the test. Again, I lost the information. With the abundant availability of good software, I am depressed that I cannot schedule a COVID test. It is not wonder the United States has such a high COVID incidence rate, when testing is available and the average person cannot even schedule a test.

I am obligated to use this company for my expensive monthly medication per my Insurance company. I have never received my prescription on time. It takes at least 3 tries to get it shipped to me. Been told my small box couldn’t fit on the UPS truck and so they just cancelled my order and I had to call again to order. Even talked to a supervisor and she couldn’t even get it shipped cause she overlooked to change a date in the system. Most recent reason was technical issue and I even ordered online. So it doesn’t matter if I order online or call. They cannot get my prescription shipped. They don’t call me to inform me my prescription didn’t ship, they wait until it’s to be here and when I call them inquiring where my shipment is, they are surprised they didn’t call me. I’ve gone 2 weeks without my meds fighting with them to get it shipped. So if you have a choice to use this company or not and you depend on your medication I would not use this company.

If you want to get the wrong medicine this pharmacy is perfect. I've had them for a year and every refill is late. I've never had my medication delivered on time. I've had to make numerous calls just to refill a once a month medication. They have lost or not filled refills. Problems every single time.

Unable to access my account for 2 months. Spent hours on the phone. I was sent a untie request and faxed it. I filled out info and faxed it back. I received a e-mail saying they received the form and call back to finish. Yesterday I talked to 6 people. One of them told me to change my email address. I did and it didn't work. I called back today and spoke to 5 people. Was disconnected after 2 hours of waiting. I called back and was transferred 3x. I still can't access my prescription information. I have all of there names, not that it will help. So aggravated. Considering changing from CVS to another pharmacy. They process 2,000 dollars a month for me.

After moving to Tampa, I transferred seven scripts for my hubby here. Transfer took several days but they finally confirmed they had it. Three hours later I tried to pick up and was told they only had four done. Two more hours later, they still only had four done. Next day I get a message saying pick them up. After waiting in line 24 minutes after I started timing, I am told they only have six of the seven done. Two days later I get a message saying it's done. I just went to pick it up, 3PM on the day AFTER they sent message and it's still not done. Seriously. What is the point in running customers back and forth. CVS team, if it ain't done, stop trying to fake it...the customer is going to figure it out. After I get this last one filled, I will move to a better pharmacy. My CVS in Michigan was awesome.

Drive through line is absurdly long on a regular basis & the manager on duty was extremely rude. Tonight I waited in line 20 min & at the window was told to pull out of line & back around (behind the 8 cars waiting behind me) because they didn't have my insurance updated. My husband spoke with the pharmacy 3 hours prior & they said to "just bring an updated card at pick up". I was attempting to pick up medication to relieve the pain of my husband's ulcer when needing to get home to put 3 kids to bed. If I "pulled back around" behind the 8 cars behind me it would have been an additional 30 plus minutes wait time.

The arrogance and laziness and lack of knowledge of this pharmacy staff on Gause Blvd. Slidell LA is hard to describe. They will lie about anything to cover their lack of knowledge, tell my doctor a completely different story than me and makes everything so much more complicated than necessary just because they don’t know what they are doing. I’ve been out of my prescription for 2 days now and they don’t care, it’s not affecting them. Avoid this place like the plague.

The COVID-19 test arranged for by 'minute clinic' doesn't provide the results on time as guaranteed on their website. They took 5 days time as opposed to 2-3 days time promised for travelers.. So we missed our flight back to India and had to change our itinerary. It was a huge harassment for us.. International travelers require a COVID-19 test to be taken within 72 hours of boarding the flight and the CVS pharmacy 'minute clinic' website says that the results will be provided within 2-3 days time which is why we went ahead with it in the first place. When we called them on their helpline, they assured us that the lab will make sure that we get our results in time to board our flight. But their tone changed once we took the COVID-19 test at one of their pharmacies.

I purchased $50 gift card at CVS store (17165 Bluemound Rd, Brookfield, WI 53226) on Feb 2, 2019. The CVS gift card has $0 value when I tried to use it. I still have the activation receipt and the actual gift card. Unfortunately, CVS refused to reimburse me the money. Now, I am out of $50. CVS should be responsible for its gift card problem.

Moisturizing Hand sanitizer CVS Health gallon 125 FL OZ (3.6 L) original scent. PEEL MY HANDS. Very strong. I try to return but cvs 54 06 31st Ave, Woodside, NY 11377 always l have troubles in this store to return something, I can’t return the hand sanitizer. I want to check it out and remove it from the market.

I have continuously hated CVS for many years. Several years back, they filled and gave me a medication to give my son that in his profile said he was allergic to. I administered this medication and ended up with an er visit that night. Now this was both the dr and the pharmacy's fault as there is no way I could have known this medication contained this ingredient. This time, my son is close to being grown and needs testosterone. He was prescribed 2 different sized needles and the testosterone. I called to confirm rx was ready as I had not heard from them. They were ready.

It's been 8 days since my test and still no results that they said they would have within 2-3 days. Customer service at minute clinic has not been helpful and the Lab they use "quest Labs" won't let them contact them until after 10 days. Meanwhile, I'm am in quarantine on Hawaii for the duration of my vacation. Very disappointed in CVS's response to this!

I watch for coupons from CVS. They lower the prices of lots of items like Don Pablo Coffee and Whitman's boxed chocolates. I can't find better prices on these items anywhere in town. I like that!

2831 Maguire Road, Windermere FL 34786 - The Pharmacy refused to fill a Rx medication I take daily. No reason given. Never asked for my driver's license or anything. Just told me they could not sell me my medication. A few days ago they said the system would not take my ID because it was too early- probably by one day and I get this because it is controlled and the system will block it if it is too early. So no issue.

My CVS is close by. They carry just about anything you need. Their selection of vitamins and supplements cannot be beat. The prices are competitive.

I try to get my medicine and they say it’s ready but when I drive over there it’s not. I wait on the phone for a really long time and then they won’t listen to me and give different information. When I go to the drive-through it always takes a long time! I don’t recommend this pharmacy.

Doctor sent a 90 day supply prescription and one refill for BP to the Sun City Center, FL CVS. They would not fill it unless I called the pharmacy, after waiting on hold for 45 minutes, that was the last straw for me after several issues with this pharmacy. So, I tried to transfer all my prescriptions to a different pharmacy but the pharmacist at the place I was trying to transfer to, told me that CVS told him that I have no prescriptions available to transfer. None. Despite the fact that I have 4. So, now I’m on day two without my high blood pressure medication because now the prescription can’t be found at all. My BP is 177/119 and blood vessels are bursting in my right eye. My doctor has tried calling CVS three times and can’t get through to confirm what is going on with this. I am shocked by the level of incompetence I’ve experienced at this pharmacy.

