CVS Pharmacy Reviews

I don't think I've ever been so irate at a company's lack of customer service as I was today. I went to pick up three prescriptions shortly before 1:30 (they break for lunch at 1:30). I mentioned multiple times I had THREE different transactions for THREE different people/pet. The tech still asked for each person's information which I thought weird if you have to do them separately but I had already told her....She collects them then scans them all. I once again said, okay but it's supposed to be three different transactions and she was like yeah, it's fine. I said but one is for a dog....they can't use my insurance. "Oh it's okay, we can still do one transaction". I said no, I said three. One is for me and to be put on MY FSA, the other for my sister on HER FSA and another for my dog on a debit card.

Recently visited the CVS y mas at El Segundo and Avalon in Los Angeles CA, this staff Partida was the rudest, most ugly attitude, worst behavior and taunting ever experience I mean ever received at this store. He was mad because he had to come open the cough medicine cabinet that they have all locked up. I asked him about the sore throat and was like, "You rang the bell for that?? Look behind you." He was referring to the drops, not the actual medicine I rang about..

The CVS on Lanham Severn Rd is outstanding. I use to have to wait an hour or line was long. I was going to change location but recently l can leave my Dr's office on Seabrook. I'd go to CVS and my prescription is ready in 2 min. Great Job. Keep up the the good work.

I came to pick up my husband's medicine, the lady barely had the window open to hear me. Made me repeat myself about three or four times then had a attitude with me and asked me to spell his full name. Then I spelled it for her with no attitude. She came back. Gave me the medicine. Didn’t ask anything else. I said, "Do you have the other prescription," and so she was looking it up and she’s just telling me that there’s nothing there for him and I said, "Can you please try to look again," and she didn’t wanna look. She got upset with me because I said, "I don’t wanna argue with you about it. Can you please check it again?" She said, "Well you could leave my line. You could leave get out of here," but the unprofessionalism rudeness of this lady Shamya she don’t care me while I’m talking to the other employee is very unprofessional.

Nearly every time I log into my CVS account I have a message waiting for me, asking if I want a text message reminding me to order a prescription or to buy some product you are pushing. Each time I delete this message, because I wish to order things on my schedule, not yours. This is why your customers put you in the same category as the local drug pushers. Please give me an option to turn off the incessant messages. Barry

This CVS at Belle Terre Pkwy is the worst Pharmacy I've ever dealt with. The wait times are getting worse but what bothers me the most are the attitudes of some of the staff and how horrible they treat customers at times. I had an incident occur today with the Pharmacist working on staff, which was uncalled for. I do want to say that if you ever need pain medication filled at this Pharmacy they treat you and stereotype you as if you’re a Drug addict, no matter how much physical pain you suffer from, from severe spinal stenosis that people live with on a daily basis.

The main source of my disgust for this pharmacy is the message system. That's what made me finally switch pharmacies. I put up with poor customer service for years because finding a new pharmacy seemed like it would be difficult. It actually isn't. I feel like finding a new pharmacy is literally safer. I have had situations where I needed to speak to a pharmacist immediately because I had questions about a medication. Answering medication questions is supposed to be the pharmacist's main purpose. Everything else can easily be done by the pharmacy techs. I have been one. Verifying prescriptions isn't hard. CVS has taken something critical that could easily require urgency and made it take an hour. That has got to be the dumbest thing I have ever seen in a medical business context.

CVS on Hemlock Moreno Valley. First of all I don't see very well. Got in the wrong Pharmacy line, waiting 20 minutes for the Pharmacist name Charlotte to come from behind the counter being very rude, talking loud, being very unprofessional because I got in the wrong line. How embarrassing. I am a senior citizen and don't deserve to be treated like that, asking everyone in the line what does the sign say then tried to make me get in another line after waiting 20 minutes already. I have leg and back issues. This is not how to treat customers.

My refill medication was sent in by the dr., and CVS let me know it was ready to pick up. After waiting in the drive-thru line for 30 mins, I get to the window, 10 mins later, a tech helps me. When she stated it would be $130+ for the refill, I let her know that there is a discount coupon/card on file. After another 10+ mins another woman comes to the window and informs me that whenever there is a coupon, I should call and verify, that it was going to be another 15 mins for them to rerun it and I had to come back. I pointed out that I had already been waiting over 45 mins, to which she rudely replied "Well thank you for your patience" then proceeds to tell her trainee (in front of me) "and that's how you respond to customers."

I had a prescription that expired on September 28 2025 and I called in the prescription on the expiration date, CVS filled the prescription because I called in time but because I didn't pick it up in the day it expired. They put it back and said by law they have to because it's a controlled substance. I asked why they didn't text or call me to tell me I had to get it and her response was, "We can't call or text everyone." I know for a fact that if a prescription is going to be put away that I receive a text saying you only have so many days to pick it up or this is the last day you can pick it up so that was a lie..

They don't even deserve a star but we have no choice do we?! All their receipts purposely fade within two weeks, but they allow you to hold onto your extra bucks rewards coupons for longer! So my extra bucks coupon faded, so it no longer was able to be scanned at checkout! Although all the information was provided the clerks and managers could not help me. They told me to call the customer service line which I did. Do you think I got any help through them? Negative. After all the waiting and the continuous cycle of getting nowhere I ended up being questioned where I got my extra bucks coupon and how I received it telling me “No ma’am you did not get it that way” are you kidding me?! Now I’m being accused of stealing or lying about it?! I will NEVER shop at CVS again!! They trick you to thinking you’re actually saving money when the extra bucks are just giving you the minimum price items really are everywhere else. It’s a scam. BYE!!!

I brought 2 prescriptions here on Wednesday because this pharmacy is close to my work. I was told they would be ready in one hour. About 3 hours later I returned to pick them up and was told that they didn't have one of the medications and neglected to fill the other. I then completed the online form to transfer to another pharmacy.

This is review about CVS specialty pharmacy located in Buffalo Grove, IL. This pharmacy is distributing medications for cancer patients and my medication (chemotherapy which include targeted therapy which you need to take in cycles) was on hold and cancelled twice.. Missing scheduled doses of targeted cancer therapy can be extremely serious, potentially leading to reduced treatment effectiveness and worsening the cancer. I was contacting different people multiple times and still it was not sent, and I have to miss doses and got off prescribed cycles. They are extremely unreliable and I would use any other specialty pharmacy which I am trying to switch now.

I just got out of Surgery and my Surgeon sent a prescription to CVS for my post op pain. CVS decides THEY know better than the Surgeon and will not fill my prescription because 'they are protecting me'. Unbelievable the arrogance of this company.

I’ve been a loyal CVS customer in Eagle Rock for over 15 years, but after my last visit to the Colorado Blvd location, I won’t be coming back. I went to self-checkout around 1:30 p.m., and when my order froze and asked for help, the manager (a man in a green shirt, late 40s–50s) came over with a loud, rude, and dismissive attitude. Instead of offering assistance, he barked “remove it” without clarifying what he meant, with his hands on his hips, no courtesy, no “please,” no professionalism at all. I don’t mind following store policies—like indicating I brought my own bag—but the way it was handled was unnecessarily hostile. I left feeling disrespected and embarrassed. After years of shopping here, this experience was unacceptable, and I will no longer be giving this CVS my business.

Shelbyville Rd/Moser Rd pharmacy, Louisville KY. This location used to be the worst for service, but a neighbor told me she never had a problem and since it is walking distance, I decided to give it another try. I was very happy with the service until one day when someone was rude to me on the phone and as I had just found out it was not one of my insurance's "preferred" pharmacies, I decided to go elsewhere. Honestly I wouldn't have changed for one rude person, but I hadn't realized I was paying more than I had to for my meds.

The pharmacy definitely doesn't know how to count 30 days. The prescription starts on the day you pick it up. You count 30 days from that day. But obviously they start counting 30 days from the day after because I'm always one day w/out meds. I guess in FL they don't know how to count.

I need passport pictures, so we went to CVS and charged me 38 dollars for two pictures! Very bad service and I was never told that 2 pictures cost that much. What more do you want me to tell you? OVERPRICED.

The pharmacy in Little Silver NJ is a nightmare. I don't know what these people are thinking, but they seem to have forgotten that their customers can be in pain and in need of help when they come in there! The pharmacists are rude, dismissive, and indifferent to their customers, and the pharmacy is poorly managed and understaffed. I will add, there is one older, pleasant, helpful woman who only works on Sundays. Time to find a better CVS or move everything to Walgreens.

Just switched to CVS as previous Pharma. will no longer accept my insurance. I foolishly thought a big chain like CVS would be experienced & efficient. 3 new scripts from Docs, 2/3 of them unfilled because "Pending". "Your prescription has unclear or missing information. We requested clarification from your prescriber". They have contacted one Doc 3 times no result. The other once so far, no result. Will have 2 more scripts coming to them today. Been using same Docs and scripts for ages, never a problem. 1st experience with CVS is disappointing. Recovering from major surgery, terrible pain. No idea if I will ever see meds. May have to change Pharma. if I ever get my current meds from CVS. Waiting 5 days now.

I have a complaint with CVS Greeneville, 11E Bypass. My DR called in a script. I get to the pharmacy within 20 Minutes, go through the drive through and am told it is not ready come back in 20 minutes. I did this three times, 20 minutes each and still not ready. An hour has passed and I go inside. 20 minutes passed, I then went up to the desk and got the Pharmacist **’s attention, and ask how much longer will it be? ** said she didn’t get the expedited request, I asked, "Well then how much longer do I need to wait?" She completely ignored me; I moved closer and asked, "Should I wait or come back?" She did not even look at me but mumbled something.

Recently transferred over from a closed Walgreens... Had two medication errors since transfer.. Relocated to Walmart and requested profile to be sent to them... They did not receive it and CVS says they don't know where it went... Stated sometimes the profiles are not transferred correctly... I'm having to call my doctor every time I need a refill... The pharmacy needs serious retraining.

