CVS Caremark Reviews

If I could leave a less than 1 star review I would. The ONLY reason we switched insurance was for me to receive Zepbound and it has been a fight since day 1. It's bad enough the continue to move the goal post at every turn - but that coupled with how GOD AWFUL their employees are is a double negative. I do not understand why ANYONE on god's green earth would ever want to deal with these people. They have to be the rudest call center workers to step foot on earth. They act like they're beyond inconvenienced every time. You took a call center job! What do you expect! I just got off my 4th phone call on the month with them because again what I was told July 1 is now void. I've received NO NOTIFICATION of my plan coverage changing and yet they're surprised I'm calling upset. Whatever you do, avoid CVS Caremark AT ALL COSTS.

If I could give zero stars, I would. I don't understand how a company like this thinks it's better than the doctors who prescribe our medicine. I've lost 25lbs on Zepbound in the last three months, and it is also helping manage my HS. Today, my refill was denied, and the option I was given was Wegovy, which made me ill physically and mentally. I was told there was no path forward for getting my Zepbound refilled, even with a PA.

The only reason I changed insurance providers was for Zepbound prescription coverage. Caremark provided it for the first few months, then removed it from their approved medications list...UNLESS you have already have an existing prescription, or exhausted using similar medicines, like Wegovy (I previously was on Ozempic, then Wegovy and it was no longer effective so I switched). After my doctor's office had filled out and submitted the required paperwork several times, they have denied me because I haven't tried the alternative medications.

Holy smokes is it a pain to get mail order set up, and it is required for my insurance to cover prescription costs. I have now had to set up 2 medications for mail order, and despite providing CVS all info they needed to contact my provider, I still had to reach out to my provider both times to get it set up. VERY little instruction is given for how to set up mail order. I basically got a letter that said "you need to set up mail order go online and do it". So I had my Dr. prescribe to a pharmacy with mail order service. Well apparently, that was wrong, so I paid full price for those meds. I tried again poking around the website and finally found where to request a mail order prescription. Filled out everything requested including my Dr. contact info. CVS "attempted" to contact my provider but was unsuccessful and eventually asked me to get a hold of them for them.

Absolute worst company I have ever been forced to deal with. Express Scripts blows these fools out of the water. Every aspect is abysmal: coverage, communication, customer service, ease of even accessing customer service. I won't order meds through them. Awful. Awful. They should be thrown out of business.

CVS is the PBM for State Farm. Have been seeing more and more meds take off covered list or impossible hoops to jump through. Clearly they only care about making money no matter who gets pushed aside. Looking at these reviews, I see I am not alone.

CVS Caremark has denied both a generic and brand name antidepressant several times. First the said I need to try the generic version which I did, but I failed it. So my dr requested the brand name. They keep denying the brand name. They claim they don’t have my drs info which is BULL! My dr has sent it numerous times and they keep denying it.

CVS Caremark customer service is terrible with communication. Was told by multiple support people multiple times my medication would be covered, only to find out it was denied. After speaking with management, I learned the support staff were not telling me the right info. Very misleading workers. They don't care. Absolutely terrible company.

So with only a 2-month notice, CVS Caremark decided to take my medicine off the formulary list without reason. They gave me an option on a substitute which isn't even close to what I took. When you call their customer service, they're very vague and don't want to really discuss why. Because of this, I'll never step foot in a CVS store again and unfortunately, my RX insurance goes through CVS Caremark otherwise, I wouldn't deal with them ever again!

CVS Caremark is putting my health at serious risk – denying life-changing medication without valid reason. I’ve been using Zepbound (tirzepatide) for the past two months under the supervision of my doctor. I have completed 8 weekly injections, lost 15 pounds, and seen over 90% improvement in my severe sleep apnea. My quality of life has drastically improved. Yet, CVS Caremark has denied my prior authorization for continued use of Zepbound. They also denied substitution with Mounjaro, even though it’s the same medication. Despite my doctor submitting a letter of medical necessity and a full appeal, I’ve been left in limbo. This is unacceptable. Caremark is ignoring medical evidence and patient well-being. I’m not alone — thousands of patients are being affected by sudden policy changes, with no transparency or proper communication. Caremark needs to be held accountable for putting profits over patients. Shame!

CVS Caremark is the pharmacy provider for the Blue Cross/Federal Employee Plan. As they are my children's secondary insurance, I am forced to send a snail mail paper claim for the secondary insurance. My son's critical meds co-pay is $1,700. I have to pay it upfront and then mail so they can "run" the claim and pay their portion. The plan will not do a coordination of benefits with the primary insurance. Is it 2025? I can't even email of fax the claims. I am very dissatisfied with their archaic process.

Being an Aetna member, CVS is kind of 'shoved' on you. The $75 quarterly credit for OTC supplies is a joke. My husband and I have both ordered 3 times each now - we have yet to receive what we order. Each time substitutions have been made (CVS brands for national), quantities have been incorrect twice (yet they keep the credit!), and good luck trying to use it in a store. I've gone to the website 3x at least to try to figure it out, and stopped at 3 stores - none of which knew how to make it work. OH and the number they publish to contact them - 888-628-2770 - is an auto attendant that no matter what you do, press, or say, you cannot talk to an individual. You can order, reorder, check your account balance....but apparently they want no complaints or feedback.

They have overfilled on prescriptions not selected for automatic renewal while causing me to run out of other critical medications needed (and that were requested for refill). I have tried to rectify this on several occasions over the phone to no avail. Accountability in making the same mistakes and not solving the program (a lack in customer service) is their main problem.

My experience with Caremark Medicare Plan D was initially good starting in 2012. However their operations and customer service deteriorated greatly over at least the past year. They inexplicably cancelled two prescriptions that both had remaining refills without notification. When my physician sent a new 90 day prescription they cancelled it because he sent a 10-day prescription to a local pharmacy to tide me over until the Caremark order arrived. They told me I should go buy what I needed out of pocket. There is more, these are examples. Customer service is abysmal. Representatives do not have knowledge of the Caremark system and repeatedly tell me things that are not true. I finally found a higher-up who actually told me that many of the reps don't know what they are doing (my words). If you have a choice, stay far away from Caremark. I'll be changing at next enrollment period.

I have been using ** for about 3 months now after switching from ** which was no longer effective in weight loss. After receiving a letter from CVS Caremark telling me that effective July 1, 2025 that I would have to switch to **, but that my doctor could submit a prior authorization request. My doctor explained that ** was no longer effective, and that ** was much more effective in weight loss to address my sleep apnea. My doctor sent in 2 prior authorization requests and in less than 24 hours they were denied. So what does that say about CVS Caremark??? I hope that my employer decides to switch to a different pharmaceutical provider, because it is apparent that CVS Caremark is all about the bottom line. All of my prescriptions that have a generic counterpart they fill with no issues. However, my only prescription that does not have a generic version they first approved and now they don't.

After getting a certain medication for 6 years. The refill required prescriber to get authorization. Which they did. Only to have CVS Caremark deny coverage. The same med they have filled for 6 years?

My doctor requested two refills for mail delivery five days ago, but CVS still hasn’t processed them. I recall having the same issue in the past. I imagine this service is only convenient if medication refills are ordered well in advance.