The vitamin brands offered by CVS have been ranked high by Consumer Report and the prices are reasonable and selection excellent. It is also convenient to fill prescriptions at the same place where my vitamins are sold.

I was unable to get a flu shot from the CVS on Folsom in Sacramento because their computer system wasn't working. I have gotten shots and prescriptions using my insurance at CVS in the past. I tried to get a flu shot here twice, the second time today September 4 2020. The first time the employee who helped me spent 20 minutes on the computer then said he couldn't find my insurance info. So I came.back with my card today Sep 4 and this time was told the info was there after all but the system was acting up and they couldn't access it. Or something like that. I had 2 employees trying to figure it out. A third was trying to help another gentleman on the computer the entire time and also didn't seem to be getting anywhere. Just kept clicking away. I left without a shot. Very frustrating and not helpful during a pandemic.

What a nightmare. After 2 years of enduring mistakes every, month.... wrong dosage, 20mg instead of 40mg, 30 pills in a bottle labeled 90, always told to go home and come back later in the day, I had another customer's bags after I got in my car, etc, etc. I finally told the Pharmacy manager that her needs to investigate. Next visit, the Pharmacist (who was wearing his required mask on his chin) wanted revenge and told me I wasn't allowed to fill prescriptions there anymore. I talked to the senior store manager and he started using offensive language in front of my wife. This is the store from Hell.

Ref my RX# **;** 0.06% spray. I am supposed to get 5 bottles per doctor's prescription& have been getting 5 past several months. On 8/23 I only got 3 bottles. Called 8/29, Pharmtech denied I was eligible for 5 but only 3; asked him to check my refill history, he talked to Pharmacist & admitted they had miscalculated, However wanted me to drive back to the pharmacy again to have it corrected. No apology etc. I told him just mail it but he wouldnt. This is > 10 times and for almost 2 years I have been receiving only 3 bottles vs the prescription that required 5. CVS repeatedly told me my Insurance denied 5 and approved only 3. I had gone back to my doctor 2x to ensure his prescription reflected my needed usage and I was always running out of the spray! I then called the insurance and was told that it was CVS that was giving me short! Challenged the calculation, they admitted mistake & revised to 5. This store pharmacy is incompetent with poor customer service.

My husband needed a prescription from CVS until our mail-order company had time to ship it to us. Now, CVS has automatically refilled the prescription, without our permission or request to do so, and they call every day to say the prescription is ready for pick-up. There is no option to cancel the prescription during the auto calls. Even after calling the pharmacy to cancel the prescription, we still receive auto messages daily. Horrible customer service!

SO THE PHOTO BOOKS are advertised as printed pages with photos and bound. I order the book which needed to be shipped out the next day for a birthday present that had to be done quickly for a client and I liked what I saw on the website as to being printed on the paper and bound. I get there today, it's 8x10's in a tension bound scrapbook that was dirty. For $30.00??? Thank goodness I had a 30% off coupon bringing this crap down to 20.92 and still not worth it. You are nuts CVS... and I'm gonna shout this from the top of every rooftop the false advertising. What a total waste of money. I had to take the 8 x10's rush around to 3 stores to find a suitable holder book that would protect each photo. Spending yet another $15 that I shouldn't have had to do.

Everytime I call CVS in Hempstead in regards to a prescription they are never helpful.. One minute they can input a coupon in the system over the phone to help with the cost of my 400.00 medication and then they can't.. Smh.. If my daughter seizure medication runs out, I have to call every cvs near me to find it because they can't... I'm so dissatisfied with them... ShopRite pharmacy please come back!!!

My only complaint with CVS is they do not have a contract United Healthcare which would lower the prices greatly. I just do not understand why they do not participate, to me a makes good business sense. Staff is great. CVS Exton PA Lincoln hwy.

We were in store. Walked back to pharmacy. Would not let us have meds without a mask on. Could not look for look for other meds 'cause we did not have mask on. Will shop other place. Never at CVS. Pretty rude not to let you have meds. Just left hospital.

Store 295 South Scatterfield Road Anderson IN. Second incident with this same CVS location. At first I thought that it was only one pharmacist who was treating me unprofessionally. Now I am treated again in an unprofessional manner by a pharmacist who identified himself. I am a physician that was calling on behalf of my patient and called to get the PA information which I received, then I called back to let the pharmacist to let the pharmacist know. He said ok, and then I asked to run the coupon for the patient to see how much the prescription was who would have reduced income and so the price was a determining factor to get this medication. I said, "Ok transfer me," and the phone went to voicemail so I called back.

Went in for a corona test that was absolutely worthless. They told me 3 to 5 days. I have been waiting 10 days. There is no phone number to contact them. You reach a recording that tells you they’re not going to answer basically just to wait it. No timeline. By the time I get my test back I won’t need the test. Don’t bother wasting your time. This company is selling a product that is completely useless

The absolute worst customer service! As a regular customer who refills the same medications every month, it’s ridiculous that CVS refuses to hold paper scripts or schedule orders for customers. What are the computers for?! CVS requires patients to return to their pharmacy daily to check in stock levels in case they run out of the medications I refill every single month without change. How is it in the patients’ best interest to have to make multiple visits to the store for one single transaction, especially during a pandemic!!!!

On July 5, 2020, I went to CVS on W. Briggsmore Avenue in Modesto, CA, to buy some CVS Health Brand gummy vitamins. I got CVS Care coupons from the kiosk in the store, one of them good for $5 off $20 purchase of CVS Health Brand vitamins or supplements. I got two bottles for $10.73 a piece. I asked the clerk if the coupon was good for the products that I had, and he said yes. I tried using the coupon at checkout, but it wasn't being accepted. I asked for the manager to come out, and he told me it was because the ExtraCare number that was listed on the coupon was different than what was listed on the phone number that I gave. I don't understand that at all, since I entered my phone number on the kiosk screen when I got the coupons! The clerk, who went by the name of **, told me to call CVS corporate (1-800-SHOP-CVS).

