Finance of America Reverse Reviews

We live in a very small town in Parowan, Utah and we don't have mailboxes here. We have a post office and everybody has P.O. boxes and Finance of America Reverse said they couldn’t do this because I don't have a physical address. I said that I have one but they don't mail to it. They were struggling with that for a long time and I couldn't get it through to them. Everybody has post office boxes and even the City of Parowan has a P.O. box. Even my registration in my car has the P.O. box on it and they said that I got to have proof that I have a physical address. It was difficult.

Finance of America Reverse was very helpful and they were better than the previous reverse mortgage that we had. They were great. The rep was friendly and knowledgeable.

The salesperson at Finance of America Reverse was low key and not high pressure, which was why I decided to go with her. When it came down to getting the first appraisal, it took six months or longer because of this world's most deadly virus. So that sucked. I had an FHA loan and they flagged it on the first appraisal, which was fair. But we’re in a rural area and you couldn’t get anybody out here. It took forever to find somebody and when they did, they were booked up for months. But none of it was Finance of America Reverse’s fault. The delay was all just the situation. During the application and underwriting process, they wanted extra documents and it might’ve taken a couple of months because once again, the world’s most deadly virus had everybody hard to get ahold of. But the loan officer was great and things went very smoothly. The counselor did a great job too.

The process worked out fine for me and I'm happily living here without a house payment. My loan officer was a jewel. He was extremely professional and thoughtful and informative. The people that recorded the loan had not returned my death certificate on my husband. He said he would make a call for me and see if he could get that headed my way. So I felt good enough towards him that I could call him and ask him to do that. I got a 2% loan and it can't get much better than that. Although it's variable rate, even if you hit the high, which is 7%, that's still a couple of percent more than the loan I had, which was a fixed at 5. So overall, it was a good choice. I was happy about it.

Refinancing with Finance of America gave us a lower interest rate and we got some cash. I worked with Katie and I really liked her. She helped me understand things and she would call and check in. She was also honest. Then, we had to make arrangements to have a notary through a window because of the pandemic and she helped with that. The application and underwriting process took about three months and that was a long time. But I was in no hurry and I'm just glad for the money. Other than that, I would like it if I didn't get all these pieces of paper in the mail.

My loan officer, Katie, was great to work with. The process went as smoothly as possible. I do like the idea that they require counseling prior to it. Most of the people that are applying for are older and I can see how a person could become confused with what their options actually are. So requiring the counseling, although it's kind of a pain, is a good thing. The loan costs were expensive but I was happy with the interest rate.

I worked with an agent, Cecilia. She responded quickly and answered my question. She knew what she was talking about. She could not have been friendlier and more informative. But there were a few bits that were not correct. They took payment for my insurance, which I was paying my own insurance. I'm also capable of paying this mortgage. I got it for a very specific reason. I'm not 85. And I was told I pay my own insurance and my own property tax.

We had someone that worked with us through the whole process and the interactions were good. It was a fairly painless system. The whole process took about six weeks. We were happy with it.

When I retired almost four years ago, we sold our house and took a second loan type of reverse mortgage through Finance of America Reverse. Now, we've seen that the interest rates have lowered so we refinanced through them. Everything was easy and simple. The rep either answered the phone or returned our call very quickly which we truly appreciate. He helped us with everything that we had any concerns with and we were very happy with everything.

Finance of America Reverse did a great job. The guy was good and it was over and done with, even with the pandemic. It worked out fine.

An incorrect amount was put into the contract and it took about three months to go through, which was because appraisals weren't available in this area during most of that time. But in general, the experience with Finance of America Reverse was fine. The primary person that I dealt with tried to keep me informed, stayed on top of things, and responded to emails for communications.

The process with Finance of America Reverse was kind of sketchy at first. I couldn't get anybody to help me. The rep who was supposed to be talking to me about getting a loan didn't call back when she was supposed to. But after the first couple of weeks, it went real smooth.

In January of 2020 I made the statement that it would be a cold day in hell when I would ever do a reverse mortgage… I started the process in February. After advice from my accountant he said it would be good financial option to pursue. Then the work began. I started with a list of 5 sources to interview. I asked each one a series of the same questions…5 became 3 quickly. After continued questions of the three I selected Finance of America. Why? They showed a genuine interest in answering my questions in a prompt and professional manner… regardless of the number of scenarios I sent them.

The application process was somewhat cumbersome. We went through it and it all hangs on the value of the property. When the value came in, it wasn't sufficient and it wasn't attractive enough to make me proceed. But I think they did not take into consideration a very significant equipment shed building. Also, there were some changes with the property. They reevaluated the property. It took us almost a year to complete the process, which I thought was frustrating. But we're really happy with our reverse mortgage and working with Finance of America Reverse, I don't have to worry about monthly payments. It's given me a lot of comfort and peace of mind.

The application process was cumbersome but the rep I worked with was terrific.

The application process took 20 minutes and the entire reverse mortgage process took a couple of months. The Finance of America representative was exceptional. His name was Jason and he went the extra mile on virtually anything I needed. I was not enthused about how high the rate was, but I'd have to take what I could get. But overall, It was a good experience.

I had a good rapport with the gentleman from Finance of America when I called so I went with them. Matt, the rep I worked with, was exceptional and was on top of everything. He was very helpful.

The process took three months and it went smooth. I understood that going into it there weren't any negotiations because it was a federal loan. Still, it was all straightforward. Matt was excellent as well. He helped me a lot getting through this stuff.

Finance of America Reverse bought out the people my loan was with earlier. The gal who handled my loan reached out to me. She was great. She was very helpful. She did a great job. We closed in December 31. We still have a minor problem. The deed to the property has been amended. The title company, for whatever reason, used the old legal description. The new legal description is just slightly different, but it’s a little larger. It encompasses about three more acres than the old description. But that's being worked on. Finance of America did an excellent job. Their loan officer was very cooperative, very nice and got back to me in a timely manner. I've referred a couple of my associates to get back with them to see if Finance of America might wanna have a loan for them as well.

The rep, Adam, was great. He kept us informed of everything that was going on. He was very attentive and professional. It was during the holidays so it took a little bit longer than normal but everything went very smooth. The interest rate is the lowest that's available for this type of mortgage so we're happy with that.

I had someone that contacted me by phone, and gave me a lot of information, and it kind of drew my curiosity. I decided to go a little further with it. The rep hooked me up with Nicole. From there, it got sounding pretty good, so we decided to go with it. Nicole was awesome. She really satisfied our needs and answered a lot of questions. We had a lot of questions to ask her, and she was able to provide the right answers. My only concern is they said they sent me a welcome packet. I was trying to go online and set up an account so that when I do the line of credit, I could go online.

I refinanced with the same company which is Finance of America Reverse. It was 2017 when I got the original. We had a contact here in LA. This time, I was corresponding with somebody in San Diego. I had a credit line and when I would request it, it would go to my account’s credit union. Because I don't have checks on my debit card, I had to go to the credit union and have them do a thing on their letterhead with their stamp. I'd asked the money to be deposited when they finish but when they got settled with the people in Michigan, I was asked, “Do you want it deposited?” I was corresponding with these people and talking on the phone. I had to do that all over again. They mailed me a form to fill out and I filled it out.

