CVS Caremark Reviews

This organization is the WORST EVER! THEY CANNOT DO ANYTHING RIGHT EVER! DON'T USE THEM UNLESS YOU HAVE NO CHOICE. Every month I have one or two issues with them and I have to win the argument and do EVERY TIME!

I had my first Specialty med delivered after 3 months of DARKNESS and Long hours on the telephone! One time I spent 1.5 hours until a Representative picked up the telephone. Even after that the person gave the wrong information. My insurance, me (the patient), the Doctor, regular CVS pharmacy were ALL communicating. BUT Caremark was NOT communicating with anyone. After 3 months they call me yesterday believing that I was the doctor (??). I am calling a new telephone to escalate the complaint. I am here to point out that they need to CHANGE or they will be out of the work. I like My CVS Pharmacy but these guys, Caremark, are not working efficiently. PLEASE CHANGE!!!!!

During the past few months, CVS Caremark has done an extremely poor job of maintaining its online database, and I have had to get passed from one customer service representative after another - until you finally get a - ta-dah! - SENIOR SERVICE MANAGER! Ends up making no difference. I keep receiving conflicting "information", emails that contradict whatever info I get the day before, and on and on. Lately I have had to endure watching my blood pressure go up simply because the representatives cannot keep their own stories straight. CVS Caremark used to be fairly dependable and problem free. NO MORE! May end up paying more and going through my local Walgreen's...

My employer uses CVS Caremark for pharmacy benefits, and CVS won’t bill my secondary insurance and requires 90 prescriptions only through them (!!), so I have to pay up front out of pocket for three months of my overpriced medications. Competition? Who needs it! You must use them for “maintenance” (aka long term necessities) medications.

We were forced by our insurance company to switch to CVS Caremark Specialty Pharmacy over a year ago for my daughter's injectable med. I wish I could give this company zero stars. Every month when we call for a refill it is as if we have never filled with this company before. AS I am writing this review I have been on hold for over an hour and have been transferred to now 6 different people, none of which has actually helped me determine why my daughter's meds were not shipped this month and as of today is now officially 2 weeks late.

So I have to refill my prescription and sent a request online. I received an automatic text message that said I need to call them in regarding about my medication. I tried to called the first time, didn't go through so I hang up after 15 minutes of waiting. The next day I received another text message asking me to call them. So I called them right away. After 5 minutes, a representative spoke to me, and asked my information. Once he finished input my information, he said " sorry I have to transfer you to a different department. I was put on hold for one hour and 12 minutes. So I hanged up.

New to Caremark CVS. Today filled ** 200 MC tablets. The cost was 17 cents for 30-day supply. Was told that because this is considered a maintenance drug it can only be filled once more for a 30-day supply. (At 17 cents). On the 3rd month the prescription will be rejected unless we switch over to the 90-day maintenance plan for cost effectiveness. Cost for this plan? $15 for a 3 month supply. Let’s see, 17 cents X 3 = 51 cents. We have to pay $15. How is that saving us money? Oh, that’s right. I forgot it’s cost effective for CVS not us. I don’t see how this is legal. Could someone please explain?

I've continued to have issues with getting my medication/supplies from day one. My medications show up late or don't show up at all. Now this time I've been without medicine for a week and going on a second week and I take 2 doses each week. I've made 2 phone calls in two weeks and promises are made but nothing has arrived at my home and I can't get a manager on the phone or to call me back. I don't know where to go from here....

Great news! About 10 minutes after posting this I received a call informing me that my authorization request had been approved. CVS didn’t even see my post so I’m really thankful for their approval.

Last year my endocrinologist wrote a justification for the Abbott Freestyle Libre and Express Scripts covered it. This year Lockheed Martin planned changed to CVS Caremark and they are not covering it.

Two times in the last 5 months CVS specialty pharmacy has not delivered my anti-rejection medication on time. In fact the shipment had not even gone out until I followed up with them. They give excuses, but the fact is that I have not changed medication, insurance, provider, or my address. They took my order, charged me a Co-pay and then did not deliver!!! The escalations department is another issue, it takes almost the entire day to decide how they are going to get you same day delivery, but then after taking almost the entire day, state it is not possible to do today. The hold times are also ridiculous.

This was the worst experience I have had dealing with a pharmacy! They were laughing at me when I call complaining about it taking them 2 months and still nothing and that they failed to provide complete and accurate information.

"Carla" decided to make the decision today to deny my claim after she quoted the rule on the back of my card which says whenever you "Take a vacation" (of which I did not because I delivered a yacht from Key West to Tortola, BVI - which was a working job that I was paid for), you have to ask "Permission" from CVS and ask if they will pay a claim early before the dictated day of refill. I hope someone enjoys the $75 that they charged me for out-of-pocket for my prescription. My law firm no longer uses CVS Caremark (thankfully!), but all should be aware of their horrible customer care and their attitude like all large companies, to only collect money from hard-working persons without any inch of understanding, professionalism or intelligence. Good riddance!

I received a letter and I quote “if you choose to fill at your current pharmacy OR in 30 day supplies the medication will not be covered and you’ll have to pay 100% of the cost”. What kind of ** administrator thought that was a good thing? Maybe I can’t hardly afford the 30 day supply and now I must use the most expensive pharmacy there is AND get a 90 day supply?

Most of us learn that it is impolite to ignore a question when answering it. In my experience, CVS Caremark 100% of the time refuses to answer the questions that it receives about prior authorization. Instead, it sends platitudes back to the insured or, at best, vague allusions to the situations the insured has asked about.

Hadn't used Caremark before but my employer and Caremark kept promoting it as a way to save money. NOT! I submitted my RX and it was only a one month supply for $40. I can get from my local pharmacy for $20, so I called in to see why it was 2X the price. That's when the fun began. Got bad info from the CSR (George **). He suggested I submit a request for a refund of $20. I did and they refused. When I called in to find out why, I was passed around and kept getting different info. One CSR said George should have told me I could bulk it up and they would have sent me the other 2 months worth at no charge. Unfortunately, 45 days (apparently a magic number in RX-land) had passed and they no longer could do that.

Updated on 07/31/2020: You thought CVS Caremark was just the crappy company your group health insurance provider contracted with to "supply" your prescription drug "benefits," right? Wrong. Now they've decided they're your doctor. I have been using the Vivelle Dot patch for years to treat early menopause. It has made a huge difference in my life and works perfectly. I tried other substandard medications, including the generic patch, which wouldn't stay stuck, gave me headaches and made me feel awful. My doctor and I decided Vivelle Dot was the right medication for me, and he always writes "NO GENERIC" in big letters on the script.

CVS Caremark discloses and uploads all personal prescription information that CVS has issued to prescribers (whether it's a controlled substance or not), via a database that any medical practitioner or office (and its staff members in any capacity and field of practice), can access and see and at any time whether medically necessary or not. For at least the fourth time since learning this, I have had all of my various prescriptions displayed for all to see (e.g., once, across an entire office of people who just walked past the big open screen while I was sitting there in the lobby waiting for a general consult about an unrelated, optional, medical procedures). THIS IS NOT PRIVATE. So, all I could do was duck my head in humiliation.

I wanted to give 1 star but I gave 2 because most of the people I have spoken to were polite and helpful with the exception of one. However, they are very slow moving and I was getting the run around for almost 2 weeks. When I finally was able to set up a delivery date, they assured me twice that my medication would arrive before 10 AM. So I made a Dr. appt for 11:30. 10 AM came with no delivery. I called CVS to track the package and they tell me it will be delivered by the end of the day...I'm in pain and frustrated, especially when the woman on the phone told me there was no notes saying it needed to be there before 10AM. Very unorganized and unprofessional.

My doctor submitted a new prescription to CVS special care pharmacy on 12/31. The pharmacy acknowledged the receipt of the new prescription in their system on 01/3. I called on 01/6 to know the status of my prescription and the pharmacist told me that he won’t be able to let me know because they received in the system toward the end of the day of 1/3 and it takes 24 to 72h for them to process a prescription and the weekend does not count. I said I would call the next day to know the ETA and he told me that 12h is counted as business day since they operate 8 AM to 8PM. So to call toward the end of the week and if I have any questions to call my doctor. I asked why would I called my doctor for the ETA.

