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Buyer Beware! They charged me quadruple for a prescription I’ve been taking for years. Make sure you monitor what they charge you. Customer customer Service rep was very rude when I questioned price of med.
I’m a kidney patient. I never had a problem with my suppressant drugs, that’s because I have private insurance all these years and not once have I ever had Medicare part B ever and for some strange reason I was forced to sign this year for Medicare part B. My kidney transplant was over 20 years ago and can’t keep insist on charging me my anti-rejection drugs on the medical part B plan, instead of the medical part D plan. They don’t follow medical guidelines. They don’t show empathy. They don’t care if you’re running low on medication. All they care about is that you have a credit card on file and you pay what they tell you to pay. I have Filed found numerous complaints and grievances against them and I will not be intimidated. They will give me my prescriptions or I will go and complain to the BBB and write letters on Facebook.
I have called at least five times now trying to get my refill. Each time they tell me it will be expedited, then within a day I get a notice it's been cancelled or postponed. I call again, and go through the same crap over and over. Down to four pills now and still no refill. I'm at my wit's end. It's heart medicine, I told them if I have a heart attack and die it's on them!!!
Put in the donut hole by mistake and therefore, overcharged me by hundreds of dollars. Said it will take 30-45 days to get my money back! Another time they told me that I didn’t have my prescription. Had to talk to the supervisor who told me that yes they have my prescription. So far I’ve spoken to three different supervisors about mistakes and the total time was almost three hours on the phone. Would not recommend. Last year I had OptumRx and was treated very well.
Every medication prescribed by my family's doctors is denied by Caremark even critical asthma that is needed that day. Unfortunately my insurance company Healthfirst uses Caremark as their exclusive pharmacy. Next year when I search for health insurance the first question I will ask is if Caremark is used. If so then no thanks.
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CVS Caremark is a very unprofessional pharmaceutical company. I have reached the end of my tolerance and plan to change my insurance company due to their incompetence as soon as enrollment can be made. I have two primary addresses and when I specifically indicated where the medication needed to be sent, they mistakenly sent it to the wrong address. Their customer service was so kind and accommodating in conversations apologizing and promising to send it next day delivery and it has been a week with no medication in sight. I received an email indicating I would have it by today and called to find out the tracking status (I have currently been out of my medication for 2 days) and was told they were still processing my prescription.
Their customer service apologized an infinite amount of times and, after sending me through four levels of supervisors, each person told me the same thing - that there was nothing they could do but I could purchase a weeks supply at the pharmacy out of my own pocket!!! The same exact thing happened last year and then they told me I would have to find a way to get the shipment they sent to the wrong address resent to my current one. There have been many other issues I have had with this company. I have been seizure-free for 6 years and am considering consulting a lawyer if my seizures return as a result of their horrible service. I really am considering consulting a l...
We have struggled with CVS Caremark for over a year. They question every prescription from the doctor and bombard them with clarification requests, put the medication on hold, and then email us to call our doctor to resolve! We have twice had prescriptions put on hold for no good reason. When we complained they stopped sending us any medicines and have been using retaliatory tactics ever since. I can't wait to change to another provider with a working website and phone representatives who speak English.
Updated on 07/09/2019: Following up on a earlier review I posted regarding my prescription that needed to be filled. I recontacted CVS Caremark Specialty department. I still received the same run around as before. Cvs states still waiting to verify my health insurance and coverage. Meanwhile, I’m still without the medicine I need, and my eczema is painfully spreading. Who knows when I might receive my medicine. I can’t wait to much longer. Might have to call doctor up and get another type of medicine. I would not recommend Cvs Caremark pharmacy to anyone.
Original Review: Dr prescribed ** three weeks ago for my eczema. Dr said had to get the prescription filled through Kroger pharmacy. Waited a little, contacted Kroger after I received letter from CVS Caremark saying prescription had to be filled using their pharmacy. Kroger forwarded the prescription to CVS Caremark and I’m still waiting for the medicine. Was told call back Wednesday the 10th of July to see if CVS verified my benefits. I already was forced to fill a prescription using CVS Caremark so all my information should be verified in the system. Meanwhile I’m still waiting for the prescription. Unbelievable. I definitely would not recommend CVS Caremark for any prescriptions.
