CVS Caremark Reviews

My wife ordered a specific medication for after breast cancer care through them because they were supposed to charge the same as the local CVS pharmacy. The first prescription arrived, and we were charged the exact amount that the local CVS pharmacy charged. They did an automatic refill, thinking it would be the same but when it arrived, it was $350 more than what we paid. We have been trying to get our money back for 6 weeks now. They keep saying it will be returned shortly and that they will call back when it’s to be refunded. No one ever calls, and the money has yet to be refunded. My wife is on the phone with them every few days for an hour about it, and they have received the shipment of meds back. Now her needed medication is about to need refilling, and we have nothing. Horrible company. Please do not do business with them. In my line of work, they would’ve been arrested for theft by now!

First, Caremark dropped Zepbound from their formulary for monetary reasons, NOT because it works better, because it doesn't. It's a known fact that Zepbound is better. Zepbound is also FDA-approved for sleep apnea, but Caremark won't cover it. SECOND - while waiting for a pre-authorization for a different medication, I kept checking in with the pharmacy and my doctor, yet nothing was moving. Caremark said they forwarded the forms to the doctor and was waiting for a response. Doctor said they sent everything required to Caremark.

I notified CVS Caremark since I was eligible. I have high-priced medication ordered, but I was calling around to find the lowest price. I was quoted from CVS Caremark that I could pay $15 for a three-month supply. I put it on my credit card and gave her the information for it. The staff said they would take care of getting the prescription mailed. A week later, I find out, the doctor had prescribed medication with refills monthly. So CVS Caremark had changed my credit card to $15 for a one-month supply. I was NOT notified by CVS Caremark staff.

For years we have been abused by this negligent and unholy monster of a garbage machine called CVS Caremark. Your customer service department is deficient by design to stall the purpose of your patient's calling you in the first place. CVS Caremark is hands-down the most universally loathed agency of its kind in my lifetime and that is really saying something. Our latest issue, raised arbitrarily by CVS Caremark, of course, has resulted in COUNTLESS calls from me, countless calls and FAXES from my Dr's office and each and every occasion is met by another stalling tactic in the SCAMMY script fed to the automatons that work at CVS Caremark.

Wish I could give 0 stars. We have had issues with CVS getting the billing of my daughter's specialized Rx correct for over 4 years. They do not listen to our requests each year to pay the initial order in full with our HSA card so that we meet our deductible. They will bill the copay assistant card after we explicitly say not to - I have been told things like "oh I see the note here but the last representative must have chosen to ignore it". Every time we call to follow up we are told something different (usually incorrect). We are still waiting (as of April 20th) for the order from Jan to be corrected and reported to our medical insurance to apply to our deductible which means we are still waiting to place the order she should have received in February. Not one time in the last 4 years have they managed to correctly bill our daughter's medicine.

If I could give 0 stars I would as 1 is too good for those crappy pbm...Has you jump thru hoops repeatedly just so they can deny you again. They should all be fired as they are ALL as useless as t*ts on a bull.

I have been trying to get a prior authorization for a heart-related medicine since February. Due to a comedy of errors by Caremark, it is now April, and I am still trying to get them to connect with the doctor and obtain the needed information. They then turned it over to a third-party company called C@C Innovative, who said it may take 90 days for approval. I hope I am still alive by then. Ridiculous company. 0 stars.

CVS Caremark is the worst provider I have ever dealt with. Between the poor customer service and denying authorizations for medications I have previously been on, I might as well not have insurance.

My doctor prescribed medication for me on the 7th. I get notified by Caremark today, the 14th that there is a problem with prior authorization. I have had surgery and medication for this issue for over a year and a half. What does prior authorization have to do with an existing situation? Why does it take a week to notify me?

Never get an English-speaking customer service agent that can actually interrupt English enough to understand anything other than basic questions. Lately, even the supervisors can seem to struggle with advanced questions and become extremely rude when questioned. The problem is Caremark contracts with the majority of Part D insurance carriers and their focus is on denying beneficial medications that insurance companies do not wan to pay for. Unfortunately, customer service has become a thing of the past and there is no option to choose just Caremark shoved down your throat.

This company is absolutely horrible. They are my insurance provider through Lowe's. My blood work says I'm pre-diabetic. My claim for meds was submitted on a Monday, I have chased them for days. First they said they had up to 3 days to approve or deny my authorization. Then on Thursday I called after my request was still "in progress". I was on hold forever, couldn't get a supervisor and the rep said it would be another day for a response after she escalated my request. These are medical meds and I can't get someone to look at my test that say I need meds. As soon as I got off the phone with them, they denied my authorization.

I would love to give a negative number. This is the absolute WORST company ever! My clinic accidentally absolute my prescriptions to Caremark. I went on line then was chatting with someone stating I DID NOT want to use their serviced absolute was getting no where. So I went back to my clinic where they assured me it had been canceled.

Called to renew a prescription, and of course you get automation and not a real person. I speak English but the automation repeatedly did not understand me. Took forever and when I thought I was about done it sent me to a real person to complete. That person needed to go through everything again! I tried telling her all is correct in the system. But she insisted we go through it all again. Extremely frustrating and took way too much time.

