CVS Caremark Reviews

Absolutely horrible insurance. Unfortunately this is what my company uses now. I've never had so many issues trying to get prescriptions covered. I'm now being denied prior authorizations for medications I've been on for years. If you have absolutely any choice for rx coverage, do not use this company.

I pay good money for these services but they feel like what they think trumps what a Dr writes. I was written ** by my dr to fight diabetes. With a blood sugar in the 300’s A1C in the 11.1 they feel like they're more qualified than my dr by deciding that it’s not the right medicine for me, so they hit the reject button. Now if something happens because of their incompetence who’s at fault? I need this not because I need to lose weight. But because of my diabetes. I don’t recommend this company. Have to fight for an Rx to keep me alive? What’s the point of having them?

CVS Caremark is an absolute joke. Don't even waste your time trying to work with them, because they will NOT be able to get anything done! I've been trying for 3 months to get set up with them, and yet they still can't process my prescriptions. If you don't believe me, look up their 1 Star status online, and see for yourself. If people could leave zero stars, I imagine they wouldn't even be at 1 star!

My company switched to this garbage insurance a few months ago. They are beyond incompetent & into deliberately awful. You can't actually fill a LOT of prescriptions at their store, CVS, the only place that actually accepts their garbage insurance, because their pharmacists refuse "on moral grounds". It's run by crazy religious-fanatics who don't like people having medicine, so they refuse to fill certain prescriptions. Then their mail order system you're forced to use is a complete disaster. Half the time they literally lose the script your doc calls in, then it takes 5-10 business days for them to start reprocessing it because they have to do re-submissions by snail mail or fax & wait for a response in kind. Then 3-5 days to start processing it. 5+ days to receive it after they finally send it. For a total of almost a month to get a script.

This is the absolute worst Rx insurance on the market today. The only reason they are chosen by employers is because they are the cheapest provider. They don't cover most medications, especially name brand, or prescriptions that actually work. My wife and I both have issues getting our prescriptions filled every single month. Heaven forbid our doctor writes a new prescription. We do not have a choice in using them. That is what my employer chose and now stuck with them. I've called them numerous times only to go in circles, my doctor's office is losing their mind, and the pharmacy is just as frustrated. If you have an option to go with another provider I highly recommend you take it. You'll be sorry if you don't.

My company switched over to CVS Caremark mail order pharmacy and I sent in all my prescriptions. They decided randomly to contact my doctor and try to have a prescription changed to something else. I don’t know what pharmacies ever done such a thing. It’s a cheap drug for blood pressure and they had the nerve to try to have them combined the strength instead of two pills a day one in the morning, one at night to one stronger pill in the morning Without my consent when the doctor called me and was concerned that maybe this was some sort of a fake call.

I went through my doctor and insurance to get a prior authorization approved for Zepbound at my co-pay cost, but what I received was not my prescription co-pay cost; the insurance only reduced the price by half and still left me with a ridiculous astronomical cost even with the manufacturers discount card. I honestly believe the insurance and pharmacy companies would prefer having obese members who will never be healthy, so they continue to have medical issues. My highest co-cost should be no more than $225 per script. Yet I am paying over $500 plus for NO Zepbound discount.

There is this one pharmacist that always gives me a hard time but tonight she was extra mean. I had to pick up a prescription at 3am as I am a nanny and had to be in another state at 5am. She told me not to come in early in the future but it is a 24 hour pharmacy. What a controlling, miserable person. She needs to find another career!

If I could I'd give them a -10. I'm on ssdi and switched from Humana to Aetna whose pharmacy is CVS caremark. I had a few family and friends warn me about how horrible CVS Caremark is and unfortunately I'm finding out myself. I take HIV medication where you can't miss a dose, right have never paid a penny under my old carrier but CVS Caremark wants $1200 Co pay. That's more than half my monthly ssdi check. No one at CVS Caremark seems to want to do anything to help. Horrible people. Horrible customer service.

CVS Caremark had make me and my family go thru a nightmare. I have been diagnosed pre-diabetes with a point to be diagnosed with diabetes. My Dr had prescribed several and different medications to help me avoid of getting diabetes and all that CVS Caremark & Cigna had done is denied me all medications because apparently I have not been diagnosed yet with diabetes and just because not coverage. My Dr had sent them pre authorization and all the necessary documentation to show them that this medications are very important for me and CVS Caremark don't care at all. Their respond is just not coverage and they blame the insurance, but the insurance blame CVS Caremark so we don’t know who is saying the truth. They are just the worse company and insurance ever.

I would give CVS Caremark 0 Stars if allowed. Unfortunately, my company switched insurance companies and I had no choice but to use CVS Caremark for a pricey prescription. My issue is that the company processed a payment of $230 from my debit card on Jan 17th, when I removed this as a form of payment and replaced it with my FSA account. Numerous calls to CVS Caremark and speaking to their Senior Account Resolution team and my funds are not back in my checking account a week later.

Unfortunately, employer's insurance requires dealing with CVS Caremark - so no choice but to attempt to deal with them. I have been trying to register on their site for 3 weeks. I was told to contact the benefits office. That was done, everything is in order on the company's side. Still can't register. Call back - told the same thing - contact benefit office - over and over and over again. Benefit office has done all they can - The failure is on the Caremark side. It shouldn't be this hard to register on a stupid website to get your prescriptions filled. I wish there was a less than 1 star rating.

Go elsewhere if you can but most likely you are locked into them due to your insurance plan which will bring you to this site as most likely you've already been screwed by them and the handling of your needed prescriptions. My doctor sent in a script to the CVS mail order pharmacy however the pharmacist decided that he would wait to talk to the doctor before filling it since the new script had a dosage change. What an IDIOT! In today's healthcare, Do you think doctors have the time to respond to such nonsense?

This company is extremely deceptive and has the worst customer service. The published covered prescription list is apparently incorrect and trying to get anyone to actually help find a covered prescription to switch to is impossible. If my issues are not resolved I’ll be proceeding with my dept of insurance complaint.

This has to be the worst prescription company on the market. I hope employees complain enough to have corporations drop them. We just switched over and everyone is having issues. If you are a company please reconsider.

Another BIG company that just doesn't care about their customers. Sadly I was beginning to think well of CVS as a mail order pharmacy until my Medicare Part D Provider changed from them to a different mail order Rx provider. As 2023 came to a close CVS assured me twice that they were going to refill my scripts one more time. Then on Jan. 1, 2024 they just threw out all member info and order status as though I never existed. Too Bad... Sucks to be You! No Notification, No Order Cancellation update. By the time I realized that my needed refills were not coming my account was inactive and I needed to have new scripts written by my Dr (s) and transmitted to the new mail order pharmacy. I will go days without my needed meds. BAD CVS!

They say they are just managing your RX services but that's a lie. They make it so you have to go to the worst Pharmacy in the world. CVS I mean this place doesn't always check they are giving you the right drugs. They almost killed me once and now I have to visit this pharmacy and company again because they are trying to force people to pick them. Hope they don't succeed in killing me this time round.

There is one problem after another with them. They also make it impossible to contact and when you finally get a hold of them they have no problem lying. The most recent example, I still have a medication that they say is delayed in shipment now for about 3 weeks. They blamed it on the holidays but they say they shipped the order Dec 28, the tracking numbering USPS says it wasn't delivered to them until January 8. How are the holidays involved in these dates? With other orders they confirm receipt almost immediately and say they are working on it. But then you don't hear anything for weeks and then you get a letter via snail mail saying that they cannot process your order for some inane reason. My Dr will no longer work with them because they keep screwing up things related to insurance coverage.

I had switched insurance companies and the preferred provider was CVS and CVS Caremark. What a disaster. All my medications were cancelled without notification. I had called all the physicians that prescribe my medications and notified them that my pharmacy changed. They sent new prescriptions. For some reason they were cancelled again. In 4 days I have spent over 6 hours attempting to straighten out the issue. This is unacceptable. I would never recommend this company and only use them because I have to based on cost. I never had this issue with Walgreens.

I took a prescription from my doctor to CVS as I have CVS Caremark for my prescription insurance. 2 hours later my insurance was still pending, I contacted Caremark and was told they needed to get pre authorization paperwork from my doctor and then they would decide whether or not it would be approved. I was informed that this process usually takes 3-5 days for them to decide once they receive the information from my doctor. Who do they think they are? Not only can I not get my medication for a week but I have a prescription from a board certified physician which should be enough. These people are nothing more than bean counters and do not care one bit about the customers using their service! If you have a choice do not select Caremark, I will be petitioning our HR department for different coverage this year as well.

Every couple of months, it's something else. On many occasions, my prescriptions haven't been sent and they blamed my doctor. Today, they couldn't explain with any conviction the reason my next refill wasn't sent. Their customer service is the worst. They'll tell you your medication is in process. Or some other verbiage to make it seem like everything is fine or they've fixed the problem. They haven't. It take two or three calls to accomplish anything. I'm leaving them - straw, camel's back and all that.

Dr. Prescribed new med. On second month, found out the cost was $200 for 3 months. Called to get a cheaper med prescribed. Was billed by CVS for $200. When I called to find out what was going on, was told the co-pay was the same for 1 or 3 months. They could not prorate my cost. I’m trying to get my meds, even though I don’t need them. If I only got a one month supply of meds, but was charged the same as three months, where did that extra money go? It would have been cheaper to use another pharmacy, so do your research.

If you transfer from out of state to CVS Caremark, they will disregard your maintenance drugs based on what you were prescribed previously and require your doctor to get pre-approval based on generic provisions and not your health history. This means they will not care if you die before making your doctor try something else to save a buck for the corporation that chose them. I've had to go elsewhere 3 times now, even though I'm paying for their service. It's ridiculous my doctor's opinion means nothing, since the MBA in charge of the plan has never met me and won't care if I die, even though he saves a few dollars on a drug.

CVS Caremark Mail Order Pharmacy is absolute worst. They cancelled my prescription 4 times, told me my eligibility expired, put me on holds for calls for more than 2 hours each time. They had me call my benefits, but would disconnect the call as soon as someone wanted to speak with them. It was a nightmare to navigate their system - I went without medication for 4 weeks and the issue is still not resolved. If there was a 0 rating, or negative rating, I would have given that.

