CVS Caremark Reviews

From one month to the next CVS changes coverage on what they will and will not pay for without communication to the patient. With your physician doing all required pre-authorizations beforehand nothing is ever satisfying to the insurance company. I recently had an appointment with my doctor and now my insurance doesn’t think I need the amount of medication that I’ve been taking for years, (because bone pain isn't the same as with someone with cancer as was their example for why they were refusing to continue to pay for my medication. I’ve had 6 bone reconstruction surgeries including a bone graph on my foot, also have 6 screws and 2 plates holding everything together.

I have had no trouble getting my prescriptions on time each month. They call, in fact they call too much, but they do go out of their way to make sure I get my medications on time. When my doctor took me off one of my medications they called me to ask if I had accidentally not ordered it, I appreciated the attention they take with my account. Entirely different experience then OptumRx. Optum seemed to go out of their way to make sure I didn't get my meds. I would spend an average of 5 hours a month on the phone with Optum arguing with them just to get them to send my medications (funny right, I thought they were in the business of selling medicine). If you have a choice, choose these guys over OptumRx.

I called about a refill that was already 2 days late and was told by a representative that it had been delivered 2 days ago. I assured her that I had not receive the package and she practically called me a liar and that UPS was ALWAYS right and had indeed delivered the package. I informed her that she needed to resend immediately and she then informed me that I had no refills now and it would take another 4 days to receive. I was livid by this time, I was already out of medicine. I told them to cancel my mail order delivery immediately and that I would take care of my orders myself. I called my doctor and was given a new prescription and picked up the same day. One week later I received the old package from UPS that was never delivered. It had the delivery date on it (one week earlier). I will never use this service again.

When they send the wrong quantity and claim it's the doctor's fault or the fault of the patient and refuse to help anyone unless they truly believe the mistake was their own that is poor service. I turned off the autorefill on the wrong quantity wrote by my doctor and turned on the autorefill for the correct quantity wrote by my other doctor but they sent the wrong script from the wrong doctor and claimed it was my fault because they sent me a text message before sending it and I did not call and correct the mistake in time.

If I could give Caremark zero stars, I would. I have to have monthly asthma injections that must be delivered to my doctor's office. Caremark never gets them delivered on time because they wait to put them on a UPS truck. Even though this is a standing order, I call 2 weeks before I am supposed to be stuck by a needle just to try to get it on time. Even then, the medication can be late. I've shown up to my doctor's office and the medication hasn't even been delivered!

So where do I start? At the end of last year I was finally prescribed a Med that I had been working closely with my doc on for 6 mos. I got it in on the Friday of New Years weekend. I went to pick it up on Saturday and they told me I needed a preauthorization. No call. No nothing. Funny thing... I was within the my deductible so my copay was minimal. So obviously I couldn't get the med. So this year we picked a different plan through my work and it had a lower deductible for meds. Because of my wife's illness we hit it pretty quick. I put the order in after my wife had checked that we did meet the deductible.

First the local CVS didn't order the correct manufacturer that my Physician clearly writes on all scripts of this medication I've been on for over 10 years. Then they want to run it on my insurance again after it was their mistake and come back when they got the correct manufacturer in. I call Caremark who were very nice and they say no. They shouldn't run it again on my insurance & I'd just pay my copay when it comes in. Well long story short the local CVS was awful on both times and I'm having to have it run again on my insurance, pay more or don't get the medication. Also, this is now the SECOND time. They still don't have the correct medication/manufacturer and so I'm still waiting and going to pay more!!! Ridiculous! I have plenty notes and such as well.

Why in God or anyone's name should I need to provide a pre-authorization for a medication that I have been taking for over a decade, from the same doctor, operating at the same location? To me, this is unwarranted, unacceptable and most certainly ill-regarded. As a woman in her 30s, I would hope that I was "age appropriate" to determine the proper effective dosage of the medication that I've been prescribed to for FIFTEEN YEARS (!!!) by the same doctor, in the same location, that I am so confident in, that I flew from Austin, TX to Den to see my doc, that's how exceptional she is.

My insurance recently changed. When I called Caremark and they referred me to Specialty - I literally have spoken with 10 different people because they keep telling me different information. I took two days off from work to get this resolved trying to get my medication. Each representative had a different "plan" of how I am to get my medication which I need immediately. Even after two days of constant phone calls I DO NOT have my medication, now they tell me I need PA which I was already told by two of them I did not need. I am BEYOND frustrated. I am to the point where if I knew who to call next I would just to make sure this doesn't happen to someone else. They are either completely untrained or trained to make sure I don't get my needed medication! I am OUTRAGED by this and encourage everyone to contact the BBB.

I've been using a generic medication for a chronic condition for 7 years. My health insurance, unfortunately, changed for 2018. I now have my prescription benefits through CVS Caremark. I had NO IDEA what a huge change this would be. Apparently, Caremark has decided to limit the amount of my medication. No one told me this when I dropped off my prescription even though it's a new change that all employees knew about. No one told me this after the insurance came back requiring prior authorization. I found out when I had someone try to pick up the medication the next day. They had the prescription for 30 hours at that point - yet no one thought I should be informed.

These dogs decided that they didn't want to pay for my medicine and reached out to my doctor and told him to change it. He went ballistic and told them I needed it and that it was working great. He also told them that I had went through several medications before this one and they didn't work. I talked to three customer service representatives and all three were equally nasty and unprofessional. HORRIBLE! HORRIBLE! and more HORRIBLE. DON'T EVER USE THESE SAD ASS CROOKS!! I am looking into changing to another pharmacy and will never enter another CVS again for anything.

Needing meds on time is out of the question with CVS Specialty. They are not proactive - they wait for you to call to see if they're on schedule or planning to fulfill prescriptions. They do not allow you to call into someone you've previously had conversations with. Every time you call you take the first 10 minutes rehashing your situation. Huge waste of time - incredibly frustrating - causes severe stress for something that should not be difficult. Lots of back and forth - probably the worst experience I've had - nearly left me in tears.

Caremark Pharmacy took over 3 weeks to fill a script and it is still processing because they quoted me 4 different prices on 4 different phone calls. The staff is poorly trained and no one could tell me the actual real cost of the meds. Final quote was more than 178.00 than the previous confirmed co pay quote. I believe there is fraud happening and it must be stopped! I reported to CA Board of Pharmacy to investigate my script case.

I had dealt with CVS Caremark for a number of months for a very expensive medication. I was being helped with the copay by the pharmaceutical company, so my copay with Caremark was $10. I refilled with text, and was sent my medication as usual, only to be followed up with an $800 bill. The pharmaceutical company had maxed out my copay. Caremark will not call you ahead of time in such a case to ask if you still need it filled. When I spoke to a representative to complain, I was told there is no “complaint” department, but would make a note in my file. They have since turned me over to collections. My advice - buyer beware.

I had been getting a specialty medicine with no issue from my retail pharmacy for a year when my health insurance company decided to switch it over to CVS Caremark mail order. I spent about a month setting up my account and my prescription (they could not just take the existing prescription from the store along with the copay coupon.) When I initially gave them my information, someone took my birth date down wrong and when I called in again, I was asked my birth date. Since it didn't coincide with what they erroneously took down, they said they would have to talk to my insurance company to verify. Then, I called again. An operator corrected it based on my word. (Thank God for her!)

They do not deliver medications on weekends or on Mondays! The medications take 10-15 days to actually get to you even though they say they will send it overnight. Customer Service reps are not trained properly, and don't provide helpful responses. In short, I hate my overall experience with CVS and ESPECIALLY Caremark!

Took 4 prior authorization rejections to get my Psoriatic arthritis drug approved and now that I am approved still will not send the medication. I have spent over 4 hours trying to convince pharmacy to send the medication. First they did not even show the prior auth approved and I had to pull it out of their own system. Second the drug requires a load dose which is exactly the same as the regular medication but taken every week instead of once a month. They won't send me the medication because the Dr sent in for a load dose and the prior auth is for once a month. So I told them to send me the one shot, and they still will not do it. They were supposed to call the Doctor and did not, they were supposed to call me back with status twice (different managers) and they do not. Absolutely horrible customer service.

This company should not be allowed to operate. My child had a liver transplant a few years ago and needs medication every 12 hours TO STAY ALIVE! Caremark Specialty will not be happy until they kill my child. They make it impossible to get his meds and I truly believe make it hard so he will die and they will not have to fill his prescription. Looking for a strong law firm!

Registration process only offers ONE option when adding a phone or email for notifications. That option INCLUDES accepting marketing emails. There is NO opt-out for marketing. The entire registration process was painful. I haven't even used the service yet, and I'm already super unhappy. I've sent a message to my employer. Can't believe they've done this to ALL their employees!

Don't ever ever ever count on your script being to you on time! For 12 months they have to be called continuously to get them to do their job! Now it is Christmas time and they don't have my script to me and taking ** 30s on a regular basis. Causes major problems when someone like those people let you run out for stupid stupid ignorant reasons! It's always the same every month! Can't believe they're such a big company running this way. Actually, I'm surprised that they have a 3 rating! The customer service people are great. Great people to talk to and get to help you but their hands are tied because CVS has buildings scattered across the eastern US where they do all the different stuff. Why isn't it localized??? Ridiculous!!!

I could go on & on about the issues I’ve experienced with CVS & CAREMARK. I cannot understand how CAREMARK can get by with all but forcing me to use CVS Pharmacy in order to get my prescriptions filled & paid for. How are they getting by with forcing their insured customers to use this particular pharmacy in order to get their FULL benefits!!!

I am trying to get clarity on a prescription. After wading through their online teleprompting system that covers every imaginable circumstance except for the one I need -- viz, talk to a pharmacist about a new prescription -- I was finally able to connect to a pharmacist. These people are a joke. They are totally unresponsive and only want a valid credit card, even though the payment for this is $0.0. Have no idea how they are trained or if they even know what they are doing.

I had 6 renewed prescriptions submitted by photo 3 days ago. I've monitored the app and saw no evidence of them being processed or received. I submitted a request for call back to no avail. Finally today I phoned customer care and announced my employment affiliation while asking if I’m at the right department and was assured that I was. Fifteen frustrating minutes later, I was transferred. I asked why and was told this is the department that handles my affiliation.

R. G of Lancaster MA, I feel your pain. I am also from MA, maybe that's the problem. LOL. I get a monthly script for 720 tablets (long story). I picked it up on 9/22/17 no problem. On 10/26 I was told I needed a new prior auth. It had never been issue before, so I wasn't worried. This time it was denied for quantity limit. My doctor submitted the reason for the quantity. Still denied. We filed an appeal, denied, 2nd appeal, denied, external review, denied. "External" yeah right. It went to the same address as the others on a Friday and was denied on Monday. They approved me for 360 tablets every 75 days! Big whoop. They dated my approval for Oct 26th. I feel I should have been able to get the 360 tabs right away. They said to me on the phone, I had to wait 75 days from the last fill, or Dec. 5th. (Now, I didn't make up that date - LOL - I didn't know off the top of my head, while I was on the phone with them, what date was 75 days from 9/22).

