CVS Caremark Reviews
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About CVS Caremark
- User-friendly online ordering
- Helpful customer support
- Home delivery options
- Long wait times for prescriptions
- Frequent communication issues
- Medication availability problems
CVS Caremark Reviews
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Reviewed June 18, 2026
Horrible service! My doctor sent my prescription and they cancel the order due to not having the item on hand. I went and got it from my local CVS just for them to decide to sent it weeks later when I didn’t need it. I called and ask for the shipment to be cancel and was told to wait until I receive it to call back. When I didn’t they told me I didn’t have a valid reason to return it and here I am stuck with something I no longer need. Horrible business and service if you ask me! Every agents kept saying I don’t know what to do or I don’t know how to handle this and that! Will never process anything through them!
Reviewed June 17, 2026
The only way to categorize this company is that is a criminal enterprise. They sign sweetheart deal with specific manufacturers and play it off with “we find this medication works better….” No it doesn’t - It’s a money grab. It’s a for profit publicly traded company. I’m in the middle of trying to get a pre approval for a medication for almost a month now with no end in sight.
Reviewed June 16, 2026
Too bad cannot give a 0 star, they deny your medication to make you pay the full price. Just go there because is the only place insurance let me get my medications. I have a serious glaucoma and if I use generic I can go blind. But they don’t care, they just want to make money.
Reviewed June 16, 2026
My employer's health insurance mandates that I get prescription medications from CVS Caremark and an injectable from CVS Specialty. Every single prescription, every single month I have to make multiple calls and be aggressive to get my medications. I have chronic lung conditions and most of my medication is to help me breathe. I am constantly told to tell my prescriber to contact CVS for various things, including whether I should take a specific medication. My providers all know me and my health. CVS does not.
Their app is confusing, gives incorrect information, and is not reliable. I have to call them during their working hours (no weekends) which also happen to be my working hours. I am stuck on hold, I get different answers from their client representatives about the same questions. CVS Caremark seems to deliberately avoid, hassle, delay, and confuse their customers to deny prescribed medications for illness and chronic conditions. Their monopoly should be broken up and I should be able to shop other pharmacies who would serve my needs better. This company only wants money and they will stop at nothing to get it.
Reviewed June 15, 2026
CVS Caremark, the pharmacy provider for my insurance company, made it nearly impossible to fill my son’s ADHD medication for almost two months. My son has taken the same medication for years. Before enrolling in my insurance plan, I verified that the prescription was covered. During the first month of coverage, we were able to fill it at a local pharmacy without any issue. But when it came time for a refill, everything fell apart.
The local pharmacy told me coverage was denied because they had the medication, but it was made by a manufacturer CVS Caremark supposedly did not cover. I called my insurance company, and together we called CVS Caremark. Their representative told us they only covered the medication from one specific manufacturer and gave me two local CVS locations that supposedly had it in stock. I went to both pharmacies, only to be told they did not have it, it was on backorder, and they had no idea when it would be available.
After more calls with my insurance company and CVS Caremark, I was then told the doctor could call the prescription into the CVS Caremark mail-order pharmacy. I went to the doctor’s office, and the doctor called it in while I was sitting there. A week later, I had not received any update or copay request, so I called again. This time, CVS Caremark said the prescription could not be called in by phone and had to be sent electronically or mailed in. No one could explain why we had been given different instructions previously or why the doctor was not told that when he called.
By that point, nearly three weeks had already passed. I asked if they could make a one-time exception and approve the same medication from another manufacturer, since this was causing a serious delay in my son’s care. I was told there was nothing they could do. I then had to return to the doctor’s office for another prescription. Since the doctor does not use electronic prescriptions, I mailed it myself.
Another 10 days passed with no update. When I called again, I was told CVS Caremark had canceled the prescription because they ran it through under a manufacturer not covered by my plan. They claimed it was automatically canceled and mailed back. Only then did they tell me the doctor needed to write the specific manufacturer name and drug code on the prescription. This information should have been provided several calls earlier. Every call took two to three hours and ended with a different set of instructions. No one took accountability. No one seemed able to provide clear, consistent, or correct information. Meanwhile, my son was left without a medication he has relied on for years.
In the end, nearly two months later, I had to get another prescription and, through a personal connection, found a hospital pharmacist who was finally able to help. CVS Caremark’s customer service, policies, communication, and internal processes were abysmal. This was a miserable experience that showed a complete lack of accountability and disregard for the real impact these delays have on patients and families.
