CVS Caremark Reviews

I work for a physicians office. Every prescription that is processed through CVS stores now bounces back demanding a 90 day fill. Even if the patient is being tried on the medication or a 90 day is not appropriate. This is a waste of time for MA's to spend the 90 clearing every refill/new prescription that is bounced back electronically.

Their website and software behind it is a total disaster! Displayed information is incorrect or missing. Auto-refill feature doesn't work. Phone assistants are worthless. I don't understand how a great company like BCBS selected this low quality partner and doesn't give their customer a choice for online pharmacy.

CVS bought Aetna Coventry and one of the benefits of being an Aetna member is that we retired/disabled people get free CVS products every month. Sounds good doesn't it? Well, because CVS refuses to spend money on actual boxes but sends these product via padded envelope, they arrive 1. broken, 2. Smashed, 3. product all over the place - like powder.

I am a medical provider who prescribes. I also have "CVS Caremark" as the preferred pharmacy on my insurance and my spouse's Medicare. After 3 years of both professional and personal challenges and struggles - we have elected to stop use of their services. Telephone assistance is extremely timely (have had uncomplicated calls take up to 1 hour - without results). A large number of the phone staff have very heavy accents - often extremely difficult to understand. Have NEVER gotten a response via e-mail. Have now had 5 (FIVE) instances where medication doses were changed - essential medications - and has taken up to 5 hours of my time and eventual complaints to BBB,Medicare, AARP...and in some cases have simply paid out of pocket - as time required for assistance exceeded my hourly wage.

The absolute worst company to deal with ever. Received a letter that stated my health care provider would no longer pay for my 30 day script at my local pharmacy. So I moved that and another to them. They shipped one with a bill which I got a check in the mail. About 1 week later I was low on the second and checked. They were holding up my script until they were paid. Have never, ever missed a payment. I am going back to my health care provider and demanding they give me flexibility to use who I want. I will not deal with CVS nor set foot in one of their stores ever again.

I would get the same prescription filled every month without incident for the last 3 years. Starting early in 2019, without any notification or explanation, I can not get my prescription filled as prescribed by my doctor due to quantity restrictions and regardless prior authorization by my doctor. It now costs me an additional $50 to get my full prescription because my insurance won't authorize the quantity prescribed and has apparently abdicated their authority to a CVS Caremark to process prior authorizations. They arbitrarily create quantity restrictions, not based on dosage, but on number of tablets.

Every time I try to refill a certain prescription with CVS/Caremark, I get a run-around and refusal from managers and customer "resolution" representatives. This is a semi-expensive medication, but not outrageous. My doctors and I do our best to understand work within the "Plan" guidelines, but EVERY time I call, the "Plan" has changed (to my disadvantage) and there is absolutely no one in the entire company who will stand on their word. Irresponsibility at its best, and a complete lack of accountability or integrity. The "Plan" - which is nameless and can change at a moment's notice - is in charge. You've been warned.

I am writing this review in hopes of getting this out there and maybe someone over and CVS Specialty can change the HORRIFIC way they treat patients and disregard the fact that they need to get their MEDICATION ON TIME!!!! This happens every single month without fail that CVS HALTS my medication because they claim they need a prescription, when in fact my provider has written one to expire in 2020 (we are currently in mid 2019), not only can they not read this they NEVER send my medication out on time. They have THE WORST AND THE RUDEST CUSTOMER service available to ever exist.

I have to switch to CVS Caremark to get my medication refill. First time, I called, the rep helped me to setup online and password, which is why I gave them one star. The second time, was a old guy who has hearing problem, making me repeat my questions and request many times, so he can hear it. At the end, he told me everything is set up and the medication is on my way. Well, 2 weeks later, no medication, so I called back this morning because I only have 4 days supply. The old lady on the phone told me there was no record to indicate the medication is sent because there is no prescription. After 10 mins, she finally located my prescription and told me she can charge my credit and sent out today.

I have taken ** for a number of years. We changed health providers not by choice. CVS CAREMARK became our prescription coverage on May 1, 2019. They filled my ** on this date. No problem. I thought wow this is cool. Come May 29, 2019 to fill again they denied it and lied and said they didn't fill it previously, now I need a prior authorization so my doctor sends it, they deny again!! Saying my doctor needs to send a a prior authorization stating they are reducing my dosage. I am disabled and for good reason take this medication, if I could choose not to take it I would!

First of all, I rate this company a ZERO!! My company switched to CVS Caremark and I am not happy! I have been taking ** asthma medicine for 10 years now and it has controlled my asthma and I barely ever used my rescue inhaler. Caremark advised me this is a high tier drug and I needed a pre-auth before using this medicine. Dr. sent the pre-auth 4 times since January. Every time it was denied saying insufficient information and no explanation of what is needed. Then finally after reaching out several times to them and the dr's. office since January, they said I needed to try 3 other alternative medicines before they would consider approving **.

After taking a prescription medication for over a year for opioid dependence CVS decided to refuse my prescription of 3 tabs/day and approve 21 tabs over 75 days. That makes no sense. I can't get a straight answer on why this policy was changed and who gave the PA. I'm trying to do the right thing here and they are making life difficult, not to mention the risk of me going into full blown withdrawal from this medication which from what I hear is a lot worse than **.

Having worked in retail I know customer satisfaction is key. Never should a customer walk out upset or disgruntled. Both occurred. I bought a gift card which was defective. We called Amazon. Amazon told the retailer to make good they would do I got hung for $125! I contacted Amazon who told retailer to help then I called corporate and they said Amazon should help. As long as a retailer has a product they need to stand behind the product. All I wanted was to be able to use the card and email to someone. That didn’t happen. CEO office said not their responsibility. My answer is, "You shouldn’t have a product in your store that you don’t stand behind."

I’ve tried for over a month to get my script filled. The last 3 days talking with Caremark to change to Walgreens because CVS is more than double the price. Caremark finally told me I would have to use CVS or pay out of pocket. They have a monopoly going.

Last week I was mailed a prescription for ** and charged $120 without my authorization. I do not even know if this prescription will work so that is an incredibly expensive gamble. How can I have these charges go through without my authorization, especially for a prescription that costs over $100? To add to my confusion, a second shipment was initiated less than a week later without any prompting by me or my doctor.

Let me begin by saying CVS Specialty / Caremark was FORCED upon my life in 2016 and I have been dealing with their nightmare disorganization ever since. How is it possible that I've been on the S A M E medicine for lupus this entire time yet EVERY month, there is a problem? This past weekend, things were completely unreasonable. It has taken 3+ weeks to get a SINGLE medicine all because of gross incompetency, massive miscommunications and glaring mismanagement. To be honest, I don't even know how to summarize what happened other than it has taken hours of talking to pharmacy reps, the escalation team, the customer care team to figure out what's going on to get a single medicine.

I had my Dr. put a prescription in to Caremark for 1 week worth of heartburn pills and within a few days I had a huge charge on my Health savings debit card. Thing is, I never gave them a card # or authorization to use that card! I never even ordered anything from them before or signed up for an account! They used my wife's info from her account and used the card and home address without any authorization from me, ZERO!!! They charged my wife's card and sent 3 MONTHS!!! of pills that I don't even need!! How can this happen especially since we have different doctors.

This has got to be the worst company I have ever had to deal with. I used to always get my prescriptions filled by CVS pharmacy and had no issues until I got a new job and realized they have the worst insurance. The deductible is outrageously high and there’s no way I’ll ever meet it. I’m convinced it’s done on purpose.

I have tried for over a month to get a refill on 2 prescriptions. Doctor faxed order for both at same time. I received one prescription, but blood pressure meds did not arrive. CVS says no order was received. My doctor sent order twice again and finally called it in. Somewhere in that time I was told I had cancelled the order (not true). Finally down to one BP pill, my doctor sent order to a local pharmacy. After numerous calls and a promise from a CVS rep that a grievance would be filed on my behalf, I received a letter that my prescription has been canceled AT MY REQUEST! Again- not true! Think I now know how it must feel I’m the Twilight Zone.

I am a nurse in an infusion center. I have been dealing with CVS/ for over 10 years. It used to be one of the most reliable and efficient specialty pharmacies to deal with. Their current state seems to be one of constant chaos and inefficiency. Very aggravating when orders are not completed and shipped. Need to use FedEx and UPS only, other companies not as efficient. And lastly, too many telephone transfers. I currently am waiting on a delivery of medication for a patient, it has taken 8 phone calls this week alone to try to get it, and it is still not here. Healthcare cost could be lower if your company could return to its previous efficient state.

I have use CVS Caremark for mail order prescription for the past 6 months. Today I received medication in the mail that I have not order, and have not used for over 3 years. Sarah advised that they would send out by way of email a label to put on package and I could send the medication back to them. The label could take up to three business days, and then when they got the medication back, they would process it and it would take about two weeks to get my money credited back to my account.

I have one prescription that I take monthly and I currently have enough for two months. And the one that I take daily is taking two weeks to get. I ordered it when I had a week's worth left and it is taking over two weeks to get. I think that this company is only in business for the money. There is no consideration for the people who are relying on this service. Do yourself a favor and get a written script from your doctor and go the nearest pharmacy. THIS COMPANY IS NOT WORTH YOUR TIME!

This pharmacy is difficult to deal with. It is difficult to find "help" information on the website but when I finally found it and called Customer Service, they were not at all helpful. My provider called my prescription into to CVS Caremark, but CVS Caremark will not allow me to use my medication discount card for mail order meds. What is really ridiculous, is that the meds that cost me $175-$200 online, only cost me $15 if I go through the local CVS and use the discount card. That is ridiculous, Insurance requires the mail order 90 day prescription. At any rate, when I realized that the Order had been placed to CVS Caremark rather than the local pharmacy, I called to cancel the order, request a return label and a refund.

We were forced to go through this pharmacy by our insurance for our IVF meds. I have never had so much stress in my life in trying to get our meds shipped on time and basically fighting the customer service people for prices. IVF is already an extremely stressful, emotionally draining process and this pharmacy will cause even more headache to it. They priced THREE meds at over 18,000 being billed to our insurance. This maxed out our benefits and we had to pay the difference plus any future medication (which there will be plenty as this is just egg retrieval). We got price quotes from other pharmacies outside what we could use and they priced the same exact medication at 9,849 and this included everything in our protocol, not just 3.

We have been paying a lot of money to these CVS and CVS Caremark insurance but they are making us going in a circle when we call them for prescription order. We talked with Insulate and then Doctors office. The doctor has submitted the prescription and authorization letter to CVS Caremark. But CVS Caremark folks saying they don't have it. When you call again, then some people at Caremark said, yes they have the prescription and authorization letter and will get the order delivered in a few days.

CVS specialty called me to renew my antirejection medications. Spokesperson told me 5 bucks each prescription. That had been normal for past 5 months. On the 1st I get a phone call stating I owe 247 dollars and how am going to pay for it. I said "Huh, I don't have it." Called my Anthem who manages my medical insurance. We conferenced called CVS Caremark on May 2nd. We spent 5 hours on the phone being transfered from one person to the next. Anthem and I got a rep who figured out we just needed a live feed update. The update showed that my out-of-pocket had been met. Live update was transmitted the following day, due everyone who could do a live feed update had gone home for the day.

I went with CVS Caremark because this is the only 90 supply that is covered by my insurance. It literally takes about 2 months for them to get my prescription right and then ships the wrong prescription. The worst part is that there is no one to complain to and even if there were, nothing would change. It has been this way for 2 years now. I wish I had another choice. THE WORST COMPANY.

I am disabled. Have have to use mail order because I can't get out to the store. They continue to hold my medication too long. I've been out of my medication going on two weeks now and they just keep pushing the shipping date back. I would like for people with this problem to contact my email so I can see if there is enough to start a class action lawsuit to get them to correct their practices. **.