I researched reverse mortgages extensively, and requested proposals from several different companies before choosing Finance of America. They gave me the best rates, and my representative, Taylor, gave me personal service throughout the process. He was always available to answer my questions and chase down any issues, even after I received my loan. Overall, I am quite happy with my mortgage experience.

Finance of America Reverse had the best quote. Their application process was lengthy, but it was okay. The process took 90 days. Maybe they could have it go a bit faster. But the rep was great. He seemed to be on top of it. He knew that it was going to be delayed because it was a busy time for them.

I had a good experience with Finance of America Reverse. But in the end, they didn't give me all my money. They paid some taxes that they weren't supposed to pay. So that was bad and I had already paid them. I don’t know where that $3,000 is. But everything was smooth. The rep was okay. He told me he's gonna find it but he ain’t found it.

The application process of Finance of America Reverse was simple and easy. The rep I worked with was helpful and knowledgeable. Working with them has eased a lot of worries that I had.

I was very receptive to the results we received from Finance of America's rep. He knew what he was talking about in comparison to some other individuals that we spoke to. He helped us along with the program and was there for any situation. He took care of us and was very efficient. He always replied whenever we would contact Finance of America. They handled our refinance very capably and took care of whatever our requests were. Overall, I was very satisfied with the situation.

Everybody was helpful. The rep did great. The process took about 2 months and it was a good one. I'm satisfied with the rates and terms. The only thing I noticed is I cannot access my account online.

The rep I worked with did a great job and worked with me all the way through. She really helped me out. We like that we can stay at our place until we die. I don't worry about paying any more house notes and I'm happy.

We had a good experience with Taylor **. It was the right thing for our family. Husband I just lost his job so it was good timing for us to eliminate our mortgage payment. Thank you. We’ve been able to get her food storage and pay off all of our bills and has given us a lot more peace and no stress anymore specially with the weather new administration is ruining our economy.

Specialist Ellen ** was a pleasure to work with. She kept us informed every step of the way and was prompt to answer Emails and phone calls, once she even responded on Saturday. She is so friendly and answered all of our many questions.

I was working with AAG and turned off by the way they were going about things. I was having a hard time getting one of my wife's credit bureau accounts unlocked and AAG hounded me about it. When I talked to the person from Finance of America, he said, "Well, that's not a big deal for us." "Okay, great. That's who I'm working with." Because the guy from AAG was annoying as hell. I kept going back and forth. And he couldn't figure out how to get the thing unlocked. I then started working with a guy from Finance of America and just kept going, little by little.

The rep was very good. He was diligent with us. He answered our questions and I liked the way he responded with everything. I was well impressed with him. The process went well.

We had a reverse mortgage and we refinanced it so that we could get a lower interest rate. I was fine with the application process. It went smoothly and it didn't take six months to do. The rep was very nice and helpful. I had to call him a couple of times and he helped me fill out the forms. He helped me through what I didn't understand. When we needed a few extra things, he sent FedEx things to me so that all I had to do was put my papers in the FedEx thing and send it back. I would recommend him to anybody.

They were great. It took longer than I expected, but there were a few issues trying to get the paperwork. But they were good about keeping me informed, where we were at in the process.

The application process at Finance of America Reverse was fairly easy. The rep was outstanding. She answered every question. I was quite versed in what was there, so I just had a few key questions after getting more information as to what reverse mortgage is. We were trying to close around the holidays and it didn't happen. The underwriting was okay. The only problem was getting the attorney on their side available. Mine was, at all times.

Our representative, Francesca, did a thorough job. There were many times when instructions would come to do something like sign certain papers. When she would become aware that there was a question left hanging which was not addressed by the lady who sent it from the main company, she'd follow through. We had several instances that required following up on our part or Francesca's part but she was very patient. She worked with us and helped us get through the whole thing.

Finance of America's application process was good and easy. The terms could have been explained a little better up front. Other than that, I was pretty comfortable working with them.

The person we talked to was nice. We're done with the reverse mortgage and everything went well.

Things were a little slower than I expected. But there was a lot of paperwork, checks and balances and other things that I wasn't anticipating. But all of my experiences with Finance of America Reverse and my salesperson were positive. Carol did everything she told me she would do. Don't expect it to happen like you would a refi. It's gonna take a bit longer than that. Part of the problem was COVID. We were doing this in the middle of that and there might have been some difficulties in getting an appraiser to come out and do those types of things. It might not take that long in a non-pandemic time period. Be patient.

Cecilia ** was very nice and good. Applying was very easy too. There were some problems I encountered, but overcame. If it would have been my husband applying though, he would not have been able to do it online. We also had to have a fax machine here.

I was googling reverse mortgages and then a day later or so, I got contacted by Finance of America over the phone. I was interested in looking into the program because I had all this equity in my house. I wanted to take advantage of it. The process with Finance of America took longer than what I expected. There was a couple of hurdles, and I had to end up doing some research myself and inform the person that I was working with as to what was the case in my particular state. We had a good rapport with our loan officer. She always called me back as soon as she could when I had a question. I was impressed with that. She never left me waiting.

Joe was also as good as I could have asked for. He facilitated things as much as possible and tried to make the excruciating paper collection less aggravating than it otherwise would be. I'd give him an a plus. Applying for a reverse mortgage was like any mortgage application process. It was overly paper-filled, burdensome and incredibly repetitive in supplying the same info over and over again, but they're not any worse than any conventional mortgage I've ever gotten. That's just the mortgage application process.

The application process with Finance of America was fairly simple. I started on the second week of December and we closed before Christmas. Their rep was a joy to work with. His name was Mark and he lived in Tulsa. I was born in Enid, Oklahoma so we got along really well. He was a straight shooter because the other person I talked to said I'd get $1,100. But Mark got 30,000 back so I got a fair deal. I also told Mark not to call in the morning. So he always was nice to call in the afternoon. I also really appreciate that the people are coming over to my house to sign the paperwork because I have COVID agoraphobia and I just don't leave the house. I also like the fact that Mark is willing to do FedEx for me because I don't want to get out and go to Kinko's and fax something. He was very good about doing that.

My representative, Scott, was awesome. I was impressed with the immediacy of his response, his knowledge of his job and of the law, and his great sense of humor. I felt very comfortable working with him and because of Scott, I was extremely pleased with Finance of America. Unfortunately, I’m not always pleased with the resources that I was forced to use on the side - like the appraisal companies or things of that nature. But Scott had rectified everything that was wrong. He told me to call him if I should have any questions in the future and I believe it.

I started the application and underwriting process at the beginning of October and finished the process in January. I had some setbacks because I had to have an engineer inspection which took about three weeks. Then, when it came to increasing my home insurance value, the insurance company took about 10 days before they complied with the increase. But I found the Finance of America reps very easy to work with. I initiated the first call to see if it was possible to start my reverse mortgage rewritten and they referred me to an agent. The agent stayed in contact with me almost on a daily basis, her days off included, to make sure that I had what I needed and I was working on what I needed to be working on. It almost drove her crazy when we were waiting for the inspector to finally come.