Reviewed June 12, 2026
Horrible. They’re taking money from slick deals that with big companies and just providing NOTHING!
Reviewed June 11, 2026
These guys are the worst rip off insurance I have ever seen! They refuse to pay for the medication my Dr. prescribes and make me pay out of pocket! Yet I'm forced to pay their premiums through my work!
Reviewed June 10, 2026
I'm in total agreement with "K in Utah" on the cruelty of withholding psychiatric meds on "controlled substance" grounds. I'm on one that all packaging clearly states "Do NOT Stop Taking This Medication Suddenly". Yet every time I try to fill it so that I won't run out, they withhold it. Even went so far as to reschedule a shipment because my husband got me an emergency one-week prescription at a Walgreens that cost them NOTHING -- it was a cheap generic and we paid for it ourselves. Instead of running out for 5 days, it turned into 6 days because it was a 3-day weekend. Now I'm forced to cut back my prescribed dosage for a different reason than most people: not because of the cost but to keep from running out and risking a seizure. Not what the doctor ordered, but doctors can't overrule "Caremark".
Reviewed June 8, 2026
Worst ever! Need prior authorization! They got that from the damn doctors office o but it will take their team 1 to 3 business days to get done! Have had this med before! How would they like to be unable to get comfortable and sleep! Back spasms so bad can’t handle it!
Reviewed June 8, 2026
This has been a complete nightmare. Not only did my medication go to the wrong place, my prescription then got cancelled altogether and then I was charged quadruple the amount on my debit card and for a prescription that I never received!
Reviewed June 6, 2026
First, I want to say how relieved to see that I am not the only one driven up the wall by this incompetent organization. Unfortunately, I am stuck with Caremark because it is the only Medicare Part D for my insurance plan. Hours upon hours on phone being transferred from one agent to another, each with a different conception of the problem, ending with a promise to be called back with an answer ( no call back ever). Same with online chat, ending with an abrupt disconnect. Message center replies with partial information, on and on....
Prescriptions previously filled properly as to quantity and price, now less quantity but same price with no warning. Emails demanding "approval" without stating either quantity or price. Agents alleging they sent multiple emails that I never received, (and yes I do check junk mail). Multiple instructions from Caremark to have my doctor call, doctor calls, spends precious time over and over filling out their form correctly which Caremark never acknowledges (I know the form is correctly filled out because I have copies).
Updated review: June 6, 2026
Resolved!
Original Review: June 6, 2026
I am new to CVS Caremark effective 04/01/2026 due to a change in employment. I previously was prescribed Ozempic 02/2023 to 08/2025 and Mounjaro 11/2025 to 01/2026. Due to employment change; no longer able to go to same provider (no longer union employee). Due to recent move went to new doctor 04/2026. Prior authorization denied for Ozempic & Mounjaro due to normal A1C. Obviously A1C normal due to Mounjaro Rx filled covered to 03/31/2026. Went to my previous long time PCP; drove 1 hour since I no longer live near my PCP. PCP prescribed Zepbound. I am pre-diabetic, severe obesity, high blood pressure, high cholesterol, very bad arthritis in knees. My weight previously decreased while using Ozempic. It's frustrating to have been prescribed Ozempic/Mounjaro for over 2 years. Now with new CVS Caremark. Prior authorization denied for Ozempic, Mounjaro, Zepbound.
I understand I am only pre-diabetic. Would be nice for prior authorization for Zepbound to have been approved. Medically necessary due to BMI, high blood pressure, high cholesterol, pre-diabetic (weight loss would improve less weight on arthritic knees) and improve movement without pain. Would like to lose weight. Not a fan of knee surgery especially being overweight. I am 63 years old. Have never had surgery. I have had a weight problem since having my 2 children at age 38 & 40. It's depressing being overweight. Frustrating to work & pay for insurance that doesn't want to pay benefits.
Previously issue with Aetna denied knee x-ray due to worker's compensation injury. Definitely not worker's compensation. I sit at a desk all day. LOL. If current PCP doesn't provide additional documentation or file appeal. I will be filing an appeal. Again, it's crazy having to beg your insurance company to pay claims. Being new to Aetna/CVS Caremark. I have had very few claims! I have been very upset in tears many days. Have spent a lot of time on phone calls, doctor appointments etc. I don't have the money to self-pay for Zepbound. Even with discount card Rx cost over $400.00 per month. I have gone without Ozempic/Mounjaro for over 2 months now. My daily glucose readings are elevated. I am sure eventually my A1C will be increasing.