July 2nd in the morning I called the CVS pharmacy inside Schnucks at 5055 Arsenal and asked that mine and my wife's prescriptions be shipped. They took my credit card and said they'd send them right away 1-2 day via USPS. I understood that the holiday could cause me to have to wait till Monday to get the delivery. That was OK.

I got a CoVid19 drive-through test because I am a healthcare worker AND have at-risk people in my life. I was told 1-3 days for processing. The appointments ran late, they had my email wrong, the box to put the samples in was overflowing. Then I never got the link to get my results. I assume the girl never corrected my email even though I told her it was wrong and gave her the correct one.

Took my 90 yo father for test... nothing that followed was done right! Got no results on MyChart and no results sent to his doctor as they were supposed to do! Then you try to find out ANYTHING thru their Customer Service, what a damn joke! On hold, on hold, on hold, finally get someone and no answer, dead end...Next stab at it, repeat same process, dead end... One told me I’d get a phone call from a big shot... Never happened.... Have never had such a frustrating experience IN MY LIFE! Made me so upset, wanted to scream or cry or both... I had 3 days of this... Unbelievable how a company can be SO BAD!!!

I went for a test 7 days ago and the result is still not posted. You would imagine with the state of affairs right now they would move their butt. Another thing the drop off was a nightmare. Everything was overflowing. I had to push the package inside and in doing so I touched numerous active swabs. I will probably get COVID because of CVS than anything else.

I have been trying for weeks now to order basic supplies (razors, Tums, toothpaste) online from CVS to no avail. They send me coupons and deals (and as a CarePass customer I get free shipping), I click on them, place an order, get an order receipt confirmation, and seconds later, a cancellation notice. The notice blames the virus and says they are out of stock. The website says otherwise. I think they have finally realized that they are losing money on these "deals" that they offer (toothpaste for $2.50?) and they cancel orders with losses. Or maybe they just don't like me. Anyone else having this problem?

Let me begin by saying that this review is about CVS Specialty Medication Pharmacy (CVS/SM) and not about Caremark (regular) Pharmacy. The latter has provided me very regular and courteous service. But, about 6 or 8 years ago CVS/SM Pharmacy was created and the price for my liver transplant immuno-suppressant meds immediately soared. The tech there had the gall to tell me it was "...because of Obama."

I've been using CVS Pharmacy on W Channel Islands Blvd in Port Hueneme for almost a year now. At first, no issues came up. In the past few months there have been a handful of problems that seem more than just innocent mistakes, although they could be. For example, I was prescribed 60 capsules with a $4 copay, which is what I'm insured for. However, they tried to run my prescription for 59 capsules and my copay jumped to over $200. My prescription has never said anything other than 60 capsules. This is just one example. I could name a number of others.

The pharmacist are always helpful and very professional (** and **) as well as all the other staff. Especially the lady with "red hair". She always greets customers with a smile and always extends herself for us. This time she helped me find diabetic cough syrup. They always try to save me money. The guy that waited on me yesterday was very helpful and in such a "jolly" mood. It spilled over on me. What a great team in the store and the pharmacy at this CVS 11120 Patterson Ave 23238.

The fact that a renown pharmacy is selling individual face mask which look that they have been made by a toy company for $2.00 each is repulsive. They have taken advantage of the situation to sell these overpriced. Pharmacies are starting to get more supplies now, so check around before buying the $2.00 piece of junk CVS is selling by the piece.

Would not go there again if they paid me to. They keep giving me a hard time with my pain meds. I take them because I need them. If I didn't need them the doctor wouldn't prescribe them to me. So now I went back to Walgreens!!!! No problem. They are also against smoking, that's why they quit selling cigarettes!!!! Don't need any pharmacy that thinks they can run you life!!!!

I purchased online order no ** on May 7th. I called co extra care dept and cvs.com that day and talked to Vilma and another employee. They said I had to call back when order was processed to get the bucks put on my card. I stayed on phone for 2 hrs that day. I sent 4 emails that day showing them what I purchased and how many extra care rewards they owed me. No response from the company whatsoever. I called back on May 12th and talked to extra care card dept for 2 hrs and 15 min. The employee and I went over sales paper and determined they owe me 52 dollars. He transferred to online order dept and hung phone call up after over 2 hr on phone. He didn’t apply extra care bonus bucks to card, return phone call or send email. HOW RUDE. All that time wasted.

I am sick and tired of the constant phone calls and texts about my prescriptions to the point that I blocked their number. Now they leave voicemails. Sometimes 3 or more a day. Also recently I called in for 2 prescriptions to be filled. They filled 4 prescriptions but only 1 of them was one I called about. Due to the COVID-19 pandemic I decided to use the drive up window. I waited 25 minutes in the drive up window. Only received one of my called in prescriptions. Had to enter the store to return 3 of the scripts and reorder the other script I originally called in only to be told it would be at least an hour. So now I have to return and wait in line again. So to get 2 prescriptions I had to make 3 trips to the pharmacy. The worst thing is that they were not apologetic. In fact they seemed aggravated.

I've been a customer of CVS for more than 35 years and until now I've been willing to put up with waiting in long lines, receiving too many recorded messages about prescriptions that I never asked to refill, and being unable to use my CVS card to name a few. I finally reached the end of my tether when I placed an order online, and although I received a confirmation e-mail indicating the expected delivery date and my credit card was charged, my order remained unprocessed even after the delivery date had passed. I realize that the delivery system is taxed by the large amount of orders received, but I expected an update of some kind indicating when I might receive my order.

I signed up for ExtraCare at $10/month because I thought it would save me money on the products I need. True, I get $5 back to spend on products. But this is not much help, all things considered. Through the COVID-19 crisis, everything I needed was unavailable/out of stock. I lost money on my ExtraCare investment that month. I tried again a month later, and I did find some things I wanted. But, comparing pricing with other online sellers, I found CVS prices consistently high. On average, I found that with a $50 purchase, I would spend more at CVS than the $5 benefit they provide.

I called April 23 to renew Blood Pressure Meds. Automated reply was "Your prescription will be ready on April 23". I didn't make it in until April 28. Called first. Same reply. "Your prescription will be ready April 23". Had a funny feeling. I pull up to the drive in window and the technician told me my drug has been on backorder "for weeks". Now, I have zero left because CVS used to automatically and kindly remind me that it was time to pick up. Maybe they need to review their Technology and go back to doing business the old fashioned way if they cannot do it better than this with technology. There can be severe health consequences or even death if they do not get better. I will probably change Pharmacies.