I've been a CVS Caremark customer for years and my experiences have gotten worse and worse. But this last was the final straw and I will never use them again. Weeks before my prescription expired, I made sure my doctor sent it in. I even set it up to auto-refill hoping for maximum efficiency. As my meds were about to run out, I checked and saw that they were going to be refilled on that day. Thought that was good. But they never showed up. My meds ran out and I checked to see if they had shipped. The date for the auto-refill had changed to that day. I felt like I was in a bar with a "free beer tomorrow" sign.

I've been a loyal CVS customer for 27 years and have had many bad experiences over the years, but the latest one is the worst. After trying to order 2 refills and ** and ** online a couple of days ago, the website kept shutting down at checkout. So I had no choice but to call them as a last resort. After calling and being on hold three separate times, for 10-14 minutes each (and listening to the loud, irritating music!), I finally talked to the pharmacist and was able to order the meds, with CarePass same day delivery, I thought everything was good. I mentioned to the pharmacist that I had also ordered some store items, and was told they would be delivered together. About an hour later, I got a text that the order has been picked up.

I have epilepsy and have recently been forced into CVS Caremark insurance due to my husband's employer. My seizure medication has been covered by past insurance. Once requiring a prior authorization that was approved with Blue Cross and then state insurance. I've been taking this medication for 23 years. Seizure free. CVS Caremark will not cover my epilepsy medications. Either of them. Started prior authorization with my neurologist and tried with my pcp. Within 5 minutes they denied both medications. I hadn't even left my doctors office. That's how quick the denial came.

Unlike other common retail, when it comes to medicine, I for one take it pretty seriously. Mail order prescription process here at CVS/Caremark is less than transparent - maybe for a reason. I had to verbally follow-up and found that what is listed was not really where they are in fulfillment. Called about a refill script that said on the web portal they "needed more info from care provider." When I called they indicated that in reality the medication "was out of stock." No options given, just wait and maybe there will be a restock. Had I not called, I would have just kept killing time because they obviously don't care to let you know the facts.

Past experience has been good. CVS Caremark has covered my brand name medication for the past 2 years. My last 90 refill was in June. I've had multiple calls to my Doctor and CVS Caremark. One call to CVS Caremark was 35 minutes on hold while the person on the other ended needed to consult another representative which seemed more like a tactic than trying to resolve the problem.

I changed to a PPO, they use this worthless CVS Caremark. Been on this prescription for a long time, now that it has transferred to CVS Caremark, it needs Dr. Approval? He wrote the prescription, insurance Co has no authorization holds, been trying to get my Dr. Ordered prescription for 11 days and will most likely have to go without for a few days because of their incompetence. If the Dr. Wrote the prescription why do they need to check if he really wanted me on that medication. CVS you are responsible if I get sick, since you refused to fill my prescription. Hope you are out of business soon.

CVS has failed me time and time again. I cannot emphasize enough how frustrating it has been to deal with them (not by choice - they have a monopoly). The issue almost caused me to abort an Ivf Cycle due to inability fulfill medication orders. There is absolutely no accountability or even mechanism to submit a google review. The entire process in dealing with them has been incredibly disheartening during this vulnerable time.

This company has now shot down 4 meds for me. 1 I've been on for 7 years. And 3 different brands of a medication used for migraines. This company doesn't care that I've been suffering and missing work due to being denied these meds! I've spent easily 2 full work days on the phone with this company only to be given the run around and hear them blame my Dr. There's got to be some kind of legal recourse for leaving a patient and customer like this!

Twice they failed to send me 90 blood pressure pills in the mail order. The second time it was short I had to pay $11.99 for 10 pills though they said they would be free. Also sent me a letter saying my credit card number did not work but when I called to inquire what that meant they said it was just standard form letter. I do not trust their mail order service.

The employee I spoke with was respectful but not in least concerned with assisting me with my problem. I know it’s hard to work in healthcare but even harder for patients looking for a person that cares about our needs. Anna N does not care about helping. She seems more concerned with getting the person off line.

Last year the federal government enacted the inflation recovery act. Everyone on Medicare would pay no more than $35.00 per month for insulin. Cvs caremark will not comply. They continue to inflate the cost of insulin for those who are dependant on it. Is this what what America is becoming? Government is a political disaster, and businesses are out of control. Where has justice gone???

If I could give 0 stars or negative star ratings (maybe -Billion stars), I would. CVS as whole company is the worst, they do not care about patients nor do they care about their workers. They are consistently understaffed, if I worked at any CVS location I would consider going on strike for better job conditions and staffing. It seems the only time this terrible company will make changes is a patient died due to their negligence and someone sued them, and that is extremely horrifying. As a healthcare practitioner I would strongly advise patients to not use this company!!

CVS is so desperate at saving money that they only hire 2 cashiers for each shift. I have to wait in line forever. Also, at the pharmacy (where mistakes could even be deadly) they do the same there and the way they cashier is by calling the customer to cashier, 1/2 process then, call the next one in line over to next door cashier, 1/4 process and are toggling between each customer not giving full attention to the customer and making us feel like we have to hurry. The same is with the back Pharmacy techs, they are bombarded. The pharmacy is also so small. Not sure if mentioned but the toggling is also being done in the regular customer lines. Also, the store is so filthy both inside and outside and even pee is not cleaned up.

Caremark is very very bad at filling and refilling prescriptions. Therefore I wonder what the point of their existence is? Apparently just to make a lot of money for Ms. Karen ** (CEO). I am going to need to start anxiety meds because I have to deal with this awful company. Meds that they will not be able to fill, no doubt. I actually feel sorry for the people that answer the phone, they seem like nice Texans stuck in a bad situation.

I am very disappointed with the service I receive from this company. They won’t approve a drug I need for a chronic condition. They discriminate and flat out deny coverage. My doctor has tries many times to get my medication covered and they won’t allow it. They don’t care about you as a patient they only care about money. Having insurance coverage doesn’t not mean anything when they get to tell you which drug they want you to have and deny all prior authorizations and appeals my doctor has made. This is the worst plan I ever had.

This location for the most part has mostly 1 star reviews for good reason. They sold me tainted eye drops a few months ago. Who keeps all their receipts. The FDA just recalled most of the eye drops they sell and the FDA website said CVS will give you a full refund. When I brought the drops back, the cashier was clueless about the recall, I had to hand her a printout of the recall list. There are no eye drops on their shelves for less than $10 and I know I paid at least that much. They gave me credit for the tainted eye drops $3.69 which I know there is no way that is how much I paid. I paid much more. I think they deliberately lower the price for people when they bring back the tainted eye drops. After I got my "gift card" for $8 for tainted drops I most likely paid $18, I went back to the eye drop shelf and there was no eye drops for less than $13. I brought the least expensive eye drops up to the checkout counter and counter is was $16.

I hate this company. It's the worst prescription coverage I've ever had to deal with. I've been on the same 3 meds for years. They are all prescribed by the same doctor, who sends them in together each time I have a med check. CVS fills one Rx, then tells me it's too soon to fill the other 2. Every time I need refills, it ends up being multiple phone calls to the pharmacy - they don't answer the phone unless you're a doctor. That means multiple trips to the store where the customer service is horrible. Maybe, instead of spending so much money on PR to try to make themselves look good, the people who run this company should invest money to fix this joke of a pharmacy. People's lives and well-being are at the very bottom of their list of priorities....If they even have a list of priorities. I'm sure the corporate management team is making millions of dollars while the poor people who are forced to use this service suffer.

You people absolutely suck!!! Why am I working my tail off and paying for healthcare? I need my meds!!!!! I bet all the lazy lowlives get medicine for free! Take the care out of Caremark, because you scumbags don’t care at all!! Screw you!!!! We need our medicine!!!!

Local CVS is out of my diabetic meds so I went to Publix and the co pay was 500 so I called Caremark and they said, "No problem. We will put you on mail order." It has now been 3 weeks and I still don't have my diabetic meds. They keep telling me it is too soon to refill. I was supposed to get a refill on Oct 7th and it's now October 18th and still don't have my meds for a very serious illness in which I could die due to their negligence. I am sure they would like me to pass away. It would be more affordable for them but I refuse CAREMARK!! Just send me my meds!!

My spouse has severe asthma and is prescribed an inhaler to be taken as two inhalations twice daily. It’s an expensive medication with a high co-pay with our health insurance provider. A 90-day supply requires three packages to be sent for the one co-payment. When our doctor sent the first renewal order in 2023 we received only two inhaler packages and the dosage instructions were incorrectly stated as two inhalations ONCE daily. Same again with the next refill order. We checked with the doctor to be sure he had written the prescription correctly. He had. We contacted CVS Caremark Customer Service about the problem. They insisted the doctor had ordered it as ONCE daily.

CVS Caremark was charging me $38.00 per month. For 2024 they are increasing to $59.00. I dropped the coverage for 2024 and found a less expensive Company. It is very important to shop around each year for Medicare Part D Plans.

They’re horrible! It has always been a headache refilling my medication with them. But this past year has gotten 10x worse. The agents don’t know what they’re doing and can’t solve simple problems. I always have to talk to the manager. Even then, I can’t get the issue resolved and have to call back to talk to another manager. A lot of times my medications don’t refill when they need to and I get made up excuses it seems for why it’s “too soon”. Then I do the math myself and realize it isn’t too soon. So are they just incompetent, is their system messed up or are they scamming me? Maybe all three or one of those. Whatever the reason this is really unacceptable. We already pay so much for insurance!

I have been receiving prescriptions through CVS on and off for 30 yrs but never used the Caremark app. Decided to register and the form online. Said my phone number was invalid which is surprising because they call and text me about prescriptions all the time. Talked to 3 separate representatives, including a supposed advanced team, and after over an hour, no one can figure this out. I have United Healthcare Wellmed prescription coverage, one of the largest, who has been paying for all my prescriptions right along. You can't figure it out, no problem. I am notifying everyone to now send all of my prescriptions to Walgreens and as a senior citizen, that's a lot of money you've now lost due to your incompetence. Never again!

I've been trying to refill my injectable since July. Phone number after phone number is given and no meds. Because of them, I'm off regimen and will have to start from 0 after 4 years of being on this medication.

