CVS Pharmacy Reviews

I thought Walgreens was bad but CVS employees took the cake. That ** dude in the front is so ignorant and rude, I'm not sure how they passed the interview process, with that attitude. The pharmacy is another story. I'm always getting notifications on my phone to come pick up my medication. When I get there they don't have my number in the system (but they text me). They said, "It is ready for refill. Press 1 to refill, the medication will be ready at a certain time." I walked up there. No medication. This is an ongoing thing, even while I'm there other patients are going through the same thing. There is no apology. No change. They just Don't care. Go somewhere else before you go to this one.

I drop off my prescription a month ago. I was prescribed a specific medication because it is fast acting. I've called three times. My doctor has called. They say they're still waiting for approval!

I recently visited the CVS pharmacy, and everyone there is always so nice, helpful, efficient, and fast. I especially appreciate the store manager, who I see almost every time I’m there, always with the best attitude and incredible patience. I once saw him deal with a rude customer who spoke badly to him and others in the store, yet he remained patient, polite, and still helped her despite her behavior. That truly shows how much he cares about his job. He didn’t deserve what she said to him. Thank you for always providing the best service whenever I visit and to others, never stop being amazing, Rafael **.

I read online they was open till 10 PM when in fact 3-30-26 they was close before 7. I need my medicine...I will never go back to use CVS again. I live 45 min away! I will not recommend this to my family or friends!

You call and simply cannot talk to a pharmacy staff member because their phone system won't let you. The best you can do is leave a voicemail and hope for a call back! It is so disrespectful to the customers. This is a pharmacy and deals with people's lives in medications. This is not supposed to be some rinky-dink operation. In fact it should be illegal to operate this way. I just switched to Walgreens and what a difference. A REAL person actually answers the phone in the pharmacy dept. I am writing my state representative as well as state dept of consumer affairs to advise what is going on at CVS and ask that a bill be drafted to prevent this from happening, as this concerns the health of the general public.

Hate going to pick up a prescription now. Have to go to one of three kiosks and put all info in and hit search then more questions then finally it says wait for pharmacy staff. Now 3 people waiting or helping the elderly beside them. Either way horrible for idea CVS!!!!

The new pharmacist: Mr. ** at this location 810 W Pioneer pkwy Grand Prairie, Texas 75052 is outstanding. Their professionalism, attention to detail, and to solve every problem, we do send a lot of our Prescriptions to this pharmacy, I am a physician cardiologist and have been in this area for many years. Commitment to patient care is evident every time I visit. They go above and beyond to answer questions, verify medications, and ensure everything is handled correctly. It’s reassuring to know that someone so capable and dedicated is overseeing my prescriptions. Highly recommend this pharmacy because of their excellent leadership. Thank you

I find the CVS on Walsingham works in a state of confusion. They will send you one thing on the app, but when you go to pickup, it's another story. They are not very supportive or compassionate with their customers. They wait until the last second to tell you they don't have something in stock so your script is delayed, instead of calling another pharmacy that has it so your meds are not disturbed, many times they DO NOT return phone calls and can be rude on the phone. CVS needs to do much better and to be a little more professional, caring and learn how to work with people. I think this is a reflection on the entire company brand. If they can't fix it, Walgreens will be happy to take my business along with the other jaded customers.

I just went to pick up my prescription at the CVS located at 6504 West Little York, Houston, TX 77040, and unfortunately, I had a very unpleasant experience with the ** lady at the pharmacy counter. Yesterday, when I checked on my medication, she responded in a very rude manner. Later, she informed me that they didn’t have the item in stock and needed to place an order, asking me to return today. Today, when I arrived, she charged me for my prescription and another item I purchased, but she couldn’t find the medication I needed. She and two other staff members looked for my package but did not apologize for the inconvenience. Despite my limited ability to stand for long periods, I waited for about 15 minutes. At the end, I received no apology or thank you. Due to this experience, I have contacted my doctors to request a change of pharmacy.

You used to be able to contact a person in the pharmacy for questions about your prescription. Some ** at CVS HQ decided to use an AI answering service that can't answer simple questions or connect you with a human being. Also their message box never picks up so you can leave a message. Find an alternative pharmacy with better customer service interfaces.

The CVS/Caremark has been a total joke. When my doctor has changed my prescriptions three times now I have not gotten any prescriptions from them and I pay a monthly fee as well as a copay now and still not getting my meds. A month and a half ago I closed an account on a credit card because they were going to charge $10 a month to use them and it took me four and a half hours and two days to find anybody being transferred multiple times and hung up on multiple times who could actually change my credit card to pay for my services.

We were at the CVS corner Rt 926 and Rt 202 in West Chester PA and for two years we have been struggling as I thought this is normal but OMG what a mess. And I know because I changed to pharmacy in the West Chester Hospital. Got my meds today at the hospital. Omg what a difference. It was quick, friendly, and knowledgeable people, all what CVS has not. If I knew this I would have changed years ago.

The only reason there is even one star here is because CVS won't allow any posting without at least one star. CVS deserved a Black Hole. My old pharmacy had to close and my prescriptions were transferred to this CVS, which, as I was warned, turned out to be a storefront of rude, incompetent liars. Great way to build trust in a pharmacy. I first tried to use the CVS online ordering form, but CVS insisted the drug I was trying to REFILL did not exist. I then drove to the store. The pharmacy first said they could not find it, they THEN said they found it and it cost 172.00.

The CVS store at 12100 Ventura Blvd Studio City CA 91604, Has an amazing and Super professional Manager **, I went to try to find after 8 Cvs been out of stock BB cream make up, she went above and beyond to get me the product and was very kind, smile and great Personality. The store was also Super organized and Clean. Definitely Highly Recommended!!!!

CVS is not only slow, they also don't have your medications available when you have used the app and ordered them online, they also don't carry certain products that the general population uses such as certain birth controls and hormone replacement medications and medical choices should not be up to them and I will be going elsewhere. My only hope is that this business is eradicated.

CVS Store #1604 - March 2, 2026 - Trans# ** - RX#**. I was treated poorly at the pharmacy by the pharmacy manager. Yesterday I had a question about my new Zepbound prescription, and the pharmacist's explanation was deceptive at best. My physician emailed my prescription for Zepbound 2.5 for 4 weeks with no refills. When I picked up my prescription the pharmacy provided and billed me for Zepbound 2.5 for 8 weeks instead. (The pharmacy was busy when I picked up, I asked why the prescription was so much and was told that was the price after my insurance. It was a new prescription, I did not want to hold up the line, so I paid - thinking I could figure it out at home.) Yesterday, during our conversation/consultation the pharmacist went on to say that I was to take two injections of the 2.5 syringes to get to the next level 5.0 after the initial 4 weeks (this is counter to the instructions).

CVS - I have been around a long time. I have never seen a Pharmacy work harder to avoid any direct contact with patients. Call on the phone-leave a message, we will call you back. Go in person, pick up a prescription, that works out ok. But if you have one that is due for a refill, you have to call it in or go online the day it's due to be filled. This is with the Pharmacist standing at the computer. Other Pharmacies set up the order and you pick it up the day it's ready. I'm an old dude, but I understand technology. Technology should never be allowed to replace personal courtesy.

Come here because TRICARE requires us to, and only reason we come here.

I am extremely disappointed with CVS Caremark’s decision to require patients to use 9amHealth for GLP-1 medications. I already have a physician I see in person and have an established relationship with, yet my doctor has no say in my treatment because CVS Caremark has chosen to route everything through a third-party telehealth company.

The automated system that you use to contact the pharmacy is absolutely useless. I have a prescription that has 8 refills by 5/30/26 but states cannot fill. What? The automated system is awful. All I want to do is talk to a pharmacy tech. This has taken me 25 minutes for nothing so now have to drive up to the store. Unbelievable.

