CVS Caremark Reviews

The same day, I received a letter in the mail accusing me of not taking my Nifedipine. The tone of this letter was condescending and insulting. I would gladly take the medication if they would do their job and get my prescription renewed. I know my doctor's office sent them a new prescription this morning, but there is still no acknowledgement of this on the website. I have seven pills left. I had 21 left when I started this process. This has happened several times this year.

People are being fired every week, so that CVS will be able to attain their goal; hiring cheaper workers. This harassment must end. I have gathered previous workers who are willing to speak on behalf of this complaint. Lastly, this facility is unsanitary and not handicapped accessible-there is disabled workers who have not been able to use the elevator for years (because it's broken). This proves that CVS cares very little about their workers.

It perturbs me to send a letter of this form to a corporation historically marked by such reputable standards (for both employees and consumers). Although I am not a CVS employee, I have great concern for your workers, in addition to their well-being. Initially apprehensive in contacting your office, I waited with an optimistic mindset-hoping to hear of improvements; unfortunately that is not the case, so I’ve resulted in the submission of this letter. There have been continuous complaints by CVS employees regarding the changes that have taken place within the above-referenced distribution center over the past few months. Understandably, efforts for greater productivity, and increased company revenue is the reasoning behind the implementation of newly installed equipment; however, greater problems lie within this facility.

Below, I have listed a few of your workers complaints, please be mindful that there are more: 1) Managers/supervisors are disrespectful to each other and staff (profanity is constant-professionalism is void). 2) Totes are unsanitary. Urine/feces are in the totes where CVS products are temporarily held for shipping 3) Rodents, snakes and small animals dwell within the warehouse because of unsanitary conditions. 4) The work environment is that of a prison (highly dreaded). 5) The union is doing nothing to help.

These are not mere complaints from one or a few people, but a very large majority. This facility is also now threatening staff to produce at enormously high rates (95%), which is unreasonable and physically debilitating. Long time CVS employees are being harassed because they are unable to perform as mandated; some are spontaneously and permanently escorted off the premises, and the pressures from those with slave mentality are directed towards to those remaining. Many feel that this is strictly a tactic to push them out, and employ others at lower pay. I can’t attest to this, but the idea is not unprecedented. Furthermore if this is true, the approach undermines everything mentioned in the CVS Code of Conduct-Vision, Mission & Values. In conclusion, I ask that you deeply consider all that’s specified in this letter. It is obvious that this locality has issues, and could benefit from a thorough examination. The negative responses are bound to affect the morale of staff, supervisors and managers alike. Moreover, providing a less stressful environment could only prove to be beneficial overall.

When I submitted subsequent Rxs, Caremark initially refused to fill them unless I paid this false past due balance but then promised to drop the charges; however, when they debited my bank account, they did so without authorization for the false past balance in addition to the current charges anyway. When I threatened to contact my bank and report this unauthorized withdrawal, Caremark decided to immediately refund the unauthorized charges. Of course, these charges remained on my account only to show up the very next time I submitted prescriptions.

In July 2010, Caremark sent a letter stating that they were increasing the price of my medication in Sept 2010; however when I submitted Rxs in August, they charged me the increased cost, plus the previous false past due balance that they had promised to drop. At this same time, Caremark would only fill four of the six Rxs that I submitted (despite the fact that I paid for six Rxs by check) and applied funds designated for the remaining the two Rxs to a balance which has now increased to $300. Caremark is refusing to fill the two remaining prescriptions unless I pay an additional $170 when I should owe nothing.

Caremark feels fully justified in stealing these funds for two reasons that they claim I have a past due balance and it is their policy that all customers provide credit or debit card information that they can keep on file and that consumers authorize Caremark to make charges to these accounts as they see fit. In the past, I have refused to consent to their demands instead I pay by check (I had always paid by check in the past and my credit history with them is perfect). In response to my denying them access to my credit card information, Caremark initially withheld my Rxs but ultimately made false promises and sent them to me. When I most recently submitted six Rxs for my family members, Caremark would only fill two. Caremark then took the funds allocated for the two remaining Rxs, created within their own system an open bank account for me, as they require of all consumers, withdrew the funds which technically is an unauthorized withdrawal and applied them to a false past due balance.

Caremark insists on sending generic medicines despite my doctor's directive to issue name brand medication. Caremark gives unlicensed employees (not pharmacists) the authority to make statements about the chemical compounds in the medication. Note that several of the calls I made to Caremark were witnessed via conference calls.

Due to multiple complaints about Caremark's illegal activities, Exelon's employee service associate requested that I include him in these conversations. Most recently, Brandon of Exelon's Employee Service Center as a participant in these conversations witnessed the Caremark representative, Theresa, agree to charge me the current cost for medication (not the increased costs) and to drop the previous false past due balance.

Due to delay in sending medication, both my son and I began experiencing withdrawal symptoms. In my son's case, he began to suffer the onset of serious depressive symptoms which the medication they withheld quite effectively had eliminated. In my case, their refusal caused similar results due to medication withdrawal. Both my son and I missed several days of work and I have also lost work hours as making repeated contact with Caremark is very time-consuming and stressful. Clearly, Caremark's objective is to exasperate illness rather than support healing. It is their aim to compel people to submit to their demands which they accomplished with ease given that they have the power to destabilize an individual, the power to cause emotional and physical impairment as they have done with my family.

Later, I found out the override went through but they could not obtain the authority to override. After my daughter commented on this situation on line Caremark called and stated they would send the medications overnight mail which they did. Unfortunately, my daughter has been diagnosed with bipolar disorder. I feel because these medications were psychiatric medications she was discriminated against.

I am a nurse practitioner also diagnosed with bipolar disorder. I am sick and tired of persons with mental illness being discriminated against. I spend time and weeks of worrying to resolve this situation. There is no economic or physical damage that has resulted in this pathetic situation because fortunately I am on the same medication and I would have given her my medications to take with her. I am concerned that when a doctor writes a prescription for a medication override and Caremark thinks they can do as they please. I would like to pursue this situation in regards to discrimination and the right Caremark thinks they have to refuse medication prescribed by a doctor with legal guidance.

After multiple calls, I was eventually refused an override for enough medication refills to last me the entire semester, which is three and a half months long. The first call I made was about an hour long, where I talked to several people about my situation. The manager promised me that she would send through the override. The second phone call was about forty five minutes long where, again, I was forced to talk to many employees. I was promised once more that my medication would be authorized for early refill and would be sent to me before my departure. It is now a week before I am due to leave. I called tonight at around 9PM because my medication still has not come in the mail. I was put on the phone for another half an hour and talked to two employees, one of whom was named Isabella. They informed me that the override was sent through but it was not authorized.

Therefore, as of right now, I will not be able to acquire enough medicine to last through this school semester abroad. This is completely an unacceptable behavior in behalf of Caremark and its employees. I feel as though I have been treated unfairly because of my mental illness and that I was denied medicine on no legal grounds. Unless I receive my medications, my bipolar disorder will go untreated overseas. This is because the right steps were not taken by Caremark employees to ensure that the authorizations for early refills were completed. As any doctor would know, suddenly stopping a medicine regimen will probably result in harmful reactions and behaviors, such as headaches, severe mood swings, depression and suicidal thoughts. I will hold Caremark solely responsible if any of the above should happen to me because of a refusal to send me medication. I will be filing a lawsuit against Caremark for discrimination against mental health patients because of the lack of care and help from its employees.