In the 5 years I have been forced through our health insurance to be limited to only CVS Caremark for a particular medication. I am constantly going through unorganized, unprofessional BS. To keep this short (they literally lost my box of medication that I had delivered to the Cuyahoga Falls, Ohio location at the pharmacy, in pharmacy not during delivery) I will only elaborate on the most recent irresponsible episode.

I was ok with some of the CVS Caremark service till I started being forced to go to 90 day mail order prescriptions. Prices seem to change every time a refill is done, always more expensive. I've had a prescription go from 36 bucks to over 100. From 1 refill to the other. Seriously thinking of getting my own RX insurance.

I have been forced to use this pharmacy for many years. Every single time I have to refill a medication it is if I am a new customer every time. Today, while holding up my much needed medication yet again, I called and through a heaping pile of attitude I was told that the copay assist was denying the claim. They billed the wrong copay assist. They had the information on file.

I use Caremark specialty so I don't have to wait all day for UPS. I have my script sent to pharmacy. Have never had 1 good exp in ordering this. I was even given a special person to make this easier. She never answers phone and takes 24 hrs to call back. If you miss her call it's another 24 hrs. I even have a person in president's office who does does not return calls. They make ordering so difficult. They also have have people answering phones who don't understand HIPAA laws or privacy laws. I gave a 1 star because it's the lowest I can give. It seems looking here there are thousands of the same complaints.

Customer service SUCKS! NO ONE knows what is going on! I’m supposed to be taking this medication as soon as possible. I wasted days of waiting because they gave me the wrong fax number for my scripts. One min they saying they gonna contact my dr. Never mind they have no note of that etc. Last girl I spoke with had no manners whatsoever. They need more training!

Medication not shipped properly. No cooling pack in shipping container. FDA and USPI as well as manufacturer clearly state that the medication should not go above 86F. It is 89F today here in Florida, hotter on the UPS truck. I asked for special packaging, was told I would get it and did not get it as promised. This medication is $25000 a month.

I have been using Caremark since January 2019. I have had nothing but problems with them and would avoid them like the plague. I have a lot of experience (over 10 years) with mail-order pharmacies and have never had experiences like I have had with Caremark. At the beginning of the year my physician ordered my prescriptions through the mail-order service. After several weeks I called the Customer Service number (after being on hold for over an hour). After a lengthy conversation I was under the impression that Caremark was going to send out the medications. A week or 2 later I called again and was told that my physician had to "re-order the medication". I contacted him again and my meds were re-ordered. I then got a message that "it was too early to refill my medications". Disgusted with the long delay I then filed a Grievance.

CVS Caremark is my pharmacy benefits insurance provider. First place they didn't send me a pharmacy card when I enrolled in the medical plan. They sent me only after I called and requested for one (10 months after enrolled). So, when I had to buy a prescription medicine for my kid in another pharmacy urgently, they told me that I can buy the medicine and then submit the physical copy of the bill for reimbursement later. So I bought the medicine at retail price and when I submitted the claim to Caremark, they said the contracted rate for the medicine with the pharmacy is only $1 and they can only reimburse that which didn't even cover the cost of the mail. I had other claims too and all of it were rejected giving lame excuses like this.

Sleep medication that was ordered by my husband's physician could not be filled in amount as prescribed. They needed prior approval then denied. Need more documentation. Each person that I spoke with gave me different information. The system has delayed his care and we will end up paying for the medication out of pocket. The letter from Caremark also states that you can get an explanation of guidelines and benefits by calling customer. Not true. You have to write a letter request and mail it to them. Again, care is delayed. The burden is put back on the Dr. to provide chart information in detail. This cost can be charged to the patient.

I just received a letter from CVS Caremark threatening that if I don't use a CVS Pharmacy to refill my prescriptions, I'll be forced to pay 100% of the cost of a medication. I prefer to go to another pharmacy where costs are actually lower even when I must pay full price. This is a scam. One reviewer mentioned the ability of opting out, but that is not at all explained in the letter. Does opting out allow you to go to a pharmacy of one's choice and still pay the lower price?

Updated on 05/09/2019: In my previous HORRIBLE HORRIBLE rant about CVS, I indicated we could OPT OUT after the threatening letters. So my wife and I opted out. HOWEVER, they would NOT let our Daughter OPT OUT and now say the supervisor who "over rode" their system to opt us out, was in ERROR! NOT really a surprise considering ALL THEY DO IS MAKE ERRORS! So now what? We're told when they do an "audit" we will be taken OFF the OPT OUT list and process starts all over!

I am not a happy person right now. Here is what happens when Drug coverage is purchased through a provider who also owns a chain of pharmacies. They insist on pushing you to auto refills. No matter how many times you say no it gets turned on. No matter how many times you go online and turn it off after it is turned on without approval it still gets turned back on. If you do not pick up the prescriptions they auto fill and they are forced to return it, they will tell you about when you actually do need it and have it filled.

Apparently, the doctor's 90 day prescription did not give me 3 refills which I can get a new prescription, but... on one prescription it only gave me a 30 day supply for which I have to pay $100.00. I was suppose to get a 90 day supply with 3 refills. Now I have to pay an extra $100.00. When talking to the pharmacist she was going to have another person request something that would allow this to be corrected. At one point the other lady came into the conversation and I gather she didn't want to do her job and help me. She stated that they filled the prescription as directed. NO help whatsoever!

Prior authorization —Even Pharmacist confused with Caremark. I have had no changes in my insurance, no change in job. I have Rheumatoid Arthritis, same med for 4 yrs. Caremark refused to fill med because they said it was was the first time for me to receive the medication. The phone rep. Had no explanation for me. She (Jessica) just kept telling me I must have had a change in my plan. I work with Human Resources, there are no changes. I ask at least 3 times if they have a change in policy with medication refills. She kept telling me no. Then after 5 minutes of Jessica repeating the same thing, she said that there was possibly a change in policy.

Sent in a refill on 03/16/2019. The mail lost prescription and CVS Caremark wouldn't look into it until 03/27/2019 because it's "in transit". Then CVS said the post office would need to find the lost prescription because they can't send out another refill. CVS doesn't return followup call to let me know what they have found. My doctor writes a new script 04//03/2019. I still waiting for my prescription on 04/05/2019. Now I'm told they can't ship it until 04/08/2019 and I'm supposed to receive it 04/09/2019. I have run out of medicine. Their customer care is terrible! Every time I called I was told something different! Don't use CVS Caremark!!!

It was the worst company, ever never will do business with CVS again. Okay please add this complaint. Please please. They should not the care in the business name because they do Not care about the customer.

I have repeatedly called Caremark CVS regarding the rejected insurance claims they are not processing without avail. I am again waiting for them to call me back. Several prescriptions were denied by my 2nd drug coverage with a DUR rejection. It is Caremark’s responsibility to call my 2nd insurance to get a Override Code. They have not been doing this so I am being charged $303 per month for one script! I called, explained this to several people and am still not getting an answer. I also, cannot get on website to look at EOBs to see rejections! The same nonsense went on last year. This is extremely stressful!

I had trouble with my Dr office getting a prescription entered properly. The Dr's office failed at math (per CVS) and dosed the wrong amount. CVS Caremark said they must go by exactly what the dr writes and after speaking with a few different customer service reps I got them to hold this until I ok’ed it. On Monday I double. He led to ensure the amount of pills was correct with a rep and took a prescription off hold. She assured me it would be sent out soon (after a bit of unnecessary sass.). I received an email saying it was being processed and expected Friday to Monday. I went in the app Friday after it did not come to double check and it said it’s waiting on more info from the doctor! Turns out, after talking to two rude customer service agents, that CVS sent a fax asking if it was ok to dispense a LESSER amount and would not dispense until this fax was sent back with a yes or no. What happened to the Dr is always right??

Called CVS due to fact that I had a prescription for antibiotic sent in by my eye doctor for an infection. Went to pick up and they said after insurance my cost would be almost one hundred bucks for 5 PILLS! The pharmacist at the location could not tell me why it was so much so I did not pick up! Called CVS Caremark - the rep tells me that is a penalty because the doctor wrote for them to dispense as written! Then the CVS Caremark rep tells me to go to some website to look up options that are cheaper! WTF! So now dealing with the doctor office to re-write the prescription for this infection - and in the meantime my eye is swollen and and hurting while I try and get another script written so I can get the generic form of the prescription!

I have never experienced worst customer service. None of the customer service representatives have any clue what they are doing and I have spoken to 15 different people in 2 days trying to get my time sensitive prescriptions!!! Frustrated, angry, and upset don’t even touch how I feel about this Pharmacy. The only reason I am trying to work with them is because this is the awful company my insurance has partnered with.

My health insurance company Blue Shield of California forces certain prescriptions to be filled through the CVS Specialty Pharmacy. It has taken me three weeks for them to get my prescription into their system. I have spoken with 2 to 3 reps on average, including one of their Pharmacist. My doctor’s office has faxed in the prescription on 3 different occasions, but CVS never got it. After losing my temper, they finally found the prescription, and told me I could pick it up the drug following day. Of course, it wasn't at the CVS they told me to go to pick it up.

I have good prescription insurance, I was always on the 30 day supplies and generally ranged around $2 to $3 a prescription. The plan stopped covering the 30 day supplies at my local pharmacy and forced me to switch to 90 day, which I was fine with as I had a local CVS pharmacy that did the 90 day supplies and it's more convenient anyway.

For a year I have happily used another pharmacy for a medication I need for my arthritis. After 6 calls every time I call they have no idea what's going on and I have to hold their hands and catch them up. After they failed to contact my DR for a prescription they then said they would contact the other pharmacy and get it transferred. I called to check on this and they said they had no response from the pharmacy. I contacted the other pharmacy myself and they confirmed they had never been asked for it! So they lied to me as the other pharmacy has always been so helpful and has earned my trust. So the call center employees are so stupid. They have no clue what's going on till I tell them and they have lost my trust forever by being dishonest with me about what they have done. Now I am going on a month past due for a vital medication due them. When will someone step in and fix this!

When is this company going to come under a Class Action Lawsuit? What is taking so long? Look at all of these reviews of people getting completely screwed over, day after day. It is RIDICULOUS that they are still in business. Shady, unethical company and I cannot believe any employee with a conscience would work for this employer. I have the same story as everyone else: THEY SCREWED ME.

CVS store is a mess. Caremark is disgusting, covers nothing, extremely high deductible, they should be banned, but it's typical for drug companies to rip off hardworking people who are NOT on Medicaid.

I would rate this company 0 if I could. It says your call may be monitored for quality assurance. What a joke. The insurance and billing department are billing incorrectly and have been told this by our insurance plan. They even told them how to do it correctly. We are in a very rural area and this is a life-threatening medication. For the past 4 months it has not been delivered as promised. Everybody apologizes and says they have it corrected. NOT each time we call. We are on hold for an hour or more.

I've had type 1 diabetes for 30+ years and was taking short- (**) and long-acting (**) insulins until CVS DEFINITELY DOESN'T Care refused to cover either until I tried AND FAILED three others. Fine, replacing ** with ** isn't the end of the world, that was fine. BUT THERE ARE NO ** EQUIVALENTS! Despite paying these thieves more than a generous monthly premium, they still refused to cover the insulin I desperately need. This is by far the worst prescription plan I've ever had, DO NOT PAY FOR THIS!! Avoid these thieves at all cost, they'd rather cash your checks and watch you die than cover medications you need. I wouldn't wish this (lack of) coverage on my worst enemy, CVS (doesn't) Care is by far the worst I've ever seen. You're better off paying out of pocket, at least you won't continue to let these thieves profit from hurting others. Evil, evil company.

I can, with confidence tell you I have never had to deal with such incompetence in any pharmacy I have gone to in my lifetime. I am now working on 4 months trying to get my medicine for my psoriatic arthritis. I have been on hold every time I've called for a minimum of 20 minutes to as much as 1 hour. I have spoken to so many people some telling me I needed prior approval for my meds, then for my insurance when it was already approved. Then they tell me my dr. was to call and change the dosage which was already done.

