Finance of America Reverse Reviews

The people I spoke with at Finance of America Reverse were very nice and there was this one lady, Melissa, and she was great. If I had a question or wondered how it was going, she was there. She was always very positive and not pushy at all, and I had a good feeling. The rates and terms were the same as the other reverse mortgage that I had a couple of years ago but I was a little surprised I didn't get more money because the housing industry has gone sky high. We all know it's gonna fall because it did before and I got about 5,000. My home was valued at 270 and went up to 320. I was surprised that it wasn't more, but that's okay.

I'm 83 years old and we were doing a reverse mortgage. We refinanced it and Oli, a young man from San Diego, California, helped me through the steps of doing that. He did a great job and he was a nice guy. Four months later, we’re now moving and I’m in the process of doing another reverse mortgage on the new home. I'm working with a gentleman in Tulsa, Oklahoma, Matthew, who has done a fantastic job. Everybody I've ever talked with at Finance of America Reverse has been perfect. I've been in the insurance business for 40 some odd years and this is the best people I've ever dealt with in my life. The application and the underwriting process was smooth and going through it a few months ago and going through it again, it was the same.

The application process with Finance of America Reverse took a couple of days and then, it took a week for someone to do an appraisal. The rep was a good guy. He was there when I needed to get a hold of him to ask questions. I got a low rate and I have no problem with it. Everybody I know is terrified of reverse mortgage and the more I’m in it, the less I’m afraid. I get a little letter every month so far. It was hard to get the insurance premiums picked up and that didn't happen for three months. But everything else worked.

I saw Finance of America Reverse's ad on the internet and I liked what I saw. Then, I called the number and I liked the salesperson, Camille. But we had a lot of problems. I'm in a condo, so we had to get the condo approved by HUD for a reverse mortgage and that took a lot of effort. But we got through it. Then, they used the wrong form for the reverse mortgage and we had to start all over again. They used the one for a single family house, not a single family condo. What could go wrong did go wrong but it wasn't so bad because the salesperson was understanding, helpful, and explained everything that happened. We started in November and we closed in July. That was a long time but I could see that they were working through the problems. Aside from that, the whole process was done over the phone and over the internet. I'm used to going to visit bankers in their offices but I was able to overcome that problem as well.

The one local provider in town had a lot higher rate compared to Finance of America Reverse. The process with Finance of America took a little too long because we had to have two appraisals. The application and underwriting process took six months. Every time they say it was good to go, the underwriting wanted something else done. Our rep, Ryan, told us, that doesn't happen normally but we happened to be one of the lucky ones.

I already had my reverse mortgage with Finance of America Reverse and so I did a refi with them. The guy I had explained things when I had doubts. He was very encouraging and he kept up too. He never left me wondering. He would call me before I'd call him and he always answered. It greatly reduced my interest rate and my MIP. It was something I couldn't afford to not do. I would advise people to call Finance of America Reverse.

Finance of America Reverse did really well. The rep I worked with was really good. He explained a lot to me. I was impressed with the knowledge that he had and the friendliness. If he didn't know an answer, he would get back to me with the answer.

I hated the process of getting a reverse mortgage so much. I will never do that again. The federal government took way too long. Almost 200 documents to sign and to initial. It's insane. On top of that, they were supposed to have done the evaluation on my house by February the 10th. It was not until the middle of May that they finally gave a judgement. It was extremely frustrating and irritating. Because of such, I will never, ever, do that again.

Our agent, Dennis, was fantastic. From start to finish, we never had a problem, never felt any type of uneasiness that you might feel sometimes when you're dealing with a finance company like that. I would recommend them to anybody and especially him. He was great.

The process with Finance of America went very well. They worked just as very well to get it accomplished. However, it took a little longer than I had hoped. But that was because we had a house in a trust and I could not find a copy of my trust. We had one lawyer said he would work with me. After a few days, then I called a different lawyer. So, that wasn't because of Finance's part, that was because of the trust and our lawyer didn't follow through with me.

The process with Finance of America was long and drug out and it just took forever. But the rep I worked with was very good. I got the impression that her hands were tied in a lot of things. It seemed like with this type of mortgage, the government's got their hands in it big time. But the rates and terms were good. Everything came out like I was promised and I couldn't be happier with how it turned out.

I liked the rep I worked with, Jason. I felt wonderful working with him. But they were very slow in getting this new reverse mortgage through. But Finance of America Reverse is great.

Recently decided to refinance my reverse mortgage. Taylor of Finance of America was most helpful during the whole process. Taylor is a knowledgeable and efficient thinker. He is also a no nonsense guy, which is very much to my liking. I would highly recommend Finance of America to any one interested in a reverse mortgage.

The process seemed to be longer and more tedious than first expected, but the overall outcome was very positive. I have already recommended Finance of America to family and friends. Especially Taylor! I have kept his number in case anyone is interested in calling him. He was very helpful in explaining our options and was always on hand when we had questions.

Helpful. Patient. Returns calls in timely manner. Takes the time to explain any questions thoroughly. Friendly disposition, making customers feel at ease with whole experience. Follows up with customer to make sure customer understands and is comfortable with procedure. Well done Taylor, thank you.

I did the reverse mortgage because I wanted to paint my house and do my floor, but in the end, Finance of America Reverse paid $6,000 and they could've given a little bit more than that. When you do a $6,000, you don't have the money to do what you really want to do with the house. But other than that, the rep I dealt with was very polite and he explained what I needed to know. His name was Scott and he was a nice person.

Linda, the rep, was magnificent. She took care of everything and was right on top of every single little item. We didn't have one minute's worth of trouble. I was amazed at the cost of closing and there were some challenges with the process in that the appraiser didn't even come and wrote wrong information on our property, wrong pictures of the wrong house, etcetera. Finance of America Reverse wouldn't change their mind on what they offered but it was close enough to what we had originally talked about that we accepted the offer.

The whole process with Finance of America Reverse took almost a year. I called up every four months and asked what was going on. They would say that they were still waiting for final approvals. My mother and father both passed away and they needed documentation to that effect. This went on for months and months. So I finally went to Providence to get death certificates and sent them in. The next thing I know, everything was approved.

