CVS Caremark Reviews

Like many others I have problems filling my prescriptions EVERY single time I have to use Caremark RX. We must get our RX from them due to the fact that it is an injectable and it takes 2 or more month of going back and forth for them to finally fill the medications. We (my husband) and I have had to go to the doctor for shots because Caremark makes claims that they are shipping the medication and every time we call to find out where it is there is another excuse as to why we haven't received it. Last time it was because they didn't have the correct size needles. We told them twice just send the medication and we will get the needles from our local pharmacy and they said "ok we are shipping today." Another few weeks later the same story and we say "We TOLD you to just ship the medicine that we NEED!" Again sure no problem only to have to call again.

Twice within 24 hours, with two separate drugs and doctors' offices, I had the same experience with Caremark Online: Insistence that a refill had not been authorized when the doctors' offices insisted that they had. In the first case, this dragged on for almost two months. When, finally, on Nov. 30th, someone from my first doctor's office finally got a human being on the telephone, Caremark's representative had changed its story: Authorization had been received and the drug sent out--and signed for. First, I had not received the drug; second, not once in the years of using Caremark had I ever had to sign for a delivery. That last was pure fabrication.

CVS Caremark quoted me a price for a new expensive prescription. When I received the prescription I had been charged a much higher amount. When I called, they said they DO NOT give quotes, only estimates. When I received my "ESTIMATE", I send a note with my prescription to call me if the price exceeded $135, the estimate price. They also said an agent of theirs talked to me and I approved the price. The notes in my file say I only had a small amount left and needed the drug. That is BS as this is a new drug I had never taken before. Obviously their agents lie. I just want the difference refunded to me. They too bad.

I have a very serious intestinal problem. My surgeon prescribed Amitiza. After a month or two, Caremark sent me a message saying, "did you know Linzess is a less expensive option?" and telling me my doctor would need to write a letter if he thought I should remain on Amitiza. My physician sent the letter stating that he, as the doctor, knew about all medications, and that the two drugs worked differently. He stressed that I should stay on Amitiza.

I have been trying to get my medications for almost 30 days. One of my prescriptions is heart medication. My order repeatedly gets cancelled by Caremark despite numerous telephone calls with them and numerous emails. I have tried calling. Customer service is rude and dismissive. They DO NOT care if customers get their prescriptions. Do NOT use this pharmacy.

I have been ordering from Caremark for years without a hitch, until this year. From the start of this year every time I call in my order it is one ordeal after another. Each person I spoke with claimed it was a computer glitch and or something on the pharmacy end of things. For my refill, there is to be 3 months prescriptions and it rarely got shipped correct, sometimes with one and others with two months' worth. The pharmacist would punch it in the computer as three and the computer would spit it out as one or two.

I had to purchase a prescription for my wife and when I called up CVS Caremark (since I did not have my card yet), they asked me to make the payment and then file a paper claim. I paid about $400 and then made a claim for the same. They rejected the entire amount mentioning that the policy does not allow you to buy drugs for a 50 day period. The policy allows to only purchase for a 30 day or a 90 day period. How do I get to know what the policy allows when I just purchased the policy (I did not even receive the papers then)? I just when ahead with what the doctor prescribed and CVS has ridiculously rejected the claim.

They changed my Rx from 20.00 per three Mos. to 80.00 for one Mo. They deny. They blame me AND my Dr. I don't like people who are in charge of my well being (right pill, right bottle, exact count, etc). Not being reliable. I'm on Armstrong's ins. so I don't have a choice who sends my pills. I guess I'll try Pharmacy pick-up. Very disappointed with Caremark in PA.

I have been trying to deal with them since July 2015. They are the worse company to call. I have no patience with people who charge your account a misc. amount and then debit and then charge it again. I now have to prove I paid when clearly they show I paid. I truly wish MVP would get away from CVS Caremark. It is totally the work experience of my life and at a time when both my husband and I are sick. Someone should really think twice. I am changing my insurance so I do not have to deal with them anymore. It's awful how bad they are.

This is the worst company I've ever had the displeasure of dealing with. I PAID out of pocket for some of my prescriptions because I had to COBRA my insurance for a while. I was told they would reimburse me for over $800. I submitted the claims & they are refusing to return my money. I am disabled and need my money back. They are stealing from me, which is against the law!!

We have had trouble for the past year getting prescription filed correctly. We were told that the script went to the wrong account. I said I only have one account. They tell me that there is another account for me that is worker's compensation. I ask if that account has ever paid for any medication. I am told no by the representative. I ask if my script were paid by my other account and they answer yes. SO when the new script was sent in you all at CVS put it into the wrong account. No your doctor would have done that. I explain my doctor does not have that information. He just called or faxed in the script. One month later and on the phone again with the same problem. After another hour on the phone the rep tells me he will put a flag on the WC account that they need to submit it to the normal account.

For the first time I ordered my medication from Caremark. The Medication appears very different from what I have been taking for the past 6 years. Taste different and I am more down than I have been in years. My doctor does not respond to my allegation that this is not the same brand name ** that I have on for years. What to do and where to go from here?

We have had several family members taking maintenance drugs for years and have never had a problem with coverage until the company my husband works for switched to CVS Caremark. We consistently receive letters stating that they are no longer going to cover medications that our doctors feel are necessary. Our doctors are always having to write letters justifying why we need to take the medications they prescribe. I would not recommend this company to anyone.

Cvs Caremark is very difficult to work with. My son is a type 1 diabetic. With that said his supplies and insulin is very important. Cvs is very difficult to get an actual speaking person in the phone when in need. When you finally do they offer very little assistance if any. Lastly, CVS has sent my prescriptions to the wrong address 3 times especially when I informed them twice. I suggest you avoid using them. I am now driving to my old address to pick up the insulin.

Seems like every time I get a new rx from my dr the insurance company says won't cover. So then the battle begins. I have had both hips replaced, my left knee replaced, bone density test keeps getting worse yet they are refusing to cover my meds... I am crumbling literally!

I have been taking a low dose generic metoprolol for nearly 10 years - primarily through Caremark and my blood pressure was excellent and very stable. Recently, I received a refill through Caremark supplied by Dr. Reddy's and within 10 days my blood pressure was suddenly much higher. My doctor prescribed the "Brand only". I was given a very difficult time trying to get this approved through Caremark. One customer service representative (after I had explained it was likely a bad batch of drug) told me that the pharmacy is not responsible for the drugs they supply -- it is the doctor's prescription that they follow. Another rep told me they can't be responsible for how my body reacts to a drug they provide. I was appalled at the lack of understanding by the service representatives.

Almost every month my family and I are faced with the stress of hoping I will receive my prograf medication without delay. There has been some sort of issue that has delayed meds from arriving even after being reassured by associate on the phone that pills will be arriving on time. I have had assistance from Astellas co-pay card and from your own financial help program. Even with those two things in my favor here I am having been without meds for two days. I started this process Oct. 17th thinking that would allow for normal delay. WRONG! My doctors prefer I take name brand prograf or a generic form not manufactured by Dr. Reddy.

So, I been try to get a medicine through this specialty Pharmacy for the past 6 weeks. I get a letter saying that my insurance approved the medication. I had call my doctor to verified that he had sending all the information request, and he did it. And every time that I call CVS Caremark they can't help me or they are missing something. This is the worst experience of my life!!!

I am 77 years old, I have a neck problem. I have had surgery, neck injections, nothing worked. My pain management Doctor said my only alternative was pain meds. Caremark filled my order every month for a year. In August they mailed me back the script with a letter saying "They could not verify the script." My Doctor as well as me called. He verified the script, whatever that means. I mailed it back to Caremark. They returned it with the same nonsense. Thank God I have found a local pharmacy - not a CVS who will fill it monthly. I transferred everything to them. SHAME ON YOU CAREMARK.

CVS Caremark extended an offer via email for an automatic refill service after having received a new Rx. I signed up immediately. Three months arrived... no medication! Telephone call to Caremark 3 months & 10 days later -- Rx was just being processed! What a savings! They you money by not sending the medication! Nobody can figure out what happened!

My husband was just diagnosed with ADHD and we have been battling trying to get ANY ADHD medication approved for him through several appeals. His DR has called a couple times - it's so frustrating. Not only that, when you call to figure out next steps in terms of what else we can do it seems like everyone over there is clueless or doesn't provide you with all of the information you need. My last appeal denial came through today from an unknown number (so that I couldn't call them back) and just was a recording stating that it was denied and to call the regular number on the back of my card. Why pay for insurance when it can't be used for the prescriptions that we need?!