The virtual assistant is very annoying!! There times you may need to ask a live person a question about a refill or prescription. The virtual assistant does not give that option, as previously before they bought the Bartell Drugs Store. So annoying and I will consider other options.

The staff at the front desk, and the manager are horrible. My husband went to pick up an order that I did online and he gave them his name. They said there was nothing. He gave them my name. They said there was nothing to check with the pharmacy. He went to the pharmacy. The pharmacy didn't have anything so he came home. I was angry because I couldn't understand why he couldn't just pick up something that I got an email of saying it was ready. So I went there to talk to them, and I was upset with them and the staff and the manager lied on its face by saying that my husband never mentioned my name and therefore there was nothing under Pierre, but it was under Catherine. But I know my husband has picked up things for me before and he gives them both names.

Once again went for my script cause they said was ready and get there a she tells me they were busy and will be ready in an hour. They are absolutely horrible. As soon as I see my doctor again will get new scripts to take to Shoprite.

They have a new way to get your medication. When you come to the counter, an ** girl yells out Fill your information out on the computer with an attitude! I do that and she tells me the medication is not ready when I got a text that said it was! I talked to my insurance company so they could have the right price on it when I got there. That was 3 hours before I got there! Then she says "Have a seat over there" real nasty! Why do you have to be nasty with an attitude and loud!!!???

I had a prescription that needed to be filled. As I live close to 2 CVS pharmacy's and have used them for many years this particular on only once before, I would just walk over right when they opened to get filled. As I waited patiently while the pharmacist was talking to someone else who I had asked are you waiting to drop off She said no. Keep in mind I am the only one in the drop off line. When the pharmacist decided to wait on me, he asked am I dropping off or waiting. I asked how long that would be? He never asked what my prescription was. He just said in not a nice manner that it would be at least an hour, It was obvious to me, he did not want to help or want my business, I called another local pharmacy who was nice and ask me what my prescription was to be sure they had it and said it would only take 15 minutes. Within 30 minutes including driving, I had my prescription.

I just had a prescription sent to CVS in OKC for the first time in forever. My previous refill was on July 5 for 30 day supply. They tell me I can’t fill until Aug. 15, which makes no sense. I spoke to a technician who was extremely rude in the phone & had no interest in helping me. I had to get the pharmacist approval for my refill, even though a physician prescribed it. Of course, they then are out of the medication & won’t have it until 6 PM tomorrow. That’s a full two days basically without my meds. I was forced to use CVS because my insurance ran out & the GoodRx coupon is cheapest at their pharmacy. I would call & ask if they could check another CVS in the city, but I have no confidence they would have interest in helping me. Corporate pharmacies are overwhelmed and clearly take it out on customers. I wish I didn’t have to use them.

I tried to call a pharmacist at CVS, to inquire about the possible interaction of two prescriptions I had been given in recent years for different aspects of a lower-back spasm, which has occurred periodically for many years, Due to their apparent cost-cutting measures of using AI-controlled Voice Response Units to avoid having to interact with patients, I was unable to get through to a human. Living alone and in excruciating pain on a Sunday afternoon, I was about force myself to get dressed so I could go to the CVS pharmacy. Fortunately, I thought of an alternative source of information. CVS is in the process of turning its U.S. pharmacies into those of a third-world country!!!

I thought the CVS was bad in Florida...The one in Coshocton Ohio. They are so rude and unhelpful. I would rather go without than deal with the attitudes and the worst customer service anyone up to a class action. My doctor wrote me a prescription for Insulin 30 day supply and wanted me to pay for 50 day supply. The insulin should be max 35 dollars for 30 day supply who are they to make you pay 70 for a 50 day supply. They are charging for a 50 day supply when the prescription from the Doctor was for 30 days. Scammers.

Just an absolute disgrace. I am beside myself with anger. I just got my prescriptions sent over to CVS from Rite Aid because they're closing. I had to call the pharmacy (or so I thought). They would not let me talk to a human being. I tried for 20 minutes. And I come to find out that they don't let me talk to a pharmacy person. Disgraceful and corporate. I'm going to a small pharmacy that will appreciate me and treat me like a human being. Horrible!!!!

Requested a refill a week ago. Never in stock. I was told THREE times that it would be here tomorrow. Today the story is that the prescription itself is out of refills. However, I had the doctor send a new prescription a week ago. They can’t find it. This failing company gives its customers all the reason to switch over to a mail order pharmacy. It’s a company you really want to hate. Date of experience: July 29, 2025.

Awesome customer service from cashier #2689477. Store 9169. This cashier helped me claim a %40 discount on an item from a coupon that I received in the mail. For some reason, CVS's information on my phone does not match the barcode in the system. The cashier gave me a discount just the same. She was wonderful and friendly and took her time to help me.

I visited the CVS Pharmacy on So. Cobb Dr., Smyrna, GA, on July 24, 2025, a vendor I have patronized for more than five years. The person who waited on me was a young ** male. He was rude, impatient, acerbic, and unapologetic. He raised his voice. He sharply questioned me when I had difficulty comprehending his heavy rogue.

I’m someone with plenty of health issues that I need to take special brand names or manufacturers of some of them from my kidneys and liver issues. I can tolerate only one manufacturer of one generic of one medication I’m picking up on a monthly basis from them on 1015 S. Saginaw Rd., Midland, MI, for the last four years, and they have put a notice of my medical and health need.🥺

On July 18th, 2025, I ordered a prescription online for delivery. When I received the confirmation email, I noticed that the prescription was shipped to an address I had over seven years ago. This was strange because I have ordered from them many times in the past seven years and my order always came to the correct pharmacy.

Most messed up experience every time, very unorganized, horrible phone service, refill process is worst, I don't wish anyone to come across CVS, I'm surprise how the heck they still in business. No to CVS.

Recently CVS signed a deal with the manufacturer of WEGOVY and now will only cover that medication. Less than an hour after receiving a request for exemption from my DR. for me to use a different drug because WEGOVY had caused adverse reactions with my heart, the request was denied. It seems like CVS is less concerned about the people they are supposed to care for and more about their bottom line and profits. Typical for-profit health care corporation....Avoid, divest and do not work with them.

1.1 average - surprised it's that high. CVS removed Zepbound from their approved list of medications. I rely on this drug to treat Severe Obstructive Sleep Apnea(OSA) when other treatments were not successful. OSA disrupts sleep quality, leading to daytime fatigue and drowsiness. If left untreated, your life span is reduced by 10-15 years due to higher metabolic disease, stroke and heart attack. My issue was drowsy driving- where I have a history of falling asleep at the wheel. Zepbound successfully treated this for safe driving.

Experiences at the CVS Pharmacy in Lynnwood off Hwy 99 is typically good; however, we repeatedly have issues with OTC products substituted for medication prescribed by our doctor. When questioned, I was told insurance doesn't cover the medication when it actually does. Had to contact CVS/Caremark customer service twice to confirm coverage and the NDC number pharmacy is to use. I finally asked for the pharmacist who was able to correct the NDC and ordered the medication. Today's experience was by far the worst. Unfortunately, we go through this multiple times a year with the same prescription.

Both me and my wife get the same blood pressure meds. 90 day supply. Mine were filled on 4-10-25. Hers 4-18-25. Went to pick up and they said mine wasn't filled and hers was almost three weeks later than mine. I have 3 to take. She has 21. Go figure, now I have to come back tomorrow because they can't do their job correctly. Same old CVS.

I fired CVS and moved to Walgreens. Calling your store and not getting a human being on the phone is ridiculous. Then you leave a voicemail, and no one calls back. At Walgreens you can get a member of the pharmacy on the line, and they assist you immediately. I will never be a customer at CVS again.

My friend was D/C from the hospital with fx C4 & T8 c/ other compound complexities. We arrived at 8:58, which is basically close, but attempted to call only to be pushed to voicemail prior to arrival to explain circumstances. They already had the gates down and refused to acknowledge us until 9:01, saying “We don’t serve after 9.” You closed early and refused to answer the phones 20 minutes prior to close. Find a new career because you all clearly are not “healthcare providers.” As one, I’m disgusted.

Is CVS here in CLAREMORE Oklahoma, or by far the most judgmental and unprofessional people I have ever been around. I may be on narcotic medication, but they treat me like an addict every single time.. I had all my prescription switched and I will never use them again. I don’t even write reviews, but this was warranted.. They definitely need to do better.

I needed a few pills, and the pharmacy staff showed no sign of trying to help. As a long-term CVS customer in Union Count, I expected more. Very disappointing experience at the West Cape May store. No empathy whatsoever.

I’ve been dealing with the same CVS for 15-years. A new pharmacist joined the team maybe 18-months to two years ago. My experience since then has been absolutely miserable. For instance, yesterday I was told that my three medications were ready for pickup. Later yesterday, I received a message that one of the three meds (that I was told were ready) required more info from the doctor. This morning, I received a message that they were unable to contact my doctor. I messaged my doctor and they sent the info to the pharmacy. I called CVS, who verified receiving the info from my doctor. It wasn’t 15-minutes later that I got a text that it was too soon to fill the same medication!! I called again and the pharmacist blamed my doctor for sending in two prescriptions. I called AGAIN and she said she was filling it. Hours have passed, and it hasn’t been filled. This would be funny if it wasn’t absurd! I’m switching my medications to Walgreens tomorrow!

It is sad that you cannot get good service at this location when picking up a prescription. The front staff is very rude and unprofessional, and the pharmacist/Tech with the accent needs to learn how to talk to people. We as the customer is the reason you have a job. I will be removing myself from this location. As a predominantly ** community, we need to do better. My recommendation for this location is to close it. Send your pharmacy staff back to class 101 customer service.

I asked the pharmacy about something my 8 year old son could take. She clearly didn’t want to deal with me and said, "The box says you can." Well he was on other medication and I just didn’t want it to interfere with and she made it seem like it was a chore to talk to me.

