Finance of America Reverse Reviews

The process was great and my rep Cecilia was wonderful.

The rep was a good guy to work with. He kept me up-to-date on what was going on. There were a couple of things I didn't understand with the application and when I finally understood what it meant, I was thinking when they were saying closing dates that that was the actual date, and I didn't read before it said this is an estimate closing date. Other than that, all the I's and T's got crossed and dotted.

I enjoyed working with the rep, Ryan. You couldn't get anybody better than him. He was easy to get ahold of, talked to me about everything, went through everything with me and helped me a lot. We had a difficulty and my sister had a judgment against the property. Ryan advised me on how to handle that 'cause he went through it before. He was great and kept in touch with me all the time to let me know what was going on almost daily. He told me approximately when things were gonna happen. They happened on time and everything went perfect. I felt good about the rate too. My sister got a couple of things for the house, had them put in and that helps her a lot.

I was more impressed with Finance of America's mailing and when I talked to them, I realized I made the right decision. The application process was an enormous amount of paperwork but the agent who was helping, Nicole, clarified it all for me. She answered all my questions and explained where I needed an explanation. She was very patient, good-natured and she made it easy.

The process was informative as as far as briefing me on all that I had to consider. after I finished with them, I was told that I would be contacted by a counselor from the government. They were also informative. I had worked in real estate before so I understood most of the stuff they were talking about. The only thing that I was disappointed in was that it was totally unnecessary to have to get a second appraisal. AAG had sent me a letter in the mail saying that my home was worth about 200,000. And I went on Zillow and they were saying about 165,000. I contacted Finance of America to see what will come of it wall and in so doing, they said, "You're gonna have to get counselled, you're gonna have to get an appraisal."

The application process took several months. It seemed like every time I had to do something, it was, "Well, we can't do that this month. We're gonna do it next month." It turned out well though. I was ultimately very pleased I did it and I'm very comfortable with it now. I got some documents in last week. It was a notice of my mortgage being paid off.

The guy who was helping me didn't stay in touch with me and the process was crappy. I hated working with Finance of America Reverse. They didn’t charge me anything but it was the way everything was handled and the time. It took way too long to do. The appraiser and I became good friends, and I reached out to him because I kept getting told that it was something to do with the appraiser and him not responding. He said that he turned the appraisal in three weeks ago. But I was still getting the runaround that the appraiser needed to do something. It was not a good experience.

The rep was very professional and knowledgeable, and held my hand through the whole thing. I had to take some time but he was very patient. It was smooth and wonderful. The interest rate was low and I always get a monthly statement. I would recommend Finance of America Reverse. It's great and I love it.

The agent was honest, straightforward and told me exactly what it was. I like people like that. The interest rate could have been better but now, I don't have to worry about my mortgage anymore. I can concentrate on the other stuff that I was doing. The only thing I didn't like was the appraiser because there were limits in what they can do no matter what. Finance of America Reverse and I communicated very fast with some problems and we took care of it. I have referred them to a couple of people.

The online system is easy to use. And when I was considering my options when my mother needed to refinance, the number to call was clear on the website. As soon as I called Finance of America, they put me in contact with Scott and it was easy. He was extremely knowledgeable and always helpful. He answered my questions and even anticipated them. He also answered emails or phone calls whenever I needed anything. I'm very happy with the rate reduction.

Finance of America Reverse had the best deal. The rep was very diligent and honest in getting everything done. Every little obstacle that we had as far as needing information, Finance of America expedited it as quickly as possible. Once everything got started, the whole thing was done within the timeframe that we hoped. The rate was a little high. But it's 6%, as opposed to where the other type of mortgage was half that. But everything worked out okay.

The loan officer was very knowledgeable, and made sure things happened in a timely manner. Every email was followed up with a phone call to make sure there weren't any questions. Since our loan was already with Finance of America, the entire process start-to-finish was just over one month.

I had been with Finance of America Reverse for more than 10 years and I have a great deal of trust in them. I was comfortable talking with the people from Finance of America. But the application process for the reverse mortgage was cumbersome. It needs a little more effort for me to read it and to understand. The process itself was very lengthy from June until October. If the process was a couple of months shorter, then it would have been a better deal. But I succeeded in obtaining the loans from them. So, this is fine. The loan officer from San Diego has been really splendid. He was very kind and knowledgeable. I really appreciate it. I'm very definitely happy that I have gotten the loan.

The process with Finance of America Reverse was simple and took less than 30 days total. The rate was much better than what we had. The lady we worked with was very good and she walked us through everything. We had a good interaction.

We went through the application process and the appraisal. It looked like things were moving right along. But then, the underwriters found out it was for a divorce decree settlement. The problem was that they were worried they were going to take the second position on a payback. My house didn't qualify for enough to pay off the entire settlement, so I had to use some of my other resources. I had to go back and get all new releases of interest from my ex-wife and this was after they'd already had a claim deed signed. They asked for more releases from her.

I've done a lot of loans and some aren't too easy to work with, but the gal we worked with at Finance of America Reverse was really great.

I was able to refinance and get a better rate, which is very good for me. Finance of America Reverse was pretty good and they were quite honest. Sometimes you don't know what's going on with these finance companies, but they seem to be pretty straight up all the way through.

I filled out the application, and they approved me, and they made the loan. There's a lot of confusion about reverse mortgages out there, but education is the key. I'm a retired Loan Manager, so it was easy for me to understand. But the average consumer is a little apprehensive about it. If they can get over the apprehension, it's a pretty good program.