I shop quite a lot at CVS and have always had excellent service. This was my first visit at the CVS STR#7402, 7900 S Main, Houston 77030. I purchased 4 Icy/Hot patches and placed a $3.00 coupon on top of them on counter. The clerk (**) said he didn't have the coupon, the manager ** was no help either. I have spent quite a lot of money at CVS and would not consider $3.00 coupon a problem. He gave me a receipt with a $5 extra bucks on it. It's not the money but the principle. / I GAVE HIM THE $3 coupon and have no idea what he did with it. I will not return to that store again! The manager was quite rude and I told him so.

I was absolutely shocked and disappointed when after seeing multiple online statements and advertisements from CVS on their instore availability of toilet paper. The maximum price for even the largest package was $9.99. But when you actually walk in the store, which is what they want, your price at the register is $16.99. That is price gouging and they need to be publicly reprimanded for it. I wish I could post a screenshot of their online advertising. Really unbelievable!

I was very disappointed with the poor service of the Pharmacy manager (Hagop) at the CVS in Moorpark (not the one in Target). The moment I handed him the prescription the first thing he said was "this is for the CVS in target why did you bring it here." I told him I went to the Target one and they were out and checked online and said you had it so they sent me here. His answer was "they always say that and keep sending everyone here because they don't want to do their job". He said this twice while we were talking. He also kept trying to find ways to not do his job and fill the prescription.

This is the WORST pharmacy I have ever dealt with? How could they still be in business, I have no clue. The owner must be super old, they do everything like still in 1980. Have a website that none of their employee know the concept of using. I asked questions on their website, brain dead employee did not even read the question, paste answer to call. First thing when you call said, "covid -19, please use website!" What are a bunch of morons. I want to set things for my next year Humira b/c they always make mistakes on top of mistakes for things to get going. Nope, cannot be efficient, ** quality must remain at **. My next month order is not due till next day to order but can I order today and CVS put it the note and placed order next day. Nope, have to call next day. There goes my lunch break. When are these dinosaur people become extinct? I ** HATE them so much.

I was not able to buy **, they require photo id, because of the COVID-19 I couldn't renew my expired DL. I showed my passport, and I was surprised that you can use passport only if you are US or Canada citizen. So this means that any non-US/Canadian citizen that is visiting US and in need of this medication can not buy it. This doesn't make any sense rather than discrimination.

On several occasions I have refilled a prescription online and received an email confirmation only to discover that it ends right there with no contact to the actual pharmacy. After this last event I then called the pharmacy to see if any of these have shown up on their end and nothing had. I then tried contacting CVS through both their contact us email and phone line. The email doesn't work! The phone call ends after a long hold time with nothing more than a busy signal. If this was a life saving medication, as I am sure this is not only happening to me, I would be dead. I had left CVS, deciding it was best to pay out of pocket rather than deal with this disaster. Due to my work schedule and other issues, I decided to try them again and it's problem after problem... If you can go elsewhere, something local, do go. This is truly a huge corporation that doesn't care about consumers or one's well-being (health).

CVS Pharmacy at 1329 Kempsville Road Chesapeake, VA 23320. For a very long time, I have been dealing with Rite Aid Pharmacy. I cannot say anything bad about the Rite Aid Pharmacy; the Pharmacy Staff are all helpful, polite, pleasing and courteous. I decided to switch to CVS since my eighty eight year old Uncle stayed with me since January 2020 for a planned vacation. He is stuck here in the State of Virgina because of the pandemic. Since his prescriptions are from CVS, I decided to move my prescriptions to CVS: BIG MISTAKE.

Hell it deserves NO STARS!! I was trying to cancel an order, told that it was and I was charged 303.26 AGAIN!! After being told it was cancelled. They said it is nonreturnable, that is why I cancelled it. On the phone for 3 hours with someone who can't get me to a manager. They charged my account WITHOUT MY PERMISSION!!!! Do not trust this company with anything. Definitely calling my bank to put a stop to them going and charging me for an order that was CANCELLED.

This company does not even deserve a half star. There are so many issues I have had with this company over the years. This time they have pushed me into writing a review to inform anyone using this company to go elsewhere or be advised of the companies track record. I have paid for botox every 3 months to have sent to my doctor's office to give me my injections. I pay CVS out of my pocket and then I pay for my doctor's visit with the doctor. The problem I've had with CVS is that they do not record payments from patients. I paid $729 for my botox and paid for it in March. They did not email me my receipt for making the payment and gladly took my payment. My $729 was deducted out of my account and CVS continues to harass me for a payment that I already paid. They have now sent me to collections as I will dispute the charge and provide my proof of payment.

I was sent to one location in Wantagh, NY to pick up the prescription that was sent by my doctor to the location I requested. Upon getting to the location I was told that my prescription is at the other Wantagh, NY location and I would have to go there to get it. Once I got to that location I was told no that it was indeed at the other location and I would need to return back to that one. Driving back yet again, I was then told again that the they don't know why the other location sent me back that they did not have my prescription. I was so furious at this point because they would not just transfer the prescription for me and insisted I go back to the other location again.

2 regular size cans of Lysol Disinfectant Spray at CVS on Court St in Binghamton NY just rang up for $21.12. YOU SHOULD BE ASHAMED!!!! At this time, when CVS is printing all over their 3 foot long receipts all of the benefits of shopping CVS and how much CVS is doing to help combat COVID-19 and assist communities, to hike up the cost of this product is disgusting!

After waiting on hold for 30 minutes I get to talk to incompetent employees. I've been trying to get medicine for a week for my 91-year-old mother and can't get it. The app is horrible and the store is not much better. I go to Walmart and I have to switch my mom to Walmart now.

CVS does auto refills without my permission and charges my insurance even though I refused the prescription. This has happened a number of times. I just noticed that they charged my insurance over $500 for a prescription that I did not need and did not ask for.

I went to CVS to pick up prescriptions for my wife who is an at risk person who will not leave the house. They gave me a prescription that was not ordered and will not take a return. It was not cheap and now is just trash. Never going back there.

My wife has severe asthma and allergies. She is on Zollier, a specialty shot given by her doctor monthly. She is now over 7 weeks since her last shot because we have hit a roadblock with this insensitive company. We have spoke to 4 customer service reps and 2 supervisors(who promised us immediate action and follow through. I have tried calling the supervisor (she gave me her direct number) and no answer or return call. My wife is in desperate need of this shot yet we continue to get no action. I don’t know who else to call or write to. They just don’t care!!!! I’m sure they will care if something horrible happens to my wife and I sue this company on negligence. Come on people.