I changer insurance and had to start using Caremark. Absolutely horrible customer service. My doctors would send in prescriptions for a 90 day supply and refills for a year. Caremark would show zero refills! Every time I needed a refill my doctor would have to send an authorization. I called more than once to complain but they were never able to explain, correct or admit that it was their mistake. This was more than one doctor and I had never had a problem with scripts sent elsewhere.

Customer service is not helpful to say the very least. CVS Caremark doesn't know how to process orders correctly. You will receive a very large bill in the mail even after doing three way calls with your insurance to verify coverage. Every time you call you get different information. Save yourself the headache and take your business elsewhere.

I’ve been ordering my prescriptions online using their Caremark free delivery/ship because it’s hard to go pick them up. Waited a week for them to even get around to filling the prescription my doctor provided to them. Then paid in the app had it shipped from San Marcos Tx Wonderworld location. After the USPS notice “delivered” at mailbox popped up on my phone I went to my front mailbox but no prescription. I called the local post office and they confirmed through my carrier that she did NOT deliver any mail to my house that day. Small town and postal carrier knows me and my house! She even checked the entire neighborhood boxes to be sure no mistake. Pii oh at office manager advised I would need to get CVS to handle it since they mailed it.

CVS Caremark unfortunately does not care about its patients and focuses on its bottom line first and foremost. I recently switched jobs and my new employer uses CVS Caremark as its prescription drug provider for its health benefits. My wife has serious health issues, including breast cancer that resulted in her having a double mastectomy and 7 surgeries in the past few years. She was recently diagnosed with uterine cancer and needs chemotherapy. She has two bad knees with no cartilage that require her to get gel shots every six months. As a result, she has a lot of pain and the only medication that has helped and allowed for her to continue to work as a real estate agent and care for our two children was ** (prescribed by her pain management doctor), which Caremark decided to remove from its covered medication formulary two years ago because of its cost.

What has happened with CVS/Caremark online pharmacy? I had good experience with them until recently. No longer get alerts to order prescriptions. Tried to get into online account and they say you need a code which never gets sent. Called the number I usually have called and was told to call a different number. Customer Service could not help. I will switch to another online pharmacy for next year. Medicare should remove them from their preferred status.

In April of 2023, CVS Caremark declined to cover my child's prescription and requested prior authorization from her doctor. At that time, we also discovered that they had still been paying this child's prescriptions from my old plan that I left as of January, four months before the issue arose. This was only happening with her and not the five other covered family members. After many phone calls and a lot of time I should not have had to spend dealing with their mistake, her doctor sent the letter explaining that she cannot take the alternative meds because they cause her severe side effects and the authorization was issued. She only takes this medication for school, so I am just now needing to refill it again in August of 2023.

I am forced to use CareMark for the last 6 mos. Before that I used Optum Rx for my specialty prescription and over 10 years never had an issue. They were great. Every month since I started with CareMark they have screwed up my order and I spend hours correcting them. Every month it's a different issue. Once they even assigned me an advocate which proved worthless as it still took 3 more weeks and daily calls by me pushing it.

They need paperwork to determine if I'm eligible for diabetes medicine that I have been on for over a year now. My doctor has faxed all my results and files from 2019. And I'm out of insulin. And I have to wait for them them to determine if I'm eligible. My life is in their hands and told me it could take another 24 hours to determine. This is the most ridiculous thing I have heard. My doctor sent paperwork saying it's urgent and I need it asap. They don't care.

On August 6th my Doctor placed several prescriptions for me. The pharmacy has mismanaged them and lost them twice. Today is the 25th of August and I still have no prescriptions. This is the worst Pharmacy in the world. I do not recommend using them.

I get mail order prescriptions every 90 days. Half the time there is some problem with the prescription/delivery. I had not received my 4 prescriptions in some time, so called customer service. I had been on automatic refill since January. Now I was told I was not on automatic refill and the refills would have to be manually placed. They said they could not put me back on automatic refill at this time, so I should call back in 2 weeks and maybe they could fix the problem. On the website I could not place the prescriptions on automatic refill. They had been sending me ** since January, and now they say it is not permitted. I will be glad when I can select a different supplier at the end of the year and not put up with continual incompetence.

I have continual problems getting two prescriptions filled with CVS Caremark. I need Brand specific and not generic. My Dr writes the prescription stating Brand specific. I have tried all the generic and they do not work for me for these two meds. This “dance” with CVS Caremark has been going on for at least 7 years. They say my plan does not cover this med, then the next level up says the medicine is no longer manufactured, then the next level up says, "If your Dr writes the prescription with this wording, etc etc. we can fill it."

I have called at least 25 times, had three 3-way conference calls with them and my health insurance provider, each time sharing the specific claim codes they need to fix, and been told it will be done - only to have them NOT re-submit and then keep coming after me for the incorrect balance due. They got half of the exact same claims submitted and paid correctly. I ended up having to file formal appeals on these with my insurer to get them involved. I spent 3 hours typing up the dates, names and details of every interaction I've had with CVS Caremark - their billing/escalations team is either on a permanent vacation or they are understaffed! I cannot get this medication from another provider or I'd have left long ago!

If I had a choice I would drop them. They make it impossible for me to get my much needed diabetic medication. Went through 5 different prescriptions before they made me take one that I'm allergic to.

Paying this company was a hassle. They never have the medicines that are needed. Trying to call to get payment to them was also a joke. I called during business hours on a weekday-they had their Out of Office message on. I went to give a voicemail that was suggested, and it wasn't accepting messages. So it seems that they purposefully make it hard to pay so that they can find a reason to send to debt collection.

I have tried several times to get my grandson growth hormone drugs since July 8th. I received nothing but the runaround in trying to get them. I have never experienced such incompetency in my life. I have the names of all the individuals I've spoken to on this journey. I would not wish this on anyone else. Needless to say he still has not received his medicine. I attend to file a complaint with the better business bureau and any other agencies.

State of Louisiana went from Express Scripts to CVS Caremark. They are HORRIBLE. Regularly refuse 90 day supply medications that have always been allowed before. They do everything they can to force you to use CVS locations despite those being easily the worst pharmacies in the US.

Have been trying for 2 months to have CVS Caremark transfer a script from local pharmacy to mail order because CVS Caremark will no longer support local pharmacy fills. Each time my doctor sends the script to CVS Mail Order they do not update the order, and I wait 30-45 minutes at a clip to wait for them to review the situation. Script is almost out and no recourse at the moment - currently waiting on hold. Waiting for hire up.

Pharmacy located in 17172 Front Beach Road Panama City Fla. The service has been horrible. You call to check on prescriptions and their response is, 'we are busy. Call back later', then they hang up -OMG. When prescriptions are available, you wait in line and the people are stocking shelves, looking at the terminals, taking calls. You sense that they know you are there but they ignore you. It's not until I took my phone out and made a suggestion that I was going to take a video that they immediately asked if I needed help, really....The reason I still go to this location is because my insurance Aetna has an agreement with Caremark- aka Careless. Horrible, who manages these stores, let's start there and find competent people.

I have called Caremark 6 times now to try to have my prescription filled and each time told a different story to have insurance cover most of cost. Now I'm being told since they purchase medication at higher rate, I'm being forced to pay 4 times the amount what I initially pay. Tried to speak with supervisor and was hung up on after being put on hold for 10 mins. I wish I can go back to Walgreens. Didn't have this issue with them.

The website is garbage. Keeps giving you a code to log in with. The code doesn't work and you get locked out. When it works it takes you to different stores in your state and states that you have no prescriptions. Contact CVS.com and they fix it and a week later it doesn't work again. CVS should be shut down.

I have for over a year now had issues with getting a prescription filled. It’s like pulling teeth to get them to send the medication. I get lied to by the representatives over and over again. They let prescriptions just sit there unfilled. Then claim the drug is out of stock weeks later and on back order or any excuse the representative comes up with. The drug is readily available, I was able to go through the pharmaceutical company (would get the medication in a day) but was then forced back to Caremark.

Do not even consider a job that offers this prescription plan. They review formulary quarterly. So, that means that drugs you had no problem obtaining last month will be forbidden. For this you will not receive any notice and you're on your own to deal with any withdrawal symptoms. This is the most sub-par program I've dealt with in my 25-year career.

The relentless incompetence of this terrible company has cost me my health. Every single person with whom I have spoken is worse than useless. Their ineptitude has HARMED me. They are absolutely unforgiving in their stupidity. If you care about LIVING, do NOT use CVS Caremark.

I'm not going to bore you with all the details, but dealing with these people is painful. They say they will do something and they don't, so you call back and go through the whole thing again. I have tried for 2 years to get a new Dr added as a provider as I have moved across the country and they still send refill requests to the wrong Dr. Now they tell me I have to go in person to a CVS pharmacy to get this sorted out, the only problem is the closest CVS pharmacy is 130 miles away. Needless to say I have had enough and will transfer everything to Amazon and see how that goes.

Spent days on the phone trying to get my daughter's meds transferred to mail order for convenience and save money. Also tried to get my prescription transferred. NIGHTMARE!! I literally had a panic attack while on the phone with them! Their system is BROKEN and needs a complete fix!! From top to bottom!! The never ending loop to get to customer service rep. They can't help you so you go to the next level - which incurs a 20-30 minute hold. They try but eventually can't help you so another long hold waiting for the next level of authority. And that's if you're lucky enough not to have your call dropped, in which case, you start all over again.

Everything that I am about to write is literal, hyperbole is not necessary when reviewing CVS/CareMark. This is the most incompetent organization I’ve ever dealt with. They have one job, dispense medication, and they cannot even do that correctly. Lapses in meds are the norm. I have gone up to a week or more waiting for, and suffering the consequences and the withdrawal that come when I stop my meds abruptly.

I asked for a vacation override for the 5 meds I take. 4 were approved. The customer care phone number connects one to an apologetic strongly accented phone operator that has no ability to speak with a supervisor, they just chat with the "Wizard of Oz" via texting. No names for the wizard, only "Dedicated Senior Team". No names, no responsibility! No returned calls! 'But always a kind apology at the next call...

Both of my doctors have had difficulty ordering my prescriptions from Caremark. I have been trying to transfer one prescription unsuccessfully for 6+ weeks. I keep calling and having the same problem over and over again with no resolution.

