CVS Caremark Reviews

Unfortunately, I have to call them frequently to get medications for our patients that are required through their insurance company to use CVS Caremark. Each phone call is a minimum of an hour (1 hr). Customer service reps & pharmacists are very polite but hold times are ridiculous. There is constant confusion, orders always have issues. Who has over an hour for what should be a 5 minute phone call. Big waste of time! I just received an order of chemotherapy medications that arrived broken.

My husband is a cancer patient taking an oral chemotherapy for a rapidly advancing tumor. I called Caremark a week early to order a refill and was assured that the medication would arrive Tuesday evening (they understood that he only had enough pills to make it through until Wednesday). When it didn't arrive on Tuesday I made repeated calls on Wednesday, on Thursday and on Friday. Each time I called I was told that there was no record of our previous conversation. Each time I was also assured that the medication would be shipped that day. It is now Sunday and still no medication. My husband has been without his chemo drug for 4 days. Tomorrow I will be making calls to try to get this medication through another pharmacy since it is looking less and less likely that I will be receiving it from Caremark. CARE should not be part of Caremark's name because clearly they do not care about the patient.

I have filled multiple IVF 3 different times with CVS Specialty Pharmacy. They don't seem to care about the person at all. The last time I filled multiple medications they specifically asked me if I wanted a certain antibiotic filled. I said no. When I received the shipment in the mail that antiobiotic had been filled and I was charged a $15 copay. Also they mailed me a sharps container which I told them I didn't want and they did not ship the needles and syringes like they said they would. I had to call CVS Specialty Pharmacy back 4 different times to get the antibiotic shipped back!!! I was given the runaround every time I called. Nobody wanted to schedule the UPS shipment back. They gave me excuses that they "paperwork" needed to be filled out for the UPS pickup and they said they would call me back with a pickup time. Nobody ever called me back. The fourth time I called I had to get very forceful and demand a UPS pickup for the medication.

The absolute worst company on the planet. If you have a choice of pharmacies to choose from save yourself a lot of anguish and go with the other. Their online refill application is a joke and while you think it works you'll get a phone message a few days later saying there's a need for you to call CVS about your order. Then get ready to talk with one of their inept customer reps.

They don't care at all about the patients. My physician called in a script for ** 3 days ago. Received authorization number 3 days ago - have called everyday and keep being told pharmacist has to finish it. Why so long - I can see why there are so many complaints about Caremark. Calling my HR Dept. on Monday to see what other specialty pharmacy I can use.

What should have been an easy process turned into 6 weeks of frustration and pain. Because of Caremark's incompetence and lack of follow through with getting my Rx delivered to the Dr.'s office on schedule, I have been in severe pain. They do not care about the patient and only care about profiting in this broken medical system. I spent hours on hold and trying to assist in getting this done expediently and they put no effort in on their end.

If I could give negative stars, I would. I get a different answer from EVERYONE I speak with. They canceled a prescription and told me various different reasons why. Finally found out that it was canceled because they said my provider illegally filled it out. I spoke to a pharmacist there (apparently the only competent people at the company) who confirmed that I was correct. However, this was after 6 phone calls and several hours of my time. Now I will NOT have the prescription in hand on the day I ran out (today). No one knows what is going on there and they never update my online profile so I always have to call to figure out what is going on. I have had it with them. I wouldn't recommend this company to my worst enemy. TERRIBLE EXPERIENCE.

My employer has used CVS Caremark for the last 5 years and every year I have a problem (no fault of mine). Each time I contact Caremark I get a different person but the same rude and defensive attitude. Using the online prescription mail order service was a nightmare. They changed my prescription and send me wrong meds and then wanted to charge me to ship it back! I had to argue for hours and escalate to managers. This year the pharmacy removed the Caremark number and now I am out $1,500 because they refuse to apply to my deductible. The most frustrating part is no one will explain to me why or how to avoid this problem. No one will return my calls or give me any information. Cannot afford the meds for anxiety that this problem is causing. Happy freaking holidays.

I have been dealing with CVS Caremark/Specialty for the past 12 months now with regards to shipping out my medication for IV infusions that I need every 6 weeks. EVERY 6 weeks for the past 12 months I find out the day before my infusion that my medication never shipped and no one bothered to communicate to me to resolve the issue. I find out because my doctor calls me to warn me I may not have my treatment due to no medication. They are clueless, none of them are on the same page and clearly don't know how to reference a file to find out the correct status and what is going on. You have to tell the same thing to 5 different people and spend hours on the phone to get anything done correctly!

First, CVS Caremark closed my account. Then I spent an hour 3 weeks ago straightening out my account that is all messed up for no reason. I have spent about 5 hours on the phone with CVS Caremark. They had to re-open my file twice - whatever that means. Still no prescription in sight. Everytime I call, it is a 30 minute conversation leaving me with calling the doctor's office again to get more information and to get the CVS Caremark Authorization code they gave to my doctor and lost. It is beyond ridiculous. This company is beyond unorganized and every time I call there is a new reason for the delay of a medication I have been on for the past (10) years.

They were very corrupt and dishonest with me. My ** never arrived. I called them and they said they'd investigate. Later I called them and they stated they had no previous record of me calling them then wanted me to investigate the post office. I had stage iv papillary carcinoma and take ** (brand name only) to suppress a reoccurrence. Since they would not send out another 3 months' supply I was forced to take **, old **, mix and match various pills to make my 200mcg and go without. They risked my life then had the audacity to charge me a $60 co-payment and claim that they never received my previous phone calls.

For the past 5 years, after a stroke and different attempts with medications I started taking **. This month I started using the CVS Caremark through my employer and to my surprise they denied it stating I should used the generic. 2 different appeals were filed by my physician stating the meds I tried before and why the generic wasn't an option. First it was a pharmacists who declined the **. A pharmacist overruled a physician. When I ask the name they just told me Juan no last name and he was an RPH. When I question again the name the pharmacy tech told me they weren't authorized to reveal the name. I wonder why??? The second time they said it was a doctor but of course refused to give me the name.

They shouldn't even be allowed to dispense a vitamin, that's how horrible they are!

I would like to let consumers know that CVS Caremark is ripping me off. My 14 year old autistic/ADHD/OCD/anxiety disorder has been on ** since he was 5. Because the price of the brand name is/was SO high, I decided to take a chance and use the generic. I did this for 1 month. THEN, CVS removed the generic (**) from their formulary. I had his neurologist send to CVS a prior authorization for review to lower the cost, since this drug is medically necessary. CVS denied this request, and is now charging me $90+ for a month's supply of 2 different doses of the generic.

I called CVS insurance trying to see if I was getting the lowest price for my script where I was going. I was told that the price they had was $52.00. I said, "Oh ok. I will keep going where I am going. I only pay $32.00." I then went to fill my script and the price of $32.00 I was paying for the last 6 months was upped to $52.00 all in ten mins of calling CVS.

Avoid this company at all costs if you can. Unfortunately, my insurer selected this administrator for prescription benefits and I have no other choice. I was left without an oncology medication for four days before I received an override to use my local specialty pharmacy with whom I had worked seamlessly for six years. Prior to CVS/Caremark assuming the contract I had a standing override to utilize a local specialty pharmacy for 6+ years. I never was advised that CVS/ Caremark would no longer honor the pre-existing override.

My doctor sent a script to Caremark. The prescription was written incorrectly. It should have been for 180 pills (2 a day for 90 days), but instead it was written for 90 pills for 90 days. My contact pay issue $105 irregardless of whether the script was written for 90 or 180 pills. Caremark will not make this right. I should not be penalized for my doctor's error.

I am unfortunately stuck with this garbage company because of my employer but they CANNOT ever get anything right! Every time I have a new prescription or a refill on a current one I ALWAYS have problems! I am so fed up with this company I decided to write this review. My birth control is supposed to auto refill on time every 3 months and it is NEVER on time. Apparently this company thinks that you can just go 2 weeks without your pills and it's fine! That's NOT how things work!! Why can you never refill a prescription on time?!?! Then they tell you that IT IS on time and they won't send it out to you!!! I'm sorry but when I'm OUT OF PILLS my refill is CLEARLY NOT ON TIME! Then they continue to argue with you and never actually help with the problem.

From their website to their incompetent representatives, not to mention their policies, this company could not be any more deplorable to have to deal with even if it was staffed by stray cats. If you want an Rx company that sends you prescription orders that you did not request or one that double charges your credit card but shows your billing as being half that amount then this is your company. Also, they claim that their order processing is 1-2 days, but that time frame is never consistent. I just ordered a prescription on Oct. 3, 2016. They sent me a notice that it was shipped today the 10th of Oct. USPS has not received the item yet to be shipped.

I have to take an oral med for a chronic condition. I got the Rx from the doc's office and went to a local CVS pharmacy. Was told my CVS caremark insurance requires me to use specialty pharmacy to obtain the drug. The RPh from the local CVS returned the Rx back to me. So I called 800 number provided by the RPh. The 1st representative obtained all of my Rx, prescription insurance information and coupon information through the phone, told me that they will need to do verification of the Rx before any processing. Then I got hang up suddenly. So I called again. The 2nd representative was VERY rude that she did not want to help at all! Kept saying because she was not the rep helped me before so she can do NOTHING!

My 86 year old mother is on a fixed income and we found that the initial mail order prescription service, through Walgreens, was perfect for her. Ever since CVS took over it has been an utter nightmare. Claims that scripts were sent and never received (costing her up to 3X as much to replace), double billing on scripts and scripts deleted for no reason. There appears to be corruption within this service and the customer service is inept which is more or less the main downfall of this company. Reports have been made to the Postal General for inconsistencies when it comes to the controlled substances not being delivered and I am also taking action through BCBS.

I am being forced to take generic statins despite serious side effects. In the past I have taken the name brand ** and it worked with minimal side effects. They will not approve ** despite my doctor's specific request and a "do not substitute" on the prescription. I know this is all for the sake of revenue. They are putting money ahead of lives and people's health and getting away with it. That is a little disturbing to me. Worst company to deal with. They are quick to point the finger and blame others. They do not care what you need and will give you what they think you need. I'm quite sure they will get slapped with a lawsuit one day when someone gets seriously ill or drops dead from not getting the proper meds they need.

1st time 3 months no problems. 2nd 3 month nothing goes right, no one is in control, everyone lies. You will be lucky if you get any meds. They blame your doctor, and anyone else but themselves. Left hand dont know what right hand does. AVOID THIS COMPANY.

I have recently transitioned from private insurance to Medicare and ended up with Caremark as the preferred pharmacy. What a sham they are running! My doctor ordered ** 300mg 3 times a day. That cost would have been $14.96. INSTEAD, they fill it for ** 300mg 3 times a day at the cost of $115.00. They will not stop the order and they have already taken the $115.00 from my checking. I have income of $629.00 per month. I cannot afford the $115.00 payment for a medication that I could pay $14.96 to receive. They are waiting for the label to be printed and say "we cannot stop the shipment." So my alternative is that I wait for the arrival of the shipment, THEN request a return label, mail it back and once they receive the medication back, they will CONSIDER the refund. I am filing a grievance with them as this puts me out $115.00 vs $14.96 for at least a month IF they actually refund the cost once I return it.

I have been with Caremark for a couple of years through our Cigna Insurance plan. I have been overweight and wanted to get healthy so I spoke with my doctor to get a little boost and tried a couple of meds. Nothing worked until I tried one early last year. It worked and I was able to lose 85 plus pounds in a year and cut my BMI in half. Came off CPAP and stopped my BP meds as well as a frequent kidney stone and was stone free for a year.

