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Wal-Mart Pharmacy Reviews
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My doctor sent in a prescription for ** 12.5. The pharmacy tell me it needs a diagnosis code. She have to contact my doctor. I told her that prescription had a diagnosis code. She lied, she called my doctor asking for lab results and prior authorization. No that is not a pharmacist business and I will never allow them to see any labs of mine. Transferred my prescription and all my grandkids.
I was so happy with the customer service I received from Becky. Thank you. It means a lot when you are treated awesome. Way to go Walmart....please acknowledge Becky in every way you can. She expedited one of my medications which was due on Wed the 24th of May. These are heart medications which I really need.
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I did a Walmart order for pick up on April 8th. On April 13th they debited my account for 107.38. Again on April 13th they debited my account for 107.38. I spent 2 days on the phone, email, and chat. Sent them all the documentation from my bank. They will not refund my money. They told me file a dispute with my bank. Now I have to take off work, go shut off my debit card, file a dispute. They are allowed to fraudulently steal from people and I have to pay the consequences.
Walmart Market Pharmacy in Northport, AL: IDK the name of the Asian pharmacist, but that's the only way I know to be specific about who. Every time I take scripts there, it's fine. But let me take a narcotic script there & you can see how she changes. She will talk loud about how this is a narcotic, IDK if we can fill or we don't have any of that, or narcotics make people drowsy.
The last time I waited 2 weeks because she never even ordered my med. Another pharmacist told me they don't order many at a time, & she won't order but so many & often denies people their medicine. Who does she think she is? She obviously has no clue of how certain medications are for daily management & should not be abruptly stopped like that. But she doesn't care. You can see the judgement in her face, & I'm not the first person to notice this. It took many years to get my medicine adjusted & she set me back again. The only reason I started trying to use this WM was location, but I will be going back to CVS I been using for 15 plus years.
I unfortunately have CVS Caremark. Considering their auto-deny policy and overpriced prescriptions, I use Wal-Mart and ask for best cash price. Their people are friendly and usually outgoing to help with any problems I have, AND they offer BEST CASH PRICE on prescriptions. This is a sure win and you will be satisfied by their service.
I have a hard time comprehending how bad the experience can be in 2023. On hold for more than 40 minutes to refill a prescription because I need to change the credit card I have on file. Not sure if I will ever connect with anyone or if it will go on forever. It cannot tell me how long the wait is estimated to be. There is an option to get a call-back. I tried it, but it put me on hold for the callback system! After a long time waiting I hung up and re-called for the original wait. What's the point of waiting to schedule a call-back, the point is not to wait! I tried logging in online to do the same things but there is no option to change payment credit card. I cannot even refill the prescription online, it says to call the phone number. There is an option while on hold to leave a voicemail by pressing 1, but it doesn't work either. Really??
Went to Walmart with a prescription for my husband after just leaving the hospital, was told they couldn't read it so they couldn't fill it. We're in Florida so we then took the same prescription to Publix supermarket where they promptly and very kindly had no issue reading the prescription and filling it. Spoke with the doctor's office and was told it's at the discretion of the pharmacist if they have an issue with a prescription for any reason. Absolutely ridiculous and just shows how little Walmart pharmacist care. You could clearly see my husband was standing there with the neck brace, bands on his arm from the hospital as well as covering from two IVs. If a pharmacist at that point cares that little then I will never be back! I am moving all of his prescriptions away from Walmart.
I was to pick up a medicine for my wife and Walmart prepared the wrong one. I have to drive more than 5 miles, and Walmart has to delay and I had to come back in the afternoon? When the medicine was supposed to be available the day before. I have to agree with one of the reviews that it is not being laid back, it is laziness pure and simple.
If I could rate this store lower than 1-star I would. The attitudes are lazy, not laid back. John, the store manager is disingenuous when engaging on serious issue with the pharmacy concerning anti-epileptic medication or holding employees accountable. Walmart pharmacy's lax attitude in medication coordination is appalling and borderline negligent. The store's attitude reflects that of the manager. Buy your shower curtain there, but leave your pharmaceutical concerns to the professionals who are NOT affiliated with Walmart. Your health is too important and their attitude towards life and death medical issues is lazy and apathetic. Save yourself!
Walmart pharmacy on Tidewater Drive in Norfolk VA. One of her pharmacist stated my prescription would be done at 5pm. She talked to me any kind of way and then spoke with other customers about me & the situation while I'm still at the counter. I said, "All you have to do is apologize and keep it going." She says, "I'm not apologizing for ** I ain't done." Plus she spoke to me across the counter the entire time.
Walmart author review by ConsumerAffairs Research Team
Walmart operates in-store and online pharmacies in most of its supercenter stores. Its pharmacies provide customers with discount brand name and generic prescriptions for consumers or their pets. Prescription refills are easy and they offer home delivery for medications, including pet medicine.
Prescription refills: Customers can refill prescriptions with Walmart’s online pharmacy by either logging into their online account or by checking out as a guest. Guest checkout involves entering a date of birth and the prescription number located on the label. Seven prescriptions can be refilled at once. Walmart also has a $4 generic prescription list available for online ordering.
Home delivery: Walmart provides online pricing, ordering and delivery on 90-day prescriptions. Consumers can call a toll-free number to place an order for delivery or log in to their online account. Delivery is free for standard five- to seven-day shipping, $8 for second-day delivery and $15 for overnight delivery. Payments must be made by credit card.
Mobile pharmacy app: Consumers can download the Walmart app to manage their prescription orders, transfer prescriptions, see the $4 prescription list and place guest refills from the app 24/7. The app is available for Apple and Android devices.
Pet medications: Customers with veterinary-prescribed medications can get them filled at Walmart in-store or online. Consumers can use the mobile app for a quick and easy way to fill pet prescriptions.
Specialty pharmacy: Walmart's specialty pharmacy consists of a team of pharmacists, nurses and insurance experts to help consumers with special treatment plans achieve their treatment goals. It helps treat numerous diseases such as cancer, anemia, HIV/AIDS and cystic fibrosis. The specialty pharmacy offers online ordering, free temperature-controlled overnight shipping and reimbursement insurance claim assistance.
Accreditation: Walmart Pharmacy is accredited by the URAC for its specialty pharmacy services and also holds accreditation by VIPPS for general pharmacy practices.
Wal-Mart Pharmacy Company Information
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