The worst customer service I have seen in any industry. And the sad news is they are dealing with people who have medical problems adding to an already bad pre existing conditions. I sat on hold for 40 minutes to fill one prescription. I just hung up after that. Trying to get another provider.

I'm retired federal employee and hospital insurance we have through our employment and retirement use cvscaremark.com. I believe that it is wrong to only be allowed to use them. Seems like the government's got the wolf guarding the henhouse. You can only buy mail order prescriptions from them plus they have a approve all medications being bought at other. The delve into people's personal lives by writing letters to your doctor and tell them what you should take. I wonder if doctor is trying to help patient or drug company. Sounds like they want to be doctor and pharmacist and they don't even know you and I think should be made to take drug test if they want keep their job. I'm not so sure they're pharmacists.

I created an account on here just to give this company a one star. So I have been using the mail delivery service for about a year now, and everything had been going mostly smooth. Unfortunately all has gone downhill recently. I take a medicine which is a scheduled II drug, so I have to send in my prescription and info every time I do a refill. So 2 weeks ago, I noticed I was running low on pills. I did what I normally do, call my doctor to get the prescription then mail it to CVS Caremark. After five days I received a text saying they received the prescription. This made me think everything was going as normal. But NOPE!

Oh my goodness. How is it that Caremark can overrule my doctor regarding my health care??? I pay my insurance premiums, why does Caremark not provide the service I am paying for, hence putting my life in danger? I am diabetic, and it's been nearly a month now that CVS/Caremark has refused to provide me my meds. Why? Because they want my doctor to instead prescribe a less expensive drug. A drug that previously caused severe pancreas inflammation. After getting flu shots for multiple years, this year it was denied by Caremark. When the pharmacist called Caremark to question why, they just hung up on him.

Absolutely, 100% incompetent. They missed their delivery date three times but never thought about letting me know there was a problem until it was too late. They also managed to tell me three different co-pay amounts each time I called to find out about the status of the medication. Can't move to a different provider fast enough.

From the start this company has been hard to deal with. They swapped out virtually every medication I was on. After we worked through all that things were quiet for a while. Recently I have been receiving what I perceive to be threatening letters about where I can get my prescriptions filled. I need to go to a 90 days supply and I need to go through CVS or I will pay more. They weren't kidding! I picked up a script at the grocery store where I prefer to get my scripts and the script went from 26.00 to 126.30 for a ONE MONTH supply. I don't see how this can be legal. Seriously - I anticipated maybe another 20 dollars but that's AWFUL.

Electronically sent Rx took eleven phone calls and two weeks to delivery: Multiple mistakes, lies, and misinformation. Customer service reps lie to pass the blame for delays to your credit card. Resolution specialists don't call back when they say they will. If you love dysfunctional bureaucracies, lying reps, pathetic service, and a company who could care less about you as a human being, then CVS Caremark's for you. Otherwise avoid them at all costs. They're despicable.

Well, I've seen a lot about service from CVS/Caremark, but not about their dispensing adulterated drugs. I received my Metformin from their mail order pharmacy and noticed the supplier was TEVA with the product manufactured by EMCURE Pharmaceuticals. The FDA has found that EMCURE has falsified their product testing and so their products are adulterated. The FDA issued an Import Alert (Import Alert 66-40) where all drugs (except those specifically exempted) are to be detained without physical inspection. TEVA has been recalling drugs manufactured for them by EMCURE, though this Metformin has not been recalled yet. However, it is disturbing that CVS/Caremark has dispensed drug that is subject to an Import Alert and is adulterated under the meaning of the law.

What's up with Caremark/CVS services lately? In the past years I've had to literally changed physicians just to appease Caremark/CVS and to ensure I would receive automatic prescriptions. After all that transitioning I'm still having trouble with this service. Biggest problem seems to be communication because of automation. Just trying to help you out. Presently, very disappointed but glad to be receiving 3 month advance supplies. This item is a generic for ciphers and should not be under high control status.

I take a time released asthma medication. CVS had it on hold or would not release it. After 3 days of being transferred to the wrong departments, I finally got someone to talk to me. Must be only one per thousands that actually care about someone's health... Here to come to find out there was a balance due, that no one seemed to know about. (She had to dig for it)... Not much but where was the bill? The medication I take is a time released and cannot be abruptly stopped without causing respiratory distress. I had to get their corporate involved including my HR department and Dr's office. And they won't call anyone for you, you are the middle man. I have to do this every month.

Ordered prescription refill on July 30 - was notified shipping on August 1. Delivery expected by August 7 - did not arrive. Called and was told one had to wait for 2 weeks (in the middle of weekend, they do not work weekends). Had doctor's office phone in prescription to a local CVS. Went to pick up and NO INSURANCE COVERAGE. Back on phone with CVS shipping - even expedited shipping requires 2 days lead time and they do not deliver Sat - Sun, so 5 days to get prescription - OVER 2 WEEKS LATE! Very angry. From CVS: "Your recent prescription order ** has been mailed to you on 08-01-2015 via UPS Mail Innovations. Your tracking number is **."

My 3 year old daughter has chronic Gastroesophageal Reflux Disease (GERD). We have struggled since she was weeks old to get her on a protocol that gets her painful reflux under control. Prevacid (Lansoprazole) was a miracle cure. Since she was a year old she received the compounded Prevacid in the liquid formulation. On July 20th I received a letter dated July 15, 2015 stating that our compounded medicine would no longer be covered effective July 1, 2015. She was due for a refill in a few days and suddenly we get this letter that the change was effective weeks ago! Without insurance I was told this monthly prescription would cost us $445! I called our doctor for a backup plan. We were informed that there are Prevacid solutabs that dissolve in her mouth and are strawberry flavored.

Join them in January and have had nothing but problems getting my father's prescription. They have credit card on file and we have told them we know the prescription have high deductibles. I order them online and every time I go to check to see if they got ship, it says needs attention. I have dealt with this every time I order a prescription we will not re-enroll with them this year.

I work for a doctor's office and have to deal with Caremark all the time. And every time I call they make up some crazy story about how they closed the account or they couldn't reach the patient or that they never got the Rx. However, I called it in myself. This company sucks and their employees are the most stupid people I have ever spoke with in my life. They need to get their ** together and run a business. They have poor service techs. The pharmacists are just as bad as the service department and if I could I would tell everyone in the world not to use them. That's how bad they are!!!

I went to see my doctor and she renewed my medications and faxed the Rx to Caremark. My account is clearly marked no shipment is to be made unless I call and request it. Well a shipment of medication arrived that I did not order. I called Caremark and after much back and forth I finally got them to send me a return pouch for the medication. I received the pouch packed the medication drove it to the Post Office and received a receipt for the shipment. Since there was a tracking number provided I tracked the shipment and received a proof of delivery.. I called Caremark to advise them the shipment had been received, the customer service person advised credit would be issued that day, so I called that evening and another customer service person told me it takes three (3) business days for the credit to appear. I called three (3) days later and was now advised it takes three (3) weeks for the credit to appear.

In my life I have never encountered an organization of any size or structure that is more incompetent, disorganized or arrogant than this one! They robo call me almost weekly regarding prescription refills and when I return the call, they have no record of any of my current prescriptions or the prescription they try to refill is one I no longer take. Upon advising them of their error and requesting that they refill the correct prescription, they typically respond with complete ignorance as to whether I've ever filled such a prescription from them or if they even carry such a medicine at all. After many transfers to other specialist within the company (all of whom I must tell my story to from the start) they eventually arrive at the realization that, yes, in fact, I have had the prescription filled by them and yes it is due for a refill and yes they had all of this information on hand.

Where to begin... once again they have removed meds from their plan; my doctor has had to switch my meds because they refuse to pay for what I need. So my meds were changed, and guess what? Caremark/CVS has again removed my new meds from their list. I CANNOT AFFORD TO PAY OVER 600.00 FOR REQUIRED MEDS. This isn't a lifestyle choice, it's a LIFE choice. Corporate greed has once again reared its ugly head at the expense and life of the people! I'm gonna stop here, cause I'm about to write something that would make a sailor blush! Caremark/CVS YOU SUCK!!!

