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We have had this prescription plan through my husband's work since January. It is by far the worst coverage we have ever had. Prescriptions that have never cost more than $40 are now $200-300. 3 members of my family need to carry ** and of course this is not covered. So we paid $350 for one **. One of my children needed new meds for ADHD... The medication 5 years ago was $20, and is now $230. My migraine medication that was always only $40, is now $120. My allergy nasal spray, again, never more than $10-20 is now $250. What is wrong with this company, with pharmaceutical companies, and with the outrageous charges? How can any family possibly afford this! This company is horrible!
I send my prescriptions in to be filled every month. For some reason, they seem to hold on to them longer than need or until I am completely out. I ship my prescriptions out next day air with the USPS on 8/1/2018. It is now 8/14/2018 and they still have not shipped my medication out. This after I paid my copay and for next day air. I have been calling for over a week to try and find out why but just get lied to being told it would ship out that day or the next.
On 8/13/2018 in the morning, I spoke with a senior rep who told me she had just spoken with the pharmacy and was told label was being printed and it would be shipped out on that day. I checked the app I have for CVS and it says they are still in processing. So I call back this morning 8/14/2018 to learn the department I need to speak with is not open yet, this is a new statement I've heard from them. If there are enough people I would like to get a class action lawsuit going against them. I know I can't be the only one they have being without my medication when I need it. Please just comment and if there are enough I will send to an attorney.
I just received the worst customer experience - I was hung up on by a senior customer service representative named Janelle when I asked for her manager's name and number. CVS Caremark charged my card $90 without my permission and is refusing to refund it. I demand a refund. I never gave permission to CVS Caremark to charge my card without calling me first. I never received a call.
I spoke with 3 different customer service representatives, Miranda, Scott, and Janelle, and they all told me different things. Miranda told me I could receive a refund, Scott said the company NEVER gives refunds (even though it's listed on the website) and Janelle said I MUST BE LYING about not giving the company permission to charge my card. How rude is that! When I said I have to get back to work (I was on the phone for over 30 mins) and asked for her supervisor's call back number she hung up on me! I want a full refund for a product that I never ordered.
I feel bad for the Customer Service reps! This is absolutely the worst company to deal with and the reps have to make up things, so CVS/Caremark doesn't look bad. I wish I had another choice, but the Company I work for decided to go the cheap route and hire CVS/Caremark. They also just stopped covering one of the meds I was on for years and made me replace it with 2 meds, which means two high co-pays instead of one co-pay. They act like they know more about my health (without seeing me), than my Doctor does. My Doctor said CVS/Caremark is impossible to deal with. It's all about the money and not my Health with CVS/Caremark!
The worst pharmacy I have ever came in common with, no communication, one person calls you and tel you your rx in mail; the next 5 days have not received rx and when I call they tell me my order was never sent out and this has been going on for months!! I will not recommend this pharmacy to a animal!!!
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I've read the other reviews, and my experience is similar. I feel sorry for any elderly person that has to deal with CVS Caremark. I am the Son and guardian for an elderly client, so my Mom is fortunate to have support. They have no issue and feel no responsibility when a client is about to run out of a critical medication, even when it's their fault. Zero Stars if possible. What a terrible company.
They don't deserve any stars ------- and will lose my business.
The company I work for changed insurance company January 1. That is when the nightmares begin, Caremark personal are not qualified, as CVS employees we have come to know. No working person has the time to spend hours on the phone, to try and obtain their orders, that have been automatically been sent for years. I am not here to train them, not want to get in the middle of the partnership these companies have produced. Furthermore when issues arise, they always blame the other. They have a major problem communicating with their clients. Must we remind them, there is always a Walgreens across the street, and many others that would love our business. For a company this big, they should try to get their act together.
I pay good money for my coverage. I have a decades long history of migraines, even having 2 surgeries in 2013 to try to reduce the severity. Some idiot at CVS Caremark thinks they know better than my doctor and have denied my medication, the same medication I get every year. The same medication that keeps me sane in the face of unbelievable, crippling pain. Hate these people.
