CVS Caremark Reviews

This organization is terrible. Their greed and disdain for their members is astonishing. I have been trying for months to get a simple prescription filled yet they will not mail it, nor will they fill it at my local pharmacy. At first I thought they were just inept, but now I know they are straight up criminals. Something’s gotta give. No country can continue to deny healthcare to its citizens like this.

I have CVS Caremark as my PBM in my Aetna insurance plan. I have been on Mounjaro/Zepbound for 2.5 years to treat my chronic obesity and sleep apnea. I have lost over 100 lbs, dramatically reduced inflammation, pain, sleep issues, gone off cholesterol medications, and improved my overall health. Caremark made a deal with NovoNordisk the makers of Wegovy (an inferior obesity medication) to only offer their medication and to remove Zepbound from their formulary. Profits over patients. I am currently on the highest dose of Zepbound and the highest dose of Wegovy is not comparable so I fear my symptoms will return along with my poor health. Money is all they care about. They have no business deciding what is medically necessary for my health, that is my Dr’s job. Shame on Caremark!!

CVS Caremark is a trash pile of a company. They screw up routine authorizations and are unable to keep track of deductibles. I have never had a good experience with this company and am switching to a different insurer to no longer have to deal with them.

I just got switched from Express Scripts to Caremark. Prescriptions of mine that have been covered for years, now they don't want to cover them even inhalers I really need for my breathing for my COPD and my patches for my arthritic hip which was x-rayed and confirmed. Looks like all they are concerned about dollars and their bottom line certainly not their member's health!

My insurance changed recently, and CVS Caremark was the preferred, cheaper prescription provider. I used CVS in the past and was dissatisfied, but decided to give it another go. I received my first (and last) package. I was given only a 30 day supply instead of the 90 day supply I was expecting. I was also missing 1 prescription. I contacted CVS via chat (couldn't find a phone number). I was told the prescription in question was rejected because they do not fill it through the mail order. I asked where I could get it or have the prescription transferred. I was told the prescription no longer existed because it was rejected.

My company switched to using CVS Caremark and I’ve been suffering ever since. I have a prescription that I take daily that causes me to go into withdrawal if I don’t take it. I’ve notified CVS Caremark of this which they should already know since that’s literally their job but this is the 3rd time they’ve denied me a refill despite being contacted by my psychiatrist. The 2 previous times I went into withdrawal and literally had symptoms of a drug abuser because they refused to fulfill my prescription in a timely manner. Everyone that works here deserves to be fired.

If I could have given them zero stars I would have. They are terrible. I have had too many problems with my prescriptions to list. The only thing they are consistent about is always screwing up my prescription orders.

I cannot stress enough how terrible this company is. Unfortunately for me, the company I work for uses CVS Caremark for all our pharmacy needs. I rarely deal with someone who is kind enough to explain an issue, and I'm so done with how they process prescriptions. For me, CVS will only fill 90-day supplies if I go through CVS. They don't allow me to fill 90-day supplies at other pharmacies. Luckily, most of my generics I can get from Amazon in 90-day supplies WITHOUT having to use my insurance. It's that cheap.

Horrible prior authorization experience. I have to make an appointment with my DR every time I want to fill a RX so every 3 months despite the fact that the prior authorization is valid for 4 years. Asking my insurer to use any other pharmacy provider.

Caremark after 20 plus years of having the same medications for T2D, they no longer allow the medication without prior authorization. No on a generic medication that does not control my T2D. After what this closely managing my T2D, I may require insulin since the coverage no longer allows my medications. Profit over people.

The WORST prior auth. 3 weeks I have been calling. My doc sent the prior auth 3 weeks ago and the idiots at CVS transcribed it wrong. You can't speak to the pharmacy. Then I get a message it is approved and then I get a message my doc cancelled the order, which is NOT true. Now I have to wait another 3 days before it MAY OR MAY NOT get processed. Look at the reviews.

Horrible customer care and complain loud and long until they improve - I’m begging my HMO to use anyone else. Long long order fulfillment - Like they are completely useless! No person to get a hold of and even my messages sent 'has an error' so cannot be sent. Very sneaky company. Avoid if you can and complain nonstop if you can't.

If you're accustomed to having your doctor write a prescription and then seamlessly either picking it up at your local pharmacy or having it delivered via a mail service, you will be disappointed with this pharmacy. Once the script is written and provided to the pharmacy, you will need to approve the order, if there is a slight discrepancy between what the doctor orders and your pharmacy's formulary, get ready to take the lead in sorting it all out (CVS Caremark doesn't care). Their game is to put as many roadblocks in a process which has worked fine for years in order to get patients (customers) to give up. Worst pharmacy in the United States without a doubt.

The “Prior Authorization” paperwork is a nightmare…..and this for a maintenance medication that I have been taking (through Caremark) for more than ten years! Often the task for completing the Prior Authorization clearance is left to the doctors, unqualified clerical staff and respond with a “wrong” answer, resulting in a hold on medication. Calling Caremark is useless about the “hold” since they employ people who can’t or won’t answer why the doctor’s response is wrong.

I have been trying to fill a script for 2 months. The provider sent the script at least 3 times but it was lost in their system. I deal with Aetna Pharmacy and CVS Caremark are a terrible association. It doesn't work at all.

CVS Caremark is frequently requiring a prior authorization, even though they filled the med last month without one. It just keeps getting worse, too. Each month I'm on the phone with them, only to be met with unqualified representatives who are just reading off of a script. l now spend my mornings arguing with them instead of being able to get my medications and enjoying life. It's becoming so bad, I feel like it's now my career having to call them so often. They required a prior authorization for an antihistamine that's been on the market since 1959. If you're in the market for a prescription drug insurance, avoid CVS Caremark like the plague.

First of all CVS as a company is awful! CVS Caremark is worse, and the pharmacy at Falls Road is worse than worse. I had a prescription called in on Friday. They were out of stock but said it would be coming shortly. On Monday they said to come in after 6:00. I could not get there till Tuesday, at which time, I was told that not only was it still out, there was not a CVS within 25 miles that had the medicine... Rite Aid has it, but CVS Caremark will not cover it there. ARE YOU KIDDING ME????

By far and away the worst specialty pharmacy I've ever dealt with. Just trying to get a prescription transferred, spent hours on the phone over several days JUST TRYING TO GET A RE-FILL. They're just terrible at what they do. Kind of amazing that a pharmacy doesn't understand these things are time-sensitive. Days later, they still haven't approved the prior authorization they've already received, no end in sight. I'll be out of meds before they get their act together. No other pharmacy has been this inept for this prescription. I've put in a grievance with my insurer requesting to go back to my previous specialty pharmacy (Bioplus- they're excellent). Don't go through what I'm going through: Avoid CVS Caremark if you can.

Caremark frankly is in line with the other health insurers in this country as it maintains the strategy of deny, deny, deny, depose and delay. I have been trying to get my diabetes medications and supplies through my paid health insurance since January. Caremark has consistently denied medications I have taken for over ten years, for documented conditions. I have had numerous attempts of my dr. preauthorizing the medications and supplies, each time they have a new restriction that they require, now I'm on the 3rd change of brand of insulin and still awaiting my monitors to be approved. This is four months and I've already run out of one of my medications and spent an entire month's pay for one month worth, and yet I'm denied again, delayed again, and have to submit more approval again. No wonder what occurred to the CEO of United happened. It's criminal what these people are allowed to get away with.

-F. That is the score I give this company. FAILING at everything. Consumers beware. No one has any idea what is going on. Not customer service or their supervisors. Hours upon hours on the phone with them. First my medication is out of stock then after supervisor speaks to pharmacist it actually isn't out of stock, it is my MD who didn't reply, then I told MD never sent Rx, then I am told Rx was sent but they are waiting on further info from MD. ALL LIES! Meanwhile I am without my medication and no one can help me get the nightmare solved.

On Thursday April 10 I called Caremark to understand why my recurring medication was not being delivered. I was told that they would overnight this and I would have it by Saturday April 12. It is now Monday April 14 and the prescription is still not filled or sent. The company said it was something with my credit card which was already charged the $75 from the prior week. They have no way of sending this to me until they can fix it in their system. The only option they gave me was to transfer the prescription to my local CVS which will take 2-4 days to complete. I am moving off of Caremark. I have been on Caremark for 10 plus years but their systems over the past couple of years have been awful. Pillpack here I come.

Transferred "up the line" several times to other people and placed on incredibly long holds. Even then, the issue was never resolved. My RX was short and yet Caremark claims they cannot send the missing pills OR refund me for not receiving them.

CVS Caremark is a nightmare to deal with, last Friday showed a balance on my account of 82.30, now today Monday show balance 32.98?..Verizon made us go to cvs caremark as part of our employee package for prescriptions and they are horrible to deal with. Had Estevan on chat first, he cut me off and never answered my questions, had Tanya (a supposed chat line supervisor) and she cut me off also with no solution...Stay away from caremark...Bad...Bad...Bad...

I have been going round and round with CVS Caremark for 4 months now. Every time I talk to someone I get a different story or different response. NO ONE knows what is going on. Constantly giving me the run around on prescriptions, insanely unhelpful and seems to not be able to do the bare minimum.

I ordered my Dexcom G6 through CVS Caremark on March 26. It was filled on March 27th. It was supposed to arrive at my house on April 3rd. Today is April 11th. I still do not have my Dexcom G6. I am a type 2 diabetic and I rely on this to keep up with my blood sugar levels to help control my insulin through a pump. I have called customer service. I spoke with four different people on three separate attempts to talk with someone as I was disconnected twice.