Reviewed June 4, 2026
I am required to use CVS Caremark mail order by my company and they are the worst to deal with. Their online portal is a huge waste of time and you can't really do anything on it, you can maybe see your prescription. Calling is a huge waste of time as they will tell you different things based on who you are talking to. I have nothing but issues with them, but god forbid a company let you chose your own pharmacy that actually cares about their customers.
Reviewed June 3, 2026
I pay a lot of money for the Gold medical plan at work. So when I decided to go on Wegovy, I figured I would be covered. After going through the process of having to get the prescription preapproved, I figured I was good. Wrong, they preapproved me, but when I went to pick it up, I was told I owe $1,303 and change. I called CVS only to be told then that the only way to possibly get more coverage was to go through their Weight Management program. I have to meet with their specialist and let them have access to my phone data and prove I am making weekly progress and exercising, and eating their diet. At this point, I am thinking I would be better off without insurance.
Reviewed May 31, 2026
I purchased a Simple Mobile refill card from CVS and have been unable to use it. When I scratched off the protective coating, part of the PIN became damaged and unreadable. I contacted Simple Mobile customer service and was informed that they could not locate the barcode or serial number associated with the card in their system. They advised me to return to CVS for assistance. I then contacted CVS and was told that they could not help because the issue was with Simple Mobile. As a result, CVS directed me to Simple Mobile, and Simple Mobile directed me back to CVS.
I am now stuck between the retailer and the service provider, with neither company willing to take responsibility or provide a solution. I paid for a product that cannot be used and have the original receipt and physical card as proof of purchase. I am requesting that CVS and/or Simple Mobile investigate this matter, verify the activation status of the card, and provide either a replacement card or a refund. I simply want the product I paid for to work as intended or to receive reimbursement for the unusable card. Thank you for your assistance.
Reviewed May 29, 2026
My employer, a large engineering firm based out of Seattle Washington, has forced this predatory company on us through Regence Group Administrators Blue Cross. God help you if you want to get your medication at your local pharmacy because CVS Caremark will do everything possible to obstruct you from this and will get in between you and your doctor so that they can benefit financially from your medical misfortunes. If you are taking any type of maintenance medication they will hammer you with stupid, nasty snail-mail letters harassing you about getting the prescription filled through them even if you have opted to pay out of pocket yourself and bypass your insurance that you are paying a fortune for via your employee.
If you live in a secure building, look forward to having your prescriptions delivered to the sidewalk if the package deliverer cannot figure out how to get into your building (Where your medication will of course then be promptly stolen). Or if you live in a cold climate, enjoy having your prescriptions delivered to the group mailboxes down the street from your home which are covered with 6 feet of snow in the winter and also having the prescription frozen inside that mailbox. Or be given the option to drive physically to a CVS store inside of a Target, and depending on the weather and road conditions or the ** neighborhood that that CVS might be located in, you may not want to go there either and would like to just choose to get your prescription filled where you would like to have it filled, in person.
The most secure way to get a prescription is directly at the pharmacy in person, not relying on some mail order service. On top of that, good luck getting any human being on the phone at CVS Caremark. Worst company ever, completely without a conscience or soul and shame on the company I work for for contracting with this predatory, disgusting company.
Reviewed May 27, 2026
I am writing to express my formal dissatisfaction with the handling of my prescriptions and CVS Caremark. When my company first transitioned to CVS Caremark, I received a letter stating that all current prescriptions would remain unchanged. However, I have since encountered several issues that contradict this promise:
- Unauthorized Substitution: A different name-brand medication was substituted for a generic version without any prior authorization or consultation with me or my doctor.
- Refusal to Honor Physician Instructions: Despite my doctor sending a specific request to maintain the name-brand medication, CVS Caremark refused the request and directed me back to my physician.
These actions prioritize cost-saving measures over the medical necessity established by my healthcare provider. I request that you review my account and honor the original agreement to maintain my existing prescriptions as prescribed by my doctor.
The below is a list of complaints I have experienced as I'm sure others have:Customer Service & Communication: Long wait times, difficulty reaching a live person, and inconsistent information provided by different representatives. Mail-Order Delays: Frequent delays in shipping maintenance and specialty medications, which can lead to missed doses. Coverage Restrictions & Formularies: Being forced to use mail-order or specific CVS-affiliated pharmacies, and sudden formulary changes (e.g., dropping certain weight-loss or specialty drugs) that force patients to switch medications.
