CVS Caremark Reviews

Our prescription insurance restricts us to using CVS and CVS Caremark for certain medications. Getting those medications is a nightmare every time. It takes weeks each time I try to refill my daughter's daily allergy medication - I now start trying a month in advance and we still don't always get it on time. I am currently trying to obtain medication to help prevent preterm labor after we lost a daughter who was born prematurely and have spent the past three days trying to sort the prescription out (after three days they still can't verify that they even have the prescription in their possession since "it takes 24-48 hours to process" and the most recent one was sent to them yesterday).

I received a nasty letter from CVS Caremark stating my current prescription would need to be filled in the future by their mail order processing center. I called and said I didn't like mail order and I certainly didn't like their nasty letter. "Oh don't be upset- it's a form letter," she said. "We send to all of our clients." Wow lucky me. She said the company would do all the work, contact my physician and get a 90 day prescription for me. It would only cost me $20. She said if you walked into a neighborhood CVS it would cost me $10 for a 30 day supply (hence $30 for a 90 day supply). And she said, "By the way you have an opt out provision in your insurance that would allow you to not use mail order but rather go to your local pharmacy". Then I asked, "Why the nasty letter and why use your mail order?" She said, "The price- you will save $10 with a 90 day supply". Why not save $10- so I ordered.

My doctor recently wrote a prescription and it went to the "specialty pharmacy." That was 24 hours ago. I have not heard anything from the specialty pharmacy so I gave them a call. I was told that "We have to verify your insurance and that can take 24-48 hours". Really? Really? It does not take 24-48 hours to verify insurance. Let me repeat that - they told me it takes 24-48 hours to verify insurance. It does not take 24-48 hours to verify insurance. It is done electronically and either I have that medication on my plan or I don't.

I wish I could give zero stars. I was forced to change to this mail order plan at the beginning of the year or pay full price for my prescriptions. It was a hassle to get all my prescriptions switched. Now I am trying to pay my bill online and it keeps on giving my card an error message (I checked to make sure it is correct.) They sent me a bill but I do not use checks! I pay online! But I can't! Incompetent.

These people are beyond incompetent. They had my doctor's prescription for 75mcg ** auto-renewing for 5 mg ** (wrong dosage!!). My doctor never prescribed that doseage. Now when my actual dosage has run out, they tell me that prescription has expired. It hasn't. No one at this company knows what to do. I think mail order is dangerous if they have incompetent people running the place. Management should be ashamed!

My employer changed to CVS Caremark from Navitus in January of this year. It has been nothing less than a disaster. First, with no notice they told me I needed a prior authorization to refill a prescription that I have had filled for over ten years through Navitus. They didn't notify me of this until I went to refill it. It ended up going with the prescription for two weeks. Now just today, I went to refill a prescription at CVS that was filled there using CVS Caremark coverage and they tell me I must use a Specialty Pharmacy. They could not explain why I was able to fill the Rx last month. Anyway, each month, I now need to go through a horrendous phone tree to reorder this prescription and wait for them to fill it, then mail it to me or to my CVS Pharmacy. They obviously are customer focused. If you have a choice in Rx Insurance, I recommend you avoid CVS Caremark.

I would like to have a HUGE complaint, regarding about my son’s pain medication, that he has been on for at least 10 years. I have also read the others complaints, and that I can really relate what they are saying. First off, all of a sudden you need a doctor pre-authorization to continue with the med, in order to get approve and to get the medicine for the insurance to pay, and that remind you, I have received the letter saying it’s good for a year. Next thing I heard, was to go to the doctor for the approval of getting the medication, and was given a new prescription. Mind you it was the same ones before, and they would not fill it until he sees the doctor, who he has the same doctor for over 10 years!

I am beyond mad! I have been dealing with employees from CVS that know nothing about the system! I have had my prior authorization and prescription in for over a week and cannot have it delivered! I have called every day to try to figure out what is needed and what is not. Today, they told me I do not have prior authorization! Seriously? I am forced to use them since I am forced to use CareSource being an independent contractor in KY. What good is this doing when I am paying for something I cannot receive? I need my medication. What now? This whole system needs to be revamped! For a medication I have been on for 10 years, it seems the system is the problem!

Nobody should have to endure their headaches. They do not inform you when prescription criteria changes. They have terrible communication. I received incorrect information from 3 reps before I finally contacted my insurance to help. We went around in circles. Finally a supervisor got on the phone and she provided information that was just as confusing before she informed us how to overcome the issue. It was so frustrating. I feel they should be out of business.

Since when does a pharmacy plan have the right to deny filling a prescription if you don't order through one of their pharmacies on a 90 day refill? I was told upon calling "No ma'am it's to save you money." BS! I switched to a different pharmacy already to do that. Stop making people jump through your silly hoops to refill needed prescriptions that can save a life. So to resolve this issue I had to simply call CVS and opt out of the "savings plan". Terrible. Horrible.

Being a senior citizen and new to Medicare I relied on a name brand I thought could be trusted, CVS Pharmacy and CVS Caremark mail order for prescription drugs required by my doctors for my health. So I called Caremark direct to get accurate pricing of all the drugs I am currently taking, they had a list and started quoting me pricing, things looked good, actually very good so I enrolled with their plan, which you can only change once a year

At the first of the year CVS Caremark contacted me and stated some of my drugs would not be covered, or the price would increase unless I purchased directly from their mail order service. I moved my prescription to CVS and after 3+ weeks and many phone calls I'm still having issues getting all the prescription processed. They have even had the Dr. send 3 prescription for the same drug, and they still are having issues. I have contacted customer service many times and they keep telling me everything is OK, but then, in a few days, when I check the order it shows canceled. I contacted them today, and it was the same runaround, the system canceled the order, and they will have a new prescription request sent to the DR. and get the order processed, SOMETIME IN THE NEXT YEAR...

I am forced by ADAP to use this pharmacy and it takes forever for them to approve a new prescription with ADAP so I can make an order. You can never check if there is a problem with an order until the day of shipment when it turns out there is one and they will not notify you. They are separated in "departments" instead of one person doing everything like at a regular pharmacy. The departments do not do their job and have poor communication between each other. If I went to a regular pharmacy at a near grocery store, the prescription get verified in a day and delivered next day. With CVS Caremark it takes weeks and you have to constantly call them to make them their job.

From one month to the next CVS changes coverage on what they will and will not pay for without communication to the patient. With your physician doing all required pre-authorizations beforehand nothing is ever satisfying to the insurance company. I recently had an appointment with my doctor and now my insurance doesn’t think I need the amount of medication that I’ve been taking for years, (because bone pain isn't the same as with someone with cancer as was their example for why they were refusing to continue to pay for my medication. I’ve had 6 bone reconstruction surgeries including a bone graph on my foot, also have 6 screws and 2 plates holding everything together.

I have had no trouble getting my prescriptions on time each month. They call, in fact they call too much, but they do go out of their way to make sure I get my medications on time. When my doctor took me off one of my medications they called me to ask if I had accidentally not ordered it, I appreciated the attention they take with my account. Entirely different experience then OptumRx. Optum seemed to go out of their way to make sure I didn't get my meds. I would spend an average of 5 hours a month on the phone with Optum arguing with them just to get them to send my medications (funny right, I thought they were in the business of selling medicine). If you have a choice, choose these guys over OptumRx.

I called about a refill that was already 2 days late and was told by a representative that it had been delivered 2 days ago. I assured her that I had not receive the package and she practically called me a liar and that UPS was ALWAYS right and had indeed delivered the package. I informed her that she needed to resend immediately and she then informed me that I had no refills now and it would take another 4 days to receive. I was livid by this time, I was already out of medicine. I told them to cancel my mail order delivery immediately and that I would take care of my orders myself. I called my doctor and was given a new prescription and picked up the same day. One week later I received the old package from UPS that was never delivered. It had the delivery date on it (one week earlier). I will never use this service again.