My medication delivery was supposed to be arrived on Tuesday March 17, 2020. After several attempts calling CVS Specialty Pharmacy, I just received some of the supplies, but not the ** that I need to have it every other week. I contacted my health insurer - Avmed. They responded very positive to my concerns and talked to the pharmacy. The explanation they received was that the doctor's prescription was not in file. And for sure I know that was not true because the professional staff for Dr. ** faxed it in front of me. I contacted Dr. **, and even those were working at home due to the crisis with covid-19, they picked up the phone and sent again for third time the prescription.

I have used CVS pharmacy for more than 6 years, but no longer. The last three times I have had a prescription the automated system indicated the prescription is being processed, but it was not being processed at all. This last time I was told they had the prescription but it was not ready and that was more than 4 hours after it was received. How long does it take to count 10 pills? Having this happen once, I can understand, but having it happen the last three times indicates to me they are very inefficient.

I can't be negative enough about this company in their lack of attention to detail and their nonperformance. I have a prescription refill request in September of 2019 that is still processing. The life sustaining medication I need had its refill button disabled. I went to their website to renew a prescription and found it had been discontinued. What a blow to Blue Cross's reputation for outsourcing their Medicare part D to a "company" like this. If it weren't for the diligence of my doctors, their nurses, and my local pharmacy, I'd be dead today. AND, my copay went from $21 for a ninety day supply to $153 for 30 day and on, and on, and on. Signed: disgusted!

I made an order to CVS via Instacart. I did not get the order. I did get one candy product valued at $1.49. They had the nerve to charge delivery. Almost seems like an APRIL FOOL'S DAY JOKE IN MAY. NO PHONE CALL TO LET ME KNOW ABOUT ANY ISSUES. THEY JUST DID NOT FOLLOW THROUGH. I will never order from them again.

I went to the drive for pick to get medicine. After I called ahead to see if my prescription was ready for pick up. However, and my fiancé sat behind a car that was waiting for a prescription to be filled. Where I could not go pick my medicine. I waited more than 10 minutes. So I called to let them know in the store. And the lady that answered was rude!!!! And I explained to her that my medicine was ready and I was waiting. And hung up the phone on me rudely!!!! I thought if you are dropping off in or outside, it doesn’t not matter. That you do not hold up the line regardless. And that I was trying let the lady know. And Sll I was picking up!!!

I take a controlled substance. If I don’t have it, I go into withdrawals. You did not fill my script when you should have & now pre auth has expired. It’s funny cuz you bombard me with texts about refilling my other scripts, but not this one. I am just tired of dealing with the incompetency.

For the past 4 months my daughter's monthly medication had been out of stock and we have had to wait 4 to 5 days for it. It is frustrating and it affects her productivity and mood. Ridiculous for a company of this size. They lie to me and say it will be ready tomorrow so I give them my prescription then when I go back the next day, they say it will be available a few days later. Now if I want the medication I have to contact my doctor to ask if they can resend the prescription to another pharmacy. It is not that easy to contact a doctor.

The CVS Pharmacy located 1101 Gilmer, Sulphur Springs, Tx is in my opinion one of the worst pharmacies you could choose. Long wait times, even after calling to verify that your meds are ready and letting them know that you are on your way to pick them up (it's not like it's just a couple minute drive for me, it's over 25 miles or like on 3/4/2020 leaving Paris, Tx and needing my meds filled that day. Called before I left and still not ready for pick-up after a 54 mile drive and I still have another 25 miles to drive after leaving CVS), poor communication with the customer (as an example 3/4/2020 I wasn't notified that they are out of one of my meds until I arrived to pick my meds up and it's too late to call my doctor and have that prescription canceled and sent to another pharmacy).

I have always been a customer of Walgreens but decided to give CVS a try. The people in the pharmacy have been helpful and cheerful except for today. There was a girl working today that I haven't seen before. Her name is Rachel. She informed me I had left the wrong coupon for my pres. I asked her if she knew if there was a coupon for the pres. I had. She abruptly said, "No we looked and there isn't." I was pretty sure there was so after I left the window I looked it up on my phone and the first thing that came up was a coupon for $55.00 off. So I went back in the store and showed another pharmacist that said they would refund the difference. I also said I think they forgot to give me my second prescription.

Bad service. Prescription not ready for days. They said they did not order it. They put me on hold for 2 1/2 hours only to be told it would be 3 more days. Never again! I will transfer my prescriptions elsewhere.

My doctor faxed in a prescription to CVS Pharmacy, Boston St, Lynn, Massachusetts on Monday morning. I waited to Monday afternoon to check online if the prescription was ready for pick up. It stated on the website that the prescription was on hold, so I called them to find out what the problem was and after waiting for at least 20 minutes for someone in the pharmacy to pick up, the woman on the phone (which I could not understand) said something about an insurance problem but that it has been fixed and that my prescription would be ready in one hour. I decided not to pick it up that day and waited until the next day to pick it up and waited in a long line and when I finally was at the counter the clerk said that they were out of stock on that medicine and that I should step aside as talk to the pharmacist at the other window, which had another line. I was furious, I told them what happened yesterday, and how they said it would be ready in one hour.

My Rx at the local CVS after insurance was $516.00. When I check with CVS cares the mail order service for CVS same Rx was $144.00. Big difference. Always be sure to check. Do no get ripped off. The stores do not care they have set prices.

CVS offers many coupons for discounts as well as a loyalty card that earns coupons for money off future purchases. The savings can really add up over a period of time. You can get discount coupons of up to 40% off a purchase, and quarterly cash back coupons.

I have had many excellent experiences at the CVS pharmacy in Ship Bottom, NJ. On numerous occasions, they have helped me with prescriptions on which I needed extra assistance or needed quickly. Today, the pharmacist, Anna Marie, was extremely flexible in giving me a refund for medication that had been purchased in error. She did not need to do this, I am very grateful.

I used this pharmacy for the first times yesterday afternoon. The lady who came to the counter asked me what I needed, began to tell her why she was there and then she cut me off to ask my name. I gave her my name and asked her if she understood why I was there since she cut me off and she said yes. Then asked me again. Very rude for no reason and gave me the wrong medicine which I didn’t realize until I got home.. not to mention each time I called - it was at least a 30 minute hold time. Think I’ll find another pharmacy.