I have been on a medication for over 2 years then all the sudden they need a prior authorization from my doctor (because they're CHEAP and don't want to pay for my script, which is ALREADY THE GENERIC). So my doctor submits the PA and over 10 days later they're still saying they haven't received anything and to call back in 2 to 3 business days!!! IF THIS MEDICATION WAS NEEDED TO SAVE MY LIFE CVS CAREMARK WOULD'VE LET ME DIE!! Good thing it only affects my ability to function at work and keep my job!!!

My wife was prescribed a three-month amount of ** by a doctor. CVS only sold her one disc; one month's supply of this expensive asthma inhaler. CVS insists that one month's amount was all the physician ordered by phone. Wrong! We can't EVER reach the pharmacy by phone. I'm glad that as of January 2017, CalPERS is not continuing with CVS Caremark. It is the worst pharmacy with which I have ever dealt with!

So Jan 1 I got transitioned through my ex-employer from Express Scripts to Caremark. I never had problems with Express Scripts. Some prescriptions got carried over, some did not. They really began jerking me around with one generic drug. My doctor wanted to give me an inject-table one in addition to the pill version, single use, forget it, I gave up, for the first time they wanted some deal where the doctor's office calls them and gives them all kinds of details. The office won't do it, they say it takes up a half hour of time. Why can't Caremark just send us a form to fill out? - no, Caremark won't do that. Then on the pills for the drug they did the same thing. Jerked me around for months then finally after a long time they said it would be shipping August 1. But when I checked - oops! They canceled it because as of August 1 - I go over to Caremark Silverscript - the 65 and over one. So now I have to get a new prescription.

After recently switching to Cigna, was informed that Caremark is now responsible for managing my prescription needs. I was told by a Caremark rep that I must fill my prescriptions at CVS, Target and not at Walgreen's where I've been going for years with friendly workers. I had to contact my doctor and have them resend my prescription to CVS where I am now getting what I consider to be less than friendly help with my prescription needs. I feel mistreated and uncared for by the entire Caremark/CVS process and wish that I had the option of filling my prescription at a pharmacy that treats me well and not like a nuisance. The Caremark agent expressed zero consideration for the stress the change caused or the fact that I've been unable to get my prescription filled for weeks and would have to call around to get everything set up so that I could get my medicine at an office further away from my home. Not a happy camper.

Over a year ago I was prescribed a medicine for Neuropathy which is 1 of the reason this medicine is covered. CVS Caremark denied the coverage which cost me over $500 per month out of pocket. The medicine was approved this July and my diagnosis did not change. They are refusing to cover even the past 180 of out of pocket expenses. They try to make things difficult so people give up on their rights for coverage. I WOULD NEVER RECOMMEND CVS CAREMARK - they stink.

Tried to get my name brand medication because it works. No you have to use a generic or appeal. Was appealed. CVS specialty claims they have nothing to with rejecting it. Why do you have to use a lying company when they are thieves? 2 years ago I got my name brand shots for $150. Now it is $350 for generic crap that does not work. So you have to reorder again and they can make more money. Their customer service is just doublespeak. Will be dropping them on the first of the year.

My company insurance just switched to CVS this Jan. It is a retiree insurance program. During January I transferred my prescriptions to CVS and asked a customer service representative, "How much is a 3 month supply?" Answer was it was cheaper to get it filled at the pharmacy and it would be added to my deductible. Of course it was not added to my deductible since it was a 3 month supply. However, I did continue to fill 1 month supplies at the pharmacy instead of ordering 3 month through the mail and I did complain about the miscommunication on the deductible. I had been told since it was a maintenance drug that was OK. Today the price was more than usual and I called to ask why. Now they want me to order through the mail. I have no idea who or what to believe. It is very confusing. Please help! I feel like an idiot.

CVS Caremark - This company is inept bordering on negligence and malpractice. My wife is on a drug that should not be stopped. I have had to spend hours on the phone trying to get the prescription filled. In addition, they call and say they can't get the drug because the manufacturer doesn't have it. This is false because I can get it online. We have to use this horrible company because of job-related insurance and we never had any problems with this drug until we had to deal with CVS Caremark. We didn't know this company would be used until after my wife accepted the job, and we both now regret her taking the job. This is absurd considering that CVS Caremark should be a benefit. Instead it is a nightmare.

Started a new medication and requested generic. Under our health plan we pay $10 for generics. We were charged for the name brand price. It states on the formulary that the Med I want is generic. The company says because it's not a generic of a specific company they can make us pay full price. After several phone calls and getting a lot of runaround, I asked "Teresa" if basically what she was telling me was that they were charging me brand price for a generic because they can. She said yes.

My doctor has tried 3 times to order a renewal of my maintenance medication starting 6/28 and last on 7/7. It never shows up as received even though the doctor gets notified that the eprescribe form was received. The problem seems to be due to I will have a new plan (Silverscript) on 8/01 but I will run out of my current supply around 7/28. My Rx is being filed with my new plan and no one seems to be able to see it since the plan is not yet in effect. Eprescribe has no way to include my plan ID that is seen by the computer. I have tried one last time to get assistance but based on my earlier attempts, I will receive only platitudes about how much Caremark cares about my health. Hah! If they cared they would find a way to help me. My opinion is that anyone can make an error but an error not corrected may constitute fraud.

These people are absolutely idiots. They send one prescription when I don't need it and another, they say according to their records isn't due refill. I've been taking these same medications for years. I originally signed up with them through SilverScript because the local CVS store hounded me about filing prescriptions long before I needed to refill them. I will never renew my membership with them again. Their website is terrible. Please note one example is ** 10mg.

My husband and I have been taking the same prescription since 2008. CVS Caremark sent us information stating that they would no longer cover the prescription unless we had additional testing. CVS Caremark gave us less than one month's notice on this and the first available testing date isn't until October, 2016. We filed an emergency appeal and it was denied. Our concern is that CVS Caremark gave us less than 30 days' notice that they would no longer cover our prescription and now we are looking at the possibility of going four months without it (until we are able to go through the additional testing they require and even though the prescription is given by our primary care physician of 10+ years). After doing some additional research, there appears to be multiple complaints of this nature against CVS Caremark.

My son has been prescribed a medication only available from two specialty pharmacies, only one of which takes his insurance. So I'm stuck with Caremark. Myself and my son's MD have spent no less than 5 hours on the phone with Caremark customer service this week to set up the delivery of this med and then to find out why it never arrived. I was transferred to multiple customer service people, had to explain the whole mess to every new person I talked with, and was told a variety of contradictory things from "we don't carry this medication" to "we delivered it on 5/23 (a previous order)". Some people found his record, others couldn't find it at all. The injection was to be given today and it must be given on a schedule. Caremark's incompetence is seriously affecting my son's health... a matter his MD intends to report to the medical powers that be. If you have a choice, RUN from this pharmacy!

My Dr. wrote a specialty RX for me on 4/27/16. His office called in for the required preapproval process as directed by CVS specialty. It took 3 weeks for CVS to approve it. Today is 6/7/16 - 6 weeks later from original date of RX and I still do not have medicine. I called over a week ago asking for a status in which they assured me I would be getting a call in a matter of days for delivery. Today I was told that the correct CVS didn't have my RX and couldn't fill it until it was transferred.

This corporation continually allows their patients to run OUT OF THEIR MEDS. This is the 3rd time for me, personally. After attempting to find help, I requested to be transferred to a manager, & was sent to someone named "Sherry" who works out of Seattle. She PROMISED to call in a 10 day refill to a local pharmacy, and overnight my refill the next day (Thursday). Thursday a.m., NO REFILL. Called in to local pharmacy, no refill sent overnight. I called her direct line, left a message, and NEVER heard back. I am now on my third day w/o my medication, which NOBODY at CVS/Caremark seems to feel is a problem. I would NOT recommend this company to ANYONE. If you have ANY choice in the matter, DO NOT do business with them.

Coming from Medco, which is the gold standard of mail-away prescription plans, Caremark was a rude shock! Every time I receive an email notification from them, I have to steel myself to go to the website to see what the email is about. I receive too many emails, yet don't receive enough information from them. They are unnecessarily reluctant to name the medication, even when I have logged into the my account. I understand HIPAA rules, but once I've logged into my account, I think it's safe to refer to prescriptions by name, as opposed to Rx or order number. I'm then forced to look up the number so that I know what they're referring to. The "pages" within the site are counter-intuitive and confusing.

CVS Caremark would not fulfill order placed by my MD late December 2015 so the MD resubmitted exactly the same order and documentation January 4, 2016. CVS shipped with a 100% 2016 price increase. I complained vigorously and for safety told CVS to remove my credit card number from their system. I was shocked when CVS shipped the same order again and charged my credit card. At this point I was more than upset and raged with customer service about the fulfillment department's incompetence or duplicity. A sympathetic customer service representative sent me a return label for the second order. I returned both orders. CVS received package. Discover card reversed the charges for me, but CVS Caremark put my account in collection for $82.27. Good luck with that. I'll never do businesses with them again.

I thought that Express Scripts was the most annoying company this side of the IRS until our insurance changed this year forcing us to subject ourselves to Caremark! On the SAME page of their site one medication is listed as "plan-approved" on one line, and "not plan-approved" on the next line. My personal favorite prompted this review. "We are not able to complete your order". WHY??? Would it be too much to ask for an explanation!!? In total frustration I typed "CAREMARK sucks" in the URL line and it appears that I'm not alone!

CVS pharmaceutical coverage is really bad and they deny claims on the fly. No documents exist to say what is covered, what is not, and what pharmacy you have to use for 90-day prescriptions. READ THE FINE PRINT!!! Oh I forgot--- there is no "fine print" because no documents exist regarding coverage. When you call and want to see the rules in writing (to see why you were denied), they flat out tell you they don't have any documents explaining coverage.

My son has asthma. He has been taking the same asthma medication about 2 yrs. The issue with this company - they will only allow 21 day rx refills. The company hardly covers common medications that are often prescribed by physicians. I have been waiting over a week to get his inhaler. Mindful of all medical conditions, they require a medical regimen, so while waiting for approval to fill the rx my son is off his medical regimen. This act an of total disregard for any persons medical care. This company shows no empathy or sympathy for patient care. I plan to continue to let my concerns be known to someone that make some operative changes to this dysfunctional company.

I have been ordering Aubagio from CVS CAREMARK for 2 years. There is a One to One program that takes care of the $50.00 co-pay for this therapy. CAREMARK received the paperwork from the program administrator and never set it up on my account. For one solid year, CAREMARK took money from me and from the co-pay assistance program. I have been trying since August of 2014 to get my money back and although I've been able to recover a portion of what they've taken, I am unable to get back $250.00.

So after getting my ongoing prescription filled and covered just fine for three months, I go to pick up a refill and find that it's not covered. I call Caremark the next business day, by which point I've had to miss two doses. Turns out suddenly I have to get ninety days' worth -- which requires calling my doctor and getting the prescription changed -- at a different pharmacy than I'd been using or get it shipped to my apartment, where there's almost never anyone to receive packages. Thanks a "ton", Caremark. Good thing it's not a fatal condition.

Called 7 consecutive about my medication, only to be told "it will be shipped out tomorrow, expedited". Tomorrow comes with the medication still not mailed. Agents are rude. I am without my diabetic medication going three months, one because of cost. Then my doctor changed it to an alternative they suggested. Only to be told it need prior authorization. My doctor sent it in, two days went by, then told me they need payment source. Crazy, they have my card on file which they billed previous medication without any problem. Today I got another message, they are reaching out to my doctor requesting I should try also however, not one single agent including the supervisor knew what they are reaching out to my doctor for. This is the worst experience I ever had with any pharmacy.

