CVS Caremark Reviews

They do an ok job but they need to improve the free mail to you scripts. What the app and website says and the people in the store say are not the same.

There’s is a CVS in almost every corner. I get my prescriptions there and they get filled relatively quickly. The coupons are the best. There is always a discount to be had.

Convenient to my house, drive up for prescriptions and Virus testing. Get my flu, Pneumonia and Shingle shots there. And of course they keep track of my prescriptions and I am able to pick up outside.

They have the best, the most helpful and the most responsive pharmacist. You can always trust them. They even help with over the counter meds. They give the best shots I have ever taken.

I wish that there were more locations and drive through locations but the pricing is fair and there is always good customer service.

It's close by where I live, within walking distance. They have great prices and very helpful deals like every so often they have a 40% off one item bought in store or online.

The Pharmacist is very knowledgeable and helpful. The problem I have is CVS does not have enough people in the VERY busy pharmacy. It's tough stay in a long line when you're not well.

We are a military combat veteran and the VA said that CVS and other pharmacies would provide a flu shot for free. We went to CVS and received our flu shot without any issues.

I love the way they help me when I go and I need help...Friendly and polite employees... I feel safe the way they have it set up for customers.

I have used CVS for many years now for my many prescriptions and have never had any issues. I use the website for my refills and it's been seamless and real-time info on the website.

CVS is my pharmacy of choice. I just left there 15 minutes ago, and came home delighted that I saved $9.75 off of my $33.00!

The pharmacy and pharmacist at my CVS are very good. I get help through the app with managing my prescriptions. If I have questions, the pharmacy staff are there to help. I have no complaints.

I would like to say if you ever get injured and take a prescription for any type of pain medication you will be treated horribly and asked to jump through hoops to get your medication while you're in pain.

Great place for me to get my many meds! I'm sure it's because someone thought that CVS and Aetna are a great vertical enterprise is to be congratulated! My meds went from $165+ to $0, my local CVS is great.

Most of the time they are fairly efficient. The waits can be extremely long at times but this has improved lately. I don't feel as though I have any kind of relationship with any pharmacist there.

When you buy or have prescription drug that you will pick up, they are very attentive to every details and very fast. No long waiting.

My experience with CVS is the best the pharmacist knows me by name. She will call and check on me and see how l am doing and also see if. Need anything let me know when my prescriptions are getting.

I have used this pharmacy for almost as long as I have lived in this state which is 23 years and I am satisfied or I would not stay.

Most of the products on the shelf are the "CVS Brand", not the brand name items. Other stores carry more of a variety of brands to choose from. Also, CVS shelves are NOT stocked very well.

We use NeedyMeds as a discount card at pharmacies. When we checked their pricing, we found that CVS consistently had lower prices than Walgreen's by a considerable margin.

Employees are always cheerful and helpful, prescriptions are filled on time and the pharmacist is available for questions. Received the flu shot last week, the process was well managed and safe.

I deal with CVS out of habit at this point. I started with them initially because of location from home and office. I think they are on the high side however; the convenience of location means a lot.

I love the deals and sales they have. The staff is extremely helpful and personable. I appreciate the quality of the products and like the conveniences the pharmacy offers like flu shots.

CVS meets all of my needs. The pharmacist is very professional and helpful. There is a person greeting everyone as soon as entering the store. The people want to help you and they go the extra mile.

The pharmacy for most CVS locations are very professional and provide excellent customer service. The Fayetteville, Tn CVS pharmacy needs improvement.

CVS is the closest pharmacy to me, but I also find it superior to others in my area. They have a good selection, fast pharmacy, and very helpful employees. I find the store to be well organized.

The technicians know me well and my doctors and both insurance companies that I use. They know the shortcuts to get approval and always greet me with a smile.

CVS is a great pharmacy, but 1 bad employee can change your whole experience. And their prices are usually a little higher than other places.

Overall, CVS rates fine in my book. Would have given them a higher grade if they can only work out delivery of my meds. Should be delivered not picked up.

Find everything from food to prescription so makes it a one stop trip. Personnel are always helpful. Prices are good and their coupons are great.

They are considerate, very helpful, answer questions. I love the fact that they deliver, no matter where you are staying. Very thankful that I can depend on them.

I have CVS setup as my automatic pharmacy. The one near my house is 24 hours because it's close to a hospital. I like the added coupons as a rewards member and I use them often. I shop there for deals.

I order my medications from CVS and have them on auto delivery. It's been such a help not having to worry about refills, standing in line to pick them up. They auto refill and are mailed to me before.

Excellent Customer Service, calls for refills & pick ups with reminders. Courteous & have emergency meds when there are issues with the script. Fast, convenient, careful, 24-hrs.

