CVS Caremark Reviews

I returned medication for $39.06 by mail. Agent said that she could see that it was returned but did not know how to take off the charges. The insurance I use is in my husband's name. We received collections for $39.06. He made me pay it. Caremark is the worst!!

If I could give this company a ZERO, I would. I have called 3 times to get prescriptions filled. My doctor has sent over my medications 3 times for mail order. Every time I call, I get a different, very uneducated individual who tells me, "We have nothing on record for you." This is a horrible service. There are NO records of me ever calling in.. EVER... And every time I was transferred, I was disconnected. I seriously have no idea how this company stays in business.

Horrible website design and functionality. Will not pull up my list of prescriptions. Will not transfer all of my prescriptions to another CVS because they are in Script sync….Can’t tell which prescriptions transferred and which did not. Continually makes you login again when you switch screens. Really frustrating to use. With the tremendous amount of poor customer service experiences I would think they would straighten out their system.

I only have this insurance because it is through work, this insurance is horrible, they never cover any prescriptions, I feel like you get a better price on GoodRx. I really hope my works changes our insurance, I do not recommend.

I have no choice but have to use this company because my insurance requires it. I have had more problems getting medication with Caremark than I’ve ever had. I have multiple chronic diseases that require a medication to live. My doctor will send the prescription and I end up having to call Caremark, which they either didn’t receive the prescription or it wasn’t written the way they understood. I was told my doctor refused to refill a medication. Why would the doctor refuse to refill a prescription that is required in order for me to live. That was a lie.

I found that 1/3 of my medication had melted together from the Tucson temperature. Caremark refused to replace the medication. Customer service was awful. They refused to replace the medication or help in any way.

If you can avoid CVS Caremark I highly recommend it. It's a scam. They make doctors write 3 month prescriptions EVEN IF YOU DON'T NEED IT. It's definitely an insurance scam. It sucks I'm forced to use this company because it's what my job offers.

CVS Caremark is the worst! It’s an act of Congress to get any medication approved with them. If my doctor puts me on a specific medication, it’s because he feels it will work for me. But instead CVS Caremark will deny to pay for the medication. Unfortunately this is who my company uses but I do not recommend CVS Caremark to anyone!

Do not use them. First, their IT and apps are very glitchy and slow. It is especially glitchy when there are special circumstances. I have a medication which is out of stock often. The last time this happened they offered to give me the brand name, not covered in normal circumstances, in place of the out of stock generic. Whatever they had to do in their system to get it covered kept doing weird things that kept telling me I either wasn't covered, needed a prior authorization (which they had in their system), or I would have to pay near $600. I spent at least 8 hours on the phone with them over 4 days, the week after I got married - when I was supposed to be spending time with my wife and not dealing with incompetence.

THIS is why turning routine health management decisions over to large corporations (much less the United States government) is a gigantic mistake. CVS Caremark's online interface is one of the worst I have ever encountered. Buggy, glitchy, time-consuming, confusing and functionally inept. I build and administer websites, so I know what I'm talking about. CVS...Do better! Start now! And fire your web techs.

I and my wife have had to jump through incredible hoops to get needed prescription medication for months since the workplace insurance we use switched to using them. To say they are ineffective is an understatement. Days to get after surgery medication and pain killers, weeks to get insulin for our daughter. There is no barrier Caremark will not throw up to ensure our pain and suffering so they can try and make us pay out of our pocket so they do not have to cover paid insurance claims.

I cannot add a prescription to my cart on the app. I can only add it to my cart through the message I am sent saying that my prescriptions have been filled. When the pharmacist straightens out the issue the app doesn't reflect the changes they have made. I dread ordering prescriptions every time they are due. I need this app to get my prescriptions mailed. SOMEONE PLEASE FIX THIS APP! It is confusing and has more bugs than a New York diner.

I am a new employee who needed to get prescriptions. The customer service side was as helpful as they could be with assisting me. They tried everything they could to expedite the process however, the benefits side does NOT care. It’s been a week and I still have not received my benefits information that was requested 5 times. I’m so happy to know my company will be leaving in 2025 and hopefully our new carrier will be a better experience.

I was trying to order an expensive prescription +$500, actually two which would have been +$900. CVS took out the money from my account, put it back into the account and then took out half the money and then drained my checking account. I spent an hour on 10/3/2024 and another hour on 10/8/2024 with a supervisor. I was finally told that they have to take out more to make sure there is enough funds in my account to cover the prescription!!! I couldn’t get gas or use this account for anything else. All the funds were tied up with CVS Caremark. On 10/8 I was told I had to verbally give them approval for the one prescriptions could be filled. I did and it was finally shipped 10/9. When I called customer service on 10/8, I was assured it had already been shipped and she kept saying it was filled and I was calling too early, I couldn’t fill it until December. I kept asking for the tracking number and she kept giving me the order number.

My husband went to his spine back doctor yesterday in severe pain from sciatica and neuropathy. This is a CHRONIC condition. The doctor is scheduling another injection but while we wait for "pre-authorization"; he prescribed him oxycodone without aspirin due to kidney/liver issues. We tried to pick up RX and CVS said the doctor needed to present "prior authorization".?? Why? The doctor issued the script yesterday and sent it to CVS electronically to prevent fraud. CVS Caremark REFUSED to fill prescription until the doctor can fill out an authorization form and submit it to them and THEN they might release his medication??? My husband is in SEVERE pain and we need his meds NOW! The doctor is in surgery today so we may not get any approval until next week? And you call this healthcare???

0 stars. Avoid if you can. Dee, D E E, answered and without even listening to what I needed got rude and transferred me to the wrong department cutting off what I was saying. Caremark claimed they couldn’t handle VA side and only Medicaid which is a lie or poor training.

They are the worst! Hours on hold, with the most annoying hold music ever created! Unfortunately, they are the only option for 90 day supplies, with my Insurance. Some of The Customer Service Reps are very nice…however, they must be trained to give inaccurate information and put you on hold long enough to make you hang up, since The Hold Music starts to haunt you!

0 stars would be given if it was an option. They deny everything your provider prescribes and then claims it's not a lifesaving measure. I really hope my company reconsiders using them for the next open enrollment along with Aetna, they both suck!

I've been dealing with Caremark pharmacy because I had no choice. I've dealt with them for a month. I have 40 hours of phone calls with caremark over eight prescriptions and they still haven't got them right. They have left me without critical heart medication on one medication for a month and on two medications for 10 days. All simple transfer prescriptions. I have gotten the state involved. I have gotten Soonercare involved. I have gotten Aetna insurance involved and they still don't have anything right. It is the worst dealings I have ever had with the company.

I have contacted CVS at 5999 Normandy BLVD, Jacksonville, FL and left three voicemails the week of September 23 - 27th, I have even contacted CVS customer relations and they can't do anything. Come to find out the pharmacy not owned by CVS so they don't care, I have tried to contact them for some new prescriptions my doctor sent over went so far as to contact the store. The manager told me they would transfer and walk back there to have them answer, tell me why they hung up the phone, I am so over CVS. SINCE I DON'T MATTER AS A CONSUMER AND THE CONSUMER PAYS YOUR SALARY. I hope my employer State Farm sever ties with CVS since we don't matter. I use CVS by force not choice, I would rather use Walmart, Walgreens, Target, any place but CVS at least I have an option to hold to speak to someone.