I wanted to get my medication at my Dr. office because I didn’t want it shipped and it was convenient for me to pick up as it close to my job. I opted out of the mail order on July 27th and contacted my Dr. pharmacy as CVS Caremark took down the fax number to the pharmacy at my Dr. office and transferred the prescription. I get a call from the pharmacy and they said that Caremark would not release my medication. That I had to opt out. Imagine my shock as the lady I spoke to said I already was. Called back and they advised that it was transferred and I was opted out of mail order.
So the following week I get a call from my pharmacy again saying they won’t let them fill my prescription, mind you I need this medication to LIVE and I’m running out and CVS Caremark is jerking me around. Then they say as of the 1st I’m not able to opt out, which I thought I already was?!?! So they say I can fill it at a CVS and I call they get the prescription and said it would be ready by 2. Guess what, they aren’t allowed to fill it either. Had to come from the specialty pharmacy???? So she said it’s fine. She will have my medicine here by Monday.
Then today I get a message from Caremark to call. I’m like what!! So they insist that I had my medicine shipped which I made it clear I didn’t want and I have to go through this whole process again, I would never ever refer anyone to CVS Caremark as they don’t care about the people they service and they make them go through hoops when all I wanted was my medicine. I only have them because of my employer and if I had a choice in it I would discontinue them and I will reach out to HR and advise of my experience. They are the worst and I am stressed to the maxxx which is not good for my condition. Thanks CVS Caremark for making this easy process very difficult. You would think that since I’m paying for a service I should be handled much better than I am being now. Very very disappointed and dissatisfied.
CVS Caremark is the pinnacle of terrible service and if you need any type of medication regularly I would highly recommend you go anywhere else! Using their home delivery service I have tried for the LAST 3 MONTHS to order a prescription and received order confirmation only for the prescription to never ship or arrive. They never once contacted me about issues, delays, or questions. Avoid this company at all costs if you need any type of medication in a timely fashion!!!
In the mailbox I had a package from CVS Caremark with a 90 day supply of Jardiance in it and a bill for $210. I didn't order this. I called them and the representative on the phone said when a doctor calls in a prescription they fill and send it. Say Whut? I told the young lady, "Look, you don't send me ANYTHING without my approval." She said that's just how they do it. I also told her I wasn't paying the $210 and left it at that.
I work for a physicians office. Every prescription that is processed through CVS stores now bounces back demanding a 90 day fill. Even if the patient is being tried on the medication or a 90 day is not appropriate. This is a waste of time for MA's to spend the 90 clearing every refill/new prescription that is bounced back electronically.
Their website and software behind it is a total disaster! Displayed information is incorrect or missing. Auto-refill feature doesn't work. Phone assistants are worthless. I don't understand how a great company like BCBS selected this low quality partner and doesn't give their customer a choice for online pharmacy.
CVS bought Aetna Coventry and one of the benefits of being an Aetna member is that we retired/disabled people get free CVS products every month. Sounds good doesn't it? Well, because CVS refuses to spend money on actual boxes but sends these product via padded envelope, they arrive 1. broken, 2. Smashed, 3. product all over the place - like powder.
Now CVS owns both companies and bought Aetna for like 62 BILLION dollars so you'd think they could AFFORD to put these products in, you know, BOXES to protect them. Every month rather than looking forward to my products I am wondering in a very angry and negative way just how INSULTING they are going to be this month. I have issued complaints which get nowhere. My immediate family won't buy from CVS now because of this fiasco and my sister who is about to retire is now reconsidering Aetna.