We've had a reverse mortgage with them before, and the process this time was simple and pretty easy. We got about a 4% rate before and we got it down to 2, which reduced our mortgage insurance quite a bit. That was the good part of it.

I've had a great experience with them. They answered all the questions that I had and sent me all the paperwork with instructions on what to do with my loan. They also made me the best offer. They told me what kind of options I had, and then we decided on one. Every time I called, I got a real person. I didn't have any questions after closing because they answered all of them before. The rep answered whatever questions I had and made sure I understood. If I didn't, he sent me some information and showed it to me because I'm a visual person.

I talked to three different reps throughout the course of the refinance, and they were fantastic. I’m very, very pleased with the rates and terms. My experience was very, very good and quite nice.

Mark was really terrific. He answered every question and returned calls right on time. He made everything really easy. I was very pleased. I had to make a decision of whether we're going to sell the house or stay here permanently. Mark was able to show me how to make that decision. The process went very smoothly. Every date that he gave me came and went perfectly.

Working with the reps from Finance of America Reverse was excellent. Compared to any other mortgage application, it probably went easier and smoother than others I've dealt with for regular loans. The rate and terms were higher than I would like it to be, but that's part of a reverse mortgage and they met the term conditions.

Mark, the guy that helped me, was very cordial, helpful and set things up the way we discussed. It worked fine.

Every time I called them up for a question, there was somebody always there answering or calling me back. The process took a long time, but in the end, it worked out great.

Finance of America Reverse seemed to have better interest rates and the person that assisted me, Amber, had up-to-date communication skills and keep me informed of each step of the process. I had a good representative working with me. Finance of America was just a much better company to work with. But there were several different circumstances that made the process a lot difficult. In the middle of the finance, we had a major forest fire here in California and were evacuated for over six weeks. The adjusters couldn’t get here and the highways were also closed. Other than that, having the reverse mortgage allowed me to not worry so much about every monthly payment.

Working with them went very well. They were always there and I always got somebody when I called. They called and checked. They're easy and nice people to deal with. I was very happy with Finance of America.

The rep was fine until the end. He got sick, then it was a bit of a mess-up. But at least I know I stay put. Whereas before, I was up in the air. Also, I was able to do a few things I've been trying to save for like do some upgrading.

We were able to get the money that we needed by redoing the mortgage. We got a better interest rate and our payment went down. Refinancing with them was no problem at all. I dealt with Chuck and he was more than helpful every step of the way. Finance of America would send attorneys here for signing. So, it was very hassle-free. It just took a bit longer than I anticipated.

The experience after closing has been subpar. I got a packet that has our account number. I log into the Finance of America Reverse website on a contact us page, they have an email address, and I would prefer email for that kind of interaction. So, whenever I send an email to that email address, no one has ever replied. They always call back. Which is why I have an email address. Finance of America Reverse should just ditch their email address and keep a phone number. The other challenge is when I go to call back, it's a long, complicated menu of numbers to press and accounts to put in and I get put on hold. And one time, I sent a question, I sent an email. And they had me call the number that I would call if I was in default or behind. The person who answered the phone said, "Yeah. Let me transfer you because you're not in default or behind." So, that was a waste of time.

Everything was fine with the rates. They did a very good job.

Our experience with Finance of America Reverse was very good. The salesperson I was attached to walked me through the process. I went to counseling and then moved on. It took a little longer than we anticipated. ’Cause if somebody didn't sign something, the notary made some mistakes or had to go back and forth. But in general, they were very helpful. The most important thing is to be knowledgeable relative to the documentation you need. If we had it all prior to that, then it could have been a lot smoother. Then they also need to make sure that we don't have to keep coming back for something else. When I asked, "Will this be okay?,” the processor said, “Yeah, it'll be okay,” but then the underwriter said, “No. We need something else.” If the sales, processing and underwriting are on the same page, then it would be a lot easier.

All Finance of America was doing was refinancing an existing reverse mortgage. They kept on forgetting that I had already done one with them. The process for getting approved was terrible. All they trying to do was lower my rate because the rates were low and take advantage of the increased value of the home. They made the process take a long time.

I enjoyed working with Finance of America Reverse and Andrew was spectacular through the whole process. We had to get FHA approval first for the one-off and then we had to go through the appraisal. Everything was tracked and in terms of timelines, Andrew kept me posted. But between the title company and the attorneys involved, there was a lot of back and forth and it seemed like that took several weeks to get that resolved. That was the only thing that we felt like we were in kind of a black hole for a while. But Andrew did well and I've recommended Finance of America Reverse to a couple of folks.

I felt comfortable with the person I dealt with, Randy. They set everything up nicely. There were a lot of details to go through but everything was done to make it easier for us. We were satisfied.

I spoke with their guy, Jason, and I felt he's as direct and honest as anybody I've ever met. He was brusque in some respects but he was extremely knowledgeable. Also, he did everything he said he was going to do and followed it up on time through every step. He kind of lead me to the end of it and it was handled very professionally. And it was explained extremely well that whatever the number comes to, times 10 years, I'm going to end up with a lot less equity if I chose to sell the house at that point in time. I went into the process very aware of that issue.

Andrew is one of the best loan officers I've ever met. He stayed on top of everything. When a person is this age and they're getting a new type of loan, it helps to have a very patient, kind, and considerate loan officer that really knows what he's talking about and will follow up and get the information you asked for in an extremely timely manner. He did everything. I had mortgages and a litigation situation that I told Andrew about and we worked through everything. There couldn't have been a more understanding professional and personal person to deal with. I am going to recommend him to anybody and everybody that I can. Finance of America Reverse should give him a huge raise and bonus and not let him leave.