My doctor prescribed me to take two 50mg pills which is 100mg a day. CVS Caremark will not pay for the 50mg twice a day prescription. They will only pay if you get the 100mg. But, either way, I'm putting the same amount of medicine into my body. It doesn't make sense. Two 50mg = One 100mg. I just paid the full amount because I need the prescription and I don't want any hassles. But, from other reviews I've read, it sounds like they'll come up with all kinds of reasons to not pay for your prescription.

CVS "specialty pharmacy" is the most inept, incompetent, useless institution I've ever had to deal with in my life. Spoke with 2 reps on Monday, they advised they have received prescription etc. Spoke with 3 reps on Tuesday, left on hold for 10+ minutes, called back & spent more than 45 minutes on phone with 3 different reps, still unresolved. Called again today (Wednesday) spoke with 2 reps & supervisor more than 35 minutes & still not completed. One dept says they have prescription & other says they have not received it yet. Left hand has no clue what right hand is doing. INTOLERABLE.

I have psoriatic arthritis. Have been treating for over 10 years, have been on Enbrel, Simponi, Cimzia, and Humira. Most recently on Orencia. When I moved from California to Nevada, new plan: the Anthem PERSCare in Nevada decided I no longer met the criteria for Orencia, denied my request for a refill that was good until 2016 on PERSCare, CA. Rather than fight the uphill battle to get the medication through filing appeals and grievance, I went to see a new rheumatologist in Nevada who prescribed Enbrel since that seemed to fit the criteria for Nevada PERSCare. On July 14 Dr. ** wrote a prescription for Enbrel. I have been told by the doctor's office that the prior authorization was completed and approved. I have been calling nearly daily to find out what the problem is in getting the RX filled.

It seems that getting a proper voicemail after 3 months of dealing with them is still some sort of a baffle to their customer service department. Apparently not dealing with them at all, even though they have CVS listed in their name, has nothing to do with their retail stores either which are more than extremely helpful. Aetna and other insurance companies don't understand how much of a huge inconvenience these CVS Specialty idiots are to normal folks. I have yet to hear of anyone having any good interaction with CVS Specialty. Their phone numbers are just looped. The different depts. don't communicate with each other and it seems like they love to make people's lives miserable on the phone. Never heard customer service be so confrontational before.

I am a mother of a diabetic child & am forced to order my products from CVS Caremark. Which I have to say has the WORST service I have ever experienced. Unfortunately I am at their mercy to get his supplies from as my husband's employer has a "Diabetic Kit" program so we only pay one co-pay when we order many items at one time. I placed an order end of June & received most of it in July. When I called looking for his test strips they told me that I had cancelled that part of the order! I never did. Why would I do that when at the time I placed my order I told the rep that we were almost out of test strips. Which I did run out of strips after waiting for them to come in the mail. None of the CVS Caremark reps could tell me why they were not being shipped to me. Finally we received the test strips after waiting almost 2 wks for them to ship.

I just got off the phone with the pharmacy. I called to order a refill and was told for the second time that my prescription had expired and they would have to get a new one from my doctor. Had I been made aware of that before today, I could have gone to the doctor and taken care of it so there would be no delay in getting my medicine, But I guess a national pharmacy can't afford to have someone call their customers and let them know things ahead of time. That would cost about $8 an hour to hire someone to do just that. And considering that my medication costs about $3400 a month, I don't see the problem with that.

I have been trying to deal with CVS Caremark mail order since Wellcare switched to them at the beginning of 2015. I take 10 different medications prescribed by 2 different doctors and have yet to get a prescription filled without a minimum of 3 phone calls and weeks and weeks of delays. I fell into the 'donut hole' early in the year as my meds are expensive and these folks can't seem to get anything right even after multiple lengthy phone calls on every order.

I called Caremark "customer service" in Phoenix 7 times trying to get them to give my doctor the information she needed to get prior authorization for a medication. I got different answers from different representatives about the process and, after 5 days, was told they would call my doctor's office and the pharmacy and call me back. I never heard from them again. I finally talked directly to my pharmacist who was very clear about the process and contradicted everything I'd been told by the call center in Phoenix. The people at this call center are poorly trained, don't understand the process itself, if there is one, and don't have the information they need to do their job.

I had a heart transplant and need my anti-rejection medication delivered on time. I order it to be delivered to my local CVS pharmacy. I was told both prescriptions would ship on July 15th. I had a visit to my doctor on the morning of 20th. They reduced one of my medications. I would need a smaller mg pill because I can't cut them. The doc said because I just paid for them to go ahead and continue on the higher dose for now and change in three months. When I arrived home that afternoon received a call saying my meds would not ship until the 21st. I said hold the one that is changing and I'll have the doctor send a new script. The doctors sent the new script right away. I had to pick up a new med that evening at the local CVS and they had both of the meds from the Caremark specialty pharmacy. I checked them and one that was changing was incorrect. The CVS "system" would not let me pick up the one I need.

To say that this company is a mickey mouse company with goofy as its ceo would be an insult to the worst company that has ever existed in time and on the face of this earth. I am appalled that I must give it a one star rating, because rating it at one star is an insult to the rest of the business who are rated one star. This company is far below a one star rating and should be rated a -100 on a one to ten rating.

This year my company changed their insurance plan so that any medication deemed maintenance had to be filled through CVS - pharmacy or mail order and it must be a 90-day supply. I will not do mail order as I don't want drugs sitting in my mailbox. When I questioned the new policy and stated I preferred not to have a 90-day supply I was told it would be cheaper. When I inquired on the price it was actually more; the customer service rep told me they "rounded up." Seriously! I explained to Caremark that I was seeing a new doctor who may well change my prescription. They would not budge and insisted I get the 90-day supply.

My dad passed away over two months ago and I have been trying to return the medication. Claim they have sent numerous tags to have it picked up to no avail. The medication cost was almost $1000. $860 paid by the insurance company and $140 charged to me. Stated that my dad's insurance carrier has to approve it being sent back (BTW they did) as his insurance carrier (GEHA) is very "Strict" about returns (The man is dead!). I understand why the Medical Industry is so screwed up after spending over 3 hours already dealing with such nonsense. Still waiting for my tag to be sent through another tag that they are sending urgent, "At their cost" - It can't be this hard. JESSSSSSSSSSSSSUS.

Terrible customer service - company should be shut down based on its poor reviews! An order that I did not need was shipped to me without any notifications. The order cost $90. When I called to speak to a supervisor named Dominic, he said he would look Into and call me back in 30 mins. Waited 2 hours before calling back the number he gave me and no response. Waiting 24 hours - no response. Called back the next day and no one can help. This is the SECOND time this happened - the first time I had asked them to make a note on the account to contact me before sending anything out - no contact was made and surprise mail order was shipping. This has got to be the worst company I've ever dealt with in my life!

When we first started with this company in 2013 they were a champ but as the years go by the service gets worse and worse. If you give them your credit card number they will send you medication every 90 days without fail even if you do not need it. So a long story short they will oversend medication. We took the privilege of having the credit card number and now order when we need the medication. Now another problem arises as they drag their feet when sending an order now. Now the medication runs out and have to get a short term order put in. They never want to return your call even though they promise they will. Really poor customer service with this company. If everyone took their business elsewhere they (CVS) would close or be forced to change their customer service policies.

I was quoted $55.00 for a 3-month supply for a prescription. When I received the bill the amount was for $81.00. I called to complain and they said the amount went up overnight and there's nothing they can do about. I will never use them again. I was put on hold for several minutes. Their customer service is terrible. What a horrible company!

I am trying to be fair but this company is so bad I believe it is fraudulent. I have never written a review anywhere for anything even when I have been highly frustrated but I am spent hours and hours on the phone and get different answers consistently even when I record people's name and confirmation numbers. Almost every single time I need a refill there is some issue that prevents successfully receiving an item and there is always a different excuse. I have never had this problem with any other company; for example, Express Scripts which was our previous provider's pharmacy was not a problem. Honestly, this company should be sanctioned and/or out of business. They are the worst.

Texas State Retirement System, who is the guardianship over healthcare service in the state of Texas for Teachers decided to switch us last year. It was effective 9-1-14. I have no choice when it comes to specialized prescriptions. And have opted to use Target when I have my normal everyday scripts filled. However, just found out that CVS Caremark is buying Target's Pharmacy. It's a shame too... Target has always employed the best of the best who actually care while CVS Caremark seems to hire anyone they can find on the streets. They don't properly train anyone... I have called numerous times to ask specific questions, and can manage to get a different answer every time I speak to someone different. It took months of constant calling to finally find someone who knew the billing system. And that was their corporate office. Who did nothing to fix their pharmacy.