The most egregious of their 'sins' is in misreading scripts and then making the claim that my MD is in error, despite the fact that I have viewed his fax and can easily see that he made no error in the dosing. It is claimed by a Caremark pharmacist that one of my scripts is written for 1/2 a pill twice a day: when it had been filled at Wal-Mart a month earlier for 1 pill 2x/Day! What's more. I have been taking 1 pill 2x/Day for several years. And the shape of the pill makes it impossible to split. There is no line and attempting to cut it results is a smashed pill! My MD has reviewed his communications with Caremark and verifies that the script is for 1 whole pill two times a day! Caremark refuses to admit the error, of course. The result is my MD had to write a new script and fax that in.

On another occasion with a different script it took multiple calls to my MD while I was on vacation ( long distance calls are expensive! ) And he had to fax the script in 3 ( yes, three ) times until the Caremark idiots got it right. First time they claimed it never came through. Second time, they claimed it was for an erroneous dosage and finally the third time got it right. Guess what? The three faxes were all the exact same sheet of paper from my MD's office! This is unacceptable waste of my time and worse, the time of my MD. No wonder healthcare in the us is such a mess! The only one who saves any money due to this forced usage of their mail-order system is Caremark! The push the cost down to the consumer and their MD.

Due to all these problems, there is an unacceptable waste of my time and worse, the time of my MD. No wonder healthcare in the us is such a mess! The only one who saves any money due to this forced usage of their mail-order system is Caremark! The push the cost down to the consumer and their MD. I have had to go for as much as 3 days without a critical pain med that resulted in indescribable pain for me and could have resulted in seizures and death. Caremark ought to be called care-less mark. Economic impact of the waste of my and my MD's time is difficult. The physical and psychological damage is inestimable as well. But the effects are there none-the-less. I could and even more to the list of problems above, but I think the two mentioned makes it clear that Caremark makes it a practice of screwing up, lying about it and never ever admitting they could make an error.

After consulting with my doctor, the pharmacist granted me an emergency refill of the insulin, for which I paid full price. Upon investigation, I discovered that Caremark had crafted an arrangement on our coverage to limit all long-term medications to 90-day supplies, and that these supplies can only be purchased from CVS, or from the CVS mail-order system. The person on the phone claimed that it would be financially beneficial to me, as the cost of the 90-day supply was only supposed to be the same as two 30-day refills. Since I had no other choice, I had to contact all my doctors and have my prescriptions re-written as 90-day refills. I calculated that my first filling of the set of medicines would be about $400 so I sold some stock and got the cash ready.

When the bill at the CVS pharmacy exceeded $850 I had to have them quit. I did not have that much money. I used my $400 to purchase 30-day supplies of the critical medicines. Because I had the audacity to purchase 30-day supplies, I was told that if I attempted that again, I would lose my coverage. So now, I cannot afford my medicines any more. Their reasoning? I am not taking generic medicine. Well, here is a news flash. Insulin does not come in a generic form. Neither do many of the other medicines I am supposed to be taking. At this time, I am going without many of my medications. I am paying for my insulin, full price, at my former pharmacy, in 30-day increments. I won't be able to continue this much longer. Thus, I won't be able to live much longer. If there was a way I could send my funeral bills to CVS, I would. "Health care" my foot!

But there was no reason to question the order when I checked the price. I asked to return the drug. The first person said it was too late, it had already been shipped. If I refused to pay, she said that they would no longer fill any prescriptions for me. I asked for a manager and got Barbra. She was all but useless. She constantly had problems with the computer, gave answers that didn't even resemble my question, and talked like she was over-medicated.

I called again, and after wading through the same chain of command, was connected with senior team member Ilene. After, hearing the same story, I explained what I, the consumer, saw on the web site. Finally, after explaining it 3 times, she agreed to do a one-time only return authorization. Over the past month, I have received nothing but dismal customer service from Caremark/CVS. It would seem that Caremark/CVS is only interested in the customer's money. Don't be fooled by their advertisements for excellent service. Wasted a whole lot of my time. There was at least 5 minutes of hold time between each person I was transferred to. During a typical call, I talked to 6 different people.

I had my doctor do another prescription to CVS Caremark for the Simcor and I at the same time, emailed Caremark, asking for verification that the medicines would indeed only cost me $15. I got an email back apologizing for the inconvenience and said that they did not take secondary insurance and I would have to file separately. I then sent an email back expressing my extreme distaste inconvenience apology and that they needed to do something because I could not afford $75 for this medicine (I do not know the exact wording because that email no longer exists in their system conveniently). They then proceeded to fill my prescription and charge my card for $75. I did not want that to happen. I could not let that happen. Now, they are telling me that they cannot take the medicine back because it has already been filled, therefore they cannot credit my card.

This is the second time CVS Caremark has tried to screw me. The first time, I just enrolled in the new mail order prescription program through my work. I call my doctor and ask them to send the prescription to said mail order prescription program. My prescription does not have a generic counterpart to the prescription at this time. "That's all right", says the Customer Service agent at the mail order prescription program, "that is what we use as our generic." She then proceeds to tell me exactly what the doctor needs to put on the prescription, so I will get this specific medicine and not be charged as a name brand but as a generic. The price doubles for the name brand. Well, the doctor put down what the prescription needed to say and more. So the prescription I was charged for was the name brand, not the generic.

Okay, it's just business. But that is what is wrong with this country. Businesses rule over people. We all see it everyday. What the hell is wrong with this country? And how do we rally to fix it?

So back to my prescription. You know the mail order prescription program is making money off this drug, generic or not. But when a doctor says on a prescription "Dispense as written" (which I understand that doctors have to do), that gives the mail order prescription program to charge me the brand name price, double of the generic. But it's the exact same drug. I pitched a fit with said mail order prescription program, giving them the whiskey and Coke analogy and I won. I got a credit from the Caremark office. "How many times does this happen everyday in this country?"

The first week of June, I paid for my 3-month supply but only received one month, though I was charged for three months. I thought I had the problem resolved when my doctor approved the additional 60 days, but CVS Caremark tried to charge me for those 60 days. My doctor has approved everything that has been sent to them, and the prescriptions that have been approved have refills on them. But CVS Caremark has yet to send me my medicine that I have already paid for. Every time I talk to someone (on a weekly basis), I get the runaround; and they tell me they understand. But I am running out of medicine and yet to have the 60 days sent to me that I have paid for.

So now I can't fill the prescription because my doctor won't call them and Caremark won't take a letter from my doctor - my doctor has to call in order for them to fill the prescription. I'm not sure why they need to know - I would think this is a violation of my privacy - how is it their business and how does it pertain to the prescription itself?

My economic loss is great. To fill it monthly at CVS costs $45, to fill it via mail order, I can get 90 days at a time (this is a pill I take every day) for $90 - so basically I am paying almost half and wasting gas going to CVS every month instead of just having it come to my door every 90 days as I can't get a 90 day prescription via CVS retail.

This they consider an OTC even though the only way you can purchase it is by having a pharmacy specially order it with a script, or by purchasing it directly through the manufacturer under a doctor's supervision. A month after CVS denied this medication, our daughter had lost 2 pounds in a short period of time and began declining in development, so we did research and ordered it ourselves out of pocket.

I was told, prior to my first dose of intravenous Remicade being administered, that it was the policy of Caremark Pharmacy that every single dose of Remicade had to be paid for in advance, before the medication would be shipped to Billings, Montana. Prior to every single dose of Remicade that I received, I received a phone call from Caremark Pharmacy (the caller i.d. on my phone read Caremark Pharmacy, and the person on the other end of the line identified themselves as being from Caremark Pharmacy) and the person on the other end of the phone said the same thing every time, "Hello.