CVS Caremark is a fraud in a broad daylight. Recently my wife got an ear drops prescription for 5 days. She has BCBS MedicareRX of MA insurance. It was called by Dr. into CVS. CVS said that it would cost (after insurance?) $128. When I refused to pay this much, they told me that with Goodrx they can give me a better deal for $48 cash. Then I looked up other pharmacies and found that at local supermarket pharmacy it is $12 with GoodRx. This is totally outrageous. I wrote a complaint to BCBSRX. Then I discovered that CVS Caremark actually administers BCBS RX of MA. Can you freaking believe it? What a conflict of interest!!!

The worst--spent hours coordinating copay with a Foundation as a secondary payer to scripts.. Was ASSURED several time that they would accept payment from Foundation.. Now they say--NO--we never said we would accept payment... HORRIBLE customer service.. They could not care LESS about their customers... The worst!!!

Would give negative stars if I could. I spoke to Pris and she was not helping at all. She dodged every question I asked when she could’ve clearly answered them if she is knowledgeable enough. Then she provided the wrong information after causing so much fuss and then said “sorry” and giggled. What’s so funny? I already told her I’m out of the medication and she showed no remorse that I need to wait for another 2 weeks to receive them and risk any side effects. When asked, why wasn’t I notified about this? She said I can check on the website. If I knew about it, then I wouldn’t have asked her!

For over one year now I have been trying to get CVS mail order system to get my auto refill prescriptions correct and on time. They make promises and never fulfill them, they promise to send a return label because they sent way more pills than they should have, and that never happens. On some prescriptions I have over 6 months' supply when I should only have 90 days! Now I have to figure out where to hide them from the Grandkids! I am sick and tired of all the phone calls of wasting my time trying to talk sense into their heads. Even asking for a Manager is a waste of time, they were even worse talking with than the normal Rep that answers the phone.

Hi SO I spent Hours today trying to opt out of this service. They made it sooo very difficult and was rude when I called in. You guys will never be on my plan again. Literally was made sit on hold while they called my pharmacy to opt me out and that was after I asked for manager. Opting out should be easier. I couldn't pronounce my birth control and this was why it was difficult. Just turned 18 so I just has started using it. I verified all my personal Info and said the manufacturer but that was not enough.

When my wife’s doctor prescribed a medication, the Caremark website showed $0 cost. This is not uncommon to see. Some medications are fully covered and, once the deductible is met, all medications show $0 cost. The medication was shipped to us with a $1200 bill per dose. The continued cost is not sustainable for 99.99% of the population and should not have been sent to us without our acknowledgement and consent, especially since prescription medications are not returnable. We would have never agreed to buying medication at $1200.

I'd give them a zero if I could. HORRIBLE customer service. They tell you they have a full supply of specific medication and when you go to pick it up they tell you they are out. We've spent hours upon hours on the phone with supervisors and nothing has been done and we are completely out of our education now, for 4 weeks. This needs to be fixed or MGH Brigham needs to change fulfillment from Caremark.

Absolutely the worst to deal with. They won't cover a specialty medicine ** and I have to be put on ** now. Co pay now $300 a month while my co pay was $5 per month with ** with last insurance provider. The funny part is CVS is partners or affiliated with Sandoz which makes **, obviously this is just about profits. And if you call customer service you get five different answers and nobody to answer your questions.

It can take up to a month to get a prescription filled. We are frequently asked for prior authorizations. The pharmacy does not return phone calls and does not do anything to follow up about prescriptions that are taking weeks to process. It is extremely inefficient and time consuming to refill prescriptions.

They told me that I have to use mail order and I cannot pick up at a retail pharmacy only to find out the medication has been ready for pick up at retail. Every month I’m on the phone with them for at least an hour because no one knows what the other is doing. There is never any continuity. I would rather not use them at all. They make it very stressful.

My doctor increased the dosage of one of my meds and sent in a prescription. They denied it because I recently got a refill and I should have enough to last a while and they will fill it when they feel I will need it. I guess they know more about my situation than my doctor does. The customer service representative was very patient and professional but it was not her decision so the representative gets five stars.

My son was denied his seizure medication because of the fact he didn’t have a secondary diagnosis that met the diagnosis’ the insurance covered the medication for. I had to investigate and call to even find out it was denied. We were in limbo bc the company tells you NOTHING!! When he has another breakthrough seizure I know exactly who to sue!! Medical malpractice by these insurance providers! Why is my son’s life in the hand of imbeciles?! Are the corporate CEOs and higher ups equipped with any healthcare background at all?!!

I recently started a new job, where the Insurance benefits included CVS Caremark. They denied one out of four of my medications because I didn't meet the criteria for it, even though, I've been on it for 10 years. They won't send me any paperwork on it, they won't let me submit an appeal, they continue to tell me to talk to my doctor, even though they are the ones that denied me the prescription. I've been on this prescription through several doctors and multiple insurance companies. This is the first time it's ever been denied. Whoever thought having CVS Caremark manage prescriptions was a good idea should be fired!

CVS Caremark... should be CVS WeDon'tCare about your health. They ROUTINELY deny medications that the doctors prescribe... Even when there is NO GENERIC available! I have 5 medications for my kids that they have denied. And we have ONLY submitted 5 in the last 5 years or more!!! So they are scoring ZERO. ALL PRESCRIPTIONS DENIED. Our physician knows best, we have tried alternatives and either had reactions or they failed to work. So we are left with going to a private pharmacy and paying full price. Seriously, why the heck my employer even bothers to tell me that they provide drug coverage when they chose CVS as the provider beats the heck out of me. Sorry excuse for a company. DO NOT USE CVS or CVS Caremark! EVER!

I have been using CVS Caremark since February with no concerns recently my doctor prescribed me a new medication. My copay was $248.99 which there is no way I would have agreed to pay for, they didn’t get any approval before taking that amount out of my checking account, I even called while it was still pending. They wouldn’t reverse it. Called & told they would send a package to send it back in for a refund. Received the return package in 2 days & immediately filled out the package & returned it the same day. Waited an entire week before calling back about refund. Was told they hadn’t received it back yet but they had received it 2 days after I mailed it.

Horrible experience. Worst customer service ever. No employees on the same page. Mixed answers. Told everything was all set and never was. Countless phone calls and in the end, I got nowhere even when escalated to highest person. Disaster. Save your time and energy and fill locally. They won’t last.

Prices are very high for prescriptions. In our experience the cost of medications is higher than what can be obtained from other local pharmacies. They don't accept discount coupons from Good RX through CVS Caremark Benefits Management which take them out of the running by being the highest price prescription provider. They have a long, drawn out appeals process if you request reduction in prescription cost that is more aligned with the lower prices available locally. It would be best to go to Good RX website and enter the medications and quantities that you will need and they will provide you with a list of pharmacies with discount coupons for each where you can find the lowest costs and then make your choice. I would not recommend CVS Caremark.

This service is very disappointing! They don't like do do anything for you. They try to delay and discourage you and possibly let you Die. You have to call them 10 times or more. They lie about everything they say. They can't contact your doctor and you setting with your doctor. The customer line is some sort of a scam. The people don't answer phone is so lost about how to do their job. It's almost best to go to emergency instead of your doctor to get help because they don't want to give you medicine.

