CVS Caremark Reviews

Caremark's mail pharmacy uses deceptive and fraudulent practices in send prescriptions and and billing its customers. They claimed to request permission for sending refills, then will send refills without the permission and will bill your credit cards and medicare. When I contacted them about it they gave me a bunch of bull that they were required to immediately fill prescriptions and send them without giving me an opportunity to refuse them. Texas law and federal law recognizes the patient's right to refuse any medication or treatment at any time. Caremark does not have the legal authority to send such refills without request. They are more interested in pocketing money from their mail customers and from medicare part D than they are about obeying the law.

I like the variety of items available in the store, I like the sales available to members with their bonus bucks, it's great incentive to come back and do more shopping. Please lose the 6foot receipt.

The pharmacy took over a mom and pop pharmacy in my neighborhood. I was pleasantly surprised when the pharmacist gave me the same personalized care I received at the small neighborhood pharmacy.

They are accepted by my insurance, usually have medication in stock. I can go through the drive-through to pick up or have it delivered.

My husband's company's medical insurance uses CVS Caremark for their prescription management and fulfillment. The latest in a series of time consuming and frustrating events is that they keep switching Glucose meter brands, so I have to keep getting my Endocrinologist to write new meter and supply prescriptions and learning how to use a new meter. Further, it is not easy to change meters every 3-6 months, learn how to use a new meter, and get more supplies. Also, you lose historic data and averages by changing meters. Please have some compassion for diabetics and stop changing your mind every few months. I cannot believe that, after getting a new Accu-Chek meter in September, I just got notice that in Jan. 2021, I have to switch again!

It's been 10+ that I was using CVS. They are very courteous, and helpful. Sends periodic offers, and it's at a walkable distance for me.

It's very aggravating trying to navigate through their Phone Hell to get to speak to anyone in the pharmacy. Then they hound you with automated phone messages about refills, flu shots, etc.

Would give no star, but it made me select at least. I have been fighting with them on $300.00/month worth of medication for husband who has congenital heart disease. Although the drugs are on their formulary they are not being covered because of the package size. Rejection is that NDC is not covered but the drug. I am in a foreign country serving our military and you are telling me that because the US government gave me a 90 count bottle vs counting 90 tablets out of a 1000 count bottle you are not covering the medication.

I appreciate all that CVS does for its rewards members. Convenient stores are a bit pricey but with my rewards card I also save on products and medications too!

Our local CVS made a mistake and instead of blaming someone else they immediately fixed the problem. Even before then they were great and answered all our questions.

Pharmacy staff great. App horrible. Fills meds without asking. Not on auto refill either. I end up with meds I already have plus that is extra cost on me being I am on a fixed income.

Love the coupons I get for items in the store. My prescriptions are filled promptly and I receive an automated text when they’re ready. I’m signed up for cvs.com and order refills online. No waiting.

I like CVS products but they're overpriced. The customer loyalty plan gives exciting coupons which keeps me going back in to use the coupon for a discount on things that are marked up. Call me crazy ..

The CVS I use is all the way across town from where I live. I only use that one. I am willing to drive 10 plus miles to go to that one. My pharmacist team is so personable and helps me with EVERY TIME.

Their prices are great and they offer fantastic discounts as well. The store is clean, well stocked and the staff is always helpful. The Pharmacist is always willing to explain my medication as well.

CVS pharmacy tried to decide how much of my family's med they would fill and when. It is not the pharmacy's place to decide. They are not doctors nor qualified to be nor paid to be.

Everyone in the pharmacy in Machesney Park Il are very helpful. Pharmacist explain in detail all new medications and answer all your questions whether you are there or on the phone.

Everyone at the pharmacy is incredibly kind and helpful and the pharmacist is always patient and available to answer my questions. Also the staff recognizes me and says hello.

So I am in no way unhappy with the staff at my local CVS pharmacies, they always try their best. My complaint is that CVS locations are always understaffed.

I enjoy the perks of being a Carepass member including the 40% off coupons, the $5 per month, free shipping, and 20% off store brand. Sometimes, I don't like the way the coupons are applied.

CVS has everything my family needs and the convenience is great due to the number of stores they have. The rewards program feels like it has been overhauled and it is amazing now.

I like the convenience so that whenever I travel, I can usually find a CVS that has just about everything I need. I always find the checkers to be pleasant and helpful.

The pharmacy tech is extremely knowledgeable and explains things in great detail so I know what to expect with each new subscription.