After waiting only about two minutes at an empty cash register a man came over who I thought was a maintenance man. He’s been working on the machines and he was angry from the first word he said to me and I’m 80 years old and I said I’d like some help seeing if these items are covered by my CVS card and he said he didn’t know how so he rang up my stuff no no discounts whatsoever and I began to think he was someone I should be concerned about so I hurry up and left. I haven’t been back for a week and I really don’t know what to do. My past experiences have been great and now there’s a strange man at the cash register who’s has their permission to run the cash register but knows nothing about our insurance programs like Medicare. I’m afraid to come back in the store.

24 hr CVS in Manassas, VA has horrible, terrible people working here with zero customer service. They treat people like sub human entities. I have been a loyal customer to the CVS 24 hr store on Centreville Rd Manassas VA for over 15 years. Over the past 2 years, I have been increasingly unhappy with the Pharmacy and Store Manager, and staff employees, especially the Pharmacy dept. They are extremely rude, have bad attitudes, forget to put my prescriptions in when I call to refill, and ignore me when I tell them - they roll their eyes and ask me to move to the next pharmacy tech to enter information for the prescription I called in, and move me out of line and wait for the prescription to be filled and get back in line.

Horrible experience with CVS again, for the past 2 years I unfortunately need many meds and CVS has just been horrible. Many times it is not there and you will have to come back not once but three sometimes four times. They, the staff, just don’t care and it must be a company culture that does also not care because you will find the same attitude in a different CVS. I tried!! Do yourself a favor and find another pharmacy. I used AI to find something else.

Your supervisor at the CVS in Lacey NJ, Mr (and I use that term VERY loosely) Richard ** is disrespectful and a danger to patients. I went today and was refused my medication. Refused. I was not given the option to purchase, they outright refused to service me after I inquired why I was receiving false text message information regarding my refill. He was so exasperated when asked to speak to me, slamming his hands on the counter. He even threw my phone back at me, again with with no answers. I'm disabled, the medication in question is dangerous if stopped immediately. Withdrawal and seizures are some of the side effects if it's stopped. And I was told they refused to give me my script and service me.

CVS has been able to provide usual and unusual medications from three (3) CVS sources for my urgent life-threatening issues. Thank you, all! That's the good news. Communication is servicing these many account facets is another issues. CVS CAREMARK, CVS SPECIALTY, CVS Courthouse Road. They do not interlace/communicate on customer accounts. Our total of these 3 is over $30,000 yr. Communication is a brick wall. Try to request a printout of $$ spent at each of these 3 CVS entities.

This CVS store on 16 Boston Rd. Chelmsford, Ma. Truly stands out for its excellent cust. Svc. The entire team is welcoming, helpful and always makes me feel at home-including the pharmacy dept. A special thank you to Max, the new mgr. He's absolutely awesome. Max has a great personality, is pleasant and caring, and always goes out if his way to help me find what I need nd explain everything thoroughly. This is customer svc at its very best. He truly makes my trips worthwhile. Thank you so very much, Max-you rock! Hope you stay there for a long time.

Rude and unprofessional. Threatened me with criminal trespass for putting my hand on his door to steady myself. I am a 78 year old Air Force veteran with balance issues, worn out hips and knees. I will now go ANYWHERE ELSE to get what I need. The clerk should be fired today, he is costing you.

I spent 45 minutes on the phone & website trying to refill a prescription. The website stinks & if you call all you get is a recorded option and it doesn’t recognize your information & the pharmacy has it all. I had to drive to the cvs pharmacy to get it refilled. Took about 2 minutes to drop off and have it refilled. CVS thinks they are making it easier but they are making it harder with the automated system. I prefer dealing with a real person.

CVS Pharmacy and Specialty Pharmacy SUCK!!!! They never fill my specialty prescriptions on time. I requested a refill and it took them 3 weeks to respond saying that they need more information from my doctor. So it took another week before I got my medication. The pharmacy staff always have issues with their system stating that it's too early to refill even though that's not true. They use different website platforms for the store and the pharmacy which makes everything more confusing. I highly recommend using a different pharmacy.

Unfortunately, I can see why the ratings are so low. My doctor said that she called my prescription in, but my pharmacy at 117 and Clifton says that she did not. However, my online account clearly lists it. The software will not allow me to change the pickup location. I'm going to have a very uncomfortable night!

I didn’t get the Pharmacy Tech’s name (sorry about that) but he did an excellent job helping me today (02/15/2026). He helped make I got the right product, took the wrong product I chose and put it back on the shelf himself and with my consent, he looked at the requirements from MyChart to be sure I had everything I needed for my medical test tomorrow. Next, the Pharmacy Technician rang up my prescriptions and the other products I needed and thanked me for shopping CVS. What a wonderful experience and great young man, who realizes what great Customer Service is!

DEE at the CVS (4183 Hwy 278 NE, Covington, GA) absolutely made my day. I’ve never seen one person handle the front, run to the middle of the store, and still greet customers from wherever she was with that kind of energy and professionalism. She was courteous, funny, and incredibly informative. I’ve been going to CVS for years, and no one has ever taken the time to ask me to sign up for—or clearly explain—the Care Card and its benefits. Dee did, and because she explained it so well, I actually signed up. I came in for one item and ended up spending over $100. I also want to thank Anabel—she was amazing too. If more people had even half of Dee’s energy, customer service would be on another level. You guys ROCK!

Went to pick up my insulin yesterday. I usually got three months 9 vials. Shortly after pulling off, I realized it was only one. On my way back to the store, I called to let them know I was coming back and it was one. That’s when the woman told me that the pharmacist that was there was a fill-in and they had to look at cameras that I needed to come back on Tuesday When the pharmacist came back to review the cameras. So after about 15 minutes and speaking with my mother, we come to the conclusion that maybe I should call the Help # For Cvs so I did..

I hate this CVS on Ralph David Abernathy!! I'm so disgusted that they are the only location near my location to pick up my medicine. These people are so lazy. They don't communicate with you when prescription is not covered by your insurance. Instead they will just ignore the prescription fill and wait until you ask about it. Every single time I go there it's always frustrating because of their lack of customer service, customer service will make or break a company. I say fire or move all of them to another location. They're not needed in our community we need people that actually wanna help you not give their ** to kiss.

If I could give negative stars, I would. This is by far the absolute worst establishment I have ever been in for pharmaceutical care or needs! I wish Bartells was still there and that they had not been bought out by CVS. What a joke!! These people are completely vile and rude. They never have medications in stock even when it is something you have taken every single month for 15 years, I have multiple sclerosis, not a cold or the flu. Incompetent is about the nicest word I could come up with, and that is even more positive.

Worst customer service experience ever when dealing with this store. I called to get a prescription sorted out that my doctor had called in and CVS did not have record of it. Sally accused me of trying to do something illegal, criticized me asking 'why would I have a discount card (which she then said she removed)' and eventually told me she was updating my account to prevent me from getting prescriptions filled there - then hung up on me after screaming at me and condescendingly calling me 'honey' and 'sweetheart'. It was stunning - they DO NOT care at all about solving their problems - they just restate the problem over and over. CVS insists upon putting the customer in the middle, then berating them when they try to solve a problem that's clearly their own. 20 + year customer until today. It says a lot about the company when they tolerate people like Sally in their workforce!

CVS is adding additional roadblocks to fill prescriptions that are not required by law. Just so they can force me to go to their more than once a month. They should not be second guessing the decisions of my doctors.

Cashiers don't care about you. They are rude and condescending. They leave their station and when you ask for help they treat you like you're a criminal. I hate going to the CVS on Michigan Ave in Kalamazoo.

CVS in Unionville CT very bad pharmacy, very rude and lying about their Refill process. They claim my Mounjaro was filled on the January 24 not so never got. Lying about their auto fill to save face. Transferred all scripts to a new pharmacy not CVS.