Finance of America did the best they could and the process went well. The team there was very helpful. They kept us abreast of what was happening on a day-by-day basis. Our rep was Barbara and we liked her response time. Whenever we had questions, she returned our calls or answered emails immediately.

Finance of America was very helpful. Their rep, Cynthia, explained everything so clearly and she answered all my questions. If I couldn't talk, she would call me back. She was just so accommodating and clever. She was very comfortable to work with and she didn't pressure me. She gave me options and let me decide. When I said the closing cost was really high, she lowered that. With the money I got, I'm getting everything fixed up. I'm gonna be getting an insurance policy that will cover the reverse mortgage when I die so I can leave the house to my granddaughter.

Unfortunately, the process took about four and a half months. But everything went fine once we got everything straightened out and got the ball rolling.

The process got very complicated, but they were able to explain to me exactly what they needed and I was able to do it. The rep knew exactly what she needed. Not everybody that applies qualifies for a reverse mortgage but she knew how to keep it moving. When you work with somebody that knows what they're doing, it makes it easy.

My loan with Finance of American reverse took a month and a half. The loan officer was very informative and made the process go very smoothly.

I liked the statements of Finance of America Reverse that came in the mail. They were clear, legible, and understandable. I availed of their service and the process from start to finish wasn't pleasant. I started it in July and it didn't end until last month. At one time, Finance of America Reverse couldn't understand the thing you have to go through for the counseling. For some reason, something was missing in my counseling session. They went all the way to HUD to try to figure this out. The counseling company and Finance of America Reverse breached their own standards by having to talk to each other to try to figure this out. In the end, they couldn't and had to start all over. That was a major issue and there were a couple of minor ones too.

I was much more confident with Finance of America. I was previously working with another company that seemed a little fly-by-night. The loan officer that I used with Finance of America was more knowledgeable. The customer service is very good and I was very pleased. However, there was a delay. They were trying to get the appraisal from the previous company who was dragging their feet.

I enjoyed working with Miranda very much. She was very responsive and answered all questions we had completely and satisfactorily. The timing was perfect too. The experience we had was very nice. It was exactly what we were looking for and was promised.

The representative I worked with was good. But there were some communication gaps because there was back and forth with my insurance company, State Farm, to finally get them to send the needed information to Finance America. State Farm said that the documents were submitted but a lady named Autumn from Finance of America was saying that they didn't have them. Come to find out, they did have the information. It took a month longer than it should to get funded. Autumn didn't tell me that they weren't responding or that there was some kind of miscommunication. We finally had to inquire and find out. We talked to both companies and got the ball rolling again. Other than that, Finance of America communicated to me almost all the things that they should have and they gave me all the paperwork. The money we got, in the end, wasn’t as much as I was hoping for but that’s just the way it is.

The process went wonderfully. It took about a month. The rates and terms are fine.

The person I talked to was very supportive, involved, and kept me totally informed of what was going on. We were able to benefit from the loan. We got some money ahead and we were able to do some repairs on our house. We have money in reserve too. Go for Finance of America Reverse.

We did a refinance with Finance of America Reverse and everything was fabulous. I have confidence in them.

The rep that I dealt with was very good and thorough. I'm happy with the outcome. When somebody is offering money, you want it right now but it took a little longer than I anticipated. But I was happy with the time that the process took.

The loan officer was very good. He was very helpful and seemed to know exactly what we had to do. The terms are fine. Everything they said in the beginning, it came true. When the rep said it was gonna be three and a half months, it was just a little bit more. The process was very involved but it went okay.

Finance of America got an appraiser that gave us the low ball so they didn't have to put anything out. The house next door sold a couple of weeks ago for $224,000 and it's smaller than ours. It has a one-car garage, there are no decks, no finished basement, and no fireplace. Ours was appraised at 138 even with the new 40-year roof, new carpetings, and new paint. I didn't like that. I worry that Finance of America gets an appraiser that works for them and you can't get your own appraiser. I looked at the homes that the appraiser compared and they were falling down junk with no garage.

Melissa, the rep, was fantastic. She did everything she was supposed to do. The process took six weeks and it was pretty quick. I was good with the paperwork and the rep said she'd never had anybody as good as me with that. I'm happy with the rates and terms I have.

Refinancing with them took two months. My rep was great. She was really nice. The rates are okay.

Refinancing was fine but it was confusing. Everything was done over the telephone. It should have been in person, one-on-one. But the rep seemed to be on top of it. Also, we got lower rates.

Working with them was good. Whenever I had a question, the agent was available. The process took three months and though I would have liked it to be shorter, it was okay. Getting cash was helpful.

The girl in New York was there for me along the way and I appreciated that. She works out of her home. So I could call her just about anytime. I tried to do this almost a year ago, and they refused it. There were three things that I had to meet and I didn't meet all three. In June, the girl called me and said, “Now that the houses have gone up in value, we should try again.” It took six months but we finally got it done. That in itself bothered me because Finance of America wouldn't do it the first time, but they did it the second time just because my equity was higher.

I liked working with Finance of America. I enjoyed it. They got the best interest rates. The sales representative, Aaron, was very competent, knowledgeable, helpful and responsive and answered my questions and calls. The only frustration I had is that the paperwork from the underwriters was very meticulous and a little bit overwhelming. But my sales representative kept saying that they really dot the I’s and crossed the T's to make sure it’s all done right.