When they send the wrong quantity and claim it's the doctor's fault or the fault of the patient and refuse to help anyone unless they truly believe the mistake was their own that is poor service. I turned off the autorefill on the wrong quantity wrote by my doctor and turned on the autorefill for the correct quantity wrote by my other doctor but they sent the wrong script from the wrong doctor and claimed it was my fault because they sent me a text message before sending it and I did not call and correct the mistake in time.

If I could give Caremark zero stars, I would. I have to have monthly asthma injections that must be delivered to my doctor's office. Caremark never gets them delivered on time because they wait to put them on a UPS truck. Even though this is a standing order, I call 2 weeks before I am supposed to be stuck by a needle just to try to get it on time. Even then, the medication can be late. I've shown up to my doctor's office and the medication hasn't even been delivered!

So where do I start? At the end of last year I was finally prescribed a Med that I had been working closely with my doc on for 6 mos. I got it in on the Friday of New Years weekend. I went to pick it up on Saturday and they told me I needed a preauthorization. No call. No nothing. Funny thing... I was within the my deductible so my copay was minimal. So obviously I couldn't get the med. So this year we picked a different plan through my work and it had a lower deductible for meds. Because of my wife's illness we hit it pretty quick. I put the order in after my wife had checked that we did meet the deductible.

First the local CVS didn't order the correct manufacturer that my Physician clearly writes on all scripts of this medication I've been on for over 10 years. Then they want to run it on my insurance again after it was their mistake and come back when they got the correct manufacturer in. I call Caremark who were very nice and they say no. They shouldn't run it again on my insurance & I'd just pay my copay when it comes in. Well long story short the local CVS was awful on both times and I'm having to have it run again on my insurance, pay more or don't get the medication. Also, this is now the SECOND time. They still don't have the correct medication/manufacturer and so I'm still waiting and going to pay more!!! Ridiculous! I have plenty notes and such as well.

Why in God or anyone's name should I need to provide a pre-authorization for a medication that I have been taking for over a decade, from the same doctor, operating at the same location? To me, this is unwarranted, unacceptable and most certainly ill-regarded. As a woman in her 30s, I would hope that I was "age appropriate" to determine the proper effective dosage of the medication that I've been prescribed to for FIFTEEN YEARS (!!!) by the same doctor, in the same location, that I am so confident in, that I flew from Austin, TX to Den to see my doc, that's how exceptional she is.

My insurance recently changed. When I called Caremark and they referred me to Specialty - I literally have spoken with 10 different people because they keep telling me different information. I took two days off from work to get this resolved trying to get my medication. Each representative had a different "plan" of how I am to get my medication which I need immediately. Even after two days of constant phone calls I DO NOT have my medication, now they tell me I need PA which I was already told by two of them I did not need. I am BEYOND frustrated. I am to the point where if I knew who to call next I would just to make sure this doesn't happen to someone else. They are either completely untrained or trained to make sure I don't get my needed medication! I am OUTRAGED by this and encourage everyone to contact the BBB.

I've been using a generic medication for a chronic condition for 7 years. My health insurance, unfortunately, changed for 2018. I now have my prescription benefits through CVS Caremark. I had NO IDEA what a huge change this would be. Apparently, Caremark has decided to limit the amount of my medication. No one told me this when I dropped off my prescription even though it's a new change that all employees knew about. No one told me this after the insurance came back requiring prior authorization. I found out when I had someone try to pick up the medication the next day. They had the prescription for 30 hours at that point - yet no one thought I should be informed.

These dogs decided that they didn't want to pay for my medicine and reached out to my doctor and told him to change it. He went ballistic and told them I needed it and that it was working great. He also told them that I had went through several medications before this one and they didn't work. I talked to three customer service representatives and all three were equally nasty and unprofessional. HORRIBLE! HORRIBLE! and more HORRIBLE. DON'T EVER USE THESE SAD ASS CROOKS!! I am looking into changing to another pharmacy and will never enter another CVS again for anything.

Needing meds on time is out of the question with CVS Specialty. They are not proactive - they wait for you to call to see if they're on schedule or planning to fulfill prescriptions. They do not allow you to call into someone you've previously had conversations with. Every time you call you take the first 10 minutes rehashing your situation. Huge waste of time - incredibly frustrating - causes severe stress for something that should not be difficult. Lots of back and forth - probably the worst experience I've had - nearly left me in tears.

Caremark Pharmacy took over 3 weeks to fill a script and it is still processing because they quoted me 4 different prices on 4 different phone calls. The staff is poorly trained and no one could tell me the actual real cost of the meds. Final quote was more than 178.00 than the previous confirmed co pay quote. I believe there is fraud happening and it must be stopped! I reported to CA Board of Pharmacy to investigate my script case.

I had dealt with CVS Caremark for a number of months for a very expensive medication. I was being helped with the copay by the pharmaceutical company, so my copay with Caremark was $10. I refilled with text, and was sent my medication as usual, only to be followed up with an $800 bill. The pharmaceutical company had maxed out my copay. Caremark will not call you ahead of time in such a case to ask if you still need it filled. When I spoke to a representative to complain, I was told there is no “complaint” department, but would make a note in my file. They have since turned me over to collections. My advice - buyer beware.

I had been getting a specialty medicine with no issue from my retail pharmacy for a year when my health insurance company decided to switch it over to CVS Caremark mail order. I spent about a month setting up my account and my prescription (they could not just take the existing prescription from the store along with the copay coupon.) When I initially gave them my information, someone took my birth date down wrong and when I called in again, I was asked my birth date. Since it didn't coincide with what they erroneously took down, they said they would have to talk to my insurance company to verify. Then, I called again. An operator corrected it based on my word. (Thank God for her!)

They do not deliver medications on weekends or on Mondays! The medications take 10-15 days to actually get to you even though they say they will send it overnight. Customer Service reps are not trained properly, and don't provide helpful responses. In short, I hate my overall experience with CVS and ESPECIALLY Caremark!

Took 4 prior authorization rejections to get my Psoriatic arthritis drug approved and now that I am approved still will not send the medication. I have spent over 4 hours trying to convince pharmacy to send the medication. First they did not even show the prior auth approved and I had to pull it out of their own system. Second the drug requires a load dose which is exactly the same as the regular medication but taken every week instead of once a month. They won't send me the medication because the Dr sent in for a load dose and the prior auth is for once a month. So I told them to send me the one shot, and they still will not do it. They were supposed to call the Doctor and did not, they were supposed to call me back with status twice (different managers) and they do not. Absolutely horrible customer service.

This company should not be allowed to operate. My child had a liver transplant a few years ago and needs medication every 12 hours TO STAY ALIVE! Caremark Specialty will not be happy until they kill my child. They make it impossible to get his meds and I truly believe make it hard so he will die and they will not have to fill his prescription. Looking for a strong law firm!

Registration process only offers ONE option when adding a phone or email for notifications. That option INCLUDES accepting marketing emails. There is NO opt-out for marketing. The entire registration process was painful. I haven't even used the service yet, and I'm already super unhappy. I've sent a message to my employer. Can't believe they've done this to ALL their employees!

Don't ever ever ever count on your script being to you on time! For 12 months they have to be called continuously to get them to do their job! Now it is Christmas time and they don't have my script to me and taking ** 30s on a regular basis. Causes major problems when someone like those people let you run out for stupid stupid ignorant reasons! It's always the same every month! Can't believe they're such a big company running this way. Actually, I'm surprised that they have a 3 rating! The customer service people are great. Great people to talk to and get to help you but their hands are tied because CVS has buildings scattered across the eastern US where they do all the different stuff. Why isn't it localized??? Ridiculous!!!

I could go on & on about the issues I’ve experienced with CVS & CAREMARK. I cannot understand how CAREMARK can get by with all but forcing me to use CVS Pharmacy in order to get my prescriptions filled & paid for. How are they getting by with forcing their insured customers to use this particular pharmacy in order to get their FULL benefits!!!