It was a long process with Finance of America Reverse. Fortunately, I had a lot of help. Joe was the agent and he walked me through this whole thing from beginning to end. I didn't know what I was doing. He sent me paperwork to sign. I had to contact the bank and there were a lot of details that were involved. He recommended that I get a counselor. He sent me a whole list of counselors that are available throughout the country and he recommended a couple. He said I can pick whoever I want. I just chose one and she was great and was a bipartisan person. She wasn't advocating one way or the other. She just gave me information about the paperwork that I got from Finance of America, so she was very good. I felt comfortable talking to her. She gave us a lot of advice. Joe also got an appraisal for us. A person came down. He was a notary. Had to sign more papers there.

Their refinance process was straightforward and simple. Their customer service was seamless and they kept me on top of everything.

The application process was very good. The whole process took a few weeks to get completed. I also felt very comfortable working with the rep. We're very pleased with our experience with Finance of America Reverse.

Our experience with Finance of America Reverse went fine. Katie, the rep I worked with, was great.

I worked with Taylor from Finance of America Reverse. He helped me through the reverse mortgage process. I was very thankful for his assistance. He walked me through the process day by day, answered all my questions, and followed up with everything that needed to be followed up. He told me exactly what he needed to do. When I accomplished that, he reviewed all of the information that I provided and gave me some good feedback on that. I relied on all that information until finally we got through the final process.

Finance of America Reverse was the first company to answer me and I've had a very good experience with them. They gave me all the information I needed up front. And when I had to wait for different things, they constantly gave me updates. I was very comfortable with them. I got a good rate too.

The reverse mortgage process took much too long. It should have been done in 30 days but it took the better part of three months. My rep was fine but the procedure was a real pain. The trouble is that my wife is in a nursing home and she owns half the property. She's handicapped and she can't sign her name. I gave Finance of America a copy of a power of attorney. I thought that would be enough but it wasn't. Be prepared for the length of time the process will take. It doesn't happen as quickly as you think it will or as quickly as your representative tells you. Other than that, I'm very happy with their service.

The application process was pretty good. I was very happy with Amber, the girl that got me going on it. Working with Finance of America has made my life better.

The rep of Finance of America Reverse was very helpful and we worked together right from the beginning to end. It was frustrating for her, frustrating for me and my wife, but we got it done. The end result is, we really didn't get anything that we wanted other than we don't have a mortgage payment anymore. We didn't get much cashout. We have a house that's appraised for 638 and we owed 340 on it, and they wouldn't give us $50,000 cash out so we could pay a couple of small bills and have a little reserve. There was way too much paperwork too. The guy that okays it at the very end was also a nitpicker. Just awful.

I contacted Finance of America Reverse and discovered that they charged either none or minimal origination fee. They were somewhat cheaper than the competition. The interest rates were roughly comparable. The process went smoothly too. I worked with a lady named Linda and she was very good to deal with. She kept in touch and facilitated the whole process. If I had something that could have gone smoother, it had to do with the property appraisal and the closing. During the COVID thing, it complicated all of that.

My rep was a down-to-earth person and I enjoyed working with him. He was clear about everything and honest. I got very good terms.

The agent was responsive and sent me the information he said he would. Like most underwriters the process was a bit of a pain and was redundant sometimes. But other than that, it was an okay experience. Things came out the way the agent said they would. Check this company out.

Working with them made my life easier. The young man I talked with was very informative and had a good personality. Whenever he felt there was something we needed to know, he'd give us a call. But the process was kind of messy. They could have better communication between their different departments.

Everything took a lot longer than expected. They give me excuses that it's COVID but the process still took a long time. But they did a good job and we're happy with the results.

Working with Finance of America Reverse was wonderful. I have a very positive ending to it all. There were some issues in slowness, but part of that was my condo had to have a single unit approval. So, there was an extra step. It made it a little longer, but they were good. They handled all that for me. They submitted the paperwork. I had to get a lot of paperwork from the condo association and forwarded all this. At some point, my condo association personnel was forwarding information to them too to help get that accomplished.

Barb, the agent of Finance of America Reverse, was fantastic. She talked me through everything. I understood completely what was going on, what was gonna happen and what needed to be done.

My reverse was already with Finance. So, when the interest rate decreased, and I kept getting notifications about it from all these loan companies, that's when I started looking into it. I did not know that I could do it with Finance. So, I contacted and found out what others were doing. As I was about to make a decision, I thought, “Well, why don't I contact Finance? They already have one on my house. They have all the info.” So, I contacted their customer service and found that Finance would do that. It took a while though.

The company that we had originally written a reverse mortgage through, AAG, is no longer certified to write in Massachusetts. The servicing company was Finance of America Reverse. The application process was really arduous. It was much more difficult than the first time around. The in-house people needed to have more experience with what they were doing because several times we had to redo things that they hadn't processed correctly or they hadn't told us about to begin with. It just went on and on. It was not a pleasant experience. It took a lot more time than it ought to have.

I’d recommend Finance of America Reverse highly. They had my first reverse mortgage So, I did my second one through them as well. The second one was a lot smoother and easier. There was a lot less paperwork. Amber, the rep I worked with, took care of a lot more stuff. The first guy did a good job, but Amber went over and above on everything. She made everything easy and was really accommodating. I was really happy with her and the finance she did. Every time I needed to talk to her, she was right there and she always got back to me, even on weekends. She just did a really good job for me.

Finance of America Reverse was very helpful. My actual contact person, Andrew, was very good. As far as their application process, it was all right but there was so much duplication. We signed the same form at least three times. I signed forms for him, and then there were the same forms and the package that we DocuSigned. I’ve never known why they can't be as streamlined. Other than that, I thought the rates were great.

The rep I worked with was very good. Helped me in every aspect. He stayed in contact, answered questions, gave clear, precise information upfront, during and after. The entire process was very smooth and good. However, the underwriter had so many questions. They asked for my HOA dues, which I had already provided. I provided them a copy of the receipt. They said, "No. We want three years going back." So then I had to go on my files and find three receipts for three years. They did another thing similar to that and I thought that was silly. But I figured they put you through that to see how willing you are to work with them. But Finance of America Reverse did an excellent job and I really appreciate it.