I guess I'll add my 1 star to the list of others. Absolutely horrible. Just read the other reviews. Meds that you absolutely need and they play games. Pay 600 a month in premiums and when you actually need it, there's always a long drawn out problem.

I am disgusted by this company. The level of greed and lack of care for their clients astounds me. I needed a prescription that was a very specific brand that I’ve been using for a years, instead of refilling my prescription normally, Caremark took it upon themselves to switch me to an entirely different generic medication because it would be cheaper for them. After over 20 hours of phone calls, 60 calls to the pharmacist, my physician, and Caremark, I finally (after four months) have my first shipment of my medication coming. FOUR MONTHS. I DIDNT HAVE MY PRESCRIPTION FROM THESE PEOPLE BECAUSE OF THEIR GREED. BECAUSE IT WAS CHEAPER TO PUT ME ON GENERIC. I have sobbed, my body has suffered from the lack of medicine. My physician had to give tons of free sample medication to hold me over because of this fiasco. It’s been awful. Never, in a million years would I wish this upon anyone.

I am reviewing the Aetna CVS Health OTC $100 Visa Debit Card Nightmare RIPOFF. This is the card CVS give you for the in home Health Visit once a year if you complete the health visit. This is the most unorganized scam of a program I have ever seen. This is the 2nd year I have received the card. I have had endless problems trying to use it, the first year no one told me it was not a regular visa debit card and I tried to use it at the grocery store or for gas 4 times and it wouldn't work.

I recently joined GEHA and, unfortunately also am now associated with Caremark. I tried to set up my account, as I was instructed to do. No success!! My login ID and password was arbitrarily changed on line. Next, I tried to correct the errors and was then locked out. Probably the worst and most irritating company I have had the displeasure of working with in years. I can't wait until the year is up so that I can change insurance policies and pharmacies.

They do not cover any weight loss medications via out BCBS of Alabama. They do not cover anything. I do not understand the purpose of their services. I’m going to make sure the next plan I chose next year does not use Caremark or I’ll just drop them all together and pay for an outside insurance company.

Unacceptable Denial of Critical Medication. I am beyond frustrated with CVS Caremark’s handling of my prescription for Mounjaro—a medication I have been on for the past year and a half. This drug has stabilized my blood sugar and helped me lose 136 pounds, dramatically improving my health. Yet today, despite no changes in my life, job, or medical condition, my refill was denied without justification. This decision is not just an inconvenience—it’s a direct threat to my health. I have now gone four days without my necessary medication, and the consequences could be severe. The lack of transparency and refusal to provide coverage for a drug that has clearly been effective is completely unacceptable.

My drug benefit plan switched to CVS/Caremark. It was a terrible choice. All Rx's were supposed to be transferred from the previous mail order pharmacy but that's not what happened. After filing a complaint with Caremark, the representative told me they got all of my Rx's transferred and I could go online to refill existing Rx's. When I went online it accepted my first refill yet, on the same screen, it also said that my Rx refill was cancelled....Totally confusing and not user friendly.

If I could give them zero stars I would. One day this company is going to kill someone, if they haven't already. Trying to get needed prescription drugs in a timely fashion is next to impossible. My most recent prescription for blood sugar sensors, set for auto delivery mind you, was already 30 days past its renewal date when I had to reach out to CVS to find out what the hell was going on. Thank goodness I had an old device with test strips or I would have been screwed. I hated going back to finger sticks but I had not choice. What's worse, this is not the first time something like this has happened. Same thing happened with my husband's blood glucose regulating medication. So, despite my medicine being set up for auto delivery, I had to use the chat feature at their website to place a new order.

This company is terrible. I've had nothing but problems every month with my prescriptions. From not filling a prescription to overfilling prescriptions to sending medication that my doctor had discontinued. The customer care representatives try to be helpful but they are limited by the company policy and poor system set up. I was told I needed to contact Caremark to let them know my doctor discontinued a medication even though my doctor indicated the medication was to be discontinued.

Our mail in pharmacy got switched over to CVS Caremark in Jan/25 and so far I am less than pleased! I chatted with someone online for over a 1/2 hr and was told that they would take care of transferring my prescriptions from our previous provider. I am glad I started the process early because they did nothing. They have no record of the chat when I called. I called a week later and spoke to someone that was very nice and helpful except that when my prescription still was not ordered or updated over a week later I called again. The order was cancelled by them with no notification to me. I finally saw it when I checked online, the person on the phone couldn’t even see it. She also had NO record of my previous call.

I made it into my 60's before ever needing a maintenance medication (a statin for cholesterol). The drug I am prescribed is plentiful (no shortages), cheap and every pharmacy has it in stock. Caremark is the required maintenance medication provider I must use because of insurance. I never dreamed I would spend so many hours working to get this simple prescription filled, but going on a year no they have screwed up EVERY SINGLE ORDER, and let me run out of medication 3 prescriptions in a row. I have absolutely zero idea how they could be more incompetent about their business and they rank as one of the VERY WORST ORGANIZATIONS I have ever encountered. Elementary age kids would perform better than the employees of Caremark.

The worst. It's hard to pay the bill. It's hard to get the prescriptions. Going back to my old pharmacy. Time delay on them taking money. I'm done with Caremark. It's totally not worth the pain. It's hard to talk with them.. Not worth the time of day...

I was recently told by my new insurance company (Oscar) that the mail order company that is in-network for my plan was CVS Caremark, so I had to switch to them. Well they are HORRIBLE! I've had several interactions with them and each interaction was full of errors.

Coming from someone who works at a physicians office and needs to call for help getting patient's prescriptions filler, they are terrible. The staff is rude and unhelpful. I have to be transferred to three different departments to check the status of a script. If you have other options, do not use them!

Worst customer service. The system won't accept my valid birthday. The automated system is a nightmare to go thru. I miss express scripts where the service was so much better. But unfortunately, the company I worked for only cares about the cheapest for them not how the person using the service is treated.

Horrible! I won't go into specifics, because what's the point? It's enough to know that 95% of the reviews are 1 star. It doesn't actually deserve a star! Don't get Aetna if it's associated with CVS Caremark. Don't say I didn't warn you.

My parents have spent hours on the phone with this scam company. They denied my mother's coverage for her thyroid medication. She has been on it for 30 years since she no longer has a thyroid. This is insane as this is a company, not a doctor. They have more control over her medication than the actual doctor. My company uses CVS Caremark and I am dreading the day I have to deal with them. I am fully prepared to stand up and defend my right to my medication. I am ready for them to deny my medications I need daily.

Horrible. My order was left at USPS and when I called for refill I kept getting runaround. My doctor called to reissue the prescription and it was denied due to "too early to refill"!! Meanwhile the app clearly states I NEVER RECEIVED THE MEDICATION IN THE FIRST PLACE".

CVS Caremark is the worst. The representatives did not assist me with my needs nor were they willing to go an extra step to help me find a solution to my problem. I can ask 5 different representatives the same question and I will receive 5 different answers. They are unknowledgeable and the requirement for prior authorizations are ridiculous. Again, if I had a choice to choose another company, CVS Caremark would not even make the Top Ten. Horrible experience with this company...

By far the worst prescription service I've ever encountered and will never use them again. 3 consecutive months a prescription there has been issues with shipping my prescription, on average arriving more than 10 days late, with customer service being worse than useless to help find a solution. I was consistently told they would overnight ship the prescription, and not once did they actually do this, even after having to call them on a daily basis to ensure they would actually be doing something. Do not use them under any circumstances if you care about actually receiving your prescription.

Caremark is absolutely the worst prescription care plan I have ever participated in. Often their prices are more than the prices of GoodRx. When their prices are better than goodrx I have to go to very specific pharmacies. They frequently suggest to me that I should use their mail order service whenever I sign up for it. They tell me that they can't get the prescription but somehow I can just call the pharmacy and fill the prescription. It is the most worthless service I have ever participated in. If it wasn't selected for me by my employer I would never choose to use them. I will continue to ** and complain about them until I don't have to use them and if I ever have an option not to use them I will go out of my way to choose any other service. I am going to tell everyone I know how bad they are and post on social media. If there is a class action lawsuit I will gladly sign up. Providers like this should not exit.

I have a plan to cover for my wife and my newborn. But CVS Caremark show that my son is not in coverage and cannot pull their account. And they try to pass the ball to my employer’s benefit team. I put them together in the group and the explanation is because “System not update.”

Regarding my experience, CVS Caremark makes mistakes! I’ve only been with them for about two months and they have made several mistakes in that short period of time. While on the telephone with a CVS Caremark customer service representative, I was told that I should file a note on my CVS Caremark account to NEVER process any prescriptions without my express permission. Most of the medicines currently appearing on my CVS Caremark list are wrong, in one way or another. Yet, they just keep processing them, sending them and billing me. The return/refund process is turning out to be difficult, if not impossible. So, if you have an account with CVS Caremark, my advice is to call a customer service representative immediately and tell them to put a note on your account to NEVER process and send medicine without your express permission. In my opinion, CVS Caremark needs new management.

I've been taking Synthroid for 32 years. My endocrinologist told me never take the generic because although it has ingredients, generics are required to meet the same standards as name brand. The amount of the active ingredient can vary by 10%. My internal medicine doctor confirmed. I've taken the generic on two occasions and was too lethargic to function. CVS Health made 4.5 billion in profits in 2024 and won't cover a $50 prescription that makes my life livable. They also cut two more prescriptions and the generic substitutions made me unable to walk a block because I couldn't breathe.