What I really can’t understand is while utilizing the smartphone app, the prescription you’re refilling won’t show the days of supply? Why doesn’t CVS include such simple expected patient/consumer information? It would make sense to me. I think that the U.S. is in serious trouble. I’m speaking of these things and the healthcare industry or poorer ratings compared to many other countries. We’re not on top and haven’t been for quite some time. I’m concerned.

I would like to start by saying that I am an experienced RN. I have worked with many pharmacies over the years. I have a prescription myself that my insurance requires to be filled with CVS Caremark Speciality. For this reason, I transferred my two other prescriptions to CVS Caremark as well. This is the most complicated pharmacy I have ever used. I have spoken to several staff at CVS Caremark over the past 4 months and I get a different answer from each person I speak with. I ordered my medication online 2 weeks ago and now that I’m almost out, it is still not here.

I have a patient who now has this horrible pharmacy. There have been so many issues. First, it takes forever to get someone on the phone. Afterwards, they aren't knowledgeable at all about prescriptions. If you tell them a generic name they don't know what the trade name is and vice versa. I have gotten so many rude people on the phone and have been hung up on a few times. I have learned to get their name if they even give you the right one. I've even refilled a few of his prescriptions and then they never came! These are diabetic meds and seizure meds! I called back when they never arrived only to be told I never ordered them when I know I did. So, I had to order them all over again and wait. I would not recommend Caremark to anyone!

I've had diabetes for some years now, and it's getting near impossible to get my meds at a price I can afford. I'm always told getting my required diabetic meds is easy....FOR WHOM?? Not for ME! Prices have been skyrocketing so bad, my basic bills are now larger than my paychecks! This leaves me out of luck for my meds. I called my health insurance who said to call my Rx insurance, which is Caremark. Caremark told me "we don't do that". Which means they DO NOT help customers in need, to find the drugs they need at a price they can afford.

1st, they could not transfer all my refillable Rx from Optum Rx when I switched insurance carriers (today I was told they could) and I tried 3 times. My doctor had to fax all my Rx to them on 1/1/23. They immediately informed they would ship all of them. I had to tell them to put them on hold till I ordered. When I tried to pay a copay, they put it against my quarterly premium which was 2 months away and kept dunning me even after I spoke to them and wrote the CEO. Today, I am informed they can see Rx for me on their website that do not show up their website for my account on my computer. Bad management. I will not use them next year. I will go back to Optum Rx. A few $ more but worth it.

Have this thru my workplace:

If the specialty pharmacy was in the business of peddling consumer goods with no impact on the literal life expectancy of its "consumers" then this would just be a terribly run business with a dissatisfied consumer base. However they are a specialty pharmacy and their deficiency is paid in life. Website never works, meds take ages to arrive, and whenever you manage to convince your primary care physician to send the prescriptions to a competent pharmacy, they somehow get the other pharmacy to stop fulfilling your orders and force you to work with them. Ever since the parent company of CVS Caremark bought my insurance company, my life has been a nightmare. I am astonished their level of gross negligence has not raised the attention of lawmakers.

Caremark is my new provider as of January 1 with my employer. They sent us a letter in November and December starting that they would make a smooth transition for our prescriptions. As a person with mental health issues, I have had to spend countless hours and sleepless nights trying to deal with these individuals. They will try anything and everything to deny your prescriptions as well as want you to continue reaching out to them or your doctor to get new prescriptions that they will not allow to be transferred. I've had to spend excess monies to go to current doctors to get them to rewrite prescriptions that they've written before. Their specialty pharmacy is even worse!!!! I have been waiting for a life-saving drug for over 2 weeks.

My 88 year old mother is likely to die while waiting on this company to fill her medications! I suggest every dissatisfied individual call or write all of the Corporate Executives and Board of Directors before someone loses a loved one due to their negligence! Below are links for their corporate executives. The second link will provide the Board of Directors. https://www.cvshealth.com/about/leadership.html. https://investors.cvshealth.com/investors/corporate-governance/board-of-directors/.

If you have endless amounts of time and energy to argue with this company about coverage. They may be right for you. I have been given nothing but the run around from them. They have given me hoops to jump through, and I have, done everything they asked and still they come up w/ bogus reasons to deny a claim or authorization.

My company just switched to Athena/CVS. Doesn't matter who you get on the phone, no one is on the same page nor do they seem to have the same computer system. Contact/communication all over the phone or internet. I've been transferred numerous times, my doctor has faxed over my prescription to 4 different fax numbers that each rep gives me. I was out of pills that I had been receiving in the drive thru for over a year until I encountered this horrible experience. It took me 4 days of calling and finally a supervisor to get my pills shipped to me. No longer the effortless drive thru experience, just a whole bunch of reps that told me a different story every time. Thank God this was not a medication I needed for survival. I am 3 days without taking my pills and still waiting for it to come in the mail. I never received any explanation that this is how my medication was going to be handled for the future. Had I known I would have been prepared.

They charged my FSA debit card for a prescription they filled, and the FSA card's account website confirms the payment. But the morons at CVS insist that they were not paid. I tried to pay again (a second time), using that FSA card and a regular VISA, but it would not accept payment.

My job switched to CVS Caremark/Aetna in January to "save money" for the company, but the amount of sweat equity it has cost me (and other employees, pharmacists, and PCPs) in trying to get the same prescriptions I've had for months filled I think it's cost us more. To be fair, this is a combination Aetna and CVS Caremark issue, but in my mind they are one in the same.

The customer service is rude and horrible. If they ship you something and you don't get it, they still want you to pay for it, even if it's their fault because they shipped to an incorrect address. They want you to write them a letter or sign a form that you didn't receive the shipment. While on a phone call without even asking my permission they charged me for an order I never received. Ok you want a refill, blip, there goes my balance, excuse me you just charged me $120.00, You wanted a refill you got a refill. So rude. I wish BC/BS would use someone else.

My medication went up 115% in 2023. Last year I was allowed to get the brand name drug and this year I get the generic at 115% increase. I called and their reason was that there is a nationwide shortage on my medication so the cost went up. This is literally the definition of price gouging.

Cvs/Caremark has the worst customer service experience. On two separate occasions, I was left without my mental health medication for weeks because CVS/Caremark kept denying the prior approvals for medication I have been on for years. I have only had them as a PBM for less than 8 months and I do not understand their function beyond denying my prescriptions, keeping me without important medicine for weeks, and making my condition worse during the waiting. The CVS Caremark customer service people are unempathetic and rude. Everyone at this company from the Executives to the call center staff should be ashamed of themselves for treating patients like this.

I've been on ** for six years for severe asthma. It has been at bay enough that I can run again. Out of the absolute BLUE they in collaboration with ANTHEM BCBS decided not to cover it anymore! After two weeks of having a cat and mouse with us (me and my PCP), I was unable to take the drug. Two weeks without it has had me in active asthma attack constantly. Now I have to resort to taking a drug that doesn't work. There are so many things I want to say and do right now but for the sake of censorship I'll keep it G-rated.

We were going to on a cruise and I asked my doctor for 1 long term ** pen. He placed an order for 1 month supply. CVS Caremark took it upon themselves to increase the order from one month to 3 months without our approval. We do not use long term ** and had just ordered a 3 month supply of **. My doctor also knows this. I called them and asked them why they shipped me such a large supply of long term ** when we did not approve it and we would not use it. They said they called the doctor's office and got the extra long term ** approved. I tried to work with them and asked to return it and they said they could not return any ** because our insurance would not allow it. I said I would not pay the extra $200 when we just paid $440 for her **. They said they would see if I could just pay for the 1 month supply. I agreed on that.

How frustrating, Caremark decided in October 2022 not to cover Lantas for diabetes and notified me the first part of Jan. 2023 that it would not be covered and refused to fill my prescription. The open season under my federal plan ended on approximately Dec. 12, 2022 but they waited until Jan. 2023 to let me know they would not cover Lantas. To add insult to injury they said I should have affirmatively called them before renewing Blue Cross/Caremark health plan to see if they covered Lantas for the next year. Really, a multibillion dollar corp can easily notify patients about their decision not to cover this drug especially with computer data programs. Definitely should be investigated.

CVS Caremark mail-order pharmacy is by far the worst I have ever dealt with over the years. The entire CVS Caremark Team - customer service reps, pharmacy techs, pharmacists - is ill-equipped to handle the most basic matters for customers. They have given me the run-a-round on numerous occasions. It takes them forever to get the information and process a simple prescription order. They do not provide timely and accurate information. If there was any way whatsoever to avoid using them, I would in a heartbeat, even if it cost me more money. The federal and state government regulators should investigate CVS Caremark and its poor practices and insist on a course-correction plan of action.

This year our pharmacy (prescription) changed to CVS Caremark. Since yesterday I am on call with CVS Caremark and their specialty division, it’s been 9 hours. Still it’s not resolved. Still each rep is kicking me to other person on other department. I even brought Humira insurance specialty person, they were on the call for 7 hours explaining what to do to CVS Caremark and CVS Caremark member doesn’t know what to do. Worst nightmares with them. I am not even sure how they are still in the service industry and overcharge all medication. Going to escalate through corporate channel on their worst service. I spoke to couple of Sr rep now, they sound promising they will be able to resolve it. Wow, it takes 9 hours to get someone Sr person who can understand what’s going on.

It's a shame that no stars is not an option. It all started with me trying to get my prescriptions mail ordered. I couldn't get anyone to understand what I was calling about. I wound up asking my doctor to call and they were able to get it straightened out. Prescriptions arrived with a balance due. I called to attempt to pay it. Once again, the idiot on the other end couldn't understand what I was calling about. I asked for a supervisor. She tried to help me again. After 45 minutes of wasting my time and waiting on hold, I was finally connected to someone else. Supervisor? Who knows. I was disconnected as she was introducing herself.