I would give less than half a star if I could. I will start with general complaints then get into specifics. They are slower than my experience with other mail order pharmacies to mail your prescription. They frequently remove prescriptions from online when refills remain. The payment options are not as consumer friendly as others. The rx online history is inaccurate and site is not user friendly. Customer service is not knowledgeable and seems to have limited responsibilities as they constantly say "I have to contact our senior staff on that" with the tiniest of questions or requests. They have told me an explanation for why I received a letter in the mail that said "call to refill this prescription you already requested" (yes snail mail rather than a phone call while you are waiting on an rx) was because the medicine was out of stock and rather than call me to transfer to another pharmacy or see if I'd like to wait, they returned it to the dr.

I have been trying to get a refill on my inhaler, Advair for two weeks. I am now rationing my inhaler doses; I have five doses left. I went to Wal-Mart to refill as I had been doing for about two months. They told me that they couldn't renew as it was rejected by Caremark. I said what am I supposed to do? Wal-Mart said that if I really wanted the medicine that I would have to pay over $200. I called Caremark. They said I couldn't renew until July 6, a full week after my current inhaler would run out of doses. I called my doctor. They said, according to Caremark, that I couldn't renew until August.

I am an employee of CVS Caremark, an executive actually. I walked into a first hand view of the real CVS Caremark. After being told the malarkey of how great CVS was at pharmacy benefits and its dedication to assisting employees, I quickly realized their bottom line is money. CVS Caremark denied a commonly prescribed medication stating it required prior authorization. In their "process" (which was a thinly veiled attempt to screw me and save money) they wanted me to try alternate medications that did not work for me in the past.

First problem--sign up. Horrible website sign up. It took me over an hour to sign up on the website. I work in the IT field. I have over 25 years of background in computers, internet, and I support customers around the world. Second problem--communication. Called doctor to tell them to send the prescription to CVS/Caremark. Contacted CVS and they claimed the Dr messed up and didn't send the Rx. I called the doctor and they said that yes the script was sent. Third problem--run around. So I contacted the doctor again to get them to send another prescription to the local pharmacy. I then contacted CVS to let them that I didn't need it that month, only to be told that "oh we found it," but by this time I had already had the refill in hand from my local pharmacy.

How many problems does it take for a company to be declared an incompetent cheat? Ordered a number of prescriptions and they decided that it was too much so they cancelled the order. I then run out of meds. Then get them on the phone and they agree to ship two-day delivery... Wow only 3 weeks later does it arrive. Order confirmation shows no shipping charges but they charge $17 per order. Little bait and switch??? Or is it a LOT! Would dump them, but they have a contract with my insurance company.

I have 2 RX, fenofibrate and atorvastatin that always run short by 3 to 7 days. I have contacted them on every occasion and have no satisfaction. The only recourse is to have a short term RX or do without. My last contact with Caremark, I was accused of taking more than the prescribed dose. Prior to that Caremark claimed my doctor refused to refill the RX, a blatant lie.

I had to fill our baby's infant Prevacid and they charged me 185.00 with ins! Said it would be 230.00 without ins... This is crazy!

I submitted a prescription to CVS pharmacy on 5/12/2015 for an injectable specialty drug. CVS forwarded the prescription to the Caremark specialty pharmacy. Caremark said Accredo pharmacy has to fill it, to remark sent it to Accredo. Accredo said no Caremark has to fill it so we sent it back to them. Caremark sent it to the Pennsylvania office, then Pennsylvania office sent it to North Carolina. North Carolina has to verify benefits. My local CVS had already verified my benefits. To this date no one from either pharmacy has contacted me. Me and my physician has had to make all the phone calls to find out what was going on. It has been over a month and I still do not have the medication.

I had ordered an Androgel 3 weeks ago and it was denied. CVS/Caremark told my DR to pick another. We did. That was denied also. Then they said I needed a PA. It was sent again, denied. My pharmacist and Dr. were both told something different. Then I called and I was told something different completely. Called back for more information and told now something completely different again. They were very polite explaining to me that they had no idea what they were doing. Now we are going almost a month w/o a medication I have used for 4 years.

Reordered a drug that I have since run out of. Was told it wasn't due for shipping. Talked to several people and thought I had it straightened out. Paid to have it expedited. Was told it would be processed that day, June 5 2015. Paid for 2-day service, was told I would receive it by Tuesday. Tuesday I got your robocall asking my permission for you to ship it. Today UPS tried to deliver while I was not home. Said on attempted delivery, "shipper requires signature". How moronic are you? I am out of a daily med and you send it, late and in the least effective way possible. I will be seeking other insurance, one that doesn't use CVS Caremark.

My prescription drug coverage gives me a 90-day supply of medications per co-pay. I have been on the same asthma medicine for YEARS which includes one called Symbicort. If I don't refill my prescriptions within a 6 month period, then they claim they only have to provide me with 30 days for the same co-pay for two cycles. The problem is, I've never missed a dose. The inhalers come two or three at a time and each inhaler gives me 2 months worth of medicine. I explained that I got three inhalers last time, that it was enough to provide me with six months worth of medicine and that THAT was the reason for the lapse, and they still refused to provide me with the 90 day supply they are required to supply. They claim it is akin to a "do over" and I have to go through the introductory period again.

They never once sent a bill. Tried to tell me that I "should have known" I would owe them money... and then sent my bill to collections. WORST SERVICE.EVER.

CVS Pharmacy has repeatedly disappointed me. Today was no different. My doctor doubled the amount of a certain prescription I am taking. His office emailed the new dosage prescription to the local CVS pharmacy and CVS Caremark mail order. I had to get a small amount immediately at the local CVS because I was running out and the CVS Caremark mail order pharmacy wouldn't be able to mail my new prescription in time. Long story short, CVS never sent an override to my insurance company noting the new dosage, so my insurance company denied it as they did not know my dosage had been doubled. It is the responsibility of CVS to give the insurance company this information. They did not. So after spending an hour on the phone with my insurance company, (who contacted CVS Caremark and the local CVS pharmacy), everything was finally straightened out. At least I thought it was.

My doctor-prescribed pharmaceutical is the same price WHETHER OR NOT I pay with CVS Caremark. If I use Caremark, they require you to buy three months worth at $80 each, so I purchased it out of pocket instead. A week later, three bottles mysteriously show up in the mail, which I didn't order. CVS Caremark says they can't be returned and denies that they were auto-shipped to me. There is also a supposed deductible which should have long been met by now yet I have to cough up $250 for the drugs I didn't order.

After being told by CVS/Caremark that I had no choice but to use their mail order prescription service, I had my doctor send RX's for my insulin and my Victoza to them...As I am diabetic, these medications are crucial for daily use. They waited until I was out of my insulin for over a week before dispensing it, then over two weeks out of Victoza before they sent it... by the time I got those meds, my blood sugars were out of control. I now have RX's in for needles and Lipitor, they received the RX on May 28th, and on their website it has said for the last 3 days that they are dispensing them... however, nothing about them being sent. When they deliver the medications, they are left out on my front step, I have no way of knowing when they will arrive, so they could be stolen... so frustrating. I try hard to find the positive in every situation, but they have the worst customer service.

During February 2015, we decided to take advantage of what was described to us by a CVS/Caremark customer service representative as an offer whereas we pay only one co-pay for all of our diabetic supplies purchased at that time, instead of paying each items co-pay. We ordered our supplies through our regular pharmacy, NOT CVS, and were advised they could not run the offer through. We contacted CVS and were advised it must be the pharmacy not running the prescription correctly and have them do it again. After several such tries, we were advised the pharmacy could not run the prescriptions as CVS had instructed. We advised to hold the order and we would recontact CVS for further instructions. After several hours of being on hold, dead end transfers, dropped transfers, we did manage to speak to a representative who stated it may be a systems issue on CVS side.

They were unable to have my mother's order delivered due to a PO problem although all our information was correct, but their handling of this was horrific. I got very stressed dealing with such incompetent, lazy people who don't want to do their jobs properly. CUSTOMER SERVICE was of no help and will raise your blood pressure. We needed them to override their NON-received Rx's and release it to the local pharmacy to have meds to cover from the last Rx fill and they gave us nothing but a runaround. They confirmed what BCBS had on file several times as if we gave them the wrong address and the same answer they got the first time was as is the next several times. They wanted me to research why the PO did not ship to a good address and be the intercessor between them and the local pharmacist.

