CVS Caremark Reviews

I'm new to CVS caremark after switching from another healthcare advantage program. This one is insanely poor. There wasn't an option to leave a zero. I get robo calls about my prescriptions and then they tell me to call back the number and then leave a 12-digit number verbally that I'm supposed to run and write down or try to remember when I call back.

STOP. WHATEVER you do don’t get CVS Caremark pharmacy online, WORST REVIEWS of all the online pharmacies, look them up right now! My dad’s union switched to them and immediately they denied his heart medicine. Honest to God. Yes his heart medicine. We had to fight tooth and nail and go through three appeals to get it reinstated. He had been taking it for years.! Customer service is horrendous. I think their phone base is located in Chicago and you get a non-educated operator who won’t lift a finger to help and could give a shit attitude but every single operator that answers the phone there they will keep referring you to the website. Lazy. Beyond lazy. Just a horrible, horrible organization.! You will be miserable. Better to pay more somewhere else than to deal with these incompetent clowns!!!

The poorest customer service I've experienced!!! Several times had agents yell at me because they said I didn't listen to why they wouldn't send my medications. Terrible busines. Wish you could give less than 1. Bad thing our company makes is use them!!!!!

Lately, I have been making monthly calls to CVS Caremark mail order. When I first signed up for an Aetna advantage plan their mail order service was good. Recently, (past 8 months) I have experienced shortages with certain medications, long turn around times, > 1 week or longer. They send multiple conflicting emails or texts daily, in the meantime, my providers are telling me something different.

This is by far the worst pharmacy experience we've ever had in 40+ years

The only reason I’m giving one star is because Trustpilot doesn’t allow a negative star! CVS and CVS Caremark is only in the business of driving up stock prices. They are abysmal when it comes to keeping their customers healthy! I have been diagnosed by multiple physicians with severe obstructive sleep apnea (OSA). I was prescribed Zepbound which almost immediately stopped my snoring, so much so that I no longer required the use of a CPAP. Then CVS decided they were not going to cover Zepbound and that everyone would be moved to Wegovy (which they have ownership). I was not on Zepbound for weight loss, rather it was to mitigate my OSA. Now I’m back on the CPAP and all related symptoms have returned. Terrible company! The fact that they don’t even respond to the overwhelming bad reviews tells you all you need to know about CVS.

This company is forcing us, we have NO CHOICE, but to use their unreliable mail order in-house pharmacy so they can maximize profits at the expense of my health and my family's health. If and when my family is INJURED by this CRIMINAL ENTERPRISE. I fully plan on litigating them into oblivion.

I had an extremely frustrating experience with CVS Caremark mail order pharmacy. I spent over an hour trying to resolve a basic issue and attempted at least 16 different avenues—phone, automated system, and online support—without success. Not only was I unable to reach someone who could actually help, but they also did not have my correct insurance information on file, which made the situation even more difficult to resolve. The customer service experience was abysmal: confusing systems, long delays, and no clear path to a solution. For a service that people rely on for essential medications, this level of support is unacceptable.

Formal Complaint – CVS Caremark Mail Pharmacy. I am extremely dissatisfied with the service provided by CVS Caremark Mail Pharmacy. On April 2, 2026, I placed an order for my husband’s medication, which was eligible for refill on April 16, 2026. As of April 27, 2026, we still have not received the medication, nor have we received any email or text notification confirming shipment or delivery.

I am a diabetic and CVS Caremark customer services called me numerous times wanting me to try an insulin pump. I did and now when needing a replacement for my CGM, they said they were overnight shipping it for two days now; I even took off work to receive it, it has never shown. Now when calling them, they told me that the delivery company will not deliver on a weekend so I will need to wait until Monday to get it delivered. I got off of work, as a school teacher to come home to find it not delivered and my physician's office stopped taking walk-ins at 3:00. Therefore, I will not be getting any long-acting insulin. I would not recommend CVS Caremark!!! They do NOT know the importance of medication/supplies when a person needs it to actually survive.