I have used the same medication for more than 20 years and suddenly CVS says I now need to try three other different brands before they will allow me to refill the medication I have been using. It took me 15 years to find a BP medication that worked without issues. I have been doing just fine. How can we allow these companies to make decisions on behalf of individuals and force the doctor's hands. Even with a request for this medication from the doctor they are saying no. This is ridiculous.
They refuse to use easy open tops in shipping their medications. I have arthritis in my hands and cannot open the pill bottles with childproof caps... I have spoken to 3 reps from CVS Caremark who offered to send nonchildproof that I can put on myself. This does not help me. I have to have someone else open my medications initially. This company is not providing the accommodations that I need in order to access my medications. I will be contacting the ADA: Americans with Disabilities Act Justice Dept. to find out what to do next. This is ridiculous. Their prescriptions are not accessible to people with hand issues.
I have had to use CVS Caremark for the last year. It is the most difficult process to use. WHY do I need to update my info every time I've already updated it? Shouldn't it be saved? And why is it every time that I am forced to call them, their employees are all VERY rude, and do not care that I have had to update my info every time. I have had to call between 6-8 times in the last 12 months to update my info, because my RX is being sent to the wrong location. I have updated everything. On top of the fact that the people that I speak to have 0 interest in what I'm telling them, they also can't seem to find the RX that I have had filled multiple times. I work customer service at a hospital, and I have worked customer service on the phones for a call center for hospitals. I understand it's a difficult job, but please try to understand that when people are calling, it's not because they want to chat, they want their medication, and want it the correct way.
I want to opt out of Caremark, my Dr. tells me this is possible. CVS Caremark is the most expensive in America. I once was able to use Walmart and was getting my ** for $40 per month, now I must drive 30 miles to CVS to pick up my scripts, and must now pay $244 for my ** and that is with a coupon, without the coupon it would be $500, ridiculous! The only solution according to them is to change my medication, I don't want to change my medication, it works great, I want to get rid of Caremark. Anyone know how.
I am writing this to express my EXTREME dislike for CVS Caremark of which my employer has signed up for their employees. I get a medication that has 3 components to it. ONE of the component is being denied as not a covered benefit...therefore, the whole drug is not covered. This information comes from the pharmacy I use to make the drug... Akina Pharmacy in VA. SO, I contact my doctor's office and they say "well, contact CVS and ask them 2 things. 1. What drug is being denied. 2. What drug can be used in its place."
CVS' response is: 1. To transfer me...on 4 different occasions to different depts. Once I was transferred to an entirely DIFFERENT COMPANY!!! 2. To be placed on hold MULTIPLE TIMES and for long periods of times. 3. To be told that "the pharmacy will have to appeal the denial" (WHY!!! Just let me know what drug is IS IS covered!!!). That's all I need to know so that I can call the dr's office, have them change the script that includes the covered drug, then have the pharmacy fill it. I'M HAPPY. DONE!!
NO, CVS can't or will not tell me a damn thing. If you're denying it. Then you have a idea what is the replacement to the denial. I work for a healthcare org. and I work with doctors, nurses and PBM (pharmacy) providers EVERY DAMN DAY so I know it's done. BUT CVS is lacking in both Knowledge and Customer satisfaction. NOT HAPPY AT ALL.
The only satisfaction in reading through the entries here is that I'm not alone. This is the first step for me to try to nail these people! For two years, I've been forced to purchase my oncology meds from them. Countless hours on the phone, with no phone log kept at their end, promised callbacks that never materialize, shipments that don't materialize, threats of collections when they didn't apply the valid cards they had on file for my copays, and that I verified with every single phone call. I'm worried too about the efficacy of the generics. But how is this situation even legal? I don't understand. If someone can let me know what other resources to follow through with, it would be greatly appreciated. The one star is forced. It's zero stars.
Blue Cross Blue Shield and CVS created a monopoly. They refuse to fill an insulin prescription for 30 days requiring to go through mail order for 90 days. You explain to them you are out and will die without it and they don’t care. I have filed a complaint with the government about this issue. This company would rather let people die than fill life-sustaining prescriptions.