My prescription for Cambia is always denied, despite my neurologist meeting all of their requests. I suffer from migraines and after years of trying different treatments, Cambia was the only medication that worked. My migraines would go away within minutes and I wouldn't suffer any rebound headaches. The last few times I tried to have my prescription filled, I was told by the pharmacists that my prescription had been denied by CVS Caremark. I had to pay for my prescription out of pocket, to the tune of $600+!

My experience with CVS Specialty Pharmacy was disappointing. The folks I talked to were kind and helpful for the most part, but the follow-through was horrible. I always had to call back to get a status, and would be told all is fine. In the end I found out they couldn't process my prescription at all -- and they weren't going to call and tell me! Meanwhile, I'm sitting at home waiting for my promised FedEx shipment of my medication. It's a good thing my life doesn't depend on this medication!

We were with Caremark 5+ years ago and were incredibly unhappy with them but had no choice due to job/insurance. Unfortunately we have been forced to go back to them after being with Express Scripts for years. I was desperately hoping they have improved in the past 5 years but nothing has changed. They are the same unreliable, blame-shifting, frustrating company to deal with. I have changed my phone number with them until I am blue in the face yet they still call old phone numbers and then blame me when my meds aren't delivered. This is just one example, I could go on and on. Do not choose Caremark if you have a choice - you will regret it.

I had insurance coverage through my company through their channels until I was laid off. I received a severance package which included CVS Caremark, however I didn't get the script member card until 3 months later. In the meantime I had to use a personal credit card. I was charged full price for the scripts instead of the insurance card coverage rate. After I submitted receipts for reimbursement they attempted to only reimburse me for the insurance card coverage rate, even though I was covered by insurance the entire time but charged the full rate. I appealed and have since been made whole but it took forever. I am still fighting a second issue in which they continue to stall by asking for additional information. It boils down to my experience with them user-generated left cheek doesn't coordinate with the right cheek. They have the worst customer service I have ever dealt with. I will never enter any of their establishments again.

I sent in my prescription for name brand drug to be filled, 90 day. Caremark held my prescription; contacted my doctor to have generic authorized when they already have my approval for NAME BRAND 90 days! This is not the 1st time! I filed a complaint with Illinois Attorney General. Caremark had no problem putting the blame on me! I AM NOT THE ONLY CUSTOMER WITH THESE ISSUES!!!

I used to use PrimeMail with Blue Shield. Now I have to use CVS Caremark and they are the most screwed up company I have ever dealt with and I have told them so twice. They keep refilling prescriptions I don't need/want and charging my bank account. I have never signed up for instant refills but they keep processing them anyway. These people are dangerous.

By far the worse customer service I have ever had to deal with. I called to refill a prescription and was told by two people it had expired. Finally a third person said it was valid and I could refill it. She quoted me $60.00 and I said that would be fine. They processed the order and charged me $240.00. When the package arrived I did not open it and called to return it. First person said I couldn't return it because they would have to throw it away. I didn't care if the guy shoved it up his ass.

We have been trying to get fertility medication for over two weeks. Caremark has terrible customer service. They transfer us at least four times per call, lose information, don't have a working knowledge of medications, and send any customer complaints to a customer service voicemail. They didn't receive the prior authorization from our doctor (we watched the doctor make the call and send the fax), caused paperwork delays because they didn't recognize the generic brand of the medication we needed, and kept asking for more money.

It's gone on for years. CVS Caremark has no desire to give good customer service. We struggle to get our medications delivered to us. Whether I call or write, they have excuses for why I do not receive my medication on a timely basis. This time for me, it is anti-depressants. It is dangerous not to take them routinely and ongoing. Not taking them can cause people to become very ill and even suicidal from the chemical imbalance and from the frustration of trying over and over to get help and get in touch with someone and have someone pay attention to me, someone to HELP me. If I don't kill myself over the chemical imbalance, my family will kill me for the out of control moods I'm in because the lack of chemicals in my brain are causing me to be very irrational.

I would NOT use Caremark if my employer didn't have them as our only option. I work for a large multinational corporation, myself and many others are working to get Caremark off our benefits plan. I would much rather pay twice as much not to deal with CVS Caremark. Excuses and mistakes every month. When you mail in a script they do everything possible (job security I guess) to put it through the ringer. They say they can't read the date, or the medicine looks to be spelled incorrectly or that they lost the script and will require a new one. Which they try to apologize and admit there is no excuse but it's a national corporation itself and there should be procedures in place.

My son recently underwent a kidney transplant after 2 years of being on dialysis. Finding a kidney was near impossible. However, Caremark lacks the response to help patients keep kidneys from rejecting if they do not care when anti-rejection meds are sent out in a timely manner. When you call, you get whoever and have to start the process again. Worst customer care ever! Caremark is unsafe for transplant patients and should be avoided at all cost! Unsafe practice. Unsafe customer service. Unsafe care! AVOID CAREMARK!

I too have had nothing but issue with this company to the point I am disgusted. I don't know how they still have a license to dispense medication! I have a degenerative spinal condition that requires class 2 meds for me to function; have been on them for years. Currently I still work but I must have these meds to work at all. My employer (a huge national company) switched to Caremark and I have had nothing but issues since - going on almost 2 years. They always claim either it's too early, or that I didn't send it correctly and many other excuses and this last go round has been the cherry on top. They again said I was too early (my last refill was filled 1/5/16 and processed 12/30/15 but it's too early until 3/15/16) - incorrect. Secondly they say they "lost" my scripts but found them and scanned them into the system. This was on 3/18/16 and I should have them in 7 or 8 days.

In June 2015, I had an IUD procedure at my doctor's office. My doctor's office did a buy and bill with the manufacturer and they never received a device from Caremark. Since August of 2015, I have been receiving a bill for $875 and have called them after I received them each month and they told me they were working on it. They asked me to send EOB's and we did that. They asked to speak to my doctor's office and they did after I gave them permission. Each month I spoke to them and they were working on it.

Since our insurance moved to Caremark for mail order, we have had nothing but issues in filling prescriptions for my husband who is a senior with heart problems and diabetes. Since his medications are life threatening if not taken regularly it is imperative we receive refills in a timely manner. Our recent experience is typical of Caremark. We called to refill an existing prescription and were told they would ship on a certain date. They never came so we called back and were told no such confirmation number existed and the rep would try to order again.

I had an existing prescription written for a brand name drug used to manage seizures. On the written prescription in capital letters the doctor had clearly stated that ONLY brand name was to be dispensed. Upon requesting a refill for said medication, the doctor's office was contacted to get the OK to replace the medication with the generic drug. I cannot take this drug, the fillers that are used, along with the variance of the active drug make it ineffective and even dangerous for me to take. I contacted the doctor's office and they assured me that no one at their practice authorized the generic substitute.

I have been dealing with CVS Caremark all through my IVF cycles. They will only allow a certain amount of medication to be purchased from an outside pharmacy, otherwise you have to pay out of pocket. When they do reimburse it's almost impossible. Two times I have sought reimbursement they had no record of me doing so. I fought for months, 7 phone calls later to get $300 back.

My daughter is 13 years old, and is autistic. Since she's been small she's been on the same name brand of seizure medication due to particular allergies and sensitivities that she has when she's forced to take the generic version or alternate form due to differences in dyes and differences in fillers. Even when she has changes in dosage, we have to be very careful. It's the same thing for her ADD medication. Every few months we're forced to go through a prior preauthorization and an exception request justifying why she needs to have the specific medications she takes and the specific brand names versus what the formularies think she ought to try. Because they think they know better than her doctor.

Second time in a row they totally messed up my prescription. I'm on a prescription where I need to have a yearly review with my doctor and get a prior authorization, which I do faithfully every year. This last time I had it done, sent my script in, and the medication never came. I called CVS Caremark to get the status, they said it's on hold. They had no idea why, it was just on hold. Then they said, "oh, you needed a preauthorization." I said, "I got that like a month before I sent the script in." They put me on hold, checked it out, and, "Oh, yeah, I guess you did. We'll send it out." I specifically told them the address to send it to while I was on the phone just to make sure, but they sent it to the wrong address anyway. In the meantime, I'm out of the medication. It comes like a week later. This time, sent in the script 3 weeks early. Never get the medication. Look at the status, it says it's being processed.

Doctors visit on January 27. They immediately sent in two prescriptions. Both require prior authorization which Caremark claimed they never got for 10 days. Doctors office sent it in twice. Company then came back and said they would not approve. Needed to use different medication which required the doctor to send in two new prescriptions. Then Caremark asked for authorizations for both of those. Finally one was approve but the other showed up as cancelled. Need a new prescription.

NEVER NEVER NEVER USE CAREMARK CVS!!! THIS IS A HORRIBLE COMPANY AND THEY CANNOT MANAGE YOUR PRESCRIPTIONS PROPERLY. I needed a refill on a very simple generic statin medication. I needed it for December 15th. I called in November to get the refill started because the bottle clearly said "no refills". I asked them to fax my doctor (whom I know the staff quite well). They returned the fax within 3 hours. Two weeks later, I get an automated phone call saying my doctor needs to order a 90 day supply, which was the original refill order (so unnecessary phone call). I called CVS and said they had not received any answer yet. So, I asked CVS to fax it again. My doctor's office responded immediately. One week later, still no medication. Then I get another phone call from CVS.

I've been trying to get my prescription filled now for FIVE WEEKS. In that time, amongst other incompetence, CVS Caremark has given me THREE different phone numbers for my doctor to call to approve my medication. "As soon as she calls, we can ship you your medicine, as soon as tonight!" they say. When I call in to ask if it's approved, they say they have no record of her call, and give me another number or she'll call and they'll say the account is suspended. They say they'll call my doctor for me, or call me back with a status, and I never hear from them.

I have mailed my doctors prep. My doctor's office has faxed and spoke with Caremark by phone and Caremark themself has call and spoke with my doctor's office, all to get my prep. This has been going on over a year and still they cannot get them. Caremark has one excuse to another. In my opinion, this is a way to save money by forcing the patient to shop local for 30 days, instead of 90 days, and pay more out of pocket. This has been proven by a copy of history and shopping for prices at other locations. They know this.

I had to switch from Walgreens to CVS Caremark due to my insurance changing. I have been trying to fill my prescription for since the beginning of December (it's not February 8th). Every time I call I am routed from one person to the next and then told somebody will call me back. Of course nobody calls back. I have a secondary insurance that picks up my copays. I have given them the information for my secondary repeatedly and instead of entering it as insurance information, they just put it in the call notes.

I have been on the same prescription for years. Now all of the sudden I have to have a pre-authorization and step therapy forms filled out. My doctor has faxed Caremark twice and phoned in. It has been 2 weeks and I still cannot get my prescription refilled. Caremark is the worst! What is worse is that this is a medication that I cannot miss!

My insurance company switched from Medco to CVS a year ago and what a disaster. Last summer they mailed my medication to the wrong address, despite the fact that I called to confirm they had the right one. This week, I called and spoke to someone who told me that the notice saying my Dr had not answered about my refill was wrong and that they had answered and my medicine was in the mail. Today I was told that she made an error. The Dr had not answered the fax. Of course they are closed today, so I can't do anything about it and I'm running out of meds. The only apology I got was that she will be counseled. They admit she wrote that the Dr had replied. In addition, they are no longer covering Ventolin, which is the best asthma inhaler for me. No alternatives offered, nothing on their website with a list of what is covered. Their service is dreadful and their mistakes legion. I'd avoid them if it were possible.

I have been taking the generic drug Metformin for 8 years. Because my wife's employer chose to use CVS Caremark, we are stuck using either their miserable mail prescription service, or using their even more miserable CVS Pharmacy. If we want insurance to cover, we have no other choice. Recently CVS apparently changed pharmaceutical companies that produce the Metformin they sell. The new brand does not work very well, causing my blood sugars to increase significantly.