It took three weeks to get some paperwork done, that they should have done in the first place and sent it to me overnight. That kind of gummed up the works for a while. Other than that, the application process was fine. People were very pleasant. My loan officer was great. I really appreciated her working with me. She kept me informed, and she would call and check. That was one of the biggest things that I appreciated with Finance of America Reverse because I originally reached out to AAG and they were going to pay for the council part but they never called me back.

I already had a reverse mortgage and Finance of America Reverse was offering me more money. The rates are supposed to be lower than my other one was. The process was a little longer because of covid but it was no big deal. It went smooth and everything's great. Finance of America helped me out. They're good people.

I had one reverse mortgage before. Then I lost my wife, and I got remarried. So we wanted to get her on it. I called Finance of America Reverse and we got a fantastic guy that helped us push it through the last time. He did a good job. We did the process on the phone and it was fantastic. Every time he learned about a problem, he called. He always told us to call if we have a question and he got right back to us.

I interviewed three companies and Finance of America Reverse was the one I decided that was best fit for me. I called and left a message. This young man called me back. His name was Kevin. He was very good. I referred him to one of my friends and she's working with him now. The fees are a little high but they were less than others that I interviewed.

Amber was very kind, and she helped me get the reverse mortgage. The process took a while but everything was fine. I would have liked a lower rate, but up to this point, they've been wonderful to work with. I would recommend Amber and Finance of America Reverse to anybody.

My loan officer was terrific. They are lucky to have her work for them. I got a certain amount of money when I got the reverse mortgage up front. It was about 16,000 and there was money held back for a year of about 40,000. They held back $1,625 for the painting until that was done. But I seem to get different answers from the repair section every time I talk to someone. They need to get a person out here to take the pictures to send to them to prove that the work was done. I've been trying to get ahold for a week and a half and they keep telling me lines are down and the weather's bad. I can't get through to them. It cost me $936 to have that work done.

The application and underwriting process with Finance of America was enormous. I got 140 pages and I had to sign 70 of them. I took a long time with it because I didn't know what I was signing. It was too much stuff and it made me a little nervous. But then I talked to some other agents and other people, and Finance of America was the one I liked the most. There should be a way to cut down the paperwork so we'd know what we were signing because some of it was in tiny print. Some of the things signed were saying that if I were to die or go into a nursing home for over a year, the notary would come do unpayable immediately. They've changed that now so that my heir has a year or more to sell the house. But it'd be nice if they took that out and didn't have me sign the other one. There are so many in there that are so complicated that I'm hoping I haven't signed my life away.

Finance of America walked me through the reverse mortgage process, all the questions and answers. I dealt with Diana the most through this and she was a really sweet person. I really enjoyed working with her. Anytime I had a question that I wasn't sure about, we discussed it. We also had a three-way conversation a few times with my son. So, everything turned out to be just fine.

The application with Finance of America Reverse didn't take long. The entire process from beginning to end was about three months. Barbara was very helpful. She was outstanding. In fact, we double paid the property taxes and I'm trying to get them back and she's been helping me trying to find out where the heck it is. The interest rates are so low and the terms are exactly what we were looking for. I would definitely recommend Finance of America to anyone that wants to do it.

I liked the lady from Finance of America Reverse that helped me. She was very on top of everything and very knowledgeable and on the spot with answers. I didn't need much help. I already had a reverse mortgage. So, I refinanced. My husband passed away and the interest rates dropped to the bottom and so did the mortgage insurance thing. I was saving money and changing it. It's a set-up for my retirement. If I need money, I can always go there.

I really liked the attitude of Andrew, the guy who dealt with the reverse mortgage for me. He was very good. That was the reason I went with Finance of America. Andrew was pretty level with everything. He put all the cards on the table and always answers my questions. He always got back to me within a very short period of time if I had a question. Although, when he did the quote for the refinance, he quoted on the situation in May of last year, whereas we're in through October. May looked a lot better for me. So, initially, he said, "You could get something like $30,000 in cash," and that gradually depleted down to $13,000. Part of that was due to relying on data that was not up to date.

I was proceeding with another reverse mortgage company, the one I had see on television all the time and the reviews were good, but they didn't seem like they had much hope that my situation would work. They didn't work with me and they didn't even want to follow through. Then, I got in touch with Finance of America and Mark. Mark stayed with me through the whole thing and worked it out. The process took almost three months from start to finish. It took a lot longer than I anticipated, but it worked out well. Mark handled everything pretty well. But there were some issues that could have been dealt with quicker and more user-friendly for me. But I would recommend them to anybody.

The only retirement funds I had were in my home. So, I sold the home to get the funds. Then, in order to keep the majority intact, I had to do a reverse mortgage purchase. I investigated two of companies. One was not helpful at all. The other one was, but then, I called and left a word for the one that was helpful, but they didn't respond back. So, I looked on the internet again and saw Finance of America. I talked with Karen first and then, I switched over to Linda because she's the one who handles the purchases, and she did an absolutely beautiful job. She worked very hard and fast because my Realtor put down a 30-day contract and FHA is usually 45 days to 60. The Realtor sort of blew it there. So, that meant Linda and all the staff there had to work really hard and fast. They got the FHA approved in 27 days, so I was very impressed with them. It would have been great to have rate lower, but I understand.

I had a loan that I refinanced and the FHA insurance dropped from 1.25% to 1.5%. I'm gonna have the variable rate instead of a fixed rate. I chose Finance of America Reverse because it looked like they were as competitive as anybody. The application and underwriting were fine. The overall process was time-consuming. But they had to do what they had to do to cross all the t's and dot the i's.

Most professional experience I have ever had with a financial business. Great follow through. Fantastic customer support. Honest, no run-around whatsoever, and a pleasure to work with. Closed in 3 months. Very smooth process from start to finish. I strongly recommend to anyone considering a reverse mortgage.

The people at Finance of America Reverse were good and I liked the way they responded. The one thing I asked was for them not to start calling me on the phone because I didn't want to listen to sales pitches. The rep stayed on email until I picked up the phone and called her and I appreciated that. I was not in any rush and from beginning to end, it took six weeks.

The application and underwriting process with Finance of America Reverse was very good. My representative was Robert and he got in touch with me on a constant basis. Anytime I had a question, he was available to answer it. It was always honest, fair and out in the open. I don't like surprises and I did not get any. I did some homework on the rates and terms, and I compared about four different companies. Finance of America had the best terms and interest rate. It all comes down to money and they were the ones that gave me the most at the end of the day. I didn’t know Finance of America until I started doing my own research and found them on the internet. They should get the word out and advertise more.

In late August we contacted several HECM providers. We were contacted by Aaron ** of Finance of America Reverse who thoroughly and patiently answered questions. We did get information for other providers, but they were either too aggressive or less thorough. Mr. ** made the process understandable and guided us through to the closing.

The rep of Finance America Reverse was fabulous and very informative. She walked me through the process. She first sent my husband all of the paperwork and he looked over it and we talked about it. It was very easy. She had a representative that came out that was supposed to be representing her at the end and on the closing and she was horrible. I got in touch with my person and I told her. She sent me an email apologizing and said she'd never use her again. She was very sorry. But I was happy with everything. It went very smoothly and if I had any questions, I would email or text her, and she would get right back to me.