I’ve now been denied coverage for two different meds in the past few weeks. Each time the pharmacy offered me a “coupon” that allowed me to get the med at a reasonable cost. Each med worked to relieve my symptoms as the doctor predicted. CVS Caremark has gone down to junk level.

The mail order is great. However, they are constantly changing what dosage they send me for medicines with absolutely no notification why this is happening. It’s ridiculous. Delayed prescriptions. No communication. Changing amounts provided. I’d never recommend this pharmacy.

Manages my prescription insurance, but I cannot order from them. Cost at local pharmacy for my meds is too great for me. Must be nice to get rich by killing people!

CVS Caremark knows they have a captive audience since so many companies (like my employer) use Caremark for prescription coverage for their employees. I am going through menopause and take a generic medication for estradiol -- this is not something I take because I am not taking care of my body, but due to a natural progression for women.

Caremark put on the CVS app that they sent out a prescription to me on 3/12/26. I did not have insurance with them since 1/1/26. They refused to correct their error after 1 hour and 2 minutes on the phone with 5 different people. All I asked is for them to correct their error that they had sent it out. They said they didn’t have that ability, not a letter, not an email, nothing. I have to try and convince the doctor and the pharmacy that I did not get the prescription. I would not recommend them to anyone seeking a mail prescription company. It should have been a simple fix.

I originally thought I would write a bad review every day until they sent my medication, to drive their poor reviews up. Joke's on me. They don't really have any good reviews. They have taken my medication hostage though. In spite of the script written and confirmed twice by my doctor.

I need my testosterone medication due to hypogonadism. CVS Caremark rejects every prescription. The increase in testosterone from each cycle is mostly negated because I have to wait 2 weeks for the refill. I pray that my company will contract another company.

TERRIBLE!!!...I've been trying to get prescription for sleep apnea and BMI over 38 for almost two weeks, CVS/Caremark said the Dr office is not sending the Paperwork with Notes needed for prior authorization to be approved, but yet nurses have sent the paperwork several times....I keep getting denied Prior Authorization for medicines... First Zepbound which is prescribed for it, but they won't approve that, So I have to start with Wegovy.. Yet now they are denying wegovy also.. It's been a total headache. Wish I would have stuck with Blue Cross!!!! I have called almost everyday trying to get this resolved!!!!

Horrible company to work with. Constantly lose things, make it extremely difficult to get the medications you need to live. They don't communicate well. I am so disappointed my company switched to this pharmacy provider. There is no excuse for the level of incompetence.

My child has to get infusions for rheumatoid arthritis and has been approved for years to get the medication. Recently we have been trying for months to get it because he is due for the infusion and at this point, months past due. We were denied stating that the doctor hasn't provided a reason for him to get it being under 18. This is crazy, we have already been through this and he has had it several times. Then we struggled so long trying to get CVS to approve it we thought at this point he is almost 18 so we will wait. He turned 18 then we get a call saying it's approved and to call to schedule the infusion.

I'm in the middle of pre-auth limbo/HELL for medication I've been taking for SEVEN years for my chronic health condition. I'm on my 5th or 6th call along with several back and forth with my doctor. The insurance company would save money by kicking these crooks to the curb and provide their clients with their required medication. It's ridiculous to put patients' health and well-being into someone's hands who is NOT a doctor. I now understand why they have lawsuits in litigation and new ones pending.

CVS Caremark should be shut down. They are taking money from corporations and then refusing to provide the companies employees any of their medications. They have refused every medication that my doctor has prescribed. Several of these meds I have been taking for years but as soon as SC PEBA switched coverage to Caremark, I have not been able to get any of my meds. Shame on this evil, corrupt company.

Specialty pharmacy phone support are the rudest most incompetent group of humans on the planet. I’ve never dealt with such bad customer service in my life. If I had a choice I’d switch. Blows my mind they allow it to be this bad.

If you’re in your 30’s, do not even attempt to get testosterone prescribed to you. Apparently you have to be near retirement and dead inside to get the pre authorization for it. Surest approved my testosterone prescription in Nov, after 2 months I felt GREAT! Way more energetic to take on the world and its problems and not always wanting to sleep. Well Surest changed over to CVS Caremark, and immediately denied me twice for not “meeting the criteria”, what a joke. Gotta love the USA medical insurance system, non licensed doctors telling doctors and patients they do not need the meds. Avoid this company, you will end up paying more out of pocket.

They are refusing to approve an Rx I have been on since 10 months. This is a brand new insurance for me and it's like pulling teeth. I can't hate it anymore. I have been on calls all week trying to move earth and heaven providing them with docs from the doctor's office showing letters stating medical necessity. Come to find out, if it's an expensive drug you can just go die, but they will not approve it. DISGUSTING!

Three days ago they tell me it's zero dollars and it's on the way. I get an email that there is an issue so I call. I find out it's been shipped so I ask how many injections have been sent. Tells me he doesn't know so I say you need to find out. Next thing I know he sends me to a virtual assistant. This company is garbage.

Absolutely horrible custom service and delivery of medications. If you are doing any specialty treatment or need time sensitive drugs, they will basically let you die or spend thousands of money to push you off your diagnosis. I had time sensitive medication to take, although they said it will be delivered overnight, it took 3 days to get to me! Absolutely absurd! When I called they blamed me for not calling them and said it was UPS fault, they did not want to take responsibility.