We have to use Caremark because our insurance company requires it. I'm a very brittle diabetic. I called to get a refill of my insulin. They told me it would arrive by January 23rd 2016. When it didn't arrive, I contacted Caremark again, and this time they told me it wouldn't ship until January 23rd, and it wouldn't arrive until January 28th or 29th. I couldn't wait that long, so I had to contact my doctor on the weekend and get a local fill (cost $170). I called Caremark back and told them what happened. They offered no apology. When I told the representative that it wouldn't matter if I died, he said "I wouldn't go that far." They can do no wrong.

After beginning with a new company, thus changing health insurance my wife got stuck with Caremark as the prescription provider. This company has the worst experience imaginable. Need a prescription? One you've been using for years? One your doctor who knows everything about your situation prescribed for you? These guys will most certainly do everything they can to not help you pay for that. They should be in jail. They take their customers money and don't provide any service. The only money they're spending is on employees to answer the phone and tell people who need their medicine now.

Rec'd letter in Aug 2015 of changes in RX coverage, need pre-auth from Dr office to continue with medication. Rec'd letter approving thru 2017. Sept/Oct/Nov rec'd automated letter stating my RX no longer covered, need to change treatment. Called each time and each time a rep said authorization is on file. I am all set for 2016. I expressed concern that I would experience problems and each time they said no problem all set. Dec 24 RX ran out... They never contacted me or Dr to say ran out. When I called to place my order they then told me. I had to play go between Dr office and them.

In December 2015, I received a letter from CVS/Caremark advising me that they would no longer cover my Qvar or my Proair HFA to control my asthma. No alternatives were given. Fast forward to January 18 when I go to the doctor for an acute asthma attack. The doctor tries prescribing different inhalers - hoping for coverage. NOPE. So, I call CVS/Caremark. NOT ONE INHALER WILL BE COVERED. All inhalers have been increased in price by 500%. I can get the medication, but then have to purchase a nebulizer (which is rather difficult to carry for emergency use). So, in conclusion, CVS/Caremark has decided to stop treating asthmatics as a class of patient. I wonder who is next? Diabetics? Cancer Patients? High blood pressure patients? BEWARE - YOU could be next.

Because of expense, I have to use mail-in pharmacy. I sent in for refill and received an email that my prescription had been filled. Then days later I was told the manufacturer was back-ordered and be last of January. Got new Rx and sent it in. Their phone representative told me "You call company and ask them what's the problem?" Thought that was their job.

Ever since joining this company for my prescriptions I have had nothing but rejections for them. I have tried appeals with my doctor's help. These are not new scripts, these are ones I am bringing forward from my last insurance company and I have been on for over 6 six years. At this point I can't even get any medication, they just said no. What right do they have? I had to file a complaint against my last insurance company just to get the correct dosage of medications, looks like I will have to do the same. Just want to tell people, you can file a complaint against them with your state and that really gets your problem resolved. Go online to your state insurance board and you will find an area to file a complaint. It's pretty straightforward. Just have receipts, copy of scripts, etc. Good Luck, cause they suck.

I was getting my prescriptions at a local pharmacy until CVS Caremark refused to allow them to continue to fill my prescriptions. I called November 23rd to sort this out and was told that CVS will only allow you to fill what they consider "maintenance" prescriptions three times at another pharmacy before making you use a CVS pharmacy or their mail order service. I don't have access to a CVS pharmacy. My city doesn't have one. The nearest CVS is over 60 miles away. I don't like the idea of using a mail order service and not having access to a pharmacist but it seems I have no choice because Caremark says so. I signed up for mail order and was assured my prescription would be sent to me soon. I asked if there was anything they could do in the meantime because I am out of medication and they said no, they can't allow it to be filled at another pharmacy and there is nothing they can do.

I have seen a lot of negative reviews about Caremark. I too have experienced a lot of phone calls where the employees that I talk to knew little or the wrong information. When I called into Caremark on the 14th of January, I was fortunate enough to get Lacontra ** to pick up my call. She was very friendly and caring. She did a lot of research to get to the bottom of my complaint or issue. When researching, she would always update me every minute. That made me feel like I wasn't just a #!! I commend Lacontra! She is an excellent employee with people skills. She is a Keeper! The state of Tennessee should be proud to have a citizen of her caliber!!

OMG, I have just gone through the most remarkable agony with this company just trying to get one Rx filled pursuant to a Medicare Plan D policy. Their phone reps know literally nothing and have access to no information. When I asked them how many bottles of insulin would be included in my order, they repeatedly started talking about some many units per day, but could tell me the quantity of bottles. They didn't send the right amount, of course. Subsequently, I had over 15 phone calls with them. I never was able to reach any responsible party at CVS. No one knew anything, no one cared one bit and no one ever had any authority to fix their errors. I'm stuck with this Plan D Medicare provider until the end of 2016. I strongly recommend using a different company.

I have dealt with many insurance companies and many prescription managers and this one is the worst. I have had a very serious illness for the last 12 years during which I have dealt with several insurance companies and prescription managers. Not one of them ever refused paying for the medication I need to keep my illness in check. Well, enter Caremark which has refused to approve my medication since November 2015 claiming a prior authorization process that includes a pregnancy test in the prior 14 days!!! I had a ** test done, my doctor sent the ** results to them and now they claim they never got them. So not only have I been without my meds for over a month, I am relapsing for which I blame Caremark. If my doctor thinks I can take this medicine (as I have been doing for the last 12 years) without a pregnancy test, who the hell these people think they are as to question what my doctor does???

I'm always waiting on my prescription from these guys only to find out it's been cancelled for some reason, or my card didn't go through even though I was told weeks ago, it was all processing and all good. These people didn't even have the right number or email, had to explain it to them multiple times. They have no empathy or competence. This is people's medication you are dealing with! I'm not calling you for my own amusement. So I am forced to use your awful mail order service for my "maintenance" medication or pay full price at the local pharmacy. I'm sick of this company. You are literally making me sick and I don't even have my damn medication to help me out. You need to make changes.

I continually have to jump through hoops every time I attempt to refill eye drops for glaucoma via Caremark mail order service. The name of the eyedrops is Zioptan. They are not the standard generics as I have an allergy to the preservatives in the generic flavor of the drug (lantanoprost). Needless to say every time I ask for a refill (CVS will not allow me to do auto-renew), I get a reply that I need to contact my doctor. My doctor has already filled out a prior authorization for the drug but I have to do through this hassle every time.

On 11/29/15, I sent in a request for a prescription order via post office mail box. On the request, I indicated that I authorized payment via electronic check and was opting for expedited shipping. On 12/7/15, the website indicated that the order was being processed. Same thing 12/8/15 and 12/9/15. When I called today, 12/9/15, I was told the order was on hold because they needed authorization for the payment to go through from me. After I verbally authorized, I was told they needed a method of payment. After telling them to use the electronic check which was on file, as I clearly indicated on the form sent to them, I asked when they were going to contact me about this so the order could be processed. I was told, "We just got your request yesterday. We were probably gonna call today or tomorrow." This conversation was at 6pm. When I asked to confirm the expedited shipping, I was told no, standard mail.

I have been dealing with Caremark since July of this year. The very first time that I tried to fill my daughters medication they kept telling me that they had no RX on file for her which I found out later was because they were looking under the wrong person. (Not even a member of our family on the plan, someone I had never heard of before) and they never even figured it out. My daughter's doctor's office had to call to tell me they were asking for an RX under the wrong name. Every time I get on the phone to call them I can expect to be on the phone at least 45 minutes, usually longer though. They transfer you from department to department and every person tells you that they cannot help and have to transfer you again. It's almost like some sick game they play with their members.

Like many others I have problems filling my prescriptions EVERY single time I have to use Caremark RX. We must get our RX from them due to the fact that it is an injectable and it takes 2 or more month of going back and forth for them to finally fill the medications. We (my husband) and I have had to go to the doctor for shots because Caremark makes claims that they are shipping the medication and every time we call to find out where it is there is another excuse as to why we haven't received it. Last time it was because they didn't have the correct size needles. We told them twice just send the medication and we will get the needles from our local pharmacy and they said "ok we are shipping today." Another few weeks later the same story and we say "We TOLD you to just ship the medicine that we NEED!" Again sure no problem only to have to call again.

Twice within 24 hours, with two separate drugs and doctors' offices, I had the same experience with Caremark Online: Insistence that a refill had not been authorized when the doctors' offices insisted that they had. In the first case, this dragged on for almost two months. When, finally, on Nov. 30th, someone from my first doctor's office finally got a human being on the telephone, Caremark's representative had changed its story: Authorization had been received and the drug sent out--and signed for. First, I had not received the drug; second, not once in the years of using Caremark had I ever had to sign for a delivery. That last was pure fabrication.

CVS Caremark quoted me a price for a new expensive prescription. When I received the prescription I had been charged a much higher amount. When I called, they said they DO NOT give quotes, only estimates. When I received my "ESTIMATE", I send a note with my prescription to call me if the price exceeded $135, the estimate price. They also said an agent of theirs talked to me and I approved the price. The notes in my file say I only had a small amount left and needed the drug. That is BS as this is a new drug I had never taken before. Obviously their agents lie. I just want the difference refunded to me. They too bad.

I have a very serious intestinal problem. My surgeon prescribed Amitiza. After a month or two, Caremark sent me a message saying, "did you know Linzess is a less expensive option?" and telling me my doctor would need to write a letter if he thought I should remain on Amitiza. My physician sent the letter stating that he, as the doctor, knew about all medications, and that the two drugs worked differently. He stressed that I should stay on Amitiza.

I have been trying to get my medications for almost 30 days. One of my prescriptions is heart medication. My order repeatedly gets cancelled by Caremark despite numerous telephone calls with them and numerous emails. I have tried calling. Customer service is rude and dismissive. They DO NOT care if customers get their prescriptions. Do NOT use this pharmacy.

I have been ordering from Caremark for years without a hitch, until this year. From the start of this year every time I call in my order it is one ordeal after another. Each person I spoke with claimed it was a computer glitch and or something on the pharmacy end of things. For my refill, there is to be 3 months prescriptions and it rarely got shipped correct, sometimes with one and others with two months' worth. The pharmacist would punch it in the computer as three and the computer would spit it out as one or two.

I had to purchase a prescription for my wife and when I called up CVS Caremark (since I did not have my card yet), they asked me to make the payment and then file a paper claim. I paid about $400 and then made a claim for the same. They rejected the entire amount mentioning that the policy does not allow you to buy drugs for a 50 day period. The policy allows to only purchase for a 30 day or a 90 day period. How do I get to know what the policy allows when I just purchased the policy (I did not even receive the papers then)? I just when ahead with what the doctor prescribed and CVS has ridiculously rejected the claim.

They changed my Rx from 20.00 per three Mos. to 80.00 for one Mo. They deny. They blame me AND my Dr. I don't like people who are in charge of my well being (right pill, right bottle, exact count, etc). Not being reliable. I'm on Armstrong's ins. so I don't have a choice who sends my pills. I guess I'll try Pharmacy pick-up. Very disappointed with Caremark in PA.

I have been trying to deal with them since July 2015. They are the worse company to call. I have no patience with people who charge your account a misc. amount and then debit and then charge it again. I now have to prove I paid when clearly they show I paid. I truly wish MVP would get away from CVS Caremark. It is totally the work experience of my life and at a time when both my husband and I are sick. Someone should really think twice. I am changing my insurance so I do not have to deal with them anymore. It's awful how bad they are.