Received an email stating auto refill was being processed. Called CVS Caremark and was told they have no record of me in the system. Very strange since they have processed RX's for me before. The rep said there was nothing she could do for me - exact words. Another issue - they sent a RX to the wrong address and they said there was nothing they could do. I told them they sent it to the correct address the 1st time not for sure why it was sent to my old address the 2nd time. Again, nothing they could do. Had to end up paying for RX out of pocket. I prefer to go through the regular pharmacy since the mail order service is HORRIBLE.

I want to say that I have used OTHER mail order pharmacies before. Successfully. Not this one. Annual prescriptions randomly “expire” before the year ends. New Rx’s get your MD a million calls with ridiculous questions. They are pharmacists, right? They have PhD. They sent MY Rx’s to my daughter in Florida and told me I had to get them back! Excuse me! Delays and more delays. Emails, phone calls finally fix the problem 2-3 weeks later and 3 phone calls later. This company is awful! They must hire from the bottom of the barrel.

My first order came days late and was left at a public bus stop. My 2nd order came late too (very time sensitive medication). My third order I gave them my payment method. They held the funds. Send me a confirmation email saying it would arrive between the 27th and the 1st. When I called in on the 28th to check on it they said it wasn't going to ship. I'm in a high risk pregnancy and may lose my baby without these meds. Then they say they are backordered on one and the other that I have to wait till Dec 5th for!!! They shipped me 20 day supply 30 days ago and won't fill my prescription! They may cause me the life of my child and they just act like it's nothing!!! Caremark should be held responsible.

Had an auto refill set up for a long term medication. It arrived, but a week later I get an email saying they're processing another refill of the same medication. With a 90 day supply already in hand I contact customer care and they agree to hold the refill until I advise them of need. The next morning another email telling me the order is being processed. Once again I contact customer (no) service and am told the doctor sent in a new script so they filled it. Okay... Since I started taking this med to get the dosage needed I take one and one half tablet. The manufacturer now makes the tablet in a single tablet of the dosage I take. Apparently refill #1 was the last refill. After Caremark refilled it, they initiated the "Auto Renewal" of the script and when the doctor sent the new script in for the same medication, same dosage but different size tablet they went ahead and filled the script with the rationale that it's a, "new" medication.

This company is atrocious. They arbitrarily place limits on medications that Medical Doctors prescribe. When I went to the pharmacy today, I was informed that CVS Caremark had placed a 2 month pre-authorization limit, despite the fact that my MEDICAL DOCTOR had provided refills so that I won't go into a diabetic coma. When you call to speak to someone, they are clueless. They told me that my Doctor placed the limit...LIE!!! My doctor's office flipped when I told them what CVS Caremark said. Because of CVS Caremark's lie and failure to report to anyone, pharmacy, me and my doctor's office, of their arbitrary decision to place a limit, I am now out almost $300 because I had to pay the entire cost of the medication.

We have to use Caremark because my husband’s employer started using them. I've had nothing but problems from day one with this company. I've ordered prescriptions online and don't receive them. When I call they tell me that I requested the prescriptions that I ordered be placed on hold until I call. Twice I've told them that I never requested this, and have asked to be removed from the hold request.

I was prescribed a growth hormone for my son. We'd taken all the expensive blood tests and bone scans and Caremark denied the claim for a reason that didn't make sense. Beware. They have people who yes you to death and then you get someone on the line that barely speaks English or is incredibly rude. They rejected us by robo-call. This is a life altering drug and my son is about out of time to grow as he is older - he's 4'10" and 14 years old, unbelievable - looking it up on the growth chart - he's in the 3% range. My son used to be a happy person, now he is depressed, withdrawn and I believe will need therapy. We were so hopeful.

I feel obligated to let anyone who is researching CVS Caremark services to be prepared with endless patience and expect disappointment when it comes to getting prescriptions filled. CVS Caremark has drs send in scripts electronically (if the script qualifies) & then hounds the Dr's office over and over asking for more information. Trying to get medication approved for patients ASAP, the dr's office ends up writing an equivalent script (medication by a different company) such as the generic is not being approved, so they write for the brand name. CVS Caremark quickly gets the brand name approved and filled costing me $100 compared to $8 for the generic.

This is by far the worst experience I have ever had with an insurance company. They are TERRIBLY slow at getting pre-authorizations completed and then end up denying them for completely ridiculous reasons. Trying to get a medication is literally like pulling teeth... And the customer service representatives I spoke with were SO rude and told me it was my job to call my doctor to get them to submit additional information for pre-authorization. They are awful. When you need medication at all it is a stressful time and they do nothing but add more stress and worry. Absolutely nothing is easy when dealing with Caremark.

I dropped off my prescription to be filled at my local CVS in Silver Spring, MD. I was informed that I could only have 40 of my 270 pills filled at this time (13 days of a 3 pill a day prescription, NOT even 2 weeks worth). I have sat on hold, been bounced around, lied to, treated badly, hung up on. On Nov. 1, without notice to myself or my doctor - CareMark (owned by CVS) decided at a whim that they could simply change and limit the number of pills I could receive of my arthritis medication for pain. For 4 days CareMark, CVS, and Carefirst have jerked me around and screwed with my prescription not allowing me to have it filled to the 3 month supply. (Goodness knows the last place I want to go to every 13 days is the local CVS with terrible customer service).

I got a new prescription for ** 10mg 90 days supply and CVS Caremark charged me $168. I have medical insurance. I checked the prices online and found out the same prescription sells for $68, no insurance needed except for an online coupon. I'm moving my prescriptions elsewhere!

This is the most disgusting company with which I have ever had the displeasure to do business. Due to the company's "case manager" Tom's absence of handling of my account, followed by completely inept and incompetent handling by 98% of all of the "customer service" representatives and "senior case managers" (Chrystal (totally passive aggressive and inept) and James), I was put in a position where I had to stop my two medications (crucial to my health) cold turkey. My experience with the company spanned about six weeks, and they are totally incompetent and insincere. I cannot believe they are permitted to handle something so precious as people's health and medications. They do not belong in business at all, and I do not recommend them at all.

I spoke with customer service at Caremark 3 times in one hour - could not get anywhere with getting my daughter's medications. We had a prescription, called in by the doctor. I cannot even express the uncaring, uncompromising conversations. Caremark wanted us to have a 3 month prescription, which was not possible because my daughter had an appointment in 3 weeks with a new psychiatrist. Instead of allowing us to purchase - yes, purchase - a one-month supply until she could get in to the new doctor, they refused. We could pay full price for the medications, but they would not do anything to help EVEN THOUGH THERE IS A PRESCRIPTION FOR ONE MONTH. REALLY? I have never been more disappointed in a company. My daughter is suffering; she has no medicine. Thank you CVS and Caremark - for nothing.

Last night I went to CVS on 116 and Lenox to buy 2 bars of generic Dove Soap. I looked around the store and could not find it. I asked a worker where is the soap? I've been shopping here for 15 yrs and have never had to ask. I was then told this racist excuse that since this CVS was in a ** neighborhood many products were under lock and key due to thieves. I was then ushered to a locked glass cabinet and asked which soap I wanted. I was appalled because Duane ** on 125 does not do this and it's the same neighborhood-Harlem Morningside Heights. CVS needs to consult with Duane ** on how to manage their store in my community. I refuse to support CVS or shop there until they can figure this all out.

Caremark is taking assistance dollars that are meant to help patients pay for copays and perhaps deductibles. Caremark is signing patients up for this assistance without patient consent. I have not been able to get my ** because of Caremark taking thousands of dollars and not applying these assistance dollars toward my copay, and they have used up the copay assistance benefit. Then they signed me up for a new copay assistance card I didn't even know they were using. I think a class action lawsuit is in order.

CVS Caremark is close to home and they have a large selection of items. They also have a good reputation. I was impressed when they stopped selling tobacco products. However, customer service is not excellent. When I enter the store I feel like I am intruding on the personnel and they do not seem happy to see me. Their personnel could be more welcoming, personable and open to helping me.

As a CVS Caremark member they email me great coupons and they have good deals. They also carry many everyday things that I need such as cleaning supplies and food along with healthy snack bars and cold water for when I am on the go. I also like the specials they have in the weekly ad and often just go to purchase these items. They are a great place to get almost anything without the hassle of having to go to a big store. They are also conveniently located almost everywhere. I would like lower prices in some areas. Some items seem a little higher in the shampoo and oral care section.

CVS Caremark is a more convenient option than going to a physical drug store. The shipping process is reasonably quick and I also like being able to receive 90-day quantities of prescriptions. But they need to provide better and more consistent customer service. I've been trying for several years to resolve a single issue and I needed to make repeated calls but I continually receive different information depending on the customer service representative that I reach.

I have used Caremark for many years and they work together with my insurance company seamlessly. I also would be glad to recommend CVS Caremark for prescriptions to others. The service was fine. The overall process was smooth, prompt, easy and convenient as well. My prescription was filled quickly and inexpensively. When calling to speak with a representative, my concerns were addressed and all my questions were answered.

Good location and parking, handy to Redbox, quick service most of the time. On the higher end price wise for most things but OK, I assume for the quick access by car you have to expect that. They should process the longer lines quicker on the occasions I have been when it was very busy, maybe have cheaper prices for the Mother’s Day cards. But totally satisfied with my experience at CVS, was very slow at the pharmacy on one occasion I recall. I would say good job at doing what you are doing.

CVS Caremark is better than most. I've use other and they don't compare to CVS. They are usually always on task and fast and I'm thankful for this company. They work with my caregiver really well and they are usually patient and kind. But certain employees can be ignorant sometimes until my caregiver explains to tell in detail what needs to be done and why. One told me I could take one over the counter medicine with another but on drugs.com says different. I had to double check because something didn't seem right. They are usually pretty on it but certain employees could be more observant and less busy with non-work things. I almost combined two medicines that would of caused unnecessary issues and I would of ended up in the hospital because of it.

CVS is reliable, independent, innovative and responsible and put the customer's priority first. They have quality products at any time and also discounts and deals. The product selection and the process of filling drug subscription are outstanding and customers are attended to on time and within a short time. The customer service experiences are unique as well and the customer services on the phone are well experienced.

They are very quick, and they have reasonable time frames, turnaround is faster and the process is easier than other companies. Also, I have used them several times before and they are easy to work with for the most part and I have been satisfied. They even seem respectable each time I've used them and my overall experience has been that the site has items I need and every time I need them it was simple to fill the prescription.

They tend to give the best rates for prescription drugs and work hand in hand with your insurance to help give you the best overall rates on your meds on a monthly basis to keep things the way they should be as far as paying a monthly co-pay. They can also guarantee it over the yearly rate. It's always been fine for the deals that I get. I really like the overall quality and prices that I receive for these benefits and costs. It's a real benefit.

CVS provides swift and simple care, with good discounts and deals normally. Their services are close to home and reliable so I don't have to go far out of my way to get what I need. But oftentimes I find that my insurance is messed up with them. Corporate can also be unfair and doesn't seem to care about customers. Some employees don't care either but that's not the fault of the company. Mostly, it has been a positive experience though with only a few issues. They always have what I need on hand so there isn't too much of a wait to get anything. I will continue to use their services in the future as I am mostly satisfied.