Received an email from CVS with promo for photo print in the store or online, since having issues to upload online went to Lu at store in Lodi NJ with manager in duty Ricardo, after printing 999 photos the store associate couldn’t apply the promo because there was no bar code to scan even though it’s in my email and on my card claiming it’s only for online. When I show clear email from cvs it’s online and in the store promo and it’s not form cvs but prom Kodak, store manager giving me excuses who is the blame for false advertisement- I have the attent and email with detail of the promo sent to me and after printing 999 photos they prefer to waste the paper and photos already printed and satisfy the customer with valid promo code and have the customer leave disappointed with false advertisement

They constantly do not want to fill my child's medicine and try to tell the doctor what he should take instead. We finally found a medicine that works but run into shortages in our area and instead of filling the name brand they want him to change the medicine. They do not care at all about the health and safety of my child.

Their service is awful, they go to answer is call your doctor and have him submit another prescription, they don't have the medication in stock and can't tell me if or when they are going to get it. So their solution is for me to request a different prescription from my doctor. I also hate the answering system. It takes 19 minutes to finally get a human on the other side of the line. Their website is not very helpful it says please call us. What's the idea of logging in to the website if they can't solve anything on it.

This is the worst prescription coverage we have ever had. Several of our long term medications had to be changed because they aren’t covered by CVS. Recently, my doctor prescribed two new medications for me and both were denied by CVS. A doctor and his patient know what is needed for treatment and who are they to simply say, "No, sorry we won’t cover that - sorry bout your luck!"

If I could give them negative stars I would. They have been horrible to deal with. As others have noted, they make no attempt to contact the patient, they just cancel the prescription, even when it is covered and ordered correctly. Then it takes multiple calls and much time to get them to correct their errors. My company switched plans and they have been terrible since day one. Clearly they care only about $$$. If you can send your prescriptions somewhere else, do that!

I work in a provider's office and every time I have to call in regards to a medication that they have denied coverage on that needs to get approved for the patient I get transferred many times and everyone tells me that I'm talking to the wrong department. How can that be when they are the ones transferring me to other people. No one there seems to know what they are doing and only give a runaround so they don't have to cover a medication for a patient. This has happened while calling multiple times for different patients. They never get you to the right department no matter what you say or do. This company is awful. This is the only company that has been a problem.

Caremark cares about profits and not people. As an insurance company that provides medicines for people it should have more of an emphasis on people. They’ve denied prescriptions that I need, but they will not call anyone and make you aware of it. They even changed the pharmacy that I can visit. I am so displeased with them. I never had these issues before I began to deal with Caremark. They are the absolute worst!!!

I wish I could give this company less stars than this, it is really difficult to transfer scripts to them, I changed insurance and it has been a nightmare. I have had to have scripts emergency filled at a local pharmacy. Calling them is useless, you will get trapped in a Medi alert advertisement and there is no way out of it. Six months and still not all my scripts have been transferred.

I’ve been dealing with CVS for 17 years. I guess you wondering why so long? Only because of the company with my insurance is owned by CVS Caremark. If I could give a 0 I would, don’t get me wrong some customer service is great! CVS is a nightmare dealing with insurance and I’ve dealt with all them in my city, all the same! What could be so hard to comprehend? If it’s a life or death medication, you better going to your local hospital. I’ve really caught hell after a total knee replacement getting my medication, and other medications, my grandson, well my entire family and ”NO” it didn’t need a PA.

I had my prescription for 3" syringes sent to Caremark's mail order service. Because it was not covered, they simply cancelled the prescription. They made no attempt to reach me. They made no attempt to use the credit card I have on file with them. They didn't even reach out to the local CVS Caremark pharmacy to transfer the prescription. They just left me high and dry. I only found out because I noticed I hadn't heard from them. On my first call, their representative left me on hold for five minutes and then hung up on me. I had to call them again to find out they simply don't even TRY to contact you in a timely manner, or to help you solve the problem. CVS Caremark: DON'T USE THEIR INCOMPETENT, UNPROFESSIONAL MAIL ORDER.

I suspect the employees are brought in directly from off the street with no training. The company doesn't understand the concept of coordination of benefits is foreign to them and they are unable and unwilling to reimburse me as my secondary insurance despite having a prior authorization and my secondary insurance is supposed to cover my medication. I have made countless phone calls to them, and I always am promised this or that only to end in vain. In addition, why aren't CVS stores able to process secondary claims? They're all the same damn company. Why do they only process my primary insurance and tell me to submit on my own to my secondary?

I had a stroke on 6/6 and was given 30 days worth of 2 stroke preventative meds, which meant my last pills would be taken on 7/7. On 6/17 my doctor sent 2 prescriptions to Caremark for these 2 meds. I was emailed by Caremark that it was too soon to fill them. They waited till 7/3 to ship them to me.... With the July 4 holiday they could not possibly get to me by 7/8 when I needed them to PREVENT ANOTHER STROKE. I will NEVER use CAREMARK again.

They do not give consistent answers. They have said they can process scripts and then a few days later they call and say they cannot. Which leaves me in a time crunch to find another place to fill it, get them the new script and get it processed before we run out. They also estimated the cost of an item at $0.00 then charged me over $360 without notification or permission. When I asked if they could tell me the price of a drug before processing it and charging my card they said they couldn't. Yet, my local pharmacy can.

After five phone calls and 5 hours with Aetna and CVS Caremark folks, I am not getting my medications causing me a potentially serious health problem. The customer service people on the phone (usually out of the Philippines) are wonderful, and compassionate, but the Aetna/CVS/Caremark processes do not allow these people to fully solve the problems. When you get to know them and probe them, they will carefully express they are aware and frustrated by CVS/Caremark incompetence. This week I connected with the "director" of CVS Caremark in Nashville, TN to try to resolve my problems... She was very professional, and although she told me what she believed that would have fixed my problems, the CVS-Caremark electronic communications received today proves that the solution is not going to happen. Who has authority in this popcorn-machine company?

Everyone you speak with understands and is so very sorry you're having such a hard time with the games they are playing to avoid filling your non generic prescription. No one can the explain why the emails they send, what you're told on the phone and what is reflected in their app tell 3 different scenarios. 20 days later I am still waiting for approval. Nor can you use any manufacturer coupons to help with high costs on the mandatory mail orders. Shame on you.

If I could give zero stars or even negative stars I would do it. This company has gone to hell since being taken over by "corporate" America. The call center is in the Philippines since their corporate wants have customer service done as cheaply (and poorly) as possible. They could not care less in the Philippines if one gets their medication or not in the US. They read off a teleprompter and have no critical thinking skills whatsoever. They will NOT mail an Rx until 7 days before you run out. So I will be out of heart medication soon, they will not mail it yet, it's a holiday week next week, Caremark won't send the medication for 2-3 days after it's filled in 6 days, they won't guarantee an arrival date and USPS has been unreliable for timely delivery. I guess I'll adjust to not having heart medication for several days.

My doctor wrote my prescription to be filled 6/15. This mess of a pharmacy didn’t even review it until 6/18. It was mailed 6/19 and is expected to arrive by 9p on 6/24. I will have been out for a week by then. CMS and the insurance companies should bill back CVS for all the hospital readmits because meds weren’t delivered in a timely manner. This company is a joke and should not be trusted for prescriptions if your health depends on it.

I was prescribed a Postpartum medication through the specialty pharmacy. They gave me the run around for 2 days over “customer enrollment” I had to continue calling them as they never reached out to me. Then they sent me an email….ummm (I have a newborn…hence the need for the meds, I’m not just checking my emails) to tell me the med was ready to be scheduled, I called. It wasn’t ready. They needed more information from my prescriber but they couldn’t reach out, I had to. I did, had the issue resolved in an hour, called them back they said it was processing. I called back the next morning after no call from them that evening, the pharmacy wanted me to deal with the manufacturer coupon, what?!?! It can’t even be done by a patient it says so right on the paperwork. I was on hold for 30 minutes while the supervisor tried to fix it. It worked, they scheduled delivery for the next day and said the med needed to be signed for.