This is the worst company I've ever had the displeasure of dealing with. I PAID out of pocket for some of my prescriptions because I had to COBRA my insurance for a while. I was told they would reimburse me for over $800. I submitted the claims & they are refusing to return my money. I am disabled and need my money back. They are stealing from me, which is against the law!!

We have had trouble for the past year getting prescription filed correctly. We were told that the script went to the wrong account. I said I only have one account. They tell me that there is another account for me that is worker's compensation. I ask if that account has ever paid for any medication. I am told no by the representative. I ask if my script were paid by my other account and they answer yes. SO when the new script was sent in you all at CVS put it into the wrong account. No your doctor would have done that. I explain my doctor does not have that information. He just called or faxed in the script. One month later and on the phone again with the same problem. After another hour on the phone the rep tells me he will put a flag on the WC account that they need to submit it to the normal account.

For the first time I ordered my medication from Caremark. The Medication appears very different from what I have been taking for the past 6 years. Taste different and I am more down than I have been in years. My doctor does not respond to my allegation that this is not the same brand name ** that I have on for years. What to do and where to go from here?

We have had several family members taking maintenance drugs for years and have never had a problem with coverage until the company my husband works for switched to CVS Caremark. We consistently receive letters stating that they are no longer going to cover medications that our doctors feel are necessary. Our doctors are always having to write letters justifying why we need to take the medications they prescribe. I would not recommend this company to anyone.

Cvs Caremark is very difficult to work with. My son is a type 1 diabetic. With that said his supplies and insulin is very important. Cvs is very difficult to get an actual speaking person in the phone when in need. When you finally do they offer very little assistance if any. Lastly, CVS has sent my prescriptions to the wrong address 3 times especially when I informed them twice. I suggest you avoid using them. I am now driving to my old address to pick up the insulin.

Seems like every time I get a new rx from my dr the insurance company says won't cover. So then the battle begins. I have had both hips replaced, my left knee replaced, bone density test keeps getting worse yet they are refusing to cover my meds... I am crumbling literally!

I have been taking a low dose generic metoprolol for nearly 10 years - primarily through Caremark and my blood pressure was excellent and very stable. Recently, I received a refill through Caremark supplied by Dr. Reddy's and within 10 days my blood pressure was suddenly much higher. My doctor prescribed the "Brand only". I was given a very difficult time trying to get this approved through Caremark. One customer service representative (after I had explained it was likely a bad batch of drug) told me that the pharmacy is not responsible for the drugs they supply -- it is the doctor's prescription that they follow. Another rep told me they can't be responsible for how my body reacts to a drug they provide. I was appalled at the lack of understanding by the service representatives.

Almost every month my family and I are faced with the stress of hoping I will receive my prograf medication without delay. There has been some sort of issue that has delayed meds from arriving even after being reassured by associate on the phone that pills will be arriving on time. I have had assistance from Astellas co-pay card and from your own financial help program. Even with those two things in my favor here I am having been without meds for two days. I started this process Oct. 17th thinking that would allow for normal delay. WRONG! My doctors prefer I take name brand prograf or a generic form not manufactured by Dr. Reddy.

So, I been try to get a medicine through this specialty Pharmacy for the past 6 weeks. I get a letter saying that my insurance approved the medication. I had call my doctor to verified that he had sending all the information request, and he did it. And every time that I call CVS Caremark they can't help me or they are missing something. This is the worst experience of my life!!!

I am 77 years old, I have a neck problem. I have had surgery, neck injections, nothing worked. My pain management Doctor said my only alternative was pain meds. Caremark filled my order every month for a year. In August they mailed me back the script with a letter saying "They could not verify the script." My Doctor as well as me called. He verified the script, whatever that means. I mailed it back to Caremark. They returned it with the same nonsense. Thank God I have found a local pharmacy - not a CVS who will fill it monthly. I transferred everything to them. SHAME ON YOU CAREMARK.

CVS Caremark extended an offer via email for an automatic refill service after having received a new Rx. I signed up immediately. Three months arrived... no medication! Telephone call to Caremark 3 months & 10 days later -- Rx was just being processed! What a savings! They you money by not sending the medication! Nobody can figure out what happened!

My husband was just diagnosed with ADHD and we have been battling trying to get ANY ADHD medication approved for him through several appeals. His DR has called a couple times - it's so frustrating. Not only that, when you call to figure out next steps in terms of what else we can do it seems like everyone over there is clueless or doesn't provide you with all of the information you need. My last appeal denial came through today from an unknown number (so that I couldn't call them back) and just was a recording stating that it was denied and to call the regular number on the back of my card. Why pay for insurance when it can't be used for the prescriptions that we need?!

The worst customer service I have seen in any industry. And the sad news is they are dealing with people who have medical problems adding to an already bad pre existing conditions. I sat on hold for 40 minutes to fill one prescription. I just hung up after that. Trying to get another provider.

I'm retired federal employee and hospital insurance we have through our employment and retirement use cvscaremark.com. I believe that it is wrong to only be allowed to use them. Seems like the government's got the wolf guarding the henhouse. You can only buy mail order prescriptions from them plus they have a approve all medications being bought at other. The delve into people's personal lives by writing letters to your doctor and tell them what you should take. I wonder if doctor is trying to help patient or drug company. Sounds like they want to be doctor and pharmacist and they don't even know you and I think should be made to take drug test if they want keep their job. I'm not so sure they're pharmacists.

I created an account on here just to give this company a one star. So I have been using the mail delivery service for about a year now, and everything had been going mostly smooth. Unfortunately all has gone downhill recently. I take a medicine which is a scheduled II drug, so I have to send in my prescription and info every time I do a refill. So 2 weeks ago, I noticed I was running low on pills. I did what I normally do, call my doctor to get the prescription then mail it to CVS Caremark. After five days I received a text saying they received the prescription. This made me think everything was going as normal. But NOPE!

Oh my goodness. How is it that Caremark can overrule my doctor regarding my health care??? I pay my insurance premiums, why does Caremark not provide the service I am paying for, hence putting my life in danger? I am diabetic, and it's been nearly a month now that CVS/Caremark has refused to provide me my meds. Why? Because they want my doctor to instead prescribe a less expensive drug. A drug that previously caused severe pancreas inflammation. After getting flu shots for multiple years, this year it was denied by Caremark. When the pharmacist called Caremark to question why, they just hung up on him.

Absolutely, 100% incompetent. They missed their delivery date three times but never thought about letting me know there was a problem until it was too late. They also managed to tell me three different co-pay amounts each time I called to find out about the status of the medication. Can't move to a different provider fast enough.

From the start this company has been hard to deal with. They swapped out virtually every medication I was on. After we worked through all that things were quiet for a while. Recently I have been receiving what I perceive to be threatening letters about where I can get my prescriptions filled. I need to go to a 90 days supply and I need to go through CVS or I will pay more. They weren't kidding! I picked up a script at the grocery store where I prefer to get my scripts and the script went from 26.00 to 126.30 for a ONE MONTH supply. I don't see how this can be legal. Seriously - I anticipated maybe another 20 dollars but that's AWFUL.

Electronically sent Rx took eleven phone calls and two weeks to delivery: Multiple mistakes, lies, and misinformation. Customer service reps lie to pass the blame for delays to your credit card. Resolution specialists don't call back when they say they will. If you love dysfunctional bureaucracies, lying reps, pathetic service, and a company who could care less about you as a human being, then CVS Caremark's for you. Otherwise avoid them at all costs. They're despicable.

Well, I've seen a lot about service from CVS/Caremark, but not about their dispensing adulterated drugs. I received my Metformin from their mail order pharmacy and noticed the supplier was TEVA with the product manufactured by EMCURE Pharmaceuticals. The FDA has found that EMCURE has falsified their product testing and so their products are adulterated. The FDA issued an Import Alert (Import Alert 66-40) where all drugs (except those specifically exempted) are to be detained without physical inspection. TEVA has been recalling drugs manufactured for them by EMCURE, though this Metformin has not been recalled yet. However, it is disturbing that CVS/Caremark has dispensed drug that is subject to an Import Alert and is adulterated under the meaning of the law.

What's up with Caremark/CVS services lately? In the past years I've had to literally changed physicians just to appease Caremark/CVS and to ensure I would receive automatic prescriptions. After all that transitioning I'm still having trouble with this service. Biggest problem seems to be communication because of automation. Just trying to help you out. Presently, very disappointed but glad to be receiving 3 month advance supplies. This item is a generic for ciphers and should not be under high control status.

I take a time released asthma medication. CVS had it on hold or would not release it. After 3 days of being transferred to the wrong departments, I finally got someone to talk to me. Must be only one per thousands that actually care about someone's health... Here to come to find out there was a balance due, that no one seemed to know about. (She had to dig for it)... Not much but where was the bill? The medication I take is a time released and cannot be abruptly stopped without causing respiratory distress. I had to get their corporate involved including my HR department and Dr's office. And they won't call anyone for you, you are the middle man. I have to do this every month.

Ordered prescription refill on July 30 - was notified shipping on August 1. Delivery expected by August 7 - did not arrive. Called and was told one had to wait for 2 weeks (in the middle of weekend, they do not work weekends). Had doctor's office phone in prescription to a local CVS. Went to pick up and NO INSURANCE COVERAGE. Back on phone with CVS shipping - even expedited shipping requires 2 days lead time and they do not deliver Sat - Sun, so 5 days to get prescription - OVER 2 WEEKS LATE! Very angry. From CVS: "Your recent prescription order ** has been mailed to you on 08-01-2015 via UPS Mail Innovations. Your tracking number is **."

My 3 year old daughter has chronic Gastroesophageal Reflux Disease (GERD). We have struggled since she was weeks old to get her on a protocol that gets her painful reflux under control. Prevacid (Lansoprazole) was a miracle cure. Since she was a year old she received the compounded Prevacid in the liquid formulation. On July 20th I received a letter dated July 15, 2015 stating that our compounded medicine would no longer be covered effective July 1, 2015. She was due for a refill in a few days and suddenly we get this letter that the change was effective weeks ago! Without insurance I was told this monthly prescription would cost us $445! I called our doctor for a backup plan. We were informed that there are Prevacid solutabs that dissolve in her mouth and are strawberry flavored.

Join them in January and have had nothing but problems getting my father's prescription. They have credit card on file and we have told them we know the prescription have high deductibles. I order them online and every time I go to check to see if they got ship, it says needs attention. I have dealt with this every time I order a prescription we will not re-enroll with them this year.

I work for a doctor's office and have to deal with Caremark all the time. And every time I call they make up some crazy story about how they closed the account or they couldn't reach the patient or that they never got the Rx. However, I called it in myself. This company sucks and their employees are the most stupid people I have ever spoke with in my life. They need to get their ** together and run a business. They have poor service techs. The pharmacists are just as bad as the service department and if I could I would tell everyone in the world not to use them. That's how bad they are!!!

I went to see my doctor and she renewed my medications and faxed the Rx to Caremark. My account is clearly marked no shipment is to be made unless I call and request it. Well a shipment of medication arrived that I did not order. I called Caremark and after much back and forth I finally got them to send me a return pouch for the medication. I received the pouch packed the medication drove it to the Post Office and received a receipt for the shipment. Since there was a tracking number provided I tracked the shipment and received a proof of delivery.. I called Caremark to advise them the shipment had been received, the customer service person advised credit would be issued that day, so I called that evening and another customer service person told me it takes three (3) business days for the credit to appear. I called three (3) days later and was now advised it takes three (3) weeks for the credit to appear.