My husband's company changed their prescription coverage in Jan 2019. I had previously been on (2) dosages of ** for my Hypersomnia, which is a rare sleep disorder. I'm not narcolepsy, but I do want/need to sleep more than stay awake to function. This has all been determined by several sleep studies. My doctor had me on the perfect regimen and for a year plus, I felt like a normal human being. Well CVS Caremark ripped that away from me. They will only allow my medications if I am a narcoleptic and ADHD patient. So even though the medications are denied, after several attempts to appeal, but medically necessary, I have to pay out of pocket to remain on them.

My doctor sent a prescription into mail order. I was called by the local CVS to pick it up. How it got there, no one knew. Two weeks later mail order sent me a text asking me to text Y to get the medication even though it wasn't covered. I deleted the text. A week later I got a text asking me to text Y to renew. I deleted that one too. Then I got an email saying the prescription will renew in a week. I don't want it. I logged into their website to try to cancel it. That can't be done. I called to tell them to cancel and was told the system is down; call back in an hour. I called back in three hours and hung up after being on hold for 15 minutes. I called back today. Same story. The website doesn't load today either. Yesterday the local CVS' phones weren't working at all. This company is a joke. In a lot of cases, you get better pricing from GoodRX. I will sign up with Walgreens next year. They can't be this bad.

My doctor and I ordered an IUD for me one month in advance, and it was scheduled to arrive in time for my next appointment. My husband and I had take off work and planned our day around this appointment. About 20 minutes before the planned appointment CVS Caremark called to let me know the IUD wasn’t delivered. I was furious, as you can imagine, because it was impossible to get the money and time lost to this appointment back.

If you call CVS specialty I hope you have several hours of your life to dedicate to it. They love call wait queues. You will be in a minimum of one, possibly more. The wait in each one will be a minimum of five minutes most likely closer to fifteen to twenty. And as far as the service you get, well there is a wide range. There is inept, they can't find you at all. Then we have the tell you what you want to get you off the phone, their information is wrong. They tell you everything is all well and good but then you get a call telling you it's not. Next to is waste your time and not help you at all. Oh, never ask for a supervisor. You'll go into another wait queue for the unforeseeable future. Even when you are at your limit and all you want to do is just give them money so you can stop this insanity they won't do that either.

Our company went to CVS pharmacy and Caremark a year ago. We are now forced to use these pharmacies unless we want to pay full price. When I get the same medications that I have had filled for a 3 month supply, it is supposed to go through the mail order. I never know if it is going to go through CVS Target or through mail order. The website is horrible to try and use! It is confusing and still to this day, a year later I DO NOT get a single text that my medicine needs refills or that is ready!! What prompted me to write this was a couple of weeks ago, I had my ** refilled. (Normal 3-month supply) I have always paid $21 for the three month supply. I am fine with that price because I like the convenience of having it mailed, vs waiting for 20 minutes or more in the store to find out it is not ready yet at the CVS pharmacy in Target. I get online and refill it and find out the price is now $97!!! Same medication.

My son has an autoimmune disease and the MD prescribed ** after the pill form of ** wasn't working. The MD submitted a Rx on Dec 28 and 3 weeks later, after numerous phone calls to CVS Caremark, they hadn't decided if it would be approved and offered NO advice or assistance. After seeing my son's condition getting worse, I went to Walmart and they were so helpful. They ordered in the ** and I picked it up the next day. They also directed me to website's that provided coupons to bring the drug cost down.

If I could I would give them a zero star. I have been on the phone 20 times in 33 days trying to correct their mistakes. Yes, that's plural, not mistake, but MISTAKES. If I tried to mess up, I couldn't do as poor a job as CVS Caremark has done. They did not send the correct amount of strips to check my blood sugar, wanted to charge me twice, never credited my account for a mistake they made and overall the representatives have no idea what they are doing. Purely incompetent people. I spend way more time on the phone with them than I should. It's unacceptable. Since January 23, 2019 I have spent almost 40 hours on the phone trying to correct their mistakes. I always get transferred to another person, which means the problems never get fixed. My insurance company said this is the mail service pharmacy I have to use. Truly, this company does not have the concern for the patient in mind.

We have an insurance broker who recommended this company. UGH! First - do I have SilverScript or CVS Caremark??? I am getting emails from both and they seem to be different companies. I used to have Humana for Medicare Part D. After a VERY short learning curve, this company, their website, and their mail order program WORKED - simply and efficiently. I am trying to get started with Caremark, set up the mail order, and it has been crazy. I am getting emails with lists of "MY" meds from Caremark. Not only are they incomplete, they show drugs that I quit taking a long time ago. I also get phone calls telling me they have tried to verify my scripts by calling my doctor and "He never answers the phone." My doc just laughed! He had faxed all my scripts - they are still confused.

Unfortunately I have been engaged with CVS Caremark for a couple of years. My experiences are horrible at best. Very inept and dishonest company. Recently refilled a prescription and was quoted zero cost by an individual and their voice system when confirming the order. Later that month I notice a charge of $800+ to my account and I call CVS Caremark. They refuse to refund because it was shipped. I eventually log a complaint and totally ignored until I involved my insurance company. CVS Caremark finally gets back and tell us they reviewed the transaction and they are aware that their system has a problem and quoted zero cost to me. They are fixing the "system" problem but I still have to pay the $800+ charge.

Husband's company contracted with CVS Caremark for pharmacy in 2019. Was very happy with Walgreens $10 monthly and had no issues...I’ve now been without my chemotherapy meds for Leukemia for over 3 weeks now. Being tossed back and forth between departments at Caremark. Dr wrote for med (brand), they will only approve generic ($300 copay). Appeal denied. Found a manufacture card to pay $300 copay but conveniently they don’t use that manufacture. Will not approve the brand name even though I have documented side effects on generic that make it miserable. Their option today was to go on another drug (one that I’ve already been on and made my lungs fill up and had to have them drained)

BE VERY CAREFUL IF YOU ARE CONSIDERING CVS/CAREMARK FOR MAIL PRESCRIPTION SERVICE!!! Should be 0 STARS but thats not an option. The amount of negative reviews on this sit should be a big red warning sign to everyone. My medicare Part D plan changed this year where i had a choice of Walgreens or CVS/Caremark for prescriptions. I chose CVS. After my doctor sent in prescriptions for 4 medicines to CVS, i was asked to logon to my account and OK the medicines.

Same story millionth verse, worst customer service ever! Husband's Company was bought out so we had to switch to CVS Caremark. Old pharmacy transferred prescriptions, Jan 1st, went to refill and it wouldn’t let me online, but gave me option to transfer to local pharmacy. Got confirmation email, saying it would be ready at 4:00 pm the next day. Went to pick up, they had no idea what I was talking about... The pharmacist called old pharmacy. They said they had transferred it. He couldn’t help. Called both OptimRX and CVS Caremark and got to runaround... On the phone 45 min. to 1 hr. , no resolution except they will try and figure it out “the prescriptions may be in fax stack somewhere”. Seriously, why are they still open?

In 4 years I have never had an issue with my specialty drugs for my kidney transplant until my company switched to CVS. It has been a nightmare! I started the process over a month ago, was told my medication would arrive by when I needed it, decided I better check this past week and have been on the phone with them every day, for the last 5 days, for hours trying to get this figured out. I am so sick of their hold music!! Been told one thing and then another. Finally I thought I was done, as they guaranteed my meds to be here today, but guess what? They did not show up. Have been on the phone for another hour and was told they would ship them Tuesday, but I need them by tomorrow, Sunday.

Same as everyone else. I've been trying for over a month to get signed up. Placed an order online, they canceled it but didn't tell me. My doctor has faxed in the prescription three times. I have ordered it on the phone four times. As of yesterday, they have no record of me having ordered it and no record of having talked to me. Three times I have received a machine phone call that puts me on hold for 20 minutes, saying that they need to verify my credit card information. The person I talked to said I could buy my drugs out of pocket if I run out. They tell me I cannot use Walgreens, even though the website says I can. I am rural, the closest CVS is 60 miles away. I do have a Walgreens nearby. The people I have talked with have been pretty professional, though some have thick Indian accents that are hard to understand. If I could give it negative stars I would.

This is some of the poorest customer service that I have ever experienced! Let's start with the fact that every time I call, the call takes 45 minutes to an hour to complete (at least 80% of the call is spent on hold). I called on Feb. 1, 2019 to refill my medication and spoke with a rep that seemed to be rushing me off the phone and barely let me answer the questions that he was asking. I provided my updated insurance information and requested another supply of my meds after he placed me on hold for almost 35 minutes. I was told that my request would be confirmed the following Monday and the meds would be mailed out shortly after. It is now Feb. 14, 2019 (almost two weeks later) and I still have no medication.

Once again back to CVS Caremark game. They change their rules and requirements and provide no notifications. Once you meet the requirements they add another one or plead they lost the order. They will come up with any excuse/rule to not have to provide you with your medication. All about profitability monopoly. They even mandate back to Aetna as to why they won't fill the prescription. They control Aetna. If you have Aetna insurance you're screwed if you need any other drug then a cheap generic substitute forget it. The only way to get this company investigated is either register complaint with state commissioner of health or call TV news investigators. I've had enough. I'm going to my local Non CVS pharmacy. This monopoly should be broken up and the Aetna acquisition is a big mistake. ALL ABOUT GREED AND PROFITS CVS MISSION STATEMENT!

My stepdad was supposed to receive his medication (shot) for his psoriatic arthritis 6 days ago. My mom called them. They delivered to the WRONG address to his Drs in another city. The said they would have UPS pick it up and bring it to him. Never happened. I called yesterday. Promised it would be picked up by courier. Never happened. Again today same BS. My stepdad is in his 80's and needs his medication. Don't know what else to do at this time. :(

I use insulin pens rated as containing "300 units". I have to take 58 units daily. The Caremark pharmacist tells me a pen will last me a week. I try to tell them to try dividing 300 by 58 and it's easy to see that one pen will NOT last seven days! The pharmacist totally ignores the simple math and insists that I have enough medicine in each pen. I insist that is not possible. Also, they send me emails telling me that I either have received, or will receive "18 pens containing 300 units each". I try to tell them that they have only sent me 12 pens... and not 18. Again, they will NOT listen to that fact. I suggest that people deal with another company and definitely NOT Caremark.

I have been dealing with this company for the last couple of years. They are the worst in the industry. CVS Caremark Specialty Pharmacy is EVERYTHING THAT IS WRONG WITH HEALTHCARE IN THIS COUNTRY. If there is any way you can avoid this incompetent, careless and impossible company, please do! Every time I have to deal with them, they are the worst part of my day. They delay, they lose prescriptions, they take forever, their prices are terrible, their process is ridiculous and unnecessarily complicated. You have to start over every single time with multi representatives 2-3 on average, on a bad day 4-5. I'm done. Average time in the phone 15-25 min. In a bad day 45-50 min. I hate this. This is a miserable, intolerable company.

I just received an automated call from CVS Caremark telling me to refill a prescription. They stated how important it was to continue the medication. Well the drug had been recalled 6 weeks or more ago. I had gotten a new prescription from my doctor and all is well. My concern is why CVS Caremark would not know this bit of information and tell me to get it refilled. I find this irresponsible and certainly does not give me confidence in the management of my medicine. CVS Caremark is receiving a ton of money to be the middleman for insurances and they give out this kind of information?

Consistent with other reviewers, prescription orders will mark as filled or shipped, and simply don't arrive, which can be quite dangerous if you depend on your medication to be taken regularly. Messages and voicemails submitted to customer support go unanswered, and I continue to wait for my medication lost in the ether. Definitely the worst specialty pharmacy experience I've ever had.