Fantastic CVS location! The staff in Ventura blvd in Woodland Hills are friendly, helpful, and professional. The store is always clean and well-maintained, and the customer service is truly top-notch 5🌟. One of the best CVS experiences I’ve had, highly recommend!

I see CVS pharmacies are drumming more customers with the kiosk system they are forcing everybody to use. The kiosks are disgusting filthy. Do you know it's flu season and people are coughing and sneezing all over themselves. And God knows what other diseases these other customers are putting on these kiosks. The pharmacy I go to in upper chichester Pa looks like they haven't been cleaned in days.

The worst! Never have the medication and it takes forever to get it. Some of the staff is very rude. The drive-thru window is a joke. Guaranteed 10 to 20 minute wait in line at the drive-thru. The inside is not much better as people are backed up five deep. Nowhere to sit. If it wasn't for my Medicare part d insisting that I use CVS or Walgreens, no way would I ever frequent this store.

My script for Testosterone - which is not cheap - was given to me with the full script not being filled. Not once but twice. The 2nd time we called it out and they 'fixed' the discrepancy - only after the fact. When asked what the root cause was - they confidently explained they didn't know. Solidifying that it was their fault. This will be the last time using CVS for anything.

Will text they are filling your prescriptions and when you go 5 days later they have NOT filled my prescriptions. Monumental waste of time, energy, and gas.

I was wondering if anyone is so frustrated as I am in trying to refill a prescription by phone. It used to be that you could just give the RX# to have it refilled. I once again just got off phone in refilling my husband's medicine. The options stink, they tell me that he has a #number of pills that can be refilled. Rather than just being able to say the script number now they are asking to give the prescription name. I don't know about anyone else, but most of them have names I cannot even pronounce. So when I try it is impossible because I cannot just mention the RX#. CVS please go back to the old way that when we call we can have our meds filled without being so angry. Pay attention to your customers..

I’m giving this store a one for the absolute lack of empathy for the staff. This store is lovely, has great staff in the front and pharmacy. We received over a foot of snow and the front store and pharmacy staff showed up to help the customers. The lot was not plowed and it is impossible to park. This is unacceptable for the staff and customers. This needs to be better addressed for future snowstorms and inclement weather. I almost fell walking back to my car. This store was closed on Sunday, and the lot should have been plowed before the staff and customers arrived. This corporation NEEDS to do better.

CVS, Armonk, New York, Nice updated and reconstructed store. Problem is the store is better off run by the mentally challenged employees that organize the stock on the shelves, anyone above their job title is what the beauty man told me in the make-up section, "a hot mess." I was told the manager took medical leave and walked off the job according to the Stephanie in the Pharmacy, and is not coming back in other words.

After spending many frustrating years with Walgreens, I recently switched to CVS. I am so grateful I did. My man and I both have Covid...Walgreens couldn't fill the prescription for my partner. We called our doc, who called in the prescription to CVS. It was ready in 30 minutes. They have been fantastic, very caring and customer care oriented. It is much appreciated by this old lady (73). A prescription that would have taken 5 days to fill thru Walgreens, took 30 minutes with CVS. Three trips to Walgreens to get refills, was one, 30-minute trip to CVS. Need I say more?

Being a member of the healthcare field myself, it is difficult to believe how many personal complaints one can have with a pharmacy on such a large scale. I have never dealt with this level of unprofessionalism, rudeness, or incompetence! How are they allowed to continue to “serve” the public?!?! I am not only speaking in regards to this specific store, but to the larger broad scale of stores they maintain. My “1 star” is only that because I can not give less. There is no communication and if you do get lucky enough to be transferred to a pharmacist, your wait is a minimum of 20min! You are then met with rude excuses. I understand being understaffed & overworked but YOU chose to work there & in that capacity. That is not a patient's fault. Again, I am baffled that they are allowed to service individuals with their level of service.

First of all everything about CVS Is low brow. To reduce me interaction with CVS staff I checked the website to see if my prescription was ready. The website said pick up the same day after 5pm. When I arrived at the drive through to pick up. The employee said my prescription was out of stock. I referred to the website, and she said I don't have anything to do with the website. I said that's not a good thing to say to your customers. NO EMPATHY this is my inhaler we are talking about. Which I still don't have after 2 days wait. I will be transferring my prescription ASAP.

I would give 0 stars. CVS is not an insurance company. They own Aetna. No one at Aetna or CVS can get the healthy foods card or the otc card right. Still waiting on them. Was to be ready for January 1, 2026. Nope not at all. Call Aetna they put you over to CVS. CVS puts you over to Aetna. Try to talk to a supervisor they won't let you. They hang up and make excuses. I will never go to CVS and therefore Aetna. I now disenrolled and going elsewhere. Been trying to get in contact since the 1st of January. They have given my husband the wrong meds. "Oh we are only human." BS. Lives depends on getting what you need. They don't care. I can see why they been sued. Hopefully they will go under. They lost us and many others.

I have used CVS Pharmacy for years and the best part was the ease of transferring my prescription as needed while moving. Now, when calling to transfer prescriptions I cannot get to a transfer portal. The AI phone system was okay for refills but it still had an option to speak to a person if something wasn’t working. I have tried calling and calling but I cannot get the AI to transfer my prescriptions. I end up in a loop of the AI repeatedly listing my prescriptions and have not been able to transfer them. It’s enraging, and I am not in the area to talk to anyone. So I had to transfer those prescriptions to another pharmacy. It’s infuriating to not be able to get what’s needed done in a timely manner and even more irritating when I can not get it done at all. Anyways, never had a problem before this, but no longer happy with the phone service of CVS.

Plumb Lane Reno Pharmacist is rude, sad, depressing and grossly UNPROFESSIONAL His name starts with a R. I was told my prescriptions could no longer be filled at this pharmacy, because He couldn't accept criticism. How and I suppose to know he's a pharmacist if they don't tell you when you are in the drive thru. After he told me this he, "handed" the bag to me but kept a firm grip when I tried to get it. Because of his the bag ripped and my prescription fell to the ground.

Script are never ready on time. They never have the medications in stock. Closing for lunch every day for a hour when there are multiple people working who can dispense medication during that hour is horrible.

Truly horrible. Website is garbage and trying to talk a person is just about impossible. Every possible delay while trying to order anything. They also constantly run out of medicine and we have had to go elsewhere. Do not use.

The pharmacist always goes the extra step to help.. The staff in pharmacy has a few employees that have been there for awhile and they are so helpful and kind… I have had health issues going on and they made sure my wait was not too long and always make sure there are no conflicts with any new meds.

The store on 1836 PAT BOOKER RD, UNIVERSAL CITY, TX, 78148 is the worst I have ever been to. The pharmacist ** was very rude and dismissive. Never have I been treated in such a way, and to try and cover up his mistake; he asked me to go to a Whataburger up the street where his wife’s a manager to get me a free meal and for me to keep quiet about my experience. Where does CVS get these Pharmacist from? Why Whataburger though? He knew I was picking up my cholesterol medication maybe wanted me to have another stroke?? All I know is I’ll be going to Walgreens or HEB. This is one customer/patient gone.

No stars! They never have your prescriptions ready in time. The staff is rude and basically makes you wait for medicine that they are too lazy to fill. The app is never accurate and then when you call, you get hung up on or no real answers as to when you can get your medicine. They hold your prescriptions hostage because it’s the only authority these people have. This location should be closed or put under new management, it’s so awful! Just look at their Google reviews. All the same!