The application process with Finance of America Reverse can be a royal pain. There was a biggest hang-up. I was born in England. It took three months because somebody in Finance of America wanted the department in England to put it in writing that my pension was going to be continuous until I die. This took three months to get straightened out. It was like during the COVID. You can't get them on the phone, and they won't give you personal information with an email. It was back and forth. It was horrible. But everything’s straightened out. What I've got now is very good. I’m very happy with it. I would highly recommend Finance of America Reverse, especially with somebody in my position. I don't have any family here. I don't have to worry about them being upset because they're not gonna have any money when I die.

The rep of Finance of America Reverse followed through and she was there when I needed her. I like the way she does things. Also, their down payment was less than a couple of other places that I checked.

I was turning 65 and I still owed quite a bit on my house. I was going to be strapped for money. It would have been hard for me to continue making my house payments. I applied for a reverse mortgage with Finance of America Reverse. The application process was very simple, very clear and understandable. Their representatives are knowledgeable and very easy to get ahold of. I was very pleased with the service Finance of America provided. I'm very satisfied with having the loan overall.

I got a hold of my rep Toby and he was more knowledgeable than the rest of them. He worked with me and kept me in the loop. With the other people I called, I wouldn’t get a call back for several days. The application process was a lot easier than taking out a bank loan. I got good terms. The only thing I was upset with was when they had the appraisal, the guy that appraised it, he never came in the house. He just drove by and I didn't even know he did that. We had remodeled the inside and he said wouldn't come in due to COVID. So, he appraised me low. Other than that, Finance of America was great and I recommend them to everybody.

People should look into Finance of America Reverse. Their application process was excellent. We were supposed to get a welcome package and we never got that. But the rep we had was very professional, worked very hard for us, and was in good communication.

Finance of America Reverse gave me a good rate, the same that the other people was giving me, and the papers were there already to refinance, so it was easier. Aside from that, the rep I worked with was very good and I did it because of him. The whole process took a couple of months and everything went great. I like them.

We had been going through the process of setting up the reverse mortgage with a different company and we had gotten to the counseling aspect of the application. During that counseling application, it was suggested to us that we were paying too much and that we might want to consider other lenders. Then, I went online and looked up the five top reverse mortgage companies. Finance of America was one of them. Two of them didn't answer their phone and one of them wouldn't give information without formal application.

Finance of America Reverse's process seemed to be a bit drawn-out and took five weeks to complete. But the person I worked with answered all my questions right away. I have a very high need to know and he provided me with tons of information. His name was Tim and he explained everything as many times as I wanted him to. It was almost like going to a class and he was an exceptional officer. A reverse mortgage is more complicated than a regular one. But as long as I was working with Tim, I felt everything went fine. He even had a phone number that I could call so I wouldn't have to use my telephone, which I have to pay to use.

I was going to go with Longbridge, the company that I'm with, but Toby was very persistent. I was concerned that Longbridge wasn't doing me right, but come to find out they were totally right with what they were doing but I went with Toby with Finance of America. The appraisal took so long. What was upsetting me with Longbridge was the appraisal because I had two appraisals and they wanted another one. I thought they were scamming me. What I didn't like with Finance of America was that when it started out, Toby was telling me it was going to be $500. Then it turned out to be $1,100. When I did sign the contract, it went up to $1,200. I didn't like that at all. But I have the reverse mortgage. I'm grateful to have it. Toby has answered everything that I needed to be answered. He's been right there every time I've called to ask a question.

Everybody impressed me. I started out with one person and then, we went from him to his boss. Then we met the boss of the whole company too. They were all very good and nice people. The only person who wasn't very good at her job was the notary who came over here to get our signatures. She messed up so bad so she had to come back again. So that wasn't good. But that's not the fault of Finance of America Reverse. They’re good people to talk to. And yet, when they're doing this kind of process, they need to look into it thoroughly.

Getting a mortgage through Finance of America was easy and fast. I'm glad that we did it. They were really nice. I felt they were honest, and they did a good job.

We took out a reverse in 2017 with Finance of America Reverse. Now, we needed to update and lower the interest rate on the stuff because it hadn't been lowered enough. We were getting low on our funds, and so we went ahead and did a second reverse mortgage. They were wonderful. We went through the whole process and their representative was outstanding. He handled this time for us on the reverse. He walked through everything fine. If there was any questions on our part, I could call him and if he wasn't available, he'd call back. He'd answer my questions and he'd say, "No problem. Just call anytime."

We check with Finance of America first to see if it would be easier to refinance with them since we already had a connection. The amount of paperwork and the sheer amount of hoops that kept getting held up, and wanting more and more information to get the approval got rather annoying and intrusive. The guy we were working with, Toby, was great and he did a lot of work. I’m very glad he was able to get it through and we were able to complete the refinance. Working with Finance of America, we lowered our interest rate and I got my name back on the mortgage. I’m glad we did this refinance and we got it through. It was worth getting it done. It was just a little more of a pain in the patoot than I was expecting. Other than that, I'm satisfied.

I did my reverse mortgage with Taylor and could not be happier with the service he provided. The process was simple, quick and enjoyable in great part thanks to Taylor. I would strongly recommend his services. You will NOT be disappointed.

Finance of America Reverse would call me up and I'd have to go in and sign papers, and they were ready for me immediately. I didn't have to wait. The biggest problem was we had trouble getting an appraiser on the house because of the pandemic. It was just getting started. But I was perfectly okay with it.

The process with Finance of America Reverse went fine. The lady that helped us in California was extremely helpful. She got back to us constantly so communication was the key point. The rate and the terms were good compared to the other people that gave me quotes.

The process with Finance of America took over a year. The first approval officer didn't want to approve the loan. My first application expired because that person took so long and it had to be re-initiated. It was assigned to somebody else and it was finally approved. I had to have the place appraised twice and I had to have my counseling done three times. I would have dissed the company a long time ago. But Finance of America Reverse was the only company in the world that will lend in Massachusetts to a house that doesn't qualify for an FHA loan.

I did not like the fact that we had to go through two appraisals. We were the unlucky one out of five homes selected randomly and we had to have two appraisals that were paid out of our pocket. Also, it took so much extra time. It was very stressful. We didn't know if we were going to be able to close on time and the sellers had other people that wanted to buy the house. The sellers were not too sure that this loan would go through and they didn't want to miss out on the sale of their house. It closed within the allotted time but it was really down to the wire. If it wasn't for that second appraisal, we would have finished way ahead of time and it would have been really easy for us. That's my biggest gripe about what we went through. If we didn't get this house, we would have to start from square one again, and trying to buy a house here in Idaho is very tough.