I had been with Mutual of Omaha and AAG and they were awful. It took many months and I finally quit both of them. I went with Finance of America Reverse and I liked it. The fellow that I worked with, Andrew, was great. Finance of America did everything that they were supposed to. It's always aggravating but they made it as painless as possible.

Taylor was an excellent Rep. He was so patient and knowledgeable, and lead us through this process seamlessly, making it a positive experience. We would definitely recommend his assistance to anyone looking into pursuing a reverse mortgage. Thank you, Taylor!

During Finance of America's application process, we dealt with Tim, and he was very helpful. I was happy with the rate and terms that we got. Their process was pretty straightforward for us. I had a good experience.

I had another company that I kept going with and they were giving me wrong information. So, I decided to go with Finance of America Reverse. I got some literature in the mail and it didn’t make sense to me, which was why I decided to go with them. It was wonderful dealing with the rep. She was very prompt on getting to things.

Finance of America was outstanding. The application process through them was easy and quick. Everybody we dealt with knew what was going on and there was no second-guessing. Their reps are really sharp on what they're doing. We were told how long it’d take and they stayed within the timeline they first gave us. So, it was really outstanding.

The application process with Finance of America wasn't that difficult. Their loan officer was based in San Diego. She was very positive and upbeat and she worked for us. We live in a smaller town. It took a while to get the people that we had to talk to for the credit stuff, and then for the housing inspection. That delayed the process. It took almost two months. We had one appraisal that came through at a certain amount and within two weeks, it was raised. But it was nice to find out that our house was worth even more than we thought.

I wanted a reverse mortgage and the lady from Finance of America that I was speaking to was lovely. Her name was Julie. It took so long to get the reverse mortgage that we became good friends. It took 10 months to be exact and it was a long drawn-out process. They kept on asking for more papers and it really was a nightmare. Julie was great and the rate and term I received were wonderful. It's a good deal. But that length of time was like pulling teeth.

The process with Finance of America went very smoothly and quickly. Their rep was very easy to talk to and to work with. He explained everything and he didn’t think I had any problem going ahead with the refinancing. Anytime I had a question, I called him immediately day or night, and he answered and got back to me. I was very happy with the interest rate and terms I received.

I went into a reverse mortgage with Finance of America Reverse because of the lower interest rate and to consolidate. It was a long process. There were some mistakes made and it took over three months to close. It was during this COVID mess and everything was over the phone and then the rep I was dealing with was new too. Then, they pulled my credit report and it was the wrong person. It was just frustrating. Other than that, I'm satisfied with the rates and terms I've received. Also, I'm satisfied now that it's over with.

Finance of America was extremely helpful. The woman I worked with put in a lot of effort, time, and patience. So, I was very pleased with her. The process was slow and there were glitches. But in the end, it came out about the way I had expected based on the first experience I had with a different company. The rate and terms were fine 'cause by that time, the values have gone way up. The numbers I was looking at on Zillow set things up and were out of whack. I had to have two appraisals and they were very encouraging. Now, I noticed that Zillow is catching up.

The application process with Finance of America was pretty easy and it didn't take an extended period of time. Melissa, the rep I dealt with, was very good and I was really impressed with her. She was excellent. She really did personalize and we had a lot of nice personal conversation and exchange of emails. The title company that Finance of American used was not impressive. But Melissa did a great job in getting around all the roadblocks that the title company kept throwing up.

We had a refinance of a previous reverse mortgage. We had it with Finance America before and we needed to get the interest down and take some of the capital out. My interaction with their reps was excellent. The whole experience took at least eight months and the fellow that we started with either quit or was let go or had a medical problem and was taken off the case. But he and the fellow who took over were great. They were very responsive if I had a concern at all. But the whole thing dragged out forever. It was a long time for a simple refi but we got it done. Everything turned out really good. I got the lowest rate possible. They said there was some regulation that prevented it from going lower. But it was 3% so that was much better than the previous rate I had.

The rep from Finance of America Reverse was very helpful. There was a lot of factors that had to be taken care of and she was very pleasant to work with and did a good job in what was a pretty trying experience. I'm satisfied.

I enjoyed talking with the guy. He explained everything well and I was impressed with his willingness to help in whatever I made it. I had one thing to do and he set all that up for me. Everything was done great. We've worked things out about the rates and got it as low as he possibly could. I was able to pay for it. I like and recommend Finance of America. They did a good job for me.

We've been with another lender for over 30 days and nothing was happening. I did an internet search and used Finance of America Reverse. The process took seven weeks all together and it was because of the appraisal. Finance of America needs to have a better handle on the appraisal and make the appraisers do it. Carolyn had too much on her plate. Sometimes she sounded really stressed out. It was a bit of a struggle, but we got it done. In this process, I ended up talking to four different reverse mortgage places and even started the process with three of them. You got to turn your patience up high with Finance of America.

The agent was so open and honest and had a sense of humor dealing with old people. The application and underwriting process was long and involved, but necessary to be that way. Every step was told to me, and it came out like they told me. Even if it was going to be six weeks later, it was accurate. I like everything, but what the federal government makes them do, the 4.5%. Nevertheless, I understand what they're doing. They were ahead of the curve on everything they did.

I started with a different company and I wasted five months with them. When I changed to Finance of America, I immediately felt comfortable and I was in the right place. Julie, my loan officer, was very knowledgeable. Of course, she wanted to get a client. But she wanted to mesh my best interest with the company's best interest. She was a win-win person and she would not let me do anything to hurt myself in the process. She knew what she was talking about, helped me with decisions several times, and cared about me. There was a time that I talked to another company and they offered me a different rate. But Julie explained to me that because I was doing mine as an equity line, I wouldn't take it all at once, while I was accruing interest at a higher rate to add to my available funds. I was pleased.

I did a refi on an existing reverse in order to get a lower interest rate. I'm very pleased about what I received and I cut my interest rate in half. The service was very good and efficient. Gary was my rep and he was a very nice guy.

I was looking for a reverse mortgage company and I spoke with several people. Some of them were not very nice. This was about my house. I have to feel comfortable and feel that they are knowledgeable enough. I have to trust them and it's hard to trust somebody I can't see over the phone. Finance of America Reverse was very open about everything and they were not trying to hide anything.

Robert is a straight shooter who always returned calls and answered all questions. I had dealt with other Reverse Mortgage companies - not nearly the same. I would refer all my friends to him. He is good.

I got a real good person in Jason, the representative I dealt with at Finance of America Reverse. He was very knowledgeable, helpful, and he did a great job. The deal that he put together was the best one offered as well. The application and underwriting process was timely and about what I expected.

The application and underwriting process took a lot longer than I anticipated. Not having a pandemic would have made it go quicker. I'm also not really pleased with my rates and terms but it is what it is. That aside, my loan rep was good. Finance of America Reverse did a fine job but I would like to know who holds my loan right now and when I'm going to start getting my statements monthly.

HORRENDOUS experience with Finance of America Reverse. HORRIBLE COMMUNICATION with all involved parties, BAIT AND SWITCH w/ the closing costs -LIARS BUYER BEWARE - HORRIBLE EXPERIENCE - STAY AWAY. There are so many bad things to say about Finance of America Reverse, that I am sure I will miss something. HORRIBLE COMMUNICATION throughout entire process. Multiple times I told/emailed loan officer, Cecilia ONLY call me on a certain phone number; I had to state this 4X. This caused many problems.