CVS has been filling my prescriptions for a few years now and I am always very satisfied with their service, especially when it comes to notifying me effectively when they are ready.

I really love my local CVS. I'm always treated with a smile and hello. Whenever I have a question or need help finding something someone is always available.

Cvs is second nature, it's reassuring knowing it's right around the corner. You can go in. Pick up your prescription or over the counter, plus just about whatever you need and be out in a flash.

My CVS pharmacy is always mindful of my medicine needs and keeps me informed on the need to refill a prescription. I am always notified when my medicine is ready.

CVS is a very nice and friendly store. BUT they seem to have problem getting scrips ready in a timely manner and are out of what I need too often.

Blue Cross uses CVS for their by mail Rx service. I don't use it and buy locally because CVS sent me the wrong dosages several times or none at all or once even another drug. Complaints are ignored.

Pharmacy personnel are always friendly and know what they are doing in serving your needs. If a line begins to form, additional people always jump in to assist, hence limiting wait times!

There is no mystery to the prescription process. I don't get many medications, as I am a healthy middle aged adult. The doctors usually send a script and I receive calls or texts when it's ready.

They are very good. They keep on top of any refills so I don't have to. Only complaint is that when you call the pharmacy you are placed on hold for way too long.

Their pharmacist offer get insight into your care side effects in an open channel whenever you have more questions or concerns that weren't addressed initially. I find that they are instructed well.

CVS and CVS Caremark keep me posted regarding my prescriptions. The company makes it is to know when my meds are to be filled and if they are current. Also, the local staff are friend.

I just started a new Medicare Advantage and CVS was one of the pharmacies I was instructed to use for my new plan. They were so helpful with all my medications. If they didn't have said medicine t

CVS has most of the OTC items we need; however you have to shop smart, as some of their items are considerably more than other stores. We do use them frequently as we use their 30-40% off coupons.

I cannot describe my whole experience with CVS except I'm still there since almost more than 20 years more or less. Me and my wife were happy with the attention & performance with this people.

The CVS store in Scotts Valley is run extremely poor and orly. The cashiers & Manager are very rude and do NOT try to help at all.

I'm no longer a fan, they have gotten too big. Used to love to go, out my card in the machine, get a bunch of coupons and buy. This past winter I needed a raised seat for my dad while was post OP.

I love going to my local CVS for my Meds. The pharmacists are very helpful, and professional. I just wish that location had more help in that area. The wait is too long and with this Covid19 problem people

I have used CVS Caremark for my prescriptions for the last 6 years. In the last 2 years it has become a nightmare. My husband gave up on it last year and I am done! The site is either not available, does not recognize me and consumer help can't fix it. I have to change my log-in every time I try to order and even that doesn't work. I have spent hours on the phone trying to get in. I will now use the local pharmacy. It was so much easier to be able to track my many medications and their refill dates online but if Caremark doesn't up their game we seniors will resort to other means. So much for being consumer friendly.

I have gotten such great deals at this chain over the years with percent off deals and other store coupons, Never have I found better than here.

I like everything about them except I often have questions for the pharmacists about meds and they're generally rude and don't want to help at all! They give info that conflicts w/ Dr's orders.

CVS keeps you informed of prescriptions and sends reminders monthly, and they try and they try and beat their competitors' prices...

I switched to CVS Pharmacy and I am glad that I did the pharmacists are great. They help you with not only your medications but helping you find over-the-counter things as well. I recommend them always.

They have been very consistent filling prescriptions and have been super helpful with any questions I have asked. Their staff is always very friendly and knowledgeable. Never been to a better place.

I use CVS Caremark for a single prescription. I like that I get a 3 month supply at a time at a discounted price. The medicine is ordered online and mailed out in a timely manner.

My employer has forced all employees to use this neglectful company. I have always opted out of mail order because I am on important medications that I must take without any gaps. I was paying a local pharmacy and local CVS until I got really sick BECAUSE OF THE JOB CONDITIONS/UNPROFESSIONALISM and have to stay on a budget. It's better to pay more and get medications than to not receive any medication and end up in the hospital or morgue. Hopefully, I dont end up in either place.

CVS has generally been very accommodating, however, I am disturbed that they now allow shoppers WITHOUT face masks inside. As a result of this, I am planning to change my pharmacy.

The pharmacists are efficient and very helpful. The assistants are polite and cordial. The stores have a excellent layout, very clean. No waiting for prescription. Pricing is competitive.

This company is completely incompetent. They are out of state and really unable to help during a need for emergent medications. And their customer service is non-existent.

CVS has a little more of everything than other drug stores. Prices are good. People are friendly. Pharmacy is a little too busy and hard to reach on the phone.