CVS Caremark dropped me from a medication without any warning, no heads-up, no explanation — nothing. Just gone. This was a critical prescription, and they didn’t even have the decency to tell me they were doing it. I had to find out the hard way. I pay a ridiculous amount for insurance, and this is how I’m treated? This isn’t just bad service — it’s dangerous and completely careless. People rely on these medications. You can’t just cut someone off like that and expect them to figure it out on their own. They clearly don’t care about their patients, only profits. I honestly hope they’ll get karma. They are beyond shameful.

I have been forced to use CVS Caremark as my "prescription provider", I am using that term loosely and generously, for many years now because of my insurance. If you are taking maintenance medications, like cholesterol, blood pressure or other cheap generic maintenance medications Caremark is okay. Pretty much any medicine that is newer or has a patent still associated with it, making it more expensive, they aren't going to cover it. Your physician can contact them for authorization or an exemption, it's going to be denied, even if your physician has tried medication for you on Caremark's approved formulary list and they didn't work or there was side effects.

Have had coverage by CVS from two jobs. They do not cover any prescriptions needed for cancer survivors. They have denied coverage request by my doctor. They also approved one request and canceled it again after filling the prescription once. They offered alternatives that my doctor said cause other side effects such as cancer. If you can get coverage elsewhere this company only care about their profit. Sound familiar. I work for a huge company who they must make millions off of but yet they cover shit. Shame on them. Nothing good to say but can't say enough how much they suck. Good luck if they have monopolized your coverage as well.

Having meds come to your door by mail is great! But it would be important to have someone that is qualified filling prescriptions, and making sure you get what you need. If the label on the bottle says 450mg and the prescription only includes 300mg pills, wouldn't you as a "Dr. Of pharmacy" send a note to the provider saying "hey this doesn't add up"? Is there any accountability to this system? Aren't pharmacists suppose to communicate with prescribers when there is something that could be suspect? I realize there are probably millions of prescriptions flowing through this place, but that is not an excuse. CVS Caremark needs to take a little responsibility for the pharmacist's work, and hire more, or crack the whip on the delinquents!

Since taking over pharma administration for Clover Health they have been a total, inefficient, unprofessional total fiasco - unresponsive to customer needs - expedited authorizations take weeks - requiring authorization on tier 1 generics is a joke.

We have had nothing but problems with CVS Caremark. Unfortunately our insurance forces us to use them or we would have stopped years ago. If meds are lost in the mail they make you wait to replace them and they lose them in the mail frequently. 9 times out of ten prescriptions called in simply don't go through and have to be sent in again. Terrible company , don't recommend at all.

Incredibly disappointing. As an individual with intractable Epilepsy I require name brand. My doctor just wrote a letter in December 2024 - they don't notify that they want another - just send me generic which is significant to my disorder. The cost difference for 90 days is $120 for Dilantin which my grandfather took in the 1930s! Like another I feel like they hold me hostage.

I have decided that CVS Caremark only cares about the bottom dollar. I have had nothing but problems trying to get my prescription covered for one reason or another. I get the runaround on so many different fronts and it’s very frustrating. It is very obvious that they only care about the bottom dollar not patient care, not patient satisfaction, just money. It is very sad that this is what our insurance has come to.

3 to 4 years, no less than 40 prescriptions over a week late beyond the 30-day prescription. Complete garbage to both doctors and customers. Refuse to actually communicate unless you call and over an hour every time. Have absolutely no interest in anything but money, i.e. the ability to take your medication on a daily basis that they have a valid prescription for multiple weeks that is covered by ones own insurance. Pics are of only one year of complaints.

This company is the absolute worse to deal with. Every time a prior authorization is submitted they claim they did not get the information. No matter how many times you resend. It never fails. Going to complain to my union to beg them to switch to another PBM.

Terrible company. Prices are inflated. They do not fill prescriptions. Their customer service is a joke. Virtual assistant is awful. Phone you would need to wait on hold for hours. Complete trash service.

This is the worst excuse for prescription coverage we have ever had to endure. Most of the time, we end up using a Good RX discount code. I think CVS Caremark should be charged with fraud for the premiums they collect and the lack of coverage they provide. Maybe someone will go after their CEO next.

Cannot get prior auth on a prescription. Have been waiting 5 days. Called CVS Caremark twice. Got 2 different stories. First rep blamed the Dr for not sending everything in which was not true. 2nd lady said it looked good but they will ot release a prior auth without 72 pending business hours. It is RIDICULOUS these companies get to do whatever they want while we pay in an arm and a leg with no say so. Do not use if you can avoid.

It is of the utmost importance for an epileptic to get his/her antiepileptic medication seamlessly and not bite nails and cry when it is time for the next refill which has been happened at CVS at McMullen Booth several times. Please tell me why the medicine can only be refilled 1 day before the patients/customer runs out. Not acceptable when the prescription is in their system. Process failure is recognized here making people upset and stressing them out. It is on autofill or not on autorefill. Both times does not matter.

I’ve had a frustrating experience with Caremark. They have repeatedly failed to cover my medically necessary prescriptions. Even after the prior authorization was completed, it was denied almost immediately with little to no explanation. The website and app are difficult to navigate, and getting in touch with a representative takes an unreasonable amount of time. Overall, the process has been stressful and disappointing.

Have been going back and forth for reimbursement of medications with this God awful, greedy, unhelpful company. You have to be an insurance expert on all matters before trying to work and navigate through them. They find any way to not reimburse you.

I talked to Solina about very complex question and she did absolutely wonderful. She explained things thoroughly and clearly. And was very careful to keep on the company motive. She had a wonderful sales persona and I left the call with large weights lifted off my shoulder. Absolutely wonderful experience. I frankly believe that the one star rating this company carriers is unjust. If any of the employees were half as exceptional as her I swear it'd be 5 stars.

I've been without my medication for over two weeks. It took days for the pharmacist to review it and it's still pending shipping after another three days despite the fact that I was told it would be expedited. I've literally just been off my medication because I don't have another choice but to use Caremark for this prescription. If you have any choice at all please don't use this.

Not that there's a good prescription insurance plan, but CSV Caremark is by far and away the worst I have ever had the displeasure of having to deal with. Avoid if you can. Would rate lower than one star if given the option.

Over the years at various jobs, we have had several different prescription Insurance companies. CVS Caremark is the absolute worst. They don't cover anything, and the things they do cover they don't cover enough to make it affordable. There's no point in even having this prescription insurance.

Would not recommend! Scam! Would not provide coverage, and wasted my time! Do not use! Go to another insurance company!! They took months of my time requesting paperwork between my doctor and I to then try to get me to use their doctors rather than use my own doctor that I have been using for years! Then approved the coverage, to then deny paying for the coverage by stating that I can only get approved if I use their doctors! They need to get canceled!

I had to call CVS to inquire about a prescription. The woman/representative was controlling, rude and unable to listen worth a crap. Thankfully the first time I have had to call them, and will hang up next time to shoot for a more patient and kind person. I am not surprised based on my experience. Their ratings are in the toilet.