CVS is not following the CDC's COVID-19 guidelines. On Monday, June 23, 2025, I attempted to make an appointment to receive a COVID-19 booster, but the scheduling software repeatedly canceled each appointment about 10 minutes after I selected and confirmed the day, time, and store. This was at a store in the Vero Beach, Florida, area. After several failed attempts, I called the store and spoke with a pharmacist. I was told that I could not get a shot because it had not been six months since my last shot. (My last shot had been in early March of 2025.)

Review of Pharmacist Conduct – Unprofessional and Disrespectful Behavior Randleman Road, Greensboro NC #5593. As a licensed medical provider working with a nationwide medical clinic, I was deeply disappointed by the conduct of a pharmacist at this location. One of our patients returned to clinic after being refused her medication refill—despite presenting a printed prescription that was properly signed, included the physician's NPI number, and met all legal requirements. This method of issuing prescriptions is standard across hospitals and private practices nationwide, especially with the growing use of electronic medical record systems.

I went inside the Centreville VA store to pick up my prescription, assuming the two prescriptions that were ready were the much needed inhaler and an antibiotic my doctor had faxed in an order to CVS the day before (my first mistake). I did not check the names of the prescriptions before paying for them due to my above assumption (My second mistake). I asked the pharmacist if I should continue taking the antibiotic that had been prescribed 4 days earlier for pneumonia, or stop that and just take the new one for asthmatic bronchitis, a complication that hit me on top of the pneumonia. She looked up my file and told me to just take the new antibiotic.

CVS has refused to fill my medication without providing a medical justification on two separate occasions. The decision to halt medication is dangerous and should be grounded in clinical analysis but that is not how this organization functions.

Visited the CVS in Hampton, Va on Mercury Blvd. Arrived to the register where the cashier not once looked up from her cell phone. Had some coupons to use and she informed me that I had none to use. After showing her my phone, she simply said, "oh" and then told me that she then saw it. Also had an experience with the store manager that was very condescending and brief when I had a question of an item I was interested to purchase. The absolute worst of customer service.

I have had issues in the past with the CVS Pharmacy at 511 N Main Street, Cedartown, GA 30125. In fact, I was pleased to LEAVE them when 2025 prescription insurance came out. However, CVS is the only pharmacy that I am able to pick up items in person and have these filled as 90 day supply. Costwise, 90 day supply is a much better deal than 30 day supply so I had to go back to CVS. Mind you, I live in Rockmart, GA and there isn't a CVS in this town.

Getting a prescription filled is torture. There are constant delays and errors. There always seems to be pushback from the pharmacy that needs the Dr. involved. They never pick up the phone and constantly text pushing vaccines. You never get to speak to the pharmacist therefore you are constantly going in. The digital check in is a joke. Types your name and birthdate while the person getting your prescription is standing right there. If you step away and someone else types in their information it overrides your information and you have to stand in line again. I will say once you actually get someone the staff is nice.

I would never buy anything from CVS or order any prescriptions filled at cvs, pharmacy? They are incompetent. A bunch of rude bunch of nasty people that if you file a complaint, they never answer your complaint, they just bs you and I am done with CVS, and I would never get anything again from them ever.

This concerns the CVS Pharmacy at 9140 Guilbeau Rd, San Antonio, TX 78250. This afternoon I went to pick up prescriptions for my wife. This was the first time we used this pharmacy. One prescription was a pain relief patch at prescription levels. I was informed that they had to contact the doctor first, but they had not yet heard back. We called our doctor, who was confused as to why he should be contacted. He made inquires, called us back and said that the pharmacist stated that I thought the patch was too expensive and would buy the over the counter version and left. The pharmacist lied to me and lied to our doctor. This is not professional behavior and any calls into question the integrity of their services.

1. Two weeks ago my doctor sent CVS in Charleston IL a prescription for nebulized **. This medication is paid for 100% by Medicare Part B. I was alerted that the medication was ready (on the app) and that it was $335.00. WRONG. You can't call them, because they don't answer the phone. I sent them a message, which who knows if they got it or even cared. I then call my Doctor and he sent the script to Wal-Mart, who cheerfully filled it with $0 co-pay.

I needed to choose a new pharmacy since the one I’ve been using for the past 30 years closed. So I chose the next closest one which is CVS. I attempted to set up an account online but was not able to. I spent an hour and a half on the phone trying to get the issue resolved. Had to call back many times because I kept getting disconnected. Customer service was not very helpful. The issue was not with my computer but with the CVS website. I have never had trouble opening new accounts with any other retailer. And probably have more than 50 accounts with other retailers. I finally gave up after losing connection with customer service many times. I just don’t get it. Why does a large retailer like CVS not have an IT specialist or IT department that ensures a properly working website?

Pharmacist at the Mill Road Leominster, MA store told me to "google it" when I asked if he could recommend an equivalent product for a brand over the counter eye product they did not have in stock. I still cannot believe a trained pharmacist (that I had to wait to talk to for about 10 minutes while he was on a phone call) told me to google it. He did not offer to google it, he did not suggest that I might consider it. He TOLD ME to GOOGLE IT. Still cannot get over it. Ultimately bought an equivalent product from Walmart.

They charge whatever they want. The original price for my wife’s prescription was $47.00 and when went back for a refill they charged us $103.00. The explanation was it was a 90 day supply when the first was not. So they charged us more for the exact same medication and quality. It’s the last time we’re using CVS.

Absolutely the most frustrating company to deal with! Cannot talk to anyone, you always have to leave a message after going through multiple voice prompts. The lunch break is ridiculous that they close and don't have somebody to cover it. And you can't even leave a message when they're at lunch. And the pharmacy closes before the store so every time I go there it's just after they close. Prescriptions are time-sensitive and their accessibility is non-existent. It's real nice of you guys to be open during work hours when everybody else is working and can't pick up their prescriptions.

I would like to give a shout out to ** at the CVS pharmacy on 4959 Marconi Ave. in Carmichael California. This pharmacy is always busy, but she is very efficient and friendly with all of her interactions. Thank you for always making it a pleasurable experience.

I have never seen worse sevice or worse attitude by a staff in a pharmacy than the one I met today at the CVS on Bartow pharmacy in Lakeland Florida. The three ladies were truly worse than devils as if they just ultimately decided not to give me my medication that I need urgently. I ordered the Medication from their application on my phone many days ago while it was on auto refill, but yet was not refilled. This is my primary Medication for diabetes and also I am a heart failure patient and lack of my medications can cause severe reactions that can be life-threatening.

A pharmacy employee handled a simple call so poorly and with such hostility, I now feel unsafe to pick up my prescription. I explained what distress she was causing and her response was to laugh out loud at an individual who was in need of help. She then explained that they would hold my prescription and not release it to me, all because we were having a misunderstanding/miscommunication (I confused the name of the prescription). A simple prescription update has now turned into a situation that I feel compelled to prevent from happening to anyone else. You have an employee preying upon the sick and weak, and it is unacceptable.

In the past 4 months I've used CVS I've turned OFF automatic refills. I've done it myself via the app and I've had the phamacy do it. EVERY TIME within a few weeks the CVS scam system has turned them all back to automatic refills and I receive a text saying I have from 7 to 10 prescriptions ready for pickup. This is a sheer SCAM!!!

Your phone automation is ridiculous, very complicated for older people and you have to jump through hoops and it ends up. There isn’t an option that is helping you and no option to speak to an actual person. Older people should have the option to speak to someone instead of going through a process that is ridiculous and no help unless you're on file at that store and refilling a prescription that you already have. That’s the only time it’s simple for them to use.

The CVS located in New Smyrna Beach on E 3rd Ave. is consistently excellent. The staff has always been very courteous and attentive on numerous occasions. A shout out to Jeannie for this morning, who showed compassion for me and knowledge of what I needed.

CVS Pharmacy, Westminster, Co overcharges people for prescriptions on an insurance plan. When questioned the pharmacist attempted to put the blame on the corporate office and could not explain the difference in the contract agreed upon amount and the amount that was charged for the same type of medicine. The pharmacist said the manufacturer sets the price that the medicine is sold for, but that is not true. The insurance contract sets the agreed upon price and the CVS Pharmacy must abide by the price. Previously CVS Pharmacy Westminster, wanted to charge $29.00 for a prescription that was $6.25 at Kroger pharmacy. The pharmacy does not use the insurance contract price, but the pharmacy submits the prescription to the insurance carrier. Also this pharmacy has been accused of disbursing adulterated or expired drugs. I do not plan to ever use a CVS pharmacy again.

This is regarding the CVS Pharmacy store at Seabrook Commons, 628 Lafayette Road in Seabrook, NH: -- I am not one bit surprised by the 2* rating related to the reviews herein, attached to the name "**". One of the pharmacists at this Seabrook location, named **, who was sure to claim that "This is my store", showed me today that he has absolutely no respect whatsoever for years-long loyal customers, or especially towards folks who are senior citizens, such as my husband and me. I have never been spoken-to in such a harsh, disturbing, bullying manner as ** spoke to me today.

I went to CVS Drive Thru pharmacy at 1.45pm on Friday 5/2/25. I waited for 5 minutes, no one came to the window to assist. I blew the horn, still no one, I waited another 3 minutes still no one. I thought maybe it's lunch time, but there was nothing printed on the window to say they on lunch between this time. I made sure not to miss a schedule that should've been on that window, but there wasn't anything saying they were on lunch. I cannot express my dissatisfaction with this pharmacy and the staff. They have no problem texting you week after week to come pick up medication, but failed to put a note on the window saying they are on lunch. I find this very frustrating as I had to leave and come back again later.

The pharmacy technician if you wanna call him that first of all gave me someone else's prescription which makes me question his ability to do his job. He ignored me several times when I tried to let him know then he got angry with me and told me to leave the store.

First of all the store part of this pharmacy is excellent. Good stock and good customer service. Now for the pharmacy. I am 65 years old, so I have been to my share of pharmacies. This pharmacy has the worst customer service I have ever experienced. I picked up my meds and went to the consultation window to speak with the pharmacy. I waited and waited and waited and waited and waited for a long time (that's 1 waited for every minute). There were 3 people behind the window all doing something, but certainly not any customer service. I finally walked out.