CVS Caremark cares for their customers' well-being and understands that the customers' well-being is what's at stake as well as their health and the health of their families. The company and the customer service is on point to the max, unlike other companies or brands that don't and fail to meet my needs when needed. It was an experience that I have never ever experienced before.

My prescription plan is correlated with CVS Caremark; they are professional and efficient -- to a point. When I need to order a prescription to be sent to home, it is relatively fast. But it takes a little bit longer when a prescription isn't approved, and it concerns me because it is a psychiatric medicine that I need that sometimes gets delayed. Otherwise, prescriptions that are refilled and sent to me come in the right amount. Also, their technology-based service is very helpful; all I do is order my refills on 'scripts and get them delivered to me with ease. However, not every med I need is covered and if need to go anywhere, their medicine overrides are next to impossible to get.

The prescriptions I fill through CVS Caremark are name brand (not generic) and I have a co-pay. My doctors send these in when no refills remain. I can simply call and use the automated menu for refills and I receive them in the mail. They usually send my invoice along with the prescription and I send them a check by return mail. It's a very easy transaction. If I have any questions, I can call customer service for answers. They have always had the medication my doctors have prescribed and I get the medications in a timely manner. However, there have been a few occasions when I have had trouble getting refills when none remained and they contact my doctor. I have called customer service and discussed the issues and have generally been able to resolve the problems. They have always been courteous and helpful as well. Also, they have assisted me by telling me I can get some of my generic medications cheaper through a local pharmacy.

They are faster and they text me when the order is ready. They contact the doctor for me and they do auto refills. Also, the staff is always very nice. They even have a drive-thru and I don't have to go inside. I'm really happy with them. I love CVS and I'm satisfied. They always have my orders ready when I go and overall experience is excellent. I'm a fan.

When I contacted the billing department on 09/21/17 and 09/22/28, I was told that my credit card was not set up for automatic payment and I am delinquent on one payment and I have to deal with the collection agency and my account will be blocked if not done so. I requested to speak to a supervisor and I was told that the supervisor will not talk to me as the issue is already with collections.

CVS Caremark usually has the meds being written for by the doctor so you do not end up with partial scripts and I like that you can refill online with a script number and the pharmacist can reach out to the doctor for refills if there are none left making a special trip in to the office to pick up a refill unnecessary. I like the fact that you can personally speak with a pharmacist regarding side effects and medication concerns. They seem to be fairly knowledgeable about substitutions if needed.

I have used this company in the past. And I plan to continue to use this company as my primary prescription filling service. I like the convenience of being able to find all my prescriptions in one location. I use the site to order refills, place new orders, and obtain information about the prescriptions I use and drugs I would consider using after consulting with my physician. However, the website is sometimes hard to navigate. I have also experienced problems when I try to log on with the correct user name and password. I have at times just went to the pharmacy in person.

I like the convenience and they text remind your prescription is ready for pickup and I also love the 24 hour locations. I like using this company because not only can I pick up my scripts but also can get stuff needed for the home. But the techs are too young and unqualified at times and also the hours of some locations are horrible.

I was very satisfied with this location and store. The people were friendly and very helpful. Got my meds on time. Will recommend family, friends and others to do the same. But online is a great, convenient way to fill meds and get them on time. It’s worth it instead of going directly to the store. I love using this company despite the time I waited on filling my meds. Lines were extremely long too. Both of these need to be addressed. I will warn those that I love of this issue until it is addressed because if I have to wait 30 mins to fill my meds I might as well drive there and drop it off.

Fast, accurate, fair prices, and friendly - CVS is my chosen prescription provider. Have been with CVS for about 20 years. Ten years at the current location. I know the staff and am greeted by name. Makes one feel important to the store. They also know my medical conditions and the drugs that I use. I can walk in with a new script and walk out with my new drug in 10-20 minutes, regardless of how busy they are. I don't do drive through because I always find something to buy on my walk through the store to get to the drug counter. Their coupons to Caremark users are very good as well.

The company has so far provided quick turnaround of my medications delivered to my home. Also, product selection appears to be good as they have been able to fill every medication I have needed since my company switched to this pharmacy.

I like that it always has my drugs ready when I get there. I like that customer service is kind. I am glad that they solve problems fast. I feel my overall experience is trustworthy because they are very knowledgeable about all kinds of drugs. When it comes to health and drugs they know what and what not to take with the medication. I love this drugstore. All my friends knew what they were talking about when you could go in for follow up checkups. Also I like that I always get in and out. They have a drive up. They have a nurse on call. I can get a checkup there. A great pharmacy and I will always go there.

They are very courteous and professional and they do an excellent job at answering any questions I may have about my prescriptions. They work fast and efficiently to help customers. However, their prices seem to be a bit higher than other retailers. I wished their prices were a bit lower and that they provided more variety of products. On the other hand, they make it very easy to get my prescriptions. They are always very friendly with any information that I may need and they fulfill my orders in a timely manner.

Everything is fantastic. The products and the whole process were always great. Filling my orders was always right as well. I like that they are very prompt, they also have great customer service and I will continue to get my prescription from them. I also like the fact that they always make sure you’re satisfied with service and love feedback. But from time to time, they might have a long line. That's when they needed help and since then they have hire more people. I also didn't liked that they didn't deliver. That is a definite bad thing.

I shop their store also so I know that they are a very good company and they’re always so friendly. I love their online app, it is so easy to navigate through. They have a lot of choices and prices are very reasonable. They also delivered in a timely manner. However, I would like for their delivery time to be a bit faster, but I do realize that they do ship out a lot of packages every day. Also, I’ve received a couple smashed packages and I wish the packaging was a little bit better. I wish their online app had just a little bit more information too and make it a little more colorful with larger words that are easier to read. But it’s not too bad. Combine shipping would also be nice.

CVS Caremark is associated with our insurance and they provide reliable delivery. We also like how friendly and helpful their customer service is when we were using online prescription delivery for the first time. Also, they are very reliable, provide great service, and they always have expedient delivery for our monthly medication prescriptions. We have loved being customers of CVS Caremark.

I like that they are fast, safe and reliable. They have a great product selection available and always fill or refill prescriptions in a very timely manner. The process of handling one's prescriptions is very short and easy which is very helpful to the consumer. CVS has a great reputation and strives very hard to maintain a working relationship with all customers alike. All pharmacists are extremely well trained and very attentive to questions or complaints. All employees very knowledgeable of all products and subscriptions. Have found them to be courteous at all times.

Dr. prescribed ** has pre-authorization form done. Prescription was for 3 months. Given 1 box as they had no more left. Went to refill rest of prescription, told no... need 90-day prescription. I show them it IS 90 day. They want the #27 on pre-auth form not 9 (as in 9 pens). Get it straightened out after 2 days. Go back before trip to refill, told DENIED. Need Pre-auth form with #9 for 9 pens not 27... idiots! So... using free sample pens so my sugars don't land me in a hospital... but Caremark doesn't care. They are all about denying you medication not filling prescriptions.

CVS Caremark has a good rewards program with significant discounts of all types of products. In the store, they carry a variety of products which makes it convenient to grab what you need. There are many convenient locations too. Also, the pharmacists are good and highly qualified, but the general store don't always have the most knowledgeable or highly trained employees. The website is easy to use and access. Online ordering was much faster than waiting in line at the store. Customer service was available, if necessary, as well.

CVS Caremark’s product selection is good. They always have what the dr prescribes. The process of filling the drug is fast, simple, and efficient. I really like to be able to order and I've ordered refills by phone and online and I like having my prescriptions delivered to my mailbox without having to leave my home. The prices of the drugs are relatively less expensive than retail prices. But I don't like to be contacted about filling a prescription and I prefer to do the initiating when ready. I also don't like to have a prior authorization to be able to obtain some of my prescriptions but I guess that's more of an insurance issue.

I like that they provide fast service when filling prescription! They have convenient locations around me and very reasonable prices!! I also like the Extra Care Bucks you get when using your card. But I don't like how only some CVS take Kaiser insurance!! I have a location down the street from me and have to drive an extra 20 min to go to Kaiser pharmacy. I like Kaiser and CVS and I just wish I can use them both.

The company has a very large selection. It has several different sizes or the number of pills in the bottle for you to choose from. Most of the prescriptions I have had are for a month and I get a refill, so I usually don't need a larger size. I also enjoy the ease of placing your order. I like the way they call you when your prescription is ready too. I don't mind waiting for a prescription if it an hour or so, but I would rather come back to pick it up. Also, I think that it is unusually long that a prescription from the company last a whole year. They should change that to 6 months but other than that the company is fine.

I have done merchandising at this company and have had prescriptions filled there for a lot of years. I am known there and this facility is fairly close to my home. The product selection is very good and what the customer wants and needs. The prescriptions are also filled on time and with right drugs. The customer service is very good as well and each customer is greeted as they enter the store. But CVS on the whole doesn't staff the store adequately. Too many employees are forced to handle too many tasks all at the same time.

I really like CVS Caremark. Great customer service and I really like how they value customers over money. They do their best to meet the customer's expectations, and they rarely ever fail to do so. They also get the job done quite quickly. They also primarily sell drugs, which make buying them quite easier. However, sometimes they take quite a while to get your order ready but that is only sometimes though, so no big deal. I would go to them to buy what I need.

The managed refill process saves me time. Going to my Mailbox is much more convenient than going to the grocery store. I also like getting ninety days’ worth of meds at a time better than thirty days; very convenient. I feel that the CVS-RiteAid merger is detrimental to industry competition and will contribute to higher health care costs. But they're better than Express Scripts.

Our insurance plan has CVS if we want to mail order. We have used Express Scripts but ever without a choice of what we want but I very happy the way things are now. CVS let us know when they are sending the order so we know it is on its way. When a place does a good job that is what counts to me. I take many things so it is nice to have one place to order what I need. I always get a list with the order so I know what each order, how to use them and any things I should watch for, that could be bad for. But so far they have done a good job getting our order to us fast. So there is no reason that we would dislike them for any reason. They get our mail order here fast and it is always what was ordered. So for that reason I would tell others to use.

I was forced to use CVS because they were the only pharmacy that I could obtain my prescription, and I found it very difficult and frustrating. From the confusing website to the poor support, my experience was awful. They are the worst. CVS had trouble honoring the manufacturer's coupon online. Customer service had no clue and I got the complete runaround. I ended up having to go into the store to speak with a pharmacist. But she had a difficult time, too, navigating the internal bureaucracy. Then, at one point I was accused of faking my doctor's prescription because the pharmacy lost it. They finally found it tucked into a supervisor's file folder. Apparently, she needed to get approval to fill it. CVS Caremark sucks. I actually asked my doctor to change my prescription to get away from CVS. Once my drug became released to additional pharmacies, I immediately moved. I would never use them again.