Mark from Finance of America Reverse was pleasant to work with. There were a few times that I didn't know whether it was going to go through or not. But that cleared up and everything worked out fine. It also took a little longer than I thought it should have, but that's just the way it goes.

The process to get my mortgage with Finance of America Reverse was long. They wanted everything but my blood, but it worked out well. The rep was great. I appreciate his help.

Everything went very smoothly with the refinance of my reverse mortgage. It was just lengthy with the paperwork, but that's to be expected. Jason, my contact, handled things beautifully. He kept in touch with me every step of the way. I called him with a few questions as well. Other than that, every time something occurred every step of the process, he would reach out to me and let me know what was going on, which was wonderful. I was very impressed, much more so than the first original reverse mortgage I did with them. It gives me a good peace of mind to know that I'm with a company that treats me so well. I would highly recommend Finance of America.

The rep did a very good job. He answered my questions, and he was responsive. I had initially worked with another one that wouldn't return calls. I gave up on the process for a while, and then came back to it, ended up with this individual, and everything worked out great. The rate was good too. Hoped for it being a little better, but it was a reverse mortgage product, which probably carries a little higher rate. We were hoping for a little higher valuation, but that's out of our hands. The process was a bit long, but overall, I'm satisfied. Work with the originator that I worked with, and everything would be great.

I've had good luck with Finance of America. I’ve refinanced with them twice. Sometimes the process is slow, but it's just the way it is. I'd recommend this company easily. Jason ** is the guy I work with. He does a great job and we get along well. He's very personable, thorough, friendly, and a nice guy.

Working with Finance of America has drastically helped me. They made things smooth, they were professional, and they stayed on top of things every step of the way. It was lengthy, but they were terrific. They're very helpful, and they were very clear about what I needed to do. I'm very satisfied with the rate and terms as well.

We were misled in the beginning and told that we could do a LISA which is Finance of America Reverse pays for our property tax and our insurance. Initially, we're told that it would cover it for forever. And then we came back with another saying, "No. It wasn't. It would only be covered for X amount of time." And then they came back. That was over and over, having a hard time getting what we wanted and ended up just taking what they would give us. Because it kept lingering on. Then they sent a notary out to do the paperwork and we signed all of it. They gave us a list of where we were supposed to send the money, how much to close. And it turned out that that went to the old loan, not to the new loan. They didn't find that for quite a while so that made our paperwork null and void. They got another one out and then found out where the proper place to send the amount. That was all frustrating.

AAG didn't know what the hell they were doing. They didn't make sense and they couldn't answer my questions directly. They would always have to get back with someone else before they got back to me. It drove me nuts. They wanted one thing after another, financial records, you name it. Almost two years of aggravation. On the other hand, Finance of America Reverse's rep was good. He knew what he was talking about and made everything easy. And within six weeks, we settled.

The application to closing, the process with Finance of America Reverse took somewhere around two to three months. My loan rep was very available and responsive. He gave very clear and detailed answers so that I would understand the background of the answer and make sure I was making informed decisions. The rates and terms were acceptable and competitive. Because of the pandemic, Finance of America went out of their way to make things easy for me. My only suggestion is that in the information that is provided, they should have a graphic of a general timeline of the different steps and it could be on a one-page chart. That way, I don't start tripping over myself. I understand what they're doing, what I'm supposed to be doing, and what happens in chronological order.

Your account associate who put the loan together was very very good. Once the loan was booked the nightmare began. It took more than 3 weeks and at least a dozen of phone calls for me to finally log on to my account online. It now seems to work but not withstanding my repeated request not to sent me statements thru the US mail you still do. You seem to be tonedeaf.

Taylor, the gentleman from Finance of America Reverse that helped us, was wonderful. He helped us all the way through it and he explained everything very clearly. I had called from other companies too and they were not quite as clear. Taylor genuinely wanted to help us get the loan and he didn't pressure us. We felt that he was a friend who was really there for us and an advocate for us. The process took quite a while. But ours was a challenging case too. Everything was great. Taylor made sure every I was dotted and every T was crossed. He was very thorough and he made sure we understood everything. If we didn't understand the question, he would go through and thoroughly answer it so we did understand it.

The application process took longer than I thought it would. But other than that, everything went well. The loan officer was always prompt in answering any questions. If I sent him something, he always responded immediately. He gave me a lot of tips on exactly how to write things and put all the paperwork together. I was really pleased with my experience.

I had been working for some time with a different company to do a reverse mortgage then there was a big snag. I was at wit's end with the company that I was dealing with and ended up using Finance of America Reverse as a result. In the beginning, before the agent at Finance of America Reverse got my blessing, he was proactive and stayed in contact. He didn't give up.

We paid the bill off and everything is fine with the rep. But, the interest rates and terms were turning outrageous. We were able to pay all the interest upfront and then when we want to pay the debt off, we wouldn't get any discount on the interest if we did that.

The rep was very nice. There was a time that it was kind of complicated because in my case, there were some issues that came up that I had to deal with. But so far, I'm okay with Finance of America Reverse. I jumped all the hoop with all they were asking but that's normal because it's a mortgage. That's understandable because that's a lot of money that they're going to invest.

I called Finance of America Reverse over a year ago and nobody ever reached back out to me. One day, the phone rang and it was Andrew, the rep that did our reverse mortgage. I figured it was a done deal. I wasn't going to be able to do it and wished we would have done it at that time I called because I had to refinance due to a financial situation. It would have been a lot better. He was curious to see why nothing was ever done and said, “Let me see what I can do.” He was a wonderful man. He told me to call him if I ever needed anything.

I had contacted the company on TV that's advertised all the time. I talked to a guy and he didn't call me back for two weeks. When he called me back, I told him I already went with somebody else. The guy who I contacted at Finance of America Reverse was very thorough in the information he gave me. I couldn't do it until I reached my 62nd birthday so we started the process about two months early. We had plenty of time to go through all the application process. Whenever I called him, he always picked up. There was only one time it went to voicemail and he called me right back. This is a super busy time for them but he was always there for us so I appreciated that. Finance of America was good to work with. They rebated the MIP which was a lot of money while the other company was going to charge us for that.