I have been dealing with an issue with this company since August, which has yet to be resolved regarding a generic medication which in past years I was never charged for. Without any notice or authorization, Caremark sent this particular medication and charged my credit card $120.10, for two billing cycles. I have had to call more than seven times, as well as spending countless hours on the phone, speaking with their offshore customer service, which was a complete waste of time. Even requesting and speaking with someone in the US proved to also be a waste of time. This is the poorest customer service of any company I have worked with and the worst part is that this was for medications. No supervisor could even tell me why I was not apprised of this change. This company needs a complete overhaul with their customer service team. Based on all the reviews I have read, it appears corporate is not interested in correcting and training their representatives.

TLDR: CVS had a glitch. I paid over $3500, and they refunded less than half.

Well for starters they overcharged me by 102.90$. I wasn’t really thinking it would be a problem to get it added back to my credit card or just mail a check for the difference, boy was I wrong! I still haven’t got a straight answer from no one yet and it’s been over a week and I been on the phone daily trying to check it. They outsource their customer care call center to foreign contractors and we’ll you know how that goes, these folks are taught and given scripts to read to most all questions asked and they are all told to say I’m sorry for whatever!

Worst customer service I've ever dealt with. Reps have such heavy accents, it's hard to understand them! Just spent over an hour on the phone and he still was not doing what I asked. I think they give you the run around hoping you will get frustrated and hang up. Third issue I have called about and all the calls have gone the same way! It's a shame that Medicare thinks this company is ok for our seniors to have to deal with! Will be taking my mother to another company after this term is up!

Decided to have meds sent to my home. Was a glitch in some paper work. Very simple fix. Called several times. Was told form was emailed. Never received. Called several more times. No email received. Turned into a joke with the case managers. Avoid this CVS Caremark. Period. If you have any questions ask me I’ll explain.

Called CVS for a special forward order due to 2 months international travel. They first told me prescription ran out so I called the Dr to refill. 10 days later, Caremark still did not ship. Care? No.

This is by far the worst business I have ever dealt with in my life! This is the 4th time they have mixed my account with someone else; as a result, I am now without medication again. They called six days ago, informing me that my prescription had been shipped. He called me again today and told me to contact my cardiologist because he has put a hold on **! Their online services in dysfunctional. They took down the name of my cardiologist three times and still failed to reach him to confirm a medication. I wish my company would change. Before this nightmare, I was with another company for seven years, but not once they mixed my account with someone else. My company changed pharmacy last year, and every time I order from Caremark, there is a significant problem. Don't use them if you don't have to.

About a month ago I went to the CVS in Broadheadsville, PA & found over 206 drink & food items that were on their shelves for sale but had expired dates! Some dates were as old as 10/2021. I brought it to the manager’s attention & he said that they only acknowledge if milk or baby food is expired! That same week, I also went to CVS in Royersford, PA & brought some expired items to the store manager’s attention. She came exiting from her office raising her voice & yelling at me in front of other customers. I left the store & reported the incident to corporate. They sent a generic email to me saying “I’m sorry this occurred!” My advice to all: FIND ANOTHER PHARMACY to go to. Walgreens, Rite Aid anywhere but CVS!

Won’t approve **. Forced to take non working alternatives. No regard for the patient situation at all. Deny, deny, deny. It’s like the movies. My physician says I need ** and they clearly are just controlling costs.

This is the worst pharmacy policy I've ever owned. Should have been activated January 1, 2022, but I had to call them 6-7 times and speak with different people to get it done. Had to pay for my own prescriptions while trying to get this sorted. LONG wait times constantly. Reps couldn't answer my questions. Tried to use website to get reimbursed for all prescriptions I paid in full in cash, but site keeps saying to try back in 30 minutes. Dread calling and sitting on hold 45 minutes again.

My husband had a procedure done with his blood veins on his posterior. He has veins that have blood clots in them. The doctors are not sure what causes this. We have been dealing with this for several years. When they have to collapse several veins at a time it is quite painful. CVS Caremark decided to decline his pain medication after the procedure was done saying the Doctor who prescribed the pain medicine should have gotten it approved in advance. We called our Doctor and he filled out the necessary paperwork for CVS Caremark and they still disapproved the prescription and left him in pain. They did not call us to let us know they just sent a letter the following week.

My medicine delivery was rescheduled 3 times this month, and I still haven't gotten it. I get really sick and hurt very badly when I don't take it on time, but CVS Specialty has been giving me the same problem for the past 4-5 months! It doesn't make any sense for a prescription to be completely out before it is refilled. If I recommended CVS Specialty to a loved one with a severe heart condition, for example, that loved one would probably die because they wouldn't get their medication in time!

After my daughter was diagnosed with Type 1 Diabetes we got an ** kit to manage it. Three weeks later, we received an email from CVS informing us that they were going to send an **. We specifically told them not to and a week later, got a letter stating that the order was cancelled. 3-4 days after the letter, the ** was delivered. Just yesterday, we received a bill for $122.98 regarding the "cancelled **." CVS claims that my daughter's doctor submitted two prescriptions on the same **. Even if that was true, why would Aetna approve two prescription of the same thing? Disclaimer: I rarely shop at CVS, my pharmacy of choice has always been Walgreens and now that Aetna is associated with CVS, it is FORCING Aetna members to shop there. I can't wait for the end of the year to switch.

They can autorefill correctly, they don't, they forget, they run out AND they don't bother to call and explain. Now you have already missed a day due to CVS CAREMARK, so they should realize their error and ship them overnight=WRONG! Still won't sleep and overnights on you to pay IF you are lucky enough for anything to show up. Call Express Scripts and cry to them, they help you through the TRAUMA caused by CVS franchise.

Prior Authed my meds suddenly causing me to have to purchase five pills at full cost or abruptly stop taking them which would make me sick. Told me they would reimburse for my out of pocket expenses which were $300. Have been denied, then through the review process, three times and talked to multiple “supervisors” who assured me they will handle it. No one called me back. No letters received. No reimbursement. And when I call it’s all supposedly in my account notes yet. No customer service rep knows what I am talking about. Absolutely the worst scam. But I have no choice. Thanks, State of Kansas.

Since February of 2022 CVS Caremark has routinely denied my claims for COVID at-home test reimbursements. They claim that they can only reimburse once every 30 days, but the federal government clearly states that insurance providers must reimburse every month. Thus, all of my tests purchased in January, February, March, etc. are eligible for reimbursement. When I brought up this issue by mailing in an appeal, I received a denial of appeal with the same reason as given originally, even though I pointed out that their logic was flawed.

My son just has his tonsils taken out. I went to fill the surgeon's script for pain management and CVS Caremark delayed it requiring a prior approval from the doctor. I called to complain and get it resolved, and they were able to give me a temp three day supply until my doctor completed the prior authorization. Two days later, the doctor office calls and says the prior authorization was denied. I called Caremark back and they said that the doctor's office did not fill out the questions properly and they needed to do it again. So I am still trying to get this covered.

CVS Caremark has had my pain prescription for 2 weeks yet states they need my doctor's approval (on record and called in twice) yet they deny having it despite having my prescription on hand. They hang up (7 times already) as they say "Please allow me to research this" then they: a) hang up; b) say it's in the mail; c) say, "Your doctor needs to call." My doctor's office seems to be of the opinion that they are a conglomerate who cares little about the patients and that it's a common thing for them. I'm calling it in locally. Sad that their customer service is so poor, especially when you're a patient in pain. DO NOT USE THEM for CRITICAL MEDICATIONS. They are slow to respond. Their call center team answers, but beyond grilling you multiple times for your name and birthdate, they are useless.

I have been forced to go through CVS for years now through company insurance plans. This year we have been forced into CVS online pharmacy shipping only unless a one time prescription. I also am forced to use CVS Specialty Pharmacy. I have that sign on and accessibility now taken care of and it is working. I have been trying now for 6 months to log in to the CVS Caremark Pharmacy app. I log in, it goes to authentication and the number to send a validation code to is incorrect. It is not my phone number. So I choose answer security questions, the system replies that it does not have access to that information. That’s it, at this point at a dead end.

Medicare requires use of generic when available. CVS had to order overnight generic, they only had name brand. All meds are $3.95 under Medicare. Pharmacist gave name brand next day. At much increased price. Told me they can order generic. They did that the prior day. Pharmacist said nothing she could do but reorder. This is a heavy narcotic patch of **. The withdrawal is immediate. Pharmacist is aware of this. Said that's the way it is. Bane brand cost $600 for month supply. I had to buy it. Pharmacy selling name brand for profit without regard to federal laws and Medicare. Complaint filed Corporate CVS. Just use somebody else, like your small town pharmacy. CVS doesn't care, especially Store # 10101 Stillwater, Oklahoma 74074. 101 E. Hall of Fame phone # 405 707 0287.

The employee I was trying to ask questions to had such horrible service that most of the conversation I could not hear! The answers I got for 2 diabetic supplies I need were that they were not covered without prior authorization. They will pay for outdated equipment or types of insulin. Not Helpful. When I asked to talk to their manager, I was told there was no one she could provide me. Worst company I have had for pharmacy benefits.

I played heck just trying to pay for my mother's prescription! In the end I could only pay for one time, and was not able to enroll the credit card for future payment. I had the same experience paying for my own Rx, only I somehow got intercepted by a helpful and knowledgeable representative who also enrolled my card. CVS Caremark is linked to my Aetna Medicare account, but nowhere on the website is there any information on how to arrange payment for prescriptions! I dunno-- if they aren't any better organized than this, maybe I don't want them to have my mother's card #, anyway!

I have been on prescription steroids for a very long time due to my illnesses. Last week I tried to refill my prescriptions and CVS Caremark decided that now after years they needed preauthorization which they denied which caused me to abruptly stop steroids which in turn made me very very sick over the weekend. Almost hospitalized. I called. I spoke to someone today. They told me their pre-authorization department does not speak to clients just doctors and if I wanted to I could pay cash and not use my insurance and buy them that way. This is not the first prescription they have done this to. My other medicine that comes from my severe RA I’m supposed to take every Tuesday well this week it won’t be delivered till Thursday so it defeats the purpose of me taking at the same time every week as managed by my doctors If CVS can’t even get it to me on time.

CVS is threatening to not cover prescriptions at local pharmacy. I'm not going to drive 100+ miles to get an antibiotic. Wife needs regular meds that need refrigerated, don't trust USPS to ensure it will not freeze on the porch. Terrible insurance. We will support local pharmacies, not big box programs.