Scary to do business with them. I talked to 7 customer service people and no results. You would not believe the horror. This is abusive as tho they want you to have stroke. Don't go down this road. It's like talking to demons. Turn around and flee, is the best advice on the planet. Why are they still in business? Was on the phone with them for hours and hours. It's like a home invasion over the phone.

Terrible service! My doctor sends a 90 day prescription to an authorized pharmacy and they only allow a 30 day refill at a time. If I order via mail service they’ll allow 90 days. It’s a joke putting your patients through hoops.

Terrible customer service. I can't use my regular pharmacy anymore and have been getting the run around from CVS for three days now, all the while my medication has run out. Came on here to read reviews and am not surprise at all by what I'm reading. Great job CVS!

If you are thinking about using CVS Caremark to fill your prescriptions - "DON'T"!!! That will be a big mistake. They are one of the most unreliable companies I have had to deal with. They sent me defective product and are dragging their rear ends on replacing it. Now I have to figure out how to get my money back. What a mess.

I have a chronic open leg wound that continues to grow despite many topical treatment attempts. This is aggravated by my stage 4 MBC condition. A dermatologist prescribed a biosimulator after a positive response to a sample injection and sent to CVS Specialties. After two weeks of confusing automated approval processing messaging, unavailability messaging, and transferring the Rx to CVS Caremark the Dermatologist retracted the Rx and reissued to Walgreens Specialties. Walgreens Specialties efficiently approved and delivered the much needed medication in 48 hours. Never again for CVS Specialties or CVS Caremark.

Not Reliable. They send the less quantity and give no proper Reason. They won't send the QTY prescribed by the Doctor and give their explanation of Quantity. Even I agreed with their Quantity and asked about the missing quantity. The answer is: We can't do anything as this is more than 30 Days. They will take your money. CVS retail store is better as we can directly connect with them. Thanks.

Worst prescription insurance company ever!!! I’m lobbying to have my company change to a different insurer. Caremark requires prior authorization on so many Rxs now and suddenly denies several that I’ve been taking for years. I’m so disgusted and fed up. If you have any choice, do NOT do business with them. Horrible. They deserve zero stars.

Trying to get a prescription for inhaler filled. Multiple phone calls to multiple customer service reps and then to senior resolution agent. If you think by talking to CVS on the phone anything will get resolved....good luck. Horrible customer service.

If I could provide less than a one-star rating I would. The pharmaceutical mail-order service and Customer Service Help Line of CVS/Caremark is absolutely the worst I have ever, ever, experienced in my life! Over the course of 5 days, 3 agents, and 3 Sr. Resolution Managers, they lacked the ability to take ownership or responsibility, for an error on their part with my mail-order prescription plan. Each person provided a completely different explanation of what they thought had happened and what could be done. Should have taken note right up front when they couldn't find my account, list of prescriptions, or the fact I had enrolled myself for mail-order and auto-refill at the time of enrollment!!

Ordered refill on May 22 with medication with 8 refills. Didn't arrive by May 30. They had ready to ship but didn't ship. Agent promised next day delivery instead of June 7 listed by computer. Three other calls with supervisors over an hour each time over the next three days. They promise each time but then can't send it out and don't know why. Now I am on phone over an hour while supervisor tries to submit to case coordinator. Now after over an hour they want case coordinator to contact aging group. THey are waiting for email response from "aging" group and promise the case coordinator will call back today with update. Aging because the problem has aged!

Advocate with your employers to not use this insurance company!!! They undermine your physicians and require “PA’s” on life saving drugs! Ask your employers why should we pay for doctors to check us out only for this company to decide if you get the meds or not. It’s just a money racket for profits and could care or less about your personal well being. Please please please start with employers and have other options available!!! Ask employers to research before accepting this company for “CARE”!

Dumbest company in the world. Starting with the CEO. It is all about money. They don't cover her meds any more. Have had the fire dept. Out here the last Two weeks. They just roll their eyes. CEO must be getting his bonus. The people don't know nothing.

CVS Special Pharmacy refused to distribute a crucial prescription for my daughter because a balance of $25 had gone to collection (I wasn't even aware). In addition to them making it generally as difficult as possible to get this medicine on a regular basis, I was horrified and appalled that a corporation can withhold medicine FROM A CHILD because of an outstanding balance. I was able to pay the $25 and get things moving, but what if I was out of work or in financial distress or was having a medical issue that prevented the bill from being paid? How is it even legal that they can do this? It is immoral and disgusting behavior by a greedy corporation and I am following up with my state and federal reps to see if this practice violates any laws and, if not, pressuring them to enact law that will prevent it.

Horrible service in regard to medical device support for diabetes. I was told the device was out of stock and on backorder, CVS did not provide alternative and did not facilitate a solution. They just say, "Sorry we cannot provide." Diabetes products such as this are not new to the industry and this is not the first time I have had this issue with CVS. "We never get better" should be their motto...

I would give ZERO stars, but it's not an option. My wife and I just retired and have a PPO medical insurance. We never had problems getting prescription benefits though other providers until we switched. Included with our PPO is CVS Careless. The previously approved medication though our previous PPO and HMO are now excluded by Careless. Furthermore, even though we meet their listed criteria to have these prescriptions covered, we were nicely and conveniently told to "pound sand" and all appeals were denied. Hopefully, there are better companies out there that care and do the right thing for their customers/patients. As another reviewer stated, I sincerely hope CVS Careless dissolves as a prescription provider. All other PPO'd out there. Please take note.

Worst experience of my life! I am on a daily medication for an auto immune condition and CVS Caremark has made my life literally hell in trying to get approval for a medication that I need. I cannot say enough bad things from my experience in dealing with this organization. I am transitioning our entire family's pharmacy needs to Wal-greens over the experience.

Customer service is woefully undertrained. Different answer every time I call. They tell me to have my doctor send something and it doesn’t get approved and when I call back I’m told that wasn’t the right process. Very frustrating.

I truly don’t think CVS could make the process of attaining GLP-1 Rxs harder or more frustrating if they tried. Over the last 2+ years they have consistently changed covering or not covering any number of Rxs at the drop of a hat. We’re at the point now where every refill and Rx needs a PA and they don't disclose the requirements to approve it. From the bottom of my heart I hope this company goes bankrupt

Med is on Formulary, Prior Authorization was approved, criteria shows med is a preferred med but still is an exclusion? Every med needs an overwrite. Bottom line is CVS is acting not only as the dispensary but as a plan admin which means they want to save money to their client (insurance company). Since Prudent Rx is incrustated into the plan med is not approved or denied and can't do dispute. Med will be the contract amount as if I don't have insurance. The incompetency is another subject.

This company is totally unfriendly to the consumer, made an order and was told it was in progress, The representative told me she would cancel my order, to my surprise I was charged $75 for test strips that sell over the counter for less than $10 dollars Because they did cancel the order. I have to now wait until the package arrives then take to the post office for return and only when they receive it to i get my refund.

CVS CAREMARK implemented a new system in which a patient leaves a message for pharmacy team and cannot directly connect to the pharmacy to speak with a pharmacy tech or pharmacist. Same with doctor calling in a Rx— leave a message. I waited over 2 hours to get an emergency Rx filled! Pharmacy tech didn’t check the message left earlier by the doctor & I had to go through the main CVS number to get connected to pharmacy. Dangerous new system unable to connect to pharmacy to speak to someone; also no excuse not to play RX message from doctor & fill emergency script in a reasonable timeframe.