Cindy, the person that I've been talking to, is very knowledgeable and always available when I call. If she is on the phone, she would text me back that she'll call me back. That's really helped. My complaint was I didn't understand why they needed to have the statement from the homeowners. We would not have been in our house for 26 years if we don't pay the homeowners. I told the rep I didn't have that and that I could give them statements from the bank that I paid. The rep said they were trying to get it because the underwriter wanted it.

I was talking with one of the competitors and I had always checked around in the past. I'm glad I did because Finance of America Reverse came in a half percent less and also gave me a lot more money back than the other companies. Dealing with them was informative and very easy. The rep was very good, kept up with everything and gave me lots of updates.

The process took almost six months. So that part was a little frustrating. But it didn't had a lot to do with Finance of America Reverse. We had an association that we were dealing with and they weren't as cooperative as I would have preferred. But the agent that was working with me was very persistent. So in the end, we got what we wanted. I'm happy with the whole process. The rates for the reverse were a little bit high, but I expected that.

I didn’t feel the rep was too knowledgeable at first. I also had trouble with him returning my calls. I’d tell him when to call and he never followed up on it. After a while, he finally got the message, started following through and we got back on page one again. But there were some things that I was very unhappy about and if I’d had it to do over again, had I had known these things from the beginning, I probably would not have done it. The appraiser also told me that he would be fair and square but he wasn't.

Diana was amazing. I met her online trying to find out information about a reverse mortgage in 2015. I was living in a different house and it didn't work out and the things weren't right. But I kept in touch with her. When the timing was right, I decided to go with her and proceed. I didn't even check anywhere else because I liked her so much, and I trusted her. She was personable and caring. She was also knowledgeable and kind. If it wasn't for her, I would have left Finance of America Reverse because there was so many hiccups on the last month. Diana was the best part of the process.

My experience with Finance of America Revere, especially with Matthew, was very helpful and professional. The process was extensive but I liked the idea that the Federal Government was involved. There was an educational process I had to go through. I understood what I was doing and knew what I was getting myself involved in. I'm satisfied with how it worked out for me and what I was able to do. It has given me peace of mind.

Finance of America Reverse wanted some things that were totally ridiculous. They wanted me to supply leases with my tenants. I don't give any tenants' lease because it's better for the landlord. I don't bother the tenants at all. Another thing that they wanted from me was a bank statement for the last three months showing my tenants' deposits into my account. It was stupid. I did supply it because I went online and I found all this information.

Everything was great with Finance of America Reverse though we had a few bumps going along. I inherited the house and my mom had a reverse mortgage on it also. I had to get the house financed and get rid of that mortgage. However, the financing was in my name but the title wasn't. That was the only headache and it wasn't anybody’s fault but the title company’s. The guy with Finance of America Reverse who helped me out was sincere. He kept me informed of what was going on. He was even frustrated that they didn't put the title in my name in 2016. I appreciate him because he made it a lot comfortable for me and went through it. Getting rid of that $800 a month in mortgage is gonna make it a lot easier for me.

I helped my mother-in-law obtain a reverse mortgage so I was quite familiar with the process. I gave volumes of support documents to my mother-in-law as to the appraised value of the house. The lady from Finance of America was excellent with her coordination. She kept me up to date and did everything she was supposed to do to carry out her responsibility.

Finance of America was one of my first contact over a year ago and at that time, I wasn't ready for a reverse mortgage but the salesperson stuck with me. We stayed in contact as things changed and it became more accessible and agreeable. And so, it's just a long-term contract. My interest is at 2.21% at the moment. I love to see it at 1.95 or something like that, which is where the 15-year finance is right now. But as far as I'm concerned, for right now, that's fine.

The man I spoke to, Ed, was so caring and very thorough. I was very comfortable working with him. The application process was a little long but overall, it was good. I've been getting my statement and I know what to do if I need anything. Working with Finance of America Reverse has helped us feel more secure with our finances. They're very easy to work with. They're very cordial people and we were very satisfied.

The process was complicated. Nobody knows exactly what you're signing when you sign all these papers but I had a good experience with Finance of America Reverse. They answered the phone when I called them. I wish to keep the rate a little lower though.

Finance of America Reverse's process wasn't complicated and everything went pretty smoothly. Ryan was my loan officer and he answered any question I had. He seemed knowledgeable and on top of everything. He was very helpful. I'm satisfied with my rate because I still got two points. The rate that I got was 3%, which is set on the sheet. But when I got my monthly statement, the APR is a little bit more than the straight interest rate. It's not a big difference. I was told about the interest rate but the APR was the only thing that I wasn't aware of or that I had not been told about. From previous experience, I probably should have asked what the APR was. That aside, everything else was very good.

Before I went through bankruptcy, I had a FICO score of 804. I knew that it was going to take some time for me if I ever get back to that high number, but because of Matt's diligence and eagerness to see if he can help in any way, I decided to work with him. I had to close my retail stores and file bankruptcy and the person that I was dealing with at first said, “It has to be two years.” I met that. Then he said something about one of my timeshares have put a maintenance fee on my account, which they did. He said that I would have to wait until February, two years after it was on there. Some nonsense. I totally dismissed it. When I talked to Matt, he said, “How long have you had the timeshare?” I said, “probably 20 years, and this is the first problem I've ever had.”

I used Finance of America Reverse once before, and everything was absolutely perfect. They're thorough, professional and very quick. They kept me well informed. Everything that was going on, it was all done by phone. They were on top of everything. The only problem this year was we had to have three appraisals done. That was a bit upsetting, because I live close to a power station on a railroad track. Diana, the lady that I used, wasn't happy with having to have the three appraisals done either, but it's just one of those things that happens sometimes. Other than that, the entire company was absolutely great. I’ve been highly recommending them to all of my friends. If they ever want to get cash out of their house, to go with Finance of America.

When we had a reverse mortgage with a different company, they weren't treating us too well, so we switched over to Finance of America and they were more open with us and explained our options better. The reps also returned calls and kept in touch, so it was easy to work with them. All in all, Finance of America is a very reputable company and get things done. Some of the things have changed since our previous experience too. The rates were better, and the rules were more liberal. It worked well for us.