Corporate has decided to undermine those that are on the field. You have created a wall instead of phone service. We are not complaining about those that answer. We are complaining about your recorded message that gets us nowhere. We wait for hours for a return phone call that at the end brings us to the next problem the fact that you cannot keep a proper stock of medications. So we wait for a phone call only to be told that the medication is not available and when we are referred to another store and travel to that store we are told they don't have it or it can't be sold because it is out of date. Wake up. You have ruined service the employees' ability to deal with your mismanagement every day. IF YOU LOOK AT THE ITEMS I CHOSE TO COMPLAIN ABOUT IT HAS THE HIGHEST NUMBERS FOR COMPLAINTS.

Worst wait times ever! Every time, regardless of the time of day, I’m forced to stand in line for 10+ minutes because there’s always only one person working the front desk. Then god forbid a pharmacist is needed to explain your Rx instructions, then the wait time is even longer. Not to mention, they are ALWAYS out of stock with my prescriptions and I have to wait several days for them to be available. I honestly wish my employer had NOT switched to CVS. I was so much happier with my pharmacy at Walmart and truly considering just eating the cost and going back. CVS is horrible!

It should be illegal (it probably even is) how the lazy pharmacists cater to certain people at the Ferndale, MI CVS pharmacy. All while letting other “certain people” wait for HOURS for their medications. When my insurance company said that my prescription should be filled immediately, the CVS pharmacists tell me I need to wait. I’m seriously considering litigation. ** Some of the cashiers at CVS pharmacy actually felt bad for me.

It would be laughable at how incompetent the pharmacists are at the Lafayette store if it were not that they deal with life and death medication. There is a total lack of professionalism and they year their customers as if they were a nuisance. The sheer arrogance combined with negligence is astounding. Do not go to this store.

I have read so many complaints which parallel my poor experience with CVS from rude treatment to denial or lies regarding the medications, inability to count days for refills, providing invitation for refills of medications that should have been marked for anaphylactic allergies, and overall cruel treatment and disregard for patients. Working in the environment of medicine for over thirty years, I believe that everyone deserves respect and kindness, which over all, is being disregarded by this corporation, even to the highest level for some which is exemplified by their failure to acknowledge and correct the poor behavior of their employees; there is no excuse to treat someone poorly and with such cruelty; nor does it provide resolution.

The store in general is fine but yesterday Dec 29th I visited the store in Murray KY and used the bathroom. It was nasty at 2:00 in the afternoon. The floor in front of the urinal had a months long residue of urine, the top of the toilet was gone and it appeared it hadn't been cleaned well in a while.

I bought a cane from cvs and the bottom keeps falling apart. I have fallen 3 times due to this DEFECTIVE CANE. I have repaired it 5 times to tighten the bottom piece. Nothing works, glue, Teflon thread tape..Nothing works. I have a degree in mechanical engineering, and if I cannot fix it..then it's GARBAGE.

On many occasions CVS has given Rxs away to other pharmacies after texting me they are waiting for me. This includes Rxs that were not in stock to begin with. The most recent incident #**, after arriving at the pharmacy and told they "couldn't find" it in the bin, I opened this report. I had two days remaining to pick up this Rx. When speaking with both corp CS and the pharmacist, I was promised the Rx would be shipped to me "overnight" and in my hands Monday AM (yesterday). The Rx wasn't shipped. I called this AM to find out that my insurance doesn't allow delivery, but no one could exercise any semblance of customer service and inform me. CVS is the perfect example of economy of mediocrity- where every task is undermined by short term, short sighted, penny pinching policies that alienate its workforce and its customers. I'm lucky the Rx wasn't for insulin or blood testing supplies....

I don’t want to leave another bad review because it’s know how hard everyone works. I just simply called to see if I needed a copy of my prescription and they hung up on me. It may be a mychart issue. It’s on there that I have two refills until February 2026 but my other doctor is on there. I just wish they wouldn’t have hung up on me. So I’m giving them a 3.

Coventry CVS has major entertainment issues, with giving medicine out, you are not the doc. Fill the meds. Stop acting like your people’s stealing pills and figure out how to work for the people. Not against.

CVS Pharmacy, Moore, Oklahoma - Pharmacist - Trish. Hoping to not have to stop using CVS, but the Moore, Oklahoma store on 4th Street has really shaken my loyalty! Suki (my Epileptic English Bulldog) has to take Keppra & Phenobarbitol daily (she takes 2 Keppra's & 1 Phenobarbitol). I used CVS in Garland, Texas since 2022 & moved to Quitman, Texas in 2023 & began using the CVS in Mineola, Texas. I loved the staff at the Mineola, Texas location. They were always (dealt with several different members of their Pharmacy) nice & professional. My vet could call in Suki's Phenobarbitol prescription without any issues & each month, I would drive to pick up her script.

Customer service is the worst. I puchased a gift card through the kiosk. It did not confirm but took the money anyway. The employee said the transaction can't be voided and I would have to call Vanilla to confirm the transaction. Vanilla wanted to start an investigation that could take up to 15 days to resolve. Now I have not birthday present and will have to to see If I have anything.

Went in to get the photos I had printed for my son's school project and was helped by a woman who sounded drunk trying to speak to me. Then just says, "We’re backed up maybe tomorrow…." No sorry for the wasting your time..? Where do employers find these people. LOL. I just walked away. Couldn’t even figure out what to say to this terrible customer service.

CVS Corporation is dishonest and so are their staff. For 3 years, I was told my HRT was on backorder and I had to call them again and again to get it. They told me there was a nationwide shortage. I finally had my prescription transferred to Nova Star Pharmacy, an independent pharmacy, and lo and behold, they have it in stock. When I called CVS to ask why they couldn't have it in stock, I was told different pharmacies order from different distributors. BS. They don't keep anything on hand because it costs less for them. The customer is not a consideration and customer service is not a consideration. The automated phone system is in place to keep staffing costs down. Change your pharmacy. We need to send a message to these large, corporate pharmacies that we have had enough. Also, CVS owns Aetna.

I was hoping I could give zero stars. I’m actually sitting here now to pick up prescriptions for pain that I get every month. Two are ready and one has to be verified the rude lady looks at husband and I and said I have to get the pharmacist to check to see if the script is legit. Now they had received this prescription Wednesday, today is Friday and it was all sent in electronically. Then, when they checked, said it will be ready after 3, it’s 10:39 really. If you don’t have the personality to be kind to people, maybe you should not work dealing with the public. So now, because I walked up here, I have to sit and wait until 3.

I went in store to pay for a yearly membership at a promotional Black Friday price. The staff member messed up and put me on a plan that would cost double that. I went back to the store to have them fix it but they said to contact online customer service. I waited 10 long days for CS to reply and they said because I signed up for the non promotional price I could no longer get the lower price membership. They refused to acknowledge that it was their own staff member who made the mistake that I now had to pay for and kept using the words "sorry for your confusion."

CVS at 1201 Brickell Ave, Miami, FL 33131, scammed me today, December 12, 2025, at 1:00 PM. Last week, when I went to pick up my medication, Dexlansoprazole 60mg, at Walgreens at 200 SW 13th St, Miami, FL 33130, I paid $82.57. Since I thought it was too expensive, I walked to CVS at 1201 Brickell Ave, Miami, and asked how much it cost. They told me $40.00, so I went back to Walgreens, returned the medication, and got my money back. I went back to CVS, and the woman who had offered to charge me $40.00 told me that they would get the prescription from my doctor from Walgreens that same day and fill the medication themselves for $40.00, and I agreed.

Amazon Gift card purchase at a CVS store was tampered with. I have a receipt and customer service is giving me a run around. Asking for more information each time. DO NOT BUY gift cards from CVS!!!! They will not give you a refund if you can’t redeem the card with the vendor!!!

The staff at CVS Pharmacy are very rude, disrespectful, don’t know how to greet their customers when they acknowledge them. The pharmacy is rude as well. He talks about the customers with the staff it’s just rude. Staff sprayed disinfectant spray when customers was standing in line and the customer asked her not to spray because of skin sensitivity. After spraying it anyway no one helped the customer after she did it.