I am trying to get clarity on a prescription. After wading through their online teleprompting system that covers every imaginable circumstance except for the one I need -- viz, talk to a pharmacist about a new prescription -- I was finally able to connect to a pharmacist. These people are a joke. They are totally unresponsive and only want a valid credit card, even though the payment for this is $0.0. Have no idea how they are trained or if they even know what they are doing.

I had 6 renewed prescriptions submitted by photo 3 days ago. I've monitored the app and saw no evidence of them being processed or received. I submitted a request for call back to no avail. Finally today I phoned customer care and announced my employment affiliation while asking if I’m at the right department and was assured that I was. Fifteen frustrating minutes later, I was transferred. I asked why and was told this is the department that handles my affiliation.

R. G of Lancaster MA, I feel your pain. I am also from MA, maybe that's the problem. LOL. I get a monthly script for 720 tablets (long story). I picked it up on 9/22/17 no problem. On 10/26 I was told I needed a new prior auth. It had never been issue before, so I wasn't worried. This time it was denied for quantity limit. My doctor submitted the reason for the quantity. Still denied. We filed an appeal, denied, 2nd appeal, denied, external review, denied. "External" yeah right. It went to the same address as the others on a Friday and was denied on Monday. They approved me for 360 tablets every 75 days! Big whoop. They dated my approval for Oct 26th. I feel I should have been able to get the 360 tabs right away. They said to me on the phone, I had to wait 75 days from the last fill, or Dec. 5th. (Now, I didn't make up that date - LOL - I didn't know off the top of my head, while I was on the phone with them, what date was 75 days from 9/22).

Received an email stating auto refill was being processed. Called CVS Caremark and was told they have no record of me in the system. Very strange since they have processed RX's for me before. The rep said there was nothing she could do for me - exact words. Another issue - they sent a RX to the wrong address and they said there was nothing they could do. I told them they sent it to the correct address the 1st time not for sure why it was sent to my old address the 2nd time. Again, nothing they could do. Had to end up paying for RX out of pocket. I prefer to go through the regular pharmacy since the mail order service is HORRIBLE.

I want to say that I have used OTHER mail order pharmacies before. Successfully. Not this one. Annual prescriptions randomly “expire” before the year ends. New Rx’s get your MD a million calls with ridiculous questions. They are pharmacists, right? They have PhD. They sent MY Rx’s to my daughter in Florida and told me I had to get them back! Excuse me! Delays and more delays. Emails, phone calls finally fix the problem 2-3 weeks later and 3 phone calls later. This company is awful! They must hire from the bottom of the barrel.

My first order came days late and was left at a public bus stop. My 2nd order came late too (very time sensitive medication). My third order I gave them my payment method. They held the funds. Send me a confirmation email saying it would arrive between the 27th and the 1st. When I called in on the 28th to check on it they said it wasn't going to ship. I'm in a high risk pregnancy and may lose my baby without these meds. Then they say they are backordered on one and the other that I have to wait till Dec 5th for!!! They shipped me 20 day supply 30 days ago and won't fill my prescription! They may cause me the life of my child and they just act like it's nothing!!! Caremark should be held responsible.

Had an auto refill set up for a long term medication. It arrived, but a week later I get an email saying they're processing another refill of the same medication. With a 90 day supply already in hand I contact customer care and they agree to hold the refill until I advise them of need. The next morning another email telling me the order is being processed. Once again I contact customer (no) service and am told the doctor sent in a new script so they filled it. Okay... Since I started taking this med to get the dosage needed I take one and one half tablet. The manufacturer now makes the tablet in a single tablet of the dosage I take. Apparently refill #1 was the last refill. After Caremark refilled it, they initiated the "Auto Renewal" of the script and when the doctor sent the new script in for the same medication, same dosage but different size tablet they went ahead and filled the script with the rationale that it's a, "new" medication.

This company is atrocious. They arbitrarily place limits on medications that Medical Doctors prescribe. When I went to the pharmacy today, I was informed that CVS Caremark had placed a 2 month pre-authorization limit, despite the fact that my MEDICAL DOCTOR had provided refills so that I won't go into a diabetic coma. When you call to speak to someone, they are clueless. They told me that my Doctor placed the limit...LIE!!! My doctor's office flipped when I told them what CVS Caremark said. Because of CVS Caremark's lie and failure to report to anyone, pharmacy, me and my doctor's office, of their arbitrary decision to place a limit, I am now out almost $300 because I had to pay the entire cost of the medication.

We have to use Caremark because my husband’s employer started using them. I've had nothing but problems from day one with this company. I've ordered prescriptions online and don't receive them. When I call they tell me that I requested the prescriptions that I ordered be placed on hold until I call. Twice I've told them that I never requested this, and have asked to be removed from the hold request.

I was prescribed a growth hormone for my son. We'd taken all the expensive blood tests and bone scans and Caremark denied the claim for a reason that didn't make sense. Beware. They have people who yes you to death and then you get someone on the line that barely speaks English or is incredibly rude. They rejected us by robo-call. This is a life altering drug and my son is about out of time to grow as he is older - he's 4'10" and 14 years old, unbelievable - looking it up on the growth chart - he's in the 3% range. My son used to be a happy person, now he is depressed, withdrawn and I believe will need therapy. We were so hopeful.

I feel obligated to let anyone who is researching CVS Caremark services to be prepared with endless patience and expect disappointment when it comes to getting prescriptions filled. CVS Caremark has drs send in scripts electronically (if the script qualifies) & then hounds the Dr's office over and over asking for more information. Trying to get medication approved for patients ASAP, the dr's office ends up writing an equivalent script (medication by a different company) such as the generic is not being approved, so they write for the brand name. CVS Caremark quickly gets the brand name approved and filled costing me $100 compared to $8 for the generic.

This is by far the worst experience I have ever had with an insurance company. They are TERRIBLY slow at getting pre-authorizations completed and then end up denying them for completely ridiculous reasons. Trying to get a medication is literally like pulling teeth... And the customer service representatives I spoke with were SO rude and told me it was my job to call my doctor to get them to submit additional information for pre-authorization. They are awful. When you need medication at all it is a stressful time and they do nothing but add more stress and worry. Absolutely nothing is easy when dealing with Caremark.

I dropped off my prescription to be filled at my local CVS in Silver Spring, MD. I was informed that I could only have 40 of my 270 pills filled at this time (13 days of a 3 pill a day prescription, NOT even 2 weeks worth). I have sat on hold, been bounced around, lied to, treated badly, hung up on. On Nov. 1, without notice to myself or my doctor - CareMark (owned by CVS) decided at a whim that they could simply change and limit the number of pills I could receive of my arthritis medication for pain. For 4 days CareMark, CVS, and Carefirst have jerked me around and screwed with my prescription not allowing me to have it filled to the 3 month supply. (Goodness knows the last place I want to go to every 13 days is the local CVS with terrible customer service).

I got a new prescription for ** 10mg 90 days supply and CVS Caremark charged me $168. I have medical insurance. I checked the prices online and found out the same prescription sells for $68, no insurance needed except for an online coupon. I'm moving my prescriptions elsewhere!

This is the most disgusting company with which I have ever had the displeasure to do business. Due to the company's "case manager" Tom's absence of handling of my account, followed by completely inept and incompetent handling by 98% of all of the "customer service" representatives and "senior case managers" (Chrystal (totally passive aggressive and inept) and James), I was put in a position where I had to stop my two medications (crucial to my health) cold turkey. My experience with the company spanned about six weeks, and they are totally incompetent and insincere. I cannot believe they are permitted to handle something so precious as people's health and medications. They do not belong in business at all, and I do not recommend them at all.