Just stop at the 10952 East Colonial location Pharmacy, because I just received an email that my prescription was ready for pick up. The counter girl was extremely unprofessional, careless and rude. Telling me that I suppose to pick up on Monday, the same day, they send the email n It was put back and I have to come back later in the afternoon. She did not care at all, where I came from. I'm a 100% disable person. This is extremely inconvenience to me to have to drive another 5 miles to come back here. She show no care at all and spoke to me like I was a 10 year old kid. Do not appreciate at all. It is time to switch pharmacy. NO wonder you guys are closing your stores.... No Care At All

This company needs to simply do the world a favor and go out of business. Caremark is incompetent to handle decision on medication. They require pre authorization to get out of paying for meds. I have waited on meds for chronic pain and had to be off them for 6 to 8 days, which is not recommended and it's very painful. They don't care!!! Then the pharmacy is constantly out of stock on meds that should not be skipped. Eliquis, buprenorphine for example. The only reason I do business with this company is because Caremark is used by my husband's insurance.

Absolutely unreliable, left hand doesn’t know what the right hand is doing. Service at the store is no help whatsoever when you question why prescriptions are not being processed or filled leaving me short handed on a life saving drug..

BAD EXPERIENCE! The pharmacy employee seemed bitter about his career choice. This nasty little man should never have interactions with humans.. EVER! The online & voice systems had conflicting info. I needed clarification... not a rude jerk who interrupted, talked over me & never bothered to listen or attempt to help… just gave attitude and rudeness! I did NOT deserve to be denigrated by this nasty scum! I just moved our prescriptions to this store last month. Now I am removing prescriptions for myself, my spouse and my mother.

Been using CVS for years but is not improving. Makes too many prescription mistakes and makes no pretense that they care. Filling prescriptions specifically marked as cancelled and charging for them. Blame it on the customer for not checking their work. Incorrect dosage and instructions. When trying to explain customer has the then closed window to speak to. They do dismiss you with a smile though.

Horrible customer service experience with pharmacy! Called script in on Thursday. Called every day for 5 days and didn't receive any communication. Never experienced this before with CVS. When I finally spoke with someone on Tuesday, because I left voicemail stating that I would submit to reporting authority about experience. Bryan insisted that they left me a message (?!!) and then put me on hold without letting me know that he was putting me on hold! Waiting 5 minutes where he actually returned. Said, script would be available by 5 that day.

Hi. My name is Liz. I was in 1441 N Santa Fe Vista CA. That pharmacy is always very dirty, like trashy disgusting! And besides that the staff, employees are so lazy and disrespectful! The pharmacist and the cashiers. I went today at 11:30 am And the person an ignorant ** and lazy get offended for asking for help! He excused himself saying that he was busy! In the meantime I was trying to do my transaction on the self cashier but something got wrong and I pressed the “help” button and he decided to completely ignored me and it was someone else behind me.

Well, just came from surgery to pick up much needed pain meds and CVS pharmacy closes up shop completely for lunch. When I asked what was going on since the pharmacy was supposed to be open, I was told they close for lunch. Didn’t matter that I mentioned we just came from surgery and needed pain meds. Was pretty much ignored! Are you serious!? I understand everyone deserves a lunch break but, employees can’t take turns taking lunch breaks like every single other business does!? Had we known, we would not have made CVS our pharmacy of choice! So sitting here in pain waiting for the lunch hour to be finished since the script was already sent to Bloomsburg CVS.

Provider/Physician calling for pharmacist per their request for question about Rx. Unable to reach staff at pharmacy after 50 minutes on hold. Extremely inefficient/poor staff. CVS at Elizabethtown, KY.

I love CVS. I went there about 5 years. Never any problems. Everyone was great. I recently had to change to Walgreens and the first 3 times so far I have had problems with them. Some are rude and they don't tell you when something is wrong with your prescription until it's too late. I wish I could go back to CVS in meridianville al.

I used to go to CVS on San Vicente blvd in Los Angeles but after so many bad experiences with the pharmacy staff I finally decided to go to Walgreens. The supervisor gave me a different manufacturer than the one I was prescribed and my body reacted. I also complain about her attitude. I called the phone line where you complaint and she is not understanding my concern. I refused to keep going back to CVS, they are gear for customer service.

I tried to have a prescription filled at CVS in Milford Connecticut on Bridgeport Ave. The pharmacist was very rude and just disrespectful. I will never go there again and I couldn’t have my prescription filled. I had to go somewhere else.

My experience with CVS has been very mixed. The Pharmacy I worked with was very hard to reach by phone, never answer and a lot of times, never called back. When they do, they are usually rude. I have never had a problem with transferring prescriptions from one store to another until now. Because CVS is not in network for my insurance, I had to change. I was going to stay with them for non-covered, but after this experience, I will not. To have to have a pharmacist call a number that does not answer to complete my transfer is uncalled for. Your pharmacist basically called me a liar when I told her I transferred all my scrips from Meijer to CVS without a problem.

My prescriptions vanished from my account!!!! Where are my prescriptions???? I have been on the phone for 24 hours with useless customer service!!!! Where are my prescriptions???? If I die without my medications my family will sue you!!!! Where are my prescriptions???? I am going to the police then to court.

This review is completely about a Dark Long Hair Girl believe to be store manager at the New Lexington Ohio CVS Store, and from my recent views on social media I am not online on saying How can CVS have such a manager that can be so rude to the customers on any given day, makes you not want to go there, CVS is also a UPS Dropoff. We were told to take a box their prepaid label, first thing she says is, "You need to take it somewhere else! I don't have room here!" Excuse me you are a drop off serving the customers after I had to go back and forth the box was left. But I left furious with the attitude she displays very unprofessional and not good for CVS. It's a problem a big one. You need to teach respect to your managers. Your customers are leaving.

Professional, timely, very, very clean. All employees are helpful! I do not use the self-check out often but if I have a problem there is ALWAYS a staff member to help me out! I have shopped Auburn, IN CVS for years and previously shopped Angola, and SW Fort Wayne!

I started coming to CVS because my insurance mandated it. Since then I have had nothing but problems with some of my prescriptions. It is always the same ones and there is always an issue. Although I don’t believe it’s the employees fault, they certainly don’t ever apologize for these constant inconveniences. I have changed pharmacies for these prescriptions and pay more out-of-pocket, but at least I know I will get them when I need them and not have to perform magic. And don’t even get me started about the long lines.

Horrible experience at 66 High Ridge Rd Stamford today. My doc called in the script for my infection and they told me I didn’t have a prescription. I was notified by the pharmacy that my prescription was ready. They told me that this store doesn’t send out Text messages or emails to their customers. I went back into the store after calling my Doc, who called it in an hour earlier, and the woman I spoke to was very snotty and asked for my name again. I was told that they had it under another name. Disgusting….I am changing pharmacies today, and will never return as their location again. They treat their customers very poorly and disrespectful. :(

I don't find CVS very helpful at all. I think they judge people and they treat people like crap. I've never had any good experiences there a lot of hard time or like I'm bugging them because I'm asking them questions. Well I think Trump should do his job and get rid of all the pharmacists because they don't do the goddamn job anyways.

CVS's pharmacy practices are intended to get someone shopping in their store. They intentionally understaff and sandbag fulfillment to get you to shop in their store while waiting for them to count pills.

The staff are always rude and never helpful. The chances of my prescription being on time is 50/50. I do not however blame the people that work there. The blame falls on CVS as a corporation. They expect their employees to do the job of 20+ employees. Hire more staff. If you take care of them, they will take care of you and your customers. Don’t even get me started on the APP! IT NEVER WORKS! It’s 2025… DO BETTER!

I personally find the service people in Pharmacy unfriendly. Barely look at you and don't acknowledge when you're standing at counter waiting. Sad. Need better training. Otherwise they are doing their job.

I had my doctor send in a script to CVS on Thursday the 27th. I had 2 days left of my regular prescription. I showed up to CVS on Friday and the Pharmacist said she was too busy and that she would call me to see if she could fill my Script or I would have to wait till Monday which is the 28th day when my insurance would allow it. I never received a call back. I called in Saturday and you always have to leave a message no direct pharmacy contact with CVS. So I showed up Monday at the CVS and the Pharmacist Herman, said you had this filled on Feb 4th at Rite Aid. So you have to wait till tomorrow which is the 28th day.

I went to one CVS to purchased items. store was not in prefer products. Wasn't stack well on the shelf. Prices doesn’t match at all. Spoke with IAN about he manager on Little Creek. He stated he will not honor the price. I explained to him it’s many items Here in that is in the wrong place. He said he not honoring it because 10 dollars is too much. I told him it’s not the customer fault. In the process in leaving out he called me a **. I will be filing a sue and complaint.

On 02/25/2025 in Upper Marlboro MD, I go to pick up a prescription. Please look at the camera video for proof. I waited for 15 minutes while three pharmacy workers never came to assist me nor ask me, "Can I help you" but chatted among themselves. I go to the front line and saw an employee chatting on her personal phone while looking at her colleague work the register knowing customers were in line waiting. Could said I can take someone here; instead, she ignore us. Three at the pharmacy and one on the phone need to be terminated. This is not how an establishment is run.

In the old days some stores open 24/7. Very convenient for people who works night shift and go home at 2am or 3am. Walgreens and Food4Less stopped doing that, CVS is the store we can run to other than ordering online. But it would be nice if they open 24/7 for people like me that is awake at night and sleeps in the morning. Buy food, water or anything other than refills or OTC necessities.