It was a good experience, overall. The reps did very good. When it came to any questions or concerns, they always got me an answer. The one time that it took me a couple of emails and a text message to have someone get back to me, my loan officer just lost his brother, which I didn't know. I started in May and by November, they got ahold of me and told me that things hadn't gone through. I have a dug well and we were having problems getting a clean water test from it. It ended up with copper problems, and then it ended up with bacteria problems. This took a while to get that corrected. By the time we got it corrected, the six-month time period ran out, so we had to start the whole process over. I had to get another appraisal and go through everything all over again, but as it turns out, the appraisal was much higher in January than in June the year before that they did it. It was one of the benefits to COVID.

Finance of America Reverse accomplished what I wanted to achieve. And their follow-up during the process was good. The rep did a nice job. There was an occasion when I first initiated it that he was going on vacation for 10 days. But he gave me a contact and everything went on time. He was professional, and he would do what he said. I’ve been pleased so far.

My loan officer was able to answer my questions accurately. And he always had an answer. He was polite and helpful. We quickly came to the conclusion that we could rely on what he was telling us, which is a major thing. Once we were able to fall under the FHA rules, it went quickly. The actual process from when the FHA rules changed at the first of the year was eight weeks. I would definitely recommend Finance of America Reverse.

Everything went fine other than we had to redo stuff because my wife passed away in the middle of all this stuff. It dragged out by a couple of months extra because of that. But everybody was great including Tim, the rep I dealt with. The rates and terms were competitive with everybody else.

It’s the second loan I've taken out with Finance of America Reverse. All I had to do is give the rep a call. He was working from home. I could hear his kids in the background most of the time. He apologized and I just said, “No need.” They sent me the paperwork, I signed it, and sent it back to them. Then they got all the paperwork ready, had a notary come out and signed all of them, and she took it and sent it back to them. And then we were done. The interest rates were lower. Working with Finance of America Reverse is saving me some money.

The Finance of America Reverse rep, Randy, was answering questions like I was hoping she would, real honest. There were even a couple there that I wasn't expecting an answer and she came out and said that she didn't know. That was what I wanted to hear. I spoke to another guy at first and he was more of the national set-up but I just wasn't that impressed by him. But it was definitely easier to talk with Randy. She knew her stuff and she seemed more honest.

Once I started talking with the representative, I kept continuing the process. She was there to answer my questions and she was there for my calls. She was willing to talk to me and my brother for the questions we had. During the application process, the rep from Finance of America Reverse had to come two times to my house and I had to do paperwork. That was the only way we could do it. Everything was in a timely manner. A couple of papers weren't signed and she got them to me to have me sign them. It was missed during the time they came to my house. They had one appraisal and then, they sent another person who does HUD appraisals. That person gave me a lower appraisal than the first one I got and I didn't like that. Finance of America asked the same person to reconsider but he denied giving me a higher appraisal. He had the comparisons of the first one and the one he did, and he wouldn't change his.

I had other companies that were constantly calling me, wanting my business, but I stayed with Finance of America because I felt they did a pretty decent job. Everything that I dealt with them was very good.

I went with another company and they would not approve the reverse mortgage. I waited several weeks and I started looking up other companies. Finance of America Reverse was the first one I tried and I was really shocked they approved it. The application process took a while, which is understandable, but everything was very easy to do. The guy I was dealing with was very helpful. It was like we were old buddies and we carried on a conversation for quite some time.

I was fairly impressed with Finance of America, especially since it was at home. The reverse mortgage process took over a month. There was a hang-up for some reason. But considering what was going on, it was within the range of what I would say very acceptable. When I would call or leave the loan officer a text, she responded as soon as possible. She was very informative and she knew what she was talking about. You could tell she was not a beginner and I really liked her. I thought I'd have some problems with getting a notary, but it just went really smoothly and the notary guy was really nice. I just wish I could have had a higher one on the credit than what they gave me. I got an 813 credit rating so I thought it'd be a little higher. I already drew 17,000. That was all they would let me. That's coming to the house.

The Finance of America rep was there when I needed her. If I couldn't get her right away, she got back to me very promptly. I couldn't have asked for anyone to have tried any harder than she did. The reverse mortgage process was a little slower than what she had told me it was going to, but it worked out well.

The application process took almost two months. It was too long. Finance of America asked for stuff, and then we had to redo it which didn’t make any sense to me. Other than that, it was okay.

We had a reverse mortgage with Finance America, so we just redid it for a lower rate, and the BMI. They kept wanting something and I would give it to them, then they wanted something else and I would give it to them. It went on like that for six months. It took a long time. The first loan officer we had, I ended up wouldn't even talk to her, so then I ended up talking to the manager, and then he got things done. If you get the right person to do it, you won't have any problems like I did.

I had a very good Finance of America loan officer and he helped me through it. It took a long time, which was stressful. But it was finally resolved. I wish the rate was less. Other than that, I feel more secure that I have some money in the bank. I have a cushion now, and since I don't have any heirs, I'm letting my house work for me.

Miranda ** has been an incredible asset to her company as she has shown nothing but professionalism, sincerity, knowledge, quick response time, warmth and a passion for her job. When I was much younger, I employed about 4,000 people and I wish I could have had 4000 Miranda's.

Worked with Taylor ** thru the entire process of refinancing our reverse mortgage to a better interest rate and mip. You can trust this guy to deliver all the good news and things you perhaps do not want to hear. Man of integrity. In the end he delivered what he promised and I sure am happy he was our representative. Give him the opportunity to assist you in your reverse mortgage questions, you will not be disappointed or misled.

Being a government plan, I didn't perceive there were that many differences between individual companies and I liked the agent that I talked to. She seemed to be knowledgeable, helpful, and a fine person to go with. The rates and terms were probably similar, if not slightly better than the terms of the original loan. Finance of America did a fine job.

There were 100 different things to sign during the application process with Finance of America Reverse but it went smoothly. We're happy it was approved and processed, and everything went well. Taylor, the rep, explained everything, answered our questions and got on it right away so, it went well. If people are looking for reverse mortgage or financing, I would recommend Finance of America Reverse.

The process took a lot longer than I expected. It took almost about three and a half months to get everything done. I would have liked that it was done a little bit faster. But then again, COVID had a lot to do with it. So given everything, it was fine. Everything that was done seemed to be upfront and exactly what was expected.