The location is good. The store is clean and pretty much organized. The hours are convenient too. You also get some deals if you purchase enough products. However, the pharmacy people are not helpful. They will direct you to another location if your medication is not in stock. They will not contact the other location so you have to wait for a very long time to get your medications. I would not recommend this store to other people since the employees are not helpful.

Delivery was convenient and cheaper whenever I was able to order and pay for a single shipment for 3 months of refills. I could usually get 3 months of meds for the regular price of one elsewhere. Also, customer service was usually helpful and courteous. Service was fine but ultimately had to go back to brick and mortar stores. CVS is best to only use for drugs that don't need to be taken every day or cause severe side effects if you had to do without meds while waiting for refills. They need to work better with a patient's insurance companies to ensure more seamless refills, especially with those meds that are routinely taken. Developing a smartphone application would be extremely useful and likely help with both refill issues and payment/account management. They could provide reward incentive programs or sales/coupons, too. Service was fine but ultimately had to go back to brick and mortar stores.

CVS was very prompt at placing the order and looked for potential savings coupons for my RX. Follow up and delivery was prompt. The prescription had three refills which I used at CVS online. I would happily use the online services in the future. I’ll be pleased to recommend the CVS online services to anyone. I only used it to fill prescriptions to take advantage of a promotion from a website.

I have always liked CVS since it came to my area, probably in the early 90's. I have received great customer service and really enjoy shopping there. They have a great selection of nonprescription products as well as giving you the generic brand option for prescriptions. Also, everything about the order and delivery process ran smoothly and I got my order quickly. I like to buy online so this was a fabulous option for me. I am happy with them.

I have been waiting an entire month for the folks from CVS to get my order correct. They claim to have issues calling my doctor and the doctor not responding. They called 1X with me on the phone and magically reached the doctor. A delivery was schedule for today. I called and they confirmed it was on a UPS truck and would be delivered tonight. No delivery was made. If this company can't get the basics right, I am frightened about how they are handling the sensitive medication.

They are reliable and have always gotten the job done for me no matter what time or day it is. Not to mention that CVS stores are pretty much everywhere so I never have to GPS for them. I love how quick and easy it is to get my prescriptions but I would enjoy it if they could just send my prescriptions to me so I don't have to come get them every time I need a prescription filled.

My insurance prefers I use CVS Caremark and it is on our insurance card. It is cheaper other pharmacies, and I live two minutes away from one so it is convenient to get to. But the wait time is always long, they have rude pharmacists on occasion and the wrong medication is being filled. Sometimes the wait is longer than 30 minutes even if it is already filled. I generally like CVS and I like that I can request refills online and they contact my doctor if there is an issue with one, but the customer service is lacking.

I recently had a catastrophic fire in my home of 13 years. I lost everything I own my whole life including my little puny prescriptions that I need to live everyday life without heart burn. Caremark will not refill my prescription until 21 days. But I can pay for them for $220 some dollars, after I lost everything I've owned in my life. Real compassionate. Great company. Outstanding. WOW.

Our insurance wants us to use this company. Apparently they have some sort of contract with CVS Caremark and Silverscript. So we like to oblige them by using CVS. Everything worked great for me. I like getting my prescription in the mail box. Very convenient. I always receive my refills right on time. I like the way they will call your Doctor and ask for new prescription when you need new refills. Also if you need a medicine immediately you can go to the nearest CVS and have it filled immediately.

I enjoy the convenience of ordering online and not having to pick up prescriptions at a physical store. When prescriptions are sent via mail, instructions and warnings are included. However, they do not follow-up enough with emails advising you it is time to renew. They do not follow-up by phone or text, despite having contact information. My doctor did not receive a renewal request, so I needed to place a follow-up phone call, but generally, the filing has been very easy. They allow you to check an automatic online refill box.

This provider is dictated by my health plan, so I have to order from them for all of my prescription medications. I like that I can order online and pick up my specialty drugs at the local pharmacy. Also, the website with my full prescription history is helpful. Although, they seem disorganized and repetitive and ask for duplicate info and documentation. In one week I received 3 phone calls for the same purpose. Delays are not communicated properly or handled well. Their performance was adequate.

I love the experience there. I loved how nice, friendly and helpful they were. The service there is wonderful after my visit. I told all my family, friends and everyone on facebook about my visit. I didn't like how long it take to them to refill my prescription. It took almost 30 minutes and I not trying to be mean but I had a lot to do that day but the staff there was friendly so that kinda made up for how long the wait was. The overall experience for me was like a four out of five, it was a great experience for me and I would definitely go again just time I would like it if they were a little bit quicker.

My company switched from Express Scripts to CVS/Caremark in 2017. I loathe that they made this decision. I have had nothing but problems. The first time, they apparently did not like the dosage that my doctor prescribed and charged me nearly $400 for a 90 day supply. I had them change the dosage slightly - and it was a $10 copay. This past month I went to refill my birth control and they wouldn't cover it unless my doctor called in a 90 day supply as opposed to 30 day. My doctor's office did and it was still being declined.

CVS has been very reliable and good to me. They have a loyalty program giving you store cash for every 20 prescriptions filled. I was able to order online and pick up at the local drugstore. They were accurate and had things ready when they said it would be. They have an automatic renewal, have scripts ready when they promise them and contact my dr's if I need a new script. They always acknowledge me, answer all my questions and seem to genuinely care about how I am doing. I am very satisfied with their service and attention to detail.

Fast, easy and convenient. I like the way how fast CVS fills scripts. It gave me everything I need and I was very surprised at how seamless and easy it is to get your script as soon as it is ready. I appreciate this service and would not want to be without it. If I had to pick something I would change, it would be to add more ways in which we can see if our prescription is available. I would like either text, website, call or also any number of ways that we can track and go to pick up our script. I am a big supporter of this and I had an overall awesome experience using this service from CVS.

I only used CVS Caremark because it was convenient... Or I thought it would be but it wasn't. CVS Caremark has refused to fill my family's pain medication because we don't currently fill our pain medication with them. How on earth to do you become a current if they won't let you fill? The customer service is terrible and the employees are rude.

I like the convenience and not having to speak to a person or deal with holds on a phone. I especially hate talking to people and this service cuts that out completely. Sometimes it's unclear how long to wait to pick prescription up. I took too long once to pick the prescription up and it was cancelled. It is also hard to know if there's a problem, like they don't tell you of an issue. They just don't fill it and that wastes time. But the process was very easy. I had gotten a birth control prescription online and filled it online and had no issues. They had the type I wanted and it was cost efficient considering I paid out of pocket.

Great, quick, nice. They offer great customer service and I believe in the same value. They make things convenient and I feel valued as a customer and I am glad and happy. I can't think of anything I don't like about the company. Their product selection is great, their service is top tier, and it's very simple and easy to get what I need. They have made my life easier and I like using them as a company.

I like CVS Caremark for being very caring. I also like that they have great customer service. They are fast and very accurate too. They contact you right away when the prescription is done. They let me know if there’s any hold up, if they can’t get something and how soon I’ll get it. However, they could use a service that would let me know about when my next prescription is due like Walgreens.

A great place to be. I have never had a bad experience with it. They always seem to do a great job with their customers and I'm glad I go there from time to time. It's nothing to complain about really, but I have always noticed that there are very long lines and I have to wait on somebody so they should try to improve that. Keep it up fellas. Great job. They get an A rating overall.

The website is easy to use and if a prescription is void, CVS Caremark will contact the doctor for a new prescription. I like that the medications arrive in the mail and come as a three month supply. But they do not seem to track when I might need a refill and contact me with a reminder. I have not seen any sign there is an automatic refill. But the process, once I got to the website, was relatively straightforward and easy to use. My insurance had switched to them from another company and all the information was transferred without me having to do anything.

I like the fact that CVS Caremark takes care of all the insurance paperwork and only bill me for the copy to a credit card on file. This saves very much time and worry on my part. I would like them to bill and ship prescription medications much faster so there is less risk of running out. This would ease worry and consternation and facilitate better health management. My overall experience has been good enough that I will continue to utilize their services. Or die.

It's quick and easy, when you begin trying to get your prescriptions online there is a lot of shuffling back and forth between the dr office and CVS pharmacy, but once it's done, it's very easy to fill. One thing I dislike is how some members of the pharmacy team seem very incompetent and need more training. Also, if you are willing to forego the convenience factor, there are times when you can get prescriptions for extremely lower prices. I've had good experiences, as I mentioned before, once all the paperwork is settled and everything has been given from the dr and given to the cvs online department they will fill your scripts quickly, and efficiently. Not to mention they come right to your door, so nothing is more convenient than that.

I like that they have good prices and a point system that really pays offs. I also like that I have the option to have my medications delivered to my home rather than have to pick them up. I wish they had more 24 hours store. There been times that I would need something late in the day or early in the morning and I be forced to go somewhere else or drive a distance away from my home to find a 24 hour store. I have never had a issue receiving my medications. I receive them on time and if I had a question or something did not sound right, their customer service been very good in helping me resolve the issue.

CVS Caremark is close-by my home; I have never tried their mail order service, but their in-store service is always good, plus you can pick up things like juice or tea while you are there. However, they do not have the lowest prices for my Medicare Part D plan, so I haven't used them for a while for any of my Rx's. I do use them for my Flu Shot, as that is covered at full price. No problems at all with using them. If insurance wouldn't cover something, they always called the doctor to see if there was an acceptable alternative.

The drive thru is usually empty but they often close before this closing time by about ten minutes and refuse to help. Just close by my house, they have good rewards for loyalty. Kinds of expensive but that's convenience. Sometimes they have issues with keeping track of meds. I feel like they have lost my medicine more than once. They are always really nice, the employees are easy to communicate with. The drive thru makes it easy for my busy life. Like the drive thru.

Easy format and convenient. They make it easy to order on your own and so far every order has been done correctly. The instruction are easy to read and the process is simple even for the elderly people who does not have computer experience. I love being able to do this process from my home at when I have time and not on a schedule. So far I have not had any problems. One thing I think you might have a problem with if you don't have some computer experience like the older people they are so use to bring to a pharmacy they get weary using online tools. It needs to show them more details. Also, the product selection for over the counter items could be made bigger with more selections so people would maybe get these items when placing an order so they don't have to go to a store to get them.

I trust the CVS brand. The services are easy to use and convenient. I have purchased from them both in-store and online and haven't had any kind of problems. Selecting products was fairly simple and straightforward. It was easy to navigate to where I needed to go and it told me exactly what needed to do. Also, the people in the store are always friendly.

It is a very good experience. I like that my order is ready, quick and always delivered on time. Very reliable and good to use. Easy to use, easy to work with and very reasonable. I love the site. It is so easy to use and reliable and secure. There is nothing I dislike or would change. Everything about them is great and I love it. Would highly recommend to anyone who wants to use a reliable site and easy to use.

The online interface is actually really easy to navigate and find out where to fill your prescription. The reading screen is easy to read and understand and makes it easy to get things done. If I could dislike one thing I think they should create their own app so you could do it anytime you're on the go or not at home. Other than that there is nothing else I dislike. My overall experience with using this company is I would recommend it to anyone who likes to use the more innovative process of things. Very easy and fast to use.