Caremark will send you refills when you don't order them, and if you cancel the order, they don't give you the option of reversing the cancel, they cancel your prescription! Obviously, they don't know the difference between an order and a prescription! What a crummy website! Also, they sent prescriptions to my former address in another state, even though I updated my address online.

I have been taking a diabetic medication for over a year and now they’ve determined I no longer need it because my A1C is in a normal range. The medication got me to the normal range, but now I no longer need a medication that a certified doctor is prescribing? What a joke.

Poor customer service. Not a good way to run a business. Poor communication. I've been trying to get a refill for 2 weeks now. I'm only using this service because my company insurance requires it. If you have a choice I recommend using someone other than CVS Caremark.

CVS Specialty Pharmacy doesn't care about people with life threatening or chronic disease. All they care about is money. They cancel orders, transfer your calls to robots, and actively work against any other options you might have to obtain your medication. They don't care who must experience chronic pain, debilitating disease, or even death, as long as their CEO and board have their pockets lined with the cash of the working class. Avoid them at all costs!

Ever since my employer switched from Express Scrips to CVS Caremark, I've had numerous problems with my prescriptions. Most recently, they stopped covering one of my medications and only told me the day that it was due to be delivered. Thank God the meds don't keep me alive or I'd be dead.

CVS Caremark is literally killing my wife. She is a cancer survivor who is now diabetic and even though she has been on her insulin for a few years now. They are not approving her life saving medication.

Since I changed insurance providers, I decided to use the Caremark mail order pharmacy since I had really great experience with my previous mail order pharmacy OptumRX. Caremark is a totally different experience! I won't use them again. They sent prescriptions to the wrong address, failed to fill prescriptions because they didn't have all the information, rather than giving me a call and many other shortcomings. When I've had to call customer service, it is rare to speak to anyone with a good command of the English language, sorry to say that. Things have just been screwed up on every transaction. I don't know why they share the CVS brand because our local CVS Pharmacies are excellent.

We have been dealing with Caremark (CVS Specialty) for over 6 months now. Easy to order refills (that's why I gave 2 stars), but if you have a billing question, good luck. Caremark is submitting 3 claims for one prescription, and pulling over $400 extra from our flexible spending account. Good luck getting anyone at Caremark to figure it out. After 5 hours on the phone being transferred from department to department, I had to call it a night. Their agents are kind and patient, but they have no answers and they just kept pawning us off to another department, usually the dept that just transferred us. I don't even know where to go from there.

This company sucks! Avoid of at all possible. They refused to pay for my COVID vaccine and within 3 weeks I got COVID. They continually try to refuse providing on-going medication that I have been on for 3 years. Randomly making me jump through hoops to prove I need it, when I am only taking one medication. They barely spend any money on me, but they seem hellbent on making me jump through hoops to get my one medication covered.

It's amazing how much I pay a week for such terrible coverage or so called coverage, for them to deny me of medicine my doctors prescribed me. I hope and pray that my company which is nationwide drops this so called company. If something is happen to me I informed my family to get enough people together and start a class action lawsuit because I was denied my medicine. Good luck folks.

I wish I could give zero stars. CVS Caremark is an absolutly horrible company for mail order prescriptions. If I wasn't required to use it by my employer I wouldn't. Every month I have an issue with one of my prescriptions. I have been waiting for 3 weeks for a prescription that they want more information from my doctor's office. My doctor's office has fax the information to them twice. I still do not have my medication. Do not use this service if you do not have to.

Caremark and CVS Specialty uses PrudentRX to manage copay assistance programs from drug manufacturers. They charge a large amount ($2k) each month for my specialty drug and they told me it's their policy to charge more if I don't sign up with PrudentRX. If I do sign up with PrudentRX, none of the copay assistance goes against my deductible or out of pocket. However, the manufacturer's assistance program is supposed to cover copays and deductibles.

My doctor sent the request for a prior authorization of ** on 4/9/24. First time I’ve been told it can take up to 3 days. Next time I called on the fifth day and asked representative Angelica(?) to submit a grievance for such a service. She’s got disconnected. Representative Dan said the process can take up to 17 days. What kind of patients can be satisfied with such service waiting in pain for 17 days?

As a Diabetic, changing over to mail order with Caremark CVS, seemed like a no brainer. However, it has been a horrible experience! After waiting over a month with No insulin and going back and forth I finally went back to my local Pharmacy and started over there. I have slowly been trying to use the mail order service as its supposed to be cheaper. I get constant denials for common Diabetic testing supplies and excuses like it's no longer a prescription benefit it's a medical benefit etc., even though I can go get it at the local Pharmacy (It's 50% more expensive). I've called so many times that I am sure my number is flagged as bad customer. I will look elsewhere for prescription coverage at the next open enrollment, even if it means not buying my employer offered Anthem Insurance. How can a company be so awful. Not a company that I can recommend.

I have been with CVS Caremark for 2 years and never had a problem, until I switched insurance company. Now I can't get online to order my medications. There is nowhere to update your insurance. And customer service is no help.

CVS Caremark is horrible. They tell you that prescriptions have been sent out (mailed), they delete funds from my bank account, and prescriptions don't arrive for up to a month+. After multiple phone calls and conversations with supervisors for each and every event, at least every two weeks during the past 9-12 months, my situations are seldom if ever resolved. Since I see my Psychiatrist every 3 months, the doctor sends in 3 month refills after visits to keep up with my prescriptions. CVS Caremark will fill and send in ALL new prescriptions sent in by my psychiatrist, which can equal 8-10 bottles worth of different prescriptions after each visit! CVS Caremark then withdraws astronomical funds from my bank, putting me in deficit situations time after time.

Have been dealing with Caremark desperately trying to get a prescription of ** to be filled last several months. They've told me that it needed prior authorization which my physician has supplied at least twice. My physician's office has spoken with me & Caremark several times to help me get my script. Caremark representatives told me that the pharmacist had to run the script (which would be denied) and then call them for an override. My pharmacy that I've supported for over 10 years, can't order this ** so I had to go to another pharmacy. I asked the Caremark rep for a reference number if I had to call again so I wouldn't have to go through the entire mess again. She told me Caremark doesn't keep records of conversations (incidents..call ins). Kinda shocking to hear that in today's computer age. So, when it didn't happen as that Caremark rep told me it would, guess what, I had to call and AGAIN go through the wrong conversation (along with being on hold for almost and hour & transferred). UGH!

The company has an annoying habit of placing a hold on your credit card account for one amount and then running the charge as a different amount. The banks see this as two separate charges & will not remove the hold. Customer service is unable to solve any issues.

They are the worst, one problem after another. Couldn’t even get an asthma inhaler, as they kept having to directly follow up with Dr to fill it. I eventually had to buy online elsewhere, even after speaking to numerous reps. Refills just disappear often, one day it shows a refill next it doesn’t. Heart meds were lost by USPS, they then used a refill to resend. Canceled my prescription altogether to send a new one. Now no refills. Spoke to 4 agents and a supervisor and each time they only made things worse. Now I have no refills, and have to go to physical pharmacy and buy out of pocket because they screwed everything up. A pure nightmare.

I talked to Jada who was anything but helpful. She acted like I was bothering her by calling to see why my medication wasn’t covered. When she noticed I was upset she started raising her voice at me saying “hello, hello” in a rude sarcastic tone knowing very well I was still on the phone.