I spoke with customer service at Caremark 3 times in one hour - could not get anywhere with getting my daughter's medications. We had a prescription, called in by the doctor. I cannot even express the uncaring, uncompromising conversations. Caremark wanted us to have a 3 month prescription, which was not possible because my daughter had an appointment in 3 weeks with a new psychiatrist. Instead of allowing us to purchase - yes, purchase - a one-month supply until she could get in to the new doctor, they refused. We could pay full price for the medications, but they would not do anything to help EVEN THOUGH THERE IS A PRESCRIPTION FOR ONE MONTH. REALLY? I have never been more disappointed in a company. My daughter is suffering; she has no medicine. Thank you CVS and Caremark - for nothing.

Last night I went to CVS on 116 and Lenox to buy 2 bars of generic Dove Soap. I looked around the store and could not find it. I asked a worker where is the soap? I've been shopping here for 15 yrs and have never had to ask. I was then told this racist excuse that since this CVS was in a ** neighborhood many products were under lock and key due to thieves. I was then ushered to a locked glass cabinet and asked which soap I wanted. I was appalled because Duane ** on 125 does not do this and it's the same neighborhood-Harlem Morningside Heights. CVS needs to consult with Duane ** on how to manage their store in my community. I refuse to support CVS or shop there until they can figure this all out.

Caremark is taking assistance dollars that are meant to help patients pay for copays and perhaps deductibles. Caremark is signing patients up for this assistance without patient consent. I have not been able to get my ** because of Caremark taking thousands of dollars and not applying these assistance dollars toward my copay, and they have used up the copay assistance benefit. Then they signed me up for a new copay assistance card I didn't even know they were using. I think a class action lawsuit is in order.

CVS Caremark is close to home and they have a large selection of items. They also have a good reputation. I was impressed when they stopped selling tobacco products. However, customer service is not excellent. When I enter the store I feel like I am intruding on the personnel and they do not seem happy to see me. Their personnel could be more welcoming, personable and open to helping me.

As a CVS Caremark member they email me great coupons and they have good deals. They also carry many everyday things that I need such as cleaning supplies and food along with healthy snack bars and cold water for when I am on the go. I also like the specials they have in the weekly ad and often just go to purchase these items. They are a great place to get almost anything without the hassle of having to go to a big store. They are also conveniently located almost everywhere. I would like lower prices in some areas. Some items seem a little higher in the shampoo and oral care section.

I have used Caremark for many years and they work together with my insurance company seamlessly. I also would be glad to recommend CVS Caremark for prescriptions to others. The service was fine. The overall process was smooth, prompt, easy and convenient as well. My prescription was filled quickly and inexpensively. When calling to speak with a representative, my concerns were addressed and all my questions were answered.

Good location and parking, handy to Redbox, quick service most of the time. On the higher end price wise for most things but OK, I assume for the quick access by car you have to expect that. They should process the longer lines quicker on the occasions I have been when it was very busy, maybe have cheaper prices for the Mother’s Day cards. But totally satisfied with my experience at CVS, was very slow at the pharmacy on one occasion I recall. I would say good job at doing what you are doing.

CVS Caremark is a more convenient option than going to a physical drug store. The shipping process is reasonably quick and I also like being able to receive 90-day quantities of prescriptions. But they need to provide better and more consistent customer service. I've been trying for several years to resolve a single issue and I needed to make repeated calls but I continually receive different information depending on the customer service representative that I reach.

They are very quick, and they have reasonable time frames, turnaround is faster and the process is easier than other companies. Also, I have used them several times before and they are easy to work with for the most part and I have been satisfied. They even seem respectable each time I've used them and my overall experience has been that the site has items I need and every time I need them it was simple to fill the prescription.

CVS Caremark is better than most. I've use other and they don't compare to CVS. They are usually always on task and fast and I'm thankful for this company. They work with my caregiver really well and they are usually patient and kind. But certain employees can be ignorant sometimes until my caregiver explains to tell in detail what needs to be done and why. One told me I could take one over the counter medicine with another but on drugs.com says different. I had to double check because something didn't seem right. They are usually pretty on it but certain employees could be more observant and less busy with non-work things. I almost combined two medicines that would of caused unnecessary issues and I would of ended up in the hospital because of it.

CVS is reliable, independent, innovative and responsible and put the customer's priority first. They have quality products at any time and also discounts and deals. The product selection and the process of filling drug subscription are outstanding and customers are attended to on time and within a short time. The customer service experiences are unique as well and the customer services on the phone are well experienced.

CVS provides swift and simple care, with good discounts and deals normally. Their services are close to home and reliable so I don't have to go far out of my way to get what I need. But oftentimes I find that my insurance is messed up with them. Corporate can also be unfair and doesn't seem to care about customers. Some employees don't care either but that's not the fault of the company. Mostly, it has been a positive experience though with only a few issues. They always have what I need on hand so there isn't too much of a wait to get anything. I will continue to use their services in the future as I am mostly satisfied.

They tend to give the best rates for prescription drugs and work hand in hand with your insurance to help give you the best overall rates on your meds on a monthly basis to keep things the way they should be as far as paying a monthly co-pay. They can also guarantee it over the yearly rate. It's always been fine for the deals that I get. I really like the overall quality and prices that I receive for these benefits and costs. It's a real benefit.

CVS Caremark cares for their customers' well-being and understands that the customers' well-being is what's at stake as well as their health and the health of their families. The company and the customer service is on point to the max, unlike other companies or brands that don't and fail to meet my needs when needed. It was an experience that I have never ever experienced before.

They are faster and they text me when the order is ready. They contact the doctor for me and they do auto refills. Also, the staff is always very nice. They even have a drive-thru and I don't have to go inside. I'm really happy with them. I love CVS and I'm satisfied. They always have my orders ready when I go and overall experience is excellent. I'm a fan.

My prescription plan is correlated with CVS Caremark; they are professional and efficient -- to a point. When I need to order a prescription to be sent to home, it is relatively fast. But it takes a little bit longer when a prescription isn't approved, and it concerns me because it is a psychiatric medicine that I need that sometimes gets delayed. Otherwise, prescriptions that are refilled and sent to me come in the right amount. Also, their technology-based service is very helpful; all I do is order my refills on 'scripts and get them delivered to me with ease. However, not every med I need is covered and if need to go anywhere, their medicine overrides are next to impossible to get.

The prescriptions I fill through CVS Caremark are name brand (not generic) and I have a co-pay. My doctors send these in when no refills remain. I can simply call and use the automated menu for refills and I receive them in the mail. They usually send my invoice along with the prescription and I send them a check by return mail. It's a very easy transaction. If I have any questions, I can call customer service for answers. They have always had the medication my doctors have prescribed and I get the medications in a timely manner. However, there have been a few occasions when I have had trouble getting refills when none remained and they contact my doctor. I have called customer service and discussed the issues and have generally been able to resolve the problems. They have always been courteous and helpful as well. Also, they have assisted me by telling me I can get some of my generic medications cheaper through a local pharmacy.

When I contacted the billing department on 09/21/17 and 09/22/28, I was told that my credit card was not set up for automatic payment and I am delinquent on one payment and I have to deal with the collection agency and my account will be blocked if not done so. I requested to speak to a supervisor and I was told that the supervisor will not talk to me as the issue is already with collections.

CVS Caremark usually has the meds being written for by the doctor so you do not end up with partial scripts and I like that you can refill online with a script number and the pharmacist can reach out to the doctor for refills if there are none left making a special trip in to the office to pick up a refill unnecessary. I like the fact that you can personally speak with a pharmacist regarding side effects and medication concerns. They seem to be fairly knowledgeable about substitutions if needed.

I have used this company in the past. And I plan to continue to use this company as my primary prescription filling service. I like the convenience of being able to find all my prescriptions in one location. I use the site to order refills, place new orders, and obtain information about the prescriptions I use and drugs I would consider using after consulting with my physician. However, the website is sometimes hard to navigate. I have also experienced problems when I try to log on with the correct user name and password. I have at times just went to the pharmacy in person.