This is Caremark Pharmacy. It is time to ship your next dose of Remicade. Remicade must be paid for before it can be shipped. How would you like to pay for it? " Then I would ask, "What is the copay for this dose?" (The amount I paid to Caremark Pharmacy for Remicade varied from month to month due to my meeting my deductible). The Caremark person on the phone would then tell me the amount that I owed for the Remicade for that dose. I would then put the payment for the Remicade on my credit card. No dose of Remicade was ever shipped to me from Caremark Pharmacy without prepayment.

Over a year, after receiving my last dose of Remicade, I started receiving bills from Caremark Pharmacy in the amount of $2,834.91. I ignored the first couple of bills that I received from Caremark Pharmacy because I knew that they were being sent to me in error, since I had prepaid for every single dose of Remicade that I had ever received. I do not recall exactly how many bills I actually received before I finally called Caremark Pharmacy, but I would suppose that I called after receiving the third bill. (I received the first bill and thought, "Well, they made a mistake sending me this. " Then they sent the second bill and I thought, "Gee. They still have not realized that I prepaid for every single dose of Remicade that I ever received? " Then I received a third bill and thought, "I need to tell them that I do not owe them any money.")

When I called Caremark Pharmacy about the erroneous bills I had been receiving, they told me that the bill was not an error. I kept trying to explain that the bill had to be an error because Caremark Pharmacy had a no exceptions policy that required that all Remicade be paid for before shipment from the pharmacy, but my words fell on deaf ears. It was at that time that I asked for an itemized bill. I asked to be sent an itemized bill that listed every dose of Remicade that I had received from Caremark Pharmacy.

When the itemized bill came, that was supposed to list all the Remicade that Caremark Pharmacy had provided me with, only one dose was listed. I think that I received approximately 10 doses of Remicade from Caremark Pharmacy. (The medication was shipped to Deaconess Billings Hospital, not to me personally). I called Caremark Pharmacy again and made a second request for an itemized bill. When the next itemized bill arrived from Caremark Pharmacy, it again only had one dose listed. I called Caremark Pharmacy again.

I made anecdotal notes about every conversation I had with Caremark Pharmacy, but most of those notes were packed away when we started our home office remodel. The few notes that are readily available to me identify the people I was talking to at this time as Cynthia and Taryn. I repeatedly asked for an itemized bill, but I received the same response every single time I asked for one, "I am sorry, Mrs. C, you only received one dose of Remicade from Caremark Pharmacy. My response to her was, "So, if I can find the credit card that I used to have, that I used to pay for all that Remicade, and I prove to you that I paid for a minimum of 5 doses of Remicade --- that is 5 times the amount that you say that you sent to me --- will you agree that I do not owe you any money?" At that time my file was transferred to a senior resolution manager.

I think that the name of the Caremark Pharmacy Senior Resolution Manager was Dalton. This gentleman told me that Caremark Pharmacy had provided only one of my doses of Remicade; all the other doses of Remicade had been provided by a pharmacy that Caremark Pharmacy had purchased, and for that reason Caremark did not have access to those bills. My response to him was: 1) When my phone rang, my caller identification said Caremark Pharmacy; 2) When I answered the phone, the person on the other end of the line identified themselves as being from Caremark Pharmacy; 3) The charges on my credit card were from Caremark Pharmacy; 4) On two separate occasions there were problems with my Remicade dose that occurred while I was in the Infusion Center at Deaconess Billings Hospital.

During both of those times I called the 800 numbers that I had for Caremark Pharmacy and the problem was remedied. But my Remicade was not provided by Caremark Pharmacy. How could that be? This Senior Resolution Manager held his ground and said that the prior doses of Remicade had not been provided by Caremark Pharmacy.

It was at this time that I started calling every single 800 numbers that I could find for Caremark Pharmacy. During one of those phone calls to a random Caremark Pharmacy 800 numbers, a kind soul told me (I have her name and phone number, but I am not going to jeopardize her job), "I have documentation that you received numerous doses of Remicade from Caremark Pharmacy. My computer shows 8 doses, but my screen also shows that the file is not complete. Caremark Pharmacy changed their computer billing program and they lost almost all of their past bills. That is why they will not send you an itemized bill; they lost your past bills. The complexity of your bill is compounded by the fact that you received your medication from the pharmacy in Richardson, Texas. That pharmacy has closed and we lost those bills, too.

With God as my witness, I have always paid every single bill that I have ever owed and my credit history was spotless prior to this fiasco. I prepaid for every single dose of Remicade that I ever received. I went to Deaconess Billings Hospital to request an itemized bill listing every dose of Remicade I received there --- hopefully, when I have that bill I will be able to track down the credit card that I used to pay for the Remicade and I will be able to find out what my insurance number was at the time I received this Remicade. (I no longer have the credit card that I used to pay for the Remicade, and I no longer have the medical insurance that I had, when I received the Remicade, and all of our payment information that we had on our home computer was lost during a battle with a virulent computer virus). Obtaining the bill from the hospital where I received the Remicade has been complicated by the recent movement of their infusion center. The Infusion Center's bills used to be on the main hospital computer, but when the physical location of the center changed, they changed the location of the bills on the computer. The administrative assistant in the rheumatology office is tracking down the bill for me.

The last conversation I had with an employee at Caremark Pharmacy was a female (I think this conversation was with Taryn). I said matter of fact, as if it was common knowledge, "I do not think this is fair. Caremark Pharmacy lost their bills when they changed their computer program, and you are absolutely incorrect about me owing you money. " She replied, "We lost our prior bills, but this bill was not paid. "

This Caremark Pharmacy employee, Taryn, inadvertently provided me with a second source that confirms that Caremark Pharmacy lost their files and they have absolutely no clue who owes them what. Since I no longer have the credit card that I used to pay for the Remicade, my thought was that if I could obtain an itemized bill showing me the dates that I received the Remicade, maybe I could find the credit card (I am relatively certain that I paid my hospital bill with the same credit card that I used to pay my Caremark Pharmacy bill) that I used to pay for the drug and I could do a check and balance. If I received 10 doses of Remicade, I would match that against 10 charges on my credit card. All of this is very difficult because Caremark Pharmacy waited such an exorbitant amount of time before billing me. The information is very difficult to obtain because so much time has passed.

When I say to Caremark Pharmacy, "I paid you. I am innocent of the charge that I owe you money," I do not understand why Caremark Pharmacy has absolutely no obligation to provide me with the information that I need regarding payment of this account. In my last conversation with Caremark Pharmacy I said, "Send me an itemized bill so that I can check to see if I can find payments that match up with your dates of service. If I find an unequal service:payment ratio, I will gleefully pay you the money you are requesting; but I am not going to send you $2,834.91 just because you say so." Taryn said that if I did not send the money, that they would turn me over to a collection agency. And they did.

This has taken up a tremendous amount of my time and caused me endless frustration and agitation. I have spent countless hours on the phone with Caremark Pharmacy and the collection agency, Miramed Revenues. With the exception of one phone call, my dealings with Miramed have not been unpleasant at all, but I cannot say the same thing about my dealings with Caremark Pharmacy. The people at Caremark have absolutely no qualms about screaming at me and making my life very unpleasant and obviously, Dalton does not have a problem about blatantly lying about what is going on at Caremark Pharmacy. This has been grossly unpleasant.

The bottom line is their shipping department filled the prescription before they checked to see that it would be paid for by either the patient or the insurance before filling it. I had contacted Shared Solutions, a division of Teva the manufacturer, who helps patients in financial need, said they would contact Caremark. When I had the self-paid insurance, my co-pay was under Shared Solutions maximum for the covered deductable. So I never had to pay out-of-pocket costs.