I am a medical provider who prescribes. I also have "CVS Caremark" as the preferred pharmacy on my insurance and my spouse's Medicare. After 3 years of both professional and personal challenges and struggles - we have elected to stop use of their services. Telephone assistance is extremely timely (have had uncomplicated calls take up to 1 hour - without results). A large number of the phone staff have very heavy accents - often extremely difficult to understand. Have NEVER gotten a response via e-mail. Have now had 5 (FIVE) instances where medication doses were changed - essential medications - and has taken up to 5 hours of my time and eventual complaints to BBB,Medicare, AARP...and in some cases have simply paid out of pocket - as time required for assistance exceeded my hourly wage.
Telephone assistance can only read what is already in view to the consumer online - and often not even that much. Have had new doses of medications submitted - and old doses sent - if not paying attention would have been using incorrect medication. The "automatic refill" idea is fine for someone who is able to pay attention to their meds and doses. For older and often less educated, or easily confused patients - it is a disaster! I have had patients bring in medications from this company - with 2 or 3 different doses of the same medication, medication that has been discontinued - but still sent...they fill whatever appears to have refills. If you are concerned about quality, service, and appropriate use of your time - use a local pharmacy - that is NOT a CVS. I have actually gotten better service - pharmacist, and Pharmacy Tech - at my local Walmart! Otherwise we use a local pharmacy with much better...much Healthier results!
The absolute worst company to deal with ever. Received a letter that stated my health care provider would no longer pay for my 30 day script at my local pharmacy. So I moved that and another to them. They shipped one with a bill which I got a check in the mail. About 1 week later I was low on the second and checked. They were holding up my script until they were paid. Have never, ever missed a payment. I am going back to my health care provider and demanding they give me flexibility to use who I want. I will not deal with CVS nor set foot in one of their stores ever again.
I would get the same prescription filled every month without incident for the last 3 years. Starting early in 2019, without any notification or explanation, I can not get my prescription filled as prescribed by my doctor due to quantity restrictions and regardless prior authorization by my doctor. It now costs me an additional $50 to get my full prescription because my insurance won't authorize the quantity prescribed and has apparently abdicated their authority to a CVS Caremark to process prior authorizations. They arbitrarily create quantity restrictions, not based on dosage, but on number of tablets.
I can't tell if they know as little about how the new Caremark programs work as I do as a consumer who has not been informed of the changes by my insurance provider or they are simply complicit in overcharging me for my medications. I feel entirely ripped off and scammed by these new policies and will be shopping for new insurance plans based on the absence of their participation with CVS Caremark.
I am writing this review in hopes of getting this out there and maybe someone over and CVS Specialty can change the HORRIFIC way they treat patients and disregard the fact that they need to get their MEDICATION ON TIME!!!! This happens every single month without fail that CVS HALTS my medication because they claim they need a prescription, when in fact my provider has written one to expire in 2020 (we are currently in mid 2019), not only can they not read this they NEVER send my medication out on time. They have THE WORST AND THE RUDEST CUSTOMER service available to ever exist.
No one ever does anything to rectify the situation no matter how many times you complain to them, even my doctor has complained (in front of me) to them and to NO AVAIL. This happens to me every single month and it is starting to become a nightmare. I am stuck going directly to them because that is where my insurance is designated and I wish it were different.
I have to switch to CVS Caremark to get my medication refill. First time, I called, the rep helped me to setup online and password, which is why I gave them one star. The second time, was a old guy who has hearing problem, making me repeat my questions and request many times, so he can hear it. At the end, he told me everything is set up and the medication is on my way. Well, 2 weeks later, no medication, so I called back this morning because I only have 4 days supply. The old lady on the phone told me there was no record to indicate the medication is sent because there is no prescription. After 10 mins, she finally located my prescription and told me she can charge my credit and sent out today.
I was very upset because I only have 4 days supply and I questioned, why there is no one calling me or email if there is any issues. She started lying that there is no record to show I have previous 2 calls, and if the company needs to notify me, they already have... bababa. I was so upset. So I told her the medication will not arrive on time, so she told me she will cancel the order and asked me to go to nearby CVS and they will KNOW WHAT TO DO! So I went to nearby CVS and explained to them what happened. So after 2 hours, CVS told me that CVS Caremark refused to transfer the prescription to me. So the best way is have me to go back and asked my doctor to send the prescription again to CVS store. How could they hire someone who has hearing problem on the phone, or hire someone who constantly lied to you as if you are dummy. If you can switch to local store and talk to a real person!