I like the convenience and they text remind your prescription is ready for pickup and I also love the 24 hour locations. I like using this company because not only can I pick up my scripts but also can get stuff needed for the home. But the techs are too young and unqualified at times and also the hours of some locations are horrible.

I was very satisfied with this location and store. The people were friendly and very helpful. Got my meds on time. Will recommend family, friends and others to do the same. But online is a great, convenient way to fill meds and get them on time. It’s worth it instead of going directly to the store. I love using this company despite the time I waited on filling my meds. Lines were extremely long too. Both of these need to be addressed. I will warn those that I love of this issue until it is addressed because if I have to wait 30 mins to fill my meds I might as well drive there and drop it off.

Fast, accurate, fair prices, and friendly - CVS is my chosen prescription provider. Have been with CVS for about 20 years. Ten years at the current location. I know the staff and am greeted by name. Makes one feel important to the store. They also know my medical conditions and the drugs that I use. I can walk in with a new script and walk out with my new drug in 10-20 minutes, regardless of how busy they are. I don't do drive through because I always find something to buy on my walk through the store to get to the drug counter. Their coupons to Caremark users are very good as well.

The company has so far provided quick turnaround of my medications delivered to my home. Also, product selection appears to be good as they have been able to fill every medication I have needed since my company switched to this pharmacy.

Everything is fantastic. The products and the whole process were always great. Filling my orders was always right as well. I like that they are very prompt, they also have great customer service and I will continue to get my prescription from them. I also like the fact that they always make sure you’re satisfied with service and love feedback. But from time to time, they might have a long line. That's when they needed help and since then they have hire more people. I also didn't liked that they didn't deliver. That is a definite bad thing.

They are very courteous and professional and they do an excellent job at answering any questions I may have about my prescriptions. They work fast and efficiently to help customers. However, their prices seem to be a bit higher than other retailers. I wished their prices were a bit lower and that they provided more variety of products. On the other hand, they make it very easy to get my prescriptions. They are always very friendly with any information that I may need and they fulfill my orders in a timely manner.

I like that it always has my drugs ready when I get there. I like that customer service is kind. I am glad that they solve problems fast. I feel my overall experience is trustworthy because they are very knowledgeable about all kinds of drugs. When it comes to health and drugs they know what and what not to take with the medication. I love this drugstore. All my friends knew what they were talking about when you could go in for follow up checkups. Also I like that I always get in and out. They have a drive up. They have a nurse on call. I can get a checkup there. A great pharmacy and I will always go there.

I shop their store also so I know that they are a very good company and they’re always so friendly. I love their online app, it is so easy to navigate through. They have a lot of choices and prices are very reasonable. They also delivered in a timely manner. However, I would like for their delivery time to be a bit faster, but I do realize that they do ship out a lot of packages every day. Also, I’ve received a couple smashed packages and I wish the packaging was a little bit better. I wish their online app had just a little bit more information too and make it a little more colorful with larger words that are easier to read. But it’s not too bad. Combine shipping would also be nice.

I like that they are fast, safe and reliable. They have a great product selection available and always fill or refill prescriptions in a very timely manner. The process of handling one's prescriptions is very short and easy which is very helpful to the consumer. CVS has a great reputation and strives very hard to maintain a working relationship with all customers alike. All pharmacists are extremely well trained and very attentive to questions or complaints. All employees very knowledgeable of all products and subscriptions. Have found them to be courteous at all times.

CVS Caremark is associated with our insurance and they provide reliable delivery. We also like how friendly and helpful their customer service is when we were using online prescription delivery for the first time. Also, they are very reliable, provide great service, and they always have expedient delivery for our monthly medication prescriptions. We have loved being customers of CVS Caremark.

Dr. prescribed ** has pre-authorization form done. Prescription was for 3 months. Given 1 box as they had no more left. Went to refill rest of prescription, told no... need 90-day prescription. I show them it IS 90 day. They want the #27 on pre-auth form not 9 (as in 9 pens). Get it straightened out after 2 days. Go back before trip to refill, told DENIED. Need Pre-auth form with #9 for 9 pens not 27... idiots! So... using free sample pens so my sugars don't land me in a hospital... but Caremark doesn't care. They are all about denying you medication not filling prescriptions.

I like that they provide fast service when filling prescription! They have convenient locations around me and very reasonable prices!! I also like the Extra Care Bucks you get when using your card. But I don't like how only some CVS take Kaiser insurance!! I have a location down the street from me and have to drive an extra 20 min to go to Kaiser pharmacy. I like Kaiser and CVS and I just wish I can use them both.

CVS Caremark’s product selection is good. They always have what the dr prescribes. The process of filling the drug is fast, simple, and efficient. I really like to be able to order and I've ordered refills by phone and online and I like having my prescriptions delivered to my mailbox without having to leave my home. The prices of the drugs are relatively less expensive than retail prices. But I don't like to be contacted about filling a prescription and I prefer to do the initiating when ready. I also don't like to have a prior authorization to be able to obtain some of my prescriptions but I guess that's more of an insurance issue.

CVS Caremark has a good rewards program with significant discounts of all types of products. In the store, they carry a variety of products which makes it convenient to grab what you need. There are many convenient locations too. Also, the pharmacists are good and highly qualified, but the general store don't always have the most knowledgeable or highly trained employees. The website is easy to use and access. Online ordering was much faster than waiting in line at the store. Customer service was available, if necessary, as well.

The company has a very large selection. It has several different sizes or the number of pills in the bottle for you to choose from. Most of the prescriptions I have had are for a month and I get a refill, so I usually don't need a larger size. I also enjoy the ease of placing your order. I like the way they call you when your prescription is ready too. I don't mind waiting for a prescription if it an hour or so, but I would rather come back to pick it up. Also, I think that it is unusually long that a prescription from the company last a whole year. They should change that to 6 months but other than that the company is fine.

I have done merchandising at this company and have had prescriptions filled there for a lot of years. I am known there and this facility is fairly close to my home. The product selection is very good and what the customer wants and needs. The prescriptions are also filled on time and with right drugs. The customer service is very good as well and each customer is greeted as they enter the store. But CVS on the whole doesn't staff the store adequately. Too many employees are forced to handle too many tasks all at the same time.

I really like CVS Caremark. Great customer service and I really like how they value customers over money. They do their best to meet the customer's expectations, and they rarely ever fail to do so. They also get the job done quite quickly. They also primarily sell drugs, which make buying them quite easier. However, sometimes they take quite a while to get your order ready but that is only sometimes though, so no big deal. I would go to them to buy what I need.

The managed refill process saves me time. Going to my Mailbox is much more convenient than going to the grocery store. I also like getting ninety days’ worth of meds at a time better than thirty days; very convenient. I feel that the CVS-RiteAid merger is detrimental to industry competition and will contribute to higher health care costs. But they're better than Express Scripts.

Our insurance plan has CVS if we want to mail order. We have used Express Scripts but ever without a choice of what we want but I very happy the way things are now. CVS let us know when they are sending the order so we know it is on its way. When a place does a good job that is what counts to me. I take many things so it is nice to have one place to order what I need. I always get a list with the order so I know what each order, how to use them and any things I should watch for, that could be bad for. But so far they have done a good job getting our order to us fast. So there is no reason that we would dislike them for any reason. They get our mail order here fast and it is always what was ordered. So for that reason I would tell others to use.

I was forced to use CVS because they were the only pharmacy that I could obtain my prescription, and I found it very difficult and frustrating. From the confusing website to the poor support, my experience was awful. They are the worst. CVS had trouble honoring the manufacturer's coupon online. Customer service had no clue and I got the complete runaround. I ended up having to go into the store to speak with a pharmacist. But she had a difficult time, too, navigating the internal bureaucracy. Then, at one point I was accused of faking my doctor's prescription because the pharmacy lost it. They finally found it tucked into a supervisor's file folder. Apparently, she needed to get approval to fill it. CVS Caremark sucks. I actually asked my doctor to change my prescription to get away from CVS. Once my drug became released to additional pharmacies, I immediately moved. I would never use them again.