Save yourself the frustration. It is not worth even 1 star. It is dangerous. They sent my husband the wrong medication by accident. Luckily I caught it because he was about to take it. 9 out of 10 time my medication is not sent at all but website says it "in process" so I wait like an idiot. Then I have to call because it's overdue. I call and find out that nothing is happening. I was told "Sorry, there are problems with the online ordering site, it's broken", then I ask "why don't you notify people," and was told "our messaging system is not working either, it needs to be fixed".

I used CVS Specialty for my IVF but will NEVER use them again. They never had my prescriptions entered and shipped on time. With fertility meds this is SUPER important. I had to be on the phone with them multiple times of day and they still messed everything up! WITH EVERY ROUND OF MEDS! The final straw for me was yesterday. I am almost 5 weeks pregnant (finally!) and after IVF you need to stay on progesterone in order to help your body to not miscarry. My doctor called in a new prescription 2 days prior to when I would need to start it. (They ship overnight so this shouldn't be an issue.)

I have wasted time online and on the phone with Caremark. I spoke with a representative and explained (again) I needed the generic form of **. This is **. I was told my doctor would have to submit a new prescription for the **. The doctor did this and then called Caremark to see what the problem was and was told Caremark has a note in their files that says I will only accept **??? I was never advised of this when I called and furthermore, I can’t use ** because the copay is $700!

My company switched to Caremark this year, and I have been trying for a couple of weeks now to get one of my prescriptions filled. It is a medicine to control my blood sugar, so it's very important that I take it regularly. My doctor's office has sent the pre-approval letter, but for some reason Caremark says they don't have it. I have spent a lot of time talking to the insurance company, the Caremark, to my pharmacy, and to my doctor's office, and I am still without my medicine. I think they would prefer that I die rather than help me get my medicine. I am at a loss of what to do, but one thing I WILL do is move all of my family's prescriptions from CVS to another pharmacy. I am beyond upset.

My company switched CVS Caremark this year and what a mistake! Based on a company email, I called to get the prescription transfer started right away by knowing which scripts were covered and which weren’t. I was assured the transition would be smooth and CVS would be handling all of the work to get our scrips transferred and speak with the doctors. Well, I guess they got the contract and the money and skipped off into the sunset. I have spoken with 5 reps, all of whom have been either dismissive or downright rude. One of my 2 scripts was CVS was going to handle, but the other required a whole new prescription.

My doctor would send in my prescription for a timed injection and they told me that CVS would call me to set it up. I had too much faith in that, and they never called. I thought about it 2 days before I needed the injection and frantically called telling them that they never called me. They took my debit card information, and charged me twice, which is annoying and now I will have to call again to get that taken care of. I only use maintenance drugs through them because I have to, otherwise I get any other medication at Kroger or Walgreens.

This by far the worst company to call. The representatives are not experienced in customer service and have no knowledge of the process their company provides. I have called for the last 30 days trying to get the medicine I need for my heart. I've been calling so much I am now out of meds and at risk for rejected my heart but they don't care about the people they are servicing. I provided all the info they need as well as sat in the doctor's office while she was on speaker phone and sent them what they need. But as I call again today they tell me the doctor didn't send the info, even though I saw her send it to the number they provided. But the representative wanted to argue with me about what hadn't been done. Then said she will have a manager call me in the morning and hung up. This is the worst. Now I'm worried about my health because this what I have to deal with to get my meds. Sad.

Caremark is the worst company I have ever dealt with. When I say ever I mean ever. They are just completely incompetent and ignorant. I have been trying to fill a prescription for 5 weeks. Each time I call back I get a different story on why it can’t be filled. Honestly each operator was less accurate than the last. First I was told the prescription was not covered to have the doctor pick something else. After picking something else I was told that it was BCBS that was blocking the prescription. I called BCBS and they stated they had nothing to do with the denial of prescription. I called back only to be told to have my doctor fax a letter of medical necessity to assure coverage. The doctor faxed the pertinent information and it was denied again. The last supervisor that I talked to said the doctor needed to call not fax the information.

This company has decided that since no one will bring their prescriptions to their overpriced retail pharmacies they now are the prescription service attached to health insurances. SO we are being forced to go through them for our federal employee health plan. We have no choice who we are going through. They have raised the cost of all our medications by 2000%. Yes that is right TWO THOUSAND percent. The prescription I have been on for several years went from $8 to $164. That is our portion.

I have been prescribed and have been taking medication since my back operation. I have a prescription renewal for 4-renewals. January 1, 2019 CVS CAREMARK denied my prescription when it was time to be renewed. I have called and was disconnected 3-times before getting switched over to a live representative. When I did get through I spoke with 3 different reps. and the last rep. tried to connect me with the CVS CAREMARK REVIEW Board or Rep. and they refused to take the call and hung up. I am deeply concerned about CVS CAREMARK refusing to refill a prescription prescribed by a doctor without any recourse.

I am a post transplant patient that is forced by my insurance company to use CVS Specialty for my anti rejection meds. I have been using them for several years. My problems range from the wrong copay percentage (which took months to correct), to 2 hour telephone conversations where I was transferred from department to department with each one not knowing anything about my issue. WORST COMPANY EVER! Run from them if you have an option.

I just recently got set up with CVS Caremark, I never dealt with mail a order pharmacy. January 2019 my doctor managed to get me set up with CVS Caremark. My Doctor faxed scripts in to CVS Caremark, then CVS Caremark needed a PA. I contacted CVS Caremark about my medication, and I was told that the Doctor hadn't sent the PA back yet. I contacted my doctor, and found out that the doctor had sent the PA to CVS Caremark. THE doctor finally had to do the PA over the phone. So, this started the nightmare. CVS Caremark delayed my medication. I contacted CVS Caremark several times, and spoke to several people. None of them have been helpful. SO, today is January 23rd and still no medication. Two weeks ago my doctor had a script filled at the local pharmacy for 14 days. January 21st I managed to get CVS Caremark to ship my medication to me, they shipped 1 day air saver UPS. UPS lost my medication and no idea where it is.

I have been on and off the phone for many hours trying to get information about my approval for my infusion. I have been passed from one person to the next all day long for hours. On hold for 40 mins plus. Granted everyone was nice but with no answers to my question of "Do I travel 111 miles to get my infusion." No infusion center in the state of New Jersey. So with CIDP and 3 other immune disease I have to travel to PA. A lot of nice people with a disconnected company. Maybe understaffed. But that does not help my situation at all. PLEASE someone help the chronic ill patients.

Could care less about the customer. Again trying to force CVS pharmacy on me. CVS is a joke. They steal & screw up RXs ALL the time. Told today no refill due to ins issue & again had to opt out of using the fraudulent CVS & stick with my current place. So sick of the wasted time spent to arrive and be denied RX. What if it was life & death - neither care for they already got your money -Crooked Low Lifes.

I just had to switch to CVS Caremark because Aetna switched from Express Scripts to CVS Caremark for prescription benefits. I decided to use the mail order to save money instead of filling my normal necessary scripts at an actual store pharmacy. My doctor submitted the prescription request 7 days ago and the prescription was just mailed out by CVS Caremark with an expected arrival time of five days from now. This is totally unacceptable in this day and age! It should not take 10 days to receive a necessary prescription. I will never use the mail order service again and will just pay more money to refill my prescriptions at a real pharmacy. It is pathetic that our prescription benefits only get worse with time, and that a mail order pharmacy can continue to be allowed to run with such poor customer service.

Updated on 01/25/2019: I am the phone AGAIN with Caremark. 2 days ago, I was given a confirmation number for my prescription. Today an email was sent to me stating they need a prescription from my doctor. My doctor did call it in. She even got a confirmation number. Still on phone for 25 minutes waiting for another person trying to figure out their problem!

I recently was diagnosed with type 2 diabetes. (December 2019). I did my research on which is the best glucose meter, One Touch offered everything I wanted and got the best reviews. My husband is also diabetic and has used a One Touch meter for years. I got a prescription for test strips for my One Touch, I brought it to CVS to get strips and was informed that the claim was denied. They told me to get a script for AccuChek. I called to find out why it was denied, the girl told me that the company my husbands works for denied it... LIES... A company does not make such decisions. I said my husband has been getting his supplies for a few years now with no issue, she said that it changed this year 2019. In doing my research I found out that Caremark/CVS has some type of connection to AccuChek so they are pushing that brand and denying all others. I may be wrong but I believe that is against the law. I dislike this Caremark policies.

I have had long term preventative medication filled by other pharmacies - Express Scripts - for years. Change of health care coverage and now needed supplied through Aetna - CVS home delivery. Dr sent prescriptions electronically to their system December 2018. I had called to tell them prescriptions were coming and to put them on hold until Jan 1, 2019. No problem - come Jan 2, 2019 I start calling to get two of the 7 prescriptions immediately needed filled. Quoted a price of over $300 for a 90 day supply of a preventative medication which should have been less than $70. I said I would call back. When I called back to place order was told once again drug over $300 for 90 day supply. Once again the "supervisor" states after much discussion that since it was a preventative med would cost less than $70.

If I could give zero stars I would. I have been dealing with this specialty pharmacy for the past few years and have nothing but headaches. The medication rarely ever comes on time and when you call there are more excuses about why it didn’t ship after you wait on hold for 20 minutes. Want it automatically scheduled to ship monthly, good luck they still haven’t been able to figure that one out. If I could use a different pharmacy there is no doubt I would. It makes no sense why they cannot figure out how to ship on time, not keep people holding and maybe tell the truth, update patients if something changes. I dread each and every time I have to call. I know I’ll end up frustrated and without the issue fixed. Has to be a better way!

This company cannot find any other way to mess up my prescriptions from ordering to fulfillment to shipping to charging my credit card. They've already done it all -- since January 6. Most recently they charged me for overnight shipping (it got here in two nights) when the reason they shipped it "overnight" was because they screwed it up the first time... And the second time... And the third time. They just told me it would take 10 to 15 business days for a credit to be issued for the shipping. It took them only 30 seconds to take the charge! Since January 6th, I've spent 6-1/2 hours on the phone with CVS Caremark to get these prescriptions. Don't use!

I confirmed my new address with CVS Caremark on the phone. They shipped my medication. 7 days later, I call again. They said it was delivered. I call the next day. They realize they sent it to the wrong address. I ask them to resend it. They tell me they sent it to the right address. I never got a call with a shipping confirmation. I call again. They said they never shipped me my new medication. They claimed they would send it to a local CVS for pick up. I go to the local CVS. They don't have it. They send me to a different CVS that said they had it. They don't have it. They send me to A THIRD CVS IN MY TOWN that called and confirmed that they have it. THEY WILL NOT RELEASE IT TO ME. They tell me to try again in a few days. Day 16 without my medication. I recommend that NOBODY EVER. EVER. USE THIS SERVICE. Literally if your life depends on it.

We are at our wit's end with CVS Reno, NV. 89511. I can relate to all the one-star reviews. The line is usually a half hour long due to lack of proper staffing levels at peak periods. When our turn finally comes we are told waiting on approval, so I pay cash. My doctor never received their request, I tell the Pharmacy and it continues on with the back and forth. Next, they are out of my medication, they could at least notify via text they are out. They tell me to call, I call and am on recording forever, I hang up and go there and encounter the same scene as described as above and the cycle goes on. We will transfer to another pharmacy like Costco like others have recommended. I cannot deal with this type of ineptness any longer. Sorry for any spelling errors since I just got home and am fed up this constant repetition.

So I was sent a letter saying I need to switch to CVS for 90 days supplies. For the past year I have fought tooth & nail with this CVS/CAREMARK company. I had set up several times but there was always a problem on their end in particular "a virtual pharmacy" was the cause on why my info wasn't saved. They could not set me up on home delivery of meds because the other option of a physical pharmacy wasn't available in my area. I had until February 2018 to switch over to 90 day supplies for ALL MY diabetic medication or none would be covered so, I set it up not once, twice, but 4 times always as a NEW CUSTOMER because everything I transferred the other 3 times suddenly disappeared so they had no information on me.