I use CVS for my mail in prescriptions with my insurance. They do a very good job sending them to me and keeping track of everything.

I have mail order thru CVS Caremark and it is great. Never have to worry about running out of my medicine and I never have to contact my dr for refills. It is taken care of. This is a great service.

They are all very friendly and helpful with good ideas to save money! I love the fact that they mail the regular medications I take, with no charge to me. They have quality company products + sales.

I have been using the same pharmacy for many years. They know me by sight. They search for coupons if rx costs are high. They are always helpful.

They let you “customize” levels of communication but it’s either ALL kinds of calls—important re your rx’s or not—or none at all. I hate dealing w/ them and avoid giving them my business.

CVS Pharmacy is my favorite store. I love the pharmacist. They are wonderful. They help with everything. If my prescriptions don't have a refill they call the doctor and everything else.

Thankfully, the overall experience with CVS has been quite a pleasant one. I would say, personally, they are prompt and accurate in their service and quality of work and dedication.

CVS Caremark has grossly discriminated against a disabled palliative care patient and is 100% responsible for the pain and suffering this patient has endured.

I like CVS. They are always very helpful when it comes to meds I might need for medical needs not covered by my Prescription Meds and which they always text me to make me aware of availability.

Coupons and discounts make CVS affordable for nonprescription items. But coupons expire too quickly. Local CVS has empty shelves a lot and coupons can't be used for online orders which is irritating.

Pharmacist necessary to pick up some medications is not always there and takes a 2 hour lunch break which is when a lot of people have time to come pick up medications.

Refill my meds online, receive notices that they are due for renewal, then sent and I pick them up in my mailbox in a couple of days. Great service!

The auto-fill feature can be spotty, but the pharmacist is very helpful, and I love the send by mail feature even though it is filled locally.

I especially like the way they remind me when it's time to get a medication. Often I drop off a prescription as soon as I receive it even though it's not due as I don't want to lose it.

CVS is great with customer service but awful at answering the phone. I've waited for almost an hour on hold when I've called to check on medication. But have some of the friendliness people working.

I use CVS Caremark mail order pharmacy and have been pleased so far. In store pharmacy is not as dependable unless it is a reorder. But I still use them.

CVS is a very good pharmacy. They are very fast on filling prescriptions and they automatically fill my prescriptions every 90 days without me calling them.

Auto refill is great. I don't have to be concerned about when I need to reorder a prescription. They send a reminder shortly before the refill date. This gives a person time to cancel if necessary.

I generally use CVS online. Orders are shipped promptly and complete. Store experience also very positive. Did my flu shot and pneumo-vac there last year.

CVS is nationwide and their database is connected across all stores. They will contact your doctor directly when issues arise, simplifying things for the customer.

CVS is nearby, nice employees. Rite Aid just fired a manager for defending herself after a moron customer pushed her into a glass case because she asked him to wear a mask.

There is a variety of household goods and beauty products available. You can get food, toilet tissue and vitamins all while waiting for a prescription. I have even found trendy clothing.

With the Extra Care Card I save money every time I shop at CVS. My family has a lot of care needs, so I am there often. Staff is always helpful.

CVS is conveniently located by my house. It usually has almost all the things that I need. And when in a pinch for grocery items they even carry those or office supplies.

Great service... Always helpful staff and no long waiting line. Treat you with respect and dignity. Your prescriptions are quickly fill. Got my flu shot for them this year and the process was simple.

I usually have an issue with my insurance company and the price that CVS wants to charge me. I also have to wait a very long time at CVS. I have started going to a different pharmacy because of this.

They have always been willing to "bend over backwards" to be helpful even when I was my error that caused a delay or a problem. The staffing has always been adequate, knowledgeable and cheerful.

Their mobile app experience is really good and accurate when you take a pic of your medication and it's ready same day. The store has a variety of products for both home and medicine.

I switched a Rx to CVS because they had the brand med. I am very pleased with their ability to tech ability to track refills, Rx status through-out cycle & reminders. 90 days supply is great.

The pharmacists at my Target/CVS are very knowledgeable about their medications, patient with customer questions and concerned about customer safety. They know my name, and have helped me save money.

CVS has caring people who try to help you with taking care of your health. Just got my flu shot quick and easy, never felt a thing, no problems. Can order my prescriptions on the phone.

I can say I actually love CVS. Many locations and my cvs card has earned me extra bucks to spend how I choose with the exception of liquor. I have many prescriptions and they are automatically refilled.

CVS employees have been very helpful and the pharmacy carries most of the meds I use. Their own brand is also competitive with name brands.

We have been using the local CVS now for about five years. Switched from a local pharmacy that never seemed to have the meds we needed in stock, always "We'll have that for you in about three days".