If I could give them negative -8000000 Stars I would!!! Incredible how HORRIBLE this insurance is I see a nutritionist and a weight management doctor and they still want me to see a health optimizer nutritionist ON TOP of the physicians I already see. So redundant. I'm unable to get my medications and now they're removing Zepbound! I know it's not the reps fault but this is INFURIATING. Starting a petition with our employer to remove the whole insurance and replace it with another one.

For those that don’t know, my husband and I both rolled the unlucky dice and ended up with Crohn's Disease. Today, May 27, 2025, we learned the medication that has helped us both for almost nine years was denied by CVS Caremark insurance. We were denied Humira because someone at CVS has decided that to be approved for Humira, we must go off of it and try the two new drugs that they have deemed appropriate for our condition, not our trusted doctor, but some guy with no medical degree has decided to play God and pick and choose what the best route is for our care. Let me say that again: some guy we’ve never met is messing with our lives and wants us to be a part of their experiment to see if these new drugs work.

Dropping Zepbound proves that this company puts profit FAR ahead of its customer’s health needs. They claim it is “the same” as Wegovy which is a lie. For nearly all, Wegovy is less effective with more side effects. I will be boycotting CVS because they ignore patient health needs & think nothing of taking consumer choice away to keep more money in their own pockets.

Sent wrong medication! Multiple times!!!Had to wait weeks to receive the right one! Or they send the wrong quantity, or they just loose your prescription all together. They’re completely incompetent and careless with orders! Don’t order from this horrid company

They will deny the medications you and your Dr have discussed that will the be best to get you well; the medication YOU DOCTOR, having examined you, feels is appropriate, recommends and prescribes. I am constantly required by insurance people to take a medication they prefer instead of what my doctor has recommended. I am struggling to be well without the appropriate medication prescribed by my doctor who has examined me. CVS UNcaremark does not care. It is quite obvious their only concern is money. I absolutely, wholeheartedly, 100% DO NOT RECOMMEND! A one star rating is better that’s they deserve.

I'm not sure when Caremark decided they know better than my doctor what medication I should be taking. The decision to not cover Zepbound is neglectful and short-sighted. Let's be clear. The only consideration was monetary. Clinical research is apparently meaningless. Actual patient results also meaningless. The alternatives provided are not the same medications. The side effects are far worse for a large portion of patients, myself included. Zepbound is the only tolerable and effective medication I have tried. It was difficult enough to get approved while it was still covered. The cost without coverage is astronomical. Healthcare should not be a for-profit business.

My insurance & Caremark never reach out to lmk. I have a prescription card to pay for my medications. I was paying out of pocket for 5 months. Later I was updating my address and I knew that I have one from my insurance. I reach out to them and asked for card and medications refund and I had all receipts. A staff member asked me to go get a refund from the pharmacy as they updated the info to be sent to the pharmacy. I asked to provide a copy of the receipts and she said they don't have Email or mail to be sent to. I shared them. The pharmacy said they never issued a refund if mistake from Caremark. I spoke to 3 team members. Every one's manager and keep asking to provide a receipt. After two months working to solve this matter until now didn't get my refund. Awful service and bad customer service. NOT RECOMMENDED. I canceled the service.

Caremark does not want to pay for prescriptions. They deny claims via automated phone calls or fax. When calling and getting human, they avoid questions, transfer calls, will not give you their names, will not give you instructions. They use foreign call centers and remote US workers with dogs barking in background. They are not knowledgeable, not helpful and obstruct any possible resolution to your problem. Because of my experience and the multitude of negative reviews, I called the department of insurance who advised me to file a complaint and send me a link. I’ve attached a snapshot of what I sent them and I suggest if you’re having problems you do the same let’s put an end to this together. Thank you.

I am truly disheartened and angry that CVS Caremark has decided to make a deal with Novo Nordisk to push their competitor out—seems very monopoly adjacent. I have been on Zepbound over a year with great success and now my insurance NOT MY DOCTOR is trying to enforce a change in my medication. Zepbound is proven to be better effective and with less side effects. To make a deal that does not serve their customers is exactly why people have grown to distrust and dislike insurance companies. My husband got a new job in March and we didn’t change insurance providers because I was supposed to be approved for Zepbound till Nov on my insurance.

I had to jump through a bunch of hoops to be eligible for Zepbound. Now that I've done the work, they won't even cover it. It's almost as if they rather people stay sick than providing affordable medication to improve your health. Why discontinue covering weight loss medications??? Why isn't someone looking into this?

Absolutely awful. This is my FOURTH time calling for a simple generic Albuterol rescue inhaler. Now I am out of it and I do indeed enjoy breathing. They continue telling me that my doctor needs to call in the prescription. The doctor's office has FAXED in the prescription 3 times - one of those times I watched them FAX it in! I have been told that it was sent to a retail pharmacy, I called the pharmacy and they said that CVS did NOT send the prescription over to them (this was a medication error on CVS part). I have been told that Albuterol Sulfate is NOT the generic and it is. I have been told that my insurance doesn't cover it - it does. I still don't have my inhaler.

I have been on Zepbound for the past 6 months. I have lost ~40 pounds, am sleeping better, and have had minimal side effects. I’m beyond displeased that I am forced into a new medication that has tested worse. Wegovvy doesn’t even have an equivalent dosage to the one I’m on. How am I supposed to continue my weight loss journey if I’m already “capped out”?

CVS Caremark are only interested in profit. I have been on Zepbound for 6 months and it has helped me lose 38lbs. Now they want to force me to change to a medication that is not equivalent as it has been clinical shown that Zepbound is better. Zepbound also has two active ingredients and not the one that the other medication they want me to take. Their decision is driven entirely by making money and is not related to the health of their customers. I wish I could leave CVS Caremark but unfortunately, I have no other choices through my employer-provided insurance.

CVS Caremark is literally THE WORST when dealing with medication refills. In addition dropping ** mid be exit year for ** and passing ** as an equivalent medication is fraud. These two medications work differently and ** has proven to be superior in managing obesity. I have filed complaints with several agencies as well as calling 20/20 and dateline tip lines. They are expecting us to roll over and give up. We must fight back!

Caremark is 100% profits over patients! I am disgusted by their decision to remove Zepbound from the formulary after striking a deal with Novo Nordisk to only have Wegovy as their preferred medication. Wegovy is clinically proven to not be as effective as Zepbound with symptoms that are well-documented to be intolerable. How dare this company say that Wegovy is an equivalent! Wegovy is semaglutide and Zepbound is **. How on earth can you same they are direct equivalents when they very much are not and studies prove it! Their decision to remove this medication that has helped so many is corrupt and shows how much they do not care about the well-being of people. They only care about saving a dime and lining their pockets. If people suffer, who cares? Their CEO is sitting pretty with more money in their coffers. Caremark should be ashamed and I'm disgusted by their nefarious greed! Do better by the people, Caremark!

I was prescribed Wegovy from my Doctor. My health insurance approved it. I can't get this prescription because CVS Caremark will not approve it. This makes me so upset. I worry they can do this with other medications that I take. I am positive it's all about money.