The location is good. The store is clean and pretty much organized. The hours are convenient too. You also get some deals if you purchase enough products. However, the pharmacy people are not helpful. They will direct you to another location if your medication is not in stock. They will not contact the other location so you have to wait for a very long time to get your medications. I would not recommend this store to other people since the employees are not helpful.

Delivery was convenient and cheaper whenever I was able to order and pay for a single shipment for 3 months of refills. I could usually get 3 months of meds for the regular price of one elsewhere. Also, customer service was usually helpful and courteous. Service was fine but ultimately had to go back to brick and mortar stores. CVS is best to only use for drugs that don't need to be taken every day or cause severe side effects if you had to do without meds while waiting for refills. They need to work better with a patient's insurance companies to ensure more seamless refills, especially with those meds that are routinely taken. Developing a smartphone application would be extremely useful and likely help with both refill issues and payment/account management. They could provide reward incentive programs or sales/coupons, too. Service was fine but ultimately had to go back to brick and mortar stores.

CVS was very prompt at placing the order and looked for potential savings coupons for my RX. Follow up and delivery was prompt. The prescription had three refills which I used at CVS online. I would happily use the online services in the future. I’ll be pleased to recommend the CVS online services to anyone. I only used it to fill prescriptions to take advantage of a promotion from a website.

I have always liked CVS since it came to my area, probably in the early 90's. I have received great customer service and really enjoy shopping there. They have a great selection of nonprescription products as well as giving you the generic brand option for prescriptions. Also, everything about the order and delivery process ran smoothly and I got my order quickly. I like to buy online so this was a fabulous option for me. I am happy with them.

I have been waiting an entire month for the folks from CVS to get my order correct. They claim to have issues calling my doctor and the doctor not responding. They called 1X with me on the phone and magically reached the doctor. A delivery was schedule for today. I called and they confirmed it was on a UPS truck and would be delivered tonight. No delivery was made. If this company can't get the basics right, I am frightened about how they are handling the sensitive medication.

They are reliable and have always gotten the job done for me no matter what time or day it is. Not to mention that CVS stores are pretty much everywhere so I never have to GPS for them. I love how quick and easy it is to get my prescriptions but I would enjoy it if they could just send my prescriptions to me so I don't have to come get them every time I need a prescription filled.

My insurance prefers I use CVS Caremark and it is on our insurance card. It is cheaper other pharmacies, and I live two minutes away from one so it is convenient to get to. But the wait time is always long, they have rude pharmacists on occasion and the wrong medication is being filled. Sometimes the wait is longer than 30 minutes even if it is already filled. I generally like CVS and I like that I can request refills online and they contact my doctor if there is an issue with one, but the customer service is lacking.

I recently had a catastrophic fire in my home of 13 years. I lost everything I own my whole life including my little puny prescriptions that I need to live everyday life without heart burn. Caremark will not refill my prescription until 21 days. But I can pay for them for $220 some dollars, after I lost everything I've owned in my life. Real compassionate. Great company. Outstanding. WOW.

Our insurance wants us to use this company. Apparently they have some sort of contract with CVS Caremark and Silverscript. So we like to oblige them by using CVS. Everything worked great for me. I like getting my prescription in the mail box. Very convenient. I always receive my refills right on time. I like the way they will call your Doctor and ask for new prescription when you need new refills. Also if you need a medicine immediately you can go to the nearest CVS and have it filled immediately.

I love the experience there. I loved how nice, friendly and helpful they were. The service there is wonderful after my visit. I told all my family, friends and everyone on facebook about my visit. I didn't like how long it take to them to refill my prescription. It took almost 30 minutes and I not trying to be mean but I had a lot to do that day but the staff there was friendly so that kinda made up for how long the wait was. The overall experience for me was like a four out of five, it was a great experience for me and I would definitely go again just time I would like it if they were a little bit quicker.

This provider is dictated by my health plan, so I have to order from them for all of my prescription medications. I like that I can order online and pick up my specialty drugs at the local pharmacy. Also, the website with my full prescription history is helpful. Although, they seem disorganized and repetitive and ask for duplicate info and documentation. In one week I received 3 phone calls for the same purpose. Delays are not communicated properly or handled well. Their performance was adequate.

I enjoy the convenience of ordering online and not having to pick up prescriptions at a physical store. When prescriptions are sent via mail, instructions and warnings are included. However, they do not follow-up enough with emails advising you it is time to renew. They do not follow-up by phone or text, despite having contact information. My doctor did not receive a renewal request, so I needed to place a follow-up phone call, but generally, the filing has been very easy. They allow you to check an automatic online refill box.

My company switched from Express Scripts to CVS/Caremark in 2017. I loathe that they made this decision. I have had nothing but problems. The first time, they apparently did not like the dosage that my doctor prescribed and charged me nearly $400 for a 90 day supply. I had them change the dosage slightly - and it was a $10 copay. This past month I went to refill my birth control and they wouldn't cover it unless my doctor called in a 90 day supply as opposed to 30 day. My doctor's office did and it was still being declined.

Fast, easy and convenient. I like the way how fast CVS fills scripts. It gave me everything I need and I was very surprised at how seamless and easy it is to get your script as soon as it is ready. I appreciate this service and would not want to be without it. If I had to pick something I would change, it would be to add more ways in which we can see if our prescription is available. I would like either text, website, call or also any number of ways that we can track and go to pick up our script. I am a big supporter of this and I had an overall awesome experience using this service from CVS.

I only used CVS Caremark because it was convenient... Or I thought it would be but it wasn't. CVS Caremark has refused to fill my family's pain medication because we don't currently fill our pain medication with them. How on earth to do you become a current if they won't let you fill? The customer service is terrible and the employees are rude.

CVS has been very reliable and good to me. They have a loyalty program giving you store cash for every 20 prescriptions filled. I was able to order online and pick up at the local drugstore. They were accurate and had things ready when they said it would be. They have an automatic renewal, have scripts ready when they promise them and contact my dr's if I need a new script. They always acknowledge me, answer all my questions and seem to genuinely care about how I am doing. I am very satisfied with their service and attention to detail.

I like the convenience and not having to speak to a person or deal with holds on a phone. I especially hate talking to people and this service cuts that out completely. Sometimes it's unclear how long to wait to pick prescription up. I took too long once to pick the prescription up and it was cancelled. It is also hard to know if there's a problem, like they don't tell you of an issue. They just don't fill it and that wastes time. But the process was very easy. I had gotten a birth control prescription online and filled it online and had no issues. They had the type I wanted and it was cost efficient considering I paid out of pocket.

Great, quick, nice. They offer great customer service and I believe in the same value. They make things convenient and I feel valued as a customer and I am glad and happy. I can't think of anything I don't like about the company. Their product selection is great, their service is top tier, and it's very simple and easy to get what I need. They have made my life easier and I like using them as a company.

A great place to be. I have never had a bad experience with it. They always seem to do a great job with their customers and I'm glad I go there from time to time. It's nothing to complain about really, but I have always noticed that there are very long lines and I have to wait on somebody so they should try to improve that. Keep it up fellas. Great job. They get an A rating overall.

I like CVS Caremark for being very caring. I also like that they have great customer service. They are fast and very accurate too. They contact you right away when the prescription is done. They let me know if there’s any hold up, if they can’t get something and how soon I’ll get it. However, they could use a service that would let me know about when my next prescription is due like Walgreens.

The website is easy to use and if a prescription is void, CVS Caremark will contact the doctor for a new prescription. I like that the medications arrive in the mail and come as a three month supply. But they do not seem to track when I might need a refill and contact me with a reminder. I have not seen any sign there is an automatic refill. But the process, once I got to the website, was relatively straightforward and easy to use. My insurance had switched to them from another company and all the information was transferred without me having to do anything.