We have gone to many pharmacies in our lives. I have to say that CVS, has been the best one, so far. They make it a point to get to know you and know your needs.

My prescription is always ready by the time the automated system tells me it will - That's very helpful. I get great service from the Smith's Pharmacy where I get my prescriptions.

I really enjoy shopping in-store CVS as they've added lots of new artisan products, they have an excellent loyalty program with great discounts, customer service is always helpful and there to assist.

Great place to buy medicines, always on time, lot of reminders for prescriptions and pharmacist always ready to explain the medicines.

The coupons are the best, you can stack as many as 3. Also, the pharmacy is quick and thorough, also the app everything is there - the ad, coupons, and reward money.

CVS is a convenient pharmacy near my home. Pharmacists and pharmacy techs are always pleasant, helpful and professional. They are always willing to help. Great group.

When switching to CVS I immediately seen a difference. Greeted when I walked in and now I never wait for my scripts. They call and let me know they're ready and also call my doctor when needed.

Once I received authorization from my insurance company, the original pharmacy I was dealing with had to transfer my prescription to CVS Specialty Pharmacy. After a week of not hearing about my prescription, I called my original pharmacy and was told it was transferred to CVS, and that they were supposed to have called to inform me and get my info. Did not hear from them in a week so I contacted them. once on the phone with someone giving them all my info for an hour and a half. Half an hour after I got off the phone, I received a message from CVS stating I had to enroll. So, I called them back, only to be on hold for nearly 2 hours, only to give up without speaking to anyone. I then received another message from them, immediately called back, and was on hold for another hour without speaking to anyone.

Spent a total of 1 hour 45 minutes trying to get a preferred pharmacy located and drug exception addressed. Finally gave up!! I may get a response in 72 hours regarding the drug exception. Transferred randomly to a number of agents. The pharmacy locator to identify only preferred pharmacies does not work as it provided me a total of 97 rather than the correct, preferred 5 pharmacies. I will not renew my coverage in 2021.

I had to type this review out again because the site logged me out. I just called CVS Caremark to tell them how I felt. The one star was for getting someone on the phone quickly and the lady on the other end of the line who was nice. This company is unethical and irresponsible. I do not appreciate a company who spoofs the number of the local CVS Pharmacy to call me from a call center in India to tell me that "I'm calling to change your prescriptions to a 90-day supply, okay?" No, I responded, I won't be changing my prescriptions to a 90-day supply. I do not need a 90-day supply, nor do I have the money to pay for such a large order right now.

Do not use this co. They are incompetent and when they change your drug they do not tell you that you need a pre authurization to get the new drug even when they change you to it. Stay away from this co. They suck!

My name is David **. I am at a loss of who to speak to at this point regarding a major problem between patients and CVS Specialty Pharmacy. I am going to try my best to explain this situation as quickly as I can. Monday 31st alone I have been on hold for over 4.5 hours and have spoken to 7 different people in one day. None of which have resolved a mistake that they made. I am now on the phone on hold as we speak with an associate. August 17th - I started a new medication called **. A very important medication. This medication prescription was given to CVS Speciality around the 17th. I spoke with someone on the 17th and set up my card to pay for any co-pay. August 19th - I waited a few days and heard nothing. I then called back and was told they had issues with my doctors. Yet, my doctor called the same pharmacy 3 times in one day and all 3 times they told him there were no issues.

I have been pretty much forced to use the mail order service. If I have my prescription filled at a retail pharmacy my copayment is $727.00. If I have it filled through the mail order service the cost is $90.00. I have been getting the same prescription filled every ninety days for many, many years. On one occasion my prescription was received on a Monday and delivered to me on Friday of the same week. That is the only time I have received my prescription without going through the nightmare of at least 12-15 hours on the telephone and weeks before the prescription is finally delivered.

Medication was changed on the "formulary" and no longer available even though my husband had approval through June 2021. Told the pharmacy we needed another Prior Authorization; when I called CVS Caremark they told me my husband's Dr. needed to file an appeal. They claim they did not tell the pharmacy we needed another Prior Authorization. There was no notification by mail, email, or text prior to any denial.

NO ONE at CVS Specialty Pharmacy knows what they are doing. I cannot even understand most representatives that I encounter because they are not proficient in English. This is a Big Pharma rip off company that you should avoid if at all possible. You could die waiting for your medication because it's ALL about the MONEY and nothing else. They disgust me.