I would agree with previous reviews regarding this store. If you have a Control substance, I would definitely not go to the location. I had called yesterday, and was told that they had the medicine I needed. My Doctor sent the prescription there and was told to call in the morning to get the medication prescription filled. Of course this was a Saturday! I called as was told. While waiting I received a call from a women, Allison, and was told that they were not accepting new controlled medication patients. I explained I had talked to someone yesterday and nothing was said. I asked to talk to the manager and was told he was off this weekend and wouldn't be back until Monday. I attempted to ask to talk to the pharmacist but Allison actually hung up on me. I would definitely find a different location!

This is the 2nd time this CVS couldn't be bothered using my Good RX when cost of meds was really high. They charged me $400; for Keppra (not covered on my insurance because it was for my dog). I followed up with Publix and w/ Good RX I paid $84. Yesterday (2/19/25) I picked up a cream ordered by my dermatologist for myself. I was charged $99.00. I asked them to check my Good RX. The pharmacy cashier said, "Your insurance has paid 50% of this med and this is what is left. Good RX won't do better than that." I came home and checked. With Good RX I would have paid $37.88!!!! I am so sick of this pharmacy and only started using it again last month since my Publix on the island is closed for a year. I am so done.

No issues with the local pharmacy...BUT MAJOR ISSUES WITH CVS. Never received 100 credit for medical supplies I was promised. Never could get the app to link with my account. The website is atrocious. Step 1 legally change my name to "technical glitch". Step 2 file a copyright claim against cvs for use of my name for back royalties. Step 3 profit

The actual pharmacy is quite upsetting. Cannot call and speak with anybody as it immediately goes to a voice mail. What’s the point of having a phone at this point? Also when you need meds in the middle of the night, it’s sad it takes longer to have your meds filled than it does in the middle of the day. Don’t advertise this or be open if you can’t do anything.

Terrible service here. I ordered a medication 9 days ago. They kept saying it was being mailed as they didn't carry it in the store. At one point they called a different store who had it but my store said mine was being delivered the next day. That was 4 days ago. I got a phone call today that the medication was ready at 11:33 am. I waited until 6:00 pm to get it as the store is very crowded. I waited in a line of ten people at least before me to get to the counter and was told then that they didn't have the medication.

First review after 20+ years of getting scrips filled. I am fed up. In the past year every single script my dr sent in had an issue. On hold for some made up excuse. Monday Feb 10 1pm dr sent in blood pressure med. Blood pressure is 240/120. 24 hrs later CVS still has not filled it and made up nothing but excuses. My wife and I are done and started looking for another pharmacy if I live long enough.

Absolutely disgusted with CVS pharmacy. I have a med I have been on 3x day for 20 years. I am allergic to the ingredients of the one they carry so they order another brand for me. Now they say they can’t get it. However I was told by Corporate that they can fill out an override form to obtain the brand I need. It’s like dealing with dumb and dumber. They are rude, they lie and require sensitivity training. Don’t use CVS. Find a reputable pharmacy because CVS is not. And here’s another thing if you can’t be friendly to people you’re in the wrong job, go find something else to do.

DON'T BOTHER. I’ve tried to use CVS enough times to know that it’s a complete waste of time. If I wanted a prescription, the workers are rude and abrupt because they are filling massive amounts of prescriptions, and if I want a product, surprise surprise, it’s not on the shelf. CVS bought this great cough syrup called Scot-Tussin Cough Syrup and I can not get it in any CVS within 100 miles of me. And because they are the only distributor, I cannot get it in this state. I have a wicked flu and it says it’s unavailable indefinitely. This stuff has worked so well for me in the past. I keep wondering when CVS will finally go out of business. They have been providing mediocre service my entire adult life. The one cough syrup I can take is not available because CVS does not want anyone else to sell the product. PS All those top reviews are fake…every single one by a marketer

I was charged $99. for a 3 month supply but was given a 3 week supply. No one at CVS corporate or at the local pharmacy will address the issue. I have the receipt and the medication I was given. The corporate office people transferred me repeatedly, saying, "This is not my department".

This one on Sunnyside rd I target can't keep inventory of meds in stock. They have done this several times. This plays with people's lives and they don't seem to care. Will not be using them anymore. No good.

I'm so done with this pharmacy. Three times they call and leave an automated message saying my MD refused to refill a script unless I'm seen for an office visit. Three times I call the MD only to be told, "Your Pharmacy never called, we sent in for your refill." If they don't want my business, I prefer they just say so versus wasting my time.

I called a prescription refill order in at 10:52 and was told it would be ready at 2:00. I arrived at 4:15 and it was still not ready. Was told they’ll have it ready in 30 min if I want to wait. And this is not the first time this happened to me at the New Holland PA facility.

CVS is supposed to be a pharmacy. I just wanted to state that first because as a pharmacy, they are absolutely useless. They don’t make ANY effort to contact the doctors if there is any issue, AND they don’t contact the patient if the medication is unavailable. So you could be waiting for them to fill something that they don’t have in stock and they don’t let you know (happens in multiple locations).

We were transferred to CVS at Beach Daly and joy due to them closing my regular store, I've made 4 trips to this store and each time I waited behind 6-10 people with 1 guy running the front and lots of talking behind the counter just to hear it's not ready or we need approval (which had been given). I no longer go to cvs. We'll see if Walgreens can do better.

There's this particular lady in the pharmacy (Melissa or Michelle or Monica) that is so rude to the core. Not just to me but to others. I've watched and heard, I had to wait for my medicine to be filled and she waited on 2 people while I was there, 1st of all she expects people to know CVS's policies and when we don't, she is rude in not explaining (that's right). She doesn't explain and is rude about it. There's no hello. There's no Thank You. I did everything in my power upon checking out with her to get a response of friendliness and there was nothing. The receipt says Victoria but I thought I heard someone call her (Melissa, Michelle or Monica).

I believe the CVS staff in Chase City Virginia store deserves special recognition for the service they provide to their customers. April ** and the Pharmacy staff goes far beyond what they are required to do to ensure their customers are completely satisfied. The friendly customer service attitude of the entire store deserves recognition.

I’ll make it simple: CVS Pharmacy seems to NOT CARE about disabled people, veterans, or senior citizens, or patients with cancer. If you want proof, please read below. If you don’t have time to read below, just avoid CVS. Please read the 2,000 plus negative reviews on “Consumer Affairs” https://www.consumeraffairs.com/rx/cvs_rx.html. And all the negative reviews on Yelp.

I will never use a health care organization that treats me so unimportant that they have decided I'm not even worth answering the phone when I call with a pharmacy question. How could you seriously have arrived at that decision with any sort of optimistic outlook on the impact it would have on your pharmacy business? I will NEVER set foot in one of your stores again until you have a human answer the phone when I call my pharmacist with questions about the medication they've dispensed to me.

CVS PHARMACY Fridley made errors constantly. Read the online reviews. Was given the run around for a week about a med I needed. Only to be hung up on by the pharmacist. Then she kicked my med back to my doctor after playing the game of it’s not ready yet. This is the worse CVS in the state. Will be contacting KSTP and the Attorney General asap.

The old woman at the Pharmacy is a racist. I was confused about the medication and asked her a question. Then she told me I was holding people up behind me and asked me to leave. Old lady, go to church, have a kind heart. Do not let your hate convert into karma passing to your offsprings. Amen.

Worst pharmacy ever! Stay away from this CVS. The manager, Melissa, is rude and dismissive and has a “I don’t care” face and attitude. WORST CVS pharmacy. Will not be back. I would give it a 0 stars but unfortunately not an option. This pharmacy needs a new manager and staff. At one point, even though both of my prescriptions were ready and upfront, she went to the back “pretended to be working” and chatted with another worker just to make me wait longer to prove that she was “in control.” I will NEVER be BACK to this CVS. I’ve always tried to make up excuses as to why the long wait and tried to understand that the staff is overworked, but I will no longer tolerate their disrespect and lousy attitude.

Do not use this pharmacy. One of the worst customer service experiences of my life. Almost dehumanizing. Went to the pharmacy to pick up a prescription with my sick 3 year old and was told it was not ready yet. I asked for an estimate on when it would be ready and was scoffed at and told at least 2 more hours. I tried to buy another item but was told "Don't you see I'm busy, go away." Cannot properly express how disgusted I am with my experience at this CVS.

CVS Riverside La Sierra. They don’t answer their phone. That is frustrating. You can’t check if your medication is ready or not. You have to leave a message and no one calls you back. Then they lose your medication. Nothing but bunch of headaches.

I went to our local clinic yesterday (December 26, 2024) for bronchitis and a double ear infection. The doc sent my prescription to our local CVS in Brookville, Indiana, per my request. I received a text saying they got the prescription so I waited two hours for them to notify me it was filled. When I didn’t hear anything, I went to the pharmacy and saw a note stating they closed early.

I attempted to obtain a refill two weeks prior to my medication running out. I called and spent 20 minutes getting everything ready to ship. I waited a week, no medication arrived. I called back and the representative said nothing showed up as being called in. I informed them that I would not have enough medicine to make it past Christmas. The representative said that it would be shipped usps express parcel on Monday Dec 23. It is now Thursday Dec 26 and I have been out of my medication since Christmas Day. The USPS tracking update says it will be arriving Friday December 27 by 9 am. Fingers crossed 🤞. I did not wait until the last minute. I ordered at least 2 weeks ahead of time. This company does not give a hoot about its customers. My insurance plan requires me to use this company if I want affordable medication. If I didn’t have to use them I sure wouldn’t!!

I don't recommend them to anyone. Very difficult to contact. There is no one in the pharmacy to answer a phone call. You have to leave a voice-mail message in hopes that they would return your call within an hour. Not good for emergencies and urgent refills. Simply no good when you need them the most. One star is still too good of a ratings for them.

I have received a number of email messages purporting to be from CVS Pharmacy offering promotions and gift cards recently. The messages are obvious phishing emails although they contain CVS Trademarks and other representations that they are from CVS BUT, upon close examination of the sender's email address they obviously were not sent by CVS. I checked the WEB for an email address to CVS Fraud or Security departments which other retailers normally have to follow-up on such reports. I only found an 800 number. I called and spoke with a woman who was obviously not in the USA. I explained the issue and asked for an email address to send a copy of the message to them for their Fraud and Security department to follow-up on. To my amazement she announced she knew of no such departments within CVS. WOW!!! BE VERY CAREFUL OUT THERE FOLKS!!!