I have several prescriptions with CVS/Caremark. Three on them are filled as soon as I order them. Two others have been a problem from the start. The CVS/Caremark put those on automatic refill. I notice that on 4/25/15 that they would run out by 5/15/15. I contacted CVS/Caremark and sent a message that I needed a refill. I received a reply on 5/1/15 that CVS/Caremark needed to renew the prescription and it would be delivered within 17 days. I expected to see something, a e-mail or a phone call. Nothing happened and got a one month supply elsewhere. Asking the doctor's people, they said they had no knowledge of a call from CVS/Caremark.

Every day on the phone with a promise of having delivered the next day. This is the 9th day now I am told it will be 5-6 days. Do not trust local cvs nor Caremark with life meds.

I work for an international organization and CVS/Caremark is in charge of the reimbursements for medications for our health insurance. I have my mother under my insurance, but she lives abroad. To submit claims when you buy medication abroad you need to do it in paper by mail because there is way to do it by email or online. I have submitted 3 claims so far in the last 3 months and I have get not payment yet. They keep on requesting more information by mail. I have called and provided the info by phone, but then a new letter arrive. The last one expresses that the company cannot make the conversion from the currency where the medications were bought to dollars and that I need to send a new letter with that information!!! Unbelievable.

Wife sent medicine that company flagged "don't send her". They sent and she got allergenic reaction. Burn in mouth, etc. Company sent letter and 1500-5000 dollars and release form. We returned money unsigned.

It is very difficult to get through their website. I am trying to order RXs for my mother. Even after I order her RXs they don't send them on time. She has been out of her omeprazole for weeks. I've had to buy OTC. Even when we order meds we have to call them back to send medication. What is up with this?

Caremark refuses to pay for the only medication that works for my allergies. They are telling me I have to use the cheaper alternatives. I called them and explained that this is the only one that has worked. I have a cabinet full of the other ones they stated I need to try and also said I could have my Dr submit a form explaining that. My dr did that and they still refused. Without this med I get sinus infections. This is the worst prescription company we have ever had. We never had an issue with Express Scripts but our school district chose Caremark this year. I am really upset about this situation.

My child has 2 insurance plans through mine & my husband's large employers. Both have CVS Caremark prescription insurance. My newborn needs a prescription to keep his airways from being inflamed due to an airway defect. He has been hospitalized 4 weeks in 3 months. However, CVS thinks they are God & tell me he needs to try other medication first. They take 15+ minutes just to answer the phone, hang up on you & then deny your claim even though several doctors have called to do a pre-authorization for this medicine.

Caremark has denied prescriptions I thought were part of my policy. They have tried to restrict dosages - I have spent countless hours on the phone trying to refill prescriptions. They have put my last year's policy info together with this year's info and have refused to delete access to last year's policy (this would help me in my confusion on navigating my account[s]?).

I have read so many of these reviews and seeing that the same things are happening to many consumers in many states. I have had multiple bad experiences with CVS and Caremark. My company uses Caremark/CVS for our prescriptions and have for several years. I have problems getting my medicines mailed out and then was told my prescription expired. They were not the least bit concerned that they had the prescription well before it expired, but could not fill it because THEY were out of the drug. Then I had to pay to go back to the Doctor and get another one.

I stopped needing a particular medication that was costing me $65 every three months, so when it was sent on auto-refill I went to my health portal and cancelled auto-refill NINE MONTHS AGO. The medication was not sent until yesterday when I received a three month supply in the mail. I called Customer Care and was told that I only cancelled auto-refill and NOT auto-renewal, and therefore the prescription was renewed automatically. Although very frustrated and out $65 for medication I do not want or need, I realized I was going nowhere with the rep and asked that the auto renewal be cancelled as well.

CVS Caremark has the worst customer service I have ever experienced. My Dr sent in refills for meds to different pharmacy and to Caremark by mistake. I contacted them to cancel the order and to say it was already being filled somewhere else. I was informed that order could not be canceled and there was nothing they could do to help. When I stated I would refuse the order by mail they said I would still be charged and meds are nonrefundable. I gave no authorization on line for these meds to be filled.

CVS Caremark is associated with the Blue Cross Blue Shield Federal program. CVS oversees the prescription drug program for Blue Cross Federal, CVS overees it, AND CVS runs a pharmacy? That is a giant conflict of interests. CVS has routinely lied to me saying things like, "Blue Cross requires you to use CVS services to get your prescriptions." CVS also has customer "service" operators who are either incompetent, rude, or just hang up on you. CVS products are substandard. My daughter takes medications by injection, and the needles and syringes are inferior to what she used to get from the local pharmacy. I am seriously considering dropping Blue Cross when the next open season comes, ONLY because of the rude, liars at CVS.

Can't get a prescription refill through this company without going through the same song and dance, jumping through the same hoops every single time - "Sorry we can't find your prescription in the system", one time it was "we can't even find you in the system". My husband was on and off hold for over a half hour this morning and every time he calls for a refill. You can't just enter in the RX number and get the refill like at a normal pharmacy. Then they want you to go over all the information again, credit card number, etc. as if it were the first time you ever ordered through them, that is if they in fact find you in the system. This is the most grossly incompetent organization we have EVER had the displeasure of working with. They outright lied to me last summer about my medication, sent me the wrong one, the one I told them NOT to send, and they wouldn't correct it without charging me.

The website for Caremark said my Novolin R insulin was being auto refilled now last week. After not receiving it within several days (insulin is supposed to be overnighted) I called this past Monday and was told they had no record of it being filled and had no explanation as to why and why the website said it was being refilled. I was told it would be filled and I would receive it by Thursday of this week. I still haven't received it as of Friday (today). This morning (also Friday) I received a call from Caremark asking to verify my address. I verified it and asked why they needed this as I have been with them for some time and have always had the same address and no one has ever asked this before. They had no explanation.

I have a brain tumor and I take chemotherapy monthly. Apparently caremark is one of the few providers of the drug I need. Usually every month caremark contacts me and after some back and forth they mail the chemo pills. Not the easiest renewal process but whatever. This month I notice it's getting very close to my chemo date and I haven't heard from caremark. I call in, get transferred twice and finally get to talk with someone. Turns out I had a balance of $50 and they froze my account, no notice or anything. CAREMARK IS WITHHOLDING CANCER MEDICATIONS FOR $50. This is shameful. I of course paid the bill but we'll see if my meds are there for me when I get home. In short, don't put any trust in this company, you will have to do the work to make sure that they are doing what they are supposed to be doing. I'm looking for a new provider but won't get my hopes up.

Fall 2014 I received a Euflexxa injection in my doctor's office. I set up an account with the Specialty pharmacy and gave them my credit card. I never heard anything from CVS Caremark after that. On May 1 I received a bill from a collections agency stating that there was an unpaid bill with CVS Caremark for $414.00. I called the Specialty Pharmacy who stated "they never billed my credit card and had sent billings to me six times." Out of six bills, how could AT LEAST one not been received at my billing address? I still have yet to receive the original bill.

CVS Caremark is the worst company to deal with. They deny medications my doctor writes and have to fight for it. WHO are they to play doctor and put people's health in danger..... Their mail order is the worst. Mailing drugs without permission from the patient. When talking to them all I get is run around and LIES... The companies need to know how they treat people before giving it to their employees...

Caremark has continued to charge and fill RX's I have asked them to cancel for several months now. I have spoken to them multiple times and they keep assuring me that it will not happen again, but somehow my RX's try to refill. And YES Caremark I have removed them from auto renew and auto refill and so have you multiple times.

I'm a bad diabetic and take insulin. I tired to refill my Humalog on Saturday and the drug store called and informed me that CVS Caremark will not cover it anymore. So I call CVS Caremark and got the most rotten guy on the phone. He stated that I need a pre auth on this med. I stated to him that I never got any letter stating this in the mail. He told me that they do not sent letters out. I asked him then how would I know that I would need a pre auth. He was mumbling on the phone with no answer. All he said that they can not override this and I would have to wait until my doctors office opens on Tuesday.

First, after 4 months, CVS dropped me from my Medicare Part D which I have through CALPERS. The nightmare started when I got a letter from CVS saying I would be dropped for not paying IRMA. However, I had paid IRMA in full as billed by the Social Security Administration. I have to pay IRMA by check through my bill pay as I have a very high income but a tiny social security benefit; there is not enough left in my benefit to cover IRMA after the Medicare tax is taken out, so I pay out of pocket.