I've been a "member" by force through my FEHB (govt. employee) insurance. I have a long term chronic genetic condition that has run through a number of drug categories over the length of it. Over the years CVS Caremark has tried to shoehorn me into treatments that have either stopped working, never worked, have had terrible side effects, or they levy 25% of the cost of the drugs that actually do work even when there is no generic equivalent. I am retired now and can't afford the medication that does work. I am watching my condition worsen slowly and steadily, each lab test getting worse. I have no idea what I am going to do. I'm not old and ready to die but Caremark doesn't care. It's all about the money for them. They are an uncaring, undeserving racket. Period.

I've been with CVS for 11 years, and I love them! Will never change! They are awesome, the pharmacy is great, and they always make you happy in everything they do!

CVS is by far my favorite Pharmacy. They make sure you know you're appreciated by giving back. Different sales going on all the time, 1 brand of vitamin or another is usually buy 1 get 1 free. Staying.

This is my favorite pharmacy for several reasons. I love the rewards program. It's so easy to use and they send me reminders for unused coupons and they also have the best sales.

Always professional. Knowledge. Answers questions. Knows products. Pharmacy being open 7 days a week. Hours great. Friendly and helpful. Been with them for years.

I am required to use CVS by my insurance. They do a decent job however I have been on their shingles shot list for months with no response.

Staff is very attentive. Always do what they say they're going to do. Only frustration is long times on hold when calling and they could also use more Staff so in-store lines and drive-thru go more quickly.

I have a CVS by me. I always find good deals in the Sunday papers. When I get to the store I always find great finds to add to my list. My store even has some clothes. A friend told me her store does.

We use CVS for all pharmacy purchases. They are quick and knowledgeable. I like the option of grouping your ongoing scripts for one pick up.

It is a clean and organize space the product area and the easy way to getting help for sales person and they get my prescription fast.

I like that I can set up my prescriptions on auto-refill so I don't have to remember to refill them every month. And the fact that filling prescriptions can earn me ExtraCare rewards is even better!

Prices are about normal. Stores are clean always. Deals and good store coupons can save a lot of money. Staff and pharmacist very good.

Most pharmacies are too busy to give you any personalized service so when I joined CVS I was pleasantly surprised to find I could talk to the pharmacist get intelligent answers.

CVS takes great care of me. The pharmacy knows me by name. My scripts are so easy to manage as I get reminders when they are due so I don't forget them. They also keep me up on my immunization.

The pharmacists are knowledgeable, they take the time to discuss the procedures for taking the prescription, and the pricing is relatively very low.

My CVS is hit or miss. Sometimes quick service, sometimes long lines. I've also had an issue where a common medication was out of stock, it didn't come in when scheduled, and no one was able to provide.

CVS states you can add items to your order when you have a prescription filled and check out only once. There will be no shipping even if your product order is less than $35. This only worked once.

The first impression of my CVS is the litter that surrounds it, largely composed of decades of cigarette butts. Once you arrive at the pharmacy counter your wait begins. The staff are always stressed.

I moved over a year ago and my prescriptions were transferred without issue. Also, when I go to the drive thru to pick up the wait time is very short.

CVS is amazing! They are always helpful and very knowledgeable. They have been great with safety and social distancing measures and I appreciate that.

CVS is wonderful in my opinion, they keep a better track of my refills than I do. I hardly have long wait when visiting the pharmacy. The customer service by the pharmacy techs are good.

CVS Pharmacy is a 4 star business. Competitive pricing on prescriptions, timely refills, and a quick call to my physician when a new prescription is needed. My only negative is the constant robocalls.

They take the time to call to remind me to refill my prescriptions and to pick them up. They will take the time to ask if I need instructions.

Usually very good. Some confusion between doctor ordering brand then discontinuing brand. Usually prompt. We use mail order too. Short wait times and good service.

We have a CVS local in our area and I had to opted out with my healthcare provider because there were times that there wasn't a pharmacist to dispense the prescription.

The pharmacy is close to home and has a drive-thru option. Pharmacist people are consistently the same and know me. There are constant coupons and discounts.

I have been using CVS pharmacies for years. Convenient and the techs are always helpful. They are quick and professional. They explain the dosage and the side effects. Open 24 hours.

I have utilized CVS for a number of years. And now I use them for my grandchildren. It’s my hometown pharmacy, and there are still a few of the original pharmacy techs still there! Love my CVS!

The pharmacists are very helpful. I visit several locations and they are all knowledgeable and help! They explain interactions among current medications.

This pharmacy is excellent about letting me know in advance when my refills are due and will handle them automatically And get new meds added to the same refill schedule.

Long lines and slow service. Unpleasant and non helpful staff. Patients are treated as a nuisance rather than valued customers. Short or understaffed. Doesn’t seem to care about patients.