I have a special med that need to transfer to CVS since I have changed to a new insurance. It took them 4 days to get it done. Of course I needed to handle some issue for the transfer to happen. The process should be faster if they let me know what is going on. I was out of the med. After being on the phone with them for 2 hours in 2 calls, they refused to do same day delivery. They said they don't have same day delivery.

I totally agree with other reviews of this service. If by any means you can avoid communications and services from them, do so. Trying to get medications, I have have been on for years, through this company has been a complete nightmare. There is not a person there that can address concerns and issues, they just keep pushing to another source. I only hope that they have to use their own service to learn what a nightmare it is.

I was diagnosed with ADD and prescribed ** to help treat it. Caremark has gone out of their way to make me feel like 1.) a drug addict 2.) a crazy person. The second month I had the script the local pharmacist told me I missed her ordering deadline and would have to wait for an additional week before she would place the order, it would be 5 days after that I'd be able to get it. That means it would take 12 days for me to get my script and the pharmacist offered no alternate solution.

I had previously provided Insurance documents (within a month) and service was denied because I couldn't get a ride back to the pharmacy and would have to make another appointment. They pre verified my credit card to make sure they got paid but was too lazy to look into their system to see if I had already provided documents (which I personally saw them enter). Then the provider was rude when I asked for an apology.

Since BCBS went to Caremark CVS it has been a nightmare getting our medications filled and covered. Even though I have refills and send them in via Doctors portals or CVS with refills remaining they never have them ready and blame it on the doctors or state they have to contact them to have it refilled. To make this all worse Caremark forces us to strictly use CVS to fill our prescriptions. That is a Monopoly... Period. I refuse to let CVS fill my pain meds as they had zero effect and might as well been OTC pain relievers. The final 90 day refills just so happened to fall on the 15th of Dec, and I was offered only a month's worth but I demanded my 90 day supply. They are playing a very bad game with people and their prescriptions and I wish a Controlling Government Body would intervene and slap some fines on them.

This online pharmacy lies, dishes out b...s.... to patients in need of medications and has the most incompetent and inefficient customer service workforce that needs to be fired immediately. My matter was escalated to the supervisor in charge who was Rhea who continued to lie and give false reasons and explanations that after over two weeks, my medications still hadn't been shipped out. Avoid this farce of a pharmacy at all costs as they will bungle the most simplest of orders!

Before describing what a nightmare it's been dealing with Caremark, let me say that I firmly believe it should be illegal for a prescription insurance provider to be owned by a pharmacy and then force people to use their pharmacy to receive the benefit. For over a year I've been forced to call CVS Caremark and sit on the phone with them for half an hour or more to get an exception to use a different pharmacy to fill my prescription of Nature Thyroid. They've always grated the exception (for one month only) because CVS Pharmacy has always had this medication on backorder. This has been a major pain in **. To make things worse... this time they said that because CVS Pharmacy "could" order this medication from their supplier, they would not grant the exception. However, I don't have a 90-day prescription. This means I can't fill my prescription until I see my doctor again and get a new 90-day prescription. This is such **!!!

Horrible nightmare. Rude, unpleasant, no compassion. Lies, lack of communication between staff. I just can't believe how they play with people health. I'm loss for words. I can go on. Still in shock... Of their bull crap. God Give us the strength to carry on and dealing with this mess.

I have GEHA health insurance and their prescription coverage is managed by CVS Caremark. Even so, I usually get my prescriptions filled at my local Walgreen's pharmacy. I recently encountered a situation where my Rx was delayed due to needing prior authorization. After waiting a little over a week, I called CVS Caremark's customer support for advice on what needed to be done to get the necessary approval. The representative I spoke with (John… sorry, I didn't get his last name) was outstanding. He provided me with the phone number my doctor can call for authorization.

My doctor recently changed me, at my request, back to ** from **. His office submitted a prescription to CVS Caremark immediately (on 11/19) for the usual 90 day supply. CVS Caremark sent me a *75*-day supply! Where did they get this strange number? I had some ** left, but the ** was supposed to take its place IMMEDIATELY. CVS sent me email after email saying it was too early to fill the prescription. After CVS Caremark did nothing for DAYS, and after calls to them and the doctor's office, CVS Caremark sent me an even SMALLER supply of insulin!! Doctor's office called them again, emphasizing the 90-day supply was supposed to start IMMEDIATELY. But here it is, a MONTH later, and I still haven't received enough to make a 90-day supply! Somebody at CVS Caremark has decided not to fill the prescription as written, TWICE now!!!

I cancel my membership before my Payment start. They charge me in full and when I call they are not going to refund my payment. Very poor service. Waiting call about 1 hour. Do not go with SilverScript CVScaremark company.

CVS/Caremark processed an Rx order in error. The order was processed after the date I informed them to stop processing any orders as my benefit coverage will change. I asked for written confirmation that if I pay the under coverage benefit amount it will be all that I owe and not be billed the full price of the Rx without benefit coverage. I asked for this written confirmation 11 times in the last 5 months. CVS refused to provide this confirmation and my fear is that as soon as I pay the under benefit amount, I will be immediately billed the remainder of the full cost of the Rx amount.

I purchased a $100 Vanilla Visa Gift card from CVS in Brigantine on November 10,2019. As soon as I opened the package and checked its balance, the card was stated to be invalid. I called the Visa Vanilla Gift card and after being disconnected several times, I continued calling and eventually spoke to a woman who appeared to be from another country. She was no help, except to confirm that the card was invalid and carried a balance of $0.36. Therefore, I went back to the CVS store and they simply gave me the CVS customer service line. I called the number, was given a claim number (**) and was told to call back in a few days.

Run, as far and fast as you can from these people. You will get different answers from every person you talk to about the same problem. They will lock you out of your portal, stating your login credentials are incorrect. Then, if you do happen to get ahold of one of their inept reps, you will get the universal answers they have on the card in front of them. If you're lucky, they might even speak somewhat understandable English. But, don't count on it. There's a reason they don't participate in forums to fix their problems (and there are many). This is a sorry excuse for a mail order service from an otherwise reputable and courteous company. They need to be put out of business, in my book. Again, RUN as fast and far as you can from these people.

Trying to get a "specialty" drug shipped to your home is a nightmare. Doctor's office confirmed numerous times that CVS had the authorization needed to send prescription. Had to call CVS numerous times for weeks. They kept claiming they did not have the authorization. Then they said they did have it but their system still had the authorization marked as "pending". They would need to overwrite that and it would take a couple of days. Still did not receive medication. Called back and had to go through the entire explanation again with an extremely rude CVS rep who responded with "I don't know what you want me to do". Received medication a month after the entire process began.

I just got a letter from my prescription insurance (CVS Caremark) saying that I have to new buy all my prescriptions through CVS. How can mom and pop pharmacies compete against these corporations? Notice that none of the savings seems to get passed down to us... This is GREAT example of the "Free Market" actually hurting the ability for competition. Let me just email HR within my 90,000 person company to see if they give a **. ** CVS and this corporate **.

As many others have stated, the specialty medication service is horrendous. I had a transplant 6 years ago. Every refill is a problem. In fact, the nightmare started with the initial prescription after transplant. The hospital found it takes 10 days for CVS specialty medication to 'process' a new order. The hospital will not release you unless you have your medications because you would lose your new life saving organ. I spent hours on the phone, as did the discharge nurse, trying to figure out how to circumvent CVS so I could go home. There was a considerable out of pocket expense for medication from another pharmacy, which was later reimbursed by my insurance.

After a month and a day, I still hadn't gotten my prescription. CVS Caremark is required for Humira by my insurance. They were supposed to communicate with their Specialty Pharmacy. They sat on insurance info for over 2 weeks while I awaited for a call to set up delivery after I had been told to do so. So, over 3 weeks after the prescription had been scripted by the doctor, I call. The pharmacy had been waiting for insurance information from Caremark. Noone called me to get it from me. They just sat on it. Finally, after calling them again and again, waiting on hold for 5 to 10 minutes each time I called, they got it all together on a Monday.