In my life I have never encountered an organization of any size or structure that is more incompetent, disorganized or arrogant than this one! They robo call me almost weekly regarding prescription refills and when I return the call, they have no record of any of my current prescriptions or the prescription they try to refill is one I no longer take. Upon advising them of their error and requesting that they refill the correct prescription, they typically respond with complete ignorance as to whether I've ever filled such a prescription from them or if they even carry such a medicine at all. After many transfers to other specialist within the company (all of whom I must tell my story to from the start) they eventually arrive at the realization that, yes, in fact, I have had the prescription filled by them and yes it is due for a refill and yes they had all of this information on hand.

Where to begin... once again they have removed meds from their plan; my doctor has had to switch my meds because they refuse to pay for what I need. So my meds were changed, and guess what? Caremark/CVS has again removed my new meds from their list. I CANNOT AFFORD TO PAY OVER 600.00 FOR REQUIRED MEDS. This isn't a lifestyle choice, it's a LIFE choice. Corporate greed has once again reared its ugly head at the expense and life of the people! I'm gonna stop here, cause I'm about to write something that would make a sailor blush! Caremark/CVS YOU SUCK!!!

My doctor prescribed me to take two 50mg pills which is 100mg a day. CVS Caremark will not pay for the 50mg twice a day prescription. They will only pay if you get the 100mg. But, either way, I'm putting the same amount of medicine into my body. It doesn't make sense. Two 50mg = One 100mg. I just paid the full amount because I need the prescription and I don't want any hassles. But, from other reviews I've read, it sounds like they'll come up with all kinds of reasons to not pay for your prescription.

CVS "specialty pharmacy" is the most inept, incompetent, useless institution I've ever had to deal with in my life. Spoke with 2 reps on Monday, they advised they have received prescription etc. Spoke with 3 reps on Tuesday, left on hold for 10+ minutes, called back & spent more than 45 minutes on phone with 3 different reps, still unresolved. Called again today (Wednesday) spoke with 2 reps & supervisor more than 35 minutes & still not completed. One dept says they have prescription & other says they have not received it yet. Left hand has no clue what right hand is doing. INTOLERABLE.

I have psoriatic arthritis. Have been treating for over 10 years, have been on Enbrel, Simponi, Cimzia, and Humira. Most recently on Orencia. When I moved from California to Nevada, new plan: the Anthem PERSCare in Nevada decided I no longer met the criteria for Orencia, denied my request for a refill that was good until 2016 on PERSCare, CA. Rather than fight the uphill battle to get the medication through filing appeals and grievance, I went to see a new rheumatologist in Nevada who prescribed Enbrel since that seemed to fit the criteria for Nevada PERSCare. On July 14 Dr. ** wrote a prescription for Enbrel. I have been told by the doctor's office that the prior authorization was completed and approved. I have been calling nearly daily to find out what the problem is in getting the RX filled.

It seems that getting a proper voicemail after 3 months of dealing with them is still some sort of a baffle to their customer service department. Apparently not dealing with them at all, even though they have CVS listed in their name, has nothing to do with their retail stores either which are more than extremely helpful. Aetna and other insurance companies don't understand how much of a huge inconvenience these CVS Specialty idiots are to normal folks. I have yet to hear of anyone having any good interaction with CVS Specialty. Their phone numbers are just looped. The different depts. don't communicate with each other and it seems like they love to make people's lives miserable on the phone. Never heard customer service be so confrontational before.

I am a mother of a diabetic child & am forced to order my products from CVS Caremark. Which I have to say has the WORST service I have ever experienced. Unfortunately I am at their mercy to get his supplies from as my husband's employer has a "Diabetic Kit" program so we only pay one co-pay when we order many items at one time. I placed an order end of June & received most of it in July. When I called looking for his test strips they told me that I had cancelled that part of the order! I never did. Why would I do that when at the time I placed my order I told the rep that we were almost out of test strips. Which I did run out of strips after waiting for them to come in the mail. None of the CVS Caremark reps could tell me why they were not being shipped to me. Finally we received the test strips after waiting almost 2 wks for them to ship.

I just got off the phone with the pharmacy. I called to order a refill and was told for the second time that my prescription had expired and they would have to get a new one from my doctor. Had I been made aware of that before today, I could have gone to the doctor and taken care of it so there would be no delay in getting my medicine, But I guess a national pharmacy can't afford to have someone call their customers and let them know things ahead of time. That would cost about $8 an hour to hire someone to do just that. And considering that my medication costs about $3400 a month, I don't see the problem with that.

I have been trying to deal with CVS Caremark mail order since Wellcare switched to them at the beginning of 2015. I take 10 different medications prescribed by 2 different doctors and have yet to get a prescription filled without a minimum of 3 phone calls and weeks and weeks of delays. I fell into the 'donut hole' early in the year as my meds are expensive and these folks can't seem to get anything right even after multiple lengthy phone calls on every order.

I called Caremark "customer service" in Phoenix 7 times trying to get them to give my doctor the information she needed to get prior authorization for a medication. I got different answers from different representatives about the process and, after 5 days, was told they would call my doctor's office and the pharmacy and call me back. I never heard from them again. I finally talked directly to my pharmacist who was very clear about the process and contradicted everything I'd been told by the call center in Phoenix. The people at this call center are poorly trained, don't understand the process itself, if there is one, and don't have the information they need to do their job.

I had a heart transplant and need my anti-rejection medication delivered on time. I order it to be delivered to my local CVS pharmacy. I was told both prescriptions would ship on July 15th. I had a visit to my doctor on the morning of 20th. They reduced one of my medications. I would need a smaller mg pill because I can't cut them. The doc said because I just paid for them to go ahead and continue on the higher dose for now and change in three months. When I arrived home that afternoon received a call saying my meds would not ship until the 21st. I said hold the one that is changing and I'll have the doctor send a new script. The doctors sent the new script right away. I had to pick up a new med that evening at the local CVS and they had both of the meds from the Caremark specialty pharmacy. I checked them and one that was changing was incorrect. The CVS "system" would not let me pick up the one I need.

To say that this company is a mickey mouse company with goofy as its ceo would be an insult to the worst company that has ever existed in time and on the face of this earth. I am appalled that I must give it a one star rating, because rating it at one star is an insult to the rest of the business who are rated one star. This company is far below a one star rating and should be rated a -100 on a one to ten rating.

This year my company changed their insurance plan so that any medication deemed maintenance had to be filled through CVS - pharmacy or mail order and it must be a 90-day supply. I will not do mail order as I don't want drugs sitting in my mailbox. When I questioned the new policy and stated I preferred not to have a 90-day supply I was told it would be cheaper. When I inquired on the price it was actually more; the customer service rep told me they "rounded up." Seriously! I explained to Caremark that I was seeing a new doctor who may well change my prescription. They would not budge and insisted I get the 90-day supply.

My dad passed away over two months ago and I have been trying to return the medication. Claim they have sent numerous tags to have it picked up to no avail. The medication cost was almost $1000. $860 paid by the insurance company and $140 charged to me. Stated that my dad's insurance carrier has to approve it being sent back (BTW they did) as his insurance carrier (GEHA) is very "Strict" about returns (The man is dead!). I understand why the Medical Industry is so screwed up after spending over 3 hours already dealing with such nonsense. Still waiting for my tag to be sent through another tag that they are sending urgent, "At their cost" - It can't be this hard. JESSSSSSSSSSSSSUS.

Terrible customer service - company should be shut down based on its poor reviews! An order that I did not need was shipped to me without any notifications. The order cost $90. When I called to speak to a supervisor named Dominic, he said he would look Into and call me back in 30 mins. Waited 2 hours before calling back the number he gave me and no response. Waiting 24 hours - no response. Called back the next day and no one can help. This is the SECOND time this happened - the first time I had asked them to make a note on the account to contact me before sending anything out - no contact was made and surprise mail order was shipping. This has got to be the worst company I've ever dealt with in my life!

When we first started with this company in 2013 they were a champ but as the years go by the service gets worse and worse. If you give them your credit card number they will send you medication every 90 days without fail even if you do not need it. So a long story short they will oversend medication. We took the privilege of having the credit card number and now order when we need the medication. Now another problem arises as they drag their feet when sending an order now. Now the medication runs out and have to get a short term order put in. They never want to return your call even though they promise they will. Really poor customer service with this company. If everyone took their business elsewhere they (CVS) would close or be forced to change their customer service policies.

I was quoted $55.00 for a 3-month supply for a prescription. When I received the bill the amount was for $81.00. I called to complain and they said the amount went up overnight and there's nothing they can do about. I will never use them again. I was put on hold for several minutes. Their customer service is terrible. What a horrible company!

I am trying to be fair but this company is so bad I believe it is fraudulent. I have never written a review anywhere for anything even when I have been highly frustrated but I am spent hours and hours on the phone and get different answers consistently even when I record people's name and confirmation numbers. Almost every single time I need a refill there is some issue that prevents successfully receiving an item and there is always a different excuse. I have never had this problem with any other company; for example, Express Scripts which was our previous provider's pharmacy was not a problem. Honestly, this company should be sanctioned and/or out of business. They are the worst.

Texas State Retirement System, who is the guardianship over healthcare service in the state of Texas for Teachers decided to switch us last year. It was effective 9-1-14. I have no choice when it comes to specialized prescriptions. And have opted to use Target when I have my normal everyday scripts filled. However, just found out that CVS Caremark is buying Target's Pharmacy. It's a shame too... Target has always employed the best of the best who actually care while CVS Caremark seems to hire anyone they can find on the streets. They don't properly train anyone... I have called numerous times to ask specific questions, and can manage to get a different answer every time I speak to someone different. It took months of constant calling to finally find someone who knew the billing system. And that was their corporate office. Who did nothing to fix their pharmacy.

I would give less than half a star if I could. I will start with general complaints then get into specifics. They are slower than my experience with other mail order pharmacies to mail your prescription. They frequently remove prescriptions from online when refills remain. The payment options are not as consumer friendly as others. The rx online history is inaccurate and site is not user friendly. Customer service is not knowledgeable and seems to have limited responsibilities as they constantly say "I have to contact our senior staff on that" with the tiniest of questions or requests. They have told me an explanation for why I received a letter in the mail that said "call to refill this prescription you already requested" (yes snail mail rather than a phone call while you are waiting on an rx) was because the medicine was out of stock and rather than call me to transfer to another pharmacy or see if I'd like to wait, they returned it to the dr.

I have been trying to get a refill on my inhaler, Advair for two weeks. I am now rationing my inhaler doses; I have five doses left. I went to Wal-Mart to refill as I had been doing for about two months. They told me that they couldn't renew as it was rejected by Caremark. I said what am I supposed to do? Wal-Mart said that if I really wanted the medicine that I would have to pay over $200. I called Caremark. They said I couldn't renew until July 6, a full week after my current inhaler would run out of doses. I called my doctor. They said, according to Caremark, that I couldn't renew until August.

I am an employee of CVS Caremark, an executive actually. I walked into a first hand view of the real CVS Caremark. After being told the malarkey of how great CVS was at pharmacy benefits and its dedication to assisting employees, I quickly realized their bottom line is money. CVS Caremark denied a commonly prescribed medication stating it required prior authorization. In their "process" (which was a thinly veiled attempt to screw me and save money) they wanted me to try alternate medications that did not work for me in the past.

First problem--sign up. Horrible website sign up. It took me over an hour to sign up on the website. I work in the IT field. I have over 25 years of background in computers, internet, and I support customers around the world. Second problem--communication. Called doctor to tell them to send the prescription to CVS/Caremark. Contacted CVS and they claimed the Dr messed up and didn't send the Rx. I called the doctor and they said that yes the script was sent. Third problem--run around. So I contacted the doctor again to get them to send another prescription to the local pharmacy. I then contacted CVS to let them that I didn't need it that month, only to be told that "oh we found it," but by this time I had already had the refill in hand from my local pharmacy.