Sub: Unreliable Pharmacy. My child got her first HPV vaccine on 09.30.25 after a long wait time at CVS, 2735 Sienna Pkwy 77459 and we were asked by the Pharmacist, Brinda **, RPh to come back for the 2nd dose after a month. Based on this, we visited the CVS on November 1st and were told then that the second dosage will be only due after completion of 2 months. Again, we visited the pharmacy on November 30th and the Pharmacist, Brinda asked us to come back again on December 1st saying 60 days are not passed yet. Under these circumstances, we went again on December 1st and she made us to wait for an hour then and called our names to announce that the second vaccine will be due only on 03.29.26.

When you are dispensing medication to the public, you have a responsibility to, at the very least, be reasonably kind. You are dealing with people when they are at their most vulnerable; People are coming to pick up medicines because they have the flu, they have mental issues, they have sick children, they are caring for a loved one that may or may not make it, or they are simply struggling… It is deeply troubling to have the type of experience that I had with several pharmacy team members in the last few weeks.

I had my prescription transferred to CVS pharmacy when RiteAid went out of business. My first time there they didn't have my Estradiol patch filled. They said that they were out of stock but could have it sent to the pharmacy in Issaquah. So I went to Issaquah to pick it up without issue. The following month I went to get my prescription in Issaquah and they said that it was out of stock again and had been on back order for two months. I know this wasn't true since I had just picked it up the previous month. There was no offer to check other pharmacies in the area to see if they had it in stock (like the Sammamish Pharmacy had previously offered). When I asked, Ryan behind the counter, "What should I do now, not take my medication and deal with the side effects?" He replied, "Yup, that is how it works."

Worst customer service support ever. There's apparently no supervisors available ever. There's no one that can help you because apparently no one works there who wants to assist customers. They send you broken products, they send you incorrect products then they don't take accountability and choose to speak to you sarcastically and condescending as if you aren't paying for these items. All the Rite Aids closed down recently it should have been CVS instead. Rite Aid had better customer service in every way, better prices, nicer staff members and they always had items in stock. Shame on CVS for horrible and unnecessary treatment of paying customers. There's no reason to treat people the way you do. People spend too much money in this establishment to undergo such vile treatment. Do better CVS. Shame on you.

CVS Pharmacy is beyond horrible. Extremely slow. Very Rude staff. Unprofessional. When it’s 8 pm anyone waiting in line is just out of luck. Apparently and you have to go back again to get your prescriptions on another day.. I arrived at 7:46 pm and waited 20 minutes to get to the pickup window. They took the two people in front of me after 8 pm but I was rudely told they were closed. I was there before closing time and it is not my fault their staff is super slow. My rating should be a minus 10.

Stated medicine has an effect end for pick up and threw medicine out before time. Wasting customer time. System went down and terrible service. Pharmacist states that you have the day on a certain day they put the medicine away 12 hours early, allowing their system to shut down. Spent over 40 minutes waiting for prescription. If the prescription wasn’t thrown away, the system was still up when I got there because I had to wait their system. Pharmacy tech, and license pharmacist had no idea what they were doing and gave me the excuse that they throw away the medicine at 7 PM and then that they throw the medicine away at 12 PM. So no one had a direct answer. My recommendation is if they’re gonna throw it out earlier, they should put that in the text as well or follow their word and have the medicine until 9 PM like they stated end of day.

I called to refill a prescription and took over 5 min to complete the call. The new automated system is not straightforward. I was asked the same question several times and at one point was told there was no information for that particular prescription. Also told me that I had several prescriptions and which one did I need to refill. We should not have to go through a list, but rather just enter the Rx number like we used to do with the all system. This system is not effective and should be evaluated.

CVS app is impossible to link to my active prescriptions filled by CVS. I keep getting an error message - "there's a problem on our end." Time to change to Walgreen's or Amazon. It's time CVS fires their CIO.

I'm done with CVS. My 87-year-old mom is a loyal long-time CVS customer who spends thousands of dollars in prescriptions and merchandise each year. She has basic computer skills and up until recently, she was able to refill her prescriptions online without a problem. Now every time she signs in, they also want to send a code. She does not have a smart phone and cannot receive a text. Therefore, the code is emailed. This is confusing to her to navigate between her email and the CVS website to retrieve the code.

When I came to pick up a prescription today, one of the women behind the cash desks asked me to come to a cash register that wasn't visible from where I was in line. She got rather rude and condescending; finally the woman & children at that register left and I could finally see where she was pointing. One I got up to the register, she was too busy looking at photos on a cell phone w one of the other employees to answer my questions and when I got her attention, she was even more rude to me. I am sorry that my insurance makes me use CVS because if it were up to me, I'd drive an hour out of my way to avoid this third rate pharmacy and its rude employees.

I went to the CVS pharmacy off of collier ave in lake Elsinore California. Christopher administered my vaccine and did a wonderful job. He was quick and efficient and even talked me through step by step through the shot as I do get nervous. Thank you Christopher!!

CVS changed their systems so you CANNOT reach a live person in the pharmacy. You either have to send an online message, which they’ve told me they can’t even SEE or READ the message as it doesn’t even appear on their end, OR, you have to leave a voicemail and wait for a call back. There’s no way to reach a live person anymore. Absolutely horrible; especially for those who are extremely dangerous medications and need to speak with the actual Pharmacist as quickly as possible. But, Healthcare Providers, being waaaay more important than the patients taking the drugs, have a way to get in touch with the staff without leaving a message. Why can’t we? Absolutely horrible! CVS needs to change this so we can reach a live person when needed.

Arrived at CVS Pharmacy in drive thru 10 minutes before closing behind another customer. After they serviced that customer, they shut the gate and immediately closed even though I was in line and looked right at me. Customer service in Urbana is terrible.

Pharmacy in Bryan's Road Md is unhelpful, incompetent, and unprofessional. This is intolerable especially when it comes to life saving REQUIRED PRESCRIPTIONS. I called over several hours and was informed that my shipment was on the way and it never arrived,

If you ever fall and injure your tailbone, do NOT make the mistake of going to CVS. Despite their "heart bandage" logo, they could not care less about the American public's health. They should change their name from CVS to CCL, Couldn't Care Less. And add another 'C' for 'Corporate.' Like a clumsy oaf I fell and bruised my tailbone, so I had the ER doctors send my prescriptions to the nearby CVS instead of my regular (independently owned) pharmacy, to reduce the amount of driving involved (sitting in the car is painful). So I limped into CVS the next day for my pain medications and a donut pillow. It did not go well.

My cardiologist prescribed a medication that I needed badly and the pharmacist and customer service rep at the drive thru were very rude and uncooperative as my wife tried to explain the situation and need for me to have this med especially after I had been transported to the ER on two occasions. We have always received our meds at this particular pharmacy on Route 9 corner of Texas Road in Morganville/Englishtown New Jersey. The pharmacist was very RUDE and told me that I couldn’t get prescription filled and never checked my wife’s coverage but kept telling me about the issue with my coverage. I eventually gave up and went days without this medication that was given to help with conditions associated with rapid heartbeats.

Isaiah has done an amazing job. Definitely deserves a promotion. Extremely helpful. Great customer service. Knowledgeable, task handler. Upbeat and great personality. This store will be recommended from now on.

The CVS staff was great, really great coupons. But trying to call to get somewhere is ridiculous. It forces you to speak, either Spanish or English, NOT EVEN ALLOWING YOU TO USE THE DIALING MENU INSTEAD! WHAT IS THIS CRAP ABOUT? The dialing menu, I would give less than negative five stars.