I have taken ** for a number of years. We changed health providers not by choice. CVS CAREMARK became our prescription coverage on May 1, 2019. They filled my ** on this date. No problem. I thought wow this is cool. Come May 29, 2019 to fill again they denied it and lied and said they didn't fill it previously, now I need a prior authorization so my doctor sends it, they deny again!! Saying my doctor needs to send a a prior authorization stating they are reducing my dosage. I am disabled and for good reason take this medication, if I could choose not to take it I would!
I phoned CVS Caremark to file an appeal and they hung up on me! WOW again. Thank God come July 1, 2019 I go on Medicare and am shopping prescription drug plans very carefully!! NO MORE CVS CAREMARK. Forgot to include that I had to pay out of my pocket because the prior authorization wasn't done in time. Just to get me through June my doctor had to reduce the amount I currently and in the past have taken. Stop punishing the people who have no choice but to take these meds. I understand the drug overdose in this country but by taking from people who need it isn't stopping drug use and overdoses.
First of all, I rate this company a ZERO!! My company switched to CVS Caremark and I am not happy! I have been taking ** asthma medicine for 10 years now and it has controlled my asthma and I barely ever used my rescue inhaler. Caremark advised me this is a high tier drug and I needed a pre-auth before using this medicine. Dr. sent the pre-auth 4 times since January. Every time it was denied saying insufficient information and no explanation of what is needed. Then finally after reaching out several times to them and the dr's. office since January, they said I needed to try 3 other alternative medicines before they would consider approving **.
I have tried all 3 now and everyone has created breathing issues and I've had to use my rescue inhaler at least 5 times a day. My asthma is not under control any longer and could be life threatening. The fifth pre-auth sent after trying the 3 alternatives was denied. After calling Caremark the rep wasn't sure why it was denied so he asked the pre-auth dept and they provided 3 reasons why. I called the dr's office, again, and provided the 3 reasons why it was denied. The Dr. reviewed the form and said all that info. HAD been added and now Caremark says there was no clinical completed with dr. So now I have to pay more for a dr. visit to go in and discuss all the medicines I tried and she will have to send in an appeal which could take up to 45 days! Even if this is finally approved, which I heard appeals are denied also....it will cost me $1,200 more a year!!! How can people afford this form of healthcare and stay healthy?!?
In the meantime, I am suffering trying to breathe. This company is the worst I have ever dealt with! They do not care if someone has been on a controlled medicine for years and make you try other cheaper medicines that are potentially dangerous to you health. There has to be some way, someone, to point all this out to so they can take action! Until then....shallow breathing it is and hoping I do not end up in the hospital! Which will be more money!!
After taking a prescription medication for over a year for opioid dependence CVS decided to refuse my prescription of 3 tabs/day and approve 21 tabs over 75 days. That makes no sense. I can't get a straight answer on why this policy was changed and who gave the PA. I'm trying to do the right thing here and they are making life difficult, not to mention the risk of me going into full blown withdrawal from this medication which from what I hear is a lot worse than **.
Having worked in retail I know customer satisfaction is key. Never should a customer walk out upset or disgruntled. Both occurred. I bought a gift card which was defective. We called Amazon. Amazon told the retailer to make good they would do I got hung for $125! I contacted Amazon who told retailer to help then I called corporate and they said Amazon should help. As long as a retailer has a product they need to stand behind the product. All I wanted was to be able to use the card and email to someone. That didn’t happen. CEO office said not their responsibility. My answer is, "You shouldn’t have a product in your store that you don’t stand behind."
After hours of communication I will get Amazon to help. It is appalling that CVS let me leave and wouldn’t help. I will never shop there again. Funny I went to BBB for a dye lot problem. They went out of their way for me. Bottom line is to take care of the customer and what’s the worst that can happen. You have to be smart enough to see when it is a good customer with a legitimate concern. So they let me leave problem unresolved and the next day corporate called to say nothing they can do. All that for $125. That’s the biggest faux pas I ever heard.