After waiting in line for over 30 minutes to pick up a phoned in prescription from the doctor's office, I was told it wasn't ready and my name would be called when it was. My name was called and I approached the window where a rude and officious clerk asked if I had been to the window before. Yes, my name was just called to pick it up. She didn't seem to know what the procedure was and was very rude. Long story short. This is about the third time that I've had and unpleasant experience at CVS.. The last time the clerk forgot to call my name when the script was ready. The line is ridiculously long and each customer takes an inordinate amount of time due to the lack of training. There is no excuse for this bad behavior or rudeness, not to mention the wait.

I have been trying to get my medically necessary approved for over five months. The Prior Authorization Department has denied my claim four times now, even though my doctor has followed their instructions each time. I have already tried all of the medications they have requested and all of them have failed. My doctor has documented this with them, but they still deny me. A patient is not allowed to contact the PA Department directly. This has affected the quality of my life! They do not care. This is the worst prescription provider I have ever dealt with. They should be fined or sanctioned, or something. Please steer clear of CVS/Caremark if you have a choice and value the quality of your life! They do not deserve one star!

For being in healthcare it's horrible how bad their service is. Tried messaging them since I was having an issue and the website wasn't working so I emailed them and they actually emailed back telling me to call or send a message thru the website. They obviously did not read my email. Tried to call, on hold for so long I gave up. They actually did respond telling me they do not have my phone # and to give it to them. I've been dealing with them for years and they have called me plenty of times in the past so that was ridiculous. I give them my phone # AGAIN and they don't even call! I get the cut and paste generic messages how they will escalate the issue and let the proper people know about my issue, but they don't do anything. I don't have a choice but to use them for my medicine but there is NO customer support whatsoever. This is just one of many issues I have had with this company and it's pathetic how they operate.

CVS Caremark is the worse medication insurance experience I have ever had. They do their very best to avoid covering your prescription. One way they do it is by asking your busy doctor to call them about your prescription. They give your doctor a phone number that they don’t ever answer knowing that busy doctors will stop trying after few futile efforts. Meanwhile, your order is blocked until they talk with your doctor. They have many other obstacles to filling your prescription. Don’t waste your time and money. AVOID this insurance scam.

I have a prescription for **. It is not life saving, it is not something I need to take to maintain quality of life. It is literally just for my ongoing sexual health. I am very glad I do not have any prescriptions that I need to take every day or risk severe complications. So far I have had ** for ~4 months. I have not had a single refill where I did not need to call the pharmacy and get them to check my prescription again to verify that I have refills. My provider has had to reach out to them each time to confirm that, yes, I do still have the refills available as indicated in my prescription. And this is just for a sexual health medication. If you have a prescription for anything critical, do NOT utilize CVS.

They are completely unresponsive to all communications. I've tried replying to their emails, and also logging into their Caremark website and sending a message there. I've even tried calling, and am put on hold interminably. (I hung up after 1/2 hour with no explanation for the delay.) Sure, they only charge about $7/month after the deductible, but in my experience you're paying for nothing.

Caremark should be out of business PERIOD!! They try to make getting the Rx's that I have taken for YEARS (as I need them to SURVIVE) next to impossible to get..Always changing the GAME of theirs...Making my Dr. jump through HOOPS...Doing their BEST to talk me into changing to other CHEAPER..Crappy.. less useful for my needs drugs....That's just the start.

I have been on the same prescriptions (type 2 diabetic) for several years but somehow Caremark screws it up at least once a month. I will get a letter/text/email saying that they can no longer fill a prescription because “they contacted my doctors for a refill but received nothing from the doctor” (paraphrased). So I contact my doctor for a refill only to be told by Caremark that they can’t refill it yet as it’s not due for another 2 months. OH, in the original notice they said I had 5 days to contact my Doctor and get back to them. This could have been a one time occurrence, but NO, it has happened many times.

I have Crohn's Disease and need my infusion. My doctor's office and myself have been working on this since January 3, 2022 because my infusion was due on January 18. I still have not received it. They have my doctor's office and myself jumping through so many hoops it is ridiculous. They have set up 3 delivery dates only to cancel them and give us more excuses as to why they won't deliver it. Yet again more hoops to jump through. This company is the worst insurance company that I ever had.

We use an injectable medication. It comes in preloaded pens that require special needles. The ones CVS Caremark will cover for no copay are terrible. Over half the time they bend while being used. We spent hours talking to them, the pharmacist, and the doctor about this issue to finally get CVS to agree to covering decent ones that actually work properly with a 40% copay. This took almost a dozen phone calls and literally hours. No exaggeration. But we finally get the approval.

Wish I could rate CVS Specialty no starts. So frustrated! I have Crohn's, tried various medicines over the year. Nothing has really worked. Have had surgery in the past, 9 inches removed. My doctor prescribed **, been taking it about three years seems has totally repressed my Crohn's symptoms. Something is wrong with CVS - some mix up, they keep denying my prescription, last time CVS was 6 weeks late sending my **, my symptoms started to come back. Dr wanted to increase the dosage, now they have denied 3 times, going on 9 weeks late. My dr has called, faxed info, I have been calling, you talk to one person who claims they're going to help. Then another email stating it's denied, I call again dr office calls. I've requested conference calls/ peer to peer review, nothing. I even got a "reminder" mailed to me to let me know it's time to refill, due January 4th. Still trying, what is wrong with CVS.

Ok our pharmacy plan changed to this poor excuse for insurance and it really sucks! Was paying 10 a month for a month of life-saving ** with Express Scripts Pharmacy and now we have this junk and they said my new plan it will now cost 238.00 per month for one prescription and I take 10 due to my kidney Transplant. At these rates I will die not being able to afford my medication.

They refuse to pay for a drug I'd been using before our insurance got changed. They insist I use one of the "generics", but the fact is, there is no generic for it. My brand name medication is a different formula from the other, less expensive medications. My doctor has appealed to them 3 times. Now, I have to appeal to the state, and hope they overturn Caremark's decision. In the meantime, I'm paying for it out of pocket.

I had to deal with this company 10 yrs ago when I still worked. Now I had to go on my wife's insurance and they just switched to this poor excuse of prescription service. Whether retail or mail to rudest, incompetent people you are forced to talk to. Those insurance companies that choose CVS Caremark should be investigated for some kind of kickback scheme because the decision couldn't have been on customer satisfaction.

Very poor customer service if you can even get someone on the phone. I cannot get the simplest of answers on why a medication I have been on for years is cancelled. No response from email inquiries. The website is very hard to navigate.

TWICE in one year a pharmacy staff person canceled my autoship medication because they "thought" it was a duplicate. I take two different dosages of the same medication and my doctor's label clearly states this; if you take the time to actually read and don't just randomly go through prescriptions hitting delete. Apparently they're not paid think or read, but they must get bonuses for rudeness. Twice a staff member who apparently was reviewing medications came upon my two dosages of the same medication, decided on their own it was a duplicate and without verifying and deleted my prescription. I did not know this until I was getting very low and my auto-ship had not arrived. I called and was told initially that my doctor canceled the prescription. I knew that was not factual because I had just been to the doctor.

CVS/CAREMARK simply doesn’t care about you or your order! Calls to customer service is a joke on you! They just say it’s because of Covid or it’s USPS’S fault that you didn’t receive your medication in the mail. After years of dealing with them and no change in their tactics because they simply don’t care period.

CVS Caremark is the worst company ever. I was picking up two medications that I’ve been taking for the past 5 years or longer. I was told these medications needed prior authorization. Really after 5 years. So I called and only one was released. It’s been 2months and I still haven’t received approval for the 2nd medication yet. This whole process needs to be revised. The only thing they care about is the bottom line. I was standing behind a gentleman that was trying to get his medication also. They told him it was pending approval and that a 2month supply without insurance would cost him 7,000$. No absolutely no medication should be this expensive.

This is by FAR the worst insurance company I've ever had. They asked for a PA for a specific medication then when they received the PA, they asked the doctor to write a different script (this is for a script he writes all of the time and no other insurance). After he did that, THEY DENIED IT!!! I had to go through an appeal process, which, just getting the paperwork in for that was a hassle. After about a month, it finally got approved. Then, they complained about the instructions on the medication... After a month, I still have no idea when I'll get this COVERED AND APPROVED medication. During this entire process, I've had to check in almost daily to get status updates by calling their horrendous customer service department where I was transferred, probably 4 times on average per call.... Just the absolute worst.

Wow - for a specialty pharmacy dealing with time-sensitive medications CVS is an extreme case of failure. They made a mistake by not sending my daughter enough medication - so when it came time to refill they required an exception. It took a week of me calling every. Single. Day. Multiple times during the day. Horrible communication on their side - no one seemed to understand the urgency as by this point my daughter was 1 week late in getting her medication. NOW the next month we are trying to get a refill and guess what... They messed it up again. If only we had a choice to pick a different specialty pharmacy. I would switch so fast.

They have the worst phone interphase, they merged their app with CVS so you can't tell which medicine belongs to which pharmacy. When you have a problem, it takes hours to resolve. The pharmacy is an inept robot.

CVS is by far the worst pharmacy on the planet. My doctor prescribed meds and my insurance approved the prescription exactly one month ago and yet you still refuse to send me my meds. I have made 6 phone calls, each call lasting at least an hour and NO RESULTS! WHY ARE YOU REFUSING TO SEND MY MEDS AND CAUSING ME TO SUFFER, NEEDLESSLY?

They wrongfully charged me and sent me prescriptions that I stated I didn't need and now won't assist me properly to return them. They literally keep sending me the same exact response that is regarding a different situation with them, which means they clearly aren't even reading what I'm requesting at all. It's been this way for 5 emails now. I tried putting in a dispute with the BBB and they won't answer that either. Literally the worst customer service I've ever experienced. And my insurance is forcing me to use them...

I work with insurances and pharmacies all day every day for work and CVS is seriously THE WORST one I have to work with and I hate that I am forced to use them for my prescription. Before they send prescriptions, they charge your card. After giving them my HSA info, they say they have everything I need. However, I get calls later saying the info didn’t save and they have to re-enter it. This happened MULTIPLE times for one month’s prescript. It finally went through and they send the med.