I did an application online with Finance of America and that took an hour or so. I had an excellent loan rep that was very thorough. He explained everything so I could understand it and it wasn't so scary. He was on top of everything at all times. The entire process went very well and the rate I got was okay.

I switched to Finance of America because the interest rates are lower now. The process was pretty easy and it took a week or two at the most. I worked with Katie and she did a fantastic job. She was there to help all the way. The appraisal came in really low but that was okay with me because I’m not going anywhere.

The process was all by phone and it was really good. They were knowledgeable, personal and understanding. I'm a little older so some of this process is a little scary in a way. I'm not really electronic. They would be on the phone with me and walk me through every single step with kindness and helpfulness. When someone's voice does not tell you they're rolling their eyes, that's really nice. I love the rates too.

Our rep Ryan was great all the way through. He returned calls very quickly and answered our questions well. We couldn't have been more pleased with him than we were. The process was fairly quick. We were ready to go within a week of filling out the application. The rates we got were favorable and competitive with anybody else that I knew. Finance of America should keep up the good work. If we have further business to do, we'll be doing it with them.

Finance of America had fewer costs with front-end loading and everything on a loan. They loan the money directly and don't go through other spider banks. They also made it a very smooth process. I wish I had done it a long time ago. I had a gal named Bunny and she was fantastic. She was the gal that was setting up the loan and my first contact. There was another gal that was responsible for sending the communications to get various documents. She was very slow to communicate the status back to Bunny. When I called, Bunny would have to call the other gal and check with her. That could have been smoother.

The reps I worked with at Finance of America Reverse were good. What they figured would be my projected closing date was a little sooner than they had expected because it went so well and everything moved right along. So, we didn’t have any issues.

The rep that I had assigned to me was very good, interactive and answered a lot of our questions as needed. So, it was very good dealing with her. The rates and terms were good compared to others. I shopped around and went with the one I’ve got. Everything worked well with Finance of America Reverse. There was a lot of back and forth but we got that all done and it was a methodical process. So, I was okay with it. We finally settled everything, so life is good.

Working with Finance of America Reverse was good, which was why I went with them. Getting the reverse mortgage was a very easy thing to do and they were very helpful. The rep was excellent. She was a good contact and kept me informed.

I had to go to a class about reverse mortgages when I went with Finance of America Reverse. Then, I got a packet that I went over with the rep who was a mortgage broker. He submitted that will all this documentation which was quite expensive. I then had to come up with half the money down. After all that, the application took a while to get through. It was a slower process but it went smoothly.

I looked into AAG and Finance of America. AAG would call and put me on hold. Cyndi from Finance of America kept calling me. She was very pleasant to deal with. The underwriting process and the application were pretty smooth. There were some hoops I had to jump through, though. The rates and terms were fine. I’d use them again.

The refinancing was a very complex transaction. It was a long and drawn-out process for refinancing one house. Every time we did something, there was more added to it. The rates and terms were on the high side. But it was like you should do it the way they wanted it or not do it. Other than that, I like the change in the monthly cash flow. It was a tremendous burden that was there every month for me. I’m happy with Finance of America.

Finance of America Reverse looked promising. The agent that we talked with was pretty good so we went with it. The application and underwriting process went fine. But the people that did the appraisal didn't take into consideration a bunch of stuff. I had to go back and do my own appraising and wasn't too happy about that. The rate and terms we got were a bit high from what we could get nowadays. I could probably go find somebody else to redo it, but based on what the country is going through, I'm not gonna do that now.

My representative, Robert **, went above and beyond to get my reverse mortgage approved. The mortgage I had on my home had some obstacles causing delays and extra work. He called two to three times a week to help me overcome the unusual circumstances of my home loan and complete the process so that we could get approval for my reverse mortgage. Also, Finance of America was able to save me approximately $5,000 on my closing costs compared to another reverse mortgage companies I had researched. I can't say enough good things about Robert and Finance of America, and highly recommend them for anyone considering a reverse mortgage.

We were exploring all options and we found Finance of America on our own and online. They gave us the best deal. The interaction with the loan officer was fabulous.

I had already gone through AG and they lied to me and gave me a price before closing as to what the maximum cost would be. At the time of closing, it changed $4,000 and I would not accept it. I called Finance of America first, but they never returned the call. Then, I got a call from them. I told them what happened and they said they could help me. The process was awesome. I was with AG for almost five and a half months before they closed. I was with Finance of America for less than six weeks for it to close. They were pretty nice. The loan officer I worked with was outstanding as well.

I acted as the contact for my parents. They finished their loan. Our rep, Julia, was excellent and top-notch and I had absolutely no complaints about her. But I found that the timeline was much too long. It was delayed several times for items, which I found to be a little bit ridiculous, things like IDs for my mother from before she got married to match her maiden name to her married name after 51 years. I'm a lawyer, I do this, and I've never seen that. And I've done reverses for clients too.

We had a tremendous guy to work with at Finance of America Reverse. The rates and terms were great as well as working with them. They made everything smoother. They were so much better than AAG.

I started trying to refinance way back in January with another company and it was so frustrating. Then, Adam from Finance of America called me and from that day on, everything went very smoothly, thanks to him. He was exceptional. He not only did his job, he did it excellently. It took away all the anxiety. He called me several times to be sure that I knew what was going on. That never happened with the other company. If I could adopt Adam as a grandson, I would because he was kind, compassionate, thoughtful, and explained everything carefully to this old lady. I can't say enough good about him and how much it meant to me to have somebody really take that on, get it to the end of the journey, and have everything be fine. Also, I'm grateful to Finance of America because they have hired him. They have done a great job, even their communication after it was all over.

Finance America Reverse has a wonderful, smart, specialist that explained everything about the reverse process and she answered all of our questions. Diana ** is a fabulous person. If you are in the market for a reverse mortgage or just want more information how the reverse mortgage can work for you, you should definitely ask for Diana **. She is an expert in her field. We feel blessed to have worked with Diana on this process. She is Number 1 in our book!

The process at Finance of America Reverse was easy. I felt that the appraisal of the house could have been more than what it was. But they did a good job.

So far, my experience with Finance of America Reverse has been good.

I'm very happy with my experience with Finance of America Reverse. It took a while, but it worked out okay.

The whole process with Finance of America was good, except after it was over, I haven't heard anything since. There are things I don't really understand what happened, like the taxes and insurance, did they get paid? I had an Escrow with the bank, I've not had the chance to check it, but I'm not sure if all that went through. I never got any paperwork after the final paperwork. But everything was fine.

I appreciate the help that Toby, the Finance of America Reverse loan representative, put through for me. He went above and beyond what was necessary.

We were originally going with FSI, but we realized we weren't getting what we needed. Our son was helping us and we came across Finance of America Reverse. We called and talked to them, and we were very pleased with what they had to say. The other company would not give us a fixed rate unless the terms are really down for that, and we wanted a fixed rate. That was one of the things that drove us to Finance of America of reverse. They had a good fixed rate and that was important to us.

