CVS Caremark Reviews

I wish I could give zero stars. How is a company as big as CVS have such a crappy site? Half the time it never works and says “there was an error”. You click a link and nothing happens. I’m being held hostage on the phone with them as I sit on hold for an hour. It’s horrible.

Absolutely cannot standdd Caremark! I have Lupus, Fibromyalgia, Hashimoto’s, Chronic Intractable Migraines and Chronic Urticaria. 5 chronic conditions total. Caremark thinks they know better than my drs and denied Xolair for my chronic urticaria, the ONLY thing that helps calm my skin from feeling like it is on fire all day. There is no pattern, no trigger recognition, just spontaneous chronic burning, itching hives. Nurtec is supposed to help for 2 days with migraines so a 30 day supply is 16 tablets. NOPE! Caremark says I don’t need 16 for a whole month, they said I only need 8, so I am on DAY 5 of a migraine because I cannot fill my next prescription till 10.8.26 and I only have 1 left!! Absolutely ridiculous. Would NOT recommend even to my worst enemy.

I started chatting with someone named Michael, not AI assistant but a real person. I asked my question about a flu shot and he asked me "what is your name of medication?" I replied "flu shot?" and he closed our chat and our chat platform got disappeared. Ugh!!!

My experience with CVS Caremark Mail Service Pharmacy has been extremely frustrating and has left me concerned about how they handle medications patients depend on. I requested an estradiol refill approximately 2½ weeks ago. The entire time, CVS Caremark showed my prescription as processing and said it would be processed September 24. When September 24 arrived, I was finally informed the medication was OUT OF STOCK. Why wasn’t I told this two weeks earlier? Had Caremark notified me when I requested the refill that they couldn’t supply it, I would have had plenty of time to contact my doctor and use a local pharmacy. Instead, I waited more than two weeks believing it was being processed, only to find out at the last minute they couldn’t fill it. Now I’m scrambling to find it locally.

If I could give zero stars, I would. You have denied my daughter's life saving medication multiple times after YOU, and not her DOCTOR, decided to do so. She now has severe eczema, seborheic dermatitis, chronic hives and has developed migraines that make her lose her vision entirely. But you obviously do not care and my writing to you is a waste of my time. I will be spreading the word in any way shape or form I can about how you treat young children just to line your pockets. I despise you for the suffering you're putting her through.

My doctor is who knows me and what’s works best. They always in my case has denied what my doctor prescribes leaving no room to bend. They in essence say you take what we give you and you can’t do anything about it. The pharmaceutical company sits in their big offices and don’t care about you or your health. They have taken away the doctors ability to care for their patients. This company sucks.

I was told one price of less than $3 when it was time to ship found out it was almost $400, which is much higher than an outside retailer's pricing. That doesn't make sense, and all I can hear is "We can get your medicines to you on time and at a cheaper price." All lies! Then to be on the phone for 5 hours is ridiculous.

Worst experience ever in last year and a half with my mom's prescriptions which I have to help with. They say they will contact prescriber for refill but they don't. Then they say they are working on it in an email. Give you a ship date then say they can't fulfill it because they did not hear back from doctor. The doctors never even received a request. I have walked into the doc office 20 min after they supposedly sent requests and the doctors have nothing. They know which doctor because it's on the original prescription. I have switched numerous prescriptions to local CVS Pharmacy which does not require pre-authorization and because Caremark would never get them sent in time. If you request refills requiring a new prescription on a Friday they auto delete the request by Monday when Doctors come in. It only sits in a queue for 3 days if no response it is dumped and you get email saying can't fill order.

This company stinks! With Coverage one day and denial the next. Customer support put me on hold today for 3 hours! And still NOTHING has been resolved. I'm overall disgusted with them.

CVS Caremark has a monopoly, forces customers to use their pharmacies, forces customers to wait for delivery, then is OUT OF STOCK. Disgusting corporate thieves. I will officially be one week behind in my medication my the time it shows up, IF IT SHOWS UP AT ALL. When I was using Walgreens, they always had my meds in stock. I can't submit a receipt because I HAD TO DO EVERYTHING ONLINE. BOOOO!!!

