CVS Caremark Reviews

They deny most weight loss medications. I was on mounjaro for 2 years then they denied it because it did what it was supposed to do by lowering my A1C. Rather than keeping me on it to keep it that way they said no your A1C is good now so no more medication. Bloodwork since them denying the meds the A1C is going back up. Total non Healthcare company. That's why they keep losing lawsuits.

Horrible....Why my company chose this place to handle our prescriptions is beyond me. I just needed to switch pharmacies since I moved. I spoke to "Sam" on the phone....He had no clue what I was asking and English obviously wasn't his first language. I ended up hanging up after 15 minutes of him asking each question at least twice. I'll just pay the out of pocket price at this point!

Awful service. Was just trying to keep on my medications once we had to switch insurance and they have been impossible to deal with the entire time.

This is a scam company. I was denied of my medication that I was taken for two years. Their approved list of coverage, it makes me pay 1300. Needless to say that my blood work is a havoc now and I feel terrible. I hope that CVS CAREMARK will ceased to exist on the market.

00000000s across the board!! CVS Caremark is a money racket!!! Pathetic coverage denied. Zepbound the only thing helping me get my life in order!!!

If I could give it 0 stars I would. I’ve been on a medication for over a year works great and cannot just stop this medication cold turkey. Company swapped to CVS care now my medication is denied, doctors appealed numerous times all denials can’t get anyone with CVS care on the phone who can tell me why. Most of the time they wind up hanging up on me or being disconnected. Horrible coverage and service. Will likely quit my job and find another company just because the prescription service that is how bad CVS Caremark is.

I feel so sorry for the customer service reps at this company. They have to deal with clients after they spend an hour trying to navigate, and getting the run around from, Caremark's phone system. Once you get through to a human, they have to transfer you to another phone system. It seems their strategy is to wear us down so we give up. And they say they care about their customers and our health is their priority. Clearly there is a disconnect between the folks who manage their marketing and the folks who run their business. CAREMARK SUCKS.

Would give 0 stars if I could. My son went there for an annual physical and TB test for his medically related grad school program. Our insurance covers an annual physical. The clinician could not get the computer to take the visit as an insurance billed physical, so she coded it as self pay and charged him for it. I appealed the decision. After spending almost 90 minutes with them on the phone, they refuse to change the billing code and file the visit with my insurance company. Never going there again.

CVS Caremark mail order service. Due to their bad policies, I ran out of a needed medication.

Love CVS! Stores are clean and store representatives are always helpful and polite!!