CVS Caremark Reviews
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I'm not going to bore you with all the details, but dealing with these people is painful. They say they will do something and they don't, so you call back and go through the whole thing again. I have tried for 2 years to get a new Dr added as a provider as I have moved across the country and they still send refill requests to the wrong Dr. Now they tell me I have to go in person to a CVS pharmacy to get this sorted out, the only problem is the closest CVS pharmacy is 130 miles away. Needless to say I have had enough and will transfer everything to Amazon and see how that goes.
Spent days on the phone trying to get my daughter's meds transferred to mail order for convenience and save money. Also tried to get my prescription transferred. NIGHTMARE!! I literally had a panic attack while on the phone with them! Their system is BROKEN and needs a complete fix!! From top to bottom!! The never ending loop to get to customer service rep. They can't help you so you go to the next level - which incurs a 20-30 minute hold. They try but eventually can't help you so another long hold waiting for the next level of authority. And that's if you're lucky enough not to have your call dropped, in which case, you start all over again.
The red tape and nonsense of their pharmacists is overkill!! After talking to MY neighborhood Walmart pharmacist who I have dealt with for years, I'm now talking to a faceless person on the phone who has no clue who I am and will most likely never speak to me again due to call centers (high turnover as well as your just another person in line fit the next AVAILABLE AGENT). They waste my dr time having to get the prescription re-prescribed all over again instead of accepting the transfer from my Walmart pharmacist.
There is a rainbow to my story however. After 3 days trying to get my prescription from them, my nurse took me in on her lunch hour, had dr review and give an alternate source for my expensive medication through a local pharmacy that buys directly from manufacturer!! I went from paying $365 for 3 months down to $135!!! So do your homework!! There are cheaper alternatives with amazing customer service!! Don't get sucked into this monstrous monopoly!!
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Everything that I am about to write is literal, hyperbole is not necessary when reviewing CVS/CareMark. This is the most incompetent organization I’ve ever dealt with. They have one job, dispense medication, and they cannot even do that correctly. Lapses in meds are the norm. I have gone up to a week or more waiting for, and suffering the consequences and the withdrawal that come when I stop my meds abruptly.
They do absolutely nothing to help. Emails, phone calls, the website, nothing helps. However, they do like to blame it on my Dr. a lot, but I don’t buy it. There is just so much more I can say, but it would take too long, my blood would boil, and this review would just turn into an incoherent rant. I need to remain as calm as possible while I continue to wait for my medication.
I asked for a vacation override for the 5 meds I take. 4 were approved. The customer care phone number connects one to an apologetic strongly accented phone operator that has no ability to speak with a supervisor, they just chat with the "Wizard of Oz" via texting. No names for the wizard, only "Dedicated Senior Team". No names, no responsibility! No returned calls! 'But always a kind apology at the next call...
Both of my doctors have had difficulty ordering my prescriptions from Caremark. I have been trying to transfer one prescription unsuccessfully for 6+ weeks. I keep calling and having the same problem over and over again with no resolution.
What I really can’t understand is while utilizing the smartphone app, the prescription you’re refilling won’t show the days of supply? Why doesn’t CVS include such simple expected patient/consumer information? It would make sense to me. I think that the U.S. is in serious trouble. I’m speaking of these things and the healthcare industry or poorer ratings compared to many other countries. We’re not on top and haven’t been for quite some time. I’m concerned.
I would like to start by saying that I am an experienced RN. I have worked with many pharmacies over the years. I have a prescription myself that my insurance requires to be filled with CVS Caremark Speciality. For this reason, I transferred my two other prescriptions to CVS Caremark as well. This is the most complicated pharmacy I have ever used. I have spoken to several staff at CVS Caremark over the past 4 months and I get a different answer from each person I speak with. I ordered my medication online 2 weeks ago and now that I’m almost out, it is still not here.
I called back and the rep said thank goodness I called or I wouldn’t have gotten it. I have a confirmation that says it was filled on 3/27/23 and it is not available until 5/27 now. But I also don’t have it and was never sent it. This is one example of the many complicated experiences I have had with CVS Caremark. One would think that with a name as big as CVS, this would be figured out. If I am an RN and am beyond confused by CVS Caremark, I can only imagine how confused some people are, such as the elderly population with no medical training. I will be transferring my prescriptions out of CVS Caremark because I can no longer deal with the confusion, headache uncertainty.
I have a patient who now has this horrible pharmacy. There have been so many issues. First, it takes forever to get someone on the phone. Afterwards, they aren't knowledgeable at all about prescriptions. If you tell them a generic name they don't know what the trade name is and vice versa. I have gotten so many rude people on the phone and have been hung up on a few times. I have learned to get their name if they even give you the right one. I've even refilled a few of his prescriptions and then they never came! These are diabetic meds and seizure meds! I called back when they never arrived only to be told I never ordered them when I know I did. So, I had to order them all over again and wait. I would not recommend Caremark to anyone!
I've had diabetes for some years now, and it's getting near impossible to get my meds at a price I can afford. I'm always told getting my required diabetic meds is easy....FOR WHOM?? Not for ME! Prices have been skyrocketing so bad, my basic bills are now larger than my paychecks! This leaves me out of luck for my meds. I called my health insurance who said to call my Rx insurance, which is Caremark. Caremark told me "we don't do that". Which means they DO NOT help customers in need, to find the drugs they need at a price they can afford.
What DOES Caremark do? Take your money and lie to you. That's it. I even had one of their pharmacists SCREAM at me because SHE screwed up my meds with someone else's, and refused to fix it or refund my money! Of course CVS couldn't be bothered. I switched all of my drugs to a different pharmacy, and now all CVS Caremark does is give me excuse after excuse after excuse after excuse as to why they CANNOT do their job, help me, or get me the meds I need at a price I can afford! Another company that's only in business to get into your wallet. They don't care about anything or anyone else.
1st, they could not transfer all my refillable Rx from Optum Rx when I switched insurance carriers (today I was told they could) and I tried 3 times. My doctor had to fax all my Rx to them on 1/1/23. They immediately informed they would ship all of them. I had to tell them to put them on hold till I ordered. When I tried to pay a copay, they put it against my quarterly premium which was 2 months away and kept dunning me even after I spoke to them and wrote the CEO. Today, I am informed they can see Rx for me on their website that do not show up their website for my account on my computer. Bad management. I will not use them next year. I will go back to Optum Rx. A few $ more but worth it.
CVS Caremark Company Information
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- CVS Caremark
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