By far the most frustrating experiences ever trying to get prescriptions. You are forced to use CVS on any prescription after continuous 90 days and then they will only cover 90 at a time or encourage You to pay out of pocket. How is this even legal. Worst customer service on the planet as well.

Every single encounter with Caremark is a literal nightmare. The website sucks, start to finish. You can not find out anything from the website, and after 20 or 30 minutes of trying to figure out what they are emailing you about, you end up having to call them. If you can get someone on the phone, they again, are never helpful. They play the "not my problem" game with you, and are typically very rude. God forbid you need a medicine quickly. Better pick up some headache medicine and be prepared to wait weeks for your prescription! Hate everything about this prescription company start to finish!

I have had the same prescription for over a year. The authorization ran from 11/2018 to 11/2019. I still have 6 refills left on the script for my migraine meds. My physician has sent this new authorization 3 times in the last week, my pharmacist has called Caremark, I have spoken to them. They keep saying they haven't received anything and can't fill my injection script. IT HAS BEEN SENT TO YOU 3 TIMES IN A WEEK!!! What the heck are you doing with your faxes? I'm late getting my injection for this month thanks to YOU! Unfortunately, I work for the state and we MUST use Caremark... Believe me, if I had a choice, you would be last on my list.

This has got to be the most "unresponsive" company ever!!! They take no responsibility for their own mistakes, i.e., undelivered medications and charge the consumer not only the amount of a refill but also count the resent meds as a refill. They do not rush meds through their pharmacy, to alleviate any time lag due to their errors. In essence, if they make an error, it's on you!! Good Luck.

Every month, I have to call them to get my prescription corrected. I spent two last week with them and BlueShield and we confirmed the order and amount. Then what was shipped was incorrect. I am writing this sitting on hold with them right now. It shouldn't be this difficult.

I am on 3 medications that CVS prevents me from getting. 1 ** infusions are flat out denied. I use 2 needles weekly and was told I have to go to ** which is 6 needles weekly. 2/3 brew and in use are approved but I must buy 3 months at a time. That is over $600 and I cannot afford that. I am tired of being bullied by a company that tells me what I can take AND how I have to pay for it, plus I have to use cvs because my insurance is Aetna. Aetna owns cvs.

They sent the wrong dose (doctor has proof of the fax with correct prescription) PLUS charged me for another I didn't approve. After MANY calls and complaints PLEADING for help, I was assigned to a "caseworker" who said I would be refund and shipped the correct meds once they get the other 2 returned via their pre-paid label. Guess what? That was 2 weeks ago, still no corrections made. I already had my credit card company freeze any future activity, but now cannot even order anything new because they demand that I use a credit card. I wrote to the CEO Larry Merlo. Let's see if I get any action. Shame the way they take advantage of disabled seniors with limited resources. If I get sick due to lapses in my life saving medications... two words: lawyer up!

I am required by my insurance to use this service in order to save hundreds on my families prescriptions every month. I moved 4 months ago and updated my mailing address in my profile online AND clearly listed then noted the new address on the mail-in form with my families new scripts. Regardless, one of my kids prescriptions was sent to my old address ACROSS THE COUNTRY, yet my other kids was sent to my new address just fine. I called and each rep said it WAS updated in the file. The following month it happened again. I called again and they said it was updated and to 'not worry', it wouldn't happen again as they put a note on our file.

I have used other specialty in the past for injectable medications for psoriasis. This company is by far the worst, however, I am told by my company that I "must" use them. I have 2 copayment cards that reduce the cost I must pay for my meds. Every month there is a "problem" on their end where they want to charge me my full copayment. Both my cards are valid, per the drug companies. Tell me they can't get the card to go through and then by the time I contact the drug company, the card has gone through.

After years of trial and error, I found a hormone medication that works for me. Because Caremark is owned by CVS, I was told my prescription would only be covered at a CVS pharmacy. Well, CVS's distributor doesn't carry my medication. So I can pay out of pocket or take a hormone medication that causes awful side effects. If my prescription coverage was through a different provider, I suspect this wouldn't be an issue. Never before have I been forced to use a specific pharmacy. It seems like a serious conflict of interest that a prescription provider can also own a pharmacy chain. What happened to the anti - monopoly and anti-trust laws?

I recently went through a divorce. I thought I was free and clear but then I got super tired. Doc said that depression looks like that sometimes. Doctor prescribed for me Generic **. I started at another pharmacy that sold Generic made by IMPAX company. Within 1 day I was normal again. Migraines gone, fainting gone, extreme tiredness gone. I was no longer experiencing narcoleptic fatigue at 3 pm. Which is helpful as I am a software developer. Then I was forced to go on another generic by mail order CVS. Well, all the old symptoms came back, lightheaded, less focused, extreme lethargy, week long migraines.

I have had type 1 diabetes for 10 years and ALWAYS have a problem with refilling prescriptions to the point where it causes anxiety and I know I’m the only one. I just had the easiest phone call refilling ever and she was so nice too. I wish I got her name. I am so shocked, she knew how to fix the problem immediately without having to transfer me multiple times like normally happens, she was so polite, and just kind. I wish I could have her manage my medications every time. Thank you CVS Caremark for providing me my first ever stress free phone call. :)

Caremark has been TERRIBLE about getting my ** shot. I was supposed to get the shot on September 9. I had already had 3 shots through another pharmacy but when it was Caremark’s turn they went back and forth with me and my doctor 4 or more times. It made me LATE to get my shot. (I still haven’t gotten it). When they finally sent the shot to the doctor office, it misfired. I have to wait again. This is the worst pharmacy experience I have had. I don’t know WHO is responsible for the high price ($300 copay that I didn’t have earlier) and the bad experience but it seems to be CVS CAREMARK. I’m so disappointed and sick using them but insurance makes me.

My board certified cardiovascular surgeon with decades of experience put me on **, NOT **, for life. Caremark decided to only cover **. I have contacted them and they haven’t (can’t) put me in touch with the board certified cardiovascular surgeon with decades of experience that made this decision...my guess, there is NO board certified cardiovascular surgeon making these decisions.

First, their phone reps were very patient and good. Everything else about your company was so bad I'm thinking they must be about to go out of business or get bought. Website is terrible. Phone VRU system indicates to me their company doesn't want to talk to customers (or doesn't like them). And the worst part was that their reps were showing (incorrect) information that conflicted with the (correct) Website. I will be telling everyone in HR in my company to pay whatever it takes to end our contract with them. I hope for very bad things to happen to whomever is responsible for this. They've cost myself and my wife literal hours of our life and stress for no reason. They are a good reason why we need to end all private insurance companies.

I have spent more time on the phone then you can imagine. 3 different times we have gone over all medications 3 different times we have put all of them on automatic renewal. They constantly tell me that my doctor's office is not responding even though I have spoken to the office manager who has personally called them with all information necessary for them to fill the prescription. They also have informed me that my grandson's doctor's office does not respond either. This is ridiculous! I would not choose to deal with them but unfortunately this is the prescription coverage we have through my husband's employer. We previously had mail order coverage through another company..no problems, and working with the same physician offices. My experience with this company has been exhausting, frustrating and inexcusable. Avoid this company if you can.

The only reason I continue to order medication from this pharmacy for my husband's condition is because this is the designated company the employer has chosen for now. For years starting in 2012 there was no problems then beginning in 2017, there has been repeated calls speaking to customer service, who would transfer me to billing, trying to get answers to why charges all of a sudden was being applied to his account when the patient assistance and other insurances hadn't changed.

We have used them now for almost a year, for my mother ONLY. I will never ever use CVS/Caremark. Yesterday was the worst. They keep calling my 87 year old mom, and literally hung up on her. Granted she is hard of hearing over the phone, but you called her. Try a little patience. We have called many other times about RX, etc, and each time we've called we had the most, classless, unprofessional rude reps. Who trains these people. Unsure why it has to be an argument each time we've called. We mostly do it with my mother on speaker phone, so we can get the info process quickly, and each time we get people we obviously hate their job.

