CVS Caremark Reviews

These guys are the worst rip off insurance I have ever seen! They refuse to pay for the medication my Dr. prescribes and make me pay out of pocket! Yet I'm forced to pay their premiums through my work!

I'm in total agreement with "K in Utah" on the cruelty of withholding psychiatric meds on "controlled substance" grounds. I'm on one that all packaging clearly states "Do NOT Stop Taking This Medication Suddenly". Yet every time I try to fill it so that I won't run out, they withhold it. Even went so far as to reschedule a shipment because my husband got me an emergency one-week prescription at a Walgreens that cost them NOTHING -- it was a cheap generic and we paid for it ourselves. Instead of running out for 5 days, it turned into 6 days because it was a 3-day weekend. Now I'm forced to cut back my prescribed dosage for a different reason than most people: not because of the cost but to keep from running out and risking a seizure. Not what the doctor ordered, but doctors can't overrule "Caremark".

Worst ever! Need prior authorization! They got that from the damn doctors office o but it will take their team 1 to 3 business days to get done! Have had this med before! How would they like to be unable to get comfortable and sleep! Back spasms so bad can’t handle it!

This has been a complete nightmare. Not only did my medication go to the wrong place, my prescription then got cancelled altogether and then I was charged quadruple the amount on my debit card and for a prescription that I never received!

First, I want to say how relieved to see that I am not the only one driven up the wall by this incompetent organization. Unfortunately, I am stuck with Caremark because it is the only Medicare Part D for my insurance plan. Hours upon hours on phone being transferred from one agent to another, each with a different conception of the problem, ending with a promise to be called back with an answer ( no call back ever). Same with online chat, ending with an abrupt disconnect. Message center replies with partial information, on and on....

Resolved!

I am required to use CVS Caremark mail order by my company and they are the worst to deal with. Their online portal is a huge waste of time and you can't really do anything on it, you can maybe see your prescription. Calling is a huge waste of time as they will tell you different things based on who you are talking to. I have nothing but issues with them, but god forbid a company let you chose your own pharmacy that actually cares about their customers.

I pay a lot of money for the Gold medical plan at work. So when I decided to go on Wegovy, I figured I would be covered. After going through the process of having to get the prescription preapproved, I figured I was good. Wrong, they preapproved me, but when I went to pick it up, I was told I owe $1,303 and change. I called CVS only to be told then that the only way to possibly get more coverage was to go through their Weight Management program. I have to meet with their specialist and let them have access to my phone data and prove I am making weekly progress and exercising, and eating their diet. At this point, I am thinking I would be better off without insurance.

I purchased a Simple Mobile refill card from CVS and have been unable to use it. When I scratched off the protective coating, part of the PIN became damaged and unreadable. I contacted Simple Mobile customer service and was informed that they could not locate the barcode or serial number associated with the card in their system. They advised me to return to CVS for assistance. I then contacted CVS and was told that they could not help because the issue was with Simple Mobile. As a result, CVS directed me to Simple Mobile, and Simple Mobile directed me back to CVS.

My employer, a large engineering firm based out of Seattle Washington, has forced this predatory company on us through Regence Group Administrators Blue Cross. God help you if you want to get your medication at your local pharmacy because CVS Caremark will do everything possible to obstruct you from this and will get in between you and your doctor so that they can benefit financially from your medical misfortunes. If you are taking any type of maintenance medication they will hammer you with stupid, nasty snail-mail letters harassing you about getting the prescription filled through them even if you have opted to pay out of pocket yourself and bypass your insurance that you are paying a fortune for via your employee.

I am writing to express my formal dissatisfaction with the handling of my prescriptions and CVS Caremark. When my company first transitioned to CVS Caremark, I received a letter stating that all current prescriptions would remain unchanged. However, I have since encountered several issues that contradict this promise:

How do I loathe them? Let me count the ways. They have so many rules and regulations which create a lot of challenges for customers. The worst of the worst being that they require a 90 day supply for all refills. That’s all good and well if you need a refill of something routine (such as Synthroid or Rosuvastatin), med which a doctor can write a script with a year’s worth of refills for; however, when you have a household full of people on psychiatric medications/controlled substances (such as ADHD meds), there are times you’re going to be up S#it Creek without a paddle.

​CVS has turned its ExtraCare rewards program into a complete shell game, and it feels entirely intentional. ​They push you to use their app and track your rewards, but when you actually earn ExtraBucks or high-value coupons, they suddenly vanish into a black hole. When you try to clip them or use them at checkout, you're hit with the infamous excuse: "Please allow up to 48 hours for rewards to load to your card."

I'm new to CVS caremark after switching from another healthcare advantage program. This one is insanely poor. There wasn't an option to leave a zero. I get robo calls about my prescriptions and then they tell me to call back the number and then leave a 12-digit number verbally that I'm supposed to run and write down or try to remember when I call back.