CVS is one of the most expensive pharmacies. I constantly pay double for prescriptions at CVS than at other pharmacies. Their customer service is awful. I’m harassed by automated prescription calls constantly. This morning, I called to submit refills for 2 prescriptions I have on file (this request went through successfully). Less than an hour later, I get an automated call saying that I had 2 eligible prescriptions and would I like to get them refilled? HA. This type of stuff makes it clear that they have no idea how to manage accounts.

My physician sent a prescription to my local CVS for a medication I’ve been on for years. She shopped around to find the best price for my prescription. Each time I went to get the prescription filled, it wasn’t the whole amount she wrote it for and the last prescription I only got half and still had to pay for the whole amount. Will never use CVS again.

I have to laugh since I read that CVS has free to low cost flu shots. Also read for unemployed. Bug sign up that states free flu shots in the window. False advertising. I wasted my time. The cost was $75.00. Liars.

I have lived in many cities and tried many other pharmacies. I keep coming back to CVS. I think a lot of their success is their excellent online system for ordering and tracking prescriptions. It makes taxes a lot easier at the end of the year, but better than that, I can monitor my medications and order refills on my own. One of the newest features they have is that when you are ordering a refill, they will let you know if the manufacturer offers a coupon discount for the medication, and they tell you where and how to get it BEFORE you place your order. This has saved me a bunch of out-of pocket cash, that I still get credit for from my insurance company.

I used CVS pharmacy to fill a prescription on time 2 years ago and have received phone calls and spam ever since. I've contacted the pharmacy and headquarters asking them to delete my name and address from their system. They also disguise their spam mail as "important" information only to be opened by the person addressed. There is no logo or indication that it's just more CVS spam mail. They know you don't want it and don't want to open it yet still keep sending it.

Been trying to reach CVS Specialty pharmacy all day to reorder my anti rejection drugs. They say the call volume is high but I think either there phones are out or no one is there. Help 30 minutes on one call and never got anyone. Need my medications in order to keep my transplants. They should know a lot of people depend on their meds to stay alive..

I would fill all my prescriptions at CVS if the pricing was reasonable. It is outrageous that CVS can't keep costs at comparable prices. Is this CVS policy or is it the pharmacy industry in general? It is so difficult to find comparative pricing, but CVS is almost always way out of sight. Please respond.

Today the pharmacist refused to fill my medication and not only wouldn't fill them but was extremely rude to me. I had to contact my doctor and switch pharmacies for medications I've been on for over a decade. I will NEVER use this CVS again. You really need to retrain your pharmacy staff and maybe hire some people who are actually kind. Your pharmacist also needs to learn to actually read records. When I called corporate I was told they'd contact the district manager and give him a report but can't do anything to override their pharmacists decision. In other words they don't actually care and won't do a thing. FYI this is the south Campbell location in Springfield, Missouri. It’s been 5 days since I filed a complaint supposedly sent to the district manager and I’ve not heard one word back. I’ll be switching all my meds to a different company at a higher cost.

I'm to the point of not shopping at CVS anymore in their Big Pine Key store. This pharmacy is 80% of the time backed up due to lack of employees. I went twice in the past 2 days and left due to the wait time. It's not the pharmacist fault who is very efficient (William) but that he has no help. A line is waiting and they asked the one woman helping him to leave because she was on overtime. Usually one or two people working in the rest of the store. Everyone goes next door to Walgreens and it's no wonder! Really dissatisfied, Mrs. K. **.

This evening I went into my local CVS in West Los Angeles California the one on Sepulveda Boulevard and National. I was doing the return or trying to do a return. I have my receipt. It only been a week I had the item. It was unopened, unused. The packaging was in pristine condition. The receipt they gave me though I had a little bit of the printer ink faded to no fault of my own mind you... but regardless the one number that I could tell was a 3 on the receipt that happen to be faded. The cashier acted like he didn't hear me, totally ignored me and I asked for a manager so they call the manager up, explained my situation to her. Rosa that was her names of the cashier's name was Fabian... She typed in a couple of numbers and said that the receipt was not coming up and she was not going to do this for me.

CVS really needs to do something about their carbon footprint. Why on earth do they give a receipt over 50" long for a single purchase? If they want to offer all these promotions and deals, just direct me to the website or tack the "deals" onto my internet account. I really don't need all that paper... neither does our precious environment. Please stop!

I have been taking the same meds under 2 Drs for over 5 yrs. Never had an issue. My husband of 45 yrs recently passed away leaving me devasted and an emotional wreck. I went to my dr as I had at least 2 days where I got ZERO sleep. Not even a nap. And he upped the dosage of one MEDS so that I could get some rest. Actually it was only about 10% higher, but was an extended release to ensure at least 4 or 5 hrs sleep. My Dr. knew insurance would not cover it, so he pulled up prices at pharmacies in the area in order to get the lowest price for me and sent it there.

There is always a delay on refills. I manage my son's prescriptions as he is a minor child. He cannot be without his medicine so I am constantly aware of how many pills he has left and closely monitor his refills. Our pediatrician's office is fantastic. However the CVS pharmacy is always delinquent. They are understaffed and disorganised. The pharmacist has a real attitude. Our most recent incident had the prescription called in on a Monday and on Friday it still wasn't ready. No rhyme or reason. Just they are super busy. I went in on Friday after work only to be told it's still not ready come back in an hour. I had to call the Doctor's office and they had to speak to the pharmacist directly except he's the problem. He's busy. I will be transferring my family's prescription to Walgreens.

I’ve had 2 experiences that are unacceptable. The first is they filled my Rx with the wrong brand specified manufacturer (by my physician) yet marked it as the right brand on the bottle. Secondly, they just forced me to pay $110 for a fungal cream that costs $15.99 at Stop and Shop. And I have no choice with Cigna but to use them! Total crooks!

CVS Mount Pocono Pennsylvania came to my rescue today. I was using another pharmacy who was not getting my prescriptions filled and not willing or able to fix insurance issues. Taking more than 4 days and still no response back about the problem is unacceptable. Thank you CVS for taking care of your patients the way you should Especially to Rich the pharmacist.

I brought my once monthly refill prescriptions for asthma to the CVS at 92123. Long story short, many trips to the pharmacy having to cancel important appointments to pick up drugs that aren't ready, difficulty exercising without my medications, wait times that have convinced me they truly could not care less about retaining my business.