I've been using CVS Specialty for a chronic condition ever since my husband's insurance, Aetna, began FORCING us to use them as a condition to cover the cost. Seems ** up in the first place for not having any choice...but I digress. Every time I try to refill (every 90 days), either on the phone or online, there is always some kind of complication. But it always boils down to this; They don't WTF they are doing!

Through my insurance I am forced to use CVS, I went online and transferred my prescription from Walgreens and placed my order, it said it would be delivered last week. Called Caremark to find out where it is, they can’t find it in their system. So I tried again, twice, shows it’s in process then just disappears from my account. After 4 phone calls and two hours my only option is to go to a local CVS Pharmacy and pick it up. I have stage 4 cancer and this is an extreme inconvenience. Seems like the insurance companies and CVS are in collusion to make it as hard on patients as possible. There is a reason CVS is being sued.

My recent experience was absolutely horrible as ever. I need a particular Rheumatoid Arthritis drug in order to not be crippled. Not only did it take 3 months to initiate the original prescription, entailing multiple phone calls at a minimum of 45 minutes each, the refills were a joke, the last straw was when they put me on hold to find out why my refund was delayed, then just left me on the phone! I actually held the line for nearly 2 hours to see if they would actually answer, never did! Upon calling back I finally got someone (after another 30 minute wait) and was told that my insurance (Blue Cross) had rejected it, which according to my insurance company, was a total lie and they have had many such dealings with CVS....So after having hours upon hours of my life wasted and being lied to I finally found another company that dealt with me promptly....CVS Sucks!!

Always at least a 45 minute phone call. I've never had a good experience with CVS Caremark and was greatly disappointed that I'm forced to use their services. They are insistent on asking personal questions that are a violation of HIPAA and have threatened to not send my cancer prescriptions if I do not provide it to them until I threaten to obtain a lawyer. I am a NYS retiree and I will be addressing this with my local lawmakers.

CVS/caremark had not refilled my hypertension medications since May, now in October they finally send me meds after multiple phone calls EXCEPT they sent me HALF of one of my medications! So I call yet again, and they have to review the prior phone call to see if it's MY fault??? I didn't write the prescription, my provider did! And CVS screwed it up! Terrible customer service! **!

My work forces us to use CVS Caremark for 'maintenance' prescriptions. I have had nothing but issues getting them to send refills. Signed up for their auto-refill program, which they said would be easier since they would handle everything. I'm still waiting for my prescriptions after numerous calls and emails. No one cares that I could die without these prescriptions. Avoid this pharmacy like the plague if you care about your health and sanity.

I have dealt with CVS Caremark for 5 years. Obviously, they try to force you to use CVS. CVS is a joke & CVS is VERY hard to deal with. After 5 years I finally was able to use Walgreens, which is so much more efficient. CVS Caremark has now stopped paying for prescriptions at Walgreens and told me I have to get my prescriptions filled at CVS. I hate dealing with CVS and CVS CAREMARK. It should be illegal for a pharmacy to have prescription insurance plans & FORCE you to use their pharmacy.

They wrongfully charged me for my prescription, never tried to contact me before they sent out a prescription to my former address where I no longer live at and I didn’t even ask them to fill my rx, and they charged me 280 dollars for the prescription, when I had two insurances.

CVS Caremark is the worst mail in service I have ever dealt with and that includes waiting 3-5 weeks for a product to arrive from the Wish app. The customer service reps I've spoken to were very nice but incompetent. I'm still waiting on much needed medication that ordered on September 10th; it is October 7th! I went to my physician only to find out that CVS never notified them of my order. An emergency order was placed thru Walgreens and I received my order the same day. CVS Caremark delivery system is horrible. Someone can literally die waiting on a prescription from them.

Just wanted to mention how much I love their phone answering system. Called today and it said something like "What can we help you with?" You can say things like "Refill a prescription..." so I said in a clear voice "refill a prescription" and it said "Ok billing", then it said "what is the birth date of the patient" and I repeated "refill a prescription", and it said "OK March 1941, is that correct?". I just hung up. And no, I don't have an odd voice or an accent or a cold. I just got off the phone with the voice system at Bank of America and it works just fine.

Had a prescription that cost a few dollars. CVS had the doctor change it due to out of stock. Prescription went to over $100.00 for 90 day supply BECAUSE THEY MANIPULATED THE DOCTOR. It was not a medically reasoned change, it was because CVS was out of stock. Contacted my HR Dept and VP got a waiver for me to use Walgreens until end of year. This was because CVS was out of stock and they manipulated the doctor.

After I made a couple of more attempts including a text message practically begging, the issue has been taken care of and shipping just in time — this after two “rush orders” were supposedly placed on it. We’ll see if the meds come through tomorrow. Stay tuned.

I have CVS Caremark through employer benefits. CVS forces me to do mail order prescriptions. I have two free pick-ups from the local pharmacy and then I have to get my medicine in the mail or they won't cover it. I am currently on **, 200 mg. ** only comes in 100 mg pills, so I must take 2 a day. My doctor wrote a prescription for mail order on the 13th of September. On September 25th, it still had not come in the mail. I only had two days worth of medicine left. I called the customer service department to ask where it was. The man on the phone was very nice, and he told me that it was sent to an address that I no longer live at.

My employer’s drug plan requires the use of mail order delivery. We have had to use this plan for the past two years. I spend 60-90 minutes or more on multiple phone calls with CVS every few weeks trying to sort out problems. Many times I paid out of pocket at a physical pharmacy for my family’s medications to cover the times we are unable to receive the proper scripts in a timely manner through the mail order service. Several times my kids have had complications from missing doses for days at a time.

I receive insurance through my husband's employment, including Caremark pharmacy services. I chose to do the mail order prescriptions to save time. I have been receiving the same prescriptions for over a year. There always seems to be a problem. I was told there was a hold placed on my prescription. I never placed a hold on my prescriptions.

It has been almost a month and I still have not got my medication prescribed by doctor. First I went to store to check status and was told it's specialty medicine managed by different department. I called CVS Specialty and was told the medicine requires PA and need information from my doctor. I called my doctor immediately to ask them provide information. One week later, I called CVS again and they said they have not received anything. What a mess. They have no desire to help patient but ask patient to wait. I have to do all the communication work between my doctor and CVS. I need a specialty medicine. It means it's urgent for my health condition. But CVS doesn't care. I think CVS is going to be responsible for my worse health condition due to delay in medicine treatment.

First we got a letter that they could fill a prescription. They had a phone number in the letter to call. I called that number and they said it wasn't that number and gave me a different number to call. I called that number and they said it was a formulary drug and they asked a lot of questions and transferred me to a different department at which time I was cut off. I contacted the Dr and they sent in a prior approval. A month later, the prescription was still not online so I called Caremark again. She kept repeating the same excuse and then said they would request a prescription from the Dr which would take 5-7 business days. He needed the prescription 2 months ago. I would hate for it to be life threatening. Their service sucks and as soon as I can get rid of them the better.

CVS Caremark is not any better than the CVS local pharmacy. I just signed up for Medicare Part D with SilverScript and I am already unhappy with them. It seems like they don't communicate with each other. I was due for only one of my three prescriptions and someone confirmed for me they were only sending that one. However, that very day, I got all three in the mail. ALSO, they are MUCH higher than the GOODRX even though I pay a monthly premium to SilverScript but no premium with GOODRX. Although I just this month got on SilverScript, I will be changing with OPEN ENROLLMENT next month.

My work recently switch prescription to CVS caremark. I filled my prescription at local Walgreen. Soon after received letter tell me they will not cover the prescription unless I fill it through CVS specialty. So registered submit my existing info on CVS specialty website and nothing. No profile ever created no prescription ever get transfer. I call CVS Specialty and was hang up. I call CVS Caremark and they just transfer me back to CVS Specialty. Dealing with CVS caremark and CVS Specialty pharmacy has been nothing but pure nightmare. They have no empathy to patient healthy and need, it seems they would rather you end up with medical emergency than getting your medication and the prescription coverage that you deserve.