Very bad communication and online ordering process is not straightforward. Every time my medication renews I never know if it will arrive in time because they ship at the last minute and I have to call them and get a back up sent to a local pharmacy.

CVS Caremark dropping Zepbound is the same as when they dropped Eliquis. They are doing it for profits only. Not honoring current prior authorizations. No option to pay higher co-pays to finish out the authorized time on the prior authorization. I believe when do this, they should be required to move users to another PBM. We should increase corporate taxes on PBMs and decrease taxes on manufacturers who go direct to the consumer…like Eli Lilly.

I'm surprised at the large number of complaints as I have received medications from CVS for my entire family for decades. I have used other pharmacies but I've grown to like CVS more as I've aged because they are conveniently located within 2 blocks of my home and they offer mail service with extra-discounted pricing from in-store pricing.

If you run have a supply of life-critical medications 30 day beyond your renewal date, you may start to rely on the pharmacy refilling medications for you and reminding you if you run out of refills, especially if this is a mail pharmacy. This is true but not with Caremark. Caremark will occasionally let you run out of refills and medications without letting you know and you will end up in terrible situations because of this. The only reason I use it is it is the only 90 day mail order pharmacy covered by my caremark insurance. Avoid those losers if you can!

I have applied and applied to CVS Healthcare. And every time I finish a, I get a letter saying I didn’t get the job. It’s like no one is going in and looking at my application or resume. I don’t know what is going on or happening with this company but something needs to be done because, it’s like no one is getting any opportunities with them. That’s not right at all.

I’ve been using Mounjaro/Zepbound for 1.5 years under medical supervision to treat chronic obesity. In that time, I’ve lost 106 pounds, reduced inflammation and pain, improved my sleep, and regained my health. My BMI has dropped from 47.5 to 28, with a goal of reaching and maintaining a healthy 25. These changes have been life-saving.

For whatever reason Caremark thinks that they are in charge of treatment vs the doctor who went to Medical School! They have canceled and messed up the schedule so badly with no concern for the patient. Boo on you Care-Don't Care -Mark

Like some of the other folks on here that are trying to get healthy and lose weight, I was prescribed ** for 90 days. I had a BMI of 35, sleep apnea, I have non-alcoholic fatty liver disease, also known as NAFLD, which really messes with a person's metabolism and makes it very hard, if not impossible to lose weight. CVS Caremark took the prescription off their list which was to become effective close to when I would be in my last month of **. I was going to get a refill 5 days before the removal of ** became effective but CVS would not allow me to get the refill.

This organization is terrible. Their greed and disdain for their members is astonishing. I have been trying for months to get a simple prescription filled yet they will not mail it, nor will they fill it at my local pharmacy. At first I thought they were just inept, but now I know they are straight up criminals. Something’s gotta give. No country can continue to deny healthcare to its citizens like this.

I have CVS Caremark as my PBM in my Aetna insurance plan. I have been on Mounjaro/Zepbound for 2.5 years to treat my chronic obesity and sleep apnea. I have lost over 100 lbs, dramatically reduced inflammation, pain, sleep issues, gone off cholesterol medications, and improved my overall health. Caremark made a deal with NovoNordisk the makers of Wegovy (an inferior obesity medication) to only offer their medication and to remove Zepbound from their formulary. Profits over patients. I am currently on the highest dose of Zepbound and the highest dose of Wegovy is not comparable so I fear my symptoms will return along with my poor health. Money is all they care about. They have no business deciding what is medically necessary for my health, that is my Dr’s job. Shame on Caremark!!

CVS Caremark is a trash pile of a company. They screw up routine authorizations and are unable to keep track of deductibles. I have never had a good experience with this company and am switching to a different insurer to no longer have to deal with them.

I just got switched from Express Scripts to Caremark. Prescriptions of mine that have been covered for years, now they don't want to cover them even inhalers I really need for my breathing for my COPD and my patches for my arthritic hip which was x-rayed and confirmed. Looks like all they are concerned about dollars and their bottom line certainly not their member's health!

My insurance changed recently, and CVS Caremark was the preferred, cheaper prescription provider. I used CVS in the past and was dissatisfied, but decided to give it another go. I received my first (and last) package. I was given only a 30 day supply instead of the 90 day supply I was expecting. I was also missing 1 prescription. I contacted CVS via chat (couldn't find a phone number). I was told the prescription in question was rejected because they do not fill it through the mail order. I asked where I could get it or have the prescription transferred. I was told the prescription no longer existed because it was rejected.

My company switched to using CVS Caremark and I’ve been suffering ever since. I have a prescription that I take daily that causes me to go into withdrawal if I don’t take it. I’ve notified CVS Caremark of this which they should already know since that’s literally their job but this is the 3rd time they’ve denied me a refill despite being contacted by my psychiatrist. The 2 previous times I went into withdrawal and literally had symptoms of a drug abuser because they refused to fulfill my prescription in a timely manner. Everyone that works here deserves to be fired.

If I could have given them zero stars I would have. They are terrible. I have had too many problems with my prescriptions to list. The only thing they are consistent about is always screwing up my prescription orders.

I cannot stress enough how terrible this company is. Unfortunately for me, the company I work for uses CVS Caremark for all our pharmacy needs. I rarely deal with someone who is kind enough to explain an issue, and I'm so done with how they process prescriptions. For me, CVS will only fill 90-day supplies if I go through CVS. They don't allow me to fill 90-day supplies at other pharmacies. Luckily, most of my generics I can get from Amazon in 90-day supplies WITHOUT having to use my insurance. It's that cheap.

Horrible prior authorization experience. I have to make an appointment with my DR every time I want to fill a RX so every 3 months despite the fact that the prior authorization is valid for 4 years. Asking my insurer to use any other pharmacy provider.

Caremark after 20 plus years of having the same medications for T2D, they no longer allow the medication without prior authorization. No on a generic medication that does not control my T2D. After what this closely managing my T2D, I may require insulin since the coverage no longer allows my medications. Profit over people.

The WORST prior auth. 3 weeks I have been calling. My doc sent the prior auth 3 weeks ago and the idiots at CVS transcribed it wrong. You can't speak to the pharmacy. Then I get a message it is approved and then I get a message my doc cancelled the order, which is NOT true. Now I have to wait another 3 days before it MAY OR MAY NOT get processed. Look at the reviews.

Horrible customer care and complain loud and long until they improve - I’m begging my HMO to use anyone else. Long long order fulfillment - Like they are completely useless! No person to get a hold of and even my messages sent 'has an error' so cannot be sent. Very sneaky company. Avoid if you can and complain nonstop if you can't.

If you're accustomed to having your doctor write a prescription and then seamlessly either picking it up at your local pharmacy or having it delivered via a mail service, you will be disappointed with this pharmacy. Once the script is written and provided to the pharmacy, you will need to approve the order, if there is a slight discrepancy between what the doctor orders and your pharmacy's formulary, get ready to take the lead in sorting it all out (CVS Caremark doesn't care). Their game is to put as many roadblocks in a process which has worked fine for years in order to get patients (customers) to give up. Worst pharmacy in the United States without a doubt.