I have been on a pain medication for 6 years due to a lifelong illness. Recently, my physician decreased the dose. Caremark required a new prior authorization. Stupid but fine. My physician and I completed all of the required steps. After 10 days of paperwork going back and forth, both my physician and I were informed by Caremark that all of the required criteria were met and it would be another 48-72 hours processing, but since I was already on a higher dose, approved by Caremark there would be no issue.

This is the pharmacy my company uses. I take ** but my prescription recently ran out and my doctor's office wouldn't refill it till I got lab work done. I did the lab work and they sent a refill order good for 1 month. I call CVS Specialty and they say they don't have the order. I call my doctor's office back and the nurse called them again and told me she talked to Brian and he was going to call me to arrange the shipment. Never got the call and so now after playing phone tag for days I will be going into week 3 and still no refill. Of course they are not open on the weekends when someone has the time to continue the phone tag game more consistently due to work. My pain and discomfort is steadily increasing and I'm sure they won't take ownership of the problem but instead point the finger at me for not getting the lab work done sooner. I wish I could choose a local pharmacy.

My company chose to have CVS Caremark handle our prescription drug coverage, back in 2015. I take a prescribed hormone that is very, very expensive. I’ve got an exceptional insurance plan, paying only $10 for any generic drug. I called CVS to ask what they recommend I take to avoid the approval hassle. They suggested a gel that needed no prior authorization, bloodwork, etc. I get bloodwork often anyway, but I was happy to go with their recommendation. I’ve never once, had a hassle-free refill. It’s denied every time, and would cost $1600 out of pocket. I always fight it and a week later, it’s suddenly approved. It’s been a fight for years. Recently, my dosage changed and the gel pump no longer met the quantity to allow a 90 day discount. Once again, I called them and had a pharmacist on the line who told me of a brand name patch, with a 90 day cost of $20. Sweet.

They are very unreliable and rude. They act as if they are doing you a favor to fill in your prescription. My humatrope medication is never filled on time. They tell you it's due to arrive on a certain date but will never show up. Then they give you all kinds of excuses and act as if it’s your fault. I hate dealing with them.

I have been a CVS customer my entire life, until now. My insurance changed to use Caremark for prescriptions. I had to wait nearly three weeks for my thyroid medication and this could have been deadly for me. I wound up in the bed for weeks because I couldn't get my medication approved. I called several times a day and they acted like they didn't even care. I also had trouble with three additional medication approvals that took nearly a week. THEY WILL LET YOU DIE! If you have the option to not use Caremark, then don't. It is just plain sad.

Unreliable. Difficult to deal with. Constantly running out of my meds because they screw up. Always state they never received script from my Dr though they have verification. Five times have created duplicate accounts for me and lost my scripts only to find them on some other account but can’t transfer them over and need new ones issued. I have now been out my latest refill for two weeks. Calling my insurance carrier has resolved nothing either.

Please consider other pharmacy providers if at all possible. CVS CAREMARK IS NOT RELIABLE AND EXTREMELY FRUSTRATING TO DEAL WITH!!! I've been a consumer of pharmaceuticals for over 30 years and have dealt with many different pharmacies. During the past year I was required, by my insurance company, to use CVS Caremark for my two specialty transplant medications. I've never dealt with a more incompetent pharmacy in my life. Each time I had to refill my prescriptions it was a fight with them. Their automated phone system would contact me for refills and would CONFIRM that the order had been placed and CONFIRMED the arrival date of the medications. There was no communication from CVS Caremark that the orders had not been placed. If I didn't take it upon myself to call them to confirm the orders it would have been a surprise when my pills didn't show up on the confirmed date.

I have to order my medication from CVS Specialty Pharmacy because it is required by my medical coverage. My prescription is renewed once a year. My doctor renewed my prescription and I followed up for three days to ascertain the prescription was being filled and when I could expect delivery. For three days and multiple phone calls, one call taking 45 wasted minutes to speak with a supervisor, I found they had three accounts in my name and no one could figure out why and my order had not been processed as they claimed my doctor had not sent the prescription, which was incorrect.

I went to see my allergist yesterday afternoon and I had requested that she sent in a few refills to my mail service so that I can order them when I'm getting low on my current supply. I go back to work and about four hours later, my bank tells me that I have a zero balance in my account and that I've overdrafted! I have never once had to pay an overdraft fee in my life. I promptly called Caremark to see what had happened as I saw a $124 charge on my debit card.

I moved to another state with a new company. I still have the same insurance provider. I have a new physician and a chronic condition I've had for 20 years. The new physician does not know my history nor do they have my records yet. Instead of contacting me with an issue where I was promised a response in no more than 2 days they have denied my prescriptions insisting I used alternatives. This happened after 3 weeks of them saying the doctor never provided while the staff had clear documentation that they did. I had to purchase these prescriptions at retail prices in the meantime because too much time had elapsed. Not cheap, no insurance help, and I can't afford to do it again.

Show me the time that we were ordering over the phone from CVS Caremark we weren't aware that we were overpaying for certain medications that we will be paying less in person at the CVS pharmacy. I'LL GIVE YOU A PRIME EXAMPLE. THE MEDICATION THAT HE TAKES IS **. 4 pens per box x 4 boxes $100. Now they ship us 2 boxes still gotta pay $100 then ship us 1 box again $100. WTF. So they told us just now it doesn't matter how many we ship you still gotta pay that amount. Ehh NO THE ** I DON'T. Went directly to CVS pharmacy. They said themselves to launch a complaint against them because we are overpaying. She said it herself these are $25 per box if you buy one you're paying 25 if if you buy 2 you're paying 50... and so forth so if I were you file a complaint against them and call your insurance see if you can get reimbursed by them because honestly that's ** that they are profiting out of us consumers.

Caremark/Silverscript aggressively tries to fill any prescription you have through their website. So much so that when I tried to reorder one prescription, they send me a refill for another prescription. When informed, they refused to take back the incorrect prescription. In my view their website has issues - recommend you don't use their online process.

Lansdale, PA - Went in to get **/** for my 1 year old which were stacked on the bottom shelf, all of the sudden I get shoved out of the way by an employee who was pushing a cart stacked up high with 6 huge plastic bins. She doesn't even stop to check on me but says "oh sorry" and keeps walking. I voiced my concern to the front employee who notifies me that it was the store manager who comes running and starts yelling. They have the worst employees and one rude store manager!

I get my prescriptions from Kroger Pharmacy, it’s been years now I’ve been with them. All this time I’ve been able to opt out of using CVS Pharmacy. I went to Kroger Pharmacy 2 days ago to pick up 4 prescriptions. Total cost was not what I’ve been paying, it was much, much higher! I called CVS Pharmacy and explained the situation. They said my opt out was expired! I talked to a manager. I said the cost was way higher than it usually is. She said, "It’s mandatory that you drop Kroger Pharmacy and do business with CVS." So after 2 days and over 30 minutes on the phone, she said she found the opt out option! She called Kroger and I got my medications at regular cost. What they are trying to is pressure you to deal with their company. What a bunch of liars!!!

I went to CVS to pick up the prescription and was told my co-pay was $35. I later got a bill from Caremark for $168. When I called I was told that I needed to pay the bill. It was the first time I had this prescription and had I known it was gonna cost me over $200 I wouldn’t have gotten it. When I told Caremark that I needed to know the right information upfront to make an informed decision their response was, "You have to pay it." This wouldn’t be acceptable in any other situation. I can’t imagine buying a sofa leaving with it and then a month later being billed an additional $200 and being expected to pay it but somehow Caremark gets away with this.

Caremark is a horrible company that is dealing with medical, similar to doctors in that they are to ensure that patients get their proper medications prescribed by their doctors. Unfortunately Caremark thinks they are better than your personal doctor and get to tell your doctor how to practice even though they are not DOCTORS and the doctors they have working for them have never met the patient. They will deny medications playing games with your health. They are indirectly in the medical field and causing harm to people.

If you are a type 1 diabetic, like me, beware. Since my employer switched to CVS (mandatory), I have been denied coverage for my **, insulin syringes, and now just received a letter stating my One Touch test strips would no longer be covered. I have been a type 1 for 50 years, and without these meds/supplies I will die. The insulin they are trying to force me to take was one that I had already been on years ago and eventually developed a resistance to. It does not effectively treat my diabetes. They don't care. They know that people are being forced through their employers to use their services, and customer service does not matter. They have a captive customer base regardless of how they treat them.

This is by *far* the worst prescription health insurance I have EVER had to deal with. If you are forced to use CVS/Caremark RX LLC for prescription insurance, be prepared to deal with a greed driven and unscrupulous provider. If your RX needs are minimal, then prolly fine. But before filling your prescriptions, look online for coupons or go to another (non CVS) pharmacy directly. All my family’s meds have been higher (anywhere from a few dollars to several hundred $ HIGHER than WITHOUT their “RX insurance”)... Why? Because CVS/Caremark RX LLC “contracted rates” are higher... Essentially pushing you to not to use their insurance. Maybe you’ll get lucky and get better rates. Previous reviewer had this issue as well.

Charged me $118.99 for 30 day pills - For years I get a 30 day 120 pill prescription for pain but today GEHA refuses to cover. My prescription is for 30 days but I have managed to stretch it to one year for a doctor visit. CVS said could get 28 pill for $2.20 then go see a doctor. HORRIBLE. Who can I report abuse to?

I believer this is a tactic to reach the "hole" before necessary. Took all my meds off of auto-fill, but still get constant notices to refill before it's time!! Switching to my local pharmacy where I can control the meds to every 90 days. FRUSTRATING!! Looking for other insurance.

I have found that Caremark in their relationship as the pharmacy provider for Anthem seems to consistently price fix the cost of prescription medications. Those medications can unilaterally be purchased outside of the prescription plan for substantially less cost. In addition, Caremark is supposed to refund patients for the costs of prescriptions that the patient makes outside of the insurance plan. However, Caremark makes this process beyond difficult, to the point of nearly impossible to file paperwork for reimbursement. Once the appropriate paperwork is filed, Caremark then routinely denies the reimbursement under false pretenses.

They do not care. They give you a date you will receive your meds which they never meet. Every time you call you get a different person who never tells you the truth, just what they think you want to hear. They do not sent out the drugs before you run out. Drugs you cannot stop, putting people life in danger. If you talk to a supervisor they never follow through with what they tell you. Charge and promise to overnight your drugs for $25.00 then just put them in regular mail. I live in a small town with very little options that is why I was using them but please be warned. You are dealing with a company that does not care and puts your life and health in jeopardy.

If they had negative stars, I would be all over that. I am rolling from OptumRx (need to give them 5 star rating) to Caremark because of an insurance change. Wish there was an option but this is it for my mail order option with Blue Shield coverage. I am a heart patient on 17 medications. It has been 7 weeks since I started this. I will get a drug in the mail, and call on remaining ones - can't pull anything up online. When I call, they cannot find the prescriptions I ordered, and then I tell them some information, where they can THEN pull something up. They say they haven't been able to reach the doctor's office. It's the number I call and ALWAYS get through, no problem. They tell me there are notes the number was wrong.

Updated on 11/07/2018: On November 2nd, I submitted a review regarding this company and their terrible business systems. In the five days since then, I have received three additional calls from their automated system and each time authorize shipment of a prescription which I believe I have now authorized shipment of six times. Today, I went into my account in their online system in hopes of finding a prescription awaiting authorization to ship so I could authorize. Their online system shows no prescriptions awaiting authorization. After a long wait on hold, I got to a woman who promptly said their systems were updating so she could not help me. She didn't seem to know when the system would be available. This at 2:30 PM Eastern on a Wednesday afternoon. I am now searching for someone, anyone who will handle Medicare Part D and has no connection to CVS Caremark. They are the absolute worst!!!