How many problems does it take for a company to be declared an incompetent cheat? Ordered a number of prescriptions and they decided that it was too much so they cancelled the order. I then run out of meds. Then get them on the phone and they agree to ship two-day delivery... Wow only 3 weeks later does it arrive. Order confirmation shows no shipping charges but they charge $17 per order. Little bait and switch??? Or is it a LOT! Would dump them, but they have a contract with my insurance company.

I have 2 RX, fenofibrate and atorvastatin that always run short by 3 to 7 days. I have contacted them on every occasion and have no satisfaction. The only recourse is to have a short term RX or do without. My last contact with Caremark, I was accused of taking more than the prescribed dose. Prior to that Caremark claimed my doctor refused to refill the RX, a blatant lie.

I had to fill our baby's infant Prevacid and they charged me 185.00 with ins! Said it would be 230.00 without ins... This is crazy!

I submitted a prescription to CVS pharmacy on 5/12/2015 for an injectable specialty drug. CVS forwarded the prescription to the Caremark specialty pharmacy. Caremark said Accredo pharmacy has to fill it, to remark sent it to Accredo. Accredo said no Caremark has to fill it so we sent it back to them. Caremark sent it to the Pennsylvania office, then Pennsylvania office sent it to North Carolina. North Carolina has to verify benefits. My local CVS had already verified my benefits. To this date no one from either pharmacy has contacted me. Me and my physician has had to make all the phone calls to find out what was going on. It has been over a month and I still do not have the medication.

I had ordered an Androgel 3 weeks ago and it was denied. CVS/Caremark told my DR to pick another. We did. That was denied also. Then they said I needed a PA. It was sent again, denied. My pharmacist and Dr. were both told something different. Then I called and I was told something different completely. Called back for more information and told now something completely different again. They were very polite explaining to me that they had no idea what they were doing. Now we are going almost a month w/o a medication I have used for 4 years.

Reordered a drug that I have since run out of. Was told it wasn't due for shipping. Talked to several people and thought I had it straightened out. Paid to have it expedited. Was told it would be processed that day, June 5 2015. Paid for 2-day service, was told I would receive it by Tuesday. Tuesday I got your robocall asking my permission for you to ship it. Today UPS tried to deliver while I was not home. Said on attempted delivery, "shipper requires signature". How moronic are you? I am out of a daily med and you send it, late and in the least effective way possible. I will be seeking other insurance, one that doesn't use CVS Caremark.

My prescription drug coverage gives me a 90-day supply of medications per co-pay. I have been on the same asthma medicine for YEARS which includes one called Symbicort. If I don't refill my prescriptions within a 6 month period, then they claim they only have to provide me with 30 days for the same co-pay for two cycles. The problem is, I've never missed a dose. The inhalers come two or three at a time and each inhaler gives me 2 months worth of medicine. I explained that I got three inhalers last time, that it was enough to provide me with six months worth of medicine and that THAT was the reason for the lapse, and they still refused to provide me with the 90 day supply they are required to supply. They claim it is akin to a "do over" and I have to go through the introductory period again.

They never once sent a bill. Tried to tell me that I "should have known" I would owe them money... and then sent my bill to collections. WORST SERVICE.EVER.

CVS Pharmacy has repeatedly disappointed me. Today was no different. My doctor doubled the amount of a certain prescription I am taking. His office emailed the new dosage prescription to the local CVS pharmacy and CVS Caremark mail order. I had to get a small amount immediately at the local CVS because I was running out and the CVS Caremark mail order pharmacy wouldn't be able to mail my new prescription in time. Long story short, CVS never sent an override to my insurance company noting the new dosage, so my insurance company denied it as they did not know my dosage had been doubled. It is the responsibility of CVS to give the insurance company this information. They did not. So after spending an hour on the phone with my insurance company, (who contacted CVS Caremark and the local CVS pharmacy), everything was finally straightened out. At least I thought it was.

My doctor-prescribed pharmaceutical is the same price WHETHER OR NOT I pay with CVS Caremark. If I use Caremark, they require you to buy three months worth at $80 each, so I purchased it out of pocket instead. A week later, three bottles mysteriously show up in the mail, which I didn't order. CVS Caremark says they can't be returned and denies that they were auto-shipped to me. There is also a supposed deductible which should have long been met by now yet I have to cough up $250 for the drugs I didn't order.

After being told by CVS/Caremark that I had no choice but to use their mail order prescription service, I had my doctor send RX's for my insulin and my Victoza to them...As I am diabetic, these medications are crucial for daily use. They waited until I was out of my insulin for over a week before dispensing it, then over two weeks out of Victoza before they sent it... by the time I got those meds, my blood sugars were out of control. I now have RX's in for needles and Lipitor, they received the RX on May 28th, and on their website it has said for the last 3 days that they are dispensing them... however, nothing about them being sent. When they deliver the medications, they are left out on my front step, I have no way of knowing when they will arrive, so they could be stolen... so frustrating. I try hard to find the positive in every situation, but they have the worst customer service.

During February 2015, we decided to take advantage of what was described to us by a CVS/Caremark customer service representative as an offer whereas we pay only one co-pay for all of our diabetic supplies purchased at that time, instead of paying each items co-pay. We ordered our supplies through our regular pharmacy, NOT CVS, and were advised they could not run the offer through. We contacted CVS and were advised it must be the pharmacy not running the prescription correctly and have them do it again. After several such tries, we were advised the pharmacy could not run the prescriptions as CVS had instructed. We advised to hold the order and we would recontact CVS for further instructions. After several hours of being on hold, dead end transfers, dropped transfers, we did manage to speak to a representative who stated it may be a systems issue on CVS side.

They were unable to have my mother's order delivered due to a PO problem although all our information was correct, but their handling of this was horrific. I got very stressed dealing with such incompetent, lazy people who don't want to do their jobs properly. CUSTOMER SERVICE was of no help and will raise your blood pressure. We needed them to override their NON-received Rx's and release it to the local pharmacy to have meds to cover from the last Rx fill and they gave us nothing but a runaround. They confirmed what BCBS had on file several times as if we gave them the wrong address and the same answer they got the first time was as is the next several times. They wanted me to research why the PO did not ship to a good address and be the intercessor between them and the local pharmacist.

I have several prescriptions with CVS/Caremark. Three on them are filled as soon as I order them. Two others have been a problem from the start. The CVS/Caremark put those on automatic refill. I notice that on 4/25/15 that they would run out by 5/15/15. I contacted CVS/Caremark and sent a message that I needed a refill. I received a reply on 5/1/15 that CVS/Caremark needed to renew the prescription and it would be delivered within 17 days. I expected to see something, a e-mail or a phone call. Nothing happened and got a one month supply elsewhere. Asking the doctor's people, they said they had no knowledge of a call from CVS/Caremark.

Every day on the phone with a promise of having delivered the next day. This is the 9th day now I am told it will be 5-6 days. Do not trust local cvs nor Caremark with life meds.

I work for an international organization and CVS/Caremark is in charge of the reimbursements for medications for our health insurance. I have my mother under my insurance, but she lives abroad. To submit claims when you buy medication abroad you need to do it in paper by mail because there is way to do it by email or online. I have submitted 3 claims so far in the last 3 months and I have get not payment yet. They keep on requesting more information by mail. I have called and provided the info by phone, but then a new letter arrive. The last one expresses that the company cannot make the conversion from the currency where the medications were bought to dollars and that I need to send a new letter with that information!!! Unbelievable.

Wife sent medicine that company flagged "don't send her". They sent and she got allergenic reaction. Burn in mouth, etc. Company sent letter and 1500-5000 dollars and release form. We returned money unsigned.

It is very difficult to get through their website. I am trying to order RXs for my mother. Even after I order her RXs they don't send them on time. She has been out of her omeprazole for weeks. I've had to buy OTC. Even when we order meds we have to call them back to send medication. What is up with this?

Caremark refuses to pay for the only medication that works for my allergies. They are telling me I have to use the cheaper alternatives. I called them and explained that this is the only one that has worked. I have a cabinet full of the other ones they stated I need to try and also said I could have my Dr submit a form explaining that. My dr did that and they still refused. Without this med I get sinus infections. This is the worst prescription company we have ever had. We never had an issue with Express Scripts but our school district chose Caremark this year. I am really upset about this situation.

My child has 2 insurance plans through mine & my husband's large employers. Both have CVS Caremark prescription insurance. My newborn needs a prescription to keep his airways from being inflamed due to an airway defect. He has been hospitalized 4 weeks in 3 months. However, CVS thinks they are God & tell me he needs to try other medication first. They take 15+ minutes just to answer the phone, hang up on you & then deny your claim even though several doctors have called to do a pre-authorization for this medicine.

Caremark has denied prescriptions I thought were part of my policy. They have tried to restrict dosages - I have spent countless hours on the phone trying to refill prescriptions. They have put my last year's policy info together with this year's info and have refused to delete access to last year's policy (this would help me in my confusion on navigating my account[s]?).

I have read so many of these reviews and seeing that the same things are happening to many consumers in many states. I have had multiple bad experiences with CVS and Caremark. My company uses Caremark/CVS for our prescriptions and have for several years. I have problems getting my medicines mailed out and then was told my prescription expired. They were not the least bit concerned that they had the prescription well before it expired, but could not fill it because THEY were out of the drug. Then I had to pay to go back to the Doctor and get another one.

I stopped needing a particular medication that was costing me $65 every three months, so when it was sent on auto-refill I went to my health portal and cancelled auto-refill NINE MONTHS AGO. The medication was not sent until yesterday when I received a three month supply in the mail. I called Customer Care and was told that I only cancelled auto-refill and NOT auto-renewal, and therefore the prescription was renewed automatically. Although very frustrated and out $65 for medication I do not want or need, I realized I was going nowhere with the rep and asked that the auto renewal be cancelled as well.

CVS Caremark has the worst customer service I have ever experienced. My Dr sent in refills for meds to different pharmacy and to Caremark by mistake. I contacted them to cancel the order and to say it was already being filled somewhere else. I was informed that order could not be canceled and there was nothing they could do to help. When I stated I would refuse the order by mail they said I would still be charged and meds are nonrefundable. I gave no authorization on line for these meds to be filled.

CVS Caremark is associated with the Blue Cross Blue Shield Federal program. CVS oversees the prescription drug program for Blue Cross Federal, CVS overees it, AND CVS runs a pharmacy? That is a giant conflict of interests. CVS has routinely lied to me saying things like, "Blue Cross requires you to use CVS services to get your prescriptions." CVS also has customer "service" operators who are either incompetent, rude, or just hang up on you. CVS products are substandard. My daughter takes medications by injection, and the needles and syringes are inferior to what she used to get from the local pharmacy. I am seriously considering dropping Blue Cross when the next open season comes, ONLY because of the rude, liars at CVS.

Can't get a prescription refill through this company without going through the same song and dance, jumping through the same hoops every single time - "Sorry we can't find your prescription in the system", one time it was "we can't even find you in the system". My husband was on and off hold for over a half hour this morning and every time he calls for a refill. You can't just enter in the RX number and get the refill like at a normal pharmacy. Then they want you to go over all the information again, credit card number, etc. as if it were the first time you ever ordered through them, that is if they in fact find you in the system. This is the most grossly incompetent organization we have EVER had the displeasure of working with. They outright lied to me last summer about my medication, sent me the wrong one, the one I told them NOT to send, and they wouldn't correct it without charging me.

The website for Caremark said my Novolin R insulin was being auto refilled now last week. After not receiving it within several days (insulin is supposed to be overnighted) I called this past Monday and was told they had no record of it being filled and had no explanation as to why and why the website said it was being refilled. I was told it would be filled and I would receive it by Thursday of this week. I still haven't received it as of Friday (today). This morning (also Friday) I received a call from Caremark asking to verify my address. I verified it and asked why they needed this as I have been with them for some time and have always had the same address and no one has ever asked this before. They had no explanation.