There was a ton of paperwork to do during the application process. But I was satisfied with their rep and the communication. The counseling was excellent. The issues we had were not really with them but with housing selling so fast and all the appraisers being tied up for months. It was just a long process and with the pandemic, everything was delayed. But they stayed with me and worked with me.

The process with them is a piece of cake. There's a gal, Jamie, who handles us and she treats us like family and tells us what to look out for. We've been very, very satisfied with Finance of America. I’m almost 81 years old now and we were faced with a situation of selling the house and moving. When we came upon this reverse mortgage, we're the kind of people that it was designed for. I just paid online my real estate taxes for this year and as long as I do that, and keep the house insured, I don't have to worry about any mortgage payments.

The process was time-consuming but I got it all done. Frances just got me the loan and that is all that matters. She's a bulldog. It was great.

Finance of America had a good credit. At closing, Taylor our representative promised me and said it wouldn't show up in the initial paperwork. But when they finally closed and we got the final figures, it would be there. And it was exactly what he said. So everything said was fulfilled. He was incredibly helpful. He kept constant contact, let us know what would happen when it would happen, and coached us through the whole process. It took us almost two years to decide to do this and this made us feel that we picked the right person. It was a very good experience.

Finance of America was very responsive and capable. They got the job done. The rep was great. If I had a question, she answered it. She was honest and she gave me her own personal opinion as well as the facts. The deal worked out well.

I compared several companies and I narrowed it down to Finance of America and another company that was local. The figures were exactly the same, except that the other company charged a $20,000 fee. So I thought, “You know what? They're using Finance of America.” So, I asked whoever I was talking to, “Do you know this company?" He said, “Yes, they use us.” That made my decision because it was a $20,000 difference. Also, the reps were fine.

The application process was fine but the reps were learning about it. I knew more about it than they did. But it was an overall good experience.

Finance of America was very good. Deangelis was my rep and he was an outstanding person. He just kept putting up with me until we finally got things done. The rate and terms were a little high but it's okay. The only thing is I got my place and my condominium certified as a single certification and that took almost a year and two months. That was because the people who ran the condominium had not relied on good housekeeping and record keeping. I had to dig all this stuff up myself. The people that Finance of America had reviewing all this were very good. Once their guy said something was acceptable, I never heard about that again. He was also always bringing up things that needed to be changed or done.

The rep was excellent and helpful all the way. The big decision was when because this market is crazy right now. We could find ourselves in a recession in another six months. He was pretty convinced that getting it done as quickly as possible would be the best thing in this case and I have seen nothing to the contrary so far. I've been real happy with all the things that have gone through. I would have liked it to cost less, but it's apparently just about the same regardless of where you go.

The loan officer came down with the papers that I had to sign. It was a lot of papers to sign and she went through that. When she was done, she reported it and then everything was smooth.

Everything went smooth. The process was easy and it was simple to do everything over the phone. Also, Alexis, the guy who took care of the refinance, was really good. It worked out great.

The application process over the computer went very fast and easy. It would have taken a month and a half, but it took forever to get the appraisal to go through because there were so many appraisals going on. Except for getting held up, the process was great. The rate and terms were excellent as well. I locked in at 1.5, and that can't be beat. Throughout the process, while the rates started going up, I was locked in even though it was taking longer than expected.

Julie from Finance of America Reverse handled the application process and she did a great job. If it wasn't for Julie and her professionalism, I would have stopped. In the beginning, she said the application and underwriting process would take six weeks but it took closer to nine weeks. I had unwittingly cosigned the loan for my son to go to an Ivy League school and 12 years later, he missed two payments on the thing because he was traveling between Spain and Mexico during COVID-19. That was hard to comprehend for the other end of the line. Their underwriting department has got to get with it. I would have liked to have an underwriting department that has a relatively average or above average IQ.

The loan officer has been very good, and Finance of America is easy to work with. However, I had a little trouble establishing a new account online. I need to go online again to establish an account so I can do my business online.

I've been with Finance of America before and I was pleased with the service that was given and how everybody showed me concern. I had my reverse mortgage refinanced and I was able to do everything over the phone. If I had a question, all I did was call and ask the rep about it. He was a nice person. I would recommend Finance of America. I was happy with it and I spoke to my neighbor about their process.

I'm very disappointed with Finance of America Reverse. In the beginning, the loan officer, Julie, was so sweet, nice and talkative, and I had to hear about all her crap, but she was there for me. Now, when I have a question and try to call her, she doesn't answer the phone no matter how many times. If I call twice a day, there is some time in the middle of the day to call me back. Once she got her commission, she couldn't be bothered anymore with me. She said, “Oh, I can't answer the phone. I'm busy with other people.” When I finally found a phone number to talk to a live person besides Julie to help me, somebody in Finance of America admitted to me that once the loan officers get their commission, they can't be bothered with the person anymore.

The rep did well, other than the fact that he had to make excuses. I was trying to get a reduction in the interest rate and I wasn't very happy that the amount of time it took was several months. It was extremely long. Other than the fact that I had already been with Finance of America originally, I would have stopped.

I was comfortable with Finance of America. They did as good a job as anybody would. The process only takes three weeks by the time you go back and forth with everybody and get all the things done. My rep was a nice lady who did what she could do. The rates and terms were commensurate with what was available at the time.

The mortgage application process was organized and it took a couple of months. I talked to the rep, Kevin, many times. He was persistent and nice, and I felt comfortable. My experience was good, and I like it. I would recommend Finance of America Reverse.

The guy who helped me was really good. But the process took eight weeks and that was too long. Other than that, I'm comfortable with the rate and terms. It's slightly different to what I had before.

