CVS Caremark

I'm not going to bore you with all the details, but dealing with these people is painful. They say they will do something and they don't, so you call back and go through the whole thing again. I have tried for 2 years to get a new Dr added as a provider as I have moved across the country and they still send refill requests to the wrong Dr. Now they tell me I have to go in person to a CVS pharmacy to get this sorted out, the only problem is the closest CVS pharmacy is 130 miles away. Needless to say I have had enough and will transfer everything to Amazon and see how that goes.

Spent days on the phone trying to get my daughter's meds transferred to mail order for convenience and save money. Also tried to get my prescription transferred. NIGHTMARE!! I literally had a panic attack while on the phone with them! Their system is BROKEN and needs a complete fix!! From top to bottom!! The never ending loop to get to customer service rep. They can't help you so you go to the next level - which incurs a 20-30 minute hold. They try but eventually can't help you so another long hold waiting for the next level of authority. And that's if you're lucky enough not to have your call dropped, in which case, you start all over again.

Everything that I am about to write is literal, hyperbole is not necessary when reviewing CVS/CareMark. This is the most incompetent organization I’ve ever dealt with. They have one job, dispense medication, and they cannot even do that correctly. Lapses in meds are the norm. I have gone up to a week or more waiting for, and suffering the consequences and the withdrawal that come when I stop my meds abruptly.

I asked for a vacation override for the 5 meds I take. 4 were approved. The customer care phone number connects one to an apologetic strongly accented phone operator that has no ability to speak with a supervisor, they just chat with the "Wizard of Oz" via texting. No names for the wizard, only "Dedicated Senior Team". No names, no responsibility! No returned calls! 'But always a kind apology at the next call...

Both of my doctors have had difficulty ordering my prescriptions from Caremark. I have been trying to transfer one prescription unsuccessfully for 6+ weeks. I keep calling and having the same problem over and over again with no resolution.

What I really can’t understand is while utilizing the smartphone app, the prescription you’re refilling won’t show the days of supply? Why doesn’t CVS include such simple expected patient/consumer information? It would make sense to me. I think that the U.S. is in serious trouble. I’m speaking of these things and the healthcare industry or poorer ratings compared to many other countries. We’re not on top and haven’t been for quite some time. I’m concerned.

I would like to start by saying that I am an experienced RN. I have worked with many pharmacies over the years. I have a prescription myself that my insurance requires to be filled with CVS Caremark Speciality. For this reason, I transferred my two other prescriptions to CVS Caremark as well. This is the most complicated pharmacy I have ever used. I have spoken to several staff at CVS Caremark over the past 4 months and I get a different answer from each person I speak with. I ordered my medication online 2 weeks ago and now that I’m almost out, it is still not here.

I have a patient who now has this horrible pharmacy. There have been so many issues. First, it takes forever to get someone on the phone. Afterwards, they aren't knowledgeable at all about prescriptions. If you tell them a generic name they don't know what the trade name is and vice versa. I have gotten so many rude people on the phone and have been hung up on a few times. I have learned to get their name if they even give you the right one. I've even refilled a few of his prescriptions and then they never came! These are diabetic meds and seizure meds! I called back when they never arrived only to be told I never ordered them when I know I did. So, I had to order them all over again and wait. I would not recommend Caremark to anyone!

I've had diabetes for some years now, and it's getting near impossible to get my meds at a price I can afford. I'm always told getting my required diabetic meds is easy....FOR WHOM?? Not for ME! Prices have been skyrocketing so bad, my basic bills are now larger than my paychecks! This leaves me out of luck for my meds. I called my health insurance who said to call my Rx insurance, which is Caremark. Caremark told me "we don't do that". Which means they DO NOT help customers in need, to find the drugs they need at a price they can afford.

1st, they could not transfer all my refillable Rx from Optum Rx when I switched insurance carriers (today I was told they could) and I tried 3 times. My doctor had to fax all my Rx to them on 1/1/23. They immediately informed they would ship all of them. I had to tell them to put them on hold till I ordered. When I tried to pay a copay, they put it against my quarterly premium which was 2 months away and kept dunning me even after I spoke to them and wrote the CEO. Today, I am informed they can see Rx for me on their website that do not show up their website for my account on my computer. Bad management. I will not use them next year. I will go back to Optum Rx. A few $ more but worth it.