It seems that more often than not, when our doctor submits a prescription request for my wife for our mail order prescription service from CVS Caremark, there are problems, and rather than CVS just contacting the doctor's office to get things straightened out, they send us a letter saying they are not filling the prescription, and to call our doctor if we have questions. Then we have to call the doctor's office, and ask that they contact CVS and try to get things straightened out. Nursing staff at the doctor's office often related that they find it almost impossible to talk to an actual person and usually just give up and call in a new prescription, hoping it may go through.

If I want to get my medication at a decent price, I have to use CVS Caremark mail order pharmacy. There are a number of issues associated with this requirement, not the least of which is the conflict of interest that my insurance company (Aetna) owns CVS Pharmacy. It’s important to point out that pharmacies in general have a high ethical responsibility to dispense life-saving drugs to people. I will list below some of the things that both Aetna and CVS do not take responsibility for, and have no ethical standards for delivering medication services to their prescribers:

They are not approving my cholesterol medicine which I was taking last 2 years. My company just switch with them. It seems like they are trying to sell some medicine that made in India and generic to make profit. They are forcing people take generic even though doctor prescribe non-generic. This is a total scam. I am planning to sue the Caremark. They cannot play with peoples' health. People takes so many drugs and they are interdependent and drug interaction also involved. If they are not willing to provide what doctor prescribed then why company need to keep them.

Ran out of life saving drugs and unable to figure out how to correct the glitch which seems to be in the systems not understanding each other. So my docs place closed my "OLD" "acct" --unable to open a new acct since it is still is CVS MAIL Order. I gave them my.

The company I work for has CVS/Caremark for our prescription insurance. What a JOKE they are! You are supposed to be able to GO TO ANY PHARMACY you want to get your prescriptions, but it's ALL LIES!! I tried going to another pharmacy because I despise CVS pharmacies, and they REFUSED to allow that pharmacy to fill any of my prescriptions!! The other pharmacy is set up with GoodRx to use when people don't have insurance or their insurance doesn't cover some prescriptions, so I let them use GoodRx as my prescription insurance!! I even got a few of my meds for CHEAPER than CVS/Caremark insurance!!

I was paying in April of 2021 $0.73 for a 90-day Supply ** 5mg. In Aug 2021 I was charged over $12.00. WHAT THE HECK. OVER $11.00 MORE. And that's with Insurance. What a gyp. My Insurance company picked a LOSER.

I have my meds fill, and shop at location but today l cancel my membership with the Care Pass, why? L received a survey that said once completed l would have items to choose from and to choose one free plus play shipping, after doing all that it stop processing. It was a scam. All they want is free surveys then cheat you out of item

For medical supplies we just found out that CVS refuses to process Medicare Part B for medical supplies. They insist on the assignment of all benefits and that we agree to be billed directly or they would not release the diabetic medical supplies. Medicare spoke to them and was told CVS that the Medicare Part B has not been billed in one year. CVS says they billed Medicare. Read what they ask you to sign. Medicare said to find a new provider and offered several viable alternatives. Be careful what they ask you to sign. If they do not bill the insurance, the form you sign gives them permission to come after you personally to pay for what your insurance should have been billed for. We called CVS corporate and they do not care.

Company now delivers on time.

I have a prescription for **. tried to fill it thru CVS and they said no. They do not fill that. I told them it was crazy. They weren't filling a life saving drug. It been proven effective. I've been taking it for months. I'm almost 60yo. with serious heart and lung issues as well as diabetes. I am an appraiser. I go into 2 to 6 houses a day and have since covid started. I've never gotten covid. Thanks to **. This is insane. My insurance makes me use cvs or else I would leave them in the dust.

They refused to allow me to fill my prescriptions at my local non-CVS pharmacy, saying I had to call in and opt-out of a mail order system, for some reason. After being tossed around and redirected to various people, I learned that I was lied to. I couldn't "opt out". I was told my only options were to use the mail-in system or switch to the more expensive CVS pharmacies. I'm not using CVS Pharmacies solely out of principle now. To try to bully and force people into using your business is barbaric and the epitome of what is wrong with the US healthcare system. Screw CVS Caremark, Screw CVS, avoid them if you can at all costs!

I got my transplant two months ago. After my transplant, I asked my doctors to send the prescription to CVS Caremark and my nightmare starts. First of all, as a transplant patient, I need to take my medicine ON TIME every day. Second, the hospital I had transplant is one of best in US. When I called them, they always response on time. Last month, I was not able to receive my medicines on time. So, I had to work with the hospital to get 7 day supplies with $200 own pocket money in order to ensure I have my pills on time.

I have never worked with a company that is so disorganized! Unfortunately, I must continue to work with CVS as my insurance company has chosen them to be their specialty pharmacy. Each time I must call, I talk with a different person and then am asked to call again for some other reason. My computer file must be a mile long with CVS as I have had problems getting my medication (** for asthma) sent to my doctor on time. My doctor has had to give me sample injections before since my medicine did not arrive on time for my injection and CVS says that I owe them over $1000! My insurance covers the injections and I do not owe anything--which I have talked with three different people on three different occasions about-each time the customer service agent agrees that I do not owe.

My insurance coverage is best via CVS Caremark 90 day mail service, unfortunately they are the worst. I have had numerous issues with them shipping out prescriptions incorrectly and then I need to mail back the prescriptions for them to then send the correct prescriptions. If the Dr. sends script for branded, they don't call you to understand what is needed if you could change to generic. They just ship it out. Then once you receive it, you need to call, complain, wait for return shipping label (15+ days) and return it. Then wait to receive the correct medications. It's an absolute joke.

For routine Rx refills CVS Caremark mail order works great. They do have problems with refilling Rx's that require a doctor's approval or a new Rx. CVS regularly has has problems with these orders. You typically end up contacting customer service, then you WILL have problems. Their OVERSEAS call center is terrible! Most of the reps speak poor English at best. They often don't understand the problem & you waste your time. After 6 years with CVS Caremark I'm resolving the problem. At the start of next year I'm switching to Anthem RX or Walgreens for my Medicare Part D service.

I have used other mail order pharmacies in the past but CVS Caremark is nothing but a headache! Despite being told there was a PERMANENT NOTE on my account several months back that no NEW rx's were to be automatically filled, this RX was filled without my authorization. After over 30 minutes on the phone with Elaine in Caremark C/S to cancel this order, was told it was cancelled. Six hours later, my in-person pharmacy called unable to fill this RX until June 27th b/c CVS Caremark was showing it as processed!

My psychiatrist accidentally refilled the wrong prescription so I called to cancel the $66 order. The lady on the customer service line said it was cancelled then I get charged and a notification that it shipped. I hate this company so much as this isn’t the first time their automatic renewal screwed over my bank account.

CVS Caremark has to be one of the worst pharmacies for insurance there is. I was overcharged $500 7 months ago and the issue is still not resolved. They have had mistake after mistake and the employees seem completely clueless on how to do any tasks which require using thought.

You've got to love a company like CVS Caremark. While I don't get a say in who my prescription provider is, it seems that CVS Caremark gets a say in what prescriptions it feels should be covered, instead of listening to the expertise of medical professionals. What's even more hilarious is when the prescription prescribed is a $10 anti-inflammatory cream, and the company I'm sure spent significantly more money denying my claim (that hasn't even hit the deductible yet anyways), then had they just processed the prescription to begin with. If you want to have your prescriptions rejected based on what makes CVS Caremark the most money, choose them as your provider. If you want a provider who actually listens to medical professionals, find someone else.

My workplace forces me to use Caremark. Trying to get refill on my meds, they refuse to send them because I HAVE to buy a 90 day supply. I can't afford the prices they have on one MONTH, must less a 90 day supply, plus they refuse to send a bill, you HAVE to pay when you order by mail! These people will NOT budge, and require me to no longer take my meds. The ONLY REASON I'm STILL working is for the health insurance. Guess I can go ahead and retire now that I'm paying for insurance I can't use! STAY AS FAR AWAY FROM THIS COMPANY AS YOU CAN!

Over the past week my spouse placed nine telephone calls to various representatives of CVS Caremark Specialty Drug Program in an effort to obtain a new prescription for **. The drug was pre-approved on February 26, 2021. She was notified of this authorization by a letter she received in the mail on March 3, 2021. At that time she made her first call asking the status of the prescription. The wait time to speak with representatives in the pharmacy ranged from 45 minutes – 71 minutes. She was spent a total of 11 hours on calls with CVS. She noted that very time she got a representative on the line, they were universally polite and attentive, but unable to “fix” the alleged problems holding up filling and delivering the drug. When the drug did not ship on the date they originally said, the next set of calls were made at which time new anomalies blocking the order were revealed. Some of the alleged discrepancies delaying the prescription included:

My wife had a liver transplant Jan. 25, 2021 and we received her anti rejection medication from the hospital for the first month. CVS Caremark was notified and received the scripts. We called a week before we needed the meds to ensure we would receive them in time. They responded we receive the anti rejection medication on Thursday March 4, 2021. Well that afternoon we didn't receive the medication and we called and they responded it wouldn't be here until Tuesday March 9, 2021. What didn't they understand that she is a liver transplant recipient and needed her anti rejection medication everyday. We were in hysterics and finally got 2 days supply overnighted to us from the hospital that did the transplant. NOT FROM CVS. They couldn't accommodate an overnight emergency medicine delivery.

CVS/Caremark/Wellcare is now all one company, and it is a disaster. They have the nicest customer service people who really try to help, but one company entity does not or will not communicate with the others so it always takes a minimum of an hour to get a prescription refilled, and does nothing to resolve the sign in problems. So you always have to talk to more than one person. Their sign in problems should be legendary. While verifying that I actually am a customer, after 7 years as a customer, it rejected my mother's maiden name when asked to respond to a security question.

I have been with Caremark for more years than I can remember. On Tuesday 2/16 I was hospitalized For a TIA, following a stroke in May of 2020. After battery of testing the Doctor ordered a 24 hr Blood thinner for patients with Afib on 2/18. It is now 3/1 and still no signs of medication. I've tried to track and it's lost. Caremark said they can't do anything at this point. I can't get the meds due to this being in process. They have really declined in service. I will not use them anymore. Another thing, is they no longer allow you to use co-pay cards. You are best if you get filled at your local pharmacy. even if it cost you $4 more. You will have it in hand and have the ability to fill it if you have a emergency. On the same note My Chemo drugs have been held up for at least a month now for other reasons. I am fully insured both private and medicare. I just hope I avoid another black out TIA ambulance ride.