Providence healthcare just recently switched over to Aetna that requires you to use CVS Caremark. Their customer service is horrible. Drugs that were considered prescription are now considered over-the-counter. The representative was slow and stupid. They switched over all my medication’s from poster prescription services, which doesn’t fantastic job! They say that I have to use all my maintenance drugs through CVS Caremark. When I asked them which medication those are, she’s like, "Well I don’t know. I’m gonna have to go through all of them." I’ve already been on the phone for 30 minutes. CVS Caremark sucks. And obviously Providence doesn’t care as much about their employees if they’re using that pharmacy.

Spent hours on the phone only to be disconnected with no callback. The fact I have to call to figure out if going through mail order or my local CVS for the cheapest price makes no sense. Why wouldn’t be one set price. When doctors fill prescription they want one default pharmacy but I can’t because the prices are different for different medications. Still waiting for IT help because my prescriptions do not show when I login, so can’t reorder without sitting on hold to talk to someone. Let me just go to my local CVS for the cheapest price.

I have had insurance with them for over 20 years through my employer and never really used it. I wasn't disappointed with it until recently when they quit covering my prescriptions just out of the blue. I called them and they said it was probably a mistake. So I called Dr and they resubmitted it. Once again declined, we have done same process 4 times now and I still haven't got my medicine. I'm so unhappy with CVS and they could care less. So if you don't have to fool with CVS don't I promise you they don't care about their customers at all.

Customer service reps not well informed, supervisors try to help but their systems and patient portal spits out misinformation. I was told my script was in process but then it was put on hold. They claimed both my doctor and I insisted on a non-covered brand medication when we both told them we wanted the covered generic. Been getting the runaround for weeks.

Caremark all of a sudden required a second prior authorization for a medication I have been taking for pain due to several knee surgeries. As the medication is considered an opioid I can not receive more than a 4 day supply. This authorization can take up to 4 days. As they gave me no notification of this new requirement I am now at 5 days home with no knee joint, in pain, due to the joint removal waiting on pain medication. Caremark explained that this authorization was required as I had reached their predetermined limit for this medication. So obviously this is a cost saving measure on their part. I have called them several times with the same response. "It is pending". So once again it is clear that Caremark is more concerned about the bottom line instead of the customer's needs. Unfortunately I am forced to use Caremark as they are my insurer's prescription service.

I love the people who work at my pharmacy. That’s about it. Calling customer service is horrible. The agents are rude and seem bothered by every question. My prescriptions aren’t covered. Getting prior authorizations is a joke.

I am new to the 90 days Service and my doctor submitted yesterday my prescriptions. Today all my prescriptions was canceled and I contacted Helpline on the website and they answered to me that I’m not eligible, which is not true. Should I continue with CVS, or just quit, to save my sanity?

I don’t understand how anyone can put such a group of people with a company such as CVS Caremark in complete control of human being’s medication let alone health. It’s quite unfortunate and inhumane. I do not wish any other health provider to obtain CVS Caremark services through any way shape or form.

They are a total Joke. Asked to expedite Rx because I was traveling and didn't realize it would take TEN DAYS to get pre-auth. I was told I couldn't expedite because it's a new Rx.… but it wasn't. I have been taking for years. Just a new doctor. They are a total JOKE. DO BETTER LAMAR.

Not to be trusted. They tell you one thing and then ship you a different med. They promise shipping dates that aren't hit. And I spent 30mins on the phone getting a vacation override only to find out they placed the vacation override but never placed the order. 6 phone calls later, each for 30mins+ and my issue is not resolved.

I've used this pharmacy since my company forced us to in 2023. They sent me the wrong quantity on a prescription that I had filled 5+ times the past. It definitely could be the way the prescription was written from the doctor's office that lead to this. However, they have been awful at helping me find a resolution. After multiple calls, transfers, and calling the doctors office, nobody was able to give me an answer on how to get the missing quantity. Of the 5 people I spoke with, nobody was willing to look into this further and each time I was transferred to someone new, they had no idea what was going on in my account.

This became my prescription program as I started retirement. It’s an absolute joke!! Coming from a nice policy for 30 years to this. The hoops and hassle to get prescriptions filled that I need and have had no issues with for that time. Harassing my doctors and me for pre certification on meds I need for migraines. If you can choose another program and stay far away from Caremark…DO SO!! You will regret being involved with this program. A pain in the rear waste.

Get ready CVS. We are filing a complaint with the Ohio State Attorney General. Enjoy our prescription because you stole it. You know it. You admitted to it. Will never use this so called pharmacy again. Anybody who trusts this bunch of incompetents is going to be disappointed.

Horrible, I hate them. My employer switched from Medco to CVS Caremark and it's been a nightmare ever since, they won't cover medication I've been taking for years. They won't honor a 3 month time period to cover prescriptions so you can have your doctor send a prior authorization. This was noted in the letter they first sent. I felt they forced my Dr to write an alternative script because they deny everything. I would give ZERO stars if possible. The word Care in their name is a farce. I hope they rot in hell.

I have followed up repeatedly regarding the following issues, but have yet to resolve the multitude of problems. Problems began 2023, and persist today. Problems include misinformation, unauthorized bank account debits, incorrect prescriptions, incorrect pricing, making multiple prescriptions unavailable, etc.. I have contacted Caremark customer service dozens of times, via chat, phone, email, fax, and messaging on website, but practically every time I contact them, their representative provides a new set of rules, interpretations, or excuses. As this is provided by my employer, I contacted Lowe's HR, but they advised me to contact Accolade for assistance.

I called my Dr's office to renew my prescription of Lyrica. They sent the Rx to CVS Caremark per usual. I also called CVS Caremark preemptively because I know they won't fill it without my consent. They said they had to "call the pharmacy" so I was on hold for a long while. She came back and said ok it will be sent. 2 hours later I got another text saying they needed consent. I figured it was a mistake, but kept getting texts so I made my 2nd call to CVS to give consent. I asked her to explain to me why I would need to give consent again and she tried to tell me because it was a new rx.

Recently I had to switch insurance. If I had known my medication would have to come through CVS SPECIALTY. I wouldn't have changed insurance. I'm on an injection that I have to have once a week. I'm 3 weeks behind because at first, they didn't want to cover it. Eventually, that was ok'd then it was so much trouble with the PA on their end. Even the prior pharmacy had to call them. That went on for about a week. Finally was able to get the PA approved had trouble shipping out the order. I have had the same issues with CVS CAREMARK before. 3 weeks into January and I have not had my injection. This is very stressful. I don't even have any prescription sent to CVS at all. I'M NOT MAKING THIS POST JUST FROM THIS EXPERIENCE BUT ALSO PAST. I would not recommend to anyone. I would rate a 0 but in order for me to be able to submit. I have to rate at least 1.

On Jan 21,2025 I had to call CVS Caremark to clarify an issue with the account. I spoke to a young lady (TANEYIA), who was very helpful professional, very jovial/displayed concern. She guided me through logging in on online account, updating my information, reset correct addresses, and basically reset the account. (TANEYIA), enormous patience and general concern for issue at hand. It was great appreciated. THANKS (TANEYIA).

Absolute worst customer service. My doctor cannot get ahold of their authorization team. Once I got ahold of their team and demanded they call my doctor, the rep left a message and then hung up on me. Disgusting.

Caremark is so incompetent. How can scripts being given once then you have reached your limit. What do you do for the remaining months. It’s completely a scam. I had CVS but switch to Walgreens because CVS is possibly the worst run pharmacy in America.

First my prescription was located in Tampa Florida, which was approximately 30 minutes away from my home. Then and went to Illinois, which was in a whole 'nother state. By this time 5 days has pass and I still haven't had my prescription. I really wish that you guys would pay attention to where things are being delivered, because 30 minutes versus a whole, another state are 2 different places. So now I don't have my prescription, and the actual physical CVS won't fill my prescription because it's too soon to fill it. I feel like someone has tampered with my medication. And I don't want it anymore if it's going to be delivered. After a whole week for all, I know it could be a male secretion instead of my medication.

Our son has epilepsy. A rescue medicine is a must when you have a child that suffers from seizures. Our son is an emotional 14 year old with anxiety and insecurity issues that has been documented by a psychologist. He been on Valtoco for 2 to 3 years. All of a sudden, CVS Care "right" Mark denies his prescription and expect him to carry an anal rescue medicine. Can you imagine the mental suffrage of being given an anal medicine if he collapsed in school and this was publicly discharged. This firm is absolutely disgusting. We pay a lot of money. Disgraceful!

Will not cover my blood pressure medication that I been taking for 5 plus years, wants me to take other that makes me sick!!! My doctor told them about all the other medication that I have taken in the past, still wants me to try them again when it makes me sick!! Don’t tell you that you need a prior authorization for medicine you’ve been taking for years. It’s like the company wants you to change your lifestyle for them.

I made the mistake of choosing CIGNA and CVS pharmacy to fill my prescription and pls note I will not make that mistake again. However, I am stuck with you for this year 2025 so I am writing to let you know and document the issue I am facing with you. I am a leukemia patient and need Sprycel 100 mg once daily. Based on your request I filled a pre-authorization request to get this medicine which you promptly DENIED. When my doctor's office (MSK, NY) reinitiated this request it was approved and I was told my your rep that all I need now is doc office to call with e-prescription info and I can get the medicine which was a LIE!!!

A Caremark rep told me my Rxs from my old mail order pharmacy would transfer automatically. No meds came in the mail, so I called to find out what's up. 2 reps and a supervisor later, I learn the first rep lied and not only was there never a transfer initiated, but I have to read information for my like 20 meds to them over the phone. Insane. My old pharmacy (Optum) then provides a direct number to their pharmacy dept. so Caremark can call Optum. Nope! Caremark refuses. Says Optum must call Caremark. Why would the place where I'm no longer a customer call the place where I'm currently a customer?? Completely backwards. Feels like Caremark policies are meant to discourage customers from saving with the mail-in program. Sick people should not be treated this way.