I’ve tried for over a month to get my script filled. The last 3 days talking with Caremark to change to Walgreens because CVS is more than double the price. Caremark finally told me I would have to use CVS or pay out of pocket. They have a monopoly going.
Last week I was mailed a prescription for ** and charged $120 without my authorization. I do not even know if this prescription will work so that is an incredibly expensive gamble. How can I have these charges go through without my authorization, especially for a prescription that costs over $100? To add to my confusion, a second shipment was initiated less than a week later without any prompting by me or my doctor.
When I called regarding these issues I was on the phone for over 40 minutes, most of it spent on hold and I spoke with 5 different people. The issue still did not get resolved. The 3rd person I spoke with, LeAnne said that I would receive a refund for the $120 and I should take the medication to my local pharmacist to be destroyed. She said the next person would complete the refund. The next person, Nicole was not able to do this and I spent 15 minutes on hold while she tried to get someone on the line to help.
The 5th person Quincy said I would have to ship back the medication and then they might refund me. He was rude and wanted to rehash all of the information again that I had already explained. He wanted to put me on hold again and I asked him to please expedite his request since I was already over the limit on my lunch break trying to sort this out. He said he would email me a process for next steps to request the refund and ship my prescription back. I have not received this email.
I also have a prescription for migraines that I am charged a $300 brand name penalty on each time I fill the prescription, charging me $490 for 9 pills. This 9 pill supply will last me a month if I am lucky, resulting in a potential cost of almost $6000 per year to manage my migraines. This is a medication I need to function and I have tried 15 plus other prescriptions that have not worked, leaving it my only option according to my neurologist.
I have continued to spend hours and hours of my time on the phone trying to get assistance from CVS and Caremark and have gotten poor customer service and none of my issues have been resolved even when my concerns were initiated over 6 months ago on the prescription cost. I would not recommend CVS Caremark to anyone and feel absolutely trapped by my employers poor choice for prescription coverage and medical insurance.
Let me begin by saying CVS Specialty / Caremark was FORCED upon my life in 2016 and I have been dealing with their nightmare disorganization ever since. How is it possible that I've been on the S A M E medicine for lupus this entire time yet EVERY month, there is a problem? This past weekend, things were completely unreasonable. It has taken 3+ weeks to get a SINGLE medicine all because of gross incompetency, massive miscommunications and glaring mismanagement. To be honest, I don't even know how to summarize what happened other than it has taken hours of talking to pharmacy reps, the escalation team, the customer care team to figure out what's going on to get a single medicine.
Every time I call, EVERY TIME, they seem to have 2 or more accounts for me, and EVERY TIME we have to fix it. In addition, they CONSTANTLY say they will call my dr, file the medicine, the script, etc. and will call back and then never do, so you have to call again and be put on hold for hoursss and hours at a time to get a hold of them and a status update. There have been dozens of occasions where I've been lied to (said this will be ready in 24 hours, or we will call insurance, we will call back shortly) and it never happened.
This past week, on Monday, my dr. filed a script (the same medicine as always, slightly higher dose). CVS calls to confirm, I confirm. They say we are "re-enrolling me" in the system..but why? AGAIN, 2 accounts. I ask for the name-brand version, and my doctor wrote this on the script and wrote, "Draw as written," but alas, this was a problem. CVS says they'll call the doc and confirm. 2 DAYS LATER, they call again and confirm it's being processed and they'll get a call when it's shipped. Well now it's a Saturday, my authorized caregiver gets a call from CVS in the morning and the rep is the RUDEST person ever, so condescending, I decide to get on the phone. Again, 2 ACCOUNTS!!! What?? And she wants to re-enroll me in the program!! What!!