CVS do not care, mailed us 90 day medication without our knowledge. We had already filled that prescription from Shoppers. These tablets did not help with migraine. We were surprised to receive 90 day supply of 30 tablets from CVS Do Not Care. We never had any agreement with CVS. We had never got any mail prescriptions before from CVS Do Not Care. We call them 3 times but they are not accepting these back. They say they tried to call us. If they are mailing medication they should mail a letter before that informing us this would be shipped since they were unable to talk to us over the phone. All they care is $69.32 from us. Our insurance already paid them more than $100 for this prescription. All of their company polices are to make money in the name of customer privacy.

I'm a relatively new customer of CVS Caremark's mail-order program, and after seeing all the negative reviews was a little worried about the quality of service I would receive. But I'd like to report that after three months as a customer everything has gone about as well as it could. All my prescriptions were successfully transferred over from the previous mail-order supplier, and my new meds received from CVS in a timely manner with status updates all along the way. When it came time to renew I received an e-mail and everything proceeded as smoothly as the first time. I should probably mention that my three prescriptions are all for relatively common meds, so I haven't pushed the envelope at all.

Every time I go to pick up a refill it is not ready even if they called and told me it was, they don't care! I have waited for an hour. Hate this place, worst possible service if you can even call it service.

After much waiting on hold and challenging the various staff (four different people I had to speak to) at Caremark, they agreed to give me brand name Synthroid at generic prices. In the past, they filled the Synthroid once with a generic and I called and requested it to be brand name always and they agreed and only charged generic prices. This is because my doctor says the generics are NOT good equivalents, and apparently there is substantial research to back this up.

I have been dealing with this company ever since my medicine went mail order a year ago, never had a problem until now. Their Customer Service SUCKS!!!! They give you different answers every time you have to call back about something, then never take your side, and then yell at you! When you’re just relaying the message that a different representative gave you! I’ve spent several hours daily going back and forth with this company, Just to get yelled at for being right!! No appreciation for their customers! No customer support! Not friendly at all!!!

My employer just switched insurance to CVS Caremark pharmacy. We are now required to use their crappy mail order pharmacy. They decided not to fill one of my meds because of a potential interaction despite the fact that my meds haven't changed for 15 years and I have never had a problem. My doctor is smart enough to know what to prescribe and they are barely capable of speaking English...much less handling my medical care. It has been almost a month, still no meds, and apparently they could care less. My next step is to report them to the State bureau of licensing & regulation. As an RN I can't arbitrarily withhold a patient's medication so what makes them think they have that right? Jerks!!!

Two and a half weeks ago I submitted my family's prescriptions for refill, verified and authorized the payment. Had the doctor fax all necessary authorizations the following day. 3 days later I received 1 out of 6 prescriptions. 9 days after that I called to see where my family's medication was only to be told it was on hold because it was over $200.00. I explained I was already told and agreed to the pricing. They said their multitude of sorry's and said they would overnight it.

I have had several issues with CVS Caremark. The customer service is horrible. They are rude and will not let you get a word in. The last lady I spoke with today was yelling at me on the phone. I wished the company recorded these conversations, it is shocking. On a separate note, a few weeks ago I was running out of my prescription for my hypertension. As usual I used their automated system to enter in my prescription number for refill. A few weeks later I received an antibiotic in the mail. At this point I was almost out of my blood pressure medication.

I contacted CVS regarding the price for a generic prescription of Levaquin. I was told that without insurance the price would be $655.00 for generic and the brand name a significant amount more. Of note, that same prescription was $84.53 at a local K-Mart and a comparable price at Target in Valparaiso, Indiana. There is NO justification for a commonly prescribed antibiotic to cost that much in this or any other universe. The clerk made no offer to explain the difference in pricing nor an apology for the exorbitant cost of same. How is it possible/why are they allowed to charge such ridiculous prices? What makes their prescriptions any more valuable to the everyday consumer? I will not, nor will any member of my family, buy so much as a piece of gum from CVS as a result of their unfair/likely illegal price gouging practices. SHAME ON YOU CVS.

It's pretty clear that CVS Caremark is making medical decisions about your care as a Pharmacy service. But for the Mail-Order service, phone center staff, account supervisors, and poorly managed quality control are resulting in bad medical management which increases risks with your health. Please write ghost letters for your Physician to sign and send them to the American Medical Association and to a local newspaper for editorial. American medical care is worsening not because of government funding programs but because of very very poor administrative and business processes involved with medical care that is out of the hand of your physician and most everyone else.

Caremark will not approve my refill. I have to go back to my doctor, make another appointment and get a NEW prescription; existing prescriptions are NOT transferable. Caremark said Walgreens should have informed me of this. When Walgreens enters the prescription into their system, Caremark returns a message that reads "medication not covered; customer must use mail order." I called Caremark and after hearing about my options, asked for a manager. The manager said it will take 5 days to escalate to see if they can obtain a 'one-time' allowance. I don't have the $$ to pay out of pocket.

I ordered Synvisc through them over 6 months ago. It took 2 months to get it processed. It is time to renew the prescription and I thought that since this was a renewal, the process would be smooth. Was I ever wrong. I spent 45 minutes with a rep, giving all my information and was told I would be contacted. Two weeks later, I called to check on the status and was told the order was never entered. I'm finding another way to go because I refuse to go through that crap again.

I received a 120 day prescription from my Doctor and had 30 days filled at Walgreens for 1st 3 months. Had to have it moved to CVS. After the 90 days were gone my Dr would only write 30 day until I had an appointment. CVS would not fill a 30 day script. Their over counter cost is twice Walgreens'.

Google generic vs. Brand name. Generic drugs do not need to be even chemically exact to brand. CVS, especially their highly self-touted "Specialty Pharmacy" (LOL) under all the plans being sold to the government and large companies, pushes cheap generics first, will sell brand at the agreed-upon policy price IF generic is not available, but demanding Brand when generic is available gives CVS Caremark "permission" to charge an unspecified random penalty. But, the penalty definition is not discussed in any of the company's pre-signup documentation.

Called in a refill for my Lantus insulin on Saturday 3/21/15, was told it would ship Monday. No call on Monday, called CVS Caremark for a status update. I was told that I hadn't paid for the prescription and it was on hold. I assured the rep it was paid for b/c I had supplied my credit card on Saturday. The rep finally put me on hold, came back about 3 minutes later and said "yup it was paid for, it was just hiding from me", and I was assured the insulin would be shipped Monday for a Tuesday delivery.

I have never had so MUCH TROUBLE GETTING MY MEDS than I have for the last year at CVS in SLS, UT. Every time it's a joke, not a funny one either. I feel like Caremark is cutting out what my doctor feels will be best for me and that I should just sit back and let them decide what I can and cannot take and if the amount of meds is to their liking, not the doctor's. I'M DONE. I DON'T WANT TO DO THIS ANYMORE. I DON'T WANT TO DEAL WITH THEM BUT UNLESS I ALL OF THE SUDDEN GET BETTER OR COME IN TO ENDLESS MONEY... I DON'T SEE THIS HAPPENING ANY TIME SOON. I am tired of crying every month over this.

Have been taking methotrexate (a chemotherapy drug) for rheumatoid arthritis for years. I go to local pharmacy to pick up drug and I am told they will no longer supply to me. That I have to go thru their specialty division to get this. I contact the specialty division. This has been over 2 weeks. I still do not have my drugs. No one returns your calls. They ALL lie to you and give you different excuses as to why you do not have the meds. They changed the name of the drug to make it a specialty drug.

Sent in a prescription at the beginning of February. Got a message that it shipped on February 11th. Started calling the second week of March and each time was told a different story. Representatives and supervisors were rude. Blamed it 100% on the post office. Lectured me that the medication was a controlled substance yet they had no way to track it. Was told I'd get a refund for Copay they took out of my account in February on March 19th yet surprise on March 24th there was "no record" of that request. Requested it for second time on the 24th. Absolutely horrific customer service!

If this has happened to you, please respond to this review (look for the button at the bottom of the review). Surely I can't be alone and I'm trying to gather others. I have been trying to get my medical records from CVS Caremark. They are completely violating HIPAA and California state law. They have refused to provide me with a copy. CA law says they needed to get them to me within 15 days, that has come and gone. After I sent my request, I called repeatedly and three separate reps told me that the records were in the mail.