Reviewed May 27, 2026
How do I loathe them? Let me count the ways. They have so many rules and regulations which create a lot of challenges for customers. The worst of the worst being that they require a 90 day supply for all refills. That’s all good and well if you need a refill of something routine (such as Synthroid or Rosuvastatin), med which a doctor can write a script with a year’s worth of refills for; however, when you have a household full of people on psychiatric medications/controlled substances (such as ADHD meds), there are times you’re going to be up S#it Creek without a paddle.
• suicidal thoughts
• relapse
• Dizziness or vertigo
• Nausea or vomiting
• Flu-like symptoms
• "Brain zaps" (electric shock sensations)
• Insomnia
• Irritability or agitation
• Crying spells
• Anxiety or panic
• Head pressure
• Sweating
• Racing heart
• Mood swings
• Rebound depression or anxiety
It should be illegal to require a 90 day supply for psychiatric medications, for obvious reasons. We recently went through the process of going back-and-forth between our Psychiatrist and CVS Care Mark, with each one telling us they had already done their part, with the holdup being on the other person‘s end. Once our Psychiatrist filled out the paperwork CVS required, CVS neglected to approve it and fill the script for another week. Our child went without his medications for over two weeks, and experienced many of the symptoms listed above, including suicidal ideation. If I could opt for another prescription refill company, I certainly would. I’ve spent countless hours and endless amounts of energy trying to keep my son medicated. Do your homework and look into your options, if you have any!
Reviewed May 24, 2026
CVS has turned its ExtraCare rewards program into a complete shell game, and it feels entirely intentional. They push you to use their app and track your rewards, but when you actually earn ExtraBucks or high-value coupons, they suddenly vanish into a black hole. When you try to clip them or use them at checkout, you're hit with the infamous excuse: "Please allow up to 48 hours for rewards to load to your card."
Let’s call this what it actually is: a deliberate tactic to ensure you leave the store without using the discounts you earned. In 2026, there is absolutely zero technical reason why a digital coupon takes two full days to "load" to an account. It happens instantly everywhere else. CVS purposefully delays the system, banking on the fact that you either need the items today and will pay full price, or you’ll completely forget to come back two days later before the rewards expire.
To make matters worse, the app layout seems designed to obscure your active balances. Trying to find out which coupons are actually ready to use at the register is an exercise in frustration. It’s a broken system designed to look like a loyalty program while actively preventing you from saving money. If you're shopping here thinking you're racking up great rewards, check your receipts and your app closely—CVS is making sure you never get to use them.
Reviewed May 20, 2026
I'm new to CVS caremark after switching from another healthcare advantage program. This one is insanely poor. There wasn't an option to leave a zero. I get robo calls about my prescriptions and then they tell me to call back the number and then leave a 12-digit number verbally that I'm supposed to run and write down or try to remember when I call back.
Reviewed May 19, 2026
STOP. WHATEVER you do don’t get CVS Caremark pharmacy online, WORST REVIEWS of all the online pharmacies, look them up right now! My dad’s union switched to them and immediately they denied his heart medicine. Honest to God. Yes his heart medicine. We had to fight tooth and nail and go through three appeals to get it reinstated. He had been taking it for years.! Customer service is horrendous. I think their phone base is located in Chicago and you get a non-educated operator who won’t lift a finger to help and could give a shit attitude but every single operator that answers the phone there they will keep referring you to the website. Lazy. Beyond lazy. Just a horrible, horrible organization.! You will be miserable. Better to pay more somewhere else than to deal with these incompetent clowns!!!
Reviewed May 15, 2026
The poorest customer service I've experienced!!! Several times had agents yell at me because they said I didn't listen to why they wouldn't send my medications. Terrible busines. Wish you could give less than 1. Bad thing our company makes is use them!!!!!
Reviewed May 14, 2026
Lately, I have been making monthly calls to CVS Caremark mail order. When I first signed up for an Aetna advantage plan their mail order service was good. Recently, (past 8 months) I have experienced shortages with certain medications, long turn around times, > 1 week or longer. They send multiple conflicting emails or texts daily, in the meantime, my providers are telling me something different.
I Recently switched providers because my medications weren't being reordered when requesting them. Everyone blames each other for the delays. These medications are to treat hypertension. I have 2 aneurysms which can be life threatening if my BP is not controlled. I find that my medication profile is very confusing to understand in the app. Expired medications are still visible, multiple entries of the same medications are viewed, some current essential medications were removed. The call center front line does not communicate accurate information, I have to escalate the call and speak to 2 different representatives before connecting to someone who actually works in the pharmacy. I'm planning to transfer my medications back to a retail pharmacy if affordable. I see that others are having similar problems.