I like that they have good prices and a point system that really pays offs. I also like that I have the option to have my medications delivered to my home rather than have to pick them up. I wish they had more 24 hours store. There been times that I would need something late in the day or early in the morning and I be forced to go somewhere else or drive a distance away from my home to find a 24 hour store. I have never had a issue receiving my medications. I receive them on time and if I had a question or something did not sound right, their customer service been very good in helping me resolve the issue.

I like the fact that CVS Caremark takes care of all the insurance paperwork and only bill me for the copy to a credit card on file. This saves very much time and worry on my part. I would like them to bill and ship prescription medications much faster so there is less risk of running out. This would ease worry and consternation and facilitate better health management. My overall experience has been good enough that I will continue to utilize their services. Or die.

It's quick and easy, when you begin trying to get your prescriptions online there is a lot of shuffling back and forth between the dr office and CVS pharmacy, but once it's done, it's very easy to fill. One thing I dislike is how some members of the pharmacy team seem very incompetent and need more training. Also, if you are willing to forego the convenience factor, there are times when you can get prescriptions for extremely lower prices. I've had good experiences, as I mentioned before, once all the paperwork is settled and everything has been given from the dr and given to the cvs online department they will fill your scripts quickly, and efficiently. Not to mention they come right to your door, so nothing is more convenient than that.

The drive thru is usually empty but they often close before this closing time by about ten minutes and refuse to help. Just close by my house, they have good rewards for loyalty. Kinds of expensive but that's convenience. Sometimes they have issues with keeping track of meds. I feel like they have lost my medicine more than once. They are always really nice, the employees are easy to communicate with. The drive thru makes it easy for my busy life. Like the drive thru.

Easy format and convenient. They make it easy to order on your own and so far every order has been done correctly. The instruction are easy to read and the process is simple even for the elderly people who does not have computer experience. I love being able to do this process from my home at when I have time and not on a schedule. So far I have not had any problems. One thing I think you might have a problem with if you don't have some computer experience like the older people they are so use to bring to a pharmacy they get weary using online tools. It needs to show them more details. Also, the product selection for over the counter items could be made bigger with more selections so people would maybe get these items when placing an order so they don't have to go to a store to get them.

CVS Caremark is close-by my home; I have never tried their mail order service, but their in-store service is always good, plus you can pick up things like juice or tea while you are there. However, they do not have the lowest prices for my Medicare Part D plan, so I haven't used them for a while for any of my Rx's. I do use them for my Flu Shot, as that is covered at full price. No problems at all with using them. If insurance wouldn't cover something, they always called the doctor to see if there was an acceptable alternative.

I trust the CVS brand. The services are easy to use and convenient. I have purchased from them both in-store and online and haven't had any kind of problems. Selecting products was fairly simple and straightforward. It was easy to navigate to where I needed to go and it told me exactly what needed to do. Also, the people in the store are always friendly.

It is a very good experience. I like that my order is ready, quick and always delivered on time. Very reliable and good to use. Easy to use, easy to work with and very reasonable. I love the site. It is so easy to use and reliable and secure. There is nothing I dislike or would change. Everything about them is great and I love it. Would highly recommend to anyone who wants to use a reliable site and easy to use.

The online interface is actually really easy to navigate and find out where to fill your prescription. The reading screen is easy to read and understand and makes it easy to get things done. If I could dislike one thing I think they should create their own app so you could do it anytime you're on the go or not at home. Other than that there is nothing else I dislike. My overall experience with using this company is I would recommend it to anyone who likes to use the more innovative process of things. Very easy and fast to use.

I like the ability to submit my prescription and have multiple months available. This ease makes my life much simpler by saving me time and the effort of waiting in a forever line. I wonder if there are ways they could be more competitive with pricing. Maybe by applying any available pharmaceutical coupons automatically? Other than that I say they are a life saver. They have always had all the prescriptions I needed in stock. I was able to provide all my information online through my physician. They provided me with very informative answers when I had to start using a nebulizer. I appreciated their genuine concern and customer service.

CVS Caremark is fast and reliable without burning a hole in my pocket, especially with how many medications I've needed the past few years. The employees are helpful and friendly as well and always help me get what I need in a timely fashion. The only thing I have an issue with is how they seem to run out of what I need quickly. Also, on several occasions I've ordered my prescriptions, only to arrive when told and find that something somehow has been mistranslated or misplaced and I have to wait a bit longer. It hasn't happened much, but it has happened. Overall, I haven't had too many issues and can't complain much. In general, the whole experience has been more than I've received from others. I will continue to give them my business and hope they improve for the sake of us customers.

CVS provides a quality of care unlike the other corporate pharmacies. CVS also provides the same personal experience as your local neighborhood pharmacy. The sale prices are great, however some of the retail prices are a bit higher than competitors. Maybe if they added new things like they did with the flu shot, one on one consultations, and blood pressure machines but now they could add free mammogram screenings, blood sugar checks, etc. They also got rid of cigarettes which was fantastic, but they should also eliminate the alcohol in stores. Maybe offer some kind of smoking cessation for people who want to quit, patches and gum are a good alternative.

CVS is a good place to order prescriptions online. They have a very good selection of products and it is very easy to use the website and find the medicine I need. They always have my prescription in stock and getting it filled was quick. They also shipped it very quickly with low rates. I am very satisfied with this company. They are very reliable and trustworthy and I would definitely recommend them to everyone.

CVS Caremark was extremely easy to use. I have been shopping at CVS for a million years and will never stop. CVS is my favorite drugstore. Other companies cannot compare to Target or Walmart or other drugstores. I had a fabulous and lovely experience of CVS Caremark company. Love the website and the renewal project. There is absolutely nothing that I would change about the CVS site. I enjoyed using it and it was also super easy to use the app. and I loved getting reminders about my prescriptions. Emailing reminders are great. I love getting my prescription filled on time. I'm getting it mailed directly to me.

It's convenient to manage or refill your prescriptions and I like not having to go through the hassle of a phone tree like with a more traditional pharmacy set up. The only inconvenience is that you don't get the refill right away, but that's kind of the nature of the beast with anything that needs to go through the mail. I would give it four out of five stars, the only reason I don't still use the service is that I needed a same day refill for a migraine medication and it was easier to do in store. Very good, I'd recommend.

CVS Caremark is fast, easy and efficient. I like the fact that there are a lot of locations, that they know my history and I get good prices. They are friendly people and I am welcomed with a smile all the time. They are really good with their customers and they have a great reputation.

The CVS/Caremark website offers a free online account that is very user-friendly: it also allows you to enter your insurance info, your medical history, your allergies, etc. I also like that the national formulary is generally available online for free to healthcare professionals & patients. I've utilized CVS/Caremark as a nurse & as a patient, and have had positive customer service experiences in both aspects.

They are amazing in every way possible. I am so thankful that I found such an incredible company to use for my medications. They have great products for selection, it was very fast and simple to fill my subscription, and the customer service was great. It makes refilling my medications much simpler and there is no hassle of having to run out, deal with traffic or stand in ridiculously long lines. My overall experience was absolutely incredible and I am so beyond pleased with their services.

CVS Caremark is a great way to manage and get your prescriptions filled. They make everything a snap, from questions about your prescriptions, to filling them, to how things are paid for. It really simplifies for the experience and I can't recommend it enough. There's nothing specifically that I really dislike about CVS Caremark. If I had to be incredibly picky and choose one item, I guess it would be their website. It's fairly easy to use, but could use a bit of an update, as some of the information can tend towards the cluttered and messy side. My experience with CVS Caremark has been nothing but spectacular. They are an incredibly easy company to do business with, and are a real joy to work with. I wish all companies could be so simple and easy to use. They've made prescription filling so simple and painless!

My overall experience using this company service was amazing. I was really happy that Walgreens Caremark made it easy for me to refill my prescriptions on their app. All I had to do is scan my prescription and there you go. It fills all the information that I need and does the order by itself. I also like using the app to track the status of my order. This service saved me a lot of time and money. The only thing I dislike about this company is sometimes their app is buggy or closes by itself and then I have to open the app again and start all over.

