CVS Caremark Reviews

Wish I could give a 0 star review.. And Usually I try my best to see the good in anything.. But Holly Macaroni!! Won't lie, their customer service staff is very courteous and they sound as if they do want to help you. But I think the company as a whole SUCKS! I don't understand how they can give you a prescription for 2 months in a row and then tell you - you need prior authorization on said prescription?!?! And if you use their website what you see and what they see is NOT the same! And forget talking to a CVS Caremark service rep and a Local CVS pharmacy rep... is as if you are speaking 3 different languages... Very frustrating!!

The bottom of the barrel--a company with no conscience. They care only about their short-term profits, not about the health or longevity of their customers. How do they sleep at night? I guess at least they can buy expensive beds with the money that stuffs their pockets rather than going to the sick people who need it.

So tired of unnecessary prior authentications. I have a chronic mental health condition that requires a cheap, generic medication to treat. Yet, CVS requires me to go through annual prior authentications for the same medication (no dosage changes) that I will be taking for the rest of my life. In the meantime, I get to spend days waiting for CVS Caremark to review the same medication I’ve been taking for years, and will continue to take for years, before it can be filled. I’d say they should be ashamed, but I know they’re incapable of that emotion. Gross.

Was told by customer service rep to pay out of pocket for Rx and pre approval will date back 30 days and I will be reimbursed minus my $15 copay. Paid almost $300 for Rx and CVS Caremark only gave me a check for $87 and said “we only refund the contracted price”. I am just writing this so others can know beforehand that is what CVS Caremark is trying to pull. They don’t honor the words spoken by the people they hire but somehow that's the consumer's fault. They also type up in black and white that if you pay out of pocket for an Rx awaiting prior approval that you will be reimbursed. (Doesn’t say anything about only reimbursing you for the contracted Rx price.) CVS Caremark managed by my BCBS FEP basic option is the worst. Accountability means nothing to them! Well until now!

I can't even find a rating to give Caremark due to the horrible customer service experience I encountered trying to get my Omnipod refill for the past 3-weeks. I'm a type 1 diabetic and insulin dependent and have been going through the ringer with Caremark and the red tape involved with their inability to file a claim for refills. I was just told my refill claim has been denied again for the third time. I will be notifying the State of Hawaii of this horrible experience with Caremark being we come under their medical plan and hope they can help improve their system. I don't like dealing with them. They are HORRIBLE to deal with and don't have any consideration for the patient's care. DO NOT USE THEM!!

This company forces you to use THEIR pharmacies. I've been with my pharmacy for many years, love the service there, and they have amazing communication and 99% of the time have my meds in stock or maybe a day wait. The pharmacy they are forcing me to use not only did not have my meds in stock, but they said they haven't in months and did not know when they would!! So you're going to force me away from my pharmacy that has my meds in stock, to go to one that doesn't have them and doesn't even know when they will in the future?? Unacceptable!!!!! And they refuse to even give me that option if their pharmacies can't provide the service needed.

Awful service and always looking for ways to discourage you from coverage. Worst insurance my company ever pawned on us.

I am shocked that I am writing a glowing review of Caremark but I have to call out one of their senior customer care specialists: Teresa **. She went over and beyond what I typically see at Caremark. She is super smart, savvy, kind, caring and dedicated, and got my medication by guiding my doctor's office in the process, approved. I hope Caremark appreciates her!

I have an Aetna Medicare Advantage plan. and have for 3 plus years. I am some serious expensive medications some for Epilepsy. CVS Caremark plays games and holding back my most serious medication because there are only excuses of "running out" and needing an override because it's a higher dose than the plan. This was all hashed out before I accepted the plan. They left me with none which could have been overnight or even a small supply to hold me over and argue later. 10 days after renewing they are sending it USPS! Way too late! HORRIBLE Customer Service and Medically Negligent staff!

First time using them and it has been an unpleasant experience. They substituted a medication that is not acceptable to me and I spent over an hour on the phone only to have it perhaps resolved. They need to check with my doctor regarding the prescription she wrote. This is ABSURD. The being put on hold multiple times, having my doctor blamed for the issue, and wasting so much time was beyond frustrating. I am seeking another pharmacy solution as this one is quite difficult to work with.