CVS Caremark is fast and reliable without burning a hole in my pocket, especially with how many medications I've needed the past few years. The employees are helpful and friendly as well and always help me get what I need in a timely fashion. The only thing I have an issue with is how they seem to run out of what I need quickly. Also, on several occasions I've ordered my prescriptions, only to arrive when told and find that something somehow has been mistranslated or misplaced and I have to wait a bit longer. It hasn't happened much, but it has happened. Overall, I haven't had too many issues and can't complain much. In general, the whole experience has been more than I've received from others. I will continue to give them my business and hope they improve for the sake of us customers.

CVS provides a quality of care unlike the other corporate pharmacies. CVS also provides the same personal experience as your local neighborhood pharmacy. The sale prices are great, however some of the retail prices are a bit higher than competitors. Maybe if they added new things like they did with the flu shot, one on one consultations, and blood pressure machines but now they could add free mammogram screenings, blood sugar checks, etc. They also got rid of cigarettes which was fantastic, but they should also eliminate the alcohol in stores. Maybe offer some kind of smoking cessation for people who want to quit, patches and gum are a good alternative.

I like the ability to submit my prescription and have multiple months available. This ease makes my life much simpler by saving me time and the effort of waiting in a forever line. I wonder if there are ways they could be more competitive with pricing. Maybe by applying any available pharmaceutical coupons automatically? Other than that I say they are a life saver. They have always had all the prescriptions I needed in stock. I was able to provide all my information online through my physician. They provided me with very informative answers when I had to start using a nebulizer. I appreciated their genuine concern and customer service.

CVS is a good place to order prescriptions online. They have a very good selection of products and it is very easy to use the website and find the medicine I need. They always have my prescription in stock and getting it filled was quick. They also shipped it very quickly with low rates. I am very satisfied with this company. They are very reliable and trustworthy and I would definitely recommend them to everyone.

CVS Caremark was extremely easy to use. I have been shopping at CVS for a million years and will never stop. CVS is my favorite drugstore. Other companies cannot compare to Target or Walmart or other drugstores. I had a fabulous and lovely experience of CVS Caremark company. Love the website and the renewal project. There is absolutely nothing that I would change about the CVS site. I enjoyed using it and it was also super easy to use the app. and I loved getting reminders about my prescriptions. Emailing reminders are great. I love getting my prescription filled on time. I'm getting it mailed directly to me.

It's convenient to manage or refill your prescriptions and I like not having to go through the hassle of a phone tree like with a more traditional pharmacy set up. The only inconvenience is that you don't get the refill right away, but that's kind of the nature of the beast with anything that needs to go through the mail. I would give it four out of five stars, the only reason I don't still use the service is that I needed a same day refill for a migraine medication and it was easier to do in store. Very good, I'd recommend.

CVS Caremark is fast, easy and efficient. I like the fact that there are a lot of locations, that they know my history and I get good prices. They are friendly people and I am welcomed with a smile all the time. They are really good with their customers and they have a great reputation.

The CVS/Caremark website offers a free online account that is very user-friendly: it also allows you to enter your insurance info, your medical history, your allergies, etc. I also like that the national formulary is generally available online for free to healthcare professionals & patients. I've utilized CVS/Caremark as a nurse & as a patient, and have had positive customer service experiences in both aspects.

They are amazing in every way possible. I am so thankful that I found such an incredible company to use for my medications. They have great products for selection, it was very fast and simple to fill my subscription, and the customer service was great. It makes refilling my medications much simpler and there is no hassle of having to run out, deal with traffic or stand in ridiculously long lines. My overall experience was absolutely incredible and I am so beyond pleased with their services.

Their Online capability and friendly in-store staff are things I like a lot. They also stopped selling cigarettes which was a positive. But I dislike their revamp reward system. It's hard to keep track of points. Either start like an online wallet or if there is something like that already, market it better so people can find it and older people can work with it. Other than that, the staff was helpful in helping me find an OTC I could use and the online ordering for scripts was easier than other sites I've tried. Would highly recommend to others looking for a pharmacy.

My overall experience using this company service was amazing. I was really happy that Walgreens Caremark made it easy for me to refill my prescriptions on their app. All I had to do is scan my prescription and there you go. It fills all the information that I need and does the order by itself. I also like using the app to track the status of my order. This service saved me a lot of time and money. The only thing I dislike about this company is sometimes their app is buggy or closes by itself and then I have to open the app again and start all over.

CVS Caremark is a great way to manage and get your prescriptions filled. They make everything a snap, from questions about your prescriptions, to filling them, to how things are paid for. It really simplifies for the experience and I can't recommend it enough. There's nothing specifically that I really dislike about CVS Caremark. If I had to be incredibly picky and choose one item, I guess it would be their website. It's fairly easy to use, but could use a bit of an update, as some of the information can tend towards the cluttered and messy side. My experience with CVS Caremark has been nothing but spectacular. They are an incredibly easy company to do business with, and are a real joy to work with. I wish all companies could be so simple and easy to use. They've made prescription filling so simple and painless!

I have been there severals times throughout my life and I have always had a great experience with this place. It is one of the very best places to get a prescription filled. I don't have any complaints. The facility is in immaculate condition and looks very nice and clean. It's one of the best ones I have ever seen. I always have loved this place and the staff was the friendliest people I have ever met in my life. I can't wait to go back again.

I like the overall design and approach that they have to all of this and the idea that they give off with all of the other options out there to do. It's awesome and I really enjoy the concept of it. Overall CVS Caremark works well and is very great to use and it is one of my favorite things out there.

I like the convenience and reliability of CVS Caremark. I had never used an online ordering system before this one. My experience is fantastic. The ordering process is extremely easy. Service is great and I get my prescriptions in a timely fashion. I have been quite pleased with the overall outcome. I have been with CVS for years and will continue to do so. Online ordering makes things just THAT MUCH easier.

Good experience in general. The company is extremely fast in the orders, usually I need them before two weeks is up and generally speaking they have been on time. The customer support was there when I had a question about the proper amount of dosage for the prescription but was resolved. I would like to have more online options for shipping because they have a standard rate, but having options like Amazon Prime does would be better. Better online website portal environment. The overall experience was fast and simple to order.

Mixed Experience Overall. I liked the convenience factor. They are able to fill large quantities so you don't have to worry about monthly prescriptions. Also do not have to drive to a store and wait in line. But they are too rigid in their processes. I had an experience where a prescription was held up due to red tape. Holding a prescription when the customer explicitly states they are out of pills is dangerous. Also not every representative seemed to grasp what they were truly doing. Prescriptions can mean life or death in some cases and the reps need to be solely about the customer.

I like that I can fill my prescriptions online. The store near me is pretty busy all the time, so it's a lot quicker. I'm also a fan of as few human interactions as possible, so I do enjoy being able to skip a phone call. CVS is convenient but it would be nice is if they could renovate the store near my place. The roof leaks when it rains and I know the poor manager is at his wit's end. Other than that, the website was pretty smooth and I like that I was able to get points on my CVS card.

I am required to use CVS Caremark Speciality Pharmacy for a medication for a very rare illness. I have now been waiting 15 days for the medication I need to help open the arteries in my lungs. I called last week and was told "Boy, you didn't wait long to call." I responded by telling him that they should have received the script 5 days prior at which point he said that he would have the prescription verified and would put a rush on it. Well, nothing so I called back yesterday and was told "Oh, you need prior authorization from your insurance company." I asked why this wasn't done at the same time as the verification and was told they don't do it that way.

I like that CVS Caremark automatically contacts the doctor if there are no refills left on a regular prescription. My prescriptions are delivered on time or I am contacted in a timely manner if there is a problem. However, the website can be cumbersome to use. It can be confusing when all the prescriptions are listed, it could be simplified and made a bit more user friendly. I have used Caremark for mail delivery for over 10 years and never had a single problem until the last couple of years. Unfortunately I switched doctors about the same time and can't be sure exactly where the main problem is, but there is regularly a lack of communication between Caremark and my doctor.

I thought that it would be convenient to try to use CVS online to see if this was advantageous. It was really easy and a very seamless process ordering my medicines online and picking it up in the store. I really liked it.

A leader company. I like it because it gives me the possibility to be free to some extent to fill my own prescriptions without having to bring a medical prescription, which is great today. So far I have not been disillusioned with them because they have known how to earn my loyalty to them with the products and services they offer me there. In general I have felt comfortable buying and using this company because its services and products that they offer have fulfilled all my needs without limitations of any type.

CVS Caremark is easy and much more convenient than traditional shopping at a regular store. I love that I can order online and have it sent to me and I especially like that I don't have to worry about ordering while the pharmacy is still open. It works well with my hours at work. I'm so happy I discovered this great service. Using it was fantastic, quick and easy and I will be using this company from now on. I highly recommend it to others.

I liked that it was easy to request my prescription to be filled. My medicine is almost always available and I don't have to wait for it. They have great customer service and are always willing to help you. Anytime I have a question it's always answered and any problem is resolved. I wouldn't really change anything. If I had to change anything I would change the time it takes to get a prescription refilled. Sometimes it takes awhile and is not ready when I need it or by a certain time. Reliable, easy, trusted.

I like this company because this company gets my prescriptions ready in a timely manner. The process of filling my prescription is fast and easy. I like that my medicine is delivered right to my door. They make sure I'm home when the package comes. They never leave it so it doesn't get stolen. It's there as expected. It's never late and its packaging is always nice and neat. This is a very reliable and great company. There's nothing that I would change about the company. I see this company doing very well in the future. I see more and more people using this company. Also, the customer service is always great. Overall, my experience was great and I never had any problems.

Very convenient. Promptness and accuracy with the online services. I didn't have to remember when to pick up medication at the pharmacy and it came in the mail and a email was sent to notify me. Payment is also online and it was easier because of the automatic refill. However, if you don't monitor your account you may not know there's an issue. Not being notified when prescriptions are no longer covered by insurance. Customer Service can only be so helpful and if your medication is changed or there's a issue medication will be missed. It's not very good for some seniors to use. It was average with some improvement needed with them and I would continue using it.

It was a great experience. They took care of all my needs and I love the way they care for their customers and I would go back to them over and over again. I really like how they handle my orders, how fast they do service and how they handle it if a problem arises. They do a great job and I wouldn't switch. They are a great company and I would suggest them to anyone I know. I really think they're the best. I really like their company.

I like that CVS Caremark provides fast, effective, and efficient services to those that are busy and don't have time to be able to go to CVS and fulfill their prescription needs, such as filling prescriptions. I would make it so that there are more options offered at the Caremark online service which you can find already at the physical CVS pharmacy location. My overall experience was that when using the service (both filling and using customer service), it was overall fast and convenient for me to be able to get the service online.