Horrible. Slow as molasses. Incompetent. Their process is ridiculous and they're only making it harder on themselves. Imagine having a busy life, needing to fill a prescription, and 1 hour + several redirected phone calls later, you still have not accomplished anything except for the promise of a callback. These folks need to strip down their process and start from square one because it is 2024 and I'm not even certain they've recognized we're in the new millennium.

CVS Caremark playing games with people's lives here. Needed my medication refilled and they keep denying it at the date of shipping saying I need to get my doctor to send new prescription. Did that twice then on 3rd time said I need prior authorization. Got that in and they still have that same status, gave their customer service a call and said the issue was my doctor sent the prescription on the same day but it was before the prior authorization was approved. They got that issue "fixed" and expedited my order. I check the next day. Now the order status said "You put this order on hold". I click on "approve shipment " and it's been stuck on this status. This is beyond ridiculous at this point.

Caremark is absolutely horrible! They won’t cover my medications for my autoimmune disease that I’ve been taking for 8 YEARS!!!! They are all of a sudden saying it’s not covered and need prior authorizations. My doctor office has sent in the prior authorizations at least 5x since November and they keep denying it even though they keep giving the information they’re asking for! The Caremark customer service reps are terrible, clueless and incompetent. The medications are very expensive and we pay into this plan that we can’t use (since these are the only meds EVER filled). I’m so disgusted that this company is able to exist and no one is overseeing their horrible service! How can they get away with this? I shouldn’t have to fight daily and waste time killing through hoops to be able to get necessary life-saving medications! Caremark, do better, you suck!!!!!!!

I recently got a letter stating that my son's asthma medication had to be changed because there was a medication that was just as safe and effective and cost less. As I had no choice, the doctor switched the medication. The "COST EFFECTIVE" nonsense is a difference of $12 for me over the course of 90 days, so who is this medication really more cost effective for? After talking with several professionals, the new medication they will cover, is LESS effective and often does not work. So the bottom line is that my son's health is less important that your bottom line. Additionally, the medication he was on previous (that works great and controls his asthma) is now available in a generic form, which CVS Caremark also will not cover. I wonder how many pockets are getting lined at the expense of my child because this medication is safer, more effective and cheaper for only one person and it is NOT my child.

I have been dealing with my prescription issues for over ONE YEAR! Like many of us Caremark supplies “MAINTANCE Prescriptions” and we have no choice but go through this incompetent company. Many of us have been subjected to this so called company “AETNA/Caremark/CVS" to rely on our prescriptions. The headaches to obtain overrides for retail pharmacy suppling/filling a prescription due to inability for Caremark’s supply issues, Having to call every month, spending hours on the phone and depending on who I spoke to being denied AN OVERRIDE and told I could not have an override issued bc the individual on the Caremark side was not experienced enough to know better, being transferred to Senior agent, supervisors, case coordinator Team, Acct management Team” in my case, manager who handles United Airlines.

Wife had her 2 automatic refill drugs changed without her permission to "call in". Ended up with 2 days left when she realized it. Customer Service person told us specifically it was being mailed out FedEx "next day delivery" at no charge. Two days later when it still wasn't here and all medication was gone, called back and the customer service representative that promised "Next day FedEx" lied. It was sent out regular postal. Still isn't here and is "scheduled" to arrive tomorrow - 4 days after "FedEx next day error" promise. This is the second time after running either me or my wife out of drugs (due to shutting off automatic refill) that the customer service person lied about mailing out a package FedEx next day error.

It is a mess. Communication needs to be better and more efficient. Processing needs to be sped up. They really should scrap their system and leave it to local pharmacies or fire those at the top and hire someone that can do the job.

I ordered a prescription for the first time in January, 2024, through the Caremark website. I requested a 90-day supply, which was $80, much cheaper than the 30-day supply for $40. I received a 30-day supply. I let it go. Two days ago (February, 2024) I ordered two medications, one of which was the same medication I ordered in January. I requested 90-day supplies for both. Each medication was $80 for a 90-day supply. I received a confirmation that I would be receiving a 30-day supply for both. One was $40 for 30 days and one was $95 for 30 days, so a total of $135.

I have been on the same medication for years and every month is a hassle to get my medication. It’s ridiculous. I’d give zero stars if possible. Unfortunately, my job forces us to use them or I would go elsewhere.

I understand that CVS is merely a vehicle for getting medications to patients. My issue is with the messaging as it can be confusing when I receive multiple messages from CVS saying that my medication will be shipped on a date only to get a message on the date I'm supposed to receive it saying that I now need prior authorization.

This is not a criticism of CVS Pharmacy. What happened to me is not their fault. Caremark switched patients over to the generic for ** asthma medication. The first month was filled at the pharmacy and I just ran out. I called the automated pharmacy refill number then went to the pharmacy. They told me that they tried and failed to refill it because Caremark is saying that they filled it as the 90 day refill per my plan. They did not. They only approved a 30 day supply. When I called Caremark, the agent understood and called the pharmacy but it wasn't open, so he said he would make notes for when I called back. When I called back, the agent put me on hold and got her supervisor, who I had to explain to all over again. She understood but said she needed approval to do an "override to account plan" and submitted a "sales force case" tagged urgent. She said it could take up to 48 for a call back.

CVS Caremark is contracted to provided prescription medication for Aetna Insurance. They get the same amount of money from Aetna no matter how many medications they fill. I have tried repeatedly to get ** refilled. Caremark uses all kinds of trickery to avoid filling it because it is a very expensive drug (retail more than $ 1000). This medication is only used by women. Caremark will claim that the doctor did not submit the prescription or authorize renewal. I know that the doctor is sending the request. However, every month, I spend a minimum of two hours haggling with this company to get a refill. At first, I thought it was just plain, garden variety discrimination against women. But, now I know it is an attempt to save money and increase their profits.

This is the worst RX Insurance company I have ever dealt with. Sadly our company is now using this useless company. Many RXs are either not covered or the out of pocket is outrageous!!! Their website is not user friendly. You are probably better off using Good RX.

Disgraceful company that my health insurance only deals with for certain types of prescriptions so I thought I would try Caremark. It's been a month and I still have unresolved issues. Still waiting for a full refund for returned meds that came over 10 days late partly due to Caremark and the postal service. But Caremark continues to not clear up my account and even have sent many emails to escalate for a resolution. Without a refund I then could not go to my local pharmacy for refills because it showed I had refills done by Caremark and they had not cancelled them in their system. A major crap show and it continues to irk me that I still cannot get a refund in a timely fashion. Caremark should be shut down.

First time in my life that I have ever had to ask for a supervisor to get resolution and proper help. Representative I initially spoke with kept telling me I was wrong about everything I was saying in regards to your copay grant and medications and spoke over me and would not let me speak or explain my situation. Very unprofessional.

Absolutely horrible insurance. Unfortunately this is what my company uses now. I've never had so many issues trying to get prescriptions covered. I'm now being denied prior authorizations for medications I've been on for years. If you have absolutely any choice for rx coverage, do not use this company.

I pay good money for these services but they feel like what they think trumps what a Dr writes. I was written ** by my dr to fight diabetes. With a blood sugar in the 300’s A1C in the 11.1 they feel like they're more qualified than my dr by deciding that it’s not the right medicine for me, so they hit the reject button. Now if something happens because of their incompetence who’s at fault? I need this not because I need to lose weight. But because of my diabetes. I don’t recommend this company. Have to fight for an Rx to keep me alive? What’s the point of having them?