Requiring 90 day supplies should not be legal. Ordinary meds…Sure, that’s not a problem. But when the majority of a customer’s meds are stimulants, requiring 90 days causes NOTHING BUT PROBLEMS. Most pharmacies don’t have 90 days in stock—resulting in spending a significant amount of time calling as many pharmacies as you can to see if anyone does have them in stock (not to mention, some pharmacies have long wait times for callers). Having to resort to mail-order meds then delays receiving meds even longer. Then if there’s an issue (such as mailing meds to the wrong address resulting in the meds getting lost), and it was a 90 day prescription, issuance won’t cover the meds again for 90 more days (at least not with controlled substances).

I was approved for ZTlido patch good for 4-3-29 thru 4-2-29. I went to fill it last week. It was denied and needed authorization. I chatted with a woman and a supervisor and no explanation given. I told them I had authorization through 4-3-29 and I could email it or they could look on their site. They are not allowed to accept email. They couldn't find it on site. I found it in 30 seconds. They wouldn't give an explanation of why. So Dr. Did authorization process and it got denied.

Difficult to get scripts refilled. Repeatedly when I call them for medicine, they apparently feign ignorance, and we go around in circles with them repeatedly asking me what medicine and dosage I need. It's bad enough suffering from chronic illness. I need a pharmacy service that helps me stay in the medication I need, rather than throw needless obstacles in my way.

My wife takes an injection every 6 months for osteoporosis. The medication must come thru CVS Caremark. She starts 4 month before the time of injection to insure the doctor has sent the prescription and CVS Caremark ships the medication. Every time over the last 4 years there is always an issue with CVS Caremark. The latest is CVS Caremark not shipping the medication on time. It should have been delivered today, Friday September 4th. Instead CVS Caremark has not idea of the location of the medication. Did I mention the medication must be refrigerated or it loses its effectiveness. The CVS Caremark Customer Service has no clue and answers they provide lack credibility.

This pathetic bunch. And the company. Sent me prescription I did not ask for. I'm already active on store pickup, so why another by mail order? Then charges me and will not credit me. Asked me if I received it. When I said yes, said they will not credit me. I must send the bottle back to them (will they resell it???) and then they may destroy it to credit me. Can't just keep it or destroy it on my own. After weeks, I have not received the return shipping label they said was coming my way.

I have been a pharmacist since 1992 and have taught pharmacy students for over 30 years. CVS Caremark is difficult to work with and unwilling to do basic and reasonable workflows for patients. My specific example is a Coordination of Benefits for people who have two insurance plans with two prescription drug benefits. Unlike medical billing, they are unwilling and unable to bill a primary insurance plan and then submit a claim to the secondary plan. Even when BOTH are run by their highly profitable CVS Caremark PBM. Corrupt, unprofessional, and embarrassing for the profession. I wish they would change their policies and remember to respect patients.

Horribly incompetent and incapable system!! My prescriptions are regularly late or never sent, I have to call and be in the phone for an hour each time to get them to actually send them. Their IT and system designs must be from India or somewhere that does not comprehend simple business functional designs. I had to leave and go back to picking up my drugs at Walmart - at least they are reliable and not late.

If 0 were an option, I would choose it. Their customer service is like talking to a stupid computer. I have to repeat myself so many times I feel like I’m not even speaking to a human at times. If it’s AI, it’s awful. I’ve never had so many issues getting Rxs and prior authorizations from any other Rx company than I have with Caremark. Calling them makes you feel insane and is a complete waste of time. Wish this company would call it quits and new management would take over. Embarrassed my company chooses Caremark to represent its employees.

This is my first time ever dealing with CVS Caremark. If every I'm given the option to switch to another plan, I will jump ship swiftly. I've been taking a certain med for years. However since switching to CVS Caremark, now all of a sudden I need a preauthorization - which I've NEVER had to do before. And my provider says it's still pending on Caremark's end, but Caremark said that my doctor has closed the request, which is NOT true. And every time I speak to a Caremark agent, they all say something different as far as the pre-auth status. This is not patient care at all.