I wouldn't mind the mail service but they're always late. I'm always left for about a week without medication. If you have an option to a pharmacy. This service is a scam. When I reach out to see where my package was, CVS just said they lost it and would contact the doctor to resend. Like my medication is an optional thing.

Non licensed people in charge of approving or denying prior authorization of medication that is ordered by a medical doctor. The person failed to read the supporting documentation supplied by the physician and denied my medication. The lack of attention to detail caused a delay in my treatment.

Seriously the worst. My insurance changed from Express scripts to Caremark. Every script has been a problem so far. This is the worst experience. I just had open heart surgery… Getting my meds should not be so difficult and it is really difficult.

Caremark does not care about the customers. They offer the worst customer service. I have had to had several prescription cancel by Caremark leaving me with out my prescription. I have had to call several times to fix the problem only to hear they cannot do anything to fix the problem. I always had to call the doctor to resend the prescription.

Absolutely horrible!! They just texted me to let me know that a prior authorities went through on a medication that I stopped taking 8 months ago. They were extremely rude on the phone. One lady told me that "this is CVS so we handle prescriptions" like I wasn't a nurse and I don't know more about medications that her. CVS is the worst pharmacy. I didn't choose to use them. My prescription insurance company chose them and I couldn't be more unhappy.

I had to transfer all my prescriptions from Amazon Pharmacy Home Delivery to CVS Caremark, as my drug insurance changed and Amazon was not the preferred pharmacy. It has been a total nightmare so far, wasted about 7 hours total on the phone with them and got nowhere. I am now on the phone with Amazon Pharmacy and will transfer back to them, even if it costs more. It has been a total nightmare. I would have given it a zero rating if I could.

50 minutes and 4 representatives later, I'm still waiting to speak with the mail order department. CVS Caremark provides the worst customer service time and time again. I'm constantly being connected with inept representatives who are unable to perform the simplest of tasks.

Received notification from CVS Caremark that I had to start getting my specialty med through them as a 90-day mail order or it would no longer be covered. I'm dependent on this med, so I immediately asked my doctor to send CVS a 90 day script four times before they said they received, then couldn't fill it because the med "wasn't eligible for 90-day". This was over a week in the making and by then they couldn't ship in time, so I had a 30 day called in to Walgreens.

I had a rare disease, which required surgery and radiation therapy, which resulted in endocrine system damage and lifelong need for certain medications. Unfortunately, my employer switched our prescription coverage to CVS Caremark. I need a specific injectable medicine, and when there was a shortage of the pre-authorized "preferred" covered brand, CVS sent me a letter to notify me of the shortage and to give alternate medications that are covered during the shortage. However, when the pharmacy used one the alternate drugs for my refill, CVS denied payment. After about 2 months of dealing with CVS and my doctor's office they finally got another alternate drug approved.

Workers on all levels like to blame the software. No payment method on file. CVS Caremark does not let meds out the door without a credit card on file. Copayment too high. Don’t ship the med. "Copayment is regular, right, sorry, our bad." Continuous errors and mistakes on the part of this company is totally utterly absurd, but is consistently how they do their business. Shame on you..

The worst every month is something new. They have me on auto refill but I've to be callimg to get my refill. They say I can't pick up at my local pharmacy for whatever reason, but if I'm going to work etc why I can't get my med. It has to be delivered. I ran out of my pressure meds twice...Now this month I waiting on refill just to find out I didn't call in time. I place my order from December 2nd and let me tell you I'm still waiting. It's in transit and I took my last pill on the 3rd of December. I went to my local CVS. They can't help me unless I pay even after explaining my situation. I had to go to Walgreens and they gave me 1 week supply till I get my meds...No compassion just to get that message today that my meds are delayed.Till when I don't know...This is all a money makimg things for them.

Web services appear to be pretty useless. Can't even login to my account, keeps asking me for some damn code it never sends despite me requesting the code over and over and over and over....Absolutley useless.

Received a medication that I had put on hold, did not request, and did not need as my daughter is no longer taking it. Called CVS Caremark and they refused to credit the price. I cancelled all medications with them. I refuse to do business with such an unprofessional company.

I returned medication for $39.06 by mail. Agent said that she could see that it was returned but did not know how to take off the charges. The insurance I use is in my husband's name. We received collections for $39.06. He made me pay it. Caremark is the worst!!

If I could give this company a ZERO, I would. I have called 3 times to get prescriptions filled. My doctor has sent over my medications 3 times for mail order. Every time I call, I get a different, very uneducated individual who tells me, "We have nothing on record for you." This is a horrible service. There are NO records of me ever calling in.. EVER... And every time I was transferred, I was disconnected. I seriously have no idea how this company stays in business.

Horrible website design and functionality. Will not pull up my list of prescriptions. Will not transfer all of my prescriptions to another CVS because they are in Script sync….Can’t tell which prescriptions transferred and which did not. Continually makes you login again when you switch screens. Really frustrating to use. With the tremendous amount of poor customer service experiences I would think they would straighten out their system.

I only have this insurance because it is through work, this insurance is horrible, they never cover any prescriptions, I feel like you get a better price on GoodRx. I really hope my works changes our insurance, I do not recommend.

I have no choice but have to use this company because my insurance requires it. I have had more problems getting medication with Caremark than I’ve ever had. I have multiple chronic diseases that require a medication to live. My doctor will send the prescription and I end up having to call Caremark, which they either didn’t receive the prescription or it wasn’t written the way they understood. I was told my doctor refused to refill a medication. Why would the doctor refuse to refill a prescription that is required in order for me to live. That was a lie.

I found that 1/3 of my medication had melted together from the Tucson temperature. Caremark refused to replace the medication. Customer service was awful. They refused to replace the medication or help in any way.

If you can avoid CVS Caremark I highly recommend it. It's a scam. They make doctors write 3 month prescriptions EVEN IF YOU DON'T NEED IT. It's definitely an insurance scam. It sucks I'm forced to use this company because it's what my job offers.

CVS Caremark is the worst! It’s an act of Congress to get any medication approved with them. If my doctor puts me on a specific medication, it’s because he feels it will work for me. But instead CVS Caremark will deny to pay for the medication. Unfortunately this is who my company uses but I do not recommend CVS Caremark to anyone!

Do not use them. First, their IT and apps are very glitchy and slow. It is especially glitchy when there are special circumstances. I have a medication which is out of stock often. The last time this happened they offered to give me the brand name, not covered in normal circumstances, in place of the out of stock generic. Whatever they had to do in their system to get it covered kept doing weird things that kept telling me I either wasn't covered, needed a prior authorization (which they had in their system), or I would have to pay near $600. I spent at least 8 hours on the phone with them over 4 days, the week after I got married - when I was supposed to be spending time with my wife and not dealing with incompetence.

THIS is why turning routine health management decisions over to large corporations (much less the United States government) is a gigantic mistake. CVS Caremark's online interface is one of the worst I have ever encountered. Buggy, glitchy, time-consuming, confusing and functionally inept. I build and administer websites, so I know what I'm talking about. CVS...Do better! Start now! And fire your web techs.

I and my wife have had to jump through incredible hoops to get needed prescription medication for months since the workplace insurance we use switched to using them. To say they are ineffective is an understatement. Days to get after surgery medication and pain killers, weeks to get insulin for our daughter. There is no barrier Caremark will not throw up to ensure our pain and suffering so they can try and make us pay out of our pocket so they do not have to cover paid insurance claims.

I cannot add a prescription to my cart on the app. I can only add it to my cart through the message I am sent saying that my prescriptions have been filled. When the pharmacist straightens out the issue the app doesn't reflect the changes they have made. I dread ordering prescriptions every time they are due. I need this app to get my prescriptions mailed. SOMEONE PLEASE FIX THIS APP! It is confusing and has more bugs than a New York diner.

I am a new employee who needed to get prescriptions. The customer service side was as helpful as they could be with assisting me. They tried everything they could to expedite the process however, the benefits side does NOT care. It’s been a week and I still have not received my benefits information that was requested 5 times. I’m so happy to know my company will be leaving in 2025 and hopefully our new carrier will be a better experience.

I was trying to order an expensive prescription +$500, actually two which would have been +$900. CVS took out the money from my account, put it back into the account and then took out half the money and then drained my checking account. I spent an hour on 10/3/2024 and another hour on 10/8/2024 with a supervisor. I was finally told that they have to take out more to make sure there is enough funds in my account to cover the prescription!!! I couldn’t get gas or use this account for anything else. All the funds were tied up with CVS Caremark. On 10/8 I was told I had to verbally give them approval for the one prescriptions could be filled. I did and it was finally shipped 10/9. When I called customer service on 10/8, I was assured it had already been shipped and she kept saying it was filled and I was calling too early, I couldn’t fill it until December. I kept asking for the tracking number and she kept giving me the order number.

My husband went to his spine back doctor yesterday in severe pain from sciatica and neuropathy. This is a CHRONIC condition. The doctor is scheduling another injection but while we wait for "pre-authorization"; he prescribed him oxycodone without aspirin due to kidney/liver issues. We tried to pick up RX and CVS said the doctor needed to present "prior authorization".?? Why? The doctor issued the script yesterday and sent it to CVS electronically to prevent fraud. CVS Caremark REFUSED to fill prescription until the doctor can fill out an authorization form and submit it to them and THEN they might release his medication??? My husband is in SEVERE pain and we need his meds NOW! The doctor is in surgery today so we may not get any approval until next week? And you call this healthcare???

0 stars. Avoid if you can. Dee, D E E, answered and without even listening to what I needed got rude and transferred me to the wrong department cutting off what I was saying. Caremark claimed they couldn’t handle VA side and only Medicaid which is a lie or poor training.