Also contacted Independence Blue Cross and filled a grievance. Blue Cross sent me a written decision of my grievance 07/24/09. It said I would have to pay the $4,400.71 myself. I’ve never heard from Shared Solutions or Caremark again. So I assumed the issue was resolved. Then on 02/05/10, I received a bill, dated 02/01/10, for $4,264.80. The bill just came again dated 03/01/10.

Caremark charged me $81.71 for this order and will not credit my account this amount because the customer service representative advised it was not Caremark's error, and I will have to pay for this medication which I can't use, and don't have. Caremark received this medication back unopened. It used to be their policy that if the package was not opened, they would accept the medication back and credit my account. Now, I was informed, the policy changed, and because it was not their error, I would have to pay full price for the medication that was sent back.

I was never informed from Caremark in writing that this policy changed. The representative doesn't know when it changed. The policy is not on the website. The representative can't send it to me and advised me to write to their legal department. I did not write to their legal department but instead decided to write to you for help in this matter. Caremark will not allow me a first time credit etc.

They send me letters saying they've tried to contact us by phone and could not get in touch with us, so they cancel prescriptions which is so untrue. They sure contact me with no problem when they want money. They claimed that they tried contacting my doctor's office, which again is an outright lie as my doctor's office informs me that they never heard from Caremark. I'm so disgusted and sick and tired of dealing with them. Someone needs to sue the pants off of them with these many complaints out there. As long as no one does anything, they will continue their totally unacceptable practices. I cannot wait to find another job just to get rid of this place.

I went to my PCP at Manatee County Rural Health Services, Inc. Southeast and received the prescriptions from the doctor. Then I went to the pharmacy to have them filled. Caremark approved the Vyvance and denied the claim on Provigil. Please note that I have been taking both medications for over 2 years. Caremark has never denied a claim on the other medication.

Once a year, they do ask for a pre-approval from the doctor which I forgot about. I got the telephone number for the emergency appeal line. The doctor's office was obtaining the approval from Wachovia Bank, since Caremark was administering the prescription plan for them. On the appeal letter, I received from Caremark, the appeal would take 72 hours. It was well over 72 hours, and there's no response from Wachovia/Caremark.

I suffer from narcolepsy. Without this medication, I am lucky to stay awake 6 hours a day, and without it, I certainly can't work. It is also making it very hard on my relationship with my fiancee to deal with. Because of this, I am being kept from having any quality of life. I am on a limited income. This prescription costs well over $650/month in the drug store. I need help! Thanks to you.

So the last week of March, I called Caremark and my doctor and thought everything was fine, until I logged into my account on Caremark's website and my prescription was cancelled the first week of April 2009. We called Caremark to find out what was wrong, and they told us that the doctor did not write the prescription dispensing information the right way. So we called the doctor, and they resent the information to Caremark. This was now the first week of May 2009.

My husband's debit card was charged for the prescriptions, which is for 3 months' worth of both ** (Caremark did not have **). I watched the website everyday, and finally on May 14, 2009, my meds were shipped and they had put a tracking number to track it. I put the tracking number into the USPS website, and it showed that I could not track from their website. So I looked everywhere to find where I could track this number to no avail.

I waited for 2 weeks and tried the number everyday with the same results. We then called Caremark to find out where it was, and they told us they did not know and pretty much told us we were not telling the truth. We waited another week and no meds, and the tracking number still did not work. So we called Caremark again, and they said they would send out a new prescription asap and that if the other one arrived, to send them a blue card so that we would not be charged again. Now we have already paid them almost $58.00 for meds we have not ever received!

On June 3, 2009, I received an email, saying that they would not fill the prescription, because they needed the doctor to send them a new prescription. They said they had talked to the doctor, and she would not refill the prescription because I needed blood work. But I have not been able to take my meds consistently because of this huge mistake by Caremark.

We found out they did not ever talk to the doctor, because she only works 1 day a week at the local office. We have repeatedly called Caremark and the doctor's office to get this taken care of, but no one wants to help us. I refuse to pay Caremark another $58.00 for medications that are nowhere to be found. And since I have not been able to take my medications regularly, I will not go to the doctor for an appointment, just so she can ask why I have not been taking my meds.

I am so tired of the runaround with Caremark on this matter and my doctor's office too. But my main concern is Caremark. I don't think it is fair to deny someone their medications that they need, just because someone made a mistake.

I take this drug for rheumatoid arthritis that I have had since 1971. This crippling and deadly disease is not going to go away. The drug Humira is a miracle drug that keeps me from being in a wheelchair or bedridden. I don't believe Caremark has the right to decide how much of a drug I need to have a decent quality of life. I have been put through all the stress and bureaucracy I can handle. If I don't receive this medication, my R/A will go out of remission.

I have spoken with Caremark representatives, supervisors, care coordinators, my doctor's office and so far everyone says they don't know why I'm not getting my medication. I'm out of Humira at the present time. If I don't receive this soon, my R/A will come out of remission and I will start suffering severe, crippling pain. Before Caremark and now CVS Caremark took over our benefits program, I had no problem getting my medication from the local pharmacy. I know that Caremark is a large corporation and has a lot of shareholders, but I feel they should not be paid with the monies they save on me. Thank you for any help you can suggest. I don’t know where else to go.

The drug Humira is a miracle drug that keeps me from being in a wheelchair or bedridden. I don’t believe Caremark has the right to decide how much of a drug I need to have a decent quality of life. I have been put through all the stress and bureaucracy I can handle. If I don’t receive this medication, my RA will go out of remission. I have spoken with Caremark representatives, supervisors, care coordinators, my doctor’s office and so far everyone says they don’t know why I’m not getting my medication. Before Caremark and now CVS Caremark took over our benefits program, I had no problem getting my medication from the local pharmacy. I know that Caremark is a large corporation and has a lot of shareholders, but I feel they should not be paid with the monies they save on me. Thank you for any help you can suggest. I don’t know where else to go.

When looking at the Caremark website's "Check the cost of a prescription" feature, I put in the number of pills per day and did a search, and the cost came up to $40 for a 30 day supply from the drug store and $111 for a 90 day supply with mail order. I did another search to try to find the cost for mail order a one month supply but that did not come up, which was very shady. On the original order form it indicates that you should have your doctor write for a 90-day supply, but it does not state that you will have to pay a penalty over the cost at a drug store if you didn't. I've received no help when calling customer service, who sounded like she was just reading off of a script. I asked if I could I receive any kind of credit if I got the doctor to rewrite prescription for 90 days, and was told no. If you don't get 90-day supply, that's the cost - $30 over retail. I suppose I paid for the full cost of the drug - extremely deceptive practices.

So after many phone calls the Pharmacist calls back and says that the medication is at the Fed Ex shipping center and can be picked up before 5:00. I go to pick up the medication using the tracking number provided by Caremark and guess what? The package is not there but is in another town across the state because once again Caremark has made a mistake and sent the package to zip 97491. The Roseburg zip code is 97471. My wife is now 5 days late on a medication that is used to treat Hep C which must be taken on a regimen to continue fighting the virus for 1 year. Now we are 10 months into the treatment and cannot get the proper medication because Caremark cannot seem to ship at the right time or to the right address. This is totally unacceptable and must be fixed immediately.

Luckily for us the prescribing physician just did a viral load test and will be doing another one next week. If the viral load has increased I will be immediately contacting an attorney and filing lawsuit. This type of medication kills the weak virus first so by now at the 10 month mark any virus left is the most resistant so as you now if it returns it will be mutated to the point that it will not likely be able to be eradicated by any current treatment. It seems that the name of the business should be carelessmark as there is obviously no regard for the care of their patients as evidence not only by our experience but the thousands of people with similar complaints including those that can be found this website.