I would give zero if possible. Not only has the CVS store gone downhill really bad but also the company as a whole. They refused to help me, and then put my life in danger. I would recommend going literally anywhere else.

Location: 3300-10 South Broad Street. Philadelphia, PA 19145. My mom and I had a terrible experience at CVS today, the whole incident started around 2:55 pm. It all began with where at first we were waiting in line with a lot of people, there was an elderly at the cashier complaining they only have one cashier where there’s 50 people waiting in line, cashier (Keyur) says: "Why don’t you do something about it?” The elderly says "Does it look like I’m a cvs employee?” They were still going and going…

I purchased a heating pad at the Burbank, CA CVS and I paid cash with a 40% coupon on my account. I came home and tried to use the CVS brand coupon and it did not work. I returned the heating pad and the store refused to return my 40 percent coupon. They said that is store policy. I found that to be ridiculous due to the fact that it was a CVS brand product and it did not work. In my opinion that is not how to treat a long time customer. I have been going to that same store for 25 years.

This is for their branch in Woodstock, NY. I had an alarming and unprofessional experience with a staff pharmacist. He loudly questioned the validity of my prescription and disability diagnosis in front of other customers, violating my privacy. Despite following my doctor’s instructions and having no issues at other pharmacies, he claimed the prescription was incorrect and gave vague, unhelpful responses when I asked for clarification. When I pressed for details, he became defensive, accused me of arguing, and even threatened not to fill my prescription.

Tried for over an hour to get a prescription number. The app crashed. The website crashed. The pharmacist no longer accepts incoming telephone calls. Customer care rep tells me my account is inactive (I have used CVS for six years and filled three prescriptions there four days ago), and they are unable to help me. CVS store manager told me to come in person and see the pharmacist, but he was out until tomorrow. This is typical of my experience with CVS after they made changes to customer-facing portals.

CVS accepts TRICARE Insurance, this is the insurance military personnel use for medical coverage. When they can’t get to a military base. Why isn’t Military Identification accepted by CVS when picking up medication? The military ID meets all requirements by both federal and state law as proof of Identification. The CVS at 7534 Lake Worth Rd, Lake Worth, FL would not accept my wife’s military ID and was told you must have a driver's license or passport to pick up medication. This may be policy, but policy doesn’t over ride state and federal law. You accept our insurance but not our ID?

CVS in West Grove, PA refused to fill my prescription mouthwash, even though they filled it in October. When November came around, they refused. CVS Caremark said my local pharmacy SHOULD fill it because it is covered under my insurance plan AND they had filled it in October! They refused because they don't care at all about anyone but themselves. I called CVS Customer Service 2 times to complain about my mouthwash and the General Manager of the CVS in West Grove said he would call me. He did, but I missed his call, unfortunately. I called him back 3 times AND left a message and he NEVER CALLED ME BACK. Why?!? Because he doesn't care about customers, that's why.

I work for Penske and my wife called with an interpreter. She was asking about hell for a prescription. The lady told my wife to call Penske about it and She is under my plan… so let me get this straight the people I am ask to call ask me to call the people who send me!!! Any way never will do business here… The bad attitude and lack of professionalism said it all… The fun fact is my wife called an interpreter and the lady was so mad…

Recently went to CVS in Sayre Pa. They have all my insurance information from my last weeks order. I am the drive through and am told I needed to come inside for my order. I ask why and they say for insurance information. I explain they have on file I got prescriptions there last week. Mind you I am on disability and walking is painful for any distance. I get in there and the only thing they needed was my date of birth then I had to waste 15 mins. for it to be rebuild. I was asked not to be rude because I was upset that this keeps happening, Seems like a hassle to have Doctors change my prescriptions elsewhere because they can't get it right. They are the ones that text me to say it was ready.

The pharmacist lied about when he received the prescription and never filled it. I was leaving to go back to my home in Philadelphia. He said after he lied that it would be 1 1\2 hours for him to fill the RX which is already packaged. 3 hours later it was not ready and I was at the airport. I know when the RX was send in it as it was my office. I find this unprofessional and unacceptable.

Please believe these reviews. This pharmacy is awful. We needed a prescription for our dog. The vet called in and provided the prescription 3 times - each time the pharmacy claimed they didn’t get it. Our vet provided the call logs to show but they still wouldn’t accept. We then got a written prescription scanned by our vet that they wouldn’t accept because it wasn’t “written”. So the vet called a 4th time! The phones are a joke, they wouldn’t call the vet back or call themselves to confirm (despite it being their fault the prescription wasn’t going through) and said the vet had to be the one to call. They claimed at first it’s because we weren’t existing patients (we are) - when we proved that false they then said, well because it’s a new prescription for an existing patient they can’t help. It’s absolutely ridiculous and the worst service I’ve ever had - especially when you’re dealing with a serious health emergency. I’m infuriated and stressed.

I am writing specifically about the CVS worker on duty at 299 Glenwood Ave. Bloomfield NJ on 11/27/24 at approx 9:10 am. I was getting prepared for a Flu and Covid vaccination and the lovely Pharmacist told me to go into the next aisle and wait for me in the booth. I did and I toggled the door to enter and a man came over yelling at me to not touch the door. I apologized and mentioned that the pharmacist told me to go in and he began raising his voice saying I am not supposed to be in there and 'people go in there to do their drugs. First I shot back and asked him do I look like I do drugs? Second I told him to watch his tone and he continued to raise his voice. I told him at least three times that's not how you talk to people and demanded of him to watch his tone. I do not remember his name, he was a tall heavy set man in his 30's with a ** name. Horrible customer relation skills. Train your employees better. I did not deserve that type of prejudice.

This is the 3rd time in the last 3 months that I'm notified that my prescription is ready for pickup, only to arrive and find out they can't find it. Then, they have the nerve to ask me to wait 20 minutes so they can refill it? Excuse Me? I now have to wait? Isn't it your job to always put the customer first? I'm just waiting for the day that I have a medical issue due to the lack of my prescriptions, so I can sue them! Also, the pharmacist named Chris is a real prick who treats customers like we're a burden on his day! I'm transferring all prescriptions to a Pharmacy that cares.

I have multiple prescriptions that I have automatically refilled every 3 months. I have done this with CVS for years. Now, for one of them, I received a 1 month refill instead of the 90 day refill, followed by another 1 month refill a month later. Instead of giving me the last 30 days of my 90 day prescription they then told me the prescription had expired. I had my doctor send them a renewal of the prescription and they still would not give me the last 30 days of the 90 day prescription that they did not fill correctly. I get to skip a month thanks to them. I'll live.

I’ve never seen a business run with such disregard for common sense and lack of integrity. If you’re an entity handling medications for clients, you’d think that allowing them to call and speak with you would be important. Not to CVS. There have been multiple occasions where I called and left messages only to never receive a call back. Terribly ran business.

I have been using CVS Pharmacy in Southbridge, MA for over 10 years now. I take most of the same medications I took then, a few new ones. They have always given me trouble filling my recurring meds. I take albuterol inhaler and albuterol solution in my nebulizer. They refuse to fill my nebulizer solution because it's the "same name" as my inhaler. The doctor prescribed levalbuterol instead, they call the doctor and then tell me the doctor changed the prescription that I have had filled every month for 10 years and I can't take it every day any more. The doctor tells me that that is not true, but they still won't give me my nebulizer solution.

I went to the CVS in Marion IL and they had CVS calcium chews on sale buy one at $12.79 get the second one for 50% off. I was there today 11/25/2024 at 1:32pm. The transaction number is **, the reg was 7 in the pharmacy. The name of the girl who rang me up was Jamila cashier # **. She got my CVS card number and added it but then charged me full price for both items $12.79 for each one instead of giving me the 50% off the second one per the sticker in the shelf in front of it. I did not notice it until I got back home and was looking at my receipts and I live over an hour away. I went to Marion to my doctor.

The CVS in North Haven, CT is the worst CVS store in the area. I do not shop there very often, but it seems like every time I do there is an issue. I.e., no one around to help, employees not knowing exactly where an item is and they just point in a general direction, employees talking among themselves and ignoring customers or inability of employees to perform simple tasks. The other day I went there to return an item and do some shopping. I took the item out of my bag along with the receipt and gave both to the clerk (Brianna, who was also Shift Supervisor) and said I wanted to return it.

Rude staff. Will. Disorganized. Lost my prescription. Unprofessional. Closed when they should be opened. Would prefer to yell at customer rather than serve them. A disaster. Too many other options to fill a prescription. Never ever spend your money or time at this Pharmacy or store. Store supervisor also was unwilling to take a written complaint. A disaster of a business.

The CVS at Tacoma gave us an epi-pen that expired in three months. When I called customer service to exchange it for one with a longer expiration date, they refused the exchange on the grounds of it being against the law to exchange after being given to the customer. However, they would not explain or show me where to find this law when asked. Then, they added that checking the expiration is the job of the customer, not the pharmacy. My friend who went to RiteAid also got an epi pen which expired in 6 months and was able to get it exchanged because she never opened it. I hadn't opened my epi pen either. DO NOT GO TO CVS. RiteAid is much better.

I went to my local CVS in Windsor Locks CT. I hurt my knee pretty bad. I hobbled towards the pharmacy. I asked someone in the pharmacy where the Canes were. She said, "I don't think we have any," I said, "Are you kidding me?" She looked towards an aisle and said to go ask up front. I was furious. I turned down an aisle and they were right there. You mean to tell me she couldn't come out to assist me even with her rotten attitude. I never go to the pharmacy. They are rude, slow and not friendly at all. There were 5 people waiting for prescripts. That's bad. Suggestion, go elsewhere. CVS corp needs to address the issues there.