I could call them and talk to a real person. They were very prompt in responding to whatever we needed. We worked with Katie and she was excellent. She answered my phone calls and texts. She let us know what was going on, what we needed to do and where we were. From beginning to end, the process was over a month.

Refinancing with them was very easy and it was a very nice and smooth experience.. Everybody I worked with was wonderful. The rep was extremely helpful and always returned my calls immediately if I had any questions.

Refinancing through Finance of America was really easy. The application process was a couple of days. They have lower interest rates.

The process was smooth. The rep I worked with was great. We talked to him and I said, “I don't have any idea what the house is worth.” And he said, “Well, you know, you can always try.” And they paid for the appraisal. And they said, “You know, if you don't get a payout, well done, that's fine. At least you know what your house is worth.” So, I said, “Fine.”

Everything was pretty easy.

Finance of America Reverse faxed me this and that. But overall, it was a smooth process. Also, their response was quick. I had good access. When I needed something, I got a call back promptly. So, I appreciated that a lot. I would recommend them.

Katie May was wonderful, very helpful, and answered all the questions that I asked. When she told me she would call me back, she did. And she was very open about explaining and answering questions that I had. I signed what I had to sign with their notary, ad nauseam. And things are okay.

The district manager that I worked with told me what I had to have. So far, it has been a wonderful experience. I was able to do some things with the house that needed to be done.

The rep explained to me very well every facet, every step of the way. If I had a question, Finance of America answered it just like that. They seem prepared, that they handled often multiple questions like that before from other people. They sent me a booklet that I can follow through with them, so it's easier to understand. The thing that was most irritating was if we're talking as a class, that I understand what this was all about and how it worked. Other than that, everything was easy. Things will be a lot easier if you're caught up on property taxes than if you're behind.

After I had several conversations with Finance of America and looked into it, I decided to refinance. I liked the rep. I got a lower interest rate. So, I was happy.

I enjoyed working with Finance of America very much. The rep was very helpful and knowledgeable, and easy to contact. He was detailed in all the information that he gave, and when I had a question about something, he was quick to straighten it out and reply. Also, he was able to put it together quickly. Now my principal doesn't grow as fast as it was growing before. The rep was able to lower my rates from 5.75% to 3.06%. It was more than 2 percentage points lower, so principal growth is lower.

Everyone was wonderful. The woman that coordinated for me was great. The process took a while, but it wasn't as complicated as I thought it would be. It helped a lot that things went smoothly. It went right on schedule. I expected for there to be delays along the way, yet there wasn't. The only thing that came up for me that made me step back and pause was the appraisal of my property. It was appraised just recently, and it has been appraised since then. And in both of those situations, it was appraised between 300,000 and $400,000 more than what the appraiser came up with for the reverse mortgage. So, I realized that affected how much money I would be able to draw out. But it was still enough that I felt I could go along with it. That is something that I should have questioned more.

Finance of America's rates were comparable, but some of the fees were less. And I liked the person that I spoke with that was also in San Diego and did business out of there. I expected, as was the rep, that the appraisal would be higher than it was. There was only one that I realized afterward that they didn't credit for the counseling fee. That's something that Finance of America could consider for future reference.

I redid my reverse mortgage with Finance of America for a lower interest rate. The rep did a good job. Also, the rate is better than what I had.

I was contacted by a different reverse mortgage person but she was pushy and I didn't like that. I ended up going with Finance of America and they gave me a quote. I worked with Andy and we ran into a few snags and he took care of everything. The process took about three weeks from start to finish. Finance of America had to talk to underwriters. They needed somebody to come out and do an evaluation and it had to be a certain amount in order to get the reverse mortgage and so we did it twice. I would have liked the rates to be a little bit better. But then the rates of the lady that kept calling me weren't as good. So, I felt pretty comfortable with what the rate was. It was fair and equitable. Andy expedited everything and it went well.

Finance of America Reverse got me exceptional rates and followed through. The escrow people came out when they signed the papers. The rep was not fully prepared and he made a few errors, which caused a little anxiety, but it all got done. He squeezed me in on a good deal and it allowed me to save over 10 years $170,000. Finance of America did a good job.

Finance of America came to the house and took the application. When I first started the process to refinance, I was told that there wouldn't be any closing costs and there wouldn't be any additional charges of closing. But because I had a waiting period, I was told I had to wait specifically until my original loan exceeded one year. And during that waiting period, I guess things changed, because I had closing costs and others.

The application process was cumbersome. There is much paperwork. But I liked the rep. She's cool. I also liked the rate and terms.

It took me a while to get to a person who actively did transactions. But once I got the right person, it was excellent. He was always one step ahead of me in terms of information. He got me some numbers that were excellent. It went smoothly in terms of the transaction and in keeping me up-to-date and informed as we moved ahead. There were some extra fees that went one way, and the other once or twice, and he explained them to me. This isn't my first loan so I know those things happen. But it was as long as he could explain them and headed them off at the pass so I didn't find out about them some other way.

I already had a loan with Finance of America Reverse. The process was the same as it was the first time. It was just a little slower, and I just took it because of the pandemic. The first time was very quick. This time, it could have been done a little quicker. I didn't understand why it took so long. It was dragged out a little bit. My loan officer was very good. He was very attentive and accommodating. So far, it's been a good experience. I was comfortable because I already had gone through it with them before. They're usually pretty quick to respond when I have any concerns or questions. The interest rates were lower, so that's the main reason I wanted to refinance again.