I used CVS for all prescription for 20 yrs. 10 yrs ago I developed a deterioration of a tissue between my vertebras/discs and have bone on bone nervous severe pain. I tried all prescriptions from ** to heat patch but nothing worked to relieve sharp pain. Doctor prescribed an ** that manages pain well. Every time I went to CVS the tech would give me dirty looks and the amount of time took longer and longer to fill. I find out the ** I'm using is used to treat ** users. Ok, my doctor by law makes sure by urine sample that I'm taking it and now advises that he received a letter from CVS saying they are not going to fill prescription from him because he issues too much ** prescription. He goes by the dot rules and issues the minimum.

Like many others posts I have run into on-going challenges trying to deal with the company. Their operating policies seem to change each month or whom you end up getting on the phone. The local CVS stores is better to work with compared to the sadness in trying to work through CVS Specialty. Like others they promised to call back but do not call. They have no record of you ever calling them before! Every event is new with no thread connecting previous conversations. Their pricing policy and changing co-pays are just plain ridiculous. This week they called and told me they were shipping three specialty injections to my doctor and wanted approval to invoice me for $300. I ask them how much it would cost if they only shipped one at a time instead of three at a time. Get this... If they ship one at a time there is zero copay.

In May/June 2017, I was informed at CVS that my out of pocket max had been met and received my medication at $0.0 copay with the exception of my ** inhaler and maybe my ** inhaler. I went to pick up my medications in July and was advised that the majority of the medications had a charge. I advised CVS that there had been an error because my health insurance had been called in error but reinstated back to Mar 1, 2017. I then advised that I needed to speak with Caremark to clear everything up.

I had a Dr's appt. on Tues., Aug. 2nd. She wrote my scripts for two medications. I had severe back and hip surgery, and some days it's a chore just to walk. Dropped the scripts off at CVS, they said they needed a PAR. They said they faxed the form to my Dr., here. It is 4 days later, and still no callback or medications filled. They should change their name to, WEDON'TCaremark!! Rude, uneducated people who claim they care about people, and they only care about taking pain medication away from legitimate patients! THIS COMPANY REALLY SUCKS! I wouldn't even give it a one star if there was something below that!

I have submitted a prescription multiple times for the drug **. Because of a medical condition I am not able to take the generic version of this drug. The doctor noted on the prescription that the brand name was required. Despite the specific instructions from the doctor CVS Caremark continues to cancel any refills and has created a process so difficult that I must spend multiple hours with CVS Caremark requesting a non-generic drug to be mailed and, as part of that process, obtain multiple re-confirmations with the doctor. In the end, they still send the generic drug requiring me to repeat the process multiple times to obtain the correct drug. Such practice seems to be clearly targeted towards intimidation and frustration so that I yield to using a product that has adverse effects on me medically.

I was told that the copay for my medication was $1790. Ouch. I paid and the pharmacy mailed the medication to my doctors office (or so I thought). A week later I receive a call from the pharmacy that I owe another $448. I said that it's getting really expensive and I don't want to pay that much and asked if I can return the medication, but they said: no. I asked to talk to a manager. I was on hold for 43 minutes. The representative told me that all managers were in a meeting and that he will call me back. He never called.

Last week I received a call from a CVS Caremark pharmacist. He told me that my 30 day prescription for ** could be for 90 days which would cost me nothing. I agreed to the change and the pharmacist told me he would contact my physician’s office and arrange for the 90 day refill. Today I noticed that I have only 1 pill of this medication left. I called the CVS Caremark to ask when this prescription would arrive. Evidently what I was told was to have happen last week did not. Then I was told it would take 10 days to process refilling the 30 day script and longer to process the 90 days one. I said that their company called me to change the prescription and did not see why I should suffer medication interruptions because of their errors.

Printed out Mail Order Forms with all information. Mailed to Caremark. Caremark called and spent more than an hour on the phone with my husband going through each med individually. I asked why they couldn't just look on the CVS online site. They said each employer has a separate insurance company Caremark site (not true).

I ran out of my prescription ** and requested them for a refill. They refused to do it instead asking me for upfront fee. In the past two or three times when I request for a refill I got the medicine along with invoice and paid them immediately by check thru mail. But this time lady by the name Cherrelle refused to give her last name insisting me that she will not refill the prescription unless first I mail the check to them. I am a diabetic patient and taking various pills daily to control my sugar. If any of the doctor's prescribed medication not taken on time complication will occur and that thing I was trying to explain her, but she was stick to her words that first I have to mail her check. That means check will take about a week to be received by them, then processing the medication number will take more than two weeks to reach me which is unfair to be suffering for the medication.

Waited for 1 week for a prescription. Sent a text by CVS that they needed an approval by the doctor. Waited. No call so I called the doctor. The office said I canceled the order which I did not. Called CVS. They said the doctor canceled the order because CVS Caremark would not approve it so I called CVS Caremark. Then they said they needed authorization from the doctor saying it was medically necessary for me to have this in order for them to cover this. No problem. They would fax over a form to the doctor. He can sign their form, fax it back and they would cover my crme. 1 week later nothing. Call the doctor. He has nothing. The insurance faxes back the form. Nothing again. Rude operators from CVS Caremark when calling.

Every time I call this company I am on the phone for AT LEAST 45 minutes to an hour. It shouldn't take longer than 15 minutes to get my prescription filled and sent out. The people they have fielding calls are border-line brain dead. I usually just ask them to transfer me directly to a supervisor so I don't end up waiting an extra 20 minutes before they do it anyway. The service this company offers is terrible and they price gouge so hard on most medications. I hate dealing with them. One of the worst companies I have ever had to deal with.

I am trying to manage medication refills for my 87 year old mother. I have contacted Caremark by phone 6 times in 9 months. For the 4th time today I was told, "None of your meds are on automatic refill" (although 3 previous people claimed to have enrolled them). Medications were sent out so late that we had to contact the doctor for an interim 10 day prescription. And on my 5th phone call, I was suddenly told, "We can't talk to you without a power of attorney notice." They had already discussed all of the details with me 4 previous times! We are getting rid of them. Going back to once a month refills, although this is much harder for us, as our mother no longer drives. Been using Express Scripts for my own meds for 5 years without a single issue. Caremark is absolutely the WORST. I will no longer ever shop at or get meds at a CVS.

I have used a suppository for bad hemorrhoids for years. Caremark does not have one suppository even GENERIC that they cover. As this is not a new medicine or an unusual medical condition this company plan is AWFUL!!!

Customer service/appeals on brand name prescription - My son was recently diagnosed with combined type ADHD by his doctor. After being tried on several medications with many failed attempts, we had a GeneSight testing done to see which medications would be compatible with my son. After the testing and trying of new med, we finally found one that worked for him. The only downfall was we needed the brand name Rx and not the generic. CVS required a letter of medical necessity to be filled out and faxed in by his doctor before being approved. No big deal. We had it faxed over only to be denied.

I wish it was limited to a single experience but it's not. CVS Caremark is by far, the worst. Was provided a script from my doctor and sent it to CVS Caremark to be filled. Although this was a regular script and they had filled it in the past they refused to fill it this time. They continued to make excuses and transfer me from person to person. When I asked to speak with a supervisor they placed me on hold and never picked back up. They are a terrible service and I struggle to see how they remain in business. I will never use them again and I intend to spread the word to anyone and everyone that is willing to listen.

They are messing with people's health. I have been refused my prescriptions because there was not another 3 month supply needed so they would not cover the one month I had left. They refuse to cover drugs and then are not open on weekends so that you can get something they will cover. And if you are on generic monthly prescription, they buy the cheapest brand of the month so that your system will never get used to the pills you are taking. Half the time I do not get my prescriptions on time since they force you to use mail order. This is putting people in danger and no one is doing anything about it. I pay for this coverage but they do not cover anything. Having to order 3 months at time does not make sense all the time. I have had more health issues because of this company by not being able to get medication in time and changing brands consistently.

I have BCBS Highmark medical and CVS CAREMARK prescription insurance through my employer. By the end of March my wife and I had already met the family deductible for our health insurance. Highmark had confirmed that and have been great to work with. Highmark has sent the deductible information to CVS CAREMARK several times since March but CAREMARK can't get my deductible updated on their end.

CVS CAREMARK is the worst possible prescription plan I've ever had. They are refusing to allow us any choice of pharmacy, so now we must use CVS to get prescriptions. CVS is refusing to fill current prescriptions if they aren't 90 days (the new rule) and in the most recent encounter, they "claim" (sure) a software glitch is to blame for refusing prescriptions that meet all criteria of 90 days (oops, our computers seem to reject 30 day scripts and 90 day scripts and poor us, we just don't know why!)

My husband died. I called Caremark on May 5th to request nothing be sent on automatic refill until I got my insurance straightened out. Today, June 2nd, I called again at 10 AM to make sure nothing is going to ship. I was told my prescriptions did not have any refills and nothing could ship. Then at 1:01 PM, I got an email that said they autofilled 2 prescriptions and they have been sent. So the phone call on May 5th was a waste of my time and I was given a bunch of crap this morning when I called. I called back to talk to a supervisor and got a syrupy, patronizing woman named Kim who did nothing to accept the responsibility of the error on their end. She isn't going to even look into it until next Tuesday or later.

On January I logged onto my account and changed one of my prescriptions from autofill to manual because I was not going to be needing it anymore. 2 weeks later Caremark sends me the prescription and billed me. I called them and had a painful 30 min conversation which resulted in me having to contact my CC company to fight it. Caremark had the nerve to tell me that I had to pay because THEY have no way of seeing when I actually changed the prescription status... These thieves can see that I did, in fact change it but can't see when I changed it. Therefore it must be my fault... makes sense. So the CC company decided I was not at fault and took the money back. Wouldn't you know these thieves just sent me a bill that literally shows the charge, the chargeback and then the charge again claiming I owe them...

One day I come home to a package sitting at my doorstep. This package is from Caremark. I've never used Caremark mailing services before. I open the package and there are 3 bottles of medication in the package. Interesting, I get my medications from my local Walgreens. I called their customer service asking why I received this medication. They said my physician placed the order. I said "okay, I didn't approve of this order". They responded that their company policy is that they do not need consent for medications less than $250. I told them I pick up my medication locally and I just had it refilled and wasn't in need of any medication for 5 months.

Dealing with this pharmacy has sent me over the edge. I started weekly medication injections a month ago. The Rx was transferred from local CVS to the specialty clinic. I had to postpone the start of injections because specialty clinic didn't send it in time, though they had more than a week and they were told when I needed the rx. Phone calls to their number were unsatisfactory with VERY LONG wait times. I chose to have it delivered to local CVS instead of my home, thinking that would be easier. My physician sent in a new rx for a higher dose four days ago. I need it early Monday morning for injection before I am leave town for the week. It did not come in today. The local employees were very supportive, but there was nothing they could do.

I have been getting prescriptions through CVS Caremark and Caremark mail order for many years. The run-of-the-mill prescriptions or generics are not a problem and arrive quickly. The problem is brand prescriptions especially if it happens to be a controlled substance. We have been receiving such a prescription every three months for 20+ years. Each and every time there is a problem and usually it is different excuses each time. Right now we have been waiting for this prescription for over two weeks. I have been on the phone with Caremark and our health plan each blaming the other for this situation. My question: Is there a legal avenue for justice? If so, what is it? Where can you turn to for help? And has anyone tried?