I sent in a refill online to the CVS Glendale CO. The app said they got it, then a day later they said they were having trouble filling it. Another half day later, they said they were out of stock. I never received an email or text about this--I found out by checking the app. I then went online to transfer the prescription to another CVS which had it in stock. After another day, I checked the app and the prescription had just disappeared. There was no evidence that I had ever tried to fill it, and there was no text or email to let me know.

The location of this review is 9519 Philadelphia Rd, Baltimore, MD 21237. I will keep this short. I had two surgeries requiring medication right after the procedure. On BOTH occasions, they couldn't fill them in over 24. I want you to understand that places me and most others like me in medical jeopardy. I almost had to go to the emergency room because I couldn't get my required meds in a reasonable amount of time. This location clearly is not reliable for medication distribution. I suggest that if this happens to anyone, to report it to the Maryland Board of Pharmacy (AG Office) **

On Monday I went into the pharmacy in Target in Turkey Creek. The pharmacist was talking to a friend of hers and ignoring the several customers waiting. She finally began to serve those waiting. She finally asked the technician to wait on us, something she should have done earlier. I responded to the survey that was given and she called me and very angrily yelled at me. She said she would talk to anyone she wanted to and as long as she wanted to and told me to move to another pharmacy, which we are in the process of. We spend several thousand per year. She is rude and very unprofessional.

This place was a great place with good workers. Now you have miserable idiots working in pharmacy. CVS need to do better hiring people who want to work and deal with people!! Horrible customer service.!

The CVS store on Rt 1 North Brunswick has the worse staff in the pharmacy. It's not everyone but there's a lady there that has the worse attitude to customers. Was sitting in the pull up lane 20 minutes for 1 customer in a truck to get done! WHY 20 minutes?? This lane is for pickups not problems. If you have a problem then you go in the store for that and not hold up the line for 20 minutes. So I was asking the person at the window as to why that was a 20 minutes wait and this lady who works there in the pharmacy had to put her 2 cents in and say this lane is for long waits and it is not and never was. This created an issue because I did not ask her for her opinion and she was nasty! This was wrong and the sign says pickup and not issues!!! Worse employee ever and she should not be working there at all! Needs to go. Others that are new employees seem a lot nicer. I'm sure she's done this before to other customers!

The Airport Rd, CVS guys, Alex and Elijah. I wanted to say thank you for your wonderful service. Every time I've shopped there, even when it's packed, you both find ways to take care of me in a timely manner. With smiles and humor, thanks for making me feel special. Don't ever change.

I have never had so many issues with a Pharmacy in my entire life. Nice people, but they are so disorganized and inefficient. You will receive an automated text message saying your Rx is READY to pick up and then get there and be told that they are not ready yet. Wait for over 30 minutes and still not ready - had to leave to get back to work - another wasted trip to the Pharmacy. This was not the first time this has happened. Another time the pharmacy tech took it upon themselves to change my prescription to a generic equivalent without notifying me (who does that!??) - and I was specifically told by my provider that it had to be that brand Rx, not the generic - when I called my Provider they said they did not indicate anything about a generic option, and I had to go back and forth with them to finally get it filled accurately, which caused me to miss days of the Rx doing so. I could go on and on - I have had it & am switching to another pharmacy.

Northvale CVS Pharmacy on Livingston Street tried to charge me $10 for a $1 prescription. This CVS does that a lot. Northvale CVS has several PBM's (Pharmacy Benefit Managers) so my doctor sent my prescription to a different pharmacy and I paid $1. CVS does this a lot. They falsely and fraudulently 'cancel' your prescription medical insurance information so they can falsely claim you have no prescription insurance. That's how they do it.

I have given my business to CVS for many years, no longer CVS store 17484 and the CVS organization. The lack of care, customer service and respect for time can no longer be overlooked. I will no longer be using this company and just hope someone if listening to fix the problems here, it was convenient, however until this organization stand by its marketing, I will be using Publix and Amazon.

I've tried to create an account five times. Each time it doesn't work. Can't get CVS online. Website awful; system awful; verification awful (got codes four times; none worked). I have a landline and can't get text message. I had to use someone else's cell phone. Terrible. I give up. Goodbye CVS.

The new phone system is awful. I’m calling and expected to be able to connect to someone at that time not have them attempt to call me back when I am no longer free. On top of that, the person who left me a voicemail, as now we’re just playing a game of phone tag, did not hear my request accurately, so I have to continue calling and leaving messages instead of someone just answering my questions. It’s ridiculous. Still haven’t been able to connect to someone, whether or not my prescription is there or not.

A few days ago I had run out of my Metoprolol heart medicine. The next morning I reordered and went to the CVS at 544 and Macreary in Murphy. It was not ready yet and the drive thru window attendant said it would be 30 minutes. I asked for one dose until I could get back that afternoon. She said NO!. So being out causes anxiety in itself so I had to travel 45 minutes to borrow a pill from my friend. For 35 years anytime there has been an emergency the pharmacist has always fronted me a day's worth. Not this CVS! Walgreens or Walmart would be recommended for your pharmacy needs. This CVS is not worried about your well-being! Go somewhere else!

I have been using the CVS on Washington St Weymouth Mass for 30+ - the staff there has always been fantastic. Today I was in a bind & needed one of my prescriptions filled but it was a day early. I explained to the pharmacist (Rocky) that I was going into surgery (cancer) the following day & didn't think I would be able to get the prescription I needed - (Rocky) told me, "No problem I'll fill it for you." it might seem like small potatoes to some he didn't have to do it - but he did - thank you Rocky. YOU GUYS ARE THE BEST. ALSO a shout-out to Scott who's been there for years, always more than helpful - BEST PHARMACY IN THE STATE 🙏

The new phone policy just lost them two customers today. My time is as valuable as your. This is directed at Corporate. They are number one in the country in prescription sales due to their contract with Caremark etc. They do not care about losing some customers over their poor customer service.

I don't think I've ever been so irate at a company's lack of customer service as I was today. I went to pick up three prescriptions shortly before 1:30 (they break for lunch at 1:30). I mentioned multiple times I had THREE different transactions for THREE different people/pet. The tech still asked for each person's information which I thought weird if you have to do them separately but I had already told her....She collects them then scans them all. I once again said, okay but it's supposed to be three different transactions and she was like yeah, it's fine. I said but one is for a dog....they can't use my insurance. "Oh it's okay, we can still do one transaction". I said no, I said three. One is for me and to be put on MY FSA, the other for my sister on HER FSA and another for my dog on a debit card.

Recently visited the CVS y mas at El Segundo and Avalon in Los Angeles CA, this staff Partida was the rudest, most ugly attitude, worst behavior and taunting ever experience I mean ever received at this store. He was mad because he had to come open the cough medicine cabinet that they have all locked up. I asked him about the sore throat and was like, "You rang the bell for that?? Look behind you." He was referring to the drops, not the actual medicine I rang about..

The CVS on Lanham Severn Rd is outstanding. I use to have to wait an hour or line was long. I was going to change location but recently l can leave my Dr's office on Seabrook. I'd go to CVS and my prescription is ready in 2 min. Great Job. Keep up the the good work.

I came to pick up my husband's medicine, the lady barely had the window open to hear me. Made me repeat myself about three or four times then had a attitude with me and asked me to spell his full name. Then I spelled it for her with no attitude. She came back. Gave me the medicine. Didn’t ask anything else. I said, "Do you have the other prescription," and so she was looking it up and she’s just telling me that there’s nothing there for him and I said, "Can you please try to look again," and she didn’t wanna look. She got upset with me because I said, "I don’t wanna argue with you about it. Can you please check it again?" She said, "Well you could leave my line. You could leave get out of here," but the unprofessionalism rudeness of this lady Shamya she don’t care me while I’m talking to the other employee is very unprofessional.