Caremark took over our medical plan 2yrs ago. Now we get a letter saying they will no longer pay for our drugs and we should get another prescription of THEIR CHOOSING, NOT OURS, NOT THE DOCTOR, BUT THEIR CHOOSING! Now I have to either do it their way and take the wrong medicine, my wife also or WE CAN PAY FULL PRICE OUT OF POCKET! Hundreds of dollars for a SIEMENS OWNED COMPANY! This is Socialism! Patients and Doctors dont matter. Siemens knows best! What happened to HIPAA LAWS AND PREEXISTING CONDITIONS! How the hell do they get away with telling people what medicine to take, only your doctor should be able to do that! This company should be investigated by the FTA! I cannot believe our union and company has these type of people working for the membership.

I suffer debilitating cluster headaches and migraine headaches. I’ve never had a problem with refilling ** for treating the headaches until recently. There has been no change in my prescription, which is current. I requested a refill nearly 3 weeks ago, and after several visits to CVS and Caremark, I’m told they are waiting on the prior authorization from my doctor. I called my doctor, and was told they had submitted the prior authorization. During one of the many calls I was finally told by a Caremark that their coverage of ** had changed, so they would not authorize payment of my prescription as dosed without the prior authorization from my doctor. Caremark clearly does not want the responsibility of communicating with patients or physicians. I plan on letting my employer know my experience. Maybe if enough people complain they’ll consider changing to a more responsible insurer.

I was asked by my Physician if I wanted to try the mail order services from CVS Caremark. I agreed after asking all the necessary questions. I received my package with a hefty bill. They did not apply my Co-pay discount code. I contacted their customer service department only to be told that there's nothing they can do. I just want to warn YOU ALL, so that the same thing doesn't happen to you! I will be using a different Pharmacy.

I've had repeated problems. Today they somehow voided the auto refills from my medicine so it didn't come when I was expecting it. Last time it was trying to switch prescriptions from pharmacy to mail order. If my employer gave me another choice I'd never do business with them again.

I changed employers and I’m forced to deal with this horrible company. I’m out of life saving medication and have not missed a dose since beginning treatment. I’ve spent a week on the phone speaking with numerous reps each call, and no one seems to have a clue what’s going on. Thanks CVS Caremark for caring about my life.

I transferred a prescription to CVS Specialty as CVS is the manager for my prescription plan. The transfer was a bit rough. Even though the transfer was initiated weeks before my next refill, I ended up receiving it about two weeks late. It seemed like every step of the transfer stalled until I called to follow-up. More recently, I ordered my injection on Aug 9 that I needed to administer on Aug 22. Almost two weeks of lead time.

CVS Caremark should not be allowed to be used by any insurance company. The complete and total lack of ability to fill and get prescriptions is terrible. This company holds people’s lives in their hands and it seems like they would rather people die than actually do their jobs.

Our Teacher Retirement System in Georgia switched to CVS CAREMARK for our specialty pharmacy last year. It has been a nightmare for me. I have rheumatoid arthritis and am only allowed to fill my ** prescription with them. It took me a YEAR to get my first vial of Medicine delivered. Reason: they have the most moronic, idiotic system for customers you have ever heard of in your life! First you call them then you have to be transferred 3 times and answer a million questions. Then they transfer you again and are told you have to fill out a customer profile before they can ship your medicine. You say, fine. They tell you that someone will have to call you to complete the profile. You are mad but you wait and wait and if you miss the call, guess what? Start all over. Then you finally do the customer profile in a phone call with them.

Six calls to CVS Caremark and Anthem, five customer service employees. Each person said the prior person was wrong. They were abrupt and rude. My medication is ten days late and they have a process which no one understands. CVS Caremark and Anthem make the VA look talented and caring. Both companies are profit-driven at the expense of patients who need medication for their health but that will not get in the way of their confusion, poor management. I asked to talk with a manager and they are quick to respond okay but a manager never answers the phone. My conclusion, they are too big and lost the focus of their responsibility. Give me your business, they won't earn it and stay the h... out of the way of their process and profit. Ervin **.

My Dr. recently decided to put me on low dose (generic) **. Guess what, it is a tier two drug at Caremark. I paid $143 for a 90 day supply. A very short amount of detective work found the same drug at the local Publix pharmacy - $32 for a 90 day supply (purchased outside of my plan). I will never ask my Dr. to electronically transmit another new prescription to this bunch of thieves. I will be changing my coverage soon.

*ZERO STARS* I only put one star because zero isn't an option. Absolutely the worse coverage. They hardly cover anything at all. Found a medicine or procedure to help your chronic illness? OPE TOO BAD THEY DON'T COVER IT. It's **. I've been chronically I'll for over 13 years. Every drug or therapy I try that actually HELPS instead of just covering up the symptoms. Guess what, they don't cover it! They'd rather I take 20 plus pills a day instead of one therapy and one pill. ** ridiculous. They always find ways to ** us over. It's maddening and heart breaking. I'm in tears. I've been sick for so long. This new device came out that actually helps. I got the 31 day free trial and I was so excited I actually started to have some good days. Until today when I opened my letter from Caremark... Surprise, surprise. DENIED COVERAGE. Go ** yourselves Caremark.

I have been on a certain medication for 6 years, Caremark took over our plan in January 2019 and my first two refills in February and May were processed as they should be. For my most recent refill in August 2019 they are now asking for a prior authorization from my physician, which I had to coordinate. I believe that I can obtain my medication from an UGL at a fraction of the cost and not deal with these clowns again. At least that is an option for me, unlike many others on here.Sad it has to come to that....

I selected one star because you have to select a star to enter the feedback otherwise there is nothing in Caremark system to select star. It is worst system to deal with. It is broken in so many places e.g.

I've been dealing with CVS Caremark for 2 solid months to get an approved exception to a brand name drug (generic doesn't work for me). They throw up barrier after barrier. My healthcare provider deals with all kinds of insurers, and they've never encountered as many barriers to normal medical care delivery as those thrown up by CVS Caremark. There are stories in the news about how these delays and diversions of care are affecting patients in far worse situations than I'm in, delaying treatments, stressing caregivers, and driving people around the bend. I went from BCBS because my wife got a new job with what sounded like equivalent or better health insurance, and boy, do I miss my BCBS now! CVS Caremark only cares about itself and its profits. They have no regard for patients, no respect for medical professionals, and no shame.

I have to use them for IvF medicine to be covered. Since the first call they have been nothing but inconsistent. They don’t know my meds, they need a pre-authorization - they get it, they forget they need another one- this happened THREE time. Finally I kept asking for them to call me back. Promised they would and I never got a call back from them. It got so bad I begged a pharmacist not to get off the phone with me and leave me on hold, which she said no and promised to call me back. Guess what - never happened?

CVS Specialty Pharmacy is the Webster dictionary definition of incompetence. They NEVER get your medications processed consistently and I am suppose to get injections consistently every 3 months. This last time, they were two months late getting it processed while blaming my doctor, blaming my insurance company, saying I wasn't in the system even though I had been previously. I can only thank god my illness isn't life threatening as I would be dead by now. Literally. They make you wait on hold for HOURS. I am writing this review as I wait on hold with them - currently on hold for the past 45 minutes. They are clueless, rude, and negligent. They are so bad, they should be shut down and not allowed to do business. They should not have a star rating of anything but a 1 star. Clearly, they must be paying reviewers to give them more stars to bring their average up. If you read any of the reviews giving them positive remarks, they simply are not true.

Someone else said it, “the nightmare that does not end.” How could one organization be so consistently incompetent? I just spent 45 minutes on the phone in complete failure of chasing a prescription that my doctor reordered over two weeks ago only to be told the doctor needs to call another number. Consistent BS. The RX is a month past its auto refill date. Does CVS management read these reviews and take any action to TRAIN their reps and IMPROVE their computer systems? I am dealing with a life-limiting illness and can’t continue to be subject to CVS’s incompetence. If I don’t chase them down, my medicines do not get delivered.

I was badly treated by the customer service person at 7300 east Curry Ford Rd in Orlando Fl, on Aug 5 The Cashier could have offered me a discount card and charged me less but she did not. I was upset by this but, when trying to reach the call center to complain I was put through trying to reach them and then a very rude customer service person would not let me talk or explain my complaint in full. I had to ask for a supervisor before I got any intelligent response.