STOP. WHATEVER you do don’t get CVS Caremark pharmacy online, WORST REVIEWS of all the online pharmacies, look them up right now! My dad’s union switched to them and immediately they denied his heart medicine. Honest to God. Yes his heart medicine. We had to fight tooth and nail and go through three appeals to get it reinstated. He had been taking it for years.! Customer service is horrendous. I think their phone base is located in Chicago and you get a non-educated operator who won’t lift a finger to help and could give a shit attitude but every single operator that answers the phone there they will keep referring you to the website. Lazy. Beyond lazy. Just a horrible, horrible organization.! You will be miserable. Better to pay more somewhere else than to deal with these incompetent clowns!!!

The poorest customer service I've experienced!!! Several times had agents yell at me because they said I didn't listen to why they wouldn't send my medications. Terrible busines. Wish you could give less than 1. Bad thing our company makes is use them!!!!!

Lately, I have been making monthly calls to CVS Caremark mail order. When I first signed up for an Aetna advantage plan their mail order service was good. Recently, (past 8 months) I have experienced shortages with certain medications, long turn around times, > 1 week or longer. They send multiple conflicting emails or texts daily, in the meantime, my providers are telling me something different.

This is by far the worst pharmacy experience we've ever had in 40+ years

The only reason I’m giving one star is because Trustpilot doesn’t allow a negative star! CVS and CVS Caremark is only in the business of driving up stock prices. They are abysmal when it comes to keeping their customers healthy! I have been diagnosed by multiple physicians with severe obstructive sleep apnea (OSA). I was prescribed Zepbound which almost immediately stopped my snoring, so much so that I no longer required the use of a CPAP. Then CVS decided they were not going to cover Zepbound and that everyone would be moved to Wegovy (which they have ownership). I was not on Zepbound for weight loss, rather it was to mitigate my OSA. Now I’m back on the CPAP and all related symptoms have returned. Terrible company! The fact that they don’t even respond to the overwhelming bad reviews tells you all you need to know about CVS.

This company is forcing us, we have NO CHOICE, but to use their unreliable mail order in-house pharmacy so they can maximize profits at the expense of my health and my family's health. If and when my family is INJURED by this CRIMINAL ENTERPRISE. I fully plan on litigating them into oblivion.

I had an extremely frustrating experience with CVS Caremark mail order pharmacy. I spent over an hour trying to resolve a basic issue and attempted at least 16 different avenues—phone, automated system, and online support—without success. Not only was I unable to reach someone who could actually help, but they also did not have my correct insurance information on file, which made the situation even more difficult to resolve. The customer service experience was abysmal: confusing systems, long delays, and no clear path to a solution. For a service that people rely on for essential medications, this level of support is unacceptable.

Formal Complaint – CVS Caremark Mail Pharmacy. I am extremely dissatisfied with the service provided by CVS Caremark Mail Pharmacy. On April 2, 2026, I placed an order for my husband’s medication, which was eligible for refill on April 16, 2026. As of April 27, 2026, we still have not received the medication, nor have we received any email or text notification confirming shipment or delivery.

I am a diabetic and CVS Caremark customer services called me numerous times wanting me to try an insulin pump. I did and now when needing a replacement for my CGM, they said they were overnight shipping it for two days now; I even took off work to receive it, it has never shown. Now when calling them, they told me that the delivery company will not deliver on a weekend so I will need to wait until Monday to get it delivered. I got off of work, as a school teacher to come home to find it not delivered and my physician's office stopped taking walk-ins at 3:00. Therefore, I will not be getting any long-acting insulin. I would not recommend CVS Caremark!!! They do NOT know the importance of medication/supplies when a person needs it to actually survive.

I got some claim adjustment statement from Caremark and I don't know why and they cannot do the job when you purchase drugs but the most disgusting thing about this company is "Option to pay your outstanding balance using a check or money order or AFT from the bank account." Who on this day and age doesn't give you an option to pay online or at least by the phone call? This company's absolute fraud. Stay away.

If I could give zero stars, I would. I have been on a few medications for quite sometime now. They are psychiatric maintenance medications. I am constantly subjected to withdrawals from the medications whenever I need a refill since they never have the medication. My doctor increased the dose on one of my BP meds that I have been on for over a year. Instead of sending it out they held the order stating that they need to confirm I can take this medication with all my other medications by speaking to my doctor directly. Good luck getting my doctor on the phone for that, he sees so many patients in a day that he cannot be babysitting each of his prescription orders. I had to argue with them to release it.

My wife ordered a specific medication for after breast cancer care through them because they were supposed to charge the same as the local CVS pharmacy. The first prescription arrived, and we were charged the exact amount that the local CVS pharmacy charged. They did an automatic refill, thinking it would be the same but when it arrived, it was $350 more than what we paid. We have been trying to get our money back for 6 weeks now. They keep saying it will be returned shortly and that they will call back when it’s to be refunded. No one ever calls, and the money has yet to be refunded. My wife is on the phone with them every few days for an hour about it, and they have received the shipment of meds back. Now her needed medication is about to need refilling, and we have nothing. Horrible company. Please do not do business with them. In my line of work, they would’ve been arrested for theft by now!