I did a search on the best companies and Finance of America Reverse was rated as first in the site I was looking at. I also had a little knowledge of the other company that does all the television advertising and I heard a couple things about them from friends that were a little less than shining. So, I thought I would go through Finance of America Reverse first. Applying with them was a fairly simple process and I didn't seem to come across any particular problem. The gentleman that I worked with, Tim, was extraordinarily helpful, very thorough, and very professional in how he dealt with this. In the end, I only had very few questions because he talked to me about what I could and shouldn't expect. He made the whole process very easy to go through and how things went exceeded my expectations.

I refinanced and the application process was good. I was very comfortable with them.

Finance of America's process was terrible. I have to go through every detail. Closing day was put off at least 10 times. It was a disaster. We had to rent hotel rooms. It was such a headache. The loan officer was making promises that she really didn't know anything about. Once the selling price was determined, an appraisal was required and indicated a lower value. She didn't know we had to go back. The process took too long. It was not a very happy experience.

I tried AAG and their procedure was very tedious and very long. What stopped me from taking a mortgage with them was because they undervalued my property by over $200,000, which didn't make any sense in today's market. So, then I looked on the internet on all other ones and people's experience. I tried Finance of America Reverse and the gentleman that I was working with was very good at working through the situations to get everything done and get it appraised properly. That was what made the difference. He was there to help all the time and work through the problems and the issues and got it done.

The rates were acceptable. I found rates a bit cheaper elsewhere but I enjoyed working with my rep. However, in the background what the company was doing and how they did it was poorly done. I was not happy with how they did things. They asked for information and questions that I had never heard any other company ask for. It was craziness. The process took way too long. The appraiser and the backroom operations people kept asking for stuff over and over. They wanted to see a history of having insurance on all the properties I've ever owned for I don't remember how many years. That shouldn't matter. What should matter is that I have insurance on the current property.

We just closed on our Finance of America Reverse mortgage and are very happy with the process. Our reverse mortgage specialist, Nicole ** was great. She quickly to handled any questions or concerns we had during the process. We completed every step from our dining room. How simple is that! Nicole is very professional, knows the reverse mortgage process well. She kept us up to date throughout the entire process. She took the time to explain each process before we started. I will gladly recommend Nicole to any of my friends that may want to look into a reverse mortgage.

My rep found what suited us best. She didn't just pick what came up first on whatever list their management provides. Also, even when she had appointments or meetings, she would let me know what was going on. So I knew when she'd be available. But, the rates could have been better. Part of the complications was that I come from overseas. There, money is a lot easier to come by and rates are lower.

Anytime I called, the rep had the answers I was looking for and she did great. I was happy with the rates I got compared to what I had before they were lowered. The mortgage insurance was quite a bit lower and I was overall happy with the whole process. This is a great company to go with. It's fair and they're easy to communicate with. They're on the ball.

The lady I talked to was Nicole. She took care of my account and she was absolutely wonderful. She explained everything. I couldn't have asked for somebody to be any more knowledgeable. She has been in real estate for a long time. So, she knew all the ins and outs. She had a helper there when she took her vacation that stepped right up and was also great. Finance of America Reverse sent someone out here to take whatever they needed for the legal part of the process. In fact, they sent out the notary person twice, once for the application and once to finalize. They also had us go through a session with a counselor to make sure we understood reverse mortgage. The man I chose was very, very good, and very efficient. Finance of America Reverse did very good.

It seemed Finance of America Reverse being number two wanting to be number one was more accommodating. We were able to talk to them anytime we needed a question answered. They were very responsive and did the right thing, and got us to closing on time. So, we're very happy with their service. There was always something here or there. But we got a lot of attention to detail. And being a real estate agent having sold 900 homes, we’re very familiar with how the process works. Not so much with reverse mortgages, but the mortgage industry and what's required for the most part. So, it was a joint effort at some points along the way, clarified things, and hashed a couple issues out. But it complicated things a bit because I am a real estate agent and RE/MAX earned a commission. Their money is their business. So, we had a little discussion about that. Other than that, it was smooth sailing.

The application process was fine and we closed in 30 days. It was quite easy. They made sure they had all the appropriate information that they needed. But it's better to contact who I'm talking to. Sometimes I'm put on hold and then Finance of America calls me back. Sometimes they don't. My rep gave us his personal cell phone number if we had any questions which I thought was really nice. I was very comfortable working with him.

We already had a reverse mortgage, and we had it with Finance of America Reverse. How I do business is if I am happy with somebody that I am doing business with and even though I hear from outside individuals, I will give them first opportunity to match or give us the same benefit that somebody else is offering before arbitrarily switching. Being old school, we tend to be loyal to those who have given us good service.

The application process was lengthy but good. There was a lot of paperwork and things involved with title and Escrow. It was a month or so but it wasn't too bad. The rep I worked with was fantastic. She was very knowledgeable, patient and she would help research any discrepancy. If there was any, she would try to take care of it from her end. Also, Finance of America has very good rates and I like them. I'm very satisfied with that. She also called us when the rates went down and asked if we would like to take advantage of that. We would not have known about it if she hadn't called us on her end. I would tell others to talk to our rep 'cause she was really good.

The process took longer than I thought. My wife doesn't have a middle name and the people at Finance of America couldn't get that straight. They always wanted to throw that middle name in there. So, we had a signature problem. It was a frustrating experience that we couldn't get the signature right. Other than that, the rep was all right. She was frustrated as well as I was because they couldn't get the signature thing right.