The “Prior Authorization” paperwork is a nightmare…..and this for a maintenance medication that I have been taking (through Caremark) for more than ten years! Often the task for completing the Prior Authorization clearance is left to the doctors, unqualified clerical staff and respond with a “wrong” answer, resulting in a hold on medication. Calling Caremark is useless about the “hold” since they employ people who can’t or won’t answer why the doctor’s response is wrong.

I have been trying to fill a script for 2 months. The provider sent the script at least 3 times but it was lost in their system. I deal with Aetna Pharmacy and CVS Caremark are a terrible association. It doesn't work at all.

CVS Caremark is frequently requiring a prior authorization, even though they filled the med last month without one. It just keeps getting worse, too. Each month I'm on the phone with them, only to be met with unqualified representatives who are just reading off of a script. l now spend my mornings arguing with them instead of being able to get my medications and enjoying life. It's becoming so bad, I feel like it's now my career having to call them so often. They required a prior authorization for an antihistamine that's been on the market since 1959. If you're in the market for a prescription drug insurance, avoid CVS Caremark like the plague.

First of all CVS as a company is awful! CVS Caremark is worse, and the pharmacy at Falls Road is worse than worse. I had a prescription called in on Friday. They were out of stock but said it would be coming shortly. On Monday they said to come in after 6:00. I could not get there till Tuesday, at which time, I was told that not only was it still out, there was not a CVS within 25 miles that had the medicine... Rite Aid has it, but CVS Caremark will not cover it there. ARE YOU KIDDING ME????

By far and away the worst specialty pharmacy I've ever dealt with. Just trying to get a prescription transferred, spent hours on the phone over several days JUST TRYING TO GET A RE-FILL. They're just terrible at what they do. Kind of amazing that a pharmacy doesn't understand these things are time-sensitive. Days later, they still haven't approved the prior authorization they've already received, no end in sight. I'll be out of meds before they get their act together. No other pharmacy has been this inept for this prescription. I've put in a grievance with my insurer requesting to go back to my previous specialty pharmacy (Bioplus- they're excellent). Don't go through what I'm going through: Avoid CVS Caremark if you can.

Caremark frankly is in line with the other health insurers in this country as it maintains the strategy of deny, deny, deny, depose and delay. I have been trying to get my diabetes medications and supplies through my paid health insurance since January. Caremark has consistently denied medications I have taken for over ten years, for documented conditions. I have had numerous attempts of my dr. preauthorizing the medications and supplies, each time they have a new restriction that they require, now I'm on the 3rd change of brand of insulin and still awaiting my monitors to be approved. This is four months and I've already run out of one of my medications and spent an entire month's pay for one month worth, and yet I'm denied again, delayed again, and have to submit more approval again. No wonder what occurred to the CEO of United happened. It's criminal what these people are allowed to get away with.

-F. That is the score I give this company. FAILING at everything. Consumers beware. No one has any idea what is going on. Not customer service or their supervisors. Hours upon hours on the phone with them. First my medication is out of stock then after supervisor speaks to pharmacist it actually isn't out of stock, it is my MD who didn't reply, then I told MD never sent Rx, then I am told Rx was sent but they are waiting on further info from MD. ALL LIES! Meanwhile I am without my medication and no one can help me get the nightmare solved.

On Thursday April 10 I called Caremark to understand why my recurring medication was not being delivered. I was told that they would overnight this and I would have it by Saturday April 12. It is now Monday April 14 and the prescription is still not filled or sent. The company said it was something with my credit card which was already charged the $75 from the prior week. They have no way of sending this to me until they can fix it in their system. The only option they gave me was to transfer the prescription to my local CVS which will take 2-4 days to complete. I am moving off of Caremark. I have been on Caremark for 10 plus years but their systems over the past couple of years have been awful. Pillpack here I come.

Transferred "up the line" several times to other people and placed on incredibly long holds. Even then, the issue was never resolved. My RX was short and yet Caremark claims they cannot send the missing pills OR refund me for not receiving them.

CVS Caremark is a nightmare to deal with, last Friday showed a balance on my account of 82.30, now today Monday show balance 32.98?..Verizon made us go to cvs caremark as part of our employee package for prescriptions and they are horrible to deal with. Had Estevan on chat first, he cut me off and never answered my questions, had Tanya (a supposed chat line supervisor) and she cut me off also with no solution...Stay away from caremark...Bad...Bad...Bad...

I have been going round and round with CVS Caremark for 4 months now. Every time I talk to someone I get a different story or different response. NO ONE knows what is going on. Constantly giving me the run around on prescriptions, insanely unhelpful and seems to not be able to do the bare minimum.

I ordered my Dexcom G6 through CVS Caremark on March 26. It was filled on March 27th. It was supposed to arrive at my house on April 3rd. Today is April 11th. I still do not have my Dexcom G6. I am a type 2 diabetic and I rely on this to keep up with my blood sugar levels to help control my insulin through a pump. I have called customer service. I spoke with four different people on three separate attempts to talk with someone as I was disconnected twice.

I guess I'll add my 1 star to the list of others. Absolutely horrible. Just read the other reviews. Meds that you absolutely need and they play games. Pay 600 a month in premiums and when you actually need it, there's always a long drawn out problem.

I am disgusted by this company. The level of greed and lack of care for their clients astounds me. I needed a prescription that was a very specific brand that I’ve been using for a years, instead of refilling my prescription normally, Caremark took it upon themselves to switch me to an entirely different generic medication because it would be cheaper for them. After over 20 hours of phone calls, 60 calls to the pharmacist, my physician, and Caremark, I finally (after four months) have my first shipment of my medication coming. FOUR MONTHS. I DIDNT HAVE MY PRESCRIPTION FROM THESE PEOPLE BECAUSE OF THEIR GREED. BECAUSE IT WAS CHEAPER TO PUT ME ON GENERIC. I have sobbed, my body has suffered from the lack of medicine. My physician had to give tons of free sample medication to hold me over because of this fiasco. It’s been awful. Never, in a million years would I wish this upon anyone.

I am reviewing the Aetna CVS Health OTC $100 Visa Debit Card Nightmare RIPOFF. This is the card CVS give you for the in home Health Visit once a year if you complete the health visit. This is the most unorganized scam of a program I have ever seen. This is the 2nd year I have received the card. I have had endless problems trying to use it, the first year no one told me it was not a regular visa debit card and I tried to use it at the grocery store or for gas 4 times and it wouldn't work.

I recently joined GEHA and, unfortunately also am now associated with Caremark. I tried to set up my account, as I was instructed to do. No success!! My login ID and password was arbitrarily changed on line. Next, I tried to correct the errors and was then locked out. Probably the worst and most irritating company I have had the displeasure of working with in years. I can't wait until the year is up so that I can change insurance policies and pharmacies.

They do not cover any weight loss medications via out BCBS of Alabama. They do not cover anything. I do not understand the purpose of their services. I’m going to make sure the next plan I chose next year does not use Caremark or I’ll just drop them all together and pay for an outside insurance company.