This company is beyond evil. I had a 30 day prescription and they refused to fill it as they will only cover 90 day supplies. I spent 2 hours on the phone pleading with them to fill my much needed medication and was transferred multiple times to rude uncaring reps. These people want to play God with people's lives and think they have the final word on your health needs. What they are doing is illegal. My prescription should have been filled for $30, instead I had to pay $839 for a 30 day supply. As soon as I am able I am cancelling my insurance, they are a scam health care insurance and we need a class action lawsuit against them.
They refuse to sent my sleeping pills even though I have a doctor note. I take 1 every night. So they are telling me I can only get 45 for 90 days. They do this all the time to me. Should be shut down!
I had Accredo pharmacy prior to CVS Caremark taking over. Since that time, there has been nothing but problems! Every month there is a different reason as to why they cannot ship my much needed medicine. They notify me 1 day before I am to receive it that it was not sent. My doctor has done a prior authorization each time. I am assured it is has been handled for the year and then the same issues. My doctor’s office is exasperated, and I am equally so. Please, bring Accredo back!
In general, I’m satisfied with the service provided, but I have concerns about the product. I switched Medicare drug coverage provider this year and therefore switched to their preferred provider, CVS. I had previously been using Walgreens for several years with relatively stable medical readings. Within 3 months of changing I have experienced changes and deterioration in those results. I realize many factors may be the cause. But for now, I’m going back to Walgreens to see if the generic drug itself is or is not the cause.
We are forced to use CAREMARK through my husband’s work. My son takes a restricted use medication which, in my state can only legally be filled one month at a time. Even though I opted out of the 90 day mail order plan, CAREMARK keeps rejecting his prescription because they want it filled for 90 days. It took over two weeks to fix. I spent about 5-7 hours on the phone, my son’s doctor spent about two. They did an override last month because my son had one pill left and said the issue was fixed. I just went to get his meds and they demanded a 90 day supply AGAIN!!!
It’s bad enough that we are forced to use CAREMARK. It’s bad enough that they constantly demand pre-authorizations. It’s bad enough that they are incredibly inaccurate and don’t seem to care. But, not knowing that restricted medications can’t be filled (in my state) for 90 days and not fixing their mistake quickly is unforgivable. CAREMARK has increased my stress level enormously. I am filing a complaint with our State Attorney General.
My doctor prescribed a new medication for me to switch over to, which Caremark flagged for a prior authorization. After 30 calls and 5+ hours on the phone, it's denied with no explanation given and I had to call yet again to even find out why. The last call was the worst experience, given that I was transferred to a clueless robot that doesn't understand human emotion (otherwise known at Caremark as a "senior representative") and only given a "sorry you feel that way" non-apology. The implication is that my pharmacy knows better than my doctor for what medications to prescribe. Pretty well sums up the overall problem with the health care system in the US. No apparent means to file a complaint with them and dispute their idiocy, either. If you have a choice in insurance, do NOT use these schmucks.
I had been ordering my prescriptions from CVS Caremark with no problems until December 2017. I got a notice that my medications were ready to be refilled. One was for my insulin. After I had placed the order to refill, I receive a notice that the copay for my insulin was to be $759. The next day I called to cancel the order. I talked to a person on the phone and cancelled the order and this was confirmed. I found out that if I waited until Jan. to order, my copay would be $110. I felt relieved that I had cancelled the order and it had been confirmed. Two days later the order arrived with the insulin and my credit card was charged for the $759.
I immediately called and talked to several persons about this problem. They said, the person I talked to made a mistake and the order could not have been stopped. I asked if some adjustment could be made to share the cost. The answer was no. I file a grievance with no success. I then filed a dispute with Discover over the charges. They received no reply from Caremark and found in my favor and reversed the charges. I thought it best to pay $110 of the costs. Since then I have received a letter from a collection agency. I wrote a letter to explain my action and am waiting a response. Very disappointed with Caremark. I now use my local Walgreens for all my medication without a problem.