CVS Caremark is an absolute joke. Don't even waste your time trying to work with them, because they will NOT be able to get anything done! I've been trying for 3 months to get set up with them, and yet they still can't process my prescriptions. If you don't believe me, look up their 1 Star status online, and see for yourself. If people could leave zero stars, I imagine they wouldn't even be at 1 star!

My company switched to this garbage insurance a few months ago. They are beyond incompetent & into deliberately awful. You can't actually fill a LOT of prescriptions at their store, CVS, the only place that actually accepts their garbage insurance, because their pharmacists refuse "on moral grounds". It's run by crazy religious-fanatics who don't like people having medicine, so they refuse to fill certain prescriptions. Then their mail order system you're forced to use is a complete disaster. Half the time they literally lose the script your doc calls in, then it takes 5-10 business days for them to start reprocessing it because they have to do re-submissions by snail mail or fax & wait for a response in kind. Then 3-5 days to start processing it. 5+ days to receive it after they finally send it. For a total of almost a month to get a script.

This is the absolute worst Rx insurance on the market today. The only reason they are chosen by employers is because they are the cheapest provider. They don't cover most medications, especially name brand, or prescriptions that actually work. My wife and I both have issues getting our prescriptions filled every single month. Heaven forbid our doctor writes a new prescription. We do not have a choice in using them. That is what my employer chose and now stuck with them. I've called them numerous times only to go in circles, my doctor's office is losing their mind, and the pharmacy is just as frustrated. If you have an option to go with another provider I highly recommend you take it. You'll be sorry if you don't.

My company switched over to CVS Caremark mail order pharmacy and I sent in all my prescriptions. They decided randomly to contact my doctor and try to have a prescription changed to something else. I don’t know what pharmacies ever done such a thing. It’s a cheap drug for blood pressure and they had the nerve to try to have them combined the strength instead of two pills a day one in the morning, one at night to one stronger pill in the morning Without my consent when the doctor called me and was concerned that maybe this was some sort of a fake call.

I went through my doctor and insurance to get a prior authorization approved for Zepbound at my co-pay cost, but what I received was not my prescription co-pay cost; the insurance only reduced the price by half and still left me with a ridiculous astronomical cost even with the manufacturers discount card. I honestly believe the insurance and pharmacy companies would prefer having obese members who will never be healthy, so they continue to have medical issues. My highest co-cost should be no more than $225 per script. Yet I am paying over $500 plus for NO Zepbound discount.

There is this one pharmacist that always gives me a hard time but tonight she was extra mean. I had to pick up a prescription at 3am as I am a nanny and had to be in another state at 5am. She told me not to come in early in the future but it is a 24 hour pharmacy. What a controlling, miserable person. She needs to find another career!

If I could I'd give them a -10. I'm on ssdi and switched from Humana to Aetna whose pharmacy is CVS caremark. I had a few family and friends warn me about how horrible CVS Caremark is and unfortunately I'm finding out myself. I take HIV medication where you can't miss a dose, right have never paid a penny under my old carrier but CVS Caremark wants $1200 Co pay. That's more than half my monthly ssdi check. No one at CVS Caremark seems to want to do anything to help. Horrible people. Horrible customer service.

CVS Caremark had make me and my family go thru a nightmare. I have been diagnosed pre-diabetes with a point to be diagnosed with diabetes. My Dr had prescribed several and different medications to help me avoid of getting diabetes and all that CVS Caremark & Cigna had done is denied me all medications because apparently I have not been diagnosed yet with diabetes and just because not coverage. My Dr had sent them pre authorization and all the necessary documentation to show them that this medications are very important for me and CVS Caremark don't care at all. Their respond is just not coverage and they blame the insurance, but the insurance blame CVS Caremark so we don’t know who is saying the truth. They are just the worse company and insurance ever.

I would give CVS Caremark 0 Stars if allowed. Unfortunately, my company switched insurance companies and I had no choice but to use CVS Caremark for a pricey prescription. My issue is that the company processed a payment of $230 from my debit card on Jan 17th, when I removed this as a form of payment and replaced it with my FSA account. Numerous calls to CVS Caremark and speaking to their Senior Account Resolution team and my funds are not back in my checking account a week later.

Unfortunately, employer's insurance requires dealing with CVS Caremark - so no choice but to attempt to deal with them. I have been trying to register on their site for 3 weeks. I was told to contact the benefits office. That was done, everything is in order on the company's side. Still can't register. Call back - told the same thing - contact benefit office - over and over and over again. Benefit office has done all they can - The failure is on the Caremark side. It shouldn't be this hard to register on a stupid website to get your prescriptions filled. I wish there was a less than 1 star rating.

Go elsewhere if you can but most likely you are locked into them due to your insurance plan which will bring you to this site as most likely you've already been screwed by them and the handling of your needed prescriptions. My doctor sent in a script to the CVS mail order pharmacy however the pharmacist decided that he would wait to talk to the doctor before filling it since the new script had a dosage change. What an IDIOT! In today's healthcare, Do you think doctors have the time to respond to such nonsense?

This company is extremely deceptive and has the worst customer service. The published covered prescription list is apparently incorrect and trying to get anyone to actually help find a covered prescription to switch to is impossible. If my issues are not resolved I’ll be proceeding with my dept of insurance complaint.

This has to be the worst prescription company on the market. I hope employees complain enough to have corporations drop them. We just switched over and everyone is having issues. If you are a company please reconsider.

Another BIG company that just doesn't care about their customers. Sadly I was beginning to think well of CVS as a mail order pharmacy until my Medicare Part D Provider changed from them to a different mail order Rx provider. As 2023 came to a close CVS assured me twice that they were going to refill my scripts one more time. Then on Jan. 1, 2024 they just threw out all member info and order status as though I never existed. Too Bad... Sucks to be You! No Notification, No Order Cancellation update. By the time I realized that my needed refills were not coming my account was inactive and I needed to have new scripts written by my Dr (s) and transmitted to the new mail order pharmacy. I will go days without my needed meds. BAD CVS!

They say they are just managing your RX services but that's a lie. They make it so you have to go to the worst Pharmacy in the world. CVS I mean this place doesn't always check they are giving you the right drugs. They almost killed me once and now I have to visit this pharmacy and company again because they are trying to force people to pick them. Hope they don't succeed in killing me this time round.

There is one problem after another with them. They also make it impossible to contact and when you finally get a hold of them they have no problem lying. The most recent example, I still have a medication that they say is delayed in shipment now for about 3 weeks. They blamed it on the holidays but they say they shipped the order Dec 28, the tracking numbering USPS says it wasn't delivered to them until January 8. How are the holidays involved in these dates? With other orders they confirm receipt almost immediately and say they are working on it. But then you don't hear anything for weeks and then you get a letter via snail mail saying that they cannot process your order for some inane reason. My Dr will no longer work with them because they keep screwing up things related to insurance coverage.

I had switched insurance companies and the preferred provider was CVS and CVS Caremark. What a disaster. All my medications were cancelled without notification. I had called all the physicians that prescribe my medications and notified them that my pharmacy changed. They sent new prescriptions. For some reason they were cancelled again. In 4 days I have spent over 6 hours attempting to straighten out the issue. This is unacceptable. I would never recommend this company and only use them because I have to based on cost. I never had this issue with Walgreens.