ZERO STARS - CAREMARK MAIL ORDER IS THE WORST!!! These clowns will kill someone, if they haven't already, through incompetence and sheer stupidity. My physician's office had to call Caremark and ask for an override for the inhaler for my SEVERE ASTHMA. After 2 refills of 30 days supply, my insurance asks for a 90 day supply either thru Caremark mail order -OR- to pick up at CVS pharmacy (or they will mail via USPS). FYI: if I run out of my medication, I wind up in the hospital ... a VERY BAD place to be during the pandemic. My physician's office approved my 90 day supply, then Caremark promptly denied it as being "too early" to fill, 35 DAYS after my last 30 day supply was filled (I always ask for refills BEFORE I'm out). My physician's office then was forced to call Caremark to ask for an override, as their computers don't track how many days supply, which is ridiculous and unacceptable.

Placed 3 orders via CVS.com and had a problem every time. The 2nd order took 2 1/2 weeks before it showed up and now this 3rd order has been sitting in their system for 10 days and has not even been processed, packed, or shipped. I called CVS.com after getting no order updates via email only to be treated like absolute garbage by several reps. They refuse to tell me when the order will ship (keep in mind it's been 10 DAYS since I originally placed the order) and they will not allow me to cancel despite them confirming the order has NOT shipped! The last lady I spoke with literally yelled at me saying "IF YOU DONT LIKE THE ANSWERS I AM GIVING YOU THEN CALL BACK AND TALK TO SOMEONE ELSE!" I can't imagine how people who are sick and dealing with serious health conditions are being treated. This company has forgotten that they are in the HEALTHCARE industry and CARE is apart of that!

In mid-June, someone from CVS Specialty decided that although I had paid $1811 in January and another $575 in February, s/he would transmit to my health insurance carrier that I had NOT met my out-of-pocket or deductible for 2020. I received NO notification of this until I had to pay out-of-pocket (having zeroed out my HSA) in February) for meds.

Doctor sent in script for **..diagnosis psoriasis vulgaris. Caremark denied cause they used medical name not common name, plaque psoriasis. Doctor sent in clicking other and typed in plaque psoriasis. Denied again for clicking other not box a. Only have 2 chances. Go through Aetna teladoc..caremark teladoc aetna.specialty it's all the same company.

I had to use my mail order pharmacy and needed the medicine as soon as possible and told Cvs that. I also paid them on Monday for an overnight delivery. It is now Wed and not one person from cvs called me to explain there was a problem holding up my prescription. I made 4 calls to them already and it's 10am only. They didn't even have the decency to email me regarding the holdup. I am so upset that this has become such a project and is not fair to the doctors, patients and their staff as I am sure they understaff their pharmacy to make more money. Another problem in our country... money hungry people who lost compassion for society.

It took Cigna and CVS Caremark 2 weeks to process my COBRA before I could get benefits. My wife and I ran out of prescription meds and were forced to pay full price - over $1,000. CVS Caremark assured us we could get reimbursed once the COBRA was processed. We filled out and mailed the refund form and all required documentation. Today I got a refund of $266. They claim the remaining $800 or so isn't refundable. That's a load of hogwash. These drugs, under my coverage, should have cost around $65. My COBRA is supposed to provide me the exact same coverage as I had before being laid off. So I expect to pay $65.

CVS Caremark requires you to use their mail pharmacy or cvs for your prescriptions. They also are dictating that my prescription have to be a 90 supply. Now there are several issues with this. One their mail system is ludicrous and unreliable. Two how are they allowed to dictate what pharmacy I use? The cvs here where I live is more expensive than any pharmacy in town and is slow and unreliable and "loses or forgets" to fill prescriptions (I've watched my mother and step father have to deal with this for years). Three 90 supplies only.... I'm severely bipolar and take a mood stabilizer or antipsychotic to be specific. The issue is the dosage is adjusted frequently and we're still trying to find which one works best. So how am I supposed to do a 90 day supply?

I was on the phone for one hour and 35 mins to get an address to mail in my form for payment. I have never experienced such stupidity in my entire life. Passed me from person to person, department to department. Unreal, I am sure that there are people in this world in this day and time of pandemic and riots that are capable of finding an address under one hour 35 minutes.

CVS Caremark has continuously proven to be the most enraging and inept company I have ever worked with. I have never written a review for a company and I know all insurance companies have issues but this one takes the cake. This is a company dealing with life saving medications and they show zero interest in the customer/patient. Every avenue of communication is a failure. If you call there are long hold times and when you do finally get through to someone they don't help. If you send messages through their website you get half answers and zero empathy or apology with a handful of excuses and run around.

CVS Speciality Pharmacy took 10 months to try to approve a prescription for Orthvisc (knee shots) and then failed to follow up with the doctor's office so that the approved prescription could be shipped. It appears that they are extremely disorganized and cannot figure out how to fill prescriptions in a timely manner.