This has been stressful to me and my wife. I have had to take time off of work to deal with this issue and spend money on fuel and phone calls to try and get this resolved. The worst will be if my wifes virus returns mutated and cannot be cured. While this may not have happened yet the chances increase with every day that Caremark does not fulfill its obligation to its customers.

In June of 2008 when I requested a refill Caremark once again filled with generic after I had called them and asked them to put a notation in my records that the generic DID NOT work. I had to go thru an act of congress again to force them to finally send me brand. This has happened again this week (on 9/11/08. Again they decided they were going to send me generic. When I again had to call them I was told that my dr ok'd generic however my doctors office has assured me that they wrote the script and also called caremark and told them brand only.

I spoke with caremark, cancelled the generic order and actually after talking to 2 people in customer service I insisted on speaking to a pharmacist whose name was Dale. He also told me the same thing customer service had said. I asked him why he didn't see a note in my file NOT to send generic as it doesn't work for me and he said there was no such note. I had told someone on Wed in customer service when I cancelled that order to please place in my chart NOT to send generic but I guess they chose not to do as I had asked. Again my doctors office has tried to take care of this and again I have the generic medication being mailed to me. I cannot prove who is lying about this but clearly either my Doctor's office or Caremark is lying about the generic issue.

My blood pressure has risen drastically over this, it will get worse because I will be out of my brand name in about 10 days and will have to pay double to use a local pharmacy because obviously caremark can't get it right. I just want someone to be aware that if I have a heart attack or stroke because of medication issues that either my doctor or Caremark pharmacy need to be examined for their role in my health problems

Caremark claims they've never received them. We made sure the doctor had our ID, date of birth, names correct. We confirmed the fax numbers they sent them too. Everything checked out. Finally the doctor called in one much needed prescription on 9/2 --- it's been the only prescription received and filled. The doctor's office was on hold for 40 minutes and said they will not call in any more prescriptions because they can't take that long for just one prescription. After calling and emailing Caremark countless times, we were always just given the run around. It's always the doctor's fault.

One CSR actually said if the paperworks not correct, they throw them away. When I asked why I didn't call, he stumbled for an answer and said they couldn't verify correct contact information. Today I was fed up and finally demanded to talk to someone higher up, and got transferred to Lena in their customer resolution center. We'll see if that actually makes a difference. I'm not hopeful at this point. We're approaching full four weeks of not getting prescriptions filled correctly!

We've had to go to Walgreen's to refill the necessary heart medications, basically costing us 2-3 times the money just so that the prescriptions aren't interrupted. I don't know what's happened, but this year has been hellish trying to work with Caremark. I recommend to everyone with disputes to contact your local Better Business Bureau as well!

The $30 is the only economic damage, but screwing with my head is considerably more. My doctor and I spent over 2 years making this treatment plan work and some quack 800 miles away diagnoses my problem and changes the prescription. My condition requires 4 different, interactive drugs and they are not to be tampered with. Although I was never without the meds, the thought of it was and is very disconcerting. The condition my doctor and I remedied has been with me for over 50 years.

After a couple of days on the phone I was informed that since I didn't notify them of their error with in 30 days that they would keep my payment and not re-send my refill. I still needed my medication so I requested my next refill. They told me it was too soon and that I couldn't get my next refill for another month or so. Even though they acknowledge their delivery error and that I paid for but never received by previous medication.

They kept the $37 they withdrew from my bank account and I have been with out my medication for 5 weeks... so far.

Immediately phoned Carmark to report this outrageous supply of Eye Drops. Their reply was the Doctors pre- scription called for 8 refills & Drugs cannot be returned. I asked why they did'nt call us to confirm the order. Their answer was, They called the Doctors' office. The Doctors' had no record of that call.

I use Eye Drops for Spring Allergies , The bottle I had , lasted for 3 years. 2. Any competent Druggist would have known that 8 bottles is excessive & quested the use. This is Caremarks' mistake & I should get a refund.

We are retired on a fixed income & cannot afford to lose $150.00 for lack of good judgement.

The cost of the one prescription has jumped from $50.00 to $166.00 an increase of $116.00. If I had known this would happen, I wouldn't have transferred the presciption from Caremark to the local CVS.

2. A different example of the Caremarks quality of service it that they will publish a date on their website when a refill can be refilled. But, that date is not always accurate because they have cancelled several orders without notifing us. When this situation was finally resoved (it has happened several times this year), the medication was finally delivered but usually a week late. Caremark could not explain why this happens (it is always someone else's fault).

1. We paid for three tubes but only received two. 2. One of the medication was imitrex so my wife had to suffer several days with migraines until her medication arrived.

At this point in time I owe a balance of $166. I'm forced to order prescriptions in 3 month increments. I called in a prescription for Plavix the other night. I received a call the next day telling me they were holding my prescription until I sent them a payment, because filling the Plavix prescription would set me over the AT&T determined balance cap of $200 by $2.00. Over the years, this company has sent me the wrong insulin, sent me defective syringes (a bag had busted needles in it), sent prescriptions to my home address when they were specifically requested to send them to my work location, failed to return written prescriptions to me when they decide that they are not going to fill them, changed prescriptions marked DAW to generic without contacting my doctor (I checked with the doctor).

In the case of my parents, they called my mother & told her they were not going to fill her prescription because they didn't think she was taking it as she was supposed to and changed another one of her prescriptions without consulting with her doctor (she verified this with her doctor). They also called her doctor & asked them what her prognosis was for a certain condition (a violation of the privacy laws).

The new tactic is now claiming that they never talked to anyone from the Dr's office when the nurse has called in a prescription for a patient. They are also claiming that they never received the fax from the doctor's office even though the doctor's office has the fax receipt showing it was received. At one point in time Caremark refused to allow a prescription to be filled over the counter for my son, because it been filled over the counter twice. Despite the fact that the medication was a psychiatric prescription & not to be stopped without the direct supervision of a doctor, Caremark refused to allow it to be filled over the counter,

I now have to buy most of my diabetic supplies over the counter as needed. This takes money that could have gone to make payments on the outstanding bill owed to Caremark. If I can't afford the medication over the counter (i.e. the Plavix, not to mention the cholesterol meds) I do without. As stated I'm a diabetic (going on 44 years) w/a medicated stent. Not a good combination. Physically, I could be a walking time bomb, waiting for a heart attack to occur. I also have PAD, due to the long-term diabetes. Plavix could ease this or slow down the progression. I'm having to go back to my endocrinologist to see if the drug reps have dropped off any samples of the one type of insulin I'm on because Caremark won't send it if I have a balance too close to the cap & I can't afford to pay $80/bottle.

they refused to fax me of copy of the script which one person told me the doctor wrote brand name only. when i finally finished my prescription. i always remove the label and destroy it. when i removed the label which was marked synthroid tab0.075mg under the paper label was a label with the generic name on it NDC 0339-6350-11 SYNTHROID*(LEVOTHYROXINE SODIUM) 0.075 MG 90 TABLETS

i have this bottle and i don't know how this could happen someone made a major mistake and they are not taking responsiblity for this i am going to keep taking this further if i have to. after i found this i sent another letter to cvs caremark and pharmacy services senior vice president paul n. u. on july 29, 2008 i have not heard from them yet. i am also going to look into talking to an attorney because this is very serious.

i have went through a lot of mental depression because of all the calls to each representatives that i talked to some were not nice and treated me like i didn't know what i was talking about just because i am a senior citizen i shoud not have had to go through all this tension and aggravations. this could have been handled better i am still very upset with the problem they told me that my script said brand name and gave me a hard time and i know that my doctor never writes that on my scripts they more or less called my a liar i don't need this i hope to hear from you about this

Lots of time on the telephone with pharmacists that I can only assume are lying to me about hard copies and faxes. Borrowing and begging with other diabetics to get the insulin I need to cover my needs, and high blood sugar which leads to organ damage, trouble with vision and, unfortunately, amputation, (one leg's gone, I'm hoping to keep the other).