Two weeks ago I ordered by phone two prescriptions, Raloxifene (Rx# **) and Timolol (Rx# **). Both are to be filled for 3 months. Raloxifene was filled properly, BUT Timolol was NOT. I only received enough for 2 (two) months. I have waited for over a week and have not received the other 5ml for the third month, YET you have charged me as though I received the entire order, I need this medication.

Wish I could give a 0 star review.. And Usually I try my best to see the good in anything.. But Holly Macaroni!! Won't lie, their customer service staff is very courteous and they sound as if they do want to help you. But I think the company as a whole SUCKS! I don't understand how they can give you a prescription for 2 months in a row and then tell you - you need prior authorization on said prescription?!?! And if you use their website what you see and what they see is NOT the same! And forget talking to a CVS Caremark service rep and a Local CVS pharmacy rep... is as if you are speaking 3 different languages... Very frustrating!!

The bottom of the barrel--a company with no conscience. They care only about their short-term profits, not about the health or longevity of their customers. How do they sleep at night? I guess at least they can buy expensive beds with the money that stuffs their pockets rather than going to the sick people who need it.

So tired of unnecessary prior authentications. I have a chronic mental health condition that requires a cheap, generic medication to treat. Yet, CVS requires me to go through annual prior authentications for the same medication (no dosage changes) that I will be taking for the rest of my life. In the meantime, I get to spend days waiting for CVS Caremark to review the same medication I’ve been taking for years, and will continue to take for years, before it can be filled. I’d say they should be ashamed, but I know they’re incapable of that emotion. Gross.

Was told by customer service rep to pay out of pocket for Rx and pre approval will date back 30 days and I will be reimbursed minus my $15 copay. Paid almost $300 for Rx and CVS Caremark only gave me a check for $87 and said “we only refund the contracted price”. I am just writing this so others can know beforehand that is what CVS Caremark is trying to pull. They don’t honor the words spoken by the people they hire but somehow that's the consumer's fault. They also type up in black and white that if you pay out of pocket for an Rx awaiting prior approval that you will be reimbursed. (Doesn’t say anything about only reimbursing you for the contracted Rx price.) CVS Caremark managed by my BCBS FEP basic option is the worst. Accountability means nothing to them! Well until now!

I can't even find a rating to give Caremark due to the horrible customer service experience I encountered trying to get my Omnipod refill for the past 3-weeks. I'm a type 1 diabetic and insulin dependent and have been going through the ringer with Caremark and the red tape involved with their inability to file a claim for refills. I was just told my refill claim has been denied again for the third time. I will be notifying the State of Hawaii of this horrible experience with Caremark being we come under their medical plan and hope they can help improve their system. I don't like dealing with them. They are HORRIBLE to deal with and don't have any consideration for the patient's care. DO NOT USE THEM!!

This company forces you to use THEIR pharmacies. I've been with my pharmacy for many years, love the service there, and they have amazing communication and 99% of the time have my meds in stock or maybe a day wait. The pharmacy they are forcing me to use not only did not have my meds in stock, but they said they haven't in months and did not know when they would!! So you're going to force me away from my pharmacy that has my meds in stock, to go to one that doesn't have them and doesn't even know when they will in the future?? Unacceptable!!!!! And they refuse to even give me that option if their pharmacies can't provide the service needed.

Awful service and always looking for ways to discourage you from coverage. Worst insurance my company ever pawned on us.

I am shocked that I am writing a glowing review of Caremark but I have to call out one of their senior customer care specialists: Teresa **. She went over and beyond what I typically see at Caremark. She is super smart, savvy, kind, caring and dedicated, and got my medication by guiding my doctor's office in the process, approved. I hope Caremark appreciates her!

I have an Aetna Medicare Advantage plan. and have for 3 plus years. I am some serious expensive medications some for Epilepsy. CVS Caremark plays games and holding back my most serious medication because there are only excuses of "running out" and needing an override because it's a higher dose than the plan. This was all hashed out before I accepted the plan. They left me with none which could have been overnight or even a small supply to hold me over and argue later. 10 days after renewing they are sending it USPS! Way too late! HORRIBLE Customer Service and Medically Negligent staff!