I waited 15 days for my last order and ran out, I called to check on my rx only to be treated rudely by the most unprofessional and argumentative person I have ever dealt with. Repeatedly talked over me. When she continued I asked for a supervisor and she placed me on hold for 20 minutes and then hung up. This woman does not belong in any customer service position and Caremark seems to condone it. I followed up with emails and calls to caremark and Wellcare but never received one response. Worst customer service experience ever. So no!!! I won't Be using a service who doesn't appreciate or take care of a senior veteran during a stay at home pandemic. Local Weise pharmacy treats me with respect, I have to visit store but they are polite and fast.

My company recently switched providers again with the new year whose mail order pharmacy is CVS Caremark and just like my previous mail order pharmacy they are awful. I've been taking a particular medication for the last five years as a result of a lung transplant, and I already had a 90 mail order prescription on file for this medication. However when I recently tried to fill it, they refused to because they said it needs a pre authorization because of COVID.

CVS Caremark has illogical rules that are harmful to patients. Their service line is impossible for elderly patients to navigate. CVS has a 194 billion dollar net profit and yet Caremark refuses to pay for brand medications. Their motto and customer service commitment is a farce. The policies in place do not allow for responsible or humane patient care.

My agent suggested CVS Caremark because my old script company doubled rates. I will only say, you get what you pay for. I realize working with the public can be difficult, however, cvs Caremark is the worst company in any type of business I have ever dealt with, truly, ANY TYPE OF BUSINESS, horrible. Do yourself a favor, spend a little more and receive much more.

Due to a change in insurance in February 2020, I'm forced to use Caremark Pharmacies, and I've had nothing but problems. The pharmacy technicians are rude, my refill requests have gone to the wrong doctor, for one month I continued to have coverage with my previous policy yet Bi-Mart (Caremark pharmacy) refused to bill both insurances, and all but one of my medications were changed to a different generic of terrible quality.

My doctor turned in a prescription to Aetna CVS Caremark. Aetna call me and tells me ** and ** is $280 for a 90 day supply. I spend 2-3 hours on the phone trying to get the price reduced. It should cost much less. I refuse the prescription. I have my Dr. call it into Costco and pay about $15 for both. About a week later I call CVS Caremark for Aetna. The representative says an error was made and now there is no cost to me to order it. My point is if I paid it I would never receive a refund. Also, had I not called, CVS Caremark would never inform me of the error. You pay for medicare and secondary insurance and they still take advantage of senior citizens on fixed incomes.

Due to Covid I am trying to stay home and get RX delivery. Called CVS about March 30 and they did not do free delivery & said I had to use Caremark. Ordered with Caremark. 1st problem one medication not on formulary. OK skip it. Other 3 would come in 2-5 days. Next day delivery date postponed again. Every day delivery date postponed. Still in process. NEVER processed. Called today after almost 2 weeks. Said I had to pay for it. I reminded them I gave credit card number more than a week ago. "Oh, didn't know why it was held up." I said, "CANCEL the whole thing." By now my local CVS delivers and I will call my doctor to call RX to them. Spent almost 10 days calling Caremark and all I got was excuses but no medications. Now I am totally out of my BP medications among others. DO NOT USE CAREMARK!

As a 69 year old woman attempting to honor the Covid 19 directives to stay home and to avoid a 60 mile RT drive to the nearest Walgreens pharmacy, I registered online with CVS Caremark mail delivery to transfer my current RXs to them from Walgreens and request refills to my home. Once registered with CVS I placed refill requests for 3 of 4 medications eligible for refill on 4/1 and transferred the fourth for auto refill on 4/8/20.

I would give negative stars if I could. My wife switched her Part D coverage to Wellcare, which uses CVS Caremark as its pharmacy. Our first order for 5 meds was completely botched. It sat there there unshipped for 6 days until we finally called. We spent over 2 hours on the phone speaking to 4 people. Each one gave us a different explanation of why the order was held and what had to be done. We also received multiple emails requesting that we verify the payment method, even though the customer service people on the phone told us the payment was all set. Over a week after placing the order, they finally shipped 3 out of the 5 meds. We found an excellent local in-network pharmacy that was able to cancel the order for the remaining 2 meds and filled them themselves. Do not use this provider or Wellcare insurance under any circumstances.

The medication my husband has to have are anti rejection due to. The order many times isn’t shipped when I’m told it will be so I call and I’m told it’s waiting to be approved and should be in a few days or so. Then no meds. Same ordeal. Without these medications he will die. I shouldn’t have to make three requests for one refill. If they have a delay they should at least let me know. The one time I questioned a payment amount a lady raised her voice and very rudely told me her job was to get meds out to people not to see about insurance. I have a new pharmacy.