Earlier this year, I tried to call Caremark about a price and found out I was not in the system. After about 6 weeks and much stress and time calling, they finally got me back into the system. My mother had no problems up until now and got prescriptions filled regularly until this week. She tried to get one filled and found out she was no longer in the system. She asked me to call and I found out I was not in the system either. So, that makes twice this year I was dropped from the system. My mother had to pay full price, $75 for the prescription with a promise of a refund once she was back in the system. We are not back in yet.

This is causing me and my mother a lot of stress, wondering if we will need more meds that we cannot get without paying full price for. Being on Social Security, it makes it especially hard to have to pay full price when you were planning on using your prescription plan to get meds filled. I feel like once this year maybe was a fluke and understandable. But twice in about 6 months and then my elderly mother not being able to use her card is just unacceptable. What happens if I am sick or hospitalized and need important meds and cannot make phone calls to get back into a system that drops you several times a year. By the way, we never received any notice of any kind that we were being dropped from the system.

Having to pay full price for the meds because we were dropped from the rolls for no reason. Stess trying to get back on. Takes much time and many phone calls. Fear of not being able to get needed meds in the future if we are going to be dropped from the rolls several times a year as has already happened.

Who makes these decisions a real human being or a computer? My HR manager stepped in and contacted someone in the Sate of CT. Low and behold, I received my medication that same evening. But, only after going through extensive red tape. They said the State of CT does not allow for Aciphex.

I was untreated for over 30 days as a result of this. I also had to put out of pocket $189.00. Now I have to go for an endoscopy to see the extent of damage to my esophagus. I suffered from hoarse throat and emotional anguish. On top of having been diagnosed with a rare cancer, I was also denied treatment for over 30 days. How horrible is this?

I call Caremark to give them the information, and Tanya stated that she now had to call and confirm with company that I was indeed enrolled. So now I'm waiting another 24 hours to place an order for the drug. Also, I've had 2 different answers about how much Caremark is going to cover in this co-pay. I've heard 50%, I've heard 0% until I meet my deductible, nobody has a clear answer tehre.

Financially, it's going to cost me either $75, $700, or $1500. Those are huge gaps to have hanging out there. Figure it out, giant Pharmacy. Physically, the wait worsens my condition. Caremark is a business, remember that. They are open for profit (search the internet for some of their past actions, not pretty), and so far pretty unhelpful.

So I called Caremark. The representative could find no order. She discovers that Caremark cancelled my order stating the meds had been discontinued. Not true. My provider just faxed them in. During this time, I have had to go to a local pharmacy to obtain a refill of one of my meds because I was out. It cost me triple what it would have had I gotten it from Caremark. I now have to contact the Caremark fast start in the morning and my provider AGAIN. Then wait the eternity for my meds to arrive, that is if the order goes through the 3RD time. I am a nurse and have never seen anything so reprehensible. How can they continue to treat patients this way? My life is stressful enough without adding this to the burden.

I had to cut back on one of my meds from 1 2 times per day to one every other day, just to get through until my meds showed up (which they haven't yet). The meds I am on when stopped or decreased abruptly, cause aweful withdrawal symptoms. It affects my entire life. I paid triple what I would have if I had gotten my mail order like I was supposed to.

being bombarded with collection agency transmittal letters. stress level high.

The doctor wrote the script out for 1000 strips and he recieved 400 because she did not write the directions on using these or was misinterpeted as to test 4 times a day. The same for the lantus she wrote 9 vials and wrote down 53 units per day. Larry recieved 5 vials. Larry is a diabetic and in the past has recieved the right amount from caremark. This was a misrepresentation of the doctor, They said to get new scripts and I would have to pay again 398.00 for the right one and absorb the loss of the miswritten script. They would not call the doctor or try even send the right amount to larry.

Any professional would tell you that you cannot just stop taking a drug. weeks later, the drug still never arrived, and their customer service staff has no record of such an emergency of my drug being needed. do have the time or energy to gather up documentation from my doctor who worked with Caremark on this matter several weeks ago? the answer is NO. my mission now is to report that Caremark is incometent.

Caremark charged my credit card for over 1300.00 and will not reverse the charge.

I contacted customer service and they said the doctor had signed the dispense as directed. They did admit that they saw where I requested generic only but did not think they needed to contact me or the doctor to verify anything or to tell me this was not possible even though I had requested it. I asked them if I had been standing there and had requested that would they not have talked to me and said they or I need to contact the doctor to get it straight? They said it did not matter what I put in the special instructions box. I then said why does your form have that box to fill out and why did you pay attention to it last month when I wrote to put the prescription on hold? They even emailed me to say they had put it on hold so it mattered last month. Yet this month's instructions were totally ignored with no email. So beware if you deal with Caremark and have a problem, customer service could care less about the customer and will not help in anyway!

No business can ship a product without informing the customer of the price. I checked on their website daily, and they did not tell me the price until after they shipped it. Please investigate this, and do what is necessary to stop this unfair business practice. Thank you very much.

I spoke with my physician about the generic because last year they gave me a generic in a different prescription; and my body had a bad reaction to the generic, so my Dr. requested I stay on the brand name. I only have to pay $17.49 for the brand, and I don't understand why CareMark is trying to push everyone into the generics, especially when your body cannot tolerate them. I guess they are even making it harder for the pharmacies to obtain the brand names.

My doctor is concerned that a change from the Norvasc to the generic might affect my body like the generic of another medication did last year. It made me very ill. I was on Synthroid for about 8 years; and the CVS filled it with a generic, and my body could not handle it. Once I was put back on the Synthroid I started getting better in just a couple of days and continued to get better until I was back to where I should be.

However, Caremark didn't bother to have anyone pick-up my prescription until the following day. I was then informed that my order reached them too late to be applied to my 2007 deductible. Because Caremark refuses to refill my order under the 2007 calendar year, and I cannot afford to pay them $1200 for this medication, I will now have to abruptly stop taking this drug which can seriously affect my health or find someone to lend me the money. Even though I met their deadline for prescriptions, I would like to know if a company, such as Caremark, can make an arbitrary decision and change the definition of a calendar year? How can they refuse to fill prescriptions when they are actually received 3 days before December 31?

This prescription is insulin for diabetes and it has affected my health.

I ran out of medication for pain, taking numerous over the counter which is unsafe. I made extra trips to doctor to get prescriptions. I have the stress of headache of constantly calling Caremark and doctor to resolve issues. Stress has a direct affect on my health, fibromyalgia and neuropathy, in addition to high blood pressure.

They billed my company for the prescription, and me for a $22.00 co-pay.

Rx read:

Apply 10 pumps(12.5 grams) to skin once a day. Supply 90 days.

Medicine comes in sealed box of 2 bottles(75 grams each bottle) of pump medicine. Have had too many problems with Caremark cancelling Rx without ANY notice. This was last time without complaining to outside agency.


I will have have muscle wasting,impotence and decreased sexual desire, fatigue and loss of energy, mood

depression, regression of secondary sexual characteristics and osteoporosis. Hypogonadism is a risk factor for osteoporosis in men.