I have a brain tumor and I take chemotherapy monthly. Apparently caremark is one of the few providers of the drug I need. Usually every month caremark contacts me and after some back and forth they mail the chemo pills. Not the easiest renewal process but whatever. This month I notice it's getting very close to my chemo date and I haven't heard from caremark. I call in, get transferred twice and finally get to talk with someone. Turns out I had a balance of $50 and they froze my account, no notice or anything. CAREMARK IS WITHHOLDING CANCER MEDICATIONS FOR $50. This is shameful. I of course paid the bill but we'll see if my meds are there for me when I get home. In short, don't put any trust in this company, you will have to do the work to make sure that they are doing what they are supposed to be doing. I'm looking for a new provider but won't get my hopes up.

Fall 2014 I received a Euflexxa injection in my doctor's office. I set up an account with the Specialty pharmacy and gave them my credit card. I never heard anything from CVS Caremark after that. On May 1 I received a bill from a collections agency stating that there was an unpaid bill with CVS Caremark for $414.00. I called the Specialty Pharmacy who stated "they never billed my credit card and had sent billings to me six times." Out of six bills, how could AT LEAST one not been received at my billing address? I still have yet to receive the original bill.

CVS Caremark is the worst company to deal with. They deny medications my doctor writes and have to fight for it. WHO are they to play doctor and put people's health in danger..... Their mail order is the worst. Mailing drugs without permission from the patient. When talking to them all I get is run around and LIES... The companies need to know how they treat people before giving it to their employees...

Caremark has continued to charge and fill RX's I have asked them to cancel for several months now. I have spoken to them multiple times and they keep assuring me that it will not happen again, but somehow my RX's try to refill. And YES Caremark I have removed them from auto renew and auto refill and so have you multiple times.

I'm a bad diabetic and take insulin. I tired to refill my Humalog on Saturday and the drug store called and informed me that CVS Caremark will not cover it anymore. So I call CVS Caremark and got the most rotten guy on the phone. He stated that I need a pre auth on this med. I stated to him that I never got any letter stating this in the mail. He told me that they do not sent letters out. I asked him then how would I know that I would need a pre auth. He was mumbling on the phone with no answer. All he said that they can not override this and I would have to wait until my doctors office opens on Tuesday.

First, after 4 months, CVS dropped me from my Medicare Part D which I have through CALPERS. The nightmare started when I got a letter from CVS saying I would be dropped for not paying IRMA. However, I had paid IRMA in full as billed by the Social Security Administration. I have to pay IRMA by check through my bill pay as I have a very high income but a tiny social security benefit; there is not enough left in my benefit to cover IRMA after the Medicare tax is taken out, so I pay out of pocket.

CVS do not care, mailed us 90 day medication without our knowledge. We had already filled that prescription from Shoppers. These tablets did not help with migraine. We were surprised to receive 90 day supply of 30 tablets from CVS Do Not Care. We never had any agreement with CVS. We had never got any mail prescriptions before from CVS Do Not Care. We call them 3 times but they are not accepting these back. They say they tried to call us. If they are mailing medication they should mail a letter before that informing us this would be shipped since they were unable to talk to us over the phone. All they care is $69.32 from us. Our insurance already paid them more than $100 for this prescription. All of their company polices are to make money in the name of customer privacy.

I'm a relatively new customer of CVS Caremark's mail-order program, and after seeing all the negative reviews was a little worried about the quality of service I would receive. But I'd like to report that after three months as a customer everything has gone about as well as it could. All my prescriptions were successfully transferred over from the previous mail-order supplier, and my new meds received from CVS in a timely manner with status updates all along the way. When it came time to renew I received an e-mail and everything proceeded as smoothly as the first time. I should probably mention that my three prescriptions are all for relatively common meds, so I haven't pushed the envelope at all.

Every time I go to pick up a refill it is not ready even if they called and told me it was, they don't care! I have waited for an hour. Hate this place, worst possible service if you can even call it service.

After much waiting on hold and challenging the various staff (four different people I had to speak to) at Caremark, they agreed to give me brand name Synthroid at generic prices. In the past, they filled the Synthroid once with a generic and I called and requested it to be brand name always and they agreed and only charged generic prices. This is because my doctor says the generics are NOT good equivalents, and apparently there is substantial research to back this up.

I have been dealing with this company ever since my medicine went mail order a year ago, never had a problem until now. Their Customer Service SUCKS!!!! They give you different answers every time you have to call back about something, then never take your side, and then yell at you! When you’re just relaying the message that a different representative gave you! I’ve spent several hours daily going back and forth with this company, Just to get yelled at for being right!! No appreciation for their customers! No customer support! Not friendly at all!!!

My employer just switched insurance to CVS Caremark pharmacy. We are now required to use their crappy mail order pharmacy. They decided not to fill one of my meds because of a potential interaction despite the fact that my meds haven't changed for 15 years and I have never had a problem. My doctor is smart enough to know what to prescribe and they are barely capable of speaking English...much less handling my medical care. It has been almost a month, still no meds, and apparently they could care less. My next step is to report them to the State bureau of licensing & regulation. As an RN I can't arbitrarily withhold a patient's medication so what makes them think they have that right? Jerks!!!

Two and a half weeks ago I submitted my family's prescriptions for refill, verified and authorized the payment. Had the doctor fax all necessary authorizations the following day. 3 days later I received 1 out of 6 prescriptions. 9 days after that I called to see where my family's medication was only to be told it was on hold because it was over $200.00. I explained I was already told and agreed to the pricing. They said their multitude of sorry's and said they would overnight it.

I have had several issues with CVS Caremark. The customer service is horrible. They are rude and will not let you get a word in. The last lady I spoke with today was yelling at me on the phone. I wished the company recorded these conversations, it is shocking. On a separate note, a few weeks ago I was running out of my prescription for my hypertension. As usual I used their automated system to enter in my prescription number for refill. A few weeks later I received an antibiotic in the mail. At this point I was almost out of my blood pressure medication.

I contacted CVS regarding the price for a generic prescription of Levaquin. I was told that without insurance the price would be $655.00 for generic and the brand name a significant amount more. Of note, that same prescription was $84.53 at a local K-Mart and a comparable price at Target in Valparaiso, Indiana. There is NO justification for a commonly prescribed antibiotic to cost that much in this or any other universe. The clerk made no offer to explain the difference in pricing nor an apology for the exorbitant cost of same. How is it possible/why are they allowed to charge such ridiculous prices? What makes their prescriptions any more valuable to the everyday consumer? I will not, nor will any member of my family, buy so much as a piece of gum from CVS as a result of their unfair/likely illegal price gouging practices. SHAME ON YOU CVS.

It's pretty clear that CVS Caremark is making medical decisions about your care as a Pharmacy service. But for the Mail-Order service, phone center staff, account supervisors, and poorly managed quality control are resulting in bad medical management which increases risks with your health. Please write ghost letters for your Physician to sign and send them to the American Medical Association and to a local newspaper for editorial. American medical care is worsening not because of government funding programs but because of very very poor administrative and business processes involved with medical care that is out of the hand of your physician and most everyone else.

Caremark will not approve my refill. I have to go back to my doctor, make another appointment and get a NEW prescription; existing prescriptions are NOT transferable. Caremark said Walgreens should have informed me of this. When Walgreens enters the prescription into their system, Caremark returns a message that reads "medication not covered; customer must use mail order." I called Caremark and after hearing about my options, asked for a manager. The manager said it will take 5 days to escalate to see if they can obtain a 'one-time' allowance. I don't have the $$ to pay out of pocket.

I ordered Synvisc through them over 6 months ago. It took 2 months to get it processed. It is time to renew the prescription and I thought that since this was a renewal, the process would be smooth. Was I ever wrong. I spent 45 minutes with a rep, giving all my information and was told I would be contacted. Two weeks later, I called to check on the status and was told the order was never entered. I'm finding another way to go because I refuse to go through that crap again.

I received a 120 day prescription from my Doctor and had 30 days filled at Walgreens for 1st 3 months. Had to have it moved to CVS. After the 90 days were gone my Dr would only write 30 day until I had an appointment. CVS would not fill a 30 day script. Their over counter cost is twice Walgreens'.

Google generic vs. Brand name. Generic drugs do not need to be even chemically exact to brand. CVS, especially their highly self-touted "Specialty Pharmacy" (LOL) under all the plans being sold to the government and large companies, pushes cheap generics first, will sell brand at the agreed-upon policy price IF generic is not available, but demanding Brand when generic is available gives CVS Caremark "permission" to charge an unspecified random penalty. But, the penalty definition is not discussed in any of the company's pre-signup documentation.

Called in a refill for my Lantus insulin on Saturday 3/21/15, was told it would ship Monday. No call on Monday, called CVS Caremark for a status update. I was told that I hadn't paid for the prescription and it was on hold. I assured the rep it was paid for b/c I had supplied my credit card on Saturday. The rep finally put me on hold, came back about 3 minutes later and said "yup it was paid for, it was just hiding from me", and I was assured the insulin would be shipped Monday for a Tuesday delivery.

I have never had so MUCH TROUBLE GETTING MY MEDS than I have for the last year at CVS in SLS, UT. Every time it's a joke, not a funny one either. I feel like Caremark is cutting out what my doctor feels will be best for me and that I should just sit back and let them decide what I can and cannot take and if the amount of meds is to their liking, not the doctor's. I'M DONE. I DON'T WANT TO DO THIS ANYMORE. I DON'T WANT TO DEAL WITH THEM BUT UNLESS I ALL OF THE SUDDEN GET BETTER OR COME IN TO ENDLESS MONEY... I DON'T SEE THIS HAPPENING ANY TIME SOON. I am tired of crying every month over this.

Have been taking methotrexate (a chemotherapy drug) for rheumatoid arthritis for years. I go to local pharmacy to pick up drug and I am told they will no longer supply to me. That I have to go thru their specialty division to get this. I contact the specialty division. This has been over 2 weeks. I still do not have my drugs. No one returns your calls. They ALL lie to you and give you different excuses as to why you do not have the meds. They changed the name of the drug to make it a specialty drug.

Sent in a prescription at the beginning of February. Got a message that it shipped on February 11th. Started calling the second week of March and each time was told a different story. Representatives and supervisors were rude. Blamed it 100% on the post office. Lectured me that the medication was a controlled substance yet they had no way to track it. Was told I'd get a refund for Copay they took out of my account in February on March 19th yet surprise on March 24th there was "no record" of that request. Requested it for second time on the 24th. Absolutely horrific customer service!

If this has happened to you, please respond to this review (look for the button at the bottom of the review). Surely I can't be alone and I'm trying to gather others. I have been trying to get my medical records from CVS Caremark. They are completely violating HIPAA and California state law. They have refused to provide me with a copy. CA law says they needed to get them to me within 15 days, that has come and gone. After I sent my request, I called repeatedly and three separate reps told me that the records were in the mail.

I won't do business with either CVS or Walgreens due to them being involved in illegal drug diverting - caught & fined. They need to remove the pharmacies if they can't fill prescriptions! 1st they refuse pain medication & I was wondering when it would extend to all medications & here it is. CVS - "Health is everything", they advertise - unless you happen to get ill, then just go away and die. And they think removing cigarettes just made them peachy squeaky clean? What a joke. I feel so bad for the people whose stories I've read here. Seems they're picking on the elderly & non-wealthy the most. Thanks, DEA, FDA, NIH, WHO, anyone who is turning a blind eye.