They are the worst! Hours on hold, with the most annoying hold music ever created! Unfortunately, they are the only option for 90 day supplies, with my Insurance. Some of The Customer Service Reps are very nice…however, they must be trained to give inaccurate information and put you on hold long enough to make you hang up, since The Hold Music starts to haunt you!

0 stars would be given if it was an option. They deny everything your provider prescribes and then claims it's not a lifesaving measure. I really hope my company reconsiders using them for the next open enrollment along with Aetna, they both suck!

I've been dealing with Caremark pharmacy because I had no choice. I've dealt with them for a month. I have 40 hours of phone calls with caremark over eight prescriptions and they still haven't got them right. They have left me without critical heart medication on one medication for a month and on two medications for 10 days. All simple transfer prescriptions. I have gotten the state involved. I have gotten Soonercare involved. I have gotten Aetna insurance involved and they still don't have anything right. It is the worst dealings I have ever had with the company.

I have contacted CVS at 5999 Normandy BLVD, Jacksonville, FL and left three voicemails the week of September 23 - 27th, I have even contacted CVS customer relations and they can't do anything. Come to find out the pharmacy not owned by CVS so they don't care, I have tried to contact them for some new prescriptions my doctor sent over went so far as to contact the store. The manager told me they would transfer and walk back there to have them answer, tell me why they hung up the phone, I am so over CVS. SINCE I DON'T MATTER AS A CONSUMER AND THE CONSUMER PAYS YOUR SALARY. I hope my employer State Farm sever ties with CVS since we don't matter. I use CVS by force not choice, I would rather use Walmart, Walgreens, Target, any place but CVS at least I have an option to hold to speak to someone.

CVS Caremark is a fraud in a broad daylight. Recently my wife got an ear drops prescription for 5 days. She has BCBS MedicareRX of MA insurance. It was called by Dr. into CVS. CVS said that it would cost (after insurance?) $128. When I refused to pay this much, they told me that with Goodrx they can give me a better deal for $48 cash. Then I looked up other pharmacies and found that at local supermarket pharmacy it is $12 with GoodRx. This is totally outrageous. I wrote a complaint to BCBSRX. Then I discovered that CVS Caremark actually administers BCBS RX of MA. Can you freaking believe it? What a conflict of interest!!!

The worst--spent hours coordinating copay with a Foundation as a secondary payer to scripts.. Was ASSURED several time that they would accept payment from Foundation.. Now they say--NO--we never said we would accept payment... HORRIBLE customer service.. They could not care LESS about their customers... The worst!!!

Would give negative stars if I could. I spoke to Pris and she was not helping at all. She dodged every question I asked when she could’ve clearly answered them if she is knowledgeable enough. Then she provided the wrong information after causing so much fuss and then said “sorry” and giggled. What’s so funny? I already told her I’m out of the medication and she showed no remorse that I need to wait for another 2 weeks to receive them and risk any side effects. When asked, why wasn’t I notified about this? She said I can check on the website. If I knew about it, then I wouldn’t have asked her!

For over one year now I have been trying to get CVS mail order system to get my auto refill prescriptions correct and on time. They make promises and never fulfill them, they promise to send a return label because they sent way more pills than they should have, and that never happens. On some prescriptions I have over 6 months' supply when I should only have 90 days! Now I have to figure out where to hide them from the Grandkids! I am sick and tired of all the phone calls of wasting my time trying to talk sense into their heads. Even asking for a Manager is a waste of time, they were even worse talking with than the normal Rep that answers the phone.

Hi SO I spent Hours today trying to opt out of this service. They made it sooo very difficult and was rude when I called in. You guys will never be on my plan again. Literally was made sit on hold while they called my pharmacy to opt me out and that was after I asked for manager. Opting out should be easier. I couldn't pronounce my birth control and this was why it was difficult. Just turned 18 so I just has started using it. I verified all my personal Info and said the manufacturer but that was not enough.

When my wife’s doctor prescribed a medication, the Caremark website showed $0 cost. This is not uncommon to see. Some medications are fully covered and, once the deductible is met, all medications show $0 cost. The medication was shipped to us with a $1200 bill per dose. The continued cost is not sustainable for 99.99% of the population and should not have been sent to us without our acknowledgement and consent, especially since prescription medications are not returnable. We would have never agreed to buying medication at $1200.

I'd give them a zero if I could. HORRIBLE customer service. They tell you they have a full supply of specific medication and when you go to pick it up they tell you they are out. We've spent hours upon hours on the phone with supervisors and nothing has been done and we are completely out of our education now, for 4 weeks. This needs to be fixed or MGH Brigham needs to change fulfillment from Caremark.

Absolutely the worst to deal with. They won't cover a specialty medicine ** and I have to be put on ** now. Co pay now $300 a month while my co pay was $5 per month with ** with last insurance provider. The funny part is CVS is partners or affiliated with Sandoz which makes **, obviously this is just about profits. And if you call customer service you get five different answers and nobody to answer your questions.

It can take up to a month to get a prescription filled. We are frequently asked for prior authorizations. The pharmacy does not return phone calls and does not do anything to follow up about prescriptions that are taking weeks to process. It is extremely inefficient and time consuming to refill prescriptions.

They told me that I have to use mail order and I cannot pick up at a retail pharmacy only to find out the medication has been ready for pick up at retail. Every month I’m on the phone with them for at least an hour because no one knows what the other is doing. There is never any continuity. I would rather not use them at all. They make it very stressful.

My doctor increased the dosage of one of my meds and sent in a prescription. They denied it because I recently got a refill and I should have enough to last a while and they will fill it when they feel I will need it. I guess they know more about my situation than my doctor does. The customer service representative was very patient and professional but it was not her decision so the representative gets five stars.

My son was denied his seizure medication because of the fact he didn’t have a secondary diagnosis that met the diagnosis’ the insurance covered the medication for. I had to investigate and call to even find out it was denied. We were in limbo bc the company tells you NOTHING!! When he has another breakthrough seizure I know exactly who to sue!! Medical malpractice by these insurance providers! Why is my son’s life in the hand of imbeciles?! Are the corporate CEOs and higher ups equipped with any healthcare background at all?!!

I recently started a new job, where the Insurance benefits included CVS Caremark. They denied one out of four of my medications because I didn't meet the criteria for it, even though, I've been on it for 10 years. They won't send me any paperwork on it, they won't let me submit an appeal, they continue to tell me to talk to my doctor, even though they are the ones that denied me the prescription. I've been on this prescription through several doctors and multiple insurance companies. This is the first time it's ever been denied. Whoever thought having CVS Caremark manage prescriptions was a good idea should be fired!

CVS Caremark... should be CVS WeDon'tCare about your health. They ROUTINELY deny medications that the doctors prescribe... Even when there is NO GENERIC available! I have 5 medications for my kids that they have denied. And we have ONLY submitted 5 in the last 5 years or more!!! So they are scoring ZERO. ALL PRESCRIPTIONS DENIED. Our physician knows best, we have tried alternatives and either had reactions or they failed to work. So we are left with going to a private pharmacy and paying full price. Seriously, why the heck my employer even bothers to tell me that they provide drug coverage when they chose CVS as the provider beats the heck out of me. Sorry excuse for a company. DO NOT USE CVS or CVS Caremark! EVER!

I have been using CVS Caremark since February with no concerns recently my doctor prescribed me a new medication. My copay was $248.99 which there is no way I would have agreed to pay for, they didn’t get any approval before taking that amount out of my checking account, I even called while it was still pending. They wouldn’t reverse it. Called & told they would send a package to send it back in for a refund. Received the return package in 2 days & immediately filled out the package & returned it the same day. Waited an entire week before calling back about refund. Was told they hadn’t received it back yet but they had received it 2 days after I mailed it.

Horrible experience. Worst customer service ever. No employees on the same page. Mixed answers. Told everything was all set and never was. Countless phone calls and in the end, I got nowhere even when escalated to highest person. Disaster. Save your time and energy and fill locally. They won’t last.

Prices are very high for prescriptions. In our experience the cost of medications is higher than what can be obtained from other local pharmacies. They don't accept discount coupons from Good RX through CVS Caremark Benefits Management which take them out of the running by being the highest price prescription provider. They have a long, drawn out appeals process if you request reduction in prescription cost that is more aligned with the lower prices available locally. It would be best to go to Good RX website and enter the medications and quantities that you will need and they will provide you with a list of pharmacies with discount coupons for each where you can find the lowest costs and then make your choice. I would not recommend CVS Caremark.

This service is very disappointing! They don't like do do anything for you. They try to delay and discourage you and possibly let you Die. You have to call them 10 times or more. They lie about everything they say. They can't contact your doctor and you setting with your doctor. The customer line is some sort of a scam. The people don't answer phone is so lost about how to do their job. It's almost best to go to emergency instead of your doctor to get help because they don't want to give you medicine.

Nothing in the whole world can be worse than the prior approval department at CVS CAREMARK. Worked and still working my butt off, pay for this insurance over 15 years, pay for my copays, follow THEIR guidelines, all so the prior approval department can undermine the very physicians their plan sends us to and decide that the medicine they prescribed does not fit their budget. I can see if it is a radioactive nuclear pill that contains highly controlled substances that costs millions of dollars, but hey I just want my poop pill for constipation. Seriously yes that is it. (the generic of Amizita).