I feel that CVS is a great pharmacy as they refill my prescriptions automatically, call my doctors for refills, watch for interactions and mail my prescriptions to me so I don't have to go in person.

We get our annual flu shots, shingles shots, pneumonia shots at our CVS pharmacy. The people are friendly & very helpful. The stores are clean, well stocked & have helpful employees.

They take forever to answer the phone and they don't even provide a restroom for their customers! They hide behind Covid-19 to not provide follow through on something as simple as providing a restroom.

CVS does not have enough pharmacist on duty. The customer service folks for their pharmacy benefit plans are not pleasant to speak with and the wait is too long on the phone.

I have difficulty processing refills when a new RX is needed. My doctor has sent Rx that they cannot find and they never are able to contact my Dr.

My veteran sister and I were at CVS today to get our flu shots. Pharmacy said they weren't giving veterans shots today with no explanation.

It is not only the availability of items and services but the courteous and professional staff that ensure your requests and needs are met!

We use the CVS in Target on Fairview Rd., Simpsonville, SC. We have been using them since CVS took over the Target pharmacy. it is always a pleasure to work with them. Very nice & kind.

The pharmacist takes the time to address your concerns and often times makes recommendations that are quite beneficial to the patient.

The store is not well organized and the prices are laughable. I always feel crowded in the store because they try to squeeze too much in and the isles are tiny. The staff acts like they don't care.

Prescriptions can be refilled by phone or by their web site which gives you options of when to pick them up. They have their own discount program on many generic medications.

I have CVS pharmacy to be helpful, techs are patient in explaining medications or insurance issues, good customer service. Store is clean and well-stocked.

To some point CVS is not bad but every other month I have big problems getting refills and is not my health plan and the fact that I am a number and not a person.

I am a very pleased, immensely satisfied customer of CVS pharmacy. I am always treated with the utmost respect and courtesy anytime I visit the store.

They are close to my house and mostly, carry what I need. I get most of my meds here but they are always running out of one of my meds so I get it at another pharmacy.

I really appreciate them all. How they text or call to tell me that my prescription is ready. When I go to pick up my prescription the pharmacy always ask me if I need any information.

I like the store products but prices are very high. They try to fill prescriptions that I have told them 5 times to stop filling. Mistakes are made because the pharmacists are overworked.

The pharmacy is excellent. Love the sales and discounts that provides. Gives a customer lots of way to make an easy and affordable purchase with outstanding brands.

CVS here in Leesburg, FL, is a great place, not only to get your RXs filled, but to shop for a variety of other "things" you need, saving you a second trip!!

The majority of the time their service is subpar. Expect for a few wonderful staff members behind the counter. Grecia and Kevin are great. The others could use some customer service techniques.

Have dealt w/ CVS for over 20 years, great pharmacists, greet me by my name, experts in dealing w/ refills & contacting drs. for refills.

They NEVER have common prescriptions in stock that my doctor orders. On top of that, their "promise date" means nothing: they usually still don't have it in stock. Delays my medical treatment.

I recently moved due to my declining health and I've got to say how happy I am with CVS of Mifflinburg, PA. Their website is very easy and secure to use. This gone above and beyond transferring my meds.

CVS has a great rewards program. I have saved a lot of money using the card. CVS is always clean, stocked and the associates are friendly and always helpful..

They have great records of my prescriptions. They are very concerned that I understand how to take the prescription safely. When they call to pick up, the prescription is ready. Every couple of weeks.

I couldn't be more pleased with a pharmacy. CVS always offers me a pleasant experience, their staff is personable and helpful, and I trust them to get it right or make it right in every interaction.

My local CVS always has the products I use & need. Prices are very good!! The staff is always polite & extremely helpful. They observe social distance!

I find that the prices at CVS are higher than other stores, such as Target and Walmart. I try to make any purchases when I have a discount coupon or when the item is on sale.

The employees in the Longs/CVS that is inside Target in Hilo, Hawaii know me and watch out for me, besides that I like shopping at Target so no problem waiting for a prescription to be filled.

I've never had issues with a pharmacy filling my prescriptions until I started using CVS pharmacy. Granted, my trouble started when the FDA labeled ** as a class two controlled substance. But my

At my CVS, it's like visiting My CVS is like a good friend. They don't mind researching for an answer. I always feel important. Thanks CVS for caring about me, it really shows!

CVS is always well stocked. I can pick up a few extras while picking up my prescriptions. With the pandemic, I have relied on CVS to deliver my prescriptions to my home.