I have been extremely disappointed with my experience with CVS Caremark. They recently denied coverage for medication my healthcare provider prescribed for the flu, despite my provider determining it was medically necessary. Unfortunately, this is not the first time I have experienced delays or denials for medications that my providers believed were appropriate for my care. It often feels like cost savings are being prioritized over patient health. Patients and healthcare providers should be able to make treatment decisions together without unnecessary barriers from an insurance pharmacy benefit manager.

If I could give lower than 1 star, I would. The lack of care for the patient is disgusting. They tell your doctor how to doctor when they dont want to cover the prescription. They tell them to consider something else that's within their parameters with NO alternatives given.

Horrible customer service, they don’t care about people. They care about profits. Medications I’ve never had issues with are being limited, denied etc. Complete crooks, CVS should be ashamed.

New this year to CVS Caremark via company insurance plan. Renewal of 2 medications for wife has been a nightmare. Our medical provider sent numerous prescription orders for each med to Caremark, each time met with delays and cancellations - with result that we ran out of both meds before finally, on third attempt by our medical provider, successfully getting these prescriptions refilled. Information provided by Caremark app was useless, and information provided by real person(s) at Caremark disagreed on number of issues from what my provider told me. Don't recommend CVS Caremark.

Our insurance recently changed to CVS Caremark and all of my medications are being denied that I have been taking for years. They are so hard to work with and I get a different answers each time I call.

This has been the worst prescription plan my employer has ever had. They require a pre-auth for everything and after the provider takes the time to fill out the auth, they still deny. They know providers don't have time to appeal, and most won't. They should not have to. But CVS probably is counting on that. I'm so tired of health not mattering and it all being about who can make the most money off people, while disregarding their health. And all they say is Read the formulary or whatever if you ask why your prescription is denied. I've tried several other medications, and the one that actually works now I can't take, and I'm struggling. Not happy with my employer's choice. I can see why they were probably cheaper than the others.

This insurance is a joke! I have had to call multiple times to get things covered, and to get my son's inhaler improved for 30 days versus the 90 days because they don't make it for that many days. I was on the phone for 45 min. and the representative just took me in circles, and for the life of me, I could not explain it any other way. I'm still not sure we resolved the situation. This insurance has been nothing but frustrating.

I’ve been contacting Caremark for 3 weeks and have spoken to numerous representatives and have been told at least 5 different things concerning the need of a PA, Prior Authorization form my doctor about Farxiga. One representative said I didn’t need one, another told me they haven’t received the PA from my doctor, another told me they received it on 7/9/2026 and I should be receiving the medicine on 7/20/2026, I then received a text stating that it was canceled due to not receiving the PA. I contacted representatives via computer and by phone. I also asked each representative about notes that should have been taken concerning each prior call. I asked to speak to a supervisor and I was placed on hold twice and no one ever answered. Terrible customer service, the representative were ill prepared to answer questions correctly and constantly. I wish I could upload prior contact via from different representatives that responded on-line.

Worst experience.. I went to ER with an infection and they denied my oral antibiotics the ER doctor sent in because they needed a prior authorization. So I had to pay full price!! They prioritize profit over lives!

I had Express Scripts for decades and never had a problem. I’ve had CVS Caremark for about a year and it is a nightmare. Like bring you to tears nightmare. Their system won’t accept prescriptions for two days. By then my hard to get prescription is no longer in stock. Their system only allows for the manufacturer your previous subscriptions were filled under.

It took over an hour to find out if 2 compounded medications were covered or eligible for reimbursment. I spoke to 3 different representatives, hanging up on the second one who kept me on hold for 15 minutes and then asks a totally unrelated question. The representatives did not even know what a compounded medication was. Finally the third representative contacted a supervisor and I spoke with her after a 10 minute wait. I do not know if she even understood what I was calling about!! I rate CVS also a one because of poor staff assistance.

They were always pretty bad, but now they are redefining just how bad an specialty pharmacy can be. My latest interaction was for a hemophilia medication that I am in urgent need of. Was told it would arrive today, when it didn't I called. They were holding the order over a copay that they never mentioned and that I have copay assistance for. This is not just bad, it borders on criminal incompetence.

I cannot rate Caremark low enough. In the past six months, I have spent hours on the phone trying to get my prescriptions filled. They are totally incompetent.

I cannot recommend CVS Caremark based on my family's experience. My son has epilepsy and depends on Ethosuximide every day to prevent seizures. For more than a year, we successfully filled his prescription through Amazon Pharmacy without any issues. Then CVS Caremark suddenly denied his refill because of its maintenance pharmacy policy, requiring us to use a pharmacy within its preferred maintenance network.