In October, I went to the benefits fair for work to choose insurance plan. I went to the CVS booth and asked them if my meds would be covered. I asked if they would still accept my co-pay assistance plan from Biogen. My meds per month are $7,000. The lady said that CVS would honor the assistance. I filled my first med and $2,025 went to the out of pocket for the year. Second time I filled my med the price was $1400 toward my out of pocket. Two days later CVS backed it out toward my out of pocket. I called and they said that I should have gotten a letter in January telling me that they are no longer accepting any co-pay assistance cards toward the max out of pocket from 3rd party payers. I was not prepared for this at all. My meds require blood work every 3 months and MRI once a year. I am not sure if Biogen will cut off assistance.

Caremark CVS keeps changing my settings to automatic refill. I go on the site and change them to NO auto refill. They go back to auto refill. I call to tell them to take it off. It goes back on. I'm sick of getting a stockpile of medication that I don't need AND spending money that I don't need to. I just called and again the woman assured me that it's off auto refill. I asked for a refund for the latest one that was sent. They are sending a way to send it back for a refund. She said this will only happen one time. This is a dishonest business just trying to get more money out of me. I would not recommend them.

I recently went to refill my prescription and it was denied. The reason was because it was not a 90 day refill. I called Caremark otherwise known as care LESS, and was informed that because of their RULES they could not refill unless it was s 90 day amount. I tried to explain that the Dr only wants monthly due to dosing adjustment but of course their rules are more important than the real world. I can pay $84 dollars and not go through Caremark. We pay exorbitant healthcare rates to be treated like an annoying gnat. By the way I spoke with three different representatives none of which any help at all. A total waste of my time to reason with a worthless soulless conglomerate.

It feels like half the time I deal with this company, there is a complication. Two weeks ago, I called to get a vacation override on a medication and was told how to do it. Today, when I called to implement those instructions, I learned the original information was "incorrect". I've now spent approximately 2-1/2 hours on the phone dealing with this.

Caremark has always been third rate in every aspect of their service. It has come down to a point now that when you try to get through the jungle of prescriptions expired or not by removing an expired prescription that they are all cancelled. When you finally figure this out, the site tells you to just re-enable the prescription in the details. Well folks, when you finally find the details option, there is nowhere to re-enable the refills. Now I have less than a week of a critical medication and I can't find a way to get it from them. I guess I'll have to pay full price at the local pharmacy again.

Every month I order my son's growth hormones we encounter an issue. They will refill a prescription over the phone and then the medication will arrive when it was supposed to. I call and I am told there was one of many numerous problems with the order, the prescription needs Dr. authorization, the address needs to be reconfirmed, there is an outstanding balance... etc. Never is this relayed where I initially call to get the refill and they also never call to say there is a problem. It takes me calling once the medication hasn't arrived. At that point, we are dangerously low on his medication or completely out. Then they have to send it overnight. I am very lucky this isn't a life-saving medication. Even so, missing dosages is not good. I hate to think about people using this pharmacy that could die without their medicine. I feel like a class action lawsuit is needed against them.

This year we were forced to change to Health Net and have mandatory use of CVS or CVS Mail Order for pharmacy use in order to receive 3 month fill/refill of medications. This discriminatory practice of mandating patients to use the pharmacy required and not their own pharmacy and pharmacist is deplorable. The last 3 1/2 months since 2017 began, attempting to get medications in order has been a complete nightmare, impelling one to just give up. As a health care provider myself, I find their practices to indeed be malpractice. Due to my complicated medical status I am required to use 2 separate sites to refill my medications. There has been every excuse under the sun for not filling and actually allowing me to run out of medications due to their inability to properly fill medications. This is the problem removing the pharmacist from being a member of a patient's health care team!

Website is sometimes confusing. Once I find what I'm looking for (e.g., automatic refill), it's fine. I go back and forth between the drop down menu and other tabs before finding what I am looking for.

I have been using CVS Caremark for many years. Until the start of 2017 everything was fairly good. Starting January 1, 2017 CVS Caremark has decided that any copay assistance from a manufacturer will NOT go towards deductible or out of pocket accumulation. My 1 life saving drug is $2727.96 per month x 12 months = $32,735.52. I receive $6500/ year copay assistance from the manufacturer. Now here it us March and CVS Caremark has burned thru all of my assistance and my copay that I have to pay is $1795 for 1 month. Next month, April, my copay will be $2727.96 since my deductible isn't met.

Locally we use Giant Pharmacy mainly for convenience, especially for rx's we need immediately. For mail away we use Caremark, and as long as you remember your sign in, they are great. The turn around time is very little as long as there are refills available. They will contact your doctor if there isn't any refills left.

Unfortunately, I have had to deal with CVS Caremarks mail order prescription services for many many years. Horrible service every single time! Every time I have to call in, they mess up my order and it takes hours to rectify. My daughter has Type 1 diabetes so this is an ongoing frustration. A few examples: One of her prescriptions was out of refills. I requested our Dr. send in refill prescriptions for all of her prescriptions as well as mine. (Some of mine for allergies/asthma, I refill 1/x per year) A week later every single prescription was delivered to my house with co-pays over $1000, without any verification or authorization and they billed my personal credit card (not Benefits CC). I requested to have most of this shipment returned which at first they claimed they could not. Then they said they could and would credit my CC when it was received. It took 6-8 phone calls and almost 2 months to get this refunded after items were shipped back.

Something has changed at Caremark. I have never in all the years using them had as much trouble as I have had with my last 2 prescriptions. There is no reason it takes 5+ days to process a new prescription. When I could fill it locally I would have within hours. Even more disturbing is when I called the first time I was assured my Rx would ship on Thursday, Mar 16 to arrive by Friday, Mar 17. When I called to confirm on Thursday I was told there was a problem with the Rx and they had left several messages with my Dr. I called my Dr and he had received no messages from Caremark. When my Dr office called to see what the problem was they were told there was no problem, it was just going thru the review process.

Caremark defaults to automatically refill older prescriptions without realizing same doctor changed the dosage (and they just filled that script). Very frustrating as their system seems to do this at least 3-4 times a year to me and costing me well over $100 a year for these mistakes. I have to continually monitor my account to ensure I am receiving the latest and proper dose of medicines. I hate the mail order for this reason as my local pharmacist would be conscientious enough to look at my pharmaceutical history and ask questions before assuming incorrectly.

They lie and every time tell me something different about my prescription transfer from another pharmacy. They don't know what to ask and what information they need. They just wasted my time and cost me a high copay. It's the worst insurance and the worst pharmacy.

CVS Caremark conducts its administration of several prescription drug plans throughout the U.S. It has been proven that CVS Caremark discriminates against certain classes of clients. When CVS Caremark records are queried by customer service, their records are skewed as to support CVS Caremark's position and the records are not the true and correct accounting of all the facts, medical evidence and submissions.

I take branded ** - have for years, it works for me and with my manufacturer's discount, I pay $3 for 90 day supply... Or I did until our "new" Caremark service got involved. After calling my local CVS to refill my **, I was told I wasn't allowed to have branded and that if an exception were to be made, my doctor would have to appeal to Caremark. Excuse me? Beyond the medication decision being between me and my doctor, if Caremark doesn't pay for it as it's not in their "formulary", fine - I'll pay for it myself. What right does Caremark have to decide for me what I can or can't have??

CVS/Caremark is a new mail over Pharmacy for my insurance Blue Shield. I recently ordered test strips for my Touch One Glucose monitor that my Blue Cross Primary Doctor recommended. A representative from CVS/Caremark contacted me to verify the One Touch supplies I needed. The delivery came and it was for a completely different monitor Accu-Chek. When I read the documentation enclosed it said they contacted my Doctor and he changed the prescription. When I called my doctor's office they said that was not true. When I called CVS/Caremark they just put me on hold. When called Blue Shield they said there was nothing they could do about it. Run. Do not walk, but run from these people. You would be better off just flushing your money down the toilet.

I have had prescription written for 30 pills for my morning sickness. They will only cover 12 pills in 15 days. Now my doctor is trying to get them to cover more, but while I am waiting I literally can't keep down water. So I am waiting for either the insurance company to approve something more or for me to be dehydrated enough to warrant a trip to the ER.

My doctor prescribed a new medicine that I needed to start ASAP. I called Caremark as the Rx was electronically sent to them. I told them I needed the Rx ASAP and they said I could pay for 2 day shipping $17 dollars and I specifically asked them the shipper and they told me UPS. I have had absolutely no problems with UPS (I have had many problems with USPS with the shipment of meds) so I again specifically asked them "was the shipper UPS". They said "yes". I ok'd the extra charge and this morning I went on my computer and they sent it via USPS parcel select lightweight which shows a 2 to 9 delivery day span. Why would I pay extra when I would have received the meds via normal mail in that time. Why are they lying to their customers?

I visited my Doctor on Jan 3, 2017 and was given a prescription for medication for my knee that is a specialty medication. When I handed the prescription to the pharmacist I also handed him my prescription card from TMESYS/Helios which is the medication provider for Xerox' workman's comp provider Sedgwick. It is now almost 2 months later and I still do not have the medication. I have been told repeatedly that there would be a co pay because for almost 6 weeks they attempted to put it through BCBS.

I have two addresses, a winter one in Arizona, and a summer one in Minnesota. On my latest prescription I called and was assured that it would be sent to my Arizona address. Wrong! They sent it to my Minnesota address. This morning, they blamed the post office, saying that CVS had addressed it to my Arizona address. How stupid do they think I am? How would the Post Office even know my other address? I'm out of the pills, since they won't refill until the very last minute, so they said to get some from a local CVS Pharmacy. I informed the representative that I had called two CVS stores and they don't have the pills on hand. The rep asked if there was a Walgreen nearby. Well, yes there is, but I asked her just how I was supposed to get these pills from their competition without a prescription?

New insurance this year and I have to use CVS Caremark for a specialty drug. I started the process of getting this two weeks ago! After calling several different numbers, having my doctor fax to several different numbers, they finally have my script now need to verify my insurance (which BCBS says they have access to instantaneously) and it will be sometime next week before I even can set up shipment on a drug that I NEED and am OUT OF! Their customer service stinks! No one wants to help! No one can find any answers! I'm ready to pay full price and go elsewhere just so I don't have to deal with them!!!

SilverScript CVS Caremark Part D is rip off scam! Thyroid med, 10 bucks cash price for 90 day supply. If I use insurance 40 bucks for 90 day supply for same exact generic medication! Joined because according to website ** insulin is on The formulary. When I went to fill it, said it was not on formulary and was given 30 day supply and told I needed to apply for an exception! Insulin syringe... Cash price 75 bucks! If I use insurance, 150 bucks!! So shopping drugs stores for best price is no longer relevant! They charge you according to tier regardless of cost of drug.