I joined my husband on Medicare in February and the switch to CVS Caremark has been a nightmare that never ends. They lie, lie, lie, lie and lie again. I can't count the number of times they've told me that a refill is being processed; the refill never comes. You spend hours on the phone and they never run out of excuses, my physician can't believe the excuses. I'm a spouse-caregiver of my husband who has Early Onset Alzheimer's disease who suffers chronic, debilitating migraines. Can I get my once-a-month injections? NEVER. The meds (like the check) are always in the mail but they're not. My husband can't get his mail order prescriptions either - hours and hours of torment. This is the MOST unethical organization I've ever dealt with - the Mafia would treat you better. How in the world do they get accredited by Medicare? LOLOLO, I crack myself up, we know how that happens.

It is such a project to get my prescriptions filled. They send emails and text messages with things like, "your prescription was rejected!" I go on website and it don't say anything. I call fighting with voice prompts to speak to a person. Then when you get a person they don't know why message was sent. It's just bad.

I never take the time to write reviews on anything... but my experience the last 4 months with CVS Specialty/Caremark has been a complete nightmare. Initially I was able to conjure up the assumption there had been some poor communication possibly on part of my doctor’s office, then I shifted the blame to my insurance company, but finally there’s only one entity. Sadly, for what it looks like from the vast of other reviewers and what I’ve experienced myself, it’s the most disorganized and push-you-around to other people because no one actually knows what’s happening group.

They are all very confused. I tried to use the mail-in service that our company uses. I tried hard. But each time I called I got inconsistent information. I just attempted to sort it out each time until this last rep asked me to count the pills in the bottle. What? I said it was last filled two months ago, so I am sure you have the fill-date and can fill it. No, because (long story about how sometimes people have pill splitters, etc) I try to patiently explain that a quick read of the instructions on the bottle does not indicate that this pill is split. Next question is why can't I refill my inhaler (which as asthma sufferers know is essential) and I get because we called (name of doctor other than my PCP). Why? I give up. This company is the worst.

We began this process mid May. The short version is numerous calls led to one delay after another and went in circles. They were filing wrong or they would say it needed a PA then the next person would say no it didn’t. This has been the most incompetent group I’ve ever dealt with. If my insurance didn’t require me to use CVS I definitely would not be, nor would my family. We still have not got them to ship her medicine and I had to get my Dr. office in conference call with CVS because they kept delaying and giving me the runaround. My Dr.'s office does not like using them either!

CVS Specialty should delivery my medication (chemotherapy) on July 19 which was not delivered. On Monday July 22, I spoke with customer care which assure the medication would be delivered next day July 23rd which was not. I'm on the phone over 30 minutes waiting with no resolution, and I have no idea when I'm going to receive my medication and which will be the consequences to do not take a chemotherapy for so long as it is cycles that needs to be done every 28 days. It is a disrespect with my life. An absurd this company joking with my condition and my life.

I have been using CVS for many years. Over the past year or so, the new pharmacy policies are nothing less than obnoxious and aggregating! As a regular customer, I expect the medications I consistently take be in stock and filled after I call to verify the prescriptions them and told they are all in process or filled. When I come to pick them up, I do not expect to be told one excuse after another. "We don't have it." "It wasn't filled." "You didn't ask us to fill it." (After I just called, went through them all and brought my list with me.) "We'll fill them now." I am certain there are people like me that; are too ill to constantly return to their store needlessly, do not have enough time to wait, are dependent on others for their transportation or busing where if a bus is missed an hour will go by for another or possibly they missed the last bus home, and are annoyed at the insults by those consistent little mind games especially if you are a psychiatric patient.

I recently was told at my normal pharmacy that insurance required that all my meds had to be filled through mail order. News to me. So, I called Caremark and was told to have my MD send all prescriptions to Caremark. Today I discovered that the copay was 8 times higher for a particular prescription than I paid at the pharmacy. After spending 2 hours on multiple calls (I was hung up on twice), there is no resolution. If I need the prescription, I have to pay their price. In December, I will be making a different insurance choice.

Buyer Beware! They charged me quadruple for a prescription I’ve been taking for years. Make sure you monitor what they charge you. Customer customer Service rep was very rude when I questioned price of med.

I’m a kidney patient. I never had a problem with my suppressant drugs, that’s because I have private insurance all these years and not once have I ever had Medicare part B ever and for some strange reason I was forced to sign this year for Medicare part B. My kidney transplant was over 20 years ago and can’t keep insist on charging me my anti-rejection drugs on the medical part B plan, instead of the medical part D plan. They don’t follow medical guidelines. They don’t show empathy. They don’t care if you’re running low on medication. All they care about is that you have a credit card on file and you pay what they tell you to pay. I have Filed found numerous complaints and grievances against them and I will not be intimidated. They will give me my prescriptions or I will go and complain to the BBB and write letters on Facebook.

I have called at least five times now trying to get my refill. Each time they tell me it will be expedited, then within a day I get a notice it's been cancelled or postponed. I call again, and go through the same crap over and over. Down to four pills now and still no refill. I'm at my wit's end. It's heart medicine, I told them if I have a heart attack and die it's on them!!!

Put in the donut hole by mistake and therefore, overcharged me by hundreds of dollars. Said it will take 30-45 days to get my money back! Another time they told me that I didn’t have my prescription. Had to talk to the supervisor who told me that yes they have my prescription. So far I’ve spoken to three different supervisors about mistakes and the total time was almost three hours on the phone. Would not recommend. Last year I had OptumRx and was treated very well.

I received notification 4 days before refill, that I was required to switch 90 days to one my prescription that was being monitored by a doctor 1 month at time until adjust at the 6 month mark which when issues could occur. This is ridiculous. With lack of notification I would be required to see the doctor again. They seriously need to notify sooner if this is a requirement. And if it requires a doctor review CVS should consider the time to get appointments.

Every medication prescribed by my family's doctors is denied by Caremark even critical asthma that is needed that day. Unfortunately my insurance company Healthfirst uses Caremark as their exclusive pharmacy. Next year when I search for health insurance the first question I will ask is if Caremark is used. If so then no thanks.

CVS Caremark is a very unprofessional pharmaceutical company. I have reached the end of my tolerance and plan to change my insurance company due to their incompetence as soon as enrollment can be made. I have two primary addresses and when I specifically indicated where the medication needed to be sent, they mistakenly sent it to the wrong address. Their customer service was so kind and accommodating in conversations apologizing and promising to send it next day delivery and it has been a week with no medication in sight. I received an email indicating I would have it by today and called to find out the tracking status (I have currently been out of my medication for 2 days) and was told they were still processing my prescription.

We have struggled with CVS Caremark for over a year. They question every prescription from the doctor and bombard them with clarification requests, put the medication on hold, and then email us to call our doctor to resolve! We have twice had prescriptions put on hold for no good reason. When we complained they stopped sending us any medicines and have been using retaliatory tactics ever since. I can't wait to change to another provider with a working website and phone representatives who speak English.

Updated on 07/09/2019: Following up on a earlier review I posted regarding my prescription that needed to be filled. I recontacted CVS Caremark Specialty department. I still received the same run around as before. Cvs states still waiting to verify my health insurance and coverage. Meanwhile, I’m still without the medicine I need, and my eczema is painfully spreading. Who knows when I might receive my medicine. I can’t wait to much longer. Might have to call doctor up and get another type of medicine. I would not recommend Cvs Caremark pharmacy to anyone.

I wanted to get my medication at my Dr. office because I didn’t want it shipped and it was convenient for me to pick up as it close to my job. I opted out of the mail order on July 27th and contacted my Dr. pharmacy as CVS Caremark took down the fax number to the pharmacy at my Dr. office and transferred the prescription. I get a call from the pharmacy and they said that Caremark would not release my medication. That I had to opt out. Imagine my shock as the lady I spoke to said I already was. Called back and they advised that it was transferred and I was opted out of mail order.