Received an email from CVS with promo for photo print in the store or online, since having issues to upload online went to Lu at store in Lodi NJ with manager in duty Ricardo, after printing 999 photos the store associate couldn’t apply the promo because there was no bar code to scan even though it’s in my email and on my card claiming it’s only for online. When I show clear email from cvs it’s online and in the store promo and it’s not form cvs but prom Kodak, store manager giving me excuses who is the blame for false advertisement- I have the attent and email with detail of the promo sent to me and after printing 999 photos they prefer to waste the paper and photos already printed and satisfy the customer with valid promo code and have the customer leave disappointed with false advertisement

They constantly do not want to fill my child's medicine and try to tell the doctor what he should take instead. We finally found a medicine that works but run into shortages in our area and instead of filling the name brand they want him to change the medicine. They do not care at all about the health and safety of my child.

Their service is awful, they go to answer is call your doctor and have him submit another prescription, they don't have the medication in stock and can't tell me if or when they are going to get it. So their solution is for me to request a different prescription from my doctor. I also hate the answering system. It takes 19 minutes to finally get a human on the other side of the line. Their website is not very helpful it says please call us. What's the idea of logging in to the website if they can't solve anything on it.

This is the worst prescription coverage we have ever had. Several of our long term medications had to be changed because they aren’t covered by CVS. Recently, my doctor prescribed two new medications for me and both were denied by CVS. A doctor and his patient know what is needed for treatment and who are they to simply say, "No, sorry we won’t cover that - sorry bout your luck!"

If I could give them negative stars I would. They have been horrible to deal with. As others have noted, they make no attempt to contact the patient, they just cancel the prescription, even when it is covered and ordered correctly. Then it takes multiple calls and much time to get them to correct their errors. My company switched plans and they have been terrible since day one. Clearly they care only about $$$. If you can send your prescriptions somewhere else, do that!

I work in a provider's office and every time I have to call in regards to a medication that they have denied coverage on that needs to get approved for the patient I get transferred many times and everyone tells me that I'm talking to the wrong department. How can that be when they are the ones transferring me to other people. No one there seems to know what they are doing and only give a runaround so they don't have to cover a medication for a patient. This has happened while calling multiple times for different patients. They never get you to the right department no matter what you say or do. This company is awful. This is the only company that has been a problem.

Caremark cares about profits and not people. As an insurance company that provides medicines for people it should have more of an emphasis on people. They’ve denied prescriptions that I need, but they will not call anyone and make you aware of it. They even changed the pharmacy that I can visit. I am so displeased with them. I never had these issues before I began to deal with Caremark. They are the absolute worst!!!

I wish I could give this company less stars than this, it is really difficult to transfer scripts to them, I changed insurance and it has been a nightmare. I have had to have scripts emergency filled at a local pharmacy. Calling them is useless, you will get trapped in a Medi alert advertisement and there is no way out of it. Six months and still not all my scripts have been transferred.

I’ve been dealing with CVS for 17 years. I guess you wondering why so long? Only because of the company with my insurance is owned by CVS Caremark. If I could give a 0 I would, don’t get me wrong some customer service is great! CVS is a nightmare dealing with insurance and I’ve dealt with all them in my city, all the same! What could be so hard to comprehend? If it’s a life or death medication, you better going to your local hospital. I’ve really caught hell after a total knee replacement getting my medication, and other medications, my grandson, well my entire family and ”NO” it didn’t need a PA.

I had my prescription for 3" syringes sent to Caremark's mail order service. Because it was not covered, they simply cancelled the prescription. They made no attempt to reach me. They made no attempt to use the credit card I have on file with them. They didn't even reach out to the local CVS Caremark pharmacy to transfer the prescription. They just left me high and dry. I only found out because I noticed I hadn't heard from them. On my first call, their representative left me on hold for five minutes and then hung up on me. I had to call them again to find out they simply don't even TRY to contact you in a timely manner, or to help you solve the problem. CVS Caremark: DON'T USE THEIR INCOMPETENT, UNPROFESSIONAL MAIL ORDER.

I suspect the employees are brought in directly from off the street with no training. The company doesn't understand the concept of coordination of benefits is foreign to them and they are unable and unwilling to reimburse me as my secondary insurance despite having a prior authorization and my secondary insurance is supposed to cover my medication. I have made countless phone calls to them, and I always am promised this or that only to end in vain. In addition, why aren't CVS stores able to process secondary claims? They're all the same damn company. Why do they only process my primary insurance and tell me to submit on my own to my secondary?

I had a stroke on 6/6 and was given 30 days worth of 2 stroke preventative meds, which meant my last pills would be taken on 7/7. On 6/17 my doctor sent 2 prescriptions to Caremark for these 2 meds. I was emailed by Caremark that it was too soon to fill them. They waited till 7/3 to ship them to me.... With the July 4 holiday they could not possibly get to me by 7/8 when I needed them to PREVENT ANOTHER STROKE. I will NEVER use CAREMARK again.

They do not give consistent answers. They have said they can process scripts and then a few days later they call and say they cannot. Which leaves me in a time crunch to find another place to fill it, get them the new script and get it processed before we run out. They also estimated the cost of an item at $0.00 then charged me over $360 without notification or permission. When I asked if they could tell me the price of a drug before processing it and charging my card they said they couldn't. Yet, my local pharmacy can.

After five phone calls and 5 hours with Aetna and CVS Caremark folks, I am not getting my medications causing me a potentially serious health problem. The customer service people on the phone (usually out of the Philippines) are wonderful, and compassionate, but the Aetna/CVS/Caremark processes do not allow these people to fully solve the problems. When you get to know them and probe them, they will carefully express they are aware and frustrated by CVS/Caremark incompetence. This week I connected with the "director" of CVS Caremark in Nashville, TN to try to resolve my problems... She was very professional, and although she told me what she believed that would have fixed my problems, the CVS-Caremark electronic communications received today proves that the solution is not going to happen. Who has authority in this popcorn-machine company?

Everyone you speak with understands and is so very sorry you're having such a hard time with the games they are playing to avoid filling your non generic prescription. No one can the explain why the emails they send, what you're told on the phone and what is reflected in their app tell 3 different scenarios. 20 days later I am still waiting for approval. Nor can you use any manufacturer coupons to help with high costs on the mandatory mail orders. Shame on you.

If I could give zero stars or even negative stars I would do it. This company has gone to hell since being taken over by "corporate" America. The call center is in the Philippines since their corporate wants have customer service done as cheaply (and poorly) as possible. They could not care less in the Philippines if one gets their medication or not in the US. They read off a teleprompter and have no critical thinking skills whatsoever. They will NOT mail an Rx until 7 days before you run out. So I will be out of heart medication soon, they will not mail it yet, it's a holiday week next week, Caremark won't send the medication for 2-3 days after it's filled in 6 days, they won't guarantee an arrival date and USPS has been unreliable for timely delivery. I guess I'll adjust to not having heart medication for several days.

My doctor wrote my prescription to be filled 6/15. This mess of a pharmacy didn’t even review it until 6/18. It was mailed 6/19 and is expected to arrive by 9p on 6/24. I will have been out for a week by then. CMS and the insurance companies should bill back CVS for all the hospital readmits because meds weren’t delivered in a timely manner. This company is a joke and should not be trusted for prescriptions if your health depends on it.

I was prescribed a Postpartum medication through the specialty pharmacy. They gave me the run around for 2 days over “customer enrollment” I had to continue calling them as they never reached out to me. Then they sent me an email….ummm (I have a newborn…hence the need for the meds, I’m not just checking my emails) to tell me the med was ready to be scheduled, I called. It wasn’t ready. They needed more information from my prescriber but they couldn’t reach out, I had to. I did, had the issue resolved in an hour, called them back they said it was processing. I called back the next morning after no call from them that evening, the pharmacy wanted me to deal with the manufacturer coupon, what?!?! It can’t even be done by a patient it says so right on the paperwork. I was on hold for 30 minutes while the supervisor tried to fix it. It worked, they scheduled delivery for the next day and said the med needed to be signed for.

Scary to do business with them. I talked to 7 customer service people and no results. You would not believe the horror. This is abusive as tho they want you to have stroke. Don't go down this road. It's like talking to demons. Turn around and flee, is the best advice on the planet. Why are they still in business? Was on the phone with them for hours and hours. It's like a home invasion over the phone.

Terrible service! My doctor sends a 90 day prescription to an authorized pharmacy and they only allow a 30 day refill at a time. If I order via mail service they’ll allow 90 days. It’s a joke putting your patients through hoops.

Terrible customer service. I can't use my regular pharmacy anymore and have been getting the run around from CVS for three days now, all the while my medication has run out. Came on here to read reviews and am not surprise at all by what I'm reading. Great job CVS!

If you are thinking about using CVS Caremark to fill your prescriptions - "DON'T"!!! That will be a big mistake. They are one of the most unreliable companies I have had to deal with. They sent me defective product and are dragging their rear ends on replacing it. Now I have to figure out how to get my money back. What a mess.

I have a chronic open leg wound that continues to grow despite many topical treatment attempts. This is aggravated by my stage 4 MBC condition. A dermatologist prescribed a biosimulator after a positive response to a sample injection and sent to CVS Specialties. After two weeks of confusing automated approval processing messaging, unavailability messaging, and transferring the Rx to CVS Caremark the Dermatologist retracted the Rx and reissued to Walgreens Specialties. Walgreens Specialties efficiently approved and delivered the much needed medication in 48 hours. Never again for CVS Specialties or CVS Caremark.

Not Reliable. They send the less quantity and give no proper Reason. They won't send the QTY prescribed by the Doctor and give their explanation of Quantity. Even I agreed with their Quantity and asked about the missing quantity. The answer is: We can't do anything as this is more than 30 Days. They will take your money. CVS retail store is better as we can directly connect with them. Thanks.

