GeniusRx

I ordered as usual in January for my remaining 3 month supply of medications. I was offered "free" shipping and told it would process and arrive no later than Feb. 9th. I contacted Genius on the 13th, 17th and again on the 21st of Feb. - still no meds. I wrote 2 emails to rxhelp@geniusrx.com that were "undeliverable" (according to Microsoft) although my payment was processed. Also the tracking number showed the meds were never delivered to the USPS. So they have my money, I have nothing, and I will never do business with them again.

I needed to save money on my brand-name prescription, so I tried GeniusRX. DO NOT DO IT! Your health is not worth saving a few dollars. I will try to get a refund and once again have my doctor transfer my prescription to my local pharmacy.

Farce. These folks are purposely taking money from consumers, then not delivering medications. I've been doing this dance with emails and phone calls for three weeks now. I suggest they may be defrauding customers.

My doctor has sent my medications twice to them. I have sent many emails and have been told “oh you have to pay this invoice”. Which was in spam I never saw. Since this I have been ignored. Maybe they will see this.

Waited over two weeks for heart meds that were damaged in shipping and we got an empty package with rips and holes in it from being mishandled. Then was on the phone with uneducated idiots for 45 minutes that had ZERO clue to the fact that people that take meds. Need them to reach them in a few days not weeks. The supervisor I dealt with was a high school dropout at best and spoke broken English as well did the uneducated operator I started with. Who suggested I have the postal service in 14 states look in their warehouses for my lost heart meds. Yes folks this is the caliber of people this company hires to dispense meds. Your personal info in hands of overseas operators. BEWARE.

Today I fired this company. I’ve been ordering 90 day supplies of multiple meds from them for many years. Long before they changed their name, back when they gave outstanding friendly customer service, back when the meds were delivered nicely packaged. Fast forward to now, multiple times on hold for 15-30minutes, multiple requests for call backs yet they never do, and now no auto refills?!?! If they have even chance of surviving, they need to massively reengineer their company immediately. By the way, prices at a major competitor are now significantly lower than theirs.

Like many, I cost-shopped for lowest prescription price and tried GeniusRX. Their initial price was better than others. But it took a month of back and forth before they said they received the RX copy from my MD's office. And surprise, by that time, the price had nearly doubled. I spent a lot of time checking on the hold-up and at the 2-week mark confirmed with a GeniusRX rep that the original price would be good for all refills. When the RX had been received GeniusRX changed their story to 1 refill at the initial price and that future price would depend on market conditions. Once people invest the time in getting GeniusRX to admit to getting their RX copy, it is likely they will not change to another pharmacy even if the price increases. It is likely that fact is part of GeniusRX business plan. My MD office stated they sent the RX numerous times and I have no reason to doubt them, MD office has no incentive not to send it. Disappointed, but lesson learned.

I have been using GeniusRX from over a year now. I put my latest order in over 2 weeks ago and it's still not here. It was 3 different refills that they have on file and were filled by them! No emails, no follow up, no customer service! Great prices but if you don't get your meds what good is it?

This company is the worst, my doctor sent a refill, I called, they don't know where it is, there is no tracking number, the customer service doesn't work, the chat doesn't work either, terrible experience.

I have used GeniusRx for several years, but they have really gone downhill; perhaps they have expanded too fast for their capability. A month ago, they cancelled a refill but didn't inform me about the cancellation or that I needed a new script. Now the price has increased 67%! Their customer service is now almost nonexistent: no one joins the live chat, wait time to talk to someone on the 800 number was 2 hrs last time I tried to call because I was the 53rd caller in line, and the promised callback service doesn't happen. They do reply to emails, but usually with a canned response that doesn't provide a full answer. I will be surprised if they are still in business next year.