Finance of America Reverse was very unorganized. The process was horrible. Nobody knew what was going on and I wasn't happy with it. The closing was canceled twice because they didn't send the lawyer and the right papers there. The appraiser they used did a very poor job. The loan officer was very nice and helpful, but she could have done a better job. The rates and terms were the only reason I stuck with them. I would not recommend them.

I was very pleased with the lady I talked with, so I went with her. She was like somebody out of Fargo (the movie). She sounded very midwesterny and she was very nice.

I received a phone call from Andrew, one of the people from Finance of America, and we started talking about refinancing my loan. He answered all my questions. He was very fast to get the proper papers to me so that I could sign them and return them. It was wonderful. The rates were still going down. But I saved over 2% on my mortgage. I had the mortgage at 4.99 and I went down to 2.6 million. Then based on the papers that I received, I thought that I read that that mortgage could not be refinanced or renewed for lower rates. I asked Andrew about it and he said that we could do this and I got the lower rate. He was kind, very polite and helpful. Whatever his job would entail, he delivered it. He was not condescending and we developed a really good relationship. He was terrific and I would recommend him to anybody.

The rep was good and I was comfortable working with him. I had Finance of America Reverse come out to and assess my property. They gave me so much on the mortgage and this extra money helped me out. I do antique shows and two years ago, I did 25 shows in six states. This year, I only did two shows. One was out at Dewey, Oklahoma, and the other one was at St. Paul, Nebraska. All the rest of them were canceled due to the COVID.

The application and underwriting took about three months. The rates and terms seemed competitive. We went through GreenPath on the counseling and the guy that we had there did a really good job. The underwriting went okay because there was some stuff they were asking that I thought was a little too much. So I challenged him on some stuff and they agreed with me. So they worked with me.

Finance of America Reverse had the lowest cost and the rep was great. Also, the process took a month. They required a lot of documents that I had to scan and send to them. It was a lot of work, but it was really pain free.

The process with Finance of America was mostly okay. It got a little stupid - the questions and the hoops we had to hop through. Also, it was frustrating at certain points. One time, they told us they had us mixed up with some other people who owed money so they put a lien on our home. But generally, it was fine and the guy that we worked with was really good. He did his very best to get things done and helped us work through the mix-up.

The agent from Finance of America was very personable on the phone. I had specifically said that I wanted a fixed mortgage. Then when the guy showed up when we came to close our loan the first time, it was all wrong. So I called the agent the next day and told him that I did not sign. Then he said that processing just made a mistake and apologized. So they sent him out again with the adjustable.

Our agent was outstanding. We had a few kinks at the very end of the process and she worked us through it. Also, I was pleased with the rate and terms because I had a much higher rate when I took the mortgage out seven years prior. We were glad to have the reverse mortgage finalized and Finance of America Reverse seems to be pretty competent.

The process was pretty quick. The application and underwriting took about two months and it went smoothly. I just had to get all my stuff together and Finance of America Reverse had to do their thing. Everybody kept me informed. Then, a nice person came and closed. Also, the rep I worked with, Andrew, was friendly and likes to talk. He's a good person and knowledgeable. It went easy with Finance of America Reverse. I had tried this about 10 years ago with AAG and Quicken Loans and it was a nightmare with those two companies.

I started out with a mortgage broker at a regular bank. After going through a lot of that process, it turned out that I wasn't going to meet the requirements and after spending a lot of time with the papers, I decided that I didn't want to reapply under the Jumbo. I applied with the other bank under the HUD program then I just abandoned it. In doing research back then, I did a couple of cold calls, and one of them was to Finance of America. I didn't want to do the terms that they were then. Then I started thinking about it. At the same time, one of the mortgage brokers that reached out to me the year before suddenly contacted me. The rules had changed and the terms were more favorable to what I needed. The process took 11 months. It turned out that there were some issues right at the end.

Finance of America Reverse double-charged me for an appraisal that I never got. They sent another appraisal person out here but nobody ever showed up. I tried to deal with it with Nicole, the girl I originally did the loan with, and she got very hasty with me. I said to just forget it. But they screwed me out of $500 something. It really upsets me that they double charged me for an appraisal and the fact that the last appraisal was less than the first one and they used the last. I tried to talk to that first appraiser that came out here and he didn't want to listen to me. I built this house myself and I got about $200,000 worth of extras in this house, which they didn't take into consideration. I have a couple of friends who were appraisers who said they were supposed to take everything into consideration. I got the money I wanted but I'm not happy with the experience.

The process was very tedious and some of the information was beyond belief. I'm surprised they didn't ask me about bathroom habits. Also, they never seem to get everything right. If they had asked and got all the information upfront, the process could have gone a lot easier. Then, every time we would get something resolved, the underwriter would need something else. It went on and on and on until Toby took over. He worked through the account. It seemed like it took forever but he finally got it resolved for me.

The overall experience with Finance America Reverse got taken care of. I got done what I needed to get done. However, there was a little bit to be desired as far as their follow-through. The whole procedure took me about six months. It was indicated to me at the beginning, it would take about two months. During the process, any little thing that came up, I would go through my loan broker that seemed to be an employee of Finance of America. He seemed to be conscientious enough, but then, every little thing would take two weeks to resolve.

I had an existing reverse mortgage and I knew that the value of my property had gone up considerably. I thought I'd redo it and get a little bit more cash out. I worked with a very, very nice gentleman based out of Henderson, Nevada and he stayed with me through the whole process. Also, I was very happy with the rate and terms. It's better than what I previously had.

Finance of America Reverse is good. They did a good job. Scott, the rep I worked with, was very patient. We had a lot of ups and downs trying to get this thing done. It also took a long time. But then, it wasn't their fault. There were some things that we had to clear up on our end and Scott really helped a lot to get them cleared up. He was instrumental in getting that done. He was very good.

My first phone call with Finance of America Reverse was on October 30th and we closed on November 20th or 23rd. It was very quick and painless. Also, the gal I worked with was great. Any questions I had were easily answered. I was very satisfied.

Finance of America Reverse was the first one to contact me. The rep was personable and the guidance they provided was thorough. I was comfortable with the rates and the terms of the mortgage and working with Finance of America Reverse satisfactorily helped us. But in the last two weeks, I've been trying to set up an online account and I have been unable to make any personal contacts with them. I get to one automated system after another. So, to date, I still don't have an online account.

The process at Finance of America Reverse was all right. But it could have been smoother. There were quite a few hiccups as far as paperwork goes. The expenses were also a little bit high. But the agent I worked with was very professional.

My wife and I have just finished building a house, I will be 80 on my next birthday and had pretty much spent all the money we had building a house. We are pretty low income so needed to regain some funds. We didn't understand a reverse mortgage but am very happy we did one and would recommend this company and Taylor **, we are very happy with them. Finance of America Reverse, Tulsa , OK (317) 559-5853

F.A.R. has been a helpful financial planning tool. I found the people who worked with me were sincere, honest, and patient in explaining what is a complex financial product. After the application process, the closing went well. The whole process is a bit of an endurance challenge, however the final conclusion has left me with a long term retirement planning source of funding.

UPDATED 12/18/20: The rates and terms of the mortgage I got were excellent and I was very well pleased. Finance of America withheld property taxes though and added it to the loan when they shouldn't have. Now they're going to refund them which I have not received yet. That was something I didn't like. Other than that, I felt comfortable working with them. My rep Jason was always more than willing to help in any way. Working with FoA has had a very positive impact on my life.