Unacceptable Denial of Critical Medication. I am beyond frustrated with CVS Caremark’s handling of my prescription for Mounjaro—a medication I have been on for the past year and a half. This drug has stabilized my blood sugar and helped me lose 136 pounds, dramatically improving my health. Yet today, despite no changes in my life, job, or medical condition, my refill was denied without justification. This decision is not just an inconvenience—it’s a direct threat to my health. I have now gone four days without my necessary medication, and the consequences could be severe. The lack of transparency and refusal to provide coverage for a drug that has clearly been effective is completely unacceptable.

My drug benefit plan switched to CVS/Caremark. It was a terrible choice. All Rx's were supposed to be transferred from the previous mail order pharmacy but that's not what happened. After filing a complaint with Caremark, the representative told me they got all of my Rx's transferred and I could go online to refill existing Rx's. When I went online it accepted my first refill yet, on the same screen, it also said that my Rx refill was cancelled....Totally confusing and not user friendly.

If I could give them zero stars I would. One day this company is going to kill someone, if they haven't already. Trying to get needed prescription drugs in a timely fashion is next to impossible. My most recent prescription for blood sugar sensors, set for auto delivery mind you, was already 30 days past its renewal date when I had to reach out to CVS to find out what the hell was going on. Thank goodness I had an old device with test strips or I would have been screwed. I hated going back to finger sticks but I had not choice. What's worse, this is not the first time something like this has happened. Same thing happened with my husband's blood glucose regulating medication. So, despite my medicine being set up for auto delivery, I had to use the chat feature at their website to place a new order.

This company is terrible. I've had nothing but problems every month with my prescriptions. From not filling a prescription to overfilling prescriptions to sending medication that my doctor had discontinued. The customer care representatives try to be helpful but they are limited by the company policy and poor system set up. I was told I needed to contact Caremark to let them know my doctor discontinued a medication even though my doctor indicated the medication was to be discontinued.

Our mail in pharmacy got switched over to CVS Caremark in Jan/25 and so far I am less than pleased! I chatted with someone online for over a 1/2 hr and was told that they would take care of transferring my prescriptions from our previous provider. I am glad I started the process early because they did nothing. They have no record of the chat when I called. I called a week later and spoke to someone that was very nice and helpful except that when my prescription still was not ordered or updated over a week later I called again. The order was cancelled by them with no notification to me. I finally saw it when I checked online, the person on the phone couldn’t even see it. She also had NO record of my previous call.

I made it into my 60's before ever needing a maintenance medication (a statin for cholesterol). The drug I am prescribed is plentiful (no shortages), cheap and every pharmacy has it in stock. Caremark is the required maintenance medication provider I must use because of insurance. I never dreamed I would spend so many hours working to get this simple prescription filled, but going on a year no they have screwed up EVERY SINGLE ORDER, and let me run out of medication 3 prescriptions in a row. I have absolutely zero idea how they could be more incompetent about their business and they rank as one of the VERY WORST ORGANIZATIONS I have ever encountered. Elementary age kids would perform better than the employees of Caremark.

The worst. It's hard to pay the bill. It's hard to get the prescriptions. Going back to my old pharmacy. Time delay on them taking money. I'm done with Caremark. It's totally not worth the pain. It's hard to talk with them.. Not worth the time of day...

I was recently told by my new insurance company (Oscar) that the mail order company that is in-network for my plan was CVS Caremark, so I had to switch to them. Well they are HORRIBLE! I've had several interactions with them and each interaction was full of errors.

Coming from someone who works at a physicians office and needs to call for help getting patient's prescriptions filler, they are terrible. The staff is rude and unhelpful. I have to be transferred to three different departments to check the status of a script. If you have other options, do not use them!

Worst customer service. The system won't accept my valid birthday. The automated system is a nightmare to go thru. I miss express scripts where the service was so much better. But unfortunately, the company I worked for only cares about the cheapest for them not how the person using the service is treated.

Horrible! I won't go into specifics, because what's the point? It's enough to know that 95% of the reviews are 1 star. It doesn't actually deserve a star! Don't get Aetna if it's associated with CVS Caremark. Don't say I didn't warn you.

My parents have spent hours on the phone with this scam company. They denied my mother's coverage for her thyroid medication. She has been on it for 30 years since she no longer has a thyroid. This is insane as this is a company, not a doctor. They have more control over her medication than the actual doctor. My company uses CVS Caremark and I am dreading the day I have to deal with them. I am fully prepared to stand up and defend my right to my medication. I am ready for them to deny my medications I need daily.

Horrible. My order was left at USPS and when I called for refill I kept getting runaround. My doctor called to reissue the prescription and it was denied due to "too early to refill"!! Meanwhile the app clearly states I NEVER RECEIVED THE MEDICATION IN THE FIRST PLACE".

CVS Caremark is the worst. The representatives did not assist me with my needs nor were they willing to go an extra step to help me find a solution to my problem. I can ask 5 different representatives the same question and I will receive 5 different answers. They are unknowledgeable and the requirement for prior authorizations are ridiculous. Again, if I had a choice to choose another company, CVS Caremark would not even make the Top Ten. Horrible experience with this company...

By far the worst prescription service I've ever encountered and will never use them again. 3 consecutive months a prescription there has been issues with shipping my prescription, on average arriving more than 10 days late, with customer service being worse than useless to help find a solution. I was consistently told they would overnight ship the prescription, and not once did they actually do this, even after having to call them on a daily basis to ensure they would actually be doing something. Do not use them under any circumstances if you care about actually receiving your prescription.

Caremark is absolutely the worst prescription care plan I have ever participated in. Often their prices are more than the prices of GoodRx. When their prices are better than goodrx I have to go to very specific pharmacies. They frequently suggest to me that I should use their mail order service whenever I sign up for it. They tell me that they can't get the prescription but somehow I can just call the pharmacy and fill the prescription. It is the most worthless service I have ever participated in. If it wasn't selected for me by my employer I would never choose to use them. I will continue to ** and complain about them until I don't have to use them and if I ever have an option not to use them I will go out of my way to choose any other service. I am going to tell everyone I know how bad they are and post on social media. If there is a class action lawsuit I will gladly sign up. Providers like this should not exit.

I have a plan to cover for my wife and my newborn. But CVS Caremark show that my son is not in coverage and cannot pull their account. And they try to pass the ball to my employer’s benefit team. I put them together in the group and the explanation is because “System not update.”

Regarding my experience, CVS Caremark makes mistakes! I’ve only been with them for about two months and they have made several mistakes in that short period of time. While on the telephone with a CVS Caremark customer service representative, I was told that I should file a note on my CVS Caremark account to NEVER process any prescriptions without my express permission. Most of the medicines currently appearing on my CVS Caremark list are wrong, in one way or another. Yet, they just keep processing them, sending them and billing me. The return/refund process is turning out to be difficult, if not impossible. So, if you have an account with CVS Caremark, my advice is to call a customer service representative immediately and tell them to put a note on your account to NEVER process and send medicine without your express permission. In my opinion, CVS Caremark needs new management.

I've been taking Synthroid for 32 years. My endocrinologist told me never take the generic because although it has ingredients, generics are required to meet the same standards as name brand. The amount of the active ingredient can vary by 10%. My internal medicine doctor confirmed. I've taken the generic on two occasions and was too lethargic to function. CVS Health made 4.5 billion in profits in 2024 and won't cover a $50 prescription that makes my life livable. They also cut two more prescriptions and the generic substitutions made me unable to walk a block because I couldn't breathe.