I have been with them a long time. But they made a mistake, had me call my doctor to fix it, and I’m spending two hours at CVS in a Sunday afternoon so their phone system can keep hanging up on the pharmacist and me. Then they couldn't fix their mistake and are having me go without asthma medicine. Their advice is to go to the ER instead. During Covid.

CVS Caremark mail order is the worst. My medication for narcolepsy was held up by the USPS. I contacted Caremark for a replacement medication 6 times and have not received a replacement. Never have I dealt with such incompetence.

CVS/Caremark's monopolistic control over which pharmacy I can use should be investigated. My neighborhood pharmacy was considered to be "in-network" until last year. Unless I want to pay out-of-pocket for my medications, I no longer have the choice to use my local pharmacy with a pharmacist whom I trust. Last month, CVS would not fill a 30-day supply of my blood pressure medication because of their 90-day supply rule. I had transferred my prescription from my local pharmacy to CVS and went into CVS to pick up my prescription. CVS said that the prescription could not be filled for more than 30 days because I had 30 days left on my previous prescription; as a result I was without my maintenance blood pressure medicine and had to figure out that I still had a 30-day supply at my local pharmacy. I was forced to go back to my local pharmacy and get the 30-day supply which was "not covered" by my insurance (CVS Caremark).

We are insured through my WIfe's Employer. The Insurance is with Aetna. We have been insured with them for decades. Mail order Rx were fulfilled via AETNA HOME DELIVERY. Their service was fantastic and THEN...CVS acquired Aetna. Soon afterwards, mail order Rx were being serviced by Caremark home delivery, a subsidiary of CVS. Right from the beginning of Caremark's takeover it has been a disaster for us. SO many mistakes by Caremark. For instance; suddenly, they show no record of my WIfe's medications. Suddenly, they have no record of our credit card for automatic payment.

My health insurance very unfortunately uses CVS Caremark as its mail away medication provider. I have had two horrible experiences in the last year. I've been on a generic form of ** for 15 years, and all of a sudden they decided to deny coverage! My doctors off and myself spent hours explaining to them that this medication was not being used for smoking cessation (I've never smoked), but was for use in treating my depression. After over a week of fighting, they finally approved it. Then just last week, they decided they weren't going to cover my ** (generic **) anymore, even though I've also been taking that for over 5 years as needed. Once again, phone call after phone call and straight out lies that they'd sent my doctor a form for prior authorization.

My husband and I have had nothing but problems with the mail order service. We are both on Medicare and have to follow up with these jokesters each month. Our issues have been:

We are two persons in the household and the list of unprofessional events at CVS even with emails sent to the CEO Larry Merlo made us both start a complaint some of the issues but not limited. My doctor prescribed me ** two times a day. They sent me one a day pill. After a month of taking an incorrect dose my doctor told me that she sent the correct script. We order ** ointment prescribed to use twice a day for a month and they sent one unit 15 GM enough for only one week. They charged me ** a medication that my insurance covers in full $100 for 90 days supply and the cost is less than $15.

Ever since my medical insurance switched its pharmacy and prescriptions over to CVS Caremark, my life has been extremely inconvenienced and my health impacted negatively. More than once, I wouldn't be able to obtain my medication because of their non-sensical requirements. The latest and greatest worst experience with CVS is them denying a refill after I lost/misplaced my medication during a move to a different state.

Had such a horrible first experience. I live in PA and will be starting a new medication that unfortunately will be delivered by this company. I was quoted 4 different prices in a matter of 24 hrs. I was left a voicemail by this company regarding my prescription so I called them back on 1/28 just to speak to a young lady who had me on hold for 30 + to then tell me that my out of pocket expense was $400. Then when I wanted to provide a savings card from the manufacture she informed the reason for the long hold was due to her having technical difficulties and I would have to call back in tomorrow.

I had a very bad experience with CVS Caremark. My order was shipped to the wrong address. When I contacted Caremark they agreed that it was shipped to the wrong address, however said that my prescription was used and my insurance paid for the medication, therefore I can not get another order shipped to the correct address. When I said that I am not going to pay for the prescription sent to somebody else neither with my insurance, not with my prescription refill, Caremark rep said that it is the normal standard situation and nothing can be done. Basically, it is normal for Caremark to violate the law by using people's prescriptions and making them pay for medications that were never delivered.

My employer just switched to CVS Caremark from Express Scripts and it has been the most horrible experience and we just started the plan this year! The prior authorization department needs a lot of work. I needed an** prescription and I have been going back and forth with Caremark for over a week to get the prior authorization approved. When I first called CVS Caremark customer service advised the doctor's office needed to call in the prescription, when my doctor's office spoke with a rep at Caremark they advised that ** was not covered and ** was, so my doctor put in that prescription.

Be aware that if you get a new prescription CAREMARK mail in will NOT contact you if it is a non covered prescription. THEY WILL FILL IT AND CHARGE TRIPLE AS A CO PAY!!! EVEN IF THEIR OWN SITE TELLS YOU THE COST is one third the price. IF you use a pharmacy they tell you what is not covered and will give you advice on how to get it at a reasonable price. ONCE YOU GET THE DRUG MAIL ORDER YOU CANT return it!!!

Run, don’t walk, to fill your specialty prescriptions ANYwhere else. My insurance company has made a deal with this DEVIL of a business and I’m so fed up... I feel like organizing a class action suit! After getting my medicine delivered for months...the last three have been mired with ineptitude and a Keystone Kops approach to Customer Service! Having a chronic and debilitating medical condition is bad enough without having to go in circles to chase down my prescriptions and make sure they’re being delivered on time...and that they’re sending the right prescriptions! Anticipating another problem... I started checking with them 2weeks ago on the status of my Rx. Today is the date that I am scheduled to take my treatment. Two days ago was my fifth or sixth call to see why I hadn’t received any shipping notice.

This CVS didn't order the script. They then sold me a partial script and said I would not have to pay for the remaining part on Wed. I went in on Sun and I had to pay for the script even though I already did.

Awful Service. To be fair the representatives answer the phone quickly and are nice and do their best to help but they have no control over getting your orders filled or processed. They held up my insulin from shipping for a week for no reason and just kept telling me different reasons. My doctor's office had to contact them three times. When I spoke to a supervisor he lied about numerous things including trying to tell me my order was not on Hold despite the reps confirming it was and it showing it "on hold" online.

Dr ofc called in order repeatedly since Oct 29, 2020 still no refill process. Employees hang up, they're rude & unprofessional. I can't get to a Manager when requested. They get mad at you at their incompetence. This mail pharmacy is totally messed up & someone needs to get it in check or shut down. They don't appreciate their jobs apparently that we help them keep to pay their bills with don't forget that.

Every single month I have to make multiple calls to CVS Caremark to get the same 3 prescriptions filled. Every month there is an issue or something new I have to do to get my medication. Atrocious service. The calls suck too. They never transfer to the correct department and you end up having to talk to 5-6 people every time to get anything taken care of. I wish I wasn't forced to use this service through my insurer.

Caremark's mail pharmacy uses deceptive and fraudulent practices in send prescriptions and and billing its customers. They claimed to request permission for sending refills, then will send refills without the permission and will bill your credit cards and medicare. When I contacted them about it they gave me a bunch of bull that they were required to immediately fill prescriptions and send them without giving me an opportunity to refuse them. Texas law and federal law recognizes the patient's right to refuse any medication or treatment at any time. Caremark does not have the legal authority to send such refills without request. They are more interested in pocketing money from their mail customers and from medicare part D than they are about obeying the law.

I like the variety of items available in the store, I like the sales available to members with their bonus bucks, it's great incentive to come back and do more shopping. Please lose the 6foot receipt.

The pharmacy took over a mom and pop pharmacy in my neighborhood. I was pleasantly surprised when the pharmacist gave me the same personalized care I received at the small neighborhood pharmacy.

They are accepted by my insurance, usually have medication in stock. I can go through the drive-through to pick up or have it delivered.

My husband's company's medical insurance uses CVS Caremark for their prescription management and fulfillment. The latest in a series of time consuming and frustrating events is that they keep switching Glucose meter brands, so I have to keep getting my Endocrinologist to write new meter and supply prescriptions and learning how to use a new meter. Further, it is not easy to change meters every 3-6 months, learn how to use a new meter, and get more supplies. Also, you lose historic data and averages by changing meters. Please have some compassion for diabetics and stop changing your mind every few months. I cannot believe that, after getting a new Accu-Chek meter in September, I just got notice that in Jan. 2021, I have to switch again!

It's been 10+ that I was using CVS. They are very courteous, and helpful. Sends periodic offers, and it's at a walkable distance for me.

It's very aggravating trying to navigate through their Phone Hell to get to speak to anyone in the pharmacy. Then they hound you with automated phone messages about refills, flu shots, etc.

Would give no star, but it made me select at least. I have been fighting with them on $300.00/month worth of medication for husband who has congenital heart disease. Although the drugs are on their formulary they are not being covered because of the package size. Rejection is that NDC is not covered but the drug. I am in a foreign country serving our military and you are telling me that because the US government gave me a 90 count bottle vs counting 90 tablets out of a 1000 count bottle you are not covering the medication.

I appreciate all that CVS does for its rewards members. Convenient stores are a bit pricey but with my rewards card I also save on products and medications too!

Our local CVS made a mistake and instead of blaming someone else they immediately fixed the problem. Even before then they were great and answered all our questions.

Pharmacy staff great. App horrible. Fills meds without asking. Not on auto refill either. I end up with meds I already have plus that is extra cost on me being I am on a fixed income.

Love the coupons I get for items in the store. My prescriptions are filled promptly and I receive an automated text when they’re ready. I’m signed up for cvs.com and order refills online. No waiting.

The CVS I use is all the way across town from where I live. I only use that one. I am willing to drive 10 plus miles to go to that one. My pharmacist team is so personable and helps me with EVERY TIME.