Their Online capability and friendly in-store staff are things I like a lot. They also stopped selling cigarettes which was a positive. But I dislike their revamp reward system. It's hard to keep track of points. Either start like an online wallet or if there is something like that already, market it better so people can find it and older people can work with it. Other than that, the staff was helpful in helping me find an OTC I could use and the online ordering for scripts was easier than other sites I've tried. Would highly recommend to others looking for a pharmacy.

I like the convenience and reliability of CVS Caremark. I had never used an online ordering system before this one. My experience is fantastic. The ordering process is extremely easy. Service is great and I get my prescriptions in a timely fashion. I have been quite pleased with the overall outcome. I have been with CVS for years and will continue to do so. Online ordering makes things just THAT MUCH easier.

I like the overall design and approach that they have to all of this and the idea that they give off with all of the other options out there to do. It's awesome and I really enjoy the concept of it. Overall CVS Caremark works well and is very great to use and it is one of my favorite things out there.

I have been there severals times throughout my life and I have always had a great experience with this place. It is one of the very best places to get a prescription filled. I don't have any complaints. The facility is in immaculate condition and looks very nice and clean. It's one of the best ones I have ever seen. I always have loved this place and the staff was the friendliest people I have ever met in my life. I can't wait to go back again.

I like that I can fill my prescriptions online. The store near me is pretty busy all the time, so it's a lot quicker. I'm also a fan of as few human interactions as possible, so I do enjoy being able to skip a phone call. CVS is convenient but it would be nice is if they could renovate the store near my place. The roof leaks when it rains and I know the poor manager is at his wit's end. Other than that, the website was pretty smooth and I like that I was able to get points on my CVS card.

Good experience in general. The company is extremely fast in the orders, usually I need them before two weeks is up and generally speaking they have been on time. The customer support was there when I had a question about the proper amount of dosage for the prescription but was resolved. I would like to have more online options for shipping because they have a standard rate, but having options like Amazon Prime does would be better. Better online website portal environment. The overall experience was fast and simple to order.

Mixed Experience Overall. I liked the convenience factor. They are able to fill large quantities so you don't have to worry about monthly prescriptions. Also do not have to drive to a store and wait in line. But they are too rigid in their processes. I had an experience where a prescription was held up due to red tape. Holding a prescription when the customer explicitly states they are out of pills is dangerous. Also not every representative seemed to grasp what they were truly doing. Prescriptions can mean life or death in some cases and the reps need to be solely about the customer.

I am required to use CVS Caremark Speciality Pharmacy for a medication for a very rare illness. I have now been waiting 15 days for the medication I need to help open the arteries in my lungs. I called last week and was told "Boy, you didn't wait long to call." I responded by telling him that they should have received the script 5 days prior at which point he said that he would have the prescription verified and would put a rush on it. Well, nothing so I called back yesterday and was told "Oh, you need prior authorization from your insurance company." I asked why this wasn't done at the same time as the verification and was told they don't do it that way.

I like that CVS Caremark automatically contacts the doctor if there are no refills left on a regular prescription. My prescriptions are delivered on time or I am contacted in a timely manner if there is a problem. However, the website can be cumbersome to use. It can be confusing when all the prescriptions are listed, it could be simplified and made a bit more user friendly. I have used Caremark for mail delivery for over 10 years and never had a single problem until the last couple of years. Unfortunately I switched doctors about the same time and can't be sure exactly where the main problem is, but there is regularly a lack of communication between Caremark and my doctor.

I thought that it would be convenient to try to use CVS online to see if this was advantageous. It was really easy and a very seamless process ordering my medicines online and picking it up in the store. I really liked it.

A leader company. I like it because it gives me the possibility to be free to some extent to fill my own prescriptions without having to bring a medical prescription, which is great today. So far I have not been disillusioned with them because they have known how to earn my loyalty to them with the products and services they offer me there. In general I have felt comfortable buying and using this company because its services and products that they offer have fulfilled all my needs without limitations of any type.

CVS Caremark is easy and much more convenient than traditional shopping at a regular store. I love that I can order online and have it sent to me and I especially like that I don't have to worry about ordering while the pharmacy is still open. It works well with my hours at work. I'm so happy I discovered this great service. Using it was fantastic, quick and easy and I will be using this company from now on. I highly recommend it to others.

I liked that it was easy to request my prescription to be filled. My medicine is almost always available and I don't have to wait for it. They have great customer service and are always willing to help you. Anytime I have a question it's always answered and any problem is resolved. I wouldn't really change anything. If I had to change anything I would change the time it takes to get a prescription refilled. Sometimes it takes awhile and is not ready when I need it or by a certain time. Reliable, easy, trusted.

I like this company because this company gets my prescriptions ready in a timely manner. The process of filling my prescription is fast and easy. I like that my medicine is delivered right to my door. They make sure I'm home when the package comes. They never leave it so it doesn't get stolen. It's there as expected. It's never late and its packaging is always nice and neat. This is a very reliable and great company. There's nothing that I would change about the company. I see this company doing very well in the future. I see more and more people using this company. Also, the customer service is always great. Overall, my experience was great and I never had any problems.

Very convenient. Promptness and accuracy with the online services. I didn't have to remember when to pick up medication at the pharmacy and it came in the mail and a email was sent to notify me. Payment is also online and it was easier because of the automatic refill. However, if you don't monitor your account you may not know there's an issue. Not being notified when prescriptions are no longer covered by insurance. Customer Service can only be so helpful and if your medication is changed or there's a issue medication will be missed. It's not very good for some seniors to use. It was average with some improvement needed with them and I would continue using it.

It was a great experience. They took care of all my needs and I love the way they care for their customers and I would go back to them over and over again. I really like how they handle my orders, how fast they do service and how they handle it if a problem arises. They do a great job and I wouldn't switch. They are a great company and I would suggest them to anyone I know. I really think they're the best. I really like their company.

I like that CVS Caremark provides fast, effective, and efficient services to those that are busy and don't have time to be able to go to CVS and fulfill their prescription needs, such as filling prescriptions. I would make it so that there are more options offered at the Caremark online service which you can find already at the physical CVS pharmacy location. My overall experience was that when using the service (both filling and using customer service), it was overall fast and convenient for me to be able to get the service online.

I used CVS for all prescription for 20 yrs. 10 yrs ago I developed a deterioration of a tissue between my vertebras/discs and have bone on bone nervous severe pain. I tried all prescriptions from ** to heat patch but nothing worked to relieve sharp pain. Doctor prescribed an ** that manages pain well. Every time I went to CVS the tech would give me dirty looks and the amount of time took longer and longer to fill. I find out the ** I'm using is used to treat ** users. Ok, my doctor by law makes sure by urine sample that I'm taking it and now advises that he received a letter from CVS saying they are not going to fill prescription from him because he issues too much ** prescription. He goes by the dot rules and issues the minimum.

Like many others posts I have run into on-going challenges trying to deal with the company. Their operating policies seem to change each month or whom you end up getting on the phone. The local CVS stores is better to work with compared to the sadness in trying to work through CVS Specialty. Like others they promised to call back but do not call. They have no record of you ever calling them before! Every event is new with no thread connecting previous conversations. Their pricing policy and changing co-pays are just plain ridiculous. This week they called and told me they were shipping three specialty injections to my doctor and wanted approval to invoice me for $300. I ask them how much it would cost if they only shipped one at a time instead of three at a time. Get this... If they ship one at a time there is zero copay.

In May/June 2017, I was informed at CVS that my out of pocket max had been met and received my medication at $0.0 copay with the exception of my ** inhaler and maybe my ** inhaler. I went to pick up my medications in July and was advised that the majority of the medications had a charge. I advised CVS that there had been an error because my health insurance had been called in error but reinstated back to Mar 1, 2017. I then advised that I needed to speak with Caremark to clear everything up.