1st Experience... Placed order with "$0.00" cost. Less 24 hrs later I checked on the status of my order & cost is now "200.00+" and my credit card had already been billed. Immediately contacted Caremark. Instructed them to not ship and was told it was too late, my Rx order had already shipped. Tracking number showed they had only generated a shipping label and the Rx order never shipped until the following day.

Processed Prescriptions and ran them on my credit card without my permission. Started receiving them in the mail without ordering them. Plus all the bottles of medicine came unsealed! Who doesn't seal their medicine nowadays? Called to complain and they stated that they did nothing wrong, that they transferred my medication over from a different company and it is their policy to automatically fill all 1st time Prescriptions that are transferred over from another company whether the customer needs them or not! Whaaat? Refused to take meds back or refund charges. Also said they don't seal medicine bottles as a company policy! Waaat? These people still live in the stone age! I refuse to do business with them any more and will just go to my local pharmacy! IDIOTS! (Notice all the reviews are negative and 1 star, lol?)

Suffice it to say that they lie about everything and are completely useless. I’m now four days beyond when I was supposed to take my medication and on the fifth day after the medicine was supposed to be at my house for the first time. I’ve spend hours on the phone with them over several calls. They literally have lied on every call. It’s a good thing my life doesn’t depend on the meds, as I’d be long gone before ever receiving it. Although that may be the case either way. If I never deal with this company again, it will be too soon.

I am having a procedure and it took me 7 days of calling and many many hours to get a release on the medication that I need. Every time I would call, I would get a different person. Each person had a different answer. Some said they could get a hold of a pharmacist and some said they they could and some said they can't. At one point I was put on hold and disconnected and when I called back they were closed. It's hard enough to go through the procedure little lone have to deal with the anxiety of having it pushed during this scary time. I would like to get it done and hide away for a month. Looks like Friday the 13th was my lucky day. It was finally approved and scheduled to be sent.

HORRIBLE SERVICE!! I am considering going off medication because the service is so poor. Shipments do not arrive when promised, CVS doesn't even have the courtesy to let you know, it just doesn't show up. Paperwork is consistently lost or misplaced, they blame the doc or insurance co. Every three months I go through this nightmare with them. They could not do worse if they tried.

MD sent scripts by escript to CVS Caremark for mailing Rx. We agreed by tapping 1 when called by automated call. Within 3 mins we called back and cancelled order. This took 20 mins with CSR that didn't cancel it as we said on phone call. After speaking with 5 reps and 3 managers they said too bad because the call wasn't immediate! If the rep hadn't taken 20 mins then maybe, but Rx had already shipped and would make us pay the copay 145$. Good Rx gave us the Rx at $24.87. BUYER BEWARE!! Liars with Bad Customer service skills at lower levels. B rating. (And that is too high!!)

I am very disappointed with CVS Caremark. I have been on the phone several times in an attempt to get my refills on my prescriptions. As well as failing over the the phone, my use of the internet also proved a failure. I was told twice that my order would be shipped and that I would be able to send a check for the balance each time. However, in a few hours my account was put on hold. I have tried to get them the information they need but it is like a stonewall. They have my zip code wrong and I can't even get that changed despite I don't know how many phone calls. I have tried to get statements for my monthly premiums, so I can get reimbursed by my RMA. I have requested since January and I have not yet received my first one!! Nothing gets done. Among the medications I am about out of is my blood pressure pills. But Silverscript CVS/Caremark has only raised my blood pressure even more!

This company is terrible. I manage my mom’s meds. They sharply increased one of her meds. I called to inquire, it was moved up in tier level. I filed a request to lower, it was denied without even speaking to her MD office to inquire on why she needed it. A PA was discussed one person said I needed it next day after denial that person said no... So there was $20 gone. Also, I was told they would speak to the MD office which was not true. This whole time I did not consent to ship via text, also verbally stated multiple times do not ship. They shipped anyway and charged her 537$. As soon As I got the med I returned it with the label they sent. They received it and it has now been 1 month and they will not refund the money. They say “checks in the mail”. This is absolutely ridiculous and their error which apparently they won’t or can’t fix! They should be accountable for stealing from anyone but especially from elderly on fixed income!

I use 3 different Inhalers and can only use certain kinds because the rest give me severe Oral Thrush. Back in May I was rushed not once but 2 times into 2 different Hospitals and almost died, This Damn Company holds your life in its hands every time I need my script for ** filled. It's never in stock so I have to call 2 weeks in advance, It's not like I'm calling for opioids, I'm calling early for a damn inhaler so they get it in stock. Here's what happened because I had to keep doing this Caremark decided I can't have that script no more and take no responsibility for their own crap but here I will give you another. I am sitting here trying not to do much because I have no inhaler but the crappy one they say I can which doesnt work and can die but they have the nerve to send me a text message and it said my ** was ready. This damn company will fill the ** out of that like it's magic but screw 3 ways from Sunday.