Worst experience ever. No one will answer the phone, no one will call you back. Finally called Corporate to find out about a prescription. When it wasn't there I finally decided to press 2 for Doctor or hospital. This got me to a person so from 11am to 4:35pm to finally get an answer.

Dear CVS Customer Service Team,

By far the WORST experience I've had at a pharmacy. MARIANA is cold, rude, unfriendly, insensitive, and clearly has zero empathy for any other humans. The manager was almost worse. The attitude that man had makes it extremely hard to understand how he actually has a management position with this company. CVS you really need to vet your employees a little better. Not only would I never visit this pharmacy again, I am going to make it a point to tell everyone I know that uses this location to stay away ang go elsewhere. (On a happier note) I went to the Publix pharmacy across the street and they helped me immediately with so much care and compassion. They are what a pharmacy should be. They were all so kind and helpful. I will be transferring all of my prescriptions to them now and NEVER going back to Hallandale CVS pharmacy again. Do better CVS.

CVS changed their phone system. All calls now go straight to voicemail even if they are not busy. You get a call back an hour later. This is terrible customer service. Please go back to answering your phones.

Today I went to the CVS located at 1698 US HIGHWAY 98 Daphne AL to pickup a prescription that was sent by my doctor at 9:30 this morning. When I arrived at 2:30 I was rudely told by the associate and pharmacist they were busy but would rush my order. After waiting 5 hours to be told that they would rush my prescription was insulting. I usually deal with the CVS in Clearwater FL and have never received the treatment of rude and or inconsiderate employees there. I think corporate needs to take a look at the employees in this Daphne AL store.

CVS is a great place to shop at. It’s easy and convenient, but at the same time, some staff are unprofessional and rude. Majority of them in my area hates their job, always find a way to come at their customers. Some even use their phone while on duty. Corporate doesn’t do anything about it even when there’s complaint.

Double-check your receipts at CVS Indian Rocks Beach Florida. Twice the woman at the register tried to shortchange me. Giving her a $10 I should have received $5 back. She almost shooed me away with coin change and had closed her register already. I said, "You owe me a five." She reopened the register and handed it to me. Another instance she didn't hand me the coin change but gave me the bills. Be careful. Just because there is a drinking establishment next door does not mean that everyone who comes in the door is a bit inebriated and doesn't have their wits about them.

Dealing with the company has been the absolute worst experience I’ve dealt with all year. They do not care about the people they service, especially in Dallas County, TX. They take no responsibility for their oversights. Take your business to a place where they actually have compassion.

Today I spent almost 5 hours trying to fill a prescription. The pharmacist kept on saying they had not received the prescription with the correct date of birth although the Drs office kept on stating they had sent it three times. I went back to the Dr's office and obtained the paper prescription and brought it to CVS in person. After submitting it, I was instructed to come back in 20 minutes. Upon returning I was then told that they did not accept my insurance and that one of the medications was to be purchased over the counter. All these hours going back and forth where they could see which medications were over the counter and which were not.

The pharmacy located at 5969 Lankershim Blvd. North Hollywood, CA 91601 Manager ** assisted me and Medi-Cal as well as My Dr office with above and beyond professional service which I have never experienced before. The reviews at this particular pharmacy isn't up to date by far, Under the new management this pharmacy and staff exceed integrity when it comes to representing CVS and The Pharmacy in the state of California. I believe in integrity which shows one's true character. I would recommend anyone to go to this particular pharmacy if you're looking for Authentic customer service without the long wait and attitude. This manager and staff definitely need a pay raise, especially when it comes to dealing with some of the inpatient customers including myself. Due to the medication I am on that sometimes impairs my judgment which may cause stress on the pharmacy staff which still maintain professionalism and courtesy!

I scheduled a flu vaccine for 5:30, I went up and confirmed my appointment and waited to be called. I was skipped over multiple times for other people who were there and when I told the doctor my name he promptly walked away! I never got my flu shot. Thanks for wasting my time!

CVS needs to go out of business. Them and Walgreens need to collapse for the sake of the American healthcare system. They take 2-3 weeks to fill standard 30 day prescriptions. CVS is a downright awful company that nobody should ever give a dime of their money to.

Worst pharmacy ever!! If you have an option to use a different pharmacy, I would highly recommend it. I am on a medication that has to be ordered from their specialty pharmacy. I was getting this medication paid for a group that assist with payment because it is so expensive (thousands a month). CVS did not bill correctly one month and refused to correct their mistake. I have repeatedly called them with no help at all. This is not the only problem with them. I have another medication where I had to jump through hoops to have it approved. It was approved for one year and now they are denying it. I will do whatever it takes to use a different pharmacy from here on out. If it means changing medication so I don't have to deal with CVS, that is what I will do!

The Pharmacy employees are grumpy and mean-spirited. They obviously hate their job and can't be bothered with customers' concerns. They recently went through an exodus of long-time employees and hired from the bottom of the barrel to fill the void. Corporate should CLEAN HOUSE!

The worst pharmacy ever. I work for NYU and my home delivery prescription service used to be Express-Script but now it is switched to CVS Caremark. On their website, they claim they will cover whatever was covered by Express Script but one of my transfer medication wasn't covered and didn't offer any explanation when I spoke to a representative. I have to call my doctor to spend in a new script. Then later find out that the medicine was covered and again no explanation or apologies. Cannot find medication that I still have refills even when I click to show all my medications. Very confusing and not user-friendly website. I got a flu shot at one of their location and now I received a bill. I go every year and schedule an appointment online (CVS.com) for the flu shot but this year that location decision to have Minute Clinic do Flu shots for their patient.

Worse customer service possible.. They are a nightmare. No way to speak to the pharmacy. Horrendous frustration dealing with them. How can they treat their customers this way? There are long lines, dismissive when you point out dangerous mistakes and no contact when trying to problem solve is impossible.

I was at the store on Hampstead Rd Salem NH and Sabrina WONDERFUL care of me. Sabrina is so helpful, so polite and very kind. Because the OTC products can be confusing it took 3 times before we found the correct item. I truly appreciate Sabrina's wonderful attitude. It is obvious she cares about the customers!!! Thank you Sabrina. Sincerely, Karen.

I went to CVS today to get my prescription. This is in Columbus NC when the hurricane hit. They had electricity and was open. An elderly lady came in and said she needed medicine very bad and she was very sick. They told here to go somewhere else so I didn't bother asking. They told my wife to get out 'cause they was closing and just to leave her things come back later. Very rude people and it was in the middle of the afternoon. Very bad experience and there was no call for this.

Special thank you to Raymond at CVS (Joppa Rd, Parkville MD) who went out of his way to show me and also help me save on my purchases. He helped me understand my CVS app and how to get the coupons. He is truly an asset to this location and deserves to be recognized as a leader in Customer Service and Satisfaction. Thanks Again Ray

CVS is a long standing company and has probably the worst customer service in the country. They push you to their online app that can only do very limited things. Even on controlled scrips it just tell you to call the pharmacy. Sadly they also staff in a cost saving model that not only guarantees horrible customer service but burns out the few poor souls that do work there. I think I’m on my fourth new pharmacist this year. They always had to put you on hold and plan on 20-30 minutes minimum. So now they have a new system (Oct 24) that makes you leave your phone number for a call back but of course they never call you back. So it’s even more frustrating and useless than before. Sadly this pharmacy is the only one close to my home and some of my pills cannot be automated for delivery so I’m stuck. If you're not choose a different company literally and other pharmacy has to be better or at least it can’t be worse if the store is open.

CVS needs to stop telling the customers what or how long we should use our medications- if we have a doctor monitoring and doing blood work and giving the medication that best fits our needs- CVS has no business getting in between the patient and doctors - CVS is a pharmacy and should stay as a pharmacy- fill out what doctors send out to their customer and stop telling us about Florida's law- we are well aware of Florida's laws- If they are so concern about our health- then stop sending text about the Covid vaccine- how do a pharmacy give you a vaccine without knowing the patient's history- How can CVS put something in your body without knowing anything about the patient- this is why we have doctors. But yet- they tell you what medication you take and how long you should take it- Stop it CVS- stop controlling what we should take or not take- This is why we have doctors.

Chris at the Schnucks-Lemay pharmacy is great. He is very helpful and cares about his customers. I really like that he calls me by name when I arrive and not customer 32 for the day. Keep up the good work Chris.

I called up to see if I can get boxes.. I assume it was the manager. He told me no boxes, all crushed.. I asked him for next delivery. He told me Friday.. I said ok thanks and he hung up on me .. I will never go buy anything there.. I'm going to their competition walgreens. Advice people - don't to CVS.

Never will I spend another dime with CVS, especially this location and I will never purchase another gift card as long as I live. We purchased Visa gift cards last Christmas. The company issuing the gift card is Vanilla. One of the gift cards was compromised. It was used before it was even opened. We were told to call Vanilla, we did that. After months of investigation, they did not respond reimburse us. They told us to go back to CVS. After almost a year of runaround and “investigations”, no help. I went to the store and told the manager. He “tried” to give me a refund and the “system” declined the refund.

My husband and I have been Cvs customers for at least 20+ years. I'm so tired of the disgruntled pharmacists at the Washington PA store. I can't pick my husband's prescription up a day early SIMPLY because the pharmacist refuses to fill it. What a flex, instead of making sure my husband has what he needs for the day, I get to leave my very sick mom unattended so I can go get my husband's meds. No state laws are being broken, no insurance issues, it's a pharmacist issue. I'm done. 9/22/24.

Made appointment for Covid and flu vaccines. Received appointment for 9:30 am, arrived at 9:15 am. Pharmacy was closed, no pharmacist would be there until 10 am, at 10:15 still no pharmacist. Went to work, came back at 4:45 pm, pharmacy closed, cashier said “pharmacist had to go the emergency room!" This took place at the Chatham, VA CVS.