Everything went fine during the reverse mortgage with Finance of America Reverse. Because of the pandemic, it took a little longer to get everything going. But the rep was very nice. We were also happy with the rates and terms. We were pleased.

I was about halfway into the process with another, the one that advertises all the time. The refi that I did with Finance of America Reverse, they said that they are a broker, and that they don't tend to sell the mortgages off to other people, whereas a lot of the others procure them, but then sell them. I had a bad experience. I refinanced twice in the 30 some odd years that I lived here, and every time, somebody sold it off to Countryside. Countryside is the one who went bankrupt in ‘08 and had massive paperwork irregularities. So I just was like, I don't want to end up with some fly-by-night ** place. Finance of America was like, “No, we're a brokerage. We buy from others. We don't necessarily sell them."

We were looking for a reverse mortgage, so we googled to see different companies and what they were offering. I talked to Julie from Finance of America Reverse and we found out it was very beneficial to us. So, that was why we decided to go with Finance of America Reverse. They explained easily to us the process and the documents. I felt very comfortable and confident in the resolution. Julie was very great to work with. She led us every step of the way, what to expect and when. The terms are also good and easy to understand. However, we thought it was gonna go fast. But because there were restrictions with COVID, it took a little longer than we expected. We had some bumps here and there, but we were satisfied in the end. We got the funds that we needed and everything was settled. So, that was very good. We were very pleased.

I had investigated several entities, and I concluded that Finance of America was most honest up front. I did a reverse mortgage to stay in my home and to make it possible financially. I don't have a car note, I don't have credit cards, and I don't have a house note. The application process was smooth, uncomplicated and there were no deceptive practices. I found the personnel at Finance of America to be very honest up front.

I was more impressed with the loan officer from Finance of America compared to other lenders. We seemed to click. His sincerity stood out for me and I didn't feel like a number. The other thing that impressed me with the loan officer was that he was patient with us. I started talking to him for probably over a period of several months. It was a difficult decision to make and to come around to figuring that this was the best thing for us. He would contact me periodically but he didn't bug me. Also, I was pretty much impressed with their whole system. The process took about six weeks from the time I actually gave it a go. It wasn't an uncomfortable length of time at all.

I already had a reverse mortgage with Finance of America Reverse and it was time to renew it because it was worth much more money and I needed the money. The rep was very good and helpful. I got emails asking me if there was anything I needed and if I had any questions. She answered them when I had any. There was an incredible amount of paperwork though. It was outrageous and bigger than a dictionary. The process wasn’t as long as the first time around. But we had Covid happening so we had delays with getting appraisals. Still, everybody worked with me on getting it done. Also, everybody was good and careful to make sure they did mask and gloves especially because we had COVID happening.

The reverse mortgage works out fine for what we’re doing. The terms and rates of the mortgage are very good and reasonable. The interest rates and how it all came about worked perfectly. The experience with Finance of America Reverse was very simple. It was very easy to understand and where we didn't understand it, Mark, the guy I worked with, would always explain it and get information for us. He was a super guy. He and I worked over eight months to make this thing happen. He was incredibly patient and was never pushy.

The reverse mortgage seemed like a good deal. I needed a little bit of money and the payback was easy. Finance of America Reverse had Borden, the rep, which was why I chose it. He was knowledgeable and diligent. If he didn't know to answer immediately, he got back to you and if he said he was going to email, text or call, that was what he did. He was very diligent about following up and he didn't nag or aggravate you. He would say that we needed to get this done to proceed. If it didn't happen in a few days in some form, he would text you. He wasn't pushing you and would just remind you. One or two things that we didn't fully understand had to be done over and he was very patient. He represented the company very well.

Finance of America did a very good job of explaining things and going through it. Everything went pretty clear. They were able to give me satisfactory answers to my questions. The process was quite easy.

When I called Finance of America, I talked to Cyndi. She was so kind, thoughtful and responsive that I thought I made the right decision going with them. I don't regret it at all. The process was a lot easier than what I anticipated. Everything was great. I got my bills paid off and I'm pleased.

Our agent, Autumn, was phenomenal. She was very understanding. She answered emails promptly. She called us promptly. The general process was good. We were satisfied. Working with FAR has made us feel a bit more relaxed in our situation. They were forthcoming on what moneys would be involved and we got what we asked for. But there were a number of times when changes were made at the last minute and we weren't notified.

I looked at the AAG advertisements and we were considering going with them. But I talked to Barbara at Finance of America and I was impressed by her. She gave us a better deal than AAG. Then they came and inspected our house and gave us a price. We were happy with it. There was quite a bit of paperwork, but that’s the way it goes with these things. We could talk to them anytime we wanted to, and they answered our questions. We had a direct call to Barbara who was their main contact. Anytime we had a question, she would answer and could answer, and we’re happy with that. On the financial end of it, we're happy with what it turned out to be.

We needed a little help with having a little extra money. We went with Finance of America. The application process was long, but it's worth it to do that. They need all that information and it's time-consuming, but I don't see how that could go any faster. We redid the process. The second time was easier to see all the information already. We just signed papers. The guy that I always talked to, Scott, was helpful. He was wonderful. We needed to get things fixed around the house, and going through Finance of America, we had the money available to do that. I’d tell others to go through them.

I really enjoyed working with Finance of America. Toby was fantastic and he's the main reason I stayed with them. He was very personable. He was very interested in my well-being. He looked after every aspect and kept me informed all the way. I would deal with him again if I had to. Finance of America could’ve been a little bit lower with the way that the interest rates went. But it was all in the timing, and when the loan finished and all that was where everything was. So, I'm happy with it.

The application process was pretty clean and quick. Finance of America did a nice job and the rep was very helpful. He was there every time I called to ask him a question. The rate was fair too. We locked it in and it went down afterwards but that was my fault.

There were three or four lenders but Randy, the lady at Finance of America, was fabulous. I asked her for a timetable and she gave it to us. Though there was very little delay, they stuck to it. They were very helpful and easy to work with. They did a great job. The process went very smoothly and quickly. The experience of being a homeowner for 61 years helped me too. I've lived in three houses and probably financed each of them about a dozen of times total in my life.

Finance of America's application process appeared to be relatively uneventful due to the fact they used DocuSign and electronic means today. It went as well as to be expected. From start to finish, it took much longer than I really anticipated. It took three months. It was no fault of our loan officer. It's just that we were informed that they were requiring a random selected second appraisal. That's what really threw the monkey wrench into it. It was an extremely bad experience. The lending process was fine. The issue and a severe problem was with the appraiser

They were very friendly and the application process went pretty smooth and quick. They lowered my mortgage rate which is all what we wanted. I was very happy with the rate at 3.6%. I also liked the main thing that was stressed that there would need no closing cost.

First, the loan processing took forever. The number of documents were above and beyond what was legally required. I felt like I was being harassed. Second. I completed Reverse Mortgage Counseling for a HECM Fixed Interest Loan. I applied for a HECM Fixed Interest Reverse Mortgage. I ended up with a variable interest fixed mortgage. What they did was illegal. They broke the law.