I won't do business with either CVS or Walgreens due to them being involved in illegal drug diverting - caught & fined. They need to remove the pharmacies if they can't fill prescriptions! 1st they refuse pain medication & I was wondering when it would extend to all medications & here it is. CVS - "Health is everything", they advertise - unless you happen to get ill, then just go away and die. And they think removing cigarettes just made them peachy squeaky clean? What a joke. I feel so bad for the people whose stories I've read here. Seems they're picking on the elderly & non-wealthy the most. Thanks, DEA, FDA, NIH, WHO, anyone who is turning a blind eye.

CVS denied my doctor's script for these test strips despite having approved the multi thousand dollar Omni pump that uses them. I am appealing now but should that fail, does anyone have their corporate HQ floor plan, or maybe just the parking garage? Gotta love the M in HMO.

I am a retired Letter Carrier. I carried mail for 28 years in Southwest Florida. My National Association of Letter Carriers, Health Benefit Plan mandates the use of CVS Caremark pharmacy. I am currently in the Denver area where there is the one and only CVS Caremark CarePlus pharmacy in all of Colorado. They have provided exemplary service for all my many medications. They however do not carry 'Medical Equipment', which the disposable needles necessary for my Diabetes management comes under. Medicare covers their portion, but CVS, every three months when I submit a refill request, automatically blocks their payment saying it is mandated that I use their 'mail service' for this prescription.

We had used Benecard mail order for 2 years. Our new insurance gave us CVS/Caremark. This company is a joke. The first group of prescriptions that were sent in took almost 2 weeks to get back even after paying for updated shipping. We received no phone call about the "problem" they were having and after calling every single day up to 3 or 4 times a day, emailing 2 or 3 times a day every day and even writing letters, they still didn't worry about filling the prescriptions in a timely fashion. We overnighted the prescriptions and they were marked received at 10 am the following the day. Caremark did nothing with them until the next day.

In early February I received an automated voice message that my 3-month supply of hormone replacement therapy (HRT) was being mailed out. A week and a half later, I was getting ready to contact CVS Caremark since I hadn't received it, when I got another automated VM that my Rx was not going to be released until March 31 because it was too early. My last RX was dated Nov. 15, so my next shipment should have arrived by 2/15. I called and pressed "0" until I talked to a real person who said it would be released and sent. I asked her why it was held up and she said it was a glitch in the system. I did not receive the Rx and am calling my doctor to inform her that I have had to go off HRT without tapering the dose due to CVS's "glitch". I refuse to use this service again and will gladly spread the word to all of my many friends and family.

I was moved to this company without any prior notice - that is another mess in itself - since I wasn't notified of the change, when I did find out they were my pharmacy I was already past due on my meds. I placed all my meds with them for an order. They only sent me part of my order as they told me their policy was they NEVER ship out an order with a co-pay of over $50 without a prepayment and argued with me over the others. Took me over a month to finally get my meds. THEN the biggy - they sent me a prescription that I told them “DO NOT FILL” I was waiting for the generic. Well they sent to me out of the blue this prescription with totaled over $400 and I never ordered it nor did I want it. They were supposed to ship me the generic.

Still waiting for "prior approval". They have never received the 3 faxes that my doctor has sent over and over. I'm not real sure why a doctor has to provide proof to why their patients need to be a medication but Caremark requires it for everything and then once they get it, they "lose" the fax and refuse to cover your prescription. I am now forced to pay out of pocket. I won't be continuing with this company any longer than I have to!

I started as a new customer. After registering and ordering 5 different meds initially, I received an email from CVS Caremark saying my prescription, 1 med, was ready for shipment. I called to ask about my other 4 meds. They said they sent my Dr 5 requests. I called my Dr's office and they checked their computer's emails and faxes and they said CVS Caremark only sent a request for only the 1 med. We got that straightened out and today I received from CVS Caremark the WRONG medicine... I had Express Scripts before and never had a problem.

I am forced by 3M (employer thru which I have medical insurance coverage) to use CVS Caremark as my prescription drug provider. Over the last several years, CVS Caremark has exerted more and more pressure on my physicians and me as to what medications my physicians can prescribe. In 2014, CVS Caremark began attempting to dictate not only the medication prescribed, but now they are attempting to assume authority over which physicians I can see, which medications they can prescribe, and not only which drug stores I use, but the actual number of drug stores where I can get a prescription filled.

After 2 weeks of phone calls and multiple forms being sent to my doctors, I am still being charged a $400 penalty for a medication that has been previously covered. Caremark states it's the "new plan." I have been on the same medication for heart arrhythmia for 17 years and insured with no problem by various companies including Caremark. Now suddenly they say I must try a new drug or be penalized the $400. Additionally it should be noted that Caremark requires their customers to fill prescriptions at CVS or not be covered at all. They allow one fill at other retailers, then refuse coverage. As CVS is more expensive than most other pharmacies, they are pocketing the difference. Avoid having to use this company at all costs. It is certainly a last resort insurance company. Don't expect coverage from them after you pay your premiums.

I have a question about why they won't refill a prescription. Finally got to talk to someone after 30 min & they keep putting me on hold. Must be taking their break. I have now been on hold 45 min for them to tell me the pharmacy has to call them.

Every 3 months, during refill time, I have problems with Caremark. They hold my HIV meds random, compromising my health, by making me go without HIV meds for days. I just got out of the ER; because I had no refills, took my script to the local CVS and was denied! We talking HIV meds! I don't have any. They slick though, they are not denying me, they just increased my co-pay from 25 dollars to over $700 dollars, as a penalty for going to a local CVS. Basically I needed an emergency 30-day supply.

I am a kidney transplant patient who has been trying to get his meds since January 15th (today is March 7th, 2015). I have been lied to by the mail order customers service people (**) who promised me my meds 4 times and they sent me the wrong meds. One lady promised me that I would have them in time and I did not get them in time. Because we got into a pissing contest due to their lies I believe she screwed up my order on purpose. Another person name ** flat out told me that he would not help me get my meds and hung up on me. I have Caremark through Blue Cross as a federal employee. I am filing complaints against through the Virginia Insurance Bureau, OMP, and the Federal Trade Commission. They should be closed down and put out of business. They are putting people lives at risk as they have put me health at risk. I have sought out an attorney to sue them for the stress and damage they have cause my health.

Switched to this RX company with New Year. Caremark refuses to fill my maintenance prescriptions and gives me the runaround on the phone. My meds have yet to ship 3 weeks later... I am out. Have been put on hold and given new RX numbers. WHY? The same lies I have read here. Wanting the RX to be wrote for a generic drug. They will do anything if they can frustrate a few people into not ordering their medicines. They have tried to change my meds and tell my doctor what I need to take (which is cheaper). Also, they do not have a form for a formal complaint just a P.O. box that you write a letter to... Sounds bogus to me. I had this company a few years ago and it was the same hassle. Where to complain?

HORRIBLE customer service. Very unintelligent! Even the supervisors are clueless as to how to fix a problem. Very rude! They don't make it clear what they cover. I'm appalled by how I've been treated by this company!

Script was sent from Dr's office. Waited a week, no meds. Called and was told there was a problem with payment which we have fixed 4 times already due to our debit card being compromised. They had new card all along. No call, no letter, no text, no email. I'm off ** abruptly for 2 weeks now and having serious side effects, mainly panic attacks and can literally feel the chemical change in my brain. Now they claim it was sent, after I called 10 days ago and still nothing. They're blaming post office and yes they already charged my debit card 10 days ago.

There are over 300 bad ratings for Caremark on this website. Is anybody listening to these complaints? I won't even go into my complaint as it's just a repeat of what is already being said. My health insurance is Highmark and I pay a higher monthly cost so I can get the mail order prescriptions. I am going through a nightmare right now and it's only February. Wish I would have read these complaints before I signed onto to the higher cost. Nobody is listening to your complaints so why even write them. I will go to the cheaper insurance plan next year.

Check out the BBB report for CVS Caremark. I've been dealing with them for 3 days now. They will not cover my generic prescription even though I have proof of not being able to use their suggested drugs. I now have to pay for all of my denied prescriptions which are mostly critical to my health. I don't know why MedicareBlue rx is using this CVS Caremark corp. They have been sued for millions of dollars for fraud. Check it out for yourself online. Minnesotans should prevent CVS Caremark from ever doing business with Minnesotans again. I don't know how I'm going to afford my prescriptions and am fearful for the future with Caremark. Someone, help!