CVS Pharmacy-Airline Hwy. Destrehan, La. Several experiences over the past year, was always a pain to deal with but this year the pharmacy is 100% improved over the past few years and has become a pleasure to deal with. The only CVS problem remaining are the ones from the main office with text messages and doing auto refills without authorization. The store was recently remodeled and now looks like a first place drug store with friendly people and now welcoming views. Thanks to those that made these changes!!

In the last twelve months the service is go to crap. They tell you things that are not truthful. It is not gear to customer service but just get a prescription out for revenue purposes and don’t care it is not in the best interest of the patients or the customers.

On 11/2/2019 I went to pick up a prescription I got a text for, which I assumed was one of my regular refills. When I got home and took it out of the bag, I saw it was something that I told them to remove from my account over six months ago! I took this stuff back for a refund and they refused to refund my money, telling me they couldn't take it back, that the doctor called it in so I was stuck with it! Not only could they not be bothered to take this medication off my account when I told them to SIX MONTHS AGO, they are now lying to me!

If I could have select 0 starts I would have. Placed an order on 11/14/19 for $324. Never received the order, have spent hours on the phone with CVS, and have been told 4 different stories about the order I still do not have. CVS will not refund me or reship.

Online returns took 1 hour of being on hold, having to give info to a overseas operator, then finally being transferred to a rep. in the USA. There are none CVS actually locations like in CA and in CO, there are only pharmacies inside of Targets so returns are not possible.

Customer extra care number is **. I can't believe the waste of time with trying to have someone answer my 3 emails in regards to my extra care rewards. It's been 3 to 4 months and I have not got one rewards for my wife and my prescriptions. The store looked at everything. As said its all correct. They don't know why it's happening. In this amount of time we have had close to 30 prescriptions fill. This is very disappointing. We used to do a lot or other shopping at our CVS but until this is made correct I won't buy a thing and just may change our pharmacies. Someone needs to look at all of this and make it right it. Should have not came to this If I would have got a response to all of my emails. Chat Conversation End. Type a message...

I've been a customer of CVS Pharmacy for years. I don't take medicine for fun. I take it for health reasons. While visiting in Arizona I needed a refill on my heart medicine and it was sent to the Parker Arizona CVS by mistake. When I tried to get my medicine from a different Pharmacy oh, I couldn't do it until the Parker Arizona Pharmacy reverse the charge on my medicine. I tried for four days to get hold of this Pharmacy and they would never answer their phone. I was on hold for up to 30 minutes at which point I gave up and hung up. I tried multiple times over the four days they never answered the phone.

There is a help wanted sign outside yet if you fill out a CVS survey, and are honest about your experience Martha won’t hire you. She is very mean spirited. She forgot that we are all customers and we all have the right to good customer support.

I'm currently researching different health insurance plans, as I'm currently transitioning into a new job. Unfortunately most of them have high deductibles and I'd have to pay all of my prescriptive drugs upfront until the deductible is met (some even have a $8,000 deductible)! I called CVS Caremark to ask what my prescriptive drug costs would cost under these new plans, including my old employer's plan under COBRA. They told me they could not disclose the prices until I purchased a new plan. They said their technical system doesn't have the capability, which I believe, but I think it's a poor excuse. I used to be a Product Manager at a technical company and believe it's not built yet because Management wants to profit off its customers. If this wasn't true, then management would understand the legal repercussions and harm it is doing to its customers.

They refused to accept the Good RX coupon for certain drugs even though their website states that they do. Poor customer service if you don't accept it then state that on your website so people don't waste time coming there.

I would love to say I'm very happy with CVS but our two local CVS' one is in a very old strip mall which doesn't have a drive thru! The only business in the whole place is the pharmacy. They never seem to have most of the scripts I need and dont keep them in stock, always have to order it! The technicians and pharmacists are very very kind though so that's the only reason I go in there. The other CVS is just miserable, my scripts ARE NEVER ready when promised, it is the slowest pharmacy I've ever used. Actually both of these small town pharmacies only have one pharmacist and one technician working at all times. I feel bad for them cause they work like dogs and I dont think the company has much money or they would treat employees better and update the older stores.

Not only did I not get any reminder that my prescription was ready. I had to wait an additional day after the prescription was suppose to be filled and there excuse was "We had a lot of orders to fill". Unacceptable! I was told I would get a call notification never got that, never got a call from a technician to say it was ready nothing at all. I had to go there just to find out if my prescription was ready because they never answer the phone. I have seen the same experience with my friend and their situation made mine look like a walk in the park. CVS Pharmacy is worthless.

I have had a bad experience trying to get in touch with someone from CVS by calling the 1-800-746-7287 number. For 3 days, I have tried to call at different times throughout the day to be able to speak to someone. Each call had me waiting for over 15 minutes, which is unacceptable for a customer care phone line.

I am writing in regards to the CVS at 918 High St., Worthington, OH 43085 about an experience on Sunday, October 27, 2019 at 11:15 a.m. I have to preface my posting by saying that I am with a chronic pain management doctor for pain-related issues and he writes me several pain prescriptions, all for moderately strong narcotics and other controlled substances and in relative high quantities of pills. The prescription prints off with the name and address of the pharmacy I use most often, which is located less than a mile from my house and is a CVS. The prescriptions print from a computer software program and without the pharmacy info listed there, the prescription will not print. There is only room for one pharmacy to be listed in this area and the address info prints by default.

I am not sure what is going on at the corporate level with this company, but the constant calls and text messages have got to stop. I have one prescription at CVS on a regular basis. I have already unsubscribed from auto texts and calls. Now on a Sunday I have had 2 text messages with no scripts to pick up and 2 phone calls asking me if I want to set up auto refill which I have already advised them I do not. This company has the worst customer service and a person should be able to not be constantly contacted and bothered when they advise to not contact them.

The WORST customer experience of my 75 year old life!!!! In the amount of space provided I could only cover a fraction of the problems caused by this totally dis-functional organization. So I will simply summarize by saying that if you care about your health and would like to take the prescribed medications in a timely manner you should NOT use CVS Specialty Pharmacy. Rated 1 Star because 0 was not permitted.

Seems too often there is an issue picking up/paying for a prescription. Having many years of training and mentoring employees it is apparent that too many are put into positions they are NOT ready for or properly trained. My 'last' issue, having for the first time in thirty years being put on Workman's Compensation and just coming from a doctor's appointment the Pharmaceutical technician stated my Workman's Comp account needed to be Re-Built and it being a Friday this would take until the following Monday. Therefore I needed to pay 'Out of Pocket' to receive my Prescription or WAIT! I even had my Doctors receipt and instructions with me. It not being the first and only issue and it is apparent CVS hires many and trains poorly these individuals. And then there is no other source available to follow up. People skills are not easy to acquire but knowledge should always be. A store's employee turnover speaks volumes.