My prescriptions are written for 3 months and on auto fill. They never ship until I call and beg them for my order. Case in point - my last order was sent October 30, 2016 for 90 pills. Here is Feb 1 and I have spent hours on the phone and talked to five different people who told me different stories. One promised my medication would be sent overnight (their cost) on January 31. I called when I did not receive it and was told it was shipping today - Feb. 1. Today there is a tracking number that says it is waiting to be sent to USPS, and it could take 10 days. I will be out of medication by that time and have to go to my doctor and get a sample until I get it. If there is any other company you can use, do it and do not get involved with this one.

Every experience with this company is filled with mistakes, rudeness, ineptitude & misery. Every order has errors, every call takes 45 minutes & every employee you talk to gives you a different falsehood. I have no choice in what company I am forced to get my medication from as I am unlucky enough to work for the State of Kansas which contracts with this massive joke of a company which I think is criminal as they are our insurance provider & the company we are forced to buy from... monopoly???

We recently signed my husband up for mail order drug service with Caremark. The very first medication they sent for his blood thinners was something we had never heard of. I had to call the doctor's office to find out what it was. I was told it was a blood thinner, just a different manufacturer. I then received a letter from Caremark stating that the drug was not covered under his plan and to call his healthcare provider for approval. I got someone on the line and they in turn got Caremark on the line. I asked how his meds got changed to a different one without approval. Caremark said it was something I needed to take up with our healthcare provider and the healthcare provider vice versa. A pharmacist was added to the conversation until 4 people were on the line and no one could answer a damn thing.

150% Price increase on a generic drug. I've been taking ** for over 5 years for chronic joint pain and depression. Been paying $75 for a three month supply of (** 120 mg daily) the generic of ** for a year or more now. Imagine my surprise when I was told by a CVS rep this morning that my co-pay for this prescription will now be $200. If this wasn't already a shock to my system the rep stating that it can be $173 if I ordered it today but it will go up. CVS has used this type of tactic in the past with me, (the price varies from month to month they say) and I don't buy into it. I asked them to put a hold on any further prescriptions. I don't believe they don't know the price of the drugs they buy in great quantities wholesale and sell retail at an exorbitant profit. Someone has to stop these type of pharmacies and the only way to do it is to stop purchasing their goods, which I plan to do.

I have fault with them off and on for years over illegal charges to my bank account that they then finally reverse. The latest issue was my Dr sent a prescription with a quantity that did not match the directions. Well they feel that they have the right to correct this based on the directions never considering the Dr might have messed up the directions and sent me my 90 day supply that would actually on last me 30 days. Without informing anyone! Well if they had informed me to the DR we would have realized the issue addressed the problem. Instead I go 20-25 days and I'm almost out and go to get more not realizing what happened. They do the same thing 3 more times me insisting each time they are wrong then they explained that the actual physical prescription sent from the DR said ** which only gave me the 30 days but the quantity the DR ordered was 45 which would have given me my 90 days. So now I know what happened.

I have been dealing with CVS Caremark for 4 days now. My son has a serious infection, for which antibiotics were prescribed. When I went to the pharmacy to get his prescription, I was told he didn't have prescription coverage. After trying every insurance possible (I have United healthcare for medical & CVS Caremark for prescription) I was told he was still NOT covered. I contacted CVS Caremark and they confirmed that he was not covered for the last 15 months. I asked why not and they blamed my employers benefits department. I was told to contact my HR department or United healthcare. I contacted United healthcare (my HR department was already closed) and they told me it was CVS Caremark I needed to speak to.

I'm disgusted with the customer service with CVS Specialty Pharmacy. My son and I have a prescription for ** and have a ** Co-Pay card that covers the script and bills us only $5. With that said... EVERY time I deal with the customer service they are completely lacking the necessary ability or skills for a very simple procedure. They are incompetent with all aspects of the process, from beginning to end. I cannot ever get a knowledgeable person to do these 3 simple things, Setting up the account (Run the ** as PRIMARY) - SHIP the ** - AND BILL CORRECTLY for the **. Shame on you CVS Specialty Pharmacy! What is the point of having customer service if nothing gets accomplished? All that has happened is a very frustrated customer that cannot receive the medication that can improve the quality of life for my son and I.

Prescription sent by M.D. to CVS. Cost, when I picked up, was 3.5X than stated by insurance co. formulary for 2017. I questioned cost...pharmacist was insistent that cost was right. DRUG TIER LEVEL FOR 2017 was lower than 2016 and pharmacist insisted that the price was correct. I paid for it as it was for angina, And I NEEDED IT!!! I am presently attempting to get reimbursed... So far, no luck. Have previously had no problems on employer insurance... now retired... and this. Pharmacy not up to date on drug tiers!!! SHOULD BE!

My insurance company (United Healthcare) and pharmacy (CVS Caremark) are mandated by employer contract. Only a few years ago, I could go to any pharmacy of my choosing. Now, I must use CVS Caremark. It is so frustrating. They are the worst! I was told my Rx was in stock and I could pick it up the NEXT DAY! Then when I returned the following morning, I was told the Rx was NOT in stock, but it had been ordered. When I mentioned that the pharmacy clerk "yesterday" had indicated the medicine was in stock, I was told I was wrong & that the clerk had never said such a thing. I asked that clerk, "Were you there yesterday?" The answer was, "No, but it's still not in stock. What do you expect me to do? (with a tinge of sarcasm)"

I have had the unfortunate pleasure of ordering from CVS Caremark Pharmacy for over 5 years. Each month I can expect that they will not have the right information on file, send the wrong supplies, not call me back, and I could go on. The very unfortunate part is they know you cannot go anywhere else. Why would they bother treating you like a human, like they care? This is clearly all about money and pushing people through to them. I'm disgusted by the monopoly game I am forced to play and should have the freedom to go somewhere that doesn't make continued mistakes and not care when they do. For years I have kept quiet, I pray and hope anyone reading this has options of other pharmacies, I do not.

Seeing all these negative reviews, I thought I would share my positive experience with CareMark. I know that the health care industry is notorious for taking advantage of people, and I fear a 5 star review in midst of a sea of 1 star reviews may seem like fake, but I also don't want people to get discouraged without even trying to appeal a denial. I've had CareMark for over 2 years now, and never really made a hard demand from them until recently. The usual and typical antibiotics and prescriptions were filled without issues, according to the co-pay they have listed on their formulary.

I have called CVS Specialty Pharmacy over a dozen times to get my specialty medication filled. Each time I called I was told a slightly different story, but bottom line: they didn't have the information needed to fill the prescription. When I talked to my Doctor's office, they said that CVS did have the appropriate information. My Dr. talked to CVS Specialty Pharmacy and was assured that they had the prescription and that all I had to do was call and set up the shipping. When I called to do that, suddenly my prescription has disappeared. I was hung up on several times. I was left on hold for long periods of time. I was promised calls back which never occurred. Now it's a month later and I am sicker and sicker. Soon I will not be able to go to work.

My insurance forces me to use this so-called pharmacy for my "specialty" medication. It took no less than 2-3 hours to get enrolled and 6 phone calls, then another 2 weeks for them to get their paperwork together and get me approved. Got a message telling me they are ready to ship my medication. Please call them. I did. I was told that he had to connect me to the correct department to get me enrolled and that would take 20 minutes?! Uh, no. I AM enrolled... already did that, not doing that again.

I needed a refill from a compounding pharmacy (I've had this same medication made at this pharmacy since 2009) and it was always covered at least 50% by the old RX company with my insurance. Now they switch to CVS Caremark and they tell me I have to pay 100% because one of the ingredients is NOT FDA approved. What a load of **. It is just hormones. I use bioidentical (which have to be compounded). They are made from plants. I refuse to use the hormones that most doctors push on women which a main ingredient is pregnant horse urine. ONE: I don't want to put horse pee in my body. TWO: I don't want some poor pregnant animal being tortured. I don't fill this RX except once every few years (I only use them when things get bad for a few days as I have other health issue which makes taking hormones constantly dangerous).

Both my wife and I have CVID. We are required to infuse regularly to boost our immune system. Recently, our company switched to Caremark. What a nightmare it has been to get desperately needed blood plasma and nurse to continue treatment of our life sustaining condition. My wife is traumatized by fear she will not get her needed medication on-time and nurse to administer her needed blood-plasma. We contacted Caremark January 6, 2017 and are still getting the runaround by their inept and siloed Specialty Pharmacy that has had us contact our Doctor on numerous and separate times to obtain authorization and prescriptions for the amount of medication, equipment, up to and including band-aids and cotton swabs that can be purchased over-the-counter under the pretext that the State of Illinois requires this level of minutiae.

This has to be the worst company in the history of companies and that could very well be an understatement. I have been trying to have a prescription filled with them since December 28th. After about 6 phone calls and tons of frustration with their customer support reps, I was told that my medications would arrive today 1/11. Needless to say, that did not happen! Upon calling yet again and being placed on eternal hold, the only answer that the Pharmacy rep could give was that she had no idea why my order wasn't shipped! I asked to escalate to a supervisor and her response was that I needed to call earlier in the day in order to reach an escalations rep???

Worst experience I've ever had with a pharmacy. Spent >40 hrs just trying to get son's new prescription set up for delivery. Put on hold for hours (minimum 1 hr/call). Gave same information repeatedly and told someone would call to schedule delivery in "24-48 hrs". After 48 hrs w/ no call, I call back and am told they don't have the information, frequently disconnected, give info again, told to expect scheduling call. Repeat ad nauseam for wks on end. Finally I happen to get someone who managed to actually put all the info into the system and schedule the delivery. Received medication yesterday - with no supplies. Medicine is powder in vials that needs to be reconstituted and given via injection. CVS sent vials only. Company and pharmacy insert describes "kit" that patients should receive - which includes all supplies. It is specific enough to describe number of each item, size of syringe, gauge of needle etc.

I had a doctors appointment on 12/19/2016 wherein they prescribed ** due to a history of PPROM at 30 wks. I was already at 17wks 4days. I called CVS Caremark (hereafter "you") on 12/20 and was left on hold for so long that I had to hang up. I called back 12/21 and got through to specialty but had to have my doctor call for prior authorization. I called my doctor, relayed the message and they called you immediately. My doctor called me back to inform me you would rush the process to ship 12/22. By 12/28 nothing had arrived. I was now at 18wks 6 days. I called you and was informed nothing had been done. Again I was left on hold so long that I had to hang up and call back 12/29. Again I was told you had to speak to my doctor. My doctor called and was told you would rush for same day shipping, overnight. This was at 9:15AM.

My employer recently swtiched over to CVS Caremark and getting prescriptions refilled via CVS Caremark's website has been a nonstop headache. I am actually going to start using my local pharmacy for prescriptions because I just cannot get the website to ship and fulfill my long running medication for high blood pressure. Calling customer service is another nightmare--you wait almost an hour to talk to someone who provided no help. Avoid this company if at all possible.

Unfortunately, I have to call them frequently to get medications for our patients that are required through their insurance company to use CVS Caremark. Each phone call is a minimum of an hour (1 hr). Customer service reps & pharmacists are very polite but hold times are ridiculous. There is constant confusion, orders always have issues. Who has over an hour for what should be a 5 minute phone call. Big waste of time! I just received an order of chemotherapy medications that arrived broken.