Providence healthcare just recently switched over to Aetna that requires you to use CVS Caremark. Their customer service is horrible. Drugs that were considered prescription are now considered over-the-counter. The representative was slow and stupid. They switched over all my medication’s from poster prescription services, which doesn’t fantastic job! They say that I have to use all my maintenance drugs through CVS Caremark. When I asked them which medication those are, she’s like, "Well I don’t know. I’m gonna have to go through all of them." I’ve already been on the phone for 30 minutes. CVS Caremark sucks. And obviously Providence doesn’t care as much about their employees if they’re using that pharmacy.

Spent hours on the phone only to be disconnected with no callback. The fact I have to call to figure out if going through mail order or my local CVS for the cheapest price makes no sense. Why wouldn’t be one set price. When doctors fill prescription they want one default pharmacy but I can’t because the prices are different for different medications. Still waiting for IT help because my prescriptions do not show when I login, so can’t reorder without sitting on hold to talk to someone. Let me just go to my local CVS for the cheapest price.

I have had insurance with them for over 20 years through my employer and never really used it. I wasn't disappointed with it until recently when they quit covering my prescriptions just out of the blue. I called them and they said it was probably a mistake. So I called Dr and they resubmitted it. Once again declined, we have done same process 4 times now and I still haven't got my medicine. I'm so unhappy with CVS and they could care less. So if you don't have to fool with CVS don't I promise you they don't care about their customers at all.

Customer service reps not well informed, supervisors try to help but their systems and patient portal spits out misinformation. I was told my script was in process but then it was put on hold. They claimed both my doctor and I insisted on a non-covered brand medication when we both told them we wanted the covered generic. Been getting the runaround for weeks.

Caremark all of a sudden required a second prior authorization for a medication I have been taking for pain due to several knee surgeries. As the medication is considered an opioid I can not receive more than a 4 day supply. This authorization can take up to 4 days. As they gave me no notification of this new requirement I am now at 5 days home with no knee joint, in pain, due to the joint removal waiting on pain medication. Caremark explained that this authorization was required as I had reached their predetermined limit for this medication. So obviously this is a cost saving measure on their part. I have called them several times with the same response. "It is pending". So once again it is clear that Caremark is more concerned about the bottom line instead of the customer's needs. Unfortunately I am forced to use Caremark as they are my insurer's prescription service.

I love the people who work at my pharmacy. That’s about it. Calling customer service is horrible. The agents are rude and seem bothered by every question. My prescriptions aren’t covered. Getting prior authorizations is a joke.

I am new to the 90 days Service and my doctor submitted yesterday my prescriptions. Today all my prescriptions was canceled and I contacted Helpline on the website and they answered to me that I’m not eligible, which is not true. Should I continue with CVS, or just quit, to save my sanity?

I don’t understand how anyone can put such a group of people with a company such as CVS Caremark in complete control of human being’s medication let alone health. It’s quite unfortunate and inhumane. I do not wish any other health provider to obtain CVS Caremark services through any way shape or form.

They are a total Joke. Asked to expedite Rx because I was traveling and didn't realize it would take TEN DAYS to get pre-auth. I was told I couldn't expedite because it's a new Rx.… but it wasn't. I have been taking for years. Just a new doctor. They are a total JOKE. DO BETTER LAMAR.

Not to be trusted. They tell you one thing and then ship you a different med. They promise shipping dates that aren't hit. And I spent 30mins on the phone getting a vacation override only to find out they placed the vacation override but never placed the order. 6 phone calls later, each for 30mins+ and my issue is not resolved.

I've used this pharmacy since my company forced us to in 2023. They sent me the wrong quantity on a prescription that I had filled 5+ times the past. It definitely could be the way the prescription was written from the doctor's office that lead to this. However, they have been awful at helping me find a resolution. After multiple calls, transfers, and calling the doctors office, nobody was able to give me an answer on how to get the missing quantity. Of the 5 people I spoke with, nobody was willing to look into this further and each time I was transferred to someone new, they had no idea what was going on in my account.

This became my prescription program as I started retirement. It’s an absolute joke!! Coming from a nice policy for 30 years to this. The hoops and hassle to get prescriptions filled that I need and have had no issues with for that time. Harassing my doctors and me for pre certification on meds I need for migraines. If you can choose another program and stay far away from Caremark…DO SO!! You will regret being involved with this program. A pain in the rear waste.

Get ready CVS. We are filing a complaint with the Ohio State Attorney General. Enjoy our prescription because you stole it. You know it. You admitted to it. Will never use this so called pharmacy again. Anybody who trusts this bunch of incompetents is going to be disappointed.

Horrible, I hate them. My employer switched from Medco to CVS Caremark and it's been a nightmare ever since, they won't cover medication I've been taking for years. They won't honor a 3 month time period to cover prescriptions so you can have your doctor send a prior authorization. This was noted in the letter they first sent. I felt they forced my Dr to write an alternative script because they deny everything. I would give ZERO stars if possible. The word Care in their name is a farce. I hope they rot in hell.

I have followed up repeatedly regarding the following issues, but have yet to resolve the multitude of problems. Problems began 2023, and persist today. Problems include misinformation, unauthorized bank account debits, incorrect prescriptions, incorrect pricing, making multiple prescriptions unavailable, etc.. I have contacted Caremark customer service dozens of times, via chat, phone, email, fax, and messaging on website, but practically every time I contact them, their representative provides a new set of rules, interpretations, or excuses. As this is provided by my employer, I contacted Lowe's HR, but they advised me to contact Accolade for assistance.

I called my Dr's office to renew my prescription of Lyrica. They sent the Rx to CVS Caremark per usual. I also called CVS Caremark preemptively because I know they won't fill it without my consent. They said they had to "call the pharmacy" so I was on hold for a long while. She came back and said ok it will be sent. 2 hours later I got another text saying they needed consent. I figured it was a mistake, but kept getting texts so I made my 2nd call to CVS to give consent. I asked her to explain to me why I would need to give consent again and she tried to tell me because it was a new rx.

Recently I had to switch insurance. If I had known my medication would have to come through CVS SPECIALTY. I wouldn't have changed insurance. I'm on an injection that I have to have once a week. I'm 3 weeks behind because at first, they didn't want to cover it. Eventually, that was ok'd then it was so much trouble with the PA on their end. Even the prior pharmacy had to call them. That went on for about a week. Finally was able to get the PA approved had trouble shipping out the order. I have had the same issues with CVS CAREMARK before. 3 weeks into January and I have not had my injection. This is very stressful. I don't even have any prescription sent to CVS at all. I'M NOT MAKING THIS POST JUST FROM THIS EXPERIENCE BUT ALSO PAST. I would not recommend to anyone. I would rate a 0 but in order for me to be able to submit. I have to rate at least 1.

On Jan 21,2025 I had to call CVS Caremark to clarify an issue with the account. I spoke to a young lady (TANEYIA), who was very helpful professional, very jovial/displayed concern. She guided me through logging in on online account, updating my information, reset correct addresses, and basically reset the account. (TANEYIA), enormous patience and general concern for issue at hand. It was great appreciated. THANKS (TANEYIA).