They deny most weight loss medications. I was on mounjaro for 2 years then they denied it because it did what it was supposed to do by lowering my A1C. Rather than keeping me on it to keep it that way they said no your A1C is good now so no more medication. Bloodwork since them denying the meds the A1C is going back up. Total non Healthcare company. That's why they keep losing lawsuits.

Horrible....Why my company chose this place to handle our prescriptions is beyond me. I just needed to switch pharmacies since I moved. I spoke to "Sam" on the phone....He had no clue what I was asking and English obviously wasn't his first language. I ended up hanging up after 15 minutes of him asking each question at least twice. I'll just pay the out of pocket price at this point!

Awful service. Was just trying to keep on my medications once we had to switch insurance and they have been impossible to deal with the entire time.

This is a scam company. I was denied of my medication that I was taken for two years. Their approved list of coverage, it makes me pay 1300. Needless to say that my blood work is a havoc now and I feel terrible. I hope that CVS CAREMARK will ceased to exist on the market.

00000000s across the board!! CVS Caremark is a money racket!!! Pathetic coverage denied. Zepbound the only thing helping me get my life in order!!!

If I could give it 0 stars I would. I’ve been on a medication for over a year works great and cannot just stop this medication cold turkey. Company swapped to CVS care now my medication is denied, doctors appealed numerous times all denials can’t get anyone with CVS care on the phone who can tell me why. Most of the time they wind up hanging up on me or being disconnected. Horrible coverage and service. Will likely quit my job and find another company just because the prescription service that is how bad CVS Caremark is.

I feel so sorry for the customer service reps at this company. They have to deal with clients after they spend an hour trying to navigate, and getting the run around from, Caremark's phone system. Once you get through to a human, they have to transfer you to another phone system. It seems their strategy is to wear us down so we give up. And they say they care about their customers and our health is their priority. Clearly there is a disconnect between the folks who manage their marketing and the folks who run their business. CAREMARK SUCKS.

Would give 0 stars if I could. My son went there for an annual physical and TB test for his medically related grad school program. Our insurance covers an annual physical. The clinician could not get the computer to take the visit as an insurance billed physical, so she coded it as self pay and charged him for it. I appealed the decision. After spending almost 90 minutes with them on the phone, they refuse to change the billing code and file the visit with my insurance company. Never going there again.

CVS Caremark mail order service. Due to their bad policies, I ran out of a needed medication.

Love CVS! Stores are clean and store representatives are always helpful and polite!!

Horrible service! My doctor sent my prescription and they cancel the order due to not having the item on hand. I went and got it from my local CVS just for them to decide to sent it weeks later when I didn’t need it. I called and ask for the shipment to be cancel and was told to wait until I receive it to call back. When I didn’t they told me I didn’t have a valid reason to return it and here I am stuck with something I no longer need. Horrible business and service if you ask me! Every agents kept saying I don’t know what to do or I don’t know how to handle this and that! Will never process anything through them!

The only way to categorize this company is that is a criminal enterprise. They sign sweetheart deal with specific manufacturers and play it off with “we find this medication works better….” No it doesn’t - It’s a money grab. It’s a for profit publicly traded company. I’m in the middle of trying to get a pre approval for a medication for almost a month now with no end in sight.

Too bad cannot give a 0 star, they deny your medication to make you pay the full price. Just go there because is the only place insurance let me get my medications. I have a serious glaucoma and if I use generic I can go blind. But they don’t care, they just want to make money.

My employer's health insurance mandates that I get prescription medications from CVS Caremark and an injectable from CVS Specialty. Every single prescription, every single month I have to make multiple calls and be aggressive to get my medications. I have chronic lung conditions and most of my medication is to help me breathe. I am constantly told to tell my prescriber to contact CVS for various things, including whether I should take a specific medication. My providers all know me and my health. CVS does not.

CVS Caremark, the pharmacy provider for my insurance company, made it nearly impossible to fill my son’s ADHD medication for almost two months. My son has taken the same medication for years. Before enrolling in my insurance plan, I verified that the prescription was covered. During the first month of coverage, we were able to fill it at a local pharmacy without any issue. But when it came time for a refill, everything fell apart.

Horrible. They’re taking money from slick deals that with big companies and just providing NOTHING!