CVS is an illegal monopoly. They buy up all the good pharmacies, then they keep their overhead low by exploiting their employees. The people there are ridiculously overworked and underpaid. The result? 20 minute hold times, HORRIBLE CUSTOMER SERVICE!!!! They should be sued!!!!

Last month, my prescriptions were faxed over by my Dr's office. 48 hours later, when I came to pick them up, they were not ready. Supposedly, the fax had been overlooked. So, 40 minutes of walking around your store and I finally get them. Yesterday, I started getting texts that my scripts were ready. Today, I walk in and wait for 25 minutes to speak to someone. There's a line with only 1 cashier open. She's clueless and is taking way to long with the customer trying to print his receipt.

Babbling, speech slurring, fast-talking, mumbling reps who sound like they're half asleep and not trying very hard to wake up. Between their apparently cheap phone system and headsets from the last millennium, I hung up and will have my specialty prescription filled by another pharmacy. Probably time to look for another pharmacy period...

Son's growth hormone prescription required authorization, the doctor's office would submit the authorization and CVS would apply it to another account. I had to coordinate between CVS Specialty and CVS Caremark, eventually getting them both on a conference call because neither CVS branch can effectively communicate with other branches, after multiple phone calls totaling more than 4 hours my son's prescription was being filled.

Went with CareMark Part D as I never meet my deductible. I also obtained the complete list and rating of all that are covered. 2-8-19 CareMark filled a prescription. Cost was $64.03. On 10-21-19 When I called for a refill the price had doubled to $128.05. I was told that Mylan had raised their price that much. I contacted Mylan and Mylan said that isn't true. Who is committing Fraud I'm not sure but CareMark AKA CVS is the one I don't trust.

The CVS on West Road (Skaket Corners) in Orleans MA has about the worst telephone service imaginable. They call you with a cryptic message that says you have a prescription ready to pick up but don't tell you what it is. Then, when you try to call them to find out what it is, after all kinds of button pushing dealing with their 'automated' answering machine they put you on hold seemingly forever. Recently, after a half hour wait, I called the store manager who told me they were having problems but showed no interest in helping me.

I had a $2 reward to use at the store that expired shortly. I stopped in at CVS, bought a bottle of roasted peanuts that were on sale. With the $2 reward, I only paid 99 cents for the product. Good deal.

I have left my cell phone on my desk for over 2 hours several times and the phone has NEVER been answered. Sometimes, you can hear someone pick up and then hang right up. And sometimes I will stop at the store and tell them I will be back in two hours to pick up meds. Most of the time, even though they agreed to two hours, the meds are not ready and they always have a lame excuse. I'm going to stop doing business with them but what a lousy way to treat customers.

The CVS located at 106 Boston Post rd. Waterford CT 06385 is not run well. One of the worst CVS stores I have ever been to. (I have visited hundreds over the years.) Beware: Store Management is extremely nasty to customers when they have a legitimate complaint. In addition, the lines are long and the customer is not placed first. FACT!!! Based on personal experience and extended observation overtime.

Went to drive thru to pick up prescription. I had filled my seizure meds at the Spruce Hills drive location in Bettendorf, IA for the past 4 months. This time the price doubled, when I asked why I was told I would have to come inside. The male clerk at the drive thru was rude and condescending. The female clerk inside was worse. We can't tell you why the price doubled and we can't see the history and we don't take the discount card that you've been using for the past year. Then she mocked me as I walked away!!

I have never had to count the number of pills that my pharmacist at Walmart puts in my bottle. I trusted the pharmacist. CVS has destroyed that trust for me. I picked up a family member's prescription from CVS and several bottles were missing a week's worth of meds. Two bottles only had 30 tablets when there should have been 60. These were not narcotics. The pharmacist never told us anything. These were not specified as partial fills either. This still concerns me. That's why I am posting this message for others to become aware.

We had three prescriptions shown as "In Process" on the CVS web site for over two weeks. As the need became critical, we called in. The clerk checked, and the items were in stock, so they are filling the Rx now. Asked why it took over two weeks, she said they had a big back order list and not enough time or people to check the list.

The Sunnyside Queens CVS is mostly pretty great, and I’ve been a loyal customer since I moved into the neighborhood nine years ago. Customer service folks, pharmacists, a usually good selection of products overall are wonderful, and with 24/7 convenience (but not the pharmacy) — the store is a staple in the community. However—and it’s regretful that this is the impetus for this review—I am continuously frustrated when I receive promotions for products I regularly buy, and I go to my regular, great store in Sunnyside to buy them, and routinely, the products are not in stock. I received a promotion in the last week for a 12-roll pack of Bounty for $8.99 (usually $18.95) and I was told by an employee on the floor they would receive this item in Wednesday’s shipment (day the offer ends). So now it’s Wednesday and I made a special point to stop on my way home.

I called about checking on a prescription for a family member and six times your automated system rambled on about how it changed and improved. After trying every option it would thank me for calling and then hang up with no help. I drove over a mile to be told it would be 20 minutes. After the third trip I said, "I’ll try again tomorrow." The next day they told me your system would let it be released in eight days. The previous script was from 23 days before and was for ten pill to be given 1/2 at a time, 1 to 2 times a day as needed. Your new improved system sucks! If this is the new normal I think to keep my blood pressure in check. I will need to start looking for help elsewhere.

Within the past 6 months, CVS bought out my local pharmacy. Since changing to CVS, today is the second time I have picked up my prescriptions and discovered that I only received half of the amount of pills that was prescribed. This particular prescription is a controlled substance! I’m a nurse, I know there are always checks and balances in place regarding controlled substances. NEVER should a controlled substance be distributed without, at minimum, a second person verifying the number of pills is correct. I can see this mistake happening once, but this is the second time this has happened at the same location with the same medication. Is someone at the Newport, NC location stealing medications?

Customer service is horrible! I am on ** and it is a MAJOR ordeal to refill. They will lie and say that my doctor's office did not call a refill in, when I just spoke to the nurse myself who confirms otherwise. When they call me, it usually shows up as a random number, rarely identifies as being CVS. I have missed many calls from them because the numbers appear to be robocalls. Dealing with them is very frustrating. You'll need a ton of patience if you have to deal with them.