Absolute worst customer service. My doctor cannot get ahold of their authorization team. Once I got ahold of their team and demanded they call my doctor, the rep left a message and then hung up on me. Disgusting.

Caremark is so incompetent. How can scripts being given once then you have reached your limit. What do you do for the remaining months. It’s completely a scam. I had CVS but switch to Walgreens because CVS is possibly the worst run pharmacy in America.

First my prescription was located in Tampa Florida, which was approximately 30 minutes away from my home. Then and went to Illinois, which was in a whole 'nother state. By this time 5 days has pass and I still haven't had my prescription. I really wish that you guys would pay attention to where things are being delivered, because 30 minutes versus a whole, another state are 2 different places. So now I don't have my prescription, and the actual physical CVS won't fill my prescription because it's too soon to fill it. I feel like someone has tampered with my medication. And I don't want it anymore if it's going to be delivered. After a whole week for all, I know it could be a male secretion instead of my medication.

Our son has epilepsy. A rescue medicine is a must when you have a child that suffers from seizures. Our son is an emotional 14 year old with anxiety and insecurity issues that has been documented by a psychologist. He been on Valtoco for 2 to 3 years. All of a sudden, CVS Care "right" Mark denies his prescription and expect him to carry an anal rescue medicine. Can you imagine the mental suffrage of being given an anal medicine if he collapsed in school and this was publicly discharged. This firm is absolutely disgusting. We pay a lot of money. Disgraceful!

Will not cover my blood pressure medication that I been taking for 5 plus years, wants me to take other that makes me sick!!! My doctor told them about all the other medication that I have taken in the past, still wants me to try them again when it makes me sick!! Don’t tell you that you need a prior authorization for medicine you’ve been taking for years. It’s like the company wants you to change your lifestyle for them.

I made the mistake of choosing CIGNA and CVS pharmacy to fill my prescription and pls note I will not make that mistake again. However, I am stuck with you for this year 2025 so I am writing to let you know and document the issue I am facing with you. I am a leukemia patient and need Sprycel 100 mg once daily. Based on your request I filled a pre-authorization request to get this medicine which you promptly DENIED. When my doctor's office (MSK, NY) reinitiated this request it was approved and I was told my your rep that all I need now is doc office to call with e-prescription info and I can get the medicine which was a LIE!!!

A Caremark rep told me my Rxs from my old mail order pharmacy would transfer automatically. No meds came in the mail, so I called to find out what's up. 2 reps and a supervisor later, I learn the first rep lied and not only was there never a transfer initiated, but I have to read information for my like 20 meds to them over the phone. Insane. My old pharmacy (Optum) then provides a direct number to their pharmacy dept. so Caremark can call Optum. Nope! Caremark refuses. Says Optum must call Caremark. Why would the place where I'm no longer a customer call the place where I'm currently a customer?? Completely backwards. Feels like Caremark policies are meant to discourage customers from saving with the mail-in program. Sick people should not be treated this way.

I wouldn't mind the mail service but they're always late. I'm always left for about a week without medication. If you have an option to a pharmacy. This service is a scam. When I reach out to see where my package was, CVS just said they lost it and would contact the doctor to resend. Like my medication is an optional thing.

Non licensed people in charge of approving or denying prior authorization of medication that is ordered by a medical doctor. The person failed to read the supporting documentation supplied by the physician and denied my medication. The lack of attention to detail caused a delay in my treatment.

Seriously the worst. My insurance changed from Express scripts to Caremark. Every script has been a problem so far. This is the worst experience. I just had open heart surgery… Getting my meds should not be so difficult and it is really difficult.

Caremark does not care about the customers. They offer the worst customer service. I have had to had several prescription cancel by Caremark leaving me with out my prescription. I have had to call several times to fix the problem only to hear they cannot do anything to fix the problem. I always had to call the doctor to resend the prescription.

Absolutely horrible!! They just texted me to let me know that a prior authorities went through on a medication that I stopped taking 8 months ago. They were extremely rude on the phone. One lady told me that "this is CVS so we handle prescriptions" like I wasn't a nurse and I don't know more about medications that her. CVS is the worst pharmacy. I didn't choose to use them. My prescription insurance company chose them and I couldn't be more unhappy.

I had to transfer all my prescriptions from Amazon Pharmacy Home Delivery to CVS Caremark, as my drug insurance changed and Amazon was not the preferred pharmacy. It has been a total nightmare so far, wasted about 7 hours total on the phone with them and got nowhere. I am now on the phone with Amazon Pharmacy and will transfer back to them, even if it costs more. It has been a total nightmare. I would have given it a zero rating if I could.

50 minutes and 4 representatives later, I'm still waiting to speak with the mail order department. CVS Caremark provides the worst customer service time and time again. I'm constantly being connected with inept representatives who are unable to perform the simplest of tasks.

Received notification from CVS Caremark that I had to start getting my specialty med through them as a 90-day mail order or it would no longer be covered. I'm dependent on this med, so I immediately asked my doctor to send CVS a 90 day script four times before they said they received, then couldn't fill it because the med "wasn't eligible for 90-day". This was over a week in the making and by then they couldn't ship in time, so I had a 30 day called in to Walgreens.

I had a rare disease, which required surgery and radiation therapy, which resulted in endocrine system damage and lifelong need for certain medications. Unfortunately, my employer switched our prescription coverage to CVS Caremark. I need a specific injectable medicine, and when there was a shortage of the pre-authorized "preferred" covered brand, CVS sent me a letter to notify me of the shortage and to give alternate medications that are covered during the shortage. However, when the pharmacy used one the alternate drugs for my refill, CVS denied payment. After about 2 months of dealing with CVS and my doctor's office they finally got another alternate drug approved.

Workers on all levels like to blame the software. No payment method on file. CVS Caremark does not let meds out the door without a credit card on file. Copayment too high. Don’t ship the med. "Copayment is regular, right, sorry, our bad." Continuous errors and mistakes on the part of this company is totally utterly absurd, but is consistently how they do their business. Shame on you..

The worst every month is something new. They have me on auto refill but I've to be callimg to get my refill. They say I can't pick up at my local pharmacy for whatever reason, but if I'm going to work etc why I can't get my med. It has to be delivered. I ran out of my pressure meds twice...Now this month I waiting on refill just to find out I didn't call in time. I place my order from December 2nd and let me tell you I'm still waiting. It's in transit and I took my last pill on the 3rd of December. I went to my local CVS. They can't help me unless I pay even after explaining my situation. I had to go to Walgreens and they gave me 1 week supply till I get my meds...No compassion just to get that message today that my meds are delayed.Till when I don't know...This is all a money makimg things for them.

Web services appear to be pretty useless. Can't even login to my account, keeps asking me for some damn code it never sends despite me requesting the code over and over and over and over....Absolutley useless.

Received a medication that I had put on hold, did not request, and did not need as my daughter is no longer taking it. Called CVS Caremark and they refused to credit the price. I cancelled all medications with them. I refuse to do business with such an unprofessional company.