Finance of America's folks made the best offer of different ways of doing it that made the most sense to me. Because they had a variable thing and a fixed rate and some other stuff that were all options. And Finance of American's gal that helped me through all this adventure did a good job. She worked hard to make it happen. This time took longer than I'd like to refinance the house before. But it did because it kept coming up with more different things that didn't make sense to me. But that's just part of the process. It was between the mortgage insurance and all the other requirements that are a bit different than a regular mortgage that were screwy to me. Other than that, it worked out good.

Very prompt. Answered all my questions immediately. I was never made to feel dumb or annoying. I have a contact person I can reach out to at any time during this process. The longest delay was just getting an appraiser to my home.

I really liked Taylor, the rep I worked with. He had a lot on his plate, but he handled things well. The counselor was also somewhat informative.

Everything seemed to go okay. The loan officer was extremely nice, and also very pleasant, helpful, and attentive.

My loan officer was Ali and he did a fantastic job. I loved him. He was always so attentive whenever I called him. If he wasn't there, he’d always call me back. The counseling was quick and easy. I thought it was going to take about half an hour or so but the guy went through it so fast. So far, everything seems to be working out as well as it should be.

The loan officers were good. The only gripe I got with the process was it was long.

The whole process took almost four months. I had to give Finance of America Reverse everything that they wanted, which the other company already had. The loan officer was okay after I finally figured out what was going on. The process finally went through, and it was closed. I'm happy.

When I called Finance of America Reverse, I got a lady that was very helpful. But the application process was awful. Every time you give them something, they would say they need more things. They wanted stuff that wasn't even germane to the loan. They can streamline the process a lot better. I was ready to walk away from it several times because we were just going to go on an endless, “I need this. I need that,” till they wear you out, and then just say, “Well, we can't do the deal because you're not getting us what we want.”

The rep, Tim, was very personable and informative. He kept me up to date. However, the underwriter could have been a little more precise and communicated a little more with Tim because I had to ask the status then Tim had to go get the information. But that was the only thing that was a little frustrating. Tim did his job, but the processes were the one that held things up.

Autumn was my broker and she did a great job. Everything was done wonderfully by those people. The first time I did a reverse mortgage, they weren't that great. This time, it was wonderful.

Linda, the lady I worked with from Finance of America Reverse, was always very prompt in what she did and very friendly too. Every time I had a question or anything related to a question, if she was busy on the phone, she got back to me within 5 to 10 minutes. The paperwork I initially got, all 70 some pages of it, had different rates on it and different columns. Even though I read the descriptions on them, I wasn't certain I understood them. I had to call her on some of that. I also wanted to verify how the current rates are on loans like this, how they would change and what was the max value and she had all those answers too.

The application with Finance of America Reverse was fine. I thought the underwriter was an idiot though. We signed all the documents and we sent them back in. I got a letter and it said got more documents to sign. I called and said, "What documents are those?" The guy said, "Don't worry about it. We have them all signed." At the last minute, the underwriter said, "We want all these things initialed." There was nothing they needed any initial because it said at the bottom of the form, “I attest that all the above answers are correct.” So, none of it needed to be entered. Other than that, it was a great experience. I would recommend them highly. Ryan, the rep I worked with, was a good guy. He did an excellent job.

The process was a little bit more involved than I had expected, but it wasn't really that bad. All the paperwork took months longer than I expected. But I was happy with everything that occurred with Finance of America. The rep I worked with was really good.

The process took a lot longer than I thought from beginning to end. It took the appraiser almost two months to get out here. He was from Coos Bay after all, so he was only five miles away. Also, I'm kind of worried because it's a variable rate. The way the economy is going right now, I don't know what's going to happen. But my rep was cool and down to earth.

My rep, Chuck, was a good guy. However, the process took a long time which was probably three months. The worst thing about the whole thing was when they did give me the money, the bank put a 30-day hold on the check, so I can't even cash the check to get the money. I only got half the money. I won't get another half till freaking next year. They should be more explanatory about the whole process including how long it's going to take.

When I first did the reverse mortgage, it went over to Finance of America and when I refinanced this time, I went with the people that I knew. I had knowledge of who they were and how things went with them. Their customer service is very good.

I compared Finance of America to AIG and some other companies, and Finance of America had the best deal. They also credited me a lot of money, a lot more than the other companies would.

Ali, my loan officer, was very nice and cooperative. He’s a good guy. Any questions I had, I’d call him, and he’d take care of it for me. Everything with Finance of America Reverse went great. I had to get information from Social Security, and they wanted proof with everything, and then they got it. So, I’m glad they did.

It was terrific with Finance of America Reverse and I'd definitely recommend them. They were the most responsive and the process was managed very well. My rep was the best. She was very good on follow-up. She tried her hardest to get everything to work. She was very efficient too.

I have been with Finance of America Reverse for a long time and all the arrangements have been perfect.

The two people at Finance of America Reverse I've dealt with over the months were both very responsive. They followed up with me a lot more than the other company I was considering. They were very proactive and impressed me a lot. Anytime I had questions, they either knew the answers, or they got the answers promptly and got back to me. Monica was the person I was working with for most of this time and she was great to work with. She was the one that was extremely responsive. She was a very good go-between, a very good representative for Finance of America Reverse. She made the process as easy as I think it could be.

Getting the mortgage through Finance of America Reverse cost me an extra $1,000 because I had to have a second appraisal and not understanding that I had to pay for it. I thought the company was gonna pay for it. But COVID made everything different than what it could have been such as being able to contact people and access to certain information. A lot of things were done differently trying to accommodate the loan applicants and we have to try to understand that because everyone's stressed out with this COVID.