Nearly every time I log into my CVS account I have a message waiting for me, asking if I want a text message reminding me to order a prescription or to buy some product you are pushing. Each time I delete this message, because I wish to order things on my schedule, not yours. This is why your customers put you in the same category as the local drug pushers. Please give me an option to turn off the incessant messages. Barry

This CVS at Belle Terre Pkwy is the worst Pharmacy I've ever dealt with. The wait times are getting worse but what bothers me the most are the attitudes of some of the staff and how horrible they treat customers at times. I had an incident occur today with the Pharmacist working on staff, which was uncalled for. I do want to say that if you ever need pain medication filled at this Pharmacy they treat you and stereotype you as if you’re a Drug addict, no matter how much physical pain you suffer from, from severe spinal stenosis that people live with on a daily basis.

The main source of my disgust for this pharmacy is the message system. That's what made me finally switch pharmacies. I put up with poor customer service for years because finding a new pharmacy seemed like it would be difficult. It actually isn't. I feel like finding a new pharmacy is literally safer. I have had situations where I needed to speak to a pharmacist immediately because I had questions about a medication. Answering medication questions is supposed to be the pharmacist's main purpose. Everything else can easily be done by the pharmacy techs. I have been one. Verifying prescriptions isn't hard. CVS has taken something critical that could easily require urgency and made it take an hour. That has got to be the dumbest thing I have ever seen in a medical business context.

CVS on Hemlock Moreno Valley. First of all I don't see very well. Got in the wrong Pharmacy line, waiting 20 minutes for the Pharmacist name Charlotte to come from behind the counter being very rude, talking loud, being very unprofessional because I got in the wrong line. How embarrassing. I am a senior citizen and don't deserve to be treated like that, asking everyone in the line what does the sign say then tried to make me get in another line after waiting 20 minutes already. I have leg and back issues. This is not how to treat customers.

My refill medication was sent in by the dr., and CVS let me know it was ready to pick up. After waiting in the drive-thru line for 30 mins, I get to the window, 10 mins later, a tech helps me. When she stated it would be $130+ for the refill, I let her know that there is a discount coupon/card on file. After another 10+ mins another woman comes to the window and informs me that whenever there is a coupon, I should call and verify, that it was going to be another 15 mins for them to rerun it and I had to come back. I pointed out that I had already been waiting over 45 mins, to which she rudely replied "Well thank you for your patience" then proceeds to tell her trainee (in front of me) "and that's how you respond to customers."

I had a prescription that expired on September 28 2025 and I called in the prescription on the expiration date, CVS filled the prescription because I called in time but because I didn't pick it up in the day it expired. They put it back and said by law they have to because it's a controlled substance. I asked why they didn't text or call me to tell me I had to get it and her response was, "We can't call or text everyone." I know for a fact that if a prescription is going to be put away that I receive a text saying you only have so many days to pick it up or this is the last day you can pick it up so that was a lie..

They don't even deserve a star but we have no choice do we?! All their receipts purposely fade within two weeks, but they allow you to hold onto your extra bucks rewards coupons for longer! So my extra bucks coupon faded, so it no longer was able to be scanned at checkout! Although all the information was provided the clerks and managers could not help me. They told me to call the customer service line which I did. Do you think I got any help through them? Negative. After all the waiting and the continuous cycle of getting nowhere I ended up being questioned where I got my extra bucks coupon and how I received it telling me “No ma’am you did not get it that way” are you kidding me?! Now I’m being accused of stealing or lying about it?! I will NEVER shop at CVS again!! They trick you to thinking you’re actually saving money when the extra bucks are just giving you the minimum price items really are everywhere else. It’s a scam. BYE!!!

I brought 2 prescriptions here on Wednesday because this pharmacy is close to my work. I was told they would be ready in one hour. About 3 hours later I returned to pick them up and was told that they didn't have one of the medications and neglected to fill the other. I then completed the online form to transfer to another pharmacy.

This is review about CVS specialty pharmacy located in Buffalo Grove, IL. This pharmacy is distributing medications for cancer patients and my medication (chemotherapy which include targeted therapy which you need to take in cycles) was on hold and cancelled twice.. Missing scheduled doses of targeted cancer therapy can be extremely serious, potentially leading to reduced treatment effectiveness and worsening the cancer. I was contacting different people multiple times and still it was not sent, and I have to miss doses and got off prescribed cycles. They are extremely unreliable and I would use any other specialty pharmacy which I am trying to switch now.

I just got out of Surgery and my Surgeon sent a prescription to CVS for my post op pain. CVS decides THEY know better than the Surgeon and will not fill my prescription because 'they are protecting me'. Unbelievable the arrogance of this company.

I’ve been a loyal CVS customer in Eagle Rock for over 15 years, but after my last visit to the Colorado Blvd location, I won’t be coming back. I went to self-checkout around 1:30 p.m., and when my order froze and asked for help, the manager (a man in a green shirt, late 40s–50s) came over with a loud, rude, and dismissive attitude. Instead of offering assistance, he barked “remove it” without clarifying what he meant, with his hands on his hips, no courtesy, no “please,” no professionalism at all. I don’t mind following store policies—like indicating I brought my own bag—but the way it was handled was unnecessarily hostile. I left feeling disrespected and embarrassed. After years of shopping here, this experience was unacceptable, and I will no longer be giving this CVS my business.

Today, September 10th, I was diagnosed with Covid. I went to my usual CVS in Woodland Hills only to discover the medication, Paxlovid was out of stock. Was advised to go to Canoga Park location only to find out they were about to close. They advised me to go to the location only Reseda Boulevard and Roscoe. Their hours are later. Yes, they did have my prescription in stock but only to find out it was 560.00. At this point, I would have paid it due to not feeling well at all. Also told I have Strep Throat. Justin took it upon himself to help me navigate the manufacturing website so I may receive a coupon.

Shelbyville Rd/Moser Rd pharmacy, Louisville KY. This location used to be the worst for service, but a neighbor told me she never had a problem and since it is walking distance, I decided to give it another try. I was very happy with the service until one day when someone was rude to me on the phone and as I had just found out it was not one of my insurance's "preferred" pharmacies, I decided to go elsewhere. Honestly I wouldn't have changed for one rude person, but I hadn't realized I was paying more than I had to for my meds.

The pharmacy definitely doesn't know how to count 30 days. The prescription starts on the day you pick it up. You count 30 days from that day. But obviously they start counting 30 days from the day after because I'm always one day w/out meds. I guess in FL they don't know how to count.

I need passport pictures, so we went to CVS and charged me 38 dollars for two pictures! Very bad service and I was never told that 2 pictures cost that much. What more do you want me to tell you? OVERPRICED.

The pharmacy in Little Silver NJ is a nightmare. I don't know what these people are thinking, but they seem to have forgotten that their customers can be in pain and in need of help when they come in there! The pharmacists are rude, dismissive, and indifferent to their customers, and the pharmacy is poorly managed and understaffed. I will add, there is one older, pleasant, helpful woman who only works on Sundays. Time to find a better CVS or move everything to Walgreens.

Just switched to CVS as previous Pharma. will no longer accept my insurance. I foolishly thought a big chain like CVS would be experienced & efficient. 3 new scripts from Docs, 2/3 of them unfilled because "Pending". "Your prescription has unclear or missing information. We requested clarification from your prescriber". They have contacted one Doc 3 times no result. The other once so far, no result. Will have 2 more scripts coming to them today. Been using same Docs and scripts for ages, never a problem. 1st experience with CVS is disappointing. Recovering from major surgery, terrible pain. No idea if I will ever see meds. May have to change Pharma. if I ever get my current meds from CVS. Waiting 5 days now.