I have suffered from chronic migraine for about 20 years. Finally, I realized that ** was the answer to my prayers. It is extremely obvious when the medicine is wearing out and I need a new dose. However, CVS has not been able to fill my prescription for one reason or another for the past three weeks...which makes me almost a month late on my shots.

I didn’t have too many problems with Caremark before 2020 but once the new year rolled around they have been a nightmare to deal with!! First, a medication that I have been on for the last 8 years suddenly needs “prior authorization” which they said would take a minimum of 7 business days for an approval (or denial) from the time they receive the paperwork from the doctor... I ended up paying $200 out of pocket the last 2 months to prevent discontinuation symptoms.

I am working on switching. Many Many times over the years I have been with this company. They have not shipped my specialty infusion medication to my DR. They have used many excuses. The most recent is that I owed $10.00 dollars and when we went to verify my auto payment was set by a rep with the wrong expiration date. They have not shipped for some of the most stupid reasons, they have not shipped for no reason at all. They have NO communication between Pharmacy and Billing. If you talk to Pharmacy and mention a billing issue they transfer without speaking any further. And Billing cannot tell you before they hang up on you that the issue is fixed and pharmacy will indeed send your medication.

If you don't have to use this company don't do it!! They constantly mess up my billing to the point of sending it to collections messing up credit, long wait times in the phone anytime you call.. Place is a nightmare.. They do not even deserve the one star on this review.. I got to use my prescription one time in the year 2019 and they still messed up!! I wish I could switch elsewhere but my insurance dictates who I HAVE to use.. I'm beyond frustrated.. This place is messing with my health and my finances!! Hate Hate Hate this pharmacy.. Nothing good about this place.

I have a free coupon for ** good for a year. I have used it twice but have gone through hell with CVS every time I use it. Now they say that my CVS Prescription insurance will only cover for 90 days therefore eliminating my ** coupon. This coupon is good with insurance but only for 30 day supplies. CVS is so blood thirsty and money hungry that they make the rules for your prescriptions with their insurance. I will pay full price elsewhere before I give CVS another dime of my money. I am also dropping my insurance with this bunch of idiots. They know that by requiring 90 days they still make over $200. DO NOT BUY CVS PHARMACY INSURANCE and certainly DO NOT ENROLL in CVS SILVERSCRIPT. This is the biggest rip off pharmacy and company around!!!

Today I spent the better half of my day trying to get a medication I have been taking for at least 15 years approved by Caremark. My med Always had to be brand name. Dr wrote that on the script. For all these years. I even had a letter from Caremark approving this med til 2021. There’s only one generic and it doesn’t work. Today, because the pharmacy said I’d have to pay more than $1400/month, I called Caremark and was told by two different people that the script had to be written “substitutes allowed” so I didn’t have to pay the Penalty: $1400 for one month. That would allow me to get my script for copay. My doctor's office sent the script as Caremark directed. Still CVS said, it’s not approved by Caremark. I contacted Caremark again.

I sign up CVS Caremark for delivery. I don't get medication until 2 weeks later. I try to call them to see where my medications and nobody seems to be able to find my prescription so I have to call my doctor. Resend my prescription and still can't find and top that they just keep transferring me to different areas. The 2 time I've called I been a 1hr on the phone and no could find my prescription and don't get anything solved. So here I am going two weeks without my thyroid medication and can't switch pharmacy until March so I kind of stuck. I even get Embrace to keep telling my doctor resend to different number. This is the worst delivery pharmacy.

I was with Blue Shield and got all my prescriptions fine at CVS. My company changed plans and I now go through CVS Specialty. You have to set up auto refills, that they forget to do. Then you go for days without meds. They ignore discount cards and hold your prescriptions due to incorrect copays. They demand 90 day refills and then deliver 30 days and tell you they can't refill 90 as you only have 60 days left. Now ... I've been on meds for a decade with 4 different insurances. I am an easy going person that doesn't get mad, etc. I have had to call every month to get my meds - now 4 months in a row.

I rue the day my union left Express Scripts and went to CVS. The retail staff do not know how to deal with specialty drugs, but they tell you things anyway, that turn out to be completely inaccurate. I waited more than 30 minutes to speak to a live person on the phone at Speciality, only to be told--again--something wrong. I was left without my meds. They are (1) incompetent; (2) uninformed; (3) uncaring ("I apologize for the inconvenience" --the "inconvenience" being without the meds I take for a chronic condition). Complaints go nowhere. If your health plan moves to CVS, beware, beware, beware.