My insurance recently changed to use CVS Caremark Prescription Services. I started paying for my insurance in February, but for some reason, they had a problem adding my dependents, so they were finally added mid-March. They kept telling me, "Just fill the prescription. When this is straightened out, you can submit a paper claim." As soon as it was straightened out, I did just that. They paid 2 claims for a total of $30, and denied 5 others for a total of $300. They gave reason codes. After spending about 8 hours on the phone with CVS and then CVS and the pharmacy together, then CVS and BCBS, I submitted all the paperwork for the codes. They denied them all again, but this time with different codes. They have no intention of paying any paper claims ever. It is just a game to them.
After EIGHT weeks and close to TWENTY calls, only one of my five medications are come to me. I decided to switch to mail service from the traditional CVS pharmacy to save money, but this has been a completely nightmare. Each time I call, I talk to someone different, who upon pulling up my record says they "don't see any previous notes". So, I got wise and began to get reference numbers at the end of each call. Well, that proved to be useless since they still tell me each time I call they "can't find that reference number".
Every time I tell them to just cancel everything, I'm assured that everything is taken care of and my medicines will be expedited within 2 days. BUT IT NEVER HAPPENS! I call back and I'm given a new reason as to why my "assured" order didn't go through and I find myself right back in line at CVS picking up an additional refill. Not only has this wound up costing me more money in the end, but my anxiety is through the roof. I truly hope that the men and women working at Caremark receive better care wherever they get their medications from!
We are forced to use either CVS local store or the mail order. We are not allowed to use any pharmacy outside of the network, which is not a fair practice and takes away our freedom of choice. (We do not get a choice in insurers through the employer other than not to take it, which is not really an option at all.) We have run into several errors over the years with both mail order and local pickup and we have to be very careful to double check everything. Also we must bypass a neighborhood pharmacy which is convenient, and our local CVS doesn't even have a drive-through. Inconvenient at the least, especially if you are sick and have to go stand in line and share the illness with other customers.
CVS local store keeps putting us on ridiculous reminder calls - despite "opting out" numerous times. Then they will also call us personally, in the presence of other customers, grilling us about this or that and I've overheard calls they've made to others and they do not care about privacy. (I happened to know one of the people they were calling once while standing in line, and now I know all about her medicines!) This is wrong. We are adults and we will keep up with our own medication reorders when we are ready to do so. We also don't want other people hearing these calls being made to us because we live in a fairly small town and people talk. These calls should be made from a private office if they must be made at all, NOT the service counter with people in earshot.
We love the convenience of mail order, but the mail order has a "service" called Pharmacy Advisor and they will pester you to no end. Calls several times a week plus letters demanding that action is required. I had to get my husband to sign a form to let me talk to them on his behalf - which took weeks. We had sent in this same form previously but apparently it was "lost" somewhere along the way. Once I finally got that done, the first person I talked to was rude and lectured me on privacy laws (I already had the POA so the point was moot anyway).
I was finally transferred to a person I assume was a pharmacist, and although this lady was very nice, she asked a lot of questions I just wasn't comfortable answering to a total stranger in another state. We work closely with our doctors and we research our medicines - she instructed me (again, nicely) about use of inhalers as if I had never heard of them before and honestly, I felt very put off by that, but apparently she was just doing what she was told to do from higher up. The kicker was she was wanting to know why he stopped ordering one prescription that their own company had blacklisted as of January 1. (If he had kept on it, we would be spending thousands of dollars out of pocket).
We do not agree with forced medication switches and our doctors don't like it, but we were able to find one for this condition, but it still isn't right for them to do this. The same medicine they now allow had been blacklisted three years ago, so it's all a game back and forth with them depending on what medicine they can get the cheapest. This is messing with the very lives and health of people. Medicines work best when used consistently - back and forth changes can be dangerous and disruptive.
Another time the company contacted my doctor, without my permission, and attempted to force them to reduce medication for a long term condition. I was very angry that they would have the nerve to second guess my doctor and to go behind my back to do it, all to save a few bucks when the cost to me was going to be the same even with less pills. They even did this to us on a medicine that the insurer didn't even pay for due to it being so inexpensive - $4 for 90 days and yet they felt the need to overrule the doctor and take away the medicine. They are meddling in the decisions of their customers and offending doctors in the process.