I ordered medicine for my son and daughter on the same day. My son's meds came in the mail my daughter's did not. When I called to find out what happened they said it was delivered the same day as my son's. I said we did not get it. If I wanted the meds for my daughter I would have to pay full price since (according to their records I had it). They would not send it again or check with their delivery service to find out what happened. I will no longer do mail service with them. They should guarantee meds since the health of the patient depends on them!

Endless phone calls, hours, no joke hours to get anything filled. I think it is their goal to make it next to impossible to get any prescription filled so you just give up and go to a real pharmacy and pay out of pocket.

Got switched to Caremark by Medicare Part D provider. They keep giving automated calls, where after lots of voice recognition (or non-recognition) negotiating, the robot tells you to call them. After more endless voice recognition negotiations, you might get to a live operator who doesn't know why their system called you. Sometimes you get transferred to a busy signal, then they hang up on you before you get to a person. I don't know if I will get the required medication.

Let me just say that it has been very trying and difficult for my doctor and I to find a drug that works for me well. I have been on ** for YEARS now. Unfortunately, in 2011 to 2012, I have to take a lesser paying job, so I stopped taking ** because it was expensive and not covered by my insurance. I returned to the Dr in 2013 to start again and he placed me on the generic form of **. Let me just say, it never worked. In fact, in 2014, I overdosed on the generic because I was fed up with it and felt so depressed.

I have been trying to get my Zolplidem filled for 2 weeks now. When my doctor called it in he told them 90 pills for 90 days. They waited 2 days before they informed me they would only fill 45 for 75 days. They said they needed "prior approval" from my doc that 90 in 90 was a "medical necessity." My doctor calls them and says yes it is. Done deal right? Oh no by this time I only have a few pills left and I ask CareLESS mark if I can get it express mail one day and they say yes but it will take 5 days.

January 2015 our schools changed over to ANTHEM and CVS CAREMARK prescription coverage... Joke! Coverage was they tell me and my doctor what medicine I need for my gerds/acid reflux/Esophagitis. Generic medicine was required by CVS first, so I tried it. Didn't work I had to take OTC medicine also 2 more times a day to do the same work as Nexium. I told them and my doctor the results of this FAILED attempt. My doctor re-ordered the Nexium, and CVS 'authorized' it. I went to pick it up.... Last year I could get a 90 script for $34. This year with CVS Caremark 30 days for $239.77. Tell me who is getting a kick back for the generic crap and why one company can charge so much for the same thing???

Our HMO switched mail order firms this year to CVS Caremark. We had nothing but outstanding service from the previous company, ExpressScripts but Caremark, no so. We're on our second order and our second problem. The first issue, my wife's doctor sent in 3 prescriptions (Practically nothing was imported from the previous vendor despite them saying it would take a month to show up). Of the 3 submitted, one said there was issues and that they were contacting the provider.

I have been with Amber Pharmacy for two years which specializes in anti-rejection meds and have not had the first problem. As of this year, my husband's employer is forcing me to change pharmacy to Caremark specialty. I called last month because they said I could continue to use my current pharmacy and then they turned around and said I need the dr to call which he did. And then after days of calls and various answers they did the override and I rec'd my meds from Amber. Guess what happened this month -- yes, the same merry-go-round -- depends on who you talk to as to what answer you get!!

NEW YEAR - NEW SCAMS. Just as last year and knowing how our insurance works. Went to Walgreens to fill a 30 day supply. A 90 day supply would have to be filled at CVS Caremark. They run a claim on our new co pay and instead of the new ten dollars. It comes in at 71.54. I must a called quite a few times and was getting nowhere. They decided to charge whatever they wanted.

My health plan switched to CVS/Caremark on 1/1/2015. My MD e-FAXed three HIV medications to them on 1/5/2015. 29 days later I still don't have the medications. They basically lie - we are waiting for verification from your MD (my MD has e-FAXed the same Rx's SEVEN times). We need to verify your insurance (done). We mailed the drugs yesterday (no, this is a lie). I am going to run out of meds tomorrow and continue to get nothing by lies from CVS. You can never talk with the same person twice and the wait time to speak with a supervisor is typically 30 minutes.

Here is something I know: they do on a daily basis - it happened to me and I am on a fixed income and retired. My dr's office e -rx'd (Sent in over the Computer) a prescription that I do not take. CVS Caremark filled it, charged me 105.00 on my debit card and sent me the medication. You can send it back but you still have to pay for it.

After several phone calls to CVS I finally received my anti-inflammatory medication. But when I opened the package there was only one month supply which costs me $100 out of pocket. Before I ordered this prescription I looked up the out of pocket cost and it was $100 for three months. I called customer service and talked to a very nice person who actually wanted to help with my problem.

My son had a liver transplant and has gotten his anti rejection medications at a local pharmacy for over 10 years without an issue. Now, we are required to use Caremark. It has taken over two weeks to get the RX transferred and hopefully now it has been. Each time I called I got a different answer or excuse as to why nothing was done. This pharmacy does not care at all about its patients. Why should they - the patient has no choice but to use them, so they can be as awful as they want.

I tried to fill a new prescription for my son. Placed order for three-month supply online. Could not track as new script and he is a minor (poor website design). Subsequently called customer service 4 times over two weeks. Every time they said they needed approval to charge medicine. Sometimes they said "oh yes it was paid". Every time they said they would send. Never sent. Yesterday they said the same and then said they would overnight it. Today it did not arrive. Pharmacy customer service said it was paid for. Supervisor then said not paid for. Said it needed approval because of the cost. Said she would process it and send it. She said overnight means after it is processed so she doesn't know exactly when it will go out. I do not expect to get it. The medicine my son takes is not typically carried in pharmacies.

It has been 2 weeks that I was denied a prescription by CVS. The reason pharmacist told me it was denied because I was under the age of 2. Really? So I called the rep at CVS Caremark. They need a pre-authorization from the doctor. They will send a fax, but the doctor never gets one. I have called and spoken to a CVS rep 2x, the doctor has called 2x. Nothing. The customer service rep for Caremark can't tell me the # they are faxing it to, nor the time it was faxed. It goes to another department. I have a very painful itch in my groin that has gotten so bad that I bleed. It would be nice to have gone to the doctor, had my script filled. Maybe started the road to recovery, I don't believe they have any intention of paying for my prescriptions and there is nothing I can do. This totally sucks! I either pay my rent or pay for the medicine. Why do I pay for insurance when I cannot even get a prescription filled? I know what's wrong but I can't fix it!

My daughter’s new insurance requires her to use CVS pharmacy. She had a kidney transplant and we had her prescriptions transferred from Walgreens who we have used for her MEDS for 2 years with no issues. And 3 days after being told they could fill them, we get a call saying no we had to use a Specialty pharmacy, nothing else. So we call the pharmacy. They told us, “Don't worry we will handle it. Where do you want them sent? Here or your home?” We said to the pharmacy. “Okay they will be here in a few days. We will call you 1 week later.”

My wife employer decided to go with CVS/caremark instead of staying with Medco for prescriptions. I been using a pain patch for 5 years due to multiple disc problems in my back. They refused to pay for the refill, and stated it would have to have prior approval. Dr emailed all info and they stated it would be at least 72 hours before they made a decision, unless Dr call in. He did and was on hold for over 30 minutes, and had to hang up to see patients. They then sent a email for more info and they also will only paid for 12 of my nausea pills a month instead of 30.

My first experience with the new form of Caremark leaves me less impressed than the past. Prescription orders took a week to process and then an additional 24 hours to ship. Expedited service was requested yet the order was shipped the slowest method available, adding an additional four days. I am unimpressed and will jump at the chance to switch services.

I only get paid once a month and my son is unemployed at the present time and cannot pay for my medications until next week. I spoke with Sierra at customer care, who said Caremark has to have a funding source before they can be filled.

Am HIV+. Called well in advance with an insurance change for a refill. Initial rep was rude. Called back to ensure proper refill. Now, order is delayed on delivery date for a signature. (First time in two years). Congrats CVS, you may have just signed my death certificate!

My dr. sent Rxs for medications that Caremark has filled for years, they received it on 12/27/14. When I called to inquire about them I was told that they were put in my Medicare account and that they would have to switch it over to my W.C. So I thought that all was taken care of - wrong. After calling again I was told something different. To make a very long story short, after calling 10 more times over the course of the next two weeks, all with them assuring me that my medications were on the way, each time I was told something different. They did at one point manage to send one of the medications. These are medications that I cannot just stop taking and they are very expensive.