Excellent, professional service from first contact to closing. Our agent in Indianapolis was friendly, courteous, and professional. He guided us through the process, making it near effortless. We never felt like we were being "sold". One of my top 4 life changing decisions.

I was trying to help my dad out and get things situated for him in his last days. I went with a reverse mortgage and I worked with Tim from Finance of America Reverse and everything went well. He knew what he was talking about and he was very forthcoming. Also, he answered my questions and he was very good with that. But he worried me to death with the phone calls. He was calling me two to four times a day every day and it got to the point that I wouldn't answer the phone because I saw who was calling.

The initial proposal made me choose Finance of America over other companies. But I was not informed by the rep properly the way I was supposed to be and the process took twice as long as it should have. It took close to 70 days and I was very dissatisfied with the length of time. It shouldn't have been that complicated, in my situation. The bottom line was that I paid off my mortgage. But Finance of America was accusing me of not paying off the loans properly. I had two mortgages and I paid off the first mortgage. I didn't pay off the second mortgage until the sale of the house.

My brother actually was part owner of the house with my mother and he wanted out of the mortgage. It was a very complicated situation. A friend of mine who was a realtor helped me and proposed that a reverse mortgage might be the way and so I got involved. The application process didn't take more than a month. it was fast. My interaction with the loan officer was great. But I didn't like the terms of the interest agreement and I misunderstood it. It wasn't a fixed rate. So I did a remortgage recently with the same company and I got the interest rate down. That took three weeks and I was really impressed.

My wife didn't wanna leave the house and we still owed $88,000 on it. If we did a reverse mortgage, we could stay in the house and wouldn't have to pay the high monthly mortgage payment. We did and it went well with Finance of America Reverse. The rep was very knowledgeable and very compassionate. He was always checking in with me making sure that I had all my questions answered. He was excellent.

I contacted about four companies at the same time but I went with Finance of America because of the person that helped me with the loan. He got back with me quickly and continued to work with me. He was very proactive. He explained the process and followed up with me on a regular basis. There were a couple of minor things on my credit report. I explained to him what was going on and he offered to draft a letter explaining that so I could sign it. That saved me some time. I was upset about the slow response time and some of the requirements didn't make sense to me. They were requiring me to do something that didn’t need to be done because I've already proven who I was. By that time, other people were contacting me but I stuck with it because I felt a lot of confidence in him.

I liked the representative at Finance of America Reverse so I went with them. He was great. He would answer anything I would ask him. He helped me through the whole thing. He was for the customers and also with the company. He looked out for you. However, it was a long process. They could have a quicker application time. Other than that, everything is good. I needed the funds and I'm fine now.

I ended up in some dire straits and my brother talked to me about a reverse mortgage and how it would be a good idea for me. I decided to go ahead. I had a guy named Ryan from Finance of America Reverse and he walked me through it and was really good. There was some computer stuff that I'm not really good with, but I sailed through it and he made sure everything was okay. Any questions I asked him, he was really cool about it. He was patient and very polite. That was important to me because it was real stressful for me. I'm 66 and I was never brought up on computers.

It took a couple of months' time to get everything together and back and forth with everything. They helped me with whatever I needed and they processed the loan for me. If I had any questions, they helped me with it and they always returned my call. I had a real good loan officer. He was a friendly guy and he explained everything to me. It was an easy process for me. He made it really, really easy for me to understand everything and make sure I understood everything.

The process went smoothly when I refinanced. It took a long time. But with everything going on with the COVID, I can understand why. The person that was helping me was there for me whenever I had a question. So I was really satisfied. If I had to leave a message, he got right back to me. Whenever I had questions at the time of why it was taking so long and if he didn't know the answer, he'd find out the answer. He was a pleasant person to work with.

I did a lot of research and got three companies that do this type of financing. I spoke to all three and ultimately, made the decision to go with Finance of America. Toby, the individual responsible for communicating with me and putting the picture together, was excellent and he gets full credit for closing this deal.

The refinancing was a lot of paperwork. It seemed like a lot more this time than the first time we did it. Linda, our loan person, is okay but I had questions and I kept asking over and over because I really wanted to have a firm grasp. And I think she thought that since we had done it before, we understood more than what we did. It seemed like there was a little frustration from us asking those questions about the stuff that we needed to ask. But the timeline was fine. We weren’t in a huge hurry. I just wanted to be sure we got that lower interest on that.

It went very smooth with Finance of America Reverse and Robert was willing to answer all of my questions. The application and underwriting process took about six weeks.

I made enough money on Social Security to pay my bills, but I didn't have any extra money for groceries or gasoline. Every year, the utilities and insurance increase, so I would not have been able to pay for those another year with just Social Security. I worked for five years remotely from home, but I'm getting macular degeneration and it was hard on my eyes. I retired in June and I filled out the paperwork for the reverse mortgage to replace the money I was losing from my part-time job. It went through smoothly, but it was slow. I thought that it was going to take 60 to 90 days, and it took 120 days. That's my only complaint though. The loan officer from Finance of America was very helpful, and now, my house payments are no more.

Finance of America enabled me to relax and feel better. To get some funds, I had no choice but to get a reverse mortgage. I made a phone call, returned calls and had conversations, and we took it from there. I liked the way the young lady talked, so I went with their company. She was a loan officer and I liked what she had to say. I previously called AAG and got totally fed up with them because they worried the hell out of me.

I spoke with Mark from Finance of America and he was well-informed of the product. He gave me information in a timely manner. We made the application and closed it in less than 30 days. Working with Finance of America has made my life a lot easier. They were prompt, fair, and courteous.

We have worked with Taylor ** with Finance of America Reverse for the past couple of months to secure a reverse mortgage on our newly acquired home in Ivins, Utah. He has been very helpful and courteous in our endeavors and was able to satisfy all the requirements with us so that we could secure the loan. It is going to be very helpful for us to be able to live in this home, probably for the remainder of our lives and for that, we thank him and Finance of America. We will recommend your services to anyone in the market for a reverse mortgage.

Everything went very smoothly. The timing of it was good and the rates and terms were fine. Also, Scott was very informative. He did a great job.

I went with another company at first, and they tried to rip me off big time, so I said, “No, that’s not gonna happen.” I tried Finance of America, and they didn’t do that. The rate was decent and the loan officer helped me upfront. Since I already filled out all the paperwork and went through the whole process with the other one including the counseling that I had to go through, the process went quickly. That saved a lot of time.

I liked my contact with the representative, Scott. He was better than what I had in the past with other lenders. He was professional and well-informed. The application process went rather smoothly and my questions were answered. The rates were fair.

Reverse mortgages got a bad rap at one point and my bosses said that is something you do as a last resort. But it depends on if you want your kids to have all this equity in your house or if you would like to use it while you're still alive. And in our case, it's a lot of equity. Plus, my kids are both doing very well and they'll still be able to sell the house and get more money for it. We chose to do it with Finance of America Reverse because of the loan officer, Cyndi. We were getting bids from three companies to do the jumbo reverse, and I got a bid that was a little bit better than Cyndi had given us. But because she had been so straightforward, upbeat and informative, I came back to her and asked her to match that proposal. Then, she came back to me and said she could. She held my hand every step of the way and she was fabulous. I hope that the company values her because she was very helpful all along the way.