First, Caremark dropped Zepbound from their formulary for monetary reasons, NOT because it works better, because it doesn't. It's a known fact that Zepbound is better. Zepbound is also FDA-approved for sleep apnea, but Caremark won't cover it. SECOND - while waiting for a pre-authorization for a different medication, I kept checking in with the pharmacy and my doctor, yet nothing was moving. Caremark said they forwarded the forms to the doctor and was waiting for a response. Doctor said they sent everything required to Caremark.

I notified CVS Caremark since I was eligible. I have high-priced medication ordered, but I was calling around to find the lowest price. I was quoted from CVS Caremark that I could pay $15 for a three-month supply. I put it on my credit card and gave her the information for it. The staff said they would take care of getting the prescription mailed. A week later, I find out, the doctor had prescribed medication with refills monthly. So CVS Caremark had changed my credit card to $15 for a one-month supply. I was NOT notified by CVS Caremark staff.

For years we have been abused by this negligent and unholy monster of a garbage machine called CVS Caremark. Your customer service department is deficient by design to stall the purpose of your patient's calling you in the first place. CVS Caremark is hands-down the most universally loathed agency of its kind in my lifetime and that is really saying something. Our latest issue, raised arbitrarily by CVS Caremark, of course, has resulted in COUNTLESS calls from me, countless calls and FAXES from my Dr's office and each and every occasion is met by another stalling tactic in the SCAMMY script fed to the automatons that work at CVS Caremark.

Wish I could give 0 stars. We have had issues with CVS getting the billing of my daughter's specialized Rx correct for over 4 years. They do not listen to our requests each year to pay the initial order in full with our HSA card so that we meet our deductible. They will bill the copay assistant card after we explicitly say not to - I have been told things like "oh I see the note here but the last representative must have chosen to ignore it". Every time we call to follow up we are told something different (usually incorrect). We are still waiting (as of April 20th) for the order from Jan to be corrected and reported to our medical insurance to apply to our deductible which means we are still waiting to place the order she should have received in February. Not one time in the last 4 years have they managed to correctly bill our daughter's medicine.

If I could give 0 stars I would as 1 is too good for those crappy pbm...Has you jump thru hoops repeatedly just so they can deny you again. They should all be fired as they are ALL as useless as t*ts on a bull.

I have been trying to get a prior authorization for a heart-related medicine since February. Due to a comedy of errors by Caremark, it is now April, and I am still trying to get them to connect with the doctor and obtain the needed information. They then turned it over to a third-party company called C@C Innovative, who said it may take 90 days for approval. I hope I am still alive by then. Ridiculous company. 0 stars.

CVS Caremark is the worst provider I have ever dealt with. Between the poor customer service and denying authorizations for medications I have previously been on, I might as well not have insurance.

My doctor prescribed medication for me on the 7th. I get notified by Caremark today, the 14th that there is a problem with prior authorization. I have had surgery and medication for this issue for over a year and a half. What does prior authorization have to do with an existing situation? Why does it take a week to notify me?

Never get an English-speaking customer service agent that can actually interrupt English enough to understand anything other than basic questions. Lately, even the supervisors can seem to struggle with advanced questions and become extremely rude when questioned. The problem is Caremark contracts with the majority of Part D insurance carriers and their focus is on denying beneficial medications that insurance companies do not wan to pay for. Unfortunately, customer service has become a thing of the past and there is no option to choose just Caremark shoved down your throat.

This company is absolutely horrible. They are my insurance provider through Lowe's. My blood work says I'm pre-diabetic. My claim for meds was submitted on a Monday, I have chased them for days. First they said they had up to 3 days to approve or deny my authorization. Then on Thursday I called after my request was still "in progress". I was on hold forever, couldn't get a supervisor and the rep said it would be another day for a response after she escalated my request. These are medical meds and I can't get someone to look at my test that say I need meds. As soon as I got off the phone with them, they denied my authorization.

I would love to give a negative number. This is the absolute WORST company ever! My clinic accidentally absolute my prescriptions to Caremark. I went on line then was chatting with someone stating I DID NOT want to use their serviced absolute was getting no where. So I went back to my clinic where they assured me it had been canceled.

Called to renew a prescription, and of course you get automation and not a real person. I speak English but the automation repeatedly did not understand me. Took forever and when I thought I was about done it sent me to a real person to complete. That person needed to go through everything again! I tried telling her all is correct in the system. But she insisted we go through it all again. Extremely frustrating and took way too much time.

I’ve now been denied coverage for two different meds in the past few weeks. Each time the pharmacy offered me a “coupon” that allowed me to get the med at a reasonable cost. Each med worked to relieve my symptoms as the doctor predicted. CVS Caremark has gone down to junk level.

The mail order is great. However, they are constantly changing what dosage they send me for medicines with absolutely no notification why this is happening. It’s ridiculous. Delayed prescriptions. No communication. Changing amounts provided. I’d never recommend this pharmacy.