CVS Caremark is the pinnacle of terrible service and if you need any type of medication regularly I would highly recommend you go anywhere else! Using their home delivery service I have tried for the LAST 3 MONTHS to order a prescription and received order confirmation only for the prescription to never ship or arrive. They never once contacted me about issues, delays, or questions. Avoid this company at all costs if you need any type of medication in a timely fashion!!!

In the mailbox I had a package from CVS Caremark with a 90 day supply of Jardiance in it and a bill for $210. I didn't order this. I called them and the representative on the phone said when a doctor calls in a prescription they fill and send it. Say Whut? I told the young lady, "Look, you don't send me ANYTHING without my approval." She said that's just how they do it. I also told her I wasn't paying the $210 and left it at that.

I work for a physicians office. Every prescription that is processed through CVS stores now bounces back demanding a 90 day fill. Even if the patient is being tried on the medication or a 90 day is not appropriate. This is a waste of time for MA's to spend the 90 clearing every refill/new prescription that is bounced back electronically.

Their website and software behind it is a total disaster! Displayed information is incorrect or missing. Auto-refill feature doesn't work. Phone assistants are worthless. I don't understand how a great company like BCBS selected this low quality partner and doesn't give their customer a choice for online pharmacy.

CVS bought Aetna Coventry and one of the benefits of being an Aetna member is that we retired/disabled people get free CVS products every month. Sounds good doesn't it? Well, because CVS refuses to spend money on actual boxes but sends these product via padded envelope, they arrive 1. broken, 2. Smashed, 3. product all over the place - like powder.

I am a medical provider who prescribes. I also have "CVS Caremark" as the preferred pharmacy on my insurance and my spouse's Medicare. After 3 years of both professional and personal challenges and struggles - we have elected to stop use of their services. Telephone assistance is extremely timely (have had uncomplicated calls take up to 1 hour - without results). A large number of the phone staff have very heavy accents - often extremely difficult to understand. Have NEVER gotten a response via e-mail. Have now had 5 (FIVE) instances where medication doses were changed - essential medications - and has taken up to 5 hours of my time and eventual complaints to BBB,Medicare, AARP...and in some cases have simply paid out of pocket - as time required for assistance exceeded my hourly wage.

The absolute worst company to deal with ever. Received a letter that stated my health care provider would no longer pay for my 30 day script at my local pharmacy. So I moved that and another to them. They shipped one with a bill which I got a check in the mail. About 1 week later I was low on the second and checked. They were holding up my script until they were paid. Have never, ever missed a payment. I am going back to my health care provider and demanding they give me flexibility to use who I want. I will not deal with CVS nor set foot in one of their stores ever again.

I would get the same prescription filled every month without incident for the last 3 years. Starting early in 2019, without any notification or explanation, I can not get my prescription filled as prescribed by my doctor due to quantity restrictions and regardless prior authorization by my doctor. It now costs me an additional $50 to get my full prescription because my insurance won't authorize the quantity prescribed and has apparently abdicated their authority to a CVS Caremark to process prior authorizations. They arbitrarily create quantity restrictions, not based on dosage, but on number of tablets.

Every time I try to refill a certain prescription with CVS/Caremark, I get a run-around and refusal from managers and customer "resolution" representatives. This is a semi-expensive medication, but not outrageous. My doctors and I do our best to understand work within the "Plan" guidelines, but EVERY time I call, the "Plan" has changed (to my disadvantage) and there is absolutely no one in the entire company who will stand on their word. Irresponsibility at its best, and a complete lack of accountability or integrity. The "Plan" - which is nameless and can change at a moment's notice - is in charge. You've been warned.

I am writing this review in hopes of getting this out there and maybe someone over and CVS Specialty can change the HORRIFIC way they treat patients and disregard the fact that they need to get their MEDICATION ON TIME!!!! This happens every single month without fail that CVS HALTS my medication because they claim they need a prescription, when in fact my provider has written one to expire in 2020 (we are currently in mid 2019), not only can they not read this they NEVER send my medication out on time. They have THE WORST AND THE RUDEST CUSTOMER service available to ever exist.

I have to switch to CVS Caremark to get my medication refill. First time, I called, the rep helped me to setup online and password, which is why I gave them one star. The second time, was a old guy who has hearing problem, making me repeat my questions and request many times, so he can hear it. At the end, he told me everything is set up and the medication is on my way. Well, 2 weeks later, no medication, so I called back this morning because I only have 4 days supply. The old lady on the phone told me there was no record to indicate the medication is sent because there is no prescription. After 10 mins, she finally located my prescription and told me she can charge my credit and sent out today.

I have taken ** for a number of years. We changed health providers not by choice. CVS CAREMARK became our prescription coverage on May 1, 2019. They filled my ** on this date. No problem. I thought wow this is cool. Come May 29, 2019 to fill again they denied it and lied and said they didn't fill it previously, now I need a prior authorization so my doctor sends it, they deny again!! Saying my doctor needs to send a a prior authorization stating they are reducing my dosage. I am disabled and for good reason take this medication, if I could choose not to take it I would!

First of all, I rate this company a ZERO!! My company switched to CVS Caremark and I am not happy! I have been taking ** asthma medicine for 10 years now and it has controlled my asthma and I barely ever used my rescue inhaler. Caremark advised me this is a high tier drug and I needed a pre-auth before using this medicine. Dr. sent the pre-auth 4 times since January. Every time it was denied saying insufficient information and no explanation of what is needed. Then finally after reaching out several times to them and the dr's. office since January, they said I needed to try 3 other alternative medicines before they would consider approving **.

After taking a prescription medication for over a year for opioid dependence CVS decided to refuse my prescription of 3 tabs/day and approve 21 tabs over 75 days. That makes no sense. I can't get a straight answer on why this policy was changed and who gave the PA. I'm trying to do the right thing here and they are making life difficult, not to mention the risk of me going into full blown withdrawal from this medication which from what I hear is a lot worse than **.

Having worked in retail I know customer satisfaction is key. Never should a customer walk out upset or disgruntled. Both occurred. I bought a gift card which was defective. We called Amazon. Amazon told the retailer to make good they would do I got hung for $125! I contacted Amazon who told retailer to help then I called corporate and they said Amazon should help. As long as a retailer has a product they need to stand behind the product. All I wanted was to be able to use the card and email to someone. That didn’t happen. CEO office said not their responsibility. My answer is, "You shouldn’t have a product in your store that you don’t stand behind."

I’ve tried for over a month to get my script filled. The last 3 days talking with Caremark to change to Walgreens because CVS is more than double the price. Caremark finally told me I would have to use CVS or pay out of pocket. They have a monopoly going.

Last week I was mailed a prescription for ** and charged $120 without my authorization. I do not even know if this prescription will work so that is an incredibly expensive gamble. How can I have these charges go through without my authorization, especially for a prescription that costs over $100? To add to my confusion, a second shipment was initiated less than a week later without any prompting by me or my doctor.

Let me begin by saying CVS Specialty / Caremark was FORCED upon my life in 2016 and I have been dealing with their nightmare disorganization ever since. How is it possible that I've been on the S A M E medicine for lupus this entire time yet EVERY month, there is a problem? This past weekend, things were completely unreasonable. It has taken 3+ weeks to get a SINGLE medicine all because of gross incompetency, massive miscommunications and glaring mismanagement. To be honest, I don't even know how to summarize what happened other than it has taken hours of talking to pharmacy reps, the escalation team, the customer care team to figure out what's going on to get a single medicine.

I had my Dr. put a prescription in to Caremark for 1 week worth of heartburn pills and within a few days I had a huge charge on my Health savings debit card. Thing is, I never gave them a card # or authorization to use that card! I never even ordered anything from them before or signed up for an account! They used my wife's info from her account and used the card and home address without any authorization from me, ZERO!!! They charged my wife's card and sent 3 MONTHS!!! of pills that I don't even need!! How can this happen especially since we have different doctors.

This has got to be the worst company I have ever had to deal with. I used to always get my prescriptions filled by CVS pharmacy and had no issues until I got a new job and realized they have the worst insurance. The deductible is outrageously high and there’s no way I’ll ever meet it. I’m convinced it’s done on purpose.