I had about a hundred different companies calling me but I chose Finance of America Reverse and I'm glad I did. I'm very satisfied with the company. They helped me so much because when you get older, it's hard to get financing. I appreciate the credit line, but I would rather have more cash. But I appreciate my rep. During that time, I was not doing so well and when you're sick, you don't want to deal with anything. There was a pandemic and I stayed in. It was hard for me to get things together for my rep, but she was very patient and kind.

All my paperwork was in order but there were a lot of unexpected delays. It still took three months to get it finalized which is a lot longer than it should have. Finance of America Reverse did, though, give me a credit that was a generous thing to do for the delays and made up for any financial impact delay it had on me. The underwriters were part of the issue. They were saying that they needed to satisfy the investors. With this type of a loan, you scrutinize it more. You got to make sure the property has the value it needs to withstand all the reverse feature of this particular loan.

The process was purely hell. It lasted for about six months. It was a never-ending process. They asked for one thing and said we were ready to close. Then the next week, they asked for something totally different. It was always never knowing what's what.

The application process was very smooth. I felt good about it. The rep, Ryan, was a great guy. He told me what we needed to do. I did what I was told. Now, the money is in my account. I'm happy. We had a good experience.

I tried Finance of America Reverse and it worked out so nice. There were people that went above and beyond what they had to do. My rep was great. It didn't matter when you called her. If you needed her help, she was was always right there. I was getting so far behind and couldn't even make the monthly bills. Now, I've got my bills paid.

The process went very well and I was very pleased. The rep was very attentive and kept with me the whole time. If I have questions still, he's there to answer them for me. This is a refinance to a reverse mortgage and he was at the same company that was holding my original mortgage. It gave me a foot up on it because they already had a lot of the information so it made it a lot easier. It's a long process and there's a lot of signing to do, but it was all expected. There were no surprises. Finance of America Reverse is probably better than some companies that I had used.

The process with Finance of America Reverse was long and tedious. It ended up taking four months. They got to do a better job. There was a lot of duplication, stuff that I had submitted. One department doesn't deal with the other, and the other department needed the same information. So by the time they inquired, I had the stuff together, sent it in and that happened a couple of different times. So that wasted three weeks all by itself. But the rate is great.

I interviewed a few companies and found out that I was comfortable with Finance of America especially Tim. He was a good representative. He was very supportive and I enjoyed talking with him. I found him to be a very honest person. I had a good experience compared to other companies I've been dealing with previously with different mortgages.

We had a great experience with Finance of America Reverse. The lady that worked with us, Monica, was awesome. I’ve been in the finance business and in the real estate business since I was 16. I don't know that I've met a person that’s any knowledgeable than her. We’ve lived in our house for 50 years. There was stuff that came out of the woodwork like a previous loan hasn’t been paid off when it was done and she cleaned it all up. She and her people were incredible. We also worked with them on the rate and I’m very happy with it.

I have my existing reverse mortgage and at one point, a notary came over and we signed a bunch of papers. Then, we had counseling over the phone. I had to sign 40 different pages, which was daunting but other than that, the process was not a problem. The house got appraised and I had to do quite a bit of stuff to make it acceptable. I had to put a railing on the back steps and there was a lot of work involved in that. I was surprised that the appraiser would be telling me to do all this stuff. So, that took a while. But the loan agent, Chuck, was efficient and courteous, and answered all my questions. He had the thing with the appraiser and all the repairs I had to do but he hung with me through all that. It was a good experience. Finance of America Reverse kept me informed and I knew what was going on. Working with them allowed me to do a lot of things that I needed to do. So, it's been a positive impact.

Taylor did a good job ushering me through the hoops one must navigate to get a reverse mortgage. He returned my calls in less than a day but seldom answered directly. I am glad that the reverse mortgage came through!

I started the process with Finance of America Reverse in January. But it didn't close until two months ago. Not only did they ask for a lot of documents, but they would ask for the same documents over again and it would take a long time. There was the guy who I spoke with and he was great. But he had to go and talk to the underwriters and then the underwriters seemed to be fairly clueless. They would want things that I thought were not necessary. All they did was slow things down.

The application process with Finance of America Reverse was very simple and easy. I could ask them any questions I had and it was solved. I worked with Robert and he was helpful on getting things accomplished or find out if this guy's gonna do this or that. Also, the rate and terms of the reverse mortgage work for me.

I base a lot of my decisions on going through a Google search on what companies are major players in the industry and Finance of America Reverse came up as either the leader in the industry or somewhere near the top. I took a look again, specifically at their financial performance, what they've done and any evaluations that other people have made. And it seemed like the best choice out of the three companies I did that with. Then, I called and the first person I talked to was an account executive who led me through the process. It was a bit of an effort to collect all the forms and information, and qualify everything. So, my experience with the representative was very good and the process was successfully completed in an appropriate amount of time. My response met my expectations.

I just closed on a Reverse Mortgage REFI, a process I was dreading, i.e. all the conversations and questions, all the explanations, all the signatures, and all the time involved. Then I had a phone introduction with Eleadah, 'EJ', **. 'EJ' is professional, knows her job but doesn't do it by rote. She took a general interest in my position as a client. She quickly picked up on my personality and responded accordingly. Eleadah thoroughly explained each document she sent or requested from me and answered all my questions. She explained each step in the process as it advanced and got me through completion without a hitch, so to speak. It was a pleasure working with 'EJ'. Finance of America is fortunate to have Eleadah ** as a Concierge Mortgage Specialist. Catherine V

After my initial conversation, I was confident to go with Finance of America Reverse. The process was long but the rep made the difference. She was very professional and courteous. I loved her approach to everything.