Reviewed May 7, 2026
This is by far the worst pharmacy experience we've ever had in 40+ years
Reviewed May 1, 2026
The only reason I’m giving one star is because Trustpilot doesn’t allow a negative star! CVS and CVS Caremark is only in the business of driving up stock prices. They are abysmal when it comes to keeping their customers healthy! I have been diagnosed by multiple physicians with severe obstructive sleep apnea (OSA). I was prescribed Zepbound which almost immediately stopped my snoring, so much so that I no longer required the use of a CPAP. Then CVS decided they were not going to cover Zepbound and that everyone would be moved to Wegovy (which they have ownership). I was not on Zepbound for weight loss, rather it was to mitigate my OSA. Now I’m back on the CPAP and all related symptoms have returned. Terrible company! The fact that they don’t even respond to the overwhelming bad reviews tells you all you need to know about CVS.
Reviewed May 1, 2026
This company is forcing us, we have NO CHOICE, but to use their unreliable mail order in-house pharmacy so they can maximize profits at the expense of my health and my family's health. If and when my family is INJURED by this CRIMINAL ENTERPRISE. I fully plan on litigating them into oblivion.
Reviewed April 29, 2026
I had an extremely frustrating experience with CVS Caremark mail order pharmacy. I spent over an hour trying to resolve a basic issue and attempted at least 16 different avenues—phone, automated system, and online support—without success. Not only was I unable to reach someone who could actually help, but they also did not have my correct insurance information on file, which made the situation even more difficult to resolve. The customer service experience was abysmal: confusing systems, long delays, and no clear path to a solution. For a service that people rely on for essential medications, this level of support is unacceptable.
Reviewed April 27, 2026
Formal Complaint – CVS Caremark Mail Pharmacy. I am extremely dissatisfied with the service provided by CVS Caremark Mail Pharmacy. On April 2, 2026, I placed an order for my husband’s medication, which was eligible for refill on April 16, 2026. As of April 27, 2026, we still have not received the medication, nor have we received any email or text notification confirming shipment or delivery.
When I called CVS Caremark, I was informed by a representative that my husband’s prescription was sent to the wrong address. This is unacceptable, especially since this same issue has occurred twice before for both my husband and myself. Each time, I confirmed the correct address with a representative, yet the medication was still sent to the wrong location. Despite being told that the address on file is “correct,” CVS Caremark continues to misdeliver prescriptions. The problem clearly lies with CVS Caremark’s internal intake or processing errors, not with the information we provided.
To make matters worse, I was told that my husband must personally call to give consent to change the address on file—even though the address has always been correct. This makes no sense and delays critical medication even further. We are now down to only a few days’ supply and risk running out due to CVS Caremark’s repeated mistakes.
It is astounding that a company as large as CVS Caremark cannot correctly handle something as basic and essential as verifying a delivery address—especially when it has been repeatedly confirmed. I never experienced these issues with OptumRx’s mail-order pharmacy, and this level of service is completely unacceptable. If this issue is not resolved promptly, I will be filing a formal complaint with the appropriate pharmacy regulatory bureau. CVS Caremark needs to take accountability and improve its processes immediately to avoid putting patients at risk.
Reviewed April 24, 2026
I am a diabetic and CVS Caremark customer services called me numerous times wanting me to try an insulin pump. I did and now when needing a replacement for my CGM, they said they were overnight shipping it for two days now; I even took off work to receive it, it has never shown. Now when calling them, they told me that the delivery company will not deliver on a weekend so I will need to wait until Monday to get it delivered. I got off of work, as a school teacher to come home to find it not delivered and my physician's office stopped taking walk-ins at 3:00. Therefore, I will not be getting any long-acting insulin. I would not recommend CVS Caremark!!! They do NOT know the importance of medication/supplies when a person needs it to actually survive.
Reviewed April 24, 2026
I got some claim adjustment statement from Caremark and I don't know why and they cannot do the job when you purchase drugs but the most disgusting thing about this company is "Option to pay your outstanding balance using a check or money order or AFT from the bank account." Who on this day and age doesn't give you an option to pay online or at least by the phone call? This company's absolute fraud. Stay away.
CVS Caremark Company Information
- Company Name:
- CVS Caremark
- Website:
- www.caremark.com