I am now starting to get chest pain and pain in my arms. I never thought I would have to put up with a lack of concern for another being. I was impressed because they brag about an award. CVS/Caremark Corporation Ranks Among Best in J.D. Power and Associates 2007 Retail Pharmacy Satisfaction Study (SM). Let the word out. If you value your life, stay away from Caremark.

I received the first 90 day supply, leaving three refills left on each of these four prescriptions. As problems have occurred with Caremark in the past, I photocopied the doctor's order forms for my records. The first 90 day supply was received, no problem. When I checked my on-line account with Caremark, the prescriptions were not shown.

After four emails to Customer Service, 1 hard copy letter to Caremark Research Team, and 1 hard copy letter to my health insurance carrier. These prescriptions still are not showing on-line.

Caremark originally told me there were no new or refill prescriptions. I had sent the prescription numbers, the date the first order waas filled 8/15/07, the prescribing doctor's name. They then told me I should register with them on-line, which I did a number of years ago. All replies from Caremark are standard or stock and do not apply to my situation. The National Association of Letter Carriers send me a standard letter starting off with Dear Sir or Madam and they were forwarding my letter to the appropriate department. I am still waiting to hear from the appropriate department.

In a few days I will be going back to my doctor. I suppose he will have to complete new prescription forms. My concern is where will the new prescription forms end up--being shredded? I am at my wit's end. Mistakes are made but usually when one contacts the business/company corrections are made. Not in my case. I am disappointed with Caremark certainly but most of all with the National Association of Letter Carriers Health Benefit Plan as they don't seem to be concerned about their members.

I thought this covered the 2 refills and called to confirmed. I discovered that because the script was filled out incorrectly, I was charged $92 for one. My co-pay at the drug store for the last 2 prescriptions was $40 which I had confirmed with Caremark before I filled it.

They refused to let me pay the co-pay of $40 instead, or send back the prescription unopened for a refund.

I take one medication that is a drug to be available and I have tried to order this medication for 2 years only to be told it is on backorder and not available but if you want to get it at the pharmacy within the network you can get a 30 day supply and pay over 400+ when I'm to get a 90 day supply as per our contract at $17.50 for the generic, Caremark has stated for 2 years that this is on backorder so after a year i called the maker and over 350,000 units of the medication were available for immediate shipment. When I stated this to the maker that caremark stated that they were on backorder I was told they were simply being dishonest as the problem was that Caremark simply would not pay what the maker charges other bulk pharmacys for the drug or simply did not want to carry the drug as supply was not a issue. This was true for the BRAND name drug also

Caremark was simply lying to its customers. I have had enough and have contacted a class action lawyer to start a class action lawsuit againt these frausters. Im trying to deal with massive pain and the fact that I must fight to get anything to help me out and Carmark rob's me to get relief from pain and hangs huge price tag's over my head leaving me with no other option then to pay them for something they state they will supply within a contract at much cheaper prices, My MD is outragged and is behind me in going after these people. If you want to get involved please contact me via email to get your story to see if a lawyer may be able to help us out if my time on earth will be enough to get these people to give do right by use.

We would never have purchased the vehicle had we known.

I live in Houston and the pharmacy is in San Antonio 3 hours away. The second time I ordered the same thing happened and still I got no call, I had to again call them.. They said they were sorry again someone should have called me. Today 9/13 I called them because I placed and order on 9/7/06 and asked for 2 day shipping because I was very low on my meds. They told me the cost of the two day shipping I accepted the cost and hung up.

Today is 9/13/06 at 6pm and my meds are still not here. So I called again. They said the person who placed the order did not set it up for 2 day delivery. Again they said they were sorry. I asked to speak to a supervisor who was no help and she said she was sorry. Who is running this operation? On 9/7 when I placed the last order one of my prescriptions had expired. They said they would call my doctor to get her approval. I was fine with that. My doctor's office approved it the next day on 9/8.

Today when I called Caremark and I inquired about the expired medication, they said they just got her approval TODAY, which I know to be a lie. So I again asked for 2 day shipping, they said ok. Then she explained it would take up to 5 days to pull this one prescription so it would be here in about 7-10 days. At this point I am angry and out of my meds. Now I will have to contact my doctor to call in a short term script for me at a drugstore until Caremark and deliver on my meds. The drugstore cost is much higher than my 90 script plan from Caremark. If I had another option on my insurance plan I would absolutely change vendors. This is the worst customer service I have ever had from a prescription company.

This company causes extra costs to me, up to $300+ due to their incompetency in their mail order dept. and I end up sick for a few days when I run out of medications when I should have had my refills by mail over 2 weeks ago. The same excuse is given when I call to get status of the order, we didn't get an order or we just received the order today.

In addition, this company was ready to ship me the wrong drugs. I caught this error before they were shipped by reviewing their website. The Caremark staff is either incredibily inconsiderate, stupid or mislead by management. I am angry before I ever call them because I know I will reach someone who can't provide service or support. When you ask to speak with a supervisor you are put on hold for an unreasonable amount of time. I have probably spent 8 hrs trying to get the right drugs shipped to me, then I have the frustration of trying to get them from USPS.

On Jan 25, 2006 my mothers' prescriptions were received by CareMark to be filled and delivered to her with in 10-14 days.

As of this complaint date of Feb 23, 2006 , they have not arrived. I have had numerous phone conversations with both the custumer service and their supervisors to find out where her medications are, with nothing but a we are sorry but....

Please also be advised that these prescriptions cannot be filled now through a local drug store as they are in the systems as being refilled to the time frame alloted (90 days worth). Consequently, as a diabetic, without her medications she just recently fell in her kitchen because of being without her medications.

Company is practicing medicine without a medical license

The next response was we never sent it in, but we were covered. December 20 we recived a form letter from Caremark dated December 8 and mailed December 17 that they were returning the prescriptions as we had no coverage. There were no prescriptions in the envelope. After hours on the phone and they susposedly searching they have not been found to date. I believe this in violation of the HIPAA law. Also, on this form was a credit card number, social security numbers, etc.

To continue with their incompetence, today, December 21 a representative called asking for my husband, they would not speak to me as he was the one that had submitted the prescriptions over the phone. When he called, they had a question regarding one of my prescriptions. This company is totally unorganized and incompetent. It should be called Carelessmark........and to prove that statement.......when this situation was mentioned to the rep.....she said, "Just go to the pharmacy and this won't happen." That also shows that they must make a lot more money when you do this.

They told me today that at this rate that means I would be taking 10 pills a day which disqualifies the script. They said that two pharmacists did the numbers and this is what they came up with, stating that I should have at least a month's supply left yet. If it's a three-months supply and it is written for 540 at an average of 30 days a month, this comes to 6 pills a day, which is just what the doctor had ordered.

I have had them refuse to fill prescriptions and return them to me. They call the doctor continuously and harrass her about the medications she has me on. It seems to me that when a person has a disease that is barely controlled by any meds, this company automatically takes it upon themselves as to whether they will will the prescription or not. Meanwhile I suffer.

They noted that I had gotten a prescription filled at a pharmacy other than them, I told them I had no choice as that was when they denied my meds and sent all my prescriptions back to me. I am forced to use this Caremark mail order due to my husband's insurance plan. At this point I am stuck ... I cannot get a prescription at a pharmacy as they deny it stating any chronic long-term medications MUST be filled by them. I could get the medications if I wanted to pay full price, but I am totally disabled and do not have the money to do so. I haven't worked in over two years.