I had a prescription submitted on 11/18 on a Thursday. On Saturday I called the Pharmacy and was told there was an issue with the insurance. I called CVS Caremark the following Monday to be told that a PA was required. I asked them how was I supposed to know this. They gave me a number for the doctor to call for PA, which they did and they were told they had no record of me. I told them to call a different Pharmacy which they did. I got the meds without insurance for $10 with coupon. Just out of curiosity, I called the Pharmacy for the original prescription and, yes it’s still pending.

I have had to contact CVS Caremark twice in the past two days regarding billing. They billed triple the actual co-pay for one drug ($150 instead of $50), and $48.77 co-pay for a drug with no co-pay. (Total error close to $200 in their favor). They agreed to correct these errors. Errors are always in their favor. What if I was frail and elderly and couldn't keep on top of every single bill. They would profit considerably by these kinds of billing errors. Please be sure to check your Caremark billing closely. And consider not keeping a credit card/debit card on file with them.

We had never used a mail order medicine. We went to a Rite-Aid in the neighborhood and our trusted Pharmacist at that location. My husband went to refill for a chronic condition and was denied. They told us to call Caremark. We called. Caremark said they’d review the “claim”. I asked for emergency medicine until we figured out mail order and shipped. They told me within 72 hours I’d hear the decision.

Placed an emergency order for diabetic insulin supplies online. I stated that I had a one week deadline before I ran out. Their website accepted my order and said "In process". A week later it still said "In process". I called them. Spent 3 hours on hold after being cut off 3 times. Finally reached a person. She had no clue of what to do. Said that they could not supply my prescription even though their website accepted it and said it was in process. Diabetics can die without the needed supplies. They didn't seem to care. HORRIBLE SERVICE!!!

Saw my doctor on September 28, 2018. Three RX's were submitted to Caremark on that date. After a week of not hearing anything I called them. They claimed to have not gotten the RX's. Doctor has re-submitted them several times and I have called them several times to follow-up. After two weeks plus I called this morning (10/15/18) and Caremark is still not sure of what they are doing? One lie after another. Two of these RX's they have been filling for more than twenty years and the third for at least ten years.

It is a shame that I have called and are in a state of emergency and they told me one lie after another lie. They told me they would deliver my medication by a certain time and that has been a lie and they do not care if I am going through a lot right now. They are the most not caring people you can ever talk to. They say they care but they won't call the pharmacist. They said, "We sent them an email." I just hate that I will not get my medication before a hurricane. They are liars.

CVS Caremark is the mail order provider for BC/BS. THEY ARE IMPOSSIBLE TO DEAL WITH. Caremark goes out of their way to avoid filling an order or else try to sell an alternate at exorbitant prices. For example, they lied to me about B12 by trying to sell me an alternate costing $1,008.08 instead of regular cost of $1.92. Please, BC/BS DUMP THIS CROOKED LYING COMPANY NOW!

2 years ago my insurance changed, while it is still BCBS, Caremark CVS is on the pharmacy card and they make it difficult if not impossible for me to use my local pharmacy that is within walking distance. Instead I'm forced to use mail order or CVS that is 20 mins away. I got an automated msg saying my prescription was ready but when I got there, no prescription and they don't have anything on file. I've been taking these same bc pills for about 15 yrs. Back in June I was on the phone with Caremark for over 2 1/2 hrs trying to straighten out this one long term Rx. Apparently they still didn't get it right. I get automated phone calls that say, "Caremark" and nothing else.

I called Caremark to get a waiver so I can have my local pharmacy fill one prescription. They will not issue a waiver. My closest CVS PHARMACY is almost 20 miles away. Almost all of my other prescriptions need to be compounded. I have to go to a compounding pharmacy to get medicine I am not allergic to. I want all my prescriptions filled in one place so that any contraindications are caught and all drug allergies are in one place. Caremark will not issue a waiver. They would not even call the account manager to ask for a waiver. This is heavy handed. Now I am paying both the insurance premium AND full price for my prescriptions. We have our insurance benefits through our employer. This is wrong. We are shopping elsewhere for insurance coverage when it is time to re-enroll.

Over the past few months there has been hassle after hassle with CVS with almost all divisions (PBM, Retail, Mail Order) that it's difficult to know where to begin to report on it. Let me begin, then, by saying that I believe that the pharmacists and technicians at the local retail stores are good people who are just trying their best to do their jobs in a challenging environment. My ire is reserved for those higher up the chain and especially those decision-makers on the PBM side who seem to lack the requisite logic and wisdom necessary to make sound decisions regarding prudent and safe patient care.

I have been on the same medication at the same doctor's office for years and 2 years ago when my company changed insurance I was told I had to use CVS. They never get my prescription filled on time and they blame everyone else for their issues. I asked for a corporate contact and instead of giving a phone or email they gave an address. Do you know where that is going to go? NOWHERE! They do not care about people. They are all about money. Larry Merlo CEO/President will not speak to customers I was told by the office. No one is available to contact because they are too busy scamming people! What are they going to do when they kill someone because they screwed up the medication? Say, sorry that happened to you. REALLY? This company is terrible. I told them all my issues and they still didn't seem to care.

My company recently switched insurance and they use CVS Caremark to fill prescriptions. My doctor has had me on this prescription for years and they will not fill it because it is not FDA approved for use for the condition she has me take it for. They are the ONLY company who has refused to fill this prescription! It’s obvious, all they care about is the money. They should not be deciding what is best for me and leave that up to my doctor who sees me on a regular basis. My doctor knows what works for me and what is the best for me. Money hungry company at its best! They will find any reason to deny a claim and line their pockets instead of helping their customers.

I get the same prescriptions for 5 years and every time I put my order in I have a problem. They don't know how to fill order properly. I paid them for my medicine then my husband put in his prescription. They gave him his prescription of my payment and told me I have to pay again because we have a balance and I said, "How are you going to take the money out my account and charge me and give my meds to my husband. Let him get his meds free and come back and charge me again." The purpose I was paying is for my meds not his. I was so furious that I have to find another pharmacy because I can’t stand CVS Caremark. Been going on for 5 years.

I recently switched companies and they use CVS Caremark for their Prescription service. They have the worst service I have ever experienced! I am on my fourth maintenance medication requiring a PA. This is ridiculous! the company puts saving a buck over the health of their clientele. I will never recommend any corporation to use their services and would never recommend using their pharmacies. I am utterly disgusted with my treatment and will continue to do everything to not utilize their services. I am also filing a complaint with my HR department against CVS Caremark.

I have spinal stenosis and lumber region and have been denied my medication which is pain medicine. I understand that it has been abused but I am a person in need and had no problem with prior authorization and approval for several months. Now needing new prior authorization I’m being denied. I have been in pain for 30 days. Mind you I also just had a recent hysterectomy surgery and have no pain medicine. Can you imagine as a woman with that feels like plus having the lower entire back aching. I feel like I’m being totally disrespected in all aspects and discriminated. If I have to pay for my medication I will have a lawyer seek a lawsuit because I want to be compensated. This is inhumane and unethical for a person to be treated like that especially when you had no problem the first time approving it. My system is clean. I’m not a drug addict or junkie but a sick patient in need and can I get my medicine because of CVS Caremark.

I have been disabled since 2012 the same year I lost my husband. I have been treated on many prescriptions through the years and finally got the right pain management. CVS Caremark has covered my meds for the past 14 years until recently they said they are not paying for my meds anymore whether or not my Dr. says it's a medical necessity. They sent a letter to my doctor trying to tell him how to prescribe my meds, he was in disbelief and should contact a lawyer. My meds have not changed and they said they will not cover meds they have covered for years. My quality of life has just been shot down by Caremark. Is there anybody out there going thru the same thing? When has the law allowed the pharmacy determine your healthcare.

I am in disbelief that the practices they are allowed to get away with are legal!!! I am on meds for depression and anxiety; I have been for 6 years. Recently my psychiatrist took me off. I took my last daily maintenance med 9 days ago. I have to see my psych monthly for my 30-day script renewals. On my last visit, we ascertained that the current med level is working so she upped my refill to 60 days. HERE'S WHERE MY HELL BEGINS... I have the script called into Walgreens which I switched to because they still accept Tricare, my secondary insurance. (PS - CVS STOPPED TAKING TRICARE insurance a few years back). When I go to pick up my med, I was told that CVS CAREMARK DECLINED the refill. I asked why? Problem/demand #1 - because they will ONLY FILL MAINTENANCE MEDS AT CVS. Fine!!! I'll pay the damn copay since you don't accept my Tricare secondary insurance.

Today, Sept 19, 2018 I had a manager flat out tell me I'm banned from CVS stores, confused I asked her what she was talking about and she said I can't be in the store and was told to leave. She was also in a heated argument with another customer as I was leaving, she seem to have a habit of doing this. Additionally, this isn't the 1st time she's done this to me as I switched pharmacy’s because she had become unbearable with nasty attitude. I have no idea why she's this disgusting to customers, but it is not right for someone to treat patrons, of the company you work for, this way.

It took a week to get my progesterone medication. I learned today that my hormone levels have dropped and I will be losing the pregnancy. It was prescribed on Thursday. I called CVS specialty on Friday and was told I had to wait for it to go through insurance. I was never given the option to pay upfront to hurry up the delivery. Found out Monday when I called THEM, that it was not covered so I paid for it out of pocket. When given the option to have it signature required or left at door I made a big point to make them leave it at the door because I knew I was going to be at work. They did not record this correctly and when the package finally came they did not leave it.

Every single time I need to refill my medication through CVS Specialty Pharmacy they have told me they could not refill it due to the insurance company rejecting it. They claim my authorization codes from my doctor are not valid even though they are. When dealing with this issue, they informed me they would call me if my medication was not approved. They decided not to call me and instead let me find out on my own that my medication was not shipped. They never reached out to my doctor's office but when I confronted them about why I didn't receive my medication they said they had been in contact with my doctor numerous times in the past month and that my doctor has not returned calls or emails. My doctor has no file of this.

Since when does a “board” of people that they claim has doctors & pharmacists on it, but who knows if that’s true, claim to know more than your own physician that has tested you for more than 20 years? Caremark has made me switch my short and long acting insulins and even with a prior authorization from my doctor says I have to do trial and error with all the insulins they choose before I can possibly get my old meds back. I was also told by a CSR that I was wasting my time fighting them because they will never approve the meds that worked for me for the last 6 years. Truly, Caremark doesn’t care what is wrong with you. Type 1 diabetes is a tricky disease to manage and even small changes can cause drastic effects. Look at the overall stars and see how poorly this company is rated by working people trying to live and maintain with their illnesses - something is very wrong with Caremark making life or death choices for people!

Forcing my husband to suddenly stop a Rx. Now he is in danger!!! I HATE that they have the gall to denying a medicine that my husband NEEDS. I am extremely nervous that he will end up in serious trouble without his psych med. I don’t understand how this is legal!!! This is an EVIL Corporation, to put save $ over CARE. If someone happens to him I WILL SUE!!!

Forced to use CVS mail order through company insurance. Paid $140 for diabetic chem strips. Chemstrips temperature sensitive, and need to remain under 84 degrees to remain reliable. Live in Houston Texas. Current temp average 90-100 degrees every day. CVS goes budget and sends my strips through US Postal service (ground). No notification. Tracking gives vague response to "recheck later". Chemstrips found over 8 days after posted ship date roasting in metal mailbox. Do I trust these enough to base insulin dosage (and my life) on their results? Was $140 not enough for CVS to send them overnight? They don't care about me. My last mail order pharmacy sent all my insulin and chemistries overnight in a cooler to my doorstep along with email notification on its arrival. How I miss them!