I have tried for over a month to get a refill on 2 prescriptions. Doctor faxed order for both at same time. I received one prescription, but blood pressure meds did not arrive. CVS says no order was received. My doctor sent order twice again and finally called it in. Somewhere in that time I was told I had cancelled the order (not true). Finally down to one BP pill, my doctor sent order to a local pharmacy. After numerous calls and a promise from a CVS rep that a grievance would be filed on my behalf, I received a letter that my prescription has been canceled AT MY REQUEST! Again- not true! Think I now know how it must feel I’m the Twilight Zone.

I am a nurse in an infusion center. I have been dealing with CVS/ for over 10 years. It used to be one of the most reliable and efficient specialty pharmacies to deal with. Their current state seems to be one of constant chaos and inefficiency. Very aggravating when orders are not completed and shipped. Need to use FedEx and UPS only, other companies not as efficient. And lastly, too many telephone transfers. I currently am waiting on a delivery of medication for a patient, it has taken 8 phone calls this week alone to try to get it, and it is still not here. Healthcare cost could be lower if your company could return to its previous efficient state.

I have use CVS Caremark for mail order prescription for the past 6 months. Today I received medication in the mail that I have not order, and have not used for over 3 years. Sarah advised that they would send out by way of email a label to put on package and I could send the medication back to them. The label could take up to three business days, and then when they got the medication back, they would process it and it would take about two weeks to get my money credited back to my account.

I have one prescription that I take monthly and I currently have enough for two months. And the one that I take daily is taking two weeks to get. I ordered it when I had a week's worth left and it is taking over two weeks to get. I think that this company is only in business for the money. There is no consideration for the people who are relying on this service. Do yourself a favor and get a written script from your doctor and go the nearest pharmacy. THIS COMPANY IS NOT WORTH YOUR TIME!

This pharmacy is difficult to deal with. It is difficult to find "help" information on the website but when I finally found it and called Customer Service, they were not at all helpful. My provider called my prescription into to CVS Caremark, but CVS Caremark will not allow me to use my medication discount card for mail order meds. What is really ridiculous, is that the meds that cost me $175-$200 online, only cost me $15 if I go through the local CVS and use the discount card. That is ridiculous, Insurance requires the mail order 90 day prescription. At any rate, when I realized that the Order had been placed to CVS Caremark rather than the local pharmacy, I called to cancel the order, request a return label and a refund.

We were forced to go through this pharmacy by our insurance for our IVF meds. I have never had so much stress in my life in trying to get our meds shipped on time and basically fighting the customer service people for prices. IVF is already an extremely stressful, emotionally draining process and this pharmacy will cause even more headache to it. They priced THREE meds at over 18,000 being billed to our insurance. This maxed out our benefits and we had to pay the difference plus any future medication (which there will be plenty as this is just egg retrieval). We got price quotes from other pharmacies outside what we could use and they priced the same exact medication at 9,849 and this included everything in our protocol, not just 3.

We have been paying a lot of money to these CVS and CVS Caremark insurance but they are making us going in a circle when we call them for prescription order. We talked with Insulate and then Doctors office. The doctor has submitted the prescription and authorization letter to CVS Caremark. But CVS Caremark folks saying they don't have it. When you call again, then some people at Caremark said, yes they have the prescription and authorization letter and will get the order delivered in a few days.

CVS specialty called me to renew my antirejection medications. Spokesperson told me 5 bucks each prescription. That had been normal for past 5 months. On the 1st I get a phone call stating I owe 247 dollars and how am going to pay for it. I said "Huh, I don't have it." Called my Anthem who manages my medical insurance. We conferenced called CVS Caremark on May 2nd. We spent 5 hours on the phone being transfered from one person to the next. Anthem and I got a rep who figured out we just needed a live feed update. The update showed that my out-of-pocket had been met. Live update was transmitted the following day, due everyone who could do a live feed update had gone home for the day.

I went with CVS Caremark because this is the only 90 supply that is covered by my insurance. It literally takes about 2 months for them to get my prescription right and then ships the wrong prescription. The worst part is that there is no one to complain to and even if there were, nothing would change. It has been this way for 2 years now. I wish I had another choice. THE WORST COMPANY.

I am disabled. Have have to use mail order because I can't get out to the store. They continue to hold my medication too long. I've been out of my medication going on two weeks now and they just keep pushing the shipping date back. I would like for people with this problem to contact my email so I can see if there is enough to start a class action lawsuit to get them to correct their practices. **.

In the 5 years I have been forced through our health insurance to be limited to only CVS Caremark for a particular medication. I am constantly going through unorganized, unprofessional BS. To keep this short (they literally lost my box of medication that I had delivered to the Cuyahoga Falls, Ohio location at the pharmacy, in pharmacy not during delivery) I will only elaborate on the most recent irresponsible episode.

I was ok with some of the CVS Caremark service till I started being forced to go to 90 day mail order prescriptions. Prices seem to change every time a refill is done, always more expensive. I've had a prescription go from 36 bucks to over 100. From 1 refill to the other. Seriously thinking of getting my own RX insurance.

I have been forced to use this pharmacy for many years. Every single time I have to refill a medication it is if I am a new customer every time. Today, while holding up my much needed medication yet again, I called and through a heaping pile of attitude I was told that the copay assist was denying the claim. They billed the wrong copay assist. They had the information on file.

I use Caremark specialty so I don't have to wait all day for UPS. I have my script sent to pharmacy. Have never had 1 good exp in ordering this. I was even given a special person to make this easier. She never answers phone and takes 24 hrs to call back. If you miss her call it's another 24 hrs. I even have a person in president's office who does does not return calls. They make ordering so difficult. They also have have people answering phones who don't understand HIPAA laws or privacy laws. I gave a 1 star because it's the lowest I can give. It seems looking here there are thousands of the same complaints.

Customer service SUCKS! NO ONE knows what is going on! I’m supposed to be taking this medication as soon as possible. I wasted days of waiting because they gave me the wrong fax number for my scripts. One min they saying they gonna contact my dr. Never mind they have no note of that etc. Last girl I spoke with had no manners whatsoever. They need more training!

Medication not shipped properly. No cooling pack in shipping container. FDA and USPI as well as manufacturer clearly state that the medication should not go above 86F. It is 89F today here in Florida, hotter on the UPS truck. I asked for special packaging, was told I would get it and did not get it as promised. This medication is $25000 a month.

I have been using Caremark since January 2019. I have had nothing but problems with them and would avoid them like the plague. I have a lot of experience (over 10 years) with mail-order pharmacies and have never had experiences like I have had with Caremark. At the beginning of the year my physician ordered my prescriptions through the mail-order service. After several weeks I called the Customer Service number (after being on hold for over an hour). After a lengthy conversation I was under the impression that Caremark was going to send out the medications. A week or 2 later I called again and was told that my physician had to "re-order the medication". I contacted him again and my meds were re-ordered. I then got a message that "it was too early to refill my medications". Disgusted with the long delay I then filed a Grievance.

CVS Caremark is my pharmacy benefits insurance provider. First place they didn't send me a pharmacy card when I enrolled in the medical plan. They sent me only after I called and requested for one (10 months after enrolled). So, when I had to buy a prescription medicine for my kid in another pharmacy urgently, they told me that I can buy the medicine and then submit the physical copy of the bill for reimbursement later. So I bought the medicine at retail price and when I submitted the claim to Caremark, they said the contracted rate for the medicine with the pharmacy is only $1 and they can only reimburse that which didn't even cover the cost of the mail. I had other claims too and all of it were rejected giving lame excuses like this.

Sleep medication that was ordered by my husband's physician could not be filled in amount as prescribed. They needed prior approval then denied. Need more documentation. Each person that I spoke with gave me different information. The system has delayed his care and we will end up paying for the medication out of pocket. The letter from Caremark also states that you can get an explanation of guidelines and benefits by calling customer. Not true. You have to write a letter request and mail it to them. Again, care is delayed. The burden is put back on the Dr. to provide chart information in detail. This cost can be charged to the patient.