In talking to them today I told them that they were taking away the very thing that keeps me at least within a tolerable pain level. I told them that a life lived like this is not worth living. It has been two months since I have even left the house due to the pain, left leg being totally numb and paraysis of my foot. I have a constant, aching, burning pain. I average maybe four hours of sleep a night and that is broken sleep. I can't stand anything to touch my left leg or foot, it is a painful sensation and causes my leg to spasm.

The pharmacy cares little about this. They make the ultimate dicision as to whether I will get my medication or not, even though the doctor goes to bat for me. I at this point feel as if I no longer have any option except to suffer the pain ... and what kind of life is that? Even with medication I don't have a good quality of life.

One giant, rich company calls the shots as to whether I will be a bit eased of pain or not. It all lies in Caremark's hands and there is noting I can do about it. Once again the little man loses. I only know that I can't and won't tolerate this pain much longer. I won't tolerate being made to feel like an addict. I have been an upstanding RN for many years, I don't even so much as drink. Now I am reduced to this.

The nurse said "Ok well let's just go ahead and call in another prescription so that it is right in the future." They said they were sorry but could not do this because they had just filled my prescription. They told her I could contact Caremark again if I had any more concerns. She relayed this to me sounding rather frustrated and saying this didn't really make sense to her. I called this same number for 2 days leaving messages and waiting for answers -- receiving no returned phone calls. I'm making this complaint because of my personal frustration but also I see by reading other complaints that I am not alone and there is a broader systemic problem within the Caremark organization.

Over the years, I have called SBC Connect, and SBC who is our company providing the insurance coverage. There is a tidy little game going on that they all blame the other two parties, and pass the buck and get nothing accomplished for the consumer. I was told to write "daw" on my prescriptions and then they could not change them. Then the new game was they were not sending generic, even thought I wrote on the order form to send generic if possible. So now instead of paying a $20 co pay, I am charged $95 on one, $53 on another and $186 on another. Then when I told them I don't want the non-generic drug, they tell me they can't return the medication, and I just have to pay the full price.

I have been without several of my medications for weeks while trying to figure out this problem. One is a circulation medication I have been without for months while I wait to get this problem fixed. My health is definitely affected by my continued problems with Caremark. My doctors are constantly aggravated with Caremark because of being hounded by them to change my prescriptions to something that costs SBC and Caremark less. My business is suffering from time lost by its owner working on Caremark Issues instead of business.

Caremark's response was, "Oh no, we talked to your doctor and the doctor agreed that you should be taking the medication on an "as-needed basis" rather than on a one-pill-per-day basis". I suggested if that was the case, they had some obligation to inform me of the change. They said, "No, that's your doctor's responsibility. We have no legal obligation to tell you." I then checked with my doctor who advised me that on two different occasions, Caremark attempted to get her to change my prescription, and on both occasions, she declined to make the change. She so advised Caremark by faxes dated September 30 and October 1, 2003.

I then wrote to Caremark and told them about my findings. I also told them that they owed me additional pills or money. A woman named Sheila called me on February 13, and in my absence told my wife that because it would be too difficult for me to reach her, she would call me back on February 16. Today, February 20, I still had not received a call back and so I called and attempted to reach Sheila. Caremark didn't know who Sheila was but advised me that my doctor had changed my prescription in January of 2004, not last Fall. I told the lady, I didn't believe her. Her response was, "Well you can choose who you believe." She then gave me a number to call for a higher level discussion. I called that number **, and could not reach anyone but was given the opportunity to leave a message. I left a message briefly describing the problem and asked for a call back.

I then called my doctor and was told there was no record in my file of a change in prescription in January of 2004. The only correspondence the doctor had in my file between her and Caremark were the copies of the faxes mentioned above, dated September 30 and October 1, 2003. Caremark still has not called me back, nor have they answered my two letters, dated January 31 and February 9, 2004.

I also sent copies of my correspondence to Allstate and today, received a letter from them saying that they would look into the matter and try to get back to me within 60 days. Isn't that wonderful treatment to a man who worked for them for over 28 years? If that's being in "Good Hands," I wonder who poked holes in their hands.

I'm going crazy trying to get someone at this company to help me get registered so I can use the on-line service. If it is never going to work they should stop advertising it. All their phone messages say they are concerned about customer service. Right - they are real concerned about customer service. There is no CARE in CAREMARK.

I could not find a lawyer to pursue the issue and Caremark/SBC did nothing but point the finger at each other. It was even stated there was no "standard of treatment" which was the reason for their exclusion. Effective October 2003, HIV meds were on the Formulary. There was no prior notification that this would occur. I placed my last order for 2003 at the end of September. As of this date, Caremark is still saying that I owe them for past prescriptions.

2) In addition, Caremark includes an unnecessary tag/label in each prescription packet that includes name, social security # and other private information AND this tag is in the same packet that is delivered without a signature and left unattended in hallways, by doorways, etc. (as opposed to being delivered in a secure mailbox or to a live person).

The potential economic damage is great to the individual (ID THEFT) and to the wider society (stolen prescription drug medications. Can be stolen and USED by unlawful holders)

I take my prescriptions to the post office because of the fear of someone stealing it out of my mailbox. They sent me medicine that had made me throw up blood, because of my ulcers. After being notified by phone, doctor's signing prescription dispense as written and again on the forms we send in, it has a place for drug allergies and health conditions. On this form that I sent off for my 540 pills of Vicodin, I wrote that "I could not tolerate the generic brand of Vicodin that they sent me in June, because they made me throw up blood after 2 weeks of use." However that I could handle the Watson brand, Loratabs and brand name vicodin. I also put that I was allergic to aspirin and that I have bleeding ulcers. I put what the doctor told me.

He also told me to call before I mailed the prescription in. He also wrote me a prescription of 60 Loratabs to take to my local pharmacy to get filled until I get my mail-in order, which I refilled again on Aug 28th. But I had to call Caremark first to notify them about my stomach problems.

My Loratabs ran out on Sept. 8th and I received my mail-in order on Sept. 15th. But when I opened the package, Caremark had sent me the generic Vicodin brand again, the brand that made me throw up blood after being notified what they had done to me. I called them the same day and they said they would have it taken care of by Wednesday.

They sent FedEx to come to my house to get the generic vicodin Tuesday at approx. 3:30pm. Wednesday came and no medicine so I called them and they said they could not send them until they get the generic Vicodin. I checked the tracking number from the shipping ticket from FedEx on the internet before I called them and it said the medicine arrived at their dock at 7:30 am Wed. so I told them it was there and they said they would check and call me back. They call back 30 to 45 minutes stating that the new prescription had not arrived from the doctor's office because FedEx didn't pick it up Tuesday. But they made sure to come by my house to get the medicine Tuesday.

I told them I was not paying for it and hung up. I call them back 15 minutes later and told them to put it on my MasterCard because I needed the medicine because I was in great pain and been out since Sept the 8th, she said they would ship it right out. It is now Sunday and the Caremark website states that the order is still being processed.

I have sent several emails telling them about the pain that I am in. They have not offered calling a local pharmacy for me to pick up some medicine to last me until my order comes. Also other times they have approved for me to go to my doctor to get another prescription written due to their slowness. But I have to set up an appointment, drive out of town and pay the doctor money. Where are they saving me money?

I am in chronic pain and been on disability since Jan 2001. Had neck surgery last August and need another again on my neck. I have had ten surgeries to my left median nerve, where the nerve was severed when a stick went through my left wrist and the last doctor that operated informed me that the nerve was damaged so bad that I would have severe pain for the rest of my life.

I think that something needs to be done to Caremark before they hurt someone else, not just me.