How do I accurately rate an "experience" that is apparently not going to happen? I've been trying to access the Caremark website for nearly a half-hour, and all I get is messages at the bottom of my computer screen to the effect of "Waiting for response from caremark.com." Occasionally, I get the website masthead that includes a box to "Log on" but when I move the cursor to that position, it doesn't allow me access. In general, I like Caremark's overall service with regard to prescriptions, but today's NON-EXPERIENCE rates a ZERO, but ZERO isn't an option, so I'll have to give it a "1". P.S. -- The computer is working perfectly in all other instances.

Trying to order my prescription online for **, the cost shows $179 for 90 days. Doctor office sends thru prescription. Go online to confirm the cost still shows $179, then a message comes up, to tell me cost unknown. So start again, same result, $179. Then again cost unknown. Call customer service, hour wait to talk to rep. explain what's going on. She pulls the prescription and confirms it states $179, but then after looking again says it's not really $179, it's closer $500, WHAT. She cannot explain why it states $179, when the cost will really be $500. This is now nuts. We go round and round to no avail. I don't have $500. Barely have the $179. We hang up never get an answer, except she listens to stuff like this all day long. Telling my neighbor, turns out she has Caremark thru Silver Scripts, takes same medication, her 30 day prescription is $49. This is utter madness.

CVS Caremark has got to be the worst run company I’ve ever dealt with. I was taking a medication that I found out while browsing the internet, that it had been recalled due to it being tainted with a cancer causing substance by the Chinese manufacturer. So I called CVS Caremark to request a replacement and they told me they had not even heard that there was a recall for this medicine. In the meantime, I found out that my doctor as well as every other pharmacy in my area had all heard of the recall and it was all over the news. I was supposed to leave in two days to go on an overseas trip and they told me that they could not approve the replacement prescription because they had to wait for approval from this company called VPS.

Yes, CVS/Caremark is the worst prescription company EVER. It doesn't help to complain to them. Contact your insurance company and file a grievance against CVS. Hopefully, if insurance companies get enough consumer complaints, they will switch to a more reputable and reliable company. I had to do this after recognizing that their IT department is completely incompetent in managing their website. Confusing and inaccurate with multiple omissions. Also, received meds not ordered and it took 16 emails to get them to refund money. Since January 1, I've had no fewer than 45 emails about ordering and/or receiving my meds. I had Walgreens for several years and never had an issue. Never.

I swear, CVS Caremark is corrupt. They send you mail order prescriptions you didn’t order, then refuse to take them back. They conveniently don’t tell you they are sending an order until after they have billed your credit card and shipped it, so that you can’t fight it. You call them and cancel prescriptions, and then they claim you never did and that you put in the order so they can send you more. Customer service is the worst!

We have had this prescription plan through my husband's work since January. It is by far the worst coverage we have ever had. Prescriptions that have never cost more than $40 are now $200-300. 3 members of my family need to carry ** and of course this is not covered. So we paid $350 for one **. One of my children needed new meds for ADHD... The medication 5 years ago was $20, and is now $230. My migraine medication that was always only $40, is now $120. My allergy nasal spray, again, never more than $10-20 is now $250. What is wrong with this company, with pharmaceutical companies, and with the outrageous charges? How can any family possibly afford this! This company is horrible!

I send my prescriptions in to be filled every month. For some reason, they seem to hold on to them longer than need or until I am completely out. I ship my prescriptions out next day air with the USPS on 8/1/2018. It is now 8/14/2018 and they still have not shipped my medication out. This after I paid my copay and for next day air. I have been calling for over a week to try and find out why but just get lied to being told it would ship out that day or the next.

I just received the worst customer experience - I was hung up on by a senior customer service representative named Janelle when I asked for her manager's name and number. CVS Caremark charged my card $90 without my permission and is refusing to refund it. I demand a refund. I never gave permission to CVS Caremark to charge my card without calling me first. I never received a call.

I feel bad for the Customer Service reps! This is absolutely the worst company to deal with and the reps have to make up things, so CVS/Caremark doesn't look bad. I wish I had another choice, but the Company I work for decided to go the cheap route and hire CVS/Caremark. They also just stopped covering one of the meds I was on for years and made me replace it with 2 meds, which means two high co-pays instead of one co-pay. They act like they know more about my health (without seeing me), than my Doctor does. My Doctor said CVS/Caremark is impossible to deal with. It's all about the money and not my Health with CVS/Caremark!

The worst pharmacy I have ever came in common with, no communication, one person calls you and tel you your rx in mail; the next 5 days have not received rx and when I call they tell me my order was never sent out and this has been going on for months!! I will not recommend this pharmacy to a animal!!!

I've read the other reviews, and my experience is similar. I feel sorry for any elderly person that has to deal with CVS Caremark. I am the Son and guardian for an elderly client, so my Mom is fortunate to have support. They have no issue and feel no responsibility when a client is about to run out of a critical medication, even when it's their fault. Zero Stars if possible. What a terrible company.

I have been using CVS Specialty for years and they are by far the worst company I have ever dealt with. They do not care whatsoever for your health. All they care about is money in their pocket. My son has been on medication for arthritis for 2 years, they are now denying filling it due to a diagnosis code, but I can pay outright. So they acknowledge he needs the medication but refuse to pay for it, until they can read the doctors notes and discuss with him why he is prescribing it. They did not call ahead and say a new authorization was needed, they waited until the refill came up. So now 10 days later no further along and my son is suffering and I'm supposed to come up with $5000 to fill it. Yet if I didn't have insurance it wouldn't be an issue. The drug company would have paid for it.

They don't deserve any stars ------- and will lose my business.

The company I work for changed insurance company January 1. That is when the nightmares begin, Caremark personal are not qualified, as CVS employees we have come to know. No working person has the time to spend hours on the phone, to try and obtain their orders, that have been automatically been sent for years. I am not here to train them, not want to get in the middle of the partnership these companies have produced. Furthermore when issues arise, they always blame the other. They have a major problem communicating with their clients. Must we remind them, there is always a Walgreens across the street, and many others that would love our business. For a company this big, they should try to get their act together.

I pay good money for my coverage. I have a decades long history of migraines, even having 2 surgeries in 2013 to try to reduce the severity. Some idiot at CVS Caremark thinks they know better than my doctor and have denied my medication, the same medication I get every year. The same medication that keeps me sane in the face of unbelievable, crippling pain. Hate these people.

I have used the same medication for more than 20 years and suddenly CVS says I now need to try three other different brands before they will allow me to refill the medication I have been using. It took me 15 years to find a BP medication that worked without issues. I have been doing just fine. How can we allow these companies to make decisions on behalf of individuals and force the doctor's hands. Even with a request for this medication from the doctor they are saying no. This is ridiculous.

They refuse to use easy open tops in shipping their medications. I have arthritis in my hands and cannot open the pill bottles with childproof caps... I have spoken to 3 reps from CVS Caremark who offered to send nonchildproof that I can put on myself. This does not help me. I have to have someone else open my medications initially. This company is not providing the accommodations that I need in order to access my medications. I will be contacting the ADA: Americans with Disabilities Act Justice Dept. to find out what to do next. This is ridiculous. Their prescriptions are not accessible to people with hand issues.

I have had to use CVS Caremark for the last year. It is the most difficult process to use. WHY do I need to update my info every time I've already updated it? Shouldn't it be saved? And why is it every time that I am forced to call them, their employees are all VERY rude, and do not care that I have had to update my info every time. I have had to call between 6-8 times in the last 12 months to update my info, because my RX is being sent to the wrong location. I have updated everything. On top of the fact that the people that I speak to have 0 interest in what I'm telling them, they also can't seem to find the RX that I have had filled multiple times. I work customer service at a hospital, and I have worked customer service on the phones for a call center for hospitals. I understand it's a difficult job, but please try to understand that when people are calling, it's not because they want to chat, they want their medication, and want it the correct way.

I want to opt out of Caremark, my Dr. tells me this is possible. CVS Caremark is the most expensive in America. I once was able to use Walmart and was getting my ** for $40 per month, now I must drive 30 miles to CVS to pick up my scripts, and must now pay $244 for my ** and that is with a coupon, without the coupon it would be $500, ridiculous! The only solution according to them is to change my medication, I don't want to change my medication, it works great, I want to get rid of Caremark. Anyone know how.

I am writing this to express my EXTREME dislike for CVS Caremark of which my employer has signed up for their employees. I get a medication that has 3 components to it. ONE of the component is being denied as not a covered benefit...therefore, the whole drug is not covered. This information comes from the pharmacy I use to make the drug... Akina Pharmacy in VA. SO, I contact my doctor's office and they say "well, contact CVS and ask them 2 things. 1. What drug is being denied. 2. What drug can be used in its place."

The only satisfaction in reading through the entries here is that I'm not alone. This is the first step for me to try to nail these people! For two years, I've been forced to purchase my oncology meds from them. Countless hours on the phone, with no phone log kept at their end, promised callbacks that never materialize, shipments that don't materialize, threats of collections when they didn't apply the valid cards they had on file for my copays, and that I verified with every single phone call. I'm worried too about the efficacy of the generics. But how is this situation even legal? I don't understand. If someone can let me know what other resources to follow through with, it would be greatly appreciated. The one star is forced. It's zero stars.

Blue Cross Blue Shield and CVS created a monopoly. They refuse to fill an insulin prescription for 30 days requiring to go through mail order for 90 days. You explain to them you are out and will die without it and they don’t care. I have filed a complaint with the government about this issue. This company would rather let people die than fill life-sustaining prescriptions.

This company is beyond evil. I had a 30 day prescription and they refused to fill it as they will only cover 90 day supplies. I spent 2 hours on the phone pleading with them to fill my much needed medication and was transferred multiple times to rude uncaring reps. These people want to play God with people's lives and think they have the final word on your health needs. What they are doing is illegal. My prescription should have been filled for $30, instead I had to pay $839 for a 30 day supply. As soon as I am able I am cancelling my insurance, they are a scam health care insurance and we need a class action lawsuit against them.

They refuse to sent my sleeping pills even though I have a doctor note. I take 1 every night. So they are telling me I can only get 45 for 90 days. They do this all the time to me. Should be shut down!

I had Accredo pharmacy prior to CVS Caremark taking over. Since that time, there has been nothing but problems! Every month there is a different reason as to why they cannot ship my much needed medicine. They notify me 1 day before I am to receive it that it was not sent. My doctor has done a prior authorization each time. I am assured it is has been handled for the year and then the same issues. My doctor’s office is exasperated, and I am equally so. Please, bring Accredo back!

In general, I’m satisfied with the service provided, but I have concerns about the product. I switched Medicare drug coverage provider this year and therefore switched to their preferred provider, CVS. I had previously been using Walgreens for several years with relatively stable medical readings. Within 3 months of changing I have experienced changes and deterioration in those results. I realize many factors may be the cause. But for now, I’m going back to Walgreens to see if the generic drug itself is or is not the cause.

We are forced to use CAREMARK through my husband’s work. My son takes a restricted use medication which, in my state can only legally be filled one month at a time. Even though I opted out of the 90 day mail order plan, CAREMARK keeps rejecting his prescription because they want it filled for 90 days. It took over two weeks to fix. I spent about 5-7 hours on the phone, my son’s doctor spent about two. They did an override last month because my son had one pill left and said the issue was fixed. I just went to get his meds and they demanded a 90 day supply AGAIN!!!

My doctor prescribed a new medication for me to switch over to, which Caremark flagged for a prior authorization. After 30 calls and 5+ hours on the phone, it's denied with no explanation given and I had to call yet again to even find out why. The last call was the worst experience, given that I was transferred to a clueless robot that doesn't understand human emotion (otherwise known at Caremark as a "senior representative") and only given a "sorry you feel that way" non-apology. The implication is that my pharmacy knows better than my doctor for what medications to prescribe. Pretty well sums up the overall problem with the health care system in the US. No apparent means to file a complaint with them and dispute their idiocy, either. If you have a choice in insurance, do NOT use these schmucks.