I really like shopping at CVS because of their coupons. I get a new batch every week and save a lot of money by using them. I'd save a lot more than I do if I weren't a guy. I don't use cosmetics!

CVS has kind helpful employees. They notify me when refills are needed and when they are ready. They also offer a delivery service. The store is always neat and clean and shelves are stocked.

Mostly due to the pandemic they have been out of the stuff they normally stock. But even before and continuing even now their sales flyers do not seem to match the actual sales or things are mislabeled.

The pharmacy staff are always very helpful and informative about pretty much anything you ask or need about your medical needs. I appreciate that they pay attention to drug interactions.

I had my flu shot at CVS in NY a month ago. The pharmacist was pleasant and professional. No waiting and a great price too. Also, the non-pharmacy area at CVS has great deals if the items are on sale.

I like the new feature of being able to pay before getting to the store. Once they text to say it’s ready, I go into the app and submit payment. Makes the wait much shorter.

CVS has been a reliable source of prescriptions for our family for nearly 30 years. Its specials, sale prices and EXTRA BUCKS make it our favorite by far.

It was a change medication, the pharmacist he took his time to explain best time to take the medication and if I had any concerns after the first dose to call them and they would get ahold of my doctor.

My CVS Pharmacy addresses all my pharmaceutical needs. They are very friendly and knowledgeable. They do a great job filling my prescriptions and making sure that nothing I'm allergic to gets filled.

Well stocked pharmacy with knowledgeable staff. Always available to answer questions about prescriptions or handle problems with insurance! Very personal attention each visit!

My wife and I were out of town and out of state. Particular things happen and we could not get her medication. With the CVS in Daphne Alabama work with us and our doctors to get her medication.

CVS is a great pharmacy. Most of the chains really try to meet the customer's needs. Admittedly some chains fail miserably; not many. It is easy to get refills from different locations.

CVS Caremark is an awesome online pharmacy. Their website just works. My providers easily place my med orders, and I easily receive them at home. Refills are equally easy. Class act.

Our local CVS provides exceptional service on every visit. The staff is proactive in resolving concerns and find ways for us to save on our prescriptions.

Location is key and responsiveness of the drug refill are the two most important items. The store itself has high prices, but the pharmacy staff are competent and responsive.

Our local store is relatively new, very clean, well laid out. Have gotten most of our flu shots there. It has a great liquor portion, but things are pretty pricey. Love their seasonal stuff!

Honestly, I go to CVS for household and personal products. Their coupon program really helps on saving money. And, the huge bonus, CVS products are Cruelty-Free! And they work fantastic!!

I had two bad exp. Pharmacist overstepping boundaries calling Dentist saying I was on ** and I was NOT. Questioning my migraine dosage I have been on for 10 years. Tried to reduce it.

My pharmacist is the best! Always helpful and informative. Everyone at my CVS in Mineola Texas is friendly and always willing to help with questions or helpful in finding the items I need.

I stay with CVS cause it's where I've always gone and try to keep my files together. Their prices seem to be higher on prescriptions even when using a discount service like "GoodRx".

Nearby and convenient. Can find most items most of the time but many shelves are not stocked and empty due before COVID and not any better now during COVID.

The CVS pharmacy is great. We use a lot of medications, and CVS helps us coordinate and schedule all of our meds in groups and dates of renewal. We get text of reminders to refill and call the MD.

Nice place to shop. You can find everything even milk and all kind of make up, chips and soda, not a typical pharmacy. The cashiers are always friendly.

Good service at the pharmacy. Prices are too high on most merchandise but now and then they have a good sale. Unfortunately their coupons have too short of a date - must use by date stated.

CVS is always on top of my refills. They text if I want something refilled and they contact the doctor. I then receive a text as soon as it is ready! CVS is just the greatest!!

Whenever I need a refill they contact my Dr. for me and fill my prescription very quickly. They help me save money on my meds as well. They are very good at delivering my meds quickly as well.

I enjoy the extended hours and friendly staff that serve at these locations. When I call there is someone always ready to help me and make my trip to the pharmacy enjoyable.

Once your prescription is in they give you reminders to refill. Online they allow you to remove old prescriptions or remove reminders. They also have other services available such as flu shots, vacci

I like shopping at CVS and the pluses of being a regular customer. The rewards for purchases of these I use regularly and getting my prescriptions there result in a lot of savings.

Not all CVS pharmacies are alike, I have used many CVS locations in my area, my favorite one is in Fletcher NC where the staff is 100% customer oriented.

Cvs is always busy and long line to Wait for the prescriptions. Also they need more staff to assist to call doctors and so on. I wish there is more options.