The reverse mortgage process took a little longer than I thought it would, but it was okay. The rep was very attentive and got back to me if I had any questions. He walked me through the whole process. It was a great experience all around and I was really satisfied with the terms of the loan. I was able to get a fixed-rate loan of 3.1, which was a little bit above what the other fixed rates were for conventional mortgages. If I had a variable rate mortgage and with the way that things were going in our economy, I could have been stuck with a 5% or a 7% cap and that would have really eaten into my equity quickly. So with the 3.1 fixed, no matter what happens in the market, I will be comfortable with a 3.1.

We just refinanced our Reverse Mortgage to get a lower interest rate and was able to get a much lower rate thanks to Taylor **. Everything went as planned and we were able to also draw out some money to pay off some bills. Reverse Mortgage was the way for us to Retire and still live in our home with no house payment, we put 400.00 dollars away every Month for property Taxes, where else can you live that cheap but still own your home and live in it. Thank you Taylor. Great job.

Everything was done by phone and all paperwork was FedExed to us. We were dealing with two people from Finance of America. It was a little teamwork there. We just did what they required. If they sent us paperwork that needed to be filled out and FedExed back, we did that. It took a while to get all of the ducks in a row, but we managed to do it. It's life saving for us because my husband has terminal cancer. I wanted to make sure we could spend the rest of our time here.

The Finance of America Reverse rep did a good job and kept in communication with me when we had to do things.

The rep was very personable, worked with us quite well and always called for follow-up. So that was good.

The loan officer was great. She was with us every step of the way and kept us informed. She answered our questions.

My husband and I were looking into a reverse mortgage and I was calling around to get information. I called Finance of America Reverse and Taylor ** answered the call. He was such a pleasure to talk to and was so knowledgeable. He was not pushy. He was wonderful about listening to our concerns and answered all our questions. It was at that moment that my husband and I decided that we were going to go with Taylor and his company! He was there to help every step of the way! If we needed help and had any questions he was there to help! He was such a pleasure to talk to and work with and has become a friend! Our loan was not an easy loan due to some issues we had and yet he always told us that he was going to be able to get our loan approved. We are so glad that we went with Taylor and his company! I would highly recommend using Taylor and his company for any reverse mortgage! Taylor has become a friend! Thank you Taylor and Finance of America Reverse!

I recently applied for and received a reverse mortgage with Finance of America Reverse. Taylor ** walked me through the process. Although it took some time to complete, everything worked out the way he told us it would. We were able to get money to invest and decrease our expenses even with mediocre credit.

Aaron was very good to me. He was friendly, very courteous and helpful. The process took a little while because of my income. They were having issues with getting me qualified, but they finally got me qualified. The appraisal was hard to do. Nobody wanted to come in the house. So It's all related to COVID-19. But the financing was great. The closing costs were minimal, and the interest rate was very good.

Adam is a true professional. He knows his job and has great customer service. He needs a pay raise because he is wonderful. The application process was very easy. The rate was acceptable. I would have preferred a fixed rate, but that wasn't in the cards.

My original reverse mortgage happened back in 2012. When I was looking into refinancing, I called my reverse mortgage people, and they connected me with Finance of America. I called them and was immediately connected with Adam. He lives in Nevada and he was extremely personable. He wasn't trying to sell me anything, which is a huge perk with me. Now that I've been home for a while, I get bombarded with so many people trying to sell me things that I'm immediately sort of put off because the phone rang. But I didn't feel that way with him at all. He was down to earth and easy to talk to. I realized that doing the refinance would be a good idea, since I've had the reverse mortgage for so long and interest rates had gone down so much.

Finance of America Reverse had too much paperwork. There were hundreds of pages to sign and a lot of it was returned. But the rep was very knowledgeable and helpful. When I called, she answered the questions. Finance of America Reverse made the whole process very easy with sending people to my home and having a lot of things done for me.

We live in a very small town in Parowan, Utah and we don't have mailboxes here. We have a post office and everybody has P.O. boxes and Finance of America Reverse said they couldn’t do this because I don't have a physical address. I said that I have one but they don't mail to it. They were struggling with that for a long time and I couldn't get it through to them. Everybody has post office boxes and even the City of Parowan has a P.O. box. Even my registration in my car has the P.O. box on it and they said that I got to have proof that I have a physical address. It was difficult.

Finance of America Reverse was very helpful and they were better than the previous reverse mortgage that we had. They were great. The rep was friendly and knowledgeable.

The salesperson at Finance of America Reverse was low key and not high pressure, which was why I decided to go with her. When it came down to getting the first appraisal, it took six months or longer because of this world's most deadly virus. So that sucked. I had an FHA loan and they flagged it on the first appraisal, which was fair. But we’re in a rural area and you couldn’t get anybody out here. It took forever to find somebody and when they did, they were booked up for months. But none of it was Finance of America Reverse’s fault. The delay was all just the situation. During the application and underwriting process, they wanted extra documents and it might’ve taken a couple of months because once again, the world’s most deadly virus had everybody hard to get ahold of. But the loan officer was great and things went very smoothly. The counselor did a great job too.

The process worked out fine for me and I'm happily living here without a house payment. My loan officer was a jewel. He was extremely professional and thoughtful and informative. The people that recorded the loan had not returned my death certificate on my husband. He said he would make a call for me and see if he could get that headed my way. So I felt good enough towards him that I could call him and ask him to do that. I got a 2% loan and it can't get much better than that. Although it's variable rate, even if you hit the high, which is 7%, that's still a couple of percent more than the loan I had, which was a fixed at 5. So overall, it was a good choice. I was happy about it.

My loan officer, Katie, was great to work with. The process went as smoothly as possible. I do like the idea that they require counseling prior to it. Most of the people that are applying for are older and I can see how a person could become confused with what their options actually are. So requiring the counseling, although it's kind of a pain, is a good thing. The loan costs were expensive but I was happy with the interest rate.

Refinancing with Finance of America gave us a lower interest rate and we got some cash. I worked with Katie and I really liked her. She helped me understand things and she would call and check in. She was also honest. Then, we had to make arrangements to have a notary through a window because of the pandemic and she helped with that. The application and underwriting process took about three months and that was a long time. But I was in no hurry and I'm just glad for the money. Other than that, I would like it if I didn't get all these pieces of paper in the mail.