First time using them and it has been an unpleasant experience. They substituted a medication that is not acceptable to me and I spent over an hour on the phone only to have it perhaps resolved. They need to check with my doctor regarding the prescription she wrote. This is ABSURD. The being put on hold multiple times, having my doctor blamed for the issue, and wasting so much time was beyond frustrating. I am seeking another pharmacy solution as this one is quite difficult to work with.

I have been extremely disappointed with my experience with CVS Caremark. They recently denied coverage for medication my healthcare provider prescribed for the flu, despite my provider determining it was medically necessary. Unfortunately, this is not the first time I have experienced delays or denials for medications that my providers believed were appropriate for my care. It often feels like cost savings are being prioritized over patient health. Patients and healthcare providers should be able to make treatment decisions together without unnecessary barriers from an insurance pharmacy benefit manager.

If I could give lower than 1 star, I would. The lack of care for the patient is disgusting. They tell your doctor how to doctor when they dont want to cover the prescription. They tell them to consider something else that's within their parameters with NO alternatives given.

Horrible customer service, they don’t care about people. They care about profits. Medications I’ve never had issues with are being limited, denied etc. Complete crooks, CVS should be ashamed.

New this year to CVS Caremark via company insurance plan. Renewal of 2 medications for wife has been a nightmare. Our medical provider sent numerous prescription orders for each med to Caremark, each time met with delays and cancellations - with result that we ran out of both meds before finally, on third attempt by our medical provider, successfully getting these prescriptions refilled. Information provided by Caremark app was useless, and information provided by real person(s) at Caremark disagreed on number of issues from what my provider told me. Don't recommend CVS Caremark.

Our insurance recently changed to CVS Caremark and all of my medications are being denied that I have been taking for years. They are so hard to work with and I get a different answers each time I call.

This has been the worst prescription plan my employer has ever had. They require a pre-auth for everything and after the provider takes the time to fill out the auth, they still deny. They know providers don't have time to appeal, and most won't. They should not have to. But CVS probably is counting on that. I'm so tired of health not mattering and it all being about who can make the most money off people, while disregarding their health. And all they say is Read the formulary or whatever if you ask why your prescription is denied. I've tried several other medications, and the one that actually works now I can't take, and I'm struggling. Not happy with my employer's choice. I can see why they were probably cheaper than the others.

This insurance is a joke! I have had to call multiple times to get things covered, and to get my son's inhaler improved for 30 days versus the 90 days because they don't make it for that many days. I was on the phone for 45 min. and the representative just took me in circles, and for the life of me, I could not explain it any other way. I'm still not sure we resolved the situation. This insurance has been nothing but frustrating.

I’ve been contacting Caremark for 3 weeks and have spoken to numerous representatives and have been told at least 5 different things concerning the need of a PA, Prior Authorization form my doctor about Farxiga. One representative said I didn’t need one, another told me they haven’t received the PA from my doctor, another told me they received it on 7/9/2026 and I should be receiving the medicine on 7/20/2026, I then received a text stating that it was canceled due to not receiving the PA. I contacted representatives via computer and by phone. I also asked each representative about notes that should have been taken concerning each prior call. I asked to speak to a supervisor and I was placed on hold twice and no one ever answered. Terrible customer service, the representative were ill prepared to answer questions correctly and constantly. I wish I could upload prior contact via from different representatives that responded on-line.

Worst experience.. I went to ER with an infection and they denied my oral antibiotics the ER doctor sent in because they needed a prior authorization. So I had to pay full price!! They prioritize profit over lives!

I had Express Scripts for decades and never had a problem. I’ve had CVS Caremark for about a year and it is a nightmare. Like bring you to tears nightmare. Their system won’t accept prescriptions for two days. By then my hard to get prescription is no longer in stock. Their system only allows for the manufacturer your previous subscriptions were filled under.