Worst prescription insurance company ever!!! I’m lobbying to have my company change to a different insurer. Caremark requires prior authorization on so many Rxs now and suddenly denies several that I’ve been taking for years. I’m so disgusted and fed up. If you have any choice, do NOT do business with them. Horrible. They deserve zero stars.

Trying to get a prescription for inhaler filled. Multiple phone calls to multiple customer service reps and then to senior resolution agent. If you think by talking to CVS on the phone anything will get resolved....good luck. Horrible customer service.

If I could provide less than a one-star rating I would. The pharmaceutical mail-order service and Customer Service Help Line of CVS/Caremark is absolutely the worst I have ever, ever, experienced in my life! Over the course of 5 days, 3 agents, and 3 Sr. Resolution Managers, they lacked the ability to take ownership or responsibility, for an error on their part with my mail-order prescription plan. Each person provided a completely different explanation of what they thought had happened and what could be done. Should have taken note right up front when they couldn't find my account, list of prescriptions, or the fact I had enrolled myself for mail-order and auto-refill at the time of enrollment!!

Ordered refill on May 22 with medication with 8 refills. Didn't arrive by May 30. They had ready to ship but didn't ship. Agent promised next day delivery instead of June 7 listed by computer. Three other calls with supervisors over an hour each time over the next three days. They promise each time but then can't send it out and don't know why. Now I am on phone over an hour while supervisor tries to submit to case coordinator. Now after over an hour they want case coordinator to contact aging group. THey are waiting for email response from "aging" group and promise the case coordinator will call back today with update. Aging because the problem has aged!

Advocate with your employers to not use this insurance company!!! They undermine your physicians and require “PA’s” on life saving drugs! Ask your employers why should we pay for doctors to check us out only for this company to decide if you get the meds or not. It’s just a money racket for profits and could care or less about your personal well being. Please please please start with employers and have other options available!!! Ask employers to research before accepting this company for “CARE”!

Dumbest company in the world. Starting with the CEO. It is all about money. They don't cover her meds any more. Have had the fire dept. Out here the last Two weeks. They just roll their eyes. CEO must be getting his bonus. The people don't know nothing.

CVS Special Pharmacy refused to distribute a crucial prescription for my daughter because a balance of $25 had gone to collection (I wasn't even aware). In addition to them making it generally as difficult as possible to get this medicine on a regular basis, I was horrified and appalled that a corporation can withhold medicine FROM A CHILD because of an outstanding balance. I was able to pay the $25 and get things moving, but what if I was out of work or in financial distress or was having a medical issue that prevented the bill from being paid? How is it even legal that they can do this? It is immoral and disgusting behavior by a greedy corporation and I am following up with my state and federal reps to see if this practice violates any laws and, if not, pressuring them to enact law that will prevent it.

Horrible service in regard to medical device support for diabetes. I was told the device was out of stock and on backorder, CVS did not provide alternative and did not facilitate a solution. They just say, "Sorry we cannot provide." Diabetes products such as this are not new to the industry and this is not the first time I have had this issue with CVS. "We never get better" should be their motto...

I would give ZERO stars, but it's not an option. My wife and I just retired and have a PPO medical insurance. We never had problems getting prescription benefits though other providers until we switched. Included with our PPO is CVS Careless. The previously approved medication though our previous PPO and HMO are now excluded by Careless. Furthermore, even though we meet their listed criteria to have these prescriptions covered, we were nicely and conveniently told to "pound sand" and all appeals were denied. Hopefully, there are better companies out there that care and do the right thing for their customers/patients. As another reviewer stated, I sincerely hope CVS Careless dissolves as a prescription provider. All other PPO'd out there. Please take note.

Worst experience of my life! I am on a daily medication for an auto immune condition and CVS Caremark has made my life literally hell in trying to get approval for a medication that I need. I cannot say enough bad things from my experience in dealing with this organization. I am transitioning our entire family's pharmacy needs to Wal-greens over the experience.

Customer service is woefully undertrained. Different answer every time I call. They tell me to have my doctor send something and it doesn’t get approved and when I call back I’m told that wasn’t the right process. Very frustrating.

I truly don’t think CVS could make the process of attaining GLP-1 Rxs harder or more frustrating if they tried. Over the last 2+ years they have consistently changed covering or not covering any number of Rxs at the drop of a hat. We’re at the point now where every refill and Rx needs a PA and they don't disclose the requirements to approve it. From the bottom of my heart I hope this company goes bankrupt

Med is on Formulary, Prior Authorization was approved, criteria shows med is a preferred med but still is an exclusion? Every med needs an overwrite. Bottom line is CVS is acting not only as the dispensary but as a plan admin which means they want to save money to their client (insurance company). Since Prudent Rx is incrustated into the plan med is not approved or denied and can't do dispute. Med will be the contract amount as if I don't have insurance. The incompetency is another subject.

This company is totally unfriendly to the consumer, made an order and was told it was in progress, The representative told me she would cancel my order, to my surprise I was charged $75 for test strips that sell over the counter for less than $10 dollars Because they did cancel the order. I have to now wait until the package arrives then take to the post office for return and only when they receive it to i get my refund.

CVS CAREMARK implemented a new system in which a patient leaves a message for pharmacy team and cannot directly connect to the pharmacy to speak with a pharmacy tech or pharmacist. Same with doctor calling in a Rx— leave a message. I waited over 2 hours to get an emergency Rx filled! Pharmacy tech didn’t check the message left earlier by the doctor & I had to go through the main CVS number to get connected to pharmacy. Dangerous new system unable to connect to pharmacy to speak to someone; also no excuse not to play RX message from doctor & fill emergency script in a reasonable timeframe.

Caremark will send you refills when you don't order them, and if you cancel the order, they don't give you the option of reversing the cancel, they cancel your prescription! Obviously, they don't know the difference between an order and a prescription! What a crummy website! Also, they sent prescriptions to my former address in another state, even though I updated my address online.

I have been taking a diabetic medication for over a year and now they’ve determined I no longer need it because my A1C is in a normal range. The medication got me to the normal range, but now I no longer need a medication that a certified doctor is prescribing? What a joke.

Poor customer service. Not a good way to run a business. Poor communication. I've been trying to get a refill for 2 weeks now. I'm only using this service because my company insurance requires it. If you have a choice I recommend using someone other than CVS Caremark.

CVS Specialty Pharmacy doesn't care about people with life threatening or chronic disease. All they care about is money. They cancel orders, transfer your calls to robots, and actively work against any other options you might have to obtain your medication. They don't care who must experience chronic pain, debilitating disease, or even death, as long as their CEO and board have their pockets lined with the cash of the working class. Avoid them at all costs!

Ever since my employer switched from Express Scrips to CVS Caremark, I've had numerous problems with my prescriptions. Most recently, they stopped covering one of my medications and only told me the day that it was due to be delivered. Thank God the meds don't keep me alive or I'd be dead.

CVS Caremark is literally killing my wife. She is a cancer survivor who is now diabetic and even though she has been on her insulin for a few years now. They are not approving her life saving medication.

Since I changed insurance providers, I decided to use the Caremark mail order pharmacy since I had really great experience with my previous mail order pharmacy OptumRX. Caremark is a totally different experience! I won't use them again. They sent prescriptions to the wrong address, failed to fill prescriptions because they didn't have all the information, rather than giving me a call and many other shortcomings. When I've had to call customer service, it is rare to speak to anyone with a good command of the English language, sorry to say that. Things have just been screwed up on every transaction. I don't know why they share the CVS brand because our local CVS Pharmacies are excellent.

We have been dealing with Caremark (CVS Specialty) for over 6 months now. Easy to order refills (that's why I gave 2 stars), but if you have a billing question, good luck. Caremark is submitting 3 claims for one prescription, and pulling over $400 extra from our flexible spending account. Good luck getting anyone at Caremark to figure it out. After 5 hours on the phone being transferred from department to department, I had to call it a night. Their agents are kind and patient, but they have no answers and they just kept pawning us off to another department, usually the dept that just transferred us. I don't even know where to go from there.

This company sucks! Avoid of at all possible. They refused to pay for my COVID vaccine and within 3 weeks I got COVID. They continually try to refuse providing on-going medication that I have been on for 3 years. Randomly making me jump through hoops to prove I need it, when I am only taking one medication. They barely spend any money on me, but they seem hellbent on making me jump through hoops to get my one medication covered.

It's amazing how much I pay a week for such terrible coverage or so called coverage, for them to deny me of medicine my doctors prescribed me. I hope and pray that my company which is nationwide drops this so called company. If something is happen to me I informed my family to get enough people together and start a class action lawsuit because I was denied my medicine. Good luck folks.

I wish I could give zero stars. CVS Caremark is an absolutly horrible company for mail order prescriptions. If I wasn't required to use it by my employer I wouldn't. Every month I have an issue with one of my prescriptions. I have been waiting for 3 weeks for a prescription that they want more information from my doctor's office. My doctor's office has fax the information to them twice. I still do not have my medication. Do not use this service if you do not have to.

Caremark and CVS Specialty uses PrudentRX to manage copay assistance programs from drug manufacturers. They charge a large amount ($2k) each month for my specialty drug and they told me it's their policy to charge more if I don't sign up with PrudentRX. If I do sign up with PrudentRX, none of the copay assistance goes against my deductible or out of pocket. However, the manufacturer's assistance program is supposed to cover copays and deductibles.

My doctor sent the request for a prior authorization of ** on 4/9/24. First time I’ve been told it can take up to 3 days. Next time I called on the fifth day and asked representative Angelica(?) to submit a grievance for such a service. She’s got disconnected. Representative Dan said the process can take up to 17 days. What kind of patients can be satisfied with such service waiting in pain for 17 days?