We have now both notified all of our doctors that we will not consent to any changes made solely at the request of CVS, and that all heath decisions will be made only between us and our physicians. Pharmacists do have a lot of knowledge and we know we can ask for advice anytime. I don't blame the pharmacists for the intrusions and problems, but rather a corporate attempt to maximize profit at the cost of the public's health. We do not need to be monitored or have our doctors second guessed in the interest of cost saving for their stockholders.
We simply want our prescriptions filled as requested and to have the pharmacist answer any questions we may have. There should be no interference unless the pharmacist sees a potentially life-threatening interaction between two medications. There should never be interference in the interest of putting profit over people's health and lives. Bottom line - we do not want CVS to make our health decisions for us and we do not need their help with our decisions. Sorry this is such a long review. I needed to get this off my chest.
CVS Caremark is literally forcing me to use CVS for my medications! I want to get my medications filled at the privately owned pharmacy in my hometown where the pharmacist knows me personally and NEVER makes a mistake regarding my medications. James, the pharmacist (at the pharmacy in my hometown) makes SURE my generic medications are refilled by the exact some pharmaceutical manufacturer/at the same manufacturing plant every single time! That's so important because different pharmaceutical manufacturers produce very different generic medications (of the same name).
James does not use pharmaceutical manufacturers that have a history of poor quality control (e.g., India-based Ranbaxy Pharmaceuticals, Inc. came under fire from FDA officials over conditions at two Indian plants because they didn't meet U.S. standards; Ranbaxy recalled more than 40 batches of generic ** due to the medication containing "small particles of glass").
James contracts only with pharmaceutical manufacturers with the highest safety and quality assurance standards. He's more than happy to sit down with you to review your medications, pharmaceutical manufacturers/plants, or whatever else you're concerned about. The folks at CVS change generic manufacturers without warning so unless you're checking who manufactures your generic medications each and every time you pick up your medications you'd likely have no idea of the change. It is an effort to squeeze out the little guys and move to a monopoly. This is very upsetting and very concerning to me!
Initial set up order requires many steps and extremely slow. Takes 3 times to fax in prescription (3 weeks), each time fax in, it'll need 24-48 hours to verify receiving or not. After that, insurance needs 1-2 days to verify, prescription needs 1-2 days to verify, picking bones from eggs and let you re-fax. 1-2 days for initial questionnaire, 1-2 days to verify those questionnaire, 1-2 days for final processing. By the time you got the prescription, you should have died because of waiting for it. WTF! The law should kill all these money shattering PBM in the health care system.
Since January, 2018 I have been trying to obtain STATEMENT of PATIENT COSTS from CVS Caremark, which I never received the entire time I was employed with Praxair, Inc. a huge, international corporation that had a contract with CVS Caremark. Actually, as of 1/1/2018, my previous employer did not renew their contract. Your customer service representatives are worthless, uncooperative, use stalling tactics, only use verbiage that they know is irritating the client, customer and then say, "Oh, you sound frustrated!" In trying to obtain my STATEMENT of PATIENT COSTS, I have talked to probably 12 representatives of this company and have gotten 12 different answers as related to my issue.
Today, 4/18/18, I called, only to have spoken to again 10 different people to get a phone number to a Case Coordinator where I have a Task # and she and I have had multiple conversations. Your customer representatives, if you can call them that, actually are just nosy, nosy, busy bodies, asking too many questions. They are extremely difficult to deal with and are so resistant to providing the client, customer with the information they are requesting. They are hurting the businesses they represent and it comes through loud and clear that they do not care. Have already sent emails to CVS Corporate Complaint Department as well as a letter to the CEO. It is now 2 hours later and I still do not have the phone number!!
My experience with this company was so incredibly painful that it affected my overall health! I spent hours upon hours and days on the phone attempting to procure valid information regarding my prescription, authorization and actual shipping. On multiple occasions information was overlooked and fabricated by all of the phone personnel. I was told one day all was ready to ship. The next day messages were left that it wasn't and needed more authorization. The information they provided regarding the insurance was false regarding rejection etc. as I verified with my insurance company. I am at the point of bringing legal action against them and the travesty of it all is that I still don't have the medication for my chronic illness. Guess I will have to take my chances at the ER. Run away from this company as fast as you can!
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