I had been ordering my prescriptions from CVS Caremark with no problems until December 2017. I got a notice that my medications were ready to be refilled. One was for my insulin. After I had placed the order to refill, I receive a notice that the copay for my insulin was to be $759. The next day I called to cancel the order. I talked to a person on the phone and cancelled the order and this was confirmed. I found out that if I waited until Jan. to order, my copay would be $110. I felt relieved that I had cancelled the order and it had been confirmed. Two days later the order arrived with the insulin and my credit card was charged for the $759.

My insurance recently changed to use CVS Caremark Prescription Services. I started paying for my insurance in February, but for some reason, they had a problem adding my dependents, so they were finally added mid-March. They kept telling me, "Just fill the prescription. When this is straightened out, you can submit a paper claim." As soon as it was straightened out, I did just that. They paid 2 claims for a total of $30, and denied 5 others for a total of $300. They gave reason codes. After spending about 8 hours on the phone with CVS and then CVS and the pharmacy together, then CVS and BCBS, I submitted all the paperwork for the codes. They denied them all again, but this time with different codes. They have no intention of paying any paper claims ever. It is just a game to them.

After EIGHT weeks and close to TWENTY calls, only one of my five medications are come to me. I decided to switch to mail service from the traditional CVS pharmacy to save money, but this has been a completely nightmare. Each time I call, I talk to someone different, who upon pulling up my record says they "don't see any previous notes". So, I got wise and began to get reference numbers at the end of each call. Well, that proved to be useless since they still tell me each time I call they "can't find that reference number".

We are forced to use either CVS local store or the mail order. We are not allowed to use any pharmacy outside of the network, which is not a fair practice and takes away our freedom of choice. (We do not get a choice in insurers through the employer other than not to take it, which is not really an option at all.) We have run into several errors over the years with both mail order and local pickup and we have to be very careful to double check everything. Also we must bypass a neighborhood pharmacy which is convenient, and our local CVS doesn't even have a drive-through. Inconvenient at the least, especially if you are sick and have to go stand in line and share the illness with other customers.

CVS Caremark is literally forcing me to use CVS for my medications! I want to get my medications filled at the privately owned pharmacy in my hometown where the pharmacist knows me personally and NEVER makes a mistake regarding my medications. James, the pharmacist (at the pharmacy in my hometown) makes SURE my generic medications are refilled by the exact some pharmaceutical manufacturer/at the same manufacturing plant every single time! That's so important because different pharmaceutical manufacturers produce very different generic medications (of the same name).

Initial set up order requires many steps and extremely slow. Takes 3 times to fax in prescription (3 weeks), each time fax in, it'll need 24-48 hours to verify receiving or not. After that, insurance needs 1-2 days to verify, prescription needs 1-2 days to verify, picking bones from eggs and let you re-fax. 1-2 days for initial questionnaire, 1-2 days to verify those questionnaire, 1-2 days for final processing. By the time you got the prescription, you should have died because of waiting for it. WTF! The law should kill all these money shattering PBM in the health care system.

Since January, 2018 I have been trying to obtain STATEMENT of PATIENT COSTS from CVS Caremark, which I never received the entire time I was employed with Praxair, Inc. a huge, international corporation that had a contract with CVS Caremark. Actually, as of 1/1/2018, my previous employer did not renew their contract. Your customer service representatives are worthless, uncooperative, use stalling tactics, only use verbiage that they know is irritating the client, customer and then say, "Oh, you sound frustrated!" In trying to obtain my STATEMENT of PATIENT COSTS, I have talked to probably 12 representatives of this company and have gotten 12 different answers as related to my issue.

My experience with this company was so incredibly painful that it affected my overall health! I spent hours upon hours and days on the phone attempting to procure valid information regarding my prescription, authorization and actual shipping. On multiple occasions information was overlooked and fabricated by all of the phone personnel. I was told one day all was ready to ship. The next day messages were left that it wasn't and needed more authorization. The information they provided regarding the insurance was false regarding rejection etc. as I verified with my insurance company. I am at the point of bringing legal action against them and the travesty of it all is that I still don't have the medication for my chronic illness. Guess I will have to take my chances at the ER. Run away from this company as fast as you can!

PERA health insurance recently switched to CVS/Caremark for filling prescription. This has been a disaster. They refuse to fill any of my prescriptions all of which were covered previously. They have made the process so extremely bureaucratic that it cannot be executed giving them reason to deny the claim. Example, I just had a regular prescription for ** from my doctor sent to my pharmacy. The pharmacy said CVS/Caremark would not cover since they did not get a prior authorization by having my doctor call them in advance. This is ludicrous!!! Having a highly trained physician call them for very simple and inexpensive prescriptions - for which a script was written by the doc - is insurance gone insane. In reality, it's apparent that CVS/Caremark really don't want to cover anything! They are being paid by PERA health insurance and do nothing in return.

There has been a lengthy bad history with this company and myself. It first began and continues with them not following simple instructions that had been agreed upon when I had ordered my medications. I do like to have them delivered when I am home so that they may not be stolen if I weren't home. Simple enough right? Apparently, not. I get a notice from UPS that I have a package coming from them specifically on the day I did not say to deliver them. Not to mention the times my orders were not complete.

This personnel who staff this mail order service are very rude & are not in the least looking out for the consumer. They do not help the consumer in any way. You will have more control over your prescription fills & refills if you deal with your local pharmacy. Due to low staffing, the company pharmacists are not able to check over individual customers' records. If you receive a questionable order, they will never make restitution. Once it ships, you are charged. No resolution to problems.

Our prescription insurance restricts us to using CVS and CVS Caremark for certain medications. Getting those medications is a nightmare every time. It takes weeks each time I try to refill my daughter's daily allergy medication - I now start trying a month in advance and we still don't always get it on time. I am currently trying to obtain medication to help prevent preterm labor after we lost a daughter who was born prematurely and have spent the past three days trying to sort the prescription out (after three days they still can't verify that they even have the prescription in their possession since "it takes 24-48 hours to process" and the most recent one was sent to them yesterday).

I received a nasty letter from CVS Caremark stating my current prescription would need to be filled in the future by their mail order processing center. I called and said I didn't like mail order and I certainly didn't like their nasty letter. "Oh don't be upset- it's a form letter," she said. "We send to all of our clients." Wow lucky me. She said the company would do all the work, contact my physician and get a 90 day prescription for me. It would only cost me $20. She said if you walked into a neighborhood CVS it would cost me $10 for a 30 day supply (hence $30 for a 90 day supply). And she said, "By the way you have an opt out provision in your insurance that would allow you to not use mail order but rather go to your local pharmacy". Then I asked, "Why the nasty letter and why use your mail order?" She said, "The price- you will save $10 with a 90 day supply". Why not save $10- so I ordered.

My doctor recently wrote a prescription and it went to the "specialty pharmacy." That was 24 hours ago. I have not heard anything from the specialty pharmacy so I gave them a call. I was told that "We have to verify your insurance and that can take 24-48 hours". Really? Really? It does not take 24-48 hours to verify insurance. Let me repeat that - they told me it takes 24-48 hours to verify insurance. It does not take 24-48 hours to verify insurance. It is done electronically and either I have that medication on my plan or I don't.

I wish I could give zero stars. I was forced to change to this mail order plan at the beginning of the year or pay full price for my prescriptions. It was a hassle to get all my prescriptions switched. Now I am trying to pay my bill online and it keeps on giving my card an error message (I checked to make sure it is correct.) They sent me a bill but I do not use checks! I pay online! But I can't! Incompetent.

These people are beyond incompetent. They had my doctor's prescription for 75mcg ** auto-renewing for 5 mg ** (wrong dosage!!). My doctor never prescribed that doseage. Now when my actual dosage has run out, they tell me that prescription has expired. It hasn't. No one at this company knows what to do. I think mail order is dangerous if they have incompetent people running the place. Management should be ashamed!

My employer changed to CVS Caremark from Navitus in January of this year. It has been nothing less than a disaster. First, with no notice they told me I needed a prior authorization to refill a prescription that I have had filled for over ten years through Navitus. They didn't notify me of this until I went to refill it. It ended up going with the prescription for two weeks. Now just today, I went to refill a prescription at CVS that was filled there using CVS Caremark coverage and they tell me I must use a Specialty Pharmacy. They could not explain why I was able to fill the Rx last month. Anyway, each month, I now need to go through a horrendous phone tree to reorder this prescription and wait for them to fill it, then mail it to me or to my CVS Pharmacy. They obviously are customer focused. If you have a choice in Rx Insurance, I recommend you avoid CVS Caremark.

I would like to have a HUGE complaint, regarding about my son’s pain medication, that he has been on for at least 10 years. I have also read the others complaints, and that I can really relate what they are saying. First off, all of a sudden you need a doctor pre-authorization to continue with the med, in order to get approve and to get the medicine for the insurance to pay, and that remind you, I have received the letter saying it’s good for a year. Next thing I heard, was to go to the doctor for the approval of getting the medication, and was given a new prescription. Mind you it was the same ones before, and they would not fill it until he sees the doctor, who he has the same doctor for over 10 years!

I am beyond mad! I have been dealing with employees from CVS that know nothing about the system! I have had my prior authorization and prescription in for over a week and cannot have it delivered! I have called every day to try to figure out what is needed and what is not. Today, they told me I do not have prior authorization! Seriously? I am forced to use them since I am forced to use CareSource being an independent contractor in KY. What good is this doing when I am paying for something I cannot receive? I need my medication. What now? This whole system needs to be revamped! For a medication I have been on for 10 years, it seems the system is the problem!

Nobody should have to endure their headaches. They do not inform you when prescription criteria changes. They have terrible communication. I received incorrect information from 3 reps before I finally contacted my insurance to help. We went around in circles. Finally a supervisor got on the phone and she provided information that was just as confusing before she informed us how to overcome the issue. It was so frustrating. I feel they should be out of business.

Since when does a pharmacy plan have the right to deny filling a prescription if you don't order through one of their pharmacies on a 90 day refill? I was told upon calling "No ma'am it's to save you money." BS! I switched to a different pharmacy already to do that. Stop making people jump through your silly hoops to refill needed prescriptions that can save a life. So to resolve this issue I had to simply call CVS and opt out of the "savings plan". Terrible. Horrible.

Being a senior citizen and new to Medicare I relied on a name brand I thought could be trusted, CVS Pharmacy and CVS Caremark mail order for prescription drugs required by my doctors for my health. So I called Caremark direct to get accurate pricing of all the drugs I am currently taking, they had a list and started quoting me pricing, things looked good, actually very good so I enrolled with their plan, which you can only change once a year

At the first of the year CVS Caremark contacted me and stated some of my drugs would not be covered, or the price would increase unless I purchased directly from their mail order service. I moved my prescription to CVS and after 3+ weeks and many phone calls I'm still having issues getting all the prescription processed. They have even had the Dr. send 3 prescription for the same drug, and they still are having issues. I have contacted customer service many times and they keep telling me everything is OK, but then, in a few days, when I check the order it shows canceled. I contacted them today, and it was the same runaround, the system canceled the order, and they will have a new prescription request sent to the DR. and get the order processed, SOMETIME IN THE NEXT YEAR...

I am forced by ADAP to use this pharmacy and it takes forever for them to approve a new prescription with ADAP so I can make an order. You can never check if there is a problem with an order until the day of shipment when it turns out there is one and they will not notify you. They are separated in "departments" instead of one person doing everything like at a regular pharmacy. The departments do not do their job and have poor communication between each other. If I went to a regular pharmacy at a near grocery store, the prescription get verified in a day and delivered next day. With CVS Caremark it takes weeks and you have to constantly call them to make them their job.