I took a prescription from my doctor to CVS as I have CVS Caremark for my prescription insurance. 2 hours later my insurance was still pending, I contacted Caremark and was told they needed to get pre authorization paperwork from my doctor and then they would decide whether or not it would be approved. I was informed that this process usually takes 3-5 days for them to decide once they receive the information from my doctor. Who do they think they are? Not only can I not get my medication for a week but I have a prescription from a board certified physician which should be enough. These people are nothing more than bean counters and do not care one bit about the customers using their service! If you have a choice do not select Caremark, I will be petitioning our HR department for different coverage this year as well.

Every couple of months, it's something else. On many occasions, my prescriptions haven't been sent and they blamed my doctor. Today, they couldn't explain with any conviction the reason my next refill wasn't sent. Their customer service is the worst. They'll tell you your medication is in process. Or some other verbiage to make it seem like everything is fine or they've fixed the problem. They haven't. It take two or three calls to accomplish anything. I'm leaving them - straw, camel's back and all that.

Dr. Prescribed new med. On second month, found out the cost was $200 for 3 months. Called to get a cheaper med prescribed. Was billed by CVS for $200. When I called to find out what was going on, was told the co-pay was the same for 1 or 3 months. They could not prorate my cost. I’m trying to get my meds, even though I don’t need them. If I only got a one month supply of meds, but was charged the same as three months, where did that extra money go? It would have been cheaper to use another pharmacy, so do your research.

If you transfer from out of state to CVS Caremark, they will disregard your maintenance drugs based on what you were prescribed previously and require your doctor to get pre-approval based on generic provisions and not your health history. This means they will not care if you die before making your doctor try something else to save a buck for the corporation that chose them. I've had to go elsewhere 3 times now, even though I'm paying for their service. It's ridiculous my doctor's opinion means nothing, since the MBA in charge of the plan has never met me and won't care if I die, even though he saves a few dollars on a drug.

CVS Caremark Mail Order Pharmacy is absolute worst. They cancelled my prescription 4 times, told me my eligibility expired, put me on holds for calls for more than 2 hours each time. They had me call my benefits, but would disconnect the call as soon as someone wanted to speak with them. It was a nightmare to navigate their system - I went without medication for 4 weeks and the issue is still not resolved. If there was a 0 rating, or negative rating, I would have given that.

I've been a CVS Caremark customer for years and my experiences have gotten worse and worse. But this last was the final straw and I will never use them again. Weeks before my prescription expired, I made sure my doctor sent it in. I even set it up to auto-refill hoping for maximum efficiency. As my meds were about to run out, I checked and saw that they were going to be refilled on that day. Thought that was good. But they never showed up. My meds ran out and I checked to see if they had shipped. The date for the auto-refill had changed to that day. I felt like I was in a bar with a "free beer tomorrow" sign.

I've been a loyal CVS customer for 27 years and have had many bad experiences over the years, but the latest one is the worst. After trying to order 2 refills and ** and ** online a couple of days ago, the website kept shutting down at checkout. So I had no choice but to call them as a last resort. After calling and being on hold three separate times, for 10-14 minutes each (and listening to the loud, irritating music!), I finally talked to the pharmacist and was able to order the meds, with CarePass same day delivery, I thought everything was good. I mentioned to the pharmacist that I had also ordered some store items, and was told they would be delivered together. About an hour later, I got a text that the order has been picked up.

I have epilepsy and have recently been forced into CVS Caremark insurance due to my husband's employer. My seizure medication has been covered by past insurance. Once requiring a prior authorization that was approved with Blue Cross and then state insurance. I've been taking this medication for 23 years. Seizure free. CVS Caremark will not cover my epilepsy medications. Either of them. Started prior authorization with my neurologist and tried with my pcp. Within 5 minutes they denied both medications. I hadn't even left my doctors office. That's how quick the denial came.

Unlike other common retail, when it comes to medicine, I for one take it pretty seriously. Mail order prescription process here at CVS/Caremark is less than transparent - maybe for a reason. I had to verbally follow-up and found that what is listed was not really where they are in fulfillment. Called about a refill script that said on the web portal they "needed more info from care provider." When I called they indicated that in reality the medication "was out of stock." No options given, just wait and maybe there will be a restock. Had I not called, I would have just kept killing time because they obviously don't care to let you know the facts.

Past experience has been good. CVS Caremark has covered my brand name medication for the past 2 years. My last 90 refill was in June. I've had multiple calls to my Doctor and CVS Caremark. One call to CVS Caremark was 35 minutes on hold while the person on the other ended needed to consult another representative which seemed more like a tactic than trying to resolve the problem.

I changed to a PPO, they use this worthless CVS Caremark. Been on this prescription for a long time, now that it has transferred to CVS Caremark, it needs Dr. Approval? He wrote the prescription, insurance Co has no authorization holds, been trying to get my Dr. Ordered prescription for 11 days and will most likely have to go without for a few days because of their incompetence. If the Dr. Wrote the prescription why do they need to check if he really wanted me on that medication. CVS you are responsible if I get sick, since you refused to fill my prescription. Hope you are out of business soon.

CVS has failed me time and time again. I cannot emphasize enough how frustrating it has been to deal with them (not by choice - they have a monopoly). The issue almost caused me to abort an Ivf Cycle due to inability fulfill medication orders. There is absolutely no accountability or even mechanism to submit a google review. The entire process in dealing with them has been incredibly disheartening during this vulnerable time.

This company has now shot down 4 meds for me. 1 I've been on for 7 years. And 3 different brands of a medication used for migraines. This company doesn't care that I've been suffering and missing work due to being denied these meds! I've spent easily 2 full work days on the phone with this company only to be given the run around and hear them blame my Dr. There's got to be some kind of legal recourse for leaving a patient and customer like this!

Twice they failed to send me 90 blood pressure pills in the mail order. The second time it was short I had to pay $11.99 for 10 pills though they said they would be free. Also sent me a letter saying my credit card number did not work but when I called to inquire what that meant they said it was just standard form letter. I do not trust their mail order service.

The employee I spoke with was respectful but not in least concerned with assisting me with my problem. I know it’s hard to work in healthcare but even harder for patients looking for a person that cares about our needs. Anna N does not care about helping. She seems more concerned with getting the person off line.

Last year the federal government enacted the inflation recovery act. Everyone on Medicare would pay no more than $35.00 per month for insulin. Cvs caremark will not comply. They continue to inflate the cost of insulin for those who are dependant on it. Is this what what America is becoming? Government is a political disaster, and businesses are out of control. Where has justice gone???

If I could give 0 stars or negative star ratings (maybe -Billion stars), I would. CVS as whole company is the worst, they do not care about patients nor do they care about their workers. They are consistently understaffed, if I worked at any CVS location I would consider going on strike for better job conditions and staffing. It seems the only time this terrible company will make changes is a patient died due to their negligence and someone sued them, and that is extremely horrifying. As a healthcare practitioner I would strongly advise patients to not use this company!!

CVS is so desperate at saving money that they only hire 2 cashiers for each shift. I have to wait in line forever. Also, at the pharmacy (where mistakes could even be deadly) they do the same there and the way they cashier is by calling the customer to cashier, 1/2 process then, call the next one in line over to next door cashier, 1/4 process and are toggling between each customer not giving full attention to the customer and making us feel like we have to hurry. The same is with the back Pharmacy techs, they are bombarded. The pharmacy is also so small. Not sure if mentioned but the toggling is also being done in the regular customer lines. Also, the store is so filthy both inside and outside and even pee is not cleaned up.