She then proceeds to transfer me to another pharmacy rep who is STUNNED And says, "That rep was so rude to me I can barely speak, I'm stunned at her tone" (so this poor rep was also subjected to CVS madness). It was horrible. At this point, I get a call on MY PHONE and it's CVS!! saying my medicine is ready, but it's the generic version!!! HOW IS THIS POSSIBLE!!!! I'm like: "I'm on the phone with CVS on the other line?? And they say they don't have a script!!" At this point we are transferred to the care team, then the escalation team, and get a senior manager on the line who is very helpful, and then tells us the co-pay will be $1,500 a MONTH!!! WELL JESUS. Why weren't we told it would be more than our rent LAST WEEK! when they said they would call insurance!! So then we get insurance on the line. (Mind it's Saturday for 3 hours at this point on the phone...)
We finally figure out that I'm getting "fined" for asking for NAME BRAND medicine and so I have to get my doctor to get involved AGAIN to confirm it's medically necessary, it's a weekend so he's not in and a busy guy, so he has to re-write the script AGAIN!! And it's now Thursday. So again. 3 weeks. Same medicine as always. This company needs to be ELIMINATED!!!! Is it a SCAM! Not a single review is good here. This is so scary. And we are helpless!
I had my Dr. put a prescription in to Caremark for 1 week worth of heartburn pills and within a few days I had a huge charge on my Health savings debit card. Thing is, I never gave them a card # or authorization to use that card! I never even ordered anything from them before or signed up for an account! They used my wife's info from her account and used the card and home address without any authorization from me, ZERO!!! They charged my wife's card and sent 3 MONTHS!!! of pills that I don't even need!! How can this happen especially since we have different doctors.
So I called them when this tub of pills arrived at my house, "Oh we can only send 3 Months of prescriptions out at a time and sorry we cant take them back either", even though the shipping container wasn't even cut or opened and I never gave them a form of payment. Fraud. Forcing people to pay for prescriptions they don't need and taking card numbers from other family members accounts for payment sounds illegal AF to me. Usually when someone uses someone else's credit card without permission you go to jail, I guess you don't in Rhode island (CVS Headquarters).
This has got to be the worst company I have ever had to deal with. I used to always get my prescriptions filled by CVS pharmacy and had no issues until I got a new job and realized they have the worst insurance. The deductible is outrageously high and there’s no way I’ll ever meet it. I’m convinced it’s done on purpose.
I have been paying out of pocket for prescriptions that aren’t exactly cheap. But for some reason last month I paid a mere $10 for each medication. This month, it’s right back up to “who the heck can afford this??!!” I asked the very lazy representative at CVS Caremark why that was. She was clearly chewing some gum and you could hear it. Very unprofessional. She said that was due to them bypassing the deductible at the pharmacy. I asked how that happened. No other explanation was given. How does the deductible get bypassed, is what I want to know and how can it be again? This is going to cause so many people to not take medication they need to take because of the high price tag. Pharmaceuticals are breaking the bank of so many people. Something seriously needs to be done about this. I need to try to find another option.
I have tried for over a month to get a refill on 2 prescriptions. Doctor faxed order for both at same time. I received one prescription, but blood pressure meds did not arrive. CVS says no order was received. My doctor sent order twice again and finally called it in. Somewhere in that time I was told I had cancelled the order (not true). Finally down to one BP pill, my doctor sent order to a local pharmacy. After numerous calls and a promise from a CVS rep that a grievance would be filed on my behalf, I received a letter that my prescription has been canceled AT MY REQUEST! Again- not true! Think I now know how it must feel I’m the Twilight Zone.
I am a nurse in an infusion center. I have been dealing with CVS/ for over 10 years. It used to be one of the most reliable and efficient specialty pharmacies to deal with. Their current state seems to be one of constant chaos and inefficiency. Very aggravating when orders are not completed and shipped. Need to use FedEx and UPS only, other companies not as efficient. And lastly, too many telephone transfers. I currently am waiting on a delivery of medication for a patient, it has taken 8 phone calls this week alone to try to get it, and it is still not here. Healthcare cost could be lower if your company could return to its previous efficient state.
CVS Caremark Company Information
- Company Name:
- CVS Caremark