I like CVS pharmacy, except for a couple of things. They need to hire some cashiers, the Pharmacist has to fill prescriptions and run to the drive through window and work the cash registers.

We have been using CVS for a few years as a result of our independent pharmacy closing and transferring all records to CVS. CVS fills prescriptions automatically whether you want them or not. Annoying.

CVS is my favorite pharmacy store because they always have the sale items they advertise, their prices are good, and they have good coupons. Because I shop there often, I receive 40 and 30 percent off.

The pharmacy is located in a plaza that is being renovated. The pharmacy staff are always courteous going out of their way to help the customers even mailing prescriptions to the customers' home.

They have knowledgeable people working on the pharmacy which build confidence in the people who shop there. They always have what I need.

CVS always has in stock what is needed. They text when the prescription is ready for pickup. They will help find a needed discount to help with cost. Once the CVS pharmacist even paid for one.

CVS is everywhere I shop. The pharmacy has a good app that texts me when my prescriptions are ready. I can book my annual flu shot with them. They keep my shot records up to date.

It has an enrollable refill program. Whenever your prescription is upon refill, it will refill the prescription and sends me phone message telling me which prescription is refilled if enrolled.

Overall prescription service is good. But I have to discontinue taking a medication because CVS changed the deductible policy and I could not afford to pay $400 a month for the medication.

I like this pharmacy because I can use the drive up. Their staff is very knowledgeable and their pricing is reasonable. I would recommend them to anyone looking to save money and get in and out quickly.

The pharmacy is efficient. The first time I ordered they asked if I would like a 3 month supply on the refill the following month. They auto filled my Rx the following month and sent a text for pickup.

I’m not a fan of CVS but because of my insurance I have to go there. They are almost always short staffed and it seems like every couple of months there is a new pharmacist.

I love the CVS extra bucks program... It often prompts me to buy stuff I don't need because the price is right. The staff at my local cvs are friendly and helpful and it makes the process great.

This pharmacy is impossible to get ahold of on the phone, they never answer, so that you have to physically go in to the pharmacy if you have any questions about your prescriptions.

I want my pharmacy experience to be fast and simple. CVS fits the bill. I wouldn't say the customer service experience goes above and beyond, but they fill prescriptions quickly.

CVS CAREMARK is a great mail-order pharmacy that delivers a 90 day prescription fast and if you use the auto refill you will always have the correct amount on hand. Great delivery at a great price.

Since my mom and pop pharmacy closed, I thought I would receive horrible corporate type service. However, as it turns out CVS took over my account and I've been pleased with their service.

Employees are always unhappy and robotic.. They're frequently out of my specific medication and have to substitute another in its place. My health insurance makes me go there so I do..

The drive thru lets me get over the counter meds without having to go inside. I really appreciate that as I am very worried about Covid.

I would give CVS a higher rating if the prices were lower and the pharmacy was able to get a prescription right and ready the first time around. It seems as if every month they mess up a prescription.

The CVS is close to where I live. Prescriptions are in stock and able to get in and out in a timely fashion. Have more luck here than other pharmacies.

They have been my mail-order pharmacy for many years now and I am completely satisfied. They save much time and effort, as well as trips to an actual pharmacy.

The Pharmacy service online is fantastic. It provides me with a list of all my medications and automatically refills them. They are delivered in a timely fashion. I am very pleased with this service.

My prescriptions have always been accurate, without exception. Pharmaceutical department has always been accommodating and have always followed up on all my requests.

Love the selections of many products but mostly their coupon program is awesome and free dollars... What? Who gives You free anything anymore? CVS.

Always helpful, very efficient and timely. The pharmacist are will to take their time explaining the medication you were prescribed. The prices on the Store shelves are very reasonable.

CVS has been easy to order and pick up prescriptions. Their service has been prompt. Ordering is easy and pick up is available late at some locations. Coupons are frequently available too.

CVS has been lacking in the pharmacy department, not filling medications on time, checking insurance info and I go without medication for a full month.

Service is excellent. Delivery service is available if I can not pick up in person. Coupons are provided for necessities other than prescriptions which helps with costs. Pharmacists are helpful.

They have the best, the most helpful and the most responsive pharmacist. You can always trust them. They even help with over the counter meds. They give the best shots I have ever taken.

I wish that there were more locations and drive through locations but the pricing is fair and there is always good customer service.

It's close by where I live, within walking distance. They have great prices and very helpful deals like every so often they have a 40% off one item bought in store or online.

We are a military combat veteran and the VA said that CVS and other pharmacies would provide a flu shot for free. We went to CVS and received our flu shot without any issues.