As a Diabetic, changing over to mail order with Caremark CVS, seemed like a no brainer. However, it has been a horrible experience! After waiting over a month with No insulin and going back and forth I finally went back to my local Pharmacy and started over there. I have slowly been trying to use the mail order service as its supposed to be cheaper. I get constant denials for common Diabetic testing supplies and excuses like it's no longer a prescription benefit it's a medical benefit etc., even though I can go get it at the local Pharmacy (It's 50% more expensive). I've called so many times that I am sure my number is flagged as bad customer. I will look elsewhere for prescription coverage at the next open enrollment, even if it means not buying my employer offered Anthem Insurance. How can a company be so awful. Not a company that I can recommend.

I have been with CVS Caremark for 2 years and never had a problem, until I switched insurance company. Now I can't get online to order my medications. There is nowhere to update your insurance. And customer service is no help.

CVS Caremark is horrible. They tell you that prescriptions have been sent out (mailed), they delete funds from my bank account, and prescriptions don't arrive for up to a month+. After multiple phone calls and conversations with supervisors for each and every event, at least every two weeks during the past 9-12 months, my situations are seldom if ever resolved. Since I see my Psychiatrist every 3 months, the doctor sends in 3 month refills after visits to keep up with my prescriptions. CVS Caremark will fill and send in ALL new prescriptions sent in by my psychiatrist, which can equal 8-10 bottles worth of different prescriptions after each visit! CVS Caremark then withdraws astronomical funds from my bank, putting me in deficit situations time after time.

Have been dealing with Caremark desperately trying to get a prescription of ** to be filled last several months. They've told me that it needed prior authorization which my physician has supplied at least twice. My physician's office has spoken with me & Caremark several times to help me get my script. Caremark representatives told me that the pharmacist had to run the script (which would be denied) and then call them for an override. My pharmacy that I've supported for over 10 years, can't order this ** so I had to go to another pharmacy. I asked the Caremark rep for a reference number if I had to call again so I wouldn't have to go through the entire mess again. She told me Caremark doesn't keep records of conversations (incidents..call ins). Kinda shocking to hear that in today's computer age. So, when it didn't happen as that Caremark rep told me it would, guess what, I had to call and AGAIN go through the wrong conversation (along with being on hold for almost and hour & transferred). UGH!

The company has an annoying habit of placing a hold on your credit card account for one amount and then running the charge as a different amount. The banks see this as two separate charges & will not remove the hold. Customer service is unable to solve any issues.

They are the worst, one problem after another. Couldn’t even get an asthma inhaler, as they kept having to directly follow up with Dr to fill it. I eventually had to buy online elsewhere, even after speaking to numerous reps. Refills just disappear often, one day it shows a refill next it doesn’t. Heart meds were lost by USPS, they then used a refill to resend. Canceled my prescription altogether to send a new one. Now no refills. Spoke to 4 agents and a supervisor and each time they only made things worse. Now I have no refills, and have to go to physical pharmacy and buy out of pocket because they screwed everything up. A pure nightmare.

I talked to Jada who was anything but helpful. She acted like I was bothering her by calling to see why my medication wasn’t covered. When she noticed I was upset she started raising her voice at me saying “hello, hello” in a rude sarcastic tone knowing very well I was still on the phone.

Horrible. Slow as molasses. Incompetent. Their process is ridiculous and they're only making it harder on themselves. Imagine having a busy life, needing to fill a prescription, and 1 hour + several redirected phone calls later, you still have not accomplished anything except for the promise of a callback. These folks need to strip down their process and start from square one because it is 2024 and I'm not even certain they've recognized we're in the new millennium.

CVS Caremark playing games with people's lives here. Needed my medication refilled and they keep denying it at the date of shipping saying I need to get my doctor to send new prescription. Did that twice then on 3rd time said I need prior authorization. Got that in and they still have that same status, gave their customer service a call and said the issue was my doctor sent the prescription on the same day but it was before the prior authorization was approved. They got that issue "fixed" and expedited my order. I check the next day. Now the order status said "You put this order on hold". I click on "approve shipment " and it's been stuck on this status. This is beyond ridiculous at this point.

Caremark is absolutely horrible! They won’t cover my medications for my autoimmune disease that I’ve been taking for 8 YEARS!!!! They are all of a sudden saying it’s not covered and need prior authorizations. My doctor office has sent in the prior authorizations at least 5x since November and they keep denying it even though they keep giving the information they’re asking for! The Caremark customer service reps are terrible, clueless and incompetent. The medications are very expensive and we pay into this plan that we can’t use (since these are the only meds EVER filled). I’m so disgusted that this company is able to exist and no one is overseeing their horrible service! How can they get away with this? I shouldn’t have to fight daily and waste time killing through hoops to be able to get necessary life-saving medications! Caremark, do better, you suck!!!!!!!

I recently got a letter stating that my son's asthma medication had to be changed because there was a medication that was just as safe and effective and cost less. As I had no choice, the doctor switched the medication. The "COST EFFECTIVE" nonsense is a difference of $12 for me over the course of 90 days, so who is this medication really more cost effective for? After talking with several professionals, the new medication they will cover, is LESS effective and often does not work. So the bottom line is that my son's health is less important that your bottom line. Additionally, the medication he was on previous (that works great and controls his asthma) is now available in a generic form, which CVS Caremark also will not cover. I wonder how many pockets are getting lined at the expense of my child because this medication is safer, more effective and cheaper for only one person and it is NOT my child.

I have been dealing with my prescription issues for over ONE YEAR! Like many of us Caremark supplies “MAINTANCE Prescriptions” and we have no choice but go through this incompetent company. Many of us have been subjected to this so called company “AETNA/Caremark/CVS" to rely on our prescriptions. The headaches to obtain overrides for retail pharmacy suppling/filling a prescription due to inability for Caremark’s supply issues, Having to call every month, spending hours on the phone and depending on who I spoke to being denied AN OVERRIDE and told I could not have an override issued bc the individual on the Caremark side was not experienced enough to know better, being transferred to Senior agent, supervisors, case coordinator Team, Acct management Team” in my case, manager who handles United Airlines.

Wife had her 2 automatic refill drugs changed without her permission to "call in". Ended up with 2 days left when she realized it. Customer Service person told us specifically it was being mailed out FedEx "next day delivery" at no charge. Two days later when it still wasn't here and all medication was gone, called back and the customer service representative that promised "Next day FedEx" lied. It was sent out regular postal. Still isn't here and is "scheduled" to arrive tomorrow - 4 days after "FedEx next day error" promise. This is the second time after running either me or my wife out of drugs (due to shutting off automatic refill) that the customer service person lied about mailing out a package FedEx next day error.

It is a mess. Communication needs to be better and more efficient. Processing needs to be sped up. They really should scrap their system and leave it to local pharmacies or fire those at the top and hire someone that can do the job.

I ordered a prescription for the first time in January, 2024, through the Caremark website. I requested a 90-day supply, which was $80, much cheaper than the 30-day supply for $40. I received a 30-day supply. I let it go. Two days ago (February, 2024) I ordered two medications, one of which was the same medication I ordered in January. I requested 90-day supplies for both. Each medication was $80 for a 90-day supply. I received a confirmation that I would be receiving a 30-day supply for both. One was $40 for 30 days and one was $95 for 30 days, so a total of $135.

I have been on the same medication for years and every month is a hassle to get my medication. It’s ridiculous. I’d give zero stars if possible. Unfortunately, my job forces us to use them or I would go elsewhere.

I understand that CVS is merely a vehicle for getting medications to patients. My issue is with the messaging as it can be confusing when I receive multiple messages from CVS saying that my medication will be shipped on a date only to get a message on the date I'm supposed to receive it saying that I now need prior authorization.

This is not a criticism of CVS Pharmacy. What happened to me is not their fault. Caremark switched patients over to the generic for ** asthma medication. The first month was filled at the pharmacy and I just ran out. I called the automated pharmacy refill number then went to the pharmacy. They told me that they tried and failed to refill it because Caremark is saying that they filled it as the 90 day refill per my plan. They did not. They only approved a 30 day supply. When I called Caremark, the agent understood and called the pharmacy but it wasn't open, so he said he would make notes for when I called back. When I called back, the agent put me on hold and got her supervisor, who I had to explain to all over again. She understood but said she needed approval to do an "override to account plan" and submitted a "sales force case" tagged urgent. She said it could take up to 48 for a call back.

CVS Caremark is contracted to provided prescription medication for Aetna Insurance. They get the same amount of money from Aetna no matter how many medications they fill. I have tried repeatedly to get ** refilled. Caremark uses all kinds of trickery to avoid filling it because it is a very expensive drug (retail more than $ 1000). This medication is only used by women. Caremark will claim that the doctor did not submit the prescription or authorize renewal. I know that the doctor is sending the request. However, every month, I spend a minimum of two hours haggling with this company to get a refill. At first, I thought it was just plain, garden variety discrimination against women. But, now I know it is an attempt to save money and increase their profits.

This is the worst RX Insurance company I have ever dealt with. Sadly our company is now using this useless company. Many RXs are either not covered or the out of pocket is outrageous!!! Their website is not user friendly. You are probably better off using Good RX.

Disgraceful company that my health insurance only deals with for certain types of prescriptions so I thought I would try Caremark. It's been a month and I still have unresolved issues. Still waiting for a full refund for returned meds that came over 10 days late partly due to Caremark and the postal service. But Caremark continues to not clear up my account and even have sent many emails to escalate for a resolution. Without a refund I then could not go to my local pharmacy for refills because it showed I had refills done by Caremark and they had not cancelled them in their system. A major crap show and it continues to irk me that I still cannot get a refund in a timely fashion. Caremark should be shut down.