I have a complaint with CVS Greeneville, 11E Bypass. My DR called in a script. I get to the pharmacy within 20 Minutes, go through the drive through and am told it is not ready come back in 20 minutes. I did this three times, 20 minutes each and still not ready. An hour has passed and I go inside. 20 minutes passed, I then went up to the desk and got the Pharmacist **’s attention, and ask how much longer will it be? ** said she didn’t get the expedited request, I asked, "Well then how much longer do I need to wait?" She completely ignored me; I moved closer and asked, "Should I wait or come back?" She did not even look at me but mumbled something.

Recently transferred over from a closed Walgreens... Had two medication errors since transfer.. Relocated to Walmart and requested profile to be sent to them... They did not receive it and CVS says they don't know where it went... Stated sometimes the profiles are not transferred correctly... I'm having to call my doctor every time I need a refill... The pharmacy needs serious retraining.

The virtual assistant is very annoying!! There times you may need to ask a live person a question about a refill or prescription. The virtual assistant does not give that option, as previously before they bought the Bartell Drugs Store. So annoying and I will consider other options.

The staff at the front desk, and the manager are horrible. My husband went to pick up an order that I did online and he gave them his name. They said there was nothing. He gave them my name. They said there was nothing to check with the pharmacy. He went to the pharmacy. The pharmacy didn't have anything so he came home. I was angry because I couldn't understand why he couldn't just pick up something that I got an email of saying it was ready. So I went there to talk to them, and I was upset with them and the staff and the manager lied on its face by saying that my husband never mentioned my name and therefore there was nothing under Pierre, but it was under Catherine. But I know my husband has picked up things for me before and he gives them both names.

Once again went for my script cause they said was ready and get there a she tells me they were busy and will be ready in an hour. They are absolutely horrible. As soon as I see my doctor again will get new scripts to take to Shoprite.

They have a new way to get your medication. When you come to the counter, an ** girl yells out Fill your information out on the computer with an attitude! I do that and she tells me the medication is not ready when I got a text that said it was! I talked to my insurance company so they could have the right price on it when I got there. That was 3 hours before I got there! Then she says "Have a seat over there" real nasty! Why do you have to be nasty with an attitude and loud!!!???

I had a prescription that needed to be filled. As I live close to 2 CVS pharmacy's and have used them for many years this particular on only once before, I would just walk over right when they opened to get filled. As I waited patiently while the pharmacist was talking to someone else who I had asked are you waiting to drop off She said no. Keep in mind I am the only one in the drop off line. When the pharmacist decided to wait on me, he asked am I dropping off or waiting. I asked how long that would be? He never asked what my prescription was. He just said in not a nice manner that it would be at least an hour, It was obvious to me, he did not want to help or want my business, I called another local pharmacy who was nice and ask me what my prescription was to be sure they had it and said it would only take 15 minutes. Within 30 minutes including driving, I had my prescription.

I just had a prescription sent to CVS in OKC for the first time in forever. My previous refill was on July 5 for 30 day supply. They tell me I can’t fill until Aug. 15, which makes no sense. I spoke to a technician who was extremely rude in the phone & had no interest in helping me. I had to get the pharmacist approval for my refill, even though a physician prescribed it. Of course, they then are out of the medication & won’t have it until 6 PM tomorrow. That’s a full two days basically without my meds. I was forced to use CVS because my insurance ran out & the GoodRx coupon is cheapest at their pharmacy. I would call & ask if they could check another CVS in the city, but I have no confidence they would have interest in helping me. Corporate pharmacies are overwhelmed and clearly take it out on customers. I wish I didn’t have to use them.

I tried to call a pharmacist at CVS, to inquire about the possible interaction of two prescriptions I had been given in recent years for different aspects of a lower-back spasm, which has occurred periodically for many years, Due to their apparent cost-cutting measures of using AI-controlled Voice Response Units to avoid having to interact with patients, I was unable to get through to a human. Living alone and in excruciating pain on a Sunday afternoon, I was about force myself to get dressed so I could go to the CVS pharmacy. Fortunately, I thought of an alternative source of information. CVS is in the process of turning its U.S. pharmacies into those of a third-world country!!!

I thought the CVS was bad in Florida...The one in Coshocton Ohio. They are so rude and unhelpful. I would rather go without than deal with the attitudes and the worst customer service anyone up to a class action. My doctor wrote me a prescription for Insulin 30 day supply and wanted me to pay for 50 day supply. The insulin should be max 35 dollars for 30 day supply who are they to make you pay 70 for a 50 day supply. They are charging for a 50 day supply when the prescription from the Doctor was for 30 days. Scammers.

Just an absolute disgrace. I am beside myself with anger. I just got my prescriptions sent over to CVS from Rite Aid because they're closing. I had to call the pharmacy (or so I thought). They would not let me talk to a human being. I tried for 20 minutes. And I come to find out that they don't let me talk to a pharmacy person. Disgraceful and corporate. I'm going to a small pharmacy that will appreciate me and treat me like a human being. Horrible!!!!

Requested a refill a week ago. Never in stock. I was told THREE times that it would be here tomorrow. Today the story is that the prescription itself is out of refills. However, I had the doctor send a new prescription a week ago. They can’t find it. This failing company gives its customers all the reason to switch over to a mail order pharmacy. It’s a company you really want to hate. Date of experience: July 29, 2025.

Awesome customer service from cashier #2689477. Store 9169. This cashier helped me claim a %40 discount on an item from a coupon that I received in the mail. For some reason, CVS's information on my phone does not match the barcode in the system. The cashier gave me a discount just the same. She was wonderful and friendly and took her time to help me.

I visited the CVS Pharmacy on So. Cobb Dr., Smyrna, GA, on July 24, 2025, a vendor I have patronized for more than five years. The person who waited on me was a young ** male. He was rude, impatient, acerbic, and unapologetic. He raised his voice. He sharply questioned me when I had difficulty comprehending his heavy rogue.

I’m someone with plenty of health issues that I need to take special brand names or manufacturers of some of them from my kidneys and liver issues. I can tolerate only one manufacturer of one generic of one medication I’m picking up on a monthly basis from them on 1015 S. Saginaw Rd., Midland, MI, for the last four years, and they have put a notice of my medical and health need.🥺

On July 18th, 2025, I ordered a prescription online for delivery. When I received the confirmation email, I noticed that the prescription was shipped to an address I had over seven years ago. This was strange because I have ordered from them many times in the past seven years and my order always came to the correct pharmacy.

Most messed up experience every time, very unorganized, horrible phone service, refill process is worst, I don't wish anyone to come across CVS, I'm surprise how the heck they still in business. No to CVS.

Recently CVS signed a deal with the manufacturer of WEGOVY and now will only cover that medication. Less than an hour after receiving a request for exemption from my DR. for me to use a different drug because WEGOVY had caused adverse reactions with my heart, the request was denied. It seems like CVS is less concerned about the people they are supposed to care for and more about their bottom line and profits. Typical for-profit health care corporation....Avoid, divest and do not work with them.

1.1 average - surprised it's that high. CVS removed Zepbound from their approved list of medications. I rely on this drug to treat Severe Obstructive Sleep Apnea(OSA) when other treatments were not successful. OSA disrupts sleep quality, leading to daytime fatigue and drowsiness. If left untreated, your life span is reduced by 10-15 years due to higher metabolic disease, stroke and heart attack. My issue was drowsy driving- where I have a history of falling asleep at the wheel. Zepbound successfully treated this for safe driving.

Experiences at the CVS Pharmacy in Lynnwood off Hwy 99 is typically good; however, we repeatedly have issues with OTC products substituted for medication prescribed by our doctor. When questioned, I was told insurance doesn't cover the medication when it actually does. Had to contact CVS/Caremark customer service twice to confirm coverage and the NDC number pharmacy is to use. I finally asked for the pharmacist who was able to correct the NDC and ordered the medication. Today's experience was by far the worst. Unfortunately, we go through this multiple times a year with the same prescription.