We had someone that worked with us through the whole process and the interactions were good. It was a fairly painless system. The whole process took about six weeks. We were happy with it.

I worked with an agent, Cecilia. She responded quickly and answered my question. She knew what she was talking about. She could not have been friendlier and more informative. But there were a few bits that were not correct. They took payment for my insurance, which I was paying my own insurance. I'm also capable of paying this mortgage. I got it for a very specific reason. I'm not 85. And I was told I pay my own insurance and my own property tax.

When I retired almost four years ago, we sold our house and took a second loan type of reverse mortgage through Finance of America Reverse. Now, we've seen that the interest rates have lowered so we refinanced through them. Everything was easy and simple. The rep either answered the phone or returned our call very quickly which we truly appreciate. He helped us with everything that we had any concerns with and we were very happy with everything.

Finance of America Reverse did a great job. The guy was good and it was over and done with, even with the pandemic. It worked out fine.

An incorrect amount was put into the contract and it took about three months to go through, which was because appraisals weren't available in this area during most of that time. But in general, the experience with Finance of America Reverse was fine. The primary person that I dealt with tried to keep me informed, stayed on top of things, and responded to emails for communications.

The process with Finance of America Reverse was kind of sketchy at first. I couldn't get anybody to help me. The rep who was supposed to be talking to me about getting a loan didn't call back when she was supposed to. But after the first couple of weeks, it went real smooth.

In January of 2020 I made the statement that it would be a cold day in hell when I would ever do a reverse mortgage… I started the process in February. After advice from my accountant he said it would be good financial option to pursue. Then the work began. I started with a list of 5 sources to interview. I asked each one a series of the same questions…5 became 3 quickly. After continued questions of the three I selected Finance of America. Why? They showed a genuine interest in answering my questions in a prompt and professional manner… regardless of the number of scenarios I sent them.

The application process was somewhat cumbersome. We went through it and it all hangs on the value of the property. When the value came in, it wasn't sufficient and it wasn't attractive enough to make me proceed. But I think they did not take into consideration a very significant equipment shed building. Also, there were some changes with the property. They reevaluated the property. It took us almost a year to complete the process, which I thought was frustrating. But we're really happy with our reverse mortgage and working with Finance of America Reverse, I don't have to worry about monthly payments. It's given me a lot of comfort and peace of mind.

The application process was cumbersome but the rep I worked with was terrific.

The application process took 20 minutes and the entire reverse mortgage process took a couple of months. The Finance of America representative was exceptional. His name was Jason and he went the extra mile on virtually anything I needed. I was not enthused about how high the rate was, but I'd have to take what I could get. But overall, It was a good experience.

I had a good rapport with the gentleman from Finance of America when I called so I went with them. Matt, the rep I worked with, was exceptional and was on top of everything. He was very helpful.

The process took three months and it went smooth. I understood that going into it there weren't any negotiations because it was a federal loan. Still, it was all straightforward. Matt was excellent as well. He helped me a lot getting through this stuff.

Finance of America Reverse bought out the people my loan was with earlier. The gal who handled my loan reached out to me. She was great. She was very helpful. She did a great job. We closed in December 31. We still have a minor problem. The deed to the property has been amended. The title company, for whatever reason, used the old legal description. The new legal description is just slightly different, but it’s a little larger. It encompasses about three more acres than the old description. But that's being worked on. Finance of America did an excellent job. Their loan officer was very cooperative, very nice and got back to me in a timely manner. I've referred a couple of my associates to get back with them to see if Finance of America might wanna have a loan for them as well.

The rep, Adam, was great. He kept us informed of everything that was going on. He was very attentive and professional. It was during the holidays so it took a little bit longer than normal but everything went very smooth. The interest rate is the lowest that's available for this type of mortgage so we're happy with that.

I had someone that contacted me by phone, and gave me a lot of information, and it kind of drew my curiosity. I decided to go a little further with it. The rep hooked me up with Nicole. From there, it got sounding pretty good, so we decided to go with it. Nicole was awesome. She really satisfied our needs and answered a lot of questions. We had a lot of questions to ask her, and she was able to provide the right answers. My only concern is they said they sent me a welcome packet. I was trying to go online and set up an account so that when I do the line of credit, I could go online.

I refinanced with the same company which is Finance of America Reverse. It was 2017 when I got the original. We had a contact here in LA. This time, I was corresponding with somebody in San Diego. I had a credit line and when I would request it, it would go to my account’s credit union. Because I don't have checks on my debit card, I had to go to the credit union and have them do a thing on their letterhead with their stamp. I'd asked the money to be deposited when they finish but when they got settled with the people in Michigan, I was asked, “Do you want it deposited?” I was corresponding with these people and talking on the phone. I had to do that all over again. They mailed me a form to fill out and I filled it out.

I researched reverse mortgages extensively, and requested proposals from several different companies before choosing Finance of America. They gave me the best rates, and my representative, Taylor, gave me personal service throughout the process. He was always available to answer my questions and chase down any issues, even after I received my loan. Overall, I am quite happy with my mortgage experience.

Finance of America Reverse had the best quote. Their application process was lengthy, but it was okay. The process took 90 days. Maybe they could have it go a bit faster. But the rep was great. He seemed to be on top of it. He knew that it was going to be delayed because it was a busy time for them.

I had a good experience with Finance of America Reverse. But in the end, they didn't give me all my money. They paid some taxes that they weren't supposed to pay. So that was bad and I had already paid them. I don’t know where that $3,000 is. But everything was smooth. The rep was okay. He told me he's gonna find it but he ain’t found it.

I was very receptive to the results we received from Finance of America's rep. He knew what he was talking about in comparison to some other individuals that we spoke to. He helped us along with the program and was there for any situation. He took care of us and was very efficient. He always replied whenever we would contact Finance of America. They handled our refinance very capably and took care of whatever our requests were. Overall, I was very satisfied with the situation.

The application process of Finance of America Reverse was simple and easy. The rep I worked with was helpful and knowledgeable. Working with them has eased a lot of worries that I had.

The rep I worked with did a great job and worked with me all the way through. She really helped me out. We like that we can stay at our place until we die. I don't worry about paying any more house notes and I'm happy.

Everybody was helpful. The rep did great. The process took about 2 months and it was a good one. I'm satisfied with the rates and terms. The only thing I noticed is I cannot access my account online.