Searched CVS online site for bacteriostatic water. Online showed a price and inventory at Cottonwood store. At the store, I waited in line for over 20 minutes at the pharmacy counter. When I asked for it, I was asked if the prescription was called in. A prescription for water??? Cashier asked the pharmacist, who said the store doesn’t have it or sell it. Went to Walmart- EASY! No wonder Yelp has you rated one star- You suck CVS!

I am a 10 year customer. CVS pharmacist refuses to dispense my medication, demanding a driver's license. I showed her a picture of my valid driver's license. She decided she was a medical practitioner and police officer and misquoted the law, while being unbelievably rude and ignorant. A pharmacist needs a valid reason to withhold medication and has to research the matter. She had no legal right to take this action. I will switch to an independent Pharmacy.

New pharmacist at the Hazeldell, Vancouver branch. My first interaction was an incorrectly filled prescription, that turned into a nightmare due to the "I can do no wrong" attitude of the pharmacist. My doctor ordered a prescription a certain type of insulin, and it was incorrectly filled with a different type. The pharmacist believes he is entirely in the right because months ago there was another prescription for a different type of insulin. CVS internal documents show that the old prescription was not on auto-fill, and the new type was correctly entered into the system. Besides not having the correct insulin for over a month, being out of pocket by $105, my AC1 has shot up to 8.1, overall I can say I'm kind of lucky. Lucky because I realized the pharmacist's mistake before I loaded the insulin into my pump. I might not have been alive to provide you with this warning.

1260 Union St Concord NC. Is the worse. The girls in the pharmacy are rude and nasty. Treated my mother terrible. You are dealing with sick people. The girl with glasses and tattoos is the worse. I'm so hurt. I contacted the press. So many bad reviews. Why hasn't anything changed.

Well I’m still in here in Robinson. It’s been 25 minutes. The pharmacist was extremely rude. Told 20 minutes but knew it would take longer. They're very disorganized. Customer after customer goes to pick up only to be told their script is not ready. Why is it that reviews are awful but still in business. I wonder … It’s absolutely not acceptable!!! I would switch but they have an “agreement" with my prescription provider. My luck- so I sit here as it now has been 34 minutes and counting.

CVS Pharmacy in North Main St., the staff not all was acting so unprofessional when a customer didn’t know English and he tried his best to communicate but the way they looked at him and laughed instead of helping him so I try my best to help him communicate.

Today I went to CVS Murphy Tx with doctor's prescription note for 800 MG **. I went there straight from my dentist with excruciating pain. The girl packed the medicine and just before handing me over she said need to call the doctor. I stood there for 15 minutes and then asked them to hand over my prescription as it was difficult for me to stand anymore. If you still need to call the doctor then you better should not accept doctor prescription. This is ridiculous and stupid at your part.

Rude pharmacy clerks at two location in lower Manhattan. Ignoring my questions, walking away, saying they couldn’t tell me next nearest location of another pharmacy. Avoid at all cost. Pharmacy staffs really seem to hate their jobs. Avoid especially Ave of the Americas/Spring Street location and Warren street as well. Horrible experience today at both.

The website said prescriptions were ready or in the works, but the pharmacist said he had no orders, even when my hubby showed him the site says he does. The guy seemed to think we’d designed a fake CVS web page to game him into giving us extra blood pressure medicine. (That sweet, sweet **.) H‑E‑B got us what we needed in about 90 minutes. Toodle-oo CVS.

After going to 3 other Pharmacies with No results I went to CVS. I was looking to get the COVID-19 and Flu Shots. I was looking for Community pharmacies (in VA’s network). The other pharmacies are on that list that I went to and provided no help whatsoever after wasting 1/2 a day or better. I met Amy at CVS. She knew what she was doing and the process was easy and very quick. I would recommend CVS to all veterans!!!

The CVS in Unionville Connecticut has jeopardized my health by giving me the wrong prescription twice in the last 6 months. My doctor changed my blood pressure prescription in December and this pharmacy filled the old prescription both times that it came up for a refill! I informed them the first time they refilled it that it was incorrect and assumed they would fix it. Instead they requested a refill in the old amount from my doctor’s office a few days ago, according to a nurse I just spoke with. My blood pressure has become lower and lower, which can damage my heart! When I confronted them, the pharmacist told me that my doctor gave them the prescription which is absolutely untrue. THEY REQUESTED THE WRONG PRESCRIPTION FROM MY DOCTORS OFFICE! What they are doing is endangering their customers’ health! Do not go there!!

I always leave CVS with three questions:

So I've been a patient at CVS for 7 years since I moved to Florida. I had bad feet so they were like the only pharmacy with a drive-thru. In the last 2 months after leaving the hospital I have run into nothing but problems with their pharmacy. The app telling me to come in and pick up prescriptions that weren't there, wasting my time, gas and money so I finally broke down and switched pharmacies.

All prior sales issues resolved through management Mr. ** 8-29-24. Over site on purchases and I am very satisfied and will continue doing business with CVS as well as my family. I have been shopping in this CVS location for over fifteen years and will continue.

I find the CVS app & website difficult. The only thing they make easy is to reorder, which makes money CVS. Can I change a refill date if it is filling too soon? I can't find that info. If I put them on auto refill they get filled too soon, even if not synced with other prescriptions. Difficult to reach by phone. I have to go through numerous phone prompts. Rx **. Unable to upload pic from iphone.

ZERO STARS. The entire pharmacy… pharmacist and pharmacy techs are incompetent and RUDE. They do not have medications a basic pharmacy should have, they dispense inaccurate and unreliable information and on top of all of that the attitudes of the employees are so unprofessional. When you question something one person will lie and the other will swear to it. This is a dangerous pharmacy. I’ve submitted formal complaints to CVS main pharmacy as well as to the pharmacist’s district manager but nobody has the time to police this broken down place. Goodbye CVS… You suck.

Blue Medicare RX of MA and CVS is a fraud. I’ve been Blue Medicare RX and CVS Caremark customer for many years. I didn’t really pay much attention to this whole business until recently, when I noticed that Caremark keeps increasing prices for my 3 meds. It got to the point where it made no sense for me to use Blue RX and Caremark because I was getting meds via Goodrx for a lot less, while still paying for Blue Medicare RX. However, what happened recently completely changed my mind about these 2 institutions (BCBS Blue Medicare RX of MA and CVS). My wife recently had a prescription of the ear drops (for 1 week) called into CVS. When she came to pick it up, she was quoted $180, stating that price without insurance would be $240. Taken aback she refused to go with Blue Medicare RX card. She asked how much it would be with Good rx card.

You need to provide a public restroom for shoppers and keep items stocked (although I know that can be difficult in this inflationary and supply chain problematic environment). Also it's been an issue with your pharmacy having my HSA card saved to make payments

Drive thru stinks. Inside pharmacy stinks. Prescriptions rarely ready when promised. The drivers license dept runs at light speed compared to CVS. The phone system stinks, cannot talk to a person. The smartphone app stinks. The only good thing about this place is that it has prompted me to subscribe to a mail order service.

If I could give the pharmacy a -0 I would. It's IMPOSSIBLE to talk to a live person, updates I've made in person are not in the system, the IVR system is terrible. If I didn't have to use them I wouldn't. Our reviews will not make a difference but at least it helps me vent. I am caring for my mother and to get her RX stresses us both out.

We order OTC products online from CVS because it's a benefit of our insurance. We get a certain amount every 3 months to buy OTC products. I only order ** for my husband. It's almost always out of stock. Also when I do receive it the price is outrageous as compared to other stores. It's the only store my insurance allows. I would never shop there otherwise.

It I could leave 0 stars I would. I am forced to use CVS because that is what my insurance covers. This has to be hands down the worst pharmacy I have ever had to deal with. And to make matters even worse they now won’t even let you talk to a human when you call to speak with a pharmacist. Instead you have to leave a message. Additionally, if you have more than one prescription ( let’s say a random number of 5) you will almost guaranteed have to go to the pharmacy at least 3 times because there is no way your prescription can all be ready the same day together.

Was told by the day pharmacist that I could pick up the script that night and he would leave a note. When I drove 30 minutes to get it her smart mouth told me to tell him to come fill it because she would not do it.

We only use CVS because that is who we HAVE to go through with our insurance. We prefer Walgreens. They just said they filled my prescription and I should have about 60 pills left which I have zero. My doctor filled the prescription 2 days ago and they just let it sit. When I finally went through their extremely long voicemail system because they won't let you talk to a person, and had to leave a voicemail message for them. They called back and said now they are going to charge me. I did not get the 90 day supply only 30 and now they refuse to refill it without charging me for the prescription.

I spend hours trying to reach the pharmacy every time I need to refill my medication. Every. Single. Time! They are making it harder to connect with an actual human and they make decisions on whether or not they are going to refill my medication without telling me. Here are the issues I continue to have: They keep processing my refill based on an old Rx from 5 years ago that I transferred 3 years ago, not my current one, which causes delays. Even with my prior authorization, they keep charging me full price while also getting paid by my insurance. When my annual prior authorization is pending, they refuse to fill my Rx, even though I have said I will pay for it. When my insurance denies coverage, they call my old doctor from 5 years ago instead of me or my current prescriber and change my medication without clearing it with my current doctor. Good luck getting them on the phone.

After leaving urgent care feeling horrible. Can't keep my eyes open because my head hurts so bad. I have decent insurance. They they won't take for who knows why. I'm forced for pay full price because I feel too horrible and don't have it in me to call places and transfer and do more driving just to get meds. It was not expensive meds. Just frustrated why y'all are picky on insurance that no where else has a problem with.

I have come to the decision that I absolutely hate CVS. I don’t like to use that word but in this case I have to. They have the most rude, disrespectful, judgmental, inconsiderate pharmacist that I have ever met in my life. No one in this life deserves to be treated the way CVS pharmacist treats people. I’m not talking about 1 or 2 times but every month for the last 15 months. Once I have my last prescription filled with CVS I will never enter their doors again. Keeping people like them employed only means that CVS agrees with their nasty behavior. I absolutely hate and I mean hate CVS. This is in Pace Florida.